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CAGLIARI CAR HIRE REVIEWS
Car hire reviews in Cagliari
Visit beautiful Cagliari on the Italian Island of Sardinia and enjoy a city steeped in history, culture and culinary delights. Whilst the city offers up plenty of traditional Italian restaurants, quaint coffee houses and lots of vibrant bars to entertain yourself in - it also provides stunning local beaches, historical sites, monuments and majestic churches. With most visitors arriving to the region through Cagliari International Airport or at Cagliari Train Station, it is no wonder that many opt for the convenience of a car hire at these locations.
Auto Europe has more than 60 years of international car hire industry experience. We have partnered with numerous local, national and international car hire suppliers to provide you with exceptional quotations and deals. From car hire, luxury car hire and a motorhome hire, we also offer a popular transfer service. If you haven't used us before, read our car hire reviews in Cagliari to see what our previous customers have thought. Contact us if you have any questions or would like to place a reservation.
AUTO EUROPE CAGLIARI, ITALY Car Rental Reviews
Average Rating for Auto Europe Cagliari:
CAGLIARI, IT - Reviewed by KEVIN - 18 September 2025
" Overall not that great from this Company. "
" No one at desk for pick up, had to go looking. Car, though value for money, was not the cleanest and windows were dirty. Again at drop off no one available and had to look for staff. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by FABIO - 11 September 2025
" I wouldn't use filirent again. I prefer Autoeurope and other companies whose cars are parked on the ground floor of the airport. "
" The car park on the third floor is not clearly marked. It took me ages to find the car as well as the exit both leaving the airport and coming back to redeliver the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CRAIG - 07 September 2025
" Remains to be seen, subject to insurance claim should I have to make one... "
" Worst car hire experience of my life. 40 minute queue at the Target desk on arrival despite only being 5 people ahead of me, all of whom seemed to get quite animated with the counter staff prior to their departure.... the reason became apparent when it was my turn. After being presented with paperwork for a Fiat 500 and explaining I had booked a Golf, we debated how unsimilar they were for a very brief moment. Not so much a debate as a shrug from the staff member. We then got to the only reason for the delay, insurance hard sell. Explaining I had already bought separate insurance from AutoEurope when I booked my car and showing them the paperwork, meant nothing. I was told I was not the professional, they were, and I should listen to them not some broker. I was threatened with exponential costs for damage including a daily charge for the vehicle being off the road if I damage it. Even turning over my contract and writing lists of sums that appeared more like telephone numbers, I assume to frighten me into submission. After clarifying that the insurance was optional and declining the kind offer of an extra £50 per day, I was forced to sign a form confirming the condition of a car I had yet to see and waived off toward the car park. I asked where exactly to go, the response was "you didn't want to listen to my advice so you can find it yourself". What a welcome to Sardinia! It's not over, I located the key collection desk outside after a brief search, on my own. When I entered the lady was on the phone and I heard her repeating my name. She finished her call and smiled to me, I introduced myself, no idea why my name had come up in her phone conversation because she still had to look my details up only to discover that due to an unexpected delay, my car wasn't ready and I would have to wait 30 minutes, perhaps I should have taken the insurance! She promised she would phone me when it was ready. To be fair she did, exactly 30 minutes later. The car was covered in scratches. Literally not a panel untouched. I was told to take pictures of them all for my records. I did, however clearly not thoroughly enough. Fast forward a week to drop off... We arrived at 7:55am. The lady that was there told me they didn't open until 8am and proceeded to ignore us until 8:05am. When she did speak to us, she told me off for being 30 minutes early. (A month before when making the booking I had allowed for traffic etc on the return and given myself half an hour leeway. I thought being early would be preferable to being late. She disagreed!) I apologised and explained I had misjudged the traffic, choosing not to mention the fact they had delayed me far longer without apology on my arrival a week prior. She checked the car. Immediately and suspiciously finding and photographing the one scratch (not really a scratch, it looked like a door had be opened into my car) that I didn't have a picture of from the week before, funnily enough the same colour as the car her colleague had just parked next to mine, and was still polishing. Then she located several more "fresh" scratches that I fortunately did have photo evidence that they preexisted, and which she then forgave me for. I'm yet to receive the bill for my scratch. I expect it will be more than the insurance would have been, and then I will have to claim on the "Full cover" insurance you sold me prior to arrival so will reserve judgment on that. And there ends my experience. I hope you agree that this warrants the score I've given and am happy to discus it further if you wish to contact me. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by THOMAS - 02 September 2025
" Overall fine in the end. "
" The drop was the excellent with the representative being helpful & knowledgeable. I'm afraid the collection of rives at Cagliari airport left rather a lot to be desired. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRIS - 19 August 2025
" Haven't had the ££ amount put on my card credited back yet. Drop off location was not made clear, this is something that could have been easily communicated but I think the girl at the desk was still reeling from me not taking the extra insurance. Interior of the car was dirty and dusty on collection. "
" Receive the hard sell to take the extra insurance again at collection. Never understand why they do it as it only puts you off using them again or reccomending them. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 2
CAGLIARI, IT - Reviewed by DAVIDE - 19 August 2025
" It was ok. They provided the best offer. And it came with a free additional driver For whichever reason the voucher could not be amended online. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GIORGIO - 15 August 2025
" This time I was very disappointed by Auto Europe. I couldn't reach my destination as my flight got cancelled. While what I spent for the flight was given back to me super fast, Auto Europe told me I can only get a refund if I cancel my flight 48 hours in advance. So Auto Europe kept my money. The car rental told me if I had booked directly through them they would have refunded me. In that case I was told that I need to contact Auto Europe. Which I did. I even forwarded them with the email I received that was saying my flight had been cancelled. I got a reply saying what I said at the beginning with added, the part of the contract that says that I only get refund if the rental is cancelled within those 48 hours. Useless and very disappointing. I couldn't enjoy my hols as I couldn't reach my destination and i lost a good amount of money. Enjoy my money Auto Europe, but you can be sure you've lost a customer. "
" Only had contact with them through phone as my flight got cancelled last minute. They seemed to be very nice people but can't honestly say anything more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 07 August 2025
" very professional and friendly "
" very professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARCO - 01 August 2025
" I felt it was painless "
" It was smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by SEAN - 31 July 2025
" Always seem to find a deal. "
" No probs. A little slow. It was full to full, but thet handed over 3/4. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by HEMANT - 15 July 2025
" More staff are required at rental plus for pick up and drop off. A proper vehicle handover at pick up and drop off is mandatory "
" Pick up was ok. Vehicle handover was lacking as we were handed the keys and told the location . We were then asked to collect our vehicle and drive away. Only one person at the counter Drop off was a very bad experience as the desk staff was rude and there was a long queue of customers waiting to collect. We were getting late for the flight hence dropped the key off with the counter person and left. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by RICHARD - 14 July 2025
" Not the best experience "
" When we got to the desk they put the hard sell on us to buy insurance through them for 30 euros a day as they said that any insurance we had through you wouldn't cover any damage. We didn't take it but they made it clear that they weren't happy about it. This was very disappointing and tainted the holiday as soon as we arrived. If this is the case then it should be made very clear on booking. Also there were small areas of damage on the car that weren't recorded when we picked the car up. Luckily we took photos and videos of everything as on drop off the damage was questioned and if we hadn't been so careful I know they would have charged us for it. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by FERGAL - 11 July 2025
" Felt like I was scammed. "
" 1. No pickup/ return contract sent via email as promised 2. Car had extensive scrapes on bonnet which were not described at pickup 3. No conversation or report describing current condition of vehicle on pickup 4. Smaller class of vehicle provided versus booked class 5. Accusation of damage (tiny scratch to driver door) upon return. Disputed but charged anyway "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by MARCO - 10 July 2025
" I was pleased that despite on the internet I had seen some negative comments about Rental Plus my experience turned out to be completely different. "
" To be honest everything was smooth, clear and easy, without any loss of time, and I appreciate that "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VITTORIO - 07 July 2025
" Happy with the staff and the car .So overall very good "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DOMENICO - 23 June 2025
" Clear rental car offers from various providers. Easy rental car booking "
" Very nice and friendly staff. Easy handling and very good car condition. No waiting time at the pick-up and car return counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PIERS - 23 June 2025
" Very easy and convenient to book through Autoeurope "
" Excellent Company to deal with, no hard sell, professional personnel and new vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PAUL - 16 June 2025
" Good value but could have given more details of pick up. "
" 75 minute wait to pick up. Too long. No directions to the pick up were provided. Made worse because we were looking for Auto Europe not Viaggiare. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PHILIP - 13 June 2025
" See previous "
" Very hard to find the desk Firstly knowing it was actually Herz would have helped, secondly some instructions on the location We requested a Panda and got a bigger car, which we did not want. We had to fight quite hard to not get "upgraded" to something even bigger Lots of hidden taxes "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by NICHOLAS - 13 June 2025
" I have rented through you a FewTimes and normally had a good experience but the lack of advice about the IDV spoil my holiday and will make me think twice in the future "
" I was stopped renting as I did not have a idv even though it is not law in Italy according to the HM gov website and refused a refund very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by ULRICH - 27 May 2025
" After this experience I will never use the service again. It is clear that there is no real knowledge here. I phoned with the problem and instead of helping you just said that it is my mistake. Never again. "
" Terrible. They did not allow me to rent the car with my Uk driving license without the international slip. This is against the rules as I found out later. The reason given was my booking through autoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by GEOFFREY - 26 May 2025
" Very pofessional "
" All 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by IAN - 18 May 2025
" Helpful and efficient "
" Helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOHN - 08 May 2025
" Very unprofessional "
" Refused my car rental for no reason very unprofessional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by KRISTINA - 01 May 2025
" All good "
" Got even earlier, then got queer code where to leave the car in to other airport. And there were a box where to leave a key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOHN CHARLES - 24 March 2025
" Very happy to have used Sicily by Car. We always choose this company before others "
" Efficient, no waiting, a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by DHARMESH - 27 February 2025
" Don't use moventur "
" They take money from your credit card rather than block it. The money they say is returned after 40 days!! I will never use them again. Complete scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JOHN - 07 February 2025
" Very efficient and professional, car park directly outside airport building "
" Very efficient and professional, car park directly outside airport building "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRIS - 31 January 2025
