Auto Europe
- North America
- Central America
CAPE TOWN CAR HIRE REVIEWS
Car hire reviews in Cape Town
As one of the world’s most sought-after holiday destination, the beautiful city of Cape Town is one of South Africa’s major tourist attractions. From vineyards to lush forests and wide golden beaches, the region has much to offer, including the majestic Table Mountain, that overlooks the city. The majority of visitors arrive at Cape Town Airport, which also makes for an excellent location to collect your car hire. From the airport you can easily head into central Cape Town to enjoy everything this iconic city has to offer.
Auto Europe has been in the car hire industry for over 60 years. With this global presence, the company has partnered with numerous local, national and international car hire suppliers to provide great offers and vehicles. Through these trusted partners, we are present throughout South Africa at key locations, and have gained ample local knowledge and experience. Our previous clients have left their car hire reviews in Cape Town, to allow you to judge our car hire service before placing a booking. If you have any further questions, please call one of our reservation agents today.
AUTO EUROPE CAPE TOWN, SOUTH AFRICA Car Rental Reviews
Average Rating for Auto Europe Cape Town:
CAPE TOWN, ZA - Reviewed by DAVID - 16 September 2025
" The car was brand new and the exact model promised. It was rather basic and underpowered but I wasn't familiar with the model. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 07 September 2025
" No problems, so no complaints. "
" Seem to be reliable and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PEVRILL - 04 June 2025
" Auto Europe provides a "no extras" option which certainly delivered this time! :D "
" Past experiences with car hire have left us wary, expecting little problems, little "extras", etc, BUT everything went smoothly, quick efficient with no extra costs at all. The whole experience was wonderful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 31 May 2025
" I do recommend Auto Europe to all my friends and they have all had good experiences and good value "
" I rent cars with you regularly and my experience is consistent, efficient and a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NIGEL - 29 April 2025
" Auto Europe generally have good prices/easy to use website "
" Easy check in. Efficient documentation. Clean offices. Good price. Easy pick up from the car park. Good quality/value car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 20 April 2025
" Always easy to book and amend if needed "
" 5th rental in 12 months, always good service, will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 20 April 2025
" I have hired many times over the years but this was the first time with Bluu the price was favourable and the experience was excellent. "
" Very good experience which was helped by the excellent service and attention given by Nauweed. I will be looking to hire again with them later this year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DENNIS - 14 April 2025
" I have used 3 or 4 of rental businesses at CPT First has been the best experience so far and would be happy to use them again, subject to their rates remaining competitive. The staff were excellent throughout, front desk and the guys handling the cars. "
" All good.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by DANIEL - 11 April 2025
" Auto Europe provided a good service. "
" I was overcharged and the car rental company have not responded to me. Very poor customer service. I would not use them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by SANDRA - 04 April 2025
" I frequently recommend both AutoEurope and First Car which I have been using for many years. Always a helpful, efficient, well-priced service. "
" Always a pleasure to book with First Car. Appreciate the free additional driver and service is always efficient. Good quality nearly new cars and friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 02 April 2025
" No problems at all. Very reliable. "
" First rate, reliable car hire company who can be trusted. Everything was excellent. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEVEN EDWARD - 30 March 2025
" Very easy to book and very good advice re insurance! Thank you. "
" Excellent service just what you need when on a tight schedule. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 29 March 2025
" Been using Auto Europe & First in South Africa consistently for the last decade & am happy...but you've never offered me a freebie upgrade! Might be nice touch next time as I'd really like to try the new model Suzuki Swift. "
" Excellent & cost-effective service as usual from First. Will book again in October 2025 for another month. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 25 March 2025
" Always recommend Auto Europe to friends. Customer service excellent. "
" Excellent all-round and aways use First Car in South Africa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NEIL - 22 March 2025
" Good value and easy pick-up and drop-off "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARTIN - 21 March 2025
" AUTO EUROPE ARE GREAT "
" ALL GOOD EXCEPT HIGH MILEAGE CAR "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by EUAN - 21 March 2025
" Worked perfectly "
" Worked perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 15 March 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KENT - 14 March 2025
" I'm unfortunately not able to recommend Auto Europe considering the end service recieved from First Car hire. "
" Having dropped off the vehicle we where charged close to R400 for refuelling which was a surprise to me as I had refueled the vehicle prior to dropping it off and had the proof there of! I had to go through the whole hassel of phoning and rasing a formal query online before being refunded the total amount... Pure fraudulent behaviour by First Car and I would therefore not recommend them to anyone! Would strongly advise against the use of their service as I'm not endorsing dishonest businesses no matter how good the price might be I would suggest avoiding First Car hire. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 12 March 2025
" All good "
" All good, staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEPHEN ROY - 10 March 2025
" I thought I had rented from Auto Europe only to be handed over to a third party, Bluu. I should have been informed. "
" Very good until the last moment. I get a bill for fuel usage after I had filled up simply calculating my fuel consumption on how many Kms I had done. The bars were showing full and I was fair in doing so. I don't think I deserve a penalty of R 80 plus an additional R 180 charge for fuel. I have written to the company and have received no reply. So I would never use or recommend them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTONY - 07 March 2025
" Just happy "
" Good service and gave a 1 level upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LESLEY - 04 March 2025
" Auto Europe are always easy to deal with. Shame about some of their suppliers. "
" A small chip was found on the passenger door for which I have been booked billed. However, they are not responding to my requests for an invoice and the amount taken from my credit card is more than the amount they said it would be. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 28 February 2025
" Good range of cars at competitive prices. "
" Car was ok, very basic. The front drivers seat could not be adjusted sufficiently to allow my wife to reach the pedals, whilst she is only 5 feet tall (not unusual for a lady) she can reach the pedals in every other car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ALLAN - 23 February 2025
" Excellent in every respect. "
" Really excellent. Have rented from First for many years and will keep doing so. Well done - many thanks!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 21 February 2025
" Only missing return of deposit. How long should that take. Good car. "
" All went well. Awaiting return of deposit. How long should this take. Car was returned on 18 February "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 20 February 2025
" Main price was good, but price quoted for the additional driver was incorrect - out of date by more than a year according to Budget "
" Pick up was very slow. I had entered my details online beforehand so was in the priority line. The ordinary line would have been faster, and despite them having all my details pickup still took an age. The vehicle was relatively new and fine - but had not been properly checked - the windscreen wash was entirely empty (as I only discovered when I badly needed it) "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by NORMAN - 19 February 2025
" In nearly 30 years of holidaying in South Africa and utilising associated car rental hire this was our best enperience in all respects. "
" This was an excelent rental exprience. Easily booked on-line, all documentation simply produced, and the offered vehicle was competitively priced. Collection at Cape Town was immediate and straightforward and the car exactly as required. Return was equaly easy and refund of deposit prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 14 February 2025
" Nothing more to add. All very good. "
" As usual First Car were excellent. Staff are great, the car was immaculate. My deposit is being returned in full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY LUTHER - 14 February 2025
" Smooth but expensive "
" Car was fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 11 February 2025
" Straight forward car hire with full documentation provided prior to pick up. "
" Avis were very helpful and delivered the vehicle to our hotel for a small additional fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 11 January 2025
" Overall the car was good pick up and drop off staff very help full. Drop off was eay and quick "
" A very slow and complex pick up seemed to go forever not good after a 12 hour flight "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ROBERT - 03 January 2025
" As above "
" I was a bit disappointed to find that there is a compulsory refilling service after the rental. This was not made clear on order. I returned the car full and yet the refilling service was still charged and a derisory amount of fuel put into the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 22 December 2024
" Easy to use. If the price drops, easy to get a refund "
" All went very well. I particularly liked that refuelling charge is only R45 so easier to return without refuelling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 20 December 2024
" Very disappointing service from Avis/Budget and really not helping your reputation "
" Collection of the vehicle was very slow with long queues waiting and return of vehicle completely chaotic, car park full, queues waiting in the road! I have now received a further invoice from Budget asking for additional payment saying your voucher did not cover full payment. This has never happened before and I do not think it s correct!!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 19 December 2024
" No problems Excellent service !!!!! "
" Well done Excellent !!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 03 December 2024
" Easy booking & good prices "
" Have rented from First Car on five occasions in the last 12 months (totalling 17 weeks) with absolutely no problems. Courteous staff and good (usually new or nearly new) cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARTIN - 02 December 2024
" See above "
" Good service and car. Petrol gauge showed full when car returned but still charged small amount for petrol which was not worth challenging. A bit of a con !!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANDREAS - 30 November 2024
" Excellent service "
" Very friendly and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 28 November 2024
" Its nice to get a smile from the counter staff "
" They are efficient, friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARGARET JANET - 27 November 2024
" Car a bit tinny! "
" Staff outstanding. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GRAHAM - 25 November 2024
" Auto Europe faultless.Budget less so "
" Original car had flat battery.Had to unload and reload in replacement vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by GRAHAM - 23 November 2024
" Budget cheap but want to charge for anything to make profit "
" Hub cap was missing on return and I am being told it was there on pick up - car was in poor condition and I doubt the hub cap was fixed properly so annoyed to have to pay for it .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by ANDREW - 21 November 2024
" Quite simply Auto Europe is the Best "
" I always choose First car over the many years of hire as I find the staff genuine and helpful throughout, most importantly knowing that they are not looking to make up charges on return of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 21 November 2024
" Hazzle free rental bookings "
" The final invoice received from Avis had an invoice amount of appr ZAR407.00 on it for "time and travel". Vehicle was taken and given back well within the AutoEurope voucher conditions. I did lodge a complaint with Avis. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DIRK - 15 November 2024
" All good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 23 October 2024
" Great service "
" Experience with staff was excellent. However, AutoEurope does not give full cover(including windscreen, chips, etc.) at First Car as what I experienced with Budget the previous month. I had to take out aditional cover. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEPHEN - 11 October 2024
" Used AE for a few years now and always found them good and have never been let down Really good during Pandemic as regards refunds "
" Local company in Cape Town SA 10 min walk from my hotel. £82.00 for 5 days for 4 door hatch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 05 September 2024
" Consistently great experience "
" Excellent overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 11 July 2024
" Generally a good experience. I would use bluu again "
" Well run. Only problem is that the group of car includes diverse cars so that you often don't get the car you booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 05 July 2024
" All as above. "
" The car was good mechanically but the bodywork had multiple dents and scratches and had been recently washed but not dried properly so you couldn't see the problems with the bodywork very clearly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by LAWRIE - 29 June 2024
" great ease of booking "
" Good service, but delays in a queue when picking up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 20 June 2024
" I cannot get hold of a physical person. I receive charges unexplained. On booking the price is the price but i constantly receive additional charges "
" I have received an invoice from BLUU. I thought payment was made to you. I tried ringing the above number. There is no one ever in your office. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ALNOOR - 26 May 2024
" I filled full tank but they still charged extrs "
" I filled full tank but still charged extra "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 20 May 2024
" Easy Booking "
" Good efficient service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by GRAEME - 13 May 2024
" All went as planned and no issues. "
" All went as planned and no issues. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 26 April 2024
" Auto Europe have almost always given us a good service and we have used them for multiple rentals every year for several years "
" The only issue was that the batteries in the key fob ran flat during our rental. This meant that we returned the car without refuelling as the display said that the engine wouldn't restart if we stopped to fuel up. I did argue that we shouldn't pay the refuelling charge (but would obviously pay for the fuel used). This was less than £2, so not a big deal for us but equally, not a big deal for them to insist on charging! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by HENDRIK STEPHANUS - 25 April 2024
" Hazzle free dealings with AutoEurope. Also best/lowest prices received "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER CHARLES - 24 April 2024
" Experience was great would hire a car from them anytime when I'm in Cape town "
" Friendly staff, service was good and the car was not big but very economical and light on fuel "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANDREW - 10 April 2024
" Clear "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by NICOLE - 10 April 2024
" 10 out of 10! "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 04 April 2024
" Auto Europe is fine pro a decent service however the hire car providers need to be watched very carefullyvide "
" We arrived into Cape Town Airport aroung 4.45pm. Collecting the car was a long walk from the terminal but once there was relatively quick. Despite being told that we would find a staff member to review the car with us there was no one at the car pickup area. We were told it was the weekend and why should staff inspect the car with us. We inspected the car ourselves. The car provided was ok, with small ares of damage as expected on a car with +38000km registered. Over the rental the ignition key battery became flat and would no longer lock or unlock the car. The return was quick but we were not given any document confirming tank level or condition. I had to pay a deposit of ZAR5250 on pickup and was told this would be refunded on the cars return. I was shocked to see on invoice emailed to me on my return to the UK that I had been charged ZAR2250 for Young Drivers insurance surcharge. I am 64 and have held a drivers licence since I was 16 and was the only driver of the vehicle. I used the online forms to query this charge however Firts Car did not refund and failed to answer my query. I had to telephone them in South Africa and the handler agreed that this was incorrect and said i would be refunded the amount. I wait to see if this occurs. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by PETER - 30 March 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOY - 24 March 2024
" Always easy to book and competitive prices. "
" I had a bad experience with First last year but decided to give them another go this year. However when I went to pick my car up I was told I was a debtor and they could not release the car to me. This it seems relates still to last years problem and they claim I never paid for the chipped windscreen which they actually took from my credit card mid rental without consulting me. If this was really the case then I wonder why they have never contacted me in over a year! This was extremely embarrassing and time consuming before they eventually released the car to me. So far I have not had my deposit returned from this year's hire so I suspect that I'm going to have further problems! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by CLIVE - 21 March 2024
