Auto Europe
- North America
- Central America
EUROPCAR SWITZERLAND CUSTOMER REVIEWS
- 8.5
- 8.9
- 9.1
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR SWITZERLAND Car Rental Reviews
Average Rating for Europcar :
GENEVA, CH - Reviewed by MARCO - 17 September 2025
" Quick service, friendly staff "
" Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by THOMAS - 16 September 2025
" Easy to compare deals. "
" The staff at the desk originally gave us a 5 seater car when we had booked a 7. When we went back to inform them of this, they immediately switched us out for a 7 seater which we were very happy with. We had no issues with it our entire time, it was clean and well maintained. Drop off was very quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MANUVELPILLAI - 21 August 2025
" Very good "
" Hi, very good service, good ban when we returning the van, we need more sign boards in the car park to find the Europe car drop off office. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by MARTIN - 19 August 2025
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MAURICE - 19 August 2025
" Everything was made easy. "
" Slick, professional, friendly and courteous staff at both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SION, CH - Reviewed by ELIZABETH - 29 July 2025
" the operatives of Europe car and very friendly and helpful and its convenient. "
" We rented a seven seater but the operative didnt explain how to move the seats and it was tricky. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 28 July 2025
" Excellent service all round. "
" Excellent service all round. Returned the polestar 2 with slightly less than the required 80% charge, but not charged any excess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBBY - 22 July 2025
" Autoeurope is so easy to use and invariably finds the best deal "
" Great "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 18 July 2025
" Nothing more to say "
" No issues . All was good .Used Europcar French side before .They were not good . Europcar Swiss excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 18 July 2025
" Never again "
" The car had a flat tyre, you charged me £250 to provide a replacement car and then tried to charge me twice for it. Never renting from you people again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REBECCA - 06 July 2025
" I would use again. "
" The service was good, speedy pick up, no fuss. The mini bus was quite scratched up which wasn't explained to us so we took videos. It was great to drive though. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by DAVID - 03 July 2025
" Goood service "
" Received the car we asked for, smooth system no long queues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 26 June 2025
" See above "
" The high cost of insurance was a shock to me when I picked the vehicle up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 23 June 2025
" As Always, the counter staff were desperate to sell additional insurance cover, even after I showed that I had everything. This really does ruin the whole experience. "
" As Always, the counter staff were desperate to sell additional insurance cover, even after I showed that I had everything. This really does ruin the whole experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INTERLAKEN, CH - Reviewed by STUART - 12 June 2025
" Again, efficient and friendly service. "
" All good. Friendly and efficient staff, no unnecessary pressure to "up sell". Nice car too. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MICHELLE - 04 June 2025
" I would recommend the ease of use, great customer service and the car was very clean and in very good condition "
" A great service and very easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IAN - 28 May 2025
" a good car "
" only issue was waiting 20 minutes to see a counter staff at mulhouse airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DERK - 23 May 2025
" See above "
" I refilled car before return and vehicle said 760km range. When I picked it up it said 550km range so clearly it was not full when handed over to me "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 20 April 2025
" Smooth and straightforward "
" Easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JONATHAN - 10 April 2025
" All so very quick and easy because of efficient staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUE - 05 April 2025
" Please see above, I wouldnt choose Europcar again but the bokking portal was fine "
" We were 1 15minshr late on arrival due to a technical problem with Easyjet and I had provided our Flight number but Euopr car desk at GVA delayed us even further by saying our car was not ready so we were delayed by another 30 minutes-unacceptable when I had gone to the trouble of proviing our flight details. We almost missed our rendevous later that eveding. The staff told us that they don't 'save' cars when customers are late! They were very surly and unhelpful and sadly I wouldn't book with them again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by CHRISTOPHER - 31 March 2025
" Tried to buy extra insurance but the link didn't work "
" We'd filled up but on handover they recorded 7/8 - waiting to hear how much they'll take for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RENEE - 31 March 2025
" Autoeurope have been good, but my last 2 hires in Basel weren't great. Previously with Alamo. "
" I was told the car was new, no damage. It had a lot of scratches, and the service light came on every time it was started saying it needed a service. I reported the damage and told the staff about the service warning before I left but they said it was ok. During the hire, I found the start/stop on the car to be erratic and the brakes very jerky. I did report this back to the staff when I dropped it off. It really needed a service. I was disappointed in the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by STEVEN - 31 March 2025
" Could have been so much better - blatant attempts to add on extra costs very frustrating. "
" Counter staff tried to upsell at pickup, wrongly claiming I would need a 4x4 or chains, then tried to charge for refuelling after drop off which was completely unjustified. Complained and got a refund but don't expect such shenanigans from Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 27 March 2025
" We booked a car via this company and our flight ended up being delayed overnight. Because we didn't book direct with the car rental company they could not amend the booking and this awful company had no contact numbers open after 9pm so we couldn't speak to someone from the company. Fast forward to the next morning, we tried to rebook our car and the car rental company had already given it away as it was marked as a no show (despite being in constant comms with them via the phone) and auto Europe couldn't offer another car or a discount / refund. When I called to speak to an operator from auto Europe NO OFFER OF REFUND WAS GIVEN, they said my only option was to try book direct with the car hire company and "hope" they honour the original booking. Couldn't book with the car hire company so all the money is gone. Next issue is the people who respond to emails, don't have a clue and accused me of rejecting a refund offer (why the hell would I do this?). 4 different people emailed in relation to my query and none of them could answer a simple question - "Can you confirm the car was not collected so I can speak with my travel insurance about a refund". Genuinely everyone replied to this saying that "We cannot offer you a refund in this instance..." even though I clearly mentioned in each email I was not seeking a refund from them. I genuinely believe the people who were responding to me were trying to wind me up and that I'll appear on a reality tv show soon, that is how ridiculous the responses were. AVOID, AVOID, AVOID!!!! "
" If I can give anyone any advice it would be always book direct with the car rental company and always avoid these 3rd party vendors. They will do anything they can to avoid compensation when something goes wrong such as a flight delay. Trying to get something as simple as a confirmation that the car was not collected proved to be an impossible task. Truly awful customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JEREMY - 27 March 2025
" Overall the car was great. It was just the initial wait after we checked in at the desk as the car was not ready and we had to wait 90 minutes. "
" The car was not ready when we completed the paperwork and we had to wait 90 minutes. Eventually we were given an alternative vehicle, but it was a frustrating wait. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 26 March 2025
" Our VW T6 was fine for our transfer from Geneva to Tignes and had the required winter tyres. "
" Polite and efficient staff. Good vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by RICHARD - 24 March 2025
" See 3 "
" Why was I left abandoned for 8 hours in the freezing cold waiting for assistance to return my many calls when none were forthcoming? a complete disgrace. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 24 March 2025
" NA "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS EDWARD - 20 March 2025
" Good "
" Great car - a Hybrid Hyundai Tucson "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTIAN - 19 March 2025
" Stop upselling I'm sure it just gets people's backs up "
" Hire regularly in Geneva Airport first time I've been given the hard sell to upgrade When got into lot to collect car had been assigned a car below the standard I'd booked The guy in the lot then corrected after a little debate "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 19 March 2025
" Satisfied customer! "
" All worked well, no complaints "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SHARON - 18 March 2025
" Service was efficient. Thank you I got what I paid for. "
" I always look for value for money. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOHN - 18 March 2025
" Probably the best service in Geneva EVER !! "
" Service great. Car great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 17 March 2025
" Top class "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 16 March 2025
" Happy with my hire car. Collection took longer than expected but drop off was very efficient. "
" I had to wait over 20 mins in the car park for my hire car to be brought round. This was after checking in at the Europcar desk in Geneva airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by K - 15 March 2025
" Did what it was supposed to. The ability to change booking times is a positive. "
" A fast service at counter and on return. There is no opportunity to examine the car before signing a 'no damage form'. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 14 March 2025
" All positive, except I did not particularly like the Cupra, but that is a question of personal choice. "
" Very smooth, efficient and swift. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HEATHER - 12 March 2025
" Poor. Additional costs not at all transparent "
" Additional costs unclear and will be disputing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 11 March 2025
" Smooth and saved a lot of money. Would recommend and use again for sure "
" Europcar was very good, I do recommended the extra waiver insurance that auto Europe offer as it means europcar only put hold on credit card of £300 not £2400. You also need credit not debit card to pick up. Very quick pick up and drop off and fair vehicle assessment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NATHALIE - 11 March 2025
" Excellent service/ fare/ car I would highly recommend and certainly won't hesitate to book there again. "
" All excellent, from the agent at the counter -Abdel- to the car -new- to the straight easy return in GVA. Very satisfied with the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 07 March 2025
" Able to book online and they scan all company deals to give you the best option available "
" Quick and efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RHONA - 06 March 2025
" All good "
" Good value and smooth pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 06 March 2025
" Very Slow at desk - why can't I just pick up a key High pressure sales to upgrade vehicle and to take out unnecessary excess insurance "
" Over 1hr delay at desk One very slow meme et of staff All of us in queue were very dissatisfied. Once seen I was told they didn't have a car of the standard I had requested but they could give me 'much better car' for CH20 per day, I said I didn't want to pay more for larger more luxurious car so they said OK CH10 per day. I said I just wanted class I had booked. They said they hadn't got that. Eventually I was given upgraded vehicle at price I had paid. I was then given hard sell over excess insurance - I said I already had with AutoEurope. I realised part of slow progress was that all customers were given the hard sell over upgrade and excess insurance. Not what I expected from Euroocar Switzerland. When I last had electric car from Europcar last year I was told just return with enough charge to get into garage and that is fine. This year they have introduced 80% charge on return requirement. This shows remarkable lack of knowledge of electric car charging. DC ultrafast charging only gets to 85% making it very hard to return at 80% unless you charge just down the road. They claim to supply a charge card but this was not supplied. They claim to provide the car charged to 100% - it wasn't. Unlike pick up and drop full policy for liquid fuel where I can see it is reasonable to charge a 'service charge' if car not returned full I cannot see how they can justify charging for anything other than the energy as it is clear that every car is going to need a period of AC charging to get to 100%. . "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROBERT - 10 February 2025
" Taking the additional insurance when booking proved to be a good move "
" Europcar was the only desk with no queue. Staff dealt with us very efficiently and we were soon on our way to the garage to pick up our car. Staff there were equally efficient. Car was practically brand new. No issues at all. You never feel like you're going to get ripped off with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BERNARD - 06 February 2025
" Will use Auto Europe as a preferred provider "
" Easy to book and whole process went well. Car model was not as booked but replacement even better for our purposes. Will use Auto Europe and Europcar in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 04 February 2025
" . "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 31 January 2025
" I phoned up to change the main driver on the booking because I was concerned I might not be there at the beginning of the hire period and you need the main driver's credit card. I phone the helpdesk and you told me it would it increase my car hire fee from around £300 to around £600. This is not a reasonable increase and I was disappointed. This would put me off using you again. "
" Europcar were very good. Helpful and prompt. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMER - 28 January 2025
" Very smooth process "
" Very smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 27 January 2025
" Although we might have saved money, we regretted hiring a car. In addition we had to pay around 40% more at the desk for the insurance as the Europcar excess was €4000 and the Autoeurope policy didn't cover that amount. "
" Horrendous queue to get the car - it took over 1.5 hrs to queue for the Europcar desk, then probs 10 mins at the desk, then had to get shuttle bus etc. All in all, we regretted hiring the car and wished we'd got a transfer instead "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SHEENA - 26 January 2025
" Good, on airport, pick up and drop off. Great car with full winter tyres etc for a good price. Friendly helpful staff. "
" The parking garage was very crowded with cars parked in the areas between the marked bays for both pick up and drop off. This made it difficult to get out of our pickup bay and we ended up dropping off to an Avis bay instead. Lighting in the garage and space between the cars made it difficult to check the condition of the vehicle in the garage. The car was great and the people were lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOEL - 23 January 2025
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PAUL - 22 January 2025
" Hiring an electric vehicle from Geneva airport presented a challenge. As an owner of a plug in Hybrid it was fortunate that we had domestic charging capability. AUTO EUROPE remains our first choice for car hire. "
" We were advise at the check in counter that there was no damage on the car. On inspection we noticed and photographed 2 small scratches on the top of the rear bumper. What we failed to identify on collection was am small amount of damage on all 4 wheels, which was pointed out on our return. No damage to the vehicle had happened during my hire period, which I convinced the member of staff who pointed out the wheel scratches. These were visible with the aid of his torch. This should have been identified prior to renting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JAMES - 22 January 2025
" Not good. "
" They refused to give me the car as they wouldn't accept a digital copy of my driving license and wouldn't change the booking to my girlfriends name (who had hers) since it was booked not direct with them. Lost my money through you and had to pay for 2 very expensive transfers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GORDON - 21 January 2025
" Nice to see clear info on snow tyres. Disappointed to find that zero excess was not directly with Europcar but was separate policy which, I assume, I would have to claim back. "
" Smooth service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ADAM - 09 January 2025
" Good value and easy from start to finish "
" Great car, easy pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 06 January 2025
" Much, much better than my previous experience with Enterprise at GVA! "
" Good service overall "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IGOR - 31 December 2024
" I was totally satisfied with rental from European! "
" Everything was up to expectations! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 31 December 2024
" See above. Helpful advice at initial registration. "
" Very happy. Dropping car off at night, information on the nearby petrol pump, how to access the parking barriers and walking route to the airport would have been helpful (this is constructive feedback as remain satisfied). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 18 December 2024
" All easy. "
" They were superb. Great new car. Brand new winter tyres. Super easy return. Best rental experience to date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 15 December 2024
" Very efficient "
" No problems, very efficient process. Most importantly minimum waits. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GEOFF - 13 December 2024
" Friendly helpful team. "
" Smooth service. Easy to do business with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ADRIYEL - 01 November 2024
" . "
" I commend Jeeva for his exceptional customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANETTE - 28 September 2024
" Friendly staff at Geneva. No-one tried to see extras. Beware of being to ask to sign off car at the desk as there was a fair amount of scratches on the car. To be fair, the guy handing over the keys was very thorough in noting down the damage. Easy drop-off at 5.30 am. "
" Cheapest website for car rental in Geneva. Good experience with Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JOSEPH - 20 September 2024
" All good, as always "
" All good. Only hiccup led to 25 minute delay due to being informed of wrong location of car. We were sent to 2nd floor whereas car was located on first floor causing delay which due to Europcar Assisyant misinforming us. Not the end of the world "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHUR, CH - Reviewed by BONNI JACOB - 14 September 2024
" Easy platform to book a car rental and is based in the UK. "
" They gave us a reliable car and the same with what was marketed online. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHIRAG - 14 September 2024
" Cancellation is an issue. AutoEurope says that the rental company will charge. Rental company says we won't charge. So if you need flexibility then autoeurope is not for you "
" Better choices of upgrade. But the upgrade cost is too high. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARK - 12 September 2024
" we always use Auto Europe they can't be beaten on price and customer service "
" First time hiring EV, car and experience was excellent, staff at airport were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARILYN - 08 September 2024
" Same as above "
" Always use Auto Europe as good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ROBERT - 28 August 2024
" First class again. "
" Used them before and always very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SION, CH - Reviewed by ELIZABETH - 25 August 2024
" I got a car that had done a large mileage. If I rent in Geneva I get a better car! "
