AUTO EUROPE CAPE TOWN, SOUTH AFRICA Car Rental Reviews

CAPE TOWN, ZA - Reviewed by KEITH - 27 April 2022

" excellent "

" Took me to Airport departure in car so I did not have to struggle with luggage "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALLAN - 09 April 2022

" Easy to use and always good service. "

" Used often before and very satisfied indeed. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ERNEST - 02 April 2022

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by THOMAS - 13 February 2022

" Have use autoeurope for many years, always reliable and prices are competitive. "

" used to use another provider in South Africa but have now used Budget twice, They don't hold as much deposit, cars are fairly new and service is good on return although a bit slow when picking up the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by THOMAS - 23 October 2021

" Have used auto Europe many times. Offering remains competitive and trouble free. "

" As expected, have used budget in SA previously. Very helpful and it was quiet so no long wait. Car was similar to that booked an relatively new. All in all a good experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DAVID - 12 April 2020

" Easy to book and very competitive rates. "

" Fast service in office at airport. Professional and courteous. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PETER - 02 April 2020

" We returned the car two weeks early due our growing concern about the coronavirus. The process was hassle free & will have since been informed that we will get a partial refund. Excellent service all round! "

" Our flight from London arrived earlier than expected so when we got to the First desk, our car wasn't ready to pick-up. However it appeared within 30 minutes so we were happy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MAGDA - 29 March 2020

" Booking process is easy. "

" Car was in very good condition and as specified. Drop off in different location was also efficient. Only downside was check-in at Cape Town airport. Very long waiting time, mainly due to not all computer stations being staffed, even though more staff members were floating about. The person eventually serving me was quite efficient. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALAN - 29 March 2020

" will definitely use again "

" efficient,friendly, and quick, excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by RICHARD - 23 March 2020

" All good. Returned car early as changed flight home due to Corona. First were excellent. "

" All good! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by MALCOLM - 22 March 2020

" Excellent - will use again. "

" Very straightforward and efficient. The car was immaculate, and the drop off was speedy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHRISTIAAN - 21 March 2020

" No comment, I was very happy with everything "

" No comment, I was very happy with everything "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANDREAS - 20 March 2020

" good and efficient "

" price criteria was main decision size of vehicle good for several pieces of luggage and two people "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by MARION-FAITH - 15 March 2020

" Easy process!! Will recommend! "

" Super smooth and easy. Will definately use again next time if price is still as competitive :-) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by HARVEY - 14 March 2020

" Very efficient service. Nothing to fault "

" Very efficient service. Nothing to fault "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by STEVEN - 13 March 2020

" Great "

" Great service no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ELEANOR - 13 March 2020

" Great "

" Good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANTHONY - 09 March 2020

" 5 star "

" Excellent and friendly service on collection of car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MIGUEL - 09 March 2020

" Efficient booking ptocess "

" Nice and helpful staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GEORGE - 07 March 2020

" all good "

" No problems and vert efficient "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PETER - 03 March 2020

" A1++++++++++ "

" A1++++++++++++++= "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by IAN - 28 February 2020

" Smooth process from booking through to completion of car rental. "

" Good customer service. The first car (Toyota Avensa) was large with insufficient power so we took it back and they swapped it for a Ford Ecosport which was much better. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by JOSEPH - 12 February 2020

" I have only good things to say about car hire with AutoEurope and First car "

" I have used First Car several times and have always been very happy with their service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by DAVID - 07 February 2020

" Very satisfactory experience "

" Fullfiled my expectations "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DENISE - 24 January 2020

" Very good. Easy booking and everything went according to plan. "

" Very impressed. Lovely new car in very clean condition. The service and attention from the staff at First Car at Capetown Airport was excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALLISTER - 26 December 2019

" Excellent used auto europe for years never any bother and now they do the extra insurance no need for the hard sell on pick up "

" Not the cheapest but you get what you paid for. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DEREK - 12 December 2019

" Smooth and efficient "

" Simple to book "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by RACHEL - 05 December 2019

" All good "

" Friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by TIM - 29 November 2019

" I have used Auto Europe in various countries for more than 10 years for business and holidays. The only issue I have found is when I chose to rent from Gold Car. They were a real pain with regard to insurance in a threatening way! and so I normally choose Sicily by car (auto Europa) or the cheaper partner companies owned by hertz or avis. "

" Excellent staff at the reception, one of them showed us to the car and checked it over with us. The car was almost new, clean and full of fuel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by RODNEY HILTON - 23 November 2019

" We always find the staff cheerful and helpful. "

" We usually get really good service, this time was no exception. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by STUART - 09 November 2019

" All round good experience "

" Easy pick up and drop off. Friendly staff with no attempt to see further insurances etc. Good clean car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by LUCY - 08 November 2019

" Easy booking. "

" Everything went as p;lanned. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MARITA - 07 November 2019

" I would have preferred to have a car with central locking. "