" . "
" Apart from an under-inflated tyre warning lamp showing intermittently, the car and the service were perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by NEIL - 08 March 2024
" Very efficient "
" Brand new car - no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GERARD - 07 March 2024
" Great value and easy to navigate to get the car I wanted "
" Despite filling out all the advanced paperwrok on line I still had to queue for at least an hour to get to pick up the car. Drop off was chaotic but at least did not take long. The car itself was great and the value of Auto Europe is good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRUCE - 05 March 2024
" The car was brand new, although had been scratched through the delivery. Excellent car with superb space for people and luggage. "
" Excellent car and staff at beginning and the end of the month "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JEREMY - 04 March 2024
" Will use again next time. "
" Very efficient communications once I booked, & at the end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALAN - 04 March 2024
" What was particularly good was the number of staff on duty to coup with the high demand on arrival day with Avis' Fast track system. Excellent ! "
" I have used a number of providers over the years and this was better than any that I have experienced at Cape Town. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 02 March 2024
" faultless "
" first class all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TIMOTHY - 29 February 2024
" Easy to use and good value "
" All was as good as could be hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLEM - 28 February 2024
" Every step of the rental process was seamless and efficient. Thank you to all involved! "
" Every step of the rental process was seamless and efficient. Thank you to all involved! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALEXANDER - 26 February 2024
" A very satisfactory hire. The lady at the drop off at Cape Town airport was extremely helpful "
" They were very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 25 February 2024
" VG "
" They were thorough and honest. They also drove us to the short stay drop off point in the car: never had that before "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 20 February 2024
" Good price and service "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ADAM - 20 February 2024
" GOOD SERVICE FROM FIRST BUT. VEHICLE UNDERPOWERED "
" VEHICLE SIGNIFICANTLY UNDER POWERED "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JAMES - 19 February 2024
" Arrived one hour late due to traffic problems and was charged a extra day "
" Check in was poor, tried to charge me for items which were prepaid. Charged me for 2nd driver which I was sure was included in my booking. The car had literally dozens of small scratches and windscreen chips which were noted at the pick-up. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by MARK - 18 February 2024
" Auto Europe's website is easy to navigate and complete a booking. Choice of vehicle types and levels of insurance/comparative pricing are clearly visible/explained and prices are mostly competitive compared to other UK brokers/suppliers "
" I rent regularly from BLUU at Cape Town airport. They are friendly, efficient and provide well maintained vehicles at a fair price. Only issue I've had (on more than one occasion) is the refuelling fee to put a couple of litres of fuel in even though I've just filled the car up and driven only 3km from the petrol station to the car rental centre. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by GRAHAM - 15 February 2024
" Bluu Cars seemed to be very much lower quality than I would have expected. "
" The first car offered had scratches and marks on EVERY panel some of which were marked on contract most of which were not. After commentating the vehicle was replaced with another car that was scratched all over. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by SHEILA - 15 February 2024
" Unless this is resolved - I am very unlikely to recommend you to anyone - on the contrary - I would advise against based on this experience... "
" Very unhappy Have been sent an email by Avis advising they are about to deduct 3141.52 ZA Rand from my Credit Card when everything was paid upfront with yourselves before my departure. I have contacted both Avis in ZA about this and yourselves - but have heard nothing from either yourselves or Avis - save this request feedback automatic form!!!! See cut and paste from Avis email below! In case of any queries about the release of the authorisation hold, please contact your bank. Below are the values relating to your rental: Auth Code Auth Amount 016436 3141.52 Thank you for your valued support. The Avis Budget Team Please can you investigagte and come back to me? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 13 February 2024
" Kept waiting "
" Was not allowed to collect car as I was early, was kept waiting until closer to the tine "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 09 February 2024
" Easy to get a good deal without having to trawl through endless sights "
" Slow to return deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by OLIVER - 03 February 2024
" All very easy, great price! "
" Highly recommended - great car, very clean and quick service. Would absolutely use Bluu again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARLOTTE - 11 January 2024
" Easy to book. Good with updates "
" Very efficient. Easy to check in and out. Good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 08 January 2024
" The service of budget affects the reputation of auto Europe "
" They tried to claim I had damaged the car. Luckily I had video evidence to prove I did not and they withdrew the claim "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANTHONY - 19 December 2023
" see 3 above "
" Efficient, helpful staff. Clean car. Easy check-out and check-in "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by VINCENT JAMES - 13 December 2023
" Yes "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MARK - 07 December 2023
" Pretty efficient once you signed your life away "
" Pretty efficient "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 05 December 2023
" Very efficient and comprehensive details on exactly what we were buying "
" Very helpful - no queue which was a bonus too! Upgraded the car at no extra charge when they saw how much luggage we had! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 17 November 2023
" Everything very straightforward. "
" I've used First for many years now. Always a very easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 06 November 2023
" See above "
" I've rented with BLUU many times previously in Cape Town. Efficient and friendly representatives and cars are well presented. One issue: I filled the car up at the BP station on the airport perimeter road (done by attendant, not self-service) and yet they still charged me for a few litres of fuel plus a separate refuelling charge! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ABIGAIL - 30 October 2023
" Amazing! "
" Top notch service with very little complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DYLON - 27 September 2023
" The car I've received had lots of marks and scratches on it. The rims of the tyres also looked fairly damaged. Half of these were not documented on the damage sheet. I've then highlighted this to the attendant and he wanted me to just leave it like it is as he didn't have a pen! I then had to take pictures of the marks, scratches and damages. At drop of time, the attendant wanted to to make the scratches as my fault, fortunately I had the pictures as evidence. It's rather poor for a car rental company to try and make you try to leave with the vehicle without proper documentation of issues. Further, the excess quoted looks quite different to those agrees with Auto Europe which was ZAR8000 whilst First Car made me sign an excess of ZAR12000, again that was quite disappointing. I'll not be using Auto Europe and First car again going forward. "
" The car I've received had lots of marks and scratches on it. The rims of the tyres also looked fairly damaged. Half of these were not documented on the damage sheet. I've then highlighted this to the attendant and he wanted me to just leave it like it is as he didn't have a pen! I then had to take pictures of the marks, scratches and damages. At drop of time, the attendant wanted to to make the scratches as my fault, fortunately I had the pictures as evidence. It's rather poor for a car rental company to try and make you try to leave with the vehicle without proper documentation of issues. Further, the excess quoted looks quite different to those agrees with Auto Europe which was ZAR8000 whilst First Car made me sign an excess of ZAR12000, again that was quite disappointing. I'll not be using Auto Europe and First car again going forward. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by NICOLAS - 17 August 2023
" Good value - cheaper than booking direct and got a free second driver. "
" The car provided smelt badly of cigarette smoke, however First changed to car the next without any quibble. Pick up queue was shorter than other renters at Cape Town airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by GERALD - 15 August 2023
" On returning - welcomed in person by attendant - and return acceptance completed within 2 mins without need to attend their offices - great. "
" Everything very straight forward and as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 13 May 2023
" Everything was nice & easy. "
" Really liked the Suzuki Celerio. Managed to average 25.3 km/litre in the three weeks I drove it so very economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by FRANCES - 03 May 2023
" Couldn't fault a thing. First Class! "
" Excellent all round - slick, quick, efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LOUIS - 02 May 2023
" Pickup and drop off was good but the quality of the car was bad. Would definitely pay more and be sure that we have a good quality car, next time. "
" The vehicle was dirty and full of pre existing damage. It looked like a very old second hand car. It was full of rattles and the boot looked like someone had used the car to transport cement "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CAPE TOWN, ZA - Reviewed by ALAN - 20 April 2023
" No "
" Very nice car - excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 19 April 2023
" See above "
" The air conditioning system on the first car that was rented to us did not function adequately so the car had to be returned and exchanged (which was inconvenient). The second car was fine, although the windscreen wash bottle was empty when the car was handed to us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by SANDRA - 13 April 2023
" We have used Auto Europe for many years both in South Africa, the UK and Europe. I am constantly recommending the company to others because the rates are always the best, the website user friendly, and customer services when we've needed it, is always helpful. Thank you Auto Europe for being such an excellent, reliable and cost effective service! "
" We select them every time and they are always efficient, helpful and friendly. In addition, they gave us a free additional driver, which wasn't on the actual booking. Highly recommend First Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 07 April 2023
" Auto Europe is always the First choice site for Car Hire where ever we travel. "
" everything with First Car was very professional and they were accomodating in dropping us back to the terminal with our luggage. The one thing which would of been nice would have been a small choice of cars at collection which had been the case at other times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HELEN - 01 April 2023
" Car was fine though not very clean seats inside we had to clean them "
" Slow on arrival on paperwork "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JOY - 21 March 2023
" I have hired with you lots of times in the past but this was very disappointing. You now only seem to use Budget, First and Bluue in Cape Town whereas in the past you had much more choice. "
" The first car I was given overheated just as I left the airport and was joining the motorway so had to return and exchange it which was very time consuming because of the large queues at First. The second car, a Suzuki celerio , was a very poor car. It had no remote locking and not even central locking which is a real safety and security issue in S.Africa. I then got a chip in the bottom, middle of the windscreen when a stone or something hit it so as I didnt like that car I returned and exchanged it again. I was charged for a whole new windscreen without them even advising me. The first thing I knew was when my bank queried the charge. So I then ended up with a third car which was extremely old and not what I would expect from a hire company. When I returned it there was nobody around at all to accept it so I had to wait till somebody came. The whole experience was way below what I would expect from a car hire and it cost me both time and money each time I had to return to the airport. I most definitely will NOT be hiring with First again! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by HECTOR - 18 March 2023
" Straightforward and efficient, easy to see the different options available. "
" Excellent service including dropping us off with our bags at the airport. No problems with the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by LYNNE - 17 March 2023
" Easy location for pick up and drop off. "
" A very quick and easy process from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHAYAWIN - 15 March 2023
" Best value for money. Easy booking exprerience. "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by STEPHEN - 14 March 2023
" Trip delayed by a week but easy to cancel and rebook "
" Large scratches on windscreen, boot had to be slammed shut and foot mat was from a different manufacturer and didn't fit. Staff very efficient and no other problems encountered. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by PHILIP - 12 March 2023
" Check in and out a bit chaotic but not bad "
" car in very good condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 04 March 2023
" Straightforward and easy experience "
" Courteous staff handled transaction efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 02 March 2023
" Everything worked well as expected from previous experience "
" Best rental outfit at Cape Town International. Efficient and friendly in way not experienced with other outfits "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 14 February 2023
" Best service experienced in over 30 years of travelling and use of hire car companies. "
" Excellent service at collection and delivery stage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROGER - 13 February 2023
" Same as 3 "
" Drop off was very busy and very chaotic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT DAVID - 13 February 2023
" Good "
" Ok ... except they changed me for tolls when Cape Town had no tolls roads ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by PAUL - 04 February 2023
" Friendly people no queue efficient return "
" Probably the best service have ever experienced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 28 January 2023
" There must be a quicker system of checking people in. I'd already provided all my info "
" Unacceptably long queues to collect "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 26 January 2023
" It worked well "
" Apart from still awaiting the refund of the deposit, all worked very well: quick efficient and straight. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MARK - 19 January 2023
" Very easy site to use, prompt replies and detailed paperwork. Which I have used a few times before when traveling overseas an in the UK. Never had any issues before. "
" Had a problem with the car and had to return after 2 days which was very inconvenient as I was away from Cape Town. Nobody apologised for the inconvenience caused as I lost a days holiday and they never credited the petrol I used to drop off the car and return to my destination which was Barrydale 6+ hour round trip. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by EDMUND - 15 January 2023
" See 3 above "
" The car and all the service was fine. However, heaving filled the car with petrol right beside (300 metres) from the car-return depot, I was disgusted to receive an invoice for re-fuelling. The attendant confirmed to me that it was full and this was the basis on which I signed the return form. This is either an error or else a fraudulent invoice. I am still awaiting it to be resolved and, unless it is, I will definitely neither use nor recommend First Cars again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREAS - 03 December 2022
" Best way to rent a car! "
" Used them a few times, never had a problem and the staff is very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DESIREE - 01 December 2022
" Only one problem. I refueledbefore return and still got charged R107 for fuel "
" Only one problem. I refueled before returning car but still got charged R107 for fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGI - 28 November 2022
" overall was good experience except being charged without being informed "
" charged contract fees of R105 without any explanation or warning when the car was taken there was some nose in the dashboard especially when you drive on the highway which should be checked prior renting the car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by ALLAN - 10 September 2022
" Used AutoEurope and, through them, First Car Rental in South Africa for very many years now. Excellent service by both - I'll definitely keep coming back for more! "
" Used AutoEurope and, through them, First Car Rental in South Africa for very many years now. Excellent service by both - I'll definitely keep coming back for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANNE - 01 September 2022
" Very good "
" No hitches or complaints. Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ISABELLA - 28 August 2022
" very efficient, I did not have to wait long for my car "
" The car i was given did not have a boot, so I had to visit shopping centres with my bags visible - never a good idea in South Africa "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 06 July 2022
" First class customer service. "
" It's the second time I have use first car at Cape Town Airport, on both times I found the pick up and drop of was fast and efficient. Customer service at the desk was first rate and cars are were in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 27 April 2022
