Auto Europe
- North America
- Central America
DUBROVNIK CAR HIRE REVIEWS
Car hire reviews in Dubrovnik
Affectionately known as the Pearl of the Adriatic, the enchanting city of Dubrovnik in southern Croatia is one of the most photographed places in Europe. Founded in the 7th century, the famous Old Town with its ancient walls is a major draw for tourists and a highly-valued UNESCO World Heritage Site. Head for the pedestrianised Stradun district for morning coffee before visiting the Baroque-style Dubrovnik Cathedral housing a treasury filled with rare artifacts, including a piece of the cross upon which Jesus Christ was crucified. Games of Thrones fans will recognise many key landmarks from the series, including King's Landing and the historic Fort Lovrijenac. You won't want to miss the Dubrovnik Cable Car which hauls visitors high above the Old Town for breathtaking views over the city and vast stretches of the Adriatic Coast. Dubrovnik is also well placed for exploring southern Croatia, a land of quaint little fishing villages and long sandy beaches. Use your car hire in Dubrovnik to visit the picturesque seaside town of Cavtat and the beautiful Peljesac Peninsula.
Established in 1954, Auto Europe offers the best car hire deals and the widest choice of vehicles at Dubrovnik Airport and other key locations in the city with flexibility and efficiency. As one of the world's leading online car hire companies, we currently have more than 28,000 pick-up and drop-off locations available in over 190 different destinations, plus our award-winning rental specialists are on hand to help anyone planning to rent a car in Dubrovnik. For honest opinions of our many vehicle rental products and services in and around Dubrovnik, check out the Dubrovnik car hire reviews provided by some of our recent customers.
AUTO EUROPE DUBROVNIK, CROATIA Car Rental Reviews
Average Rating for Auto Europe Dubrovnik:
DUBROVNIK, HR - Reviewed by DARREN - 05 September 2025
" I love auto Europe excellent customer service "
" Did have car on pick up sold me a different car tried using a notified flight delay as an excuse despite me calling ahead to inform them of the delay "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by IAN - 03 September 2025
" the whole experience from booking to collecting the car and returning was first rate. "
" first rate service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DAVID - 25 August 2025
" Cheapest option :) "
" Extensive pick-up, but no-one on site for drop-off, so I don't really know whether or not everything was OK. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 23 August 2025
" Very good "
" All excellent. Can't fault the car or the service in any way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 21 August 2025
" Good service, Goldcar advised me to book direct next time as the all inclusive cover often requires police reports in the event of damages and can be difficult to claim your money back? I have no idea how true that is. "
" Everything was great, only downside was that the office is only open from 08:00 and our flight was 08:30. There's a drop box but then you don't have any confirmation they actually received the car back and if it's damaged after the car is left there is no evidence it wasn't you. I took videos and photos of the car as I left it and of me putting the keys in the box, as a precautionary measure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TOBIAS - 20 August 2025
" Great experience- new high spec car "
" Good car for the week. Clean new efficient. Pick up early sunday am was uncomfortable 1 location of booth not clear in correspondence- it was a bit of a walk and lots of asking 2 was not aware I needed a Credit Card - would like more emphasis at time of booking. 3 Extras eg cleaning, insurance for cross boarder journeys, going on islands could be explicit. Im sure these are in small print but for specific locations there might be a set of relevant extra details. Shame sat nav was so expensive an option Overall. Great experience and very efficient friendly drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JUSTIN - 15 August 2025
" AE were helpful enough, and had some good inside information to help with changing the collection times. I would use again. "
" The staff were great and helpful, but the car was rough and clunky, it did the job but it was not worth the money. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by SANDRA - 13 August 2025
" As above "
" Easy to book and staff available despite late arrival of the flight. Quick and efficient when getting keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 09 August 2025
" See my comments above! "
" Total scam booked the car 4 months before trip paid in full our flight was cancelled we emailed you and called green motion. we managed to get a flight the next morning only to find the hire cancelled and no chance to get a car ( needed a 6 seater) as nowadays lots of flights are delayed it looks like a legal scam. After all I paid for a rental for the week it shouldn't matter when I pick up the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by NICHOLAS - 05 August 2025
" As mentioned was shocked by the massive daily charge for child seats "
" Massive charge for baby seats - what a rip-off "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by PAUL - 04 August 2025
" was all easier that I was expecting "
" very happy with carwiz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by STEWART - 22 July 2025
" Auto Europe are clearly just a broker and the instructions for arriving at the airport and to find the car hire booth were useless. As was the call I had to make to try and find out more info. I was simply provided with a telephone number to call Garage 1. Awkward when you're travelling with a family.....last thing I had to hand was a pen and paper to take the number down!! "
" Garage were absolutely fine - when I found them!! The Auto Europe instructions were useless meaning I then had to phone to find out where they were! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 21 July 2025
" Brilliant car great price great service. "
" One word Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JEROME - 20 July 2025
" No problem with Auto Europe "
" Extra payment wanted (€80) for cross border travel insurance at pickup desk a unexpected surprise which was not mentioned in voucher conditions. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by VERITY - 07 July 2025
" Would not use again. Would go for a company where we know what we are getting. "
" The car we were given was very old with several large scratches/damage. There were warning lights that came on and hadn't been fixed. We were given the car with almost no petrol in which was particularly inconvenient when we were picking up after most petrol stations had closed so had to make a detour to find a late opening petrol station. The staff were very friendly and efficient. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by KATIE - 05 July 2025
" Would definitely use again. "
" The office was just a short walk from the terminal. The staff were efficient and friendly. The car was great, it looked quite new. There were a few scratches on it that the guy who sorted the rental pointed out. We videoed the car before leaving and luckily we did as on drop off the lady that checked the car over queried one of the larger scratches but luckily we were able to show her the video of the scratch when we first collected the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MICHAEL - 30 June 2025
" Easy and good value "
" The staff at Dubrovnik were excellent. Very helpful and friendly and one of the best car hire experiences I've had in years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DANIEL - 24 June 2025
" Hidden costs Duplicating costs Different car (no maps / apple car play) Don't accept Amex credit card. Poor customer service. "
" Already raised a query with you to call me regarding my experience. Still waiting. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by PAUL - 11 June 2025
" This is the first time that I have been disappointed with a Auto Europe hire. "
" The car was old and battered - covered in scratches and dents - not what I expected given we had hired a Premium SUV. Furthermore, the engine warning light was on throughout the whole week - I pointed this out at the start of the hire process and was told not to worry about it! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by LOUISA - 10 June 2025
" Have used Auto Europe in multiple occasions with no problem "
" Very professional and one of the best rental companies we have used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PAUL - 10 June 2025
" Always provides an excellent service. "
" Alamo at Dubrovnik provided an excellent service. The staff were very accommodating and approachable. Our flight was delayed by 2 and a half hours so we arrived at the car hire office more than an hour after thru should have closed for the day. We want to state how much appreciated them waiting for us to arrive even though it was well after midnight. The member of staff was sorted out from off at split was as very helpful and pleasant. I would definitely recommend Alamo to anyone requiring car hire in Croatia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GEORGE - 10 June 2025
" Excellent, as usual "
" Efficient and friendly. Will definitely use Auto Union at Dubrovnik in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEVEN - 27 May 2025
" Pleased with the experience in general. "
" Good experience overall although vehicle had a reasonable amount of damage upon collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by DARREN - 25 May 2025
" Always great value and service "
" Friendly helpful staff, smooth process, easy drop off, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 24 May 2025
" See above "
" Car first given had a crack on the passenger side of the front windshield but told it would've ok. After a few days this spread to the drivers side so we had to return the vehicle. The original was a VW Golf diesel the replacement an opel and whilst it may have been in the same category was nowhere the same driving experience and drank petroleum, "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by MICHAEL - 11 May 2025
" I have booked with Auto Europe before but would not again as the quality of provider (Green Motion) that you used were substandard and bordering on providing unusable vehicles. I read online reviews when I received the voucher before I arrived in DUBROVNIK but thought I'd give it a chance and not believe the genuine reviews who all had a similar experience to me with old, unsafe vehicles. Auto Europe should not use green motion if they want to keep a god reputation. "
" I was very disappointed with the poor quality of car having booked through what I believed to be a reputable company - Auto Europe. I wasn't aware that green motion was the actual provider and if you look at online reviews you will see that people have had similar experiences to me. They said that the small fiat 500 (or similar) wasn't available so they provided an upgrade - an old Mercedes suv. The car was too big, have dents/scratches on every panel (I can send the check in documents), had tyre pressure Waring lights on, air bag inactive lights on and the suspension clanked every time the car went over a usual road bump. In short the vehicle wasn't fit for a hire car and not fit for what I expected from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by PETER - 29 April 2025
" Shocking experience "
" I had paid for a car in advance and did not get one when I arrived, so the experience is shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by ROBERT - 03 December 2024
" When I was picking up the car, I phoned your call centre to clarify the above, but they were not able to help. "
" Firefly charged me an extra 87.50 euros for "Senior Driver Supplement". I had thought that all charges, including those related to my age (74) were included in the amount I had paid Auto Europe. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MAJA - 10 November 2024
" Extremely unprofessional company who mistakenly took €800 deposit from me for no reason at all. Still fighting and complaining for a month now to receive that money back. Awful customer service no replies at all to my complaints and no money back. I will steer well away from this company and will make sure I tell everyone of my horrible stressful experience. That aside I just want my money back!!! "
" Still waiting for €800 deposit that was taken off me even though I returned the vehicle in exact same condition as it was when I hired it. I have been waiting for a month and as yet no one replied to my emails. I formally complained and as yet am to hear from both green motion and auto Europe. Awful experience that is still ongoing as I am still fighting for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by JEREMY - 01 November 2024
" Easy collection and drop off. Pleasant and helpful staff. "
" Great value, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ALAN - 30 October 2024
" I rent cars frequently and can say that this was the worst customer service I've ever experienced. Cheap but certainly not cheerful! "
" No meet and greet as arranged on arrival at Dubrovnik. No answer on mobile number supplied. Airport info desk had never heard of ABC and they weren't listed next to the car rental freephone in terminal (15 more reputable rental outlets were listed). Had to exit airport, cross the road and ask around other rental outlets before eventually finding ABC in a shack with no ABC signage at all. The member of staff at the counter was then not only unapologetic, but argumentative and rude. Fuel tank was not full as agreed. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by ALAN - 26 October 2024
" Friendly helpful service- great value too "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by BENJAMIN - 24 October 2024
" Super easy to set up and no hidden charges, the staff were very friendly and explained the procedure fully. Would use again for sure! "
" Super easy to set up and no hidden charges, the staff were very friendly and explained the procedure fully. Would use again for sure! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MIIKA - 24 October 2024
" Just fine "
" The car was pretty beaten up with more than 250 000 km on the clock. Dents, scratches and the driver door inner handle was about to fall off. But it ran fine so I didn't mind. What got me though were the tyres. They were probably as old as the car and the tread depth was clearly below the legal limit. Luckily it didn't rain. Someone is going to have a flat tyre or worse. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by MARTÍN - 04 October 2024
" Very well organised "
" Staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by GORDON - 04 October 2024
" It was the first dissapointing experience with AutoEurope but it really started our long awaited holiday with a very bad, disappointed taste in our mouths. Not great at all. "
" We had booked a BMW or like. Directions to the car hire pickup place were terrible. Had to call them, they were not helpful. When we arrived told there were no BMWs and gave us an old, damaged Skoda estate. Will never use them again. They waived the cross border fee in lieu of not having a BMW but that was not really the point. If we'd wanted a skoda we would have booked a skoda. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by JANET - 03 October 2024
" Easy to book online "
" Efficient service from pick-up to drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by RICHARD - 03 October 2024
" as above box "
" Nice and easy to deal with. Clear web site and easy to understand. On collecting car, staff were very friendly and helpful both times. Can't fault them. Car was nice and clean and in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by EMANUELA - 30 September 2024
" is good for price comparison but need to be very careful with provider "
" there was no car available when we got there at the stated time in the morning and we were asked to come back in the evening. The counter staff had no way of providing compensation. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by KEVIN - 28 September 2024
" I would suggest some kind of compensation is in order for these repeated poor experiences. "
" I called to pre-warn that our flight was running late. The agent advised that Green Motion would close at 10 PM. We landed at 9.40 PM, so I called again and asked if he could stay open for me - the answer was a firm "we close at 10 PM" so I arranged to return for the car the next morning and took an (expensive) cab to my accommodation and back to Green Motion the following morning. When I arrived, the car hire agent informed me that he had rented the SUV I had booked to another customer. He said he didn't think I would come back for it. Instead of a spacious SUV I was offered a Skoda with 185,000 miles on the clock with at least 12-15 serious scratches and dents, a wheel trim missing and a warning sign saying "oil service overdue." It was the only car available. I have been using AutoEurope for many years, but this is the second time this year the company has introduced a hiring agent that falls below expected minimum standards. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by MATTHEW - 27 September 2024
" Excellent service "
" We needed the car to be picked up earlier than our drop off date. Enterprise arranged this without any problem whatsoever. This was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOSEPH - 23 September 2024
" Good booking. Prompt check out and return. "
" Quick turn round of vehicles means that cleaning is neglectef "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by NICHOLAS - 22 September 2024
" Easy to se with good choice "
" Efficient and quick service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARK - 17 September 2024
" Everything was speedily done. I'm happy with your business. "
" The staff were very professional and helpful. I couldn't do it enough, especially when we pick the car up. When we dropped it off. The guy could've at least smiled. He was a bit abrupt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by DAVID - 13 September 2024
" One of the smoothest car hire experiences. The staff were warm and friendly. The collection and return processes were flawless "
