AUTO EUROPE BERGERAC, FRANCE Car Rental Reviews

BERGERAC, FR - Reviewed by WILLIAM - 20 September 2025

" Excellent service and car "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CORMAC - 20 September 2025

" Fast and friendly collection despite it being busy. Car was great. Drop off was easy and again staff was friendly and efficient! "

" Fast and friendly collection despite it being busy. Car was great. Drop off was easy and again staff was friendly and efficient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DAVID - 20 September 2025

" easy to book a car and plenty of information "

" always good cars and helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PHILLIP - 12 September 2025

" Excellent "

" Excellent Service and value from both Auto Europe and Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 09 September 2025

" Very easy to use. "

" The only bit I didnt like was not receiving the pre-hire photos of the vehicle via email until a couple of hours after I picked it up. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by LIAM - 07 September 2025

" So happy overall but not happy with extra charges on arrival which was nearly the same cost of the hire. "

" So happy overall but not happy with extra charges on arrival which was nearly the same cost of the hire. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JILL - 06 September 2025

" It was all good from booking to picking up and returning "

" Friendly helpful and welcoming staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JUDITH - 30 August 2025

" Easy process and easy to contact the uk team before travel with any questions. "

" My hire car was upgraded to an automatic hybrid model. Perfect for me as it is what l drive at home. Made the whole experience so much easier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by KELVIN - 04 August 2025

" Easy to use website & very competitive prices "

" Easy to use at Bergerac Airport, staff friendly & efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MAUREEN - 30 July 2025

" The car was a Renault Clio with a push/ pull button brake. I had a lot of problems on day 1, with hill starting as no one bothered to tell me I needed to activate a button just below the brake to cure the problem. "

" I was offered an automatic car i did not feel able to drive. Therefore I had to wait for over 2 hours for a car that met the specifications I had booked! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by MARTIN - 21 July 2025

" Have used Auto Europe for several years and have always found them to be a reliable and effective agent. "

" Excellent counter staff service on arrival and departure. Car itself was showing " oil level" and "service overdue" on the dashboard. Both notices were disconcerting. Car itself gave no trouble during rental period. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by CHRISTOPHER - 17 July 2025

" It would just be an internet search for the best value "

" The car was quite battered. The windscreen washers didn't work. Warning lights regarding seatbelt tensioners and airbags kept coming on. I couldn't feed this back to the counter staff as they were closed at midday on the Saturday "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERGERAC, FR - Reviewed by PENELOPE - 11 July 2025

" Expensive, but a great process due to efficient staff members "

" great staff "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MARK - 09 July 2025

" We had to extend our hire due to a flight cancellation but one quick call and it got sorted "

" Car was excellent, pick up and drop off no problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ALEXANDER - 28 June 2025

" Good "

" Good service for my LAST ever European car hire drive. At 80yo I've had enough "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 24 June 2025

" Pick up could have been a little quicker; however, entire experience was overall very good. Thank you. "

" Great staff at Bergerac very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JEFFERY - 24 June 2025

" Competitive quote "

" Friendly and efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by ALAN - 24 June 2025

" Used Auto Europe many times and never had a problem. Good value "

" Smooth pick up and return process. Friendly and helpful staff Car in excellent condition. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PHILLIP - 23 June 2025

" I always recommend Auto Europe "

" Great vehicle...great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by REBECCA - 09 June 2025

" All good "

" All went smoothly. Just find prices very high in France "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 21 May 2025

" v "

" l "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MICHAEL - 03 May 2025

" A great car. Most importantly the members of staff at Bergerac Airport was outstanding. Very helpful and friendly. "

" A great car. Most importantly the members of staff at Bergerac Airport was outstanding. Very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by GILLIAN - 23 April 2025

" Excellent but wasn't told when u booked that Poitiers airport office is now closed or where to park the car at the Gare . "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by BERND - 19 March 2025

" Very happy. "

" Very helpful staff and efficient check-in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 10 March 2025

" Efficient service "

" Car had a lot of minor scratches and marks in the body "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by ALAN - 27 January 2025

" Nothing to add "

" Everything was good except requirement to leave fuel receipt which was superfluous and silly. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 12 October 2024

" Aaa "

" Aaa "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by MALCOLM - 04 October 2024

" No problems but I was very concerned after making the booking to discover that the office at the airport was due to close at 6.30pm which was very shortly after the flight was due to arrive. What would have happened if the flight had been delayed? Can this please be highlighted before making the booking. "

" Good car and service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JOHN - 27 September 2024

" Refer to item 3. "

" Overall very good.Car status had visual faults from previous renters but not affecting driving state. I found 3 items that I was not made aware of . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by PETER - 25 September 2024

" Excellent service and excellent value "

" Quick service, reliable car, no unexpected extra charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ANTHONY - 23 September 2024

" Booking easy, competitive "

" Little waiting time, efficient staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ANDREW - 17 September 2024

" Auto Europe Great as ever "

" Great car. Efficient service. Excess fee for different drop off could have been charged at either end rather than post rental Deposit help on credit card days after drop off which is a pain "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MARGARET - 16 September 2024

" I have frequently used Auto Europe whom I have always found to be helpful and efficient. I hope there is a successful outcome to my above problem. "

" Within minutes of picking up the car a warning light came on which the following morning I discovered indicated a problem with the tyres. I went immediately to a garage where they were checked they all needed air. I was not able to reset the warning light. Five days later 28 August I go for petrol where the person points out that the nearside front tyre is flat. A mesh repair was carried out following the removal of a piece of wood. I tried without success to contact the emergency number. On 31 August the warning light came on again. I drove one hour directly to Bergerac airport not stopping to fill the car and after some difficulty the car was exchanged. I have now received an invoice from Hertz for £235.18. I spoke to one of your very helpful people about this on 13 September and the matter is being taken up with Hertz. I firmly believe that the tyre was faulty with a slow puncture before I took delivery and none of the tyres had sufficient air. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGERAC, FR - Reviewed by PETER - 15 September 2024

