AUTO EUROPE BARCELONA, SPAIN Car Rental Reviews

BARCELONA, ES - Reviewed by STEVEN - 19 September 2025

" Car was a rather tired (96000km) Citroen Aircross. Although in its defence no issues were encountered during rental period. A considerable amount of scratches and a handful of minor dents to paintwork. Drivers seat had a couple of stains evident. On return of the vehicle the Budget staff member was totally OK with the vehicle and agreed with me that it was certainly due for retirement and apologised saying that they had been heavily booked during this period. Mixed feelings about the whole affair really. "

" Check in process was smooth enough by utilising there Quick Pass system. This meant not having to stand in a queue. The system ultimately ended in a paperless process with all check in details being sent to your email address. This i did not receive, even after a second enquiry at the pick up point. A subsequent enquiry whilst away from the airport at my destination address yielded test emails which i received. I can only assume a tech error from the check in staff. Not impressed as all the emergency numbers would have been included within this email. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ALAN - 19 September 2025

" The car a nice car but the whole experience was rather negative. "

" We had to queue for the best part of an hour before we got served, when we eventually got to the car there were a few problems. The front drivers side tyre was bald to the point of being illegal, the tyre pressure warning light (rear passenger side) was on and the fuel tank was only 3/4 full (we returned it full, you're welcome) despite the person that served us insisting we return it full! The car was a plug in Hybrid and the the electric charge was also on zero. The woman on the counter kept insisting I take out their own insurance even though I kept explaining I didn't need it. When the time came to block €1300 on my credit card (as per the agreement) they told us that this amount was now €1900 as it had gone up in July, no one told me! "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BARCELONA, ES - Reviewed by DUNCAN - 19 September 2025

" See comments in 3 above. "

" All good, apart from handing back the car, when there was only one person available, resulting in a long wait, which is not helpful when you have a flight to catch. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARVIN - 16 September 2025

" A good experience overall. "

" Very helpful staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RAJESH - 08 September 2025

" Upon collecting the rental vehicle from the airport, I was disappointed by the conduct of the staff member assisting us. He was notably rude and dismissive, particularly when we informed him that we had our own insurance coverage. His response was that he "did not care," and he proceeded to list various charges we would incur in the event of a breakdown. What was most surprising was the revelation that we would be responsible for costs associated with roadside assistance and even a punctured tyre--terms I have not encountered in previous car hire experiences. The staff member's attitude was unfriendly and unhelpful, and it appeared that even basic customer service was a burden to him. Upon inspecting the vehicle, I noticed visible scratches and a dent. These damages were not initially recorded, and only after I returned to the office where they acknowledged and marked on the inspection sheet. I am concerned about what might have happened had I not taken the initiative to inspect the car beforehand. Overall, this was a poor experience, and I do not intend to use this company again. "

" Upon collecting the rental vehicle from the airport, I was disappointed by the conduct of the staff member assisting us. He was notably rude and dismissive, particularly when we informed him that we had our own insurance coverage. His response was that he "did not care," and he proceeded to list various charges we would incur in the event of a breakdown. What was most surprising was the revelation that we would be responsible for costs associated with roadside assistance and even a punctured tyre--terms I have not encountered in previous car hire experiences. The staff member's attitude was unfriendly and unhelpful, and it appeared that even basic customer service was a burden to him. Upon inspecting the vehicle, I noticed visible scratches and a dent. These damages were not initially recorded, and only after I returned to the office where they acknowledged and marked on the inspection sheet. I am concerned about what might have happened had I not taken the initiative to inspect the car beforehand. Overall, this was a poor experience, and I do not intend to use this company again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by CHRISTINE - 08 September 2025

" Great! "

" Very smooth and quick service when arriving and departing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAUL - 07 September 2025

" Poor - have put a complaint in and says you don't reply for 6-8 weeks? On the form is says "Great customer service is our top priority" weLOL. Keddy charged us an extra 224 to take the rental which I am claiming from you "

" Poor - have put a complaint in and says you don't reply for 6-8 weeks? On the form is says "Great customer service is our top priority" weLOL. Keddy charged us an extra 224 to take the rental which I am claiming from you "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHARLOTTE - 06 September 2025

" Making sure the instructions of how to find the car rental place are prominent on the voucher would be really helpful. "

" It was hard to find Drivalia when we first landed in Barcelona, with no signs to direct us. The instructions I later realised were in small print on one of the documents and not very clear. A minibus took us to the office about 5mins drive away. We had to wait about 10mins to be seen, but the staff were friendly and got the job done. We were given the keys and told to find the car ourselves in their warehouse. We were also asked to take our own photos of any damage, though there wasn't space or light in the warehouse to do this well. There were a lot of dents and scratches on the car but nothing too big. We were given a mini instead of an Audi A1 and our bags only just fit in the car. When returning the car, it took about 15mins to be seen, but then we were taken straight back to the airport in the minibus efficiently. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by KEITH - 05 September 2025

" Easy booking with Auto Europe. "

" I had a terrible start to my holiday. There is a bullying woman on the desk who almost reduced my daughter to tears. My daughter was also picking up a car and the woman was insisting that my daughter paid €300 for insurance, even though my daughter had already taken excess insurance out in England. My daughter almost paid the money when another customer told her to take no notice. When it was my turn to pick up my car, this time with a different member of staff, there was a problem using my credit card because I hadn't informed the bank I intended using it abroad. I had taken the card out especially for the car rental (I had even used it to book two cars). I put the card on Apple Pay but they wouldn't let me pay because they said it wasn't paying physically with the card. Even though I physically had the card with me. I offered to pay by direct debit but they wouldn't allow me to do that. I then offered to pay cash and they wouldn't allow that. Because all they were concerned about was getting people to pay the €300 for insurance. I had also purchased excess insurance in England. We spent two and a half hours in that place. I ended up having to pay the €300 otherwise they were not going to allow me to have the car. The €300 is their sole purpose. Very bad experience. We weren't the only ones to have a bad experience with Drivalia. Other customers were having arguments with them too. They must spend their whole day arguing with people. Even when we returned the cars there were more arguments with other customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAMELA - 02 September 2025

" Disappointed at lack of contact and I tried to email from Spain to auto europe but ended up being guided to phone. Which I'm not going to to from Spain "

" I was unable to use the rental due to a flight diversion. I emailed goldcar as soon as we landed in Valencia but received no response. I know that the rental office closed at 11pm and we arrived in Barcelona at 4am. I had no choice but to take an uber. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANTHONY - 31 August 2025

" Corrupt system whereby email recipient stated four scratches in realities where dozens. The final insult was the handover scam. "

" Vehicle had steering tracking issues. On returning the vehicle they tried to scam me for two scratches from the multiple scratches in place. My video recording proved they where there on collection. Very very dissatisfied and disappointed. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by THOMAS - 30 August 2025

" We have still not had the €140 deposit back but the process was seamless. Conrad at your Barcelona location was great, super helpful and charming "

" We have still not had the €140 deposit back but the process was seamless. Conrad at your Barcelona location was great, super helpful and charming "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAUL - 29 August 2025

" Please see box 3. Please can you contact my mobile or email to discuss further. I will also be seeking legal advice and do not believe AE have treated my booking fairly or with transparency. this totally ruined our family holiday. "

" I have tried to contact your company with no success to raise a compliant. I was charge an additional £390 at the desk on 16th August. I was informed they are no vehicles available for my booking and the only vehicle was the upgrade that requires the additional charge. This left family of two young children very upset and stressed and ruined our start of our holiday. I am totally disgusted by the lack of contact at AE car hire and have contacted FCA regarding this compliant. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by TERRY - 26 August 2025

" Score on 4, depends on your response. We have used you many times, this being the first time we have had to complain. Please respond. "

" We waited nearly 40 minutes for pick up. The counter clerk did not tell me anything about the condition of the car, I had to find that from the contract, when I asked for a usable car, I was told it was that car or no car, it was by this time late, and we had a wedding to attend the next day so we had no choice. The car was the worst I have ever rented. The rear passenger door was severely damaged, it was almost impossible to open and close. The front right wing was so damaged it kept trying to come adrift and I had to pop it back in several times to prevent that from happening. The following morning the right front tyre was almost deflated. The engine service light came on mid trip. This car in my opinion was not fit for purpose and should not have been on the road. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by AKSHAY - 26 August 2025

" As above "

" If you don't take insurance from them then really try to scare you off. Also the condition report at the counter was completely wrong and I had to check the car in detail for multiple scratches before pickup "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by GARY - 25 August 2025

" All smoothly. I had a bad experience with Auto Europe last year, so this went some way to restoring confidence. "

" Staff very attentive. There was a minor problem with the back seats, unavoidable, that had happened during the final clean. There were no other 9 seat vans available, and Alamo agreed to give a 20% discount for the inconvenience. Good customer service in my opinion. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by MATTHEW - 24 August 2025

" I booked a car with Auto Europe, and on the confirmation email it said Barcelona pick up. I called on the 27th of July at 14.40 to make sure that the car was going to be at Reus airport and not Barcelona El Prat. The person on the phone from Auto Europe reassured me that the car would indeed be at Reus airport. When we arrived at Reus and went to the Goldcar desk we were told that there was no car there in my name. After the Goldcar person checked the booking he told me that the car was indeed at Barcelona El Prat. He told me that there was nothing he could do to help me. I called Auto Europe and explained to your colleague on the phone what had happened and he just said that we needed to go to Barcelona to pick the car up. He also reminded me that the booking would be void if we were late to collect the car without letting them know in advance. I told him that I couldn't let them know because I didn't know that the car would not be there in Reus when I landed. By this time we had about 40 minutes to get to Barcelona which is impossible. I asked the Auto Europe person what he could go to help me and he just said nothing. So we were stranded at Reus with no car or a transfer to our resort. And of course the money has been taken from my account. "

" I booked a car with Auto Europe, and on the confirmation email it said Barcelona pick up. I called on the 27th of July at 14.40 to make sure that the car was going to be at Reus airport and not Barcelona El Prat. The person on the phone from Auto Europe reassured me that the car would indeed be at Reus airport. When we arrived at Reus and went to the Goldcar desk we were told that there was no car there in my name. After the Goldcar person checked the booking he told me that the car was indeed at Barcelona El Prat. He told me that there was nothing he could do to help me. I called Auto Europe and explained to your colleague on the phone what had happened and he just said that we needed to go to Barcelona to pick the car up. He also reminded me that the booking would be void if we were late to collect the car without letting them know in advance. I told him that I couldn't let them know because I didn't know that the car would not be there in Reus when I landed. By this time we had about 40 minutes to get to Barcelona which is impossible. I asked the Auto Europe person what he could go to help me and he just said nothing. So we were stranded at Reus with no car or a transfer to our resort. And of course the money has been taken from my account. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by CHRISTOPHER - 12 August 2025

" Had no problems with the car. Excellent value (70 euros for two weeks. Didn't take out any insurance and it wasn't a problem/no hard selling. Returned the car perfectly without a scratch and wasn't charged for any thing. From my experience this company can be trusted and I would use it again. Carlos did the check in at Barcelona very efficiently and professionally. Excellent service. "

