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IRELAND CAR HIRE REVIEWS
Car hire reviews in Ireland
Heartily welcoming and overflowing with history and culture, Ireland is a prime road-trip destination with some of the most stunning landscapes in the whole of the British-Irish Isles. Affectionately known as the land of saints and scholars, Ireland has more Nobel Prize winners for literature than any other country, which is the main reason why Dublin, the capital, was classified as a UNESCO City of Literature in 2010. And it is in Dublin where most visitors start their Irish adventure, in the home of Guinness and the Book of Kells, an extremely rare 9th-century illuminated manuscript. Head for Grafton Street to catch up on your shopping or feast yourself on the famous Irish breakfast. One of the highlights of a car hire in Ireland is the chance to experience the Wild Atlantic Way, a well-signposted 1,700-mile route down the country's spectacular west coast. Essential stopovers in this part of the island include the beautiful city of Cork (popular for its English market) and the enchanting Dingle Peninsula where you'll often hear Gaelic being spoken. The Ring of Kerry further south is another of Ireland's breathtaking seascapes and a must for anyone renting a car in Ireland.
With over 65 years of experience providing quality car hire at the cheapest prices on the market, Auto Europe now operates in over 190 destinations around the world, including the Emerald Isle. With pick-up points available in around 28,000 different locations, our customers have numerous options available to them for their car rental in Ireland, including the capital Dublin as well as dozens of towns and cities across the country. Choose from a small, economical car for city sightseeing or a sumptuous SUV for an extended road-trip down the Wild Atlantic Way. For tips and advice on the best car for your trip, why not reach out to our rental specialists for assistance. For added peace of mind, check out the comments written by our previous customers in the Ireland car hire reviews section below.
AUTO EUROPE IRELAND Car Rental Reviews
Average Rating for Auto Europe :
CORK, IE - Reviewed by JOHN - 19 September 2025
" very good "
" good staff very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 17 September 2025
" Excellent all round. Appreciate the helpful emails - I felt confident "
" Excellent service. Car was a little battered and the tyres needed to be inflated during the hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by LORRAINE - 17 September 2025
" I would highly recommend but I was advise check the car for scratches and scrapes. Maybe specify your requirements before hand . "
" I was very happy with the ease of booking and picking up the hire car, as it was the evenning we did not get to check the car over in the dark, but on checking first day light, I was a little disappointed as there was many drapes and scratches and we were staying at a very nice hotel so the car did not really fit the hotel rating, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEPHEN - 17 September 2025
" Auto Europe seem okay... but they should not work with Europcar, who are a disgrace. "
" - We queued - standing up - for 1 h 20 min at the Europcar desk in Terminal 1, Dublin to speak to the agent and get our car. After that, we still had to take the shuttle bus out to the car hire facility and wait a bit more. - The car was good apart from the inside of the windscreen, which was dirty. In bright sunlight it appeared misty and this was a safety hazard. - It looks like Europcar may have tried to diddle us out of £100. We asked to return the car with a full tank but the agent made us pay £100 as a "fuel deposit". We returned the car with a full tank but no "deposit" has been returned to us. - Europcar also tried to sell us additional insurance when we had already bought this through Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MELANIE - 16 September 2025
" We had to top up with ad blu on way back to airport costing 20 euros extra. Quite stressful getting engine fault! "
" Car quite shabby inside and a lot of scuffs outside. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PAUL - 16 September 2025
" Above expectations. "
" Pickup, drop off and car were all good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LIAM - 15 September 2025
" As expected "
" OK, but now shuttle and not at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STEPHEN - 15 September 2025
" Good "
" When we picked up the car there was manure splashed up the bottom of the passengers door "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by JACINTA - 14 September 2025
" Efficient and friendly "
" The guy at the counter was really efficient and kind and recognised me as a frequent user and this time for a funeral "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 12 September 2025
" Chaotic pick-up office. Pretty much out of control - staff not coping and no apologies or explanation. "
" The pick-up office was in chaos. People waiting over an hour and a half. Only 3 staff dealing with a queue of 20+ customers. No apologies or communication with those waiting. When I pointed out I had been waiting over an hour I was told: "So is everyone else" as if that was OK! I have been renting from Dublin airport 4 times a year for over 15 years and have never experienced anything so bad. When I was finally given a car, I had to wait a further 20 minutes while the car was being washed during a heavy rainstorm! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CORK, IE - Reviewed by PAUL - 12 September 2025
" Booked a Ford Focus but got a tired Toyota Corolla. Not very clean, no SatNav and no USB ports. Was this punishment for us not wanting to upgrade? "
" Booked a Ford Focus but got a tired Toyota Corolla. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
KERRY, IE - Reviewed by KATHRYN ELIZABETH - 11 September 2025
" A "
" A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CORK, IE - Reviewed by MARY - 11 September 2025
" Efficient and easy to use booking system. "
" Everything was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by TONY - 11 September 2025
" Staff were pleasant and the car was in good condition. The cIass was supposed to be compact i.e. Renault Megan, Ford Escort or Puma but I ended up with a smaller Toyota Yaris cross which was just about acceptable for my needs. "
" Good service and clean nearly new car. However the car was smaller than expected. It was supposed to be a Renault Megan or similar but I was given a Toyota Yaris Cross which is much smaller in the back as less comfortable for my passengers. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 10 September 2025
" Really easy and simple. From leaving the terminal to driving away in less than fifteen minutes. I will definitely use again and recommend. "
" Excellent service and really efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEITH - 07 September 2025
" See 3 above "
" Professional outfit and best we have used for a while. Received a free upgrade which was nice. The whole process was smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TIM - 05 September 2025
" Fine "
" Car was booked from 2pm. We arrived at 3pm but did not receive a car until 530pm. Terrible service "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAFAL - 05 September 2025
" autoeurope flawless booking process "
" time consuming car collection process with provider - long wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 04 September 2025
" See above "
" It took almost 2 hours to get car in Dublin. The first car we got after waiting forever had a broken wing mirror. So we waited for a second car. We start to drive off in this, only to notice it had next to no fuel init, so we had to go back again to get it filled. Not the best experience. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTIN - 04 September 2025
" See above. Overall car was great, no issues with driving or maintenance. Great value for money. Just ensure any damage already present on a vehicle at collection is recorded on held paperwork to save future potential issues. "
" Pick-up was slow due to having to wait for a car to be assigned to me once I had finally reached the front of an already large queue. Staff were polite and friendly however. Car was in a good condition apart from a couple of minor issues that I fully recorded via a video on my phone. My biggest issue was at drop-off. I handed the vehicle keys over and waited for the car to be checked by a member of staff. After a few minutes I was called over to the car and was asked to explain a fairly extensive dent and scratch on the passenger side wing mirror, I explained that the damage was already on the car at collection, to which the response I received was that it wasn't on their paperwork that they had on file for the vehicle. How this damage wasn't on their paperwork was unbelievable as it was by far the largest and most obvious damage on the entirety of the car at collection. Luckily I produced the video that I had taken and after review, the lady admitted that the damage was already present at pick-up and stated that their paperwork would be updated for future customers, before signing off on returning my full 1800 Euros excess deposit. If I hadn't taken that video, circumstances probably would have went in a very different direction. Bad vehicle and documentation preparation by the hire company is an issue for them, not the customer, which led me to think how many times have others been charged in the past for damage that was already present. Always do a full check of any vehicle on receipt, the few extra few minutes it takes, can save a great amount of time and money down the line. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHRISTOPHER - 04 September 2025
" Straightforward. No pressure to buy extra insurance. A good experience overall. "
" Efficient staff who didn't try to push insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEOFFREY - 04 September 2025
" To be fair the experience with Auto Europe was fine but the experience with Europcar tarnished the entire experience and therefore I will use neither services ever again. And I would not waste my breathe recommending either to a friend "
" I will never use Auto Europe or Europcar again. You said one thing they said another and you both blamed me... immature money grabbing businesses. I'll stick with Enterprise directly and pay the premium... You get what you pay for! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CORK, IE - Reviewed by VANESSA - 01 September 2025
" Same as above. Very disappointed and dangerous. "
" We were pushed to rent a more expensive on arrival at the counter. We were told that someone wouls bring the car and keys to the front door only to be told to walk to collect. Also, the front and back wipers were terrible. The rubbers wasnt working and functional which meant we couldnt use them each time it rained. We often stopped to wait until the rain stopped before we could drive. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MICHAEL - 01 September 2025
" As above "
" I paid the extra insurance when I booked the car only too be told by the Europe car desk that that insurance was invalid as the cars are owned by Europe car and you are a 3rd party. They tried to charge me an adtional £124 which I didn't pay. The counter was also woefully under manned .i waited an hour to be served. Pretty poor "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by PETER - 31 August 2025
" Same as above. Where is my money "
" They still have my deposit even after the car being given the all clear. Now 5 days. Not acceptable at all "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROSEMARIE - 30 August 2025
" All worked out in the end as per previous comments, but i do think you should have a comprehensive check of your cars as I don't thi k it should be do e to the renter to prover the condition of the car when they rent it. "
" The front seat had stains which I did not that phots of and was ask foe proof that the stains where there before I took the car. Unfortunately I only took photos of the outside so good not prove. Surely this should have been recorded before I took out the rental. I was disappointed but all ended well. I will use you again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KEVIN - 30 August 2025
" Took out full indemnity insurance at time of booking but was told by counter staff that my second driver was not covered. Had to pay additional £160(approx) . Also told ha dto pay a further £200 which would be refunded. At time of writing (4 days after return, this has not been returned. email on the 27th Aug (3 days ago, has not been replied to. Infomration re child seat was not transmitte dto Sixt. Costs for indemnity are not aligned. "
" Took out full indemnity insurance at time of booking but was told by counter staff that my second driver was not covered. Had to pay additional £160(approx) . Also told ha dto pay a further £200 which would be refunded. At time of writing (4 days after return, this has not been returned. email on the 27th Aug (3 days ago, has not been replied to. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JILL - 30 August 2025
" Apart from the above very good "
" The drop off meant taking the car to the compund as the car park was full. It meant a longer walk to the airport with a heavy bag. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 28 August 2025
" This is the 4th time I've booked with autoeurope and am very happy with the service I've received.Great value "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JACQUELINE - 28 August 2025
" Nice friendly staff at the pick up/drop off office.. "
" Body of the car was dirty especially around the doors (when opened it was very noticeable). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by SIMONE - 28 August 2025
" Unfortunately I wouldn't recommend for people travelling with young children. "
" When dropping off the car, there were no luggage trolleys. Having to walk across to the main airport with two small children to get a trolley is extremely inconvenient and would stop me from booking again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAUL - 28 August 2025
" The return process was efficient but they still have not sent me a closing agreement document. If you can help here that would be appreciated. "
" I waited over an hour to get my rental - so not good on that front... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANGELA - 28 August 2025
" This was an experience we wouldn't want to repeat and we will not be recommending the company to family and friends. This is a shame as the booking process was a simple one and the price was competitive. "
" When we arrived at the car hire desk there was a large queue. There was one assistant working and we had to queue for 2 hours before we received our car. There was no communication as to what the delay was and no apology for the delay. When we had been in the queue for 1 hour, an assistant arrived to tell us that we could collect a car from another office. This would need to transfer by shuttle bus. When we asked if this would be quicker, we were told that they didn't know and were rudely told that these were our choices. Several of the customers, were very disgruntled including myself and we did ask for a manager to attend to resolve the situation. This was declined. Waiting for this length of time was unacceptable without explanation or apology. When booking the car we had to be specific with pick up time and was not honoured. This had an ongoing impact for our onward journey plans and we missed a dinner reservation and check in at the hotel. This was a frustrating experience and an unhappy start to a family holiday. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by JENNIFER - 27 August 2025
" The car had quite a few dents and marks but as we were only using it for the weekend this wasn't too much of an issue. "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GILLIAN - 26 August 2025
" Easy to book. "
" Efficient, professional service. Very satisfied with car provided. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIE - 25 August 2025
" Very unsatisfactory experience. Awaiting a response from Hertz about my complaint. "
" The car I had selected was not available. I was convinced to make an expensive upgrade to Mercedes e class. The car required 3 L of oil during a one week rental. It had obviously not been checked or serviced correctly. I am waiting on a response from Hertz. I have requested that they refund, as a minimum the vehicle upgrade cost. They have not yet responded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAUL - 24 August 2025
" Bad pickup. "
" Drop off was good, Pickup was not good. One hour and twenty minutes in the queue and there were only seven in front of me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SIMON - 24 August 2025
" At pick up in Dublin, there was a huge queue in the airport - only 1 staff member on the desk and several others 'milling about'. After over half an hour in a queue we were directed outside to a minibus which took us to the compound - several staff were there manning desks with no one around. We had to wait another half an hour, once checked in, for the car to be prepared, and it was in a poor state. 90.000 on the clock, at least three years old, lots of damage (recorded and not recorded) and not from the car group I expected. (We were offered an upgrade for another £240!!). Car was a pile of junk and had wheel balance issues (probably from the damage on both passenger side wheels) meaning it shook severely at motorway speeds, the rear parcel shelf was also broken badly and blocked rear view unless you pushed it down from rear seat. Long story short - after 1 visit to the Limerick branch, and 2 to Shannon airport the next day, the car was finally swapped for one in an acceptable condition. Guys in Limerick and Shannon most helpful. Replacement car was very good, but the first one should never have been rented out. "
" Pick up Experience at Europcar in Dublin not great as per further comments below, due to 1.5 hour delay on picking up car - also high sales pressure to upgrade or take out additional insurance when I already had my own. Limerick and Shannon very helpful with car change needed due to unacceptable car being issued. Although getting this done wasted a whole morning and lots of fuel! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by KEVIN - 23 August 2025
" Easy booking vehicle.Good price vehicle choice was good and carhire provided choosen vehicle size or similar and an easy drop off. "
" Easy car pick up,vehicle provided as selected clean easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MARTIN - 23 August 2025
" Excelent Thank you "
" I wish i could always fly to Kerry. Now that SAM is there UP the Kingdom. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 22 August 2025
" Easy transaction "
" Very friendly staff. A bit of a wait for the courtesy bus to pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SEANMICHAEL - 20 August 2025
" Car was comfortable Spacious and economical "
" Person serving when hiring the car was efficient humerous and knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NOEL - 20 August 2025
" The lady at the desk who gave me the keys was absolutely lovely, warm and welcoming! Cork should be proud of the likes of her! "
" The lady at the desk who gave me the keys was absolutely lovely, warm and welcoming! Cork should be proud of the likes of her! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WILLIAM - 18 August 2025
" Throughly enjoyed the replacement vehicle from booking. Could not have asked for better than the BYD Seal U provided. Thank you "
" Although fuel top up was not made prior return, not knowing locations locally, an estimated update to ang expenses would have been appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RONAD - 17 August 2025
" see above "
" when booking it was not clear whether I had paid for additional insurance. Your website should be much clearer that when you pick up the car you will need to pay additionally for waiver insurance, and that if you pay by debit card you will need to pay a deposit as well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DIANE - 16 August 2025
" There was a bit of confusion as to whether roadside assistance had been included in my booking with Auto Europe. "
" There was a bit of confusion as to whether roadside assistance had been included in my booking with Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 15 August 2025
" Car nice to drive. Pleasant staff at all points. Very helpful and informative when we had to call regarding the toll charges. "
" Very smooth transaction from start to finish. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 15 August 2025
" Overall ok but Sixt not great customer service or condition of car "
" Very slow at counter to collect. Very very slow bus from terminal. Longer wait than other companies. Car was quite bashed up "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PETER - 12 August 2025
" See point 3 "
" Pickup and drop-off where conducted by Europcar. Pickup was atrocious. Our contract indicated pickup at the airport. When we arrived at the counter we had to wait 10 min to be seen by a rep who immediately sent us to catch a shuttle to an off airport site. We waited 25 min for the shuttle. On arrival at the site there was only one rep helping customers and we were fifth in line. Each customer took about 20 min to process Luckily a second rep appeared to help out. In total we waited 70 min to be served and another 20 min to be processed. Was it necessary for the rep to enter my address, phone number and date of birth - this information was provided when the car was booked it should have only been necessary to check these details. In our contract we were to pay a 1500 euro insurance deposit but the rep asked for 1800 euros. As a compensation for our wait we were provided with an upgrade and return to the airport. On return to the airport there were NO signs directing us to the return location. We did two approaches to the airport before returning the car to the off airport site, again delaying us, the time by 45 min. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 11 August 2025
" Pick up from Europcar took over an hour. Worst experience ever picking up a pre booked car. "
" Pick up from Europcar took over an hour. Worst experience ever picking up a pre booked car. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by IAN - 10 August 2025
" Transport between terminal and car pick-up was longer than we'd have liked. "
" Hard to spot the difference between Herz, Thrifty and SixT - they share a desk/building at Dublin! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EMMA - 08 August 2025
" See above - total dissatisfaction "
" We waited 2 1/2 hours to pick up a car, it was chaos & they didn't have cars available This made us miss an event we had travelled to Dublin for We had to rush the pick up & ended up being mis-sold an excess waiver which was already covered in our full damage & theft protection cover - I specifically asked this & was told a broker cannot provide the excess waiver which- I was not told that I would be refunded any costs through the full damage & theft protection cover - a blatant mis-sell to gain commission. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by SIMON - 07 August 2025
" No problems "
" Very helpful guy who sorted out all the paperwork. All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 07 August 2025
" Disappointed but due to Hertz ignorance of not accepting my Gold Card status "
" Didn't except my Gold Members card. Had to pay for additional driver and car upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by BRIAN - 01 August 2025
" See above "
" Vehicle wasn't available for pick up at agreed location. Staff didn't know why. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by STEPHEN - 31 July 2025
" Please refer to section 3 above "
" I have a dispute with Hertz who charge me a €30 cross boarder fee when I specifically advised the counter agent that we would not be travelling into northern Ireland on our trip. The agent put I had accepted this charge which was not correct. Soured a very enjoyable car hire trip. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LIAM - 31 July 2025
" Had booked a car from the airport then we had to go the head office instead and then took over an hour. "
" Had booked a car from the airport then we had to go the head office instead and then took over an hour. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
CORK, IE - Reviewed by ANDREA - 28 July 2025
" satisfier "
" Good, easy to get the car and drop the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ADRIAN - 27 July 2025
" Excellent as always "
" I would always like an actual spare wheel "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DEREK - 25 July 2025
" Disappointed "
" 2hour wait to pick up the car, long queue. Damage to every panel on the car, no sat nav. 750000 km not what we expected. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by MARTIN - 24 July 2025
" Overall ok "
" All ok except on night of collection we had rain on motorway and wipers didn't seem to lift smears on windscreen. That's despite plenty of heat being applied from heater "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by TIM - 24 July 2025
" i wasn't happy I had to pay extra insurance when in fact i had already paid for all of the extra insurance up front. I feel they use this as a money making scheme (i felt ripped off to be honest) "
" i wasn't happy I had to pay extra insurance when in fact i had already paid for all of the extra insurance up front. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 24 July 2025
" Nil "
" After returning the car I was sent a bill for €250 for damage to the car which was not my doing (a loose door handle). I challenged this and the charge was dropped. But I will not be renting another car from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ELIZABETH - 22 July 2025
" Check in staff were great but extremely busy resulting in a long weight to get processed. Queue was way out the door. "
" Overall a very good experience.. Only issue was there was no water for window screen cleaning "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KERRY, IE - Reviewed by ANNE - 22 July 2025
" No problems with picking up or dropping off Car was ready and waiting "
" Easy stress free car hire. Wonderful professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EAMON - 18 July 2025
" Auto Europe service is clear and transparent and communication is always consistent. "
" normally an all round excellent service but on this occasion pick up was carnage. A 90 minutes wait to get seen at the desks. and a futher 30 minutes for the car to be available. Most of the time the long delays was due to the desk staff trying to upsell especially to customers who's first language was not English. I have not seen the staff at this rental location being this aggressive with the upsell before. usually a polite no thanks suffices "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATRIONA - 18 July 2025
" Might be better to book direct with company so they would have your details before you get to pick up "
" Queued for 1 hour 45 minutes to pick up car - I assumed I was pre booked and would only need to collect keys There was only 5 staff on dealing with over 50 customers while I was there - all taking about 15 minutes each to complete paperwork And there was very few seats so had to stand most of the wait time. I would not have Europcar /Carhire again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDAN - 18 July 2025
" You are just one of many brokers for car hire, I experienced nothing special or memorable. "
" Carhire is serviced by Europcar, so its really them im dissatisfied with. The pickup from the airport to shuttle to the car site was too long. The wait at teh desk to pick up the car was an hour and a half which is totally unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEPHEN - 17 July 2025
" Easy booking and complete info on hire "
" Excellent experience with rental counter pre hire but car had issues that made the rental worrisome, eg constant warning of low tyre pressure and also that car required service/oil change. 33,000 miles on odometer is high for a quality rental company like Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 17 July 2025
" I've been using Auto Europe for years, easy website to navigate and competitive prices, a real bonus is being able to speak to someone if you need to. Great service! "
" Great service from Hertz on this occasion, peak time at Dublin aiport and they dealt with the queue efficiently. Caroline was incredibly helpful and ensured I was happy with everything. The car was in good condition and clean so I was happy overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CATHERINE - 16 July 2025
" Beautiful car/everything stress y "
" Great value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DANNY - 16 July 2025
" No issues except above. "
" I was satisfied with everything about my transaction and vehicle except the 100 euro holding charge taken against my debit card which i am yet to receive back. I am not here to cash flow Sixt/Flizzr's business. Sharp practice in my mind. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ROBERT - 15 July 2025
" Very smooth from booking to drop off "
" Very easy from pick up to drop off great car and friendly and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADRIAN - 15 July 2025
" Have used Auto Europe over a number of years as I feel they offer the best choice and value for money by comparing a number of car hire company prices. "
" Very happy with the service received but slightly disappointed with actual vehicle supplied. Booked expecting a VW Polo or Vauxhall Corsa sized car but actually got a Kia Picanto. Offered a VW Golf for an extra 10 euros per day but declined. Vehicle not fuelled fully upon receipt so was advised to take photo and return as same. Difficult to achieve when five eighths full so ended up returning in excess. Apart from these issues car was in good condition and clean so no complaints on presentation. Collection and return process seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 15 July 2025
" It was all fine "
" a very nice car, and a short queue to pick it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 14 July 2025
" I have been using this website for about 15yrs and every time its so easy to get the car I need for my trips at affordable prices , I will have no hesitation in recommending Auto Europe "
" I have been using Thrifty group for about 25yrs and every time its so easy to get the car I need for my trips at affordable prices ,The staff are really friendly and very accommodating. I can highly recommend Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 13 July 2025
" Happy all round "
" Friendly staff; no hassle. Older car with high mileage but no problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CORK, IE - Reviewed by EAMONN - 12 July 2025
" Great as always "
" Thrifty were very helpful, friendly and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CLAIRE - 11 July 2025
" Firstly I should've been quoted the correct amount. Secondly Auto Europe should've sorted it out with sixt so I didn't have to pay the difference and thirdly I should've had a response to my email and the online application for a refund, none of which I've received. "
" The additional driver rate on the contract was 7.95 yet at the desk they said it was 10.95 and charged me that. They phoned Auto Europe who said that I could get a refund if I applied on my return, which I'm still waiting for! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 11 July 2025
" Another great booking with Thrifty. "
" Excellent overall. Spotted slight dent on driver door that wasn't on inspection report (hence score of 9 rather than 10 for condition of vehicle). Reported it on-line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by PHILIP - 08 July 2025
" Nice ride, easy customer service, and good drop-off service. "
" Rental was simple, experience was pleasant and the car was great. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by ANTHONY - 08 July 2025
" Very pleased. Makes all the difference to the holiday if the car rental is hassle free. "
" There was a problem initially finding the car at Shannon Airport because there were two parking bays numbered 181. However the Europcar man came out to direct me. The return drop off went very smoothly with the man giving me a lift to departures. Less paper work than some other firms. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BENNY - 07 July 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICIA - 06 July 2025
" All good "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by JAMES - 06 July 2025
" Overall very good apart from the passenger seat on that Mg hs Hybrid "
" The Mg Hs hybrid was very good and drove well and economical, great shame it was the base model which means you can not adjust the height of the front passenger seat . My wife is 5Ft tall and had to sit on 2coats folded up to see out which is not ideal when your in Ireland doing the scenic tours . Plus the sat nav takes you off the main road and takes you up farm tracks with grass in the middle of the road and then puts you back on the same main road you were on a mile or two later . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 03 July 2025
" Auto Europe were great, as usual. "
" Pickup agent just haded us key and pointed to a very large carpark behind office without providing a bay number. As it was late at night, he suggested flicking flicking the open button on the remote to set off the flashers. That did not work because someone had left the vehicle open. So, nearing midnight we had to search for the licence number on the car. Shabby service. Photos of the car did not reflect the extent of the damage on the car's body work. However, I sent replacement photos. Drop off was equally a nightmare. We were not informed the rental drop off would be closed. Fortunately, a staff member from another company told us that Thrift expected drop offs to be left in the short stay car park, and the keys handed into to desk in the terminal. The desk clerk at drop off asked us for the bay number (sic)!! You can't make all this up. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CORK, IE - Reviewed by JOHN - 02 July 2025
" Everything from price, office staff, car and drop off staff was excellent. "
" Everything from price, office staff, car and drop off staff was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RUAIRIDH - 02 July 2025
" Will be renting here again in the near future, staff were very pleasant "
" There were some minor issues with the car, however the staff were very apologetic when I informed them, and were very helpful and polite throughout the entire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DAVID - 30 June 2025
" Easy, friendly, incredibly cheap. "
" I have rented via AutoEurope for years now. This time was incredibly cheap. So cheap that I was suspicious. But at Dublin airport I found the car was provided by Europa, a well known brand. The car was as described and in good condition. The staff were pleasant despite it being hot (in Dublin!) and busy. The drop off was quick and efficient. Even the shuttle bus to the terminal was smooth, quick and friendly. Could not recommend enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 30 June 2025
" Sadly we won't use again and would rather pay more money and have a better service. "
" The pick up arrangements were dreadful. Long queues - queued for a long time and then asked to stop queuing and go down to the minibus pick up point where we waited again. Very rude female driver who drove extremely badly - swerved to miss a road bollard - then at car depot queued yet again. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAGGIE - 27 June 2025
" Please see the earlier comment re waiting time for pick up "
" Unfortunately the flight was 2 hours late arriving. However I had to wait in a queue for nearly an hour to be served. I would have expected more staff on duty to help serve customers. Hiring a car is not a "5 minute job" s as of lots paperwork to be completed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEITH - 27 June 2025
" WORST RENTAL EXPERIENCE IN A LONG TIME WITH EUROPCAR. WONT USE THEM AGAIN EVER. AVIS HERTZ DOLLAR THRIFTY ETC ALL BETTER, "
" They did not have my class of vehicle at the collection so upgraded to a Volvo xc60 at a cost of £370 more but I needed a SUV and was taken on at the airport not the collect point. Not happy The VOLVO had covered nearly 100000km and was badly damaged in numerous areas Europcar at collect not interested-Will never use them gain. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CORK, IE - Reviewed by KEVIN - 26 June 2025
" Eay and straitforward to use "
" There was damage on a wheel, light kerbing which was not shown and I didn't notice it up until the next day. I notified thrifty on the interim satisfaction survey. The blemish did not have any effect on my return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DERRICK - 26 June 2025
" as above "
" pick up was horrendous. I waited in a Q for 45 mins before being seen all 3 staff were stuck on 1 problem for 1 lady . nobody else was being attended to. when I picked up the car they said no damage the car had multiple scratches that had not been marked so that took another 20 mins to get sorted out . disgusting service "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICK - 26 June 2025
" Im not likely to recommend any car hire place to a friend, because the choice I make always boils down to the features I see online. cost, quickness, low deposit on any given day the variables change between all companies "
" had to queue for pickup. took quite long. i feel like the process could easily be quicker "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PIERCE - 25 June 2025
" Great service. "
" Great experience. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by FIONA - 24 June 2025
" Great customer service "
" Smooth experience and great friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 23 June 2025
" As I say very helpful staff "
" Very helpful staff no Problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GRAHAM - 22 June 2025
" All fine but note the comment above. "
" All very smooth. Would have been good to be able to add an additional driver when we made the booking. Desk and return staff were friendly and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by MICHAEL - 20 June 2025
" See above Very happy indeed. Lovely people. "
" Europe car people were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 19 June 2025
" . "
" Very friendly. Oil top up needed. No water in windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAUL - 19 June 2025
" I am annoyed because i was in a rush and specifically requested pick up at terminal but it was obvious this meant nothing so what is the point in stating pick up in terminal if you don't or cannot arrange it. I have picked up in the terminal before and it is much faster which is why i selected that option this time. "
" I specifically requested pick up of car in the terminal but had to get a courtesy bus and it was an hour before I actually got the car after getting my case which made me late for a meeting. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
CORK, IE - Reviewed by JACQUELINE - 18 June 2025
" All good other than the return situation "
" we were told by Flizzr that when we returned the car to the rental car part we could park anywhere as we usually do. However this time Hertz with spaces near to the pedestrian exit warned us that we would have a fine imposed if we parked there. I left my husband there (he has a mobility problem) and parked much further away - what is the true situation about return parking ? Can other companies impose fines for the use of their spaces ? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOHN - 18 June 2025
" It was a bit confusing as the Thrifty car was actually a hertz car. "
" The car i got was from Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHEILA - 13 June 2025
" Regular emails before the car hire were very helpful, good advice and comprehensive information on collecting the car as well as dealing with any problems at the end of the rental. "
" Very efficient service on collection and return. Helpful staff. The only issue was difficulty breaking smoothly as the biting point on the brake was right at the top, and we were getting a message every day that the key pad battery was low but it wasn't a problem as it was still working. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SIMON - 12 June 2025
" Excellent service at an excellent price!! "
" Excellent staff, car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 10 June 2025
" The experience was generally good. Things to improve (a) Ensure maps are available at the desk (b) Recommend getting insure via the car hire provider, not the broker (c) Car was bigger than I wanted or paid for "
" I hired the car with Car Hire via AutoEurope with Car Hire accessed via to Europcar desk. This can be a bit confusing. It was by far the busiest car hire desk at the airport so it must have been issuing the best deals. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAURA - 10 June 2025
" It took us longer to pick up the vehicle than it did to fly to Ireland. The process was inefficient and the staff were largely dismissive and unhelpful (except the lady at the compound desk, she was pleasant). Ended up missing the funeral that we flew to Ireland for because of this hold-up at Dublin airport. Very vexing. "
" It took about 45 minutes to get to the off-site compound to pick up the car. We ended up being late for the funeral that we wanted to attend. The lady at the Thrifty desk in the airport just literally shooed us away and told us to get the minibus. So after queuing there needlessly, we queued again for the minibus, waited 45 minutes (hellish stressful drive), and then we queued again at the compound. Crazy inefficient process. Very vexing. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by JOHN - 09 June 2025
" Positive hassle free rental "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ALAN - 09 June 2025
" Excellent price and very comfortable car "
" Quick and efficient at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADRIAN - 07 June 2025
" Overall very good trouble free experience from start to finish. "
" Very clean car in very good condition. Rapid collection and return process. Would thoroughly recommend and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 07 June 2025
" The staff at the drop-off were a disgrace to the company. It would put me off using Europcar again inDublin. "
" Pickup was very good. drop off was very bad. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by NEIL - 06 June 2025
" All good and efficient "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SIMON - 05 June 2025
" Always use Auto Europe. Normally very satisfied. Not so this time due to the unjust nature of the rental company . Reading other reviews,it is clear that we are not alone in questioning the validity of the rental company's actions! "
" Don't rent from the Europcar brand!! Vehicle in very poor condition. Customer Service not good! Nearly £400 withdrawn from our account for alleged damage to vehicle that we were not responsible for. Would never use them again. Quote was reasonable.......but at a substantial subsequent cost!! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
KERRY, IE - Reviewed by NICHOLAS - 05 June 2025
" Definitely use again, A+++ service. "
" Great service and will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 04 June 2025
" See above - should be clear that rental is not in terminal. Very annoying and added 30 Minutes to pickup and drop off which is particularly annoying for a weekend trip "
" Auto Europe should have stated that you have to get a bus to the rental. This means people who arrived later got into the queue first and delayed pickup and drop off. Would have paid more to have in terminal hire had I known. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by TINA - 04 June 2025
" Have used autoeurope several times before who are good. I feel europecar know I have cover and using autoeurope to pay for previous damage "
" Tried to sell me CDW on collection but already had it via autoeurope. Car itself fine. Dropped early due to flight time. Charged me for damage to wheel rims which, which I know I didn't cause. Took photos of car and petrol at drop off, if I thought I had caused damage why would I do that ? Have argued with them but to no avail "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CORK, IE - Reviewed by OSCAR - 03 June 2025
" I had a car with over 100000 kms with lots of scratches and marks, although mechanically the car was in good condition. "
" Suboptimal car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DIANE - 03 June 2025
" I always recommend Autoeurope to my friend and family "
" My flight was delayed unfortunately. I called them 3 times to notify but no answer. Got to the desk at 00:10 waited in the queue served @ 00:45 to then be given a €40 out of hours charge...no details showing I would be charged this on T&C as I requested them but Peter the customer assistant couldn't find them. I quoted it upon return but informed its standard but still not shown any T&C's to verify it "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANDREW - 03 June 2025
" Quick as simple to use, good price. "
" As expected, the car was 2 years old with some minor exterior damage, which had already been logged by Thrifty. Check in was slow as this was my first time to use Thrifty - hopefully it will be faster next time. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KEVIN - 03 June 2025
" Easy to use and worked exactly as expected. "
" Easy to book, and decent basic price. Additional cost of simple booster seat hire (x2) was high. Booking desk was located in a different terminal from our arrival, quite a walk with young children. Counter staff (Europcar) were inundated, not prepared for high demand. Queue time was around an hour :-( Express/premium desk was left unattended throughout - why not open it up to ease the wait?? At the desk, Lee was apologetic and very helpful, ultimately giving us not the car we had booked but an alternative that was entirely suitable for our family. Drop-off staff were excellent, and transfer bus very prompt. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 01 June 2025
" I have used autoeurope for 20years. "
" Quick bus transfer. Got a free upgrade. Seamless drop off with prompt bus transfer to departures "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 30 May 2025
" Very smooth from booking to pick up at the airport "
" Car was waiting staff helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BENJAMIN - 29 May 2025
" A "
" The left wing mirror of the car was taped up to hold it together & the fuel gauge was malfunctioning. "Desk in terminal" was listed as a benefit. After queuing at the desk in terminal I was told to go downstairs & wait for a shuttle to the remote car rental site where I had to queue again to get the car - completely pointless, would have been 10 mins quicker to be directed to go to remote site straight away "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SHANNON, IE - Reviewed by EAMONN - 29 May 2025
" Again Shannon Airport is so good and staff relaxed and very helpful "
" Great service at Shannon Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEN - 29 May 2025
" everything good - a great simple experience as usual "
" all went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 27 May 2025
" Very satisfied with the whole process "
" Very efficient and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by EDWARD - 26 May 2025
" Very helpful staff at car rental Knock "
" Very satisfied with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by BARBARA - 26 May 2025
" Car was. O K. Sorry about the satellite navigation not being turned on. "
" I was very disappointed that the satellite navigation wasn't turned on. The screen is still there, i am a bit confused with the roadmap all you wanted was more money. I paid over £300. For one week. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by THERESA - 24 May 2025
" I have rented from this company before and had issues with the car however the issues were resolved so I would have no problem with recommending this company. "
" A warning light came on the dashboard about the tyre pressure. I spoke with a member of the team who tried to assist me by resetting the light after I had topped up the air, unfortunately I was unable to understand his instructions. Please check the car before renting as this did cause me some stress, thinking I might have a slow punture. However it turned out to fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NOREEN - 23 May 2025
" I have done it already "
" Very happy with car I didn't like I had to leave £250 deposit I hope I get my money back please "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 23 May 2025
" Very good "
" My deposit was put back into my account promptly ..very good . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JOHN - 21 May 2025
" Overall very good "
" The only issue, if it's a real one, was a long time at the desk waiting for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RORY - 19 May 2025
" The car provided was a diesel although a bit noisy and a 2yr old vehicle with higher mileage it was ecpnomical "
" I got an equivalent which was not my preferred choice, slightly smaller car but did the job "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by MARIE - 18 May 2025
" . "
" Made to feel uneasy about having third party extra insurance. Otherwise all positive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXANDER - 16 May 2025
" Waiting on fuel money "
" Still waiting on fuel money to be paid into my accounts "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 13 May 2025
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 11 May 2025
" . "
" .. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 09 May 2025
" It took about half an hour to do the paperwork at the Europcar desk at the airport. This was because the attendant was getting quotes for an older driver to cover excess insurance which we didn't want or need as I have separate annual cover for this. He could have saved himself and us a lot of time if he had asked me if I needed this first. "
" Europcar handle the rental for Car Hire at Dublin Airport. The car class/type I booked (an automatic) was not available and had obviously not been reserved. After some time ringing around an upgrade was found that had just been returned to the airport and not the car rental/ service facility away from the airport. This was more convenient as it did not involve a shuttle bus journey but there was no one in the Europcar booth in the car park to give us the keys. Eventually someone turned up and we were given an almost new car but it had not been washed. Apart from that it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by RAYMOND - 09 May 2025
" Very good "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DOROTHY - 09 May 2025
" Car was inexpensive but low power and very dirty and damaged "
" Long wait at pick up in airport, car damaged and outside very dirty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by SHANE - 09 May 2025
" Europcar tried to sell me extra insurance cover despite purchasing it from auto Europe on booking and it clearly stated it on the voucher . "
" Everything was fine except for the lady who served me at the counter.I had already purchased extra insurance cover through auto Europe but she still tried to sell me extra insurance cover saying the only people who provided the extra cover was Europcar and not anyone else! This really annoyed me . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 08 May 2025
" Efficient and good price. "
" Efficient and very friendly staff. Consistently good service which I appreciate as a regular customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 08 May 2025
" No problems "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PETER - 08 May 2025
" Have tried other car rental booking sites but always come back to AE as they consistently offer best rates and choice and are transparent about costs and fees. "
" Couldn't fault them, they were the best value option on Auto Europe but apart from a small queue on pickup the car and service were excellent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by OWEN - 06 May 2025
" Nice car. Good price. Friendly check in "
" Nice car. Good price. Friendly check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELIZABETH - 06 May 2025
" Auto Europe very efficient but not Europ car "
" Long delay picking up vehicle. Aggressive check in at terminal. Pressure to buy insurance. Difficulty getting staff to observe extra damage. No proper sign off returning vehicle. Was told I would get confirmation e mail Confirming no damage but never received "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GILLIAN - 06 May 2025
" Auto Europe have always been good value for money and good choice of cars "
" Great service, efficient and lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 04 May 2025
" Very Good "
" Only issue was difficulty in refueling, struggled getting the fuel nozzle cover open. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 03 May 2025
" Good options over a range of hire companies, but the additional insurance option would be better done prior to hiring... Paying the car hire companies holding against the credit card might be restrictive to some and poor value "
" Used this option many times cars are reliable..... Not prestige condition, cleaned, or dent free. If you needs are basic A to B motoring not a bad option. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by AILEEN - 30 April 2025
" A great experience, efficient and quick. Great car "
" Lovely clean car, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CAROL - 30 April 2025
" Excellent "
" Was a smooth and painless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LYNDSAY - 30 April 2025
" Would like someone to contact me as this is the second time I've had large issues with your rentals. "
" Car was not ready despite flight delay and was not in airport. Damage unable to be opened on site. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOHN - 30 April 2025
" Would use auto Europe again for bookings "
" All very positive and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ROBERT - 29 April 2025
" No problems with pick up, use of the car or return. A positive experience all round. "
" We asked for a small car and got a larger one which had many features that we were not familiar with (we are an older couple!) so it was a little disconcerting. However, we did get used to it eventually... The staff were very professional and friendly and as we use them regularly, we know them well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BENSON - 28 April 2025
" Satisfied customer "
" Admin at pick up was quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THERESE - 27 April 2025
" The condition of the car was not fully logged on pick up, loads of damage not recorded "
" I booked a collection at airport terminal but that didn't happen - written in the small print apparently- not helpful "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CORK, IE - Reviewed by PHILIP - 26 April 2025
" Overall good experience "
" Difficulty with credit card €2000 deposit, but eventually sorted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ADAM - 25 April 2025
" see above - I called and made a complaint and havent heard anything yet "
" Car was not picked up at the airport as was indicated by the offer - it was a 10 minute wait 10 minute ride to local compound and then further 30 minute wait Very disappointing Same on way back we had to arrive 45 minutes earlier and wait 20 minutes for full minibius to drive to the airport. Shouldnt advertise something that isnt happening "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by YUI TUNG - 23 April 2025
" Very happy with our experience "
" Tried to give us a Citroen C3 even after asking how many passengers and suitcases we had which was 4 of each and that car would only fit one Eventually gave us a Ford Puma that had two different coloured wing mirrors, one which had black tape on it, poor "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PHILIP - 23 April 2025
" Overall a great experience, seamless service, good price, good quality vehicle. "
" Overall a great experience, seamless service, good price, good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETER - 21 April 2025
" Pretty good "
" The pick up was efficient but the car was only allocated on arrival, not according to category booked. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by MICHAEL - 17 April 2025
" The car hire was fine until drop off - when I was told I would be charged EUR100 for the car to be hoovered. After a visit to the beach, the kids' shoes had some sand on them. Nothing was ground in. Nothing was dirty. It just needed a hoover, which the car hire place would have done anyway. Clearly they see this as an easy way to chisel some more cash out of mugs like me. I rent cars all the time and have never been charged a cleaning fee. "
