AUTO EUROPE EDINBURGH, GREAT BRITAIN Car Rental Reviews

EDINBURGH, GB - Reviewed by DANIEL - 17 September 2025

" During the pickup of our rental car at Budget, we experienced significant inconvenience. Despite having a registered QuickPass, we had to wait over one hour in the queue before receiving our vehicle. Additionally, the car was not properly cleaned. It appeared to have only been vacuumed briefly, and the windows were wiped with a dirty cloth after we specifically requested it. The interior and exterior were left very dirty and stained. The cleaner mentioned that, due to it being a busy day and a lack of proper cleaning supplies, the car was not thoroughly cleaned as usual. Lastly, it has been impossible to speak to a representative about this by phone as the waiting time exceeded 45 minutes. By email, I have still not received a response from customer service after more than 10 days. We expect a rental car to be handed over in a clean condition and the pickup process to be efficient. Given the circumstances, we kindly request appropriate compensation. "

" During the pickup of our rental car, we experienced significant inconvenience. Despite having a registered QuickPass, we had to wait over one hour in the queue before receiving our vehicle. Additionally, the car was not properly cleaned. It appeared to have only been vacuumed briefly, and the windows were wiped with a dirty cloth after we specifically requested it. The interior and exterior were left very dirty and stained. The cleaner mentioned that, due to it being a busy day and a lack of proper cleaning supplies, the car was not thoroughly cleaned as usual. Lastly, it has been impossible to speak to a representative about this by phone as the waiting time exceeded 45 minutes. By email, I have still not received a response from customer service after more than 10 days. We expect a rental car to be handed over in a clean condition and the pickup process to be efficient. Given the circumstances, we kindly request appropriate compensation. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

EDINBURGH, GB - Reviewed by ROBERT - 12 September 2025

" Very Happy! "

" Staff at Edinburgh and Inverness were awesome!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CHRIS - 09 September 2025

" Great car "

" Staff at the airport were fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PETER - 04 September 2025

" Excellent "

" A very professional good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ASMA - 01 September 2025

" Too good "

" Too good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARK - 28 August 2025

" I've previously had no issues with Auto Europe. But again, I would highly recommend that you drop Drivalia as one of your partners. "

" The pickup process was awful. I have hired many cars over the years and this was the worst experience by far. The shuttle element was a hassle that I hadn't realised when booking, but that isn't the complaint. We had an issue getting a DVLA check code (not something I've ever required when hiring a car). The staff member was extremely unhelpful and rude and should not be working in customer service. I think it took an hour in total to get the car under very unpleasant circumstances. We then got a weird attempt to charge us £250 for a missing parcel shelf after drop off, which wasn't missing. I think Auto Europe should not be working with Drivalia as it will destroy your reputation. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by GRAHAM - 25 August 2025

" excellent all round "

" no issues very quick and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KEVIN - 24 August 2025

" 8/10 "

" Car was a substitute vehicle of a similar class - issues checking in due to miscommunication, I had called a week prior to explain I would not have a physical drivers lic and credit card and was told this wouldn't be an issue, but on collection it was an issue, which we resolved eventually. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by JAEL - 20 August 2025

" Very bad experience with the description of the car that we were supposed to hire. We were paying for electric SUV, AND IT WAS NOT OBAYED BY EUROPCAR , they denied our request and took more money, they were rude and not honest! "

" There was no SUV electric in Europcar in Edinburg airport. They took more money and were not honest with us from the first minute. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 4

EDINBURGH, GB - Reviewed by CHRISTOPHER - 18 August 2025

" . "

" Incredibly long wait to collect the vehicle (queueing for 1hr 20mins) but otherwise amazing all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JAYAPRAKASH - 18 August 2025

" Tough, not customer friendly. Looks more of looting policy "

" There was a mistake from my end but it doesn't meet it should be penalised despite of having option to rectify. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by DOMINIC - 16 August 2025

" Overall good offering at fair price. "

" Queue of 40 mins to collect car, many counter staff but seemed to give too much information, no benefit from having done pre-checkin! "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by CHAU YIN - 12 August 2025

" Pls remove Green Motion from your website. Pls see reviews on trust pilot regarding their practice. Thanks "

" Be very careful if considering this company. Read their Trustpilot reviews before booking -- you'll find many reports of false damage claims, delays, and high insurance costs. Their practices have also been reported in The Guardian: https://www.theguardian.com/money/2017/jan/22/green-motion-car-rental-took-2500-fuel-mixup-no-evidence In my case, they falsely claimed I caused a scratch that was already there. They even insisted the scratch was "fresh" when my photo evidence suggested otherwise. I was told to sign a form to release my deposit, but it turned out my signature was placed on a document admitting liability for the damage. Based on my experience and numerous similar reviews, I strongly recommend avoiding this company at all costs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by STUART - 11 August 2025

" Well done Rebecca "

" Rebecca convinced me that as i was not traveling too far - St Boswells, North Berwick - that i should take a Ford SUV EV It was an excellent suggestion and a great car! Well done Rebecca!! And the gig went well on Fringe by The Sea! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by NICHOLAS - 09 August 2025

" Terrible experience, very stressful "

" The car was old and full of problems. More importantly they charged me for fictitious tire damaged. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by LAURENCE - 08 August 2025

" nice car "

" Good service got an up grade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by COLIN - 04 August 2025

" This was a 'last minute' hire through Autoeurope and it all worked without a hitch. "

" Gerry efficient at a busy time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAVID - 04 August 2025

" Very easy to use. "

" This company should carry a health warning. They are all about offering a cheap headline deal ad then trying to extract whatever they can to make up for it. The final straw was being charged (still in dispute) £96 for a valet for a few dog hairs in the boot. Having got photographic evidence that a 3 minute hoover sorted the issue I await the full return of my deposit. There was a lot of pressurised selling going on at the reception to take insurance and unlimited mileage packages and the unfriendliness and way in which the check in person handled the situation was appalling. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by NIGEL - 01 August 2025

" I have emailed Auto Europe, as I am unimpressed with their service. Please see below what I have said to them: The PICK UP instructions are incorrect. This resulted in a distressing experience for my disabled fellow passenger. Can you please advise why this has not been updated? Green Motion advised that they requested this over a year ago. Also, can you please advise exactly where during your booking process I was advised that I would need to hold a credit card in my name before confirming the booking. "

" Excellent customer service provided at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KEN - 28 July 2025

" As above.... The fuel policy on our recent hire in Edinburgh was not explained (no mention whatsoever of what to do). Within a few miles of picking up the vehicle I noticed the vehicle was only ~75% full. I wrote an email to them & never heard anything & just brought the car back full (not wanting to do a 'like for like' return). It seems Drivalia got a free 1/4 tank of fuel out of me as the colleague returning the car simply said 'you should return the car at whatever levl you pick it up with'....strange policy in my view. On top of our Italian car hire a month or so ago (again with Drivalia) I am not likely to recommend them as a GREAT car hire firm. ...& there's been no compensation. "

" The fuel policy on our recent hire in Edinburgh was not explained (no mention whatsoever of what to do). Within a few miles of picking up the vehicle I noticed the vehicle was only ~75% full. I wrote an email to them & never heard anything & just brought the car back full (not wanting to do a 'like for like' return). It seems Drivalia got a free 1/4 tank of fuel out of me as the colleague returning the car simply said 'you should return the car at whatever levl you pick it up with'....strange policy in my view. On top of our Italian car hire a month or so ago (again with Drivalia) I am not likely to recommend them as a GREAT car hire firm. ...& there's been no compensation. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOHN - 22 July 2025

" It was a smooth easy way to hire a car "

" Wesley at the front desk of Hertz/Dollar was extremely helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by FABIO - 21 July 2025

" Satisfied "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SHEIKH - 13 July 2025

" High quality experience. "

" Everything was easy and realatively quick. Really good staff and smooth return of vehicle. Car was clean and well maintained. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PATRICK - 12 July 2025

" Staff where great but taking £1505 without reason is despicable "

