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INVERNESS CAR HIRE REVIEWS
Car hire reviews in Inverness
Inverness is the centrepiece of a beautiful part of northern Scotland featuring an abundance of picturesque villages and ancient castles nestling amongst vast swathes of fertile farmland. Inverness Castle is the first stop on most tourists' sightseeing agenda, followed by a couple of hours at the nearby Inverness Museum and Art Gallery. There's also the old Victorian Market to explore, an indoor shopping arcade that's been serving the local community since 1890. Those with time on their hands and an interest in Scottish military history can visit Culloden, the site of Scotland's last great battle in 1746. You can get the most out of your car hire in Inverness with an exhilarating drive along the coast to the pretty seaside town of Dornoch, noted for its ancient castle and cathedral, before playing a round of golf on one of the region's championship courses. Inverness is also the natural base from which to explore the Scottish Highlands, a glorious mountain region in the north of the country that's home to Ben Nevis, the highest mountain in the British Isles. This is motoring country at its very best and the most fitting way to end a road-trip around the Highlands is a tour and wee dram at one of the many whisky distilleries located in the Inverness area, including Cardhu, Glenmorangie and Glen Moray.
With an Auto Europe car rental in Inverness, you are free to fully discover this delightful part of the British countryside, where some of the world's most unique attractions are to be found, such as the famous lake in which the legendary Loch Ness Monster is said to reside. You can collect your car downtown or at Inverness Airport where a wide choice of vehicles is available, including sumptuous SUVs and multi-seater minivans for extended groups of friends or family members choosing to visit this part of Scotland together. Auto Europe currently offers more than 28,000 pick-up and drop-off points in over 190 different destinations around the world, which means you can rent a car in Inverness today and start planning your Scottish adventure immediately. Take some time to scoll through the comments in the Inverness car hire reviews section below to read the opinions of other travellers regarding the quality of service provided by Auto Europe during their recent car rental in the city with one of our suppliers.
AUTO EUROPE INVERNESS, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Inverness:
INVERNESS, GB - Reviewed by JONATHAN - 17 September 2025
" Pretty disappointed that I hired an SUV (Nissan Qashqai or similar) but was given a hatch back. It was too small and difficult for my elderly passengers to get in and out of... the whole reason I booked an SUV! "
" Pretty disappointed that I hired an SUV (Nissan Qashqai or similar) but was given a hatch back. It was too small and difficult for my elderly passengers to get in and out of... the whole reason I booked an SUV! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
INVERNESS, GB - Reviewed by ALLAN - 02 September 2025
" Very efficient "
" Efficient and friendly at all stages of the hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MAHMUD - 20 August 2025
" All good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RAYMOND - 19 August 2025
" Because everything went smoothly at Europcar and the car was great. I'd recommend Europcar to all. "
" Pickup staff were very helpful indeed which helped immensely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JULIE - 18 August 2025
" A good service with a reliable vehicle "
" Polite, knowledgeable and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARGARET - 17 August 2025
" . "
" Arrangement for bus pickup to car rental did not happen - I was not informed of local number to call - SIXT said they did not have details of my arrival - delayed by 40 mins - SIXT did apologise "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANDREW - 23 July 2025
" Good. "
" Nice car but slightly confusing drop off . Also Europcar tried to sell me 500 pounds of insurance despite me paying for full insurance with AutoEurope。Are Keddy and Europcar the same beast? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ABDUL - 24 June 2025
" Excellent service Europcar is absolutely brilliant. Fantastic cars thank you "
" Excellent service. Great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JAMES - 23 June 2025
" All good and price was fair "
" Hi Only comments would be the slow pick up process. It feels like much of the admin could be done in advance. AVIS do this and I can turn up and go straight to the car. It wasn't the fault of the staff, just lots to go through, print and sign - all could have been done in advance. The car was fine but hadn't been washed before I got it so wheels were covered in brake dust - no drama but you normally get a pristine vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by NIGEL - 16 June 2025
" Incredible value and easy booking, great website and App. "
" Excellent experience, friendly staff and easy process throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARGARET - 08 June 2025
" . "
" .. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTOPHER - 05 June 2025
" Using Autoeurope was as smooth and effective as usual. The Keddy experience, however, was my first UK rental and it was far less reassuring than those I have had in the USA through Autoeurope. "
" Having paid for an 'Astra or similar' model, I was disappointed to be told I had been allocated a Corsa - the next size down in the Vauxhall range. I queried this and was told "The new Corsa is much bigger than the old one." It turned out not to be as large or comfortable as an Astra, so I felt cheated. The car itself was new and worked well, it was just a bit small for four adults. Also, the Keddy rep tried to sell me recovery services at £180 for the 10 days, when I had just paid half of this for a whole years cover, including Europe, for my own car! Would be good if AutoEurope did the 'Gold Rate' for UK rentals as it does for USA rentals we have had. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by HUGH - 22 May 2025
" It all worked. "
" Easy and friendly car collection and drop off--efficient and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHAEL - 21 May 2025
" AutoEurope was very easy "
" Most things were fine, but the pickup took more than an extra hour and the car was much more expensive so we had to take additional insurance. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GARY - 18 May 2025
" After that terrible phone call it went very well . "
" The counter staff were brilliant but I had to phone before as I was arriving in Edinburgh 2 hours later and the man I was speaking too said I can't do that the car wouldn't be there and said I would have to book again then try and recoup my money. Left me really angry . It turned out he gave me false information. Arrrrrrr. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JANE - 12 May 2025
" Have used Autoeiuropemany times and will continue to do so. "
" With Keddy you get Europcar quality service at a worthwhile discount, which is a big plus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ROBERT - 01 May 2025
" very positive and would happily use Europcar next time "
" very helpful and professional staff. easy check in and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DANIEL - 22 April 2025
" Staff unhelpful and rude Walking away whilst talking to them Would not consider allowing us to have a difficult vehicle No one to talk us through computerised car screen or even how to change seat position and drop off even worse No one to check car over unmanned kiosk for return of keys very slap dash and totally unprofessional "
" Very smart brand new car totally unsuitable for travelling in the Scottish highlands!!!! And nothing like the car we would have expected when we booked online The technology made it very unfriendly to use even heating controls had to have a screen of its own "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by MARGARET - 20 April 2025
" .. "
" Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JAQUELINE - 27 March 2025
" See above comments. Given the car has not been rented out why are you still holding onto the payment? "
" I was refused the rental on the basis of a check of my UK drivers license. Although I have no points on my license think becuase I have been living overseas the address is no longer my UK address! The counter staff were as polite as they could be but this is not a great experience. Thankfully another renter at the airport was willing to rent me a car. In addition now, two weeks after we were due to pick up the car the payment I made for the rental has still not been refunded into my account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 22 March 2025
" Customer service was top notch and very friendly "
" Ideal service and a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JONATHAN - 20 March 2025
" Friendly, efficient, hassle free "
" Friendly, efficient, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by BRONWYN - 30 December 2024
" Bad experience, will never hire again. "
" Experience want very positive at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by REBECCCA - 10 October 2024
" Fine "
" There was no designated drop off zone. All the other companies had such a zone. We wasted time finding where to leave the car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHELLE - 04 September 2024
" Very good service at location. Car in good condition and value for money. "
" Easy to book. Very friendly staff and good service at location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RONALD - 26 August 2024
" Excellent service "
" Great, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTOPHER - 25 August 2024
" great "
" nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MOHAMMED USMAAN - 14 August 2024
" Smooth. Europcar were very good. Nice new car "
" All smooth, no issues at either end. Great price from Keddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DOMINIC - 25 July 2024
" All good "
" All good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by SIMON - 23 July 2024
" See above. Damage to bonnet was not noted when I collected the car, nor the broken parcel shelf (these were noted after I mentioned them). "
" Europcar desk at Inverness staffed by two people; their desk was very popular, mainly with people who hadn't pre-booked, so I had to wait 45 minutes to get to the front of the queue (the flight from Bristol was only 25 minutes longer!) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by WAI LUN - 02 July 2024
" Not happy "
" Car was not prepared before we collected "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
INVERNESS, GB - Reviewed by JONATHAN - 30 June 2024
" Easy to use and cheaper than Avis direct "
" The vehicle was a little tired and not quite what I was expecting "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by WILLIAM - 09 June 2024
" As above "
" Easy online booking. Very helpful and professional lady at Inverness collection desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DAVID - 30 May 2024
" Easy check in, good condition car and no problems all round. "
" Easy check in, good condition car and no problems all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RICHARD - 29 May 2024
" Autoeurope are always excellent. "
