Auto Europe
- North America
- Central America
BUDGET SWITZERLAND CUSTOMER REVIEWS
- 7.3
- 8
- 8.8
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET SWITZERLAND Car Rental Reviews
Average Rating for Budget :
GENEVA, CH - Reviewed by CASSANDRA - 22 August 2025
" Smooth "
" They kindly brought the car to us due to a passenger being on crutches. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SIMCHE - 17 August 2025
" Didnt got the booked car "
" Didnt got the booked car "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by IAN - 12 August 2025
" Good but don't like the hidden fees "
" Overall good although I was disappointed to have to pay 72CHF tax to take the car into France. This wasn't mentioned when I booked and should be included in the fee. I booked a car from another company a month ago where this wasn't included and overall was cheaper "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 09 August 2025
" Reliable as ever "
" Excellent all round service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 02 August 2025
" Very upset at the hidden "location" charge, which is for crossing countries. As this is from Geneva airport which is well used as a gateway into the French Alps, it's more than surprising that there is nothing on your website about the possible costs. You include car seats, snow tyres and sat navs, but don't list foreign country surcharges. All the more important as apparently there are some companies at Geneva airport which don't apply this charge. "
" Hidden 80 euro charge for going into France. Car and service were otherwise very good. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALISON - 01 August 2025
" See above "
" Yes I forgot my license. But I had a copy and my passport. The counter staff man was rude. No refund even though they could.have just cancelled the first day and refunded me. I also could have taken the vehicle ant a late date after I got my license but was not allowed to even though I'd paid for it!! Terrible. Inflexible and couldn't care less attitude. I had two kids with me. On the other hand Europcar we're super helpful with our friends and helped us out as a family. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by IAIN - 03 July 2025
" As i say all good apart from drop off - went from feeling like good value to feeling like being taken for a mug and now feel I've been over-charged "
" All went well until drop off when - having found a petrol station less than 1km from the drop off in order to fill the tank up - we were informed the tank wasn't full. This despite me filling it until the pump kicked back. And now I see we have been charged over £80. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANTOINE - 21 June 2025
" The price indicated by auto Europe (on which I made the decision to rent) did not include: - the airpot surcharge - the VAT - the insurance to be able to drive in France In the end the price paid was significantly different to the one indicated: that is not very honest. "
" The price indicated by auto Europe (on which I made the decision to rent) did not include: - the airpot surcharge - the VAT - the insurance to be able to drive in France In the end the price paid was significantly different to the one indicated: that is not very honest. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MICHAEL - 07 April 2025
" Easy and efficient booking with AutoEurope and good prices too. "
" Fast check-in, and no pushy sales for extra insurance. Collection and drop-off also very quick and easy. Only hesitation is the additional daily charge to cross border, of which I was not aware until checking in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 03 April 2025
" As above although the back room staff have been helpful to some degree "
" We were told the car was new with no damage or marks etc. however, once we had driven to our destination we realised there was significant damage to the roof. I have given a poor rating because the drop off staff were very rude and very accusatorial. Within two hours over £3000 pound had been taken out of my account. Fortunately the following day it was confirmed the damage was existing. I am disappointed because I was made to feel like a dishonest person and the facts were not established before action taken. Unfortunately, another £3000 has been taken from my account by Auto Europe for no reason and I am currently waiting for this to be resolved / refunded. Not the best experience I have had. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 2
GENEVA, CH - Reviewed by SIMON - 30 March 2025
" Kept very well informed "
" Very good, well organised, helpful staff and great car - immaculate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 22 March 2025
" Worked well start to finish "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 20 March 2025
" AS EVER - NO ISSUES "
" SMALL QUEUE, REASONABLY QUICK PAPERWORK, STAFF CLOSE BY IN THE GARAGE. ON RETURN THE MAN WAS WAITING AS I GOT OUT OF THE CAR TO CHECK EVERYTHING WAS IN ORDER. VERY QUICK PROCESS EVEN THOUGH IT WAS A VERY BUSY SATURDAY. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SEBASTIAN - 20 March 2025
" Easy process "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 17 March 2025
" Far better than many other car rental firms, will use again "
" Far better than many other car rental firms, will use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARC - 12 March 2025
" Your systems did not talk to Budget and i was being sent emails from Budget to pay more. i had to call so many times to get assurance. "
" counter agent at the airport was grumpy and rather cold. i was scared to ask any questions. I had an accident - not my fault as in the declaration, but they still had taken twice the value of the insurance. then to be told it could take about 6 months to get my money back! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by CHRISTOPHER - 06 March 2025
" Making a booking through yourself And then finding I had to pay an extra Fr.75 for using the location that I had actually made the booking for means that your booking service is not transparent and it's actually cost me money when I could. I've gone to another provider. Needless to say, I won't be using you again "
" I made a booking through yourself and chose Budget with the price, using Geneva airport Arriving at the budget desk I was told that I would have to pay an extra Fr.75 as a location surcharge as it cost more to use the airport This is of course the precise venue I have made the booking for so this is clearly a hidden charge that is not made clear at the time of booking and leaves the customer with your choice as I'll arrive at the airport I can hardly use anybody else then. This pricing policy is clearly not transparent on your site. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSS - 15 February 2025
" Booked at one price only to be hit with hidden fees. Poor strategy as a company as you don't get repeat business. Crazy "
