The Greek island of Corfu is located in the Ionian Sea and is one of the most visited islands in the Mediterranean. Its rocky mountains unravel influences left behind by past rulers, namely, the British, French and Venetians. This resort haven and tourism mecca, provides all-year round sunshine, drawing plenty of visitors to its luxurious hotels, bars, coffee houses and restaurants annually. The islands airport – Corfu International Airport – provides direct flights across Europe, making it one of the best places to collect your car hire at.
Providing car hire for over 60 years, Auto Europe through its partners offers great deals, convenient global locations and a large vehicle fleet. Our other services include luxury car hire, motorhome hire and a transfer service. Previous customers have provided car hire reviews in Corfu to allow you to feel totally comfortable when placing your booking through us. Contact our reservation agents today to find out how we may be of service or to discuss your car rental needs in Corfu.
" Overall experience very positive. Cheap and exactly how described. "
" Everything how it should be. Nice and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is my second time using AutoUnion. I will use again "
" Everything went very smoothly No upselling. Very friendly staff. No problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value low-budget outfit. All communication ahead of pick up clearly states credit card NOT debit card required for deposit. If you want brand new showroom cars , go to Hertz ..... and pay twice the price!!! "
" Car was scuffed and dinged here and there but when you're sitting in the driving seat you didn't see them! Also, office directions could have been clearer: office is well away to the north of the terminal building - 500 METRES not 500 feet as stated by Volta. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Experience was in general good - staff very pleasant and helpful. Car a bit basic - but that's suitable for the Corfu roads "
" Car was basic and of course roads and surfaces are not good in Corfu. Staff very good and helpful - all very straightforward at the counter. Engine management light came on which we reported - but it seems stand in Corfu with the not so good roads. All in all good value for money. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Superb service, but old car, 66000 miles "
" Car v old, 66000 miles "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Exactly the right car for getting around a small island "
" Perfect car for Corfu. Loads of miles on the clock and quite battered but clean, reliable and tidy inside. The dents are fine because there is no chance of having to surrender any of the deposit for any other dent that may be inflicted on the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have used Auto Europe on many occasions in the past but this year value for money was poor with this supplier. "
" Pick up location was somewhat further from the Airport than specified - definately NOT 150m from the terminal and not easy to spot. Counter staff not at all friendly on collection. Car in poor condition - old car with 94,500km on the clock, dirty interior, dented, scratched and damaged bodywork. Went over it with a fine tooth comb on return - bit rich given the age and condition of the vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Good apart from no car on arrival as office closed. Should not be able to book a hire time that is unavailable "
" Disappointed that they close at 11 on Corfu. I was unaware/ not informed when I booked admittedly through a third party. It should be clearly stated when booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great staff and really helpful - Thank you "
" The staff were efficient and keen to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Terrible experience. We were charged an 'out of hours fee' because our flight was delayed - this seems unfair, but the worst aspect was the service around the hiring of an infant seat. We tried 3 infant seats - the first two were definitely unsafe and didn't even fit the vehicle. The counter staff were totally unwilling to help because they didn't want to be held liable for faulty installation. Furthermore, despite paying more for a better/larger car, we were given a 17 year old car in poor condition. "
" Terrible experience. We were charged an 'out of hours fee' because our flight was delayed - this seems unfair, but the worst aspect was the service around the hiring of an infant seat. We tried 3 infant seats - the first two were definitely unsafe and didn't even fit the vehicle. The counter staff were totally unwilling to help because they didn't want to be held liable for faulty installation. Furthermore, despite paying more for a better/larger car, we were given a 17 year old car in poor condition. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" No issues "
" Counter staff unfriendly and unhelpful with a question about extending the rental period "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" The staff were friendly and efficient and the booking was easy. "
" The car was a bit beaten up but ok for my needs but a fussy person might have been put off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" All round very satisfied. The website says that the office is in the terminal - this isn't true. The instructions say 150m from the airport but it's at least 500m. I think this is misleading and starts off your service on the wrong foot. Otherwise, the car was totally fine, but nothing special. Service was also good. "
" All round very satisfied. The website says that the office is in the terminal - this isn't true. The instructions say 150m from the airport but it's at least 500m. I think this is misleading and starts off your service on the wrong foot. Otherwise, the car was totally fine, but nothing special. Service was also good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Overall good experience "
" Friendly staff. Speedy collection and Drop Off. Some people wouldn't like the walk with luggage. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent service and friendly, professional staff "
" Excellent car and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would definitely recommend "
" Friendly, efficient staff. No hassles when handing the vehicle back in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I contacted Auto Europe at the i was collecting the car to see if they could assist, but was of no help at all "
" The car i was expe ting and what i received was day and night. Nowi realise there is always 'or similar' On the add was a new model Toyota Aygo...what i received was a Fiat Panda with close to a 100,000 km on the clock. The interior was filthy, the steering wheel was peeling and there was not even a USB port. They refused to provide another vehicle, eventhough there were cars on the lot and said only availability was an upgrade at double the cost. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" See above-auto europe/skg-dreadful. The man on the desk was trying very hard and was made to do the job of three people, so I wouldn't criticise him and it's not his fault. Shame on Auto Europe and SKG for making us get to our villa at 1.30am despite landing on time at 10.30am with bags through in 30 mins and a 30 minute drive. Joke. "
" There was only one member of staff on duty the evening we arrived. This employee was the shuttle bus driver AND the desk operative. We therefore waited over an hour to get shuttled from the arrivals terminal to the rental office-by the same chap who then had to check in some hapless customers who didn't have a clue and took another 30 minutes. I wouldn't take too much umbridge at this man because he was trying his best and was good at his job. I am furious with the COMPANY for having just one employee on the desk and shuttle bus when it knows it has bookings. The car had a squeaking fan belt, the boot lid kept falling down and hit me and also my husband on the head quite hard and second gear made a snail look strong. The boot was the only redeeming feature. In addition the price of the car was extortionate compared with other car hire companies with BETTER cars. The office is miles from the aiport. Beware-this company is a massive rip off. Never again. It used to be so good. I hired a Hyundai from Volta for a fraction of the price with modern interiors, in great condition and 500m from the arrivals hall. Simples. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" I would need to re-read my booking on this one, but I am sure it said car pickup at the airport, turns out it was a shuttle pickup at the airport then a quick trip to the rental place, however once there it was all sorted very quickly "
" I would need to re-read my booking on this one, but I am sure it said car pickup at the airport, turns out it was a shuttle pickup at the airport then a quick trip to the rental place, however once there it was all sorted very quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Feel like a ripoff! When I contact you about the insurance I got the same link as I used the first time and been rejected by. Would like to have an explanation and my money back. Had full insurance by you plus because I had a debit card had to take extra insurance when I picked the car. The access on that insurance was €400 and in the end was charged €407.02. for 3 scratches that you can hardly see Full scammers "
" I took full insurance both with auto Europe and green motion. And when I returned it I got charged €407.03 for 3 scratches that I don't even know how or if I am responsible for "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Booking with Auto Europe was ok, no issues with voucher, Payment etc. "
" Poor communication on arrival. Ushered outside of office as other people waiting before me. No idea what I was supposed to do as they hadn't even looked at my paperwork. When they were ready they found me, and took all details etc and we were on our way. Car was OK but under powered for the steep hills in Corfu. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Would use again. Good price and good service. Drop off was quick and easy. Everything was explained well. "
" Great service, car was immaculate. It was a 10 minute walk to the hire company once we left the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poor "
" Terrible old car, half the size of the one we booked, enormous deposit, which was probably more than the value of the car. Warning lights came on and they came and picked the car up 4 days later "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Their was no meet and greet on arrival, no car. No answer when contacting them. All in all a bad experience. I just want a full refund.. "
" Arrived at the airport, their was no car and no one answered the phone. Waited for a wile after the drop off time incase something had happened. Their was no communication and no car. I want a full refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" nothing to comment about - regular web based car rental service broker, as many others. nothing bad, but nothing excelling either "
" the main problem is that i was charged extra €50 for "out of hours" service even though the official website states that the rental office is open until 11pm and we were there shortly after 10.30pm. the rental agent informed me that they charge this fee after 10pm and that was not advertised anywhere. for that only i would avoid this company for my future rentals "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" poor "
" Overall, poor. i returned the car witha flat tyre, whoch I had chnaged. Despite waiting over an hour while the tyre was "checked" my deposit of over €1000 was not returned to me (it had been withdrawn from my credit card). I have called twice and emailed customer service and I am stil unsure if it will be returned,. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Ok "
" Pick up was disorganised noone at airport to collect us as described - had to call the office - after signing the paperwork, all staff disappeared, except the poor girl behind the desk. No one available to get us a vehicle. Child seats also very dirty. Car was battered and dented. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Great value for money though the car was a bit old and basic "
" Noone at the airport to greet us as arranged but answered the phone at late time and after delayed flight and soon arrived to give us a lift. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Very quick and efficient service and team. The car was great too. Would totally recommend. "
" Very quick and efficient service. The car was great too. Would totally recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A1 "
" Great car and service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick efficient service. "
" Great location to collect the car from in Corfu airport the walk to pick up the car is a short walk over to the taxi rank just behind we found a lovely chap that showed us to our car every thing was good .On dropping the car off was simple a lovely lady was there to great us and all in all Iit took about 5 minutes to sort everything thing out! Great service a little over priced for one week it was £400 but I suppose it was August. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car did what we wanted, but not good value for money - but expect other companies are no better "
" Car drove well, but was quite old and had many scratches. Chaotic at collection. Expensive for what it was. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" All in all, ok. Would probably use them again if pushed but only out of familiarity. "
" I filtered my search for hire companies based at the airport and Volta4U came up. Once booked the small print said it was a meet and greet. However nobody came to meet us and nobody was answering the phone on arrival so I had to ask to find out where the office was. When I arrived the staff said they haven't provided the meet and greet service for ages but they haven't got round to changing the information. It was no big deal once sorted and they were really helpful but the initial faff could have been avoided with a tweak to their information. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" We are not happy that we payed auto Europe for car hire , fully inclusive of. Insurance . But had to pay the same amount again to centauro. Resulting in the cost of car hire being doubled "
" We were made to wait 30 minutes at the airport for the shuttle bus to rental office. We were made to pay the full price for the rental for a second time . We had already payed online to auto Europe. So we ended up paying twice as much as the advertised price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Unfair that Thrifty made me pay for the "biological cleaning" "
" Scammers, dishonest, made me pay a "biological cleaning" on return because there was a bit of sand on the mats. 64€ it was. Horrible experience. The whole of Corfu is full of scammers, probably the worst island in the whole of Greece. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Efficient, professional service. "
" Green Motion tried to charge me for "damage" to the wing mirror, which when I challenged them and was able to rub dirty marks off with a cloth, I was told they they were "only doing their job." It felt like they were trying to make more money out of me. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Great experience. Would recommend them to anyone. "
" Everything was smooth and easy, plus great value for money too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" Website says it's 150m walk from the terminal, it's more like 500m which is a lot with a suitcase. Also, had to put water in windscreen washer as this had not been checked. Apart from that, all good, nice car, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I've used Auto Europe for as long as I can remember, usually even cheaper than my Avis preffered or Sixt Plus membership, great insurance options and excellent customer service over the phone. I've recommended Auto Europe to many friends over the years and although the experience with Thrifty was beyond awful I will still continue to use and recommend Auto Europe, I just need to pick a better hire car company in future! "
" Arrvied at the desk, spoke to a chap called Nicholas, he was clearly finishing and I was slowing him down. Told me my car wasn't ready and tried to upsell me, I said I didn't want an upsell so told me to go and wait and they'd call me when it was ready at 7pm (it was about 6.30 at this stage). I questioned how they could only have one car in this class in a holiday destination airport and said I'd take anything else but I wasn't prepared to be hoodwinked to pay more. He was very patronising telling me I had booked for 7pm and it is high season, I pointed out to him that what is the point in putting my flight details in to the booking then and I'd put 7pm down in order to give a buffer in case of flight delays. At this point I just said I'd wait, he couldn't get out of the quickly enough. After 10 mins I went back to the desk and spoke to a lovely lady (who's name I'm afraid I forgot) and she said the car would be ready shortly, did the paperwork, was very helpful and I went to the pick up car park. I waited until about 7.20-7.25 for this "clean" car, which I kept being told would be "2 mins." The car arrived-not the Seat Leon as promised by Nicholas but a very scratched and not very clean Hyundai, it was so scratched even the handover guy agreed to write on the paperwork that the car had scratches on every panel-I didn't want to get caught out on return. The car, well it was awful, in poor mechanical condition and just not what I would expect from a global rental car company at £370 for the week. What was really interesting is that the lot was full of clean, newer cars but nope I had to wait for this fairly rubbish Hyundai all because I wouldn't be upsold by Nicholas. I can honestly say this was one of the worst car hire experiences I've had apart from the lady who dealt with me at the desk after Nicholas. The only reason I went back over to her was I knew that 3 flights had just landed and I figured if it was going to get busy I'd be there for another hour, hence giving in and offering to pay more money for the upgrade. A truly rubbish experience and a bad start to the holiday. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" I've used Auto Europe for as long as I can remember, usually even cheaper than my Avis preffered or Sixt Plus membership, great insurance options and excellent customer service over the phone. I've recommended Auto Europe to many friends over the years and although the experience with Thrifty was beyond awful I will still continue to use and recommend Auto Europe, I just need to pick a better hire car company in future! "
" Arrvied at the desk, spoke to a chap called Nicholas, he was clearly finishing and I was slowing him down. Told me my car wasn't ready and tried to upsell me, I said I didn't want an upsell so told me to go and wait and they'd call me when it was ready at 7pm (it was about 6.30 at this stage). I questioned how they could only have one car in this class in a holiday destination airport and said I'd take anything else but I wasn't prepared to be hoodwinked to pay more. He was very patronising telling me I had booked for 7pm and it is high season, I pointed out to him that what is the point in putting my flight details in to the booking then and I'd put 7pm down in order to give a buffer in case of flight delays. At this point I just said I'd wait, he couldn't get out of the quickly enough. After 10 mins I went back to the desk and spoke to a lovely lady (who's name I'm afraid I forgot) and she said the car would be ready shortly, did the paperwork, was very helpful and I went to the pick up car park. I waited until about 7.20-7.25 for this "clean" car, which I kept being told would be "2 mins." The car arrived-not the Seat Leon as promised by Nicholas but a very scratched and not very clean Hyundai, it was so scratched even the handover guy agreed to write on the paperwork that the car had scratches on every panel-I didn't want to get caught out on return. The car, well it was awful, in poor mechanical condition and just not what I would expect from a global rental car company at £370 for the week. What was really interesting is that the lot was full of clean, newer cars but nope I had to wait for this fairly rubbish Hyundai all because I wouldn't be upsold by Nicholas. I can honestly say this was one of the worst car hire experiences I've had apart from the lady who dealt with me at the desk after Nicholas. The only reason I went back over to her was I knew that 3 flights had just landed and I figured if it was going to get busy I'd be there for another hour, hence giving in and offering to pay more money for the upgrade. A truly rubbish experience and a bad start to the holiday. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Auto europe experience was good. "
" I was 10 minutes late to drop the car due to traffic. The attendant who received the car said it was all OK, but later I was charged £87 for thos 10 minutes. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Auto Europe great, Enterprise ok but car quality was poor "
" Car was poor condition, over 4 years old , air con wasnt working and trim falling off and very scratched all round. Wasn't the cheapest hire so expected better. After emailing eventually had a reply saying they would change the car but I had to return to the airport to do this which took time out of my holiday. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Car was clean and had a quarter of a tank of petrol, it was easy to use and I enjoyed driving it "
" I was charged an extra €30 because my flight was delayed, it wasn't stated anywhere which was annoying but better than them closing before we could pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" AutoEurope provided no help in dealing with Volta who offered us no refund and said they had no replacement cars. "
" They are not very professional if you have an issue with the car and wants it replaced. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Booking online was simple and easy to use. Kept up to date with progress on the booking. "
" Polite and efficient staff. Like the idea of sorting all the necessary paperwork before travel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very upset by the charge for a puncture which I had no control over. "
" I had a puncture and used the repair kit to fix it. When I returned the vehicle I was charged 230 euros because I had used it. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Our flight arrived 30 minutes early to Corfu airport and we spent 15 minutes hunting for the airport transfer vehicle outside the hot, busy terminal with children and luggage, as the pick up location information was a bit vague. (outside Terminal A) After asking around I phoned the office and they explained that the pick up time was 1pm and the vehicle had not been sent yet. They sent it out and the vehicle arrived 15 minutes later. It would have been helpful if someone was keeping an eye on arrivals, like our taxi drivers do in the UK, as I had forwarded our flight numbers as requested. A phone call to me would have confirmed the situation and if I was ready for pick up. On arrival at the office after the prearranged time we had a further delay as the vehicle still wasn't ready and we had to sit around waiting for it to be washed. A group that came in after us left before us. The car that we were finally presented with was not the new Renault Clio (or similar) that I was expecting but a battered old, musty smelling, Peugeot 307 with stains on the back seat, that I was told was an upgrade. After being up all night traveling we just wanted a fast, easy pick up so we could continue to our destination, as we were all very tired. If the company could smooth out these small issues and improve their stock vehicles I would have nothing to complain about as the staff were excellent and the drop off on the return and the transfer back to the airport was fast and easy. Our driver on arrival and return, was very friendly and really helpful with our luggage etc. Full marks to him and the guys processing the paperwork. Sadly because of the other issues I cannot recommend the company and will find an alternative provider next time. "
" Our flight arrived 30 minutes early to Corfu airport and we spent 15 minutes hunting for the airport transfer vehicle outside the hot, busy terminal with children and luggage, as the pick up location information was a bit vague. (outside Terminal A) After asking around I phoned the office and they explained that the pick up time was 1pm and the vehicle had not been sent yet. They sent it out and the vehicle arrived 15 minutes later. It would have been helpful if someone was keeping an eye on arrivals, like our taxi drivers do in the UK, as I had forwarded our flight numbers as requested. A phone call to me would have confirmed the situation and if I was ready for pick up. On arrival at the office after the prearranged time we had a further delay as the vehicle still wasn't ready and we had to sit around waiting for it to be washed. A group that came in after us left before us. The car that we were finally presented with was not the new Renault Clio (or similar) that I was expecting but a battered old, musty smelling, Peugeot 307 with stains on the back seat, that I was told was an upgrade. After being up all night traveling we just wanted a fast, easy pick up so we could continue to our destination, as we were all very tired. If the company could smooth out these small issues and improve their stock vehicles I would have nothing to complain about as the staff were excellent and the drop off on the return and the transfer back to the airport was fast and easy. Our driver on arrival and return, was very friendly and really helpful with our luggage etc. Full marks to him and the guys processing the paperwork. Sadly because of the other issues I cannot recommend the company and will find an alternative provider next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Everything was actually very good. The only problem was with the instructions regarding which desk to approach during the pick up. It was not clear that we should have approached Thrifty's desk and we were looking for Auto Europe's for quite some time. Also, we purchased insurance through Auto Europe just to understand that it's less practical vs. purchasing it through the lease company - in case of an incident (which we didn't have). "
" Everything was actually very good. The only problem was with the instructions regarding which desk to approach during the pick up. It was not clear that we should have approached Thrifty's desk and we were looking for the right place for quite some time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" What was not made clear on the paperwork was that we were dealing with 2 companies (Auto Europe and Volta4U). All paperwork was raised by Auto Europe and there was no clear mention of Volta4U. It was not clear to us that we needed to look for Volta4U and not Auto Europe when leaving the airport to find the pick up point. We only discovered this on arrival at Corfu, after we finally had to call to ask where we needed to go. Even the telephone conversation was awkward because the tel number given to us which was under Auto Europe's info was in fact Volta4U's nb. We were asking for Auto Europe and they were saying well you have the wrong nb that is not us. Eventually with perseverance the penny dropped that we actually needed Volta4U. It was very stressful at the time. Also, no clear information of address and postcode was given for the return drop off point so that we could search for the address on Satnav to find our way back to Volta4U offices to drop off the car. Just putting Volta4U in the navigation gave locations all over Greece and we had no idea which to pick as we did not have a proper address. Walking from the airport to the offices to pick up the car is a very long way down the major road out of the airport which has uneven and high pavements and is difficult to cross when you are disabled pushing suitcases and holding hand luggage. It would have been prudent to actually be more clear about this and maybe even provide a simple schematic of the route from the airport to the Volta4U premises. Because it was so far we kept thinking we had gone wrong somewhere. I am marking Auto Europe down because of luck of clear information and instructions. "
" The car was clean and absolutely fine and the staff at Volta4U were very polite and professional. It was straight forward check in and check out once we had found them - both on arrival and on departure. They were very kind and dropped us off at the terminal due to my husband's disability and not being able to walk so far to the airport/unable to negotiate the high pavements and heavy traffic to cross the major road whilst pushing a suitcase and holding hand luggage "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
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Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Please see above "
" I cannot believe that a reputable company like Auto Europe would associate itself with Green Motion. They did not collect us at the airport and left us there stranded for so long that we had to use Avis to hire another car through in order to get to where we needed to go and have transportation for the week. In years of travel I have never had such terrible service and been so out of pocket "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I would never book with Green motion again. Auto Europe didn't make it easy to change the booking details. I will continue to use several price comparisons till I find the best deal. "
" Every customer not just us we're hot with additional charges, the car was covered in scratches and a much bigger vehicle than we booked for the small roads "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Great service but the car was well used "
" Great service but the car was not the best "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Trustworthy compared to other companies we have used "
" Very fast and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Really good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fine. Might avoid Greenmotion though because of the credit card deposit issue. "
" Good car. But they take the deposit from your credit card rather than blocking it. So when refunded, you don't get the same amount back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I had a problem with my credit card and I lost 140.00 and was forced to pay for extra insurance, even though I made a deposit of 200.00!! "
" I had a problem with my credit card and I lost 140.00 and was forced to pay for extra insurance, even though I made a deposit of 200.00!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Great, Going to book again for next year. "
" Excellent. Friendly. Efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" please see comments above "
" We booked a car with Auto europe only to find that you placed our booking with Abby car. We checked their trustpilot reviews to find that 89% of their reviews were one star. The office was supposed to be 150 metres from the airport but it was more like 500 metres. The staff were rude and pushy, the car was in poor condition and when we returned the car we were told that there was a 86 euro cleaning fee because the car was dusty. Nobody told me that I was expected to wash the car whilst on my holiday and if you had told me that I would have booked with a professional company that includes that type of thing in their prices. I was told by Abby car that if I didn't pay the 86 euros cleaning fee they would keep my 1400 euro deposit! I decided to fight this charge with my credit card company. I am 50 years old and hore a car once or twice a year whilst on holiday and I have never been treated so badly. I would never use Abby car again and by extension I would never use Auto Europe again as it was you who placed my booking with Abby car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" As above. Do not use. "
" Green Motion left us waiting for 90 mins at the airport. They supplied us with a Fiat Panda without Aircon instead of a Suzuki Swift or equivalent. They alleged we caused a scuff on the bumper and forced me to pay €607 before I was able to leave. It was over 34C in Corfu and unbearable in the car without Aircon. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Green motion terrible, auto Europe fine no problem "
" I was charged £600 for a small scratch on the underside of the bumper that had nothing to do with me. Criminals business practise "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very poor "
" First hire car broke down. Abbycar arranged a tow but I had to travel with the recovery truck back to Corfu town to pick up a replacement vehicle. On return of the replacement vehicle (which had intermittent warning lights flashing up) Abbycar tried to charge for pre-existing damage and a cleaning fee despite us respecting their vehicle. If anyone goes with Abbycar I would recommend taking their own photos of the car on pick up as theirs are extremely low resolution and allows them to chance a claim on return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" N/a "
" All good, but one issue was that it was listed as "in airport" but it was actually about 300m down the road. Not easy with our luggage and a baby! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above, same company as far as I'm concerned. Paperwork needs to be clearer and options available before getting to check in desk. Too pressured to refuse really as wanted peace of mind and didn't have time to check. "
" Quite abrupt at check in, strongly advised to take extra insurance even though purchased 'full cover', obviously it's not full cover as quickly told about additional costs which could take months to recover if anything went wrong. Also advised that any breakdown would be payable by myself and would have to claim back, not what I thought I had purchased. Extra £150 to the rental so made the rental far more expensive than I wanted. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Auto Europe has always been easy to use on the website , and the car hire costs are always very competitive compared with other similar car hire companies . "
" I have used Centauro for many years now, and found them a very friendly company to use for hire cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quite a walk from "
" Great counter service, great car for the island. Some damage on the car, but duly noted on the paperwork. Very efficient returns service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" You put my collection time down as 3 hours before my flight landed (even though you collected my flight details). My car got cancelled and I was promised a refund over the phone (after I already got cut off once and had to call back) less the £24 flexible cancellation fee. You have not refunded me nor have you replied to my email chasing my payment. I have been forced to log a dispute via my credit card provided. Honestly this has been a shockingly terrible customer service experience and you should be ashamed. "