" After returning the car I was invoiced for random charges that should have been included in the rental - I had to call them to get these refunded. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KELLY ANNE - 12 April 2024
" As above "
" It concerns me that no one checks the condition of the vehicle when it is taken away or delivered back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MD NURUL - 26 March 2024
" Very2 nicexxx "
" Very2 nice xxc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANN-MARIE - 19 March 2024
" As above, I have no complaints. Fast, easy and efficient. "
" Despite the rental desk being quite busy, Sophie was exceptional. She explained everything to me and got me on my way very quickly. Again on drop off, I was quite flustered as I was cutting it fine with my flight and Sophie was amazing. Really adds to the experience when you receive such great customer service. Would definitely recommend Budget. Thanks Sophie "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARGARET - 17 March 2024
" ..... "
" .... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHAEL - 29 February 2024
" Anthony at the desk in Inverness 11/10 "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IVAN - 28 February 2024
" Car was as ordered, good condition, good staff at airport desk, easy to drop off out of hours "
" On arrival the lady at the desk was fabulous "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by COLIN - 10 February 2024
" Not getting the requested car not Auto Europe fault "
" Ordered a Intermediate SUV and end up with a crossover coupé. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHARLES - 01 February 2024
" Booking the rental via Autoeurope was very straightforward "
" I was billed £275 for alleged minor damage (two scratches) that I know I did not cause but neglected to ensure were logged before I started the rental. A clear rip off and not something I've experienced for perhaps 15 years, in spite of renting with lots of different firms - the last time this happenstance was also with Hertz. I'll never use them again, and nor should your customers. Scandalous. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by OWEN - 28 January 2024
" Easy to book "
" Jamie who collected us from Inverness airport to take us around the corner to the industrial estate where Hertz are based was very friendly. 5 out of 5 We were advised there were a a couple issues with the vehicle to which seemed reasonable. Car ran fine and we had a very enjoyable holiday. One issue not checked was the tyre pressure was massively out which I corrected. However the major issue which I have put a complaint into Hertz noting a 10 day time to respond is that the rear has damages and include loss of use. No pictures, just a diagram indicating a X where apparently there is damage. Whilst no one manages the office on Sunday and the vehicle is left at the airport, a very easy process to follow, everything was smooth until I received notification of these additional charges. However I have full photographic evidence and there is no such thing as to what was placed on this diagram. The practice is very underhand and I will not let this rest whilst I await Hertz to respond. Such a pity as mentioned Jamie the driver collecting was very friendly, the receptionist was very friendly and this is such a disappointment. Other times we book with Avis or Enterprise directly as go to companies. We have used Hertz in South Africa and found them fine. So what could have been a 10 out of 10 service is very disappointing when there is zero that happened to the vehicle and nothing making contact except the air around it. I honestly would have loved to give Inverness Hertz 9 out of 10 as the air pressure on the back tyre should have been prechecked, but this whole incident and speaking with friends and work colleagues is very disappointing. Regards Owen O'Connor "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by CHRIS - 22 January 2024
" Ripped off "
" Lied to by staff regarding fuel. Ended up paying for fuel i never had. Was told by staff they was unable to refund half a tank contrary to what i was told on purchasing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 17 January 2024
" All very good from start to finish. Great price and car range "
" Avis were great. Ten out of ten "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by ALAN - 15 October 2023
" At Inverness Airport, I would suggest they either move on site, or they provide better signage of where to wait to pick-up the transfer bus, having said that, all went very we'll. "
" Very helpful at counter at pickup transfer bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PATRICK - 14 October 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANDREAS - 03 September 2023
" Booking was easy and price was good. However, I have asked for help to get an unjustified credit card charge from the hire company refunded, but despite a telephone conversation and two emails I have not received any response. "
" Following the return of the vehicle my credit card has been charged with an additional £37 of fees which were already included in my original hire fee payment. Despite two emails to customer services challenging this charge I have not received a reply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHAEL - 29 August 2023
" I put 1. above but depends on whether we get some of the charge refunded. "
" We were given a MG car which lacked power and didn't deal with the steep hills and mountains of Scotland. Avoid MG We advised that we would return car at 0600 on 26/8 which we did. We knew that there were not going to be any staff in attendance. We did ask where we could refuel and were advised Tesco. However when we arrived at the local Tesco there were experiencing some problems and said that they were unable to sell us any petrol and were unaware of any other open stations. We then went to the airport probably with about 30% fuel and I tried a few times to contact the number given on the rental agreement later that day but no one answered. Then we received a computer driven email saying that we had not returned the car full so they charged my credit card £99 including a recharge fee of £18. This £99 seemed steep and unfair and I would have asked on the phone if we could have some sort of discount because this was out of our hands and I imagine other customers on 26/8 have experienced the same problem if they were on my 0700 flight. Is it too late to get back some of this 'penal' charge? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
INVERNESS, GB - Reviewed by NICHOLAS - 17 August 2023
" Fine "
" I had no directions on where to go to collect the car. Had to call them and then wait for a while before being collected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CLIVE - 13 August 2023
" The car was clean and tidy and the service was very efficient and friendly. "
" Very efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALICIA - 08 August 2023
" It was impossible to find out where and how to collect the car. It took AGES and caused a lot of stress "
" Arriving at Inverness airport it was impossible to find where and how to collect the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by GUY - 04 July 2023
" An excellent flawless experience from start to finish with professional and personable staff and a well presented immaculate car. "
" Great service, excellent car very well presented. Staff were efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SIMON - 26 June 2023
" Good "
" Only problem was the queue to pick the car up. Seems to take some people ages. Can't there be an automated process? More expensive than I was hoping. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 27 May 2023
" As above "
" Not happy with the pricing system, not clear enough "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARTIN - 25 May 2023
" Having booked in Canada for May 21-23, of which I am 100% certain. When we arrived in Inverness we discovered the dates were for May 20-22. Due to leaving Canada a week prior and changing SIM cards. I had not seen my confirmation of car hire until May19 I called Auto Europe and was advised there was nothing short of cancellation that could be done. I had already spoken with an Avis rep and they said they had cars available and would be happy to accept a change of dates but it had to be done by Auto Europe. I even asked to speak to a supervisor or manager and my request was denied. I am disgusted at the level of customer service or care for customer satisfaction. Especially given your previous customer reviews that led me to using Auto Europe. NEVER AGAIN "
" Avis where amazing. Auto Europe the complete opposite. Will never use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by BREEGE - 24 May 2023
" Really bad, the computer issue is of course something that can happen any company, but I would have expected a manager to come to work. I would have at least been told to have t or coffee on them. And as for the experience when there was a car fault, utterly awful. "
" Arrived on Sunday 14th for car pick up at 11.30 to discover their computers were down, they weren't sure if this was just local problem, turned out it was Nationwide. Staff were advising some people to cancel and rebook through another car hire company. I decided to wait around to see if computers came back up. No customer service such as, free tea or coffee on them while we hung around. Three hours later computers were up and eventually we started our journey. On Monday 15th I went to open the boot and realised the car fob didn't work, tried to start engine, didn't work. I then tried to phone Europecar (just after 8am) and what a nightmare. Kept getting cut off, then was told I needed to phone the AA. I asked if they could kindly text me their number or email it as had no access to pen or paper, was told 'no they could not do this'??? Got my colleague to take over phoning them, after multiple calls eventually got AA number. Then a local garage owner came to look, he couldn't fix it, then he called AA. They came and couldn't fix so towed it away. The day was now wasted. I was told I had to go back all the way to Inverness to pick up new car next day. Tuesday 16th I went back to Inverness airport to pick up new car. I arrived back at Ullapool to start my holiday after two days wasted. No once did Europecar apologise or try to offer any compensation. Overall I really disappointing experience from a rather large rental company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by TERENCE - 21 March 2023
" Excellent. Say pick u0 and drop off "
" Brilliant, easy pick up, good quality car and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MANDY - 16 March 2023
" Didn't receive and communication about the uplift fees other than noticing just prior to signing the contract. This should be made clear to customers prior to being applied. "
" Disappointed to receive an uplift fee without it being explained and made clear to me. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SIMON - 06 March 2023
" Very good. I had to ring to share flight details with Auto Europe, but I had assummed that I had entered these at the time of booking? "
" Only problem was had to queue for a long time to pick-up car as only one member of staff. He did a really good job but needed another member of staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CLAIRE - 20 February 2023
" Great value and everything was smooth: cannot fault anything "
" Staff at Inverness were superb. Atilla could not have done more for us! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by IAN - 27 November 2022