" Locauto offered an outstanding service, they took the stress out of what has unfortunately become a common issue with some other car rental companies. That are trying to catch you out and make additional money. Spot on Locauto. "
" Locauto take the stress out of "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by VALENTINA - 09 January 2025
" very quick service "
" nice and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARK - 31 October 2024
" Staff were very helpful & whole experience was probably the best car hire I have had "
" Moventur were fantastic & very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARCO - 21 October 2024
" In the end it was ok "
" I received an old panda which had 23 reported little scratches and damages, it was my first time with B-rent, which made it a bit stressful in the beginning, as it was dark at night and I could not take proper pictures, anyway I felt the staff was trustworthy and the car did not give me any problems, and there were no problems when I gave it back. Despite the initial stress knowing now the staff I would use B-rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by PAUL - 16 October 2024
" Helpfulness of Alamo staff made our holiday. They should be congratulated! "
" Staff at Alamo Cagliari were the best we've ever seen. Every visit to Cagliari I will go to Alamo!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CLIVE - 10 October 2024
" A lack of clarity on credit card procedure was worrying. The vehicle had an additional 6 or 7 areas of light damage, which we spotted and reported, but were not included in their documents on collection. Overall, the experience was satisfactory but not exactly stress free. "
" Unable to access internet at the check in desk (due to issues with my phone). Target Rent reluctant to accept credit card block via chip and pin, as opposed to via my credit card app. They eventually agreed, advising the return of funds may take 60 days. This was concerning and had not been mentioned in any information from Auto Europe. They were very pushy in trying to sell additional insurance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by TOBY - 08 October 2024
" Just did the job well and honestly. "
" Very easy and no nasty surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by THOMAS - 07 October 2024
" The return and check in of the vehicle was very straightforward, where I was treated with courtesy and efficiency. "
" I had to queue for about 45 minutes to pick up the vehicle. The vehicle was different from the Fiat Panda that I expected, but was similar, but slightly smaller(Renault Twingo). So, I had to put the suitcases inside the vehicle as the boot was too small. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by JEAN - 05 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEVEN - 02 October 2024
" A good overall experience "
" Good value just took a while for my holding charge to clear "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by TIM - 01 October 2024
" I am very disappointed that Auto Europe couldn't do anything to help at the point of collecting the car. I don't understand why this occurred as I could prove who I was and name etc on my passport "
" Really upset that I got charged an extra £368 for insurance because my full name wasn't on the Auto Europe voucher! Never had this problem before with any other car rental company via Auto Europe. Auto Europe customer service was useless and unable to help, wouldn't send an amended voucher by email to satisfy SbyC staff! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by JOHN - 23 September 2024
" The search and booking process was ok, but not obviously better than other brokers. "
" Waiting time was quite long at pick up. Rentalplus really need two counter staff at busy times rather than just one. Especially since the one agent has to shut up the office in order to go and check the condition of cars being returned. We were 'upgraded" to a larger car, but would have preferred the smaller one that we had booked as it would have been more suited to the narrow streets and tight parking spots in Cagliari. Finally, the car kept displaying warnings about the ESC needing maintenance and the collision avoidance system not being available. Not confidence inspiring. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by GIOVANNI - 23 September 2024
" An overall very smooth and clear booking process with AutoEurope. Not something that AutoEurope can resolve but the car return signage to Cagliari airport is very unclear! "
" Long wait for car collection but once at desk the remaining process was smooth and quick. Car provided was nearly new but was larger than expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JAMES - 22 September 2024
" Not a great start but the return the gentleman who felt with us was very good. "
" We waited for 90minutes in que and when we got to the car it was all scratched and major chips in doors and gouges on bumper. We were told to take video and show on return. They assured us there was no damage. The car was also filthy inside and out. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by ELIZABETA - 19 September 2024
" You should sort out the insurance discussion with the local dealer- stressing the customers with extra insurance and obligation to pay more money I did not plan was horrible. I provided all the paperwork all the documents but still I was forwarded to pay extra bill. I will expect clarification and at least reimbursement for the extra insurance. I'm going to put my negative review on all the sites for other people Not to be stressed out as I was when picking up the car . This even put a negative shadow over the all experience especially that I could see other brand clients Not dealing with this abuse. "
" I have asked an Italian friend to call exactly the Viaggiare point of service in Sardinia and ask if I should buy insurance online or at the point of pick up Not to pay 2 the same service . They said is only on the site enough, I arrived and they argued 2 h with me to pay extra 195 E insurance otherwise they will Not going to rent the car - was Sunday when we arrived and nobody was available when calling the Autoeurope Custumer care . I'm very very disappointed by the service and for the manipulation and disinformation I was submitted. The car was ok - no events - but the staff behave horrible with us pressuring me to take the extra insurance otherwise no service . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by MICHAEL - 15 September 2024
" No idea. I haven't contacted them about the insurance yet. Still don't understand why the company doesn't do this directly. Total joke. "
" My car was an upgrade. It had a flat tyre which I found out after about thirty miles so I had to pay to pump it up. The oil light came on so I had to pay to fill it up. This also cost me which the company have not paid back. I then had the car keyed by a local and was charged €250 for something that will cost €50 to buff out and €61 as an admin fee to tell me about it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by AUDUN - 03 September 2024
" Efficient and friendly service "
" Great "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by IRENE - 18 August 2024
" Definitely the one to use "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by ROWAN - 11 August 2024
" Z "
" Z "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by JO - 02 August 2024
" Incredibly stressful, expensive and unhelpful to date. "
" There was a typo on the paperwork meaning I wasn't able collect the vehicle. I called auto Europe to amend who said they couldn't amend this. I asked for the vouto be transferred, the said no, I asked for a refund which I am still trying to dispute, but am being redirected all over the place. This meant that I had to hire a second car at the airport. Very disappointing and not helpful "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by JAMES BENJAMIN - 25 July 2024
" I'm putting a neutral answer here as I need to wait to see if Auto Europe will, or will not, facilitate with some form of redress for my experience with Centauro, which was insulting and financially abusive. "
" I rent cars frequently, in a number of countries, and this was the first time I had ever rented a Centauro car. It was the worst experience with a rental car company I have ever had. I was charged €50 for getting the car back of the late (I had just received an email from the airline telling me that my flight had been canceled, so I needed to pull over and work on alternate travel arrangements, which explains why the car was a little bit late). Also, a member of the staff, a certain Verdiana, pointed out a minor scratch, and claimed that it was my fault. That is not at all certain, I drove the car very carefully and did not come into contact with anything. At any rate, she told me that the penalty was €350, and outrageous amount for a small scratch paint (that had no effect whatsoever on the car's body) which could be fixed with a quick splash of paint in a few minutes. I am outraged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by IAN - 24 July 2024
" I would normally be very happy here but for a reason outside my control, I couldn't collect the car. I was simply shunted back to AutoEurope who referred me back to Thrifty when I sought to negotiate a partial refund or deferment first with Thrifty and then with Auroeurope (with whom I am a regular customer and have been very happy in the past. "
" I would normally be very happy here but for a reason outside my control, I couldn't collect the car. I was simply shunted back to AutoEurope who referred me back to Thrifty when I sought to negotiate a partial refund or deferment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by ANDREW - 16 July 2024
" See above "
" The car was fine, but there was damage to one of the doors, which was noted. The drive was very unpredictable and off-putting, due to the impact of a control system which is supposed to keep you in a particular traffic lane, and I had at all times to exercise extreme caution. I reported my concerns on handing back the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by KEVIN - 10 July 2024
" Good. No issues "
" Only problems were slight delays on pick up and drop off. 20 minutes on each end. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by HUGH - 10 July 2024
" The Experience added to the enjoyment of our holiday and I'm grateful for the service and car we received. Thank you. "
" I had a great experience. I hired an e economy automatic and was very pleased that it was upgraded to a larger car. Everything went smoothly. The one omission was that i didn't receive a confirmation email when i picked up the car. This would've included an emergency number had we broken down. I'm not sure why I didn't receive it as the email address was correctly stated on the form. luckily I didn't experience any problems and it was not needed. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EVERARD - 20 June 2024
" Good service from both Hertz and. Autoeurope "
" Quick check in, excellent new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VISHAL - 03 June 2024
" Not sure I would recommend as I did not get the car I paid for. "
" I would never recommend Moventur to anyone. I paid for and reserved an SUV sized car, automatic gearbox, with full tank of fuel and reserved a toddler seat. They gave me a Ford Focus (small hatchback car), manual gearbox, half a tank of fuel and they didn't give me a toddler seat. I had to go to another car rental company to hire a toddler seat myself, no help from the Moventur staff. The last thing you need when you land 10pm in a foreign country. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by JOHN - 21 May 2024
" Very good - as usual "
" Movertur office not in terminal. Poor instructions by Moventur on location of vehicle at pickup. Car and drop off was fine. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by MARCO - 07 May 2024
" It was hassle free "
" Everything was well and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EMMET - 06 April 2024
" Good value. Good quality. Not pushy "
" Very good experience. Nice staff. Upgrade to better car.. car was new but a bit dirty. All good though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by PHIL - 20 March 2024
" Right by arrivals easy to find "
" Excellent people to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by ANTONIO - 18 March 2024
" Very quick and professional "
" Very quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by RITA - 03 March 2024
" Smooth "
" Always reliable, no fuss. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 11 November 2023
" As usual, Locauto was excellent "
" ~As usual, Locauto was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRISTOPHER - 27 October 2023
" Terrible. My booking was under the name Christopher Fleming. When Inwas picking up the car my credit card had my name as Chris Fleming. It was clearly my credit card. The representative saw an opportunity to take advantage. I was charged an extra €260 to take extra cover and I could not get the car without out. I was stuck at the airport with 4 children and had no choice. AutoEurope were just as bad. I phoned them from the airport. They wouldn't change the name on the booking to Chris or offer any other solution. They insisted on a significant cancellation fee so I couldn't cancel and rebook elsewhere. "
" Terrible. My booking was under the name Christopher Fleming. When Inwas picking up the car my credit card had my name as Chris Fleming. It was clearly my credit card. The representative saw an opportunity to take advantage. I was charged an extra €260 to take extra cover and I could not get the car without out. I was stuck at the airport with 4 children and had no choice. AutoEurope were just as bad. I phoned them from the airport. They wouldn't change the name on the booking to Chris or offer any other solution. They insisted on a significant cancellation fee so I couldn't cancel and rebook elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by RICHARD - 15 October 2023