" Excellent "

" Staff excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JACQUELINE - 14 September 2024

" Very quick and easy at Bergerac airport, no issues. Would use again "

" Micheal was fantastic "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JENNIFER - 11 September 2024

" Very happy customer, all worked well at a reasonable price "

" Booking was very easy and the enterprise staff were very friendly and helpful. Collecting the car and returning it very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 10 September 2024

" never again! "

" long ques at three seperate locacations at the airport very dirty car "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PETER - 09 September 2024

" Na "

" They tried to charge me for a tiny scratch (I couldn't even see it with naked eye from 1-2m away). Asked for £250 (said there was no need for a proper invoice / claim) I obviously challenged this. I had a video of the car from pick up and said I wanted a proper claim process if they wanted to go down this route....suddenly they backed off and returned my deposit. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by JACK - 08 September 2024

" Smooth at pick up and drop off "

" No complaints, quick and easy "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by TIMOTHY - 31 August 2024

" Good service "

" Very good service at vehicle pick up and drop off. Car was clean except for several pieces of chewing gum left in the car from previous rental. We had booked an SUV but the car we were given to drive was not an SUV. The space in the back for passengers was pretty cramped "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by MURALI - 31 August 2024

" n/a "

" Instructions were not given by the counter staff member about dropping off the car, even though the time of the drop off was when the counter was due to be closed (Wednesday morning at 9:30/10:00am)! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by SUSAN - 25 August 2024

" Very well organised on pick up. A guided tour around the vehicle very reassuring. Excellent welcoming and knowledgeable staff. "

" Excellent service pick up and drop off. An exceptional hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by RONALD - 23 August 2024

" Okay "

" Okay nice man when car was collected . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 20 August 2024

" Underhanded sales racket "

" Charged us for extra driver when they said there wouldn't! Hidden charges very sly and underhanded "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 14 August 2024

" Easy to book. All good. "

" Extremely nice lady at car collection and return. Very quick service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CAROLINE - 06 August 2024

" See above "

" Very expensive overall. Very unhappy with pick up and drop off experience, very stressful sales tactics "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by CHRISTOPHER - 05 August 2024

" Have used Autoeurope lots of times without issue, good rates, sadly terrible experience with Enterprise, will avoid at all costs in future. "

" WARNING: Do not hire a car with Enterprise without spending an hour to do a full check inside and out and take photos of everything. Charged €1,500 for a trim that was unclipped by 5-10mm, and only visible after door was opened not at time of collecting car. The tablet/system didn't record all of the damage prior to collection and so inability to prove/disprove damage, and no recourse to discuss or take a customer service approach to resolving. Forced to accept a huge fee on pre-authorised credit card which is simply extortion. Avoid Enterprise even if you have excess insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BERGERAC, FR - Reviewed by PHILIP - 03 August 2024

" Happy with it all. Only negative was rather a long walk with luggage in extreme heat from drop off to terminal. "

" Happy with it all. Only negative was rather a long walk with luggage in extreme heat from drop off to terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 02 August 2024

" Auto Europe were a very good company to communicate with and very prompt to answer some questions that I had . Well done "

" Really helpfull counter staff ( Mike ? ) in Bergerac - full of very usefull information which was so useful . Thank you so much "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MARTIN - 02 August 2024

" Smooth process "

" Everything was great. But lack of info about dropping the car off at Caen added a bit of frustration and stress. I had to leave it on the street where parking spaces were marked as "Payant" as there was no clear guidance as to where to drop it off. Fortunately as it turns out, that was the correct place. It would have been good if there was clear instructions about out of hours locations where to drop off cars at the destination "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by BRENDA - 21 July 2024

" None thanks "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by SIMON THEODORE PETER - 17 July 2024

" Easy stress free car hire. "

" A new car with 600km on the clock. Very easy pick up and drop off. The only negative was the cost at £189 for Thursday to Sunday. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DEREK - 14 July 2024

" Smooth as chocolate from pick up to drop off! "

" Very satisfied from start to finish! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by COLIN - 07 July 2024

" We are so glad that Auto Europe offered us such a good franchise with Enterprise after all the other problems with have had with booking different brands through Auto Europe "

" Great staff, very helpful people! The car was just what we wanted and the price was really good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by IAIN - 04 July 2024

" Good price and efficient service. "

" Easy and very quick. Staff very helpful and friendly. Seamless pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 01 July 2024

" Very good "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ALAN - 30 June 2024

" As above the agent Florian was very helpful "

" The agent at Bergerac was very amusing, helpful and knowledgeable and we got off quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ALAN - 26 June 2024

" Excellent service "

" The member of staff at Bergerac airport was excellent , extremely helpful and charming . A credit to European. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 26 June 2024

" Stress free "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by KAREN - 24 June 2024

" No problem "

" Effective services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MORAG - 18 June 2024

" Happy with the service "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JOHN - 16 June 2024

" See previous comments "