" N/A "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very Good "
" Very Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car had done over 50k miles and had various marks on bodywork. Was missing the roof Ariel and radio knob and we were unable to connect on Bluetooth. However it was mechanically sound . "
" Overall very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy-to-use website, good prices "
" Friendly, helpful service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All the staff were very helpful and polite. "
" The transaction was perfect, my only issue was with the condition of the car, it was very old and battered, but having said that, it did what we needed it for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" apart from the return - everything else was ok "
" person in front of me and myself and the next person after me ALL were accused of damage to the car when returned. Luckily 2 out of the three of us had photos to show the 'damage' was ALREADY there from pick up and were not charged. Never had this kind of issue with green motion in the past 12 hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Time saving and straight forward. "
" Right next to the airport, car was tip top and service was fab "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very likely if you can sort this out for me?? "
" Everything was fine EXCEPT I was DECEIVED into paying 42 Euros for extra cover which was not required as AutoEurope said it was included "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was easy but the meet and greet was not arranged. "
" We were supposed to be met at the airport, this didn't happen and we had to make our way to the the rental office ourselves. There was no apology for this and the lack of communication. The car was mechanically poor and also had lots of damage externally. For the amount paid this was not satisfactory. It had engine management lights on throughout the week. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Office staff very pleasant and efficient. "
" Slightly difficult to find but great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall not a very pleasant start or end to the holiday, but the car was great. Still waiting for my credit card refund. "
" Very slow to be collected from The airport. Very slow to get the car - short staffed, long queue, lengthy procedures. Hard sell insurance Very slow drop off procedure - made us late for our check in at the airport: short staffed. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Will tell everyone not to use volta4u but to use UNO car hire next door. Setting up on social media tk warn everyone to look elsewhere "
" Didn't go with the rental company booked through auto Europe. They tried to charge €504 for insurance for one week. What a rip off. Still haven't received my refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Exactly as booked "
" Very happy with the service. No hard sell on the insurance or extra chargers, which was really good!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Superb as always "
" Excellent firm, fast and friendly and they also waited for us until midnight as our flight was delayed. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff were lovely and helpful but the vehicle itself was terrible. "
" The car was in a terrible condition and not directly at Corfu Airport but on the road opposite. Not ideal with children and cases. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" everyone should avoid to use' YOURS' CAR RENTAL "
" the people at counter were dishonest and they want to fiddle , everyone , that came in , really really bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I've used Auto Europe many times. This wasn't the best deal or car I've had. "
" Hard sell for full insurance "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" This is the 3rd feedback I have done for this 1 week car rental. It was great I sent back one review online as requested then I had a phone call from you and did it again and now you need it again? "
" All very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Misinformation re meet and greet. The walk to the Rental shop was not far but we wasted an hour of our holiday waiting for someone that was never ging to arrive. "
" We were expeting a Meet and Greet at the airport, Having waited for an hour and nobody greeting us we opted to telephone call Volta4u. The number on the paperwork was not recognised. We ended up having to call the main Greece office to be transfered to the Corfu Office where we told they dont do meet and greet and we need to walk to the Rental Office 1 mile away. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Great experience "
" All great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great prices, great car, friendly helpful staff, will definitely use again "
" Easy check in, check out, lovely friendly staff, couldn't ask for more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Amazing service provided by very friendly polite staff. "
" Amazing service provided by very friendly polite staff. Collection and drop-off was quick and efficient. Will definitely book with Budget again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value "
" Excellent service, clean and tidy car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" good quality car "
" helpful and efficient rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied at this time of year when prices are competitive with other suppliers. "
" Everything was quick and smooth, both pick up and drop off. Car was as expected, and of good quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good value, streamlined service. "
" Very efficient and helpful person in charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very poor experience. No one interested in helping us as, would never use the booking company or car rental company again "
" No meet and greet available Dirty lower spec car No air conditioning Poor response when complained "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very easy experience from start to finish "
" No problems very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" lovely "
" v good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were delayed by a day and when we got there they had cancelled the contract even though we had paid up front for the week. Auto Europe gave standard message saying it was our fault we did not contact them even though we had an urgent issue which caused our delay. "
" We were delayed by a day and when we got there they had cancelled the contract even though we had paid up front for the week. Auto Europe gave standard message saying it was our fault we did not contact them even though we had an urgent issue which caused our delay. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" All ok "
" To far from the airport and have to cross a busy junction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is fine to deal with "
" They ask you to buy insurance which isn't necessary and then they don't check the car with you. And they look at the car later and penalise you for damage that you haven't done. Please avoid centauro "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" All positive "
" Helpful with luggage and driving tips in Corfu. Advice given for fuel top up and returning the vehicle. Very pleasant customer focused rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good choices for car rentals. Very satisfied. "
" Office is a short walk from Corfu airport. Had no issues with the car (Citroen C3) for the week. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very easy booking and good communication "
" Very helpful staff very easy boo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We will never use Volta 4U again. "
" Our agreement stated we would have a 'meet and greet' service at the airport, but nothing arrived. When therefore had to walk to the car hire office, about 300 metres with luggage, and luckily it wasn't raining. The member of staff made no apology for this lack of service and blamed Auto Europe for not informing us about this change. On our return, we met the same agent. My wife, who has a medical condition, asked if there was a toilet she could use, and was told very curtly she could not. Needless to say, we had to walk to the airport. Throughout the encounter the agent never made eye contact and answered any question with only the briefest of replies. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking and price with yourselves was very good- we have used you many times and will continue to do so but will be more 'savvy' when collecting our next car "
" When they saw we had paid only £100 for 10 days hire the couple at the desk talked to themselves in Greek and the lady took her car key off her key ring and said you have my car which was old and not prepared. I suspect they kept the car allocated as they did not want to release a much more expensive car that should have been prepared for us. We were in holiday mood in Corfu town and it was raining so I did not think at the time to query this! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" great staff! "
" Super helpful, no issues to report. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" wii use this service again "
" will be happy to use alamo in the future and auto europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Cheap motor to rent and run. Freed us up to explore and make our own way from the airport instead of transfers.. "
" Quick and friendly service, no faff, just how I like it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3...? "
" Corfu desk staff chatting for 5 minutes while knowing I was waiting. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The vehicle had an engine warning light repeatedly appearing and then disappearing. The speed at which roadside assistance came out was impressive and Mario was very polite and helpful. "
" The vehicle had an engine warning light repeatedly appearing and then disappearing. The speed at which roadside assistance came out was impressive and Mario was very polite and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Have been using Auto Europe for nearly fifteen years, Companies should be checked more thoroughly to ensure they offer the service they advertise. "
" Chose this hire company as stated 'on airport' they are not. Waited for twenty minutes after arrival then phoned company who tried to explain where they were so we could walk,eventually they came to pick us up,saying they had not updated there web site as they do not run a shuttle bus.On returning car no ride to airport terminal was offered so we had to walk. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" 000 "
" just not nice people and other people were having problems , just wanted to catch everyone out , we hire all the time , never like this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" All went very smoothly and great value for money. "
" I have used Green Motion a number of times now and always had a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It worked!! "
" We were meant to be meet and greet but after 45 minutes wait no response.We made are own way to the office to be told we haven't got a minibus. Condition of vehicle was appalling every panel badly damaged rear bumper hanging off back door completely stoved in to be told by staff member it could only be made worse by driving off a cliff didn't install much confidence not cleaned and the list goes on. At least it didn't break down. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Friendly enough staff. The car we hired was about 8 years old and in awful condition. There wasn't a panel that didn't have a scratch/dink on. Not expecting miracles for the money we paid but a nice clean car would have been good. "
" Friendly enough staff. The car we hired was about 8 years old and in awful condition. There wasn't a panel that didn't have a scratch/dink on. Not expecting miracles for the money we paid but a nice clean car would have been good. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" was good value but you need to more honest as my wife is disabled and your pick up point took us 14 minutes to walk "
" your website says you have a terminal desk at the airport on arrival but you don't. it also said you had a meet and greet but u don't "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I can't fault them as I received everything I needed for my booking, our flight was delayed going to corfu so I called them to let them know and the lady on the phone was brilliant by contacting the company to let them know. "
" On arrival to corfu airport we spent 30 very hot minutes walking up and down looking for volta4u as we booked meet and greet, we then called them for them to say we need to walk to there office which was a very hot 15 minute walk with two big suitcases and other bags, it was a struggle, when we finally got our car I asked were do I drop off as it says meet and greet but they said here at the office and then walk back to the airport so me and my wife wasn't very happy, as for the car I was very satisfied apart from the dirt left on it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Car was a bit tatty but great value for money "
" Would have given a 10 for drop off if I could have used the loo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" The voucher I received stated that someone from Volta4u would meet us at the airport. This is something they no longer do apparently and resulted in us waiting at the airport for 45 minutes. The phone number provided for Volta4u was incorrect, and so we had to find this online ourselves, whilst dealing with lack of roaming and dodgy airport wifi. "
" Car was great and pick up and drop off was quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I forgot my diving licence and auto Europe weren't helpful at all they would not transfer into my husbands name and wanted us to wait 2hours and maybe go to a different hire car company in the area and pay £60 so in the end we had to pay abeycar direct another £210 for car hire, would never recommend auto Europe to anyone felt totally let down , they took our money and wouldn't help. "
" They were helpful "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Yours car rental not fit to use "
" Car was very dirty and had lots of damage. The woman at Yours stopped recording the damage and tried to bully us in to accepting the vehicle. There was even a sanitary towel in the glove box. No shuttle bus as promised "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" See response to question 3 "
" Would need to warn people about the long walk in the sun from the airport exit doors to the VOLTA4U office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price and communication "
" The pick up at the airport was not at all smooth. It was supposed to be meet and great but I had to chase them for a pick up. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Making a booking on the website was not complicated and offered a good range of vehicles. In Corfu, after we contacted the rental company and reached their office everything ran smoothly. "
" I was expecting a meet and greet service as per the confirmation. When it was apparent that this was not happening, I called VOLTA4U and was asked to walk "300 yards" to the office. This was in midday heat and on an unfriendly surface. Not a good start to the holiday! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe are my 'go to' when booking car hire around the world. "
" Older car but did the job adequately. Nice staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Always use green motion when in Corfu "
" Always very helpful staff and honest approach to cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As abovd "
" Staff were very good. It was a bit of a long trudge from the arrivals building. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple and great value "
" Great experience, nice and simple and great value. Friendly staff, quick process, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied overall. "
" Very satisfied overall "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" it was supposed to be meet and great at the airport which it was not. You had to walk from there office to the airport, about a km with suitcases etc. "
" it was supposed to be meet and great at the airport which it was not. You had to walk from there office to the airport, about a km with suitcases etc. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Longer walk to the office than it said, and had to cross a fast road with luggage. Just not very nice all round. At least it was a decent car. "
" Very unfriendly staff, at picking up and dropping off. Determined to find a tiny mark on the bumper and charge €520 for it. Ok I can claim it back but there is no way they will need to fix the tiny mark. Just a horrible experience all round. Avoid them. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" The staff where very good "
" The staff where very helpful,both getting the car and returning it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Our best car-hire experience to date. Friendly staff, on airport, excellent price and the perfect car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would recommend Thrifty to anybody wanting to hire a car "
" Very helpful staff Arrived 2hours late due to delay at Gatwick The office was still open after midnight very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above, we have a serious complaint against Carwiz and do not consider that Auto Europe should be using them as a supplier as they are corrupt. "
" Unfortunately, we had a very bad experience with your associate company, Carwiz at Corfu airport, and we need to make a strong complaint about this please. Firstly, our reservation says "meet and greet with handheld sign", however this did not occur. We had to walk about half a mile in in heavy rain. This is only a minor part of our complaint though which is about the way we were treated by the aggressive and corrupt staff at Carwiz. They gave us the car that we had ordered when we arrived on the evening of Monday 9/9/24. We then drove to our accommodation which was 2-3 miles away, possibly a ten minute drive. We noticed immediately that the car was very old and in a poor condition, the engine made a lot of rattling and grating noises and the car struggled to go up small hills. There was no rubber on the clutch pedal and my foot kept slipping off the bare metal. The next morning, Tuesday 10/9/24, we drove back to Carwiz and explained the issues with the car to both an employee and the manager. Both were very uninterested and unhelpful when we said that the car was dangerous to drive and not roadworthy. The manager and his sidekick both got quite aggressive and forceful but we stuck to our guns and eventually they agreed to exchange the car when we said we'd call Auto Europe to complain. They initially said they'd swap the car for one like for like in size but then they changed their mind and said that they only had a small Toyota Yaris that we could have. We were unhappy with this but these discussions were upsetting and wasting our holiday time so we had to agree. We asked for a discount as this car was cheaper than the one we had booked but they refused point blank. They also said they'd charge us for the petrol used by us to drive to our accommodation and back, only a couple of miles away. We advised that we only brought the car back as it was faulty and so we shouldn't be charged for this petrol, however they got very aggressive about this. I asked how much it the petrol would be and the manager said 2 Euros so we agreed to this as it was only a small sum. I wrote the amount on the agreement sheet and showed the manager and sidekick and then I signed the sheet. We signed the new hire sheet for the Toyota Yaris and left. On Monday 16/9/24, we returned the car and Carwiz signed it off with no damage. The sidekick then said that we owed 32 euros for the fuel for the first car. I said that we had agreed 2 Euros with the manager, and I had written this on our contract before signing it. He said that they hadn't agreed 2 Euros. After some argument, we asked to see the manager and the sidekick sent for him. In the meantime I phoned Auto Europe and spoke to Eloise at 13.35 Corfu time, 16/9/24 and told her about the issues. Eloise said that she could not help us at that time and that Carwiz would deduct the sum of 32 Euros from our deposit, however that you would escalate the complaint when we sent in the details and recover our money. She asked that we send in a copy of the sheet that we signed. We therefore went back in to talk to the Carwiz employee and asked him to pass us our contract but he would not give it to us. This became quite heated as we are entitled to see the contract that we signed, however he said that we had to wait for his manager to return. As we seemed to be getting nowhere, we said that we would call the Police to help us. The employee said to go ahead, so we called 112 and explained the situation to the Police. Unfortunately, they said that they could not assist as this was a financial disagreement only. The manager arrived around 15 minutes later. We had the same discussions with him but he refused to allow us to pay the 2 Euros for the petrol and said that it was now 32 Euros. We requested to see our contract and he picked it up and showed it to us. I pointed out where we had written two Euros and I asked for a copy of the sheet but he refused. We then asked to be allowed to photograph it with our phone but he disagreed. We then needed to argue some more, following which he took out a pen and scribbled out my writing of 2 Euros, before allowing us to photo the sheet. We then had to leave to catch our plane. They will have deducted a sum from our 500 Euro deposit. We do not know how much this will be yet, hopefully only 32 Euros, unless they decide to deduct more. This company have caused us great stress at both the beginning and end of our holiday which has really upset us and put a dampener on the whole holiday. They tried to give us an unroadworthy and dangerous car it was very difficult for us to obtain a replacement. When we did, they gave us a small car instead and refused any part refund plus they have criminally overcharged us on the use of petrol. They were aggressive and had no customer service at all. Their actions in trying to overcharge on the petrol and amending the contract by hand should be investigated. We therefore wish to claim a refund based on the reduction in cost for the small car against the car we booked, a refund of the 32 Euros charge for petrol (or whatever amount they decide to deduct) plus we would like some compensation for our time and stress getting these issues resolved which should not have occurred at all. Please also note that on all three occasions that we were at the Carwiz, there were other customers making complaints and the staff were rude to them as well. We heard two sets of people complaining about very large deductions made from their deposits for only very minor damages. One lady told us that they tried to charge her a huge amount for insurance which she had not asked for. You would be much better off not associating with Carwiz as they seem to be a very poor company, not interested in customer service and intent on making excessive charges to customers who have little or no ability to challenge the situation. Carwiz hold the deposit and can make any deductions that they want. We attach photos of the two staff members who were very intimidating and agressive to us, photos of the original car, the dangerous pedal and the small replacement car. Also attached is a photo of the contract but this is after the manager scribbled out my writing of "2 Euros" at the bottom of the page, although you can just make this out. You can also see on the document that they have written "1 bar less fuel". This shows that the petrol had only gone down one bar so wanting to charge 32 Euros for this is much too high. Unfortunately we didn't video the noises made by the engine of the first car as we hadn't expected to encounter any issues in swapping the car. Also, we should have photo'd the signed contract on the second day when we swapped the car but we didn't think of doing that at the time, again not realizing that Carwiz would go back on their agreement and corruptly try to overcharge us. Thank you very much for reviewing this situation for us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" It would be good if we were alerted to the fact that they were not going to pick us up and that you gave direction to there office "
" We were told that we would be meet at the airport exit. There was no one there and eventually had to phone and was told we have to walk about half a mile to the office and had to walk back when we returned the car. Otherwise it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend "
" Hi I hire a car at least once a month in the summer. I have a house above Paleo, so sometime a challenging drive, but this car was fab. Staff are lovely but the time taken to pick car up seems much longer than other providers. Very efficient drop off time Car was fab, a few scratches but I think I prefer that to a pristine new car Only improvement would be the windscreen (inside) was very dirty "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Great vehicle . Great team when collecting the car and dropping it back. Just need a shorter queue in the airport as the registration point was serving 3 different car rentals, so the wait was too long! "
" Very efficient throughout. Just need a quicker check in at the airport collecting the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was all good. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" People should be warned about the roads in Corfu !! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Vg "
" Vg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The experience was truly AWFUL with VOLTA4U and I hold Auto Europe responsible as our booking was transferred to this cowboy company on Corfu. I have never been given such a wreck of a car and it did not get our holiday off to a good start. "
" We booked 'meet and greet' at Corfu airport, Rep from Volta4U nowhere to be seen. After nearly an hour of wondering around the airport some other rental company told us we had to walk off the airport campus and find the office, this was mid morning and very hot. My husband is elderly and this was not what we expected and not good for his health. At the Volta4U office, they knew nothing about 'meet and greet'. We were then given an awful car which had been involved in an accident the previous week and had done over 100,000 k/miles and the whole of the rear passenger door was shunted in and it had no power. Our villa was located someway off the main road up a very steep road behind Nassaki and we attempted to reach the villa by two different roads and the car was unable to make the hills and hairpin bends. We eventually found a very long route round which we were able to use to locate the villa. The following day I spoke to a man at VOLTA4U who said we could change the car for an extra £75. When we arrived to do so, he said it was £75 per day (over £300 more) which we refused to pay. We refused to leave until we had a better car and in the end we had to pay a further £100 to get a different car (this car was satisfactory). The said man later apologised to me and said his boss was there and he could not let us have it for £75.00. The whole experience was a disaster, we are not young people and do not expect to have to walk a distance to find the car hire office in a temperature of over 30C. I will NEVER use VOLTA4U again, they are cowboys and I am very angry that we booked 'meet and greet' and this was untrue. I welcome your comments please. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, I'm satisfied for what we paid. The only downside was the condition of the car. "
" Called the office on arrival and the shuttle arrived very shortly afterwards. The office is close by and I have no complaints about the staff or pick up procedure. We had hired a budget small car and what we got, fitted the description. The car however was covered in small chips and dents. It must've also been very much the entry level with regards to trim and extras. Returning the car was quick and incident free and we were dropped off back at the airport promptly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Would book again "
" Abby car where extremely helpful on collection, smooth interaction and suggested places we visit, which we did and thoroughly enjoyed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very clear and easy to use - definately our preferred option. "
" Absolutely first rate. Friendly and efficient staff, great vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Na "
" Na "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" you provide wrong phone number you mentioned that Carwiz will meet me at the airport you mentioned that I cap pick up the car at 22:00, but there was additional charge for late pick up. "
" good company "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Not good. "
" When we got to the counter we were told that they could not take the deposit with a debit card, only a credit card. So the only way to have the car was to pay a 150 Euro insurance premium (25 of which was the debit card fee!). At the end of the holiday, we wanted to extend the rental by 4 hours, and they charged us 50 Euros! We settled on 40 Euros, but it's still more than a whole day's rental. Next time I'll just go to the big companies at the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Paper work stated the hirer was open 24 hours but the office was closed when we arrived and we had to hire a car from a neighboring provider to get to our accommodation and then return the following day, this cost us an additional £100 and the first morning of our holiday "
" The office was close when we arrived despite the paperwork stating it would be open 24hours a day and we had to hire a car from a neighboring provider to get to our accommodation and then return the following day, this cost us an additional £100 and the first morning of our holiday "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Excellent. "
" Great price, good car, good communication. No hard sell of "extra insurance". Probably one of the best rentals I've ever used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" No issues "
" Confusing pick-up instructions and not very informed staff "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" Better transparency about the meet and greet - which it learnt isn't! "
" It was advertised as meet and greet at the airport. We were not met which was quite worrying with my family in tow. I called and was told to walk a long way down the road to their office. This was ok but not when we were supposed to have the car taken to us. The office was Volta - great friendly lady on reception but her male colleague was sarcastic and not pleasant. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Already added "
" Insufficient staff on collection so waited far too long to collect vehicle. Very cramped parking. Prefer full to full arrangement. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I recommend it highly "
" the only problem waiting longer for the shuttle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Air con on the car didn't work properly, only max level worked making the car very noisy. In general the car was also very basic in terms of features for the price paid. No reverse sensor, camera. Etc. Was not good value for money "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" As above they are still holding the deposit on my credit card so would not recommend. "
" The experience of renting with Alamo in Corfu was great however they are still holding the deposit on my credit card 2 weeks after returning home which is why I would not recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was exactly as booked. No extras and very efficient all round. "
" Check out desk and car park very conveniently located. Both check out and check in very quick and efficient. Plenty of staff available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" we always hire cars on our vacations(1-2 times a year). we use google for best prices, If you can give us a permanent discount, we will you as preffered agent for our car hires. "
" hard to find yours office, few knows Yours at Corfu and where their office are. (perhaps a sign or a desk will help. our flight was delaied and we got the office open for an hour more., 50€ for this services are acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Will use them again if they keep the prices right "
" No concerns - a lot cheaper than their competitors and very good service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good experience. "
" Very satisfying service with affordable proces. Really helpful, young team. I had no problem during pick up or drop off the car. Car was quite new and comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not the desk ladies fault - they were great. But I would have expected to rent a car with safe tyres that didn't puncture every other day because of previous damage - it feels like the car hadn't been checked properly and shouldn't have passed quality control. "
" The rental office had no address, we had to walk around the airport blindly at 11.30pm to try to find it with very confusing directions from the lady on the phone. I was charged 40Euros for 'out of hours' on Collection as my flight was delayed by an hour and we struggled to find the office. The car I rented felt bumpy from the start - my passenger was complaining of bobbing up and down. As it was dark (midnight), it was impossible to check any parts. The clutch was very loose. As we were travelling mostly up and down the Corfu mountains - it meant the car stalled a lot on steep roads and narrow chicane turns. We finally got a tyre checked up as the pressure was low, it had been punctured. New punctures then happened daily and had to be fixed 4x times - which is a big inconvenience on holidays. The garage showed us the tyre and it was bulging so much it was deemed unsafe to put back on and we were recommended to drive the car with the spare tyre for on our last day and all the way back to the car rental. It was also explained that as the tyre was so old and damaged, it was likely picking up any tack on the road and getting punctured. We paid 55euros on punctures repairs. Overall, not satisfied with the quality of the car at all. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Good prices "
" Slight delay in collecting the car, everything else went well. In particular the drop off was smooth and efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great deal, great car and great service, many thanks. "
" Very friendly, helpful and welcoming. Made the whole experience very pleasant. Would highly recommend the service to anyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This experience was a real shame as we had used the Auto Europe website last year and had been delighted with the experience and the value for money we'd got. The problem is clearly with Auto Union and not Auto Europe. "