" Had no problems with the car. Excellent value (70 euros for two weeks. Didn't take out any insurance and it wasn't a problem/no hard selling. Returned the car perfectly without a scratch and wasn't charged for any thing. From my experience this company can be trusted and I would use it again. Carlos did the check in at Barcelona very efficiently and professionally. Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JAMES - 10 August 2025

" Always good prices and customer support if required- as may be in this instance. "

" Excessive charges to take car into France. Did allow me to pay deposit with debit card but i am still awaiting refund- they said it may take 4 weeks but makes me nervous.. Somewhat slow/disinterested at drop off despite no-one else waiting. Overall ok so long as you expect the hidden charges. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by SIMON - 08 August 2025

" Generally good budget rental "

" Good service , but directions to courtesy bus at terminal could be better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MIROSLAV - 01 August 2025

" best value "

" We did not have good experience. They rent for very low price and then they do not treat you well. They treated me bad because I booked through broker . Car smelled from cigarette smoke at time of pick up which I pointed out. We had a problem when returning car that it smelled from cigarette smell "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by SIMON - 30 July 2025

" Would not recommend; inefficient processes, long waits in the terminal and the reserved car, or an equivalent, were not available. Time consuming and stressful. Life's too short; never again. "

" Counter staff in airport were extremely slow and we were waiting or being served for about an hour in total. He made about 5 phone calls, text messages, to try to find the car I had reserved (Mercedes Citan). The best he could offer was a far smaller vehicle (Peugeot 2008) which was in a lower class and wouldn't take all our luggage. Eventually, he found a medium SUV that still needed to be prepared, so we would have to wait 20 minutes for it to be ready. Then when we sent to collect, I saw a Peugeot Rifter van that they agreed I could swap to. The staff in the pickup centre were far more organized and professional than the counter staff. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by KEITH - 30 July 2025

" As above "

" Excellent car,price & service. Only negative is no spare wheel or puncture kit, instead they try to upsell an additional breakdown feature in case you puncture at around £50. We declined & kept our fingers crossed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHRISTOPHER - 28 July 2025

" Very good efficient service "

" Great car, great service, good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by LIA - 25 July 2025

" Everything was easy and smooth. Competitive prices offerece by Auto Europe and Alamo. "

" The overall experience was great. Jesus, the staff member who was responsible for giving me the car was extremely helpful and explained all important details regarding my rental. The only issue I had was that I wasn't aware of the self-return system for returning cars out of office hours. It would have been helpful to be instructed about it during collection, or that Alamo included information about it in the emails regarding the reservation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 25 July 2025

" Good Service "

" Good Service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by JEREMY - 22 July 2025

" We took out a collision damage waiver (over 200 euros) thru you at the initial booking stage. What was this charge for????? As we had to pay again for this with Drivalia. WHY ARE YOU ALSO CHARGING CUSTOMERS FOR THIS? DRIVALIA TOLD US TO TAKE UP THE ISSUE WITH YOURSELVES AS SEPERATE FROM THEM???? We had to pay AGAIN??????? "

" Non existent directions in transfer pick up point at airport. Staff at vehicle collection helpful to a point. Unclear on collision damage waiver being paid twice. Involved in paying again for Drivalias super collision damage waiver? If not paid couldn't have vehicle. No proper handing over with our hybrid jeep car. Very battered vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by DAVID - 22 July 2025

" See above comments, just appalling! "

" The instructions for finding drivalia were appalling, it took us half an hour to find shuttle bus, there was no sign for drivalia at the bus stop and only when one arrived did we realise where it was. When collecting the car we were told the collision damage waiver we paid for with Auto Europe would only cover us up to 2k of damages so had to sign up for 'super collision damage waiver' for over 200 euros extra!! We tried calling your office several times but no one answered so we had no choice. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by ANDREW - 15 July 2025

" Never using a 3rd party again. "

" They were not open and couldn't help. Phoned them with late arrival they told me false information. Appalling service. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by ROD - 15 July 2025

" We were satisfied with the process but very disappointed with having to pay out €207 for insurance that we did not need but were told we had to pay this plus another €150 deposit which was fine. Later we learned they had taken the. Deposit from our bank account on return of the car we were told the deposit will be payed back in 10 days. Hmm not good. I would like to know why we had to pay €207 for insurance we did not need. Will not use these or you again. "

" We were satisfied with the process but very disappointed with having to pay out €207 for insurance that we did not need but were told we had to pay this plus another €150 deposit which was fine. Later we learned they had taken the. Deposit from our bank account on return of the car we were told the deposit will be payed back in 10 days. Hmm not good. I would like to know why we had to pay €207 for insurance we did not need. Will not use these or you again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BARCELONA, ES - Reviewed by ANDREW - 15 July 2025

" Well laid out grid to be able to make an informed decision about which rental to purchase. "

" Straight forward from start to finish. Helpful staff no hard sell for extras. Recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JULIAN - 15 July 2025

" Would have no problem recommending AutoEurope "

" Car was great apart from the damage to the right hand side. Staff were helpful and friendly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by JAKE - 14 July 2025

" We had a terrible experience picking up the car. The instrcutions from Auto Europe were totally wrong. They told us to wait for a shuttle that never arrived. After calling OK mobility office, they said to continue waiting. We waiting 2 hours in boiling heat, and missed our dinner plans as a result. A real shame on the first day of the holiday. I will never use AutoEurope again. "

" Once we found Ok mobility, the service was quick and painless. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by STEPHEN - 11 July 2025

" X "

" They didn't have the vehicle I reserved, I had to take a smaller vehicle as I was unwilling to wait a 'few hours' for the car I reserved. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by ANDREW - 09 July 2025

" Lady who did the Handoff was very professional and helpful "

" Overall pretty great, but finding which level in the airport parking lot was not obvious. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JAMES - 06 July 2025

" We find the best price using Auto Europe. It is easy to book and see all the different options. Also easy to make changes if necessary. "

" We are very happy with all aspects of hiring the car from Thrifty at Barcelona airport. Great staff, great car, great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PATRICIA - 03 July 2025

" Very happy with Auto Europe "

" Very slow pick up at Barcelona Airport. Not enough staff and waited over 20 minutes. Staff were not very friendly or apologetic at the counter! Understand that they are busy but informing us of the wait times would be appreciated rather than ignoring us and telling us to 'chill' "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GRAHAM - 02 July 2025

" It is always frustrating picking the car up. Please will you streamline the system?! "

" 1. I had to pay an extra £30 for breakdown cover. It was not exactly clear that this was not included when booked the car online with Auto Europe. 2. Why does it take so long to pick the ecar up. All car hire companies (in my experience) spoend a lot of time asking me for information I have already given online and re-inputting into their system As a result there usually a cue of people waiting. Surely in this day and age the process should be seamless. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANTHONY - 01 July 2025

" I have used Auto-Europe many times before, but this experience has left such a bitter taste, that I don't think I'll be able to use them, or Hertz ever again. I have booked with Sixt directly a few times earlier this year, and they have been fabulous. I think I'll just use them in the future. "

" By far the worst experience I've had with car rental, ever, anywhere. The extra insurance and child seat charges were extortionate. Plus I was charged extra tax on top and a location fee which I was not told about or agreed to. The counter staff, and drop-off staff were rude and arrogant. The vehicle itself was in a terrible state with bashes and scrapes all over it. The Air-Con was absolute awful. Pretty disgraceful in every way. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by ALAN - 15 June 2025

" AutoEurope were fine. Ok mobility not good "

" Huge slow long queue to pickup car, hard sell from counter staff for extras, car not great "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by EVANGELIA - 06 June 2025

" Did not guarantee the car type or child seat. "

" The car type was not the type that I requested and paid for; I booked for an intermediate SUV (Peuguot 5008) and I got a standard four seater car (Vauxhall Opal). There was no child car seat available when I booked and paid for this in advance and they couldn't find one for me. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by JONATHAN - 03 June 2025

" An easy and stress-free experience. "

" Quick and easy on both pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RUTH - 03 June 2025

" Overall Autoeurope is good. We have yet to see if they will pay back the excess that we have been charged for the marks on the car. However I now understand that these tactics are standard practice from Goldcar and I feel that Autoeurope should not broker for them and should exclude them from the rental choices. "

" The woman at the desk in Barcelona T1 where we picked up the car was unpleasant and pushed hard for us to take their insurance even though we were already covered with Autoeurope. At first she claimed that she would need to block EUR3000 on our credit card although she only blocked EUR1300 in the end. She also threatened us with no breakdown cover and claimed we were taking a big risk not taking her insurance. The diesel car was in very scratched condition and not long into the first journey we discovered it needed the Adblue topping up so we had to stop at a garage and purchase this and work out what to do. On return we were charged EURO500 for two scratches which may have been caused by some cows during our rental. However the state of the car was already quite bad, and they are clearly not repairing any scratches so it is just a scam to take large amounts of money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by LUCY - 02 June 2025

" As above "

" We were told when we picked up the car, that we were able to leave our bags safely for the day when we dropped the car back. However, we were incorrectly informed and had to find somewhere to store our luggage at very last minute. Please make sure all staff know the policies and procedures. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by SIMON JEREMY - 30 May 2025

" overall very good "

" extremely helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 25 May 2025

" Auto-Europe booking was fine, but an uncomfortable experience with Thrifty. "

" Tookover 1 hour to collect the vehicle; The first 2 cars given had the service indicator lights on showing less than 500km to go before a full service was required. The 3rd car offered was fine. When returning there was some discussion about a tiny scratch that was hardly visible and Thrifty wanted to make a charge for this, the scratch was rubbed off with saliva and a small cloth and no charge was ultimately made, but it made for a bad experience on this occasion!! "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by DAVID - 21 May 2025

" All as expected "

" Fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NEIL - 20 May 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROB - 19 May 2025

" The car I was provided was damaged when I collected it, which I was assured was registered on the system, but when I dropped it off discovered this was not the case. Fortunately I had take pictures on receipt, but it was difficult and protracted process, to get agreement this was not my fault. Also, I was not happy with the additional charges for an upgrade that was not actually required. "

" I have recently sent an email to Customer service with a complaint, as I feel that I was duped into spending significantly more money, when I did not need to. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by CHRISTOPHER - 12 May 2025

" The continual issue of what CDW insurance do you settle at. Take out additional insurance or leave an extortionate deposit "

" Friendly efficient staff at Barcelona "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NIKITA - 08 May 2025