" Generally OK "
" Car not as ordered. It was an auto diesel when I ordered a manual petrol. Car was not cleaned "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
CAGLIARI, IT - Reviewed by RICHARD - 14 October 2023
" Easy or book online with yourselves but bit disappointed we had to pay more but explained your insurance did not cover tyres and vandalism etc., "
" Although pre booked still long que but there was at each counter for rental cars, once being attended to little slow but I think that could have been because of so many people trying to use Wi fi, and although we had paid for insurance to yourselves still had to pay another 79 euros for tyyres and vandalism etc., but overall ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by JOHN - 10 October 2023
" Overall good shame about return "
" Pickup good but return dropoff poor. No staff at return cabin, no parking space, only one person on main counter 9am Sat long wait for attention "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by DAVID - 03 October 2023
" Very easy to use and get a good deal with a reputable provider. "
" All very smooth and easy on pickup with a very helpful team member. Drop off was less straightforward due to lack of parking spaces. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by OLIVIA - 26 September 2023
" Very unhappy in the end wkth Viaggiare "
" After being told there was no need to take video or pictures of the car on pick up as we were 'covered' - when we returned the car they claimed scratches on the door were caused by us, which I know weren't!! They wouldn't reconfirm with the girl who told us not to bother with video! And didn't believe us which made us incredibly upset.! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by JOHN CHARLES - 23 September 2023
" We were surprised that once booked Auto Europe has so little control over the leasing company. Booking very easy "
" We waited three hours before receiving a car. There were customers without vouchers who were allowed to monopolised the que. We were so fed up that we took the car offered, we were told that the air conditioning worked when the engine was running, not true. The whole set up was shocking. We will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by JEAN-BRICE - 19 September 2023
" Don't associate yourself with companies like Italycarrent which are obviously not professional and doesn't represent your company very well "
" Booked the car for 10.30 am. Got my keys at 12.15 . Nearly two hours wait in a queue to get the paperwork work completed and get the keys. Only two staff members behind the counter. Not acceptable when they know the amount of customers waiting First car given didn't have full tank of petrol, one bar missing, and when starting the car, message on the screen stating, issue with engine, car repair needed. Had two waiting for another car. Eventually got the car by 1 pm. 3 hours waisted to retrieve the car. Definitely not a nice experience "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CAGLIARI, IT - Reviewed by FRASER - 17 September 2023
" Good prices, good communication. "
" Professional staff. All pre-existing damage carefully noted. Pickup can be busy depending on time of day. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by AREK - 15 September 2023
" I did call auto Europe as we waited in the queue to ask to transfer to another rental company as they were all empty but the staff was rude and unhelpful "
" Shocking experience - We had to wait 4 hours to get our car, half a day of our holiday as the queue was so long and the 2 staff could not cope. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by LYNSEY - 13 September 2023
" Although one individual was the biggest issue. We also waited 3 hours past our booked time for car to be ready, no apologies, no updates. Really embarrassed for you that you have staff that do t understand the basics of customer service. "
" Awful customer service, worst I have ever experienced from any company across all industries. The staff at the desk, particularly Danelo were abhorrent, rude and disrespectful. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by MICHAEL - 28 August 2023
" Hassle free. Good clear Comms. "
" Staff in UK and Sardinia were very good. Professional and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROBERTO - 25 August 2023
" A part from the inconvenience of collecting the car from the upper level, which didn't have any sort of illumination but total darkness, overall very satisfied. "
" Collection straightforward and quick, drop off the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by IGNAZIO - 21 August 2023
" Thank you "
" Thank you "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by NATASCIA - 20 August 2023
" I have used Autoeurope for 10 years, but have had many issues this year which is a real shame. Firstly was my car hire in Milano (where I was booked an electric car and then at the wrong airport!) secondly was in cagliari where 'nollegiare' was unable to take any of my cards - really bad year for Autoeurope! "
" Was not able to rent the car, very stressful experience as they did not accept any of my 2 credit cards and 1 debit cards (as they required my first name to be printed on the card) I have never had an experience like this with any other rental companies with Autoeurope for 10 years. I had to cancel the booking on the phone and rent a whole new car at the airport in peak time - terrible! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by SHIVAM - 14 August 2023
" Would recommend "
" Great - free upgrade to an SUV "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PAUL - 14 August 2023
" See above "
" Somewhat chaotic "Booking In" system. Took a long time to be given the correct "Exit Ticket" for the Car Park. We specifically requested a "SMALL" Car as we were staying in Cagliari City where the Streets are Narrow & Parking is difficult. No Small Cars were available & we were given a Large SUV, hardly ideal. On returning the Car, no Staff were available & no Parking Spaces available, took 2 visits to the Main Office to resolve, not good when you have a Plane to catch, albeit we allowed in excess of 3 hours for any delay. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by PETER - 13 August 2023
" Easy and straightforward unlike previous rentals I've experienced "
" Very easy professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by IAIN - 11 August 2023
" Quick, simple and value for money. Thank you. "
" Very efficient and helpful people at the desk. Collecting the car was quick and easy, returned it was as easy. Definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by SIMON - 10 August 2023
" The times of the booking seemed to get mixed up. I was told I was eight hours late to collect the car. My flight was delayed a couple of hours so I collected it at 12.00 instead of 9.00am. Noleggiare said that my size of car was not available any more so I had to pay an extra £150.00 . NOT HAPPY. Despite I gave the flight details so they knew it was late. Apparently in the small print after 2 hours they give your car away ( despite I had paid to rent it from 9.00) Also I received an email saying to return the car on 8th August a day later than on my original booking. Something when wrong somewhere! "
" The times of the booking seemed to get mixed up. I was told I was eight hours late to collect the car. My flight was delayed a couple of hours so I collected it at 12.00 instead of 9.00am. Noleggiare said that my size of car was not available any more so I had to pay an extra £150.00 . NOT HAPPY. Despite I gave the flight details so they knew it was late. Apparently in the small print after 2 hours they give your car away ( despite I had paid to rent it from 9.00) Also I received an email saying to return the car on 8th August a day later than on my original booking. Something when wrong somewhere! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FIORANGELO - 09 August 2023
" Arrived 30 mins late and they had cancelled the booking. Very rude. Will never use again "
" Rude staff. Very unhelpful. Do not use. Total waste of time and money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by MICHAEL - 07 August 2023
" After a delayed flight, we arrived at the Viaggiare counter to find that because Auto Europe had not provided our flight details to them (flight details were clearly provided to Auto Europe and visible on the booking voucher), our booking had been cancelled as we arrived at the desk more than an hour late. We therefore had to make a new booking, which for the exact same car and conditions, ended up being £50 more expensive than our original booking. I phoned Auto Europe to request a refund, and was told that I could claim a full refund, but only because I had paid for cancellation cover, despite this clearly being Auto Europe's error and not mine. I will say that the customer support operative was clear and helpful. I provided all of the necessary information in writing to Auto Europe within 30 minutes of the initial phone call. It is now 10 days later and I have heard nothing further regarding any refund, not even a confirmation that all the necessary documentation has been received. Even with the full refund for my original booking, I will still be £50 out of pocket for Auto Europe's administration error. Please be very clear that I will not be using Auto Europe again, nor can I in any good conscience recommend anyone else use them. I still await news of my refund. A very disappointing experience. "
" No one at the Viaggiare counter on arrival, waiting for almost 25 minutes for someone to return, and the contact number to let them know you were waiting did not work. Our booking had been cancelled because of a late arrival, but Viaggiare staff were quick and helpful in arranging another booking. All hire documentation to sign was in Italian, which we did not speak, and not provided to us until after the rental payment was taken. Car was excellent throughout the stay, and drop off was entirely hassle free and a very positive experience. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by PATRICK - 04 August 2023
" Excellent Service "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MICHELLE - 03 August 2023
" Good service "
" Good service Cat was not super clean when we picked it up but it is dusty and shady in Sardinia so understandable "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by SEAN DENIS - 26 July 2023
" Auto Europe was perfect. "
" Horrible experience with this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by THOMAS - 26 July 2023
" alwful "
" We arrived 5 mins before 11pm due to a late flight however were still charged the late collection charge of 50 euros even though the man on the till said he wouldn't charge us. We were then forced to buy 250 euro premium insurance because they wouldn't accept amex (no mention of this before). We were also charged a 250 euro deposit on my debit card and in the day days of giving back the car I haven't received this back. The car rental staff (man) was rude and not helpful. NEVER AGAIN. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by VINCENT - 23 July 2023
" We paid £645 for 2 weeks and the car didnt have a sat nav. We were told that would cost us extra. I dont expect that when we paid a lot of money to you guys already "
" We paid £645 for 2 weeks and the car didnt have a sat nav. We were told that would cost us extra. I dont expect that when we paid a lot of money to you guys already "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by DECLAN - 21 July 2023
" All staff were very professional "
" Hassle free rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by BENJAMIN - 20 July 2023
" Booking with Auto Europe was fine but overall experience was poor with the rental company. "
" Waited over an hour in hot collection office to be seen. Only one person doing the paperwork for people whilst another just sat there doing nothing. Upon drop off the guy checked the car and went straight underneath the car to find some "new damage" - impossible for us to have caused it as we didn't park up to any kerbs. After this he didn't check the rest of the car. He said we should have taken photos of it prior to taking the car - obviously our fault for not jacking the car up to take photos of the underneath in the pitch dark of course. I disputed the damage was caused by us but he didn't care. On the checkout form in Italian (which he filled out) he asked me if I agreed to the damages, I said no and signed. Said if I paid now the charge would be €150 which I refused. After receiving the emailed form, it said I have agreed to the damage and now the charges were €255. I emailed them twice to raise my concerns regarding the situation and have been ignored. Overall very upsetting in that I feel the checkout form was completed fraudulently along with this "new" damage which has no doubt been charged to multiple customers or caused by a previous customer who bought their insurance. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by JULIE - 15 July 2023
" I have always had good experience with auto europe and I am hoping they wiill support me in dealing with this un professional behaviour "
" The experience at drop off was the. worst I have ever experienced after decades of car rental - they refused to check the car while I was there and then fraudulentally billed me for non-existant repairs - I have piictures to demonstrate "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by DANIEL - 14 July 2023
" No comments "
" They will push you to get their insurance other than that they are fine. Cars are in a good condition "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by AARON - 20 June 2023