" 0verall ok .On arrival temp was 28c. My wife and baggage escorted to car with engine running and a/c going ,a nice touch.I completed paperwork went to car, engine running and drove away.After about 10k missed a turning,stopped an switched engine off. Couldnt restart car.Tried contact numbers,no success.Walked to a Citroen dealer,no help.Back at car my wife melting in the heat couldnt raise help. Luckily a lady coming out of her house drove me back the airport where Alamo/Enterprise still had the "key"A staff member drove me back to activate the car.We lost lost 2.5 hrs but luckily got to our rental Gite in time to get the key. The idea of starting the car to get the a/c going was well meaning but lacking attention to detail taking the key back to the check in desk could have had worse consequences had we got further into open country on our journey. Ok it was a mistake and perhaps I should have known better! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 16 June 2024

" Quick and easy "

" Quick and easy "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by ANDREW - 31 May 2024

" See above comment "

" Generally good but warning notice in car that it had to be returned hoovered and clean inside or there would be a Euro 135 fine. Unusual and a pain. Very efficient at check in. Key drop only on return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by COLIN - 25 May 2024

" Nice car and good price. On site airport location. "

" Good value, nice low mileage car, on site airport location. Downside, the car for collection was parked in a muddy car park. I'm pretty sure the sat nav was set to the shortest route rather than the best or fastest. I couldn't manage to change it but it made for some interesting drives on French country roads. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by CHRISTOPHER - 23 May 2024

" Ok as usual........ ... "

" Petrol tank was not full, making it difficult to guess how much to refill "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by TIMOTHY - 06 May 2024

" Quick and easy "

" Everything was good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by RICHARD - 05 May 2024

" Excellent service "

" Efficient service and very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by TIM - 25 April 2024

" The online booking service reduced time at the pick substantially "

" Extremely helpful staff at Bergerac "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ANDREW - 14 April 2024

" Complete customer relations disaster. "

" Bergerac staff were excellent. Car stolen in Bordeaux. From then on it was a customer relations disaster. Sixt in Bordeaux left me without transport. On phoning Auto Europe customer services told me only SIXT could help, who left me to fend for myself. You Auto Europe were after using you for 35 years were completely unhelpful and useless. I had to walk 35km to get to Bordeaux airport. Thanks for nothing you should be ashamed how I was treated. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PENELOPE - 29 March 2024

" d "

" Excellent staff - very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by AMANDA - 31 October 2023

" Good "

" Good system of hand held computers to do hand over & hand back by the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by LESLEY - 29 October 2023

" Ver happy with all aspects "

" Very happy with entire experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CLAIRE - 26 October 2023

" Easy to book and the best price I could find "

" Easy, fast pick up and great car "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEVEN - 26 October 2023

" Friendly staff, would recommend and use again. "

" Better car provided with sat nav at same cost. Hassle free experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by IAN - 22 October 2023

" quite a good price, though prices seem to have gone up a lot. "

" was it Dollar, Auto Europe, Thrifty or Hertz - totally confused about your branding! The car wasn't what we ordered and was badly scratched all down one side. Chap at pickup was brilliant (Hertz?) "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BERGERAC, FR - Reviewed by SALLY ANNE - 14 October 2023

" Service neither amazing or poor "

" Car appeared quite dusty, didn't appear to have been cleaned. Asked if I preferred an automatic when I said yes tried to charge me extra Checking in beforehand made process much quicker "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by MURRAY - 10 October 2023

" Really good all round but would like the car insurance to be clearer "

" Excellent as all paperwork done on iPads by the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by LOUISE - 10 October 2023

" Taken straight to the car , signed hand held device very quick "

" Quick pick up and drop off friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MICHAEL - 08 October 2023

" Very impressed with price car and procedure "

" Excellent modern car in excellent condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ANTHONY - 05 October 2023

" Good service "

" Staff helpful and professional at site "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PATRICIA - 26 September 2023

" Very unprofessional office closed at airport. "

" Office locked had to wait 35 minutes for someone to open. After we rang them. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BERGERAC, FR - Reviewed by MICHAEL - 20 September 2023

" booked a small car they did not have one available "

" could not provide car i booked "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BERGERAC, FR - Reviewed by ANDY - 01 September 2023

" Very Disappointed with Sixt and autoeurope "

" I had my front tyre blow out within 1 hour of me picking the car up and it took 3 days to replace the car and I had to travel for 1 hour in a taxi to pick up another car from enterprise as Sixt had no cars available for me I then had to wait 4 hours for the new rental car. Now Sixt want me to pay for the repairs and tow truck even though I took out the full cover policy through autoeurope and claim it back through autoeurope, I have tried calling autoeurope but can't get through and I don't have an email address for autoeurope, I am very disappointed with the whole situation can someone from autoeurope get back to me please "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGERAC, FR - Reviewed by ANTHONY - 29 August 2023

" Overall excellent experience. Carhire made easy and hassle free. "

" Sixt Bergerac was very efficient with a quick collection and drop off. The car was a good size and in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by AMANDA - 19 August 2023

" As above- great to have a diesel engine. Good price "

" Thrilled to find I had a diesel car. The pick up point was easy. . Gréât car and best price deal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by BRUCE - 01 August 2023

" No "

" Crap drop off - no one about as with other companies ! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by DEREK - 17 July 2023

" Likely. "

" Sixt were fine but Bergerac Airport Car Rental Area is covered with stones. Consequently, trying to pull suitcases to the car is a nightmare! Companies should get together quickly to arrange to resurface the area urgently. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by IAN - 16 July 2023

" .... "

" return process not discussed, , no one to hand back as stated time , sign on door was wrong as staff did not turn up on time, return carpark long way from desk, how do you check that return is good? had to take photos of car and drop keys in safe to prove no damage occurred after i had dropped off car "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by LINDA - 05 July 2023

" Can't fault Auto Europe have used you so much over the last 27years would not think of going anywhere else "

" The easiest pick up and drop off yet gentleman very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ANDREW - 29 June 2023

" Very good "