" Car returned all in order but they just took the deposit from credit card £1505 for no reason. That is 6 weeks ago. Thieves. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LEWIS - 10 July 2025

" Bad "

" Terrible service. Took over an hour and a half to rent the car and then to be told I can't use a business card. Why let me book in the first place with it only then to get to collect and I can't. Then was told I'd be charged 4x as much to rent on the day under my own name. Terrible customer service, and it wasn't only me in the shop at the time that was having the exact same issues, I witnessed at least two more people have the ama problem. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 2

EDINBURGH, GB - Reviewed by WILLIAM - 07 July 2025

" Could have been handled much better by enterprise. O arrival the car was not in the bay they sent me to. On return they could not find the car plate on their system! "

" No contract received on hiring by email nor after return of car despite Enterprise calling me shortly after the return to check my email address. Crazy as they had all my details via your voucher also "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by HEATHER - 06 July 2025

" Very easy to find car in carpark and return car "

" Very helpful chap at desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARK - 05 July 2025

" The voucher contained incorrect information for finding Green Motion at Edinburgh Airport meaning a delay in picking up the vehicle. This needs correcting. "

" Pick up was hampered by not remembering card PIN of driver. Would not accept spouse card regardless of it being an evidenced joint account. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by GARETH - 01 July 2025

" Just all good. Lovely staff. Car that wasn't scary. Manual hanbreak and an actual key! "

" All good. The sat nav did get very confused about where the drop off was. Maybe that could be looked into... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ALLEN - 30 June 2025

" Auto europe excellent as always. "

" Airport rental hub in chaos. Alamo check in not organised. Long queues and not enough staff. Car not available invoking a further 30 min delay on top of 40 min queue. Extortionate additional driver rate. Extortionate rental price. Definitely avoid Alamo at all costs. Car was good. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CERI - 29 June 2025

" Not sure what auto Europe was "

" Great Car Great Staff Excellent price Wish I had know about car pick up and car drop off location in advance Wish I had know about shuttle pick up location in advance The website information was pretty poor The overall service was excellent all staff were first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KIRSTY - 08 June 2025

" The insurance premium you pay for is through Auto Europe and not recognised by Hertz and so if you needed to make a claim you have to pay Hertz and then claim through Auto Europe. Not happy about this. Fortunately I did not have to claim "

" Very quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DANIEL - 27 May 2025

" Overall impression 3-10 "

" Due to a technical issue with my agents iPad my booking had to be manually processed using a pen and paper, this took some time. The vehicle I received was not in line with the vehicle I selected. Dacia jogger received but I ordered a Nissan quashqai. There is a gulf between these 2 vehicles. It was also very uncomfortable listening to each rental clerk try and sell additional insurance to all the visiting tourists. Scaremongering at its finest. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by ALAN - 24 May 2025

" Lexus was better vehicle than I was expecting so pleased with that outcome. "

" Dollar via Hertz, queuing system for pick up could be better, drop off was only time I can ever recall having to wait! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by HOWARD - 18 May 2025

" Car and price were good as was the extra insurance but on site agent let you down "

" Long delay at pick up and transfer from airport. Pick up process not good "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DEREK - 12 May 2025

" Terrible experience which they blamed auto Europe for as they could not supply a vehicle ordered with same terms and conditions "

" The car I ordered was not available No car was offered at the same price and I had to leave with no vehicle hired.The condor tried to give me another vehicle at twice the price with no deposit required.i rejected this and left .Please refund my monies.Derek Crooks "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ALBERT - 12 May 2025

" N "

" Another positive experience. Think we have been together for over 20 years now. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANDREW - 03 May 2025

" Rep was very efficient and quickly sourced the vehicle so we could continue our journey "

" Excellent prompt service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CRAIG - 03 May 2025

" Leaves a bitter taste with expenditure twice what was originally budgeted for. Only plus point was that I enjoyed driving the vehicle, but with hind sight could have managed much cheaper on public transport. "

" Booked & paid online in advance as my thinking it was a good deal. On arrival ended up paying twice as much as the car booked wasn't available and could only take a more recent model with unlimited mileage. Granted, I accepted but overall feel let down with whole process which cost twice my original budget. Disappointed. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JAMES - 01 May 2025

" Good deal "

" 3 problems. 1 Despite clearing the car I have to wait 10-20 days for them to return my £1050 deposit. 2. The car deflation warning light came on after about 5 miles and I had to find a garage to inflate the tyres. 3. They didn't send my car documents until I requested them a day after picking up the car "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by SANJAY - 27 April 2025

" Awfull. "

" They scared me into taking out a no worries insurance policy, which was equal to the price of hiring the car. I had booked a Mercedes, and they gave me a VW passing it of as a premium car. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

EDINBURGH, GB - Reviewed by DAVID - 24 April 2025

" Car Ok but being charged twice is not. "

" I was charged twice for this rental - once by autoeurope and again by Europcar. I have complained but this is close to fraudulent behaviour. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by ANTONIO CAMPOS - 20 April 2025

" Ok "

" I had to pay more just to no pay warranty "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SALVATORE - 17 April 2025

" Overall a good value for money. "

" No complaints at all however I would like to make 2 comments: 1):No toilet facilities for customers at the Green Motion. 2): On your voucher the instruction to catch the bus for Green Motion need to be updated as they are for the wrong bus bay and customers end up going back and forward which is not ideal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERT - 14 April 2025

" Booking with Auto Europe is very easy, and generally with the best prices and service. "

" Despite having booked and paid for Full Damage and Theft Protection through Auto Europe, the desk agent at Edinburgh Airport sold me Premium Protection Insurance at a cost of £495.12 without advising me what he was doing. I am in the process of writing to KEDDY seeking a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KENNETH ALLAN - 09 April 2025

" Easy to find car and drop off "

" Counter staff friendly and easy going. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SUSAN - 05 April 2025

" I also don't like the idea I got a ticket they said for shopping at Aldi in Hoddeson the sign clearly stated 1.5 ours were free to shop. "

" I didn't like the way they told me not to take any notice of the light coming on saying there is a problem with the airbag also the light that says service due immediately. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

EDINBURGH, GB - Reviewed by PHILIP - 05 April 2025

" Very grateful the office stayed open for me after my train was late. "

" Very grateful the office stayed open for me after my train was late. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by FAISAL - 28 March 2025

" Otherwise great service. Tried upselling but i did not need to... "

" Front offside wheel arch had a deep dent from the past that had not been repaired. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by YANN - 24 March 2025

" As mentioned above. All good. "

" All good, smooth and efficient friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GRANT - 17 March 2025

" Very good Staff v helpful Issue as above with the deposit "

" All really good but the returnable deposit is still pending on my credit card It took 5 mins to take the money it's now been more than 3 days to return it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GRAHAM - 15 March 2025

" Please check what auto Europe provides in detail because your rental company will try and sell extras - very confusing "

" See below "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by LEONARD - 13 March 2025

" Waiting to see if they take any anything for the insignificant scratches "

" l ordered an electric car but they provided a hybrid, no prob. My driving licence had expired and the would not put the car in my name even though l showed evidence that l had applied for new one and could legally drive. They put the car in my son's name, fine. Big hassle over 2 small scratches on wheel hub already badly sratched -not yet resolved. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by ROBERT - 11 March 2025

" Great price via autocar, saved me 100's going direct. "

" Everything was good, great service and a cheap upgrade, told car has 1 scuff on alloys, no one to check, we ended up taking 30 odd photos of damage, scuffs, scratches, then had to wait in queue online for 30 mins to speak to someone to get an email to reply too with all photo's. The good thing no charges after dropping off car out of hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by OCTAVIO - 07 March 2025

" Nothing to add. "

" So far, I've rented several electric cars, and this is the first time I've been charged for recharging the vehicle. £48 to be exact. This should be informed in advance, so we can make an informed decision. It was a perfect example of a sneake hidden charge that its been informed when is too late to change anything. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by NATHAN - 05 March 2025

" . "