" Great "
" No problems really, car was marked in a few places on the inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by DANI - 19 June 2023
" see above "
" Been scammed by the staff as there was an almost invisible dent in the car that was missed by me when collecting at the dark (due to a super slow handling by the staff) which was suppose to cost 300 euros but ended up costing 430! will never use this company again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by GEOFFREY - 18 June 2023
" Excellent, professional and friendly "
" Excellent, professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by WILLIAM - 16 June 2023
" No complaints at all, "
" It all went very smoothly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRISTOPHER - 15 June 2023
" You cancelled my car without telling me. It was you the broker that cancelled the hire and not Noleggiare. We will not be using Auto Europe again. We have had no prior warning that you cancelled our either by phone or email. Your service has been terrible. "
" Very diligent and attentive, considering the situation Auto Europe put us in. No notification from Auto Europe that our car was cancelled. Auto Europe's service is terrible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by IAN - 06 June 2023
" All good "
" Perfectly efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MIN MING - 19 May 2023
" Horrible and many hidden costs. The staff did not allow me to change my credit card payment at all even when i was told at the start i was able to. This made me incur even more charges! "
" Many hidden costs!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by MARCO - 13 April 2023
" I will definitely use Sicily by car again "
" It was really smooth, all digital, service was kind , professional and quick, it has really been a very positive experience, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 30 November 2022
" Very professional, as usual "
" Very professional, as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOHN - 29 October 2022
" The administration is excellent, hire options very clear. "
" I am not happy dropping keys in a box with nobody there to sign off the car as OK. Has my deposit been returned in full? The tank was not full on pickup, although the policy was pickup full return full. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by IAN - 24 October 2022
" See above "
" The staff are always good. The problem is the frequent long queues at pickup. I quite regularly hire from you. Can't you find a faster pickup for regular users? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JEAN - 07 October 2022
" Not very pleased this time "
" Car was dirty couldn't see very well "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by MARIE - 28 September 2022
" Competitive prices and great experience! "
" Very friendly staff. The car was in very good condition and perfect for our needs. The only downside of the model we had (Citroen C4) was that you could only load up Apple Car Play by using a lightning to USB-C cable... which few people have. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JONATHAN - 15 September 2022
" A nice car , quick and efficient collection - no problems "
" Everything went smoothly - no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 14 August 2022
" excellent friendly and efficient service "
" excellent friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by NEIL - 03 July 2022
" Poor around as stated above "
" Slow service Abrupt Not shown we're car was in car park No baby seat as ordered Not shown around the car Not shown how to use the hybrid car Not received my deposit back as yet "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 15 May 2022
" all went well "
" very professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANTONIO - 05 October 2021
" Fine -- still always have the best deals "
" The car wasn't great and probably was just about road worthy -- like it would reverse when in drive (being an automatic). I couldn't extend the booking as it was impossible to get in touch with Maggiore by phone or email. The drop-off was chaotic too as there was nobody there. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by ZEGER - 02 October 2021
" Expensive car rental "
" No staff present at drop off. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by ASHLEY - 13 September 2021
" Staff was friendly but you need to have more staff there as the queue is ridiculous. The last thing you wanna do when you land is join a 45 min queue to get your car! :/ "
" Very long queue at Cagliari airport for pick up Received the car late At drop-off, this wasn't taken into account and we had to pay for the entire day even though we were just 1 hr late There should be a smaller fee to pay for minor delays "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by GARY - 17 August 2021
" Great experience all round. "
" Great company, and pick-up / drop-off was a lot more efficient than usual airport car hire companies. My son left his airpods in the hire car. Centauro found these, and then dropped them to us at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by RICHARD - 28 September 2020
" Your booking system is simple and reassuring. The local rental firms you use seem to those with a positive reputation, which I like - Thank you! "
" Very efficient and easy to collect the car. I tried using Wise Cars as a broker who set me up with B-Rent, but their lack of customer care and interest was appalling and resulted in me cancelling the arrangement and coming back to yourselves - Auto-Europe, with a reputable partner in the form of Europcar. The staff at destination were courteous and car was clean and new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FEDERICO - 29 August 2020
" Hire desk is in the main building as soon as you come out so no walking required. No waiting time, car parked very close. Car in perfect conditions, clean, with screenwash for once.. Even got a better car than the one ordered. Thanks "
" Best experience in 10 years using Auto Europe in Sardinia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREW - 12 August 2020
" See previous "
" We had to change our flights due to covid cancellations. On ringing auto Europe to advise them of this I was told that there would be another £1300 approx to pay? because the pickup was over 2hrs later that day. I was transferred to Dollar to discuss this but after several attempts to contact them with no answer autoeurope gave me a direct number. This number was not answered at all! On calling auto Europe back I was informed that during the summer months dollar was only open until midday. I tried contacting them over the next couple of days with no success. We therefore rearranged our flights to fly out a day earlier at extra cost just so that we could pick our car hire up on time as prearranged and not lose our booking. I then received a call from dollar 1 week prior to our holiday checking if we still needed the car because they were having difficulties and if we were not sure what time we were picking the car up it would be cancelled. I categorically insisted we would be picking the car up. On arrival at the car hire approx 1 hour prior to our allocated time of collection at the airport the office was closed. We also were not advised that dollar, Hertz and Firefly share the same office and had spent over 45 mins looking for the dollar office which in fact was Hertz office. We were eventually sorted out with our car at 5pm where someone came to open the office for us. The car was scratched but in a reasonable condition and the lady was very helpful. All in all I will stay clear of auto Europe and Dollar as no one seemed to have a clue what was going on and also the lack of information passed to us was shoddy. Also contact with companies unreliable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by STEPHEN - 16 July 2020
" AutoEurope tried hard by phone to resolve the issue but their was limited availability at such shirt notice. Sixt should have notified AutoEurope that they held no manuel vehicles in that class on the whole of Sardinia and removed te option for the selection panel. "
" Despite having requested a manuel gearbox, they only had automatic in their fleet. Took 2hrs with young children to resolve the situation which, in the end, remained unresolved and had to accept automatic with hyper sensitive breaks. First few days of hire felt very insecure, especially with young family in car, hence request for manuel. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by ANNE - 01 January 2020
" Great service "
" A really speedy service on collection with a fantastic customer service agent. A great car in excellent condition and an easy drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOHN CHARLES - 27 November 2019
" Already done above in 3 "
" The staff we very helpful attentive and speedy. However in general it does take many minutes to process each customer with a very long winded and extreme amount of paperwork. So if there is a queue it can take up to one hour. This applies to all car hire companies in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FABIO - 08 November 2019
" Had to canel the booking due to illness. "
" I had to cancel this booking due to illness. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEPHEN - 28 October 2019
" Usually more cost effective than direct booking and gives options "
" Quick, efficient. Drop off took about 10 mins "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by ENRICO - 24 October 2019
" I will use this website again. Best price and no fuss! "
" They were busy at the collection, stage and could have had an extra staff member to serve customers. However, the officer who served me was very polite and efficient. The drop-off stage was also very easy and uncomplicated. Just what I needed. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROBERTO - 23 October 2019
" Locauto team very efficient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PETER - 17 October 2019
" none "
" none "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by FEDERICO - 09 October 2019
" autoeurope is always the best option "
" I arrived 40 minutes early an my chosen car wasn't ready according to them. The offered a bigger car at an additional cost. The car wasn't clean at all and without screen wash. There was also an alert of low tyre pressure and I was told to sort it myself at the services. not happy. Returned during opening hours, had to go at the desk to call someone for the check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by MAURIZIO - 03 October 2019
" very long queue at the counter desk. the rest was great "
" great staff at the drop -off "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by LEON - 30 September 2019
" Competitive pricing and well-designed web site. "
" Quick turn-around at the airport. Friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JEAN - 29 September 2019
" Great "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PETER - 21 September 2019
" They did not accept my extra insurance and took £800 as a deposit "
" Staff didn't advise how to find the car, or where do you need to return it, "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by ILEANA - 21 September 2019
" I am shocked to see that autoeurope is still using it. Maybe reading the reviews would help you make better choices and work with more decent rental companies. "
" This is a company to avoid at all costs! If you don't buy their own insurance (double the rental price basically), then be ready to be fooled by incompetent and unprofessional staff who look for scratches underneath the car. They don't check it with you when you rent, but they become very thorough when you drop it off. They don't answer to emails either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by CHRIS - 20 September 2019
" we will see when issue is resolved "
" currently working through an issue - reference 06999509 hope it is dealt with in a positive way thanks c hayes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DIANE - 20 September 2019
" See my reply at Point 3. "
" On Pick Up, it was lovely to find out that we had been upgraded. However at Drop off, the Avis member of staff who checked the car, told us we had scratched the wheel rim on driver side, front. As we had done very low mileage, with the car parked each night in a private driveway, and driving 20 mins to the private beach parking every day, there was no way we had come next or near a high pavement to enable the wheel rim to be damaged. I also would have known immediately had I hit the kerb. I refused to accept responsibility as I knew I had done NO damage. The Avis guy told me he was going to write up a report. At this time, I told him I would not sign such a report. He went into the office then returned to tell me that he had phoned a colleague who had told him that the wheel rim had been previously damaged but had not been identified by them on collection. The front spoiler, which sits low, had been badly scratched on both the left and right. I suspect the wheel rim damage was possibly caused at the same time. This seemed to me to be attempt to have me pay for something I didn't do. This was very disappointing. I would have rated Avis 10 had this incident not spoiled my expereince. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JOHN - 19 September 2019
" Slow check in but staff very "
" Got a jeep again but it was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MICHAEL - 16 September 2019
" Nothing to add to the above "