" excellent "
" Took me to Airport departure in car so I did not have to struggle with luggage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 25 April 2022
" . "
" This rental was such more expensive than recently "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CAROL - 11 April 2022
" Very grateful to the young man who was thoughtful enough to see that we had a wheelchair as well as a lot of luggage and drove us to the terminal after handing over the vehicle. Sorry didn't get his name but a credit to the company "
" As reliable as ever "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 09 April 2022
" Easy to use and always good service. "
" Used often before and very satisfied indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ERNEST - 02 April 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 15 March 2022
" Wrong to release an unchecked vehicle "
" When I first ran low on petrol I discovered that the petrol cap would not open because it was broken therefore I was unable to refill the car! Luckily I was near to where I was staying and First Direct were able to replace the car . Very different had we been far away and isolated! Why did they not check the vehicle before issue. Very bad form, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by THOMAS - 13 February 2022
" Have use autoeurope for many years, always reliable and prices are competitive. "
" used to use another provider in South Africa but have now used Budget twice, They don't hold as much deposit, cars are fairly new and service is good on return although a bit slow when picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 05 December 2021
" Prices are up a lot but process worked for me "
" Having pushed me to do online check in it made no difference to process as only one desk open "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by THOMAS - 23 October 2021
" Have used auto Europe many times. Offering remains competitive and trouble free. "
" As expected, have used budget in SA previously. Very helpful and it was quiet so no long wait. Car was similar to that booked an relatively new. All in all a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DR KATHLEEN - 24 January 2021
" Auto budget are well priced and efficient. "
" The car was so filthy on pick up, inside and out. I had to wash he windscreen I order to see out of it, unfortunately the rear window didn't have a wiper...side windows also filthy and VERY difficult to see out of. Sand inside car. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by RONALD - 19 January 2021
" Great product although extensions are double the price of new contract Needs looking into "
" Excellent all round service and quality car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HECTOR - 01 May 2020
" A good experience .On returning the car the Budget manager was very helpful driving us from the drop off to Departures as my wife has a walking problem. This happened both this year and last ,Full marks! "
" I would be ghrateful for your views on Full insurance. I asked you for full cover but Budget also charged for full local cover, so i ended up paying twice. In future it seems more sensible to ask you for minimum cover and get the full cover from Budget? YOu really need local cover to avoid possible problems locally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 28 April 2020
" yes "
" As always, first class service all round. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 12 April 2020
" Easy to book and very competitive rates. "
" Fast service in office at airport. Professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 09 April 2020
" Great experience as always "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by PETER - 04 April 2020
" Good value for money. Staff very polite and no pressure selling. "
" First Time I have used First Car but it will defiantly the last. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 02 April 2020
" We returned the car two weeks early due our growing concern about the coronavirus. The process was hassle free & will have since been informed that we will get a partial refund. Excellent service all round! "
" Our flight from London arrived earlier than expected so when we got to the First desk, our car wasn't ready to pick-up. However it appeared within 30 minutes so we were happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DR KATHLEEN - 31 March 2020
" As above "
" Car was very dirty, I appreciate that South Africa had water restrictions....that was last year, Budget are still using that reason to to give customers dirty cars...unacceptable "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by MAGDA - 29 March 2020
" Booking process is easy. "
" Car was in very good condition and as specified. Drop off in different location was also efficient. Only downside was check-in at Cape Town airport. Very long waiting time, mainly due to not all computer stations being staffed, even though more staff members were floating about. The person eventually serving me was quite efficient. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 29 March 2020
" Nothing to add. "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ALAN - 29 March 2020
" will definitely use again "
" efficient,friendly, and quick, excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JASPER - 24 March 2020
" . "
" Very happy with the service I received at 1st Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SHIRLEY - 24 March 2020
" Staff in SAfrica very slow long wait to pick up car and only 3 people in front of me "
" Staff very inefficient. No water in windscreen wipers filled myself "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by DAVID - 23 March 2020
" Why would I recommend a broker who in turn recommends a poor hire company? "
" On pick up my Credit Card was debited R3000 as a security deposit. I returned the car with no damage and a full tank of fuel. The car was checked and agreement was made that everything was good and that my R3000 would be returned within 7-14 days. First Car took R278 for refuelling. The car was returned with a full tank. I feel cheated and therefore would not recommend that anyone use First Car in Cape Town "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RICHARD - 23 March 2020
" All good. Returned car early as changed flight home due to Corona. First were excellent. "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MALCOLM - 22 March 2020
" Excellent - will use again. "
" Very straightforward and efficient. The car was immaculate, and the drop off was speedy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTIAAN - 21 March 2020
" No comment, I was very happy with everything "
" No comment, I was very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREAS - 20 March 2020
" good and efficient "
" price criteria was main decision size of vehicle good for several pieces of luggage and two people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANDREW - 19 March 2020
" I filled the car to full approx 10 km from the airport , and the staff at drop off agreed it was full. When I rec'd my invoice a couple of days later I was amazed to see I was charged 54 rand for fuel. Again not very good. The value for the car was good but your staff at the desk and drop off do not have great customer service skills "
" We were a few minutes early when we arrived at the check in for our car, and were told we would have to wait 10-15 minutes. After 40 minutes we discovered we had been totally forgotten.Not good!!!,! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MARION-FAITH - 15 March 2020
" Easy process!! Will recommend! "
" Super smooth and easy. Will definately use again next time if price is still as competitive :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TREVOR - 15 March 2020
" Auto Europe are good but First needs to attend to customer relations "
" vehicle was not what we signed up to but was an almost ok substitute. We did fill the car on the airport within 200m of the rental place bur still they requested top up and I really question this. It was minimal but still a scam? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by MICHAEL - 15 March 2020
" Very Good, will be happy to go with Bidvets in futiure "
" The car provided was a VW and it was not really comfortable . Bidvest changed it for a Toyota with no trouble at all just by dropping by the office. We had a licence problem and had to present one sent from UK and they suggested we took the new licence to an office more closely located, easy and no problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HARVEY - 14 March 2020
" Very efficient service. Nothing to fault "
" Very efficient service. Nothing to fault "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEVEN - 13 March 2020
" Great "
" Great service no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ELEANOR - 13 March 2020
" Great "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 09 March 2020
" 5 star "
" Excellent and friendly service on collection of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MIGUEL - 09 March 2020
" Efficient booking ptocess "
" Nice and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 07 March 2020
" all good "
" No problems and vert efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CORMAC - 07 March 2020
" Na "
" Front tyres would have been illegal in the UK - I only noticed them after a couple of days. There was not enough tread - I pointed this out on the return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by GREGORY - 03 March 2020
" The car was alright but it was less that I expected "
" I did not get the car I had reserved - I was given a VW POLO "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by PETER - 03 March 2020
" A1++++++++++ "
" A1++++++++++++++= "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 29 February 2020
" No adverse comments save for vehicle having numerous marks/chips on pick up (too many to record/check). "
" Regular users. General high standard of service ensures we continue to use you "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by IAN - 28 February 2020
" Smooth process from booking through to completion of car rental. "
" Good customer service. The first car (Toyota Avensa) was large with insufficient power so we took it back and they swapped it for a Ford Ecosport which was much better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DAVID - 25 February 2020
" Same as Hertz comments "
" Friendly, efficient counter staff, however operational pressures appeared to delay delivery of the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by FIONA - 25 February 2020
" No issues all was very smooth and as expected.The rental company didn't have the exact van we had booked which was disappointing however they very quickly found an alternative which was probably an upgrade. I would use this service again and have already recommended. "
" The rental company didn't have the exact van we had booked which was disappointing however they very quickly found an alternative which was probably an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JULIE - 24 February 2020
" Easy booking system but partners need to do better. "
" Lots of extras appeared from nowhere on our contract. Which required the supervisor to remove them, this took an age on pick up. The GPS we were given did not work, which when you are driving in city you don't know was a nightmare. I thought the car was underpowered and didn't change gears easily. On returning the car I complained about the GPS and the charge was refunded, this also required the supervisor and took an age. Altogether not a great experience unfortunately. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by JAMES - 24 February 2020
" Every thing went smoothly. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BERNIE - 23 February 2020
" As Above "
" All went to plan, just awaiting my ZA R 3000 excess deposit return!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ELIZABETH - 23 February 2020
" As above. I think we got a good deal with Auto Europe, but the local vendors were not clear about our contract and we were not in a good position to question what they suggested we add. "
" It was unclear as to what was covered in our original booking when we got to collect the car. Hence, I think we probably paid extra for insurances which we didn't need as the person on the Budget (Avis) counter could not assure us that we were covered eg we paid for extra windscreen and tyre cover. Likewise, although the dropping off was very smooth, we did not receive an emailed invoice - it was texted on the phone which again made it very unclear what Budget was charging us, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 21 February 2020
" Used auto Europe for many years all through Europe and the rest of the world and have had little cause for complaint "
" Office town was busy so took 45 mins to get car.then had problems with computer so could email copy of agreement.ended up with a paper copy.car was nearly new and was very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GILLIAN - 21 February 2020
" See above "
" Having been told when I collected the car that no charge would be made on my credit card for the deposit, I found that it was taken out of my account and I am now waiting for it to be returned.no doubt I will lose out on the exchange rate. ( I had already paid for the rental in full through Auto Europe) I returned the car having filled it at the filling station a few hundred yards from the car rental returns. I was surprised to receive an invoice for R 53 which was for fuel - R20 of this for a service charge for the privilege of being charged for 2,2 litres of fuel. Having filled the car to the brim there is no way another 2 litres would have fitted in the tank. I know the amount charged may seem insignificant but I object on principle since 5ere is no way I can guarantee that the car was completely full to overflowing when I originally collected it. So, from being very happy with all aspects of the admin of the car hire, and having used you in the past and been very happy with the service I have received I am left feeling a little disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 21 February 2020
" Used Auto Europe many times but disappointed this time "
" This car was the oldest car I have ever hired 60000 k on the clock. It felt very tired and the suspension was very rattlely "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by CHARLES - 21 February 2020
" good clean car, well presented, enjoyable experience with no stress. "
" Everything was satisfactory, couldn't be improved, Good Price, efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 19 February 2020
" I have hired cars at CPT many times with various suppliers without any complaints whatsoever. th is the first and last time that I use First Rental. "
" I booked a Ford Focus rated as an intermediate car but received a polo sedan which is an economy car. The assistant said that they had stopped offering the focus and if I didn't like the alternative I should phone their head office. I could have rented the polo sedan at half the price elsewhere. I filled up at the BP airport garage on my return and Their invoice which I received 2 days later charged me 45 rand for petrol. They took a deposit of 3000 rand straight away on the first day of hire and now 5 days after the hire have not returned it. Other companies take a card authorisation for the deposit just in case any charges become due later. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by PHILIP - 19 February 2020
" Sat Nav was poor value and wasn't very effective. Did not have the roads on that I needed. "
" Sat Nav was poor value and wasn't very effective. Did not have the roads on that I needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by IAN - 17 February 2020
" Except above, excellent. "
" Just received an emailed receipt for the Extras. 75 rand for an unpaid toll including administration charge. I was waved through the toll booth and said it was free for rental cars. 20 rand for petrol administration. Very minor costs but still a surprise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by TAMZIN - 14 February 2020
" I will never lease from Budget again. "
" I am in dispute with Budget over damage they claimed I caused, which I did not. They are not providing any proof of the damage, just proceeding to charge my card. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by CHARALAMBOS - 13 February 2020
" i left the tank on full but was still deducted an amount. that was a little unfair if you ask me. the car itself was just fine. peripheral scuffs everywhere but couldnt fault the drive. "
" i left the tank on full but was still deducted an amount. that was a little unfair if you ask me. the car itself was just fine. peripheral scuffs everywhere but couldnt fault the drive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JOSEPH - 12 February 2020
" I have only good things to say about car hire with AutoEurope and First car "
" I have used First Car several times and have always been very happy with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by MICHAEL - 10 February 2020
" The return the car with a full tank of petrol is open to abuse. "
" I filled the car up with petrol to overflowing and took a video of the process but was still charged for not having a full tank of petrol on return of the car. This is the second time this has happened with First Car "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 09 February 2020
" Not bad experience, pity the car wasn't quite up to standard "
" Car felt old , lots didn't work , centre screen , no radio , clunky gearbox "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by DAVID - 08 February 2020
" Excellent "
" Just plain and easy, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 07 February 2020
" Very satisfactory experience "
" Fullfiled my expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JACKSON - 31 January 2020
" I cannot recommend First to anybody because of the practice of charging against the card "
" When we arrived they blocked an amount on the credit card as a deposit. This was acceptable practice. However we have had a credit card summary which shows this as a charge which has not been refunded. We would like this money back and I assume that you have more influence than we have? "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ROBERT - 27 January 2020
" Interested to hear your comments on this. "
" The pick up was quite chaotic as it was a busy airport with people queueing and no paperwork was given to us after signing various forms. We inspected the car after being told there was one mark on it. The rental was fine until we returned the vehicle and a scrape was shown to us under the front of the car which was visible if you laid down so we never saw it on inspection. We have today had a bill for this scrape. Very disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 27 January 2020
