AUTO EUROPE CROATIA Car Rental Reviews

ZAGREB, HR - Reviewed by TRICIA - 20 September 2025

" Very nice staff. Quick service. "

" Great experience - would recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JORGE - 19 September 2025

" AutoEurope is my only and preferred car hire comparator for at least the last 20yrs "

" all went smoothly as has been my experience with Enterprise/Alamo in the past therein why I chose them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MICHAEL - 16 September 2025

" Efficient and friendly team "

" Excellent overall performance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by IAN - 16 September 2025

" Using Auto Europe has always been a positive experience, simple booking at a fair price and no issue with the reservation when collecting the car. "

" Overall, I would say the experience with Enterprise was positive. This was the 2nd year in a row we have used them via Auto Europe and both time there have been no significant issues. The only negative comment would be that the condition of the car supplied this time was not great as it had a large number of dents and scratches, but these were well documented and there was no issue with reconciling the damage on the vehicle when returning so this didn't detract too much from the overall experience "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SPLIT, HR - Reviewed by CHRISTOPHER - 09 September 2025

" Good service "

" Exactly how I wanted a car rental. Reasonable price and newish car . Quick service and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JONATHAN - 08 September 2025

" Couldn't have been better! "

" Probably the easiest rental experience we've had. Very easy for both collection and drop off and the car was great. Would definitely use again and recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DAVID - 06 September 2025

" Online booking and voucher system worked well "

" Gold car were excellent but put a lot of pressure to buy the additional insurance packages - even commenting when I said I didn't want to buy them that "I was on my own if the car broke down- don't call us " . Other than that it was an excellent service and a great car "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by JASMINKA - 06 September 2025

" Excellent customer service. "

" Very good service and staff is pleasant to deal with and provided g excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DARREN - 05 September 2025

" I love auto Europe excellent customer service "

" Did have car on pick up sold me a different car tried using a notified flight delay as an excuse despite me calling ahead to inform them of the delay "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by RICHARD - 03 September 2025

" Very easy to book the rental. "

" All went smoothly and no issues with being forced to buy excess insurance, Deposit taken, good walk around with the staff member to check the car and all damage noted down. The car was in good condition and easy return and check. Deposit returned within a couple of days. Happy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by IAN - 03 September 2025

" the whole experience from booking to collecting the car and returning was first rate. "

" first rate service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by CHRIS - 01 September 2025

" Very straight forward - good service "

" Very straight forward - good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by MARK - 01 September 2025

" Good apart from local agent trying to take money deposit on top of the agreement sum with yourselfs "

" All good apart from insurance held due to a small indent that was probably done by a car door opening on the car. Need to claim this back as we were fully covered by yourself. Can you let me know if you have received anything re this please "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LINDA - 01 September 2025

" See above, "

" As we were a little late arriving for pick up no car available. The woman was aggressive / rude/ dismissive. We were left isolated and she showed no compassion or concern. Fortunately a young man in Dollar/ Thrifty helped us out. Was warm / friendly / calm and helpful. We were so grateful to him. We now await a refund for monies paid. The company made no effort to contact us about late arrival. So stressful! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIJEKA, HR - Reviewed by RORY - 31 August 2025

" Overall the cost was acceptable but prefer vehicles that are 100% in working order and as pictured ie 4 door not 2 door "

" I was given a car with 2 doors instead of 4, as pictured in the advert. The key fob battery was dead so I had to use the door lock each time to enter the boot or side door. I was also stung with a clean for clean policy fine of £15 on return which I was not advised of during the pickup process. The fiat 500 is a terrible car to drive due to the bad placement of the seat belt, and the large front side panel bar which obstructs the view of oncoming traffic from the left. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by OLIVER - 26 August 2025

" CarJoy does not have a counter at the airport, this was my only stipulation when booking. We also only had a number for your office, no direct contact with carjoy. Sort it out. "

" CarJoy provided a great service BUT you must be aware that they do not have a counter at the airport. You need to call the Auto Europe who will then call CarJoy, make sure they take your number or they will not be able to call you back. When we spoke to carjoy, they said they have been asking Auto Europe to update their Website saying it is off site. Only a 2 minute drive "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ROBERT - 26 August 2025

" Not a good reception from this company and NOT A GOOD SERVICE DEPARTING "

" Arrived at a very hot small office,and rushed through all agreements needing to be signed including €170 insurance cover after mentioning it have insurance already. After leaving with the car not even cleaned.On my return.NO ONE IN THE OFFICE AT MID DAY to check the car in.NOT A GOOD SERVICE. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by DAVID - 25 August 2025

" Cheapest option :) "

" Extensive pick-up, but no-one on site for drop-off, so I don't really know whether or not everything was OK. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MATTHEW - 25 August 2025

" Overall excellent value, way cheaper than alternatives on other websites. Rental was stress free and high quality. Aside from the notes about ABC rent not being located in the terminal as advertised. "

" ABC was good value, the car was new and there was no funny business picking up or dropping off. Staff were friendly and efficient. BUT the location is NOT in the airport terminal. It is necessary to call the number on the booking sheet and they come and pick you up and take you to the car location. It is a short distance away so not a big deal but it is advertised as IN TERMINAL so quite confusing/disconcerting on arrival with no sign off an ABC desk. Advise saving the location in the satnav for return as the ABC rent location is NOT IN THE TERMINAL. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by SABINA - 23 August 2025

" They want to make money from being so picky about "damages" on the cars! Dont have this with enterprise, alamo or sixt. Will not use again. "

" Wanted to charge me £512 for a dot on the car!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 4

DUBROVNIK, HR - Reviewed by ROBERT - 23 August 2025

" Very good "

" All excellent. Can't fault the car or the service in any way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ROBIN - 23 August 2025

" Good car "

" I was charged 20 euros for being an hour late to pick up the car. My flight was delayed and it was still within the working hours of the office at Pula airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by STEVE - 22 August 2025

" As above. Everything else with the service was good, but it's extremely poor to have critical clauses hidden in the small print and we were then effectively held over a barrel at the desk and had no choice but to pay the fine. "

" We were very disappointed when we arrived at the desk to be told that they did not accept AMEX. We were aware that we would need a credit card in my partner's name (the booking was made in his name as he would be the primary driver) as this information was clear in the document. However hidden at the bottom in very small print (I am not sure you are allowed to hide things like this in small print in the UK) was a note saying no AMEX. Even the check in guy at the desk struggled to find this clause. We therefore had to pay an addition 300+ Euros to take the car. Not a satisfactory outcome at all. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by NICHOLAS - 22 August 2025

" An excellent hassle free rental. Auto Europe website straightforward, customer service call centre was helpful and efficient, and the partner hire company was straightforward. "

" Excellent rental with minimal hassle. Helpful friendly staff. Recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by CHRISTOPHER - 21 August 2025

" Good service, Goldcar advised me to book direct next time as the all inclusive cover often requires police reports in the event of damages and can be difficult to claim your money back? I have no idea how true that is. "

" Everything was great, only downside was that the office is only open from 08:00 and our flight was 08:30. There's a drop box but then you don't have any confirmation they actually received the car back and if it's damaged after the car is left there is no evidence it wasn't you. I took videos and photos of the car as I left it and of me putting the keys in the box, as a precautionary measure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by TOBIAS - 20 August 2025

" Great experience- new high spec car "

" Good car for the week. Clean new efficient. Pick up early sunday am was uncomfortable 1 location of booth not clear in correspondence- it was a bit of a walk and lots of asking 2 was not aware I needed a Credit Card - would like more emphasis at time of booking. 3 Extras eg cleaning, insurance for cross boarder journeys, going on islands could be explicit. Im sure these are in small print but for specific locations there might be a set of relevant extra details. Shame sat nav was so expensive an option Overall. Great experience and very efficient friendly drop off "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANDREW - 19 August 2025

" The car pick up was not acceptable, auto Europe should know where the desk of Carjoy is in the airport and also what this is called locally. The advice to walk from the airport was simply wrong. Please make sure you provide details of what the local desk is called and where it is located when you provide the car rental details. "

" There is nowhere in Pula airport inside or out that is called CarJoy. We rang the auto Europe helpline and they directed us to walk a few kilometres to a different site which was incorrect advice. Only when we asked at most of the other local car rental desks did we finally find someone who told us where to go. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JEFFREY - 19 August 2025

" Superb handover of car & clear instructions. Practically brand new vehicle "

" Very friendly & efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SCOTT - 19 August 2025

" See above "

" Generally ok. The car wasn't in the greatest of conditions, having 10 areas of damage around it (which were detailed in the agreement) and also various staining to the interior seat linings. I was also dissapointed to be charged 10 euros to have the car 'cleaned' when I returned the vehicle to the parking lot. The vehicle looked exactly the same as when it left and when it was pointed out that there were several bugs splattereed on the front of the car, I honestly thought they were having a joke with me ! I'd just driven 180km to the airport, what was I meant to do, avoid the flies whilst driving along the motorways ! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by ANTHONY - 19 August 2025

