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CATANIA CAR HIRE REVIEWS
Car hire reviews in Catania
Offering a truly Mediterranean lifestyle, Catania is Sicily’s second largest city and a bustling cosmopolitan place to visit. With Greek, Roman and Baroque architecture, the city is overlooked by a beautifully scenic active volcano. This coastal city is mostly constructed from the volcanic lava, giving it a wonderfully authentic feel. Catania-Fontanarossa Airport is one of the main arrivals points into the region and provides excellent access to Syracuse, Etna and the Riviera Dei Ciclopi coastline. Likewise Catania Centrale Train Station is a popular option for arrivals. If you’re looking to experience a truly Sicilian lifestyle, culture and cuisine, then a visit to Catania should be on your list.
With more than 60 years car hire industry experience, Auto Europe through its numerous trusted partners provides car hire, luxury car hire, motorhome hire and a transfer service internationally. With our award winning customer service team, your car hire needs are fully catered too – with any issues encountered dealt with swiftly. We offer great quotations and a large fleet of vehicles to choose from, with thousands of pick-up locations worldwide. Our loyal customers have provided their car hire reviews in Catania so that you too, can feel confident in hiring a vehicle through us. Contact our reservation team today to discuss your car hire requirements.
AUTO EUROPE CATANIA, ITALY Car Rental Reviews
Average Rating for Auto Europe Catania:
CATANIA, IT - Reviewed by STEVE - 17 September 2025
" Tbf Auto Europe appear to be legitimate and customer service tried to resolve issue .we both recognised that viaggiare representative was not helpful or interested in resolving a problem .All other rental companies accepted my documents to enable me to rent vehicle "
" Viaggiare representative refused to provide vehicle .had to rent from another. Company no issues .shame that you have individuals with no customer service skills operating in this industry "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARCO - 15 September 2025
" The Vehicle was in poor condition and had not been cleaned very well. The coolant level in the engine was virtually empty "
" The Vehicle was in poor condition and had not been cleaned very well. The coolant level in the engine was virtually empty "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by ANDREW - 13 September 2025
" none "
" the rear bumper trim detached while driving a couple of days into the hire (no impact had occured) and I had to tape it up for the remainder of my holiday as I couldn't easily make it back to the hire company. This made driving a bit stressful as I wasnt sure if it was going to fall off again while driving "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ELIZABETH - 09 September 2025
" On line booking fine... "
" Car had dead battery after 4 days and roadside assistance said to change the car. Had to return to Catania and waited 1.5 hours. Then given car in lower catergory. And finally had to pay 190 euros immediately for roadside assistance plus 95 euros later for mileage for said assistance. Not ok. Not our fault they gave us a car with v old battery. Will not use Viaggare again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 08 September 2025
" A bit concerned that easycarhire is available on auto Europe. "
" On arriving to collect the car we were told by the staff that the extra insurance that we had taken out with auto Europe was not worth the paper it was written on. They then tried to sell us alternative insurance that totalled more than the rent of the car itself. We were very surprised by this and subsequently looked up Easycarhire reviews ro see if others had had the same experience. There were lots - all advising NOT to use easycarhire. Appears that many did end up taking the insurance and ten still had to fork out large excesses for a tiny scratch. Take care as the insurance appears to be bit of a company scam. Surprised auto Europe use this company. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 08 September 2025
" Great "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IAN - 07 September 2025
" Poor !!! "
" Not easy to find office/desk actually not in the airport about a 5min walk outside . Had to ask a few people as no clear instructions. Awful , rude staff . Very long waiting time even though hardly anyone in our queue. Complicated process with hidden charges trying to frighten you into paying more. Ended up with completely different vehicle then booked. Had issues with warning lights coming on but when we called no real help from staff . Booking back in same issues with waiting only one member of staff on her own answering the phone whilst trying to deal with you . Then having to walk back to the car with all your bags with the same one member of staff to check the vehicle off , leaving customers getting more frustrated with waiting times. Would not recommend Rental Plus to anyone!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by KEVIN - 18 August 2025
" The premium cover that I paid for did not cover everything- I had to take an additional 300 euros cover with Gold car - completely miss-led by the original booking "
" Told I was upgraded but given an old car over 63,000 km that was scratched & filthy - inside and out - also had a flat tyre next day - screw in the tyre "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by RYAN - 14 August 2025
" If I manage to get my complaint resolved satisfactorily via Auto Europe I would recommend as there was no fault with my booking but I would not use Viaggiare again "
" When we arrived at the pick up location the premises are so small it can only cope with a couple of customers inside at a time. I had to stand outside in the heat of the day for approx 30 mins before I was served. Once inside the representative was insistent that I took out further insurance, which was not required as we had already taken out the required insurances via Auto Europe and our travel insurance. I was not able to resolve this due to the language barrier and paid up so my family could get to our hotel . I called Auto Europe when I arrived at my hotel and followed up with an email about the issues at collection copying in Viaggiare although Auto Europe responded Viaggiare neither acknowleged or responded to my complaint. The car was filthy outside which made it difficult to see the reported damage on the vehicle, I also noted a significant scuff on the passengers side which had not been recorded on our documentation. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by NATALIE - 14 August 2025
" No issues with auto Europe "
" Rude staff when picking up the vehicle Made to wait over an hour to collect the car when there was only 3 people in front of us Charged 50 euros for being late even though we weren't and didn't collect our car until 10.50pm Offered a manual car even though we paid for an automatic which was then resolved by framing it as an "upgrade" "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by TREVOR - 12 August 2025
" Being left stranded 100km from our destination without a vehicle....how would you feel? "
" On arrival there was no vehicle available. We were left stranded 100km from our destination without transportation. We are waiting for a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by BEN - 12 August 2025
" I found auto Europe very helpful whenever I asked questions or called. I would suggest updating info on IDP as we were told we needed on by auto Europe but rental plus said we didn't "
" When we arrived, we were shocked to be told that we had purchased insurance and they wanted to charge us €1100 for 2 weeks insurance. This was obviously ridiculous as we had only spent £1400 on the car booking and had selected insurance with auto Europe. When I called auto Europe the staff were helpful and requested to speak to the rental plus staff but rental plus refused. We ended up continuing without insurance. This obviously made me nervous as there was existing damage on the car, however return was easy and funds were released. The car itself was great and had very modern features which made things easier. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by GERASIMOS - 06 August 2025
" Bad service "
" Charged us £40 extra when saying they closed at 10pm and I just arrived a few minutes before, felt very vulnerable as I'm in a different country "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by TIMOTHY - 05 August 2025
" The Auto Europe site was recommended to me by my son who had used it to rent a car at the same airport a few months ago. I found the website very clear and the choice of cars and rental companies was very comprehensive. Highly recommended. "
" This was generally a very trouble-free rental. The only slight issue was that the directions from the young man in the arrivals hall about where to go to find the car were not terribly clear and we had to hunt around a bit with our big bags in tow. On the other hand, the card given to us with a QR code showing how to access the return site was a great - I could drop my wife off at departures and then take the car back with no trouble. When we got the car initially, the agent took the trouble to show us how to connect our phone to the screen in the car so we could follow Google maps and this was a huge advantage - much appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PETER - 03 August 2025
" Every thing well and would recommend "
" Every thing well and would recommend. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by DAVE - 02 August 2025
" Terrible , never ever using this company again Where is my money ?? "
" Are you joking ? Have you not read the emails about the situation ?? Didn't get the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DAREN - 01 August 2025
" Trying to find the location of the rental desk when we arrived in airport could have been made clearer by whatsapping the directions "
" The sign posting to Catania Airport hire car returns is appaulling to say the least "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BRYAN - 31 July 2025
" was great, booth is a little far away from the terminal but didn't expect less, being a budget car rental company! highly recommend! "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 31 July 2025
" No comment to make. "
" At drop off, the member of staff who identified scratches on the underside car sills advised that we should have taken a video of the sills at collection. There were scratches on the sill and because I didn't have a video taken at the time of collection , I was obliged to take responsibility for the sill damage. Taking a video of the underside of a hire car is not practical!! I was also misled by the member of staff about the subsequent charges. She told me the cost would be 190 euros: when the bill appeared on my credit card, it was for the sum of 270 euros!! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MARCO - 27 July 2025
" Everything was ok, until the end of the trip where Rental Plus scammed me, as detailed above "
" When I returned the car to them, although they accepted the condition of the vehicle at the time, hours later they sent me a whatsapp to say they have found a scratch on the car. The photo was inconclusive, as it did not look like a scratch, it just looked like dirt. I told them to clean the car and then show me again, and they ignored me. I asked them where on the scratch was on the car 5 times, and each time they ignored me.... I still don't know where the scratch is? And yet, they have charged my credit card 391 EURO, for something I did not cause. This is completely unacceptable. Everything else with them was ok, but they have scammed me of 391 EUR "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SEBASTIANO - 25 July 2025
" Auto Europe best price. "
" The vehicle had 18 small scratches, very hard to check all of them, especially with that hot day. Impossibile. At the return the guy tried to blame me for something wrong with the key door hole. Ridiculous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ANDREW - 22 July 2025
" Counter staff insistent that insurance I'd pre-purchased from Auto Europe wasn't worthwhile and I needed to take out their own. I'll probably just rent directly with a known brand next time and avoid the hassle. "
" A Chinese MG is not equivalent to a VW Golf. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by KEITH - 21 July 2025
" booking in the UK on the website was easy but as I thought I had taken out the additional CDW the need to take out the additional charge we felt pressurised at the counter to take out the extra insurance. "
" a slight delay in the flight and queues at immigration and then trying to find the office that is not clearly sign posted caused us to be 6 minutes late. we were then charged an additional €61 and then made to feel we had to take out the extra insurance with the threat of a €2000.00 excess due to the bad drivers in Italy. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by RACHEL - 12 July 2025
" all very easy "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 09 July 2025
" Don't use this company. They may look good value but they look to charge you for the smallest mark on a car already full of marks. The car I had had 12 small marks on it. Easy Car hire have charged me 200 Euro for a mark out of site. If they have charged for each small mark then the y have added an additional 2600 euros to the price of that car. A COMPLET CON. STOP USING THIS COMPANY "
" the staff at easy car hire are paid to find faults with the car when you return it. I have been charged 200 Euro for a small mark which will polish out. The member of staff took 10 minutes looking for a mark which he could charge. IT IS A CON. DO NOT USE THIS COMPANY "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 08 July 2025
" I wasn't able to pick up my car because although I had my debit card, I did not bring a credit card, even though AutoEurope had accepted my debit card when I booked and paid for the rental. So I lost all of the money that I paid. The requirement to provide a credit card was not mentioned prior to booking and only at the very, very end of a long rental voucher. What changes are AutoEurope planning to make to their process and documentation to ensure that the requirement to bring a credit card is appropriately messaged to your customers? AutoEurope's helpline people were friendly and helpful and are not the problem! "
" Felirent were friendly and helpful. The information and process from AutoEurope was the problem "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by TOM - 08 July 2025
" All good, thanks. "
" Slow to pick-up vehicle initially but speedy drop off. Good company and good clean car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PAUL - 05 July 2025
" Rude and unhelpful "
" Rude and unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by TEJAS KURIAN - 03 July 2025
" Very bad "
" Not organised "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by RICHARD - 01 July 2025
" Deposit request as didn't recognise Auto Europe insurance "
" The Toyota was spotless and fitted the bill for our holiday. Had no issues with staff. Only frustration was that they didn't recognise the full insurance taken out with Auto Europe and had to leave 900 euro deposit via card. Haven't had sign off paperwork from Viaggiare but was assured everything ok and my deposit would be returned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MAREK - 30 June 2025
" auto europe should have picked up on some of our issues and given prior information "
" did not get the car size we booked, instead a large van-like vehicle not suitable for narrow streets in sicily. we booked an in-airport arrangement but on drop off we had to ring them from the airport and then drive nearly 15 Km, inefficient as we had already driven past this point to get to the airport. we had paid over a 100 euros for drop off at different location from pickup. they don't have a full tank return policy so they always gain free petrol from the customer "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by RODERICK STUART - 26 June 2025
" brilliant "
" perfect fro. start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LARA - 22 June 2025
" Efficient. "
" Others seemed to have issues but we have hired from Easy Car Hire a number of times and have no concerns. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 22 June 2025
" Your booking and the process was easy and very helpful. Sixt dealer at the airport was not easy to understand and gave me reassurance that turned out to be false. "
" The car was good, but not what I ordered. I was told it would be a small amount in addition and not given the chance to refuse when I said I wanted the car that I ordered. My final payment was an extra £366. They charged me for petrol when the tank was full. They added a premium location fee and a registration fee that wasn't in the original booking. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MICHAEL - 17 June 2025
" My flight out to Catania from Newcastle was cancelled at 0200 with an 0500 check in. After handling the flight re-booking process (now for a midday departure) I got onto trying to maintain the hire car booking. The Auto Europe emergency hotline wasn't manned in the early hour so I requested a call back from the auto menu. None ever came. I persisted as I made my way across Europe. The score is marked down due to a combination of the useless hotline response and the first agent who just said - well no hire company is going to keep the car for you if you are delayed by 8 hours. They wont stay on beyond normal closing time so - tough, its all in the terms and conditions. Ammy was his name, he said he'd put a request in for another car and to ask for him when I was next in a position on the ground to check progress. Thankfully, the next time I was able to make contact, in Paris, a great woman, (sadly I didn't catch her name in the hubbub of the terminal) was able to take up the case and it felt as if she was genuinely working on my behalf. The deal wasn't resolved until I spoke to her again from Rome when she told me that a car would be available that night if I made it through arrivals in Catanisa by 00.30 (1.5 hours after nominal closure time) and if I missed that then the rental Company would exceptionally hold a car till the following morning. I couldn't ask for more than that after 20 hours of travelling. It was unfortunate that my earliest experiences of Auto Rentals problem solving were of no contact followed by no interest. "
" Italy Car Rent were both very good in some ways and bad in others. The counter staff stayed on past the nominal closing time of 23.00 to cope with my delayed flight. From the small gathering at the counter when I eventually got there, I'd say I wasn't the only one to need this service and it was provided because several people were delayed sufficiently through no fault of their own. I was happy just to get the car and content to pay the extension fee. Nevertheless, the pick up was well handled. The drop off was equally smooth - but where to start with the modern day piracy that is the vehicle condition inspection? I returned my vehicle with a very small (7mmx 1 mm) scratch to primer on the edge of the driver's door. I don't know how or where it occurred but I take responsibility for it and if necessary I'm prepared to bear the cost of repair. I signed up for this and even took out full insurance to cover it. Why? because it's Sicily and the only cars without scratches on the island are those that have just arrived from the dealers. My car had 500 km on it - delivery only miles. Anyway the scam is the collusion between the rental company and the insurance companies. The scheme of damage repair costs bears no relation to real costs (the agent receiving the car said this and had the decency to apologise for the policy). I seriously doubt that repairs such as retouching scratches like this are ever really done. The fees are simply fines charged for as long as the the car is new enough to get away with it. Their description as repairs is probably legally challengeable. The rental company receives a premium per scratch on top of the hire fees and the insurance companies similarly profit from the excessive rates. They work hand in glove. You feel cheated even if covered by insurance. This is wear and tear not damage. Fine, if you want to press the point, but it amounts to a new vehicle premium. Despite all normal levels of care, it is Sicily with Sicilian infrastructure and driving. Someone is going to accrue the scratches and pay for the privilege. The sooner this fraud is taken to the UK Financial Conduct Authority/European Commission the better. In the meantime its sophistication grows and hire car companies are less and less likely to see return customers . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KRYSTYNA - 14 June 2025
" You hid the EUR50 fee in the small print. Other brokers have the decency to advertise when and how they might try to rip you off. "
" What's with the ridiculous EUR50 fee that's hidden in the small print? Arrive 5 mins late and you end up paying more than a day's rental as a "fine"? Utter nonsense unless you're actively trying to ensure people like me never book with you again. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 09 June 2025
" Easycarhire a cheap, and totally disreputable at the same time. Even at their cheap prices it is not worth it, go with one of the main brands, even if it costs a bit more. Autoeurope - you should be ashamed to have such dishonest businesses on your site. "
" A joke of a company! Our flight was delayed by 2.5hrs which was past the opening hours of Easycarhire. On contacting them to advise of late arrival they informed me that my booking would no longer be valid and no refund available. I explained that I was able to come back first thing the following morning to collect the car, but was told this was not acceptable, my booking was now void and I would need to rebook and pay again another vehicle. Luckily, other rental companies were still open when we arrived so we hired a car elsewhere. This lack of interest and engagement with issues that were outside of our control was extraordinary, we will never use Easycarhire again and would recommend that as a disreputable operator they should be removed from Autoeurooe's website. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by GRAHAM - 03 June 2025
" Will use well known established hire companies with full transparency in future as I believe I was taken advantage of "
" Took advantage of an obviously tired and hot older man (70) to sell additional insurance without coherent English explanation "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by NATHAN - 30 May 2025
" If you use companies like Auto Via then you dont deserve a recommendation! "
" Even though I had purchased protection from Auto Europe, I felt pushed towards buying more insurance with figures of €3000 and €4000 mentioned by the staff. I resisted but if someone less experienced were to deal with Auto Europe i.e. someone like my wife, then she would have been panicked by the tactics of the Auto Via staff. In addition, the office of Auto Via was very difficult to find. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 29 May 2025
" Great experience "
" A simple, straightforward experience. Staff at collection and return were very helpful. My only comment would be that I did not receive the veFiat 500 requested, instead I received a Peugeot 208, admittedly not massive but bigger than the Fiat 500 requested. I generally prefer the smallest vehicle available, particularly in Italy and Sicily and always try to book a Fiat 500. Larger cars are more difficult to drive on very narrow streets, more difficult to park, and easier for a third party to hit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GILLIAN - 25 May 2025
" Other than the awful state of the car, everything seemed to go as it should with the hire. "
" I have never seen a hire car with so much damage to the bodywork and paintwork. The plus side we were told on doing the pick- up inspection (so so many crosses marking previous damage) was that it would look like a locals' car and not a hire car and so was unlikely to be stolen! Mechanically it was fine, which I suppose is the main thing! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by DARREN - 23 May 2025
" Auto Europe were great for their part, as always!! "
" Virtually a brand new car and very good value for money but whole experience was spoiled by the lady on the counter who tried to bully us into buying their excess waiver product, despite me informing her that we already had an annual policy. She even insisted on me calling my insurance company to check coverage because she claimed Sicily was high risk and not usually covered in normal policies because it was southern Italy!! Suffice to say, we were covered and when that failed she tried to flog us an upgrade to a larger vehicle. One minute she was stating how bad the driving standards were there and how common accidents were to scare us into buying their product and the next she was trying to get us to upgrade from a small car to something bigger - ridiculous!! Luckily, the guy who we returned the car to at the end of our trip was really friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHARALAMPOS - 22 May 2025
" Pls see above comments about intransparent classification "
" Although I booked compact category, Alamo officer offered me a 1000cc car which is the lowest category, which is only appropriate for city use. After a lot of discussions they provided a better and new car which was fine. It is not acceptable to get any car that maybe available rather than the one that you booked for. You should raise this issue with Alamo. Also the Autoeurope classification is not transparent as within each category there can be wide variations, you should include the car's cc "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NIGEL - 21 May 2025
" Easy on-line booking experience. Good options/choices and reasonable prices. "
" Excellent service with smart clean car provided. Only minor problem was poor signage to drop off area. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DONALD - 20 May 2025
" See comments above "
" Bought car rental from Auto Europe for £185.21, which I thought included collsion damage waiver. However when arrived at Maggiore they explained that what I wanted was their damage waiver - which cost £168.46 (192.61 euros) which made the CDW I'd bought from Auto Europe an unnecessary expense and the overall car hire much greater than expected. Auto Europe should be clear about these matters from the outset and sort out the issue with Maggiore "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 14 May 2025
" Website booking system worked very well "
" Excellent service by professional and helpful staff. Highly recommended. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by SIMON - 13 May 2025
" Car not cleaned and was full of rubbish from previous loaner It only had a quarter tank of petrol and we had a longish journey ahead It took over an hour to pick up the car ( a problem with previous customer - only one member of staff) Returning the car , the attendant was talking on his phone as he processed us Not impressed with Viagiarre "
" Car was not clean wiith rubbish from orevious loanee Only a quarter full of petrol - we had a long journey ahead Took over an hour to pick up car Car was bigger than we wanted "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by PHILIP - 10 May 2025
" Difficult to find drops off place at Catania airport "
" Very difficult to find drops off place at Catania "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by NICHOLAS - 05 May 2025
" Good no nonsense car hire firm. "
" Such good value! A little slow at checking in but otherwise very good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GIOVANNA - 04 May 2025
" All good "
" Adding another driver really pushed the cost up as did the fuel up front option. I was not familiar with this so paid 60 euros up front and only used 25 euros of petrol which meant Avis made a 40 euros profit out of me not happy!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by TOBY - 01 May 2025
" Everything was ok , but have not received 300 euro fuel deposit back yet "
" I am still waiting for the 300 euros for the fuel deposit "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RONNY - 28 April 2025
" Good value and options available "
" Good car, quick drop off and pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 22 April 2025
" As above "
" I had to pay full insurance on arrival to pick up the car at the airport having already upgraded insurance through autoeurope, complete rip off! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by NIGEL - 21 April 2025
" As the excess with Auto Europe is so high we had to take out the car hire company insurance. "
" Very poor. They pretty much insisted we take out their extra insurance. When I said that we didn't want it they indicated that our credit card wouldn't cover the cost so we had to take out their insurance. On return they said that the key would not go in the lock. We never used the key as we always used the key fob. They insisted it was ok before we picked it up, I doubt this very much. However we hadn't checked and I'm sure they hadn't either. They then told us that the lock wasn't covered on the insurance that we had been forced to take out. In the end they charged us €250 to repair the lock. This is excessive. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by WILLIAM - 19 April 2025
" Expensive insurance ! Car hire cheap very good car , counter staff great but return staff really poor. Not interested in helping , cost us an extra 30 minutes , and for someone on a tight schedule that could be disastrous. "
" Car hire collection hard , very poor instructions, no map or sat nav data. Extra insurance for car excessive @ £150. Return of car utter nightmare , return staff offered almost zero assistance , took 3 goes before they would finally accept car back , as was in wrong part of car park, DUE very poor return instructions. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICCARDO - 16 April 2025
" Easycarhire provided me with an unsafe car from their fleet "
" The staff are friendly and helpful but the vehicle was not road worthy or safe as the brake pads were faulty "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JULIE - 16 April 2025
" I have used Auto Europe for many years and always been very satisfied, however, I am now concerned that you are allowing fraudulent businesses onto your website which will make me far more cautious about booking through you in the future "
" On arrival, we were coerced into hiring snow chains adding 100euros to the bill, This proved totally unnecessary as there was no snow or sign of recent snow anywhere on the roads. We had to walk a long way to find the car- it was dark and pouring with rain. We looked round the vehicle for damage and managed to spot 2 marks in the paintwork but visibility was poor. On return, the agent spent a long time examining the car and pointed out a small dent in a door which we hadn't noticed all week and a small blemish on the front bumper. We discussed these and the likely hood that they preexisted our rental. He agreed not to charge me for them but asked me to sign the form with them mentioned on it- he said for the office to upgrade the records. I did sign, which proved to be a big mistake, as 3 days after returning home, I received an email saying that I would be charged 443 Euros for the damage. The email included photos of the damage, but the bumper damage was a larger scratch to the side of the bumper and not the small blemish that had been pointed out to me. As he had spent ages examining the car, I am not convinced that the bumper photographed was actually on my car. I have now checked reviews of EASYCAR and found many similar complaints "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IAN - 14 March 2025
" This comment is the same as the comment in section 3 above. Why ask the same question twice ? "
" Taking their "optional" insurance is not so optional, so their attractive price is a catch, and not to be believed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STUART - 09 March 2025
" As above "
" Car was getting close to needing a service, so warning lights were a bit disconcerting. Otherwise all fine. Second time I've used Sicily by Car, and would use again for value and no-fuss service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PENELOPE - 24 February 2025
" Great company "
" Really good service. Staff great at communicating and vehicle was great for our needs. An easy painless experience compared to other vehicle rental organisations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SEBASTIANO - 02 January 2025
" I was disappointed in finding out that the car did not have CarPlay and no navigator. "
" I was asked to pay for a cleaning fee at check in, I think this is absolutely ridiculous. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by PAUL - 31 December 2024
" Vehicle was scraped and battered on the outside and a fee was payable to avoid having to clean it on return "
" Had to pay a cleaning fee of around 15 euro otherwise the vehicle had to be returned in "ready to rent" condition. Was not expecting that and have never experienced that before "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by SLAVEN - 30 December 2024
" Very Profesional. "
" Very Profesional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MANUEL - 26 December 2024
" autoeurope always works and is easy to use. "
" Scam artists who invent hidden fees when someone does not have a credit card that they accept. I arrived with my AMEX, they did not accept it so decided to charge 200 euros to my debit card to cover "risk of damages". In case I had a credit card they would have charged 1,500 as a deposit do why not just charge that amount on a debit card and return it at the end? Very predatory methods and would strongly recommend autoeurope stops recommending them on their website. The reviews speak for themselves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SEBASTIANO - 20 December 2024
" All good. "
" Staff very helpful. Clean car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GRAHAM - 30 November 2024
" I use Auto Europe all the time as I can fix fully comprehensive insurance at the time of booking. "
" The price per day was extremely competitive. This made me nervous. However, the car was excellent and just a few years older. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ANSHUK - 28 November 2024
" As above "
" We had to shell out extra euros 15 to give back the car in clean condition. First time in about 50 rentals globally this was added. ' Company Policy' "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LUCA - 26 November 2024
" Simple & quality service "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 20 November 2024
" Nothing else to add. "
" Generally a great experience. A free upgrade to a larger vehicle can be a concern during the busy season but out of season, the additional luxury was a nice to have, so no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 19 November 2024
" Auto Europe makes it easy to compare different hire companies "
" Staff were very helpful and the pick-up & return were easy. The car itself was pretty poor with one headlight not working, lots of scrapes, and an annoying warning light on the dashboard. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by SEBASTIANO - 15 November 2024
" Would highly recommend Auto Europe in the future. "
" Pick up was very quick and easy, staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PAUL - 12 November 2024
" Good company "
" Very helpful and friendly staff member at the airport desk.Very easy to pick up the car ..Car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAEME - 07 November 2024
" Huge wait to get the car very disaorganised "
" I had already paid you guys for the highest insurance i could have but they insisted i had not and want £250 more which i refused to pay "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 06 November 2024
" I was very pleased with the customer service colleague that I spoke with at the time of my booking, as she was super helpful and efficent "
" The colleague on reception was helpful and efficient, but those in the collection area were grumpy, impolite and not helpful, which was repeated when we dropped the vehicle off at the end of the rental "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by LOUIS - 03 November 2024
" Auto Europe process was ok, no problems. But EasyCarHire service was unacceptable. "
" Even though I'd purchased insurance through Auto Europe, and have car rental insurance through my travel insurance, the desk staff tried to insist I spend €300 on EasyCarHire insurance. I declined, so they put a charge on my credit card, even threatened that "this is Sicily, you really should pay for the insurance, or if any thing happens we'll take €2,000 Euro from your card". They also insisted I used visa and wouldn't accept Mastercard. The desk pickup took well over 45 minutes, all because of the desk staff delaying, trying to coerce me to buy additional insurance I didn't want or need, and refusing any card that wasn't Visa credit. I will not be hiring through EasyCarHire again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by RICHARD - 01 November 2024
" Contacted to advise flight delay of 2 hours had not informed the car rental company "
" office closed no car, contacted first thing next day and they refused to honour booking tried to sell me inflated deal "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DAMIEN - 31 October 2024
" Relatively pain free experience "
" Compared with the queues for other rental firms, the queue at Drivalia was very short, the only downside was the walk from the terminal building but this is more of an airport problem than a car hire firm problem "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ROBERT - 30 October 2024
" Good website "
" Overall fine. I ordered a Lexus but got a Toyota. No-one in their right mind would put these in the same class. The car was superficially clean however there was a lot of grime inside door openings and on wing mirrors. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MITCHELL - 29 October 2024
" See above "
" Awful customer service. Nearly impossible to locate their office as they moved and all of the signs haven't been changed, the old office is locked up with no information. When eventually found them they were rude and seemed put out that I was there. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ROB - 29 October 2024
" I booked full insurance but at Easycarhire they offered me a new one and they said that whatever I book with auto europe doesn;t count for them. That was a very bad experience "
" I booked full insurance but at Easycarhire they offered me a new one and they said that whatever I book with auto europe doesn;t count for them. That was a very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by LARA - 29 October 2024
" A smooth rental experience but issues with trying to overcharge for additional driver. "
" The autoeurope voucher said we could add an extra driver for 7 euros a days. The counter staff tried to charge 15 euros a day and would not honour the details on the voucher (at 7 euros) so we did not add the extra driver which was frustrating. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by GILLIAN - 24 October 2024
" See above "
" Reviews can only be based on the individual experience- ours was excellent! Picking up from Catania airport Sicily we had an initial problem with leaving a deposit as our credit card was declined - unfortunately there was no WiFi in the car hire collection hall and it took a long time to make contact with our bank. It seems they assumed it was a fraudulent attempt so declined the transaction! The receptionist was amazing, she stayed with us throughout our attempts to get it cleared - she gave us water (no air con in hall!) tried alternative options we could apply (unfortunately too expensive) this all took a couple of hours and she never lost patience! She eventually took us to our car, helping with our golf bags and even loading into the boot!! She wouldn't take no for an answer. What a star!! Her name was something like Livy? Sadly I didn't get the correct full name but I'm led to believe she is leaving at the end of this month (this is a great loss to Rentalplus ) The car was excellent and both pickup and drop off went smoothly (eventually) Terrible access to the returns car park though ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 23 October 2024
" I thought I'd paid double to cover all damage waivers only to find it meant nothing and was tried to be sold an insurance at the counter "
" The pick up was dreadful. Waited over an hour by the counter only to be told the car would be another 40 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by DARYL - 20 October 2024
" Very smooth experience and excellent value for money. "
" The staff were efficient, helpful and professional - was a pleasantly stress-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CHRIS - 19 October 2024
" All good no issues "
" All good no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICOLA - 14 October 2024
" Insurance was unreasonably high. Nearly as much as the vehicle rental. Almost double the cost. A bit of a rip off as you dare not have it. "
" Very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JOSEPH - 14 October 2024
" No issues with Auto Europe but you really need to make sure the hire companies you use are of a high standard "
" They are trying to charge me for faulty auto box which was fine when we handed back car so to me its fraud!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 14 October 2024
" Stressful and expensive "
" I have already completed a complaint review. It took ages to find the office as we were looking for AutoEurope. Then we realised it was with Surprice and there was no sign anywhere for them. Eventually we were told they were part of Autoone. When I booked the car hire with AutoEurope I paid an extra £50 to increase the excess. The man on the desk said I need to take out more excess cover to cover things like not getting police report in case of accident or vandalism etc. He told me this would another €300. I said you must be kidding, it's only for 10 days. I think he just picked any amount from thin air to see what my reaction was and proceeded to say it would be €197 which reluctantly paid. He also put €900 on my card and I said why do you need that when I have paid all this extra excess. On return no one came to look at the car to check it either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by KEVIN - 12 October 2024
" Always been satisfied with Autoeurope car hire. Have recommended them to family and friends. Not so happy with easycare hire. "
" Lots of dints and scratches present but not much of a problem in Sicily. Car not very clean and no windscreen wash in. Service required flashed up repeatedly on dash. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by JOHN - 12 October 2024
" As above "
" The car was fine but it smelled off stale cigarettes for the first few days of the rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PETER - 10 October 2024
" I am still waiting for a full refund for the car and I will not accept any cancellation charges, I did not cancel the hire. Grateful if you can arrange the refund of £269.57 as soon as possible. I have also put the dispute in the hands of my credit card company. "
" By the time I had got to the front of the queue it was 1120. They told me the car had been cancelled and if I wanted another car it would cost circa twice as much as I had already paid. Nothing in the paperwork says that a car would be cancelled if you were not at the front of the queue within 59 minutes of the booked time. One reason for the delay was that the address provided to us by you is incorrect and we were directed to 3 different buildings. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by KAREN - 08 October 2024
" Whole process really easy, all terms explained very clearly including the deposit holding etc by Viaggiare. No nasty surprises. "
" Was slightly concerned about hiring a car in Sicily form any vendor after reading various reviews about hidden costs and false damage claims but had no issues at all with Viaggiare. Helpful staff, efficient pickup and drop off and good quality car. Would definitely recommend getting the smallest you can get away with as roads are tight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DIMITRI - 08 October 2024
" Good service and easily reachable. Competitive prices "
" Staff decided to disappear from desk for 20' at 3pm to celebrate a birthday (audible behind doors). Hard intimidation and pressure selling on full cover insurance. Made up bogus damage (light mark on wheel charged £300) 4 days after returning vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTOPHER - 07 October 2024
" I always have no worries with Auto Europe and get the back up on the phone if there are issues at the desk. "
" Once again I had the usual problem with the car not being what I requested. I understand the make may not be identical to the quote but yet again it wasn't in the same class as I requested. The car was WAY TOO BIG. I requested compact/midsize but was given something the eqivalent of a Range Rover . It was a tank and not suitable for the places I was going in that I could not negotiate narrow Italian roads and small car parking spaces. I returned to the desk and the woman was deeply unhelpful saying she had no other automatics and I would have to take it or a small vauxhall. I refused and told her to find something as this is not what was confirmed. After 30mins wait they came up with a smaller car and I accepted it. I know they think they are doing you a favour giving you an upgrade but this was unworkable for me. It's very boring and humiliating to try and explain why it was not suitable only to be told I was wrong and it was suitable when quizzed where I was going! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 03 October 2024
