AUTO EUROPE FRANKFURT, GERMANY Car Rental Reviews

FRANKFURT, DE - Reviewed by JOÃO - 14 July 2025

" Went very well as usual and as expected "

" fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by OLIVER - 02 July 2025

" Feels like they are trying it on! Cheap rate and then pretend the car has scratches to fleece me "

" Nobody was at drop off despite during full service offer. Flex-to-go claims I had a dent but nobody picking up service line for me to contest this. Only voicemails and no reply to email containing foto of no damage upon drop off. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NIALL - 16 June 2025

" Hi there, I booked a car from Frankfurt Airport from June 6 to June 10 (Booking reference UK5869408). I then upgraded it from a Cupra Born to a Mercedes EQB as we gained another passenger. When I arrived at Frankfurt Airport I was told that I had arrived two hours early and the car wasn't ready - even though I had suppled the flight number (British Airways BA 8734 17:30). The person on the desk switched us to a VW Tayron and said there would be an additional charge of around €60 + a €500 deposit. I accepted this and paid. Car was great and returned fuelled with no damage. Today I was charged £258. In summary: My Original hire cost: £132.63 - for a CUPRA Born Revised cost: £158.11 - Mercedes EQB Charged today: £258. So I have paid £416 in total - when I was expecting to pay £158. I would like this explained and a refund issued please. Kind regards Niall "

" I have raised this separately with Europcar. Here is my complaint: Hi there, I booked a car from Frankfurt Airport from June 6 to June 10 (Booking reference UK5869408). I then upgraded it from a Cupra Born to a Mercedes EQB as we gained another passenger. When I arrived at Frankfurt Airport I was told that I had arrived two hours early and the car wasn't ready - even though I had suppled the flight number (British Airways BA 8734 17:30). The person on the desk switched us to a VW Tayron and said there would be an additional charge of around €60 + a €500 deposit. I accepted this and paid. Car was great and returned fuelled with no damage. Today I was charged £258. In summary: My Original hire cost: £132.63 - for a CUPRA Born Revised cost: £158.11 - Mercedes EQB Charged today: £258. So I have paid £416 in total - when I was expecting to pay £158. I would like this explained and a refund issued please. Kind regards Niall "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CARLOS - 03 June 2025

" I am very displeased with my experience with this rental and I expect Auto Europe to deal with my complaint which neither your reservations team has done yet (request#4344206) or your customer service team (request #4358249, where I've been told your response time will be 6-8 weeks). Just to sum up the issue, I arrived at 10.30pm at the desk to pick up the car but Flex to Go said they could not accept my credit card as they had a policy requiring six month of validity following the return of the car (my card was still valid for 100 days but they needed 180). My other cards were an AMex (which they don't accept) and a debit card (which they would take either). I proposed adding my wife as a driver and using her VISA but they said the original booking was in my name so they couldn't do this either. In the end I was only offered the possibility of paying €320 to get their Insurance Plus product as well as pre-paying the fuel of the car (an additional €50). I called Auto Europe on the spot but was offered no solution other than calling customer service the following day. With 2 young children at 11pm in Hahn airport and 40 miles away from my airbnb, I was left with no choice but to pay this amount to be able to get the car. This credit card policy is completely non-standard and was not flagged by Auto Europe to me when I did the booking. I believe Auto Europe should not be offering a company with this non-standard policy at all or at least have this properly informed to clients. Therefore I would like Auto Europe to refund me for this amount. "

" I am very displeased with my experience with this rental (Vertrag Nr D400004298). To sum up the issue, I arrived at 10.30pm at the desk to pick up the car but I was told you could not accept my credit card as Flex to Go has a policy requiring six month of validity following the return of the car (my card was still valid for 100 days but you needed 180). My other cards were an Amex and a Visa debit card (both of which you wouldn't accept). I then proposed adding my wife as a driver and using her VISA credit card but you said the original booking was in my name so you couldn't do this either. In the end I was only offered the possibility of paying €320 to get your Insurance Plus product as well as pre-paying the fuel of the car (an additional €50). With 2 young children at 11pm in Hahn airport and 40 miles away from my airbnb, I was left with no choice but to pay this amount to be able to get the car. Research of all competitors in Germany and abroad (Europcar, Avis, Alamo, etc) shows your credit card policy is completely non-standard (and was not flagged by Auto Europe to me when I did the booking). Therefore I would like to be refunded for this amount. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by SHILTON - 30 May 2025

" This is the first time I have an issue like this. Car companies have tried sell insurance before but they never played a cheap trick like this. I still have the photos & I'll raise it with u if they make any problems with returning my money "

" They tried to sell me an insurance at 125€ which I denied as I have a full insurance through Autoeurope. Upon returning the vehicle, I got an email in German but looking at the images they have shown a new damage. Now I have asked for proof as I have before and after photos. But they have not responded & my money is not yet returned "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARK - 28 May 2025

" Very happy with Auto Europe. Always use them and will continue to "

" All good. Friendly and helpful staff. I'll never be happy with the situation where you have to check the car for scratches before you drive away. You are tired from travelling and keen to get on the road and you have to take responsibility for any damage to the car you miss in a not very well lit underground garage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PHILIP - 25 May 2025

" Generally very good "

" Generally very good even if car not ghe newest model. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by STEPHEN - 28 April 2025

" Excellent "

" Excellent service from receptionist, new car -great- easy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ASHOK KUMAR - 24 April 2025

" As i have explained above we wanted and SUV. Past several years when we have booked thru you-we have always either got the car we booked or a better bigger car. This was first time the experience was different. We have been taking cars thru you for past 10 years now. "

" We booked for Skoda Kiroq but we were offered a VW Passat Station wagon stating that there were no cars available. However when we went with keys of VW - and load our bags-we find that the car we booked was very much standing there diagonally opp to where the allocated car to us was parked. This was unsual and find it strange. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 16 April 2025

" All went well "

" Very smooth pick-up and drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LEO - 29 March 2025

" A good platform but just a mediator "

" No proper hand over of the vehicle when picking up, just trying to throw off extra charge for "additional" covers where already opted in for full comprehensive cover including excess protection. However, when it comes to return they come out and inspect quite thoroughly vs pick up (nothing) with no clear photos they've already taken a quite a while ago. Had I not have photos taken myself upon pick up I'd probably have ended up either paying for what they claim my fault or gone into long discussions where I had a flight to catch. Not pleasant experience at all. Please do update the photos of the vehicle with clear focus if you want to claim something against customers. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by PAUL - 02 March 2025

" Overall good and will use auto Europe again as preferred rental route. "

" Car was not ready at scheduled pick up time. Had to wait 30 mins for vehicle availability. Drop off experience was excellent with great service. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NEIL - 28 January 2025

" See above comments. "

" (1) The pick-up was confirmed as Terminal 2 in our booking, which was our arrival terminal. Our flight was 15 minutes late, and by the time we found the Wheego counter in Terminal 1 (it's separate from all the other counters and not easy to find) they were about to close: I had a long discussion persuading them to release our car. (2) AutoEurope charged us £45.20 for the booking. However the receipt that Wheego gave us showed a total of €45.04 - why did we pay more than stated on the Wheego invoice? "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AMIR - 16 January 2025

" Pick up extra charge abd child seat cost not great, drop off and deposit release not acceptable. "

" The pick up was ok with a grumpy staff charging extra for being late, which was obviously visible to them based on the flight information. The extra charge for pick up and the child seat made this booking actually working out less value for money. In addition to this my deposit has not ben released yet since 28 December when i have returned the car. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by ROMAN - 01 January 2025

" none "

" easy pick up and return of car "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOÃO - 04 December 2024

" Fast and efficient "

" A part from the staff at the counter who were absolutely awful and highly disrespectful I would recommend Wheego "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by MASOOD - 01 December 2024

" I was told To collect the car from Terminal 1 but there was no OK Mobility counter there, I was told it packed up over a year ago! I had an elderly person in wheelchair with me. It was cold and raining. I had to take a coach from outside to terminal 2 to pick the car, the person there told me the 'agent didn't inform you' that you should have picked the car from T2. Very inconvenient to say the least and marred the whole experience. V poor efficiency! "

" I was told To collect the car from Terminal 1 but there was no OK Mobility counter there, I was told it packed up over a year ago! I had an elderly person in wheelchair with me. It was cold and raining. I had to take a coach from outside to terminal 2 to pick the car, the person there told me the 'agent didn't inform you' that you should have picked the car from T2. Very inconvenient to say the least and marred the whole experience. V poor efficiency! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by DAVID - 23 October 2024

" as above "

" Herz have invoiced me £400+ for scratches. there were done. I drive down German autobahns ! I rang them yesterday at Stuttgart Flughafen & asked for evidence of this by email today. Nothing received. I am in the media (Bertelsmann) & shall not accept this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MAXIMILIAN - 07 October 2024

" Price and car were good, the service very bad. "

