AUTO EUROPE BIRMINGHAM, GREAT BRITAIN Car Rental Reviews

BIRMINGHAM, GB - Reviewed by ALEXANDER - 11 September 2025

" Having been a long standing customer of yours, I am very disappointed that you put me in this situation. Secondly, the customer service team were NOT helpful with my problem at all. I have made an official request for a refund. If this is not actioned I will stop all my future business with AutoEurope. "

" Autoeurope gave me a rental agreement for 13:00 pick up at BHX airport. The office closed at 13:00! So when I arrived for my pick up a few minutes late (which is fair and very reasonable for an airport pick up) the office was closed. I could not get ahold of anyone and nobody had contacted me from GreenMotion to say they were closing. It is irresponsible from AutoEurope to set a rental agreement at the time closing! "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DALE - 10 September 2025

" Very friendly staff that go through your details to get you on your way as soon as possible . "

" Very good service, easy to get to good range of cars all clean and very well maintained. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by EDWIN - 20 August 2025

" Everything went according to plan "

" Well organised and friendly helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MUHAMMAD ALI - 17 August 2025

" The booking process was quick and easy but i called multiple times for a resolution of my issue but no answer, I went on my trip after having taken on an expensive last minute rental. "

" I was told by the counter staff that a vehicle could not be issued to me as my UK drivers licence was less than 1 year old when I had my international drivers licence to back it up. Instead of finding a solution, I was just told that there was nothing that could be done. It was a very bad lesson in customer service by the Avis staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by KEVIN - 17 August 2025

" You con customers I did not have insurance to cover me for my journey as the add on you sold me was not valid "

" I felt it was all a con and needed to purchase insurance as you had conned me "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BIRMINGHAM, GB - Reviewed by NIALL - 12 August 2025

" Rep slow and only one on a busy Friday eve between Budget and Avis. Poor service, far too much hassle and too many questions and requirements. Also tried to over charge me as well... shocking bad service "

" Worst car rental experience ever.. renting a car in Cuba last year was easier and the rep didnt speak any English! "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by KEN - 07 August 2025

" It has been a totally positive 5 Star experience and I cannot speak highly enough of the Hertz staff who dealt with me. Please commend them. Really excellent. "

" Friendly helpful and professional! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by XAVIER - 03 July 2025

" I needed a minivan to travel with a group of people. I had to change my plans. I want to get the refund "

" I booked a minivan. When I arrived, the staff (Ahmed) tells me that they don't have any minivan and that they can offer me a SUV. And that I will get a refund of 60 GBP per day. I have not received the refund. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 3

BIRMINGHAM, GB - Reviewed by JASON - 11 June 2025

" All good "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by FADZAI NICOLE - 11 June 2025

" I recharged for the fuel tank but my credit card was charged for the fuel when I did that at a service station before dropping the car it was full. "

" I just didn't find the customer services guys friendly when I had an autistic toddler even help carrying any bag or anything not very welcoming. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SHAKIR - 18 May 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ALAN - 08 May 2025

" All good. Have used many car rental companies and National are great. "

" Very friendly and efficient staff. Particular thanks to Nathen at Heathrow drop off as very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ALEEM - 01 May 2025

" Last time i booked vehicle it was good experience. But this time it was awful with Green motion. "

" I had booked an intermediate SUV, but was only offered a compact SUV upon arrival. To get the vehicle I originally reserved, I was asked to pay an additional £10 per day. This experience was very disappointing. It seems the staff are trained to upsell and pressure customers into paying more than agreed, which feels manipulative and unfair. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by SHAKIL - 15 April 2025

" Well appreciated service, Thank you "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BERNADETTE - 04 March 2025

" Great team Keep up the good work "

" Friendly & professional staff Hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JONATHAN - 24 February 2025

" Transparent and easy to use as usual. "

" Drivalia showed an improvement this time with two people on the desk. It is quicker if you have already rented with them before. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BIRMINGHAM, GB - Reviewed by ALASTAIR - 18 February 2025

" Auto europe - no problem, but drivalia never again! "

" the car provided was a whole size smaller than ordered - AGAIN The other people picking up ALL had the same complaint! You should not advertise Sportage or similar (mid-sized SUV) and then provide a compact SUV Peugeot 2008... response from staff was that they are in the same group! Almost fraudulent? "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by NIKHIL - 18 February 2025

" The bad customer service "

" We were refused to provide with the vehicle with Indian Driving License. As per law I am entitled to hire and drive a car with Indian driving license but the staff refused to follow the rules of UK government and left us without vehicle at night. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by SIMON - 12 February 2025

" Terrible "

" I couldn't take the car even though I had paid for it and proved my address. I would like my money back please. I went across the road and rented a car with Eurocar without any problems at all. Using the same address, license..everything. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by DEBORAH - 30 January 2025

" Please see above as this relates to Eurocrats not auto Europe "

" Already took our extra insurance with yourselves got to europcar to be told this want adequate and had to take their insurance out which cost he a further £359. This was more expensive that hiring the car. Not good "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by JESSICA - 20 January 2025

" I didn't even get the car. My partner was putting the deposit on his card which wasn't allowed. Tried to change the driver couldn't do it. Tried to get at least the extra protection I paid for couldn't do it. "

" I didn't even get the car. My partner was putting the deposit on his card which wasn't allowed. Tried to change the driver couldn't do it. Tried to get at least the extra protection I paid for couldn't do it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by LISA - 19 January 2025

" I have already paid and fully charged the vehicle, so if I incurred another charge, I would like to understand why or how it happened to avoid this in the future. Here are the charges: £10.00 £33.62 £16.97 £60.59 (top-up) Not including 20% at my parents' house Motor Vehicle License Fee (on rent Shell/Tesla charge): £42.36 Total: £102.95 Miles Driven: 189 miles "

" We have received a charge and are unable to get an explanation from Hert regarding the charge -Motor Vehicle License Fee (on rent Shell/Tesla charge): £42.36 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BERNADETTE - 15 January 2025

" Great service Much appreciated "

" Always a pleasure Hassle free Professional & friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NIGEL - 11 January 2025

" good but fuel tank was not full "

" good but fuel tank was not full - policy was full to full - and tyres required inflation "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BIRMINGHAM, GB - Reviewed by JONATHAN - 08 January 2025

" Think about changing categories "

" Very efficient pick up and drop off this time. Offer was good value for money. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by GIORDANO - 06 January 2025

" Overall bad experience and very bad vehicle "

" Vehicle had not been cleaned, did not have screen wash, dashboard warnings for on vehicle, for instance cameras not working. Vehicle was 3 quarters full when picked up "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by KIM - 01 January 2025

" Good. "

" Unfortunately the satnav did not work one day and I made several phone calls to the Birmingham number. I tried all options, including the roadside breakdown, and on each occasion held on till I was cut off. It meant that we missed out on a morning trip. Fortunately the satnav reset itself later in the day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by STEPHEN - 17 December 2024

" Bhx staff are great but someone in the office is not, see the above comment "

" Some time ago I used two car hire companies at BHX. I stopped using them because of fraudulent claims, which I won. Since then I have used Europcar at BHX and have had excellent service from the many staff. As I travel through BHX ten times a year I regard them as friends and they also treat me as such. It is good to be recognised and greeted when I arrive. Unfortunately I have received an invoice from yourselves for some service of which I have no knowledge. Is this the start of Europcar trying it on ? or is it an error on your part. I do not wish to change car hirers again because of the staff at Europcar BHX. I therefore suggest that you find out what the charges are for and reinburse me as soon as possible as I will be hiring a car again at BHX in the near future.  "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SIMON - 14 December 2024

" Overall it was probably the smoothest car hire experience I've had for years. Very professional. "

" Fast and efficient service. Nice staff, plenty of choice and some great upgrade options for cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NOEL - 08 December 2024

" Good service as ever from AutoEurope. Communications and documentation were clear and effective. "