" The car they gave me was fairly new but already had a number of scratches and chips in the paintwork but they had only highlighted a few on the sign off paperwork. When I inspected the car I took 25 photographs of damage that they had not highlighted. When I returned to the drop off the Rep immediately went to a particularly large scratch that wasn't on the paperwork and tried to claim I had done it - until I held my phone up with the picture I had taken of it at pick up. "

" Part of the reason I selected this car was because on the booking page it said the puck up office was "On Airport" but it is about 2 miles off airport to their puck up point and they don't even have an office on airport meaning I had to faff about getting my UK phone to work as soon as I landed in order to ring them to come and pick me up. It also meant I had to head to the airport earlier to allow for the transfer back. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by DANIEL - 18 August 2025

" Very good "

" Will use again definitely. 1000% better than Drivallia car hire who are unscrupulous con artists that charge for non existent damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ANDREW - 18 August 2025

" Due to a flight delay we arrived after midnight and was charged another €62 for out of hours collection which was not any fault of ours. When we got in the car we were greeted with numerous warning lights. One was the tyre pressure monitor and the other was in Croatian. The next day we managed to change the language and found that it said the car required a service and oil change. I went to check the tyre pressure and all tyres were not at the limit they should be. 2 days later the tyre warning lights came on again for the right rear passenger side. I went to check the pressure and it had deflated again. This happened every 2 days and required me to inflate everytime. When paying a lot of money for a vehicle it should be in a condition where a device is due or tyres not inflated and checked over before it is sent out again. This was an ongoing issue and concern especially when driving over 100km to get to our destinations . "

" Due to a flight delay we arrived after midnight and was charged another €62 for out of hours collection which was not any fault of ours. When we got in the car we were greeted with numerous warning lights. One was the tyre pressure monitor and the other was in Croatian. The next day we managed to change the language and found that it said the car required a service and oil change. I went to check the tyre pressure and all tyres were not at the limit they should be. 2 days later the tyre warning lights came on again for the right rear passenger side. I went to check the pressure and it had deflated again. This happened every 2 days and required me to inflate everytime. When paying a lot of money for a vehicle it should be in a condition where a device is due or tyres not inflated and checked over before it is sent out again. This was an ongoing issue and concern especially when driving over 100km to get to our destinations . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by GEOFFREY - 18 August 2025

" After reading some reviews I was dreading it , but it was so good and easy "

" One of the best experiences with a car hire firm so far "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ZUBIN - 17 August 2025

" Easy "

" Easy rental. Nice car. Friendly staff. Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by WILHELM - 16 August 2025

" The rental companies state that auti europe's full cover does not cover the whole vehicle. They try to make more money... "

" Car was fine, all went well. Staff made a small mistake at take-over which led to a misunderstanding at drop-off, it was sorted; no problems otherwise. One member of staff made great effeort to return a key to me which I had forgotten in the car. I recommend their service. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JASMIN - 16 August 2025

" Professional work "

" Quick and easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JUSTIN - 15 August 2025

" AE were helpful enough, and had some good inside information to help with changing the collection times. I would use again. "

" The staff were great and helpful, but the car was rough and clunky, it did the job but it was not worth the money. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PULA, HR - Reviewed by SIMON - 14 August 2025

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by SULEMAN - 14 August 2025

" Very Good "

" Very Satisfied & Amazing Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SANDRA - 13 August 2025

" As above "

" Easy to book and staff available despite late arrival of the flight. Quick and efficient when getting keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MEHMED - 12 August 2025

" easy to book, Alamo by Ent: staff excellent. Vehicle nearly brand new. "

" Everything went with ease, no issues and staff at Alamo by Ent: deserves all praises. They were all excellent "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by AMY - 12 August 2025

" Very quick process collecting and dropping off the car, will definitely use again. Much better than Goldcar "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JAMES - 11 August 2025

" Excellent communications "

" Professional and friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PETER - 10 August 2025

" See above. This car hire was not what I had booked through Skyscanner. "

" I booked with Auto Europe for an car hire located at Zadar airport. When I arrived I was told we had to phone and wait for someone to pick us up and take us off site. Once there, we were told we had to pay extra for a car wash and extra £60 for a late pick up fee. All of these were small print hidden extras. I had to pay nearly as much again on extras as what I had already paid to hire the car. I won't be using ABC or Auto Europe again for car hire "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by ASHLEY MENINO - 09 August 2025

" Auto Europe should have factored in the fact of my flight time "

" Even though my flight was stated to arrive after 9pm, they were going to charge a EUR 50 charge for dealing with transaction after 9pm. They were going to charge extra EUR 20 for cleaning and EUR 30-40 for taking the car on a ferry. They also were stating other fees which we have to pay. The car cost was becoming 4x the actual cost of the hire. We decided in the end not to rent the car at all, because economically it was not worth it. Also, the instruction to get to the place was not clear, it was hidden in a side road with no lights and no visible big sign to say where it is. We spent 20 mins trying to find the place. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by ROBERT - 09 August 2025

" See my comments above! "

" Total scam booked the car 4 months before trip paid in full our flight was cancelled we emailed you and called green motion. we managed to get a flight the next morning only to find the hire cancelled and no chance to get a car ( needed a 6 seater) as nowadays lots of flights are delayed it looks like a legal scam. After all I paid for a rental for the week it shouldn't matter when I pick up the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by PETER - 06 August 2025

" Always good with AutoEurope. Never any issues. "

" Happy with everything, though the car wasn't particularly clean inside and out on pickup. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by JOSIP - 06 August 2025

" Very poor experience, not recommened to use Carjoy/Auto Europe. "

" I didn't get a car from Carjoy at all. I submited request for refund to Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by GREGORY - 05 August 2025

" Easy, seamless experience. "

" The staff are wonderful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by KEVIN - 05 August 2025

" Easy web-site, easy booking and plenty of communication. "

" A bit slow at desk as given no paperwork? Was told it would be emailed to me, it wasn't? When we dropped the car off, I was told the paperwork would be emailed to me, it wasn't, and although he took the key and said he'd be back in 1 minute, five minutes later we left without seeing him again. I was also charged 10euros I assume as a cleaning fee, but the car wasn't dirty? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NICHOLAS - 05 August 2025

" As mentioned was shocked by the massive daily charge for child seats "

" Massive charge for baby seats - what a rip-off "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by ANDREW - 04 August 2025

" One of the better experiences "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PAUL - 04 August 2025

" was all easier that I was expecting "

" very happy with carwiz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by ROBERT - 03 August 2025

" All went perfect, definitely recommend "

" All went perfect, definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by XIAOWEI - 03 August 2025

" Top "

" Top,top, top best rent a card in Zadar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DANIEL - 01 August 2025

" The only negatives was the unexpected car washing fee, which came as a surprise and neither car we were given were the makes and models we ordered (VW T-Cross and VW Polo) "

" Excellent service, minimal wait times for both pickup and drop off. Friendly staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by BENJAMIN - 01 August 2025

" At the end of the rental period, a couple of very small stone chips were discovered on the rental car and as I did not take out any additional insurance, these were deemed as a chargeable additional repair cost. While I believe basic small stone chips should be absorbed in the cost of a rental car, I understand that that is within the T's & C's. What is an absolute scandal and rip-off is the cost I was charged to repair two very small stone chips (even if they end up getting repaired!). I was charged 690 Euros which is a joke! In the UK a mobile car repair specialist would charge 150-200 Euros maximum, and it would take no more than an hour to do. The fact that they have you in the airport carpark when you return your car when you are under extreme time pressure prior to a flight home makes it even more difficult to challenge them. The total hire cost of the car was circa 400 euro for 9 days so to charge 690 Euros for a repair is clearly where they make their money. I was promised that I would be sent a number of documents straight away about the repair and cost so I could either challenge it or see if I had insurance elsewhere and to date a week on I have received nothing. I would avoid this company at all costs!!! "

" Avoid this company at all costs as they rip you off for any additional repair costs once you return the car! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by HASSAN - 29 July 2025

" Terrible experience. "

" The manager was very aggressive and rude, passive aggressive tone. We ordered an automatic and got a manual car for half our order, the manager did not care at all and told us to pretty much f*** off... The voucher clearly states carjoy is at the airport but it is not. It's in some shady location and they operate under another company name called "Addcar".. very shady people. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by HAMEED - 27 July 2025

" Not happy about the experience "

" The flight was delayed and despite me communicating to autoeurope they failed to contact the local garage who did not know about the delay and would've waited for me had they been called.Extremelt unprofessional. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by PATRÍCIA - 27 July 2025

" Correu tudo bem "

" Comunicação fácil "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by PHILIPPE - 26 July 2025

" I was in Croatia, I didn't even get the car as I didn't find the person waiting for me at the airport. I called Autoeurope the next day and they told me that I cannot get a refund. They can't make it like Sixt or any other rental company to have an actual booth at the airport... "

