ENTERPRISE SWITZERLAND Car Rental Reviews

GENEVA, CH - Reviewed by ALAN - 26 June 2025

" First rate. "

" Long queuing time at counter. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 20 June 2025

" Again very happy with Auto Europe "

" Although had done pre check in, still had to queue for 45 minutes. Then very quick at desk. Vehicle very nice but no Enterprise staff around to explain the slightly unusual Renault controls. Return quick and easy but again staff did not check condition before we left but seemingly no damage. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by JACQUELINE - 19 June 2025

" No complaints, will use again. "

" Apart from a long wait on arrival in Zurich (7 people ahead of me in the queue), we had a good experience. Car was perfect for our needs and staff were very pleasant. Drop off and return was very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SIMON - 26 May 2025

" NA "

" NA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by PETER JOHN - 25 May 2025

" Really fast and helpful service from the team at Zurich airport "

" Very happy with the service and the team. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NAVIN - 22 April 2025

" pick up was fine, but they imposed a 30 min time to get out of airport (was planning to get a bite after putting luggage in car) - which wasn't ideal. "

" very professional and given a new car of the same class so very happy with it. overall experience was good and all located within terminal so very happy with it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ALLAN - 15 March 2025

" Very good "

" Pick up at counter slow but I think that was more down to people not checking in on line beforehand. Car collection and drop off seemless "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by STEVE - 27 February 2025

" Great website and efficiency. "

" Car needed possible oil top up as warning light came on. At drop off there was no formal process this time - keys were taken and check was undertaken at later stage which caused some anxiety but was ok in the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by DAVID - 15 February 2025

" I am giving AE the benefit of the doubt as I have used you multiple times and this is the first time I have been let down by a supplier of yours who have clearly failed to deliver an acceptable standard "

" The car supplied broke down on the third day. Whilst I had declined the additional insurance because I have an excess insurance policy it was never explained that the car was not covered for breakdown which is quite unbelievable given it is supplied by Enterprise. I have had to pay approx £400 for a rescue that took 30 minutes and from a person who did not even check to see if the fault could be rectified - the car was simply put on the back of a truck and after a 10 min journey to the nearest garage I was left to make my own arrangements to return to my accommodation and then get a bus back to Geneva Airport to collect a new car. The next issue is that the new car was delivered with the low tyre pressure warning light on/a slow puncture which meant it had to be topped up with air on a regular basis. And finally which has never happened to me before, the car was returned full which the person accepting the car back confirmed and then I find I have been charged for a de minimus amount of fuel plus a handling charge when I had filled it shortly before handing it back! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by GEOFFREY - 28 January 2025

" Had problems on pick up and return, but a better car than I booked even though it was damaged. "

" Pick up from park the car was not ready had to wait half hour for it. The car had damage 2 doors and scratch on rear bumper. The drop off was chaotic only one staff on. no car parking spaces, had to leave keys without inspection. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by ROWAN - 29 December 2024

" as stated in 2 something Auto Europe needs to address same for quick up on the French side "

" As Enterprise has merged on pick ups with National and Alamo the pick up time was very slow not something I will do again "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

GENEVA, CH - Reviewed by CHRISTOPHER - 07 October 2024

" Exci "

" Friendly and helpful, very nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 09 September 2024

" Auto Europe is a pleasure to deal with. Shame not all rental companies follow your example. "

" Car was not ready at booked time. Told either wait 30 minutes or pay for an upgrade. Car was then parked in a location impossible to check and photograph, it was shiny black. The checkout staff only reluctantly agreed to review the identified additional damage. Was never sent an updated damage chart. I reported this by emqil to Enterprise but no response received. On return at another but well lit location, the vehicle was rigorously examined. Told there was no fresh damage and that the return documentation would come by email. Three days later nothing has arrived. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by PETER - 01 April 2024

" Very good "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by PAUL - 25 March 2024

" First choice when hiring a car. "

" The quality of service was as good as usual. Excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JONATHAN - 22 February 2024

" N "

" Two very ugly scratches on the vehicle. Also they insisted on a £1k deposit before handing over the keys, which has yet to be refunded. You are Cowboys. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by KEN - 22 February 2024

" Car was upgraded - staff were excellent "

" Staff were excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SARAH - 07 December 2023

" No comment "

" No comment "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RICHARD - 27 September 2023

" NA "

