AUTO EUROPE CAPE TOWN, SOUTH AFRICA Car Rental Reviews

CAPE TOWN, ZA - Reviewed by THOMAS - 23 October 2021

" Have used auto Europe many times. Offering remains competitive and trouble free. "

" As expected, have used budget in SA previously. Very helpful and it was quiet so no long wait. Car was similar to that booked an relatively new. All in all a good experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DAVID - 12 April 2020

" Easy to book and very competitive rates. "

" Fast service in office at airport. Professional and courteous. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PETER - 02 April 2020

" We returned the car two weeks early due our growing concern about the coronavirus. The process was hassle free & will have since been informed that we will get a partial refund. Excellent service all round! "

" Our flight from London arrived earlier than expected so when we got to the First desk, our car wasn't ready to pick-up. However it appeared within 30 minutes so we were happy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MAGDA - 29 March 2020

" Booking process is easy. "

" Car was in very good condition and as specified. Drop off in different location was also efficient. Only downside was check-in at Cape Town airport. Very long waiting time, mainly due to not all computer stations being staffed, even though more staff members were floating about. The person eventually serving me was quite efficient. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALAN - 29 March 2020

" will definitely use again "

" efficient,friendly, and quick, excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by RICHARD - 23 March 2020

" All good. Returned car early as changed flight home due to Corona. First were excellent. "

" All good! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by MALCOLM - 22 March 2020

" Excellent - will use again. "

" Very straightforward and efficient. The car was immaculate, and the drop off was speedy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHRISTIAAN - 21 March 2020

" No comment, I was very happy with everything "

" No comment, I was very happy with everything "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANDREAS - 20 March 2020

" good and efficient "

" price criteria was main decision size of vehicle good for several pieces of luggage and two people "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by MARION-FAITH - 15 March 2020

" Easy process!! Will recommend! "

" Super smooth and easy. Will definately use again next time if price is still as competitive :-) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by HARVEY - 14 March 2020

" Very efficient service. Nothing to fault "

" Very efficient service. Nothing to fault "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by STEVEN - 13 March 2020

" Great "

" Great service no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ELEANOR - 13 March 2020

" Great "

" Good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANTHONY - 09 March 2020

" 5 star "

" Excellent and friendly service on collection of car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MIGUEL - 09 March 2020

" Efficient booking ptocess "

" Nice and helpful staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GEORGE - 07 March 2020

" all good "

" No problems and vert efficient "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PETER - 03 March 2020

" A1++++++++++ "

" A1++++++++++++++= "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by IAN - 28 February 2020

" Smooth process from booking through to completion of car rental. "

" Good customer service. The first car (Toyota Avensa) was large with insufficient power so we took it back and they swapped it for a Ford Ecosport which was much better. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by JOSEPH - 12 February 2020

" I have only good things to say about car hire with AutoEurope and First car "

" I have used First Car several times and have always been very happy with their service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by DAVID - 07 February 2020

" Very satisfactory experience "

" Fullfiled my expectations "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DENISE - 24 January 2020

" Very good. Easy booking and everything went according to plan. "

" Very impressed. Lovely new car in very clean condition. The service and attention from the staff at First Car at Capetown Airport was excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALLISTER - 26 December 2019

" Excellent used auto europe for years never any bother and now they do the extra insurance no need for the hard sell on pick up "

" Not the cheapest but you get what you paid for. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DEREK - 12 December 2019

" Smooth and efficient "

" Simple to book "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by RACHEL - 05 December 2019

" All good "

" Friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by TIM - 29 November 2019

" I have used Auto Europe in various countries for more than 10 years for business and holidays. The only issue I have found is when I chose to rent from Gold Car. They were a real pain with regard to insurance in a threatening way! and so I normally choose Sicily by car (auto Europa) or the cheaper partner companies owned by hertz or avis. "

" Excellent staff at the reception, one of them showed us to the car and checked it over with us. The car was almost new, clean and full of fuel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by RODNEY HILTON - 23 November 2019

" We always find the staff cheerful and helpful. "

" We usually get really good service, this time was no exception. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by STUART - 09 November 2019