" I am very pleased with the my experience with Budget "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CAPE TOWN, ZA - Reviewed by PAMELA - 05 November 2019

" All good ! Just makes life easier. :) "

" In Cape Town the representative was excellent. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by REBECCA - 03 November 2019

" Great value "

" Brilliant value for money and great servixe "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DAVID - 26 October 2019

" As always auto-europe is easy to use and offers great deals and service "

" Somewhat slow and tedious check-in process "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GARY - 24 October 2019

" Very good the car was nearly new "

" Very efficient no hidden extras "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROBERT - 21 October 2019

" Very satisfied "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 10 October 2019

" good "

" good "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by AJAY - 03 September 2019

" Quick and simple service "

" car was ok basic. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by FREDERIK - 13 August 2019

" Was helped fast, car was clean will use them again. Refueling fee was very reasonable. "

" Was helped fast, car was clean will use them again. Refueling fee was very reasonable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MARIUS - 23 July 2019

" Great "

" Cheslyn was very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRIAN - 16 July 2019

" Always great experience "

" Very good experiance "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by ARNOLD - 17 June 2019

" Good service always "

" Good rental "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALAN - 08 May 2019

" Great six weeks in South Africa "

" Good value and great service from all the staff at Cape Town airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MALCOLM - 01 May 2019

" Great experience "

" They were very efficient and friendly, no queues compared to some other hire companies. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by NIGEL - 14 April 2019

" Car was adequate and very fuel efficient. Slight confusion on the policy of returning with full tank or not as the policy document informed to bring back full but further information later on the hire informed do not return full. "

" What more can you ask for, no queues no hard selling for upgrade or extra insurance and on the road in no time at all. Return was just as easy and very close to the terminal. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by WILLIAM - 11 April 2019

" Repeat smooth experience "

" Just a smooth experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 27 March 2019

" great prices "

" Glad we don't have to return the vehicle with a full tank "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by AGNES - 18 March 2019

" Hertz were professional and pleasant to deal with "

" Easy and efficient service. No problems with the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROBERT - 18 March 2019

" Loved the Renault Sandero, hope we can have the same car when we come back next year. Very economical and comfortable. "

" Excellent pick up of the car, very friendly and helpful staff. The return was just as good. Many thanks. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 17 March 2019

" Have used Auto Europe for several years in S A and have not experienced any problems. "

" Very helpful staff at booking in and returning of vehicle. Car almost new . "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by KENNETH - 14 March 2019

" Efficient and hassle free "

" Friendly and helpful staff at pick up and return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROGER - 09 March 2019

" Our site of choice . Always use them after using others Autoeuropa is by far the best "

" Quick to book in polite professional staff .The guy who checked over the vehicle also loaded our cases. Will use again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALEXANDER - 08 March 2019

" Overall very good "

" Very good though not our first choice of car "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by ALMIRO - 06 March 2019

" I've not had issues with Auto Europe for a long time and I have used them dozens of times. I will continue but i hope that Auto Europe look into this matter of First Car "

" Due to unforeseen circumstances I had a car booked followed by another car. When I returned the first car they told me of tyre damage that, i knew had been there before. I still had to pay as I had no proof. I then picked up the second car and took loads of photos of the car. I returned the car with no issues and now they have claimed that I damaged the car even after I ensured that every dent and scratch had been logged on the form. I also have photographic evidence that it had been there before. I believe that this might be corruption on a wide scale as it happened twice to me in one holiday. incredible "

Overall Value: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by DANIEL - 04 March 2019

" Customer service made the process easy from the start to end "

" Great service, very easy and quick "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ISOBEL - 03 March 2019

" excellent service "

" have rented from Hertz the last ten years and have always been happy with the service etc "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 03 March 2019

" I have used Auto Europe several times and will continue to do so. "

" Efficient at check-out desk. Wasn't expecting 3000ZAR deposit to be asked for but residue was paid back promptly after car returned. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PHILLIPA - 03 March 2019

" good "

" good except shortage of staff in pickup car park. also loose battery terminal leading to loss of power on non tarmac road. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by FRANCIS - 02 March 2019

" 10/10 ... well done. "

" It would be so easy to change the scores and nit-pick, but I have no cause for complaint against Hertz ... Well done. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GWYN - 02 March 2019

" Fine "

" Very good "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by IAN - 01 March 2019

" we had great service from friendly staff - didnt realise though we would be charged for using uk credit cardto pay "

" excellent "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JAMES - 25 February 2019

" Great deal(s) from AutoEurope - easy to book, and a range of options of cars and suppliers given. "

" Everything went well up until I dropped the car off. I had fully comprehensive insurance, and as such wasn't worried about the condition of the car (although I had not done anything at all to damage the car). When I dropped the car off, the gentleman doing to 'check out', quizzed me about whether or not I had filled up the car. I told him that of course I had, and had drive about 8kms along a motorway to get to the airport. I even showed him my fuel receipt, which he took. I then returned back home, only to receive an invoice saying I'd been charged for fuel! I have called Hertz in Cape Town to find out what is happening, but have just been told I'll be emailed. Not holding my breath. Absolutely shocking from Hertz staff at drop off at Cape Town International. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GILLY - 22 February 2019