" We needed to upgrade the car due to travel disruption. The person behind the counter went out of the way to provide a solution. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by NICHOLAS - 30 August 2023

" Easy to book - pick up went well & speedy. Lovely car - nice drive. Only negative was drop off - no where to park - small spaces to get into - very busy. But would definitely use them again. "

" Lovely clean car - great drive. All positive except drop off - difficult to park - very busy. But would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by DAVID - 13 July 2023

" Booking and admin very straight forward and kept in touch prior to holiday to confirm booking arrangements. "

" On pick up..Noticed various dents on door and scratches which was not on record. Took photos and asked for Enterprise representative to record before driving off. This took some 30 to 40 minutes delayed our journey. On drop off ...again spent same time to find a representative and to confirm no further damage. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 3

GENEVA, CH - Reviewed by WILLIAM - 09 July 2023

" Very informative and professional. Very good price too for the car. Thank you. "

" Always very efficient, informative and professional. We were given a brand new car which comes with it a lot of responsibility. We asked that the car was fully checked on our return to confirm that there was no damage to the vehicle. This was met with absolute professionalism. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JOSEPH - 28 June 2023

" Totally would use again and have already booked with them for 2 weeks time "

" Easy and the app is great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by CHRISTOPHER - 20 June 2023

" My flight was delayed by 2hours but there was no issue when I arrived to collect my car "

" Friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTOPH - 20 April 2023

" Use it a lot. "

" Tried to charge an additional mysterious charge of a few CHF. Refunded later after several emails, but waste of time really. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JONAS - 06 April 2023

" Nothing to add "

" I was served bytwo staff members. One female junior staff member that was way too inflexible for my taste. Don't like that at all. Blaimed everything on the system.... Then later served by a more senior female staff (belive the manager). Super customer oriented and solution minded and friendly. We liked her a lot and she worked hard to fulfill our needs! The car - a Jeep - felt really old or worn out. It did its job though "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

GENEVA, CH - Reviewed by SIMON - 20 March 2023

" Fine as always. "

" Delayed flight, meant they had given my car away. Replaced with an inferior vehicle. Counter staff Jorge, unhelpful, showed no contrition and brusque. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by PAUL - 02 March 2023

" The car rental system needs an overall. The cars are not often what you think they are going to be and you still need to hand over your credit card to take 1000 Ch despite paying upfront for all the insurance cover needed. "

" The SUV was not really a SUV. It could hardly fit 4 adults and 1 bag. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by PAULA - 24 February 2023

" Good experience "

" Nice car. Seamless experience "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by HUGH - 05 February 2023

" all worked as expected "

" Enterprise very helpful as I was unable to return car and needed to get their permission to get another person to do so. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by CHRISTOPHER - 15 December 2022

" First class "

" First class experience from pick up to drop off. Super Car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by DAVID - 07 September 2022

" There were no undue delays regarding collection or drop off "

" All went according to plan, "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by EDWARD - 08 June 2022

" sdjvaldf "

" It was unfeasibly expensive - for a 5 day hire it was >€300 for a Golf equivalent The car was in the worst condition I have seen in a hire car for 20+years - dents all over the bonnet, all over the roof plus usual scuffed mirrors etc. I can send you a 3 min video if you wish It was an Opel Crossland which I think VW would be dismayed to learn is being rented as a 'Gold equivalent' "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by AMANDA - 18 May 2022

" Not able to comment as issues remain unresolved. "

" When we returned the car they pointed out a crack in the bumper which we had not noticed when we picked the car up. We at no time hit anything in the car. They charged me the excess and a charge for the additional driver and airport tax which I had already paid without explanation. They promised to send a quote for the repairs within a week, to date I have received nothing. I have messaged twice asking the quote and refund of other charges but have had no response. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

GENEVA, CH - Reviewed by ADELE - 26 January 2022

" This is not an issue with Auto Europe but with Enterprise "

" I had to drop the car and run for the flight due to bad traffic. I have since received a bill of 1600 CHF for damage to the front bumper which I know could not have been done by me as the car was never left unattended anywhere it could be damaged. They have sent a photo of a very minor scratch and this could easily have been missed when the car was given to me as it had damage already on another area. I am disputing this total rip off and strongly recommend people not to use this company. Google is full of blogs from people that this has happened to. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by ANDREW - 21 December 2021

" Again quite slow when getting the car, but otherwise ok "