" The car hire was fine until drop off - when I was told I would be charged EUR100 for the car to be hoovered. After a visit to the beach, the kids' shoes had some sand on them. Nothing was ground in. Nothing was dirty. It just needed a hoover, which the car hire place would have done anyway. Clearly they see this as an easy way to chisel some more cash out of mugs like me. I rent cars all the time and have never been charged a cleaning fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KAREN - 15 April 2025
" As above "
" Lovely vehicle bigger than i expected to be given. No complaints about it whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by SHEILA - 13 April 2025
" Economic car and met our requirements "
" Welcoming on arrival and no issues despite a 2 hour flight delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 12 April 2025
" I booked pickup from terminal and set my flight to be into T1, but the booking came through as pickup from T2. I called, but the staff could not change the booking. I walked to T2 and they said I had to get a shuttle bus, even though I'd paid extra for terminal pickup. "
" I booked pickup from terminal and set my flight to be into T1, but the booking came through as pickup from T2. I called, but the staff could not change the booking. I walked to T2 and they said I had to get a shuttle bus, even though I'd paid extra for terminal pickup. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CORK, IE - Reviewed by KAREN - 12 April 2025
" Love autoeurope, you make car hire very easy "
" Very good service, good clean car, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET LORRAINE - 11 April 2025
" Excellent service "
" Straightforward and efficient service great car too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 11 April 2025
" Very good "
" Staff were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by COLIN - 10 April 2025
" Every thing came together to make a pleasant experience "
" Very easy booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JAMES - 10 April 2025
" Nice car & very satisfied with the whole experience "
" Very satisfied all round "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PETER - 10 April 2025
" Just disappointed to have pay to upgrade on what I should of had in first place "
" It seems that I book a mid size with you and provider it's a small size! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by SIMON - 10 April 2025
" Auto Europe is fine - have used them before wand will do so again. but I may think twice about CarHire/EuropeCar "
" The hire was fulfilled by Europcar, and the pick-up process was very slow, and took about 15 minutes - largely because the person dealing with it insisted in trying to sell me upgrades which I made clear that I didn't want. There were only 2 people on duty so there was quite a queue. Pretty poor. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 09 April 2025
" Awful. Would never use this firm again . They may be cheap the the car they provided was a joke "
" The car was covered in scratches and dents. It gad over 90000k on the clock. You accused me of scratching the wing mirror which I did not and gave proof "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARIA - 09 April 2025
" Always use Auto-Europe and would highly recommend "
" Auto Europe tried to charge me for a scratch on the Alloy but fortunately I'd taken a video of the car when I picked it up that proved it was already there! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 08 April 2025
" Carhire are part of europcar which is not immediately obvious for pick up. Clearer instructions on the voucher would be helpful "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALLEN - 06 April 2025
" The lady at check-in was very good. Car was fine,if a little scratched.. We would have preferred to have known all about the extra cost of the insurance prior to ? As it was a Hybrid, we could have done with a little guidance before setting off ? Overall, it was a good experience and we would use your company again. "
" Took a while to work out that Auto Europ was actually Euro car. It was a Friday so there was a queue to check in. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTINA - 05 April 2025
" Easy booking with best rates always. "
" Swift pick up & drop off with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 04 April 2025
" Quick collection & drop off "
" Efficient and quick car pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIM SHEENA - 03 April 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 03 April 2025
" Always good to deal with. "
" It all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by SAMANTHA - 03 April 2025
" Overall was very good, shame about the smell inside it. "
" Staff were amazing, the car was great but omg the smell inside the car was painful. Smelt like spilt milk or baby puke inside and when cleaned was not aired properly and it was nasty to be honest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by CARLOTTA - 03 April 2025
" Auto Europe are always my first point of call and are rarely beaten in price. "
" Returns station not signed too well but everything else perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORK, IE - Reviewed by NEIL - 01 April 2025
" Incorrectly charged for damage to the vehicle that is now in dispute. "
" Incorrectly charged for damage to the vehicle that is now in dispute. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MIKE - 29 March 2025
" No problems "
" Easy, friendly and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JOAN - 28 March 2025
" A good experience "
" very professional and friendly at all stages of the rental process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PETER DECLAN - 27 March 2025
" Very straightforward process Would recommend "
" Fairly straightforward process. Some damage to car when picked up but well documented. A bit of a delay at drop off but nothing serious. The car was fine and suited my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MARTIN - 26 March 2025
" Auto Europe always provide a very good, competitive service. "
" the car had not been cleaned outside. the drivers side front tyre was worn to the depth markers. I would not drive my own car with a tyre worn to this extent. The customer service agent aclnowledged the state of the tyre whwn i pointed it out to him on returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SHAUN - 22 March 2025
" The car was supposed to be Airport pick up as I was going to an event the extra hour was a inconvenience, the guy at Europcar said it was that third parties promise "
" The car was supposed to be Airport pick up as I was going to an event the extra hour was a inconvenience "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by DAVID - 21 March 2025
" No problems at all. "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NOEL - 18 March 2025
" Perfect experience low cost efficient staff "
" A very smooth experience from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DERMOT - 14 March 2025
" As above, I'm OUTRAGED by the 'Guilty until proven innocent' methodology now considered acceptable in relation to damages (not) noted at pick-up. It's NOT acceptable to meee! Had I not had a phone camera with date & time stamp and flash capability (pickup was in the dead of night), I'd have been falsely accused of damaging the vehicle. That's NOT ACCEPTABLE as customer service... "
" At the desk, it was near-impossible to use different cards for the 'block' and to pay for 'extras'. I had to take photos at the pick-up compound - in the dark of night - of the extra damages over-and-above the already extensive listing of damages. The staff on site were utterly disinterested in my reporting of those extra damages there-&-then, before my departure from the pick-up compound. At return of the car, my foregoing photos were REQUIRED, so as to validate that I hadn't done the unlisted damages. Had I not taken those photos at pick-up, I'd have been deemed culpable and stung heavily. That's OUTRAGEOUSLY POOR customer service... "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JOHN - 13 March 2025
" Not at all "
" All great, apart from the 15 minutes it took to return the car keys when 1 member of counter staff didn't leave or look up from his computer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHEAL - 13 March 2025
" Car was perfect and paperwork was all sorted in minutes. Staff at frizzer were really helpful and friendly "
" Excellent car and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 13 March 2025
" Poor as my deposit had been charged to my credit card for no reason "
" I brought the car back with no damage, confirmed by the staff and the deposit was still taken off my credit card. This is not the first time I have had to chase the return of my deposit "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by GRACHINA - 13 March 2025
" Good value. Need better drop off information "
" Initial problem finding which desk dealt with Fizzler rentals. Signage needs to be clearer "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORK, IE - Reviewed by EILEEN - 11 March 2025
" Would rate the service very highly. The girls at the desk are the best "
" Very very good as always. The girls at Cork Airport and the best and always remember us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DESMOND - 11 March 2025
" Very good "
" The car I had was a small reasonably new budget car. It was comfortable and more than adequate for my needs. I was renting in rural Ireland and the roads there are not always perfectly maintained. The wheels were fitted with plastic hub caps, Perfectly adequate for the car however there is a risk of losing one on these rural roads. I would suggest perhaps possibly fitting them with cable ties 2no per wheel would eliminate the risk of losing a hub cap. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RONALD - 09 March 2025
" I feel cheated by both Autoeurope and Sixt "
" It was horrendous "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
KERRY, IE - Reviewed by FREDERICK - 09 March 2025
" Very good service and value. "
" Very courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 09 March 2025
" Good all around from collection at airport to return "
" very smooth from arrival and departure from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAMES - 08 March 2025
" The return was simple and efficient. Shannon noticed my walking stick and very kindly dropped me to the terminal "
" The return was simple and efficient. Shannon noticed my walking stick and very kindly dropped me to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by HEATHER - 07 March 2025
" Overall a good experience ( but primarily because I upgraded at the desk) "
" I did not realise the car would not be dropped off at the airport terminal but at a central point as this was not stated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ALLAN - 02 March 2025
" Good "
" No problem at all. Still think they are taking so much as a insurance deposit. Why is their insurance cover so expensive?????? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TINA - 01 March 2025
" As above. Absolutely awful customer service and policies "
" I accidentally put 9am instead of 9pm as pickup time. Not only did you cancel my booking I was made to pay £215 for another car. I had my disabled niece with me and had no other choice but to pay again. I will never use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
KNOCK, IE - Reviewed by GARY - 28 February 2025
" Couldn't find the desk at first but then spotted a small sign for Carhire on the Europcar desk. Will definitely use auto Europe again. "
" Lady on the desk was very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OLADAPO - 26 February 2025
" There was no explanation on why the car was not what I asked for and booking was terminal not a drop off, had to wait to. Picked u., luckily we didn't miss the flight "
" Didn't get the car was assigned. Car steering was shaky at average speed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by JAMES - 26 February 2025
" Really impressed with the car, service and price "
" Really impressed with the car, service and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WILLIAM - 26 February 2025
" See above. Opportunists to charge me extra. "
" My flight was cancelled to Cork. I had a busy day rearranging flights and arrived a few hours later than planned. It was 4pm instead of 10.30am. I was told there was no car available as it was given away. Surely if I paid for it, it should be there. I ended up having to pay an additional 40 euros for another car. I expect it to be refunded to me. I was so tired after a stressful day that I just had to go with it. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOANNE - 25 February 2025
" Will definitely use the service again "
" It was a very easy process to book and collect the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 23 February 2025
" Good website. Great prices and no hidden extras. "
" Efficient and friendly check in staff. On the road with no delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 20 February 2025
" Really easy to book. Decent car. Will try to upsell you at the desk. Double check on insurance policies. "
" Very good service, once you realise it's at the larger depot. The transfer service was quick and staff polite. Gave accurate postcode so it was easy to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 20 February 2025
" See above "
" Was supposed to be airport pick up, but was told voucher customers have to get shuttle bus, then was charged extra 30 euro to go to Northern Ireland. Drop off was the same, had to go to office offsite, ie not at airport "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by ADRIAN - 20 February 2025
" As above "
" On the voucher it states the car hire is inside the terminal but actually it is outside which caused unnecessary confusion and delay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 20 February 2025
" Looking forward to using Thrifty for future travels "
" Always a pleasure to use thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 20 February 2025
" Simple and easy to find, great staff and professionally managed. "
" Friendly and very helpful staff, simple process to collect and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CORK, IE - Reviewed by LINDA - 19 February 2025
" Efficient and value for money. "
" All good, there was a problem with the on board computer which was pointed out on return. Could have happened at anytime to anyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ANDREW VINCENT - 17 February 2025
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SUSAN - 17 February 2025
" Booking was easy and price good, just cross that not obvious about late charge. Never known a car hire company in an airport to close so early. "
" Arrived 5 mins after booked time and had to pay €20 charge because they closed at 6pm and had to stay late. Not impressed! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 13 February 2025
" Thrifty are ace, no delays, car better than expected. "
" Thrifty are ace, no delays, car better than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 12 February 2025
" .. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MICHAEL - 11 February 2025
" very pleased with whole experience "
" lovely staff quick and efficient although a quiet time of day "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 09 February 2025
" Very pleasant experience "
" The girl on desk was so kind and professional.Thank you "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 09 February 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by RICHARD - 08 February 2025
" The staff were excellent. They really looked after me. I give him 10 out of 10 for that. It's just a hold on my credit card seem to have taken longer than normal. I'm a regular user. "
" Everything was fine. Car was pretty good. It wasn't the most comfortable car but it was good however it took a few days for the to release my hold on the of the £2500 on my credit card. I wasn't very impressed with that as a lot of companies do it much quicker so. Change. That. It done quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 08 February 2025
" My experience with car was excellent no issues picking up or dropping off the car and the condition of the car is perfect thank you "
" The car I was provided was ample enough of what I needed over the two days economical and easy to drive thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANTHONY - 06 February 2025
" Need to be clearer about where to collect eh car, and how long it will take for the excess deposit to be returned to my card "
" Easy to use, good price and good vehicle. Not great that booking said collection was in the airport but actually if was outside the terminal In a different building. Also, 3 days after returning the vehicle I'm still waiting for the credit card hold to be released "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MARY - 06 February 2025
" Felt it was good value. "
" John the staff member was very helpful and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 06 February 2025
" As above, Sixt are a cut above the rest in my experience, great service and easy to do business with, slight niggle cars are getting on a bit and not always as clean as they could be, this could be just my recent experience as I've always found the cars excellent previously. I would book with Sixt again in a heartbeat, in fact I have and am picking up a car this weekend! "
" As always a great customer experience from Sixt, the people are their best asset! Slick efficient service at T1, Jadelle was superb! Drop-off easy and quick too. I've used Sixt before at Dublin Airport, very good overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by ADAM - 06 February 2025
" Very easy to book and manage online. Great prices and options. "
" Extremely helpful staff at pickup as well as drop off. Very quick and organised. Spotless car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 04 February 2025
" Auto Europe make finding the best deals for your hire quick and straightforward "
" Easy to find desk; friendly staff; excellent vehicle (condition and performance); easy drop off; hold on credit card released promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 31 January 2025
" Love Auto Europe! "
" A bit difficult to find the car rental return site at Dublin Airport- but other than that everything was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EAMONN - 30 January 2025
" On line was booking was clear and pickup and drop off at Shannon Airport easy. "
" On line was booking was clear and pickup and drop off at Shannon Airport easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EUNAN - 29 January 2025
" V good value great service "
" Clean car on time,easy check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAAN - 27 January 2025
" Very pleased with it "
" All good. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MOHAMMED SAYEED - 26 January 2025
" As above "
" Good value for Money. My issue was at the counter I was asked if I want a petrol or diesel - I asked for the diesel but was given a petrol car. Also car broke down at one point - it was resolved in 1 hour but still I do not expect hire cars to break down. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CRAIG - 25 January 2025
" Carhire is part of europcar and appeared to have no real value of booking when coming to obtain your car. Upgrade offered from the offset however explained we was using it for a day therefore we don't want to pay extra. Charged extra for insurance that we already paid for. Was being sold an pick up from outside when ALL cars was via shuttle which now knowing was absolutely fine but to the unknowing person. "
" Carhire is part of europcar and appeared to have no real value of booking when coming to obtain your car. Upgrade offered from the offset however explained we was using it for a day therefore we don't want to pay extra. Charged extra for insurance that we already paid for. Was being sold an pick up from outside when ALL cars was via shuttle which now knowing was absolutely fine but to the unknowing person. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BEN MATHEW - 25 January 2025
" Will be booking again "
" Great value rental easy pick up & drop Off & we were upgraded by counter staff brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 25 January 2025
" Terrible "
" Would not release car due to my age, 77. And would not refund rent. No indication on booking form of age restrictions "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by PETER - 24 January 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK - 24 January 2025
" Would certainly recommend this firm "
" Very easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 23 January 2025
" Apart from he above items, all went well. "
" Almost all went well but the vehicle was still dirty (mud splashed alone each side etc) and their list of existing damage did not really tally with what was there... The car had 84K km on the clock. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTINA - 22 January 2025
" Always find the best deals on autoeurope. "
" Nice clean car, great value for money and efficient service at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ROBERT - 19 January 2025
" Do not hire through carhire or autoeurope Shannon bogus damages on car. "
" Charged €723 for damages not caused by me. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by KELLY - 19 January 2025
" All in all a good experience and competitive price "
" The only issue I had was it wasn't clear where to pick up the car from. The desk in the arrivals hall was not manned and there was no sign telling you where to go. Luckily one of the other car hire companies knew and signposted me to the office outside of the terminal building. The lady in the office who was there when I collected and dropped off, I don't know her name but she was very friendly and welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SIMON - 17 January 2025
" Straightforward booking process and a good price for my rental "
" On arrival at the Sixt/Flizzr desk at Shannon Airport, I was given a warm welcome by Derek Quinn who was very helpful and explained clearly the details of my booking arrangements and the potential additional options. In hindsight, it would have been helpful if we had discussed the process when I was returning the vehicle ie we followed the signs to the returns area to find that we had to park it in the short stay car park and drop the key back at the desk. Derek was particularly helpful when, having gone to pick up the car, I noticed a number of "marks/dents" which had not been noted in the email rental agreement I received. I returned to the desk and he provided me with his email address to enable me to send photos of this "damage" and duly emailed me back to acknowledge my email a short time after I had sent it. Given that some of the marks/dents were very apparent, I am a bit surprised that no record of these appeared on the rental agreement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CORK, IE - Reviewed by JIM - 16 January 2025
" Had a total outlay of €150 for extra insurance and petrol not happy. "
" Did not get the car specified and it was petrol not diesel so mileage differed. Windscreen greasy on inside. Also had to pay extra €30 a day insurance S said the cover I booked with you was not enough???? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by CARLOTTA - 16 January 2025
" Car Hire / Europcar always work for me. Although we had to take a bus to the collection point, it came quickly and was easy. "
" Easy to deal with. Friendly counterstaff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FIONA - 16 January 2025
" na "
" Booked in wife's naming using company credit card in my name. Wife is also director of company. At counter in Dublin airport, advisor said they could only accept credit card in the name of the named driver. My wife didn't have her credit card with her, only a debit card. She was told if she used a debit card, the cost of the rental would more than double from £20 to £47. I had the credit card that was used on the booking, but they wouldn't accept that as it was not in her name. I had to add myself to the booking, which doubled the cost of the booking, meaning a 24 rental increased from £20 to more than twice that price. Not the end of the world, but if a card is accepted at the time a booking is made, it should be accepted at the counter. If the counter staff won't accept a credit card that is not in the name of the named driver, that should be made clear at the time of booking or, better still, don't accept a credit card that is not in the name of the named driver at point of sale. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOANNE - 15 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SUSAN - 12 January 2025
" Easy to book and good price "
" Although there was some damage to the car it was all documented and didn't affect the driving or comfort. Service both at collection and drop off very good. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by MAUREEN - 11 January 2025
" Lovely experience all around "
" Very friendly staff at Kwrry airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 09 January 2025
" I use it all the time and service and communication excellent "
" Really good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEOFF - 09 January 2025
" Excellent all round . "
" Excellent service from Peter at the Airport desk who upgraded us to a nicer car with return directly to the airport. A++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 08 January 2025
" No hassle "
" Very good no hassle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by KEN - 08 January 2025
" Thrifty are great at Shannon airport - never had a problem "
" all worked well - drop off guy drove us the short distance to terminal (usually walk) as it was snowing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 06 January 2025
" Great overall service. "
" Very efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 05 January 2025
" Excellent experience, just a shame you have to get a shuttle bus to the depot. "
" Gentleman at check in was very helpful and very friendly. When dropping off members of staff was very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARETH - 03 January 2025
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EAMON - 02 January 2025
" as above "
" Overall a good experience. Disappointed that I was charged a 30 Euro after hours fee when I collected the car 12:30am. The information I had was that the desk would be open until 1am but no information was provided about the late fee. I even rang the desk to tell them that I would be arriving at 12:30am - I was told the desk would stay open until 1, but was not told about the extra fee, until I arrived at the desk. I've checked and other companies in Dublin do not charge this fee. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JAMES - 02 January 2025
" Worst customer support experience I've ever had "
" Worst customer service department that I have ever experienced. The gearbox went in the car, over 2 weeks ago and I had to chase them this morning for an update and to see if they had an independent review as suggested.I was visiting my dad who was dying in hospital. I spent over an hour on the phone trying to sort a different car. I kept being put on hold for 20 mins and then getting cut off and having to call again. I was told that it was "company policy" that they would only give me a automatic car as the clutch had gone and the nearest branch to the hospital didn't have one so I had to make my own way (taxi)to the airport branch ( which I haven't been reimbursed for). When I got to that branch there was no mention of an automatic and they gave me a manual car. Maybe they have a different "company policy". Over all this reduced the time I was able to spend with my dad before he passed away. It is time I will never get back due to your company's customer service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by STEVEN - 31 December 2024
" Good "
" Overall very good but the extra € 100 deposit above the €200 came as a shock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 22 December 2024
" As usual AutoEurope provided excellent information service. "
" Easy to book and VG value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JUNE - 22 December 2024
" All worked out brilliantly for me The staff are amazing thank you "
" I returned to Dublin which is usually a pain but all the timings worked out perfectly there was a super polite minibus driver waiting for me to take me to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 21 December 2024
" Easy to collect and easy to drop off. Very efficient service. "
" I do not understand why the 'deposit' takes some days to be credited back? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ASHOK - 20 December 2024
" Very good stress-free experience. "
" Very good service all around and the vehicle was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARTIN - 20 December 2024
" Verry nice car all round "
" Excelent servis all round plesent and cortuis staff Thank Yoy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 19 December 2024
" Overall a great service and experience. "
" Friendly and efficient (overall great service) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 18 December 2024
" All went well "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 18 December 2024
" The booking process was clear and easy, the pick up was simple and the lady who helped me at the desk was very kind and helpful. "
" The booking process was clear and easy, the pick up was simple and the lady who helped me at the desk was very kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARGARET - 18 December 2024
" As above. Very unhappy experience! No explanation so far forthcoming. "
" My booking has been amended without my knowledge and not by me. As a result no car was available. The rating reflects that but Richard worked hard to sort out the issue and got me a car from Europecar. I wasted over an hour whilthis was happening despite having a voucher apparently confirming the booking as made. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LUKE - 18 December 2024
" Yes, have never had a bad experience using this broker. "
" Very good service and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DAVID - 17 December 2024
" See comments in section 3 "
" Recent car hire a little disappointing as no SatNav was available in the vehicle. Advised to use Google via my mobile, however it was out of charge and there was no USB port in the vehicle for my android phone. No great in todays age ,previous vehicle hired on 5th October had a working system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MARY - 16 December 2024
" See above re speed of Europcar realeasing monies held on my credit card. Apart from that a very positive experience "
" All went well with my booking and would definitely book again HOWEVER Europcar are still holding 1242.90 on my card which I think should have been removed at this date as other car hire companies have acted quicker and I will now be monitoring as its important to me that this is removed asap. If this is done I will certainly use again as I travel that route frequently and the girls on the desk were courteous and extremely patient even though getting abuse from another customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RICHARD - 15 December 2024
" Our family hire quite a few rentals over the course of a year and never had any query with Auto Europe. We will continue to use them. "
" No criticisms, everything went very smoothly. Given a car upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK CHARLES - 14 December 2024
" Given a larger car than the one booked. "
" Straight forward with very little daly in both picking up and dropping off car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PHILLIP - 13 December 2024
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by KEN - 12 December 2024
" no problems, no long queues, very happy "
" generally all good, drop of guy was not so friendly, he may have been having a bad day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PIERCE - 05 December 2024
" Very disappointed with the car park pickup opposite T1 at Dub. The car was parked so tight to the adjacent cars I could not open any of the doors! I had to crawl through the boot through the back seat to get to the drivers seat. Even with both mirrors folded inwards moving out was extremely difficult. There was very limited lighting so once I had bought the car forward I had to do the pre-check with a torch. I do not consider the extremely limited lighting and the restricted access as acceptable for a company I have used many times previously. This car was only USB C comparable so I was unable to use my standard iPhone charger that I have used before. Unfortunately my iPhone ran out of power before I got to my destination. Overall I am very satisfied with your customer service but on this occasion I feel that these issues has Not been up to your usual standards. "
" Very easy to book and staff at the pickup airport terminal the usual very efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by GRAHAM - 05 December 2024
" Efficient collection and drop off "
" No issues whatsoever. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADAM - 29 November 2024
" From booking to pickup & drop-off, it was a simple and great experience. Well done (again) to AutoEurope & Thrifty. "
" All staff at desk, pickup & drop-off were extremely professional & helpful. Great car at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIALL - 28 November 2024
" My dealings with Auto Europe were fine as always, but I would expect Auto Europe to take this matter up with Europcar because of the unprofessional way my wife and I were treated by a Europcar employee "
" I hired a Renault Arkana car from Europcar from 22nd to 25th November 2024. The contract number is 53596052 When I returned the car to the airport at approximately 2pm on the 25th there was a minibus waiting to take customers to the terminals. There was no driver in the bus and the back doors were left open. My wife and I are both senior citizens and she is unable stand for very long so I asked her to sit in the bus while I got the car checked in. At the time there was a lack of employees to check in the car but I found one and within a few minutes I was on the bus. Unknown to me the Europcar bus driver had a very rude exchange of words with my wife when she asked him to wait till I was on board the bus. He wanted to leave without me and would have done so were it not for the intervention of another passenger. When we arrived at Terminal 2 he didn't have the courtesy to open the door or take our suitcases out of the rear of the bus. Again, it was thanks to the kindness of the passenger who had earlier defended my wife when the driver was unprofessionally rude to her. He helped us to take our heavy suitcases out of the vehicle while the driver ignored us and stayed in his seat. We believe the lack of assistance from the driver was deliberate due to spite on his part. I travel regularly to Ireland and up to this point I was happy with the service I had received from Europcar but they employ staff who are rude and unprofessional to my wife and myself so I won't be hiring a car from Europcar any time in the future and I will ensure that other potential customers are made aware of this incident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 27 November 2024
" As above. "
" No problems to report. Got what we wanted at a good price and procedures went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 27 November 2024
" Easy and value for money "
" Roisín at Dublin airport was incredibly accommodating, helpful and friendly when I arrived and super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GERALDINE - 26 November 2024
" Very hsppy "
" Always a good experience at Knock Ireland West airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARTIN - 24 November 2024
" Vehicle, collection and drop off perfect just the additional fees for breakdown and the very expensive insurance cover. "
" Extra insurance cover more expensive than their competitors and, you have to pay extra for breakdown cover, couldn't see this on your website, so won't be using Hertz again, competitors have it included! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 21 November 2024
" Overall very good, only issue was that the radio didn't work. "
" Excellent service at the hire desk, quick & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by PETER - 20 November 2024
" ..... "
" .... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PHILIP - 20 November 2024
" Very good. Appreciated having the security of having AutoEuropes insurance. "
" Bad scratch on car pointed out to me on a photo before picking up the car. This (and photos taking from other angles of the car) were emailed to me. No problem when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 20 November 2024
" good experience "
" all went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 19 November 2024
" I have used Autoeurope for many years, they have always been very competitive, with good rates quoted, from a range of hire companies. Highly recommend "
" Not specific to Thrifty, but hire companies in general. I'm not very happy that I'm responsible for locating all damage to the car when collecting, often in the dark, and or rain. Even with the window of time allowed after collection, to submit my own photos of damage not shown on the hire company record, I still always feel vulnerable to being penalised for damage that I might not pick up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by NEIL CHRISTOPHER - 19 November 2024
" I booked through you and paid EXTRA for car hire collection and drop off specifically at Dublin Airport. When I arrived at the airport Thrifty Desk I was told that this option was not available and only to 'Gold' clients. I was then given poor directions to the bus transfer to the off-site car hire, got lost, eventually found the bus transfer arriving at the offsite facility c30 mins later. The offsite desk, then had only 2 staff serving and it took me a further 30 minutes to be processed despite having completed all paperwork prior to arrival to ensure speedy car hire pick up. As a result, I have paid extra through you for a service i did not receive (at airport car hire) and was delayed by over 1 hour resulting in me being late for my appointment later that evening. I complained at the Thrifty desk and was told to raise this with you and that you should be not offering this service to clients as you are aware they do not offer airport collection or drop off. If this is the case you are being fraudulent. Who can I complain to? How do i get reimbursed for the additional monies paid for airport collection and drop off? "
" I booked through you and paid EXTRA for car hire collection and drop off specifically at Dublin Airport. When I arrived at the airport Thrifty Desk I was told that this option was not available and only to 'Gold' clients. I was then given poor directions to the bus transfer to the off-site car hire, got lost, eventually found the bus transfer arriving at the offsite facility c30 mins later. The offsite desk, then had only 2 staff serving and it took me a further 30 minutes to be processed despite having completed all paperwork prior to arrival to ensure speedy car hire pick up. As a result, I have paid extra through you for a service i did not receive (at airport car hire) and was delayed by over 1 hour resulting in me being late for my appointment later that evening. I complained at the Thrifty desk and was told to raise this with you and that you should be not offering this service to clients as you are aware they do not offer airport collection or drop off. If this is the case you are being fraudulent. Who can I complain to? How do i get reimbursed for the additional monies paid for airport collection and drop off? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
KNOCK, IE - Reviewed by MARIE - 18 November 2024
" Cost of car hire reasonable so will definitely use autoeurope again. "
" Staff efficient & courteous despite being v busy when picking up car. Steering on car was pulling to the left and radio and Sat nav consul went on the blink after a few days. Reported to Pauline on returning car. Front passenger seat stained! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by ANTHONY - 14 November 2024
" Always get great efficient service from Auto Europe. Keep up the good work!! "
" Overall very good. Just to correct location for hire vehicle desk and pick up is outside the entrance gates and not in the terminal as stated. It is only a short walk of 100m but it is a diversion if you go to the terminal desk that is still marked up with a sign redirecting you. The vehicle had minor but unsightly accident damage hence the 8 score. Otherwise Carhire/Europcar provided a very good service. My deposit has yet to be returned but hopefully that will be done very soon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ADRIAN - 13 November 2024
" I have always been pleased with the service I have had from Autoeurope "
" Courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROBIN - 13 November 2024
" no problem with Auto Europe... as usual...thanks "
" car had a number of dents and scratches at pick.......107000km !! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by STEPHEN - 11 November 2024
" Keen prices, easy to understand and book additional insurance and cancellation options "
" Prompt service, efficient staff, comfortable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 10 November 2024
" All good from beginning to end. "
" Excellent service. Loved the car too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAAN - 09 November 2024
" All positive "
" Good quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 07 November 2024
" Quick and easy "
" Very efficient and very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 07 November 2024
" Always the best value rentals on the market. "
" Quick & easy to collect vehicle and return at the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KRISTIAN - 06 November 2024
" Another straightforward experience with Auto europe. "
" The staff were great but we had to wait for quite a long time at the airport for the shuttle bus. The Avis/ Budget Driver did at least 2 laps in the time it took for us to be collected. The car was great except for the pre-existing damage to the front nearside bumper, which was noticeable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by FIN - 06 November 2024
" It was a bad experience because I did not get what I paid for "
" I was provided with a different vehicle to that which I booked and I was unable to collect it on the airport as I had booked. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by ANTHONY - 05 November 2024
" I would definitely use carhire again. "
" Quick easy pickup and fantastic price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WAYNE - 04 November 2024
" Speedy collection from Cork Airport is the main reason I no longer fly into Dublin "
" Excellent service and car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 04 November 2024
" In my opinion, a very good service provided, at competitive prices. "
" Contract was with Europcar. All straight forward at desk. Damage log was accurate. Drop off done by key return. Always prefer to have vehicle checked on return and confirmed ok. Company kept my excess deposit, until I requested return via email (no direct telephone contact permitted by Europcar in relation to deposit) 4 days after car return. Replied very promptly and issued return. Howevet, ended up with positive view of Europcar "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by TERESA - 04 November 2024
" Great. "
" Great service from Pauline. Was my first time hiring a car and she was polite, friendly and lovely to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SATHYAN - 03 November 2024
" I was over charged for the fuel at the time of return. Tank was almost full it needed may be 10 to max 15 euros of fuel but I, was charges around 45 to 50 Euros. That was quite disappointing. It is difficult for the customer to come with full tank because customer has to travel a distance to come to drop off zone and it will be fair to be charged for the appropriate fuel amount. "
" Over all a good experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAAP JAN - 03 November 2024
" Additional insurance package is attractive. Recommendation: get rid of the (slight) currency (€/£) translation losses during the booking process "
" Friendly staff. The plenty dents & scratches on the vehicle were indicated correctly on file. As a recommendation: it would be nice if the vehicle could be inspected upon arrival ( e.g. by sharing an officer with other car rental companies?) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CORK, IE - Reviewed by LEE - 02 November 2024
" Easy booking process and included the excess waver. I was advised the excess water I have brought was rubbish. I was offered an upsell car, however as I didn't know what I was currently being given I declined...car received was dirty on the outside with green mould in the door and boot sills, inside was dirty with hair...key I was given had no tag, what fun I had when I dropped the car off. "
" Easy booking process and included the excess waver. I was advised the excess waver I have brought is rubbish. I was offered an upsell car, however as I didn't know what I was currently being given I declined...car received was dirty on the outside with green mould in the door and boot sills, inside was dirty with hair...key I was given had no tag, what fun I had when I dropped the car off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by CONNOR - 01 November 2024
" All good "
" Very good counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 01 November 2024
" Very bad service "
" The car was not there and the guy at the counter was not helpful so I went to herts to get a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARGARET - 01 November 2024
" It was perfect "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by HATICE - 31 October 2024
" In spite of a lack of signage making pickup confusing, the hire of the car went very well. Great value. "
" When we arrived at the car hire centre at the airport it was impossible to tell which counter we should go to. It created a lot of stress going from one counter to another, wondering if we'd been 'had'! Once we found the right place everything went well, till it was time to drop off, when once again where we should leave it was unclear. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHANNES - 30 October 2024
" Received an upgrade! "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by LAURA - 29 October 2024
" I'm still very upset about the whole experience and chasing the agents for my deposit "
" My feedback relates more to the agents and the non communication between the two. Carhire doesn't exist it's Europe Auto they had no record of the amount of deposit I paid and we had to pay in full and Auto Europe are refusing to return my deposit. The car was not washed and filthy and seemed to have front end problems "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KATIE - 28 October 2024
" Overall a disappointing experience. "
" Felt rushed at the counter to make a decision about extra cover and was put under pressure to buy additional cover. The car was damaged on pickup and wasn't in great condition which was disappointing. The scratches and scrapes were rusty indicating that they had been there for quite some time. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by MARIA - 27 October 2024
" As above "
" Euro staff - sulky and unhelpful, made to feel like a secondhand citizen as I had booked via a 'broker'. Despite landing after 9pm I had to get a bus to rental as they only give cars to none broker clients that are at airport. Car not great -lots of scratches/dents 105k on the clock "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by GERALDINE - 27 October 2024
" I would not use Carhire again "
" Exterior of the car was dirty and the previous persons rental agreement was in the glovebox "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JAMES - 26 October 2024
" Easy to use website, competitive pricing. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 26 October 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY - 25 October 2024
" Very positive experience "
" I had a very positive experience with Carhire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 24 October 2024
" I guess no one will read this or, perhaps more importantly, respond, but it was a very disappointing experience. "
" While I fully accept I should have checked it and complained immediately, the fuel tank was only 3/4. I know you won't believe me but it was annoying. Plus, your guy at drop off told me I would receive an email confirming that everything was fine but I never did. And an item for £7 was debited from my credit card with no explanation. I assume it was for the tolls but it would have been polite to have told me. Consequently, for several days I had over £1200 pending on my credit card with no written confirmation that everything was fine. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by HUGH KEVIN - 22 October 2024
" Very enjoyable "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARK - 22 October 2024
" Easy to navigate web site. "
" Process was easy from rental counter to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SHELAGH - 21 October 2024
" Please sort out this process with your third party - Europcar! "
" I have been charged over £1200 for the car!! It's meant to be just over £60!! What the hell!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by AILEEN - 20 October 2024
" Good experience, pleasant helpful staff "
" Everything I wanted, efficient, pleasant and reasonably priced "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETE - 20 October 2024
" Best car hire yet for me "
" Car hire was cheap and easy did have a warning light on for low tyre pressure pumped true but didn't go out not a problem though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by THOMAS - 20 October 2024
" I always recommend Auto Europe to my friends "
" Vehicle had 74000 kilometers on the clock and had many marks/dents on the bodywork. There was no inspection carried out on return of the vehicle, to confirm that it had been returned in the same condition, as when collected. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PAUL - 20 October 2024
" All went very smoothly and the car was excellent, as described and no attempt at all to 'sell' me additional extras. "
" Easy pick up process, very competitive price and efficient drop off at the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 19 October 2024
" Easy to book and very good value. "
" Very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NAOMI - 19 October 2024
" As before "
" Excellent & swift service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 19 October 2024
" Good experience "
" Slow pick up and long wait to collect vehicle. Vehicle had number of dents. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JONATHAN - 19 October 2024
" I've used yourselves many times and have trouble recalling any issues that I've encountered- looking forward to next time "
" No queues as there were 4 agents at the rental desk - very quick and efficient- vehicle clean and no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RORY - 19 October 2024
" I will think very carefully about rebooking again "
" ITge car I booked was not the one available but a suitable alternative was agreed. I took the Europcar Suoerciver which was outrageously expensive adding 200% to initial rental. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" OK "
" vehicle started shaking driving at 100, menrtioned it at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" was all good and proper "
" was all good and proper "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERHARD - 18 October 2024
" was ok "
" vehicle started shaking driving at 100, had another car weeks before of the same type with the same issue, mentyioned it but seems they have a chronic problem with their vehicles maintaining them safe and proper "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ROBERT - 17 October 2024
" Easy to book "
" Polite and helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROGER - 17 October 2024
" first time great "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MIKE - 17 October 2024
" Good rates, no problems "
" Very easy transaction, friendly staff at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANTHONY - 16 October 2024
" Easy to use website, very competitive prices and ability to cancel up to 48 hours before travel without loss. "
" Overall a reasonably good experience! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RUSSELL - 15 October 2024
" Never seem to get the vehicle you order,but similar vehicle. "
" Staff friendly. Hadn't realised that you needed bus pick up and drop off for rental car. Had to take loads of pictures of scratches and damage to vehicle that wasn't put on the contract picture. Booked vehicle through broker and not through auto Europe, so feel like you get the worse car of the bunch. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICK - 14 October 2024
" Wouldn't recommend. I think the car was damaged before I picked it up, unfortunately I didn't take a video of the car, which I normally do, so could only contest their claim verbally "
" It was not clear where to collect the car from initially. I had to stand in a queue to find out which queue to stand in. I was charged for an alloy scratch that I am certain I did not cause. I only drove the car less than 30km and only parked in car parks, didn't hit anything either. The return staff said it looked new, despite dirt being on the scratch. The return staff were also very keen to get this car back which I found suspicious. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by DAVID - 11 October 2024
" Will definitely to friends and family "
" Great friendly efficient service, very good vehicle only minor cosmetic scuffs from a previous hirer. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DEWAR - 11 October 2024
" I do not normally recommend vendors to my friends "
" Only issue I had was that on arrival at car hire village a suitable vehicle was not ready and I had to wait approx 15mins whilst a car was being cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 10 October 2024
" Easy to purchase on-line, would recommend taking out the Full Damage & Theft Protection just in case the unforseen happens (as it did to me). Auto Europe voucher instructions easy to follow, there were e-mail reminders and important info as we got closer to the hire date. Reassuring and stress free. "
" Collected the hire car via Europcar at Dublin Airport. Was a Hyundai Tucson, had a list of 10 existing damage areas on it so not in the best condition but was adequate for our trip. Vehicle return was a bit of a melee with many vehicles arriving at the same time so had to wait a while for the walk round inspection where a tyre cut was discovered (don't know how it happened) and Europcar automatically debited my credit card with an excess of €170 (£147) but fortunately had taken out insurance for this unforseen incident. This stressed me out at the time but all good now as insurance has paid back the excess. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by IAN - 10 October 2024
" as above "
" They wanted £2500 deposit if you wanted standard insurance, so forced to take full insurance, nearly treble the cost of the car hire, left with no choice but to accept. Will not be using them again. Also, it said they were located at the terminal, but in fact you had to get a shuttle bus to the compound. I deliberately used them as they said they were at the terminal. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOANNE - 10 October 2024
" I'm a regular with Auto Europe and have been for many years. No other hire car site comes close for me "
" Very smooth, everyone we encountered were polite and professional. Car had a few bits of damage but it was all marked on the sheet and not a worry for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANDREW - 10 October 2024
" See above "
" Not clear enough at the time of booking that again I still needed to purchase full insurance , it's never nice to be met with further costs when collecting. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SIMON - 08 October 2024
" Autoeurope is a really good way to get the best deal "
" You have to get a shuttle bus at Dublin airport and the car hire firms haven't got together to share buses so you have to wait for the right one. Enterprise were good but not cheap. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NICHOLAS - 07 October 2024
" All round a pleasing experience with a friendly and helpful team. Well done Knock. "
" Desk staff at Knock airport were very friendly and professional. They dealt with us as if we had been there before and we're super with local info etc. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EADAOIN - 07 October 2024
" Easy to book. Great prices. "
" Great price and excellent service. Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BERNARD - 07 October 2024
" A wide choice of vehicles with great prices. Good communications. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BHARAT - 07 October 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARGARET CARMEL - 04 October 2024
" Staff always happy to help.Have a disabled Husband "
" Very happy with Car.Lovely drive "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACK - 03 October 2024