" Overall, a very positive experience. I can't understand the additional cost for early return. No staff were involved, the key and paperwork were simply placed through an open window. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 05 September 2024
" It was an awful experience and I will be seeking redress. "
" At pick-up was asked to sign for a fuel payment I didn't fully understand. At drop-off I was charged E140 for a minor scratch on passenger wing mirror, plus a E50 admin fee. I don't dispute the scratch. I do have an issue with the daylight robbery of the fees charged. I paid under protest and will be pursuing the matter further. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by TARA - 04 September 2024
" Had a good rating online. Coykd have had the cross border information to select as part of the application but I had to email and get this added on "
" Picking car up was near terminal building. Collection/pick up quick & no unnecessary upselling Only small annoyance was fuel wasn't full so hard to return to same level. full to full would have been easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by DARIUSZ - 01 September 2024
" Never again "
" Looks like scam. Cancel our booking when we was at aircraft. Definitely not recommended. Use companies very popular in all world. Prices are a bit bigger then poor companies like ABC RENT but always you will get what you booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by BEN - 01 September 2024
" Really reasonably priced and site easy to navigate "
" Very efficient and great service. Car we received was great. Would use definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARK - 28 August 2024
" We chose Auto Europe as we'd used them on a number of previous holidays and they've always been fairly trustworthy and reliable, this experience has left a bad mark unfortunately "
" After arriving 1 hour 40 minutes later than our booking time, because we were stuck on the runway for an hour in the UK, sixt said they had released our car. Even though they had full payment, they refused to refund our payment or offer another car at the same price, instead insisting the only option was a BMW @ an additional £240. On returning the car they tried to say a dent in the bumper was not recorded on their system, even though when renting the car it was noted on the system, fortunately we had taken photos of the scrapes and bumps. As soon as we said we had photos they remarkably found the note of the dent. When we made the booking we chose Sixt because it had the highest rating. We also chose the addition insurance option from Auto Europe, but Sixt said they didn't recognise this insurance as it was for the original car and not the more expensive one. When we argued with Sixt about all of these issues, they refused to acknowledge any responsibility and referred us back to Auto Europe as we booked though them. Given that we booked in good faith with the highest recommend car rental company in Dubrovnik and took the most expensive insurance I genuinely cannot see what more we could have done to avoid this all too common situation when renting abroad. Overall a very frustrating and difficult start, and end, to our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by RUI - 28 August 2024
" The car pick up was terrible as a customer was complaining about the service and I had to wait 1 hour. The office is very small and I had to wait a long time outside under 40 degrees. The car was old but good. The price was convenient. "
" Very hot place and old car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by GRAEME - 27 August 2024
" . "
" Car was not clean on collection. Car was SUV and not Premium category as per reservation. Increased deposit originally requested than what was confirmed on reservation. Increased Excess than what was confirmed on reservation. Car was provided on Same to Same fuel policy, instead of Full to full as per reservation. Drop-Off Office advertised opening hours till 20:00, was closed at 19:30 upon return of vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by IVAYLO - 21 August 2024
" Quick and efficient "
" Extremely good service. Check in was very efficient and quick. Staff was very courteous and friendly despite us being 1h late due to a delayed flight. The car was in great condition. No issues, hidden fees or nasty surprises. Drop off was done in 5 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 18 August 2024
" Poor customer service, unable to get any help or advice with our issue with Garage No1. "
" Instructions to get to the office need to be clearer; "across the road from the airport" is confusing because there are lots of car hire companies which are actually across the road. Garage No 1 is not just opposite. Our flight was 2 hours late getting to Dubrovnik, we called the number for Garage No 1 as we could not find it, we were told to wait where we were as someone was coming to collect us (me, wife and 3 young kids at 1100pm). Noone showed, this despite calling again and being told they were on their way. Another hire company helped us by taking us to the Garage office, noone there lights off. Called the number again, told again that someone was coming. Waited for another 45 mins, noone showed, had to pay for a taxi to accommodation (€70). Arrived at just before 0100. Very poor. Tried to Contact Auto Europe on the helpline and via Twitter, no reply or help given. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MICHAEL - 09 August 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by MATTHEW - 05 August 2024
" Nightmare "
" We were supposed to pick it up in Dubrovnik on 24th JULY,but KLM delayed out flight till next day.I wrote to you to try and get a car for the next day,but we did'nt even get informed that it was ABC rental.Nonnw fo the other companies that were near ABC apparently,but we were led to believe it was outside airport where all the other comoanies were.Although you knew our new flight number,exactly same number,arriving at 1130pm,it says on your booking ,you close at 11.15pm,so why did;nt you inform us tht you would be closed anyway, I demand a full refund of the money you took out of my bank. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by GARY - 01 August 2024
" Very easy and simple search and booking process. Lots of options and good pricing. "
" Simple enough collection and drop off. Staff okay. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by NIGEL - 12 July 2024
" We have used Auto-Europe a lot, and to be fair this is the only really bad experience we have "
" Amount of damage to car made the agreement look like a join the dots. Also the car had almost no fuel in. We arrived late in the evening and were told to go to a nearby filling station but it was due to shut in the next 15 minutes. Additionally the location was badly lit and required crossing several roads including the main access road to the airport to get to the site. The instructions on the agreement where not easy to understand when trying to find the rental office. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by MICHAEL - 11 July 2024
" Easy to book through Autoeurope giving a decent price but Carwiz Dubrovnik were terrible. "
" Long wait time along with everyone somehow not being able to put their deposit down on their card machines. A time limit is given where you lose your booking if its not sorted, forcing everyone waiting around us to buy the extra insurance from them, charging different prices for everyone. Car was dirty inside, warning lights flashed up, engine sounded like it was on its last legs at 10k miles. Not a pleasant experience and something i've never had to deal with with rentals before. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by JOHN - 10 July 2024
" Quick way to find good prices "
" The quickest and easiest collection and drop off I've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CALLUM - 09 July 2024
" The pressure to take out the insurance at the desk on top of what I had purchased was unrivalled, the CARWIZ staff explained that if I broke down or caused any damage I would be liable for everything and I must take out their insurance to ensure I had no issues "
" Arrived and pressured into taking out further insurance despite taking the higher insurance with yourselves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by JOSEPH - 04 July 2024
" I do not even bother looking elsewhere. Auto Europe always satifies me with price and availability. "
" Check-in was hassle free, I received an upgrade. Car was very new and clean. Return check-in, at a busy time was straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TERRY - 03 July 2024
" Absolute rip-off "
" Big ripoff with extra costs at the collection "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by IAN - 27 June 2024
" I've said it all "
" Garage provided great service once we found them. When you are tired offa. Flight finding hire company off airport another 200m away with no directions is rubbish. They were also the most pick on any minor points. We hire the car with a. Few nicks but I've never been subjected to as much scrutiny for the car and return it felt like they were desperate to charge for a knock. That said the car was good (no apple play so made navigation hard) and the staff seemed lovely and quite quick. I would try never to hire from them Again based solely on location "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by IAN - 27 June 2024
" We had an awful experience and all you cared about was making sure you had your slice of the money, there is nothing else other than middle man greed with you. We hired a car through you which stated in the contract that out of hours fees were included. Upon arrival, the provider said it was a mistake and we needed to pay an additional €120 for the out of hours service, but admitted that the contract stated otherwise. They said we could leave and lose our money, or pay the additional. We expected that AutoEurope would recognise this as illegitimate instantly, but instead you said we should have paid the fee and "tried" to reclaim it through them. Now you have said a bunch of lies that we were late, when we weren't, and you are not going to provide a refund. You are a terrible company that provides no means for review. You publish your own review which isn't gauged and all others on independent sites highlight massively lower ratings. "
" We arrived and the Rental Agency refused to rent us the car unless we paid Out of Hours fees of €60 each for pick up and drop off. We explained that it was clearly written in the contract that this fee was included in our rental price, which they acknowledged, but said it is a mistake. They said the only way they will rent the car is if we pay the additional amount. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by DANNY - 25 June 2024
" Not friendly or helpful, rude staff and who just want to get more money out of you !! "
" Terrible service after forgetting the credit card the car was booked through, we explained this to the member of Staff. We asked for the deposit to be billed to the original credit that the car was booked with, we were told no. We had another credit card and asked if we could use this we were told no. We then asked if we could use a debit card for the deposit and we were told no and that without the original credit card we couldn't take a car. With a crying over tiered toddler in the baking heat the only option was to pay another £250 euros to actually be able to get the car which was a lot more then the original cost to hire a car !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by ARMANDO - 21 June 2024
" The staff were ok, only the one person, so did take a while to be seen to. The condition of the car as mentioned was pretty bad! "
" The car was battered, dents and scraps on practically every panel, dirty/dusty inside and out, pretty appalling to be honest. Worst I've ever had! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by JOHN - 20 June 2024
" On arrival, at Garage Car Rental, I went through all the the documents and was then given two options. Option 1 was to pay £220 Euros to cover any damage excess which I would get back when I returned the car and on the condition there was no damge. Option 2 was for them to take 900 Euros from my Credit Card credit card to cover any damage. I expalined I had already paid extra when booked the vehicle for full cover which included any Excess cover and and damage waiver. The woman told me that if i didnt that didnt make a differnce and that I still had to pay either 220 Euros, or 900 Euros as if i didnt and had an incident I would need a full Police Report have the £900 taken from my Credit Card and then try and claim it back when I returned. To stay the hassle I decided to take Option 1 and paid £220 Euros as this covered me for any incindent. I was promised id get it back providing there was no damage. I retuned the car to find on arrival there was nobody there in the office. I ended up taking a video of the vehicle, in the scorching heat, to prove there was no damage, or scratches. A neighbouring Rental car company next door assisited me in telling me where to park the car and where to put the key. I had the car for three days when I dropped it off. I was in Croatia on holiday for 2 weeks and after dropping the car of was there was a further 11 days. Still the 220 Euros had not been credited back to my card. On my 14th Day I had a Taxi drop my wife at the airport, while I went back to Garage to find out why after 11 days, my credit card had not been credited back with the £220 Euros. They told me it had, but it has now been nealry 2 weeks and I am still waiting for the 220 Euros to be credited back to my Credit Card. The girl at the Garage Office told me it could take up to 2 onths which i disbelieve. "
" On arrival, at Garage Car Rental, I went through all the the documents and was then given two options. Option 1 was to pay £220 Euros to cover any damage excess which I would get back when I returned the car and on the condition there was no damge. Option 2 was for them to take 900 Euros from my Credit Card credit card to cover any damage. I expalined I had already paid extra when booked the vehicle for full cover which included any Excess cover and and damage waiver. The woman told me that if i didnt that didnt make a differnce and that I still had to pay either 220 Euros, or 900 Euros as if i didnt and had an incident I would need a full Police Report have the £900 taken from my Credit Card and then try and claim it back when I returned. To stay the hassle I decided to take Option 1 and paid £220 Euros as this covered me for any incindent. I was promised id get it back providing there was no damage. I retuned the car to find on arrival there was nobody there in the office. I ended up taking a video of the vehicle, in the scorching heat, to prove there was no damage, or scratches. A neighbouring Rental car company next door assisited me in telling me where to park the car and where to put the key. I had the car for three days when I dropped it off. I was in Croatia on holiday for 2 weeks and after dropping the car of was there was a further 11 days. Still the 220 Euros had not been credited back to my card. On my 14th Day I had a Taxi drop my wife at the airport, while I went back to Garage to find out why after 11 days, my credit card had not been credited back with the £220 Euros. They told me it had, but it has now been nealry 2 weeks and I am still waiting for the 220 Euros to be credited back to my Credit Card. The girl at the Garage Office told me it could take up to 2 onths which i disbelieve. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TOMMI - 18 June 2024
" AutoEurope was helpful, but I still have my collision deposit 2200 euros on hold, which is not nice. "
" The car was almost new, just like we wanted and needed. No problems or concerns what so ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MICHAEL - 17 June 2024
" Overall very good experience. Will use again. Great value for money. "
" Excellent car however voucher stated to call the number at the airport exit, number was wrong. Instruction should've been either the correct number or to walk 1 min to the collection office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by WILLIAM - 15 June 2024
" All in all good "
" New car , only thing's wrong we're hardly any water in the windscreen reservoir so tan out on second use . And one of the rear plastic over mats had a sticky substance on it from the previous rental and it hadn't been cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by HARIS - 12 June 2024
" Will definitely use CARWIZ again "
" Very smooth and good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TONY - 10 June 2024
" no issues friendly staff, small wait for car "
" good balue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MICHAEL - 08 June 2024
" See above comments "
" Upgraded to much better automatic car (Probably only by luck!!). "Off airport" location but only a short 4-minute walk to office. This probably enables Goldcar to keep costs, and thus rental charges, a bit lower than average. Will definitely seek out Goldcar again but, like most things in this life, price will always be the major deciding factor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by ROBERT - 01 June 2024
" This is a good reliable company to deal with. "
" In general very good. Unfortunately there was no one in the office when I handed back the car "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by ROB - 29 May 2024
" Have used you for years and have only found a better price a couple of times. Your service though is exemplary and always recommend you to friends and family. "
" Very efficient, friendly and professional service both at pick up and drop off. Car was in excellent condition and very happy with the whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GILES - 20 May 2024
" As above, please can you sort out the return of my deposit! It is around £700 "
" Car was in shoddy condition, with carious minor faults. And a fortnight after completing the hire and returning the car, I am still waiting for my deposit to be refunded "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by SAMUEL - 11 April 2024