" I was in Croatia, I didn't even get the car as I didn't find the person waiting for me at the airport. I called Autoeurope the next day and they told me that I cannot get a refund. They can't make it like Sixt or any other rental company to have an actual booth at the airport... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by DARREN - 25 July 2025

" Complaints department treat you like a criminal "

" Car was returned in same condition as we received the car but we where charged with damage. Took it up with anto europe and got no where.will never use the company again and have shared that view "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ANTONY - 24 July 2025

" Clear and informative booking process and the car hire went smoothly. Everything as described. "

" Easy pick up and drop off at Zadar airport, efficient and helpful counter staff, comfortable new vehicle. Thank you Active! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PAUL - 23 July 2025

" Whilst this was advertised as onsite airport pick up , it is not at the airport itself. You need to ring them and they come and collect you. It's just a few minutes drive away but is advertised on Auto Europe site as go to desk at airport- warning there is no Carjoy desk. After a lot confusion we realised and rang the number on voucher and they came straight away to collect us. "

" Staff very very pleasant and helpful. Fast drop off back to airport on return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 23 July 2025

" My recent car rental from yourselves. I landed at Zadar airport and went to pick up my car. I was directed to the Active desk and proceeded to go through the paperwork. I was then told I needed to upgrade my insurance to Super CDW or else I could be charged 800 Euros is there was any damage to the car and this would include any scratches. I told the rental man that I already had the highest insurance, and he looked at the voucher and said that our insurance was basic and needed updating. Now I took out the insurance for peace of mind. After 10 minutes of being told I would need their insurance I took it out at an extra 10 euros per day for 7 days, thus costing me 70 euros. I paid 70 euros to buy an insurance I already had. I would like to claim the 70 euros back from yourselves as I feel like I was conned into taking an insurance policy that I had already paid for. "

" My recent car rental from yourselves. I landed at Zadar airport and went to pick up my car. I was directed to the Active desk and proceeded to go through the paperwork. I was then told I needed to upgrade my insurance to Super CDW or else I could be charged 800 Euros is there was any damage to the car and this would include any scratches. I told the rental man that I already had the highest insurance, and he looked at the voucher and said that our insurance was basic and needed updating. Now I took out the insurance for peace of mind. After 10 minutes of being told I would need their insurance I took it out at an extra 10 euros per day for 7 days, thus costing me 70 euros. I paid 70 euros to buy an insurance I already had. I would like to claim the 70 euros back from yourselves as I feel like I was conned into taking an insurance policy that I had already paid for. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by STEWART - 22 July 2025

" Auto Europe are clearly just a broker and the instructions for arriving at the airport and to find the car hire booth were useless. As was the call I had to make to try and find out more info. I was simply provided with a telephone number to call Garage 1. Awkward when you're travelling with a family.....last thing I had to hand was a pen and paper to take the number down!! "

" Garage were absolutely fine - when I found them!! The Auto Europe instructions were useless meaning I then had to phone to find out where they were! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by CHRISTOPHER - 21 July 2025

" Brilliant car great price great service. "

" One word Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JEROME - 20 July 2025

" No problem with Auto Europe "

" Extra payment wanted (€80) for cross border travel insurance at pickup desk a unexpected surprise which was not mentioned in voucher conditions. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by CHRIS - 18 July 2025

" Terrible from arrival to drop off. No one to be seen on collection. Autoeurope are absolutely no help. Finally found someone in a completely unmarked cabin. Car wasn't the car we ordered and was a cheaper standard. Told we didn't have full insurance so had to buy extra even after paying autoeurope for full insurance. No one at drop off location. Would not recommend carjoy or autoeurope "

" No one to be seen on collection. Autoeurope are absolutely no help. Finally found someone in a completely unmarked cabin. Car wasn't the car we ordered and was a cheaper standard. Told we didn't have full insurance so had to buy extra even after paying autoeurope for full insurance. No one at drop off location. Would not recommend carjoy or autoeurope "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by KATHERINE - 14 July 2025

" Fantastic service from a friendly team. The car was in perfect condition. "

" Fantastic service and a great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IVANA - 11 July 2025

" straightforward, simple, easy, perfect "

" quick, easy, very helpful staff, perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSIJEK, HR - Reviewed by SASA - 11 July 2025

" Very relaxing and easy going all the way, thanks. "

" Very friendly staff, excellent service, easy and relaxed experience, will use sixt again, thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 10 July 2025

" Drive round Croatia with no problems! "

" Easy pick up and drop off, nice friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by ARTUR - 08 July 2025

" Quick service very good condition of the car "

" Very fast and professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by VERITY - 07 July 2025

" Would not use again. Would go for a company where we know what we are getting. "

" The car we were given was very old with several large scratches/damage. There were warning lights that came on and hadn't been fixed. We were given the car with almost no petrol in which was particularly inconvenient when we were picking up after most petrol stations had closed so had to make a detour to find a late opening petrol station. The staff were very friendly and efficient. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZADAR, HR - Reviewed by PAUL - 06 July 2025

" Everything was top draw "

" All was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PAUL - 06 July 2025

" Not bad "

" Car quoted was VW but was given a MG when the car was issued at airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by KATIE - 05 July 2025

" Would definitely use again. "

" The office was just a short walk from the terminal. The staff were efficient and friendly. The car was great, it looked quite new. There were a few scratches on it that the guy who sorted the rental pointed out. We videoed the car before leaving and luckily we did as on drop off the lady that checked the car over queried one of the larger scratches but luckily we were able to show her the video of the scratch when we first collected the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by VERONICA - 04 July 2025

" We arrived 15mins after are scheduled arrival time, but I had supplied the flight number on booking so didn't think this would be an issue. On exiting the very small Zadar airport, there were lots of boards with names on them, but sadly none of them were mine. I read my instructions provided and proceeded to the car rental stand outside of the airport. No signage for Enjoy Rental Cars, so I asked other established companies if they knew where they were located. They had never heard of them! They kindly asked if I had a number and I checked my email from yourselves but that was just your number based in UK. They googled the name of the company provided to me by yourselves but nothing was listed in that name in Croatia let alone Zadar. It was suggested that the only thing to try do was wait at the collection point for off site rental collect from that area and to read the mini buses coming through. So we sat there for over an hour, in the baking heat of 40C in UK heavy clothes. Exhausted and thirsty we gave up and returned to the terminal and rang your customer help line number. I explained to the customer service agent what had happened. He popped me on hold and when he returned to the call, he said he had spoken to the company, given them my mobile number and they would be with us in under 10 mins and will ring me when at the airport. I asked him for the direct number for the company, which he gave me. So again we went outside in heat and watched car on car drive past until a further 25 minutes had elapsed and I was at breaking point. I rang the number given me for the rental car company but it was incorrect, worried it was my phone I asked a car rental employee to ring it as the automated response was in Croatian. They confirmed no such number. So back in to the airport to ring your CS in the UK once more. This different gentleman was a lot more helpful and spoke English as his first language so I finally got transferred through to the rental car company itself. They took my number once more, as they said the one given by first customer service staff was incorrect. (I thought oh yeah, mine too) It took them 15 mins to collect us and were very nice giving us cold water and turning up the AC as we were red as berries by now and very dehydrated. Collection for the car was about 9 mins from airport in a area called Babindub and the company mention on the voucher Car Joy was not there, we picked up our car from Surprise rentals. I was very suspicious at this but would have taken a car from Satan himself at this point. Especially as the owner of the apartment we were renting had rang me 3 times to ask what time we were arriving as had been waiting hours with the keys. You REALLY need to sort this out and add the correct telephone number & name for the rental company your are an agent for. We spent 2.5 hours trying to find this company plus 30mins speaking to two of your agents, one who was an idiot and couldn't get a number written down correctly. I would appreciate your feedback to the situation, an apology and a little compensation for my time and phone call charges as I am a simple PAYG user on my mobile. I await your response before I leave my reviews of your company. I know things can go wrong in life, but the quality of a company is shown how you deal with them. "

" Pick up at Zadar was a nightmare and took 2.5hrs and several calls to UK helpdesk. There is NO company called Car Joy at the rental company desks. No phone number online for a company by this name, the paperwork is from Sutprise rentals and the name on the office door in another name. The location is off airport in a small area call babindub. 9 mins away. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by MICHAEL - 30 June 2025

" Easy and good value "

" The staff at Dubrovnik were excellent. Very helpful and friendly and one of the best car hire experiences I've had in years "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ANDREW - 28 June 2025

" Prompt pickup and drop off - excellent service. No issues at all. "

" Prompt pickup and drop off - excellent service. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by AMANDA - 24 June 2025

" Would recommend Autoeurope without hesitation. "

" Car hire was reasonably priced and the service was very good. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by DANIEL - 24 June 2025

" Hidden costs Duplicating costs Different car (no maps / apple car play) Don't accept Amex credit card. Poor customer service. "