" Auto Europe website indicated Sicily By Car pick up in terminal - its not, its in a building just outside "
" Directional signage from terminal to pick up needs to be vastly improved "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANDREW - 02 October 2024
" Everything was straightforward "
" I got upgrade to a Nissan Qashkai with just 12000 km on the clock. A blessing in disguise because the roads in Sicilian towns were too narrow. Still, a nice gesture. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 01 October 2024
" I almost always use Auto Europe and never have any problems. "
" I had rented from Keddy previously so I knew where to collect the car but there is no Keddy branding at the pickup desk. The desk was very busy so a bit of a wait but i was in no hurry. Once I reached the front of the queue, I was soon on my way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 30 September 2024
" Terrible "
" We arrived in Sicily with the credit card we paid with but as it didn't have my husbands name on it just mine form our joint account , she wouldn't put it in my name and when I asked to pay the same amount again I and put in my name she said I had to pay €1000 euros instead of £260 euros . We were stranded at the airport and ended paying €170 to get to our hotel with no car for the week . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by FRANCO - 28 September 2024
" An Arona automatic car was delivered to Catania on 9 September. After 40 kilometers I noticed that the floor mats at the back of the car were in a terrible condition and the whole car was dirty. Having called Catania Surprise, the Manager told me I think the name is Valeria. , it was a human error, so it was justified, rather unpleasant and rude, she tells me that she is doing me a favor by changing another car (I'm speechless), I am told that I have to bring the car with a full tank, I said that I had to travel 40 kilometers due to their mistake, but the very unpleasant manager told me that I had to bring it as it was delivered, so I had to pay another £15 euros out of my own pocket for their mistake, they changed me another Ford puma car, from the frying pan to the grill, car with dirty seats I think it's due to vomiting or something else that I don't want to say, the back door is broken, there are no covers so everyone can see what I leave there, car with the minimum reserve, so it's my problem, and then they made me pay in pounds, so they earned in currency when I asked to change into Euros it was not possible therefore a 50 euro scam on the exchange rate. Everyone must take a course on what customer service means! I write to their broker they are thieves, so as not to say that when I collected my car a Surprise operator said in Italian, that the customer doesn't understand anything, you'll understand what I had to expect!!! Never again!! I do have photos to prove!! Surprice RS SC4e914e55 "
" An Arona automatic car was delivered to Catania on 9 September. After 40 kilometers I noticed that the floor mats at the back of the car were in a terrible condition and the whole car was dirty. Having called Catania Surprise, the Manager told me I think the name is Valeria. , it was a human error, so it was justified, rather unpleasant and rude, she tells me that she is doing me a favor by changing another car (I'm speechless), I am told that I have to bring the car with a full tank, I said that I had to travel 40 kilometers due to their mistake, but the very unpleasant manager told me that I had to bring it as it was delivered, so I had to pay another £15 euros out of my own pocket for their mistake, they changed me another Ford puma car, from the frying pan to the grill, car with dirty seats I think it's due to vomiting or something else that I don't want to say, the back door is broken, there are no covers so everyone can see what I leave there, car with the minimum reserve, so it's my problem, and then they made me pay in pounds, so they earned in currency when I asked to change into Euros it was not possible therefore a 50 euro scam on the exchange rate. Everyone must take a course on what customer service means! I write to their broker they are thieves, so as not to say that when I collected my car a Surprise operator said in Italian, that the customer didn't understand anything, you'll understand what I had to expect!!! Never again!! I do have photos to prove it!! Surprice RS SC4e914e55 "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by GIANCARLO - 27 September 2024
" No issues at all. Everything went smoothly "
" Staff at the pick up counter very nice and helpful and drop off quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PAUL - 27 September 2024
" Experience spoiled by rental company's inability to interpret/understand a British driving licence "
" The company viewed my UK driving licence as EXPIRED! This was because they do not understand the UK licence. They saw that my 4b category for HGV and PSV vehicles was expired. This does NOT mean that the ability to drive a car has expired!! My car capability expires in 2027!! DEspite my protestations, they would not budge. I offered my NZ driving licence BUT they said I needed an International Driving Permit to be acceptable and that in the absence of this, they would have to charge me EXTRA fee !! NOT HAPPY, what can you do about this for me plese?? "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 25 September 2024
" N\a "
" Catania Airport car rental is, for lack of a better word, a scam. The staff basically threaten you in to purchasing their €30 a day insurance. If you don't pay then they will find a scratch on the car on its return. There are an absurd amount of rental companies all crammed into a parking lot. And they are all running the same swizz. Just charge the fees up front and stop lying to people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by MICHAEL - 24 September 2024
" booking was fine. The problem was the state of the car and the subsequent extremely unhelpful attitude from Goldcar in Catanie "
" The car had unsafe tyres and also no oil in the engine. I only found this out after starting the rental. The warning lights came on for the oil and also the steering was really wobbly when I exceeded about 70kph but I only reached this speed for the first time after a couple of days. I took the car to a tyre workshop who would not let me drive any further because there was no tread on the tyres which were worn right down to the metal wires. They insisted I had to buy two new tyres before the would let me drive away. I think they were quite correct to do so. That's really dangerous. The car clearly was not inspected prperly prior to hire. Goldcar at Catania were not at all helpful. I have made a formal complaint to Goldcar and also informed yourselves already of the issue. I've never had a problem like this before. Sorry about the scores below but they are based on my experience so far. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DAVID - 24 September 2024
" All very straightforward. "
" Very efficient collection and return, helpful staff. The only slight issue was a lack of clarity on where to return the car to (confusing info on-line) - signage for car returns at Catania isn't the best. But we got back to where we collected it and all was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by NEIL - 22 September 2024
" Top marks for Auto Europe and the deal for the car hire, disappointing though that it took so long from arriving at the EasyCarHire desk to when I drove away with the car! "
" Pick-up was frustrating, there were two staff on the desk dealing with customers and two people queuing ahead of me but it was almost an hour before I was called to the desk, then a long conversation with the agent trying to persuade me to upgrade the insurance arrangements which I refused - clearly he wasn't aware of the Auto Europe arrangement. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEVIN - 21 September 2024
" Confused by receipt from Hertz in Italics an and figures that did not tally ... "
" Tried to say the drivers lock was damaged during my rental period. I had done a video prior.. was inconclusive but Hertz did not charge. I was suspicious of how quickly they focused on to he key lock which I never used. I used g t he key fob to lock & unlock. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by DAVID - 18 September 2024
" Ecovia (and Autovia who operate from the same desk) are a disgrace and openly abuse their position by lying to customers to force them to pay for add on services. They are a disgrace to the car hire industry, to Italy and to Sicily. As soon as I saw their game I called Auto Europe and re-booked with Hertz, from whom I obtained an exemplary service at half the price of what Ecovia were trying to make me pay additionally for the higher grade car they were trying to push onto me! Ecovia should not feature of reputable aggregator sites such as Auto Europe's. "
" Ecovia are a shameful outfit. Two reasons I can give: 1. I observed them miss-selling insurance and add-ons to every customer (real hard sell contradicting anything customers said), lying about liability and police issues that would arise if customers did pay additional fees to them. 2. My flight was delayed by an hour (as many flights are nowadays) and despite their having my flight details, they said that because of my delay they had given away my car and they could only offer me one for twice the price!!! Ridiculous given I had paid in advance and they could have seen the flight was delayed. Also, note that the queue at their desk in Catania was over half an hour long. Their attitude was arrogant and defensive even though I was kind to them told them I had wanted to give Ecovia, a small local firm, a chance against the big operators such as Hertz and Avis. They didn't give a "s**t"!! Auto Europe, which is a really great company, should not associate itself with low level dishonest brands like Ecovia (and Autovia who also operated from the same desk). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DAVID - 17 September 2024
" Our booking was cancelled by your provider and your phone was not answered out of hours or when we called to say we would be 1.5 hours late to collect the car which we had already pre paid for. I have emailed your company twice and had no response and also called to be told that customer service is in Portugal and only open at certain times and I needed to call back. Disgraceful and poor service I was surprised as the booking process was so good "
" Surprice cancelled our booking and auto Europe did not answer the phone or emails I have sent to complain we had to book and pay for another car with another supplier "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by STANLEY - 16 September 2024
" No help whatsoever when I informed them before my flight of a delay beyond my control. Despite having paid for seven days hire the contract was cancelled by the time I arrived at Catania and I had to hire another car. I have not received an explanation,Apology, or mor importantly a refund. Customer support is next to useless. I will never use this company again, and I will make sure that none of my friends and aquaintances do either. "
" I have raised a complaint. Due to a 1hour 45Min flight delay, despite the staff member being at the office, I was told that my hire had been cancelled. I had explained the situation before take off to Auto Europe in the UK. They were no help whatsoever. Surprice were rude and dismissive and I had no option but to arrange a last minute car hire with a reputable firm. I am yet to receive an explanation, refund or an apology, It's a cowboy outfit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by YAROSLAV - 15 September 2024
" I have used AutoEurope for my trips to Europe for more than 10 years, I hope this rather poor experience will not deter me from using AutoEurope in the future. "
" An old car was provided with extensive scratches, some missing parts and worned out gears. I have rented cars using AUTOEUROPE for a long time, this was by far the worst condition of the vehicle provided - and staff did very little in response to my request to change a vehicle. In the end, the car worked ok, but my friend (of more senior age) did not want to take a risk to drive it (although we paid for the 2nd driver possibilty to drive while at the airport). The staff's attitude was not helpful either. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by GRAHAM - 15 September 2024
" No problems "
" There should be a map of the hire office lication at the airport as there are so many car hire companies.it took ages to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 13 September 2024
" Probably the best pick up experience I have had in an Italian airport - no queue, friendly staff, not trying to push their own insurance. The only issue with the car was a low oil level warning light, but otherwise excellent. Would definitely recommend! "
" Probably the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MARTIN JOHN - 13 September 2024
" Just sort your signage out from airport to your office otherwise a great experience would use again "
" Great service once we found the service desk you need better signage from the airport to your desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL ERNEST - 05 September 2024
" No problem with AutoEurope "
" Historically I have used SBC many times had a great experience and recommended SBC to everyone looking for hire car in Catania. This experience was as bad as the others were great. The car has covered in bumps and scrapes, it was dirty inside and to add insult to injury on the return, I was accused of having damaged the tyre, asked to sign a statement explaining the cause of the damage (to which I attested to no known case) and made to pay £300. I won't be using SBC again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ALAN - 04 September 2024
" Think the description of where the car hire location is in Catania needs amending as we went to the terminal but the rental places are all outside and there are so many it is confusing. "
" Very good vehicle, polite staff, efficient check in and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DANIEL - 04 September 2024
" Experience with autoeurope as ever was fantastic. "
" Directions to the desk from the arrivals hall was not clear. Desk was also not really in the terminal building. I did the pre-check in to speed up pick up but ended taking just as long in that queue as it would have for the normal check in desk. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TERRY - 30 August 2024
" Racists and didn't have my car ready or available. Left me stranded. Called me a negro. Terrible service!!! "
" Racists and didn't have my car ready or available. Left me stranded. Called me a negro. Terrible service!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by NEIL - 19 August 2024
" Absolutely shocking. Avoid this company. "
" Didn't have the vehicle I'd reserved, VW T-Roc. Just said it's not available, no apology. Ended up with a VW Golf. Bombarded with demands to pay more money at check in desk for services I'd already paid for. Put the fear of god into me that if the car is chipped by a tiny stone or the alloy scuffed you will be liable up to a €900 repair bill. I never gave them a penny extra. On driving out of Catania airport onto the A19 which is a straight 96 mile road to Cefalu I noticed a warning light, "Car needs 1 litre of oil". On arrival in Cefalu I contacted Locauto. They said I can do a 2 hour round trip to Palermo airport to change the vehicle or buy 1 litre of oil for the car and the amount will be refunded on check out. Our Italian villa host helped to buy the correct oil after Locauto had told me the WRONG type of oil to use for THEIR own vehicle. On arrival at Catania airport the car passed the military style bump and scratch test. On presenting the oil receipt to the desk, this was completely alien to the staff and they refused to give me a €16 refund even though I presented the email off THEM saying they would. I was now in a situation accused of trying to defraud this company of €16 due to their initial failure to put oil in their own car. I double checked the car was signed off as returned without any damage, nothing else to pay and left the building. Awful experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MIHAI - 15 August 2024
" My flight from Gatwick to Catania was delayed for about 4 hours on 7 August 2024. The flight was due to leave at 5:40pm, so as soon as we found out, we telephoned Auto Europe (around 7pm UK time). Auto Europe's office was closed , so there was no way to inform of our delay. In addition, we telephoned Goldcar, and their customer service desk was closed as well. There was no way to get through to the Goldcar Catania airport desk. Once we landed at 2am at Catania airport on 8 August, we had to wait until 8am in the morning to get our car. I was of course first in line, but the Goldcar employee told me that the car that I booked for 10:30pm on 7 August was gone! This happened in the span of 30 minutes from 10:30pm to 11pm when Goldcar closes! The only option was for me to pay an additional €105 to upgrade to a different car, otherwise they would not have had anything available! Rubbish service, especially from Auto Europe, who should have longer office hours or some type of assistance service when delays happen! "
" My flight from Gatwick to Catania was delayed for about 4 hours on 7 August 2024. The flight was due to leave at 5:40pm, so as soon as we found out, we telephoned Auto Europe (around 7pm UK time). Auto Europe's office was closed , so there was no way to inform of our delay. In addition, we telephoned Goldcar, and their customer service desk was closed as well. There was no way to get through to the Goldcar Catania airport desk. Once we landed at 2am at Catania airport on 8 August, we had to wait until 8am in the morning to get our car. I was of course first in line, but the Goldcar employee told me that the car that I booked for 10:30pm on 7 August was gone! This happened in the span of 30 minutes from 10:30pm to 11pm when Goldcar closes! I, of course listed the flight number on my rental car reservation! The only option was for me to pay an additional €105 to upgrade to a different car, otherwise they would not have had anything available! Goldcar should have a longer customer service office hours or have some contingency in place if a flight is delayed. Just like the Catania parking is open to drop off the car, Goldcar needs to find a way to give a car if a flight is delayed! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ANDREW - 12 August 2024
" Although the insurance taken with you was visible, it was left to me to work out how it would 'dovetail' with the Nolgarrie cover. After a long journey and a very early start I could have easily been 'scammed' and paid for insurance twice. Your level over cover should be 'explicitly stated via email and not just in the documents "
" The car was great and with a slight upgrade. At the point of pick up, I felt that the counter staff were trying to 'scam me ' over the insurance. She was quite persuasive in attempting to try and sell me additional insurance to cover the first £1800 of liability for any damage to the car- this element of insurance was covered by my Auto-Europe Insurance- the lady refused to confirm this even when I showed her the documents. She also refused to simply answer 'yes' to confirm that Nolegarrie where liable thereafter "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON - 07 August 2024
" The experience was not a good one. We lost the car we had ordered - automatic Jeep, replaced with a manual Ford something that was very unpleasant to travel in for over a day. Had to pay £300 for the replacement. "
" Our flight had to return to Gatwick due to operational problems and our replacement flight left 5 hours later. When we finally found the car hire (tucked in a corner with little signage) we were told that our car hire had been cancelled and the car had been allocated to another booking. We had to pay £250 to hire another inferior car which absolutely reeked of cigarettes. It took over a day to get rid of the smell. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by TIM - 31 July 2024
" As above- extremely poor and disappointing. "
" The car was dirty when I picked it up and was was poorly maintained. It broke down during the holiday causing me to have to get a taxi back to the airport to pick up another car. The taxi was booked by the repair company who stated that the fare would be refunded. This was also confirmed by the car hire manager at the airport however I am still waiting despite two follow up emails. The replacement car I was given displayed a 'low oil' message the moment I turned on the ignition, causing me to get another replacement car. These cars are very poorly maintained and you get the clear impression that no one really cares. Please avoid. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DIRK - 31 July 2024
" please see above "
" Finding easycar in Catania Airport is quite difficult, very badly signposted as there are multiple carparks and multipple hire companies. We had to wait for 2 hours to be seen , in the mean time the reservation expired so we had to convince the people on the counter that we had been there for 2 hours. Delay was caused by people behind the counter pushing Excess insurance to every customer and you could tell that every customer was upset and deeply dissatifsfied. I normally take out a personal insurance to avoid this but as I had no encounter over the last 4 years where this insurance has been pushed onto me I did not do it this year. Learned my lesson, had to pay another £200. Verry unhappy with this experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by JOHN - 30 July 2024
" Nothing in addition to the above. "
" The main feedback relates to inadequate directions provided to find the Rentalplus desk at Catania airport. It was not straightforward to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GAETANO - 29 July 2024
" Above all I didn't have any issues, employees could smile and welcome customers better, they don't smile or look happy at all. "
" Car was not very clean. After dropping the car off, nearly a week away, I am still waiting for my deposit to be released. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by DAVID - 22 July 2024
" See my comment above "
" I retuned the car without damage on 3/7/24 , but I am still waiting for the security deposit to be refunded. I have raised a complaint with Barclaycard who say that the €1200 deposit has been incorrectly charged ( and paid ) from my account when it should only have been "reserved" until the car was returned. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAVID - 20 July 2024
" The autoeurope experience was fine but the supplier I will never use again and I would recommend AE to use a different vendor in Catania "
" The counter staff indicated that the extra endurance I brought through auto Europe was not sufficient and that I need their insurance. This obviously was incorrect but did cause me some stress and the need to clarify this with your customer services team. Additionally I booked the car for collection at 10pm and was not informed that after 10pm there was a considerable out of hours charge of an £60 when collected at 10:01! This I believe is a shortcoming on Autoeurope's side and you should not give prices that don't realistically reflect the final charge and should include a buffer of 1 hour for such eventuality. The fact that the rental company were in full swing after 10pm would indicate this is yet another scam on their part and autoeurope should think carefully about being associated with vendors like Easycarrental! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by GIAMPAOLO - 18 July 2024
" Everything worked out well for me except the waiting time to collect the car when arriving at Catania airport. But that appears to be a common issue with all the car rentals in that airport. "
" Everything worked out well for me except the waiting time to collect the car when arriving at Catania airport. But that appears to be a common issue with all the car rentals in that airport. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON - 17 July 2024
" A very user-friendly experience and good value for money. "
" Our Fiat 500 was perfect for our travels around Sicily. The staff at Goldcar were very helpful and attentive. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GREGG - 15 July 2024
" I will not be using this company again. I am £70 out of pocket. The company had no room for negotiation and were very dismissive! "
" Unfortunately the rental company at the airport would not accept the credit card provided. Therefore we were unable to proceed with the hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by PAUL - 15 July 2024
" Very rude staff at pick up. No organisation, poor signs to pick up. Left waiting in the sun for an hour. A week later I am still waiting for my deposit refund of 900 euros "
" Very rude staff at pick up. No organisation, poor signs to pick up. Left waiting in the sun for an hour. A week later I am still waiting for my deposit refund of 900 euros "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by RICHARD - 11 July 2024
" Collected the car from Catania Airport and returned it to Brindisi Airport (€113 fee) They tried to give us a smaller car but we stuck out for the one requested, Jeep Renegrade, as there was 4 of us plus luggage and we were doing a road trip. The car had numerous dents and scratches, parcel shelf faulty and key fob damaged etc. We were assured all items were recorded on their ipad. On the third day we realised the orange warning light on the dash meant low Adblue. €25 sorted this out but we didnt ask for a refund. Otherwise the car worked fine, good air con, no complaints. Handed the car back and no issues. Would use again. "
" Collected the car from Catania Airport and returned it to Brindisi Airport (€113 fee) They tried to give us a smaller car but we stuck out for the one requested, Jeep Renegrade, as there was 4 of us plus luggage and we were doing a road trip. The car had numerous dents and scratches, parcel shelf faulty and key fob damaged etc. We were assured all items were recorded on their ipad. On the third day we realised the orange warning light on the dash meant low Adblue. €25 sorted this out but we didnt ask for a refund. Otherwise the car worked fine, good air con, no complaints. Handed the car back and no issues. Would use again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MICHAEL - 10 July 2024
" Very straight forward "
" Pick up very smooth and efficient. Their office is very near the terminal but separate from the other car hire places. Staff friendly and efficient. Car brand new. Drop off was slower. They could have done with an extra person on the desk. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NEIL - 08 July 2024
" Good selection of car hire options, easy to follow the process and pleased with the service. Good communication and pricing. Would definitely recommend! "
" Excellent, helpful friendly staff, simple and quick process after completing the web check in in advance. Speedy drop off back at the airport ( clearer directions may be helpful). Pleased with the allocation of car and would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTINA - 08 July 2024
" Terrible! Grumpy, unsympathetic lady at the counter check in who couldn't care less and didn't want to try and help or accept what I was saying to her. "
" On the T&C's it says "please ensure you have a photo ID and a valid and full national driver's license held for a minimum of 2 years (in case of a UK photo-card licence the card and paper counterpart)". I have a valid and full UK driving licence but not a photo-card. It does not say I have to have the photo-card, just that if I do have it then I have to have both the card and paper counterpart. I read these terms before leaving and was not worried as it does not say I have to have the card, however, on arrival at the desk they would not accept my licence with passport as photo ID and cancelled the booking. They also would not accept my husbands photo card and paper licence to be an additional driver and said he would have to make a totally new booking which was twice the price we'd already paid so we had to lose the original booking and the payment we'd already made for that booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by SARAH - 06 July 2024
" Good company house for car hire overall "
" My only issue was the attempt to up-sell to extra insurance - which we had already taken out. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ALAN - 04 July 2024
" Have used Auto Europe for years and always found them to be very competitively priced and efficient. "
" The car we were allocated was a dual fuel VW EcoUP. This car mainly used CNG (compressed natural gas), with a 10 litre backup petrol tank. This information was not given to us at the desk, but we stumbled over it when quizzing the staff in the parking area. We only found out the day before we returned the car, that there are very limited refuelling pints for the CNG. Luckily the car was very fuel efficient and when the CNG ran out, we coped adequately with the small petrol tank. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by WILLIAM - 03 July 2024
" Bad experience with actual hire company. Auto Europe were ok and would use again. "
" Excessive charge for minor damage. Severe issues with damages deposit. No invoice for damage to enable insurance claim. Car was good pickup and drop off very difficult. Payments still in dispute. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PATRICIA - 02 July 2024
" It was the first thing that happened on my holiday, and returning it was the last thing.... and it was just so very negative. I am surprised Auto Europe would partner with such a dubious outfit, and I would be scared to hire again through you, incase I get such a car hire office again. Clearly it was my own fault for going with the cheaper, but I trusted Auto Europe having used it before, so did not realise that Surprice made the hiring cheap so they could reap back money with over charging people for tiny things wrong with the car when it was returned. "
" From the moment I walked in, the whole place felt like a scam. First of all it took me 15 -20 minutes to find the place. There were not specific location instructions in the correspondence. My plane had been late so the whole thing happened late at night. The guy who served me said he hoped I had my international drivers license. I said i did not need it the voucher said national driving license. From then things just got worse. I showed him where it said what license I needed and he clearly did not like being corrected by a woman. He raised his voice and was aggressive and so I raised my voice too. He told me that the insurance would be around 45 -48 Euros a day (extortionate) and I said I had my own insurance. There were two other people in the cabin trying to hire cars. The other car hire worker was demanding to see his UK car insurance to prove he had insurance, and being difficult. The other man there was having an issue as they would not accept his perfectly valid credit card. I later saw him and his wife wandering around the car hire area so do not know what happened). I was given the keys and sent to the car with no paperwork so I could not see what the scratches on the car were etc. When I got to the car there was an emergency light on the dashboard and when i drove back and asked about it the guy said it was tyre pressure and not to worry about it. I was worried about it the whole time and could not find an air machine at any of the garages where I stayed in a very small town. When I went to return the car, they accused me of making a tiny superficial scratch on the drivers wing mirror and "breaking" the hubcap. I never hit the pavement and nor did anything even scrape the wing mirror when I was driving. Most of the time the car was parked, with the drivers door to the pavement, so another car cannot have hit the mirror. They then said I had to pay 950 euros for this damage, and the young man i dealt with (the same one i picked up the car from who that had the negative attitude) was vicious and nasty and said that who cares you have insurance -- which was not the point. I was so untrusting of the office, I thought that it was highly possible that, as the car had stickers all over it, they had a friend in Syracuse who deliberately scratched the car while it was parked, or he even somehow wiped white paint off the wing mirror that had been painted over pre existing scratches. Furthermore, 1,200 euros (in GBP) was removed from my credit card account, rather than just blocking it, and it still has not been recredited. No doubt, due to the exchange rate, I will receive less back when they go to repay this money (it they do). I have no contact information so cannot get in touch to get a report so I can submit a claim to my car insurance company. I have not received any correspondence from Surprice. I have hired cars before in Sicily and around the world and have never had such a negative experience. I do not know what else to tell you but not only was it negative, it felt threatening and nasty, and some kind of money making scam, rather than a car hire enterprise. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by MAREK - 01 July 2024
" A pleasent trip to Sicily, with a very reasonable car hire charge. "
" Very smooth and quick. It would help if A-E gave directions to where EasyCarHire is located. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ROBERT - 01 July 2024
" As above "
" Mimatch between counter price quoted by AutoEurope and actual price at Enterprise desk. (6 Vs 10 euros per day). Had to pay but issue is presumably Autoeurope's "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by OSCAR - 01 July 2024
" Stress free, good value and made our holiday perfect for us! Thank you! "
" Really good service! Easy pick up and drop off and no hidden charges. Super reliable company to rent from as some of the 'cheaper' rental agencies will try to scam you somewhere along the lines. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CLAIRE - 27 June 2024
" N/a "
" Long waiting time to arrange collection of the hire vehicle. There was a minute scratch on rear bumper, which we didn't pay attention to. However, upon return we have been assigned this damage. My credit card has been charged £275 and I have received no correspondence from the hire company, despite me emailing them twice. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by DAVID - 27 June 2024
" Great experience, they just need to charge a reasonable excess. "
" Overall I had a very good experience. I was regularly kept updated, and had all I needed through emails. The desk on arrival was a little hard to find in Catania airport, but the staff were brilliant, and the queue very small. I would say the only negative, is a ridiculous excess of £1900 unless you pay a lot more money and then you may as well booked with another company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEPHEN - 25 June 2024
" Staff very nice and helpful, apart from keeping trying to sell me quite expensive insurance to cover excess even when I had already shown them the cover I had already obtained in the UK. Car good ,no problems "
" generally a good experience BUT finding the rentalplus office for pick up at Catania could be much easier, maybe a map sent with the booking inforkation? Better signage on the ground would also be helpful. Drop off was a little easier but still not great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ALAN - 23 June 2024
" I have used autoeurope many times and never had a problem so I am unlikely to go elsewhere as long as prices remain competitive. "
" I don't think the Lancia Ipsilon I got is really equivalent to the Peugeot 208 advertised but it was ok. The route through Catania airport to return the car could be better signposted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PATRICK - 20 June 2024
" Whilst I paid online prior to collecting the car, I had to pay an additional £600 for things like tax, location surcharges, other surcharges. Hence, the payment online did not reflect in anyway what I was getting. "
" Whilst I paid online prior to collecting the car, I had to pay an additional £600 for things like tax, location surcharges, other surcharges. Hence, the payment online did not reflect in anyway what I was getting. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by MATTHEW - 18 June 2024
" Auto Europe was easy to use but could make the reviews of the company themselves more clear. "
" On arrival the counter staff were extremely slow and it took up to an hour to be seen to. Once seen to we were told that we were to pay 200 Euros for additional insurance but only showed us the T&C's relating to this in their Italian documents and not the English version. When dropping off the car there minor damage to the rear bumper and we were charged 660 Euros, 360 for the damages and a 300 Euro admin fee. Overall very unsatisfied with the communication from Easy car around all of this and would not recommend. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by BRYONY - 17 June 2024
" Great value for money. "
" Although they weren't in the terminal as stated, they were easy to find. The staff were friendly and honest about damage to the vehicle. Pick up had a short wait but drop off was very quick. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JEFFERY - 15 June 2024
" Auto Europe provided a good selection of cars from different rental companies and a cover of Excess if I needed it (which we did not). The experience with LocAuto was excellent and I would recommend both companies to anyone. "
" I found Locauto to be very professional and well organised. They personally took me to the car and walked around it (providing a torch) to make sure everything was OK with the car and no damage etc. before I took it. The car was virtually brand new and was to the specification I requested. On the return they walked around the car with me to ensure no damage and once cleared signed the return form (which was emailed to me directly) and job done - no fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEITH - 13 June 2024
" Usual good standard "
" Generally acceptable service although the office is some way from Arrivals in Catania. The car was quite old, dirty inside and had a service indicator lamp on at pickup. Also the RH mirror did not function and was not usable (not good for driving in Italy) "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by PENELOPE - 13 June 2024
" Excellent and speedy service at both pick-up and drop-off. "
" The staff member that dealt with us at the desk, Sarah, was polite, communicated very well and explained everything with clarity. The agent who showed us our vehicle pointed out scratches and marks, however when we pointed out there was no petrol cap on the vehicle all he said was the flap locked when the vehicle was locked so he wasn't concerned about it. I thought this was somewhat unusual but accepted his explanation. Upon returning the vehicle the lady was surprised and remarked that it should not have been sent out without a fuel cap. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by STEVEN - 12 June 2024
" Please ensure that your providers are accurate about the vehicles they provide "
" Generally good, however: 1. Car was smaller than booked (Lancia Ypsilon is smaller than Peugeot 208 or equivalent). 2. I was asked to sign a form showing 2 areas of damage on the vehicle, but when we saw it there was 12+. We took a long time to go through all the details before we felt it was safe to depart. I don't have a concern about the condition, but I do think it is wrong to not accurately detail the condition as this could cause problems on return. The car performed fine, just not a good car. In the end, the return was no problem. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by CHRISTOPHER - 06 June 2024
" Auto Europe need to remove the catania branch of Centauro from their website! "
" Queued for an hour to get the car, then the counter staff refused to let us take it unless we bought the additional insurance at €240. Car badly scratched & dented-never seen a car in such a bad state "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by CLEMENS - 06 June 2024
" Car great -felt pressured by local Easycarhire sales team to spend additional Euro 244 to bring excess down to Euro 300 "
" I was sold additional insurance for Euro 244 by scare tactics to reduce excess to Euro 300 instead of Euro 2000. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by HEIDI - 05 June 2024
" Excellent thanks "
" Second time hiring a car and I was worried about problems with upselling and claims for damage on return. But I had none of this. All great. And smooth. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GILLIAN - 03 June 2024
" Terrible. I would use a different company and would recommend people not to use AutoEurope or Target Rental ever. "
" Difficult to locate the office in the first place. The staff were slow, the vehicle was not ready to collect. The child seats were filthy and they didn't have the appropriate ones that we asked to hire. The car was clean but very bashed up. They did a hard sell on their insurance which seemed purchasing the insurance online redundant. There were many many unhappy customers. I would not use AutoEurope or Target Rental again "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by STEVE - 28 May 2024
" See above "
" Friendly staff with very good English but the que was long and very slow moving. Drop off was much quicker. Car park was poorly lit with difficult access around the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TRACY - 26 May 2024
" Website was easy to use and I did contact Auto Europe once I had booked the car and extra insurance just to make sure I was covered and for reassurance before arriving in Sicily. The chap I spoke to was very informative and reassured me that I wouldn't need any other insurance. He also said if I needed I could call whilst at the airport. So yes very happy with the service given. "
" It wasn't obvious where to find the ECH desk but once I did the lady that served me was very efficient and chirpy until the dreaded hard sell of extra insurance cover for €200! I had spoken with Auto Europe and taken out their top cover and spoken to them just to make sure I was covered. The lady at ECH was very assertive and was very good at making me question my Auto Europe cover saying I wasn't covered with their cover and if I have an accident or breakdown I will be charged thousands!!! So once I managed to leave with my paperwork she pointed me with the instruction of just go straight out of the door and you'll see where the car is. It took me a further 10 mins and asking another hire company before I found the car. No obvious sign! The lady at the car pick up area was friendly and walked around the car pointing out all the small marks etc before handing the keys. It was hard to properly check the car as it was very dusty. I did as suggested by other reviews to photograph and video the car inside and out. On my return I found it rather stressful trying to find the drop of. Again no obvious sign! I think I drove round the airport a couple of times, caused a little by having to reverse out of a car park entrance!! Finally found the drop off and was met by a pleasant chap who checked the car over. He pointed out a very small scuff on the passenger side front bumper. Thankfully it could be seen on my photos but he did go into the office and on return said that the mark had been missed off the paperwork! So an ok ish experience if not a little stressful unfortunately. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by LAWRENCE - 25 May 2024
" Auto Europe were advised about our late arrival but didn't rebook the car for us. Will use Rentalcars in future! Much better! "
" Reservation cancelled due to a late arrival. Then charged us additional 213euro extra for a slightly better spec car! Don't believe the car had gone - this was a scam to get more money out of us!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by SIMON - 22 May 2024
" The booking was actually managed by LocAuto who have a deal with Alamo/Enterprise. It went smoothly except that there was some kind of additional charge for the second driver of 90 cents per day plus tax = 8.78 euro. The desk person tried to palm us off with a bigger car which we declined but that is par for the course because they are always short of smaller cars. "
" It was pretty efficient - especially the drop off which was quick and friendly. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by RICHARD - 20 May 2024
" Before committing to renting a car via AutoEurope I called and specifically asked if my UK paper license was valid for Italy. The agent checked AND CONFIRMED that my UK paper license was valid. On that basis alone I proceeded to book the car with your good selves. Upon arrival at Catania airport I checked in for the car rental only to be told that my paper license wasn't acceptable/valid for the car rental. We called AutoEurope in the UK and agent stated that my paper license was indeed NOT VALID for the car rental, contrary to what I'd been previously advised by AutoEurope pre rental. Further to this the agent stated that since I hadn't taken out a cancellation policy with AutoEurope they would not be able to help me further with any other car rental options and that the money I paid for my car rental would be lost and I wouldn't be able to claim any monies back. I was left high and dry by AutoEurope, in Italy at the start of my holiday without a car rental. I feel strongly let down by AutoEurope. I know calls are recorded and I'm sure you can pinpoint my conversation with the agent who clearly stated that my paper driving license would be valid for my car rental in Italy. To help you trace that call, I called yourselves within the hour prior to booking the car rental online. I await, with interest, your considered response on this matter by return. Kind regards, Vince Gill "