" The car was dirty and with the car park lighting I couldn't see any damage. I cleaned the car and noted quite a lot of damage, phoned the collection desk 5 times over 5 days but no one ever answered. Emailed Drivalia, no reply Messaged Drivalia on X, someone will contact you. No one contacted me. I took photos of the damage, hopefully Drivalia don't try to charge me for it "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by MARK - 23 February 2025

" Very happy with the service. "

" Customer service excellent. Speed of processing for pickup and drop-off: excellent. Large 9 seater was brilliant to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by DAVID - 14 February 2025

" The car hire at Edinburgh airport is not very convenient to the terminal "

" All good, the car was better than expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by BARRY - 03 February 2025

" No issues experienced when booking "

" Staff were very helpful and check in / drop off had no issues at all. I was also able to pre pay my fuel balance before leaving the office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JANINE - 18 January 2025

" Your sending me a survey for a car I never hired show how much your processes don't work ? Please provide a refund for this hire asap "

" Got to desk and staff where most unhelpful. Didn't pickup car as we couldn't get the dvla check code right So would like a refund if possible but cannot figure out how to request this. Dollar agent advised it needs to be refunded by auto-Europe which seems impossible. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by ROBERT - 17 January 2025

" I booked a car at a very reasonable price and there were no further costs on pick up. I had my own excess cover and a small holding charge was put on my credit card. Very happy and will use Auto Europe later this year for future hiring. "

" Overall I couldn't fault the process or the friendly, efficient staff at both pick up and drop off. The car I had hired wasn't available and I was offered an alternative. The car had an apology letter saying it hadn't been valeted which made checking the bodywork condition on pick up impossible. Advice was given to check it next morning before 10am and if any issues were found it could be reported at that time. Other than that it was a very hassle free service. Thank you Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by MICHAEL - 10 January 2025

" See above "

" Straight 10s No waiting on collection Friendly guy on collection, who did not try and push on 'extras' which I didn't want. And everything was ready for me: I even had a choice of 3 cars to choose from:) Ross on drop off: friendly, professional and courteous I didn't particularly rate the car, but that is down to Mercedes not making that good a car not to Enterprise or the condition of the car itself which was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERT - 08 January 2025

" Was offered a 10% extra discount for the next time we book for the key fob battery failure. Very nice gesture, much appreciated "

" No problems apart from battery in the key fob. Had to replace it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by DONALD - 06 January 2025

" All good. the The rental had a 400 mile limit, and we only used 150 mile for the duration of this hire. Does this mean we have 250 miles in the bank? "

" Directions to the pick up point at Edinburgh/Waverley were not very clear. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by JOHN - 06 January 2025

" The on line booking price is a con trick. You lied about the actual price of the booking - such mal-practice will only last so long before you go out of business. And deservedly so. Goodbye "

" Green motion as such was a normal standard car rental experience. The booking through auto Europe was the issue. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by ANNE - 12 December 2024

" I have no issues with Auto Europe .., I have used them many times . Enterprise absolutely disgusted with . "

" I dropped the car off at the appointed time Monday . After checking the vehicle numerous times the employee said he found 2 scrapes on the front driver side . I told him absolutely did not cause this and was told the manager would call me the next day ( still has not happened ) . The most distressing thing is that they have taken £1300 in top of the £200 deposit and told me it could take 90 days to sort out . "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by FION - 02 December 2024

" Autoeurope are thieves - refused to refund me even though Drivalia went against their own policy "

" I was refused a car, even though I presented a credit card - their policy was not adhered to. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by DAVID RICHARD ARDEN - 02 December 2024

" Efficient and helpful "

" Great experience. Polite and convenient. My only comment is that inspecting the car when taken on was in a relatively dark area - the drop off inspection was under glaring lights! There were no issues but it was hard to see during the initial inspection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JULIA - 21 November 2024

" Very easy to book the car rental; efficient and friendly service collecting the car. I was upgraded to a better vehicle; which performed very well. Staff member who checked the vehicle on return was very pleasant and efficient. Overall a 5 Star experience. "

" Very easy to book the car rental; efficient and friendly service collecting the car. I was upgraded to a better vehicle; which performed very well. Staff member who checked the vehicle on return was very pleasant and efficient. Overall a 5 Star experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JAMES - 04 November 2024

" Collection process was unacceptable. "

" Had to wait 50 minutes for their shuttle bus when it was supposed to be every 25-30 minutes. Their receptionist was very brusque and dismissive. When you tried to phone them they didn't answer the phone for AGES. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANTHONY - 04 November 2024

" Loved driving the Polestar 2 but the low down windscreen/door shape means it might be hard to get in and out for elderly people. Bit confused but the invoices afterwards. We pre-paid in case car not charged - it was partially charged when returned but the invoice suggests there is an amount due? Can't read it properly on my phone. "

" Great car. Pick up experience quick and efficient. Didn't feel 'hard sold' like other rental car companies sometimes do. Could have done with a better explanation of charging the car as never used an electric car before but we got there in the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MICHAEL - 03 November 2024

" Easy to book with very clear instructions at booking and on the booking form as to how the hire firm (Budget) might try and sell us extras, plus clear about the deposit, and I'm glad that Budget honored this. "

" I had several contacts before the booking to provide extra information, including phone calls for the "are you sure you don't want the extra excess insurance". Thankfully staff didn't try and sell us this on pick up - there were a few other agencies doing the hard sell on the extra insurance when we arrived at the airport, so this was appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STEPHEN - 02 November 2024

" All good "

" very efficient and quick "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANNETTE - 01 November 2024

" Disgraceful. Stressful. Unacceptable. "

" Firstly we didn't have the car we booked available . Upgrade was not acceptable. We wasn't in a position to take an electric car. Manger wouldn't front to deal with very very unhappy customer and left it to the desk staff to sort out. Who was unable or willing to compromise. After flying all the way from the other side of the world , and needed a phone to discuss with company we booked car through. Green motion would not help at all. After 1 hr of arguing. We where finally gave a car .it was very stressful unnecessary. And left all parties very upset and disappointed. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by STEVEN DAVID - 26 October 2024

" Not acceptable... on return of vehicle they did not have a record of my screen call for insurance. The repair was not noticed "

" Got a stone chip on front screen.. called office for insurance to get repaired... they said we will take deposit and I should claim back from Auto Europe... ? Screen repairs are free on Insurance I had to pay from own pocket 50 pounds to ensure the safety of myself and passengers... New policy is needed.. safety is paramount. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

EDINBURGH, GB - Reviewed by DOROTTYA ROZÁLIA - 21 October 2024

" It was great! "

" Smooth pickup, smooth drop off, nice car, everything was satisfactory. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARY - 16 October 2024

" I mistakenly entered the current date for booking instead of the following week, paid and immediately phoned to alert you to my error. You basically told me "tough, nothing we can do". I have a series of bookings to be made and will never use your company again. I will also be warning my Pfizer colleagues of my experience. "

" None "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by NICHOLAS - 14 October 2024

" - "

" Quite a slow check in process, but nice friendly staff. Car was great and being given a slightly bigger car was appreciated. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DEBORAH - 13 October 2024

" Satisfactory with good new car "

" Excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KOK YOONG - 02 October 2024

" Nil "

" Very efficient and helpful when we got a small SUV that not what we booked. A lady was helpful when we explain our predicament to her and she assured us she will get a bigger car for us. Thru enough she got us the car model that we book earlier. ( I cannot recall her name) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SAMUEL - 25 September 2024

" Awful - don't use "

" They closed before we could pick up our car as our flight was delayed. No refund and no notice "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by CATHERINE - 24 September 2024

" The main problem for me was the collection and drop off point being such a walk from the teminal at Edinburgh Airport. This really isn't advertised well and with large suitcases isn't an easy task. The walk is partly on uneven and uncovered areas. The point of hiring a car from the airport was so that I was soaked and exhausted .. which in-fact ended up being the case! When I have picked up at other airports there has always been a shuttle to the collection/drop off. This may definitely make me think twice before hiring a car from Edinburgh airport in the future "

" Hertz wasn't the problem ..that experience was fine. the location of the pick up / drop off was.. the fact it's a relatively difficult walk from the terminal and no shuttle available should be clearer. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by FALLON - 21 September 2024

