AUTO EUROPE CATANIA, ITALY Car Rental Reviews

CATANIA, IT - Reviewed by DAVID - 19 March 2022

" Took all the worry out of the process, by guaranteeing us a zero excess package at a fixed price before we departed. "

" Difficult to find the Centauro counter in Catania airport... not with the other hire car desks. Would have been helpful to be sent directions to their office when confirming the booking. But the service, car and pricing was fine once we found it. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MAURO - 21 February 2022

" Competitive prices, easy booking "

" All was smooth. I paid for a second driver in advance but the person couldn't see that and wanted to charge me for it. I showed him the voucher and he happily added the second driver for free as expected. There is something to improve there about bookings and vouchers. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DONALD - 04 November 2021

" We had taken out full coverage with Autoeurope, as we had many times in the past. This time we had occasion to make use of it, as the car had a puncture and the tyre had to be replaced. Autoeurope processed the request for a refund quickly and efficiently. "

" Pick up and drop off were done quickly and efficiently. No attempt to scam about condition of car on pick up or drop off. The car had a puncture during rental and Europcar's emergency services resolved the issue quickly and efficiently. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JOEL - 27 October 2021

" Overall a good experience with Avis - quick process and friendly and effective staff. "

" Good friendly staff who were flexible and gave us a choice of cars. Drop off was very easy and painless. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by ROSARIO - 16 October 2021

" Great "

" Very enjoyable "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PETER - 17 September 2021

" Good selection of vehicles available "

" Very good experience overall. They have two desks in the terminal and sometimes only one is open. Not the cheapest but worth it for a hassle free experience. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ORAZIO - 02 September 2021

" I always use autoeurope when I need to hire a car. Highly recommended. "

" Everything went well, just we discuss at counter about a car, at beginning they offer me a smaller one, than when I show them for what aI paid, they offer me a free upgrade, because they run out the one I paid. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by GIUSEPPE - 31 March 2021

" A very good I recommend sicily by car "

" very good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DAVID - 15 November 2020

" Always book with Autoeurope around the world. Insurance peace of mind and good rates. "

" Smooth experience for collection and drop off. Had a diesel Seat Alona for 2 weeks. Best rate. Had full coverage. Driving around Sicily is tricky, but there was no damage to vehicle. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DAVID - 29 October 2020

" Very swift, allowed us to pick up the car earlier than booked and very friendly! "

" Very swift, allowed us to pick up the car earlier than booked and very friendly! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHRISTOPHER - 16 September 2020

" Happy customer. "

" Very pleasant experience would have been even better if the we could have convinced the Satnav to speak! It just showed a map no voice. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREA - 08 September 2020

" Overall really rally satisfied. "

" Can't complain about anything, the anti covid new check-in in Catania was just perfect, I gave my number to the counter staff and the Budget offices called me within 5 minutes, it was even faster than usual. The Car was pristine and we enjoyed our stay and exploring thanks to it. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANTHONY - 03 September 2020

" Overall I was satisfied and will use Herz again providing I do not receive any unexpected surprises on the blocked money on the credit card. "

" Very pleased with the service received from the Herz representative who did not push for extra sales and had no problem in checking the car when I found extra marks. "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by GYORGY - 19 August 2020

" Friendly and professional Super price "

" Fast customer service High quality car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ORAZIO - 02 July 2020

" Great offer "

" Polite and great service, very new car "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 12 March 2020

" Extremely good value! "

" Amazing value, efficient operation. Only thing to note is the pickup from Catania Airport is outside the terminal. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JONATHAN - 11 March 2020

" Good value , everything ran smoothly "

" No problems - didn't take long to get on the road "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by MICHAEL - 21 January 2020

" Very easy and smooth "

" Very helpful, no problems what so ever "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREW - 29 October 2019

" Easy to use price comparison tool "

" No issues at all, quick and friendly service and car was upgraded at no extra cost "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ROBIN - 24 October 2019

" A good rental "

