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BRISTOL CAR HIRE REVIEWS
Car hire reviews in Bristol
With much of its history set in the Industrial Revolution, Bristol is home to some amazing wonders of that era. The stunning Clifton Suspension Bridge, built in 1831 over the Avon River, and Brunel’s SS Great Britain designed in 1845, are just two industrial masterpieces. Along with lively bars, clubs and a vibrant music scene, Bristol also offers museums, art galleries and a splendid zoo. Consider hiring a car whilst in Bristol to help you make the most of your holiday. Our car hire reviews in Bristol are just a few comments from previous customers on our exceptional service.
Auto Europe has over 60 year’s international experience in the car hire industry. Having partnered with local, national and international car hire suppliers, we are able to offer car hire, luxury car hire, motorhome hire and a transfer service. Our dedicated customer service team is also available should the unexpected happen. We take pride in providing great quotations, a large fleet of vehicles to choose from and convenient pick-up locations, such as, Bristol Airport – which is the main entry point by air into Bristol and the surrounding region. Hiring a car at the airport is also an excellent and popular choice. Contact our reservation team to place a booking or discuss your trip to Bristol.
AUTO EUROPE BRISTOL, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Bristol:
BRISTOL, GB - Reviewed by RUTH - 15 September 2025
" Nothing more to add "
" I really wanted a smallish economy car. I was given a huge Nissan qashqai. It was a bit battered and had 50k miles on the clock. Other than that it all went smoothly. I do wonder why they sent me the contract in Spanish! I live in Spain but don't read technical Spanish, which was why I used AutoEurope Uk to book. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ALAN - 11 September 2025
" Very good indeed "
" Very good indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANGUS - 02 September 2025
" apart from the amex refusal, the car was dirty on the outside when we got it. But the handover was efficient and the return was good. The people are friendly and efficient. "
" disappointed they diidn;t take amex. As a result, even though I have loss insurance I had to pay £50 extra for indemnity as I only had a debit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by JONATHAN - 02 September 2025
" Easy to use and flexible as ever. Would like certain small SUVs to be excluded from the intermediate category like the puma, juke, etc. "
" Good overall experience. Efficient pick up and drop off, no issues with car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ROBERT - 02 September 2025
" The young Polish man who served me was excellent. "
" The young Polish man who served me was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NIALL - 27 August 2025
" Hassle free and great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETRAS - 25 August 2025
" Thank you for good selection of service providers. "
" The service was fast and friendly. The car was in god condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GRANIA - 21 August 2025
" My issue is with Hertz. The booking process with Auto Europe was smooth. "
" The car was fine but the customer service was not good. We arrived and there was no car ready for us and was only ready 30mins after our pick up time on the voucher so we had to wait around. Then when we dropped the car back there was noone there to receive it so we left the keys in the car drop off box and then I received a late drop off charge for the next day after I dropped it off. I have lodged a complaint process with Hertz due to get this refunded and there is an additional charge which I am also querying. I have not been able to speak to anyone in person at Hertz, only there online chat service which has only told me that an incidence report has been created and they will let me know shortly what the situation is. Very pool customer service. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DENISE - 20 August 2025
" The insurance documents are really confusing and I thought I had full cover and Budget said I didn´t so in the end the car cost much more than i expected and I had to call 2 or 3 times whilst away to understand what cover I actually had. Totally unclear "
" Rushed and was encouraged to take insurance without really explaining why as I had already understood i had cover with Auto Europe. The car drove me mad, bleeping if i went 1mph over the limit. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by NEIL - 18 August 2025
" Plenty of choice of vehicles and different hire car companies "
" All staff were extremely pleasant and helpful on arrival and departure of the car. The car was clean and comfortable. Check in went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 23 July 2025
" Very positive experience and would definitely recommend using Hertz for car hire "
" Really friendly welcome on arrival with everything explained. Dropping off the car was easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIONA - 19 July 2025
" As above. You're thieves. "
" I was not allowed to take the vehicle as the address on my valid driver's license was different to the proofs of address on my bank statements. Auto Europe have refused to refund me despite the assistant at the desk advising that this would be possible. It's honestly just theft. It doesn't state explicitly in the T&C's that the addresses need to match. Awful company, awful customer services, just scammers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by PAULINE - 14 July 2025
" Another good hire from Keddy "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by HELEN - 12 July 2025
" Excellent "
" I asked for an upgrade, and it was given - no questions asked! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEOFF - 11 July 2025
" Friendly staff and efficient service. "
" Friendly staff and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PHILIP - 30 June 2025
" Struggled going up hills "
" Car had a fault with gearbox "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NEIL PATRICK - 30 June 2025
" Booking was relatively straightforward. One tiny grumble is that the pick-up point was given as Bristol Airport whereas in reality it was some ten minutes or so away via a shuttle bus. "
" I was given an automatic despite requesting a manual gearbox. I had never driven an automatic so lost time familiarising myself with the vehicle before setting off. Staff were helpful in showing me what to do but I could have done without the delay and lack of confidence I felt on the first day. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ANDREW - 26 June 2025
" See above. "
" All went well with our car rental until we came to return the vehicle and due to stupidity we brought it back earlierthan we needed as we had the wrong flight time on our phones. Having returned the car we realised immediately and the staff at Europcar were able to reverse the return process on the original hire, as it had not completed processing and we had the car for an extra 3 hours for no extra cost allowing us to go off site from the airport for a nice pub lunch and walk. They went the extra mile and this is very unusual nowadays. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by KATALIN - 25 June 2025
" I requested a different car arrival and they were super helpful in accommodating my request. Both the pick up and drop off was very efficient. "
" Very helpful team, great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEWART - 23 June 2025
" Only comment would be that booking online, the option was for "Collection at Terminal" but I still had to get a bus transfer when it was suggested that this wasn't the option. Perhaps this should be updated to reflect the logistics at Bristol Airport. "
" A great experience with Enterprise - the agent who handled my collection was fantastic and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ELLIE-MAY - 11 June 2025
" Easy to book "
" The lady who took my details at the front desk was amazing, very polite and friendly and she explained everything in depth making sure that I understood. A real credit to your company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANNE - 08 June 2025
" Too high deposit "
" The only complaint I have is the fuel policy like for like (quarter tank) instead of full to full which is much easier. In fact I left the car with more fuel than when I picked it up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 08 June 2025
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by OLIVIER - 04 June 2025
" Our flights changed and we arrived 3 hours earlier and were unable to take the car as the insurance could not be modified accordingly as it was apparently starting at a specific hour with no flexibility on that day. This is ridiculous. "
" Budget was ok, but the inability to resolve issues with it's booking partners, i.e. auto europe, was very disappointing. Neither of you could resolve basic insurance timing and it's ridiculous that this is down to the hour and offers no flexibility for earlier pick ups. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 27 May 2025
" Staff efficient and friendly. Fuel policy is cheaper than garage. Would not take AMEX card "
" A bit of a walk from the airport in the rain. Would not take AMEX card "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JOSIE - 22 May 2025
" Good prices, easy to use app for booking rental car. Well known rental companies. "
" Efficient, friendly, pleasure to rent from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 18 May 2025
" Very efficient however let down by always changing the car to a different type from that offered in the agreement. "
" Car I selected was VW golf or equivalent. I have rented a number of times and it is always a Nissan Juke. Please therefore an advertiser as a VW golf. I do not like the Nissan juke, you have an obligation to provide the car that you are offering in the agreement. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by ISABELLA - 09 May 2025
" Still not received my refund. "
" Failed to pass a ec very check and couldn't hire the car. Ended up using a different company. Still waiting for my refund 11 days later. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ALLAN - 07 May 2025
" Easy to navigate the website for choice of car "
" Very slick operation, I was impressed at how smooth it went "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by SEBASTIAN - 23 April 2025
" As above "
" Very friendly staff at pick-up and drop-off. Vehicle could have been a bit cleaner inside but was otherwise in very good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ALAN - 15 April 2025
" Good, very good. "
" All went well and smoothly. No adverse comments at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SEAN - 11 April 2025
" No "
" The queue for collecting the car took 50 mins. Even though I did all the upfront documents. It was far to slow, people were going to hertz, enterprise and on their way in 5-10 mins max "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MALACHY - 10 April 2025
" No problems "
" Easy to pick up as I was first in the queue and drop off was quick and easy too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 05 April 2025
" Smooth collection and drop off "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JOHN - 29 March 2025
" Autoeurope to be recommended "
" Pre pickup registration a bit confusing otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 27 March 2025
" Car interior and exterior cleanliness was below usual experience including bird droppings across the vehicle "
" Great service. Effectively you receive a Europcar vehicle and service level for a Keddy price "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by DAVID - 26 March 2025
" A very easy process, will definitely use Budget again later this year "
" All in all a very easy and efficient process. Picking up was easy and quick and dropping off straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 26 March 2025
" Apart from superb Avis experience, the only let down was the frequency of the transfer bus. Also bit of an attitude.....That's where the pooling of the communal transfer lets the brand down. Needs focus and fixing fast IMO. "
" Really excellent. None of this heavy sell nonsense and very slick out and in process. Must say, thought the guy (chk out) and the lady (chk in) were super. Ambassadors for their company. Well done!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PHILIP - 16 March 2025
" Ability to modify the booking is very useful "
" Colection and return very quick. Car was perfect for my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GRAHAM - 12 March 2025
" The issue was not with Europcar but with Autoeurope. Due to unforseen issue we could not take the car as arranged. I contacted Autoeurope to try and find a compromise where I could maybe cancel the car and pay a minimum fee but this was rejected. I was happy to pay for a few days even though I could not take the car or even take a voucher for a future rental. All of this was rejected. "
" The issue was not with Europcar but with Autoeurope. Due to unforseen issue we could not take the car as arranged. Europcar tried several options but we could not take the car, not their fault. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by FIONA - 08 March 2025
" Really easy booking service, although the car I received was the same "booking class" but the price ended up much more expensive. "
" The staff were very friendly and patient. Answered all my questions and offered best solutions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARK - 19 February 2025
" See above "
" My Friday night flight was cancelled at last minute. Car rental office did not have a 24/7 contact and the office was closed at a weekend- I couldn't collect the car I had paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MARCIA - 15 February 2025
" Ok "
" The upholstery was not good. The carpet on the drivers side had come away and was a safety hazard. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by FIONA - 13 February 2025
" Perfect "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEORGE - 02 February 2025
" Seems safer to just go to a direct company which you know has worked well before. Going via a broker seems like a recipe for dissatisfaction. "
" When dropping off, the counter staff couldn't access details for the car, so said that the hire would need to be closed in the morning. And then, when it was closed, all the information is wrong and I've been charged £90 more than I should have been. Still waiting to hear back from Hertz about this. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GRAHAM - 17 January 2025
" Good value one way rental to Heathrow. Autoeurope excess insurance comprehensive and competitive "
" Vehicle upgraded by Avis and less than one year old. Avis drop off at Heathrow just off airport perimeter. 15 minute delay for shuttle bus to Terminal 2&3 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GARRETT - 06 January 2025
" thumbs up "
" friendly helpful And efficient staff, hire car first class condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 06 January 2025
" Complaint in progress so not sure at this time whether to recommend. "
" Condition of vehicle on pickup was poor - not be cleaned and thick with dog hair on seats. Tried to complain, but no one in the office was interested in noting my complaint. Told me to come back to talk to a manager. Tried calling manager later, but phone not answered. Messaged Europcar and still waiting for a response. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by LEIGH - 05 January 2025
" Fast friendly value for money "
" Fast and friendly. I try to use them whenever possible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JEREMY - 02 January 2025
" Ending up paying so much more than advertised. "
" The non acceptance of French credit card (visa cards) forced me to pay an extra insurance that more than doubled the overall price. I never had this problem with other rental companies. I'll never use it again. Its almost a scam forcing extra insurance on people "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by KEVIN - 01 January 2025
" Desk was not staffed when I returned car. "
" Dropped off car at airport, used Dropbox facility, however after doing this noticed car lights had not switched off automatically as they had done during rental. Tried to inform staff at desk, however nobody was around and nobody was picking up phone so had to send email advising Hertz that lights were on. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 19 December 2024
" Very friendly counter staff. Near-new vehicle in great condition "
" Very friendly counter staff. Near-new vehicle in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by STEPHEN - 23 November 2024
" Please see my comments at 3 above. "
" Very disappointed at the pickup. We were subject to severe pressure to purchase the additional excess insurance and the potential dire consequences if we did not purchase the additional insurance. We asked about the CDW we had included and the member of staff was not able to explain what this was. While there we went on line and purchased our own "excess insurance" cover which cost 10% of the price quoted. The member of staff attempted to dismiss this and said it would probably not give us adequate cover and attempted the hard sell again. We were quite disappointed with the whole pick up experience. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GORDON - 19 November 2024
" Totally ripped off with the additional insurance. Quoted a price but vastly inflated when I received the final invoice, it turned out to be £155.38 for 3 days which was 3 times the cost of the actual car hire! Feel conned and would never use Keddy again which is a shame because the car was really good and the drop off easy! "
" Totally ripped off with the additional insurance. Quoted a price but vastly inflated when I received the final invoice, it turned out to be £155.38 for 3 days which was 3 times the cost of the actual car hire! Feel conned and would never use Keddy again which is a shame because the car was really good and the drop off easy! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 15 November 2024
" everything worked well. "
" it was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SCOTT - 14 November 2024
" Disappointed in Alamo "
" Car had a bad smell inside and also was not clean "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MATTHEW - 04 November 2024
" Usual fab car and fab staff. "
" Shocked how long it took to get to terminal at a small airport from a top quality car hire firm. The wait for transfer bus interminable. Glad we weren't tight for flight. You need to advise people how long it takes!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 24 October 2024
" Easy, pleasant, quick "
" Easy to book online, quick check in each end. Great car - Kuga ST Line "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARCIA - 22 October 2024
" As above "
" The customer experience was ok. However, the car i was given was awful to drive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by LEIGH - 20 October 2024
" Quick efficient and value for money "
" Quick and painless very helpful on the rental desk. Drop off in 2 minutes "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by IAN - 10 October 2024
" Good overall "
" everything fine. didn't like the EV only cars available "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by CHERYL - 07 October 2024
" Booking with Autoeurope was easy. However I had a query about having a foreign licence and a UK credit card and was told that I couldn't rent the car. I then called Green Motion, and was told that was untrue and that they often have people in my situation. "
" The pick up and drop off were easy, the staff were nice. There was a little hiccup with my documents, not on my part, but that turned out ok in the end. It's a ten minute walk from the airport and easy to find. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by SUSAN - 01 October 2024
" All in all, after being very worried about hiring a car it went very well & was a far easier experience than expected. "
" Had a warning message appear, however the customer service person was helpful. So had to take the car to the nearest Europcar centre for car to be checked, again the representative there was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROSIE - 22 September 2024
" No issues, hassle or any problerms at all. Brand new car supplied. "
" Great! No issues and hassle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KATHRINA - 22 September 2024
" Nothing to add "