" The staff were friendly and efficient. There was no pressure to pay for extras. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by KEN - 23 June 2023

" Enjoyed our holiday using the hire car , car was faultless , easy to manoeuvre and drive. Would use the company again . "

" Staff were friendly and helpful , very nice car , immaculate condition . office easy to get to from terminal (Bergerac , 30m) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PHILIP - 01 June 2023

" 9 "

" 9 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DUNCAN - 23 May 2023

" As always, booking with Auto-Europe was straightforward and the rate was very competitive "

" Excellent rental, albeit a lot more expensive than previously. Smooth and quick check-in by a charming agent who explained everything clearly and didn't try to upsell. Nearly new Jeep was perfect for 4 people and their luggage. Drop-off was just as quick and efficient as the check-in. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by RICHARD - 23 May 2023

" Good all round "

" A very clean and modern small car (Peugeot 208). Staff very efficient and friendly with only a 5 minute wait. Car accessible with only a short walk. Will use Europcar again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 09 May 2023

" Excellent "

" Very good experience no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MICHAEL - 30 October 2022

" Highly satisfied, would use again "

" Highly satisfied with staff, vehicle and pick up/drop off experience. Would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ROSS - 13 September 2022

" Very efficient and clean good quality car "

" Very efficient and the car was perfect for our needs. But still waiting on refund from the deposit "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ALEXANDER - 30 August 2022

" Car hire was very expensive compared with previous years, but I know this is a major supply issue for the hire car market. "

" Very easy collection. Friendly and efficient service. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JESSICA - 26 August 2022

" I did not hire a car "

" I cancelled my hire car on the 13th August because my flight was cancelled. We then had to drive to Bergerac in our own car as therecwere no other flights. The person I spoke to said I would get a full refund because I had taken out cancellation insurance. I sent an email about this but i havent heard anything more. Is this being processed please? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGERAC, FR - Reviewed by PHILLIP - 21 August 2022

" the only disappointing aspect of the rental was the increase in charges since pre pandemic, but as this is across the whole range of renters it is not a specific criticism. enjoyed the trip and love Bergerac "

" everything went without a hitch - very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 12 August 2022

" Overall very good "

" We didn't get code for the drop off car park to get back in so had to wait for another car and followed it in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by MARK - 06 August 2022

" Worry free and courteous experience! "

" Process of pick up snd return made simple. Facility at Bergerac Airport easy to use. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JANET - 02 August 2022

" As above "

" Having picked the car up at Bergerac Very friendly staff and car ideal Unfortunately within a few hours the air con had changed to not being able to turn down Rang the next day had many conversations with a helpful lady waited hours for the mechanic to come in the meantime the car seemed to rectify itself so no need for call out Next day same thing had happend air con full or very minimal no radio ( Wer t that bothered about ) the air con was the main problem as we had a 12month baby So didn't use car much after that On picking car up at Bergerac I noted 710 Kms petrol on returning the car I filled up as usual I left the car with 840kms on return of the keys I did mention all this to the lady at reception she said she would into this I did say I am back in September (I was given a form for upgrade ) "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by ANDREW - 13 July 2022

" Awful. Rang for help but was told to call the car hire firm. No support whatsoever. Extremely rude and sarcastic staff. Never again. "

" Wrong car, boot wouldn't open, one light defective, no fuel on a Sunday, promised call from manager never happened, appalling service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BERGERAC, FR - Reviewed by ANDREW - 12 July 2022

" Would've got 10's if the car had been cleaned. "

" Car was higher spec than booked which was good - but not cleaned inside or outside on pick up - no washer fluid. Didn't have time to ask for it to be cleaned. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by STEPHEN - 09 July 2022

" Would recommend (and do recommend) Auto Europe. "

" They need more than one person on the desk as people had to wait a very long time to be served. Otherwise very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by BRIAN - 08 July 2022

" Good, problem free booking "

" Very smooth handover "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by ANTHONY - 07 June 2022

" No problems "

" Everything fine except the car was very dirty when we picked it up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERGERAC, FR - Reviewed by PETER - 04 June 2022

" Efficient "

" Booked early so excellent value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DEBBIE - 27 May 2022

" Smooth collection and drop off. Helpful staff. Very Comfortable car. "

" Smooth collection and drop off. Helpful staff. Comfortable car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ALISON - 27 May 2022

" Lovely staff, exactly the car I had wanted, but exterior filthy which compromised safety. "

" A very new car, but exterior dirty, windscreen filthy, and no water in the screen wash tank, which was dangerous. Interior was spotless. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by DARREN - 10 May 2022

" Just very poor from the start car was filthy dirty the manger said they don't have enough staff to clean them. The girl showing us round the car did not make any attempt to set the sat baby to English but did try an attempt to sell insurance surprise surprise which I declined "

" Car was old 71k miles stained seats and filthy outside "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 2

BERGERAC, FR - Reviewed by STUART - 03 April 2022

" Overall very good. "

" Lovely new car. No problems in any area, very good experience. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ANDREW - 02 November 2021

" See above. "

" I have been charged £2300 to my credit card for damage to vehicle. That did not occur! There was none available to hand car back to. I feel I have been the victim of a scam. I would appreciate your views on this ASAP. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BERGERAC, FR - Reviewed by NICK - 31 October 2021

" As above "

" Waited over an hour in a queue to pick up car and was charged without prior agreement on price e180 additional for my daughter to drive (23 yrs old) for 5 days which is a rip off and almost doubled the price of the hire "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by CHARLES - 30 October 2021

" all ok "

" all ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by NEIL - 27 October 2021

" See above "

