Auto Europe
- North America
- Central America
DOLLAR SWITZERLAND CUSTOMER REVIEWS
- 8.5
- 8.9
- 9.3
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DOLLAR SWITZERLAND Car Rental Reviews
Average Rating for Dollar :
GENEVA, CH - Reviewed by STEVEN - 19 September 2025
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 17 September 2025
" As above - apart from being allocated an auto vehicle rather than a manual transmission the experience was good "
" The collection and drop off went well and the vehicle provided was excellent in most respects the only issue was that we were given an automatic which I have never driven before and did not enjoy driving - I think it should be clear when booking which type of vehicle - manual or automatic - that you will receive "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSS - 09 September 2025
" Apart from the unacceptable queue, I was not very impressed with the car I received either. I ordered a Ford Focus or similar, I got a very underwhelming Subaru Crosstek. While the car was clean and in good condition, it felt like a downgrade from what I was expecting, even if it was rechnically in a higher class. This experience would make me hesitant to book through AutoEurope again, let alone recommend you. I've previously had good experiences booking with you, but this was shockingly bad "
" The car rental price was good value, but the experience at collection at GVA was the WORST I have ever experienced. A 90-minute queue is by far the longest wait I have ever had for a car rental desk. And then not even an apology for the wait from the counter staff. Dollar/Hertz know how many vehicles are being collected in that time period, why not put more staff on the desk for the busiest period? Other car rental companies at GVA had normal queues. I would avoid Dollar/Hertz at GVA like the plague in future "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALLEN - 08 September 2025
" Super smooth !! "
" Fantastic "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GLENN - 30 August 2025
" Very pleased. "
" We had a tyre issue & altough they towed the car rather than repair the response time was good & all dealt with in a satisfactory manner "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by RICHARD - 18 August 2025
" Please see above "
" After returning the car, damage was pointed out which was there at the start at the rental (photo has been provided in support) and yet I am being asked to pay for this. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by KEITH - 30 July 2025
" overal a good experience. Ended up with a Hertz car which was odd! "
" generally a smooth process "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 29 July 2025
" Great service "
" Great service and car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ANTHONY - 15 July 2025
" Will definitely use Auto Europe again. "
" Hertz desk (also served Dollar) was under stafed on arrival on a Saturday afternoon this resulted in a 45 minute wait for the car which I was not pleased with. On the plus side we did end up with a free upgrade, but I'd have willingly swapped this for a faster service! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GRAEME - 14 July 2025
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 05 July 2025
" Nice car (Mitsubishi Colt - Hybrid) "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 19 June 2025
" Excellent and great car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTOPHER - 08 June 2025
" The car was great, the drop off was great, but the collection of the vehicle was a disaster. "
" We waited for nearly 1.5 hrs in a queue at the collection desk to get our vehicle. This was a work trip and we were late for our meeting which was disappointing. There should have been more staff to cover this busy time. Wont be going anywhere near Dollar in the future. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PETER - 06 June 2025
" Very satisfied "
" Excellent agent. He arranged a larger category car for the same price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 13 May 2025
" Overall very good "
" I had to use Hertz desk where there is always a queue .. hence I didn't decide to use them "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GLENN - 22 April 2025
" Still waiting for response "
" Trying to be charged for damage I didn't do. Wheel rim damage which I had a picture of "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by EKATERINA - 04 April 2025
" Thank you very much! "
" Everyone was very nice and helpful. Thank you! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 01 April 2025
" Very good experience "
" Very friendly representative who offered a very good upgrade at no cost and without asking for it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNA - 13 March 2025
" Few days before I had been contacted by auto europe staff to say my prepaid car rental wld incur higher costs!!! And stating i wld not have the car available as i stated my arrival shortly after the time of collection. This is unacceptable as i had provided thr flight details and clearly the policy states 2 hrs time for collection without contacting auto europe and more if contacted! Very unpleasant experience and surely not one that wld bring me back again as a customer "
" Was not clear to me i was to incur additional cross boarder charges in case of the car breakdown! This only was made clear to me at the point of pickup "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 06 March 2025
" Good "
" Good "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CARL - 04 March 2025
" When I placed the order with Auto Europe I booked additional damage and theft protection and had expected this to be honoured by Dollar. It should have been made clearer by Auto Europe that the agreement was separate to Dollar. I booked the cover to avoid the stress of checking and evidencing every scratch on pick up and return, but we had to do this anyway. In future I will book directly with car rental companies to avoid this. "
" On arrival to collect our car Dollar wanted to charge us for additional full damage and theft insurance protection. We were clear that we had paid for this via Auto Europe and showed the voucher but they explained that this was a separate agreement with Auto Europe and so if there was any damage on return we would have to pay Dollar and claim back from Auto Europe. I feel that this should have been made clearer at the point of booking. When we returned the car the car was accepted back with no damage and we were told that we would receive email confirmation of this, but no email confirmation was received. On a positive note, they didn't have the car that we booked and gave us a complimentary upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by JONATHAN - 24 February 2025
" great "
" all good, returning car super-quick and easily sorted "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 19 February 2025
" excellent all round "
" quick & efficient check in new car in first class condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIKE - 14 February 2025
" My general experience of AutoEurope over the years has been good but as highlighted above this experience has been very poor with Dollar/Hertz "
" Insufficient staff to manage demand. Car had damage and was advised to take photos of anything that might be missed which I did. At drop off the member of staff said all was good but subsequently received a 550 CHF charge for damage to vehicle but no explanation and had to chase to understand what is was for. They subsequently replied with photos of damage which were pre existing and I have the photos at pick up to verify this. The situation is ongoing and very dissatisfied with this experience which I hope will be resolved to my satisfaction soon. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by IAN - 04 February 2025
" Good experience, no problems, car was perfect for the job and remarkably fuel efficient "
" Surprised that all the contact at Geneva airport was with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 30 January 2025
" The Auto Europe booking experience was easy enough but I wished I'd taken out insurance: The whole week with the vehicle was incident free apart from a slight scrape of the wheel in the tight chicane of the car park when returning the car which'll cost more than the week's hire. Ouch! Beware folks: take out insurance offered - don't be penny-wise & pound-stupid. Lesson learnt. "
" It wasn't immediately obvious at GVA that the Dollar counter queue was the same as the Hertz queue and that Hertz agents were acting on behalf of Dollar or vice versa (yup, it was that clear). Signage wasn't great and the queue was a scrum. The agent wasn't at all interested in Auto Europe paperwork I'd printed out and the whole process seemed a little opaque hence my less than 10/10 scores. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEREMY - 08 January 2025
" Site works well. I don't know if AutoEurope confirmed my request to drive in Europe to Hertz/ Dollar. "
" Dollar desk was closed so all Dollar customers had to use Hertz. Quite a long wait. Hertz tried to strongarm me into extra insurance. I told them I planned to drive the car into France (which I'd previously also confirmed with AutoEurope. The desk clerk actually said that if anything went wrong I was on my own. Bullying ! Car was fine but had various noted damages which I couldn't inspect in a crowded dark multi storey car park. On return, I was advised of a mark on a wheel. It is noted as a scratch on their damage report and they've charged me GBP 240 for it. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IONUT - 05 January 2025
" Highly recommended "
" They were very nice and polite and the paperwork didn't take long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RODRIGO - 30 December 2024
" Very likely "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANGELA - 23 December 2024
" Excellent car and great service Got an automatic instead of manual which wasn't great as I've never driven automatic "
" Great service Just still waiting for deposit to be refunded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARCUS - 29 October 2024
" Very Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAYMOND - 02 September 2024
" Good selection of car options offered and good value for extra car insurance cover. "
" Best value car at level I was looking for. Only issue was that as now part of Hertz, the Dollar counter (although present) was closed with note to use Hertz counter, which of course had a bit of a queue! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALLEN - 29 June 2024
" Easy to book Easy to pick up Easy to return Good prices What more could you ask for!! "
" Easy to find great step up ! No problems Not sure why the counter staff have to have a bit of an attitude at times, Drop of staff perfect! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by ALVISE LUCA - 04 April 2024
" For the first time, I think Auto Europe mis-sold the product to me. I booked a "Ford Focus Estate" or similar through you. Instead, Hertz offered me the choice of two hybrids. So we got a car that we did not book. At the very least, I suggest you state that I could be forced to drive a hybrid (or non-ICE vehicle) at the time of booking. I do not consider a hybrid to be "similar" to a Ford Focus Estate. Even better would be to give me the choice. As a consequence I do not know whether to trust you in future to provide the vehicle I booked. The problem lie with Hertz but I simply do not know who was to blame for this error. I suspect that if I had booked directly with Hertz, they would have been more receptive when I refused to accept wither of the two hybrid options in the category. "