" I am so very angry at Auto Europe for your misinformation reguarding the location of the Clikrent rental office (IT IS NOT SIMPLY AT THE AIRPORT, YOU ARE REQUIRED TO TAKE A 10 MINUTE TRANSFER TO IT, which your information does not detail at all. Your "where to go" info that is sent near time of travel makes it sound like it is in the carpark near where shuttlebuses operate (where there are some rental offices for other companies), and you also don't mention you will need to wait for a transfer to come - we sat at the transfer point for over 45 minutes without one coming! This problem caused a lot of delays in finding Clikrent following our arrival, which made us late to our hotel, and my sister had a work training meeting that she was late to join as a result. It also contributed heavily to problems when trying to return the car. I very nearly missed my flight home because of it all, and the level of stress caused was enough to totally ruin the end of our holiday - not to mention causing a risk to me as I am pregnant. If you had simply been honest about the location of the rental office, I would have booked an alternative - one actually at the airport terminal, because there were dozens of other rental companies available there. "

" Clikrent staff were great and it was a nice car, but much bigger than I had requested. Had trouble returning the car to the right Clikrent office, because another one comes up as in Barcelona, and I had not been given any details/address to use to drive back to the drop off location on any of the signed documents. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARK - 25 April 2025

" I have used AE many times and always been happy. I have given 5/10 as it isn't possible to contact you to discuss this. The answerphone refers you to the website. There is a form to complete but I can't do that unless I upload a credit card receipt, which isn't relevant to this issue and there isn't one. Not very good at all. "

" I collected my car from Keddy. They gave me a Renault Twingo. I told them my booking was for a Corsa or similar. He told me that a Twingo was the same group. I pointed out that a Twingo is a smaller car and in a different group. He told me that my rental was a group EDMR and that a Twingo was a group EDMR. On the Keddy paperwork it says MDMR/EDMR. To make it worse he told me that you can't get a case in a Twingo but I could pay 20€ a day extra to have a bigger car. I pointed out that I had booked a bigger car - a Corsa but he wouldn't change from telling me a Twingo was the same group. He then told me it was illegal to put any bags on the rear seats, which I think was to try and upsell me to the bigger car he had already mentioned. He then told me it was very bad on petrol and would cost me 250€, without even asking what my plans were. I declined his attempts to upsell me a car I had already paid for but was forced to take the Twingo as luckily we didn't have a case. As we were leaving the counter he said "enjoy the Twingo" ironically. Absolutely terrible service. Very dissatisfied and had to have a hopeless small car for 10 days. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by DAVID - 24 April 2025

" Could have been clearer directions on where to pick up car - go to desk first and then car park - two different parts of airport "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by JONATHAN - 24 April 2025

" Good comparison site, had no issues. "

" Thrifty had the usual hard sell at the counter about a extra protections and waivers etc despite me having taken it out with Auto Europe which I made clear. Counter staff gave no comment to the car being dual fuel (LPG which could be ignored, it turns out), and no explanation about getting out of the car park. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by JOEL - 22 April 2025

" A quick glance at Google Map reviews of Hertz Barcelona Airport reveals similar stories. I suspect racketeering is taking place in the car rental area. "

" Hertz (Barcelona Airport) on return inspected the car and said it would need a clean inside. Indeed, dust and grit had come off our shoes into the footwells. They wouldn't tell me how much it would cost and would have to ask at the desk, which is on a different level of the building. I accepted this in good faith, as I wasn't given the opportunity to take the car and clean it myself (I had returned it early), but at the desk they said I'd have to wait for the invoice email. This arrived in 5 minutes with a charge of nearly €300! Whilst I was debating the ridiculous cost of the cleaning, 15 minutes later, another email arrived charging me for an object embedded in a tyre. I had driven nearly 200km directly to the rental return, so am suspicious as to how that could have happened without the car management system informing me of a loss of pressure. I am hopeful that I can reclaim the "puncture" cost on insurance, but not sure how to reclaim the €300 cleaning charge. I will probably have to take this up with Hertz, or dispute it via my credit card company. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHRISTOPHER NEIL - 19 April 2025

" Not impressed by local rental agent or by size of guarantee blocked out on my credit card "

" The local agent was rude and very insistent that we take out additional insurance. He also blocked €1000 on my credit card, which is much more than on other car rentals, and which effectively meant I could no longer use the card for the rest of our visit. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICHARD - 18 April 2025

" Excellent service throughout although they were unable to help us with finding out if we needed an international driving permit for Ok Mobility. "

" Excellent service throughout, although they were unaware that we'd already paid when we arrived. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by THOMAS - 16 April 2025

" Have used AE for years and many bookings, you have never let me down and I am confident your pricing is competitive. No tricky T&C or silly games just a good experience every time "

" Thrifty in Barcelona were great, quick, no queue, the guy spoke great English, they had my booking and gave me a brand new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by FIONA - 11 April 2025

" Scared every day about damage more than 1cm!!!!! "

" Scare tactics regarding not taking their insurance and the fact they secure £1000 deposit for damages. Will never use again. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by WILLIAM - 09 March 2025

" Always helpful "

" Every time I use gold car there is an issue, this time they tried to tell me that daily mileage allowance was only 120km whereas published allowance is 350km, so they wanted to charge me extra !!, also drop off was a disaster, lady serving me came to the car to check over and then just disappeared!!. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by ANTJE - 06 March 2025

" Easy and good communication. However, please provide clarity regarding international driving permit upfront. "

" Staff was good, vehicle had many bumps but all were recorded and I don't t mind bumps and scratches at all. Interior was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JONATHAN - 04 March 2025

" Wasn't Auto Europe fault, just seems every year there's a new cost, last year it was cross border charge. "

" Had to pay for breakdown cover as Thrifty told me I would not be covered as I was going into Andorra, it only covers you in Spain, doesn't say that in small print. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARCIN - 26 February 2025

" I did not receive the car I ordered. I got smaller car. It was huge disappointment as I was travel with 2 other ppl and luggages. "

" Counter Staff was a bit rude. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by MIKE - 20 February 2025

" Very good service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHARLES - 17 February 2025

" Great service from Autoeurope as we have experienced many times before. "

" Great service from Thrifty both at the counter and in the collection/return areas. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ALEXANDER - 06 February 2025

" Very easy to arrange the booking last minute. All very efficient. "

" Good car and a very easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STUART - 02 February 2025

" Overall excellent "

" Very easy to collect and drop off and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by THOMAS - 16 January 2025

" Always the cheapest "

" Very efficient check in and check out. Did not do a forensic search for damage but was sensible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by SHANE - 16 January 2025

" + Good price, good car, no additional charges - had to shuttle to pick up point, car was poorly prepared with tape around the window. "

" Care was nice modern vehicle (Mazda CX-60 I think) but had quite a few scratches and in particular, there was a lot of sticky tape around the window. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by ANDREW - 08 January 2025

" You should vet your suppliers and refuse to deal with the bad ones, I can't believe you haven't already had complaints about Goldcar Barcelona, or have not seen the many Google Reviews detailing their tricks. they make AE look very bad too, although in the past I've had good service from AE I wish AE would vet the companies they recommend and blacklist those branches or companies who defraud customers or consistently deliver awful experiences. "

" You only need to see Google's reviews of Goldcar Barcelona to see they are a well-known bunch of scammers. I WISH I had checked that first! Absolute criminals, lying to me saying I had no insurance if I didn't take their 300 euro option (I called AE who confirmed I already had paid for basic cover) and then on drop off (and this is the experience of many other reviewers) they charged me for pre-exisiting damages whichs they had told me I could ignore when I collected the car as the scratches were less than 2 cm in length so didn't need reporting. They charged me 220 euro for damages I didn't cause and throughout the entire experience (check out and return) they were abusive, rude and not speaking professionally to me, laughing to each other and mocking me in Spanish in front of me. I will never, ever use Goldcar again and I will likely not use Auto Europe if you continue to promote such well-known criminals. I feel sorry for anyone who has to deal with this bunch, absolutely awful and really ruined part of our holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by PHILIP - 03 January 2025

" very disappointed "

" The car was not available because the flight was delayed by 4 hours "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by ALASTAIR - 26 December 2024

" Auto Europe were very efficient in sourcing the best value car rental. "

" On collection the counter staff tried to charge me for crossing the border out of Spain but this was included in the price. At drop off there were insufficient staff to check the car in so I left the keys in the drop box. I had filled the fuel tank but was charged the fuel supplement in error. This was refunded when I questioned it. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ROBERT - 18 December 2024

" Efficient. No waiting around. "

" Close to the airport and easy to find. Fuelling station close by. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 15 December 2024

" Really happy with Auto Europe, great service and very helpful in dealing with queries. "

" All worked out really good this time. Very happy with the FireFly staff on this occasion. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by MICHAEL - 14 December 2024

" See above "

" Pick up slow Return of car instructions non existant nobody present in the yard "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by ALAN - 13 December 2024

" I would hope you get back to me regarding my above experience with Niza and hopefully can help me get a refund. "

" They charged my credit card for the deposit rather than putting a hold on it, then when they refunded it lowered the exchange rate dramatically, costing me over £80, even though the actual exchange rate had not moved. You need to point out to your customers which unscrupulous companies are doing this. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by PAUL - 08 December 2024

" Car rental is a criminal racket that unfortunately has to be endured "

" Dropped off early morning, dropped keys off Hit with claim for "damage" to wheel trim "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by HASAN - 06 December 2024

" I couldn't take back my deposits "

" I couldn't take back my deposit "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by DAVID - 05 December 2024

" Excellent "

" Slightly difficult to find the Alamo area for pick up at Barcelona Terminal 1 but otherwise everything was wonderful. Thomas was particularly helpful when we returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CALLUM - 02 December 2024

" Autoeurope as a company are great in terms of helping me to find a good deal, though there needs to be clearer statements that the payment to yourselves is for the full car rental, and no further charges outside of a deposit should be taken at the car collection desk. As above, Goldcar attempted to tell me I hadn't paid for the car rental on numerous occasions, until I maintained my challenge and provided evidence where your small print says nothing else is owed on the vehicle. "

" At the termal payment/check-in desk, the employee tried to tell me I hadn't paid for the vehicle rental, and had only paid AutoEurope the booking fee to hold the car, then presenting a card machine with nearly £200 in charges on it. I challenged this over and over, and found a note in your terms that state the only additional charges are to be for tariffs for driving on certain roads in particular countries, and all else was included. The staff member then explained that it was for insurance as I didn't have any, to which I again challenged as european car hire comes with insurance as standard. He then explained the insurance that is included is insufficient, and that it wont cover collisions, to which I explained I am happy with the standard cover 3 more times until he stopped pushing for payment. The staff member then became rude, and tried to use scare tactics by saying "well if you don't pay then you need to put 1,100 euros deposit down which can be taken in the event damage is found etc.". I opted for the deposit on my Capital One card knowing that I should receive this back, and asked for proof that this was in fact a deposit and not a payment. Pre-existing damage was pinned on me when I showed photo and video evidence that this was on the car before my collection. The staff were very smug in that I had signed up tot he terms and conditions that state "You must return to the booth to report damage with a member of staff", when they had parked my rental car in the further possible bay from the check-in desk upon collection. There were 100s of bays open much closer to the desk, though they made it as inconvenient as possible. They are now only sending my billing information in Spanish, when I have advise multiple times that I cannot understand this and only speak & read in English. Communication is now coming very slowly, with responses being minimal and very repetitive when they do come back to me. I still have not received a final bill with all charges and fees written in English, which I have requested multiple times. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by NIGEL - 20 November 2024