" Car rental was great. Nice car - no problems. 1. Pick-up could be improved with a map showing exactly where to stand for the bus. We were told to stand under a siparticular sign but not that the sign was on a revelving board that only showed that message 25% of time. 2. put the drop-off address into the car satnav as a permanent feature. Satnav didn't recognise the road where the yard is. Otherwise great. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by KARLA - 21 October 2019

" Worked great "

" Fantastic experience. Fabrizio was so kind and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHAEL - 21 October 2019

" This is the second time I've used Auto Europe this year. No better testament in my view. "

" This is the second time I've used 'Sicily by Car' this year. No better testament in my view. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ENRICO - 21 October 2019

" Helpful, professional, "

" I was very happy with the experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by EARL - 17 October 2019

" no problems whatsoever "

" No problems whatsoever, counter staff very good , car clean altogether very straight forward . "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PATRICK - 11 October 2019

" Overall, a very good service and value. "

" Only slight problem was quite lengthy wait at counter in Catania terminal sorting paperwork. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MARK - 11 October 2019

" All was fine "

" All was fine. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by DAVID - 27 September 2019

" Everything just happened as it should. "

" Everything just happened as it should. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by TAREK - 25 September 2019

" Absolutely pain free. Thank you! "

" Honestly excellent! Very impressed and I'll use you again! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JEANNETTE - 22 September 2019

" Overall was good "

" Overall was good "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by ROBERT - 22 September 2019

" Superb service from staff and car was perfect for what we required "

" Very friendly and efficient staff. Great car and value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ADRIAN - 15 September 2019

" Very good service and price "

" Easy to deal with, good price. Appreciated not being pressured to upgrade. Only point I would make is that the Leasys desk in Catania airport was hard to find "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by RORY - 11 September 2019

" No problems - could not have been better. "

" Very good - friendly, quick and efficient staff. Car was just what we wanted. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALLY - 28 August 2019

" All good "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALIAKSANDR - 22 August 2019

" Best prices, never had any issues "

" Great efficient staff at the counter. I did not experience any agressive selling of extras or insurances. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHRISTOPHER - 20 August 2019

" Auto Europe provided a great deal on the car, way cheaper than any other Price I could find after extensive searching. Can't fault the service! "

" Everything was excellent! Pick up and drop off was smooth and quick, with friendly and helpful staff. The car was excellent, good spec and condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREW - 12 August 2019

" Would definatelty use Auto Europe again. "

" It was very busy when I went to collect my car but the process was structured and organised which meant that although some waiting was involved it was not at all stressful. When my turn came to be served I was dealt with quickly and was not pressurised into taking additional cover or extras that I didn't need. Dropping the car off at the end of the rental was also easy and the member of staff that dealt with me was helpful and polite and I was seen as soon as I arrived so no waiting around for the car to be checked over "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JAMES - 15 July 2019

" Excellent, friendly service. "

" The discounted price for 'No Excess' was important. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ORAZIO - 13 July 2019

" Satisfied of car and service. "

" Everything went well "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ANDREI - 10 July 2019

" Ok. As it should be. "

" Positive experience, new low-mileage car offered and rapid check-in and drop-off process. "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by STEPHEN - 08 July 2019

" I have hired through Auto Europe before and will do again. They seem to provide the most economical rental rates and their process is easy. "

" There was a huge queue at the check-in desk (presumably because the cheaper rentals were very popular). The whole process took ages - even once we got to see a person at the counter. Return was very quick and efficient though and the refund of the deposit was also very quick once the car had been checked. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by STEVEN - 21 June 2019

" Great! "

" Leasys, Great service and value. No queue at collection, but did have limited parking spaces on drop-off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREW - 06 June 2019

" Good service , recommend "

" Great service and car, nice offer of upgrade which i accepted "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JAN - 25 May 2019

" THanks "

" Thanks "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANN - 25 April 2019

" I have been using Auto Europe for over ten years for my car hire and have always had a good experience. I wouldn't hesitate to recommend them to my friends and family. "