" I had to wait for the car to be ready as a previous customer had returned it slightly late and it need to be washed and cleaned. Your staff handled this situation well. However they really went above and beyond when I returned the car. Approximately an hour after I had dropped the car off, I realised I had left my wallet in the car. I went back to the parking area and your staff dealt with the situation very professionally - tracking down the car and my wallet, and returning it to me in time for me to catch my flight on time. Thank you to all of them! Mike "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by SHAHLE - 16 September 2019
" I could not rent with a debit card "
" I could not rent with a debit card "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by MICHAEL - 16 September 2019
" As above "
" Customer service recently has been excellent with sixt to the extent they are my preferred provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRISTOPHER - 11 September 2019
" Ok "
" Insurance costs and sat nav costs not clear at booking stage "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by ENRICO - 11 September 2019
" Very positive "
" Very efficient and kind staff. It took me 5mins to collect and return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CORNELIA - 11 September 2019
" Car condition on paper was perfect but in reality it was dirty and has many scratches and damages. I had to return to correct the paper form but no one from maggiore came and check the car. Also, when taking the car they wanted to convince me I am not covered by the autoeurpoe full insurance cover and tried to sell their own insurance which was more expensive e. When dropping off they check underneath the car immediately like they already knew where to look for and found another scratches which I have not spotted in the beginning as I am not car rental specialist. I had to argue with the staff explaining that this was from the beginning there until they dropped their claim. I will never rent from maggiore. "
" Car condition on paper was perfect but in reality it was dirty and has many scratches and damages. I had to return to correct the paper form but no one from maggiore came and check the car. Also, when taking the car they wanted to convince me I am not covered by the autoeurpoe full insurance cover and tried to sell their own insurance which was more expensive e. When dropping off they check underneath the car immediately like they already knew where to look for and found another scratches which I have not spotted in the beginning as I am not car rental specialist. I had to argue with the staff explaining that this was from the beginning there until they dropped their claim. I will never rent from maggiore. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by ROBERTO - 10 September 2019
" I don't think many people enjoy the hire car pick up drop off experience and we have had some poor ones over time...This was one of if not the best for some time ! "
" Great value and service...could do with better signposting to the pick up desk. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DARREN - 10 September 2019
" Very professional and great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CARLOS - 10 September 2019
" Overall was a ok experience "
" They want to charge me extra insurance when I paid for full insurance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by JOLANTA - 08 September 2019
" Auto Europe are very helpful but do not use companies like this. Just try looking at all the reviews which say the same "
" Terrible. 2 hour queue at airport to collect car. Offered 1 hour queue if we paid an extra 45 euros. Will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by PETER - 06 September 2019
" Good value car hire, fairly recent car in good condition "
" Pick up dealt with quickly, staff were helpful. Pick up point quite a walk away from the main desk, not so easy with kids and luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by TIMO - 05 September 2019
" never any issues "
" My credit card hasn't been accepted from the car rental as i could not supply a PIN code. I have never used a PIN code for this card for my previous car rentals and shopping's. Maggiore was the first company who did not accept my CC. I could not use the CC of my wife neither and in the end i was using a debit card which they have me charged more for security reason. So far I haven't received the refund they agreed. I am in touch with their customer service. On top of it I was travelling with children and we had to wait so long for them to get this sorted on the counter which is not really acceptable. All in all it was the first time i had an issue with a car rental booked through AutoEurope . Maybe you can assist to get me my missing funds back? "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREW - 03 September 2019
" I called to complain about the service and was told that auto Europe is an agent and nothing that they could do. "
" Horrific experience, 1.5 hour line to get my car while my 7, 4 and 2 year old sat outside in the heat. The car advertised was a Mercedes, the car given was a citroen. Total misrepresentation as clear they don't own any Mercedes. Service desk was so slow and inefficient, all done manually by hand. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by DAVID - 31 August 2019
" All the problems were of the local supplier (Maggiore) not Auto Europe "
" Insisted on taking additional insurance -we had already taken this out with yourselves but they insisted that this had nothing to do with them Pick up took 40 mins "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LOUISE - 31 August 2019
" the booking was fine but the actual experience with Sicily by Car was shocking and need to explain why I have been charged extra "
" when we arrived at the desk we then waited for an hour and a half in a queue, no air conditioning and temp of over 30c with a child. We were told if we paid an extra 50 euros we could join a shorter queue, isnt this extortion?!!!! Disgraceful. The actual car itself was great and when we returned it we were told it was all fine however I have been charged €44.15 on my credit card from(INTERNATIONAL CAGLIARI AUTONOLEGGIO) . The car was full of petrol and I had filled it up at the petrol station just outside Calgiari. Can you explain what I have been charged for please? Not a great experience overall "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by DMITRY - 27 August 2019
" same as above. Not happy with the size of the hidden fees, related to SMART insurance "
" Everything was fine except for hidden fees of ~EUR320. I paid with a Debit Card, and saw that I would have to buy a SMART insurance, but I did not know in advance that this SMART insurance would cost additional 50% of the GBP600 already paid. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by PETER - 01 August 2019
" Please review this operator as AE are usually very good. "
" The hard selling of their insurance was outrageous. They said that the cover with auto Europe was worthless. I said that is not true. CDW means I am covered and I have my own excess insurance. The staff were frightening all customers to take out their insurance. I unfortunately did even though I am covered!!!! They operated like cowboys and will never use Internet and Goldcar again. They should not be on your list at Cagliari! Shameful behaviour that gives all car rental companies a bad name. You thought if this is their behaviour on pick up what are they like at drop off!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JONATHAN - 31 July 2019
" Fine "
" Was unable to use credit card on the day and therefore required to pay £135 to upgrade to their premium insurance so as can use a debit card. Appreciate being unable to use credit card is my issue however other firms charge significantly less for using a debit card. I won't use them again as effectively paid double in the end. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREW - 27 July 2019
" Decent booking portal & clear pricing/comparatives. "
" When back booking a F2F contract it is always useful if hire co provides details of nearest filling station to return point, that was not done. Good quality vehicle at decent price. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LEONARD - 25 July 2019
" I feel it would be appropriate to warn other customers of Hertz in Cagliari with regard to their policy regarding late flight arrival compared to that of other car rental companies I have already submitted a complained to autoeurope "
" RE -- Auto Europe Voucher UK 4887784-1 Hertz Reservation J07415970B7 I booked Hertz car hire through autoeurope at Cagliari Airport for pick up on 14th July . Flight information was provided as requested and clearly shown on voucher. Unfortunately the flight was delayed and didn't arrive until 12:30am. I fully appreciate that office hours at Hertz were clearly stated as up to midnight. However I was very surprised (and disappointed) to find the hertz office closed. It was noticeable that many of the other car hire companies (less "reputable" and often much cheaper) had stayed open after office hours due to the late arrival of the flight. The result was that myself and four passengers were stranded at 1am in the morning at Cagliari Airport miles from our destination. I feel it would be appropriate to warn other customers of Hertz in Cagliari with regard to their policy regarding late flight arrival compared to that of other car rental companies "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JEANNOT - 22 July 2019
" As we had problems with the car rental company, we called autoeurope helpline. Not possible to cancel booking or change driver to my wife, extremely disappointing customer experience! Finally we took a taxi and lost valuable holiday time and some 230 Euro. "
" Booked car category not available! We need a sufficiently big car for 2 adults, 2 kids (10 and 11) and 4 pieces of luggage... Offered us a dirty car instead!? Unable to pay with Amex credit card, not accepted, but used to pay the booking.... Unable to pay with Visa for unknown reason. Did not accept alternative card of my wife. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by PALLAVE - 21 July 2019
" Overall good drop off and car was fine. Pick up of car was not efficient at all !!! "
" The pick of the vehicle took too long, the efficiency was not good at all. It took almost over an hour to finally get our car. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FABIO - 12 July 2019
" Overall very good however I would consider other companies in the future as the price of car rental in the summer in Italy for in airport providers is simply too expensive. I also feel that staff are constantly trying to sell me additional insurance products over and above a very expensive rental. "
" Overall very good however I would consider other companies in the future as the price of car rental in the summer in Italy for in airport providers is simply too expensive. I also feel that staff are constantly trying to sell me additional insurance products over and above a very expensive rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LUIGI - 02 July 2019
" All worked well "
" Renting from them hasn't been a good experience overall. The pick up was extremely slow. It wasn't clear that goldcar and Interrent are managed together in Cagliari so I had to wait for a lot of Goldcar customers to be served before I got to the counter. The staff was inexperience and it took them ages to process my documents. I also had to pay some extras due to my car being a diesel car. Never happened before and not that I wanted a diesel car in the first place. On top of that, I had to use three different cards before the extra payment was accepted. The next day I had my British debit card hacked and saw few unauthorised payments going out of the account. Not blaming them as I can't prove it but that is the only place where I used that specific card so clearly feel suspicious now. The staff was also extremely pushy in trying to sell their full coverage insurance even after I tried to explain that I have my own separate coverage. Probably last time I rent a car from them "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by PETER - 01 July 2019
" Will not book through auto Europe again, they suggested we book insurance through then which we did, however after paying £109 for our rental we went to collect car only to be told by centauro we needed to pay another £100 as because we didn't book direct through then we had to take out another insurance! We called auto Europe to cancel what was booked through them and they were very unhelpful will not recommend or book through them again "
" Centauro were great but will make sure I book direct through them next time! A bit of a wait to get the car but drop off, customer service and car were Great "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MICHAEL - 18 June 2019
" Very unhappy. I frequently rent cars in Europe, and this was a con... "
" Price was very deceptive. Total was €609... I thought I had paid in advance... Thrifty refused to honour that, or to put it another way, charged over €400 for 1 week's comprehensive insurance... Note that I returned the car with a full tank, so no charge for fuel. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GIONATAN - 02 June 2019
" Disorganised, messy and unhelpful "
" 45 minutes drop off "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by SIMON - 17 May 2019
" Fantastic from start to finish "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 04 May 2019
" Excellent, friendly as ever "
" Excellent, friendly as ever "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FABIO - 10 March 2019
" Overwll ok, but see comments above. "
" The car did not have water for windowscreen wiping. Also, after just two days, the car showed that oil needed replacing. These things should be checked upfront prior to customer delivery and check-in. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by AMANDA JUNE - 16 January 2019
" I was hesitant about renting a car from the airport, but the experience was easy and I'm really glad we got a good deal with Budget. "