" As indicated by the scores- a very positive experience. The only slight irritation being that someone had previously smoked in the car so I had to use an air freshener - but after my 2 hour drive to my destination. This should have been noticed prior to my hire "

" As indicated by the scores- a very positive experience. The only slight irritation being that someone had previously smoked in the car so I had to use an air freshener - but after my 2 hour drive to my destination. This should have been noticed prior to my hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by TIMOTHY - 18 November 2024

" I've asked for my money back a few times now and not had it, we couldn't collect the car and requested a reteñid which we were told would be done and it hasn't!! I'll change my review, IF, I get my full refund as promised by you!! "

" I've asked for my money back a few times now and not had it, we couldn't collect the car and requested a reteñid which we were told would be done and it hasn't!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by JAMES - 18 November 2024

" Overall not good enough and given the long journey to France which i undertook i ended up with a bad back. Please contact me about the refund. "

" There were no premium vehicles available as i had booked. The options were poor and i ended up having to take a manual vehicle with v little fuel in the take in order to avoid waiting. I was promised a 50% discount but have yet to hear anything. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by WILLIAM - 17 November 2024

" Mostly all good "

" All good but car smelt of cigarette smoke "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by THOMAS - 12 November 2024

" Good "

" All good will use again "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MICHAEL - 08 November 2024

" The best car hire service on the market "

" Good friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by LUCIO - 30 October 2024

" I recently rented a car through your service, and I appreciate the simplicity and efficiency of the booking process. However, I had a challenging experience at the airport booth when I declined the local insurance option, as I was already fully covered through my voucher. The representative's response made me feel uneasy and anxious about the rental, as she emphasized potential charges for any minor marks or damage. This left me feeling a bit unsettled, which wasn't the start to my trip that I'd hoped for. I wanted to reach out because I believe a better customer experience in situations like these would make a huge difference. If you could consider reinforcing a courteous, informative approach with your partners when discussing insurance options, it would make a significant positive impact. I'm still very glad to use AutoEurope for the convenience, but this adjustment would make it even more seamless for your customers. Thank you very much for your time, and I look forward to future rentals with you! "

" When picking up the car at the airport booth, the woman handling our booking was extremely rude and dismissive because I declined their local insurance, despite having my voucher and being fully covered. Her hostility left me feeling incredibly upset and anxious, especially when she warned, in a threatening tone, that they would scrutinize every single mark on the car and charge me for any repair. This experience left me feeling stressed and rattled--definitely not the mindset I wanted for a weekend of driving abroad. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by CHRISTA - 29 October 2024

" The experience was absolutely horrific, as I lost absolutely everything. I cannot understand how Europcar can rent out a car with that much damage. The contract details did not match the car, but I did not have that information when I signed the contract. I reserved a VW T-Roc and was given a badly damaged Suzuki Vitara which is most certainly not a similar car to the T-Roc. "

" I was given a car that had a lot of damage - according to the staff only small scratches, but in fact huge marks and dents all over the front and side of the car. While we were checking the damage, my handbag and laptop bag was stolen from the car, and we are in no doubt that at least one Europcar employee was involved in the theft, as he was washing a car in a bay immediately behind my rental car. A lot of the damage was only described in Spanish, and may well have been for a completely different car. Also the make and number plate of the car did not match the make and number plate on the contract sleeve nor that of the actual car. Europcar were not at all interested to help in any way. We know where my things were taken, but the police just said that it is a very dangerous area and they would not go there. I sincerely hope that CCTV will prove that Europcar were involved in the theft. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by SIMON - 19 October 2024

" No problems as such with Auto Europe, but it would be useful to be given some idea of additional charges ahead of booking so that different providers can be compared. "

" Counter staff were very friendly, but there was some confusion over my booking and vehicle pick-up took longer than expected. The worst part of the experience is the additional charges which add greatly to the headline rate. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by VALERIEPJB - 10 October 2024

" Please see above. I am very disappointed "

" On arrival at the desk I was told that your voucher was not valid as there was a typing error and the name did not agree with my licence. When I complained I was told I would receive a refund but this has not happened. When I phoned your office I was told it was too late to cancel. I have paid you for nothing! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NICHOLAS - 10 October 2024

" All went well thank you "

" No problems or issues to report "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GEOFFREY - 24 September 2024

" All good "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by ANTHONY - 21 September 2024

" Very happy to reuse Firefly, "

" Exactly as described in the contract. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STUART - 12 September 2024

" There were no indications in T1 about where Firely were located I suggested they but some signs up but they didn't care. Please indicate that they are a different terminal when you book "

" They more or less insisted that we bought their fully comp insurance that we had already bought from auto europe "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARIO - 09 September 2024

" Wouldn't use them again and I wouldn't recommend this company to anyone "

" Very bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by MICHAEL - 05 September 2024

" All good other than the above "

" The only slight annoyance was the extra charge for going to Andorra, which I should have anticipated but did not. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICHARD - 04 September 2024

" Smooth and efficient to deal with, easy to change car if required and swift to amend details if something was typed in incorrectly by myself "

" Shuttle pick-up from the airport was a short wait of approx 15 mins. Staff member at Niza was efficient and was clear to make sure we checked condition of the vehicle in detail, even advised to take photos / video (we didn't take out the full insurance cover, if we had then we wouldn't have needed this step). There is quite a large hold on the credit card but I was aware of this as it's clearly highlighted on the paperwork. Vehicle was not as fresh as some but we required a 9 seater so not as available which is to be expected. Car was clean and tidy with a full tank of fuel. We did have a tyre pressure warning but quick stop to get some air sorted that easily enough. Upon returning we mad sure the tank was full, needed to wait a few minutes for Niza to inspect, advised no issue and we were promptly returned to the airport. I'd seen some recent reviews which got me a little nervous that we may be stung with the existing damage etc. but taking the time to listen to the representative and carefully inspecting the vehicle resulting in worry for nothing... credit card hold was released a few days later. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by DOMINIC - 03 September 2024

" N/A "

" Got the car quickly. Got a very hard sell from the counter staff about extra insurance. She frightened both of us and made us think we were going to be charged a lot of money when we bought the card back. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by MARC - 02 September 2024

" Always the best deal "

" Great car for a good price "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by AVRAHAM - 31 August 2024

" The lady at Europcar who we returned the car to at the end of the rental was so lovely and super friendly - she should be promoted! 10/10. "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by IAN - 25 August 2024

" As above. Other than slight faff on arrival ref pick up, all else excellent. "

" All great, just auto Europe paperwork needed to explain Nizacars shuttle from airport better I.e. location of pick up outside terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DARREN - 22 August 2024

" Booked on line with added insurance When I picked up the car all they were interested in was trying to scare me into buying more insurance and a bigger car Some of the worst service I have ever experienced Car had multiple dents and scratches which then concerned me even more after the hard sell and scare mongering that I was going to get charged for something that wasn't my fault "

" No problem "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by DANIEL - 20 August 2024

" We have emailed Auto Europe to contest the fuel charge but have not heard from them yet, replies are usually very lethargic. "

" Centauro office is not in the airport terminal and there was no bus service as advertised at the time of booking to take us to the office; we had to pay for a taxi. Centauro charged us 131EUR for fuel at pick up and they haven't refunded it after drop off despite the car being returned with a full tank. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by SIMON - 18 August 2024

" I was forced to pay £500 for insurance because despite booking with a debit card I was told that I had to pay the guarantee with a credit card. The first evening I got a puncture, there was no foam, no spare wheel and no jack. The help line wasn't available in English after 45 minutes on hold I got the man whose house we were renting to call and speak to someone in Spanish. He said they would send someone the next day (Monday). He turned up and said he couldn't fix it and the car had to be taken away on a lorry. The car went and didn't come back that day or on Tuesday. By Wednesday I got my Spanish man to call again and he said I had to go back to the airport to get a different car. I arrived late morning and had to wait, then the replacement car wasn't available so after an hour another car finally arrived and I had to wait whilst it was washed. When we arrived back a tt the end of the week the office was rammed with angry looking people so I handed the keys to a chap in the carpark. "

" I was forced to pay £500 for insurance because despite booking with a debit card I was told that I had to pay the guarantee with a credit card. The first evening I got a puncture, there was no foam, no spare wheel and no jack. The help line wasn't available in English after 45 minutes on hold I got the man whose house we were renting to call and speak to someone in Spanish. He said they would send someone the next day (Monday). He turned up and said he couldn't fix it and the car had to be taken away on a lorry. The car went and didn't come back that day or on Tuesday. By Wednesday I got my Spanish man to call again and he said I had to go back to the airport to get a different car. I arrived late morning and had to wait, then the replacement car wasn't available so after an hour another car finally arrived and I had to wait whilst it was washed. When we arrived back a tt the end of the week the office was rammed with angry looking people so I handed the keys to a chap in the carpark. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by ADAM - 15 August 2024

" Positive and would use again "

" Very slow collection/pick up. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TREVOR - 08 August 2024

" It all went very smoothly. "

" Efficient throughout the process, and no hard sell either. Nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ERICO - 06 August 2024

" Reasonable prices, good quality cars, reasonably quick pick up and drop off. Car was properly clean "

" Easy access within Terminal car park. Despite being peak season the wait was OK. Car was new and clean. It had a mechanical but they showed intent to fix it when I told them while returning the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by CHARLES - 05 August 2024

" As above "

" All good, collecting the car was a breeze and Zack was great even at 23.00 on a Friday night. Returning the car also great and the e mail arrived saying all was ok which takes the pressure off. Only problem, the signs from the nearest petrol station to the hire car car park could be better, I now know the airport layout and where the taxi drivers park. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by JONATHAN - 02 August 2024

" The experience was very good, the staff were efficient , welcoming and knowledgeable. The staff were very competent communicators in several languages, which made the experience much less stressful. Would recommend. "

" The staff, especially Nathan were excellent, very efficient and welcoming. This made the experience much less stressful. I marked the expediency of drop off down as the drop off site was quite difficult to find and access. Perhaps better signage is required. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ELENA - 02 August 2024

" I am a good client of Auto Europe and this is the first time my experience was not at the expected level "

" The car provided had almost 80k km, it was in a horrible condition, the direction was terrible and I almost got killed because of the impossibility to stop the misting up The staff member at the counter had quite an arrogant attitude "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by IWONA - 29 July 2024

" We had our flight delayed . The Budget staff kept the desk open so the customers can get their rentals and not be stranded on the airport "

" We had our flight delayed . The Budget staff kept the desk open so the customers can get their rentals and not be stranded on the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICHARD - 29 July 2024

" This company is to be recomended for the priorty they showed about customer service - a rare thing these days it seems ! I would have no hesitation in booking with then again in the future. Thank you "