" Already raised a query with you to call me regarding my experience. Still waiting. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by TIMOTHY - 21 June 2025

" As above "

" Price was great at £108 until I got charged €50 because the plane was delayed. I appreciate that after 23:20 is outside your hours but it then made the holiday a bit more expensive and in future I will compare with companies who have 24hr service. Ryanair have refused to pay as we weren't 3 hrs late! ( we were due in at 21:40) "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MANVINDER - 21 June 2025

" I paid for insurance on the website, when going to the place realised the car wasn't actually insured and had to spend £200 to insure. That cost more than the car to hire "

" I paid for insurance on the website, when going to the place realised the car wasn't actually insured and had to spend £200 to insure. That cost more than the car to hire "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by SAM - 15 June 2025

" As above. Shame it was off site and more so that this was failed to be communicated. Had it been communicated, I feel this would have been an excellent service. "

" The overall services was excellent. However, Our voucher didn't make any clear reference that this was an offsite hire. Auto Europe also understood it was on site. The service once sorted was great, but it took us 30 minutes and 3 calls to auto Europe to confirm that this was off site and collection? Which was not ideal when travelling with toddlers... "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SHAUN KERRY - 13 June 2025

" No problems at all, very helpful staff and the car was practically brand new. "

" No problems at all, very helpful staff and the car was practically brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PAUL - 11 June 2025

" This is the first time that I have been disappointed with a Auto Europe hire. "

" The car was old and battered - covered in scratches and dents - not what I expected given we had hired a Premium SUV. Furthermore, the engine warning light was on throughout the whole week - I pointed this out at the start of the hire process and was told not to worry about it! "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

SPLIT, HR - Reviewed by WILLIAM - 10 June 2025

" If you're going to align yourselves with rental companies, specifically Garage, that feel this level of treatment towards customers is acceptable, I'll obviously be recommend people avoid so as they do not experience what I had to. "

" Just an absolute horror when it came to sorting the holding charge for the vehicle. Without a satisfactory resolution which cost us far more than is reasonably acceptable. To understand the level of frustration we endured at the start of our holiday, I shall take you back to the point of booking the cars.... Our initial booking was via third party and we included insurance for the vehicles through them. Paying for insurance with the third party company at the time of booking, pretty common practice. All was well at this point. However, the rental company, Garage, tried to claim this wouldn't cover us at the time of collection and tried to get us to pay a further nigh-on 200 Euro's for some insurance charge they appear to have made up on the spot as well as a holding charge. Luckily our friend who made the booking for us noticed this was happening and intervened. The real gripe with this company though was because of the utter horror that I had to endure. When I offered up my credit card for the holding sum, it was refused due to being out of date, ok fair enough, my bad. But, when asking if another of our party could front the credit card, or if they could use my debit card for the holding charge; both of these options being fine in multiple other countries and with multiple other rental companies, we were told no, has to be a credit card, has to be a credit card in the name of the named driver.... I was left with no other option but to be forced into paying a drastically inflated charge of 405 Euros. That's at least double the industry average for a full payment of insurance and other coverages. The 405 Euros was for premium insurance, premium breakdown cover, a cleaning charge, and a prepaid tank of fuel. The rental company attendant also claimed that any fines for parking or speeding would also be resolved and covered in this cost which, as much as I was tempted to test, did not as I'm sure this was just another lie made up to try and get us in some kind of trouble over. Overall, the car was fine, except they didn't even fill the screen wash up. Returning the vehicle was smooth with no further issues. I left the tank empty and the car was filthy from being packed under tree's and driving on dusty roads. but even still, if you get a car rented out by Garage, try to get that changed ASAP. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by LOUISA - 10 June 2025

" Have used Auto Europe in multiple occasions with no problem "

" Very professional and one of the best rental companies we have used. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by CHRISTOPHER - 10 June 2025

" Usual standard of service that I've come to expect i.e. no surprises. I updated my car several times through Auto Europe in the lead up to hire date as the rates improved which saved me a lot of money overall. "

" Very easy hire car company to deal with. Most importantly no high pressure sales tactics at the rental desk, no need as their insurance rates are more reasonable than others.I was given a brand new car with 150km on the clock which was a nice surprise "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by PAUL - 10 June 2025

" Always provides an excellent service. "

" Alamo at Dubrovnik provided an excellent service. The staff were very accommodating and approachable. Our flight was delayed by 2 and a half hours so we arrived at the car hire office more than an hour after thru should have closed for the day. We want to state how much appreciated them waiting for us to arrive even though it was well after midnight. The member of staff was sorted out from off at split was as very helpful and pleasant. I would definitely recommend Alamo to anyone requiring car hire in Croatia. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSIJEK, HR - Reviewed by DANIJELA - 10 June 2025

" Professional and friendly staff "

" Professional and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GEORGE - 10 June 2025

" Excellent, as usual "

" Efficient and friendly. Will definitely use Auto Union at Dubrovnik in future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by CHRIS - 07 June 2025

" "Very good experience with ENTERPRISE. The service was efficient, the staff was helpful. Had a fault with the car and was able to exchange at another location" "

" "Very good experience with ENTERPRISE. The service was efficient, the staff was helpful. Had a fault with the car and was able to exchange at another location" "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by STEPHEN - 03 June 2025

" I have contacted auto Europe who said they would look into the above but I haven't heard anything since! I may start to use holiday autos instead "

" Given keys as I knew where the cars were kept... The keys had the incorrect registration on and the remote was not working! I apparently was expected to try the key in the door instead. I arrived just after 9 and incurred a out of hours fee which I think is harsh plus I had to pay a cleaning charge which is standard with carwiz and I wasn't aware of this "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

DUBROVNIK, HR - Reviewed by STEVEN - 27 May 2025

" Pleased with the experience in general. "

" Good experience overall although vehicle had a reasonable amount of damage upon collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

RIJEKA, HR - Reviewed by GIUSEPPE - 27 May 2025

" Autoeurope should not deal with this company as it will disappoint customers. "

" This company seems to specialise in scamming customers by claiming damage that was not caused during the rental period. I was charged the aoutrageous amount of 430 Eur for a scratch under the front bumper which was not visible and I did not cause. You had to know it was there to go looking for it. Other customers seem to have had similar experiences. Also, charging 10 Eur for cleaning the car is ridiculous. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by JOHN - 27 May 2025

" smooth, flexible "

" flexible, convenient for both Zagreb and Dubrovnik pick up & drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DARREN - 25 May 2025

" Always great value and service "

" Friendly helpful staff, smooth process, easy drop off, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by STEPHEN - 24 May 2025

" See above "

" Car first given had a crack on the passenger side of the front windshield but told it would've ok. After a few days this spread to the drivers side so we had to return the vehicle. The original was a VW Golf diesel the replacement an opel and whilst it may have been in the same category was nowhere the same driving experience and drank petroleum, "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by PHILIP - 24 May 2025

" Quick and easy return. Same employee as at pick up. Welcoming and friendly, no issues with vehicle, completed and into terminal in five minutes. Would certainly use again. "

" Pick up was very smooth. Both desk and ground staff friendly and helpful. Vehicle condition was good and all marks/damage pointed out and agreed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by BRANKO - 19 May 2025

" vERY GOOD SERVICE AND ON THE TIME.VERY GOOD CAR AND CLEAN. I RECOMMEND. "

" VERY GOOD SERVICE AND ON THE TIME.VERY GOOD CAR AND CLEAN. I RECOMMEND. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by KHASHAYAR - 18 May 2025

" Everything was easy except paying for full insurance twice "

" Only price i paid here was with full insurance. When i got there guy said you have to pay fir it again if you want full insurance which i did . Again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANE - 13 May 2025

" I've been with Alamo the last few years hiring cars off them there is never a problem "

" Alamo is a very good firm to hire from no hidden costs like other companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MICHAEL - 11 May 2025

" I have booked with Auto Europe before but would not again as the quality of provider (Green Motion) that you used were substandard and bordering on providing unusable vehicles. I read online reviews when I received the voucher before I arrived in DUBROVNIK but thought I'd give it a chance and not believe the genuine reviews who all had a similar experience to me with old, unsafe vehicles. Auto Europe should not use green motion if they want to keep a god reputation. "

" I was very disappointed with the poor quality of car having booked through what I believed to be a reputable company - Auto Europe. I wasn't aware that green motion was the actual provider and if you look at online reviews you will see that people have had similar experiences to me. They said that the small fiat 500 (or similar) wasn't available so they provided an upgrade - an old Mercedes suv. The car was too big, have dents/scratches on every panel (I can send the check in documents), had tyre pressure Waring lights on, air bag inactive lights on and the suspension clanked every time the car went over a usual road bump. In short the vehicle wasn't fit for a hire car and not fit for what I expected from Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by PETER - 29 April 2025

" Shocking experience "