" This is the third time recently we've used Auto Europe and you seem to offer extremely good value. We've not had to make a claim yet but your additional insurance seems particularly good value and comprehensive. "
" The staff at the airport terminal could have been clearer in their explanations when we collected the car, especially with regard to the automated toll device. However they did have a brilliant map for when we returned the car. The car itself was OK but was a very basic model and lacked the power to cope with significant hills. We also found the air conditioning wasn't really good enough when the weather was very hot. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by HESTON - 27 January 2020
" Good price and efficient communication. "
" The staff member was friendly but their technology was a little tempremental. An extra driver was included in our original price which was a nice surprise. I didn't know cars still existed without central locking and electric windows. Especially in a relatively dangerous place as Cape Town central locking would have provided greater peace of mind - we spent a lot of time double checking that all the doors had been individually locked. Air conditioning was appreciated though. The person who took our car from us asked us for a tip which felt a bit uncomfortable (although only after he'd given us the all clear). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by DENISE - 24 January 2020
" Very good. Easy booking and everything went according to plan. "
" Very impressed. Lovely new car in very clean condition. The service and attention from the staff at First Car at Capetown Airport was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALLAN - 15 January 2020
" Auto Europe service is reliable and effective "
" 1) On collection, the car was not full of fuel as claimed 2) The onboard computer and entertainment system had been disconnected and required an Authentication Code to be activated. This was not recorded in the Owners Manual (as suggested by manufacturer) and there was no service document in the vehicle, where the code is apparently provided. This required a visit to a Budget office and several phone calls from staff to sort out a simple problem. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by SEAN - 14 January 2020
" Great experience "
" Great experience but car provided was very underpowered for its size. It would be good if engine size information was made more transparent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NEVOLENE - 13 January 2020
" Fair experience. Please ensure cars are properly cleaned "
" Pick up was fine, car was just dirty on the outside with a lot of scratches. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by PAUL - 12 January 2020
" The Car provided was not roadworthy and we had to return it.Not the customer experience you wanted following a 13 hour flight.The exhaust system had completely blown and the car sounded like a tank.How First wanted to give us a car in such poor condition is amazing. The supervisor Zanele was very unhelpful and had no basic customer service skills or behaviours, completely disinterested. They had cars ready but chose to make us wait. Why?Returning the car in Cape Town city the representative Alex was pleasant and efficient in his dealings with me. "
" The Car provided was not roadworthy and we had to return it.Not the customer experience you wanted following a 13 hour flight.The exhaust system had completely blown and the car sounded like a tank.How First wanted to give us a car in such poor condition is amazing. The supervisor Zanele was very unhelpful and had no basic customer service skills or behaviours, completely disinterested. They had cars ready but chose to make us wait. Why?Returning the car in Cape Town city the representative Alex was pleasant and efficient in his dealings with me. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by JOY - 04 January 2020
" Very disappointing. "
" This is not the first time I have hired with First and not the first time I have been extremely disappointed. They are cheaper than most but you still expect a certain standard. The car had no central locking which is not good in S.Africa in case you need to leave somewhere you feel unsafe in a hurry. When I returned the car they refused to give me a final invoice despite being happy with the state I returned the car in and assured me it would be e-mailed to me later that day. I am still waiting and that was 1 Jan. This is also a problem I have encountered before. Very, very dissatisfied but would be very grateful if you could obtain a final invoice for me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ALLISTER - 26 December 2019
" Excellent used auto europe for years never any bother and now they do the extra insurance no need for the hard sell on pick up "
" Not the cheapest but you get what you paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 25 December 2019
" As above "
" Overall a good experience just very annoyed that the car was dirty inside when we picked it up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by DEREK - 12 December 2019
" Smooth and efficient "
" Simple to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 09 December 2019
" Budget office in Capetown was pretty chaotic. We just beat a long queue "
" Chaotic when collecting car. as "systems were down" Unexpected items pending on credit card. And still pending 3 days after returning car "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RACHEL - 05 December 2019
" All good "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 04 December 2019
" It was a bad experinece "
" It took an hour to pick up a pre booked car after a 11 hour flight. Totally unacceptable. The staff had no idea what was going on and it was chaotic. Everyone was upset and it was very hot,. It was so crowded they had to open extra counters outside in the driveway in a tent, in the baking sun. SHOCKING experience "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HENRY - 04 December 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TIM - 29 November 2019
" I have used Auto Europe in various countries for more than 10 years for business and holidays. The only issue I have found is when I chose to rent from Gold Car. They were a real pain with regard to insurance in a threatening way! and so I normally choose Sicily by car (auto Europa) or the cheaper partner companies owned by hertz or avis. "
" Excellent staff at the reception, one of them showed us to the car and checked it over with us. The car was almost new, clean and full of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RAY - 25 November 2019
" as said "
" Several bookings with Budget cape town always good value and service. Only criticism they are victims of own success, long queues when collecting. Express for regular customers would be good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 24 November 2019
" Easy booking "
" You have to pay a refundable cash deposit which is returned after cars return less what seems to be a compulsory refuelling charge. I returned the car completely full, couldn't get more in the tank, and I was still charged. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RODNEY HILTON - 23 November 2019
" We always find the staff cheerful and helpful. "
" We usually get really good service, this time was no exception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JOHN - 22 November 2019
" as before , good service and value "
" Good service and value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBIN - 20 November 2019
" Nothing to report "
" At drop off staff advised all ok, there was no paperwork as I would receive an email. Email received, advised that I was being charged for refuelling. This was despite (a) having filled the tank before returning (fuel receipt shows time 6 minutes before vehicle returned to budget), and (b) having been advised all ok. This is sharp practice "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by STUART - 09 November 2019
" All round good experience "
" Easy pick up and drop off. Friendly staff with no attempt to see further insurances etc. Good clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 09 November 2019
" See comments above. "
" Car had numerous scrapes and scratches which were not on the documentation provided. We had to find a Hertz employee to update the information. Not good! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by LUCY - 08 November 2019
" Easy booking. "
" Everything went as p;lanned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARITA - 07 November 2019
" I would have preferred to have a car with central locking. "
" I am very pleased with the my experience with Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by MICHAEL - 06 November 2019
" Terrible "
" I wanted to hire the car a day early. I tried to change my booking with Autoeurope but your site refused the change. I drove to the airport and discussed with First Car and they said no problem just come in a day early and we will give you a car without a problem. I arrived a day early and was refused a car despite being told 3 days earlier that I could have a car early. I was told to do it online with you but the website refused to advance the booking so I phoned you, AutoEurope and the operator said I could not change the date or time of the booking. This was really inconvenient. Why can't you change a booking 48 hours in advance!!! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by NICHOLAS - 05 November 2019
" Please see above "
" After filling the car up with petrol at the airport on date of departure we are now being asked to pay admin and further petrol fees after the car was filled completely and dropped off with the fuel gauge showing full "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAMELA - 05 November 2019
" All good ! Just makes life easier. :) "
" In Cape Town the representative was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 04 November 2019
" I have received a series of inane comments from your staff in response to my request for help. Nobody has done anything to help. Instead the messages thank me for using Auto Europe and ask me to contact Auto Europe if I have any questions. I have done so repeatedly but to no avail. Dreadful service. The fact that you have sent me a survey before addressing my concerns demonstrates still further how little you care. "
" I am still waiting for you as my broker and First as the car rental firm to address my concerns about: (a) being charged for petrol when the tank was completely full; and (b) being charged for GPS which was included in the price. I am very dissatsified. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by REBECCA - 03 November 2019
" Great value "
" Brilliant value for money and great servixe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 26 October 2019
" As always auto-europe is easy to use and offers great deals and service "
" Somewhat slow and tedious check-in process "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GARY - 24 October 2019
" Very good the car was nearly new "
" Very efficient no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 21 October 2019
" Very satisfied "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 10 October 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by BRIAN - 10 October 2019
" Auto Europe always very ptrofessional and great deals "
" On collection it seemed it was a bit long as if admin stuff was not done and as I regularly use Bidbest I assumed they would have all my info "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 24 September 2019
" Hoping the condition of the car given was a one off as we are normally quite happy with the cars and service normally given. "
" Have used First Car a few times and been quite happy with them, but the condition of the nearly new vehicles bodywork was vastly worse than marked on the hand over form given with the keys at check in. On returning to the counter to complain and told the form was for the client to mark up was nonsense and the form is marked up by First Car only after cleaning and what is seen! If I weren't not so cynical maybe this was an attempt to scam the customer into paying for damage not noted at handover and which is NEVER fixed by the company. I told the supervisor this and didn't expect a future claim from them. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by MICHAEL - 23 September 2019
" A fast and efficient service, friendly and helpful staff. "
" As stated in the terms and conditions you recieve the car full and when you drop it off you will be charged for refueling it even if you have just filled it up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANDREW - 22 September 2019
" Overhaul good service. Car was delivered in good condition "
" Staff at drop were unhelpful and sullen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEVEN - 20 September 2019
" As per my comment above "
" I returned the car full to full with fuel and received a further bill where they said they had to fill it up again even after I supplied the fuel slip and did not do much mileage I contested it but were adamant that there was more fuel to put in?? "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by DAVID - 14 September 2019
" I was very unhappy with your company's support with a booking we had in July at Munich. Having booked cars through you for a total of around 3 months per year for the past few years, I said then that I won't be doing that again. And I won't. In December I have cancelled through you and booked with another agency. I don't plan to use you again. "
" We have used First Car many times over the last few years and our feeling is that the model of car you get (in this case, C class) has got worse and worse. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by AJAY - 03 September 2019
" Quick and simple service "
" car was ok basic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NIGEL - 28 August 2019
" I can't blame Autoeurope for the issues but you need to address them as the other 3 cars we rented had similar experiences "
" The vehicle was hours late for Collection and for some reason on drop off I was charged 46 Rand for fuel which considering it was fuelled to the brim about 200 yards from the dropping point is astounding. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by VICTOR - 21 August 2019
" I have been with you for many years. You have been honest and competitive in pricing. Keep up the good work. "
" WE were serviced by Avisbudget. We spend more than 2 hours getting our vehicle. 1. We had an upgrade to an AMG, nice but as we were leaving the airport "Tire Low Pressure" came on and we had to return. 2. Second car was a CLA 200, we progressed further. As we entered the highway, "Tire Low Pressure" came on as well. SO we had to return as well for a change of vehicle. The lady Amelia was very helpful to settle us. Her male colleague was not so helpful and aggressive, he was only momentarily there and wanted to reset tire pressure indications without checking tires. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by MUHAMMAD NOOR - 15 August 2019
" Extremely good. "
" Good overall "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by FREDERIK - 13 August 2019
" Was helped fast, car was clean will use them again. Refueling fee was very reasonable. "
" Was helped fast, car was clean will use them again. Refueling fee was very reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARIUS - 23 July 2019
" Great "
" Cheslyn was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 16 July 2019
" Always great experience "
" Very good experiance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ALMIRO - 08 July 2019
" Not too much to complain about "
" Way better than First Car Rental. Counter staff could be more efficient though "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ARNOLD - 17 June 2019
" Good service always "
" Good rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ELIZABETH - 10 June 2019
" Please see above "
" Avis/Budget were very efficient when collecting/returning the car so not really a problem. However, there was a TAG on the car which were not made aware of so that will be deducted from the deposit - possibly with an admin fee?? We should have been told about the TAG before taking the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by SUSAN - 06 June 2019
" Low advertised deal price, but inaccurate info on amounts to be paid locally. "
" The car was not in very good condition, with lots of chips, dents and scrapes. The local charges applied for GPS were higher than advertised on your website, which made the deal not as good value for money as expected. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CAPE TOWN, ZA - Reviewed by ALAN - 08 May 2019
" Great six weeks in South Africa "
" Good value and great service from all the staff at Cape Town airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MALCOLM - 01 May 2019
" Great experience "
" They were very efficient and friendly, no queues compared to some other hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEVEN - 16 April 2019
" ... "
" The Toyota rush was very slow, not what we were expecting. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by NIGEL - 14 April 2019
" Car was adequate and very fuel efficient. Slight confusion on the policy of returning with full tank or not as the policy document informed to bring back full but further information later on the hire informed do not return full. "
" What more can you ask for, no queues no hard selling for upgrade or extra insurance and on the road in no time at all. Return was just as easy and very close to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KAREL - 13 April 2019
" Please read the above lines in the above boxes, that'll give you my comments about our experience. Of all this I'm mostly concerned about the possible charge for petrol, not so much about the toll fees (in my memory about the toll fees for ordinary cars is that a single passage costs now ZAR53; so times 3 would give the figure of R159, not 669.... "
" I booked Nissan Almera with Auto Europe (or similar...). Well, I got the "similar", i. e. Suzuki Baleno. Thre's nothing wrong with that type of car but it is smaller than Nissan Almera! And i met several other travelers that had Nissan Almera from First Car... Secondly: I had to pay (= mandatory order) of ZAR3000 - ok. I've now received a refund of ZAR2330.68. What was the amount of ZAR669.32 used for?? Was it for toll on the N 2?? (went through that 3 times). Or was it also for petrol?? If that's the case, I would be very unhappy, as there was a note in large and colourful note hanging from the rear mirror saying "return vehicle empty"!!! Can you please explain that!!! Furthermore, our Suzuki Baleno had some sticky tape applied to little side spaces (for coins or small objects) - that doesn't really make a very good impression "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by DAVID - 13 April 2019
