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EXETER CAR HIRE REVIEWS
Car hire reviews in Exeter
Despite its relatively small size, Exeter is one of the most dynamic, appealing and historically fascinating cities in the whole of England. Pre-dating the Roman era, its story is a long and chequered one with many visible traces of the city's previous occupants all over town. Dating back more than 900 years, Exeter Cathedral is a fine example of decorated Gothic architecture and is without doubt one of the most impressive medieval cathedrals in the country. Famous for its two Norman towers, its famous religious library contains the Exeter Book of Anglo-Saxon verse written in the 10th century, the Exon Domesday and many other rare historical documents. One of southern England's top attractions, the sixteen galleries at the award-winning Royal Albert Memorial Museum & Art Gallery (RAMM) are packed with rare treasures from pre-history to the present day, all housed in a magnificent Victorian building. Film buffs won't be able to resist a visit to the Bill Douglas Cinema Museum with its renowned collection of shadow puppets, original Hollywood merchandise, magic lanterns and some of the first cameras ever used to make films. Just six miles south of the city lies Powderham Castle, an impressive monumental building originally built in the 14th century that was the scene of a decisive battle in the War of the Roses. Besides its lavish interior and surrounding gardens, visitors get a real taste of old England and are able to soak up a lot of the city's local history. With a car hire in Exeter you'll also be able explore the beautiful counties of Devon, Cornwall and Somerset, each with its own unique attractions and distinct characteristics.
Originally established in the 1950s, Auto Europe has since grown into one of the world’s leading car rental brokers by working with all the top global and locally-run car hire companies such as Budget, Avis, Hertz, Europcar, etc. You can book your car hire at Exeter Airport or at a good choice of convenient downtown locations such as St David's Train Station in just a few quick and easy steps through our state-of-the-art booking engine. We are very proud of the fact that we can offer the widest range of vehicles, from low-cost runarounds to top-branded luxury cars, with the added benefits of great prices and the best service in Exeter and all other parts of south-west England. Check out what other customers thought about their Auto Europe car rental experience in the city by reading the comments they wrote in the Exeter car hire reviews section below.
AUTO EUROPE EXETER, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Exeter:
EXETER, GB - Reviewed by GRAHAM - 30 August 2025
" Excellent service , excellent value "
" Excellent service, excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by THOMAS - 10 June 2025
" All good. Decent price and hassle free. "
" Great. Car was in decent condition - a few bumps and scratches but all clearly noted on the rental form. Zoe in the Budget office was superb: honest, professional, not pushy and polite - a pleasure to chat to. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EXETER, GB - Reviewed by RAYMOND WILLIAM - 12 April 2025
" All ok "
" I would like to have been able to talk to an agent when I returned the car but the office was closed when I arrived at 17.55. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by RISHABH - 15 December 2024
" GOOD CHEAP PRICES "
" Great no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PATRICK - 23 November 2024
" Auto Europe worked well for us yet again. "
" Brilliant. Very nice car at a surprisingly affordable cost. And the staff were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by HAZEL - 13 November 2024
" Easy and hassle free car hire. "
" All went very smoothly when collecting and returning the car. The staff were all very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ABHIJIT - 23 October 2024
" Excellent "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by GRAHAM - 13 October 2024
" Very efficient and good value. "
" Great Service from the team at Exeter Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by BENJAMIN - 26 September 2024
" Reassuring "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - 15 September 2024
" All in all, this was very satisfactory. "
" Very friendly service and efficient handover. A free upgrade was made to a Nissan Qashqai which was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MATTHEW - 12 September 2024
" Autoeurope were as usual good value, and simple to deal with. I know exactly where I'll head for car hire arrangements. "
" Absolutely fantastic, and flawless from the start. I'll certainly use again, and suggest others go that way. Thank you very much Exeter Office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PETER - 21 June 2024
" I have used your company for many years and will continue to do so. "
" We had to wait 40 minutes for our car. Staff were apologetic. On drop off no problem very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EXETER, GB - Reviewed by CAROLYN - 22 February 2024
" Shame the price can't be kept stable. Need a car in March, its over £100 more. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by ANDREW - 23 January 2024
" No problems although at Exeter Airport the car park is some distance from the office. "
" No problems although at Exeter Airport the car park is some distance from the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EXETER, GB - Reviewed by VIPUL - 15 December 2023
" Awful once Hertz took over "