" OK mobility staff spoke neither German nor English very well. Indeed, the staff member at the counter did not speak at all because I believe she had some kind of throat infection. The petrol tank was not full, even though the rental was from full to full. This caused me invonveniece and concern, as Ihad to photograph the level (again ebcause the staff in the garage were oretty useless and spoke no English or German). And at drop-off I had to go back to the counter to make sure I wasn;t charged extra. In addition, the OK Moblity office in FRA T2 was closed, so I had to take a bus to T1. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by TIM - 06 October 2024

" Booking with Auto Europe was as always good. And when I had a problem they were much quicker in replying than the car hire company. "

" I was unfortunate, and they're probably better than this usually. Was supposed to collect car from Frankfurt airport Terminal 2, and chaos in the airport on that day meant that it took an hour to get from Terminal 1 to Terminal 2, only to find the Wheego desk empty and a sign instructing me to go and look for someone back in Terminal 1. The car itself looked OK, but when drove away I thought the gearbox felt heavy, but assumed it was a characteristic of the car. Part way into the journey the gear box began to jam - it was not possible to change gear without stopping the car, deliberately stalling it and pumping the clutch. Contacted Wheego and agreed that I would cut short my trip and attempt to get the car back to the airport a day earlier than intended, then book into a hotel for the last night. I did that, got back with great difficulty and many stops. On the way back, an oil light came on as well (an unrelated problem). Wheego has not apologised or offered any refund. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PAUL - 30 September 2024

" Will always recommend auto Europe, my go to hire car company, won't use flex to go again, as above "

" Only problem is it's taking a long time to get my holding money on my credit card back, and clear my account back, considering it was all cleared on checking and returning hire car, without any issues , did try to hard pressure extra cover payment when picking up hire car, unlikely to use again. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANIKE - 24 September 2024

" Overall experience was very good. "

" Amelie at the counter was very nice and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JAMES - 22 August 2024

" Great service and no hassle. Car was excellent and very economical. On return I am always nervous as you hear so many horror stories from people being charged for damage they didn't do, but I had no problems at all. The staff on return were very efficient and I was on my way in no time, I have returned rental cars before where they are going round the car with torches and everything looking for something to bill you for but not here, they check the fuel and take a quick look at it and if you haven't damaged the car you are good to go. Would use them again "

" They didn't have the car I booked when I arrived but they did upgrade me to a bigger car. Not exactly a problem but the car I got was a huge estate and wasn't the easiest thing to park or manoeuvre in tight spaces. It was a lovely car though and drove fantastic, it's just that I booked more than six months in advance and didn't get the car I booked, that is the only fault I could find with my whole experience. The pick up and return went smoothly and I found the staff very helpful and friendly. I wouldn't hesitate to use them again "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 16 August 2024

" All went very well "

" Car collection went very well. Nassir was a great help. Car return was very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LEIGHTON - 07 July 2024

" Auto Europe provided an excellent, friendly and efficient service. However the same CANNOT be said for Enterprise at Frankfurt Airport. "

" I have rented from Enterprise in the UK and abroad for many years and I have always been very happy until this rental. The car itself was excellent, but that was all. I made my booking using Auto Europe as it was cheaper, gave better choice of cars (?!) and a low-cost upgrade. I have my own excess cover, but it does not cover breakdown, so I checked and Auto Europe confirmed that breakdown assistance and recovery was included. I also gave our flight details for arrival at Frankfurt Airport, Terminal 2. I was travelling with my 92-year-old father who has limited mobility. On arrival, the special assistance team provided a wheelchair and took us to the Enterprise Office at Terminal 2, only to find it was closed. Instead we had to take a difficult bus journey to Terminal 1. Thankfully special assistance was able to stay with us, so we made it. At the Enterprise desk, I was told breakdown cover was chargeable. I have never had this before with Enterprise and I had selected them over two cheaper options because of this. When I pointed this out, I was not charged for breakdown cover, but I have no idea if we were covered. In addition, I was not informed about the condition of the vehicle and it was NOT personally handed over to us. Later I realised we had not been given any return information and I couldn't find it in the documentation. I made several attempts to contact Enterprise at Frankfurt Airport and despite being told by call centre they would call me back, they never did. Eventually I emailed Auto Europe and they quickly called me back. They put me through to the Enterprise office in Frankfurt city who told me where and how to drop off the car on return to terminal 2. Overall this was a very frustrating and incomplete car hire service from Enterprise at Frankfurt Airport, only offset by the high quality and good condition of the vehicle provided, and the excellent service from Auto Europe. Extremely disappointing. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EDWARD - 18 June 2024

" You know what you are getting with Auto Europe. Been a satisfied repeat customer for many years "

" Fast and friendly and a nice car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARK - 18 June 2024

" Hiring a car is always slightly fraught with uncertainty as you are never quite sure what car they will give you. I know the main brands (VW, Ford) but some of the cars they have nowadays I don't have a clue so very difficult to know at the desk if the car will be suitable. "

" The car was fairly dirty on the outside, making it difficult to see if there were any scratches. It would be really handy to have a representative in the car park when picking up the car so that you know it has been agreed that there are no scratches. I spend the whole hire time concerned what you guys will say when I drop the car off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by CLIVE - 16 June 2024

" Found AutoEurope almost by accident whilst searching the web for a rental car . What a lucky find , great car , great price and excellent customer service at point of delivery . Thank you for a stress free experience ⭐⭐⭐⭐⭐ "

" Excellent , stress free , easy handover and a superb NEW vehicle to start our vacation . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GERALD - 28 May 2024

" Whole process went very smoothly - pick up and drop off only a few minutes' walk from rental office in Frankfurt Hauptbahnhof. "

" Europcar staff were very efficient and helpful when we picked up the car. A late model Captur with only 700 km on the clock. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SUSANNE - 21 April 2024

" Overall an easy experience, very efficient handling and efficient return of the car. "

" The pickup process at the counter needs to be organised better in my opinion, did not get in with the QR code for queuing ticket. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MICHAEL - 15 April 2024

" No point in using an agent just go direct ti hire companies as they all seem to have other charges to add on the the hire of the vehicle. "

" FLEX TO GO WAS FINE, ALTHOUGH IF BOOKING THROUGH AN AGENT NOT TAKE OUT AND DAMAGE WAIVER AS FLEX AND GO DONT ACCPECT ANY 3RD PARTIES DAMAGE WAIVER AND YOU MUST TAKE OUT MORE INSURANCE WHEN YOU PICK UP THE CAR. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 15 April 2024

" I contacted you to explain that I would miss my connecting flight from Amsterdam to Frankfurt (KLM delays) and would not be able to collect the car as now would not be arriving till the following day after an overnight stay in Schiphol. I was told you could not do anything about it and that I would have to contact the hire desk at the airport (+49 61074024300) after trying this number for a couple of hours I then contacted Hertz, they said as I had booked the car via yourself then I needed to contact you. I then tried to contact you to cancel the car but was told this was not possible. The following morning I tried the number again (no answer) so went to the Hertz hire desk. The que was so long at the desk (about a 2 hour wait) I did not have the time as I had a meeting at 91m in Frankfurt. So I have paid for a car that I never actual used!!!!! "

" Found them totally unhelpful as I had booked the car via yourself. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by ELWYN - 07 April 2024

" Overall I was treated well but extra charges on a matter not of my doing was frustrating "

" I was not given the car I paided for and was charged for an upgrade I wasn't expecting. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by NIROJAN - 06 April 2024

" The whole process was very easy. Good price, and the excess coverage by auto Europe made it a no brainer "

" Very seamless. Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HENNING - 24 March 2024

" seeproblem with wheego above "

" Car picked up at FRA, driven around 120 miles, next day, car wouldn't start. user manual in czech language only. breakdown service number not recognised by phone provider. breakdown service eventually contacted vis skoda europe, which did not recognise the address on the car registration document. car was taken by breakdown service to skoda dealer. No replacement care provided, advised to travel by train and submit costs to wheego. emails send, no reaction sofar, no refund, deposit still held. rang wheego customer service twice. email response promised but not received. Will ask mastercard to recover my payments, unless you can help. I would advise to blacklist this company from your website "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by GARY - 26 February 2024

" Everything was fine except the vehicle provided. Auto Europe advertised a car in a higher category to the one the supplier provides. The reason for choosing that option was based on renting the T-roc suv as it was the best price and big enough. Alamo only provide T-cross which is a size category below. It's frustrating that auto Europe advertise false info, I appreciate there is small print but it is equivalent vehicular, this is not the equivalent vehicle. Auto Europe should ensure either the car advertised is the right car for the category of that supplier or the car I hire from auto Europe is the car I get from the supplier. "

" Fast pick up and drop off. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARK - 16 February 2024

" Perfect hire experience. "

" Super service at counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HENNING - 11 February 2024

" Wheego had only 3 star rating, my experience was 5 star "