" After a phoned query, Auto Europe advised that there was a cap of ukp129.99 on additional driver fee. Green Motion said there was no cap, so we ended up paying ukp250 for the additional driver. I reckon Auto Europe should pay for the difference. The vehicle provided (Citroen C3) was one of the worst i have ever rented. "

" Large queue on arrival. Otherwise ok. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

EDINBURGH, GB - Reviewed by ANDREW - 18 September 2024

" Auto Europe made our booking and hire experience straightforward and obtained a healthy discount for us "

" All very organised and efficient and high standard "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GILLIAN - 17 September 2024

" No issues at all with Autoeurope they are a great company and I would use them again. However,I would NOT use green motion and would strongly advise everyone never to use them. The reviews on trust pilot are negative and true! "

" Would highly recommend that autoeurope never deals with this company they are crooks, rude and horrible staff. Pressured into taking insurance as I was advised that i didnt have insurance although I was certain I had taken it out with Autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERT - 14 September 2024

" As usual, easy to book and good value. "

" No out of hours drop off fee was a bonus. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by ADRIAN - 11 September 2024

" We booked using our debit card which was accepted online however once we arrived we were told that the debit card was not acceptable and we would need to pay another $1100 for the 3 days or lose our deposit!! AutoEurope should NOT have accepted our debit card. Other people were in this situation at the same time and were crying at the desk. This needs to be rectified!!! People are either left in limbo, are forced to find alternate transport or are forced to pay so much more than expected. This is NOT ACCEPTABLE. This was a VERY STRESSFUL EXPERIENCE. "

" The staff member we dealt with at Green motion was very friendly and eventually tried to assist us with the issues listed below. Other people we saw at the desk weren't so fortunate. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by STEPHEN - 10 September 2024

" I have used Autoeurope for many years but have found it very difficult to contact customer service by telephone.Very often the customer service is closed no matter which phone number you use. "

" OK run of the mill care hire where they want to sell you all the add on insurances. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by STEVEN - 03 September 2024

" Completely overshadowed by being called a liar and aggressive abuse received from the manager at the Edinburgh airport office. "

" The manager of the Edinburgh Airport office was extremely rude, unprofessional and lacked integrity. The short interaction when returning the vehicle is about the worst customer service I have experienced in 53 years anywhere in the world. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LESLIE - 02 September 2024

" Although a wait at collection desk initially everything else was great "

" Collection was slow process "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JULIE - 31 August 2024

" Easy, live the pre-online checkin to save time on arrival. "

" Both pick up and drop off were extremely efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by THOMAS - 30 August 2024

" I feel like I've been conned. Auto Europe need to more closely vet their partners. "

" I have many complaints. When we arrived after a long journey the counter staff was incredibly clown like but we persevered with his 'welcome performance'. We were then informed that we needed to use a credit card to put down the deposit. I have never owned a credit card nor intend to. I hire cars 4-5 times a year from various suppliers and I've never been asked for a credit card before. I informed the green motion colleague that I had more than enough money on my debit card to pay the deposit but this wasn't entertained. My original booking was circa £220. The counter staff informed me that they could 'help us out' by allowing us to pay the insurance in full and he quoted £570! This is criminal. We were so disgusted that we hired a SIXT car (who accept DEBIT CARDs) on the spot. This added another hour to our trip and left us significantly more out of pocket. Half an hour after leaving the green motion cabin I received an email to say any refund had been rejected. A truly horrible, frustrating and expensive experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by SURYAPRAKASH - 28 August 2024

" I have raised ticket with Avis (unique reference number 8005BC0E ). I demand that Avis refund all the costs involved, failing which i would go to Court against Avis and Auto Europe for putting our lives in danger. "

" We rented car in Edinburgh airport and were on our way to Invergarry when the car had a flat tire in the middle of Scottish Highlands . There was absolutely no recovery and we were left in the middle of nowhere and the customer care just told everytime that help will come in 2 hours - which never happened .  Timeline of incident : 18.08.2024 -  07:15 pm - Flat tire on A86 - near Kinloch Laggan - Scottish Highlands 11.30 pm - first help came . Told cannot fix it and left. 11.45 pm - Customer care told rescue will come at 1.30 am  02.00 a m - Nobody came . We found a person who will drive for 1 hour and take us to Inverness  09:00 am - Recovery truck came  Avis had failed to provide even basic recovery and this had led to trauma and sufferings for us.  Because of failure to rescue us , I had to book emergency taxi services  ( 258£) and emergency accommodation (329 £)  in middle of night at 2 am . I feel so stupid for believing that Avis and Auto europe will somehow rescue us . Avis almost left us to die without even rescuing us . Even after 7 hours , Avis could not rescue us . The incident caused us enough trauma and near death experience for the kids and they were crying for hours till 2 am. The car that was provided was not serviced and maintained properly which led to this incident . "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by KATERINA - 28 August 2024

" Great experience. "

" Very easy. Good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by ROWAN - 15 August 2024

" Xx "

" Xx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STEPHEN - 08 August 2024

" Excellent price and car ordered was the same model provided with an unasked for upgrade to automatic "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LESLIE - 30 July 2024

" Good "

" 3 hour wait to collect a car as it was chaos at the rental desk. I had ordered an ICE car and they did not have one !!!! I had to then take an EV which spoiled my vacation as I had to spend hours in charging time every other day. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ELAINE - 30 July 2024

" I would not trust or recommend Drivalia. I believe that the added fuel charge is a scam "

" Pick up took 25 mins. Rental office is well away from airport and I was only woman there. Driver was surly. Receptionist was unfriendly and gave no info about car. Got a very unpleasant hard sell about excess insurance. Car language was set to German. I am English. I filled with petrol just before return and Drivalia charged me because they say the tank wasn't filled up. I am disputing this. I will never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by DAVID - 24 July 2024

" Shocking. Customer service is bad. "

" Shocking "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by DAVID - 14 July 2024

" Needed more information about the pickup spots earlier. How close are they to where I was staying? How will I get to them? Discounts on electric vehicles are nice, but I know nothing about charging infrastructure in the UK "

" Had an accident and they towed the car, closed the account, provided no replacement and no automatic refund for the 10 days I was left without a vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERT - 14 July 2024

" We will never use Hertz again - we will rent from whoever has a Tesla for rent "

" Hertz got rid of all their Tesla vehicles, and we got given a Kia Niro electric which was terrible to say the least . We spent TWO hours at a time trying to charge the car from 20% to 80%. Driving 600km, we spent FOUR hours charging!!! And when I tried to call Hertz multiple times, I was never able to speak to someone!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KORI - 12 July 2024

" Great car rental experience "

" This was the easiest car rental I have ever had, in the US or internationally- the staff was amazing and the car was so nice and so clean! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CRAIG - 12 July 2024

" Always the best option in my opinion! "

" Although we waited 45 mins for a desk to open up and get the paperwork together, the staff were very nice and the car was perfect. No problems to report whatsoever "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JIRI - 07 July 2024

" Easy to choose and book the car, however it was tricky to book all the options and extras (2nd driver, unlimited mileage etc.). This was greatly offset by the Green Motion staff that added everything we needed, so the gaps in the booking application didn't lead to any major issue. "

" The staff was knowledgeable and offered us relevant advice and options; at car pick-up Rahil was very accommodating and set everything up as we needed. He was calm, efficient and looking for ways to solve all issues and concerns. At drop off, the counter staff (I unfortunately don't have their name) accepted the car without any unnecessary delay and processed the return promptly. My only issue is with pricing child car seats -- this is a necessity when travelling with family, booster seats are bulky but can be purchased rather cheaply, there is no reason to price them at £10+ per day (that being said I know this is a common practice with car rentals, and definitely not under the staff's control). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STUART - 30 June 2024

" See above "

" From booking to picking the car up in Edinburgh and dropping it off again the experience was excellent and very easy. Just what you want after travelling from the other side of the world "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by IAN - 16 June 2024

" Our only negative comment is that the information when booking stated that the office address was Waverley Station. This is not correct. "