" Very efficient counter staff at Catania Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 17 May 2024
" All good really "
" All good really "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MARTIN - 16 May 2024
" All went according to plan "
" All went according to plan. Signage to drop off point at Cantania airport could be clearer "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DENISE - 14 May 2024
" All good. "
" Long wait picking up and quite a long walk to the pick up desk. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CLAIRE - 13 May 2024
" Simple booking, clear pricing and very clear about the insurance and deposit. Excellent. "
" I was really impressed with the staff at Easycarhire and the whole drop off and pick up experience. Very simple and efficient. The staff were friendly and were clear explaining everything to us. I would 100% recommend them...and also the booking experience at Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 12 May 2024
" Fairly easy. Insurance they try to sell You is overpriced. But I didn't take it. Need to do vehicle checks as there was no water for the windscreen wash. "
" No water filled up in the windscreen wash. That's my only complaint "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by GAETANO AGATINO - 08 May 2024
" Professional staff "
" Professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARTIN - 08 May 2024
" Excellent service and a very professional team, overall a very enjoyable experience "
" The service from the team was brilliant and vert professional, the car was exceptional as it was brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALLAN - 06 May 2024
" I use Auto Europe for holiday car rental about twice a year on average. Flexible and good value "
" Efficient and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ANDREW - 25 April 2024
" Very pleased as always with AutoEurope "
" Easycarhire was difficult to find- poor signage and a way from the terminal. Did not think much of the underpowered , not too well made, Dacia Sandero. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LOUISA - 24 April 2024
" I have used Autoeurope many times without issue, but my bad experience with this hire firm has tainted my opinion of Autoeurope and massively reduced my trust in hiring through you. Please consider removing this firm from your listings. "
" Worst car hire experience i have ever had. This is the type of company that gives the car hire industry a bad name. The hire cost ended up being ten times the original price as I was forced to buy their insurance at over £100 (for 5 days!), and they charged me another 200 euros for two extremely minor points of damage, one of which was already on the market when I picked it up, and one of which was a very, very small and barely visible mark which was obviously from bring tapped by another car door in a car park. The car I was given had multiple areas on damage on pickup, including quite a bad dent on the front passenger door, so they are clearly just collecting money from customers and not actually getting the cars repaired. The whole setup just smacks of a scam and I wish I had hired from a more reputable company. I also wish I'd checked their reviews online as - predictably enough - they are terrible. The customers in front of me on returning the car were also clearly being stung for an inch long mark on a hub cap, so it seems to be their company policy to just bleed customers for all they can. In short, I absolutely DO NOT recommend this company and suggest that they should be removed from Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by GORDON - 22 April 2024
" As mentioned previously "
" Excellent experience from booking, to pick up and return. The only thing that I hate is that even after taking out extra insurance they still tried to sell me an insurance upgrade that was double the price of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANDREW - 21 April 2024
" . "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 21 April 2024
" Not good. "
" Didn't accept Amex so tried to scam us into buying insurance. Insurance was almost triple the price of the car hire itself. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JULIE - 20 April 2024
" It was probably the best experience we have had with a car hire company. "
" They were really professional. Helpful, polite and the car was perfect for in town driving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 18 April 2024
" No queues at either end - quick, efficient, friendly service "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHAN - 14 April 2024
" Positive experience, highly recommend "
" Very straight forward process, nice car, good overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BIMAL - 12 April 2024
" My somewhat negative experience with Europcar does not reflect well on Auto Europe either. I feel I have overpaid and will look elsewhere in the future. I hope this helps even though a negative review. "
" I thought I had bought additional CDW and other insurance from you. But Europcar dismissed that saying I ought to pay an additional 200 odd GBP to have proper cover otherwise there is a risk they would see a scratch after I returned it and have to charge me. So I bought it. They also charged for a full tank of petrol when I only used 60% of a tank. I believe that is policy but again not really clear to me and sold as 'we only charge at petrol station rates'. Two unexpected additional costs. Completely unlike my experience using Wiber 2 years ago where I paid less for a Merc saloon than the Seat I paid for this time. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by CALYN - 11 April 2024
" This is for Centauro at Catania Airport. Did quite a bit of research before choosing Centauro. While not the cheapest option available, their service more than made up for any difference. Collection, return and staff were all very efficient; no tedious up-selling of insurance and very quick return of excess deposit and fuel money deposit (of which they charge at the going market fuel rate instead of an inflated one, thereby minimising the financial worry of returning the car with a full tank). Caveating that Centauro in different countries may provide a different service,l level, I would recommend Centauro in Catania. PS: Better signage to where Centauro Catania is actually located would be desirable, did take us too long to find the location. "
" Excellent overall experience - would recommend Centauro Catania. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ALESSANDRO - 07 April 2024
" AutoEirope was fine but the experience with Avis not so much for the reasons provided above. "
" The conditions and choice of availabke vehicles were very poor. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by FILIPPO - 16 March 2024
" Overall not to Bad staff could have been more responsive "
" Everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VIVIANA - 13 March 2024
" You advertise one rate, local car rental charges another. "
" They quite insistently upsold me extra €207 insurance after I had bought one already via Auto Europe. Local Catania Airport's B-Rent office Rep is the rudest person I've ever met in my life. Unpleasant interaction, bordering on infuriating me. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ROBERT - 03 March 2024
" Good as always "
" Good car and good service. Counter in Terminal was closed; about 300 meter walk to /office/pick-up in parking area P4; route not clearly signed. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 07 February 2024
" Always a great experience which is why I always use AutoEurope and Sicily By Car "
" Always a great experience which is why I always use AutoEurope and Sicily By Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 22 January 2024
" As Q3 above "
" Excellent service. Car pick up and drop off literally took just a few minutes. Sicily By Car staff are really helpful and the vehicles provided are excellent. I have recommended AutoEurope and SBC to many of my friends and contacts. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BRIAN - 02 January 2024
" We used Auto Europe in September too and had an issue then with an unexpected charge being added to our card. It left us unsure about whether we should be contacting Auto Europe or the car hire company itself, so we contacted both and so far have been ignored by both. I think we'll just hire directly from a car hire company in future. "
" The interior of our initial hire car was absolutely filthy. Halfway through the hire, the EPC and engine warning light came on and the lost power When we called the helpline we were given the option of (a) having the car towed, paying to fill the tank, making our own way back and then claiming back the cost of our transport, or else (b) driving an hour back to the airport regardless of the warning lights, filling the car with fuel on the way and then exchanging it for another vehicle. We reluctantly chose the latter as we needed a car for the remainder of our holiday. We got a slightly upgraded replacement vehicle but it didn't really make up for the anxiety of driving an under-powered car on a motorway or the inconvenience and expense of a two-hour round trip to the airport in the middle of our holiday. Given that the fault lay with the vehicle itself, we would have expected a replacement car to be brought to us rather than us effectively putting in a shift working for Ecovia. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by GAETANO - 01 January 2024
" I ll repeatmy experience "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GIOVANNI - 17 December 2023
" Very good price "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MAYANK - 12 December 2023
" i always use "
" The fuel gauge was hard to read on this car. I only realised the tank was not full after I drive for 20mins. But I had to return with full tank. I dont even see any indication that the fuel was full on their paperwork they left me. They also sold me extra insurance for 100Euros even though I said I had full cover from autoeurope and claiming it was highly advisable and they work with autoeurope all this time. They way they make money is no good or professional. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by KARL - 08 December 2023
" Extremely useful and easy to use as a point of contact on availability and pricing "
" I have been using Sicily y Car, and only SBC for many years have never had a bad experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GIOVANNA - 21 November 2023
" As stated above, the information provided to me about the location of where I needed to collect and drop off the vehicle was incorrect. This needs to be updated and shared with future customers "
" Signage to the location of the collection point is very poor and despite the info provided by AutoEurope stating it was in the Terminal the pick and drop off points are outside in the long stay car parks and made it a tad difficult for me to ensure my 84 year old mother was not having to traipse between the car park and the terminal. Also when I collected the vehicle there were only two people dealing with customers, which resulted in my having to wait almost an hour to be given my keys. I appreciate this was not entirely their fault as one of the customers in front was taking a long time, but there were others in the kiosk that could maybe have picked up the slack to help the rest of us that were organised and to send us on our way!! not great!! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by FILIPPO - 12 November 2023
" Happy that every thing went well no little tricks to say there was a little scratch or tiny dent which I have had from other companies especially when I have arrived in the dark "
" Not very easy to find the reception area but generally very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by SALVATORE - 09 November 2023
" Happy to use this car hire again "
" Dropping off the car ! Tell the man to smile and be happy when handing over the car. Keys . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ANDREW - 06 November 2023
" Poor "
" Car fine I was 15 minutes late and aggressively fine an extra day "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by BORIS - 01 November 2023
" Good auto Europe customer service person managed to rebook me with another car rental company "
" They asked for an additional £200 for my car rental. Completely unacceptable rip off "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ALUN - 01 November 2023
" See above "
" The first car was old, not very clean and the seats insiode were stained. It drove poorly and within 15 minute sof leaving the airport I hit a stone in the road and the tyre burst. We fitted the temproiray wheel and it was obvious the tyre was in a poor conditron with lumps out in variuous places. We returned the car next day and they supplied us with a mych better one which was fine. However we were told we would be charged for the new tyre! I will challenge the charge if it appears on my credit card and may need to involve Auto Europe And we had to fill the car up even though all our driving was caused through them supplying us with a car that had a faulty tyre. However the staff were friendly efficient and the replacement car was fine. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by ANDREW - 30 October 2023
" No signs at all to tell you where the office was, went to another car rental area. Finally found the small porta-cabin tucked away out of sight. Waited ages to be served. Could see the people in front of us waited ages too. Very frustrating as there was spare staff there at desk, but did not look up at us. The man then said you landed ages ago, your booking was for earlier time. Implying we were in the wrong and lucky.... to still have a car. Like it was our fault. . Very unapproachable service, unfriendly. Ended up paying a lot more as wouldn't accept my credit card in my name as I wasn't the driver. So I said make me the driver and my husband the additional driver. He said he couldn't do that as booked online in husbands name. Then he said he could put up the insurance high to cover? A few hundred more Euros. He was then smiling by the time we finished. Booked an automatic online but we were given given a manuel. Otherwise car great, service terrible and miserable. "
" On their Logo it says "smile". There was no smiling. Hard unfriendly people. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 29 October 2023
" Easy booking process and plenty of options. "
" Very good...used them several times but dirty car exterior which isn't unusual for car hire at Catania. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PHILIP - 26 October 2023
" The reception was friendly and helpful. On being given the car we checked Viaggiare's paperwork and were able to add a couple of other scratches/dents that were missed without any quibbles. Return was quick and efficient, again with no issues. "
" Having read some negative reviews these were unfounded in our experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by REINHARD - 24 October 2023
" STAFF ALWAYS ANSWER THE PHONE QUICKLY, ALTHOUGH EMAIL RESPONES ARE POOR. BUT STAFF ARE ALWAYS HELPFUL AND KNOWLEDGEABLE. "
" THE CAR WAS NOT PREPARED VERY WELL - DIRTY FLOOR/WINDOWS, LOW OIL LEVEL, NO WINDSCREEN WASH FLUID, DAMAGED USB CONNECTIONS "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by GREG - 24 October 2023
" Unavailable to talk to when we needed them when left stranded at the airport & refused refund for not being able to pick up the car from when we had hired it. When had to cancel after having to hire from elsewhere, Refused refund as "we hadn't done so 48 hours in advance" despite telling them the reason we had to hire from elsewhere & cancel our car was that the plane was delayed & Target Rentals car hire was closed with no information about how to get in touch 1 hour 20 minutes after they closed. We were left stranded. There has been no response to our emails, no apology, no refund. We have used them in the past over many years - we will never use them again. Extremely poor customer service. "
" There was no service. The place was closed when we got there & there was no information as to how to contact them. Both they & auto europe had answerphones on with no option to leave messages. We had to hire from elsewhere & so far have been refused a refund for tge lack of a car & our emails have not been responded to. Will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DAVID - 23 October 2023
" Great as always. "
" Car was older and not too nice. Pick-up experience was OK, drop-off was slow. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by MICHAEL - 23 October 2023
" The car was fine, just the terrible extra charge and the difficulty finding the right place due to their poor logo and signage. "
" Our flight was delayed for 2 hours because of the French Air Traffic Controllers Strike and so when we eventually found the easy car hire desk, (their logo is very pale and difficult to spot) their agent told us that as per the terms of the contract, that our car was no longer available and that we had to have another car. They charged us an extra 213.5 Euros for this on top of what we had already paid. This I feel was extortionate. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 23 October 2023
" Would use the company again when considering hiring a car "
" The car was fairly new so very comfortable and reliable . The office was easy to find and the paperwork straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 19 October 2023
" Otherwise all fine "
" The Toyota Aygo had a habit (on 3 occasions) of conking out and refusing to restart whilst in town centres with lots of traffic around. In return they acknowledged the issue. Finding the B-Rent area on the return was very difficult due to no specific signage on the airport approach roads/ apparently they have struggled to get the airport authorities to put signs up or give permission. . "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by STEVEN - 18 October 2023
" None "
" all very smooth, no problems. Would be helpful if signs to Sicily By Car were clearer on arrival at Catania airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 16 October 2023
" Excellent "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDY - 12 October 2023
" Pleasant and efficient. "
" Got there early so car not returned, but staff arranged for a another but upgrade reqd.....shame but efficiently handled. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 12 October 2023
" n/a "
" The car, and staff were great - it's just a shame that check-in takes SO long (QuickPass didn't work) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 11 October 2023
" Paying with my debit card the rental amount before arriving, it was traumatic to learn that my wife's credit card would not be accepted for security deposit and nor was my debit card acceptable. Despite the helpful counter staff who helped us very well suggested i speak with the UK office who were not helpful at all. this resulted in me having to pay again and forfeit the original £81 that i paid and had to pay a further £120+ to rent a vehicle. Disappointing, as a precedence had been set that allowed a previous customer to use a Debit card on their rental but mine was refused by your office. Counter staff were disappointed also as we thought this was a solution to the situation. "
" Very helpful and cooperative. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHARLOTTE - 11 October 2023
" The desk at the airport was dreadful. Long waits and very rude staff and was then given the wrong car so had to go back to change it which they then didn't understand why I couldn't drive a manual! Still waiting for my deposit to be returned "
" I'm still waiting for my deposit to be returned. The service desk staff were awful. We got the wrong car (a manual) and after having to locate it, we then had to get all our bags out and i had to return to get the correct car. They were really rude and didn't even apologise for their mistake. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROGER - 09 October 2023
" Frustrating waiting for the car. "
" After completing all paperwork there was a delay of 45 minutes in being given the keys for the car, said to be due to the vehicle cleaning company taken on extra work that day. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PAUL - 08 October 2023
" Autoeurope website worked well, easy to use, easy to modify booking details. Will use again. "
" Provided good value and would use again for the low cost. Car had multiple scratches but nothing structural. Mechanically no problems. Warning lights for tyre low pressure and for broken sidelight illuminated on collection. Tyre had to be repaired during holiday. Office was closed on drop-off. Advertised to be open at 8.00am but did not open until 8.30am. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by TOMASZ - 04 October 2023
" . "
" Picking up the car was a nightmare. Due to people queuing up and only 2 office staff it took us one hour to get the car. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROGER - 04 October 2023
" Generally good save as above "
" Pickup was unacceptably slow, due to lack of staff. Also their office is not easy to find, could do with providing directions from the terminal "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JOHN - 02 October 2023
" Booking through Auto Europe was good but the actual name of the car hire company was quite hidden on all the correspondence and it took us a while to work out it was with Maggiore. "
" The only comment I have to make which let the process down was the pick up wait. Some travellers had been waiting for 2 hours to collect their car. We had about an hour - that is just too long even for such a great price. Drop off was quick and easy tho. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DEBORAH - 01 October 2023
" I am appalled by the service of Autoeurope.. Never have I had a car hire cancelled when booking in advance service and so will be speaking to my lawyer and making a formal complaint in light of this costing me another £400. "
" On arrival the car hire had been cancelled. due to a late flight arrival. As a result I had to pay 600 Euros gif my catbird rather than the 190 I had booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROBERT - 30 September 2023
" Auto Europe website is easy to navigate and filtering allows easy selection for my requirements. "
" Access to Pick up and drop off location needs improvement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEWART - 28 September 2023
" Car had a service overdue some 20,000km. And sale rep did not want to write any of the existing marks on vehicles down before taking the keys. "
" Car had a service overdue some 20,000km. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by IAN - 27 September 2023
" It's cheap because they look to claw back money on the excess. "
" The pick-up took a long time because very little of the info provided to Auto Europe was passed to Easycarhire. The drop-off included the Easycarhire staff combing over the car looking for any reason to raise a charge on us. She found the tiniest mark on a wing mirror which even her boss said didn't count. clearly this is how they make their money! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEVEN - 26 September 2023
" Not sure I got 5he best deal "
" Check in a bit tedious "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by BARBARA - 26 September 2023
" Your website and process were great and easy to use. However, because of the experience with the insurance, I think I would book directly with a well-known car rental car company next time. "
" Despite having copies of my AutoEurope insurance plus excess insurance policies, there was a lot of pressure for me to take out additional Noleggiare excess insurance. They kept telling me that the insurance I had was no good with Noleggiare and that if anything happened I would have to pay them for the full cost of any damage on returning the car. They wanted me to pay an additional 270 Euros for their own insurance. I tried to call AutoEurope to clarify the situation but could not get an answer, so I took just decided not to pay for the extra insurance. It was very stressful, not knowing if I'd done the right thing. It seemed like they were totally dismissive of AutoEurope, instead of recognizing you as strategic partners. While queuing for service I witnessed others going through the same thing. Also it was very hard to find where the Noleggiare office was when we arrived. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CLIVE - 26 September 2023
" As above ...Autoeurope is through Viaggiare so its equally terrible "
" Pick up and drop off were awful. First of all, hard to find the venue at airport for pick up, then computer system broken for over 30 mins. Sitting outside on concrete waiting. Drop off even worse. Was told to meet at Departures and call, then called and was told we had to go to a car park which was 10 mins drive away. Nobody interested in serving, nobody in a hurry. People had been waiting and hour to be served. Shuttle took forever. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRIS - 25 September 2023
" As ever, great facility. "
" It all worked well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MARK - 23 September 2023
" Booking via auto Europe was straight forward and I liked the free cancellation option if needed. "
" There was a 2 hour queue/wait to pick up the car. The car was not very clean inside. The fuel tank was actually 2/3 full, though the paperwork said it was full, which was only noticed after we left . Several dents were not picked up on the hire papers, and had to be recorded adding further delay. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by CHRISTINA - 19 September 2023
" It was appalling. Arriving late at night to be refused a car for a destination where the car was essential and the refusal to accept my UK full paper licence and Regus to transfer the car to a second driver. Being charged an extortionate amount for a replacement car for one of my party to drive. A rip off "
" I was unable to pick up the car as they would not accept my paper licence. I therefore had no car from you. I have written to ask for a refund. Arriving late at night to be refused a car. Not being able to transfer the booking to another member of the party and then having to do a completely new booking. Appalling. I will never use this company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by LYNN - 17 September 2023
" Auto cars put me throught to Locauto so pretty good too. "
" It's not often that I would rate a car rental experience as highly but everything about the booking was good. The car particularly was excellent. I will certainly recommend & hopefully use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MIRI - 14 September 2023
" Very bad experience they wanted to charge me twice because I did a mistake about the name of the driver "
" They charge me even I didn't take the car from them and I pay money for nothing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by FRANCO - 11 September 2023
" Autoeurope are ok but you should monitor the companies you broker for. "
" Car was dirty with lots of pre-existing damage. Found issue with door lock ok drop off even though only used remote key at all times, feels a bit like a scam/ploy. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by NICHOLAS - 05 September 2023
" N/A "
" they tried to give us a smaller car than we had paid for , where rude and unkind. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DANIELE - 01 September 2023
" I,strongly recommend it "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BRYN - 31 August 2023
" I have submitted a complaint to customer services "
" I have submitted a complaint to customer services "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by CHRISTOPHER - 29 August 2023
" See above. Will never use them again. "
" Outrageous extra charging of €500 for imperceptible damage that I did not cause. I have raised a complaint with the company "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JOHN - 28 August 2023
" Great "
" I have used AutoEurope many times to rent cars in Italy. I have been travelling to Sicily for over 30 years. Drivalia was one of the easiest, fastest and most clearly explained handover I have experienced. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATTHEW - 19 August 2023
" Not great deals and rental is not clear what it includes. Instructions on how to find the rental company non existent (thankfully we figured it out fine, but I can see more vulnerable people may not). "
" The pick up took too long and customer service was not great. On drop off, the attendant picked up on things that were already wrong with the car (but just hadn't been recorded). Thankfully I had paid the extra insurance so didn't have to pay it but I think the company is a bit of a scam and probably takes advantage of those who don't have the extra insurance. Car was in poor condition inside and out when I picked it up. It wasn't great value considering the state of the car. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by AIDAN - 19 August 2023
" Autoeurope website is excellent. The details on locating the car rental kiosk in Catania were poor. Hard to recommend when we almost paid double the cost for the car. Next time I will go with a more established rental company and just pay the higher price for peace of mind. "
" Lots of add-one when we picked up the car, so the overall rental price ended up being close to £900. £250 alone on additional insurance despite us not wanting it. We were told that without it we wouldn't get the car. Seemed like a scam. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARCO - 17 August 2023
" I purchased an Insurance policy (excesses etc)with AutoEurope but you have never confirmed coverage by email. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SLAVEN - 16 August 2023
" Autoeurope is great for renting and would recommend it to anyone "
" First car that we booked was not available. Second they ripped me off on daily insurance. 44 euros a day for most basic car is insane. Third, lady at the counter was constantly convincing me that I am in Sicily and the car will probably get stolen and I should get every insurance possible. Last thing was that people working at Sixt were arguing between themselves and it was awkward as hell. Never again... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by STEPHEN - 13 August 2023
" It would have been more reasonable to allow us to use a different credit card in my wife's name. She was with me in the collection office. The car was great, and the process for return very smooth. "
" The email informing us that the credit card needed to match the hirer in name was not sent until after we had left home. This left us with more expense. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DANIEL - 31 July 2023
" Our return flight back to UK departure airport was changed by the airline from Catania to Comiso in Sicilly. I tried 6 or 7 times to call Europcar in Catania airport to discuss changing my drop off point to new airport. No one answered any call. I left a voicemail message & did not get a return call or message. I subsequently called the UK office for Auto Europe to see if they could help or advise. The rep I spoke with did not know what to do or suggest. I was told to hold whilst they discussed with a supervisor. I was on hold for +30 mins. During this this I was not spoken to or updated on what was happening. I gave up at this point & ended call with no help or guidance, "
" The queuing system in place seems to operate as Tourists & Locals are asked to register to queue on arrival. However, If a local "pushes/jumps" the line, than they will be served in advance of Tourists. Secondly, Our return flight back to UK departure airport was changed by the airline. I tried 6 or 7 times to call Europcar in Catania airport to discuss changing my drop off point. No one answered any call. I left a voicemail message & did not get a return call or message. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NIGEL - 29 July 2023
" I was assured I could make alternative arrangements due to the fire at Catania Airport. Nothing had been arranged in the 6 hours since my call. The result was over 8 hour delay reaching my destination. Terrible service! "
" Arriving at Palermo airport instead of Catania Airport there was no response to call to arrange an alternative as the car was booked from Catania. Walter was excellent though "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PAUL - 26 July 2023
" We secured a good price with Auto Europe and received a quick and detailed confirmation. We would book again, however, it would be helpful to hear your thoughts regarding parking sensors in the hire car. "
" The counter staff at collection and drop-off were very helpful and when we had to extend our stay and move drop-off to a different airport due to a flight cancellation they were very helpful and advised the charge etc. The issue we had with the car was that the driver window wasn't working properly and when we tried to open the window, it started to fall out whilst driving! Quite a frightening experience. I'm not sure whether the proper checks had been carried out prior to our rental as in the photo we took on collection, the window already looked as if it was coming away from the seal. We explained this and showed them a video when we dropped the car off. Additionally, the car didn't have rear parking sensors which we found very surprising. We would expect at least rear sensors as standard in a hire car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by PAINEE - 25 July 2023
" Good "
" On drop off they tried to get me to pay damage which was already on the car luckily I had pictures taken . I am very sorry to say that but I think they tried to rip people off. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ROBBIE - 24 July 2023
" Easy and quick booking and best value. Have used Auto Europe many times. "
" Very efficient, and very short wait. Impressed that documents including condition were all online and automated. Had to return the car early and use drop box because of changed flight, and this was no problem. Very happy with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 24 July 2023
" Good experience but I'd like my Sicily insurance charge paid back to me please "
" Great car got an upgrade Quick service Only issue I had to pay insurance twice even though I opted for the upgrade when I booked in the UK because I hadn't paid with my credit card. That wasn't very nice. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANNETTE - 23 July 2023
" Terrible comprehensive insurance, large deductibles "
" Arrived on a late flight. First car was showing the oil warning light - had to change cars. Additional platinum cover was extremely expensive. Drop off was very long. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by NICHOLAS - 20 July 2023
" Good booking system and choice of vehicles. "
" Friendly staff. Efficient collection and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ROLAND - 17 July 2023
" Ok - but frustrating that Avis is encouraging staff to up sell and look for car damage to extract money (when there isn't any). "
" Drop off a little chaotic - and usual attempt to suggest unmarked damage., before conceding it was in fact prior to our booking "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by AMANDA - 17 July 2023
" All good "
" Sicily by Car were excellent, couldn't fault them. Staff at counter lovely (and no queue), pick up easy, queries over small damage not marked on form rectified straightaway, drop off easy with courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ADAM - 15 July 2023
" You told me you had updated the provider with our delayed flight details but they told me you did not. Wasted money and wasted time "
" No one waited for us despite being told our flight was delayed. Ended up losing a lot of money and a half day of vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by NEIL - 06 July 2023
" Highly recommend this company. "
" Very new, clean car. Efficient service. Extremely convenient location for drop-off and pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 01 July 2023
" all good "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEVE - 29 June 2023
" N/A "
" I am still waiting for the invoice/paperwork for the sum I had to pay as the car was damaged. Please could you look into it Many Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHAN - 19 June 2023
" Excellent generally. "
" All great thanks except for a very long wait in a queue to collect the car, at Catania airport. That wasn't the counter staff's fault, apparently it was the computer connections that kept dropping out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by WILLIAM - 11 June 2023
" Excellent service and great value! "
" They are not the company that I normally use, but I will definitely use Sicily by Car again. They did a great job! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARTIN - 01 June 2023
" Overall my experience with Drivalia was very good. "
" Overall my experience with Drivalia was very good, the pick up was quick and easy, the one thing that could be improved is to give more detail where the car needs to be returned to as there are multiple companies sharing one compound causing confusion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 01 June 2023
" Easy to book with AutoEurope and car hire company very good. "
" Very efficient at getting the car booked out and easy return process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CALOGERO - 30 May 2023
" Pick up & drop off was very difficult and time consuming, when I booked up I selected and paid for pick and drop off in terminal which wasn't the case, and also when I picked up the car in Catania the made me pay 70 euros because I was dropping off the car in Palermo This was not in the agreement when I booked, Can someone please call me to discuss this Tel 07801 821692 "
" Pick up & drop off was very difficult and time consuming "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by NICHOLAS - 17 May 2023
" Auto Europe didn't provide the full information about the hidden charges with this supplier. "
" Avoid Viaggiare and book with a more reputable company. I rent many cars per year and this was one of the worst ever. I arrived 1:27 hours after the reservation was due to start, due to problems getting to the airport and I was charged a penalty fee of 50EUR. Apparently on 1/3/23 they reduced the grace time from 2 hours to 1 hour. It's completely unreasonable, given that they incurred no cost with me being slightly late. I had no option but to pay the fee. Even when I agreed, they took a ridiculous amount of time to complete the collection. The car park is chaos. Nobody showed us to the car or identified the existing damage on the car. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by JOHN - 13 May 2023
" Got my holiday off to great start. "
" Friendly and efficient. Nice car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CAROLINE - 08 May 2023
" For customer satisfaction it would be helpful if there was more coordination between the car hirer and the agent as getting emails from both parties in the run-up was somewhat confusing. "
" The car was in excellent condition and staff helpful. We were confused that they offered us more insurance cover as this was already covered by Auto Europe, and was money grabbing "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GREGOIRE - 08 May 2023
" Everything went well "
" Quick all around, no trouble with pick up or drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ANTHONY - 01 May 2023
" The car was perfect for our needs, the drop off was smooth and quick. "
" We had quite a long wait in the queue to pick up the car. And the counter staff tried to sell us Full insurance...even though we'd already bought it (it obviously wasn't showing on our reservation). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 17 April 2023
" Apart from the pickup, it was great, just as I have had with every other car hire I have done. The pickup was a big negative, in a competitive marketplace. "
" The directions to your pickup counter were wrong and did not help me find you. Having wandered around for 30 mins looking for you, checking all the car hire areas in the airport, with a very bored and unhappy toddler in tow, I eventually decided to follow a sign for VIP cars, luckily you were down there, hidden away. When I mentioned this to the counter staff, she said there is a sign so its not their fault. I checked; the sign is amongst all the other car rental signs and is a roadsign designed for drivers not pedestrians. You need signage by the VIP Cars sign, designed for pedestrians. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEVIN - 13 April 2023
" Excellent service all round. Would definitely use again "
" Excellent and very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 08 April 2023
" All pretty easy but remember part of Goldcar "
" KEYNGO are part of Goldcar which is the pick up point. If you provide driving licence and passport details in advance you go straight there. If not you have to go yo the Goldcar desk just along from terminal C. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LOUIS - 03 April 2023
" Very efficient and responsive with clear instructions well in advance "
" Staff very good, car struggled with some of the hills but overall very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MARCELLA - 02 April 2023
" Not enough info about pickup "
" Not enough detailed instructions on where to pick up the car. Also ended up being via Goldcar and nothing in any email mentioned Goldcar so it took nearly half an hour to find the place to pick up the car. After that it was all good. Please ask the provider to provide more details for pick up. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PENELOPE - 24 March 2023
" Nice car, Peugeot 208, very good price. Nice staff and no problems on return. "
" Nice car, Peugeot 208, very good price. Nice staff and no problems on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SEBASTIANO - 23 March 2023
" I will avoid Sicily by car. "
" Car wasn't in good conditions, the windscreen scratched, I'm lucky that I find out on the collection, the tyres very worn and trims all scratched. They blame me for the scratched tyres! And they charged me! I have paid for zero access but that is not included. The guy at the drop off was rud , he know about the little scratch, he went direct to them. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by KARL - 01 March 2023
" A great experience. I usually book Sicily By Car and will continue to do so. "
" Car booked was the car provided. Smooth checkout and checkin. No drama "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PETRICA EMANUEL - 19 January 2023
" Yes "
" Choose a small car There are an lot of narrow roads And bad drivers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 06 January 2023
" I had a really bad experience with an Italian car rental company a few years ago before COVID19. I thought your company helped ensure that would not happen again, especially the insurance coverage. I learned about you on a travel forum. "
" Sixt was very professional from start to finish. There was a very strong push to purchase additional insurance coverage when I picked up the car. I felt that your company had me adequately covered, so I declined the multiple entreaties to get more insurance. The car was in great shape. Rather than a small sedan, I was provided a small SUV. The reason was Sixt's recent experience with that model - Alfa Gulietta - be stolen more frequently. The small SUV - Jeep Renegade - was a little less agile than a sedan, a little larger on Sicilian roads, and had lower MPG. Turn-in of the car was a really good experience. No petty efforts to find minor damage. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PIERFRANCESCO - 21 December 2022
" N "
" At the reception the put you pressure to purchase their insurance called casco. At the car collection and return there was only one person. They checked also under the car, if you didn't purchase their insurance. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROGER - 05 November 2022
" after many scare stories of Sicily car hire, this was all fine and fair. we did pay attention to the previous marks and these were all documented before we drove off "
" very good, the Airport desk covered various firms, and sent us off to the carparks to find someone with car and keys, and handover. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by RICHARD - 02 November 2022
" as above "
" Miced experience at pick up: I had booked two child seats with autoeurope, but the child seats weren't booked whe I got there. One member of staff was quite unhelpful, suggesting that i leave my family there and drive to a shop to buy seats, but another member of staff was really helpful, and found the required seats in the garage, so big thank you to her. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHAN - 31 October 2022
" Very good experience with Auto Europe again, will happily recommend to others "
