AUTO EUROPE GLASGOW, GREAT BRITAIN Car Rental Reviews

GLASGOW, GB - Reviewed by SHELLIE - 26 August 2025

" I Happy to use again and would recommend. "

" I returned the car full and have been charged nearly £10 for 2.5 litres of fuel. I was told to leave the car and it would be checked in my absence so this wasn't agreed at the time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by BRUCE - 25 August 2025

" Very happy to recommend Auto Europe "

" Excellent throughout. Only criticism was that on returning the car there was no space to get in the return bays. Thankfully, a really helpful staffer realised the situation and quickly sorted space for everyone and she even processed our return very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOSEPH VICTOR - 22 August 2025

" Very satisfied "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CRAIG - 21 August 2025

" The car had not been checked properly when I picked it up as the bumper was damaged and the bonnet was partially open. Now Alamo are trying to charge me for the damage but I have pictures showing it was damaged when I picked the car up! "

" The car had not been checked properly when I picked it up as the bumper was damaged and the bonnet was partially open. Now Alamo are trying to charge me for the damage but I have pictures showing it was damaged when I picked the car up! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by EMMA - 20 August 2025

" I mad several phone calls between both auto Europe and Europcar to try and recover the payment I made for the car which I wasn't issued. Both companies just told me to contact the other and I've been left extremely frustrated and in financial difficulties. I required the car to get me and my daughter to hospital for her going in for an operation and incase of a medical emergency after her operation to get me back to hospital. So during such a stressful time already this was made worse by better by left empty handed "

" I was refused the car and was left with no car and no refund. Counter staff were not helpful and explained that they would contact Auto Europe for me to be refunded however this was not done and I've been left upset angry and with car but out of pocket in financial trouble "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by RUARIDH - 10 August 2025

" Excellent customer service. Very pleased with vehicle. Good value for money "

" Excellent customer service. Very pleased with vehicle. Good value for money. Clearly explained how charging process for EV. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SHANI - 08 August 2025

" See above. "

" I had rented the car for three weeks but ended up leaving it back after 11 days. When I enquired about thd possibility of a refund I was told I wouldn't get one. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PHILIP - 27 July 2025

" Very good. "

" Very helpful and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MALCOLM - 16 July 2025

" All dine on line, have only spoken to customer service once, a little of As yet had NO repply to my issues "

" Custermer service in arruval good, but when there was a prblem silence. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PER-OVE ROGER - 10 July 2025

" One Word,hassle-free "

" Friendly staff,smooth pickup and return the car as well,very pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by OWEN - 10 July 2025

" Great. No trying to sell insurance if you have adequate cover "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PIERS - 03 July 2025

" All went well. No problems. Dropping off very easy and quick. "

" Good car for the money. Slight hitch on the collection, but sorted out without too much delay. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DAVID - 29 June 2025

" I didn't know what to expect when using a third party for car hire but I was pleasantly surprised by how easy it was, and how much cheaper it was than going directly to the major companies. Everything went really smoothly. "

" After filling in the paperwork to collect the car I went to the collection point to pick up it up. I had been upgraded, but i had booked an SUV and this wasn't one. I went back to the desk and told that them I needed an SUV because of some hip issues, easier to get in and out of. Changed the vehicle no problem. Handed the vehicle back the evening before I was supposed to as I had an early check-in at the airport. Again no problem. Really nice people, happy to help and really nice cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALEX - 17 June 2025

" Seamless "

" Overall, very good. Efficient pick-up, efficient return "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by JOHN - 22 May 2025

" Pleasant staff , and efficient car, but total expense would make me hesitant to recommend or use again "

" Locality of desk unclear on arrival at car rental building. Full cost of hire rather confusing, and additional, but necessary extra insurance made the hire very expensive for the period hired "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PHILIP - 13 April 2025

" Quick, easy and excellent service, will use again "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by STEVE - 10 April 2025

" Good service apart from smell of car "

" Horrible air freshener in car smelt of stale tobacco "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by ROBERT - 30 March 2025

" The people were a bit abrupt. We were given an "upgrade" to a larger car. I would have preferred a smaller car. The fuel policy was not from full to full as I was expecting. Had to guess how much fuel to add when the car was returned. "

" Had to wait 25 minutes for pick up from Arivals. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PIERCE - 21 March 2025

" I was told my coverage through auto-europe didn't cover me well enough and felt I was upsold insurance. I was put in an a compromising position and had no conviction about the protections of the auto-europe policy. I'm not sure i'll use this again unless I know exactly where things stand with your service vs that of the rental company "

" I was told my coverage through auto-europe didn't cover me well enough and felt I was upsold insurance. I was put in an a compromising position and had no conviction about the protections of the auto-europe policy. I'm not sure i'll use this again unless I know exactly where things stand with your service vs that of the rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GAVIN - 02 March 2025

" Helpful staff, "

" Staff very welcoming, offered advice "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by ESTHER - 27 February 2025

" Counter staff member was very friendly and efficient. The car was quite complicated (I've never driven keyless before), so a handover would have been very useful. "

" Counter staff member was very friendly and efficient. The car was quite complicated (I've never driven keyless before), so a handover would have been very useful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GLYNN - 26 February 2025

" Xx "

" Very efficient staff, rapid processing and competent management of the whole rental "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by RAGHURAM - 09 February 2025

" Simple easy and reliable "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by EMMA - 06 February 2025

" Great experience, highly recommend "

" Great service, very friendly man working on the front desk. Fantastic car too. Very impressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TOUQEER - 31 January 2025

" Rented the car through AutoEurope under a B2B agreement, and the vehicle was provided by Europcar. My booking was for a Citroën C3 Aircross, but I was instead given a Škoda Fabia, which is a smaller vehicle with less boot capacity and not as comfortable as the C3 Aircross. The car was rented for a journey of approximately 1,000 miles, and unfortunately, the experience was not as comfortable as expected due to the downgrade in size and class. I understand that rental companies may substitute vehicles when necessary, but the replacement should be of a similar class to what was originally booked. I would appreciate your clarification on why this substitution was made and how such situations can be avoided in the future. "

" Rented the car through AutoEurope under a B2B agreement, and the vehicle was provided by Europcar. My booking was for a Citroën C3 Aircross, but I was instead given a Škoda Fabia, which is a smaller vehicle with less boot capacity and not as comfortable as the C3 Aircross. The car was rented for a journey of approximately 1,000 miles, and unfortunately, the experience was not as comfortable as expected due to the downgrade in size and class. I understand that rental companies may substitute vehicles when necessary, but the replacement should be of a similar class to what was originally booked. I would appreciate your clarification on why this substitution was made and how such situations can be avoided in the future. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CRAIG - 28 January 2025

" I would like a refund. 0lease can you contact me on +44 7788 318 348 Craigshimmons@hotmail.com "

" The counter was closed when I went to pickup the car because of bad weather. All other hire car company staff were there. I would like a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by RANDALL - 23 January 2025

" I had a wonderful experience "

" Wonderful company to work with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JACQUELINE - 09 January 2025

" Very straightforward and affordable, definitely recommend. "

" Very helpful team, thank you . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by NICHOLAS - 15 December 2024

" All good. Could just do with 'Dollar' being included in the car hire sign at Glasgow Airport (you go to the Hertz desk) as it can lead to confusion/ "