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by DAVID - 21 February 2019

" No problem except car provided was not the one shown by auto Europe "

" Short queue but most of the information requested could have and should been provide by electronic means in advance "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by LAURIEL - 14 February 2019

" Great service. Very smooth and helpful "

" They were quick and helpful to us as we had a baby "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by NICK - 11 February 2019

" Very efficient all details were explained to me when I picked up the car - I would use budget again. "

" Service was very good and the car was excellent value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRIAN - 08 February 2019

" car went well "

" no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GEORGE - 07 February 2019

" Easy way to book car rental "

" Efficient swift service with clean car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHARLES - 06 February 2019

" Could not be better, but depends on price "

" No problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRIAN - 03 February 2019

" very impressed and efficient staff. "

" Very professional and pleasant great attitude. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by GEORGE - 03 February 2019

" Easiest way to get the best deal. "

" Very smooth experience throughout "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by TREVOR - 22 January 2019

" A very easy and efficient service "

" Very efficient and friendly An "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by KEVIN - 21 January 2019

" Very good "

" Very efficient "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by JAMES - 21 January 2019

" Overall no problems and a very good price compared to most others. "

" On inspection some minor paint marks/scuff were not marked in check sheet and had to have it amended otherwise good. First Car ask that the fuel not to be topped up prior to return and that as far as I know is not normal practice. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by DAVID - 21 January 2019

" Easy booking, disappointing quality of car "

" Highest class vehicle rented but very low spec. No parking sensors, no cruise control "

Overall Value: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

CAPE TOWN, ZA - Reviewed by MINET - 16 January 2019

" I was impressed by the polite and courteous service. The car was brand new too which was nice. "

" Despite me dropping the car back in the wrong returns, they expediently & politely sorted it out for me. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DAWN - 11 January 2019

" Very happy with car, pick up and drop off procedures. "

" Very happy with overall experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by RICHARD - 10 January 2019

" Happy "

" This is the second VW Combi we have hired. Both had the same broken plastic parts in the interior. (Seat belt catches and side panel in boot) Otherwise a great car and First was extremely efficient. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by NICOLA FRANCES - 10 January 2019

" Easy to use, good value for money. "

" Excellent service from the counter staff, inspection team checking in and out the car. Each staff member explained their part of the process and what was expected of me as the customer such as inspecting the car before check out and getting the assessor to confirm and sign the form before leaving the car part and then the receiving assessor would inspect the car and sign the same document and provide a copy rather than having to go back into the counter staff. A smooth stemless process. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANTONIO - 06 January 2019

" Good deal and easy online booking "

" Good and efficient staff, no waiting time at collection and return, satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by DARRAN - 06 January 2019

" Nice brand new car, but the collection queue/line was far too long, waiting 90 minutes is not acceptable after a 13 hour flight. "

" Collecting car took far too long, over 90 minutes in queue/line. "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRENTON - 05 January 2019

" Great prices, good selection of vehicles, good excess insurance and easy to book. "

" Check in was efficient and a lady was in the car park to check car with me. A pleasant change from other car rental companies. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by SHAUN - 30 December 2018

" Great "

" Overall good customer experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DENNIS-WAYNE - 28 December 2018

" All good "

" Honest, reliable, solid company "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 25 December 2018

" Good prices "

" Collected car quickly "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROBERT - 21 December 2018

" Very posative "

" Check out and check in was hassle free "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALEXZANDRA - 20 December 2018

" Overall very happy "

" Very easy, fantastic value for money and excellent car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MURIEL - 16 December 2018

" staff was very efficient "

" staff was clear to understand and oh,so helpfull and caring "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PHILIP - 15 December 2018

" All went smoothly "

" Easy to deal with. Quick and efficient as well as friendly. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by STUART - 15 December 2018

" Good experience "

" Nearly new Renault Clio was very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by AGNES - 12 December 2018

" Hassle free "

" All went smoothly "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHRIS - 03 December 2018

" Happy customer! "

" Happy customer! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 24 November 2018

" Booking through Auto Europe is very efficient and the deal are better than I can get anywhere else "

" I had booked a Nissan Almeria (or similar) as I have done several times from First, I was given a Sandero which was much smaller than the Almera I have to carry 2 sets of golf clubs and that gave me a lot of issues in the Sandero Hopefully I will get an Almera when I return at the end of January "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PENDERIS, LEON - 07 November 2018

" very good "

" hertz was overall ok, didn't have the car available that we ordered or a infant seat available in Namibia. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CAPE TOWN, ZA - Reviewed by NUNO - 29 October 2018

" Very good overall "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRIAN - 22 October 2018

" overall good experience efficient and polite "

