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BARCELONA CAR HIRE REVIEWS
Car hire reviews in Barcelona
One of the most popular cities to visit in Spain, Barcelona was catapulted to fame during its 1992 Summer Olympics. Spain’s second largest city, its rich culture and history can be seen around every corner. From Gaudi, to the Picasso Museum and mouth-watering seafood restaurants, Barcelona has it all and much more. Visitors normally arrive at Barcelona El Prat Airport, and naturally choose to hire a car for their onward journey. However, Barcelona Sants Train Station shouldn’t be overlooked, as it offers easy access to the city centre and often a cheaper hiring alternative.
Auto Europe, through its trusted partners offers car hire across Spain and in Barcelona. With multiple locations, you’re never too far from one of our partners branches. Along with great car hire quotations, we also hire out luxury cars, motorhomes and provide a transfer service. Our previous customers have provided car hire reviews in Barcelona so that you can feel secure in booking your next car hire with us. Should you encounter any issues during or after your rental, then our award winning customer service team is available to help. To place a reservation, contact one of our agents today.
AUTO EUROPE BARCELONA, SPAIN Car Rental Reviews
Average Rating for Auto Europe Barcelona:
BARCELONA, ES - Reviewed by ZEESHAN - 13 March 2022
" Some more details needed such as location of drop off Or pickup as it wasn't the right place to pickup. "
" Great service "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOHANNES - 13 March 2022
" Leave more time for drop-off "
" Had to wait 20 minutes at drop-off which caused severely rushed check-in and run to boarding! "
Overall Value: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by WILLIAM - 27 November 2021
" All good - Thank you "
" All good - "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by ANNA - 04 November 2021
" A good experience, I'll book my hire car using this auto europe the next time I travel. "
" The staff at Barcelona airport were fantastic. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PHILIP - 22 October 2021
" Its worth paying a little more to get peace of mind and fantastic service. "
" Superb service, and so helpful when we parked the car in the wrong car park, but were in a rush to get our plane. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by GHEORGHE - 08 October 2021
" Booking was easy, staff was friendly and helpful, insurance offered by Auto Europe at reasonable price, fast pick up and drop off, the car was really nice. "
" Friendly staff, good communication, easy pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALEJANDRO - 20 September 2021
" it was a easy and great experience, waiting though for Niza car for return the money the have blocked in my bank account. they told me though it will take 4-5 days. "
" everything run smoothly from beggining to end. nothing to complain about. on an improvement note, waiting time for the shuttle bus could be shorter, since we were not in a rush, there have been no problem. but Niza car should advertise to account for 25-30 min transport time, and not 10-15 min. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOHN - 04 July 2021
" No problem "
" Easy. No problem. Exiting the Car park was absolutely awful. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by COLIN - 19 October 2020
" Very satisfied overall "
" Excellent car at a very good price. Staff were friendly and helpful and, unlike some companies, didn't push additional insurance! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DECLAN - 10 August 2020
" Auto Europe is outstanding! The call centre staff (the team in Portugal) are amazing! Friendly, customer-focused, knowledgeable and caring. I will continue to use Auto Europe. It is an honest company (no hidden charges, no tricks) "
" The agents who handled my car pick up (two ladies, one from Ecuador and one from Romania) were very friendly, helpful and efficient. Amazingly so, given the stress that they must be working under these days. My only issue is that my car was scratched. This was marked on my contract but it wasn't explained to me at the time. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by TONY - 31 July 2020
" Very good "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SEBASTIAN - 29 January 2020
" Autoeurope is awesome though :) "
" Like with most rental companies, the process is from the 1900, slow and painstaking with paperwork. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OLIVIER - 13 January 2020
" Good rental experience "
" Barcelona airport Ze Interrent booth was closed but query was handled by Gold car. No problem. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANTHONY - 12 January 2020
" Excellent "
" Excellent staff; friendly, courteous and professional. We had to cut short our visit due to the illness of one of our party. The staff response was positive and supportive- especially as we had driven to the wrong terminal at El Prat. We were chauffeured over from T1 to T2 and we were hugely impressed. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by ADAM - 11 January 2020