" I had paid for a car in advance and did not get one when I arrived, so the experience is shocking "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by SINTIJA - 26 April 2025

" very grateful for excellent customer service and flawless car collection and return. "

" excellent customer service and all ready when collected the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MUHAMMED AMIN - 23 April 2025

" Great experience overall, car had a dodgy key where it couldn't find it in the car or lock/unlock making my trip more stressful and wasting time. Cars don't have any Sticker to show as a rental which can be both good and bad. "

" Great experience overall, car had a dodgy key where it couldn't find it in the car or lock/unlock making my trip more stressful and wasting time. Cars don't have any Sticker to show as a rental which can be both good and bad. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by SERGIO - 23 April 2025

" Staff was great, explained everything thing in detail, so no issues. "

" A vehicle upgrade was offered for free on the pick up, so very pleased about that and everything went as expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PAUL - 22 April 2025

" Very smooth and easy experience "

" The staff were so friendly and helpful, really good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by FRANCOIS - 20 April 2025

" I did not go to Croatia. I was ill, and im allaways in the Hospital in France "

" ////////////// "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MICHAEL - 18 April 2025

" Autoeurope was simple to use. "

" I was given a car smaller than I paid for. I questioned this at the desk but was told there was nothing else available and I could not get any money back. The staff at the counter also filled in all my details incorrectly on all of the paperwork. Again when questioned I was told it did not matter. Equally there is a hidden charge of 10 euros for car cleaning regardless of what condition you return the car in. As a hire car company you would expect car cleaning for reasonable usage to be included in the price as with other companies but it is not. Another member of my party ordered a car with a full tank of fuel. He was given a car with less than half and told return it with the same amount. When he did he was charged 30 euros to fill it up and told at the desk there was nothing they could do. I would not use this company again it was very shoddy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANDREW - 17 April 2025

" . "

" Quick and easy pick up and drop off, no issues. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANDREW - 17 April 2025

" Very good experience. "

" Easy pick up from terminal, got a better car than expected, like new ordered VW Golf got a VW T-roc. Really nice car. Had to put a 1000 euro deposit and got it back 4 days after return. Would recommend and would use again. Great value. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SILVIJA - 14 March 2025

" Easy and quick "

" Easy and quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KLAUDIO - 12 February 2025

" Very nice, good car,pleasant handover "

" Pleasant team on arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EVERTON - 05 January 2025

" There was this hidden fee to drive the car to other countries that we just got to know when picking up the car, that is not fair and not welcome. They should have let us know ln about that by the time of the booking. "

" They charged us €75 on the counter when picking up the car so we could drive to other countries which they should have let us known by the time of the booking. Hidden fees are never welcome. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PAUL - 30 December 2024

" Generally good value and service "

" Overall good. However, I didn't know about the expensive late collection fee. That should be made clear in advance - especially as we didn't really arrive very late. The car had a couple of significant bumps on it on collection - more than I would expect for a rental car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by SINTIJA - 15 December 2024

" Delighted with excellent customer service, pleasant and respectful agents. Straight forward process and ease of returning the car. Very grateful! "

" Delighted with excellent customer service, pleasant and respectful agents. Straight forward process and ease of returning the car. Very grateful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by NICHOLAS - 09 December 2024

" Simple process covering all aspects. "

" All good straightforward process. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ROBERT - 03 December 2024

" When I was picking up the car, I phoned your call centre to clarify the above, but they were not able to help. "

" Firefly charged me an extra 87.50 euros for "Senior Driver Supplement". I had thought that all charges, including those related to my age (74) were included in the amount I had paid Auto Europe. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DOMINIK - 30 November 2024

" I want to share my recent experience with Green Motion, in the hope it might help others make informed decisions before choosing this car rental service. 1. Misleading Information: The booking process gave inaccurate details about the local office's operating hours, stating it was open all day. However, upon arrival at my scheduled pickup time, the office was closed, leaving me stranded without transportation. 2. Unprofessional Behavior: When I contacted Green Motion to resolve the issue, I encountered rude and dismissive behavior from their representative. Despite trying to address the situation calmly, I was met with hostility and threats to terminate the call. 3. Lack of Accountability: Although I had provided my flight details during booking, the company insisted that I should have informed them of a delay while I was in the air. Despite contacting them promptly after landing, they refused to provide any support or solutions. 4. Inflexible Policies: Green Motion applied their policies rigidly without considering the extenuating circumstances, such as flight and luggage delays. This lack of flexibility turned a manageable issue into a major inconvenience. 5. Credibility Concerns: Based on this experience, Green Motion does not appear to be a reliable or customer-focused company. Their miscommunication, poor customer service, and unwillingness to resolve issues professionally raise serious concerns about their credibility. If you are considering Green Motion for your car rental needs, I urge you to think carefully and explore alternatives. While their rates might seem competitive, the potential for misleading information, unprofessional conduct, and lack of support in resolving issues could end up costing you much more in time, money, and frustration. "

" I would like to provide feedback regarding my recent experience with Auto Europe, case reference 10893542. 1. Communication Issues: The booking form inaccurately stated that the local office was open all day, which led to a significant inconvenience when the office closed at the exact time of my scheduled pickup. Clear and consistent communication about operating hours across all platforms is essential to prevent similar situations. 2. Delayed Response: The response time to my complaint was excessively long, with only automated replies for several weeks. A faster and more efficient complaint resolution process would greatly improve the customer experience. 3. Policy Flexibility: While I understand the importance of policies, their strict application in my case felt unnecessarily rigid. My flight details were provided at the time of booking, and I made contact within a reasonable time after arrival. Allowing some flexibility for unforeseen delays would reflect greater customer care. 4. Professionalism of Representatives: The behavior of the Green Motion representative I spoke with was unprofessional and dismissive. Ensuring all partner representatives are trained in respectful and empathetic customer service would uphold Auto Europe's reputation. As it stands, the company Green Motion does not appear to be a credible or reliable partner, based on this experience. 5. Proactive Problem-Solving: In situations like mine, offering alternative solutions, such as rescheduling the pickup or issuing a partial refund, would demonstrate a commitment to resolving issues and fostering customer loyalty. Overall, this experience was frustrating and avoidable. I hope Auto Europe will take these suggestions into account to improve clarity, responsiveness, and customer service practices in the future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by TOMMY - 13 November 2024

" Had a great experience with autoeurope yet again! Quick and friendly service when contacting them about a cancelled flight. Got the pick-up postponed without problems. "

" Very efficient and friendly staff! First of all our initial flight got cancelled so we got there a day later. But it was okay to postpone the pick-up. We got picked up from the airport and after a few minutes journey we arrived at the green motion office. The car got parked outside the door by one member of staff while we went through the paperwork with another. No fuss at all. Same when returning the car. Completely free from any hassle. The only downside was that it took around two week before the deposit got released on the credit card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MAJA - 10 November 2024

" Extremely unprofessional company who mistakenly took €800 deposit from me for no reason at all. Still fighting and complaining for a month now to receive that money back. Awful customer service no replies at all to my complaints and no money back. I will steer well away from this company and will make sure I tell everyone of my horrible stressful experience. That aside I just want my money back!!! "

" Still waiting for €800 deposit that was taken off me even though I returned the vehicle in exact same condition as it was when I hired it. I have been waiting for a month and as yet no one replied to my emails. I formally complained and as yet am to hear from both green motion and auto Europe. Awful experience that is still ongoing as I am still fighting for a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by JEREMY - 01 November 2024

" Easy collection and drop off. Pleasant and helpful staff. "

" Great value, thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ALAN - 30 October 2024

" I rent cars frequently and can say that this was the worst customer service I've ever experienced. Cheap but certainly not cheerful! "

" No meet and greet as arranged on arrival at Dubrovnik. No answer on mobile number supplied. Airport info desk had never heard of ABC and they weren't listed next to the car rental freephone in terminal (15 more reputable rental outlets were listed). Had to exit airport, cross the road and ask around other rental outlets before eventually finding ABC in a shack with no ABC signage at all. The member of staff at the counter was then not only unapologetic, but argumentative and rude. Fuel tank was not full as agreed. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by ALAN - 26 October 2024

" Friendly helpful service- great value too "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by BENJAMIN - 24 October 2024

" Super easy to set up and no hidden charges, the staff were very friendly and explained the procedure fully. Would use again for sure! "

" Super easy to set up and no hidden charges, the staff were very friendly and explained the procedure fully. Would use again for sure! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MIIKA - 24 October 2024

" Just fine "

" The car was pretty beaten up with more than 250 000 km on the clock. Dents, scratches and the driver door inner handle was about to fall off. But it ran fine so I didn't mind. What got me though were the tyres. They were probably as old as the car and the tread depth was clearly below the legal limit. Luckily it didn't rain. Someone is going to have a flat tyre or worse. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SPLIT, HR - Reviewed by CRAIG - 23 October 2024

" Generally good value and fine "