" Excellent "
" Very easy very professional will definitely Use again. Might i just add, the people at the desks were extremely helpful and professional and made everything easy to understand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHAUN KERRY - 03 October 2024
" We have used AutoEurope before and had no issues, but this experience with Thrifty was utter rubbish and it has made us reluctant to go through a third party again. "
" We booked car hire that included collection from the terminal as we didn't have a lot of time and needed to move quickly. It turns out this was untrue. We queued at the airport desk, only to be told we needed to get a shuttle from the airport to an off-site location. We had to wait for the shuttle bus to arrive along with a large group of people. There was a huge queue on arrival at the off-site collection desk which took an hour-plus to get through as it was serving Hertz, Thrifty and Dollar customers amongst others. The customer service rep told us that they would cover the tolls on the M50 but we had to sort any others ourselves, when actually the paperwork given afterwards said any charges for the M50 tolls would be passed on to us. He also told us that petrol would be cheaper if we returned the car empty. What we didn't realise was that he had added a full tank of fuel to our bill at that stage for 67.50. We had the car for 2 days and were only travelling an hour from the airport, we would not use a full tank in that time. Once we finally got through that queue, we then had to wait again for the car to be brought around to us. We had a very early return flight to the UK (7:20am) two days later. The car return didn't open until 5am. Again we had booked a return to terminal, not an off-site return with need for a shuttle. We were there before 5:30am and no shuttles arrived until 6am. At that point they were only providing minibuses for a maximum of 11 people at a time. There were at least 25 people waiting. There was no system so people who arrived later were jumping on before people who arrived before us! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by SHEILA - 03 October 2024
" see above "
" Overall great. Although dropping off after hours wasn't quite clear as to where I should leave the car. Left in public car park and didn't know if should have been the CarHire car park ... but didn't know how to access it anyway. Also the key was too big for the drop box so left it on the desk, which didn't feel very secure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 02 October 2024
" All in all reasonable good service and value for money "
" Good service, I travel to Ireland regularly and the car although priced reasonable it had lots of damage on it, the counter staff when I told them weren't to bothered which was a shame "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by GARY - 02 October 2024
" Speedy & efficient "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KERRY, IE - Reviewed by BRENDAN - 02 October 2024
" Only likely if Thrifty aren't involved "
" Thrifty have charged me for damage to the car that I didn't cause. Photos at pickup conveniently taken at an angle that doesn't show damage. I was rushed into signing damage forms by the desk person and not given any idea of the costs that this would incur. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by HEIDI - 02 October 2024
" As I booked through your site I got really overcharged for additional insurance wiping out all the savings made through your site as insurance was not included and a massive excess on any third party damage etc. "
" Hi When we arrived at the car hire location in the Airpoert, they told us they didnt have the car available and we would have to wait or get a bus out to depot to pick up a different car. they then promised a nicer car upgrade, then eventually told us the original car was ready. We were told that we needed to have the europecar extra car insurance as the cost of any minor damage very high. when we got the car it was an older car and it had a broken head lamp making it difficult to see and drive in the dark. After contacting the customer service we were only given the option to go tot the nearest repair shop which made us late to the next location. Finally when returning to the airport there were absolutely no petrol stations accessible to fill the car up near the airport location and there was heavy traffic which we were concerned about being very late to the depot. It was confusing and time consuming and we were charged 57 euros when we had over a quarter of a tank that cost 50 euros to fill from empty. Appalling customer service form Europcar. Plus as i booked through your site i got really overcharged for additional insurance wiping out all the savings made through your site. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by JASON - 01 October 2024
" Again wish I was told about the coach car pick up as made me late for appointment. Also promised a Volkswagen or similar and got a Dacia Duster...no even close to the same "
" Promised airport pick up but had to take a coach to pick up the car. Also the car tyres were bald which I informed Sixt and the man apologised. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by THOMAS - 30 September 2024
" Easy process. "
" The whole process was seamless, nice car, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 29 September 2024
" Website easy and good price. Worked as expected. "
" Worked ok. Provided a higher grade car than hired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 29 September 2024
" Well I never like to give 100% satisfaction when I hardly use this service . I need to be frequent user to judge your servic "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KAREN - 29 September 2024
" Frustrating, upsetting, stressful "
" On arrival at Dublin airport we had to walk for at least 10 minutes to get to the desk in T2 when in fact your instructions were incorrect and we could have picked up the car at T1. A complete waste of time and energy. Then we find the extra we paid you for insurance wasnt to cover us fully and unless we paid another premium they'd take £1600 off my card! Daylight robbery and if we weren't trying to get to a funeral I would have told them to stick it. The staff at the pick up point were rude and laughed at us when I said we couldn't wait any longer as the car should have been available at 4 and it was around 7. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANDREW - 29 September 2024
" This is the first time I've ever had a problem with a rental through auto Europe "
" I rang to say that my flight, like so many was delayed that day. They said they'd monitor the flight numbers of booked clients and stay on. When I arrived they had closed TI office and there was a notice saying to go to T2 that was open till 05.00. That turned out to be closed and so I got a bus. I rang auto europe but customer services there only works a couple of mornings a week so I'm stuck waiting for them to be open tomorrow. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by PATRICK - 29 September 2024
" easy to use "
" well outside of car needed a wash and doors inside could have been cvleaned "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GARY - 28 September 2024
" Easy to book, good prices, clear communication "
" Helpful and efficient at car collection "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CONOR - 27 September 2024
" I paid extra for full insurance when making the booking. On arrival the hire company said they did not recognise this insurance and wanted a guarantee of £1500! I refused and paid another €95 for the car hire own insurance. Please refund this €95 to the "
" I paid extra for full insurance when making the booking. On arrival the hire company said they did not recognise this insurance and wanted a guarantee of £1500! I refused and paid another €95 for the car hire own insurance. Please refund this €95 to the credit card used. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KEVIN - 27 September 2024
" All good ta "
" All good ta "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by EAMONN - 26 September 2024
" I had a very pleasant experience picking up and dropping off the vehicle. "
" Needed a car and this one was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by KENDAL - 26 September 2024
" Seamless, from picking car up (was a bit dirty but so what rain was forecast), to dropping it off. "
" Cheap and easy to book. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ALICE - 26 September 2024
" The car smelt of smoke; a previous user must have been smoking cigarettes in it. "
" I thought I had already bought insurance to cover the excess when I booked the car, but it turned out I had not, and had to pay 30 euro/ day, total of 90 euros at the counter, which was very expensive. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by RICHARD - 25 September 2024
" Very good overall. "
" Queue on arrival at Knock Airport to pick up car was way too long. Staff worked efficiently but Europcar not able to satisfactorily address volume of people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 25 September 2024
" I ordered a car from the airport. However, I had to catch a shuttle. This must have been hidden somewhere in the small print as I would not have hired a car using a shuttle service as they are always a nightmare. "
" Pickup was not good. Was shuttled to the pickup point where I waited in a large queue. Then the car was not ready so I waited 40 mins until it turned up. The car had not been washed or cleaned properly but I took it in any case as I wasn't going to wait another hour for another car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by GERHARD - 23 September 2024
" never really had anything to complain about. it just works "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SARAH - 23 September 2024
" See above "
" Booked on airport and this was an off-airport shuttle. Not what I paid for "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GLENN - 20 September 2024
" Auto Europe service fine, However car hire company used-Europcar at Knock a disgrace. Reflects badly on Auto Europe. "
" Spurious allegation that minor scuff on wing mirror was caused during the car hire. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PATRICK - 18 September 2024
" All went well "
" Great but would prefer pickup at the airport not a minibus ride away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BRIDIE - 17 September 2024
" Staff alwayz so plesant and helpful vwry customer focused "
" Wonderful service as always Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GABRIEL - 17 September 2024
" Worst experience of all my years of car rentals, This after using your company three times this year ! "
" A scratch that was on a petrol cap was used to extract money from me, and which I know for certain that it was not caused by me or others as the car was used soley to get me to a destination and parked, without any deviations "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by CHRISTOPHER NEIL - 16 September 2024
" Easy enough to book and pricing seems competitive. "
" there was a long queue to pick up the car - 20 min delay. The condition of the car wasn't great, with various scratches and the windscreen wipers are worn. There was a warning light that kept coming on re tyre pressures. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by MICHAEL - 16 September 2024
" All very straightforward. "
" Very efficient. Dealt quickly with any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACQUELINE - 15 September 2024
" Once Giuseppe had assisted with purchasing further insurance, the experience was excellent. "
" Giuseppe at Dublin Airport was extremely helpful and his excellent customer service will result in me recommending your company. I was not satisfied with the service from your England office as I found they did not respond to emails regarding insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 14 September 2024
" Very positive "
" The whole process was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LINDA - 13 September 2024
" Easy to book and by far the best prices. "
" A good price. Quick collection at the airport terminal with helpful and friendly staff. The car was a pleasure to drive- I didn't want to give it back! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by BERNADETTE - 13 September 2024
" I found the staff friendly and helpful "
" I was very pleased with my volkswagon polo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 13 September 2024
" Very good thank u "
" Hassle free very good thank u. Bob "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PATRICK - 11 September 2024
" I would definitely recommend this company to everyone. "
" Excellent service but found it difficult to find return depot because it's not at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by PATRICK - 11 September 2024
" Would certainly recommend this firm "
" Very easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 11 September 2024
" Auto Europe helped me find an ideal rental car at a very good price, the booking process was simply and straight forward. I would definitely recommend them. "
" All staff were very helpful and efficient, good price for this rental, car was very good spec. and well presented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEX - 10 September 2024
" All good with auto Europe "
" Customer service agent in airport was polite, however he took a call passed over from a colleague whilst dealing with me & dealt with the call. He should have made his colleague wait or called them back. It was 10.30 at night & I just wanted to get home. The man in the off site car pick up area was unhelpful. The car had a dent on the wheel arch & he wouldn't come & look. Told me to take a video the next day. I refused the car & he finally gave me a replacement. Not the level I'm used to receiving. I believe I've hired at least 4 cars this year from with carhire or Europecar "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by RASA - 10 September 2024
" Everything was fine. No problems. "
" Everything was fine. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUZANNE - 08 September 2024
" Couldn't have been simplier. "
" Very easy and was so happy with my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MIKE - 08 September 2024
" Very good "
" Good as gold "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEBORAH - 08 September 2024
" Straight forward process, just what you need for car hire at an airport. "
" very easy and straightforward car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 07 September 2024
" It seemed chaotic and disorganised "
" It wasn't clearly signed that CarHire was actualy at the Eurpa Car counter at Dublin airport. Then it took 45 minutes to pick up the paperwork. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 06 September 2024
" No further comment. "
" No further comment. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by TERENCE - 05 September 2024
" Suggest you raise my bad experience with Carhire/ Europcar and consider taking them off your list of rental cars as thro no fault of yours a bad taste persists "
" Carhire in Knock seems to be part of Europcar and the car was collected from the Europcar agency at Knock Airport The car had not been properly cleaned (empty bag of crisps on floor) or prepared. In particular the gear knob came away from the gear stick ( very dangerous) and the tire pressure warning light came on even after ensuring pressures were correct. My biggest complaint however was I got ripped off because Europcar/Carhire considered I brought the car back with new damage. We inspected the car before driving away but did not notice the damage which comprised about three very superficial scratches a few inches long to offside front wing. I took pictures of the car before we drove it and they did not show the damage which was very difficult to discern visually- unlike several other dents and damage to the car which were recorded and which we confirmed with our photos. The Europcar/Carhire rep immediately went to the so called new damage and did not inspect any other part of the car suggesting to me they knew the car had these superficial scratches before I drove it. I was not involved with any accident and had no recollection of any event that could have caused them. They deducted euro630 from by credit card which is ridiculous given the superficial nature of the damage - eg no dents. The scratches would be removal with T Cut in my view. I had separate cdw insurance ( so am not out of pocket assuming my insurance pay up) and I suspect the fact I did not take out Europcar cdw was a factor. I will never hire from Europcar/Carhire again and would not recommend them to anyone else. Rip off artists! I have used autoeurope for many years and have always had good experience altho I have not as far as I can recall ever had an Europcar car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by BARRY - 05 September 2024
" As I've said in item 3 above - please advise when the pending charge will be deleted. "
" All went well but disappointed that after 3 days of handing car back there is still a pending payment on my credit card and there were no problems with the car and was accepted at hand-back with a no charge receipt. Please advise when this pending charge will be removed. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDAN - 05 September 2024
" The online experience with auto Europe was easy and gave good value results. "
" I was disappointed that the counter was not in the airport terminal despite what the booking said. I was directed to wait for a shuttle bus to take me and my family in the rain to an off-site Hertz facility. Once there the counter staff person who served me was surly and unfriendly, which is not like my previous encounters with other hire companies. I found their approach to existing damage on the car to be vague and effectively placing all the responsibility on me as the hirer, telling me to take photos and upload them. However, their upload facility did not work. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEVEN - 05 September 2024
" Over all good "
" Better directions from check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALAN - 04 September 2024
" Happy with autoeurope and very happy with the Thrifty/Hertz staff but not happy that there wasn't enough oil in the car. See comment above. "
" The oil light came on when we had 3 days left of the hire. I called Hertz who advised it would be okay to continue to drive. I wasn't comfortable doing that as I checked the dipstick and there was barely any oil on it so we were unable to use the car for the last days of our holiday which was a huge disappointment and ruined our plans. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by COLIN - 03 September 2024
" Frustrating wait for vehicle . "
" Busy but waited over an hour for the keys. Apparently the car was being washed if so it had obviously been a quick rinse. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by KEITH - 01 September 2024
" Returned car quickly dealt with very good staff "
" Very quick service staff very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by LOUISE - 30 August 2024
" Super quick turnaround when dropped off vehicle and taken to airport terminal very quickly "
" Easy booking online; everything explained clearly in documentation and at the desk when picked up vehicle "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by TYLER - 30 August 2024
" Auto Europe was fine - Enterprise were terrible "
" Terrible - we got to the desk (after queuing for about 40 mins) to find that the card machine would not read our credit card (for no reason whatsoever). The staff were unhelpful and said they didn't know why it was happening but that there was nothing they could do. We didn't have another credit card so ended up paying £55 more just to get my wife insured so we could use her credit card. Horrendous experience and would never use enterprise again. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 29 August 2024
" Would definitely use Auto Europe again "
" Overall it was a straightforward experience with no hard sell on pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTORIA - 29 August 2024
" The return was also very quick and efficient - easily the best experience I've had regarding car hire in Europe. "
" Seamless! Was provided an upgrade due to a faulty seatbelt - very efficient personnel - paperwork all handled digitally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CALLAN - 29 August 2024
" Got a free up grade to a car I enjoy driving. "
" So easy and hassle free service to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALISON - 28 August 2024
" If only all service was as good life would be considerably less stressful. "
" Went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAMES - 28 August 2024
" No Problems and kept in the picture. "
" Everything worked as it should. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by GRAEME - 27 August 2024
" Wouldn't hesitate to use again "
" Brilliant service thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARTIN - 25 August 2024
" I have been using Auto Europe for over 25 years and have always been 100% happy , this trip was no exception, i tell all my friends. "
" I have used Europcar before, but note always through AutoEurope, the staff are friendly, polite and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANCIS - 25 August 2024
" All good except long Q at Dublin Airport. "
" The only negative aspect was the long Q when picking up tge vehicle at Dublin airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERHARD - 18 August 2024
" Renting thru Auto Europe keeps ot always simple. "
" Cars feel dated compared to rentals in UK and Switzerland. Car return not in terminal either, very inconvenient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOHN - 18 August 2024
" We use Auto Europe 3 to 4 times a year great online booking experience and if you need to, can speak on the telephone with a representative. "
" Great friendly reception on collection and return, good cars, professional outfit. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY - 16 August 2024
" Great experience. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BRIAN - 15 August 2024
" . "
" , "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARGARET - 15 August 2024
" I like the full insurance option you offer, "
" Great staff in Cork. As always - make for a great customer experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 14 August 2024
" Everything went smoothly. Instructions to get back to return vehicle were clear. "
" Staff very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 12 August 2024
" Fine "
" We waited an hour in the queue at Sixt to pick up the car, only 2 of the 5 desks were staffed despite Sixt knowing in advance the volume of rentals by hour. Drop off at the end of the trip was fine. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by STEPHEN - 12 August 2024
" No problems therefore happy customer "
" Very happy with staff at Shannon. Friendly and helpful, All round great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 12 August 2024
" As above but told we had booked a Seat Arona or similar, where we had booked a Hunydia Tuson, I would not say these 2 cars were in the same group. Upgarded to a Automatic Volvo XC60 which was a lovely car. Overall very satisfactory. "
" Did not realise Carhire.ie is just a part of Europcar. Service was very good & they seemed intent on upselling you a better car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNE - 11 August 2024
" Fantastic see above. "
" Staff at Dublin airport pick up were very friendly and professional. They went through everything in detail and answered questions. Drop off was equally easy and efficient along with the QR code satnav directions which helps you to negotiate the Dublin ring road and motorway. Staff awaiting were also pleasant and affable. A fantastic vehicle the VWPolo automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 09 August 2024
" Great over all "
" Great size car and everything ran smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AILEEN - 05 August 2024
" Alway use Autoeurope, good service "
" All round good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by ANNETTE - 05 August 2024
" See above "
" This was an easy pleasant experience from start to finish. Zsolt, the customer service adviser was friendly and approachable. I had a very new car, there were no issues and I just dropped the key off at the end. Cork airport car hire is hassle free, would always recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 August 2024
" Good experience in general and the car was in good clean condition. "
" Very long wait at Dublin Airport to pick up rental car but is expected during holiday time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 05 August 2024
" Easy to book with you although we thought we were using Car Hire I.e it turned out to be Eurocar. As above we were charged extra for excess cover even though we thought we had covered this when booking with Auto Europe which was more than we paid to hire the car! "
" I had paid an extra fee to cover excess $1500 euros but this was not noted on hirers documents. I was told I had to pay $120 euros to cover for 4 days hire which I thought excessive and was unexpected "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIERAN - 05 August 2024
" Price was good. Experience was seemless. "
" We were given a free upgrade to a significantly nicer car. when I returned with a half full tank, the staff suggested where I could refill to avoid the refill charge (ie helpful) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by SIMON - 04 August 2024
" Clear communication from AutoEurope, only let down by Flizzr/Sixt and poor state of car key. "
" The booking was with Flizzr, but there was no such signage at Cork Airport and we had to enquire as to which desk to approach. This added uncertainty and delay to the experience. On the first day, the key battery failed, leaving us at first unable to unlock the car and then to lock it. We were concerned it would auto lock but didn't. However being unable to lock the car for 3/4 days of the rental was v inconvenient and adversely impacted our holiday. Given the importance of electronic key opening, and despite the young age of the car, I would have thought key batteries would be regularly checked - clearly ours was at fault as they are supposed to last a lifetime. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
KERRY, IE - Reviewed by PETE - 02 August 2024
" Very easy pickup. Staff very pleasant and helpful "
" Very easy pickup. Staff very pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by CAROLINE - 01 August 2024
" All went well "
" Car nice staff efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ELLEN - 31 July 2024
" Pre-populating this survey with all 10 out of 10s is a little cheeky! "
" The car was great, collection in Cork airport was easy and quick but the cost is exorbitant considering the prices you can get a car for in mainland Europe in the summer months (a third of the price.) "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAULA - 30 July 2024
" Would use again and recommend to family and friends "
" The staff were very friendly and efficient. There was a slight issue with the size of the car but we paid an additional fee for a slightly larger car and were given a new vehicle which was in great condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARC - 29 July 2024
" Very poor "
" Poor, they offered a poor car, which wasn't the spec I paid for. They have not processed my deposit (there were no issues). They do not respond to emails and the telephone number does not connect. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
KNOCK, IE - Reviewed by PATRICK - 28 July 2024
" now i am stuck with a repair and its nothing to do with me need help "
" car dirty/broken door handle/marks on car that they say were not there even though i have photos "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by JUNE - 28 July 2024
" All excellent, I love visiting cork airport- it's the best. "
" Bryan was sure efficient in serving me at the car rental desk. He was friendly and informative about the car I was hired. All round excellent service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SCOTT - 26 July 2024
" The car was great. Brand new very good car "
" The car was great however the child seats were not great for the money they are and how much they actually cost I had to child seats and I selected my own but it was selecting the best of a bad bunch. None of them are isofix and some of them were broken and very dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ORLA - 26 July 2024
" Please see above "
" I upgraded my car on arrival and Paul was very helpful. The car itself was not on great condition at all - tracking was off, the car was not very clean, the back of the car made noise when there were passengers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JAMES F - 26 July 2024
" As above "
" The staff were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 24 July 2024
" To continue from above are these companies going to wait for a serious issue which results in harm to a customer before they get their act together. I also had a car last booked through you but not Hertz or Thrifty where the Steering was causing difficulties in controlling the c@r "
" Although car was booked via you with Thrifty, the hire is through Hertz. The car had a faulty driver side indicator was faulty. Within 20 miles the TPMS. As it was very late I was unable to find a garage. I was unable to find the TPMS reset, after I got out of the car and visually inspected the car. The following day when i checked the tyre pressures the front drivers side was 27psi the front passenger side was at 34 psi. Note this is the second time i have an issue, when i booked Hertz through yourselves where i had a puncture and needed to change the tyre and discovered the wheel removal tool didnt fit the wheel nut so I was stranded on my way to the airport. I received an apology from Hertz but absolutely no recognition of the severity of the issue and despite asking to raise a compliant this was just ignored. This raises the question in my mind what are the maintenance schedules and checks conducted "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOHN - 24 July 2024
" VERY PROFFESIONAL AND COURTEOUS MANAGER CALLED SHANE "
" EUROCAR WERE OUTSTANDING AT DUBLIN , PARTICULARLY AS WE HAD A PROBLEM WITH THE FIRST CAR WE GOT BUT THIS WAS IMMEDIATELY REMEDIED BY THE MANAGER AT THE FRONT DESK AT THAT TIME CALLED SHANE ...... HE COULD NOT DO ENOUGH TO HELP ALTOGETHER A GOOD SERVICE AND EXPERIENCE ON WHAT WAS FOR THEM A VERY BUSY HOLIDAY TIME DAY .......THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NEIL - 24 July 2024
" Excellent service all round "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEPHEN - 24 July 2024
" All went smoothly thanks. "
" Whole process was smooth with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 24 July 2024
" Fair "
" Car dirty inside, charged me for tolls which I already paid because toll barrier would not expect hired car ? "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CORK, IE - Reviewed by MARTIN - 24 July 2024
" A very nice clean car, Cork is a Happy Place to Visit .Thank You All. "
" Victor and Co were very good 5 Star Servis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 23 July 2024
" Booking process with Auto Europe was easy. "
" Dublin Airport Hertz - service poor. Car wasn't ready - "it'll be 5 minutes". After 25 minutes, still not ready and more work to be done on it. I complained and was given another but older car - which smelt of stale cigarette smoke. Alot of emphasis on trying to sell me add-ons and not concentrating on the core service - which should be having my car ready for me that I had booked weeks earlier. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by COLETTE - 23 July 2024
" Because of the above comment and the additional costs. "
" I asked for a car pick up at the airport but when I arrived I had to go on a shuttle bus. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by IAN - 23 July 2024
" As above "
" Fast and efficient service, the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JILL - 19 July 2024
" Very happy with our experience. Efficient and timely service "
" Seamless service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 19 July 2024
" Being asked to pay boarder costs as we wwere going into Northern Island was over the top and no reference when booking. Being asked if we wanted diesal as it was cheaper to run sounded like yet another money making tale. Then as my husband did not have his credit card but I did we incurred another massive charge. Wont be using again and will be telling many of my friends about our experience. "
" On arrival we were hit with multipull additional charges many of which felt very unfair and it was all about making more money out of the clients. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by OWEN - 18 July 2024
" Return experience excellent - very quick & efficient "
" Too few staff at desk hence long wait to collect keys "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ROBERT - 17 July 2024
" As always great value for money "
" Pick up counter was incredibly busy but staff worked very hard to process us all quickly. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KERRY, IE - Reviewed by ROBERT - 16 July 2024
" Great service at a great price. Have already recommended to my friend "
" Great customer service. Up graded my car free of charge. And the best price on the market. The car supply is always 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 15 July 2024
" good website "
" overall good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAURICE - 14 July 2024
" As per the above the Autoeurope experience was very poor as the customer service representative failed to pass on my details and then my reservation was incorrectly entered into the system.. Not what I wanted when I arrived at 11pm after a 7 hour flight delay! "
" The Flizzr staff were very good. However, I had called autoeurope earlier in the day to say I woukd be delayed and was told they would pass this on to Flizzr. When I arrived at the Flizzr desk they were not aware of the reservation nor could they find my name as my surname had been mixed up with my first name. All in all it took 10-12mbts to find my reservation and given that I had arrived late the additional delay was very unwelcome! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BRIAN - 14 July 2024
" Excellent "
" The staff are always friendly and ready to help and give advice. The car itself was almost new and a pleasure to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RONA - 12 July 2024
" Great "
" The staff at cork airport with very efficient, very friendly and I would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KEVIN - 12 July 2024
" All went smoothly - no issues "
" Quick and easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARCOS - 12 July 2024
" Europcar gave me an upgrade at no additional costs, money of deposit was returned very qucickly "
" All good but payed insurance cover with Auto Europe and also had to pay insurance to Europcar. Wouldn't take the Auto Europe insurance next time as waste of money, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JANE - 11 July 2024
" Was very tired and stressed when picking up car and my pregnant daughter was not feeling well. Would of found it much more helpful if one of your team could have come and inspected the car instead of me trying to go round taking pictures and trying to match them up to the vague damage report. Other than that It would have been a very positive review with very friendly staff. "
" Car had scratch on that I didn't notice on collection and had not been noted properly on your system, so had very worrying 20 minutes on drop off until it was looked into and discovered it was already there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CORK, IE - Reviewed by UNA - 09 July 2024
" From booking online to dropping off the car after th "
" The staff at Cork airport were very polite and helpful, an asset to your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GABRIEL - 09 July 2024
" the "manager" at the car return was rude, he has no people skills and doesn't know how to handle any customers who may be frustrated, he was like a petulant child scoffing at me. can't remember his name but he was Romanian and has absolutely no customer service skills what so ever. "
" finding out where to get the bus to get to the car hire place was a bit difficult, had to ask 3 different t mini bus drivers before finding the correct bus. queue to collect the car was speedy. however we had an issue with the car and needed to contact someone at Europcar but for the whole day i could not get thru, I tried every different option to speak to someone but lots of the options u were told to send email others u would hang on for 20 mins then get cut off. I tried lots of other different numbers but never got to speak to anyone- this added stress to my trip and wasted nearly a full day on the phone. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 08 July 2024
" As previously stated above. Your after sales service leaves a lot to be desired. 0/10 "
" I was charged on returning from Ireland £7.35 I rang customer service and spoke with Sandra Amorin who stated she would open a file and try to ascertain why I was charged the extra amount . After 1 week I am still waiting for an explanation. Yes this may seem like a poultry amount but my point is they accessed my debit card account without my authority. And no explanation as to why. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SUSAN - 07 July 2024
" Easy to book. Price very competitive "
" Process was very smooth and car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 07 July 2024
" Great car, value & service "
" Great car, value & service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATHLEEN - 04 July 2024
" The car which was designated to me was excellent and a dream to drive. Pick up staff very amenable and courteous. Staff at desk explained re car hire and drop off after. "
" The staff were very courteous pleasant and very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOANNE - 02 July 2024
" Easy to compare prices and to book online, and everything was explained well "
" It was easy to book, price was competitive and pick up was very straightforward. Staff communicated very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by JOHN - 02 July 2024
" I had no issues with thrifty car my experience picking up and dropping off the car was perfect "
" I had no issues picking up or dropping off the car with no delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DESMOND - 27 June 2024
" Excellent and Efficient "
" Excellent all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 26 June 2024
" The web site was among the more intuitive; prices comparisons were clearly set out and the booking process - and confirm ation - was smooth and efficient. "
" As a fairly regular hirer - using various suppliers I found the Hertz pick up desk at Cork among the most efficient I have come across. The staffer was ready with the booking details, attentive to our added requests (additional driver), responsive - and arranged for the car to be brought to the arrival departures door. Excellent service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JOANNE - 24 June 2024
" good experience booking with AutoEurope and lots of options for cars whatever you need "
" pick up and drop off experience was fine. I am still awaiting my final receipt (4 days after drop off). "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GOBNAIT - 23 June 2024
" Completely conned into an upgrade which I assumed was complimentary - it wasn't! I was charged for the upgrade, plus an additional £7.53 after I returned the car. I presume this is for petrol despite the fact that I filled the tank at the airport station. "
" I have frequently used various car hire companies over many years. This was my first unsatisfactory experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 21 June 2024
" As above "
" The car was clearly not fit for hire as it broke down and I question if it had been properly checked before it was given to me and the AA mechanic said it was not safe to drive as 1 of the cylinders had blown and there were problems with the brakes. When a customer hires a car the expectation is that they are going to be safe and the car is fit for hire having been checked "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by TONY - 21 June 2024
" In all avery good experience "
" It took a long time to get the car at the airport there was only two people at the counter and a lot of people waiting "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 21 June 2024
" Overall a good experience with Auto Europe and I have already used you for a booking in September. I love the additional insurance you offer at a reasonable price for complete peace of mind. "
" The car was great but only a 9 because the car was dirty around the door and boot frames. Counter staff good, but lose a couple of points because they were a little slow and too keen to chat with hirers they were dealing with despite their being a queue. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NIGEL - 20 June 2024
" Same as above "
" Change of policy on payment for M50 Toll not communicated and so I spent an hour speaking to staff at the M50 Toll who told me I could not play as the hire company had blocked the payment. I then tried ringing AutoEurope customer services but no response. When I dropped off the car I explained to be told the payment was now made by Auto Europe following a change of policy but there was an admin charge on top! This seems very sharp practice to me and very disappointing. In terms of condition of the car it had clearly been smoked in prior to us having it (we are both none smokers) and so we had a week of a car that smelled of stale smoke. In addition the car tyre sensor kept displaying and when I checked the tyres the Front were uneven and overinflated and the rear were both correct. I corrected the pressures but despite this the warning light would come on and off intermittently . This was reported when I dropped the car off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by MICHAEL - 19 June 2024
" As above, excellent overall "
" Very positive experience overall, good price, excellent service at Shannon airport, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DARYL - 19 June 2024
" Quick and easy process, friendly staff. "
" Quick and easy process, friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULINE - 18 June 2024
" Please see above comments "
" It wasn't my favourite car hire I have to say. I found the man at the rental desk very indifferent. Not exactly rude but not friendly. He told me, not asked me, that he was taking an amount from my credit card to cover full insurance but I informed him that I had a separate policy. The deposit amount still hasn't been refunded to my card four days after returning the car. In the past this has been done straight away. I wasn't informed about the lane tracking on the car which I found very scary before I learnt what it was and thought that something was wrong with the car, resulting in a very slow anxious drive. The tax disc on the car was a month out of date. However the return was very easy and the gentleman I dealt with very polite. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by STUART - 18 June 2024
" See above. Thanks "
" All OK. We were "upgraded" to a diesel car from a hybrid. We would have been happy with the hybrid. I didn't expect the credit card deposit to be as much as €1000 but that apart - all OK. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MARGARET - 17 June 2024
" It was a pleasant experience and the car was perfect "
" The people in the reception was kind and helpful especially Maura They were interested in where I was going and what I would be doing Not take your details and go I have used Auto Europe and would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NEIL - 17 June 2024
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by JAMES - 15 June 2024
" Good overall "
" Good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by DEBORAH - 13 June 2024
" Staffing in the office were extremely friendly and professional "
" The only grip I really have is the extra insurance coverage price . I would never drive a vehicle 3rd party and I think that the extra charge for taking this cover far exceeds reasonable cost. Having owned a car for over 40years I know fully com insurance isn't that much more than 3rd party fire and theft "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TAYLOR - 13 June 2024
" Hi, First when i got to the car hire depot at the airport, they were too busy so after waiting 30 mins they asked me to head to the depot. When i got to the depot i got served and told i had to pay a further 90 euro insurance, despite already paying for the full insurance package on auto europe. I was at the depot for a further hour and 30 mins. In total it was over 2.5 hours from arriving at the airport until i got the car. "
" Hi, First when i got to the car hire depot at the airport, they were too busy so after waiting 30 mins they asked me to head to the depot. When i got to the depot i got served and told i had to pay a further 90 euro insurance, despite already paying for the full insurance package on auto europe. I was at the depot for a further hour and 30 mins. In total it was over 2.5 hours from arriving at the airport until i got the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTINA - 13 June 2024
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 12 June 2024
" Good company "
" Very good experience but disappointed that the holding money still hasn't been released back to my account 3 days after the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 12 June 2024
" The car not clean was a disappointment. "
" Car was not cleaned very well, interior and exterior. empty plastic bottles and paper waste still in the vehicle on pick up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by HELEN - 11 June 2024
" possibly make it clearer that pick up not in terminal but in a short shuffle bus ride away "
" friendly and efficient service. no complications. no trying to up sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEAN-LUC - 11 June 2024
" The process to rent the car through Auto Europe was good and clear. It's just the car itself that was old, high mileage, and components worn out. "
" There was no matt on driver's side. More damage to the vehicle than the Thrifty report emailed over at the time of pick up. Wiper blades worn out. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PATRICK - 09 June 2024
" Highly recommend "
" The process was painless from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER DECLAN - 09 June 2024
" Any time I asked about car rental in Ireland alway recommend Auto Europe as a first stop "
" Easy to make booking. Picking up and returning very smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 08 June 2024
" Very good value. "
" The queue at the desk and then the depot was the longest I have ever experienced. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CORK, IE - Reviewed by CHRISTOPHER - 07 June 2024
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHARLOTTE - 07 June 2024
" Great service, thanks "
" Great servicev "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAWN - 06 June 2024
" Apart from the initial delay. Which probably could have been avoided if one more person had been on duty. I'm sure delays happen on a regular basis and in most cases it is not the fault of the person hiring the car "
" My plane was delayed so didn't get to collect my car on time after waiting 20 minutes the lovely gentleman asked me to return to terminal 0ne to get keys etc because he was finishing at 11pm very annoying. But the lovely Victor saved the day helpful friendly and polite. Dropping the car off was a breeze the lovely young man was waiting outside to check the car it was a very easy process. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by IAN - 06 June 2024
" Everything went according to plan "
" Not the cheapest but reliable and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SEAN - 05 June 2024
" The charge for the very small dent on drivers door is outrageous. "
" I have been charged for a very minor dent on drivers door that was not caused by me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVID - 05 June 2024
" We didn't take the hire car as unable to pay via Apple Pay on our credit card despite no mention of this in the terms and conditions "
" We where not able to hire the car as counter staff at pick up insisted we pay £105 insurance above the car hire and we refused so didn't take the car "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by DAVID - 05 June 2024
" delighted and great value "
" only one person available at drop off but they were efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DEIRDRE - 04 June 2024
" Very straightforward and lively staff. Car was in good condition also and clean. "
" Cameron at Cork airport was so helpful and welcoming to us! Changed car to 5 door when he realised we were a party of 4. He was great and an asset to Thrifty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 03 June 2024
" easybooking system "
" staff polite ND helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by JOHN - 02 June 2024
" Website is very user friendly which makes booking easy. When speaking to staff over the phone they are very helpful. Thank you. "
" From collection to drop off of the vehicle extremely professional and great service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAUL - 02 June 2024
" A week has passed since this non-rental, and I have yet to hear from you ......... "
" I did not pick up my car on 26 May, as your desk was closed when I arrived at 11pm. Unfortunately I had cited 11am as the pick-up time. I was relieved that Hertz were open and were able to sort me out with a car. I have yet to hear from you re a refund - unimpressed. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ZILLAH - 01 June 2024
" Great services despite long queue on arrival . Swift car check in all staff very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 01 June 2024
" Hi everything was great very good and easy to deal with! I think I left a battery pack in the car could you please let me know and I can get it picked up! Many thanks "
" I have in the bottom! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 31 May 2024
" Great booking experience with AutoEurope and great live experience with Hertz. "
" Great arrival and drop off experience. Friendly staff. No delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 28 May 2024
" Don't always pick the cheapest car. "
" I would not recommend carhire or Europcar (same company) as it took over 2 hours to get to counter with the que and only 2 customer service reps there. Then they did not have the car I booked and tried to charge me for an upgrade which I refused. Then bus to pick up car and it was not ready so had to wait again. Overall took 3 hours from picking up luggage to getting car. When I returned the car they claim a chip on the windscreen was my fault, there were already 2 holes in the windscreen. This is still in dispute as when I picked up car it was wet, Have to admit I never noticed that damage. I know I can claim from my CD&TP on the car but that is not the principle. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LESLIE - 28 May 2024
" I thought the rental was expensive for a small car "
" Generally v satisfactory "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by EDWARD - 28 May 2024
" Collection and drop off was very efficient. Great counter staff too. "
" Collection and drop off was very efficient. Great counter staff too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 24 May 2024
" Always have very good cars to hire. Very pleasant and efficient. "
" Always have very good cars to hire. Very pleasant and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by UGO - 24 May 2024
" Easy pick up and return,top of the range clean and tidy thank you. "
" Very easy to pick up and return,and the vehicle are top of the range clean and tidy, thank you,see you in few months on my next trip to see my family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEN - 24 May 2024
" simple process - all worked well "
" excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARGARET - 23 May 2024
" Car could have been cleaner. "
" Efficient, friendly. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CORK, IE - Reviewed by PATRICIA - 22 May 2024
" Very straight forward process to hire and drive a lovely car. A great experience! "
" Smooth process of hiring and droping off the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIE - 22 May 2024
" Very efficient. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NORMAN ALAN - 18 May 2024
" simple quick and easy process and was driving off from the airport within 20 minutes of landing. "
" staff at the airport were expecting me and everything was ready for my signature and the car was ready to go. simple and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 18 May 2024
" Excellent rental experience "
" It was an excellent vehicle for the rural roads in Wicklow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 18 May 2024
" Fantastic value and service - will use again. "
" Excellent service from Carhire (Europcar). Shuttle mini-bus waiting outside the terminal - no delay. 45 minute delay at the collection point while the car was prepared - the only service blip. Nearly new car in excellent condition, carefully cleaned. A few minutes wait while the rear wiper was replaced. Friendly, rapid service at drop off. Amazingly low price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOANNE - 16 May 2024
" Unfortunately based on our experience with Europacar I would not book through your company again. "
" The company claimed we had damaged the car wheel trim which we know was impossible with the journey we took. We were charged 190 euro, they are thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARY - 16 May 2024
" Was surprised by the new set up. Slightly disappointed as added extra time to my journey "
" It took an hour to pick up my car. Had to queue in order to speak to someone despite prebooking my car. Then car had to be wash and was not easy to identify any marks on car. No list of damage was provided to me. So was worried I would not be able to prove not caused by me. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOHN - 14 May 2024
" Very pleased with the service all round "
" Excellent service and a great car very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KEVIN - 12 May 2024
" very simple and efficient. "
" All the staff were very efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANNA MARIE - 11 May 2024
" Postive all round "
" Efficient, good value and excellent customer service on pickup and return from Dublin Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEAN - 10 May 2024
" The "
" The "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KILLARNEY, IE - Reviewed by ALAN - 07 May 2024
" Very quick ,very easy and good value. "
" As a hertz member, I find its always cheaper to book elsewhere. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 06 May 2024
" Overall a very good car rental. "
" One of the better companies in an industry I detest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SIMON - 06 May 2024
" So easy and straightforward. "
" So easy and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GLENYS - 06 May 2024
" As above "
" My only criticism was we did have to wait 20 minutes on arrival to take us to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 04 May 2024
" Log wait "
" Long wait in queue (1 hour) to collect car people queue jumping because no ticketing system for line "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by COLIN - 04 May 2024
" Excellent I will book again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROBERT - 02 May 2024
" Ok car albeit older with added mileage. Good price. Easy pick up. Confusing drop off with different signs. "
" Car was needing a service. An older car with larger mileage. Counter staff tried to hard sell add ons "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KERRY, IE - Reviewed by ANDREW MICHAEL - 28 April 2024
" Very Satisfield with your service "
" Very satisfield i am traveling to kerry on November 11th for 4 days of this years i hsve had two booking with in the last what kind of offer can you gave me for a further booking Regards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CATHERINE - 28 April 2024
" See above "