" As noted above. Auto-Europe need to get this stuff sorted out. "
" The car we had, a Ford Figo, is absolutely awful, with the most basic features I have ever seen in a Category C car. If this is what First are going to give us in future then we will cross them off the list! In the past, we have had cars from them for a total of maybe 12-15 weeks a year. Maybe this will be the last time. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by DEREK - 12 April 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HAMISH - 12 April 2019
" Booking with auto Europe is efficient and I do feel we get offered the best available deal. A shame the rental company cant fulfil our request. This should be made clear before travel "
" When I made the booking (6 months prior to travel) i requested an infant seat and a toddler car seat. Upon arrival at Cape Town International we were told that this was subject to availability and that no infant seat was available. This was the case for another couple just ahead of us in the queue. I find this entirely unsatisfactory and poor service. It is illegal to travel with babies out of car seats and when you travel across the world, you are at the mercy of the car hire company to assist. When making such a booking so far in advance, I would expect arrangements to be made to provide the required equipment. Instead the staff at the desk could offer no help or solution and in the end we had to purchase a car seat over there. This really is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by WILLIAM - 11 April 2019
" Repeat smooth experience "
" Just a smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 08 April 2019
" Always good prices and choice of providers "
" Am in dispute wit Hertz regarding a toll charge applied to my credit card - we were nowhere near the alleged toll road "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICHOLAS - 01 April 2019
" See comments on the vehicle supplied above. "
" The vehicle we were supplied with (Nissan Hardbody) was not of a similar standard to the vehicle booked (Ford Ranger). The vehicle was small, noisy, uncomfortable to travel in and uneconomical. I would have expected the vehicle supplied to be of the same standard or better than the vehicle supplied and not worse. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by DAVID - 29 March 2019
" Very good all round. "
" Very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TERENCE - 28 March 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by RUSSELL - 27 March 2019
" All good, apart from the 1 hour wait to collect the car "
" On pick up problems with the credit check , on phoning my bank in U.K. no body at Hertz and tried to take money from them , and I had to tell the agent to try again which he did and the card when throu the system "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 27 March 2019
" great prices "
" Glad we don't have to return the vehicle with a full tank "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JOHN - 25 March 2019
" Would be happy to use First again. "
" I did not receive the car I ordered but the replacement was adequate and in good condition and mechanical order. I much prefer full and return full rather than refill by the r3ntal company. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by CHARLES - 23 March 2019
" All very easy with no complications "
" The staff were courteous and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KAJ - 19 March 2019
" Normal good value "
" Everything vent wery smut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTONY - 18 March 2019
" Auto Europe OK, hertz need to get their act together. "
" It took two and a half hours to get our car that had been booked 4 months in advance. Not the sort of service I expect from Hertz. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by STEPHEN - 18 March 2019
" Overhaul good all round experiance "
" Very easy car pick up, counter staff professional and friendly, walked with me to the car, happy to use this company next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by AGNES - 18 March 2019
" Hertz were professional and pleasant to deal with "
" Easy and efficient service. No problems with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 18 March 2019
" Loved the Renault Sandero, hope we can have the same car when we come back next year. Very economical and comfortable. "
" Excellent pick up of the car, very friendly and helpful staff. The return was just as good. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MARK - 18 March 2019
" . "
" The first car we had was in very poor condition and had a flat battery. The second car that replaced it was better. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by RICHARD - 17 March 2019
" All very good and will use Auto Europe again... "
" Overall excellent. Only down side was the queue to pick up car at Cape Town airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 17 March 2019
" as above "
" There were no cars available when I got to the desk. There was a hole in the drivers foot mat "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JOHN - 17 March 2019
" Have used Auto Europe for several years in S A and have not experienced any problems. "
" Very helpful staff at booking in and returning of vehicle. Car almost new . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SIMON - 15 March 2019
" When I arrived at the Hetz desk at CT airport, the representative tried to fob me off with a VW Polo. I complained I had specifically requested a Toyota Corolla. So after some time he found me one which was not running especially well, but well enough . After 3-4 days I was contacted by Hertz CT who asked me by email if the car had been serviced and what the mileage was . I was amazed that they had let out a car which they had no idea whether it had been serviced and no record of the mileage. I was astonished and highly concerned about the safe running of the car. Then on return they had the gall to charge me for some unseen damage. I have used Hetz for years and have usually been satisfied . This one was an absolute shocker. I will take my complaint further.If the tyre was a problem they should have been specific in their invoicing , and if there was concern about the servicing of this vehicle then I would ask for the money they have taken without my consent paid back onto my card with immediate effect. "
" We returned the car I good shape in our view , no dents or scrapes.The Hertz rep said all good to go . I had porters carrying my and my wife's luggage luggage, so had walked away then heard the rep calling after m e. So I hurried back , as the porters walked on with my luggage , for him to say there appeared to be some light damage to one of the tyres.I couldn't see what he was talking about and was given the view that it was probably oK . Then he asked me to initial the form , I asked what for and he said simply to acknowledge that he had brought potential tyre damage to my attention . Under duress I signed , and went off to chase my luggage. I have now received a notice on their final invoice of R2,681.01 for "Damage". This I disgraceful behaviour to take from my credit card without any consultation, or even breakdown of what this damage refers to! I feel totally ripped of. this is a very bad feeling! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by BRENT - 15 March 2019
" The queue to pickup a pre-ordered paid for car took nearly an hour to be seen. The car was of a fair standard. We ordered a SATNAV for the duration of the car hire. We used the SatNav once and never again because it took us to dangerous off roads and some locations didn't exist on the SatNav but did on google maps on my mobile. We paid for something that didn't work as it should, it appears that the SatNav hasn't been updated for years which may have been the cause for its inability to work as it should. "
" The queue to pickup a pre-ordered paid for car took nearly an hour to be seen. The car was of a fair standard. We ordered a SATNAV for the duration of the car hire. We used the SatNav once and never again because it took us to dangerous off roads and some locations didn't exist on the SatNav but did on google maps on my mobile. We paid for something that didn't work as it should, it appears that the SatNav hasn't been updated for years which may have been the cause for its inability to work as it should. Drop-off took longer than it should and seemed very disorganised. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by KENNETH - 14 March 2019
" Efficient and hassle free "
" Friendly and helpful staff at pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 13 March 2019
" Excellent After care service/correspondence "
" Very good but it's a week since the hire terminated and as yet I have not received by deposit refund yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROGER - 13 March 2019
" Not happy having money taken from my bank account. I should have been told at the time of booking "
" 5 days after drop off and I still have not been refunded my deposit "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SUSAN - 12 March 2019
" I book cars with Auto Europe frequently and most of the time the experience is OK and the cars provided are as expected. However, on this occasion it fell short. "
" We booked an economy car and the voucher said Toyota Etios or similar - we were given a VW Up - which is considerably smaller and we really struggled to get our luggage. We had previously booked via you with First and had received a Toyota Etios which would have been fine. I do not think the VW Up should be in the Economy category - it is more in line with the Mini category. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
CAPE TOWN, ZA - Reviewed by ALAN - 11 March 2019
" Nothing more to add "
" No problems and have now received my deposit refund "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ROGER - 09 March 2019
" Our site of choice . Always use them after using others Autoeuropa is by far the best "
" Quick to book in polite professional staff .The guy who checked over the vehicle also loaded our cases. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TIMOTHY - 09 March 2019
" a "
" PLEASE stop providing vehicles (C class) with ultra low profile tyres - ride is hard and high risk of damage to wheels and or tyres "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by ALEXANDER - 08 March 2019
" Overall very good "
" Very good though not our first choice of car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by MICHAEL - 08 March 2019
" See Above "
" This was everything that Hertz( earlier in our trip) was not. Fast, efficient and actually had the car ready for us when we arrived - Note to others - hertz did not and we waited half an hour after they had processed us. First Car also had a computer screen that we could see and fill in at the same time as the counter staff. Also was able to drop the car off without filling up and they did it for us without charging anything extra - just for the petrol - that's customer service I'd use them every time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN ERIC WILLIAM - 07 March 2019
" RUBBISH "
" I HAVE BEEN CONED AGAIN TO TAKE LOCAL INSURANCE IT IS ALL VERY WELL TO SAY IT IS IN THE CONTRACT BUT WHEN YOU HAVE HAD A LONG FLIGHT AND HAVE HAD TO WAIT AN HOUR AND THEN THEY DONT HAVE THE CAR YOU BOOKED AND PAID FOR AND THEN YOU FIND YOU HAVE PAID £780.84 for WHAT YOU THOUGHT WAS 3£20.86 - HOW WOULD YOU FEEL "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALMIRO - 06 March 2019
" I've not had issues with Auto Europe for a long time and I have used them dozens of times. I will continue but i hope that Auto Europe look into this matter of First Car "
" Due to unforeseen circumstances I had a car booked followed by another car. When I returned the first car they told me of tyre damage that, i knew had been there before. I still had to pay as I had no proof. I then picked up the second car and took loads of photos of the car. I returned the car with no issues and now they have claimed that I damaged the car even after I ensured that every dent and scratch had been logged on the form. I also have photographic evidence that it had been there before. I believe that this might be corruption on a wide scale as it happened twice to me in one holiday. incredible "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 05 March 2019
" My issue is probably only with Hertz and not Auto Europe. "
" At CPT airport the collection was a nightmare - Hertz said car not ready and it would be 20mins. I reminded them I wanted a Corolla Quest (as boot size is known to hold all our golf equipment); after 50mins they tried to fob us off with a Golf. After 75 mins they produced a Quest which I tried to drive around the car park to where our cases were - the brake pads were gauging out the brake discs; After 90mins we got a Quest that drove ok but LHS indicator was fast ticking (indicates a bulb gone). Drove 500km to George only to find not a bulb gone but the whole rear offside light cluster was inoperative and loose connection could not be found. Took car to Hertz George Airport - within 3mins Leroy Brown had swapped out the paperwork and given us a Corolla Quest unfortunately which was an auto (3 gears so very high revving). During the 55days we found rear n/s door did not work with central locking. Car returned to CPT with petrol tank totally filled 15km away and Hertz charged me R113. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by DANIEL - 04 March 2019
" Customer service made the process easy from the start to end "
" Great service, very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ISOBEL - 03 March 2019
" excellent service "
" have rented from Hertz the last ten years and have always been happy with the service etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 03 March 2019
" I have used Auto Europe several times and will continue to do so. "
" Efficient at check-out desk. Wasn't expecting 3000ZAR deposit to be asked for but residue was paid back promptly after car returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILLIPA - 03 March 2019
" good "
" good except shortage of staff in pickup car park. also loose battery terminal leading to loss of power on non tarmac road. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by FRANCIS - 02 March 2019
" 10/10 ... well done. "
" It would be so easy to change the scores and nit-pick, but I have no cause for complaint against Hertz ... Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GWYN - 02 March 2019
" Fine "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by WILLIAM - 01 March 2019
" As question 3. "
" Efficient and courteous staff. Overall a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICHOLAS - 01 March 2019
" WATCH OUT FOR THEIR TERRIBLE £1,500 DEPOSIT THEY TAKE OFF YOU. THEY OFFER A £100 DEPOSIT HOWEVER YOU HAVE TO PAY £20 A DAY TO GT THIS.. SUCH A CON "
" WATCH OUT FOR THEIR TERRIBLE £1,500 DEPOSIT THEY TAKE OFF YOU. THEY OFFER A £100 DEPOSIT HOWEVER YOU HAVE TO PAY £20 A DAY TO GT THIS.. SUCH A CON "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by IAN - 01 March 2019
" we had great service from friendly staff - didnt realise though we would be charged for using uk credit cardto pay "
" excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 28 February 2019
" No comments "
" We have been charged extra for fuel even though the car was full. The drop off person wanted to know precise garage we had used which i was unfamiliar with. Contract states car to be full which it was. We were charged this last year as well until challenged. This seems to be a scam. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by LESLIE - 28 February 2019
" Car was good price. I took out the extra insurance but didn't need it. All done on-line. "
" Queue at Cape Town not too bad. Single queue system so cleared faster than expected (10-15min). Process was easy, car was in good condition. Return was even easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 27 February 2019
" Always wonderful, would never go anywhere else! "
" Good experience on pick up, a 10 minute wait so not too bad. On drop off, they seemed too bust to want to come and check vehicle, had to chase a colleague and eventually lady came out to look at it - waited 10 mins outside in car park in baking sunshine! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RAYMOND - 25 February 2019
" Excellent company "
" Once again they were very helpful , and I will use bidvest again next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MICHAEL - 25 February 2019
" As above. "
" Absolutely dreadful. There was a queue of people waiting to pick up their cars even after the paparwork had been completed at the desk, and we had to wait for that as well. They ok so you are arriving, have the flight number and yet there were at least 4 groups whose booked cars were not available. We had to wait a further 40 minutes and the car was only 3/4 full of petrol. Didn't fancy another wait to get that noted so just had to take the hit. Don't bother with hertz they are rubbish. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by JAMES - 25 February 2019
" Great deal(s) from AutoEurope - easy to book, and a range of options of cars and suppliers given. "
" Everything went well up until I dropped the car off. I had fully comprehensive insurance, and as such wasn't worried about the condition of the car (although I had not done anything at all to damage the car). When I dropped the car off, the gentleman doing to 'check out', quizzed me about whether or not I had filled up the car. I told him that of course I had, and had drive about 8kms along a motorway to get to the airport. I even showed him my fuel receipt, which he took. I then returned back home, only to receive an invoice saying I'd been charged for fuel! I have called Hertz in Cape Town to find out what is happening, but have just been told I'll be emailed. Not holding my breath. Absolutely shocking from Hertz staff at drop off at Cape Town International. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GILLY - 22 February 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by DAVID - 21 February 2019
" No problem except car provided was not the one shown by auto Europe "
" Short queue but most of the information requested could have and should been provide by electronic means in advance "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by KEITH - 18 February 2019
" Because we met friends who were staying over on 14th Feb I asked the local agent in Hermanus if we could extend our drop off time by a couple of hours so we could have a little more time showing them round. Response: yes but you will pay for an extra day! How to win friends. I have never found hire car companies to be customer friendly. "