" Although a lot of the feed back did not apply in our case, as we were unable to collect our car due to a problem caused by our airline, the staff were able to resolve the issue and cancel the booking when they realised what had happened. A mutually agreed sum was refunded! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 16 July 2024

" AutoEurope are very helpful when you call them and their telephone wait times are short. Great service, thank you. "

" Had to wait a little to collect the vehicle and return it as the staff were dealing with other customers, but overall, FireFly were good. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by ANDREW - 15 July 2024

" I think the car represented excellent value for money "

" Efficient to pick up, we really struggled with where to leave the car back to with Barcelona "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GRACE - 15 July 2024

" I am awaiting my deposit. Car returned in same condition with full tank. "

" Be careful if you haven't got a credit card. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANDREW - 11 July 2024

" No issue with auto Europe booking "

" Car was damaged, told to take it anyway. Number plate fell off on motorway, Avis towed the car and said the only way to get a replacement was to take a 9 hour round trip back to Barcelona. Have submitted a complaint "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by ANDREW - 09 July 2024

" Very frustrated. Spent so much time trying to resolve this during holiday and at home. Still not resolved "

" Goldcar lied to us upon arrival and refused to release car until a policy was purchased and taxes were paid. Auto Europe are unwilling to help resolve this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANDREW - 08 July 2024

" Nor what we paid for. "

" The car was not the equivalent of a qashqai as stated. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JOHN - 01 July 2024

" Very good value compared to other providers, with the inclusive insurance. Website with much better user interface, too. Good communication with email updates. "

" We had no major problems, the car was clean and collection and drop off was ok. There was room for improvement, however; the car had minor dents and scratches - it wasn't a problem as we simply noted them on the condition form and the staff had no issues with that, but it should have been dealt with before the handover. Better directions to the car hire offices from terminals also needed. Otherwise fairly satisfactory experience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by ANGELA - 29 June 2024

" Particularly good customer service. "

" Very good customer service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAVID - 28 June 2024

" Couldn't find courtesy bus outside airport for nearly an hour Bad instructions "

" Paid for extra cover when made booking then had to pay another 79 euros when collecting the car for apparently extra cover again!! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by ROY - 14 June 2024

" Easy to find and use and the car sat nav helped enormously "

" Easy pick up with courtesy vehicle easy to find Everything first class except drop off took longer than expected no help with finding where to leave the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAVID - 11 June 2024

" Car good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by KIRSTY - 10 June 2024

" Urgent: Request for Refund Due to Failed Rental Car Pickup – Voucher #5631149 Dear Auto Europe Customer Service, I am writing to formally lodge a complaint and request a full refund of £147.47 for a car rental booked under Voucher #5631149. The booking was for a rental period from May 26, 2024, 17:00 to June 2, 2024, 19:00, with the car to be picked up and dropped off at CENTAURO, Barcelona Sants Rail Station. Unfortunately, due to unavoidable travel delays, I was unable to pick up the car at the original time. I promptly contacted Auto Europe to notify CENTAURO of my late arrival and successfully rescheduled my pickup time to 8:30 PM on the same day. Upon arrival at 8:15 PM, I presented a photocopy of my passport and driver's license. However, the CENTAURO representative refused to accept the photocopies. Despite offering to retrieve the original documents, I was told that there wouldn't be sufficient time as the office was closing soon. He assured me that if I returned by 7:00 AM the following morning, my booking would remain valid. When I arrived at CENTAURO at 7:00 AM, I was informed that my booking had been cancelled entirely. The staff suggested that I could rebook a car directly through them for a minimum of £400, a significant increase from my original booking price. This situation felt exploitative, especially given the previous assurance that my booking would be honored for 12 hours after the rescheduled pick-up time. Moreover, the CENTAURO staff directed me to Auto Europe for any complaints, but since Auto Europe's phone lines opened only at 9:00 AM, I had no immediate recourse. Due to the urgent need to attend a wedding, I was forced to secure a car from another rental company at a much higher cost. This entire experience was extremely stressful and inconvenient. The lack of coordination and communication between Auto Europe and CENTAURO, coupled with the conflicting information provided by CENTAURO staff, resulted in significant financial loss and disruption to my travel plans. Given the circumstances, I request a full refund of £147.47 for the failed booking. I believe this is a fair resolution considering the assurances provided were not honored, and I was left without the car I had paid for. Please confirm receipt of this email and advise on the next steps to process my refund. I appreciate your prompt attention to this matter and look forward to your response. "

" Urgent: Request for Refund Due to Failed Rental Car Pickup – Voucher #5631149 Dear Auto Europe Customer Service, I am writing to formally lodge a complaint and request a full refund of £147.47 for a car rental booked under Voucher #5631149. The booking was for a rental period from May 26, 2024, 17:00 to June 2, 2024, 19:00, with the car to be picked up and dropped off at CENTAURO, Barcelona Sants Rail Station. Unfortunately, due to unavoidable travel delays, I was unable to pick up the car at the original time. I promptly contacted Auto Europe to notify CENTAURO of my late arrival and successfully rescheduled my pickup time to 8:30 PM on the same day. Upon arrival at 8:15 PM, I presented a photocopy of my passport and driver's license. However, the CENTAURO representative refused to accept the photocopies. Despite offering to retrieve the original documents, I was told that there wouldn't be sufficient time as the office was closing soon. He assured me that if I returned by 7:00 AM the following morning, my booking would remain valid. When I arrived at CENTAURO at 7:00 AM, I was informed that my booking had been cancelled entirely. The staff suggested that I could rebook a car directly through them for a minimum of £400, a significant increase from my original booking price. This situation felt exploitative, especially given the previous assurance that my booking would be honored for 12 hours after the rescheduled pick-up time. Moreover, the CENTAURO staff directed me to Auto Europe for any complaints, but since Auto Europe's phone lines opened only at 9:00 AM, I had no immediate recourse. Due to the urgent need to attend a wedding, I was forced to secure a car from another rental company at a much higher cost. This entire experience was extremely stressful and inconvenient. The lack of coordination and communication between Auto Europe and CENTAURO, coupled with the conflicting information provided by CENTAURO staff, resulted in significant financial loss and disruption to my travel plans. Given the circumstances, I request a full refund of £147.47 for the failed booking. I believe this is a fair resolution considering the assurances provided were not honored, and I was left without the car I had paid for. Please confirm receipt of this email and advise on the next steps to process my refund. I appreciate your prompt attention to this matter and look forward to your response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by LOUCAS - 02 June 2024

" Clear offering for someone who didn't buy any excess insurance (so limited room for confusion) "

" Great and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by COLIN - 01 June 2024

" Ok "

" The only negatives: long wait for pick up and no return address on paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by WAI LON - 30 May 2024

" Easy booking but had I read more reviews about firefly I might have chosen a different company although for us it seemed to go fairly well. "

" Getting the car took a long time (new person working at the office I think). Apart from that car was good and almost new. Charged us for the whole hire period to take the car into France even though we were only there for half the hire period which was a shame. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARK - 29 May 2024

" I experienced poor customer service and bad attitude on the phone from AutoEuope's customer service team. I had to sort the problem out myself direct with Goldcar. AutoEurope told me my pickup location could not be changed from T1 to T2 as Goldcar doesn't have a pick up desk in T2. This was false information. I made the change by contacting Goldcar customer service directly and picked my car up in T2. "

" When I arrived they told me they'd had a crazy day and didn't have a car for me in the category I'd reserved. He then tried to hire me a bigger car and I would have to pay extra. He then tried to hire me a Fiat 500, which I pointed out was a cheaper category than the one I'd paid for. After all that he made a call and it turns out they did have a car in the category I'd booked. The rest of the hire was fine. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JAMES - 19 May 2024

" Overall very happy with their service. "

" We found it very hard to find the kiosk which is in an underground car park. My phone didn't actually find 'click rent' luckily our taxi driver drove round a bit and we spotted the pink sign. The service at the desk was excellent and very professional and quick so I would use them again. I just think signage needs rethinking..... (we weren't picking up after flying in but came after a few days in Barcelona so couldn't get a transfer bus). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NIGEL - 09 April 2024

" I have no issue with Auto Europe. But Clickrent are not a trustworthy company and I would not rent a car from them again and risk the lives of my family. "

" I have emailed you but not had a reply yet. The first car we were given had 2 bald front tyres. One tyre was worn down to an extensive area of cord. The car was illegal and highly dangerous - I have a picture. We were given a replacement but the counter staff appeared very casual regarding the danger of the vehicle (we had a 2 hour motorway journey ahead of us). "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by KAREN - 08 April 2024

" Good experience overall. Will use again "

" Excellent customer service from the desk staff when I picked up the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by GRANT - 26 March 2024

" Terrible never again would I use fire fly - they are totally obsessed with trying to make extra revenue by threatening large excess payments if i scratch the vehicle and if you challenge then woe betide you get the full onslaught - They make you feel overly responsible almost like they want to make a claim against damage to the vehicle when it is returned even though in my case the car was in the same condition as when i collected it "

" The fire fly Spanish staff at Barcelona were disgusting, rude, arrogant and dismissive, they absolutely ruined my experience it made me feel very anxious about damaging the vehicle and how i was protected during the hire period "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PHILIP - 24 February 2024

" See above "

" Problems with pick up. Expensive change from electric car to petrol "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by MARK - 11 February 2024

" Ruined by Firefly. "

" Unfortunately when I returned the car the fuel gauge wasn't showing completely full. I don't know why because I topped it up at the airport petrol station until it clicked to note it was full. Not sure what else I could have done and it's only a few hundred metres from the airport petrol station to the Firefly drop off. I told them I had filled it and showed them the receipt. She said they would have to check it later at the fuel station. A few days later they took 70€ from my card with no notification. I have to assume it was to do with the fuel but no idea how they justify 70€, If it did somehow need more fuel it will have been very little on top of whatever admin charge they would make. I feel I've just been ripped off by Firefly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GARY - 07 February 2024

" The staff for pick up of car were absolutely unfriendly and unhelpful. They refused to come to the car and discuss the damage and insisted that we photograph the car and all damage which took us one hour in dim light. The car had over 52000 miles on the clock, was unresponsive and useless for the journey we had into the mountains. The damage report on car collection was a series of around 20 issues, with no outline map of the car and very unclear descriptions. I have used Europcar many times, but never again. Dreadful car quality, dreadful service and dreadful damage reporting. "

" The staff for pick up of car were absolutely unfriendly and unhelpful. They refused to come to the car and discuss the damage and insisted that we photograph the car and all damage which took us one hour in dim light. The car had over 52000 miles on the clock, was unresponsive and useless for the journey we had into the mountains. The damage report on car collection was a series of around 20 issues, with no outline map of the car and very unclear descriptions. I have used Europcar many times, but never again. Dreadful car quality, dreadful service and dreadful damage reporting. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by RIAZ - 15 December 2023

" Totally satisfied. "

" Professional and efficient company. Very satisfying with their service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 30 November 2023

" I have used Auto-Europe many times and find them very helpfulk and efficient. Thank you "