" All round good experience "

" Easy pick up and drop off. Friendly staff with no attempt to see further insurances etc. Good clean car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by LUCY - 08 November 2019

" Easy booking. "

" Everything went as p;lanned. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MARITA - 07 November 2019

" I would have preferred to have a car with central locking. "

" I am very pleased with the my experience with Budget "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CAPE TOWN, ZA - Reviewed by PAMELA - 05 November 2019

" All good ! Just makes life easier. :) "

" In Cape Town the representative was excellent. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by REBECCA - 03 November 2019

" Great value "

" Brilliant value for money and great servixe "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DAVID - 26 October 2019

" As always auto-europe is easy to use and offers great deals and service "

" Somewhat slow and tedious check-in process "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GARY - 24 October 2019

" Very good the car was nearly new "

" Very efficient no hidden extras "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROBERT - 21 October 2019

" Very satisfied "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 10 October 2019

" good "

" good "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by AJAY - 03 September 2019

" Quick and simple service "

" car was ok basic. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by FREDERIK - 13 August 2019

" Was helped fast, car was clean will use them again. Refueling fee was very reasonable. "

" Was helped fast, car was clean will use them again. Refueling fee was very reasonable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MARIUS - 23 July 2019

" Great "

" Cheslyn was very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRIAN - 16 July 2019

" Always great experience "

" Very good experiance "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by ARNOLD - 17 June 2019

" Good service always "

" Good rental "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALAN - 08 May 2019

" Great six weeks in South Africa "

" Good value and great service from all the staff at Cape Town airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MALCOLM - 01 May 2019

" Great experience "

" They were very efficient and friendly, no queues compared to some other hire companies. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by NIGEL - 14 April 2019

" Car was adequate and very fuel efficient. Slight confusion on the policy of returning with full tank or not as the policy document informed to bring back full but further information later on the hire informed do not return full. "

" What more can you ask for, no queues no hard selling for upgrade or extra insurance and on the road in no time at all. Return was just as easy and very close to the terminal. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by WILLIAM - 11 April 2019

" Repeat smooth experience "

" Just a smooth experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 27 March 2019

" great prices "

" Glad we don't have to return the vehicle with a full tank "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by AGNES - 18 March 2019

" Hertz were professional and pleasant to deal with "

" Easy and efficient service. No problems with the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROBERT - 18 March 2019

" Loved the Renault Sandero, hope we can have the same car when we come back next year. Very economical and comfortable. "

" Excellent pick up of the car, very friendly and helpful staff. The return was just as good. Many thanks. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 17 March 2019

" Have used Auto Europe for several years in S A and have not experienced any problems. "

" Very helpful staff at booking in and returning of vehicle. Car almost new . "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by KENNETH - 14 March 2019

" Efficient and hassle free "

" Friendly and helpful staff at pick up and return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROGER - 09 March 2019

" Our site of choice . Always use them after using others Autoeuropa is by far the best "

" Quick to book in polite professional staff .The guy who checked over the vehicle also loaded our cases. Will use again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALEXANDER - 08 March 2019

" Overall very good "

" Very good though not our first choice of car "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by ALMIRO - 06 March 2019

" I've not had issues with Auto Europe for a long time and I have used them dozens of times. I will continue but i hope that Auto Europe look into this matter of First Car "

" Due to unforeseen circumstances I had a car booked followed by another car. When I returned the first car they told me of tyre damage that, i knew had been there before. I still had to pay as I had no proof. I then picked up the second car and took loads of photos of the car. I returned the car with no issues and now they have claimed that I damaged the car even after I ensured that every dent and scratch had been logged on the form. I also have photographic evidence that it had been there before. I believe that this might be corruption on a wide scale as it happened twice to me in one holiday. incredible "

Overall Value: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by DANIEL - 04 March 2019

" Customer service made the process easy from the start to end "

" Great service, very easy and quick "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ISOBEL - 03 March 2019

" excellent service "

" have rented from Hertz the last ten years and have always been happy with the service etc "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 03 March 2019

" I have used Auto Europe several times and will continue to do so. "