" Overall, a good experience. The car had done 37k Km so had a few existing scratches etc which were pointed out when I picked up the car and generally it was in good condition with no issues for the 6 days. It was a little slow to return the car but I think that was because 3 other people turned up at the same time! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by LUCY - 29 October 2022
" would book with again "
" Very good experience, car was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BOON YEW - 26 October 2022
" Auto Europe website was very useful and easy to use to help us find the right deal. Auto europe cover provided extra peace of mind. "
" Very good value and helpful staff. We were happy with the vehicle (Cupra Formentor) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by RODNEY - 22 October 2022
" See above "
" Car reserved was not guaranteed. Was offered a different car. Not the first time this has happened. My theory is the cars being advertised on the website are never actually part of the stock which means you will receive what ever is at the rental. So unfortunately I will not be recommending AutoEurope or B-RENT. The staff were great though and dealing with them was a pleasure but unfortunately the service i paid for was not received ie paying for a premium product and not receiving it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RUTH - 17 October 2022
" Great service "
" Excellent value for money Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CHARLES - 16 October 2022
" My go-to for car rentals "
" The staff were lovely at pick up and drop off and were quick and efficient. Got an upgrade on car size/spec and car was clean and in great condition with no faults. Upon drop off, the survey of the car was quick and deposits were released immediately "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 12 October 2022
" Have always been well pleased with the overall with service provided by autoeurope. However, I was disappointed that it was cheaper to hire the car as an "ordinary " customer than by logging into my account! Seems to me it should be the other way around?!?! "
" The only drawback with Leasys was the hour and a quarter standing in a long queue before reaching the customer counter! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTOPHER - 11 October 2022
" Generally good but it seems every time you book a certain care you never get it. Just boring. The choice of automatic cars is limited and overpriced. "
" As usual the car I booked and had confirmed was not the car I received. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEPHEN - 08 October 2022
" I paid 240 Euro at start to avoid a hideous excess if we had experienced an accident/theft .. "
" Checking in for car not good. Difficult to understand the reception lady and poor instructions as to where to pick up car.. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by BRUCE - 02 October 2022
" No problems "
" Easy to deal with once I found their desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ALISON - 26 September 2022
" I was given a larger car than I wanted which was a problem as parking at the house I had rented as the space was very limited. It was not evident at all how to find the Sixt car desk in the car park, and to reach it one has to cross vehicle roads and there is no clear signed way. The car was German and the manual in the glove compartment was written only in German which I was frustrating. "
" The car was badly scratched when I took it over. There was also an indication that the front left tyre was faulty. I was not told this when I was given the keys so I had to return to the desk to tell the girl in charge. She said she knew about this and I was not to worry, but I spent a long time taking photos in case I was later charged for damage. I then received an email stating the state of the vehicle "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by PETER - 25 September 2022
" Read above and that's just a small amount at how bad you were "
" Extremely unhappy Made me pay for the car again because I hadn't got a credit card haven't had one for twenty years Refused my wife's and because I hadn't bought my Visa card couldn't use that either again refused my wife's I had paid for everything before I got there I've never had an issue before with any hire car company and we have used loads over the years absolutely furious with budget when I tried to get it sorted you were absolutely hopeless and rude and unhelpful Very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ARGYRIOS - 24 September 2022
" We have used Auto Europe many times and haven't been disappointed with the local car rental companies they partnered with. The prices are the most tea too. We will continue to use them. "
" This company is top class. No fuss and efficient. The car given to us was in very good condition and all physical defects and scratches were noted before the car was given to us. Overall, we are very satisfied with both the car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BRIAN - 22 September 2022
" using auto europe is always simple and easy. "
" good value. but can improve drop off/ pick up process (too slow), maybe do some pre check in tasks in advance to shorten process. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PAUL - 07 September 2022
" Good experience though very expensive "
" The price of the rental was very high "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by LILLO - 29 August 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IAN - 11 August 2022
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by IQBAL - 08 August 2022
" Good support and great prices. "
" The collection was quick and efficient but Keddy tried hard to sell me this and that on top, which was a bit annoying (Keddy's extras doubled or tripled my hire charges, I have no idea why anyone would bother with such a rip off). The car was fine. On return I brought it back in office hours to ensure a visual check of the car but no one was on site. However, staff from the office obliged and completed the handover, which was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PHILIP - 03 August 2022
" See comments above "
" Took a long time to pick-up the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 01 August 2022
" See above "
" Difficult to find due to inadequate signage. Trying to find the right car park at drop off was a nightmare. The pipe work for the car's windscreen washers was disconnected and not working, so we had to repair it. The passenger side wiperblade was faulty. No one showed us how to operate the SatNav, which we objected to paying extra for when it's comes as standard with the vehicle, and has to be used with your mobile phone. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by TRACY - 26 July 2022
" Very smooth and easy "
" Very smooth, efficient and easy at both ends. Would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 13 July 2022
" I have had so many terrible car hire experiences that this was a breath of fresh air. "
" Very efficient and friendly service and was impressed that every tiny defect was recorded when I picked up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTONINO - 11 July 2022
" Terrible customer service. Do not answer phones when there is a problem ie car breaks down. Terrible company. Would not recommend "
" My car broke down on the motorway on the way back to the airport and had no answer from any of the numbers that were provided in case of breakdown. Had to pay for my own recovery truck to get the car off the motorway and also refused to pay for the recovery truck. I am still waiting for them to get in touch regarding this issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ANNE - 01 July 2022
" Very happy with your service and also the person accommodated drop off. We have been charged £171 pounds by which I assume was to do with adding second driver but @ €11 euros a day this should have been €154 not €171. Please could you look into this and rectify it? "
" Arrival experience was awful. Even though we had a fully inclusive insurance but the representative on arrival was trying to convince us they inclusive insurance already purchased wasn't any good and that we had to purchase a separate cover at the cost of £800 euros from sixt direct. She then reduced it £600 euros but we declined. She made us so nervous which made us reluctant to drive the car! This kind of dishonest and under handed sell tactics are immoral and shouldn't be allowed to happen for a few quids worth of commission! Awful experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VINCE - 01 July 2022
" Overall a very positive experience with the exception of the vehicle quality noted. It didn't spoil my overall impression of the service and the vehicle was excellent other than that. "
" My only negative was that the vehicle damage shown on the form only showed a small dent in the front bumper. Upon inspection, i had to point out to the man at handover, that there were scratches on every panel, including the roof, a dented door and damaged alloys. These were added to the rental document and there was no issue when i returned the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PAUL - 29 June 2022
" I've asked for feedback from you about why my cars had been released with no reply and I'm sure I'll get no feedback from this survey. I have used auto Europe a lot in the past but won't be using it again. "
" When I arrived at the Sixt desk the cars I had booked and paid for had been released meaning I had to pay nearly an extra £1000. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by UMBERTO - 27 June 2022
" Well, we had a car to move around, overpriced and not up to expectation. "
" Very underpowered car. Not cleaned before rental. Annoying beeping active all the time. The staff was great but far almost 110 euros per day B-rent has under delivered. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ROBERT - 16 June 2022
" Easy to book with good variety of options of suppliers and useful rental co. ratings "
" Car was a bit creaky and had quite a few scrapes. Avis staff very good and speedy pick up worked well once I found where to go! (not well signed from arrivals hall) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by DAVID - 08 June 2022
" All went well. "
" Sicily is a big diverse island with a lot of interesting things to see. This is best experienced through use of a reliable anf comfoertable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 07 June 2022
" Not happy in fact it's put me off going on holiday again and still waiting for my money to be refunded NOT HAPPY "
" My flight was delayed by 2 hours when I went to the desk to pick up the car the women said my car was cancelled because I was late she said don't worry you can hire a new car I said OK she then said it will cost £3500 for a week on the same car she was laughing while she said this I said I can't afford this she said its not her problem "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by STUART - 04 June 2022
" Great pick up and drop off. Lovely Jeep Renegade too. Very pleased "
" Great experience. Straightforward, had a failed booking with Rentalcars.com and came to you. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RODNEY - 30 May 2022
" will consider further , how we travel. might resort to a car pick-up and taxis. Really not sure we want the hassle of the car hire lottery . "
" The pick-up was a nightmare. 1. This car rental counter is not in the same location as the previous 4 or 5 times we have visited- so an abortive trip to the first location with luggage , then seek instructions and relocate. Auto-europe could issue a simple route map to customers . then massive queue- take a number . no seats inside the hall and only 2 or 3 benches outside so had to leave wife and luggage outside . 2.5 hours or so after arrival to collect car. Not good . just not enough staff and although everyone had prebooked still took good time to process customers. I assume that this company might give better discount to agents ans all the other companies were quieter. The drop off was not bad but signage was almost non existant and I ended up in the car park , had to ask and then exit car park and return to drop off point. Once there it was good . The operative spoke englist , checked out the car and not long after got confirmation that all good no damage etc. Hopefully the reserve excess on my card will be released in about 7 days ? "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JANET - 26 May 2022
" Easy to pick up and no pressure to take out extra insurance. Car was quite new and in gd condition, "
" A few more signs would be helpful in the main airport to direct you to the pick up .I found it very confusing on the returning of the car ,not sure where to go ,more instruction is needed. Apart from that everything great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by COLIN - 24 May 2022
" Everything went as well as I could have expected. Just need to get the staff to be a little more welcoming. "
" The guy on the front desk when I picked up the car was not the most friendly but he did what he needed to do. Just the odd grunt sign here. The car was not very clean when picked up with more marks and scratches on it than on the paperwork that was signed at the front desk. I took pictures of all these and told the guy who helped with the rear light that was also not working. After a good clean by me at our villa the car looked like new The Opel Mokka 1.6 did a good job and got us to all the places we need to go with no hassle. No spare tyre which was a little worrying as the road on Sicily are very bad. On return the young guy could not of been more helpful. Really nice and chatty and even let me off being a few litres under the full mark. Would I use Sicily by Car again. Yes but just need to be a bit more friendly on the front counter. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by SASSAN - 06 May 2022
" very poor - unsafe car, inoperaple damaged windshield wipers, dirt film on windows - dangerous. "
" I booked a fiat 500x but received a similar vehicle - which is ok as they are terms of reservation. Car was filthy and window washer blades broken so when it was raining very poor visibility plus the front interior windshield had a film of dirt which reflected the lights from othet cars causing even further visibility issues. I would never rent a car from autoeurope again given i have wxpectstion that basic safety festures like operstable windshield wipets and clean windshield is a basic for a car rental. At return i told the Sicily by car representative that your poorly maintained and cleaned vehicle will result in an accident and potential injury. this rental amount should be credited in full. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by SURESH - 04 May 2022
" Auto Europr was brilliant but AVIS wasn not. "
" No problems with Auto Europe but AVIS tired a few tricks- semt me an e-mail to check in. When I tried it, it kept on adding charges for no reason- even if I didn't select any options, the price went up as I moved to the next page. Cancelled the check in but when handing the car back, they added tax and took more money which was not in the original deal. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 03 May 2022
" Poor experience when needed support on insurance. Very misleading to purchase insurance with yourselves and then have the rental company send check in info showing I needed insurance. "
" I was charged for the insurance cover twice. When checking in online Avis advised I did not have cover. I did not want to risk having no extra insurance so paid. Via email I was told by your customer service this would be sorted but I have had no response since taking the car back. I booked last minute to attend a funeral and had no time. I will book directly for all future trips. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 02 May 2022
" Faultless from start to finish "
" Great staff, great car ,great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 27 April 2022
" Have used AutoEurope many times - and this was the poorest quality car and service experiences - so know that it isn't usual. "
" Airport desk staff friendly - but staff at pick up point unhelpful. Car had many dents and scratches, and was quite worn inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ALEX - 19 April 2022
" Just great from start to finish! "
" We had a lovely, kind man who made the collection of the car very easy at Catania airport. The car was exactly what we booked and in very good condition. The systems and extras were clear and there was no pressure to spend more. Drop off was easy and again staff very friendly and welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEXIS - 17 April 2022
" Staff were friendly and booking was easy. "
" Affordable and quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 19 March 2022
" Took all the worry out of the process, by guaranteeing us a zero excess package at a fixed price before we departed. "
" Difficult to find the Centauro counter in Catania airport... not with the other hire car desks. Would have been helpful to be sent directions to their office when confirming the booking. But the service, car and pricing was fine once we found it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SUZANNE - 04 March 2022
" I have no problem with SiXT but I was not impressed with the service provided by autoeurope when I encountered a flight delay. Outbound flight had a long delay due to the knock on effect of the previous days storm. As instructed on the autoeurope site I contacted customer service to notify them of the delay and to give them information about expected arrival time. Customer service would not ensure that the hire car would still be available by the time I arrived. What is the point of stating on your website to inform you in the event of a delay? You can do nothing (as I was told by customer services). They said I should contact SIXT directly myself. Autoeurope agreed to send an email to SiXT in Catania to notify them of the delay as I was unable to find a contact number for the rental desk in Catania and could not action a delay notification on the main SIXT automated telephone response as it did not give a choice for later pickup. There was no option to speak to a customer service agent at SIXT. I contacted autoeurope to see if i could rebook the vehicle as your site was showing the same vehicle i had booked as being available (for less than I had originally booked it for) but was told I would be unable to do so. On arrival in Catania my booked vehicle was not available and they had not received any email from autoeurope. I had no option but to pay 200 Euros extra to rent an upgraded car as there was nothing else available. Poor service from autoeurope. I suggest you remove the statement you make on your website regarding contacting you in the event of a delay because it is a waste of time. Not sure I really want to rent from you again and I have been renting from you regularly for quite a few years. "
" I have always had good service from the SIXT team in Catania. Efficient, well maintained vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MAURO - 21 February 2022
" Competitive prices, easy booking "
" All was smooth. I paid for a second driver in advance but the person couldn't see that and wanted to charge me for it. I showed him the voucher and he happily added the second driver for free as expected. There is something to improve there about bookings and vouchers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICCARDO - 07 February 2022
" Smooth and positive experience! Thanks B-rent "
" Very friendly and professional. Great Service! Definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DONALD - 04 November 2021
" We had taken out full coverage with Autoeurope, as we had many times in the past. This time we had occasion to make use of it, as the car had a puncture and the tyre had to be replaced. Autoeurope processed the request for a refund quickly and efficiently. "
" Pick up and drop off were done quickly and efficiently. No attempt to scam about condition of car on pick up or drop off. The car had a puncture during rental and Europcar's emergency services resolved the issue quickly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOEL - 27 October 2021
" Overall a good experience with Avis - quick process and friendly and effective staff. "
" Good friendly staff who were flexible and gave us a choice of cars. Drop off was very easy and painless. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ROSARIO - 16 October 2021
" Great "
" Very enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALISON - 29 September 2021
" Italian drivers need I say more... "
" Very long queue to pick up vehicle - wait time in excess of an hour. Number of staff manning the desks went down as low as 2 and progress was very slow. Lack of clear instructions to find the car rental pick up point. Likewise lack of clear signage when it came to return the car - 3 attempts to find the right place "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRIS - 22 September 2021
" Auto Europe very good, handover girl at Sixt checking car back in also very good, but PLEASE, take out this ridiculous hard sell at pick up of over €350 more for 9 days insurance when you have it already, it is terrible. It ruined the experience . "
" Picking car up from Catania airport was horrific. No queue, but Sales girl Ms Alessandra C gave me very hard sell on buying more insurance even though I have Car Hire excess insurance, and in 30 years have never needed to use it. I did not buy the insurance, but was told 'over 90% of people come back with damage on cars' , you haven't seen how terrible the drivers are in Sicily, if you have an accident no one (the police) will give you the correct paperwork to be able to claim , etc etc. I expect this kind of hard sell from nasty rental cos like OK and GoldCar, but not Sixt, who we went with as a proper rental co. I was left wondering why we had come to such a terrible country and it ruined the 1st day of driving around. In fact the drivers in Sicily were much better than Mallorca ! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PETER - 17 September 2021
" Good selection of vehicles available "
" Very good experience overall. They have two desks in the terminal and sometimes only one is open. Not the cheapest but worth it for a hassle free experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ORAZIO - 02 September 2021
" I always use autoeurope when I need to hire a car. Highly recommended. "
" Everything went well, just we discuss at counter about a car, at beginning they offer me a smaller one, than when I show them for what aI paid, they offer me a free upgrade, because they run out the one I paid. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GIUSEPPE - 31 March 2021
" A very good I recommend sicily by car "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 15 November 2020
" Always book with Autoeurope around the world. Insurance peace of mind and good rates. "
" Smooth experience for collection and drop off. Had a diesel Seat Alona for 2 weeks. Best rate. Had full coverage. Driving around Sicily is tricky, but there was no damage to vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 29 October 2020
" Very swift, allowed us to pick up the car earlier than booked and very friendly! "
" Very swift, allowed us to pick up the car earlier than booked and very friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by WILLIAM - 19 October 2020
" Will be giving as much adverse Publicity as I can "
" Very surprised and indignant to have rating from you when you've pocketed the fees and given nothing to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ARNO - 12 October 2020
" Overall satisfied with Auto Europe who we use as a broker most often. This time the car rental company (Firefly) was a let down. "
" There were no signs at the airport to find the Firefly desk (which is NOT directly at the airport as promised by the voucher - though it is walking distance) and we had to ask numerous times until we found somebody who knew of Firefly (it's actually a subsidiary of Hertz). There was a long queue and the counter staff took ages to register clients and to find their cars. We waited 1 hour which is not a great way to start a holiday. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by KEVIN - 11 October 2020
" Average "
" Average "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by RICHARD - 08 October 2020
" AutoEurope offered good value and I had no issues with my experience from their end "
" Our flight had been retimed by 2 hours - as a result, the lady on the counter claimed our car had 'gone' and forced us into paying for a larger, more expensive vehicle. I do not believe this to the be case. As a result, I will not be using Noleggiare on any future trips to Italy. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALAN - 05 October 2020
" Please see above. "
" We made a mistake on the booking which we did not realise and as a result we were 2.5 hours late picking up the vehicle we had booked and paid for in full. The booking details were also confusing as they said the hire was in terminal whereas it was not. On arrival we were told the booking had been cancelled and although we had paid in full in advance and the car had obviously been rebooked as it was no longer available, no refund was offered. Auto Europe also advised they could not help obtain any reimbursement. We were unable to rebook a car for our holiday until 3 days later and the total additional cost of the new arrangements were approx £700 due to taxi requirement of EU160 plus new rental cost of c.£550. Whilst the original error was ours, the way this was handled was very poor in our view and whatever the contract may say, it feels entirely inequitable that a customer should forfeit 12 days car hire which has been paid for in advance and be left without any vehicle option. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARK - 28 September 2020
" For the last two years of booking via Auto Europe, the sales link has suggested a "free additional Driver" but once the booking has been completed, there's no sign of this on the voucher, and this has ended up either costing me more, or has resulted in me not putting my wife on the car. This has been incredibly disappointing and something I will be very careful with going forwards. I feel like I've been swindled. "
" They were fine, though I would've still preferred the Mini over the BMW "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PHILIP - 22 September 2020
" No problems with Europe car, "
" Picking up the car at Catania was a nightmare- Even though I had booked ahead, with a time (we arrived at the office at 20.30 as we had predicted), we had to stand in a queue, give our telephone number to the staff, then wait half an hour for a call from Milan, give our details, then stand in a queue again to get the keys. The whole process took over an hour, not the usual 15 minutes, with no explanation for this bizarre process. Dropping the car off was a dream! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 17 September 2020
" i think auto europe need to be more thorough in rating the service of the companies that they represent "
" when we arrived at Catania airport, it took 2.5 hours of queuing before we got our car. The building was tiny, so social distancing was impossible, the number of staff was completely inadequate for the volume of bookings. Drop off was a bit quicker, but still alot of queuing. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by CHRISTOPHER - 16 September 2020
" Happy customer. "
" Very pleasant experience would have been even better if the we could have convinced the Satnav to speak! It just showed a map no voice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NEIL - 16 September 2020
" I have been using Auto Europe for years and will continue to do so but I cannot recommend Sicily by Car. "
" It took us over 2 hours to collect the car. The queue was ridiculous with just 2 members of staff serving and taking approximately 25 minutes to deal with each customer. Upon returning the car there was just one sign for Sicily by Car which was incorrect and it was very stressful trying to find the correct location to return it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by PETER - 15 September 2020
" Your price comparisons are very good - your information on the quality and location of the car hire company is patchy at best "
" Pick-up service - utterly appalling. How they are rated on your website with more than one star defeats me. Over 75 minute wait to be served. Other people fainted in the queue and had to be picked up from the floor. The Avis desk is not in the terminal - your information is incorrect. The car was missing a hub-cap - no one in the pick-up lot to report it to. Drop off - promised a confirmation email which has never arrived. The car itself was ok, everything service related was complete rubbish "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ANDREA - 08 September 2020
" Overall really rally satisfied. "
" Can't complain about anything, the anti covid new check-in in Catania was just perfect, I gave my number to the counter staff and the Budget offices called me within 5 minutes, it was even faster than usual. The Car was pristine and we enjoyed our stay and exploring thanks to it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 03 September 2020
" Overall I was satisfied and will use Herz again providing I do not receive any unexpected surprises on the blocked money on the credit card. "
" Very pleased with the service received from the Herz representative who did not push for extra sales and had no problem in checking the car when I found extra marks. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by GYORGY - 19 August 2020
" Friendly and professional Super price "
" Fast customer service High quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NIALL - 17 August 2020
" Auto Europe gave the impression that the cost of the car hire was taken care of with the online booking. This was patently missold, since I was not able to collect the car without additional deposits and insurance requested by the provider. Absolute shambles "
" SIXT layered 700 euros of insurance on top of the policy that I took out with the original Auto Europe booking, the cost of which was not clear. Additional deposit was asked for that was not clear in the auto Europe booking "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MIRANDA - 29 July 2020
" we know it is not your fault, but at the end of the day your supplier caused a lot of stress and problems as we well as additional costs to is. I hope that you will agree to refund, in which case I will continue to use auto europe. "
" we were not able to collect the car. Although the voucher specified that the office would be open until midnight, on the day we were supposed to collect the car we were notified via email at 13:42 that the office would close at 3.30pm (italian time). we tried tirelessly to contact them, but no-one responded to the telephone or email. We also tried the day after (with help by Autoeurope) the day after to contact them to ascertain whether the car could still be collected (as we were staying about 50km away from the airport) but Thrifty was not reachable! We will ask for a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ORAZIO - 02 July 2020
" Great offer "
" Polite and great service, very new car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 12 March 2020
" Extremely good value! "
" Amazing value, efficient operation. Only thing to note is the pickup from Catania Airport is outside the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHAN - 11 March 2020
" Good value , everything ran smoothly "
" No problems - didn't take long to get on the road "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CLAUDIO - 25 February 2020
" No comment "
" They didn't give me the car because I forgot my driving license, I had only a photo on my iphone... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALESSANDRO - 07 February 2020
" Renting a car in Catania, which I have done many times over the years, is generally a painful experience. Cars are often not clean or what one would expect from the description at the time of booking and staff at the rental places can often be very rude, dismissive and even aggressive. "
" Staff at the check-in desk was very rude, presumptuous and unhelpful. Overall they were more interested in selling me additional insurance and optional items rather than helping with the booking. After repeating several times I did not want additional insurance, which I had purchased via Auto Europe I was treated as if I was somewhat lying, which was quite unbelievable and slightly grotesque. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by MICHAEL - 21 January 2020
" Very easy and smooth "
" Very helpful, no problems what so ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BALJEET SINGH - 09 January 2020
" Very helpful and friendly staff Thanks to All the staff "
" Very good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FEDERICO - 20 December 2019
" Autoeurope is a great value for money "
" Quite far from the terminal without a proper walkway in the last bit. I did struggle with a bag trolley full of suitcases. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAVID - 18 December 2019
" . "
" They panic you into taking extra cover. They do not return your deposit for a week after car return. Their cars are covered in dents & scratches. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by CLAIRE - 16 December 2019
" The car was a perfect size for Sicilian roads and I was happy to collect the car full and return it full. There was no road map provided though which was not helpful. "
" I booked and paid for the hire, but my younger travelling companion was to drive and her licence details provided. I gave my Credit Card details to the staff, but this was not acceptable as I wasn't driving. But we were travelling together at all times. In the event we had to pay £50 extra to name me as the driver even though I was not driving. This was not a good start. Then the drop-off point was very badly signposted and difficult to find in the dark at Catania Airport. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PAUL - 19 November 2019
" Never again! "
" Book in time was 11am we arrived a few min after as it took a little while walking around the termimal trying to find your people and found out they were outside the terminal. There were a lot o people standing around confused as we were. We then found out we had to get a ticket to be seen. We had a long wait about 2 hrs before we got to the car. The guy who was taking our details said they had a peugeot 208 for us. As We had a long wait to get a car I was to tired to argue even though we requested a Fiat 500A we paid just over £ 90 for this or an equivalent. We went to the office to pick up the keys and were shown to the car where the guy circled on the paperwork the marks on the car were. I then took pictures of these, he left, and we got in the car and left. May be a few kilometers later we noticed the petrol tank was not full but 3/4 and I did not want to turn back as we had a long journey. When we returned after our holiday were parked in a bay. Went to the office with my paperwork and keys and told them about the 3/4 petrol tank when we had picked up the car.They acknowledged this! and one of guys came out to inspect the car which he did and we all went back into the office where paperwork was signed and ticked no damage. We were then told my £800 deposit would be refunded to my card in 7 working days. And then we left feeling unhappy about the whole experience with your company. I have travelled with other car hire companies in places like Sardina and other countries and have never experienced so such bad sevice. When people ask me about my Trip to Sicily... your company came straight to mind which is not good and of course I told them about the bad service we received. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROBERT - 04 November 2019
" There was no response from the counter staff. There were clearly shared staff between several car hire companies. There were only 2 staff trying to look after approx 50 people queueing. It was an absolute fiasco. "
" We arrived at the allocated time to collect our vehicle and discovered that we were going to have to wait approximately 3 hours to pick it up. This was not possible so we ended up having to hire a 2nd vehicle from a different company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by GLYN - 03 November 2019
" So hard to find from the airport "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LOUIE - 02 November 2019
" What are you up are fantastic at a company it's just a shame that they use such bad quality companies under their umbrella "
" I've travelled the world and hired cars never have I ever experienced such bad service and such rude staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ANDREW - 29 October 2019
" Easy to use price comparison tool "
" No issues at all, quick and friendly service and car was upgraded at no extra cost "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SAMANTHA - 29 October 2019
" Didn't like having to pay again for a second driver as had put this in on the original booking. "
" Great car and good price at the start "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHON - 25 October 2019
" Please see above "
" Low tyre pressure warning light on when we collected vehicle. Booked a V W Passat estate size car and was given a significantly smaller Skoda Octavia estate instead, which only just accommodated our luggage. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GRAHAM - 25 October 2019
" . "
" The car we collected had no oil in the engine which could have proved very costly to us. The car only had 8000 miles, how come there was no oil??? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ROBIN - 24 October 2019
" A good rental "
" Car rental was great. Nice car - no problems. 1. Pick-up could be improved with a map showing exactly where to stand for the bus. We were told to stand under a siparticular sign but not that the sign was on a revelving board that only showed that message 25% of time. 2. put the drop-off address into the car satnav as a permanent feature. Satnav didn't recognise the road where the yard is. Otherwise great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MARSHALL - 24 October 2019
" See above "
" Had to wait two hours to get car - they were overwhelmed by no of people picking up cars - not acceptable when they obviosly will have known in advance how many cars were booked out.. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by WILLIAM - 23 October 2019
" All good. Just like to know any residual insurance risks I am exposed to taking the auto europe insurance extra. "
" Better than I was expecting. Very pleasant man on the desk at pick up. Very efficient lady on drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 23 October 2019
" As above Dropping off the vehicle very efficient but service at counter in airport very poor "
" At the counter we were left standing completely ignored by the lady on the desk even though we were the only customer there and had taken a ticket No acknowledgement or welcome or explanation given "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by IAN - 23 October 2019
" Good communication about the car and the hire process. Will definitely use again "
" As ever with any car rental the experience is never a particularly pleasant one. The counter staff are very pushy to sell you 'extras' and the pick up and drop off is very stressful. This is usually after a tiring long flight or journey. At Catania airport there was not enough European staff to deal with the pick up/drop off process. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MARK - 23 October 2019
" Online booking was ok "
" Clarity is required for online booking with regard to CDW insurance when you click take extra cover and pre pay online why every time at the desk you are then asked for further payment for even more excess cover which isn't required by law. This is a scare tactic to prise more money from the client and is not what you need upon exit from your flight. Also please list the actual vehicle as this is always a let-down as it never is the vehicle shown in any of the model selections i.e. I booked an economy car and ended up with what I can only describe as a fiat van. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PAUL - 22 October 2019
" No comment "
" Collecting the car took over a hour which a inconvenience but that may have been due to the customers, when seen I was in the car in 10 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by KARLA - 21 October 2019
" Worked great "
" Fantastic experience. Fabrizio was so kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 21 October 2019
" This is the second time I've used Auto Europe this year. No better testament in my view. "
" This is the second time I've used 'Sicily by Car' this year. No better testament in my view. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ENRICO - 21 October 2019
" Helpful, professional, "
" I was very happy with the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 17 October 2019
" Overall excellent - but the location of Alamo at Catania is different from most other rental companies, and is not well signposted, so a bit difficult to find. Similarly, sign posting for return of car. In mitigation, we noted that most signposting in Sicily is not done very clearly. "
" Overall excellent - but the location of Alamo at Catania is different from most other rental companies, and is not well signposted, so a bit difficult to find. Similarly, sign posting for return of car. In mitigation, we noted that most signposting in Sicily is not done very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by EARL - 17 October 2019
" no problems whatsoever "
" No problems whatsoever, counter staff very good , car clean altogether very straight forward . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARGARET - 16 October 2019
" as above "
" The man in the car park pick up/drop off was helpful and efficient. The car performed well in difficult weather conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PIERFRANCESCO - 15 October 2019
" Auto Europe should vet its business partners. "
" Waiting time nearly two hours. Counter staff tried insistently to sell excess cover insurance and different car higher rank. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by SHAKUNT - 13 October 2019
" N/A "
" Counter staff are pushy to sell you extra insurance although I already had obtained Car Hire Damage Excess Gurante through Auto Europe. Also, though upgraded from VW Polo (petrol) to Fiat Ubo (diesel), it was not ideal. The look of the car is ugly and a quite sluggish. Sixt should have given us a better car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JASON - 13 October 2019
" Very smooth and efficient booking "
" Overall good experience. Attempt made at pick up to upgrade and advised that car rented would be of lower quality - but quickly resolved when challenged. Overall good rental experience, although not Enterprise but a local affiliate at main desk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PATRICK - 11 October 2019
" Overall, a very good service and value. "
" Only slight problem was quite lengthy wait at counter in Catania terminal sorting paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 11 October 2019
" All was fine "
" All was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SEAN - 10 October 2019
" The experience of standing, waiting for 50 minutes.is a farce. You need to sort this shambolic service out.The paying public deserve a far better experience than you provide.You should be ashamed........ I await your reply. "
" I arrived at the B rent counter to find the place full with very angry customers, I picked a counter number [63]. The number 41 was being dealt with.After 50 mins waiting the number had risen to 47.People were furious, my partner was not very well and I made the decision to hire a car from another company.15 mins later i was leaving to enjoy my holiday. You are an incompetent joke of a hire company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ADRIAN - 10 October 2019
" As above! "
" We arrived at the Hire Desk to a massive queue and took ticket number 28. They were still only on 44 and 2 hours later had only reached 77! We were then advised that it would be a further 1.5 hours to be served. Each customer took at least 20 minutes to be served even though we had all pre-booked! My wife was startingto feel faint due to the heat and wait and no seating area so we went and booked elsewhere and within 5 minutes were out of the building with no reservation. We would like a refund for the non hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by SHAYNE - 10 October 2019
" N/A "
" A very smooth and well organised operation. Staff were helpful and experienced. I was impressed with their English which saved me a lot of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 09 October 2019
" The car was great. Staff were very friendly. The only negative was that there was a long wait to collect the car. It took 1hr 30 mins from taking a number to being issued the car. I would have expected this to be much quicker. "
" The car was great. Staff were very friendly. The only negative was that there was a long wait to collect the car. It took 1hr 30 mins from taking a number to being issued the car. I would have expected this to be much quicker. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TERENCE - 09 October 2019
" Booking the vehicle through Auto Europe was a simple, straight forward experience. Selecting Hertz as the rental vehicle provider was an absolute NIGHTMARE !!! "