" It all went perfectly well. As I visit my daughter a few times a year, I am likely to use Dollar again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JACQUELINE - 13 December 2024

" Just excellent ! "

" Excellent customer service , and a very straightforward process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DAVID - 11 December 2024

" . "

" It was all good, but I thought they were a bit heavy handed on the attempt to sell me more insurance. I had already bought the full cover from you, and I told them that, but to no avail. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by BRYN - 25 November 2024

" Horrible I felt scammed "

" I feel like I was scammed . The pick up shuttle was fine the person helpful . At the depot they said I could not use any of my 3 cards to pay the deposit . On the front part of the voucher it refers to a security deposit secured by credit card . It does NOT there stipulate the restrictive nature of the cards used by green motion for deposit . It is in the small print on one of the 5 or 6 pages . They said the only option was to pay an extra £45 per day / ( nearly £200 extra ) using the cards they would not accept for deposit . I phoned your customer service who simply told me I should have read every single bit of the terms and conditions . They agreed it was not clear on the main page of the voucher . I then hired a car from hertz for very much less than green motion additionally asked for , and not much more than I had paid to you for 4 days £63 . I believe it is a scam you should not be using green motion "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by SAMUEL - 25 November 2024

" Would definitely recommend "

" Staff very pleasant and helpful upgrade to car we had hired,very pleased with service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DEREK - 18 November 2024

" Good "

" Disappointed that the car only has 10 miles of fuel in which meant l had to drive in the wrong direction from my expected travel to get fuel first. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by LAURENCE JAMES - 04 November 2024

" as above "

" Issue we have is that the booking was made with clear £1200 excess and full insurance. Counter staff advised excess £2500 - more than double!!!! The additional insurance that was pushed was more than the hire cost. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CAROL - 03 November 2024

" Easy to book and understand what is required. "

" Great location to the airport and the courtesy transport to and fro from car hire site. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CLAIRE - 09 October 2024

" Happy to use again. "

" Pleasant, helpful staff. Remembered me from previous visit! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DEREK - 05 October 2024

" I seen some negative reviews but I suppose there is no pleasing some people or some may not conform to Ts and Cs. From my perspective, positive experience from everyone I dealt with in Green Motion. "

" I seen some negative reviews but I suppose there is no pleasing some people or some may not conform to Ts and Cs. From my perspective, positive experience from everyone I dealt with in Green Motion. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by DEIRDRE - 02 October 2024

" Above "

" I thought the car was quite old... I wasn't fully trusting it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by JOHN - 29 September 2024

" See above. "

" I had to wait 45 mins at the airport for the shuttle bus. When I complained I was given no explanation and no apology. Member of staff who served me was very unfriendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GLASGOW, GB - Reviewed by PHILIP - 25 September 2024

" Please see my comments above. "

" Disappointingly, my plane was late and I arrived at Green Motion Glasgow Airport at 8.02pm, but they had already closed at 8pm. Whilst I got a car (a different one to my booking) on the the following day, I was still out of pocket for £40 for 2 taxi fares leaving and returning to the Green Motion office. The big issue is that whilst I supplied AutoEurope my phone, email and flight details, Green Motion said that AutoEurope had not passed that information on to them so they did not know my plane was late or, even if they did, they did not have my contact details. I am surprised to hear that AutoEurope do not supply such details to Green Motion as that would be important information for them to monitor the arrival of a customer or whether they need to stay open longer to be able to provide the rental car. This seems to be a major flaw in the booking system that needs rectified, I'd appreciate your feedback on this issue. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MAURICE - 24 September 2024

" Very friendly and efficient staff. Particularly Dawn during my car return "

" Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by NICHOLAS - 21 September 2024

" Excellent customer service at both pick up and drop. Great job "

" Very efficient and organised. Highly positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GRAHAM - 20 September 2024

" Good experience although recharging cost on electric car seemed extremely high which I guess is why the hire charge seemed low "

" The person I dealt with at Hertz could not have been more helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SOTERIOS - 19 September 2024

" The rate was the cheapest online and reasonable as compared to other similar cars from different companies. The car was in good condition and clean. Ordering on line via Auto Europe was straightforward with available choices clearly displayed with prices. "

" From picking up the car to dropping off the service from the staff was great. The car was in good condition and spacious. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SOPHIA - 12 September 2024

" As I said, my flight was cancelled and by the time the office opened I was told I was too late for a refund. I found out after midnight my flight cancellation and your offices don't open until 8am. Stuffed and robbed "

" My flight was cancelled. It took ages to get through to someone and I never got a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by CAROL - 05 September 2024

" Professional from start to finish "

" From start to finish the staff were amazing. Helpful and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JAMES - 03 September 2024

" B "

" Great customer service at each end "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by GEMMA - 02 September 2024

" Terrible "

" USELESS COMPANY "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by GEORGE - 27 August 2024

" As previously the whole process of booking with you is simplicity itself - hence why I used you again so readily. "

" Along with other renters we had to stand in the car park (15-20 mins) and await a prepared car. When it arrived we then had to endure the spiel about the various excesses delivered in a way to frighten the unwary. Then when we were finally about to get the key it was discovered that my booking was completely mixed up with another when they tried to charge me circa £1500. When you add this to the differing email instructions I had received about what to do at Glasgow Airport, having already completed the 'accelerated' check in details - I was not impressed. Compared to my experience at the beginning of July (UK5670520) with Hertz it was chalk and cheese. Sorry for the rant. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by PRATYUSH - 23 August 2024

" Can AutoEurope highlight the key points for each rental company? Also, is it possible to highlight the excess for each company? This will help decide the best rental provider. "

" Good experience, though there is one thing I wasn't aware of - that a breakdown cover is not included in the rental. I don't know whether this is an Alamo policy or with all rental agencies. Fortunately, I didn't have a breakdown otherwise it would come out of my excess. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by STEPHEN - 21 August 2024

" Everything was perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SALLY - 20 August 2024

" As above "

" Very disappointed. Charged an extra £180 just because we don't own a credit card. That means it was £250 to hire a car for 3 days. Appalling value for money. A real rip off. Which is a shame because the staff member was lovely and the car condition was great. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by KENNETH - 20 August 2024

" Nightmare.. "

" Nightmare. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by CATHERINE - 16 August 2024

" Too much up selling at the book in desk with no information about the makes and models of cars. "

" I didn't like the hard sell at the desk when checking in. I had already upgraded at my cost before arriving at the car hire desk. I thought I was being offered a car at the grade I had booked but it turned out to be bigger and therefore more expensive for additional insurance cover. I went to see the first car offered and it was too big. I went back to the desk and after after a wait was given another set of keys. It was a similar make and model and too big. I went back again and after quite a long wait was shown another car. I believe this was the grade of car I had originally booked. I was given given an agreement which then said there was no damage on the car. There was. Fortunately one of the staff outside noted it and signed my form. This whole process took over 1.5 hours Not a very satisfactory experience and I believe I should be sure a part refund got my additional insurance cover as the grade of car I hired was lover than what I had paid for. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 5

GLASGOW, GB - Reviewed by STEVEN - 14 August 2024

" Very good service all round "

" A nice upgrade and a very simple collection and return. Staff friendly. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MARTIN - 13 August 2024