" I arrived at Europcar and queued for 15 minutes before eventually being assisted by a friendly guy who asked for all my details (which must have been already available from the booking). He then spent 5 minutes trying to upsell me additional insurance cover. I had already taken additional Collision Damage coverage and Theft Protection from AutoEurope but he insisted that this was insufficient. Even though I declined Europcar's additional insurance cover, he continued to pressurise me into buying it. I repeated declined until he stopped offering it. He then proceeded to try to persuade me to upgrade the car to a "nice Audi Q5 or Mercedes SUV" for only "£40 or £50 a day". Again, he persisted with trying to upsell the upgrade even though I insisted that I did not want it. He then gave up and said he would go and "try" to find me a car. He returned and said he had found a Honda Civic but it would need to be prepared and would take around 20 minutes. So, despite booking the car more than 2 months before, Europcar were unable to deliver what I had paid for. He then said that I could have a small Skoda Fabia if I was in a hurry to leave. As I wasn't prepared to spend another (minimum) of 20 minutes waiting, I took the small car (despite having booked a "Vauxhall Insignia or similar Standard SUV". I had options of renting my car through other suppliers, at a cheaper cost. I chose Europcar on the assumption that they would deliver a professional service. How wrong I was. I will be avoiding Europcar for all my future rentals. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by SHAHZAD - 28 November 2024

" Straightforward to book "

" Easy to organise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MICHELLE - 17 November 2024

" See above "

" Easy pick up and drop off. Will use again. Did have to replace battery in key card though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by BRIAN - 17 November 2024

" Always get a good range of quotes from Auto Europe, although my wife has been blacklisted through no fault of her own. "

" Car had high mileage, more than 33,000 miles and driver's side heel pad in carpet was worn and loose, could be quite dangerous in an emergency. Rear parcel shelf strings we missing, so difficult to put suitcases in boot without someone to hold parcel shelf up. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BIRMINGHAM, GB - Reviewed by DARREN - 11 November 2024

" Very disappointed "

" Rented the car to drive from Birmingham to Bournemouth. 20 minutes into the drive it started raining, the car needed new wiper blades as the just smeared my direct view of the road.This made the whole journey a very unpleasant drive as it rained for both legs of the journey, not what you expect when u rent a car.also the change oil warning light came on at the start of the return leg and I wasn't offered transport when I returned the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BIRMINGHAM, GB - Reviewed by DAWN - 11 November 2024

" Good experience. "

" Car was in good condition and clean. Collecting the car took far too long and was hard work. Returning the car was good. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by INAKI - 10 November 2024

" Hertz at Birmingham airport no good this time "

" Polestar 2 was amazing to drive. Unfortunately, the car condition was filthy inside. I mentioned it to the Hertz staff and their answer was that they considered it "professionally cleaned", full stop. Replacement car refused, I was offered a cancellation of the agreement at no cost if I wasn't happy, which was border line insulting as I they knew I needed a car to continue my journey. They did, at least, agree to add all the pre-existing damage that was missing in the contract paperwork "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by JOANNE - 06 November 2024

" Good communication and efficient process "

" Very efficient check-in service, even let me pick-up the car earlier than planned. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by WIJENAYAKA ARACHCHILAGE HASITH - 05 November 2024

" Very bad they are thieves. "

" Very very bad experience with unprofessional staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by RANJIT - 24 October 2024

" My comments above should tell you how poorly I was treated. I have never experienced such bad customer service. "

" There were 3 sets of people come to collect cars all of whom had been waiting for hours. I had spent 3 hrs in the office, first they were giving me an electric car,when I simply booked an automatic ( Not electric). The guy serving me ( a trainee) had no manners,no customer service skills ( how he got this job is a mystery). He was exceptionally rude & was only interested in his cigarettes!! I walked out ( my money they said would not be returned) & as I was waiting for a cab another guy came & said whilst they don't have the fiat ( which they couldn't give me, even if I had of accepted my original order) there was something wrong with it & so had to be isolated, I was there long enough & someone had just returned a Hyundai. I then went in again & another guy served me, gave me the paper with faults to the car & the keys. I came in again to tell them of the issues with the car, but they just told me to mark them down & go. I have the photos I took of the filthy car I was given. Needless to say I will never go to this company again & there should be a warning from Auto Europe when they put these type of companies on their website as to how poor they are. All the customers there on that day were poorly treated,whether they tell you or not!! An experience I never wish to repeat with Drivallia. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by MOHAMMAD - 22 October 2024

" They did not give any refund and ask me to contact the third party agent(auto europ )who refused to refund stating ghat there agreement non refundable which wS not clear at all. "

" They did not give any refund and ask me to contact the third party agent(auto europ )who refused to refund stating ghat there agreement non refundable which wS not clear at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by STEPHEN - 21 October 2024

" As usual no problems. Very friendly and helpful staff at BHX. "

" As usual no problems. Very friendly and helpful staff at BHX. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PAVAN - 11 October 2024

" Drivalia scammed me and denied a car. AutoEurope did nothing about it and took my entire money for the reservation. "

" This center is a total scam. They didn't honor the voucher because they don't seem to agree my credit card is embossed. Not sure why that matters to begin with. But my credit card company confirmed that the card is embossed. Yet the agent at Drivalia seems to disagree and denied me a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by JOHN - 10 October 2024

" Even calling auto Europe during the trouble they were of next to no use and basically said I f I don't take the small vehicle I would not get any refund. "

" Even though I called them twice to tell them I would be slightly later than the pick up time but still showing up. They refused to honour the class of car I ordered. Even though it was still there. Giving me the lowest class they had. Very very poor. And almost a scam "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by SUSAN - 26 September 2024

" See above "

" I checked in online on the Drivalia site, uploading all the necessary documents. The booking was for 4 days from 2pm. I phoned their office at 11am and said could we pick it up at 7pm. They said they would put a note to this effect on the booking We then drove to the Drivalia office at Birmingham airport to collect this car. We arrived there just before 7pm and spoke to Mohamed on their desk. At first he said they had no record of the booking. Then when I presented the voucher, he said they had cancelled the booking because we hadn't turned up within 90 minutes of the scheduled time and we would need to pay an additional £120 to reinstate! He claimed that the vehicle had been rented out to someone else just after 4pm I explained about the earlier phone call and he said he had no such notes on the booking. I showed him my phone showing the log of the call to their office and he said he believed me but we had no choice but to pay the £120 reinstatement fee (which would effectively triple the cost of the entire booking!). Naturally we refused to do this as we had done nothing wrong He even said that an equivalent car was available to rent to us in the depot but that we had to pay the reinstatement fee. Despite a long and difficult conversation, we could not persuade him to honour the original contract and so we had to leave without the car. We postponed our planned trip at great inconvenience but as a point of principle we were NOT going to pay any such fee. It is worth reiterating that , when I called to agree a later pick-up time, IF they had insisted that we turn up at the original time instead then we could have done so. But there was absolutely no mention of this I can't begin the describe how angry I am about this. It is clear that Drivalia seeks to exploit weary travellers, hoping that they will agree to unreasonable charges. I find it unbelievable that any company can treat a customer like this in the 21st century. I am determined to escalate and publicise this to such a degree that it costs Drivalia a hundred times what they were seeking to extort from us The question now is whether Auto Europe is going to support its customer or align its business ethics with that of Drivalia. Over to you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by STAN - 25 September 2024

" Very disappointed that although I selected and paid for the hire car with extra insurance via yourselves, when I came to pick up the vehicle Budget advised that I would need to pay an additional fee. This was apparently as you are a 3rd party company and nothing to do with them re insurance. "

" Budget were professional and thorough with good customer service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by WILLIAM - 23 September 2024

" No issues with Auto Europe, just a very poor experience with Europcar "

" I queued for well over an hour with many other people to get my car at Birmingham Airport. The staff at Europcar said it was not their fault as many people had arrived at once, but this cannot have been a surprise to them based on the bookings! Terrible customer service and many angry people. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JONATHAN - 21 September 2024

" Reservation process was easy and good value as always. "

" Mostly it was ok. Staff were courteous. Had a long wait when picking up the car since there was only one person on the desk. Also they didn't want to release the car at first because it only had 60% charge, and at first they wanted me to take out an additional damage waiver because the car wasn't charged to 80%, something not my responsibility! In the end they relented, I took the car and the rest of the rental was without problems. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by SOO BENG - 16 September 2024

" Auto Europe has been wonderful so far , with all my bookings ( for many years ). Hertz has also been wonderful and reliable so far, except this time round . A poor experience this time "