" Hidden fees once again "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ERIC - 11 February 2025
" I have used Auto Europe many times, always been satisfied. This new charge y some renting company is written in the contract but in small print. It increased the cost of the renting by 30%. Auto Europe needs to highlight this . I would have never used Budget if I had known. "
" Budget is charging 12CHF/day if you drive outside Switzerland!! 84CHF (£75) First time in 25 years that I have been asked for extra money to drive in France. I am going back to Geneva in 3 weeks time and taking Alamo this time; they are not charging any money!! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 01 February 2025
" As above, disappointed that at stage of selecting car online with Autoeurope, the addition of daily 'cross border' charges with Budget at Geneva airport was not clear and obvious. Have use Autoeurope many times but this has dented my confidence "
" Long wait at pick up desk. Very disappointed at 'cross border' charges. These were not clear and obvious when selecting the vehicle online. I have been regularly renting cars at Geneva airport for over 15 years (usually via Autoeurope) and have never had cross border charges added. Geneva airport is on the border with France and it should be anticipated that rentals will often be cross-border. Ridiculous daily charge and not clear and obvious at booking. Has dented my confidence in Autoeurope "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSEMARIE - 31 January 2025
" I rarely have any problems with the cars i hire through AutoEurope. "
" Hassle free. All good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HENRIQUE - 24 January 2025
" AutoEurope has been very reliable over the years, however I feel that when you act as an agent for a rental you should defend your clients' interests. "
" Budget charged me a couple of unexpected and unfair charges. This comprised a Location Surcharge and an Out of Hours Charge. Due to strong winds in GVA around the time of our landing, several flights were diverted and therefore delayed. As a consequence there was an increased amount of people collecting their cars later than expected. We arrived at the Budget counter by 22:45 however did not get seen by 23:15 due to the long queue and only two members of staff at the desk. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 20 January 2025
" All very smooth and good car. "
" All smooth and good desk staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 19 January 2025
" Very easy experience "
" Fabulous. Very pleasant company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 13 January 2025
" I always use AE but will not be selecting a car from Avis/Budget again. I would like AE to get my money back for this scam charge. Please come back to me on this. "
" Hidden and unexpected daily charge for crossing border to France. There is no charge to cross border and I consider this to be a complete scam to increase revenue. This does not reflect well on Auto Europe who Budget blamed for not telling me about this charge. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MATTHIEU - 01 January 2025
" Easy and event less which is what you want! "
" Good cars and smooth pickup and drop off process. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by TIM - 06 November 2024
" Did not like the hidden charges on page four of booking document. "
" Hidden extra charges for taking the vehicle into France "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ELIZABETH - 28 October 2024
" I dont like that fact that now I need to make sure each time that the staff do not add additional insurance and/or CBD costs when i collect the car. Clients should not need to be vigilant and yet if we are not this is what happens. "
" The counter staff at Basel added CBD to my contract in spite of me stating clearly I would not be leaving Switzerland. There was therefore confusion when we dropped the car off in Geneva. Fortunately the staff there were able to sort it out quickly and efficiently. I was not aware of this change either - before we could if we wanted travel out of Switzerland at no extra cost Normally we do not do this as we have no need to but maybe the car rental people need to make this clearer on the websites. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 27 October 2024
" As above "
" Service and cost were good, not so keen on the actual car a Renault 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTYN - 20 October 2024
" N/a "
" unexpected cross border additional charge. Hired in Switzerland, travelled into France. Previously this has not been an additional charge and therefore was not the cheapest option for us "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PETER - 12 September 2024
" I use Auto Europe regularly, clear communication, great deals, reliable "
" I have queried amounts on the final bill that have not been explained within 7 days, yet the money has left my account "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by IAN - 30 August 2024
" Overall satisfied "
" Vehicle had 50000 + km on the clock and also quite a bit of damage to bodywork, dents scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by SOFIA - 20 August 2024
" Overall, it was a great experience and the car was very nice. I was also pleased that I was given a hybrid. "
" First of all, I had requested a manual small car like the Fiat 500. I was disappointed to see that I was allocated a huge car. Driving on the other side of the road is challenging enough but having to do it with a big car was even more challenging. I was going to drive up to some nice spots in the Alps but had to cancel plans as I didn't feel confident driving up there since the road are narrow. Secondly, on the letter that I was given at pick up, it mentions a drop off address, which is incorrect. I think you should make clearer where the car needs to be returned to. I had to call Budget in the end as i couldn't work out where to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 03 July 2024
" There was a language problem and I ended up paying more money than I expected. "
" A very unhappy experience with budget. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WALTER - 16 June 2024
" Auto europe should not allow associated hire companies to hide large additional charges. "
" Did not get the car i ordered, was given an automatic rather than manual. I was charged a location 40 euro charge without any warning, i wish to lodge a complaint about this. Lady was far too fast in passing on details. The drop off is poorly signposted at Geneva causing many customers to run over time, its common to take a wrong troute on re-enering the drop off area and end up having to exit the car park and re enter after having also tp pay parking. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by ANDREW - 22 April 2024
" Overall pretty good! "