" Very pleased with car & it performed well. Happy to use Green motion again. "

" No problems except the car had been damaged but recorded on collection. Car drove well & very pleased with it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by HANNAH - 10 August 2024

" Don't know the difference between hertz and auto Europe to be able to comment "

" Peggy was fantastic! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by WILLIAM - 04 August 2024

" Booking and dealing with autoeurope was great. However being scammed has not left a great taste in my mouth. "

" I was offered additional insurance by customer service agent Ewan. When I told him I already paid 4.99 per day when I booked for the same coverage he ignored me and asked me to sign the paperwork to drive the car away. I again said I already had this and he said it was a matter of routine. Lo and behold after I return the car l get a bill for for approx 24pounds per day for his insurance coverage I already paid the above mentioned 4.99/day for. It is absolutely unthinkable that in this day and age that this can happen. I have made a complaint to eurocar who have denied the complaint! What can Auteurope do to help me get reimbursed for what I believe to be a scam? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ROWLAND - 03 August 2024

" All good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MARK - 03 August 2024

" Overall good experience and sure everyone will be sorted out eventually but left us very short of funds this month. "

" This was a much better experience with Green Motion than I previously had. Staff were very friendly and helpful, not pushy with upselling this time however information about return of deposit and further payment taken for damage was not accurate "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOHN - 22 July 2024

" As above "

" Very pleasant, courteous & helpful member of staff at reservations counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by LUKE - 22 July 2024

" Excellent service, very pleased "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MICHAEL - 19 July 2024

" Auto Europe experience was very good, with competitive pricing and several car options and companies to choose from. "

" Great experience with counter staff, and was provided with a free vehicle upgrade. Unfortunately on the 3rd day of my rental the car reported a red light warning on the dash for low oil level. I called the breakdown line and they sent an AA truck to assist. I was stranded for over 2 hours while waiting for the AA truck to resolve the problem. The AA technician confirmed the oil level was at the minimum and needed topping up, and commented that he would expect a car rental company to check this prior to releasing the vehicle for hire. No compensation was offered from Europcar for this inconvenience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GLASGOW, GB - Reviewed by GEORGE - 16 July 2024

" User friendly website, efficient filter options and very clear and concise explanations of what was and was not included. Very pleased indeed. "

" Efficient and pleasant enough airport car hire experience, however the return procedure could have been better explained and/or signed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TREVOR - 03 July 2024

" Avis rental desk not manned, when we arrived on time. Had to walk to cabin in car park, and then sent back to the arrival desk. No joke when you have luggage to cart backwards & forwards. Not impressed. "

" Avis desk not manned when we arrived. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by BARRY - 01 July 2024

" It was all very straightforward and easy (as always!) "

" It was all very straightforward and easy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by BRIAN - 26 June 2024

" A very stress free experience "

" Desk person Angus was extremely pleasent and very hrlpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TIMOTHY - 19 June 2024

" All went smoothly "

" Good all round experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DAWN - 18 June 2024

" Car was great - pre-existing damage clearly demonstrated. Would have been helpful to have a quick brief about the car (as no manual in the glove box) - had to ask another MG driver how to access the petrol cap. Returns process very easy. "

" The agent at pick-up was adamant that I didn't have ANY insurance cover booked for the vehicle (which was totally incorrect).A less confident person (or someone who doesn't check their paperwork) could well be BULLIED into paying for additional cover they DO NOT NEED.I Assume the agents get commission for additional cover ? - not very pleasant . "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MICHAEL - 07 June 2024

" See above. Shocking experience and I am out of pocket by £524. "

" It was actually Hertz. I wish to make a formal complaint about this booking. I arrived at Glasgow airport to be told that only electric cars where available. I was travelling around Scottish Highlands so clearly electric would be inappropriate. Unfortunately, Hertz who appear to have been car rental company (not Dollar who were on the sheet below) did not have any other fuel type cars. The information stated the care and electric or equivalent but that was not an option and if not then this have been clear as a sure a number of people have the same problem as the Hertz rep recognised. I feel this was misrepresented. I did ring your customer services but they said nothing could be done and I had to pay for another car. I did this through Sixt at the airport as was cheaper than your customer services offered and incurred a further £523.88 which is a huge amount. I did not even get offered a discount or any solution by your customer services. I felt like just driving the electric car around the corner and leaving it for the 8 days so could block Hertz from reselling it on which it would have done. This is a disgrace and want your response before placing my ratings on your websites and that of Hertz and still want this taken up as a formal complaint. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by DANIEL - 03 June 2024

" Awful. Go with someone else anyone else "

" Couldn't even get the car because the deposit online was £1205 hold on card when got there it was £1505 on card which I dident account to having left me my partner and 2 children stranded in a different country "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by SONJA - 01 June 2024

" Had very little dealings with Auto Europe apart from the online booking which went very smoothly. "

" Very good value for money. I think all the staff are probably very good just the staff member I had clearly was having a bad day and got mine and another customers booking completely mixed up which meant we were both at the counter for over an hour. However I feel this is a one off and would not put me off using them again. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MICHAEL - 01 June 2024

" Quick, professional, good value for money "

" Quick and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALAN - 31 May 2024

" Will use main hire companies from now on and go direct "

" Tried to charge 1505 deposit at counter instead 1205 as stated on voucher "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by ASIF - 26 May 2024

" I would like to say everything was good but I booked my car booking about 10' o clock and they give me car 1 hour late "

" Over all 10 out of ten "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by EMMA - 22 May 2024

" When I called Auto Europe they were not able to help. "

" We arrived at Glasgow Airport a little later than first anticipated as our flight was delayed by 20 minutes. When we went outside to catch the bus (before 8pm), it wasn't there: we waited for 10 minutes and then decided to walk. Arriving at the Green Motion offices, we found the door locked: as instructed on the email, I rang the contact number and were informed that they had closed for the day. However, the operator knew my name and that the pick up was planned for 8pm. She could not offer an alternative plan and the other number available went straight through to an answer phone. This is not an acceptable service to provide at an airport. Luckily, I was able to hire a car with another provider but I will be looking to have my money returned from Green Motion. To date, I have not managed to get through to the correct people on the phone either because they have not answered, or because the office closes at 1pm every day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by DAVID - 17 May 2024

" Disgusting service, place closed at 8pm, email says open 24 hours. They blamed each other, Was left at airport no car, out of pocket, still waiting for refund "

" Disgusting service, place closed at 8pm, email says open 24 hours. They blamed each other, Was left at airport no car, out of pocket, still waiting for refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by COLIN - 19 April 2024

" auto europe has made these last 5 months in Ireland and UK easier byt providing good car hire options "

" On the whole good but I was upsold on an upgrade. However it was up to me to say no and I should have but I didnt. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ANDREW - 14 April 2024

" jhgjh "

" I was quoted £317 for 2 child seats for the duration of the hire. I bought 2 brand new child seats from Halfords instead for £60 (10 min drive away). I would have happily paid double that to avoid the inconvenience but £317 is just ridiculous. Will definitely hire with someone else next time. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GARY - 12 April 2024

" Really disappointed. I will take much more care in future and will reconsider ordering with AE. Also wasnt aware that the additional insurance cover taken on ordering was nothing to do with the hirer. Not clear, also poor practice in my view. "