" Speedy pick up and drop of, great hybrid car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SUSAN - 10 September 2024
" There was a problem 1 hour after I collected the car. The help and advise I received was excellent. Polite friendly staff "
" Helpful and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by IMRE - 04 September 2024
" Easy to use and good value for money. "
" It was simple and fast. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by LORNA - 04 September 2024
" i did not appreciate that i had paid Keddy more than i had paid Europcar, i was therefore confused when Europcar had an amount significantly less on their booking for me than i had paid you. i presume this was your booking fee and my misunderstanding you were using a third party and were charging me the privilege of doing so. "
" I called the out of hours number to try to arrange a later time for drop off. Once the call was answered your staff member gave me a number to call which he said was still open, it was not. I called back saying that no one would answer on that line until 8am the next day. He tried the number himself and confirmed what i said was true. He suggested I email to say I wanted drop the car off later to which I pointed out that no one would be reading the email before the morning either. My drop off was 7am at Bristol airport so I could not wait until the office opened at 8am to request late drop off as by then i would be charged for late return anyway. I appreciate that your staff member could not confirm late drop off as the car was then hired via Europcar but his information was wrong and his suggestion that I email was frankly ridiculous. I dropped the car off at the agreed time in the end but had a very frustrating hour trying to deal with this to see if i could agree late drop off. Disappointed that your staff did not have more useful accurate information. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 04 September 2024
" Easy to use "
" The car allocated was probably of lower quality than that advertised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by STEVEN - 02 September 2024
" Decent little company, slightly off airport but did run a shuttle every so often. "
" All good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 22 August 2024
" All good from reservation stage to car pick up Return of vehicle unsatisfactory at Hertz Bristol Airport "
" Return area unmanned Tried to close off rental before leaving Hertz Had to wait well over 30mins to have car condition and rental signed off. Not good enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIMON - 22 August 2024
" Generally good experience, except for Autoeurope upselling everything and it took longer to get vehicle because of this "
" Too much UP selling!! Not needed they tried to up sell everything. Had full cover but they still tried to upsell and say I was not covered etc "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by TIM - 08 August 2024
" I have already issued a complaint to AutoEurope but have not heard back. At the point of collecting the car, I was required to pay an additional £52 'one way fee' as I was returning the car to a different airport. This expected fee was not communicated by AutoEurope during the booking process and I'm VERY annoyed about it. On my voucher, it was estimated as "0.00 GBP". If I had known about the extra £52 fee then I might have made alternative transport arrangements. Please can you provide your complaints procedure? I wish to make a formal complaint. If I don't hear back, then I will contact a consumer protection agency. "
" Our flight landed at 6.27pm (after a 6 hour delay), but we weren't on the road until 8.15pm!! It took ages to reach the car hire centre because of infrequent and busy bus service at the airport terminal. The car hire collection process was very slow. The car itself was fine, but the queue at the collection desk was too long and the whole process too inefficient. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PENELOPE - 29 July 2024
" All good "
" All good just clutch on car was not great so it didn't pull off well at junctions. this is my third hire care in two months and it was not great compared with the others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by REBECCA - 22 July 2024
" Ok service but more information required re pick up/ drop back re shuttle runs etc "
" There should be advanced instructions that the car hire is out side the airport and you have to get a shuttle bus. Also you have to wait 45 minutes to get the bus to take you to the airport from green motion or they charge you £6.00. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JOSE - 18 July 2024
" Aufull "
" Could you let me know when we are going to receive the deposit? We have received an invoice with some wrong issues of the service which was not indicated to us at the car recepción. Best regards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MARTIN - 18 July 2024
" Once we found the car hire site everything went smoothly, but they did try to sell us extra insurance. Luckily I remembered that we had already paid for additional coverage via the website. "
" Not easy to find as no signs at the airport to indicate where the pickup is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANN-MARIE - 12 July 2024
" Excellent, no issues "
" Very helpful and friendly staff. No delays, paperwork completed quickly and efficiently. Car perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALISTAIR - 11 July 2024
" Amazing service. Got my car sorted quickly. Chatty but professional throughout. "
" Brilliant quick. Staff so friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by VICTORIA - 10 July 2024
" See above "
" Our experience was excellent. The staff were very friendly at Bristol airport and shout out to Jacob who was especially helpful. He explained all the insurance details clearly. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TOMISLAV - 04 July 2024
" Worked well. Very good price. Would have been nice to be able to see insurance option at the time of booking with auto Europe. "
" Very smooth, no issues, fast and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PHILLIP - 03 July 2024
" Very good "
" Not easy to get to with heavy suitcases as not situated with rest of the care hire companies. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TAEKYUNG - 03 July 2024
" Easy search for vehicles with a lot of options! "
" Fantastic! Kind staff and smooth procedure! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by HILARY - 27 June 2024
" Called auto Europe to complain as their email stated I only need to have Driving license , cc and passport to get underway - notice of dvla buried in small print on page 4 of voucher !! "
" I was not advised to get DVLA check code and the receptionist was unable to do it o line and it was closed for phone calls after 2 ? I was left stranded at side of road - vulnerable woman - to catch a bus - "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by SANDRA - 24 June 2024
" As above "
" Was happy to book Green Motion as used them before. Staff at Bristol did the minimum they could, at time of collection the staff member did not move out of her chair, said to take photos, rather than show me the car & specifically where the marks/dents were. I looked at the start mileage, but stupidly did not take a picture. When I looked at the email documentation, I saw the 'start' mileage which was 161 miles less than when collected! This meant it would be easy to go over my limit & be liable for a penalty charge. Luckily I kept within my limits, but on returning the car & mentioned this, the guy just shrugged & had no interest at all. Maybe it is the way Green Motion are able to make more money & charge excess fees! Not imperessed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by CLAUDIO - 22 June 2024
" For the rest all OK "
" The prepaid amount has been modify without explanation at the counter desk in Bristol airport. I made a complain but I am still awaiting for a reimbursement of 27 gbp! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RODERICK - 21 June 2024
" Always service above and beyond "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TERRDNCE - 19 June 2024
" Not recommended, be aware ! "
" Poor instruction for pickup flight arrived early female at this rental would not provide shuttle because I was early . Return of vehicle shocked me to have a £125 charge for small wheel rash that is difficult to see , how many people have payed for this wheel . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 17 June 2024
" Overall good, will use again "
" Free upgrade on car was nice, asked if i wanted to pay extra for an automatic, which I didn't. Felt a little bit pushy to take it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIMON - 16 June 2024
" i "
" i "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAULO - 13 June 2024
" Easy & quick pick up & drop off. Plus a 10 min walk from the Airport "
" Easy & quick pick up & drop off. Plus a 10 min walk from the Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DERMOT - 07 June 2024
" As above "
" All good, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAWN - 06 June 2024
" My car was clean, worked very well and was comfortable. I didn't have any need to contact the office during my rental but all options about dealing with issues were explained clearly. I particularly appreciated that the staff at Lincoln then drove me to the Railway Station which was wonderful and saved a great deal of angst on my part. "
" I had a significant delay at the Bristol office waiting for my vehicle - it was an issue with the delivery of cars so not the fault of the staff and the manager was very apologetic and helpful. It was disappointing but I realised that the manager was doing everything possible to expedite the issue and resolve it. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GILLIAN - 23 May 2024
" I brought the vehicle back a day early but when I rang the dedicated department at Auto Europe by phone to modify the rental contract from 3 days to 2, the person who answered said it wasn't possible to receive a refund for the day not used (even though I'd been told when I collected the car that it was possible). Her explanations as to why it wasn't possible to modify the booking didn't make any logical sense. I only had the car for 2 days instead of 3 because the car rental agency at Bristol airport was only able to provide me with the vehicle 90 minutes after the original pick up time, so when I brought it back, it was still day 2, not day 3. "
" Nothing to say as had no contact with the insurance company "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 17 May 2024
" Dont display full costs "
" took over 2 hours to collect car and then get charged for £50 for out of hours pick up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by HEATHER - 12 May 2024
" Excellent "
" Excellent service all round - staff welcome and help, pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 04 May 2024
" I got a hybrid car which was very fuel efficient "
" Location is very convenient for me - only a 15 minutes walk "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JOEL - 02 May 2024
" No problems "
" Upgraded the car for only a little extra (a lot less than the upgraded car would have cost) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 30 April 2024
" Website t&C's aren't clear On arrival I read in the voucher I can't use a debit card however you only receive the voucher after payment "
" Arrived to be told I couldn't use my debit card, on the auto Europe website that wasn't clear, cost went from £85 to £205 Green motion said if I'd booked direct they wouldn't charge me the additional £120 therefore it's simply a rip off. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by IAN - 16 March 2024
" Excellent! I rent at differing airports in the UK, when I visit my son in Sheffield, or my 100 year old Mum in WSM. "
" We had just arrived into Bristol on a delayed flight. Jon, who I actually asked the name of, normally I don't. But, due to his friendly welcome, speedy paperwork signing. Then, surprisingly, took us, in the dark rainy night, to the car, and showed us how to operate the Hybrid, that i've never driven before. Taking time again, to come running out, in the rain, to show us how to move the passenger seat back. I own a bar/restaurant, have done for 28 years, I suggest you hold on to this lad! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JULIE - 06 March 2024
" As above. I would still hire from you as generally great. "
" I have had a few great experiences but was a bit disappointed this time. I had provided all my info (Driving Licence number, Check code) prior to arriving. When I arrived to pick up the car, I was told I would need to provide this information again which is frustrating. Made worse by the fact my flight was delayed and I was already late for the purpose of my trip (not your fault obviously). I didn't really like the car provided either, was poor compared to my previous hires. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by DENISE - 14 February 2024
" Car clean and newer than cars we have hired from other companies. "
" Staff very helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GERALD - 08 February 2024
" Very sattisfied with the whole experiance "
" Picking up my car was an easy experiance it all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LOUISE - 18 January 2024
" had never heard of Keddy before now. AutoEurope's site made comparison easy. "
" friendly staff at Bristol airport - and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SCOTT - 21 December 2023
" . "
" Very pleasant and professional staff at Alamo. The car was well presented and in excellent condition. I booked with them believing them to be within the terminal at Bristol however all the main rental agencies are located off airport at a dedicated rental zone with a free airport shuttle provided by the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEMMA - 18 December 2023
" Lovely little car, super economical. Friendly service with no complications! Will definitely be back! "
" Online process was clear and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SARAH - 13 December 2023
" Everything was perfect from start to finish. Thoroughly recommended. "
" Excellent. Lovely staff. Speedy service. Great little car. Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 18 November 2023
" Over all good but a few glitches mean I cannot move on from my experience Car returned only 2 days ago "
" Good experience Unfortunately there was a stone chip on screen at pick up which I didn't see at that point as it was raining very heavily at the time I spotted chip on driving away from airport so rang Europcar when I arrived at my destination Girl in customer services said she would add this to my condition report at check out and not to worry When returning car the windscreen damage was noted infact I pointed it out The check in people said there was no record of my call etc etc and said it could be new damage I went to address this with the station manager who said he would look into it Still waiting for my deposit to be returned so a little concerned at the moment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by MAXWELL ALEXANDER - 13 November 2023
" Awful from end to end. I have carried out a chargeback due to unresponsive customer service. "
" Closed upon arrival, as you inexplicably allowed a pickup time outside of their opening hours "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by JANE - 08 November 2023
" Very straightforward and very clear contract. "
" Very slick. Well organised and all details explained clearly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALAN - 05 November 2023
" All very positive "
" Overall another positive experience of renting through Auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHLOE - 29 October 2023
" . "
" On the pick up I was waiting about 40 mins On the drop off I nearly missed my flight. The lady at the company told me she would take me at 9.30am which meant a 25minute wait which I reluctantly agreed to. Then 9.42 came and I was nearly in tears at the risk of missing my flight I said you said 9.30 to which she said my colleague will be in at ten I said I have a flight to catch and in the end I had to run with a 20kg hold-all no wheels and a small carry on with wheels 15 mins around the corner to try to make bag check in. I arrived out of breath and almost in tears just making the bag drop with 5 mins to spare. Overall i would not recommend due to their understaffing & experience of pick up & drop off being too slow. The car itself was ok. But inner windscreen was filthy "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by LORNA - 25 October 2023
" Auto Europe experience is fine, though it would be helpful to include location surcharge jnformation at time of booking "
" I have been charged for refuelling despite filling the car up near the airport. I have raised this with budget and had no response yet "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by RICHARD - 23 October 2023
" Second to none "
" Excellent Service - car exceptional - staff perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TIMOTHY - 15 October 2023
" Taking the car back without anyone to check it puts you off recommending this company "
" Bit dissapointed no one was there to check the condition of the car when i dropped it off. Without this, how can i proove I returned the car in the condition it was hired in? I leave myself open to potentially being stiched up. Took a photo to proove the car was retunred full "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by COLIN - 11 October 2023
" Didn't "enjoy" the car. Not comparable to many other equivalent-sized units "
" The car's windscreen and glass generally was dirty both inside and out making it difficult to drive in low sun. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ROBERT - 06 October 2023
" Overall smooth rental experience "
" Friendly staff. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 02 October 2023
" First time a mistake on documents (route to car rental) "
" Instructions how to get to the car rental in Bristol are wrong, you need to change it. Counter staff was messing around for 15 minutes, despite me having said I had a long journey ahead of me. They did not had a car that was filled up.so got a car that was about 3 quarters full, always resulting in me adding more fuel upon return. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ANDREW - 27 September 2023
" Never. Wont be using again secret costa after given the car back. Embarrasing "
" Would never book again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by JOHN - 24 September 2023
" Awful "
" Automatic upgrade from the usual Astra that we often rent to a Mocha, without prior notice, completely ruined our trip and meant that we had to take an additional car anyway at boot space unable to accommodate our grand daughter's pram. They should warn you before arrival of any supposed upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by MALCOLM - 23 August 2023
" x "
" x "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by SHELLEY - 11 August 2023
" Great experience "
" Very helpful staff, made the process so much easier for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTHONY - 06 August 2023
" I'm still awaiting refund for the booking I cancelled for same day as it was restricted mileage hence this booking! "
" Seatbelt in rear incorrectly fitted. Means only 2 could sit in rear. Got alternative car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by PAOLO - 16 July 2023
" The car smelled of tobacco when we collected it. There was damage to the vehicle that we hadn't been told about. We went back to the office and they recorded the damage before we left the car rental office. "
" Aladdin was fantastic! Super helpful, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by MICHAEL - 16 June 2023
" Will use them again on next trip. "
" Excellent service at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROGER - 15 June 2023
" Perfect transaction trouble free from start to finish. "
" Very helpful at Hertz reception gave us upgrade to Nissan Qashqai very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SUSAN - 08 June 2023
" I paid for CDW through Auto Europe. The Europcar staff member was unaware of this and tried to make me pay for their insurance. "
" At the counter, the staff member of Europcar was not aware that my booking was prepaid through Auto Europe. I paid at the counter for a vehicle upgrade and an additional driver, however, I have been overcharged by Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALAN - 16 April 2023
" See above... "