" Efficient staff whose English speaking was excellent. The car hire office is convenient, just a short walk from the airport. The condition of the car was poor and it was provided with an empty fuel tank. There was no spare set of keys available when we accidentally locked them in the boot. "
" The price was excellent so we weren't expecting anything fancy. However, the front windscreen had a crack all through the middle. I somehow managed to lock the keys in the boot and there was no spare set. We had to pay for key smith "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by NICHOLAS - 31 March 2024
" OK, bought autocars insurance, but Avant Car said it wasn't enough as it needed a Police report, even for a scratch from a car park. So had to lay 50 pounds more "
" OK. Got back by 7pm as counter staff said they would be there till 8pm. They weren't. Very hard to find somewhere to park vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by GAVIN - 24 February 2024
" No real problems. "
" I would prefer to complete the drop off with a member of staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by JOHN - 26 September 2023
" From booking car on website to pick-up and drop-off of car, no issues whatsoever. "
" Friendly and informative staff. Car processing was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MONIQUE - 26 September 2023
" The infos in the voucher are not all clear about the additional costs. They are there but in small captions "
" They tried to scam us trying to sell insurances we did not need saying it was compulsory. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOHN - 24 September 2023
" No problems with Auto Europe, just dishonesty from companies you are selling to clients. "
" Car was very battered, numerous big dents and scraps all over the bodywork very unsatisfactory, and not what you expect to get. On return of vehicle the staff member told us that we had caused a large dent on the side of the vehicle despite the damage being on their paperwork. We had to show him a photo of the damage we took at the time of collection for him to believe us. Yet again a car hire company tries it on and tries to extract money from clients for damage they know already exists. This experience left a very bad taste in the mouth and made us feel very uncomfortable. Similar experience to Bari car rental return in May. List of rental companies I will no longer hire from is growing as Alamo has now joined Thrifty on the list of dishonest companies with sharp practices to try to extract client money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by JAMES - 12 September 2023
" Our flight was cancelled due to the recent UK Air Traffic Control technical issue (most flights into and out of the UK were cancelled). We were at the airport until 6pm and didn't find out until then. We had a lot to sort out (new flights, two hotels in Dubrovnik). The airport had poor wifi. We didn't get to call to change our car hire until the following morning. After about 2 hours on the phone we were told you wouldn't help, because we should have contacted you the day before. We ended up having to rent a new car and pay twice. It's been the worse customers 'service' we have ever experienced. "
" Our flight was cancelled due to the recent UK Air Traffic Control technical issue (most flights into and out of the UK were cancelled). We were at the airport until 6pm and didn't find out until then. We had a lot to sort out (new flights, two hotels in Dubrovnik). The airport had poor wifi. We didn't get to call to change our car hire until the following morning. After about 2 hours on the phone we were told you wouldn't help, because we should have contacted you the day before. We ended up having to rent a new car and pay twice. It's been the worse customers 'service' we have ever experienced. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by RONALD - 10 September 2023
" very happy with the overall booking. "
" CarWiz staff were friendly and honest. No pressure to upgrade local insurance but they pointed out the benefits and left the choice to us the customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DANIEL - 03 September 2023
" Highly recommend Auto Europ! Will use it again! "
" Very professional service! Helpful and nice people in the office. We got a brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 30 August 2023
" There was no-one at the rental office in Dubrovnik when I arrived. When someone did return, they were rude and unhelpful. They also said it would take 2 to 3 hours to cross border into Montenegro which was concerning but in the end it only took 30 mins. "
" I requested an estate car and was provided with a van which I did not want and drove really badly and was difficult to park. There was an issue with the rear suspension which meant the car was squeaking and rattling all the time and did not feel safe. Garage must have known about this issue prior to renting the vehicle. There was also no water in the wind screen wipers. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by IAN - 30 August 2023
" See comments above regarding Garage "
" The car was good and I was also upgraded to an automatic. The staff were polite and helpful. We had had to wait in queue with a number of people after us as well. My biggest negative issue was that I had deliberately gone with the company because they had offered full-to-full fuel, but when I arrived I was told that I could buy a full tank of petrol from them or fill up at the petrol station, ie the car was not provided with a full tank without further payment. The man at the counter told me that my journey would require a full tank and that it was cheaper to buy from them than at the petrol station, so given the pressure of time I agreed and paid an additional €79. However, this turned out to be more than I needed for our trip. This is one of the reasons why I deliberately chose a company that offers full-to-full: to avoid overspending on petrol. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ARKADIUSZ - 29 August 2023
" Excellent "
" Amazing service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 13 August 2023
" No car received "
" I didn't even get the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by DARREN - 01 August 2023
" Auto Europe very efficient, provide an excellent service, have used them numerous times and have always had a positive experience. "
" UNIRENT was extremely helpful and professional- Easy pick up and drop off. Would definitely recommend UNIRENT for anyone looking to rent a car in Croatia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ANDREW - 31 July 2023
" All good "
" Car was virtually new. Pick up quick and no silly sales tactics. Drop off equally quick. Overall very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by KENNETH - 14 July 2023
" Disappointed not to receive any correspondence by email in relation to additional charges if they are in fact legitimate. "
" I have returned hind to find extra charges recorded on my credit card without any notification as to what these represent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GLYN - 10 July 2023
" See above Also Garage not on airport so location needs to be clarified "
" Should make it more clear that they close at 9 pm. €50 for late pick up is excessive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DARIUS - 17 June 2023
" I am very happy using Auto Europe and I am planing to do that in future "
" I am very satisfied with Alamo by Ent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOHN - 14 June 2023
" Auto Europe gave a good selection of providers and vehicle types. "
" We had a great experience using 'Garage' for our car hire. Mato explained everything very clearly with no pressure to buy extras unlike many other car hire companies I have experienced. The car was almost brand new and he took time to check over the car with me and explain the car features. The return of the car again went very smoothly. The car hire building is immediately across from the airport departures/arrivals - a 4-5 minute walk. We would definitely use Garage again if returning to Dubrovnik. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARK - 12 June 2023
" No issues and a happy customer "
" All round excellent. Easy to pick up and drop off and customer service was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JAMES - 29 May 2023
" Xxxx x "
" Xxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by DEREK - 01 May 2023
" everything went smoothly "
" friendle staff and efficient servcie "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JEAN - 12 April 2023
" Have used AutoEurope for years - easy to use and great rates "
" Very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SANDESH - 01 November 2022
" When we went to collect the car at the airport, he wanted to sell us the insurance, when we said we already bought it, he said my bad and forced another Wheels under (WUG) or something as well. I felt he is taking advantage of us as tourists, I had no other option but to buy it. We had to cross the border and his fee was 75 euros. This was incredibly high again. Obviously he can charge what he wants, because we bought this online through you, but we were at his desk needing a car, and could not back out last minute. I spoke to other car rentals around (sixt, enterprise) they said they charge around 20-40 Euros max. The charges in my credit card from AE Europe Ltd is £102.14, but charges from carwiz on the morning I collected the car was an additional £119.10! Amount which I was not aware of, I had just come to collect the car, not make an extra payment which was more than the original payment which came up in your comparison site. "
" When we went to collect the car at the airport, he wanted to sell us the insurance, when we said we already bought it, he said my bad and forced another Wheels under (WUG) or something as well. I felt he is taking advantage of us as tourists, I had no other option but to buy it. We had to cross the border and his fee was 75 euros. This was incredibly high again. Obviously he can charge what he wants, because we bought this online through you, but we were at his desk needing a car, and could not back out last minute. I spoke to other car rentals around (sixt, enterprise) they said they charge around 20-40 Euros max. The charges in my credit card from AE Europe Ltd is £102.14, but charges from carwiz on the morning I collected the car was an additional £119.10! Amount which I was not aware of, I had just come to collect the car, not make an extra payment which was more than the original payment which came up in your comparison site. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by NEIL - 26 October 2022
" Drop off super quick and great value for money rental "
" Once found location everything went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by IAN - 21 October 2022
" The car I hired was so good that I even looked at buying one of the same model when I returned home! I took out full insurance because it offered me peace of mind. I would definitely recommend Garage and Auto Europe for any hire needs in Dubrovnik "
" At the point of pick-up I was extremely impressed with the efficiency and friendliness of the lady who greeted me. Also the same at the time of drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 17 October 2022
" Overall very pleased with what we were supplied by Auto Europe. "
" All was as expected with regards to the car. The only negative was with regards to the GPS unit provided. We were instructed on pick up that we were not allowed to take the car outside Croatia. However, we were traveling to Makarska & unless we used the Peljeski Most bridge we would have to cross the Bosnia/Herzegovina Border. I put in the address of the property where we were staying in Makarska but the GPS still took us to the Border crossing. Meaning we had to do a 30k round trip to get back to the correct route which I had to do using Google maps on my phone. From that point on we did not use the GPS unit as we did not trust it. On returning the car & informing them of this & asking for a part refund on the charges. We were told that we would not get any refund as we should have returned to Dubrovnic Airport for the GPS unit to be updated. We felt that this was not the proper thing to say but there did not appear to be any point in getting into an argument over this so we left it at that. However we feel that this needs to be brought to your attention. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by SUSAN - 11 October 2022
" As above, the car hire voucher stated 'Meet and Greet' at the airport; there was no one to meet us at the airport. Luckily a Croatian holiday rep called the office for us and we were told we needed to walk to their office across the road. When asked, Garage said they do not offer a meet & greet at the airport service so this needs to be made clear on the advertisement and the booking voucher.. "
" The car hire voucher stated 'Meet and Greet' at the airport; there was no one to meet us at the airport & Garage said they do not do meet & greet. The gentleman who dealt with the booking at Garage was exceptionally polite & patient when I had an issue with my credit card & had to call the bank. The Garage office was closed when we went to drop off the car and despite waiting 15 minutes after the drop off time no one came to take the keys, we had to leave them in the post box of the company next door which was a worry. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DERRICK - 10 October 2022
" Easy and efficient at a good price. "
" Close to the airport and quick process to be on the road. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by KEVIN - 08 October 2022
" Autoeurope has always been a good value operator. "
" Service guy was friendly and efficient. Vehicle was quite dirty inside. Rear number plate wasn't secured properly. Warning light kept coming on when driving. Vehicle had low fuel in it when picked up. No one was at office when dropped car off so had to leave key with another operator. Credit card holding deposit still hasn't been released 3 days later! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by YULIA - 07 October 2022
" I had a very nice experience driving the car provided by Carwiz. Nice car, easy to collect and drop off, good price. Definitely will be using in a future more often. Thank you "
" I had a very nice experience driving the car provided by Carwiz. Nice car, easy to collect and drop off, good price. Definitely will be using in a future more often. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by LOUISE - 06 October 2022
" All good. "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by BENJAMIN - 05 October 2022
" none "
" Good prompt service. Fuel efficient car provided. it was clean and in a very good condition. staff at the counter were helpful. for the price, car, season and duration this could have cheaper and better value for money "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GILLIAN - 25 September 2022
" Excellent customer service . Brilliant car . Value for money . "
" Everything was excellent with great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by RICHARD - 25 September 2022
" Quality and condition of vehicle was excellent. "
" The only very slight criticism, as with all car hire, is the time it takes to process when you arrive and while you're waiting for other drivers to be processed. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GRAHAM - 20 September 2022
" All in all it work exactly as we'd hoped "
" Very smooth pick up once we had found the city office. Car was great. Drop off was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ADAM - 17 September 2022
" Friendly and helpful staff "
" Friendly staff, very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ILYA - 15 September 2022
" My experience in dealing with Auto Europe was very good. You found a car for me quickly and on good terms (as it looked on the offer). My only concern is the one I described above. I wish I was given all that information about Garage's terms before signing up. I would have definitely looked somewhere else. "
" The main problem was insurance. When I pick up the car I was offered to buy additional insurance for 350 euros (almost the cost of my rental). They said the insurance I bought with Auto Europe has nothing to do with them (their words). The froze 1,000 euros on my credit card which would cover the excess in case of an accident. The min excess would be 300 euros. They said that even if I get a minor scratch on the car (doesn't matter if it is my fault) I would automatically be charged 300 euros unless I buy their insurance. They said they would of course provide me with confirmation of those excess charges and I could try to get my money from Auto Europe. But that would be entirely between me and your company. I hired cars all my life and that was the first time I came across such an arrangement. That would certainly put me off from dealing with them again. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTYN - 03 September 2022
" Just what we wanted "
" Really positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by MARY - 02 September 2022
" Great service and easy to use. Active were a great Company to use, it was only the issue with the insurance. "
" I was very happy with the service however we were told we needed to pay additional insurance to go onto an Island by Ferry but we did not need to use the ferry, as there was a bridge. I have requested a refund and heard nothing back. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by JOHN - 31 August 2022
" As above question 3. I also think staff need to be more helpful with car and hos everything works - we hadn't driven in another country for many years, so needed more help, but because one man on his own, this was not possible. "
" Because only one member of staff, it is a lengthy process. We had an issue with payment for border control card of 75 euros - we would not take cash abd would only take card in same name of booking. This was not made clear when we booked. Paying with a card caused us charges. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ALAN - 29 August 2022
" As above service and car were ok-good. Ripped off as didn't want to purchase extra insurance as we have our own "
" You need to explain the fuel policy better. You over charged me for fuel telling me it is cheaper when it was not and we did not need a full tank for our trip. Charged an extra 50euro for turning up after 9pm when we were there on time but had to sit and wait for you to deal with 4 other customers before us. Felt ripped off "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by JEREMY - 10 August 2022