" Very easy to search for cars, would use again "
" Gave us a very good car, better than we paid for, it drive very well and the avid staff were great. Drop off and pick up of the car was very easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by CHRISTOPHER - 05 December 2019
" Very good. "
" Fantastic. Great staff. Great car. Smooth operation. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OLUSINA - 21 November 2019
" Great site "
" Great Service,excellent custom "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 05 November 2019
" Excellent "
" Excellent Car. Took a little time to collect and find the garage Underground to collect the car. Overall satisfied with the rental. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TOMASZ - 05 November 2019
" Good choice. "
" everything tonę smoothly. Staff were polite. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TOM - 03 November 2019
" Would highly recommend. We didn't get the Nissan Juke we initially requested but they made us choose similar SUV car. So no issues with that. "
" Smooth and straight forward experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by M - 31 October 2019
" I was dealt with very quickly and efficiently by the Alamo staff at Barcelona airport. "
" Alamo staff at Barcelona airport very polite and helpful, would highly recommend. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALAN - 18 October 2019
" No problems with reservation "
" Hassle free and value for money - only issue was wait at desk in terminal "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DANIEL - 13 October 2019
" Quick, easy and well priced. "
" Quick, easy and well priced. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by TIMEA - 11 October 2019
" Very good. "
" It was very good. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROBERT - 07 October 2019
" The process was really simple. Everything was explained on the website and payment etc all went smoothly. "
" I'd never rented a car in mainland Europe before and didn't know what to expect, but I was completely satisfied by the ease and simplicity. Staff were very friendly and made the process stress free "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VASILIJS - 05 October 2019
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OLUSINA - 03 October 2019
" Service was excellent "
" Good custom "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VICTORIA - 28 September 2019
" All good "
" All very efficient and pretty quick process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHARLES - 25 September 2019
" No pressure to purchase their insurance as I had already taken on out "
" The young man was very helpful, although he persuaded me to go for an upgrade at 6 Euros a day "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OLUSINA - 19 September 2019
" Good custom "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHRISTIAN - 18 September 2019
" Great customer service "
" Friendly staff! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PAOLO - 13 September 2019
" I always book the car in advance as soon I book the flights tickets although this time our plans had an unprecedented change, and the car was booked last minute with an extraordinary competitive price, thank you very much "
" Honestly, one of the best experience ever, next year we will book again. The only problem is the airport, the return sign are not very clear, although there was so much rainfall, was scary driving "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARCOS - 10 September 2019
" Easy and clear. Simple and quick. "
" Smooth and rapid "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHRISTOPHER - 03 September 2019
" Bit of a wait picking up car but quick and easy drop iff "
" Helpful friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OLUSINA - 29 August 2019
" Value for money "
" Good custom "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GARY - 27 August 2019
" Friendly staff car available on time for pick up "
" Friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by SHAZAD - 17 August 2019
" Quick easy and convenient . "
" Quick and easy - perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LINDA - 16 August 2019
" Overall a great experience. No issues or complaints "
" Friendly staff at airport, quick service, car immidiatwly available and in great condition "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by PAUL - 12 August 2019
" Great service and very easy to use! "
" Excellent service - hassle free! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OWEN - 01 August 2019
" All good "
" Man who rented car was very helpful to make sure we got what we needed "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 29 July 2019
" very good value for money "
" staff friendly and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by IAN - 29 July 2019
" Always use auto europe and pretty much always get good service "
" Overall very good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by MICHAEL - 22 July 2019
" easy to book and compare options "