" It was easy, quick, simple, straightforward, and we received a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FEDERICO - 01 January 2019
" Never had any issues with autoeurope "
" A lot of scratches and dents were not marked on the documents. car not clean "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by FABIO - 01 January 2019
" See above. "
" Overall very good, but on drop-off no parking was available im the sicily by car aloocated spaces therefore car had to be left in another provider 's space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by IAN - 16 December 2018
" As above "
" Helpful and efficient staff. Very nice and clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEVEN - 04 December 2018
" No problems with Auto Europe, but they should be aware of the policies of the rental companies and HIGHLIGHT it on the AE website. "
" After renting with Sicily by Car more than 20 times in recent years, upon arrival they told me I needed and International Drivers License and that my Australian license was not sufficient. I have never had an issue across 35 countries with ANY major rental company. So I could not get the car! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by GEOFFREY - 18 November 2018
" Excellent all round "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LAUREN - 06 November 2018
" I booked to hire a car through auto Europe on 25th October. I paid around £20 for the car for a week and was very pleased with the price. However, when I arrived at the pick up location after having to wait around an hour and 15 minutes to get through the passport control at the airport, I was told that I wasn't within my 59minute pick up slot and therefore the car that I had reserved had been given to somebody else and the only car they had available was going to cost me an extra €20 per day. That would have cost me an extra €160 as well as a hefty deposit.l payment. This meant that we were left stranded at the airport waiting around trying other car rental companies to try to find a car that we could afford. In the end we found another car but this still cost us £130 and I was not refunded the previous payment for a car that I was not even able to use. "
" I booked to hire a car through auto Europe on 25th October. I paid around £20 for the car for a week and was very pleased with the price. However, when I arrived at the pick up location after having to wait around an hour and 15 minutes to get through the passport control at the airport, I was told that I wasn't within my 59minute pick up slot and therefore the car that I had reserved had been given to somebody else and the only car they had available was going to cost me an extra €20 per day. That would have cost me an extra €160 as well as a hefty deposit.l payment. This meant that we were left stranded at the airport waiting around trying other car rental companies to try to find a car that we could afford. In the end we found another car but this still cost us £130 and I was not refunded the previous payment for a car that I was not even able to use. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARIA - 06 November 2018
" The insurance documents from you are unclear and hard to understand. Called customer service to clarify a couple things but the guy I spoke to was quite impatient and not that helpful. Didn't have much peace of mind about the insurance during my trip. "
" Would have been nice to be walked to the car. Had trouble finding the area in a large car park, and figuring out lights settings as well as the electronic readings all being in Dutch and we were unable to change this for our whole trip. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRIS - 02 November 2018
" I was very put out that the car i had specifically selected, a Mercedes GLA, was not only not available, but I was told "we don't actually have any of those". My wife is interested in buying one, so it was an opportunity to test drive a car for a whole week. I feel like i was hoodwinked to a certain extent. We were given a fairly nice, reasonably new BMW X1, which as cars go was ok. But anyone who puts that in the same category as a GLA should be working in MacDonald's. Overall not the worst experience of my life, but in future i will book elsewhere, and i would be reluctant to recommend Auto Europe. "
" OK, starting with the drop off, that was amazing! We pulled up, a really nice guy came over to greet us, checked the car over / fuel etc, explained the process to us; all very efficient. Such a nice guy too. The process of collecting the car was great, i was however enormously disappointed that the car i had selected, a Mercedes GLA, was not only not available, but I was told "we don't actually have any of those". The employee at the desk was extremely polite and efficient, and very apologetic, and extremely patient with me not only being a grumpy customer at this point, but holding things up with a faulty Visa card. The whole process took only a few minutes, and we were on our way. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by JOHN - 01 November 2018
" Overall very efficient and friendly "
" Very quick pick up only negative was no washer fluid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROBIN - 01 November 2018
" I recently booked car hire through your website from 13th-15th October in Sardinia. When I booked I provided approximate pick up time and flight number. Upon landing and heading to the InterRent desk at the airport myself and my partner were told that our car had been given to someone else and therefore was not available for us. Our flight was delayed for half an hour before takeoff which was out of our control and it was not made clear at all that the hire company had this policy of giving the car away after 50 minutes (we arrived at about 13:00)! Especially when we'd paid in full for it. The woman on the desk was rude and said it was not her problem but ours and she had given our car to someone else. This whole situation ruined the start of our holiday and resulted in us traipsing around to find another hire company to get a car with (at considerable extra cost and stress). I can't believe a hire car that is fully paid for is given away like this - and the only response was that it wasn't their problem. "
" I recently booked car hire through your website from 13th-15th October in Sardinia. When I booked I provided approximate pick up time and flight number. Upon landing and heading to the InterRent desk at the airport myself and my partner were told that our car had been given to someone else and therefore was not available for us. Our flight was delayed for half an hour before takeoff which was out of our control and it was not made clear at all that the hire company had this policy of giving the car away after 50 minutes (we arrived at about 13:00)! Especially when we'd paid in full for it. The woman on the desk was rude and said it was not her problem but ours and she had given our car to someone else. This whole situation ruined the start of our holiday and resulted in us traipsing around to find another hire company to get a car with (at considerable extra cost and stress). I can't believe a hire car that is fully paid for is given away like this - and the only response was that it wasn't their problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by SUE - 28 October 2018
" Very good but signs to Autonoleggio not necessarily obvious to non Italian speakers "
" Finally got the Fiat 500 I wanted thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOHN - 28 October 2018
" I injured my foot on the day of the rental and wanted to switch the rental to my partner. We phoned the helpline but were advised that no changes could be made and no refund was possible, therefore I had to forfeit my booking and prepayment completely. "
" I injured my foot on the day of the rental and wanted to switch the rental to my partner. We phoned the helpline but were advised that no changes could be made and no refund was possible, therefore I had to forfeit my booking and prepayment completely. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by CHRISTOPHER - 21 October 2018
" very good from booking to returning the car. Got the car i requested not a 'simular'' as some car hire companies say. the price was a little higher than others but service was good. "
" staff very helpful . the car was really close to terminal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EFISIA - 18 October 2018
" Very good "
" Professional and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARTIN - 18 October 2018
" This was not actually Alamo, rather an Italian company (LOCAUTO) that as part of its brands had an Alamo franchise. Everything was billed/done through the Italian company, which was horrifically unorganised and would have been cheaper to book directly with them as the reservation wasn't really with Alamo - everything was through LOCAUTO. "
" This was not actually Alamo, rather an Italian company (LOCAUTO) that as part of its brands had an Alamo franchise. Everything was billed/done through the Italian company, which was horrifically unorganised and would have been cheaper to book directly with them as the reservation wasn't really with Alamo - everything was through LOCAUTO. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by IAN - 18 October 2018
" Fine. "
" The drop off area for Interrent is outside of the main parking area for returns and we had to drive around a few times to find it. It should be better signposted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREA - 17 October 2018
" Horroble experience. Massive scam "
" I've been charged 200€ at the counter for being more than 50 minutes late saying the car wasn't available but i checked online and it was, also they gave me same category car for 200€ which is very expensive for a little engine car. It's a scam anf i'm going to open a dispute to have a full refund. First and last time! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by JAMES - 16 October 2018
" Would use again "
" Easy to deal with and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEPHEN - 15 October 2018
" Overall, very satisfactory. "
" Slightly long wait to get the car but there was a big thunderstorm going on. Otherwise, very easy and good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JULIA - 13 October 2018
" Pretty good over all - need to provide clearer guidance about car return "
" Staff rude at drop off and no clear. instructions about parking car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by KARIN - 11 October 2018
" Everything great "
" Everything went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by LESLIE - 09 October 2018
" Very satisfied with this company "
" From pick up to drop off everything was faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LI - 07 October 2018
" I will compliant about Goldcar with you. I will comment here afterwards. "
" This car rental experience was a nightmare. Counter staff at Cagliari airport tried very hard to sell their insurance lying we had no insurance cover although we told him we bought insurance with Auto Europe. We insisted not buying another insurance from him then this was the start of our nightmare. He charged us extra 2.5Euro *7 days for diesel car although we didn't request a diesel car (we understand this fee is charged only if a diesel car is requested). We complained we didn't request a diesel car but no use. He then gave us a faulty car with loose roof lights creating short circuit. After 9hrs (9:00-18:00) parking on the road the next day in Cala Gonone, car battery was totally gone. We called for road assistance, but road assistance came at 14:00 next day that was 20hrs after the incident! After the battery was charged and the car got start, we had to drive to the nearest airport which was Olbia to get a replacement car. After checking the car, the Olbia Goldcar staff was angry that Cagliari staff shouldn't give us this faulty car. When we dropped off the replacement car at Cagliari airport, we met the same guy. We told him our story and asked him to refund the diesel cost of 35 euro for the return journey from Cala Gonone to Olbia. He didn't accept the responsibility and didn't even say sorry. What he said was I told you to buy insurance from us. You didn't so it was your responsibility when car broke down. The Goldcar staff at Olbia is very helpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by ANDREW - 06 October 2018
" See above and read the frustration we endured over 24 hours wasted off our holiday, precious time all lost. Never using Enterprise again, for sure. "
" Waited in a queue for 1 hour before attended to. Car was very far from desk and poorly signed. Car tyre warning lamp remained on permanently for 12 days. Told "not to worry" by staff. Car did not start on 3 occasions. Paid for Breakdown Cover & was pushed back and forth on telephone calls between Enterprise hirer and Breakdown. Told to bring the car back for a replacement (what,65 kilometres, get real) but couldn't because car was broken down! Very poor service and nobody wanted to take responsibility. I had to buy and put 2 litres of bottled water in both the radiator and the windscreen washer as both completely empty. A joke? NOT "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
CAGLIARI, IT - Reviewed by ELAINE - 03 October 2018
" Feel like I have been scamed. Rental money lost!! 250 euros out of pocket for taxis and our holiday to explore the island left us stranded in one area "
" The car never arrived at arrange drop off or anytime after "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by JAN - 02 October 2018
" easy booking "
" All good, car in a good state, collecting and dropping off without any issues, quite fast too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by M - 30 September 2018