" All good - I was upgraded but did worry that there was no vinette on the car despite being told I was ok to go across the border to France "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 02 April 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JASON - 31 March 2024
" As above "
" We ordered a Kuga or equivalent. We were provided with a troc which wasn't 4wd and was much smaller than the troc. Had a very crammed car and uncomfortable journey. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by BOBBIE - 22 March 2024
" Excellent "
" Excellent service and free upgrade.excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JIMMY - 21 January 2024
" There was an unforeseen charge on the car for taking it into a different country, it would have been helpful to have known that upon booking. "
" There was an unforeseen charge on the car for taking it into a different country, it would have been helpful to have known that upon booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RICHARD EDWARD - 18 January 2024
" Yes very good "
" Yes very good and quiet reasonable but trying to book again and seems expensive this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 11 January 2024
" Very efficient service at both Admin/ Collection and Drop - Off. We have always used Auto Europe and by extension Budget/ Avis before. We will require a larger 4x4 in 2025 from Geneva so we will be contacting you very soon to make that booking. Thank You. "
" We where had excellent service from start to finish. The car was exactly what we wanted so the free upgrade to an estate model was very well received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 13 December 2023
" Happy "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSAN - 28 November 2023
" Excellent service at pick up and drop off "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 30 October 2023
" Totally unsatisfied. "
" I was given a different car, seat Alhambra. That was discontinued 2020 and the car had 37000km. It was poor quality. I was not told the doors were electric and because the car was parked next to a steel girder the door opened and I could not stop it hitting the girder. There wa a scrape and when I called the budget assistant I was told it was my problem. Shocking and totally unfair. I am not sure if I am forced to pay for damage. The car was old and in terrible condition. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KEVIN - 09 September 2023
" Worked like a dream "
" Couldn't.t be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 17 August 2023
" Good value / Slick website but you could do with an APP that retains all my basic information and perhaps a loyalty programme for regular users? "
" The car was quite badly marked with too vague a description of exactly where the damage was recorded. Otherwise v good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by BELINDA - 14 August 2023
" Very efficient and friendly "
" Lovely upgraded car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIPPE - 07 August 2023
" AutoEurope has been excellent to deal with a difficult situation as usual. "
" My Experience with the staff on the ground was excellent. The staff was professional courteous. Unfortunately the management needs a good shape up. I sent an email to budget telling that my flight was cancelled, I never got a reply, that is inadmissible in this day and age. AutoEurope sent two emails and the staff at the desk had no traces of them. I am afraid that this is extremely poor customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 16 July 2023
" I booked a small car but was offered a Fiat 500 which I believe is a mini car luckily the counter staff sorted it out "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 09 July 2023
" uto eurpoe consistently gets us a good deal "
" car had some problem maybe with wheel baalncing so juddered at 100kph plus Drop off location is very tricky to find. e were advised to use sat nav but this brought is to wrong side of road - took 45 mins driving around toget to right place "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by RICHARD - 22 June 2023
" Fine "
" We were charged an after hours fee due to the flight being delayed "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LM - 16 April 2023
" As above "
" Disappointed with the very small Fist as a substitute for the vehicle I was expecting. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANNY - 28 March 2023
" Easy booking process and used a few times and will use again "
" Was happy that the car came with Satnav and snow chains which were both very expensive addons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 27 March 2023
" Very disappointing. "
" My flight was delayed so I was unable to collect the car at the agreed time. Despite contact with AutoEurope when I arrived to collect the car I was charged an additional >200% above the prepaid voucher amount by the counter staff. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANDREW - 24 March 2023
" Good comparison site but very expensive hire cars in Geneva Swiss side! "
" All round very good service but just a very expensive three day hire! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 21 March 2023
" I signed up to Budget express check in which was excellent "
" Particularly helpful counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 26 February 2023
" None "
" Overall good but better description of Go East charge would help "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GRAHAM - 16 February 2023
" Aside from the car being very small for the amount we paid and for the and it not really being an SUV we had a very good experience with Budget. I will likely query the car given to us next time I book. "
" My overall experience with Budget was very good. The staff were friendly and speed of vehicle collection was great. I was however disappointed with the vehicle size that we were give. I paid for an SUV, the advertised car was a ford Kuga and we received a VW T-Roc. I understand that the Kuga is the advertised car and the vehicle can be different, however the T-Roc is substantially smaller than the Kuga. The T-Roc is not really an SUV! The car itself was great but it was very much a squeeze for the price we paid for the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 10 February 2023
" Had small issue. Very quickly resolved by email to auto Europe. Plan to use again later this month "
" Minor issue in checkin sorted on drop off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ADRIAN - 09 February 2023
" Auto Europe alwaays seem to offer the best value car hire and I have never been let down at "the other end" "
" Very good counter staff at Geneva "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIAN - 18 January 2023
" Great quotes and easy to use "
" Swift and efficient service at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EAN - 09 January 2023
" . "
" Budget people at Geneva Airport were great. Pre registering didn't seem to speed anything up... Total bill is still too expensive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 04 January 2023