" Didn't turn up to collect us and so we got a taxi. Bad form. No contact to find out where we were. Lack of care and customer service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by DAVID - 28 March 2024

" Great staff and service "

" Really good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CAROLANNE - 18 March 2024

" Good "

" No wait at the counter. Short check in. Nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by RICHARD - 06 March 2024

" Autoeurope are good to deal with "

" We booked a car for 10pm at night, giving our flight number (landing 9:30pm). We arrived on time but there was a short delay to get our bags, so we arrived at the car hire desk at 10:10pm. The car hire staff had closed and left, so we had to pay for a taxi from the airport to our accommodation. The next morning we had to pay for a taxi back to pick-up our car. Apparently Europcar/Keddy policy is to only wait 30 minutes from flight arrival! This will often not be enough to pick up baggage. I am very disappointed - do not use this company for late airport arrivals. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by NICHOLAS - 04 March 2024

" See above "

" Having paid the uplift for collision damage waiver, I was told at the counter it was worthless and I still had liability to over £1250 in risk, and actually only reduced from the full value of the car. I was dumbfounded and I was forced to pay a £26 premium, that doubled the rental cost, to reduce that down to £400. After paying for this I am very unhappy that this was a value for money transaction "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by GRAHAM - 04 March 2024

" Good car at great price "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TIMOTHY - 29 February 2024

" I rented a premium vehicle and the Audi was a very new and we'll equipped car. Really enjoyed driving around the Scottish Lochs for the weekend. "

" A very pleasant and efficient experience. Very fast collection and the car was great with everything explained well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by KEVIN - 28 February 2024

" Appreciate the upgrade. "

" Easy to book. Lovely friendly counter staff on both pick up and drop off. Good upgrade as well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALEXANDER - 28 February 2024

" Ease of booking process and great rate for hire of vehicle "

" Smooth pick up service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOHN - 13 February 2024

" I will definitely be using you on my next UK trip "

" A pleasure to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DAVID - 12 February 2024

" . "

" Great staff, quick issue and drop off. Car was ok "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by KENNETH - 07 February 2024

" Cracking service "

" First class service - thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOHN - 05 February 2024

" Don't bother - go to a proper car hire company and avoid these cheap fake companies that will rip you off. ie offer a cheap car and then £45 a day lol for insurance otherwise you know you will get ripped off and lose your deposit - waste of time!! "

" Green Motion have ripped many insurance companies off, so it is not possible to get waiver insurance hence I was not comfortable taking the car as I didn't want to get ripped off like so many other people and lose my deposit - hence I hired a car from another company and they were very good giving a free upgrade and absolutely no problems - lesson learned!! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

GLASGOW, GB - Reviewed by EILIDH - 04 February 2024

" As above "

" Car was not clean on the inside on arrival "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GLASGOW, GB - Reviewed by GEORGE - 26 January 2024

" Car was not what I ordered. Europcar tried to get met to change to an automatic, not mentioning that it would be 17 pounds per day extra. Car was clean, ready to go. Staff polite and helpful both in and out. Don't think I'll be using you boys again. "

" Insurance arranged with Auto Europe was not accepted by Europcar. Got hit with a 2000 pound excess. If I had hired direct from Europcar I would have been a lot cheaper. I did not get the car that I ordered. Wanted a Kia Sportage but got a Quasqui. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by GERARD - 11 January 2024

" Great selection of cars on offer at very reasonable prices . "

" Staff were polite and engaging both when collecting the vehicle and subsequently returning it . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by ZUBAIR - 07 January 2024

" Highly recommend "

" I love to rent a car from auto Europe, it's so easy to made your reservation online and pickup your car with your choice of time. They are so cooperative and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ANTHONY - 16 December 2023

" have emailed customer service at Europcar and the CEO of the company 4 years old car with more hits and dents than a Beatles Uk number 1 excess mileage almost 50000miles and no breakdown assistance is appalling "

" have emailed customer service at Europcar and the CEO of the company 4 years old car with more hits and dents than a Beatles Uk number 1 excess mileage almost 50000miles and no breakdown assistance is appalling "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by NICHOLAS - 11 December 2023

" The pick up and drop off went very smoothly.The car was very clean "

" The pick up and drop off went very smoothly.The car was very clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TERESA - 23 November 2023

" Quick efficient and no hassle at all "

" We had an easy experience from start to finish when booking receiving And returning the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by RAYMOND - 20 November 2023

" See Abve "

" I have already submitted a complaint through your website. I had booked and paid for a VW golf or equivalent but was given a Renault Clio, not an equivalent car!!! On collection I did not have my passport and they insisted on further proof of identity. I eventually found a utility bill on my phone which met that requirement. On arrival at Glasgow airport I had to calll for the courtesy shuttle 3 times and it eventually arrived after 30 minutes - We could have walked to the off site Green Motion depot in in half the time!!! When we arrive at the green motion office off site there were 2 courtesy coaches sitting there. On our return to drop off the vehicle we had to wait again for the shuttle.......they had picked up a group of people at the airpirt who thought the courtesy coach was a general taxi service. We then had to wait for the drive to take that group back to the airport before it returned to pick us up. All in all a very unsatisfactory experience and I will not be using them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by VICTORIA - 11 November 2023

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by DANIELA - 02 November 2023

" all PERFECT! thanks! "

" all PERFECT! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ZAKIA - 29 October 2023

" Please refund my money, I've asked for this several times but have not received it. "

" I didn't use the service. Didn't receive a car or drive it yet I was charged for it. Terrible service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by MATTHEW - 27 October 2023

" Overall great "

" Quick to be seen to at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by STEPHEN - 24 September 2023

" Overall good but Hertz made me feel like my choice was risky "

" was told cover taken with Autoeurope was less than good. Tried to persuade me to take out extra cover. Quoted excesses that were not in Autoeurope contract. Confusing and unhelpful Said I should book direct with them in future "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

GLASGOW, GB - Reviewed by JONATHAN - 21 September 2023

" Superb "

" Great service, nice and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by BARTOSZ - 02 September 2023

" When I needed help 23rd Aug at approx. 2 pm I tried contacting Auto Europe, but I heard the announcement that those were out of the office hours. Very disappointing. "

" Friedly and smooth service at the desk in Glasgow, but later was much worse. The car I was offered had a serious damage to its alloy wheel (sharp edge cutting into a tyre). The manager said 'it was ok to drive', but I insisted on replacing the car. Nothing seemed to be working. The person who was at the car park with me was clearly annoyed. It all took ages. The car I was offered was not in a perfect condition and the size of the boot forced my family to place some of our bags behind our seats. The fees were really confusing and I was not even sure what I was paying for. Nobody told me how much would I pay for returning the car at a different location. During our trip we had a flat tyre. The communication via phone was difficult and generally unpleasant. I did not like the whole experience. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by PAUL - 28 August 2023

" The car alarm went off repeatedly after locking the car "

" Very prompt service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ANTHONY - 27 August 2023

" The initial car offered was not fit for purpose and I felt we were given it as we did not want the automatic upgrade. This car was in poor condition and should not have been offered. The second MG was fine. "

