AUTO EUROPE BORDEAUX, FRANCE Car Rental Reviews

BORDEAUX, FR - Reviewed by LEONARD - 18 September 2025

" Auto Europe is my first port of call when hiring a car. The prices are competitive and the booking process is straightforward. "

" The member of was very friendly and the rental process was easy to complete. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NEIL - 17 September 2025

" Have found Auto Europe easy to use and good value, but now unsure the benefits of the additional insurance "

" We paid for full insurance via Auto Europe but OK Mobility wanted a further €278 for comprehensive insurance. This was a hard sell and quite threatening "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by PHILIPA - 16 September 2025

" Brilliant service as usual "

" I specifically book this for the speed of Collection and drop off plus the risk free hire. Even though there was a slight issue with the machine on collection the staff were efficient and sorted it quickly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CATHRINE - 15 September 2025

" Unclear insurance information resulting in significant additional charges which were unexpected when hiring the car "

" Slow service to pick up car - queuing for an hour Car not with full tank of fuel Hidden/unexpected insurance charges not communicated in advance "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by ROBERT NICHOLAS - 15 September 2025

" On line reservation through Autoeurope was fine. "

" We had to wait 40 minutes even though there was no queue because our reservation specified a pick up time of 330pm and not 250pm when we arrived. This was inexcusable. The car had done over 30,000km and the engine made a strange noise. The price was excessive for what we got. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by JONATHAN - 15 September 2025

" Perfect "

" All excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by SAM - 08 September 2025

" AE are always good value and easy to use "

" Unfortunately, Rentscape didn't honour the first free additional driver, which meant that I had to do all the driving rather than sharing the driving. Not a huge issue, but inconvenient when I specifically chose Rentscape as the contract included first additional driver for free. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by KEITH - 04 September 2025

" Generally good. Would be helpful if the pick up procedure could be streamlined. "

" Pick up was a little slow. More communication would have been helpful. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by KIRSTEN - 28 August 2025

" As above "

" Hidden costs drive customers away. I was told that my fully comprehensive insurance is not valid as it's not with ok mobility. I ended up paying another £541 for insurance...ridiculous. Needless to say you won't see me again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by GRANT - 26 August 2025

" See above "

" Have put in a complaint about the dirty car seats and obvious dog smell in the car. There were car park tickets in the car so it clearly hadn't been cleaned very well. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by ALLISON - 25 August 2025

" OK Mobility are awful & rude. I will not use again "

" Awful counter staff. Upset I didn't take their extra insurance. Attributed a scratch I was not responsible for to me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by FIONA - 25 August 2025

" I bought the extra cover via online booking, but was told this has limitations at the desk and tried to upsell another insurance at the desk, which would have doubled the cost of the car hire, so I politely declined. It does cause anxiety though when you buy the extra cover that comes with the online booking, to be told that this also may not cover all damage. "

" Car was as described, god condition and easy to drive. There were just a few minor scratches on pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANTHONY - 18 August 2025

" No problems from start to finish "

" Fast service and excellent car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by BRYAN - 18 August 2025

" As things stand I have paid for the same car hire twice "

" Upon arrival I was told that because I don't own a credit card that my booking with Auto Europe was not valid and I would have to rent directly through OK Mobility. I did e-mail Auto Europe to request a refund but as yet I have had no response. Whilst I have scored the staff at OK a 1 I am sure they would say there are efficient in as much as they got an extra 800 euros and they were all very nice but I was left in an impossible position. With hindsight I probably should have called straight away but they suggested that I wait for an e-mail of all the documents to come through as proof of what had happened. Despite requesting these I still don't even have them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DENISE - 18 August 2025

" Booking with autoeurope and ensuring I book with one of the bigger (slightly more expensive) operators means I have a stress free experience "

" They were quick and efficient. I also feel like you don't have to constantly worry about them trying to rip you off in one way or another. They are fair and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by CATHERINE - 16 August 2025

" Please note this booking was one of two reservations made on the same day with Enterprise, the other booking was made by my husband Antony Walters voucher number UK5864277. He has submitted his own review of his experience and our two reviews should be considered together. We are unhappy as we spent 4out of 7 days of our holiday sorting out car rental issues as well as missing the wedding party we had arranged our holiday around. That aside my main concern is that I was advised that the car was safe to drive and the tyre damage was not a problem. I would welcome the opportunity to discuss our concerns with a representative please. "

" I have just returned from holiday and I am seriously dissatisfied with some parts of my car rental experience 1. I had booked a car to be available at 2:30pm, arrived at agency on time, paper work sorted on arrival but car was not available until 3.55pm! and this was only after persistent enquiries to the counter staff despite counter staff initially advising it would be ready within 15minutes. 2 On pick up there was damage to the front passenger side wheel, I was told it was safe to drive despite visible damage to the tyre. 3. 2 days later (at approx 3pm)I had a blow out of above mentioned tyre, thankfully without injury or damage. I called Enterprise assistance, advised them that I was on the autoroute with 2 children aged 4 and 2 years, they advised it would be up to an hour for recovery, It was a very hot day. I was advised to stay in the car with the aircon on (contrary to best practice). When recovery vehicle arrived an hour later he was unable to recover from the motorway as he was not contracted by the Police to do so. Assistance was contacted again and the correct contractor came after 30 minutes he recovered us and the vehicle to a garage. Assistance arranged a taxi to take us back to our accommodation this took 40 minutes to arrive and almost an hour to get back to our accommodation (way past the children's dinnertime and bedtime!) 4. Assistance assured me that they were arranging for me to have a replacement car the next day (we were going to a wedding) and I was given a link to track progress. I telephoned and emailed the agency within their advertised working hours to alert them to my need for a replacement vehicle. The next morning I contacted Enterprise assistance as the tracking link had not progressed ( it still hasn't) and I was told to go to the airport to pick up replacement car I double checked she meant the airport as I had originally picked up the car at the train station and I double checked there would be a suitable replacement waiting for me 5. I went straight to the airport and the counter staff had no knowledge of my predicament. They were helpful despite being busy and after several hours I was provided with a replacement. We missed the wedding. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by STEPHEN - 16 August 2025

" Decent price via Autoeurope, simple pick up and drop off at Bordeaux airport. "

" Good company no hardsells, nice vehicles "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by DIANE - 16 August 2025

" The staff were very helpful and practical. "

" The staff were very helpful and practical. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RICHARD - 15 August 2025

" Ok "

" 2nd pick up from Bordeaux, they tried to tell me the car i ordered wasn't available and I would need to pay extra. I refused, then got the car is ordered "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by SEBASTIAN - 13 August 2025

" Before calling ok mobility, I rang auto europe. There was no compassion from the man who answered and the only option I was provided was to book a brand new vehicle and hope and pray that ok mobility would refund the original booking. Again, this was very much taking advantage of a customer in a vulnerable situation who had just been through the stressful process of dealing with a flight cancellation. "

" My original flight was cancelled 2 hours before departure with the next available flight 2 days later on the 28th July I called okmobility to ask if it was ok with I was 2 days late to collect the car. I said explicitly what date and time I would be able to arrive. I was assured three times by the lady on the phone that I would just have to pay a € 60 re-activation fee. Upon arriving at the okMobility counter, I was then informed the re-activation fee was only valid for 24 hours after the booking. Had the lady informed me about this on the phone, I would have made alternative arrangements. Instead I was forced to pay out over € 330 for a new car hire booking. Bearing in mind the original booking was around £175 and the new booking was for 5 days instead of the original 7. There was NO compassion at all from staff at the counter for a circumstance beyone my control. There was no recourse for the lady on the phone from okmobility who assured me THREE times that I would only have to pay a € 60 re-activation fee. This was very much taking advantage of a customer in a vulnerable situation who had just been through a very stressful couple of days following a flight cancellation. During what was supposed to be a stress-free holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by MARTIN - 13 August 2025

" All ok "

" All good "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by NIGEL - 05 August 2025

" Let's see how the issues arising are dealt with before deciding whether this is a good review or poor. "

" Short wait at desk. Car not the same type as booked but still suitable (estate Megane instead of a monospace - eg given was Kia Sportage). Quite a bit of body damage on the car but well recorded. OK inside but windsreen so dirty I had to clean it on Day 2. Additional driver charge was much more than on the booking confirmation so I hope that Autoeurope and Goldcar sort that out for me. Just dealing with that. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by TIM - 05 August 2025