" I had a very pleasant experience and found the staff at the rental desk and at the drop off desk very kind and helpful. I wouldn't hesitate to recommend Sicily by car to friends and family. It was a very straightforward experience, no hassle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDRIS - 10 April 2019

" Easy as click-click-done. "

" Very fast and polite service, no issues at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TARIG - 01 March 2019

" Always found Auto Europe to be great value. A shame about this particular episode. "

" No assessment of the car was done by Ecovia before we took the car away because it was dark. When we returned the car they said we had made 2 minor dents due to someone opening a car door and causing a dent in the rental car. We have no way of corroborating this and certainly didn't park it next to another car for the entire duration of the rental. They then promised to discuss the photos of the dents with their technical advisor and get back to me within 3-4 days but I still haven't heard anything. I then phoned 4 days after dropping off the car and they told me to wait 7 days and were quite confrontational. "

Overall Value: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by PAUL - 19 February 2019

" Quickly and friendly "

" Quick and friendly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PETER - 16 February 2019

" Nice car. All fine. "

" All fine. Very thorough inspection upon return of the car! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by AZZURRA - 22 January 2019

" The Staff was efficient "

" The Staff was efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHAEL - 05 January 2019

" overall very positive "

" big queue for pickup and drop-off. wasn't clear drop off could jump the queue "

Overall Value: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by SHAI - 16 December 2018

" Good service. However, the upgraded car was too big causing parking problems in old city centers "

" Good service. However, the upgraded car was too big causing parking problems in old city centers "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by PEREGRINE - 14 December 2018

" Excellent! "

" After reading many horror stories about renting cars at Catania I was very pleasantly surprised with the efficiency and courtesy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SEBASTIANO - 14 December 2018

" Ok "

" Quick service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KEVIN - 12 December 2018

" Overall would use again. Great vehicle. Great price. "

" Efficent. Attentive. Knowledgeable. Patient. Exceptiional value for money. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALLY - 27 November 2018

" Previously for a number of years Auto Europe had a special arrangement with Locauto which included an additional driver. This has now been withdrawn so my cost each trip has gone up by nearly 100 euros. Every holiday now I will shop around to see if I can get a better deal. Previously I used Auto Europe and Locauto every month for 2 week trips. "

" Usually excellent but two issues, having used Locauto in previous years and every month this year. First, the second driver is now not included, starting a couple of months ago, which adds nearly 100 euros to each trip. Second, they charge 100 euros for a minor scrape, double if there are two scrapes a tiny way apart. They use cars with aluminium wheels and charge if there is even a tiny mark on a wheel. Also, I now spend 15 minutes at reception turning down their ' special offers'. This time they wanted me to take a car only half full of fuel, then return it empty, then pay them 50 euros for the fuel. No! Also they now try to sell me breakdown insurance, surely that should be included. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by ALLAN - 25 November 2018

" We have used Locauto before and will happily do so again. "

" Friendly staff. Helpful on collection. Car was in good condition apart from some damage down one side but all was clearly marked on the paperwork. Parking area not very well signposted in the airport but that applies to all hire car parking areas so is a general airport problem. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by STEPHEN - 20 November 2018

" As noted above, the Car2Move desk was not actually in the terminal building but some way removed from it. Had that been clear at the outset, I would have chosen another provider. Hunting around, carting a suitcase, is something I try to avoid. "

" It took us quite a time to find the Car2Move desk, which was not in either terminal as indicated in the hire voucher, but in a building several hundred yards away. We had to ask for directions 3 times to find it! It was also quite confusing exactly where to return the vehicle and to have it checked over. In the end, we parked illegally outside the building and went to get an agent to do the check. Fortunately, she was free, very efficient and we were able to move to the airport building. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by SYDNEY - 14 November 2018

" Very easy to use and dealt with reassurances over the timing of the pick up and age of driver quickly. "

" It was really good to be welcomed back to the drop off point with "take your time - just let us know when you are ready". It must have been the most friendly and efficient drop off that we have experienced. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALVATORE - 09 November 2018