" I had the worst ever experience with Hertz [Dollar]. Usually I consider Hertz to be the best; not so this time. Hertz offered me the choice between 2 hybrids. I had not ordered a hybrid and did not want one. As a consequence, I had no choice but to accept one. I booked a "Ford Focus Estate" or similar through Auto Europe. I do not consider a hybrid to be "similar" to a Ford Focus Estate. As a consequence I do not know whether to trust Hertz with providing the vehicle I actually ordered in future. It is possible that if I had booked directly with Hertz, they would have been more receptive when I refused to accept either of the two hybrid options in the category. The reason I didn't like the hybrid was that: a) it cost be approx. an extra £150 over a week over the petrol car that I ordered. Most people hire a station wagon at an airport to drive out of town with a family - as I did - so lugging around heavy batteries on motorways (with a battery only option of approx. 30km if actually charged) makes no sense to me. This explains the extra petrol costs I incurred. b) The battery was empty when I took delivery and a notice on the dashboard stated that it had not been recharged for at least 20 days, suggesting that several people had not recharged it. The battery should have been recharged when I took delivery for 2 reasons: the battery takes up the place of the fuel tank (which is required to be full - and indeed was) and to lower my substantially increased rental costs given that I needed to lug the empty batteries around with me. However, it is also true that I would not have been able to return the vehicle with a full battery - and would have been miffed if I had been charged for not doing so. c). I had to refill the car 5 times rather than the usual 2 as the fuel tank is so small. That was wasted time. d). Conceptually, recharging a full EV at a recharging point makes sense if you can drive 200km or more with it. The same cannot be said for a hybrid station wagon hired at an airport that offers only 30km or so of autonomy. The place I drove to had no recharging point but stopping on the motorway to recharge the car for a hybrid (with the time it takes to download apps while three children are crying in the back seats) makes no sense whatsoever. Finding a place to recharge a full EV overnight was not an option on my particular holiday but will probably be possible in the next few years but it is scarcely worthwhile for a hybrid used on motorways. In summary, Hertz's bet on hybrids makes no sense to me, even less than their much publicised decision to step back from their bet on EVs. e) while the sales lady at the Desk was polite and efficient, she told me that we had to accept the hybrid as it was 'the future'. Proof that this is not the case, is the fact that Hertz had not recharged it for us. Please don't preach to me about being with the times when you provide me with a battery with 0% battery life. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by DAVID - 02 April 2024
" competetive price, easy to use "
" Staff were really friendly, no hassling about buying extra insurance etc "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 29 March 2024
" Voucher process was fine. Rental cost was very high compared to Spain or Italy. "
" Signing rental agreement and pickup went well. Not happy that taking their insurance did not cover a towing charge, this required a separate insurance. Fortunately I have car excess cover, won't bother with taking the fully included option again. Rental return was shambolic. I returned on time, full and undamaged, but despite returning the car and the key, and handing this over to a company representative in Hertz uniform (Dollar is Hertz in Geneva), who assured me everything was fine, I had a call the following day asking where the car was! Fortunately I photographed it outside their office in the rental return car park (all their spaces were full). They have since confirmed it was returned properly. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LIAM - 25 September 2020
" Good value for money "
" I specifically requested a manual but got an Automatic which was no major issue. I am still absolutely more than happy with my overall experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 26 August 2020
" All very easy, but quite a long wait for a member of staff at the counter on pick up. "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALEX - 17 August 2020
" While it was Dollar who refused to hand us the car, then cancelled it the next day, Auto Europe should have a system whereby customers can get hold of them out-of-hours, so essential changes to the booking can be made, which would have meant we could have got the car. Also, AutoEurope must make it very clear at the time of booking that a credit card is essential: this can't be missed by the customer. Pop-ups on the screen or follow-up emails stating explicitly would work well, and would be very easy for your company to implement with minor software changes. "
" I didn't have a credit card in my name, but it wasn't made clear at the time of booking how essential this was (I've always managed to use debit card in past with other hire companies), so Dollar refused to hand us car at Geneva airport. I phoned AutoEurope at approx 7pm BST on 3 August to try and change booking name to my wife (who had a credit card) but your phone lines were closed and your 'emergency' line went straight to voicemail. Called again following morning but was told that Dollar had cancelled our hire as 'we hadn't come to collect it' (not true: we spoke at lenght to the Dollar rep at Geneva airport). So lost entire booking and all the money it cost us (plus we had to spend a further £300 to get to and from our resort). I realise now I needed a credit car, but this should have been made very explicit at time of booking (eg. large pop-up on screen stating customer must have credit card, rather than small print on contract), and it is very unfair for us to lose the car within just 14 hour of not colleting (what if our flight had been delayed that long?). Presumably, Dollar re-loaned it to another customer, so I'd be very grateful if they or AutoEurope could consider refunding us the hire cost, minus any necessary admin fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JEREMY - 12 August 2020
" Amazing car "
" Amazing care great service at pick up and easy to alter drop off time due to change in flights with a minimal charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DANIEL - 13 July 2020
" Difficult to change booking once made but otherwise good price "
" Excellent friendly staff, great car, smooth service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 26 March 2020
" Due to covid-19 we had to leave the resort after 2 days. The hire vehicle was returned early. There is no offer of a part refund. The french accomodation owners have given us a full credit note even although we stayed 2 nights. The french ski school and ski hire company have given a full refund. The french lift company gave a full refund. It is only an English car hire broker who has offered nothing. "
" Vehicle booked with the addition of snow chains. Although we were upgraded to a 4x 4 snow chains were not provided. The desk staff stating it is not possible to fit snow chains to a 4 x 4. When the weather is bad in the ski resorts the police insist on snowchains, often refusing you entry to the resort. Fortunately, the weather remained good for the 2 days we were there but it could have been a problem. Itwould be nice to be given what we booked. You see plently of 4 x 4 vehicles in ski resorts with snow chains. The handbook for the hire vehicle stated how snow chains should be fitted. It seems the desk staff would say anythingto get rid of you. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 25 March 2020
" Easy "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSAN - 24 March 2020
" Recommending a scamming renter - never again "
" We were absolutely ripped off by Dollar?Hertz - were rushed through collection - loads or unrecorded marks on the car - advised not to worry , all fine and then on returning the car early in the middle of COVID 19 the representative found a tiny mark on a wheel and a scuff that was not caused by us - now landed with a massive bill. Will NEVER use again - back to our friendly Europcar - never had smooch as a missed beat from them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by PETER - 19 March 2020
" I would like to see fully comprehensive insurance included as standard with all car hire rentals. The ridiculous 'extra' insurances are far to expensive. If it was standard the price would come down and everyone would have peace of mind knowing that they have the proper insurance cover. "
" A very good experience in Zurich although the car hire was expensive compared to other countries. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEKSANDER - 18 March 2020
" Quick and pleasant. Got much better car than we paid for (Dodge Durango R/T instead of VW Caddy) which apart from fuel consumption was a tremendous vehicle. "
" Quick and pleasant. Got much better car than we paid for (Dodge Durango R/T instead of VW Caddy) which apart from fuel consumption was a tremendous vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 17 March 2020
" Z "
" X "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOY - 17 March 2020
" Would recommend..efficient and good car "
" Clean and new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 17 March 2020
" Overall good vfm "
" Overall good value for money. Did not get the car that i booked but happy with the car i received. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BASEL, CH - Reviewed by STEPHEN - 16 March 2020
" Excellent customer service "
" Great experience, efficient, friendly, professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by TERTIUS - 16 March 2020
" I was upgraded. So that was epic "
" I was upgraded. So that was epic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 11 March 2020
" Great car. Simple to drive s real pleasure. "
" First time hiring. Will definitely use Dollar again. Easy and stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHUR, CH - Reviewed by DANIEL - 10 March 2020
" Initial rental car let us down (due to a manufacturers issue) but the Chur branch organized a suitable replacement straight away. Thank you! "
" Very helpful and friendly staff in Chur! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by SUSANNE - 09 March 2020
" The whole experience wasn´t satisfactory at all. Due to the situation with the Corona virus I had to cancel my trip and Auto Europe wouldn´t assist in cancelling my reservation whatsoever! I have been using Auto Europe for years and are very disappointed in such behavior, especially in difficult times like we are dealing with now. "
" N/A "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 06 March 2020
" Effortless . Thankyou "
" V good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KONRAD - 05 March 2020
" All perfect "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 05 March 2020
" Great service. "
" Your representative at Geneva Airport was great. Very friendly and gave us good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BARRY - 05 March 2020
" Excellent "
" VG "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SEAN - 04 March 2020
" very smooth, very easy very pleased "
" very smooth, very easy, very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTINE - 04 March 2020
" Overall good, I only used the car to transfer to our accommodation and it was clean, comfortable and modern with very good fuel consumption. "
" Pick up was odd, the member of staff on the terminal desk allowed himself to be distracted by phone calls and did not keep us updated on our waiting time. Also did not tell us that the car would not be waiting for us at pick up point as it was not ready. Drop off was chaotic, with returning cars being abandoned by kiosks and your system adding a day to the hire. The member of staff at drop off was excellent and sorted out everything very efficiently. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by PAOLO - 19 February 2020
" Good car "
" Very friendly staff. They kept our luggage on our last day in Zurich so that we could have lunch with the kids. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 11 February 2020
" ok so far to early to say "
" To early dont know if Herts has ripped me off yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 10 February 2020
" No problems with Auto Europe, just the staff at Geneva airport. "
" Longest ever time spent at desk despite no queue. Maybe his computer was playing up?? On return agent said key was damaged. Apparently a bit was missing, but it was like that when I collected it. Made a "song & dance" about it. Wanted to fill in a report. Asked me if I photo-ed it on pick-up! ? getting paid commission for extracting more fees! Luckily one of the drivers sorted it out. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOAN - 10 February 2020
" As before "
" All went extremely well. However I don't think they should charge for break down cover if you're not in Switzerland. The other rental companies don't and it feels like a rip off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 09 February 2020