" As above, I feel that customer service was completely absent and that I was treated with contempt, being accused of something which, while not true, would not have been out of place had I been. I received no help whatsoever and that is unforgiveable. "

" The circumstances around the collection of the vehicle were appalling. Following the instructions on all correspondence sent to me ahead of collection, I was directed to an entirely incorrect part of the city. Getting through to someone (phone) who could help me was challenging. When I did finally get through to someone, they were hostile, unhelpful (initially) impatient: they even accused me of being argumentative. I urge anyone who might read this to review the calls - customer service was non-existent and it was precisely the start to my holiday that I didn't want. My family members were upset and this added to my stress. Disgusting. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by DARREN - 31 July 2025

" Auto Europe make it very easy to compare pricing. "

" Efficient "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by PAUL - 30 July 2025

" The link between Auto Europe and Europcar did not appear to be strong. As part of the sales push from Europcar they were derogatory about AutoEurope saying they did not really understand the vehicles or insurance. "

" The car we ordered was not available so we were offered a similar sized alternative or we could upgrade to a larger vehicle. This felt like a sales push, the extra rates were given as day rates and this was not made clear until we asked. There was an emotional push towards paying the extra insurance amounts. If I had not resisted these attempted sales upgrade then it would have cost me an additional 600+ Euros. The car I had was fine for what we needed and met our needs. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by SAMUEL - 23 July 2025

" See above "

" Unhelpful staff on pic up. Inflexible and playing a game to try to fleece more money from us. Given car which did not match with what we paid for, and then wanted more money from us to upgrade car to what we had actually paid for. Also charged extra to add extra driver to our car than our contract stated. Said that it was irrelevant that our agreement with AutoEurope said one thing. What's the bloody point of having a contract if the intermediate just does what they want and doesn't adhere to the contract? Uneven playing playing field and different sets of rules for each user within the agreement; they wouldn't think twice to hold us to account to the contract if there was an issue from there end. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by ALAN - 23 July 2025

" My flight was delayed. I emailed yourselves, but the company Theifscape say they didn't receive it. They cancelled the booking, and told me there was no refund. What a horrible company. They should be put out of business. I called yourselves, and was told that i would get a refund, and you booked another hire car through another company. Thank you for that. The other company OK Mobility would not be my company of choice. The car was OK, but they really give the hard sell for additional insurance. Their terms and conditions are ridiculas. "

" They are a bunch of crooks. Never ever again. I will spread the word. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by CAROLINE - 22 July 2025

" The. Worst. Leaving customers stranded. You should be ashamed. "

" The counter was closed when I arrived delayed at Bordeaux airport. No hrlp. Useless. Appealing. Didn't receive vehicle. Had to spend €500 with Avis who were very helpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by BRIAN - 22 July 2025

" Wouldn't hesitate to book Budget through Autoeurope again "

" Much better experience with Budget over last years dealings with Goldcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANTHONY - 12 July 2025

" Please see above <> experience with Hertz. "

" Originally we hired a Peugeot 3008 or "similar" because of the boot space. The "similar" turned out to be a Toyota Corolla which was not suited to carrying our son's wheelchair. The counter staff were very helpful and we upgraded to a Volvo SUV. Unfortunately this resulted in additional costs of 448.51 Euros plus VAT (89.70 Euros) = 538.21 in total, doubling the cost of the hire. Key learning underlines the importance of establishing the boot space (and shape). This is particular important for disabled users. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NEIL - 07 July 2025

" Thank you for help "

" Excellent service, very pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARTIN - 03 July 2025

" Definitely use them again "

" Very easy to pick up & drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by STEPHEN - 30 June 2025

" ---- "

" ---- "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JAMES - 26 June 2025

" Thought I had sorted everything online with you but it took 45 mins with europcar to get through their sales pitch of options and other cars. Totally not needed. Still not sure if I'm due a rebate on petrol charges the contract is so simplex. "

" Car had 55,000 km on and sounded very old.,a little,dirty outside, had been washed but not dried so windows and mirrors all dirty. So many roadworks and diversions in Bordeaux a problem for drop off. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by PETER - 17 June 2025

" Good quality vehicle. There was a bit of damage at bottom of drivers door. I took photographs and showed Budget agent prior to having airport. I was slightly concerned if this was not recorded on my return. "

" Smooth process from initial on line booking to drop off at airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by ASAD - 07 June 2025

" Likely "

" Helpful staff at Alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JENNIFER KAREN - 02 June 2025

" All went very well "

" Problem free rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 26 May 2025

" efficient and very competitive prices "

" long waiting time to pick up vehicle (over 40 minutes). ran out of hired cars so delays for some customers & some had to be upgraded "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by DAVID - 15 April 2025

" Office closed at drop off "

" A bit slow picking up the car "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NICOLA - 14 April 2025

" Easy and good value for .oney "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANTONY - 13 April 2025

" Everything was efficient and worked as hoped for "

" Good experience and impressed with the service received "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by IAN - 06 April 2025

" Please see above. "

" Disappointed! The aircrafrt was delayed for 3 hours at LGW. When we arrived in Bordeaux, the booked car had been released, despite the agent knowing we were on the flight. I was given 2 options. Drive an e vehicle in the dark with just 25% charge for a 120 mle journey. I have never driven an e car and this was not the time to start. A family BMW at greater charge for just 2 people with hand luggage. The second was the better of the 2 options although hardly a "green" one! For this I was charged a further 108 Euro. The situation was not of my making and Hertz knew the situation with th flight. The agent referred to it and pointed to it on the screen in the office. In my adequate French I proposed that the BMW should come at the same price I had already been quoted...but to no avail. NOT imprerssed "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NORMAN - 28 March 2025

" Overall satisfied. "

" Renault Captur was satisfactory, though less roomy than we expected. Competitive price. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by TIMOTHY - 16 March 2025

" Ginevra at the check in desk was friendly, welcoming and efficient. She could not have been more helpful. "

" 1 day insurance to cover excess was very expensive "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CLIVE - 03 March 2025

" Booking through Auto Europe was easy and offered a lot of choice albeit not unexpectedly much reduced once I had added winter tyres as a requirement "

" The process to collect & drop off the car was very good and very swift. I had expected a more traditional SUV and would really classify the Volvo XC60 as an estate rather than an SUV so feel a tad overcharged tbh "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 02 March 2025

" Have always used auto-europe "

" Pick up tried to get me to take out additional insurance, despite telling him I have carhire insurance, Car return was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOHN - 14 February 2025

" All went according to plan "

" Fine. Well organised, no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CLAIRE - 20 January 2025

" Lovely clean car and so straightforward to get the keys and go. Whole experience was stress free and very easy. "

" So easy to pick up and drop off. Great friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PAUL - 16 January 2025

" All good "

" Quick service, easy, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ADRIAN - 16 November 2024

" Professional, no problems "

" First time I've used them and was happy with ghfm "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by NEIL - 09 November 2024

" Auto Europe were invisible in this hire. Excess policy is a separate issue independent of Budget. Thankfully we did not have to test the interface with a claim. "

" Car collection was slow, not enough staff to complete the process. Otherwise very good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by VALERIE - 31 October 2024

" Never experienced an issue. "

" There was no language barrier and all was explained well. Slight qeues but can't really speed that up as customers questions need answering! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NICHOLAS - 28 October 2024

" The team were pleasant and polite and had upgraded our chosen car due to the on site car wash being out of action. Car was very grubby, but virtually brand new, so we didn't really care. Reception team on return were cheerful and courteous. Well done to all. "

" The team were pleasant and polite and had upgraded our chosen car due to the on site car wash being out of action. Car was very grubby, but virtually brand new, so we didn't really care. Reception team on return were cheerful and courteous. Well done to all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANDREW - 21 October 2024

" Good service with no issues "

" Efficient and helpful service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by WILL - 20 October 2024

" Good experience but trip ruined by problem with key fob which affected our trip "

" Europcar helpful staff but holiday severely affected by key fob not working properly ( possible battery issue). Meant could not unlock car and had to cancel plans in order to get problem looked at. Very frustrating and I would appreciate compensation as this caused us unnecessary stress. Thank you "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by PETER - 13 October 2024

" I was happy with the service "

" The staff were friendly and efficient "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MICHAEL - 08 October 2024

" Good experience. Staff and car all very good. Getting to car hire location both on foot and in the car quite difficult at Bordeaux "

" Good experience. Staff and car all very good. Getting to car hire location both on foot and in the car quite difficult at Bordeaux. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GREG - 07 October 2024