" Efficient at check-out desk. Wasn't expecting 3000ZAR deposit to be asked for but residue was paid back promptly after car returned. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PHILLIPA - 03 March 2019

" good "

" good except shortage of staff in pickup car park. also loose battery terminal leading to loss of power on non tarmac road. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by FRANCIS - 02 March 2019

" 10/10 ... well done. "

" It would be so easy to change the scores and nit-pick, but I have no cause for complaint against Hertz ... Well done. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GWYN - 02 March 2019

" Fine "

" Very good "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by IAN - 01 March 2019

" we had great service from friendly staff - didnt realise though we would be charged for using uk credit cardto pay "

" excellent "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JAMES - 25 February 2019

" Great deal(s) from AutoEurope - easy to book, and a range of options of cars and suppliers given. "

" Everything went well up until I dropped the car off. I had fully comprehensive insurance, and as such wasn't worried about the condition of the car (although I had not done anything at all to damage the car). When I dropped the car off, the gentleman doing to 'check out', quizzed me about whether or not I had filled up the car. I told him that of course I had, and had drive about 8kms along a motorway to get to the airport. I even showed him my fuel receipt, which he took. I then returned back home, only to receive an invoice saying I'd been charged for fuel! I have called Hertz in Cape Town to find out what is happening, but have just been told I'll be emailed. Not holding my breath. Absolutely shocking from Hertz staff at drop off at Cape Town International. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GILLY - 22 February 2019

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by DAVID - 21 February 2019

" No problem except car provided was not the one shown by auto Europe "

" Short queue but most of the information requested could have and should been provide by electronic means in advance "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by LAURIEL - 14 February 2019

" Great service. Very smooth and helpful "

" They were quick and helpful to us as we had a baby "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by NICK - 11 February 2019

" Very efficient all details were explained to me when I picked up the car - I would use budget again. "

" Service was very good and the car was excellent value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRIAN - 08 February 2019

" car went well "

" no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GEORGE - 07 February 2019

" Easy way to book car rental "

" Efficient swift service with clean car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHARLES - 06 February 2019

" Could not be better, but depends on price "

" No problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRIAN - 03 February 2019

" very impressed and efficient staff. "

" Very professional and pleasant great attitude. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by GEORGE - 03 February 2019

" Easiest way to get the best deal. "

" Very smooth experience throughout "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by TREVOR - 22 January 2019

" A very easy and efficient service "

" Very efficient and friendly An "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by KEVIN - 21 January 2019

" Very good "

" Very efficient "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by JAMES - 21 January 2019

" Overall no problems and a very good price compared to most others. "

" On inspection some minor paint marks/scuff were not marked in check sheet and had to have it amended otherwise good. First Car ask that the fuel not to be topped up prior to return and that as far as I know is not normal practice. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by DAVID - 21 January 2019

" Easy booking, disappointing quality of car "

" Highest class vehicle rented but very low spec. No parking sensors, no cruise control "

Overall Value: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

CAPE TOWN, ZA - Reviewed by MINET - 16 January 2019

" I was impressed by the polite and courteous service. The car was brand new too which was nice. "

" Despite me dropping the car back in the wrong returns, they expediently & politely sorted it out for me. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DAWN - 11 January 2019

" Very happy with car, pick up and drop off procedures. "

" Very happy with overall experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by RICHARD - 10 January 2019

" Happy "

" This is the second VW Combi we have hired. Both had the same broken plastic parts in the interior. (Seat belt catches and side panel in boot) Otherwise a great car and First was extremely efficient. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by NICOLA FRANCES - 10 January 2019

" Easy to use, good value for money. "

" Excellent service from the counter staff, inspection team checking in and out the car. Each staff member explained their part of the process and what was expected of me as the customer such as inspecting the car before check out and getting the assessor to confirm and sign the form before leaving the car part and then the receiving assessor would inspect the car and sign the same document and provide a copy rather than having to go back into the counter staff. A smooth stemless process. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANTONIO - 06 January 2019

" Good deal and easy online booking "

" Good and efficient staff, no waiting time at collection and return, satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by DARRAN - 06 January 2019