" This was my first ever booking with Interrent and they were great. I will definitely always choose them when renting a car in the future! "
" This was my first ever booking with Interrent and they were great. I will definitely always choose them when renting a car in the future! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by MAURICE - 30 September 2018
" All went brilliantly smoothly "
" There was a 15 minute wait at the Maggiore desk at Cagliari. Only 2 people in front but they both had 'problems' . Apart from that they were very good. The check at the end was very fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by KRIS - 28 September 2018
" Wish I hadn't used "
" Terrible rental company, trying to rip you off start to finish. Completely inefficient and just stressed us out start to finish. Avoid, worst rental company ever used. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by JIRI - 19 September 2018
" Very good value and service but it lacks options for mini vs economy car etc. it just shows one cheapest version. Especially in the comparison section. Other websites do it which makes it easier to find the right car. If this is improved it would be perfect experience. "
" They registered me as a different customer and I did not receive any emails because they sent them to a different person with all of my details. Also scratches on the car were marked in different places so we needed to make them to sign those we found, just in case. And it took extra 40 minutes to get it done as they were busy and not too fond to do it. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PAUL - 17 September 2018
" No real hassles. "
" On arrival it was not clear that Keddy was part of Auto Europe as there was no signage anywhere so I had to ask at another desk where Keddy was. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by GEOFFREY - 14 September 2018
" very professional, helpful "
" very professional, helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by AQUA-ABASI - 14 September 2018
" Efficient, professional service - a good experience. "
" Staff on both pick up and drop off were very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JACQUELINE - 14 September 2018
" The reception for the car hire is small we had to wait 55 minutes to be served in 30 degrees heat. Better signs are needed for the dropping off area tight parking. "
" All the staff were very efficient especially when we dropped the car off "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LIDEWEI - 10 September 2018
" Very badly treated. Given an old baby car seat for our 9 month old baby, not helped at all with securing it (it had no isofix). Felt very unhappy with everything. Hoping to get my money returned as promised for the "petrol deposit" (have never paid this before either). "
" Completely ripped off at counter! We paid an extortionate amount for 7 days of hire! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by STEVEN - 04 September 2018
" Auto Europe has a failung in their system: info provided to them at time of booking does not get to the rental company - this makes NO SENSE and is hugely inefficient. In the USA I am in and out in 5 minutes. In Italy I it never less than 30 minutes. "
" I simply dont understand why it takes so long to complete the check-in process, particularly if I have reneted with them before AND they have all the information in advance. It makes no sense. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by NADIA - 02 September 2018
" Excellent customer service. Great cars.Very clean "
" Excellent customer service. Great ,clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GIORGIO - 02 September 2018
" the car did its job. the assistant at the counter was rude, slow and she checked her phone and texted on whatsapp slowing down the process. "
" the car did its job. the assistant at the counter was rude, slow and she checked her phone and texted on whatsapp slowing down the process. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by NICOLA - 01 September 2018
" O "
" Car was dirty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by GIANMARCO - 31 August 2018
" nightmare "
" Very unproffessional people waiting long time to pick up the car and even to drop off .. when i pick up the car was very dirty inside... "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 2
CAGLIARI, IT - Reviewed by EDWARD - 29 August 2018
" Sicily by Car is branded as Autoeuropa. This suggests that the companies are closely related. Bouncing a grieving customer around and not bothering to even respond to an email is not the way to go. "
" I had to return the car a week early due to a family funeral being held at home. I sent an email to Sicily by car to ask about a partial refund, after the Autoeurope representative clearly said I had to sort it out with them. Sicily by car did not even bother to reply to my email. Never again. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PHILIP - 27 August 2018
" Although it was a 7 seater it was quite small - would have preferred a larger 7 seater. "
" Quite quick to pick-up which is good. Dropping off was a pain as they did such a thorough inspection of the car (there was no damage). Although it was a 7 seater it was quite small - would have preferred a larger 7 seater. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EMANUELE - 27 August 2018
" Overall good service "
" Not received the car I booked. Also no space for luggage.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by KIMBERLEY - 26 August 2018
" Flight delayed arrive 16 minutes late outside the terms and conditions time was told car had been given away within those 16 mins and charged an additional €140 extra for the car as they said we had to upgrade called Marco in reservations whilst at the counter and he was rude abrupt and totally unhelpful, I'm now going to lodge a complaint to your company and inter rent "
" Flight delayed arrive 16 minutes late outside the terms and conditions time was told car had been given away within those 16 mins and charged an additional €140 extra for the car as they said we had to upgrade called Marco in reservations whilst at the counter and he was rude abrupt and totally unhelpful, I'm now going to lodge a complaint to your company and inter rent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DAVID - 23 August 2018
" Very unprofessional attitude by staff "
" Booked a car for 10.00am but arrived an hour late and was very dirty, and told to check over myself, but missed damage under front, on return the woman walked straight to it and said you've damaged the car and told it happens a lot in Cagliari, but we only drove on main roads to Pula so impossible for us to damage so not very happy "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by ALASTAIR - 20 August 2018
" Auto Europe did not make it sufficiently clear at time of booking that they were sub-contracting the lease to the third party 'Interrent'. This was not a significant technical issue and would not have precluded my booking through autoeurope. However, both my party, and at least one other customer present whilst we were picking up the vehicle unfortunately did not realise that this was the case, and many people queued at the auto Europe kiosk for around 2 hours unnecessarily, to be then told that we should have gone directly to the interrent kiosk, and then spent another hour queuing at that kiosk. This is evidently because of insufficiently clear paperwork supplied at time of booking. I can not believe that we are the only two groups to have made this frustrating mistake. The autoeurope title at the top of the booking confirmation is evidently misleading. The indication that the rental is subcontracted to interrent, and that the vehicle should be collected from interrent kiosk must be made much more clear and larger font on the paperwork supplied to customers. "
" 1) Office was extremely busy at pick up, resulting in a long delay. The office was clearly understaffed at time of arrival for pick-up, with only one of the three counters operating at any one time. 2) Token number machine was broken, and replaced by distracted/lacklustre apparently senior member of staff writing numbers on scraps of paper, on request and only when prompted, not proactively helping. This was extremely unhelpful and confusing, with all subsequent customers arriving after us also clearly confused and unsure how to proceed until advised by other customers, rather than staff. After circa 45 minute wait, said staff member forgot what number she had reached, causing more delay and frustration for all people waiting in queue. I actually received a lower number than the person ahead of me. This seemed very unprofessional, amateur and a terrible first impression. I would point out that this was not the general counter staff, who were clearly trying hard at a busy and understaffed period, but a different, seemingly more senior (managerial?) member of staff manning a separate podium away from the counter. 3) Despite taking out AutoEurope excess protection in advance, we were encouraged to take out unnecessary full excess protection through Interrent in addition. 4) Counter staff were actually efficient, but paperwork process was unnecessarily long, resulting in long delay at pick-up, despite having licence, booking papers, credit card and passport immediately available. This process could easily be speeded up to reduce queue and delay to the 'rapid' pick-up process advertised by Interrent. 5) The two 'garage' staff we dealt with at pick-up and drop-off were very pleasant, personable and amenable at both pick-up and drop-off stage during vehicle inspections. These people were the only shining light at Interrent and I suggest the office staff should have a similar approach. I suspect that the office staff were too busy and pressured, to be personable. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by TIMOTHY - 20 August 2018
" Ruined my holiday by asking for another 300€ for insurance and then given the scare tactic about a 1500€ excess was made to feel anxious throughout my whole week away "
" Ruined my holiday by asking for another 300€ for insurance and then given the scare tactic about a 1500€ excess was made to feel anxious throughout my whole week away "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by RACHEL - 20 August 2018
" Everything went very smoothly at pick up and drop off. "
" The car was a new Nissan Micra and was a lovely car to drive. I was impressed by it's quality. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRISTOPHER - 19 August 2018
" Excellent "
" Very efficient and friendly staff. Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MANISH - 17 August 2018
" On the day we arrived, we wait nearly 2 hours to get the car. Then interrrent counter staff aggressive sales technique made us buy extra insurance despite already having insurance. The navigation system was also very poor. Anyway, we decided to return the car as my husband didn't feel confident driving the car and the staff were so horrible to us and told us we could not cancel and that we would lose all our money. When I then asked to keep the car they said they would need the credit card again which I didn't want to give for fear of losing more money. PLEASE NOTE, WE NEVER TOOK THE CAR FROM INTERRENT AND I WILL NEVER USE YOUR COMPANY OR INTERRENT AGAIN. I LOST NEARLY £300 WITH YOU. "
" On the day we arrived, we wait nearly 2 hours to get the car. Then interrrent counter staff aggressive sales technique made us buy extra insurance despite already having insurance. The navigation system was also very poor. Anyway, we decided to return the car as my husband didn't feel confident driving the car and the staff were so horrible to us and told us we could not cancel and that we would lose all our money. When I then asked to keep the car they said they would need the credit card again which I didn't want to give for fear of losing more money. PLEASE NOTE, WE NEVER TOOK THE CAR FROM INTERRENT AND I WILL NEVER USE YOUR COMPANY OR INTERRENT AGAIN. I LOST NEARLY £300 WITH YOU. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by STEPHEN - 12 August 2018
" Hassle free. "
" Good quality car at reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOHN - 11 August 2018
" Have used Auto Europe many times and have no reason to switch. "
" Staff remained well after closing time in order to accommodate people arriving late (due to flight delay). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by GORDON - 07 August 2018
" Car was exactly what I booked , very clean, easy to arrange "
" Excellent service, great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PATRYK - 07 August 2018
" Professional customer service "
" Professional customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LUCY - 29 July 2018
" Poor "
" Overcharged. Disorganised at counter. Correct card not given. Would not use again. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 27 July 2018
" Very friendly and professional. "
" Very friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEPHANE - 23 July 2018
" Auto europe was very good and easy to use... i recommend it "
" it tooks us almost three hours to get a vehicle after we were given 2 faulty vehicules. The other company where all very efficient to clear the queue of customer but Maggiore was a pain! The inspection of the car didn't mention the tiny scratch on the vehicule on check in and when we returned it they looked for any tiny scratch to ask us to pay the excess, i had to make a fuss to get the manager coming in order for them to agree that the tiny scratch wasn't significant at all! A terrible dreadful experience with Maggiore and i'll never ever used this company... They are trying to make money by declaring tiny unsignificant micro scratches in order for the customer to pay! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by ERIC - 20 July 2018