" If you refer to the multiple emails sent regarding this voucher number maybe someone might respond positively. Very dissatisfied and disappointed with the whole process which totally destroyed our whole holiday as we had to pay for another car hire which we really couldn't afford to do! If 0 was an option I'd choose it! "

" If you refer to the multiple emails sent regarding this voucher number maybe someone might respond positively. Very dissatisfied and disappointed with the whole process which totally distroyed our holiday as we had to pay for another car hire which we really couldn't afford to do! If 0 was an option I would choose it! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by FIONA - 05 October 2024

" really annoyed about the whole insurance issue "

" A scratch was found when we returned the car which we did notice when we collected it. We were given a quote of 260 Euros for this and this has been charged to my card. We asked for a receipt which they did not give us as they told us we would receive an email. To date we have not received the email - 4 days later. It felt like that as we had not taken out their insurance they deliberately found a problem with the car when we returned it "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANTHONY - 28 September 2024

" I could not understand the telephone message when I rang for assistance as it was in French. I do not speak French.and could not understand.I had real problems re communication. "

" Car was not at the airport.We we're picked up by taxi and then taken to the collection point.This took forever.Rush hour.Not impressed. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by BRIAN - 27 September 2024

" Auto Europe prices were good but once booked you deal with rental company only so not really fair to rate auto Europe for how good the rental company are "

" The pick up experience wasn't great. Firstly it isn't clear how to do it. Secondly - there isn't a clear defined pick up point. It was all a little amateur. But once picked up everything else was excellent "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by CHRISTOPHER - 26 September 2024

" Breakdown, recovery, sunday to wednesday without a car and then having to take a taxi to pick up replacement car was not the best experience and totally spoiled my birthday holiday. "

" The vehicle broke down was towed away after second attempt to fix it. I was four days without a car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JULIAN - 26 September 2024

" Booking process fine but experience spoilt by Avis "

" We had an accident on our last day and we got back to the airport by taxi but not only have I been unable to reach Avis by phone but they have not responded at all to my email about the accident, the paperwork or after care. We were supposed to pay an excess (refundable through our insurance) but the money has still not been taken and we have been unable to claim part of the €470 taxi fare. You are not Avis but you work with them so their seeming complete lack of interest in us and why we can't find anything about our case on line is appalling. They seem to have washed their hands of us. Just a response to say we are looking into things would be an improvement. Instead we are just a statistic who has now been home for 2 weeks. I have frozen my credit card to see if that galvanises any interest. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by KIERAN - 25 September 2024

" Very comfortable car except the height for tall drivers couldn't be lowered. Very pleased with the deal and service "

" The price per day for 8 days was very reasonable and competitive "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by ALISTAIR - 24 September 2024

" Liked the car, staff very friendly and helpful. "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GARY - 20 September 2024

" I spoke with one of your employees after sending the pictures in supplied by Gold Car and got the distinct impression you were trying to write off the claim as well "

" Very disappointed with the after sale it feels like there trying to rip me off,I've used Gold car on numerous occasions and this is the only time I've had trouble "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RACHEL - 20 September 2024

" I don't think there is a good relationship between you and they have tried to take another full booking payment?? Next time I would only book direct with the hire company, this has been a lot if extra hassle. "

" They put £171.55 on my debit card at pick up, said it was a CDW authorisation. Then when I dropped off they tried to charge me €400 odd for damage that was pre-existing, I had the email while still in the airport so we went back. Thought we had it sorted as we showed them the video of when we collected and none of the damage was ours. She said she had reduced charges to €2.23 but the other £171 was for additional insurances etc which I never agreed to?! There is still a pending transaction for the £171.55 on my account which I'm trying to get my bank to cancel???? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by BRIAN - 18 September 2024

" smooth sailing "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ROB - 16 September 2024

" 2 hour wait to collect car which impacted afternoon, as I was late getting to where I needed to go to. Diabolical, 2 counter staff, massive queue and 2 hour wait. Collection of car took almost twice as long as the flight. I wont be using Enterprise again. "

" 2 hour wait to collect car which impacted afternoon, as I was late getting to where I needed to go to. Diabolical, 2 counter staff, massive queue and 2 hour wait. Collection of car took almost twice as long as the flight. I wont be using Enterprise again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ROBERT FRANK - 11 September 2024

" These people are scammers . You wouldn't expect it if hertz but it's true Tell you vehicle damaged on return when it's not. Show them photos . They don't care . They don't answer emails . I have notified French police of the clear fraud . Avoid them ! "

" Crooks . Lie about condition of vehicle . Scam you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BORDEAUX, FR - Reviewed by CHRISTOPHER - 05 September 2024

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANTONY - 05 September 2024

" Booking experience fine "

" Car had lots of scratches and dints so I took full video the air conditioning did not work which was needed as it was 30c On return the chap said I would get an email after 10mins when I gave him the keys but they were busy and do nobody checked car. Car was full to brim with fuel . I have since been charged 60 pounds extra with no explanation I never got an email after returning car as promised ( checked junk email ) "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 2

BORDEAUX, FR - Reviewed by MATTHEW - 29 August 2024

" Europacar are always very reliable, honest and have a fleet of new decent vehicles available. This time I'd asked for a car, where the Satnav hadn't been intentionally disabled, as I'd experienced the year before. All about the extra sales!! "

" Excellent service- the only slight negative is that I was told that I wasn't covered for roadside assistance. Never happened before with a car rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RICHARD - 28 August 2024

" ok "

" massive que to get car took over an hour. Staff however where really friendly but as usual tried very hard to sell me insurance i did not want "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by AISHA - 28 August 2024

" Good "

" Courteous and pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JAMES - 28 August 2024

" Na "

" The quality of the car was very poor - it was at least 5 years old with 120,000km on the clock. The engine was very rattly and the bodywork was in poor condition "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BORDEAUX, FR - Reviewed by SUSAN - 27 August 2024

" Not sure what the difference is between this question and question 3 "

" Super fast service at pickup, very friendly. Slightly slower at drop off as several of us arrived at the same time. There was only one person managing the drop offs with a second person on his phone the whole time "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARTIN - 26 August 2024

" Generally good "

" Car had multiple superficial scratches, otherwise good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by JOHN - 26 August 2024

" The car, a Peugeot 5008 diesel, was a little battered but clean enough. It surprisingly had a capacity of 9 which was useful when we used it with our daughter and family. "

" The office was some distance from Bordeaux St jean railway station which was advertised pick-up point. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MATTHEW - 24 August 2024

" I'll be in touch about trying to recoup my money "

" I feel totally ripped off and I am disputing an additional charge for 'damage' due to some sand being removed from the. There was no staff at drop off to discuss the return with and I've been charged 100 euros "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by GORDON - 21 August 2024

" Helpful staff. "

" Efficient service. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by PAUL - 16 August 2024

" Great car and it was brilliant that it had been set to English ready for us to just drive away - the tiniest of details make a massive difference. "

" Great car and it was brilliant that it had been set to English ready for us to just drive away - the tiniest of details make a massive difference. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 12 August 2024

" Have used auto Europe for almost 20 years and no issues "

" Long time to get the car and a very HARD sell for their insurance "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by STEWART - 11 August 2024

" Excellent, I'll definitely use you again "

" They we're very friendly on arrival and at the dropping off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by BRENDAN - 08 August 2024

" I paid the full price for the vehicle and the insurance. When I collected the ehie I was told that the insurance did not cover everything. When I received the invoice from Sixt, I appear to have been charged to items such as the environmental charge and the local supplement, which were listed as included in the price I paid to Auto Europe. It would have been better to go directly to Sixt and saving the money on the double charge for insurances and fees. "

" Sixt were very friendly and quick with the service. Apart from the air conditioning needing re-gassing and no water in the screen wash, the vehicle was in good condition. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOHN - 03 August 2024

" Despite the insurance issue described above, all was good. The car had a good number of bumps and scratches though. "

" Despite the Auto Europe contract covering any damage/scratches, Goldcar advised me this was not the case and I needed to pay an extra €250 to cover for scratches/damage. Is this true? Or are Goldcar being misleading to make more money? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by RICHARD - 31 July 2024

" We had a tyre puncture which was quickly repaired. Happy to pay the cost (to be recovered via insurance). BUT. I do not know how to pay the invoice! Despite numerous calls, I still do not have the payment details. "