" Staff were good but long wait to get sorted "
" We had to wait an hour and a half to collect our car and then found it had a fault with the seat belt so had to then wait for a replacement car (which was an automatic not manual) "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by GORDON - 23 July 2022
" Up with our best experiences of hiring a car in Europe. "
" Freindly and efficient Car ready and well presented "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOHN - 21 July 2022
" Good rental "
" Fast and efficient but need to thoroughly check the car before leaving to make sure all marks and scratches are recorded "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JAMES - 06 July 2022
" It was very seamless "
" Car was good and we enjoyed driving it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DANIEL - 18 June 2022
" I booked with Auto Europe and paid for 7 days car hire and full insurance . On arrival at Garage 1, they charged me again only double the price . So overall i paid 3 times the intial quote from Auto Europe . Avoid these con artists . The worst car hire ive ever experienced . Use this company at your Peril . "
" I booked with Auto Europe and paid for 7 days car hire and full insurance . On arrival at Garage 1, they charged me again only double the price . So overall i paid 3 times the intial quote from Auto Europe . Avoid these con artists . The worst car hire ive ever experienced . Use this company at your Peril . "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by PAUL - 17 June 2022
" I contacted you via website to ask for help with getting paperwork on Tuesday and heard nothing! "
" Worst car hire experience l've ever had, ripped off 700 euros for a scuff to an alloy wheel & a small tear in boot floor carpet, that I don't think I caused. Afterwards looked at reviews 84% rated 1 star. Why are you using this company? Now trying to get them to send me paperwork so I can claim refund on an insurance policy and they are ignoring me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by JEREMY - 31 May 2022
" Excellent value for money as ever. I keep coming back to Auto Europe! "
" The car we were given was very new and in excellent condition. The staff sorted all the paperwork out efficiently. The only issue was the car was half empty and I was told to bring it back at that level - Ihad asked to collect it full. I didn't realise this until I was about to drive away. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STUART - 20 May 2022
" Having hired many cars around the world, AutoEurope have provided an excellent service with their partners over a number of years "
" Smooth transaction provided with great customer experience. Very easy pick up and drop off point at The Rixos hotel in Dubrovnik "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JULIE - 26 October 2021
" great value for money "
" Great over all Car had so many dents and scratches i had to vidio it "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by EDWARD - 25 October 2021
" good all round. the car was easy to drive and in very good condition. all very straightforward. Nothing went wrong in terms of accidents, so I cannot comment on that aspect of the service. "
" Very good. The person was pleasant, efficient, courteous, and accurate in his work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOSEPH - 09 October 2021
" Always find what we need, and when cancellation was necessary credit was returned without fuss. "
" Even though they are off site and a shuttle is required to/from their office, their friendly and efficient approach makes it a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NICHOLAS - 24 September 2021
" Overall very positive "
" Vehicle had engine and gearbox warning light consistantly coming on, but Carwiz staff were efficient in answering my call and were insistant and comfortable that this was a regular fault on Opel Crossland's in their and other competitors fleets not currently rectified by Opel, and left me comfortable to continue using the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by CHRIS - 27 October 2020
" Very good .. would use them again "
" Very friendly staff at the airport.. very helpful and pleasant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by RAJESH - 28 August 2020
" Simple booking experience, and staff are very friendly and helpful. "
" Surprisingly, we had no issues with Oryx. Handover was smooth, car (8+1 seater) was clean and not an old model. I would definitely use Oryx again. We picked up the car in Dubrovnik and dropped off at Zagreb airport. Drop off was smooth also. Probably, this is because I chose the full insurance with zero excess. Hassle free for me in my mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NATALIE - 28 August 2020
" Auto europe's service was fine but we went for Avant Car as the had good reviews but i would never use them again as they just try to rip you off. "
" Hello, I thought the service was terrible when we arrived at Dubrovnik airport to pick up our car. Firstly we were asked to block 2.5k euros on a credit card which I only had on a debit card and the gentlemen would not allow me to use this for some reason he just kept telling me to ring my bank, this is a lot of money to have to block on a card and he then came up with the solution that I can pay (approx) another 220 Euros to add additional insurance which would also add another driver and I would then only have to block 200 euros on my card instead on the 2.5k. We didn't have any other choice but to pay this money which meant we ended up paying around £400 for a compact car which was ridiculously expensive for what it was. Then when I was shown the car I was even more appalled, there were scratches and bumps everywhere on the car. The interior was fine but we made sure we took pictures of the bumps and they noted all of the scratches on a piece of paper. Using the car was absolutely fine, it was only the service at the airport where we felt we were being ripped off. When we returned the car at Dubrovnik Airport a young man greeted me and asked if everything was ok, which I replied yes and told him we had no problems. He then went round looking at every single mark on the car and was even rubbing dust off to try and find something, even though we were covered for all of this with the extra £200 we had to pay on top of the car hire. He then told us that we had bumped into something and showed us a dent in the car. We told him that it was already there which he said it wasn't, we then got out the pictures and showed him whilst there were two other staff looking on their computers to see if this had been reported. We were very lucky that we took a picture of the dent as they were definitely trying to blame us for it. Again, the young man kept looking for anything else he could find and it wasn't until I said I was going that they brought me the form to sign so I could go and catch my flight. I found this a very stressful experience and I would never use Avant Car again. I felt like I paid a ridiculous amount for a car that wasn't in a great condition and the 2 men at the airport were trying to take us for every penny we had! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by PIOTR - 21 August 2020
" Reliable as always . "
" Friendly , fast and good communication in English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 11 August 2020
" Dry reliable polite and professional "
" I've used Active on a number of occasions very efficient polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JAMES - 05 August 2020
" Easy! Gents in Croatia spoke perfect English and no issues picking up or dropping off. "
" Easy booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PETER - 17 March 2020
" Highly recommended. "
" Very quick and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PAUL - 26 October 2019
" Pick up was easy and the car was great value for money. Drop off was leave the key and send an email which was a little unnerving as we like to have the car checked over. We needn't have worried as I received an email to say all was well and the deposit was unlocked from our credit card. I wouldn't hesitate to recommend 'Active' as car rental in Dubrovnik. "
" Pick up was easy and the car was great value for money. would have liked to have met someone at point of drop off instead of leaving the key but email later put my mind at ease. Thank you for a stress free experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by ANGUS - 22 October 2019
" Great price, great service, quality car in clean condition, would use again without hesitation. I have used Auto Europe many times and they never fail to deliver, and the car hire firm Avantcar, is very good indeed. "
" This is a great experience, friendly staff, nice clean car well maintained and excellent care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JILANI - 18 October 2019
" Not enough information provided just the initial price "
" We were told we needed to leave a 1,200 EUR deposit and it needed to be on a credit card not debit, in the name of the driver so we had to go with a different company who were happy to take debit card and only charged 1000 which meant we had several cards we could use to pay for it. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by NICHOLAS - 16 October 2019
" See above "
" The office was shut when I went to collect my car at the designated time of 1pm. There was a phone number listed on the notice on the window but when I rang the number no one picked up. In a panic situation because we needed to get to Split in a rush, we went to Hotel Bellevue 100 metres away where the concierge told us that there had been lots of disgrunted customers coming to them from the Green Motion company. The concierge arranged for us to hire another car at short noticve from the Mack company but as this cost me over 200 euros, I wil be seeking a complete refund from Auto Europe. Why do Auto Europe continue to have any connection with such an disreputable firm as Green Motion? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by JEROME - 12 October 2019
" Content. No issues. "
" No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ORIOL - 10 October 2019
" Would recommend it, god service "
" Pregty good overall "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by LINDSEY - 07 October 2019
" Very good website for car hire but not sure as yet if any extra charges will come as we have only been back a few days. "
" Car ordered was a Skoda Fabia or similar size, car given was a VW Polo which by comparison is a lot smaller. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by KEVIN - 07 October 2019
" Hassle free good value "
" Hassle free, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 04 October 2019
" Very good experience with Auto Europe excellent communication and vehicle and staff at Oryx were very good. Highly recommended. "
" Excellent and Friendly Staff at Dubrovnik and Zadar. Very professional. Vehicle inspected with staff at collection and return. Vehicle was clean - some minor scratches but all recorded and no problems with the car. Served us well all trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NEIL - 03 October 2019
" You need to look at the issues about prices showing on the summary screen ( which itself is a great facility!) but not being valid when you get to the booking screen. Only you have the power to stop the companies doing this. It devalues your whole process and makes it more likely to use a different website. "
" Two good points, one bad: the price that was quoted jumped from the summary screen to the booking screen by 50% ( as it said a special offer was no longer valid), Bad. Two charges for a green acrd and a one way drop off were not levied, Good. Car was a car! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by COLIN - 30 September 2019
" Auto Europe was a good option for this trip as they were offering a discount so the nil excess insurance buy down was competitive compared to other companies "
" Whilst we were given a free upgrade and the car was in very good condition and overall good value for money, we were concened about a) How little info was given re car and documents at pick-up ( eg we needed a green card to cross the border but the documents were hidden behind the sun visor and not in the glove compartment where we would have expected them) and b) how difficult it was to reach the rental agency by phone ( recorded message no option for leaving a voicemail ). Fortunately, we did not require them for anything urgent but I wonder how reliable this company would have been in the event of a breakdown or accident. For this reason, we are reluctant to recommend to others "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NICOLA - 28 September 2019
" Overall was good. "
" The whole booking process was easy. The car was in good condition. Drop off was quick and easy. Picking the car up was slow; Alamo, Enterprise and National are all based in the same office and there were only 2 people serving all customers so we had to wait about 45 minutes before we were served. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NENAD - 27 September 2019
" I used to deal with another rent-a-car agency for years but I think I am going to stay with Auto Europe from now on "
" It was a pleasure to deal with Unirent as they are very organised and very professional. It took me only a few minutes to pick up the car, even less to return it. The amount of deposit they required was very reasonable which has become rare these days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by LESLIE - 25 September 2019
" Picking up the car was simple few forms to fill in and a check round and we were off dropped off at airport and same again very simple "
" Very pleased with there service even let us have the sat nav fot free car was a bit beaten up with some sort of damage on every body part but that was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by KENNETH - 24 September 2019
" Booking the car was smooth without problems "
" The service was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ANTHONY - 24 September 2019
" Car worked fine, not very clean but did what it was supposed to. "
" Check in / booking out the car was slow, only one member of staff working. The car I was "upgraded" to free was in the same group as the one I'd ordered. You tried to sell up by getting me to pay for a Green Card which was already in the car. Shabby practices spoil your service. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by MATHEW - 24 September 2019
" The drop off location was great and user friendly. Great service. "
" All staff that I encountered were very helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MATILDA - 23 September 2019
" Would still like an explanation why we paid twice for the insurance. "
" Car was great, however we were asked to pay for insurance again even though we had paid for full insurance upfront so believe we paid twice for the insurance. When asked the staff couldn't explain to us. The deposit for the petrol still hasn't been paid back into my account. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by AISHA - 21 September 2019
" Why did you take money out of my account when you have not been provided a service "
" I booked a car- paid for a car. Got zero correspondence and in the end never even picked up a car. Got charged for it. Didn't get refunded it automatically. And now I'm going through a gruelling process to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by MARTIN - 21 September 2019
" As above "
" Booked a small car because of limited space where i was going and got given a 5 door estate had to go back next day to change which was inconvienant "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by MIGUEL - 19 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by KIERAN - 18 September 2019
" Prices were very competitive. The website were very clear in what was included in the price and what wasn't. Booking was very easy. "
" Staff were very helpful and the process was quite easy. They did not try and upsale any other products which a lot of other companies do. Took about 20 mins. I was disappointed with the car. It was very dirty inside and every panel outside had scrapes or damage which we had to ensure we're marked up. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by PETER - 18 September 2019
" Booking was easy and didn't have to queue to collect the car "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GRAHAM - 18 September 2019
" As above "
" Grumpy check out staff . Couldn't even say hello. Not the advertised car . Apparently they never have golfs . Why advertise them? Fantastic at drop off - but very hard to find Everything else great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SHARON - 17 September 2019
" Easy pickup. friendly helpful staff "
" Easy car to drive, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DAVID - 17 September 2019
" Pre-car pick-up no problem "
" We had to pay a 'CrossBord' fee of 462.00 Kn to take the car from Croatia into Montenegro that we were not advised of at time of booking. We feel this should be refunded. The car wasn't in very good condition compared to other vehicles we have rented in Croatia before "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by RICHARD - 17 September 2019
" Again a very efficient experience with no queries as to what is included. "
" Very friendly and pleasant staff who were very professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 16 September 2019
" ^I was unaware that I had a €40 excess to pay locally as I am over 70. This was not a problem at the time and the chap showed me the small print on the reverse of the hire document. It would have been niceg if your website had more clearly shown this excess. It may have made Active less competitive. "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PHILIP - 16 September 2019
" Very friendly and helpful. "
" Very friendly and helpful with any questions and advice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 15 September 2019
" ' "
" Speedy, professional efficient staff car in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by LESLEY - 15 September 2019