" Bit slow collecting car Vehicle was almost new had no problem when returning "
" Waited in a queue for an hour to collect my pre booked car this was about the same time it took to fly to Geneva (not good) need more staff the man behind the desk told me they had about 300 cars going out that day "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 07 February 2020
" Good website and customer support personnel "
" Very good service from Hertz who run the Dollar rental at Geneva. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by THOMAS - 05 February 2020
" As above "
" You have charged us an obscene amount of money for a small scratch on the alloy. You have not replied to my email questioning this. You have also charged far more than originally quoted. I'm guessing you will not respond to this either. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by TIM - 05 February 2020
" Overall, pretty OK "
" It was good. I think the car provided was an up grade from that actually ordered and that was appreciated. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 05 February 2020
" Good vehicle and efficient service but on the expensive side "
" Friendly and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AUDREY - 01 February 2020
" Disappointing "
" I wasn't able to collect my car as I forgot my credit card. I had fully complies insurance and damage waiver with money in my account but no willingness to accept a debit card instead. Dusappointing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 30 January 2020
" Poor "
" Ordered an SUV where the vehicle highlighted was a Toyota Landcruiser or equivalent. We were given a Volvo XC60 as equivalent. It is not - an XC90 would be. We were 5 adults with suitcases - it was not big enough. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 28 January 2020
" Friendly staff , car upgrade . "
" Good customer service very efficent.pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 28 January 2020
" n/a "
" Quite a long queue to pick up the keys on arrival. Huge queue at drop-off to return the car (were told it would take 20+ mins to be processed) so had to leave car and keys without getting vehicle checked, formal OK and receipt. No follow-up, no e-mail, etc., to-date confirming that all OK and no additional charges... really poor. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 27 January 2020
" Great Service all round. "
" Great Service, nice new clean car, exactly as I would expect. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SRISATHIAVANI - 24 January 2020
" Helpful staffs "
" Fast and Friendly service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IVAN - 22 January 2020
" Online booking was fine and rates very competetive "
" We had booked an estate car but we given a jeep Suv, its a large vehicle in the same class but has a small boot space that was not adequate. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by NEIL - 21 January 2020
" All went well "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 21 January 2020
" Great value for money Great car "
" Everything went well, Great car Great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDY - 21 January 2020
" No problems from booking to returning the car. Very satisfied customer "
" Very good service. Polite and friendly. very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 16 January 2020
" Easy to use and I always felt I was getting value for money. "
" It was just great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 14 January 2020
" See above. It relates to auto Europe more than dollar "
" The advert was dishonest. It showed a Toyota landcruiser Amazon, the car I usually drive, and that's why I booked it. I arrived to be told they have never had such a car, and was told it would be a mid sized Mazda or Renault. Neither is remotely similar to the advertised Toyota. Simple fraud relying on the fact that when I arrive at the airport I'm stuck with it. I blame auto Europe more than dollar. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by TOM - 08 January 2020
" Nothing "
" Disappointed not to be able to extend the hire period due to a change of travel plans forced by train strikes. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAOLO - 08 January 2020
" Perfect car hire experience tbf "
" Possibly the nicest woman at the desk. Great car. Lovely bloke who took the car back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 01 January 2020
" Booking was exactly as expected. "
" Everything was very good apart from the additional cost for breakdown cover for travelling outside Switzerland. Surely the hire company should cover this! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 26 December 2019
" As above "
" They charge for breakdown cover in France which is a cost as the pickup in Geneva airport is in Switzerland. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASEL, CH - Reviewed by STEPHEN - 24 December 2019
" See above "
" Really good experience, quick check in process, high quality cars, generally very pleased with the whole transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 21 December 2019
" Great car for 4 people "
" Very efficient and smooth handover. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SALLY - 12 December 2019
" We specifically asked for a manual 4x4 or suv and were given an automatic which we did not realise until in the mountains was not able to be a 4x4. having spoken to a member of staff we were told Dollar only have automatics. We had to leave early due to the advice of our host who told us we would not get down the mountain with the snow forecast. "
" We specifically asked for a manual 4x4 or suv and were given an automatic which we did not realise until in the mountains was not able to be a 4x4. having spoken to a member of staff we were told Dollar only have automatics. We had to leave early due to the advice of our host who told us we would not get down the mountain with the snow forecast. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by ABRAHAM - 05 December 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEVEN - 03 December 2019
" No other comments "
" Hi Pick up great, I don't like drop off's where they don't check car / fuel with you there, I had to drop keys at rental desk, they said they would check car over later and sign off then, this is poor practice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEPHEN - 30 November 2019
" I would certainly recommend this hire company in Basel, no question. "
" Excellent service from checking in and checking out.... Fast and efficient.....excellent quality of cars. Preferred company to obtain my hire car from..... Keep up the good work... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AIDAN - 20 November 2019
" Once again all went v well, good value rental and efficient service. Any frequent user benefits?? "
" Everything went really well, apart from refuelling. I understand the onsite pump is not owned by rental companies, but expectation s that people use it as no other nearby petroleum. Unfortunately the payment wasn't working so unable to refuel "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSEMARIE - 19 November 2019
" Ironically - I have just recommended Auto Europe to a friend = her email came through, immediately before yours, and she wanted to know who I hire my cars through when I go to Geneva!!! "
" Everything went very smoothly and the car was just what I needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STEPHEN - 18 November 2019
" All good quick and efficient, quality of cars provided excellent "
" Very efficient, all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 11 November 2019
" Good vehicle and good service from Hertz Staff. Thank you. "
" Jeremy, at the Hertz Desk in Geneva, was very helpful, courteous and informative. We much appreciate his assistance and advice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 09 November 2019
" Used many times when travelling abroad as always offers best rates/packages. "
" Interesting as whilst I booked with Dollar the process was managed by Thrifty "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 03 November 2019
" Excellent as always "
" Easy, no wait, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by FRANK - 03 November 2019
" Great "
" Great service at a great rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JERNEJ - 28 October 2019
" I didn't get any exact location where should I pick up my car. Because of that I needed to call Auto Europe customer service desk where they also didn't know where should I collect the car. So, customer service desk transfered my call to the office where should I collect the car and this office then gave me instructions. "
" IT WASN'T DOLLAR, IT WAS HERTZ! YOU SHOULD KNOW BETTER!!!!!! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PHILLIP - 12 October 2019
" Good, as usual "
" Excellent. New Car and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DANIEL - 09 October 2019
" Great car "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 05 October 2019
" Easy and excellent "
" I have used dollar a few times now and have had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SANDY - 03 October 2019
" My overall experience was very good, the key and car collection and redelivery was efficient and timely. The car provided was very good. "
" The car hire was handled by Hertz in the absence of Dollar , which slightly surprised us . Hertz service was very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAEME - 02 October 2019
" See above "
" Car excellent no complaints. Surprised I had to pay fro Breakdown cover for car hired to me though !! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATIE - 28 September 2019
" The car was great, pick up and drop off process were really easy. It was the at desk service that let the experience down. "
" I was disappointed with the at desk service as I was told there was no record of my booking, despite having all the necessary paperwork. The Dollar desk was closed and we were being dealt with by Hertz. On trying your customer service number there was no answer. I was then called back to the desk where I was told the booking was now OK. I was glad it was sorted out and relatively quickly, but waiting around in situations like this with a toddler is far from ideal. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 27 September 2019
" very easy system to you with information available however additional payment for breakdown cover due to travelling from Geneva Airport over the border,to our hotel, a distance of 12kms seems excessive and should be already in place for hire cars in that area. "
" efficient service both at pick up and drop off. Vehicle was in excellent condition apart from a couple of small marks which had to be shown to staff and recorded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 26 September 2019
" Couldn't have been simpler "
" Very efficient and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 23 September 2019
" Helpful service , good range of cars. Had no problems altering booking. "
" Very pleasant, desk staff. Friendly and helpful. A refreshing change from other hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 18 September 2019
" All in all very good but see comment under 3. "
" Only problem was returning car to car park. I was not familiar with the multi storey car park ticket system. Some advice on this when I picked up the car would have been helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 17 September 2019
" Stress and hassle free "
" Very good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KARL - 12 September 2019
" Very easy transaction in the airport, efficient communicative staff and vehicle very good indeed. "
" Overall very satisfied with Dollar, having used this company before. Everything upfront regarding charges, etc. particularly excess insurance (which we already have but some companies 'slip this charge in'! Not in Geneva though. The only question is that I was unaware we would not be covered for breakdown in France. Never come across this before but it was probably introduced recently and in the small print. This would make me look at other companies in the future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ROGER - 12 September 2019
" Everything worked well "
" very easy pick up and return. no problems with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 11 September 2019