" Everything was very good, service, collection, car, return if car and paperwork etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALUN - 13 April 2023
" My flight from Toulouse was delayed. I called Auto Europe UK to inform them of my late arrival in Bristol as per your instructions. I asked at the Sixt reception desk in Bristol airport to see if they had been notified of my late arrival, they had not been notified?? "
" Straight forward reservation no waiting and very helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 03 April 2023
" Staff brilliant but disappointed with car - nothing really wrong with it - just not to my liking or style "
" Have used Alamo and Enterprise in the past and always found them to be top performing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JEFFREY - 24 March 2023
" Very detailed online service. Will use again "
" Very helpful and easy access. Will definitely use again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NEIL - 09 March 2023
" First time in many many years when I was not too happy about vehicle supplied "
" Car was 3 years old with 29000 miles on the clock with a very dubious clutch, car would only move when clutch was almost completely lifted "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by PAUL - 20 February 2023
" Hassle free. "
" Excellent service. Smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JASON - 27 January 2023
" Auto Europe saves money and is a very easy service to use and find best value car rentals across "
" Late arrival due to delayed plane, and very poor signage to car rentals at the airport; however once at the Budget desi things started to move smoothly again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 11 January 2023
" All ok ,just a bit expensive "
" Pick up was a bit of a hassle as they could not find the car we ordered and offered an upgrade at a much inflated price. It was eventually resolved but took about 20 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HUGH - 06 January 2023
" Good care of us "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ERMANNO - 27 December 2022
" We were told there was no car in our booking range (mini economy) and it would be 50euros more for a bigger car. When the bill came through, it was 90 more "
" We were told there was no car in our booking range (mini economy) and it would be 50euros more for a bigger car. When the bill came through, it was 90 more "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by PAUL - 19 December 2022
" Auto Europe prices around the world still quite high compared to other companies however last minute bargains seem to be available "
" Prompt pickup from airport and quick to get on the road. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 07 December 2022
" Straight forward booking. Fair price. Good clean vehicle. Friendly staff. What more could you ask for. "
" Better experience all round than with other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by M. - 24 November 2022
" Comparison of rates very helpful and usually get vehicle chosen. "
" Rental was seamless and would have no problem renting again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GILLIAN - 20 November 2022
" Really great staff "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RAMI FADLO - 19 November 2022
" Very satisfied by staff and vehicle Smooth collection and drop off "
" Very helpful and easy smooth procedure receiving the car and dropping it back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BRIAN - 15 November 2022
" Europcar have let themselves down "
" took nearly an hour from arriving to leaving.First car assigned to me had what I considered damaged .This damage was not recorded on the hire sheet.It was dark when I picked up the car .When I brought out the representitve he agreed that it was very obvious damage. I quoted saying that if I had brought a vehicle with damage to this extent the cost would have been expensive.Damage was deep scratches from front wing through to the rear wing.Damage was also on the roof edge all the way along.Another vehicle was assigned to me was checked with unrecorded damage which again was reported.The time from arrival to leaving was unacceptable to me "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by SONIA - 30 October 2022
" 1 "
" 1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 08 October 2022
" Autocar are good to deal with but the disconnect with the actual hire companies and their instance to pressure sell upgrade's and 'extra' Insurrance is bad. Why is full insurance then not covering things like wheels, tyres and roofs for crist sake "
" Paid extra for a vehicle with built in Sat Nav. Sat Nav did not work, it would not locate the car's position or provide directions. Had to use my phone for navigation. Also the pressure sell on 'upgrades' and insurance and pushing to take out extra cover over the full insurance from AutoEurope, comments like 'you will be out of pocket' 'have pay and then need to claim back' is using 'pressure selling' tactic's and can be dishonest. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ELENA - 29 September 2022
" Vehicle was in great condition. Very pleased with the service provided. "
" Prompt and excellent service. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BRIAN - 28 September 2022
" A straightforward process. "
" Easy to book. Good experience at collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHANNES CHRISTIANUS - 07 September 2022
" Nnnnnn "
" Nnnnnn "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JULIA - 01 September 2022
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BARRY - 25 August 2022
" Disgusted about "special cleaning" charge "
" Charged £42 because there was a light dusting of sand on floor..... car would have been hoovered anyway for next customer..... absolute disgrace "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JONATHAN - 22 August 2022
" ...all good apart from Sixt Car rental... "
" I was asked about damage to the vehicle upon return, that was not on their system...luckily (for me!) I photographed and emailed the images of all the damage upon collection ...If I hadn't taken this precaution, I suspect that Sixt would now be charging me £1,000 for the damage to the vehicle?!......but having to fill in a damage report and send photos should not be necessary...their car checking and damage recording process needs an urgent review...I will not use Sixt car rental again. This is the second saga I've encountered with Sixt car rental...earlier this year I was charged for fuel I hadn't used...and had to spend hours emailing back and forth for it to be resolved.......its almost as though these are possible additional income streams for Sixt ?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by LAURENCE - 11 August 2022
" I had done quick check online before my trip but still had to wait 30 minutes then I only took 2 minutes when was my turn.Then the car had damage on the rear bumper and I don't notice until the next morning. "
" I had done quick check online before my trip but still had to wait 30 minutes then I only took 2 minutes when was my turn.Then the car had damage on the rear bumper and I don't notice until the next morning. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MARK - 03 August 2022
" Did get caught out by scrutiny of car on return and small damage to alloy was attributed to me which I know I was not responsible for. The morale of the story is to check car VERY VERY carefully before you leave particularly the wheels and take photos. "
" A good service and friendly helpful staff. No waiting which was a joy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by PHILIP CHARLES - 10 July 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LORENZO - 29 June 2022
" Autoeurope offers best value and clear terms and conditions for an easy rent "
" Quick pick up and easy drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RONAN - 24 June 2022
" Great site. Would recommend. "
" At their request, I agreed a smaller car with the desk staff, which was a bit tired but functional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by MERVYN - 09 June 2022
" Was good "
" Was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NICHOLAS - 02 June 2022
" This relates to any of the car hire companies as they all in use an off-site location and my comments actually relate to Bristol Airport, which I really detest. It wasn't obvious where to wait for the bus to take you to the car rental office. On the return, I had to allow an extra 30 mins to an already early start to phone for the bus as the normal bus service did not start until 6am. Having car rental service at the actual terminal would be so much better. "
" It was OK. There was a bit of a delay getting the vehicle as there was a shortage of staff. Once the desk was manned it was straight forward. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GILLES - 29 May 2022
" Good rental product. Very bad location of the car center both in Bristol and in Heathrow. "
" The ENTERPRISE part was all good. Nice staff. Nice car. No waiting neither comming in or dropping off. Issue is the car rental hubs both in Bristol and Heathrow T5. In BRISTOL one waits 15 minutes to get a shuttle that drives for 10 minutes to the Rent a Car. So that is 30 minutes wasted. STAY AWAY FROM BRISTOL AIRPORT AT ALL COSTS. Same in Heathrow.... the car rental is 10 minutes shuttle away from the terminal and you wait 10 min on average... so here again its 20 minutes wasted. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHANIE - 04 May 2022
" Everything was easy and I especially liked the way you informed me of what was included in the extra insurance package. I felt confident telling Avis I did not want to pay extra coverage as I could see clearly what was and what was not included in your extra insurance ..... very important and appreciated "
" Professional and Efficient and Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PENELOPE ELIZABETH - 11 April 2022
" It was a very expensive, frustrating and unfair experience. I would like a full refund of my Sixt car rental costs. "
" I made a booking for a 10am rental car pickup when it wasn't at that stage entirely clear when I was arriving in Bristol. I arrived in the end at about 4pm but was advised that because I hadn't picked up my car within one hour of 10am the car had been 'given away' and I needed to rent a new car at - guess what - a higher price from the one I'd originally booked. I reluctantly agreed, only for the next hurdle: Sixt needed to contact the DVLA for details about my UK licence. But the DVLA phone lines were closed, so we tried three times online, but each attempt failed. The Sixt employee told me then that he couldn't rent me the car because they couldn't verify my licence details with the DVLA. To his credit, he did go to Europcar for me to check that they had a car, which they did (they don't insist on licence checks), so I ended up renting a whole new car from Europcar and am still owed money by Sixt. My husband has also had increasing issues renting from Sixt and we are very unlikely to rent from them again. Cowboys and rip-off merchants. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by KEITH - 10 April 2022
" Would recommend "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ASHLEY - 02 April 2022
" It worked - efficient and no issues "
" Everything was good and very efficient apart from knowing exactly where I had to drop-off the car rental at the end of the rental. My SATNAV took me to the airport and I ended up having to do a loop of the airport before I could drive to the car rental area. I am still waiting to see if the airport will want to fine me for going in without paying for parking. A sticker or note just to remind the driver of the location would have been very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTHONY - 22 March 2022
" Good overall, but no staff there at drop off "
" No one present at drop off, apart from that very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DONALD - 20 March 2022
" Good reservation / car rental, will certainly use again. "
" Very smooth and friendly pick up & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CLIFF - 13 December 2021
" A very good service! "
" A very god service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MALCOLM - 12 December 2021
" Always good to use in order to compare prices. "
" Efficient service and polite. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ROBERT - 28 November 2021
" ? "
" ? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SUSAN - 25 November 2021
" Take easirent off your site, older guy very rude "
" No pick up or drop off, faulty car, the older man was rude I have a video of him verbally abusing us when we asked to be dropped at airport "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ANDREW - 01 November 2021
" Very nice to be able to pick up the phone and speak to a human being in this day of automated robots. "
" Easy vehicle pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEOFFREY ROBERT - 24 September 2021
" No thanks "
" It was good to be greeting by Jo after a long day. Much appreciated. Note: Instructions to Desk are incorrect - new facility at Bristol requires shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FILIPPO - 17 September 2021
" Good company, used it now four times from BRS, excellent staff, easy processes; it gives me confidence to deal with a professional outfit, compared to many "cowboy cheap rent" out there. Shame prices went skyhigh this time. "
" Professional and friendly staff, easy process to collect and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NATHAN - 15 September 2021
" X "
" It was booked with the expectation of a shuttle for pick up. Luckily there was just me and hand luggage. So not that big an issue "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HELEN - 10 September 2021
" Autoeurope is fine, but Sixt should be avoided. "
" The man on the counter had a very bad chauvinist attitude, and seemed to think that a female would be incapable of driving a larger car, or of providing the correct documentation. He insisted on speaking to my husband even thought the rental was in my name. He tried to fob us off with a Mini, when we had booked a Skoda Octavia. He also said that Sixt were overbooked and he had to cancel many bookings at short notice - this is not acceptable to me. Nor was his attitude, which I found highly offensive. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by IAN - 10 September 2021
" Smooth and easy to book/collect/return "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by VANESSA - 02 September 2021
" No opinion "
" No shuttle from airport and required family with toddler, 2 suitcases and car seat to walk across highways to get to car rental depot. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIMON - 30 August 2021
" See above. "
" There was an issue at pick up as Enterprise's systems were not working properly: the lady serving me was very efficient and was juggling other customers from the same flight - so managed all professionally. However, she did tell me she would call me later in the day to follow up as I was unable to view/sign any paperwork ... but received no call. I intended to speak with them at the drop off, but it was just a key drop. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RONALD - 25 August 2021
" definitely use again "
" friendly welcoming staff at rental desk. No add on sales pressure. efficient hand over and explanation of the vehicles controls. Spotless clean vehicle. Quick handover on return.. Rental was more expensive but the service and not feeling bullied into extra add on's I did'nt mind so much. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NOEL - 23 June 2021
" Excellent service, very professional very happy "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 21 November 2020
" good "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DEREK - 02 November 2020
" Will definately use them again "
" Treated very well by desk staff, very polite and alert at all times special mention for Dragos who was very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DANNY - 04 October 2020
" More than happy to recommend to anyone looking for a smooth & hassle free rental experience "
" Very happy with the Alamo by Enterprise car rental experience especially during these difficult times & will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by VICKY ANNE - 06 September 2020
" Loved it "
" Friendly service. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANOUSKA - 23 August 2020
" So easy from start to finish.Will definitely use again. "
" It was made so much easier for me that the car was taken to near the terminal on arrival to save time. Helped me alot as I had 3 children with me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARTIN - 22 August 2020
" Bad experience "
" On arriving at the Hire Centre 20,50pm there was nobody to serve us, after a good 10 mins a guy showed up .He then proceded to accompany each customer outside to give them their keys & sort a car out for them. On my turn we went outside where he tried to sell me insurance in the dark !! I have to say I found it all very unusual . They have a brand new hire centre with nobody manning it & have to go outside to complete the hire procedure, Need to improve a lot before I would hire from Alamo again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by LINDA - 13 August 2020
" Totally satisfied. "
" Very good as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DEAN - 19 June 2020
" Everything went perfectly "
" Everything went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEORGINA - 22 May 2020
" See above "
" I have had a dreadful experience with Auto Europe I could not collect the car or even go on my trip due to my flight being cancelled due to covid 19. I told auto Europe however as I did not tell them before 72 hours of pick up time they will not refund the £96 payment i originally made. I emailed 3 times explaining that I thought that hertz airport car hire would presumably be checking to see which flights were cancelled (ALL FLIGHTS TO BRISTOL AIRPORT FROM GUERNSEY ARE CURRENTLY CANCELLED ) as I had given my flight number and details at the time of booking. I have asked for a refund and been told 3 times I am not entitled to one. I think it's wholly unethical to take money (which I guess is eventually shared with hertz) from me on this time of covid 19. I would like hertz to intercept please and arrange with auto Europe for me to have either a refund or a credit voucher - I have been very pleased with hertz previously when I booked directly. Auto Europe, as a business partner appear to have no integrity. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by NATASCHA - 23 April 2020
" Excellent staff, very friendly and helpful "
" In very uncertain times the service provision was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DENISE - 17 April 2020
" Great helpful staff will use again. "
" Helpful staff, as this was a extension on my rental due to conid19 all the paper work was ready to go once the car was checked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANNETTE - 21 March 2020
" Great value "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 19 March 2020
" The Bristol airport experience is grim with having to get a transfer bus to car rental and back after returning car. "
" Staff were excellent. Somehow there were 2 bookings in my name but soon sorted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 17 March 2020
" Very good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by THOMAS - 13 March 2020
" I had first a Reservation for the same days in Exeter Airport (Through Europe car UK51367770-1) europcar res no- 1120683815. hen FlyBe went bust and I wanted to modify my europcar Res to Bristol. I could not do this (telephoned also Europcar direct to ask) Only way was to cancel and make new booking in Bristol. Because of this I had Cancellation charges of £ 35 which I have paid on top of my Rental vharges. Canm you maybe refund me these cost, to rebuild my trust in Europcar and re-use again in the future?? I am renting 20+ / year "
" I had first a Reservation for the same days in Exeter Airport (Through Europe car UK51367770-1) europcar res no- 1120683815. hen FlyBe went bust and I wanted to modify my europcar Res to Bristol. I could not do this (telephoned also Europcar direct to ask) Only way was to cancel and make new booking in Bristol. Because of this I had Cancellation charges of £ 35 which I have paid on top of my Rental vharges. Canm you maybe refund me these cost, to rebuild my trust in Europcar and re-use again in the future?? I am renting 20+ / year "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by DAVID - 13 March 2020