" The car provided was not the one I have booked. They have given me a smaller car ( compact SUV ) instead of what I have paid ( intermediate SUV ) which the Hertz staff just told me this is only what they have, despite other SUV clearly available. I took the car as I was really tired after a 20 hours flight. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BIRMINGHAM, GB - Reviewed by BERNADETTE - 08 September 2024

" Hassle free, great service, thank you "

" Very friendly Professional Helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KATHRYN - 04 September 2024

" See comments in section 3 above. VERY UNHAPPY "

" I was NEVER asked if I wanted upgraded or the premium protection package, the costs were taken from me without authorising. I was lead to believe that the extra payment I was making was a deposit that would be returned, however, on receiving the bill that is not the case. VERY UNHAPPY "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by STEPHEN - 31 August 2024

" Staff were great "

" Good provider, long queue collecting vehicle, would use again "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RYAN - 29 August 2024

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BIRMINGHAM, GB - Reviewed by JOAN - 26 August 2024

" I can't recommend you while you trade with Greenmotion but maybe you are ok otherwise. You were very efficient with ou booking but!! "

" They were very friendly counter staff when we collected car, rather slow and asked alot of questions which we realised when we brought car back that there was a reason for this. They watched all the photos we took and of course we didn't take only a few of windscreen so they found chips on it which I know we didn't do while we had the car. They got very awkward with us and we had no choice but to pay. I wouldn't recommend them to anyone as I feel they were the closest thing to gangsters I've met. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ALISON - 22 August 2024

" As above. Need to speed up the process, so slow, over an hour before we could get the car paperwork sorted. "

" Need to answer the phone when you call. Clearer instructions on where they are located. Speed of picking up the car extremely slow, so much paperwork to go through. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ANDREW - 21 August 2024

" Good all round service "

" Good all round service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by STEVEN - 15 August 2024

" I have emailed but no reply as been overcharged for 14.50 by Europcar. No idea why. Please get in touch "

" Counter staff great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KERSY - 15 August 2024

" Already done above. "

" No complaints to make so far. Pleased all round. For a regular, there should be some incentive and a bit of economy. Ta "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by GRAHAM - 05 August 2024

" Friendly staff and very helpful. "

" Friendly staff and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by TERRY - 02 August 2024

" Everything went super "

" Staff went out of way help us "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SUSEEL RAJ - 26 July 2024

" Friendly and Prompt "

" Friendly and Prompt "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by LIAM - 25 July 2024

" Terrible "

" The service with this rental company was shocking taking £1500 and not putting it back on your card for up to 30 days post off hire, charging add-on premiums for everything at ridiculous prices and I mean rip off. I was actually scared to drive the vehicle. The Staff were arsey, difficult and not professional. Car was meant to be a vw or similar. A Citroen c3 Aircross they thought was an upgrade!!! I would never use this company again Collection staff were fine "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by LESLIE - 15 July 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BRIAN - 05 July 2024

" Nothing to share "

" Overall very Happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by LAWRENCE - 30 June 2024

" Rest "

" Great and friendly staff. Made the whole process easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RACHEL - 21 June 2024

" Shared above. "

" My experience with Auto Europe was not very good. You tell us that the desk is in Arrivals when it is not . This is confusing especially after arriving and wanting to get on with the holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by CERYS - 16 June 2024

" Autoeurope sells additional insurance. However on 2 occasions I've been told very clearly that the online insurance is of no use and I'm then presnted with having to block out a significant sum (more than £1000) on a credit card or trake out additional insurance. It seems AutoEurope and the car rental companies need to get together to resolve this or stop selling additional insurance packages online if they're of no use "

" I picked up my car at Birmingham airport. It was chaotic. The car I had booked wasn't available and they tried to get me to take an automatic even though I had specifically said I didn't want an automatic. As always they were "persuading"customers to take out additional insurance even though I had previously paid for additional insurance. The whole experience took more than 40 minutes and was stressful and expensive and I'd honestly rather not rent again than use this branch. A reasonable online price became a very expensive one by the end. Awful! "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by STANLEY - 03 June 2024

" The car was superb along with ease of location "

" Very friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MURRAY - 03 June 2024

" Smooth and easy "

" Great service from pickup to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PAUL - 18 May 2024

" Very easy process and intuitive to use. Many thanks. "

" I, like many from abroad do not have a credit card as banks take security money from current account. Therefore I had to take out excess insurance at a cost greater than the hire as the hire firm insisted that they could not reserve a large deposit on my debit card. I rang them prior to hiring to check this and was told it would not be a problem. I have my own excess insurance so it was an unnecessary expense. This should be made clear. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by CHRISTINE - 15 May 2024

" Used auto Europe many times. Easy to place order. "

" Easy to collect car. Helpful staff and easy return. Good car too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by CHRISTINE - 25 April 2024

" Quick service and car immediately available. "

" Regularly use Europcar or keddy. Easy to rent and good cars. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ADRIÁN - 20 April 2024

" They charged me another 85€ extra "

" They charged me another 85€ extra "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by CLIVE - 12 April 2024

" Very good apart from taking an extra £8.36 from my card "

" An amount of £8.36 has been taken from my credit card with no explanation. I cannot give feedback until this issue is explained and resolved. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by EDIS - 09 April 2024

" Really slow response to my email questions and I've also had to ring on many occasions to get answers causing my phone bill to occur unnecessary charges. Honestly I've rented from you before and not had an issue ever but this is the first time something has happened when renting through Auto Europe and the situation has been handled terribly. I've rented trough RentalCars before and had a issue that was resolved the same day with them ringing me and making sure everything was ok. "

" Horrible experience from start to finish, first had to wait 2-3 hours to get a car. Then received a different car. Then on my return car parts were stolen. But it the issue I had after this happened from having to ring many times to get the car recovered causing me a lot of phone bill charges and then not sticking to the original liability agreement. Just a horrible experience from ALAMO/Enterprise, I will never rent from them again and have advised many other people to stay away and they have. We will stick to sixt and other companies. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MARK - 28 March 2024

" Very poor "

" Collected car in very poor condition a lot of damage!! ...hadn't a full tank of fuel had to go and get it filled up as part of our rental time ..had a tyre warning light on on dash..on return inspection was very thorough was claiming more damage on wind screen fortunately had video of all damage..very poor experience.. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by STEPHEN - 23 March 2024

" Overall ok but car booked should really be available or an appropriate alternative without the need to pay more, and Full to Full fuel policy would be much easier. "

" Car booked not available so offered a much bigger 7 seater which I didn't want. Staff offered a smaller brand new car but then unable to allocate it unless I paid for the excess waiver insurance but I already had my own. Also, service light was on, eventually a more suitable sized car was offered. Finally I wish they had a Full to Full policy as it is difficult to judge how much fuel to put in - having had to fill up earlier in the rental I put 6 litres in to take it from 2/8 to back to how it was on collection 3/8 but the gauge didn't move. I had to put another 5 litres in and then it shot up to 4/8 which was annoying. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by TIMOTHY - 27 February 2024

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NOEL - 16 February 2024

" Great "

" Friendly staff, quick processing "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by STEPHEN - 08 February 2024

" Great location, friendly and efficient staff "

" Great location, friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KAZUHIKO - 06 February 2024

" The car conditions was not as great as usual but cannot complain much considering its price. "

" Price is attractive "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BIRMINGHAM, GB - Reviewed by DAVID - 01 February 2024

" The experience was quite easy with no long delays when picking up or dropping off the car "

" The only real problem was the windscreen washers didn't work. To be fair they compensated by driving us to our ho. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ALASTAIR - 15 January 2024

" Some issues around the voucher not in the system - so I couldn't print off the day before I flew! Solved via email "

" Staff lovely "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ANTHONY - 10 January 2024

" As usual the web experience and hiring went well. "

" Slight glitch at pickup and a different vehicle to what I ordered. Otherwise a good hiring experience "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SHANE - 04 January 2024

" Want a response from your customerservices team. I reported this on the day and noone has replied to my email. Very poor customer service "