" Very good staff in Bordeaux. A few marks on the car, which I would have liked to have been acknowledged at take over. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by ANTONY - 29 July 2024

" The ability to cancelled up to 48 hours before rental is very important and have previously found your customer service to be excellent "

" Very smooth experience with the slight caveat that even though their advance rental form was filled in there was a delay picking up due to volume of customers at the desk "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DEBBIE - 27 July 2024

" We were able to book a car we wanted at a fairly reasonable price. No complaints at all about the booking process. "

" Pick up at Bordeaux airport was easy - however it was late, it was dark and we were the last customer. The car had multiple scratches and bumps in multiple places which seemed to be noted all ready. When we returned the vehicle without incident I'll add, the counter staff tried to charge us the full excess €1500 for dents to the roof (we couldn't even see them) and for a 1cm crack in a plastic hub cap. In the end we had to wait for the manager, however he was quick to disagree with the first agent but still charged us a €45 for the crack to hub cap. We don't think this was us but accept we were trapped by signing for the car at pick up. We had our own excess insurance so it would not have been a problem had we damaged the car, however we didn't and so it felt like a con. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by ADRIAN - 25 July 2024

" Always good offers and easy to book and cancel if required "

" On pick up lack of basic information eg what fuel type, how to get out of the car park how to drop off. Did not walk to the car or show anything about it or sign off damage just email if you see different. Much better on return "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NIGEL - 24 July 2024

" All in all a most painless process, and excellent value "

" Car appeared to be a Hertz, but excellent car and drop-off / pickup facilities "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CIARAN - 23 July 2024

" All good - was a great experience, there is no element I can think of improving - very impressive. Thank you "

" Excellent staff in sign in and then quick to sort us on exit. Great car, process and experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JONATHAN - 23 July 2024

" See number 2 above "

" I had difficulty getting in touch with the garage for the pick up as our flight was delayed and when I initially contacted on the number provided there was no answer. I had to ring the main booking number in the end who put me through to the garage to arrange our collection. I'm not keen on off airport pick ups, it's a bit of an inconvenience doing it that way so I probably wouldn't book this one at Bordeaux airport a second time. I did feel the car was meticulously checked before and after the rental and if my hub cabs had got a slight scratch I'd have lost all my deposit. It was just a feeling and I do accept that some cars come back in a state but I was very pleased to not get even a very minor scratch during the week on the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by AMANDA - 20 July 2024

" It was all good. The guy who dealt with my rental and who collected us was lovely. "

" It was all very easy. Call the number for them to collect you and take you to the car hire place, about 10 minutes away from main airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JACK - 17 July 2024

" Hello, I have tried reaching out to the company in france as I received a bill for damage to the vehicle of over £200. The vehicle was in perfect condition, the entire duration of my hire time. I am trying to rectify this situation, but have not heard back. I will be reaching out to my credit card company to issue a refund asap. Please can someone assist with this? "

" Hello, I have tried reaching out to the company in france as I received a bill for damage to the vehicle of over £200. The vehicle was in perfect condition, the entire duration of my hire time. I am trying to rectify this situation, but have not heard back. I will be reaching out to my credit card company to issue a refund asap. Please can someone assist with this? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by PHILIP - 16 July 2024

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by GRAHAM - 14 July 2024

" After decades of renting cars this was by a mile my worst experience. I've tried to speak to AutoEurope since but the. phone is not answered "

" Worst Car Hire Experience Ever Do NOT use this company in BORDEAUX AIRPORT I was given a car with 94000km on the clock. The car had numerous scratches and dents. By no means all were on the contract and I had to send 11 photos of the car to get them added. Even worse, my reservation made it quite clear I would travel to Spain as well as France. However I was contacted by Rentscape 2 days into the rental to say travel to Spain was not covered and it could no longer be added. I found staff both incompetent and aggressive. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JAMES - 14 July 2024

" Good pickup and return. Poor quality bodywork on car. "

" The pickup and return was really good. My only criticism was the damage to the vehicle exterior. There were so many panels damaged that it made me check the whole car meticulously for any damage that was not marked on the vehicle check list..... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by JAMES - 13 July 2024

" Will happily use again. "

" Friendly, helpful staff. Good car. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JANET - 12 July 2024

" Excellent "

" We arrived very late at night to collect our car. The staff were pleasant, polite and efficient. We were with our car and ready to go in a few minutes. Everything was explained clearly and they were not 'pushy' when offering additional insurance cover. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MATTHEW - 11 July 2024

" Budget upgraded me to a better spec of car so very happy. "

" On airport location good. Service prompt and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PAUL - 11 July 2024

" N/A "

" The car i booked was unavailable but I got a good replacement. the Sixt app for recharging the car was not able to work with a lot of chargers even though it showed up. The counter staff when i collected the car said i could return the car with any fuel and they would just charge me the filling station price, but when i checked the contract the day before returning I saw the charge was 4 times the fuel station price. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by DENNIS - 04 July 2024

" SCAM "

" This company cancelled our car hire agreement for a 12 hour no show caused by the recent Manchester airport power outage resulting in no car on our arrival at Bordeaux airport . No refund was offered. Massive scam. And will be putting my views on trustpilot and Martin Lewis .com if no refund is organised "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by ROY - 02 July 2024

" Fairly good "

" Delay in collecting car as not prepared "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JONATHAN - 02 July 2024

" A poor experience all round. Customer services claimed they had no means to contract Rentscape other than the same phone number we had. Sadly this phone does not get answered when you ring with issues. "

" The car required 3 recalls to BWM on the main screen, it needed a service and oil change, the coolant was low and needed filling. This is not how you expect to pick up a hire car. No paper work issued for collection or return. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by IAN - 29 June 2024

" Yes...of course I acknowledge the best efforts of staff but also the tolerance and phlegm of your average British traveller arriving after 2300! Car excellent...switches and gizmos way beyond me...pings and flashes if I sneezed! but speed, gears and brakes still subject to human input thank goodness! "

" Bordeaux always seems to have prices over and above other locations. Not the time for the system to crash just as passengers from the evening flight from London arrive! Staff did their best but not ideal at that time of night! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JANE - 26 June 2024

" Car hire has become so expensive for a very poor service it is unlikely I will come to either auto europe or goldcar again. "

" The car was in for condition - one star member was extremely patronising (male) - the other was very nice (female). "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by GRAEME - 26 June 2024

" Paid extra costs to ensure I was fully insured only to be informed at pick up extra insurance has to be paid directly to gold car! Auto Europe website is very misleading & I will follow this up upon my return to UK. "

" Gold car representatives I cannot fault at all. They explained everything very well but advised that they do not understand why auto Europe offer different rates for same vehicle. It seems I have paid auto Europe &. Gold car for fully comprehensive insurance. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by ALEXANDER - 25 June 2024

" Handy service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ERIC - 24 June 2024

" Very pleased, we had no problems, they were cheaper than other companies "

" Thrifty were great, no problems, very easy transaction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 24 June 2024

" Very smooth handover at start and end of the hire period "

" Very smooth handover at beginning and end of the hire period. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by COLIN - 22 June 2024

" If people are going to get penalised like that it's very poor "

" Picking up the car no issues Car was damaged needed to video around car Petrol not up to full amount When we returned the car we got charged for being over 1 and half hours over a full days rent No Lee way We brought a full tank of petrol back I could understand if we were hours over But for 1 1/2 hours is rediculous "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by SUSAN - 22 June 2024

" A good deal and a very nice car at a competitive price "

" This was a good experience as the staff were very friendly and helpful. The information on the voucher could have been better. It said that we would be met in departures. This is not the case. When we rang the company they were very good and all went well after. Damien and Leo were particularly helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOCELYN - 17 June 2024

" All good but not Hertz "

" I booked a Peugeot 3008 or similar Hertz sent me to the car park for pickup and had given me a 308 Estate. There was a 3008 SUV next to I went back to the office assuming they'd given me the wrong key and was snootily told I had the "similar car" not the 3008 Hertz can't tell the difference between an Estate car and an SUV they are not remotely similar. Eventually after making me feel like I knew nothing about cars...they simply switched.me to the right car. Not difficult. The car had been cleaned but not at all well but we took it anyway. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by RAYMOND - 16 June 2024

" Hirers should be warned about rentscape. They hire out higher mileage damaged cars. Probably ex hire cars from other firms. Despite that everything should be working. If I had not turned the wipers on we were caught in a rainstorm later and it would have been very dangerous. How could they send a car out in that state. "