" Our only negative comment is that the information when booking stated that the office address was Waverley Station. This is not correct. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANN - 13 June 2024

" Very pleasant receptionist . All good "

" Oh "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by IAN - 12 June 2024

" Avis very unprofessional "

" Fuel level out was incorrectly recorded as 100% ... in fact it was only 75%. On return I filled to 75% and still received a fuel service surcharge from Avis. I disputed this - they promised to remove, and then they didn't remove - requiring another intervention on my part with accounts Won't be renting with Avis again ! "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by STEPHANIE - 11 June 2024

" I had searched solely for automatic cars at the time of booking since we couldn't drive manual, but the search still turned up manual results, which was ultimately frustrating since I didn't realize I was reserving a manual. "

" We had a great experience overall, and Kieran Simmons at Inverness airport was extremely helpful when we had a flat tire and had to swap out vehicles. The roadside assistance line was a bit less helpful (couldn't locate a replacement tire for us and didn't really have other suggestions). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOHN - 10 June 2024

" My experience was as smooth and acceptable and would have no hesitation in hiring from Green Motion in the future. Thank you to Autoeurope for arranging all the details before arrival. "

" My experience using Green Motion was faultless, the representative was thorough and efficient. He was polite and reassuring with the understanding of details required, given and taken. The reception desk was very busy, which is testament to how popular they must be as well as a few international flights had arrived at a similar time. Overall very pleased . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SARAH - 05 June 2024

" I had to wait at the desk when I went collect for over 30 minutes and then charged for the hub cap scratch!! Appalling! "

" There was a small scratch on wheel hub which i have now been charged nearly 200 pounds for!! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by BARRY - 03 June 2024

" No issues and I have used this company for a personal booking as well, so this gives me confidence. "

" I was offered to option to pre pay fuel and also given a slight upgrade on the car I had reserved. Both of these things were appreciated. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DEWEY - 31 May 2024

" The issues were with Hertz. "

" The length of time required to pick up our Hertz car in Edinburgh was entirely unacceptable=3 hours. We then had to upgrade which cost much more than w had planned for or expected. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MICHAEL - 20 May 2024

" Very pleasant and stress free experience. "

" Staff very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANDREW - 18 May 2024

" This was a perfect rental. Almost. Why is it so hard to get a vat receipt for the rental. Can you email me one? "

" Low mileage car. Good choice of cars. Top customer service at Edinburgh Airport Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by REGINALD - 17 May 2024

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARY-ANN - 15 May 2024

" Auto europe are good Just don't deal with Hertz "

" Hertz gave me incorrect car registration plate details which then lead to be receiving a car parking ticket due to their error They were not interested in helping me, or accepting responsibility for their error causing the problem. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by ANDREW - 03 May 2024

" I Don't know the difference between Europcar and Autoeurope "

" Easy collection and drop off Car was brand new too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARK - 25 April 2024

" High Quality Service "

" High Quality Service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by NICHOLAS - 22 April 2024

" Woeful experience. Complete scam artists and non existent customer service. "

" Absolute shambles. Didn't hire me the car when I arrived at Edinburgh airport. Took £700 deposit 12 days ago which still hasn't been returned to my card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by OLIVER - 19 April 2024

" Belligerent customer service staff and totally unhelpful. "

" Nonsense! Appalling customer service!! Left me stranded and will never use again!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by LORNE JAMES - 01 April 2024

" Booking online was fine and the prices looked good. I bought the extra insurance just in case. However be careful when you go to Green Motion because they will tell you with this insurance you are still liable up to 1200 + if anything happens. The insurance business is a total rip off. "

" When I made the reservation through Autoeurope, I paid for the extra insurance option. Imagine my surprise when I went to pick up the car that Greenmotion told me I only had the basic insurance, and they showed me the options to be full or partially insured. For four and half days, the fully insured price was over 200 pounds. I took the option of around 120+ pounds, meaning I would only have to pay up to 800 pounds in case of an accident, which was more than the cost of the car rental for the same period. I felt once again I had been ripped off by a car rental company. It is a reason I try to avoid renting cars when possible and it seems most rental companies run a similar scam. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by KENNETH - 26 March 2024

" Easy pick up and drop off "

" Easy pick up and drop off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by JAMES - 24 March 2024

" Great staff, excellent car "

" Excellent from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PATRICIA - 22 March 2024

" Nothing further to say "

" Pick up staff member was brilliant very helpful as I Disabled. However, I wasn't told where the charging cable was stored so I was only able to charge st expensive fast chargers "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by MICHAEL - 12 March 2024

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PATRICK - 04 March 2024

" x "

" x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by IAN - 27 February 2024

" Excellent "

" Very helpful staff especially at drop off. The car was very well presented/ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by BRIAN WILFRED - 19 February 2024

" Very unpleasent desk staff and unhelpful. When you are not given assistence or pleasent customer care late at night, it is a very unpleasent experience. Especially when you are in your late 70s "

" I asked for a manual motor but found it was an automatic on the contract I said I would not feel confident driving an automatic , the desk staff said they had no manual. cars. They refused to let me have the automatic as had i said i was not confident with automatics. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by IAN - 12 February 2024

" Fabulous customer service, great staff, an honest company with no nasty surprises "

" As always it was a top class customer service experience with everything being exactly as booked and no nasty surprises. That's why I'm a repeat customer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by JULIA - 09 February 2024

" I would like to mention the staff especially Josh who I collected the car from. Friendly, helpful and upgraded the car. Equally, the member of staff I returned the car too. My first experience of the company - excellent value for money, efficient and organised and I would definitely use again. "

" I would like to mention the staff especially Josh who I collected the car from. Friendly, helpful and upgraded the car. Equally, the member of staff I returned the car too. My first experience of the company - excellent value for money, efficient and organised and I would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SARAH - 29 January 2024

" Ollie at drop off was great Carol at check in too Easy and straight forward "

" Ollie at drop off was extremely helpful, kind and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LOUISE - 28 January 2024

" Nina and Ollie both provided excellent, efficient and friendly service. 10/10. "

" Nina and Ollie both provided excellent, efficient and friendly service. 10/10. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STEPHEN - 09 January 2024

" As always your company is always the starting point for our car hire - most of the time you offer the best deals "

" It was perfect - and most reassuring after a negative experience with them last year "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SALVATORE - 07 January 2024

" No issues with the car or staff but it's very poor for not having a toilet for customers at their depot. It is an issue that needs to be addressed to Green Motion. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LEWIS - 03 January 2024

" Good choice offered have recommend to many "

" Better than most rental companies "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by FAISAL - 31 December 2023

" Nice. Car had pre-existing damage on it, visible dents in the body and scratches that has not been repaired, hence did not look nice. I guess should have been repaired. Otherwise, top-line service. "

" Nice. Car had pre-existing damage on it, visible dents in the body and scratches that has not been repaired, hence did not look nice. I guess should have been repaired. Otherwise, top-line service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by MARGARET - 20 December 2023

" Very good, excellent price "

" Easy service to use, only issue was finding the bus stop at Edinburgh airport to get to the Green Motion pick up area. Signage needs updating at the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ELIZABETH - 19 December 2023

" it has been mentioned above "

" there should be clear lighting so that people can inspect the car at pickup and return to be able to examine the car for damage, or have someone present examining the car together to avoid any misinterpretations. The client should receive a paper with the damages when receiving the car, it should not be only mentioned on the contrat which might not be clear to someone not used to the terminology. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JULIET - 06 December 2023

" The extra insurance which we took out with AutoEurope didn't mean anything to Hertz. So if we did have a problem we would have had to pay Hertz and then try and claim against AutoEurope. Surely it would be better for both parties to an agreement that didn't effect the customer. "

" Staff very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by NANCY - 26 November 2023

" Same as above "

" Lovely staff, very excited to give good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PHILIP - 24 November 2023

" The booking experience was easy, the only thing you need to be aware of is that Auto Europe say you have full cover insurance and you actually don't and Hertz offer a higher level of cover at an additional charge. We only hired the car for a long day over night so didn't bother with the extra insurance cover. But I would book again. "

