AUTO EUROPE EAST MIDLANDS, GREAT BRITAIN Car Rental Reviews

EAST MIDLANDS, GB - Reviewed by COLIN - 11 July 2025

" As above "

" The above ratings say it all, everything was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by IAN - 22 May 2025

" Our car was an upgrade from what we booked and was very pleased with it. Excellent counter staff. "

" Very quick pick up of car with efficient and friendly staff. Also, easy drop off out of hours. Very proficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by ANDREW - 04 March 2025

" It was clear Budget did not care and has no contingency for late arrivals other than tough luck on the customer "

" I was 5 minutes late at the car rental location due to a flight delay and the airport shuttle bus not running and I could not pick the car up and had to spend the night in an airport Hotel. I was also charged for 25 and under insurance which did not apply "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by STEVEN - 16 December 2024

" It's good value. My only issue is the app keeps crashing and seems to be getting worse. "

" My main issue is that it should be clear in the booking that at East Midlands it is a very long walk with no cover from the terminal to the hire car Village and the airport cancels the bus during the winter months!! if it rains you get very very wet and it's at least a 15 minute walk with luggage. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

EAST MIDLANDS, GB - Reviewed by DIANA - 15 September 2024

" Would definitely use the company again and recommend them to others! "

" Quick efficient service. Helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by NICOLA - 08 September 2024

" Would definitely recommend Budget. Friendly staff and has a great car "

" Great customer service both at pick up and drop off. Even got an upgrade on the car which was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by NEIL - 11 July 2024

" Never again , poor service for the pick up and lack of communication about the pick up location. Also I feel very ripped off for a late pick up charge, don`t hide this in the small print be clearer up front when you request the pick up time. If you feel it is necessary to make this charge then don`t try and charge double of what is stated in the small print!!!! "

" We arrived to collect the car at East Mdlands airport. The instructions on where to get picked up were none existent. I called them and they said to wait, we were originaly standing at the hotel courtesy bus stop which seemed logical as the counter is based at the Hilton Hotel , luckily I double checked and asked the question , and was told we were in the wrong place , its a good job I asked as no one thought to volunteer this essential information . The car that picked us up was very poorly branded so we had to keep asking people who pulled over if they were Green Motion. I had regostered collection time as being around 18.00 when our flight landed , we got to the desk at 19.00 and were told we had a 75 pound late collection fee to pay , which I have never had to do before! Eventually it was reduced to 36 pounds which is actually what the charge was in the small print of the contract . I feel like they were trying it on to extract as much as possible from us and the other client at the desk. Frankly I feel ripped off and felt the servcie was terrible! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 3

EAST MIDLANDS, GB - Reviewed by ANDREW - 15 May 2024

" We were pleasently surprised to see Auto Europe were cheaper than our usual car hire company CarJet and, will now always compare prices with each other. "

" The only thing we don't like about Green Motion is the £1505 deposit takes 5 to 7 days to refund. Other car hire companies refund the deposit immediately on return. We have pledged not to use Green Motion again because of this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by JANE - 11 April 2024

" Cars in good condition. Efficient staff "

" Always pleasant and efficient "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JOHANN - 16 January 2024

" As per 3 above "

" Europcar said they did not offer car collection at the airport at EMA and neither shuttle service for pick collection. They blamed this on Auto Europe. What I know is that I requested and paid for this service. Wehad to walk to their office in the rain with a 2 year old. Also when I returned the car there was one person at the counter who was bust with people and therefore could not check the car condition. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 6

EAST MIDLANDS, GB - Reviewed by PHILIP CHARLES - 11 May 2023

" Ease of collection and drop off and helpful staff "

" Very polite and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by STEPHEN - 15 December 2022

" Booking was straightforward. "

" Good customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by RAYMOND - 18 May 2022

" Overhaul a thumbs up "

" Wasn't very happy to have to go out of the main hall to collect the car, when in the itinary it said in the arrivals area. Glad it wasn't raining. Other than that it was all thumbs up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JOHN - 27 April 2022

" No hassle "

" Easy pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by DAWN - 23 February 2022

" Efficient and pleasant and helpful staff "

" Efficient and pleasant and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by SARAH - 09 February 2022

" The site office being closed without a phone call from them even though they new they had a hire going out "

" The collection point was closed. I had to get taxi home, go back the next morning and they wouldn't start booking my car hire until 9am as they said they would have to charge me an out of hours fee if they did that "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by LINDA - 26 January 2022

" My experience with the cars I have hired as been very good staff friendly and professional cars clean and full of fuel. "

" Hi no problem with the hire just wish you were a bit closer to the airport building. The bus service is not good, due to lack of customers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by GLORIA - 03 November 2021

" Great Service "

" Excellent service from booking on line to handing over car at the end of rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by LYNN - 30 September 2021

" Staff at collection very good, but unfortunately I had to pay for a day I no longer . Couldn't change the booking. "