" None other than above "
" Check in was efficient and the vehicle was great - almost brand new. However, on return they found a miniscule mark on the front bumper for which i was charged CHF450 with a CHF90 damage admin fee. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 10 September 2019
" All very good. Booked through Auto Europe as a best Rate. "
" Booked in at the Hertz desk at the Airport, they already had my details as I have used Hertz before. This was helpful as it speeded up the check in procedure greatly. Much Appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 08 September 2019
" Upgrade unexpected plus point. The ad blue incident was a downside and we had to change our plans for the day "
" Very good and poor. We were upgraded by Hertz which was unexpected. Jeep Grand Cherokee ideal vehicle but bit large for some French roads. Downside we find on Sunday the car needs ad blue. No garages open in France then vehicle fails to start at hotel barrier. No one can enter or leave hotel. Car refuses to move. In desperation hotel manager has friend who has ad blue at home. She kindly drives us to collect 5 litre ad blue hire car starts once ad blue is filled. We purchased a 10 litre replacement and bottle of wine for kind assistance. We had no time to call road side assistance as hotel was concerned no one could move. This spoilt our plans for the rest of the day. Surely ad blue is checked before hire. Thankfully we were in town. We could have been stuck on a remote mountain road. Overall Hertz Dollar did well but we could have done without lack of ad blue on a Sunday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by JACQUELINE - 05 September 2019
" More than happy with service and car "
" Easy on line booking Pleasant quick service at collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 03 September 2019
" Easy booking system and detailed paperwork for when we arrived in Geneva "
" Quick and efficient both at pick-up and drop-off and a free car upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 30 August 2019
" car was in good condition return was simple, fast and trouble free "
" really efficient, business like and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ENZO - 29 August 2019
" the car was very nice to drive "
" i was very happy with the car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 29 August 2019
" Great!! "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 27 August 2019
" All was ok. Car was great to drive "
" Very efficient and smooth rental from collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 26 August 2019
" There was bad weather on day of flying and our inbound flight was delayed - I telephoned Auto Europe to report that we may be late. The tekephone menu options seemed a little laborious, but when I spoke to a young lady, she knew exactly about our hire due time and checked the flights herself very promptly - reassuring me that there wasn't a problem and no need to call until delay was definite - overall - good service - thank you. "
" Firstly - Dollar Desk was closed - but a sign helpfully re-directed to adjacent Hertz kiosk. Hence my experience above was with Hertz staff and car. Car was of general type requested (Auto, Estate) and I was very pleased with the type. However - you could smell that somebody previously had been smoking in the vehicle and there was evidence in the central ash tray. It is very difficult, in a covered car park, with a black car, to see if there are any scratches or chips to note when hiring. At the return inspection, the inspector pointed out one chip on the rear left door aperture. He is an expert, I am not, so had not been able to see this. I am pleased that he had good judgement and was tolerant of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GRAHAM - 25 August 2019
" It's a broker... "
" Usual shite. Actually a Hertz vehicle. Service was terrible. Drop off is complex at Geneva, no assistance was given. Indecipherable t&C's which again made for forking out over 3500 CHF at the desk. Hire car nothing like advertised. .I understand the concept of groups but in no way can Merc a class be considered in the same class as an Alfa Guila. Honestly I give up with car hire ...I'll take the ferry next year. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARTIN - 23 August 2019
" See above "
" Nice car and overall good experience Signage at airport could be clearer "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NEIL - 20 August 2019
" Excellent service from start to finish, even got upgraded for free. "
" Excellent service from start to finish, even got upgraded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 20 August 2019
" Overall very please with the sevice, be it it came from Hertz "
" The Dollar counter was closed and we had to go to Hertz, the car we had booked was not available, so they upgraded us. The guy on the desk was very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PHILLIP - 18 August 2019
" No comment "
" No comment "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by MICHAEL - 18 August 2019
" Overall extremely happy with our rental experience and would definitely contact you first in future. "
" At the Dollar desk we were redirected to Hertz, but our experience was excellent, only issue was a long wait to be served because of unprepared customers in front. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAN - 15 August 2019
" friendly and helpful staff at drop-off and when picking the vehicle up "
" friendly and helpful staff at drop-off and when picking the vehicle up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 12 August 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 10 August 2019
" No problems with AutoEurope. Would never rent from Hertz, Thrifty or Dollar again. "
" Forced to sign condition of car is fine at the desk in the airport, ahead of even seeing the car (which you have to take a bus to get to). On return, claimed that the wheel was scuffed by me but failed to provide any evidence that this was new. Charged a ridiculous amount for a minor scuff ( 475CHF ). Looked at other reviews and see many other similar complaints. Seems like a way to inflate rental income at the expense of the insurers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANTHONY - 07 August 2019
" No refund policy "
" Didn't use car due to unforseen event "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GRAHAM - 06 August 2019
" bvnv "
" cvnnb "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by STUART - 04 August 2019
" Best price, great service and answered any questions I had quickly. I would definitely use Auto Europe again. "
" Great experience, no queue and rental organised very easily and quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 01 August 2019
" All in all very happy. Third time renting with Dollar on holiday and all been good. "
" Had no issues. Good value and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 30 July 2019
" Seamless. Staff were very helpful, car was a very nice Hyundai. "
" nice that it was linked with Hertz. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 29 July 2019
" Good overall experience. This was helped by an upgrade on arrival and good staff on collecting and returning the car. No problems so no reason to contact dollar directly which is a good result "
" Good staff that made the arrival and collecting the car excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 27 July 2019
" As above "
" Was told by Auto Europe that my wife could be insured per day, Dollar said not, Auto Europe washed their hands of. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 July 2019
" Excellent "
" Excellent - really appreciated and enjoyed the vehicle we were given. Even better than we booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 24 July 2019
" returns car park was full though staff dealt with me in the queue for a space and took the car from me "
" no issues, adding my son as an extra driver was expensive though "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MICHAEL - 24 July 2019
" No problems really "
" Very easy checkin. Slightly hard to find as it wasn't obvious Dollar is part of thrifty and hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 22 July 2019
" The key information needs to be built into your process. Online applications are great but material information must be to the for to ensure you comply with consumer law. In summary, the car did the job and the price was good and we had a good time "
" Dollar was closed so the car was rented by Hertz. Pick up time had a clause buried in the small print saying that the car has to be picked up within 2 hours of arrival time. Software inputted the arrival time, not me. I didn't realise it was important to change it and as I paid in full essentially they rented out the car I paid for!! The member of staff sorted an alternative which was great but was grumpy about it. If this is so important then it needs to be prominent. It was 8pm and the first day of the holiday and I was gearing up to take her head off for all the excuses but because she was also progressing and trying to find an alternative car then I left her alone! The disaster was avoided because she did resolve it. 10/10 for her actions she just never sounded positive doing. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NEIL - 19 July 2019
" It has all seemed very smooth and transparent, no complaints. I hope it is the case that the service that Auto Europe provides actually make car hire better and more pleasant for customers (I have had some negative experiences in the past dealing direct with hire companies) "
" We had a nice upgrade of car and the staff were friendly and efficient. (We haven't yet had any final invoice/receipt through from anyone, it seems that any 'blocks' have been removed from our card so we arent expecting any surprises to spoil the experience) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRANT - 17 July 2019
" Auto Europe very good at finding a car hire deal and very helpful once I sent an email about the hard sell of the additional insurance. As Auto Europe are not the end provider there service is good it was the end provider Hertz who do not provide a good service "
" The signage to find the Dollar desk at Geneva Airport not good. The sign when found said go to Thrifty counter and then to the Hertz counter. A very hard sell on the additional insurance as you are in Switzerland and not covered in France for certain insurance even though the airport straddles the border. Had a new car and scratched a rim. This will not be replaced but still a 350chf damage and 90chf admin fee. It is the first time this has happened so possibly a bit bitter about the excessive charge. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JAMES - 16 July 2019
" Efficient and economical booking. No issues at all. "
" Complete contrast from my experience at Munich. Everything about this booking was handled efficiently and the car provided was superb. Only 200 miles and Sat-Nav. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 15 July 2019
" Absolutely no issues. Very satisfied. That said, I wondered if it would be possible in future for Hire Car companies like Dollar/Hertz to offer a bike rack - especially on the locations like Geneva where its apparent a lot of bikes are transported by air "
" I dealt with Hertz staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KEN - 10 July 2019
" up grade from VW golf to BMW 430i convertible put the cherry on the top of the cake for a fantastic long weekend. "
" It was not clear it was Hertz desk to visit, overall very happy with experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by STEPHEN - 06 July 2019
" Used auto Europe a number of times always found them the most competitive price wise also easy booking etc and never had a problem of any kind "
" It was actually herz and I was above very satisfied, Simone on reception desk was excellent and explained everything in detail, return of car was a really good experience with the staff polite and efficient with checking the car etc, overall experience was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILORAD - 05 July 2019
" It was good up until having a flat tire! "