" The reason for the lower score was: We arrived on a latish flight and there was only one member of staff working so we waited more than 40mins to be served, there wwere only two people in front of us. Then she was helpful but made a number of errors with the paperwork and this made the process rather slow. We checked the car over but it was wet and dark, we were told of a couple of marks on the car but we then photographed a further 12, though they didn't question this when we returned, but we had taken pictures already. The Polstar 2 was a great car and would thoroughly recommend it. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by JAMES - 23 November 2023

" I needed to hire a seven seater for 6 passengers plus luggage and Auto Europe provided good options. Information provided was clear and accurate. "

" Excellent fast and friendly service at pickup and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MAX - 18 November 2023

" I'm just disappointed that I was refused the car, and again frustrated that I still haven't received my refund or heard from autoeurope despite emailing them more than a week ago. "

" Europcar cancelled my booking when I arrived at the desk because I did not have a proof of a flight in and out of Edinburgh Airport - I have still yet to receive my refund which is very disappointing. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by CAROL - 02 November 2023

" When I booked I was given an option and chose to book a car to collect at the terminal. That is not what I got. I had to catch a bus to Green Motion which is at the far end of the airport. "

" Car, although a 22 plate, had bashes on it. Was quite rattly and turns out part of the underneath protection was falling off and I needed to contact the RAC "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by KEVIN - 31 October 2023

" No problem with AutoEurope othe than rental price seemed high "

" I rented the car with a full tank of fuel however when I checked it was only 3/4 full. I pointed this out prior to leaving and. Was told to wait, eventually I was told to drive to the on-site fuel station with a Hertz employee who seemed to have forgotten the word please. The car was eventually filled with fuel which added another 30 minutes to the trip. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by ADRIAN - 31 October 2023

" You system apparently does not allow the production of an invoice yet it was you I paid. I have obtained one from Avis but what about the insurance element of the fee I paid to you ? I will not use you again I will go directly to the rental company "

" Vey happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by COLIN - 30 October 2023

" Nightmare "

" Car developed electrical problem that could not be fixed "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by BRODYCK - 28 October 2023

" Avis charged me for fuel despite havign returned full. AVOID AVIS at EDINBURGH AIRPORT "

" Drop off was quick but depsite having refilled at petrol station ~3 miles or less from Airport I got chagred for fuel. The guy at drop off said ok thats fine but I made mistake of not gettgin him to check it off in my presrnce - I was in a hurry. Thus I expect not easy to dispute with them! BUt basically feel ripped off / cheated so will avoid in future "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by IAN - 18 October 2023

" If a customer orders something make sure they get it. "

" I had ordered a booster seat when booking car but none available when picking up car. Girl tried to tell us Granddaughter was OK as a previous child OK. But seatbelt cutting into her neck so needed something. Were told she would find out where we could buy booster seat. Girl came back with baby seat (for five year old!) then two more options - last one suitable. By that stage, girl (who kept saying she was new to job) was visibly pissed off & couldn't wait to get away. We were NOT happy as had ordered a booster seat well in advance of date of travel & annoyed at her attitude (probably because she was young & didn't understand importance of child safety). Grateful that there were no problems at drop off! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by CAMILLE - 17 October 2023

" Wonderful overall! Thank you! "

" Lee with Alamo was very helpful in making sure our checkout was fast and made sure we knew what to expect in the process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PETER - 17 October 2023

" All round good experience. "

" All round good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GILBERT - 16 October 2023

" Car was very good , very economical in fuel and very comfortable "

" I must congratulate NINA who took care of my booking and I must say she was very efficient and knew her job very well. She has been very kind and helpful to give me the correct solutions for my holiday. Well done NINA. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANDREW - 13 October 2023

" No Problem with Auto Europe. Wouldn't trust Hertz again. Seems like they want to squeeze as much out of you in the present, without thinking of their future business. "

" Hertz in Edinburgh reminds me of Ryanair. Be careful or they will charge you extra. They are understaffed at rental return which then makes you late and they charge you for an extra day. They also quoted me one amount for returning an EV uncharged, which I agreed to, but they charged me more. A poor experience, so I will stick to Enterprise, Europcar, Avis/Budget in future "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by BEATA - 12 October 2023

" Easy booking system "

" Counter staff pleasant enough. It took time to finish formalities as IT problems but the staff eventually change PC. Also no demonstration how to operate car was provided and I was not familiar with that brand- I.e gear change in an automatic and where to locate a switch for the fuel tap- had to ask strangers "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by WESLEY - 03 October 2023

" It would be helpful if the coverage options were more clearly explained in lay terms. Also, it would be helpful to notify renters that the Europcar agent will offer roadside assistance coverage, and, also, to explain in advance what is covered and what is not. "

" It would be nice of the pick up process were somewhat faster and more efficient. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by ROBERT - 01 October 2023

" Always competitive prices and good customer service. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by IAN - 24 September 2023

" No complaints "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SARAH - 17 September 2023

" I can't really accurately rate auto Europe as I am waiting for a response from Hertz before I discuss this matter with Auto Europe so it's not fair to say at the moment. "

" All fine until I received an invoice for damage I definitely did not cause. Dropped it back to Edinburgh airport at 4:30am. as the office did not open til 6am i left it in designated space. No one around yet by 5:20 I received the invoice stating the tyre was damaged. It was not. The images are very fuzzy and don't detail damage just some white marks. my pre rental images show white marks which i submitted. They said they would respond to my complaint in 10 working days. it is now 15 working days. I can't get through to anyone on the phone- an endless cycle of menus with no actual person to speak to. I am very angry that i have to pay for damage that cant be detailed to me, that is not clear in the images and where they don't follow their own rules with regards to responding within 10 working days. I will never be hiring from them again. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by ROSALIND - 14 September 2023

" I don't know who Keddy is but I was charged by autoeurope and also paid at europcar in Edinburgh and the amount I was charged by autoeurope was not deducted, so I won't be recommending autoeurope to anyone until this has been corrected "

" ** "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by KEVIN - 04 September 2023

" see above. "

" On being checked in the man was very dismissive and quick. He said he would email the rental agreement and noted damage photos. i wrote down my email and offered to type it in directly. He belligerently said 'No need I can do it". Nothing received. I emailed, i tried live chat - unavailable. I called hertz. i used twitter - initially using DM then went public! Response was awful. No one person could resolve it and the EDI office NEVER answered any calls through the numbers i was given. No one else except rental branch could access. i wasted a lot of time trying to get report and to get a simple answer to my question - when can i return as i was alte collecting. SO UNIMPRESSED "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by EDIT - 03 September 2023

" Europcar was a great partner for us "

" Saif was an excellent customer partner, he helped me not only by the administrative things, but explained me very detailed the usage of the car. He was positive, kind and a man of substance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JUHA - 02 September 2023

" Good service over all, with a short shuttle bus service To Airport. Bus H signing at Airport was difficult, while signs were for A-F "

" Good. Over all. Good process with e docs. Too long queing, while slow process In additional insurance selling/credit card problems with some customers card limits. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MASSIMO - 27 August 2023

" Quite likely "

" Quite likely "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

EDINBURGH, GB - Reviewed by CSABA LASZLO - 16 August 2023

" . "

" The car was very dirty. After the drop-off, Hertz issued an invoice total of 680 GBP. I rented the car through you (Auto Europe) for 350 GPB, that inculdes 1 week rental time and 2100 miles. Hertz thinks it's just a coupon, the final price is 680 GPB, which they reduced by 350 GPB because of the "coupon". "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by DAVID - 12 August 2023

" Hi, I handed the car back to Hertz 3 hours early and was charged 7 UKP for doing so! The returns desk was closed, it was 5.30 am, I parked the car in their returns car park. I see no justification for charging me 7 UKP. "

" .Firefly was good, I thought Hertz not so good. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by KERRY - 11 August 2023

" Noone walked me to the car to look over the car condition or show me how to start the keyless engine (first time using one). Battery in key needed replaced. Back tire was low pressure. Warning came on to do an oil service too. Was told I got an upgrade, but I'm unsure about that! "