" I didn't get the car I wanted in the category. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOSEPH WILLIAM - 05 August 2024
" The car was freshly valeted and in excellent condition "
" We were delighted with the vehicle and the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PAUL - 21 July 2024
" Easy to book and competitively priced. I'll be happy to come back next time. "
" Very busy at pick-up and the car that we'd booked wasn't available, so we had to accept a less desirable alternative. It was alright, but it wasn't what we wanted. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ROBERT - 20 July 2024
" It was obvious that I could no longer drive. Why cold the booking not be transferred into my wife's name as she would be the only driver? "
" I had booked the car in my name many weeks ago but unfortunately, due to an injury and an arm in a cast, I was unable to drive. My wife would be the only driver but because I booked the car, this was treated as and charged an additional driver. We only wanted one driver on the policy as I physically could not drive. It seems unfair to charge for this when we still only had one person capable of driving the car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 10 July 2024
" New car easy to drive "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 09 July 2024
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KENNETH - 09 July 2024
" Driver on the courtesy coach was very helpful with our heavy luggage without being asked. "
" Counter staff were very helpful and arranged a small upgrade on our booking. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOM - 30 June 2024
" Europcar Geneva Airport are always quick and efficient, very easy to deal with, return is a breeze. "
" Booked a VW Golf or similar, got a Seat Arona, which was ok, but not as good as a Golf. The Seat was in excellent condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 15 April 2024
" Excellent - cars always been there, which is always a worry "
" Car park very dark. Difficult to assess damage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 15 April 2024
" . "
" I was very happy with all aspects of the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 10 April 2024
" as above "
" Very easy and competitive prices. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PHLIPPA - 08 April 2024
" Copy of email below, that I would have hoped you would respond to, you state that customer experience is important! Lets see how important and whether you address the issue or not; Thanks for your late response. As a result of this tardiness, I have spent the morning becoming more and more frustrated with the inept level of assistance provided by a number of people in your company. Your email below is consistent with the complete lack of cooperation, compassion and help provided by the various offices I had to contact to get any assistance whatsoever. When I eventually found one helpful lady in Verbier who it appears is only an agent and does not work for your company (surprise surprise) it became apparent that you were then going to extort money from us as a result of our misfortune. As you know (albeit there has been no acknowledgment) my wife has broken her leg, we only needed to add myself as a driver for 24 hours yet you charge for the entire rental - disgusting! It appears that you then cannot even provide a receipt for this gross overcharge. Once I have had a chance to calm down and get my wife home safely I will consider this along with the relevant social media feedback that I feel inclined to submit today "
" I find it concerning that you send this satisfaction questionnaire to someone that is waiting to hear from your organisation having raised issues with your company and service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTOPHER - 07 April 2024
" Overall good. But if I were AutoEuropa I would explain more about what the local europcar, or other rental companies you use, and what they will try and sell additional items and what should be included. "
" Their desk were not that friendly and were not that willing to explain in an easy way. For example, I paid for the full CDW through you but they vaguely explained that i would still owe them €2500 if there was any damage and I would need to claim back from you. They then tried to clumsily (or maybe that there was their way to try and get me to buy it) both their own CDW and also break down service. I would have thought that this should be included as they are supposed to renting something that will last for the period of time I wanted to rent it "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SIMON - 04 April 2024
" Everything went to plan: pick up and return, great car "
" Very satisfied and will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HENRY - 04 April 2024
" I was told when i picked up that it was imperative to be back on time. i raced up to Geneva as i had collected my car at 8:45am only for the office to be shut. I had no way of leaving the car so called Europcar in the Airport. they told e to leave the keys in a box but it was mightily unsatisfactory. Had i been told this when i picked it up it may have helped but i was concerned about leaving the car "
" I was told when i picked up that it was imperative to be back on time. i raced up to Geneva as i had collected my car at 8:45am only for the office to be shut. I had no way of leaving the car so called Europcar in the Airport. they told e to leave the keys in a box but it was mightily unsatisfactory. Had i been told this when i picked it up it may have helped but i was concerned about leaving the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 03 April 2024
" as above "top drawer" in every aspect , i even encourage my kids and friends to use them . "
" Without doubt Europecar at GVA IS THE MOST EFFECIANT CAR HIRE COMPANY I USE , SLICK AT CHECKING YOU IN , GOOD CARS AND CLEAR INSTRUCTIONS ON CAR PARKING , Great returns service , i will always use them as first choice . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 29 March 2024
" Easy to use "
" Easy and great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 28 March 2024
" Good service, too expensive "
" As in ex do "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JACQUELINE - 26 March 2024
" Easy to book ( although confirmation is not immediate) Good service and great price. "
" Quick and easy check in. Upgraded to 4 wheel drive for small addition Al fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 25 March 2024
" excellent service quick collection and drop off and brand new vehicle which was great "
" fast efficient serice great vehicle with easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 22 March 2024
" We've never had a bad experience with Auto Europe. Keep up the good work. "
" Their app / website log in process is terrible. Completely hopeless. (24 hour wait to be able to use the app after registering... bunch of amateurs). But the in-person service and car itself were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOKRAJ - 21 March 2024
" It was easy process. "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 20 March 2024
" Everything was spot on. "
" Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIONY - 20 March 2024
" Good "
" They were very good. Very little waiting. Moved the car for me when asked. Impressed with hiring an electric car that I didn't have the anxiety of having to get it charged before return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 19 March 2024
" See above. "
" I found out at the counter that I couldn't upgrade my waiver cover via my policy. I ended up paying £200 for additional waiver cover. Not being able to amend my waiver cover beyond 48 hours before seems petty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 19 March 2024
" Easy and good rates "
" Helpful and easy service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 18 March 2024
" Efficient as always "
" Drop off congested Agent efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 17 March 2024
" Great price and service "
" Excellent car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BO - 13 March 2024
" drop off a bit chaotic. "
" drop off a bit chaotic. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by BRYAN - 11 March 2024
" Very efficient polite and friendly "
" Very efficient polite and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SIMON - 07 March 2024
" none "
" The Europcar App (android) seemed a bit flaky "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GLENN - 05 March 2024
" An efficient experience with no issues "
" Efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDY - 27 February 2024
" AWFUL!!! "
" The car we rented broke down after one day - it then took Euro Car 4 days to replace. We could not use the car for the duration of our holiday!! The amount of phone calls and bull shit we had to go through to get Euro Car to replace the broken down one crazy!! Very disappointed and I will be making a formal complaint and look for compensation for days we were left without a vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by EDWARD - 26 February 2024
" N/A "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARK - 22 February 2024
" You still haven't come back on refund "
" gg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 21 February 2024
" Ueah "
" Car was scratched and wheels kerbed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 20 February 2024
" Easy & smooth "
" Spot on, great vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 16 February 2024
" The change in contract terms for refundable excess (compared to previous years) was not made clear. Previously it was included in the base rental price, this year it was an optional extra. This is an important issue; an advantage to be gained through auto europe that should be clearly explained. "
" You will learn nothing by pre-loading all responses as "Very satisfied". This is foolish and implies contempt for customers and for the feedback process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 16 February 2024
" Easy "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TONY - 14 February 2024
" All good "
" Used you a lot great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 14 February 2024
" Great upgrade Great customer service "
" Have already written to them complimenting them on customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 13 February 2024
" Excellent "
" Used Europecar at Geneva, very smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIKE - 09 February 2024
" Smooth experience. Easy check in, collection and drop off "
" A bit of confusion about the car initially. I was automatically upgraded to an electric which would have been inappropriate for the distance required. But quickly sorted and all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 08 February 2024
" Great to use and a simple booking system "
" Excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NATHAN - 07 February 2024
" Very easy and quick pick up and drop off. Just irritating that the car petrol tank was not full when we took it. They should really check and NOT leave it up to the customer to find out later and then have to argue about it. I had photo evidence and the euro car rep was good when we dropped the car off but we were still out of pocket financially. "
" All went very well except not receiving (and not noticing) that the car we hired did not have a full tank of petrol when it should have been full. We were out of pocket as a result. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by BRIAN - 06 February 2024
" Everything from collection to return worked very well...good quality vehicle. "
" Everything from collection to return worked very well...good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MUIR - 05 February 2024
" As above. "
" Everything was excellent except the car park at Geneva Airport, P51, which is very tight and scary. It would help if the return address was set in the Satnav for the customer. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 04 February 2024
" As above "
" I always choose to use Europcar as it's the most efficient check in and out , cars are always as described and staff always attentive . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 01 February 2024
" Very nice rental experience "
" Very good enjoyed the ID buzz "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 01 February 2024
" ALLL GOOD "
" Watching the frustration of everyone at the Enterprise desk next to yours at Geneva with their silly extra check in App, in contrast to your smooth service was a joy. Please no extra apps like them. Thanks - really smooth trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 31 January 2024
" All good - thank you "
" All sent very smoothly and we were pleased to be given a suitable vehicle fro negotiating the Swiss mountains roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 31 January 2024
" All Good "
" All went well no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 30 January 2024
" Friendly, efficient, and English speaking, made the experience stress free - always helps when you are so looking forward to a holiday "
" Easy step by step through the process, and always likely to be the best price with the best hire car company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIETTE - 28 January 2024
" Very easy car hire from Geneva airport with friendly staff. "
" Very easy car hire from Geneva airport with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MOHAMED - 27 January 2024
" Terrible customer service "
" Terrible customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PETER - 25 January 2024
" excellent thanks will be back "
" excellent thanks will be back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 25 January 2024
" The whole process was excellent. The booking very straight forward, emails in advance (but not too many), counter staff ready and efficient, the rental car easy to locate, in great condition, absolutely ideal for the four people, luggage and purpose. The drop off was swift and trouble free. The whole experience was faultless. "
" The whole process was excellent. The booking very straight forward, emails in advance (but not too many), counter staff ready and efficient, the rental car easy to locate, in great condition, absolutely ideal for the four people, luggage and purpose. The drop off was swift and trouble free. The whole experience was faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JANS - 25 January 2024
" I happened to deal with Sunny on check in and check out. I was really impressed by the service. Especially, on return, he was very quick to see me from a distance and approached me proactively for a car drop off without even me having to ask. The car and everything was perfect too but the warm welcome and farewell by Sunny definitely made it for me. Car is superclean. The fleet looks new and great. Really nice and straight forward. "
" I happened to deal with Sunny on check in and check out. I was really impressed by the service. Especially, on return, he was very quick to see me from a distance and approached me proactively for a car drop off without even me having to ask. The car and everything was perfect too but the warm welcome and farewell by Sunny definitely made it for me. Car is superclean. The fleet looks new and great. Really nice and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VICTORIA - 24 January 2024
" Good "
" Good "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HENRIQUE - 18 January 2024
" No complaints. Top service "
" It was a great service and car was in top condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAYMOND - 16 January 2024
" Always easy to book and good value "
" Drop off Europcar were excellent and super helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 15 January 2024
" Would definitely use them again "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 07 January 2024
" Car was hybrid and didn't start up in the cold/snow on the last day. Eventually did start up after 10-15 mins of trying. Ran without incident apart from that. "
" Efficient, friendly. Good English which is helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 04 January 2024
" Overall a great experience, thank you "
" Excellent service from Europcar at Geneva Airport. The only issue was that there were no snow chains provided, (despite the hire including "winterisation") which caused a major problem after snowfall as the winter tyres simply would not cope with the conditions. Otherwise, excellent, thank you. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 04 January 2024
" car was in great condition pick up and drop off were smooth all round great experience "
" Europcar are excellent Great cars and fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 02 January 2024
" All Good "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 02 January 2024
" The booking experience and paperwork was all really smooth and clear. Good rate for the car and would use Europcar again. "
" Check-in and handover were all very simple. Got an upgrade on the car which was very appreciated and condition of the car was good. I would use Europcar again the basis of this experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CURT - 01 January 2024
" Great experience "
" Great experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SAMANTHA - 30 December 2023
" Very efficient other than the car seat issue. "
" I have paid twice for the car seat rental. Once with you and then again at the Europcar counter. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IAN - 29 December 2023
" As above "
" Absolutely fine nice pleasant staff and quick pickup and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 16 November 2023
" i was very satisfied with the hire from booking to pick up etc. "
" Hire experience was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEREMY - 16 November 2023
" As above "
" Always good and i I n our experience, use Europcar, who make the whole package great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 07 November 2023
" Really Happy and pleasantly surprised. Its always a worry when using someone new but it could not have got smoother. Excellent price for the vehicle. I dont usually provide feedback as I feel the feedback is ignored, but in this instance I wanted to thank you for the excellent service. "
" Excellent service very smooth and efficient for both the pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDA - 07 November 2023
" Good morning, I'd like to make a complaint about my booking. I asked for a contract in English because there were some charges I wasn't sure about on there but the staff member at the desk refused and threatened me with no car if I didn't sign. The extra charges amounted to 72CHF which I wasn't happy about paying. This was for a different car but I didn't ask for or want a different car. I have a disability and the way I was treated was appalling and I wouldn't wish it on anybody. I will never use Europcar again and I hope the staff member who defrauded me is ashamed of himself. Please make sure this doesn't happen again, Alex "
" Good morning, I'd like to make a complaint about my booking. I asked for a contract in English because there were some charges I wasn't sure about on there but the staff member at the desk refused and threatened me with no car if I didn't sign. The extra charges amounted to 72CHF which I wasn't happy about paying. This was for a different car but I didn't ask for or want a different car. I have a disability and the way I was treated was appalling and I wouldn't wish it on anybody. I will never use Europcar again and I hope the staff member who defrauded me is ashamed of himself. Please make sure this doesn't happen again, Alex "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARIANNE - 01 November 2023
" Friendly and efficient staff at pick-up/drop-off point. "
" Friendly and efficient staff at pick-up/drop-off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARK - 20 October 2023
" Great rental no problems at all "
" Great rental from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 20 October 2023
" I took out the flexible cancellation insurance....still waiting for my money! "
" I hired a VW T-Roc but forgot my driving licence so I wasn't allowed to pick it up. The counter assistant was most unfriendly and unhelpful. Eventually we had to make a new booking in my wife's name at great cost and the car he gave us, a Skoda Superb, was a wreck. The day was saved by the assistant in the car park, Willie, who was brilliant. He facilitated a change to a smaller but superior vehicle and went the extra mile to help us out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MALCOLM - 13 October 2023
" As above "
" All very good, but car did seem to make a funny noise which was worrying "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by IAN - 12 October 2023
" Done online with no real problem "
" Seemless and simple no complications. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by PAUL - 09 October 2023
" Easy booking service with lots of options. "
" Straightforward procedures and helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 02 October 2023
" Very easy to use. "