" Up until car was returned perfect. Felt lied to when returning, car checked in okay, then later receive email saying I owe money for fuel (car was full) "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by ROMNEY - 04 July 2019
" Easy web booking and an excellent price. "
" A brand new car in perfect condition - loved the fiat 500x. Really easy transaction and return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BRUCE - 01 July 2019
" Excellent all around "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SENAD - 28 June 2019
" Excelence "
" Excelence "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DUNCAN - 24 June 2019
" Very satisfied "
" The drop off point in the rental car park and where to park in the car return car park were difficult to find. But service good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOHNNY PAUL - 22 June 2019
" Good to have the option of registering details prior to pickup to speed up the process of car collection. Staff friendly and professional at Barcelona Airport, would use again. "
" I was impressed with the service as first time we have used autoeurope. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MOHAMED - 11 June 2019
" Very good experience overall. Friendly and fast customer service. new car. They gave me a choice of cars to choose from. No wait at the counter. No wait returning the car. Deposit released straight away. "
" ZE INTERRENT was the only empty counter in the whole line of other car rental agencies. From the moment I said hello to the moment I was handed the car key was no more than 3 minutes. I took a 0EUR Excess full insurance so they did not look to upsale anything to me. I was very satisfied with the service and the car was almost brand new (5,000 kms or so). "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 08 June 2019
" Very good "
" Although the.car could have been nicer, everything else was very good "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by STEPHEN - 17 May 2019
" Excellent service from Auto Europe, everything worked out really well, thank you "
" Overall very good, car collection was quite a walk from the Counter/desk "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by MATTHEW - 16 May 2019
" Great service "
" Great service and ended being provided a better car than expected "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 16 May 2019
" 15/05/2019..Smooth experience, car scratched all over, but done the job.. Drop off could have been a bit quicker though.. Just to add, Auto Europe and OK rentals, left me completely satisfied. £40 for 4days including extra damage insurance.... Can't be bad....... "
" Smooth transaction, very helpful staff, even when I had to return early, as I had to get back to UK... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by GAVIN - 05 May 2019
" Efficient as usual although no changes were able to be done to collection time with out cancelling booking which was a shame "
" Initially they offered an upgraded car but we wanted the mini convertible for our wedding and they provided it 10 minutes later (it was the one booked). Staff very friendly and helpful. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JUAN FRANCISCO - 13 April 2019
" Perfect "
" excellent service, comfortable and fast. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JULIAN - 15 March 2019
" Very happy with th service. The thrifty employee was brilliant "
" Everything went perfectly. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BRIAN - 27 January 2019
" On line process and choice very good. "
" Damage not recorded on collection forms. Fuel tank 3/4 full only. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by ANDREW - 23 January 2019
" Seems Autoeurope are the only broker to fully document all charges which makes deciding on a car much easier. "
" Car pick up took an hour!! Agent at counter seemed to lose interest after I declined and upgrade (which he wanted to charge me for) only to tell me the car type I booked was unavailable and then gave me a free upgrade!! This happens a lot and is just plain irritating. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GEORGE - 30 November 2018
" Auto Europe is good but I do not trust Goldcar or Inter-Rent. "
" The booking I made with Auto Europe was one with zero excess yet the woman at the desk said that Auto Europe had got it wrong and tried to charge me more than €40 to avoid being charged in the event of an accident. The deal was called Inter-Rent ZE (for zero excess) so I think that this was a scam. "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PETKO - 12 November 2018
" Very happy. Quick and not much money gets held from your credit card "
" The only thing I didn't like was that not all scratches and problems with the car were recorded so we had to do this additionally before we took it. Moreover they tried to peruse us to pay more for full cover when we already had it with autoeurope. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RAFAEL - 30 October 2018
" Staff was helpful and recommended a bigger car......... they were right as car that I had booked was very small "
" Good overall. Car had a light on dashboard, but was replaced for another one. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RICHARD - 16 October 2018
" Easy "