" Compared to some, my one hour wait to be dealt with at the pick-up desk was nothing. I have since learnt that some customers waited up to two hours to be dealt with. Having proceeded to the vehicle collection point, the Hertz area is EXTREMELY badly sign posted - the map provided by Hertz at the pick-up desk was very little help. Furthermore, I ended up paying the MAXIMUM excess amount after taking advice from the Hertz salesperson after having it explained to me how great the risks were in Sicily (and southern Italy) for vehicle theft, breakdowns, damage etc. I thought I had it all sorted clearly (in my mind at least) having read all the Auto Europe criteria concerning excess payments. Even now, having dropped the vehicle off six days ago, I've received no documentation from Hertz to determine exactly how much the rental cost me! Returning the vehicle was just as bad an experience as the pick-up. Compared to other rental companies, there are NO SIGNS indicating where the Hertz drop-off is. It turns out to be the exact location as pick-up, so try finding it at 06:00 in the morning in the dark was something I had to factor into my flight ETA! The drop-off office does not open until 08:00 ... WHAT! ... It's an airport for goodness sake! The vehicle was is an absolutely diabolical condition at pick-up. I complained to the Hertz staff who merely stated that a report with photo-images had been sent to my email address showing all the existing damage! Eh What! Even Hertz did not know what vehicle I would be provided until I arrived at the Hertz pick-up desk, so there was NO WAY of comparing the report images with the actual vehicle condition at pick-up. When I finally accessed my email and images during my 2-week Sicily trip, only then did I realize that on some - NOT ALL - of the existing damage (at pick-up) was documented! Regardless of photographs taken by me (before it rained) at pick-up, that point concerned me during the entire rental period, and remains a concern to this day! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARCUS - 09 October 2019
" Going through complaints process at present "
" Very poor "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by SALLY - 08 October 2019
" Auto Europe are normally very good, except they did not help me earlier this year when I had a disastrous experience with Maggiore who were operating a scam and charged me an astronomic amount after the event for damage they did not tell me about at the time, being a few scratches on one hub cap costing 292 euros. "
" All excellent except a very long wait when we arrived, as there was a long queue of people waiting. It took over an hour to get to the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NATHANIEL - 08 October 2019
" I'd try Auto Europe again but not Target Rent. "
" The car had a lot of minor damage and major damage under the right side door sill. I spotted all of this and made sure it was recorded although the staff did not advise me of the damage under the sill which I thought devious - it was parked very close on this side and not visible until the car was pulled out. I feared that if I had not spotted it I may have been held liable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by CHUNXU - 05 October 2019
" Auto Europe web site had the packages with GPS included. But when I collected the car, I was told by AVIS GPS was chargeable for 277 Euro. I had no GPS at all. "
" Trying sell me insurance which I did not wanted. My booking had GPS included but AVIS wanted charge me 277 euro. Staff was not polite. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by LEE - 03 October 2019
" Good overall "
" Dropping off wasnt easy poor signage led me into the private car park by mistake which happened to others Was very busy at drop off and people struggled to park returned cars - staff were helpful though Pick up was very quick and easy had no delays Very good value "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DOROTHY - 01 October 2019
" Always use auto europe....no hidden costs, reliable rental experience, value for money "
" Not shown any controls....had to ask "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by HARRY - 01 October 2019
" A bit disappointed this time round over the whole question of a satnav extra charges. I think this is a rip-off as most modern cars come with an inbuilt satnav.I have gone to Sixt direct this time round and avoided auto Europe. "
" A complete shambles from start to finish. Very disappointed to be charged for a satnav I thought the whole process was a great rip-off. I selected enterprise because of its high which magazine customer score. I would never use them again. I have already booked another car hire with Sixt in the hope that we get better service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by PAUL - 30 September 2019
" The Autu Euope part of the experience was good. "
" Check in was terrible. Some people were taking about an hour to get sorted. They even had people delivering pizza to them it was taking that long. This caused my wait to be about 1.5 hours. When it came to my turn it only took 10 minutes, so I dont know what was happening to the people before me. The car was very good, clean and nearly new, in fact we got a free upgrade and some good information from the counter staff about travel and sightseeing. Returning was also problematic as the Hertz system was down so it had to be done manually which took some time and we still haven't had a confirmation of the close out of the agreement. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JEREMY - 29 September 2019
" As stated I have surcharges that are unaccounted for and a damage claim which I feel is unwarranted and yet to be recovered through my insurance. "
" Generally good but at present I am in the process of dealing with an insurance claim to cover Damage charges of €215 for a superficial scratch and I have rental charge of €25.19, fees and surcharges of €61.76 when the total cost originally quoted and paid was €47.78. I cannot account for this difference, and there is no explanation given. So not a good experience at present. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 27 September 2019
" As above "
" Poor, overcrowded reception area, inadequately staffed. Damage to car more extensive that reported on by Budget, necessitating my arranging a further inspection before accepting the car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAVID - 27 September 2019
" Everything just happened as it should. "
" Everything just happened as it should. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by VINCENZO - 26 September 2019
" Please see above "
" Hi what I experienced with the Sicily by car was other words as theft when we got there there seemed to be a problem with the credit card ( we haven't experienced any problems with our card before ) they then suggested that we could use a debit card but the ONLY difference was that the deposit money would be taken out of the account and then upon arrival we would provide a iban number to put back in if all was well they quickly made us sign as they seemed to be very busy so we thought ok fair enough Once we returned the car with absolutely no problems They only returned half of the deposit back which we questioned their reply back was that that's was the charge for using a debit card !!!! Really over €500 fee for using a debit card which was never explained to us this is daylite robbery to innocent hard working people who save all year to go on a family holiday the operated was arrogant and with a smirk he replied to us 'you can't do anything about it now too late' The experience was awful he shouted at us to just go in front of everybody there and especially my 2 young children I have never been so mortified and experience this kind of customer service before Please could you reply back to me as I would want to take this further I have been using auto Europe for about 8 years now "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by TAREK - 25 September 2019
" Absolutely pain free. Thank you! "
" Honestly excellent! Very impressed and I'll use you again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PERRY - 25 September 2019
" I would go so far as to activly advise my friends not to use Hertz! "
" We chose Hertz because of their Name and we wanted a professional service. We were let down badly. We had to wait over an hour and a half to be served at their desk. The hand over of the car was appalling. They lost our vehicle and it took half an hour to find it. There was only one young girl booking in all the cars on return. Hertz, never again!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by THOMAS - 24 September 2019
" Waited over three hours to collect the car, the place was carnage, no order, little organisation, poor communication - overall a dreadful experience. Delivering wasn't much better and took over an hour. There was one lady trying to deal with 4 customers. The car wasn't great either. Won't be using Europcar again. "
" Waited over three hours to collect the car, the place was carnage, no order, little organisation, poor communication - overall a dreadful experience. Delivering wasn't much better and took over an hour. There was one lady trying to deal with 4 customers. The car wasn't great either. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by VICTORIA - 23 September 2019
" It is quite a walk when pouring with rain. "
" Not well sign posted from the terminal. Did not get the car we requested. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JEANNETTE - 22 September 2019
" Overall was good "
" Overall was good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by CHARLES - 22 September 2019
" Car booking very straightforward. "
" All went reasonably well. Considering all details are provided in advance I cannot understand why it takes so long for counter staff to provide documentation or keys. Most companies are the same but still surprises me every time. What are they doing tapping away on that keyboard ? There a short wait for car once we got to car park as it was being washed ! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ROBERT - 22 September 2019
" Superb service from staff and car was perfect for what we required "
" Very friendly and efficient staff. Great car and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEPHEN - 19 September 2019
" The extras that are needed such as insurance are buried in fine print rather than overtly stated. "
" We paid for a golf yet were given a very inferior car. no refund was offered "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by GRAHAM - 18 September 2019
" Good comparison service and easy ticketing. "
" Waited 1.5 hours in queue to collect car. Check out process is far too long for each individual. No signs for rental return at Catania airport - spent 30mins trying to find location. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ANDREA - 18 September 2019
" Overall great experience, unfortunately there was a very long queue when picking up the keys! "
" The Service was really really good in all areas. The only annoying thing was the queue at the counter, I had to wait one hour and a half before finally talk to the staff. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALISON - 17 September 2019
" The booking with Auto Europe was very efficient and easy to compare prices. "
" Our main issue with Centauro was the difficulty in finding the depo at Catania airport. The signing was non existant and the 30 minutes we spent finding it were very stressful. The member of staff was a little off putting in the way she was pushing us to increase the Insurance cover, making us feel quite uncomfortable. Also the map for finding the drop off at Palermo was a waste of time, and the depo was a long way from the airport, however the minibus shuttle and staff here were very good. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ADRIAN - 15 September 2019
" Very good service and price "
" Easy to deal with, good price. Appreciated not being pressured to upgrade. Only point I would make is that the Leasys desk in Catania airport was hard to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ISTVAN - 15 September 2019
" - "
" I had to wait more than 2 hours at the pick up point even if i had 11 custumer at befor me and 4 staff was "working"! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by NATHAN - 14 September 2019
" Truly awful. Both website and rental company. Misleading pricing on a poorly designed website. Won't use either again. "
" Awful. Just awful. Firstly we paid Autoeurope for full insurance in the original booking, SicilybyCar then charged us TRIPLE what we'd already paid. Had to queue for 2 hours to get the car. Obviously didn't get the car we'd ordered, which you expect anyway I guess. Similar delays and unhelpfulness when dropping off. Rude, complacent, slow, obnoxious, unapologetic staff - all of them. DO NOT use SicilybyCar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PAUL - 13 September 2019
" It's very clear that after this experience that 1) they don't put aside your vehicle at all and just find you something they have left, 2) don't buy the insurance from Auto Europe because the hire company don't have a clue about it and want to sell you there insurance and 3) probably best to go direct to a car hire company. Given all of this, using Auto Europe to just book a base car is fine provided you are aware of those caveats. "
" Unfortunately, Sixt wouldn't recognise the CDW and Excess liability insurance I had purchased from Auto Europe and proceeded to upsell us their own insurance. Given the circumstances of not knowing and being under pressure on the spot, we accepted their insurance. Also, the vehicle type we had ordered was not available and we ended up with an Audi A6 Estate. This was not ready and blamed on a broken car wash and more than an hour later we eventually got the car, which proceeded to break down around 6 miles north of the airport. It went into "limp home" mode and we ended up having to drive back through Catania, which was a nerve wracking experience only having just got the car! We had to return to Sixt to get a replacement car. This all took, in the end, several hours after having landed. The only saving grace was that the drop off was quick and painless. I am looking to get a refund for the insurance we didn't use. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROGER - 11 September 2019
" Still awaiting response from Auto Europe regarding above dispute. "
" Car would not start and had flat battery. Called out Assistance, got it started and got it back to Airport to swap it for another. (Car given too small to fit my passengers in.) They then tried to charge ME for the assistance call out!!! Dispute STILL outstanding. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by RORY - 11 September 2019
" No problems - could not have been better. "
" Very good - friendly, quick and efficient staff. Car was just what we wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SEAN - 09 September 2019
" Car2move very poor "
" Poor experience. Had wait over an hour to off hire the car. Poor service "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PETER - 07 September 2019
" AutoEurope offers a good service with good selection and competitive prices. Simple to book etc. "
" Catania: Man on desk offered me an upgrade... but for an extra £150! Essentially a sneaky upsale rather than than an 'upgrade'. Only when I asked if it was for the same price did he acknowledge that it was an extra £12 a day. He then gave poor directions to the pick-up which meant spending 40mins searching with two young kids in tow. The car ran out of oil during our trip and the warning light was on from the start. I had to buy oil and add it to the engine. Car had a lot of scratches but lady looked over it thoroughly with us. As we hadn't paid extra for satnav they disable the integrated one - but did leave the card in the slot in the glovebox - quick tip there! On return the guy was really nice and efficient, had a quick look over, took a picture of the oil receipt and let us go. No attempts to blame us for any scratches. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by SEBASTIANO - 07 September 2019
" Never again Maggiore "
" I signed for what I thought was a deposit - but instead it was for an extra unnecessary insurance. Why would I sign for an insurance I already have? (FULLY REFUNDABLE ACCESS) These scams "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by HANNAH - 05 September 2019
" I would advise anyone against using auto europe. This is the second time I have hired a car through this company and I have had issues both time. The customer service is also unhelpful. I will never hire a car through them again and would recommend going straight through the hire company "
" We were unable to hire a car with thrifty as we did not have 2 credit cards, this was not stated anywhere in the booking forms. Also we had to stand in line for 2.5 hours before being able to speak to someone. The people at thrifty said this was due to auto europe providing wrong information whilst the customer service said thrifty was wrong. This was very frustrating and ended up costing a lot when we had to hire a car with a different company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARTIN - 04 September 2019
" Will still use Auto Europe but maybe take a slightly dearer option than the local supplier in future. "
" When picking up the car the guy at the desk was just trying to up sell to a bigger car, then he told me how poor your insurance cover was and that I should upgrade to their own one and then spent a good 10 mins trying to explain why. The car was dirty and had just been washed with not so clean water and upon inspection late at night in the dark I noticed a few scratches and marks on the car which were not on the sign out sheet until I got a rep and showed him. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by RICARDO - 03 September 2019
" Found the people working at Sicily by car to be very rude "
" Found the people working at Sicily by car to be very rude. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAHAM - 03 September 2019
" Two adults and three children hanging around at Catania airport for 3 hours in total to rent a car. Terrible. "
" 3 hour wait to rent a car at Catania airport. Unbelievable. When we got to car park they didn't have our car. And the email showing the damage to the car on rental was for a different car. Nobody to check the car in when we returned the car. Unsatisfactory. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SAMUEL - 02 September 2019
" It was fine. "
" It was very standard. Every car rental company tries to upsell you insurance, and claim that you damaged a car. Just be ready with pictures to show that any damage was there before, and the confidence to say no to insurance if you already bought it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by EDWARD - 01 September 2019
" The staff did their best and were friendly. I was very impressed that we were not subjected to the usual pressure of buying their extra very expensive insurance. We had covered ourselves with a separate company at £25 and they were very happy with that "
" It took us ages to collect the car. The queue was huge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEVIN - 28 August 2019
" Absolutely terrible. I want to make a complaint. "
" When we arrived I was told that the way I booked the car was very unusual and they weren't expecting us. We were then charged £800 deposit on our visa. We were then charged a further £200 for insurance. This was argued and they said that the insurance through you wasn't good enough and we needed insurance from them. There was nothing we could do as we needed a car so had to pay it. The whole experience was terrible. Please inform me how I can lodge a full complaint? Kevin "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by DAN - 28 August 2019
" Fiat Qubo not really equivalent to a Ford Fiesta as advertised. Poor A/C. Tried to upsell to a Fiat 500 X at an extra 14 euros per day. "
" Fiat Qubo not really equivalent to a Ford Fiesta as advertised. Poor A/C. Tried to upsell to a Fiat 500 X at an extra 14 euros per day. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by SALLY - 28 August 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MANFRED - 28 August 2019
" while the car was in good condition and drop off/pick up worked well I am still "unsatisfied" with the Auto Europe. I want to explain the reason for this. During the online price comparison/booking process I decided to go with AutoEurope as I was satisfied with them in the past and decided against competitors such as "LocAuto rent" because I had several problems when I booked with them in the past. Chosing Auto Europe over LocAuto made the whole booking about £200 more expensive. once the booking was completed i got a voucher stating that "Enterprise" would be the company we get our hire car from in Catania rather than Auto Europe the ones we booked with. When we arrived in Catania it materialised that in fact "LocAuto rent" is handling the whole procedure. I think that I have been missold a more expensive booking from Auto Europe while in fact the actual booking was through Loc Auto rent. Very unhappy for having to spend £200 extra for "false advertising"! "
" while the car was in good condition and drop off/pick up worked well I am still "unsatisfied" with the Auto Europe. I want to explain the reason for this. During the online price comparison/booking process I decided to go with AutoEurope as I was satisfied with them in the past and decided against competitors such as "LocAuto rent" because I had several problems when I booked with them in the past. Chosing Auto Europe over LocAuto made the whole booking about £200 more expensive. once the booking was completed i got a voucher stating that "Enterprise" would be the company we get our hire car from in Catania rather than Auto Europe the ones we booked with. When we arrived in Catania it materialised that in fact "LocAuto rent" is handling the whole procedure. I think that I have been missold a more expensive booking from Auto Europe while in fact the actual booking was through Loc Auto rent. Very unhappy for having to spend £200 extra for "false advertising"! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ANDREW - 23 August 2019
" I'd advise people to go elsewhere as since I've come back and experienced the travesty of car rental in Sicily, your site still picks Budget as a top choice, even though there are lots of reviews like mine slating their service. "
" It took 4 hours to collect the car! I've collect vehicles from various parts of the world and it's never taken more than 30 minutes, maybe 45 minutes at a push. There was no way to skip the queues, no provision based on paying in advance online, so what was the point. Because of the farce of it taking 4 hours, people where jumping the queue and even though staff could see the person at the desk didn't have the correct ticket, they still went with it. I will avoid Budget and Avis whenever I rent a car from now on. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALIAKSANDR - 22 August 2019
" Best prices, never had any issues "
" Great efficient staff at the counter. I did not experience any agressive selling of extras or insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTOPHER - 20 August 2019
" Auto Europe provided a great deal on the car, way cheaper than any other Price I could find after extensive searching. Can't fault the service! "
" Everything was excellent! Pick up and drop off was smooth and quick, with friendly and helpful staff. The car was excellent, good spec and condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VINCENZO - 20 August 2019
" Hell "
" Absolute mayhem at pick-up. 2 hours and 45 minutes wait for car. Disgusting. All they were interested in was selling yet more insurance although we had purchased adequate. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARIA - 19 August 2019
" Thank you for the many years of providing an efficient booking service. However my choice of picking Sicily By Car at Catania airport was a mistake. Upon my arrival - 30st July at Catania Airport, we struggled with baggage to the off site depot, as the Special Assistance airline service terminates within the airport itself. Within the off site car hire building it was chaos, no queueing system whatsoever. The busiest desk was Sicily By Car and placed right in the centre too. Taking a ticket numbered 80 we realised that the queue was only at 17 and that the service was slow. After an hour of waiting I called Auto Europe to see if a priority service could be provided, but to no avail. After a further half an hour in the heat I approached the desk, interrupting a customer to ask if and when we could be served, mentioning that I had 3 family members that were special assistance persons. Only after that did I get served by a floating personnel on his Ipad. The car I booked was for a Fiesta with large boot space but I was assigned a Corsa, definitely not large enough for 4 luggage pieces. I understand that the booked car group is and ''or similar''. When asked for a different car (for boot space) they said they had none, that or nothing I was abruptly told. However if I paid more I could get an Opel Mokka for an extra Euro 134.72 with Insurance. After the long wait and heat and considering my family members (no seating inside the depot either) I took the car, paid and left to collect the car in the car park. A further distance to walk. The car was suberb throughout my stay in Sicily, upon my return - 15th August, I returned to the car hire depot parking and assigned the car to the personnel. Whilst filling in the return form I was told that a scratch had been spotted and that it being my fault I need to pay, total Euro 208.62.. When I explained that I had made no damages to the car they abruptly told me to take it up with Auto Europe and that I was being charged on my card with immediate effect. (card details taken at pick up point when deposit taken ). As my flight check in was due and we had a long walk to the terminal I was in no position to take this matter further other than declaring my details on to car hire form that I was provided with. My overall experience was one of disgust with the service, attitude and company. To be treated like a criminal and made to feel like a liar I was appalled. I will definitely not be booking with Sicily By Car at Catania Airport again and I hope that Auto Europe are made aware of this and take their service off the providers list too. Thanking you in anticipation of an immediate response to this my feedback. "
" Thank you for the many years of providing an efficient booking service. However my choice of picking Sicily By Car at Catania airport was a mistake. Upon my arrival - 30st July at Catania Airport, we struggled with baggage to the off site depot, as the Special Assistance airline service terminates within the airport itself. Within the off site car hire building it was chaos, no queueing system whatsoever. The busiest desk was Sicily By Car and placed right in the centre too. Taking a ticket numbered 80 we realised that the queue was only at 17 and that the service was slow. After an hour of waiting I called Auto Europe to see if a priority service could be provided, but to no avail. After a further half an hour in the heat I approached the desk, interrupting a customer to ask if and when we could be served, mentioning that I had 3 family members that were special assistance persons. Only after that did I get served by a floating personnel on his Ipad. The car I booked was for a Fiesta with large boot space but I was assigned a Corsa, definitely not large enough for 4 luggage pieces. I understand that the booked car group is and ''or similar''. When asked for a different car (for boot space) they said they had none, that or nothing I was abruptly told. However if I paid more I could get an Opel Mokka for an extra Euro 134.72 with Insurance. After the long wait and heat and considering my family members (no seating inside the depot either) I took the car, paid and left to collect the car in the car park. A further distance to walk. The car was suberb throughout my stay in Sicily, upon my return - 15th August, I returned to the car hire depot parking and assigned the car to the personnel. Whilst filling in the return form I was told that a scratch had been spotted and that it being my fault I need to pay, total Euro 208.62.. When I explained that I had made no damages to the car they abruptly told me to take it up with Auto Europe and that I was being charged on my card with immediate effect. (card details taken at pick up point when deposit taken ). As my flight check in was due and we had a long walk to the terminal I was in no position to take this matter further other than declaring my details on to car hire form that I was provided with. My overall experience was one of disgust with the service, attitude and company. To be treated like a criminal and made to feel like a liar I was appalled. I will definitely not be booking with Sicily By Car at Catania Airport again and I hope that Auto Europe are made aware of this and take their service off the providers list too. Thanking you in anticipation of an immediate response to this my feedback. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ALICJA - 17 August 2019
" Overall very satisfied, AutoErope is always the place I go to when hiring the car. Disappointed I was charged twice for the hire of the car, by AutoErope and again by the car company "
" I have scored efficiency of the staff as 7 only as it seems I have been charged twice for the rental of the car. I was charged by AutoErope when I made a reservation on 21.06 and again when collecting the car, but I only noticed the additional charges on my return from holiday. Slightly disappointed as I've never had any issues with the Auto-Europe. Hopping this can be easily rectified "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON - 16 August 2019
" I would like you to explain the excessive cost of the replacement tyre. "
" The first car I had suffered a blow-out on a front tyre after hitting a deep pothole in the road. The car was returned to Catania where it was exchanged for another car. This was handled reasonably efficiently. However I was charged an excessive amount for the failed tyre - about GBP400. I have subsequently checked the price of a similar tyre in the UK and it was less than half of this amount - GBP110 including tax. I recognise there may be differences in the cost of tyres between the UK and Italy; however as a rental company you will have bulk purchase savings. Please explain why this charge was so high. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ANDREW - 12 August 2019
" Would definatelty use Auto Europe again. "
" It was very busy when I went to collect my car but the process was structured and organised which meant that although some waiting was involved it was not at all stressful. When my turn came to be served I was dealt with quickly and was not pressurised into taking additional cover or extras that I didn't need. Dropping the car off at the end of the rental was also easy and the member of staff that dealt with me was helpful and polite and I was seen as soon as I arrived so no waiting around for the car to be checked over "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ABIGAIL - 11 August 2019
" We were very disappointed that basic and essential car maintenance was not properly carried out on our hire car. The location and organisation of pick up and drop off was a hazardous trek to get to. And to top it off the add on extras cost more than the original car hire. "
" Pick up and drop off location very difficult locate and get to. No proper pedestrian walkway, unable to safely get elderly relatives and children to pick up office. Chaos and congestion at drop off point office because lack of space for cars. The oil light started flashing as we drive off. Once at our destination we checked the oil and the dip stick showed empty. Then the light stared flashing for low tyre pressure. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by NEIL - 10 August 2019
" Had to queue for around 30 minutes to get served, the woman serving me kept leaving the desk to go and talk to other people. I then got an inferior car as an upgrade. Sorry felt treated with complete contempt. The lady serving me even stopped at one point to look at a menu so she could tell a colleague what she wanted for lunch. POOR, POOR AND POOR ALL ROUND "
" Booked an Audi A3 and was told they were upgrading me to a bigger car which was a Skoda. From the people in front of me very few got the car they booked, seems to be a lottery. Might be the Sicilian way but not impressed. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by GARETH - 06 August 2019
" Paid auto europe online for car hire, and then had to pay sicily by car over double again. Disgusting way to run a company. "
" Rip off, rip off. Had to pay an extra 435 euros when we got there. Extra insurance and extra driver as they said we could not use our joint credit card and my wife had to use one in her name. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PATRICK - 05 August 2019
" So overall a very poor (and costly) experience that I will have to share with friends, family and colleagues who may be looking to rent a car either through Auto Europe or Sicily By Car. "
" Firstly it was difficult to find the Sicily By Car office at the airport. It was very poorly signposted and quite a walk from the main terminal. There was a massive queue to see your staff, I had to wait about 1.5 hours. When we did the paperwork it took a long time to complete, much longer than I have ever experienced when renting a car either in the UK or abroad. I was then pressurised to take out additional insurance of c. €400 on top of my original quote and payment of £395 (my understanding was that I had already taken out adequate insurance with this original fee).The alternative given to me by your staff was that I would have to pay a large deposit, from memory about €1,200. None of these matters were made clear when I made my original booking. On returning the car I again had difficulty finding where to park the car (lack of signage), and once again had a lengthy wait to handover the keys. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by JOSEPH - 04 August 2019
" Disgusting, paid 370 pounds specifically for a fiat 500. They didn't have one available and gave me a Yaris with no refund. Also took 600 euro bond and haven't refunded the money. Please contact me! Terrible "
" Disgusting, paid 370 pounds specifically for a fiat 500. They didn't have one available and gave me a Yaris with no refund. Also took 600 euro bond and haven't refunded the money. Please contact me! Terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARCO - 31 July 2019
" whilst I was waiting to collect the keys at the interrent desk on the 15/07/2019 with my contract in my hand, specifying the correct car category of my choice I literally saw another customer drive out of the parking lot with the car specified on my contract. I immediately informed a member of staff and they expressed their shock as well. I asked how such a thing could happen and the only explanation they had was that another customer complained with their car so they substituted it with mine, obviously without checking. As I result I was then left waiting over 3 hours to get a new contract with gold car (the sister company). My wife and I were appalled by the level of service and upset that this was now eating into our holiday on the account of interrents incompetence. Further more initially when receiving my contract I was offered the choice of a diesel car which I agreed to and paid the surcharge, however, in the end, after being so badly treated, not only did I receive a small category car "D" instead of "F" but also a Petrol car instead of diesel. The "F" category is not a Van but is an estate car which I choose for more space. I have proof of everything, including both contracts. I'm so outraged with the way they have dealt with this situation and even more so by the reply below, it's a disgrace. They could have offered me a better car after the incident instead I have been treated badly and don't feel I should have to justify myself. If you want more details you can contact gold car customer service and ask them what I said the same day. Kind regards "
" Very bad experience, they make mess with the car I choose,they gave me different car not only different even smaller. I paid for the supplement for a diesel and at the end I got a Petrol car. I would never raccomend interrent to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JAMES - 31 July 2019
" Easy to use, I hope they can help me claim my money back. "
" I was waiting an hour to be seen on arrival, plus the car had damaged on it that wasn't highlighted originally. Had delivered the car back with fuel, everything seemed ok. Now I have had the company try take more money out of my bank when I should be receiving the fuel refund and the £120 deposit. It has been over a week now and still no refund. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by GRAEME - 25 July 2019
" Apart from the huge delay on collection the rest was ok "
" We were Kept waiting for nearly two hours on collection which is not acceptable. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RONALDO - 24 July 2019
" This sicily by car is not a good company. They push you the car, don't do a walkthrough with you when you pick up the car, but when you return they are the opposite. Very thorough looking for any small scratches they can find just to charge you. "
" Company takes 2+ hours to give you the car. Horrible experience waiting for the car. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CHRISTOPHER - 24 July 2019
" The experience once we got the car was great. "
" The car hire was good, was satisfied with everything but upon arriving to pick the car up we had to wait 2 hours to collect the car despite pre booking online. One of the staff seemed more interested in doing her make up than she did attending to the queue. I understand it's busy but when you're told to take a number and wait for it to come on the screen and other people (customers) are just walking straight up and being served it was very frustrating. Due to taking forever to get the car we arrived early to drop it off, which was far quicker and took literally 5 minutes, we ended up waiting around forever for our flight. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MEGAN - 23 July 2019
" Awful service "
" Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MICHAEL - 22 July 2019
" Auto Europe should consider carefully whether companies they work with have the capacity to cope with the large volume of business being allocated to them. "
" Check-in at Catania was absolute chaos. I waited 3 hours to pick up my car in an overcrowded, hot area. Sicily by Car had seriously underestimated the number of people hiring with them, and did not have enough people at the desk, or the systems to cope. The only good thing was that they had a queuing system - otherwise there would have been a riot! Car was in good condition, brand new. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 19 July 2019
" Dreadful pickup, will not use Interrent again "
" We had to wait over an hour at the pick-up desk, in a packed and extremely hot building. Time could have been saved if the receptionist hadn't tried to push and scare us into buying additional insurance. We have our own additional assurance but she wouldn't accept this. Also told us the car we had booked was high risk for theft but it transpired it was not the car we ordered. She went off in the middle of the booking to deal with a complaint. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MICHELE - 18 July 2019
" The car was OK, although I asked for an automatic and got stick drive. After returning the car in the condition which we hired it, I was sent an email saying there was a scratch on the side. Before we left the hire parking (when picking up the car) I took photos of the vehicle and the scratch was already there. I'm still awaiting a reply from Europa. "
" It wasn't made clear that the hire company was Europa. meant we waited at the wrong check in (Slightly misleading as it said "Auto Europe" on the form, so that was the Queue we stood in for 2 hours) When we finally got to the correct check in desk, we were told we would have to put down 800 euros for a deposit. We thought it was 100 euros. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by TONY - 18 July 2019
" Had to wait at desk in airport, then again outside in 35deg heat. Very slow service "
" Extremely slow service, waiting in a queue for 30mins, with just 1 attendant, and a plane to catch. Very stressful. Difficult to find the right carpark "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by LEHEL - 17 July 2019
" very bad service at pick up dirty car with multiple injuries hidden extra costs in contract very unfair and unpleasant "
" very bad service at pick up dirty car with multiple injuries hidden extra costs in contract very unfair and unpleasant "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by PAUL - 16 July 2019
" After waiting for 2 + hours in the heat then being given a car much smaller than we ordered then being stung again for insurance I will let you decide how my experience was. I eagerly wait your views on this "
" Waited 2 hours in the heat for collection of vehicle, Ordered Grandland x and given crossland x which is half the size and wouldn't fit 2 cases in the boot, there were 4 of us travelling with 3 cases. Was told if we wanted a bigger car we could upgrade for another £180 although we had ordered a bigger car Told car was diesel when it was petrol. Took out extra insurance when booking but then told it was not sufficient so had to pay another £150. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by RONALDO - 16 July 2019
" Auto Europe is okay but the insurance we pay is never recognised by the rental car companies. They insist we buy more insurance. "
" Pick up was busy. The company cannot handle the amount of people renting cars. It took me 2 hours to get my car. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by JAMES - 15 July 2019
" Excellent, friendly service. "
" The discounted price for 'No Excess' was important. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 15 July 2019
" Insurance pressure to buy from b-rent as they said the full cover I purchased through your web site was insufficient "
" Got pressurised to buy more insurance at desk, as I had purchased your offered scheme to recover cost which I was told at the desk was insufficient "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ORAZIO - 13 July 2019
" Satisfied of car and service. "
" Everything went well "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CHRISTOPHER - 12 July 2019
" Good quality car at a very good price but the pick up queue was a bad experience "
" The check in process takes far too long. Everyone was waiting over an hour to pick up the car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREI - 10 July 2019
" Ok. As it should be. "
" Positive experience, new low-mileage car offered and rapid check-in and drop-off process. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CONSTANTINE - 08 July 2019
" Misleading on insurance. If I paid for insurance then that should be sufficient. Interrent are exploting the situation and offering their insurance at highly inflated prices over yours "
" We had prepared for the car and opted for the fully comprehensive cover thionking we we were dealing with one company. On arrival we were told that the cover was not cover organised by the car rental company !! and that if we wanted hassle free fully covered insurance we would have to sign up for thier insurance at a cost of 136.95 euros which we did. We therefore paid twice for insurance. This was a ripoff, but as it was our first visit and little knowledge of forign procedures we felt persusaded to take it out. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by STEPHEN - 08 July 2019
" I have hired through Auto Europe before and will do again. They seem to provide the most economical rental rates and their process is easy. "
" There was a huge queue at the check-in desk (presumably because the cheaper rentals were very popular). The whole process took ages - even once we got to see a person at the counter. Return was very quick and efficient though and the refund of the deposit was also very quick once the car had been checked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TERENCE - 01 July 2019
" I don't think I need add anymore! "
" `Fined' for using about 0.04 of petrol and not replacing (having only made two short journies in the car. Being threatened with another `fine' for a scratch which had existed when we took car (and proved to be a mistake by the chap who had checked but obviously didn't know his right from his left. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by TOMASZ - 01 July 2019
" Your company does not provide insurance for car hire. Rental company does and it's better to buy it from them. "
" So-so. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by RICHARD - 01 July 2019
" See above "
" The queue at the air[.org is always very slow, badly managed and the staff non-communicative - I would normally avoid auto-Europe but got misled by the broker that I was renting from Sicily By Car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by TUN ZAN - 25 June 2019
" if not for the waiting at peak And drop off it was a fairly pleasurable experience. "
" there was a long line up in the check-in and we have to wait over an hour to get to the counter staff. There was also a waiting period and drop off as there were not enough people manning the drop off. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by STEVEN - 21 June 2019
" Great! "
" Leasys, Great service and value. No queue at collection, but did have limited parking spaces on drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 19 June 2019