" Had some minor issues with the car but Europcar were very helpful to sort this out in a timely manner. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 01 October 2023
" Very easy to book and amend "
" Excellent vehicle and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARFON - 29 September 2023
" See above "
" All worked very well. But I wish there was a facility for uploading, in advance, driving licence and other personal data rather than having to spend some time doing it at the check in desk. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGIA - 27 September 2023
" Tried to book with Europcar, the booking was confirmed online but then I received an email saying my booking had been cancelled because Europcar's payment processor had been unable to take my payment. However, the amount is still blocked out on my card and unusable, more than 3 weeks later, and customer service have been completely unhelpful. "
" Tried to book with Europcar, the booking was confirmed online but then I received an email saying my booking had been cancelled because Europcar's payment processor had been unable to take my payment. However, the amount is still blocked out on my card and unusable, more than 3 weeks later, and customer service have been completely unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by JAMES PETER - 25 September 2023
" No problems "
" Nice Audi in very good condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DIANE - 24 September 2023
" I didn't get the car I wanted at the price acceptable for a second driver either, so unlikely to use Europacar again. "
" Car requested VW Troc wasn't available as requested . Instead a larger car Skoda Karoq. Additional second driver insurance for only four days not possible either. I had to pay for seven. I don't think this is justified as they quote a daily rate. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDER - 24 September 2023
" Good overall service they did not have the car I ordered but gave me an upgrade so that was a plus. "
" Staff helpfull and attentive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IAN - 12 September 2023
" Very satisfying experience that I would definitely recommend to anyone. "
" The collection process was easy and friendly. The car was in excellent condition and spotlessly clean. We had no issues with the car during our trip and it was a pleasure to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 05 September 2023
" All good. Nice vehicle and friendly staff at the pick up and drop off "
" Very good from start to finish "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 02 September 2023
" The car was clean and in excellent order The staff on the pickup desk didn't try and pressure to up sell (insurance or car) On returning the car the staff are friendly and efficient "
" Super car Excellent service Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JONATHAN - 31 August 2023
" Quick and efficient check-in, with friendly and courteous staff. Parking garage nearby and quick checkout of vehicle. Return was quick and easy, again with friendly staff. "
" Great experience at Zurich airport with Europcar. Given a complimentary upgrade which really made our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MOHAMMAD - 24 August 2023
" Awesome "
" Overall excellent - especially the staff I spoke to at pickup and drop off. Only downside was that the car is parked a coach ride away from the airport and thus difficult to find when dropping off. Would help if a sat nav location was provided as to where to drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BEN - 12 August 2023
" Disappointed to be charged another excess waiver on top of the one sold when I booked the car "
" I was a little surprised and disappointed (if honest) to book online with yourselves and think I was booking the excess waiver option which according to your website and my booking confirmation, which can send to you, included "full protection with extensive coverage" it goes on to say "full protection INCLUDES refundable excess etc"...HOWEVER... on getting the car at Geneva Airport I was told I had to pay an additional cost each day to cover the excess?? I am perplexed by how I booked this but I still had to pay an additional cost to cover the excess over 20 euros a day??. A really disappointing surprise when I specifically requested this on the initial booking and thought I had it from the confirmation and booking information on the screen at the time, can send a screen shot and confirmation. I am very perplexed by this and feel either I have been conned or a genuine mistake has been made.. please could you look into this. We returned the car Tuesday in perfect condition and with a full tank of fuel with no deductions. Many thanks for looking in to. Kind regards, Ben "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 08 August 2023
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 31 July 2023
" Hopefully you will obtain a refund. "
" Wrong size car supplied by Europcar. Claim lodged with you. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by ROBERT - 13 July 2023
" first class service "
" excellent from start to finish, everything went like clockwork. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANDREW - 11 July 2023
" Easy and straight forward "
" Good reputable provider. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GEORGE - 11 July 2023
" A throughly great experience. "
" A throughly hassle free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by LIYU - 11 July 2023
" 提供車輛符合預定車款，而且提供最頂級車款 "
" 整體服務品質很好，沒有提供無自負額保險(full cover) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KELLY - 10 July 2023
" Great value "
" Super smooth service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 08 July 2023
" . "
" Expensive car hire. Wanted to reduce the hire period by 1 day after booking as flight times were changed, but cost went up! Left me feeling like I'd paid over what I should have. Car was condition was OK but a number of the scratches had not been noted on the rental agreement which delayed departure as we had to get them added. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MARK - 27 June 2023
" From booking, to picking up the car through to drop off the whole experience has been easy and your staff helpful, polite, and friendly. Brilliant service all round, thank you. "
" From booking, to picking up the car through to drop off the whole experience has been easy and your staff helpful, polite, and friendly. Brilliant service all round, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 24 June 2023
" n/a "
" Very positive. I use you a lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 20 June 2023
" used you for years - always very good and reliable and excellent value for money - thank you. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 14 June 2023
" Easy to use service "
" Good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IRFAN - 09 June 2023
" Amazing no issues "
" Very good service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 02 June 2023
" Very efficient reservation system and competitively priced. "
" Excellent in all respects. Could not be more satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 30 May 2023
" Very satisfied "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 30 May 2023
" Iiiuu "
" Ffgg "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROWENA - 22 May 2023
" Very straightforward. "
" Superb collection. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ENRICO - 21 May 2023
" Quick pick up and return "
" Excellent service. The male staff member was just off to have a break when we started approaching the desk , he asked if we were renting with Europcar and came straight back to help us onto our forward destination , thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 18 May 2023
" All fine apart from deposit being paid back "
" Everything was good apart from I'm still waiting 4 days later for the deposit amount to be repaid "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 17 April 2023
" My first choice car rental company, easy to deal with. "
" Very pleasant staff and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IRFAN - 16 April 2023
" Excellent service would recommend "
" The paperwork and picking to the car was very swift, the drop off Likewise very quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDWARD - 13 April 2023
" Excellent service. Great car. Appreciated the roof racks and counter being open late at Geneva Airport. "
" Excellent service. Great car. Appreciated the roof racks and counter being open late at Geneva Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 13 April 2023
" I'm happy "
" Everything went well, so happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PIERS - 10 April 2023
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GEORGE - 09 April 2023
" EXCELLENT SERVICE, THANK YOU FOR DELIVERING GOOD CUSTOMER SERVICE, SOME TALK IT, YOU GUY'S DO IT "
" EXCELLENT SERVICE, THANK YOU FOR DELIVERING GOOD CUSTOMER SERVICE, SOME TALK IT, YOU GUY'S DO IT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 30 March 2023
" Exceptional value, the car was almost new and the service was very good "
" Please provide invoices/receipts for the payments and refund for deposit Many Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 27 March 2023
" Very easy from start to finish. "
" the lady at Europcar was lovely and efficient. she provided us with an upgraded car at no extra cost which was very appreciated and not expected. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 25 March 2023
" Nothing else to add "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SEAN - 25 March 2023
" As easy as it should always be "
" Very good counter service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by VINCENT - 25 March 2023
" Site was easy to navigate and use, had confidence with your service, and most important of all you were great value. "
" Colleagues at check in and drop off were very friendly, helpful and efficient. Pleased with car upgrade for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LARISSA - 22 March 2023
" As above. "
" This has undoubtedly been the best experience when hiring a car abroad. Service was super smooth, the assistant very attentive and explained everything clearly - the car was fabulous and made the drive to the Alps extremely enjoyable. I would definitely use this company again!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 22 March 2023
" It was quick, and smooth, and got the car I booked, perfect for a trip in Switzerland. "
" It was a great experience with europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 22 March 2023
" Good "
" The car I booked was not available but I was upgraded to an alternative better vehicle at same costs "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 22 March 2023
" All good many thanks "
" Very good as usual! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 21 March 2023
" Otherwise excellent as usual. "
" Flight delays meant a long queue at the desk, inc. new bookings. So pre-bookers had to wait 45mins +. A second person on the desk in those conditions would have saved much time and frustration. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 20 March 2023
" The car was good quality with no damage, so easy to inspect. However, more lighting in the garage would help. "
" I found it refreshing that there was no attempt to sell upgrades (eg zero excess, gps) during the pickup process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CATHERINE - 19 March 2023
" Quick drop off highly recommend "
" Clean car got upgrade to 4 WD Rapid prompt care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ABRAHAM - 17 March 2023
" Seamless experience. "
" Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROYSTON - 16 March 2023
" very good service Audi car was perfect for our needs, would use the service again. "
" very good service would use again, Audi car was perfect very pleased, dropping off car was very busy and the parking bay was very tight had to get everything out the car before we could park in the allocated space. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 15 March 2023
" Easy search, good prices, full and accurate information about the car and its hire and easy, cancellable booking. Just what I want. "
" The price was competitive, the collection and drop-off were easy and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by AV - 15 March 2023
" Easy to book, friendly bunch of people. Understood my needs. "
" A quick process. Not busy at the counter. Staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AJAY - 14 March 2023
" Auto Europe are excellent as usual "
" Europcar did not provide car rented so they are a company to be avoided "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by PHILIP - 10 March 2023
" Very positive. "
" Very positive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 09 March 2023
" Overall very good. "
" Cost was somewhat higher than I had anticipated before booking. However, the opportunity to test an all-electric vehicle was valuable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEX - 07 March 2023
" I'll be back "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 07 March 2023
" I have always worried about car hire abroad. My recent experience with AutoEurope have made me relaxed about the whole process for the future. "
" Excellent customer care experience. Good pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 28 February 2023
" Great choice of car "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REX - 28 February 2023
" Generally good "
" Child seats are very expensive "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 24 February 2023
" Good service, excellent vehicle all in all perfect "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 20 February 2023
" N/A "
" N/A "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MATTHEW - 20 February 2023
" Voucher etc was great. "
" People at desk were great The car needs some care - it had a low frequency "wha wha wha" sound emanating from the left rear wheel / axle. The car was cosmetically damaged somewhat (scratches, dents) when I received it - not a big deal but a bit off-putting. The car definitely needed a mechanic. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by JUSTIN - 08 February 2023
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 06 February 2023
" Smooth and efficient in every aspect "
" Unimprovable. Upgraded car provided without asking and nothing to criticise in any way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MUIR - 06 February 2023
" It would help to have a representative point out a few facts about the car. "
" Great service, but prices have rocketed since my last hire. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHERALYN - 05 February 2023
" Excellent "
" Very smooth pick up & drop off, car very good no complaints with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 04 February 2023
" Auto Europe website easy to use and choose. "
" Great service at pick up and speedy efficiency at return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GORDON - 31 January 2023
" Twice the price of a rental a year earlier, so I may need to look elsewhere in the future "
" Probably the best rental desk at an airport in Europe "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HUGH - 31 January 2023
" Easy to use website. Not cheap but very efficient. Nice car. "
" No queue at check in and super fast transit to pick up car. Nice upgrade and on te road in no time. Switzerland expensive though! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by COURTENAY - 30 January 2023
" Fast no hassle - perfect "
" Great all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SHUMAN - 29 January 2023
" Excellent "
" Efficient "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 24 January 2023
" No Problems all good "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 24 January 2023
" easy "
" No happy about the insurance cover be no in house, if there is a claim I would have to do the chasing up to claim my money back . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOHN - 24 January 2023
" Good result cheap upgrade was offered by Europcar which was worth it. "
" At the dropoff they indicated the vehicle passed their inspection and that I would receive an email to this effect within 20 mins, I have received no such communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 16 January 2023
" Simple and seamless experience "
" Everything worked just as it should, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIRANDA - 09 January 2023
" All went to plan "
" All went to plan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 07 January 2023
" See above "
" Europcar were fine, but Auto Europe were not. AE had not secured the agreed level of car. I had to pay an additional sum to get that car , which I will now have to reclaim this from AE. Poor. In addition I had to spend 30 mins on the phone with AE (at my expense) to get this agreed . Really poor. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 04 January 2023
" Great customer service "
" Our plane was delayed and the car hire man waited for us which was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PATRICK - 04 January 2023
" Everything went very smoothly thanks. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JENNIFER - 03 January 2023
" The counter staff dealt with the grumpy couple behind us effectively. They weren't prepared to accept that a man had stood aside to make a phone call for a rental related purpose and was rejoining the queue as we finished. Might be worth considering whether to have extra staff on duty when many booking are scheduled to arrive. "
" All very straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ABHIJEET - 01 January 2023
" Very satisfied "
" Smooth checking in and returning the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IAN - 31 December 2022
" See no. 3 above - generally we were pleased but a few minor niggles "
" All good. Counter assistant when we picked up was super helpful. There were a few very minor items of damage to the car which had not been listed and because of previous poor experiences (with another company) we had to waste time inspecting and photographing them before we could drive away. Would have been great if this had been done before we picked up the car. Better drop-off instructions would have helped us as we are not as tech-savvy as some. Windscreen wipers were rubbish. Needed blades replacing. Would be great if this had been checked as it made driving in the dark and rain very difficult. But overall we were pleased. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by MARK - 28 December 2022
" Good value for money and efficient service. "
" Very friendly and efficient staff at the pick-up desk and drop-off area. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRYAN - 27 December 2022
" Very good "
" Second time using Auto Europe and will continue to do so. Offers great prices and reliable services.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICK - 26 December 2022
" Superb "
" Excellent all round. And cars booked were provided and New. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ERIK - 15 December 2022
" Very very poor experience I would recommend to stay away! "
" Firstly I booked the picked up for the 5th of December because of my 7 month old baby was very poorly we had to postpone the trip by a day I couldn't move my pick up by a day which was more than disappointing given than I didn't want any money back just to hold the car for another day! Secondly I had to make a whole new reservation to pick up an Alfa Romeo Julia or similar car and ended up with a Bmw 1 series in what would a four door saloon is in the same class of cars with a small hatchback that didn't have enough space to fit all our luggage! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ABHIJEET - 14 December 2022
" Very good. "
" Efficient, and smooth running. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DARREN - 14 December 2022
" Can you come back to me about the down grade on the vehicle? "
" I rented a compact car and was given an economy car. It didn't drive great and had plenty of damage. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by PETER - 05 December 2022
" As I said, worked like clockwork as usual. Geneva airport's service is really enhanced by being supported by companies like Auto Europe offering such good service. "
" As usual everything worked like clockwork. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 28 November 2022
" overall excellent "
" Always use them when i can as without doubt its the easiest check in , smallest waiting times and efficient collection and drop off . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LORRAINE - 02 November 2022
" Desk and drop off staff were friendly and efficient- I was really impressed. Definitely will use again "
" Very professional, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUTH - 01 November 2022
" Superb customer service thank you "
" Excellent - so kind of the person to wait at Geneva airport for us when our plane was delayed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEREMY - 22 October 2022