" First car they gave us had holes in the drivers carpet, odd tyres on the front and when driven steering felt like it had had a problem, intermittently heavy. Returned to depot and they replaced with newer version of same car which was fine and had none of these issues. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by DAVID - 24 August 2023

" The online experience with Auto Europe was excellent and I eventually received the car that was on the original quote. "

" Avis were slow at the pickup for the car, even though I had completed an on-line Avis pre-agreement to reduce the time at the pick-up counter. Car keys were not available at the pick-up counter, I had to go outside to a portacabin, where the worker initially could not find the correct keys, even though he has only been on the phone to the pick-up counter about 2 mins prior. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by SUZANNE - 23 August 2023

" Super fast, easy, and efficient "

" Jason at the Glasgow airport was very kind and caring. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TIM - 16 August 2023

" Awful service. Clear breakdown between Auto Europe and Green Motion, including misleading booking price and terms & conditions via yourselves, which cost our family nearly £200 which we had to pay at the Green Motion collection. Customer service at Green Motion Glasgow was terrible. (Manager, not his operative was unhelpful and arrogant). Other customers were also disappointed. "

" Pls see below. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 5

GLASGOW, GB - Reviewed by JAMES - 30 July 2023

" great prices good customer support experience from previous hires dates "

" quick friendly professional staff at Glasgow pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PREM - 24 July 2023

" Good cars and efficient handling of puck up and drop "

" I booked specifically for Fiat 500 about a month in advance as I wanted this very car but had to opt for paid higher variant as alternate car offered free of charge was not to my liking. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GRAHAM - 19 June 2023

" Booking with Auto Europe was very easy and a joy to compare different rental companies in one search. But the surprise for me was the rental would have been cheaper going direct to Hertz! "

" Efficient and courteous from collection to return "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by RICHARD - 12 June 2023

" as usual, it was very easy with Autoeurope "

" speedy and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOHN - 27 May 2023

" Trouble free "

" Very professional, answered Questions quickly and accurately very good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by HEATHER - 18 May 2023

" WHY IS IT NECESSARY TO HAVE TO GO THROUGH ALL MY DETAILS AGAIN AT GLASGOW, WHEN I HAD COMPLETED IT ALL ON LINE?. "

" I actually thought that I was dealing with Autoeurope only to find it was AUTO EUROPE AND THAT MY INTERNET DETAILS WERE NOT RECOGNISED. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by GENEVIEVE - 15 May 2023

" See above "

" I cannot believe that I paid over £500 for a two day car hire I was offered an upgrade for £35 plus insurance My original renewal was £119 And I understood you took a deposit Your agent said so didn't need to bring back the car fill as it cost the same for you to fill it up When I returned the car the agent told me that wasn't right so I lost any deposit I might have had I am a or shinier and thought my rental would be maximum £200 with extras Plus the car kept pulling to the left of so went right I reported this is an accident waiting to happen Angry is beyond what I feel The satnav didn't speak I had to use my phone The car is dangerous and I have been totally ripped off!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

GLASGOW, GB - Reviewed by BERTHA - 05 May 2023

" Superb "

" Very friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GLENN - 18 April 2023

" Exceptional experience. "

" Great customer service and the perfect vehicle for our travels. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SCOTT - 30 March 2023

" Easy website to use, great service and prices "

" Great friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by STEWART - 22 March 2023

" Good "

" Think you need to explain to customers if the vehicle has lane correction technology as sudden involuntary twitching of the steering wheel can be disconcerting and even alarming flor the driver "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALAN - 19 March 2023

" Auto Europe offers good deals for car hire. Not the cheapest but I find quality and reputation is more important when choosing a car hire company. "

" Staff were friendly and efficient. Car was new and immaculate. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by RHIAN - 13 March 2023

" I found a car at an affordable price through the service, but AVIS customer service was very poor with the car not checked for basic road-worthiness. "

" 2 hours into driving, the warning light flashes that the tyre pressure is dangerously low. This led to over an hour of inconvenience as I had to find a motorway service station with air, delaying an already long journey to visit family. The warning was right -- ALL the tyres were more than 25% lower than the recommendation. Had to fill them up, then drive with some anxiety to the next service station to check them again in case there was some kind of slow puncture. They were fine at the next stop, but the warning light stays on. I felt more reassured, but it really spoiled my journey and experience. On the side of the motorway googling for a car manual and then filling up air in the wind and rain is NOT what I expect when I've hired a car to be in perfect roadworthy condition. When I reached the destination I then had to take time reading through the manual to find out how to reset the warning light. A very bad experience; would have been truly awful and dangerous had I not been an English reader so not been able to read up what the problem was. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by DANIEL - 05 February 2023

" Staff were very helpful and friendly "

" Great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PAT - 11 January 2023

" Have used Auto Europe many times and have no complaints. "

" Everything as it should be. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GRAHAM - 08 November 2022

" Very good , staff helpful. "

" Very good , staff helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PAUL - 31 October 2022

" as above "

" All went very smoothly - a bit more information at the handover about what damage is chargeable and what isn't would be good. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by KEVIN - 12 October 2022

" Good booking experience at fairly short notice, price not too bad. "

" Europcar agent persistently tried to upsell - automatic, car with Satnav, insurance, full tank etc. Even tried scare tactics regarding cost of recovery (and the car already had Satnav that they tried to sell as an extra!). I suspect the desk staff are pressured to upsell but it is shameful. The car itself was somewhat old, high mileage and had lots of damage although it was fine in the end. Outside staff were really good. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

GLASGOW, GB - Reviewed by MICHAEL - 27 September 2022

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PHILIP - 12 September 2022

" Already said why "

" Was a overall good experience unfortunately they put the wrong return address which resulted in us almost missing our flight "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MERVYN - 05 September 2022

" Overall experience was excellent "

" I had no issues with Hertz the staff was friendly the car was good overall excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JANE - 02 September 2022

" Happy to "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CHRISTOPHER - 31 August 2022

" Car okay "

" On collecting car they would not accept your insurance cover and wanted £1400 charged on a card. If any damage they would take that amount and we would have to claim the money back . Which was not always easy . Therefore had to pay a further £75 for full cover and just drop the keys back , Your price £160 fully covered then became £235 which is ridiculous for just over a days hire "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by SCOTT-FERGUS - 29 June 2022

" Utter shambles caused by Europcar "

" Europcar reception desk was closed when we arrived and this was 10 mins before they were due to close. We were told by neighbouring hire car companies they always leave early and customers have been stranded on numerous occasions. We had to pay Enterprise hire to hire another car as we were stranded. Ada from from Auto Europe is helping us resolve this issue and we're looking for a full refund from Europcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by KRZYSZTOF - 29 June 2022

" Everything perfect except the price ( a bit too high) "

" Friendly staff in Glasgow "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TIMOTHY - 17 June 2022

" Drop off was excellent & a very pleasant guy told us all was fine & it was signed off. We now see we have been charged £2.53 & no explanation given. We received no completion email "

" Pick up staff member was most abrupt. We were given a much larger car than what we reserved, no explanation was given, we only found out when we got to the vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by JOHN - 15 May 2022

" Very unsatisfactory, you accepted my booking on the size of car requested. I was offered a smaller car which was totally unsuitable for the number of adults and luggage. The boot size would only accommodate two bags which meant we would need to place one case on the back seat. I am awaiting full refund. "