" As we had only booked the standrad vehicle insurance the counter staff where not very helpful in confirming the state of the vehicle at collection, with minor scratches being noted on the paperwork but we were told to take photos as evidence, the counter staff would not sign any documents confirming the pre-damage & scatches on thge vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by JAMES - 28 November 2023

" Very good price. Useful, informative reminders about the pickup. Everything went very smoothly. "

" We feel this is a car hire company we can trust. The car was almost new and bigger than expected. They don't try to persuade you to pay for extras you don't need. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PHILIP - 27 November 2023

" As always do a full check for any damage, everywhere. "

" Waiting time for shuttle bus was a while, however car was great, and check in,no fast selling of extra insurance, returned car early and this wasn't a problem. I picked the car up not full of fuel, and was told this , and to return same, I returned full as thought this may cause a problems. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by CHRISTOPHER - 26 November 2023

" They were very helpful when I found that the petrol hadn't filled as expected. They saved me money by directing me to a nearby petrol station to avoid extra charges. "

" Good friendly and helpful service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICHARD - 11 November 2023

" No problems "

" Very good experience "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by HOWARD - 18 October 2023

" Wasn't allowed to pick up the car due to temporary license, wasn't told this at booking and wasn't given refund. Couldn't even re-hire car under a different driver. "

" Wasn't allowed to pick up the car due to temporary license, wasn't told this at booking and wasn't given refund. Couldn't even re-hire car under a different driver. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by MICHAEL - 17 October 2023

" Very pleased. "

" Very pleased but for the car feature that aims to keep the car from crossing a white line in the road. This features makes for an uncomfortable feeling when the steering forces the car steeering. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by JOHN - 10 October 2023

" easy but paperwork repetative and could be slimmed down "

" straightforward - collection easy - a note to say they were opposite terminal not in it would have helped - got deposit refund within an hour of drop off - lovely car - great value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAUL - 08 October 2023

" The company just wants more Money on top of what you pay "

" When we booked we paid everything but when we arrived we were told we needed another €300. We already had full insurance and knew we would have to pay a deposit for fuel and airport tax but no one could tell me what the payment was for . We felt that we were being conned and refused to take the car. We ended up getting the train and I am still waiting for my refund. We used this company in September this year and did not have to pay any extra. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BARCELONA, ES - Reviewed by MARCOS - 07 October 2023

" Auto Europe must eliminate these companies that do not value customers coming from Auto Europe. Their customers always get speedy service. "

" With several car on the same model or category in the garage yet, I had to wait 2 hours to wait the car to get ready. Also, on drop-off had to wait 30 min in queue so that the attendant could go and check the car. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by DAVID - 05 October 2023

" See comment above "

" They refused to accept your Full Protection insurance. We had to pay 104 euros for full protection. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by PETER - 29 September 2023

" Speedy and efficient "

" Speedy and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 26 September 2023

" Great service .. once you get there "

" Brilliant xx the only one small problem we had was actually getting to the rental store. There was no instruction about directions or shuttle. We ended up walking .... Not a pleasant walk either "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ALBERT - 15 September 2023

" Not great service "

" Waited for nearly 3 hours to be seen by a member of staff and deal with our booking. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by AMIN - 08 September 2023

" Excellent service "

" Quick, straightforward and vehicle waiting. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CRISTIAN - 08 September 2023

" Horrible, they never gave me the car, but they did charge me the rent for it, that day no one gave me an answer, it's just that it's Sunday and no one works, that's what they told me, so why do they charge the same? "

" They leased me a car, I paid for it and they never gave me the car, a scam "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by MARIA - 05 September 2023

" i have been using autoeurope for many years, and that says it all. always the best "

" i have seen huge improvement in Goldcar customer service. much better than before. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by MARTIN - 04 September 2023

" Good experience as always with AutoEurope and their partners. "

" Had to wait for the car for nearly an hour as the model / size required was not at site. Good location of pick up / drop off next to airport terminal. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHRIS - 03 September 2023

" Good - although the confusion about payment method between your emails and those from Avis didn't help. "

" The counter staff were good, but Avis communication was not. The office they indicated was not where we could pick up the car, which was a car park a block away, through a locked door that we weren't given the code to. The location of the drop off point was similarly unclear, although drop off was fine once we found it. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAVID - 31 August 2023

" Always use and rate highly auto europe. "

" Hertz charged me a late drop off fee even though I had arrived at the airport at the right time. there was a queue. They also have a fleet of mainly ford pumas while advertising VWs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAVID - 31 August 2023

" Poor "

" Massive line of people waiting to return cars with only one operative. 2 weeks now and no refund on deposit. Have started a dispute with my credit card company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TIM - 29 August 2023

" All good overall "

" Very good. Car quite scratched at pickup but not the end of the world "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by HELEN - 23 August 2023

" Wasn't clear where to collect car in Barcelona airport but once we did, the man at the counter was helpful. Car had damage to it and it was difficult to spot it all as it was dark. Was worried that we hadn't seen and confirmed all pre-existing damage. Arriving back at the airport, again it was not clear where to leave car and the drop off process did take a while. But overall a good experience and would use Goldcar again. "

" Wasn't clear where to collect car in Barcelona airport but once we did, the man at the counter was helpful. Car had damage to it and it was difficult to spot it all as it was dark. Was worried that we hadn't seen and confirmed all pre-existing damage. Arriving back at the airport, again it was not clear where to leave car and the drop off process did take a while. But overall a good experience and would use Goldcar again. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ANTHONY - 23 August 2023

" Good overall but the practice referred to above would stop me using them again. "

" Everything was fine apart from the underhand way in which they debit the excess charge to your credit card for rentals over 8 days instead of merely blocking it off. This had the affect of hitting me with an additional £25 charge when the "refund" was made. I'm sure this is flagged up somewhere in the terms to cover themselves but left a nasty taste in the mouth. Absolutely no need for it and just a way of punishing people who have they own insurance cover. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by AMIR - 17 August 2023

" I had a very straight forward booking with Auto Europe but all Car Hire Companies such as Sixt and others make a mess when the customer wants to get the car. "

" I booked a SUV car (VW T-Cross) or similar but the lady in Sixt offered me a VW Taigo which is not SUV and much smaller than T-Cross. She insisted they are the same!!!! They had SUV but didn't give them to me!!! "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by PAUL - 15 August 2023

" Pretty standard. "

" Didn't appreciate the very long wait to pick up the car or the attempted 'upsell''. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by JULIAN - 15 August 2023

" Just the issue as mentioned in 3 of being given inaccurate instructions on where to pick up the car. Its not a big deal, there are shuttle buses connecting the terminals. But would have been simpler to collect it from the one where I landed. "

" It was fine, though there seems to be a communications issue beetween them and yourselves, and an inconsistency in their approach. I arrived at their desk in terminal 1 Barcelona airport to be told the car was actually at terminal 2. The paperwork I had from autoeurope explicity stated pick up from terminal 1. They said as I had flown in on Easyjet to terminal 2 pick up would have been from there. Anyway they organised a different car which I then took from terminal 1. I asked if I should bring it back to terminal 1, they said yes. However when i returned the car, they said I could have dropped it at terminal 2 after all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ALEXANDER - 13 August 2023

" Terrible , hidden extras, poor explanations - never again "

" The advert was very misleading, when we got to Barcelona the desk staff strong armed us into paying an additional 180 or so Euro for enhanced insurance, saying that Auto europe was a rip off and that you would hold our deposit for up to 60 days if we did not take their insurance. The English speaking manager then disappeared from the desk when we queried this and pretended to be on a call. The staff member we were left with was beyond rude. he whole experience got our holiday off to a very bad start. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MIROSLAV - 11 August 2023

" Very good service, professional and kind. "

" Very good service, professional and kind. Everything was well communicated and correct. Car was good and clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BERNARD - 10 August 2023

" It was a good experience but we had a deal with fully comp insurance meaning no hassle and made for a pleasant experience. "

" It worked well and was an efficient experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by RICHARD - 08 August 2023

" Good service. Value product. "

" Horribly understaffed. Had to queue outside in hot sun for an hour. Car was grubby with broken parcel shelf and dent. No staff to verify condition. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by GIOIA - 31 July 2023

" Same as above. "

" Pick-up: there were no instructions on where to pickup the vehicle, about the airport shuttle who would take us to the office Extra fees: there was no mention of extra fees upon booking, about deposits etc... Safety: our car was broken in and all our valuables were stolen; there was no warning about such incidents by ok mobility which would have made us more aware, only use paid parking, never leave belongings in the car. Drop-off: was efficient but our shuttle driver was rather inpatient. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by SIMON - 28 July 2023

" We had rented an estate and we're told we would have a Kia Sportage with a considerably smaller boot than an Estate. So we had to pay to upgrade to a larger car. I was also told that the child car seat had already been paid for but I've subsequently been charged additionally for this On return, the operator at the return desk accused me of making damage. He refused to show me the form that showed pre existing damage. Luckily I had taken photos before I left the lot on collection. Still had to go to the desk and argue my cause. "

" We had rented an estate and we're told we would have a Kia Sportage with a considerably smaller boot than an Estate. So we had to pay to upgrade to a larger car. I was also told that the child car seat had already been paid for but I've subsequently been charged additionally for this On return, the operator at the return desk accused me of making damage. He refused to show me the form that showed pre existing damage. Luckily I had taken photos before I left the lot on collection. Still had to go to the desk and argue my cause. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by NIGEL - 24 July 2023

" No others "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROSS - 14 July 2023

" Rated 1 out of 5 stars 2 days ago AVOID Agent immediately ( as in about one second) found minor damage to alloy which I could not possibly have caused (journey there and back straight down motorway, parked straight in a spot, no kerbs) EUR450 charge! Agent then had the nerve to advise me to book the hire direct with Drivalia next time rather than through a broker as, and I QUOTE- "You know how these things work" Absolute scammers (I had separate excess cover so am not out of pocket but they have just made €450 out of someone for nothing!) Date of experience: 11 July 2023 "

" Rated 1 out of 5 stars 2 days ago AVOID Agent immediately ( as in about one second) found minor damage to alloy which I could not possibly have caused (journey there and back straight down motorway, parked straight in a spot, no kerbs) EUR450 charge! Agent then had the nerve to advise me to book the hire direct with Drivalia next time rather than through a broker as, and I QUOTE- "You know how these things work" Absolute scammers (I had separate excess cover so am not out of pocket but they have just made €450 out of someone for nothing!) Date of experience: 11 July 2023 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MICHAEL - 12 July 2023

" Auto Europe website easy to navigate and choose car hire "

" Not happy about being charged a lot for fuel when I returned the car with a full tank. I'd read about this sort of thing with some cheap car hire firms, but didn't expect it with a big name like Hertz. Have raised a claim to get this refunded, but that's not the point - it should never have been cahrged in the first place Car was quite scratched, but that was detailed before taking the car, so not a problem. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by ANDREA - 11 July 2023

" I don't hundred percent have trust in Auto Europe now as they shouldn't be working with companies that clearly have scammed lots of people. "