" The online dealing with Auto Euope was fine, we had no other communication with Auto Europe. "
" At Check-in Budget offered a Fiat 500 convertible as our car which had only 2 doors, our voucher/booking with you stated a 4 door vehicle. They said they would upgrade me to a Seat Leon. Upon returning car to P51the Budget agent looked around the vehicle in the usual way spotted that the front nearside tyre had a chunk out of it from a previous rental where the wheel had been herbed, he commented that we should never had been allowed to take the vehicle in this condition as he considered it to be dangerous. Rather a worry for us and we will steer clear of Budget rentals on your website in future. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ANDREW - 19 December 2022
" Good competitive price and selection. "
" Good experience and nice upgrade "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JAKE - 07 December 2022
" It was great! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GUNEET SINGH - 16 November 2022
" You have stolen money from me. I paid and then at collection you've charged me for extras and not informed me. I am not paying you I paid AE Europe. Never again will I book through you. "
" You have stolen money from me. I paid and then at collection you've charged me for extras and not informed me. I am not paying you I paid AE Europe. Never again will I book through you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by RON - 28 September 2022
" Easy pleasent clear. Thanks "
" Everything was easy as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 02 September 2022
" Auto Europe offer a great deal "
" On pickup the guy on the counter went oversell on the insurance It was almost like extortion Boy did he lay it on "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERN, CH - Reviewed by CHRISTOPHER - 09 August 2022
" Good Service "
" Very Friendly Staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YVONNE - 25 July 2022
" A problem I had was regarding information about permit requirements from the UK whereby I was told by Auto Europe a permit was necessary but our government website and Budget said not. I also paid a premium to Budget direct for the full insurance but I do not think that was communicated to yourselves "
" Staff at airport desk and pickup were very efficient and helpful. The car in good condition and very clean. Full tank drop off convenient and no issues with dropoff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDRE - 12 June 2022
" Best prices in the market connecting costumers to car rental companies without bureaucracy. I'm very pleased with the services. "
" The whole process was fast and efficient. The staff were very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADAM - 07 June 2022
" Overall a really good experience and will def use Auto Europe again. "
" Really quick and easy process when collecting and dropping off the car. Was given a free upgrade without asking. The free bus service from the terminal to the carpark was less than 5mins but very handy with luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 11 April 2022
" Family members were involved in an accident that meant they lost passports and personal effects. We flew out the next day and initially hired a car for 6 days in order to get family members back to Geneva to fly home. We managed to sort all passports and travel to Geneva over two days so were able to hand the car back early. I expected a large refund as car booked in good faith and in an emergency, but when I enquired no help was forthcoming. A large bill has been paid and I think exceptionally the days the vehicle was not used should be refunded, as surely it was hired out to other customers! I have used Auto europe over many years and find this sharp practice unacceptable, as we were on a mercy mission with no idea of the end/return date so had to estimate enough time to allow all medical and passport/customs procedures to be met before all could travel home. "
" Budget were fine apart from helping with a refund as we dropped the car back days early and received no rebate. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NICHOLAS - 09 April 2022
" Only concern is that additional insurance is not dealt with directly by Budget and I would have had to pay up and reclaim if there had been a claim. This could be a big hassle. "
" Pleased with the car and service. Always a bit of a lottery to get a swift check in but pretty efficient this time although more difficult to find someone to check in last time (I rented previously a month ago). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ALEXANDER BRUCE - 06 April 2022
" N/a "
" We are being charged for a small scratch on the bumper which we believe was already present on the vehicle when we collected the car. However we cannot prove this. It was sufficiently small and low on the vehicle that we did not notice it at collection and we were more concerned about registering a larger scratch. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PHILIPPE - 28 March 2022
" Although I paid for the waiver of excess, Budget told me that it was not the case. I am surprised. Also the category of Auto Europe cars is different than the one from Budget which is misleading. "
" Very surprised to discover that my car was the A category for Budget and not what Auto europe described. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HELEN - 24 March 2022
" As above utterly inflexible "
" Was not allowed to adjust the booking delaying the pick up when I had no driving licence. I just wanted to pick up the car for the last 4 days if the 8 day contract. So unhelpful. Had to rebook at full cost and will not use Budget again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 23 March 2022
" The original booking with Europcar could not be met as the pick-up point was closing early. Autoeurope dealt with it quickly though and honoured the original price. "
" Nice staff and a decent upgrade for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 02 March 2022
" Very impressed. I think the process of dropping off at P 51 are too problematic. It's far too easy to go the wrong way on entering the car park. It's necessary to stay as far to the right as possible, but I only know that because I've dropped cars off so many times before. It's also difficult to find your way to P 51 if you don't know what you are doing. I think you should have a chat with the airport authorities and improve the signage. It would also help if you could persuade the adjacent filling station to improve and simplify the process of brimming the tank. Fiddling about with credit cards and codes the is a nightmare when you have a plane to catch. "
" Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CLIFFORD - 24 February 2022
" Auto Europe provide an excellent service and I'm impressed with customer service which is faultless! "
" I was double charged for my vehicle rental. I paid Auto Europe in advance for the full rental but was charged again by Budget. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 09 February 2022