" I have been billed for damage that was already on the car and confirmed by the counter staff. The billing team refuse to respond or refund and I have had to raise a chargeback claim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EXETER, GB - Reviewed by LYNNE - 06 March 2023
" Simple and easy, booked online, staff at collection so very helpful, the same with staff at the drop-off point, made even better as there was a courtesy bus to the airport. Will definitely use again "
" Easy to deal with, friendly and helpful staff, will automatically use you again as you are so efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JASON - 01 March 2023
" I will defiantly use Avis again "
" Very good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JONATHAN - 28 January 2023
" Seem less and efficient "
" It was the best value on this occasion for a decent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EXETER, GB - Reviewed by KAREN - 26 September 2022
" Tried to change my return time because of a change of flight (Queen's funeral). First call to Autoeurope - reading from a script "computer says no". Next 2 calls more helpful, with some good advice (ie discuss with Europcar at Exeter airport.) "
" Matt at the check-in in Exeter was excellent. My flight was changed because of the Queen's funeral and he was very helpful in altering the car return time. I was really stressed and he calmed me down and made my day. Thank you Matt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by TERENCE - 19 September 2022
" Comments as above. Will be happy to repeat. "
" No problems encountered with booking, collection or return of vehicle. Car was clean and in excellent condition. Staff polite and helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by DAVID - 20 August 2022
" No other comments "
" I was given a VW Polo (petrol), the car was clean and well presented. However, just after leaving Exeter airport a warning light appeared on the dash, a yellow triangle with an exclamation mark inside. I stopped and parked and when I started off again the warning light had disappeared. However, the car was very sluggish on the hills and I had to change down into 3rd gear on ever hill on my journey to and from Cornwall. Even some lorries were passing! I was very disappointed with the performance of the car on the hills. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EXETER, GB - Reviewed by DONALD - 29 July 2022
" As noted above, I missed getting the car. My experience with the rental agency was very positive. "
" Well, since I didn't actually get me car, due to some odd circumstances, the people I dealt with were polite and concerned. The staff was very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KAREN - 02 July 2022
" I was very impressed with Johnny at Exeter Airport pick up. Quite frankly he was the most knowledgeable, helpful and friendly car hire employee I have met in a ,long time. I find car hire very difficult in the UK--unlike other countries. My suggestion is you launch a Customer Relations course for all staff and out Johnny in charge, "
" Johnny at the Exeter airport was a great help----an asset to your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by VICTORIA - 24 March 2022
" Na "
" Thank you to Matt in the office for sorting out collection and drop off so smoothly, and for providing a great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ANNE - 27 December 2021
" The car was fine, the disappointment was the process of getting the keys! "
" The process for getting the car was slow. We were made to queue up outside in the freezing cold. Each customer was taking about 20mins to complete. When I have used Avis or Europ car we have just been giving the keys and off you go. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
EXETER, GB - Reviewed by SUSAN - 05 November 2021
" Excellent "
" No complaints at all... pleasant staff and excellent vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by EMMA - 03 November 2021
" Great from start to finish. Although someone had changed the main language on the satnav to French and we couldn't figure out how to change it back. Made for interesting names when trying to type in destinations. Aside from that great car, very clean and easy to drive. "
" Very friendly and helpful customer service on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - 07 October 2021
" Pleasant, quick and efficient process. "
" Pleasant, quick and efficient process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by CHRIS - 15 July 2021
" Overall we were both pleased with the service provided. "
" Car chosen not available, was offered other make but was not over convinced with that car. Would like to have been advised by email in advance a couple of days before what cars were available, so I would have been able to choose an alternative vehicle. Was also pleased on the day it was not raining as there was quite a walk to the car park and across a road with cases. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JONPAUL - 06 February 2020
" Great service and price. "
" Great price. Local staff. Fantastic even up graded. At the desk. Brand new car. Looking forward to hiring again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROWENA - 28 January 2020
" Booking was easy and executed efficiently "
" Everything went according to plan, I was picked up from the airport promptly and found the car to be in good condition. The dropping off and return to the airport was very efficient and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EXETER, GB - Reviewed by GEMMA - 25 January 2020
" Happy with the booking etc, not happy with the dropoff. "