" When I picked up the vehicle I was advised that it was in good condition with no damage. On inspection it had scratches to both wings and damage to the bumper which fortunately I photographed. As I had arranged to meet a family member I left and continued my journey to Connemara where I parked the vehicle in a safe position. The car was not used until our return journey to Knock as we walked to the wedding venue which was 5 mins from our accommodation. Whilst trying to avoid traffic in Galway city my sat nav took me through a route of very narrow roads and the journey took much longer than anticipated. We arrived at the airport with minutes to spare before our flight and was unable to have car inspected in our presence. I parked the car safely and dropped the keys at the Thrifty/ Hertz desk and had to pay €140 for late check in of our 2 luggage items. On arrival back to the U.K. I received an email from Hertz with a pdf image of the inspection of the car accompanied by photos of the pre existing damage and attributing it to me. Coincidentally the cost of the damage was €2000.00, the amount which had been held on my credit card. I emailed Hertz attaching the photos of the pre existing condition of the car and was requested to resend with the date and time of the photo. All that was required was for the recipient of the photo was to click on it and the date and time is visible. I resent it and a day later received a condescending email advising me that 'after careful consideration Hertz were no longer pursuing the claim and advising me that in future I should check the car before leaving the airport' which thankfully I had done and had the photographic evidence of the dame to the car before I drove. In my view Hertz are dishonest and would have already claimed for the scratches which were superficial and they would never have fixed and were chancing their arm because I had to run to catch my flight and was not present for the inspection. Hertz charged my credit card £2200 and I was not refunded for 6 days. Of course this made some interest for them. I have hired cars on multiple occasions at Knock airport from Europcar and Budget and was never treated like this. I will never hire from Thrifty/ Hertz in the future even if their price is much lower than competitors. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MICHAEL - 26 April 2024
" Do not use Carhire. All other car hire companies I have used, put a block on your credit card for the deposit. Carhire actually took the 1500 euros off my credit card and 5 days later I am still waiting for my 1500 euros to be put back onto my credit card. Car was returned with no damage and car return check in staff confirmed this. Not happy with this. "
" All other car hire companies I have used put a block on your credit card for the deposit. Carhire actually took the 1500 euros off my credit card and 5 days later I am still waiting for it to be put back onto my credit card. Not happy with this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 April 2024
" Very happy with all.Thank you "
" Always find hire car very good and staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LINDSAY - 17 April 2024
" Disappointing - everything else was great including the drop off experience - but the pick up was awful "
" The pick up was very lengthy - I have hired many cars and this was unbelievably slow. And the man behind the desk was very rude. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by WENDY - 17 April 2024
" Very smooth transaction "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 17 April 2024
" Takes a bit of time with the bus transfer but otherwise it was a good experience "
" Car hire (operated by Europcar) was very efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CORK, IE - Reviewed by JACQUELINE - 17 April 2024
" generally a good service at a fair price - it was expensive but over the Easter period "
" only 2 minor problems 1. there were small dents in the bodywork not recorded in the condition report 2. tyre inflation warning light came on a few times "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by HELEN - 15 April 2024
" see above pls "
" Insurance policy ay pick up not clear. Very friendly staff but it was unclear as to whether i had insurance cover (o excess was my goal) from autoeurope or not and they were unable to comment as my contract not directly with Thrifty. As i had little time to check and noone was answering the autoeurope helpline fast enough, i decided to take out the thrifty/hertz insurance which was explained would be 113 euro. I understood there woudld be vat added but was then informed at drop off that there was a further 48 euro for tyre and glass cover so the overall amount to be paid was actually 190euro. After paying AUTOEUROPE £100 for the total rental including insurance ( which i realised after was included but accept that is my responsibility), the additional 190euro i felt was unfairly communicated and made the overall hire cost from £100 to a totale of £100+190€: almost triple. I think AE can do a better job possibly of communicating the insurance they offer and highlightin what the local car company will then try to add on/ offer. Thrifty should then be very clear as to what is ebing added on and have the customer sign this pre taking the car. communication overall was not clear and felt very much like AE v Thrifty : not working together. on multiple occasions i was advised to book directly next time as more cost efficient and easier. overall costly and not a great experience. the staff were very friendly and tried to help at drop off but at that stage all too late., The car was also not superbly clean ( mud inside doors and boot area etc) and had a bigger problem that showed the tyre traction system needed checking. After trying to get the air of the tyres looked at which didnt help, i continued to drive cautiously throught the hire and definitely experienced some traction issues when changing lanes on the motorway. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by GAETANO - 13 April 2024
" Excellent customer service thanks "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by VICTORIA - 12 April 2024
" Was provided with a better cat than paid for, reliable and efficient, no complaints at all "
" Car reservation was sorted quickly and efficiently, no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NICHOLAS - 11 April 2024
" Easy to use system on the web, good value & no hiccups. "
" Friendly welcome service, nice vehicle. Easy to book through Auto Europe. A more obvious sign on the Carhire desk in Knock terminal directing you outside would be helpful - only a minor point. Overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 11 April 2024
" Terrible and wanting a full refund or else I will be raising a complaint for distress and financial loss. "
" Slow pick up procedure. Stealth €30 charge for picking up later than midnight due to delayed flight despite notifying them with my flight details in advance and the awareness of a storm delaying flights. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by ADRIAN - 11 April 2024
" 100 per cent "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARK - 10 April 2024
" A competitive price & efficient service. "
" An excellent, smooth, trouble free service. Just what I was hoping for! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 10 April 2024
" All good. "
" Only issue was lack of local route knowledge by desk staff ... and reraity of shuttle buses "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 09 April 2024
" Unclear that at Dublin I had to take a minibus to the hire places "
" Car was tired, 30 + damage items "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CORK, IE - Reviewed by MICHAEL - 07 April 2024
" Straight forward and easy too book with "
" Great staff, very easy to collect and return the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SUE - 05 April 2024
" See above. "
" Staff lovely but there was a long queue to collect car. I was going to a funeral. People let me in t the middle of the queue. The man before me had waited an hour. As the plane was delayed and then the car was delayed we missed most of the funeral. There were 2 people on the desk and many waiting, I guess because they were the best value. They must know who is arriving and therefore need more staff. I have not had this experience before. I guess I might pay a bit extra next time and get one of the other car hirers "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT MATTHEW - 05 April 2024
" I was scammed by auto europe. This rental was sold as pick up and delivery in terminal. Hertz told me that they do not offer this to auto Europe. I chose this booking as I was traveling with 3 small children on my own. Auto europe mis-sold this booking. Auto-europe did not follow up when I complained "
" Hertz were great "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FATEMEH - 05 April 2024
" It was easy and straight forward "
" Staff are very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MARTIN - 04 April 2024
" When you go to Kerry use the Best.Martin, "
" First Class Servis and Car Thank You, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ELAINE - 04 April 2024
" Overall very positive "
" My only comment would be that they took a long time to reimburse me the money on to my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 02 April 2024
" Seamless booking at a decent price. Car was not "on airport" at Dublin airport and this should be made clear. I would not book another rental if it was not "on airport" as the shuttle bus is a real pain "
" All handled by Hertz. Shuttle bus to car rental area at Dublin airport a real pain. It said "on airport" on my rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ADAM - 31 March 2024
" Great booking experience plus great prices. Have used AutoEurope for over 8 years. Never had an issue. "
" Very easy pickup. Staff were extremely helpful. Drop off was very quick and efficient. All staff were exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NICOLAS - 30 March 2024
" Excellent "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER DECLAN - 30 March 2024
" Good value, good service "
" Very efficient check in and car collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 29 March 2024
" No pushy additional sales service - just collect the car and go. "
" Very efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 29 March 2024
" Everything went very smoothly "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ROBERT - 28 March 2024
" The team at the car hiring reception was very helpful and the car was in excellent condition "
" Very happy with the service form the team collecting the car and dropping it off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 28 March 2024
" As above "
" I had booked an Opel Corsa 4 door, or similar. I was given a Fiat 500 2 door and told it was the same category. They are quite different and I was not happy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by MICHAEL - 23 March 2024
" Perfect "
" What can I add....perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 22 March 2024
" Super service. Friendly staff "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAIRE - 20 March 2024
" Professional service "
" Delightful efficient staff at pick up and drop off Nice car No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 18 March 2024
" Can't remember why I stopped using Auto Europe but glad I found you again as my last two rentals went through perfectly. I will be using your services again in the very near future. "
" All aspects of the rental were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNE - 16 March 2024
" Nothing to add "
" It was frustrating waiting at the Hertz desk only to be told that we had to go to elsewhere - we wasted about 15 mins "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by AILEEN - 15 March 2024
" Efficient, easy, good value, no problems "
" Efficient,no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by CHARLES - 14 March 2024
" I have had a lot better "
" I will not be using auto Europe again as when we got to pick up from car hire we were hit with a big hold on our credit card as they didn't recognise insurance we had paid for with auto Europe so it had been a waste of money "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ALLAN - 14 March 2024
" Absolute nightmare from start to finish "
" Our flight was late and no car at airport. The europcar rep at desk said our car was gone as we should have been there at 10-20pm. Our flight, if on time, would have got us to desk about 11.30. we spoke to airport rep day before about arrival time and was told ,no problem just call if you're late arriving. Desk clerk tried to fob us off with different car at more than twice original price, we declined, and spent night in airport with no seating or source of food. At 5.30 next morning we went to second desk and sorted out car, this rep was trying to sell insurance by putting frighteners that the 1500 euro holding deposit will be taken in full for even minor damage. A horrible experience and would never use them again. I think we are due proper compensation, not just the days rental "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CORK, IE - Reviewed by ANGELA - 13 March 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GRACE - 13 March 2024
" Excellent customer service "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 12 March 2024
" Good value. Best rates available. Great communication throughout. Will use again. "
" Good service at desk. Nice vehicle. Clean inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARGARET - 10 March 2024
" As above "
" The car was rented out when the tyres needed air. Warning sign came at the start of my journey and stayed up the whole time I had the car. Not inpressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TRACY - 10 March 2024
" The care had so many faults listed and they said because I dint take their insurance but the brokers, it was a bad idea. It made the whole experience stressful and I wouldn't use them again "
" I don't like the way when you get there they tell you the insurance you have taken is useless, it makes me not confident to go to a broker again "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
KERRY, IE - Reviewed by KERR - 07 March 2024
" Good service "
" All was good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARK - 05 March 2024
" No recipt received after drop off. "
" No recipt received after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NOELLE - 04 March 2024
" A smooth and efficient service "
" Efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NANCY - 03 March 2024
" Need to state that car pick up is not in the terminal "
" I choose autoeurope as it said that you were in the terminal but I had to get a bus to pick up and drop off. Also had to wait a long time for the pick up bud at the airport "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CORK, IE - Reviewed by YIANNAKIS - 02 March 2024
" EXELLENT SERVICE "
" EXELLENT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 01 March 2024
" Everything perfect "
" Very smooth servicd "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HENRY - 28 February 2024
" As above - long while for deposit return which effectively annuls its use until it's returned. "
" All good. However, less happy regarding the delays in returning the (understandably heavy) deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 26 February 2024
" how do you get to speak to anyone regarding your deposit being paid back "
" when i signed for the car i was told that there was only 1 bit of damage. when i got to the car i found lots of damage. i had to go and get the manager at the time Peter to come out and inspect the other damage found. he said just take photos and it will be alright.as to date i am still waiting for my deposit to be paid back into my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by GEOFF - 26 February 2024
" As above "
" We waited over half an hour for the shuttle bus to go and collect the car. Coupled with the fact that the hire desk is in T2 and our flight arrives in T1, it was well over an hour after we entered the terminal that we were actually in the car. It wasn't busy, so I don't think this is acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MILES - 26 February 2024
" No Issues so very Happy "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GAMALELDEEN - 23 February 2024
" Brilliant "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 23 February 2024
" Horrible Why sell me insurance when the company will not accept. It's fraudulent what Auto Europe sell "
" Auto Europe are just a front. Europcar who I hired off want no dealings with you in my opinion. Europcar do not accept your insurance which I paid Auto Europe. I was sold a 90euro insurance which was double than the car hire. Which Europcar insisted I needed as Auto Europe is just a broker and nothing to do with them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARTIN - 23 February 2024
" Great, reliable, helpful, used many times and will do so again "
" No issues, good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MELISSA - 22 February 2024
" The service was great from staff at the counter. Car was in great condition. Chip in windscreen to the left/ centre not in drivers vision but apart from that was immaculate. Once started the car all worked fine & no issues. Easy to refuel "
" Wasn't clearly sign posted in the airport which car rental place I needed to get in line & I wasn't aware that I'd need a bus service to collect the car. This wasn't an issue but did add time on that I wasn't expecting and lucky didn't impact the day apart from the end where I was cut a hour short as I had to factor in the return of the car & any paper work that might need completing as well as the wait for the shuttle service. Around 8 people was already waiting but luckily we managed to get in the shuttle together and didn't have to wait for the next one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by LOUISE - 21 February 2024
" As no 3 "
" Vehicle was very clean.. the counter staff at Cork airport was very helpful.. the staff upon returning at Dublin were very quick and efficient. My only negative was the one way fee. But that was explained by auto Europe on booking the vehicle..I thought it was expensive but its the first time I have done this.. overall a very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIERAN - 21 February 2024
" Informed because I had booked through auto europe then I had to get the shuttle bus and unable to collect/drop the car at the terminal. "
" Long queue at europcar desk 40 mins(Dublin). Only one staff member of the desk another member was on a personal call behind the screen. This member then proceeded to leave the desk to continue her call. Came back 15 mins later with no apology for the delay. Then had to wait a further 15 mins for shuttle bus to collect car. Found unreported damage on the car told to take a photo and send on email. Very poor service. Return was better with staff member professional. Only scored 8 as had to get a further shuttle bus back to terminal. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by FIONA - 19 February 2024
" Overall very very good. Lovely clean car which was in excellent condition "
" Extremely effective collection of the car at Dublin and the same at drop off. Definitely will be back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by STEPHEN - 19 February 2024
" Easy pick-up and drop off, no problems and a decent car provided which exceeded my expectations. "
" Cristian & another chap on the desk I can't remember whose name were very helpful. Nice car too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 18 February 2024
" I would hire with them again "
" The carhire staff member was very pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 17 February 2024
" Just want it sorted for twice booked booking "
" Still waiting for refund for twice charged booking "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 17 February 2024
" . "
" Staff were very unfriendly. Looking for ways to charge me more money all the time. Made veiled threats about excesses. Car had seen much better days. In bad condition for a rental car. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by WEBB - 15 February 2024
" I can't fault the guys . They were amazing and so helpful "
" The guys in the office were amazing and helped me change cars to a smaller more easier to manage car after I panicked when I saw the size of the car I had rented by mistake "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JILL - 15 February 2024
" The staff were helpful. The booking on the website was easy. The price was good. The car was damaged. It was noted on the sheet, however I would have preferred a car in good condition. "
" Very easy website to book from. The price was good. The car however was damaged when we got it. It was noted on the car hire sheet. However I would have preferred a car in good condition. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOHN - 15 February 2024
" Made hiring a car at Dublin Airport very simple "
" Great Value for Money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VALERIE - 14 February 2024
" Great service for great price. "
" Staff were helpful and friendly. I lost my purse and they were supportive in logging it and retrieving it when someone handed it in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAWN - 14 February 2024
" easy to book and use "
" good pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by EAMONN - 14 February 2024
" N/A "
" All was good as always with Autoeurope however the car I got was not the equivalent of a Nissan Qashqai. I didn't complain as they told me was equivalent but when I saw it, the car wasn't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by JOHN - 13 February 2024
" . "
" Friend & efficient even at 11pm V busy when returning the car. Need a designated return queue at tge terminal "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 11 February 2024
" quick and effecient and lady who checked us in upgraded the car to a SVU easier for my 2 disabled parents to get into. She was lovely and very caring on check in and also ensured we could drop off close to the airport entrance as we had 2 wheelchairs. "
" Excellent start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVEN - 10 February 2024
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ERIC - 04 February 2024
" L "
" Excellent value and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by SUSAN - 03 February 2024
" There is now where near the airport to fuel vehicle so when returned it was just touching the full mark. I have no issue with the fact I was charged 9 Euros for the fuel BUT I certainly have an issue with the fact I was charged 40 Euros for it being filled. If you are charging for this there should be a fuel area on site. "
" There is now where near the airport to fuel vehicle so when returned it was just touching the full mark. I have no issue with the fact I was charged 9 Euros for the fuel BUT I certainly have an issue with the fact I was charged 40 Euros for it being filled. If you are charging for this there should be a fuel area on site. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by VINCENT PATRICK - 02 February 2024
" As expected "
" At pick up and drop off I was attended to by Martha. On both occasions this person was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ELIZABETH - 01 February 2024
" GOOD OVERALL EXPERIENCE IN PICKING UP AND DROPPING OFF THE CAR "
" GOOD AND EFFICIENT SERVICE "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 31 January 2024
" As Above "
" Only issue was that I was not directed to the Sixt desk to register for pickup. I had to phone them when I couldn't find their desk. However the staff were most helpful when I found them. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by ELIZABETH - 31 January 2024
" Good experience "
" Lovely car, cheap hire easy pick up and return. Only negative is the queue to collect the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 29 January 2024
" As above. Will never use this company again. "
" Terrible experience. Long wait to collect car followed by the car breaking down. The car was not fit for hire low tyre pressure warning, Clutch damage which eventually lead to the car breaking down. Hire company not interested in recovering me and my colleague. Car collected and we had to make our own way back to Dublin Airport. Shambles "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by BRIDGET - 28 January 2024
" Would be good to be clear that you have to get a bus from the airport to the cars "
" Would be good to know you need a credit card for the deposit ahead of time as I hadn't brought mine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by FREDERICK - 27 January 2024
" Overall very good value "
" Good value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by EIMEAR - 25 January 2024
" Paid for extra insurance only to be told this was not valid with thrifty so had to pay another 28 euro at pick up point. Also booked collection in the terminal to save time as we were attending a funeral two hours away. This turned out not to be the case and had to get a shuttle bus to the collection point thus wasting valuable time. Will not be using yours or any other third party booking companies in future. "
" the staff were very helpful and the car was fine. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROBERT - 25 January 2024
" flight was cancelled so had to go back to the desk 8 hours later and rehired a car. the new staff were very nice as was the lady on Thursday "
" staff at Cork airport 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 25 January 2024
" Effortless rental "
" Very helpful counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BERNADETTE - 24 January 2024
" Good "
" Quick registration at counter, polite and efficient. Return of vehicle, again quick, efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PAUL KEVIN - 20 January 2024
" Good car and service/price but please pay back deposits sooner otherwise faultless "
" Good service but deposit takes too long to pay back the customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 18 January 2024
" Efficient & polite staff. "
" Why is the extra insurance more than the car hire? We were not informed that to have a child car seat would cost extra. Surely safety for children should not be charged for! We did not notice till we recieved the bill "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 18 January 2024
" Excellent price and excellent customer service "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 18 January 2024
" Easy collection and drop off "
" Staff very pleasant and effecient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 18 January 2024
" I have been using Auto Europe for over 15 years and never had any issues. They always provide the best prices. I would highly recommend "
" Friendly and helpful staff, excellent customer service experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 17 January 2024
" as above - thanks Yazan! "
" Yazan was very helpful at the desk and really helped when we didn't have a standard method for leaving a deposit which made us very relieved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 11 January 2024
" Quick and easy. "
" Staff were helpful and quick, but I really don't understand their approach to fuel deposits. Sometimes they charge it, sometimes they don't. It makes no sense. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by MATTHEW - 10 January 2024
" I have frequently used your service and would like to continue but didn't find the staff at the desk very helpful in this matter. In the great scheme of things it hardly matters, but I would have liked my comments to have been properly acknowledged "
" When we filled the car with petrol it became apparent that, despite the fuel gauge showing it as full when we collected the car, it cannot have been as we do this journey all the time and know how much the fuel is likely to cost. I reported this at the desk but have heard nothing back as yet. Your representative told us that we should have photographed the fuel gauge before departure but this gad never been asked for before and anyway would have served no purpose. We only used the car to get home and back, which was 162 km. We had to put in 15 litres of fuel. This means that we would have had to use almost 1 litre for every 10 km. We drive slowly as well and, looking up how many miles that particular car expects to do per litre found it to be between 15 and 20kms This has never happened before. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOHN - 05 January 2024
" Excellent "
" Quick , efficient & nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LOUISE - 02 January 2024
" No problem with auto Europe. I would use auto Europe again. "
" This is the 2nd time I have been down graded on my car hire by thirty. If I wanted a basic car I would order it..so hence the low grades. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATHERINE - 29 December 2023
" Booking with Auto Europe was easy as usual "
" I received a car with a slow leak in the rear left tyre that meant I was dealing with warning lights and air pumps over Christmas while driving solo at 6 months pregnant. I feel Sixt should have kept this car out of service for further repairs instead of handing it to me. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANNE - 23 December 2023
" There was no lights to check any existing car damage and I got charged for damage that did not occur in my possession!! The staff member in Dublin T1 terminal Ivan was very helpful but not the staff in the car hire area on the periphery of the airport. "
" There was no lights to check any existing car damage and I got charged for damage that did not occur in my possession!! The staff member in Dublin T1 terminal Ivan was very helpful but not the staff in the car hire area on the periphery of the airport. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by RICHARD - 21 December 2023
" 3rd Hire with Europcar this year and all brilliant "
" Just cheerful pleasant and attentive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SHEILA - 21 December 2023
" Positive "
" Pleasant and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REBECCA - 21 December 2023
" Not being able to make contact with the actual car provider meant using auto car was useless to me. Would not do again. "
" Wasn't able to collect the car. Called carhire and they tried to get in contact with Europecar but failed. I tried to call the airport desk and customer service, left numerous messages to say the flight was delayed. Arrived 3 minutes after closing and they had closed. Hired from Hertz instead and they informed me that Europecar had been closed for a while! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by DAVID - 21 December 2023
" as above "
" No hitches at all. Nice car at fair price with easy pick up and drop off arrangements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 19 December 2023
" There are better companies to deal with. "
" Very basic Lancia car, not the standard SUV booked. Petrol not full. No information on returns. Wasted precious time. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 4
CORK, IE - Reviewed by PATRICIA - 16 December 2023
" Met our needs perfectly "
" Easy to locate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIAN - 15 December 2023
" So disappointed with auto europe, who I have used for years. Flight diverted from Dublin to Belfast so impossible to collect car on time, the evil customer service lady at Auto Europe not willing to help, told me it was my fault that I did not pick the car up on time, this despite being airborne at the time. When I telephoned from Belfast saying that we could be delayed until the following morning all she could do was to quote booking terms at me, her only solution was for me to book another car and pay again. Auto europe, why do you employ people in customer service when they are not interested in serving the customer? Her attitude has undone years of great service from you. You should look up who took my call on Sunday night 10th December and either fire her or send her for some training. "
" Thrifty came through when the flight was diverted, auto europe failed dismally. Very positive check in experience and the return was similar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PHILIP - 15 December 2023
" Good "
" Good attitude & only gripe is the insurance offered at the desk as I already ticked the box at the time of booking. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EILEEN - 14 December 2023
" Quick friendly service "
" Great little car apart from having to call the AA out ( only waited 25 minutes ) which was very good , as the petrol cap was broken ! Maybe this is something that should be checked before the car is hired out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by FRANCES - 11 December 2023
" Good customer service from beginning to end except I feel in Knock it needs to be made a little more clearer where the drop off point is. "
" As above quite good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 11 December 2023
" The computer system went down whilst we were trying to get our car, which isn't the fault of the counter staff - but did make us late for our meeting. And then Clodagh also tried to make out that we were getting the SUV as compensation for having to wait so long to get the car. She was really lovely and I'm sure she is told to do this by her manager but I was hiring the car for business on a budget, not leisure and perhaps she should have picked up on this after we politely declined the upsell the first time. "
" I found the upsell from the Clodagh at Europcar a little on the heavy side - she wanted me to purchase further insurance when I had already bought full protection and upgrade to an SUV for an extra €20 a day which is double what I had already paid for a Ford Focus. Then after I had declined, she had to give me the SUV anyway as they had no Focus automatics in stock. I'd have preferred for her to confirm the Focus was available at the very least before trying to upsell me to something else. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GREGORY - 08 December 2023
" Great car - great service "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 08 December 2023
" All went smoothly except deposit refund "
" Europ car need to be quicker at refunding deposit back onto credit card still waiting 4 days after returning vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 07 December 2023
" As above. A horrible experience. "
" What a terrible experience! I took out full insurance cover when I booked through your website. However, when I got to the handler's (Europcar) desk, I was told that I only had third party cover -- or at least only third party cover from them. They said that if anything happened to the car, they would charge me up to £1500 and I would then need to claim it back from you. They said it would take ages. So, under the circumstances, and they pressure they put me under, I ended up taking out cover all over again -- to value of around a further £75 (for three days). In my view, this is a disgraceful practice -- a real con job. The person I dealt with told me that she hears this complaint all the time. And yet this manipulative practice continues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 05 December 2023
" Easy to navigate the website and make the reservation . "
" Good all round service from the car hire company . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 05 December 2023
" Very pleasant staff,good car would have no problem recommending Auto Europe. Always happy to be in Ireland "
" Short hold up in being allocated a car but after that very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTIN - 04 December 2023
" Ok "
" Good experience but large scratches on vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHARANJIT - 03 December 2023
" I would like a full refund Look forward to your response "
" The car should have been picked up and dropped off at the terminal but instead I had to take a shuttle of off site parking. The counter person wasn't helpful and more interested in other things "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ANDREW - 02 December 2023
" Very good price , cheap basic car but had no issues "
" All good cheap car did the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 02 December 2023
" . "
" Smooth experience from start to finish. Excellent customer service and clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JULIE - 01 December 2023
" Easy to book great service "
" Perfect all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAMELA - 01 December 2023
" Worked as it should. No issues "
" Pleasant helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 30 November 2023
" Overall very good value "
" Professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REBEKAH - 30 November 2023
" All went smoothly. I had all the information I needed and counter staff also explained very well and made sure I understood. "
" Very efficient. Questions I had beforehand were answered promptly. Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 30 November 2023
" Auto Europe offered great price and ease of rental "
" Selected Thrify as it's showed as 'desk in terminal' although there is a desk, you still have to take an off site shuttle. Not as convenient as expected. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by OWEN - 29 November 2023
" Excellent "
" Always sure of good customer service and quality of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DANIEL - 29 November 2023
" Very easy process at pick up and drop off. "
" Easy low cost hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 29 November 2023
" Good Price Good Service "
" Good speedy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JUSTIN - 26 November 2023
" When I arrived to the counter in Dublin airport the staff member informed me that I needed to upgrade to full insurance and that because I hired the car through an outside provider I wasn't covered. As I flew in to attend a 2pm wedding I purposely hired a car from the terminal to which I was informed it was at the base and would need to take the shuttle bus adding so much time to our journey and putting us under pressure to arrive in time for the wedding. The staff said that the outside provider should not have allowed us to book a terminal pick up. When dropping off the car on return in perfect condition and with a full tank of petrol the staff member said that there were two areas of damage and that we would need to pay for this. I said that I took a video on my phone when I picked the car up and she changed her tune straight away, I proceeded to show her the damage on the video which they had not marked. She didn't even apologise and said okay you're free to go. Very much leads you to believe it was left unmarked on the rental agreement in the first place. Dishonesty at its finest. In essence the service we booked through yourselves did but materialise though the hire company. Very poor from a supposedly reputable company. "
" When I arrived to the counter in Dublin airport the staff member informed me that I needed to upgrade to full insurance and that because I hired the car through an outside provider I wasn't covered. As I flew in to attend a 2pm wedding I purposely hired a car from the terminal to which I was informed it was at the base and would need to take the shuttle bus adding so much time to our journey and putting us under pressure to arrive in time for the wedding. The staff said that the outside provider should not have allowed us to book a terminal pick up. When dropping off the car on return in perfect condition and with a full tank of petrol the staff member said that there were two areas of damage and that we would need to pay for this. I said that I took a video on my phone when I picked the car up and she changed her tune straight away, I proceeded to show her the damage on the video which they had not marked. She didn't even apologise and said okay you're free to go. Very much leads you to believe it was left unmarked on the rental agreement in the first place. Dishonesty at its finest. In essence the service we booked through yourselves did but materialise though the hire company. Very poor from a supposedly reputable company. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PETER DECLAN - 25 November 2023
" As above in 3 "
" Great value and excellent customer service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MAUREEN - 24 November 2023
" Efficient service "
" Nothing other than already ssid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 23 November 2023
" speedy booking and good price but your hire partner has let you down "
" On arrival at the desk in the airport I told to go to the pick up point out side and the shuttle driver would be with me shortly it was almost 40 mins before they turned up and we had seen the other car hire companies shuttles a number of time. this impact on my planned business meeting as the flight had already been delayed by almost an hour. I was stood with 3 other families that had also been waiting the same time as I had! on arrival art the collection depot was give the detail of the car, its location and the key but was told it had previous damage on it which did let the down the overall experience. on my return the car was checked swiftly but then had to wait for a shuttle bus back to the terminal which was about 25-30 mins fortunately I had left plenty of time before my flight "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MICHAEL - 23 November 2023
" Ace "
" Ace "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 23 November 2023
" Good experience "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by DAVID - 22 November 2023
" Easy app to use. Like fully inclusive options "
" Bored check in agent. Rubbish car. Had to tell drop off agent that passenger rear wheel makes a horrendous high pitch noise and photos of unrecorded dents when uploaded as per instructions were not recorded "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ASHLEY - 22 November 2023
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by YIANNAKIS - 22 November 2023
" Very nice "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 21 November 2023
" I like AutoEurope because it has consistently allowed me to find really good prices and provides top-up insurance to cover the hire company excess. "
" Pickup was fine although there was a fairly long wait because they simply didn't have enough staff. Once I got to the front of the queue the process itself was really quick. I was glad not to have been 20 minutes later arriving because the queue was so much longer by then. Drop-off was really bad. I had been given instructions on where to drop the car off but when I arrived the Hertz/Speedy drop-off location was closed. There was no information on the card I'd been given on what to do. I tried phoning Hertz using the only phone number I'd been given and there was no answer. I eventually found out from someone at one of the other car rental companies that there was an alternative drop-off at terminal 2 which I eventually found despite there being no signs to it. It was only around 7pm. It would have been helpful if the counter staff had warned me when I picked the car up - my booking showed I was returning it that evening. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JACINTA - 21 November 2023
" Yes ,Will Do .Will definitely use again "
" No Issues ,Pleasant and Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NOELLE - 21 November 2023
" The counter staff were very efficient, clear with instructions and pleasant. Excellent customer experience. "
" The windscreen wash container was empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by JOHN - 20 November 2023
" very happy with price and car very quick service at airport to pick up and drop off car "
" very happy with price and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALICE - 19 November 2023
" Very friendly staff on counter and very good quality car / hire price. "
" Good quality car and very good hire price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BRENDAN - 19 November 2023
" No issues "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERRARD - 19 November 2023
" When I got to my car it was dark, but I took a full video of the outside as suggested. I noticed it was pretty dirty but not a big issue until I got an email through with pictures purporting to be the car, except in the pictures it was in a garage, very clean, and highlighting just two dinks, which I confirmed when I took the video. However, I also saw and videoed other scuff-marks, but assume Thrifty didnt think them significant. Anyway I resolved to upload the video when I got somewhere with wifi. But then when I tried to upload it the website wouldnt accept it. So I tried sending an email to customer services but havent had a reply. Small matter. It doesnt feel like a big thing to moan about when all other aspects of the rental went so well. The return was impeccable. The receiving staff member was ready to receive me and within thirty seconds I was on my way in the shuttle. This was such a boon because collisions in Galway and on the N6 had made me late and I worried - uneccessarily as it turned out - that I would be late for my flight. Overall, Auto-Europe and Thrifty was a great combo for me and will be first choice next time. "
" The first encounter was interesting. I noticed a gruff staff member dealing with a previous customer, but I got lucky I guess as my service person was absolutely brilliant. She was polite and helpful, efficient and gave great advice on where to eat locally. I was a bit mystified about the N6 toll which I left feeling she said it would be handled by Thrifty/Hertz, but I got a bill through for it on my return home. Not a big issue but perhaps more explicit instructions needed for full satisfaction. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by PAUL - 19 November 2023
" Experience was good just awaiting credit back into my account "
" Dropped car back Wednesday pm still not had my credit card payment sorted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by YIANNAKIS - 19 November 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTIMA - 19 November 2023
" Europcar offer absolutely no support or service when things go wrong for the customer. "
" Had a puncture in one tyre, on the return to the airport at 6am. The AA number on the rental agreement was INVALID. So that was a scam. Had to abandon the car. Europcar charged for the replacement of TWO tyres, a full tank of petrol even though I had filled the tank, and four days extra rental plus compensation. Europcar has no contract with the AA so there was no chance of getting help outside of office hours. They use only a local garage. No one picked up the phone at the Europcar unit at the airport. In fact when I arrived by taxi and explained the situation, no one seemed to know how to handle the situation. I ended up going through airport security with the car keys. You would think they would have asked for the back! While boarding the plain I received a nasty phonecall from from an employee called Debbie telling me what they were going to charge me for. As if the whole experience wasn't bad enough. Following this experience I would never use Europcar again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVOR - 16 November 2023
" I guess the bad car collection experience was not the fault of Auto Europe although the directions on the voucher to the collection point at the airport were inaccurate. "
" Collection of the car was a bit of a shambles. Firstly a mistake was made in the taking of the deposit and it had to be refunded. The car allocated to me was not ready and I had to wait while it was prepared. When I finally got the car a dashboard sign flashed that it needed Adblue which I reported to the staff. I was then allocated another car which was fine. The second car I was allocated was excellent and the return process ran smoothly, Financially it was good value but the initial collection process was very messy. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by EAMONN - 16 November 2023
" Just easy to deal with quick and helpful. "
" The vehicle was poor but as I did not drive very far there was no problem it got me to where I wanted to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by PETER - 13 November 2023
" As above, turned out to be a very expensive hire for one day. "
" We were very disappointed when we went to collect the car at Knock airport, we had paid an additional fee, called full damage and protection deal for insurance when we booked, yet when we went to collect the car we were informed that we needed extra insurance we then paid an additional £66.28 at Knock airport, we were not very happy with this as we thought we were covered with the initial fee we had paid on booking. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 13 November 2023
" As three above "
" Unfortunately, my actual driving licence was misplaced the day before the rental in a parcel collection office in the UK. as the rental day was a Sunday I had no way of retrieving it before my flight to Shannon. I had a colour copy of the licence on my phone as well as the DVLA proof of a clean licence. I was refused the hire and there was no way the desk person would entertain any way of providing the car to me, despite the fact had hired a car recently through your selves to that company. They refused me refund and referred me back to you. I phoned you upon my return and was told to go back to the rental company, so I was back where I started from. I accept I did not have my actual licence with me but it was the unwillingness of anyone at the rental company or your offices to even discuss a refund for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORK, IE - Reviewed by RICHARD - 12 November 2023
" Have used many times - would continue to recommend. "
" No issues - very smooth booking and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARIAN - 11 November 2023
" Very good all round "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 10 November 2023
" Pick up and drop off was very easy "
" They are the best car hire company about "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by MARY - 08 November 2023
" All okay "
" Very busy at counter, helpful staff when eventually seen "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KATHERINE - 08 November 2023
" It was a little confusing as to wether I had the full insurance "
" Hertz/ thrifty are still holding over £2000 on my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 08 November 2023
" Always good service "
" Carhitrr is part of Autoeurope, a company I do not wish to do business with due to previous poor experience. The team in Dublin were helpful and efficient. However, my experience in Carcasson , France was awful and I am still trying to resolve an insurance claim. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by EDWARD VINCENT - 06 November 2023
" I have been using Auto Europe for over 15 years now and it is value for money "
" My experience was outstanding easy to find the car staff at desk very friendly, overall a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIAN - 06 November 2023
" Normally hire with autoeurope given the competitive prices "
" Booked a car which was clearly shown to be at Dublin Airport. Arrived at the car hire desks in Arrivals, queued and then was told that we would have to make our way to a bus stop and take a shuttle bus, with a possible wait of 20 minutes. Staff unsupportive. When we arrived at the off airport site then had to wait to be served, by a lady who was having a bad day. After finding more damage on the car than was shown had to queue again. Poor experience collecting the car. Car was acceptable and return process was efficiently run. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by GERALDINE - 06 November 2023
" Lovely friendly and helpful employees. Gave me a quick run down on how the lights etc worked. "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TOBY - 05 November 2023
" Pick up and drop off unacceptable "
" Waited 25 minutes for a bus that never came, avis driver kindly dropped me a thrifty. On way back same long wait and eventually a very upset bus driver "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CORK, IE - Reviewed by BOB - 05 November 2023
" Need my £57 retuned to me "
" I hired a car in September in Cork and they took a€1500 block on my credit card, I was back in Cork In October about 30 days later and I couldn't do the €1500 block on my card so the only way to get the hire car was to pay the waiver of about £57 turns out the hire car company still had the block on my card, only came off after I complained, so I'm now £57 out of pocket, I'm not happy "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 04 November 2023
" Always use Auto Europe "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by KIEREN - 01 November 2023
" Wouldn't wish it on my worst enemy mate "
" Clutch slack AF on pick. 50k on the clock. It when day 2. I do tens of k on manuals a year. Never had to replace a clutch. They've swiped 1.5k from my account to replace it. They say they can determine wear and tear from driver misuse but none of my mechanic friends say this is possible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOANNE - 31 October 2023
" good overall. nice comfortable car. "
" good overall. i am still waiting for my final bill and needed to request this myself. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by HENRY - 30 October 2023
" Fast and friendly and an enjoyable experience. "
" Fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AIDAN - 29 October 2023
" Will continue to use Auto Europe - good value and beats the local taxes. "
" Car was not as specified, had a considerable amount of existing damage which needed careful checking etc. Normally use Thrifty - will probably select them in future. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOANNA - 28 October 2023
" Very happy with the car and the customer service "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 27 October 2023
" N/A "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAIRE - 26 October 2023
" As above "
" Ver professional and helpful staff. Nice car. Easy booking. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 25 October 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 23 October 2023
" Would have no problem using Carhire again. "
" The whole experience, from pick up to drop off was hassle free. The lady at the pick up desk was particularly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 21 October 2023
" Autoeurope is my go to car rental agent everytime. i find the booking process easy and transparent. The prices are usually the best I can find and I like the fact I can cancel up to 48 hours ahead of collection without penalty. When i have had to use the client service team i have found them professional and helpful. "
" Service and standard of car was at the level I expect. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by REGINALD - 19 October 2023
" Pleased. "
" Car was a little battered, but did the job. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by JOHN - 19 October 2023
" made weekend break very enjoyable as no problems with flight and car hire "
" excellent customer service very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KILLARNEY, IE - Reviewed by JOHN - 19 October 2023
" Whole experience was fast, efficient, relaxing and trouble free. Highly recommended. "
" Lovely staff, efficient collection and easy drop-off. Superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERALDINE - 12 October 2023
" Easy to book and quicker this time for pick up and drop off. "
" quicker this time for pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 12 October 2023
" . "
" Car was not in the best condition "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CATHARINA - 11 October 2023
" all good "
" I had booked it because it was airport pick up, but then I had to go off side to get the car and the paper work, meaning collecting my friend from terminal 1 became difficult "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by RUSSELL - 10 October 2023
" See above comments. The people who handle your coverages are near impossible to work with! "
" Thrifty could not give us a final bill at return. They were to busy with just one person working returns. He noticed that we had a new tire installed as we had a flat . This was approved by thrifty. He did say it was not the same brand and they would email us a receipt. We had to catch a fight. It was my mistake to not take a picture of tire. They then sent us a bogus picture of a car like ours with major fender and wheel damage . I had coverage except for with the tire and wheel. I was in a different country and could not fight this. A total scam! The coverage with auto europe took months to get resolved . They kept asking for the same paper work or additional info not originally asked for! They thought Id give up but did not . I would not recommend thrifty Dublin airport or Auto Europe! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by GARY - 10 October 2023
" Overall collection/drop off very easy. "
" Counter staff very pleasant/helpful. Drop off very easy. Car was ok although not in my opinion the equivalent of a vw golf/ford focus. Had an issue with tyre pressure warning light 50 miles into my journey which I had to get checked out at a local garage. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARIAN - 10 October 2023
" They have not replied to messages regarding the coat I left in the car. "
" I accidentally left my coat in the car. Contacted Hertz by phone and email but they have not replied. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARGARET - 07 October 2023
" All in all very good value for money. "
" Everything was great except the time it took to pick up the car at Shannon airport. We had to wait to pick up luggage and by the time we got to the Hertz/Thrifty desk there was a queue which didn't move very quickly. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARTINA - 05 October 2023
" Never an issue with Autoeurope but not a great Thrify experience this time. "