" I booked car for my husband. When he arrived was unable to get the car due to an administration fee not being paid yet I paid the fine. This was my human error not my husbands. I emailed yourselves asking for your email sent back in August. Why did we not receive an email before hand instead of my husband and daughter being stranded at the airport. Why staff can override an small administration fee is beyond belief. I want an answer. Many thanks Catherinecullen16massage@gmail.com "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by THOMAS - 19 December 2023

" Very good "

" Very pleasant experience. Mo took care of the booking and was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RODGER - 15 December 2023

" Great "

" Picked up car in dark and in pouring rain! Absolutely no guidance given on using car. Wiper on driver's side patchy! Wing mirror on passenger side turned down facing ground. Not ideal on the motorway! Used the online registration for drivers licence etc but seemed to make nothing quicker or easier!! Happy generally but for these points. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by BILLY - 07 December 2023

" All in all great, just a stupid error from Europcar, which was solved pretty quickly, but I'm still waiting to get my money back. "

" Europcar charged me for another week and I'm still waiting for them to pay it back. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by EDMUND - 10 November 2023

" Good "

" Beware of green motion. They check your car more carefully in return that prior to hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ROBERT - 23 October 2023

" see above "

" first car was nice, but not cleaned, but had issue with tire pressure. we were then given a second much dirtier and cigarette smelling car with a mostly empty tank that we couldn't refuse because we needed to get going. overall, not a great experience. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by STEPHEN - 20 October 2023

" Staff at BHX are always courteous, efficient and very helpful which is importance since I have mobility problems. "

" Staff at BHX are always courteous, efficient and very helpful which is importance since I have mobility problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JOANNA - 11 October 2023

" Excellent customer service, upgraded car, very straightforward pick up and drop off. Very friendly staff. "

" Easy online booking. Excellent customer service, upgraded car, very straightforward pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANNA - 13 September 2023

" Thx "

" The staff were particularly kind to me on returning the car as I had had some bad news. Please thank them for me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by QADDAFI - 05 September 2023

" Easy and no hassle "

" Very friendly and welcoming. Pleasant to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SHANE - 28 August 2023

" Fantastic support throughout the whole process. "

" Very calm and pleasant, whilst also ensuring the process was completed as efficiently as possible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MICHAEL - 28 August 2023

" Will use Avis more often now. "

" Very fast and professional. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by STEPHEN - 27 August 2023

" All good no problems. "

" Car was good mechanically and drove very well but had a large dent/scratches on nearside and all wheel trims were scratched. Staff at BHX have been excellent on my last six or so hires. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by PAUL - 22 August 2023

" Always come back with competitive prices and website easy to navigate. "

" Very smooth pick up and drop off. Clean car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANDREA - 22 August 2023

" See above "

" I paid to upgrade the car booked and ended up with a car that drove me mad for the entire 31 I was in possession of it. Every time I locked the car the alarm would go off at least once, if not more often. My mothers neighbours complained but at least I took the time to listens to their problem and apologise, unlike the staff who answered some of the 15 calls I made trying to get this issue resolved. Answers from Europcar staff ranged from its not a serious problem to we aren't a customer service provider. NO YOU AREN'T. Imagine how thrilled I was to hand over the car FINALLY only for the bloke in the returns car park to say oh yes it's a known fault. I am particularly disgusted with the Birmingham Airport staff who, despite repeated and I do mean repeated over many days and almost 3 hours of being on hold to pretty much every Europcar number I could find/was told to call, never once bothered to pick up the phone and answer a call or even worse never returned my call despite other Europcar staff emailing my details. As a long time expat who has hired many many cars I can confirm that this is without a shadow of a doubt the worst experience I have ever had and will certainly make sure no one I know ever touches this company with a 10foot barge pole. The refund of 3 days that I received in no way even behind to compensate for the inconvenience caused by a faulty vehicle never mind the worse than useless customer service. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by ALAN - 22 August 2023

" Good service, easy to use website. Competitive prices. "

" Everything was fine with the rental until I filled the car with fuel. Despite filling the tank to the brim the fuel guage did not move. I drove further and tried to refill again with the same result. As the rental office was closed when I returned the vehicle I left a note to this effect in the vehicle and tried to contact Hertz the following day. I left a voicemail for them to contact me but 5 days on I'm still waiting. Hertz are still holding money on my cerdit card in 'transactions pending'. This is somewhat stressful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by RICHARD - 10 August 2023

" Dealing with Auto Europe is always a pleasure - my only concerns are as listed above Overall experience was fine with a couple of minor issues with National which prevented a score of 10 "

" Hand over when collecting vehicle could have been better as the operation of the car was not provided - all cars are different and a brief run down would have been advantageous. Vehicle was provided with roughly half a tank of petrol - my expectation was that it should be full which makes it easier to completely fill prior to drop off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANTHONY - 06 August 2023

" Lovely car and very pleasant service. Extra insurance, not taken, very expensive "

" Slight delay with computer issues are car not full of petrol "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SUSAN - 24 July 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PREBEN - 10 July 2023

" When I order a rental car several weeks in advance, I expect a car to ready when I show up on time. "

" No car available at pick-up due to overbooking. After long wait signed paperwork for car that turned out to be a pick-up truck. Declined the car and was given a car that was not a SUV as ordered. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PETER - 17 June 2023

" I booked a full to full fuel policy and that is not what I got. "

" Check in was very slow. The rep brought us outside and asked us to wait for him to bring the car. We waited 20 minutes in the heat for him to come back. In addition, we had specifically booked with this company because the policy was a return fullnof fuel policy. When we received the car, it was so low on fuel that the warning alarm was on. The first thing we had to do therefore was to find a petrol station to put fuel into the car, and we ended up using significantly less fuel than we had put in. On returning the car, the checkin desks were empty and the reps weren't answering their phones. We had to wait 30 minutes just to return the keys. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by BERNADETTE - 12 June 2023

" Great all round experience No hassle Quick & efficient "

" Hassle free Friendly and courteous staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PAUL - 27 April 2023

" Efficient and very friendly "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANDREA - 24 March 2023

" Went very well "

" Went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by HANS - 12 February 2023

" Nice experience "

" Nice experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RON - 04 February 2023

" All good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by GARY - 26 January 2023

" Nice friendly staff "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JASON - 22 January 2023

" Always worth it, great comparison site and they provide support if you run into any issues at the car rental company. "

" Good, however am still owed GBP 8 due to there mistake regarding the named driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ALLAN - 19 January 2023

" See above. "

" Great welcome from your staff both on arrival and on return. Very quick and efficient check in and the car was excellent. Your agent Dragos was particularly good, he explained everything very well and was both friendly and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BERNADETTE - 10 January 2023

" Great team Professional at all times Hassle free "

" Very professional as always Polite, professional and cheerful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by GRAHAM - 30 December 2022

" Very poor service from Europcar "

" Total rip off. Booked a medium SUV (Vauxhall Grandland) and expected to get a medium SUV! Was initially given a Vauxhall Mokka which is 'sub-compact' SUV (i.e very small!) They did have a VW Tiguan available which is a medium SUV identical in size to the Grandland but would only let me have it after paying another £200.... total rip off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JOHN - 30 December 2022

" Never again with budget "

" Awful serviceqaiting for 90 mind to collect car in freezing cold outside prefab at BHX "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by CAROL - 30 December 2022

" Would use Hertz at Birmingham again "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by JOHN - 17 December 2022

" Due to terrible weather conditions, I had to change my trip iterary, so flew in and out of Liverpool instead of into Birmingham and out of Liverpool. I asked to amend the booking and had no issue paying any amendment fee, but no, your call handler flat and bluntly informed me it was to late to amend and nothing could be done. I even had cancellation insurance with you, but that was useless as i was neither ill, nor was the flight cancelled!!!!. So after over a decade of using you, I will never ever use or book through you again. Indeed I will be informing all travelling parties across my organisation, worldwide of this debacle and to avoid your services at all costs. Considering that's about 2000+ people, I have no doubt you'll feel an impact! So much for customer loyalty. Pathetic service program.... "

" None "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by GERRY - 09 December 2022

" All very smooth "

" Very friendly at Europcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DAVID - 20 October 2022

" Very smooth and unlike some car hire companies no microscopic examination of the car when it was returned. "