" Agent in Hermanus not customer friendly. Asked if I could extend the drop of time by 2 hours and the response was ' yes but you will pay for an extra day' "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by LAURIEL - 14 February 2019
" Great service. Very smooth and helpful "
" They were quick and helpful to us as we had a baby "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 14 February 2019
" All good. "
" A bit of a queue picking up the vehicle and disappointed no dedicated desk for presidents circle customers. However once served it was all very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GLYNNE - 14 February 2019
" Good value. "
" Hertz Staff were great. Price was cheap. The car was a Toyota Corolla, but a very basic version and well used - 37000km on the clock. Nowhere near as good as the Toyota Corolla I hired from Sixt in Florida last year. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 12 February 2019
" Very good service will use again "
" Excellent service by everybody at CPTN Airport,my one complaint is that I recieved an email Friday 18/2 saying that my invoice would be with me on Sunday 20/2.I have emailed 1st but have niether a reply or invoice,please could inform me what is happening. Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NICK - 11 February 2019
" Very efficient all details were explained to me when I picked up the car - I would use budget again. "
" Service was very good and the car was excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 11 February 2019
" Already sent my comments attached to Johannesburg booking. Waste of time repeating them again as the same problems occur every time we visit SA. Nothing gets done to improve the experience "
" People queuing at pick up. People waiting outside some for over 4 hours as no cars available. Same at drop off. Only half the check in desks open at drop off and pickup. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HELEN - 09 February 2019
" The car was great - we were given a free upgrade. Overall great experience except for the queue to collect the car. "
" The queue to collect the car at Cape Town was ridiculously long. We waited nearly an hour. There must be things that could be done online beforehand such as adding an additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 08 February 2019
" car went well "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PAUL - 07 February 2019
" All ok , very good handovers at the airport both times . The only blemish was that I never received a final invoice to obtain a part refund against the deposit taken . It had been done but I wasn't advised and had to chase. Customer services resolved by phone immediately.. "
" All very slick and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGE - 07 February 2019
" Easy way to book car rental "
" Efficient swift service with clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHARLES - 06 February 2019
" Could not be better, but depends on price "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEITH - 05 February 2019
" Auto Europe are a joke . We had to change some details of our reservation. The operator we spoke to completely unwilling to help, condescending in manner and ultimately hung up on us with our problem unresolved. There are many car rental brokers , do not touch auto europe with a barge pole "
" Mediocre "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEBORAH - 05 February 2019
" Easy and efficient "
" Very efficient service at Cape Town office. Nice vehicle and satnav fitted to the vehicle which was a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BERNARD ARTHUR - 04 February 2019
" No problem with Auto Europe "
" Slight problem as 2 days before my contract expired I received an e mail invoice for over 1300rands saying the car should have been returned to Johannesburg on the 30 th January. I telephoned Hertz, who promised to phone me back, and I am still waiting. When I returned the car the young man was very helpful nod said he would make sure. Erythema was sorted. I asked for confirmation but have heard nothing since. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRIAN - 03 February 2019
" very impressed and efficient staff. "
" Very professional and pleasant great attitude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by GEORGE - 03 February 2019
" Easiest way to get the best deal. "
" Very smooth experience throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PETER - 31 January 2019
" Always excellent. Use them a lot. Just wish the app was more user friendly. "
" My car was very badly damaged in a hit and run in Cape Town. I was very impressed with the service from Hertz. A new car delivered very quickly and no quibble. I just wish they could earn the art of immediately reassuring you that you are covered for the cost when they see the CDW cover from Auto Europe and if they do not get the 3rd party then you will be liable to "only" the excess". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANNE - 30 January 2019
" All good as above "
" All good, i asked for an automatic and got one. Nice and roomy, clean. Check out and check in straight forward and the check in attendant even drove us back up to the airport entrance saving us a hot walk. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 29 January 2019
" See 3 above. "
" Very efficient & also no hard sell re addons. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by SANDRA - 25 January 2019
" Useless no Help "
" It's Africa!! We all know it's slow. 9! Staff no one in control really. I left my passport at my villa so my south African friend I collected YOUR staff said no problem she can take the car then change details in constantia. Of course!!! We get there and errrr no cannot change. We reversed into a bollard in a car park and nowy SA friends gets all the hassle the emails the demands for money.. Your hire car First Car just keeps saying not out issue talk to london.. I get s girl in Portugal who was as helpful as a chocolate tea pot and did not care . I have cut my hire car which was a useless car and hardly moved from 28!!!! Days to 5!!! And NOPE no refund ... No I would never recommend you ever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by KEVIN - 22 January 2019
" ...........I don't make recommendations, I just report my experience ! "
" No problems, combined with fast pick-up and drop-off (.........although it was a quiet period). Clean vehicle with no safety issues. Lets hope I get the credit card hold lifted quickly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TREVOR - 22 January 2019
" A very easy and efficient service "
" Very efficient and friendly An "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 21 January 2019
" Very good "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by JAMES - 21 January 2019
" Overall no problems and a very good price compared to most others. "
" On inspection some minor paint marks/scuff were not marked in check sheet and had to have it amended otherwise good. First Car ask that the fuel not to be topped up prior to return and that as far as I know is not normal practice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DAVID - 21 January 2019
" Easy booking, disappointing quality of car "
" Highest class vehicle rented but very low spec. No parking sensors, no cruise control "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by JACKIE - 20 January 2019
" Not enough counter staff and around 2 hours to collect a pre- booked car. "
" Pick up took over two hours, an hour queuing to get to see an assistant then a further hour to wait for a vehicle, several other people had similar experiences. Considering the car was booked in advance would have expected a car to be available on arrival. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MINET - 16 January 2019
" I was impressed by the polite and courteous service. The car was brand new too which was nice. "
" Despite me dropping the car back in the wrong returns, they expediently & politely sorted it out for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SEAN - 15 January 2019
" Awful experience. Will not use First Car again "
" Very poor service. The car wasn't ready when we arrived. We had to wait half an hour before they could find one. No apologies from the staff. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by CHARLES - 14 January 2019
" Beware. They are going paperless. Which means that you no longer get a paper diagram of any previous damage to the car. So make VERY Shure that you examine car thoroughly on collection. "
" All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAWN - 11 January 2019
" Very happy with car, pick up and drop off procedures. "
" Very happy with overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by RICHARD - 10 January 2019
" Happy "
" This is the second VW Combi we have hired. Both had the same broken plastic parts in the interior. (Seat belt catches and side panel in boot) Otherwise a great car and First was extremely efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by NICOLA FRANCES - 10 January 2019
" Easy to use, good value for money. "
" Excellent service from the counter staff, inspection team checking in and out the car. Each staff member explained their part of the process and what was expected of me as the customer such as inspecting the car before check out and getting the assessor to confirm and sign the form before leaving the car part and then the receiving assessor would inspect the car and sign the same document and provide a copy rather than having to go back into the counter staff. A smooth stemless process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SEAN - 07 January 2019
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by ANTONIO - 06 January 2019
" Good deal and easy online booking "
" Good and efficient staff, no waiting time at collection and return, satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by DARRAN - 06 January 2019
" Nice brand new car, but the collection queue/line was far too long, waiting 90 minutes is not acceptable after a 13 hour flight. "
" Collecting car took far too long, over 90 minutes in queue/line. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by BRENTON - 05 January 2019
" Great prices, good selection of vehicles, good excess insurance and easy to book. "
" Check in was efficient and a lady was in the car park to check car with me. A pleasant change from other car rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by CALLUM - 04 January 2019
" Great value for money. "
" My only slight issue was that they attempted to get a much higher credit card block than my paperwork showed. Had i not checked before hand i wouldn't have noticed and they would have held the higher value. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CLIVE - 30 December 2018
" I have used Auto Europe for many years they have been great, best deals, efficient staff it is easy to compare quotes to get the best deal. "
" My last car did have a lot of damage to the paint work but nothing major it was all marked on the damage chart but it takes time to check all the damage. Normally their service and cars are good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by SHAUN - 30 December 2018
" Great "
" Overall good customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DENNIS-WAYNE - 28 December 2018
" All good "
" Honest, reliable, solid company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 25 December 2018
" Good prices "
" Collected car quickly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ROBERT - 21 December 2018
" Very posative "
" Check out and check in was hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALEXZANDRA - 20 December 2018
" Overall very happy "
" Very easy, fantastic value for money and excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 19 December 2018
" All perfect "
" All perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by MURIEL - 16 December 2018
" staff was very efficient "
" staff was clear to understand and oh,so helpfull and caring "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by PHILIP - 15 December 2018
" All went smoothly "
" Easy to deal with. Quick and efficient as well as friendly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE TOWN, ZA - Reviewed by STUART - 15 December 2018
" Good experience "
" Nearly new Renault Clio was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRAHAM - 13 December 2018
" Yet again I book a vehicle of the size and dimensions I need and yet again I am given a smaller model because the one ordered is not available. "
" I was offered a much smaller vehicle than the vehicle reserved "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by AGNES - 12 December 2018
" Hassle free "
" All went smoothly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANGELA CLARE - 10 December 2018
" I always compare you and rental cars.com. Whichever comes up with the cheapest deal for the needs i have i book with. "
" They were helpful both at check in and drop off. I would just say that they charged me 109 rand for petrol top up. It took about 200 rand to fill up car from less than one quarter full to full during my rental. There was one Square ( out of 8 used) between my last fill and return to first car rental, so i rather doubt that what they charged is actually correct, but as they don't provide any proof but just deduct an amount i doubt one can ever check. I prefer leaving the car full, full at the airport garage but they requested not to do that. I realise it isn't much money, but it is the Principle that counts. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WILLIAM - 07 December 2018
" Overall a good experience "
" Original car not satisfactory being model requested but high mileage however was changed to newer model in few days though this meant returning to airport. Staff very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CAPE TOWN, ZA - Reviewed by CHRIS - 03 December 2018
" Happy customer! "
" Happy customer! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 01 December 2018
" Used Auto Europe for my car rental in South Africa. Excellent personal service and competitively priced. Highly recommend. "
" Nice to be able to speak to someone when with so much on line booking his is not possible. Your agent was very helpful when I wanted to shanghai the pick up date putting me through to First, the SA hire company and staying on the line to confirm the change. The car was as expected and in very good condition thank you I was very satisfied with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DEREK - 30 November 2018
" Smooth "
" Great cars and service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JAMES - 28 November 2018
" I feel you should visit the company is that you present or at least present some of these hidden fees in a more obvious way "
" When I arrived they tried to take a very high deposit of over £800 Which would not be returned for three weeks. they offered me an alternative whereby they would charge me a small amount of money and four that small fee would reduce the deposit And return it on a much faster time frame Given I didn't have enough money in my account to cover the full deposit I was forced to pay a fee I feel this is very predatory behaviour as once you have just gone off a long flight and I'm tired and need a car you very rarely have little option other than to pay the fee "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by JOHN - 24 November 2018
" Booking through Auto Europe is very efficient and the deal are better than I can get anywhere else "
" I had booked a Nissan Almeria (or similar) as I have done several times from First, I was given a Sandero which was much smaller than the Almera I have to carry 2 sets of golf clubs and that gave me a lot of issues in the Sandero Hopefully I will get an Almera when I return at the end of January "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by COLIN - 21 November 2018
" No problem with auto Europe as agency, but wouldn't hire from Hertz again "
" We were charged for a missing aerial antenna - this wasn't on the car when we hired it - I didn't even know there should be one on the roof. Maybe it was never fitted as car was brand new. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANDREW - 16 November 2018
" The car engine wise was perfect and drove like a dream. Thank you at least for eventually supplying a mercedes. "
" The car ordered for 17:00 eventually became available at 18:28. The car was hosed down still dripping wet and dried all streaky and spotted, have never driven a car in such a dirty condition before. The rear offside wheel was Black and looked like it was from another car and just fitted. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by PENDERIS, LEON - 07 November 2018
" very good "
" hertz was overall ok, didn't have the car available that we ordered or a infant seat available in Namibia. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by ARNOLD - 04 November 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JONATHA - 03 November 2018
" Charged by auto europe and then again by hertz. Ripped off and contant only available from 9-1 when trying to get money back. Open 24 hours to take your money! "
" Charged twice for car hire. Car covered in dents and scratches. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CAPE TOWN, ZA - Reviewed by STEPHEN - 01 November 2018
" Autoeurope ..easy enough .. even though I paid for excess coverage Budget still tried to convince me I could still be charged and wanted me to take further EDW "
" Hire Office quite a walk from the terminal at Cape Town ..Toyoto Corola ... OK but no frills. No paperwork nowadays so you have to sign on a screen so have no reference to the marks or damage on the car until you access your emails. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by NUNO - 29 October 2018
" Very good overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WALTON - 25 October 2018
" Herz haven't returned my deposit. "
" Herz hasn't returned my substantial deposit 5 days after I returned the car. They promise to respond to my query within 14 working days. I have the final income and it says I have been refunded - why are they holding onto my money? In the meantime, I am worried about bank charges for bounces. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by BRIAN - 22 October 2018
" overall good experience efficient and polite "
" overall good experience staff efficient and polite and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by ANTHONY - 20 October 2018
" See above "
" As the replies indicate, very satisfied in all aspects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NORMAN - 19 October 2018
" Apart from the fuel issue everything ok "
" Very concerned that I was charged R62.99 in refuelling charges when I returned th.e vehicle full after filling up on the way to the airport. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by JOHN - 19 October 2018