" Very good, no issues "
" Excellent friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 09 February 2022
" Can't fault it "
" Ordered a Ford Focus Estate (or similar). The Hyundai estate was probably a better car so we were happy with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPER - 23 January 2022
" Totally good Online checkin Vehicle Return All good "
" Great hire nice upgrade at no cost Good vehicle in the snow on Swiss tyres "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANE - 20 March 2020
" see above "
" due to Corona virus effects on travel we had to return home 1 day earlier and via Basel not Geneva, I contacted the agent in Geneva, which took a long time and explained the above. I was quoted that it would cost £28 , on returning the vehicle I was charged an extra CHF 138, I was told this was a penalty for returning the vehicle a day early, which I had told the agent in Geneva I was going to do , what a ripoff, question the legality of this, feel cannot recommend or use again if not corrected, have filed a complaint form, so not a happy customer. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MARTYN - 08 March 2020
" Easy to deal with "
" Good value and then a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 18 February 2020
" Website and booking service very easy to use. The hire was reasonable and the car was very practical however it was hard to inspect the car in the light of the car park and now having to pay the price of someone else's dent. "
" Given the light in the car park it was hard to spot all the scrapes, scratches and dents on the car. We are being charged for a dent on one of the alloys which we totally refute as we didn't hit the wheel on anything however because we didn't spot it before leaving the hire car park we are being charged for it. Feel like we've been targeted as we didn't purchase the more expensive insurance. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by MICHAEL - 12 February 2020
" Auto Europe are great and we will use again. Not too sure about Budget - they must make their money somehow! "
" Charged 800CHF for a scratch which was there at the beginning of the rental but wasn't on the very large list of marks and scratches. Note to self: video the whole vehicle next time before starting off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 10 February 2020
" Great "
" Easy to deal with and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUTTA - 05 February 2020
" As above "
" Although we asked for a small car, we were given an automatic , much larger one with Sat Nav and almost new. We loved driving it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 05 February 2020
" Very easy booking and great customer service. "
" Our car was supposed to have just one area damage, marked on documents. We then spent 15 mins photographing about 15 additional issues. No person in situe to report it to. Then being charged £20 on credit card for no apparent reason. Awaiting refund. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by HARRY - 05 February 2020
" Very good hiring experience via Auto Europe website "
" Was informed when returning the vehicle that there was a damaged wheel and a blocked amount would be charged to my credit card. The staff could not print out invoice documentation and told me i would be emailed - nothing received so far - just a 337.80 CHF bill applied to my credit card. Please obtain the relevant documentation / invoicing from Budget so i can complete an insurance claim with my policy provider. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GRAEME - 04 February 2020
" Excellent "
" On arrival the budget desk had only two members of staff and the queue was 8 people long. However once two additional staff members arrived on the desk, this part was speeded up greatly. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 04 February 2020
" Great service as usual many thanks "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOANNA - 03 February 2020
" Easy to compare prices, very smooth "
" Excellent clean car. Friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 30 January 2020
" All good except the misleading second driver information "
" All good except the website stated the second driver was free if we booked at the time we did. This was not the case when we collected the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISTAIR - 29 January 2020
" See above "
" Typical car insurance racket. Despite paying for full cover through Auto Europe, Budget refused to accept this. They insisted we pay £120ish extra for 4 days hire. What a joke. It's no wonder car hire companies get such a bad reputation. While I'm here, I'd like to point out the futility of hiring high-end cars like the Mercedes B class. Despite being a lovely environment to sit in, the overcomplicated electronics are, I'm afraid, a law suit waiting to happen. Having to figure out how to turn off lane departure and auto-light settings was such a distraction that I'm amazed I didn't have a crash. When you hire a car, you just want to jump in and drive - not spend hours trying to figure out an unfamiliar operating system. Needless to say I'm pretty disappointed with the whole experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARK - 26 January 2020
" good "
" There clearly was a problem with one of the persons hiring a car so the queue grew and there was a long wait - the VIP desk sat idle and I thought it could have temporarily be used to ease the queue. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 26 January 2020
" You never let me down, good service! "
" Exceeded expectation - Budget were excellent - start to finish! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 23 January 2020
" Easy to book through the AE site and always seems to be good rates "
" Second time using Budget in last two weeks, first time no queue at counter so very quick pick up this time 20 minute wait "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MASSIMILIANO MARIA - 23 January 2020
" Always the best deal! "
" Desk staff was super friendly and chose a car that best suited our needs. The car was on its first rental, so it was spotless and above expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 22 January 2020
" Already re booked with Auto-europe "
" I had to extend rental by 8 hours as I had to move flight at short notice. Cost of this was originally quoted at 250 swiss francs but was reduced to over 70, this represents 50% of the cost of the original fee for five days and is excessive but I had no choice. Car was very good "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LISA - 21 January 2020
" No issues at all.Very professional service "
" Brilliant fast efficient service with no hidden problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 15 January 2020
" All good "
" Overall a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 12 January 2020
" All went very smoothly "