" Overall very good but tank was not totally full even though paperwork said it was. Also there was a mark on the front passenger door that should have been detailed when we picked the car up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by HELENA - 17 October 2022

" Auto Europe provides an clear overview of all car rental available, packages and very easy bookings! "

" Excellent service, customer service and car in perfect conditions! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by CHARLES - 14 October 2022

" Needs to be updated as not in the airport "

" Advertised as in the airport. The enterprise desk didn't want to know. the pickup was about 1/2 mile. My wife is disabled, and I had to drive back to the airport to pick her up, incurring a £4 charge. There was not even a sign for Keddy. Very confusing. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ALUN - 04 October 2022

" Sorry to give you a 2 above but I am afraid I booked this through you originally so I can't give you any higher than that having had a 200 pound charge on me I didn't want or need "

" Hi overall extremely disappointing, I was sold a protection policy I didn't want ( i have my own annual one) at check in. I fully acknowledge I should have paid more attention but I was desperately late and was anxious to pay and go. I have met with stone wall inflexibility from Europcar in my follow up.. I have been a regular customer with them for many years and this is the only time I have asked for a bit of flexibility for a genuine mistake but their response is a brick wall. Certainly it will be my last car rental with them "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ALAN - 25 September 2022

" See above. "

" Please make sure that you hand over a thoroughly prepared car and that all dents/scratches are recorded. Only after I complained was a replacement given to me, which was a very nice car, but it developed a software problem which meant that I had no radio nor GPS and other facilities from the menu on the home screen. Contacting and organising a replacement for that vehicle proved rather difficult as everything has to go through a call centre and details were not given to the hiring branch (BHX airport). "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BIRMINGHAM, GB - Reviewed by IRAM - 22 September 2022

" Great experience definitely will become an advocate for the business. Great service "

" Good experience highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BERNADETTE - 21 September 2022

" Not the greatest experience I must say. Collected car on Friday evening no problem. Got a puncture at lunchtime on the Saturday and waited until gone 5 to be told that no one could assist me from the RAC, as treated as a breakdown as No Kwik Fits could help. There doesn't appear to be a great plan in place if First Assist or RAC are unable to help until the next day? Unbelievable. Thank goodness I wasn't stranded in the middle of nowhere but still unacceptable. In the end I had to contact a 24 hour mobile tyre service to get me back on the road to airport B&B. As I mention above, as the cars are checked in and out, if anything goes missing, surely the hirer should be liable? "

" I've rated a 5 as no staff to check car back in and unable to explain the stresses of a puncture (as detailed below) - I have also contacted Europcar Customer Services to explain the situation. It might be worth reviewing the fact that a car could be hired with at least a spare tyre. As the cars are checked in and out, if anything goes missing, surely the hirer should be liable? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PAUL - 30 August 2022

" Excellent "

" No problems at all. Speedy service and I even got an upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MARGARET - 30 August 2022

" part from th hard sell on insurance and the locked door all was okay. I assume as flight information is given staff would know that the flight was delayed and therefore be expecting me? "

" I had a delayed flight and the autoeurope office door was locked, but they let me in and after saying I had a car booked looked for the details. It was 11.pm. I was shown the car in the dark, so had to take the man's word for it that it was in good condition. (A torch to show me this would be useful?) In the dark I was given the "hard sell" about insurance, I thought this should have been done in the office, it was all rather intimidating. The car worked well, drop off went smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by IAN - 30 August 2022

" Thanks to all the team at BHX, fast & efficient "

" Thanks to Charity for sorting out my booking excellent customer care, the hiring and return process was made so easy by the team, many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by VERONICA - 26 August 2022

" Very pleased with AutoEurope, thank you. "

" I would like to see full range of possible vehicles provided within a category, so you know what you could be offered. No point booking a specific vehicle proposed if that vehicle not available, resulting in upgrade (often). "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANDREAS - 21 July 2022

" VERY SATISFIED GENERALLY WITH SERVICE, STAFF IN BIRMINGHAM WERE EXCELLENT. "

" VERY SATISFIED GENERALLY WITH SERVICE, STAFF IN BIRMINGHAM WERE EXCELLENT. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by JAMES - 18 July 2022

" Good experience with service and car "

" Efficient staff and car was as expected "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by CAROLINE - 11 July 2022

" Efficient staff at the terminal and will use Europcar again. "

" Very quick and efficient pick-up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by WILLIAM - 30 June 2022

" I'm not sure what I'm meant to say here?? "

" Very pleased with the service and the efficiency of the staff,I only gave 9s as I believe there is always room for improvement. As to the vehicle itself,I didn't like driving it,clutch was very high,but that's a personal thing,and other than the clutch the vehicle was grand "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by STEPHEN - 30 June 2022

" Every aspect of the hire went well, there were no problems, staff were polite, helpful and pleasant to deal with. "

" Every aspect of the hire went well, there were no problems, staff were polite, helpful and pleasant to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JAMES - 27 June 2022

" Auto Europe no help with my issue. At time of breakdown 6.0pm no one available to assist all services closed. NO SUPPORT. Have not yet issued a credit for the rental .....so not impressed with Auto Europe "

" Car brokedown after driving 50 miles. Engine lost power and AA roadside assist towed car away (AA very good) AVIS and Auto Europe not available, nobody answered phone, AA man very flustrated with lack of availability of AVIS people. I had to call a personal contact to pick me up from breakdown position. Next day still nobody at AVIS answering phone so I took a train back to Birmingham airport to report situation in person to AVIS. Manager of AVIS pick up site very good, he had not yet received any report of breakdown but quickly confirmed situation and cancelled old rental and issued new contract and car. Because car was rented via third party (Auto Europe) Manager was unable to credit me back for loss and breakdown but informed me he would request credit from Auto Europe....not yet received "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BIRMINGHAM, GB - Reviewed by RAFAEL - 16 June 2022

" Worst experience ever !!! I couldn't rent the car since my driver license address doesn't match with my current address, I can't see that requirement anywhere and you will charge £100 .. still waiting for the refund of the rest of the money. i won't ever again book with this company and I will spread the word "

" Worst experience ever !!! I couldn't rent the car since my driver license address doesn't match with my current address, I can't see that requirement anywhere and you will charge £100 .. still waiting for the refund of the rest of the money. i won't ever again book with this company and I will spread the word "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by ELIZABETH - 31 May 2022

" very easy to book and straigth forward process "

" Very helpfull and the costumer service was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by KAZUHIKO - 12 May 2022

" Over all good service! "

" Good service over all! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by STEPHEN - 27 April 2022

" No problems. Website was easy to use. "

" Pick up went smoothly. Staff brought the car to the cabin in the rental car park. Car had multiple scratches and marks but they were all from previous hirers. Return was no problem, staff accepted that the damage to the car was there before my hire. Staff were very helpful, I will use Keddy in future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PAUL - 08 March 2022

" Ryan was unhelpful and did not attempt to assist in resloving the problem of not having two print out of bank, ultity bills as well as my Drivers licence and the vocuher which had my address on it, plus several credit card which confimr my identity. I was not are that I need two utility ot bank statements and there was no email from Sixt to say that. It is in the terms and conditions but would have been helpful for that to me emails and set out clearly rather than burried in the terms and conditiions. I have hired cars all over the world and never need two addtional proof of address as well drviers license. Asking for them to be printed when we are told to be more environmentally sustainable and have switch to online statements on apps which are not useable. Not happy at how I was dealt with by Ryan who had zero customer service skills or commom sense. "

" Ryan was unhelpful and did not attempt to assist in resloving the problem of not having two print out of bank, ultity bills as well as my Drivers licence and the vocuher which had my address on it, plus several credit card which confimr my identity. I was not are that I need two utility ot bank statements and there was no email from Sixt to say that. It is in the terms and conditions but would have been helpful for that to me emails and set out clearly rather than burried in the terms and conditiions. I have hired cars all over the world and never need two addtional proof of address as well drviers license. Asking for them to be printed when we are told to be more environmentally sustainable and have switch to online statements on apps which are not useable. Not happy at how I was dealt with by Ryan who had zero customer service skills or commom sense. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by YUSUF - 27 January 2022

" Best avoid "

" Shabby office, unprofessional, feels like they are on a money grab. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MALIK - 12 January 2022