" The size of car I booked was not available, the car offered was not suitable for three adults and luggage. My only alternative was to use another supplier. I am now awaiting a full refund as confirmed by your representative at Glasgow Airport. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by JOHN - 20 April 2022

" Simple booking process. Booked early and avoided major price increase! "

" Online check-in so speedy collection and friendly counter staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by FAISAL - 06 April 2022

" Amazing experience "

" Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by KIM - 10 March 2022

" Very happy with the overall service. "

" People always very friendly and helpful. They never try out the usual car hire scams either, which is predominant in other car hire companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by GRAHAM - 04 March 2022

" All good. "

" Mice and easy. Got an upgrade as a bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALLAN - 16 February 2022

" As above "

" Couldn't ask for any better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by NICHOLAS - 10 February 2022

" After many years of use I am a great supporter of Auto Europe "

" above avearge but not outstanding "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GARETH - 03 January 2022

" Excellent as always "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ITAMAR - 08 December 2021

" Overall good experience "

" Overall good experience "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by NIGEL - 01 December 2021

" poor experience, check how many years I have been renting cars world wide from you! "

" specifically booked Avis as they advertised. VWPolo needless to say was allocated a Peugeot 2008 If I had wanted a Peugeot I could have ordered a cheaper rate from another company The insistence on no car handbooks means you need to spend 15/30 minutes going over controls And to find that i. the 2008 the sat nav is your own mobile phone ! "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

GLASGOW, GB - Reviewed by GORDON - 02 November 2021

" Good price and service, just spoiled by the cheap car. "

" The car (an MG3) was poor - very cheap and noisy. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

GLASGOW, GB - Reviewed by CATHRYN - 19 October 2021

" Substantila savings "

" Easy and quick pick up from Glasgow airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ROBERT - 13 October 2021

" Excellent web site "

" Long queue to pick up car "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by LORRAINE - 09 October 2021

" Easy collection and drop off, professional and helpful staff. "

" I was incredibly stressed travelling urgently due to bereavement, everyone was extremely helpful especially the desk team at Glasgow Airport pickup point. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOHN - 28 September 2021

" everythingwent well "

" good service but car had no parking sensors - a serious ommision "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by KENNETH - 23 September 2021

" Booking process was straightforward and vehicle rental was straightforward. Would definately use again. "

" Delay in processing voucher and assistant mangaged to block my credit card causing further delays in obtaining the vehicle. Otherwise the rest of the rental was positive experiance. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by RICHARD - 08 September 2021

" All OK. Nothing else to add. "

" No problems. I have used Avis before and find their service just fine, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by WARWICK - 03 June 2021

" Terrible experience! not only was there no one at reception at 7:30am when we booked the car. They then refused to give us the car due to a mix up in the address used. We gave them a UK address when ti should have been AUS. So they wanted to a see a UK drivers licence when we only had AUS drivers license. They then left the building and left us stranded with no car. Tried to call auto europe for help and ofcourse their phone line was not open. Luckily someone at europcar hired us a car but we were hundreds of pounds out of pocket. Auto europe refused to refund us. We will never hire from Auto Europe or Budget again. "

" Terrible experience! not only was there no one at reception at 7:30am when we booked the car. They then refused to give us the car due to a mix up in the address used. We gave them a UK address when ti should have been AUS. So they wanted to a see a UK drivers licence when we only had AUS drivers license. They then left the building and left us stranded with no car. Tried to call auto europe for help and ofcourse their phone line was not open. Luckily someone at europcar hired us a car but we were hundreds of pounds out of pocket. Auto europe refused to refund us. We will never hire from Auto Europe or Budget again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by RAYMOND - 23 May 2021

" quick easy and reasonably priced "

" I arrived early for pick up When I came back car was not quite ready then they found a problem with it So another was scourced , again another problem. I ended up with a car that had been out front all along and was the next group DOWN. I asked for a call back when car was dropped off Im still waiting "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by CHRISTOPHER - 18 November 2020

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALEKSA - 14 October 2020

" super easy, auroeurope is a site that I always use as they always give the best value. "

" great company, ive used it multiple times. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by HANNAH - 07 October 2020

" Reasonably priced, cheaper than using Europcar direct. Havent had to make a claim so cannot comment on this service. "

" Overall the experience was good and I would use again. The car, unfortunately, wasn't clean on pick up to the extent that I could not see out of the wing mirrors. We did return to the counter to ask for some cleaning wash however, the counter had been closed and the member of staff had left. We had to resort in a tissue and our own bottle of water. The counter staff did try to push the no excess and puncture add on's even when I explained I had full cover with yourselves. Overall the experience was good and I would use them again, the car was clean inside, pick up was fairly quick, drop off was excellent, and it was reasonably priced. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by SARAH - 05 October 2020

" Good "

" My only issue was that I had to cancel my vehicle and when I called back less than 24 hours laters to rebook I was charged over £100 extra. As a loyal Alamo customer in the UK and Switzerland I had hoped for some understanding. Otherwise as excelled as usual, Alamo is the only company I use. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALAN - 04 October 2020

" Easy to book with and fast service "

" Car clean and in good condition. Enterprise efficient "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by ALEKSA - 01 October 2020

" very smooth experience. would recommend. very straight forward and no pain "

" good company and good employees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ANTHONY - 01 October 2020

" Good car. Efficient service. "

" Fuel gauge was pathetic - quite important for full-2-full. The "shift" light on the dashboard is malfunctioning, causing inappropriate attempts to shift the stick. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by NEIL - 30 September 2020

" I found it reassuring to have Auto Europe check the options for me and bring the numbers onto one page--a great time saving! Alamo were completely brilliant! "

" This was a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TOM - 22 September 2020

" I was really dissappointed with the customer service. Having mistakenly booked the hire a day too late, I asked if it was possible to change this. It was met with a brick wall and no attempt to help. Instead i was asked if i woudl like to book another car for the day before. Eventually, I contacted Europecar directly who without any issue allowed my to change the date and gave me a car on the day required without any charge or penalty. I will never use Auto Europe again. "

" Excellent. Having mistakenly booked my hire for the wrong day, Europcar we very helpful and made changes to the booking without any trouble or penalty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GABRIELE - 16 September 2020

" Don't have any comments "

" Don't have any comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PETER - 14 September 2020

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PAUL - 09 September 2020

" Easy to book at highly competitive prices. I always use Auto Europe for car rentals "

" Very efficient friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOEMON - 04 September 2020

" I tried to ring your office to report delay in getting the car. On your website your office is open until 8pm Monday to Friday. I tried to call around 6.30PM and heard recorded message that no one available and office closed. "

" Had to wait 1hr to get the car. There was no booked car available with the agent. Provided a car not what I booked or similar category of what I booked. I booked Benz E class and company provided BMW 4 series. That too after waiting 1hr. Car was booked for special occasion and was disappointed not getting the booked car. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by ALAN - 02 September 2020

" 10/10 "

" all good everything went well and staff helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SOPHIE - 01 September 2020

" Easy to find car rental with great prices. Good support through rental and quick and easy service. Have used a few times now around the world and will continue to do so "

" Very good, quick & easy pick up and drop off with good support. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by ANDREW - 25 August 2020

" Had to clean windscreen "