" Wheego had only 3 star rating, my experience was 5 star "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TINAWAT - 18 January 2024

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREW - 20 December 2023

" Until I receive a refund, I have emailed twice rang three times. Nothing has been progresed. "

" They didn't have the car which booked available, they weren't paid by auto Europe for the car so charged us again for it even though we had paid Auto Europe over a month before. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by JOHN - 28 November 2023

" This was the second time I used your services and I am happy to your part of the rental transaction. I am visiting Frankfurt twice a month and last time I took my car from you as well and all went fine. This Wheego was testing project and it ended not so good so we are not selecting this company anymore. Auto Europe we will use also in the future. "

" When I went to Wheego counter no car was available. I had to wait for the car. When the car finally arrived it was not fully tanked or washed or vacuum cleaned. When I returned my car Wheego claimed that I have caused new damages but no one provided me the protocol of the stand when I got the car, only the new protocol of the damages which were caused by the previous driver. Wheego booked a caution of 250 euro from my accounts but never returned it. I assume that this due to the claim that I caused the damages which I did not do. Normally I photograph the car I am renting but this time I didn't do it as the waiting time was very long and when I went to pick up point there were no one and I had to walk back to counter to inform that still don't have keys. Frustrated about the service in general. I was advised to walk down again then someone handed me the keys but not any protocol of the car. It was clearly my mistake not to check the car thoroughly before accepting it. I only photographed the fuel gage. If Wheego sees that I have to pay the caution of 250 euro then can you send me respective invoice. This is company rental and we need the invoice copy. Can you check this with your partner. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by MIKUS - 02 November 2023

" Good "

" Car had big scratches on both sides but drove nicely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by GERHARD - 27 October 2023

" straightforward booking. "

" one you find their check-in it all goes very smoothly when paying your deposit to insert the card in the slot to use chip and pin, as using the contactless function might not give you enough credit. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by JOHN - 23 October 2023

" Car return process was vey easy and quick "

" Very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAGMAR - 19 October 2023

" easy booking, good value for money, clean cars "

" Overall a very good experience, friendly staff, no waiting time and good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by METIN - 26 August 2023

" Excellent, efficient service. "

" Excellent, efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NIGEL - 23 August 2023

" Great "

" It was really good with no problems at all. Staff were very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by VIVIENNE - 11 July 2023

" Auto Europe fine, but very disappointed in Hertz and cannot recommend them to anyone now. "

" Our experience was very good - until we had an incident involving a stone hitting our windscreen and causing a crack. We are covered with CDW but have had a nightmare with Hertz, who have charged us an enormous amount, and are very difficult to make contact with to sort this out. So what started as a very good experience has turned into a very bad experience. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DUNCAN - 03 July 2023

" All good but the car had Apple Car Play disabled which for me was a big problem. The car was also a Hybrid, which isn't suitable for long distance driving. Cost me a fortune in petrol. "

" All good but the car had Apple Car Play disabled which for me was a big problem. The car was also a Hybrid, which isn't suitable for long distance driving. Cost me a fortune in petrol. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by RICHARD - 02 June 2023

" Easy "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ROY - 24 May 2023

" Ae is great and I have used many times. The hidden charges the hire companies use need reform "

" Vehicle not ready on arrival. Vehicle only had 2500km on clock and 36 defects to check, if you could find them!!! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by ANIKE - 24 May 2023

" Have used the service before and will continue to do so if prices are competetive. "

" The Car had the service sign on as soon as I drove out of the car park. Did not fill me with confidence. Luckily, as this was a short hire, I was only driving locally about 60 km. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by CHRISTOPHER - 27 April 2023

" Ordered a car with Sat Nav. Got to the car & there was no Sat Nav. Had to ring through & wait on someone coming to change us to a different car. Not ideal after waiting 1/2hr to get the first car! "

" Arrived at desk to be told the car we had paid for wasn't there but we cud have a smaller one or come back in 1/2hr. Not ideal after coming off a flight. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by DUNCAN - 24 April 2023

" Very unsatisfactory experience of SIXT "

" Upon arrival at the SIXT office there was a long queue. It soon became evident that SIXT had no cars. I waited 1 hour to be served. SIXT could not explain why they'd sold my reservation to another customer. The SIXT representative tried to sell me an upgrade: Euro 250 extra a day for a Maserati! I noticed that SIXT appeared to have lots of premium vehicles which they were holding back or trying to sell. Not good. Unprofessional and greedy. Because of the delay, my car was dirty and I didn't arrive to my hotel until after midnight. Very very unhappy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by GRAZIELLA - 11 April 2023

" See above "

" Despite having booked a compact SUV we were offered a waiting time (duration unknown to the staff) or a smaller car. We were offered to not refill the petrol which we didn't but as we didn't use much we were offered a further deduction on drop off "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by LAWRIE - 27 March 2023

" Very simple process to book and add extras. "

" The staff were exceptional. They were informative, attentive and personable both when I picked-up the car and when I dropped it off. Very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTIAN - 17 March 2023

" Good booking experience "

" Our flight arrived 1hour late. I had provided flight number at booking and phoned enterprise with information regarding delay. When arriving at the counter we were informed that our car was not available as the previous renter had not returned the car in time. We were offered a different car which did not have sufficient luggage space.we had to wait a further 90mins before the car became available. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAGMAR - 16 March 2023

" Very good experience, great value for money! "

" Very good experience but frustrating at arrival at airport that I need to go to different terminal as Hertz/Thrifty desk was not staffed. Inconvenience also applied at returning the car at different terminal than my departure terminal. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ALEX - 25 February 2023

" We had a really annoying experience. Auto Europe need to take some ownership of the gap between buying a voucher and the local car hire office not really caring about the Auto Europe customer. It should not be possible to book a car at 11pm if the office isn't open! I've been extremely loyal to Auto Europe for almost 20 years now when travelling across Europe, US, South America and Australia. I've had the odd issue but never something as basic as this. I'm certainly considering other options and will not recommend Auto Europe at all until I hear something credible back from you! My main point is I had my 11yo son in tears and extremely tired and frustrated. If you had a baby with you or were disabled it would've been even worse. You should follow this up because it's such a basic process fail and should never ever happen to your customers. Thank you! "

" The booking was for 11pm. The flight details were on the booking. Apparently the usual practice is for the Terminal 2 Office to shut at 7pm and a message is on the door to go to the other terminal. Our plane was 10mins late and we got the Terminal 1 office at 11.15pm. Next door (Sixt) told us that National had closed at 10:45pm. We had to book an expensive hotel and sort out transport to it which wasn't easy. We had ski kit and airport taxis wouldn't take us because they were e class mercedes that couldn't take a 190cm ski bag. Public transport was available but no one was around to explain how to use it. We talked to cleaners and randon travellers but it still took us almost 2 hours to get to the hotel, eventually we got an uber from a tube station because although we'd got the right tube line it was the wrong direction. The next day I explained this to Salome Gloux from National who as polite and apologetic. We were given a free upgrade and no charge for going into Austria which was helpful. However the hotel cost 133 euros and we eventually left the airport in a car about 11 hours later than expected, which is basically half a day of our holiday. I don't understand why National shut the office knowing we had a booking for 11pm. If they had attempted to call me I had my phone on as we landed around 10pm local time. Really poor service, it can't be that hard to notice that one of the bookings hasn't turned up. If they looked up the flight they would've seen it was 10mins late and landed in the other terminal so would take 20mins to get over to their office. Also other car hire offices were there and open! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MALIK - 17 February 2023

" With the Autoeurope voucher the car pick up process at National went smoothly. "

" Excellent staff, very friendly and ready to please. Very good upgrade was offered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARK - 10 February 2023

" Perfect from start to finish "

" Perfect from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARTIN - 05 January 2023

" For the last couple of years I frequently booked car rentals through auto europe and so far never had any problems with the bookings. "

" very friendly staff at the counter. Only downside was that there was no manual car available in the category I had booked, so I got a citroen c3 automatic (and I don't really like citroen cars, as so far they seemed quite unpractical and quite noisy). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CRAIG - 28 December 2022

" Booking process and choice was good, but when I had to try and contact Hertz in Germany due to a delayed flight, was somewhat left in mid-air with an answer message in German only and a little stress about not having been able to inform Hertz of the situation "

" Really friendly staff and good to see the counter well staffed with 2 staff members available at the time of arrival. Even upgraded to an automatic at no extra charge "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GARY - 07 December 2022

" Generally OK but disappointed that the reduction in price was not refunded and the dropoff place was not clear. "

" I changed my booking a few weeks before travelling as I noticed the pickup time was wrong. This reduced the price by a few pounds but I never received a refund. The dropoff was confusing, I went to terminal 2 but there was a sign that drop off was only at terminal one, so had to drive to terminal 1 and find the car rental return. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by CHRISTOPHER - 29 November 2022