" Not good "

" I didn't get my money back. I cancelled the booking. Please arrange to send my money. Thanks. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MICHAEL - 19 December 2021

" Excellent customer service, best prices offered and will,without doubt, use AutoEurope in the future. Thank you. "

" Would most definately recommend Easirent at Birmingham airport. Service by all staff and shuttle experience was excellent (just a few minutes drive from the airport). New car, immaculately clean & great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KAZUHIKO - 05 December 2021

" As said above. "

" The car I rented was very good and energy efficient however the fule guage was less than full. Also I later was charged fuel fee although I returned full and the meter shows over the full. I sent complaint but no answer has been given so far. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by ANTONIA - 15 November 2021

" Great car at great value "

" Telephone Staff needs to be more patient "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JULIE - 03 October 2021

" Other than the attitude of that one member of staff mentioned above, I was overall satisfied with the service provided and won't let one relatively minor incident put me off using both Auto Europe and either Europcar or Keddy in the future. "

" Over the years I have used Auto Europe and, through them, either Europcar or Keddy, frequently. My experience has always previously been a positive one and I've found their staff to be professional, helpful and friendly. Sadly, on this occasion, the young lady who dealt with me was none of those. Admittedly, she was polite and I wouldn't say she was rude either. However, it was blatantly obvious she was having a bad day and an ongoing disagreement with the young man who sat at the far end of the counter. I get that we all have bad days but, having worked for many years in customer services myself, I was always taught to leave my problems at the door, to choose my attitude and give the customer my full attention. As a customer, I don't need to know that she doesn't like the way she is being looked at by her colleague. Save the arguments and slanging matches for when there are no customers present. Even a smile would have gone a long way to improving the experience. A great shame that the attitude she chose that day was not a good one. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by NICK - 15 September 2021

" See above. "

" Was told by Europe car employees that keddy is just an agent their are not a car rental company and they Europe car do not work for keddy ! My worst experience in renting a car 100% fiwn to the Europe car staff at bhx Airport. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

BIRMINGHAM, GB - Reviewed by PREBEN - 13 September 2021

" As always perfect experience with you - Auto Europe, but Sixt was disappointing, as they did not honour the agreement they themselves had suggested. "

" At the counter the rental was changed from free mileage to max 1.000 miles in consideration for insurance "Interior Protect" for free. When the invoice arrived after return, I was charged for the insurance anyway (had driven 116 miles). "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by GODFREY - 27 August 2021

" Excellent team at BHX "

" Staff excellent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by RIZWAN - 15 August 2021

" 5 star service from start to finish would definitely use again. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JOSEPHINE - 11 August 2021

" Overall my experience was fantastic "

" Quick and easy I always get a good upto date car. It's cheap and reliable I won't use anyone else. Budget is amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by WILLIAM - 02 August 2021

" See above "

" It could not have been better in any way at all. The agent was friendly and efficient. He dis not try to sell me any extras but helpfully explained the extra insurance. Amazingly, they called me to tell me I had left my spectacles in the car before I had even noticed they were missing! Alamo at BHX is ace, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by EUGENE - 25 July 2021

" Awful start to our holiday, Customer care and understanding Zero. "

" Office was closed when I went to pick up car so I never got a car from AVIS and no understanding of my situtation from your company. Which left me having to hire from another company , with no offer what so ever for some from of finanical redress as I never actually got to hire the car from AVIS. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by RICHARD - 07 July 2021

" Poor service on arrival car that had me not confident with. Would have to think very hard about hiring again !!!!!!! "

" Ordered a VW Polo, to be up graded to a tank of a vehicle. Arrived at the airport and checked to were you collect your online service directs you to a desk in the airport itself. But no you have a 15 min walk back to see you had come from staff were late opening with only one lady staff. No advice on the car you are given just get in and drive off total pity that the service at the start did not match the return service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BIRMINGHAM, GB - Reviewed by KATHARINE AND - 22 June 2021

" See above "

" Man at desk offhand and clearly not happy to be there. Although there was no queue, he dealt with us unusually quickly , avoided asking the usual questions and even forgot to tell us the passcode to get out of the rental area. The drop off with another person was fine, friendly - but didnt even look to check if car was ok, fuelled, undamaged etc "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RASHTA - 09 June 2021

" I secured an online vehicle,...took the correct documents, I had a variety of vehicles available in the category of my choice on that day. Then i was good to go "

" Simple, efficient and straight forward no fussing no hassle,.. polite friendly helpful staff,..would recommend . 10/10 overall service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by STEPHEN - 15 April 2021

" Very good service "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NIGEL - 08 October 2020

" Good "

" All really good and free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by TIM - 03 October 2020

" Really good staff, shame I was offered a car I didn't want. "

" The car offered was not the class I ordered. However a better replacement was found. This was luck rather than planning. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by CHRIS - 19 September 2020

" Deposit still not received "

" Haven't received deposit back "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BIRMINGHAM, GB - Reviewed by SHATISH - 06 September 2020

" As above "

" The Vehicle was dirty and not even cleaned ref covid issues, we had to clean the vehicle upon collection, reasons given why not cleaned were we did not have staff - poor reason, vehicle had not been checked , had to fill up with oil, as we had a warning sign on dash screen oil required - long trip to Scotland and had to stop every 1 hour to check oil. poor service from rental company. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by MATTHEW - 04 September 2020

" Auto Europe booking was problem-free., and as a previous customer would recommend them. "

" Collection of vehicle was ok. Despite the weather being sunny and dry I was not shown to the car nor was I shown anything about using the car. It was not until day 3 did I find the A4 sheet (folded) behind the driver's sun visor which had the basic user-instructions. No-one had explained that it auto-starts when stationary, or had a speed limiter, and that the headlights even had an auto function (which had been switched off). Although I had been upgraded to a different car it may not have been that beneficial (it was not so-user-friendly and less-economical). I was not asked about drop-off times and office opening hours, and I had to ask a member of staff outside in the collection area what to do when I returned the vehicle out of hours. Member of staff was polite and friendly and chatty. I will however check the condition of the vehicle more thoroughly next time and not accept that it was ok...... "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JULIA - 02 September 2020

" All great "

" All round brilliant service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by WINSTON - 29 August 2020

" Ease of booking and range of choice very good. "

" Pick up a bit slow but understandable under the circumstances. Staff friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by OZAI - 13 August 2020

" Don't feel the complaint and health and safety implications were taken seriously had I been injured this company's would probably try there best to avoid liability "

" Unable to use boot of vehicle "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BIRMINGHAM, GB - Reviewed by SABINA - 09 April 2020

" I had to drop my car off today for 6am but nobody was there to receive it from me. After couple of hours waiting I just left the key in a mailbox. As there was no one there to drop me off I a shuttle as stated in your sale, I had to walk to the airport with my 2 suitcases for 14 mins on main roads as there was obviously no shuttle available. I missed my flight which was at 8.32am. There was no flight until the next day. You owe me money for the flight. I know companies like you are greedy and won't pay the full $788 but you owe me partial refund for the ticket I've had to rebook. Also on the day of pick up 19th March I waited over an hour to be picked up by the shuttle guy from BHX to collect the car so you also need to give me a partial refund for your late pick up and i have returned the car with £5 extra fuel. Also it states clearly in the terms and conditions that the deposit to be held is £2500 but the guy who I dealt with on the day of collection took £2600 without my consent and did not provide a reason and this is against the law and the trading standards. Actually it's classed as fraud to take extra money from someone's account and not telling the person. I was told on email confirmation I would receive the "Toyota Aygo (Manual)" but was given a small red Kia. So your whole booking was a lie and did not meet my requirements. I want my money. "