" Drop off was a nightmare. Traffic prevented us being taken to the airport because their shuttle bus was abandoned in a jam. Was advised to walk to a bus stop where the buses would have been too late. Ended up taking a taxi of my own booking. Arrived at the airport 20 minutes before it left and luckily they let us board. I don't have an issue with traffic, however according to staff it was a regular occurance. This should be noted or warned about on collection so that additional time can be allowed. I'm a frequent flyer and left plenty of time for normal conditions. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
EXETER, GB - Reviewed by HAROLD - 24 January 2020
" Very good experience "
" Your assistant manager was a great help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEPHANIEEPHANIEE - 01 January 2020
" all ok "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PAUL - 01 January 2020
" No problems whatsoever "
" Driver was waiting at airport to collect us, car was ready and waiting at the depot Very friendly good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by SIMON - 29 December 2019
" You should not have arranged car hire if you knew the office would be closed. "
" The Exeter Airport office was closed when I went to hire the car at the arranged time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EXETER, GB - Reviewed by ANDREW - 27 December 2019
" Probably not a good idea "
" The car I collected was incredibly dirty. Disgusting in fact. Then I was charged again for the car hire though I had paid at time of booking. I am now struggling to get this refunded. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
EXETER, GB - Reviewed by ROGER - 25 December 2019
" dissatisfied "
" The car was dirty in side with rubbish in it. There was a fault with the clutch, which continually showed as an error message. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
EXETER, GB - Reviewed by GEOFFREY - 22 December 2019
" Good value for money "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by CLAIRE - 12 November 2019
" Over all very pleased "
" Biggest problem with hire cars from Exeter is returning the car full, due to there being no petrol stations close by, especially with an early morning flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by IANA - 06 November 2019
" I am very satisfied but I am still waiting for the amount (pre-authorized) in my credit card back. Until now the amount is charged in my credit card. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by SARAH - 26 October 2019
" As previously mentioned, the car was filthy. Steven was very helpful. I did have to chase up confirmation that there were no further charges due. "
" The car was filthy and it was impossible to check it for damage.. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
EXETER, GB - Reviewed by THERESA - 21 October 2019
" Great service overall "
" Everything went really smoothly and was quick and efficient at pick-up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ANDREW - 09 October 2019
" Office conveniently close to car, unlike some other 'on airport' competitors. "
" Very good staff and customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PETER - 06 October 2019
" Second time with Auto Europe. Very pleased. Hertz is good but expensive in U.K. You made it affordable. "
" Nice car. Terrible satnav. (Volvo V90) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by NICHOLAS - 30 September 2019
" Satisfactory result "
" Experience was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KATHRYN - 26 September 2019
" I have had no problems with Auto Europe but I have had problems with Avis "
" The car I was given did not have a rear windscreen wiper blade. I didn't notice his until after I had left Avis. I phoned to report this and they would have replaced the car if I had returned to the office but I did not have time. On returning the vehicle I was charged an unreasonably high amount for a small scratch on the tyre surround that may or may not have been there when I picked up the car. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
EXETER, GB - Reviewed by SUSAN - 24 September 2019
" All handled professionally and quickly. "
" Had upgrade which was excellent. Car superb and closer to size of own car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - 21 September 2019
" I always use AE as the online process is always efficient and easy. "
" The car had scratches on the passenger door & bumper but I was told at the desk thee was no damages or scrapes and to take a photo if I find any. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
EXETER, GB - Reviewed by MICHAEL - 21 September 2019
" Easy to book, good service all the way "
" Excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KATHERINE - 12 September 2019
" Good "
" Friendly staff at the office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PETER - 12 September 2019
" As above "
" Car was dirty inside and out Rear shelf missing so personal belongings vulnerable Numerous scratches on car and alloys - May have been used off road ! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
EXETER, GB - Reviewed by JULIAN - 08 September 2019
" Would never want to be allocated a car from Europcar again. "
" Car wash dirty and covered in dents and scratches which were not noted on the documents. Interior smelled of cigarette smoke. Counter staff were deliberately misleading regarding pricing for an upgrade, quoting prices that excluded VAT then attempting to charge Credit Card with VAT added on. Person in car pick up area was extremely unhelpful in dealing with damage to car. Hours of my precious time wasted dealing with poor product and poor service. Will never ever use you again and will warn others to be aware. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EXETER, GB - Reviewed by STEPHEN - 29 August 2019
" Excellent service "