" Poor pick up experience & then provided with a smaller class of vehicle than what I booked. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PADRAIG - 04 October 2023
" V "
" Good slight mixup with the car but was sorted quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACK - 04 October 2023
" Very inconvenient for the damage incurred, the car should have been checked properly before we collected "
" Easy pick up but the vehicle rear windscreen shattered out of the blue whilst the boot was open "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SHAUN - 03 October 2023
" Be sure to check the car over before driving away, take pictures "
" Fuel not full at pick up, large dent on rear left door, only told that their was three small marks on tail gate "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JASON - 03 October 2023
" Service is good "
" After an hour queuing (mostly because of all the upselling) to speak to someone and then another wait for a transfer to the car (while other car company buses to the same place came and left empty), and another wait to see someone about collecting the keys, the car wasn't ready and I had to wait AGAIN. €1600 deposit for a car that was full of dents and scratches is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CORK, IE - Reviewed by ALAN - 03 October 2023
" Excellent service and vehicle "
" Very easy collection and return. Excellent vehicle, very clean, tidy and efficient. All the mod cons. Overall a seemless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 01 October 2023
" Easy to collect and drop off car "
" Staff were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CHRISTOPHERTHOMAS - 28 September 2023
" Would definitely use auto Europe again "
" Everything went perfectly no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 28 September 2023
" All in all a very good hire, great value and superb service from the rental company "
" Very competitive price for this hire period, vehicle was robust and ideal for our use, the pick up and drop off process was very efficient and the car park was very conveniently located. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SHEILAGH - 27 September 2023
" I paid extra for collection in terminal but this service not available to Thrifty customers. - you have to take a shuttle offsite. Thrifty have told AutoEurope about this repeatedly but AE keep selling it so customers are being hoodwinked. "
" Thrifty were very professional and issued/returned the vehicle promptly. Tolls were charged at actual price without adding an administrative fee that other car hire companies apply. A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIMOTHY - 27 September 2023
" Waiting to see if autoeurope can resolve situation with europcar "
" Europcar via Autoeurope in Dublin was bad and very poor as previous month had booked direct with Europcar and all went well. On the recent booking, Europcar gave us the wrong set of keys and took 30 mins to sort that whilst they found us a car!), then the car had small damages not recorded which we photographed beforee leaving Europcar depot for our holiday. Car use was fine and was told on return it was fine and we would receive an email within 24 h but have received no email from Europcar and now 10 day after returning car the deposit has still not been returned. So a bad experience and still not resolved! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ANTHONY - 26 September 2023
" Can compare prices and always get a good deal. I like the fact I can cancel up to 48 hours prior to pick up without penalty "
" Average experience. Condition of car not great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by DAVID - 25 September 2023
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JEREMIAH - 25 September 2023
" from start to finish it was flawless. Claire at the desk is a fantastic person. Will be booking again. "
" The staff at Thrifty - especially Claire are amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SUSAN - 25 September 2023
" I was ripped off & Auto Europe doesn't care "
" I was ripped off!!! They charged me for EXTRA insurance which I didn't want nor need because I had already purchased the insurance when I booked my car hire. The insurance cost me twice what the car hire cost. I thought I was signing for a security deposit because Auto Europe sent me an email telling I would have to put down a security deposit. The paper I signed was actually for MORE insurance. This car hire place is a scam. My car hire cost me over $600 for 7 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GREG - 24 September 2023
" Easy & cheap to use, issues at airport were Thrifty's fault, not yours. "
" Car had loads of bumps & scrapes on it. Clutch was badly worn and very high, not easy to drive at all. Car wasn't fully fuelled when I collected it, resulted in excess charges when unreturned it. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CORK, IE - Reviewed by RICHARD - 24 September 2023
" Good price, "
" Efficient, friendly, clean and good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROGER - 24 September 2023
" Very happy with everthing from booking through auto Europe and collecting and returning the car through Alamo "
" Super efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 22 September 2023
" No prob with Auto Europe "
" The car was very dirty on the outside and glasses - front and back. I had to clean glass once arrived home at 1 am - greasy and sticky. I was not expecting this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SHANNON, IE - Reviewed by RICHARD - 22 September 2023
" Very happy "
" Very easy hire, upgraded car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 September 2023
" Excellent "
" All staff very helpful and pleasant.Car was great.No problems at all.Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OONAGH - 19 September 2023
" Good, generally "
" Fine, but it wasnot clear when I took the car that there was already some minor damage. I then noticed it after a few days and was worried it was done in a car park when I parked. It turned out that the damage was already noted and shown on a form which I hadn't seen when I picked-up the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 19 September 2023
" ok "
" I was asked to pay €30 to cross the Irish border, but was subsequently charged €56. They will not discuss. As a long time user of Hertz/Thrifty I am appalled at this overcharge and lack of customer service. Please warn future customers of this rip-off "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by TIM - 17 September 2023
" Reasonable enough "
" They tried to claim we had damaged the car, but luckily we had a visitor showing it was pre existing damage. We'd pointed this out that this was missing from the damage report to a manager when we collected the car, but they said it was too small to matter. Nonetheless if we hadn't videoed this we'd have been charged £1500 for a tiny mark we didn't make "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by MARY - 16 September 2023
" Please please tell people how to access the petrol cap. Had to visit a couple of garages to find this out. On return to the airport the person next to me had the same problem. "
" Easy pick up and drop off. Overall a pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SAMUEL - 14 September 2023
" Hidden charges ended up costing lots more than the price advertised. I wouldnt mind paying a bit more as long as we had full knowledge of each cost. "
" Disappointed with the hidden charges that come to light whilst on the desk waiting for the car in the country, leaving with very little ability to question the extra charges. Understandably some of the charges can be expected however would have like to know these in full before booking. Additionally the deposit they have still got reservation on my credit card meaning if you have a smaller credit limit or need the money for something else you have to wait longer than expected. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ADAM - 13 September 2023
" Good customer service "
" Smooth process, no issues, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 13 September 2023
" Straight forward and in-depth instructions via E mail "
" Everything went great from pick up to drop off.No problem with deposit return either. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by FLORIAN - 12 September 2023
" first check at Autoeurope "
" very friendly staff and lot of choices of cars available at cheaper rates "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 11 September 2023
" I have used this company to find me the best possible price for car hire for about 10yrs now and they always come up trumps with good deals "
" everything went according to plan with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROL - 11 September 2023
" No "
" A complete rip off. Nearly £400 for 5 days hire. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GARY - 10 September 2023
" All in all good apart from having to make the security deposit which was unnecessary. "
" I had purchased extra excess insurance from you. But Thrifty still required a holding deposit on a credit card. Not recognising this. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by IAN - 10 September 2023
" It worked well. Will try you again "
" No problems, except they wanted £10 per day to add a second driver. Used t only paying £20 for the whole rental. I just did all the driving. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANDREW - 06 September 2023
" Very friendly efficient informative "
" Very efficient very informative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIE THERESE - 05 September 2023
" . "
" Car broke down due to faulty clutch on day 2. Had to accompany AA to Shannon to get replacement car, using up a day of my holidays and inconveniencing friends and relatives. We did successfully request an additional day's rental but the inconvenience was significant for us. Staff were great at Dublin and Shannon. Car voucher said return to Dublin airport Terminal 2 - when checked, drop off was at different location and if we had complied with voucher, there would have been an additional €35. This should not be allowed! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JOHN - 03 September 2023
" Same response to previous question "
" To be honest the car I had was a little disappointing, looked scruffy, very noisy, passenger wiper not clearing screen and not very fuel efficient, orange warning light on from pick up, admittedly it may have been a faulty sensor, but the could not compare to previous hire car, VW Polo. No follow up to contact regarding orange warning light. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by SESMUS - 01 September 2023
" All god "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 01 September 2023
" See comments above "
" What I was not happy about was I was charged twice for the full insurance ? When I booked the car on line I took out the full insurance . Then when I picked the car up at airport I was charged again . When I challenged this I was told that they had nothing to do with the booking agents "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 31 August 2023
" Easy booking with comparison between firms easy to see. "
" It was impossible to get through to anyone on the phone out of hours. I tried calling to extend the rental when our flight was cancelled but could not get through. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DANIELLE - 31 August 2023
" Very slow service, complete rip off with the late fee. Won't be booking with this company again. "
" We (along with serveral others) were charged €40 late fee as the flight was delayed. Unless you're telling me every penny went to paying the two staff then this is outrageous. The process of sorting the paperwork was extremely long I was queued for about 30 mins waiting to be served. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GRAHAM - 30 August 2023
" Pick-up was slow and frustrating. Drop-off much easier. "
" Pick-up was slow and frustrating. Drop-off much easier. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 29 August 2023
" Good clear and concise interaction with you. "
" I took out independent access insurance and they then told me I had to cover €2500 excess cover. As I did not have this amount available on my credit card they forced me to take access insurance at €28 per day so an extra €276 cost. I knew about the credit card requirement but not €2500. They then have a notcie on the boot cover with if you remove it a minimum of €500. Complete crooks. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by COLIN - 29 August 2023
" Very good "
" From booking to pickup and Brian very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KILLARNEY, IE - Reviewed by BRENDAN - 29 August 2023
" Made a difficult trip very easy "
" First class service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DARRYL - 26 August 2023
" Easy booking process easy, and easy to amend at later date "
" Friendly, efficient. Nice car - gave me an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 25 August 2023
" I was advised that if we didn't take the full insurance costing me a further 96€ and had an accident then we would have problems claiming from Auto Europe any upfront costs (paid by myself). The car was not in the airport as stated it was off site at Eurocars returns location. The car fuel gauge showed just on the full mark and had a range of 760 kilometres, I filled it up close to the airport and the range was 820 kilometres, so I paid for 60 kilometres of fuel I didn't use. So overall it's cost me an additional approximately cost of 120€ "
" I was advised that if we didn't take the full insurance costing me a further 96€ and had an accident then we would have problems claiming from Auto Europe any upfront costs (paid by myself). The car was not in the airport as stated it was off site at Eurocars returns location. The car fuel gauge showed just on the full mark and had a range of 760 kilometres, I filled it up close to the airport and the range was 820 kilometres, so I paid for 60 kilometres of fuel I didn't use. So overall it's cost me an additional approximately cost of 120€ "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 23 August 2023
" Good "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 23 August 2023
" Good car at a good price. "
" Good car at a good price. Staff friendly and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOHN - 15 August 2023
" Wold expect a total REFUND. "
" Total lack of clear information regarding the need for a letter from a Doctor for over 75 year old Drive. As in the UK if you are not fit to drive then you are uninsured. I was unable to have the car I ordered. There for i we where left stranded a Dublin airport. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by JAMES - 14 August 2023
" all good except cost "
" ll good but expensive cost for 4 days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 08 August 2023
" No-one bothered to help me, or even offer an apology after this experience. "
" The door nearly fell off the vehicle after 5 days. a hinge fell off the door. I had to take it to a local mechanic, the customer service wasn't great, no-one followed up, wasted a day of my holiday getting it fixed. Turns out it had happened before, mechanic said the area was greased so someone had fixed it badly before, rented me an unsafe car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by EDWARD - 07 August 2023
" Very good "
" Efficient & easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 30 July 2023
" See above re personal data. "
" Huge queue at Dublin Terminal 1 for pick up. We walked to Terminal 2 to avoid losing a day of holiday! The car had damage from previous hires. I guess this is always a risk when hiring from a second brand. Why does the hire paperwork take so long? Is there a way that personal data held by you could be passed to the rental company and prefilled? It would save a lot of time. I remember when I was a regular customer of Avis and just had to show my card and they handed over the keys. Job done! Brilliant! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by LISAJANE - 28 July 2023
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ERTAN - 26 July 2023
" It was a great experience and all was smooth. I'm very happy with the service provided. "
" Very good and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHMOND - 21 July 2023
" See 3 "
" Excellent value but didn't like the pressurized add-on sales to take out extra insurance at 400€ and then quickly dropped to 300€! Extortionate! And why is it more to go to NI? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by MARTIN - 20 July 2023
" All round first class "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAUL - 17 July 2023
" Very smooth - no problems at all. "
" Largely happy, but car was missing a hub cap (rear left) and was delivered with only half a tank of petrol, along with a few minor dings. Pickup and delivery were great, and staff too, but these two issues were rather disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by RAYMOND - 17 July 2023
" Car was good, price was reasonable, pick up frustrating, drop off was okay. "
" Pick up was slow and in the end they changed the car. No obvious reason for the delay. I booked "on airport", the pick up was in fact some distance from the airport. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by GARY - 15 July 2023
" Always use Auto Europe. Never been let down and love the customer service. "
" Straight forward hire process and good quality car. Would be useful to know the online site to view the final signoff report from Thrifty as no confirmation email or mention where to view this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MYLES - 15 July 2023
" N/a "
" Car was not in airport at pick up. Had to wait 15 mins for shuttle to bring me collection area "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 14 July 2023
" As above. "
" The young lady at the desk in Dublin airport was very professional and pleasant. Apart from her the experience was average. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by JOHN - 11 July 2023
" See above "
" Vehicle was fine but expensive for such a short period of time and the expensive drop-off and cross border fees. Hertz also charged me tax, which was excluded on my voucher. I await a response from AutoEurope "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 08 July 2023
" I have used Auto Europe for many years and have recommended you to lots of people "
" Emma at Hire Desk was particularly helpful, knowledgeable and very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SOUMITRA - 07 July 2023
" As above "
" I missed my flight and spoke to europcar front desk saying I would be picking up car next morning instead. Was reassured that they would put a note on my file and it would be fine. Arrived next morning to be told there's no car for me but could upgrade. Ended up paying double my initial rental. Other than this communication debacle the staff were polite and efficient "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 06 July 2023
" All kust fine thanks "
" Took time to collect car, waited around 30 mins "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by TIMOTHY - 05 July 2023
" I was told by Auto Europe that a doctor's letter was required due to my age (79). The reception staff said that was not necessary and that they have informed Auto Europe of this but to no avail. I understand that some car hire companies in Ireland do require this letter. My view is that I hold a full UK licence and have insurance for my own car so both the DVLA and my insurer accept that I am safe to drive. My doctor is not really in a position to give a different opinion as I rarely visit him (thankfully). "
" The car developed a fault on day 4 and had to be replaced. When asked about compensation for the time lost I was told to contact Auto Europe as the booking was not made direct with Carhire. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by IAN - 03 July 2023
" Please see above "
" I forgot my driving licence - despite having pictures of the front and back so you could clearly see who I am I couldn't take the car ... I would like you to tell me how I go about getting a refund please ... thank you . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULA - 01 July 2023
" All good "
" It was actually all handled at the Hertz desk. In the past I've had the less good cars on the lot because I went through an agent but this was actually a better car than I expected! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by DR ASHOK - 01 July 2023
" Nothing more to add. "
" Very good freindly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 01 July 2023
" Efficient, very friendly service and great car. "
" Scoring says it all - met my needs perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 29 June 2023
" My experience with auto europe was very good . Very easy to collect the car and return with no hassle . "
" I had a good experience with auto europe on my trip to Ireland . The whole process was very easy and the staff where very efficient and friendly . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by OWEN - 28 June 2023
" Used AE for many years. Can't beat the efficiency of the booking process or the convenience of the amendment options. "
" Fast efficient pick up. Lovely car. Just met our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 27 June 2023
" Very quick and easy. "
" The car we received was pretty basic and we could not alter the seat height. Hertz then upgraded us but everything took time and after a flight delay it was rather annoying. On the return we had to drop off our passengers as they needed special assistance and then found it hard to get to the return vehicle area as it was not so well signposted. Not Hertz fault. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by NEZAR - 26 June 2023
" I had a lovely experience. Auto Europe made the hiring process a lot easier and fun than before. "
" - The hiring process was very smooth - counter staff were very friendly - car was in a very good condition "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BERNADETTE - 22 June 2023
" Made driving very easy "
" I had a very comfortable and reliable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOAN - 21 June 2023
" Autoeurope were friendly, cheerful and helpful at all times. The cost of car hire was competitive for the size of car. "
" Representative on collection didn't explain anything, railroaded me into signing, even though I said I needed to get my spectacles before signing. He said no need as would be emailed. I saw damage immediately I went out to the car. I told a representative and he said take photos and wouldn't be a problem. Despite the fact I emailed Thrifty/Hertz on the same day, attaching photos of the damage, VIP Hertz kept sending me emails saying I'd caused the damage and would be charged €1100. Fortunately I'd booked via autoeurope and they were able to assist. Black mark Hertz and gold star autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ANTHONY - 17 June 2023
" Evetything was ok. "
" Evetything was ok. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CORK, IE - Reviewed by IAN - 12 June 2023
" As above "
" Good, however, it is 6 days since the hire car was returned and they are STILL holding my credit card deposit fir the excess. Surely by now that should be cancelled and my deposit returned to me. Please advise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JONATHAN - 06 June 2023
" Hired a car in Italy last year, alot easier than in Ireland and able to use debit card for deposit. "
" Although I had taken full protection, deposit would be £3050!! Spoke to Hertz about this as do not have that limit on card and told card hold would be €200. Got to airport and was told it would be a £3050 deposit unless I bought their insurance which would lower it to the €200!! Had to purchase additional insurance or would not have gotten car. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by KEITH - 02 June 2023
" See above "
" Absolutely brilliant. The staff at the desk were professional and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LORRAINE - 28 May 2023
" Booking Auto Europe gave me the best deal and Sixt were a good company to deal with. "
" Lady at the desk was friendly and professional, inquired about extra insurance, but did not try to sell me anything after I told her i had purchased it already. Offered me the option to pay fpr petrol, but opted to fill up on the way back. Car was 5 minutes walking distance from the desk. Car was a Renault Clio, bit of damage on it, but drove well and was economical. Did 680 miles, and filled up on the way back, plenty of petrol station on the way back to Airport, Dropped key back at desk, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEVEN - 23 May 2023
" A good experience overall. "
" A good experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAMIAN - 23 May 2023
" Good service and overall experience "
" Good service. Offered upgrade at desk. Very friendly and chatty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALISTAIR - 20 May 2023
" Same comments as for Alamo. "
" Car was fine but quite expensive (but cheaper than some). Additional waiver insurance was pricey and I was disappointed that brwakdown cover was not included in the standard price. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CORK, IE - Reviewed by YOONSUH - 20 May 2023
" .. "
" oveall very satosfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADAM - 18 May 2023
" Great experience all round. Easy pick up and drop off. Car was brand new and I was the first hirer. "
" Very pleasant and easy to deal with. The staff were quick and effiecient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by UEN YUNG - 15 May 2023
" Stated above and I'd very much like to have a customer representative to get in touch with me on this to explain all charges. I was also charged 3.20eurps by hertz randomly on my card last Sunday. "
" I was first charged for insurance as I only have my debit card which is understandable to take the 32 euros per day as insurance for the car but then when I returned it was 120 euros and I was not prewarned about this. When I picked up the car not everything was mentioned as well, since I was paying for the insurance at the desk, but then I was charged 260 euros in total. And I had to ask why and was then told that I had to prepaid for fuel after the transaction was done and when I questioned it. It was not a good communication and experience could be much better than that. I still haven't received my fuel refund yet. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JAMES - 14 May 2023
" Excellent service from Hertz desk but drop off office forgot the invoice "
" I didn't receive a completion of hire invoice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
KILLARNEY, IE - Reviewed by VIKTORS - 13 May 2023
" I like the excess insurance which come with Auto Europe car hire bookings "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LISA - 12 May 2023
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 10 May 2023
" never had a problem with Auto Europe. good choice of cars and easy to use website. "
" The car was better than expected (upgraded to a hybrid medium size vehicle) picking up the keys was very lengthy due to only one member of staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 08 May 2023
" See above "
" The interior of car had not been properly cleaned and there was a very mad manure smell in car because of this "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by IVAN - 28 April 2023
" no comment at this stage "
" I have sent an email to customer services to complain regarding response to a faulty tyre, for which I await a reply. The reply will effect my response to question 4 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CORK, IE - Reviewed by PATRICK - 27 April 2023
" My experience and my family members experience with renting in Ireland and Portugal with Auto Europe has been very positive and they have helped resolve issues that arose with other Car rental companies in the past. "
" At Cork Airport on picking up the car, I was asked if I wanted to buy insurance to cover the Excess. I said I didn't as I have an Annual excess cover policy with Eversure (available on request). When I returned the car last Sunday I realised that I was going to be billed 100Euro + Vat for Excess insurance. I raised this issue at the desk and they said it was a mistake and that I wouldn't be billed for it. Nevertheless, my Credit card has yesterday been billed for it. In addition, I still haven't received any final statement from Thrifty. This is either a genuine mistake or a scam by Thrifty. I have been a long time customer with Auto Europe and I would like Auto Europe to take up this issue with Thrifty (Hertz). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 25 April 2023
" very satisfied "
" painless exercise all round "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEROEN - 23 April 2023
" Would have been nice if additional charges such as cross border fee for Northern Ireland could be included with the booking in advance "
" Thrifty did not accept using a Revolut card as payment method for charges and insisted taking out the additional CDW reduction to zero as they weren't able to process a reservation for the €2500 deposit on my credit card "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by KENNETH RAYMOND - 21 April 2023
" All very good - only minor negative a short wait for the bus to/from car rental pick-up area "
" Quick efficient checkout & car return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by WILLEM ADRIAAN - 15 April 2023
" I am waiting for you to release the hold on my account. "
" I am waiting for you to release the hold on my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEVEN - 15 April 2023
" Overall quite satisfied "
" Had difficulty dropping the car back at Shannon airport,not well signposted "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CORK, IE - Reviewed by WILLIAM - 15 April 2023
" I will definitely hire from this company again, very smooth. "
" A very easy experience picking up and dropping off my car. Thank "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TERRY - 15 April 2023
" Easy booking process "
" Staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by LUCA - 13 April 2023
" In general too expensive. "
" 100 euros petrol deposit is excessive. 2000 euros deposit for damage was beyond the limits of my card and I had to tale out full coverage (136 euros, annoying). "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by WAYNE - 13 April 2023
" We selected flizzr over other providers as the car was advertised as in terminal. When we got to the desk we were told we had to wait for a shuttle bus. This was inconvenient and time consuming. When we arrived to collect our car the staff couldn't find the keys. We were told it wasn't ready yet, even though we were now 60min after the booking time... after some time we were given a Hyundai Tucson, even thought we had booked a mid size car (vw golf or similar). It was a comfortable car but much larger than we would like. All in all we found this booking to disorganised, misleading and confusing. I would book again or recommend. "
" We selected flizzr over other providers as the car was advertised as in terminal. When we got to the desk we were told we had to wait for a shuttle bus. This was inconvenient and time consuming. When we arrived to collect our car the staff couldn't find the keys. We were told it wasn't ready yet, even though we were now 60min after the booking time... after some time we were given a Hyundai Tucson, even thought we had booked a mid size car (vw golf or similar). It was a comfortable car but much larger than we would like. All in all we found this booking to disorganised, misleading and confusing. I would book again or recommend. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by MARK - 10 April 2023
" Thank you. "
" Derek on the desk for Sixt was excellent. What I would say is the price for a booster seat is a disgrace. 45 Euros for 4 days. Two of those and you've got your booster seat paid for. The value for the car was good but the price for the booster seat really annoyed me. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ESTHER - 09 April 2023
" Great staff "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 08 April 2023
" Need my final bill... "
" I have not received the final bill yet. Bit late, eh? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by BERNADETTE - 07 April 2023
" Very pleasant experience "
" I had a wonderful zippy, roomy and comfortable little car, the suzuki swift. I found this very satisfactory in every way. I would love to get this car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 06 April 2023
" See above "
" Flight delayed so arrived at Thrifty desk to be advised that there was a €30 surcharge after 11pm. Felt fleeced. I have used Thrifty three times already this year and won't use them again! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 05 April 2023
" Smooth stress free experience. "
" Smooth stress free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by COLETTE - 04 April 2023
" agree "
" Great customer service from thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KERRY - 01 April 2023
" Again I paid a fuel deposit and would like back asap "
" Only thing is I would like to know when I will receive my fuel deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 01 April 2023
" Good value for money, trusted. "
" Fast friendly professional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KERRY, IE - Reviewed by HELEN - 01 April 2023
" Good all round experience "
" They were excellent- efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by FERGAL - 01 April 2023
" All round easy and efficient. "
" Excellent start to Finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SINEAD - 30 March 2023
" Easy process to navigate "
" Very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GRAHAM - 28 March 2023
" mVery good service. However I would prefer to receive a paper contract showing what marks/dents/scratches are currently on the vehicle as you sign the paperwork "Sight Unseen". The car Park at Cork airport is uncovered and not very well lit if it is a late afternoon pick up. I differed and with their tally and had to waste time photographing 16 seperate arks. Cell network not very good so had to do it the next day when i had good coverage. Also it is not checked off by an agent when you return, unlike NIZA Cars at Malage Airport. You then have peace of mind that you are not going to be charged any "Extras". "
" See Box 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARTIN - 28 March 2023
" A straightforward calm experience "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 27 March 2023
" Easy to use website and ability to cancel up to 48 hours before rental starts "
" The car I was given was perfect. However, 20 minutes after leaving the Airport I had a warning message on the dash to inform me there was a loss of tyre pressure and I should check the pressures and reset. I was on the M50 heading for Arklow with no safe opportunity to stop and it was raining so I carried on to my destination. About an hour's drive away. The following morning I checked the tyres. They all still had pressure but one of the tyres was slowly getting softer than the others. On further examination I saw that one of the rear tyres had a screw imbedded in it and this explained the slow loss of pressure. I checked the boot and found the spare wheel. However, the key to undo the lock nuts in the wheel was missing so I couldn't change the wheel. I contacted SIXT customer services and they put me through to roadside assistance. In the end they had to arrange for a recovery truck to retrieve the car and take it back to Dublin and send a new car to me. This took the whole of the second day of my rental so I had no car. To make matters worse I had arranged to take my 97 year old father to his home town in County Claire on the other side of the country and thus trip, to his bitter disappointment had to be cancelled, as a result of me not having the vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CHRISTOPHER - 22 March 2023
" Unprofessional, unfriendly, dishonest and fraudulent behaviour "
" Unfortunately due to lack of staff on the desk, a queue in front of me and the Thrifty Computer system not working... I was seen at 12:10am... then to be told I had an additional (bogus & dishonest) charge of €34.05 which is neither in your terms and conditions or on the rental voucher information. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by OWEN - 21 March 2023
" The man from Donegal who gave us the keys to the car at the pick up area was extremely pleasant and showed me some if the things i wasn't familiar with. . "
" Quick, efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EILEEN - 21 March 2023
" Will be using the service again. They make it so easy. Well done to Cork staff "
" We never have a problem with the service at Cork Airport. Staff are so friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ANNE - 18 March 2023
" Insurance of thrifty needs to be addressed "
" Insurance price was excessive "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JEAN - 17 March 2023
" Very good experience. Happy as a returning Autoeurope customer. Will continue to use them. "
" Friendly and efficient staff. Car ready, clean and in good condition. Car close to airport arrivals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by HUGH - 14 March 2023
" All around very good service "
" Very good service straight forward no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 13 March 2023
" Easy to book safe in the knowledge I can cancel if necessary up to 48 hours before collection. Good rates and easy to use website. "
" Good value car hire which was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KATE - 12 March 2023
" Great staff decent car. Very cheap "
" Very easy and the cost was amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 12 March 2023
" It's accepted that the price will reflect vehicle condition The dings, dents scratched paintwork, scuffed alloys will be the norm on higher mileage rental cars... Their second coming at rural airport for me is acceptable. The hire car itself drove well and was generally otherwise well maintained.... Well done on spotting the market potential. "
" The car hire was with Partner car rental provider Hertz... Same very sociable and approachable staff for both providers at knock. airport.... All very acceptable. The only criticism I would level is the emailed photos illustrating the cars condition. In my case the front N/S alloy had damage to not highlighted, recorded or even visible on the images provided. This element need to be correct at point of collection... Emailed detail doesn't always arrive to customer before rental vehicle collection so missed vehicle have to be recorded and information updated by the customer... And that simple isn't right or acceptable for good customer experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by AMBROSE - 12 March 2023
" Yes I found the staff very friendly just like the staff in Antrim when I booked a car there. One of the attractions was that you do not penalise older drivers. I do not see why you should either as I would imagine they are much more careful drivers. The point i would make is you do not major on tis great selling point which you should do. Anyway see what you think.....................maybe target senior citizens like me..... "
" Found staff very friendly, the car was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMANDA - 11 March 2023
" All good "
" Helpful staff Upgraded car Quick service's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHNNY - 09 March 2023
" Not a pleasant experience, very vague with costing and impatient when pushed to explain costs. "
" Staff very rude and condescending, having a separate conversation whilst on another call. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NORAH - 08 March 2023
" Great way to choose most competitive pricing, I will always use Auto Europe when choosing a car rental. "
" Great, seamless experience from start to finish. Very competitive pricing too - will definitely be using Thrifty again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ABIGAIL - 08 March 2023
" Easy process. Good value will do it again. "
" Great car, quick service & friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EMMA - 07 March 2023
" Very easy to use and secured a great price. "
" Very smooth from start to finish and no hidden prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IMELDA - 05 March 2023
" Excellent "
" Collecting at the airport desk went smoothly the man at the desk was friendly and helpful. A very kind lady from Thrifty went above and beyond to help me. She ran outside from the office and helped me get going as i hadn't driven this type of car before. I was in a hurry it was very much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 02 March 2023
" Cheaper too buy a car "
" Money grabbing every penny "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by RACHEL - 01 March 2023
" Great experience "
" Easy experience. Check in staff friendly and informative. Car in great condition. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 28 February 2023
" Great experience "
" Everything great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADAM - 24 February 2023
" Easy and straight foward booking online, followed by email updates and reminders. Great service from Thrifty. Always happy to deal with AutoEurope and will continue to book vehicles, as I have done for many years. "
" Excellent customer service at the counter, plus pick up and drop off. All staff were pleasant and curteous and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by AIDAN - 24 February 2023
" Great price, especially as car dropped off at different locations for a fair fee "
" Excellent service, very efficient, no complaints at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 21 February 2023
" Not very helpful "
" Firstly the car offered was a Duster, this was not representative of booking. Then had to pay to upgrade, the car upgraded had a fault. The new car had dents. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SHARRON - 18 February 2023
" Helpful staff "
" All very straightforward and easy. Check in desk easy to find. Car easy to locate. All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRENDAN - 17 February 2023
" always good value thank you "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTOINETTE - 14 February 2023
" None "
" Staff were 10/10. Booked specifically as I thoughtI was picking up and dropping off at the terminal. So 8/10 for expediency of drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CORK, IE - Reviewed by STEPHEN - 13 February 2023
" As above "
" Was charged an extra 40 euros for 15 minutes late pickup because of airline delays. Tried calling in advance and no response to arrange alternative pickup . Automatic change apparently still waiting for a response from europ car on this a week later. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ANTHONY - 07 February 2023
" Website easy to navigate. Clear information. Competitive pricing and ability to cancel without penalty up to 48 hours before collection. "
" Reasonable price, efficient collection, great car and ease of drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CAROLINE - 03 February 2023
" Great "
" Lovely and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LUCY - 02 February 2023
" Booking process was fine but not the actual car! "
" Everything was great apart from the actual car! The breaks were very loud constantly grinding all the time and actually locked out twice which was very scary, it should never have been rented in that condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by THERESA - 31 January 2023
" The toll issue would probably put me off rent from Thrifty again "
" I have only two negative comments to make. The car had a large dent on the rear nearside it had also several smaller dents to the car. I wasn't very comfortable about being charged for the toll after I brought the car back. I would have preferred to pay the toll myself. Apart from that the experience was positive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SHANNON, IE - Reviewed by KAREN - 29 January 2023
" Counter staff at Cork Airport are fantastic and a credit to the company "
" Very good service, good quality of car, staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMANDA - 28 January 2023
" Excellent for the money. But please refund my deposit asap. "
" Excellent all round considering the value. Picked up the usual hassle from the counter regarding third party insurance which I purchased at time of booking but didn't realise it was third party. I'm still waiting for my deposit back which is over £2300 so that's not great even though when I returned it there was no additional cost at the time. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SELENA - 26 January 2023
" I had to cancel the booking and lost my monry because Auto Europe refused to help with an error in booking name. I will never use Auto Europe again. "
" Average "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by NICHOLAS - 23 January 2023
" Overall very good "
" Efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 18 January 2023
" Overall car, pickup and drop off went very smoothly. "
" Very professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PHILIP - 17 January 2023
" Great value, but when we went to rebook the prices went high... so we have had to book the next trip elsewhere "
" Great - v professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 12 January 2023
" Very satisfied with Thrifty "
" Everything went as planned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 07 January 2023
" See above "
" Inside of glass needed cleaning, otherwise ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHRIS - 03 January 2023
" I got a great deal and It was a lovely drive. Thanks "
" The car was very clean and was a new car. However the rod that holds up the bonnet was broken and just left on the engine. I did not notice this until I was at home. The petrol tank was not completely full when I got it and I returned it as I got it but got told to top it up or pay 30 euros. But I had no trouble otherwise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SIMON - 27 December 2022
" See above. "
" All really good! Abdul on reception most accommodating. Girl at drop off,likewise. Personal call from Adam following our email query. Nice car too! Impressive! Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIALL - 22 December 2022
" Car was excellent, I received an automatic as requested and the car hire cost has come down a reasonable level since the summer of 2022 "
" Car was excellent, I received an automatic as requested and the car hire cost has come down a reasonable level since the summer of 2022 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JACQUELINE - 15 December 2022
" Good "
" Well prepared car, easy collection and drop off - good value Thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JULIE - 14 December 2022
" Excellent all around "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ILKNUR - 13 December 2022
" I have been hiring cars in Dublin twice a year for the last 12 years and have never had an issue, unfortunately my first hire with Thrifty was Not a good experience. "
" I had made a phone call to the thrifty before my trip to confirm comprehensive insurance details. On arrival I asked for confirmation on height of car (Nissan juke) as my passenger had issues with low vehicles, they assured me it was the same height, it wasn't! 5hrs later I had to return to airport to change the vehicle. The next vehicle was only marginally higher (vw t-cross) 1 hr later we got a warning light on the dashboard. Called thrifty to be told to pull over and check the oil, if it was low to buy some and top it up! So we spent more time stopping at a service station checking and refilling the oil, there was none in it! I have video and pictures. The car on day 3 started making noises, luckily I was able to get it back to the airport before anything else went wrong. Upon drop off there was no member of staff available to process the refund for the oil we had to purchase. Really unhappy with the level of service we received. Please remove the nissan juke for this group of vehicle for thrifty, the desk clerk confirmed they do not have this type of vehicle at this location. Above all they registered my friend as the main driver on a manual car, this was not valid as she only has an automatic licence. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
CORK, IE - Reviewed by JEFFREY - 10 December 2022
" When I booked my hire car with you I filled in the drivers age box as being 76 but nothing flagged up that I need a medical certificate/current car insurance record of claims. This was buried in the terms and conditions - very devious of Auto Europe. Auto Europe need to amend your online booking form to flag up this requirement then and not hide it away in T&C's. I will never book a hire car through Auto Europe again as I wasted my money on a hire car I didn't get. "
" Flizzr staff enforced your rules about medical reports for drivers aged 75 or over. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MICHAEL - 10 December 2022
" very happy with Auto Europe. Will be using them the next time i travel. "
" only one complaint, on last flight from Birmingham. There was a lot of people picking up cars, only one person serving. 3 weeks previous got charged 30 pounds for after midnight service. Overall everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAUREEN - 10 December 2022
" As above "
" The whole experience from arrival at the desk to the final return was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 08 December 2022
" Your booking information is intentionally evasive. The dialogue around the deposit information is displayed far below the 'pay now' button which makes it impossible to see until you have paid and checked the booking confirmation afterwards. It does not define that the deposit must be in a credit card in the booker's name. I would persuade anyone and everyone I know to avoid both the 3rd party and the rental company. "
" The EUR 3000 deposit is excessive and the alternative insurance options are a scam. They more than double the price of the rental. Thrifty would not accepts a credit card in my wife's name even though this is not detailed within the paperwork - only that a credit card must be provided which I attempted and was refused. The collection and drop off point is far from the kiosk which wasted time and effort. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LIAM - 07 December 2022
" all in all, very unsatisfied, the staff weren't nice, no urgency in anyone helping us, just a very poor service "
" counter staff were rude were given keys to a car that wasn't in the lot, had to be given a whole new lease photos shown of condition of car were in the dark "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by AIDAN - 07 December 2022
" Nothing further "
" Pleased with the car- clean and good model. Seemed to be a lot of damage on wheel rims though. On arrival at terminal 1 there was one staff member trying to deal with at least 5 customers - seemed under pressure. I then had to walk to terminal 2 from terminal 1 to collect keys and vehicle - not a big issue for me, but for an older customer or for those with a lot of luggage / children that might be an issue. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GERARD - 07 December 2022
" as expected "
" as expected- good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 07 December 2022
" Overall very good. Pick up process could have been much quicker. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by DERMOT - 04 December 2022
" very satisfied "
" friendly staff. nice car good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 02 December 2022
" When I booked the car hire it said the car was at the airport so no shuttle bus when in fact we had to wait 10 minutes in the freezing cold to get a shuttle bus. My wife has a chronic pain condition made worse by the cold. Not a great start but you should mention that on your website. overall it was still a good experience "
" Thrifty were very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CRYSTAL - 01 December 2022
" I'm very grateful. The car was exactly what I needed "
" It was good to be able to hire a vehicle again after 3 years. I was surprised that staff were still handpicked to be efficient and courteous. Fabulous service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LORRAINE - 30 November 2022
" Expect to pay far more than quoted on auto Europe website. It is v misleading "
" Auto Europes site sells insurance that is not recognised by Thrifty. I therefore wasted my money paying two separate lots of insurance which I have tried to recoup. This is appalling and an unfair system. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MICHAEL - 28 November 2022
" Almost faultless "
" Excellent reception- minimum fuss - easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by RICHARD - 23 November 2022
" It was fine "
" Was good and well priced. Car was not 100% clean and a headlamp was out but did not effect our trip negatively "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KERRY, IE - Reviewed by MARTIN - 23 November 2022
" Easy and straightforward. "
" Nice helpful staff on the desks. Car was clean and as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULO JORGE - 23 November 2022
" Great "
" See u soon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 20 November 2022
" Very good service thanks "
" Very good service all round thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETER - 17 November 2022
" From start to finish no problems "
" Very easy to deal with hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROBERT - 17 November 2022
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KERRY, IE - Reviewed by BERNADETTE - 13 November 2022
" Happy and satisfying experience "
" I was very pleased with the whole experience. Car was lovely and very zippy. Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICOLA - 11 November 2022
" Easy process "
" When the car was picked up, it was obvious it hadn't been cleaned. There was mud and crumbs all over the car. In this day and age, I find this to be disgusting. If I wasn't in a rush, I would have gone back and complained. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by LEWIS - 11 November 2022
" Will be using them again "
" The men that greeted us at Dublin airport were great very helpful told us what we needed to know "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by KEVIN - 08 November 2022
" Joy to deal with all the staff at Knock Airport Both picking up and dropping off the car, they couldn't have been more helpful. Would recommend without any concerns "
" Excellent staff. Polite and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 07 November 2022
" i felt that the aim of the staff at Dublin was to extract as much money as they could from me. are they paid a bonus for this? "
" my company arranged and paid for the car hire. Whwn i went to collect the countere staff who i struggled to understand told me that the car was not paid for and i had to give them a card. this was a lie and my company had paid. i was tricked into paying for extra cover from my personal card and i am now out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 06 November 2022
" Just so easy and hassle free. "
" Very simple process - car ready on site. Lovely staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 03 November 2022
" All good although after many years renting cars I still cannot understand while the actual process of standing at the desk and waiting while the poor service agent stares at the computer screen takes so long. You knew we were coming. The car was ready. Why so long?? "
" Donal was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEX - 02 November 2022
" Your intermediary (AutoEurope) advertisers the cars as "on airport". Your desk staff state it's off site, therefore either your systems are either feeding Europecar the wrong information, Euopcar are displaying the incorrect information and the contract is incorrect or your ground staff should be asked to pretend the cars are on the airport "
" Your intermediary (AutoEurope) advertisers the cars as "on airport". Your desk staff state it's off site, therefore either your systems are either feeding Europecar the wrong information, Euopcar are displaying the incorrect information and the contract is incorrect or your ground staff should be asked to pretend the cars are on the airport "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HASSANAIN - 01 November 2022
" The experience was good overall - but trying to get blamed for damage you did not cause is a bad experience and leaves a bad taste in the mouth. "
" Everything was perfect except for 2 important points: 1. There were a number of scratches / marks damage to the car that was not on the original report and I had to get a new report done with pictures. 2. On return the person inspecting the vehicle tried to blame me for damage to the car wheel which was there before. Until I argued and showed pictures - only then was I given a clean sheet. You need to be more accurate with the vehicle condition so drivers are not blamed for no fault damage. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RALPH - 30 October 2022