" I had to drop my car off today for 6am but nobody was there to receive it from me. After couple of hours waiting I just left the key in a mailbox. As there was no one there to drop me off I a shuttle as stated in your sale, I had to walk to the airport with my 2 suitcases for 14 mins on main roads as there was obviously no shuttle available. I missed my flight which was at 8.32am. There was no flight until the next day. You owe me money for the flight. I know companies like you are greedy and won't pay the full $788 but you owe me partial refund for the ticket I've had to rebook. Also on the day of pick up 19th March I waited over an hour to be picked up by the shuttle guy from BHX to collect the car so you also need to give me a partial refund for your late pick up and i have returned the car with £5 extra fuel. Also it states clearly in the terms and conditions that the deposit to be held is £2500 but the guy who I dealt with on the day of collection took £2600 without my consent and did not provide a reason and this is against the law and the trading standards. Actually it's classed as fraud to take extra money from someone's account and not telling the person. I was told on email confirmation I would receive the "Toyota Aygo (Manual)" but was given a small red Kia. So your whole booking was a lie and did not meet my requirements. I want my money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by FRANK - 21 March 2020

" Second time recently I have used Alamo BHX and the staff and service has been top class. "

" Second time recently I have used Alamo BHX and the staff and service has been top class. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SACHIN - 18 March 2020

" No issues about Autoeurope. They provided a great rental car but the provider charged a further amount disputing the insurance cover provided by autoeurope "

" I have rented a few times with them. few strong observations. 1. the car they provide always is from much smaller but they seem to have a justification. e.g. I booked i20 they offered me i10 saying its same. 2. you always end up paying more amount at reception because they try to convince you that the insurance cover chosen is inadequate. 3. pick up area outside Birmingham airport can be extremely inconvenient if its cold/raining "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by SHERI - 17 March 2020

" Overall the service was great. Make sure you read the relevant documents that you will need before collecting vehicle. "

" The counter staff member was so helpful and kind. Made the experience for me. The car was great but stank of cigarette smoke which was a real shame. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BIRMINGHAM, GB - Reviewed by PETER - 14 March 2020

" vehicle no show and still no refund which must arrive in my account today "

" vehicle no show "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by LEE - 13 March 2020

" Pain free and cheap "

" Pain free and cheap "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SAMUEL - 06 March 2020

" Recommend this firm for car hire. Great service and pleasant staff. Thankyou "

" Staff were courteous and helpful. Great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DENIS - 04 March 2020

" I allways use Auto Europe for my car hire, as I hire in lots of countries. Its convenient and easy. "

" Simple system. All information given. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NATASCHA - 03 March 2020

" all good no issues "

" very good no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JOANNE - 28 February 2020

" Overall thoroughly enjoyable "

" Easy straightforward and competitive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by GRANVILLE - 27 February 2020

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KIM - 26 February 2020

" Very pleasant experience "

" Very professional and easy to deal with. Very friendly and helpful staff. Lovely car and good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ABIGAIL - 26 February 2020

" Car was beautiful but hidden charges ruined it "

" Hidden charges when I got there was very unfair cost me 139pound to rent the car then an additional 185 on my arrival "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ELIZABETH - 24 February 2020

" Easy booking, fast service. In general "great" "

" Staff very friendly and efficient. Car was in excepcional conditions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SOHAIL - 21 February 2020

" Worst service ever "

" The worst service i have ever experienced in my life from a company!! I went there had all my paperwork but no credit card. I told them as i told have a card can I collect my car tomorrow as i had it booked for over 10 days, they said no you have to take the car right now, i said can i have 30 minutes to and get a credit card they said we close in 10 minutes and we can't wait for you. So i paid for no reason, no refund was made even though I didn't take the car. Will never ever use or recommend green motion unless i get a voucher or full refund "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by LESLIE - 17 February 2020

" EVERYTHING WORKED TO TIME "

" GREAT CAR GREAT PRICE GREAT SERVICE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by COLIN - 14 February 2020

" Good car. Everything perfect "

" Excellent service and staff very polite and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JAMES - 13 February 2020

" Difference in insurance excess from your company to Greenmotion wildly different which caused delay in car pick up and I am yet to receive full refund as promised. How would you consider this for customer service? "

" The insurance excess on my agreement with autoeurope differed by £1200 what greenmotion was expecting. After discussion with AE supervisor I paid £96 extra with the promise and email to confirm a full refund. I am yet to get any refund. Once resolved the service would be excellent "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by HUSNAIN - 11 February 2020

" Didn't even get car as they wanted 3 forms of id and i only had to. Nowhere was this stated and who carries 3 form of id. Autoeurope refused to refund! I will leave negative reviews in all possible places available! "

" Didn't even get car as they wanted 3 forms of id and i only had to. Nowhere was this stated and who carries 3 form of id. Autoeurope refused to refund! I will leave negative reviews in all possible places available! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by MICHAEL - 09 February 2020

" Alamo did not fail in our expectations. Good car, price and prompt friendly customer service "

" Excellent service and good prices. Got an unexpected upgrade this time! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DAVID - 06 February 2020

" Excellent and will repeat every time I travel to Birmingham "

" Quick, easy and friendly. Lowest deposit too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by DAVID - 05 February 2020

" Excellent great I did not have to return with full tank.no searching for s filling station. "

" Very helpful and friendly staff.efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PATRICK - 05 February 2020

" Apart from the pick up issue, it all went well. "

" The only issue is the pick up at the airport car park, which can take some time. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RONALD - 04 February 2020

" Very good as ever "

" Great apart from 30 minute delay when I arrived to pick up and was told there was no car for me "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PETER - 04 February 2020

" Green motion are away from the airport and attract customers by offering very low prices, but they will jump on anything to increase the income. A 25mm x 2mm scratch on the very edge of a wheel is barely noticeable to the naked eye, and certainly does not warrant a charge of £140.And £96 to run a car through a car wash is robbery. "

" when i returned the car they said it was to dirty to inspect and charged me £96 for the cleaning. this was done the next day when i was not there. They claimed two tiny scratches on the wheel where down to me and have charged £280 of my credit card. they claim not to have a pressure washer on site have to go to a car wash several miles away. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by MARTIN - 31 January 2020

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by PAUL - 30 January 2020

" As above "

" I love cars; the Focus is a great car despite its 1.0L engine. Peppy and great fun to drive. Competitors like Green Motion are putting a Honda Jazz in to the same category! It is awful by comparison in my opinion. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JONATHAN - 29 January 2020

" Auto Europe fine - but please come back to me about the car segment. "

" There was a long queue at the desk, which wasn't there at any of the other providers. Car that they gave me was an A-segment (https://en.wikipedia.org/wiki/Hyundai_i10) when I had ordered a B-segment. They did not offer me any other options without requiring extra money. I was not offered any refund. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by NICHOLAS - 28 January 2020

" Very Good "

" Everything went as planed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SUZANNE - 24 January 2020

" Very good "

" Excellent. Helpful , patient and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by VINCENT - 15 January 2020

" Great experience overall and excellent value for money provided. Excess is very high at £2,500 but that is without taking additional insurance. "

" Check in was effortless after previously having read the details on the car rental company's portal. There are many cars available to rent here and the location is conveniently close to Birmingham Airport minus the headache of dealing with airport traffic and congestion. Always be sure to spotlessly check all over the car as they have a pricelist of charges they could apply when you return the car. Scratches, scuffs and minor dents from the opening of another car door can be added as charges so be very careful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by IAN - 14 January 2020

" Booking with AE always easy, just be careful with your choice of actual supplier "

" Be aware as a UK resident you must provide hard copy proof of address, they will not accept electronic prints of bank statements etc. £24 cost for GM to verify your address. Car was returned not cleaned / washed off & they wanted £96 (!!) as a cleaning fee. Went to a local hand wash, 5 mins to rinse it off for £6. Never again will I use GM; I just don't understand these dubious business practices but of course the conditions are all in the small print somewhere so difficult to argue these points on the day. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DAVID - 10 January 2020

" Easy to book and great prices. "

" We were offered a free upgrade and everything was dealt with very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MICHAEL - 09 January 2020

" Good Value "

" Excellent Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NICHOLAS - 08 January 2020

" Ripped off by Green Motion supposedly because of Auto Europe's rigid requirements. "