" Excellent service overall for a car rental company, just make sure you deal with them in a professional manner and they'll do the same for you. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by WILLIAM - 07 October 2018
" Very pleased with the efficiency of the staff. Would definitely recommend. "
" The staff at the pick up point were very good. Car was supplied within 10 minuets and the drop off was even quicker. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by DAVID - 04 October 2018
" Brilliant "
" Staff at all locations very helpful and pleasant "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by NIGEL - 19 September 2018
" very good, no problems. "
" very good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by MIKE - 17 September 2018
" No issues whatsoever "
" Easy and efficient service from Budget "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RUSSELL - 14 September 2018
" Autoeurope was the same as always, never had a problem with a booking. "
" Counter staff was quick, tried to sell a negligent/breakdown cover, that I didn't bother with. Car was zero excess and appear to be Europcar's high milers. Full of dinks and dents, which is why I presume it's a zero excess car. Didn't bother us though. Maintenance could be better, a side light and tail light were out. Return was also quick and efficient. As it was zero excess, he just checked we'd filled the car up. I'd use them again. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by CHRISTOPHER - 02 September 2018
" All good "
" Good experience - desk was quite busy on arrival and took about 45 mins to collect car however desk was fully manned and they use a fair ticketing system. Staff were friendly and did not try to sell additional products. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by GEORGI - 28 August 2018
" Very happy with the with our choice. "
" The staff was very friendly and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VICTORIA - 28 August 2018
" A good experience. "
" Change of vehicle mid hire was easy and smooth, at Alicante aiport. Also the call I made to upgrade was handled very well. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 28 August 2018
" Very efficient "
" Was fast and efficient. Not car I ordered but was pretty good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by VLADIMIRS - 21 August 2018
" I have only positive things to say about my experience. Recommend. "
" The staff at the counter was really friendly and helpful. The car was much better then I expected. I will definitely recommend Dollar in Barcelona. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by YOHANN - 18 August 2018
" All positive . "
" No problem at all .even give us a bigger car for the same price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by ANGEL - 15 August 2018
" Super "
" Simple and fast "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 12 August 2018
" All worked smoothly.. "
" Very rapid drop off Was a bit slow at counter for pickup. Car was excellent.. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VITO - 06 August 2018
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEVEN - 02 August 2018
" Good "
" Good experience Friendly helpful staff at collection and drop off Good, reliable vehicle "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by GAVIN - 29 July 2018
" Easy, never had any issue "
" friendly quick service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 22 July 2018
" Auto Europe are the booking agent i use and have found them to offer good value and efficiency "
" Car was smaller than I had booked Fiat 500 instead of a Micra, tried to claim that I had kerbed one of the wheels, when I pointed out it was obviously old damaged suddenly agreed and dropped the claim "
Overall Value: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by RITCHIE - 18 July 2018
" Quick and efficient "
" Very quick service, newish car and quick drop off. No hidden charges "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by CONOR - 15 July 2018
" Easy and good value "
" Easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by WEI CHEN - 10 July 2018
" Competitive prices and nice car conditions "
" Nice as usual "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SIMON - 02 July 2018
" Good company and on occasion has been very efficiant at fixing problems. "
" Our plane was very late. They stayed open for latecomers (we were there at 01.15 am). Impressed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 23 June 2018
" Good service and good value from Auto Europe. Will use again. Thanks "
" Generally good service, had to wait 10 minutes for the vehicle to be checked in on the return, but all fine. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RICHARD - 15 May 2018
" Very helpful. "
" Very smooth and efficient. Make sure you photogragh any damage to the car before driving out. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 12 May 2018
" Patience is essential "
" Be prepared ,with all your documents and requirements and you will receive great friendly service at a great price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by ROY - 02 July 2015