" When I telephoned Auto Union in Corfu to check that someone would be there at 23.30 for us to pick up our car I was very impressed - the man was very friendly and helpful. And the man we dealt with when we collected the car was also very nice and helpful, but the external condition of the car was not good with so many scratches and dents all over it, and it hadn't been cleaned so it was difficult to see the condition under the dust and dirt (and of course it was dark when we picked it up). The representative marked the main scratches and dents in pen on a form and said we shouldn't worry about the small scratches everywhere - crucially he didn't take photographs of it at all (and neither did we as it was late, dark and we were travelling with our children and just wanted to get to our hotel). Though it had clearly not been looked after very well (there was a warning light on as we drove out of the car hire place because the number plate bulb had gone!) it was a perfect car for the narrow Corfu roads and we had no problem with it during our holiday. When we returned the car, however, the (very unfriendly/rather surly) woman we dropped it off with went round the car taking photographs and pointed to an area on sill/under the driver side door which she said we had damaged (and we certainly had not - and damage had been identified at pick-up and marked on the car plan by the person we collected the car from). She then spent ten to fifteen minutes trying to find a photograph to show us that the damage had not been there when we got the car - but couldn't and of course her colleague hadn't taken any photos when we picked the car up. In the end she very grudgingly and with very bad grace told us we could go - but I had to ask her to sign our paperwork to say that the car had been returned in okay condition. It really was not a nice way to end what had otherwise been a lovely holiday, so I certainly would not use this company again - we got the impression that they were trying it on with us and trying to blame us for damage that they had failed to spot from a previous user. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Very good. Prices very competitive and everything worked well "
" Generally very good. Car in good condition and both pick up and drop off were generally good. Could have been clear in communication and paperwork but overall very pleased. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good car & price; excellent staff-very friendly & helpful "
" excellent staff-very friendly & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above: When I placed the order online I took out full insurance and picked a car gore company specifically located inside the airport and not offsite When I arrived at Corfu I learned that infact the car pick up was more than 300 meters away, secondly I was advised by the desk clerk inside the Abbycar rental office that the insurance was not sufficient and that I should add their insurance for an additional 210 euros. I was tired and could not be bothered to argue so just paid it anyway, I feel extremely let down and sold something which was not required. I am extremely disappointed with this and will almost certainly not use your services again and share my dissatisfaction with colleagues/friends and online. "
" When I placed the order online I took out full insurance and picked a car gore company specifically located inside the airport and not offsite When I arrived at Corfu I learned that infact the car pick up was more than 300 meters away, secondly I was advised by the desk clerk inside the Abbycar rental office that the insurance was not sufficient and that I should add their insurance for an additional 210 euros. I was tired and could not be bothered to argue so just paid it anyway, I feel extremely let down and sold something which was not required. I am extremely disappointed with this and will almost certainly not use your services again and share my dissatisfaction with colleagues/friends and online. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" I e we oils use them sgain "
" They were fine They were efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible, they gave us a car that had a battery that was not charged, after driving it for only 1 hour, the battery died. They then refused to change the battery or replace the battery for free of charge on the same day of the wedding we were attending. They then charged us €100 for them to replace the fault car they had provided to us. Awful behaviour and I will be leaving a very negative review online "
" Terrible, they gave us a car that had a battery that was not charged, after driving it for only 1 hour, the battery died. They then refused to change the battery or replace the battery for free of charge on the same day of the wedding we were attending. They then charged us €100 for them to replace the fault car they had provided to us. Awful behaviour and I will be leaving a very negative review online "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Good "
" It was goo "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I would expect 'Meet and greet' to mean what it says. Fortunately a kind rep pointed us in the right direction "
" I arranged meet and greet but there was no one at Corfu airport to greet me. I asked someone outside and they directed me to walk to the office which was in the distance down the road. It wasn't the meet and greet that I expected when you arrive in the heat with luggage to carry. The car wasn't ready when we arrived and we were asked to wait while they washed it. After 5 minutes we were asked to take a different car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Staff at Volta4u were very friendly and helpful. The experience was seamless and upgraded our car for free. They also swapped staff around without us asking just to make sure we got to the airport in time (we weren't in a rush but they didn't want us to be waiting). Lovely experience all round. Our flight was delayed inbound so we called autocar Europe to pass on the message and they had no issues with it "
" Staff at Volta4u were very friendly and helpful. The experience was seamless and upgraded our car for free. They also swapped staff around without us asking just to make sure we got to the airport in time (we weren't in a rush but they didn't want us to be waiting). Lovely experience all round. Our flight was delayed inbound so we called autocar Europe to pass on the message and they had no issues with it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always good - the first place I look for car rental, and it is usually the cheapest "
" Never used them before. It was ok for me, but it was clear that there were frustrated customers there. It was all a little disorganised, but the car was great "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Good experience. Good price. Would recommend "
" Good experience, particularly when I needed to make a claim. Straight through to someone who let me know exactly what I needed to do very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been a customer of AutoEurope for over a decade and have always found the service to be exceptional. "
" Thrifty 1/ Tried to convince us we didn't have full insurance, even though we purchased it from AutoEurope as we normally do. 2/ If we got their insurance we would be fully covered... otherwise we need to put an excess of 850euro on a credit card 3/ We offered a credit card in my partners name because my card was declined at the desk. 4/ They said we would have to add my partner as a driver, to use her credit card. We said OK. At a cost of 62 euro 5/ Then because it had taken so long it went over midnight which meant a late penalty of 62-72e, even though we started the process before midnight. 6/ We were then told my original booking is invalid and we would have no insurance cover and would need to buy full insurance. We are on a budget and could not do afford to do this.. 7/ It has meant we left with no car, and had to book a taxi to our hotel at a cost of 100euro. 8/ I asked for some writtern proof that we hadn't taken the car and got no more than shrug from the girl on the desk. I talked with one of AutoEuropes representatives the following day (12th July) and was instructed to call after the 18th when the rental finished. I did this and and they are awaiting a reply from Thrifty. This is the first and last time I would book Thrifty/Hertz. 0 out of 10 for Thrifty's customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Completely useless company. Would rather walk than deal with them again. "
" We were given a car with no air con in 40 degree heat. This thing was a wreck. Made the mistake of driving off in it as wed been up all night on a late flight and didnt realise how bad it was before we were at our accommodation an hour away. Had to take it back the next day and we got a huge amount of hassle from the desk staff before they finally let us take a working car. Basically we had to waste the first day of our holiday arguing with them. The young man behind the desk made a very poor joke about the car being so hot our baby might die in it - horrible. And genuinely accurate, the car was completely unsuitable. And no meet and greet as advertised, either at the start or at the end of the trip. No apology or explanation or even a heads up. Had to ring through about 5 times before they didn't just hang up on me to ask where to pick the car up. Horrible horrible experience would never deal with this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Booking was easy price was competitive "
" They were completely unorganised no one to meet me at airport not good "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Absolutely brilliant, will use Voltra again! "
" They upgraded me last minute to a really really nice car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Maybe just need option for pickup at airport "
" All was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ditto "
" This is billed as a greet and meet service. Despite having given details of our flight, which was late, no one was waiting for us. 2 telephone calls and 40 minutes later a minibus arrived to take us to the car rental office where there was a queue and service was appalling. Despite being told it would only take ten minutes we were there for another 40 minutes. Worst car rental service I have ever experienced. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" there was no explanation where to pick up the car. all in all a very bad experience "
" the staff were unfriendly with no customer service. no shuttle service to the terminal. rude attitude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" You will be the 1st name I look for wherever I hire a car in future "
" Absolutely seamless service from start to finish. I cannot speak highly enough of my 2 week holiday hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Your are deliberately not giving customers the information they need regarding picking up the car. To anyone that does not know Corfu airport and your instructions are to turn left and walk to the crossroads, people have no idea how far they have to walk in 40 degree heat with their suitcases. And for elderly or those with walking difficulties, I had to pay €15 to get a taxi there and the Car Wiz staff kindly drove me to the airport on my return for which I was very grateful for. I cannot fault Car Wiz service and the car was brand new but really disappointed with Auto Europe information. You really need a car wiz shuttle collection like most of the other car hire companies. There is no point in getting a good rate car hire with you to have to pay extra to get to the pick up point. "
" Have absolutely no complaints about Car Wiz in fact would rather deal with them direct if the price is right because there is always a catch or misinformation when booking through Auto Europe "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Volta4u cancelled our booking when we went to pick up our car due to the fact that they do not accept Revolut as a card to secure the deposit. AutoEurope said it was our fault that we did not had another credit card with us, therefore our booking was non-refundable and we lost £200. "
" Volta4u cancelled our booking when we went to pick up our car due to the fact that they do not accept Revolut as a card to secure the deposit. AutoEurope said it was our fault that we did not had another credit card with us, therefore our booking was non-refundable and we lost £200. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Not happy at all, our flight was canceled, rental company did not keep our car, wanted mofe money to rebook rental. No refund received, money down the drain. "
" Rental company could nor keep our car, as our flight was canceled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I have commented above! "
" I ordered and paid for a Passat for 5 large adults and got a Skoda Rapid. A Skoda Superb would be compatible with a Passat, not a Rapid. For this reason I will not use Green Motion again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" First Rate. "
" A fantastic service. Prompt, friendly and courteous. Having used a number of hire companies serving Corfu over the years, Auto Union provided the best experience and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No pick up at airport so we had to walk around 1km to car wiz office in very hot conditions, incorrect contact number on auto europe documents so we couldn't contact car wiz "
" Car wiz staff were very helpful "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Satisfied "
" Had to stroll in very hot day to the agency Instead off being picked at the airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe good, pity about Gold car, in retrospect if we had known it was going to take so long with the shuttle we would have walked across the way to the taxi stand and got a taxi there. "
" Car hire ok but airport pickup atrocious, it took us one and a half hours to get the pickup bus to stop for us and take us for the car all in 40" heat. no organised pickup, no one with a card with my name on it looking for us. run by a bunch of young who did not look like they new what to do. return ok, very efficient hand back no problems. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Totally ripped off. Expected better. "
" No problem with the car which was in good condition. When I returned the car , the agent said there would be a cleaning fee of 75 euros. There was a small amount of sand in the footwell which she said was very hard to get out with a vacuum cleaner . She also said that the driver seat was wet with sea water. This is totally false. I had to pay because we had to catch a flight and didn't have time to argue. A total rip- off and now they have a 1 star review instead of a 5 star review, and they have lost a customer. Hope it was worth it for 75euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" all round very good "
" very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all good "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" Charged extra because my flight was delayed for no good reason. Car wasnt full with petrol. Wheel alarms going off despite nothing wrong. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very professional service "
" Very clear and transparent information given to allow me to make an informed choice about levels of additional cover (not required) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent vehicle and great value. "
" Unfortunately and contrary to the contract, nobody was at the airport to contact, and I needed to get a holiday rep to phone for directions. To the pick-up. Other than this incident it was an excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Have used auto europe several times and they've always provided a great price and customer support "
" walk from airport terminal in close to 400m and not the 150m stated by abbycar. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe have so far failed to refund the 700 euro excess taken from my credit card; they are asking for documentation I do not have as I had left Corfu before the company applied the charge. "
" Awful. Total scam. They are not on site. 500m away across busy road with no crossing point. No good with luggage and/or children. They did not offer full-full fuel. They do not record pre-existing damage properly - and there was a LOT of pre-existing damage. Car in poor condition overall, with poor brakes - we decided to not use the car all week because of this, only travelling to and from airport (with no incident). On return the inspector went straight to front underside of car and asked to see our photos of the area. The pre-rental report had the area marked with damage, but he said he had marked it down in a slightly different position and said it was new. They did not provide any photos of the car at the time of pick-up to prove their claim, but insisted we had to do this or we were at fault. They said it was "not their job" to take photos. They threatened to take the full deposit unless we signed and agreed to pay 596 euro. They tried to rush us to sign, then tore up the paperwork - including our copy of the agreement and report - in front of us. We were told they would look at it again later and contact us by phone, but instead they charged the full 700 euro to our card after our flight had taken off. They even opted to convert currency to Sterling without our consent (we were not in the country), and this increases the cost to us. This has ruined our holiday. We feel completely ripped off. I regret setting foot in Corfu. I would be very reluctant to hire a car in Europe again. It amazes me the EU tolerate this practice. The hire company should have to provide evidence by pre-rental photos too, in order to make a fair contract, rather than just vague hand-drawn marks on a pro-forma generic saloon car diagram which has no accuracy or relevance to the actual car rented. I would never use Abbycar anywhere in the world. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" See above. The booking process was okay, costs are okay but providing information which is incorrect when you apparently have been repeatedly told by the rental company of this is inexcusable. "
" Staff were very friendly and efficient. However, they were let down by incorrect information being sent to me by Auto Europe. I booked with them because I wanted a booking office on terminal but it turns out that their office is outside the airport entrance and they don't provide a shuttle service. Further complicated by the fact that the telephone number given to me by Auto Europe was incorrect. Apparently all these issues have been pretty visually reported to Auto Europe but endure. The end result was that my wife and I had to walk for 10 minutes in the evening heat with all our luggage to get to the rental office. We are both pensioners and I have mobility issues. This was extremely painful for me and hugely inconvenient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Again they were superb once I found them because of the flight delay and the fact I couldn't find them it cost me thirty five euros because I was five minutes after ten and into out of hours still u live and learn "
" The only downside was there was no signage as to where they were and it was quiet a long walk in the dark to find them they weren't in the airport and didn't make it clear that they were outside the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for money/ Poor customer care "
" Even though I was told I would be met at the airport exit on arrival, nobody was there. When I called the number expecting to get an apology, I was simply informed the driver was unable to get there. It was suggested I walk with my young children just 300 m to the left of the airport to the shop to collect the car. I was unaware the company was actually call Volta 4U. It was also a longer walk than 300 m to their office; it was at least 800 metres. I turned back to the airport the first time as I could not see the office and was not looking for Volta 4U. After about an hour if going back and forth and three telephone calls we made it on foot to the office. Not impressive at all. And not a great start to the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" As above "
" Collected car which wa not clean inside Advised staff we had to drop car off at 6am as we had an early flight and had paid an out of hours fee. Office closed - we phoned both numbers - no answer We then contacted Athens office who said they would call staff - eventually arrived at 6.30 Not good service "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 4
" No "
" Tried to upsell me on expensive breakdown insurance No one waiting at airport had to walk about 500m down a road to find their office "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The car was good but finding it was a nightmare!! "
" Wrong contact details for Car wiz put on voucher, we were expecting a meet and greet service however there was no one at the airport to meet us and the telephone number for Car wiz was incorrect, it took a bit of tracking down and eventually by the time we had walked out of the airport to the Carwiz office, we were out of hours and had to pay an additional 4o euros, we then had to pay another 40 euros for early drop off due to our ferry being changed. At no time were we told when booking that these additional fees would apply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto rental were very good but for the distance to the rental office which I think is probably due to info from ABBYCAR. "
" The major problem with Abbycar is that it was a 450m walk from the terminal to the office. They described it as 150m. I would not book them again as it is too far to walk with all baggage. Other rental firms have brought the car to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It would have been perfect if we had been met at arrivals, but was spoilt by long walk in the heat. Wrong information given to us. But the car was great "
" Everything was great apart from we were told we would be met at arrivals and taken to our car. It did not happen. We had to phone up to be told we had quite a walk to the location. We had two elderly ladies with us so struggled to get there "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" We specifically booked the car we chose because it was stated to be "At Airport" and not to require a "shuttle". However, when we arrived it became apparent that Carwiz was not at the airport and a shuttle was required. The voucher instructed us to look for a sign with our name on it but there was no such sign. We called the telephone number on the car hire voucher but this did not take us to Carwiz. The address for the location of the Carwiz office was also incorrect. We called AutoEurope who redirected us to a Carwiz number in Croatia. We were in Greece. The Carwiz office in Croatia told us we needed to look up the address for the Carwiz office online and that they could not provide it to us over the telephone. We were travelling with a one year old and resorted to getting a taxi to the Carwiz office at additional expense. We understand from the Carwiz office that this is a recurring issue. There is in fact no shuttle service and the information on the voucher is incorrect but has not been corrected by AutoEurope despite Carwiz's requests. We are extremely dissatisfied with the service we have received. "
" Carwiz office is not at the airport. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" May use auto Europe again but never abbey card "
" Arrived shortly before 10pm and completed paperwork and car inspection to then be told €35 out of hours fee as after 10pm. When I objected was told could not continue with car hire. No choice but to pay. Complained to Abbey cars but was told I had signed at 10.15pm and only takes 10minutes to complete paperwork and inspection. Never in all time hiring cars has it taken only 10minutes. They refused refund of charge. Never use again. Say it is 150m from airport terminal when it's actually 400 to 500m. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Having hired many cars for holiday trips this was the best service provided by the staff and the process of collecting and returning was very smooth and easy. Would recommend taking a video of the vehicle when collecting (which the staff encouraged) as a mark was found on return which was not documented on the paperwork when collecting, but as we had the video proof there were no issues. Overall great experience "
" Staff were super friendly and helpful explaining everything when both collecting and returning the vehicle. Car that was provided was quite old and slightly difficult to drive but for the price paid it did exactly what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" A straightforward website to use. "
" A very straightforward rental experience - a 3 minute walk from airport exit. Easy pick up and drop off with minimal waiting and paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Collecting and dropping off the car was straightforward. All staff were friendly and efficient. No problems at all. "
" Every thing was ready when we arrived. Staff were friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seamless and quick "
" Very good service, staff extremely helpful thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Friendly and fast service. Will definitely use them again. "
" They where waiting for me at the terminal, and the whole process was smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" we did not know we had to provide a credit card and had to take out the very expensive insurance as a result. This could have been made clearer "
" Staff were excellent but we felt hard done to as we did not have a credit card and had to take out the very expensive insurance "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Hidden costs and staff which don't care about customer saying they just do they hours and this is not they business so they don't care. Car also has a problem with clutch (permanently problem with changing gears). "
" Hidden costs and staff which don't care about customer saying they just do they hours and this is not they business so they don't care. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" No trouble whatsoever "
" Nice service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" literature states that fuel will be full but it was only 7/8 full at start of hire and 8/8 full at return "
" The car had several dents and scratches etc. including a missing wheel trim, all noted though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I've used Auto Europe twice and have been satisfied both times - great range of options at affordable prices. "
" Great value for money, everything was well explained and we were transported to and from the airport as part of the service. The car felt older than the miles on the clock, but for the money we paid it certainly wasn't an issue! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Full Insurance policy needs some clarification . "
" Although everything was quite efficient we took your full insurance policy and was disappointed with the staff wanting to charge us again for there insurance saying if vehicle broke down we would have to pay for recovery charges ourselves which we thought was not right . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Quick, easy and affordable. Highly recommended "
" After a stressful journey to Corfu, the staff at abbycar were helpful, patient and efficient. Dropping the vehicle off was easy. I'd definitely recommend abbycar to anyone visiting Corfu "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seemed to have the best deals, especially compared to other companies "
" Have used Goldcar before, but not in Corfu. It seems ok but only time will tell as still waiting for the deposit to be released. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Takes too much time waiting in the office for them to process the details- nearly 25 mins "
" Not at airport terminal but outside perimeter on main road "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking with Autoeurope was fine other than the issue with insurance. I'm not sure why you offer the additional insurnce at the time of booking if its not valid in the country of hire. Next time I wouldn't bother with extra insurance as it would have been cheaper to have just waited and paid the extra at the car hire depot. It a;; seemed a bit of a rip off "
" When booking I paid extra for a zero excess package. However when I got to Corfu we were told that this didn't apply in Corfu and we would have to buy another insurance from them to be fully covered, This cost an additional £94. The woman behind the counter was saying this to everyone. She was also very impatient and wouldn't give me time to red the various extra documents she was asking me to sign. The car was faulty ( no air conditioning/heating). All in all a poor experience "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" good expperience "
" very goog staf very polite "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" B "
" Efficient pick up at airport and very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe supplied us with all the wrong details we were stuck at the airport for an hour and the helpline was less than helpful after the fourth call I had to make it clear they were not to transfer me to Carwiz as the number they had on file was incorrect and I kept getting a company who were not Carwiz. Carwiz do not provide pick up at the airport although that is what we requested and paid for through Auto Europe the address they had for Carwiz was incorrect. When we finally managed to get through to Carwiz they were literally a short walk from the airport and the staff were really helpful and couldn't apologise enough that we were given all the wrong information. "
" I have no complaints with Carwiz the staff were friendly and super helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service at a very good price. Thanks "
" Easy to find and very reasonably priced. Didn't have to wait at all at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use website with good prices. "
" The only thing I could fault is that when I chose the car one of the criteria I used was that the fuel policy was full to full. However, this was not the case and the car had very little fuel when e picked it up, hence we returned it with more fuel than it had when it was picked up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy transaction. Very helpful "
" Excellent service, flexible and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Very happy, will book with them again "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" All good "
" I was a little disappointed I booked an Astra size car and ended up with a suzuki swift which I thought was smaller than we were expecting. Our friends booked the same car, Astra and ended up with a Skoda Fabia which was larger than the swift and more of an astra size car. I should of asked about it at the time but I did not. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Excellent service from start to finish "
" Picked up the car with no problems, even upgraded the car for no extra cost, helpful staff will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff where nice,but the car was poor. "
" The car should not be out on hire , The drivers side door was badly damaged and lots of body damage all round "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" No issues at all - excellent! "
" Great check in, very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not satisfied "
" Unsatisfied as I booked a car for four people and only one of the passengers seat belts in the back worked so I wasn't able to take my family all out together "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Apart from the issue with the windscreen washers the experience was good. "
" The only issue we had was that the front windscreen washers didn't work. I assumed it was because there was no water, so I took the car to a petrol station, who sold me a 3 litre container of windscreen washer water. After I put the water in, the washers still didn't work. We had to keep cleaning the windscreen from the outside which was quite annoying. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Stress free, easy to do. "
" Very efficient friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First class process "
" First class process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" A good experience and I will use the company again "
" Pickup a few minutes late, car had a few bits of damage, rear bumper had a screw holding it in position. Had to ask for a name and signature to say the car had been returned in the condition it was given. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Very efficient and quick "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Autoeurope booking is very easy and have used previously. "
" We were met promptly at the airport and again when we returned the car. The car was ok but seats were a bit dirty but I guess it had done a few miles. The staff were all nice. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" First class service, car was clean and ready to go "
" Polite and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff great Vehicle. You get what you pay for. "
" Q car was damaged Had to take photos before journey begin to protect myself. Just because it's cheap doesn't mean mean a damaged car is acceptable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" made me sign the paper to say the body work was fine but would then not let me mark the body work damage on the papers, just told me to take pictures. All was fine but does seem a bit cowboy. But there was no issues at all! "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The deposit was taken and they were friendly. On return of car there was no proof that the deposit being refunded so I will be checking my card , there was nothing g to sign to say the car was returned in good order even after asking for something "
" We upgraded on booking to a Ford fiesta, and we're given a old Nisan micra which struggled up hills, which apparently was an upgrade (automatic) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Booking with Auto Europe was easy and I would definitely use them again. "
" My damage deposit was debited from my card account rather than being blocked off as is normal with car rental. This resulted in my card company charging me £20.82 in transaction fees for both the debit and the subsequent credit. After exchange rate differences I am now £41.39 out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went smoothly "
" Very polite staff at the desk and at pick up point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rating depends on response to my concerns (could vary from 9 if appropriate to 2 if inadequate response). If the latter, I will have no choice but to share my concerns as this car was not safe. Thankyou "