" Efficient but I have not had anything go wrong to be fixed so far. "
" Generally very good. Cannot believe how much is charged for GPS, particularly as all cars come with it installed (that I know of) The charge for 15 days was over £200. This is not appropriate in today's market. I won't fall for that again. Simply take one of your own just in case there isn't one installed. Other than that, very satisfied "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EMMA - 20 October 2022
" A great experience as usual. Thank you. "
" Very efficient service, thank you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BENJAMIN - 03 October 2022
" Loved the upgrade, many thanks "
" great car and service, but the system in the airport could do with updating as the staff were struggling with the outdated program. (20 years old as reported) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELIZABETH - 25 September 2022
" I would be careful to accept an old car (high mileage) "
" They were ok but the car was well used /high mileage but clean "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RONALD - 12 September 2022
" Our Skoda Karoq was a great car at a great price. Pick up and drop off was easy "
" First class service and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JASON - 02 September 2022
" I only use autoeurope because I know I'll get the best price & the best conditions with them. Brilliant! "
" As always, Europcar staff are very friendly & efficient, they had the car I ordered & it was clean & comfy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JOSEPH - 22 August 2022
" Good "
" The drop off procedure could be quicker; had to wait a while to be checked in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HELEN - 12 August 2022
" Easy to use and very flexible "
" The car was rented out without being checked. The oil warning came on within 100km and then the service warning light. Only an office hours phone number was given and when we did get through we were asked to buy oil and put it in ourselves "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ANDREW - 09 August 2022
" When my flight was brought one day forward, I tried to change the car hire by a day and was told it would cost an additional £1300. I tried later on to bring it just a few hours forward on the same day and was told it would still cost £1300!! All auto Europe would do is cancel the booking and start again - they were not capable of modifying the existing booking or speaking to Europcar directly to see if it could be altered - even by a few hours! At one point the auto Europe team suggested I should speak to europcar directly and put me through - but then they refused to speak to me and said I could only speak with autoeurope! I found the whole thing ludicrous and very frustrating. The auto Europe team seemed to have no initiative and I can't believe I'd have to pay an extra £1300 for a small change. I've used autoeurope for a few years now but this is definitely the last time. "
" Positives: local staff were friendly and experience was fine. Car was clean and in good condition. Negatives: car was VERY expensive. When I tried to speak to them directly about my booking over the phone they refused to talk to me and said I could only speak to autoeurope, which I found a bit frustrating. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 02 August 2022
" per 3 "
" Car was almost a year old and was in quite poor condition from an exterior point of view. And as at right now I still havent had my "holding credit card deposit" refunded. Annoying. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by DAVID - 24 July 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOM - 19 July 2022
" see above "
" good but prices so much higher than last year "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSAN - 17 July 2022
" Everyone was very helpful, especially when I left my sunglasses in the car at the airport. They bought the car back and gave them to me. "
" Really good, lovely little car too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 14 June 2022
" Great, will use again "
" No issues, good vehicle, efficient collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAVID - 10 June 2022
" Great search engine "
" Staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DENYSE - 01 June 2022
" As above, I was very happy in the way the chaps in the office dealt with my issue "
" I was told my car was manual but once I got in it I realised it was automatic.having never driven one I went to the office. They guys were really nice and helpful. They said a car was returning within 5 minutes and that I could have it instead. Very lucky but the guys were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 01 June 2022
" Our flight was cancelled and we lost all our money. Your own staff were very helpful but at the end of the day I lost £460 and didn't get a car. The only way I could recoup any money was by renting another vehicle at another time and then I would get a £110 refund. As the same situation will probably occur (late arrival or flight cancellation) I would lose the car again. So I haven't bothered. Whilst accept during normal times your company offers a good service, during these strange times your business model is, unfortunately, useless. "
" Our flight was cancelled and we lost all our money. I didn't get to meet anyone from Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARK - 31 May 2022
" Overall a very good experience "
" Very good customer service. Website easy to use. Good flexibility with hire terms. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 29 May 2022
" great fast service, spotless car, and friendly staff, I'll be using them again. "
" Car was exactly as ordered, whis is important as I'm very tall and need certain cars with legroom, never any problem getting the car I requested, fast service whilst checking out and back in again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ARNO - 24 May 2022
" We use Auto Europe regularly and they always provide good value for money. "
" Very quick and easy pick up; friendly service. Also very easy and quick return of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ZAKKI - 13 May 2022
" Nothing bad tonsay, all good. "
" A very good experience, we will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 11 May 2022
" Faultless "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 27 April 2022
" Very good "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GARY - 26 April 2022
" Very clean vehicle and super service thanks "
" The chap who dealt with my arrival was amazing, very efficient and by far the best service I have received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 26 April 2022
" See above comments "
" Booked a 9 seat vehicle for our family well in advance, vehicle not available when we turned up, gave us 2 smaller cars, good job someone else in our party could driver. Cost twice as much in fuel etc than it should have "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by STEVEN - 16 April 2022
" Smooth as always "
" I was disappointed with Europcar , when our carrier changed the time of our flight arriving in Geneva which meant we were a few hours early not our fault I had to pay a full day's rental to have the car earlier than booked "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 16 April 2022
" Good "
" Was a bit slow to get the car. Otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOSEPH - 12 April 2022
" Auto Europe are reliable and if you have reason to call them they are always friendly and helpful "
" On pick up desk was efficient I was surprised that they are still using paper contracts Car wasn't what I ordered but very satisfied Procedure on return was smooth I was concerned when I couldn't book in on line (Europcar system doesn't work if car was booked using an agent) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 12 April 2022
" Excellent "
" Really good service with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBIN - 05 April 2022
" I would like to be able to book additional driver online "
" Ok but expensive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 02 April 2022
" Website gave a competitive price and was easy to use "
" Everything about pick up and drop off was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by KARIN - 31 March 2022
" See anove "
" I got an upgrade which usually is nice, but with the current petrol prices undesirable. More importantly the car showed an electrical fault which meant it could not be used for a couple of hours. The assistance line lady, tow person from adac were very helpful and fantastic. It still had an issue with electrics showing low tyre pressure. For the short time period the car was used two hours of trouble were significant and worrying for the drive to the airport. The staff were fantastic and very professional. The car was problematic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by DEAN - 29 March 2022
" Overall positive "
" Quality car, Good drop off Counter on arrival not the most friendly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ADRIAN - 29 March 2022
" The AutoEurope team were very helpful and efficient "
" An excellent service - we have used Europcar through your service on several occasions and have found them to deliver a consistently high standard of car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANICE - 26 March 2022
" No problems "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NICHOLAS - 21 March 2022
" As above, unfair and unwarranted extra charge. "
" When I picked up the car at Geneva airport I was told to help myself to ski rack as I had already paid for this. As the car is a seven seater and each ski rack holds three skis I took two but have subsequently received an invoice for an additional ski rack. Had I known that this would involve an additional charge or been shown the racks I would not have incurred this cost. I therefore feel strongly that this additional charge is unfair and unwaranted. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEREMY - 21 March 2022
" Always a great service and a good price from Auto Europe, thank you :-) "
" Counter staff at pick up location at Geneva Airport were very friendly and efficient. Car was in near perfect condition and well specified. There weren't enough staff at the Drop Off point at Geneva Airport. One staff member was occupied with another client but did not acknowledge me, or explain the wait. The other staff member was walking about on a phone call and did not acknowledge me at all. Drop off process was quick once a staff member became available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 21 March 2022
" . "
" Very quick & easy pickup & dropoff Correct car assigned "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASEL, CH - Reviewed by RANA - 15 March 2022
" Easy process and great customer support "
" Staff was very friendly and helpful. Everything was well documented and explained (where to pick up and drop off the car). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MALCOLM - 15 March 2022
" No prob with booking "
" A very nice car ....but lack of room in back made it difficult to seat 3 adults comfortably . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HOWARD - 14 March 2022
" See above "
" I was not give the vehicle I booked. The vehicle that was given to me was considerably smaller. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by PAUL - 11 March 2022
" Very efficient pick up on drop off "
" Very ev "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAM - 09 March 2022
" Right price with a branded rental company and everything worked. * * * * * "
" Does what it says on the tin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by QUENTIN - 08 March 2022
" Decent car at decent price. "
" Good service, met expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ALASTAIR - 04 March 2022
" as i said above i am waiting for a refund.... "
" i was charged locally for "fees and licences" and have complained to Autoeurope but yet to recieve a refund. I am annoyed as i have used Autoeurope several times and not suffered extras being charged locally which should have been covered in the rental payment and expect a speedier resolution by Autoeurope. I am still waiting..... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by BENJAMIN - 03 March 2022
" Easy, quick and car was as I booked, which was important due to group trip. "
" the gentlemen doing the check in was really helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 28 February 2022
" NO PROBLEMS AT ALL VERY SMOOTH HAD OVER FROM START TO FINISH "
" EUROPCAR WERE VERY HELPFULL, HAD MARKS ON CAR THAT THEY ALL READY HAD MARKED DOWN,PLUS THEY ALSO MARKED ON A LAY OUT OF CAR ON PAPER WHEN I WAS IN CAR PARK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 27 February 2022
" All worked well. New usb connections for phone etc was a pain. However prob my fault for not checking "
" Yea no probs. All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JIAN WEI - 26 February 2022
" The website was misleading - it said Audi but was given Scoda. "
" We ordered an Audi but was given Scoda. We had a flat tire. The experience of dealing with it was inefficient. We are still trying to get the receipt for the tire change for our insurance claim. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 2
GENEVA, CH - Reviewed by FRASER - 25 February 2022
" Great, best priced rental. Smooth process "
" Perfect rental, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 25 February 2022
" Just a great all round experience "
" Just a great all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PLUNKETT - 23 February 2022
" 5 star "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MATTHEW - 21 February 2022
" Always a good experience with Auto Europe "
" They downgraded me from VW tiguan to Skoda Karoq, I was not happy about this and have asked for a partial refund. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOHN - 19 February 2022
" Worth the ££££ "
" Easy pick up, polite friendly staff in Geneva. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 16 February 2022
" ok "
" no troubles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MURRAY JOHN - 15 February 2022
" Good website for car hire "
" Everything was so smooth, it was hard to believe. I've had some nightmare stories with car hire but this was sooo easy!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 13 February 2022
" Very good "
" All staff polite and efficient, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 12 February 2022
" Counter staff always polite and friendly, cars well maintained. "
" Only concern was that hire charges have increased markedly since pandemic. Otherwise, very satisfactory as usual - and I have rented regularly in same location (Geneva Airport) for nearly twenty years. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CRISPIAN - 11 February 2022
" Very good selection of cars across several providers "
" Great service, no hassle at the desk or pressure for extras, and car as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 10 February 2022
" When I booked I'd paid extra for your full cover insurance. Could I suggest that this is increased. It's around 3k which I would have to pay and claim back from you. This really isn't enough and would only cover minor repairs. If I want full cover again, I'd be tempted to go with the rental company. Apart from that, everything went smootly. "
" All went smoothly as planned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATE - 10 February 2022
" Good except small "
" Booked an intermediate size car, VW golf plus or similar. Got a Seat Arona which is quite a bit smaller and listed in small car category "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by MARK - 09 February 2022
" I even got the exact car I booked! Everything was efficient except the frustration of being forced to print out vouchers when they are rarely required by the hire companies. "
" I even got the exact car I booked! Everything was efficient except the frustration of being forced to print out vouchers when they are rarely required by the hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROL - 08 February 2022
" No issues and if there are, usually resolved sensibly "
" Always efficient, flexible and priced without hidden extras. A 4X4 is usually required in the winter season and many other websites do not distinguish between 4x4 and SUV which is unhelpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARCUS - 08 February 2022
" N/A. "
" N/A. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ADRIAN - 04 February 2022
" Best value and good quality vehicles "
" Best value and good quality vehicles "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 04 February 2022
" Great service Efficient online booking and v straightforward at the airport "
" Great service from start to finish. Very happy with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 04 February 2022
" Overall was a very good experience. "
" The only minor hitch, was that the guy at the counter tried to sell me extra insurance to cover everything such as damage to the car, even though I had paid an extra daily premium to yourselves for this. When I explained, he was fine about it, but said that this must be between myself and the brokers (i.e. auto europe) . I didn't sustain any damage to the car during the trip, but I did wonder how I would stand if anything had been damaged. Just wonder if I would have had any difficulty in claiming monet back, as their excess was over 2000 swiss francs!!. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 03 February 2022
" collection and drop off staff were excellent. "
" carpets were very wet so inside of vehicle glass was frozen when left for 1 hour or more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by STEWART - 02 February 2022
" Offers and easy to use "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 02 February 2022
" As mentioned above. Ok in the end. "
" Ordered a Skoda Karoq but was given Audi A2 which we couldn't fit our suitcases in. We went to the team at the pickup point who changed it back to the Skoda. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 30 January 2022
" Good site would use again "
" Good value and efficient service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 28 January 2022
" The car was high quality, and in very good condition. There was no quibble about dirt on the floor carpets from our skiing trip. "
" Europcar were very efficient, helpful and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 28 January 2022
" As above "
" Nice upgrade. Clean newish car. Quick efficient return. Bit of a queue at pick up. 20mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 27 January 2022
" Excellent in all respects "
" Excellent in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 26 January 2022
" As noted above "
" Car was as expected, customer service was prompt and efficient. No hassles at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 25 January 2022
" Good value and excellent service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SION, CH - Reviewed by DAVID - 17 January 2022
" Straightforward booking experience, with useful cancellation opportunity if necessary. "
" Rental prices are quite high this year, but Europcar gave a very good hire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GAVIN - 16 January 2022
" I always use Autoeurope "
" Quick efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACOB - 05 January 2022
" Overall when considering the price paid I think I will try another provider next time. "
" 2 comments: I booked an SUV class vehicle but was given an Audi Q2. I understand this is an "SUV" but it's very small for a family of four with bags for a week skiing. Secondly, Europcar's selection of child seats was very poor and we ended up with seats that were the wrong size for our children. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 04 January 2022
" Very eady "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by EDWARD - 02 January 2022
" I always go back to Auto europe for good reason "
" Always very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PAUL - 17 November 2021
" See above "
" Overall satisfied only disappointment was finding out the office was closed on returning vehicle despite only being mid afternoon so no one to check the vehicle and iron out any problems there and then which is a lot easier than being told a week later they found a scratch or the fuel wasn't full. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by VICTORIA - 10 November 2021
" Efficient and flexible "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 27 October 2021
" Shuttle bus is a bit inconvenient. "
" Pick up was quite slow. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 21 October 2021
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by AIYUB - 06 October 2021
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIPPE - 04 October 2021
" I only rent through Auto Europe, the service is always professional... "
" Everything was perfect except that there was only one agent to process the queue of clients, he was very efficient but overwhelmed... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEOFFREY - 28 September 2021