" Youve charged me £38 on the face if it - rip off ! "
" Nothing wrong with Avis but why did you charge us £122 when Avis say it should be £84. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by TIMOTHY - 18 October 2022
" Found autoeurope had the best prices,easy to arrange hire. Also when compared with other intermediaries AE were best for giving damage waiver insurance free, where other firms charge extra. "
" Transaction went perfectly well with autoeurope,not too impressed with the process for returning the car on a Sunday when Hertz closed "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by AILEEN - 12 October 2022
" See above "
" I am awaiting a response from customer services as I have been sent photos showing the car was damaged when I returned it. I am disputing this as I checked the car on arrival and there was no damage other than that already reported. This is causing me considerable concern as I await the outcome of my complaint to customer services and the return of my deposit. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by CATHERINE - 02 October 2022
" My only comment is that if I tried to ring Auto Europe I got the Speaking Clock which I believe you get when you ring 123. In the end I emailed and a very helpful man rang me and clarified what ever it was I need to ask but I'm still puzzled by the Speaking Clock! "
" The pick up at Inverness was quick and easy as was the drop off. Very happy with the size and standard of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALAN - 29 September 2022
" I had a terrible problem finding the pick up point at Inverness Airport for SIXT. They had tried to contact me beforehand with the relevant details but apparently Auto Europe would not provide them with any of my details (quoting data protection and client confidentiality) so SIXT could not get in touch with me. I am not very happy about this. If you had cared to contact me I would have given you my approval to release my phone number and email address to Sixt. This would have prevented me from lugging my suitcase around the outside of the airport desperately trying to find the bus stop for collection by SIXT. "
" SIXT were fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ADETOLA - 28 September 2022
" Overall great experience. "
" As good as any. Efficient. Staff were courteous and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by HITESH KUMAR - 28 September 2022
" Had really bad experience. Charged for no fault from customer "
" Charged for no fault from customer "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
INVERNESS, GB - Reviewed by PHILLIP - 16 September 2022
" As 3 above. "
" Very quick and efficient transaction when collecting car. The car offered was better than expected. The counter staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALLAN - 04 September 2022
" See above. "
" All good. Amazing value in the context of prices this holiday season, prompt and brilliant service. I have come to trust Avis , after several years hiring in Inverness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DANIEL - 29 August 2022
" Efficient booking , good prices, and good value insurance ...had a not so good experience with ae before but all perfect now. Tx "
" Very good, all worked, ty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JAMES - 21 August 2022
" If you want a happy experience go to Auto Europe at Inverness Airpot "
" Staff 1st class at Inverness Airport could not be more heplful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by TRACEY - 19 August 2022
" Good experience "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN EDWARD HUGH - 05 August 2022
" Originally booked to rent a car for 7 days starting on Monday last week. Called up on Monday to say I'd like to book for 6 instead and have Europecar hold the vehicle for me at the airport. Autocar Europe made me cancel the entire booking and charged £95 in order to get a refund, which was only offered on the basis that I had to book with Europecar for the shorter, 6 day period. In total this cost me over £105 as I had to rebook at last minute prices. Arrived at the airport and Europecar said they would very happily have held the car for a day, and they would not have charged Auto Europe for this, so they have no idea why Auto Europe charged £95. Auto Europe's response was that they would have been charged by Europecar. Overall very poor communication between the two companies. Will not be using Auto Europe again. "
" Will book directly with them next time "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRIS - 06 July 2022
" Efficient and friendly "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RICHARD - 09 June 2022
" Booking through Autoeurope was straightforward and gave us a competitive price. "
" The man at the desk was very helpful and friendly, despite our flight being late at night and delayed. He gave us a car to best suit our needs, without charging us anything additional. The car was great and we had no problems or unexpected charges. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTOPHER - 25 May 2022
" Everything went very well, apart from not being informed that Sixt ran a shuttle bus from the airport terminal to their car lot. We ended up walking with our cases along a road with no pavement and it was quite busy. "
" The Citroen C3 Aircross that I booked was substituted for a Peugeut 208. It was a delight to drive and we were very pleased with the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by STUART - 25 May 2022
" Everything was perfect but would have been nice to have a newer, less damaged car. "
" Everything was really good but the car had quite a few scuffs and dings. The damage was written as a list and not on a car diagram making it harder to see whether the damage had been recorded. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by PAUL - 18 May 2022
" Great pick up from the airport and convenient drop off on return "
" Not easy to find the pick up point at Inverness airport, but from then on no issues with the service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JONATHAN - 04 May 2022
" Great all round and easy, thank you "
" The guy we dealt with at Inverness Airport was so helpful and friendly, really cannot speak highly enough of him. He even told us about some good local restaurants in Nairn where we were staying and was very efficient and explained the rental process to us perfectly, a big asset to EuropeCar. Also the Mini Cooper we had was brilliant, great car and great service all round thank you, I'll definitely make an effort to use you again, whereas before I would just pick any one at random to be honest as felt they were all the same! Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PAUL - 12 April 2022
" See above "
" Everything was very good, from on line check in through to collection and drop off. The car was clean other than some marks on the passenger seat. Couldn't fault it in all honesty and very good value for money :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GEOFFREY - 06 April 2022
" Excellent experience. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KEITH - 05 April 2022
" Autoeurope need to make sure hire companies have full details and any proofs they need "
" Sixt had not been provided with any of my details, phone number etc. I also needed 2 forms of proof of address which I did not have. Finally the Sixt van was hard to find so I had to walk to their reception - circa 10mins "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by DAVID - 03 April 2022
" Excellent ... "
" Paige at Inverness Airport (Pick-up Point) was 5* Star ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALLYN - 22 March 2022
" See above "
" Very helpful polite staff at both ends of the rental. Quick release of the car. Easy to book. No pressure to upgrade. Very happy with service and costs "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by GORDON - 20 March 2022
" As above "
" No issues at all, very pleased with service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by MARK - 19 February 2022
" See detail above. More Auto Europe issues than Sixt who had good staff and the car was fine. "
" Auto Europe switched me from Europcar to Sixt at the last minute. I chose Auto Europe / Europcar because at Inverness, Europcar are "on Airport" and Sixt are not. Inverness Airport will not currently allow the Sixt minibus onto the airport so you have to walk to and from the perimeter to get the minibus .. once you have worked out where to go.. no signs. Also I had paid for the excess waiver which Sixt did not accept.. said I would have to pay them and reclaim from Auto Europe if there was a claim.. luckily there wasn't. Auto Europe and Sixt need to sort this out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RANALD - 13 January 2022
" Thanks "
" Excellent service. thank You "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MONICA - 05 January 2022
" Very quick and professional staff "
" Very helpful and friendly sales lady. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IAN - 05 January 2022
" Only reason for marking Europcar down overall was the cost. It was very expensive for 3 days. Unfortunately, there is no alternative at Inverness Airport if you arrive as we did after 17:00. "
" Great member of staff at the counter. Very friendly, professional and efficient. Made me feel like a very valued customer. Excellent service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 18 October 2021
" N/A "
" SIXT was excellent, however it was slightly misleading on booking as I thought they were on-site, not via the (short, but annoying to have to call for the bus) shuttle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 12 October 2021
" We received an upgrade on the ca with satnav which was good, and were able to drop it off in the airport rather than the Sixt offsite office as it was before the office was open "
" Very difficult to get hold of anyone from Sixt the day before booking to check a pick up location (our flight date had changed) before pick up on a Saturday, no-one answered general phone number and phone line only open Monday-Friday "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 11 October 2021
" Easy pick up and drop. My only criticism is that since returning the car I have tried unsuccessfully to get assistance from Autoeurope as I believe I may have left an item in the car. Despite fone calls to head Office and email to customer service I have received no reply. "
" Charlie the representative in the Inverness office was friendly efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANNE - 20 September 2021
" Very satisfied with the service received from Auto Europe. I would be more than happy to book with them again. "
" We had no problems in both picking up and dropping off our car rental, very quick and efficient. The counter-staff were very friendly and helpful as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by BETHANY - 20 September 2021
" Easy to book, quick collection and drop off. Deposit returned very quickly. "
" Quick, Easy, no problems whatsoever. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MAXIM - 17 September 2021
" Who are you? The relationship between you and Sixt is not clear. You must ensure that you deliver on the offer. The incremental insurance aspect is a scandal. "