" The experience was with Hertz, rather than with Dollar! There was a problem towards the end of hire period during the weekend. I had a flat tire, which was changed to the space saver, on Monday nobody could help satisfactorily. Customer services could only say go to local dealer (in Cluses) . They only had a very small car and I had upgraded to a bigger car. There was no opportunity to change the tyre myself without incurring cost and breaching agreement. So for the weekend, only had space saver and then on Monday nobody could resolve a simple issue as a tyre. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AIDAN - 02 July 2019
" My only critique would be the insurance process with Auto-Europe seems to make things more of a ball-ache if you have a claim, well at least that is the attitude from the car hire companies and their staff who were very reluctant to give me any information and help me with my problem. "
" Was great until our car got keyed on holiday. Then the staff member of Hertz at the drop off was so rude and arrogant, he did not tell me any information, I had to ask what the cost was and what the process is and even then he gave the bluntest reply. he said I will receive email confirmation which I am still yet to receive. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 07 June 2019
" A very easy and straightforward process with an excellent vehicle upgrade "
" A very easy and straightforward process with an excellent vehicle upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 05 June 2019
" It was much smoother than I'd expected "
" Very slick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOAN - 05 June 2019
" Excellent "
" Could not be better or easier experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 26 May 2019
" Europecar charged me and I don't know why very annoying "
" The Hertz staff was serly Said we could not have the car because we were early Then said we could The fuel was not full "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by WILSON - 17 May 2019
" Experience was perfect no other way and great value for money would recommend your service to others, in fact I have already "
" The counter staff were excellent , the collection was simple and efficient ,the return was simple and the staff were excellent, the car was excellent , just completely satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAVID - 16 May 2019
" Booking was easy- rebate for early return being negotiated "
" Hertz trying to make me pay CHF250 for Damage I photographed before taking vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANASTASIOS - 09 May 2019
" In general I did not have any problem. "
" Although in my case Hertz was actually managing my rental, everything was OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MERVYNA - 29 April 2019
" Please see no 3 "
" I returned to Geneva airport half way through my holiday to add another driver to my contract. Absolutely horrified at having to pay for the full rental period 15 days even though 6 days had already elapsed with no claim made 150 euros!!!! As a frequent visitor to Geneva airport ( 4 X. Per year) this has never happened before and in my opinion is a deal breaker for me and anyone associated with me, in the future! It would be great to get a reply and hear your attempt to defend this policy ! mervynaormsby459@msn.com "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 27 April 2019
" The car we got was not what I expected, The BMW series 2 , but they did not have one so we where given a Toyota Rava instead. I was highly impressed with this car it was almost new and automatic with a large boot I certainly got value for what I paid, without a doubt I will be looking at the Auto Europe web site for next years car hire "
" The Dollar desk was closed and a very pleasant young lady at the Hertz desk dealt with our booking. It was all very easy , I have hired cars at Geneva before and can say I have always found it a pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDRE - 26 April 2019
" Please don't book dollar or Autoeurope. They take your money and provide the worst customer service "
" Worst experience I have ever had! Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JASON - 24 April 2019
" Very good "
" Super experience, friendly staff, upgraded beautiful car, no hidden extras. Will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 23 April 2019
" Auto Europe's booking process was efficient, but as the agent that recommended Dollar I feel you bear some responsibility for point 3 above. "
" Counter Staff There was a queue but at one point only one member of staff attending to customers; whilst others behind the desk looked to be attending to other internal matters which could have been addressed later. Later there were two members of staff. Value I choose not to take auto Europe no excess insurance but thought I would take the Dollar insurance. This was a mistake. The dollar rates were really high. Also they informed me that as I was travelling outside Switzerland I was not covered for breakdown in France unless I paid extra. In total I paid an extra 330 Swiss Franks on the desk. I feel I was conned. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 18 April 2019
" Definitely use again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 16 April 2019
" All good! "
" Very pleased. Great car. Easy process. Tho could have made clearer that we drop back off with Hertz. I didn't realise that at first! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBBY - 16 April 2019
" Desk was quick, efficient and helpful at both pick-up and drop-off "
" Upgraded car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MALCOLM - 16 April 2019
" Excellent "
" Altogether good experience. No queue, courteous and efficient staff and great car, located near the rental office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 16 April 2019
" Efficient pick up with helpful staff quick drop off as well "
" Very helpful person on desk think his name was kim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 13 April 2019
" Easy to book online "
" Polite and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 12 April 2019
" Again very happy - many thanks. "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AXEL - 10 April 2019
" Very good experience, one of my best car rental experience so far. "
" Had to deal with Hertz staff at counter, very good and efficient and got an upgrade for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 09 April 2019
" Recommended and cheaper than other companies. "
" I received a 4wd Mercedes which was perfect for my ski trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by WERNER - 08 April 2019
" got a very nice car (BMW 430 convertible) - reserved another car make - at a very competitive price, THANK YOU VERY MUCH. Will use you again in future "
" Will not only recommend your company, but will book again with you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 03 April 2019
" As usual - v efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 03 April 2019
" Inspect vehicle before taking Take Pictures of vehicle "
" Ihave been hiring cars in Geneva for many years with no problems but i have to say the last two times ,on return they have been very fussy whilst inspecting the car for instance getting their torch out and running there finger around the rims for slight damage a paint defect was a cause for concern for the inspector who had to ok it with his manager before he would agree to let me go without excess charge ,my most recent hire was a problem because the pacel shelf was missing he would not believe me Take plenty of pictures before you take the car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by ANTHONY - 29 March 2019
" great service, friendly helpful staff. very good vehicle "
" Great service, friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 29 March 2019
" Excellent value and organisation. No complaints at all. "
" Very efficient. A top quality car. Easy to book in and get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 29 March 2019
" Easy process and good service "
" A good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHARLOTTE - 28 March 2019
" Easy to use website with clear information. "
" Helpful chap at the counter, short delay getting the keys otherwise would have been a 10 but got a small upgrade so all good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AMY - 28 March 2019
" Excellent experience. Efficient service and not great car. "
" Great experience! Upgraded my car to A class. Really good and efficient service. No delays and no problems. Would definitely use again. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 27 March 2019
" Easy to book. "
" Dealt with Hertz on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 27 March 2019
" STRAIGHTFORWARD AND HASSLE FREE "
" STRAIGHTFORWARD AND HASSLE FREE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 26 March 2019
" Only negative was the need to pay extra for breakdown service in France. I had tried hard to avoid all scammy-type hidden extras so was especially disappointed by this. "
" all was handled by Hertz not Dollar. I dealt with Autoeurope for booking so can't comment one way or another on Dollar themselves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 26 March 2019
" I use Auto Europe several times a year and always have a good experience.I will continue to use them. "
" Busy Saturday on pickup and drop off but both were quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 26 March 2019
" Not good! "
" on collection the flight was delayed slightly ,should have landed at 6pm , we arrived at the desk at just after 7pm to be told they had hired our car to someone else, they said they had a larger car but we would have to pay an extra 20chf a day. We did not need a larger car as only two of us . My wife and daughter had already walked to the car pick up point and were stood out in the cold and now were told we would have to wait until another small car came from another depot. After about 30-40 minutes the gentleman finally agreed to let us have the larger car at the same price. I hire from Geneva 6-10 times a year over the last 13years and this is the first problemI have encountered and the first time had call to complain. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROLE - 26 March 2019
" Excellent as usual "
" First class, other than trying to charge extra for breakdown cover if driving outside Switzerland "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 26 March 2019
" simple and straightforward "
" good service - would be good to get an additional driver included in the fee "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IAN - 22 March 2019
" Great "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by STEPHEN - 21 March 2019
" No problems at all "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 19 March 2019
" Sorry. Above comment relates to AE not Dollar. Dollar (well Hertz were great. Dollar desk closed) were great. Very efficient and got the holiday off to a flying start. Thank you. "
" Overall a great experience. However, when I arrived at Geneva airport I could not locate my booking details, nor could I find an email confirmation. That was probably my fault, and should have checked before leaving home. I tried the AE customer services, only to find they are closed. On probably the busiest day for picking up hired cars? Anyhow. Staff at the desk had my reservation, and my panic was over! Car was great. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 19 March 2019
" as always very efficient apart from the actual location of the parking at Geneva "
" everything was fine except Geneva always seems overcrowded,tight for space and difficult to exit compared to many other airport hire locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 19 March 2019
" As above. This is the very first time in many years that I have had cause to complain. I would be interested to receive some feedback. Apparently its the same with Alamo....... "
" I have used Auto-Europe for many years and was appalled to discover that the 'inclusive' package that I booked with Dollar, did not include breakdown cover outside of Switzerland. I have checked the T&Cs and cannot find any detail relating to this exclusion. Please could you ensure transparency in your pricing to ensure that we are able to book in comparing apples with apples. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VALERIE - 19 March 2019
" No problems, very happy. "
" No problems, very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 16 March 2019
" Great service as usual "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 15 March 2019