" Garage No. 1 are not "on terminal" as auto europe describes, and the address creates confusion as to where they are actually located - luckily google maps has the specific location. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MICHAEL - 23 October 2024

" Auto Europe experience v good. In email from AE I was invited to our register my details with Hertz however this wasted time, as it wasn't possible due to 3rd party booking. "

" I was unable to drive out of the car park due to the number plate last letters ii not recognised by the camera. This caused hassle and 40 min delay setting off. Fuel tank only about 1/2 full on pick up, would prefer full tank for convenience. Everything else was fine. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by SIMON - 18 October 2024

" A great car for a good rental fee. An all round generally positive experience. "

" The rental location was initially difficult to locate but after finally finding it everything was dealt with in a polite and professional manner. My only issue is when the initial terms state the vehicle is provided with a full tank of fuel and should be returned the same at the end of the rental. When you then collect the car and the tank is only a quarter full it is unfair on the renter as it is not as easy to return the vehicle with the same amount of fuel in the tank. We ended up returning the vehicle with over half of fuel resulting in the vehicle hire company benefitting from over a quarter of a tank of fuel as reward for failing to comply with the original terms of the rental contract. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DAVID - 16 October 2024

" All good, no hassles "

" All good, no hassles "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 15 October 2024

" Easy to book. Good selection of cars and excellent price! "

" Easy pick up and drop off. Nice car in nearly new condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ELVEDIN - 08 October 2024

" Very friendly, professional staff. "

" I've been using GREEN MOTION for a while and I'm so grateful with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by GARTH - 08 October 2024

" Would use this company again. Very good value "

" Staff were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by STEWART - 07 October 2024

" Easy and stress free rental. Great value for money. "

" Friendly, professional and customer focused staff. Easy pick-up and return. Nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GRAEME - 07 October 2024

" Old car, concerned about it starting, it seemed that the starter motor was going, and a flashing white light was coming on throughout the time we had it, also because it was not a new car, modtof the time did not know what speed I was doing because the speedo was at the far left and was looking at it from an angle, which does not bode well with so many speed cameras in Croatia.I "

" Old car, concerned about it starting, it seemed that the starter motor was going, and a flashing white light was coming on throughout the time we had it, also because it was not a new car, modtof the time did not know what speed I was doing because the speedo was at the far left and was looking at it from an angle, which does not bode well with so many speed cameras in Croatia.I "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by ALASDAIR - 07 October 2024

" Nice car well priced and really good staff would definitely use again "

" Very impressed with Avant Car Hire Quick efficient and really pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by CARLEY - 06 October 2024

" Auto Europe are fantastic and we would never go anywhere else. "

" The first vehicle (Kia Stonic, Red) that we were given was in a terrible condition. Had a smashed tail light, big dents, huge scratches and in a very shabby and misused condition. We were eventually able to change the vehicle after being told we had no further options but we refused to accept the first vehicle due to safety concerns. It took a lot of persuading and this was time consuming and very stressful. The second vehicle (VW Taigo, Blue) was still a bit beaten up but all the lights were fine and having stood in the cold and dark for almost an hour, we accepted this one. We previously rented a car via Auto Europe from Oryx Croatia which was in fabulous condition and the service was second to none.. We would not use Alamo again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

DUBROVNIK, HR - Reviewed by MARTÍN - 04 October 2024

" Very well organised "

" Staff excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by GORDON - 04 October 2024

" It was the first dissapointing experience with AutoEurope but it really started our long awaited holiday with a very bad, disappointed taste in our mouths. Not great at all. "

" We had booked a BMW or like. Directions to the car hire pickup place were terrible. Had to call them, they were not helpful. When we arrived told there were no BMWs and gave us an old, damaged Skoda estate. Will never use them again. They waived the cross border fee in lieu of not having a BMW but that was not really the point. If we'd wanted a skoda we would have booked a skoda. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by STEVE - 04 October 2024

" First time I'd used Air Europe, but it worked very well. "

" Car was a little bigger than I'd expected, but easy enough to adapt to. Pick up and drop off were quick and hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JANET - 03 October 2024

" Easy to book online "

" Efficient service from pick-up to drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by GEORGE - 03 October 2024

" I do not recommend the garage. "

" Scammed us for too much fuel despite clearly saying they would only charge for what was used. In addition they charged a late fee on pickup for our flight being delayed. Avoid. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RICHARD - 03 October 2024

" as above box "

" Nice and easy to deal with. Clear web site and easy to understand. On collecting car, staff were very friendly and helpful both times. Can't fault them. Car was nice and clean and in great condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PAUL - 02 October 2024

" Efficient website. "

" Staff friendly and efficient. Car had dashboard lights warning a service was needed and the tyre pressures were not correct. Otherwise car went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by POOLRENDRAN KISTAN - 01 October 2024

" The pick up and drop of was quick and smooth. "

" Great quick service, no pushy sales "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by EMANUELA - 30 September 2024

" is good for price comparison but need to be very careful with provider "

" there was no car available when we got there at the stated time in the morning and we were asked to come back in the evening. The counter staff had no way of providing compensation. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by BRIAN - 30 September 2024

" Easy booking process and good prices. I like the information given to call AutoEurope if there is a problem, not that I needed it, but it's good to know it's readily available. "

" Speedy efficient pick up at Zadar airport. Insurance options covered but no 'hard sell'. Shown to vehicle, which was brand new and checked over together. All went well. On return, no agent at office, just a sign to where to leave keys in box, straightforward. I took some photos of the car just in case. I got a text back a few hours later saying thank you for custom. All in all, no problems whatsoever. Found staff friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 29 September 2024

" Same as above. "

" The counter staff were very efficient & completed the admin work very quickly. I was given an upgraded car in excellent condition & the hand over was done in a professional manner. I received the same service on drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JOHN ROSS - 29 September 2024

" Auto Europe is an easy and efficient way to arrange car hire. We have used them several times before, and will do so again !! "

" Good information about the hire and conditions on arrival at the airport Hertz counter. Easy pick up and drop off. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by KEVIN - 28 September 2024

" I would suggest some kind of compensation is in order for these repeated poor experiences. "

" I called to pre-warn that our flight was running late. The agent advised that Green Motion would close at 10 PM. We landed at 9.40 PM, so I called again and asked if he could stay open for me - the answer was a firm "we close at 10 PM" so I arranged to return for the car the next morning and took an (expensive) cab to my accommodation and back to Green Motion the following morning. When I arrived, the car hire agent informed me that he had rented the SUV I had booked to another customer. He said he didn't think I would come back for it. Instead of a spacious SUV I was offered a Skoda with 185,000 miles on the clock with at least 12-15 serious scratches and dents, a wheel trim missing and a warning sign saying "oil service overdue." It was the only car available. I have been using AutoEurope for many years, but this is the second time this year the company has introduced a hiring agent that falls below expected minimum standards. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by MATTHEW - 27 September 2024

" Excellent service "

" We needed the car to be picked up earlier than our drop off date. Enterprise arranged this without any problem whatsoever. This was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JANS - 27 September 2024

" Rented in Croatia, Split. booked compact SUV manual and got good Renault Captur manual. Nice and clean. Super easy pick up and drop off. Friendly and quick. Nice! "

" Rented in Croatia, Split. booked compact SUV manual and got good Renault Captur manual. Nice and clean. Super easy pick up and drop off. Friendly and quick. Nice! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANA - 24 September 2024

" Great experience, would recommend! "

" Rebted a car at Pula airport - everything was top. I arrived slightly earlier than planned and didn't wait long for staff to appear. We were even upgraded to a better car as it was just dropped off. 70€ fee for taking the car to a different cou try which I expected. No cleaning fee nonsense. Drop off was smooth and no issues at all. Will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JAMES - 24 September 2024

" Great value for money and reliable partners such as auto union. "

" We were very pleased about the advice and attention Stipe, at Split, gave us on pick up. He made sure we were confident about the workings of the car before we set off. He kindly set up our sat nav for us. He also gave us advice by phone during the hire period over a slight concern we had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JOSEPH - 23 September 2024

" Good booking. Prompt check out and return. "

" Quick turn round of vehicles means that cleaning is neglectef "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DUBROVNIK, HR - Reviewed by NICHOLAS - 22 September 2024

" Easy to se with good choice "

" Efficient and quick service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANTHONY - 20 September 2024

" As above. Would definitely use Carwiz again "

" Friendly and helpful staff both on pick up and drop off of the car. Very smoothly and quickly served and benefited from the Carwiz office being right by arrivals at Pula airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by DAVID - 20 September 2024

" Car key battery almost run out on us. "

" Had to wait 20 - 25 minutes when collecting the car. Not very clear where we were to collect car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by PHILIP - 18 September 2024

" Please read the above .. Samara let the firm completely down "