" I've used AE 3 times over the last 2 weeks. Brilliant "
" Brand new car. Promptly ready. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by DAVID - 15 October 2018
" very good service "
" very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ANTHONY - 14 October 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by JOHN - 10 October 2018
" You never sent me a voucher and still charged me for the rental. I am still awaiting a refund or any response "
" Didn't use them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by ROBIN - 09 October 2018
" See comment above. "
" Car had a faulty battery which caused concern and inconvenience. Hertz resolved immediately when contacted. I would be surprised if this was the first time this vehicle had failed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CAPE TOWN, ZA - Reviewed by ABRAHAM - 07 October 2018
" Experienced no problems at all. Booking was edficiently completed "
" Very friendly service from all the staff. No hidden additional costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by RUSSELL - 04 October 2018
" Nothing to say "
" It took 90 minutes to get the car. It wasn't ready and we had to wait. When it arrived it wasn't in the group that we asked for and our disabled traveller couldn't get in to the high seats without a lot of assistance. We had to return the car after 2 days because it was unusable. That cost us another 2 hours. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by MATTHEW - 04 October 2018
" Smooth and easy process, car was good on fuel "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HERMAN - 23 September 2018
" . "
" My AE reservation was for full-to-full fuel. When I got in the car, it said that they automatically top up the car, so no need to fill up. I still filled up completely a couple of miles from the airport, but was still charged R49 for fuel. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by ANDREW - 20 September 2018
" Pleasant and efficient in both Capetown and Johhanesburg "
" Always efficient and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KATHLEEN - 17 September 2018
" Straight forward pick Up and drop off, reliable car. "
" Cheaper than competitors and always reliable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by MARJORIE - 17 September 2018
" Overall, good "
" Power went out which caused a delay at pick up, but staff handled the difficulty graciously. STILL NO RECEIPT, perhaps my email address was misread? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by KEVIN - 14 September 2018
" Counter staff need to be more cheerful and helpful. It seemed a bother for them to advise the customer. "
" Counter staff not helpful; lost sale on upgrades I thought about taking out. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by TERRY - 10 September 2018
" I got a better deal through Autoeurope than going direct! "
" I didn't like the fact that the hire company took a deposit of my card, rather than just keeping record in case they needed to (as Europcar did). The deposit was refunded quickly, but it felt like I had to keep checking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by AMANDA - 29 August 2018
" Whilst the initial search for a car was efficient, your partners and the company you have provided is corrupt and is not reputable. you are therefore implicated by association and we would therefore not recommend this form of car rental sourcing. Sorry but that is the truth of it. We will be contacting you to see if you can support us in this situation and would be very grateful for any advice you can provide. Yours sincerely. "
" On returning the car, we were told they needed our forms to complete the return. They did not give them back to us. They said that because no forms required, it was confirmed that there was no problem with the car. On return home, the rental company have sent pictures of damage that was NOT caused by us and we dispute is even the car we hired when we compare their photographs to those we took when we picked up the car. We are now very concerned they will not return the deposit and we are looking to instruct lawyers to dispute what appears to be a scam by this awful company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by HERMINE - 27 August 2018
" Very average! Mechanically the car didn't felt safe. Also the car was not fully filled with fuel. "
" Car steering didn't feel very comfortable as well as the clutch. So didn't feel confident in the mechanical soundness of the car. Also the car was not totally filled with petrol. I only noticed this once I have left the airport. As such I didn't refuel the car and now I am paying the penalty. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by JAMES - 26 August 2018
" We were surprised that the car was a VW vito with 55,000 km on the clock. Seemed a bit tired when compared with what other companies were offering. "
" We were surprised that the car was a VW vito with 55,000 km on the clock. Seemed a bit tired when compared with what other companies were offering. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CAPE TOWN, ZA - Reviewed by ADRIAN - 22 August 2018
" Today I received the invoice for the rental and I was charged for refuelling the vehicle although I returned it with a full tank...Not Happy!! "
" Today I received the invoice for the rental and I was charged for refuelling the vehicle although I returned it with a full tank...Not Happy!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by STEVEN - 22 August 2018
" Auto Europe fantastic as ever but please look into 1st car rental taking money for fuel and not supplying receipts that the fuel was ever put into the car. "
" Several days after returning vehicle fuel deducted from my deposit even though returned full. I filled the car up at the airport petrol station...this also happened with my previous 1st car rental and also last month with a colleague. I supplied a fuel receipt however 1st just take money without providing any evidence that they put fuel in the car. Having worked previously as a car rental manager i believe this to be a scam by the branch in Cape Town. Also, instead of returning my R3000 deposit, 1st took a further R3000 rand which they denied even after the bank confirmed that the additional amount had been taken. I will not use 1st again or recommend to anyone. They give a bad name to other car rental companies who act fairly to customers. I suggest auto Europe look into this before recommending 1st to customers. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by ALAN - 09 August 2018
" Very poor experience at Cape Town in complete contrast to JoBurg "
" We waited 15 minutes as car not ready - a puncture apparently. We had the hub cap covers stolen at the V+A car park. we had no warning of this and the hub caps were not secured to prevent theft. I was asked to sign 5 times and incurred extra charges I did not want - nothing was explained. We have been charged for fuel when the tank was filled at the airport - this is a scam we can do nothing about but warn others. We have been charged a ridiculous amount for the plastic hub caps - another way it seems to make money as the replacement costs will be a fraction of what we have been charged. Before this we took a car from you at Joburg and left it at Skukuza airport. We were correctly charged for a one way drop off and road tolls - no scams there. Very disappointed in this service and will warn others as best I can. Shame on you for treating tourists so badly. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAPE TOWN, ZA - Reviewed by PIETER - 06 August 2018
" Excellent experience! "
" Friendly efficient staff Thank you for an amazing experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by HAMISH - 20 July 2018
" See all as written above in box 3. "
" All was ok, no real complaints, except that the car was extremely boring to drive. There was nothing inspiring at all about the design, it was very boring also. Road handling was very poor, and the visibility awareness around the car was extremely bad, which then gave me a sense of extreme uneasiness while driving. I was just very disappointed that Hertz had chosen this type of car as part of their rental fleet..... I simply do not know why they made this choice.... There are very many other better cars available from many manufacturers to choose to buy as part of their rental fleet which would have been much better to represent their image, and certainly given a much, much better driving experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by THOMAS - 18 July 2018
" Aircon packed in halfway through trip, called the nearest Hertz on our route and they swapped it without any fuss. Really impressed. Staff were very polite and helpful. Will use again "
" Aircon packed in halfway through trip, called the nearest Hertz on our route and they swapped it without any fuss. Really impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ISABELLA - 21 June 2018
" Did what it said on the can "
" worked well, very good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by SARAH - 17 June 2018
" REALLY HAPPY,WILL BE RENTING AGAIN AT THE END OF THE MONTH "
" 1ST CLASS SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GARY - 14 June 2018
" Never use First Car again - my worst car hire experience in forty years. "
" I have just received an invoice for refueling. I filled the car with petrol at the CTI airport and handed the slip in to the lady who checked me in. I have always done this and have never had to pay extra for petrol. I will be reversing this charge with my bank on Saturday morning. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAPE TOWN, ZA - Reviewed by MARK - 11 June 2018
" Auto Europe are great "
" Older not very good car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAPE TOWN, ZA - Reviewed by DEREK - 14 May 2018
" Getting a car from Avis is so much easier and quicker than from First. "
" Although a regular customer, the administration by counter staff still takes forever. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by STEPHEN - 09 May 2018
" No issues - good experience "
" Excellent service. Rental paperwork (name/address/email/etc) needs to be completed again at rental desk but this seems to be normal in South Africa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GEORGI - 08 May 2018
" given a faulty car first, then charged for not filling up when I went to ask what was wrong with the car..... "
" the first car which was given to me had a burning fan and when i went back to the airport where the car was rented from, to asked what was wrong with the car, they gave me a second car but I was charged for not filling up the burning car......not even apologising for the inconvenience caused. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAPE TOWN, ZA - Reviewed by DARIUSZ - 02 May 2018
" went as expected "
" all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by GRANTLEY - 05 July 2015
CAPE TOWN, ZA - Reviewed by CHRISTOPHER ROY - 02 July 2015
" The experience in general was good but a couple of niggles - the windscreen washer bottle was empty and the staff can be a bit humourless - this was at reception when I picked up the car and when I handed it back "
CAPE TOWN, ZA - Reviewed by RICHARD - 23 June 2015
CAPE TOWN, ZA - Reviewed by HELEN - 16 June 2015
" Problem with car so had to return and get new one - no apology, no upgrade and process was long and drawn out. "
CAPE TOWN, ZA - Reviewed by BENITA - 12 June 2015
" Thank you for the excellent and hassle free service that I experienced, from booking to drop off! "
" Thank you for the excellent and hassle free service that I experienced, from pickup to drop off. "
CAPE TOWN, ZA - Reviewed by BRUCE - 11 June 2015
CAPE TOWN, ZA - Reviewed by STACEY - 01 June 2015
CAPE TOWN, ZA - Reviewed by ROGER - 31 May 2015
CAPE TOWN, ZA - Reviewed by ROBERT - 30 May 2015
CAPE TOWN, ZA - Reviewed by ALAN - 27 May 2015
" I was overcharged and wasted much time on the phone sorting a problem out extending my car hire. "
" Gave me a poor car that I had to take back to change and were very helpful with extending my car hire. "
CAPE TOWN, ZA - Reviewed by ISABELLA - 27 May 2015
" Really enjoyed the service from Hertz "
" Really enjoyed the service from Hertz, they went out of their way to give me car in the class that is big enough to fit my painting "
CAPE TOWN, ZA - Reviewed by MAREK - 24 May 2015
CAPE TOWN, ZA - Reviewed by JAMES - 22 May 2015
" Initial rental was cancelled by Auto Europe subject to presentation of supportive documents requested, but in the meantime an authorisation hold was placed on the money paid. Supportive documents were forwarded and strangely a new rental agreement was made under a new rental voucher and payment for the new rental taken. At this point, Auto Europe were holding onto payment twice leaving no access to the duplication. Strange how Auto Europe can take a payment hold, cancel the rental their end, then create a new agreement on a new booking and take a duplicate payment not rightly their's nor authorised by customer. "
" Vehicle didn't feel right on the open road as soon as we got it out the airport and felt all over the show. At times it felt dangerous. Tyre air pressure seemed okay having checked it at the nearest garage but could well have been something mechanical or to do with the balancing or tracking. "
CAPE TOWN, ZA - Reviewed by PETER - 13 May 2015
" All good, no problems, thanks. "
" No problems and fitted the bill regarding space and economy. good value. "
CAPE TOWN, ZA - Reviewed by SARAH - 10 May 2015
CAPE TOWN, ZA - Reviewed by JOHN - 06 May 2015
" EXCELLENT NEW CHEVVY SPARK, BUT WHY WAS A 70 ZAR " CONTRACT FEE " ADDED ? NOTHING LIKE THIS HAD BEEN MENTIONED AT ANY TIME, IT WAS JUST DEDUCTED FROM MY CC. PS. ACTUALLY DEDUCTING 3000 ZAR AND THEN APPLYING A REFUND AT THE END OF THE RENTAL MEANS A LOSS BECAUSE OF THE EXCHANGE RATE DIFFERENTIAL, BUYING SELLING. "
CAPE TOWN, ZA - Reviewed by ANDREW - 23 April 2015
" Everything went without a hitch. Would definitely use you again. "
" Hertz assessed a deposit of 1650 ZAR. This they took off my credit card. With transaction charges and currency fluctuation, this zero value transaction cost me over £5. Not good. Apart from that, the actual car hire and process were fine. "
CAPE TOWN, ZA - Reviewed by SUSAN - 15 April 2015
" Easy to book, great having different rentals with varying prices so that you can choose which one is right for your own budget. "
" Quick to be served, no waiting around. "
CAPE TOWN, ZA - Reviewed by CRAIG - 13 April 2015
" Booked on Internet but more practical to discuss and get advice on phone "
" Have registered a complaint with Auto Europe re Hertz Very untrustworthy "
CAPE TOWN, ZA - Reviewed by MALCOLM - 05 April 2015
" All very easy to use and a very good selection of companies "
" New equipment, good service and very competitive price "
CAPE TOWN, ZA - Reviewed by ROY - 02 April 2015
" Very pleased with hire in SA Not pleased with hire in Peterborough through Avis on 27/3/15 - Letter e-mailed to you "
" Hertz provided a good competent service "
CAPE TOWN, ZA - Reviewed by LESLIE - 24 March 2015
" No problems everything went smoothly "
" As above "
CAPE TOWN, ZA - Reviewed by DENVER - 23 March 2015
" simple and user friendly "
" Good friendly service on arrival. Car was ready for us with no delays. The only possibly problem was we didn't receive paperwork or have anyone go through the car before leaving the parking lot. "
CAPE TOWN, ZA - Reviewed by ANNETTE - 18 March 2015
" Booking over the internet was easy, efficient and good value. "
" I have used them for some years now and have always found them to be friendly and efficient with their services. "
CAPE TOWN, ZA - Reviewed by WILLIAM - 14 March 2015
" got the car I requested "
" car and service was first class "
CAPE TOWN, ZA - Reviewed by DONALD - 14 March 2015
" Very good prices and service "
" Very good no problems staff helpfull "
CAPE TOWN, ZA - Reviewed by ANTHONY - 12 March 2015
" very helpful when we had to sort out our early return, not planned!! Hertz in s.africa misled us to believe we only had to drop car off and we would be automatically refunded, delay was not needed as we returned early because of ill health "
" not happy with delay of refund, had to keep chasing it "
CAPE TOWN, ZA - Reviewed by HUGH - 10 March 2015
" Used Auto Europe every time we go to South Africa and cannot think of a single complaint. Excellent service every time "
" Very satisfied with service from the young lady dealing with our booking. What a pity her supervisor, who wiped all our details from her computer so that we had to go through the transaction again couldn't even be bothered to apologise to us. He could definitely do with some training in customer service. "
CAPE TOWN, ZA - Reviewed by ROBERT - 08 March 2015
" Used Auto Europe on several occasions and never had a problem. aLWAYS book weeks in advance. Car hire firms keep to their contract normally. "
" Morne, the Gentleman is CT Airport on Jan 21, was VERY polite. I come to CT regularly and have used them before, in 2009.Also no problems. Car was almost new, I treated it very well as if it was myu known, and gave no problems (Chevy Spark 1.0). Would recommend First Car to anyone, although I did less than 3000 kms in 51 days, I thought they were very fair. Was delivered back in ex\actly the same condition it was received because it can be very expensive if this is not done. Fortunately, I have alway sbeen lucky and not had any problems with any of the Renting Companies. And driving in CT is not for the faint hearted. "
CAPE TOWN, ZA - Reviewed by ROBERT - 07 March 2015
" The only suggestion I have is keep up the good work. I have booked auto Europe for a number of Years now "
CAPE TOWN, ZA - Reviewed by MICHAEL - 02 March 2015
" Very easy to book on line. "
" Very Helpful and very polite "
CAPE TOWN, ZA - Reviewed by HENRY - 28 February 2015
" Car was fine thankyou "
" we have used Budget for several years now, will use next year "
CAPE TOWN, ZA - Reviewed by SANDRA - 28 February 2015
" Difficult to ascertain exact costs from the web site. Had to phone. "
" Gave us a good car, suitable for our disability needs "
CAPE TOWN, ZA - Reviewed by KEVIN - 27 February 2015
" I have been very pleased with this experience of car hire using First Car Rental. "
" Quite happy....... No problems.......... Exactly what you require "
CAPE TOWN, ZA - Reviewed by JOHN - 26 February 2015
" Cheapest on comparison sites "
" Superb personal service from Mr Christo at the CPT airport Budget desk who was able to carry out all my requests by email (extending hire period, affording me the best rates, change of drop-off location, hassle free swapping to brand new car when the AC failed on the first one etc) So much easier as a foreign tourist than phoning Great Highly recommended Thank you J "
CAPE TOWN, ZA - Reviewed by ALAN - 25 February 2015
" Very efficient service. "