" Excellent service car in great condition and very economical on petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by TIMOTHY - 27 August 2019
" As above "
" Given 7 seater instead of compact, but ok once used to it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by EUGENE - 20 August 2019
" Very pleasant, uncomplicated experience Maybe in the drop off zone it would have been better to have someone there to walk round the car and do a quick visual to assure you that everything appeared in order "
" Very pleasant, uncomplicated experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KATHARINE - 16 August 2019
" Excellent "
" Very smooth handover and return, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHELLE - 04 August 2019
" We always use auto Europe when booking our cars and have never had a problem until this time. "
" The car tyre was ripped on pick up. I took photos of the entire car as there were several scratches that weren't noted on the paperwork but did not notice the tear. I contacted the staff about the extra scratches and was told no need to come back in to us to adjust the paperwork as long as you take photos of the damaged areas. On drop off I was informed of an extra payment due to the damaged tyre. On checking my photos I found it was pre existing and therefore had been extremely dangerous to drive! I am still waiting to hear back from Europcar about my complaint. I will not choose this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EXETER, GB - Reviewed by JOHN - 31 July 2019
" As abov "
" No problem except that Eurocars no longer are at Bournemouth Airport. I was not allowed to leave the car in the Car Hire park so had to leave it in the passengers park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by DOUGLAS - 29 July 2019
" Happy with the Auto Europe Service "
" Had a very bad experience returning the car. The agent found a very small scratch on the underside of the rear bumper and made me responsible. It may or may not have been there when I picked the car up, but it was so small and difficult to spot that most people would not have spotted it. My experience of other rental companies is that they would not make the customer responsible for a scratch like this. The agent, who was foreign, aggressively forced me to digitally sign a statement that I was responsible for the scratch. I don't know what would have happened if I had refused to sign. Anyway, a bit overcome by the unexpected experience, I just signed it. I then spoke to the Europcar desk in the terminal to ask what would happen - the agent there said I would NOT just be invoiced with a repair bill - he said that I would have a chance to challenge and dispute - in the event this advice was totally wrong, as my credit card was debited with £278 within 8 hours of returning the car, before any further discussion. Fortunately I have an Auto Europe Excess guarantee policy so I hopefully should be able to get the money back. So, given that this was my first experience with Europcar, I will not be using them again, even if they are the cheapest. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
EXETER, GB - Reviewed by CLAIRE - 21 July 2019
" I am a return customer so that should prove a point "
" It was fast and efficient. The car was excellent, the size was upgraded but to be honest I would have preferred a slightly smaller car, as I did order the smallest and got a Ford focus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by SARAH - 17 July 2019
" I always recommend AutoEurope and use AutoEurope nearly every time that I need to hire a car. "
" Great experience. I did have to chase the office yesterday for a vehicle condition report to confirm no further monies due, but other than that, it was a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by IAN - 10 July 2019
" Simple straight forward booking process "
" Quick fast efficient service . all paper work ready on arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - 09 July 2019
" 5 star "
" Smooth, no hassle transaction. Great crowd to deal with. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROELFIEN - 17 June 2019
" A lovely car to drive! With plenty of room for family and luggage! They were pleased as well. Very comfy! "
" No proper instruction with the car. It was an automatic and having had no experience, it would have been handy to have had a manual. Also, no Blue was added to the diesel. I had to drive through Exeter at 12 miles an hour! The lady was very nonculant in saying that they should have added that! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KATHERINE - 03 June 2019
" Easy website to use, cheapest quote and easy cancellation process if needed. My go to hire car company. Highly recommended. "
" Mat and Kieron at the Exeter airport office were brilliant. Very professional and made sure my booking was dealt with efficiently. Great genuine guys who were personable and excellent ambassadors for Enterprise. 5 star from collect to drop off. Could not ask for more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by TREVOR - 10 May 2019
" Great car. "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROBERT - 11 February 2019
" All worked quick and well..especially drop off where we needed to be at airport for 0725 flight when Easirent did not open until 0600...no problem they were there well before 0600 and we made our flight easily "
" quite a long way form airport but shuttle worked well. A small company but staff were efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
EXETER, GB - Reviewed by WILLIAM JOHN - 20 January 2019
" Manager extremely good even came in early for us for our return flight, courteous and very helpful. Driver from airport before collection very friendly and helpful. Definitely use Exeter branch again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ANITA - 09 January 2019