" as above "
" i had to wait for 2 and half hours to get my car, then they told me my credit card was blocked which was not when i phoned them, sicily by car had a problem with credit cards , so i was not very happy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROBERT - 16 June 2019
" The golden rule is check the car over before driving away. It's the same for every hire company. Maggiore as as good and probably bad as all of them. I have had no issues at all after several rentals across Italy. Always been good. "
" The car was noted with zero damage at check in. It clearly didn't have zero damage when inspected. From several scuffed wheels to s small crack in the bumper. Luckily I checked and got them noted or I may have been liable! Otherwise everyone was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by WILLIAM - 15 June 2019
" unacceptably long wait at pick up point. female staff working v hard and effective but male staff did very little. overall office management awful. why one stapler? why no printer paper? 2 hours to pick up car. awful experience. "
" unacceptably long wait at pick up point. female staff working v hard and effective but male staff did very little. overall office management awful. why one stapler? why no printer paper? 2 hours to pick up car. awful experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 06 June 2019
" Good service , recommend "
" Great service and car, nice offer of upgrade which i accepted "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTOPHER - 04 June 2019
" No comment "
" Collection was a farce. Cars not available, queues is unhappy customers and poor information. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 31 May 2019
" Good car, good value "
" Waiting 90 minutes to pickup car is too long "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARIO ANTONIO - 28 May 2019
" Please see above. It relates to all hire car companies in Italy. I would appreciate an email explaining why this happens. thank you. "
" even though I took out full insurance with AutoEurope, they still said that I was not fully insured and I took out more local insurance so as to have 0 excess charge. This ALWAYS happens when I rent a car in Italy. I will only get minimum cover with AutoEurope next time. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by YOLANDE - 28 May 2019
" I think the paperwork is too bureaucratic and needs simplification. I was asked to pay for extra insurance and also 5 euros a day for the hire of SAT NAV. When clicking on Auto Europe for a SAT NAV it did not state any extra cost. "
" Staff spoke good English and were so helpful and charming. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JAN - 25 May 2019
" THanks "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANGELO - 21 May 2019
" VERY BAD EXPERIENCE PLEASE GET IN TOUCH WITH ME IF YOU REALY CARE "
" I WAS 30 MINUETS LATE AND THEY CHARGED ME 136.00 FOR AN EXTRA DAY WHEN 3 DAYS COST ME 102. 65 NOW YOU ARE TAKING OUT OF MY ACCOUNT WITH OUT AUTHORITY 345.79 PLUS 86.45 BUT HAVE NOT EXPLAINED WHY. IM TRYING TO GET MY MONEY BACK SO NO IM NOT HAPPY AT ALL !!!!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROGER - 20 May 2019
" Good "
" Cost of "repair" to such a minor scratch of 242 Euros was excessive, unreasonable and ridiculous. This maybe their "business model", but it is immoral. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NEAL - 18 May 2019
" All-round very good. "
" All-round very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 16 May 2019
" The extra cleaning charge appears to be almost set to increase the price - I just about accepted this based on previous reviews "
" Reasonably okay. Extra charges for cleaning the car - which wasn't reasonably justified, but seemed to be there way of getting an extra 10 Euros "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ALESSANDRO - 29 April 2019
" Overall a very good experience and more importantly we got the car we actually booked! "
" - "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 29 April 2019
" See above "
" Your staff accused me of causing damage I cannot have caused. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ANN - 25 April 2019
" I have been using Auto Europe for over ten years for my car hire and have always had a good experience. I wouldn't hesitate to recommend them to my friends and family. "
" I had a very pleasant experience and found the staff at the rental desk and at the drop off desk very kind and helpful. I wouldn't hesitate to recommend Sicily by car to friends and family. It was a very straightforward experience, no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDRIS - 10 April 2019
" Easy as click-click-done. "
" Very fast and polite service, no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 09 April 2019
" Dealings with Auto Europe flawless. Luckily didn't need the insurance I bought against Interrent, but glad that AE offered at a reasonable price. "
" The car was listed as Fiat 500 or similar, and the company supplying for Interrent (Goldrent?) didn't have any Fiat 500s on their books, let alone in stock. The Clio was sratched and battered on the outside, and dirty on the inside. The ashtray was filled with butts. There was sand on the back seats and in the footwells. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by GIUSEPPE - 04 April 2019
" The lady at the counter was very nice, polite and friendly. Explained everything very well and gave us the keys. Unfortunately the staff in the office who give you the car one in particular upon pick up was very very rude and unhelpful! Bad attitude, made you feel very unwelcome and just seemed like he didn't want to help and just wanted to go home. It made the pick up very stressful and not the start you need to your holiday. The car was good enough and done a job, it had a few scrapes that weren't noted down which we asked the rude guy to check and note and he was very reluctant to come out and he just couldn't be bothered. Aside from him the rental was fine. The guys were much better when we dropped the car off. "
" Booking with Sicily by car was easy and quick. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAVID - 31 March 2019
" Good value but would warn users of ecovia to check car thoroughly on collection and get any dust and dirt noted. "
" Hard to find rental office. One side light not working. Ecovia charge a cleaning fee that I was not told about. It was waived when I complained that the car was dusty on collection. The car had some road dust but was really not very dirty, no mud etc. I've never come across a cleaning fee before. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SEBASTIAN - 31 March 2019
" Nice and simple, it's the 2nd time I'm using them to rent, always efficient. "
" Loved the GPL option on the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ARNOLDUS - 24 March 2019
" I've always found Auto Europe to come up with really good deals with reliable car rental companies. The experience with Maggiore has somewhat dented my trust in Auto Europe "
" When collecting the car there was not staff available at Maggiore and although the person who eventually helped us (from one of the sister companies) was very efficient initially we felt ignored for the mere part of 10-15 minutes. Collection of the car (in the dark) was quite difficult as the sign posting on the cluttered carpark was pretty poor. Only by asking random people we found out where to find our car. We inspected the car all around and made photos of every single little damage / scratch we could find but found nothing really major. The care seemed in good condition. Upon returning the car the attendant did a very quick inspection, not making any remarks about all the little spots we found when collecting the car. He did however, whilst crouching down, find a damage underneath the bumper. It really felt like he knew that there was a known (pretty hidden) damage. We are absolutely convinced we did not cause this damage as it could have only been caused by parking it over a high curb. Something we have not needed to do during our stay. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by STEPHEN - 15 March 2019
" No issues with Auto Europe. Suggest some guidance be offered to Interrent with regard to signage of their offices and car return etc. "
" No issues with the car which was clean and in good repair. Finding the Interrent Office on arrival was very difficult, as was finding the car in the carpark. Return of the car was equally difficult, all due to lack of signage. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TARIG - 01 March 2019
" Always found Auto Europe to be great value. A shame about this particular episode. "
" No assessment of the car was done by Ecovia before we took the car away because it was dark. When we returned the car they said we had made 2 minor dents due to someone opening a car door and causing a dent in the rental car. We have no way of corroborating this and certainly didn't park it next to another car for the entire duration of the rental. They then promised to discuss the photos of the dents with their technical advisor and get back to me within 3-4 days but I still haven't heard anything. I then phoned 4 days after dropping off the car and they told me to wait 7 days and were quite confrontational. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 20 February 2019
" Think twice about driving in Sicily! "
" Friendly and helpful staff but the parking was very tight and difficult to get the car out of. Even a small Fiat "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PAUL - 19 February 2019
" Quickly and friendly "
" Quick and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PETER - 16 February 2019
" Nice car. All fine. "
" All fine. Very thorough inspection upon return of the car! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by STEPHEN - 10 February 2019
" Always use Auto Europe when possible and I am always satisfied. "
" We had to wait a long time to get the car- about an hour - because of the number of other customers and lack of staff (and slowness of the process for each person). The staff member who helped us was very good, however. We were not pleased that we could not have the small car we wanted and instead had to drive around Sicily in an estate car. It was also dirty when we picked it up. The latter is a minor point but overall the experience could have been better. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by PIERFRANCESCO - 29 January 2019
" Auto Europe should be more careful in the selection of business partners "
" When I collected the car the staff was very pushy to sell their own insurance. When I drop the car I inspected the car together with a interrent staff and there were no damages. Few hours later interrent charged me £240.00 for damages to the rear bumper. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by AZZURRA - 22 January 2019
" The Staff was efficient "
" The Staff was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 05 January 2019
" overall very positive "
" big queue for pickup and drop-off. wasn't clear drop off could jump the queue "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by IAN - 04 January 2019
" OK "
" The vehicle was very good, brand new Office very difficult to find as not in terminal as suggested by Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MANUEL ARTURO - 01 January 2019
" Avoid Budget/Avis in Catania Airport "
" Our bad experience was with Budget in Catania Airport. We had our voucher from AutoEurope, with a basic insurance, but they demanded us to buy a full comprehensive insurance which costed us more than twice the price of what we had already paid. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ELIZABETH - 17 December 2018
" please read comments "
" Tried very hard to sell additional insurance, returned car undamaged and early but still charged 10.25 additionaly "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by SHAI - 16 December 2018
" Good service. However, the upgraded car was too big causing parking problems in old city centers "
" Good service. However, the upgraded car was too big causing parking problems in old city centers "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PEREGRINE - 14 December 2018
" Excellent! "
" After reading many horror stories about renting cars at Catania I was very pleasantly surprised with the efficiency and courtesy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SEBASTIANO - 14 December 2018
" Ok "
" Quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEVIN - 12 December 2018
" Overall would use again. Great vehicle. Great price. "
" Efficent. Attentive. Knowledgeable. Patient. Exceptiional value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 12 December 2018
" I have used Auto Europe on many occasions and have always rated that part of the service very highly. I will continue to do so. But I would strongly recommend against using Sicily by Car. "
" The car had damage at collection which I pointed out. There was an additional small dent, not cursed by me, at return for which they insisted on payment. A total of 490 euros for very minor damage, which might have already been on the car at collection, but which I did not see at the time. The staff at return were curt, uncommunicative and seemed intent only on collecting revenue. A thoroughly bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by DAVID - 28 November 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by SALLY - 27 November 2018
" Previously for a number of years Auto Europe had a special arrangement with Locauto which included an additional driver. This has now been withdrawn so my cost each trip has gone up by nearly 100 euros. Every holiday now I will shop around to see if I can get a better deal. Previously I used Auto Europe and Locauto every month for 2 week trips. "
" Usually excellent but two issues, having used Locauto in previous years and every month this year. First, the second driver is now not included, starting a couple of months ago, which adds nearly 100 euros to each trip. Second, they charge 100 euros for a minor scrape, double if there are two scrapes a tiny way apart. They use cars with aluminium wheels and charge if there is even a tiny mark on a wheel. Also, I now spend 15 minutes at reception turning down their ' special offers'. This time they wanted me to take a car only half full of fuel, then return it empty, then pay them 50 euros for the fuel. No! Also they now try to sell me breakdown insurance, surely that should be included. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ALLAN - 25 November 2018
" We have used Locauto before and will happily do so again. "
" Friendly staff. Helpful on collection. Car was in good condition apart from some damage down one side but all was clearly marked on the paperwork. Parking area not very well signposted in the airport but that applies to all hire car parking areas so is a general airport problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 23 November 2018
" Very helpful and efficient. I have confidence that they will be able to resolve my dispute with Budget. "
" My main problem was that I took out extended roadside assistance (I was told it would cost €4/day but that was without tax and other additions which eventually brought it to €5.83). When I had a problem I was unable to get ANY response from the phone number I was given other than a prerecorded message. I am now in dispute with you over refunding what I paid for this extra service which proved to be non-existing. Check in was OK apart from being mislead over cost of additional insurance. The pick-up and Drop-off guys were great. When I took up my complaint above with the Check-in desk I got no explanation except that some phone line was down and a blank refusal to refund me. The figure in dispute is just under €70. The car was good, except that it did not have airconditioning which was on the AutoEurope booking. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROK - 21 November 2018
" I wrote complaint about our problem, but did not recieved nothing but an automatic replay. I want my money back. "
" at the counter, they refused to take our cards even if our rental was already paid! We tried multiple cards, but at the end we had to find another rental! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by STEPHEN - 20 November 2018
" As noted above, the Car2Move desk was not actually in the terminal building but some way removed from it. Had that been clear at the outset, I would have chosen another provider. Hunting around, carting a suitcase, is something I try to avoid. "
" It took us quite a time to find the Car2Move desk, which was not in either terminal as indicated in the hire voucher, but in a building several hundred yards away. We had to ask for directions 3 times to find it! It was also quite confusing exactly where to return the vehicle and to have it checked over. In the end, we parked illegally outside the building and went to get an agent to do the check. Fortunately, she was free, very efficient and we were able to move to the airport building. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PETER MARK - 15 November 2018
" No issues at all. I have used Auto Europe several times in the past and always had a good experience. "
" They were courteous and efficient in the process although there was no attempt to actually log existing damage to the car. Once I requested they did so they happily filled in the paperwork with the faults (all minor). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by EMMA - 14 November 2018
" Took ages queueing for car too "
" Still waiting for refund to be returned after told it would be back in my account in 10 minutes! Been 4 days now "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by SYDNEY - 14 November 2018
" Very easy to use and dealt with reassurances over the timing of the pick up and age of driver quickly. "
" It was really good to be welcomed back to the drop off point with "take your time - just let us know when you are ready". It must have been the most friendly and efficient drop off that we have experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 13 November 2018
" Why especially when in Italy are you charged an extra 70Euros insurance on pickup when the booking terms online say the price seen is what you pay?Staff rude and over assertive when queried. And charge possibly contravening Trades descriptions Act "
" Why especially when in Italy are you charged an extra 70Euros insurance when the booking terms online say the price seen is what you pay. Staff rude and over assertive when queried. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SALVATORE - 09 November 2018
" This time I received an excellent service "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAHAM - 09 November 2018
" Easy booking process. Excellent staff, at Airport Hire desk. "
" Poor signage at Catania Airport stressfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JENNIFER - 06 November 2018
" We are very disappointed with our experience due to the misleading way additional insurance was added to our agreement. If we had at least been offered the product (rather than assumed we wanted it as it was already on our agreement at the counter), or if the agent was honest when I asked if there were additional charges/do I have to pay anything extra, we would not feel so aggrieved or conned. We are disappointed with Budget and Autoeurope for what can only be construed as the intentional withholding of information to sell a costly product. We will not recommend your services. "
" We were duplicitously charged additional insurance cover that was never explicitly offered, despite repeatedly asking if there were/would be additional charges to our prepaid amount. The addt'l coverage was already part of the car hire agreement that the counter agent showed us and was never clearly stated as optional nor in addition to our prepaid cost. We were unscrupulously sold insurance we neither wanted nor knowingly agreed to. We have lodged a complaint to request a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by THOMAS - 06 November 2018
" No problems with accepting the voucher at Budget. Be sure to research the rental company you use. The Auto Europe rating was completely different from independent review sites. "
" Car had many scrapes, bits of trim missing inside, rear wiper hanging off. Long wait at reception to pick up car. Staff very friendly. Return access difficult to negotiate; must be a nightmare in the dark! Be sure to pre-purchase insurance to cover excesses. Not needed in my case but driving in Sicily is a nightmare. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PHILIP - 06 November 2018
" The car was as we expected and other than the need to highlight the marks on it we had no further issues. "
" From previous car hire experience we check over the car very carefully and photograph and inform the company of any marks etc that are not highlighted to us in the paperwork. Had we not have done this then we may have ended up with an issue on returning the vehicle as there were a considerable amount of marks we picked up on. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CHRISTOPHER - 05 November 2018
" Variable experiences with Sicily by Car but this was a better one. "
" Initial pick up was painfully slow. Took an hour. Insufficient staff. I mran they DO know how many pickups there are. Everything else good. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 01 November 2018
" We had a great experience at a great price. "
" Fantastic. No queuing , friendly staff, Great little car. No problems. I would recommend this company if your flying into Catania airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 01 November 2018
" Simple booking process "
" Very efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 31 October 2018
" Despite the exceptional value, the service was so poor we can't see ourselves using your service again. Sometimes low cost simply isn't enough - quality of service, including efficiency, matters. If it isn't possible to provide a decent service for the low price, then either don't bother, or put your prices up. "
" We had to wait over an hour to talk to a counter staff member. There was no information about how long the wait would be and there was nowhere to wait. It was the worst possible start to our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DANIEL - 31 October 2018
" Recommend "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 29 October 2018
" Effecient and good value. "
" Staff need to check for damage more thoroughly before hire. Need to improve the signs for returning the car at the airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by NADINE - 28 October 2018
" Easy to email, but unfortunately no assistance was provided to my queries. I clearly had issues contacting SBC and needed help - this was not received "
" Had to wait 2.5 hours with a young child by myself to collect the car. I took the extra insurance offered, as the rep said it covered any accidental damage and tyres. When I looked at the paperwork this did not reflect the representation made. Was left to find the car myself. Staff in car park very intimidating and not very friendly when I asked for directions to the car Car was nice, but bigger than expected No details for using the drop box was provided. I had a 7am flight, so needed to drop the car off at 5.30. There were no directions, so I found my way to the Sicily by Car office, and parked next to it (but in the main car park, not the hire car park - but no entrance was open to this bit) I called several times during my holiday to get instructions as to where to bring the car - no answer at all. Since returning home 5 days ago I have emailed several times regarding release of money held on my card. No response has been received. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by JENNIFER - 27 October 2018
" Easy to rent on line but not enough information about additional costs, time to allow for rental process, and vendors. Would recommend as broker. "
" Took 1.5 hours to get to see agent at pick up desk. Told no compact automatics available and were offered an upsell at cost of several hundred euro in order that we not have to wait for a car to be available- we refused and an automatic was suddenly available, but alao an upsell as it was a convertible. We were then pressured to accept upsell on gps- again refused several times and were given the "upsell" at no extra charge. The gps was unusable as the desk staff changed language to Spanish from Italian rather than to English and we were unable to change it successfully ourselves. This was confirmed by desk staff upon our return, but they would not refund the cost of the gps despite it never being used. We were given a 10% discount voucher for our next rental which will certainly not be with Hertz. We were not provided with a map of where to drop the car off and due to construction at airport we were driving for 45 minutes searching for a way into the lot. We missed our flight as there was an accident on the highway as well, so our two hour window became one, which was depleted by searching for the drop off access point. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DUNCAN - 26 October 2018
" OK "
" unfortunately the car was dirty and very smelly I think the previous user had been smoking in the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by ANDREW - 25 October 2018
" Easy to book car was excellent but the wait was unacceptable. "
" Picking the car up was awful like a nasty queuing system take a number and wait your turn we arrived took a number 74 the question was at 9. 5.5 hours after arrival in the dark we got our turn set off 6.5 hours later awful for a car that was pretty booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 24 October 2018
" Car Hire access at the airport (Like most Italian airports!) was poor, very compact with bad signage. "
" Under staffed at airport. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 24 October 2018
" I have used Auto Europe before but if you resolve me complaints to my satisfaction I will continue to use you and recommend you. "
" Please see the details of the complaints I have registered with you. I look forward to hearing from you and for my refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ROGER - 24 October 2018
" not use who auto europe is "
" disorganised, "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by HANNAH - 21 October 2018
" Website was fine and easy to book and cancel. "
" We were warned about scams from many car hire companies in this area and took as many precautions as we could, but they still scammed us. If we hadn't taken precautions such as photographing the car thoroughly at pick-up and insisting they document all faults properly, we would have been scammed a lot worse. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by S - 21 October 2018
" Trusted Auto Europe to give me a hire car through one of their suppliers. I even rang to day before to check if there would be any issues and CSR agent said there should not be any issues if I arrive later than time on my voucher. Instead the supplier enforced a rule that allows then to steal back a car I have paid for for 5 days. Then Auto Europe CSR agent just told me I had to suck up the extra charge. Completely let down by Auto Europe "
" Hidden rules used to exploit the hirer even though the Interrent contract is not clearly and fully defined by Auto Europe who are the contractual agent. As a hirer my hire car that I had fully paid Auto Europe for 5 days was stolen back by Interrent after an hour. They then forced an upgrade deal to apply a Euro 50 charge which is identified in their terms and conditions with Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by GLENN - 20 October 2018
" Colleagues extremely helpful and efficient. "
" Great experience from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MICHAEL - 18 October 2018
" Already covered "
" Car was damaged before delivery and I noticed that so they made a note "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by GRAHAM - 18 October 2018
" Not at the moment as not a good experience overall "
" I wish to tell you about my unfortunate experience with my car rental from Maggiore in Catania Airport in Sicily. First I would like to acknowledge that my booking was very last minute due another holiday being cancelled. As a result I did not print out the voucher which I very much regret. This withstanding I feel justified in making the following complaints. As you will see form our voucher we paid £205.3 for rental plus the extra insurance cover. 1. The car rental pick-up office was totally chaotic with maybe 10 different rental companies in a very small area crowded with customers. There was a vague take a numbered ticket system in place but people without tickets or with higher numbers were being seen ahead of others. It took at least 20 mins for each customer to be dealt with, the staff disappearing for 5 mins or more at a time. We had to wait an incredibly frustrating 1hr 15mins to be seen. 2. The Maggiore clerk found our rental and his voucher copy but denied that we had taken out any excess cover. On finding my email from you on my phone it promptly disappeared I know not where. As a result we were told we had to pay for extra insurance and breakdown plus taxes which came to Euros 547.22. Copy of rental agreement attached. With little choice in the matter that is what we did. 3. We also mentioned that an extra driver was free according to what I'd seen on your website but this was also denied. eg First additional is included for rentals booked Sep 28, 2018 - Oct 31, 2018 with a pick up Sep 28, 2018 - Dec 15, 2018 All in all this was a bad start to our holiday. Thankfully on return we didn't need the excess cover and there was no queue. I am writing this to make you aware of our experience but also in hope of any compensation for the extra charges. I certainly won't be using or recommending Maggiore again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MONIQUE - 17 October 2018
" The booking process was efficient with clear information. "
" Airport car hire is nearly always painful but our experience with Budget beat it all. We were subjected to an exceedingly hard sell to encourage us to take our additional insurance even while we had already purchased very comprehensive insurance in advance. The staff just did not take no for an answer. And the insurance they tried to sell us dropped from over 50 euro per day to 30 to 20ish - all for apparently the same package. It took over 30 minutes to convince them No meant No. This was not an isolated incident, customers at the adjacent desk were subjected to a similar hard sell. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ZOLTAN - 16 October 2018
" Used it before. Would recommend it. "
" I was generally very happy with the whole service. I was very concerned after I have read all those bad reviews online but im my opinion they very efficient and friendly. The only letdown is the waiting time in catania. Over an hour. And it was October. Can't imagine how it is during main season. They must do something about this. I suggest Double up your team. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GARY - 15 October 2018
" It was easy to compare & book through the Auto Europe website and communication via email was efficient. "
" Enterprise provided the highest level of insurance for the trip which reduced the potential for hassle at time of collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RAJESHWAR - 12 October 2018
" Your website and reviews on Tripadvisor were reassuring. However our experience with Noleggiare was very poor. "
" The company that you had sub contracted to was Noleggiare. The Staff handing us the car were rude and made no attempt to be civil or helpful. Prior to handing back the car, I had stooped at a petrol station just a couple of miles before the airport and filled the tank to full. However, the man claimed that it was 1 mark short of full, and charged us 10 euros for that + a service charge of 35 euros! It felt like a scam. Also they took a full 50 mins to complete the process of car return. I am thoroughly disappointed with the company you have subcontracted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PANKAJ - 11 October 2018
" Not easy to find coming out of the airport. Poorly sigbposted. "
" Am still waiting for the final copy of the vehicle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GUY - 11 October 2018
" See above. May try different firm next time. Sicily Car Rent was better but their price have increased x4 recently. "
" 2 hr wait to pick up car due to queues and customer demand for cars. Same with drop off. Sicily by car overwhelmed by demand. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DOMENICO - 11 October 2018
" See previous comments "
" Only problem with all car hire firms is this excess cover they all try to sell you .the staff at gold car frightened me to death !! They told me that any scratch over width of the key fob would cost me 600 euros even though it had my own excess cover .as it didn't cover me in Sicily!! I began to doubt my cover do i rang my company to check .of course i was covered .it's not a very good start to a holiday when you pick up your car and are frightened to death by.the car hire reps !! It happens every time and i travel at least 3times a year .it's time that all car hire firms got together and offered complete cover .how much extra would it cost for god's sake !! At least we would have peace of mind and enjoy our holiday .your marketing is great and looks very appealing when you book .it's not till you arrive to pick up car that problems start .also this business of filling tank up at end of hol is nightmare as sometimes you can't find a petrol station close to airport .couldn't this be incorporated in price ?? You all need to be more customer friendly !! If anyone wants to speak to me in would be more than willing .as next time I'm will check who my car provider is "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TERENCE - 11 October 2018
" ok "
" clutch pedal "locking" a suprise "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by NEIL - 10 October 2018
" How is it possible for your company to expect a 4 hour wait to collect a car? "
" Did not get a car as there was a 4 hour wait, so caught hotel transport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by BEVERLEY - 10 October 2018
" We had a slight scrape to the car due to some very narrow roads. At drop off the person checking the car didn't seem particularly interested in this. He was, however, very angry that we had missed the turning into the petrol station and were not able to tun back to top up the fuel and be in time for our flight. Not at all happy with a 50 Euro fine he siad would be imposed. I assume in addition to the fuel charge. "
" Our problem with Interrent is more to do with Catania Airport that the company itself. The car rental building is chaotic with too few staff on duty. It is also not clearly marked which desk the individual car hire companies are situated which means a VERY long wait. Took almost 2 hours to collect out car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by NICHOLAS - 09 October 2018
" Slightly unnerved because the staff did not do an inspection with me prior to me driving away and the employee's comment of 'My problem'. However there have been no repercussions since returning the vehicle. I returned the vehicle and left the leys in the drop box as the office was unmanned when I returned the vehicle "
" The counter staff in the airport were very helpful. I was given directions on where to collect the car. I was also told a member of staff would check over the vehicle with me. However when I went to collect the vehicle a member of staff was only interested in checking whether the vehicle was full of fuel. There were a number of dents which looked to be from hail stones on the vehicle and some trim missing below a side window on the near side rear passenger door. There were two holes in trim on the rear door too. Twice I tried to speak with a member of staff to agree the damages but he said it was 'My problem'. I took photos of the damage before I drove off and have not paid any additional cost so I can only guess Noleggiare were aware of the damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ROBERT - 08 October 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 07 October 2018
" Quite happy with Auto Europe but not with Dollar/ Hertz/ Thrifty on this occasion "
" Counter staff at pick up were ok though one was a bit brusque, staff was parking lot were very slow and I had to dig one out of her office so we could get away. We dropped car off at 0745 and though there were three staff around, they were not "open" and told me to leave the paperwork and drop the keys in a return box. They told me a receipt would be emailed to me; I'm still waiting! I usually hire a car from Hertz/ Thrifty and have been satisfied with their service, but not this time "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 07 October 2018
" Auto Europe would appear to be blameless in my recent experience with Payless with good information throughout - thanks "
" Very poor and stressful experience. Would advise never to use. This may well have been their booking partner Avis/Budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROBERT - 07 October 2018
" Car was fine, collection was awful "
" Waiting over three hours at collection is ridiculous - took longer than than the flight "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTONI - 06 October 2018
" I was very disappointed as essentially my contract is with Auto Europe so it has to take some responsibility for the quality of the service it contracts out to a third party. "
" We waited for over 1 hour at Catania airport due to a totally inefficient booking process by Hertz. The car wasn't what I had booked and although called an upgrade was dirty inside with stained upholstery and smelt of stale cigarettes. As we were already late due to the wait, it was impracticable for me to reject the car and wait longer. I therefore had no choice but to accept the car despite being very unhappy with it. The staff at drop off were very helpful and understanding given that all of us were in the middle of a rain storm! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JULIA - 06 October 2018
" Very good and efficient "
" Mostly good but removing the fuse for the cigarette lighter so that you can't charge your sat nav was very annoying. Presumably they want you to rent a sat nav from them. We just used a map.! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CAROLINE - 04 October 2018
" I would definitely not recommend Sicily by Car and it has made me very cautious about hiring cars in the future "
" Arrived at the airport to find a huge queue at the hire car desk Upon speaking to people already waiting we found that they had been there for 4 hours ! I couldn't believe it but just like them we had to wait 4 hours to pick the car up ! Completely unacceptable! The car itself was fine apart from damage that was already on it had not been noted so we had to draw the staffs attention to this and once again had a delay while we inspected the vehicle together Dropping the car back went smoothly "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 04 October 2018
" no further comments "
" The car was presented in excellent condtion.The counter sraff person was working very hard in extremely difficult conditions i.e. he was alone at one terminal (other dealers had 3 or4 terminals) this led to a wait of over 2 hours before I received my keys.The directions to the car were very vague (follow the blue line) this line ceased after 30 metres and led nowhere near to the pick up point.Similar problems were encountered on return the instructions being equally vague "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ADRIAN - 04 October 2018
" Horrendous total rip off have rented many cars before in Italy, France & Spain & never had issues like this "
" we had to wait 90 mins to pick up the car was then given the usual scare tactics of extra insurance etc, got to a point where I had enough & said I thought the car included GPS so just signed thought the original payment would be deducted but it wasn't so in all paid over £650 for 8 days I get the feeling they wear you down waiting so you just sign "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by WILLIAM - 03 October 2018
" I have been an Auto Europe customer for many years. Its service and the rental companies it uses have always been excellent. This is the first time I have ever had cause for complaint. This one incident, therefore, would not stop me either continuing to use Auto Europe or recommending it to a friend. I would ask, however, that it investigate this situation, and review whether it should continue to arrange rentals through Interrent. "
" I arrived 90 minutes late, as my plane was delayed (on the tarmac so I could not use my phone to advise anyone of the delay), and was told that my car had been let go after 59 minutes, and they did not have another car to offer me. Therefore, I was to call Auto Europe and ask them to arrange something with another company. Fortunately, I speak Italian, and argued with them, until they managed to find two other cars of a higher category, but I was required to pay the difference. I pointed out that they had my flight number and, as the office was in the airport, they could see that my flight had been delayed. Although the car only had half a tank of fuel, I was told I still had to return it full. The counter staff tried a very hard sell on their additional insurance, suggesting that I should not trust Auto Europe's excess reimbursement coverage. I asked to purchase the full cleaning service, but was told that this did not exist, so I would have to return the vehicle cleaned to avoid the EUR 30 fee. I therefore had to find a car valet service on the last day of my holiday. When I returned the car (during office hours), there was no one at the Interrent office, so I had to go to the counter to ask for someone. I was told someone was on their way, but still had to wait, with a number of other Interrent customers. As a result of this delay, we nearly missed our flight. From my experience, Interrent showed itself to be inefficient, disreputable and even dishonest. In many years of hiring cars with many different companies, I have never experienced such dreadful customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by TREVOR - 03 October 2018
" Easy process. "
" On arrival at the airport we were unsure where to go. Finding the depot on returning the vehicle was also very difficult. Other customers also complained about this. Return process was very slow. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DANIEL - 03 October 2018
" Overall happy with the car and price "
" Overall great price. However couple of negatives: - Counter staff pressure very hard to sell upgrades or extras - Counter staff said car was in good condition, but was actually dented and scratched on one side - Confusing signage and instructions to return vehicle - Lack of parks when returning vehicle "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by JAMES - 02 October 2018
" hire voucher was spot on and would also recommend you "
" the hire desk was a little hard to find and the similarly the car returns could have been better signposted but otherwise highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IAN - 02 October 2018
" Booking was fine, but you might want to rethink partnering with Hertz at Catania. There were other reputable hire companies with desks at the airport which we could have walked up to and been served our choice of car within 20 minutes. "
" Worst car hire we have ever experienced. Checked into Hertz desk on schedule, there were 5 screens of customers in the queue in front of us, and we waited over 2 hours to get our car. We effectively lost half of the first day of our holiday. Further, we had booked a compact vehicle suitable for the narrow lanes where we were staying, but the car we received was a huge Renault Scenic, which made driving round narrow lanes far more stressful than it needed to be. We understood the petrol would be full to full, but they charged us for petrol on pickup so we didn't refill. On return, the pre-charge was refunded and we were charged for what we used at a high rate. If this had been explained at the time, we would have filled up ourselves. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 02 October 2018
" I have always found Auto Europe excellent and wouldn't hesitate to recommend them. The problem at the airport was not AutoEurope's fault. "
" It took 3 hours to collect the car which is entirely unacceptable. We arrived at 10 in the morning to find 30 people ahead of us in the queue. It took 2 hours to get to the desk and a further hour before we left. The desk staff did their best but were totally overwhelmed by the task dealing with 300 rentals that day. They were also dealing with Dollar Rentals in addition to Hertz and Thrifty. The car we were eventually offered was a lower grade than the one booked, but on arrival in the car park we found the correct model parked there. The explanation given was that it hadn't been cleaned and there was insufficient room in the car park for the number of vehicles they were dealing with. As we had waited so long we decided it was worth an extra 30 mins to get the vehicle we had booked. The desk staff did everything they could to help but their task was impossible, when we returned to the airport I noticed the queue was 60 customers, our experience was clearly not a one off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by JOHN - 01 October 2018
" A "
" A "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GRAEME - 01 October 2018
" I refer you to my comments in number 3. "