" Got an excellent price via AutoEurope so it's my go-to broker of choice. The Alamo collection experience wasn't great, but then it was 23.00 when I collected the car so not entirely unexpected. "

" The pick up was very late, however there was only one person serving at the counter and their IT was patchy, so it took quite a while to get checked in and collect the car. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAGMAR - 10 November 2022

" No waiting time at check-in nor return of the car. Friendly staff who was very helpful. Very new car that provided more comfort than I expected and great value for money. "

" No waiting time at check-in nor return of the car. Friendly staff who was very helpful. Very new car that provided more comfort than I expected and great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 21 October 2022

" Everything worked "

" Everything worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SIMON - 21 September 2022

" I have used Auto Europe to hire cars in the US and on returning of the vehicle there a member of the rental team was there to receive the car. This didn't happen in Frankfurt Airport and I felt uneasy leaving the car without it being inspected as it could be damaged by someone else returning their rental car and I could have been charged. "

" Staff were courtesy and efficient at pick up. Had a problem when returning the car which was dealt with in a helpful manner. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RAY - 16 August 2022

" Very pleased "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HEI WAI - 31 July 2022

" I pre-paid everything to auto-Europe but when I returned my car, Budget still charged me EUR31.07, without any explanation. You should refund it to me. "

" I pre-paid everything to auto-Europe but when I returned my car, Budget still charged me EUR31.07, without any explanation. You should refund it to me. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by SOPHIE - 13 July 2022

" Aver all what I expekt. "

" The only thing I would say is that men get easier upgraded... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAGMAR - 30 June 2022

" Very good customer experience "

" Easy booking, very good price and new cars! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KAROL - 22 June 2022

" speedy service "

" very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTOPH - 06 June 2022

" excellent car and service "

" excellent car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by COLIN - 12 April 2022

" Easy booking and at a decent price "

" It was fine. No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAGMAR - 10 March 2022

" Very pleased with the experience! "

" Car condition (very clean and new vehicle) and easy pick up (no queues) and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TOBY - 25 February 2022

" We are now down £175 (the cost of the full rental) because of a delayed flight, an additional £120 for a taxi to our destination and £40 for the train ticket back to the airport for our return flight!!! Is there any chance of a refund? "

" We couldnt collect our car as our flight was delayed and by the time we landed at our destination the Sixt counter was closed! We did email to enquire about what our options were due to the delay, but not heard anything. I have given 5's for all the fields as I cant give negative, but I also cant give positive, reviews. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by JOHN - 06 February 2022

" My comments above explain. I do not understand how the car is not held if paid in advance and I do not understand having to pay additional cover for zero excess at the counter "

" Globalrent counter was not open but the rental was handled by auto car which was adjacent. However I did not get the car I had booked as I did not collect the car until a few hours after I had booked it. I do not understand this as I had fully paid for the rental in advance and I would consider the car to be available all the time during that rental. I had to pay for an upgraded car to get an automatic replacement. I also wax not happy that I had paid all the insurance to cover all excesses in advance but had to pay further cover for all the excesses at the counter "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EVA - 23 January 2022

" I had to cancel my car hire at short notice due to Covid restrictions imposed by the German government less than 48 hours before the flight. Despite my contacting Auto Europe repeatedly and speaking at length to various representatives Auto Europe refused to give me any money back and insisted I was entitled to nothing. Not only this they have misrepresented me to my credit card company claiming that they had no record of me contacting them. Also indicating that I was a no-show none of which is true as I contacted both Auto Europe and the actual car hire company in advance of my trip notifying them of the cancellation due to Covid restrictions. I have used this company for many years and I'm severely disappointed. "

" I was not able to collect the car due to Covid restrictions imposed by the German government "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 20 December 2021

" N/a "

" Additional 175 euros charged on top of autoeurope price, no reason given "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DARREN - 16 December 2021

" Terrible "

" No rental desk for global at Frankfurt airport terminal 2. They have closed, finally found I needed to go to europcar, to then find out no car available and booking was not confirmed, rude counter staff all they did was to rubbish global, complete mess took 1 and half hours to sort out, will not be using you again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by SHAUN - 29 November 2021

" Easy and straight forward booking process "

" There person on the service desk was very helpful and explained things clearly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANTHONY - 12 November 2021

" All very efficient "

" The car was fine but with some 75,000km on the clock was not new. I was given an estate, which was bigger than I had booked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MICHAEL - 24 October 2021

" A very fast, well organized pickup and drop-off. Car was in excellent condition and a good specification, well above base model. "

" Very friendly and rapid at both pickup and drop-off. Thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANIKE - 24 October 2021

" Please see above - no 3. "

" HIre car was a hybird - never driven a hybrid before so was unsure in the beginning, i.e. does not make a noise when switching engine on etc... Counter staff failed to mention this when collecting the car. Had to go all the way back with heavy suitcase but then had very helpful staff to show me... If you have staff at drop off, I think a staff member should be around in the parking area when people first go to the car. Makes also easier to discuss scratches etc "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by OMAR - 25 August 2021

" Helpful after some confusion around timing of pickup, and accommodated getting a substitute car arranged quickly. Quick and easy drop off. Very good car and great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTOPHER - 06 June 2021

" Had a problem with a flat tyre and no spare. Took a day, at least, to sort it out and struggled to find a safe alternative to return the car "

" Ok "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by JAMIE - 04 February 2021

" Can only comment on the staff and value as i never even managed to get my car. Booked a hire vehicle to get to my critically ill mother. Due to Covid, Lufthansa delayed my flight by 24 hours. I phoned up Auto europe to put a note on my booking that i would collect the vehicle the following day. I never wanted any money back for the day I missed, simply just a note. A/E said they couldn't access my booking and i was to contact Keddy to get this sorted. Keddy said the exact same to me 'contact a/e' - stuck in a loophole, i lost £269 and ended up going with Sixt for a better service. I wouldn't recommend this company at all. Advertised 'free cancellation' so after getting nowhere, i tried to cancel and was told 'it can only be cancelled 72 hours before'. Considering i booked it less than 24 hours before expected pick up, i would never of been able to cancel. Miss sold, bad service and a company that only cares about the money. Never again. "

" Can only comment on the staff and value as i never even managed to get my car. Booked a hire vehicle to get to my critically ill mother. Due to Covid, Lufthansa delayed my flight by 24 hours. I phoned up Keddy to put a note on my booking that i would collect the vehicle the following day. I never wanted any money back for the day I missed, simply just a note. Keddy said they couldn't access my booking and i was to contact Auto Europe to get this sorted. Auto Europe said the exact same to me 'contact Keddy' - stuck in a loophole, i lost £269 and ended up going with Sixt for a better service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by NAVEED - 03 November 2020

" Always great service and better price compared to others. "

" Great Service and good car... Smooth traction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by YVETTE - 28 October 2020

" Misleading on the price. This is a wrong way of dealing with costumers. "

" I am choked to realise that I had 2 bulls: one for autoeurope and one for Sixt. The booking process is not clear enough to costumer. It is confusing and misleading. The price I was expecting to pay is only half of the total cost. Disappointing "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LUKE - 04 October 2020

" x "

" x "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 02 October 2020

" At the Airport all went very well. "

" After I'd spoken to them 2 days before about flight and time changed everything was ready and extremely well organised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIMOTHY - 01 October 2020

" OK "

" Car displayed a warning that an oil change was needed a day after a two week hire began. We had to spend 2 hours to change the vehicle. We emailed to request compensation but received no reply. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by SIMON - 20 September 2020

" Question 2 and 4 are the same "

" Not the car I wanted and the auto cruise did not work "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by FRANZ - 19 September 2020

" Poor customer service "

" We misread ID details required for pick up and only had credit card which had been used for actual payment, but unfortunately that was in my wife's name. We tried to telephone you during office hours for assistance, but there was no answer. We were forced to pay a further €260 to rent the car. We had filled the car up on the day before drop off, but there wasn't another petrol station near the airport to top up it up to full again. It would only have needed about £15 of petrol as it was 5/8 full. Today, £63 has been deducted from our credit card, with no communication to explain this. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DONATAS - 02 September 2020

" Easy booking with best prices I could find. "

" I booked the car in Frankfurt for 1PM. Arrived at the location to find the doors locked with no one around. There was a note on the door saying they are closed for lunch 12-2PM. Called the company to ask whats going on and was told by the operator that there is nothing she could do. After the call I knocked on the door again and managed to get someones attention just to be told again that its lunch time and I can't pick up my car even though my booking was for 1PM. I insisted I needed my car so the person reluctantly let me in and processed my booking with lots of bad attitude and borderline rude. The car was not ready so I had to wait even more so it would be vacuumed and cleaned. The experience was not pleasant at all, I will not use the company again and would not recomend to anyone else "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FRANKFURT, DE - Reviewed by TILLMANN - 04 August 2020

" great, helpful website, many thanks! "