" Xxxx "
" Only complaint is the time it now takes to transfer from the new hire centre to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RACHEL - 11 March 2020
" Excellent service. "
" Friendly staff at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EILEEN - 28 February 2020
" Auto Europe is my first choice when looking to rent a car. They always seem to have best prices and I like to take out full excess insurance with them. Last year the car I hired was damaged through no fault of my own. I was dreading making a claim but it was a very positive experience and my claim was settled in a week. Bravo. "
" We have used Green Motion in UK for most of our rentals over the last 15 years, most recently at Bristol and have been very happy. I used another company there once and it was a disaster, so back to Green Motion, plus they tend to be best value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LAURA - 26 February 2020
" Fine "
" Everything was great, just pricey to hire due to half term. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 14 February 2020
" I've used Auto Europe before and would do again. However, due to the experience above I'd never use Alamo by Ent. "
" Everything was fine at Bristol Airport, the staff were very friendly and helpful. I was returning the car to Glasgow Airport and due to being pre-occupied I forgot to fill it up locally before returning. The girl said thye charged £1.55 per litre for unleaded. I said i would go to the local garage (that I could see from the car hire centre although couldnt see the ricing board form where we were). She said 'there's no point as it's £1.65 there, you're better letting us fill it up here'. I was tired so agreed. I then went to collect my own car and had to pass the aforementioned garage to find that unleaded was only £1.26. I feel cheated and deceived by this. I'll never use Alamo by Ent again. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 10 February 2020
" great "
" very good and friendly thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBERT - 07 February 2020
" All was bad "
" Car was in very bad condition not clear where pick up wax from and no drop off back to airport "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by COLIN - 07 February 2020
" I am not happy with this company. Never experienced anything like this with other companies. The staff were most unhelpful. The man Victor was rude and aggressive. "
" Not at all happy with this company. On arrival they demanded the green counterpart to my driving licence which is no longer issued. I then had to pay £15 for a phone call to the DVLA. The assistant was very rude & aggressive demanding I hand phone over to him whilst I was speaking with the DVLA. It took almost an hour before I was able to leave the office. I am thoroughly disgusted with the attitude of the staff. Definitely won't be using this company again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by ANDREW - 31 January 2020
" Really helpful staff considering he was really busy "
" Staff very helpful but very busy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by TERENCE - 30 January 2020
" Happy with the online experience. "
" No forced upsell on car or insurance and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GRAHAM - 30 January 2020
" See above. "
" Excellent experience. Prompt, efficient and professional. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PATRICIA - 30 January 2020
" All correct "
" I booked another car, smaller one, they provided me another one bigger but at least better than the one I booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 27 January 2020
" After I left the e-mail I received was incomplete and somewhat ambiguous, "
" After I left the e-mail I received was incomplete and somewhat ambiguous, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by WARREN - 26 January 2020
" Smooth process. "
" Booking, communication & collection all straight forward. Great car at a very good price. Staff walk through the damage review beforehand which helps ensure both parties are happy before driving off. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 25 January 2020
" Happy with the rental "
" Happy with the rental. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOANNE - 15 January 2020
" As stated "
" Thankfully 2 of 3 counter staff recovered the situation quickly. (Following initial hostile response to a collection request. ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHRIS - 15 January 2020
" Bad car, extra charges, awful service "
" Awful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MATHIAS - 15 January 2020
" Good experiance started with online booking, over assistance before actual hire and good Service after. "
" Very friendly staff, with proffessional working attitude and smooth handling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHRISTOPHER - 15 January 2020
" Easy to book "
" Inside windscreen was filthy, tried to wipe and it smudged, made it hard to drive at night with headlights against you. Had to clean it the next day before journey. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by KIRSTI - 14 January 2020
" Booking easy with autoeurope "
" Taking a deposit of £1600 is ridiculous and should be stated in the 'what you need to collect your vehicle' information. Eazirent's computer system, unlike Europe, Hertz and Sixt, does not recognise some foreign cards as credit cards and so I was forced to pay for extra insurance and a whole tank of fuel. For this reason I would not recommend unless the friend has a British credit card. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GRAYSON - 13 January 2020
" See #3! "
" I expected to see a Skoda Fabio user manual/book....but there wasn't one! Couldn't see how the rear and passenger doors could be opened with the remote! I was not happy to sign off at the drop off without seeing what I had agreed to! It was unclear to me what the CDW excess of £1000.00 meant in terms of costs for 'minor' damages, e.g. the splitting of the windscreen (from road grit?) resulting in £320.00 personal cost!). Very disappointing! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by MICHAEL - 12 January 2020
" Will use again, very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JULI - 09 January 2020
" Happy "
" Very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANGELA - 08 January 2020
" Should have read the reviews before booking "
" Abrupt customer staff - shoddy portacabin - mucky grounds. Spent whole of period of hire worried I was going to be ripped off. Vehicle returned and marked as "ok" - still awaiting £1500 credit card hold to be released 3 days later - never again ! Start vetting your agents Auto Europr "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FREDERICO - 08 January 2020
" a "
" There wasn't someone to check the car on the drop off, I was told someone would ring me until the end of the day but it never happened. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ALISON - 07 January 2020
" Eventually were apologetic on first call. Agreed full refund minus Easirent's fine - not good enough as costs were incurred from Easirent's incompetence. Could not offer us a reasonable alternative hire car. Have not followed up my complaint. I am now having to chase the issue. "
" Shocking customer service. Will never use them again. Staff promised pick up and did not answer our calls, leaving young family out in the rain in the middle of the night. Easirent failed to provide any car despite paying and following all instructions given by staff. Formal complaint has been sent - waiting for full refund and compensation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by TIMOTHY - 06 January 2020
" All good with AE "
" The pick up counter guy was too pushy trying to sell me lots of extras which I didn't want. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by OLIVER - 06 January 2020
" very good experience "
" very good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCY - 05 January 2020
" Na "
" The car really stank of stale cigarette smoke and has rubbish still in it from the previous renter. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by MARTIN - 05 January 2020
" vehicle had several areas of damage and the parcel shelf in the boot was broken, it was sometimes difficult to get into gear,the headlights were poor. "
" very good but you did not tell me that there was no car hire at the airport any more! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by SALLY - 05 January 2020
" As above "
" We were told to return the keys to the hotel reception, there was no one there, we rang the number on the sign and the person who answered said they were "dealing with an old lady" and would be 15/20 minutes we were told we couldn't wait in reception and that we couldn't leave the keys but to put them in a hole in the wall which said it was for hotel keys. Not a very satisfactory end to what had been a hassle free hire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by DAVID - 02 January 2020
" very satisfied "
" Very happy with the car which was small but very economical, the young man at the desk was very helpful, the only problem was a greasy windscreen and as the weather was awful it was a nuisance. We would be happy to book with Avis in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GEOFFREY - 02 January 2020
" Very satisfied except for a problem with a rear tyre pressure leak. "
" Rear tyre had slow leak, needed to re-inflate regularly. Should have been identified by Green Motion before handing over the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by MOHAMMED - 31 December 2019
" I do not recommend dealing with the company "
" A very bad experience, a fine was added without a reason "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by JUDITH - 30 December 2019
" Excellent price. Smooth transaction and friendly customer service. Will definitely use again. "
" Excellent price. Smooth transaction and friendly customer service. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SEAN - 30 December 2019
" See above "
" Slightly annoyed by the fact that I booked an on-site car which turned out to be off-site. I could have booked a cheaper car if I wanted to go off-site. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KATRINA - 29 December 2019
" Very pleasant staff and good value for money. "
" It was all fairly smooth, but I had booked a Fiat 500 and phoned on the morning of my car rental to confirm that I really wanted a Fiat 500 only to be told they had none available when I arrived in the afternoon. I got a Renault that I really didn't like at all. The chap at the counter was very pleasant and he tried his best and also the guy when I dropped the car off was lovely. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by STEPHEN - 28 December 2019
" 1 "
" Just noticed my booking with KEDDY at Stansted, returned on 12 Dec. I cannot remember taking out Insurance, AS I HAVE FULL INSURANCE. Was this made clear to me? Europcar, I use your company a lot - have the decency to be honest wth customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JILL - 26 December 2019
" Competitive rates "
" Friendly, knowledgable staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBIN - 23 December 2019
" Will not use Green Motion again. "
" I have hired many cars in UK where I live and have never been asked to provide my passport for ID As I didn't have it I was told to pay £54 for excess insurance for a 3 day hire. This is sharp practice and you need to warn UK clients about this if booking at Bristol )or maybe any UK Green Motion branch) "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LAWRANCE - 21 December 2019
" very good all round "
" used several times never any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RAJESH - 20 December 2019
" Auto Europe is good "
" Booked an all inclusive car rental but at the rental office ,initial member of staff at counter added the (cdw, tyre and glass rental )etc without my knowledge saying auto Europe has not collected them .spoke to auto Europe who discredited his version.So at the time of handing back the car spoke to the staff(not the original one) and they were very kind to reverse the changes. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTHONY - 18 December 2019
" satisfied "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 18 December 2019
" If you're happy to work with green motion it makes me question Autoeurope "
" Absolutely shocking experience. The member of staff practically wished I crashed the car so I'd be out pocket. He kept snatching the pen out of my hand mid signature and then when he saw it was raining shouted "oh f****** hell!!" I've never met anyone more unprofessional! Absolute disgrace you'd let him represent your company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHRISTOPHER - 16 December 2019
" As said before nothing really wrong , oh forgot 1 thing car windscreen on two cars now filthy, cars should be in A1 condition on hire as 1 not even cleaned "
" Car park could do with tarmacing, as muddy full of holes, and airport shuttle would be nice if not told have to walk to rentle or have to wait half a hour, and staff could at least smile . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by CLIVE - 15 December 2019
" Simple, easy to use site "
" Good service, courteous staff, pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 15 December 2019
" Nice clean car, free upgrade for being a regular customer which was nice. "
" Staff are always very helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DENISE - 12 December 2019
" Great car staff at office were very polite and helpful. "
" Waited for 40 minutes to be collected from airport as car was badly signed and it was raining rang 3 times to be told the driver was on his way. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 12 December 2019
" Auto Europe booking failed in two occasions, unhelpful staff at call centre. Credit card blocked for hire amount but unfulfilled booking. Booked directly with rental company with no issues. "
" Good service and very competitive prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FILIPPO - 12 December 2019
" Sorry never again "
" Bad service...bad staff..not recognizing auto europe insurance.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DARREN JOHN - 11 December 2019
" Just as we wanted "
" Very happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CYRIL KEITH - 08 December 2019
" excellent staff, smooth check in and out, very friendly. "
" Absolutely perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KERRY - 02 December 2019
" there is no loyalty for regular bookings & automatic to accommodate for disabilities should be the same price not more. Staff were all lovely, but the smaller car should have been made available or one obtained "
" I had booked a small car. I am very little so do not have long legs. I was given a ford focus, I had problems reaching pedals. I was not given an orientation to the vehicle and had to ask for help. I was told the car I had booked was not available if I book a small car it is for a reason. On arrival at Bristol, I called the number to get a pick up and no answer, I had to walk with luggae in the dark and rain alone to get car. I have a disabiliy and was in much pain by time I got to desk "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by FILIPPO - 28 November 2019
" feel very comfortable booking with autoeurope as they are helpful and good rates. "
" very professional yet friendly staff. easy process, both pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by STUART - 28 November 2019
" I have always found Auto Europe easy to deal with and their price comparison is second to none. However, I do feel extremely let down by the customer service of Green Motion on this particular occasion and I intend on taking the matter further. I would urge Auto Europe to contact Green Motion on my behalf to make them aware of their staff's poor conduct for this particular rental. "
" I encountered a v.pushy member of staff at Green Motion who tried every trick in the book to upsell me insurance and to upgrade my vehicle. When I declined he warned me that any scratch on the vehicle would result in having to pay the full excess of £1200... this was clearly designed to scare me into reducing the excess. When we went outside to look over the vehicle he asked me to sign the document without having even checked the condition of the exterior. I felt rushed and consequently missed a small chip on the rear bumper... (NB. This should have been pointed out to me by the staff member at the time, but was not) When I returned the vehicle 3 days later the same member of staff drew my attention to the small chip on the rear bumper and followed up by saying I would need to pay a charge for it. Thankfully, his Manager pointed out that the mark was already on the vehicle prior to my hire period and I would not need to pay. The conduct of this Green Motion member of staff was v.poor indeed, so much so I am considering filing an official complaint against him. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by EDWARD - 24 November 2019
" quick and painless "
" fast efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHANIE - 24 November 2019
" Overall good car new staff helped "
" Took 4 phone calls to be picked up 45 minutes waiting in freezing rain. But return very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DONNA - 22 November 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 21 November 2019
" Not to be used again "
" Further to walk than I had imagined. A very muddy forecourt. Two cars had to be moved to get to my car. It was ot full to full as ordered "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NEIL - 21 November 2019
" Excellent "
" Great value. Fast friendly and a short walk from the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by WARREN - 18 November 2019
" Always use AutoEurope. Best way to find a well priced car. "
" Such an easy rental. Car was nicer than I expected. Staff explained everything and it was a quick and painless process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 15 November 2019
" Very straightforward "
" All fine. There must be a way of improving the efficiency of the paperwork required on pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by DAVID - 07 November 2019
" Very happy with car, service provided, and cost "
" Thought this would be a low cost rental where there would be a hard sell of extras and an inch by inch scrutiny of the car on return. Couldn't be more wrong. Staff helpful on collection despite my not realising I would need the driving licence details. Been a long time since asked for these. Car given a reasonable once over on return. Would happily use again. Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JOHN - 07 November 2019
" Great customer survice "
" The most helpful and pleasant staff at Enterprise I have ever had at car rental desk. Arturo and Dragos were both excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 04 November 2019
" All went smoothly. Europcar at Bristol Airport do a good job. "
" All went smoothly. Europcar at Bristol Airport do a good job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JULI - 03 November 2019
" Lovely "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 03 November 2019
" Had better hires from less reputable brands. Counter staff were unsure if they could accept paper license and had to seek clarification, causing some initial concern. Parking bays are considerable distance from Hertz office and on a wet day this is considerably inconvenient. "
" Car ordered. was and Astra or similar compact. We were given a KIA Stonic which falls in to a super mini class. When I asked for an Astra or similar they told me that was not available. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NICOLA - 31 October 2019
" Great service. The whole process was straightforward and transparent. Highly recommended. "
" Great service, thanks. Everything was straightforward, no difficulties whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by COLETTE - 31 October 2019
" Will never hire a car of your company again. "
" 49.64 and 132.75 Euro debuted of my accounts without any justification. This is a scam. Please explain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KATRINA - 30 October 2019
" Everything was smooth and good value for money! "
" Everything was first class, as always. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHRISTIAN - 24 October 2019