" Overall, very good. "
" Lack of parking spaces in drop off zone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JOHN - 31 December 2018
" I don't really know what "Auto Europe" is - never heard of it "
" Very pleasant and helpful young man on the desk. All went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by FIONA - 30 December 2018
" Thank you for making the rental so easy to use ! "
" Very easy and excellent customer service, I would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by RICHARD - 21 December 2018
" Spot on "
" Everything was as promised, and very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PAUL - 20 December 2018
" Excellent , great value and service , no fuss , slick desk service , knowledgable and welcoming "
" Excellent desk service both collect and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PATRICK - 19 December 2018
" As above "
" Would be totally satisfied with everything but reg on key ring was not the same as reg on car (a/d) which could of incurred fine as parked in car park requiring you to type in reg, we used key ring. We had to go back and explain situation to manager and hopefully now we will not get a parking ticket! The check out service location and ease of renting the car from Exeter airport was exceptional! The employee we dealt with was very pleasant and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by DONALD - 12 December 2018
" Auto Europe experience will be my first and last. Due to lack of information the rental did not take place and my partner couldn't rent the same vehicle without there being an admin charge and a 2hr wait on site. The car was sitting outside on the forecourt! We had to "cancel", not use this contract but instead hire the exact same vehicle from the exact same counter staff at a much higher rental. I will never use a lesser well known company for car hire again. "
" The easirent staff were friendly and knowledgeable. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
EXETER, GB - Reviewed by PAUL - 03 December 2018
" Received a quick smooth service will use you again "
" Quick smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEWART - 30 November 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EXETER, GB - Reviewed by ROSEMARIE - 22 November 2018
" Good experience. "
" Good experience will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by ANDREW - 20 November 2018
" Excellent prompt service and so easy "
" Good service, more car classes or choice would be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEFAN - 02 November 2018
" All was fine and satisfactuary. No comments. "
" Very fast and professional as usual. Always enjoy renting with Hertz. Keep up the good work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROB - 15 October 2018
" Inexplicably charged my credit card £105 without any correspondence as to why, over a month since the hire date. I want this back and view this as theft. "
" Inexplicably charged my credit card £105 without any correspondence as to why, over a month since the hire date. I want this back and view this as theft. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EXETER, GB - Reviewed by DUNCAN - 13 October 2018
" As there were no incidents everything turned out ok. I think the feedback would be very different if the car had a puncture! "
" I think its probably typical of all car hire companies, but there was no spare tyre, or reinflation kit with the car. If there was a puncture, we would have to wait for their response team to attend to the tyre. Not at all happy with that situation! Avis did not have a map of the immediate vicinity of their car drop off point to ensure we didn't get lost on way back. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
EXETER, GB - Reviewed by PETER - 11 October 2018
" Nice new car well presented "
" Polite helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ANNIE-MAE - 08 October 2018
" easy and pleasant "
" really lovely helpful staff, sorted me out with a yound drivers surcharge and saved me loads of money!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by YAEL - 17 September 2018
" I have no idea since I didn't realize you were two different bodies and you might have helped me at some point. "
" Upon arrival I was collected about 15 min after I called. The rep apologized for being alone as his colleague reported sick. The car on offer was a grade lower than I paid (i 10, not i 20), battered and not very clean inside, but the rep insisted its the only automatic they have at the moment. Then he told me that for 1 little scratch I will have to pay the maximum sum held on my card and offered several options for paying extra at the counter. It had never happened to me before and I was in a hurry, and he spooked me so I paid 100 Euro to cut the total by half in case of damaged. And yes, I did damage the car on my very first drive out, I grazed it on the left side and will pay the rest. But he wasn't nice at the reception. Then coming back the door was locked and out of another car comes a nice young man sent from Cardiff, with no keys, no nothing, not even a pen, and not knowing the way to the airport. I did have sat nav but luckily some other guys arrived with their hired car and we all got to the airport while I signed the copy of the damages form in the car with their pen, and he took it, leaving me with no papers of the deal at all! They could take any sum from my card now, as far as I know. All in all, I understand I made several mistakes in choosing this company, not understanding what is involved, not calling anyone when I was at the reception of the car, and then I drove very stressed, and damaged the car, which is indeed my fault. Next time I'll use a bigger provider, pay more initially but maybe get better service all around. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 6