" Unfortunately when I picked up the car I had to pay for a day that I wasn't going to use. Couldn't change the booking. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MICHAEL - 18 August 2021

" all round a good deal and service "

" all round a good deal and service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by GLORIA - 13 August 2021

" I have used Keddy Cars on my trips to U.K .always been highly delighted both with service & cars. Many thanks I will be booking again in October. "

" As always excellent service from booking car to return. I would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by ANDREW - 22 April 2021

" AutoEurope deal was good "

" I left a tv screen attached to the drivers headrest and it has now disappeared! I have rung and sent emails, but no response "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by LINDA - 25 September 2020

" Already done this "

" Everything went well very pleased not used to dropping keys in a box but due to the current situation I understand completely. I believe I also took good care of the car. This is the first contact I have had since returning the car. I can only assume that all was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by DARREN - 13 August 2020

" Found a good deal through Autoeuropa, Could not get same deal on Avis site. "

" When dropping of car nobody was present after being told someone would be there. They took £200 deposit but not told we would have to wait 10 days to be refunded. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by RICHARD - 27 July 2020

" GOOD "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by PETER - 14 March 2020

" Very easy..no problems "

" As always..a pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JENNIFER - 16 February 2020

" Great friendly staff, came to my rescue when another company left me stranded at the airport . Car was ready clean. In all a very good experience. Thank you "

" Great friendly staff, came to my rescue when another company left me stranded at the airport . Car was ready clean. In all a very good experience. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 12 February 2020

" Not a good experience at all "

" Although booked online had to stand outside Porto cabin while waiting to be attended to car was dirty outside although easirent swore it had been. Car itself was good. On drop off easirent employee shouted instructions from Porto cabin and together with another custermer boarded my hire vehicleand proceeded to drive to airport questioning me on whether I had topped fuel to full, when I explained that on receipt of vehicle the tank was only 3/4 full, and that it was if he cared to look nearly full. He also dropped us at bus stop near airport and told us to catch bus to terminal which would be free, the bus was not in fact free and we had to pay 1 pound each not what expected, ony previous occasion with a variety of car hire we have been dropped off in quick drop off which is close to terminal. Although I have shared my comments with I will be very surprised if I get any apologies, but I live in hope. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 31 January 2020

" Very good "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by KEITH - 25 January 2020

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by ALAN - 08 January 2020

" All good "

" Easy drop off,taken immediately to airport.no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by PETER - 05 January 2020

" They provided the best price for the rental group we wanted "

" We arrived on a wet evening, the pick up from the airport was good, we were allotted our car quickly and David showed us all details of the car. It was a brand new Mini Cooper Automatic which was pleasure to drive. We were a little delayed on our return due to closure of the M5 but again were dealt with quickly and efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by CHRISTINA - 15 December 2019

" The excess on our paperwork stated £200 and yet we were asked for £300. "

" The shuttle to and from the airport was cancelled a week or so after our booking was made. This was part of our original booking and when the weather is wet and you have luggage a 15 min walk is not acceptable. I am pleased this service has now reinstated. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 10 December 2019

" Very satisfied "

" Very courteous very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by KENNETH - 01 November 2019

" Between Firefly and Hertz I find them both excellent and will continue to use them as long as they retain their competitive prices "

" I have used them on several occasions and found them to be very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by STEPHEN - 29 October 2019

" Professional service that I would use again. "

" Everything was good and no complaints to make. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by GARY - 22 October 2019

" As above. "

" We landed just before midnight so rang the office to say we were on our way. Lucy was so cheery and helpful. The car we reserved wasn't available so we were offered a free upgrade. Lovely touch. We were asked not to smoke in the car. As NON SMOKERS we welcomed this. However, despited a clear sign in the car, someone previously hiring the car had evidently ignored this. We used air fresheners and it did improve slightly. We reported this when handing back the car. Pick up and return as well as original booking and confirmation call were all efficient. We understand the shuttle bus service will cease at the end of the month. Obviously not your company's decision, but the car rental facilities are too far from the airport for this not to become a problem for travellers. The airport and facilities there are appalling. Thank you for making the experience better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by TRUDI - 17 October 2019

" No complaints at all, very good. "

" Very quick and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by DEBORAH - 10 October 2019

" See previous comments. "

" The only issue I had was having to pay East Midlands Airport car parking charges when I went to collect the car. EMA's charges are ridiculous! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by PAULA - 08 October 2019

" A pleasant car rental experience "

" Very efficient.. car was great..loved the dab radio and sat nav "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by GRAHAM - 29 September 2019

" Top class service which could not be beaten, only matched, 10 out of 10 "

" I was awarded an upgrade at no cost and the dispatcher of the vehicle was very very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by HANNAH - 21 September 2019