" Very good "
" Efficient and friendly, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by DAVID - 14 September 2019
" No comment "
" Long delays in collecting car, large queue and slow staff. Inefficient data entry process. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GEORGE - 14 September 2019
" Definitely would use again. As we are a family that actually enjoys driving we may seek to specify the vehicle in future. "
" We would have preferred a Citroen C4 but understand that substitutions are made. The staff were friendly, helpful and sensible in respect of charges for our young drivers. The prepaid border crossings worked smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JO - 14 September 2019
" Smooth car selection and good value. "
" Pretty smooth pick up - some wait as only one counter operator. Car had intermittent alarm relating to 'tilt' of car, which seemed to be oversensitive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by BELINDA - 13 September 2019
" All good no complaints. "
" The staff were very friendly and efficient. The car was what I asked for and was a pleasure to drive. Will definitely use your device again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JONATHAN - 13 September 2019
" Despite having returned the car with no defects and full of fuel etc in a perfect condition and to have this confirmed, they are VERY SLOW to release the block they have on my credit card. Still waiting 4 days later. It does says that it takes up to 5 days to release, however such a service standard is unacceptable. It needs to be quicker unless there is good reasons. No good reason has been shown. "
" Despite having returned the car with no defects and full of fuel etc in a perfect condition and to have this confirmed, they are VERY SLOW to release the block they have on my credit card. Still waiting 4 days later. It does says that it takes up to 5 days to release, however such a service standard is unacceptable. It needs to be quicker unless there is good reasons. No good reason has been shown. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by FIONA - 11 September 2019
" As above, level of service not good enough "
" An appallingly long wait to get the car......unacceptable when renting from a reputable company. Very good staff but not able to deal with the queue of people. My daughter plus baby arrived later on the day and had the same problem, even worse for her with a 6 month old baby. Not good enough. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by ROBERT - 10 September 2019
" Very easy "
" Excellent and no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MOMCILO - 09 September 2019
" Pleasure to deal with "
" Fast friendly efficient service. Reasonable prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ALASTAIR - 08 September 2019
" No problems, would use again "
" Refreshing to use a car hire company which kept the pick -up simple and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 06 September 2019
" Dubrovnik airport is small so the whole car-hire experience is quick and very easily accessible. "
" Young staff were quick, efficient and friendly. No attempt to up-sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by ADAM - 05 September 2019
" During booking I choose more expensive option and had a note that children car seats will be free because of that . If you have option with insurance why you ask for deposit at the place ? For mw thats froud because you have no choice really and have to purchase insurance from the company again to avoid the risk that they will charge you more from the 1500 euro deposit ! Will never book with autoeurope.co.uk again ! "
" Staff treat you without respect untill you gets their insurance which I alredy paid booking the car 1st of all so I feel robed "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
DUBROVNIK, HR - Reviewed by PETER - 04 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHLOE - 04 September 2019
" Don't want the up selling. "
" Didn't like them trying to sell me insurance I had already paid for and had. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by ELAD - 04 September 2019
" I was asked to pay extra 60 Euros for driving outside the country for a while, which I didn't know off on time of reservation. This was written only in small letters somewhere and I couldn't find it when reviewing the itinerary. "
" At first, I was asked to pay extra 60 Euros for driving outside the country for a while, which I didn't know off on time of reservation. I received a car full of old damage, scratches, and paint residues. I was very worried not to miss any damage in inital form and insisted on marking everything in form together with the representative. I couldn't sync my phone with the car multimedia old system. When I dropped off the car, no one was at the office, and I had to go to the terminal, then go back and spend approx. 40 minutes waiting for a representative. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by LEE - 03 September 2019
" very good apart from waiting 45 mins for staff to find our correct name. "
" lovely car , great driving had damaged front left wheel thing that made a lot of noise when accelerating hard . need to add blue after 100km also had to wait 45 minutes to for staff to recieve our correct details. otherwise everthing wasok "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by PETER - 03 September 2019
" Pretty good. "
" Pretty good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by JENNIFER - 03 September 2019
" I wouldn't recommend because my friends will then be waiting god knows how long for their deposit back just as I am now. "
" I am still waiting for my £700 deposit to come back so not ideal. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DARREN - 01 September 2019
" No issues from booking right through to drop off, would highly recommend Autoeurope. "
" All went smoothly from collection to drop off, with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SHAHZAD - 01 September 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by BRYAN - 28 August 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by KEVIN - 28 August 2019
" Easy "
" They tell you, you require a pass to go through a small bit of Bosnia from dubrovnik. The then charge you 50 euros, I have never been asked for this it is just a way for them to get more money out of you. It's just a con. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by HOWARD - 28 August 2019
" As above. "
" Carwiz are shocking. Have booked through Auto Europe previously and always been happy. The customer service at Carwiz was the worst I have ever encountered. Rude, insulting and obstructive. The 'hard sell' for bolt on's was unbelievable, took ages, scaremongering, not factual and aggressive. Not just me, witnessed others going through the same process. The support staff, escorting to the cars were nice but were scared witless to speak up. They tried to suggest we damaged the car on the return. Unbelievably bad! The office in Dubrovnik should be shut down, the 'office' staff were the worst you could encounter anywhere. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by TAL - 26 August 2019
" Good service with reasonable price "
" Good service but it was impossible to contact them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by LANCE - 25 August 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOHN - 25 August 2019
" Overall very good. "
" No problems, although in my experience the car I hire 'or equivalent' always means 'equivalent' and never the one you wanted. However, the Fiat Tipo caused no issues and the counter staff were excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 24 August 2019
" Easy booking etc. Good price "
" Car itself and hire good. I did contact auto benussi the franchise holder to seek a refund for a free standing sat nav they hired me. Once in the car I saw it had inbuilt sat nav. I had a courteous reply and was told it would be refunded. That was 6 weeks ago and they are no longer acknowledging my emails. Very poor end to an OK TRANSACTION "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ESTEBAN - 22 August 2019
" Buena experiencia, sin novedades. "
" Servicio correcto. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STUART - 21 August 2019
" Car was ready & waiting and staff explained how to exit the airport and that I'd need a green card if I wanted to drive in other countries "
" Great efficient service with friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by WILLIAM - 21 August 2019
" As above "
" The staff at both Dubrovnik and Split airports were excellent. Very friendly and helpful. I'd not hired through Novo before. No airport queues as with the larger rental firms. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TONY - 21 August 2019
" Across the road from main airport, so tricky to find at first. Overall great experience and would use again. "
" Great service and staff, would use again. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ARNOLD - 20 August 2019
" Was not happy that Active actually took my deposit from my card swipe and am still waiting for them to refund as l handed the car back with no damage. Never had this before "
" See comments under section 5 as possibly more appropriate for Active "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JULIE - 20 August 2019
" Unsure about insurance situation, as asked to pay for extra insurance by Active, even though I thought we had extensive insurance via Auto Europe - a little confusing. "
" I thought I had booked extensive insurance with Auto Europe, but was told by Active that we only had basic cover. Man on desk said that AutoEurope insurance is different and we would need to pay extra for their full insurance. As we were in a rush, we felt obliged to pay the extra insurance. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by YEKTA - 19 August 2019
" . "
" Blockage from my credit card is not released yet after 4 day from returning the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by JOHN - 17 August 2019
" Very good and reliable service - Good value for money. Maybe worth checking on GPS if needed as costs on the day of hire were 10 euros per day.... can go up to 15 euros... "
" Vey quick and reliable service. Ii did feel however the GPS unit we hired was very expensive for what it was and was not charging for 2 days of our stay.... ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by IAN - 13 August 2019
" All good no hard sell for extra insurance is refreshing "
" Drop off a little confusing onto where to leave the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NICOLA - 11 August 2019
" I always use Auto Europe and have always been more than satisfied with my experience. Unfortunately it is the occasional car hire company that lets you down. "
" Overall a positive experience, but it could have been very different. We arrived late in Dubrovnik, after a delay to our flight of in excess of 3 hours. When I arrived at the car hire office, they advised me that it was their policy to not hold a vehicle beyond one hour in peak season as they had no guarantee that I would have arrived to collect my car. Being a single adult, with two teenage children, fairly stressed after a long delay to our flight, this was not the news i wanted to hear. I am fortunate in that I speak Croatian, so could understand what they were saying to each other. Once they realised that I had children, they agreed with each other that they would allow me to take the car that I had hired (which was parked outside the office!) without any additional charge. I'm not complaining in general, as the overall experience was ok, but it did leave a bit of bad taste in my mouth that they would have most probably tried to charge me to hire the car again if I had been just travelling by myself. Not a great customer experience on collection. The drop off was without any problem at all. Just waiting to now make sure that the money blocked on my card for the duration of the hire period is fully returned! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by COLUM - 11 August 2019
" Car hire should be like this, easy, straight forward and honest. Keep up the good work! "
" I've had several bad experiences with car hire companies over recent years that has left me dreading dealing with them, however I'm pleased to report that this experience was excellent. Staff at both offices friendly and helpful and the car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOSHUA - 10 August 2019
" Very good "
" Excellent experience from start to finish. Nice staff, excellent car and completely smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOHN - 08 August 2019
" Great car and fantastic service. "
" We were so pleased with the car - it suited our needs and was so comfortable. It was a great service, the only slight problem was being able to find where the drop off point was in Dubrovnik. We found the hotel but could not see where we had to go. perhaps more Avant Car signage is needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SHAUN - 06 August 2019
" Auto Europe were good at finding a replacement car with Avant. Avant charged an extra £128.00 which we are investigating. Paid for additional car with Auto Europe so just awaiting refund. "
" Arrived at Carwiz at 21.30 to discover they close at 21.00. Our fault as it does mention it on the paperwork. Went in the next day and discovered that the car had been given to someone else as we had not collected it within 1 hour. This does not get mentioned anywhere obvious and I thought if we had paid for the car it was ours and we would get charged for it whether we turned up or not. One member of team was unhelpful but another found us another car with a different company. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by SARAH - 04 August 2019
" Too much money added for additional insurance- tip off x "
" Always get stung for extra insurance "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by IDAN - 03 August 2019
" As above "
" Counter was across a busy road from the other car rentals. We had to cross in the dark with our children and luggage. Our flight was delayed, and we arrived an hour late. We were charged €40 for arriving after 10pm (it was 10.30) We purchased extra insurance when booking online, counter staff tried to convince us we had not and needed to buy extra insurance Car park was poorly lit which made inspecting car difficult. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by RAYMOND PETER - 03 August 2019
" Very positive. Would like greater clarity about insurance on website before booking. Too vague at present and thus would discourage me from using autoeurope in the future. "
" Very happy "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PHILIP - 31 July 2019
" It was a good car and drove very well. "
" On Hiring the car it stated the car would be full of fuel, and return full wich is very easy. Instead it was half full so that makes it more difficult to guess how much you need to put in to bring it back the same. If it says Full we expect it to be full. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 30 July 2019
" Please see Question 3. "
" When I collected the car they tried to sell me insurance that I already had purchased with yourselves. At the time of hire there were approximately 14 scratches. When I returned the car the man in charge "found" what he called a new scratch which was hardly visible to the naked eye. He then proceeded to charge me 1,568 Croation krun (about £192). I put it to him that the "scratch" was negligible and that they had made no attempts to have the other scratches repaired before my hiring of the vehicle. He replied that all bodywork repairs would be seen to at the end of the summer season. I told him that I did not propose to pay what I thought was unfair and he threatened me with Police action. At the time there were 4 Nova employees in the small office and I felt intimidated. My flight was leaving 2 hours later and I was afraid of missing it. Therefore I reluctantly paid and he told me that I could claim it back from the insurance. You will shortly receive in the post the documentation. I must add that I was perfectly satisfied with Auto Europe but not with Nova and will not recommend their Dubrovnik operation to anyone. Thank you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by WILLIAM - 30 July 2019
" As above I can't separate Auto Europe from my car hire experience. "
" We had to wait 1.5hrs to pickup the car as the rental office was so busy. The car was much bigger than I had booked so not ideal for the tiny Croatian roads. The car had not been cleaned inside or out and did not have a full tank of fuel. We were told that we would have to wait another 1hr if we would like it to be cleaned. The people in the office were very nice and helpful but clearly massively overstretched. Car hire process is in the dark ages with all the form filling on the day despite having put all the details in and paid in advance - it is ridiculous in this day and age. I'm hoping someone will streamline this process soon! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by MARK - 30 July 2019
" Did as required, would use again. "
" Apart from the collection, which took an hour and a half, satisfied with Active. Three weeks before deposit return, €1200, seems a little excessive. Would though recommend and use again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by PAUL - 29 July 2019
" Easy pick up and drop off. No hassle. "
" No issues - only thing was the car was a little older than expected, but it drove fine and we had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by JEFFREY - 29 July 2019
" Fully recommend this company "
" Very helpful staff, car was lovely no problems at all, very swift service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 28 July 2019
" As previous stated "
" Very efficient and customer service excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SHOAIB - 25 July 2019
" I have spent a great deal of time on international phone calls to have my money refunded without any success so far. An unpleasant experience at the end of an otherwise lovely holiday. "