" Cars are very damaged. I switched the wipers on by accident and the driver's side blade fell off before we left the pick up. We had to wait an hour for a replacement car. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by CHRIS - 14 June 2024

" Great experience. Friendly staff. Excellent car. "

" Professional. Pleasant. Very fast! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DARREN - 13 June 2024

" Always used auto europe but never again "

" Staff only interested in selling there insurance. The car was old with load breaks. It stunk of cigarette it had a warning light on dash board. You could see the engine whilst driving as no cover. They took a deposit of 1640 because I would not buy the insurance. Attitude of staff was appalling when I insisted they take additional photos of the damages to the car to protect myself. We were a little early they said the car was not ready but said I could have a car now at an extra £30 a day. I said no waited and hour only to find the car was ready and parked next to where we waited for the hour. The service was an utterly disgrace and they also pulling down the reputation of Auto europe and I would never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by MICHAEL - 11 June 2024

" As above "

" This was the best experience with a car hire company. Excellent pick up & drop off with a brand new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by SIMON - 08 June 2024

" Mostly positive, however disappointed that they couldn't offer me the car I had actually booked and only had one option in that category which if I had booked that car, I would have saved me £25 "

" The booking was efficient and simple. When we arrived, the car I had requested was not available and they gave me a Fiat 500 which, if I had booked, I would have saved £25 I chose a higher grade because I didn't want the Fiat 500 but this was all they had available. I therefore felt cheated. This very much disappointed me. The car they first offered us had a dent in it, we asked for a different car which they were able to offer. The car had a fault on it so the alert kept going off throughout the journey. The return was very easy and speedy. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by SVEIN ERIK - 06 June 2024

" Terrible service by thrifty France. "

" We were charged for a chip in the window after having returned the vehicle. We were informed about the charge after having dropped off the car and we were home. We took photos of the car before pickup and the chip was there. Normally we only inform staff of any mayor damage before pickup, not tiny damage we cannot see. We have tried to contact thrifty, but have received no response by email, phone or nothing. It's impossible to complain about this charge. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JAMES - 04 June 2024

" See above "

" Exterior damage on the car was a disappointment and there was a bit of a hard sell to take out the extra insurance, but happy overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by EDWARD - 02 June 2024

" Terrible service from you and guys at europcar. So little understanding, I've opened a complaint with you but not heard back yet? "

" Didn't keep my car due to delayed flight and charged mt double to hire a new car for 1 day less. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by MARK - 01 June 2024

" As always great service "

" Very efficient and polite team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GRAHAM - 01 June 2024

" See above. We need a refund or will pursue. We've been ripped off! "

" Require action. Paid £295.57 in advance for 7 day hire on 19/3. On return had a further £322.01 taken from my credit card on 28 May. We owed them one tank of petrol on return. This money needs to be refunded. Please respond by return. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 16 May 2024

" I don't blame you as a company for the failings of a major car rental firm, that think they can take money without any evidence of damage, which there was not, maybe that's why they have not responded or supplied the evidence required. think this stems from my initial contact picking up the car, the staff member asked whether we wanted extra cover which was going to cost as much as the rental, and his body language told me there was going to be issues later, which is confirmed. but you as an online middle man have no power over major companies, but i chose hertz as it was known to me, but my mistake thinking that they had customer service on their agenda. "

" I've now made contact with them on three occasions, but yet to receive a reply, even if they disagree with the information I've sent them. They obviously charge customers excess for alleged damage, without any proof what so ever as I have requested, but hey ho they take your card details so that they can access and take what they feel comfortable with. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANDREW - 09 May 2024

" Content to do so. "

" The driver's side windscreen wiper was defective and after a while it just came off. Heavily wet for days and car could not be used safely because could not see out sufficiently. Rentscape completely unhelpful, said would get in touch but never did. I kept chasing and being in the countryside with no public transport in the end had to get a local driver (20€) to go to purchase a replacement (17.99€). Rentscape have refunded the latter. Would not refund the driver's charge as no receipt available. Dismissive and surly. Will never use them again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JOHN - 08 May 2024

" Easy booking and clear options. Definately will use again. "

" Very good and helpful staff. A speedy pick up and drop off. Definately will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 07 May 2024

" terrible "

" Terrible experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by STEWART - 23 April 2024

" I have no issues with Auto Europe but I will not use Goldcar again, we have a property in France and go around 6 times a year, even if Goldcar are the cheapest prices i will not use them anymore "

" I paid extra for the full insurance and I was told that I didn't need to check over the vehicle when I collected it as everything was covered. When I returned the vehicle I was charged for the parcel shelf that was missing. But because I didn't check over the vehicle to report it missing even though I was told I didn't need to they have taken €120 from my deposit. I have spoken to then regarding this but they are not changing there decision. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by SAMUEL - 21 April 2024

" all very easy - completely happy "

" all very easy - completely happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by FELIX - 31 March 2024

" See above "

" Too much time spent trying to sell add ons at collection. This just slows up the collection process. We have to listen ti the hard sell which is designed to frighten customers to buying more. As seasoned hirers from Bordeaux airport we now tell to stop the hard sell right at the start of the conversation but it's still very irritating to be kept waiting "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by THIBAULT - 07 March 2024

" Rapid and efficient experience. "

" Pick-up and return were very quick and smooth. Good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MICHAEL - 23 February 2024

" On the whole very good and good staff "

" The only concern I have is that since the autumn Hertz require and EV to be returned with 100% charge as opposed to 80%. This is likely to incur me with extra cost "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by SIMON - 07 February 2024

" This was the most seamless car hire experience that I have paid for in a long time. The staff, namely Hassan understood my reasons for waiting a little while for the car, the vehicle was economical, easy to drive and very clean and pick up and drop off were both fine. Mostly though the price gace me good value for money for the 60 miles or so I needed. "

" I would like to personally thank Hassan at Europcar, Bordeaux for his help and professional conduct with my recent car hire. He was able to give good advice to me which was much appreciated. Well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by THOMAS - 31 December 2023

" Autoeurope service all fine. Service during holiday was good. After support was poor, we were overcharged and it took months to get our money back and we still haven't been fully refunded "

" Service at the time was fine. Afterwards however we were charged for the full rental plus upgrades we got at pick up. We had obviously already paid for the basic rental and insurance through AutoEurope. We had months of back and forth with Europcar to get our money returned, and we are still owed around £80 from them "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANDREW - 20 December 2023

" Excellent. Great experience. Easy and good value "

" Very easy. Great car. Very good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JEREMY - 15 December 2023

" Very straightforward service "

" Very friendly and efficient throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by AMY - 14 December 2023

" Stress free and very efficient Thank you "

" I had to drop off my car in a great hurry and was not present for the inspection and although I knew that there were no issues and my deposit should be returned, I dreaded being taken advantage of as this has happened with other companies. I was pleasantly surprised to get my deposit back promptly and great customer service when I called to see if everything was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by FREDERIC - 12 December 2023

" I am not giving 10 because you won't try to improve your site. "

" The car was ready on time but the oil light and tire pressure light were on. I informed someone from the agency but he told me there was no problem. These alerts have not stopped coming on every time I turn on the engine. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by ROY - 01 December 2023

" Nice and easy. "

" Good to deal with. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JEREMY - 13 November 2023

" Very straight forward from start to finish. "

" Staff were very friendly, helpful and honest to deal with. Car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANDY - 31 October 2023

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RUSSELL - 30 October 2023

" Cost of admin charge for speeding fine different to voucher cost stated? "

" Car not prepared properly- headlight not working and process to get fixed not easy. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by DOMINIQUE - 29 October 2023

" Been hiring cars from Auto Europe, will continue to do so but never with Goldstar "

" In all my years of hiring cars I have NEVER had such a bad reception from a member of staff. She was rude, unpleasant,unprofessional, it was obvious she wanted to be somewhere else. However the staff on drop off were really professional & very pleasant. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by BARRY - 22 October 2023

" Best price, decent vehicle and great staff. Overall top experience. "

" The staff were polite, efficient and friendly and at no time tried to sell me extras, which in car rental is refreshing. Excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by IAN - 11 October 2023

" Great service , prices competitive "

" Great staff on arrival and drop off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by IAN - 10 October 2023

" A simple procedure "

" Everything was made easy for me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARK - 10 October 2023

" I am extremely unlikely to be returning to AutoEurope "