" I went to collect the vehicle, and left again half an hour later without the vehicle and had to rent from another company at east Midlands airport. Upon arrival I was asked for extra proof of address (this had not been requested online or in email confirmation), I was then told I needed to show my address on my online banking, I was asked for a credit card (this had not been made explicit to me when booking) I did not have a credit card, I would not have booked this car rental had I known a credit card was required. I was then told I would be charged £111 which was non-refundable as I didnt have a credit card, I was not happy with this as this had not been clear on booking, I was also not made aware prior about the £200 holding fee. I did not complete the hire of the vehicle or take the vehicle with me, I left requesting a cancellation of my booking and my £34.72 refund, they were not able to do this and told me to call a number on the email. I did this and was told this money was non-refundable! Completely unhappy with Easi-rent (described by other car rentals as "not-so-easy-rent". Awful. I want my money back! "

" I went to collect the vehicle, and left again half an hour later without the vehicle and had to rent from another company at east Midlands airport. Upon arrival I was asked for extra proof of address (this had not been requested online or in email confirmation), I was then told I needed to show my address on my online banking, I was asked for a credit card (this had not been made explicit to me when booking) I did not have a credit card, I would not have booked this car rental had I known a credit card was required. I was then told I would be charged £111 which was non-refundable as I didnt have a credit card, I was not happy with this as this had not been clear on booking, I was also not made aware prior about the £200 holding fee. I did not complete the hire of the vehicle or take the vehicle with me, I left requesting a cancellation of my booking and my £34.72 refund, they were not able to do this and told me to call a number on the email. I did this and was told this money was non-refundable! Completely unhappy with Easi-rent (described by other car rentals as "not-so-easy-rent". Awful. I want my money back! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

EAST MIDLANDS, GB - Reviewed by REBECCA - 12 September 2019

" Just what we needed with no hassle. "

" Clear communication, easy transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by BRANISLAV - 25 August 2019

" Not bad "

" Pick-up is not ideal as you have to take a shuttle bus "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by LYNN - 18 August 2019

" Good price rental. Especially in the summer months. Lots of choice. "

" Great company to deal with. Had to extend my rental and dealt with efficiently and with understanding. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 07 July 2019

" Never had any problems with Auto Europe although I notice Ryanair Car Hire are starting to offer cheaper prices. "

" I booked an Estate type car but was given a Peugeot 3008 which was a lovely car but short on the boot space I was expecting. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by MARY - 17 June 2019

" Very poor service not recommend ing ever. "

" When I dropped the car off there the amount of fuel in as when I picked it up. My partner made sure he put the amount of fuel in it. I wss over charged £65 for refueling. I have told all my friends and work colleague s not to use and I will not be using you ever again. How dare you just charge with out consulting me first. Very amateur company policy. Very poor service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by ANTHONY - 14 June 2019

" Since we booked the car last year we have been inundated with offers of discounts, why do these not come through for your next car hire, we have been booking with you for over 10 years and have never received an incentive to book again with you. "

" We needed to upgrade the car because it was necessary to bring a wheelchair. They only had two cars to offer and the one chosen was suitable for wheelchair but too low for passenger. We were quoted an upgrade charge of £385 which we accepted they have taken from our bank £462. That amount was never mentioned or agreed to. Not a good experience when I also had to juggle with a wheelchair. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by NEILNEIL - 30 May 2019

" Website worked well and get I had good value. "

" Overall a good experience. Only let down was the collection took about an hour as no staff for circa 20 mins when I arrived and then they had to clear the people in front of me. Drop off was far smoother and worked well. I'd recommend as really good value in comparison to other offers and think the poor collection time was down to a number of people all arriving at the same time. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by KATHARINE - 30 May 2019

" Overall vey good bit have not yet experienced drop off arrangements due to extension of my stay "

" Pick up from airport poor....I waited for 45 minutes, vehicle had no Green Motion ID and driver no idea of passenger name. However I have had to extend my stay in the UK and extend the hire car. Phone service was excellent. I return the car on Monday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MICHAEL - 30 May 2019

" Very uncomplicated rental. Fairly new car, little gassing returning vehicle. "

" See below "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by PAUL - 18 May 2019

" The car we had was lovely and everything went very smoothly. "

" The staff were very helpful, very pleasant, and very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MUSTAFA - 26 April 2019

" My transection pending still continue 6th days ending. They told me 5 weekdays but this is 5th weekdays end but still pending. "

" It was OK but I have a critic, I rented first time at greenmotion, when I drop off the car a stuff investigated car very detailed, cleaned dust on the car with his hand for trying to find like scratch etc.. Disappointed situation for me because when I drop off to Hertz sometimes they didn't even investigate. He found a minor scratch and told me it will be charge if you don't have insurance. I had insurance and no charged for me but I surprised because difficult to see it and I don't know who did this maybe me but mostly I didn't. They showed me the car firstly but I didn't investigate detailed minor things also your stuff too and also any customer don't do. Seems like a tricky even if you don't. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