" God it took ages. A queue, of course. Lots of chat, how much relevant I dont know. The usual explanation that the system was down. Then we were offered, with progressive lack of enthusiasm, a VW Polo (we agreed an error - mix up with another customer), then some sort of Kia hot hatch. You'll love it, she said. I wont, I said, which is why I ordered Skoda Octavia in the first place. Her efforts to tell me that they were very similar were risible. She 'explained' that the contract said 'or similar'. I pointed to a Skoda Octavia out the front and said, you mean like that? Yes, she said, but thats just come in and not cleaned. And anyway, its an automatic (no problem) and a hybrid (no problem). I said, that'll do fine, just clean the interior. Once she found the yard chap and a few exchanges he eventually set about the clean. Including a lengthy exterior clean. We were now about an hour in. Next up. Did you know that your 'contract' means you have £1200 excess? No, because the figure was not given. We can indemnify you for that for an extra £45 a day. No. Or our lowest protection £22 a day. Times 8 days. = £176 extra on a £350 'deal'. This is robbery. And mis-direction at the initial booking stage. We felt mugged. Finally, the car arrives, wet and gleaming. No hand over. Never driven a hybrid before worked it out. Not that that mattered - it had 0% charge and remained on that for the next 8 days so it was all pretty pointless, though interesting just the same. All in all, a shambles. We got there in the end and by pure chance (me glancing out the window) to a resolution that was eventually quite satisfactory. It hats be said the return collection handling was, after an unclear start about who, what , where was first class. She even gave us a lift into Inv airport and was very cheerful and helpful re buses etc. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by WILLIAM - 13 September 2021
" No comment "
" Pick up took a long time as the counter staff at Europcar could not find the booking document or the fact that I had prepaid. However the staff member did get it sorted out "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by STEPHEN - 10 September 2021
" I always use Auto Europe whenever I need a rental car both in the UK and abroad. Very efficient level of service and insurance provision. "
" Super efficient and speedy service. Excellent vehicle in excellent condition!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANTHONY - 09 September 2021
" See above "
" I had to cancel my rental at short notice because my brother in law was in danger of death. He died on Tuesday. Budget and yourselves were unsympathetic and forced me to make a travel insurance claim. I'm surprised that you are so insensitive that you send me a questionnaire to complete. Shame on you and shame on Budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by MICHAEL - 09 September 2021
" Best car rental I have experience in a very long time. "
" Car had a few scratches which always complicates matters but Jamie was most assiduous in noting down all additional areas of damage and all was fine upon return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by ALLAN - 04 September 2021
" Smooth and efficient, friendly staff "
" Efficient, straightforward, trustworthy, reassuring and realistic approach to minor wear and tear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GEORGE - 29 August 2021
" See above "
" This was a very unsatisfactory rental - see my separate email sent to AE customer services "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by JOSEPH - 26 August 2021
" Far to Pricey "
" Car pickup was late. we had to wait 45 minutes for our car! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ROBIN - 12 August 2021
" Pick up and drop off service was excellent. A very efficient team at Inverness airport. "
" Car rental was good value. Premium Insurance from Europcar booked at the airport was a bit expensive (£91) for three days. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by NIGEL - 04 August 2021
" Staff at collection transfer to airport and return first class. "
" Very disappointed at the cost of hiring child seats x2 for5days almost £100!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RICHARD - 30 July 2021
" Auto Europe had actually made two identical bookings in my name. Luckily, Europcar cancelled the second one for no charge when I arrived, once they realised we only needed one vehicle. "
" Efficient service and the car was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 29 July 2021
" Always great service "
" Excellent and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARTIN - 29 July 2021
" Sixt blamed using you for not knowing my contract details. "
" Apparently they should have emailed me to arrange transport but apparently has not because I had booked through a third party. This meant I and my daughter were left walking on the verge of a main road trying to find the centre. The wait to collect the car was around an hour. Apparently my booking was later in the afternoon. This may had been my fault but it meant my booking had to be 3,hours longer at an additional £80 which is more that the daily rate that I was paying. The whole approach fell it like trying to upsell to me. The car was tatty with trim etc missing from it. All in all, not the greatest service and I feel that I was caught on the additional cost. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
INVERNESS, GB - Reviewed by JOHN - 27 July 2021
" All good! Many thanks! "
" It was great. For a small car, it had a much higher level of equipment than I expected. Dropped one mark only because of its slight dents / scratches, otherwise: EXCELLENT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ALAN - 25 July 2021
" I have used Autoeurope on many occasions and have always found them to be good value, with a good cancellation / amendment policy. "
" The vehicle return process was not very clear and there was no Avis rep to check the vehicle over with me present. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by JAGAN - 19 July 2021
" Excellent service. Good car. Easy drop off procedures. Would highly recommend at Inverness Airport. "
" Excellent Counter staff member. Processed us very quickly. We were upgraded to an excellent new Car, Seat 4x4 which was an absolute pleasure to drive. The drop off procedure was clear and very easy to use. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by JEANETTE - 14 July 2021
" Booked in advance and charges were fair for vehicle upgrade received. "
" Efficient counter staff but no-one available for demonstration of car functionality and a tyre sensor warning light came on at start up and throughout the week's hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by KEITH - 09 July 2021
" A cost effective option, very satisfied with the whole process "
" Overall a good experience, could do without the constant attempt at "upselling " at pick up though "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHEN - 03 July 2021
" Great service, easy pickup and drop off, great car for our needs. "
" Excellent service, easy pickup with brand new car provided easy drop off what more can I say "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANDREAS - 01 July 2021
" Good experience, quick and uncomplicated "
" All good, quick and uncomplicated, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CARLY - 25 June 2021
" Fast quick and organised "
" Right outside airport doors efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by EDWARD - 15 June 2021
" Overall a good experience with excellent return. Javier was cheerful and very efficient. "
" The pick up point was off airport with no information where to wait for the pick up vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by AGNIESZKA - 13 June 2021
" Got an upgrade to a much better car for free "
" Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by VICTORIA - 06 June 2021
" I've told several people about my experience and won't be using you again. I come up to Scotland regularly but not only will I not use your Inverness branch I also won't be using any other branches worldwide. "
" I was overcharged at the counter and the charges not properly explained. I was given an upgrade I specifically said I didn't want and the cost wasn't made clear. The assistant implied that the roadside assistance and insurance were one payment when they weren't. Customer services have refused to give me a refund. I feel conned and extremely disappointed. I didn't understand the paperwork but I trusted the assistant and I couldn't work out what I'd paid before. He didn't make the extra charges clear at all. . "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by NICHOLAS - 24 May 2021
" Both Sixt and myself found your hire terms and conditions, especially the Insurance aspect, totally confusing and self-contradictory. I don't think either of us are any the wiser now as to whether I was actually insured by you! You admonish your customers to check with Sixt if you wished to reduce the deductible/excess amount from £1,000 to £0. You must know that to do so is impossible - they use totally different underwriters from yourselves so they have no power to modify any policy you put in place. One has to buy a completely different policy from them, the cost of which amounts to roughly the same as what you charged for the hire! Also your contract does not break out the insurance portion of the total hire cost never mind break it down into third party, fire and theft charges, comprehensive cover charges and wheels, interiors and underside insurance. Plus, agreeing to pay UPTO £3,000 excess to your client in the event of a complete write-off is ludicrous, given a brand new vehicle with only 920 miles on the clock?! Such 'coverage' is pretty much worthless, so why bother offering it in the first place? You also levy a mysterious "airport surcharge" of 20%. If you are referring to the Air Passenger Duty levy, that is inapplicable at Inverness Airport since it enjoys an exemption from that tax. I believe you should therefore immediately refund that part of your charge to me. In view of the above, I think it highly unlikely that I would ever sue you again for my car hire. "
" Fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IAN - 01 December 2020
" Easy to book via comparison site "
" Easy and effective. Some push on insurance as expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PHIL - 08 November 2020
" AutoEurope is a good deal finder. "
" The car accommodated our needs. It was low spec. You get what you pay for. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by DOMINIC - 03 November 2020
" Website was a bit confusing but worked well enough "
" Could have had more staff at collection point. Car was great and we were a bit sad to drop it off after a great holiday with it. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 22 October 2020
" Easy to engage with the staff, reasonable rates "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by VERONICA - 21 October 2020
" Still waiting for deposit to be returned after 4 weeks "
" Still waiting for deposit to be returned after 4 weeks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PAUL - 07 October 2020
" The operative at the desk, Amelia, was a credit to the company. Very professional, helpful, friendly and informative. The price was the most competitive for the car we wanted. We were upgraded at no extra cost. All good. Would use again "
" I din't know Keddy was part of Europcar and there was no Keddy signage at Inverness airport and we were misdirected on two occasions. Apart from that, it was all good. The operative at the desk, Amelia, was a credit to the company. Very professional, helpful, friendly and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by JOHN - 06 October 2020