" overall good experience staff efficient and polite and friendly "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by JOHN - 19 October 2018

" I've used AE 3 times over the last 2 weeks. Brilliant "

" Brand new car. Promptly ready. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DAVID - 15 October 2018

" very good service "

" very easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANTHONY - 14 October 2018

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ABRAHAM - 07 October 2018

" Experienced no problems at all. Booking was edficiently completed "

" Very friendly service from all the staff. No hidden additional costs "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CAPE TOWN, ZA - Reviewed by MATTHEW - 04 October 2018

" Smooth and easy process, car was good on fuel "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANDREW - 20 September 2018

" Pleasant and efficient in both Capetown and Johhanesburg "

" Always efficient and good value "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by KATHLEEN - 17 September 2018

" Straight forward pick Up and drop off, reliable car. "

" Cheaper than competitors and always reliable "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by TERRY - 10 September 2018

" I got a better deal through Autoeurope than going direct! "

" I didn't like the fact that the hire company took a deposit of my card, rather than just keeping record in case they needed to (as Europcar did). The deposit was refunded quickly, but it felt like I had to keep checking. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PIETER - 06 August 2018

" Excellent experience! "

" Friendly efficient staff Thank you for an amazing experience! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by SARAH - 17 June 2018

" REALLY HAPPY,WILL BE RENTING AGAIN AT THE END OF THE MONTH "

" 1ST CLASS SERVICE "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BENITA - 12 June 2015

" Thank you for the excellent and hassle free service that I experienced, from booking to drop off! "

" Thank you for the excellent and hassle free service that I experienced, from pickup to drop off. "

CAPE TOWN, ZA - Reviewed by ISABELLA - 27 May 2015

" Really enjoyed the service from Hertz "

" Really enjoyed the service from Hertz, they went out of their way to give me car in the class that is big enough to fit my painting "

CAPE TOWN, ZA - Reviewed by PETER - 13 May 2015

" All good, no problems, thanks. "

" No problems and fitted the bill regarding space and economy. good value. "

CAPE TOWN, ZA - Reviewed by ANDREW - 23 April 2015

" Everything went without a hitch. Would definitely use you again. "

" Hertz assessed a deposit of 1650 ZAR. This they took off my credit card. With transaction charges and currency fluctuation, this zero value transaction cost me over £5. Not good. Apart from that, the actual car hire and process were fine. "

CAPE TOWN, ZA - Reviewed by SUSAN - 15 April 2015

" Easy to book, great having different rentals with varying prices so that you can choose which one is right for your own budget. "

" Quick to be served, no waiting around. "

CAPE TOWN, ZA - Reviewed by CRAIG - 13 April 2015

" Booked on Internet but more practical to discuss and get advice on phone "

" Have registered a complaint with Auto Europe re Hertz Very untrustworthy "

CAPE TOWN, ZA - Reviewed by MALCOLM - 05 April 2015

" All very easy to use and a very good selection of companies "

" New equipment, good service and very competitive price "

CAPE TOWN, ZA - Reviewed by ROY - 02 April 2015

" Very pleased with hire in SA Not pleased with hire in Peterborough through Avis on 27/3/15 - Letter e-mailed to you "

" Hertz provided a good competent service "

CAPE TOWN, ZA - Reviewed by LESLIE - 24 March 2015

" No problems everything went smoothly "

" As above "

CAPE TOWN, ZA - Reviewed by DENVER - 23 March 2015

" simple and user friendly "

" Good friendly service on arrival. Car was ready for us with no delays. The only possibly problem was we didn't receive paperwork or have anyone go through the car before leaving the parking lot. "

CAPE TOWN, ZA - Reviewed by ANNETTE - 18 March 2015

" Booking over the internet was easy, efficient and good value. "

" I have used them for some years now and have always found them to be friendly and efficient with their services. "

CAPE TOWN, ZA - Reviewed by WILLIAM - 14 March 2015

" got the car I requested "

" car and service was first class "

CAPE TOWN, ZA - Reviewed by DONALD - 14 March 2015

" Very good prices and service "

" Very good no problems staff helpfull "

CAPE TOWN, ZA - Reviewed by ANTHONY - 12 March 2015

" very helpful when we had to sort out our early return, not planned!! Hertz in s.africa misled us to believe we only had to drop car off and we would be automatically refunded, delay was not needed as we returned early because of ill health "

" not happy with delay of refund, had to keep chasing it "

CAPE TOWN, ZA - Reviewed by HUGH - 10 March 2015

" Used Auto Europe every time we go to South Africa and cannot think of a single complaint. Excellent service every time "

" Very satisfied with service from the young lady dealing with our booking. What a pity her supervisor, who wiped all our details from her computer so that we had to go through the transaction again couldn't even be bothered to apologise to us. He could definitely do with some training in customer service. "

CAPE TOWN, ZA - Reviewed by ROBERT - 08 March 2015

" Used Auto Europe on several occasions and never had a problem. aLWAYS book weeks in advance. Car hire firms keep to their contract normally. "