EAST MIDLANDS, GB - Reviewed by BRIAN - 26 April 2019

" A good experience overall "

" Tha whole process was very efficient, your young lady up sold me onto a Mercedes which was very nice. One minor problem was drop off when there there were no bays available and had to leave car double parked office was closed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MAUREEN - 20 February 2019

" we got lost could not get through both phones on a set phone left messages no one called . eventually got there dropped if at a path habing to walk unlike their companies dropped outside airport . chap in desk rude just said you dropping off no good afternoon terrible attitude . "

" arrival staff were very good . unlike the return . "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 3

EAST MIDLANDS, GB - Reviewed by KEITH - 26 January 2019

" EXCELLENT "

" EXCELLENT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by ANTHONY - 16 January 2019

" Not a good experience in this occasion but it due to the rental company. It would be good if AutoEurope could have a better quality control of the rental companies associated. "

" Not a very organised company. The person at the desk was very helpful. However, Easirent contacted me in several occasions during the rental period asking for documentation they said was required even though I bought full insurance costing over £400 for a 10 day rental. When I returned the car the person did not know what kind of coverage I had and had to check. The car was due for servicing as the servicing light was on from the start. Not happy with the service.. Easirent is not easy as it wants to sound. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 4

EAST MIDLANDS, GB - Reviewed by BARBARA - 09 January 2019

" Not very satified. Also, on delivery of the car, It said on the paper work to call on arrival for the shuttle, It was a bit hit and miss. I called the number 5 times, and had to flag down the mini bus driver to ask him where I had to go! "

" On collection, I was told I would have the car outside the office, then, I had to take another. The low tyre pressure showed up on the screen,I was told this would go away. It didnt, in fact over the 11 days, I had to pump up 3 tyres!!! also there was no screen wash in the car! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by EDWARD - 06 January 2019

" All good "

" Adam the assistant manager couldn't have been more helpful - he even remembered me a trip 6 months ago! In and out in under 15 mins, couldn't be happier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by GERARDO - 05 January 2019

" Reasonable price "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by SIMON - 24 December 2018

" All made very simple "

" Car was almost new and the service at collection and drop off was first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by KELLY - 14 December 2018

" really disappointed at the pricing and the missleading way you are led to believe that you are getting a good deal.....we paid nearly 400 pounds for a H10 vehicle "

" i think paying the price i did was absolutely disgusting..... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by PAUL - 13 December 2018

" Very good service, would definitely recommend "

" B "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by BRIAN - 13 December 2018

" As above "

" We found your staff extremely helpful especially Sasha who did her job in a friendly and efficient way. The shuttle service from the airport worked very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MARIA - 13 December 2018

" Can't beat customer service, excellent "

" Brilliant, efficient polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by LIONEL - 20 November 2018

" cant fault experience good service "

" good value and nice new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by TREVOR - 15 November 2018

" The Juke we had is not the best car we have had but did the job fine. "

" We always get good service from Enterprise staff. This time was probably even better than usual. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by DAVID - 12 November 2018

" As above "

" Very pleased with the way we were treated, very efficient & helpful staff, we were given a nice upgrade, returning the car was also easy, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by JOHN - 10 November 2018

" Continue as you are staff give excellent service cannot fault you "

" I have been using Hertz at East Midlands Airport for the last 13 years to visit my 93 yr old mother in Sheffield at least twice a year excellent service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by SUSAN - 31 October 2018

" Auto Europe excellent service but not Keddy "

" Do not like the £700 deposit "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by CATHERINE - 29 October 2018

" my flight was delayed which I didnt think would be an issue as I had put my flight details on the booking so assumed the flight would be tracked. When I arrived the terminal office was closed and a member of staff for another company told me to go to the car park where the cars are kept to collect my key. When I arrived there by bus (which I didnt expect to have to get - one of the reasons I booked with you was because it said on airport pick up rather than shuttle bus, which is misleading) the office there was closed to. I asked someone in one of the other portacabins where the staff were and he told me she had gone to the terminal as she didnt like to be at the car park when it was dark. I phoned her on the number on the door and she was not at all apologetic and told me I had to go back to the terminal building. As there was no bus imminently I had to walk back to the terminal to get the key then go all the way back to the car park to collect the car. When I asked her why she had not waiting for me in the first place at the terminal she said that she had checked my flight and thought it had come in on time. very odd because then I would have expected a phone call to find out why I had not arrived to collect the vehicle. I am not at all impressed with the service. "

" it was very confusing as to how I had booked the car with and not clear on the documents as keddy, autoeurope and europe cars were all mentioned. When I asked people where to go to collect my car from Keddy, no one had heard of the company. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by BENITA - 28 October 2018

" always good value. "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JONATHAN - 19 October 2018

" See above "

" Drop off a bit haphazard, next to car wash at petrol station plus a bit of a wait for transfer to airport- 20 mins- although guy doing it very pleasant. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JOHN - 18 October 2018