" Was given an upgrade on arrival very pleased with the car. "
" Very friendly, customer service was excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by TIMOTHY - 05 October 2020
" The man at the drop of, at the end, was very nice and efficient. "
" I presume Kerry was the man at the desk when I picked up the car. When picking up the car initially I experienced a very forceful and inappropriate attempt to upsell. I was told that my car choice was inappropriate for the location we were driving to, on the basis of no evidence, and that we needed to switch to a different vehicle at almost double the price. The car proved to be adequate to our needs. I was then told that the insurance cover was not appropriate and that I should upgrade, again at nearly double the price of the whole expenditure. When I declined I was again told that I should at least take a medium cover option, again at a significant price increase, which I again declined. I choose your company as they appeared to offer broadly competitive value for money. Either your website conned me into purchasing an inappropriate vehicle with inappropriate cover in order to be able to upsell me at an exhorbitant rate when I arrived, or your front of desk clerk was trying to massively upsell me at pickup using what appeared to be grossly exaggerated claims about the appropriateness of my choices to that point which your website had allowed. Either way, the system as it operated left me with a difficult and uncomfortable conversation with your desk clerk, with me questioning my own choices about the vehicle and cover and anxious about the trip, and questioning the ethics of the company that had, by all measures, forced me in to this position or face a massive increase in charges. For this reason I will not be using your company again and will be making my experience and cautionary tale known on the relevant comparison site where I found your initial quote. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by HOWARD - 05 October 2020
" Inverness Airport is a small facility, easy to get round and find the car hire desks. Drop off was a case of posting the keys with a confirmation via email within an hour that the car had been returned in good condition "
" Zac was very helpful at the counter and his colleague in the car park dealt speedily with our concerns re some minor marks on the car bodywork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JENNIFER - 24 September 2020
" experience was good "
" Good service no queue, car scratched but OK, Easy operation on return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEVEN - 18 September 2020
" very smooth and easy process. "
" very smooth and easy process. staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by LYNNE - 18 September 2020
" The car l got was great apart from one little issue where in the inside of the passenger side windscreen there was a 8inch mark of where a sticker or something had been , thankfully didn't get in my way too much while driving! from that it was a really nice car to drive! "
" The Europcar staff were professional, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by DANIEL - 13 September 2020
" Overall a good experience "
" We had to wait nearly an hour to collect the car, they were very very busy. Staff trying their best, but just understaffed. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ANNETTE - 10 September 2020
" As above Price and drop off fine, staff polite enough but management of the process at pick up very, very disappointing, especially as I have used Alamo before and expected better. Maybe this is because it is now a combined company. "
" I was due to collect the car at 3.30 pm however, when I got to the office there were 2 long queues, one to book in, then I had to go to the waiting for a car queue. This took 1.5 hours, I eventually was given a car just before 5pm. I was also reminded to get the car back by 2.30 which was cheeky given that the 'rental' did not start until 5pm. We were told that delay was to accommodate COVID cleaning but I queued by the car washing area and it was taking no more time, the actual problem was a lack of cars / small fleet. It was really lucky that it didn't rain during the wait as it had been raining heavily before. There was nowhere to sit. This was a very poor experience. Drop off was easy and the price was good but for the poor experience collecting the car has made me think I would rather pay the extra and not stand for that length of time outside for no good reason. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SLAWOMIR - 10 September 2020
" All good ,car nice . "
" All good ,car nice . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by DAVID - 17 August 2020
" All good, just pretty expensive when the insurance option was added. "
" All good, just pretty expensive when the insurance option was added. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JEFFREY - 29 July 2020
" Good flexibility around changing hire dates and times because of covid. "
" Only slight negative is on arrival at airport - finding Alamo was not easy and we were advised to walk quite a distance to the Alamo office outside the airport. And there was a long queue for picking up. The lady was VERY helpful when we got to the front of the queue. After that, all good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SHEENA - 05 July 2020
" offered good value car hire. Only problem may be if need to make changes to booking "
" Counter staff very helpful, but only able to contact someone when found email address as no answer with any of the phone lines, and had no correspondence confirming booking in light of coronovirus restrictions. No mention on website for need to have dvla check code. Overall though no problems during period of car hire. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by SUSAN - 24 March 2020
" All good. "
" All good - in difficult circumstances (coronavirus crisis meant the desk was very short staffed) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHANIE - 12 March 2020
" As above "
" Very busy at pick-up staff were great and did their best but there was a wait. Excess charges were much higher than I expected and there was some miscommunication on my booking terms. I didn't expect £1,000 excess on my booking. Having to pay £20 a day on top of my hire to lower the excess was not expected and quite disappointing. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CRAIG - 10 March 2020
" Very speedy slick service at collection and drop off. Very helpful professional staff. "
" Extremely helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by DESMOND - 15 February 2020
" Easy site to use, so far, the best prices "
" Easy and straightforward from collection to drop off. Upgraded car as well, perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DANIEL - 14 February 2020
" I felt like a pickpocket had stolen my wallet. It should be crime the way you thieves operate and I will spend many a happy hour on every review site trashing your company in the most elaborate ways possible. Kind regards "
" Complete and total rip off, missed my flight due to no fault of my own, asked to pick up the car next day, was told this wasn't possible but was still charged for 10 days. I couldn't care less if this policy was in the fine print, its an absolute rip off. I am in the process of writing to Watchdog and my MP. You should be ashamed of yourselves, cowboy outfits like yours should not be allowed to operate. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by MATTHEW - 12 February 2020
" Easy to use booking service. Chosen because they offered a good price when I was looking. Best to use one or more comparison site though as a starting point. "
" The only glitch occurred when, after taking the vehicle I received an email with an attached hire contract from Alamo which showed my facing an "estimated" charge of nearly £3000 - yes £3000 - for a 3 day hire. This is despite having paid Auto Europe in full when I booked the car. This was a bit of a shock but my mind was put at rest by a call to the Alamo hire location. The guy was apologetic and said that the charges on their documentation were the result of a "glitch" in their system. I was not charged when I returned the car, so alls well that ends well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GRAHAM - 11 February 2020
" There was no car provided so I had to hire from an alternative vendor. "
" No car provided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by ALEX - 08 February 2020
" I would recommend auto Europe to all my friends and family "
" Staff were very friendly and professional, hand over of the car was well explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IAN - 28 January 2020
" the car was excellent the staff very efficient I will recommend to friends excellent service "
" the booking was easy giving a choice of cars and prices I was picked up at the airport and was guided through the paper work and options, the car was as expectedgood and reliable the drop of was quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GORDON - 12 January 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by VICKY - 06 January 2020
" Perfect "
" Very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by LYNNE - 22 December 2019
" Good. "
" The service on collection and the car itself - all good. However when we returned the car at 1630 on Wednesday there were no staff available to check the vehicle and confirm the refund of our deposit. I expressed my concern at the desk at the time and asked that someone ring me the next day when the car had been checked etc. As yet - some 4 days later - no communication from Avis. When we left the car it was as we found it and we had filled up with petrol. After that - who knows!!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 21 December 2019
" All good, process went smoothly, would use again. "
" All good - friendly staff, easy process, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by COLIN - 20 December 2019
" Good all round experience "
" All o/k "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by JOHN - 17 December 2019
" See above. "
" Better value than other options for the same car etc. Always a bit wary of hefty charges for accident cover, but most companies do that. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ARCHIBALD - 09 December 2019
" Excellent servicr "
" Jamie the girl who help me when I picked up my car and dropped it of was extremely helpful and very cheery a credit to your company and brilliant customer care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 08 December 2019
" Very efficient service and good value "
" Great service and friendly team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MATTHEW - 02 December 2019
" Always a good firm to deal with "
" Best of the bunch - apart from damage to car not on contract at start "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RACHAEL - 10 November 2019
" Good all round experience. Thank you. "
" Proficient in all aspects of collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RUARIDH - 08 November 2019
" Good experience. Helpful pick-up and drop-off "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ADELE - 06 November 2019
" Auto Europe were reasonably priced, and website easy to use. I wouldn't recommend though, as our experience of picking up a car at Inverness airport from Europcar was awful. "