" Dear Autoeurope Team. Please be informed that you are advertising a wrong mileage limit. Whilst for my rental you stated that the mileage was unlimited, Easirent confirmed that they never rent with an unlimited mileage when you have a 2 days rental. So, they charged £7,5 a day (£15 for the two days rental) for having unlimited mileage. They clearly stated that it is AUTOEUROPE mistake to advertise unlimited mileage in two days rental. Hope it help so you do not advertise wrong information in your web. Thanks a lot, "
" Dear Autoeurope Team. Please be informed that you are advertising a wrong mileage limit. Whilst for my rental you stated that the mileage was unlimited, Easirent confirmed that they never rent with an unlimited mileage when you have a 2 days rental. So, they charged £7,5 a day (£15 for the two days rental) for having unlimited mileage. They clearly stated that it is AUTOEUROPE mistake to advertise unlimited mileage in two days rental. Hope it help so you do not advertise wrong information in your web. Thanks a lot, Chris "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JEFFREY - 23 October 2019
" As above "
" The car was dirty. It was dark. It was tough to see any "scratches" at collection. Even in the morning afterwards, it was still tough to see if there were scratches or just bird poo. I also did not have my "DVLA" number. I dont think the paperwork made it very clear that this number was required/compulsory. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by LESLIE - 19 October 2019
" a good a 1 experience "
" great service,and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JAMES - 18 October 2019
" See Number 3 "
" I thought we had booked we Auto Europe so we waited our turn to be seen. Only to be told we were booked with Avis , very small print on form ! what a waste of time ! Car lost all power on the M5 , had to bring car back two days early , not offered a refund NOT GOOD. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ANDY - 16 October 2019
" Car park not well signposted to get out. Also not that easy to reach - no direct path. Glad i had my own satnav as £20 per day hire is rather expensive. Not driven this car before so a 2 min familiarity from staff would have been appreciated. Otherwise no complaints "
" No one at drop off point "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by MEGAN - 14 October 2019
" Easy to use online service "
" Booked a larger vechile, as we had three passengers two of which were tall men, and we given a Golf, whilst this was automatic the size was not suitable and were told it was that or a smaller again vehicle - quite disappointing "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ROBERT - 06 October 2019
" Dear Sirs Easirent With regards to the booking referenced above, we went to pick up our rental car on 27th September to be offered a scratched and absolutely filthy car, paint on the back seat and it looked like somebody had walked through a muddy field in the front foot wells. We complained to the person that there was no way we would accept this car in the condition it was in. The service of this company is diabolical and very unprofessional. We refused to take the car and we had a half hour walk back to the airport in the rain with suitcases we are both in our late 60's to take a bus. This caused us inconvenience and stress we could have done without after our day of travel and ruined the first day of our holiday to which we would like a full refund "
" Still Dear Sirs Easirent With regards to the booking referenced above, we went to pick up our rental car on 27th September to be offered a scratched and absolutely filthy car, paint on the back seat and it looked like somebody had walked through a muddy field in the front foot wells. We complained to the person that there was no way we would accept this car in the condition it was in. The service of this company is diabolical and very unprofessional. We refused to take the car and we had a half hour walk back to the airport in the rain with suitcases we are both in our late 60's to take a bus. This caused us inconvenience and stress we could have done without after our day of travel and ruined the first day of our holiday to which we would like a full refund. Kind regards Your quick enough to ask for a feed back if I don't get a refund soon I will pass it on to the ombudsman , Regards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DENISE - 04 October 2019
" I have rented with your company for many years, but never had such a bad experience with one of your rental car companies. This is one company that is off my list. "
" on collection the member of staff was so unhelpful, he refused to rent the car to us, because we did not have the NI number. I am retired, and live in France. We then were told we had to pay more to get the car we ordered an estate, another argument, we refused and accepted a small compact car. The car was empty with fuel, the warning signal sounded just outside their premises., this was supposed to be a full to full rental car. I never rent any car that is empty to empty., I avoid all of these when booking. The collection took around 1 hour or more, and no-one else waiting, it was hold up after hold up with the member of staff. I had passport, and driving licence with me and your voucher. Nothing else was stated in the voucher to take to the collection of this vehicle. The car was too small for my needs, which is why i wanted an estate car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by RUTH - 03 October 2019
" Great all round "
" Great all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ADAM - 03 October 2019
" Autoeurope always competitive. "
" The car wasn't full of petrol, which I noticed and they filled it. The service isn't at the same level as other carhire companies i've used, for example they don't have ipad/camera to check cars over. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by BRIAN - 01 October 2019
" from start to finish it was a good experience evn though our flight was late and we returned the car back at Bristol Airport at 0500, the gentleman had explained what to do with the kays. we also contacted the local manager, to make sure all was okay and she assured us that all was and no extra charges were applied, our £200 pounds would be refunded within 28 days. "
" it was the first time we had used your company,our plane was late we picked up at around 2300 hrs and the gentleman was very helpful,even gave us a choice of vehicle,ans explaind to us to check the vehicle in the morning and any faults report to head ofice ,which we did ,All was accepted we are happy and will use again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by PHILIP - 26 September 2019
" Excellent "
" Excellent service at Bristol Airport. A real bonus having the presence of a very helpful lady at the pick up & drop off points. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FAY - 26 September 2019
" Very good "
" Everything was very good except the long walk from terminal to Alamo pick up point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAN - 18 September 2019
" Good check in - at least we could sit & wait for our number to be called rather than standing in a queue "
" The car was poorly cleaned and smelt bad- we had to drive with the windows open for a couple of hours to get rid of the smell "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by RUSSELL - 17 September 2019
" Excellent service and very adaptable. "
" Excellent service and very adaptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARK - 14 September 2019
" On line booking process very clear and easy "
" Helpful and friendly staff which made collection and drop off really easy. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by MAURICE - 13 September 2019
" I cannot discriminate Europcar because some negligence of one or two individuals within the network. As I have used them many times in the past with good service, I shall continue to use them. However I pointed this out as it could be improved. "
" Although practically new, the car needed oil after the first day with warning coming up "Please check engine oil", I did & it was on lowest notch of the dip stick. Found it difficult to get in touch over the phone. When I finally managed, we got cut off & the lady answering did not call me back, even though she had just taken all my details! Left the car sitting for 2 days as I didn't need it. Then went to start up & again got the warning. As I was leaving Gloucester, found a Europcar station & went in, told the lady assistant whom was kind enough to take me round to their garage where a young man filled up the oil. Left & while driving down to Plymouth, I got another warning "Please reduce engine oil". He had over filled the engine oil!! As soon as I got to Plymouth, found another Europcar station where they then took me round to another garage to reduce the oil. Inconvenient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 11 September 2019
" Had it been dark or raining, it would have been easy to miss the extra damage on the car. Maybe a member of a staff should do a walk around with the customer. "
" Car had not been cleaned. Damage not recorded. Car was not near booking office. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by MALCOLM - 05 September 2019
" Europcar commented favourably about the price that I obtained from Auto Europe. "
" Very helpful and informative and offered a car that was suitable for my needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by KAREN - 04 September 2019
" Renting a car from Auto Europe could not have been more straightforward, and I shall definitely do so again. "
" I am impressed with the efficiency and value for money offered by auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GARRY - 02 September 2019
" ,.,., "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by IMTIAZ - 30 August 2019
" I have no issues with car and the driving stuffs however im not happy with the way im treated after taking additional amount of my card for no reasons after dropping the car.The issue is under investigation and im hoping to get an answer soon "
" I have a very bad experience when Autocar has taken additional amount from my credit card after dropping off the car for no reasons and they have taken this matter under investigation and claim has been raised(case no#06382964). "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by DONALD - 28 August 2019
" Will certainly use you again. "
" unfortunately there were very few cars available and no upgrades. However the car that I booked worked well and met our needs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EDWARD - 23 August 2019
" Pleasant and friendly experience, unlike some budget firms I have used. "
" Friendly reception from attentive and efficient staff member (Alan Shea). Car clean and easy to drive (Ford Focus). Courteous reception on returning car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 21 August 2019
" AUTO EUROPE has provided me with very good deals and reliable service for a number of years. My number one choice for checking out car rentals in UK. "
" very helpful polite staff, very pleased with overall quality of car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by OLIVER - 12 August 2019
" I tried to call your helpline to confirm details of the pickup but was kept on a looped answerphone message for 10 mins before the line suddenly went dead. "
" I had to wait for 7 or 8 minutes for the correct member of staff to serve me (she wasn't at her desk when I arrived) which was annoying since I was in a hurry to leave. The paperwork took longer than it has done with other hire companies I've used in the past. I was upgraded to a larger model which proved useful though. When I returned the car with what I considered to be the same amount of fuel in the tank as when I'd collected it I was told, quite firmly, that it wasn't enough (even after I'd argued that due to poor sat-nav directions while driving in London had caused me an extra 30-minutes driving in heavy traffic). In general, I found her manner quite unsympathetic. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by RICHARD - 09 August 2019
" very happy with car and the excellent service picking up and returning "
" very happy with car and the excellent service picking up and returning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALUN - 29 July 2019
" Always works well "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JUDYTA - 27 July 2019
" I'm very dissatisfied with the cost of going 50 miles more than the daily limit, especially that I wasn't informed what was the actual daily limit. Extra charge was higher that the cost of renting the car. Definitely will never hire a car ever again with this company. "
" During the hiring process there was no information displayed on what is the car's daily mileage limit - no information online (not even on the booking confirmation + weren't informed by the staff on the day of picking up the car). When dropped off the car the next day I was told I exceeded the limit in 50 miles and due to that the company charged me £33. The cost of renting the car for 24 hrs was £30, so the extra charge was higher than the car hire itself! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 24 July 2019
" Excellent all around "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHRISTOPH - 23 July 2019
" every thing was good "
" I was very pleased with the service and the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CARL-GÖRAN SIGURD - 15 July 2019
" Auto Europe was good. "
" The car was good but the charge (cigarette lighter) did not work and due to this we could not charge our GPS or our phone. Due to this we had limit battery capacity in the phone and could only take a few photos at the wedding we attended. We had to use our phone to find the roads to the wedding instead for the GPS. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by STEPHEN - 15 July 2019
" Very reasonable price, good standard of car, efficient and friendly staff. "
" Our original vehicle flashed a warning light as we set off. I returned to the Avis desk and was given a replacement immediately. This replacement vehicle had not been cleaned or washed, which is understandable, hence the 8 out of 10 for vehicle condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by MARK - 15 July 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SUE - 11 July 2019
" Cannot recommend highly enough. "
" Hire every ten weeks and only use Green Motion---excellent service. Pick up at airport always very prompt, although they are located literaly just outside the airport and in very easy walking distance if you are not incumbered with rubbish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 10 July 2019
" Not happy with the experience at all! Never would recommend to anyone and will be writing a review on all the major platforms to make everyone aware "
" After my booking with auto rental on the 29th, I travelled 30mins to pick up my rental car at green motion. All was well when I got there. He asked for all my documents and I gave that to him. he proceeded to sell me an insurance which worked out for the 9 days at 162 pounds. Further from looking through my booking reservation (and struggling to understand why I need this extra insurance) I told the customer service employee that this has already been covered by auto rental.. however he proceeded sell me this extra insurance for "piece of mind". I did explain that this is something that has already been covered by auto rental! But he said that this is what I will need. (FYI Not needed as already covered - so basically I'm paying an extra £162 for my cover). He convinced me and after that I proceeded to go ahead with the booking. Having thought about it for a couple of minutes whilst I was in green motion offices, I double checked and ensured that I definetly did not need it! So I explained to the customer service person why I don't need it and he said.. "it means that you have to do extra paper work to get the money back from the brokers". Anyways, I said no I would like to get that 162 pound refunded to me please. Soon after saying that and him processing the refund, he happen to just notice very very conveniently that I have points on my licence 7. Can I just stress that this is after 15minutes Of him asking me for my Dvla code, drivers licence and all my personal details!! This is all because I requested not to go ahead with the insurance that he was trying to sell me. And I requested to have the money refunded to my card!! Very very incredibly disgusted by this!!! And definetly never hiring a car from green motion again! Also I note that whilst I was there I overheard them trying to sell this "extra insurance" to a different customer, which he declined! So he refused to rent me the car due to my points even though I still have a full driving licence!! Further from that, there is NO wording in green motions policy stating that they have a licence policy of 6 points or less in order to higher out a car!! Absolutely horrible service at green motion!!! Completely disrupted my week!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ANDREW - 09 July 2019
" I thought I would save money using a cost comparison website, but if I had just called Sixt direct I'm pretty sure I could have a got a similar rate and more importantly understood ALL the charges. "
" Went for the inclusive package, then was charged another £100 on pick up since "inclusive" was not fully inclusive. Will never use Alamo again. This was my first private hire, I have had hire cars booked by my employer in the past via Sixt. I will be using a lot more hire cars on business abroad this year, I will ensure that Sixt keep our business. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 08 July 2019
" We have always booked through Auto Europe for some years and in different countries, finding this to be the easiest and best value approach. "
" Higher spec car than expected and a very nice drive for the long distances we had to cover on this trip "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MILES - 06 July 2019
" Excellent service. No issues at all. "
" Excellent service. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 04 July 2019
" Make collecting the car a less unpleasant experience "
" Horrible office near Bristol Airport, and staff rather surly "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HELEN - 26 June 2019
" It was acceptable "
" The staff member was rather rushed in his explanations "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GIUSEPPE - 26 June 2019
" Please read point 3. "
" Green Motion Bristol airport - avoid at all cost! I rented a car for 4 days in Bristol through Autoeurope and got a car from Green Motion, who I wasn't familiar with. Their Bristol Airport location isn't really at the airport but a long walk away in a yard shared with an hotel and with only 1 small room. At the office they asked me a card and I showed my FINECO mastercard credit card. They suddenly told me that it was'nt a "credit" but a "debit". They pointed at a small sign "debit" reported on the card. It is a FINECO Mastercard Multifunction Card that in addition to credit can be a debit card (only in Italy, Pagobancomat circuit). I used it everywhere in UK with no problem. I used equally at another car rent in Edimburg last september 2018 (Enterprise car rent). They sayed since it was a debit card I had to pay £ 17,00 per day more. I phoned the help desk of my bank and they immediatly emailed me certifying the card as a Credit Card, but the boss did'nt even wanted read the email. I insisted to try it at the terminal and he answered that their terminal does not recognise the card as a real credit card. I was furious but I had to accept the situation and pay £ 78,00 (the real renting fee was £ 34,00). At this point they gave me the car. It was a Renault Clio instead of the FIAT 500 booked online. I asked if it had the spare weel and they answered: "No problem, It's a new car". I opened the hatchback and I found no spare wheel and no inflating device. I had to wait more 15 minutes another Clio with spare wheel. The staff were very rude to me and I'm sure to have been ripped off. This experience spoiled my day in Bristol. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by AMANDA - 25 June 2019
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by RICHARD - 05 June 2019
" Excellent all round "
" Excellent service. New car. Given a choice. Previously used Green motion. Never again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by AMY-JANE - 04 June 2019
" Please see comment above "
" The car had significantly more damage then I was told, luckily I spotted it before leaving the lot - delaying my departure after a very long flight. The member of staff took photos and filled in the form I had detailing all the extra damage. I dropped off before you opened meaning I wasn't there when you checked it and you claimed I had caused some of the damage, even though it was listed on the paperwork from collection. I still haven't heard back that you are not going to try and charge me. I am beginning to wonder how many times you try and charge subsequent customers for the same damage!! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BRISTOL, GB - Reviewed by GARY - 01 June 2019