" see above "
" I injured myself skiing this past week and they made it very difficult to change the driver of the vehicle remotely (ie: from the resort). Surely this should be an easy thing to do and must happen all the time. I ended up having to drive but in a lot of pain to do so which was far from ideal and arguably not the best outcome for other road users. Disappointed would be an understatement. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by APOSTOLOS - 15 March 2019
" Very good "
" Excellent Free upgrade "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 14 March 2019
" Returning customer, satisfaction with everything continues. "
" All very straightforward and efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALEXANDER - 14 March 2019
" Good drop off, but staff very busy so I did not have time to wait for a receipt, I would really like one.... Please send one to me at info@teamascent.co.uk "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 14 March 2019
" As above "
" Upgraded car and very efficient/ courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 13 March 2019
" I need a final invoice.Did not get it@ "
" Promised invoice by email . Did not happen "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 13 March 2019
" all good "
" free upgrade, great car. all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 12 March 2019
" Nothing extra "
" The drop off car park at Geneva is a total shambles. Each car has to navigate the entire car park to get to the correct vendor. It should be organised in rows, like every other car hire place on the planet "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by COLIN - 11 March 2019
" as above "
" Problems with traffic congestion within the car hire car park at drop off. Cars unable to leave prevented cars arriving for drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 11 March 2019
" Efficient "
" 30 minutes queue to check in then another queue to get the keys "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOAN - 10 March 2019
" Excellent "
" Lovely. Ustomer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 06 March 2019
" Had to cancel original estate car for a smaller car - process went good and money refunded within days "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 06 March 2019
" Would use again no doubt "
" Thanks for the upgrade, really enjoyed the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 05 March 2019
" I've used you before and will again "
" I was upgraded to a car that was too electronic - For the sake of a hire car, it was too complicated to undertake simple tasks. The touch screen was a pain to try to remove functions or even just to interpret the information "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RYAN - 05 March 2019
" Only negative was car was expensive at £300 for one week Also there was an awful smell of cigarette smoke in the car on collection "
" Only negative was car was expensive at £300 for one week Also there was an awful smell of cigarette smoke in the car on collection "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by GEOFFREY - 04 March 2019
" Brand new ford focus st line "
" As good as it gets "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHERYL - 03 March 2019
" Excellent service "
" Excellent efficient service from beginning to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RACHAEL - 25 February 2019
" Would definitely recommend. "
" Staff great, car great, easy to book and to pick up. Delighted with my rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 19 February 2019
" All went well "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 15 February 2019
" Great service, will use again. "
" Great to have a free upgrade and an automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 14 February 2019
" No problems "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAULA - 06 February 2019
" Friendly staff. Good car. "
" Gave me an upgrade to automatic which was really great. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FERNANDO - 06 February 2019
" The dollar booking reference I got from Auto Europe did not work to check in with dollar on line so I couldn't do anything until I got art the airport counter. It would have been useful if it would have saved me some time to get the car. "
" I got my car with little waiting time plus an upgrade to a medium size SUV The drop-off was meesy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JENNIFER - 05 February 2019
" Auto Europe website was easy to use and compared many deals "
" Unhelpful staff member on desk. After booking a manual he produced an automatic and after asking for a manual he insisted an auto was easier and would not listen to why we had booked a manual in the 1st place. Took a very long time to sort us with a manual "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 05 February 2019
" . "
" Long queues at arrival. They claimed we had damaged the vehicle which was just not true the employee by running her fingers around each wheel found a very minor scratch that could not be seen on a standing inspection of the vehicle particularly in the poor light of the garage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARK - 04 February 2019
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 01 February 2019
" No comment! "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 30 January 2019
" The quality big the car we got in the end was really good but not happy that we had to argue to get it. Parking situation for rental cars at the airport of Geneva is very badly organised. We were wondering if we really were in Switzerland "
" We were given a automatic transmission car instead of the manual one we had ordered 2 months before. After refusing and a wait we were found a manual 4 wheel drive which was fine. Not impressed! Why order beforehand if it is not reserved as promised? Bringing the car back was a nightmare. The garage is very badly signed out and there were no places to park. Luckily we were not in a hurry. Staff was friendly and tried to help as fast as possible. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 30 January 2019
" Good easy to use website, but disappointed to find extra charges required at Geneva to get recovery/breakdown cover for travelling into France. Need to keep costs upfront and visible - feeling slightly cheated. "
" I have been hiring Cars from Geneva Airport for many years now and have found were far higher this year. I was even more surprised when the Dollar Representative told me I needed to pay another 35 SF for recovery outside of switzerland. I have never had to pay this previously for travelling to France and found it very disappointing having paid AE for the fully comprehensive cover/price for the week. Nothing more annoying than finding additional costs at the other end "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRUCE - 29 January 2019
" Disappointing compared with 2 years ago, see above comments "
" I got no notification From you or Dollar that the franchise at Geneva is run by Hertz and was issued a Hertz car which did not hve the agreed snow chains only winter tyres as per our agreement , had to wait 1/2 hour for chains to arrive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JONATHAN - 28 January 2019
" Very easy no hassel "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 27 January 2019
" Friendly service at drop off. "
" Good all round service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 23 January 2019
" Competitive prices and an easy online transaction - another successful rental with Dollar (managed by Hertz). "
" Swift & courteous service at all stages of the rental. Car clean & ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 23 January 2019
" Very good, brand new car, great staff and very quick in collection and drop off. Highly recommended. "
" Very good, brand new car, great staff and very quick in collection and drop off. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 22 January 2019
" great car great service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 22 January 2019
" As above I was not impressed with the Hertz service, the car was good but my experience was marred by the issue with taking the car out of France and fuel scam, I have not had any such issues before with National, Europecar and other hire companies. "
" My hire company was Hertz, as well as the normal hard sell for collision damage waiver insurance Hertz told me that as I was taking the car to France it would not have 24Hr help unless I paid extra money. The car was not full of fuel when I returned it with the same amount they charged me for extra fuel! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by ROBBIE - 19 January 2019
" The efficiency of car hire could be greatly improved if the licence and passport checks could be done remotely prior to car collection. "
" As with all companies the collection process is inefficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 16 January 2019
" Apart from the extra cost of upgrade the service and vehicle were efficient "
" The car I had booked was not ready and I would have to wait over an hour for it as our plane had got in early. As I had two young children I had not option to upgrade the vehicle to one they had as we had a long transfer "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALAN - 16 January 2019
" perfect - no issues and enjoyable driving. "
" Courteous and stress-free pick up and drop off at Geneva airport. Very good vehicle, and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 16 January 2019
" Same as above, "
" My only frustrations are that when you buy the advanced insurance when you book the car you are then asked to buy it again by the company you are actually renting with. Also, we had to pay breakdown cover because we were going to France, this should be included particularly as I made it clear on the booking that we would be travelling to France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 15 January 2019
" Overall, pretty good. Had to wait a short while to be taken from the Airport terminal to car park to collect the car. The same on return. Only about 10 minutes though. "
" At Geneva airport the car was provided by Hertz. Although hired in Switzerland, breakdown cover was not extended to France. Wasn't told about that beforehand eventhough it was specified that driving into France was going to happen. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 13 January 2019
" Thanks AutoEurope, will use again! "
" Good, have used you in past to hire a car at Toulon in France. When at Geneva Airport it so happened our Dollar hire was handled by Hertz, but that was even better as used them elsewhere around the world. They kindly gave us an upgrade free, brand new car. As a comment it would be handy if a small map showing car rental location area at any airport and road system with nearest petrol stations can be paper run off when hiring. I had to use my satnav system on my phone, so managed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 12 January 2019
" AutoEurope voucher indicated that snowchains should have been provided. Dollar paperwork indicated not - so I ended up at my snowy destination with no snow chains. Luckily it wasn't a problem but it could have been. Dollar and AutoEurope need to make sure they are in synch with each other and not have the customer have to sort things like this out. I contacted AutoEurope and they said I should contact Dollar - a highly impractical suggestion given that I was already at my destination before I realised the error. "
" AutoEurope voucher indicated that snowchains should have been provided. Dollar paperwork indicated not - so I ended up at my snowy destination with no snow chains. Luckily it wasn't a problem but it could have been. Dollar and AutoEurope need to make sure they are in synch with each other and not have the customer have to sort things like this out. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 11 January 2019
" No issues would use again. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BEN - 08 January 2019
" Staff trying to frighten me into the insurance and were inflexible and unfriendly "
" As below "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EMMA - 27 December 2018
" It was very good "
" Actually got the car from Hertz! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 23 December 2018
" Good website "
" Heated rear window didnt work "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ROBIN - 23 December 2018