" I have e-mailed auto Europe (customer services) separately outlining significant concerns about initial car. Whether or not I recommend Green Motion or Auto Europe depends on response and access to compensation for an unserviced, high mileage car. (80000+ miles) . Drivers mirror spontaneously fell off. Several warning lights from day one and blank service book. Please confirm a route for complaints/compensation, including an option to attach photos of above issues. Thank you "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Terrible, will never book again due to such disorganisation. Still waiting to be contacted about a refund, with budget and auto Europe both blaming each other "
" Awful experience. stated that the rental office was open 24 hours a day ok the voucher, but it was closed when we arrived so had to spend a fortune on taxis and alternative travel "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" A very smooth and easy process from booking to drop off "
" Very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. Very poor experience. "
" I already have in a previous complaint some days ago. Im awaiting a response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" The information on arrival at the airport was minimal and when I called autoeurope for assistance the call handler made me feel as if I had disturbed him and was not helpful at all, in fact he gave me incorrect information as to which rental company was dealing with my booking. It was only after reexamining the voucher that I realised it was green motion i was looking for, the shuttle bus was filthy and when we arrived at the rental site it took almost 1 hour to complete the process before we were finally shown the vehicle. The vehicle had over 90k on the odometer, several dents and scratches, was not clean and had no windscreen washer fluid with which to clean the dirty dusty screen. It also had a shake through the steering when travelling over 65kmh which I suspect was a misbalanced front wheel, or a defective tyre or wheel, for this reason we did not use the car except to travel from the airport to our accommodation at Adios Gordios, and again to the airport. I wish now we had gone with out original booking with Hertz or Avis (altho more expensive the desks & cars are all based at the airport and in much better condition than Autocar/Greenmotion. I will certainly not use Autocar again. "
" The information on arrival at the airport was minimal and when I called autoeurope for assistance the call handler made me feel as if I had disturbed him and was not helpful at all, in fact he gave me incorrect information as to which rental company was dealing with my booking. It was only after reexamining the voucher that I realised it was green motion i was looking for, the shuttle bus was filthy and when we arrived at the rental site it took almost 1 hour to complete the process before we were finally shown the vehicle. The vehicle had over 90k on the odometer, several dents and scratches, was not clean and had no windscreen washer fluid with which to clean the dirty dusty screen. It also had a shake through the steering when travelling over 65kmh which I suspect was a misbalanced front wheel, or a defective tyre or wheel, for this reason we did not use the car except to travel from the airport to our accommodation at Adios Gordios, and again to the airport. I wish now we had gone with out original booking with Hertz or Avis (altho more expensive the desks & cars are all based at the airport and in much better condition than Autocar/Greenmotion. I will certainly not use Autocar again. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" The following day, I called Auto europe and explained the very poor situation with Abby cars. Auto europe arranged another car with Greenmotion, who were very proffessional. Then I was charged a further 114 euro for this second booking, and was told I would be charged 50 by Abby cars or Auto europe for a " no show". This "no show" is a no show from Abby cars. You will not make any charge what so ever to my card in relation to Abby cars. "
" There was no car for collection at airport. The instruction to exit arrivals, and turn left looking for Abby Cars. We waited 40 minutes, and still no Abby Cars. We took. 40 euro taxi to our hotel, which I will claim back from you. Abby Car offices are 850 meters from the airport, so not " on airport" as described in voucher. There offices were closed, no one in the office, most lights switched off. I would never suggest anyone uses Abby car rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" More counter staff to speed up collection / return of car Shuttle service between airport/car rental office too hit and miss "
" Delays in shuttle service at airport to/from car rental office "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Perfect seamless hire process highly recommend "
" Perfect customer service green motion rep was outside terminal very short transfer to rental office very professional throughout highly recommended as a company will be using again next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience "
" Really great all round - can't fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was in a poor state and I'm out of pocket due to a disparity in the amount refunded. "
" The car had more dimples and dents than a golf ball, the tyre pressure was too low and there was a squeaking sound from the rear axle when cornering. The hire company took the deposit money from my account rather than just blocking the amount. When it was refunded, the full amount wasn't credited and I'm now out of pocket to the tune of £15.00...not happy. Won't be using Yours again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Easy booking, good price. "
" Fair price, car not the smartest (signs of external wear and tear) but suited us for our stay in Corfu. Still waiting for return of credit card deposit as we speak. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It was quite easy to rent online. "
" The vehicle wasn't in the best condition, and wasn't very clean. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Really efficient people and easy pick up and drop-off. Easily reachable by phone. "
" Really efficient people and easy pick up and drop-off. Easily reachable by phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very quick and efficient service, and very friendly staff. Even gave a free upgrade to save us a squeeze with our luggage. "
" We tried to book through WizzAir and their partner CarRentals for convenience, 4 times the booking failed to complete, what a disaster! By comparison Carwiz was simple and quick and more cost effective. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pick up & drop off & the car was more than satisfactory "
" Would recommend & use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good value and service "
" Can't fault them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Apparently your customer service is only open in the mornings on Monday-Friday? And it takes a long time to get through to anyone at all. "
" Was charged double the price of the rental at time of pick-up as we were late to arrive to pick-up. This was not made clear at all at any point during reservation. Felt like I was being scammed. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" As number 3 above "
" Very friendly at pick up and departure. Car had many scratches which were all noted which is fine by me (I would honestly prefer an older scratched car than a new car) Return was very straight forward too "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very poor service, your contract means nothing to the subcontracted firms you use. They even told me the full insurance meant I still had to pay for any damage but I then would have to claim it back off you. Hertz would not do this. "
" The car company (Volta) did not wait for our flight. We had to return the next morning to be told no car was available and had to pay 150 euros more to get a car despite a contract with autoeurope. This is frankly fraudulent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Generally positive "
" All very positive, only minor issue was to do with collecting the vehicle. The paperwork stated that we would be collected by a shuttle bus to take us to the rental place but doesn't say to call them to get them to come. After waiting a while we tried to call the number on the paperwork but it was incorrect. I googled the correct number and called and they said they would send the bus but after 10 mins it still hadn't come so we chose to walk there instead as we could see it wasn't far. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" good all round "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above comments on Enteprise cars "
" Our flight to Corfu was a hour delayed landing at 21.50 instead of 20.50. We got to the Enterprise desk at 22.15 to find that it had closed at 22.00 despite them having our flight number and therefore being able to see that we had landed at the airport. We were left with no option but to pay €60 to get a taxi to our accommodation. We then had to spend the first day of our holiday traveling back to the airport to collect our hire car. This cost us another €60 leaving us €120 out of pocket. Furthermore, when we returned the car there was only one person working trying to deal with all the returns and collections. It took approximately 40 minutes to return our hire car and caused us to nearly miss our flight. We hire cars fairly regularly and this was the worst experience I have had. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Asked to see our personal photos when we dropped the car off to confirm whether damage was new...not acceptable as they should have records. Felt more like they were checking to see how thoroughly we had photographed the car on collection to try and charge us. "
" Nobody in arrivals waiting for us. 'Meet and Greet' meant wait outside the airport 10 mins for the shuttle bus to arrive. This was meant to be an 'at airport' booking not a shuttle. Car was older with poor air con. Telephone number provided by autoeurope was for the wrong company who couldn't help me. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Pick up poorly organised - significant wait to get to the location then the best part of an hour to get the car "
" Poor organisation at pick up - had to leave family at the airport for an hour or more whilst the car was sorted. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" You need to be honest about the condition of the car you get... some wouldn't pass an MOT... and for me, personally, I was taking my girlfriend away for a romantic holiday and ended up driving her 'round in a car in worse condition than the first car I bought as a 17 year old... it was embarrassing! Sort it out... the pictures on the website have to match what you're giving the customers! It was to my absolute bewilderment when I turned up to what I thought was a car wrecking yard, but in fact a car hire car park! "
" The staff were incredibly friendly and very helpful. They went out of their way to make us feel welcome and to recommend places to visit. However, the condition of the car is no better than a paddock-basher I used to drive 'round the yard as a kid! The pictures of the expected vehicle on the website are so incomparable to what you get, it's like going into a Gucci store and walking out with a pair of kicks from primark... definitely not what you expect! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Good site with competitive rates (although everywhere's so expensive - £540 for 1 x week medium sized car hire!!) "
" Relatively smooth process, although wasn't overly clear where the staff were directing me to at the Corfu airport "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Overall happy with counter staff - collection was quite long due to the above then paperwork etc took another 30mins at least and we were the only people there. Drop-off was quick and easy though "
" Overall very happy with whole process - only complaint is our flight was delayed for 3hrs which meant we arrived past 11pm. We were told by numerous people that we asked that a shuttle would come for us. When I called the office after waiting 30mins, we were told the shuttle wasn't running now and someone came and collected us. More information should be provided in situations like this as we wasted a lot of time waiting for the shuttle that was never going to come and ended getting to our hotel after 1am. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointing always want to recommend car hire firms and to also use them in future but alas not this time "
" The plane arrived late at corfu airport couldn't find tge car hire place nobody to help abd then we're charged for late arrival. Car was tired and not what we exoected "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" As expected "
" As expected "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All went to plan with no problems, including return of excess deposit. "
" Our car broke down and was replaced within 2 hours, no problem. I would use green motion again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reasonable price "
" Very good english spoken. Thought there was going to be an issue as we arrived after their 2 hour cut off time from the time organised but was sorted quickly without issue. Drop off went v smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" As above misleaded in thinking it was at the airport but it's not "
" It stated at airport, but was a 15minute walk to the office. Then when in the office told it was not them and to try another office next door. Poor collection instructions and misleading information "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" For an old car the price for the rental was quite high - but that seems to be a problem with all companies at the moment "
" The car was quite old, and it was necessary to look over it carefully and take photos. It drove well, however. Was worried about Abbycar after seeing many negative reviews - but all was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Please see earlier comments. "
" Staff were great - although the office was a lot further from the airport than the stated 150m - not much fun lugging a suitcase in 37C heat and having to cross main roads etc... Car itself was only OK - brakes a bit "soft" and car a bit scuffed all round and one side repeat indicator loose/occasionally popping out. Also the central locking was erratic although I think this was just a low battery in the key fob. It did mean that there was no way of locking all the doors and the boot on some occasions, which is a security risk. Just a bit more attential to detail needed I think, but acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Not that I particularly care, but the car was quite dirty. "
" Despite the car I booked being available, I was initially offered an equivalent alternative vehicle. When I questioned this and asked about the availability of the car I had reserved, the staff changed the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Even if you book airport pick up Carwiz will meet you outside & drive you to their forecourt about 5min away. "
" The rental company staff were really nice & friendly all spoke perfect english & were very happy to help & extremely curtiouse "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Will go with Thrifty again "
" Very easy to collect and drop off vehicle. Very friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very disappointing and very inflexible policy on not accepting debit cards "
" As I had a debit card and not a credit card I had to pay an additional €80 at the desk which was ridiculous and the counter staff said that if we had booked directly with Hertz we would not have had to do this. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 100% recommended "
" Great service when collecting and returning, very smooth and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book with Autoeurope and experience car rental partner in Corfu was good "
" Smooth rental experience with Abbycar. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We used auto europe and Exer last year and had a very good experience which was why we used the same provider again. Unfortunately the experience this year was extremely disappointing. Car rental is very competitive at Corfu Airport so I will be considering alternative options when I book car hire again later this year. "
" Pick up was meant to be Meet & Greet with sign. No one was there to meet us. We had to phone the company for them to collect us. She took numerous photos of the condition of the car & 3 main areas of damage were identified. She told me this would be emailed to me but when the email arrived only 1 area was showing on the electronic document. When they gave me the keys to the car I asked if there was anything I needed to know & was told it was self explanatory. Unfortunately it wasn't & I had to go back into the office twice for clarification of how some things worked ie the window wipers (it was raining). We understood the fuel was meant to be Full to Full. The contract stated 3/8 of a tank. The fuel light came on within 2km of driving away from their office. I phoned them & they said they'd change the contract to 2/8ths which I wasn't happy about. I put €50 of fuel in the car but the fuel gauge didn't change. I phoned them & they said I needed to drive 5-10km for it to register. I continued to my destination over 35km away & it still hadn't changed. The petrol gauge was not working. I phoned them again & they asked me to email photos. They confirmed that their email address they had used for the contract was correct but when I opened the email it was a Do not reply address! They offered to change the car but I pointed out I'd put €50 of fuel in the car and was now over 35km away from their office. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
" Ok "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was fine. The office staff were good. Having to wait outside arrivals for a shuttle service that didn't arrive was annoying...especially when it was only a 10 minutes walk to the office. "
" We were kept waiting at the airport for 1 hour for the shuttle service to the Yours office. In the end we walked to the office. The office staff said they did not have our flight number. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good service ,just rebooked for my return in months time to Corfu "
" No problems at all just booked again for my return to corfu "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 10/10 "
" Within around 15 minutes of arriving at the Alamo desk is was in the frental and on the way to my hotel. Exceptional service. It was the same when I returned the car :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value basic car. "
" Quick and easy pick up- easy to walk to office rather than wait for bus as we didn't have much luggage. May be tricky with children "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fast, efficient service at collection and return of car "
" Fast, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent value "
" No problems, staff verry efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe's web site is extremely user friendly and it was very easy to book the vehicle I wanted. The additional information provided by email afterwards was very useful which in turn lead to a streamless process at the local resort. "
" The car hire process was very easy. The local lady who processed the paperwork was very friendly and helpful. There were a few bumps and scratches on the car but usual for a hire car. The car was economical and comfortable and served it's purpose very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent service and great value for money. Will definitely use Alamo again. "
" Superb service at both collection and drop off. Such a relief for once to have a staff member explain they aren't trying to find tony scratches or reasons to fleece you when you return the car. This really matters to renters and to us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good experience "
" Location not in terminal as advertised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only thing I would say is Abbey cars is more like 500m from the airport not the 150m in the directions "
" As below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free and cheaper than going directly to green motion. "
" Shuttle bus waiting outside the airport 2 minutes to depot and 5 minutes at depot all very easy will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" AutoEurope is my "go to" option each time I need a hire car Easy process and good range of providers and prices with reviews for reference "
" Very quick pick up and drop off process and outstanding customer service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Cars need better servicing "
" Wrong windscreen wiper fitted Clutch pedal needed attention Offside mirror not working correctly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Overall very satisfied and highly recommend them "
" Everything was perfect, very delighted with the service they offered and the friendliness! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy, and would use AE + Avis combination again. "
" Basically good. Car was excellent, and quite new. Drop-off was a bit chaotic, as multiple companies use same car park, but wasn't a huge problem. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" See box above "
" The car hire voucher stated "Meet and Greet with Sign" at Corfu Airport. I was expecting an individual displaying either my name, or the the name of the car hire company, Exer. We didn't see anybody. After waiting some time I phoned Exer and was informed that someone would collect us 'shortly'. This didn't happen. We were also told that because of police restrictions we couldn't be picked up by the airport exit, although other private vehicles and car hire companies were doing the same After three more phone calls, I spotted a pick up car, with the sticker 'Exer' in the windscreen. This is hardly 'meet and greet' and was very difficult to spot given the number of people and vehicles about. Overall, we waited over an hour to be picked up. Thereafter the service was fine. Exer need to sharpen up their pick up procedure from the airport. Hence the overall grade. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Good value and good service. "
" Car had no screen wash and windscreen needed cleaning. Otherwise, all good thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Aside from the car aboves condition I always use Auto Europe as they give very good value and service "
" Customer service was very efficient. Car however was not in great condition. Scrapes, scratches and bumps throughout the car exterior. Window washers and side mirror controls didn't work. Windows could have done with a clean. Other car hire company cars seen during our 1 week stay were certainly in better condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" No problems at all and a reasonable car at a fair price. "
" Efficient and practical company who expeditated both the collection and return of the vehicle with very little waiting for transport to and from the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All good except please get your descriptions correct on advertising. "
" Generally very good, my only issue that when I booked it was described that you pick up the car from the airport, you don't you have to wait for a mini bus and be taken to the car, but otherwise really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent service throughout "
" Lovely staff in Acharavi branch. Helpful, friendly and thorough. Always welcomed back like an old friend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy - superb car - VW Polo "
" Good pick ups both ways. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good communication when flight time incorrectly booked and then delayed. "
" Basicaly OK but car was a bit past its best, 55000 on the clock on rough greek roads with lots of different drivers at the wheel takes its toll. Windscreen washers didnt work and one of the headlight bulbs wasn't working. Also randomly had a tire pressure lamp lit even though they were pumped up correctly. Parcel shelf was also broken but aside from that it drove and stopped OK and the staff at the hire place were fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The cost was very competitive but for anybody arriving after 9.00 pm I suggest seaking clarification or going for a company with a desk / staff actually at the airport "
" No pick up from the airport . One Volta vehicle drove past but did not stop . Do desk at the airport or defined waiting / pick up point. Have to get a taco to the hotel and back agin in the morning to pick up the car the next day. As the Volta website said the office closed at 9.00pm . Staff in the morning were ok. Car was a micro with approx 35k and lots of bumps scrapes but to once you got used to the very high clutch it did all that we needed and performed well. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Very good overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and info all clear! "
" Excellent team - friendly, efficient and made everything super easy. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I feel Green Motion had given me the worts car in their pool. I am disappointed that Auto Route deal with a company which rent out cars in such poor condition "
" The car was in poor condition outside with numerous dents and scratches on every panel. It had 28K kilometres on the clock but looked like it had done 100k. The key fob was also damaged and was fiddly to lock the car as a result. There was no screen wash in the reservoir either so the windscreen couldn't be cleaned when it needed it. The car drove OK but the engine felt like it was missing a beat at certain revs. All in all not a good rental car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Excellent "
" Straightforward and quick pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I was charged an extra 35 euros Admi charge , as well as paying a large deposit , the transaction charge was another 30euros plus exchange rate charges , I admit I had only a debit card , my sister was travelling with and she was happy to use her credit card. I am very unhappy with the service and the rudeness of the staff, and I am not going to use you again and with share my experience with friends "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" always recommend to others if they are looking to hire a car whether from home or abroad. "
" very smooth....always try to use auto europe if i can. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Two hires with Green Motion on this holiday and they were both excellent from start to finish. Efficient, friendly, no fuss "
" Two hires with Green Motion on this holiday and they were both excellent from start to finish. Efficient, friendly, no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No refund for the 78 euros of fuel we had to put in although the manager did meet us when we arrived at the drop off point and advised he would arrange for compensation if we return to Greece. Not really a satisfactory resolution but he was very pleasant. "
" The tank was not full on collection as advised. We realised after 3 days when we noticed the gauge showed empty and we had only done about 50 kms. The car had 73,000 kms on the clock, was dented and scratched and generally in poor condition. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Our allotted car was far from great. As we went around it with the form to check scuffs and dents, the staff member recorded multiple areas of damage to pretty much every panel and every part of the car: front, back and sides plus all wheel caps and both mirrors. We accepted everything as there was no alternative (and because the staff were so good). But the driving experience too was far from good - the car had done over 86,000 km, and it's suspension and ride showed the result. We felt every bump! Getting up the very steepest roads (we stayed near Agni Bay) was a struggle too. The aircon didn't come on every time we used the car - although we eventually got it to work once the journey was underway. We actually laughed about it all - but it was a shame that we weren't allocated a car that wasn't a little less of a "banger" than ours was "
" The staff were excellent and both collection and drop-off were quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" ..... "
" Great experience, we got an upgrade for free. Only thing I would say is that the reservation simply said go to arrivals exit. It didn't say look for the Global van that goes past every 5 minutes! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As expected "
" Slightly annoyed as the web site states airport pickup whereas there is a shuttle to an off airport depot. It took some time, on arrival, to find this out but once we did the shuttle was efficient and rapid. The website needs updating. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All in all a very easy process "
" Easy to get transfer too and collect/ drop off no problem "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very poor experience with hidden additional costs which bump up the price significantly when you pick up the car. Avoid. "
" My booking was to pick the vehicle up at 11.30pm. when i arrived on time i was told that there was an out of hours charge of 40 euro to pick up the car at this time, and if i refused to pay it they would not complete the contract and we would be returned to the airport terminal. I also booked the rental for two drivers and when i arrived there i was told that there would be additional charges for a second driver of 5 euro a day. The manager of the office was rude and agressive and i would avoid using this car hire company despite being competitive in price - they add the cost themselves when you get there! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Easy to book, plenty of choice of vehicles "
" Easy, quick collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car had a flat spot in addition to the service light being on due to a faulty tyre pressure monitor on one of the tyres. "
" Disappointed I received an additional charge purely for using an American Express credit card. Doubt if I will use them in the future! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe really let me down! My flight was due in when Green motion were due to close the gentleman there said I was lucky as the had to wait in for a late car return otherwise they would of been shut until the morning! The £40 extra charge for out of hours was unexpected and unfair as Auto Europe knew my flight arrival times!! The £170 extra for debit card payment was unexpected also Auto Europe said the car hire was in the terminal. Didn't expect to have to go in a minibus to pick up the car. "
" When I arrived at the airport I was told Green Motion was probably not open. Lucky for me they were open late and picked us up from the airport but charged us £40 as out of hours! Auto Europe had my flight times no idea why Green Motion was offered to me. They also charged me £170 as I didn't have a credit card and used my debit card. All in all not a good experience and not cheap. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" easy to book and good prices "
" The car was not in great condition externally, many scratches and marks. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Auto Europe are good as always used them about 7 times now on 9 trips to Corfu "
" THE most expensive hire we have EVER had from green motion. Cheapest we have had for the same duration and same place was £70 - this year was £340 ! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Marvellous face to face service both in the Corfu office and during pickup. Staff could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Comments above in box 3. "
" Happy with the experience. However would have liked the MEET and GREET to be a little better as I had to chase up by mobile for the car having waited over 30 mins plus once through the airport. It wasn't as efficient as it could have been. Also the clutch of the car wasn't that good - there are some very steep hills in Corfu and trying to manage hill starts was interesting with us often rolling back as I tried to get into first gear. Drop off was easy and the staff at the office were friendly. I would recommend again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Problem free from pickup to return "
" Hassle free. Polite and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Awful "
" First car drove out of depot into traffic .spongy brakes with a delay of several seconds before brakes applying .drove back to Green motion and told staff .mechanic drove it off and said it was ok and shouted at us as he was a mechanic and we weren't even though we both are experienced car drivers ! Finally gave us another car which was fine .we paid additional insurance but the company demand £600 deposit off the credit card .on return to Newcastle they put our money back onto credit card but with exchange rate we now owe Barclaycard £51 .Never again! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Overall, a good experience with a company I had not heard of before. "
" Prompt & easy pick up from airport to green motion. 10 mins to go through all the paperwork & check the car, we were then off. I am yet to receive my holding deposit back though, transaction completed on 8th August but this has not yet hit my credit card, how long should this take? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Easy to use. "
" Car had quite a bit of minor dent & scratch damage, interior was not that clean, rep offered to swap for another vehicle, but for sake of time saving declined swap. Not disatified with company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Apart from the car being old auto Europe is my first choice. "
" Car was a little old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Absolutely awful. I will rent through a company that i know to be fair and genuine in future. I will not go for the cheapest. Lesson learn't !!! "
" We refused to take the first car that was offered to us because there were really bad noises coming from the engine and the car was in poor condition. The second car was quite old ( 64000 km )but sounded ok. The exterior was in poor shaped there were stains on the seats, but we were happy just to get going. We then discovered that the central locking was not working, the gear box was faulty and the rear parcel shelf was broken.The car also had a strange smell of burning when you were travelling up hill. We did not have time to travel back down to the rental office as by this time, we were in Kassiopi. When we returned the car on the day of our departure, we told that we would have to pay 86 euros because the car would need biologically cleaning because of the stains to the seats. We refused to pay this, and we explained that the stains were there when we picked up the car. We then also mentioned the all of the other faults with the car that we had discovered since we had collected it. The man in the office told us that we would have to pay as we couldn't prove that the stains were there when we collected it. We still refused to pay because it was not our fault. Eventually, the supervisor intervened and we were told that we would not have to pay the cleaning charge after all. By this time, my wife was extremely upset. It was not a very nice way to end what had been a lovely holiday. I would never rent from Green Motion again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Let down by Thrifty "
