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BRUSSELS CAR HIRE REVIEWS
Car hire reviews in Brussels
Dynamic and cosmopolitan, Brussels is an exciting metropolis and one of the most important cities in Europe. For tourists, it's conveniently divided into two parts comprising the enchanting Upper Town with its historic Royal Quarter and the Lower Town, a labyrinth of old medieval streets and cobbled alleyways. Both are blessed with an abundance of interest for visitors and some of the best bars and eateries in the country. Head for Grand Place, the city's main square, to soak up the atmosphere and admire the magnificent 14th-century Town Hall, one of the world's most striking examples of civic architecture. Don't miss the Royal Museum of Fine Arts, one of Europe's best art collections which is divided into two parts, the Museum of Ancient Art with works by the Flemish and Dutch Old Masters and the Museum of Modern Art featuring 19th- and 20th-century Belgian paintings. Due to its very central location, Brussels is very well placed for exploring the country and visiting places like Brugge (famous for its medieval buildings), Antwerp and Ghent. With a car hire in Brussels you'll also have good access to the Grand Duchy of Luxembourg a 90-minute drive away.
Founded in 1954, Auto Europe is one of the world’s longest-established car hire companies. In over sixty-five years of operating in the heart of the industry, we have built up very strong working relationships with all the leading vehicle rental providers, including Europcar, Dollar, Avis, Alamo, Sixt, National, Hertz, Budget and Avis. We also collaborate with the most reliable local suppliers in the city, including Brussels Airport and Brussels South Train Station. Check out what other Auto Europe customers thought of the quality of their recent car rental experience in the city by scrolling down and reading the comments they left in the car hire reviews in Brussels section below.
AUTO EUROPE BRUSSELS, BELGIUM Car Rental Reviews
Average Rating for Auto Europe Brussels:
BRUSSELS, BE - Reviewed by MATAN YIZHAQ - 04 September 2025
" I've filed a costumer service complain.. "
" Different prices for additional items than in the voucher. Car seat is bad quality. Additional fees were charged just because. Didn't let pickup car early. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BRUSSELS, BE - Reviewed by RICHARD - 13 August 2025
" Experience picking up the car fine. Dropping off quick but the excess km fine due to an error in their administration remains unresolved. They have so far refused to respond to communications. "
" They stated the wrong car mileage at pickup and have charged me 430euro for excess km that I haven't done. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRUSSELS, BE - Reviewed by STEVEN - 17 July 2025
" very good and easy to book "
" very good car brand new however I was not told that there is a cross border charge by the staff counter. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by MOHAMED - 03 June 2025
" Thanks auto Europe "
" Keddy was excellent in every way, from the beginning to the end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by MARIA CORNELIA - 26 April 2025
" Auto Europe is a good website to compare car rentals Always satisfied with the reservations that they make Unfortunately Hertz was not up to standard from what you would expect from such a big name in the car rental industry "
" Needed to wait one hour at the desk because there was a line and not enough staff at an international airport you would expect differently Second, if you have a reservation with all your details, there should be an a reservation desk special for these people so they don't have to wait as long Third, the car was very dirty inside I have never rented a car that was so dirty inside "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BRUSSELS, BE - Reviewed by MARC - 24 February 2025
" Customer service should be quicker. This is what I got after sending an email about the issue with the overcharge: Thank you for reaching out to Auto Europe. Due to a higher volume of inquiries, our current estimated response time is 6 to 8 weeks. 6-8 weeks....how valued is your customer? "
" Drop my keys in the keybox as there was nobody when returning the car. Avis charged me an extra day as they don't monitor their keybox and processed the return one day later. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by RICHARD - 05 February 2025
" The whole process was easy and straightforward. Well done. "
" The whole process was easy and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by NEIL - 16 December 2024
" NEVER AGAIN "
" Booked car for 2.30. As queue at immigration got to Hertz about 3. After few mins I was told no car at the moment. About 8-10 mins later I asked about a car. Informed found car, needs to be washed, wasn't told how long I would have to wait, so gave up and got the train. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by THOMAS - 22 April 2024
" Overall very good. A higher spec car than I expected. "
" Once checked in online it was simply a matter of turning up and collecting the keys. Overal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DAVID - 16 April 2024