" Slick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by LESLIE - 12 January 2020
" Auto europe should make it very clear that you dont need to pay for extra cover when you have already paid for it with basic rental with insurances. "
" When we reached the counter we were asked to take out another hundred pounds worth of cover otherwise the excess would be £2,500. So we did but have since learnt the extra cover with auto europe covered this. Should be made clearer. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 08 January 2020
" Just as I hoped to to experience. "
" Absolutely fine. New car in perfect condition and properly equipped. Efficient staff . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 01 January 2020
" Easy online booking , great. Good price great service should you need to contact by phone "
" Hassle free was busy but high demand weekend. Will book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 07 December 2019
" Efficient "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 28 November 2019
" AE always good. "
" Not happy with drop off. No inspection or sign off, no final email received. How can I be certain that Budget are not going to tell me there was damage? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 27 November 2019
" See above "
" One of the better car rentaI companies I have dealt with. Very helpful at collection and return of the vehicle at Geneva Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNA - 08 November 2019
" Great value in Oct at Geneva "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIKKI - 15 October 2019
" Car was in good condition and fun to drive "
" Everything worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 04 October 2019
" Easy booking and good price. Only problem we experienced was with the excess insurance we had purchased with Auto Europe not being 'recognised' by Budget. This needs to be addressed as may people would feel pressured into purchasing this again at the counter on arrival. Having had this experience in Kefalonia where we had to pay again on arrival at the airport as the local car hire agent refused to recognise the insurance we had and insisted on an additional 100 Euro payment before he would release the car. It was for this reason that we booked through Auto Europe and not Holiday Autos, "
" Two key issues: At the Counter the agent tried to sell us more excess insurance cover, stating that as the cover we had already purchased through Auto Europe at point of booking was not with Budget and we should consider purchasing the Budget additional cover. He was very pleasant and accepted our decision without any pressure. It did however leave us feeling quite unhappy and uncertain of the cover we actually had. Drop off - airport was very busy and the staff unhelpful when we were unable to find a Budget parking place - "your problem not ours" "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AMBER - 04 September 2019
" So easy "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANDREW - 28 August 2019
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 10 July 2019
" As above "
" The car I had was better than I expected and worked very well for us. I enjoyed the manual option on the automatic with paddles - something new for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 24 June 2019
" See above. "
" Long queues at pick-up. Budget tried to 'upsell' sat-nav for 20 Euro per day – and seemed unhappy when we didn't take it – but when we picked up the car it already had sat-nav in it! Returning car was a joke. A team of guys working in the car park in Budget uniforms, but none of them wanted to engage with us. Awful customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANE - 17 June 2019
" All good. "
" Only problem, my flight was delayed, and I hadn't realised they only kept the car for 2 hours. So it had been given away. They provided me with another car, better spec, which I had to pay more for. Otherwise, all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADELE - 16 June 2019
" Auto europe fine. Budget was the problem "
" I declined extra insurance cover at the desk. I always do as I get it with Amex. The lady was really trying to sell it. I didn't notice that she had gone ahead and added it when I signed. I only noticed when I returned the car. I didnt have time to go to the desk before the flight. So they charged me an extra 56 euros. Ridiculous. I never agreed to this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARGARET E - 28 May 2019
" Please see my comments in box 3 "
" I was made to pay about CHF1900.00 as an excess when I picked up the car. This is both excessive and unacceptable. This amount was immediately charged to my credit card leaving me somewhat short of funds as I only have a £2000 limit. When I returned the car the following Saturday the young lad in charge said it was not possible to refund the amount until after the weekend. I would ask Why since you were able to charge the card the previous Saturday 18th May? It was also not until the Tuesday 28th that you finally reimbursed me. It is really not acceptable behaviour. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MITESH - 10 May 2019
" No problems encountered. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MICHAEL - 19 April 2019
" The problems with Budget are not really Auto Europes fault - however if I book a vehicle for a given price I expect to be able to pick it up for that price and not contend with add ons, some of which were reluctantly agreed, some were just added, and some were in my view fraudulent. I will be looking at other sites before using Auto Europe in future "
" The experience with Budget/ Avis went badly wrong from the moment my party tried to pick up our vehicle. We were forced to upgrade after 20 minutes "discussion" to a 4WD vehicle which Budget insisted we needed and tried to charge 70CHF per day initially, then reduced to 35 and finally we had to accept 19 CHF per day as it seemed we were not getting the vehicle. On return having filled the vehicle to overflowing fuel 20kms out from the airport we were told it was not full even though the indicator was exactly as we picked up - add another 31CHF to the bill. Then with a minute inspection a small scratch was found no bigger than a finger nail - it looked more like tree sap and not done by us in any incident, but Budget then charged 814CHF to fix it. It seemed they were determined to get their original upgrade cost out of us plus a lot more than we were actually charged by Auto europe originally. I am now pursuing my excess insurance for the first time ever! I will never use Avis/Budget again -they are dishonest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STEPHEN - 13 April 2019
" Easy procedure. No issues. "
" Two or three rentals now from Geneva Airport. Queuing at the desk is way too long even at quiet times. Take a trip over to Miami airport to see how it should be done. Desk time at Miami about six minutes. Desk time at Geneva about 20. In all other regards this was a good rental. Lovely car and good value for money. The return is always good. Well signposted, quick and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 11 April 2019