" Car not cleaned probably windscreen filthy and inside a bit dirty "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by CAROLINE - 21 August 2020

" Easy to book But the various prices aren't always clear "

" Long long wait upon arrival, then got a car of which the key fob didn't work so had to back and wait again...grudgingly got another car. Return was easy and friendly service. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by JOHN - 19 August 2020

" Terrible. Rude unhelpful staff who clearly lied about a) contacting me b) refunding my money and c)why the car wasn't available "

" Our vehicle was not available to collect as arranged. We were not informed before arrival that the vehicle was not available. On arrival we were told the vehicle was not available for at least another two hours despite you having our contact details. No alternative was offered, but we were offered a refund and told to go to one of the other hire desks to see if they could help. We did this and returned for our refund and were then told it couldn't be prossessd at the desk. I tried several times to call your office with no response. Now 12 days later and still no refund. This will now be reported to my credit card company as fraud as the 'goods' have not been delivered as per our contract "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by DAVID - 17 August 2020

" - "

" - "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by MICHAEL - 17 August 2020

" See Item 3 "

" I have been charged an additional £125 for the insurance, city charge and the extra driver. The extra driver understandable but my original quote was £90. This has more than doubled, which is unacceptable. The car I chose was not available and the 'upgrade' was more of a downgrade. I feel ripped off with all the extra charges and the poor service. I will not be recommending Autoeurope or Budget "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

GLASGOW, GB - Reviewed by SANJAY - 17 August 2020

" See comments above "

" Very efficient and friendly staff. Keep it up. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by SIMONE - 21 June 2020

" Very quick and efficient service "

" Very quick and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ISABELLA - 18 March 2020

" Friendly efficient staff. "

" Simple process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DONALD - 16 March 2020

" I think once you read he above how I feel let down by hertz on this occasion. "

" I was charged an extra day as they said I had dropped the car off half hour after I should. Untrue. I picked the car up at 7.55pm and dropped the keys in the box at 7.55pm the Monday night. I have sent Glasgow an email but have received no reply. It's ludicrous that they do this and have no one to check the car in when returning and now find an extra day's charge on my bill. No response from them. Can you call them as I have prof if return at the hertz desk inside as I spoke to Tommy when finished with the rental "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by PETER BRABENDER - 13 March 2020

" See above comments. "

" Generally very good although unhappy that I had to take extra insurance cover when I thought that when I hired the car from your company that I paid for full insurance cover, so not happy in that respect "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by TREVOR - 06 March 2020

" will use again..... "

" Superb "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MARGARET - 06 March 2020

" Great experience overall "

" Hired an Astra, great car to drive. Lassie who was in the Office was extremely pleasant and helpful. Found car - no problem. Car was grubby on the outside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by KEVIN - 04 March 2020

" I would recommend hiring from Auto Europe everything very smoothly and in a professional manner and all queries and communications were dealt with promptly. very satisfied. "

" Hiring the car was straight forward and easy, everything was ready and the vehicle was was clean and well prepared for my journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by BRIANT KANG XIAN - 26 February 2020

" Auto Europe is an excellent company. They provided me with exceptional service and guidance on car rental. They also help to solve every issues when I called them. Their speed of dealing with problem and task is very fast and always come out with great solution. Highly recommended third party car rental company. "

" Some of the staff are great but some of them are definitely not. The hidden administration fees are ridiculously high, which is GBP 55 for normal administration fee and GBP 75 for damage administration fee after returning the car (they charged on my credit card without noticing me and without my authorisation after a few days I return the car). They have different standard of pre- and post- car checking and tried to hide some scratches (especially the wheel) at the beginning but claim as my fault of scratching the wheel when I return the car (The scratches is obviously an old scratch, but I don't have a proof because I trust them and didn't take a photo for every part of the car when I pick up the car, and they were not willing to provide me with previous record of car checking when I asked to do so). This is a fraudulent company, I mean at least for the Glasgow branch. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by ROSLYN - 24 February 2020

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by BRIANT KANG XIAN - 24 February 2020

" Auto Europe is really professional and provided me with great service. Their reply for any of the enquiries is fast and helpful. The staff always guide me until all the issues were solved. Awesome experience with Auto Europe. "

" Check your WHEELS during car collection. The staff are not checking for you and at the end you may find scratches on yout wheels. However, I have met with different staff. Some of them are nice but one of the staff is totally not professional and lack of car rental experience, as he didn't check fully for the car and can't even provide me with details and information of credit card and deposit payment. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by STEPHEN - 23 February 2020

" Auto Europe is great; my go-to site for booking car hire at least once an month. "

" When you rent from Europcar at Heathrow the experience is brilliant; at Glasgow airport so different in a bad way. It was such an uninspiring experience I'd not want to repeat because: • The lady on the desk was so unhelpful, surly and never once smiled; made you feel you were a real burden being a customer and you were lucky to be getting to rent a car at all, even as a repeat customer. Very much a "computer says no" person. • The inside of the windscreen was filthy; when it steam edup you could see where people had played noughts and crosses on it. • The car has lots of damage listed; took ages to check. The only good thing was the gentleman when I dropped the car off; he was lovely, happy and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GLASGOW, GB - Reviewed by GRAHAM - 19 February 2020

" This will depend on who the provider of the vehicle is. "

" Helpful, and hassle free pick up and drop off, particularly compared with other providers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by HAREESWARAN - 17 February 2020

" Using the website was easy and convenient - the experience with the hire company was the opposite! "

" The counter staff were very pushy and made me pay an extra £40 for insurance - they were cunningly very convincing. Also, the vehiocle was supposed to be a non-smoking one but the stench of cigarette smoke was in the car for the whole duration of the hire (2 days). Overall, it was an expensive and very uncomfortable experience. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

GLASGOW, GB - Reviewed by WENDY - 11 February 2020

" Excellent "

" All went perfectly. Staff were marvellous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALISTAIR - 11 February 2020

" Same as above, don't understand Kelly and auto car relationship "

" Staff asked about trip that visiting ailling parents. Then implied as first time would get a benefit. So offers upgrade at 40 pounds which was crazy. Thought I had full CDW cover but no, I refused offer to 25 pounds a day. Feel exploited. Very undignified behaviour of staff "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

GLASGOW, GB - Reviewed by ALEXANDER - 07 February 2020

" Please see the prior box "

" Paid £28 pounds for car, told I would have to put a 1600 deposit down on car which I dont have and it had to be a credit card. Told them I dont have that kind of money to be putting down as a deposit so they offer the £150 deposit instead, took the money out of my account from my Monzo debit card before telling me it wouldnt work because it's a debit card, said I could do the 0 deposit instead and charged me 76 pound on top of the 150 they already took. Told me I will get the money back in 4 weeks but I assume I will have to fight them for this as I'm still waiting but it has not been a full month yet. Absolute scam artists "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DARREN - 01 February 2020

" Ok,but don't know why staff give you the worse car to start with? Then give you a far better car when you complain. "

" Had to return 1st car back to them. Car was 2.5yrs old and had 50.000 miles on it. Get to motorway speeds and the steering shook badly. Replacement car was in good condition but why wasn't I given that car in the 1st place? "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

GLASGOW, GB - Reviewed by SUSAN - 28 January 2020

" Easy transaction. Great communication "