" Morne, the Gentleman is CT Airport on Jan 21, was VERY polite. I come to CT regularly and have used them before, in 2009.Also no problems. Car was almost new, I treated it very well as if it was myu known, and gave no problems (Chevy Spark 1.0). Would recommend First Car to anyone, although I did less than 3000 kms in 51 days, I thought they were very fair. Was delivered back in ex\actly the same condition it was received because it can be very expensive if this is not done. Fortunately, I have alway sbeen lucky and not had any problems with any of the Renting Companies. And driving in CT is not for the faint hearted. "

CAPE TOWN, ZA - Reviewed by ROBERT - 07 March 2015

" The only suggestion I have is keep up the good work. I have booked auto Europe for a number of Years now "

CAPE TOWN, ZA - Reviewed by MICHAEL - 02 March 2015

" Very easy to book on line. "

" Very Helpful and very polite "

CAPE TOWN, ZA - Reviewed by HENRY - 28 February 2015

" Car was fine thankyou "

" we have used Budget for several years now, will use next year "

CAPE TOWN, ZA - Reviewed by SANDRA - 28 February 2015

" Difficult to ascertain exact costs from the web site. Had to phone. "

" Gave us a good car, suitable for our disability needs "

CAPE TOWN, ZA - Reviewed by KEVIN - 27 February 2015

" I have been very pleased with this experience of car hire using First Car Rental. "

" Quite happy....... No problems.......... Exactly what you require "

CAPE TOWN, ZA - Reviewed by JOHN - 26 February 2015

" Cheapest on comparison sites "

" Superb personal service from Mr Christo at the CPT airport Budget desk who was able to carry out all my requests by email (extending hire period, affording me the best rates, change of drop-off location, hassle free swapping to brand new car when the AC failed on the first one etc) So much easier as a foreign tourist than phoning Great Highly recommended Thank you J "

CAPE TOWN, ZA - Reviewed by ALAN - 25 February 2015

" Very efficient service. "

" Friendly and efficient service. Rather chaotic in the returns area. Would have liked to have had a Chevy Cruz as shown in the advert rather than the Nissan Almera. "

CAPE TOWN, ZA - Reviewed by PETER - 20 February 2015

" Faultless throughout. Perhaps a loyalty system would make me use you every time. "

" Really good. Very helpful and efficient on pick up and drop off. "

CAPE TOWN, ZA - Reviewed by JOHN - 19 February 2015

" Not necessarily a Auto Europe problem, but it is difficult to understand what type and size of vehicle is being hired as the description are confusing and poorly defined - compact, standard etc. "

" Very slow collection, taking about 1 hour. Had to provide most of the information already provided to AutoEurope. Collection process needs streamlining. I would be happy to provide any extra information when booking rather than having a long wait for collection. The vehicle provided, a Toyota Etios, was smaller (and probably noisier) than the Toyota Corolla mentioned on the voucher. One the positive side, it was nearly new. "

CAPE TOWN, ZA - Reviewed by ANTONY - 19 February 2015

" All aspects were very much up to my previous expectations, will use them next year. "

" All aspects were very much up to my previous expectations, will use them next year. "

CAPE TOWN, ZA - Reviewed by RENE - 06 February 2015

" Only slight criticism was the difficulty in extending hire for 2 more days. Gave up. "

" Excellent and friendly service. "

CAPE TOWN, ZA - Reviewed by TOHPUN - 29 January 2015

" Good value.although it took sometime to confirm the booking with the vendor, everything eorked out at the end. I saved a lot of money using auto Europe. Thank you. "

" The vehicle itself was good however their GPS was confusing and sent us to the wrong places. Had to finally use my iPhone and pay extra for data roaming. GPS was useless. "

CAPE TOWN, ZA - Reviewed by AARON - 28 January 2015

" I made my booking simply through the website and it was always straight forward. "

" I am yet to receive my deposit back. I am also being charged for an extra day rental when I returned the vehicle on time and fully fuelled. I have attempted to contact First regarding this but I am yet to receive a response. Being the first time I have used First I will definitely consider other options before considering First. Ironically I would recommend a name change, Last would be quite appropriate. "

CAPE TOWN, ZA - Reviewed by LEON - 23 January 2015

" Always good service "

" Good company "

CAPE TOWN, ZA - Reviewed by KENNETH - 17 January 2015

" I had to extend the original booking and that went very smoothly - cannot praise AutoEurope enough. Hertz made a charge of apparently nearly £30 for the return being two hours late which seems excessive compared to the original rental cost. "

" See comments above. "

CAPE TOWN, ZA - Reviewed by ANDREW - 08 January 2015

" It would be nice to have some history with the amount of times I use Auto Europe. I have no awareness of the amount of times I have used the website. Perhaps a points scheme. I use it 6 - 10 times a year. "

" The vehicle did need a service and the brake light keep coming on. "