" On arrival at airport for pick up, very long wait to be processed at Europcar counter - waited 40+ mins before being called forward. The hire car was filthy dirty - to the point where I couldn't see if there was any existing damage, so I was reluctant to accept it. The guy at the car pick up area offered to have it washed - but we had two very small children who were tired and fed up with all the waiting...so I said I'd just accept it as it was, but made sure a note was made on the rental agreement to reflect my concerns. Once we'd loaded the boot with our cases, pushchair, gags etc...and secured the child car seats etc (all this in the pouring rain I might add), I then found that there was a problem with the 'connection' between the key fob and ignition...the car would not start as the car was not receiving any signal!!! You can imagine how frustrated and annoyed I was by now.... I was told I'd have to go back into the terminal and discuss the problems with the counter staff... To be fair - the counter staff were very efficient, and quickly allocated me another car, which was great, but by then we (2 women, a 7yr old and 18 month baby) had spent well over an hour trying to sort all this out. SO......back out in the pouring rain - transfer all the bags and car seats to the replacement car, and we were finally on our way. Autoeurope may be reasonably priced but in future I will be looking to book through another supplier if they continue to use Europcar. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by DAVID - 06 November 2019
" No problems at all. Excellent staff, vehicles and rates. Will use again. "
" I've used Europcar several times now. They usually have the best rates and their staff are always efficient and helpful. Vehicles have always been new, good quality and clean. Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by TONI - 31 October 2019
" Helpful staff on pick up, friendly and professional. "
" Everything was very satisfactory, thank you. Just what I needed for my business trip to Scotland "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DAVID - 29 October 2019
" Excellent "
" We turned up late as the flight was delayed. The counter staff were courteous and speedy, despite it being late on a Friday night. Amazing service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GEORGE - 28 October 2019
" Great "
" All very straightforward & such a friendly, efficient girl at the desk. Give her a raise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JUBRAN - 27 October 2019
" Excellent throughout "
" Very good overall, had a problem with my rental car where the car battery died twice, contacted Firefly/Hertz and the problem was quickly dealt with very quickly and efficiently. Would highly recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANDREW - 27 October 2019
" No comment "
" It took over 90 minutes from registering that we were there to getting the keys. This meant that we missed our ferry and had to travel a further 100 miles to get a different ferry 7 hours later. Not good! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GERARD - 26 October 2019
" Excellent service. "
" Excellent service. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DEBORAH JAYNE - 23 October 2019
" I have written my issues above "
" I booked my car on line and paid 160.00 this is what my quote stated and this is what I was paying when I got to Inverness I had to pay over 400.00 more which I was very confused about but had no choice to pay it because I had no choice but I then meet my daughter the next day who hires a car from Avis and paid only 40.00 for the same duration I am disgusted and feel I have been ripped off and the car seats I thought I had booked i then had to pay even more money not something I will be doing again please can you tell me why I have had to pay this much money when the web site I was on was 160.00 originally "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PHILIP - 23 October 2019
" Easy. "
" Very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DAVID - 23 October 2019
" Overall excellent "
" Excellent value, great car. Despite some slight confusion over the drop off, I highly recommend this service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by EDWARD - 16 October 2019
" We had to change our travel plans over 24 hours in advance of the planned pick up, our wish to delay the hire by 24 hours. Despite having already taken a payment in full; There was absolutely no flexibility in accommodating any form of postponement, despite our best efforts to contact both servces (Auto Europe and Budget) communication was terrible the reservation and finally no form of acknowledgement or compensation for the lack of customer care. The inflexibility and lack of care despite our best efforts is not befitting of customer focused service in this day and age. A point made even greater having had our money taken from us up front. "
" We had to change our travel plans over 24 hours in advance of the planned pick up, our wish to delay the hire by 24 hours. Despite having already taken a payment in full; There was absolutely no flexibility in accommodating any form of postponement, despite our best efforts to contact both servces (Auto Europe and Budget) communication was terrible the reservation and finally no form of acknowledgement or compensation for the lack of customer care. The inflexibility and lack of care despite our best efforts is not befitting of customer focused service in this day and age. A point made even greater having had our money taken from us up front "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by KEVIN - 15 October 2019
" Good price, nice clean car, convenient location. Would use again. "
" Very convenient location at Inverness airport. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KATHLEEN - 07 October 2019
" See above "
" The day after collection a display notification that service was due in 500 miles appeared. Given that we had paid for a two week hire it was obvious we could well exceed this mileage. Within days, and in a very remote area of Scotland, a spanner and oil can symbols were displayed and then a message on the screen saying oil level low, causing us great anxiety and stress. We checked the oil and it was very low. Eventually a garage was located and oil was purchased and we subsequently topped it up. Several days later the spanner symbol appeared again with warning lights - there was no hand book for us to refer to in order to find out what the warnings meant. The worry of an unreliable car caused a tremendous amount of stress which we should not have not to experience - the car should obviously not have been hired to us in that condition. On returning the car to Inverness we explained the situation to the member of staff checking in the car, gave him the receipt for the oil and said we wanted to make an official complaint. He said he would report it to his manager and we would be contacted. No contact has been made. A road worthy car should have been expected giving a stress free holiday - this was not the case. We cannot stress enough how badly we feel we have been treated. We now await your response. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by AINSLEY - 04 October 2019
" Poor explanation..we'll..no explanation in fact..the £34 extra insurance was let say! Yet this was not made clear to me on booking.:so it cost me an extra £255 for 8 days to 'soften' / counteract the £1,000 excess!!! That's not commensurate with the cost of living etc!! Ridiculous high charge,no explanation at time of booking and no way to challenge it when dropping off due to timescale of catching a plane. "
" Shocking charges added on without full explanation on booking at desk at airport. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ROBERT - 26 September 2019
" C "
" Long wait to collect vehicle. Then vehicle was not available they had no cars! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by CHRIS - 25 September 2019
" All fine apart from the ridiculously long wait to pick up the vehicle at the start of our holiday. "
" Only 2 staff (both pleasant) at collection and about 30 customers arrived to pick up vehicles. Took over 90 mins to be seen. 4 staff at desk when we went home, no customers. Bonkers! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by IAIN - 20 September 2019
" See abovr "
" Prompt, efficient service at Inverness airport by your staff. No attempt to hard sell all sorts of additional things (and costs) and this greatly appreciated. Ditto re. inspection on return. A very satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOYCE - 19 September 2019
" Apart from the expense, we had a good time, and it was a nice car to drive. "
" It was a black 2 door Ford Fiesta, virtually brand new. I was told if it was returned with any smallish dent or mark, there was an excess of £1K whether I was to blame or not. So I took out the extra insurance at £214.48 to bring the excess down to £100. I thought, together with the £292.48 I had already paid, this made it quite expensive., so next time I will be shopping around more NB the car was returned without a scratch, having been on 3 ferries, and driven around the Highlands and Northern Isles. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHEN JOHN - 19 September 2019
" Good service , no issues, car was ideal for roads we travelled on "
" Pick up fine, had a bit of a wait as only one person dealing with cars and was on phone but apart from that fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GRAEME - 16 September 2019
" as above "
" All good except had to wait nearly an hour at Inverness airport to collect the car when the flight was only an hour and 20 minutes - so speed was very poor. However all good apart from that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALEXANDER - 26 August 2019
" booking was atraightforward "
" Overall a very straightforward experience with only few minor comments: 1. On picking up the car we were first offered a larger automatic when we had asked for a manual suitable for driving on narrow rounds/ferrys. When we queried this we were offered a car which did meet out spec. 2. The car was a 2019 model - nice to have a new vehicle but it had a few unfamiliar features of which the electronic handbrake was the most surprising. A quick familiarization check on acceptance would be appreciated. 3. A road atlas in the car would have been appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTIAN - 20 August 2019
" i LOVE AUTO EUROPE ! always best prices and clear clean info - not all the providers are good but thats not your fault "
" poorly managed desk at europcar - car was not clean "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by DELENTE - 19 August 2019
" See response 3 "
" I just discovered today that 454.86€ have been removed from my bank account by your company. Why ? I don't know. I didn't even received a phone call or an email to inform me. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 05 July 2019
" It took an hour to get me a second car "
" Car smelled of baby sick or sour milk, I refused the 1st car then trying to get another each car they offered me was then booked out to another customer as they tried to give me the keys. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by STEPHEN - 26 June 2019
" As above "