" Travelling from Jersey, part of the British Isles, to Birmingham, UK I do NOT require a Passport. The desk at the Green Motion office at Birmingham Airport insisted that I required one to take a car booked via yourselves and it was your requirement which could not be ignored. I had a Jersey photographic licence, the paper version of my Jersey Licence WITH a photograph reproduced on it and containing my home address. Also I had an official Government of Jersey communication in the form of my Income Tax Assessment that I had received that morning and I was using as a second proof of address. I was informed that no matter that I have my own Annual Car Hire Insurance that because I was from outside the UK they compelled me to pay £260.98 extra insurance to "cover them" as I had booked via an agency: yourselves and it was you, Auto Europe, that demanded a Passport even for Channel Island residents! As this was 9 pm just before Christmas and I had some miles to go I had to comply with what I consider BLATANT ROBBERY! Just because I was a Jersey resident arriving late before a holiday, and even though I am a Citizen of the United Kingdom, I have been ripped off. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MICHAEL - 08 January 2020

" Happy with service & very competitively priced after scanning the internet "

" All good, smooth pick up & return, very helpful & friendly staff. Would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by MARCO - 08 January 2020

" I've used Auto Europe before with other companies so fine with them, but I'll never rent with Green Motion again. "

" Original quote paid in advance: £165.80 Extra on arrival despite correct documentation: £196 Total: £397.80 15 days "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

BIRMINGHAM, GB - Reviewed by BARRY - 07 January 2020

" Please see my comments above, I have used Green Motion before and not had any problems, but I understand that they are under new ownership perhaps that as something to do with the change in the insurance as I have never been charged such a high rate before. "

" Everything was fine until it came to the extra insurance to make sure that i was fully covered, It came as quite a shock as I was told that it was going to cost me £242 0n top of the £203 that I had paid when I booked the car last summer. I think that everything should be inclusive when booking this would save any shocks when you collect your vehicle. I am a pensioner and have watch what I spend, and this experience is going to me think before I book my next car no matter who this is with. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JANE - 07 January 2020

" Highly recommend. Smooth and efficient and car was immaculate. "

" Very efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by TREVOR - 07 January 2020

" I started with a price of £156 but ended up paying £456........additional costs for early drop off, insurance to avoid £1200 being placed on my card as a deposit which I was unlikely to see all of again. Couldn't find the Green Motion office, couldn't find the Green Motion rental return space. "

" I started with a price of £156 but ended up paying £456........additional costs for early drop off, insurance to avoid £1200 being placed on my card as a deposit which I was unlikely to see all of again. Couldn't find the Green Motion office, couldn't find the Green Motion rental return space. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by NICHOLAS - 06 January 2020

" Watch out for "sharp practice " Insurance scams and repair scams "

" Unfair practices against your customers "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by RACHEL - 06 January 2020

" Love the car "

" Very quick and professional customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by CLIVE - 06 January 2020

" A very good experience overall Thank you also to the polite young lady who dealt with the hire and return. "

" I ordered a Ford which was not available. I was upgraded to a new VW Golf. It was a joy to drive and made the whole experience and holiday a pleasure. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANTHONY - 06 January 2020

" Although Alamo Enterprise was furthest office from airport cars and staff were very good. "

" Grace at the depot was very helpful on pick up of vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JORGE MANUEL - 05 January 2020

" Very good... "

" Everything perfect... "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ABDUL - 04 January 2020

" Good service and experience. "

" Good Experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by AARON - 04 January 2020

" Fantastic car and price "

" Friendly team and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by VIPUL - 03 January 2020

" Terrible experience. The worst customer service staff I have experienced. Non caring. The car was smaller, older and disappointing. I usually rent from hertz and I pay a premium but the service is so much better. You really need to improve your counter staff. "

" The counter staff was rude. He arbitrarily downgraded us to a smaller car then what we had booked. And said this is what I have if you want it take it else you can leave and go else where. Had we not prepaid the rental we would have gone elsewhere "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BIRMINGHAM, GB - Reviewed by JENNIFER - 01 January 2020

" Regular customer so disappointed with car Have you any special offers for January and February as we are returning again from Portugal "

" Not the normal standard car believe old one from old franchise? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ROBERT - 27 December 2019

" There were differences between what material Auto Europe stated I would need to produce to rent a car and what was required by Green Motion. "

" The procedures to collect and drop off the car was too complicated and took too much time. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by WASIM - 20 December 2019

" Very efficient "

" Friendly staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NICK - 18 December 2019

" Although Auto Europe has a nice site and helpful means to identify a good car rent deal. Is missing a very important point. Not all customers have great sums of money to warranty their rental. In my case I chose the full insurance yet wasn't aware that I had to leave a huge deposit also ??? That spoiled the otherwise great experience "

" Excellent Staff with great attitude and behavior. Would have been really bad if it wasn't for Jamshed resolving all the communication & Auto Europe mishaps. In particular the high deposit without a clear indication at the time of booking. Of course was at the small print but not somewhere evident or visible "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by BETH - 11 December 2019

" I asked to cancel about 10 minutes after I booked because of the credit card requirement and Adam in the call centre was extremely unhelpful and hung up on me , absolutely disgusted with your customer service staff "

" I asked to cancel about 10 minutes after I booked because of the credit card requirement and Adam in the call centre was extremely unhelpful and hung up on me , absolutely disgusted with your customer service staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by ELIZABETH - 06 December 2019

" See above. Disgraceful "

" My collected the car, was booked as a golf. They gave her a fiat500, one class below, told her that it was the same class, said she could have the next step up class for extra $$, she had no choice doe to bags. Complete rip off and took advantage of her. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by WILLIAM - 28 November 2019

" Overall very happy with booking online. Easy to use site and very clear. Felt confident using it . Everything clearly set out "

" Good location and felt at ease dealing with them. Would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by GEMMA - 25 November 2019

" Apparently I am not entitled to a refund as it was my choice to cancel the booking! the customer service I received was appalling "

" The staff were so rude that I didn't even have the car and I cancelled the booking yet I am still being charged. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by ROGER - 23 November 2019

" unsatisfactory "

" The credit card was refused although there were sufficient funds available, I checked my account at the time of refusal, it was 11.30 at night and no explanation was given and no alternative providers were still open. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by ALAN - 23 November 2019

" Can't fault it "

" Very good no complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DAVID - 20 November 2019

" Easy to book, fees explained well in attached documents. High excess on collection though despite being fully insured. "

" There was no staff at the office when i when to collect the car only the valet guy. Picked up the car late, not a good start. I requested a small car ended up with a large skoda, nothing similar to a Toyota IQ. The car itself had a fair bit of damage on the outside, scrapes and dents, inside of the car was dirty fabric seats, appears to have not had a good clean in a while. Drop off was raining, no staff near to the drop off point. I found a female member of staff who appeared to be working alone, she's the only person whos apologised and was efficent in processing thr cars return. Pretty rubbish experience given the market is competive. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BIRMINGHAM, GB - Reviewed by KIERAN - 15 November 2019

" Just a couple of minor issues but otherwise very good "

" The location for the return was not easily found. The counter staff did not tell me about the code required for raising barrier on exit. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BHARAT - 15 November 2019

" I have already shared it above. I did hire a car for second week again with Easirent as already previously booked, the car I was given was a badly damaged tiny Toyata Aygo which I had to go back following day to get changed as nearside mirror was totally cracked and made driving dangerous without clear visibility of left! Replacement given is another Toyota Aygo after Easirent agent tried hard to sell me an upgrade. "

" It took almost hour and half to go through the process of pickup as the Easirent agent wanted 2xproof of UK address (utility bills) and the electronic copies I had was not suitable as he could not scan them and he said their printer was not working since long time!! Then when I questioned why it was necessary for UK address verification when I have a Swiss driving licence and Swiss address, I think he realised the mistake and paperwork was then done in few minutes! But, at no point there was an apology or explanation given. He did however give an upgrade of the car which was good. However, all this caused lot of stress to my wife and myself as we had to rush to hospital to see my mother who was about to go in for a major operation and all this delay did not help. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BIRMINGHAM, GB - Reviewed by MYNDERT - 13 November 2019

" Easy transfer to and from the airport. The experience was completely stress-free "

" Staff were really helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by SIMON - 11 November 2019

" Good service "

" Good car, good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BENITA - 08 November 2019

" Poor experience in Birmingham airport pick up.staff very rude "

" Staff rude when you don't take out extras at service desk,Birmingham airport "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANN - 06 November 2019

" Very good! "

" Even though my flight was delayed & i was 5hrs late collecting my hire car nothing was too much trouble for Zayn or his colleague. "