CAPE TOWN, ZA - Reviewed by LUKE - 11 December 2014

" A good service at a competitive price. Staff at the airport were very polite and helpful. "

" Very polite and helpful. Quickly straightened out a mistake I had made when originally booking the car. Similarly when I returned the car they were quick and efficient "

CAPE TOWN, ZA - Reviewed by HUMPHREY - 27 November 2014

" Everything OK. "

" They wanted a very large deposit on my credit card. Otherwise everything was fine. The car was good and the price reasonable. "

CAPE TOWN, ZA - Reviewed by KEITH - 12 November 2014

" I have been using Auto Europe for many years and have only the highest praise of every aspect of their service. "

" For my last few trips to Cape Town my car has been supplied by Hertz. On every occasion the car has had damage that was not listed on the condition sheet. This necessitates having the sheet updated at the time of handover - an annoying waste of time. This time it was worse than usual. The condition sheet was 'clean', but in fact the car had numerous defects, including defects relating to poor workmanship in respect of a windscreen which had obviously just been replaced. One other point worth mentioning is that the vehicle supplied on this occasion did not have remote central locking with the usual additional feature of automatic locking once one starts driving. In high-crime SA this should be standard. "

CAPE TOWN, ZA - Reviewed by KARYN - 09 November 2014

" Car was good, price was good, I would come bsck again. "

" Ver sattisfied. "

CAPE TOWN, ZA - Reviewed by MARLENE - 04 November 2014

" Very satisfied and surprisingly a lot smoother and a bit cheeper than renting directly through the rental car company. So will definitely book here again through same rental company when I'm going back in a few months. "

" Was upgraded to a larger car and it was also brand new so cannot complain even if I try. Will rent from you again next time again as I have previously (provided the deposit is returned as they said it would be when I dropped off the car but I'm sure there will also not be any problems there). "

CAPE TOWN, ZA - Reviewed by BARRY - 30 September 2014

" South Africa is a large country allowing you to cover a small area. If you were able to offer split destination hire but link it to one continuous hire, say10 days in C/town, then15 days in Durban, but treat it one hire of 25 days without penalty. "

" Very helpful on arrival. A member of staff went and fetched the car as it was a long walk away, a great help "

CAPE TOWN, ZA - Reviewed by MARINA - 21 September 2014

" paying online didnt work i had to call and do it over the phone with the same card and it worked fine. phones were answered quickly. "

" smooth no hassles whatsoever "

CAPE TOWN, ZA - Reviewed by DENISE - 03 September 2014

" Easy to book and the information about cover and type of car was clear. "

" Really good service on arrival and departure. "

CAPE TOWN, ZA - Reviewed by ANN - 01 September 2014

" Very easy process for car hire. Quick, convenient and simple "

" Very pleasant staff. No GPS organised despite request and confirmation of same but quickly sorted. Everything clearly explained and deposit was returned before I had left the airport on my return home!! "

CAPE TOWN, ZA - Reviewed by BRENDA - 30 August 2014

" excellent "

" excellent "

CAPE TOWN, ZA - Reviewed by PIERRE - 21 June 2014

" Good overall, no issues. Had to change voucher and had no issues with this. "

" Friendly and quick "

CAPE TOWN, ZA - Reviewed by LOUISA - 25 May 2014

" I had excellent service from Hertz and the car they rented to me was perfect for my purposes. Thank you for your service and I will certainly always use Auto-Europe in the future "

" Excellent service. The car perfect for my purposes and the staff professional and extremely efficient. "

CAPE TOWN, ZA - Reviewed by MICHAEL - 29 April 2014

" Simple and straight forward "

" Firstly deposits are actually charged to your card rather than pre authorised like other firms which means that you will be charged foreign transaction fees by your card issuer. Secondly, the refund will be at a different (worse) rate leaving you further out if pocket, and lastly even if you provide receipts showing that you have refuelled the vehicle ar the airport station less than 2k away you will STILL be charged for a couple of litres as well. Completely dissatisfied with Budget and will not be using them again unless they change this. "

CAPE TOWN, ZA - Reviewed by JOHN - 09 April 2014

" excellant service will use you the next time we go to South Africa, hopefully next year "

" when we returned the car, the staff were extremely helpful,as no luggage buggy's were available,they drove us to the airport entrance and helped put our luggage on a trolley, wonderful service will hopefully be booking with you next year thanks to all in capetow "

CAPE TOWN, ZA - Reviewed by KEITH - 04 April 2014

" As always, a seamlessly efficient service at unbeatable rates. "

CAPE TOWN, ZA - Reviewed by DAVID - 31 March 2014

" A great service again, thank you. "

" I was given the wrong type of car at first. This was rectified thankfully. I was lucky though, as the car was changed to my requested car, but this was the last one of that class of car. What would have happened if they did not have one to change it to? "

CAPE TOWN, ZA - Reviewed by SEBASTIAN - 27 March 2014

" Very good service, cheaper and easier than trawling through various different companies. "

" Fast efficient service. "