" Even though one member of the stuff was helpful in the drop off, my overall experience won't allow me to rent a car with you again as I feel like you have deceived me. "
" A bit of flexibility to help customers in unexpected situations would e great. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by GEORGE - 18 July 2018
" Terrible "
" Took 2 hours to pick up the car at the airport. Have subsequently been charged an additional £250 with no explanation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by LEOPOLDO - 17 July 2018
" I will never use this service again. "
" Our plane was late 35 minutes and it took 25 minutes to get our luggage, so when we arrived at the counter they asked about our delay, and they said that unfortunately we were more than 59 minutes late, so they gave away the car, no where I read about this condition in the contract and moreover there was a delay of the flight that was not our fault. We were forced to get a car of a superior category and at the end we were charged by you and by them, twice. In the parking lot we noticed that there were plenty of cars of the category we wanted available. The employee at the counter were aggressive and lie about the car availability, it was very unpleasant. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MICHAEL - 14 July 2018
" On the whole a good experience. Rear wheels had no hubcaps which isn't very impressive. "
" On the whole a good experience. Rear wheels had no hubcaps which isn't very impressive. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by STEPHEN - 14 July 2018
" Easy. Would definitely use again. "
" Bit of a queue but that's not unusual. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MATTEO - 12 July 2018
" Easy to book, the only positive thing of the all experience "
" I booked the car using autoeurope.co.uk and paid for a full insurance. Paid 160 pounds and arrived in Cagliari the Interrent staff told me I could do a full insurance for 250 euros more. They try to push me to sign for this solution but I didn't accept and still don't understand why on the website when I booked it was saying "full extra cover" and the staff in Cagliari told me that's not a real full insurance cover and they would charge me every single scratch on the car. The car was new on paper but had multiple scratches, it wasn't clean, no wiper fluid. Never again, I'll avoid Interrent for my next trips. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by FEDERICO - 11 July 2018
" all went very well "
" all went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by RENZO - 04 July 2018
" I was convinced that the price was a all inclusive with Auto Europe and I don't realise that the one way was to be paid as an extra. "
" I don't understand the pricing as I pay an extra that is completely unclear. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by RICHARD - 30 June 2018
" Good price, easy transaction and extra insurance reasonable cost. "
" Quick processing of voucher, not too much pressure to buy extra insurance. Told car was on the car park 3rd floor but after not finding it, returned to the office and was accompanied by one of the office staff and found it on the ground floor returns area. A few marks on front bumper but all accounted for during pick up. When returned quick check and completed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by NICHOLAS - 25 June 2018
" Fantastic. Would recommend. Great value as well "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GRANT - 18 June 2018
" EXCELLENT "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOSEPH - 11 June 2018
" Always fair and efficient, no nonsense or pressure to pay more. Documents clear and intelligible. "
" Car small but clean and in good condition. Quite economical and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by LUDMIL - 10 June 2018
" not happy "
" they asked for credit card in order to take deposit. I have numerous debit cards and offered larger deposit , but their policy was credit card only. In order to proceed with the booking I had to pay hefty £150 on top of the booking because of the lack of credit card. Been renting a lot and have history with all papers in hand and as I said I offered larger deposit but been put on my knees to pay additional charge "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FEDERICO - 21 May 2018
" all good apart from the bits mentioned earlier "
" all good apart from the car being dirty and without screen-wash as usual "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by MICHAEL - 14 May 2018
" Extremely satisfied and content with overall service and cost. Thank you "
" Fast friendly and polite, courteous staff at Cagliari. Cannot fault them at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARCO - 12 May 2018
" It would have been all ok, but not for this problem, I feel I have been stolen around 40 pounds for nothing. Please get Firefly to get back to me, apologise and refund me the money, they should have never taken 600 euros out of my account without even telling me, my bank confirmed me that usually rental car companies only block the money "
" There has been a serious problem with my debit card, to block the money in the beginning, they seem to have a problem with debit cards, so they took the money out of my account. Then they refunded after I returned the car but I had to pay to the bank around 40 pounds commission rate and currency exchange. This thing that they took the money instead of only blocking the amount on the card is unacceptable, I never had it before with any other rental company, and I should be refunded the money it cost, as they did not tell me in advance that they had this kind of problems with debit cards. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by GIORGIO - 11 May 2018
" Always use Auto Europe. Large choice of cars and very good prices. No mistakes. I think Auto Europe would be the best choice. "
" I use Locauto whenever I can as it is very easy process to get get the car as well as dropping it back. Staff is very charming and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by BRIAN - 22 June 2015
" Excellent service and price as always. "
" Excellent service from SICILY BY CAR. The car was in very good condition and the staff were friendly and efficient. The documentation was clear and they didn't push excess insurance like several other local companies have done on previous car hires. I would certainly use them again and would thoroughly recommend the company. "
CAGLIARI, IT - Reviewed by PHILLIP - 16 June 2015
" Initially I booked a car with unlimited mileage. It was unavailable. I agreed to switch to a different vehicle. I was not informed this alternate vehicle did not have unlimited mileage. Due to your company's policies, I was unable to cancel the booking without incurring a payment. As a result, I had to proceed with a dissatisfactory booking, leading to charges for excess mileage. Although your customer service staff were professional when I spoke to them, I will not be using your company again. "
" No concerns, friendly, professional, excellent vehicle. "
CAGLIARI, IT - Reviewed by MAKA - 14 June 2015
" Not mentioned anywhere that holding deposit was Euros 2,600, even after speaking to them on the phone. "
" Again not mentioned anywhere that there was holding deposit of Euros 2,600. Car not in a very good condition. Had to stop on the motorway and wait for road assistant for almost 2 hours. No apologies. "
CAGLIARI, IT - Reviewed by DAVIDE - 12 June 2015
CAGLIARI, IT - Reviewed by ANDREW - 08 June 2015
CAGLIARI, IT - Reviewed by MICHAEL - 29 May 2015
" We were charged by Smile (the local company supplying the rental car) 7 euros for cleaning the car in addition to the the figures Auto Europe quoted. Although this is a small sum, I think that the possibility of a charge and its cost should be defined in the contract we had from Auto Europe. This is the first time we have had such a charge, and would like to know if this is now becoming normal? "
" The car was ready for us and we did not have to wait. It was also a new car, which was appreciated. The return of the car also was quick and efficient. However please note comments above re cleaning charge of car as an undefined extra to the contract.. "
CAGLIARI, IT - Reviewed by MARTIN - 29 May 2015
" Not very clear how to get to the office. Office staff was nice though. On returning the car the shuttle bus driver was stressed and dint want to let me on board so I was left there while my partner went to the airport. We made the flight though no problem but the customer service wasn't great in how he approached me. "
CAGLIARI, IT - Reviewed by ALEXIA - 28 May 2015
" Easy to book with no hidden charges. "
" They up graded the car from E class to K which was great. They took time to show me round the car & especially the integrated sat nav, although, the man had a cigarette in his hand, (YUK!!!!) which is unusual in the UK but ok in Italy. Handing the car back couldn't have been easier, they checked the fuel tank, took the key & after a signature, all was done & I caught my flight. "
CAGLIARI, IT - Reviewed by PIER GIUSEPPE - 18 May 2015
CAGLIARI, IT - Reviewed by DAVIDE - 06 May 2015
CAGLIARI, IT - Reviewed by JOHN - 01 May 2015
" Best company I have used so far, staff were great "
CAGLIARI, IT - Reviewed by TIZIANA - 29 April 2015
" I always get great offers from them, this time it was even better than usual. "
" Both when I went to pick up the car and when I dropped it back the office was closed. A note on the window said 'Back Soon': indeed, the Firefly staff arrived within 10min the first time, within 15min the second. Now, considering there were 3 of them, surely ONE could have stayed behind and manned the office. Apart from that they were friendly and corteous. "
CAGLIARI, IT - Reviewed by RICHARD - 27 October 2014
" Good service "
" Very helpful staff. Car was good value, had obviously been heavily used, but well serviced and ready for some bumpy rough roads. Very satisfied customer. Mini bus shuttle to and from airport worked well. "
CAGLIARI, IT - Reviewed by HAROLD - 20 October 2014
" Great price. Exactly the car I wanted. No fuss on pickup or drop off "
" Too little staff as always to handle checkin and checkout. Always like that with them. "
CAGLIARI, IT - Reviewed by STEVEN - 18 October 2014
" Everything was exactly as promised and we were very happy with the easy way in which everything was completed with no problems over the internet, the confirmations gave us clear instruction and put our minds at rest. "
" The pick up was brilliant and the gents behind the counter very helpful and we had no problems at all. The car was as promised, but a few issues, firstly the person before must have smoked continuously as it stank and the car had clearly not been cleaned, secondly the child's car seat was of poor quality and lastly there was a warning light on the car where it hadn't been serviced 6,400 km ago. Having said that I would use Maggiore again, but would check the car thoroughly before and take my own child's car seat. It was very good value for money however as other rental companies were looking to charge nearly double!! "
CAGLIARI, IT - Reviewed by GARETH - 24 August 2014
" I have used Auto Europe several times in the past and I have always been completely satisfied with their service. It is the first company I look at when renting a car. "
" Very efficient and friendly even though it was a hot day and there were lots of travellers queueing for cars. We were both delighted with the Peugot 308 CC which we rented. "
CAGLIARI, IT - Reviewed by BRIAN - 14 July 2014
" No fuss, great deal, no hidden extras. It can be worrying when you hire a car in a foreign country but there were absolutely no problems. "
" The car was nearly new and in excellent condition and the staff were helpful and courteous even though they were very busy. "
CAGLIARI, IT - Reviewed by STEVEN - 12 July 2014
" Better directions as to precise location of the car on pick up and also where to drop the car off at the end of our rental period would have been helpful. "
" With the exception of the above suggestions generally happy with the rental experience. "
CAGLIARI, IT - Reviewed by ALAN - 22 April 2014
" very happy "
" very nice new and clean car , very happy, would definitely recommend to friends "
CAGLIARI, IT - Reviewed by ALEXANDER - 14 April 2014
" Will use again. Competative rates. Easy to use website. "
" Prompt and efficient service by pleasant and friendly staff "
CAGLIARI, IT - Reviewed by SEAN - 14 April 2014
" Car was listed as Renault Clio or similar, was actually a Lancia Epsilon, which personally I think is quite a bit smaller and shouldn't be the same class, but we coped just! Also would much prefer to see and be able to choose price including second driver at time of booking, 9 Euros per day added significantly to overall cost. "
" Car was listed as Renault Clio or similar, was actually a Lancia Epsilon, which personally I think is quite a bit smaller and shouldn't be the same class, but we coped just! Also would much prefer to see and be able to choose price including second driver at time of booking, 9 Euros per day added significantly to overall cost. Staff were friendly and helpful which is always good "
CAGLIARI, IT - Reviewed by STUART - 09 January 2013
" The extra insurance cover was expensive to reduce the excess from over £1000. If it was slightly cheaper I would have taken the option. This was also the case for the SATNAV rental. If it was slightly cheaper I would have taken the option. "
" The hire car was in a good maintained condition. the employees were cheerful and helpful. "
CAGLIARI, IT - Reviewed by ALEXANDER - 26 June 2012
" Was kept waiting a long time on arrival. We did get an extra driver free to compensate, which we never used. It also seemed very busy @ drop off. "
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