EXETER, GB - Reviewed by PATRICK - 12 September 2018
" As the third party booking agent all went well "
" It was unclear where to leave car on return. It should be written into the documentation. It was our first time renting at Exeter airport and we were leaving car back on Sunday 10am. Your office was not open and we left car where we picked it up and hoped this was correct. This cost us time and creates stress. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EXETER, GB - Reviewed by GARETH - 10 September 2018
" I have extended my rental period due to your excellent rates "
" Smooth transaction without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PATRICK - 05 September 2018
" Love Auto Europe. Hate Europcar. "
" Dreadful - Europcar made an administrative error and placed me - unknowingly - on what they call a Watch List, meaning that treated me like a common criminal and leaving me stranded. Refused point blank to accept or even consider that they had made a mistake. I will never use them again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EXETER, GB - Reviewed by JAMES - 05 September 2018
" Great car at a good price. Folks at counter we're easy to work with. "
" I don't know who Keddy is. Very strange questions... All was great except dealing with the Exeter Airport directions/traffic flow. Very confusing on where to get dropped off for pick up and where the office is located. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JULIAN - 03 September 2018
" We were fleeced for extra money, and given no support with the car The approach to insurance was little short of dishonest Very poor indeed "
" This was a very poor experience. In front of us in the queue was a customer who had not pre-booked, but who hired a car of the spec we had reserved. When it was our turn, we were firstly told we would have to wait as our hire was from 3pm not 2pm (this was not true), and were then told there was no car available of the type we had pre-booked. We were offered another car but only on condition we paid for the upgrade - which we had no choice but to do. The keddy representative then tried to sell us insurance we had also pre-booked by saying that although it looked like we were covered, we 'weren't really' The car we got was fine, but covered in scratches. We were given no information about how to start it (it was a hybrid) and the instructions in the glove box did not match the model "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 3
EXETER, GB - Reviewed by ROSEMARY - 23 August 2018
" As above - very efficient service "
" I enjoyed driving the vehicle which was easy to drive & in very good condition. Picking it up & dropping it off was very easy & we were impressed by the staff that handled everything for us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by RACHEL - 23 August 2018
" Easy to use website. "
" An excellent car hire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by EFRAT - 22 August 2018
" straight forward website "
" information about payment not transparent "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EXETER, GB - Reviewed by LOUISA - 20 August 2018
" As above. Expensive "
" 'Computer says no' Inflexible No discretionary help No compassion Mean, tight fisted policies "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
EXETER, GB - Reviewed by CHRISTOPHER - 16 August 2018
" As I said, the price is good but also the customer should be aware that it does NOT include any Collision Damage Waiver. The most important thing is that the Alamo pick up point is outside the Airport NOT in the Terminal. "
" Your online information about the Alamo pick up point is wrong. You state the office is inside the Terminal but actually it is not even in the Airport. OK, so it is only a short walk but had we been disabled or just unable to carry our bags it would have been almost impossible to collect the car . You must change this information. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROBERT - 04 August 2018
" As 3 "
" Class of car I booked was not available and i had to have smaller car for entire duration of 6 day rental. No refund was offered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
EXETER, GB - Reviewed by STUART - 02 August 2018
" As above "
" Restored my faith in car hire a very efficient and seamless experience thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROBERT - 27 July 2018
" Good clarity throughout. "
" Charged a £55 admin fee to my card some days after returning the car for a "motoring offence" for which I did not receive. Crooks "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
EXETER, GB - Reviewed by NAIMA - 23 July 2018
" The car was amazing to drive. I would happily drive this vehicle again and it suited the purpose I was using it for to carry personal belongings from Sheffield to Exeter. "
" Although I didn't like the debit card fee, I was very impressed with the service in total, especially when I returned after hours, Jamie was still around to receive the car and he even dropped me off at my home as I had no battery on my phone to call a taxi and we couldn't find the nearest bus stop. He was incredibly helpful as they all were. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by RUSSELL - 19 July 2018
" The rental was cheap which was the one redeeming factor. I expected better service. "
" Collection procedure was too long. Directions to car collection point was poor. Car had not been washed before collection - it was covered in dead flies and dust. This made checking for dents and scratches difficult. The brakes of the vehicle were poor - very snatchy. Satnav was rubbish. I had to use my own app on my iPhone. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