" pre booked my car hire and when I turned up to collect the car there was a very long queue. there were only four counter servers, and although i was booked through Dollar car hire, as they are owned by Hertz everyone was put in the same queue the result was that it took approximately two hours of waiting before I was served. Totally and utterly unacceptable!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTONYA - 01 October 2018
" I didn't have a car for the holiday. I am asking Auto Europe to refund the money I paid. I booked an automatic car for five days and had a FAULTY and DANGEROUS car for a couple of hours. "
" Tyre exploded on drive from airport to accommodation. I had specifically booked an automatic car. Keddy said they had no replacements and so I had no car for the holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JONATHAN - 30 September 2018
" Not terribly impressed. I have used Auto Europe for many years without exception. This is the first time I have run into any problem. "
" No car was available, though to be fair we were earlier than expected. WHen the shift changed the new assistant immediately found a car albeit in a higher category which was on offer providing we took the fuel deal. The first assistant clearly could not be bothered as she simply offered the higher category car at a surcharge with no mention of the option we were subsequently offered. Then we were charged for the additional driver despite having purposely purchased it at the time of booking as part of the package, and shown the assistant the evidence. He insisted that that offer had expired before we had booked the car, and that we had to seek reimbursement from Auto Europe for the additional charges. The system used at the LocAuto desk is antiquated, relying on photocopiers. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BARBORA - 29 September 2018
" You should make clear in the voucher where to find the dollar counter "
" It was impossible to find the counter in the airport hall, even the airport staff did not know. Then we waited 2 hours (!!!) in the queue for the counter as there were only 3 people operating together Dollar, Thrifty and Hertz "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by IAN - 29 September 2018
" See above. "
" I booked with Enterprise through Auto Europe , however when I collected the car I found it was actually through Locauto - who I could have booked with at a lower price. On returning the car I witnessed a Locauto employee telling someone that their Enterprise insurance was not valid with Locauto. Also, I booked a small car suitable for city driving in Italy and was "upgraded" to a larger vehicle, and had to persuade Locauto staff that I needed a smaller car. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by EKATERINA - 28 September 2018
" Prices are flexible and you can get a very good deal if you are determined "
" Had to wait for 2 hours to pick up the car. Not a very nice start of someone's holiday. However that was the only disadvantage. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by WILLIAM - 28 September 2018
" I will never use your company again "
" Competly misled at the counter, trying to make me pay for items I'd already paid for. Very bad customer experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by DAVID - 27 September 2018
" I thought AutoEurope was useless and rude. When we called to discuss the issue and see if we could book somewhere else, they were condescending and rude. I will not be using them again and feel they all owe all of their customers an apology. "
" The staff were fine. The night we arrived their system was down and we had to wait 3 hrs to get the car. The staff was in good spirits and kept everyone calm. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by STEPHEN - 27 September 2018
" Car collection stressful and poorly organised. Staff attitude needs addressing, very offhand "
" Car dirty and very basic "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by JONATHAN - 26 September 2018
" Booking is easy and clear. I think Auto Europe will have known about possible delays with SBC and should have issued advisories to that effect. "
" 3 hours plus queue to pick up at Catania was unacceptable. SBC must have known how many customers were arriving and should have staffed accordingly. Finding accommodation in the dark on unfamiliar roads was unnecessary. The car was very good and well presented. More information could be provided about fuel stations near to airports. We incurred a €30 surcharge + fuel costs. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHARLOTTE - 25 September 2018
" As above "
" Very long wait on arrival of approx 90 minutes.Noticed some who complained got jumped up the queue which compounded frustrations. Ordered small car specifically but had to take a larger one which was in terrible condition. Had been in many accidents and lots of body work dents and damage as well as two warning lights that stayed on our whole trip. Handing back was quick and hassle free though "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARTYN - 24 September 2018
" - "
" It was difficult to find the Interrent desk at Catania airport. Also difficult to find the area of the car park where the Interrent cars are located. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by EDWARD - 24 September 2018
" I have been denied any refund towards a booking which I was unable to complete due to an expired credit card even though I presented Budget with my wife's CC, therefore I have paid full price to rent a car for 10 days despite not ever stepping foot inside it and having to book another car through an alternative provider. "
" Having queued in line for Budget to get through 10 people ahead of me, taking 2.5hrs at the collection desk I was left extremely frustrated that My credit card had expired and budget would not allow my Wife to use her card on the same booking, nor a debit. We were also not allowed to use thier phone to contact Auto Europe to discuss how we could overcome this. Instead Budget wanted to make a new booking for 7 times the price of the original and denied us any option to refund the existing booking. For our first experience of Sicily on our honeymoon, this couldnt have started any worse. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ALEXANDER JOHN - 24 September 2018
" I've always found AutoEurope to be competitively priced and had no problems with previous rentals. Will use again, just not from Catania airport! "
" Took 3 hours after booked collection time before we got to the front of the queue. Counter staff weredoing their best and very courteous but system was painfully slow. Then told car in car wash when it patently wasn't while we waited again in the car lot for our vehicle. It wasn't the one we booked (never is) and had a few dents. On refuelling prior to return fuel gauge wasn't working, so ended up having to find another refuelling stop to check I'd actually filled it. Too much unnecessary stress. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by DAVID - 24 September 2018
" As answer at number 3 "
" Everything was great except for a ridiculous wait at the hire car counter which was almost the same duration as a flight from the UK. Hardly any desks staffed yet employees milling around but not dealing with customers. THIS NEEDS TO BE ADDRESSED IMMEDIATELY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 24 September 2018
" I arranged for car hire at Catania Airport through Dollar online. The pickup time was 11am on Friday 14th September 2018. I was delayed for pickup of the car waiting for bags and arrived at the car hire desk (which turned out to be Hertz, with very few small signs for Dollar) at 11.45am. Our car was not ready. There were very no announcements for the delay of hire cars (the queues were enormous) and ours was not ready until 3pm. YES THATS RIGHT 3PM!!! The staff were rude and their attitude was that is was not their fault. Frankly it would have been better to tell all the customers of which there were too many waiting, to go off to a cafe somewhere for at least 2 hours. It was a very painful start to our wonderful holiday and I will never use Dollar or Hertz ever again. There were only a few chairs in the viscinity and therefore we literally had to stand up waiting for the entire 3 hours..... "
" I arranged for car hire at Catania Airport through Dollar online. The pickup time was 11am on Friday 14th September 2018. I was delayed for pickup of the car waiting for bags and arrived at the car hire desk (which turned out to be Hertz, with very few small signs for Dollar) at 11.45am. Our car was not ready. There were very no announcements for the delay of hire cars (the queues were enormous) and ours was not ready until 3pm. YES THATS RIGHT 3PM!!! The staff were rude and their attitude was that is was not their fault. Frankly it would have been better to tell all the customers of which there were too many waiting, to go off to a cafe somewhere for at least 2 hours. It was a very painful start to our wonderful holiday and I will never use Dollar or Hertz ever again. There were only a few chairs in the viscinity and therefore we literally had to stand up waiting for the entire 3 hours..... "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by PIETRO - 24 September 2018
" I would never recommend the Auto-Europe website to anyone as you are advertising Sicily By Car - you should have some class with the companies you promote and if they're not a legit business you should remove them from your website. Therefore it makes this website just as bad as them. "
" Awful experience. I waited in line for 4 hours for my car as they said they had "IT Issues" but really they just overbooked their cars to get as much money as possible, and they didnt have enough vehicles. There were over 150 customers waiting with me for over 4 hours, each time a staff member would walk in with 2 or 3 keys then customers would get served. Such a poor service and the fact you are displaying them on your website as a recommended rental company just devalues the Auto-Europe website completely, doubt i'll ever use it again after this. Sicily By Car are a CON COMPANY that steal money from people when they dont have the cars available for them, then REFUSE TO REFUND people. It ruined my holiday and i imagine you'll be getting a lot more complaints. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARK - 23 September 2018
" See previous comments. No warning by Auto Europe as to likely wait time to get car from this company. "
" Incredibly long wait to pick up car (3 hours) which totally ruined the first day of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SYLWIA - 22 September 2018
" The customer service is excellent, gives all information and explains all queries. Recommended! "
" The Maggiore staff spoke very good English, very kind people and very helpful. I have got brand new car for very good rental price. Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 22 September 2018
" cheap price but there is a poor relationship with the car hire company and the insurance situation is not satisfactory "
" We booked a package from Auto Europe with full insurance but were informed by Maggiore counter staff the insurance was not valid. The rental agreement had an excess of over £1000 Not sure who is to blame but if we had an accident who knows what would have happened "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by KEVIN - 20 September 2018
" A good car, Hyundai i20. All paperwork was in Italian so the small print about washing the car or pay €35 was not understood! "
" Finding the rental office was very difficult in the dark, and there were large queues at all counters, so difficult to get advice or verbal instructions. Car return was poorly signposted as Target car hire was such a minor operator. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAEME - 20 September 2018
" Overall a good experience with auto europe again. "
" Difficult to find drop off location ....signage could be clearer. Opening hours not in line with budget airline flight times. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by DOUGLAS - 20 September 2018
" I would mark you higher if I knew you would take up our criticisms with Avis and provide feedback. "
" Queues to check-in were intolerably lengthy. Over an hour to collect car unacceptable. Car was badly scuffed and dented with only a few marks mentioned on Avis diagram. Had to photo the others and email them to Avis to prevent inevitable argument on return. Return agent accepted we had done the right thing and there was no extra charge or debate but we should not have to take these steps. Chose Avis as we expect a high level of service form them. Not delivered this time. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by CHRISTOPHER - 19 September 2018
" See above - comments relate to actually getting the hire car. As far as I am concerned AutoEurope and Thrifty are as responsible for the level of service I received. It was The worst I have had anywhere in the world and I remain v agrieved. "
" Arriving at Catania Fortenessa airport, landed 17:30 I got to the car hire desk (operated by Hertz) at 18:00. I was attended by staff at 20:15 - 2 1/4 hours later!!! I then had to wait another 1/2 hour to get the car and depart the pickup area. 2 3/4 hours ..... that is so v v v unacceptable and I remain angry at such poor service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERTO - 18 September 2018
" Wait for more than 45 m just to be received. Paid for 9 seat vehicle she wants to give a 7 seat car. Discussed for 20 minutes before she was ok on give me the 9 seats (that I Paid). Incredible you need to fight for what you paid. "
" Wait for more than 45 m just to be received. Paid for 9 seat vehicle she wants to give a 7 seat car. Discussed for 20 minutes before she was ok on give me the 9 seats (that I Paid). Incredible you need to fight for what you paid. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ALESSANDRO - 17 September 2018
" Price affordably "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FLORENCE - 17 September 2018
" I read all the reviews of booking car hire in Sicily and it all sounded like a nightmare. The best review was to book with AutoEurope. So I went with that and the paperwork was nice and clear about what I had purchased. "
" Customers before me who had booked directly with InterRent were having lots of problems with their bookings. My booking through AutoEurope was seamless. Somehow I ended up with a much larger car than expected . Be sure to listen to what they are offering before you sign the line! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by GORDON - 17 September 2018
" Overall happy, just think that extra days rental should not have been so high. "
" Unhappy about paying high costs for extra 2 days rental "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by VINCENT - 17 September 2018
" I think you should be more careful who you do business with and make sure they want to provide a service to their customers. We would rather go direct next time to Hertz or someone and get a decent service. "
" Customer satisfaction is a low priority for them. They were all about what we couldn't do and although we had bought excess insurance that apparently didn't count and still had to provide a credit card for covering the excess of 1200 euros - excessive in our view. Kept waiting too. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ALLISON - 17 September 2018
" Our experience was excellent overall, the staff were very helpful and their level of English was good, however the drop off was fraught because there was too few staff to deal with the returning vehicles. Also the compound is too small for all the cars arriving. "
" Our experience was excellent overall, the staff were very helpful and their level of English was good, however the drop off was fraught because there was too few staff to deal with the returning vehicles. Also the compound is too small for all the cars arriving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STUART - 16 September 2018
" The experience with Thrifty via Hertz was very poor indeed. I have used Auto Europe on several occasions and it has been a good experience, however on this occasion it was poor in the extreme. We queued at the hertz desk in Catania for almost as long as it took for us to fly from Birmingham to Sicily...3 Hours!!!! The collection process at the Hertz desk at Catania was extremely slow and with poor customer service. There was no obvious reason as to why the collection of your car was so painfully slow, the HERTZ desk was fully staffed however staff kept just "disappearing" off. After almost 2 hours we were called forward having earlier collected a ticket only to find that the automatic care we had requested and paid extra for was not available and we were given a smaller car a Fiat 500, which we knew would not be adequate for our journey. When we asked for our automatic car, we were told it would be another 40 minutes as no cars of the type we had requested were available... No refund was offered, however we were invited to take out additional insurance costing 300 Euros. After we were given the key, we were asked to inspect the vehicle and to get a Hertz employee to look over the vehicle with us took additional time. It was poor from start to finish as far as the collection process went. "
" We queued at the hertz desk in Catania for almost as long as it took for us to fly from Birmingham to Sicily...3 Hours!!!! The collection process at the Hertz desk at Catania was extremely slow and with poor customer service. There was no obvious reason as to why the collection of your car was so painfully slow, the HERTZ desk was fully staffed however staff kept just "disappearing" off. After almost 2 hours we were called forward having earlier collected a ticket only to find that the automatic care we had requested and paid extra for was not available and we were given a smaller car a Fiat 500, which we knew would not be adequate for our journey. When we asked for our automatic car, we were told it would be another 40 minutes as no cars of the type we had requested were available... No refund was offered, however we were invited to take out additional insurance costing 300 Euros. After we were given the key, we were asked to inspect the vehicle and to get a Hertz employee to look over the vehicle with us took additional time. It was poor from start to finish.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARIA - 16 September 2018
" The pick up was a bit of an unclear experience. They were kind and well prepared at the rent a car point but we had no clue about other fees to be paid. I am sure it was all regular and needed but it would be better to have a clearear idea of all the costs from the booking online step , so that you do not need to be given all the choices of covers / insurance/ various options at the pick up point, slowing down the procedures of picking up the car. The guy was kind and gave us some freebies as well so it is not to criticize but, next time i will make sure that what i am paying online is what I need not less and no need to add anything on the budget at the point of collecting the car . The car was clean new and very comfy! "
" Very busy at the pick up point. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICOLETTE - 16 September 2018
" See above. Never again with Sicily by Car. If you continue to offer suppliers like this, I will stop giving you business or recommendating Auto Europe to others. Until now I have been a good client of Auto Europe, but my recent experience was appalling. "
" I have already sent a complaint to you about this rental, which I never managed to pick up because the queue at the desk was three hours long. This is not an exaggeration. I would appreciate you investigating my complaint and replying to me soonest. The whole experience was disgraceful. I am expecting you to refund my payment in full. Regards, Nicolette Krajewski. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MICHAEL - 16 September 2018
" Generally good. "
" As with all Italian car rental companies, the speed and efficiency at the pick up desk was lacking. The staff member was friendly, but extremely slow and not at all customer focussed. But this seems to be the case across all Italian car hire companies at all airports. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALASTAIR - 14 September 2018
" . "
" A huge improvement by Locauto, compared to previous rentals (Palermo & Naples) & ahuge improvement on previous rentals in Catania "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by STEPHEN - 12 September 2018
" Booking process and choice very good as always. Always our first choice for hiring a car, never had any issues...just a poor choice on rental c9mpany on our part this t8me "
" We had to queue for 2.5 hours in a building with no toilet facilities or food/drink. There were 50 people before us and many after. The process was excrutiatingly slow for each rental despite them all being pre-booked and paid for. We had to ring our accomodation to say we would be much later than expected. Very unpleasant way to start our holiday. At no point was an apology forthcoming from the staff for the horrendous wait. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by EMILY - 12 September 2018
" Awful - they have basically scammed £200 pounds from me and I've not heard back from them since trying to contact them. "
" I wasn't able to use my voucher as my credit card wouldn't work and they wouldn't accept another one. I couldn't change the name of the driver to someone who had another card. When I spoke with customer service they advised me that if I was to cancel my booking I would get £75 back - to which I have no received. The handelling of the overall car hire was appalling and I certainly will not being using Budget again and will ensure anyone who I know won't use them either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JULIAN - 11 September 2018
" I feel like I got scammed, and will leave negative reviews unless I'm appropriately refunded for my voucher. "
" Optimo were not present at the airport - Instead I was directed to a stand for Auto-Europa (Sicily by Car) - The wait for the car hire I found was at least 3 hours (I picked up ticket number 27, and the counter was on 64!!). Not having time to wait this long, I had to go with another more expensive on the day provider - This cheap voucher was a scam! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by VINCENZO - 10 September 2018
" Good "
" I regularly book Firefly through AE. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LAKVINDER - 08 September 2018
" Good "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GILES - 03 September 2018
" It is impossible to recommend an organisation which operates sharp practices as set out above which would make Ryanair blush. I fully intend to alert others to the financial dangers of booking with you. "
" When we arrived at to collect the vehicle there was a 90 minute wait to talk to someone. They then informed us as were over an hour after the scheduled pick up time the vehicle was no longer available and demanded we pay an additional fee for an upgrade. We refused and said that we simply wanted a vehicle that we had paid for. Nevertheless on receiving the invoice at the end of the rental we can now see that they have added an unjustified fee. We will reject this additional charge and will be contesting it. When we booked the vehicle it was not evident that the vehicle had to be collected an hour of the specific booking time - we believe this action to be an unfair practice and would ask for the additional charge to be removed immediately. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by NICHOLAS - 03 September 2018
" Overall very good service. Nice clean car and very good value. "
" We had a 2 1/2 hr wait to pick up our car. The staff were very efficient and helpful but just not enough for such a busy airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SALVATORE - 02 September 2018
" Good rapport with customers "
" Staff very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by HARRY - 01 September 2018
" Terrible 2 hour wait. Completely unacceptable "
" It took almost 2 hours in a queue in the heat to pick our car up. Then told we were late and our car was not available ! Yes our flight was also late but this must be very common. If I have booked and paid for the car - I am going to pick it up. Totally rubbish service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATT - 01 September 2018
" See above "
" Absolutely dreadful. I have used your company for years and I will be going elsewhere from now on. Have made a complaint, however don't expect a reply as your customer service is non existent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by PETER - 31 August 2018
" Very poor. Far too much time waiting around. Several other car companies, in particular SEXT appeared far better organised "
" I waited 90 minutes at the Hetz/Thrifty counter at Catania airport. There were far too few people dealing with customers and they were extraordinarily slow. Similarly it took 40 minutes to return the car. A very bad experience and i would certainly never again use the company- at least in Catania "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MARIA - 30 August 2018
" Excellent "
" I found the whole experience from start to finish fantastic - would give this company 10 out of 10. After reading a lot of bad reviews about this company I was very hesitant to book but decided to take a chance and it paid off for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LUCIEN - 29 August 2018
" Just lots of delays picking up and dropping off. Otherwise they were friendly. "
" Huge queues at car pickup desk. Took 2 hours. Maggiore looked superb efficient on the other hand. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by FRANK - 29 August 2018
" Just due to the wait! "
" Counter staff were extremely busy, it took over 2hrs to collect the car. We didn't find this acceptable unfortunately! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MELVIN - 28 August 2018
" The auto Europe experience was easy and pleasant. But on arrival and initial collection from Thrifty was just unbelievable ant the worst ever experience. I'm contemplating taking legal action for the dangerous unsafe practices Thrifty operate. "
" Shocking dangerous, the worst experience. Terrible rude staff car in shocking condition, waited 3 hours to even get served. I ordered child seat for a two year old they didn't have one and told me they had a booster seat and it was ok to use a booster seat for a two year old I was just shocked this is Illegal and dangerous. The car was smashed and dented all over, the car had clearly been in multiple accidents with no repair questionable if this was road legal interior was not cleaned and ruined inside. Staff did not communicate apart from payment the just gave me a ticket didn't explain anything charges etc and told me to go and just started serving the next person just I credible disgusting experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MATTHEW - 28 August 2018
" I waited for two hours to claim our car before deciding to cancel it because the time it was taking was unacceptable. I would very much like my money - £261.01 - back, please "
" I waited for two hours to claim our car before deciding to cancel it because the time it was taking was unacceptable. I would very much like my money - £261.01 - back, please "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEPHEN - 27 August 2018
" The Autoeurope service is excellent, simple and straightfotward. "
" On arrival in Catania, i took a ticket from the service desk indicating where i was in the que. I waited approximately 2 hours to be served, i appreciate airport rentals are busy. However i rent every year at least once in Catania and i have never experienced such a wait. a couple of points: 1. There was no differentiation between the que for pre-booked and walk ins therefore i was waiting for people to negotiate cars and prices etc. which takes a lot longer than a straight pick up. I suggest Hertz/Dollar split out pre-booked and walk ins to speed things up. 2. After my 2 hour wait i was given my rental document and told to go to the outside desk, skip the que and ask for my car key. Upon going outside i walked past another long Que to find 2 staff busy with clients. When they finished (after waiting approx. 35mins) i asked a girl for the car key, she told me "the car was not available and that there was nothing she could do and that I should go back inside" her attitude was absolutely shocking didn't seem to care a customer had been waiting over 2 hours and essentially ignored any further questions from me. I went back inside and let the agent know, they could not understand this and told me the car was there and i should go back outside and ask for Martina. Again, I was met with disinterested staff, who seemed to be doing their best to actually avoid helping anyone. I actually had to announce in a raised voice, who is Martina to actually get attention. Low and behold it was the same girl who had 10mins earlier told me the car was not there. I am not sure what her problem was and why she couldn't give me the key the first time, however this should be investigated. As she was rude and unhelpful and had a customer running back and forth across an airport. i.e why could she not have called the desk inside to find my car???? In the end we landed at 1530 and didn't receive the car until 1900. We were 3 hours late arriving at our accommodation which inconvenienced both us and the gentlemen organising our apartment. please note: i used Catania every year and have never had such a hassle, general dollar or Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROSARIO - 26 August 2018
" I had to wait 02:30 to collect the car. I have a young child and she was so tired. The staff are ok, but the waiting time was unbelievable. When I arrived the number was 40 and my ticket to collect the car was 86. I don't think I will book again with Autoeurope and I won't recommend to anyone. All the people waiting to collect the car were complaining, I didn't, what's the point, I didn't have no choice. "
" I had to wait 02:30 to collect the car. I have a young child and she was so tired. The staff are ok, but the waiting time was unbelievable. When I arrived the number was 40 and my ticket to collect the car was 86. I don't think I will book again with Autoeurope and I won't recommend to anyone. All the people waiting to collect the car were complaining, I didn't, what's the point, I didn't have no choice. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DYLAN - 25 August 2018
" As a above. "
" I paid for the extra insurance cover on the car but was told at the desk that it basically wasn't worth the paper it was written on and they tried to get me to buy more (I didn't though). They also tried to get me to upgrade at a cost but I declined. The car was rather scratched but that didn't really worry me. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by SALLY - 25 August 2018
" From September I have switched away from Auto Europe because you have stopped including an additional driver with Locauto. "
" There was a 1.5 hour wait at the check- in desk, not the fault of the staff, just more staff needed. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by STEVEN - 22 August 2018
" Fuel consumption good, small car ideal for narrow streets with inconsiderate parking. Handbrake very poor. No water in windscreen bottle. "
" Was made to wait 3hours! To collect my car the staff were atrocious each collection took on average 25mins. Massive sales push for upgrade then bullying sales tactics to buy excess insurance and breakdown cover. Thus is despite me showing clerk my pre purchased cover at a fraction of the cost being demanded. I was then offered a free upgrade from a lancia small 4 dr to a Opel Mokka only to be told the Mokka was no longer available. Directions to Payless bay were inadequate. No information on location of return a simple map with contract would have helped. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by NATSUMI - 22 August 2018
" I have paid 106.44GBP to Auto Europe. And then found the rental car company's bill says "Rental Costs Group B/ Product 04 / Gross Price 93.60 Euro" and it took "Prepayments (Voucher) 93.60 Euro". So I suppose there is quite a margin there. As I have actually more expensive insurance cost than the car itself, which I cannot predict until I go to the counter. I will not use the voucher but rather directly contract with the rental car company in the future. "
" Pick up: The location of the counter (off Terminal) was not well explained in the voucher (only said look for AVIS) nor the terminal. As there are some companies like Hertz located in the terminal we struggled to understand we had to go outside to find AVIS. Once we managed to find the counter, it was a chaos. Yes it is a Summer peak time and it is busy. But the counter for Payless is with AVIS/Budget and even other companies was a complete nightmare. We took a ticket and waited but there were so many Italian speaking customers just jumped in and transacted. Felt very unfair. Service: it was not explained the road service was extra charge and sounded as if it were as part of extra insurance. I would have dropped if I could so would have appreciated that explained clearly. Drop off: The entrance to the return parking was very unclear and the sign is misleading to go to the paid parking space. I observe so many drivers ended up backing up from the parking gate to road, which was extremely dangerous. The sign can be improved. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GARY - 21 August 2018
" Very good experience over all. "
" Very helpful representatives at Catania Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 21 August 2018
" Ok "
" 3 hrs to pick up your car after leaving the airport is ridiculous. Completely ruined any plans we had and was a complete waste of time. They said it was like this for 6months of the year ie under staffed, poor instructions, poor waiting area. Waste of time! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON - 20 August 2018
" Generally ok, counter staff were not that helpful and friendly. "
" Generally ok, counter staff were not that helpful and friendly. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by JOHN - 20 August 2018
" Overall satisfied "
" Catania was a little chaotic. Paperwork for the condition of the car was not completed but I had taken a bunch of photos to show dents and scratches "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PAUL - 15 August 2018
" Apart from this everyone else was okay , but am extremely angry about this. Please respond "
" I am extremely disappointed because we took our zero excess on the car , returned the car in good order but the staff checked the lock and informed me that sometime had tried to force entry , but failed and allegedly the lock doesn't work with a key ( remote key works and is what I always use. I received an email saying that I am not covered and that they asked me for costs from the blocked amount. The staff told me this is a common occurrence . I cannot see why I am responsible for an an attempted illegal entry by someone and should not be held responsible. We have disputed this . Hope you can do something as at the moment I would not recommend to anyone using them. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CARMELO - 14 August 2018
" Don't go for maggiore, they keep trying it on with damages to vehicle "
" The car we picked up was filthy on the outside so I failed to Point out a small dent (hardly noticeable) on the door Maggiore claimed full damages of over £1000. They seem to always have no markings of damages on the initial paper they give you- for you to drive off unaware that's what they want you to do- so that they can charge as many customers the same damages as many times as they can- not happy "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by DAVID - 12 August 2018
" Very happy with Auto Europe. "
" Very happy with the car itself, although it was quite full of sand, leading us to wonder just how much we'd need to vacuum out before returning. Having been received straight from the car wash undried it was hard to check for existing damage (also because it was getting dark). That's the downside of car hire: 1. having to fend off being sold additional unwanted insurances, and 2. the anxiety of possibly having to contest the source of pre-existing scratches. On this occasion it worked out well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by CARL - 09 August 2018
" nothing else "
" All went well apart from a slight misunderstanding when Firefly asked for a credit card and said it should be at the drivers' name. We clarified with AutoEurope who said it was for the deposit, rather than the card used for payment (which is something the counter staff member had not mentioned). The member of the counter staff then asked for us to deal with someone else at Firefly. Our experience with the other members of staff was good and they were really helpful. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 09 August 2018
" My experience with Payless felt like a scam where I'd been ripped off. Would never ever use them again. "
" Would never ever use again - 2 hours to pick up the car. Was told I "had" to take out the additional insurance otherwise my card would be charged €5000. Cost me double what I initially expected - very bitter taste in the mouth. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by EDWARD - 08 August 2018
" See above "
" We waited 3 hours to collect our car. With 2 small children it was really unsatisfactory. In the end we went to the Priority desk and asked if we could BUY priority and was told no we could not but seeing as we were there he would process us. WHich was great but we should have known this was an option. So we effectively queue jumped but at this stage we still had about 20 more numbers to go before ours and we worked out the staff were processing 17 clients per hour so we knew it would be a long more wait. The car was fine, smaller than we expected but at this stage we didnt car. It was clean and met our needs. The staff at collection were good and also drop off. If the collection part was improved then I would recommend and use again but honestly it put us right off. Thanks "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAEME - 07 August 2018
" Generally we were very happy. Location hard to find but their out of the way location is reflected in the low price "
" This is not an easy place to find and It took us 45 minuets of waiting outside in the heat while other people were seen before us. Very pleased with the car and the drop off was completed in minutes. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GABRIELA - 06 August 2018
" I'm very happy with the car and service provided - I definitely recommend it to everyone "
" The car was nice and clean and the staff lovely and super helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEXANDER - 06 August 2018
" I was expecting a better vehicle than I got. During the booking process, it said Fiat 124 Spider, or similar. Was given a Fiat 500 Cabriolet. I'm sorry, but those two vehicles are surely not in the same class? "
" Catania Airport was chaotic, it was a long walk to a little tiny office in the car park of the hire company. They were more worried about selling the extra insurance than explaining about the car, for example the damage to the vehicle and the dirty seats and the overall cleanliness of the vehicle. In short, a poor experience. Check in was fairly quick. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by KWOK SHING - 06 August 2018
" It was all hassle free and the best zero worry, zero excess deal for me on that trip... "
" The lady at the counter was very nice and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CRAIG - 01 August 2018
" Look to be in bed with Sicily by car "
" I queued for 2 hours to pick up my car. Only 5 counter staff who spent more time seeking insurance you had already paid for. Avoid at all costs. Pay more and go to one of the big suppliers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by CARMELO - 01 August 2018
" Quick collection and return "
" Good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BISWAJIT - 01 August 2018
" This has been the worst experience for us when renting a car. Starting from the customer service in the Catania Airport, to picking up the car, to dropping it off everything was such a pain and a harrowing experience for us. 1. To begin with they gave both of us (there were 2 bookings) a wrong car. They gave us manual instead of automatic which we booked. 2. Then when we complained, they gave us one automatic convertible, and one automatic non-convertible. They offered us a free upgrade, but we had paid for 2 automatic convertible and therefore any upgrade was not helpful to us 3. They asked us to come and pick up the other automatic convertible the next day. We lived 30 minutes away from the airport, so it was a waste of money, fuel and time. 4. The manager in the department for Keddy (a lady) was the most unhelpful person we came across in such a difficult time. She wouldnt listen to our problems and just wanted us to accept whatever they were offering. 5. The booking was done saying it was a full to full fuel policy. However when we went to pick up our cars on 25th after almost 2-3 hours of wait and harassment, they gave us half filled fuel cars. The same thing happened when we came back to pick up our 2nd automatic convertible. They did not give us fully filled fuel. 6. They categorically asked us to return half filled fuel, because they were giving us half filled. However much to our continuous disappointment we received an invoice from Europcar where they have charged us refuelling and fuel charges for full tank. It has been the most harrowing experience for us and we will repeat this feedback in all online forums and reviews wherever we get a chance so others are aware of this level of service and never ever think of renting a car from Europcar, Keddy or AutoEurope. "
" This has been the worst experience for us when renting a car. Starting from the customer service in the Catania Airport, to picking up the car, to dropping it off everything was such a pain and a harrowing experience for us. 1. To begin with they gave both of us (there were 2 bookings) a wrong car. They gave us manual instead of automatic which we booked. 2. Then when we complained, they gave us one automatic convertible, and one automatic non-convertible. They offered us a free upgrade, but we had paid for 2 automatic convertible and therefore any upgrade was not helpful to us 3. They asked us to come and pick up the other automatic convertible the next day. We lived 30 minutes away from the airport, so it was a waste of money, fuel and time. 4. The manager in the department for Keddy (a lady) was the most unhelpful person we came across in such a difficult time. She wouldnt listen to our problems and just wanted us to accept whatever they were offering. 5. The booking was done saying it was a full to full fuel policy. However when we went to pick up our cars on 25th after almost 2-3 hours of wait and harassment, they gave us half filled fuel cars. The same thing happened when we came back to pick up our 2nd automatic convertible. They did not give us fully filled fuel. 6. They categorically asked us to return half filled fuel, because they were giving us half filled. However much to our continuous disappointment we received an invoice from Europcar where they have charged us refuelling and fuel charges for full tank. It has been the most harrowing experience for us and we will repeat this feedback in all online forums and reviews wherever we get a chance so others are aware of this level of service and never ever think of renting a car from Europcar, Keddy or AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by SHOVAN - 01 August 2018
" I had a really bad time with Europcar this time in Sicily. I had paid a lot of money and booked an Audi automatic convertible. I had to wait in the airport for 4 hours to get any vehicle. First after waiting for an hour I was given a manual car and had to go back to the reception again with kids and baggage to sort it out. then after waiting for 2 hours and speaking to multiple people at the desk I was told that i had to take some other vehicle and had to return it next morning and get the car I asked for(even though I had earlier received an email saying that that exact car I had booked was available to pick up). So I had to drive that car 45 mins to my hotel and then drive back 45 mins to the airport to return it and get the car I had booked. When i came back the car was still not ready ad ha to spend another 2 hours waiting for it. I spent almost more time at the EuropCar desk that anywhere else in Sicily during this trip. The people at reception refused to pay back the money for at least that night since i was having to take a car that i did not really want. I t was very unhelpful and I has really spoiled my experience and trip. On top of all this i get an invoice this morning for 7 litres of fuel even after returning a full tank from the diesel station near the airport. I really had never had this experience with any other car rental company ever in my life..... "