" Please see point 3. Prepare to get ripped off £££££ Read other reviews on Green motion. "
" When we arrived at Bristol airport we called the company to pick us up. The 1St mini bus arrived and left full. We had to call again for the bus to return. We were taken to a small office a short distance away. I was asked for my drivers license and national insurance number the booking confirmation. The member of staff asked for a credit card for the deposit which was £1200. I don't have a credit card and they would not accept my wife's. So we had to pay an extra £36 for 2 days as I had to put the deposit on my visa card and they took £400 deposit which I was told would be released a few days after the car was returned. (this took a week).Whilst in the office I could hear another family struggling to sort out their deposit too. The staff were abrupt and unfriendly. We eventually went outside to a Renault Clio. The member of staff walked around the car while we inspected the car for any known damage. The staff had a clipboard with map of the car and when he checked the map he was convinced that the rear alloy wheel should have been damaged but when we checked there was nothing at all wrong with it. He then continued to check the car and noted any previous scuffs to the wheels. He then stated that the cars fuel should be returned to the same amount as it was on the return. It was about 3/4 full. I don't know why they don't do full to full but I had to fill it prior to leaving our final destination and just before we got back to the company as it was just under. I took a photo on my phone as proof and reminder. When we returned the car the next day we went into the office to return the keys. I had already said to my wife I was uncomfortable with the whole set up. A female staff member said she'd check the car over. We went outside to the car. She checked the mileage and fuel. (your only allowed 92 miles per day). She then began to check the outside of the car. She briskly walked around the car then promptly stopped at the front of the car as if she knew where to stop exactly. She then pointed out a very minor scratch under the front bumper skirt which looked more like dried car wax Polish to me. She said that this was a new scratch as it wasn't documented on the car map which was done the day earlier. I knew I hadn't done this and informed her the car had not been in any collision and had been parked in a field as we'd been to a wedding. I think if I'd given a different reaction it would have been just what she wanted so I'd have to pay for the damage. She stated she'd check on the computer to see if the scratch had been previously noted. She checked and stated that there was nothing recorded. I again informed her I was not responsible for the damage so she checked the previous customers map sheet of the car and she confirmed it was last customer and that their computer hadn't been updated. Though I wasn't convinced this was true as she didn't show me the sheet. I definitely would not use this company again. I would advise anyone considering this company to look elsewhere as I feel that you'll get scammed anyway they can. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by NEIL - 17 May 2019
" Very good. Great service, friendly staff and easy access from Bristol Airport. "
" Excellent service and value for money. Important to have all the correct documents and A CREDIT CARD (not debit card). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBERT - 09 May 2019
" good value and good car. facilities very poor "
" facilities very poor "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PHILIP - 08 May 2019
" All else was OK. "
" Voucher stated your desk would be in the terminal. I hunted for 15 mins only to find it was 500 yards away across the car park, round the back of airport hotel. As I was carrying luggage it was a tiresome hike. Thanks to your returns staff for helping me to meet check in time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ADRIAN - 01 May 2019
" Excellent service and quality car. "
" Good fast efficient service and a decent car. Only thing I can think about improving is to run thro how things work eg no idea how to work the radio or the cruise control. Maybe if there is a checklist of whats on the car it could be a prompt to ask if there are any queries. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEVEN - 25 April 2019
" All good "
" Short queues. Efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARTIN - 02 April 2019
" please read my comments above ! "
" it was very small and no where to park for anyone dropping you off to collect your vehicle also office was basic or worse ! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by CAROLINE - 29 March 2019
" Very competitive price, office located only 2 minutes off airport, good quality vehicle provided. "
" The staff were very efficient, helpful and friendly especially the lady driver of the late night return courtesy bus. Only criticism is the fuel tank policy in reality is not full to full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GRAHAM - 23 March 2019
" very good "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOSE - 14 March 2019
" I miss the existence of a backup of information of items loaded on the credit card. "
" I miss the existence of a backup of information of items loaded on the credit card. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by TREVOR - 10 March 2019
" FROM INITIAL BOOKING TO RETURN NO HASSLE. "
" EASY PROCESS PLEASANT STAFF HELPFUL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 09 March 2019
" Money was taken from my account and I was told to attend Bristol airport to collect the car then on arrival I was told that this was not possible because I had booked the same day ? "
" I am very disappointed with the time and money you have cost me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by PIA ROSA - 03 March 2019
" Easy booking - excellent rental value - total satisfaction "
" Excellent service, prompt pick up, good vehicle, friendly staff, easy vehicle drop-off and quick lift back to airport. Good value rental. I was entirely satisfied and would use Easirent again in my next trip back to UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 09 February 2019
" Experience was a good one,many thanks. "
" Very pleasant staff, car was perfect for our needs. 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 05 February 2019
" As above staff, process online perfect and car was quality Mercedes lovely drive, thanks, John "
" Excellent service lots care and patience and attention. Helped with bigger car was great. Car was very good quality and it was all very easily done online, thanks, John "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NICHOLAS - 01 February 2019
" Excellent all round! "
" Very efficient, quick and charming staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FRANCIS - 21 January 2019
" Car was excellent, only negative was when trying to extend rental they would only allow an extra 3 days, not any longer. "
" Excellent Service, really helpful staff nothing was a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by OLIVIA - 10 January 2019
" Cheap and very conviently located at Bristol airport "
" Cars need to be cleaned more thoroughly but we have rented a few times and had good experiences (except for the level of cleanliness inside the vehicles) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by GAVIN - 10 January 2019
" Great improvement by the Hertz Bristol Airport office. "
" Much better experience than the last occasion "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JOANNE - 09 January 2019
" See above "
" Very disappointing there was no interest in responding to request for items left in vehicle, leaving a sour taste and negating the positive experience of extra assistance getting to airport after shuttle was too full. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 06 January 2019
" Sadly I've found you to be less competitive than others like Kayak despite showing most of the same suppliers. Once upon a time you'd also display local offices not just the airport ones so despite you being great one upon a time and good now your star seems to be on the wane, which is a bit sad as you could be so much better. "
" Wonderful, smooth, pickup and return. Most car hire offices are a broken biscuit barrel of human physicality but Alamo employ godesseses at Bristol airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FREDERICK - 06 January 2019
" Inside of windscreen dirty and petrol not full - which it should have been "
" Inside of windscreen dirty and petrol not full - which it should have been "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ROBERT - 06 January 2019
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by BETHAN - 02 January 2019
" No problems. "
" I was a bit worried by reviews I'd read online but I went with Green Motion as it was the cheapest option. I had no problems, the service was great and the car was lovely. Had to wait a bit for the shuttle at the airport but I think that's just because it was a busy time (Christmas). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTHONY - 02 January 2019
" Luckily when I dropped off the car the agent accepted my explanation and I was not charged for the prior damage. "
" When I picked up the vehicle I was assured that there was no damage. I later found a dent on the door and a broken aerial which affected radio reception. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by CARL - 29 December 2018
" Please pass on my thanks to Amy - I would employ her she is that good. "
" Amy the rep was fantastic and the girl whose name I didn't get on return was also very good. Made the whole experience first class "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by AMAR - 23 December 2018
" As above. If action is taken and my complaint resolved, I'll be satisfied. "
" When taking the vehicle, I made the staff aware that my flight left st 6am upon returning and I'd need to leave the vehicle with them for 430am. I was told that staff at the motel next door would take the vehicle and transport me to the airport. When I arrived to return the vehicle, the driver would not transport me to the terminal for 30 minutes which would have meant me risking missing my flight. I had to walk around a mile in the pouring rain. When I emailed green motion to complain, they said the airport shuttle was "an act of kindness" and subject to availability. Absolute nonsense. Diabolical service. Wouldn't recommend them and would be weary of booking through auto Europe if this complaint is not resolved to my full satisfaction. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DEN - 20 December 2018
" it was as expected and the staff were pleasant and friendly "
" friendly and efficient - no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 20 December 2018
" As above "
" Good value for money and very cheap. Fast service too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by POLYDOROS - 17 December 2018
" Excellent!! "
" Excellent!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DEREK - 16 December 2018
" very happy with service "
" service good price a bit high "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALAN - 13 December 2018
" Easier to book on line. Telephoned to book a second vehicle and was on the phone for one hour and twelve minutes, because the agent I spoke with in Portugal was unable to distinguish between 00.30hours and 12.30pm. He also charged me for an out of hours call out I am still waiting for my refund. "
" Friendly, efficient and helpful. Would use them again absolutely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 11 December 2018
" Web site easy to use, good prices. "
" No hard sell for extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAMIAN - 08 December 2018
" First time I've hired a car that had damaged bodywork. "
" First time I've hired a car that had damaged bodywork. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by DAVID - 06 December 2018
" Very happy will use you again "
" Very good efficient service & an excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BRIAN - 01 December 2018
" only negative was high cost of additional driver "
" no problems "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LINDA - 30 November 2018
" Polite and efficient staff "
" Polite and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHRIS - 30 November 2018
" very satisfied with the whole process. Id use the service again "
" very friendly and very smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SAULIUS - 29 November 2018
" NOT INFORMED THAT NECESSARY CREDIT CARD AND DEBIT CARD NOT FIT. "
" NOT INFORMED THAT NECESSARY CREDIT CARD AND DEBIT CARD NOT FIT. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ALAN - 29 November 2018
" Easy to book and excellent prices. "
" The price of the vehicle (2018 reg) was very good indeed, especially with unlimited miles! I was held up for 3+ hours as a result of an accident on the M4 but having warned the depot they made no extra charge for the late arrival (2 hours). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GORDON - 28 November 2018
" Perfect "
" Easy easy as stated on web site great service will defo use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GAVIN - 22 November 2018
" Good value- Normally very happy with Hertz - except the service this time at Bristol airport "
" Long wait a the counter- only one person whom was experiencing problems. car was not clean- mud covering the body and not properly hovered. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ANDREW - 22 November 2018
" Easy process "
" No probs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 21 November 2018
" The Hertz staff tried to help me but were unable and policy meant I could not take out one of their unprepared vehicles "
" Unfortunately the airline did not arrival at Bristol Airport but Cardiff due to bad weather. Hertz where unable to provide a hire car at the new destination and I could not get to Bristol before Hertz closed so I had to use a different company whilst still paying for my Hertz hire car "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ZAKARIAS - 21 November 2018
" I am very disappointed. I had a budget for booking the car based on auto Europe website as 25 GBP for 2 days including full insurance. It was surprising even if I had an insurance coverage signed with auto Europe the green motion had to charge me again. So finally I had to pay insurance twice. "
" Lady @ the counter tried to be flexible which I appreciate. However it was surprising even if I had an insurance coverage signed with auto Europe she had to charge me again. So finally I had to pay insurance twice. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by BARRIE - 15 November 2018
" the car had a mechanical problem with it before I hired the car from them ,and they are saying it was damaged received after I hired the car from them "
" I will never hire a car from europecar again ,as it was the worst experience I have ever had with a car hire company "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by JOHN - 15 November 2018
" Auto Europe were good. No issues "
" The external of the car was not clean. Mud splashes on both sides of the car. On return the office is a bit far away from the drop off and staff did not offer to check the car with me. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by JULIAN - 11 November 2018
" Overall a great experience. Would definitely use Green motion again. Would happily choose them over and above local competitors if their prices are comparable ( ie, would happily pay more for a Green motion rental than easirent for example - though obviously not too much more ) :-) "
" The lady who processed my on hire paperwork was exceptionally helpful and good natured. Her assistance made the experience stress free and straightforward. Exemplary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BRUCE - 07 November 2018
" great thanks "
" great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANN - 04 November 2018
" good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 02 November 2018
" All good! "
" All good. Friendly and attentive counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by DAVID - 01 November 2018
" The process was relatively painless, but staff trying to sell add-ons at the point of handing over the keys was not appreciated. The car was grubby and not properly cleaned. Staff were helpful and pleasant, but a bit pressurised. Overall the experience was ok, but not wonderful. "
" It was not at all clear whom we had contracted the arrangement, as the link with the insurers and green motion with autoeurope was indistinct and even the staff seemed not too clear about it. Our questions about insurance details could not be answered by staff on the counter. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ANDREW - 30 October 2018
" I will be using again soon "
" Check in very easy and staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 28 October 2018
" All good. "
" Satisfied with service. Liked the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RAY - 27 October 2018
" V poor service. "
" I was not told there was an age limit until I arrived to collect the car.Then I had to wait 2 hrs before the insurance company agreed to rent it to me.I found this very annoying after a long journey.In future please notify me if the company doesn't rent to people over 75. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ANTONIOS - 26 October 2018
" Disappointing!! "
" Missing information about car insurance money. Disgraceful that they bound 95pounds worth of gasoline and had only one quarter of it in. Charged the insurance 42 pound a day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by G.H. - 25 October 2018
" We have our first damage and we shall see how Autoeurope is going to handle that with its insurance company. I am waiting for the damage report. "
" First time a rental comp. with location outside the airport. The car we wanted not available long story cut short we were offered a Volvo huge car my husband accepted and I did not agree so we had a small damage on the wheel alloy cover and brought the car back to easyrent next day we ended up with a toyota yaris. A car that did it really very well. The swap was handled well by easyrent I must say.. The drop back to the airport was unacceptable. The man that finally after a long wait brought us back was very unpolite. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by LEANNE - 20 October 2018
" No comment "
" Very friendly and helpful at pick up. After I dropped off car £20.41 came off my credit card with no communication as to why. I had to call, not so helpful staff that time. Was charged fuel even though I believed the tank to be full. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by IRENE - 19 October 2018
" Excellent. "
" Can't fault this booking. Best price, friendly staff, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HELEN - 17 October 2018
" Very happy with my overall experience now on two occasions with Easirent. "
" It is a little walk from the airport unless you phone for the pick up, but the staff are great and the prices are amazing. Simon on the desk is helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALI - 15 October 2018
" As above - booking and billing were excellent. "
" Most aspects of hire were excellent - distance from terminal at Bristol Airport plus poor/conflicting signposting for return of budget cars made finding and drop-off less than ideal. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by MARGARET - 14 October 2018
" GOOD VALUE "
" EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CLIVE - 13 October 2018
" See above "
" I did not have a credit card so a debit card meant I would ha e been forced to take out extra insurance,which I did not have the funds in hand. I had to walk to the rental which made me late,so I paid and did not have the car. Hoped for some consideration but nothing mentioned. Oh my driving licence is UK but the old one which you don't accept. Everywhere in the world have. Sorry but bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ROBERT - 13 October 2018
" One I would like to forget! "
" For 2 OAP's a v. poor experience. Unable to contact by phone after landing, finally having to walk approx half mile with our luggage & no sign of shuttle for easily 40 minutes. £1500 debited to my A/c and still there 4 days after return even after car was examined & pronounced OK. Staff attitude very flippant. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PATRICE - 12 October 2018