" Rentscape failed to provide a car and AutoEurope staff (on the phone) secured a substitute with Avis. Rental had apparently been "cancelled" by Rentscape, but AutoEurope were unaware of this. I don't know who is to blame but it was a very unsatisfactory situation. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by GARY - 08 October 2023

" . "

" No dollar staff on duty and no signage to explain that Hertz staff were to action the rental ! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by FIONA - 07 October 2023

" I hope that you will consider my comments and contact me. "

" All fine except for being given a tired four year old car with 65000 km on the clock. It was not easy to drive with a tired gearbox. I believe that we were given this car because it was handed in just as we arrived an hour late for our pickup. I asked the member of Alamo staff if we could have a newer, less damaged Fiat 500 which was the car we booked - there was one parked nearby. He refused this despite my asking him how, when we were 60 minutes late we had to take a car which would not have been in the parking if we had not been delayed. So we ended up with a poor value, sub standard car. We have always used Auto Europe for years without any problem so we were surprised and disappointed. In total, although we were delayed and arrived slightly late, we waited almost another hour to be served and for the car to be cleaned. I look forward to your comments. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JAMES - 26 September 2023

" I have used Auto Europe several times a year for at least 15 years and always found the services top-notch - fast telephone response when I need it and competitive pricing too "

" Good to see Avis - and other rental companies too - making an effort to speed up the traditionally slow pick-up admin process. The check-in online in advance has saved a bit of time and hassle, but could still be slicker. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DUNCAN - 20 September 2023

" All in all good Company to hire from "

" Very helpful and efficient staff although long wait "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 18 September 2023

" I'm only going to answer questions if you want me to write a review then pay me. Thanks "

" Older cars, lots of bashes but perfectly fine car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by STEVEN - 16 September 2023

" As above "

" Bit of a queue but only to be expected. Tried to sell goldcar cover even though I had my own, telling me mine was no good. Lot of scratches on car, no puncture repair kit, had to wait while they found one. They didn't check car on return so even though we had no further damage I was concerned what would happen if they claimed there was later. Overall, for the price we paid compared to other companies, no real complaint. It got us from A to B but no frills. You get what you pay for. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by KAREN - 11 September 2023

" Excellent "

" There was a hubcap missing from the rear driver's side tyre. We did not notice this until we had already taken charge of the car, but not before we left the airport with the car. We took a photograph of it which we were ready to show if we were asked about it upon returning the car. No-one mentioned it when we brought the car back. I just hope that we do not find that we have been charged for it in the weeks to come as that would ruin what has been a very pleasant rental experience. The staff were all charming, helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARTIN - 10 September 2023

" Need better communication updates with opening times with car rental companies: Something is wrong here big time "

" Office not open arrival had to stay in Hotel: see claim with customer services "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by HELEN - 06 September 2023

" What a great Co, unlike my previous experience with Goldcar "

" Staff member spoke English which was very helpful. she was extremely friendly & cheerful & sorted everything out quickly & efficiently "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GEORGE - 06 September 2023

" - Auto Europe was great in keeping us updated with the rental and putting all documents together in one pleace - also the price! "

" - Electric car was missing home charger but luckily we managed ok in France - We were not expressely told to bring the car fully charged (also nearly impossible with electric cars) and depsite having nearly half we were charged £20 for refuel - Otherwise the car and service was great - we got a free upgrade and the counter staff was nice enough! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by SARAH - 05 September 2023

" Best price with everything I wanted included. "

" This was my first time of hiring a car and it was such a smooth process, everything ran like clockwork. The car was great too and was just the right size. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RICHARD - 05 September 2023

" Disappointed to be placed with Goldcar, who didn't seem very good, when lots of other car hire companies seemed to be available from the same airport "

" The process of collecting the car was extremely slow. The staff were very pushy about getting extra cover, and made it confusing regarding what cover I already had through AutoEurope. The car was quite a bit smaller than what I was expecting from my order. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by CHRISTIAN - 05 September 2023

" Easy process "

" Easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GEOFFREY - 01 September 2023

" If Auto Europe dropped Goldcar from their booking options then I may be tempted to recommend them to a friend. "

" The car which was supplied to me looked as though it had been involved in more than one accidents. There was extensive damage on many parts of the car. In fact I didn't really feel it looked safe to be on the road. Staff on collection were very dismissive and quite rude. I was told it was the only car left in the category I had booked and if I wanted to change it I would need to pay an extra €165 Not the best start to a holiday and needless to say I declined. The car had done in excess of 69000 km and I felt I had been allocated this vehicle as I had opted to pay for the additional insurance at the time of booking in the UK. Totally disappointed and dissatisfied with the whole experience with Goldcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by JOHN - 30 August 2023

" Very easy. The only thing is that by not going direct with Dollar you can't do the advance check-in "

" Very good service from the person on the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by JONATHAN - 29 August 2023

" We use AUTO EUROPE a lot and recommend to family and friends "

" We had to wait for about 40 minutes while the vehicle was being prepared when we collected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DIRK - 28 August 2023

" not Auto Europe's fault but this time a poor experience for me. "

" Very long wait times for pickup. Unnecessarily long time for drop off. Fuel tank was not full at start of the rental but not accepted by staff. Car had over 80000km on the clock. Overall a poor experience. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by ANDREW - 21 August 2023

" good overall but attention to request details could be better "

" wrong requested vehicular details passed rental company, request manual got automatic, car return should of been Friday but Saturday was recorded, very miner but did it cost me more "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARTIN - 07 August 2023

" It was the, and I can't stress this part quite enough, worst customer service experience of my entire life and I'm 53 years old. Pick up was fine and it went very quickly down hill from there. I am astounded that nobody contacted me after you towed the car away. No attempt was made to provide me with a replacement. You just took away the car and left me stranded in rural France. It cost me 52 euros to get a taxi to Bergerac airport, plus the cost of a week's car hire from Europcar instead and still you failed to even try to contact me to resolve the breakdown. Absolute shambles. "

" The car broke down the first day, took hours to get through to anyone to get at mechanic. Mechanic due at 12.30, arrived at 2.45pm and said he couldn;t find a problem but got car going. Next morning, same problem. took hours to get through again, mechanic turned up and towed car away. said hertz would be in touch to provide a replacement later on when the bergerac office opened at 2.00. Got a text to say no cars were available and that they would try again tomorrow if I replied. Text was a 'no reply' number. so rang again, on hold for hours as normal, gave up. Nobody rang me, nobody offered me a replacement car. I rang bordeaux airport office where we collected the car, he said 'its not my problem, once the car breaks down there is nothing we can do, it's the breakdown company's problem'. I said, they towed it away and said you would give me a replacement! He said, 'sorry, I can't do that, we have no cars available'. and that was it. I want a full refund, as I had no choice but to hire a car from another company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by ALAN - 28 July 2023

" The price was very competitive. "

" The car had a significant number of minor dents and scratches and they asked me to photograph them before setting off which took a little time, but otherwise it was a very efficient process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by JOSEPH - 25 July 2023

" I did not like the usual pressure to purchase extra cover at the reception office. "

" I was not happy with the pressure purchase their extra insurance cover for breakdown and minor scratches. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by SHARON - 19 July 2023

" Good value, no issues at airport "

" We were likely to exceed our return time by about half an hour due to a RTA on the main road to the airport. We.phone Hertz and spoke to the manager who kindly waived the additional fee. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RICHARD - 18 July 2023

" Very nice car and good service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by IAN - 10 July 2023

" We ended up having paid £424 and had no car hire. Both companies seemed totally unwilling to help out in such a traumatic situation, as I only realised as we were disembarking the plane that I had lost my licence in Gatwick Airport. I definitely had it before going through Security at Gatwick Airport. "

" I lost my driving licence at Gatwick Airport, and the booking voucher could not be transfered to another driver and our reservation was then cancelled by Europecar, after wanting to charge us €840.00 to hire a car in another name. When we rang Auto Europe in the UK to explain what was happening we were just told the booking was non refundable and that Europecar/Keddy would not alter the voucher that was in my name even with an email from Auto Europe authorising the change. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by STEPHEN - 04 July 2023

" Quick and easy process. Vehicle in great condition. "

" Quick collection. Easy to complete collection and exit the airport and return the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RACHEL - 03 July 2023

" See above, the costs for hiring the car turned out to be double the initial cost we had paid originally when we booked with Autoeurope. "