" Nova took my credit card details to 'hold' a deposit of 2000Kuna (£245) but instead took the money from my account. When I returned the car they did not refund the money (which they should not have taken) because they said there was a communication problem. The next day, 22 July they said they had refunded the money into my account, but 3 days later the money is still not refunded. I have called them again but cannot get a satisfactory or clear response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by MERVYN - 25 July 2019
" Nothing more to add. "
" The gold car office was initially difficult to locate. Of all the agencies at dubrovnik it was almost the only one which did not have the sign prominently displayed and easily visible from a distance. There was a sign but only at ground level. Presumably there will be less congestion when the new buildings are complete. Sign up was quick and efficient. Staff very helpful both at pick up and drop off. The car itself was great. Easy to drive and very fuel efficient.. Slightly concerned at the number of pre-existant scratches and scrapes which are presumably billed for but yet untouched. That said staff helpful in identifying and noting all that were visible. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by RUTH - 25 July 2019
" Good experience, good clean car, polite and friendly staff "
" Good experience, good clean car, polite and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 23 July 2019
" Expensive for the service, misleading location and unfriendly staff. "
" The location was very hard to find and not actually on site. We needed to cross a busy road to get there. The staff were not friendly and unhelpful "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ALEXANDER - 21 July 2019
" all ok "
" all good but the car was quite dirty/dusty on pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by RADOJE - 20 July 2019
" Efficient professionally friendly service! "
" Efficient professionally friendly service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PETER - 17 July 2019
" Excellent value for mony "
" Car collection is very slow unless you are first in the queue - only 1 person do the booking. Excellent car for the price with no cost sat nav and reversing camera. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ANDREW - 16 July 2019
" N/A "
" Overall very happy. The only negative would be when we checked the condition of the car at the start of the rental and it was stated that the car was in 'perfect condition' but we did notice several scratches etc. which were then noted down by Nova. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by FIONA - 15 July 2019
" used to use AutoEurope all the time, not sure we will any more "
" very disappointed to be charged €75 to drive into another country (especially as Dubrovnik is so close to 2 other countries) and a further €25 to use the car on any ferry, we were not warned about these extra charges "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by SIMON - 13 July 2019
" Excellent "
" Excellent service from start to finish and a brand new hire car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MATTHEW - 12 July 2019
" Great company "
" Great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GARETH - 10 July 2019
" Great "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 09 July 2019
" Quick and easy process from comparing quotes through to booking chosen vehicle. "
" Fast efficient service. Friendly staff. No hard sell of unwanted extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOSHUA - 08 July 2019
" Auto europe was fine, but you should not work with a company as crooked as Car Wiz "
" I would never use Carwiz again. I felt blackmailed into taking insurance that doubled the price of the rental. I was told if I didn't take the insurance, then £1500 would be held on my card for 3 months and that they would find a scratch on my car on the return, which would cost £450 to fix as a minimum. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 07 July 2019
" Very happy with the service .. will continue to use them "
" Guys helping with checkin and check out were fantastic.. very friendly and efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by STEVEN - 07 July 2019
" Good "
" Car lacked power bearing in mind how hilly it is "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by NIGEL - 04 July 2019
" Stress free car rental. "
" Friendly staff and very helpful. Stayed open despite our flight being delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by UGO - 03 July 2019
" No problem apart no choice other than automatic. "
" Very good, friendly and helpful. Happy with free upgrade but slightly apprehensive when all they had was automatic. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by ANDREW - 01 July 2019
" Would hesitate to hire from this company again or recommend to others. "
" Car hire firms have a very poor reputation. Having done some research I chose Nova and was pleasantly surprised how straightforward both pick up and drop off were, no dramas, no silly trying to find non-existent damage. Everything hiring a car should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PAUL ANTHONY - 30 June 2019
" All in all quite an unpleasant experience dealing with CARWIZ as it just felt like they were trying to charge people extra money. I certainly won't be using them again. "
" Arrived at the desk at approximately 20:45 and had to wait to be seen as their was a queue of people waiting. When we were seated it had exceeded 21:00 and we were immediately told that we would be charged a late arrival fee of €36 for arriving after 21:01 despite being held up in the queue for 15 minutes. I was told there was nothing they could do and that I would have to pay the extra fee. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JAMES - 28 June 2019
" Our flight was delayed by one hour. When we arrived, there were no representatives from Car Wizz; so we had to get a taxi from the airport. The following day, when we spoke to them, they failed to honour our contract and said. we had to rebook; so I liaised with my Credit Card company as I feel this was an unacceptable thing to do. "
" Our flight was delayed by one hour. When we arrived, there were no representatives from Car Wizz; so we had to get a taxi from the airport. The following day, when we spoke to them, they failed to honour our contract and said. we had to rebook; so I liaised with my Credit Card company as I feel this was an unacceptable thing to do. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by ANGELA - 27 June 2019
" Attempts by Car hire companies to sell additional insurance is a major problem for travellers because many do not know if they need it or not. I have come across some entirely unprincipled people who knew perfectly well that they were selling additional insurance when that insurance was already in place.I suggest that you as the agent, provide your clients with a clear statement about whether they may need additional insurance or not. this can then be given to the car hire company. You did this for me on request with an offer of phone assistance if i had any difficulty and it was most helpful "
" As expected nova tried to sell me additional insurance but gave up as soon as they saw the letter from you saying i did not need it{i bought excess cover from you } "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ZAINAB SADIA - 27 June 2019
" Excellent service, always quick to respond, transparent fees "
" Excellent, good price, great vehicle, easily contactable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JEREMY - 26 June 2019
" Risk of extra charges is high "
" Despite requesting a car from dubrovnik specifically to go to montenegro. We were met with increased charges to go pn ferries and to wnter tje country whick more tjandoubled. Our hire costs "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by THOMAS - 24 June 2019
" good "
" Paperwork ready, efficient car check both at pick up and drop off. Great new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ELEANOR - 24 June 2019
" Easy and clear booking process "
" Very quick pick up and return experience, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NIGEL - 23 June 2019
" As above "
" Staff not very friendly I was the only customer there 4staff would rather talk to each other the service a customer ☹️ "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by VELIBOR - 19 June 2019
" same as above "
" Im not happy at all re deposit of £556,31 they will hold for two weeks after rental finished. They should put back straight on my account because no any reason to hold money, they are looking for two week £ % from the bank only. Not professional ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SAMUEL - 17 June 2019
" Easy to book but your instructions were not clear as the Drive desk is not in the terminal, it is opposite the terminal on the other side of the road. "
" Not exactly a welcoming reception from the staff, I almost felt like I had interupted their conversation! Car was not a VW Golf or arguably similiar. Instead I had a CItroen saloon car, felt a bit let down by that. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by RADOJE - 16 June 2019
" Professionally efficient and friendly! "
" Professionally efficient and friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by FRANK - 15 June 2019
" Easy to book and everything went well "
" Good service. Efficient minimum waiting on pick up and return. Vehicle in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARK - 11 June 2019
" No comments. "
" No directions in the airport to CARWIZ. All the other companies are listed. Luckily we had flown to Dubrovnik before so had a good idea where it was located. The sign at the office is totally ineffective. Small print on a bit of A4 stuck to the window. Charged me €75 for cross border use, and not €70 as advertised. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by LESLIE - 07 June 2019
" Alamo/Enterprise in Munich is excellent but in Dubrovnik, you need to beware and watch what's going on. "
" Paperwork: They give you a copy of the original document but cover that with a new sheet so when you return the vehicle they only check the front cover, which shows the vehicle as perfect. You have to show them the copy of the original showing the dents, scratches etc. otherwise they will tell you they are new and charge you accordingly. I also take a video/pictures on collection of the vehicle and on the return. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by SIMON - 06 June 2019
" Auto Europe usually has the best rates with credible rental car companies "
" Overall it went quite smoothly but the car had quite a few significant scratches that had to be pointed out to the staff member doing the car inspection. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by THOMAS - 04 June 2019
" Annoyed at extra cost "
" Hidden cost of £122 "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DEAN - 03 June 2019
" Don't use Carwiz! "
" I paid for a Peugeout 3008 or similar. Was given an X1 and was told because it was a BMW, i had to pay over £200 for the insurance which was obscene! I was then charged 75€ because i was going into Montenegro. I had read up on the charge to enter Montenegro and it could be done by paying 15€ at the border. Carwiz had a charge of 75€ in their small print though so i had to pay it or not be able to take the car! All in all i felt violated by Carwiz and would definitely not recommend using them as their charges are a con! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by KEITH - 02 June 2019
" Everything went very smoothly "
" Good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NEDZAD - 31 May 2019
" I have a good time with the help of Autoeuropa ana Alamo "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NIKOLAOS - 31 May 2019
" All good with respect to auto europe. "
" The car was provided without a basic check of the oil level. I had to check it myself after getting multiple warnings from the car sensor system. Indeed, the oil level was very low and I added some oil after contacting the company. At least, they were happy to compensate me for the cost of the oil. This was not a big issue as such, but it added stress to the holidays. I expect that the car provided from a rental company has had all basic checks carried out and it is in good condition. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by EDWARD - 30 May 2019
" A great price and strong customer support. Thank you. "
" The Team at SurPrice Dubrovnik airport were excellent. We were signed in quickly. We had an excess buy out that was very reasonable and then when we were crashed into, the team were responsive and very helpful to guide us through the process. The Police in Montenegro were not forthcoming with the forms but the rental team helped support this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by JEFFREY - 26 May 2019
" No issues "
" Polite, efficient with no issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by ROEL - 23 May 2019
" Nothing bad in particular. All went as expected "
" When we arrived to pick up the car, everything went well but the staff member told us that the company would shut down during our rental period and that we just should drop off the car at the pick up location and take good pictures to ensure we have proof of the condition. He said nobody might even come and pick up that car after we drop it off. This was not really reassuring. The car was in good external condition but inside smelled like cigarettes "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by IAIN - 21 May 2019
" . "
" Friendly and helpful staff at the pick up point. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 19 May 2019
" Everything was fine. "
" Had no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 08 May 2019
" Hiring a car is always daunting but the two men helped us make it easy, also the price of Hire was amazing value, I will be recommending it to friends in future. "
" Two great staff made us laugh and enjoy the car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by CHRISTINE - 02 May 2019
" Altogether a great experience but we had to wait quite long in the queue when we collected the car. "
" Altogether a great experience but we had to wait quite long in the queue when we collected the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by SHUCHUN - 01 May 2019
" Everything went on smoothly and staff members of Active are very friendly and helpful. Thanks again. "
" I am very satisfied with Active. Thank you very much indeed and hopefully next time with Active again soon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 27 April 2019
" See above "
" We paid for additional insurance when we booked so that we would not need to pay anything extra on arrival, they advised us that despite us paying the extra insurance to you, this did not give us complete cover and we had to pay another 200 euros , completely disgusting, they also told us this would include satnav and an extra driver, but we did not want a sat nav or an extra driver , but we had to have it anyway. The car actually had a built in sat nav, so that was a ridiculous charge. We were also told we had to pay an extra 50 euros to take the car to the islands , and 75 euros to go to Montenegro (which we have subsequently found out that as not necessary as you already have a green card) all in all a complete rip off, I would never recommend you are this company , and I will also go out of my way to ensure other people are aware of this rip off and let them know on line on all sites I can as this I an awful way to be treated upon arrival of your holiday. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by GEOFFREY - 25 April 2019
" Lovely friendly experience "
" Lovely lady at car hire, made experiences on pick up and drop off very easy, fuel was full as we prefe.r "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by JAYANTH - 24 April 2019
" Good service. "
" Excellent service. The whole process was smooth. There was no pressure to take the extras. Car was in good condition. Would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TERENCE - 21 April 2019
" Not on airport "
" Only problem was they are not on airport so have a walk to collect car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 16 April 2019
" I have used Auto Europe twice now, I like the fact they let you book all the extras like extended insurance beforehand so you don't have to worry about getting charged more when you pick the car up "
" Staff were friendly, helpful and efficient both on pickup and dropoff - the office is across the road from the airport but we were picked up and dropped off very quickly. We also got an upgrade from a Golf to an Octavia which was a nice surprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MIROSLAV - 16 April 2019
" great and pleasant service. meet us at the arrival and took to their desk. got car keys within 15min and were on our way. "
" great and pleasant service. meet us at the arrival and took to their desk. got car keys within 15min and were on our way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by RINA CHOOI LENG - 27 December 2018
" Very good experience, impeccable service. "
" The guy who served us was excellent. Everything was explained perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ATTLEE - 08 November 2018
" Good car, works well and new "
" Good except had to wait for staff as no one was around for drop off until a competitor staff next door had to call Nova staff to come to attend to our drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DAVID - 30 October 2018
" Car in v good condition. Staff very helpful. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ARTHUR - 30 October 2018
" Easy as usual. :) "
" It was very easy. Pick up in Dubrovnik was easy to find, and the man who helped me, Sanel, was very helpful. Drop off in Split would have been confusing as there is no easy place to park near the agency and its on a busy street, however the guys were watching for us and waved me to the correct place. All Paperwork was done efficiently, and the deposit was removed from my card in days (compared to weeks from other agencies we have rented from). And to top off the great service: My daughter left her Kindle in the car (fell between the seats) and we did not notice until the next day. We went back to the office and they did an additional search of the car, found it, and returned it to us! :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by WALTER - 28 October 2018
" Brilliant service great value for money "
" Excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ANDREW - 27 October 2018
" N/a "
" Pressured into getting a insurance premium or there would need to be a 1000euro deposit left "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SIMON - 27 October 2018
" Great car, great country, great service, great value. "
" Excellent. Much local information was offered (where to go, how drive safely) by the enthusiastc and friendly staff. I'm already planningmy next trip and will use active again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by RICHARD - 26 October 2018
" Overall the experience was ok "
" The gold car team performed very well under busy circumstances at Dubrovnik airport. They did a hard sell on insurance for "super relaxed cover" etc which gives better piece of mind if the car gets damaged or scraped etc . Possibly all the car hire firms push this so it's common with all hiring companies. We ordered a compact car but were basically forced to take an upgrade as the size of car we ordered was not available, this annoyed us as we specifically ordered the smaller car for ease of parking and driving in built up areas. The basic hire cost on auto Europe was very competitive however with insurance add ons for taking the car into Montenegro and the insurance cover, etc the overall price of renting the vehicle was not in my opinion any great bargain "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by DREW - 17 October 2018
" Good website, easy to access, efficient service, a good experience overall. "
" Good website, easy to access, efficient service, a good experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ELAINE - 16 October 2018
" We were satisfied with the service from auto europe but not so keen on the service provided by ABC rentals "
" This was supposed to be a meet and greet at Dubrovnik airport but there was no-one there to meet us. After a couple of phone calls we were told to go to a site off the main airport concourse where ABC were located in a converted container which was not easy to find. Didn't feel this was brilliant service. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by JAMES - 15 October 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by MIECZYSLAW - 13 October 2018
" All good "
" All good. Extra for across board insurance a bit excessive "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by FRANCIS - 12 October 2018
" desk person spent too long explaining about their insurance although we said we were covered for excess by Auto Europe. "
" The car we were given had more scratches on it than it was worth.The counter staff told us that each scratch we got would cost 400 euros, so adding up all the damage it would be worth nothing. Car drove ok and at least were were not charged for any more statches as it was left in secure parking for all of our holiday. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by MAUREEN - 07 October 2018
" Recommended "
" Quick and easy car pick up with pleasant and helpful staff. Return was equally straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JAMES - 06 October 2018
" I would use a reputable company like Hertz in future. It is not worth the hassle to go with a cheaper company. "
" We had to check the car in the pitch black with an iPhone torch, leading us to miss a mark on the bumper, which we were subsequently charged £380 for. The guy on the desk was very abrupt and rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by BRETT - 03 October 2018
" Good price, good service, would recommend "
" The gentleman who served us both on collection and drop off was very helpful and informative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 03 October 2018
" As above "
" Nice to turn up and for the hire company expecting us and having everything ready and no hard sell on extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PAUL - 03 October 2018
" see item 3 above "
" Since dropping off the car on 28/09, I received an email from Goldcar claims titled "Solicitud datos accidente, contrato 14510056, matricula ZG5401FZ", stating we had been involved in an accident and requesting a form to be completed. This is not true and we handed the car back in the same condition as when we rented. The Goldcar rep advised me this was the case and the deposit would be automatically refunded. This has not happened. I have now emailed Goldcar twice but have had no response. Pease could this be investigated and resolved asap. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by ALEXANDER - 03 October 2018
" We had to pay a drop off fee and it was very confusing - the email voucher said 400 euros plus VAT while the online voucher said 500 euros. We ended up paying 500 euros because the VAT was 100 euros extra, but I don't see why you couldn't just show price including local VAT so I know exactly what I need to pay on the day. Other than that it was pretty good. "
" I picked up the car in Dubrovnik, the guy there spoke very good english and was fine except he said he was going to pick up the car and be back in 5 mins and instead he was gone 30 mins! When he did finally arrive he didn't offer any explanation or apology for why he had disappeared and left us waiting in the hot sun. Was a bit annoying. Returning the car in Malpensa was fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by TASNEEM - 02 October 2018
" Horrible experience "
" I got charged for after hours pick up without knowing this would be the case. I paid ample money to hire the car and this should have been included in the price. Staff were NT helpful in explaining anything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by MICHAEL - 26 September 2018
" efficient process "
" Good all round service drop of a little poor as no-one to meet us a Split. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DAVID - 23 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by MICHAEL - 21 September 2018
" Second time using Auto Europe. Good value. Still leaves me feeling uneasy when have to leave large deposit with rental co. even after paying excess reimbursement insurance though. "
" very efficient service. Second time hiring with Alamo. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ALLAN - 19 September 2018
" Generally very satisfied with the service "
" Dropping off car was a little confusing, inadequately sign posted at Airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ALAN - 18 September 2018
" Very easy booking system, service very good and cheapest price out of all providers. Only fault was I did not get an email confirmation of booking but this may have been due to additional requirements that we added and waiting for confirmation from rental company, but booking all found when I logged into the system. "
" Very Friendly and helpful staff. Even provided us with a car with larger boot to fit all of our luggage in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by SIMON - 16 September 2018
" Overall, vey good "
" The guys at CarWiz were excellent....they even went and collected my wife from the terminal whilst I was sorting out the documentation. The car we were given, although having a couple of scrapes was a bigger better one than the category ordered. No high pressure sales techniques employed to take out extra insurance, instead they helped sort out a Green Card so we could travel into Montenegro. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by MICHAEL - 13 September 2018
" Nothing more to add "
" They took a long time to provide the car as it was being washed. The car was heavily scratched but it was very new and a good car to drive so we were happy. They have a lot of add on charges that are not made very clear in advance such as 75 euros for cross border (some websites say that this isn't compulsory) and 50 euros for travelling to islands, although this is included in their 120 Euro "care free" package. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by JACOB - 12 September 2018
" No issues with auto europe "
" On drop off guy was disappointed we didn't do any damage to car. Obvious why. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PAUL - 11 September 2018
" It was unclear that this was 100m off airport when I made the booking "
" Understaffed at pick up. it was very slow with just one person handling each booking "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by WILLIAM - 09 September 2018
" I would certainly use Fleet again if I need to rent a car in Croatia. "
" Everything was clearly explained, and the staff were very helpful. The car had some damage, but this was all recorded at the outset. However, it was new and well equipped. Access to the Fleet drop-off point was a bit hard to find, but again the staff came to our aid. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by LAURA - 04 September 2018
" The car had dints in the side..had to pay an additional 56 euros to get a green card to pass through neum corridor no mention of this on confirmation email very frustrating as didn't need green card being british "
" The price was not clearly stated on booking confirmation had to pay additional cost to pass through the neum corridor in Croatia always added extras that are not clear at time of booking "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by SIMON - 03 September 2018
" Fine "
" Didn't provide car in category paid for, didn't explain that had changed car; didn't replace car when they offered to do so; cars very dirty; cars not full on pick up/delivery "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by TIM - 02 September 2018
" good company, efficient and good price, but had no response to an email to you regarding costs to take the car on a ferry. "
" All went well at the pickup and the car quality was excellent. However, two issues: 1. I was offered GPS/Satnav as an option by Fleet at an extra cost (which i did not take up) only to find it was standard in the car.. 2. I was not told that the drop off point for the car was different to the pickup and spent an hour waiting at the pickup site at Dubrovnik airport and only discovered that I should be elsewhere when told by Avis! No apology of any kind!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DAVID - 02 September 2018
" Brilliant price and good communicaiton. "
" The car was incredible, the price cheap and the person who i dealt with, called Maro, was so lovely and brilliant at his job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by LESTER - 02 September 2018
" Having used them for nearly 10 years I have mostly found Auto Europe offers the best value car rental deals around "
" Only one very minor criticism is that the pickup location was not that easy to find just outside the airport but staff were courteous and offered a lift back to the terminal after drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by NICCI - 02 September 2018
" Quick turnaround to collect our car, one satisfied customer "
" Friendly staff, very thorough and no attempt at hard sell! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GREGORY - 30 August 2018
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GEORGE - 29 August 2018
" Very y smooth "
" Staff friendly and helpful dropping me off at the departure terminal. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by TIMOTHY - 29 August 2018
" Auto Europe indicated this particular car hire was at airport but in fact once booked it was advised we would be picked up and taken to offsite location. This was misleading. In the event it worked well since the airport is small but usually it is important to be assured at time of selecting car hire supplier that the info being given is correct. "
" Active were very efficient and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JUSTYNA MAGDALENA - 28 August 2018
" Helpful and professional service "
" The Best customers service I ever had to rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TIMOTHY - 27 August 2018
" Car hire made easy "
" Really straight forward vehicle hire which is what you want when in foreign country "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by THOMAS - 25 August 2018
" good comparison website "
" Counter Staff in Dubrovnik Rixos pick up location were very helpful with everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by JAMES - 25 August 2018
" Excellent "
" Brilliant staff, excellent service & a great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PRADEEP - 23 August 2018
" Excellent customer service provided Car was very good "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 21 August 2018
" After I got used to driving this automatic car I was pleased with it. I certainly left it with more fuel than when I received it. "
" Outside of vehicle had not been cleaned. Long wait to obtain vehicle at pickup. Vehicle was not full of fuel as stated on paperwork. Vehicle supplied was an automatic not manual. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by TIMOTHY - 19 August 2018
" Very good service. "
" The member of staff waited for us for an hour beyond closure due to our flight being delayed so we were very relieved to be able to collect the car. Good service and they happily refunded the extra charge for the satnav we rented as it turned out the inbuilt satnav worked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by WAYNE - 16 August 2018
" Please see above. "
" We were asked to pay for a card for us to go into Montenegro which costs €9. When we looked had been charged over £80! When we returned the car were told that all was ok but did not recieve any paperwork to confirm that we will get our deposit back. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by ROBERT - 16 August 2018
" Provide a map with the email confirmation or provide a pick up facility. "
" No signage or guidance as to the location. It is off site and although quite close you have to negotiate a busy road with suitcase and travel along a very rough road to access the office. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MIROSLAV - 15 August 2018
" User friendly web page, clear information. "
" Friendly staff, good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ANTONY - 15 August 2018
" All good "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 14 August 2018
" Car was virtually brand new and good condition outside but had a couple of dents in outside. good experience "
" check in was a bit slow and a queue to drop off but guess i may have just been unlucky... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PAUL - 14 August 2018
" Will never use again. Took over 1 hour to get car, only had an old car left. Drop off so unclear. Luckily left good time but took forever to find and actually drop car off "
" Car was not what I booked. Drop off in Split is a nightmare "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by ANTONY - 13 August 2018
" uto Europe make it easy to get the best price and make arrangements that work for you. "
" The collection and drop off were very efficent, good people and easy process. Convinient and a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GERARD - 13 August 2018
" Good website at good prices "
" Twas an efficient company and they even upgraded our car ..we did get a surprise of an extra 60 euros as regards going over the border to Montenegro, which was on page 5 of terms & conditions (we didn't notice it). still cheaper than Montenegro mind "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SARAH - 12 August 2018
" All very easy & staff were lovely "
" Ended up with a much bigger car than I'd ordered. Wish I'd been asked because I only wanted a small car. Otherwise everything was superb "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 09 August 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by LESLIE - 02 August 2018
" Faultless "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by THOMAS - 29 July 2018
" Car was in good conditions. "
" Lack of information during rental. Was informed on the day of additional expenses. If you take the car in a ferry or across a border, you pay EUR50. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by KEITH - 25 July 2018
" Great "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by WALTER - 25 July 2018
" Excellent start to finish :o) "
" No issues whatsoever :o) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARK - 21 July 2018
" Easy and pleasant "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by AIDAN - 20 July 2018
" Carwiz said that Auto Europe had not confirmed the booking of the customer in front of me and all Carwiz and Auto Europe wanted to do was argue; they were blaming each other and appeared to be totally uninterested in helping the customer "
" The advertisement was Fuel - full to full but it wasn't and that was never told to me. When I collected the car the customer in front of me had a problem with the booking but Carwiz were not interested in helping him. They just tried to get more money from him. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by STEPHEN - 18 July 2018
" I use Auto Europe as a first choice for all of my holiday trips overseas. Booking process is straightforward and all contact information was provided by email. The hire rate on this occasion was very competitive, perhaps because the car was 3 years old. Nevertheless, the car was clean and the service record (found in the glove box) showed it had been maintained correctly. I am very satisfied with the value obtained from this hire. "
" The office I selected for collection was not easy to find as it is quite remote from the main centre of Dubrovnik. However, the staff were very efficient in processing my contract and handover of keys and thorough in recording condition of vehicle. The office was busy when I returned the car, so had to wait for a member of staff to be free. No issues with them accepting return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOANNE - 13 July 2018
" See Above, as the comments probably apply to how you communicate with the hire company Thanks "
" My daughter couldn't drive so we had to do additional driver, we also had to pay for crossing over into Montenegro. I accept these additional charges were necessary but they insisted on additional excess insurance because of additional driver. We could have argued but you are hot tired and long queue to collect. I think you need to make sure these company's that you have sold excess insurance and they shouldn't pursue you for more money. The outcome is we paid £182 more on top of the original £115 so it was not such a bargain . Thanks "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by GAVIN - 12 July 2018