" Nice brand new car, but the collection queue/line was far too long, waiting 90 minutes is not acceptable after a 13 hour flight. "

" Collecting car took far too long, over 90 minutes in queue/line. "

Overall Value: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRENTON - 05 January 2019

" Great prices, good selection of vehicles, good excess insurance and easy to book. "

" Check in was efficient and a lady was in the car park to check car with me. A pleasant change from other car rental companies. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by SHAUN - 30 December 2018

" Great "

" Overall good customer experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DENNIS-WAYNE - 28 December 2018

" All good "

" Honest, reliable, solid company "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHRISTOPHER - 25 December 2018

" Good prices "

" Collected car quickly "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ROBERT - 21 December 2018

" Very posative "

" Check out and check in was hassle free "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ALEXZANDRA - 20 December 2018

" Overall very happy "

" Very easy, fantastic value for money and excellent car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MURIEL - 16 December 2018

" staff was very efficient "

" staff was clear to understand and oh,so helpfull and caring "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PHILIP - 15 December 2018

" All went smoothly "

" Easy to deal with. Quick and efficient as well as friendly. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by STUART - 15 December 2018

" Good experience "

" Nearly new Renault Clio was very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by AGNES - 12 December 2018

" Hassle free "

" All went smoothly "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CHRIS - 03 December 2018

" Happy customer! "

" Happy customer! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 24 November 2018

" Booking through Auto Europe is very efficient and the deal are better than I can get anywhere else "

" I had booked a Nissan Almeria (or similar) as I have done several times from First, I was given a Sandero which was much smaller than the Almera I have to carry 2 sets of golf clubs and that gave me a lot of issues in the Sandero Hopefully I will get an Almera when I return at the end of January "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PENDERIS, LEON - 07 November 2018

" very good "

" hertz was overall ok, didn't have the car available that we ordered or a infant seat available in Namibia. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CAPE TOWN, ZA - Reviewed by NUNO - 29 October 2018

" Very good overall "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRIAN - 22 October 2018

" overall good experience efficient and polite "

" overall good experience staff efficient and polite and friendly "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by JOHN - 19 October 2018

" I've used AE 3 times over the last 2 weeks. Brilliant "

" Brand new car. Promptly ready. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DAVID - 15 October 2018

" very good service "

" very easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANTHONY - 14 October 2018

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ABRAHAM - 07 October 2018

" Experienced no problems at all. Booking was edficiently completed "

" Very friendly service from all the staff. No hidden additional costs "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CAPE TOWN, ZA - Reviewed by MATTHEW - 04 October 2018

" Smooth and easy process, car was good on fuel "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by ANDREW - 20 September 2018

" Pleasant and efficient in both Capetown and Johhanesburg "

" Always efficient and good value "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by KATHLEEN - 17 September 2018

" Straight forward pick Up and drop off, reliable car. "

" Cheaper than competitors and always reliable "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CAPE TOWN, ZA - Reviewed by TERRY - 10 September 2018

" I got a better deal through Autoeurope than going direct! "

" I didn't like the fact that the hire company took a deposit of my card, rather than just keeping record in case they needed to (as Europcar did). The deposit was refunded quickly, but it felt like I had to keep checking. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by PIETER - 06 August 2018

" Excellent experience! "

" Friendly efficient staff Thank you for an amazing experience! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by SARAH - 17 June 2018

" REALLY HAPPY,WILL BE RENTING AGAIN AT THE END OF THE MONTH "

" 1ST CLASS SERVICE "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BENITA - 12 June 2015

" Thank you for the excellent and hassle free service that I experienced, from booking to drop off! "

" Thank you for the excellent and hassle free service that I experienced, from pickup to drop off. "

CAPE TOWN, ZA - Reviewed by ISABELLA - 27 May 2015

" Really enjoyed the service from Hertz "

" Really enjoyed the service from Hertz, they went out of their way to give me car in the class that is big enough to fit my painting "

CAPE TOWN, ZA - Reviewed by PETER - 13 May 2015

" All good, no problems, thanks. "

" No problems and fitted the bill regarding space and economy. good value. "