CAPE TOWN, ZA - Reviewed by ROGER - 26 March 2014

" Very efficient. Collected the car (Opel Corsa) without a hitch - only disappointment was the boot was small and would not hold all the luggage "

CAPE TOWN, ZA - Reviewed by MALCOLM - 24 March 2014

" Nope the service was exceleent all the way through "

" First Car physically take the deposit money out of your account and then they return it when the car is returned. This can mean that you lose money as a result of currency fluctuations. Last year that cost us an extra £60 and this year it is almost £40. They should return your full monetary value in your currency otherwise this could inadvertantly increase the rental amount. In addition, most financial institutions charge for foreign withdrwals resulting in a further cost to the renter. "

CAPE TOWN, ZA - Reviewed by PAWEL - 23 March 2014

" Great value for money! "

" I received a free upgrade so I'm very happy with Hertz. The agent at the desk was very nice "

CAPE TOWN, ZA - Reviewed by JEREMY - 23 March 2014

" The car turned out to be smaller than I was led to believe it would be. Overall though, it was ok. Next time time I will make sure to hire a car with a larger engine for the roads on the Garden Route. "

" See above "

CAPE TOWN, ZA - Reviewed by KEITH - 22 March 2014

" Smooth process and all worked fine. "

" Generally satisfied and the vehicle (VW Polo Vivo) was fine and reliable. However, although relatively new, it had evidently seen some hard use and the front brakes did judder noticeably. Also, the company was a little slower in refunding the deposit than the previous year - car returned on 12 March and refund received on 22 March. I would still be happy to use the company again. "

CAPE TOWN, ZA - Reviewed by EDWARD - 20 March 2014

" Received absolutely superb support from Leo & Damian. Such a positive experience that I would not consider any other than AE for future car hire. "

" Very professional & friendly reception & fully understanding of our requirements to the point where we were given a vehicle which easily held all our luggage. Definitely our future preference for any car hire. "

CAPE TOWN, ZA - Reviewed by ALEXANDER - 20 March 2014

" Hassle free, excellent rates, everything went as planned and smoothly "

" Very pleasantly surprised to discover that our car had been upgraded - staff extremely helpful and pleasant. Return was trouble free, and all refunds on deposit promptly made. "

CAPE TOWN, ZA - Reviewed by NICHOLAS - 18 March 2014

" Arrangements very straightforward and Budget Rent a car in CT courteous and helpful. "

" Feel slightly overcharged for fuel on return but this is a marginal point as altogether a Budget was excellent. "

CAPE TOWN, ZA - Reviewed by ALAN - 13 March 2014

" Easy to order vehicle. "

" Vehicle not the one ordered but well specked and easy to drive with good pulling power "

CAPE TOWN, ZA - Reviewed by CLIVE - 11 March 2014

" I believe that you should give a discount to Airline Staff as you did when I first started using you many years ago. It should also be available on your web site. "

" Very happy with them I would like to highlight their agent Nicholas who was very helpful. "

CAPE TOWN, ZA - Reviewed by WARREN - 11 March 2014

" I got a great deal for Auto Europe and the web site was easy to use. "

" Lots of paperwork when you pick up the car and a deposit is taken off you credit card to be refunded on return. The actual hire car and service were first class. "

CAPE TOWN, ZA - Reviewed by SUSAN - 08 March 2014

" Fast and efficient broker service "

" Provided the vehicle that we requested, fast and efficient service. Very pleasant and professional staff. When returning vehicle less than full they charge petrol pump price - no surcharge "

CAPE TOWN, ZA - Reviewed by PETER - 07 March 2014

" the delay in opening an account i felt was a nuisance----noone previously has questioned my credibility/creditworthiness--------took several days and calls to sort the car "

" started out badly------they stated that there was only 1 Corsa in their whole fleet and I would have to take a Chev "Spark"---a rubbish little car totally unsuited to a long trip . after stating i would go elsewhere, although i did worry about the payment to yourselves a better car was produced(believe they phoned yourselves ).The polo went like a bird -thank you "

CAPE TOWN, ZA - Reviewed by JOEL - 01 March 2014

" Get immediate confirmations "

" A pleasant and helpful company with good cars though their help desks can be somewhat over-crowded "

CAPE TOWN, ZA - Reviewed by GRAHAM - 28 February 2014

" Second time I have use Auto Europe. Excellent service and competitive prices. The hire cost included full CDW etc. with no excess. However, the small print on the hire agreement specified that this only applied to no-fault accidents; if I had bent the car myself the full excess would still have applied - this was not clear when I booked the car hire. Would personally recommend taking out separate car hire excess insurance. "

" Efficient hiring process. Car was as requested. "

CAPE TOWN, ZA - Reviewed by SIMON - 27 February 2014

" Very good. Changed booking cos cheaper deal came up. Also thought to chang to impractical car and Auto Europe phoned to discuss before change. "

" They took R3000 deposit on CC and still not refunded. Will be filing complaint. "