" See box 3 above "
" I could not board the flight from Bristol because I had not brought a Passenger Locator Form & I could not produce one on my phone at the airport because both the WIFI & 4G were choked with too many people playing with their phones! I phoned Europcar at Geneva Airport at 6pm to let them know I had missed the flight. I also phoned AutoEurope but was told I could not get a refund or credit voucher for future use. As I have used AutoEurope many times at Geneva I think you could help me out with the loss of the rental charge (£183). The answer to the above questions should be non-applicable rather than very unsatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ALASTAIR - 20 September 2021
" Normally use for car hire bookings "
" Excellent car no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FIONA - 29 July 2021
" Excellent service and very good car. "
" Excellent service and very impressed with the Skoda Octavia Scout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by LIAQAT - 13 November 2020
" Don't "
" Ya "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IAN - 28 August 2020
" Perfect no issues "
" Perfect, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JILL - 25 August 2020
" Car was very clean "
" Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VINCENT - 29 March 2020
" It depends on whether you can resolve the above with Europcar "
" I was unable to refuel the vehicle as normal on return, as the Geneva Airport Agip fuel station was coned off. I explained this to the drop off agent, but I have nevertheless been charged a premium and prohibitive rate for the refuelling by Europcar. I should have been charged what I would otherwise have paid at Agip, which is where I always refuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIET - 25 March 2020
" Did not take up reservation due to France shutting bars, restaurants, ski resorts etc so had to cancel holiday "
" Did not take up reservation due to France shutting bars, restaurants, ski resorts etc so had to cancel holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 24 March 2020
" Given the current circumstances we were appalled at lack of empathy shown by your customer service representative when I phoned to explain we needed to cancel our hire car due to the COVID-19 lockdown in Switzerland. Our ski resort - Villars-sur-ollon was closed on Friday march 13th. I suggested a refund which was rudely denied with no apology, then I asked that we were credited the amount to reuse when we re booked however this was abruptly rebuked by your customer service representative who was rude and uncooperative throughout the duration of the conversation. "
" We didn't make it to our hire car due to the lock down of Switzerland amidst the COVID-19 outbreak. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by PHILIP - 24 March 2020
" Very efficient and good price/choice "
" Good car - easy to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by AGNES - 22 March 2020
" Considering the current situation in the world and how everything changes within hours, we were not offered even a gestured refund when we were forced to cancel less than 48h before the rental. Most other companies offered at least a voucher for later use. "
" Considering the current situation in the world and how everything changes within hours, we were not offered even a gestured refund when we were forced to cancel less than 48h before the rental. Most other companies offered at least a voucher for later use. They are still advertising their deals to this day when all travel has ceased - shows you what kind of a company this is. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ELERI - 19 March 2020
" x "
" When they sent me a return statement by e-mail it contained 245 pages of computer codes which was totally unreadable - can you fix this? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by DAVID - 19 March 2020
" Friendly counter staff on collection. Good almost new 4x4 car "
" Friendly counter staff on collection. Good almost new 4x4 car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CAROLINE - 19 March 2020
" very easy website to use and provides good offers "
" the car was excellent and felt very new. Pick up and drop off both worked well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 17 March 2020
" All very efficient - hardly any waiting at pick up. No problems with drop off. Happy to upgrade as was suggested rather than hire snow chains. Made sense. "
" Happy with the upgrade solution as suggested by your counter agent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 17 March 2020
" I will plan to use europcar and autoeurope again "
" The car was very good and lived up to my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DEREK - 15 March 2020
" See above "
" All excellent apart from falling for the trap of accepting an upgrade offer which resulted in an almost 100% increase in the cost, probably to a level in excess of what I'd have paid for the upgraded model if I'd gone for it in the first place "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 13 March 2020
" I use Europcar very often. Excellent service and try to find a Europcar through their website because they often have great deals. "
" Always impressed with Europcar at Geneva. Great people on the desk, very good cars and efficient return staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACK ELLIS GEORGE - 12 March 2020
" Good service and good quality car "
" Good Service Great car . Clean Easy collect and easy return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TERENCE - 11 March 2020
" I used the car for skiing and occasionally it snowed and the weather was awful and the road was difficult but the car was fine. "
" It was a nearly new car and everything worked properly. Pickup was painless and return was also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 11 March 2020
" See point 3 "
" Excellent, just slightly concerned that I allegedly signed the car return papers. I was told all was fine and did NOT sign anything. The signature of client is just a meaningless scribble on the attached copy you sent me. ? training issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 10 March 2020
" Simple booking process, good discount relative to booking direct with the operator. Vehicle provided in line with expectations. "
" Very simple drop-off, no fuss, no nitpicking over bodywork condition "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BARRY - 09 March 2020
" All fine in booking and confirmation process. Thank you "
" Completely problem free, quick, efficient and helpful service. I left my wallet in the car on return to Geneva. Luckily realised in time to contact the return office then go and retrieve it. It had been found, handed in and placed in a safe. Reassured by honesty and responsibility of staff - please let them know! I'd like to pass on my grateful thanks to them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAN - 09 March 2020
" Helpful staff on the phone to check possibility of modifying booking "
" Great service - very efficient all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 07 March 2020
" Very easy and straightforward "
" Other than having to wait 25 minutes for the car, everything went smoothly and efficiently. We got the car we ordered, in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KIM SENG - 06 March 2020
" Overall quite good experience "
" Pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALISON - 05 March 2020
" It was a very expensive week to book, but Auto Europe did offer the best deal I could find. "
" I didn't receive the car I thought I had booked, the size categories are apparently different to other companies I have used ('compact' was more like other companies' 'economy' size, so my vehicle was smaller than expected. It was very busy on drop-off so it took a little while to get car checked and signed-off. I have had an additional charge made by Europcar on my credit card for which i have not received any bill or notification. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SARAH - 04 March 2020
" see above "
" Great service, I had hurt my knee and the counter staff drove me to the car hire bus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ALARIK - 03 March 2020
" Very efficient platform and good value too. "
" All very pleasant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 01 March 2020
" B "
" B "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ZURICH, CH - Reviewed by SIMON - 26 February 2020
" the staff were efficient and helpful "
" Very slick pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FABRICE - 25 February 2020
" Very efficient, will use again "
" Much better service with Europcar compared to some of the other rental comapnies... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JOANNA - 25 February 2020
" Google maps cannot find the return depot because of all the roadworks around Geneva airport. Nearly missed my flight. "
" I was left with no options to collect my prepaid car as my credit card wasn't working to use as holding deposit. Cash or debit card were unacceptable. A complete stranger kindly used their credit card for the deposit otherwise my family and I would have been stranded. It was a terrible, highly stressful situation with no flexibility. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 23 February 2020
" Efficient and well organised - no problems. "
" Efficient service and a good car - a positive experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 20 February 2020
" Nothing to report. Friendly, well priced and efficient "
" Seamless transition from pickup to drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by HILAL - 20 February 2020
" T "
" Good clean car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by STEPHEN - 18 February 2020
" painless! "
" painless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 15 February 2020
" If they haven't got any 7 seater suv,s why advertise them. "
" Ordered s 7 seater but Europe car never had a 7 seater only vans which I didn't want. They did slightly upgrade me, but did really want a 7 seater. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 13 February 2020
" Very good service, upgraded car without even asking, car was in very good condition and faultless. Simple pick up and drop off, everything you could want from a car hire company. "
" Very good service, upgraded car without even asking, car was in very good condition and faultless. Simple pick up and drop off, everything you could want from a car hire company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROLAND - 12 February 2020
" For a pleasant change the car rental experience (this time at Geneva airport) was a fast efficient and friendly experience. Thanks - keep it up! "
" For a pleasant change the car rental experience was a fast efficient and friendly experience. Thanks, keep it up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 12 February 2020
" Seamless service and experience "
" Seamless service and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 10 February 2020
" Efficient "
" No problems. Good car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by TERENCE - 10 February 2020
" A satisfactory experience. "
" Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JAMIE - 10 February 2020
" Good price and efficient process for a short term hire. "
" Given an automatic instead of the booked manual, which was an added bonus. Drop off was fast and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANTHONY - 09 February 2020
" Fast service, good comms, perfect car "
" 5th time used them at that location - consistently good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 07 February 2020
" Great service, quality car "
" Did exactly what I wanted couldn't fault it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 06 February 2020
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIGUEL - 05 February 2020
" Very smooth "
" They guy at the counter was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 05 February 2020
" Did what we needed and expected and a bit more with a better vehicle and small touches in service. Fast and simple "
" Was given a 4x4 which was perfect for the holiday and the drop off was simple... even guided to our parking place!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALICIA - 05 February 2020
" Brilliant service! Good value for good car hire. "
" Frankly, it was such good value compared to booking direct. It was also really efficient as I spoke to Auto Europe agents on the phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 04 February 2020
" Excellent customer service from all the staff I met. Plenty of staff available so there were no delays. "
" Excellent customer service from all the staff I met. Plenty of staff available so there were no delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by OWEN - 02 February 2020
" Excellent value "
" Excellent. Received upgrade to Audi A4 with 4 wheel drive - critical when travelling in snowy conditions. Very pleased with staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YASIN - 29 January 2020
" Seamless! "
" Effortless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 29 January 2020
" Good website, easy to use "
" No queue. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 January 2020
" very good "
" overall very good and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TREVOR - 27 January 2020
" As per comments above "
" The only downside as per usual with car rental , they said no damage on vehicle on collection and we found 2 areas of very obvious damage . This seems to be the norm , i assume a good way of collecting additional revenue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JOHN - 21 January 2020
" easy booking and amendments "
" great car no problems at check in o out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANTHONY - 15 January 2020
" It was incredibly difficult to find the area to drop the car back in as it is not at the Geneva airport terminal itself. It was very stressful finding the area. Once we found it, the staff member was quick to assess to our car. "
" It was incredibly difficult to find the area to drop the car back in as it is not at the Geneva airport terminal itself. It was very stressful finding the area. Once we found it, the staff member was quick to assess to our car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 15 January 2020
" All good "
" All went v well, but Geneva airport difficult to navigate when returning car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOBY - 15 January 2020
" Good way to find a decent deal "
" Took a while to do the paperwork at the desk - what is the point of completing all the forms online beforehand if they do it again when you arrive? All they should need to do is check that the passport and driving licence match the details provided in the booking, and take a credit card deposit. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 14 January 2020
" Very happy to write such positive reviews of a car hire company as only negative postings seem to be made "
" Superb. Excellent staff, very friendly and gave me an upgrade on both cars I hired. Everything in order including additional snow chains just as ordered "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 14 January 2020
" Efficient "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NEIL - 13 January 2020
" Most importantly being able to pick up and drop off in a different location "
" Quick and easy service. Fantastic car choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARL - 13 January 2020
" Great service as usual many thanks "
" Great service as usual many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 13 January 2020
" Efficient "
" As expected "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NEIL - 12 January 2020
" Good communication to resolve extending hire duration "
" Unable to extend contract by pjone or online, had to drive 30km so that their office could scan a copy of the contract "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 11 January 2020
" Should of gone direct. Terrible experience. "
" I felt Miss-led with my experience as I ended up paying for insurance through this company and double paying again with Europ Car otherwise they needed to freeze £9000. I basically didn't need insurance from yourselves. Feel miss-led and ripped off. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 10 January 2020
" No sat nav for France Problem with the nav in the vehicle Spent our trip stressed out driving one handed Will not rent here again, I will be putting a complaint over to Eurocar for financial reimbursement "
" I ordered this car with navigation It didn't have the french maps loaded really struggled for the days we had this car getting around. Very unimpressed as it was crucial to our trip to have the sat nav Ended up driving to our destinations with a mobile phone in one hand burning up all my data. When I returned the car the Europcar man checked it and confirmed it had a problem. Why would you send customers out in a car with a problem? Ruined our trip and caused us lots of stress at the wheel. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LUKE - 09 January 2020
" Awful company, awful customer service. 0 out of 10 from me. "
" Europcar's customer service is disgraceful. The company did not have the vehicle i reserved available. Tried to provide me with a much smaller car and then charged me for upgrading to the only suitable car available. I am in dispute with Europcar at the moment and their customer services are awful. I would never ever book again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 07 January 2020
" Good quality service "
" Good quality service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 04 January 2020
" If you order a 4x4 you should get one. Nothing said to me about the car when I checked in, only when actually at the car did I notice, then told nothing else available! Poor. "
" Ordered a 4x4, didn't get one! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JONATHAN - 03 January 2020
" Good experience all round! "
" Good service. Small queue at desk so seen quite quickly. New car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHIEU - 01 January 2020
" Really pleased with Autoeurope service "
" Well organised Quick collection and drop off Good car too Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GWYNFOR - 31 December 2019
" Everything was fine - speedy and good "
" Everything was fine - speedy and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 28 December 2019
" My 2nd time with AutoEurope. I also use Holiday Autos. Both good, AutoEurope possibly better for mainland Europe. "
" It was all very good. We were given a NEW Tiguan instead of an Octavia which was very nice though probably a bit less space. We coped ok. The pre -check in thing didn't work. The guy on reception dishing out the cars was a bit dismissive when I told him that I had, in theory checked in on line, but he was perfectly efficient and thawed by the end. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANKUR - 28 December 2019
" When we were returning the Car the person was not helpful. Charged us for 3 days even when car was with us for two days. My one day was spoiled for waiting and rest for making my children sick because of water soaked car seat. "
" We did not get the car promised. At night we have to travel by taxi. Next day we were waiting and waiting for the car and it was arranged at night 8pm. The back two seats were soaked in water which made both children wet and sick. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JOHN - 24 December 2019
" Thankyou for a great car at great value "
" Great service, new car. Couldn't have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by OLIVER - 24 December 2019
" No hassle. Very smooth "
" Got free upgrade. Car was brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 23 December 2019
" As above "
" I thought you were supplying the car and you are actually just a booking agent 2) I pod for the full insurance but again this was via you and not the hire company so I had to let them take a 2000 euro hold on my credit card 3) the hire desk in Geneva is at the airport by the car is off site. No mention of this "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JOANNE - 19 December 2019
" Perfect "
" Could not have been better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 11 December 2019
" Auto Europe excellent "
" Counter staff told me key was with dispatch staff at P51. When I got there staff didn't seem aware. I waited 20 minutes for vehicle to arrive. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 31 October 2019
" Usual broadly satisfactory service. "
" No one present to check behicle on return, despite early evening time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ISAAC - 28 October 2019
" Nothing to add beyond comment made above re confusion when contract was closed after car was returned. Otherwise all fine. "
" Only point which left me a bit confused is that on returning the car tour attendant confirmed all is ok , contract is closed. But then when I received the email confirming the contract is closed it mentioned "new damage", which frankly I was not aware existed nor was as I say anything pointed out to me when the car was returned- quite the reverse. I assume some form of error. But otherwise all well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KRISHNA - 20 October 2019