" I hired 3 cars thru' you for myself & 2 sons, one who arrived later from East Midlands. The booking process & follow up was very professional "
" The 3 of us were impressed by the service from Centauro & would certainly use them again "
BARCELONA, ES - Reviewed by JOSEPH - 11 June 2015
" I rented car at a rate of £108.39 but I still do not know what the euro charge rate is to me. "
" Very satisfied with car however I topped up the tank twice yet the fuel gauge registered only 75% full. I was told when returning the car that this is an issue with the Citroen Picasso even though this was a new car with only 17km on clock. This was a concern to us when returning car as we thought there would be an issue with refuelling charge. This was handled well by the agent on duty however and the issue was noted on our receipt. "
BARCELONA, ES - Reviewed by PAUL - 06 June 2015
" Usual excellent service from Auto Europe "
" Rather unfriendly staff. Car poorly presented on collection-dirty inside and out, no water in windscreen washer reservoir and pressure to purchase additional insurance even though we were adequately covered. "
BARCELONA, ES - Reviewed by MARTIN - 04 June 2015
" Good service and the best prices "
" One of the better hire companies that I've dealt with "
BARCELONA, ES - Reviewed by MICHAEL - 25 May 2015
" Would certainly use again "
" Lovely car - hassle free handover and return - thank you "
BARCELONA, ES - Reviewed by RODNEY - 15 May 2015
" staff very friendly and helpful "
" very good service "
BARCELONA, ES - Reviewed by ALEXANDER - 20 April 2015
" Failed to warn that car rental 'Centauro' is not actually situated at the airport. "
" The information about the position of the Centauro is misleading. Failed to warn that car rental 'Centauro' is not actually situated at the airport. (near the airport - yes, but not at the airport). To establish actual collection of the cars from the actual airport car park. (not all people have time to drop off the car outside airport - I find it time consuming and awkward) But, they offer good service and the value for money despite unfavourable position of the business. "
BARCELONA, ES - Reviewed by PAUL - 22 February 2015
" Excellent service and all in place as expected. "
" Very good service , very helpful , no pushy staff whom were very courteous and professional. "
BARCELONA, ES - Reviewed by MALCOLM - 21 February 2015
" Excellent price and service. I would definitely use again "
" They were waiting for me when i landed and I was in the car in less than 10 mins from landing at Barcelona "
BARCELONA, ES - Reviewed by DAVID - 20 February 2015
" Easy and clear booking system. Excellent value for money. "
" Efficient service at Barcelona. Car in good condition. "
BARCELONA, ES - Reviewed by PAWEL - 08 January 2015
" nice, cheap during christmas period, and easy "
" cheap and quick "
BARCELONA, ES - Reviewed by ANDREW - 19 November 2014
" good "
" good and efficient "
BARCELONA, ES - Reviewed by JOHN - 05 November 2014
" i was concerned after i had paid for car hire,about negative reviews regarding Firefly but after a number of emails to you about my rental you reassurance regarding this company,were correct, everything was great with the company and the car, so i look forward to future car hire with you, thank you "
" everything was fine "
BARCELONA, ES - Reviewed by JOHN - 19 October 2014
" when collecting car found attendant very helpful and organised everything in a very timely manner. Set up sat nag for us to ensure our onward journey was very straight forward. "
" whole experience highly satisfactory - definitely would use hire company again "
BARCELONA, ES - Reviewed by DAVID - 16 September 2014
" Very quick and easy to use and have great tips in how to handle the booking when you pick-up and drop off your car. "
" Staff were not that helpful.....more interested in each other than the customer. Although the car was good and everything worked well, it was not clear on returning the car that you have to go back to the office to get your final amount worked out. If we hadn't shown the receipts for the replaced petrol it appeared that we would have been charged for a full tank as well as what we had added on returning the car! "
BARCELONA, ES - Reviewed by JOHN - 18 August 2014
" V much like the way you can choose preferred hire company before making payment "
" All around excellent service from Atesa "
BARCELONA, ES - Reviewed by STAVROS - 17 August 2014
" The booking process was very easy. "
" They gave us a Peugeot 208 which was very good. Waiting time to get the car was minimal. It would be useful to provide a map with were the Atesa office is in the Sants train station as it is not where google maps says it is and took us 20 minutes to find it. They didn't try to sell us additional insurance than the one provided by auto europe and only got 150 euros deposit from our credit card instead of the full amount mentioned online which was really good! I definitely recommend it to anyone who is interested to rent a car! "
BARCELONA, ES - Reviewed by RIAZ - 29 July 2014
" good no fuss service "
" good car cheap price and professional service. "
BARCELONA, ES - Reviewed by CLAES - 23 June 2014