" see above "
" WHERE DO I START. It was after leaving the rental carpark at the Airport that I noticed a sign on the dashboard that indicated a 20psi on the driver's rear tyre. . It seemed OK. This was Saturday pm. On Monday pm someone in the car park of the hotel in Pontprennau pointed to the car and shouted "flat tyre". It did not help that there was no hand book to work out how the jack worked, nor what a spanner sign meant on Tuesday on the way back to the airport. I have not changed a tyre in 50 years!. Fortunately there was a kind soul at the hotel who changed it for me. I gave him £10. It was obviously a slow puncture and the warning sign was not picked up by your rental co. Your staff tried to say it was my fault. To conclude I will avoid Auto Europe in the future. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MONCHAI - 11 October 2018
" I received the car without any problem. "
" I've got the parking charge from NCP by mistake. I've contacted NCP and they cancelled that fine. However, I've tried to appeal to EUROPCAR by email (suggest on EUROPCAR's letter) for three time, but they never read it. The invoice number is TV2277685. I've just reveived the auto reply. Case number 03645855 and Case number: 03659870. I've never received any answer from EUROPCAR. However, the administration fee of 40 pounds is deducted from my account (Charge by EUROPCAR). It's really annoying. Why do I have to pay for other mistake? I understand that sometime people make mistake, but I 've followed their instruction to appeal. What they just need to do is read it. Any assistance to get the refund from EUROPCAR would be appreciated. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by PATRICK - 09 October 2018
" As usual very easy booking with auto Europe and rental from Hertz was very efficient "
" Everything went smoothly from pick up to leaving the keys in the drop box on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 05 October 2018
" Seemed a long way to walk to get to the car hire office. "
" Annoying "Low tyre pressure" message always showing - even when tyre pressure had been checked. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by FRANCIS - 03 October 2018
" Great value but no shuttle com premises to airport at drop off "
" Only drawback was there was no shuttle available to airport. As we are fit and only had hand luggage for the 10 min walk this was no problem, but may be for others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 03 October 2018
" Great service. Competitive prices with reassuring excess insurance add ons easily selected. Will definitely use again. "
" Good service. Good car. Efficient pick up and drop off at Bristol airport albeit a long walk and I was very pleased it wasn't raining "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by COLIN - 03 October 2018
" See above. Overall simple process and good value for money but office staff could have been a little more friendly. "
" The service was great value for money, nice car. The shuttle bus driver was friendly but found the office/reception staff most unfriendly. They didn't ask us anything when we returned, thought it just lacked those basics. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by SHANE - 29 September 2018
" Straight forward process, will use again "
" Good wee car, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MIHAEL - 28 September 2018
" see above "
" a long walk from desk to car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by RONALD - 25 September 2018
" ....................................................................... "
" ........................................................................ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 24 September 2018
" only drawback was that plenty of customers are not aware of the need for the dvla code and are choking up the desk. these people need to be moved to one side and me dealt with quicker as i had my code printed out and to hand. this had me waiting unnecessarily for an extra 20-30 minutes..... "
" i think the guy on the desk was greek - great guy to have front of house - v helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 17 September 2018
" Words fail me! "
" Office not located where stated on my voucher. After having told the member of staff that I did not want ANY extra payment other than what had been paid already. After having showed him a copy of my independant excess insurance he proceeded to do the paperwork. He implied that if I did not give him an email address I would be charged extra and penalised. He then asked me to sign for the car and told me about the amount that would be blocked on my credit card which I knew about. He then said that the amount would be reduced but I had to sign for it and sign for receipt of the vehicle. He turned the screen around for me to sign which I did. The I was told that the car was unmarked but when I checked it there were several marks that were not documented. I had to get these noted and also the car interior was not clean. That evening my wife checked our online bank and saw that two amounds had been taken off my credit card. £55 and £95. She rang Easirent to query this and spoke to somenoe on the counter who was extremely abrupt and told her that I was fully aware of what I was signing and then he hung up! This is the worst experience with a hire car company I have ever had. I hire vehicles on a regular basis and have never had such an immoral, underhand, sly, dishonest experience. This branch of Easirent cannot be trusted. They obviously pray on travellers who are tired and weary and bamboozle them into paying for something that they did not need or want. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DAVID - 17 September 2018
" very happy "
" very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 09 September 2018
" T "
" T "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ALEX - 07 September 2018
" all good "
" The service was good and the car was fine. Very economical. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 03 September 2018
" Friendly desk staff, but unable to get an answer when ringing to inform that we were delayed. This turned out not to matter as the desk staff stayed until you we had collected the car "
" Drop off could have been better organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DEMETRIS - 03 September 2018
" Pick up and delivery of car in less than ten minutes. Very efficient and polite people. Very good price and condition of the car. Overall quite satisfying experience. "
" When I first read the negative reviews about Easirent I was very worried on what I was going to encounter. To my surprise the reception and service was excellent, the girl at the counter was an angel, helping my elderly mother when dropping us off at the airport in pouring rain. God bless her. Overall renting a car from Easirent was a very positive experience and I highly recommend it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NATASHA - 02 September 2018
" Overall it was bad and I would avoid europcar at all costs "
" The car was given to me in really bad condition its was unclean inside and there was a lot of exterior damageI was told on the day I needed to pay a further £250 holding fee which was not on any of the documentation I was given. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by NANCY - 29 August 2018
" I will book again in the future. "
" On arrival it took some time for me standing there saying "Hi, good afternoon" to be even acknowledged. I don't expect to be attended to immediately, everyone in the office is busy, that's fine. But it would have been nice to have had a "Hello" and a smile on arrival. After that, once it was my turn to be attended to, the staff were pleasant and helpful. Drop off at the end was in the pouring rain and the man that helped me was very nice, he did his inspection and said thank you to me for leaving more fuel in the tank than when I received the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LOUISE - 29 August 2018
" Give more info on where the office is. "
" Basic but efficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MERVYN - 27 August 2018
" Being offered a car with faulty seat belts is a very concerning matter. Had I not noticed this at the pick up point myself and had we been involved in an accident we would have been in serious trouble with the law. The rental companies failure to properly check all of the safety features of their cars puts peoples lives at risk! "
" The boot of first car offered was not large enough to hold one large suitcase and two smaller bags. Further the vehicle was not fitted with a Sat Nave system! However, the agent offered to supply one for £20 per day! The car was rented for 10 days and the charge for the sat nav hire would have been £200, almost as much as the car hire cost! A Tom Tom system can be bought in Halfords for as little as £70.00!! Also one of the three rear sat belts was broken making the vehicle unfit for use on the road. The replacement vehicle however was very acceptable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BRISTOL, GB - Reviewed by ROBERT - 27 August 2018
" Poor, poor, poor and poor. I'm going somewhere else. Try investing in the staff, get them to look people in the eye, smile, shake hands and be helpful. It's basic stuff you learn in the playground but these days it's about cost saving and cheap labour. Morally wrong "
" Rude and untidy staff with poor people skills. Can't understand why when I arrive 45mins before my booking I was not allowed to take the car (I could for an extra charge....get lost!!) never been charged a £95 fuel deposit before with any other company. Renting hat Easirent left me feeling awkward and unhappy. I won't use them again, I'm happy to pay a little more for better service in the future or will try car sharing. I'm afraid the car rental market is broken and out of date!! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by RICHARD - 27 August 2018
" Would look for a good deal cost-wise as was this one next time. "
" Basically no problems and a very good vehicle privided. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 26 August 2018
" Satisfactory "
" Disappointed that we had paid for a category C car but were provided with a category B car. I would expect the difference to be refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ABDINAASIR - 21 August 2018
" Nice car and good rate "
" Best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 17 August 2018
" I have used other companies and received better service from them "
" the car was not ready for us on arrival and they had to search around to find a suitable car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JONATHAN - 17 August 2018
" They wanted £1000+ off me. Even though I took out your premium insurance. Rip off. "
" Cowboy company. To many hidden charges. Still waiting for refund from YOU. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by NEIL - 13 August 2018
" Shambles! "
" Arrived to collect car to find a queue of 7 or 8 people. Only one girl behind counter who had to go out to every car that was hired. Eventually another girl arrived who said they were 'short staffed.' "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GHITA - 11 August 2018
" i'll do it again "
" good experience, no bad coment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SAM - 08 August 2018
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JEREMY - 02 August 2018
" VERY BAD EXPERIENCE WITH ZERO FLEXIBILITY AND UNDERSTANDING "
" I BOOKED THE CAR IN MY NAME BUT WAS UNABLE TO CHANGE THE DRIVER INTO MY WIFES NAME.THEY SAID IT WAS WAY PASSED THE PICK UP TIME BUT WE'D ALREADY BEEN PICKED UP WITH MY CAR . AS THEY WERE NOT PREPARED TO CHANGE THE DRIVER AND NOT REIMBURSH ANYTHING I THEN SAID I WOULD PAY THE COMPANY AGAIN TO HAVE THE CAR. IN THE CAR RENTAL OFFICE THEY SAID THAT WAS NOT POSIBLE BECAUSE THEY COULD NOT DO IT AND ELECTRONICALLY THERE WERE NO BOOKINGS AVAILABLE. MY CAR HAD BEEN PAID FOR AND WAS AVAILABLE OUTSIDE THEIR OFFICE. EXTREMELY FRUSTRATING AND A "NO WAY ATTITUDE "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by ANN - 02 August 2018
" Car was clean. Damage by a previous renter marked on paperwork, but not repaired. All personnel polite and efficient. "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GABRIEL - 01 August 2018
" Fran at enterprise was a gem as was the girl i spoke to on the phone from auto Europe brilliant staff thank you "
" I did not hire from resident it was enterprise and they were fantastic "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JORGE - 01 August 2018
" Really kind staff and Easy service "
" It went all perfect! Nice staff service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SANDRA - 29 July 2018
" I called within a couple of hours of booking to request a shorter booking as I had made an error. The person I spoke to was dismissive and unhelpful. I feel as if I was ripped off and will never use your company again and would advise others to avoid you! "
" Unhelpful staff as was a prepaid voucher. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEORGE - 27 July 2018
" Booking experience was good - my issues are with Avis and not Auto Europe. "
" I feel like we were scammed, we didn't check the car carefully enough as we left, in a hurry. Upon returning, the staff immediately located a large dent behind the right rear window - so quickly that I now suspect they knew it was there already. We struggled to persuade them that it could not have been our fault and were charged £1200. I appreciate I was naive in not checking the vehicle thoroughly enough beforehand but this has left a very sour taste. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by RICHARD - 27 July 2018
" ALAMO provide good rental support at Bristol airport but be warned the rental office closes strictly at midnight. "
" The staff at ALAMO in Bristol were very helpful and the car rental went smoothly apart from one particular flaw with arrangements. My flight was diverted to Southampton and a taxi was provided to get me to Bristol airport. Unfortunately I arrived just shortly after the rental offices had closed at midnight. The Hotel on site was fully booked, so I spent an 'interesting' 8 hours waiting for the office to open again the next morning. Other airports do have better flexibility in this respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARTIN - 25 July 2018
" AutoEurope should ensure that its clients know which car company it is using, and how the client can find the representative of the company. I had to hire a car on the spot from a different car hire company. The entire experience with AutoEurope cost me a great deal of money - for nothing at all. "
" Alamo never got in touch with me so I was not able to pick up the car. All I got was notification of the booking from AutoEurope but that notification had no indication of which car hire company the car was owned by. I was unable to find the company when I arrived - all that the AutoEurope notification said was "in the airport carpark". There are many very large carparks at the airport and I had no idea how to find an unknown car hire representative in an unspecified car park. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MICHAEL - 24 July 2018
" 5 min walk from the airport "
" Friendly, helpful people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TIM - 24 July 2018
" Competitive price, good car and efficient pick up and drop off "
" Good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAULA - 24 July 2018
" Great experience- would defo book again "
" Desk staff said car was waiting for us in bay 1? It wasn't, another member of staff found car- unfortunately our departure was delayed by this "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DOMINIC - 22 July 2018
" Not very good Auto Europe should had given me more information about paperwork needed. I will never rent from easirent again. I rent cars every 2 weeks . I have to decide it I will use Autoeurope again "
" Staff were rude and unhelpful All auto Europe are to blame for not telling me about paperwork needed to rent a car from easirent when you don't fly in to airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MAURICE - 20 July 2018
" Ice car. Good value "
" Excellent service just a little far at drop off point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KAREN - 19 July 2018
" Very efficient. "
" The team were very patient with me and were very helpful. My only issue was the smashed wing mirror made things a bit difficult as I am not a confident driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by RAPHAEL - 18 July 2018
" Very good service "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NICK - 18 July 2018
" a good car when I eventually got it but had to stand my ground and argue my case "
" On the information is states that a shuttle will come to the airport however when you ring them they tell you to walk as they are busy, this takes about 15 minutes and it is the same when you return the car. The first vehicle I was offered had a broken passenger mirror. When I pointed this out to staff they said you will be fine driving it. I advised that I was not happy to drive a car with obstructed visibility They advised that other people who had rented the car were fine with it. Eventually I was given another car which was an upgrade. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by SIMON - 16 July 2018
" When I phoned to arrange airport shuttle I was told that it would be quicker to walk - absolute nonsense! I returned the vehicle in perfect condition, yet I am still waiting for £1250 reserve against my credit card to be released! I am not happy at all with Easirent Bristol Airport. "
" Counter staff at vehicle pick was abrupt to the point of being rude. This depot is severely understaffed. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROISIN - 16 July 2018
" Will never use Autoeurope/Easirent again "
" Disaster from start to finish. The worst rental experience I've had. Communication about how to get to Easirent from Bristol airport was not good - very unclear in the email. We were told we would have a shuttle collect us, but this was very difficult to arrange. Phones not answered at the Easirent office. No apology for the delay when we did manage to arrange the shuttle. The office itself was filthy. Customer service lacking and poor interaction with the staff. Had no issues with the car itself. When we dropped it back to the office, we were asked to walk back to the airport, despite being told we could take the shuttle. Begrudgingly taken back to the airport after asking for the shuttle. A terrible experience overall. Would NOT recommend to anyone. Farcical "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by CORMAC - 11 July 2018
" Excellent - no negative experiences "
" Efficient on pick-up, no queues and very prompt to return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 10 July 2018
" Easy to use site and good deals. Works every time. No complaints in the many times I have used them "
" Very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RUPERT - 05 July 2018
" I have been using Auto Europe for years and this is the first negative experience that I have had. I hasten to add that it is not the fault of Auto Europe "
" I had no problem with either the car or the staff whilst I was at Bristol Airport. What I do have a problem with is that four days later I am still waiting for the return of my £300 deposit. I phoned the Bristol office today and requested that the gentleman I spoke to pursue it with their accounts department. He took my phone number and promised to call me back in this afternoon. He failed to do so. Now I am going to have to waste more of my time in order to retrieve my £300 deposit. Needless to say I will not be renting another car from Enterprise. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 02 July 2018
" When booked, an airport pickup was promised, however when I rang to be picked up, the reception staff said that there are nobody to pick me and my family up and told me to walk 10-15 minutes to their office late at night in the dark. Because I had my wife and my parents with me with luggage, I have decided to walk. It took like a good 15 minutes to get there and when I got there it too another good 25 minutes for the reception staff to process the rental. After I got the car, I had to pay the express pick up charge to pick up my family from the airport because there are no free pickup points in the airport. My credit card information has been stolen after using it at Easirent. That is the only place I have used the card in a very long time, the next day there were like 6 unapproved transactions on my card. By the far the worst car rental service I have ever used!! "