" I paid extra by ticking my preference for 'in terminal desk' only to find that the desk was closed and i was re-directed to the shuttle bus. Unacceptable practice!!!! "

" see below feedback "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by PAUL - 18 October 2018

" VERY SOUL DESTROYING "

" THE PERSON INSPECTED THE VEHICLE ALONE AFTER USHERING US INTO HIS OFFICE AND THEN CHARGED US £109 FOR A TYRE WITH A MINUTE PIECE OF DAMAGE ON IT .I CAN ASSURE YOU IN 4O YEARS OF DRIVING I HAVE NEVER DAMAGED A TYRE IN THIS WAY BEFORE .I CAN SEE HOW THEY MAKE THEIR MONEY NOW .WOULD NEVER HIRE FROM HERTZ AGAIN LET ALONE RECOMMEND THEM TO ANYBODY ELSE . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EAST MIDLANDS, GB - Reviewed by ANDREA - 09 October 2018

" Only niggle really would be that there was no luggage trolleys in the rental return car park. "

" Quick check in and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by KEITH - 06 October 2018

" n/a "

" n/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JOHN - 30 August 2018

" As at 3 above "

" Considering I only booked 24hrs before hand,I was very pleased with the price.We had to wait awhile to pick up the vehicle but as it was very busy quite understanding "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by THOMAS - 29 August 2018

" I would use this organisation again. "

" Good value, spacious vehicle, well presented. Polite, helpful, good-natured staff. Better redirection from terminal building to rental carpark when desk in terminal is not manned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MICHAEL - 28 August 2018

" We had to change the duration of the car hire a couple of hours after we had booked it. We were unable to change it online so had to call the call centre. we had to try several times before we could get through but once we got through the staff were friendly but they could not give us the same price as on the internet so they cancelled it for us and we rebooked on the internet. "

" We have used this company a few times and the staff are always very friendly. The car was a bit dirty but apart from that was fine. It was also a lot bigger car than we had ordered but was for the same price so we were happy with that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by SALLY - 24 August 2018

" No comments to make "

" No comments to make "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by CAROLYN - 21 August 2018

" Straightforward and easy to use booking system. "

" The ICT did not help our experience on arrival at the Keddy cabin. We were in the UK for 48 hours for a funeral. It was late and the chap on the desk was becoming increasingly frustrated at the system's failings: "I don't need this at this time of night, and neither do you" was said three times. Due to VW having recalled the Polo for its central rear seatbelt fault we were subjected to upselling to larger vehicles. We did not appreciate the wry suggestion that one of the options was available in black. As a result, it took over an hour for us to process the vehicle hire which impacted our journey and arrival time in Lincoln. By contrast, the drop off was smooth, efficient and very professional. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by ANTHONY - 20 August 2018

" I rented a car with you from Glasgow the week before. On arrival I was asked for two letters with my home address on them. I was not aware that this was necessary as even though I regularly rent cars I have never been asked before. so I could not rent the car and had to take a taxi back to my relative at a high cost. If this two letter policy is in effect it should be highlighted to clients. When I called auto europe I was eventually able to cancel the car if I paid you 25 GBP as a gesture of "goodwill". I don't see a lot of goodwill in that. Auto Europe and Easirent might want to improve their business practices and customer service or end up being considered objects of hate like Ryanair. "

" I returned the car in perfect condition as agreed on 16th August and they have still not returned my deposit of 1250 GBP to my credit card 4 days later. I had to sign a form on arrival at the desk to agree that easirent would charge me a full days rental if I was over 15 minutes late returning the car. A normal car rental company gives clients an hours grace period. I was given an automatic car even though I did not request it and would have preferred a manual. Please contact Easirent and insist that they return my deposit. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

EAST MIDLANDS, GB - Reviewed by JULIA - 20 August 2018

" See above "

" Great service and car! Friendly staff and car was a much better one than what I was expecting. Only downside is that you have to get a shuttle bus (or a 10min walk) to the rental offices now as they have been moved away from the terminal building. Not a major problem once you suss it!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by KEITH - 08 August 2018

" On the who.e first rate ! "

" Vehicle a bit grubby inside, but on the whole a good experience - not subjected to horror repair situation! We "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by BENITA - 06 August 2018

" no problems.assle free "

" quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 04 August 2018

" No problems but pick-up a bit slow. "

" Pick-up a bit slow - new staff - and usual guff about upgrade and excess insurance. Newish car, badly scratched but OK and clean. No problems with drop - off , friendly lady - no doubt trying to improve image after recent damage cost scam! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by SAIT - 02 August 2018

" They have not given me the cat when I turned up on the day. Can you refund my money as soon as possible please ? "

" They have not given me the cat when I turned up on the day. Can you refund my money as soon as possible please ? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by CHRISTIAN - 21 July 2018