" I don't think it was clear that drop-off could only be at Terminal 1 (before I had often dropped off at Terminal 2), so that I ended up driving an extra round through the airport area "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by NICK - 07 March 2020

" excellent service alround "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LAXMI - 29 February 2020

" very bad lost £300 without getting car, had to book with another car agency. "

" I booked the car for 10 days , my plan was changed to take next day flight. Autoeurope suggested to call them to hold the car. But they did not gave me car or refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by BESNIK - 12 February 2020

" It was good. "

" Very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EBERHARD - 07 February 2020

" Have been using AE for years. "

" Perfect. Good vehicle. Fast check-in and check-out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PETER - 26 January 2020

" See my other comments. Everything was good, but it wasn't the car or the class of car I expected. "

" I rented a BMW 1 series or equivalent and was given a very weak Opel Crossland. That cannot be "equivalent." I was disappointed as I could have rented a much nicer car at this price. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by ANTHONY - 24 January 2020

" In fairness, I have always used Auto Europe for my car hire, which includes trips to the Czech Republic and the USA, and never had problems like I had this time, and no doubt will use them again "

" Very poor experience. I arrived at the car hire desk at 10.45 but did not get the car until 12.15. In fairness I did not realise that I had to collect a ticket and join the queue until at least 3 people had got in front of me. Even then, Having spoken to other people waiting, they had all been waiting for at least 1 hour. There were only two people on the desks and then one disappeared for 20 minutes leaving just one serving. Absolutely dreadful. I will never book with these again "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MYOUNGHAN - 23 December 2019

" I hope my refund is successful and reply the email as soon as possible "

" I could not rent a car because I was told I was too young enough to drive so they have cancelled my car. I just want refund successfully and get reply back that I have send an email "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by KAMARUDIN - 09 December 2019

" Good "

" Good..and frendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KLAHAN - 09 December 2019

" As above "

" Everything was good. Car condition, counter service at Frankfurt Airport and Dresden Airport was very friendly. But adBlue is not commonly used in some countries like in Thailand so it was our new experience to know and to use it. I bought a canister when the car console showed engine stop in 600 Kms if not fill in the adBlue. But not sure whether the right product so I drove to Hertz Dresden Airport to help. I was satisfied with the service. Should let customers know this adBlue before taking the car and who will be responsible for the cost. My case I paid for 15Euros for a canister. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NICHOLAS - 02 December 2019

" Overall the experience was better than expected. "

" All the staff were very friendly and the car was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 25 November 2019

" no other comments "

" Staff tried hard to upsell the fuel options, which might be offputting to some. I knew i'd use only 1/3rd a tank of fuel so it was ok to fill up and return full. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by STUART - 20 November 2019

" Incredible value, almost beyond belief how cheap the hire was and I recieved a vehicle upgrade as a further bonus. The security of having the car provided by a well recognised international brand was further reassurance. "

" Selected car was upgraded by Hertz to an extremely enjoyable, far sportier alternative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by AYDIN - 15 November 2019

" It seems like Globalrent was cheaper because they do not hire people to man the counter. Will go with another company next time, even if it is slightly more expensive. "

" The queue was very long and there was only one person serving. It took me more than an hour to pick up the keys and go to the car. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CAREY - 02 November 2019

" As above. The whole experience was seamless and I cannot give any negatives. "

" The staff at collection and drop off were very efficient. We had no queues to deal with and they even gave us water while we waited because my son remarked that he was thirsty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by YEDIDIA - 31 October 2019

" Auto Europe is my go to site when booking rentals in Europe with very competitive prices, never had any issues "

" Superb, friendly staff, great selection of vehicles and an excellent in terminal location "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EDWARD - 10 October 2019

" All very good "

" Everything very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 08 October 2019

" Easy pick up from the airport and car performed as expected "

" All went smoothly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by DAVID - 07 October 2019

" Very easy to use website "

" Overall experience was very good. Counter staff person at pick up very proffessional. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MANDIP - 04 October 2019

" Friendly staff, car did the job and was lovely "

" Helpful and friendly staff, just a pitty that the website didn't disclose all costs "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 04 October 2019

" Very positive. Better than recent experience with Alamo in France, which involved large unwarranted extra charges and which I am still contesting - I hope with Autoeurope's help.. "

" Efficient; good car; good value: altogether straightforward. Only negative point: the pickup location in a Frankfurt Airport multistorey was very poorly lit, so it was hard to check the condition of the car properly. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RICH - 27 September 2019

" Best insurance inclusive deals on the market "

" Great staff and competitive prices "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by INGMAR - 25 September 2019

" Used Auto Europe several times and was always satisfied. "

" Very clean car and in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ALEXANDER - 21 September 2019

" easy "

" the queue at the airport took way too long and when i finally made it to the front of the queue the staff member at the counter had no record of my booking. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EBERHARD - 09 September 2019

" -- "

" -- "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by SANDRA - 06 September 2019

" I have used Auto Europe many times and have confidence in using them again "

" I had arranged and booked a Fiat 500 or something similar but was offered a Smart car or I could upgrade for only 5€ a day extra. I tried to explain this was not what I had paid for but this appeared to be my only option. In the end I upgraded and was given a large vehicle since I had no desire to drive a Smart car on the the German motorway which I was unfamiliar with. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MUHAMMAD - 31 August 2019

" Very good "

" It was very competitive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HANS - 31 August 2019

" Good service at collection and drop off. Stress free! "

" Very satisfied with service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IAIN - 30 August 2019

" vERY CLEAN CAR AND NEARLY NEW "

" Easy To pICK UP AND DROP OFF VERY HELPFULL "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SEYED EBRAHIM - 28 August 2019

" There was no problems. Pleasant experience. "

" Pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 27 August 2019

" As with all car hire companies, I woul dprefer if there was an express pick up for online members to enable to quickly get going. It always seems quick enough when i get to the desk but sometimes it takes over 30 minutes to get to the desk as it always seems that the person in front of us has hundreds of questions and is getting up-sold options on insurance and fuel... "

" very good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by NICOLA - 22 August 2019

" As above. I feel totally let down by the booking company and car hire company. Just explain to me how you can make a call on a plane to say your delayed ! You know there is a booking you know flights are delayed how about wait for the flights to arrive. "

" So delayed and not in a position to call. Arrived at airport and closed. Told to go to terminal 1 closed. No phone numbers that worked. Single lone female traveller in almost empty airport with no assistance available told till wait to 6am 5.30 hrs wait. Called up the next day to cxl the rest of the booking as had to be collected from the airport and couldn't get back to be told I could not cxl a part booking. Total waste of money and unbelievably poor service. Arrive at a major airport to find no way of collecting your vehicle. What a joke. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by EVA - 22 August 2019

" Y "

" Y "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by HELEN - 21 August 2019

" Was very difficult finding the drop-off garage in Munich. No clear directions provided. We phoned to say we'd be dropping off out of office hours and were told to go to the Baveria Garage outside Central Station. The garage was not signed so we spent a long time driving round to find it. Other than that though, no complaints at all! A great car and good service. "

" Good, but see below. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MOHAMMAD - 21 August 2019

" The lady at the counter was amazingly lovely and kind. She was very professional and dedicated to excellent service. Excellent car. "

" The lady at the counter was amazingly lovely and kind. She was very professional and dedicated to excellent service. Excellent car. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAGMAR - 20 August 2019

" Very friendly staff and good value for money "

" trusted partner, almost brand new car, no waiting time, easy to return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KHALID - 19 August 2019

" You have offered me a good choice of prices and I do thank you so much for that.but kindly in future.please choose for me a better company rather than avis & budget . In general the experience is good with you . Good luck "

" Avis &budget I do have avery bad history with them , that's was in past ,through out the global branches .sorry for writing the truth because I don't like there treament them at all. Any way if I were aware that I am going to rent from avis & budget from the beginning of my rental issues, I will not except the hole issue. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by NELSON - 17 August 2019

" Quick and efficient. "

" Very quick and great experience. Very few rental companies provide such service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by FOUAD - 16 August 2019

" Auto Europe staff were unprofessional in replying to the querries and it ended up tha i paid twice for the insurance and Auto Europe did not agree to reimburse that when i explained that Global rent did not accept the excess insurance which I paid when i reserved the car. "

" Global charged 255 Euros for the insurance which I've already paid it online to Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

FRANKFURT, DE - Reviewed by VALERIE - 14 August 2019

" Excellent service "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PHILIP - 13 August 2019

" Seamless. "

" Excellent service from beginning to end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JENS - 13 August 2019

" Auto Europe were less accommodating with amending my pick-up time compared to the agent at the location. "

" The Sixt agent who dealt with my hire at Frankfurt Airport, Mr Ristow, was absolutely brilliant and provided outstanding customer service. He went out of his way to accommodate a changed pick-up time due to a cancelled flight and was a pleasure to deal with, courteous and highly efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TOM - 09 August 2019