" Diaster. Paid lot of money and still you are charing my credit card "
" It was a disaster I was charged twice for the insurence. I was also involved in an accident which was due to some one came and hit my car accepted by other driver. But my credit card is charged though its not my fault and I had paid twice for all inclusive insurence covering the excesses well. I have reported to you by writing but no reply. Thinking of taking legal action and go to social media. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMOTHY - 17 October 2019
" Easy to book, collect and return car "
" Easy to book, collect and return car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by PAUL - 03 October 2019
" Need to see a bigger range of hirers "
" Car not as clean internally as expected "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANGELA - 28 September 2019
" Excellent "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by PETER - 26 September 2019
" I had a flat tyre within my rental period with no spare or means of inflation which resulted in much inconvenience. I had to take a 1.5 train journey back to my hotel and was without a vehicle for 24 hours. I've requested a refund of some kind but as yet I have not been contacted . "
" I am generally please and would have no hesitation in not only using Europcar but recommending it to anyone. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEE - 20 September 2019
" Please see above, it was an almost flawless rental experience! Thanks. "
" I down rated the satisfaction with the car purely because the screenwash was empty and I didn't want to open the bonnet to refill it. It's one of those annoying things that should be checked before renting it out. The car was a 1.0 VW Polo and was very impressive and clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MILES - 19 September 2019
" Wonderful car to hire, easy process with Auto Europe, but I have concerns with Europcar as highlighted above. "
" On pick up I was told there was no damage, but I raised a concern I as noticed a number of minor scratches. My concerns were totally ignored by the Eurocar representative so I took a number of pictures on my iphone as evidence. No issues on return, but the subsequent invoice referred to the scratches as 'damage' and I was unsure if there was going to be attempt to apply additional charges. No charges were made in the end, but it raised concerns around how trustworthy Europcar is in Geneva. I have my own car hire insurance to cover me for this kind of situation and made Europcar aware. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CHRISTOPHER - 14 September 2019
" Excellent quick service from all staff "
" Excellent quick service from all staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by GILLIAN - 12 September 2019
" See above "
" Good service, but 2 warnings on the car , to add blue and tyre pressures. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by MATTHEW - 10 September 2019
" Very good service as usual. I've rented with you many times before in France and it was nice to get an upgraded car, thank you! "
" Very good service in Zurich, it was also nice to get an upgraded car, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HENRY - 02 September 2019
" Have used Autoeurope for years but wont be from now on. "
" Flight was cancelled. Couldn't get through to you at time of cancellation, by phone or web. Spoke to Jay at 10am Friday morning who gave me a number of Europcar in Geneva who told me that my car would still be available. Arrived at Geneva Europcar to be told there was no car and voucher/ booking was void, and that Europcar had not been paid despite being assured that booking was still good...? Had to make new rental with Europcar directly. Feels like a shack down to me. Speak soon. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KEVIN - 31 August 2019
" Excellent service, clean and well equipped car (VW Passat Estate). The drop off was also straightforward, easy and quick. Great service that I will use again. "
" Efficient check in at Geneva airport with clear advice (in English, very much appreciated). The car was easy to find in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 29 August 2019
" Good service and great car - prices in Switzerland are higher than elsewhere in Europe. "
" All in all a very good experience but the lower score for overall value relates to the pricing which (in comparison with car hire elsewhere in Europe and North America) is extremely expensive in Switzerland. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 22 August 2019
" The car overheated 4 times. outside temp 22dec C. it was dangerous to drive. I pulled out onto a roundabout and the car had no power, it crawled out, a car had to emergency stop to avoid me. then the over heating warning came on. I told this to the pick up attendant and he was simply not interested. I told him the car was dangerous and should not be re-hired out until it was fixed, he was just not interested! "
" The car overheated 4 times. outside temp 22dec C. it was dangerous to drive. I pulled out onto a roundabout and the car had no power, it crawled out, a car had to emergency stop to avoid me. then the over heating warning came on. I told this to the pick up attendant and he was simply not interested. I told him the car was dangerous and should not be re-hired out until it was fixed, he was just not interested! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PETER - 20 August 2019
" As above. Very disappointed with the service from Europcar!! "
" Despite booking my cars 7 months before, when I arrived at the counter the man at reception said he did not have the 2 Skoda Kodak cars (or equivalent) and I would have to have something else. I was given a Volvo XC60 which was ok and an Alpha Romeo Stelio which was too small and I could not fit in our cases and child's pushchair. I eventually managed to get a staff member to deal with me and agreed that I could have the Seat Tarraco which was parked next to the Stelio. Only problem was I had to wait for a member of staff to collect the keys from the airport office which involved him catching a bus there and back. The whole process took 2 hours and I had 2 young children and a 6 month old baby. The staff did not seem in a hurry or sympathetic. I was very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 20 August 2019
" Comfortable and very roomy car, which served our needs for our holiday. "
" Great service, very efficient with a timely shuttle bus service to and from the car pick/airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by PRIYA - 20 August 2019
" Not happy at all and too stressful for what its worth! "
" Prior to receiving the vehicle, the vehicle agreement note had already clearly stated that there was damage to the front bumper with approx more than 2 CM with no paint. I received communication 3 days later stating i had made this damage although it was already stated the damage was there before i took the car. Additionally, I had waited nearly 40 mins at the check in desk before I was handed the keys and despite the vehicle note stated there was a full tank, there was not and was a 1/2 a quarter less of fuel. I am very disappointed by the customer service i have received and historically when leasing a car from EuropCar, I would always be escorted to the vehicle and collaboratively review all damage prior to taking the car and when returning the car. Had this been in place (which i believe is the correct and customarily approach) i would not be receiving such stressful communication. So in total, I paid for a car for more time then I actually received and refueled the car more than i received, now I am having to take additional time in corresponding to communication for damage that existed before my renting the vehicle. I will be assured to never use EuropCar again and will advise my company (5th largest consulting company in the world) and my friend and family of the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARK - 16 August 2019
" As above, "
" The rear passenger window fell down into the door as we were driving which was a shock to my Grandma who was sitting there and this let the rain in as it wouldn't go back up. Reported to Europcar, mechanic came out, couldn't fix it but said 'fault' of car not us. Covered in plastic as temp measure no offer of another car, spoilt holiday as was not safe to leave with anything in for fear of burglary. When returned car, no initial apologies or empathy from staff, just that they were taking an admin fee and said would charge us if our fault. Now waiting on refund of admin fee as fault in car. If anything we should get a partial refund for poor service and spoilt holiday. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
GENEVA, CH - Reviewed by MICHAEL - 15 August 2019
" It all worked fine "
" It all worked fine "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by YARDEN - 10 August 2019
" As always smooth and very good. That specific car we hired had a minor technical problem, for some reason the cigarette lighter connection (V12 used to charge phones and electronics etc) were not working in the car, a call to the agency suggested that maybe 'I didn't buy the chargers in the EU' - which is bollox because they work in several other cars :) They did offer to replace the vehicle if I came back to Geneva which was not practical... overall not a big deal "
" Very good, stay awesome! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROMAIN - 01 August 2019
" As hell "
" A nightmare, having just landed in Geneva with my exhausted family, I was told that I could not get the car I thought I had booked. So I had to cancel my booking in order to rent a car via another company. Autoeurope still retained £500 of my booking- having delivered no service at all it was a ripoff. I will recommend NOT to book though Autoeurope to anyone I know. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by JASVIR - 26 July 2019
" All good "
" Nice vehicle, good staff. However, at the time of collection, they should spend a couple of minutes with the customer to go through the various features of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOHN - 25 July 2019
" Quick and easy. "
" Usual trouble-free rental. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STUART - 23 July 2019
" Would recommend to friends for reasons mentioned above. "
" Pick up and drop off was managed effectively and quickly. Car was ready at arranged time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VISP, CH - Reviewed by CHRISTOPHER - 22 July 2019
" Simple, efficient, easy to deal with "
" Was somewhat concerned by third party booking but all seems to have worked great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 17 July 2019
" Excellent hire company that we'd trust to use again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEREK - 15 July 2019
" See above "
" Car fine, price fine and drop off efficient. Counter service incredibly slow, large queues. Really hard to understand why, if people have booked ahead of time, you know what they want and when they will arrive why it takes so long. Why not upload driving license ahead of time? Why not take security deposit ahead of time? It should be a question of turn up with voucher, do a visual check that the customer is who they say they are and hand over keys. This is a problem with all car hire firms. I believe that the slow pace is because the staff are required to upsell poor value insurance and unscrupulous products to gullible customers. I would definitely choose a car hire firm that promised to have me in my car of choice in 15 mins. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by JEYAPRATHEPAN - 04 July 2019
" NA "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANDREW - 03 July 2019
" Simple, no hassles. "
" Easy to book and relatively competitive prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VIRAF - 19 June 2019
" Fantastic! First time to rent a car in Zurich, excellent web site easy to use. Most recommended. "
" Fantastic! We hired a car in Zurich for a family holiday. Europe car service was brilliant, although out flight was late, the counter staff were very efficient, within minutes we got the car keys. Condition of Vehicle was as advertised - very clean. Drop-off was similar, very efficient. Most recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NEIL - 19 June 2019
" Drop off was very easy. Drove into the car park and met by a member of the Europcar team. They went around the car and checked the petrol level and then signed everything off. Very efficient and will use again. "
" A bit of a queue but this went down very quickly as there were 5 people serving. Very efficient and in the car within 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICOLA - 03 June 2019
" Great service and car. Made our first experience hiring a car and driving abroad easy. "
" Excellent service. One of the kids left a games console in the car. Even though the car had gone to the car wash they immediately retrieved it for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MILES - 22 May 2019
" All good "
" Nice car and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 06 May 2019
" On this occasion Auto Europe offered the best quality and value available. The whole process was smooth and efficient. "
" Car was brand new and could not be faulted. This is the second time I have upgraded my car at the airport and it always seems to be a bit of a lottery as to what the charges will be. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARTIN - 02 May 2019
" Good alround "
" Good alround "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CLARE - 30 April 2019
" As above "
" Great, reliable, comfortable car. Helpful, efficient and courteous staff on collection and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 23 April 2019
" Excellent "
" Really good experience! Good car and very easy check in. Only point to note is that we were told the car was diesel (also on document given) however the car was actually petrol! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TRACEY - 22 April 2019
" Didnt mention that if the car was damaged or if I was involved in an accident that I would have to pay up front to Europcar and then reclaim via the additional insurance I took put via Auto Europe. This should be made clear. If you book with Europcar direct using their insurance thus is not the case. "
" Booked Audi A3 manual, petrol but received Volvo, diesel automatic. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRONWEN - 21 April 2019
" Easy booking and pick up/drop off at airport. "
" Good experience. Car a bit scratched/dented. Had to take photos and go and register faults with staff before leaving airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JULIAN - 20 April 2019
" Very worrying "
" Specific 7 seat car booked months in advance was unavailable. Europcar offered a five seater but were eventually persuaded to provide a different 7 seater. On return they tried to allege we were responsible for damage which they were clearly aware of, but were dissuaded by photos which we took on delivery. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by OOMAR - 18 April 2019
" No major issues at all. Drop off point at Geneva airport was a bit difficult to find. "
" Staff were efficient and no problems encountered. Need better sign posting at airport to get to the car rental desk "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEREMY - 17 April 2019
" Efficient booking process, easy downloading and printing of the voucher "
" I managed to lightly kerb one front wheel at night. Not only will I have to pay for the damage- who knows how much- but I had to pay 85CHF for the benefit of being given a one page form that I signed to admit it I had paid 100CHF just to reduce the excess from 2000 to 750CHF just for four days. Wheels are never covered anyway. Poor value "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 15 April 2019
" Excellent in all respects "
" Excellent in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOUGLAS - 11 April 2019
" See Above. "
" After a wait got the car which was OK.A nice Seat Arona.Car"s condition appeared good.On drop off our car was scrutinised to the nth degree and behond!The swiss driven cars at the side of us and behind us just had a quick look around and were gone.Eventually they found a scratch on the plastic wheel arch(perfect elsewhere) NOT the body and after a discussion charged us 85 francs!We had only driven to the hotel and back to the airport.I"ve hired cars since 1979 and was ripped off!Will not use EUROPCAR again! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NEIL - 09 April 2019
" no issues all smooth "
" no problems nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 09 April 2019
" Please see comments above not happy about the car as was very cramped for space with 5 people and all our luggage and more annoyed since returning to find I have been charged £55.33 "
" Firstly we asked for and paid for a 7 seater and got a 5 seater Volkswagen Tucan Then I have just noticed after returning the car Europcar have charged £55.33 on my american express card with the payment reading 3c payment please reimburse me as have no idea what this acn be "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ALASTAIR - 07 April 2019
" Overall, good. Quicker collection and drop off needed "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACQUELINE - 06 April 2019
" very happy "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 06 April 2019
" I always use Auto Europe. Great online booking system & always helpful & personal if I need to ring them. "
" All went very smoothly. Car had several small dents & scrapes so was worried there might be some that were not on the list but at return the Europcar representative was happy with its condition. A very good experience with an ideal car provided & virtually no waiting around. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 03 April 2019
" Great car .. good price, very disappointed gnat we did not have the deposit T&C's explained to us "
" One problem, we paid for extra drivers on a credit card , furthermore the credit card was used to take a £350.00 deposit without advising us.. to date 3 days since returning the car the deposit money isn't back in our account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 02 April 2019
" Great car, great experience "
" Great car, great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 01 April 2019
" Booking direct with the hire company seems to result in a better vehicle? "
" Opel Crossland was a poor vehicle compared to others in our party who had hired from Avis (VW Tiguan) and Hertz (Skoda VRS Estate) for a similar price. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by GRAHAM - 31 March 2019
" nice car "
" nice car easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KATHLEEN - 30 March 2019
" Excellent service, very efficient and helpful "
" This is the third time I have used them in the last three months, it's quick and easy to book and you get the best price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AMANDA - 28 March 2019
" I always use AutoEurope for car hire and this is the first time I have had a unsatisfactory result would definitely reconsider hiring with Europcar in the future "
" Counter staff gave incorrect information of car and location and did not verbally mention ALL costs for snow chain when asked i was told 2.50chf a day and have been charged 105chf for a nine day hire?! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 28 March 2019
" Good car, and check in desk service. Shame about the dishonesty. "
" When dropping the car back at Genève airport the staff member checking the car pointed out some scratches and blamed me before even looking at the original damage report. After a while of me arguing with my children there and a flight to catch he said " ok I believe it wasn't you"!!! This seemed very dishonest as we definitely did not scratch the car. Poor form trying to get money. Other people not so willing to argue the fact would have been intimidated and probably paid!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALEKSANDRA - 27 March 2019
" As above "
" Europcar in Switzerland does not accept debit cards which are accepted in the UK and also by other providers. However, regardless of the fact that we were not allowed to hire the car we paid for (incl. full coverage) and me offering €1k deposit the staff were very unpleasant. A guy with a fringe like a Superman pulled a face and said "we won't give you a car call the company you hired through, it is not our problem". This could have been handled differently and a bit of sympathy and not rudness could had been applied. We hired cars through Europcar before but this experience was horrible, left us stranded but most importantly treated in a rude and unpleasant way. Not the Customer Service you expect from such a well known company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 27 March 2019
" No additional "
