AUTO EUROPE CATANIA, ITALY Car Rental Reviews

CATANIA, IT - Reviewed by DAVID - 15 November 2020

" Always book with Autoeurope around the world. Insurance peace of mind and good rates. "

" Smooth experience for collection and drop off. Had a diesel Seat Alona for 2 weeks. Best rate. Had full coverage. Driving around Sicily is tricky, but there was no damage to vehicle. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DAVID - 29 October 2020

" Very swift, allowed us to pick up the car earlier than booked and very friendly! "

" Very swift, allowed us to pick up the car earlier than booked and very friendly! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHRISTOPHER - 16 September 2020

" Happy customer. "

" Very pleasant experience would have been even better if the we could have convinced the Satnav to speak! It just showed a map no voice. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREA - 08 September 2020

" Overall really rally satisfied. "

" Can't complain about anything, the anti covid new check-in in Catania was just perfect, I gave my number to the counter staff and the Budget offices called me within 5 minutes, it was even faster than usual. The Car was pristine and we enjoyed our stay and exploring thanks to it. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANTHONY - 03 September 2020

" Overall I was satisfied and will use Herz again providing I do not receive any unexpected surprises on the blocked money on the credit card. "

" Very pleased with the service received from the Herz representative who did not push for extra sales and had no problem in checking the car when I found extra marks. "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by GYORGY - 19 August 2020

" Friendly and professional Super price "

" Fast customer service High quality car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ORAZIO - 02 July 2020

" Great offer "

" Polite and great service, very new car "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 12 March 2020

" Extremely good value! "

" Amazing value, efficient operation. Only thing to note is the pickup from Catania Airport is outside the terminal. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JONATHAN - 11 March 2020

" Good value , everything ran smoothly "

" No problems - didn't take long to get on the road "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by MICHAEL - 21 January 2020

" Very easy and smooth "

" Very helpful, no problems what so ever "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREW - 29 October 2019

" Easy to use price comparison tool "

" No issues at all, quick and friendly service and car was upgraded at no extra cost "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KARLA - 21 October 2019

" Worked great "

" Fantastic experience. Fabrizio was so kind and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ENRICO - 21 October 2019

" Helpful, professional, "

" I was very happy with the experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by EARL - 17 October 2019

" no problems whatsoever "

" No problems whatsoever, counter staff very good , car clean altogether very straight forward . "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PATRICK - 11 October 2019

" Overall, a very good service and value. "

" Only slight problem was quite lengthy wait at counter in Catania terminal sorting paperwork. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TAREK - 25 September 2019

" Absolutely pain free. Thank you! "

" Honestly excellent! Very impressed and I'll use you again! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JEANNETTE - 22 September 2019

" Overall was good "

" Overall was good "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by ROBERT - 22 September 2019

" Superb service from staff and car was perfect for what we required "

" Very friendly and efficient staff. Great car and value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ADRIAN - 15 September 2019

" Very good service and price "

" Easy to deal with, good price. Appreciated not being pressured to upgrade. Only point I would make is that the Leasys desk in Catania airport was hard to find "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by RORY - 11 September 2019

" No problems - could not have been better. "

" Very good - friendly, quick and efficient staff. Car was just what we wanted. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALLY - 28 August 2019

" All good "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALIAKSANDR - 22 August 2019

" Best prices, never had any issues "

" Great efficient staff at the counter. I did not experience any agressive selling of extras or insurances. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHRISTOPHER - 20 August 2019

" Auto Europe provided a great deal on the car, way cheaper than any other Price I could find after extensive searching. Can't fault the service! "

" Everything was excellent! Pick up and drop off was smooth and quick, with friendly and helpful staff. The car was excellent, good spec and condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREW - 12 August 2019

" Would definatelty use Auto Europe again. "

" It was very busy when I went to collect my car but the process was structured and organised which meant that although some waiting was involved it was not at all stressful. When my turn came to be served I was dealt with quickly and was not pressurised into taking additional cover or extras that I didn't need. Dropping the car off at the end of the rental was also easy and the member of staff that dealt with me was helpful and polite and I was seen as soon as I arrived so no waiting around for the car to be checked over "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JAMES - 15 July 2019

" Excellent, friendly service. "

" The discounted price for 'No Excess' was important. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ORAZIO - 13 July 2019

" Satisfied of car and service. "

" Everything went well "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ANDREI - 10 July 2019

" Ok. As it should be. "

" Positive experience, new low-mileage car offered and rapid check-in and drop-off process. "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by STEVEN - 21 June 2019