" I have been charged an extra £400 even though at the desk I was told that if I paid an extra £34 would not incur any accidental damage or breakdown costs. This appears to not be the case and I am not happy. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANUSHKA - 25 June 2019
" Good staff and easy to locate. "
" It was easy getting the car but I got an upgrade to an SUV which I was not very comfortable with. It will be good if you inform the customers about an upgrade in advance. It was easy driving it but a bit scary at the beginning. The staff was nice though. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 19 June 2019
" See above - a rip-off "
" A complete rip-off. I did less than 100 miles and was charged £57 for fuel. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by MICHAEL - 04 June 2019
" Over the years I have had some very very bad experiences with car rental whereby each seem determined to charge you for something when you return the vehicle but I do have to say that the service by Hertz at Inverness airport has helped to re install some faith. The staff were very helpful and on our side, I hope this is the case across all branches. "
" I do hope the experience I had at Hertz, Inverness airport is not an isolated one, it could not have been better, very helpful staff you could not do too much for you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by GEORGE - 02 June 2019
" Very good value for money. Low mileage cars. Be aware that there´s no spare tyre nor jack in the car we hired in Scotland. By puncture or flat tyre you will have to call the rental company to send a mechanic. "
" Very good value for money. Low mileage cars. Be aware that there´s no spare tyre nor jack in the car we hired in Scotland. By puncture or flat tyre you will have to call the rental company to send a mechanic. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ANTHONY - 01 June 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHARLES - 27 May 2019
" Excellent all round. Would definitely use again "
" Excellent service. Quick, efficient and friendly. Great (new) car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PAUL - 26 April 2019
" A happy experience. Staff friendly. "
" A happy experience. Staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANTONIA - 25 April 2019
" All good service....Thank you. "
" No problem at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by EMILY - 17 April 2019
" Easy, helpful staff and no issues at all. "
" Apart from a bit of a queue on arrival at the desk, the experience was excellent. Good quality car, no hard selling and polite and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DIANNE - 10 March 2019
" Very pleased as we have booked to work with you again at end of May 2019. "
" Very good. Staff most efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by EMILY - 28 February 2019
" The car was great but we were stung with an additional £104 to pay on arrival for young driver fee which wasn't made explicit at time of booking despite already giving my age. "
" I'm not sure what Keddy is? "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GARETH - 22 February 2019
" Friendly staff made all the difference. "
" Everything I would expect from a car rental company and more. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MEIRION - 31 January 2019
" I didn't realise I would be paying a £700 deposit for my vehicle. Didn't notice it on the small print and I feel it was well hidden from me. I won't use you again and will advise as many people as I can as I find it extremely deceitful "
" I didn't realise I would be paying a £700 deposit for my vehicle. Didn't notice it on the small print and I feel it was well hidden from me. I won't use you again and will advise as many people as I can as I find it extremely deceitful "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DAVID - 25 January 2019
" All good. "
" Very good deal, and service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by KAREN - 25 January 2019
" Very good. Would recommend. "
" I had a lovely car, staff were very helpful and had a smooth and easy transaction from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTOPHER - 23 January 2019
" Slow service on this occasion and incorrect charge spoilt an otherwise good experience. "
" Very slow at the desk. This is the second time in a row the wait to be served at Inverness Airport has been unacceptable due to a long queue. The car was unwashed due to weather conditions but was a decent upgrade. We were also erroneously charged a late collection fee which the agent said had been removed. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by KEVIN - 17 January 2019
" Very good service and good condition of car. Would book again. "
" Only negative was that there was a long wait for the car on arrival checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHANIE - 30 December 2018
" We had a family emergency which meant we missed our flight, we contacted Auto-Europe via email after calling multiple times to be met with an answer machine saying the line was closed despite it being early evening and lines are supposed to be open until 22.00! We received an email back giving is another contact number, this was also closed. The next morning we called the number within the email and Auto-Europe answered the two people one of which was the manager were extremely rude and unhelpful! We will never use this company again, nor will we recommend it. We lost a lot of money for a weeks car use and never received that service. We are disgusted and extremely agreived by this atrocious service. "
" We had no experience at all because our booking was not upheld by Auto-Europe when our flight was delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by FRASER - 29 December 2018
" Poor attitude of receptionist when I asked for clarification of the various figures on the invoice statement. "
" Lack of information. Poor customer interaction. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KATHRYN - 20 December 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by CHRISTOPHER - 19 December 2018
" Overall good, but more staff need to deal with busy periods. "
" Very slow check in due to long queue at the counter. Also had to queue on return. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by LAURENCE - 28 November 2018
" See above "
" Some dents and scratches/marks on the vehicle were not recorded on the paperwork picked up at reception.I inspected the vehicle with a member of staff in the car park and this additional 'damage' was noted and recorded on my copy of the hire document.Nevertheless disappointing that one has to resort to this to avoid potentially additional penalty costs. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by CINDY - 27 November 2018
" As above I require feedback from you on the issues with the car and not being serviced and put me at risk with a disabled passenger Also being made to take another £200 insurance I didn't want... terrible you should be ashamed "
" Apart from being ripped off by being told I had to take extra insurance that i didn't want, the cars engine light came on in a remote place in the highlands I returned the car after one day, I want to give proper feedback and would require a phone call "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by MATTHEW - 25 November 2018
" See above "
" 2 hours after hiring. In the dark and pouring rain in the middle of the Isle of Skye the tyre low pressure light came on. 1) No manual in car to decipher the warning - or cancel the warning once I had pumped tyre up. 2) Car given to us with low tyre pressure 3)No tyre pressure guidance in car to correct it - I had to search the internet 4) As far as I could see no spare, or jack or "gunge/pump" to repair blown tyre - can this really be your policy? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by PAUL - 03 November 2018
" Excellent service throughout! "
" Excellent throughout! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by THOMAS - 31 October 2018
" No problems using Auto Europe. "
" Got the attempted guilt trip hard sell from the counter person trying to sell me THEIR excess insurance at ten times the price of the Auto Europe cover I had already purchased. Car had a scratched alloy wheel not shown on checklist. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by CATHERINE - 30 October 2018
" Rude phone staff,unhelpful "
" Europcar at Inverness airport absolutely brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by FIONA - 30 October 2018
" A faster collection and drop-off would be better. "
" A faster collection and drop-off would be better. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
INVERNESS, GB - Reviewed by AKASH - 22 October 2018
" Yes "
" Hi I have rented car from Inverness Airport shop. I charged for after hours? £60. The time showed in rental agreement 22:37 check out and some reason payment taken 21:49 I think it means 22:49? But I would like to say it's wrong as I phone your shop directly at 3pm on 15/10/18 they told me don't worry we close 10:30pm. Anyways I can confirm I was at your shop couple minutes before 10:30pm but the only advisor at the desk was serving to another customer so I was in the line to wait for my turn. It took almost 7 to 8 minutes for her to serve me due to customer before me. When she served me it was almost 10:37/38 pm and I explain her that I was not having baby car seat and it's took another 5 minutes to cancel that from my order. Then when she told me £60 charges because I was there after 22:30(closing time) even she realised I wasn't but the computer was not allowing to remove that changes? I think her name was Jo and felt she was new or trainee? I was very upset but due to customer waiting behind me I just paid and left the desk. I know this is absolutely wrong even I was in the waiting due to she was serving another customer and even you can check it on cameras if you have one. It's not my fault if I have to wait. This was my first experience to hire car from you and sadly it didn't go well. I want to request you to investigate issue properly and refund £60 unfair charges. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHEN - 05 October 2018
" Yes "
" Very smooth and efficient from delivery of vehicle to redelivery back of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 01 October 2018
" There were numerous marks on the car, which possibly could be chargeable, which were not present on the condition of the car document. These were subsequently added before I took the car away. This practice leaves the customer open to false claims of damage by Firefly, and indicates the car was not properly inspected on its' previous return. "
" There were numerous marks on the car, which possibly could be chargeable, which were not present on the condition of the car document. These were subsequently added before I took the car away. This practice leaves the customer open to false claims of damage by Firefly, and indicates the car was not properly inspected on its' previous return. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
INVERNESS, GB - Reviewed by LAURA - 28 September 2018
" Very smooth, great customer service, had a better car than expected. Faultless. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 27 September 2018
" Helpful, friendly service. If only all offices were like this ! Smiles go a long way. "
" Helpful, friendly service. If only all offices were like this ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DENISE - 25 September 2018
" All very good "
" Was a very good service & no hanging about & very nice friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by BERNARD - 25 September 2018