" Not good. Why did I get charged extra for roadside assistance.. I checked if it was ok to use in France - at no point did anyone say I would have to pay more for this. Please refund this charge of 38CHF ASAP. "
" Not good. Why did I get charged extra for roadside assistance.. I checked if it was ok to use in France - at no point did anyone say I would have to pay more for this. Please refund this charge of 38CHF ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TANIA - 22 December 2018
" No problem with Auto Europe. All went to plan. "
" No problems with Dollar. Everything worked smoothly. Decent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HENRI - 09 December 2018
" The car was a new Peugeot which was very well equipped at a very competitive price. "
" Although the counter was closed, Hertz took responsibility ouf the transaction and all went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GLENDA - 04 December 2018
" See above "
" This time was a good experience. I never recommend any rental business as I have also had bad experiences. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DENIS - 07 November 2018
" Simple and reasonably priced "
" Just like all other companies "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARTHUR - 07 November 2018
" I was not informed that I had to pay additional €35 to get breakdown cover when in France. This should have been informed to me upfront - if I had known, I would have used another provider "
" I was not informed that I had to pay additional €35 to get breakdown cover when in France. This should have been informed to me upfront - if I had known, I would have used another provider "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RONALD - 03 November 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DENYSE - 29 October 2018
" no issue with rental, happy to book with them again. Have used them for years "
" no issue with rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOAN - 28 October 2018
" The airport shuttle bus lets the car rental service down. It's inflexible and not frequent enough. "
" Great service at airport. Quick and efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FRANCIS - 07 October 2018
" none "
" Didn't have any dealings with Dollar it was all dealt with by Hertz. Comments on staff refer to them "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 07 October 2018
" Perfect hire experience "
" Short queue on collection, friendly staff, good car - what else can you ask for? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAPHNE - 02 October 2018
" See above. "
" AutoEurope were unable to tell me if the Swiss motorway vignette was included and said I would have to phone Dollar in Zurich. I looked at the Dollar website and clicked on 'contact us' and this took me to Thrifty Car Rental but they didn't know. However the AutoEurope conditions indicated that motorway tolls are not included so we took enough cash to cover its purchase. However when we picked up the car we found it was included. I also tried to find out in advance if my travel companion could do all the driving but was told n, he would have to be added as an additional driver as I had paid using my credit card. This was incorrect too-he was named as the sole driver and didn't have to give his credit card for the deposit-they used mine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNE - 27 September 2018
" Overall as good as always. We have already booked our car hire in Florida through you. "
" The check in was quick and efficient allowing us to get on our journey quickly. Only surprise was to be told that the breakdown cover did not extend to France. I had previously contacted you to ensure that we could take the vehicle into France without charges and that it was still insured. I have my own excess insurance policy which covers breakdown charges so it was not a problem, but renters need to made clear of this at time of booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ADAM - 26 September 2018
" Bad experience of having paid extra to get the zero excess cover to then be told that I wasn't covered at arrival. Had to fork out 40 extra Swiss Francs - not impressed. "
" Bad experience of having paid extra to get the zero excess cover to then be told that I wasn't covered at arrival. Had to fork out 40 extra Swiss Francs - not impressed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by CECILIA - 19 September 2018
" Have used before, makes it easy to compare across different suppliers. "
" The car we hired was not available but the replacement was a good upgrade. There were no English instructions in the car and it had several advanced features. Drop-off at Geneva was difficult as there were no instructions on where to return, we used the wrong entrance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARETH - 17 September 2018
" ran like clockwork. could have been improved by map of how what lane to get into to get into drop off zone "
" Very efficient, dealt quickly with an issue with a tyre. nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 14 September 2018
" great service throughout "
" great service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 12 September 2018
" Nice people. "
" Quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PAUL - 11 September 2018
" Would only use Auto Europe again if this is resolved to our satisfaction. If they try to wriggle out of paying as we took full exemption policy with them then we would not use again. "
" Car was lovely until we returned the vehicle which they claimed the wheel hub was damaged. We did not think to check this prior to taking the vehicle and did not believe we did any damage but if we did we were prepared to pay but not 425 euros which is an astronomical amount as alloys can be replaced for £50!! Felt like a criminal as he was checking the car as if he was determined to find something wrong. Would never hire from them again!!!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JAMES - 08 September 2018
" I have used autoeurope a number of times and it has always been very straightforward. "
" Very smooth rental experience, couldn't fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 06 September 2018
" Awful "
" deliberately unclear charges for car seat for children. In addition there was a very small scratch which was on the car we hadn't spotted before hired car was not done by us and then within 10 seconds the person checking in had spotted it. Clearly a scam. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by EITAN - 03 September 2018
" satisfied "
" I left the key in the key box since i returned the car early in the morning. I didn't got any conformation that everything is ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COLIN - 03 September 2018
" Auto Europe details & conditions are always clear unlike other car hire brokers Good base price "
" Extra charge for breakdown in France is a rip off, these vehicles are always under warranty therefore there should be no extra cost..... just a money making scheme. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 01 September 2018
" See above "
" Upon off-hiring staff member questioned me about lack of parcel shelf. I explained that there never was a parcel shelf. Then left for about 15mins for him to check something out. Felt accused - why would i nick a parcel shelf for a fiesta!. Finally came back and said it was fine..obviously.. extra stress caused.. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASEL, CH - Reviewed by SIMON - 01 September 2018
" Easy booking on website and car was above expectations "
" Very quick service on arrival and departure. Very low mileage car. Upgraded to automatic and GPS. Great service overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 01 September 2018
" Very helpful booking system, reminders and clear directions and advice given. Could not fault experience. "
" Very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 25 August 2018
" definitely would recommend "
" Good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by GLEN - 24 August 2018
" Great "
" Great had a upgrade to a BMW X1 can't go wrong for the price I paid for 285£. Livid. Have booked another one for Lisbon with auto Europe again. Hope this feed back helps. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 24 August 2018
" All works smoothly and prices are very good "
" No people available to check car out from garage - Hence if any issues would have needed to head back to the main counter. Also found a bottle sitting on back seat ?! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by MICHAL - 23 August 2018
" Smooth rental, helpful staff on autoeurope phone lines (for whatever reason, I could not have added my flight details into my booking and they did it for me in an instant). Smooth car collection, and drop off. "
" Dollar at Zurich international airport: I have arrived to the counter roughly half an hour sooner before my pick up time, and they did not have any car from the category I booked ready. I was expexting them to ask me to wait until my pick up time, but I was very pleased when I have been offered a free upgrade and I drove away in a couple of minutes. Thumbs up for the Slovenian guy at the counter, and also for his manager (presumably) who, when asked what he should do, just said "Give him the toyota before somebody else grabs it" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 21 August 2018
" I am a regular customer of yours "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 15 August 2018
" Happy with the booking process, the hire car and pick up and drop off. I thought the cost was high for 5 days, but this was a late booking in mid-August. "
" Everything went very well, although it was through Hertz who I take represent Dollar at Geneva airport "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 14 August 2018
" Outstanding support in everyway. "
" Very polite and pleasant counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GAVIN - 12 August 2018
" Shall definitely use again. "
" Efficient, friendly and reasonable value. The only very slight issue was the longish waiting time to be attended to at the Hertz / Dollar desk at Geneva Airport. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 12 August 2018
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MARK - 06 August 2018
" Very good service and car "
" Speedy sevice at Geneva (swiss side) Great new car, would recommend and use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by TANYA - 06 August 2018
" Everything was super easy, well organised and efficient! Took no time at all handing over, car was brand new and best price going for the dates we wanted. Only thing was it was a little confusing figuring out which desk we needed to go to initially. Otherwise, brilliant! "
" Everything was super easy, well organised and efficient! Took no time at all handing over, car was brand new and best price going for the dates we wanted. Only thing was it was a little confusing figuring out which desk we needed to go to initially. Otherwise, brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 05 August 2018
" Annoyed I had to take out breakdown cover as apparently if you take the car over to France and breakdown your not covered for France even though Geneva is right on the Swiss/French border. "
" Hire was not a Dollar car but a Hertz car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GEORGE - 31 July 2018
" See above "
" Our Geneva experience service and car first class with Dollar. However our experience in Nice ref UK4394053-1 was very poor with Interrent long wait in hot sun, smaller car than booked forced to upgrade, charged for cleaning, car in poor condition, customers complaining of sharp practice, would never deal with them again and you should consider the effect on your reputation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEONARD - 30 July 2018
" Very good "
" Very Good service while other companies had long ques "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEFFREY - 30 July 2018
" Delightful "
" Just what we wanted and there was water in the Washer bottle!! Would like just a paper mat in the car to try and keep clean? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANDREW - 29 July 2018
" Easy throughout "
" Very efficienteasy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ADAM - 27 July 2018
" very good "
" all went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 23 July 2018