" Will rent again form them next time in Brussels "
" All good, staff helpful at collection and fuss free return process "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JAIME - 05 November 2023
" Very professional staff and great customer service when I needed to make an amendment to my reservation. "
" Very professional staff and great customer service when I needed to make an amendment to my reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by RUSSELL - 18 October 2023
" As above, I expect a concession - full/partial refund or credit note - for an unroadworthy vehicle. It should be checked prior to release to customers. "
" The front and rear screen washers did not work, this is not just inconvenient, it's dangerous and as such the vehicle was unroadworthy. I demonstrated this to the person accepting the vehicle at return. I expect a concession toward this fact. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BRUSSELS, BE - Reviewed by DAVIDE ANGELO - 09 August 2023
" Good experience as usual with AutoEurope but extremely terrible with Europecar, many years ago this car rental dealer used to be far better. "
" No personnel at the check in counter, I need to wait 10 minutes and even worst, no Europecar staff in the offices near the car pick-up, I need to ask to some car cleaner staff to collect the boost seat for my daughter, which happened after nearly 30 minutes, hanging around to found the appropriate staff. Unacceptable how Europecar is not organized in Brussels Airport. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by CHRISTOPHER - 03 August 2023
" Ever part of it was simple. "
" No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by HAIRUL SHARANI - 07 June 2023
" Very easy to book, great value and clear conditions. I will use it again. "
" Very easy to check in and collect the car. We were given clear instruction on how to get to the car, exit the car park and return. Only that the extra insurance coverage was not communicated earlier on, and we only found out that it costed the same amount of the car for the whole week, so it was like double the price! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DUNCAN - 23 March 2023
" Easy booking experience and peace of mind with the extra insurance provided. "
" Counter staff very friendly and helpful. The car itself was larger than I expected (in a good way) and was a pleasure to drive (I may now even buy one myself). Drop off procedure seemed ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by KWAN CHEUNG - 29 January 2023
" First of all, I already mentioned I will go to Germany, Netherlands and Belgium. Auto Europe doesn't ask me to add an extra option - Winter tyres. I was been told by Sixt I need to add an extra 300 euros for the Winter tyres and the car needs to be downgraded without a refund. Absolutely hopeless, if auto Europe website is more clear and let the customer to choose and said why we need a winter tyre in some certain countries. The story wouldn't be like this. "
" My wallet has been stolen and they don't accept psychical master debit apple pay or cash. In the end, I cannot get my car and the holiday is ruined. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by FRANCIS - 17 November 2022
" Very impressed - straightforward, efficient and polite. Highly recommended! "
" Great service, clear explanation of the electric car, very customer-orientated and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by BRYNLEY - 26 September 2022
" Booking was straightforward, Europcar experience was poor. "
" The first car I received had not been cleaned, it was dirty inside and out. The second car was cleaner on the inside (although not perfect), but still unwashed on the outside. Very poor. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRUSSELS, BE - Reviewed by VIKTORS - 18 March 2022
" Nil "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by JOYCE - 24 November 2021
" as per above. "
" Great customer service and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by VAMORY - 02 November 2021
" Would be great to have more details on the booking options. "
" Efficient, effective, fast. Nothing to add. Would book again with pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by XAVIERA - 06 January 2020
" Easy to compare prices "
" Good car, but honestly the employee present for the drop-off couldn't have been ruder. Not friendly at all, arrogant tone of voice. Really?! Have never experienced that before! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by STEPHEN - 11 December 2019
" Excellent "
" Very good service,car clean and tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by AVIV - 30 September 2019
" Good price and transparency. "
" Pick up and return were very smooth. The charges were very clear and no additional costs were required at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DAVID - 21 September 2019
" All good "
" Asked to take out cdw insurance but already taken out with auto Europe. DVLA code was not required. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by SEBASTIAN AUGUST - 12 September 2019
" Shame on you. Your business model is a scam "
" ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by KATHRYN - 28 July 2019