EXETER, GB - Reviewed by FIONA - 16 July 2018
" All good "
" Prompt and friendly service and helped with explaining car controls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by TREVOR - 16 July 2018
" Very straightforward. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by GARETH - 10 July 2018
" Highly recommended "
" Friendly & efficient staff. Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JOHN - 05 July 2018
" Very Pleased "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ANN - 30 June 2018
" All went very smoothly and pleased with car hire "
" All went very smoothly and all staff were most helpful, good experience and pleased with car supplied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROSEMARY - 27 June 2018
" No cmments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ERIC - 17 June 2018
" Very easy to hire. No problems at all. "
" Such an easy process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PEARL - 12 June 2018
" .Have had no Confirmation of OK after Rental but dealt with Auto Europe in the past for reliable car availability and price. "
" So far so good, told car was a Diesel but was Petrol, free upgrade to Kia Sportage, when returned said it had scratches but had to check paperwork and said it's ok it was done previously. Everything just fine.I Have no Written Confirmation of OK, only verbal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ARCHIBALD - 15 May 2018
" No comments. "
" The only negative comments are that the site is not at Exeter Airport and this was not made clear, the site is difficult to find, and there was no way to contact the site on arrival at Exeter Airport from Canada as non-UK-residents generally have not had time to purchase UK phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
EXETER, GB - Reviewed by MARIA - 15 May 2018
" Very efficient and friendly service, very happy with the car we had. "
" Very efficient and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MARTIN - 10 May 2018
" Very Happy "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PETER - 10 May 2018
" Still upset about not accepting Bed it cards, and having to pay the additional insurance,which increased the hire rental over the airport based suppliers "
" Dissapointed a debit card was not accepted,not everyone uses a credit card. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EXETER, GB - Reviewed by JOAN - 27 June 2015
" BUT, please ask the staff to speak more slowly, then they won't have to repeat themselves It was not made clear that the car was in the Europcar area at all, that would have been really helpful. The info given on where the scratches were was completely wrong. I therefore had to ring twice to clarify where the car was and to correct the info on the existing scrapes! The staff, Bing and Daniella were very helpful but, see above. "
" Confused, Auto Europe, Europcar, Interrent. "
EXETER, GB - Reviewed by JAMES - 22 May 2015
" Wasn't made clear in advance that a 1200£ security deposit is required by Interrent, thats a whole lot of money for a 50£ car rental specially when paying extra for the coverage by AutoEurope which is not acknowledged by Interrent. "
" Wasn't made clear in advance that a 1200£ security deposit is required, thats a whole lot of money for a 50£ car rental specially when paying extra for the coverage by AutoEurope which is not acknowledged by Interrent. "
EXETER, GB - Reviewed by LISA - 17 May 2015
EXETER, GB - Reviewed by PHILIP - 12 May 2015
" was dissapointed the rental would have cost over 50 pound for satnav where the car was only 30 pound dont figure they should take large security and make rental more realistic price other part of hire great "
EXETER, GB - Reviewed by SIMON - 11 May 2015
EXETER, GB - Reviewed by BRIAN - 16 August 2014
" The experience was extremely efficient from the online booking to the return of the car rental. "
" The car rental experience was excellent and the staff were amazing. I left a jacket in the washroom at their office after dropping off the car and only realized it when I was at the train station. The lady in the office drove down in her own car to bring it to me. Very, very impressive. "
EXETER, GB - Reviewed by HAROLD - 20 May 2014
" All went smoothly, thankyou. "
" Very polite, both in and out all went smoothly. "
EXETER, GB - Reviewed by LEE - 16 April 2014
" Great service and great prices, beat found on Web. Easy booking and great communication with details sent via email of all that was required. Very happy with service. "
" Car booked was different to what was offered by hertz, advised them off this and they were great at sorting out and changing the car. Actually got an upgrade for free and was really happy with the service they provided. "
EXETER, GB - Reviewed by TERENCE - 06 January 2014
" Very efficient .Good price . "
" The car sound system did not work .The rear windows were dark tinted which made backing thru narrow Devon lanes a problem . "
EXETER, GB - Reviewed by DANIEL - 26 June 2013
" The business location is too far away from the railway or airport. You have to take a taxi and there is no taxi stand nearby. We could drive there but then we wouldn't need to rent a car would we? . "
" Great service! When we returned our car the person at National offered us a ride to the train station because we were going to miss our train if we waited for a taxi. He saved our day and our prepaid reserved train tickets. Many thanks to him. "
EXETER, GB - Reviewed by GAIL - 22 December 2012
" Excellent service thank you. "
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