" It would be helpful if this sort of information was mentioned in the comparison between different car hire firms. "

" We were taken aback by the impossibility of using our credit card - which was also, as it transpired - a debit card, to leave a deposit, thus obliging us to pay a large sum in unwanted insurance, although we had used Easirent with the same card 5 months previously without encountering any difficulties. The staff, though pleasant, were unable to help us. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by SUSAN - 20 July 2018

" Excellent service as usual, cannot fault the company "

" Excellent staff and service at. Auto Europe East Midlands airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by SHEILA - 14 July 2018

" Very friendly staff "

" Insurance was quite expensive "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by AIDAN - 04 July 2018

" The pricing structure is totally opaque and I strongly suspect that the whole thing is a con. I certainly wasn't prepared to take the risk that it wasn't. I will be telling everyone I know to avoid your company, "

" In the end I walked away from this rental and organised a car with Hertz. The whole experience was terrible. From the moment I got into the car taking me to your office at East Midlands airport, the person who picked me up was trying to sell me insurance and telling me that the insurance I thought came with the car was unsatisfactory. The price I was quoted to reduce my excess was completely ridiculous and the staff didn't seem entirely competent when it came to the online system. In the end, I lost all faith in your company and in your staff. The impression I formed was that if I didn't reduce my excess, your company would likely levy unfair charges on my credit card. As I don't want a predatory company to have access to my money, I decided to take a risk and walk away. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EAST MIDLANDS, GB - Reviewed by ADRIAN - 03 July 2018

" You need to try a lot harder "

" Arrived from Spain and was refused car hire as I had no UK utility bills despite having all other documents, passport, UK driving licence and UK diver check with no convictions. Awful service, how could I be expected to have utility bills under these circumstances. Still waiting for a refund of the £56.69 I paid for the hire promised on 23/06.18 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EAST MIDLANDS, GB - Reviewed by DAVID - 21 June 2018

" Perfect customer service. Highly recommended, wouldn't go anywhere else. "

" From pick up to drop off, perfect service, very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by STELLA - 19 May 2018

" Highly satisfied and deposit returned without delay. "

" Attentive staff. Car was the best I've hired so far with extras at no additional cost. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MICHAEL - 13 May 2018

" Best quotes available. And we'll laid out price comparison "

" Very friendly staff but fuel tank was virtually empty so I had to waste 20 minutes looking for a fuel station which is not what I want to do when I already have a 2 hour journey to get home. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MICHAEL - 10 May 2018

" Apart from being filthy nothing wrong with the car but I think I paid to much, more than quoted . And the retuning of the car experience was truly awful, to be remembered for all the wrong reasons, "

" The lady at collection was very accomodating, helpful, but the car was filthy, dropping of was a comedy scetch, myself and around another 10 customers had to wait for a very long time, it was really bad, I felt embarrassed for the the two chaps trying to sort out cars and equipment, worst I've experienced, "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 6

EAST MIDLANDS, GB - Reviewed by REBECCA - 09 May 2018

" Got what I paid for "

" Didn't particularly like the car I got or the hard sell on optional insurance but apart from that I was very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by BENITA - 29 April 2018

" problem free. "

" very friendly staff and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by TORQUIL - 28 April 2018

" See 3. above "

" My issue is with your £1,200 insurance excess. I was told by your counter staff that in the event of any damage to to the car (even a puncture) the whole £1,200 would be taken from my credit card. Consequently I was pressured into taking out additional insurance. I was only when I returned the car (in perfect condition) and complained was I told that the balance of the £1,200 would be returned after the cost of repair had been deducted. I consider this to be an unfair trading practice. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by RICHARD - 01 July 2015

" Great service and the best price "

" Getting better every time but there are some weeks that they are too expensive "

EAST MIDLANDS, GB - Reviewed by MAURICE - 01 July 2015

" after leaving plane we made our way to desk inside airport waited and waited nobody came then guy next door said you have to go outside to office follow what is .so set off after half an hour finaly finds office wet and windswept .went in no car had to be upgraded costing me more .then printer didn't work waited then 2 came out had to shred one finaly got car it was penned in had o get a car moved waited then could not find way onto highway so now I have had to pay 106 pounds more great.forlocation fee what ever that is "

" on final invoice ad to pay time distance 14 49 premum fee 2 17 and 9 38 plustax3 33 plus14 38 total charges 106 pounds 25 "

EAST MIDLANDS, GB - Reviewed by JONATHAN - 30 June 2015

EAST MIDLANDS, GB - Reviewed by DOROTHY - 30 June 2015

" The deposit you require is too high. Most companies only ask for £250 not £1300. I had a problem as my credit card limit was too low. "

" Good car. "

EAST MIDLANDS, GB - Reviewed by WINSTONE - 23 June 2015

" No issues , good service "

" Asking for information thats already supplied otherwise service OK and staff very efficient. "