" I had a really bad time with Europcar this time in Sicily. I had paid a lot of money and booked an Audi automatic convertible. I had to wait in the airport for 4 hours to get any vehicle. First after waiting for an hour I was given a manual car and had to go back to the reception again with kids and baggage to sort it out. then after waiting for 2 hours and speaking to multiple people at the desk I was told that i had to take some other vehicle and had to return it next morning and get the car I asked for(even though I had earlier received an email saying that that exact car I had booked was available to pick up). So I had to drive that car 45 mins to my hotel and then drive back 45 mins to the airport to return it and get the car I had booked. When i came back the car was still not ready ad ha to spend another 2 hours waiting for it. I spent almost more time at the EuropCar desk that anywhere else in Sicily during this trip. The people at reception refused to pay back the money for at least that night since i was having to take a car that i did not really want. I t was very unhelpful and I has really spoiled my experience and trip. On top of all this i get an invoice this morning for 7 litres of fuel even after returning a full tank from the diesel station near the airport. I really had never had this experience with any other car rental company ever in my life..... "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by ALICJA - 28 July 2018
" Because of the complications with my credit card, next time I'd rather book directly with the car provider, as it would have given me more options and would have also been much cheaper. Other than that, everything was ok. "
" Overall we were satisfied wit Interrent. There was a glitch, as our original booking included a very high credit card reserve (I didn't read small print carefully), which my cc issuer interpreted as a potential fraud so it wouldn't let the transaction go through. It was very late, communication didn't work, and it looked like we wouldn't be able to rent the car we wanted but eventually the customer service lady found a solution, whereby we would get a different package, with a much smaller deposit, and cc paymen went through successfully. It cost us double the original rental quote but at that point we didn't have much choice. We were just happy that there was an alternative. So I could say that she saved the day. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CARON - 26 July 2018
" Happy "
" Efficient no waiting "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by STEPHEN - 25 July 2018
" If there was a time limit on picking up the car it WAS NOT CLEAR! "
" My flight was 55 minutes late so the car I paid for was given away and was charged 42 euros for the privilege, plus I had to wait for 40 minutes for the pleasure because the was not enough counter staff serving and they all seemed clueless! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROCCO - 25 July 2018
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MARCELLO - 25 July 2018
" Not as I was expecting "
" Very disappointed because they gave me the car which it had the tank not full. After 5 mins driving, it went down one bar. The car was dirty inside and outside. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by JOHN - 23 July 2018
" I HATE BEING SCAMMED. I WILL NEVER USE YOU AGAIN. EUROPE CAR CLAIMED NOT TO KNOW ANYTHING ABOUT INSURANCE WITH YOU. "
" I HAD TO PAY INSURANCE AGAIN - SCAMMERS. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 20 July 2018
" I have no idea if Auto Europe are any good. They should refuse to deal with Interrent "
" Awful. Will never use them again. Our flight was delayed and we waited an hour at collection point. Got forced into upgrade as original car no longer available. Not our fault that flight was delayed. Counter staff made no attempt to apologise for long wait. Every single other person being served had problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by JAMES - 18 July 2018
" To make matters worse, I was told that the total charge on my credit card would be 124 euro. I have since phoned my credit card company and have been told that there is a pending request for 200 euro. What a rip-off and thoroughly bad service. "
" Problems: 1. Delay of one and a half hours at the HERTZ desk on arrival. The conditions were not properly explained to me resulting in an unexpected 'Local charge' of 40 euro on drop-off. The counter staff were not able to explain this charge to me at drop-off (see below). 2. Rude, unhelpful counter staff at drop-off. When we turned up this member of staff (Laura) was shouting at another customer just before us. When I queried the charge she tried telling me that it was for 'supercover. I explained that I had taken out insurance in the UK and had not arranged any additional cover. She then said it was about excess. I explained that the deal was a no-excess deal, so it couldn't be that. She then said it was 'just something you have to pay in Italy'. When I queried this, she became rude and started shouting at me. I asked for details of head office, which she refused to give me ('You can look it up online'). She then referred me to the main terminal. I explained that I didn't want to speak with anyone at the main terminal as there is a long delay. She assured me that there was no delay. When we got to the terminal there was a long delay! My query was unresolved. I would never book through ZE DOLLAR again. This was the worst service I have ever had with care hire. Whilst we were there, we saw two other customers receive appalling service (one for a cleaning charge - the staff would not specify how much; another customer was told they had to pay for a Satnav that was not functioning). "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by FRANCIS - 17 July 2018
" Just would never use Hertz in Sicily again "
" Have completed Hertz survey !!!!! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by ANDY - 16 July 2018
" If all the details of a renter are already held by Auto Europe you need to make sure that the sub contractor has all the details already processed with the keys ready and a quick signature after an ID check. Not queuing for hours to fill in forms. Will use a leading brand next time. "
" Counter staff very disorganised. Car was not ready and we waited 90 minutes whilst it was "being washed". Endless paperwork filling in the same details that were on our original online request. generally unhelpful even though my wife speaks fluent Italian. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PETER - 15 July 2018
" Car fine, but counter staff, although friendly, were unable to cope with the rush of customers, all of whom had appeared to have prbooked. "
" When collecting the car the whole process was a shambles. The counter staff were completely overwhelmed by the number of customers. We had to wait about 2 hours to be processed by the counter staff, and received no familiarisation chat about the car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 14 July 2018
" Collection was an absolute nightmare, 100,s waiting, queued for hours!!!!! "
" No signposts to the payless desk, when we eventuallly found it we queued for hours. Never again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CHRISTOPHER - 13 July 2018
" No problems, checked car out for scratches, staff friendly, when returned, all very straightforward "
" Easy to find at airport, friendly staff, the car was nice, we had a small SUV, great for motorway, bit tricky on small mountain roads! Sat nav was very useful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by THOMAS - 12 July 2018
" Auto Europe has been a good place to get Car Hire - however, my Sicily experience has left me very disturbed. They also had additional costs like adding 15 euros for refuelling when I have brought the vehicle back with a full tank. So arriving with a voucher with 149 euros paid to you for car hire and ending up with another 400 euros costs plus the 300 euros for the damage ends up with me feeling upset and unsure how to proceed with my next car hire. "
" When I arrived to pick up the car I was offered an upgraded car for extra cost. The cost was not very clear and turned out to be more than I had expected. A Sat Nav was included without extra cost which was a help. The sales person then wanted to add considerable costs to cover accidents and personal accident cover. I already have a separate policy to cover these so declined them. I did take a roadside assistance cover. I examined the car for any damage before leaving and all looked in order. When I returned the car a scratch on the underside of the front apron was discovered and I was charged almost 300 euros. I am almost 100% certain that this did not happen while I had the car. I cannot say that I had looked at that particular spot as I picked up the car. I get the impression that they were not happy that I did not take their extra cover. A very good value car hire from Auto Europe was turning out to be quite the opposite with all the extra costs. I almost feel that they knew of this damage and that it gave them the opportunity to recover some of the money they wanted to take from me when I took on the car. I have used Auto Europe on many occasions and have not encountered this price hike strategy before. Whether this is an Avis strategy or not I do not know, but this whole encounter has left me very unhappy. I an in the process of recovering the 300 euros from my other insurance company. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 10 July 2018
" I enjoyed booking through Auto Europe. I found the kind of vehicles at the prices I wanted and the process was easy. The only draw back from booking directly with the rental company is that the rental company can then claim ignorance about any upgrades I've purchased through Auto Europe (like excess reimbursement, damage waiver including tires glass and wheels, etc...). "
" I rent a lot of vehicles around the world and it has become the norm to be encounter manipulative, condescending and aggressive counter staff. They can make it very difficult to decline certain 'enhancements' to the rental that you have booked in advance. My experience with Alamo in Catania airport was exactly this. We were even lied to about fuel prices in Sicily in an attempt to up-sell us a more expensive retail vehicle. The member of staff claimed that we would save a considerable amount of money by upgrading to a diesel vehicle due to the difference in cost of diesel and unleaded petrol. A total lie all round. Although this sort of behaviour is standard, it should by no means be acceptable. Also, being threatened and intimidated by a professional salesperson is a horrible way to start a holiday. In contrast, the staff at the car collecting/drop-off parking lot were very helpful, friendly and efficient. They made the damage check process transparent and encouraged us to take our time and question anything we spotted. We were impressed with these people. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEITH - 08 July 2018
" overall very good. i would certainly use them again. "
" excellent car for the money. too few staff at counter especially at pick up but once attended to, the staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IAN - 05 July 2018
" Helpful staff. "
" Easy to deal with. Nice low mileage car. The signage at Catania airport car pick up and drop off needs to improve. We weren't the only ones to get confused. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SEBASTIANO - 05 July 2018
" Very nice and easy to book "
" This is the second time that I was waiting for three and half hours before I drove away Not enough agents to take care of customers Ridiculous "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GEOFFREY - 04 July 2018
" The initial booking with AutoEurope was very smooth and they were very helpful. The problem lies with Budget at Catania Airport. I would book using AutoEurope again but I am not sure I would use Budget/Avis again. Plus getting a car at Catania Airport in mid June is a nightmare so I probably won't do that again either. "
" At Catania Airport we had to wait in a queue for over an hour to collect our vehicle from Budget in chaotic conditions. When we eventually reached the desk we were told there were no cars in the category we had booked and so we would have to have an upgrade and pay the difference. We did this and it was explained to us that the extra amount to pay was to cover the upgrade. We were not sure if this was correct but given the situation had no option but to go ahead with it. On drop off we were told that the additional amount to be paid was not for an upgrade - which should not be charged for given that our booked model of vehicle was not available - but was for roadside assistance. We did not agree to take out roadside assistance and the form that we signed did not make this clear. All in all a very confusing experience and one that ended up with us paying £116.31 more than we had expected. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 30 June 2018
" A 3 hour wait to sign for the car , not acceptable "
" We had to wait in a long queue for 3hours for our turn at the counter to sign for the car. This is the longest time we have to wait to sign for a hire car !!! This was very annoying and not a good start for our short holiday. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MARCO - 29 June 2018
" Terrible expirence I been use auto Europe for many years and I never had this problem with any of the car rental the promote. This time very horrible experience the amount of waiting time to pick up the car was not acceptable. I'll never use again Sicily by car even i need pay more. "
" It was unreal the amount of waiting time to pick up the car. I been at Catania airport at 10:30 in the counter and I had to wait 53 peoples in front of me, I waited for 3 hours and half. I have another booking with Sicily by car for July but I'm going to cancel it very poor customer service. After wait more than 3 hours no refreshments was offered and not discount. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 28 June 2018
" The experiance is everything i had heard about Cantania and hiring a car but worse. Had to book another car paying three times more. When we telephoned auto europe at 10 minutes past 10 to ask what we could do we could only get an answer phone. Once we contacted you by e-mail the day after you dident answer one of our questions that we asked you just said no refund. I am now going to share my thoughts with every review site that i can find and as i find your customer service not acceptable "
" Can not believe that when we arrived they had shut up and gone home. Every other car hire company both in the terminal and across the road were still open and doing business. Can not believe that when we telephoned the number on the desk it was an answer phone with no emergency contact "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by XING WEI - 27 June 2018
" The booking was easy, however car collection is very dependent on whether it's a busy day at the airports. Car return was a Breeze and easy to sort out. "
" We waited 1.5 hours before being served. Equally we saw people jumping the queue by being insistent or angry. However upon being served, the staff were professional and tried their best to accommodate us in any way they could. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATTEO - 27 June 2018
" Avoid Maggiore "
" 2h queue at desk on pick up Guy at desk on pick up very unhelpful and rude Car not available, only option given was to shorten our rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by PAUL - 27 June 2018
" As above in box 3. "
" the pickup of the car was utterly chaotic. We took a ticket and waited one hour 15 minutes to be seen. So while I have ticked the box above as 'very satisfied' this is because the staff on the desk were very good natured and helpful but the whole process was so chaotic and disorganised. Too many people, too few staff. The car itself was good, drop off was busy but not as crazy as the pick up. Given there are so many car rental companies to choose from at Catania we will choose a different company next time. To wait 1 hour 15 minutes when you arrive and want to get to your final destination is just too much. What on earth is it like in 'high' season???? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 26 June 2018
" Very simple booking and you have contacts with good suppliers. I've used Auto Europe before and I'll be using you again. What about discounts or loyalty bonuses for returning customers? "
" Very friendly staff at Catania airport who made us feel at ease. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTOPHER - 25 June 2018
" Mostly really good except dropoff "
" Drop off staff were fine. But signposting near and within airport was poor or non existant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by STEFAN - 24 June 2018
" All was perfect ! "
" Very good ! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VLADIMIR - 21 June 2018
" Allowing me to book in my home currency is great benefit. "
" + "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GARY - 21 June 2018
" Good car, no problems "
" Only negative was at pick up, which was part of Avis. It seemed as if Payless came a far 2nd from Avis as though they had a queing/ticketing system my ticket never came up. However once they realised I was there they acted quickly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALLAN - 21 June 2018
" All ok "
" Happy overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ARUN - 20 June 2018
" I chose Alamo as a supposedly less scam like agency, but it appears you have outsourced your work to local firm in Sicily, acting for half a dozen companies, with different attitudes of customer service. The charge for minor repair is totally disproportionate to damage even if it was my fault, and it feels likely that you charge customers but don't bother doing the repairs. Certainly in sicily, the vast majority of cars on the road are full of minor or even major scratches and scrapes!! "
" slow +++ to do paperwork on arrival at Catania airport, usual hardshell re insurance. They kept stressing that it was a new car on pick up ( 8000 odd on clock) and then hassled about small scratch on front bumper on return, with 200 euro charge, though we had no recall of accident, not had we inspected car on pick up in such small detail to have noticed that - it could have been there from previous users... All felt very scam like. I had to sign away most of my rights at drop off. Was not given paperwork, just told it would be emailed to me. Luckily I spotted incorrect email address and fixed that. paperwork sent did not include photos of accident he had taken. Email to their office not easy, and has to be according to their strict line by line policy, even though I quoted all relevant numbers. No instructions on how to use the car- many features not common- like electronic handbrake. I struggled initially with hill parking and hill starts. No introduction to special features in cruise control. Erroneous sales tactic saying diesel was 30% cheaper than petrol, when in fact price difference is only 10-12% in Sicily at present. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DARYL - 19 June 2018
" Everything was really good apart from the waiting time to collect the car, we had to wait foran hour and a half to collect the car. But everything else was great. "
" Sicily is beautiful very authentic and rustic. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 18 June 2018
" Nice to have the nil excess direct from the supplier "
" Pleasantly surprised given the price "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by BENJAMIN - 17 June 2018
" In this day and age to be totally inflexible to an experienced traveller on my honeymoon ruined our day of driving and I paid a £100 premium for a service I didn't get. "
" I arrived a day late as I got the date wrong They gave my convertible to someone else so I got a Fiat panda even though I'd paid double to get a nice car for my honeymoon I called Autoeurope and the lady on the phone was the most rude unhelpful person I have ever dealt with and I use you once or twice a year "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by WARREN - 16 June 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 13 June 2018
" See comment re excess insurance above. "
" Efficient - but expensive compared to other EU countries. Don't understand why they insisted that they block c Eur800 on my credit card when I bought a package from AutoEurope that included full excess being covered automatically as part of the purchase and which was not an excess reimbursement arrangement. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAHAM - 13 June 2018
" I have experienced a new low as a customer. I feel like I have be left on the side of the road for dead after being robbed. "
" I have experienced a new low as a customer. I feel like I have be left on the side of the road for dead after being robbed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by ELIZABETH - 13 May 2018
" Mostly dependant on experience with the car renter, in this case very good. "
" A very good rental experience. Couldn't fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 12 May 2018
" Perfetto "
" Very pleasant experience and very convenient located at both airports "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FRANS - 11 May 2018
" see above "
" since the queuing time for pick up was well over 2 hours !!!!! i decided to go and rent a car there and then from another company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAVEL - 09 May 2018
" All good apart from taking too long to pick up the car. "
" The queue at the pick up was too long. Took about 45mins to pick up the car. Too long! Happy with the car and drop off though. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RODERICK - 03 May 2018
" I have used Autoeurope for years and have never been disappointed. "
" Easy booking process. Very friendly and helpful counter staff. Car in excellent condition and drop-off staff courteous and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KAREN - 02 May 2018
" no comment "
" One hour wait in a queue to pick up the car then hard sell to buy extra insurance which was bordering on frightening. The extra insurance was almost double the original car hire and basic insurance. One scratch was noted on the original document but when the car was collected there were 10 scratches all had to be noted and photographed. An altogether miserable experience of car rental. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by SIMON - 02 May 2018
" Good "
" Overall good, drop off signage / location a little confusing. Expensive for a convertible hire "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CHRISTOPHER - 01 May 2018
" Sicily Airport is where I collected the car. They make you wait hours to sort paperwork out as Avis is given priority. "
" When arriving for collection I was given a ticket to join a que and wait. Problem was, priority was given to Avis and not Payless car hire which is the cheaper version. For every 10 numbers of Avis that was seem 1 of pay less was dealt with. My number was 17. I stood for 2 hours and 10 mins and still number 13 had only been seen. So I took a Avis ticket so I could demand to be seen, just to be told that out of the 6 computers they had only 1 that could deal with Payless customers but after causing such a upset the person on the 1 computer dealt with me! What a great start to my holiday!!! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by SIMON - 29 April 2018
" Picking out the car return signs is a little awkward despite the company's best efforts. All the major car hire pickup offices are together with a typically Italian approach to pedestrian access from the terminal. I suspect both these issues however are attributable to the airport authorities and not the car hire company!!! "
" Excellent service by friendly staff. Plenty of staff on duty at pick up kept the delay to a minimum ..... although at a busy airport there is always an unavoidable wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TOM - 26 April 2018
" Always easy to book with "
" Good Car, unmarked & brand new, easy access to rental desk and speedy service. A little scary driving in Sicily where almost every car has battle scars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIAN - 04 July 2015
" Will depend on how well company deal with a claim I have for minor tyre damage on car hired and on which I purchased insurance cover. Overall so far Auto Europe given good service. "
" Far from clear pricing structure on products offered, and firm seems to make a lot of money from very minor damages to cars which are dealt with as wear and tear in Enterprise UK which my organisation regularly uses . "
CATANIA, IT - Reviewed by DAVID - 04 July 2015
" Listing an airport car hire should mean they are actually on the airport, 'call upon arrival' means nothing at the time of hire but is a get out for you knowing they have no presence on location and means nothing to a customer . There's no way for customers to tell this until they arrive and have the hassle of finding out where they have to go, phone numbers either engaged or not answered meant we were left for over an hour trying to figure out what to do. I've used auto europe before but wont be using them again after this debacle, I'll hire direct from the big companies I know are located at the airport complex. Misleading and poor information needs to be checked, preferably by someone who's actually been to these firms I feel cheated "
" Why does their insurance for one week cost more than my car insurance for a whole year and more than the hire costs. Playing dumb at the check in desk and only presenting one option is not helpful with us being left with little choice but be forced to take their local cover, and before you say we could have sorted this on the website we are then told were liable for THOUSANDS of euros for trivial damage- almost a threat. Plus...THEY MOVED LOCATIONS WHILE WE WERE ON HIRE AND DIDN'T TELL US!!!!!!!!!!!! Only by chance did we meet someone at the old site(the one we picked up the car from) when returning the car who showed us to the new site a mile or so away- even further from the airport. Firefly do NOT have facilities at Catania airport! "
CATANIA, IT - Reviewed by HOWARD - 01 July 2015
" All OK "
" Better than some "
CATANIA, IT - Reviewed by JAMES - 30 June 2015
" Obtaining the vehicle was quite time-consuming as the office was understaffed and a lot of people were bringing cars in just as I was trying to pick a car up. Bringing the car back was smooth -- no delays at all. "
CATANIA, IT - Reviewed by JEFF - 24 June 2015
" The insurance issue is still confusing. Your advice is to decline the local extra insurance (EUR 120) but the local company states that brokers offer the top up option to make money and us not adequate for the local environment. There seems to be a disconnect here between you the broker and the local agent with the customer left in the middle. This should be resolved so the customer is not facing this dilemma. "
" The same as above. The customer should not be placed in this position. "
CATANIA, IT - Reviewed by CINZIA - 24 June 2015
" I m a regular customer and most of the time there is A long queue at the desk. The staff is very polite and compensate the inconvenient. It can be excellent service just improving the waiting time to collect the car. "
CATANIA, IT - Reviewed by DAVID - 24 June 2015
" Very happy with the car and the service "
CATANIA, IT - Reviewed by JOHN - 23 June 2015
" On return the vehicle was inspected microscopically to find the slightest scratch. I was required to sign a tablet twice which I could not read. I had been unable to fill the car to return it and was invoiced for TWO charges totalling 49.53 Euros for refuelling with fuel costing 9.80. On my return I find that a further 78.20 Euros had been drawn from my card without invoice. I have Excess Insurance but require an Invoice in order to claim. My contract was with you. Please sort this out before I do my Tripadviser review. "
" On return the vehicle was inspected microscopically to find the slightest scratch. I was required to sign a tablet twice which I could not read. I had been unable to fill the car to return it and was invoiced for TWO charges totalling 49.53 Euros for refuelling with fuel costing 9.80. On my return I find that a further 78.20 Euros had been drawn from my card without invoice. I have Excess Insurance but require an Invoice in order to claim. Please sort this out before I do my Tripadviser review. Your contact system does not seem to recognise me. "
CATANIA, IT - Reviewed by JOHN - 17 June 2015
" You do not make clear that Europcar can and will put pressure on the tired traveller to make significant additional charges to the sum already paid to Auto Europe- I felt the money paid to Auto Europe was seen more as a booking fee rather than a hire payment I will book direct next time to avoid these additional payments "
" They pressured me into taking a higher level of insurance - I had already taken extra protection out with Auto Europe and then Europcar still charged me 185 euros for a 2cm area of damage ended paying them over 500 euros on top of what I had already paid you- I think the system did not work well and you should make these potential additional charges clearer on your website "
CATANIA, IT - Reviewed by JOHN - 17 June 2015
CATANIA, IT - Reviewed by MALCOLM - 16 June 2015
CATANIA, IT - Reviewed by MADELEINE - 16 June 2015
" When there is an extra charge for young people please make it clearer as we didn't realise this until we arrived. "
CATANIA, IT - Reviewed by JAKE - 16 June 2015
" Bus from airport, hard to find. Took ages. Given a rubbish car that wasn't powerful and we had explained we were staying in the mountains. Wont be using firefly again "
CATANIA, IT - Reviewed by DAVID - 15 June 2015
CATANIA, IT - Reviewed by RICHARD - 14 June 2015
" No problems with booking or documents whatsoever. "
" Check in at Catania was clearly busy, but very organised, polite and good humoured, even though the computer system started to run slowly. Car was very good and clean. Small criticisms 1) the tank was not full (Ok although recorded as 6/8) and 2) the windscreen washer bottle was empty. Return is better than it was 2 years ago but still confusing to find exact entry point to car park and finding the correct place to park. It would be good to have someone at the gate to meet and direct you. Very important if you have a plane to catch! Otherwise, everything was fine. "
CATANIA, IT - Reviewed by KRISHNA - 11 June 2015
" There were three persons working behind the desk when we arrived at the desk at Catania airport. We were waiting for about 30min before we were seen to. This couldve been faster. also the description of the location of the car rental companies could be better as it only says "desk in terminal" on the voucher we were given. So it took a long time to find them. "
CATANIA, IT - Reviewed by WARWICK - 11 June 2015
" Very long queues up to two hours for some people, poor logistics. unfriendlty staff "
" Very long queues up to two hours for some people, poor logistics. unfriendlty staff "
CATANIA, IT - Reviewed by DEREK - 09 June 2015
" This is the second time we have used them, I found they give a very good service. "
CATANIA, IT - Reviewed by ALEKSANDRA - 08 June 2015
" I am sorry,to inform you, that i am extremely dissapointed with the Catania airport service. I think it is a joke, how unprofessional, rude and ignorant was a person wrorking in your office in Catania airport on the evening of 25 of may. I would not consider using services of Auto Europe again. Regards Aleksandra "
CATANIA, IT - Reviewed by JAMES - 03 June 2015
CATANIA, IT - Reviewed by DAVID - 01 June 2015
" See below comments re Maggiore. "
" Maggiore were extremely unhelpful and difficult when we tried to pay the deposit for the insurance excess of 800 and their system kept rejecting firstly my credit card then 2 subsequent cards. We were faced with not being able to take the car until they eventually swiped the 3rd card which worked. The whole process took 90 minutes and was very stressful. They were also unhelpful with instructions to find the car in the garage and in the end we had to drag one of them out to show us where it was. "
CATANIA, IT - Reviewed by JEREMY - 30 May 2015
" It would be helpful have an objective opinion as given by other hirers of the local company for whom AE are acting as agents. also the directions given by AE on where to find SMILE ( More accurately described as "Maggiore") were misleading and incorrect. "
" The car, a Peugeot 208 was nearly new and was excellent. The main problem was to locate the SMILE/Maggiore office at Catania Airport. No signs at all. also the rep dealing with the paperwork was dour and not very helpful. Return arrangements good and professional. "
CATANIA, IT - Reviewed by KEITH - 29 May 2015
" Website very clear and informitive. "
" Staff are always polite and friendly, plus helpful, "
CATANIA, IT - Reviewed by HAMISH - 29 May 2015
" The queue to pick up the car at Catania were quite long but everything was very efficient and the car was great "
CATANIA, IT - Reviewed by MARK - 28 May 2015
" Professional service, good quality cars, nice people ! "
CATANIA, IT - Reviewed by BALAZS - 25 May 2015
" over one hour of waiting at the desk, no screen wash in the car, otherwise ok "
CATANIA, IT - Reviewed by BALDASSARE - 21 May 2015
" Have just been charged 600+ euros for damage which I was unaware of. Top up charge for fuel also a matter for discussion. Not happy with this. "
CATANIA, IT - Reviewed by GIOVANNI - 19 May 2015
" really felt hard sell on additional insurance, even though I had CDW and Theft on the deal, iceing on cake was charged 8 Euro as car was dirty, not my falt it rained. All in all not a good expierence will not use again. "
CATANIA, IT - Reviewed by ADRIAN - 14 May 2015
CATANIA, IT - Reviewed by JASON - 02 May 2015
CATANIA, IT - Reviewed by DIMITRIS - 14 April 2015
" The booking process was very smooth and the local company provided a good service. "
" They need more signs to guide customers to the car pick up and return locations, especially as they are not the same. Other than that their service was good and the car was in very good condition. "
CATANIA, IT - Reviewed by GREGORY - 05 January 2015
" Good service, available 24x7 by phone without delay. "
" Difficult to find the AE desk at Catania airport (which is outside in the Car Rental area). Would benefit from signage in the main terminal. But, otherwise, service was quick and efficient. once we found the desk. Car drop off in Palermo was also very quick and efficient. Staff were waiting in the car park to check the vehicle. No queue at the desk. "
CATANIA, IT - Reviewed by NEIL - 05 December 2014
" efficient, quick and easy and with very competitive pricing indeed "
" Overall good; a bit brusque at the pick-up desk, but all quick and easy; no queues at start or end "
CATANIA, IT - Reviewed by NIGEL - 21 November 2014
" Excellent service at a very good price "
" Car was in excellent condition. Good service locally. Car was inspected very thoroughly both before and after rental "
CATANIA, IT - Reviewed by IRINA - 08 November 2014
" Good price. Thank you! "
" Quick service, almost new car. Fully satisfied. "
CATANIA, IT - Reviewed by IAN - 14 October 2014
" LocAuto was quite difficult to locate on arrival. Not very well signposted. Pick up and drop off service very slick. No problems "
" As above "
CATANIA, IT - Reviewed by MARK - 13 October 2014
" the contact number for firefly was NOT on voucher and also says pick up at airport- and I knew it was a shuttle bus.Great difficulty in finding pick up point Other wise very good rate "
" once found good service and looked easier to sort out that others were having with other hire companies at air port. Should allow additional credit cards to work as drivers' card was initially refused and firefly would not accept my card although had been used to pay for hire "
CATANIA, IT - Reviewed by FRANCESCO - 30 September 2014
" Good. Auto Europe Refundable Excess Program is Not Clear, "
" I was very happy with Firefly Car Rental, the staff very professional full knowledge of their duty. I will choose again next time I will back to Catania. (Sono rimasto molto contento di avere affittato la macchina con questa compagnia Firefly, il Personale molto efficiente è cortesia, la prossima volta che vado a Catania questa compagnia Firefly sarà la mia preferita Autonoleggio.) Regards, Francesco "
CATANIA, IT - Reviewed by STEPHEN - 30 September 2014
" The car we had was a Citreon C5, which in hindsight was actually bigger than would have been ideal for navigating through some of the narrow streets of placesvlike Agrigento and Ragusa. "
" Easy drop off service. Have sent an email yesterday requesting the return of our sat nav windscreen holder which was accidentally left on the windscreen, we will pay for postage to have it returned. "
CATANIA, IT - Reviewed by JAMES - 29 September 2014
" Extremely professional and knowledgeable info at your fingertips! "
" Confusion in Sicily, but I think that is the nature of the area and island. Sorry, this is an American speaking, but compared to the U. S., it leaves a lot to be desired. We are much more service oriented. "
CATANIA, IT - Reviewed by LEON - 02 September 2014
" Fine "
" We had to wait far too long to pick up the car. It was at least an hour! "
CATANIA, IT - Reviewed by DEREK - 19 August 2014
" Easy to book, good rates, voucher arrived quickly. Will book with AutoEurope again. "
" Vehicle was in excellent condition but customer service was non-existent. We had a puncture while travelling and all telephone numbers -Roadside Assistance, Main Office, Customer Service, etc- all rang through as "Out of Service." An email sent to Customer Service via the internet was acknowledged but received no reply. Would not hire from this company again. "
CATANIA, IT - Reviewed by MICHAELA - 18 August 2014
" On line service very easy to use and operator on phone line answered my only query re my drivers licence very quickly. "
" Having got through baggage collection very quickly in Catania, it took us two hours of queuing to collect the car from Europcar. The service was incredibly slow and seemed to be due to the staff trying to sell all the extras over the desk to confused people. They tried to do this to us even though we had already selected the extras we required through the website. Saying no to everything significantly speeded the service up. However, I lost 3 hours of my holiday in a very hot room due to complete inefficiency!!!! "
CATANIA, IT - Reviewed by DAVID - 11 July 2014
" Booking seemed very clear with no hidden charges. "
" Very good except tried to sell additional insurance for over 160 euros. "
CATANIA, IT - Reviewed by PHILIP - 07 July 2014
" no problems. All went well. "
" V difficult to find car hire firms at Catania. Poorly signposted unless with Hertz! Finding car hire return also v difficult . Needs much better sign posting. "
CATANIA, IT - Reviewed by JOHN - 22 June 2014
" Excellent vehicle (Nissan Puma), good value, efficient booking process "
" Good vehicle. Signage to office at Catania could have been clearer. "
CATANIA, IT - Reviewed by FIDELMA - 13 June 2014
" you have some terrific staff n the USA who were extremely helpful to me "
" panic as planned to use debit card - had not read the small print - managed to find cc that worked and all was well, the guy I dealt with was so kind, patient, spoke perfect English and sent me on my way with a free upgrade, the Ford Cmax was a great little car "
CATANIA, IT - Reviewed by FIDELMA - 13 June 2014
" you have some terrific staff n the USA who were extremely helpful to me "
" panic as planned to use debit card - had not read the small print - managed to find cc that worked and all was well, the guy I dealt with was so kind, patient, spoke perfect English and sent me on my way with a free upgrade, the Ford Cmax was a great little car "
CATANIA, IT - Reviewed by PATRICIA - 29 May 2014
" Good Service and range of options on this trip and in the past we have had very good support from holiday autos when we had dificulties with a previous hire company. "
" Initial instructions about where to get minibus to pick up site need to be clearer but otherwise we were pleased with the service and the car, a Fiat Punto, drove well throughout our weeks rental. "
CATANIA, IT - Reviewed by SABINE - 11 May 2014
" Charging for an extra driver should be highlighted more when showing prices. "
" Picking up the car was very slow - dropping off was fast and easy. "
CATANIA, IT - Reviewed by KEITH - 08 April 2014
" Website easy to understand and prices quoted are very competitive. "
" They are the most helpful and polite rental company and the car provided is always the latest in its range. "
CATANIA, IT - Reviewed by VERA - 14 March 2014
" Great and cheap service, noneless good quality and good standards and courtesy "
" Car provided was great,but not much choice of other cars there. "
CATANIA, IT - Reviewed by MICHAEL - 07 March 2014
" An amazing Company, been using you for over ten years now and always been completely satisfied. One comment - it would be useful to know early on in the booking process if Car Hire Company is 'on-site' at airports "
" Better signage from the terminal to their offices would be useful "
CATANIA, IT - Reviewed by DAVE - 10 November 2013
" Still following up a claim against by excess protection which may influence my judgement. So far all communication with representatives has been very positive. Insurance clauses have been explained well and you don't feel under pressure to close the call quickly. If my claim is settled without problems then I would upgrade my rating to very satisfied and I would have no problems with recommending the company to others. So far it has been a joy. "
" On pick up the car we had to wait for a clean car and then our pre-hire inspection identified some scratches not on the damage sheet. On return a further scratch was identified which you would need to bend down to see as it was low on the front number. I am sure I would have noticed causing this but as I had not found it earlier I have got landed with an excess charge. This has left a very sour taste and I am sure that it will not get repaired so it feels like a classic tourist rip off. "
CATANIA, IT - Reviewed by CAROLINE - 04 November 2013
" Solid service. "
" Couldn't find it very easily. "
CATANIA, IT - Reviewed by MICHAEL - 21 October 2013
" directions for return of hire car at Catania very poor. Joined several other hirers in the office car park requiring another circuit of the airport to find correct entrance. Other than that, very happy. "
" directions for return of hire car at Catania very poor. Joined several other hirers in the office car park requiring another circuit of the airport to find correct entrance. Other than that, very happy. "
CATANIA, IT - Reviewed by TONY - 13 July 2013
" Good price BUT - no mention when I booked as to where to pick the car up from at Catania airport. After queueing at the autoeurope desk for 20 minutes I was told that we had to wait outside the office for a minibus to take us to the Firefly office to collect the car as autoeurope were only an agent and not the rental company. After standing for 20 minutes in sweltering heat and no shade a bus finally arrived and took us to collect the car from Firefly. There were no signs or info anywhere telling you where to go. This is not the start you want when landing in a foreign country and don't speak the language, the procedure for picking up the car should have been explained much more clearly by autoeurope. "
" Car and service from Firefly themselves was fine, their staff spoke pretty good English and they didn't keep us waiting long when we returned the car and bussed us back to the Catania airport terminal departures door within a few minutes. "
CATANIA, IT - Reviewed by LASZLO - 10 June 2013
" Booking could not be more smooth and easy! "
" Friendly, helpful staff at the desk, they speaks fluent english. The car (Fiat 500) was spotless, and almost brand new. Highly recommended! "
CATANIA, IT - Reviewed by GRAHAM - 09 June 2013
" Great service, will definitely recommend and use again. More detail about dcw and excesses would be good. "
" All good with car rental, but a better explanation on how to find Syracuse airport pickup point would be helpful. "
CATANIA, IT - Reviewed by THOMAS - 08 June 2013
" I was extremely satisfied by the service from Auto Europe/Thrifty. The car was a little bigger than I was expecting however it was very comfortable and performed well throughout my journeys. "
" As above. "
CATANIA, IT - Reviewed by ANDREW - 05 June 2013
" We have used Auto Europe a few times now and am happy with the ease of booking, service provided and value for money. "
" Car was new and in good condition. Service at Catania and Palermo for drop-off was efficient and courteous. "
CATANIA, IT - Reviewed by TERENCE - 25 May 2013
" Overall Auto Europe was good, and efficient but see comments for Catania Airport. Palermo drop off was very good. "
" The pick up area at Catania Airport was chaotic because all the car rental operators work from the same small building It would be great if there were different areas for different companies. "
CATANIA, IT - Reviewed by KEVIN - 19 March 2013
" Hassle free. All was according to the booking. I would use it again anytime. "
" Hassle free. All was according to the booking. I would use it again anytime. "
CATANIA, IT - Reviewed by KAREN - 24 February 2013
" Wonderful! Excellent booking system with good rates that facilitated the whole process. I will definitely use your highly professional and efficient system again. Thank you. "
" Overall very good. I did not receive a ticket for the toll booth and was soundly remonstrated by the toll booth operator who advised me that I should have been given one by Thrifty and charged me an extra fee. Other than that check in was very good. Check out was thorough so it took some time but was still very good. Thank you. "
CATANIA, IT - Reviewed by ROBIN - 26 June 2012
" really helpful, kind and professional "
CATANIA, IT - Reviewed by RUTH - 26 June 2012
" Excellent service from start to finish. "
" Great car.Friendly efficient staff.Very professional.No problem at all "
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