" Quick and friendly service at the airport, "
" Very comfy to drive car and slightly confused with whereabouts all the controls were, but after a few runs nearly everything was found. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DIANE - 27 October 2022
" Great service as usual Thank you "
" Great pick up service unfortunately returning was very slow with a wait for check in & the courtesy bus back to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROB - 26 October 2022
" We were disappointed as we took full insurance cover with Auto Europe but when we got to the check in to collect the car we were told as Auto Europe was a 3rd Party we had to take out further insurance. It would have been useful if we had known about this bedfore we took out Auto Europes insurance , "
" Even though we took out the full insurance we were told that as it was through a 3rd party (auto europe) we had to take out further insurance with Thrifty which cost us anothrer 90 euros "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by VICTORIA - 25 October 2022
" I'm waiting to see what Auto Europe can do about the issues I have raised with them. "
" 30-minute wait at the airport Car downgraded from what was booked No Satnav in the car although I was charged for it No drop-off instructions An additional charge added to my credit card after the hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ESTHER - 18 October 2022
" Great service "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANDREW - 17 October 2022
" Thrifty put a transaction for 2500£ on my credit card that has not been released. I am now told this could take up to 2 weeks, really not happy at all "
" Not happy that my deposit has not been released yet, I needed this money for home improvements that I have now had to cancel "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARY - 12 October 2022
" As per item 3 / lack of communication has left me struggling to know what happens next. "
" My car was damaged while parked at our hotel. I showed Thrify who have taken nearly £900 from my card. No documents/email. Don't know how to claim back from my insurance? "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 10 October 2022
" We booked a car to be picked up at the airport to avoid shuttle buses and this was not honoured. "
" We booked this car even though it was more expensive than some alternatives specifically because it was described as "pick up at the airport" whereas in fact we had to take a shuttle to the car rental centre once we refused the additional car insurance. The counter staff tried hard to persuade us that the insurance we had booked with you was worthless. The car itself was missing a hub cover and had many scratches none of which were logged. It was only because we spotted and reported damage that we didn't have to pay for it. I felt this was deliberately dishonest. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CORK, IE - Reviewed by STEPHEN - 09 October 2022
" Had to arrange at short notice and was very impressed with the efficiency of the service. "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KAREN - 07 October 2022
" Auto Europe make booking car hire so easy, like the fact you can see all the car hire company deals all in the same place "
" Really easy and friendly pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MEL - 05 October 2022
" Overall, extremely good. Apart from the excellent Europcar staff, our Toyota Yaris was in very good order. "
" Years ago we had a bad experience in France with Europcar and hesitated to use them again. The Europcar staff at West of Ireland Airport could not have been more different. They were lovely: very helpful and efficient. We wouldn't hesitate to book with them in Ireland again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by RICHARD - 05 October 2022
" Quick check in clean modern car . On return friendly reception and problem free handover. "
" Quick, efficient clean car super service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 01 October 2022
" No hassle, just what you need "
" Great experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ELIZABETH - 30 September 2022
" Same as above "
" Professional and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 28 September 2022
" In a word, excellent! "
" staff easy to deal with and returning the car went very smoothly. In "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 28 September 2022
" Ok. Given the price, a little bit disappointing. "
" Hire was not cheap! Service counter queue was very slow;attendant was good. Car was a little tired inside. Very few staff handling returns "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by RANJEET - 26 September 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMERICK, IE - Reviewed by HENRY - 20 September 2022
" Service top draw "
" Car was reliable and a comfort to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 19 September 2022
" Our bill ended up being $600 more than the original deal ($700). Because of the situation above we did not have time to refuel..I'm sure that is part of the extra $600. We were told when we arrived that the car we reserved would be too small for 4 adults so we felt coerced into getting a larger car (getting off an overnight flight from the US is not a great time to be making decisions). All in all very disappointed with Thrifty "
" Not good...an address for Shannon Airport was pre listed in the GPS..we started following it, and by the time we realized it was wrong, we were 100 miles off course. We had to speed (dangerously) to correct our course, and may the airport with about 3 minutes to spare. it was very stressful...did not inspire confidence in your product. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KERRY, IE - Reviewed by SINON - 19 September 2022
" Auto Europe consistently comes up with competitive options "
" Used ' unauthorised' exchange rate resulting in higher cost when adding original driver There is little time nor any explanation to scurries documentation "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by DAVID - 14 September 2022
" A good trip "
" It all went smoothly, thanks. I was not familiar with a diesel manual vehicle and would not choose one, but it did the trick fine and was economic in fuel consumption. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 08 September 2022
" Issues with insurance I took out when booking the car and had to purchase separate insurance to cover the vehicle. I have sent an email but I am yet to receive a response. "
" The arrival experience was fine with very little delay. Some issues around insurance. Return was not great with very little information about the return of the vehicle. Could not find where to drop the car off and airport staff didn't seem to know either. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by ANTHONY - 03 September 2022
" Very friendly and efficient service both at pick and return. Will definitely use them again. "
" Very helpful and efficient both with "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARTINA - 01 September 2022
" Always the best value vehicles. "
" Car was perfect for my needs and the agent at the airport was so helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NIGEL - 28 August 2022
" User friendly website. Good quality car at a fairly reasonable price. "
" Very friendly and efficient service. A good car at a fairly reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NICOLE - 25 August 2022
" Friendly and helpful stuff, very thorough with explanations. Easy to collect and to drop off "
" Quick and easy to collect and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 26 July 2022
" I have always found Auto Europe to be a reliable and cost effective supplier of rental cars. "
" Everyone I came into contact at Sixt in Cork with was courteous, efficient and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIALL - 25 July 2022
" No adverse comments about the booking process but car hire in Dublin in July 2022 is ridiculously expensive at £712 for 5 days for a Group B car. I may have to use use public transport and taxi's to get around Dublin on my next visit if car hire costs do not drop to pre-COVID-19 pandemic levels "
" The car I received from SixT was a new, low mileage very sytlish Toyota Yaris, not the car I expected but it was a pleasant surprise and a lovely car to drive. The boot space was quite large for such a small car and easily accommodated all our luggage which comprised one large suitcase, two sizeable wheely bags and a knapsack "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 12 July 2022
" The fact that our car hire experience was so easy made our holiday all the more enjoyable. "
" Easy to use website. Very helpful member of staff at Cork airport. We were very happy with the car and had a lovely trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 12 July 2022
" It was as expected "
" It was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOANNE - 06 July 2022
" Can't fault ground staff at Dublin Airoort they were amazing. Kind and went all out to help me and my mum. Car was great. Then they ripped me off so a bitter aftertaste. "
" Very now very pick up. Great ground staff. Sadly flizzer took money from my credit card without my consent claiming a late return. I had boarded my plane taken off and landed home again.. they won't communicate or respond to my claim. RENT WITH CAUTION "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 05 July 2022
" Thought the booking was all fine but at Dublin airport I'm told auto Europe had conned me and I had invalid insurance. "
" Got to counter at Dublin airport only to be told the insurance I had paid for on line was not recognised by europcar and I needed to take their insurance, there was lots of drama about what it would cost me if I had an accident. Lots of pressure put on so I paid another £64 to insure the car. They said that auto europ who I'd booked through were con artists and I'd been mis sold insurance from them that was not valid. They told me to put in a case on my return and try to claim the money back. I now think it's europ car who scammed me with their drama and pressure at the desk, another lady was being told exactly the same, she was almost crying. It was a hideous experience. Can I please have the £64 back "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 04 July 2022
" Apalling "
" Although I had booked and prepaid with full CDW, Europcar took €1800deposit on my card. Then I was told that the car was off airport but that I could upgrade to a car that was in the carpark on site for €6. I was subsequently charged €60. I noticed that the car had scratches on the near side doors. Not surprising because the mileage was >34k km. At drop off, I was told that these were new (emphatically NOT new) and that my caution was being retained. I showed the contract with CDW but Europcar was adamant. I had no time to argue as I had to catch my flight. FURIOUS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 03 July 2022
" excellent as always "
" hi david who received me at drop off was fantastic car was a bit beat up externally but ok for the quick visit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by TOM - 30 June 2022
" Car - great as expected for the original price paid Staff - as expected, friendly and polite. Pick and drop off - ideal as this was all within the terminal and made the journey easier Insurance - not clear from the point of making the first booking, then the cost above that advertised when paying at the desk for" extra" and then being told an extra cost for traveling to Northern Ireland - stumped for words! "
" I paid up front as this was advertised as the cheaper and better option, then post several emails suggesting that £22 would give all the cover I would need for the vehicle, I paid £280 at the desk for the "extra insurance"! I asked why and was informed that this extra amount was because I was travelling outside of Southern Ireland into Northern Ireland, which I found shocking as I made this clear when making the original booking. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 28 June 2022
" See 3 above "
" Felt like I had my leg lifted with the incremental charges when we picked up the car. They wanted to swipe £2700 on my card or, for a fee of about £300, I could reduce this to a £500 excess. I was charged an extra £70 for an additional driver. Why? Only one of us could drive it any any one time. They also took £100 to cover the possibility of speeding fines. Would I hire via Autoeurope and Sixt again? Not a chance. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANNA - 27 June 2022
" Wouldn't use again "
" Too expensive. Hired vehicle was paid for to include extra cover but still had to pay more on collection. Wanted to change the booking as my travel plans had altered. Was 10 minutes into the 48 hour cancellation period and you wouldn't reimburse anything. Just pure greed. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ALISON - 26 June 2022
" Easy booking, and a great car "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 21 June 2022
" good and definitely cheaper than most.on line booking could be clearer "
" I thought I'd paid for extra insurance when I booked on line therefore refused any further insurance at the desk.We ducted the car and found out that we were liable up to 2000euro. I have rental excess insurance so Im awaiting coats etc from Sixt then faced with a lot of paperwork which I thought i'd avoided. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by DARREN - 20 June 2022
" Friendly, polite and professional. Made it an easy and enjoyable experience "
" Friendly, polite and professional. Made it an easy and enjoyable experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TRACEY - 15 June 2022
" I will try and find some other way of travelling to Ireland in future. This trip was for a funeral , but if I was to go on holiday I would seriously consider not hiring a car "
" It's just too expensive! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MARCOS - 09 June 2022
" Best good price and wide selection or providers from auto Europe Easy to use and lots of information communicated in a timely way "
" Very quick and efficient. No hard sell for extra insurances etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 08 June 2022
" Aa "
" They assigned me a car that they could not find. It 30 mins to realise car was no on the lot and assigned a new car "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by ALEXIS - 06 June 2022
" NA "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 05 June 2022
" As usual, with car collection at the desk, I was stuffed with additional charges "
" As usual with car collection at the desk, I was stuffed with additional charges - this time for CDW which I believed that I had paid for when I booked the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by GRAHAM - 04 June 2022
" The safety issues relating to the car hire are beyond the control of autoeurope. I have made my concerns known to Sixt. "
" The vehicle was clean, high mileage VW Passat, the rental price was good. It had a full tank and it was fine to drive. F/O/S tyre was in need of replacement and was probably illegal, I didn't notice this on pick up as I spent ages photographing bodywork damage and emailing the photos. I did later photograph the tyre and the "replace tire" warning is clearly visible. The wiper blades were in poor condition and smeared the screen rather than wiping it. On return I reported my concerns regarding the tyre and the wipers and the staff assured me that it would be dealt with before the vehicle was reused. I hope this feedback is some value to you. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MICHAEL - 01 June 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHRIS - 25 May 2022
" The car was spotless and the they got me through the paperwork quickly. "
" Eurocar were great from start to finish. I rang auto_europe helpline but because they are in Germany, they could not answer my question. I rang Eurocar and they sorted it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by IGOR - 25 May 2022
" Happy enough with Auto Europe, it was easy to book the rental, but not happy with the Europcar rental itself. "
" This has been ridiculously expensive. I've rented much better cars all over Europe for less than a third of this price. Maybe specific to Ireland, but the whole process was slow and disorganized. I was surprised to find that the closest fueling station is 10m driving away from the rental return shop - which is a shuttle away from the airport. Getting the car also took long time. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CORK, IE - Reviewed by DAVID - 21 May 2022
" Excellent "
" The guy even offered me a lift to the terminal front door "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RACHEL - 20 May 2022
" same as above "
" Car was great, lovely and clean inside and out, very techy car with great safety features on it! Overall the experience was great from start to finish. The only thing I found not to be great was the member of staff I collected from, he had attitude, clearly didn't want to be there, not very helpful and I find it very rude. I was also asked if I wanted to buy a full tank of fuel for 66 Euro for when we return it and was told it would cost about 120 euro for a full tank, i said no and so glad I did! I wasnt informed it was a Hybrid and it cost me 40 euro to fill up from empty. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 19 May 2022
" Great client service and good quality of car. "
" Very quick and efficient. Good advice re an upgrade offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 13 May 2022
" great experience using Flizzr "
" very efficient, lovely staff no problems with the car, good pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NEIL - 11 May 2022
" The booking process was easy. "
" The Sixt IT system was down and I was at the counter that it's been down for seven days. It meant I was not given a damage report and I found this very disconcerting. I was told to take pictures of the damage in the airport car park and send them to an email address, hardly an ideal start. I asked if the person at the desk could come out to the car park but he said he was on his own! The other worry about the Sixt system being down was I'm not sure if my data is even safe with them. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEIRDRE - 10 May 2022
" Excellent service overall but please do something about the cost. It's beyond reasonable. "
" Everything about the service was excellent apart from the staggering increase in cost which I understand is replicated across all the companies. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 09 May 2022
" easy to book, like to full cover for accidental damage. would check with you again when returning to Ireland or if I should travel elsewhere "
" Car had damage to the rear. notes said slight but body work was cracked right through. I asked for details of check to see if car was safe to drive and had to wait to see a manager who still couldn't give a clear reply. I asked them to sign the agreement that the car was safe to take. BA canceled my return flight and had to stay extra days. when i contacted Sixt to extend retail was just told car needed to be returned on date and time given. since they did not even pass me on to bookings i got a car from Budget. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by MARIA - 06 May 2022
" Very good efficient and friendly service . "
" At Shannon airport I found them exceptionally welcoming and efficient.! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAULINE - 05 May 2022
" all good, professional, polite and helpful staff - no problems. Child seat was available as booked "
" all good, professional, polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GOBNAIT - 05 May 2022
" Easy access to a variety of hire options "
" Very easy pick up - staff member extremely pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by STEPHEN - 01 May 2022
" Not sure what value the excess insurance I took out with Auto Europe is, the staff tried to sell me another one when I picked up the car "
" Not sure what value the excess insurance I took out with Auto Europe is, the staff tried to sell me another one when I picked up the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BRIAN JOHN - 01 May 2022
" Good experience no problems. "
" Been charged £204 on my credit card after returning the car. They had to put a quarter of a tank of petrol in it and that was it. Given no explanation why this cost £204. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 28 April 2022
" Upgraded for free, offered water and detected an urgency to get me on the road as quickly as possible. "
" I was treated with kindness and consideration every step of the way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LINDSAY - 27 April 2022
" Very Good Customer Services "
" Car was the best quality I have had in years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 25 April 2022
" Very happy overalll "
" Efficient and easy to work with "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICK - 23 April 2022
" A good experience marred by an insurance scam "
" After paying the enhanced insurance with auto Europe I was informed by Sixt that if I didn't take out their insurance they would block 1500 euros from my card which I found unacceptable so I had to pay 84 euros extra and I would ask you to refund the money paid to you for the insurance paid to you "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by AOIFE - 21 April 2022
" If it is a family then I would not recommend especially as it is so expensive "
" We were very disappointed to find that the child car seats were not fitted and we had to try and fit these ourselves with two young tired children waiting in the sidelines. It has put me off renting with this company again. I understand the reasoning for not fitting them is insurance but would it not make sense to train staff to fit the seats? Very disappointing and a horrible shock to contend with. Also very expensive considering there is no support for fitting the car seats "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXANDER - 21 April 2022
" The media controls for the Dacia we were initially allocated were on the steering column. In common with many people, I suspect, we prefer that the driver drives and the passenger organises music. "
" Generally very good experience. Vadim at Dublin Airport was very helpful and responsive, particularly when we were unhappy with the car we were allocated initially. He found us another car immediately. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 18 April 2022
" Cheapest on price comparison site. "
" Better getting car at airport than having to get minibus to ninelands. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEORGE - 17 April 2022
" Very good "
" Service very good from collection to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ANGELA - 13 April 2022
" Autoeurope is very recommendable but wouldn't use eurocar again "
" No instructions with car so couldn't use radio Hubcap missing Tyres needed inflation Waited 50 mins to be collected and brought to car pickup area "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
KERRY, IE - Reviewed by FREDERICK - 11 April 2022
" Overall good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 09 April 2022
" If I have paid for the car surely it is irrelevant if I am late picking it up , would never use them again "
" Due to my flight being cancelled by British airways, I rang to notify of later collection , due to being outside there two hour window , the cancelled my car and put me down as a no show , still waiting news of refund, I rebooked with hertz and it was double the price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by STEPHEN - 08 April 2022
" Very happy "
" Very friendly staff and very happy with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 07 April 2022
" Continuing relationship with satisfactory outcomes "
" Vehicle not ready on arrival.15 minute wait amongst 2 other hirers whose vehicles had not arrived. Vehicle had exhaust baffle issues. It was drivable but noisy at certain rpm. Drop off was very good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by THOMAS - 03 April 2022
" Pretty good really. "
" The pickup was a bit slow, only one person on duty, but he was very helpful. Otherwise everything was just fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 01 April 2022
" Pleased, value for money "
" Pleased, value for money "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by TREVELLYN - 31 March 2022
" N a "
" N a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PRZEMYSLAW - 29 March 2022
" I will definitely recommend you to my friends but definitely you need credit card which that can be problem for some people but as we said ,,different country different tits'' "
" Well, was just very easy and super nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY-HELEN - 26 March 2022
" In view of the surcharge, I would like a comment from Thrifty. If they want something similar not to happen again, I suggest that they staff the office early and advise customers where they can go to fill up again at that time in the morning. It is impossible to find a 24 hour petrol station open in Ireland and it is disgraceful to be overcharged when it is not my fault. "
" The reason I have not given Thrifty as good a rating as I would have liked, is that I notice that I have been charged just over Eu.20 for something which I assume was fuel. I did fill the tank up when I left Bantry for my flight but arrived at Cork just before 5am as I needed to for my Ryanair flight but there was no petrol stations open at that time of the day. I did go round to see if the petrol station near the airport was open as although it was only slightly less than full, I didn't want to be charged but there was nothing I could do.As I only used just over Eu.20 diesel in the 3 days I had the car, I do not know how they can charge me now for that amount. I just don't know what else I could have done. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - 25 March 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIOBHAN - 22 March 2022
" Money has been taken out of my account and I don't know why. No email or contact to explain why. I've been trying to call and online numbers either bring me to Flizzr in Mongolia or a line that says the office is closed. It was Tuesday at around 2pm UK time. I have completed online for requesting contact and nothing. Not acceptable "
" Money has been taken out of my account and I don't know why. No email or contact to explain why. I've been trying to call and online numbers either bring me to Flizzr in Mongolia or a line that says the office is closed. It was Tuesday at around 2pm UK time. I have completed online for requesting contact and nothing. Not acceptable "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PRUDENCE - 18 March 2022
" Auto euro did not give any information that one would have to leave a credit card with £2000 on I'm picking up a car from sixt I would not have booked with you if I have known this I would've gone direct to a car company "
" Took the staff at the airport desk one hour and 15 minutes for me to get my car I was the first one at the desk tell me where to pick the car up when I got there it was not there so I had to go back into the airport to the desk and I where the car was One of the staff came out with me to find it it was not in the sixt car park put another rental car park staff are helpful didn't have a clue how to work the computers it's very frustrating get there and not be able to leave the desk straight away I'd pay the full insurance on the car in euro but I was asked to put a credit card in for £2000 luckily for me I put the a extra Credit card in my handbag otherwise I would not have had any extra money I still don't know from Sixt but they haven't charge me any extra in the car and it came to drop off it was no one to sign it off at six drop-off point so once again go to the desk in the airport and told them I put the car in the public car park filled it with fuel also told them there are several marks on the passenger side which I had videoed before I left on March 1 very disappointed in the whole affair "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CORK, IE - Reviewed by KERRY - 17 March 2022
" . "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 16 March 2022
" All good with professional staff at Sixt. However I was looking to book a hire car for next week in Faro and you were very uncompetitive, so used an alternative provider. "
" Professional and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 15 March 2022
" As always superb service via Auto Europe. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by FRANCIS - 06 March 2022
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 03 March 2022
" Car was smaller than those listed in the bracket I paid for. Manual door lock very unusual these days and not practical in rural Ireland where there are no street lights , marks on car not listed on the paperwork, staff not very happy when I asked them to update the paperwork before I took the vehicle. Too many of same number bays makes it confusing when looking for your car "
" Car was smaller than those listed in the bracket I paid for. Manual door lock very unusual these days and not practical in rural Ireland where there are no street lights , marks on car not listed on the paperwork, staff not very happy when I asked them to update the paperwork before I took the vehicle. Too many of same number bays makes it confusing when looking for your car "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by ANTHONY - 28 February 2022
" Paid extra for additional insurance cover, but still had a €2k excess with hertz so seemed little point in paying the additional cost as it had no value whatsoever "
" Car had a service warning light on, and windscreen wash was empty. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by THOMAS - 17 February 2022
" Uncomplicated procedure, clear website and booking arrangements "
" Car in excellent condition and showroom clean. Best car hire experience in many years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 17 February 2022
" Uncomplicated procedure, clear website and booking arrangements "
" Car in excellent condition and showroom clean. Best car hire experience in many years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 13 February 2022
" Very efficient, lovely vehicle and good value. "
" Very courteous staff and the pickup and drop off the vehicle very well managed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICIA - 10 February 2022
" I trust AutoEurope - I've hired many times from their site and never had an issue. "
" Excellent service - very helpful when I needed to extend the hire duration of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALISTER - 03 February 2022
" As above "
" When I dropped off the car, the attendant inspected it for any further damage and said that there was a cut in the sidewall of a tyre. I was not aware of any event that would have caused the damage. The attendant showed me previous photos of the tyres but the portion of the tyre that was cut was not visible in the photos so there was no evidence it was caused when I drove the car. Unfortunately they insisted that I would have to pay for a new tyre. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CORK, IE - Reviewed by FIONA - 02 February 2022
" Good all round service. "
" Niamh was friendly and professional at dealing with us in the airport - such a lovely change. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 January 2022
" Overall happy "
" Happy with all.Condition of car had many scratches on passengers side.Drop off=was told car park 2 it was actually car park C "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PHILIP - 18 January 2022
" first-rate counter staff "
" all ways good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JAMES - 18 January 2022
" Everything you that hope car rental will be... and it never is... but this was... "
" Everything you hope that car rental will be... and it never is... but this was... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 06 January 2022
" It would be helpful if the toll on the N50 was paid and then recharged later, which is what some of your competitors do. "
" The minivan service from Dublin Airport is sporadic. We had to wait 20minutes in the cold with 2 young children. The safety belt on the driver's seat of our vehicle was not anchored to the seat, which rendered it useless. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JEZ - 02 January 2022
" Can recommend. "
" Brand new car, no dents, unheard of for dublin ;o) CDW and insurances covered Should explain that you have to pay upfront and claim back though - still better than most of the others in the Airport. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEN - 25 December 2021
" Ff "
" Ty "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CARLOS - 20 December 2021
" When I booked this car it said on airport .It was not on airport. The Flizzer in terminal 1 was closed so had to look for the office in terminal 2. Took us 40 minutes to locate the office. Very poorly signed. Not the best of experience but ok "
" Yes it was just fine ---not great but fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by STEPHEN - 18 December 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 13 December 2021
" As long as you get rid of europcar also the car was dirty around the doors and the boot had engrained bird poo on it and the car was in a underground car park "
" They tried to sell me extra insurance even though I purchased zero excess and only for I spotted this I would be over268 euro worse off "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KERRY, IE - Reviewed by MAUREEN - 10 December 2021
" No further comments "
" No further comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by PETER - 09 December 2021
" Can't fault the price, the vehicle and the staff, excellent. "
" Very impressed with the service, Pauline who dealt with the vehicle allocation was brilliant, good old fashioned customer service which is very rare these days. would highly recommend and would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by HENRY - 09 December 2021
" Booking was straightforward. Nice experience with friendly Thrifty staff at Knock airport. "
" Nice friendly staff at Knock airport hire. Very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 07 December 2021
" Overall good, although Flizzer was not well advertised in the airport as it piggy backs on SIXT, thus initially, their desk was hard to find. "
" The insure offered by auto europe is a little confusing. When collecting the car, the insurance excess still had to be paid to Flizzer and in the event of damage, Flizzer would have claimed against me and then I would have had to make a claim to auto europe. This should be made clear when purchasing car hire online with auto europe. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CLIVE - 07 December 2021
" Very good staff car was spotless "
" Easy to pick up. Had an upgrade as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DESMOND - 01 December 2021
" I had to find other means to pay my way while my credit card was maxed out by Thriffty "
" Two lots of deposit at €2600 EACH were blocked off on my credit card, thus "maxing it out" , when I brought the fact to there attention I was told they could do nothing for me , blaming the banking system. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 26 November 2021
" Straightforward with no issues. Very happy with the car and service "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 25 November 2021
" Had no concerns "
" Every thing went smoothly had no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JULIAN - 25 November 2021
" Auto europe booking site good but no mention at booking stage that the car would be off site "
" the shannon site was 15 mins away. 1/2 hr wait for mini bus, waited 3/4 hour to collect car. no waiting area out of the cold. landed at 14.00 wasn't on the road until 4pm. Drop off had to wait and then 15 min drive to airport "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 23 November 2021
" Overall very pleased with the booking. "
" Good value and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 23 November 2021
" Will definitely use them again "
" Efficient and friendly. Queue at Dublin a bit long but worth the wait as the T-Roc was better than I'd anticipated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TRUSHNA - 22 November 2021
" would rent at Sixt again "
" difficult finding where to drop off at Dublin airport - Sixt says opp customs house and there's no sign for it. Had to ask Garda who escorted and I was delayed. However the Sixt staff was excellent and very understanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 21 November 2021
" No issues with AE but Sixt were disappointing. "
" The first car I was given was in terrible condition. Dirty and stained interior and countless scratches and other marks to the exterior. Luckily they were able to offer me a cleaner car. This car did have some damage and the LCD screen flickered constantly for the duration of the rental. The 'lane assist' had a mind of its own and was at times dangerous. I overheard another client complaining about the condition of their rental car to which the counter staff replied 'all our vehicles have some damage'. I had a similar situation last time I rented with Sixt at Nice airport. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CATHERINE - 20 November 2021
" Poor "
" 1st car had no usb fur my sat nav . It had an in built navigation system But counter staff could CNN not tell me how to use it. Replacement car damaged and no one told me about it in the contract document. Very apathetic staff on counter . Poor attitude as I had rented via you as a third party agent. Won't use u or them again . "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SHARON - 15 November 2021
" Exce!!ent service from start to finish "
" Excellent service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSEPH - 11 November 2021
" Reservation was easy and efficient "
" Service was efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEREMY - 11 November 2021
" All good "
" Long walk to terminsl 2 as the desk in Terminal 1 was closed. Also they were meant to email a damage report before we picked up the car but it never arrived. Otherwise good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 11 November 2021
" All good.. "
" I can't remember the gentlemans name but he was Spanish and super helpful when I collected my car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 05 November 2021
" Very happy with service.Bernie was so kind and professional.Thank You "
" Very happy.Lovely car.Bernie at desk was so kind,explained everything.Thank You "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARCELLA - 05 November 2021
" i am happy about the Staff, and the car. Its the cost that bothers me!!!! "
" The hike in price is what i am really concerned about. I need a car for Christmas for too week but, its far too expensive. The Staff at the check in desk and return vehicle are lovely, and polite. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 04 November 2021
" It is Flizzr, not auto europe I am complaining about. However on booking I had thought that the car rental company was auto Europe since our paperwork did not make it very clear that the actual rental company was Flizzr. At the airport we could not find auto europe and had to ask another rental company, who checked our papers and said our car was with Flizzr. "
" There was an unacceptably long wait time at the airport, both queueing and while the booking was being processed, then after the shuttle took us to where the car was we had to wait even longer because it was still apparently being cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RONALD - 02 November 2021
" Fantastic "
" The whole experience was seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 25 October 2021
" . "
" Car not checked before . I had to go back to the office to point out various dents and scratches that was not originally recorded. Also service required light showing on the car and the flat tyre indicator illuminated. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PHILIP - 22 October 2021
" Feel free to share "
" Office in arrival terminal closed Incredibly slow in processing outward hire. Manager rude Car was problematic "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by LAURENCE - 21 October 2021
" Good experience "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ANNE - 21 October 2021
" Smooth experience, have never used any other company to hire a car "
" Used thrifty many times, always a hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 20 October 2021
" I shall always use this service. Thanks "
" Ossia (I think that was her name) at the pick up was brilliant. And Marta at the drop off was very good also "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATHERINE - 19 October 2021
" Always competitive and very good service "
" I have used Sixt many times they are a first class company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 16 October 2021
" I would have liked to have found a car manual inside to help me used all the new features in the car. Like trip meter etc. "
" The only problem was that we arrived at Dublin terminal 1. But Thrifty and other rentals are now in Terminal 2. But once we got there the staff were dealt with us quickly and it wasn't far to the car. We were pleased that the return dropoff point is in the car carpark as the pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 16 October 2021
" As mentioned above I was unhappy with the pickup process. I have used Auto Europe on numerous occasions and have never had this experience. I have never used Sixt before and will think long and hard about using them again. "
" I was very disappointed with the collection. I booked this car on 4th Sept to start at 9am 7th Oct. When I got to the office to collect they keys at 10am I was told that the car was being valeted. I was kept waiting 20 mins before I was handed the keys. This is not the service that I expect and I will seriously consider whether to use Sixt in the future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OLADELE - 14 October 2021
" Very friendly staff "
" I was expecting and booked an SUV but got a Citron Picasso, the fuel was not full but have to be returned full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JOHN DAVID - 13 October 2021
" I use auto Europe a lot and have found its service generally to be very good. "
" For the second time in 2 months my car at the off site depot was not ready at the collection point (at least 15 minutes from the sign in point at the airport desk. Although I was advised on both occasions that it was in the wash and would be ready in 5 minutes - it took a further 25 minutes before I was given the keys. I complained to them at this collection depot. When I returned last Sunday at 17.05 to this return depot (off site from the airport) the gate was closed. A sign advised me to return the car to the airport terminal car park. I had no prior notice of the off site depot closing at 17.00. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MARIE - 08 October 2021
" Efficient service "
" Excellant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 05 October 2021
" Friendly and efficient customer service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARY - 30 September 2021
" Very good all round experience and would recommend using them "
" Picked up car from Dublin airport, staff very helpful and courteous . Drop-off at airport nice and straight forward, again courteous staff and excellent shuttle service to the terminal where we were flying home from. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SHELAGH - 27 September 2021
" As above. Although the car was great, the experience was not. I "
" Could not see a SIXT counter in Terminal 1. All other car hire counters said go to Terminal 2, so off we went - by foot lugging our luggage with us (not explained when booked). Eventually got to counter in Teeminal 2 (no directions). 2 people working and a queue. After about 30 mins I got to the front of the queue only for the now available employee to walk off, leaving me to wait yet longer for the only remaining employee to deal with me. This was then done relatively quickly, however only after I'd agreed to fork out another 93 euros for full insurance so that I wouldn't have to provide a 1500 euro deposit!!! This was also not explained when I booked and is totally not on. Once the paperwork had been done we then had to wait a further 15 minutes for the car to arrive. Having arrived at the counter just after 7pm, it was 8.20pm before we left . This is totally unacceptable. The car itself was great and we really enjoyed driving it for the 3 days we had it on hire. The experience of checking it out was very good, however why oh why is there no fuel station close by to fill up or even signs close to the drop off point telling people where they can fill up. Dreadful. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 23 September 2021
" I never have any issue with Auto Europe but wish you would bring Budget Dublin back on to your list of prices. I would not go to Thrifty again to be honest. "
" Firstly, nobody told us that the normal bus that takes you to collect the car from the compound had moved from Terminal 1 to Terminal 2. After waiting 30 minutes for the bus a rival company advised us of the new pick up. Upon walking to terminal two. it took longer to get from the door of the building to the desk to collect the keys and paperwork than it did to fly from London to Dublin 1.5 hours to be precise in a queue. Ridiculous. The Skoda car although new was uncomfortable, and very flimsy. We were told by the woman on the desk not to pay our Toll charges. We said do you charge an admin fee, if so we will pay it ourselves she said no we have yet to see if they do. Not impressed to be truthful have had much better experiences with Budget, Avis and Payless. There really should be signs stating things have changed and also they should advise people of the trek to collect the car. Shoddy Customer Service "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MAX - 22 September 2021
" Rubbish "
" Not good as I booked for my daughters boyfriend only for it to be cancelled on the night of rental due to his inexperience of driving ( 2 years in Brighton and London as opposed to rural Ireland). Was my mother's funeral and had to pay for another rental and was quoted terms and conditions on apply for refund!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIMERICK, IE - Reviewed by BRIGID - 22 September 2021
" As above "
" Had a burst tyre on the motorway going back to Shannon airport .. no one at airport desk for help .. emergency number eventually answered and were no help .. eventually my daughter and I managed to change the tyre .. we made the flight with minutes to spare luckily it was night flight so airport was quiet It was very disappointing as I had paid a lot of money for full cover to find there was no one who could help us especially with the stress knowing you have a flight to catch "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by WAYNE - 21 September 2021
" I love Auto-Europe. It enables me to book a hire car and not be bamboozled at the check in desk to buy extras i dont need. "
" Simple and straightforward. No hassle, no pressure selling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIMOTHY - 19 September 2021
" Quick process "
" Quick process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HERBERT - 18 September 2021
" I had a bad experience with your company and I would like a refund or you taxi bill paid "
" I don't get a car because I am over 75. I did not have a letter from my doctor or my insurance company. I had to pay €101 for a taxi and I was told that I would still have to pay for the car.In Spain I was given a choice to buy an over 75 policy. I'm not very happy with your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SUSAN - 18 September 2021
" Easy to book... "
" Great service. Friendly and efficient staff. Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 17 September 2021
" As above. "
" My car developed a fault and was quickly sorted by Robert and within 4 hours a new car was delivered to my address by Oliver. Robert was helpful and understood the position and acted swiftly to sort matters without any stress to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 16 September 2021
" Very poor "
" Refused car when on booking was not told of age condition applied or on your email on what was needed. Also refusal of a refund. Another company allowed me a vehicle without any age requirement. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRIAN - 12 September 2021
" ? "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIE - 11 September 2021
" See above!!!!!!! "
" I originally reserved and paid for car. When got to destination was told car was not large enough for luggage. I therefore had to get larger card and they had only automatic. I ended up paying $900 more for my rental car on top of the $500+ I already paid. So my car cost much more. Though I appreciate the customer service finding me a larger car and I realize it is more for automatic, the amount I paid extra was ridiculous. I had no choice but the pay!!!! I was totally ripped off and was taken advantage of. I won't rent again with this company for next trip and will go with a company that I trust in the US!!!! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
KERRY, IE - Reviewed by PATRICK - 06 September 2021
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MR RAY - 04 September 2021
" AE is always competitive and efficient. "
" Not great. Walk to check in counter was lengthy, the wait was long and the state of the car was poor inside bad out. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PAWAN - 03 September 2021
" Overall ok.. "
" Insurance related information was not complete. Hertz declined to agree on the excess cover insurance, saying it's third party and hence amount of 3000 Euros was to be blocked on card. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNE - 01 September 2021
" I believe I had a great service from autoeurope - easy to book - great options - pre-pay helps the cashflow. However, Hertz have over charged me and have not taken the pre paid voucher off the final bill. I have in total been charged £786.97 for three day hire? I have contacted Hertz direct but am awaiting a response. This situation has over shadowed my experience negatively and hope that you will be able to contact Hertz to help with a resolution please? "
" I believe Hertz have over charged me and have not taken the pre paid voucher off the final bill. I have in total been charged £786.97 for three day hire? I have contacted Hertz direct but am awaiting a response. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CHRISTOPHER - 28 August 2021
" We had to rebook this vehicle 4 times due to date changes caused by Covid. The price variations were huge. £236, £370, £217, £342. We understand Auto Europe are reflecting price changes from the suppliers but quite frustrating for the customer. "
" All as expected. 3 small negative points: 1) Long walk from T1 to T2 with all our bags to get to the hire car desk 2) Long queue time (20 minutes) at the hire car desk 3) Vehicle had issues with tyre pressures "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAULA - 23 August 2021
" The lady was very helpful, we ended up with a brand new car which made our stay even more special. We were in Ireland for my daughter's wedding "
" Excellent service no problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CARMEL - 22 August 2021
" Awful, rip off charges "
" Charged at the counter an extra £100 for tolls/fines but Had to pay again when I was on the tolls, absolute rip off. Never had it refunded back . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CONOR - 20 August 2021
" You need to state whether it's an airport or terminal pickup "
" Terrible slow service - it's not in the airport (on airport grounds) collection took an hour and a half. Joke of an operation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by ELAINE - 07 August 2021
" Loyalty card would be useful "
" Fabulous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILES - 04 August 2021
" Car was good but would definitely choose a cheaper competitor in future. "
" Not a very good pickup in Dublin. Slow process after flight to get car and usual insurance extortion trick "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SEAN - 29 July 2021
" As above "
" Most of the hire went very well. Just one problem: the drop-off was at an off-airport location, and this could have been made much more prominent on the documentation. Having dropped off at Shannon Airport before, I was surprised to find no Sixt presence at the terminal, and only then did I notice that an alternative location was specified deep in the T&Cs. In fact this location is incorrect (out-of-date) and fortunately a phone call to Sixt HQ re-directed me to the current drop-off location. The Sixt staff member at drop-off, who was very helpful, told me that he had texted me that morning with the correct location, but he had the wrong telephone number for me (How?). Just made the flight with hardly any time to spare, so a rather fraught end to an otherwise satisfactory rental. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIMERICK, IE - Reviewed by JAMES - 03 July 2021
" Staff were so helpful and friendly "
" Exceptional service.... Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANITA - 29 June 2021
" Did what you said you would do. Felt I got the best deal on the day and was happy with the services you offered. "
" No handover of vehicle as such. No explaining basic controls and no opportunity to inspect vehicle prior to taking the vehicle. Was just here's your keys and off you go. However, booking procedure and on line experience was very good. User friendly and easy to navigate. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HAZEL - 22 June 2021
" Everything was quick and easy! "
" Painless experience, gorgeous new car which was included in a sale/discounted price. Will definitely book again! The guy at the desk was very understanding when I couldn't process the payment on my credit card and explained other alternatives for me which I was able to work with! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERALDINE - 07 June 2021
" Difficult to speak to anyone's out days after returning car still awaiting deposit everything done via email no personal contact made "
" Wasn't highlighted in terms and conditions credit card needed to hire car charges extra for not having a credit card picked car up had to photo car damage as nothing handed over at time of pick up handed car keys over on return Thursday advised would recieve holding deposit if £100 four days later still waiting unable to speak to anyone first party Makes it difficult to follow waiting anything through "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by LOUISE - 18 May 2021
" Just a brilliant experience all round "
" Excellent across the board "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIELLE - 18 May 2021
" . "
" . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by SEAN - 19 April 2021
" Nothing much to say, everything went smoothly from the ordering perspective. "
" Not having to get a courtesy bus to pick up the car made pickup and drop off extremely easy and quick. Wish it could be like this all the time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by JOHN - 07 October 2020
" Excellent service "
" Excellent service,very efficient and nice lean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 05 October 2020
" Very friendly and no waiting "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVE - 22 September 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 17 September 2020
" No issues. "
" 1st time flown since lockdown, felt 100% safe, everyone was very professional. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RORY - 16 September 2020
" See above. Bad "
" Car in need of a repair . The clutch is 'shot' and smelled when strained. It 'took' very high. I would have returned car if rental had not been so short. No apology when reporting. I am still waiting 4 days later to get my £1600 deposit back???? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by GAVIN - 02 September 2020
" I have used AutoEurope previously without any problems but this most recent transaction was costly. If you could help me reclaim some of the unnecessary expense (including an unreturned deposit) from Flizzr, I would be most grateful. "
" Counter staff was polite but refused to accept my credit card (a MasterCard) despite the fact that it IS a credit card (and has been used as such for over 3 years). Wouldn't even run it through the machine. I offered an alternative card but the there must have been a fault on the machine/or the operator because it didn't recognise the pin (I have since returned home and checked the pin in a local cash machine and it works fine). So, I could not hire the car without paying £172 on top of your fee to take out additional insurance (for using a debit card). Not happy at all. The counter staff also claimed that the additional excess waiver (purchased from Auto Europe) was worth the paper it was printed on. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by NICHOLAS - 30 August 2020