" Quite slow doing the paperwork, but otherwise all good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by PHILIP - 30 September 2021

" I think that Auto Europe were instrumental in me getting compensation from Enterprise, but in their first reply to me they stated that I had not reserved a 4x4 from Enterprise. They then acknowledged that I had after I referred them to my Auto Europe voucher. "

" I ordered a Mokka 4x4 or similar. Enterprise provided a Fiat 500X and told me (twice) that it was a 4x4. It was not a 4x4. I informed Enterprise about this by email three times, they did not reply until AutoEurope intervened. Enterprise then replied saying it was a computer error and offered me a refund of the additional driver charge I had paid (CHF60) in compensation. When I returned the car they new nothing of the offer and no compensation was provided until I produced the emails as proof. I then received the compensation. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 4

GENEVA, CH - Reviewed by SIMON - 28 June 2021

" V good "

" Great front of office staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by GEORGE - 02 September 2020

" Staff were very helpful in upgrading our car on the day we arrived. "

" Staff were very helpful in upgrading our car on the day we arrived. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by DAVID - 13 August 2020

" Easy booking, pickup and dropoff "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PETER - 30 July 2020

" It was a good experience and the car was very nice, clean and almost brand new. "

" It was in general a very good experience. At check in the agent said that GPS was included with the car but when I picked up the car I was asked to pay 18.00 Swiss France per day to start the GPS in the car! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ORNELLA - 28 July 2020

" no complaints generally with autoeurope. first class service. "

" staff attention very good and efficient. Good price. External car condition (scratches, bumps etc ) left a bit to be desired. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by ALASDAIR - 26 March 2020

" We will be happy to use you guys in the future and we are waiting to hear if we will be given a refund or credit for this booking. "

" Hi there, Due to the coronavirus our flights and accommodation were cancelled and we were not able to use the service :( "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by STEPHEN - 24 March 2020

" No account taken of Covid19 uncertainty and fact we would have been returning the car the day after collecting but took the sensible decision not to travel. Feel like we've been penalised by Autoeurope. Absolute disgrace. "

" With Covid19 uncertainty we cancelled our booking that morning for 7 days. Next day Swiss resorts closed then French resorts. No refund. Extremely hard nosed to the circumstances. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by ROBIN - 15 March 2020

" Good service all round: Easy to use site, great value and range of offers "

" No problems- registration, collection, drop off and quality of vehicles all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by STEPHEN NICHOLAS - 22 February 2020

" Good quality of service and high specification vehicle. "

" Excellent and prompt service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 12 February 2020

" Very easy to use site which connected well with rental company. Seemed like good value and plan to use again. "

" Vehicle provided was as described/expected. Very clean and the desk staff extremely efficient and helpful. I will use again and recommend to others. The only very slight negative was that we felt slightly rushed when returning the car. Though staff in this part of the service were friendly and efficient it would have been helpful if they could have left us for a small number of minutes while we removed our belongings from the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by GILLIAN - 11 February 2020

" We were told on our booking we had to take the card we paid with. We were NOT told we had to take a credit card and we paid on a debit card. We were therefore not allowed the card and had to pay AVIS £380 more to get a car. We spoke to your company before we left and they agreed we needed to take the card we paid with but never said anything about a credit card. When we then called your company from the airport they were rude unhelpful and said we would get none of our money back. We actually didn't want our money back but want you to pay for the AVIS hire which was almost double. "

" Enterprise were rude and totally unhelpful knowing that we were completely stuffed due to the failure of Auto Europe to give the correct information. They even said as soon as they realised our predicament, 'did you book with Auto Europe' as they don't give the correct information. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by LORRAINE - 06 February 2020

" Lack of detail from booking and inability to contact auto Europe from abroad without costing the earth. Long pre recorded message before being able to speak with anyone. I would rather book direct in future. "

" The chap in Zurich was most helpful and explained everything. Confusion when car returned. I still don't have email receipt of payment for full insurance. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by JOHN - 06 February 2020

" Easy "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by WILLIAM - 29 January 2020

" Good website and change of car process that seems effective. Pity you can't do anything about the CDW charge the companies impose. "

" Good all round service at the desk and the return point. Pity about the cost of the additional CDW insurance which always feels like an additional charge that is disproportionate to the rental charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTIAN - 29 January 2020

" Easy "