" Staff were polite, informative and friendly for both pick-up and drop-off. The vehicle provided was damaged cosmetically but this was pointed out before hire and did not impact on the hiring experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by ANDREW - 25 October 2021

" Top quality service. Very easy to book via Auto Europe. We took the excess cover from them at a very reasonable price. Good communication throughout, and I feel that had anything gone wrong with the rental experience, Auto Europe would have just sorted it out. We will definitely use them again on our next flydrive. totally recommended! "

" Very efficient and pleasant experience with Hertz at Bergerac Airport - a very small and relaxed airport to negotiate! We were given a nice Ford Focus to drive, no problems, and no unexpected additional charges. Recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PHILIP - 21 October 2021

" No problem. "

" Good service, insurance still seems to be a "bone of contention". "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by CHRISTOPHER - 07 October 2021

" Great service "

" Excellent service from start to finish, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by NICHOLAS - 06 October 2021

" short holiday and car breaks down! "

" car broke down would not start no electric power. 2.5 hrs for recovery. they used battery booster and we then had to drive back to bergerac airport and change car. all afternoon lost. bergerac staff helpful and efficient. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 05 October 2021

" Excellent value and service. "

" Very good value and easy to book and collect and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MARK - 01 October 2021

" Car was great , staff could have been more friendly "

" I am still waiting for a closure invoice to show no balance please arrange this "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CATHERINE ANN - 30 September 2021

" Enjoyed driving this lovely car "

" Lovely modern car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JILL - 23 August 2021

" I didn't get an email back so didn't hear whether there was a car or not so got a taxi "

" You didn't have a car for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DEBORAH - 02 August 2021

" All very easy Thank you "

" Easy pick up; Brand new car. All fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DOMINIC - 18 September 2020

" Easiest car rental experience that I have had. So used to car rental companies ripping me off with additional insurances, assistance services etc. that it was great to just pick up the car and go. "

" Easiest car rental experience that I have had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHERYL - 26 August 2020

" See the above comment. "

" As smooth as you could wish for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 12 August 2020

" Once again Excellent service. "

" Excellent service Excellent vehicle. Staff at the airport were the most efficient I have ever had dealings with. I normally take a rental car every time I go on holiday. Thank You "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JAMES - 18 April 2020

" Do not use "

" Didn't allow me to change date or refund whilst dealing with family issues regarding coronavirus. Will not be using company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGERAC, FR - Reviewed by WENDY - 24 March 2020

" Extremely straight and very helpful staff Thank you "

" Extremely helpful staff when looking to change hire date and drop off due to changing flight situation due to COVID 19 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by BRIAN - 18 February 2020

" Good quality car, good service and fair price "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by EMMANUEL - 04 February 2020

" Great and clean car, nice staff "

" Great and clean car, nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ANDREW - 25 January 2020

" For this particular hire (time, date, place) Auto Europe found the cheapest deal. "

" In and out of the airport office in minutes. Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 02 December 2019

" aaa "

" aaa "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PETER - 20 November 2019

" Everything went smoothly "

" quick service, good value, no problems, basic car but fine for my needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CRAIG - 12 November 2019

" Good experience. Helpful staff. Nice clean car. "

" Very quick pick up. Staff pleasant and helpful. Thank uou "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PHILIP - 06 November 2019

" As above really. The car stock is an issue with Enterprise, but the insurance piece felt like a con from AutoExpress. "

" I think when you hire a family car, it would be better to have a family car. The Citroen Berlingo was a bit more like a van. The AutoEurope website also sold this as an 'inclusive package' to cover a range of insurances and and excesses. So to then be told it doesn't cover for a range of other stuff and to have to pay extra was very annoying. In terms of value, my friends got a 4x4 with a decent spec and Sat Nav for significantly cheaper. (Hired from the same airport at the same time). "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by ROBERT - 03 November 2019

" n/a "

" Firstly the good parts: - The lady that processed our pickup - very efficient and friendly. - The car (Renault Twingo) was great! Very nippy and great for parking in tight spots. The bad parts: - When we picked the car up there was still rubbish in it! A poor display from a company with high standards like AVIS. - The price; over £400 for the both of us to drive a super-mini class car for 10 days! - The drop off procedure. This was the most frustrating, we were on an early flight back to the UK and as such returned to Bergerac Airport before the AVIS office opened - 8.00am. No clear instruction on what to do with the keys, either at the office or in the literature. We deduced that the small post box next to the door was for keys, but that was only from examining the SIXT and Europcar offices! Not very impressed with that. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 5

BERGERAC, FR - Reviewed by DAVID - 25 October 2019

" the high excess made getting the tyre problem more difficult as we had to claim on our UK excess waiver policy. "

" I ordered a VW golf automatic or similar. I got a Mercedes CLA coupe. It was very different to drive with no introduction to the car and a log book in French. We had to pay for a new tyre when a slow puncture became apparent. Something that the collection checkin did not spot. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BERGERAC, FR - Reviewed by SERENA - 22 October 2019

" Good "

" Very good experience just one small niggle there was a minor scratch on the front driver's wing not notes by office but otherwise all fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by MALCOLM - 22 October 2019

" See 3 above "

" All round excellent service, as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEVEN - 19 October 2019

" Very efficient. "

" Good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by CHRISTOPHER - 16 October 2019

" Nothing to add "

" Car wasn't ready in pick-up zone. Had to walk to drop off zone which meant having to drive through no-entry signs to leave car park. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by SARAH - 15 October 2019

" Fine "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ADRIAN - 09 October 2019

" New clean car will use company again "

" Very good service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MALCOLM - 09 October 2019

" Good "

" * "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by PHILIP - 05 October 2019

" Overall experience was good. "