" This time I received an excellent service "

" Good service "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PHILIP - 06 November 2018

" The car was as we expected and other than the need to highlight the marks on it we had no further issues. "

" From previous car hire experience we check over the car very carefully and photograph and inform the company of any marks etc that are not highlighted to us in the paperwork. Had we not have done this then we may have ended up with an issue on returning the vehicle as there were a considerable amount of marks we picked up on. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ROBERT - 01 November 2018

" We had a great experience at a great price. "

" Fantastic. No queuing , friendly staff, Great little car. No problems. I would recommend this company if your flying into Catania airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by DAVID - 01 November 2018

" Simple booking process "

" Very efficient and friendly service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DANIEL - 31 October 2018

" Recommend "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GARY - 15 October 2018

" It was easy to compare & book through the Auto Europe website and communication via email was efficient. "

" Enterprise provided the highest level of insurance for the trip which reduced the potential for hassle at time of collection and return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ROBERT - 08 October 2018

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JULIA - 06 October 2018

" Very good and efficient "

" Mostly good but removing the fuse for the cigarette lighter so that you can't charge your sat nav was very annoying. Presumably they want you to rent a sat nav from them. We just used a map.! "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALESSANDRO - 17 September 2018

" Price affordably "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by VINCENZO - 10 September 2018

" Good "

" I regularly book Firefly through AE. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by LAKVINDER - 08 September 2018

" Good "

" Very efficient "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by NICHOLAS - 03 September 2018

" Overall very good service. Nice clean car and very good value. "

" We had a 2 1/2 hr wait to pick up our car. The staff were very efficient and helpful but just not enough for such a busy airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALVATORE - 02 September 2018

" Good rapport with customers "

" Staff very efficient "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by GARY - 21 August 2018

" Very good experience over all. "

" Very helpful representatives at Catania Airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GABRIELA - 06 August 2018

" I'm very happy with the car and service provided - I definitely recommend it to everyone "

" The car was nice and clean and the staff lovely and super helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KWOK SHING - 06 August 2018

" It was all hassle free and the best zero worry, zero excess deal for me on that trip... "

" The lady at the counter was very nice and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CARMELO - 01 August 2018

" Quick collection and return "

" Good and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CARON - 26 July 2018

" Happy "

" Efficient no waiting "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ROCCO - 25 July 2018

" No comment "

" No comment "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by CHRISTOPHER - 13 July 2018

" No problems, checked car out for scratches, staff friendly, when returned, all very straightforward "

" Easy to find at airport, friendly staff, the car was nice, we had a small SUV, great for motorway, bit tricky on small mountain roads! Sat nav was very useful. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by MICHAEL - 26 June 2018

" Very simple booking and you have contacts with good suppliers. I've used Auto Europe before and I'll be using you again. What about discounts or loyalty bonuses for returning customers? "

" Very friendly staff at Catania airport who made us feel at ease. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by STEFAN - 24 June 2018

" All was perfect ! "

" Very good ! "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GARY - 21 June 2018

" Good car, no problems "

" Only negative was at pick up, which was part of Avis. It seemed as if Payless came a far 2nd from Avis as though they had a queing/ticketing system my ticket never came up. However once they realised I was there they acted quickly. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALLAN - 21 June 2018

" All ok "

" Happy overall "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by DAVID - 18 June 2018

" Nice to have the nil excess direct from the supplier "

" Pleasantly surprised given the price "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by WARREN - 16 June 2018

" All good "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ELIZABETH - 13 May 2018

" Mostly dependant on experience with the car renter, in this case very good. "

" A very good rental experience. Couldn't fault it. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PHILIP - 12 May 2018

" Perfetto "

" Very pleasant experience and very convenient located at both airports "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TOM - 26 April 2018

" Always easy to book with "

" Good Car, unmarked & brand new, easy access to rental desk and speedy service. A little scary driving in Sicily where almost every car has battle scars. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by RICHARD - 14 June 2015