" The pick up of the car was ok. The drop off was far from ok. There was nobody at the place where told to drop the car. Had to drive back to the airport terminal & go to the office. The girl at the office (Samara) with her feet up on the desk texting ignored me. Then very rudely said WHAT!! Then walked out & at the terminal & strait away pointed to a small scratch on the bumper which was already there. Wound us up about it for 10 mins being very rude to myself & my wife . Then advised me I don't have to pay as taken out the extra insurance!! Then I had to give her a lift to the agreed drop off point !!! Samara had no customer skills & should not be doing this job & I will be putting in a formal complaint "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

DUBROVNIK, HR - Reviewed by MARK - 17 September 2024

" Everything was speedily done. I'm happy with your business. "

" The staff were very professional and helpful. I couldn't do it enough, especially when we pick the car up. When we dropped it off. The guy could've at least smiled. He was a bit abrupt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PULA, HR - Reviewed by SIMON - 17 September 2024

" Excellent throughout, however, it proved unnecessary to have to print out my voucher ( which was a pain to do) and I already had it on my phone anyway. "

" They were excellent throughout the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JAMES - 17 September 2024

" Excellent service all round "

" Excellent customer service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NOEL - 16 September 2024

" Better than most car hire intermediaries "

" The car was quite old and the paintwork was badly damaged - it took ages to verify all the chips and scratches on the pre-acceptance report - and there were cigarette burns on the driver's seat! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

PULA, HR - Reviewed by LINDA - 14 September 2024

" The car was a very small fiat, not the one I had booked but it did it's job and we managed fine. "

" Having to pay 500 euros to leave the car in Venice is extortionate in my opinion as it is only a 4 hour drive at most so I had to do this as my partner would not go scross on the ferry. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by BRANKA - 13 September 2024

" Helpful staff, efficient, friendly. I expected the petrol tank to be full but it was almost empty, that was disappointing. Sadly I returned it half full. "

" everything went well, lovely staff on pick up and drop off, quick and efficient. Just wish the petrol tank was full. It was almost empty which is not great. Sadly I returned it half full . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by DAVID - 13 September 2024

" One of the smoothest car hire experiences. The staff were warm and friendly. The collection and return processes were flawless "

" Overall, a very positive experience. I can't understand the additional cost for early return. No staff were involved, the key and paperwork were simply placed through an open window. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 09 September 2024

" quick service "

" very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MR DAVID - 08 September 2024

" Simple & cost effective. Thanks "

" Alamo were excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TIMOTHY - 06 September 2024

" . "

" The only comment i would make is that when i booked i made sure it was a company that said location "inside terminal". Our flight was late and we got out of the terminal at 01:00 and couldnt find the booth. After asking people and wandering around my wife found the paperwork and switched off flight mode to make a call. They arrived very quickly and took us to their site which was only 5 mins away by car but we would not have found in the dark. WE just wish we had been aware of this in advance. Apart from that all was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by TANIA - 06 September 2024

" See above re fuel. Website was easy to use, staff were very friendly. "

" The only thing I would change is to be much much clear about the fuel policy. We had to go and fill up the car as it was a tiny bit under full and they were going to charge us for a whole tank. I remember the person trying to explain it to us when we collected the car but it wasn't clear enough. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by STEPHEN - 05 September 2024

" It was an awful experience and I will be seeking redress. "

" At pick-up was asked to sign for a fuel payment I didn't fully understand. At drop-off I was charged E140 for a minor scratch on passenger wing mirror, plus a E50 admin fee. I don't dispute the scratch. I do have an issue with the daylight robbery of the fees charged. I paid under protest and will be pursuing the matter further. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by TARA - 04 September 2024

" Had a good rating online. Coykd have had the cross border information to select as part of the application but I had to email and get this added on "

" Picking car up was near terminal building. Collection/pick up quick & no unnecessary upselling Only small annoyance was fuel wasn't full so hard to return to same level. full to full would have been easier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by DAVID - 04 September 2024

" Pretty good. "

" Hard to find the location - not near all the other car rental desks. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSIJEK, HR - Reviewed by IVONA - 03 September 2024

" Excellent! Highly recommended! "

" Excellent! Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by CLIVE - 03 September 2024

" All in all a very good experience other than the age related premium "

" Hertz were a much easier outlet to deal with than normal rental firms "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by RICH - 01 September 2024

" Not happy about being told without warning about crossing boarder fees "

" Not happy about being told without warning about crossing boarder fees "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by ANTHONY - 01 September 2024

" Great experience. Will use again. "

" Very efficient, quick and great people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DARIUSZ - 01 September 2024

" Never again "

" Looks like scam. Cancel our booking when we was at aircraft. Definitely not recommended. Use companies very popular in all world. Prices are a bit bigger then poor companies like ABC RENT but always you will get what you booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by BEN - 01 September 2024

" Really reasonably priced and site easy to navigate "

" Very efficient and great service. Car we received was great. Would use definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOHN - 31 August 2024

" All good "

" Really good rental company- good car and service was excellent at Zadar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by OLHA - 29 August 2024

" Very disappointed. Why I paid most flexible insurance, extra and end up paying more on arrivals. Please be clear with customers. Avantcar staff know by heart your terms and conditions "

" Very quick service, very efficient. Thoughtful ( air conditioning was prepared) The car was in poor condition--scratched, keyed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 5

ZADAR, HR - Reviewed by GEOFF - 29 August 2024

" AAA "

" Smooth no hassle rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by AARON - 29 August 2024

" Be careful as to whether it is actually full cover insurance as initially on the website it is quite misleading "

" All in all my experience with Sixt so far has been quite horrendous. During my lease, my vehicle was driven into in a carpark and scratches were incurred on the rear passenger door panel. Due to the level of cover I selected, I was aware that the damages would be taken out of my deposit. I was assured by the members of staff at Sixt Split airport that the amount would not be too expensive due to superfical nature of the damage, and it also was not my fault. You can therefore imagine my shock upon returning home and finding a value in excess of £800 had been withdrawn from my account! For the last week I have been attempting to contact Split damage and general teams for some clarity of how that value was arrived upon, to no response. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by MARK - 28 August 2024

" We chose Auto Europe as we'd used them on a number of previous holidays and they've always been fairly trustworthy and reliable, this experience has left a bad mark unfortunately "

" After arriving 1 hour 40 minutes later than our booking time, because we were stuck on the runway for an hour in the UK, sixt said they had released our car. Even though they had full payment, they refused to refund our payment or offer another car at the same price, instead insisting the only option was a BMW @ an additional £240. On returning the car they tried to say a dent in the bumper was not recorded on their system, even though when renting the car it was noted on the system, fortunately we had taken photos of the scrapes and bumps. As soon as we said we had photos they remarkably found the note of the dent. When we made the booking we chose Sixt because it had the highest rating. We also chose the addition insurance option from Auto Europe, but Sixt said they didn't recognise this insurance as it was for the original car and not the more expensive one. When we argued with Sixt about all of these issues, they refused to acknowledge any responsibility and referred us back to Auto Europe as we booked though them. Given that we booked in good faith with the highest recommend car rental company in Dubrovnik and took the most expensive insurance I genuinely cannot see what more we could have done to avoid this all too common situation when renting abroad. Overall a very frustrating and difficult start, and end, to our holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by RUI - 28 August 2024

" The car pick up was terrible as a customer was complaining about the service and I had to wait 1 hour. The office is very small and I had to wait a long time outside under 40 degrees. The car was old but good. The price was convenient. "

" Very hot place and old car "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by GRAEME - 27 August 2024

" . "

" Car was not clean on collection. Car was SUV and not Premium category as per reservation. Increased deposit originally requested than what was confirmed on reservation. Increased Excess than what was confirmed on reservation. Car was provided on Same to Same fuel policy, instead of Full to full as per reservation. Drop-Off Office advertised opening hours till 20:00, was closed at 19:30 upon return of vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

SPLIT, HR - Reviewed by SARIT - 26 August 2024

" Bad!! "

" The car was not there when I scheduled to pick it up. Expecting to get refunded!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by WILLIAM - 24 August 2024

" You did what you claim. I am a satisfied customer, although instruction from hire company about when to report "incidents" to police should be made clearer, and in writing. To leave no ambiguity. "

" Overall, very satisfactory. Although Polo with K47 ks was a little tarnished. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by RICHARD - 22 August 2024

" Easy to book and good rates "

" The car had bad (squealing) brakes and a constant knock from the right wheel. No instruction given on driving the vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by IVAYLO - 21 August 2024

" Quick and efficient "

" Extremely good service. Check in was very efficient and quick. Staff was very courteous and friendly despite us being 1h late due to a delayed flight. The car was in great condition. No issues, hidden fees or nasty surprises. Drop off was done in 5 mins. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by IAN - 20 August 2024

" Good price but customer service needs improving "

" Brilliant company. Quick pickup and dropoff. Clean car in great condition. Fantastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SAPNA - 20 August 2024

" Great price but customer service could improve "

" Brilliant car and service at a very reasonable price. Great staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 19 August 2024

" . "