" They made us pay for damage that was not caused by us. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Just very disappointed with the additional charges. I emailed to complain about this and heard nothing back from AutoEurope. Poor. "
" The big issue I had was that when I booked, I selected 2 children's car seats. These were recorded on my booking and therefore price. When I got there I was stung with an atonal £70 for these when it appeared they were already included in the price I had paid. They were also pretty terrible car seats. A nasty start. However, the staff at Corfu were incredibly kind on return as my kids were both asleep and they offered to drive us over to the airport rather than get them up to get into the shuttle bus. Nice touch. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" All good "
" All good except they actually took an 806 EUR deposit on my credit card rather than just a pre-authrisation. Thus result in the refund not actually matching the amount deposited once the currency conversion was applied. This is the first time I have had to actually pay the excess in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" No opinion so no reason to recommend - this but no complaints "
" Staff were very nice and cost was cheaper than anyone else. Big air conditioned waiting room was welcome and a nice cafe next door. Shuttle to airport was short and no trouble. The car was quite old with lots of small damage and it wasn't very clean but that didn't matter. However the petrol gauge was faulty so I ended up spending much more on fuel than I needed to. Also they said it was full when I collected and it was only half full - I had to call them back to correct this - full to full is easier for the customer particularly with a dodgy gauge! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Was ok "
" There were a lot of scratches on the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Abbycar were great, but having to pay an extra 10 euros a day because I am 72 is not great. I have since found that some car rental companies do not charge any surcharges for drivers up to 75. It ought to be much clearer on the autoeurope website regarding age of drivers and possible surcharges. "
" Friendly, professional staff. No problems at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Communication is poor when things do not go as planned. "
" I am chasing to have my £859 deposit refunded still. This was meant to be refunded while I was in their office on 22/6/22 as there was no issues with the car. I am emailing for the refund and no reply. I was also given a car with a radio that didn't work. I contacted the office but had no reply so returned to the car rental office and was told they would message me a code for the radio which I never received. I was told they just had the code when I handed back the keys to the car at the airport "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" No problem with car just the money that has to be left? "
" Not happy that we have to leave a deposit of approx 800 euro via a credit card ? Which is then reimbursed later in the month, as we took full insurance out, they stated that if an accident occurred we would have to claim via the insurance policy, surly if you take the policy out we should not have use any of the customers money? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Autoeurope need to keep a check on the companies they partner with and they should also ensure instructions about pick up and drop off are perfectly clear and clearly state the name of the company that is providing the car. "
" Firstly the in-line booking seemed to be fairly straightforward. When we arrived at Corfu airport we struggled to find out who we should contact and couldn't see anything about autoeurope. On looking more closely at the booking confirmation we noticed a logo (small) for Green Motion and I had just seen a green motion minibus pass us outside the terminal. When we eventually found the driver he confirmed he would take us to the office to pick up the car. Nowhere had we been that the office was off-site and a minibus pick up would be needed. The car was reasonably clean internally but the rear parcel shelf was broken and laid in the bottom of the boot. This meant that anything left in the boot would be open to view. All in all not the best experience I have had with holiday car rentals. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" Overall pleased "
" Overall pleased . Would note was advertised as "on airport " but was short shuttle when my confirmation was sent "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very happy with the service. "
" Very friendly and welcoming staff, pick up and drop off was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall a good car rental experience. "
" Not a fan of off site car rentals but in the case of Corfu Airport I think it ended up being the best option. On Arrival the bus turned up just after we got out of the airport. And on dropping off we only had to wait 5 to 10 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" waiting for my deposit refund "
" still waiting for my deposit refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Not auto Europes fault more Green Motion "
" The car's Air con did not work - i said this on return to staff member and he said it was because of the het ! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Met my needs. "
" Friendly, helpful and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and efficient "
" Good value and generally a good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very efficient and good value. "
" Prompt pick up at airport and documentation completed efficiently with no issues. Car was in great condition and clean. Handback process was good with no issues. Staff really friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My experience of Green Motion was very good although I would definitely recommend taking out the premium insurance cover as roads in Corfu are not great! "
" Unfortunatley we had a puncture during our stay but Green Motion were quick to arrange providing us with a replacement car. They gave me all the paperwork required to claim back the payment I had to make for the tyre and Auto Europe were excellent in transferring the money on our return to the UK after I had sent off the information requested, thanks "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Auto Europe are a booking agency who appear to not manage the rental companies that they use, sorry the first bad experience with you but it shows that such arrangements are for the benefit of the umbrella organisation. "
" Filthy vehicle with spongy brakes and slipping clutch, which needed to be replaced, the replacement vehicle (Suzuki Jimny) was again filthy and suffering from a lack of power, contact with Green Motion was very poor them trying to blame me for the issues and asking me to bring the vehicle back to their depot which was a 2 hour round trip - never again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" I was unable to rent a car due to expiration of my driving licence. I would appreciate return of monies if possible. "
" Limited experience due to me having a driving licence past its expiry date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No further comments "
" The service was very good and staff helpful. Our issue was that we booked what was advertised as on airport site parking and, although it was near, as our flight in had been delayed there was no-one to meet us and we waited about 15 minutes for lift. We also weren't given a map so had to find our own way back to CarWhizz on our return. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" No one available to leave us back to airport despite my wife being unwell, had to brow her off drive to office and then walk back to airport, totally unacceptable poor service. "
" Abbycar is not located in airport as advertised, no pickup, no signage, had to walk 250 meters out of airport and cross a main road carrying cases. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" All very efficient and great value "
" V friendly pick up, good value hire and efficient process. Would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" X "
" Very friendly very helpful and even provided a lift by car from their office to the departure entrance would recommend and use again myself "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went smoothly and we were quickly in the car and off on holiday. Great service "
" It was a little unclear where to meet at the airport, however they were very friendly and efficient. They were thorough checking the existing damage on the car and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only problem is when you pick the car up you only have just over half a tank of fuel. This is very had to take it back at the same level, I ended up putting to much in. "
" Ok very friendly, was quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had to change car as the doors were not closing, apart rom that all good. "
" Staff is super friendly. Basic cars are not in great shape but perfectly ok for a week's rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I feel I was ripped off "
" I was charged €156 euro on arrival as my pin was tried 3 times incorrectly as I had to pay them €1050 as a deposit they said I needed to even though I paid you for extra cover card machine was in Greek but I think they attempt card deliberately to get more money from you absolutely feel ripped off Windscreen wipers were not fitted properly given a Nissan Mira not the car I ordered when I reported this they said they didn't have one absolute joke unprofessional outfit "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" 100% positeve, "
" Melinda was amazing, she is an asset to the company and should be treasured. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Booking was straightforward . Reasonable price. "
" Ideal location just across road from the airport terminal. Driver met us with our car so luggage loaded straight into boot, then to office for paperwork. Easy. No hard sell for excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect, as always. "
" A long delay waiting to drop off the vehicle and a long wait for the lift back to the airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Generally very good value for money "
" Two issues 1. Not at arrivals to pick up - I had top call them twice 2. Car warning lights came on showing vehicle needed oil change and a service . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" THIS WAS VERY ANNOYING "
" we was very disappointed that we was charged more due to being diverted to another airport as we couldn't land due to bad weather. We did call to let the car hire know our situation but they said our car had been taken already by someone else even though we saw the same size cars there when we did arrive. They said they could only let us have a bigger car which was obviously more money. The car had no aerial and the break warning light was on as well.Really disappointed after a lot of travelling and a long wait at the car hire office due to flights being diverted. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Perfect, as always. "
" Rapid and very helpful counter staff and a nice car. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" The high beam didn't work. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service, as always "
" Other than a defective fuel level indication, everything was good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Would be good if there is a way to vet the quality of the cars and provider. "
" The condition of the car did not give me a lot of confidence but otherwise the service was great! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Add for Green Motion car said it was "on-airport" it wasn't. "
" Despite knowing flight arrival time, left us waiting outside the airport for half an hour. Had to call them to hurry them up. Even then they charged us for out of hours pick up! Car was covered in dents and scratches, smelled inside, the exhaust rattled, and to cap it off they gave us a soaking wet car seat to put our three year old in. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Just not happy that you did not provide this information. "
" I was not happy to be told at the counter that I would have to pay Something like $657.00 deposit or pay £50.00 and not have to worry about anything. I purposely picked your car rental business as it did not have this. I resent companies doing this once you are in the country. Also, there was no water in the wind screen water holder, which was a nightmare. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The whole process was very smooth and the car was what was ordered "
" It was a little confusing when landing where to go to pick up the car. After asking a kind coach driver, we just had to wait outside the airport, by the kerb for a Greenmotion rep to take us to the off site office "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The vehicle had multiple warning lights on the dashboard, I tried to return the car mid rental and they said it was just a case of turning off the warning light, this as the customer isn't good enough, I had my partner and 7 month old baby in the car, and this lack of care made me very skeptical every time I got in the car, especially on some of the steep mountain roads in Corfu, the breaks would also constantly squeak. "
" I didn't receive the vehicle that I had booked with Auto Europe. The vehicle had multiple warning lights on the dashboard, I tried to return the car mid rental and they said it was just a case of turning off the warning light, this as the customer isn't good enough, I had my partner and 7 month old baby in the car, and this lack of care made me very skeptical every time I got in the car, especially on some of the steep mountain roads in Corfu, the breaks would also constantly squeak. I won't be hiring from Green Motion or Auto europe again. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Only thing was on the auto europe site it said they were a company 'on airport' when in fact we needed a car to collect us. I called them and they were there in 5 minutes but it wasn't clear on our immediate exit at the airport. "
" KIND AND HELPFUL AND EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" read above!!! "
" have emailed yourselves in regards to my experience and never got a reply.. paid yourselves for full insurance cover but yet when arrived had to repay 50 euro again for full cover ordered a GPS when arrived non free for use. counter staff not very helpful or friendly when tried to explain this spoke in own language and laughed felt very uncomfortable! wouldnt recommend to anyone. and the lack of no reply from yourselves isnt great. happy to take money but not happy to help when in need!!! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Overall it was a good experience as there were no problems. I believe the Auto Europe's website could be clearer in terms of insurance, hidden costs, etc but apart from that the experience overall was a positive one. "
" Experience overall was smooth, from pick up till drop off. Quite quick, vehicle was in good condition, would use again in the future. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" My only complaint was that the pick up information was very poor. The company shop is 650/700 metres from the terminal building and not the 150 that wash shown on the Auto Europe information. This was not a problem once we found this out but it could have been more accurately described which would have made collection of the vehicle easier. Also Abby at do not pick up at the terminal building g and this could also have been advised. "
" This was a very straightforward transaction with collection and drop off very straightforward. Nice little car which did the job for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Expert advisers. UK phone lines not open the hours as stated on website. "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use autoeurope "
" All ok , no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good I would recommend. "
" Had a problem with a Nissan Micra but they swapped to a vw up and it was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have used auto europe for many years when visiting friends and relatives in corfu this year was the most expensive. have been looking to book for next june but there is not a lot of choice to choose from and the ones that you have are off airport. "
" ordered a fiesta or similar. was given a micra I feel i could of paid a lower grade and would have been given the same vehicle. paper work says at airport 150meters from arrivals, more like 700 meters off airport. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Nil "
" Car was dirty, otherwise service was good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" It was fine. "
" Pick up was not as detailed ('someone will be waiting for you at the exit')- was no-one waiting for us and we had to call them to find out that they would pick us up in a van. Once they did though all went smoothly and they were very friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Overall a pleasant experience "
" No designated pick up drop off parking places and on a very busy road "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Excellent all round "
" Fantastic staff and very speedy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" It was a great easy process at the desk in Corfu car was almost new great company Thank you for a great car hire Kindest Regards Colin "
" Alamo was a great Company to rent from will definitely be renting from them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When we arrived at the depo, we waited just under 2 hours before we were able to drive the car away, absolute terrible service "
" When we arrived at the depo, we waited just under 2 hours before we were able to drive the car away !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Easy booking with Autoeurope and competitive prices "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You get delayed in airport, then you wait for shuttle bus, then you queue up by the rental desk for over 1 hour and you get told your reservation is canceled because you are 2 hours late even you paid in full and no refund "
" Green motion is slightly better than autoeurope . In general both are bad "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Picking up the car was a horrible experience. We had to wait in a queue for at least three hours, without any shade or anywhere to seat. "
" Pick-up of the car took ages of queuing (at least 3 hours) in the midday sun. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good "
" Very good. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always Autoeurope experience was great and prime "
" Pick up was slow and agent was pushy with car damage and warnings of overcharge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Great experience! "
" Great experience from start to finish. Although not the cheapest- certainly the who service is well worth it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very friendly staff "
" Very efficient "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Awful, I recommend you don't farm your business out to this company, it is only a matter of time before they are found out, how incredibly unprofessional they are!!! This company needs closing down. "
" This business is not fit for purpose, they made me wait 2 hours in 39 degrees to collect the car, with my young family left at the airport. I will never use this company again , in fact I am going to post on every travel site about the whole terrible experience. The manager didn't even apologies!!! People were in tears waiting. When we dropped off the car they had 4 people cramped into the front driving area, of the drop off mini bus, which was a max of 2 plus driver. Words failed me!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" The Auto europe site was easy to use "
" The only thing I was unhappy with was the child seat. On the Autoeurope form it said the first child seat was free. Green Motion charged me 60 euro for the child seat. If I had know I would be charged 60 euro I would have taken my own as it would have been free on the airline. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All ok; but I still see a reservation of 1.075 euro on my credit card; can you please delete this reservation? "
" All ok, see overall comments "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Auto europe provide the best cars at vey competitive prices from a wide range of providers. The staff are always knowledgeable, efficient and friendly if you need to approach the company for any help "
" Always a pleasure dealing with ENT. Courteous and helpful staff, cars always in good condition and service is prompt and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good. "
" All good, no problems encountered. Although it wasn't clear on the Auto Europe that a shuttle is required to get to Europcar counter "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" The extra money that green motion took, not mentioned in your rental conditions document. And you should be aware about this. "
" 1. Green motion require an additional charging because about taking the vehicle to greece and noe only for corfu. In addition, the first vehicle seemed to be in a bad condition, and we took another car for this reason "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" They need to inform better where the pick up point is. It took us sometime to find them outside the airport. "
" Quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Always been a customer of Auto Europe and very loyal as normally good reputable providers and very good deals which I share with my friends. Greenmotion is not!!! "
" This Provider in Corfu is beyond help and a terrible firm and not good for you to have as an offer. This firm needs to be closed and customer experience for all customers Germans , Dutch, British Scandinavians horrendous. The firm was advertised as on the airport on your website and on Green Motions. Shuttle bus was the only option we heard form other operators and that they were not on the airport any more. arrived in industrial estate and saw queue of more that 12 in front. heat no cover of sun and waiting time of 3 h average for each customer with burned skin ad no water. No excuse for them Greenmotion sitting in airconditioned unit and being completely unorganised. we complaint and were shouted at. unbelievable day and missed very annoyed first halfday of our needed holiday. We will never use them again and we advise you to take them off your option list. NOT WORTH IT AND RUDE. I asked for my money back to go elsewhere and was told walk with your luggage to the airport then 1.5miles away over main route. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" Would recommend to a friend for cost but would tell them about the lack of information provided on arrival. "
" Arrived at airport and no one was there so had to phone office was told that they would come and pick one of us up after 40 minutes someone arrived to take me to the office and complete hire agreement this was not so bad, the return of the car was better and didn't take so long, my problem is that there should have been someone there to advice when we arrived and not left in the dark. I am returning to Corfu next June and although the prices are very competitive would most probably pay the extra with another company. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" The price for the car seat and "late pick up' paid direct to the company was more than the car hire. Ridiculous and unfortunate because everything else was great. "
" The price for the car seat and "late pick up' paid direct to the company was more than the car hire. Ridiculous and unfortunate because everything else was great. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointing "
" Although they kindly allowed the hire on Sunday as I couldn't board flight on Friday when I got there despite them saying vehicle would be available I was offered ' compulsory ' upgrade which was a van not a car. The van cost me extra 66 euros and when we got to our accommodation and checked tires they were so damaged that we hardly used the van ie we had intended looking around island but we didn't feel too safe to go out much. I appreciate that they didn't make me pay the whole amount again but felt let down when after being told No problem Over phone I was then charged more and given a van that made me feel unsafe but was told was only 7 seater available . "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Great service "
" Very efficient and staff very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not up to usual standard. "
" I am already in email contact with you as regards this booking. Having had an extremely satisfactory trip to Corfu (10th September to 1st October) using Thrifty Cars, I was shocked by my experience with AbbyCar (and also AutoEuropr). 3 Main issues A) Misleading info on distance from terminal 150m is more like 400m+. I'm on special assistance and using a stick between knee replacement operations. There was no-one to greet at the airport and we had to ask where the AbbyCar office was. I think AutoEurope should have signalled this more clearly as it would have aggectex my choice of company. B). Again I was charged a 35 Euro late collection fee which although on the voucher (when pointed out to me) was not evident at the time of booking. As I was on a similarly timed flight to the previous visit and had not paid this fee to Thrifty I was again bemused. Again my decision to book with this company would have been affected if this information was clearly stated at the time of booking. C) The office service was poor. The printer jammed andI was there for 40 minutes plus. I'd had to leave my wife with the luggage at the airport. By the time I returned she was the only person standing outside the terminal building. (NB we are both 73). The car itself and the return experience were fine. I was driven back to the airport. However I will avoid this company in all future bookings and will advise friends and family against using them. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Easy booking system and pick up, drop off. Would be happy to use again "
" Was met at airport by a rep with a shuttle bus even tho it said on airport office, however all went very smoothly so not a problem "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I could the booking team good. But unable to get hold of your customer service team after the hire. "
" We booked an in airport car. The voucher said their desk was 150m The terminal. We could not find the desk and when we asked at the airport they didn't know. The phone number one the voucher was the Athens main office that was closed, not the local office. Due to Greek rules about google maps. The airport is pixilated our so you can see clearly the area. We had to get a taxi to the hotel. Next day we found the local office number to be told the car has been canceled and that the office was 500m from the terminal and not visual from the airport terminal. This hire ended up costing us 3 times the price as we had to hire another car for lest days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" As above. "
" Stated 300m from airport, that must have been from the airport boundary and not the terminal building. Had to get the minibus ride. Had I known I might have chosen a different provider. Had to then find the location upon return. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" As above "
" Great value but the car was damaged in several places and very difficult to drive possibly through worn clutch "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" There was a 700 euro charge for a scratch that we didn't do! We didn't use the car other thank you and from the hotel. Yes I can claim on my insurance! However this is morally wrong, the scratch was so minimal and I'm positive we didn't do it, I just feel we have been scammed, very sad as I book a car 3/4 times a year and have really been put off by this "
" There was a 700 euro charge for a scratch that we didn't do! We didn't use the car other thank you and from the hotel. Yes I can claim on my insurance! However this is morally wrong, the scratch was so minimal and I'm positive we didn't do it, I just feel we have been scammed, very sad as I book a car 3/4 times a year and have really been put off by this experience "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" For value and economy it was great "
" I had a very dented Fiat Panda that was fun to drive, but was not in the best of conditions. However the value for money was good, so no complaints ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Cheap, efficient and effective. Just what we needed. "
" Excellent pick up and drop off service, the lady driving was a delight. Car did a good job for us. Counter service a bit short and not very welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will use them again,very happy "
" Very happy with Global, quick transfer to and from the airport,nice car, staff are helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" pretty good experience overall "
" still have my excess fee of over 400 euros pending with Green Motion and has not been put back onto my credit card if you can help. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Miserable experience that ruined the start of my holiday and cost me extra money through no fault of my own. Green Motion screwed up and I have to take the expense of their mistake. "
" I called Green Motion from the UK airport to advise that I had missed my flight and would be arriving later to collect the car. When I arrived to pick up the car the rental manager was unaware if my call and insisted that I paid extra for the next available upgrade at 6 euros per day. He said that the message was not passed onto him and my selected car was already out to rent to someone else. The manager was reluctant to help and he was aggressive. I had no option other than to pay extra and take the upgraded car. On drop off the same manager was ignorant, did not explain the process and merely asked for the key back. After a while he returned to his desk without speaking to me, leading me to assume that the car was returned to his satisfaction. I contacted Auto Europe but they didn't seem to want to help, stating that my contract was with Green Motion and I had entered into another contract for the upgrade, so it was my problem! This despite my providing evidence of my phone call to Green Motion within the 2 hours as suggested in the agreement. I feel let down and mugged by an uncaring manager. I chose Green Motion as I hired a car in Kefalonia about a month before with no issues at all. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Wasn't quite sure where to return the car before we got to the airport. It was the same place as we collected so it was fine. "
" Wasn't quite sure where to return the car before we got to the airport. It was the same place as we collected so it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Good company, car was poor "
" Green Motion are great, car was terribe, old tatty and the converitable roof didn't work. Suspension clonked and they knew the car was temperamental re the roof as they joked about it beforehand. Would hire from Green Motion again, but wish I'd rejected the car on collection. I was only there for 4 days so didn't have time or inclination to sort it out "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" The car was excellent. "
" I was not happy when they tried to take payment for the excess on pick up when it clearly said in the terms and conditions that they would not. I had to argue with them before they relented. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use, good prices quoted, have used before and will use again. "
" Pick-up was fairly efficient, although the office is just outside of Corfu Airport, not on airport, and we did not see any signage to direct us to be collected by minivan - another car hire desk had to instruct us when we enquired of the whereabouts of Europcar's desk. The car was fine with the usual bumps and scratches from previous customers. Drop-off was very efficient and we were promptly transferred in to the airport using the car that we had just returned. Would definitely recommend Europcar Corfu to others. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Still awaiting deposit refund "
" Still awaiting deposit refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe always great! "
" The car was fine. I had the car for three weeks and experienced no problems. I did notice that the plastic button inside the car, for the emergency lights, was damaged but I didn't think it was necessary for me to report this or make a photo from. When I returned the car, they made a big fuss about it, also accusing me of not being honest, how could I not have informed them and it took so long, they were on the phone and speaking Greek all the time, as if we were in an interrogation office of some....I think they are going to charge me for this damage, I hope my insurance will cover it....my husband, who I was dropping of, almost missed the flight because of the delay this all caused us too. So it was all in all, very inconvenient. The same day, I hired an other car for one day, as I extended my stay, with Enterprise, the service was way better. Only I missed the pick up slot because of the situation with Greenmotion, and had to wait for one hour and it costed me my evening! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Would definitely recommend "
" Very diligent and checked care thoroughly before and after hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe before and had no problem, but their association with green motion may put me off using in the future "
" The main problem was the 1 and a half hour wait mostly in direct sun to collect car. There were about 12 customers in front when I arrived. Otherwise car fine, except a fault light came on during the week, which I pointed out when I returned. The person from green motion just reset the warning light in my presence without checking what the fault might be. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Good service and reasonable prices will probably use again. "
" Satisfactory but car was 'tired' with quite a few marks on it, poor windscreen wipers and bad sound coming from the rear wheels. Personnel were satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" We were let down by Europecar but reflects on booking via auto Europe. "