" Used many times before. Always been very satisfied with service and staff and shall continue to use in future. On this trip vehicle was not to normal clean, neat standard but thats ok. Main concern was never had a vehicle that needs AdBlue before so was rather concerned when warning light came on 20 minutes after just picking it up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by CHARLES - 04 October 2019

" The pick up and drop off went like clockwork. I would definitely use them again. "

" The staff were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DEREK NEVILLE - 04 October 2019

" Car in good condition, minimal delay at collection "

" All good, signing to where to return car could be better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JANE - 03 October 2019

" It was very easy to find the car I wanted and to book. "

" Checking in to get our car was fairly quick and easy but it took us a while to find the car as there are no designated bays in the car park. When we went to drop off the car the office was closed which meant we had to trail back to leave the paperwork in the car. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by DOROTHY - 01 October 2019

" The pick up and drop off went smoothly. Professional staff. "

" No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JOHN - 01 October 2019

" Easy booking "

" Very fast efficient check in on arrival. Car checked by colleague with us, and we were on our way. Return very quick and efficient. Very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by EDWARD - 27 September 2019

" Overall good experience, car hire in France too expensive generally. Staff efficient in Bergerac airport. Cost biggest issue. "

" Long wait in office on collection. Tried to extent hire period for second week but huge price hike. Opal Mokka good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by RICHARD - 24 September 2019

" All good and easy I would use again "

" Everything was excellent other than The car was not clean outside but this was due to a hosepipe ban so acceptable The drop off was disconcerting as the booth was not open until after I had to be in the airport so I had to drop the keys in a box and did not have the usual hand back sign off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by LAURA - 20 September 2019

" Website good to use, to log on and get details about my hire "

" Staff at collection and return were great, car hadn't been fully cleaned when we collected it and it was quite a bit more expensive than other car hires I have had in the past "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by MICHAEL - 20 September 2019

" SEE NOTE 3 "

" ALL WENT WELL, UNTIL I RECEIVED A PHONE CALL JUST BEFORE TAKE OFF TO SAY THE CAR HAD BEEN DAMAGED AND THEY WERE GOING TO CHARGE MY CREDIT CARD. I REFUTED THIS ABSOLUTELY, AS THE CAR HAD BEEN PARKED ON MY DRIVE ALL WEEK. WHAT A SCAM! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JUDITH - 19 September 2019

" The time to collect car from Bergerac airport could be improved. The staff must know when the flight is landing & how many cars they are going to process, but this time there was only 1 person managing so it too ages for us all to wait "

" The time to collect car from Bergerac airport could be improved. The staff must know when the flight is landing & how many cars they are going to process, but this time there was only 1 person managing so it too ages for us all to wait "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JOHN - 17 September 2019

" Excellent service and competitive rates. "

" Friendly and professional fast service and good nearly new cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by BARRIE - 16 September 2019

" Overall pretty good "

" There could have been more staff on the counter it took 45 minutes to be served "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by WILLIAM - 14 September 2019

" As above "

" It would have been good to have detailed directions of how to get to the vehicle drop off area at Biarritz airport. Everything else was excellent "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CJ - 13 September 2019

" No "

" Car had missing radio aerial and no water in windscreen wiper bottle "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGERAC, FR - Reviewed by WILLIAM - 11 September 2019

" I have used Auto Europe a great deal, particularly to rent in the US twice a year. I have always found Alamo to be a reliable agent even though they are not always the cheapest and have stuck with them. Never a problem and very helpful in the event of swapping a vehicle due to long (2 month) rental. "

" Very good service on arrival - double upgrade to a very smart vehicle - birthday gift from Alamo as an 'Insider'. Return easy - just hope I left the key in the correct place!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by KAREN - 10 September 2019

" Would definitely use again "

" Very efficient staff. Courteous and welcoming. Information regarding the hire was clear and concise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 10 September 2019

" Easy to use and proved good value "

" Probably the best car hire experinece we have had. Very prompt and efficient service at pick up and pleasant staff all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MARTIN - 03 September 2019

" overall great experience "

" Excellent apart from office not being open til 9am on Sat and because we had an early flight had to put keys in dropbox. wasnt a problem though "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by HARALD - 31 August 2019

" We loved our car & service, but the previous renter didn't fill up the petrol tank. We mentioned this and were told to return it at the same level: which is impossible, as when we filled up the tank we couldn't really gage where to stop. I know it's probably only ten Euro but in principle the car should come full as advertised. "

" We loved our car & service, but the previous renter didn't fill up the petrol tank. We mentioned this and were told to return it at the same level: which is impossible, as when we filled up the tank we couldn't really gage where to stop. I know it's probably only ten Euro but in principle the car should come full as advertised. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DARREN - 27 August 2019

" Quick, efficient service with a smile "

" Quick, efficient service with a smile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 20 August 2019

" Efficient and helpful "

" Very helpful and accommodating when I requested an automatic at the last moment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JONATHAN - 17 August 2019

" Autoeurope have always been good value and I will continue using them in the future for car hire. "

" I was a bit disappointed that the vehicle given to me had previously been smoked in! So every time I got in the vehicle I had to run the air for a while before letting the children in I only realised this on the first morning after collecting the car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by SUSAN - 16 August 2019

" Unable to comment at this point, "