" Easy transfer. Great cars, friendly staff and good prices "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ROBERT - 23 January 2020

" Next month maybe "

" I scheduled this rental for a month earlier than needed so you have been gifted the costs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CHRISTOPHER - 23 January 2020

" Please read above. On top of it all, Autoeurope computer system was not working and you couldn't cancel my booking and allow me to rent the same car in my wife's name. I was prepared to pay again. Very dissatisfied! "

" Budget UK was very unhelpful. I live in France and have hired many cars in Europe with no problems with my UK driving licence. It is legal to drive in France with a UK driving licence but because I had not changed the address on my licence, which is impossible to do if you are not a UK resident, Budget refused to rent me a car. I said that only a couple of months before I had rented a car with Budget France. Didn't help as Budget UK cannot access Budget France records. I lost my reservation and the money paid. Budget could not even rent that same car to my wife. We were left stranded in Glasgow airport. The staff could not care less. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by ANTHONY - 16 January 2020

" Very happy; staff at Glasgow were very friendly and helpful. "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SUNIL - 13 January 2020

" Simple and straight forward process. "

" Rafal was very good and polite - best experience for me so far in Glasgow Airport car hire process. Had taken cars from other companies, all were too much concerned with selling additional futures. Rafal was not too much push on the same which i liked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by KEVIN - 12 January 2020

" Excelent "

" Excelent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PETER - 06 January 2020

" As expected "

" As expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DANIEL - 05 January 2020

" The prices are reasonable. "

" I will use this company again. I am very satisfied with everything. The team at Glasgow Airport are amazing. Very happy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by NIALL - 30 December 2019

" Good Service "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by GRAEME - 27 December 2019

" See above "

" An absolute disgrace, it is criminal what you did to me, didn't get the car, left stranded in Glasgow and you haven't refunded me or replied to my emails. I will take this further as much as I can, I will understand some sort of charge but to take all my money is shocking. I hope I can have some sort of reply but so far your customer service is the same as your professionalism!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by ROLLO - 23 December 2019

" Staff very friendly and helpful. Car was an absolute dream to drive. "

" Staff very friendly and helpful. Car was an absolute dream to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALLAN - 23 December 2019

" Auto Europe are reliable "

" Very cheap rental rate and collection point slightly away from Glasgow city centre. However the car and service were great and the office is only a few minutes walk from West St Subway station, so very easy to reach. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MALCOLM - 21 December 2019

" Easy booking process and very competitive prices would book through Auto Europe again. "

" Have used Green Motion in the past and will continue to use them, we have never had any issues with the cars or the whole experience, staff are always helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MARTIN - 19 December 2019

" - "

" Overall very good experience although additional add ons (i.e. additional driver & reduced liability) are a bit pricey. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MOYRA - 12 December 2019

" Very helpful and friendly staff. All went well "

" I even had a free upgrade. Very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALLAN - 11 December 2019

" Autoeurope seemed good it was the company that you put me in touch with that caused problems "

" Hidden insurance charges from easirent causes headache and dissatisfaction "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by VARVARA - 05 December 2019

" Unacceptable that there is no 24-hour service. I needed help after hours and had to wait until the next morning, incurring extra costs since I had to take taxis because the rental company did not release the car. Spoke to one unhelpful person and when I called again I spoke with someone who finally helped. "

" Very unhelpful and inflexible staff, was denied the car I had paid for because of some strange terms and conditions that are not aligned with the UK law and were not written anywhere. They were also not provided upon requesting them. The person next day however was able to help. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DANIELA - 04 December 2019

" The only problem was that I wanted a different car, I changed the booking for an other car, more expensive and then again the new booked car was not available. I booked Mercedez A class, they told me is more likely to be available. The Mercedez was not available, they offer a Kia, same class but I didn't want it so next available was BMW series1 but I had to pay additional cost for automatic gearbox. But at the end was a good experience and the car provided by Sixt was good. The car offer is not great, maybe because is november(although I was expected to be better now than in busiest month of the year). The total price was a little bit too expensive. "

" The only problem was that I wanted a different car, I changed the booking for an other car and then again the new booked car was not available. I booked Mercedez A class, they told me is more likely to be available. The Mercedez was not available, they offer a Kia, same class but I didn't want it so next available was BMW series1 but I had to pay additional cost for automatic gearbox. But at the end was a good experience and the car provided by Sixt was good. The car offer is not great, maybe because is november(although I was expected to be better now than in busiest month of the year). The total price was a little bit too expensive. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by PEGGY - 03 December 2019

" Apart from the insurance it was a very easy and efficient service "

" Very good, the only thing is that I had paid for "insurance "when I booked with Auto Europe and I was asked to pay for additional insurance, even with the basic this was nearly double what I had paid for the whole rental. I choose not to pay. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JULIE - 29 November 2019

" As above "

" Very good, efficient and friendly. Drop off was done in minutes. Thanks all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DONALD - 28 November 2019

" NA "

" Counter staff were excellent. Drop off service was very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SIMON - 28 November 2019

" Good experience "

" Great experience- thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by STUART - 25 November 2019

" Excellent service "

" Car was great and staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ANTHONY - 24 November 2019

" Very easy but can't be relied on to tell what's happening with a separate supplier, there by telling me lies? "

" When we arrived at the Easirent counter we were told that we were to go through the check in process all over again, which i find such a waste of time when i have hired from them before and i was also told by your webb site that i was already checked in? so why do i have to go through the hole process again. I shan't use you or them again. Which is a shame when you say its all sorted??? "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by ROBERT - 23 November 2019

" No problems from start to finish. Very happy. "

" Pick-up and Drop-off were both very quick. The car was clean and in good condition. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by ALAN - 21 November 2019

" I have used Auto Europe before for car hire with no problems. Just a smooth and excellent service. "

" The Budget staff were very friendly and helpful. The car was new and very clean, I would certainly recommend Budget. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by FIONA - 20 November 2019

" . "

" Ladies at the check in counter were extremely helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MARTIN - 20 November 2019

" Always use auto Europe as they are the best and cheapest to use "

" Very friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ROBERT - 15 November 2019

" Seriously disappointed "

" After 25 contracts this past year the new assistant manager was determined to find a mark on a wheel cover and determined to bill me. Green Motion though previously very good have cost you my business "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GARETH - 14 November 2019

" Terrible terrible service! I've had to cancel my credit card as Easirent attempt unauthorised payments, I should actually report them to the police. "

" Firstly the rental was quoted at £47, on arrival to the Glasgow office all hidden charges were revealed, another £154 was required. Once I'd payed with my card (The card reader read 'Authorised'), Gary the manager called once I'd left and said the transaction hadn't gone through, he continuously called me on separate numbers until I got annoyed and blocked his calls. I needed to drop the vehicle in Aberdeen, after leaving the vehicle Easirent attempted to take another £354 from my credit card, for what reason, I do not know. Utterly disgusting service which amounts to common theft. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

GLASGOW, GB - Reviewed by NEIL - 13 November 2019

" No problems,very smooth "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MANDY - 10 November 2019

" Good all round "

" Good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by WILLIAM - 08 November 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ANDREW - 08 November 2019

" Good value and good choice. "

" Really efficient hand over at both ends. Nice upgrade as well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10