EAST MIDLANDS, GB - Reviewed by HEATHER - 22 June 2015

" I have used several different car rental companies over the last few years and have to say that this company is by far the best. The staff were all courteous, friendly and efficient. It was pouring down with rain on both my arrival and departure yet the staff came out to show me round the car and talk me through the controls and were waiting for me on my return to check the car over and reassure me that everything was OK. I will definitely use them again and would recommend them to others. "

EAST MIDLANDS, GB - Reviewed by BRIAN - 21 June 2015

" we were told to go to the enterprise desk only to find we had to go to a kiosk behind departures. "

EAST MIDLANDS, GB - Reviewed by RICHARD - 18 June 2015

" great service at a great price . Thank you "

" I have been looked after very well for the past 4 weeks and I am booked again for next week . "

EAST MIDLANDS, GB - Reviewed by GEOFFREY - 16 June 2015

" I found the experience of booking my hire car through Auto Europe extremely easy and was pleased with the follow up customer care after I had made the booking. "

" Customer care and service were excellent, as it was also when I returned the car to London Stansted Airport. "

EAST MIDLANDS, GB - Reviewed by NICOLA - 13 June 2015

" I have no problem with Alamo. "

EAST MIDLANDS, GB - Reviewed by RICHARD - 12 June 2015

" The best I have found and I will keep using Auto Europe as my favourite Car Hire company "

" They are trying to get it right but still have a little way to go . The set up at East Midlands Airport is ridiculous but that is not the fault of the Car hire companies it is caused by the airport operators . "

EAST MIDLANDS, GB - Reviewed by CAROLE - 10 June 2015

EAST MIDLANDS, GB - Reviewed by JASON - 09 June 2015

" Very good indeed completely satisfied, staff were incredibly helpful and friendly , I won't be using anyone else from now one and I hire cars on a regular basis. "

" Excellent staff and a nice motor as well will only use this company from now on . "

EAST MIDLANDS, GB - Reviewed by RICHARD - 04 June 2015

" The walk from service desk to car pick up at West Midlands Airport is ridiculous if it had been raining I would be soaked to the skin . The car I was eventually given showed Three quarters tank of petrol and I was told by staff that it was a fault with all Corsa`s when I refilled after only 73 miles it took 15-8 litres . The inside of the windscreen was filthy and I showed tbe staff on my return . I was assured that it would be reported and the staff were very apologetic . I have booked a car each week for the next 4 weeks so I hope A : that it does`nt rain and B : that I dont get a Corsa . "

EAST MIDLANDS, GB - Reviewed by ALAN - 29 May 2015

EAST MIDLANDS, GB - Reviewed by JAMES - 29 May 2015

" the staff were kind, friendly , and helpful "

EAST MIDLANDS, GB - Reviewed by ANTHONY - 21 May 2015

" First they could not find my booking, then I was told there was no damage on the car. When I got to the car there was lots of damage. The fuel gauge would not read full when filled up. Now I have been sent a invoice which I don't understand what it is for. "

EAST MIDLANDS, GB - Reviewed by JEFFREY - 18 May 2015

" perfect... "

EAST MIDLANDS, GB - Reviewed by PETER - 13 May 2015

" Very quick & efficient service, great value for money also, Would use again "

" Very quick & efficient service, great value for money also, Would use again "

EAST MIDLANDS, GB - Reviewed by EUGENE - 10 May 2015

EAST MIDLANDS, GB - Reviewed by STEWART - 07 May 2015

" When I got there to pick up the car there was a £300 deposit that I had to pay I didn't see this in the terms when I booked it you should make this a lot clearer "

" I had to pay a £300 deposit and it's still not gone back into my account there quick enough to take your money but so slow when giving it back "

EAST MIDLANDS, GB - Reviewed by ALISDAIR - 07 May 2015

EAST MIDLANDS, GB - Reviewed by SALLY - 06 May 2015

" The service was very good and would use again. "

" Once through the actual booking in the service was excellent. "

EAST MIDLANDS, GB - Reviewed by JANE - 03 May 2015

" Alamo was excellent "

" DEFINITELY my number one now at East Mids. A special thank you to Aaron who waited for me after hours: I SO appreciated it! to Nic who reassured me all was normal. Without doubt the best service at E Mids "

EAST MIDLANDS, GB - Reviewed by JOANNE - 01 May 2015

EAST MIDLANDS, GB - Reviewed by CELIA - 28 April 2015

" We always receive an excellent service from Auto Europe "

" A great customer focussed company "

EAST MIDLANDS, GB - Reviewed by JESMOND - 12 April 2015

" Good prices and very helpful when it came to changing arrival times due to flight changes "

" Very good and courteous service. Very helpful with telephone inquiries. Will definitely use again. "

EAST MIDLANDS, GB - Reviewed by JACQUELINE - 06 April 2015

" superb service "

" excellent "