" only thing that would have been better is if we got the exact car promised. "
" my deposit is a bit slow to come back but over all a great company with an excellent staff member helping us "
BARCELONA, ES - Reviewed by PETER - 02 April 2014
" Very good value for money. "
" Car collection at Barcelona airport slow because only one desk manned, "
BARCELONA, ES - Reviewed by MARK - 07 March 2014
" AS with all hire firms the car insurance cover ,should be more clear ,not just an add on shock when signing for a rental vehicle "
" car done it job but ive never sean so many bumps scrape scatches dent marks on one car "
BARCELONA, ES - Reviewed by JONATHAN - 04 March 2014
" links on a well designed webpage made the hire of my vehicle very easy and straight forward "
" Obtaining the car from Firefly was a little drawn out but the service - especially as we had to exchange the car - was very good. "
BARCELONA, ES - Reviewed by PAUL - 26 February 2014
" Found the whole process extremely straightforward and stress free. Rental company in Spain were very efficient and all arrangements were spot on. "
" Very friendly, helpful and absolutely no hard sell with regards to potential extras. Location was extremely convenient for collection/ drop off. Impressed. "
BARCELONA, ES - Reviewed by SOKHDEV SINGH - 07 January 2014
" Helpful staff "
" Excellent service and very helpful.well done, "
BARCELONA, ES - Reviewed by PEARL - 02 January 2014
" Very pleased with the car however I only required half a tank of fuel so would have liked to have seen this carried over to my next hire by means of some sort of discount for returning with so much fuel "
" Firefly staff were very polite but some customers had not read the terms and conditions and made the wait for pick up longer than necessary. For regular customers already on the database could there be a fast pick up counter ? "
BARCELONA, ES - Reviewed by ISIDRE - 07 December 2013
" Perfect and seamless booking service. 10/10 "
" Quick pickup, very convenient location at Barcelona airport, friendly staff. Drop-off was equally quick and identical to the service I am used to with high end car rental companies such as Hertz and Avis. 10/10 "
BARCELONA, ES - Reviewed by NAOMI - 06 December 2013
" Very good and easy booking. Would recommend "
" Having booked through travel supermarket I wasn't expecting such a great service as my choice was the cheapest. I was greatly surprised. The firefly office was located right outside the terminal building (no bus or transfer to a garage to pick up the hire car) Definitely my first choice next time. "
BARCELONA, ES - Reviewed by ROBERT - 25 November 2013
" we booked a opel astra or similar, so were very pleased when we were given a renault megane. I have the same here in England. So hope we get the same next time we come. Had a bit of trouble finding the office but did so.thank you, staff were helpful "
" when walking through to building B it would be helpful if it had a sign to say FIREFLY office outside "
BARCELONA, ES - Reviewed by ROGER - 12 November 2013
" I have mnever had any problems with AutoEurope, the only slight downside is that you do need to read the paperwork before landing in your destination airport to establish which hire company is being used this time, and in which terminal "
" The car was there and was fine. I got the impression that Firefly is the budget version of Hertz, for my short trip all I wanted really. "
BARCELONA, ES - Reviewed by MARK - 15 August 2013
" Easy to use and no hassles with booking. Only 1 gripe would be that I couldn't find where we were to meet to get the car on arrival. That was easily solved with a phone call toi Centauro on landing. "
" Very helpful and friendly crew. Will book with them when we go back next year. "
BARCELONA, ES - Reviewed by STEVE - 08 August 2013
" excellent service "
" friendly staff "
BARCELONA, ES - Reviewed by MARK - 04 August 2013
" Easy to deal with and found a cheap option- not sure you should be dealing with Firefly "
" The first car I was given was given had holes in the front nearside tyre where it appeared to have been be run whilst deflated. These went to the inside core and one was big enough to put my fingers through. These were very obvious and it was very dangerous given that I was about to undertake motorway driving with my family in the car. The other front tyre was also barely legal. I refused to accept it and was given a second car. The cars were generally tatty and the staff didn't appear to care, being more concerned with selling additional insurance. I got the impression that had I not taken this additional option, things would be very difficult on return. If you use them factor in the cost of the additional insurance and check the car! "
BARCELONA, ES - Reviewed by TIM - 20 July 2013
" At Barcelona we were looking for a car rental company called Advantage per the instructions, could not find one so asked at another car company's counter who sent us to Hertz who then sent us to Firefly who had all our details and our car. It would have been a lot simpler if the paperwork had made clear which counter we really needed to go to. "