" Car warning came on after 10km for low coolant. We had to ask for help carrying car seats. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DAVID - 27 March 2019
" Great comparison tool "
" Why does it take so long to process the pick up at the desk? The staff seem to have to type in all details afresh after I have provided all of this on my booking. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 27 March 2019
" Dirty cars don't get repeat business. "
" I expect the car to be clean. Not littered with bottles and wrappers and coat hangers "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by RHODRI - 26 March 2019
" Geneva airport information for car pick up could be more clearer... "
" Very helpful, apart from infoming us that there was a shuttle bus to get rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIAB - 26 March 2019
" Very smooth and trouble free operation - thanks "
" Excellent service and cheerful operatives at P51 in Geneva "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALASTAIR - 24 March 2019
" Please see above about the snowchains. "
" Generally excellent. Very helpful staff. However I had paid for "Winterization" - which I assumed included snow chains just in case. It was therefore annoying to be charged extra on arrival for snow chains. It is much better for me if you tell me the full prize up front please. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 20 March 2019
" Simple process. "
" Vert good Value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ROGER - 19 March 2019
" all went smoothly "
" efficient "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRAHAM - 19 March 2019
" Van had quite a few dents in it "
" Desk staff a bit stand offish "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JAMES - 19 March 2019
" Good all round "
" I used you 5 years ago and was very pleased then. This time you were excellent again and I have no compunction in recommending auto Europe in Geneva airport. Well done in maintaining such a good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 19 March 2019
" Very good. Excellent condition to car and upgrade for free. "
" Very good. Comparable to experience with Alamo. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 18 March 2019
" Car was in great condition and the snow tyres as standard were a plus and definitely needed. Easy to pick up and drop off the car. Quick drop off as we were in a hurry for our flight. It was a bit tricky to know where to drop off the car as the exact location was not provided but I had to follow the signs at Geneva Airport. Providing the address on the paper would have been ideal. "
" easy to locate the counter and very friendly staff. The only thing about the Geneva airport is it is only a 5 min walk to where the cars are parked but I waited for 10+min for a bus I would have been happy to walk if the option was presented to me. Not a big deal but something to think about for Geneva. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 18 March 2019
" Very satisfactory "
" No complaints whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SARAH - 17 March 2019
" see above "
" very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 16 March 2019
" efficient "
" always worried about getting the car signed off officially when returned to prevent any damage charges. This is never volunteered and always has to be asked for "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by TIMOTHY - 15 March 2019
" Not enough info to passengers arriving at Terminal 2 - staff kindly allowed us to leave luggage at the desk in the garage while making round trip to collect keys from terminal 1 - very awkward arrangement. Oh! No survey question about this aspect! "
" Pre-loaded survey answers! What kind of feedback is that? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PHIL - 14 March 2019
" Nothing to add. "
" Nothing to add. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 14 March 2019
" The car provided was smaller than expected (a regular A3 instead of an A3 Sportback). This resulted in a very uncomfortable 3 hour journey for two passengers to and from our destination. "
" The car provided was smaller than expected (a regular A3 instead of an A3 Sportback). This resulted in a very uncomfortable 3 hour journey for two passengers to and from our destination. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by PANAGIOTIS - 13 March 2019
" great company , new car, they upgradede my car for free only thing is at Geneva it is a bit confusing the Fench/ Swiss side drop off. that should be emphasised so drivers are aware.. "
" great company , new car, they upgradede my car for free only thing is at Geneva it is a bit confusing the Fench/ Swiss side drop off. that should be emphasised so drivers are aware.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARIA - 13 March 2019
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PETER - 13 March 2019
" Well organised and efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VYTAUTAS - 13 March 2019
" No doubt, will come back next time "
" Exelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 12 March 2019
" Overall v.good. Would probably recommend "
" Geneva Drop off - Chaotic.. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 11 March 2019
" Excellent "
" Very straightforward booking and hire. Effortless pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LISAJANE - 08 March 2019
" Good service & good value always guaranteed "
" Always rent cars through Europcar .... never disappointed "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by CELINE - 07 March 2019
" Picking up and dropping of the car was quick and easy. Price was fine. Car was almost brand New and clean. "
" Picking up and dropping of the car was quick and easy. Price was fine. Car was almost brand New and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 07 March 2019
" Fast and easy, even the bus driver was happy "
" Very good service, friendly staff in the busy airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAMUEL - 06 March 2019
" Easy service, although as we didn't go direct to the rental company we couldn't do Speedy Checkout or discuss the booking direct or set up the booking on the Europcar website. "
" Service and car were both excellent. Were a little more expensive than I had paid with other rental companies but no complaints. We were given the option to add snow chains but they were included in the car anyway so glad we didn't pay! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 05 March 2019
" Overall very happy "
" Only criticism was a wait of nearly an hour to be served as there was only one or two people at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SAEED - 05 March 2019
" We were provided with an extensive list of damages such as scratches and scuffs upon collecting the vehicle. However, once we inspected the vehicle, we realised the car has far more and major dents and scratches almost covering the entire right-hand side of the vehicle which was not mentioned in the initial / hand over the report. We would have paid dearly if I had driven off and relied on Europe Car/staff and their report in the airport. In my opinion, first you should not provide your customers with a car which is heavily dented and scratched, second, all the items have to be mentioned in the report before a customer pick your vehicles! "
" We were provided with an extensive list of damages such as scratches and scuffs upon collecting the vehicle. However, once we inspected the vehicle, we realised the car has far more and major dents and scratches almost covering the entire right-hand side of the vehicle which was not mentioned in the initial / hand over the report. We would have paid dearly if I had driven off and relied on Europe Car/staff and their report in the airport. In my opinion, first you should not provide your customers with a car which is heavily dented and scratched, second, all the items have to be mentioned in the report before a customer pick your vehicles! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ALED - 05 March 2019
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DUNCAN - 02 March 2019
" Very helpful and easy o use site, I just wish your pricing didn't change so much, you think you have a good deal and book only to find that the rate is lowered more at a later date! Easy to cancel and re book but a hassle "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MELISSA - 02 March 2019
" Your staff on the phone were rude and unhelpful. I'm going to warn as many people as possible about your company and the awful service I received. "
" I wasn't able to use the car hire I had booked and paid for because the rental company would not accept a Visa Debit. This is mentioned on the voucher and at the time of booking but not clearly enough. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by BENJAMIN - 02 March 2019
" very good, highly recommended "
" excellent service, do you have a loyalty card? I always use compare site, so I go with the cheapest deal. A loyalty can may swing to using auto europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 01 March 2019
" Great "
" Fab "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROBIN - 26 February 2019
" Efficeint services with AutoEurope - was able to take advantage of sale offer after initial booking as no cancellation / alteration fees. "
" Surprising there was no queue at Geneva in half term and team didn't hard sell any insurance or car upgrade. Was a bit of a wait to get car keys at car park (mainly customer in front was faffing around) - but credit to Europcar they gave us a better car (almost brand new). Wish could do online checkin with them, but have to book direct not through broker. Half term car hire in Geneva is expensive though - but always has been. - £560 for 4 x 4 for 7 days. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 21 February 2019
" Efficient, problem free and excellent car. "
" Couldn't be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELIZABETH - 21 February 2019
" The best part of the experience was being able to walk straight to the desk, with no queuing and the fact the process was so quick. I had the car keys within minutes of handing over my passport and credit card. "
" The entire process was extremely easy - from collection at the airport which took a matter of minutes, to drop off, which also took a matter of minutes. The car was really well equipped, comfortable and a great size to accommodate everything needed for a ski weekend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRYAN - 20 February 2019
" Always find Autoeurope well priced "
" I have already provided direct feedback to Europcar. My issue was that they initially gave me an Opel Crossland Automatic. I booked a Compact manual car. The guy at the pick up are was helpful and sorted me with a manual Seat Leon. It did take an extra 30 mins. I didn't feel the Crossland was a compact car similar to a Golf or Astra, it's is described as a sub compact SUV based on a Citroen C3 or Peugeot 2008, so not a compact car. I felt because I booked through Autoeurope for a reasonable price they just tried to give me any car. They also tried to charge a winterisation fee that was already included. Anyway Leon worked out well but the hassle at the start of your holiday isn't needed... "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 20 February 2019
" The website was very simple to use, all important information was displayed clearly, and the price was incredible at over £100 cheaper than elsewhere. Only docking one point as my TopCashback claim didn't track automatically so I have had to open a case which I hope will be resolved without further issue. "
" Europcar were amazing. The counter was located inside of the airport with practically no queue, the lady was very polite and even gave us a free upgrade as we were a bit worried whether all of our luggage would fit. The car was immaculate despite her warning it had 'quite a lot of damages'. It made me a bit nervous that they would be extremely strict with the returned condition of the vehicle (plenty of horror stories out there), but after a fairly quick inspection I was given the all clear and that was it. Very easy, no stress whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 20 February 2019
" The ability to cancel/amend up to 48 hrs prior is great. "
" Desk is slow. What on earth takes so long??? "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 19 February 2019
" Please see my comments re Europcar above. A first class experience. "
" Skoda Kodiaq. Europecar car hire 2019 Excellent experience. Super clean new Skoda Kodiaq. The staff were very helpful at reception, the car was easily found after the short walk from the terminal to the car parking complex. The car return was 'painless' the chap who examined the car was also pleasant and courteous. Overall - full marks, a perfect start and finish to a a great skiing holiday. The following flight to Edinburgh was also on-time. What more could you ask for? Many thanks, Michael Croughan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 19 February 2019
" Very easy to book online Quick response Good price Let down by Europcar's poor service "
" Desk staff were not friendly at Geneva Airport- Swiss side Car staff in the car-park P51 where we picked up and dropped off were rude & unhelpful We witnessed the same treatment of other customers "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MICHAEL - 19 February 2019
" All good. "
" Everything was good except for a long delay at the pick up desk at Geneva airport Swiss side. It took 45 minutes of queuing before I finally got to the counter. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ARTHUR - 19 February 2019
" Easy booking. Nothing hidden. Straight forward "
" No hassle, no queues, Straight out the airport onto a quick shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GREGOR - 18 February 2019
" Very efficient, no problems. Very friendly staff "
" No issues at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GILES - 17 February 2019
" Great "
" V quick pickup registration and drop off. Excellent service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 14 February 2019
" Fast and efficient "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 14 February 2019
" Blah "
" The positives were speedy collection and provision of a very nice suitable car. Negatives were being told of further costs - when I had specifically attempted to ensure that I would face no further charges on collection. Drop off was slow and tedious too! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNA - 14 February 2019
" All went very smoothly "
" Really easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAWRENCE - 13 February 2019
" Generally positive apart from the attempted hard-sell upgrade at pick-up. Collection, drop off etc were all very quick and easy "
" Unfortunately we experienced a bit of 'hard sell ' from the counter staff to upgrade to a 4 wheel drive. The level of hire we had chosen came with snow chains which would have been perfectly adequate had w3 needed them-I felt this pressure was both arrogant and unnecessary. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAY - 13 February 2019
" Overall, good experience but let down by small details. "
" Two problems encountered. 1) Voucher said "winterization fee included" but system did not. Had to be sorted when returning car. 2) Lack of shuttles to/from terminal to car park added unnecessary delays. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHN - 10 February 2019
" Person friendly webpage with competitive rates and flexible booking conditions, provide necessary reassurance to customers. "
" Easy pick up with very efficient and friendly counter staff. Car well prepared and in excellent condition. Hassle free experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 09 February 2019
" lots of snow "
" good all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 08 February 2019
" Make the rules clear. State clearly that you are a middle man. Sort out your relationship with europcar. I will advise people to always book direct and avoid pointless middle men. "
" 1) I booked with a Visa debit card but was told when I arrived only a Visa credit card would be accepted. This is absurd. Luckily the person I travelled with provided a credit card. It was embarrassing and a rule I have never heard of before. The booking stated "winter tyres included" well yes but there was a compulsory extra charge. Misleading and under hand. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTOPHER - 08 February 2019
" As above "
" The vehicle provided was an automatic gearbox despite booking a manual which was not specified at reception and only discovered when the vehicle was picked up. It was also not explained that the Austrian road tax needed to be paid on the first day of driving on their roads. Otherwise friendly and efficient registration and drop procedure and good quality vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CECILE - 06 February 2019
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 02 February 2019
" Overall very good but still feel like I have been mis-sold due to the winter tyres issue "
" Was not happy that even though I had paid up front, I was still charged extra for WINTER TYRES...I should have been made aware of this prior to purchasing the vehicle and not after I received my voucher from Yourselves. Not happy at all. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 01 February 2019
" Could do with a better induction of how the car operates. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 01 February 2019
" Great service "
" Efficient and friendly pick up and drop off. Good spec car, clean and in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHN - 31 January 2019
" Always use Europcar as provides best service at reasonable cost. "
" As usual, efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 30 January 2019
" Excellent "
" Excellent service with the minimum of hassle. The best booking service out there "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALAN - 29 January 2019
" EASY TO BOOK. BAND NEW CAR. CHEAP RATES "
" BAND NEW CAR. EASY CHECK IN AND CHECK OUT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 25 January 2019
" Ok "
" Slight queue of 3 at the counter. Small wait for courtesy bus. Excellent Octavia 4wd auto. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AUSTEN - 24 January 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAN - 23 January 2019
" Great service and great car "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 23 January 2019
" Terrible-read above "
" I was unable to rent a car because of the fact I did not have a credit card with me. Even though I had card details and 2 pieces of evidence of my identity, passport and driving license. I realise that is your policy but I do not understand how that is relevant in the 21st century. I use my phone for nearly all my payments and so it is rare that I carry all cards with me. I understand that I am at fault but I think you have probably lost a lot of customers because of your policy. It might need reviewing "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by LLOYD - 21 January 2019
" Will be booking again next month! Great service. "
" Professional and efficient. Great price with a stunning vehicle too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 20 January 2019
" Awesome as always! "
" You upgraded me to a 4wd when you realised I was heading to the alps. Very kind! The guys at the desk (Swiss side Geneva airport) have never let me down. Always friendly and helpful and efficient. I've rented from almost every desk in that place, and Europcar is by far the nicest experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DENISE - 20 January 2019
" the free bus service at Geneva to go to the car rental is awful - just as we arrived at the bus stop the driver saw us yet just drove off - making a sign get the next bus - we had to wait 15 minutes in the freezing cold to get the next bus. Then there was a changeover of drivers and the two drivers just spent another 5 minutes chatting with each other before eventually taking us to the car rental - while all the passengers sat or stood there waiting for them to finish their conversation - which trust me was not an important one. Car hire great - airport arrangements = poor "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MAHOMED ASLAM - 19 January 2019
" As above "
" The counter staff was not the friendly professional service we are used to. He kept trying to upgrade our vehicle We explained to him we were happy with what we had As soon as we got to the counter he told us our car was not ready We explained to him this is the 3 rd time we are hiring a car and we cannot still register as Europcar loyalty cusp He said he will give us the e maioand our customer number to do this We have still not received this "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by GEORGE - 17 January 2019
" Europcar in Geneva doing fine. "
" No fuss, no nasty surprises. Car was larger than expected, perhaps they had run out of small cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 11 January 2019
" Easy to use "