" Noone walked me to the car to look over the car condition or show me how to start the keyless engine (first time using one). Battery in key needed replaced. Back tire was low pressure. Warning came on to do an oil service too. Was told I got an upgrade, but I'm unsure about that! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by STUART - 11 August 2023

" It was ok expensive for one days hire !!! "

" Had to wait 20 mins at reception long queue and only 2 staff working. Car had not been cleaned on the outside. I was short of time due to the wait so I just left I would have normally complained. Check in was fine. I got told I could go!!! "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

EDINBURGH, GB - Reviewed by HELEN - 10 August 2023

" Good experience "

" Easy check in and easier drop off . Friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by SUSANNA - 08 August 2023

" Overall very satisfied and I will use AutoEurope again "

" The price suited me and this is what is most important in the current financial climate so would indeed recommend "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by JULIAN - 07 August 2023

" Once again another excellent rental through Auto Europe, just a pity about the check in experience, but the hard sell is something we have found to be quite normal. "

" Lovely car, in excellent condition, only disappointment was the hard sell at check in, telling us that the car booked was too small for our needs and that we should upgrade (at additional cost) and that we needed to book breakdown cover in case we had a puncture as no spare wheel provided. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANNE - 30 July 2023

" Thankfully I had no problems and didn't have to contact them "

" The whole experience was made simple "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CAROL - 28 July 2023

" See above "

" Dirty car inside and out. Lots of unreported damage to the car - poor condition "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

EDINBURGH, GB - Reviewed by FREDDY - 28 July 2023

" Quick reference to Green Motion thanks to the internet page. "

" Friendly staff. Adequatly informed. Everything went fine. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by NICOLA - 24 July 2023

" Will never use hertz again "

" I had to wait 50 minutes to collect the car at Edinburgh airport (my flight had only taken 45 mins) and then when I was served I was told there was not a vehicle for me and had to wait another 15 mins while a vehicle became ready. I was going to a funeral so had booked a hire car to alleviate stress not cause it. Very disappointing "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by COLIN - 22 July 2023

" Extremely disappointing customer service and lack of available agents to discuss overcharging "

" Overcharged for EV charging and still not able to speak with Hertz to resolve. Will not use them ever again "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by NICHOLAS - 22 July 2023

" Never experienced anything like this from car rentals in other parts of the world. You should be embarrassed about how this reflects on your company. Absolutely rounded the start of our holiday "

" We waited in line for 2 hours while other companies people were only waiting 20 mins. Each person was taking 40 mins to process and the two staff kept wandering off in between. When finally got to our turn, and after 25 mins of answering questions the system crashed. The staff then all disappeared as didn't know what to do. Finally produced a manual form but the staff didn't know how to complete. After ages doing this the system came back. After nearly 3 hours finally picked up the car. Staff did not seem like they knew what they doing which is what took the time. Not sure any had received any training. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by PABLO MARTIN - 20 July 2023

" I made a mistake and booked the car 2 days earlier than required. Understanding that it was my mistake, I did not receive a reminder from either AutoEurope nor Hertz. As a result, my payment was completely lost. I had to use the services of another car dealer. "

" I ended up renting a car from another car dealer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by VYTHILLINGUM - 13 July 2023

" smooth transaction - helpful contact staff "

" smooth transaction - helpful contact staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by TERRY - 29 June 2023

" The answer to Question 4 depends on how you handle this complaint "

" The collection through Hertz at Edinburgh Airport was a nightmare with a queue of 12 people ahead of me. Significantly the lines at all the other Rental Companies were much lighter, two or three at the most. The queue moved slowly and it took an hour to get to the desk. Naturally I had all my paperwork ready and having carefully perused it the lady said that I had failed the Security Test -first I had I ever heard of this in my long career of hiring cars - and she could not therefore rent the car to me. When I asked in what way I had failed the test she said she was not allowed to tell me! I told her I had pre paid the rental and the Company had had plenty of time to check my details. I then told her I would escalate my situation to Hertz management and she therefore asked her next desk colleague for a second opinion. Magically whatever the problem was disappeared and the process then proceeded smoothly. I had a note from Hertz asking me for a review and I replied along the lines I have just done to you. They responded saying that they would call me within 72 hours to discuss the complaint. 76 hours on I am still waiting. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by ANTHONY - 23 June 2023

" Clear fetails of cost "

" Only one person on counter so had long wait to puck up vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by EMMA - 20 June 2023

" It is better to book directly via Green Motion than use Auto Europe "

" The team was friendly and efficient and the car was in super condition. It was expensive... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MOLLY - 19 June 2023

" I was a bit disappointed because I thought auto Europe would help in the event of a problem with the car but I felt as if that wasn't the case. "

" We had an issue with the car that resulted in our £200 deposit being held. We were told it would resolve in 24-48 hours however it's been 4 days with no communication yet. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

EDINBURGH, GB - Reviewed by IRMA JOHANNA ALEXANDRA - 12 June 2023

" Website easy to use. No issuses "

" Waited for over an hour in queu to get served, while already checked in online. So we missed part of event we were attending. It seems there was a lot of issues and unhappy customers that day at the Hertz desks in Edinburgh AirPort. Normally I had better experiences with Hertz. As said the waiting time was extremely long and added unnecessary stress to our short visit. But otherwise no issues with the rest. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LEE - 09 June 2023

" Made it more complicated not going direct. Auto Europe had a list of things to do to make it go smoother but it didn't actually match up with what AVIS wanted from me so that was poor. "

" Friendly staff and easy to return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANDREW - 05 June 2023

" Good experience overall "

" Overall it was a good experience. Do feel that it would benefit to have a little more info about using Electric cars and the differences between that and fuel cars. Also letting drivers know the one pedal systems. That was interesting to work out. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MICHAEL - 31 May 2023

" Very easy process - thank you "

" Great staff, great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JAMES - 27 May 2023

" Ease of use reasonable prices "

" Good insurance cover "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOHN - 22 May 2023

" Auto Europe fine. Hertz not. "

" We had to wait for at least 45 minutes to pick the car up. Not enough staff. Unspecified problems with the cars for the people in front of us. Each client taking up to 20 minutes. Everyone unhappy. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by VERONICA - 21 May 2023

" I waited an hour to pick up the car all whilst my 80 year old mother was waiting. This had a significant impact on our plans for the day. Staff were polite and friendly. Was hard to be cross with them when they were working so hard. The disappointment is the corporate organisations allowing the business to be so short staffed. A poor reflection on the organisation "

" I waited an hour to pick up the car all whilst my 80 year old mother was waiting. This had a significant impact on our plans for the day. Staff were polite and friendly. Was hard to be cross with them when they were working so hard. The disappointment is the corporate organisations allowing the business to be so short staffed. A poor reflection on the organisation "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JONATHAN - 18 May 2023

" nothing to add "

" nothing to add "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by JOHN JOSEPH - 04 April 2023

" All good "

" Reception was very polite and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROY - 03 April 2023

" Prefer that the vehicle provided had its service check before the hire "

" Had to ring the call out guy as service and oil light come on. Returned to office the foĺlowing to confirm that car was suitable to continue with our journey. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

EDINBURGH, GB - Reviewed by MICHAEL - 30 March 2023

" Zero issues. Fast and friendly service. "

" Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DARLENE - 28 March 2023

" EDI airport staff made this car rental experience awful. "

" Pick up in EDI was horrendous - Gerry and Anne Marie made this rental experience a nightmare. I have had to spend hours on the phone with my bank and credit card as Europcar has made 3 unauthorized charges "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by FRANCES - 27 February 2023

" Very helpful "

" Excellent service and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAVID CLIVE - 21 February 2023

" As usual with AE, good value and easy to book. Many thanks. "

" Alex my agent was amazing. Helpful, engaging and really professional. Brilliant brilliant guy. Thank you. Also, Peter at drop off was great too. Thank you also. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by COLIN - 02 February 2023

" Have always had a good experience when using Auto Europe. Booking is very simple and the staff extremely helpful on the occasions that I have rung the company. "