" A good price for the rent. Definitely one of my "to-go" search engines for car rentals. "

" Relatively long wait at the counter, and line only picked up after us. Attending person was occupied with incoming calls and other requests. Other than that, a good experience with AVIS. Upscaled car, brand new. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIBOR - 09 August 2019

" The car was excellent, same as the service, and the staff too. 10+ "

" Everything was very good and efficient. It went over my expectation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NICHOLAS - 05 August 2019

" Nothing negative to add "

" Thrifty / Hertz service at Frankfurt Airport is always really slick, especially drop-off. Unlike in Italy, they always even manage to refill the windscreen washer bottle to! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JASON - 29 July 2019

" great car. good service "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NIGEL - 26 July 2019

" Quick and easy pick up and drop off, excellent service provided with no problems. I would definitely use Buchbinder again. "

" Quick and easy pick up and drop off, excellent service provided with no problems. I would definitely use Buchbinder again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KENNETH - 26 July 2019

" In the end it worked out fine. However, what seemed like a good deal actually cost us more in the end. It would have been better to go straight to Hertz. "

" Not the car we expected - a strange van-type on offer - so had to pay more to upgrade. That was a good choice given the heat. Took for ages to book -in and no one where cars are parked to consult with. Only one person working on desk and complicated problems with people ahead of us. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by JONATHAN - 23 July 2019

" Overall I've had vg experiences with Auto Europe and previous rentals with Buchbinder - so it's a sham they've let me down, so far, on cost of car wash when car presented at beginning of hire - dirty externally! "

" On arrival at Frankfurt AP Buchbinder desk - only 2 agents so took good 10 mins wait before being seen. Was offered a car - inside cleaned ok but exterior not washed/dirty. Would have to wait 30 mins for cleaning or take it now. I had no time so they agreed to pay an auto wash if I used one on production of receipt - which I gave them on vehicle return. Cost approx €13. Still not paid - since 9th July. Dispute in hand with Auto Europe. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by MARK - 17 July 2019

" Brilliant price for 2 weeks car hire "

" Great overall experience. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ROBERT - 15 July 2019

" I learnt that for extra cover it's best to The insurance at the airport "

" Okay "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SIMON - 10 July 2019

" Would have been a 10 but flight delayed and issues getting through to you re this. Sorted at third attempt, staff great "

" Excellent experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 10 July 2019

" I have positive positive feedback from my recent rental experience at Frankfurt Airport. "

" The customer service I received from representative Reinhard Kolsch was brilliant and the process was faultless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RAED - 05 July 2019

" Easy and simple with valuable price "

" This was my first time and was really great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ELOISE - 03 July 2019

" On arrival for my reservation I was given a Volkswagen Tourag , not the same as a Mercedes E Class, I rejected it and he came back saying the best he could do was a Volvo XC60. So I had no option but to accept it. He said you had no Mercedes or equivalent cars. I walk to the garage to see a parking area full of them! I appreciate a booking is for a car type or equivalent, i want given an equivalent "

" On arrival for my reservation I was given a Volkswagen Tourag , not the same as a Mercedes E Class, I rejected it and he came back saying the best he could do was a Volvo XC60. So I had no option but to accept it. He said you had no Mercedes or equivalent cars. I walk to the garage to see a parking area full of them! I appreciate a booking is for a car type or equivalent, i want given an equivalent "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LOGESHWARAN - 02 July 2019

" I did dual payment for one car. "

" At the Alamo car rental center in Frankfurt, they asked me to do another booking since the car is not available. This resulted in dual payment for one car. Not satisfied by the Alamo car rental center. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by SHAHID - 02 July 2019

" SAME AS ABOVE "

" COUNTER STAFF BEHAVIOUR WAS NOT SATISFIED, VERY UNPROFESSIONAL. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by PHILIP - 01 July 2019

" Having to put a €1000 deposit on my credit card before the car was released was not something that was made clear anywhere when I made the booking "

" Having to put a €1000 deposit on my credit card before the car was released was not something that was made clear anywhere when I made the booking "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by OZGUR - 01 July 2019

" Great service Fast Friendly Superb car all good "

" I have had a very good experience Very knowledgable and friendly counter staff, including manager Top service! HOpe to always receive the same! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by STEFANIE - 26 June 2019

" Always been happy with the service "

" 2 hour wait in a queue to get the car. Staff rude. Security deposit still not returned (3 days after return of car) "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by SUSANNE - 10 June 2019

" Not sure whether I would single you out as one of the best car rental companies. I rent quite a few cars per year and this has not been my best experience yet but also not my worst so all good but nothing to shout about either. "

" Car had no antenna, had significant more damage than quoted on the form, which meant taking the car out took a lot longer than anticipated. One staff member was totally clueless, the other one, Massimo, was totally customer oriented and quick to find a solution and saved the day! All in all I had a good experience. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by JAMES - 06 June 2019

" Very good "

" Excellent service nice people to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IAN - 05 June 2019

" If the matter above can be resolved, I will use your services in the future but ONLY with the bigger brands of car hire companies. "

" Firstly we had real issues finding the collection point for the car ad Frankfurt airport is massive. However after 25 minutes of walking with all our luggage, we came across what we thought was the collection point, it was in fact Terminal 1 pickup. The operator on the desk was less than helpful with our current situation. We were a party of 5, one of them was a 15 month old. He suggested I did the paperwork with him then go across to terminal 2 to collect the vehicle, transit time & collection would be 2+ hours. The car being offered (A Ford Courier Kombi) was not the one we requested (A Ford Mondeo Estate), when I questioned this, I was told this was an upgrade, so basically think yourself lucky. I explained we has a ton of luggage which was why we requested and estate car, 'Well we have none' was his reply. However we do have a Ford Edge at Terminal 1, if you want that for €50/day extra, it will also save you the extended time to go across to terminal 2. His attitude and business ethics were questionable at best, he gave us no alternative but to accept the Ford Edge and kept quoting how difficult it would be to get any cars from other dealers as it was late in the day. In the end, in the interests of everyone's sanity I was left no alternative but to pay the extra for the Ford Edge. An issue I will be taking up with Santander. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by BENJAMIN - 04 June 2019

" No comments "

" My booking was for a Mercedes CLA and while it is clearly stated that Avis does not guarantee the exact model, my Volvo SUV was not at all a "similar" vehicle. A BMW 3-series or even a Insignia would have been similar, but instead I had to drive 100 miles alone in this over-sized "tank". "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by JILL - 15 May 2019

" The Auto Europe part was much easier than actually picking the car up! However, more clarity on cross-border fees would be good. I had to really dig into the T&Cs to get this information, which for a European rental is a frequent requirement. Since it can vary considerably between rental companies it would be better if it was clearer. "

" Finding the location at Frankfurt Airport Terminal 1 was very unclear - it took me a long time to find it. When I arrived, the counter was shared by Alamo, Enterprise and ?National and it was very unclear where to queue. Too much upselling - the clerk tried to sell me a bigger vehicle which I didn't want, plus a sat nav that was already in the car. I was also offered to pre-pay for a full tank of diesel, which was a clear attempt at making money out of me as it's almost impossible to return a car completely empty. It also wasn't possible for me to pay the cross-border fee on my debit card and then the deposit on my credit card. I really don't understand why this had to be a single transaction and it was really inconvenient as I don't use my credit card normally. Finally, I booked a group A car and was given group C. I specifically wanted a SMALL vehicle and feel like Alamo had enough notice to get one in place at a huge airport location. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTOPHER - 06 May 2019

" Very trouble free experience "

" Smooth pick up and drop off. No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIMOTHY - 04 May 2019

" Good price – very happy. "

" The whole experience was very impressive – from the online booking, to the professionalism and politeness of the guy at the pick up desk, and especially the extremely polite and friendly chap who took the car back at the end of our trip – he was excellent. My only slight complaint would be the very long wait at the pickup desk at the airport – only one of the counter positions was staffed and quite a long queue built up. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by EVA - 22 April 2019

" Reassuring staff on drop off friendly and welcoming "

" No queue on arrival, courteous staff offered me water. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TORBJORN - 25 March 2019

" See above comments. "

" Did not get my car from interent but buchbinder instead, would never use them if I had known. Won't be using again as you can't guarantee the rental company. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by MICHAEL - 01 March 2019

" Exorbitant charge for child booster seat. They (Alamo / Enterprise) didn't have a car ready despite it being booked and reserved several months ahead of the pickup time. The car wasn't full of fuel as stated on their rental forms. "

" Child booster seat rental was very expensive - more expensive than buying a new one. However, when picking up the car and needing a booster seat for the safety of a child there is no other option but to pay the exorbitant cost. This leaves a feeling of being ripped off. The rest of the rental was good but the charge for the booster seat makes me want to use a different company in the future. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ELISA - 12 February 2019

" Because my friend was to other countries besides Germany. The staff made it simple to go over borders. And the unlimited miles made it a worry free trip. Thank you, Buchbiner! "