" On return we were told to drop the car in airport car park, nobody was there to check the car, took keys to the desk & I said about checking the car and we were told that nothing would happen to it. We were then stung with a €100 penalty, on refund and not even an email or explanation or picture of ant damage to the car! This probably happens to everyone as a way of collecting extra revenue during the downturn with Covid. I would not recommend them to my worst enemy!! "
" Due to Covid, we had to pick the car up from airport but nobody was there to show where the car was. You had to walk around pressing the key fob to find your car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 18 August 2020
" Brilliant experience with Thrifty . Very friendly professional staff in Knock Airport especially Kathleen who could not have been more helpful. "
" Excellent service from Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LIAM - 11 August 2020
" All very straight forward "
" Very efficient and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 05 August 2020
" Forgot my driving licence, which obviously my fault - but no refund possible (even partial) when I called :-( "
" n/a "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by STEPHEN - 26 July 2020
" very disappointed "
" To my dismay after paying for full insurance cover on auto europe app, Hertz, blocked a substantial amount on my visa to cover the excess amount and if there was to be a claim I would have to claim it from auto europe!! very disappointing "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARCOS - 20 July 2020
" Really frustrated why it is taking so long with the deposit holding. Never had that issue before. "
" The still have the excess deposit being hold which is utterly wrong and irresponsible. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PATRICIA - 18 July 2020
" Excellent, and everything within Auto-Europe's handling was very good (as always) "
" Problems on collection=due to Covid 19, Dublin T1 desks were closed (No problem). however, none of the collection desks mentioned Flizzer, so I didn't know what to do. Eventually found they belonged to Sixt, so found them in terminal 2. Not given any specific return instructions, so I went to normal return depot to find Sixt were the only company closed. A notice on the gate said to return to T1 or T2 car park in airport. Local employee who was there said T1 area was closed, so return to T2. It was helpful to follow him to the area. When we got there there all the reserved Sixt spaces were full so we had to park adjacent to them. When returning the key, no-one checked the car. The desk staff said someone would be in touch (on collection there was more damage than listed and I had taken photos). No-one has been in touch to say returned car was OK and holding charges were released. I feel a bit in limbo. I understand that Covid 19 has caused major problems, but feel that Flizzr/Sixt could significantly improve their processes to avoid some of these problems. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 21 June 2020
" Pick up too time cosumeing. "
" Car had a lot more dents /scratches than listed.I had to stress and send photos of the dents within 1/2 hour of signing ,photos took ages to send. Waisted to much time,I was not happy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JUNE - 09 June 2020
" Everything was excellent "
" Excellent service and I would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 01 June 2020
" 10 out of 10 for Auto Europe. Unfortunately ☹️ I had to cancel my booking due to the wedding we were attending being cancelled due to the pandemic. I therefore requested a refund which was completed very quickly and left me very impressed with the service given. I would have no hesitation in booking car hire through your company and will recommend you when the question of car hire arises. Thank you. "
" Cannot actually give a y comment. Please see details in next box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 19 May 2020
" FIND ANOTHER CAR HIRE COMPANY THAT IS FLEXIBLE WHEN UNEXPECTED CIRCUMSTANCES LEAD TO YOU CANCELLING. RESPONSES LIKE " ITS IN OUR TERMS AND CONDITIONS" WHEN FACED BY THIS PANDEMIC STINK. "
" This company refused to exchange the car hire for a later date even though Covid 19 was the reason my trip was cancelled. Choose another car hire company as stopped communicating with me when I complained!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by THOMAS - 11 May 2020
" Just excellent "
" Excellent service with friendly professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSE - 04 May 2020
" Extremely easy to use website and gives you a vast range of options to meet your needs. "
" The value and service were great. All very hassle-free :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NUALA - 20 April 2020
" This booking was cancelled as due to the CoronaVirus, we were unable to fly to Knock. "
" This booking was cancelled as due to the CoronaVirus, we were unable to fly to Knock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAMES - 17 April 2020
" as above "
" For once I was not put under pressure for insurance as I had it already. The gentleman behind the counter was very pleasant and so professional. 10 out of 10 .On my return another gentleman saw me park up,introduced himself from your company,checked out the car and said everything was OK. His friendliness was amazing. have not seen that before when I arrived. will be back soon again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN JOE - 11 April 2020
" As above "
" We actually did not get to travel as I am in my 70s I was advised not to travel due to the corona virus, if there was any chance I could get a refund or voucher to reuse when I can rebook my ticket I would be very grateful? Thank you John Joe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 08 April 2020
" N/A "
" Due to Coronavirus I had to cancel my trip to Ireland so had to cancel our car booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 06 April 2020
" Sadly, due to Covid-19 the trip was cancelled but I will use you when the date is rearranged "
" Sadly, due to Covid-19 the trip was cancelled but I will use you when the date is rearranged "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 04 April 2020
" I always use auto-europe as I have found them keen on price and a thoroughly professional service. I recommend all my friends to go there. Thanks for the great service and keep up the good work. "
" Despite Coronavirus problems and staff shortages, the airport desk (although slow) coped magnificently. Due to shortages I was allocated a brand new car (which was not deserved as I had a very cheap rental). Everything went smoothly and I was delighted with the service and the whole rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KIRSTY - 26 March 2020
" excellent "
" Excellent service and value for money- ill be using again in the near future- as and when coronavirus allows "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DEIRDRE - 25 March 2020
" Couldnt travel due to covid 19, no option to amend or refund provided, which every other company has seemed to offer "
" Couldnt travel due to Covid 19 and while I understand the cancellation terms, due to the above I did think a change of date for the car hire if not a refund should have been offered. If the likes of ryanair can offer it, I cant understand why you can't. Couldnt rate service as couldnt us it so gave an average rating "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KERRY, IE - Reviewed by RENE - 25 March 2020
" It was a shame "
" We did not use the car we cancelled with you because of tthe cv19 didn't get a refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSE - 25 March 2020
" Autoeurope website is easy to use and navigate with great deals from all the top rental companies with easy to choose car types/sizes. "
" It was nice and smooth across the board. Hassle-free rental! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CONOR - 24 March 2020
" Car had warning light on from pick up, saying we had a flat rear left tyre this was actually low tyre pressure - alarm went of each time started the engine, which was an annoyance. The inside was not overly clean - my partner and I duly did a full once over. Other than this the car was ok. "
" Car had warning light on from pick up, saying we had a flat rear left tyre this was actually low tyre pressure - alarm went of each time started the engine, which was an annoyance. The inside was not overly clean - my partner and I duly did a full once over. Other than this the car was ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by ELIZABETH - 23 March 2020
" Unfortunately I had to cancel our trip due to the Covid'19 out break. When telephoning to cancel the staff were not very understanding or sympathetic. They quoted me the 48 hour cancellation rule & offered me no help. I then found out all the remaining 9 members of our trip who had also cancelled but using other Car Rental Companies only had to pay a 10% fee for cancelling. When I phoned back to ask why were not given this option I was then told I could fill out a form on line & see. I did this & was again quoted your 48 hour rule for cancelling. My family frequently fly to Ireland to visit family but will most certainly will never book with your company again. "
" Unfortunately I had to cancel our trip due to the Covid'19 out break. When telephoning to cancel the staff were not very understanding or sympathetic. They quoted me the 48 hour cancellation rule & offered me no help. I then found out all the remaining 9 members of our trip who had also cancelled but using other Car Rental Companies only had to pay a 10% fee for cancelling. When I phoned back to ask why were not given this option I was then told I could fill out a form on line & see. I did this & was again quoted your 48 hour rule for cancelling. My family frequently fly to Ireland to visit family but will most certainly will never book with your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SHAUN PATRICK - 22 March 2020
" Simple booking at best price "
" Car ok but missing radio aerial so no radio "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CIARA - 21 March 2020
" Excellent service "
" Excellent service- even during the virus situation. I had to extend my rental due to a cancelled flight and it was fast, efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REECE - 21 March 2020
" see above "
" had to cancel due to the corona virus. had zero support from staff at a time when airlines hotels and attractions are doing their best to support customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANDREW - 21 March 2020
" As always, best prices on the net "
" Excellent expedient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANNE - 20 March 2020
" Excellent service "
" Great very efficient polite and helpful Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHRISTIAN - 20 March 2020
" As above in section 3 "
" Fantastic price and efficient pick up and drop off. Downside was the condition of the car. 145k kilometres. Scratches all over the car, generating concern that on return I may be liable for some of them. The car absolutely smelled vile and a wheel bearing was on the way out (evident by the noise at low speeds). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KERRY, IE - Reviewed by CHRISTOPHER - 19 March 2020
" Very efficient and competitive pricing - could do with an App though - is there one? This avoids printing off voucher "
" They always have plenty of staff on to speed up the collection process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by PAUL - 18 March 2020
" Staff always very friendly and helpful at Cork Airport. "
" Staff at Cork Airport always very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GLYN - 18 March 2020
" Overall was very happy with Thrifty and the car. "
" very happy with overall experience, only complaint is that the car was low on oil and warning light came on so had to check the oil which was very low. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DUNCAN - 18 March 2020
" Easy to find a bargain "
" Good Value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 17 March 2020
" L00ked after very well "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JUSTIN - 16 March 2020
" Had to cancel the reservation at short notice due to universities closing and business meeting not going ahead. Fully appreciate it was within the period of no cancellation, I requested that the reservation be postponed until April, same pickup/drop off, same duration but you declined. In this time of uncertainty your lack of goodwill has been duly noted. For a £30 reservation, would it not have been in your best interest to have some flexibility? This may have only been. £30 reservation this time but for future reservations I will require for holidays of longer length and certainly a greater value I will be looking elsewhere. "
" Had to cancel the reservation at short notice due to universities closing and business meeting not going ahead. Fully appreciate it was within the period of no cancellation, I requested that the reservation be postponed until April, same pickup/drop off, same duration but you declined. In this time of uncertainty your lack of goodwill has been duly noted. For a £30 reservation, would it not have been in your best interest to have some flexibility? This may have only been. £30 reservation this time but for future reservations I will require for holidays of longer length and certainly a greater value I will be looking elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORK, IE - Reviewed by JAN - 15 March 2020
" I was very happy with the service until the matter of the refund. "
" My one complaint would be, due to flybe going into administration and obtaining another flight home. I had to return a day early and because i booked on line, thrifty wouldnt refund me one day. Not very consumer orientated in a stressful time. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 15 March 2020
" Professional person on vehicle pick up and return made the the experience very smooth. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 15 March 2020
" Quick drop off "
" Easy pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 15 March 2020
" The Customer service particularly at the airport desk was not at all helpful. I had to ask all for the information needed for the rental. "
" Overall was a good experience. But thought the desk at the airport was a total unhappy first port of call. Thought she was not interested in giving any information to me at all. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORK, IE - Reviewed by JEFFREY - 14 March 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MATTHEW - 14 March 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CHARLES - 14 March 2020
" Lovely efficient car "
" Lovely staff who always make you welcome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 13 March 2020
" The car was perfect for our needs. Staff were friendly courteous and efficient. Would gladly recommend Thrifty to a friend. "
" Overall a very efficient service. All staff were courteous polite and friendly. Car was perfect for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PETER - 13 March 2020
" My only complaint is the distance to walk with bagage from the terminal at Kerry Airport to the car hire cabin - especially when it is wet and windy as it was. "
" My only complaint is the distance to walk with bagage from the terminal at Kerry Airport to the car hire cabin - especially when it is wet and windy as it was. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by ROSALEEN - 13 March 2020
" Excellent service and price "
" Very friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LEONA - 12 March 2020
" Very good experience as usual swift and efficient "
" I try to use Flizzr as much as possible I find them very efficient and reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MICHAEL - 12 March 2020
" Overall good intermediary - easy to book. Only small niggle was did not realise that additional insurance was through Auto Europe - this was not clear when booking "
" Efficient and no hassle, everything as expected. Good firm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JOHN - 12 March 2020
" Have shared your website already "
" Quick pick up and return. No argument over my separate excess insurance. Nearly new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 12 March 2020
" Very good hassle free "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 11 March 2020
" Always the best rental deals! "
" Quick, efficient & value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GRAHAM - 11 March 2020
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JASON - 11 March 2020
" Great staff at budget who were very friendly and efficient "
" The vehicle felt very used and it had over 60k on the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by ELAINE - 11 March 2020
" Easy to book "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 11 March 2020
" As above "
" Great company, pleasant staff who were quick to complete the rental. The return process was also simple. Well done everyone at Thrifty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CHRISTOPHER - 11 March 2020
" efficient and friendly staff. "
" car manual would have been useful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JAMES - 10 March 2020
" I am very disappointed that you deal with companies that don't accept debit card payment blocks. Unless this policy is changed, I will not be booking through you in the future. "
" I booked a good car (Toyota Yaris) and was given a poor quality car (Dacia Sandero). Also, unlike every other hire car company I have used before, debit cards were not accepted for the excess cover, despite sufficient funds being available. Instead I had to pay for the zero cost excess, increasing the cost of the hire by several times. I will never book with Fizzlr or Sixt again. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CORK, IE - Reviewed by KRYZ - 10 March 2020
" the prepick up inspection chart had lots of marks on it but the car looked ok "
" easy pick up ... even easier drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NORMAN ALAN - 09 March 2020
" very satisfied "
" very easy collection and delivery, clean tidy car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 09 March 2020
" Very good "
" Very helpful and doing paperwork before going speeded up time spent at desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 09 March 2020
" As above "
" I would like the deposit amount of £1285.72 + £85.71 removed from my acc ASAP. I came back on 5th march and they are still showing on my acc "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RUSSELL - 09 March 2020
" All good apart from the damage identification "
" The existing damage process based on emailing the photos didnt work for me as the emails took too long and left me waiting "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 09 March 2020
" all was good "
" no problems , arrived and car was ready , paper work was quick . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by PAUL - 08 March 2020
" Would never use any other company to acquire cost effective car rental anywhere in Europe. Simply the best "
" Alway a first class service at Knock international "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAMUS - 05 March 2020
" Absolute dream, very straightforward "
" Thrifty staff are excellent. Very courteous and extremely professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 05 March 2020
" We always use Autoeurope for car hire. Always pleased. "
" Very happy. Efficient, friendly service. Upgraded to a larger car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 05 March 2020
" As above! "
" Absolute rip off, when I paid online for the car I paid extra for full insurance. When arrived I was told the insurance was through a broker and didn't cover thrifty own insurance, I needed to put a deposit on a credit card of £1500 or take out further insurance which was £140. They wouldn't accept payment on my debit card and I don't have a credit card therefore had to pay an extra £140. The car should have cost £60 ended up costing me £200! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by TERRY - 05 March 2020
" a great price "
" Always friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NIAMH - 05 March 2020
" Cannot fault this company. Excellent service. Prompt and professional. "
" Great company to deal with. Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 05 March 2020
" Fast service with no queues "
" Very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 05 March 2020
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 05 March 2020
" Encountered no problems at all. "
" Seamless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANNE - 05 March 2020
" Pleasant staff however: Long delay in pick up due to queue. No car in the bay I was allocated and I had to return to the airport desk. Car was dirty on outside "
" Pleasant staff however: Long delay in pick up due to queue. No car in the bay I was allocated and I had to return to the airport desk. Car was dirty on outside "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by CHRISTOPHER - 04 March 2020
" Excellent "
" Quick and easy on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WAQAR - 04 March 2020
" I am happy with Autoeurope but this experience was awful "
" Faulty vehicle, engine light turned on , contacted thrifty, they advised to go to local garage where check up done and found some thing wrong with censors. Light turned off but on again after few hours, advise given no need to worry and ignore this light. Also service was due and cad was missing at times. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by NEIL - 04 March 2020
" Easy quick and very satisfactory service "
" Good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by CHERRY - 04 March 2020
" Excellent1 Thank you, will use you again. "
" Excellent value, excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by P - 04 March 2020
" Auto europe is always great but budget do live up to their name. "
" Budget have a collection desk in T2 dublin. After queueing for 20+ minutes I was told to take a bus to the main collection office. I then had to queue for another 15 minutes for a 5 minute pick up. If the first office had had a note telling me to go to the other then, it would have saved tired kids from being grumpy. But the price was great so I cannot really expect more. Car was ok except for peeling paint and 115k km's on the clock. But very clean inside and fully working. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by MARCELLA - 04 March 2020
" Very easy to book and great value. "
" Very quick service at the desk and a short and easy walk to the car park. All very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by GERRARD - 04 March 2020
" freindly staff and helpful "
" budget are a great sevice , wouldnt use anyone else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TOM - 03 March 2020
" See above "
" Everything went well apart from the anxiety caused regarding pre-existing 'damage' I was shown photos of very minor scuffs that caused me to take another 5 photos of what I considered equally minor scuffs. I was convinced that the purpose of the notification was to alert me to a likely claim for the most minor of scuffs (even if it was pre-existing). Consequently, I did not particularly enjoy the experience as I felt sure that something would be 'found' on my return. This did not prove to be the case but I shall be extremely careful about hiring from Thrifty ever again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ADAM - 03 March 2020
" Very good "
" Really good value and it was a quick process. Only groan is the staff at the desk who seemed moody and like he didn't want to be there. He spoke way to quick as though he just wanted us out of there BUT couldn't fault the car or price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JAMES - 03 March 2020
" Ok "
" Was given a petrol instead of a diesel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DERICK - 02 March 2020
" All in all good value for money, very helpful staff "
" Could not listen to my iPod due to USB port removed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by JOSEPH - 02 March 2020
" Very easy "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RUSSELL - 02 March 2020
" As per comments in Box 3. "
" Everything was fine, but my credit card is still blocked by 1,500 Euros a week after returning the car. Please can you fix it? Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 29 February 2020
" Great car great service thank you "
" If it was made clear in my initial booking email then I would've made sure I had a credit card ready to go with a balance of £2k was a surprise when picking up the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 28 February 2020
" Overall, I was happy with this rental from Flizzr. I would recommend the company and will probably use them again myself. "
" Professional and personal check-in experience. On inspection of the car (in snow), some minor damage was discovered that had not been noted on the rental form. This was photographed by me and hand amended on the firm by staff. Drop off experience was quick and easy with no issues. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KATY - 28 February 2020
" No complaints "
" All good - nice staff and very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 28 February 2020
" Very easy to conduct business with Budget. Same as booking it online with yourselves "
" The whole exercise of hiring the car was so easy and quick. Same as returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 27 February 2020
" good "
" good deal "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GUSTAVO - 27 February 2020
" Easy to book, great prices. Free customer service "
" Easy and fast at collection of the car. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANITA - 26 February 2020
" Thank you for great service. "
" Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERALDINE - 26 February 2020
" Spent 3 days in a stinking car, had to buy Air freshener just to be able to drive around in the car "
" The car absolutely stunk of sick or sour milk but had been disguised by lots of air freshener so I would not notice until I got on the road too late to turn back in the Dublin traffic "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KATE - 26 February 2020
" It was ok "
" Car wasn't completely clean when I picked it up. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MAUREEN - 25 February 2020
" Dire "
" Not quite sure what I paid Auto Europe for (paid £38) as I was then charged €208 bu Budget and refunded €64 on my return. No filling point at Budget when returning the car, so I was charged €26 for one bar of petrol. One bar would equate to approximately €5.. Overpriced car hire for a corsa car for 3 days, would not recommend Budget at all. Unfriendly staff on returning the car hire. Given a sat nav without a window connection. Poor service. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by KATHLEEN - 25 February 2020
" Very efficient staff at knock airport "
" Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 25 February 2020
" Good value for money "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by DAVID - 25 February 2020
" Great service at Knock airport "
" Great service at Knock airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ANNETTE - 24 February 2020
" Excellent "
" Always helpful and friendly, fab car this time. In Ireland 6 or 7 times a year and will def use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by FRANCIS - 24 February 2020
" Excellent "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DIARMUID - 24 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 24 February 2020
" overall it was good. drop off is a breeze . thanks "
" pick up was a pain. loads of ppl queuing and only one staff member was working. we are talking about weekday between 7-9 pm. the car was great. clean and new. if you want a compact class you need to book a higher class and so on. at budget Renault Clio is classified as a compact car. intermediate Is a Renault Megane in budgets book which is weird. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACQUELINE - 23 February 2020
" very good company happy to recommend "
" easy collection & really efficient & helpful staff at Dublin. drop off simple & efficient as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 23 February 2020
" easy to book and customer care very good. "
" very helpful when flight was diverted from Knock to Shannon. Still gave us a car, but had to pay and extra fee, which was €65 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 22 February 2020
" Driver of minibus from airport was out of his cab quickly to load our luggage. Lovely man, asked who we were flying with and dropped us off in no time "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARK - 22 February 2020
" A very positive experience no issues with car etc and will definately use Budget again "
" As 5 below "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 22 February 2020
" Good "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD MARK - 22 February 2020
" Wipers were falling apart Brakes didn't feel right (auto car) Passenger mirror useless Car wasn't ver clean including dirty inside of windscreen Collected in dark unable to see the 6 pages of damage sent to me via email Only had rental for 48hrs had to phone and get car exchanged, very poor car from Dublin airport Hertz/Dollar/Thrifty "
" The car collected in the dark had 6 pages of damage sent to me, it was pointless checking it as every corner had a knock, when we left around5 miles down the road there was rain, when used the wiper blades fell apart, the brakes didn't feel right and the left mirror wouldn't adjust electrically, when manually adjusted dropped when you went over a bump "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by LIAM - 21 February 2020
" No problems at all "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVE - 21 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MALCOLM - 21 February 2020
" Same as No 3 "
" It would of been very helpful if someone would of walk me around the car , I could not find the boot release or were to plug in the USB adaptor, Also I was expecting to have a sat-nav , Apart from that the car was very nice. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 21 February 2020
" My car was not at the correct bay and when I went back into desk I was spoken to immediately and all was sorted. "
" very easy and quock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PHIL - 20 February 2020
" Staff great upgrade on arrival very satisfied "
" Very easy both the pick up and drop off Helpful and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JUDY - 19 February 2020
" Hidden costs a problem thought was getting good deal would have been cheaper to drive myself not at all impressed "
" The hidden costs are ridiculous "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by CAROLINE - 19 February 2020
" Easy to book and everything was exactly as ordered. Would definately use again. "
" Very friendly staff. Everything as booked. Would definately use Budget again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EILEEN - 19 February 2020
" Great price and service. Was concerned the first time as I hadn't heard of Flizzer but they're a part of Sixt "
" Great car fantastic price. It's the second time that we've used Flizzer in Dublin and we'll certainly be using them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EDWIN - 19 February 2020
" Free upgrade, the most competitive quote anywhere (just buy your insurance excess before you book) - you'll need a credit card at the airport (debit cards aren't accepted). "
" Amazing - the staff at Knock Ireland West are great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 18 February 2020
" ready to book again "
" speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALFRED T R - 17 February 2020
" Would use the service again as very good value "
" Standard of service was competent and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by JOHN - 17 February 2020
" Competition and easy process "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 17 February 2020
" Average "
" Average "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by MONICA - 17 February 2020
" Kathleen & Kevin always make the process of car hiring a smooth one & above all else put the customer first providing a personalized & friendly service. Always know your 'home' & in safe hands when you see them both on duty "
" I always find Thrifty/Hertz at Knock airport provide a fast, friendly & good value for money service. With the ever efficient & friendly Kathleen on the desk & of course Kevin at car pick up, always there with a smile & ever helpful & of course their very small team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KERRY, IE - Reviewed by DANIEL - 16 February 2020
" Very competitive pricing, good choice of cars. "
" Great customer service, fast and easy collection and drop off. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 16 February 2020
" Great prices and service "
" Consistently good service ,quality cars and smooth system "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DARAGH - 14 February 2020
" See above comment "
" On my voucher it stated that the pickup would be at the arrivals hall but when I arrived I was told that I had to go to the remote car hire area . Since we had a late night arrival ,I had to wait outside in the cold and rain with my young children, I was very unhappy. Also I felt that the counter staff were trying to get me to pay for an upgrade as my booked car wasn't available at the airport. I would not use budget again or recommend it to anybody. Regards Daragh "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
KERRY, IE - Reviewed by ANTHONY - 14 February 2020
" Used several times in past and always been good "
" Has always been good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by LORRAINE - 14 February 2020
" Didn't really deal with Auto Europe - it was Budget stand who dealt with my rental "
" Affordable rental, friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANDREW - 13 February 2020
" All good. "
" All good, no hard insurance sales pitch at pickup! How it should be!! All explained clear and concise by friendly and attentive pick up staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WAYNE - 13 February 2020
" I feel the whole process lacks integrity and frankly I would wholly and actively recommend people never to use this service! "
" I paid for the rental on line and was then asked for a deposit of €2500 or to pay another €90 despite already paying to waive excess. I felt cheated. I would actively discourage anybody not to use this company. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CORK, IE - Reviewed by ASHLEY - 13 February 2020
" Nice lady on desk "
" Straight forward, no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 13 February 2020
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADRIAN - 13 February 2020
" Good value. "
" Our vehicle was fitted with SatNav but this was not updated to include M17 which has been there some while now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by COLETTE - 13 February 2020
" Just answered this question at no3 "
" Very friendly fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by ANTHONY - 13 February 2020
" Overall very impressed with auto europe. Excellent value and good service "
" Cant beat the value for money. Counter service was adequate. Vehicle was in reasonable condition although did have some minor damage and was a very basic specification. Cant really complain for the price though! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by ALAN - 12 February 2020
" What experience "
" Wasn't able to take the car as I didn't have a credit card I have 3 debit cards but you don't accept them so thanks for ruining my holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHELLE - 12 February 2020
" Easy to navigate website, good value for money "
" Quick and easy pick up and drop off, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 12 February 2020
" Will come back again next year "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILI - 12 February 2020
" Very happy with the service. "
" Very Professional personal from pick up to drop off thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 12 February 2020
" Very good. "
" Swift, friendly and efficient. Counter person Elaine very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 11 February 2020
" I always use Auto Europe as I feel I get good value for money and I regularly recommend the service to friends "
" Very quick and efficient getting car sorted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTOR - 10 February 2020
" see above "
" it was disapointing i took all the insurance out on line and then when i get there i have to take there full insurance as well so the car went from 47 pounds toover 200 so i dont think i will use thrifty again thanks "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DAVID - 10 February 2020
" very good have used them many times never disappointed great service worth useing "
" nice cars mine had dent on bonnet not pointed out at pick up generally very good and would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by STEPHEN - 09 February 2020
" Very good "
" Very friendly staff. Excellent car although there was a scrape on it that was not documented but the lady added to docs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by JOHN - 08 February 2020
" Because of ease of hiring from them "
" Very efficient and nothing really I can complain about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by WILLIAM - 07 February 2020
" I find auto europe one of best comparison sites for car rental very often the offer full insurance as part of their deals "
" Have used budget frequently over last couple of years never had any real problems with them. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by NIGEL - 06 February 2020
" Good price, good options on website "
" Good price, efficiently and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAGGIE - 06 February 2020
" 1. No email confirmation received so had to check the night before for confirmation. 2. Had a lot of difficulty trying to open the petrol cap. No instructions as to how to do it. Asked a gentleman at the petrol station where I filled up and he couldn't open it! Instructions would be very helpful as all petrol caps are different. 3. Gears "played up" during the weekend... put car into drive but car showed " N" on dashboard. Took several attempts to get it sorted. This was stressful as my visit to Ireland was for my mothers funeral. "
" 1. No email confirmation received so had to check the night before for confirmation. 2. Had a lot of difficulty trying to open the petrol cap. No instructions as to how to do it. Asked a gentleman at the petrol station where I filled up and he couldn't open it! Instructions would be very helpful as all petrol caps are different. 3. Gears "played up" during the weekend... put car into drive but car showed " N" on dashboard. Took several attempts to get it sorted. This was stressful as my visit to Ireland was for my mothers funeral. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by MARK - 06 February 2020
" I expect a full refund for my denial and inconvenience "
" The assistant at Hertz refused to rent the vehicle to me as I was a day late on Sunday after I had to hire a van at the last minute on Saturday. He said I had to call Auto Europe where there was no answer so I had to hire another vehicle through Alamo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JAMES - 06 February 2020
" See previous comments. "
" Easy booking experience. Price for vehicle very good. Hired a small car which did the job for us. Clean and tidy. Staff at airport and rental company very friendly and efficient. Second time we have used FLIZZR and would definitely do so again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by HOWARD - 05 February 2020
" All good. "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GERARD - 05 February 2020
" Easy to book on the site, finds great rental deals. Auto Europe is my first choice to find car hire deals. Thank you! "
" Slight delay until I found that flizzr is part of sixth car hire. Friendly helpful pick up, spotless car, easy drop off. A great experience, thank you "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by NICHOLAS - 05 February 2020
" excellent experience "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STEPHEN - 05 February 2020
" Will use again "
" Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PETER - 05 February 2020
" Great service, great price, great car. I have hired cars in Ireland before and always had to pay additional and extortionate fees. Not this time, I will definitely be using this company again. 5 stars from me ! "
" Excellent service and the staff at the desk were very helpful, this is the first time I have rented a car in Ireland and not had to pay additional fees. Very happy and will be renting with Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GRAEME - 05 February 2020
" hassle free "
" Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARTIN - 05 February 2020
" Felt not supported at all with your company. "
" I wanted to cancel my booking as I wasn't able to travel due to an unexpected family emergency and I was told is not possible. Most companies would be able to do it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by MADELINE - 05 February 2020
" Straightforward, just what I needed after my flight and at the end of the holiday. "
" Good experience, efficient and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SAMAN - 05 February 2020
" I'm still waiting for me £100 refund. When will I receive this? "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by KATHLEEN - 05 February 2020
" easy to book and pick up "
" Few extra dents and scratches on car but these were acknowledged and noted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 05 February 2020
" Great service from start to finish. Good car "
" Great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 04 February 2020
" Pleasant experience. "
" Again, a very efficient service, delivered without fuss or hiccup. Helpful staff and clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by FERGAL - 04 February 2020
" Went smoothly "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by P - 03 February 2020
" As usual with Auto Europe everything was smooth and perfect. Absolutely no problems whatsoever. I have been and will continue to recommend Auto Europe to all my friends, family and colleagues. We'll done guys, to marks again. "
" Great, no problems at all. Great car and very speedy picking up and dropping off the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WILLIAM - 03 February 2020
" N/a "
" Only concern was that the person at the desk at Cork Airport was alone. He asked me to check car for any damage before departure and take photo and send it within 30 mins. That's ok if it was daylight, but as it was pitch black at 20.00 hrs. This was impractical. Otherwise everything was great and I will not hesitate to use you again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TYRONE - 02 February 2020
" All good "
" Top class service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 02 February 2020
" It's good value for money, and a fast service! "
" It's a great service. This was the fifth time I have hired a car from Budget at Dublin airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by REGINALD - 31 January 2020
" The staff were very helpful to resolve the card problem even though it took a long time to do, But I feel very out of pocket from the extra insurance cost due to no fault of my own. "
" I had a problem getting the car as I was unable to pay the 1500 euro deposit due to my visa Mastercard being bulk blocked as several cards had been fraudulently used. After an hour the manager kindly let me use my wifes card as it was a joint account and hadn't been blocked. It did then cost another 300 plus euros as another insurance had to be taken out as the original was booked in my name. I contacted yourselves by email asking for the original insurance cost to be credited back to me as it wasn't used on the car, but I've heard nothing back from you. Would you please update me on this. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIERAN - 31 January 2020
" Great customer service, pick up and drop off was seamless. "
" Great customer service, pick up and drop off was seamless. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SHIRLEY - 30 January 2020
" Great company never had any problems. Excellent service. "
" Great company, have never had a problem, 100% satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 30 January 2020
" Good booking system with a wide choice of cars. "
" Swift efficient service and a good, clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SHANE - 30 January 2020
" easy to use website, competitive pricing "
" quick efficient service and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GERRARD - 30 January 2020
" as above "
" easy access and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 29 January 2020
" Very satisfied "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 29 January 2020
" Quick and efficient collection and drop off service.friendly and professional staff. "
" I use budget car hire frequently and always get great service from the team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLM - 29 January 2020
" Excellent service yet again. "
" Excellent service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by NOREEN - 25 January 2020
" clear and easy "
" fast, professional and honest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 25 January 2020
" Insurance is always an issue, you never really know where you stand so you always end up paying more than the offered rental rate "
" At the counter I was told it was cheaper to bring back the car with a partially empty tank , it was cheaper than filling it myself. That can't be right? Also the pitch at the counter was about cost of excess so I went for full insurance which effectively doubled the rental cost. I was offered prepaid M50 Toll which was great. Very efficient pick up and drop off. Bus to pickup was timely. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JANET - 24 January 2020
" Pleasant staff. Efficient process. Tyre issues a pain. "
" Car was clean and fresh. Unfortunately after driving a very short time sensor picked up low tyre pressure. Tyres considerably under inflated and obviously not checked by Budget staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEMMA - 24 January 2020
" Extremely easy to get the car. Directions to my destination given. Excellent service. "
" Lovely friendly staff. All my questions answered. Absolutely no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 23 January 2020
" Overall good, I will use FLIZZR AGAIN. "
" Had to clean inside of windscreen. Very minor I know. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GARY - 23 January 2020
" Very good all round experience. "
" First time I have used Thrifty and will definitely book with them again , good experience in all departments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEORGE - 23 January 2020
" Xx "
" Ray at reception was very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by LARRY - 23 January 2020
" New car, no problems "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by TERRY - 23 January 2020
" Great price and clear booking system. "
" Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DIANE - 23 January 2020
" Easy to use booking system. Efficient service. "
" Excellent value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 22 January 2020
" No surprises, which is the main thing. "
" Lovely staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KERRY, IE - Reviewed by BEIRTI - 22 January 2020
" . "
" The Kerry branch stands out for truly excellent customer service. If only the other branches in Ireland were run the same way! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FIONA - 22 January 2020
" A few weeks after booking the car hire, I decided to pay for the full insurance to cover all eventualities. I had no confirmation email of this transaction, however the money was definitely taken out of my bank account. For 2-3 days prior to collection, I attempted to view/print my voucher in anticipation of my trip but was unable to as the website was down for maintenance. This meant that on arrival, tired after travelling, and with no voucher to show, I had no information as to which desk to approach. Having tried all the desks at Dublin airport, the last desk "SIXT" managed to find my booking. The final straw was then to discover that, despite the money coming out of my bank account for full insurance, there was no record of it and I had to pay the full deposit on my credit card. I therefore ask that you refund the payment made as it provided no cover in this instance. "
" A few weeks after booking the car hire, I decided to pay for the full insurance to cover all eventualities. I had no confirmation email of this transaction, however the money was definitely taken out of my bank account. For 2-3 days prior to collection, I attempted to view/print my voucher in anticipation of my trip but was unable to as the website was down for maintenance. This meant that on arrival, tired after travelling, and with no voucher to show, I had no information as to which desk to approach. Having tried all the desks at Dublin airport, the last desk "SIXT" managed to find my booking. The final straw was then to discover that, despite the money coming out of my bank account for full insurance, there was no record of it and I had to pay the full deposit on my credit card. I therefore ask that you refund the payment made as it provided no cover in this instance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by MARY - 22 January 2020
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EDEL - 21 January 2020
" Nice staff and good value for the hire "
" Nice staff and good value for the hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DONAL - 16 January 2020
" Y "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SIOBHAN - 16 January 2020
" The hire was is proportionately time consuming, the car was not as advertised - level of dirt and animal hairs likely reason for asthma attack "
" The car was filthy, not as advertised. Fuel level not as advertised Schedule of Condition differed greatly from actual car "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by LOUISE - 16 January 2020
" Overall my rental experience was very good with Thrifty "
" I would use thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONALD - 15 January 2020
" Very helpful with my booking query "
" It was only after I signed the contract that I was informed that I would be taken by bus to the compound, this in itself was not a problem, however my car hire started from the moment I signed on the dotted line at the airport desk and I did not actually drive the car away until more that half an hour later. This then meant I had to return the car half an hour earlier than I planned causing more waiting time in the airport than was necessary. There were numerous scratches on the vehicle and the emblem missing from the back none of which were itemised on the contract and as we were told to just drive away before taking photos that is what we did but I hope that there are no arguments now about the condition of the vehicle as no staff member came out to the car with us. As this was my first time in Ireland I was concerned about the toll situation and it would have been nice to know at the beginning of the car hire that the tolls are charged to my credit card at the end of the hire period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KERRY, IE - Reviewed by ENDA - 15 January 2020
" Very easy & efficient transaction "
" A verry good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIOBHAN - 15 January 2020
" Good "
" Had my car in the terminal as per my request "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ROBERT - 13 January 2020
" All went very smoothly and fast "
" Very easy and pleasant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH GERARD - 13 January 2020
" All fine except for damage to car on pick up. "
" Email sent with damage to car did not match actual damage. Said it was dented at back passenger side when it was covered in scrapes. Impossible to see at 11 pm when collected. Noticed next morning. Took photos of damage and because of metallic paint photos where not clear at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PATRICIA - 13 January 2020
" Excellent "
" Everyone very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 13 January 2020
" All good tks "
" Flowed well fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 12 January 2020
" Made for a lovely few days with family "
" Wonderful experience hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SINEAD - 11 January 2020
" It was a very good service, I thought I was getting a Renault Clio and given an Opel Corsa which was fine as it was a small car. I'd use the service again. "
" Staff was friendly & helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by KEITH - 10 January 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NIAMH - 10 January 2020
" Super service, very happy "
" Great company - can't fault Them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by PETER - 10 January 2020
" Frustrating to have to wait at the desk for 5 to 10 minutes "
" Fine but had to wait in a queue "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by BERNARD - 09 January 2020
" The parcel shelf in the hire car was missing? It was shown as being in the vehicle on the paperwork - lucky I spotted it before we left! Otherwise they would have charged me! Dropped off the car - there were no staff available to check the car was was all ok? Haven't heard anything to the contrary? So will have to check my credit card bill to see if anything has been deducted? They could and should have just let me know everything was ok - it's not my fault they had no staff available to check, all they had to do was call or text! "
" Hi good car good price. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
KERRY, IE - Reviewed by PETER - 09 January 2020
" All as good as it could have gone and it was the cheapest car available at the time "
" All went swimmingly well. This was a small and very efficient vehicle which was all that I needed. The Thrifty staff were polite, quick and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 09 January 2020
" Great value. I've booked with auto Europe many times. Everything with the booking always runs smoothly. "
" Counter staff were Polite and helpful. But my car wasnt ready and I had to wait nearly 40mins after I gave my details. Carpark was really empty. Didn't look like there was enough cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BARRY - 08 January 2020
" I have been using Auto Europe for over a decade now, and have always been delighted with the service. "
" The service I received was excellent! The only very slight downside were the cigarette burns on the driver's seat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SHARON - 07 January 2020
" Easy efficient transaction "
" Large deposit put in credit card as did not take out extra insurance. No damage noted on paperwork prior to collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CORK, IE - Reviewed by DAVID - 07 January 2020
" Am no longer happy withe brokerage model as this is a cumbersome way of doing things and inefficient from a cash point of view "
" Thrifty great The service provider less so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by TRACEY - 07 January 2020
" quick, efficient and friendly service. "
" quick, efficient and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 07 January 2020
" Although the staff were efficient and very polite, the car booked versus the car supplied was so vastly different, I doubt I'd use the service again "
" Vehicle type required and booked was not available - BMW, AUTOMATIC 5 series was the booking and the vehicle supplied was Kia Manual SUV - far from the same or in any way equivalent "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by LUKE - 07 January 2020
" So simple, so easy & very efficient. Will without a doubt use again "
" Couldn't have been easier or better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 06 January 2020
" We had a great experience except that we were charged $1332.79 to rent a car, the one I had reserved and paid for was too small so we had to pick a larger car which cost me an extra $783.03 on top of the $549.79.. "
" Very pleasant but failed to give me an overall price when asked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EDWIN - 06 January 2020
" No issues with Auto Europe. Smooth transactions and communication as always. "
" Vehicle was a Skoda Fabia. Not impressed with it. I've been supplied with better vehicles in the same class before. Price was high too. I assume that hire companies are jacking the price because it was Christmas. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CHERRYL - 06 January 2020
" Thanks for helping with the last minute change to our schedule - good service. "
" we had to postpone our pickup but it was all handled well by Auto Europe and Sixt staff - no fees or charges just great customer service. Everything else just worked - no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MIGUEL - 05 January 2020