" Very good "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 05 July 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 01 July 2018
" A slight wait at collection but not too bad. The car was not the one that we expected but a perfect good alternative. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GAVIN - 27 June 2018
" Fabulous car, brand new, very friendly staff, excellent "
" Other than the drop off everything was great, but Geneva airport was a nightmare, too many cars, not enough spaces and lack of guidance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PATRICIA - 23 June 2018
" Straight forward and staff were extremely helpful "
" I would have rated dollar with a 10 except we had requested a fait. 500 or similar small car. We particularly wanted a small car for ease of driving but were told we were getting an upgrade (which we didn't want) and had no choice. I understand that it is part of the terms and conditions but we were very disappointed "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 21 June 2018
" Booked a car in January, a week before the car hire I cancelled the car and rebooked the same car €50 cheaper "
" Booked a manual gearbox car, but got an auto gearbox car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by NICHOLAS - 15 June 2018
" Another issue was that I wanted to extend your insurance for one more day, as i decided to rent the car for one additional day when i collected the car, and dealt directly with Hertz. But your office declined to offer that facility because i had extended directly. I would have extended through AE but you do not allow changes at short notice. So you should find ways to be more flexible regarding rental extensions and offer of your insurance. "
" I actually dealt with Hertz. All good except for one thing - explanation of Roadside Assistance policy for travel outside of Switzerland, CHF 35 one-time or face a CHF 500 call-out fee, regardless of the circumstances. Based on that I declined the offer. When I had a breakdown due to flat battery and needed assistance while in Austria rather than face a CHF 500 charge I called a local service who charged me EUR 139. On reporting to the Hertz Zurich office I was informed that in this circumstance I would most likely not have been charged if i had called the Hertz CH assistance hotline. Had this been explained more clearly I may have saved myself EUR 39, which I will now claim from my Auto Europe insurance. So please advise Hertz to be more clear about the circumstances in which they would charge the call out fee of CHF 500. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NORMAN - 27 April 2018
" Easy process although at Geneva having to take shuttle bus is inconvenient and time consuming. Vehicle return not obvious. "
" Expensive to hire relative to other countries, spec of vehicle higher than required. Hiring process easy and efficient; helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 24 June 2015
" Well you guys did the paper work right, and nothing to do with the actual hire? "
" Their desk at the airport was not manned, with a small apology sign saying it was closed. We asked at a neighbouring desk who informed us that we would need to go to their offices located at the car hire depot, bus transfers took us there. At that location their offices were closed, with a sign on the door saying to use the Hertz office, so we made our way there. The staff there were courteous friendly and helpful. "
GENEVA, CH - Reviewed by ZILVINAS - 22 June 2015
" Can not rate DOLLAR because my rent was transfered to HERZ. Experience with HERZ was highly satisfactory. "
GENEVA, CH - Reviewed by PETER - 16 June 2015
" Only told at desk that if I left Switzerland breakdown cover was not included and I would have to pay an extra CHF 35 for 4 days cover ! Apart from that everything was fine "
GENEVA, CH - Reviewed by MARK - 07 June 2015
" Very friendly service. The lady receiving the car back from Hertz was extremely friendly and helpful. We had a Jeep which was an absolute pleasure to drive. Thank you "
GENEVA, CH - Reviewed by GILLIAN - 30 May 2015
" Terrible queue with only 1 person serving. Then told that there was extra to pay for breakdown services as taking the car to France ( which had already been specfied on the booking). Then when I returned the car was redirected to return the car to Hertz instead. I won't be using Dollar again. "
GENEVA, CH - Reviewed by ADRIAN - 20 May 2015
" you gave incorrect instructions in the rental voucher on where to find the Dollar rental office at Geneva airport, and we almost missed our pick-up. You failed to tell us that Dollar does not include roadside assistance outside Switzerland in the quoted price: once the additional charge was taken into account your rental price was uncompetitive. "
" We never met anyone from Dollar, whose rental office was closed, and which gave incorrect instructions and an inoperative phone number as their only guidance to customers. The Hertz staff who stayed late to sort out the rental once we had been redirected there were very helpful. They expressed astonishment that Auto-Europe had been incapable of giving correct directions on the voucher, and had not communicated Dollar's policy on roadside assistance, as above. "
ZURICH, CH - Reviewed by KEITH - 18 May 2015
" all ok "
" had to wait about 45 mins to be seen due to the number of other people waiting to be seen . not really ideal at the start of a short break. need more staff "
GENEVA, CH - Reviewed by ALEXANDER - 09 May 2015
" Staff were very helpful. "
GENEVA, CH - Reviewed by MARIA - 05 May 2015
" The fact that we could not pay the deposit with a debit card, was not clarified for us when we did the purchase, we had to wait for 5 hours at the airport for our friend to arrive with a credit card, otherwise we would have lost the reservation . "
GENEVA, CH - Reviewed by ADAM - 14 April 2015
" all went well with our rental experiences "
" cars were fine and pick up in Geneva was fine, ladies at desk helpful. had to get bus to office but was very quick and walking distance really. "
GENEVA, CH - Reviewed by STEWART - 14 April 2015
" No check in desk at airport ... Had to go to car park .. "
GENEVA, CH - Reviewed by MICHAEL - 26 March 2015
" Easy to use, competitive prices "
" Have to go through to car park to sort paperwork- a bit of a pain, especially when lots of people waiting "
GENEVA, CH - Reviewed by PIERS - 22 March 2015
" Quick easy way to get a see options good price. "
" They charged for chains on top of rental paid without my permission. If winterisation is mandatory for Geneva it should be included in the rental charge up front. However it is great to get Hertz service at Dollar rates. "
GENEVA, CH - Reviewed by PATRICK - 01 March 2015
" Excellent!! "
" Fantastic!!! "
GENEVA, CH - Reviewed by ROBERT - 20 February 2015
" I use Auto Europe 5 or 6 times per year and always have a totally satisfactory service "
" The quality of the car was poor. It had done a much higher mileage than normal rental cars , was slow, under powered relative to other equivalent rentals, and was noisy and rattled a lot. In addition, the parcel shelf was damaged. The car had numerous surface marks which were not visible in the dark car park at night at the time of collection and on returning the vehicle, I was accused of being responsible for one such mark. I refute the claim that I am responsible for this damage. The personnel on return were unhelpful and refused to accept my arguments. I will never use Dollar again and intend complaining to Hertz. "
GENEVA, CH - Reviewed by ROBERT - 20 February 2015
" I use Auto Europe 5 or 6 times per year and always have a totally satisfactory service "
" The quality of the car was poor. It had done a much higher mileage than normal rental cars , was slow, under powered relative to other equivalent rentals, and was noisy and rattled a lot. In addition, the parcel shelf was damaged. The car had numerous surface marks which were not visible in the dark car park at night at the time of collection and on returning the vehicle, I was accused of being responsible for one such mark. I refute the claim that I am responsible for this damage. The personnel on return were unhelpful and refused to accept my arguments. I will never use Dollar again and intend complaining to Hertz. "
GENEVA, CH - Reviewed by PAUL - 02 February 2015
" Had to wait 15 - 20 minutes or so for the car, which was not ideal, but at least it was a real 15 - 20 minutes and not 45 - 60. Apart from that the car was great and the staff were friendly. "
" Had to wait 15 - 20 minutes or so for the car, which was not ideal, but at least it was a real 15 - 20 minutes and not 45 - 60. Apart from that the car was great and the staff were friendly. "
GENEVA, CH - Reviewed by ADRIAN - 28 January 2015
" Excellent service, online choice and best rates "
" Very straightforward and easy to deal with "
GENEVA, CH - Reviewed by MICHAEL - 27 January 2015
" It all went very smoothly and we were very pleased with the vehicle "
" Bigger signs at the desk and in carpark "
GENEVA, CH - Reviewed by ROLETTE - 14 January 2015
" I have been using Auto Europe for some years now and am very happy with the service. "
" Maybe tell customers the office is opposite Herz? "
GENEVA, CH - Reviewed by LEE - 04 January 2015
" Good service but I expected a better vehicle than the Toyota Auris we were given, especially as we paid so far in advance. In all the years of booking a "Golf or similar" I have never actually had one! "
" Car was tired and showed more body work damage than was reasonable, making it difficult to check its condition before departure. The staff were all excellent though and very helpful but the return was difficult due to a lack of signage. The offer of 85 Swiss francs for a full tank of petrol was a bit of try on as it only cost me 65 sfr to fill an almost empty tank on return. "
GENEVA, CH - Reviewed by JOHN - 31 December 2014
" Happy with booking process and the car provided, although note that the cost this year had increased significantly - and I book for around this time every year. Your staff helpful on the telephone after your booking app failed to function properly on my iPad. "
" Better signage in the pick-up parking would be helpful to avoid unnecessary wandering around trying to find the correct desk! Again, staff helpful. "
GENEVA, CH - Reviewed by WARREN - 26 December 2014
" Great to see all extras included in up front cost, and to have no additional costs when returning the car "
" Good quality car. Efficient check out / check in. "
GENEVA, CH - Reviewed by STEPHEN - 08 December 2014
" Easy to use and good website and very competitive rates. Perfect! "
" Good Quality Cars, great value for money - PERFECT! "
GENEVA, CH - Reviewed by BRIAN - 12 October 2014
" good service, good price. "
" as above. a satisfying experience. "
ZURICH, CH - Reviewed by SHLOMO - 21 August 2014
" the car i got was small for my group but otherwise was clean boot was large for 1 case only "
GENEVA, CH - Reviewed by DAVID - 19 August 2014
" Very good car easy to pick up at the airport thanks "
" First class new car thank you "
GENEVA, CH - Reviewed by IAN - 12 August 2014
" A very easy, straightforward and transparent rental process. "
" Overall, I was very happy with Dollar, particularly with the unexpected car upgrade(!), but I did feel that they were slightly vague about additional insurances and the amount which would be 'blocked' on the credit card. "
GENEVA, CH - Reviewed by SIMON - 23 July 2014
" very quick and easy "
" excellent service and quick and easy "
GENEVA, CH - Reviewed by RODERICK - 16 June 2014
" simple web site , no hidden extras , all very clear "
" easy and efficient pick up and drop back, car clean and very economical, happy to have an upgrade FOC! "
GENEVA, CH - Reviewed by RODERICK - 16 June 2014
" simple web site , no hidden extras , all very clear "
" easy and efficient pick up and drop back, car clean and very economical, happy to have an upgrade FOC! "
GENEVA, CH - Reviewed by NORMAN - 20 May 2014
" I found the company ok to deal with. "
" The only suggestion I can make based on my own experience was the lack of any explanation regarding the cars controls and equipment. I had to find out bye trial and error. "
GENEVA, CH - Reviewed by MICHEL - 26 April 2014
" Didn't see that we had to pay extra because going to France; came as late surprise. "
" Very good service when it started but had to wait at counter before someone arrived. "