" Need more staff at the car pick up desk "
" Everything was fine except the long queues at the car pick up desk "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DOUGLAS - 28 July 2019
" Everything was perfect thank you. "
" Everything was perfect, the vehicle allocated was new and as requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by WILLIAM ALFRED - 27 July 2019
" Will use again. "
" Very good no hassle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by ANTHONY - 25 July 2019
" excellent "
" The Counter staff and the staff in the car park were both quick and very helpful. I was given a GPS for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by STELLA - 11 July 2019
" Long and painful "
" Tried to charge for many extras. Was unhelpful and vv slow. When droppedoff vehicle tried to charge us more for extras we said we did not want "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by PIYUSH - 11 July 2019
" The collection took about 15-20mins given a few instructions regarding fuel etc and advised that the Tour de France was in town on my return journey- so helped me plan accordingly. The drop off took 1 minute. What more can I say! Thank you Autoeurope. "
" The drop off was painless..! Was in a hurry and needed to get back to the family. So was great full it was so easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by BRENDAN - 10 July 2019
" Very simple good value experience "
" Great service. Free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by NIGEL - 23 June 2019
" very efficient and cheap "
" no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by VAMORY - 04 June 2019
" Overall a great experience with the vehicle and the process. I had to pay a small extra fee as we went over the amount of km/day overall. I ut it mainly on AutoEurope for not advertising this better durring the booking process. "
" Overall a great experience with the vehicle and the process. I had to pay a small extra fee as we went over the amount of km/day overall. I ut it mainly on AutoEurope for not advertising this better durring the booking process. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by ABAS - 05 March 2019
" Very bad "
" None "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by NUKHET - 27 February 2019
" Thank you "
" After dropping the car we were charged an additional 30.25 Euros on my credit card, which was not accounted for. At the drop out we were told we would be charged for the extra driver, which was 42,35 Euros, as indicated below. But we were not told anything about 30.25 Euros. Could I kindly ask you to reimburse this amount pls? 17 Feb. 2019 HERTZ BELGIUM SA 42,35 (for extra driver) 21 Feb.2019 HERTZ BELGIUM SA 30,25 (unaccounted extra charge) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by IAN - 07 February 2019
" I was misinformed by member of your staff regarding the closing times of Enterprise at Brussels Airport. When I spoke to Enterprise direct this clarified the situation. Your staff member tried to sell me another car when it was not necessary. I will go via Enterprise direct next time. "
" Great Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DMITRY - 09 January 2019
" Great experience "
" Recommend this company "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by BJORN - 27 December 2018
" Staff friendly. Understaffed at enterprise counter inside airport. Took 25 minutes waiting in line. Car had horrible cigarette stink. "
" The car reeked of old cigarette smoke. Even the steering wheel was giving off cigarette smell on my hands. Horrible stink. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRUSSELS, BE - Reviewed by CHRISTOPHER - 04 December 2018
" The car was easy to drive and the pickup and drop off no problem. I would use Auto Europe again. "
" Picked up car and had no problems, polite staff through out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by CHRISTIAN - 21 November 2018
" As mentioned above I don't see why you have not canceled the 500 Euro deposit three days after as everything was fine on return. I wonder how much this will cost me in an interest payment. I'm very disappointed in this aspect of Alamo "
" The experience was very good in all ways. But it has been spoiled by the fact that the care was in pristine condition when returned s i was when collected but three days after my Credit Card is still carrying the 500 euro deposit "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by RACHAEL - 15 November 2018
" No issues with the voucher, but this has been facilitated with a rental company that I do not trust and will not use again. "
" We have been billed for a cleaning fee even though the car was cleaned before we returned it (inside and out) and the person who checked it back in said it was completely fine and it did not notify us of any further charges. I specifically asked if there were an issues because we were asked about paying a cleaning fee up front, yet the person check at return said it was fine. This feels like a complete scam, that they can simply charge our credit card without notification. We have contacted them about this, with no response. Queue at pickup was long and took close to an hour. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by KAHLAN - 18 October 2018