" When I arrived to pick up a car, Buchbinder was very helpful. I always want to know about the drop off process before I leave the airport, and way back through the airport. The counter staff was so helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GORDON - 16 January 2019

" Very stressful experience in exit & return at frankfurt airport - traffic and complex road layout make it very difficult - of course not your fault - some prior guidance might have helped - and some satnav addresses - might have to consider renting off airport if we ever do frankfurt again "

" Very stressful experience in exit & return at frankfurt airport - traffic and complex road layout make it very difficult - of course not your fault - some prior guidance might have helped - and some satnav addresses - might have to consider renting off airport if we ever do frankfurt again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SABINE - 09 January 2019

" I can recommend this company. "

" All was easy and staff was very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TADEUSZ - 09 January 2019

" Car on your booking site was not the same as car from rental company. Required 4 door car but offered 2 door v.small car. Needed a four door car "

" Car originally booked was not same as offered by rental site. Order was for a four door 500L as shown in your picture. Actual car offered was a 2 door 500. They contacted U before replacing with 4 door fiesta. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by DAVID - 31 December 2018

" Easy process, used many times. "

" Very pleasant, very efficient, very happy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TRISTAN - 20 December 2018

" Na "

" Flight landed 1 hour late and you had given away the vehicle I paid for. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JURGEN - 14 December 2018

" all my comment is in 3. "

" Would like one day to have the car I selected and not just equivalent to. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by DAVID - 11 December 2018

" Should mention the terminal to pickup from "

" Overall OK but a long wait at the airport for the car to be made ready. The voucher saya pick up from the airport but no mention that the rental desk is at terminal 2 in frankfurt - a long way off "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by OSBORNE PHILIP - 06 December 2018

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by MARTIN - 05 December 2018

" Good value by using this site. "

" Well managed. Sea free experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KARL - 02 December 2018

" The collection process takes way too long. The US model is a good one, in which the keys are essentially waiting. It takes seconds. With this. it's as though I hadn't made a booking in advance. Lots of typing, scratching of chin, etc. Eventually it worked just fine, but took 20 minutes instead of the 2 that it should have taken. It MAY be just a Germany thing because Germany is in the dark-ages with eCommerce. Drop-off was excellent - technology-driven, took seconds, etc. Exactly as the collection should be. And yes, I get that ID and driving licence needs to be checked, but that's about it. "

" The collection process takes way too long. The US model is a good one, in which the keys are essentially waiting. It takes seconds. With this. it's as though I hadn't made a booking in advance. Lots of typing, scratching of chin, etc. Eventually it worked just fine, but took 20 minutes instead of the 2 that it should have taken. It MAY be just a Germany thing because Germany is in the dark-ages with eCommerce. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 11 November 2018

" The car was very low standard. I had booked a estate car and got a Dacia Logan. Also the drop off at Munich was. Just leave the car in the car park. Nobody from Buchbinder was anywhere to be seen. Would not recommend this car hire company "

" The car was very low standard. I had booked a estate car and got a Dacia Logan. Also the drop off at Munich was. Just leave the car in the car park. Nobody from Buchbinder was anywhere to be seen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by PAUL - 05 November 2018

" Generally good, vehicle was top of the range and exactly as required. "

" Drop was simple although collection was a little long winded and was asked to upgrade by the Alamo counter-staff at every point which became very annoying!! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GUY - 25 October 2018

" overall good "

" pushing additional insurance which should be unnecessay "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by COLIN - 23 October 2018

" Their prices are cheap for a reason, make sure you carefully inspect the car upon pick up and log anything you find on the paperwork, take photo's of anything you find and also the mileage before driving the car. "

" 1000 Euro deposit is not mentioned until pick up. Upon collection there is no mention about inspecting the car for damage, I inspected the car and found 2 scratches and when I asked the guy to verify them he was reluctant to verify them so I refused to take the car until he did, glad I insisted on this as when I returned the car the guy inspected it very closely and seemed happy he found the two scratches until I produced the paperwork showing them, overheard a guy complaining about being charged for a scratch that he said was already there..... "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by RICHARD - 22 October 2018

" Great service, thank you. "

" The service was first class. I was really please with the car and the naviagtion system. Would definately book with you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JONATHAN - 21 October 2018

" I rented a Golf or similar and was given an extremely basic Opel Mokka. The car on your website usually bears no relation to what I actually receive. "

" Given a very basic car, registered in Slovakia, and equipped with snow tyres. Extremely noisy and poor handling and braking on dry autobahns. There is absolutely no reason to have snow tyres fitted at this time of year. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by DAVID - 21 October 2018

" Every thing was ok save for the damage car pick up to which i am now held accountable for. "

" Where the car was pick up was very poor lighting causing me to miss reporting damage below the front bumper. When I return hire I report the damage to which i am now being held accountable for, i have 3 witness in the car to confirm damage was not cause by me, also my driving was all motorway driving and who ever was driving when this damage occurred would have known. I ask for cameras to be checked as this will prove damage was present before i lifted car. I was told i had cause the damage which i know i did not. I feel this is a money racked and no doubt many customers will be charged for this damage as who ever had check the car before me had NOT recorded this damage. I have not a problem paying for damage i have done but will not pay for damaged done by someone else. Regards David "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOSEPH - 18 October 2018

" Very disappointed in a reputable company like Hertz behaving this way. "

" There was existing damage that I was not able to see in the darkness when I collected the car from the underground car park. On return they found a small dent that could only be seen in sunshine. They are trying to overchange me for this small dent. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by FRANK - 18 October 2018

" perfect, seamless, efficient "

" none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARTIN - 10 October 2018

" Excellent value. Was anticipating extra charges at the collection/return point, but had a zero bill at the end. "

" Took a while for counter staff to get the car, but the process was very easy. Tried to upsell insurance and car type. Ended up with a much bigger car than expected (or wanted) despite refusing upgrade. Rear child locks were active which actually trapped one of our party in the back, unable to escape. Could have been very dangerous in an accident. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MATTHEW - 03 October 2018

" was good "

" Was OK. Price was so good i realise now because of the £800 excess. Also would be nice to have it more clearly pointed out that the drop of terminal was 2 not 1, even though interrent had a sign in terminal 1 "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MICHAEL - 01 October 2018

" Booking is ok - but Buchbinder like to get incoming flight details and there is no obvious way to add them to the booking "

" Insufficient counter staff so probably 30-40 minute wait to receive car; car had significant damage which was not recorded on the paperwork "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by KENNETH - 30 September 2018

" As above "

" 2hrs to get car. Total disaster. Missed appointment. Never did a review in my life before. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by PETER TIBOR - 29 September 2018

" Had a nice upgrade to my choice since they had no other car at that point so very pleased! At the drop off the inspection was very professional in manner. Very sayisfied as always! "

" Always a good experence in any country!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JEREMY - 28 September 2018

" I had to make a last minute change to the driver. Very efficient and helpful operator. "

" As usual there was damage to the vehicle, which was not shown on the book out form. There is never any damage shown, but nearly all vehicles have some damage. Alamo are terrible for this! No one from the company available in the garage, I had to go back up to the terminal to sort it out. As a regular customer this is a weekly occurrence! Annoying and time consuming. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by PETER - 26 September 2018

" Excellent experience right through the process from booking through Auto Europe to service and vehicle provided by Avis. "

" Overall - very good. Service provided by staff was excellent both at pick up and return, while the vehicle (Toyota Auris) was near new and in very good condition. Only one minor defect with the vehicle was that Audio on the map guidance system was not very audible even at maximum level. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by RENEE - 22 September 2018

" Efficient and friendly staff, great car !! "

" Efficient and friendly staff, great car !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CLAUDIA - 19 September 2018

" Great deal and great communication "

" Car seat hire is too expensive. You can buy new ones for the price of hire! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GRAEME - 19 September 2018

" Overall an average experience "

" There was a large queue for collection of the vehicle and empty counters. It also wasn't clear that the only collection point as in Terminal 2 "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CAROLINE - 19 September 2018

" Great service, lovely car and would definitely use them again. "

" It was a very simple process, polite and friendly staff and fantastic little car perfect for my needs. Unfortunately, i couldn't find the fuel station close to the airport they'd suggested so had to pay the premium on the petrol at the end so should have allowed some extra time to find somewhere. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NICHOLAS - 17 September 2018

" Autoeurope are always good to deal with. "

" I normally use Thrifty and this hire was OK, (although some prior damage was NOT on the rental agreement, so I was delayed for 30 minutes whilst this was recorded). On my two previous Thrifty hires (both in Italy via Autoeurope), one in Florence and one in Bergamo, BOTH vehicles were supplied with completely empty screen-wash reservoirs (this is illegal in the UK) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AHMED - 11 September 2018

" No comments "

" The insurance was a robbery of 35 € per day will bigger names are charging 20 € per day "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LOUKIS - 10 September 2018