EAST MIDLANDS, GB - Reviewed by FRANCIS - 03 February 2015

" Usual brilliant service "

" Very satisfied with service. Was very impressed when we dropped the car off and there were trolleys available for us to put our luggage in. This saved us having to carry heavy luggage to the departure building. "

EAST MIDLANDS, GB - Reviewed by PHILIP - 20 January 2015

" i prefer the booking conditions of Auto E as cancellations / alterations are available without fee and penalty to within a couple of days of the start of the hire. "

" i have always found Enterprise staff extremely polite and will always assist . "

EAST MIDLANDS, GB - Reviewed by ROBERT - 11 December 2014

" Straight forward transaction. Will use you again. Thanks. I took out seperate excess insurance because yours is a little on the expensive side. "

" Had to wait 25 mins to be served! Not good enough when we'd been travelling all day. "

EAST MIDLANDS, GB - Reviewed by JOHN - 01 December 2014

" Good value and hassle free car rental. "

" Easy to find, reasonable car quality and cleanliness, slightly over-zealous staff. "

EAST MIDLANDS, GB - Reviewed by CAROLE - 27 November 2014

" Very competitive rates. My usual company is Enterprise but your rate was cheaper "

" Always very helpful "

EAST MIDLANDS, GB - Reviewed by DAVID - 08 July 2014

" All went well. The booking process was good, we got the car we asked for. No problems. The price was very competitive. "

" Dry thing went well. The staff were helpful, kind and understanding. "

EAST MIDLANDS, GB - Reviewed by MARTIN - 04 July 2014

" No problem except when I wanted to extend the hire over 28 days I had to return the car and take out another one from a different co "

" The car was not as clean inside as I would expect. The second car was faulty and I had to call out the rac "

EAST MIDLANDS, GB - Reviewed by MARK - 28 March 2014

" Very easy. Good pricing. Supplier transparency. "

" Professional and efficient. "

EAST MIDLANDS, GB - Reviewed by COLIN - 23 March 2014

" Very happy with booking process and the resulting customer service via email when I thought the web site had faulted and not processed the booking. Efficient and immediate response from you made me feel secure and that I was being handled by a professional organisation. "

" Not happy that on return of car hire around midday that there was no one to check the car back in and that we just had to leave keys at terminal desk. Would have preferred someone to check car, mileage, that it was not damaged etc and erasure us that there were no problems. However there was a very pleasant and friendly young woman at the desk in the terminal. "

EAST MIDLANDS, GB - Reviewed by ANNE - 06 March 2014

" Easy to use booking and web site "

" Picking up and dropping off very straighftorward. Polite and helpful staff "

EAST MIDLANDS, GB - Reviewed by JANE - 19 November 2013

" great service thankyou "

" thankyou to the staff at East Midlands Airport who were very helpful and welcoming "

EAST MIDLANDS, GB - Reviewed by DAVID - 15 November 2013

" Web booking very simple.Prices are reasonably competitive. "

" Have used the company previously, and would be very happy to rent from them again. Cars are well presented, and the terms and conditions are perfectly fair. "

EAST MIDLANDS, GB - Reviewed by MICHAEL - 09 August 2013

" Good web site. Great value for money "

" Excellent helpful and friendly staff both on collection and return "

EAST MIDLANDS, GB - Reviewed by DAVID RAY - 24 July 2013

" FANTASTIC SERVISE AT THE AIRPORT "

" FANTASTIC "

EAST MIDLANDS, GB - Reviewed by JOHN - 16 June 2013

" will recommend to friends "

" staff very helpful "

EAST MIDLANDS, GB - Reviewed by SELWYN - 06 June 2013

" Pick up area not clearly defined in Arrivals and no shelter from rain to await pick up vehicle. Deposit box for car key was sealed up, therefore impossible to deposit key without considerable inconvenience and returning to Departures to Information Desk. Otherwise car excellent and staff very helpful and professional. "

" As above. "

EAST MIDLANDS, GB - Reviewed by PAMELA - 02 April 2013

" Very good customer service provided by Avis. The Fiat 500 was a joy to drive too. "

" As above. "

EAST MIDLANDS, GB - Reviewed by JOHN - 13 March 2013

" Exellent effcient service "

" Exellent effcient service "

EAST MIDLANDS, GB - Reviewed by DOUGLAS - 26 January 2013

" very helpfull quick "

" helpfull "

EAST MIDLANDS, GB - Reviewed by JUDITH - 17 January 2013

" Easily booked and no problems, 50% less than any other company. "

" A good service,prompt and efficient.No problems "

EAST MIDLANDS, GB - Reviewed by MICHAEL - 26 June 2012

" Our hiring from East Midlands was only one of several as we have also been traveling in the USA. I have appreciated the was of booking via your website and also the timely reminder emails of our upcoming itinerary. All in all, a very efficient, and more importantly, effective service. Many thanks, Mike Collins. "