" Very efficient and easy, excellent car. Expensive though but all agents were the same . "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARIA - 11 January 2019
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SARAH - 10 January 2019
" Auto Europe have always been very helpful and I use for all of my work car hire. I will never select Europcar again however. "
" I was charged extra for winter tyres, I have never been charged this before. I dropped the car off 45 minutes later than stated on the voucher and was charged for one extra day, all other providers have been flexible with small timing discrepancies. Counter staff weren't particularly helpful when I queried the above and told me to contact auto Europe even though it was europcar adding the extra charges. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALARIK - 08 January 2019
" All good - nothing to report; very smooth experience. "
" Fabulous car (Opel Zafira) and quick service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIET - 06 January 2019
" Very efficient and not too bad price "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DAVID - 06 January 2019
" Found all staff very helpful and made it a painless trip "
" Can't fault service staff were very helpful very nice car this is the fourth time we have used yourselfs look forward to our next trip . Y "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGE - 02 January 2019
" Excellent "
" Its always a pleasure using Europcar especially in Geneva, I have a premier membership and it speeds the process up , staff are always courteous , helpful and its always my first choice :) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 28 December 2018
" stress free rental thanks "
" stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHIL - 28 December 2018
" Always my first choice had to change dates and it was very easy to do "
" Bigger and better car than was booked and very easy to do business with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AUDREY - 26 December 2018
" very good car "
" very good car, very fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADRIENNE - 26 December 2018
" Professional, quick and friendly. "
" Very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GRANT - 25 December 2018
" Overall a good experience. "
" Car hire was very easy and at a competitive price. Pick-up and drop-off was not so easy with young children due to bus in/out at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 25 December 2018
" Worked well "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JASON - 24 December 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MATTHEW - 23 December 2018
" X "
" Brand new car and an upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANET - 22 December 2018
" Recommend "
" Very easy procedure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES - 19 December 2018
" Should be clearer that a credit card is mandatory. "
" Awful service at counter in Geneva. Barely acknowledged we were there. In the end we couldn't have the car as we don't own a credit card. This is not the reason for the low review though, the gentleman at the counter was terrible and shouldn't be working in customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by FLORIAN - 29 November 2018
" I really struggle to understand why Autoeurope elected to not provide me with a revised Voucher specifying the correct additional "travel to countries" I had specified in the booking even though I followed up 3 times! This is of course completely inacceptable: You cannot get it wrong when your team prepares the voucher and then just don't react if I point out your mistake to you and ask for it to be fixed. "
" Europcar very good as always, albeit pricy "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RUSSELL - 29 November 2018
" very friendly and helpful staff. "
" The only negative was that both Auto Europe and I had problems contacting the Europcar Desk at the airport after they'd specified that we should contact them if we were going to be late - there was either no answer, permanently engaged or put on hold. As it happens we arrived later than it said on the voucher, but there was no problem getting the appropriate vehicle, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ADAM - 28 November 2018
" Great staff when receiving the car "
" Very good, the welcome and receiving of the car especially so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTIN - 21 November 2018
" Ok "
" £100 for 2 booster seats for a day and a half is a joke "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 05 November 2018
" Best price and excellent service "
" Quick, efficient, no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LLOYD - 05 November 2018
" Quick and efficient, a great service. "
" Excellent, really impressed will be back in January. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 02 November 2018
" Its not a eurocar thing, but better lighting in the Geneva collection and drop off would help - its very conjested in there and lighting is poor - especially for collection "
" The experience was very good - have used them before and providing the price is right, will use them again No queues on collection which is aleays good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BANU - 30 October 2018
" Really good! "
" Europcar is always very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YVONNE - 29 October 2018
" All good "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 26 October 2018
" Because we all now photograph the car when picking up I suspect car hire companies now invent parking and speeding fines to boost their profits. "
" Europecar have debited my Credit Card with the amount of £26.71 with no explanation of what it is for. The fuel tank was full and there was no damage to the car. Exactly the same thing happened in Spain with another car hire company and after an exchange of emails they told me it was a speeding fine. They could not however pass on proof of the fine. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by LENKA - 17 October 2018
" All positive end to end "
" All positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 14 October 2018
" All in all good experience "
" The car had multiple areas of minor damage that were not recorded on the sheet. Staff was helpful in recording this but it significantly delayed our departure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by RICHARD JOHN - 13 October 2018
" Very disappointed when I dropped the car off I said that I had had a puncture and that I had changed the wheel myself only to be charged 85 Swiss Francs for the pleasure. I don't really think that a puncture was damage. That's the reason I probably won't recommend your company to a friend. Everything else from the pick up and the drop off was excellent but I feel that I've been ripped off for charging me to change a wheel. "
" Same as comments below "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GWYN - 08 October 2018
" Ecellent easy and helpful "
" Excellent, booking with auto europe for our next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MOHAMMAD ASIF - 04 October 2018
" Not willing to help "
" Absolutely rubbish were not willing to help "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by JORGE - 01 October 2018
" The guy from Ecuador that attend was great! so helpful kind and supportive please give my recognition! "
" The guy from Ecuador that attend is great! so helpfull kind and supportive please give my recognition! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEITH - 01 October 2018
" One email confirmation would be better, including the voucher "
" The online car confirmation voucher did not appear, and I had to retrieve via the link. So slightly onerous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUCERNE, CH - Reviewed by HARVEY - 26 September 2018
" Above in number 3 "
" Everything went well except that I had to put 4 liters of oil in the engine. The engine check light came on and then CHECK ENGINE OIL showed up. Went to the nearest gas station, shut off engine, waited about 2 minutes for oil to drain down to the pan. I removed the dip stick and it was completely dry. Put in the required oil, checked and made sure it was full and none leaking under the car. Had to make the trip back to Lucerne on a Saturday(since they are not open on Sunday) and was repaid for the price of the oil. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MICHAEL - 24 September 2018
" Not much to say. Everything worked well as I've come to expect with auto Europe who I have used before. "
" Overall excellent. Quick and efficient at both pick up and drop off. Liked the automatic transmission and the car was in excellent condition and drove well. Will use Europcar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ALAN - 20 September 2018
" Speed of pick up & drop off is superb! Just what you require! "
" Good vehicle & well lo9ked after! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ADRIAN - 17 September 2018
" Great price for the rental and handy to be able to purchase additional coverage "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIPPE - 15 September 2018
" Excellent apart from extra charge! "
" I am not impressed by the extra charge of 50.00 swiss francs for late arrival by half an hour due to plane delay! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ALEXANDER - 09 September 2018
" Please do share "
" Got cancelled by Ryanair and managed to get to Zurich the day after and car was gone despite been paid already , no replacement available!Had to take a lastminute car from Europcar which was super pricey. Spent felt hours to contact you via telephone but got stuck in waiting. Hardly a good experience. I am trying to get all the costs back from Ryanair but it looks like this will take months. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PETER - 01 September 2018
" Efficient friendly service. "
" Efficient friendly service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by APOSTOLOS - 01 September 2018
" Excellent experience but beware of very high deposit. "
" Excellent experience but beware of very high deposit. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by VIBHU - 31 August 2018
" Smooth experience, all good "
" Good smooth process. Car had lots of scratches and had more than 20,000 mileage. But overall good experience "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by IAN - 24 August 2018
" Overall very smooth, no real issues. "
" No issues apart from I wasn't told where to drop off the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARK - 23 August 2018
" see above "
" THis booking was made for the wrong date (my error) As it was more than a month before the booked date I was told I could get a re fund and it was actioned on the phone. I do not seem to have money re imbursed on my card and no reply to my latest e mail. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by LARRY - 23 August 2018
" Great "
" - return satnav address should be on paperwork - checked vehicle paperwork should be given to customer on on return & inspection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VINOTH - 22 August 2018
" Absolutely delightful Room for improvement would to speed up the queues and process while collecting the car. Its a hassle to wait for more than half an hour with kids and all. Thank you "
" Thank so very much ! We had an absolutely amazing time with the car we rented. It was VW transporter 9 seater. Absoultely clean and no issues atall. The only other comment is about wait at the airport while collecting the car. It took about 30 minutes or more . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MICHAEL - 11 August 2018
" Really great and efficient service by Auto Europe combined with a fair price. Shame that Europcar couldn't handle the queue for hire car pick-ups. Thank you. "
" Unfortunately we had to wait over an hour until we could collect our hire car. There was a long queue of customers waiting and in between priority customers got called to the front of the queue. This wasn't the best start of our short break. This wasn't obviously Auto Europe's fault but it still was disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 10 August 2018
" Easy to book pick up and drop "
" The pickup was quick and efficient with no pressure to buy extras. The car was clean and bigger than expected. The drop was fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERN, CH - Reviewed by ABDULAZIZ - 09 August 2018
" Overall It was Good! "
" Generally it was good but the only thig it's worth to mention that THE FUEL TANK Was NOT Full When I got the car !! Good that I noticed before I leave and Informed the stuff..! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARK - 05 August 2018
" Very easy.no problems "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHOWDHURY - 03 August 2018
" Utterly disgraceful experience. When I missed my flight, I tried to contact Auto Europe many times on the number provided in the booking confirmation. But repeated attempts to contact failed. I've even tried the auto-call back option many times but didn't receive any call back. On a day when I missed my flight and trying to find another flight, it was really important to get hold of someone to find an alternative solution so I can book another flight and ensure that my travel plans will remain secure. But due to this disgraceful experience, it was not possible for me to confirm any other flights because I wasn't able to reschedule my rental. I will not be using Auto Europe again and also will tell friends and family about this experience. "
" No experience as I was not able to pick up Car from Airport "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BASEL, CH - Reviewed by MARK - 01 August 2018
" Had great help from staff because flight was going to delayed and after closing time and staff waited very helpful thank you "
" Great service and help from the service consultant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAN - 31 July 2018
" Great experience and we will use Europcar again in the future. "
" Very good and quick service at Geneva airport and the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CRAIG - 30 July 2018
" excellent "
" really easy pick up and drop off, no fuss at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREUX, CH - Reviewed by MICHAEL - 26 July 2018
" N/A "
" HI, My only criticism is that the europcar office is not very well sign posted, when entering from the front of the hotel, but when i did find it the staff were very good and helpful. kind regards m newbold "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by REBECCA - 25 July 2018
" Na "
" Had to wait 1 hour 20 minutes in queue to pick up keys. No apology and then given auto car instead of manual and told that was all that was available. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BASEL, CH - Reviewed by RICHARD - 25 July 2018
" All good. But it would have been good to have directions to the local fuel station. "
" All good. But it would have been good to have directions to the local fuel station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 24 July 2018
" quality of car excellent staff very efficient would use again "
" very efficient condition of car excellent would definitely use your services again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 23 July 2018
" Generally satisfied "
" Check in was slower than usual. Car was not ready so had to wait for it, but when it arrived it was a new car. On drop off also had to wait a few minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ALAN - 20 July 2018
" Rental was fine but it annoys me when GPS is in the car but deactivated and you get a manual GPS. All because companies are trying rake in more money "
" GPS was manual although the car was fitted with GPS but it had been deactivated "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by STEVE - 18 July 2018
" The rental price was more than I had paid in other countries but I think that is the norm for France "
" simple and easy the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 17 July 2018
" See above "
" Drop off vehicle spaces are too small, so very difficult to park car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAXMI - 15 July 2018
" It was a very good experience people were very helpful and supporting. "
" Good service and very friendly people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SAEED - 07 July 2018
" Until now this is not fair I rent car but when I arrived Geneva I did not recived however I could not refund my money that is not fair at all "
" Until now this is not fair I rent car but when I arrived Geneva I did not recived however I could not refund my money that is not fair at all "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by MARILYN - 03 July 2018
" Very easy and straightforward "
" Very straightforward experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PETER - 02 July 2018
" The wide range of choice available through Auto Europe is useful to see and to consider. It comes up very quickly on the web site and is invaluable. Thanks. "
" As always, a first class service, and a very good motor car. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RORY - 30 June 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MICHAEL - 28 June 2018
" I was expecting a Volvo C60 but got an audi A4....whuch was fine but wasnt what I was expecting! "
" Please give customers a map with directions as to how to get back to the swiss side of the airport and where to drop the car off. I had a very stressful hour driving between the French side and the swiss side trying to get back to the drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CATHERINE - 28 June 2018
" Have used AE many times and "it works" . Happy customer and will continue to book as long as prices remain competitive. "
" All as expected, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VINCENT - 28 June 2018
" Not only couldnt I get a car and had to find a taxi for the WE but Auto Europe support couldnt cancel my booking or even log a case. As of today, I dont know yet, if I can be re-emboursed. No car has been rented but I paid a full booking which make no sense. I extremely desapointed and I am going to keep ranting about Auto Europe till I get satisfaction "
" I presented to the counter without a hard copy of my driving license and couldnt get a car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by TIMOTHY - 27 June 2018
" All very good -- great car too. "
" Very quick and sensible drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NICHOLAS - 23 June 2018
" Awful would never book again "
" Flight delayed so telephoned but left holding for 15mins without being put through to operator. Arrived to find desk closed. Returned next day to find rental agreement cancelled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AIDAN - 22 June 2018
" Ee "
" Ee "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by XANTHE - 16 May 2018
" Have used the site before.. always provides best deals "
" All went very smoothly from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 09 May 2018
" A good service throughout "
" Hassle free pick and return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by DAVID - 03 May 2018
" Very good - to be repeated on my return to Geneva in September "
" Very nice vehicle, well presented. Friendly efficient staff at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KEVIN - 15 June 2015
GENEVA, CH - Reviewed by TOM - 28 April 2014
" Great quote. Very pleased with this service. "
" Great car, availability and price "
GENEVA, CH - Reviewed by DARRELL C - 14 April 2014
" Staff at Geneva Airport were extremely helpful and courteous. It was very busy and they dealt with everyone very quickly. "
" Although the car was excellent and did not give any problems. I found that the staff at the pickup point were not forth coming in assisting in finding the car. Had to pickup keys from staff office. No maps or coupons were offered although we found out later that a discount on petrol purchase was available. Location of car rental pickup on return is not adequately marked to easily return the car. The entrance is very confusing if you have not been there before. Did manage to find it but it was a very frustrating half hour. Should not be a problem the next time around if there is one. "
GENEVA, CH - Reviewed by FINLAY - 03 January 2014
" Very helpful telephone support when I had to correct an error in the internet booking. "
" When I arrived at the airport at the agreed time, there were no cars available for hire. Fortunately I was staying close to the airport with relatives and so was able to use their family car to transport cases for the first night's stay. Europcar did, however, allow a second driver free of charge and a 4x4 (of higher standard) was provided at 0830 the following day when we returned to the airport the following morning. The Europcar staff were helpful and friendly, but were confronted with being let down by a vehicle delivery. "
GENEVA, CH - Reviewed by THOMAS - 18 December 2013
" Hello The car I had, was a SEAT LEON and it was a very good car. You and your people are doing a really good job. Thanks, Thomas "
" Friendly and helpful. "
GENEVA, CH - Reviewed by TRINA - 10 February 2013
" very easy "
" easy and fast "