" Car was returned early, before opening hours. I have not received confirmation that the car was in perfect condition... Still waiting to date 19/08/24. Staff were not at the office, when collecting the car, had to phone them and wait, they did have our flight details. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by THOMAS - 19 August 2024

" I wouldn't recommend purely because of the pick up. The rest of it was fine. "

" Pick up was awful. They had moved where the office was so we were walking around for ages in the heat trying to find it and they were not answering the phone. The man was very rude and when we didn't want to take out the extras he made us feel like we had done something wrong. €950 excess is way too much "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by STEPHEN - 18 August 2024

" Poor customer service, unable to get any help or advice with our issue with Garage No1. "

" Instructions to get to the office need to be clearer; "across the road from the airport" is confusing because there are lots of car hire companies which are actually across the road. Garage No 1 is not just opposite. Our flight was 2 hours late getting to Dubrovnik, we called the number for Garage No 1 as we could not find it, we were told to wait where we were as someone was coming to collect us (me, wife and 3 young kids at 1100pm). Noone showed, this despite calling again and being told they were on their way. Another hire company helped us by taking us to the Garage office, noone there lights off. Called the number again, told again that someone was coming. Waited for another 45 mins, noone showed, had to pay for a taxi to accommodation (€70). Arrived at just before 0100. Very poor. Tried to Contact Auto Europe on the helpline and via Twitter, no reply or help given. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by STUART - 13 August 2024

" This was singularly the worst hire experience I have ever had. I have logged a complaint and depending on how that is dealt with will ultimately decide how I continue to veiw the company, in the meantime, I will actively discourage freinds, family and colleagues from using your service. "

" On arrival at the destination airport I was left without a vehicle despite having already paid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by MICHAEL - 09 August 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by SIAN - 06 August 2024

" Easy, efficient system of car hire booking, no hidden extra's - just got the job done with overall very good experience "

" Nice car, efficient staff, easy pick up and drop off at Split airport. No queue to pick car up, maybe because paid bit more that the cheaper car hire companies, but the queues for those were very long so we were on road and out of the airport quickly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by GRAHAM - 05 August 2024

" As above "

" Absolutely disgraceful customer service - charged us for damage that was already there - conflicting info from head office and counter staff - demanded photo proof that was provided - then said 30mins was too long to get to the car to take the photo even though i am waiting for a hip replacement and struggle walking - then offered only half a refund - then a full refund but still waiting for the money - never ever will we use them again - never had these issues before and we travel and hire cars alot. Autoeurope should reconsider having them on your site as they give you a bad name. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by MATTHEW - 05 August 2024

" Nightmare "

" We were supposed to pick it up in Dubrovnik on 24th JULY,but KLM delayed out flight till next day.I wrote to you to try and get a car for the next day,but we did'nt even get informed that it was ABC rental.Nonnw fo the other companies that were near ABC apparently,but we were led to believe it was outside airport where all the other comoanies were.Although you knew our new flight number,exactly same number,arriving at 1130pm,it says on your booking ,you close at 11.15pm,so why did;nt you inform us tht you would be closed anyway, I demand a full refund of the money you took out of my bank. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by MATTHEW - 03 August 2024

" Not the cheapest but good value given we wanted to do a one way hire. Booking was easy and documentation all correct and clear. "

" Friendly and efficient staff at pick up. Car was exactly as booked - Skoda Octavia. In excellent condition. Had to wait 10 min at drop off but not an issue. The main reason for choosing Oryx was the ability to pick up in Split centre and drop at airport with no one way fees. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by SARAH - 02 August 2024

" Quick and efficient "

" Hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by EMIN - 02 August 2024

" Very, very good "

" We are satisfied for % as we receive better card than we rented and the staff was so helpful can Recommend to everyone "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by DANIEL - 02 August 2024

" I'm happy with my car rental at Rijeka's airport. "

" Very pleasant and helpful stuff and seamless experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JOSEPH - 01 August 2024

" Spot on as previously. Love Auto Europe "

" Really straight forward and exactly what we needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GARY - 01 August 2024

" Very easy and simple search and booking process. Lots of options and good pricing. "

" Simple enough collection and drop off. Staff okay. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by PETER - 31 July 2024

" . "

" Our Ryan Air flight was delayed by 2 hours and we arrived at 01.30. The office was still open and the staff member was helpful and quick. Dropping off the car was easy and quick too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MARTIN - 31 July 2024

" All fine "

" It was not made clear ahead of time that pick up and drop off was at their off-site location. This added time and inconvienance to the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 31 July 2024

" Easy, quick and excellent! Would definitely use this service again! "

" Excellent service, would definitely use again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAL - 26 July 2024

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PULA, HR - Reviewed by GORDON - 25 July 2024

" The only problem is when picking up the vehicle ABC had a I.T problem with the couple in front of us which caused delays for us "

" Very helpful front of desk at ABC "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GUY - 24 July 2024

" All good "

" Prompt, friendly and courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DION - 24 July 2024

" I struggled to find the place and asked the Sixt rental people where Garage No.1 was located and they ignored me, so won't be using them in the future. "

" I booked a Ford Focus and got a Opel Combo. Car was great and the guys were also great at Garage No.1 at Split airport. Great English speakers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MATTHEW - 24 July 2024

" All good "

" Out of hours fee charged even thgouh only 10 mins late due to delay and also charged for fuel . This was explained however unlikely to use full tank in short rental and was a hard sell from collection desk Drop off is a 5 minute walk outside from terminal. Given it's 36c wasn't pleasant and not sign posted. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DANIEL - 21 July 2024

" no happy "

" Wrong adrress . No at airport pick up ABC rent can no exist at airport Could not google "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by SEAN - 21 July 2024

" As above "

" 10 minutes walk in baking heat to collect car isn't ideal, and no signage as to where the company was. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JULIAN - 18 July 2024

" Generally all very good, just the pick up was an issue and delayed us by at least thirty minutes. "

" Not sure if the same everywhere but pick up info. for Split was not clear on voucher. Office is outside the parking area and not in the same place the majority of rentals are. If it was clear the walk wouldn't have been such an issue but we were wandering around trying to locate it. If there was someone at arrivals to pick us up that wasn't communicated at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by GRAEME - 18 July 2024

" I was unhappy at purchasing the extra insurance, only to be told at Garage that it was useless and that the car was insured through them, not auto Europe. As this was a bit of a shock I ended up taking out one of their excess policy's costing me an extra £150 on top of the additional £50 that had been paid to auto Europe to upgrade. The small print of my auto Europe contract does state that my cover was a claim back process for the insurance but this is not really how it was sold and I had to properly search to find this information after I had paid unnecessary additional money. I felt this was in essence mis sold and definitely soured my experience with Auto Europe. "

" Car was almost brand new, in excellent condition and the staff were friendly and spoke good English which was a benefit as I unfortunately don't speak Croatian. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by WILLIAM - 16 July 2024

" Would definitely recommend, best rental company we have ever dealt with "

" Great service, very quick collection and drop off which was just such a breath of fresh air, just no hassle at all and very friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DURO - 14 July 2024

" Great experience all round. Top service! "

" The guys were great and so helpful. I had an issue with my credit card not being activated, one of the guys drove me to nearest ATM to activate my card. Would highly recommend these guys. First Class. Svaka Čast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NIGEL - 12 July 2024

" We have used Auto-Europe a lot, and to be fair this is the only really bad experience we have "

" Amount of damage to car made the agreement look like a join the dots. Also the car had almost no fuel in. We arrived late in the evening and were told to go to a nearby filling station but it was due to shut in the next 15 minutes. Additionally the location was badly lit and required crossing several roads including the main access road to the airport to get to the site. The instructions on the agreement where not easy to understand when trying to find the rental office. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 3

DUBROVNIK, HR - Reviewed by MICHAEL - 11 July 2024

" Easy to book through Autoeurope giving a decent price but Carwiz Dubrovnik were terrible. "

" Long wait time along with everyone somehow not being able to put their deposit down on their card machines. A time limit is given where you lose your booking if its not sorted, forcing everyone waiting around us to buy the extra insurance from them, charging different prices for everyone. Car was dirty inside, warning lights flashed up, engine sounded like it was on its last legs at 10k miles. Not a pleasant experience and something i've never had to deal with with rentals before. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

OSIJEK, HR - Reviewed by RENATO - 10 July 2024

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by JOHN - 10 July 2024

" Quick way to find good prices "

" The quickest and easiest collection and drop off I've ever had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MUSTAFA KEMAL - 09 July 2024

" I certainly recommend. "

" Pick up and drop off procedure were veri quick and staff was kind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by CALLUM - 09 July 2024

" The pressure to take out the insurance at the desk on top of what I had purchased was unrivalled, the CARWIZ staff explained that if I broke down or caused any damage I would be liable for everything and I must take out their insurance to ensure I had no issues "

" Arrived and pressured into taking out further insurance despite taking the higher insurance with yourselves "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8