" Friendly and efficient service. Rather chaotic in the returns area. Would have liked to have had a Chevy Cruz as shown in the advert rather than the Nissan Almera. "
CAPE TOWN, ZA - Reviewed by PETER - 20 February 2015
" Faultless throughout. Perhaps a loyalty system would make me use you every time. "
" Really good. Very helpful and efficient on pick up and drop off. "
CAPE TOWN, ZA - Reviewed by JOHN - 19 February 2015
" Not necessarily a Auto Europe problem, but it is difficult to understand what type and size of vehicle is being hired as the description are confusing and poorly defined - compact, standard etc. "
" Very slow collection, taking about 1 hour. Had to provide most of the information already provided to AutoEurope. Collection process needs streamlining. I would be happy to provide any extra information when booking rather than having a long wait for collection. The vehicle provided, a Toyota Etios, was smaller (and probably noisier) than the Toyota Corolla mentioned on the voucher. One the positive side, it was nearly new. "
CAPE TOWN, ZA - Reviewed by ANTONY - 19 February 2015
" All aspects were very much up to my previous expectations, will use them next year. "
" All aspects were very much up to my previous expectations, will use them next year. "
CAPE TOWN, ZA - Reviewed by RENE - 06 February 2015
" Only slight criticism was the difficulty in extending hire for 2 more days. Gave up. "
" Excellent and friendly service. "
CAPE TOWN, ZA - Reviewed by TOHPUN - 29 January 2015
" Good value.although it took sometime to confirm the booking with the vendor, everything eorked out at the end. I saved a lot of money using auto Europe. Thank you. "
" The vehicle itself was good however their GPS was confusing and sent us to the wrong places. Had to finally use my iPhone and pay extra for data roaming. GPS was useless. "
CAPE TOWN, ZA - Reviewed by AARON - 28 January 2015
" I made my booking simply through the website and it was always straight forward. "
" I am yet to receive my deposit back. I am also being charged for an extra day rental when I returned the vehicle on time and fully fuelled. I have attempted to contact First regarding this but I am yet to receive a response. Being the first time I have used First I will definitely consider other options before considering First. Ironically I would recommend a name change, Last would be quite appropriate. "
CAPE TOWN, ZA - Reviewed by LEON - 23 January 2015
" Always good service "
" Good company "
CAPE TOWN, ZA - Reviewed by KENNETH - 17 January 2015
" I had to extend the original booking and that went very smoothly - cannot praise AutoEurope enough. Hertz made a charge of apparently nearly £30 for the return being two hours late which seems excessive compared to the original rental cost. "
" See comments above. "
CAPE TOWN, ZA - Reviewed by ANDREW - 08 January 2015
" It would be nice to have some history with the amount of times I use Auto Europe. I have no awareness of the amount of times I have used the website. Perhaps a points scheme. I use it 6 - 10 times a year. "
" The vehicle did need a service and the brake light keep coming on. "
CAPE TOWN, ZA - Reviewed by LUKE - 11 December 2014
" A good service at a competitive price. Staff at the airport were very polite and helpful. "
" Very polite and helpful. Quickly straightened out a mistake I had made when originally booking the car. Similarly when I returned the car they were quick and efficient "
CAPE TOWN, ZA - Reviewed by HUMPHREY - 27 November 2014
" Everything OK. "
" They wanted a very large deposit on my credit card. Otherwise everything was fine. The car was good and the price reasonable. "
CAPE TOWN, ZA - Reviewed by KEITH - 12 November 2014
" I have been using Auto Europe for many years and have only the highest praise of every aspect of their service. "
" For my last few trips to Cape Town my car has been supplied by Hertz. On every occasion the car has had damage that was not listed on the condition sheet. This necessitates having the sheet updated at the time of handover - an annoying waste of time. This time it was worse than usual. The condition sheet was 'clean', but in fact the car had numerous defects, including defects relating to poor workmanship in respect of a windscreen which had obviously just been replaced. One other point worth mentioning is that the vehicle supplied on this occasion did not have remote central locking with the usual additional feature of automatic locking once one starts driving. In high-crime SA this should be standard. "
CAPE TOWN, ZA - Reviewed by KARYN - 09 November 2014
" Car was good, price was good, I would come bsck again. "
" Ver sattisfied. "
CAPE TOWN, ZA - Reviewed by MARLENE - 04 November 2014
" Very satisfied and surprisingly a lot smoother and a bit cheeper than renting directly through the rental car company. So will definitely book here again through same rental company when I'm going back in a few months. "
" Was upgraded to a larger car and it was also brand new so cannot complain even if I try. Will rent from you again next time again as I have previously (provided the deposit is returned as they said it would be when I dropped off the car but I'm sure there will also not be any problems there). "
CAPE TOWN, ZA - Reviewed by BARRY - 30 September 2014
" South Africa is a large country allowing you to cover a small area. If you were able to offer split destination hire but link it to one continuous hire, say10 days in C/town, then15 days in Durban, but treat it one hire of 25 days without penalty. "
" Very helpful on arrival. A member of staff went and fetched the car as it was a long walk away, a great help "
CAPE TOWN, ZA - Reviewed by MARINA - 21 September 2014
" paying online didnt work i had to call and do it over the phone with the same card and it worked fine. phones were answered quickly. "
" smooth no hassles whatsoever "
CAPE TOWN, ZA - Reviewed by DENISE - 03 September 2014
" Easy to book and the information about cover and type of car was clear. "
" Really good service on arrival and departure. "
CAPE TOWN, ZA - Reviewed by ANN - 01 September 2014
" Very easy process for car hire. Quick, convenient and simple "
" Very pleasant staff. No GPS organised despite request and confirmation of same but quickly sorted. Everything clearly explained and deposit was returned before I had left the airport on my return home!! "
CAPE TOWN, ZA - Reviewed by BRENDA - 30 August 2014
" excellent "
" excellent "
CAPE TOWN, ZA - Reviewed by PIERRE - 21 June 2014
" Good overall, no issues. Had to change voucher and had no issues with this. "
" Friendly and quick "
CAPE TOWN, ZA - Reviewed by LOUISA - 25 May 2014
" I had excellent service from Hertz and the car they rented to me was perfect for my purposes. Thank you for your service and I will certainly always use Auto-Europe in the future "
" Excellent service. The car perfect for my purposes and the staff professional and extremely efficient. "
CAPE TOWN, ZA - Reviewed by MICHAEL - 29 April 2014
" Simple and straight forward "
" Firstly deposits are actually charged to your card rather than pre authorised like other firms which means that you will be charged foreign transaction fees by your card issuer. Secondly, the refund will be at a different (worse) rate leaving you further out if pocket, and lastly even if you provide receipts showing that you have refuelled the vehicle ar the airport station less than 2k away you will STILL be charged for a couple of litres as well. Completely dissatisfied with Budget and will not be using them again unless they change this. "
CAPE TOWN, ZA - Reviewed by JOHN - 09 April 2014
" excellant service will use you the next time we go to South Africa, hopefully next year "
" when we returned the car, the staff were extremely helpful,as no luggage buggy's were available,they drove us to the airport entrance and helped put our luggage on a trolley, wonderful service will hopefully be booking with you next year thanks to all in capetow "
CAPE TOWN, ZA - Reviewed by KEITH - 04 April 2014
" As always, a seamlessly efficient service at unbeatable rates. "
CAPE TOWN, ZA - Reviewed by DAVID - 31 March 2014
" A great service again, thank you. "
" I was given the wrong type of car at first. This was rectified thankfully. I was lucky though, as the car was changed to my requested car, but this was the last one of that class of car. What would have happened if they did not have one to change it to? "
CAPE TOWN, ZA - Reviewed by SEBASTIAN - 27 March 2014
" Very good service, cheaper and easier than trawling through various different companies. "
" Fast efficient service. "
CAPE TOWN, ZA - Reviewed by ROGER - 26 March 2014
" Very efficient. Collected the car (Opel Corsa) without a hitch - only disappointment was the boot was small and would not hold all the luggage "
CAPE TOWN, ZA - Reviewed by MALCOLM - 24 March 2014
" Nope the service was exceleent all the way through "
" First Car physically take the deposit money out of your account and then they return it when the car is returned. This can mean that you lose money as a result of currency fluctuations. Last year that cost us an extra £60 and this year it is almost £40. They should return your full monetary value in your currency otherwise this could inadvertantly increase the rental amount. In addition, most financial institutions charge for foreign withdrwals resulting in a further cost to the renter. "
CAPE TOWN, ZA - Reviewed by PAWEL - 23 March 2014
" Great value for money! "
" I received a free upgrade so I'm very happy with Hertz. The agent at the desk was very nice "
CAPE TOWN, ZA - Reviewed by JEREMY - 23 March 2014
" The car turned out to be smaller than I was led to believe it would be. Overall though, it was ok. Next time time I will make sure to hire a car with a larger engine for the roads on the Garden Route. "
" See above "
CAPE TOWN, ZA - Reviewed by KEITH - 22 March 2014
" Smooth process and all worked fine. "
" Generally satisfied and the vehicle (VW Polo Vivo) was fine and reliable. However, although relatively new, it had evidently seen some hard use and the front brakes did judder noticeably. Also, the company was a little slower in refunding the deposit than the previous year - car returned on 12 March and refund received on 22 March. I would still be happy to use the company again. "
CAPE TOWN, ZA - Reviewed by EDWARD - 20 March 2014
" Received absolutely superb support from Leo & Damian. Such a positive experience that I would not consider any other than AE for future car hire. "
" Very professional & friendly reception & fully understanding of our requirements to the point where we were given a vehicle which easily held all our luggage. Definitely our future preference for any car hire. "
CAPE TOWN, ZA - Reviewed by ALEXANDER - 20 March 2014
" Hassle free, excellent rates, everything went as planned and smoothly "
" Very pleasantly surprised to discover that our car had been upgraded - staff extremely helpful and pleasant. Return was trouble free, and all refunds on deposit promptly made. "
CAPE TOWN, ZA - Reviewed by NICHOLAS - 18 March 2014
" Arrangements very straightforward and Budget Rent a car in CT courteous and helpful. "
" Feel slightly overcharged for fuel on return but this is a marginal point as altogether a Budget was excellent. "
CAPE TOWN, ZA - Reviewed by ALAN - 13 March 2014
" Easy to order vehicle. "
" Vehicle not the one ordered but well specked and easy to drive with good pulling power "
CAPE TOWN, ZA - Reviewed by CLIVE - 11 March 2014
" I believe that you should give a discount to Airline Staff as you did when I first started using you many years ago. It should also be available on your web site. "
" Very happy with them I would like to highlight their agent Nicholas who was very helpful. "
CAPE TOWN, ZA - Reviewed by WARREN - 11 March 2014
" I got a great deal for Auto Europe and the web site was easy to use. "
" Lots of paperwork when you pick up the car and a deposit is taken off you credit card to be refunded on return. The actual hire car and service were first class. "
CAPE TOWN, ZA - Reviewed by SUSAN - 08 March 2014
" Fast and efficient broker service "
" Provided the vehicle that we requested, fast and efficient service. Very pleasant and professional staff. When returning vehicle less than full they charge petrol pump price - no surcharge "
CAPE TOWN, ZA - Reviewed by PETER - 07 March 2014
" the delay in opening an account i felt was a nuisance----noone previously has questioned my credibility/creditworthiness--------took several days and calls to sort the car "
" started out badly------they stated that there was only 1 Corsa in their whole fleet and I would have to take a Chev "Spark"---a rubbish little car totally unsuited to a long trip . after stating i would go elsewhere, although i did worry about the payment to yourselves a better car was produced(believe they phoned yourselves ).The polo went like a bird -thank you "
CAPE TOWN, ZA - Reviewed by JOEL - 01 March 2014
" Get immediate confirmations "
" A pleasant and helpful company with good cars though their help desks can be somewhat over-crowded "
CAPE TOWN, ZA - Reviewed by GRAHAM - 28 February 2014
" Second time I have use Auto Europe. Excellent service and competitive prices. The hire cost included full CDW etc. with no excess. However, the small print on the hire agreement specified that this only applied to no-fault accidents; if I had bent the car myself the full excess would still have applied - this was not clear when I booked the car hire. Would personally recommend taking out separate car hire excess insurance. "
" Efficient hiring process. Car was as requested. "
CAPE TOWN, ZA - Reviewed by SIMON - 27 February 2014
" Very good. Changed booking cos cheaper deal came up. Also thought to chang to impractical car and Auto Europe phoned to discuss before change. "
" They took R3000 deposit on CC and still not refunded. Will be filing complaint. "
CAPE TOWN, ZA - Reviewed by DONALD - 22 February 2014
" Great price and service "
" Professional service "
CAPE TOWN, ZA - Reviewed by NICOLAS - 11 February 2014
" No problems , went smoothly. "
" Car hire firm were OK "
CAPE TOWN, ZA - Reviewed by GORDON - 09 February 2014
" Website easy to follow for booking & additional insurance offered. "
" First class service on both pick up & return of the car. Very well signposted at airport for vehicle returns. "
CAPE TOWN, ZA - Reviewed by ASHLEY - 06 February 2014
" Easy to book online and offer great value for money. "
" Good service and pick up. Just what you need after a 12 hour flight and the start of your holiday. "
CAPE TOWN, ZA - Reviewed by LEE - 03 February 2014
" AutoEurope are essentially brokers, so you are unfortunately at the mercy of the individual vendor used in that city. However, based purely on the interaction with Auto Europe, the customer service was very good, and you really are going to struggle to find better rates at any other company. So, over-all very happy with their level of service. "
" First Car Rentals are fantastic ... I have had the privelige of using them many times before in both JHB and CPT ... Fast, friendly, professional folk who I'm more than happy to recommend. My only quibble is the excess block put on your card which takes up to two weeks to be returned to your card. The "
CAPE TOWN, ZA - Reviewed by BRICE - 30 January 2014
" I did the booking using the iPhone ap. the interface could be improved to offer a better experience : - selecting the country is long, - no comparison too available & each time all the data has to be re-entered "
" Hertz Cape Town is reliable, serious and they charge petrol at pump price in case you had not had the time to fill the car up. "
CAPE TOWN, ZA - Reviewed by DAVID - 25 January 2014
" great costumer service and brilliant price! "
" Very efficient and the hire car was very new. "
CAPE TOWN, ZA - Reviewed by HOWARD - 29 December 2013
" Very good service, pricing is right and I will certainly be back next time "
" Very helpful good PR "
CAPE TOWN, ZA - Reviewed by JAMES - 26 December 2013
" It was very easy to book and very efficient service "
" Excellent service on arrival and we were dealt with very efficiently and quickly. Thank you "
CAPE TOWN, ZA - Reviewed by THABISO - 07 December 2013
" Competitive rates "
" A bit of a problem readjusting bookings on the telephone but service at the point made up for that "
CAPE TOWN, ZA - Reviewed by SIMON - 05 December 2013
" Service was quick and good but the categorisation of cars I feel was wrong. A VW Polo is not a compact car type really. So I'm left with a bit unsatisfied as I thought I was paying for and comparing this rental to other companies who offer similar deals for compact cars when the vehicle would have been very different. "
" OK, but long waits once we arrived and an admin error meant they took too much money from my credit card. Yet to be resolved. "
CAPE TOWN, ZA - Reviewed by STEPHEN - 30 November 2013
" very satisfied "
" as good as ever "
CAPE TOWN, ZA - Reviewed by PETER - 17 November 2013
" Loop Street not the best option for pick-up. Home delivery would be good. Hertz certainly prefer airport drop off which was useful. "
" South Africa is useless for road maps and Cape Town is a nightmare that needs good maps. Could Hertz help to bridge the gap? "
CAPE TOWN, ZA - Reviewed by NEIL - 06 November 2013
" Brilliant brand new car with fab service from Hertz. "
" Very good very friendly and I would certainly use them again "
CAPE TOWN, ZA - Reviewed by PETER - 30 October 2013
" Chevrolet comfortable but underpowered "
" collecting car was rather slow but otherwise experience good. Car clean and condition very good. "
CAPE TOWN, ZA - Reviewed by DANIELA - 22 October 2013
" Great service. The best price I have found on the market. "
" Great service. "
CAPE TOWN, ZA - Reviewed by PAUL - 21 October 2013
" All satisfactory with no problems and good rate "
" Good no problems. On last day of hire we had a puncture due to nail in tyre in main tread - no other damage to tyre. On return filled form report -hope no charge for this but they could not confirm this at the time. "
CAPE TOWN, ZA - Reviewed by ED - 17 March 2013
" very nice and new and shiny Toyota Aygo. Completely different from what i got from Hertz Port Elizabeth after this car. "
" the service and the car were very good and pleasant "
CAPE TOWN, ZA - Reviewed by DONNA - 12 March 2013
" Happy with service and process, also good price. "
" Quick efficient service with no problems "
CAPE TOWN, ZA - Reviewed by ROBERT - 30 January 2013
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "
CAPE TOWN, ZA - Reviewed by JULIA - 19 January 2013
" I was very satisfied with the service I recevied I will not hesitate to book through auto europe again "
" Hertz were excellent and even allowed me to return the car 2hrs late with prior request. This really helped me! "
CAPE TOWN, ZA - Reviewed by DAVID - 26 June 2012
- Home
- Car Hire Destinations
- South Africa
- Cape Town
- Cape Town Car Hire Reviews