" this is as good as it needs to be "
" good cars at a fair price. Geneva park and ride is an unavoidable inconvenience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILL - 03 April 2019
" As good as ever "
" Long wait for pick up due to queue and limited number of counter staff who were all doing their best. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 27 March 2019
" Every time I arrive at a car hire counter, I am told that the the insurance I prepaid for is not sufficient. You then feel pressurised to purchase additional cover I am begining to think think it is a deliberate scam to get more money from us. "
" Every time I arrive at a car hire counter, I am told that the the insurance I prepaid for is not sufficient. You then feel pressurised to purchase additional cover I am begining to think think it is a deliberate scam to get more money from us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RODERICK - 07 March 2019
" Rude, unpleasant and expensive! "
" Appalling - I regularly hire cars in Geneva and this was one of the worst experiences I have had! The desk staff tried to push a different car on to me as the 4x4 was not ready and I had to insist on the car I had booked. The staff at the vehicle pick up were disinterested and surly. On return, no one was interested in dealing with my return inspite of 3 staff sitting around in the office chatting to each other. Overall an expensive and unpleasant experience! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 03 March 2019
" very good car did the job "
" Ground staff very nice but also thought I was being taken for a mug as for asked about an upgrade!! why when ive booked that car also insurance do I want more no ive booked that car!! again every time I go go its the same thing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BASEL, CH - Reviewed by DILLON - 03 March 2019
" quick, easy, straightforward- all the things you want in a car hire! "
" Great skills, knew what they were doing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 21 February 2019
" All good "
" All very smooth and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 19 February 2019
" See comment above "
" They upgraded us to a very large van which was very difficult to park. During parking in a confined hotel car park we put a small scratch (about 10 cm long) on the side of the vehicle - no dent. They have provisionally charged us 600 Euros for this damage - which is an outrageous amount. We are now challenging it. As ever we were at the airport to catch a flight so did not have time to challenge them there and then - they know this and try and get away with overcharging. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 12 February 2019
" Excellent "
" Excellent and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 12 February 2019
" The vehicle displayed a low tyre pressure warning so clearly not checked between hires. Also minor preexisting chips not mentioned on hire contract. "
" I specifically asked for Snow chains on the booking and was assured by Budget staff that the vehicle had chains on board, but this was a lie (I got them to check). I had to purchase my own chains which are no use to me now. If I had trusted Budget I would have been stuck on road up to Val Thorens without chains and been forced back. Very poor service. Staff couldn't care less. Why doesn't Geneva airport have some spare chains??? This is a safety issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MICHAEL - 10 February 2019
" very good "
" everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 09 February 2019
" As above "
" Waiting time was terrible. Not enough staff. Filling forms in took for ages when you already have our details. Car not checked and snow chains when we came to use them were broken so impacted on our travels "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by SEAN - 08 February 2019
" very good "
" slow pick up because the systems were down but overall good expereince "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by BRENT - 06 February 2019
" Auto Europe were brilliant as always "
" Had to wait for 45 minutes to pick up car as their system was down. After a delayed flight this was poor. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 06 February 2019
" GREAT "
" APART FROM THE QUEUE AT PICK-UP IT WAS A FAULTLESS AND EXPEDIENT PROCESS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CATALIN - 04 February 2019
" We booked an Opel Zafira car which is 700l luggage volume car but we got offered a 400liters luggage volume car, an Opel Grandland - which is a considerable smaller car. We had to pay extra for a Ford C max "
" We booked an Opel Zafira car which is 700l luggage volume car but we got offered a 400liters luggage volume car, an Opel Grandland - which is a considerable smaller car. We had to pay extra for a Ford C max "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 29 January 2019
" Hassle free experience "
" Very good service. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 19 January 2019
" This is the second time I have used Auto Europe and have found the prices competitive and the communication excellent. I was impressed this time with the inclusion of the excess insurance included "
" On arrival at the Budget desk I was subjected to some vigorous 'upselling' which I declined. I did accept the offer of snow chains at the verbally quoted cost of 22 euros. I was very disappointed when checking my credit card statement today that I had been charged £33.06! I would like this investigated. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 16 January 2019
" Using Auto Europe again worked well although there did not appear to be a discount. The comparison across the providers allows me to choose the best value option. "
" When I collected the car they did not want to look at it when I reported extra scuffs and scratches. They just told me to take pictures. When I returned the car they did not want to look at it, they just wanted the key handed in at the office. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANTHONY - 15 January 2019
" Good service , staff helpful and knowledgeable. "
" All very good apart from the signage from the Airport to the Car Hire area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 09 January 2019
" As always, very happy with Auto Europe "
" Slow moving queue with Budget/Avis. But car very good quality and new once received "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GREG - 08 January 2019
" Auto Europe side of things was fine. "
" Collection of the car at Geneva airport was extremely slow. 4 desks operating and only about 5 people in front of me in the queue, but it still took more than an hour from joining the queue to walking away from the desk with the keys. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTIAN - 08 January 2019