" Disappointed that we could not get hold of customer services to advise that our plane was delayed. Furthermore, we were charged by Europcar for late collection as well as further charges for insurance being applied as we were told that we would have to pay full damages and then reclaim from Autoeurope. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MICHAEL - 03 July 2023

" Didn't know if vehicle check afterwards matched initial inspection as didn't receive one "

" Slight issue with key availability resolved by on-site staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by FREDERIC - 02 July 2023

" I waited for more than an hour to pick up the car and when I had the were it was supposed to be not damaged it was damaged from all the parts... I called a guy who went around took the pictures and I signed. When I came back again the amendment hasn't been done and I spent another 20 minutes... "

" I waited for more than an hour to pick up the car and when I had the were it was supposed to be not damaged it was damaged from all the parts... I called a guy who went around took the pictures and I signed. When I came back again the amendment hasn't been done and I spent another 20 minutes... "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by ANTHONY - 29 June 2023

" Changed excess claims limit without notification, it was verbally changed when I made an enquiry - why was this done? "

" No staff in Bordeaux station office had to go to 4th floor car park kiosk shared by other hire companies "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by MICHAEL - 27 June 2023

" Overall, very satisfied. "

" Everything went very smoothly. No issues at all to report. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PHILIP - 24 June 2023

" Auto-Europe is easy to use and offers better insurance options. "

" Queuing for rental pickup took nearly an hour. Not sure why as when I was served it only took a few minutes. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by KERRY - 23 June 2023

" As 3 "

" Everything was generally good. Staff were friendly and helpful. When I collected my hire car it showed evidence of being used after valeting as there were some dirty marks on the bodywork close to the ground. Also, although the fuel gauge showed full, it very quickly dropped from that, much too early had the tank indeed been full, which made me feel cheated somewhat. When returning the vehicle I had to wait some time behind other customers waiting to collect their vehicles. When a member of staff noticed I was returning, I was then taken immediately. There was no notice posted to advise there were 2 different queues. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by BRYONY - 22 June 2023

" Nothing to add "

" Easy to use at airport.. a very positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CHARLES - 21 June 2023

" Easy collection and drop off. Great staff. Nice car! "

" Good service for both collection and drop off!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 17 June 2023

" Also found easy to deal with and great prices. "

" Pick up was very smooth and given choice of cars. Car we got had quite a lot of external damage, dents and scratches but otherwise met our needs. However when we returned the car they seemed determined to find new damage to the car and highlighted scratches that were there when we picked it up. Fortunately I had taken pictures of all the damage at pickup and was able to prove they were already there. Unable to charge for these they then tried to claim the car was excessively dirty which just wasn't the case. In the end they gave up but I get the impression the collection agents are targeted to find things that can be charged for. Also they initially asked to sign the return document which would have accepted the additional damage without explaining this or saying that additional charges would be levied. I think this is really unacceptable practice. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by JOHN - 11 June 2023

" All good. Fair price. Email communication was excellent. "

" Efficient pick up just steps from airport arrivals . No pressure to upgrade or buy extras. Car was perfect for us (Fiat 500). Easy and quick drop off- would recommend Sixt "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANDREW - 10 June 2023

" See above. Not Autoeurope 's fault in any way. "

" Ordered an automatic. Staff at pick-up acknowledged this. However, after all the form filling etc and loading car found it was manual! Unloaded and started again. No apolorgy - indifferent "oh well".. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by MICHAEL - 07 June 2023

" A good experience, I will be using Auto Europe again. "

" The car had quite a few scrapes and scratches. Otherwise the experience was very good. I have rented from all of the rental companies at Bordeaux airport and this was the best experience, especially the counter staff who were friendly and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by LESLIE - 06 June 2023

" Auto Europe found a very good deal compared to going direct to the car hire company "

" Easy check in / out , very professional staff at Sixt made it a very smooth process and good quality car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by EDWARD - 01 June 2023

" Great site and quick to answer questions when needed "

" Friendly and helpful, a little confusion on drop off "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by ANTHONY - 30 May 2023

" Please advise what the additional €120 charge to mr credit card was for Many thanks "

" The car provided was excellent, however, I was surprised to receive an additional charge of €120 ?? I agreed a couple of what your operative said were 'low cost extras', can you tell me what this additional charge was for??? "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JOHN - 25 May 2023

" Competitive price and not trying to sell extras "

" Simple and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by ANDREW - 24 May 2023

" Quick, smooth, perfect "

" Quick, smooth, perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by WILLIAM - 13 May 2023

" Goldcar is the down market end of Hertz desperate to rip you off "

" Generally poor service and scary upselling of insurance "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by STUART - 09 May 2023

" Why would I recommmned a Company that didn't want to help me in my moment of need? Mt daughter flew out a few days later and booked with Firefly who couldn't have been more helpful. "

" When I arrived I found my booking hadn't been amended as per my instructions and my Hire Car was booked for the following day! Europcar didn't really want to know they advised as I hadn't booked direct with them I had to take the matter up with Auto Europe. Eventually they were able to assist but then proceeded to rip me off by charging me an excessive amount for an additional days hire. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by CHRISTOPHER - 03 May 2023

" AutoEurope always find a good deal. "

" I loathe hearing the Hertz staff trying desperately to sell hugely expensive insurance to innocent victims as I wait to pick up a car. Could AutoEurope advise customers about cheap alternatives like iCarhireinsurance.com ? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by TREVOR - 02 May 2023

" Always easy to use and to deal with "

" I thought the fact that even a very small mark on the car would be regarded as damage as somewhat unreasonable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by GARY THOMAS REID - 30 April 2023

" No issues with making the booking through Auto Europe, however there could be more detailed instructions as to who, and where to pick up the vehicle at the airport "

" Unfortunately not long into my hire I had an accident with a loal taxi driver at the airport. I have to say that I have no idea how to deal with accidents in France & the driver spoke no English and eventually telling me to go. I was apprehensive taking the vehicle back to key & go, however the desk staff made it so easy & didn't even have to sign anything. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by BRIAN - 27 April 2023

" Very easy, very good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DONNA - 20 April 2023

" Please see above. "

" I was advised to pay extra when I collected the car as I was told that the insurance I already taken out would not cover all eventualities so I ended up pay an extra 12€ per day. I am still not entirely clear what the extra money was for. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARTIN - 15 April 2023

" A disaster "

" I provided them with the voucher, they misread my surname and gave me someone else contract, meaning I had a lower grade car and it was due to be returned two days earlier. When I noticed this on the contract (you sign a box without reading at the point of signing), I was 100km away. Called gold car customer service, I'm not sure if the staff have been trafficked to work on the helpline, but this is the impression they gave. Told me nothing they could do and I was going to be fined. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by FELIX - 01 April 2023

" As above, however we are wise to Gold Car and will continue to use them if they are the cheapest option "

" Gold Car - Pressure selling of car insurance at collection to those who had their own separate insult. Not only sscaremongering but also unnecessarily time consuming as staff won't take No for an answer "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by DARREN - 30 March 2023

" Easy to use web site and booking process easy "

" Friendly staff very efficient pick up process "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by KERR - 14 March 2023

" Please see above. Delightful staff at delivery and return "

" Service excellent and very impressed. Car OK! It did everything I wanted but it smelt strongly of alcohol and had been well used, with associated rattles deep in the engine! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by CORMAC - 03 March 2023

" Excellent service...much better than the last time I used goldcar "

" The Key and Go model of pre-registering online and collecting car keys from a machine is very efficient and saves alot of time and effort "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DAVID - 02 March 2023

" see3 above "

" Benjamin (the young man who served me) was very helpful, spoke excellent english, was professional and took the time to explain the features of the car and even set our destination on the GPS. For the above points I shall certainly book with Goldcat "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by BENJAMIN - 25 February 2023

" Always use good service "

" It was suggested we would be having a 500x fiat class. Which was what we wanted, on arrival I saw that there were over 10 in stock and thought fantastic we will get a 500x but we were given a Fiat Tipo which was in very poor condition including a heavily damaged structural cill section. I asked if we could be swapped to the 500x before we took the other vehicle and the rep just looked at me blank and said no tipo "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by HELEN - 01 February 2023

" Cheaper deal - crappy car "

" The staff couldnt help me when I first arrrived as your IT systems were down. The car I got was very old, and battered with over 66000 miles on the clock, dirty, stained seats and lots of dings and scratches on the outside. The car was also flashing error messages *( about rear parking sensors not working ) which couldnt be switched off for the whole week. There are lots of different providers at Bordeaux Airport - I wouldnt have a car from Europecar again. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by GRAHAM - 21 November 2022