" Absolutely horrible experience, it was my second time and thought I would give another chance to my first bad experience, but they didn't make it any better. The staff was rude and not helpful at all, making us pay an insurance that we had already paid online that cost us an extra 220 euros. Much better stay away from this company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by IAN - 10 July 2023

" Great staff at drop off and pick up location. Very helpful and pleasant. "

" Great staff at drop off and pick up location. Very helpful and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DEREK - 09 July 2023

" Quick easy "

" Quick and easy and a great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROBERT - 02 July 2023

" The new Ryanair UK Flight codes need to be updated on your database as our car booking based on an unknown Ryanair flight code appeared to be booked to Barcelona T1 instead of T2 wher Ryanair always arrives. "

" Car had been booked to Barcelona T1 when our arrival was in T2. Thrifty brought the car to T2 immediately for us. Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by VIOREL - 29 June 2023

" Fair treatment. Issues solved very easy "

" Even if the car provider was, tried to get more money from me. They help me to cancel for free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NTRITAN - 23 June 2023

" I had to pay extra to enjoy my holiday so overall the value for money felt like a scam. Thanks but not thanks. Next time with big writing you can tell us that right things and not in small writing if it even exists. "

" They charged us extra because they didn't accept our credit card. I didn't receive an email that said Amex is not accepted and she said you have to pay extra which was unacceptable so I felt cheated. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROGER - 21 June 2023

" Good thanks "

" Juan was great. Efficient and friendly. Superb "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MICHAEL - 20 June 2023

" online was fast and efficient. "

" staff very good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by DAVID - 18 June 2023

" Everything worked very well. No issues. "

" Everything worked very well. No issues. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by KHALID - 05 June 2023

" Autoeurope rental booking is fine, but very confusing as to what we need to pay with rental companies even though you have bought so called full protection..... Need a better process to exlain what included and what the reclaim process is. "

" The collection queue was long it took me 1hr to simply get to see a rep! I paid for full protection with AutoEurope with £150 deposit but I was upsold with 58 euros saying that would not cover me for any damage and I would need to claim. On dropping the car they insisited on seeing the fuel fill receipt and noted it was 15km away and told me they would charge me to fill to full, even though I topped and extra.....Not very clear when collecting. The rental contract is extensive and small text..bring a manification glass "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by HENRY - 23 May 2023

" Goldcar do recognise or trust the premium insurance policy provided by auto Europe they will charge you for their policy upon collection of your vehicle "

" They did not recognise your insurance policy so I will be seeking a refund as I had to pay 150 euro at the counter for their in-house policy "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by JOACHIM - 03 May 2023

" I rented many cars from Auto Europe over the years and in general it always worked well but my last experience with the confusion about the excess on the CDW will make me more careful where to book it. "

" The rate of budget was good, no complaints about that. Counter staff was friendly enough but tried to sell car insurance and a strange road assistance cover. Obviously the road assistance should be provided by the car rental company without extra charge in case of a breakdown or accident or whatever... Worse for me was that on my Auto Europe voucher an insurance excess of 1694 Euros was printed but when I came to the counter they printed me a contract which said my excess is 2420 Euros plus 21% tax which brings it to almost 3000 Euros!. No one from the counter staff made an effort to explain that. I was just told that's the way it is and Auto Europe must have made a mistake and I have to sign it if I want the car. Guess it would be a good idea if Auto Europe would get in touch with Budget in Spain to clarify what the excess really is. The car was a Ford Focus and had more than 50000km on the clock and lots of scratches which I found unusual for a rented car from one of the major car rental companies but it didn't bother me. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by CLIVE - 28 April 2023

" A very positive experience - I wouldn't hesitate to book with Auto Europe / Firefly again "

" The staff on the counter were both friendly and efficient during the collecting and drop off of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by KEVIN - 23 March 2023

" Quick and easy to book. "

" Goldcar tried to rent me a car with numerous scratches on it that had not been marked on the damage report, saying that it was new and that it had no marks at all. I had to take the car back to the counter staff to get them to fill in a new damage report. Some of the marks I pointed out they said they did not need to record as they were wear and tear. Then when I dropped the car off, with no additional marks, they sent a bad photograph of a paintwork 'scuff' to my email address saying they were charging me €102 for damage. The photograph could be of any car and certainly wasn't damage. Scam artists! Auto Europe should remove them from available options. Will be disputing the claim and taking this further. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by DONALD - 20 March 2023

" Rental with Budget via AutoEurope went smoothly this trip - thankyou UtoEurope and Budget. Stark contrast with last rental in October with a Hertz rental through Autoeurope - where I queued for almost 2 hours and had to sign hurriedly to make an important business meeting. Onle after I returned to the UK did I discover a surreptitious "upsell" on my visa credit card account. This upsell was without any request from me, nor was it offered to me or even mentioned. I've rented via Autoeurope for about 20 years and was also, for some years a Hertz gold card member. I'd never use Hertz again and have advised employees and colleagues not to do so either. In my view very "sneaky" and very disingenuous. Good way to lose revenue. They'll lose more than the £85 invented upsell with my detachment from them alone, let alone colleagues and associates. "

" Rental with Budget via AutoEurope went smoothly this trip - thankyou UtoEurope and Budget. Stark contrast with last rental in October with a Hertz rental through Autoeurope - where I queued for almost 2 hours and had to sign hurriedly to make an important business meeting. Onle after I returned to the UK did I discover a surreptitious "upsell" on my visa credit card account. This upsell was without any request from me, nor was it offered to me or even mentioned. I've rented via Autoeurope for about 20 years and was also, for some years a Hertz gold card member. I'd never use Hertz again and have advised employees and colleagues not to do so either. In my view very "sneaky" and very disingenuous. Good way to lose revenue. They'll lose more than the £85 invented upsell with my detachment from them alone, let alone colleagues and associates. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ANTHONY JOHN - 01 March 2023

" Very good and efficient on line booking but its difficult to translate the quoted price into actual rental amount since the quotes are often the very cheapest excluding a sensible level of insurance, and the counter staff are expert at persuading you to get an upgrade too. So you will generally pay a lot more than you originally thought. In my case my original quote for £22 a day turned out at £80 a day . . . . "

" Very good and efficient on line booking but its difficult to translate the quoted price into actual rental amount since the quotes are often the very cheapest excluding a sensible level of insurance, and the counter staff are expert at persuading you to get an upgrade too. So you will generally pay a lot more than you originally thought. In my case my original quote for £22 a day turned out at £80 a day . . . . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by LEE - 21 February 2023

" I have used autoeurope.for many years. Interrent was a new company for me, but process was very smooth "

" Exceeded expectations "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICHARD - 04 February 2023

" Always use Auto Europe ( and will do again), but in future will make sure vehicles aren't provided by Europcar / Keddy. "

" Worse car hire experience I have ever had. Went to terminal 2 to collect and was told car was at terminal 1.......wasted over an hour on shuttle bus to get to T1, to be told car wasn't there !!!!!! After insisting we weren't prepared to go back to T2 a vehicle miraculously appeared. We were then told it was a newer automatic version and would cost more......we refused and went to collect vehicle. Over 30 dents / scratches on vehicle and warning lights on dash as soon as we pulled away ( tyre pressure). Paid extra money for snow chains that when we went to use were damaged. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 2

BARCELONA, ES - Reviewed by ANTHONY - 15 January 2023

" All went very smoothly. The multi-level car park at Barcelona is tight for getting in and out in an unfamiliar car, but very conveniently located. "

" Both Jorge at pick up and Monica at return were very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANNA - 07 January 2023

" I count on Auto Europe to protect me against these types of problems with car hire firms. I would like to know if you will continue representing them. "

" On dropping off the car, and having filled it at a petrol station 3kms away, I was asked for the receipt and told that without the receipt there would be a minimum 45 Euro charge. The petrol indicator was on full. At least the person advised me to return to a petrol station and put in even 2 Euros to avoid the 45 Euro penalty. This exercise took an hour as being unfamiliar with the area we circled three times in an attempt to find the station recommended then finally got back on the freeway and travelled a further 12km in total. The person told me she had informed me of this when I collected the car, and it was noted by hand on the last sheet of the documents given to me. I recall her saying it had to be within a 10km radius but not that I needed the receipt. In any case, this is the first time I've had to do this, and I hire cars often, and it is not what one needs before taking what was a long-haul flight. When I returned with the receipt, the same message was being given to other people who were equally as surprised as I had been. This is unacceptable. People are hostages because they have flights to take. Also, any scratch on the car larger than one cm is considered damage with costs. Fortunately, I didn't have to deal with that. However, in other agencies that use Auto Europe, it has always been 2cm. I will not be using Firefly again and would like to know if Auto Europe will continue working with them. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by RON - 05 January 2023

" Pre booked car was unavailable and because of our time constraints we were forced to accept a totally inappropriate vehicle. You are understaffed and it takes far too long to to be served. "

" Pre booked car was unavailable and because of our time constraints we were forced to accept a totally inappropriate vehicle. You are understaffed and it takes far too long to to be served. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by OFER - 25 December 2022

" How to Europe is always my preferred website is it gives you the chance to rent a car with full insurance from the company itself and not the cover insurance therefore I always recommend to rent only via auto Europe "

" It was a nice experience, would be more than happy to work with them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MATTHEW - 30 November 2022

" Autoeurope is one of the only companies that truly includes all what they say they do, easy to use service and gives the best price "

" I have rented with Niza through Autoeurope before and once again they were amazing, got a free upgrade in vehicle too for being a returning customer, counter staff were lovely and spoke english, drop off was quick and the driver of the shuttle was very prompt and helped with bags "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by SHAHRYAR - 28 November 2022

" No comment "

" No comment "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by DONALD - 05 November 2022

" As above a 2 hour wait - standing in line to pick up a car is absolutely unacceptable. I was tired and frustrated at Hertz customer service. "

" Almost 2 hours in queue at Hertz desk. Only one staff member. Not acceptable. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROBERT - 29 October 2022

" Make sure you direct your customers to the correct place!! "

" My paperwork told me to pick car up from terminal 1, We arrived in Terminal 2 and had to walk a long way dragging cases to get a shuttle bus to Terminal 1. When we arrived the lady at the desk informed us we should have picked up in Terminal 2! I showed her my paperwork. She did sort a car for us at Terminal 1 but it caused a lot of unnecessary stress and time wasted! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 28 October 2022

" Interrent were excellent and a competitive price. Pick up and drop off at Barcelona Airport we're very straightforward, with an easy to access petrol station around 5K from the airport! "

" The service with Interrent was excellent- have opted for key n go, it was very simple with no concerns about additional costs on returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NATAN - 24 October 2022

" Auto europe are good as always "

" Finding europcar desk in barcelona station was a nightmare and finally getting there with a big havy lougage was very chalenging. Very bad access. Except for that everything else went smooth. The car was very good, we had to fill some air in one of the tyres though "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANTHONY - 07 October 2022

" Like centauro very much "