" Our view is that the rep was trying to protect his staff by pinning the accident on the next unsuspecting renter. Outrageous!!!! "
" When we collected the car we inspected it before entering the vehicle. It had been parked crashed against the wall of the car park hitting a steel beam. We went to report this and the budget rep said just take a photo. I insisted they inspect and note the damage on the form. Eventually one guy came out and then blamed us. He said this happens a lot and we must have crashed it. He also said that his staff wouldn't leave the wheels on full lock like they were. However, I argued I had not even sat in the car and they must be able to a. track the last journey time on the computer, have cctv and why would the wheel be on full lock when there was a card parked next to it and the space was tight requiring the driver to back straight out. The more likely explanation was when the car was parked that bay next to it was empty and the driver just swung the car in. Eventually the budget rep backed the car out himself and agreed to note the damage to the bonnet on the form. The budget rep confessed maybe one of his guys did it when moving the cars. A very stressful experience and we were worried about it all holiday. The notes on the form were scribbled and only reflected on our copy not carbon copied to their report. Had we lost the paper we would have been liable for the damage. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MATTHIEU - 04 January 2019
" Easy booking process, good price, never been disappointed. Rent regularly (twice a year for last 5 years) "
" Seemless experience. Bit slow to get the keys but then all went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIEN - 31 December 2018
" very good and easy booking "
" Battery went flat the day before returning the car and main console was asking for an "authentication code". Had to spend hours on the phone with many people @ Budget, including getting a emergency assistance to recharge the battery... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANTHONY - 27 December 2018
" . "
" It is always a slow process at the collection desk and often a que. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VICTORIA - 21 November 2018
" n/a "
" Incredibly slow process to pick up vehicle. Vehicle i ordered was not available. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BASEL, CH - Reviewed by NICHOLAS - 30 September 2018
" Comments are for budget only. "
" Very disappointed that we were charged for being late returning the car. Although we called to inform your staff that we were stuck in heavy traffic nobody answered the phone. We were then informed at drop off that to avoid additional charges we should have called but the single person on the desk was too busy to answer? Also we are a bit confused about your late return charges policy. WE have been charged 50 Swiss Francs plus tax but non of your staff could inform us of where this figure comes from. The small print in the agreement appears to tend towards 15 Euros per hour. As previously mentioned I am disappointed that Budget took this stance and refused to take our comments into account as past experience with the company have generally been satisfactory. This will be considered the next time we look to hire a vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 12 September 2018
" Was surprised to check online pricing the week before my booking and finding it had gone down. Was also a bit disappointed to see an additional (unforeseen) charge debited from my credit card which I wasn't aware of until the return of the car (despite no damage, no fuel needed and no overstay). "
" Counter staff were helpful, although I was charged for something unknown upon returning the car, despite nothing being amiss. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 06 September 2018
" first class from booking to drop off, but I do like the car to be inpected when I give the keys in, so there is no problems later down the line. "
" As always in Geneve the cars are newish and clean, and in very good order, but this time i got the car that i booked for the first time. All the staff were first class, but at drop off the car was not inspected, i did ask them but just said everthing ok and I said yes, and they just said ok finished and took the key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 30 August 2018
" See comment in 3. Your side is fine but depends on who you sub contract the car hire out to. Budget was disappointing despite getting a slight car upgrade - if it had been clean inside then I would mark you a 10 this time round again. "
" Externally clean car - internal looked like no one had bothered cleaning. I have a picture of the rear seats that were muddy and the front centre console had some unpleasant sticky muck near to seatbelts. It felt unclean. If Autoeurope link me to Budget as a partner supplier again then I will cancel my booking through you. I regularly use you and normally excellent. I was also charged for late arrival due to EasyJet being late - unsure if that's something you help with or I just have to cover the extra. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 22 August 2018
" As above "
" Our flight to Geneva was delayed. I spent the 2.5 hours trying to speak to someone at Budget to find out whether they would be waiting for our arrival or we would be left at 11:30 at night high and dry. Never got Budget as they put phone down. Finnally got Auto Europe as the flight was taking off, who we asked to continue to ring Budget. They refused to say it wasn't their problem!!! As it was I left my family and ran through the airport to arrive at the Budget desk at 11:40pm to find them still there after their close time of 11:30pm. All was good there after with both the car and handovers. But it would have saved ALOT of family worry if someone from Budget or Auto Europe could be bothered to deal with an issue by answering the phone and in the case of Auto Europe, give a dam. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 12 August 2018
" Easy to book and pay for. "
" Easy pick up and drop off. Car was excellent, exactly what we ordered (which is unusual) and fitted all our requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 08 August 2018
" Please read my complaint to Auto Europe "
" Please read my complaint to Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GRANT - 11 July 2018
" Great "
" I can't remember who checked us in but she was excellent. Gold Star. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 05 July 2018
" no complaints "
" hassle free rental; quick and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 22 June 2018
" Problematic issue on arrival due to shuttle bus inoperative. Had to walk from airport with luggage in heavy rain conditions to vehicle section "
" Well organised operation. Polite helpful staff. Immaculate vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10