" Great! "

" Leasys, Great service and value. No queue at collection, but did have limited parking spaces on drop-off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREW - 06 June 2019

" Good service , recommend "

" Great service and car, nice offer of upgrade which i accepted "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JAN - 25 May 2019

" THanks "

" Thanks "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANN - 25 April 2019

" I have been using Auto Europe for over ten years for my car hire and have always had a good experience. I wouldn't hesitate to recommend them to my friends and family. "

" I had a very pleasant experience and found the staff at the rental desk and at the drop off desk very kind and helpful. I wouldn't hesitate to recommend Sicily by car to friends and family. It was a very straightforward experience, no hassle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDRIS - 10 April 2019

" Easy as click-click-done. "

" Very fast and polite service, no issues at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TARIG - 01 March 2019

" Always found Auto Europe to be great value. A shame about this particular episode. "

" No assessment of the car was done by Ecovia before we took the car away because it was dark. When we returned the car they said we had made 2 minor dents due to someone opening a car door and causing a dent in the rental car. We have no way of corroborating this and certainly didn't park it next to another car for the entire duration of the rental. They then promised to discuss the photos of the dents with their technical advisor and get back to me within 3-4 days but I still haven't heard anything. I then phoned 4 days after dropping off the car and they told me to wait 7 days and were quite confrontational. "

Overall Value: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by PAUL - 19 February 2019

" Quickly and friendly "

" Quick and friendly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PETER - 16 February 2019

" Nice car. All fine. "

" All fine. Very thorough inspection upon return of the car! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by AZZURRA - 22 January 2019

" The Staff was efficient "

" The Staff was efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHAEL - 05 January 2019

" overall very positive "

" big queue for pickup and drop-off. wasn't clear drop off could jump the queue "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by SHAI - 16 December 2018

" Good service. However, the upgraded car was too big causing parking problems in old city centers "

" Good service. However, the upgraded car was too big causing parking problems in old city centers "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by PEREGRINE - 14 December 2018

" Excellent! "

" After reading many horror stories about renting cars at Catania I was very pleasantly surprised with the efficiency and courtesy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SEBASTIANO - 14 December 2018

" Ok "

" Quick service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KEVIN - 12 December 2018

" Overall would use again. Great vehicle. Great price. "

" Efficent. Attentive. Knowledgeable. Patient. Exceptiional value for money. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALLY - 27 November 2018

" Previously for a number of years Auto Europe had a special arrangement with Locauto which included an additional driver. This has now been withdrawn so my cost each trip has gone up by nearly 100 euros. Every holiday now I will shop around to see if I can get a better deal. Previously I used Auto Europe and Locauto every month for 2 week trips. "

" Usually excellent but two issues, having used Locauto in previous years and every month this year. First, the second driver is now not included, starting a couple of months ago, which adds nearly 100 euros to each trip. Second, they charge 100 euros for a minor scrape, double if there are two scrapes a tiny way apart. They use cars with aluminium wheels and charge if there is even a tiny mark on a wheel. Also, I now spend 15 minutes at reception turning down their ' special offers'. This time they wanted me to take a car only half full of fuel, then return it empty, then pay them 50 euros for the fuel. No! Also they now try to sell me breakdown insurance, surely that should be included. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by ALLAN - 25 November 2018

" We have used Locauto before and will happily do so again. "

" Friendly staff. Helpful on collection. Car was in good condition apart from some damage down one side but all was clearly marked on the paperwork. Parking area not very well signposted in the airport but that applies to all hire car parking areas so is a general airport problem. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by STEPHEN - 20 November 2018

" As noted above, the Car2Move desk was not actually in the terminal building but some way removed from it. Had that been clear at the outset, I would have chosen another provider. Hunting around, carting a suitcase, is something I try to avoid. "

" It took us quite a time to find the Car2Move desk, which was not in either terminal as indicated in the hire voucher, but in a building several hundred yards away. We had to ask for directions 3 times to find it! It was also quite confusing exactly where to return the vehicle and to have it checked over. In the end, we parked illegally outside the building and went to get an agent to do the check. Fortunately, she was free, very efficient and we were able to move to the airport building. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by SYDNEY - 14 November 2018

" Very easy to use and dealt with reassurances over the timing of the pick up and age of driver quickly. "

" It was really good to be welcomed back to the drop off point with "take your time - just let us know when you are ready". It must have been the most friendly and efficient drop off that we have experienced. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALVATORE - 09 November 2018

" This time I received an excellent service "

" Good service "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PHILIP - 06 November 2018