" No problems with booking or documents whatsoever. "

" Check in at Catania was clearly busy, but very organised, polite and good humoured, even though the computer system started to run slowly. Car was very good and clean. Small criticisms 1) the tank was not full (Ok although recorded as 6/8) and 2) the windscreen washer bottle was empty. Return is better than it was 2 years ago but still confusing to find exact entry point to car park and finding the correct place to park. It would be good to have someone at the gate to meet and direct you. Very important if you have a plane to catch! Otherwise, everything was fine. "

CATANIA, IT - Reviewed by KEITH - 29 May 2015

" Website very clear and informitive. "

" Staff are always polite and friendly, plus helpful, "

CATANIA, IT - Reviewed by DIMITRIS - 14 April 2015

" The booking process was very smooth and the local company provided a good service. "

" They need more signs to guide customers to the car pick up and return locations, especially as they are not the same. Other than that their service was good and the car was in very good condition. "

CATANIA, IT - Reviewed by GREGORY - 05 January 2015

" Good service, available 24x7 by phone without delay. "

" Difficult to find the AE desk at Catania airport (which is outside in the Car Rental area). Would benefit from signage in the main terminal. But, otherwise, service was quick and efficient. once we found the desk. Car drop off in Palermo was also very quick and efficient. Staff were waiting in the car park to check the vehicle. No queue at the desk. "

CATANIA, IT - Reviewed by NEIL - 05 December 2014

" efficient, quick and easy and with very competitive pricing indeed "

" Overall good; a bit brusque at the pick-up desk, but all quick and easy; no queues at start or end "

CATANIA, IT - Reviewed by NIGEL - 21 November 2014

" Excellent service at a very good price "

" Car was in excellent condition. Good service locally. Car was inspected very thoroughly both before and after rental "

CATANIA, IT - Reviewed by IRINA - 08 November 2014

" Good price. Thank you! "

" Quick service, almost new car. Fully satisfied. "

CATANIA, IT - Reviewed by IAN - 14 October 2014

" LocAuto was quite difficult to locate on arrival. Not very well signposted. Pick up and drop off service very slick. No problems "

" As above "

CATANIA, IT - Reviewed by MARK - 13 October 2014

" the contact number for firefly was NOT on voucher and also says pick up at airport- and I knew it was a shuttle bus.Great difficulty in finding pick up point Other wise very good rate "

" once found good service and looked easier to sort out that others were having with other hire companies at air port. Should allow additional credit cards to work as drivers' card was initially refused and firefly would not accept my card although had been used to pay for hire "

CATANIA, IT - Reviewed by FRANCESCO - 30 September 2014

" Good. Auto Europe Refundable Excess Program is Not Clear, "

" I was very happy with Firefly Car Rental, the staff very professional full knowledge of their duty. I will choose again next time I will back to Catania. (Sono rimasto molto contento di avere affittato la macchina con questa compagnia Firefly, il Personale molto efficiente è cortesia, la prossima volta che vado a Catania questa compagnia Firefly sarà la mia preferita Autonoleggio.) Regards, Francesco "

CATANIA, IT - Reviewed by STEPHEN - 30 September 2014

" The car we had was a Citreon C5, which in hindsight was actually bigger than would have been ideal for navigating through some of the narrow streets of placesvlike Agrigento and Ragusa. "

" Easy drop off service. Have sent an email yesterday requesting the return of our sat nav windscreen holder which was accidentally left on the windscreen, we will pay for postage to have it returned. "

CATANIA, IT - Reviewed by JAMES - 29 September 2014

" Extremely professional and knowledgeable info at your fingertips! "

" Confusion in Sicily, but I think that is the nature of the area and island. Sorry, this is an American speaking, but compared to the U. S., it leaves a lot to be desired. We are much more service oriented. "

CATANIA, IT - Reviewed by LEON - 02 September 2014

" Fine "

" We had to wait far too long to pick up the car. It was at least an hour! "