" Didn't feel they would trick me in any way "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by ANITA - 07 October 2022

" Great "

" Great "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by GERARD - 07 October 2022

" Always happy with Auto Europe "

" First car we were offered was in such poor condition that the attendant admitted it should not have been rented to us. He then found a replacement, and said he would send the new rental contract to us by email, but all we received was a second rental contract pertaining to the first car. The attendant was also very dismissive when we disputed some extra charges that were added without out permission. The rental contract issue caused some confusion when we returned the car, but fortunately the attendant at the return desk was supportive. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by STEPHEN - 20 September 2022

" Very Happy with AutoEurope for booking car hire in Spain, however, some of the car hire companies do not have enough staff to deal with customers on arrival, e.g. Goldcar/Interrent/FireFly. "

" A long wait to collect the vehicle, over 40 minutes beacuse there was only 1 member of staff at the Goldcar/Interrent counter. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by IAN - 17 September 2022

" Dreadful. Pure and simple. "

" I paid for fully damage waiver before travel and had to pay another 147 euros on arrival at Barcelona. Totally, ripped off! Also, I booked through you because it stipulated airport pickup. Directions to shuttle bus were useless. I will never use again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by PETER DAVID - 13 September 2022

" We have rented cars for many years through Auto Europe and have never had a bad experience before. This latest rental with Hertz has taught us never to hire a car with them again but to choose an alternative Company through Auto Europe. "

" See following e-mail we sent to Hertz Sunday 11 Sep as they have charged us for damage which was previously made on the car showing clearly in their photos sent to us in their vehicle condition report: "Dear Sirs, I refer to the above rental agreement 971744126 and attached documents. On collection of car reg 5735 LYN at Barcelona Airport we were told to go to the Hertz car park and collect the car after being told to take any photos of damage that we could see,which we did. Later that day AFTER reaching our destination we received an e-mail (attached) showing damage to the car. I have expanded two of the photos which clearly show the damage that Hertz are now claiming that we caused !!!! In addition the car battery went flat on Friday and we had to call Hertz rescue to fix , If there is any damage to the bonnet of the car, this must have been caused by the car mechanic trying to open/close the bonnet. I might add that before you rent out another LYNK & Co car you advise your customer that they need to watch a video to see how to operate the car !!!!!!! Rather than charge us for damage that we clearly did not cause we should receive compensation for losing the use of the car for one day. I hope after reading this e-mail and the attachments you will issue us with a full credit for the "so called" damage that we DID NOT do and was on the car when collected." We have not yet received a response from Hertz. Not an enjoyable experience at all. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by ROBERT - 24 August 2022

" Older car beat up but that is fine provided such pre-existing damage is not stuck on me. "

" Needed to swap car at inception as not road worthy but done swiftly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by LUIS - 23 August 2022

" No issues "

" The car type was very misleading. I selected the SUV category and instead got what was essentially a compact car, which they call an SUV, but it was absolutely no higher than my current estate BMW. Felt ripped off basically. The car was just awful and lightweight and absolutely not what you expect when selecting the SUV category, which was the 4th/5th in price category, so not the cheapest by far. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHRISTOPHER - 23 August 2022

" All good. I use Auto Europe most of the time. "

" If you fly into T1 Barcelona, the Firefly cabin is probably easy to find. I don't think the instructions on the voucher are accurate if you are coming from T2, as we did. The main problem was the length of the queues - especially when you are made to wait outside in the heat. The staff were friendly enough when we picked up the car and we only had to wait about half an hour to be seen. It was far worse returning the car, surprisingly. There was a much longer queue. I thought I should be able to drop off the key easily enough - but the staff were very rude and dismissive because I hadn't taken their insurance (I travel a lot and have an annual policy). I was made to wait 45 minutes in the sun - before someone could come out and check the car. I'd allowed a couple of hours to get through security etc, but I hadn't allowed 45 minutes to check the car in. It made the return trip more stressful than it should have been. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by PAUL - 17 August 2022

" I said "Not at all likely" to recommend AutoEurope for one reason only. I booked this car 10 months previously and got a good price. I gave the flight number when I booked. The whole world has had a tough time what with Pandemic and price rises. The airline changed our flight by two hours, twice. I called AutoEurope to tell them this - I shouldn't have needed to as they had my flight number and so did interrent. I spoke to someone called Ricardo I believe or something like that. He was awful. Wanting me to cancel and pay a very much higher rate, trying to fill me with fear "your flight time has changed by 2 hours so the car may not be there for you" etc etc. Have some humanity! I didn't change the flight. The car hire companies ask for your flight number for a reason, surely, so they can make sure the car is ready when your flight comes in. I would have had to pay almost double. Luckily I just put the phone down and trusted that we would still get the car and we did. Could you imagine Ricardo treating a member of his own family like that if they had booked a car linked to a flight and the flight changed by 2 hours (out of their control). Hire period was the same (2 hours shorter in fact), Have some humanity AutoEurope please. We're all in this together. "

" All was good and very efficient. The only negative was the man when I dropped off the car. I parked next to a sign which said "Return of car". He came out of the office and said not to park there I need to park further up. I said "I have parked right next to your sign that says Return of Car". He didn't say anything but picked up the sign and walked 60-70 yards further up with it. So after the silent treatment, he then was very monsyllabic with me. He was on his phone the whole time. I asked for a receipt to confirm I had given back the car. "Email" was his monosyllabic reply. I speak Spanish so I said to him in Spanish that I was disappointed in his lack of courtesy and brusque, offhand manner. Silent treatment again. Not my fault that they put the sign for return the car in the wrong place, but he made me feel that it was. I had had to get back in the car and re-park it again, so you'd think he could have been nicer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by OVIDIU - 03 August 2022

" pick up instructions are nowhere near accurate "

" - "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BARCELONA, ES - Reviewed by MARTIN - 02 August 2022

" I feel let down by AE in this instance as there are so many bad reviews of this company and still they are promoted on your website. I feel you should have a duty of care to only work with reputable companies - that's what has kept me coming back in the past but I will be reconsidering my car hire arrangements in the future "

" Buyer beware! The tactics of the counter staff were underhand to say the least. They claimed that the car was completely uninsured without breakdown cover unless I take out their insurance (€200). I heard the same story being told to 2 other people at the counter. I did not have the full AE insurance details and mobile signal at the counter was awful so I could not verify what I had bought. After considerable arguing with the staff I paid up an extra €200 for their insurance. I later researched their terms and the car does of course come with standard insurance and limited breakdown cover. Then when I arrived in the carpark, the car was filthy and the interior smelt like an old gym bag. The exterior bodywork was considerably damaged, When I complained the staff said 'thats the best we can do, take it or leave it'. This was not the low milage, clean car experience I have received from my numerous Auto Europe bookings. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by THOMAS - 02 August 2022

" Good service "

" Staff not as helpful/engaged as other car rental desks I have used. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAUL - 31 July 2022

" Excellent. No issue, efficient booking and car collection "

" Fast, Key n Go worked perfectly. Free car upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANDREW - 21 July 2022

" As above "

" Pick up office in different terminal from landing and not east to find. Would have been helpful for staff to orientate driver to car which was unfamiliar. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by STEPHEN - 21 July 2022

" I have used AutoEurope many times and they are very helpfuly and good value. "

" The Goldcar/Interrent respresentative (Mariajose) was very helpful and understood our requirements re. blocking the deposit and not debiting it from our credit card. Overall the experience of the car hire was very good, the only slightly bad thing is that car rental prices are very expensive in 2022. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by CHARLES - 16 July 2022

" Theives in my view "

" Bunch of theives in my view. I refilled the fuel and I showed them receipts to proove it but I think they doctored the fuel gauge to show that the tank is not full "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by JONATHAN - 01 July 2022

" Auto Europe very good - problem here lay with lack of staff at Budget office. "

" I waited for almost 2 hours in the Budget office to collect my vehicle. There was a queue of around 10 people and only one person working behind the counter. The man behind the counter was very efficient and polite but he clearly needed more colleagues to enable the operation to run more efficiently. Several people in the queue chose to abandon their bookings a book cars with other operators. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GRAHAM - 29 June 2022

" Very happy, thanks "

" Very happy, thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ELEANOR - 18 June 2022

" See above "

" The woman serving us was brash and aggressive. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by MARK - 13 June 2022

" Aa above.. "

" Arrived 2 hours late due to flight delay. I felt the counter staff made a drama by saying the car we had originally booked "was gone" I had separate full insurance but Hertz managed to get another £161 out of me for "full cover" Disappointed by that move but maybe next time I'll be more insistent that my separate cover is adequate. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JUAN - 09 June 2022

" Very good service "

" Very good service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 09 June 2022

" Drop off was a nightmare "

" Very hard to find their position. Sat nav does not take you to the right place. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROY - 26 May 2022

" avis are misleading people when they do not explain the capability of their electric cars before making the booking "

" upon arrival at terminal 2 barcelona at 21.15 we learned car hire office closed with a note saying go to terminal 1 at terminal 1 we were told that the car being booked was electric with a total range of 110km between charges. we were planning to go to grand prix with field parking no charging points this then made this car unacceptable upgrade then cost 140euros we would have chosen another supplier if we had know this then when returning we were delayed and upon several attempts online and telephone told we had to rehire for another day at a cost of 350euros "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STEPHEN - 21 May 2022

" Have used Auto Europe before and many occasions and they are generally good but more recently I have been having problems with the suppliers that they are using in charging Airport Taxes and they are actually included and charging for deposits rather than "blocking" the deposit on the Credit Card as it states on their T&C's. "

" Very poor service as they didn't Block the deposit on my Credit Card as they made a charge of my Credit Card and when returning the vehicle they credited the deposit back which resulted in Foreign Exchange Charges. Very unhappy in the manner that the follow up queries are being dealt with. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by ANTHONY - 12 May 2022

" Everything was straight forward "

" All went well. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by DAVID - 05 May 2022

" Ok but Niza cars were very good "

" Smooth pick up and hassle free drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAVLOS - 20 April 2022

" Booking experience was seemless via Auto Europe, but would have expected some additional checks to ensure that experiences such as ours do not occur. The other companies told us that Enterprise tends to overbook and that was likely the reason why they found an excuse not to give us a car. "

" Enterprise refused to give us a vehicle and canceled the booking, on the basis of showing them a UK driving license (which legally is still recognised as valid by the EU). They claimed they needed two driving licenses (which is not feasible as i had exchanged the Greek one for a UK) and that the passport and the driving license needs to be from the same country. They would not accept that despite Brexit, UK driving licenses are still valid and claimed that under their terms and conditions, UK driving licences are considered "international". This left us stranded at the airport, with two young children, a pushchair and buggage, looking for another car. Worth noting that all other companies accepted the driving license as expected, but we ended up having to pay double the price. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by MARIA - 18 April 2022

" I have been using Autoeurope for many years, and will be using them again & again and this says it all "

" based on previous experience with other car providers, i confirm all went smoothly this time with Firefly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by HAROLD - 29 March 2022