" The car was as we expected and other than the need to highlight the marks on it we had no further issues. "

" From previous car hire experience we check over the car very carefully and photograph and inform the company of any marks etc that are not highlighted to us in the paperwork. Had we not have done this then we may have ended up with an issue on returning the vehicle as there were a considerable amount of marks we picked up on. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ROBERT - 01 November 2018

" We had a great experience at a great price. "

" Fantastic. No queuing , friendly staff, Great little car. No problems. I would recommend this company if your flying into Catania airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DAVID - 01 November 2018

" Simple booking process "

" Very efficient and friendly service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DANIEL - 31 October 2018

" Recommend "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GARY - 15 October 2018

" It was easy to compare & book through the Auto Europe website and communication via email was efficient. "

" Enterprise provided the highest level of insurance for the trip which reduced the potential for hassle at time of collection and return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ROBERT - 08 October 2018

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JULIA - 06 October 2018

" Very good and efficient "

" Mostly good but removing the fuse for the cigarette lighter so that you can't charge your sat nav was very annoying. Presumably they want you to rent a sat nav from them. We just used a map.! "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALESSANDRO - 17 September 2018

" Price affordably "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by VINCENZO - 10 September 2018

" Good "

" I regularly book Firefly through AE. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by LAKVINDER - 08 September 2018

" Good "

" Very efficient "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by NICHOLAS - 03 September 2018

" Overall very good service. Nice clean car and very good value. "

" We had a 2 1/2 hr wait to pick up our car. The staff were very efficient and helpful but just not enough for such a busy airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALVATORE - 02 September 2018

" Good rapport with customers "

" Staff very efficient "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by GARY - 21 August 2018

" Very good experience over all. "

" Very helpful representatives at Catania Airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GABRIELA - 06 August 2018

" I'm very happy with the car and service provided - I definitely recommend it to everyone "

" The car was nice and clean and the staff lovely and super helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KWOK SHING - 06 August 2018

" It was all hassle free and the best zero worry, zero excess deal for me on that trip... "

" The lady at the counter was very nice and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CARMELO - 01 August 2018

" Quick collection and return "

" Good and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CARON - 26 July 2018

" Happy "

" Efficient no waiting "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ROCCO - 25 July 2018

" No comment "

" No comment "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by CHRISTOPHER - 13 July 2018

" No problems, checked car out for scratches, staff friendly, when returned, all very straightforward "

" Easy to find at airport, friendly staff, the car was nice, we had a small SUV, great for motorway, bit tricky on small mountain roads! Sat nav was very useful. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by MICHAEL - 26 June 2018

" Very simple booking and you have contacts with good suppliers. I've used Auto Europe before and I'll be using you again. What about discounts or loyalty bonuses for returning customers? "

" Very friendly staff at Catania airport who made us feel at ease. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by STEFAN - 24 June 2018

" All was perfect ! "

" Very good ! "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GARY - 21 June 2018

" Good car, no problems "

" Only negative was at pick up, which was part of Avis. It seemed as if Payless came a far 2nd from Avis as though they had a queing/ticketing system my ticket never came up. However once they realised I was there they acted quickly. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALLAN - 21 June 2018

" All ok "

" Happy overall "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by DAVID - 18 June 2018

" Nice to have the nil excess direct from the supplier "

" Pleasantly surprised given the price "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by WARREN - 16 June 2018

" All good "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ELIZABETH - 13 May 2018

" Mostly dependant on experience with the car renter, in this case very good. "

" A very good rental experience. Couldn't fault it. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PHILIP - 12 May 2018

" Perfetto "

" Very pleasant experience and very convenient located at both airports "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TOM - 26 April 2018

" Always easy to book with "

" Good Car, unmarked & brand new, easy access to rental desk and speedy service. A little scary driving in Sicily where almost every car has battle scars. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by RICHARD - 14 June 2015

" No problems with booking or documents whatsoever. "

" Check in at Catania was clearly busy, but very organised, polite and good humoured, even though the computer system started to run slowly. Car was very good and clean. Small criticisms 1) the tank was not full (Ok although recorded as 6/8) and 2) the windscreen washer bottle was empty. Return is better than it was 2 years ago but still confusing to find exact entry point to car park and finding the correct place to park. It would be good to have someone at the gate to meet and direct you. Very important if you have a plane to catch! Otherwise, everything was fine. "

CATANIA, IT - Reviewed by KEITH - 29 May 2015

" Website very clear and informitive. "

" Staff are always polite and friendly, plus helpful, "