CATANIA, IT - Reviewed by DEREK - 19 August 2014

" Easy to book, good rates, voucher arrived quickly. Will book with AutoEurope again. "

" Vehicle was in excellent condition but customer service was non-existent. We had a puncture while travelling and all telephone numbers -Roadside Assistance, Main Office, Customer Service, etc- all rang through as "Out of Service." An email sent to Customer Service via the internet was acknowledged but received no reply. Would not hire from this company again. "

CATANIA, IT - Reviewed by MICHAELA - 18 August 2014

" On line service very easy to use and operator on phone line answered my only query re my drivers licence very quickly. "

" Having got through baggage collection very quickly in Catania, it took us two hours of queuing to collect the car from Europcar. The service was incredibly slow and seemed to be due to the staff trying to sell all the extras over the desk to confused people. They tried to do this to us even though we had already selected the extras we required through the website. Saying no to everything significantly speeded the service up. However, I lost 3 hours of my holiday in a very hot room due to complete inefficiency!!!! "

CATANIA, IT - Reviewed by DAVID - 11 July 2014

" Booking seemed very clear with no hidden charges. "

" Very good except tried to sell additional insurance for over 160 euros. "

CATANIA, IT - Reviewed by PHILIP - 07 July 2014

" no problems. All went well. "

" V difficult to find car hire firms at Catania. Poorly signposted unless with Hertz! Finding car hire return also v difficult . Needs much better sign posting. "

CATANIA, IT - Reviewed by JOHN - 22 June 2014

" Excellent vehicle (Nissan Puma), good value, efficient booking process "

" Good vehicle. Signage to office at Catania could have been clearer. "

CATANIA, IT - Reviewed by FIDELMA - 13 June 2014

" you have some terrific staff n the USA who were extremely helpful to me "

" panic as planned to use debit card - had not read the small print - managed to find cc that worked and all was well, the guy I dealt with was so kind, patient, spoke perfect English and sent me on my way with a free upgrade, the Ford Cmax was a great little car "

CATANIA, IT - Reviewed by FIDELMA - 13 June 2014

" you have some terrific staff n the USA who were extremely helpful to me "

" panic as planned to use debit card - had not read the small print - managed to find cc that worked and all was well, the guy I dealt with was so kind, patient, spoke perfect English and sent me on my way with a free upgrade, the Ford Cmax was a great little car "

CATANIA, IT - Reviewed by PATRICIA - 29 May 2014

" Good Service and range of options on this trip and in the past we have had very good support from holiday autos when we had dificulties with a previous hire company. "

" Initial instructions about where to get minibus to pick up site need to be clearer but otherwise we were pleased with the service and the car, a Fiat Punto, drove well throughout our weeks rental. "

CATANIA, IT - Reviewed by SABINE - 11 May 2014

" Charging for an extra driver should be highlighted more when showing prices. "

" Picking up the car was very slow - dropping off was fast and easy. "

CATANIA, IT - Reviewed by KEITH - 08 April 2014

" Website easy to understand and prices quoted are very competitive. "

" They are the most helpful and polite rental company and the car provided is always the latest in its range. "

CATANIA, IT - Reviewed by VERA - 14 March 2014

" Great and cheap service, noneless good quality and good standards and courtesy "

" Car provided was great,but not much choice of other cars there. "

CATANIA, IT - Reviewed by MICHAEL - 07 March 2014

" An amazing Company, been using you for over ten years now and always been completely satisfied. One comment - it would be useful to know early on in the booking process if Car Hire Company is 'on-site' at airports "

" Better signage from the terminal to their offices would be useful "

CATANIA, IT - Reviewed by DAVE - 10 November 2013

" Still following up a claim against by excess protection which may influence my judgement. So far all communication with representatives has been very positive. Insurance clauses have been explained well and you don't feel under pressure to close the call quickly. If my claim is settled without problems then I would upgrade my rating to very satisfied and I would have no problems with recommending the company to others. So far it has been a joy. "