" When booked, an airport pickup was promised, however when I rang to be picked up, the reception staff said that there are nobody to pick me and my family up and told me to walk 10-15 minutes to their office late at night in the dark. Because I had my wife and my parents with me with luggage, I have decided to walk. It took like a good 15 minutes to get there and when I got there it too another good 25 minutes for the reception staff to process the rental. After I got the car, I had to pay the express pick up charge to pick up my family from the airport because there are no free pickup points in the airport. My credit card information has been stolen after using it at Easirent. That is the only place I have used the card in a very long time, the next day there were like 6 unapproved transactions on my card. By the far the worst car rental service I have ever used!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by CIARAN - 29 June 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 28 June 2018
" Easy to use, great prices. "
" Good, quick pick up process and car as expected. Had a bit of a wait at drop off for staff. Liked the zero excess worry-free option. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JEREMY - 28 June 2018
" Overall good although the insurance coverage between Auto-Europe and the rental agency is not clear for me. This should be improved. "
" I found Easirent to provide a poor level of customer service. They are staffed to a minimum (the atmosphere was noticeably strained / difficult between staff) and as such the service is slow. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by EILEEN - 27 June 2018
" The insurance thing is always a little problematic. The plan I bought from you apparently did not cover everything and I opted to purchase zero deductable from Avis @ £15/day. Not sure I needed to, but I did. Better safe than sorry, but why should this always be so confusing? On my previous rentals I did get zero deductible from AutoEurope. "
" The insurance thing is always a little problematic. The plan I bought from AutoEurope apparently did not cover everything and I opted to purchase zero deductable from Avis @ £15/day. Not sure I needed to, but I did. Better safe than sorry, but why should this always be so confusing? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBERT - 26 June 2018
" Great staff Great car Just dirty on outside "
" The outside of the car was dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by KEVIN - 25 June 2018
" Green motion appears very disorganised and amateurish. Customers were left waiting for support and help. "
" Had to wait over an hour to get served at the counter. However the Polish man who shuttled us to and from the airport was friendly and efficient. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by DOUGLAS - 23 June 2018
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BENGT - 18 June 2018
" See §3 "
" Rather efficient and nice staff, but drop off point could have gone been better. I was asked to make a deposit of 140£ (that would take care of costs if something happened with the car). Paid that (Tuesday 12/6). When returning the car (Wednesday 13/6) and they found no damage on the car I was told that the deposit would be released automatically and immediately. But the money was not released from my bank until today (18/6) but it was deposit immediately from Tuesday. That could have gone better/faster. Otherwise it was a good experience with a nice clean car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JON - 17 June 2018
" Good price Counter staff need to be more polite "
" Took 4 calls to get through to pick up from airport. Rude counter staff "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 15 June 2018
" As ever Auto Europe delivered the goods, even the staff in the Alamo office remarked on how good the deal was. Thank-you again, I tell everyone how good and what kind of fantastic discounted rates you offer on the latest premium vehicles. "
" I was adamant before that I just go for the cheapest deal (except Easirent they're just awful) but I have to admit I chose Alamo this time because the lovely attentive staff made such an impression last time. I'd never driven a Jaguar before and I found it lacking much of the refinement I've grown accustomed to from Mercedes and Volvo. I'll know to avoid next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by KATHLEEN - 14 June 2018
" Please see above. "
" Great customer service from friendly, approachable and knowledgeable staff. Head and shoulders above the other rentals for service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 16 May 2018
" AutoEurope is the best value, consistently. Although some of their suppliers do let them down occasionally I've never found a fault with their service. "
" Alamo have some very beautiful, attentive and professional young ladies working for them, the customer experience was almost disconcerting after having a very mediocre experience dealing with another company's curt, harassed staff. I'm certainly incentivised to use them again despite the walk from the terminal building. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by RICHARD - 15 May 2018
" Very good "
" No wait to collect or return car. Efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LYNNE - 14 May 2018
" Everything passed smoothly "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RONALD - 14 May 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALASTAIR - 09 May 2018
" No "
" Over one hour wait to pick up and no shuttle from airport. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIDNEY - 01 May 2018
" Easirent at Bristol was our worse experience of car rental ever, although the return of the car was made a lot better by two helpful and charming staff members from Easirent "
" A long way from Bristol airport. Stuck in a corridor of the Holiday Inn whose staff were unhelpful. Chaotic and rude car hire staff and a chaotic system of queueing to be processed. Very badly dented car with lots of other marks on it. Massive £1250 deposit and £95 fuel deposit "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
BRISTOL, GB - Reviewed by GILLIAN - 29 April 2018
" I would recommend anyone to use Green Motion thourghly good service all round "
" Very helpful friendly staff. The car was lovely and clean and less than 6 months old "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBERTA - 28 April 2018
" Very good experience, the car was new and nice. Just a comment: it would be easier to find the car already full tank "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by COLIN - 03 July 2015
" Simple process good prices "
" Straight forward car hire "
BRISTOL, GB - Reviewed by ALAN - 01 July 2015
BRISTOL, GB - Reviewed by JOHN - 27 June 2015
" I have used numerous hire Companies from Bristol Airport over the last 5 months. Auto Europe have provided the best value for money over this period. "
" Please put car mats in the cars. I would be prepared to cover costs if went missing. "
BRISTOL, GB - Reviewed by KAREN - 27 June 2015
" Great price,. Lovely car,. Excelent Service from staff. "
BRISTOL, GB - Reviewed by DAVID NEIL - 24 June 2015
" OK, but car not ready on arrival "
BRISTOL, GB - Reviewed by ANDRE - 23 June 2015
BRISTOL, GB - Reviewed by HELEN - 22 June 2015
BRISTOL, GB - Reviewed by TIM - 16 June 2015
" A courtesy pick up from the airport terminal to the car rental premises would have resulted in a higher "extremely satisfied" indicator. However personnel dealt with and car received were excellent (thanks Matt) "
BRISTOL, GB - Reviewed by CRAIG - 15 June 2015
" AS Interrent was part of euopcar, there seemed to be a bit of confustion at the pick up desk, as they needed to use a differnet system on thier computers. This added to the amount of time it took to go through the admin task, as the desk next door manage to get through 2 other customers in the same time. On a positive the staff were friendly and welcoming, and drop off was quick and efficent. "
BRISTOL, GB - Reviewed by COLIN - 11 June 2015
" All worked fine "
" Reasonable clean hire car "
BRISTOL, GB - Reviewed by ROGER - 04 June 2015
" On arrival at the Car rental desk, we waited well over an hour to be seen, even though the rental was pre-booked. Once at the desk we were told by the person behind the desk that she was not trained to deal with our rental, so we had to rejoin the queue. The cost of the excess was over a £1000, whilst back in December it was just £250. On returning the rental guy in the car park wanted us to hand over the keys without checking the vehicle for any damage. Last time that happened we had notification of damage by email, Knowing that the car had no damage , we were very dissapointed to learn of a £60 fine. Therefore we shall not be using this service again and will not recommend it to other potential customers. "
" Steer clear of Auto Europe at all costs. "
BRISTOL, GB - Reviewed by ADRIAN - 03 June 2015
" The collection processes (copying driver details, passport etc) took far too long and the admin charge of £14 to check counterpart driving license details is unnecessary. "
BRISTOL, GB - Reviewed by RICHARD - 23 May 2015
" Alamo / enterprise were quite poor to deal with. They initially suggested that we did not have to Check for chips and scratches that were smaller than golf ball size. On return of the vehicle there was a tiny chip picked up by a staff member on the windscreen and the immediately blamed us for the chip, despite the fact that it was only 3mm big. I also did not check the windscreen initially for chips as the Alamo staff member lulled me into a false sense of security. Alamo / enterprise want to charge me for repair of the chip in the windscreen. I am not happy about this and they were hard to deal with on return of the car. "
BRISTOL, GB - Reviewed by FARAH - 20 May 2015
" I use Auto Europe all the time "
BRISTOL, GB - Reviewed by PRAMODCHANDRA - 20 May 2015
BRISTOL, GB - Reviewed by MARIO - 20 May 2015
BRISTOL, GB - Reviewed by ANDREW - 19 May 2015
" Everything, worked out very well indeed. Just a word of warning to other clients. Check the car very carefully on collection for damage and if there is anything not on the paperwork ask the staff to mark it on the sketch and sign. I have been caught out a couple of times recently for minor damage that i had not picked up. Although covered by damage waiver it causes hassle. "
" As above. "
BRISTOL, GB - Reviewed by JOHN - 14 May 2015
" Straightforward and friendly service at Bristol airport "
BRISTOL, GB - Reviewed by ARMANDAS - 13 May 2015
" Excellent "
" Excellent "
BRISTOL, GB - Reviewed by PAUL - 11 May 2015
BRISTOL, GB - Reviewed by JULIUS - 06 May 2015
" Dear EuropeCar, I would like to thank you so much for your car rental. It was great, the car was good, although the brakes seemed over used by the last renter, but the customer service was superb. Really superb. The black gentleman at Temple Meads station was outstounding. He truly is an asset to your company & I would like you to thank him from the bottom of my heart, I really mean that & I hope you thank him for me. He made my experience a great one. "
" Dear Keddy, I would like to thank you for your great customer service. Like I said before, the black gentleman at Temple Meads Station was a real gent, an outstanding member of your team & he is a great asset to your company. He made things run smoothly & went beyond the call of duty to ensure a very important trip that I thought could go wrong go so right. He was amazing. Please take the time to thank him for me, please. Thank you "
BRISTOL, GB - Reviewed by ALISTAIR - 05 May 2015
BRISTOL, GB - Reviewed by ANTHONY - 04 May 2015
" The booking was easy and the pricing was fine. "
" I thought the standard excess was too high at 1200 GBP and the cot of reducing it was too expensive at 20 GBP per day. Otherwise the service was excellent and the car was fine. "
BRISTOL, GB - Reviewed by ANDREW - 17 March 2015
" I use AutoEurope to get the best value car hire but more importantly because they have never let me down. I used to book directly but I've had so many bad experiences (e.g. Europcar lost booking, replacement vehicle took 6 hours, missed fathers 80th birthday party) that I won't consider it unless they're running an exclusive special offer on Porsches or something like that that. "
" My only issue was finding that the vehicle had a quarter of a tank of fuel instead of being full when I collected it. It was my first experience with Enterprise at Bristol airport (you could give better directions to their office as they are in a completely different part of the airport to the other car rental companies and it isn't particularly well signposted). The staff were very pleasant and professional but adamant that it is not their policy to have prestige cars fully fuelled on site despite what I may have read on the AutoEurope website. "
BRISTOL, GB - Reviewed by CHARLES - 11 March 2015
" Attentive and helpful draft "
" Very impressed by their competitive prices ,no hidden extras ,overall a pleasant experience in car hire . "
BRISTOL, GB - Reviewed by HELEN - 11 February 2015
" Always give excellent prices "
" Helpful and efficient "
BRISTOL, GB - Reviewed by MIHAELC - 19 January 2015
" The car was absolutely very weak, very little power. nBut staff at depo were absolutely great. "
" assistants extremely friendly and helpful "
BRISTOL, GB - Reviewed by ROBERT - 07 January 2015
" We got a an excellent car and were very satisfied with it. "
" We were delighted with the deal from Interrent and got a better car than we had booked. "
BRISTOL, GB - Reviewed by DAMIAN - 07 January 2015
" Very straight forward "
" The location of the car rental was away from all the others, -about a 10 minute walk away We were a family of 4 and it was very cold so this was a little disapointing "
BRISTOL, GB - Reviewed by LINDA - 07 January 2015
" great service, great price, car was perfect for my needs. "
" service was good, polite staff, car perfect for my needs. "
BRISTOL, GB - Reviewed by JAMES - 12 December 2014
" Always good efficient service with very competitive pricing "
" Good value car rental "
BRISTOL, GB - Reviewed by EVELYN - 10 December 2014
" I always use Auto Europe for the cheapest quote. "
" Enterprise at Bristol Airport was the best car hire experience I've ever had. Staff, both Rebecca and Ruben were so lovely and very helpful at both pick up and drop off. I've hired lots of cars in different countries and have never had such good and helpful service. "
BRISTOL, GB - Reviewed by CHARLES - 04 December 2014
" Excellent as always "
" Very good "
BRISTOL, GB - Reviewed by NIALL - 20 November 2014
" AutoEurope in my experience is quick, accurate and cost effective. The website is easy to use and I have rented perhaps 50 times through AE and never failed to get a car or have the booking be correct. "
" National are fine, staff are friendly and more importantly quick. The cars are clean and good quality. "
BRISTOL, GB - Reviewed by STEPHEN - 05 November 2014
" Very smooth approach. Checking in and out quick and easy. "
BRISTOL, GB - Reviewed by JULIAN - 16 October 2014
" Very happy with prices, accessibility, and service. A loyalty card would be useful as we hire 10/12 times a year. A concessionary rate at Xmas to mitigate the exorbitant( and in my view unjustified) seasonal increases would be appreciated by loyal customers. "
" I always hire with Enterprise as the service is excellent. For frequent customers such as myself some form of improved standard of car for each hire, or removal of the additional driver charge, would be a great incentive. Prices are competitive. but a formal price match scheme might be a useful customer retention tool. "
BRISTOL, GB - Reviewed by ALUN - 01 October 2014
" All went ok, no problems "
" Check in was a little long, too few people on desks. Also waiting for somebody to check the car for damage was long winded. "
BRISTOL, GB - Reviewed by ROGER - 10 September 2014
" CLEAR INFORMATION & GREAT VALUE FOR MONEY "
" INTERRENT SHARED THEIR @STAND@ WITH EUROPCARHOWEVER THEIR SECTOR WAS UNMANNED (SATURDAY MORNING 10am) "
BRISTOL, GB - Reviewed by JEAN LOUIS - 16 July 2014
" good welcome , nice people "
BRISTOL, GB - Reviewed by OWEN - 27 May 2014
" Very helpful staff. "
" Very good "
BRISTOL, GB - Reviewed by GERALD - 16 May 2014
" Auto-Euope was very good but hire cars need to have a spare wheel and mine never and i had a puncture and it ruined my last day "
" Put spare wheels in the boot of hire cars as not everyone wants to spend time phoning emergency numbers and waiting for ages at the roadside when a simple wheel change would get you on your way. Apart from that everything was good, the service and the car. I mention the spare wheel because i had a puncture and this happened to me and i would not like it to happen to someone else "
BRISTOL, GB - Reviewed by JEREMY - 21 April 2014
" I was very happy with the service provided and the vehicle. "
BRISTOL, GB - Reviewed by RONNIE - 13 March 2014
" BETTER DIRECTIONS TO INTERRENT DESK NEEDED FROM ARRIVALS HALL "
" SEE ABOVE "
BRISTOL, GB - Reviewed by TIMOTHY - 09 March 2014
" Excellent as usual "
" Good value "
BRISTOL, GB - Reviewed by LAURENCE - 16 February 2014
" I was a bit disappointed that when I booked the car for a second week, the price was higher than for the first week (£104 as opposed to £97). Otherwise, everything was fine, and I was happy to be able to extend the hire so easily. "
BRISTOL, GB - Reviewed by RICHARD - 26 January 2014
" Smooth, easy and affordable "
" Striaght forward, no delays "
BRISTOL, GB - Reviewed by IAN - 14 December 2013
" perfect "
" all ok "
BRISTOL, GB - Reviewed by ANDREW - 14 November 2013
" Good service, as ever. "
" The usual high standard experienced from Enterprise. "
BRISTOL, GB - Reviewed by MICHAEL - 20 July 2013
" I've never had any problems with Auto Europe as such but I did have problems with this hire "
" 1)Their handover service at the airport was somewhere between off-hand and rude. 2)The car was a small Mitsubishi rather than the small Ford or European equivalent I was expecting. Frankly, it was one of the worst cars I have ever rented. Tinny, noisy and cheap-feeling. Gearbox was notchy and finding reverse very difficult. I only found the petrol cap release after an embarrassing 5-minute search. There was some kind of automatic engine control system, which sometimes prevented starting. Since someone had removed the instruction manual I couldn't get any information on the things I needed to know. "
BRISTOL, GB - Reviewed by RICHARD - 04 July 2013
" Customer service was very good but you were let down by the rather indifferent car we were given. The Vauxhall Corsa was uncomfortable (seats and suspension) thirsty and the radio didn't work very well "
" Competent and courteous staff. "
BRISTOL, GB - Reviewed by JOHN - 22 June 2013
" Overall happy with service. Not happy with being charged extortionate amount for fuel afterwards. I filled car up at garage nearest airport and drove the last few miles. Apparently car was not filled properly, presumably because of problems re nozzle - Fiat 500. Anyway, left a sour taste in mouth after an otherwise pleasant hire "
BRISTOL, GB - Reviewed by TONY - 15 June 2013
" cracking price as well! "
" Great service. the guys at enterprise were extremely helpful, especially ruben. "
BRISTOL, GB - Reviewed by DANIEL - 06 June 2013
" I had to cancel my car hire due to unforseen circumstances and your customer care team were fantastic. When there are so many companies claiming they care about their clientel, its good to know one company actually knows the meaning of customer care. You guys have restored my faith in customer care teams. Thank you. Paul Donnelly "
BRISTOL, GB - Reviewed by PETER - 04 June 2013
" Excellent service from Auto Europe. No complaints whatsoever. "
" Great service, good price and great little hire car. Would definitely use this company again. "
BRISTOL, GB - Reviewed by TOM - 02 June 2013
" Got exactly what requested and been told about. "
" Nice crew, quick servicing. "
BRISTOL, GB - Reviewed by WILLIAM - 24 May 2013
" Cost low but uncertain what it was going to be before picking car up "
" Difficult to find the Enterprise sites on the ground both at Bristol and especially Heathrow. The Enterprise map I was given only shows the old site at Heathrow. Few signs on the ground. But the car was good and the people very helpful and welcoming. "
BRISTOL, GB - Reviewed by RAYMOND - 11 March 2013
" Great service "
" First class "
BRISTOL, GB - Reviewed by JOHANNES - 08 January 2013
" we had a great time the people were very helpfull in the car rental in bristol. "
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