" Automatic booked unavailable or nonexistent so had no option but a manual. We weren't told this until paper work had been processed. Chose them for the automatic option. Yet to see deposit returned. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Really annoyed as we thought we had booked On Airport car hire after searching for this. They are no in the airport and you have to get a shuttle bus. We didn't know this and we believe yu mis-sold this product. We will be complaining further. "
" Very disappointed with this car hire. It was sold as an "On Airport" car hire. This isn't the case. We had to walk down the walk after asking various people where this car hire was. We we expecting this to be in the terminal and not a short bus ride away. This was mis-sold to us. Very frustrating. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Would recommend "
" Staff were quick and efficient, car was perhaps a little older than ideal windscreen wipers needed replacing, otherwise ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" very easy to use - picked up from airport- was given my car within 15mins after signing some paperwork. all staff very friendly and efficient. handing back process very efficient "
" all very professional, very pleased with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You've taken money from my account, an extra £38.04 with no explanation, warning or authorisation. I expect full reimbursement immediately. "
" You've taken money from my account, an extra £38.04 with no explanation, warning or authorisation. I expect full reimbursement immediately. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Didnt like the €800 deposit "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" said above, the moral to this is cheap price online doesn't equate to good experience once you arrive at you destination! "
" The experience of using Green motion was only poor due to no one meeting us at the airport then once we contacted the office we were collected but were charge extra for out of hours . The person collecting us was not at fault but the system they use to collect was not working correctly as it appeared our flight wasn't showing as arriving? it was not a god start to our holiday "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Asked to return the car 90 minutes later then initially requested, was promptly allowed at no extra cost "
" Car was supposedly supplied on a full to full fuel basis but had one bar less "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" With the above experiences and with an exceptionally high deposit amount, I would not necessarily consider Europcar for my next hire car "
" Vehicles given had a fair amount of external damage, more than any other hire company I have used. Also disappointed that despite specifically picking Europcar for price and in-airport collection, found that we had actually had to be transported to the local rental office and then return to the airport to collect the rest of my party "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Auto Europe web site did state car collection was from inside the airport.. actually its off site and you have to call Europcar to come and collect you from the departure area of the main terminal "
" Car condition was disappointing considering the brand of Europcar . Appreciate was a holiday rental but would not expect to the interior to of been as dirty with stains on seats and general condition of the bodywork "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" I did not experience any issues. The company upsized the car without any extra charge. Picked up at the start and then dropped off at the airport at the end of our holiday. No issues with parking. "
" Quick and easy experience. Met at the airport and driven to premises to pick the car up and complete the paperwork. No problems encountered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all good. no problems at all. "
" all good. no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My experience overall was very good with the value and condition of the vehicle although I was given a larger car than I originally booked, so added extra cost to fuel charges. It was just the experience at the counter that made us feel a little uncomfortable. "
" Communication at counter became strained because of licensing issues and language barrier "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As above. Not a pleasant experience. If Auto Europe are going to franchise out to these businesses, I will in future be renting from Hertz, who were polite and helpful at the airport, even though we hadn't rented from them. "
" The attitude and behaviour of the staff at Green Motion was appalling. Incredibly rude and dismissive. Also, we were stranded at Corfu airport until I phoned the office for them to come and collect us. Rudeness does not make for a good experience. I will definitely never use them again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
" Very disappointing as I've used Auto Europe a lot in the past. You really do need to check on the quality of the cars your participants are renting out! "
" Arrived late in the evening and was strongly persuaded to take an automatic (even though I'd specified a manual). Car was in very poor condition, clearly hadn't been cleaned or sanitised; the next day I realised the auto couldn't get up hills - car was old and exhausted and should have been disposed of long ago. Strongly recommend people NOT to use Green Motion. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Auto Europe are A good company to deal with and provide good value for money vehicles. "
" The first vehicle given in poor condition, had a red warning light on the dash, was full of ants and the windows were covered over with a green motion advert making it difficult for the rear passengers to see out. Took the minibus back within the hour and it was changed for another one in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" You beed to be clearer about extra charges. I will nake sure to let the world know about how i was scammed by you and abbycars "
" The insurance is a scam because you have to pay 75 pounds for full cover when you arrive "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Autoeurope very difficult to contact by phone "
" Chaos and queues at checkin. No cars available so had to return the next day to pick up. Euro pact tried to cancel the reservation and said no regunf "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" Very efficient and helpful. "
" Further from the airport than we realised - usually we like to walk into corfu after dropping the car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Ye great price so will be back "
" It was ok but the car was damaged all over so be very careful when hiring take lots of pictures for insurance if you need it ididnt "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Good "
" Damage report when collecting car was illegible. They agreed but said take photos. Despite request one, they would not provide written confirmation that car was returned with no new damage. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I have used Auto Europe for a number of years and always had good service. Not sure about National. Had car hire in Rhodes [ford fiesta] with them and it was okay but not in Corfu with a supposedly better car. "
" The car was not what I was expecting. Told it was a class above what rented a Toyota Auris. Had trouble getting 2 suitcases in the back. The car was difficult to drive as the clutch did not bite until almost totally up. Reported this to National and told it was the carpet and need to push peddle right down. Which was nonsense. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Unlikely I will use this again, it was a very poor experience. Very stressful. "
" Hidden charges for using certain cards when depositing, the man next to me was charged for picking the car up after 9 despite waiting outside with me for an hour before been seeing at the service desk. The car was very poor quality - scratched all over, dents, chips, discoloured seats - oil warning light kept coming on. Terrible. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Of all the car hire companies I've used it was the worst. "
" Waited for ages to be collected and had to chase the office twice. The car was a dog to say the least. Very scratched so how I was meant to mark the form up is beyond me. Gearbox on the way out. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 3
" Auto europe delivered again. "
" Pity they have moved to a new location which comes up as a field on the satnav. Not their fault it's Covid restrictions. Guys really efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Great service "
" Easy pick up and drop off, will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great service "
" great service would use again nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service from Green Motion - my 4th time using them in Corfu "
" No problems as usual from Green Motion. Always good service with no hassles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience thanks "
" Good experience thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great service but over priced and documentation called for in terms and conditions need relaxing. "
" The hire was a simple process though quite expensive for a basic model. The terms and conditions of the lease called for a driving licence check code and copies of utility bills which cause me considerable inconvenience and were never called for during the hire. On that basis I have reduced my likelihood of recommending Thrifty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" We will use Hertz again based on this experience. "
" A really good experience, with excellent and friendly staff on the desk and car park. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Same company????? "
" On return girl tried to charge for damage on the cars door. Luckily I had taken photos on collection which showed the damage to be there prior to my hire. There was no record of this on the vehicle condition sheet although it was very visible. It is a recurring theme with hire cars, one of which I am very aware of. Hence the photos. Leaves a sour taste. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very efficient and good value for money "
" Very good value for money "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very smooth experience from pick up to drop off. Thanks "
" Good service and a good car. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The condition of the vehicle made the entire experience very poor. "
" Very negative - the vehicle was in poor condition: it was already overdue for service when I picked it up, had a slow puncture in one of the tyres (i had it fixed), and ripped windshield wiper that made it difficult to drive in the rain. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" On arrival - took a long time to arrive to collect us from the airport to Green Motion. I had to call them twice before coming to collect us - they didn't seem to know that we were arriving despite providing them with our flight details. Quite rude customer service throughout. Car itself was very scratched and front wing dented; one of the front headlights not working properly. On returning the vehicle, they refunded the ¢992 security deposit / excess amount (as was hiring car for 3 weeks) but am still waiting for this refund to hit my credit card and as a result will have to pay interest on this - very annoying "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Would never go back. Very poor service for the start of a holiday. "
" Waited 3 hours to pick up ,my vehicle with no explanation what was taking so long. And there were only 4 others in the que. no offer of water. Very very poor "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Generally very happy apart from above comms t "
" Thought being asked to wash the car before return would put me off using you again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Didn't use the rental as couldn't get to corfu due to covid 19 restrictions. "
" Didn't get to go as no flights & corfu in lock down due to the coronavirus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Provided you haven't actually charged us for the booking that we cancelled weeks ago, we'll be back as soon as we can! "
" We cancelled due to borders being closed and a tiny little thing called a coronavirus. However, your staff seemed to have it all under control. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly staff "
" Very smooth and quick check in / check out "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I frequently visit Corfu, Greece and when I need a rental car Green Motion through Auto Europe is always my first choice "
" Green Motion at Corfu Airport provide a very high standard of service at a very competitive price. The staff there are very professional and make all aspects of the rental easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" satisfactory experience "
" satisfactory experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" see comments above "
" Staff friendly. Car was extremely damaged externally - scratches and dents. A warning light for low tyre pressure was on the entire time. Car smelt of stale smoke. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" very nice staff,but car it's to old for renting car condition it's poor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" all simple to use and book "
" all when to plan - simple and easy with nice helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use you. "
" Fastest easiest car rental i've ever experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe very efficient. "
" Collection was good and the car was fine. Drop off was poor. A number of people waiting and no staff. Had to phone the desk to get someone to come out and he had a poor attitude. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" Brilliant "
" The staff at pick up and drop off were exceptional. Friendly and efficient - excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See box 3 "
" Always book thru Auto Europe who state includes car insurance but always get asked to pay extra insurance premium at counter. Why? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" . "
" We had a problem with the clutch on the first car but Enterprise sorted out the problem with a replacement car very quickly and without fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No one at airport to pick me up and I'm a senior citizen and was stranded in a strange place "
" My car wasn't there and when I went back following day they said it had been cancelled, would never use again and would like a full refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Would always book a car that has a desk/ counter in the airport. "
" Booked a VW on line got a small cheaper Susuki Celerio. Brakes were a little soft but overall the car was OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" as above.... "
" It stated on my booking form that the office was just outside the air terminal. It never stated anywhere that I needed a shuttle bus. I had to walk a very very long way to the office. A goldcar mini bus was outside the airport and wanted to take my bag but I thought it was a mini bus to a resort so refused......the driver could not explain as his English was not good. I am 69yrs of age and walking that distance in the heat with luggage was not a very pleasant experience and could have been avoided if explained correctly on the booking form. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" No problems "
" Smooth and good value "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I usually have no problem when booking through yourselves but this experience has left me unable to highly recommend you "
" I wasn't very impressed to be charged an additional 28€ as the pick up wasn't until 11pm, apparently this was in the small print! The car was dirty, the windscreen wipers needed replacing as they never wiped anything off, we had to use bottled water to clean in and out as I couldn't see because of the dirt, which was extremely dangerous,given it was dark and the lights off the oncoming traffic made the dirt impossible to see through! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" As stated above for Enterprise. With regards to Auto Europe booking, etc, I been using them for many years and find them the most cost effective and with the widest range of vehicles. On occasions I have had to cancel or change vehicles and this has always been very efficient. "
" This was a genuinely great experience. All staff very friendly, not pushy and efficient. Car (Suzuki Celerion) was very satisfactory and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely Rubbish "
" Due to arrive Corfu Airport 20.30hrs Thursday 3rd October unfortunately due to adverse weather conditions we had to circle the airport for about 1hour then a decision was made to abort the landing and go to ITALY were we landed atPuglia Airport we then sat on the runway for nearly three hours when finally a decision was made we had to stay overnight.We were off loaded from the plane and went into the terminal where we had to wait will TWO taxis shuttled our selves to various hotels.At 4am we arrived at our hotel to be told we we be picked up at 8am to return to the Airport for our flight toCorfu we eventually arrived Corfu at approximately 2pm.Arrived at the Green Motion desk along with other passengers only to be told we had lost the car we booked and we have to pay a further 55.80euros and made to sign a form to say I agreed that I wanted an up grade which I did not.when asked where the car that I had booked the reply was it was gone. Found this incredible as no planes landed at Corfu Airport during that night.They where not very helpful and absolutely disgusting in there manner. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" . "
" Car was pretty knocked about with a poor repair to the rear bumper which had obviously been touched up with body coloured paint. When we returned the car the touch up paint had been washed off by the heavy rain, meaning the staff tried to day we had caused additional damage! They agreed eventually that it was not down to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Best price as always. "
" Good quality vehicle, actually an upgrade from what we ordered( A VW Polo rather than a VW Up). Also the rep was up early to meet our flight, great service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As stated above purposely booked an on airport provider Yes turn left and go 150mtrs this would take you to the car park where the majority of car hire providers are but 500mtrs and crossing a main road and if travelling solo an impossibilty with a luggage trolley.So all in all totally unsatisfactory.Car Ok and for drop off called into the office and explained our situation wheelchair luggage and a walker so impossible to drop at the office so it was agreed i would take the car to departures and off load luggage and my husband etc and return to the office where they would drop me back at departures which is what happened. "
" Having booked a company as stated on airport i did not expect to have to walk 500yards plus and cross a main road to access the office. I had to leave my husband who is in a wheelchair with luggage while i walked to the office which in my mind when you say 150mtrs i suggest you amend this on any further bookings i realise this will not be many as all charter flights stop at the end of the month.Apparently Abby Car has made you aware of this mistake from April onwards.So in my mind this total misrepresentation of details. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Easy quick and reliable "
" Busy at collection desk had 30 minute wait but very efficient when we were dealt with. Car was tatty but reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Booking vehicle was easy, collecting vehicle was more problematic. "
" Only 2 staff available at vehicle collection, took nearly 1 hour to collect the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Use Auto Europe all the time, never had a problem "
" Excellent service all round. Really friendly staff, nice clean car (small Suzuki). Most importantly it had steel wheels, essential for Corfu! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See my comments under 3. "
" Your paperwork claims that the Abbycar rental office is 150 metres from the Corfu airport terminal. It is not. It is more like 500 metres plus, and across a busy main road. Another customer receiving their car at the same time as us raised this issue with Abbycar staff as they had quite a long walk with heavy luggage. It would be helpful to your future customers to amend this on your paperwork. Then, at least, one of the party could walk to collect the car and drive back to the terminal to pick up the luggage and any other passengers. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very efficient pickup and drop off "
" Will definitely use Enterprise again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Excellent Service at Corfu Airport - Recommendation for the Greek Lady who lived in Cardiff like me in the 90s - Excellent Customer service with complementary sms messages coming from Thrifty / Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All great will use again, Many thanks. "
" Lovely friendly staff, no problems at all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fast and friendly "
" Fast and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Indifferent, all just worked fine but we had not encountered any issues while using the car so cannot comment if things go wrong. Car was very good deal though. "
" Very friendly and efficient staff at pickup and drop off. Vehicle make/ model as reserved but would have benefited from some servicing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Very good "
" Very good experience. Counter staff efficient. The man at the pick up and drop off was very helpful and dealt with a broken rear light lens in a pleasant manner. I would definitely use them again unlike other car hire firms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really nice people at the desk, great car, no fuss or trying to rip you off for more extras. "
" It was the ease at which the hire process was. Fast, informative, professional and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" - "
" Drop-off got lower points, because Enterprise parking wasn't very clearly marked (and full). Accidentally parked on an Avis spot. While standing in torrential rainfall, I was asked to return to the car, and double park it in a different part of the parking area... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Very cheap rental on the face of it, but very expensive in the end. "
" 2 small scratches mysteriously appeared on the off-site of the vehicles, fairly obvious scratches which we had not noticed on our last morning. Cost of repair, admin and compensation for 'lost revenue' comes to a swingeing E650. Ironic considering that we noted all of 12 individual bits of damage when we collected the car - obviously hadn't been taken out of service to repair any of these. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Better than most. "
" Better than most. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Desk and car both on site at airport. No hard sell for insurance and car almost new "
" Everything went smoothly, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Friendly, efficient service. Smooth, hassle-free drop off and collection. Was quite a bit more expensive than nearest budget competitor but paid extra for peace of mind. Could perhaps have been a little cheaper though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe service as always very good, Avis desk service very good the vehicle poor at best. "
" The exterior and interior of the vehicle were both really dirty, also the body of the vehicle was badly scratched and marked, not impressed! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Great experience booking via autoeurope "
" All very easy! Picked the car in Corfu airport. The staff gave me a map to help moving around the island. The drop off was also very easy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very easy to sort things out with Auto Europe and with Green Motion "
" Very good to deal with. No problems at all with the car although it was a bit battered around the edges and it only had 17K o the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Effortless process "
" Problem free experience, no issues with hire car and hand back very quick "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent. Easy booking and good customer service "
" Always good service and reasonable cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" At pick up of vehicle, very efficient, friendly staff. Quick and easy transaction to pick up car. Return, again, fast efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great little car great price GREAT service "
" Lovely car good price good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It all depends on the local agents. I used Auto Europe for car hire at Palma recently and the experience was the opposite. Local agents (Goldcar) tried to charge me for things I hadn't asked for and without telling me. One agent was rude to me. "
" Green Motion were the most efficient local agents I've come across, as I told them at the time. Quick. No attempt to upsell at the airport or add hidden charges. Very nice lady from Leyland who received the car back. There were pre-exisitng bumps and scratches on the car but there was no attempt to attribute them to me. All in all very smooth and a welcome change. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with excellent service. "
" Very good service, everyone was pleasant and helpful- no heavy pressure to buy extra insurance etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Just excellent in all respects! "
" This was an amazing experience in car hire at Corfu airport. Quick and efficient service, fantastic value for money, an excellent quality vehicle. Highly recommended and will definitely use Abbycar again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reasonably good experience and the car was more than adequate for purpose. "
" Only criticism was having to walk to office, 10 minutes from airport, with suitcases, to collect car. I thought it was a meet and greet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It was smooth "
" The excess was a bit expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hire process worked well "
" Went smoothly at the airport and excellent hand back process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good service. "
" ALL STAFF WERE VERY GOOD,,FROM THE INSIDE DESK AT THE AIRPORT,TO THE VERY HELPFUL AND FRIENDLY GIRLS AT THE CAR PICK UP. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Dreadful "
" I paid Autoeurope for full insurance Green Motion because I didn't have a credit card wanted 280€ for insurance,then a special rate of 200€. I refused. They refused to take the 1488€ credit card charge off a member of our party. They refused to make that person the main driver even though they had a license. They eventually took my debit card payment which they charged 35€ for The first vehicle we were given had 2 illegal bald tyres. I rejected the vehicle. They went to get another which had a gashed tyre which I rejected. We were in the car park for 2 hours. They took the vehicle away to put 2 new tyres on it. The manager returned the vehicle and seemed to think she had done me a huge favour!!!!! No apology for the 2 hour wait in 30 degree heat. Cowboy outfit Had to wait 30 mins to hand the car back as there was no one at the car park. I am looking to claim compensation for all this shambles I will phone Autoeurope tomorrow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" It was ideal, a pleasant experience with no problems and in particular no attempt to try and up-sell additional levels of insurance etc. "
" We had a very nice, clean 4 door Smart car that was a pleasure to drive and ready to pick up when we got to the collection point, the return was equally quick and efficient. This is the second hire we have made from the supplier - Green Motion this year and we will continue to use them. The staff are friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The pickup at Corfu was extremely quick and easy. There was a good choice of vehicles and the staff were all friendly and very helpful. "
" The staff at Corfu Airport were all extremely polite, efficient and helpful at both collection and drop off. The car provided was in good condition, clean and in perfect working order. I have used Alamo in several countries on many occasions and would recommend them and also would use them again myself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good competitive pricing, easy to book and helpful staff. "
" We hired a Suzuki Jimmny - When we picked up the car at Corfu Airport it was clearly not fit for purpose [Including broken roof strut, broken front grill/fan assembly, general shabby /scruffy condition including worn seats] - We complained and was provided a Nissan Juke as a replacement. The service, the people was really good but the original car we ordered was unfit. Happy we were 'upgraded' and the staff helped resolve this. Apart from this it was a great price and we were very happy with the Juke. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Overall a very satisfactory hire "
" Overall a very satisfactory hire "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Poor car not what booked unsure of price difference ?? "
" Different car than booked not new bumps and scapes light broken "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I choose to book the car becouse on the website was mentioned that the pick up location is at the airport. When arrived to the airport I couldn't find the kiosk to pick up the vehicle. Had to go around and ask random peple, ended up calling the office to find them. Was very surprised when the representative informed me that the car is not at the airport and I have to take a shuttle bus "
" There were no signage at the airport where to wait for the shuttle bus. Had to go around and ask random people, ended up calling the office and ask for directions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Excellent service. Rep waiting at Corfu airport, mini bus to car hire building, very thorough check in procedure, great little very economical fiat panda, second time I've used them and will do again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was a bit battered externally but fit for purpose "
" Smooth pick up and drop off. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible, no help or assistance. No desk or representative at airport, no contact details. Stranded at airport. No answers on phone calls, finally contacted help centre to be told no cars available , no refund tough. Goldcar are known to be dishonest yet auto Europe continue to use them and steal peoples money. "
" Dishonest, unhelpful, criminals. Arrived later than expected, no representative and no contact. Left stranded at airport , contacted next day and advised no show so no car , thieves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The car was brand new, excellent condition, spotlessly clean with half a tank of fuel. So we were very impressed "
" Unfortunately I hadn't spotted the huge £1400 deposit that needed to be charged to our credit card when I made the booking, even though I had bought the additional insurance that so say covered everything, so we had a big issue upon collecting the car late at night as I don't have a credit card so another driver had to provide details and card. The green motion employee was really helpful. Car collection was easy but no physical handover and it was dark so we were unable to see if there was any existing damage to the vehicle and had to rely solely on the marks identified on the paperwork, so this was a worry. When we returned the car it was checked thoroughly by staff and although we were told that it passed inspection and no damage recorded we were not given any paperwork to prove this so we were concerned that charges may be made to the credit card at a later date as we were told the card deposit would be kept up to 15 days from the first date of hire even though we only hired for 7 days. Thankfully we dealt with the same staff member as pick up and he promised to release the card immediately as he was aware of our concerns and within 12 hrs the card was released, which was a big relief "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope are a very good company with very competitive rates with easy use of the booking system. "
" It is the end of there season so my car was a little battered, I carried out a very detailed check on the car with my wife, before we drove the car away! Recording as much as we could find. By video, photos and on there recording sheet. As green motion do not have the best record on TrustPilot. That said he check the car over on return without a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" everything ok "
" We arrived at the counter at 10am and the woman told us our reservation as from 10:30 so she asked us to come back in half an hour to start the paperwork. When we got there half an hour later, there as a huge queue, we had to wait for over one hour to wait for our turn and then get the car just because she didn't want to help us at 10am. We wasted a lot of time of our trip because of her inefficiency. If she started the paperwork at 10, we would be able to get the car at 10:30 which was the time we booked the car from. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and efficient service, well done ! "
" Extremely good, best ever service in Corfu !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Not sure Who is at fault autoeurope or budget However staff at budget were excellent when the car developed a fault and immediately changed it "
" Disappointed I booked a car believing I had extra insurance to cover most occurrences. However lady at Budget in Corfu told me that I was not covered and I would have to pay an extra £70.00 and she showed me the voucher which didn't show the insurance I believed I had. Unfortunately I didn't have the receipt with me. So I paid the extra very disappointed "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very poor because clearly no oversight of the Abby car experience. Overall a rip-off I'm afraid, since we got the wrong car and the wrong experience. "
" We thought we had rented a small 4x4 (Qashqai or equivalent) but it turned out to be a small 2WD run-about (Peugeot 2008). More seriously, the pick-up and drop-off were not as per the booking and voucher "150m from the arrivals gate" but a full 550m++ (you can measure it on google earth), across a very busy road with no pedestrian facilities. It was really very dangerous and only lucky we didn't have children with us. When we mentioned both to Abby car at pick-up and drop-off they were basically rude. In addition the contract was typed on such small letters that it was literally unreadable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Re the terminal/shuttle issue above "