" On pick up the car we had to wait for a clean car and then our pre-hire inspection identified some scratches not on the damage sheet. On return a further scratch was identified which you would need to bend down to see as it was low on the front number. I am sure I would have noticed causing this but as I had not found it earlier I have got landed with an excess charge. This has left a very sour taste and I am sure that it will not get repaired so it feels like a classic tourist rip off. "

CATANIA, IT - Reviewed by CAROLINE - 04 November 2013

" Solid service. "

" Couldn't find it very easily. "

CATANIA, IT - Reviewed by MICHAEL - 21 October 2013

" directions for return of hire car at Catania very poor. Joined several other hirers in the office car park requiring another circuit of the airport to find correct entrance. Other than that, very happy. "

" directions for return of hire car at Catania very poor. Joined several other hirers in the office car park requiring another circuit of the airport to find correct entrance. Other than that, very happy. "

CATANIA, IT - Reviewed by TONY - 13 July 2013

" Good price BUT - no mention when I booked as to where to pick the car up from at Catania airport. After queueing at the autoeurope desk for 20 minutes I was told that we had to wait outside the office for a minibus to take us to the Firefly office to collect the car as autoeurope were only an agent and not the rental company. After standing for 20 minutes in sweltering heat and no shade a bus finally arrived and took us to collect the car from Firefly. There were no signs or info anywhere telling you where to go. This is not the start you want when landing in a foreign country and don't speak the language, the procedure for picking up the car should have been explained much more clearly by autoeurope. "

" Car and service from Firefly themselves was fine, their staff spoke pretty good English and they didn't keep us waiting long when we returned the car and bussed us back to the Catania airport terminal departures door within a few minutes. "

CATANIA, IT - Reviewed by LASZLO - 10 June 2013

" Booking could not be more smooth and easy! "

" Friendly, helpful staff at the desk, they speaks fluent english. The car (Fiat 500) was spotless, and almost brand new. Highly recommended! "

CATANIA, IT - Reviewed by GRAHAM - 09 June 2013

" Great service, will definitely recommend and use again. More detail about dcw and excesses would be good. "

" All good with car rental, but a better explanation on how to find Syracuse airport pickup point would be helpful. "

CATANIA, IT - Reviewed by THOMAS - 08 June 2013

" I was extremely satisfied by the service from Auto Europe/Thrifty. The car was a little bigger than I was expecting however it was very comfortable and performed well throughout my journeys. "

" As above. "

CATANIA, IT - Reviewed by ANDREW - 05 June 2013

" We have used Auto Europe a few times now and am happy with the ease of booking, service provided and value for money. "

" Car was new and in good condition. Service at Catania and Palermo for drop-off was efficient and courteous. "

CATANIA, IT - Reviewed by TERENCE - 25 May 2013

" Overall Auto Europe was good, and efficient but see comments for Catania Airport. Palermo drop off was very good. "

" The pick up area at Catania Airport was chaotic because all the car rental operators work from the same small building It would be great if there were different areas for different companies. "

CATANIA, IT - Reviewed by KEVIN - 19 March 2013

" Hassle free. All was according to the booking. I would use it again anytime. "

" Hassle free. All was according to the booking. I would use it again anytime. "

CATANIA, IT - Reviewed by KAREN - 24 February 2013

" Wonderful! Excellent booking system with good rates that facilitated the whole process. I will definitely use your highly professional and efficient system again. Thank you. "

" Overall very good. I did not receive a ticket for the toll booth and was soundly remonstrated by the toll booth operator who advised me that I should have been given one by Thrifty and charged me an extra fee. Other than that check in was very good. Check out was thorough so it took some time but was still very good. Thank you. "

CATANIA, IT - Reviewed by ROBIN - 26 June 2012

" really helpful, kind and professional "

CATANIA, IT - Reviewed by RUTH - 26 June 2012

" Excellent service from start to finish. "

" Great car.Friendly efficient staff.Very professional.No problem at all "