" Very good service "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JEREMY - 12 October 2018
" You showed it can be done! "
" Excellent service, easy to use, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by GARY - 12 September 2018
" As above I am not happy at being misled & sold items which were not explained to me when I picked the car up & did not want. Plus being charged far more than the final invoice amount. Based on this how could I recommend this service to a friend ? "
" Not happy as I am being charged more than my final invoice amount & I had extras added which were not explained to me. I only asked them for their full insurance cover. I feel I had been misled when I picked the car up. The car return was busy & chaotic with staff just dealing with anyone in no order. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BRUSSELS, BE - Reviewed by KEVIN - 29 August 2018
" Only issue was the fuel tank. "
" My only concern with the whole rental was the fact i didnt notice that the tank was only a little over 3/4 full until I had left the airport. We returned it full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ALAN - 29 August 2018
" Car was lovely. Was concerned about scratches etc as the outside was dirty. The alloys were very dirty. "
" Car was dirty outside. I took a number of photos as it was difficult to tell was was dirt and what was damage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BRUSSELS, BE - Reviewed by VALENTINA - 22 August 2018
" see above "
" I am very disappointed with this service and I want to claim the refund because i did not use the car! I have lost my driving licence before to travel and even if it was already paid and yiu had the credit card in my name as guarantee of the rental when I have asked to add a second driver with all the credential the operator at Sixt desk said that it was not possible! I have checked in Italy and this is indeed possible to add a second driver! even the reservation was under my name! I want the refund please let me know how we have to proceed. I had many other expenses on top of the car already paid this is not acceptable at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by MARK - 29 July 2018
" Quick and easy "
" Very good but more expensive than others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by GRAHAM - 26 July 2018
" Overall Very Good "
" Enterprise Car hire were very courteous and efficient. Good clean car, and very easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by BRIAN - 27 June 2018
" Delay in processing pick up. Almost 1 hour to process. Outside of car had dirty film which made checking condition of outside of car extremely difficult "
" Delay in processing pick up. Almost 1 hour to process. Outside of car had dirty film which made checking condition of outside of car extremely difficult "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BRUSSELS, BE - Reviewed by PHILIPPE - 04 July 2015
BRUSSELS, BE - Reviewed by JOHN - 24 June 2015
" The wait time at the check in desk was 40 MINUTES which i thought was unacceptable. I will not be using Enterprise again "
BRUSSELS, BE - Reviewed by BEVERLEY - 22 June 2015
" The staff member who checked out the car was very friendly, helpful and professional "
BRUSSELS, BE - Reviewed by MARK - 22 June 2015
" Car had not been fully cleared/cleaned prior to our use. Twiglets left from previous renter. "
BRUSSELS, BE - Reviewed by JULIE - 16 June 2015
" Your online booking service was very straight forward and easy, however because of Keddy I have really not enjoyed my trip. "
" I will never be going back to them or Europcar, I arrived on Saturday, ended up waiting in the Europcar queue almost an hour. There was a special desk with a Keddy sign on it, however when I got there, they would not process this because I booked from autoeurope, not the main Keddy site, I had go back to the main queue. Keddy doesn't even have a website. I'm not sure whether to be mad at Keddy or Europcar, when I got my car, the full tank was not full, but they expected a full tank returned. I left my important USB in the car, when I reuturned it, I ran back to get it, they already threw away the envelope it was in. I got back the envelop empty, they had stolen my USB, lied, pretended to look for it in their bins. Thiefs. I'm still angry! "
BRUSSELS, BE - Reviewed by BARRY - 02 June 2015
BRUSSELS, BE - Reviewed by ANTHONY - 22 May 2015
BRUSSELS, BE - Reviewed by JAN - 23 March 2015
" Easy website, all well documented "
" Long wait in Brussels airport as well as at the pick up "
BRUSSELS, BE - Reviewed by HENRY - 17 September 2014
" Cross checked the AutoEurope rate with the car hire company and the saving was £200 for a 3 day hire of the same vehicle. The process was seamless. "
" Excellent car collection process from Brussels Gare du Midi. Picked up the keys from Alamo then took a lift down to the vehicle, a few minutes later I was outside the station. Return was just as easy. Highly recommend. "
BRUSSELS, BE - Reviewed by COLIN - 05 August 2014
" Straightforward to deal with. "
" Helpful and reasonably priced. "
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