CAPE TOWN, ZA - Reviewed by DONALD - 22 February 2014

" Great price and service "

" Professional service "

CAPE TOWN, ZA - Reviewed by NICOLAS - 11 February 2014

" No problems , went smoothly. "

" Car hire firm were OK "

CAPE TOWN, ZA - Reviewed by GORDON - 09 February 2014

" Website easy to follow for booking & additional insurance offered. "

" First class service on both pick up & return of the car. Very well signposted at airport for vehicle returns. "

CAPE TOWN, ZA - Reviewed by ASHLEY - 06 February 2014

" Easy to book online and offer great value for money. "

" Good service and pick up. Just what you need after a 12 hour flight and the start of your holiday. "

CAPE TOWN, ZA - Reviewed by LEE - 03 February 2014

" AutoEurope are essentially brokers, so you are unfortunately at the mercy of the individual vendor used in that city. However, based purely on the interaction with Auto Europe, the customer service was very good, and you really are going to struggle to find better rates at any other company. So, over-all very happy with their level of service. "

" First Car Rentals are fantastic ... I have had the privelige of using them many times before in both JHB and CPT ... Fast, friendly, professional folk who I'm more than happy to recommend. My only quibble is the excess block put on your card which takes up to two weeks to be returned to your card. The "

CAPE TOWN, ZA - Reviewed by BRICE - 30 January 2014

" I did the booking using the iPhone ap. the interface could be improved to offer a better experience : - selecting the country is long, - no comparison too available & each time all the data has to be re-entered "

" Hertz Cape Town is reliable, serious and they charge petrol at pump price in case you had not had the time to fill the car up. "

CAPE TOWN, ZA - Reviewed by DAVID - 25 January 2014

" great costumer service and brilliant price! "

" Very efficient and the hire car was very new. "

CAPE TOWN, ZA - Reviewed by HOWARD - 29 December 2013

" Very good service, pricing is right and I will certainly be back next time "

" Very helpful good PR "

CAPE TOWN, ZA - Reviewed by JAMES - 26 December 2013

" It was very easy to book and very efficient service "

" Excellent service on arrival and we were dealt with very efficiently and quickly. Thank you "

CAPE TOWN, ZA - Reviewed by THABISO - 07 December 2013

" Competitive rates "

" A bit of a problem readjusting bookings on the telephone but service at the point made up for that "

CAPE TOWN, ZA - Reviewed by SIMON - 05 December 2013

" Service was quick and good but the categorisation of cars I feel was wrong. A VW Polo is not a compact car type really. So I'm left with a bit unsatisfied as I thought I was paying for and comparing this rental to other companies who offer similar deals for compact cars when the vehicle would have been very different. "

" OK, but long waits once we arrived and an admin error meant they took too much money from my credit card. Yet to be resolved. "

CAPE TOWN, ZA - Reviewed by STEPHEN - 30 November 2013

" very satisfied "

" as good as ever "

CAPE TOWN, ZA - Reviewed by PETER - 17 November 2013

" Loop Street not the best option for pick-up. Home delivery would be good. Hertz certainly prefer airport drop off which was useful. "

" South Africa is useless for road maps and Cape Town is a nightmare that needs good maps. Could Hertz help to bridge the gap? "

CAPE TOWN, ZA - Reviewed by NEIL - 06 November 2013

" Brilliant brand new car with fab service from Hertz. "

" Very good very friendly and I would certainly use them again "

CAPE TOWN, ZA - Reviewed by PETER - 30 October 2013

" Chevrolet comfortable but underpowered "

" collecting car was rather slow but otherwise experience good. Car clean and condition very good. "

CAPE TOWN, ZA - Reviewed by DANIELA - 22 October 2013

" Great service. The best price I have found on the market. "

" Great service. "

CAPE TOWN, ZA - Reviewed by PAUL - 21 October 2013

" All satisfactory with no problems and good rate "

" Good no problems. On last day of hire we had a puncture due to nail in tyre in main tread - no other damage to tyre. On return filled form report -hope no charge for this but they could not confirm this at the time. "

CAPE TOWN, ZA - Reviewed by ED - 17 March 2013

" very nice and new and shiny Toyota Aygo. Completely different from what i got from Hertz Port Elizabeth after this car. "

" the service and the car were very good and pleasant "

CAPE TOWN, ZA - Reviewed by DONNA - 12 March 2013

" Happy with service and process, also good price. "

" Quick efficient service with no problems "

CAPE TOWN, ZA - Reviewed by ROBERT - 30 January 2013

" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "

" Very Good, no problems, staff efficient and polite, car was exactly what was required for our trip "

CAPE TOWN, ZA - Reviewed by JULIA - 19 January 2013

" I was very satisfied with the service I recevied I will not hesitate to book through auto europe again "

" Hertz were excellent and even allowed me to return the car 2hrs late with prior request. This really helped me! "

CAPE TOWN, ZA - Reviewed by DAVID - 26 June 2012