" VERY UNHAPPY The vehicle had several scratches on the paintwork not all of which were marked on our copy of the form so we had to go back and point them out. It turned out they were marked on the office copy but not ours. Done by previous customers but not repaired. Unfortunately some further very minor damage was done to the hire car, not by ourselves, during our rental period. The damage was to the small plastic indicator cover located on the drivers wing mirror. This plastic cover is very quick, easy and cheap to replace. We pointed the damage out on return of vehicle and were told we would be charged for replacement of the complete wing mirror at a cost of £260.09. The wing mirror was absolutely fine and in full working order. We had not taken the excess insurance cover offered and were quite prepared to pay for replacement of the damaged part. However we are being charged for much more than that, completely unnecessarily. This is an absolute disgrace on Avis's part, a dishonest scam as they clearly only need to replace the plastic cover. I have photographic evidence. I am interested to see if you respond to this. Very unhappy customer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGERAC, FR - Reviewed by MALCOLM - 13 August 2019

" Good "

" Trouble free, helpful staff, voucher system worked well. Additional cover offered, even though we already had this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 13 August 2019

" Very good experience, with the exception of the completion of paperwork. "

" Everything about the car hire experience was good, apart from the time taken to complete the paperwork and get the vehicle (to be fair, there were 2 power failures during the process and, finally, they had to complete the documents manually). The office at Bergerac is small and the in/out doors aren't labelled, therefore customers could enter the "out" door and go to the front of the queue (customers before these people ensured that such people weren't served, but this created some animosity). "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by DAVID - 10 August 2019

" Always best price "

" Very Good Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ALEXANDER - 09 August 2019

" as above "

" Friendly staff, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by SANDRA - 03 August 2019

" Will be back soon "

" Forgot my driving license very helpful advised to contact DVLA who sent copy through within 2 hours.phweeee. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MICHAEL - 02 August 2019

" Have recommended Auto Europe to several friends and will continue to do so. "

" When we returned the car the car park was partially flooded and we were not able to have the car and fuel level checked over by one of Europcars staff (although I did specifically request this). However overall Europcar personnel were very helpful and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by GILLIAN - 27 July 2019

" Easy pick up & drop off. English speaking staff "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 23 July 2019

" Easy to use and have used previously and since. Booked early and got a very good price for the sort of car we were given. "

" Only had to wait 10 mins and staff very pleasant and efficient. Better than an often stressfull experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JOHN - 21 July 2019

" Very pleasant and helpful staff "

" Very happy with car, will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by MORAN - 19 July 2019

" Difficult to share much.... Just felt they knew how many people were coming off the plane and were hiring cars therefore they should have had enough staff to cope with the number of customers "

" Had to queue for 45 mins to get my car Car given to me in a filthy state and I wasn't informed. When I went back to discuss this with them they said they hadn't had time to clean it "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 2

BERGERAC, FR - Reviewed by DEREK - 19 July 2019

" Price "

" Everything was excellent apart from the price "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PETER - 18 July 2019

" My first vehicle hire in France, so was a bit stressed about the whole experience, The staff were really nice and explained everything well Their English was a lot better than my French! ( I'd never seen a car without a handbrake lever!) We ended up with a big SUV rather than the small hatchback we'd ordered (at no extra cost) My credit card was "blocked" rather than debited for the deposit, so no bank charges were incurred. Overall a very good experience. p.s. Don't forget to get the key code for the carpark needed for your return. "

" Very friendly staff at Bergerac, Everything well explained and done very efficiently, we were even offered cold drinks as it was a red hot day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by IAN - 17 July 2019

" It was a nearly brand new car,the staff in the office were lovely "

" i was worried as just before i left home i read some worrying reviews of auto europw/thrifty.Such as if i was late on arrival my car could be given away ? So far,i needn't have worried,i was provided with a better car than i booked and the pick up and drop off were very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JOHN - 16 July 2019

" See notes in section 3. "

" On the whole I was satisfied but counter staff didn`t verbally tell me the pin code for the drop off. Car was also dirty and one of the driving lights not working and finally nobody present in car park to show me where the car is or to explain the controls. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGERAC, FR - Reviewed by COLIN - 16 July 2019

" Only issue was length of waiting time to pick up the car "

" Very efficient and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by ANTHONY - 15 July 2019

" See panel no.3 "

" Counter at Bergerac airport was understaffed which meant a long wait. I found I had forgotten my driving licence, but they accepted my wife's and didn't charge extra for the change of driver. They also upgraded her to an automatic also without extra charge and were very helpful and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by ANGELA - 14 July 2019

" Pleasant and uncomplicated, no pressure sales, quick and easy rental. "

" The whole experience was stress free, pleasant, and uncomplicated. Time taken from arrival at the Car Rental desk to leaving the terminal was minimal. On returning the car, we experienced the same good, friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ANDREW - 12 July 2019

" As above "

" The cars at Bergerac airport are difficult to locate.Numbered bays would be useful. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by MATTHEW - 09 July 2019

" Good value and service. "

" Great staff that make the process hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by IAN - 05 July 2019

" Great price and service...no drama at all. "

" The car was virtually new and the service from reception was 1st class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by SHAHIN - 02 July 2019

" I must be able to trust your recommendations to be a happy customer. Unfortunately, very bad experience. "

" Was told to return car by 14:00 on day of return. Car was returned by 14:00 and 13 days later, I have a €50 charge for bringing the car back late. Spoke to counter service over phone. They blamed me and misunderstanding for the charge. Made no effort to rectify the situation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BERGERAC, FR - Reviewed by HELEN - 01 July 2019

" Would definitely recommend. "

" Painless operation which is extremely helpful after a flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PETER - 29 June 2019

" A smooth operation "

" As usual in France,as opposed to Spain the system worked smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by KITTY - 26 June 2019

" great "

" easist car rental I have ever had! No queues at pick up and drop off - brilliant ;-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 13 June 2019

" See obove "

" I seemed to have paid more than what you quoted me, paid @£320 for 3day days hire (£75 includes, insurance cover), "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PETER - 11 June 2019