" Rude and u cooperative man at desk Thought it was at terminal but had to get a shuttle bus with a 4 month old on my lap. I selected terminal only so why was goldcar and option?? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use Auto Europe as I always get a very good deal. "
" The main problem was the long walk from/to the airport dragging our heavy cases, they said it was 150 metres but in reality was about 450 metres "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Overall very pleased. Pick-up office seemed more than 150m from airport door! Maybe that was the heat and luggage. "
" Car (Nissan Micra) was sound and economic and handled the Corfu roads OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" very professional "
" very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks "
" Great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" reliable service "
" have recommended already to 2 family members who have booked to use the. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine "
" All fine thanks "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to find just outside airport terminal with good links to main road into or out of town "
" Very efficient counter staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See above "
" I never got the car .i had a 10 day holiday without a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" Very bad company, they even didn't tried to help us. Any problem is customer problem. They can to rise up a price or ad penalty on your bill if you will come for 1 ( one ) minute late for car collection. The same bad things regarding deposit! Just be aware, if you can't pay deposit in one transaction, 500+500 instead 1000, you will pay for additional insurance about 30 euro per each day.. Also you have to check the car condition very careful, a specially scratches, small dents and any marks.... if not you under big risk to lose your deposit. I had have bad experience with Abbycar and I definitely will not recommend to use this company. "
" Very bad company, they even didn't tried to help us. Any problem is customer problem. They can to rise up a price or ad penalty on your bill if you will come for 1 ( one ) minute late for car collection. The same bad things regarding deposit! Just be aware, if you can't pay deposit in one transaction, 500+500 instead 1000, you will pay for additional insurance about 30 euro per each day.. Also you have to check the car condition very careful, a specially scratches, small dents and any marks.... if not you under big risk to lose your deposit. I had have bad experience with Abbycar and definitely I will not recommend to use this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Good search facility to find good value car hire. I liked the option to take the slightly higher rate to remove the excess and provide breakdown cover. As above only downside was I specified on-site at airport pick up but ended up with a company actually 300m down the road "
" Good value. I had specified in my requirements that the pick up be at the airport so was slightly put out that the pick up was about 300m down the road. Once there however service was excellent, prompt & courteous. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Good service with exception of check in "
" Staff in check in could be more polite "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" No stress involved. Straight forward service excellent location on airport "
" Efficient and friendly staff at both pick up and drop off. Great car no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" apart from drop off very good. "
" I was told the collection and delivery were at the airport - but not at the nearby office. Should be made clearer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" See above "
" Overall very good. Car was NOT full of fuel as promised. Very difficult to return 'part full'. Also NOT 150m from airport terminal...rather more!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Efficient, good value "
" The car had seen better days, but actually it did the job. Would have been nice if the radio worked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent service "
" Excellent service, fast, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The quality of the car was very poor - suspension and brakes were awful and I was relieved to get through the week without something breaking. Car was old and poorly maintained. I complained at drop-off and the guy wasn't really interested - he said it was an old car so that's what you get. Doesn't reflect well on Auto Europe that Green Motion are providing your customers with this kind of car. £450 for a week is not value for money. "
" The quality of the car was very poor - suspension and brakes were awful and I was relieved to get through the week without something breaking. Car (Opel Zafira) was old and poorly maintained. I complained at drop-off and the guy wasn't really interested - he said it was an old car so that's what you get. Doesn't reflect well on Auto Europe that Green Motion are providing your customers with this kind of car. £450 for a week is not value for money. Pick-up and drop-off were efficient - just rather not have picked up such a bad car and the guy drop-off not interested in our problems. Presumably car passed on to another hapless customer with nothing fixed. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" No comments "
" The only issue is the length of time in getting my deposit back on my card apart from all good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy! "
" Very smooth, pleasant staff. I unknowingly dropped my phone in the car when I returned it. When I realised I returned to the drop off point. The staff were great and I got my phone back. I was very grateful. Will definitely use thrifty again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues other than previously mentioned very satisfied with overall experience "
" Excellent service, however car was not as fresh inside as on previous hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The costs have consistently been very competitive "
" We have used Enterprise cars a few times for holidays. Staff are always very pleasant (and ask for feedback when you return the car). The cars are high standard and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall ok, my lesson learnt is don't pick the cheapest "
" Not enough staff at front desk, both members of staff were dealing with lengthy enquires, so long wait before doing paperwork. Staff in car park were excellent though. Car ok but a bit battered about "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Staff were friendly and helpful Car was very good "
" Friendly & Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good. No problems "
" Car came with less than 3/4 of a tank of fuel not dull as stated. Meant when coming to filling up out too much fuel in and cost me more money than it should of. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Good value easy to find kiosk and easy to return "
" Easy to find kiosk and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to find (as I was walking from the centre of Corfu to the airport) Very friendly staff and good communication Paperwork and car pick up car in less then 10 min. and drop off outside the office hours no problem either Would recommend Thanks "
" Easy to find (as I was walking from the centre of Corfu to the airport) Very friendly staff and good communication Paperwork and car pick up car in less then 10 min. and drop off outside the office hours no problem either Would recommend Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good with green motion.I like picking up my cars with a full tank of petrol and green motion do this "
" Quick and easy pick up of the car ,good clean car.One thing l didn't like was the extra payment needed because I picked the car up after 21.30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" will be using them again next year "
" very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Read the above comment... I have made numerous phone calls, nobody can help me "
" I Paid for extra insurance to cover all events. I was hit in the rear by an unattentive greek. You now have nearly £1000 in your account to be paid back to me.I was promised it would be held only, and released in 2 days. Give me my money...... "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Generally fine. "
" Good but ordered a petrol and was given a diesel "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Great, inexpensive company "
" Good service, especially as I lost the key blade temporarily and they bought a spare key from Corfu Town. Very good value rental, almost a quarter of the cost of hotel hire companies. Nice, economical car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Older style Fiat Panda that was art least 7 years old and was a bit rough around the edges but did the job. "
" Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The only good experience was Nelson the french representative who tried to help us. "
" The only thing i experienced was anxiety. I dont even have words to describe how traumatised we were of the customer service at green motion. I believe even the representative from autoeurope who was on the phone with me during this commotion was ready to quit his job from how disgusted he was of green motion. The huffing and puffing, rolling their eyes, and kissing their teeth, saying they dont care about what we have to say. I've never in my life engaged with such rude and VILE customer service. The fact that autoeurope is dealing with green motion is a huge shame and does not make me want to hire any cars from them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" On return, they didn't sign the collection of the car, they just took the keys. They checked the car but did not give me a confirmation. But the car was excellent. "
" Hi, although I paid for full insurance, she tried to convince me to buy another one, (I did not ), she stopped the deposit of € 1300 from my credit card which was not necessary. During the whole week I was unsure of my insurance which made my trip stressful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Auto Europe was very easy to use. "
" There were problems returning the car. I had it filled in a garage 2 mins away from the drop off, but when initially trying to drop off it was pointed out that the electronic fuel gauge was 1 bar off full. So I returned to the garage who tried to put more petrol in, to the point where it was spitting back out. The fuel bar still showed 1 off full - I presume due to a fault on the car. This led to some debate when I returned to drop off, though to be fair the Green Motion representative did (eventually) accept that the car had been fully refilled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Overall all was good. No problem with office location at the airport or with service. We found car very quickly. We got car in good condition and had no any problems. Only problem we had with finding car parking on airport when dropping car back. No Green Motion fault. Just roads signage on Corfu are very bad "
" Good service in good price. Quick drop back. No problems "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" See 3. above. Auto Europe booking/reservation arrangements are entirely satisfactory and we'll continue to be customers. Thanks for your attention and service "
" We have been satisfied clients of AutoEurope for some time now. We were anticipating a VW Up for our car. The vehicle presented to us was a Fiat Panda of indeterminate age and mileage. The Green Motion Rep, who checked the vehicle for departure, completed the 'existing damage' form, which on completion looked like it had a 'rash'. Nevertheless, we were simply using the vehicle to go from Corfu Aiport to Paramonas and it served our purpose there and back. We recognise it was a cheap option but would refrain from having a car from Green Motion again. The people were very efficient, courteous and polite. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Extremely satisfactory "
" Overall the service was excellent, the staff in Corfu were very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall not to bad "
" Little slow at desk in Corfu airport but not to bad "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" As above "
" We were shocked to find them demanding a deposit of a minimum of €350 and as we'd only taken one debit card with a lower daily limit than this we had to pay in cash. This money was returned at the end of the agreement but it would have been nice if we'd been made aware of this before we arrived. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very positive "
" Very positive, I'm pleased with how it worked out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Better value elsewhere "
" Did not like witnessing another client who arrived late for his rental through no fault of his own being told his car had been given to somebody else! I would have been furious if the staff treated me that badly when I had already paid for the car. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Not the best "
" A very rushed hand over where the counter staff commented I could trust him as he had checked the car in person . As it was so dark and counter staff reluctant to come out to the vehicle, i signed. I will not do this again as there were things not recorded which receiving staff tried to say i had done, including a missing parcel shelf. The counter staff did confirm that there were other things wrong which had not been noted on original paperwork. It was not a pleasant experience to be accused of things, then having to go to the office to prove your innocence. I have learnt my lesson. I will be viewing or photographing every inch of the vehicle before accept it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" It all went very smoothly, the car was great, as were the staff. "
" Friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall quite good "
" vehicle had lot of superficial damage "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Would look closely next time to see who Auto Europe are using. "
" car had front right side damage. collected car in dark and girl said all had been checked ok. following morning I see the damage and then worried all holiday about it. On return girl checked and said all ok , front end damage was previously recorded ! Thanks for the worry ! Also wondered why my private excess insurance cover does not cover Green Motion ? I wonder why that would be. Thye cover every other rental company but not this one ! Also car had bushes gone on suspension/ shock absorbers by the sound of the "clunks" and the roads in Corfu mad this a very noisy ride. This car had nearly 50k kilometres on the clock and is the very low end of rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Have use green motion twice before and been very happy this time could not fault the staff but the condition of the car was not very good "
" Checking car very good but took a long time because of condition of car "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Have only problem with a car provided by green motion but service was good "
" All the time take a car from green motion, but this time the car was good at all im not sure had it MOT or not but definitely wouldn't pass. Every single time when you press brake it wss horrible sound, bearing wasn't fine too "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" I always use Auto - Europe . Have done so for mnay years . I also recomend you . "
" Condition of car was poor . Agent listed defects and confirmed in a way which was ambiguous . On return the company attempted to blame us for a defect . Only with photographic evidence did they agree we were not to blame . "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I complained to staff but received no response. I think a refund is due. "
" I was offered a diferent car despite paying for a higher category: Hyundai130 and had skoda fabia which I consider as small rather than medium size "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Hidden extra cost. Very ambiguous wording. Out of order, should be worded correctly. "
" Very good staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed that I thought I had booked a Hyundai I 30 but was given a smaller Skoda Fabia. "
" I booked a Hyundai I 30 or similar but was given a Skoda Fabia which is not as big as a Hyundai I 30. It was a bit like booking a Ford Focus and getting a Ford Fiesta. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" An excellent experience. "
" Staff efficient & friendly. Brand new car. Everything explained courteously. Good value for money. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all in all good service "
" people were fine and quick, but car had a bent door frame which let in water "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Nothing to add! "
" Last time I used Green Motion I had the sane make of vehicle and it was great. This time I felt we had been given a car ready for the scrap heap. So many marks on it, the seats were badly worn and the whole vehicle shuddered if you went above 50 kph. The suspension seemed shot too! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" on line booking was very easy but green motion at corfu are chaotic our paperwork etc went through ok but 2 clients in front of us had major issues that took 30 mins each to resolve and then only by repaying everything and hoping to claim it back the handing over of a car was very slow no one was keen to be quick i had to refuse the first car as it was bashed up and had a faulty fan belt when the mechanic threw a bottle of water over it and said" is fixed" i refused the vehicle eventualy we received a very good nissan note but when your journey starts at 3.0am and you are being messed about at 1.0pm its not good "
" 3 clients in front of us at corfu all had major problems with green motion not having correct paperwork or knowledge of payments made took 1 hour before we were dealt with our paperwork was quick but the vehicle they tried to palm us off with was a wreck with scratches and dents all over and a badly bashed front wing and an odd wheel off another car with no hub cap when they started it up the alternator belt was screaming so the mechanic emptied a bottle of water over it i refused the car and was given a very good nissan note "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Every thing went smooth through out my holiday. "
" Friendly people, very polite and helpful, no stress through out the holiday. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I keep getting charged out of hours by Green motion when its already been booked and paid for, but not worthy of giving bad feedback as not sure who's fault this is "
" I keep getting charged out of hours by Green motion when its already been booked and paid for, but not worthy of giving bad feedback as not sure who's fault this is "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Didn't take the car hire "
" Didn't take the car hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good service. Will use again but will be more aware of the final provider. "
" Waited two hours at the desk to be served and then didn't have my pin for my credit card so they wouldn't take a signature, wouldn't take my wife's card, allowed me to pay using my debit card and charged me an additional 70 euros. Will not use green motion again and will advise anyone with an ear not to use them. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Cars need to be updated "
" Car a bit old "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Not the most efficient setup. Let down by little details. "
" Car not available for collection, had to wait outside for car to return. every panel marked or damaged, including wheels. No charging point in car , no sat nav. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Poor experience. Never again "
" Very poor experience, as they charge you €24.80, if your pickup is after 21.01hrs. And refuse to give you a car if you do not pay, even though you have precooked your pickup time, as in my case 22.30hours. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" As above - exactly. "
" Initially disappointed we didn't get the fiesta and got a micra instead. Acceleration fine but breaking system poor - lack of response and squeeky. Disappointed at end of rental when called in to see if we could return vehicle at 9pm and not 6pm and told it would be an extra €20!!! Other than that - happy with price and ease of rental "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fuel was advertised as 'full to full', however, on pick up was told to return the car empty and was charged for a full tank of petrol. This is not acceptable, as Thrifty are simply ripping customers off. Of course you cannot return the car empty, Thrifty are profiteering on the fuel left in the tank of every returned vehicle. "
" Fuel rip-off will determine me from renting with Thrifty in future. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" All in all good car value for money "
" Quite a large que to collect car, some issues with other customers made wait longer than expected, then vehicle wasn't available straight away so had to wait even longer for car to arrive from being cleaned. Perhaps more staff would have helped que situation. Quite a lot of moaning going on from others who actually were behind us in the que!! And drove away as their cars were ready!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Desk service alarming at Corfu airport -Due too two people processing all new at the Green Motion car rental desk. I had to wait over 3.-4 hours standing in line, waiting for them to process at least (4 peoples) paper work -Who were in front of me. BEHIND me were another 10-15 couples,who had arrived of flights- No where to sit. I am disabled. Travelled many years to Corfu and used plenty of car rentals this by far was the worse /slowest processing of counter staff. "
" I think you should make it clear in bold type -That a car will not be issued without a CREDIT CARD FOR THE SECURITY AMOUNT TO BE TAKEN-I only had a debit card and for car insurance purposes. Was told at the desk I could not take the car without paying an additional 80 euros. WORST STILL I arrived on Sat 21/04/19 at the desk 11.15 am in Corfu. I had to stand (being disabled) 3 hours till nearly 14.20pm in the line to have my car processed -due to the slowness at the desk. along with about 20+ other people. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The vehicle was provided in excellent condition, but unfortunately it was supplied with less than half a tank of fuel, when it was supposed to have been full. This created unnecessary problems when refueling the vehicle before returning it. It may seem pretty to some, but I like many others do not want to pay for fuel I haven't used. I would not have selected this supplier had I known, as there are many suppliers to choose from. "
" Generally good, except for fuel was not full on arrival as expected and ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Upgrade for a bigger (nicer?) vehicle but as my previous comment the Nissan Note we got was very very tired "
" Car had almost 100'000km and was very tired inside and out "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" perfect . thanks "
" everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with the service and. "
" Very friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Made a complaint at not answered so not interested after taking money "
" No air on broke down twice old car problems with clutch could not alter wing mirrors as broke and rough paintwork plus's others "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" good "
" good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was a wide variety of choice available. "
" The local providers appeared to be very friendly, flexible and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" lovely and the car was brill thanks "
" really great loved it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really satisfied. We will use them again. "
" Really friendly staff, great value car and speedy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not a pleasant experience. Auto Europe should not use Green motion. In future I will pay more for less hassle. "
" Not very flexible with hire conditions. Although flight details entered when hiring it still defaults to 10 am hire. When we arrived later we had to pay extra for upgrade because our original car was not available. I made mistake with hire date which I except. But my son who hired at the same time had to pay extra for upgrade. They inspect car for tiny scuffs or marks in order to charge extra. I have hired many cars previously & this was probably the worst company I have used. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Counter staff rude.. ordered a Hyundai i3 got a Nissan micra..tried to charge 80euro for sat Nav even though on the order ..car very shabby and knocked everywhere ..when dropped off tried to say I had knocked the boot even though I had it on video .. if I order a car I at least expect similar model that I can get luggage in boot as 4 of us .wont be using again "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Not good "
" The counter staff was not helptful I paid for the rental with my visa debit with full insurance from auto europe but he insisted i needed a credit card it was a con just so he could sell me his insurance which was expensive "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Xxx "
" Very professional, friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See comment above "
" Great except for the long delay at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good overall but would have rather have had the car I booked and not a substitute "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great friendly staff. "
" Great friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always find Auto Europe provide excellent service and very competitive prices. Haven't used another agency for a very long time. "
" This is always my preferred supplier in Corfu. Great service, good cars & friendly, helpful staff. First rate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disgraceful !! Please contact me regarding a full refund !! "
" I collected my car as planned and was forced into buying €130 insurance by your agent because it was their 'policy' not to accept payment by Debit card, which I had made the booking through your company with. I was not allowed to pay with my wife's credit card either or transfer the reservation to her name to make her card acceptable. I was told that the only option that prevented me from losing the voucher payment I had made to you already was to purchase additional collision damage waiver and pay an extra €130. I already have £0 excess cover through my own credit card company and did not require additional cover. Having no option but to pay the ransom in order for my Renal to proceed, I was miraculously then allowed by what I can only assume was divine intervention due to the incident occurring on the 'Sabbath', permitted to pay for my newly acquired Cdw hostage policy and my €400 deposit with the IDENTICAL DEBIT CARD that prior to being blessed by the 'Father, Son and Holy Ghost, was apparently ' unacceptable!! Although your Collection advice says bring credit card, license and I.D, What your advice should say is, " DEBIT CARD PAYMENTS ARE ONLY ALLOWED ONLY AFTER YOU HAVE BEEN SHAFTED BY YOUR PARTNER" Any online bookings I have made Previously require the card used to book to be used at point of delivery, I tried to pay my deposit to your agent with the card that was used to book and has been the victim of Very Sharp Practice from your representative. Please arrange a refund for me !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Great value car rental. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all the paperwork came and it was good value "
" We arrived in a thunder storm and had to wait half an hour as they had nowhere undercover to hand the car over. When we did get it they did not check the car over with us, so when we got back they said the aerial and parcel shelf were missing, we said we never had them. We are checking to see if they take anything of the credit card. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Brilliant "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will use again and again "
" Lovely service. Nicely located away from the main huddle of the airport so collection then check-in was so quick and simple. Best prices too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent experience. I liked the website which was easy to use and the whole booking experience was perfect. I liked the fact that a reminder was sent with the booking information to print off. "
" I was apprehensive because I have not rented a car before and was worried about the experience I would encounter especially when returning the car and being told I had caused this this or that "damage". But I was pleasantly surprised and the person booking in the return was very friendly and remembered that some internal air vents were missing from inside the car dashboard even though they had not been marked on the pickup form. I would highly recommend Green Motion. Many thanks for a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We have used Auto Europe a number of times now and have never had any issues. "
" We found our experience very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It was good value and no fuss from booking to returning the car. "
" I liked how simple no fuss it was at Corfu Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I was misled about timing of collection and drop off and was not impressed with "
" As I landed so early I wrote specifically to ask if there would be personal at airport to meet our flight. I was told yes its 24 hours service. There was no one at the car hire and I waited 2 hours before someone arrived. The car was in poor condition. It was not a full tank of petrol. No one came and checked the car, she said she knows its dented and scratched. Shoddy service and car. I would definately not recommend Green Motion. The car itself was old and in poor condition. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Again, easy and straightforward. Perfectly happy with the experience. "
" All plain sailing with no issues or delays at either collection or drop-off. What more would you want. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Green motion use small 900cc engines which struggle up the hills. Alimo through auto europe use larger cars that are more powerful but maybe not as suitable for passing other cars on the mountains. Its difficult to know which is best, maybe something in between. "
" we had to change the car 3 times, due to one being old and inadequate & the 2nd one cutting out on hills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Easy website "
" Car was not as expected and did not compare to VW polo. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Thrifty are great to deal with. "
" Quick pickup and drop off with a minimum of fuss and time delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing to add "
" No problems overall happy with rental "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" excellent service from start to finish . no problems at all "
" excellent service from start to finish . no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price "
" Very positive experience! Quite a long wait in the queue but not sure if that's because people don't print off their voucher or other reason. I had mine printed and got car keys within 5 min "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fine "
" Desk seemed understaffed "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Auto Europe does not give you the option to pay for an additional driver on the site. However, customer care answered calls very late at night and were very helpful. "
" The car was very scratched / dented which was quite difficult to record when we fetched the car. This wasn't an issue when dropping off the car, as the staff were aware our car's paint work was not in good condition. The staff were really friendly, helpful and efficient. We even received a free upgrade to an automatic car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 2nd time used Auto Europe this year so far no problems "
" All as should be "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Autoeurope were good, they responded to my complaints, Grren Motion did not. Too many "
" Tried to charge me again for the early pick up , when this was already included. Car had many faults: broken bonnet release, faulty driver seat belt warning light, hand brake unable to hold on a slope, reversing light faulty, washer fluid to filled up, no rear parcel shelf, not shown how to operate controls, so coukd not find boot release. No response from my email to Green Motion. Had to wait over 30 min at desk, despite paying and requesting an early pick up. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above "
" Our car wasn't available as was only held for 2 hours and the wrong landing time had been put on the form. The replacement car was smaller and much more expensive- I felt that this was a ploy to get more money out of us. The lady on the desk was extremely unfriendly, unpleasant and unhelpful. The man was much friendlier but ruled by the lady. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Very positive "
" The staff member we dealt with was very friendly, efficient and very helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" booking was fine, efficient, but the Green Motion experience was not good "
" When we arrived at the car park to get the car, they tried to 'fob' us of with a really old , really damaged car! It smelt disgusting, and he kept trying to tell us this was the class we had booked, when we insisted on a different car, he reluctantly gave us a much newer car, which was the same class! He really didn't want to give us this car but we refused the old, smellly car - finally the lady at the desk sorted us out but had we not insisted, we would have had the most disgusting car for 2 weeks! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Good price for hire and everything went well so overall good experience "
" Customer service was very good, quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good staff in the Avis car park location "
" Much better than our last hire! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It's a second time I rented a car with Auto Europe and the whole process was very smooth, the ease of making a booking as well as pick up and drop off. The prices offered are very reasonable, and the deals overall are quite good! "
" I had a great car with great condition, the staff at the pick up and drop off were very helpful and friendly. Really good experience, I will look consider Firefly for my next rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good prices "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This year not using Enterprise we booked through Auto Europe , only to find we are back at the Enterprise desk . This time it just so happened my wife had brought the card it was booked on , but low and be hold it is a debit card and not accepted so we were stiffed another 50 euros but you could take that off the debit card . I do not possess a credit card , you will say it's on the paper work , yes a one liner in the small print after I have paid with my debit card . I am not happy , and I know it will not make a toss of difference to your company , but I will not use you again . "