" All very efficient and friendly. Car was excellent and theykindly gave me a free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RICHARD - 05 January 2020

" Just really easy to use. Pick up and drop off was super quick and efficient. Staff very pleasant and all spoke brilliant English. "

" So efficient all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by HUGH - 21 December 2019

" All went according to plan and without difficulty in accordance with my expectations "

" Helpful and efficient staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by ANDREW - 15 December 2019

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by FRANCOIS - 18 September 2019

" I would definitely recommend Auto Europe that I have used on several occasion. "

" The car I reserved a BMW 2 was not available but as I didn't want to drive a Renault Kadjar, I was offered an Audi avant A4 automatic almost brand new for a small additional fee. The staff at the desk were efficient, friendly and helpful and gave me an excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by KEVIN PAUL - 02 September 2019

" see above "

" we waited 15 mins at the desk mid morning on a Thursday :not a busy time. Also at drop off only one person in the car park dealing with both pick ups and drop offs so again waited about 7 minutes before handing over the car. However we were given a free upgrade which was great. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by REBECCA - 01 September 2019

" The email before departure reminding about getting a DVLA code etc was helpful "

" The car hire was located via a bus which took extra time and the car key didnt keep charge which meant that every time we wanted to open or lock the doors (except drivers door) we had to start the engine which was frustrating. It would also have been helpful if they were at least some high level instructions in English. We couldn't work out who to change the position of the wing mirrors. Also, we ordered a manual car, and there weren't any available so we were given an automatic. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by CALUM - 13 August 2019

" No issues - no extras required. "

" No problems really. Parking spaces for pick-up and drop off were very tight. Car choice provided was what I had expected and hoped for. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by OSCAR - 30 May 2019

" See above "

" I needed to move the booking forward an hour and I had to pay an extra £180 to rebook a new car because the car that I had booked was quite available. So it cost me £350 for a car one up from the lowest class. Think this is outrageous because there's nothing I can do being in the country already "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by JEFFRY - 17 April 2019

" Really good way to navigate the car rental experience "

" Excellent, efficient, courteous service both coming and going! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JAMES - 17 April 2019

" Very expedient and efficient. Counter staff were well informed and helpful "

" Really easy to use and a great car "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JANE - 04 April 2019

" Very professional company. Staff were efficient and polite. The vehicle was clean and well maintained. "

" very efficient, no queues, staff very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by JESSICA - 04 April 2019

" Very happy with car rental and staff professionalism, however long wait times upon collection were a shame. "

" Very happy with car rental and staff professionalism, however long wait times upon collection were a shame. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by NEIL - 28 March 2019

" returning the car full of petrol, when you need to catch a flight in a country that you are not familiar with is an ongoing problem when renting a vehicle and something open to disrupters to exploit. For the last 25 miles I looked in vain for a gas station. i finally found one at the airport, however it was an automated service with a queue of travellers that did not understand how to activate the system. I therefore had to return the vehicle without a full tank and was penalised. This is a money-making scam. "

" returning the car full of petrol, when you need to catch a flight in a country that you are not familiar with is an ongoing problem when renting a vehicle and something open to disrupters to exploit. For the last 25 miles I looked in vain for a gas station. i finally found one at the airport, however it was an automated service with a queue of travellers that did not understand how to activate the system. I therefore had to return the vehicle without a full tank and was penalised. This is a money-making scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

GENEVA, CH - Reviewed by SUSAN - 22 March 2019

" S "

" A "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MARK - 27 February 2019

" Great value car hire would recommend "

" Very satisfied with the service. Car was ideal fir purpose required. Staff very helpful at collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JAMES - 23 February 2019

" Very easy and good valur "

" Staff were very friendly, helpful and efficient especially in collection of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SUSAN - 07 February 2019

" all good "

" i like that enterprise come and inspect the vehicle with you both at pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by KEVIN - 31 January 2019

" very pleasant experience "

" perfect and very nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RICHARD - 30 January 2019

" everything good "

" everything good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by AISHA - 17 January 2019

" If this gets resolved I am happy to change recommendation scores "

" We filled the car tank upon drop off but the gauge did not match the full tank - it was a tiny notch down. the gentelman on drop off said this is a common fault with this car and suggested we check the credit card to see if we got charged. No one got back to us re the fuel scenario because they were to check on the weekday. Please can someone get back to us re refunding the money we were charged by enterprise for fuel when we returned the car with a full tank "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ADAM - 09 January 2019