" Everything was as expected. Goldcar staff were polite and efficient even noting down the local petrol station for refilling the car before returning it. They were maybe a little too persistent trying to sell the extra insurance and second driver cover to me. Completely unnecessary as I have an annual policy for rental car insurance excess. The car was tidy inside. There were a number of marks on the car bodywork that were all noted on the rental documents. "

" Read and then re-read the terms and conditions until you're certain you understand them. A lady collecting a car at the same time as myself didn't have the credit card she had booked with, in fact she had no credit cards with her and as a consequence she was not able to complete her contract and collect her car. This issue is very clearly made on the website so not really the company's fault. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by CHRISTOPHER - 17 November 2022

" OK as usual "

" The only Europcar staff member on duty took over 30 mins to work through 3 people ahead of us in the queue. She was bad tempered and unsympathetic. No seating available for the wait. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by IAN - 12 November 2022

" Red Fiat Sport 500. Ideal for two with little luggage. Neat and practical. Bordeaux Airport not the easiest to navigate at the moment with extensive building works around the terminal...leave time to return car and check in. Enterprise/Alamo staff couldn't have been more helpful...impressing and pleasing...thank you! "

" All admin and service impressive, especially from David. Car perfectly acceptable Fiat 500...but not the Astra expected. Contacted Alamo mid week with reference to returning car through the roadworks going on around Bordeaux airport and was told that information would be sent to my email...which is yet to arrive! This aside, all fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PHILIP - 07 November 2022

" Overall good but return check a little zealous "

" Pick up of car was efficient, however previous damage to car was noted on it's return and an attempt to make me liable for same was disappointing "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by SARA - 26 October 2022

" Car booked as expected. Slight confusion over extended insurance cover booked which was not very clear on the Auto Europe website. "

" Quality of car booked was excellent. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by IAN - 25 October 2022

" Auto Europe distanced themselves from the matter I raised above saying on the phone that they were merely a third party. If Auto Europe want to be taken seriously they lie staff must get involved with detail. "

" It was dark when l collected the vehicle. Goldcar staff provided no light for me to inspect the vehicle for scratches, dents etc and still expected me to sign to accept the condition they said it was in. That is not good enough and needs to be resolved. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by LEONARD - 23 October 2022

" I booked the car via Auto Europe as the advert suggested an Opel Mokka or similar vehicle. What I ended up with was an old, Spanish registered Peugeot 2008 which was not the current model. I had problems engaging reverse gear. Damage to the bodywork was identified during the pick-up process that had not been previously recorded and when I returned the car the member of staff who checked the car pointed out the same damage and said I would be held liable unless I had a photograph of the car at pick-up. I showed her the email I received with the updated Damage record. Not the best experience. "

" I have shared my experience with Goldcar on the survey email they also me. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by MAXWELL - 16 October 2022

" I would like to rate autoeurope higher, because the system was easy and the one time I spoke to someone on the phone (to inform about our flight being delayed) they were very helpful. But unfortunately this thing with the insurance essentially made my car hire double what it should have been. I understand that there is a number to call on the voucher in these situations, but like I have said above, I was in a difficult situation and just wanted to be on my way. I think autoeurope should either not be offering the extra insurance, if it is well known that local care hire desks will simply say it's not valid (and say so quite vociferously). Or, autoeurope should have a better relationship with the hire companies on its website, such that it's selling of the extra insurance is easily accepted with the local company. I understand that the local company is also responsible in this situation as well, and have left a review to that effect about Goldcar. "

" Overall Goldcar were fine. The car had plenty of bumps and scrapes on it. Because I bought their extra insurance, drop off was very easy. The annoying thing was discovering that they wouldn't accept the extra insurance I had apparently bought through autoeurope. I know the autoeurope voucher says don't let them tell you this. But I was there on my own with my two year old in the baking heat, having been on a delayed flight - so I wasn't going to stand there and argue for too long. The car seat situation also wasn't good, but we managed. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by GREG - 14 October 2022

" False charges "

" You seem to have charged me twice for this. Could you please address this. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by BRIAN - 12 October 2022

" use auto europe often and never had a problem "

" everything went well on collection and return staff very helpful and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by PAUL - 10 October 2022

" Good experience with AutoEurope but a shame that you deal with some unscrupulous operators like GoldCar (is each company properly vetted before they go onto the AutoEurope website?). "

" Trying to charge €260 for a scratch that I did not cause (and unfortunately did not spot when initially picked up the car that it was there). "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by FREDERICK - 05 October 2022

" Hidden charges should be made clear and obvious at the time of booking. "

" Baby seat was dirty. Was made to buy the cover with gold car to avoid paying 'bank charges' of €165. Had an extra €8 added on for 'airport tax'. Feel like we have been scammed. Oil light and service light came up on the car. Never using golf car again. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BORDEAUX, FR - Reviewed by ERICA - 04 October 2022

" The car was pretty damaged , a number plate that would have been illegal in the uk , dirty inside, staff wouldn't look at it with us , just felt they were trying to s...w is out of more money. There were chunks out of the tyres which were also probably illegal... We were told we would be liable for any scratches underneath the car ...which of course we couldn't check before leaving as that would need a mirror or garage pit "

" We were told by counter staff to get extra insurance as the identified car for us had so many scratches and chunks out of the tyres. This just seemed like a high pressure way of conning us out of more money ... I would NEVER use gold car in Bordeaux again "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by MICHAEL - 30 September 2022

" Auto Europe was a very good comparison site to use "

" The staff at Bordeaux airport were multi lingual and efficient. Whilst the car was quite scratched it was also very cheap and drove well. Drop off was efficient and I was immediately informed that there were no extra charges which is always a concern with car hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by ROY - 27 September 2022

" Overall it was very good.Due to a flight cancellation I had to extend my hire. This was done over the phone at a very reasonable rate. However I was informed that no confirmation email or text is provided. The 0800 telephone numbers provided at Bordeaux need to be clearer in respect of adding the UK 44 code. "

" Budget sent me a Quick Pass Registration to complete prior to my departure from UK. It suggested that this would speed up my collection as I had checked in and all my details were recorded. However when I went to the AVIS/Budget office the Quick Pass Registration Desk was not manned and I was informed to join the queue. I had to wait 40 mins before being seen by an AVIS Rep. Not the speedy service Budget claims. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ALVIN - 23 September 2022

" I would prefer to forget the experience. "

" The quick pass system was a farce. There was a long queue of customers and not enough staff to handover the vehicle properly. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BORDEAUX, FR - Reviewed by ERIC - 16 September 2022

" Good experience -all went well "

" Very easy process- the only issue was that the cars on offer bore very little resemblance to those on the website. That said a good vehicle was offered. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by OWEN - 16 September 2022

" Avoid at all costs. "

" We were charged €260 without warning and have had to reach out to them for explanation. Car was in the same condition as when it was received, with a full tank of diesel. Still haven't had a response from them. Appalling service. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by CHRISTOPHER - 15 September 2022

" Easy booking. Better prices than going direct. "

" Long queue to pick up the car. They spent ages trying to sell me extra insurance that I didn't need. Used coercive threats to try and persuade. Drop off at 8am delayed as Goldcar office opened late. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by BARRY - 15 September 2022

" Felt ripped off with the insurance "

" Paid for insurance when booking only to be told it was not good enough and had to pay extra "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by CHARLES - 14 September 2022

" Only negative comment is that was very expensive although this seems to be the case with all car rentals at the moment. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JON - 14 September 2022

" Easy to book and use the voucher when collecting. "

" On arrival to collect the car the agent appeared more bothered about upgrading me to a bigger automatic car and when i declined whilst we had booked a compact wagon described as Focus Estate or similar we ended up in a Renault Captur which is far smaller. We managed to make do as we had one person not travel in the end and we were short for time but the car assigned was not as big as we booked. He also tried to add additional cover to the hire which i clearly declined but on dropping the car off i later received an email once through security to advise a further charge of nearly 70 EUR on my hire put on my credit card for Super Cover and Premium Roadside Service which i had not asked for or accepted when offered. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by GEOFF - 12 September 2022

" Excellent staff "

" Very professional "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by JAMES - 08 September 2022

" Sixt was very efficient and made collecting our car very easy. The customer service -Marie , was delightful and helped us through the process of hiring a car for the weekend wedding we attended . Definitely would recommend this company "