" Trouble free process and a good car at a competitive rate. "

" Simple and easy booking process with amendments easily made. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JONATHAN - 04 June 2019

" better than Europcar! "

" Really good. Relaxing and good humoured staff. No strees and very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ROY - 31 May 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JEFFREY - 31 May 2019

" Your practices are tantamount to fraud in my view "

" You told me at booking all insurance and excess was covered but at the pick up office they charve me another £160.00 or else there was a £1500.00 excess "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ROBERT - 27 May 2019

" All was excellent- no complaints "

" Everything was smooth and optimal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 23 May 2019

" C3 Cross is a bit bouncy but otherwise fine "

" Good reliable service I use 6-7 times a year "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 11 May 2019

" I have no real view on the service to be provided on Bergerac or the quality of the car because my booking was not confirmed! I though the on;one booking was fine at the time but clearly it did not work properly. "

" For some reason my booking was put on hold, although the money was taken from Amex card. When at arrived at Bergerac there was no Alamo car booked and I found an alternative solution. I await the refund of the money debited from my Amex card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 23 April 2019

" The whole process from collection to return was simple and efficient. Staff were very courteous and helpful. "

" The whole process from collection to return was simple and efficient. Staff were very courteous and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 22 February 2019

" aaa "

" aaa "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by JANE - 19 February 2019

" Very friendly and efficient. Service with a smile. Thank you for making it all so easy. "

" A brilliantly efficient service. I loved the car! .... and there was no fuss at all when I managed to pop the keys into the wrong key safe in returning the car. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by GRANT - 29 January 2019

" Still waiting for deposit refund of £100 "

" Still waiting for deposit refund of £100 "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BERGERAC, FR - Reviewed by ANTHONY - 21 January 2019

" Genrally very satisfied "

" On pick-up, the car was not full of fuel. Whilst Enterprise said "bring it back at the same level", this defeated the advantage of the contracted full-to-full. The excuse given was that there was insufficient time to refuel the car - hmmmm! Apart from that, the pick-up briefing was the best and the most thorough that I have had over the many years and rentals that I have been renting cars "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGERAC, FR - Reviewed by INGEBORG - 14 December 2018

" No problems at all, very satisfied "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by GRANT - 23 November 2018

" Good practical car in excellent condition ---it was fairly new . "

" Counter staff were very friendly and efficient .The person dealing with me spoke very good English which avoided any inclarity about the hire agreement "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CRAIG - 20 November 2018

" Nice greeting and collection "

" A good experience. They where experiencing problems with the computer, but thankfully we had sent details in advance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by LAWRENCE - 18 November 2018

" easy to use web site "

" Cheerful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by AUDREY - 05 November 2018

" The staff at Bergerac Airport were friendly and helpful. "

" The "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by TIMOTHY - 04 November 2018

" Excellent at reception and thrilled with having satnav convenience. "

" On return, the office was closed...National holiday...a notice indicated that we were to put keys in a neighbouring office letter box...Hertz...quite difficult to operate. The notice on the letter box told customers to put paper work in the box together with the car keys. ...I think that was aimed at Hertz customers. We brought our paper work back to the UK, as surely Avis has copies? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by GRAHAM - 02 November 2018

" Quick and clean "

" They have personalised their service to us and it makes a lot of difference "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 26 October 2018

" Staff were exceptionally polite & helpful "

" Windscreen inside was quite dirty/smeary, difficult to see in sunshine Drop off car park was a long way with bagage from office "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by RODERICK - 24 October 2018

" Only issue was condition of car, otherwise everything OK. "

" Car was dirty outside and had lots of scratches "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by DEBORAH - 20 October 2018

" Very good "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by RICHARD - 20 October 2018

" Excellent "

" Everything done to make it a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by STEPHEN - 20 October 2018

" No problem booking and a fair price. Good choice. "

" Very professional. Only car available was auto which I have never driven. Immediately found manual one and a bigger vehicle. Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by ALAN - 20 October 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 16 October 2018

" Pleasant staff Clean car "

" Pleasant staff Clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CHRISTOPHER - 15 October 2018

" zz "

" zz "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by JOHN - 05 October 2018

" My car was upgraded, which was a nice surprise. Friendly helpful, efficient staff "

" Very friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DAVID - 02 October 2018

" AutoEurope very good - will continue to use. "

" The car windscreen was very dirty and smeared. I had to buy cleaning materials to be able to drive the vehicle safely. I was not given any paperwork confirming hire of the vehicle. Due to queues, I was unable to properly check the vehicle in on return. I have still not received the refund of my deposit. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by PHILIP STEPHEN - 30 September 2018

" Good price, cars, staff excellent Only thing could improve is the walk with suitcases to airport. Surface not great. "

" Second time used at Bergerac Airport. Staff very helpful and friendly. They know their jobs very well. Car always well prepared. Staff take the time to show you car and answer any questions. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by MARK - 28 September 2018

" will use again - highly recommended "

" Excellent service at pickup and drop off. Good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DENNIS PETER - 28 September 2018

" Good value but sat nav not working so needed to use phone for navigation "

" The sat nav in tge car did not work so we had to use our own internet on phone "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGERAC, FR - Reviewed by DEREK - 25 September 2018

" no thanks "

" car hadnt been washed at pick which was a shame as it was probably a higher spec than ordered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGERAC, FR - Reviewed by STEPHEN - 25 September 2018

" Easy to book Excellent communication many vehicles to choose from "

" When I arrived to pick up my car i realized the car that had been allocated to me was to big. The staff at Bergerac airport were fantastic and changed the car for me . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 25 September 2018