" No problems "

" Car upgraded. Whole experience very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by STEVEN - 01 January 2019

" Very disappointed by the response when I wanted to shorten the hire period. I asked to move the start date back one day, reducing the hire period from 10 to 9 days and was asked for an extra £50. When I pointed out that It was a contradiction to ask for more money for a shorter hire period I was told there was nothing they could do. So I phoned Enterprise and they made the amendment without charge. "

" The whole hire experience went well. The staff were very helpful when I wanted to amend the booking. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by SYLVIA - 19 December 2018

" Handover was straight forward "

" Great smooth handover, friendly greeting "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JOHN - 07 December 2018

" Just great, quick and quality car "

" This was the second time we hired and again it was professional and high quality vehicle, excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARILIA - 06 December 2018

" Everything eas Perfect365 The car was a brandy new car Excelent car, clean, confortable and new! "

" The company is outstanding Very happy with the service in general "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by THIERRY - 22 November 2018

" Excellent service and lovely car at good price "

" very efficient service, vehicle was as we expected, Price for car hire very reasonable . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JONATHAN - 19 November 2018

" Very friendly, helpful and knowledgable staff. Car was in good condition. Not many spaces for returning the car at the airport but not a major issue. Very happy and would definitely use again. "

" Although the lady at the counter in the airport was doing a good job, she was on her own where as all the other car rental businesses had 2 to 4 members of staff on the counter. The wait was not too bad though but could have been quicker. Everything else was top class. My car was upgraded too. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DARIUSZ - 04 October 2018

" Super! "

" Super! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by ANA - 26 September 2018

" No concerns with AutoEurope/more around hidden fees with Enterprise. "

" They charged us a fee that was as much as the rental for a late pick up. It took a lot of digging into the T&Cs and website to find any information on this and was frustrating as we had called them in advance to tell them the flight was delayed and there was no mention of this until we arrived at pick up. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ADRIAN - 13 September 2018

" Clean , efficient and friendly. And a reasonable charge! "

" Clean , efficient and friendly. And a reasonable charge! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by LYNN - 12 September 2018

" car good and upgraded free of charge as they had no small cars left. Happiness fact now depends on how efficient Auto Europe's insurance department turns out. "

" efficient and friendly at pick up due to slight damage to car return was a nightmare car checker didnt know insurance deal with Auto Europe and it wasnt until we went to the desk that the "manager" realised we were covered by Auto Europe. Still had to deposit 1500sf to cover a light brush marks from a hedge. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANTHONY - 13 August 2018

" Excellent "

" Efficient, friendly, helpful staff. Easy to work with, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by SIMON - 08 August 2018

" Overall a good experience "

" Excellent pick up counter staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BASEL, CH - Reviewed by MARCELLE - 30 July 2018

" Good experience but card machine didn't work smoothly "

" Took a long time to sort out paperwork to get car "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SIMON - 13 July 2018

" Overall excellent! "

" The Enterprise team were excellent, very friendly and helpful all the way through the process. The free upgrade to a Beetle cabriolet was a greatly appreciated bonus! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RICHARD - 09 July 2018

" same as above "

" my disappointment was needing a credit card - i have 5 visa cards but i do not need or want a credit card they are no use to me these days - i was lucky a friend with me had one or we would have been stuck with no car !! surely there must be another way than requesting a credit card if not then i wont be using enterprise again "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SHEILA - 05 July 2018

" We always use Auto Europe as it is a reliable and vfm service. "

" Very thorough and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JIANFENG - 09 May 2018

" As above "

" The car we ordered wasn't available. Rude staff. Called autoeurope to cancel the booking but told it was impossible. Had to swallow the whole awful experience and went with enterprise. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by WILLIAM - 10 June 2015

" not clear on voucher I had purchased full cover and also not clear that Enterprise were only company at Zurich airport requiring a passport "

" passport was an issue but auto europe's fault "

ZURICH, CH - Reviewed by TALIESEN - 02 June 2015

" Good service, brand new car "

ZURICH, CH - Reviewed by RICCARDO - 05 January 2015

" staff member didn't know the car and we spent several minutes figuring out the location of the handbrake, but all very friendly and good, loved the car, thank you "

" staff member didn't know the car and we spent several minutes figuring out the location of the handbrake, but all very friendly and good, loved the car, thank you "