" Really convenient to use Auto Europe "
" Not very accessible from the airport, quite inconvenient. Toyota CHR is not similar to a Peugeot 3008. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by SIMON - 10 July 2018
" Don't touch this company "
" This was booked last minute and there appeared to be a double booking but the paperwork for one did not advise 990 Euro credit card retainer. We called to say not happy on day car was to be picked up and then told to put in claim when we got home. TOLD NO REFUND "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by ELIZABETH - 07 July 2018
" The process was quick and easy, and the website provided all of the information necessary to choose which car hire company met our requirements. This was also clearly spelled out on the booking paperwork. "
" Drop off arrangements were contradictory. On pick up, we were told to drop off at a car park on the other side of the road. This wasn't well signposted, and the main road was difficult and dangerous to cross back to the airport with luggage. When arriving back at the office, we were told that the drop-off office was closed and we shouldn't have returned it there. We also had additional funds to pay for border crossing and an additional driver. Whilst we were informed of this on pick-up and told to pay at the end, we weren't informed that we could only pay this by card, and therefore were left with a substantial sum of euros in cash at the airport. The car was in excellent condition, practically new, and very pleasant to drive. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GEMMA - 07 July 2018
" please see above. We ended up booking through you for a car from enterprise which was very good but of course cost us dearly. "
" Our flight was diverted from Dubrovnic to Zadar because of high winds. We asked ride car if we could change our rental which was booked in dubrovnic. we were told the booking could not be transferred or credited to the new hire vehical. The price they quoted was astronomical and anyway they did not have a car to suit us. We called your office and got no satisfaction. Therefore, we would ask that you consider a refund for the lost booking at Dubrovnic airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by RICHARD - 06 July 2018
" Booking was simple at excellent price including full excess protection. Having incurred cost of paying the excess I'm pleased to say that so far the claim process has been quick and painless (although I haven't yet had it confirmed/paid). "
" Fleet car rental desk kiosk is with all others. Pick up was painless and we were given brand new Skoda Octavia which was far better than I expected. Our only gripes were that on arriving at the returns site outside the airport we unloaded the car then discovered note on door to return car at pick up desk. Unfortunately a scrape on front spoiler was found so as it was a new car I had to pay the excess; the good news was that at 1980HRK (£235) it was far less than I've seen with the bigger operators where it can be 4, 5 or even more times as much. Fleet staff were polite and helpful and volunteered that AutoRental are a good agency so I should have no trouble reclaiming and offering that if I had any issues I could call them and they would provide assistance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CAROLINA - 04 July 2018
" Overall very positive and would definitely use this company again. "
" The pick up, registration process and drop off was super efficient and the staff very courteous. The car was in great condition, we had no problems at all with it and we felt assured that should anything happen they would solve it very efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by RUTH - 30 June 2018
" Excellent vehicle. Fantastic that car had inbuilt sat nav. "
" Pick up very slow. Took almost 1 hour of queuing in 28+ degree temperatures, for a pre-paid car! Not enough staff for demand. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GREG - 26 June 2018
" Very disappointed with service! "
" Collection and drop off was terrible. Waited in a cue for 90mins to collect the car. The Car seat I asked for was not available so I had to pay cash to the vendor next door. There is not enough space in the car park to return the vehicle so I had to do three laps of the airport before there was a space available. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by MATTHEW - 20 June 2018
" Disappointed to find the additional fee for the border crossing. AE should have made this clearer "
" Disappointed to find out that I had to pay approx €150 to take the car across the border despite having emailed them to find out if it was free, which they said it was. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MANGESH - 20 June 2018
" Will totally recommend. Already do! "
" As always, super. Every time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MANGESH - 19 June 2018
" I rent from Auto Europe all the time ... 10 to 20 bookings every year, last several years. Never had a problem. Fantastic rates, great service. "
" Very friendly service, highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHIARA - 12 June 2018
" As expected - no issues. "
" Smooth & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by KEVIN - 10 June 2018
" Location of the dealership is a tad difficult to find and bookers should be informed the offices are at least 15 mins walk and provide details of their location. Overall we thought the experience was excellent. "
" The staff were friendly professional and helpful. The car was superb!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by LAZO - 14 May 2018
" Simply excellent. "
" Simply excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GEORGE - 14 May 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 10 May 2018
" Best ever- deal, car, service. Thank you! :) "
" This was - best ever value deal we've had. A brand new Renault Clio. Excellent service- very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DEANNA - 02 May 2018
" Booking through AutoEurope was very easy and transparent - I will definitley use them again. Thanks! "
" Excellent service - given my flight (Jet2) was delayed and the staff came back into the office to process my rental after 9pm. I was travelling alone and had just arrived in Dubrovnik - it's uncomfortable feeling 'stuck'. There was a small charge for after office hours but it was reasonable given the brilliant rental rate I managed to book. The staff were very helpful and I would definitely recommend them and use them again myself in furture. (I'll try to get an earlier flight next time!) Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARIO - 01 May 2018
" Overall perfection. Glad we booked through Auto Europe and Nova rent a car. "
" The car was nearly brand new. Sinisa Palada was friendly and very professional throughout the entire process. We wouldn't hesitate using this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 04 July 2015
DUBROVNIK, HR - Reviewed by ZIVANA - 02 July 2015
DUBROVNIK, HR - Reviewed by MICHAEL - 21 June 2015
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 20 June 2015
" The car hire form informed us that we had to pay extra for insurance, and that the insurance from this company didn't count. We didn't have the money for the insurance as we didn't expect to have to pay for it so we had to cancel the car hire. The manager stated that the company had several problems with this company, something that has now cost me money. "
" We didn't get the chance to hire due to error with booking, however they provided a lift to the hotel for cheaper than standard taxi fare. They were very reasonable. "
DUBROVNIK, HR - Reviewed by NICHOLAS - 18 June 2015
DUBROVNIK, HR - Reviewed by PAUL - 17 June 2015
" Easy to book and view reservation and reminder email was useful "
" Extremely poorly organised rental car area in Dubrovnik, this may not be Avantcar's issue, but we waited 30 minutes to pick up a car as a single renter was completing paperwork for 2 cars. Then Avantcar did not have any vehicles we ordered, so they 'borrowed' a car from Europcar, which was fine, but it had just been returned from a rental, so only half a tank of fuel and dirty outside, inside was clean. On return to the airport at 8am, there was chaos again, a single lane open for return vehicles, with people stopping for returns blocking this lane regularly, taking at least 20 minutes to return and drop the keys. This facility must be improved or I would not fly to Dubrovnik and rent again. "
DUBROVNIK, HR - Reviewed by DARAYUS - 17 June 2015
" It would be useful if Auto Europe would give all possible details that Avantcar needed me to fill in (copy of licence, etc.) before the holiday started. This would mean I only had to prove who I am and pick up the keys without all the form filling and insurance selling chat. "
" Car was supposed to be full of petrol but was only half until I insisted they fill it up before I took it which they finally did. Scratches on car had to be noted by me photographing each one in case I was blamed later. At Split airport nobody around to return car in carpark and had to hunt for their cubicle which was hidden from view. Signs/persons to help would have been appreciated. Otherwise a satisfactory experience. "
DUBROVNIK, HR - Reviewed by STEPHEN - 16 June 2015
DUBROVNIK, HR - Reviewed by RICHARD - 14 June 2015
" Very smooth service booking and prompt confirmation. "
" Service provided by the local FLEET team in Dubrovnik Downtown office was excellent. "
DUBROVNIK, HR - Reviewed by ANDREW - 14 June 2015
" They tried to get me to pay them 10euro for the police in cash. I've travelled to Montenegro many times and never was asked for this before. They then said I had scratched the car when all it was was a mark that could be polished out. I found them totally corrupt. "
DUBROVNIK, HR - Reviewed by RADOJE - 08 June 2015
" Everything was excellent. "
" Excellent service. "
DUBROVNIK, HR - Reviewed by PHILIP - 26 May 2015
" AutoEurope booked the car and Avant had our details. "
" It took an hour to get our hire car as the processes at Dubrovnik airport is a complete shambles. The team were polite but hour with 12 people waiting in the midday heat this is not acceptable. On the way back it took 20 mins just to get into the car hire car park. "
DUBROVNIK, HR - Reviewed by DAVID - 04 May 2015
DUBROVNIK, HR - Reviewed by PREDRAG - 04 May 2015
DUBROVNIK, HR - Reviewed by GARY - 01 March 2015
" Excellent service. "
" Excellent, professional service and great value for money. "
DUBROVNIK, HR - Reviewed by JOHN - 03 November 2014
" very easy to use website "
" very professional office in Dubrovnik "
DUBROVNIK, HR - Reviewed by STEPHEN - 17 October 2014
" The first time I've used the service but I will definitely use Auto Europe again. "
" Trouble free rental, I got exactly the car I'd selected. The vehicle was almost new and very clean inside. The fuel economy was also excellent. "
DUBROVNIK, HR - Reviewed by STEPHEN - 11 October 2014
" everything went very smoothly, from payment to collection to dropping off "
" very pleased with the service "
DUBROVNIK, HR - Reviewed by DAVID - 29 September 2014
DUBROVNIK, HR - Reviewed by STUART - 11 September 2014
" Easy to book online and excellent competitive pricing. "
" UNREST were very friendly and helpful. The car was in good condition. Only suggestions are that I could not see anything on the paperwork regarding the petrol tank level, which was half full on pick up. So I returned with more than half in the tank. The screen wash was also empty and needed some water adding, which was not a problem for me, but maybe for some drivers. "
DUBROVNIK, HR - Reviewed by GORDON - 28 August 2014
" Clearer information on cross border travel and use of ferries. "
" The car provided was overdue for servicing. The car displayed 2 warning lights when started up on collection. I pointed these out to the agent before departing and he was dismissive blaming 'the poor quality of fuel' in Croatia. The car did not let us down but there was always a fear that it might do. "
DUBROVNIK, HR - Reviewed by MANUEL - 05 August 2014
" The car was good "
" The personals were polite and courteous "
DUBROVNIK, HR - Reviewed by RICHARD - 24 July 2014
" Fast response with booking confirmation. "
" Fast response when I encountered a punctured tyre though disappointed that the replacement car comes only two days later (yet I am still billed and was told to contact Auto Europe for the refund) "
DUBROVNIK, HR - Reviewed by ANTHONY - 19 July 2014
" as always, Auto Europe comes up trumps for value for money and quality hire companies "
" Very helpful and professional company and I was given a free upgrade from Up! to Polo. Only difficulty was that the address of the pickup point (office next to a a public car park) wasn't specified in enough detail to find on a map or satnav beforehand "
DUBROVNIK, HR - Reviewed by ANNE - 14 June 2014
" Definitely cheapest of all quotes, and gave more options, for example some companies only quote the price if you want to protect your deductible but economy car hire gives you the choice, also the choice of whether to have 2 drivers.... "
" Upon arrival the internet connection was down. this in itself was not a problem. However, on return it then took a while to sort out the credit card payment for the border crossing payment, although I was happy to pay cash. Did not find the staff friendly or helpful, especially on return when there was no space to park the car, and was more or less told off for not positioning it correctly ! and this after being told to move it. Have used a lot of the hire companies at dubrovnik airport - usually through auto europe - and have always found the company staff helpful and polite, on this occasion was not so. There were also a lot of people waiting, and probably all like us - on time constraits "
DUBROVNIK, HR - Reviewed by BRIAN - 14 June 2014
" I liked your add on refundable excess, even though I did not have to use it. Very competitive prices. Quick service "
" Too many folk renting cars so all staff busy and it took a long time. When we got there things went well. Same problem on our return. Although I said I may drive to other countries I actually stayed in Croatia, but they charged me the fee anyway which was unfair. "
DUBROVNIK, HR - Reviewed by NICOLAS - 27 May 2014
" Very quick and easy to book. All round good service "
" Very quick and easy. Good service both pick up and drop off. Pleasant staff too. "
DUBROVNIK, HR - Reviewed by MILOS - 20 October 2013
" Excellent service "
" Excellent service, fantastic value for money. "
DUBROVNIK, HR - Reviewed by KEITH - 18 October 2013
" Very smooth trouble free transaction "
" Pleasant staff, efficient service, nice little car. "
DUBROVNIK, HR - Reviewed by ANDREW - 13 August 2013
" On the plus side we were provided with a larger car than the one we booked, which worked for us (but may not have suited everybody). On the downside it had an enormous dent in the rear bumper, which didnt affect the use of the car but it was unattractive and a little disappointing. "
" See comments above. Staff were polite and friendly. "
DUBROVNIK, HR - Reviewed by BENJAMIN - 05 August 2013
" Good service and value "
" Car had minor damaged on front passenger side on pick up, otherwise OK, smooth service, Vero office closed on drop off, keys posted through office door. "
DUBROVNIK, HR - Reviewed by BRIAN - 03 August 2013
" very happy with the price and car i got in dubrovni "
" fantastic to deal with "
DUBROVNIK, HR - Reviewed by MICHAEL IAN - 01 August 2013
" Alway s use auto europe "
" Excellent would like to use them again when I fly into Dubrovnik and travel into Montenegro to the apartment I own "
DUBROVNIK, HR - Reviewed by STEVEN - 30 July 2013
" Very helpful and knowledgeable operators "
" Good no hassle "
DUBROVNIK, HR - Reviewed by PETER - 29 July 2013
" Competitive on price. Clear and informative documentation. "
" Friendly and willing to answer my questions. "
DUBROVNIK, HR - Reviewed by GILLES - 22 July 2013
" another hassle free rental, thanks "
" excellent, very friendly "
DUBROVNIK, HR - Reviewed by AMOS - 13 July 2013
" Would like more 7 seater vehicles "
" Very nice person excellent service "
DUBROVNIK, HR - Reviewed by MATTHEW - 13 July 2013
" very pleasant experience "
" very good :) "
DUBROVNIK, HR - Reviewed by GREGORY - 11 July 2013
" Efficient and reasonably priced.Do not know what "meet & greet" means.If I am correct we were'nt !! "
" On arrival at the airport the Vero office was un-attended although it was open and another couple were waiting. A staff member arrived after 5 minutes. Very friendly and accommodating.Vehicle had 50000 + miles on the clock but proved reliable over the term.Would have preferred a diesel but not available. "
DUBROVNIK, HR - Reviewed by PAUL - 11 July 2013
" efficient process competitive pricing "
" friendly and helpful staff great car very efficient and easy procedure "
DUBROVNIK, HR - Reviewed by RITA - 07 July 2013
" Very happy with the service and price from Auto Europe. I will definately be using them again. "
" Good service from the boys at the hertz office. One suggestion though. Have road maps handy for customers to use. I had to pay £6 for a road map from a separate source. "
DUBROVNIK, HR - Reviewed by DAVID - 21 June 2013
" suggestions where to find car hire at airport "
" would recommend them "
DUBROVNIK, HR - Reviewed by VALERIE - 21 June 2013
" Easy to use for booking, good value for money. "
" Very friendly reception, quick processing. Satisfied with standard of vehicle provided. "
DUBROVNIK, HR - Reviewed by JEREMY - 10 June 2013
" Very efficient. "
" really helpful local staff at theairport. "
DUBROVNIK, HR - Reviewed by DAVID - 26 May 2013
" All went very smoothly and very pleased with the service I received. "
" same as obove. "
DUBROVNIK, HR - Reviewed by PAUL WALFORD - 02 April 2013
" Using the Auto Europe Site worked very well "
" Your Rep at Dubrovnik Airport was excellent and sorted everything out for us. Everything was ready when we arrived and was swiftly dealt with. The vehicle was just what we wanted and was clean and tidy. We would use you again. "
- Home
- Car Hire Destinations
- Croatia
- Dubrovnik
- Dubrovnik Car Hire Reviews