" Item from previous hire left in glove compartment and there was no tyre repair kit of any sort available. Hertz contact very sympathetic and helpful when I contacted them about tyre issue. Staff at Edinburgh airport also very helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by NICHOLAS - 24 January 2023

" Overall excellent and very good value "

" Window screen wipers were ineffective in reasonably poor weather. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by DAVID - 03 January 2023

" I have been charged an extra 77 pounds on drop-off with no explanation as to why. Everything is in order according to the Europcar paperwork. Tank full, millage correct, no damage, on time, then 2 days later 77 pounds charge. Autoeurope don't reply to my numerous emails about the matter. "

" I have been charged an extra 77 pounds on drop-off with no explanation as to why. Everything is in order according to the Europcar paperwork. Tank full, millage correct, no damage, on time, then 2 days later 77 pounds charge. Autoeurope don't reply to my numerous emails about the matter. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KEN - 03 January 2023

" See above #3 "

" Excellent service & overall experience. The only minor fault was that the flip car key kept getting stuck & needed oiling. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by ANDREW - 03 January 2023

" Seamless experience and good value. "

" Very smooth, nice vehicle, "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by MARK - 30 December 2022

" I assume that Auto Europe will not take any responsibility for the quality of the cars loaned to Auto Europe Customers? "

" The squirters did not work, even though the reservoir was full. Very dangerous at this time of year with so much dirt coming off the road onto the windscreen. Also the wing mirrors didn't always open or close when opening or closing the car. Also very dangerous if you don' t have functioning wing mirrors. In all not a road worthy car. I am seeing if I am due compensation from Europcar "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

EDINBURGH, GB - Reviewed by SHIRALEE - 25 December 2022

" Great service "

" Fabulous service from Reagan on pickup and Emmanuel at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by JO - 17 December 2022

" I did not use the car I reserved with you because of insurance confusion. I tried to cancel but could not get through to Auto Europe to do so. I ATE the cost of and extra car because of this. I will NEVER use your service again because it is too difficult to get to customer service. I waited forever online to get thru, finally I did and it connected to "nothing." This happened on several occasions when trying to reverse things. I'm very unhappy. "

" I was happy with Europcar and very unhappy with Auto Europe "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAVID - 06 December 2022

" As above, very happy. "

" Very quick collection which we all like, friendly and efficient. Car was perfect. And drop off equally friendly and efficient. Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ALISON - 04 December 2022

" C "

" X "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by GEOFFREY - 07 November 2022

" Collection staff not very good "

" Not happy with first vehicle offered as had scratches which were not recorded and the vehicle was due for mot "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

EDINBURGH, GB - Reviewed by HASAN - 03 November 2022

" Overall very good 0 "

" Very Satisfactory "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by STEPHEN - 22 October 2022

" Basically I was ripped off paying more to you than the car hire - the insurance level with Budget is £1500 not £1000 as you state so I had to insure the vehicle with Budget with no excess. "

" Budget staff member on returning the car vehicle was very good, so well done to him a credit to Budget. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by FRANCESCO - 20 October 2022

" Excellent "

" Simple, convenient and efficient.⁷ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STUART - 15 October 2022

" The driver window in the car was not sealing but I reported this to the lady on arrival "

" Cameron was extremely attentive and as a management trainee was showing his calibre "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by ERNEST - 09 October 2022

" Excellent service, good car and good service "

" Excellent service, always love renting from them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CRAIG - 28 September 2022

" No issues with auto Europe itself "

" The car had obviously not been checked. Tyres needed inflated after only a few miles and were frankly closer to the tread limit than I'd expect for a rental , windscreen wiper was torn right on the drivers perspective, handbrake was incredibly slack and the gearbox was awful- couldn't get it into reverse easily and first gear occasionally problematic. When I mentioned this on return, they didn't seem bothered. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by WILLIAM - 19 September 2022

" I have used for 15 years so I trust them "

" No issues , smooth operation "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GARY - 12 September 2022

" Not that great "

" Already done it on their survey "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by BRENDAN - 22 August 2022

" Very good overall. "

" Was appreciative of the manager at Liverpool who waived the excess petrol charge. It's a bit of a policy defect not renting the car with a full tank so the hirer can return it with a full tank, there's no ambiguity about whether it's 5/8ths or half full. That was rather confusing for us. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ALISON - 17 August 2022

" abc "

" abc "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by PETER - 14 August 2022

" great service at checkin desk! "

" great service at checkin desk! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MEIR - 11 August 2022

" See above, you essentially stole money from me. At least this is my feeling "

" I returned the car with small scratches and was charged with 961 pound!!! It is surely not the real cost to fix those scratches and I was really shocked to see budget "inventing" imaginary prices. I don't think I will recommend anyone to rent a car from budget "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CARLO ALBERTO - 26 July 2022

" Very efficient "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by LES - 20 July 2022

" Called Auto Europe on day of hire as Flight to Edinburgh was delayed by an hour and I was collecting the car at 10pm when the Budget office closed at 11pm. Following the call to AE I heard nothing so I called Budget directly and they were more than helpful. Someone stayed behind to make sure I collected the vehicle after office hours - collected at 11.15pm "

" N/A "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by JANICE - 14 July 2022

" Always use Autoeurope and have recommended in the past "

" As with all current car hire, rates extremely high "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by HARDY - 25 June 2022

" It was ok.... "

" Upon arrival of delayed flight counter was already closed even though flight number was known and we called upon arrival. My wife and I had to sleep in front of counter on wooden bench. Desaster! As employee of AVIS told us Sixt employee had closed counter 10 minutes before we arrived. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by MATHIEU - 20 June 2022

" I am highly expecting help from your company to recover the amount due for the rental "

" Entreprise called me one hour before the date of pickup of the vehicle to inform me of the unavailability of the vehicle, and the impossibility of providing me another one. I am still waiting for my refund for this reservation. Please come back to me to help me find a decent solution with Enterprise. Sincerely, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by GERMÀ - 06 June 2022

" Renting cars via AutoEurope is a sure and failsafe way to have good rental conditions. "

" 1) The staff when picking up the car was excellent. 2) I had made a reservation for a compact SVU (my preferred car), and was allocated a theoretically higher category car (Skoda Octavia), much longer and not as high as compact SUV. I took it because cars in Edinburgh in those dates are scarce. But, even if the car was higher category, it was not my preferred choice. 3) The car had a superficial scratch (5 to 10 cm on front bumper, driver part) done while I was driving it (it already had 9 registered when I was given the car; no big deal). The SIXT personnel overstated the damage and its potential financial consequences. When I told them that I had contracted EXCESS GUARANTEE with AutoEurope, they unkindly suggested to directly contract with SIXT in the future, so to avoid 'paperwork hassle'. That was not that type of advice I wanted at that moment. BTW: Eight days after the end of the rental, and after having received the final invoice with pending payment= 0, I have not yet received any news on the damage and how to proceed with it. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by EVELYN - 23 May 2022

" Very slick and truthful site. Hopefully these dramatic events are soon to pass "

" For the price we were charged, we 1st got a car with a broken front light. I would have been charged for this had I not spotted it. The 2nd car was a 4 year old with damage. Very little effort to make us feel good. Even suggested that we should upgrade as we were visiting a 5star hotel. Do the staff not realise that the 3 day rental was twice the cost of both flights. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 3

EDINBURGH, GB - Reviewed by JAMES - 11 May 2022

" Although I found the £1100 price tag for 16 days somewhat eye watering, the process of booking, car collection and return faultless. "

" Check-in process quick and painless. Staff friendly and attentive. Car's interior was a little bit grubby but perfectly serviceable. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by MATTHEW - 21 April 2022

" We got a good deal and everything went really smoothly "

" brilliant experience - the staff were very friendly, helpful and professional. Also we got an uprgade which was hugely appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MIRCEA - 17 March 2022

" there was a problem with card acceptance in that day - unfortunately I had to tray 20+ times to manage to pay the car on many sites - even on direct apps - Auto Europe was the first site where the cards were recognised. Thank you! Price was fair. "