" The other year we went to Corfu and booked a car with Enterprise ,got to the desk and were told we needed the card that the car was booked on . I had booked the car on my card from my computer , I do not carry cards , my wife has cards in her handbag if we need them . So the only way to get the car was to pay some more money on one of her cards . Stiffed before we got out of the airport , and I said we are not using them again . Go to point 5 . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Great experience, especially the customer service "
" Great customer service. The lady in the at the drop-off was the loveliest person. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I feel like we were given a sub standard car because we used Auto Europe via a comparison site. "
" The green motion desk always has queues, they serve people at half the speed of the other rental company desks. The car I received was an old Nissan note, I am guessing it was 5-10 years old with approx 5 scratches or dents on every panel. When receiving the car I was warned of a noise from the engine which I was assured was nothing to worry about but knew it was the fan belt screeching, the fan belt failed mid way through our holiday meaning we missed one of the days out we had planned, I had to drive the car approx 45 minutes back to the airport with the battery light on (not sure if it was going to breakdown). It took around 1 hour to find a replacement. The original Nissan note was not really suitable as a hire car and not representative of other cars green motion have. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" I find Auto-Europe easy to use and they provide all the relevant details in a clear format. "
" Very pleasant and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I had purchased CDW insurance separately and did not receive any high pressure add on selling when collecting the car which all happened smoothly and quickly. "
" I left amobile phone in the rental car and they provided transport to and from the airport to quickly and painlessly retrieve it. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The reason for the negative comments ad primarily due to the experience of returning the vehicle. The person examining the car for damage pointed to a scratch that was over painted by what I assume was an earlier issue tried to blame me for the scratch. I explained to her that it was overpainted and nothing to do with my hire. After a lengthy discussion with other staff members and the manager they agreed the overprinted scratch was from an earlier hire. Not the sort of hassle you expect at the end of your holiday. "
" Not very helpfully , and the condition of the vehicle for a 7 day rental was beer poor "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" I always booked with Auto Europe and this is the first time I wasn't satisfied "
" They provide me with a car without a/c, very old full of scratches and bumps. When I complained after 2 days they called me to go back to airport as they would change the car for me. Obviously the new car was a good one. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Great service at collection and drop off "
" Great service at collection and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Autoeurope should make it clear up front that any damage still has to be paid to the car company direct and claimed back. For someone who has never booked through a 3rd party company I did not know this. "
" Overall price was quite expensive compared to hiring a car outside Corfu, i.e. in other European countries. The car was economical to drive though and we didn't use much petrol given how much we drove in Corfu. Also, the arrival process at Budget was very stressful. As we booked via Autoeurope the person at Budget kept telling us we would need to pay 930 EUR if we damage the car. We had paid full cover with Autoeurope so this was confusing but the person at Budget was very strong in making a point about having to pay Budget directly. She mentioned this many times and put pressure on us to pay the additional cover with Budget, even though we had it with Autoeurope. We didn't pay Budget in the end as we then realised that we would have to pay Budget and claim back with Auroeurope. But the experience made our arrival unecessarily stressful due to the way the Budget staff member spoke to us and handled our arrival process. Overall it made me 1) not want to book through a 3rd party again (i.e. Autoeurope) and 2) not want to ever book through budget. Luckily we had no issues with the car during our holiday but spent the whole time paranoid about the car and parking it in public places where it could could get scratched...I was even scared about the sand in the car from the beach. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Somewhat difficult first experience of driving abroad, but as I say they did sort the problem. "
" The car I was supplied with on arrival, (by then after dark in a town unknown to me), had a bad clutch problem - I only just made it to my holiday accommodation. In fairness however they did drive a replacement car out the next morning. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Great experience, would use Alamo again. "
" Alamo Corfu - extremely helpful and courteous lady dealt with our booking both on collection and drop off. She deserves acknowledgement. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I booked the car with what I thought was the insurance cover required to allow for nil excess on anything if the car was damaged etc. only to find that on collecting the car, I needed the "SUPER" cover. This meant I didn't require the initial insurance and so, the hire was expensive. Lesson learnt for next time as I wouldn't think you would be returning the amount I paid?? "
" As always, rental car companies can't wait to sell you the "SUPER" insurance cover that stops the charges that fly at you when you return the vehicle without it "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" No one has come back to me about my rebate as I dropped the car off a day early "
" Good transition, good drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I want to raise a complaint "
" We feel ripped off quite frankly! They used extortionate charges for the scratches which were on the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Had to wait more than an hour to collect the car, under staffed. "
" Poor service and very old cars "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Enjoyable. Great car. "
" Really enjoyed the car and the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall ok - but didn't appreciate the hard sell. "
" Despite having paid for Excess Reimbursement Coverage as part of the original booking - counter staff seemed to imply that this was insufficient and an additional warranty was necessary - which I declined. This detracted from an otherwise seamless process. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It was good, as to be expected. "
" It was good, as to be expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything is like it`s suppose to be. So experience was positive. "
" Everything was very easy and quick. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased with the service Auto Europe provided. No issues from start to finish "
" Very good, nice new car with no issues of any note. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The site fine "
" Very happy staff helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You should make policies that are going to cost people extra money really clear before booking and payment! "
" I was disgusted at the attitude of the man at the counter he was so rude. I was upset at the fact i had to pay extra because the card i booked the car with wasn't accepted at the counter even though my husband doesn't own a credit card. We live in the same house and have the same bank account. Ridiculous!!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I did that above. "
" I asked for a small modern Nissan Micra and was upgraded to a clapped out rattletrap of a Fiat Punto. There were so many scratches the man just laughed and said "bring it back without anything major missing!" Having said that , they knew their island. Roads aren't good and body scratches inevitable! We got back after 2 weeks and they were happy, we didn't break down and it was fine. ICorfu xx "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Highly recommended. "
" No hard sell, very pleasant .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The worst car hire I have ever had in 35 years or hiring cars "
" Terrible experience forced to buy extra insurance long wait to get the car very rude staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" It was good experience with only a few problems mentioned above when collecting the car. "
" Overall a good experience though the booking was for 7am and the office opened around 7:40. The car had a lot of scratches all over but the staff didn`t mentioned anything about it. The fuel tank was marked on paperwork as being 3/4 but when I checked it was 1/4. When I went back to report the scratches, fuel and cleanliness of the car to the staff member the following were said to me: We know about the scratches. I thought the fuel was the way I marked it. Really? Is the car not clean? My previous experiences with Green Motion were amazing and that`s the only reason my rates are that high. I`m sure it was only one time experience like this and for sure I will book another car with Green Motion in future. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Car was what I wanted, but had been in the wars. "
" All went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I book with Auto Europe regularly and have higher expectations than this rental. Next rental in USA October and looking at prices for Australia in January. "
" Car quite old. 35,000 km. Tyre pressure warning shown to staff, but they explained it happens all the time. No air in spare tyre! "Just call us if you have a problem". Off side front was severely under pressure after I checked later. Added air to both tyres. Pressure light remained on. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Would definitely use again- good value and excellent service "
" The most efficient and friendly car hire company I have used. Painless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Original car provided poor, underpowered and AC didn't work. Took the car back after a few days and swapped car, much better and staff very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Your colleague in London was very helpful over the telephone when I called. He did warn me about Green Motion notorious commercial practices, and to some extent I was very surprised they were AutoEurope's partner of choice in Corfu... "
" My flight was delayed coming in from London. I called that same afternoon (green motion directly, and AutoEurope as well) to alert them and ensure the keep my car. I was told that my "rental was not guaranteed" and if I arrived 2 hours after my scheduled arrival, my car was not guaranteed, and they had the right to cancel tge whole booking with no compensation. This was a rather shocking comment which left me anxious for the rest of my journey. Upon arrival, as forewarned, my car had been given to someonelse (!), and I was charged an additional 100 Euros to upgrade to the next available car, plus 25 Euros penalty because I arrived after 8.30pm... these hidden costs left a bad taste in my mouth I must say, as I am a loyal customer of AutoEurope and have recommended your service to numerous friends. Had I booked with Europcar or Hertz, I might have paid 25% more initially, but the service would have been far greater, and in the end, the car hire would have cost me less... as a result, I will be more careful when booking with AutoEurope in the future, as I hold your company responsible for not CLEARLY outlining your rental partner's commercial policy (in case of a delayed arrival -beyond my control) BEFORE confirming the booking. This will explain why I demote your service from a 10/10 to a 5/10 - i.e. cheaper yes, but stressful too in case of unforseen circumstances and more expensive in the long run. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I left my mobile in the car when I returned it and only realised after going through customs.. Hertz were very helpful in returning it to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend. But please make it clear that they need a credit card, at the airport. "
" Didnt get the car that was promised. But everything was good. Nice staff at Corfu airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible hire company Green Motion. "
" Just awful from start to finish. Read the reviews on other websites.......I wish I had. This is no reflection on Auto Europe who I booked them through, I chose Green Motion as they were cheaper. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The car was as expected and clean and the service was very quick. "
" The only problem we had was that we saw the firefly sign at the desk and queued for a long time to be attended only to realize that we should have gone straight to the car park. It would be better to have someone to meet customers with their name on a board and take them straight to the depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was good, but how much influence you have over Green Motion is debateable. "
" 2 female staff overwhelmed by paperwork, average time to process a client was 25 mins which is too long for families with children. The Voucher could well include required info so at the airport the process is much quicker. I queued for over 1 hour and then there was a muddle over car keys adding another 30 mins. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Very disappointed with the vehicle supplied as not to the same standard as we ordered. The staff st Greenmotion were very friendly and helpful. "
" The vehicle we requested was a VW Passat as we required a large boot for 6 cases but when we collected the vehicle we were supplied a Skoda Kodiac which did not fit the cases and was not of the same quality and was a definite downgrade on the vehicle ordered. We were told it is the same category, but was definitely not and we would not have booked the Skoda. Very, very disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" As above. Good staff. Logistics good at Corfu airport. Old, scratched and stained car - given that we needed a 7 seater we had no choice but to accept this. "
" Staff all very friendly and efficient. Well placed office, and convenient pick up and drop off point for the car. The car itself was in poor condition. Virtually every body panel was already scratched. The trim on the hatchback was loose. The seats were all stained. This was the worst condition I have seen for a hire car. The only compensation was that we were less concerned about any further damage which would likely not have been noticed. As it was we were as careful with the car as we would have been with a new car. Mechanically it performed well, but overall the presentation standard was way below expected or reasonable. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" easy collection, full of fuel, red and checked speedily and we were away - great service "
" easy collection, full of fuel, red and checked speedily and we were away - great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I feel my wife and I have been robbed. Car hire in other countries is far less than Greece. To pay the same as someone hiring one of their advertised vehicles is a disgrace. Is it legal to hire out a 17 year old vehicle in any country? I have photographic evidence of the condition of the vehicle. "
" Plane arrived late so charged more. Shown to car. Fiat Panda 54000 km on the clock. Paintwork scraped, scratched filthy. Bumpers bashed and missing towing blanks. No rear shelf in boot so no private storage. No Ariel on car. Seats worn and dirty. Carpet worn through in drivers seat well. Vehicle had clearly not been washed or cleaned properly. Despite assurance the aircon did not work. Car had clearly been in a rear end shunt. Rear door, bumper and number plate all out of alignment. Reversing up an incline caused the clutch to start burning. Didn't use reverse after that. Cost of hire approx. 230 Euros plus 25 for late arrival. Plate in boot of car shows year of registration as 2001! Happy? No! Why do I get the oldest car on the lot for the same price as the next person gets a new car? Outrageous way to conduct business. Deception if you look at their adverts! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" Have had bad car hire experiences. This was a pleasure and makes holiday so much more relaxing at the beginning and the end. "
" Pick up and drop off very easy and staff friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I wont ever use green motion again and would recommend that nobody else does either. "
" We arrived later than expected due to having to circle the airport on the plane due top bad weather. We therefore could not inform Green motion. They then gave our car to somebody else and forced us to pay extra for an upgrade we did not want. They where also rude. When returning the car the service was also poor. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Great value for money. "
" Excellent Corfu branch. very efficient & polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Fine "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Vehicle hired was meant to be for four passengers , however it did not have sufficient power to carry four passengers up the steep hill approaching our villa . Rear passengers had to get out of the vehicle "
" Staff were friendly and efficient but vehicle provided was not suitable "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" The rating for you is mid way, and only because a couple of years or so I ago your agent in Lesvos provided us with the best car we have rented. "
" Car was tatty on arrival, lots of scratches all round, passenger door mirror floppy as obviously been damaged when the side had been scratched. The gear lever knob came off in my hand when I first got into the car, the staff sorted it. A couple of days later driving into the sun I went to put the sun visor down, there wasn't one, it had been broken. The staff were friendly and courteous however this was probably the worst condition car I have rented, and I rent cars probably 3-4 cars per year abroad. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Very Easy to use. Excellent service "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You take my money and then send me off to a terrible company. You should be ashamed. Absolutely fuming with the car I had. We had plans to travel the island but couldn't due to the rubbish vehicle provided. The car hadn't had an official service for the last 70000km. "
" We were expecting a Hyundai I30 or similar but instead received a 2008 Nissan note which had not been officially serviced for more than 70000km. The airbag light was on and therefore a safety issue but there was no other alternative. If I knew I was paying so much for a piece of rubbish I would have gone elsewhere. TERRIBLE EXPERIENCE! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Brilliant "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking. Booked before. "
" Hassle free. Short queue getting the car but went through every little scratch on the car before the car was handed over. Car had done plenty of kms but was fine. Return of the car was quick, although the loose licence plate was queried, which was not mentioned when picking up the car. I stated I had a photo of it from the pick up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" very pleasant experience this time round with no hassle "
" very pleasant experience this time round with no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was the cheapest company for the size of car i wanted. Friendly staff. Old battered car which is worrying when you come to return it, but turned was OK. I will feel happier when to 990 euros I paid as an excess deposit( I have insurance4hirecar cover) is repaid. "
" A dud battery was sorted out eventually after 6 phone calls. I kept being told to call back in 5 minutes to different numbers. Eventually I insisted that they rang me, which they did and came and replaced the battery. The car was also absolutely covered in scrahches and dents inside and out and I was worried they were going to try and charge me for some when I returned the car, but they didnt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" See above "
" Waited along time to pick up vehicle, only one person on the desk.The weather was very wet and stormy that night the man checking the car pointed out marks on passenger side and wrote heavy rain on form vehicle inside looked ok but it was hard to tell because of rain.When we dropped off the car the guy checking the car pointed out driver's seat was marked and we're asked if we been in the sea and then driven the car we had not . After a little moaning he said plans cleared us .we felt a little let down by this and it left a bad feeling. I would think twice about using this company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" Auto Europe is good value, just be aware of the actual rental companies. "
" When you pick up the car, be sure to keep the slip, also take pictures of the marked down damage. They tried to charge me for 3 old big marks on the car. Luckily I had pictures and the original slip to prove it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" Auto Europe very good Green Motion not so "
" Said I must pay 9.5 Euros a day (2 week hire) because of my age 71 years old. When I asked them to show me that clause in the T & C's they eventually couldn't. Saying because you have a full licence we won't charge you and we will give you a free upgrade a Fiat Punto which appeared to have been through a war zone "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" very particular about existing scuffs on vehicle,would not like to have scratched or scuffed vehicle,get the impression they would charge readily "
" good value car hire,car in good condition although not a recent model,seemed well maintained,would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quite an easy system etc. Very good "
" Very relaxed much better than other firms used before, it's possible this is just because it was a Greek holiday though, lovely people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above. "
" Booked an i30 or similar, ended up with a 10 year old Nissan Note with nearly 100,000 on the clock. Car in poor condition, shocking. Baby seat filthy...a complete disgrace. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Auto Europe were ok it's the car hire company that are the problem. I will await your comments before I decide if I would recommend you to friends "
" On arrival we found green motion desk with ease. The problem started with our late arrival. I was informed that after 2 hours they assume no one will be coming and the car is then sent away. I was then told there was no car of that size available and would have to agree to a upgrade. I his was all done in a very off hand manner. With little choice I had to agree and paid a further €56 I was told the car was new and in perfect condition. Fourtnaly I had a good look round and found a number of issues with scratches and dints ( all photographed) these were reluctantly entered on the documentation. All this took time and was not the start we would have wished for We returned the car very early on Weds morning leaving the keys in a box as instructed. I am still to see if the deposit requested has been returned to credit card account. I have as a matter of course discussed my experience with my journalist neighbour who would like to write a feature "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Everything was ok , small car is good for that roads in Corfu "
" Everything is ok , "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Clear pricing, good value for money "
" Offices easy to find near Old Port. Courteous and prompt service. Received free upgrade as promised. "
" As always Auto Europe delivered exactly as booked. Excellent service. "
" Process at airport was smooth and trouble free. "
" Online booking good, but always end up paying more for insurance excess when you arrive and never understand what cover is. "
" Very dissatisfied with local agent. When we returned car there was a minor scuff on near side which we were unaware of, the local agent who met us blocked me from taking a photograph and asked me to go inside and see the desk as Maria spoke English. The cost for such a minor scuff was extortionate and we were advised that 90% of such incidents are paid by travel insurance. I have contacted them and they wish a photograph of damage which Maria said she will send i we ask for it. I asked Maria if we could you back outside and take a photo but within approx 10 mins or so it had already left to be assessed by an independent repair company. I am not at all happy with this method of working and I am still waiting for a response with the photo. "
" Great product. Great service. I will use your Plus package next time as it gives you that little extra security. "
" Absolutely first class. "
" Really pressed to take out additional insurance-declined. Refused to take credit card for damage waiver guarantee, had to use cash. Then offered a vehicle which would have failed MOT in UK. Refused. Then offered VW Polo as advertised to be told that it was actually an upgrade. Gave it to us anyway - I think only to pleased to get rid of us ! No way would I use them again. "
" I've booked with AE before & will do again. But, I'll never use Firefly again, my 1st & last time using them. On arriving in the sweltering car park "office" at Corfu airport, I was greeted by a very aggressive man who served Hertz customers despite us arriving first. He demanded a 900 Euro deposit despite me paying an insurance waiver and refused to listen to me threatening not to release the car leaving us stranded.The "desk" was a wallpaper table & I felt uneasy giving this man my bank details. He checked the car out after I relented and didn't list damage on the form he gave me. We hardly used the car during our trip and only escaped losing our deposit because I had taken pictures on collection. Bad experience, felt worried all holiday "
" Excellent all round. "
" We did not receive the car that we had booked. We thought we would get a Nissan note but got a fiat instead. "
" We were not totally clear about the insurance excess so took I out seperate cover (£20). Other that all was very good "
" All went smoothly. Car as ordered and expected and service was efficient and courteous. "
" NONE "
" Very efficient and professional service. "
" Our car was exactly what was required and service in the airport excellent. "
" Our flight was delayed by 9 hours and the staff stayed until after midnight to provide us with our cars "
" Good car, clean, fuel policy was fair (same-to-same) "
" Fast efficient service "
" Website stated petrol policy was full to full, but it was half full to half full. You should check that your car hire partners keep to what is specified on the website. "
" I was not happy when I found the petrol policy was half full to half full, instead of full to full as stated on the website. I always choose full to full when selecting a car hire company, and expected this to be the policy, as obviously this avoids paying for petrol that I do not use. "
" We booked and paid for a 4 door Fiat Panda or similar. Green Motion had no such vehicle available and provided us with a two door cabriolet against our wishes. We put in petrol to the value of 50. The car was not clean and it became apparent that it had not been checked or serviced recently either. The car overheated and was believed to have a faulty thermostat. We were brought a replacement car - a very acceptable Fiat Punto 3/8 full of petrol, which we returned with a similar amount. When handing over the keys we requested reimbursement for the 50 of petrol but were told it was not company policy. Nor did we receive any apology for the inconvenience and the loss of a day whilst waiting for the replacement vehicle. "
" Green Motion have behaved dishonestly and without consideration for their customers. If they are prepared to make recompense within 14 days we will not share our experiences on social media, trip advisor etc. "
" Easy to book and clear instructions - will use them again "
" Excellent staff - very helpfull and no surprises. "
" See below "
" This is actually aimed at Enterprise who was the car provider. I was supplied with an old car (45,000 km on the clock) with a dodgy first gear and creaky suspension. This was the first time ever that I was given with such a bad-conditioned car. I suggest Autoeurope to have a word with Enterprise Corfu about the cars that they supply "
" Very easy to book. Clear website giving all the options. Will definitely use again. "
" All very smooth. Friendly staff and quick service. Good car. "
" The car was not in the best condition. The speedometer was not working nor the radio or locking system. However the staff were very pleasant and the cost was very low. "
" Local rep was a nice and helpful Man who spoke very good English....but they always try to sell you extra insurance "for car parking accidents because your not covered for that" surely that's what full insurance package CDW and excess cover etc is for right? "
" everything went fine until they wanted us to take out this extra insurance as they said we weren`t insured fully and we had to have 500 euros deposit held by them on our credit card in case we had an accident "
" everything went fine until they wanted us to take out this extra insurance as they said we weren`t insured fully and we had to have 500 euros deposit held by them on our credit card in case we had an accident "
" A customer service case is open, please lookup voucher number for further details. Currently awaiting resolution. "
" Lack of communication between Auto Europe and enterprise. Car was ok, high mileage and vehicle had a lot of damage. "
" a good clean reliable vehicle "
" helpful and friendly staff "
" Very good service "
" Very good service "
" Very happy with the cost and the easy pick up and drop off at Corfu Airport. "
" As above "
" Used auto-Europe last year for Spain and that's why we used them this year for corfu,and if no problem again,then will use them again. "
" So far very good,but will be able to give a better answer in 10 days when I'll be able to check bank account and check that the excess has not been debited out and incurred bank charges. This happened last year in Spain but auto Europe was very good to us they gave us the bank charges back,but I hope corfu airport does not work like Spain. "
" got my car, unfortunately it was blocked in by another car, had to go back to the airport for assistance. other than that the car was very good for what I paid, it does need a new windscreen wiper on passenger side, it does get dry and dusty it left a large area dirty which I had to clean manually. this is just something which could annoy the next driver, all in all I would use enterprise car rental again. we are returning in may of next year for 2 weeks hope to get a good deal again. mr b pinfield-wells. "
" as above "
" FAST, EASY TO USE PRECISE CLEAR DOCUMENTATION "
" EFFICIENT FRIENDLY STAFF,FUEL POLICY RETURN AS FOUND [3/4 TANK] AND QUICK CHECK AND CLEARANCE OF CAR ON RETURN . IMPRESSED ! "
" exelent service & no delays. thank you "
" very polite service thank you, see you september "
" Everything about the renting was fine though I was disappointed to find that 2 days after renting I received notification of a special offer which would have given me a significant saving "
" no problems , I was given an upgrade which was fine although the car was a little tired, over 40000 km on the clock "
" all very good!!! thank you! "
" very good! "
" Auto Europe customer service is great, the sub-contracted aspect of customer service something of a let down. Its the weak link in another wise exceptional service. "
" Attendant was there on car collection. There was no attempt to walk through the existing damage to car and attendant said he would be there to receive key but was not and we had to post the key which was not obvious. (Given we paid an additional 27 for out of hours service payment locally this was poor). Having left credit card details for the £650 excess I was left worrying about any payment they make try to take given we did not hand over the car and inspect. "
" Great service and value yet again. "
" Good price, many car hire company to compare, "
" About the car: over 65 500 kilometers, engine 1.2 - not so powerful for the mountains, not so clean "
" You did what you said .Thank you "
" Corfu still in rainy season .Needed to clear windscreen of mud to fined no water in screen washer bottle. Not good ! "
" Really pleased with everything "
" Easy pick up and return no problems "
" Efficient website. Good deal with Avis.Cconfirmation and voucher arrived promptly "
" Nice car. Quick and easy pick up and drop off. "
" Suziki Alto description says 4 person and 2 suitcases. We could only get one suitcase in the boot, the other had to be stood on the back seat between the two kids. Not really ideal. "
" Very efficient service. Never had such a speedy return before. The man was stood waiting in the car park for us. As soon as we had unloaded the car, he had completed the return process. "
" The booking process was easy and efficient and the price quoted was competitive. "
" The pick up and drop off was quick and efficient, the staff very courteous and helpful. The car however had a large number of dents and scratches on it and as it was dark when we collected it, it was impossible to ensure that they had been correctly recorded on the documents. There was no problem when we returned it so all in all it was fine. "
" good value, will use again. "
" Excellent staff very helpful and efficient, would recomend to anyone. "
" I am more than satisfied with Auto Europe, but the same cannot be said about Avis at Corfu Airport. See Below "
" First they tried to sell me extra cover, when I told them I had taken out my own extra cover prior to departure, the woman behind the desk tried scare tactics, saying if I had an accident I would have to pay up front, and then claim back from my insurer, and that this could take a long time. Then, I was told to bring the car back empty as they could refuel it cheaper because of taxes, I asked how much they would charge and was told 60 I refused and when I did fill the car it cost less than 20 I really thing Avis Corfu tried to rip me off. Avis Please sort your staff out at Corfu Airport, I have hired cars from you in Spain with no trouble at all. Very Dissapointed "