" Booked an Audi A3 or similar. I was told that Audi A3 was never in the category of the booking (CXMR). The correct category for A3 would have been DCMR. Instead they gave me a Vauxhaul (Opel) Astra! Spent over an hour on the phone with AutoEurope who would not resolve the issue but instead told me to contact customer services after the rental was completed "

" Booked an Audi A3 or similar. I was told that Audi A3 was never in the category of the booking (CXMR). The correct category for A3 would have been DCMR. Instead they gave me a Vauxhaul (Opel) Astra! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by RAYMOND - 04 September 2018

" It is just great to come off a flight and have a seamless, friendly service. "

" Hassle free service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ARTHUR - 02 September 2018

" Easy!! "

" No issues whatsoever. Check in and out was easy. Customer Service was excellent and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CARMEL - 29 August 2018

" We specifically asked at the counter about cross border tolls and we were told that we didn't have to pay. We were caught in Austria not having paid the toll and we were fined Euro 120 "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BJARTE - 29 August 2018

" Nice and helpful staff, car as expected. "

" A bit of a wait at the Sixt counter at Frankfurt, but very pleasant and helpful staff. The car was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MANMEET SINGH - 26 August 2018

" Worst experience with SIXT. I was told by the counter staff that I don't have an excess insurance even though when I told them I have bought it online with Auto EUROPE. He insisted on buying it from them for which he charges me 44 euros extra. He even told me to book it directly with SIXT to avoid confusion. This was not the only thing, I booked for Mercedes car but he told me due to it's unavailability they will offer me a SUV and to my surprise when I picked it up it was ford kuga which I won't call it as SUV. I finally dropped the vehicle at the same place from where I picked and went to counter of SIXT to ask for refund of additional cost which I paid for a drop at different location..for which again they asked me to talk to Auto EUROPE. One of my worst experiences of renting a car. "

" Worst experience with SIXT. I was told by the counter staff that I don't have an excess insurance even though when I told them I have bought it online with Auto EUROPE. He insisted on buying it from them for which he charges me 44 euros extra. He even told me to book it directly with SIXT to avoid confusion. This was not the only thing, I booked for Mercedes car but he told me due to it's unavailability they will offer me a SUV and to my surprise when I picked it up it was ford kuga which I won't call it as SUV. I finally dropped the vehicle at the same place from where I picked and went to counter of SIXT to ask for refund of additional cost which I paid for a drop at different location..for which again they asked me to talk to Auto EUROPE. One of my worst experiences of renting a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by MRS SARAH JANE - 19 August 2018

" Excellent service and friendly staff "

" Very good service and thankyou for the upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RICHARD - 17 August 2018

" Very good "

" Staff very efficient car lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NICOLETE - 10 August 2018

" AutoEurope could have done more to help in a difficult situation (flight cancellation) than they did or were willing to do.... "

" Awful. Telephone contact with a lady was fabulous. At the airport counter it was awful, rude and unacceptable. A full letter will follow. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by PANTOLEON - 09 August 2018

" All ok "

" Very good experience over all. The only thing was we walked to the car 20 minutes and only to find out that we needed to walk back to a different location to pick up the keys. We asked for a manual car and got an automatic car. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 30 July 2018

" delightful staff at the counter, did not hassle me to take any add ons, car was new "

" very quick counter service, upgraded for free from vw golf to Mercedes c220, low excess deposit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DONATO - 30 July 2018

" Not very good "

" We arrived at the desk and they said because we where late ( flight delayed) they had given our car out which we had paid up front in full so it cost me £ 150.00 euros for an up grade because they did not have another one like we ordered and the last day of hire the brakes where grinding I should have had a free upgrade "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by WERNER - 29 July 2018

" All fine "

" Very good "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SAMAN - 26 July 2018

" It has been 25 days and you have not refunded me yet............ "

" The Interrent staff refused to give the car, he even made fun of me by saying "is this a driving license for driving a plane or a motorcycle" worst attitude ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by JESSE - 20 July 2018

" 0 "

" The car we had booked was not available when we went to the desk. The attendant told us it was because we were 1hr late . We explained our flight wa delayed, but the car was paid for and should not have gone to another customer. The attendant told us the only option was for us to pay for a bigger car, I said no. He then said he could find us an alternative car but would have to wait for 40mins. Bearing in mind I was traveling with my 3 year old daughter, this was unnaceptable. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SOHAN - 18 July 2018

" Very pleased "

" Efficient service - no hassles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KIN LOK - 08 July 2018

" OVerall positive except for the return of deposit. "

" The Pickup was excellent and the customer service was patient. We were able to get a car of the right size although the reserved model was not available. But after the return i had not received the refund of deposit till now. This is frustrating as it means i would have to pay the Credit card bill even though its a deposit if not i will incur finance charges. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARTIN - 03 July 2018

" Generally good, sometimes needs to look closely at the rental companies qualify "

" Had Ford Mondeo or similar car booked. After 30-40 mind waiting, I was told the only 2 cars are Ford EcoSport ( mini SUV). Staff told me take it or go and complain to your broker. If I hadn't have to travel for a meeting, I would have tried to switch the company. Terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by ALAN - 26 June 2018

" Confusion with flight arriving at terminal 2 and car at terminal 1 "

" Slight delay and confusion at pick up but otherwise totally satisfied Brand new A Class and hassle free One point, not sure if possible but it would have been nice to have SatNav in English - I couldn't figure out if it was possible to have directions in English rather than German Now fluent in German SatNav speak "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NICHOLAS - 25 June 2018

" Probably the easiest car hire experience ever, (Rome Fiumicino airport please take note)! "

" Great service. Was seen to at the FRA T1 Hertz desk almost immediately and everything was easy. A1 from me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JEREMY - 22 June 2018

" A good experience for once, after many, many negative ones at this hire counter. Long may it continue! "

" Unusually the counter staff member was friendly and efficient. Even more unusually the vehicle was in good condition. Have Alamo/Enterprise finally got their act together? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IAN - 16 June 2018

" we not got the car with unlimited miles as we ask for "

" when we booked the car we specifically choosen a car with unlimited miles but when we picked the car up we noted that the staff wrote down the miles so we knew that we have to pay extra for miles over the limit but no one said anything to us about that . so we will NOT tell our family and friends to hire from your company "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 3

FRANKFURT, DE - Reviewed by LAURENCE - 16 June 2018

" Very rapid and smooth check in.Even swifter return service "

" Very quick collection and return.Excellent and courteous service from lady receptionist. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LAURA - 10 June 2018

" Everything top except weird dropoff "

" It was a bit confusion at the drop off because there was no one from interrent/ Buchbinder and I just got told by a Sixt employee to leave the car there with the key inside. It felt a bit weird, but at the same time very convenient if indoor have to wait for someone to check. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JEREMY - 08 June 2018

" Give your counter staff some training. Modernise your paperwork. Go to your desk at Copenhagen Airport and see how it can be done - courteous, quick and efficient. "

" I rent from this location weekly. Counter staff are surly and indifferent. They always claim the vehicles are undamaged, but there is always damage on them which then needs a member of staff to inspect, causing delay. They NEVER show existing damage on their forms, but then go over the vehicle with a fine tooth comb on return. They are the Ryanair of car hire - the cheapest, but with zero customer service. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by GARRON - 30 June 2015

FRANKFURT, DE - Reviewed by CAROLE - 28 June 2015

" The drop off in Munich was a nightmare, there were no signs to the drop off depot & when I eventually got there the staff were very unhelpful. The man did not explain the check-in procedure at all, I found it a very confusing & upsetting process. I had filled up with petrol on the way into Munich but due to getting lost had obviously used a little fuel & the check-in man just kept saying that the fuel was not full, he didn't say whether he wanted me to go & fill it up or whether I had to pay an excess. "

" The collection of the car at Frankfurt airport went very smoothly & the staff were helpful "

FRANKFURT, DE - Reviewed by GOTTFRIED - 12 June 2015

" A bumper scratch could not be seen till I left the underground carpark. I left the car to inform the hire company in the terminal. Afterwards I had to pay to leave the car park! Silly money but I lost almost an hour! "

" If rental companies state the car is blemish free it should be, it is no good saying:"Make sure it is...". "

FRANKFURT, DE - Reviewed by AYOBAMI - 21 May 2015

" Very satisfied with the car that was provided on arrival at Frankfurt Hahn. The return of the car was so smooth and all seems okay. "

" Very satisfied with the car that was provided on arrival at Frankfurt Hahn. The return of the car was so smooth and all seems okay. "

FRANKFURT, DE - Reviewed by GARRON - 18 May 2015

FRANKFURT, DE - Reviewed by ANNA - 18 May 2015

FRANKFURT, DE - Reviewed by MAUD - 30 March 2015

" No interaction with Auto Europe so far for this rental. Convenient to have the car company ratings and to be able to compare tariffs. "