" AI and would like to hire again on our next visit to Forres. "
" I would like to know which way the motor I used is sold. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 18 September 2018
" Had to report a scratch on vehicle not recorded on pick up documents. This was acknowledged before driving away, so no problem and would like to think it would also have been the case if I hadn't. "
" Great car for the money. Great service from Helen at pick-up desk. Clearer directions required for drop-off entrance at Inverness airport. Only gave low scores for 'how likely to recommend...' because I doubt anyone will ask me for my recommendation of any car hire company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by COLIN - 17 September 2018
" As above - possible need for dvla code should be highlighted on all email communication. "
" Asked for dvla code as well as driving licence at desk. There was no mention of this in any communication from yourselves. After spending 30 mins getting the codes were told that our car had been rented to someone else as we were more than 2 hours late - due to late flight arrival which should have been obvious to front desk. Had to get angry before finally a car was magically found for us. Our suspicion is that we were sent away to get dvla code because they knew the car was not there. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTIAN - 13 September 2018
" Auto Europe are great Hertz are not "
" Had to wait 90 mins for car to be ready. Have to travel 5 mins from airport to rental location. Charged me for fuel used when I took the car back full of petrol. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by STEPHEN - 11 September 2018
" As usual no real problems. "
" Somewhat confusing re where the desk was, limited or non exsistent signage led to us going to the returns unit and not the collection desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALEXANDER - 06 September 2018
" Simple and efficient service think this was my second or third time using auto europe "
" Great service from the guys at inverness "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANN - 06 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by CHARLES - 06 September 2018
" Suspicious that a scam on windscreens is in operation at Inverness airport "
" The car on return had a chip on the windsceen. At no time did i hear or see anything. The chip was 'discovered 'on my return. With out any explanation the two employees tried to take £1000 of my debit card and mumbled something about getting a whole new windscreen. If anything the car reqired a chip mending. I have heard nothing more?? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by MURRAE - 03 September 2018
" As above "
" Arrived at car hire counter. Served very efficiently. Then the problems started, we ordered a child seat. We did not know how to fit this to the car and was told that they could not fit this as they were not insured to do this. We struggled very hard to fit the Child chair. Then the we had more trouble trying to alter the chair to fit child. Yet when we asked for help they could not as they said they did not know how to. Asked if they had an instruction booklet, the reply was no !!!!!!! We ordered a child seat to protect our child. You supplied the chair with no help or instruction. Very poor service. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALLAN - 01 September 2018
" Easy to use website. I need to be clearer about £300 limit on towing costs within the excess cover insurance... it seems low compared to likely cost. "
" Courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CAROLINE - 30 August 2018
" My only issue was the cost of extra insurance and adding an extra driver, this was very excessive which I didn't take out. So I drove like a snail for 3 days as I was too scared to drive it "
" first time hiring a car. Wasn't explained I needed a DVLA code as I have a paper license, which shows all endorsements "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by LARS - 05 August 2018
" Det fungerer fint. "
" I bør gøre opmærksom på der ikke er tankstation i nærheden. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RACHEL - 26 July 2018
" It was all great, fast and simple. "
" The lady who served us at Inverness Airport (blonde older lady who had just started the job) was particularly friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by SHONA - 26 July 2018
" Convenient airport location, pleasant staff albeit not enough of them. "
" I felt the 30 minute wait to pick up the car was excessive and more staff may be required at peak periods. Also the price was much higher then mentioned the email publicity I regularly receive. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CATHERINE - 21 July 2018
" All staff were gracious and informative. We appreciated the reduced price offered on the automatic, which made a great difference for our trip. "
" Not sure who Keddy is? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 18 July 2018
" All good except drop-off take ages to find agin Edinburgh. "
" Drop off at Edinburgh rail station very hard to find, even using data mapping. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHAEL - 05 July 2018
" Good experience from start to finish "
" Welcoming staff at the airport; car was 'similar' as I was expecting a higher driving position, but it did the job and did not subtract from the vacation. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by GORDON KERR - 21 June 2018
" All was very good, thank you "
" All good except your voucher and Europcar website both showed this office was open from 1100 to 1700 on Sundays. It was closed at 1650 and notice on the desk said Sunday hours were 1100 to 1630. Also I had called Europcar and was told this offfce was open 1100 to 1700 on Sundays and that it was not possible to drop a car off after hours as there was nowhere to drop the keys. This is not correct, key drop off after hours is possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOY - 17 May 2018
" A straightforward and pleasant experience. "
" The staff were efficient and friendly. They explained about the car and made me feel able to contact them should any problems arise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by FARHAD - 16 June 2015
" As most of the vehicles have sat nav installed , could you make sure that on all your correspondent you annotate the post code . As this would help in brining the car back quickly and safely . "
INVERNESS, GB - Reviewed by STEVEN - 14 June 2015
" The lack of any obvious Alamo (Enterprise) rep at Inverness Airport left me somewhat uncertain how to collect my car. This was rectified after about 10 min or so. "
INVERNESS, GB - Reviewed by SIMON - 03 June 2015
" Service and choice good. "
" No sign - apparently run by Europe car. Not aware of or ready to respond to booking. 40 minute wait for car. Complicated excess insurance regulations. Car when delivered was fine. "
INVERNESS, GB - Reviewed by ASHLEY - 01 June 2015
INVERNESS, GB - Reviewed by PAUL - 30 May 2015
" I was dealt with by a very slow representative who took at least 15 mins. to complete the hire procedure. This contributed to a considerable waiting time for those at the back of the queue. On the plus side I received an up-grade, but only, I suspect, because they'd run out of smaller category vehicles. "
INVERNESS, GB - Reviewed by DIANA - 25 May 2015
INVERNESS, GB - Reviewed by MICHAEL - 19 May 2015
" Easy to use web site "
" Very courteous and quick to get you on the road with your car "
INVERNESS, GB - Reviewed by JONATHAN - 07 May 2015
" Excellent customer service from the Europcar agent "
INVERNESS, GB - Reviewed by GEORGE - 05 May 2015
" The hire company did not do as promised and deliver the car to meet the 18:20 train arrival at Inverness. The local offices were completely un-contactable by either myself or their own central booking organisation. As a result I had to complete the journey by taxi (expensive, but no other alternative) I am still waiting for a response from the firm. My family returned me to Inverness. "
INVERNESS, GB - Reviewed by ADAM - 04 May 2015
INVERNESS, GB - Reviewed by ROSEMARY - 13 March 2015
" I do not inow why we are asked to print out the booking voucher as it does never seem to be required as i have it on my phone. flight details had not been passed on to enterprise. "
" Staff very helpful. Using this company is not straight forward. They are off site. my flight details had not been pased on to the and I had to phone them to be collected. I was not aware of this in advance. My flight was delayed and i was left hanging around with not guidance on where to meet up or what to do. "
INVERNESS, GB - Reviewed by HILARY - 20 November 2014
" I made a mistake and didn't complete my booking so I called the number provided and I have to say they were so helpful. First time I have used Auto Europe and I will certainly use them again. Good car good rate and it was a good experience. Thank you "
" They were very good - too few people to deal with the queue of customers (goiod sign I guess) so I waited half an hour to be served. "
INVERNESS, GB - Reviewed by RICHARD - 26 May 2013
" all went well "
" No problems "
INVERNESS, GB - Reviewed by STUART - 27 April 2013
" What a great service, I was given a upgrade car for free, top class well done. "
" Top class "
INVERNESS, GB - Reviewed by PENELOPE - 17 April 2013
" Everything was fine thankyou, all went smoothly and price competitive and good "
" The lady on the desk very helpful and professional but she had a huge queue to deal with. She held her composure and I doubt if I could have with the pressure of customers waiting, she could do with some assistance when a flight comes in. She deserves a pat on the back. "
INVERNESS, GB - Reviewed by JOHN - 06 February 2013
" I realise that Auto Europe trawls other hirers for the best deal, this is good, however please ensure that the pick up instructions are clear. I knew "National" was my hirer, but it wasn't clear whether I had to go off site to collect the keys at Inverness Airport. No problem on the day, as I opted to try the Airport desk for National first - and this worked. Thanks for a super deal - I was upgraded from a Focus to an A4 with no extra charge!! "
" Super! Thanks for the no-charge up grade. "
INVERNESS, GB - Reviewed by ANDREW - 17 January 2013
" Been using Auto Europe for years. Never been disappointed. "
" Normally try to steer clear of National but better when in partnership with Europcar. No problems at all except for slightly damaged car at pick-up. Paperwork fine though. "
INVERNESS, GB - Reviewed by JAMES - 03 January 2013
" Very enjoyable experience "
" Very enjoyable experience "
INVERNESS, GB - Reviewed by NORMA - 03 January 2013
" excellent service great value for money "
" lovely staff "
INVERNESS, GB - Reviewed by JANETTE - 23 December 2012
" Very good. Excellent service and value. Would use you again. "
" Great. "
INVERNESS, GB - Reviewed by IAIN - 18 December 2012
" Easy to use website, good choice "
" National were very helpful, the guy on the hire car desk was friendly and efficient. We were 'upgraded' to a mini cabriolet, this was fun as there were only 2 of us but would not have been acceptable under normal circumstances as we booked a saloon car and usually travel with 3 children. Anyhow, as it was we had a lot of fun with the car and were very happy with the service. "
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