" Once we were able to locate the correct counter (see above) all went smoothly. Vehicle was a bit tatty (bodywork scrapes and scratches) but otherwise it was fine and met our expectations. "
BARCELONA, ES - Reviewed by DANIEL - 10 July 2013
" Hello Madam/Sir, The following are the reasons for the poor rating: 1) the office in terminal 2 at barcelona airport was very warm, it seems that it was on porpose is to force the costumers to leave as soon as possible, and mybe not to check the papers as they should. 2) For personal insurance I was asked for 33 Euro's extra which is a pure theft. 3) The GPS which I rented for extremly high price to my opinion died on the way to Girona, instead of continue the jurney I just headed to the airport again and passed item #1 again. "
" beacause of the above "
BARCELONA, ES - Reviewed by MICHELLE - 20 June 2013
" Very helpful person in customer services, Debbie, answered my queries about refunding for fuel. Actually I think Gold car were refunding anyway but she was really lovely. "
" only thing is paying for a full tank BEFORE taking the car, we didn't use very much and at one point I was told this wouldn't be credited back. Fortunately it has been credited but I think this is a point worth making as it would be a very expensive hire if it wasn't! "
BARCELONA, ES - Reviewed by BETHANY - 18 June 2013
" Good car and very good price "
" Not easy to find - at the 'Firefly' desk which is no where in the details. Also can only pay by credit card, only happened to take mine by chance otherwise I would have only had cash as this wasn't in the details either. Staff weren't particularly helpful and we're a bit dismissive. Also not keen on the tank full policy. Having to pay 70 Euros for a tank of fuel which we only used half of! "
BARCELONA, ES - Reviewed by ANDREW - 02 June 2013
" Would have preferred the terms of rental to be clear at the time of booking (did not realise I was obliged to buy a full tank of fuel) "
" Charged for a full tank of fuel even though I only used half a tank. Felt pressured into buying insurance and conceded due to being tired and not wishing to argue any further. Car smelt strongly of cigarette smoke. "
BARCELONA, ES - Reviewed by DAVID - 24 May 2013
" Excellent phone back-up when I had questions about Barcelona carhire set-up. Could not have been more helpful and informative. "
" Seemed to be a lot of extras, and price of second driver was astronomical "
BARCELONA, ES - Reviewed by TOM - 13 March 2013
" Everything went smoothly. First time I have used you, I think. "
" Very happy with Goldcar, for both car, and service by staff at Barcelona Airport. "
BARCELONA, ES - Reviewed by MARK RICHARD - 08 January 2013
" Have used auto Europe for many years and will continue to do so. Always efficient on line and on telephone. Recommendations always to friends. You do have close competition with Argus hire though! "
" Both vehicles had bodywork damage the one more so than the other. However, customer service and cleanliness of vehicles was good. Got a little confusing at pick up as we had booked two cars, one for myself and one for Mr Julian Davies. I already have full insurance but we decided to take out additional insurance for the vehicle that Mr Davies was driving, and paid for fuel on both vehicles. The total cost was approx 334 euros which i paid for. When we returned cars the lady gave me my receipt for 314 euros which I mistook as my original payment. It appears they have charged me an additional 314 euros. Both cars were returned with half tanks of fuel. Please can you arrange reimbursement of my 314 euros. Many thanks "
BARCELONA, ES - Reviewed by DAVID - 07 January 2013
" The Car was excellent, clean and almost new. Unfortunately it took over one hour to collect it as the collection point was off of the airport and required a shuttle bus. This was not highlighted prior to booking the car. If it had been I would still used Auto Europe but would have gone for a more expensive option which was collected in the Airport. "
BARCELONA, ES - Reviewed by CARLOS - 06 January 2013
" some of the car hire companies you use are not that good! others are very professional and offer are very good service. "
" good price and very fast and efficient service. Picking hire car at airport terminal is always an advantage! "
BARCELONA, ES - Reviewed by ALFEE - 02 January 2013
" Should embedded Map of getting and returning car. "
" Return car very fast. And the car is a good and easy car. But enclosed the full insurance package as an option would be better. I was only told window, tire and back mirror were not covered even in advanced insurance on the hiring spot but needed expensive full insurance to cover. "
BARCELONA, ES - Reviewed by SAM - 01 January 2013
" Very simple and straight forward "
" Excellent service Simple pick up and drop off "
BARCELONA, ES - Reviewed by BARNEY - 28 December 2012
" Very satisfied with car rental. First class car and attention. "
BARCELONA, ES - Reviewed by JULIE - 26 June 2012
" Very satisfied with all aspects of the car hire from initial enquiry to handing car back at the end of the holiday "
" Easy to find desk in arrivals hall and car - exactly as booked - was available immediately "
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