" Good experience in general. Recommended "
" It is a bit annoying that no matter what you contract, you are always pushed to get additional insurance. Please stick to your offer upfront. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SINEAD - 05 January 2020
" I had realised I booked the vehicle a night short of my requirements. I called the day before only realising after looking at my flight details and my car rental details that there was a miss match. I did call Autoeurope who were courteous but unable to amend my booking without charging me almost £300 for additional day which is extortionate. "
" The car I was offered 1st after being told they would give me a good car was dirty and the driver seat could not be adjusted such that I could see over the dashboard properly. I went back to the desk citing the issues and they gave me another vehicle which was better comparative to the 1st vehicle. Unless I complained they would have dumped me with I terrible vehicle. The return was easy and the person who collected the car helpful and courteous. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by DAVID - 05 January 2020
" Never been charged petrol deposit before but with this booking money taken out if bank account. Counter checkin rep miserable person and car pick up point agent very arrogant and unhelpful "
" Counter staff need customer relationship training. No smiles and jobs worth. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PHILIP - 05 January 2020
" Good car and efficient service at the airport, thanks "
" Good car and efficient service at the airport, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 04 January 2020
" Very pleased no faults "
" Very good and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ROSS - 04 January 2020
" Easy to do, but the guy behind the desk was miserable, and told us we were to pay £100+ on debit card for extra cover, even though other companies were fine to accept credit card without pin. "
" Everything ran smooth, however, if you didn't have a credit card, you had a debit card, you were forced to pay an extra £100+ for cover on the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JOHN - 03 January 2020
" See above regarding the original car which was not to standard for renting out. The replacement car was fine and delivered a long distance although tyres were flat. "
" Very poor standard of car which broke down needing replacement and losing me use for a full day of the hire period. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAUL - 02 January 2020
" Please see above "
" I have chosen this car provider because they were meant to be "at the airport" and advertised a decent car. Instead of an expected Golf, I was given old Renault. Simple car pick up took over an hour, which is unacceptable. It was longer than a flight from London! A huge delay to a short journey. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IVNA - 02 January 2020
" all good, nothing to report. "
" The only thing that ruined the experience was the actual car. Awful vehicle, no acceleration, struggled on the hills. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by ROBERT - 02 January 2020
" Repeat question 3? "
" Car not as offerred. Car had working faults with it- main beam not switching on immediately on actioning . Boot not spacious enough. Car condition incorrectly described before hire. Staff very friendly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by RYAN - 01 January 2020
" The hidden charge above should have been clear when booking. "
" They had a hidden charge of over 30 euros to drive into the north of Ireland. Other rental companies such as Thrifty and Hertz do not have this charge. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by NORMAN - 31 December 2019
" None "
" None "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MATTHEW - 31 December 2019
" See panel above question 3 "
" Excess waiver was very expensive - more than on Budget website. Car was advertised as Toyota Auris or similar. This car was an intermediate which I chose for larger boot space (has 412 litre boot). Car I was given was Nissan Juke which has a much smaller boot space (350 litres). Hence the car was not similar but much smaller. Also car had a warning light on the dash so had not been properly inspected. Turned out to be a low pressure light for the tyre so would have been easy to fix either by inflating or replacing. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CORK, IE - Reviewed by ELAINE - 30 December 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 30 December 2019
" Car a little older than I had hoped. "
" Fine "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by PATRICK - 30 December 2019
" no hassle, no fuss "
" EXCELLENT, user friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOAN - 29 December 2019
" Very good experience Very nice staff Good location "
" I had no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEPHEN - 28 December 2019
" Easy to book. Excellent pick up and drop off. Lovely clean car imside and out. Great value for money. "
" Excellent from start to finish. Excellent customer service. Car was in excellent condition inside and out. Any little scratches were clearly indicated on pick up. Great price for the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 27 December 2019
" Easy to use website, competitive prices. "
" Good and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CLAIRE - 27 December 2019
" always easy "
" always great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 24 December 2019
" - "
" Best car rental experience ever! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 22 December 2019
" Very good value. "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 20 December 2019
" Good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELAINE - 19 December 2019
" Car was very cold with a draught coming up through the floor "
" I want to pay the toll but had to leave quickly. I don't have the reg to pay it. Can someone send it pls? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOHN - 19 December 2019
" Good price as usual "
" I have used them before and as usual the people I dealt with were pleasant and helpful. The car had some unrecorded damage which I highlighted and they updated the system quickly and easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 18 December 2019
" Very happy "
" Very happy very economical. Excellent value and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 18 December 2019
" Very good "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by HUGH - 18 December 2019
" Excellent service.. will use again "
" Hire and drop off could not have been easier---very impressive.. everything explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNIE - 18 December 2019
" Good experience "
" Will be using budget again "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by CAROLINE - 18 December 2019
" Said what it did on the tin. Great experience no hassle just what I wanted Thank-you "
" Excellent service price and overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DESMOND - 17 December 2019
" Hired a car for one day however the experience we had from your team was incredible. will definitely use you again "
" Your staff had impeccable manners, everyone we dealt with was so helpful from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICIA - 17 December 2019
" I am a fan of Auto-Europe and use them on all my rental bookings. My preferred rental company is Budget, but I generally go with the cheapest offering for a mid-size 4 door unless there is little difference in price, in which case I chose Budget. "
" Everything was very polished, professional and friendly, I was very satisfied. Only one thing I did not like - I prefer it if your booking envelope gave a piece of paper indicating any existing damage. I do not have a good smartphone, not access to the internet in my destination, so I have no record against which I can check existing damage on the car before leaving the rental location. There was no problem on my return with Budget, but I have experienced problems with several rental companies in the past. I preferred to older method where any damage was noted on paper at the time of pick-up. Could this not be done with a 'print screen' facility at the counter? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ENDA - 15 December 2019
" From the initial booking to dropping of the car was very easy "
" Budget have never let me down "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 15 December 2019
" Overall very happy. I have been using Auto Europe for several years now and have always been happy with the experience. "
" Good service did not have to wait long for courtesy bus pick up and drop off. Excellent value for money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MOIRA - 14 December 2019
" Simple online booking "
" Premium service for a budget rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by GARETH - 14 December 2019
" Quick and easy to see options etc. Good value. "
" Counter staff friendly and efficient. Car was a recent model with low mileage, but had all sorts of electronic issues that made driving it frustrating. Overall though the experience was perfectly satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GERALD - 14 December 2019
" Booked originally with Alamo, checking prices as I normally do before hand found that Alamo had disappeared from the list. Found Alamos own website was half the original price, when contacting Auto Europe unless is filled in a form etc they wouldn't match the price. Easier to cancel then rebook. However before the pick up date found Enterprise price as almost the same. "
" One of the few companies that provide cars for over 75s with no fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CORMAC - 14 December 2019
" Excellent "
" Very good very efficient staff will use Thrifyt again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 13 December 2019
" Excellent service. "
" Very friendly and professional staff Always a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 13 December 2019
" Very smooth collection and drop off "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 13 December 2019
" No problems "
" Lovely car but very low so difficult to get out of it.Staff very professional and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by MARY - 13 December 2019
" Very easy to navigate website. Good car hire experience. "
" I was pleasantly surprised at how smoothly everything went. Had read some negative feedback on internet, so was worried picking up the car. But pick up & drop off were speedy. The price was loads cheaper than Budget, who I have used for over 5 years. I will definitely be booking Thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARTIN - 13 December 2019
" Wonderful "
" Cork. The staff were excellent as was the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDA - 13 December 2019
" Will definitely use Budget when o visit Dublin. "
" Very good and reasonably priced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JUNE - 12 December 2019
" The car was pristine and the service was excellent couldn't ask for anything more thank you "
" Excellent customer service and the car was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRYAN - 12 December 2019
" A little worrisome when I have to record damage to a car and drive away without anyone in Budget acknowledging the damage. "
" I was informed at the check-in bookings office that the car had "no damage" - when I collected the car, I was asked for the form where dents and scratches are recorded. I didn't have this form, nor was it ever presented to me (except in electronic form which I received subsequently. I was told to record any damage before driving away. This I did....but I just want to highlight that there were a LOAD of scratches and dents on the car... Obviously the "no damage" attestation needs to be amended on this particular car, or the next hirer might not be as observant and will drive away only to be charged on their return for pre-existing damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 12 December 2019
" This was a vast improvement on the car we had in September "
" There was a huge improvement in the condition of this car from Sept. It was fairly new & very comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULA - 12 December 2019
" very quick and efficient and great value "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 12 December 2019
" very smooth process...just waiting for my credit card to be refunded.. normally done within one week and have never had any problems with it. "
" easy pick up and drop off..helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETER - 11 December 2019
" Everything was fine except for having to pay for an extra days insurance "
" The lady at the desk was brilliant very helpful. the only downside was when i took out comprehensive insurance from 1pm Friday to 2pm on Sunday i was charged for 3days insurance for the extra hour which i think was unfair "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by JOHN - 11 December 2019
" IF AT ALL POSSIBLE I WOULD APPRECIATE A REFUND GIVEN THE CIRCUMSTANCES "
" UNFORTUNATELY DUE TO MY MOTHERS ADMISSION TO HOSPITAL I WAS UNABLE TO MAKE THIS TRIP OR TAKE THE CAR HIRE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 11 December 2019
" Auto Express is my only choice for car rental. Superb every time. "
" Seamless as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARIA LUISA - 11 December 2019
" Very good "
" Very easy to check in and out, very nice and efficient staff and very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 10 December 2019
" Car was fine, booking with you very good. "
" The booking assistant said the extra cover I bought with you was not really sufficient, and if I had an accident or issue I would have to claim the money back from you after, is this correct ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALASTAIR - 09 December 2019
" See above. "
" I always have to cross into Northern Ireland. Budget charge about 30 euro. After a bit of digging I found that Hertz group don't, so although they charged about 5 euro more up front it's well worth getting a car from them. I suppose you know this already and if I had just asked you then it may have saved me quite a bit of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NEIL - 09 December 2019
" Simple and efficient service. "
" Efficient and pleasant service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 09 December 2019
" Can not fault my experience with flizzr. I will recommend this company to anyone that asks me about car hire . The service and value for money was second to none "
" Can not fault my experience with flizzr. I will recommend this company to anyone that asks me about car hire . The service and value for money was second to none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 09 December 2019
" Not happy with waiting so long for the bus to off-site office. Car was very good and impressed. "
" Very happy apart from the fact that the details of car stated that car was available from terminal building - it was not - had to take bus out to off site office and had to wait over 20 mins for a bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DONALD - 09 December 2019
" Very friendly and helpful. "
" Pick up and drop off excellent. Particularly appreciative of the lift to the bus station from the drop off point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 09 December 2019
" easy to use, no problems "
" Very good car, suited me very well. No collection at airport, sent to office on shuttlebus. Good service but i have an issue with everything done by phone with no paper. i do not have a smartphone so could not get any evidence of existing damage to the car. Would think twice about using thrifty again because of this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MIGUEL - 08 December 2019
" As above "
" Great the staff were first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 08 December 2019
" I have used Autoeurope for many years and have always found them to be efficient and price competitive "
" I was told that the only damage to the car was scuffing to one alloy. Luckily I noticed that there was significant damage to the passenger door which in my view could not have been missed by Flizer staff, had I not spotted the damage and emailed photos to Flizer customer services, I would now be paying for it. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
KERRY, IE - Reviewed by FREDERICK - 08 December 2019
" Very Good Value "
" Efficient operation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GERARD - 08 December 2019
" All good will definitely use again. "
" from start to finish service was great. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOSEPH - 08 December 2019
" As above #3 "
" The car hire process was very smooth and the initial hire quote very competitive but the added Insurance costs are a COMPLETE RIP OFF "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 07 December 2019
" Great "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 06 December 2019
" Worst car hire experience of my life!! I paid for full insurance cover when I booked the car online. For Budget to then inform me that I'm actually not covered with them is ridiculous. And it's also ridiculous Budget can't provide basic windscreen cover! A 200mm crack in the windscreen due to a stone chip thrown up by another vehicle is completely outwith my control! Further, at no time during collection of the vehicle did your staff mention the insurance cover I have paid for would not be honoured by Budget. This was not damage caused by careless or poor driving, this was a stone thrown up which is not an unusual occurrence. That is why insurance companies cover windscreens and charge a minimal excess. For Budget to then charge me over €731 is a scandal! An absolute disgrace, shocking service and an unbelievable disregard for paying customers. I will be making this as public as possible in the hope that other customers will not get robbed by Budget for events that they have no control over. "
" Worst car hire experience of my life!! I paid for full insurance cover when I booked the car online. For Budget to then inform me that I'm actually not covered with them is ridiculous. And it's also ridiculous Budget can't provide basic windscreen cover! A 200mm crack in the windscreen due to a stone chip thrown up by another vehicle is completely outwith my control! Further, at no time during collection of the vehicle did your staff mention the insurance cover I have paid for would not be honoured by Budget. This was not damage caused by careless or poor driving, this was a stone thrown up which is not an unusual occurrence. That is why insurance companies cover windscreens and charge a minimal excess. For Budget to then charge me over €731 is a scandal! An absolute disgrace, shocking service and an unbelievable disregard for paying customers. I will be making this as public as possible in the hope that other customers will not get robbed by Budget for events that they have no control over. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CORK, IE - Reviewed by LEO - 06 December 2019
" friendly and helpful "
" great service with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 05 December 2019
" Very good! "
" Okay "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAYMOND - 05 December 2019
" No complaints - all good as expected. "
" No problems - efficient and pain free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 05 December 2019
" Have booked with Auto-Europe many times now, and am completely satisfied. When things went wrong (a claim on a hire in 2017), Auto-Europe sorted it out. "
" Great overall - long queue on Pick-up though with 1-2 staff only at the counter "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by JAMES - 04 December 2019
" waited until 08.15 am to hand over the vehicle but no staff arrived. I would have preferred to have my car given the all clear before I went into the Terminal . "
" everything was fine at the rental desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RHONA - 04 December 2019
" Really disappointed to have been mis-sold services. "
" I booked to collect the car in terminal in Dublin airport T2, according to the Budget staff at the desk, this is not a service you (auto-europe) can claim to offer. I chose to use your company solely on this option - your costs were higher than other services, but I felt that the easy in terminal pickup was worth it. I had actually used your services once before (last year) and collected the car in terminal, but I found out on Thursday that this was soley down to the Budget staff arranging for a car to be available for me in terminal. This wasn't an option for them on Thursday. You're mis-selling your services and I won't be using your company again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 03 December 2019
" good selection of cars. Hassle free. "
" Friendly efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MARY - 03 December 2019
" If a customer has their own annual excess policy, there should be no need to attempt to sell "scare mongering" policies - I was told my policy might not include a tow-truck!! If a customer tells you they will return car fully fuelled - DO NOT DEBIT - as with the "excess insurance" an amount can be reserved without charging the customer. "
" The reason I am not satisfied on this occasion is that I have used Budget car rental with Kerry airport many times recently without the need to create a charge/refund for any "additional extras" on the car hire fee. On this particular occasion my credit card was requested twice (one for fuel and one for "reservation"). I had already agreed to return the car with full fuel and on my last few visits there has been no need to "charge". If you are going to change your mind and re-introduce a charge/refund system, why can you not debit/credit in the currency of the card. I really do not see why the refund to my credit card is less than the original transaction. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARIAN - 03 December 2019
" no comment "
" pleased overall but condition of vehicle was poor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by JOHN - 02 December 2019
" Just fine "
" Just as I would expect from any company friendly efficient and no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by LEONARD - 02 December 2019
" Extremely swift booking process and excellent price for car hire in Republic of Ireland "
" In terminal quick service at desk car in good condition very clean no problems at all. Deposit to cover possible damage and refuelling refunded back to credit car within 2 days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 29 November 2019
" great experiance overall got what i wanted with helpful service from thirfty hertz "
" really good overall experiance, i assume there was nothing else wrong as i have not heard back. so thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JUNE - 29 November 2019
" I usually have a very positive experience and think the service is fantastic for the cost but on this occasion the customer service was not the best "
" The staff member was agitated and not very friendly due to a computer problem. I was informed to pick up my contract on drop off to which I requested it be emailed to me. Response was I can't do anything the computer is broken!! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARY - 29 November 2019
" Never, I have been conned "
" I was told at desk it would be advisable to take out 'supercover insurance' as most people do that. and was told it would be 20 euros extra. so i agreed. when i returned the car found out that it was 20 euros per day, so have incurred an 80 euro charge for nothing. I have been totally conned by Thrifty staff into paying for something I did not need, and not told the truth about charges. I am very upset by this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DOUGLAS - 28 November 2019
" No issues "
" Polite, professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARK - 28 November 2019
" Budget kept the €1500 security deposit for 32 days totally unacceptable!! "
" Very Disappointed because they held on the the security deposit for 32 days!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BERNADETTE - 28 November 2019
" Auto Europe are easy to book with online and have always been very helpful if I've needed to phone them. "
" I regularly use Budget and cannot fault them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEAN - 28 November 2019
" The whole experience was hassle free. Felt a level of security having the voucher with Auto Europe so it wasn't just us versus Thrifty. "
" Pickup and drop-off was quick. They had us sign at the counter before we examined the vehicle, and I expressed some concern. But they assured us that if we went out and discovered more damage on the vehicle than was agreed to come right back in and they'd change the agreement. So watch out for that. Although we didn't have any issues in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARY - 28 November 2019
" Great service, no hassle "
" Great service, no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GERRARD - 28 November 2019
" All good, the only thing i dissagree with is being a loyal customer the prices change to much. "
" i would say Staff are efficent polite and curtesy, easy access in and out. Regular visitor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JANICE - 27 November 2019
" quick to drop off too. "
" quick to get the car....but then quiet time of year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANGELA - 27 November 2019
" Easy to book online and very good value. "
" Very good experience with Thrifty, quick and efficient. My only concern is that they have not released the amount blocked on my credit card (by Hertz) even though the car was returned in perfect condition at 1.00pm Thursday 21st Nov and its now Wednesday 27th Nov. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHEL - 26 November 2019
" Fantastic value, good cars, on airport location, what's not to like "
" After car dropped off I still have no confirmation of deposit return or all ok with car etc?? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 25 November 2019
" See answer to comment 3. "
" I am a regular driver every day. I find it a nuisance having to provide Doctors letter and insurance when picking up the vehicle, especially as the doctor makes a charge which increases every time of asking can this problem be overcome??. Your comments please "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULINE - 24 November 2019
" Smooth, easy process with Autoeurope, as always. "
" Only annoyance is that they tried to sell me a sat nav at the pick-up desk, which I declined. Turned out the car had an inbuilt sat nav. Disingenuous of them to try to sell it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by CHARLES - 23 November 2019
" very good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RITA - 23 November 2019
" Everything went very well and smoothly "
" Everything excellent although they are holding onto my credit card XS security for a long time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by REGINALD - 23 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by LEO - 21 November 2019
" All in all a very easy and efficient pick-up and return. Great value for money. "
" On collecting car receptionist was very efficient spotting damage that I had missed on inspection of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARK - 21 November 2019
" Would certainly book again "
" Completely stress free experience. Excellent throughout from booking to dropping the car off. The staff involved were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 21 November 2019
" ? "
" ? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MARKUS - 21 November 2019
" Great service , friendly people from Avis/budget. Overall : Phantastic!! "
" Great service , friendly people from Avis/budget. Overall : Phantastic!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PHILIP - 20 November 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 20 November 2019
" Staff very compitant "
" Same guy at counter as previous rental. Easy quick and professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEMMA - 20 November 2019
" Auto Europe is great, we used them recently - Hertz, rubbish "
" This was a scam. The car was good value but the excess reduction was exorbitant. I have rented cars in 7 countries & this was by far the most expensive I've experienced. The car was scratched, in a terrible state, the SD card had been removed & we therefore had to get a GPS. I will never, ever use Hertz again "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by JOHN - 19 November 2019
" All fine "
" Car not cleaned terribly well. Sweet papers inside and outside had tar and dirt around lower half of car made checking car take longer.marks on car not recorded but I got them recorded before I left..otherwise everything excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KERRY, IE - Reviewed by MARGARET - 18 November 2019
" Good ,good customer service will be using the company again "
" Friendly staff and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATHLEEN - 15 November 2019
" The whole process was very smooth and eas, will recommend to others. "
" excellent, comfortable drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KATHLEEN - 15 November 2019
" Excellent! "
" Helpful staff, nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARGARET - 14 November 2019
" Overall a good experience from start to finish. "
" Always met with helpful and pleasant staff. Very efficient in getting my car sorted and on the road "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JOSEPH - 13 November 2019
" All was fine "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 12 November 2019
" The car was unexpectedly basic and higher mileage than l am used to. But perfectly serviceable. "
" A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ARKADIUSZ - 12 November 2019
" Used this rental service a few times now. Very happy so far. Many thanks "
" Very good experience. Was offered full excess protection but thought it was too pricey. Vehicle was very nice and clean. Very happy with this rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 12 November 2019
" As 3 "
" Excellent hire rates Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SHIRLEY - 12 November 2019
" Never a problem with auto europr "
" We are already still in dispute with Avis from an August rental with numerous extra charges added to our bill. This time I was so careful to double check everything. Car signed off on return with no issues and fuel tank checked as full yet Avis have charged me over 60 Euros for fuel. I now have to dispute again. My contract clearly full to full so I will never recommend them to anyone or use them again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by JOANNA - 11 November 2019
" reliable, efficient and hassle-free "
" reliable, efficient and hassle-free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 11 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KRISTIAN - 11 November 2019
" Another good experience with Autoeurope. "
" Straightforward enough. Car had some damage that wasn't indicated on the tablet when I collected it, i.e. scuffed alloy wheels, but this wasn't an issue when I dropped it off. only annoyance was that the aerial had been broken off the car so we couldn't listen to the radio. Fortunately we like playing eye spy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by MARCELLA - 10 November 2019
" i was very happy with my Car although as a little thank you I WOULD LIKE IF YOU COULD STRETCH TO AN UPGRADE FOR A REGULAR CUSTOMER!!!! "
" All employees that i was in contact with were really helpful and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 10 November 2019
" Would use them agaib "
" Always consistently good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 07 November 2019
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JULIE - 07 November 2019
" very very unsatisfied "
" i never actually got to get the car as staff were not helpful at "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KERRY, IE - Reviewed by JAMES - 07 November 2019
" the staff were friendly and very helpful "
" the staff were friendly and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by HELEN - 07 November 2019
" Booking was easy, my only slight concern is that it is not very clear from looking at the booking confirmation email what car hire company I am going through. I had to open up the link and search. "
" The staff were very helpful and experience was good however the car was not in very good condition. The car itself had not been through the car wash. Inside seats were stained and the car had quite a few dents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by THOMAS - 06 November 2019
" Straight forward process - booked on internet before and will do again if Autoeurope have best deal "
" Nice clean car, exactly what I wanted - no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 06 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CORK, IE - Reviewed by FINTAN - 06 November 2019
" Could not fault "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GARETH - 06 November 2019
" Booking was easy with all options well set out. "
" Thrifty have billed me €841 for superficial damage to a door. That's way out of line with the level of damage (a 1 inch scratch) and I will certainly be exploring alternative providers for future trips. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by COLIN - 06 November 2019
" Got car I wanted at a reasonable price With the cover I wanted "
" Easy hire. Offered upgrades BUT "NO" hard sell. honest agent.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RUBINCO - 06 November 2019
" Your representative at the airport was rude and not professional. She didn't explain the terms and condition and for that reason I have been charged extra money. Not happy at all. "
" Your representative at the airport was rude and not professional. She didn't explain the terms and condition and for that reason I have been charged extra money. Not happy at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORK, IE - Reviewed by PATRICK - 06 November 2019
" Happy with online part of process "
" Really sorry to say very disappointing customer service at pick up. Disorganised drop off process except lady at desk in terminal was very good. unlikely to ever use thrifty again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAYNE - 06 November 2019
" Very easy online site to use, comparing competitive rates across companies. "
" Elaine at Cork Airport was excellent. Efficient in handling paperwork and transactions, whilst engaging in conversation with all, including a busy child, putting everyone at ease. Elaine also gave good advise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEREK - 06 November 2019
" As above "
" A seamless experience, expected to be diverted to the off site pick up but provided a car in the terminal as weather awful thanks to Des. Was a little unclear about drop off as no merger greeter in the car park otherwise all very good and exceptional value. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 05 November 2019
" Hiring through AutoEurope appears fine but Thrifty regard you as another firm-kind of, I should hire direct. "
" Adele was abrupt-'credit card'!! My vehicle request was a 4door clio Also queried my age - accepted by U Given a skoda citigo automatic. Not good! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 05 November 2019
" Auto europe are always good "
" Not enough staff so had to stand for 10 minutes witing for key collection as no-body was available . the drop off was similar. One member of staff dealing with an accident claim and one doing admin so missed the bus back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by CRAIG - 05 November 2019
" Website design could be better, but pricing and range of providers is generally great. "
" Was charged for a tank of petrol in advance, instead of waiting to see if I honoured the Full-to-Full terms before charging me. If this is the new industry standard it stinks, particularly if I lose out on the currency conversion. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 November 2019
" . "
" Onboard computer kept raising warning messages regarding tyre pressure- Thrifty staff disinterested "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by GAREY - 05 November 2019
" Good service from Auto Europe, Thrifty let down by extremely poor drop off experience. "
" No one available at drop off point at Knock airport to inspect car. Walking around in the pouring rain/cold looking for a representative. Had to call the desk and was told to just drop keys in the box. I refused to do this because they held 1600 Euro on my credit card so I wanted the car inspected and the deposit released/signed-off. This seemed to irritate the person on the desk but somebody eventually turned up. Very poor experience, we travel to Knock at least twice a year and this has never happened preciously. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CORK, IE - Reviewed by TIM - 05 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DECLAN - 04 November 2019
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BERNADETTE - 03 November 2019
" The vehicle was two years old, loads of scratches and scuffs and the windscreen wipers needed replacing, I couldn't see through the windscreen when I put the wipers on, it was dangerous. "
" The vehicle was two years old, loads of scratches and scuffs and the windscreen wipers needed replacing, I couldn't see through the windscreen when I put the wipers on, it was dangerous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PAUL - 02 November 2019
" . "
" Booked a Toyota Yaris or similar, ended up with a Renault Clio which is a much less comfortable car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by DENIS - 01 November 2019
" See above "
" After 15 years of rental - 4 this year. I was refused rental - Nasty woman!! I obtained a car from sixt next door. Am now awaiting refund from you. My next rental will not be with Avis "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by OLUSOLA - 31 October 2019
" Decent car. Well cleaned ad good condition. Much appreciated. "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GRAHAM - 31 October 2019
" i always use auto europe "
" they were fine, they always are "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIM SHEENA - 31 October 2019
" I always use Auto Europe for my car hire. They have very competitive hire costs & this time I got a free upgrade. Very happy customer "
" It was a smooth and easy car hire experience with Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BESSY - 31 October 2019
" Very helpful "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIOBHAN - 31 October 2019
" Hidden charges, lack of transparency "
" Acquired an £80 charge to my cc on arrival home. Unable to contact by phone to find out why? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by SHIRLEY - 31 October 2019
" Wonderful service, thrifty all the way . "
" Extremely good service, staff very efficient and quick , no waiting around , lovely car, would recommend thrifty every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 31 October 2019
" autoeurope is great "
" I would recommend Thrifty if they continued to provide the cars from the aiport arrivals area and not from the car rental village.Getting on a bus after the flight is not the best start as thrifty had previously provided cars at the arrivals area. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SILVIE - 30 October 2019
" The information provided during the booking process was totally misleading and cost us much more money in insurance than anticipated. There were other charges we were not made aware of. You got yourself 4 very unhappy customers. I'm happy to provide more info over the phone, if anybody is interested. "
" Helpful staff, easy pick up and drop off. The link between Europe Car and Budget is terrible and lead to extra charges which were NOT expected. Also, I haven't received my petrol deposit even though its been a 13 days since I rented the car!!! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KIM - 30 October 2019
" Easy to book, the only thing I don't like, the way you get insurance but then they ask you to pay more instead of blocking a credit card. Why can't this option be clearer when booking? "
" There were a few scratches on the car that the advisor told me about but other than those, the car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CAROLINE - 30 October 2019
" Auto Europe is always good. Shame about thrifty this time. "
" Dirty car, no washer fluid and the air pressure in the tyres kept going down over the week of the rental. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by ANNA - 30 October 2019
" Your excess fees. We're much higher than some of your competitors so while the initial price was reasonable it overall worked out more expensive than my Eurocar that I had for 8 days "
" The engine sounded terrible and as the car had over 100k kms it felt like previous users had reved it to death. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JACK - 30 October 2019
" See above "
" At no point during the booking process was it made CLEAR that I would need a credit card rather than a debit card to hire the car. I do not have a credit card, and I missed my friends wedding in Ireland because you hid this detail behind a terms and conditions button that isn't obvious during the booking process . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IAN - 29 October 2019
" My only issue was that my booking did not inform me that Flizzr and Sixt appear to be the same company. We couldn't find the Flizzr desk and only on asking someone were we informed that we should go to the Sixt desk. "
" Everything you'd want from car rental - simple, efficient and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JEREMY - 29 October 2019
" very very good "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 29 October 2019
" All went as expected "
" All went as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 28 October 2019
" Booked an automatic vehicle but was provided with a manual gearbox. I am awaiting a left hip operation and this caused a lot of discomfort using clutch. "
" Booked automatic transmission Toyota Yaris but was supplied with manual transmission VW Up. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RENE - 27 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by GERARD - 27 October 2019
" Good service from Auto Europe "
" No budget rep. at drop off. Office closed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by ADAM - 27 October 2019
" Easy booking, great price and easy pickup/dropoff at airport "
" Very quick & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARK - 27 October 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 26 October 2019
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 26 October 2019
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KERRY, IE - Reviewed by CLARE - 26 October 2019
" Highly recommend the service provided. Very efficient and helpful staff at Kerry airport . "
" Easy to book on-line. Competitive rates. Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CLIVE - 26 October 2019
" Great service "
" Did what it said on the Tin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ROBIN - 26 October 2019
" Good service from all. "
" Great service pickup could be closer to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 24 October 2019
" Easy to book etc "
" It all worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 24 October 2019
" Great, friendly customer service from Ian in T1 Dublin airport "
" Efficient service provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 24 October 2019
" Went without any problems. "
" Excellent servise all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 24 October 2019
" Auto Europe are the best! "
" Fine, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by LISAJANE - 24 October 2019
" none "
" good value. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by GERALDINE - 23 October 2019
" I like renting from Budget. They know me now. I hire cars Very Frequent . "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TARA - 23 October 2019
" I would not recommend at all. Bookings are misleading and help team are anything but. Made the booking very stressful. Thankfully the staff at Budget were more than helpful. Still waiting on an email regarding service that I was told was being sent on Friday from AutoCar "
" The experience with budget was very positive and I would definitely book with them direct in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 22 October 2019
" Have used Autoeurope many times over the years and always give a great service.Have found that other companies cannot match their prices.Always pleased with the service given by Autoeurope.Would recommend.Thanks. "
" Never had any problem with Budget..never any hard selling to get extra money for excess Insurance cover (usually have annual excess insurance)...friendly and knowledgeable people at the desk.Nice easy experience and a good quality car.Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 22 October 2019
" Car Great, Staff Friendly, and Service excellent "
" Excellent service, quick and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BRIAN - 21 October 2019
" Good "
" Well I couldnt later the 10 to any other number. But better than budget and good to hand car over at end. Provided contact number on key ring- good practice. As good as fixit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 21 October 2019
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 21 October 2019
" Efficient, no-fuss service "
" Efficient, no-fuss service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 20 October 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SHARON - 20 October 2019
" The car was just right for our touring, as small enough for single track roads. "
" All went ok.... I did feel that an upfront payment of €185 to waive any damage was rather high, I decided against this & was told that €1500 would be debited to my credit card, in case of damage or an accident, this I feel is wrong as I was then unable to use this card as would have exceeded my limit, now I have to wait for this to be credited again. This part of the hiring I was not happy with. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by KENNETH - 19 October 2019
" Good Value "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by DANIEL - 18 October 2019
" good experience AND ALLWAYS USE AUTO EUROPE when I go to Ireland and need a car "
" the car was very nice and great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JESSE - 18 October 2019
" As above, as with every time a member of my family arrives in Ireland . "
" I am not sure if you are responsible , but the scam of the insurance situation in Ireland , is such a disappointing and cynical welcome to the country. To charge 17 euros a day on top of what insurance comes with hire , is unbelievable . also there is no option unless one has a credit card and runs the risk of paying a surcharge for any accidents. It seems to be across the board with car hire in ireland , so I can't recommend any companies. I also feel it is unfair that your staff have top implement this expense. The first car hire company that implements some change will get a wealth of custom . "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EVELYN - 18 October 2019
" Lots of dents,scuffs and dirty car. Thrifty Cork charged our credit card for damage that was already there,luckily we had taken photos. "
" Picked up a 19 plate car,which had lots off dents and scuffs and the rear number plate secured by cello tape. The car was also not washed properly. Unfortunately I didn't have time to go back to the office,but luckily I took some photos Of the damage. We dropped the car back and a couple of hours later found that Thrifty had charged our credit card over €188 for damage to a tyre. On checking our photos we could see clearly that the damage was there when I collected the car. They have refunded the money, the €188 but only after I sent photos to prove damage was there,but nothing extra. Really a very bad experience and only for our photos,a very costly experience. Regards Evelyn "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PETER - 17 October 2019
" Very good 10 out of 10 "
" Must say very good. Efficient very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 17 October 2019
" Always use auto Europe when hiring cars they use the best partners and are very competitive on price "
" Easy to book and easy pick up and drop off at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 17 October 2019
" I've used auto Europe a few times now, and have always had a good deal. I had to use the insurance a few years ago for a tire puncture (budget charged 150 euro!) but I had the money back within a week from the excess refund insurers who were quick and efficient with the claim. "
" Quick efficient pick up and drop off. The car, although new was feeling a bit rough, it had done 60,000km in a year mind you! - and being a hire car i doubt they were all gentle miles either. But it did the job and got me about ireland without any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOANNE - 17 October 2019
" Great value, fantastic service "
" Fantastic, quickly and friendly service! Absolutely would book with them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 17 October 2019
" Great price, never any problems "
" No problems at all, excellent friendly service at counter as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MARK - 16 October 2019
" Happy "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TRACEY - 16 October 2019
" As above "
" I had to cancel my trip ... so I didnt pick up the car .. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ALAN - 16 October 2019
" Excellent Service & Staff "
" Helpful and courteous staff, would recommend to friends & family "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 14 October 2019
" Overall a company that could do so much better if the staff were more professional and look the part and the vehicle ordered was something like what was offered "
" Ordered a Hyundai Tucson offered a dacia duster even though tucsons were available after some discussions a kia sportage was offered and accepted but not very professional "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTIN - 14 October 2019
" Very poor service "
" Gave me a high mileage car with multiple scratches, changed at the collection area, then charged me for an extra day when i dropped off at the same time as eventual collection (after added time)!!!!!! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 3
CORK, IE - Reviewed by DAVID - 14 October 2019
" very good all round "
" great staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARI - 13 October 2019
" I dont know what you want me to put in here but I wasn't very happy with Budget and I would like this to be fed back to them about the way I was treated. Also with regards to Autoeurope, Budget says that third party car rentals are not picked up on site but that parking is reserved for their own customers. So this should be looked at as I booked the car as I thought I was picking it up on terminal and therefore be quicker to get home after a long day travelling. "
" When I booked my rental from T2, Budget was not the cheapest rental company, but a recognisable quality brand and the car was indicated to be on terminal for a quick pick up. On arriving 2 men at the budget/alamo kiosk. were chatting quite friendly. I presented my voucher to the younger man with brown hair (mark?) I was told I had to get a bus to another desk where I would be dealt with. I asked why as I was expecting to pick up the car on terminal.. He was heavy handed with his response, It was not the content but the manner and tone in the way he delivered his response being a bit aggressive. I could only have that if I booked direct. Whatever way I booked I believe the service operative should deliver customer service with the minimum of polite interaction with a customer. The difference how he spoke to his collegue and me (the customer) was quite apparent, friendly chat to his mate on the bench and another reflecting a nonexistent need to give customer service to those who booked via a third party. There was then a big line of people at the bus stop and was informed the next bus would be there in 20 mins as he was the only driver - so I was to the depot rather than stand around in the cold. I was given a big car which I said I didnt want but there were no cars left but I could pay extra and get an smaller automatic. Thankfully I was able to change the car the next day but again I had to go to dublin airport. However it was very busy and I queued at desk when I eventually got served I was told to go back and hand the car back to be checked first. Then when I went to the return booth they were sending me to the other desk when I said I had been and was told to come down here. So experience was not great, could have been a bit more helpful on the car return as I had called so could have made it a bit smoother/quicker for me. Though I really feel that the budget personnel I first encountered should be sent to some type of customer service and maybe an anger management class of some description. I would like someone to acknowledge this incident because it really upsets me that someone think that its normal to speak to someone like that. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by NORAH - 13 October 2019
" Very good customer service from first booking to the actual pick up and drop off service high recommended "
" Budget care hire very good customer service from picking up the car to dropping it off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 12 October 2019
" Very happy with my experience "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by BRENDAN - 12 October 2019
" All good "
" Had to have vehicle rechecked for damage, the pictures and form showed no damage at all, however all alloys were badly damaged,?front bumper scuffed and numerous scratches and dents, accuracy of the damage report should be as is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by IAIN - 12 October 2019
" Car rental pick-up amazingly close to the terminal. The whole process from the rental desk to driving away took no more than 10 minutes. "
" Faultless service, the check-in agent even drove us to the departures entrance as it was pouring with rain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by DAMIAN - 11 October 2019
" Smooth, easy to book, collect and no problems. "
" Smooth and no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIAN - 11 October 2019
" A very satisfactory experience. "
" A very satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHARENDRA - 10 October 2019
" Booking the vehicle was easy and at a competitive rate "
" The agent who served me at the counter on receiving the vehicle was courteous and helpful. advised me on the vehicle types and presented me with a good vehicle that I enjoyed driving. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SEAMUS - 10 October 2019
" Great. For the. Price. "
" Clutch pedal was hard to press .was raining. I didn't complain as it was drive able & I did get. Ust to it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOHN - 10 October 2019
" Avoid Budget they could not give any customer care they just haven't got a clue. They really screwed up my travel plans and I ended up having to take a car which was below the size I booked. Absolute rubbish "
" Pickup was delayed by over two hours, many people had been waiting for more than thre hours. Staff were unhelpful and would not give information. Car recieved was a small car despite booking a mid size car. Shambolic disrespectful and uncaring "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by MICHAEL - 10 October 2019
" The whole process from price, pick up and return with Auto Europe and Thrifty was excellent. "
" The whole process of collecting and returning the car could not have gone better. An excellent service by Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ZBIGNIEW - 10 October 2019
" see above "
" On arriving/leaving the airport the desk it was not manned. Being directed to catch a mini bus outside the terminal. On arriving at the compound was then forced to pay a further 22 euros for "insurance" which I thought was already covered. Very poor show......... and when trying to call the office at 5.30 it was closed on Saturday afternoon it was closed with no means of talking to anyone! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RYAN - 10 October 2019
" Easy, quick and great value! "
" Efficient service and provided with a new vehicle. Have used previously and will most certainly use in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEDJAT - 09 October 2019
" Terrible. Very disappointed. "
" I was not aware when reserving a car that I had to present a credit card at the pick up point. You should have made this clear at the point of reservation in bold capitals. Therefore myself and partner were shocked to be told this in Dublin at the airport. We were stranded and had no alternative to wait 2 hours for a bus and then suffer a long 3 hour journey to the destination. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MICHAEL - 08 October 2019
" Very good car hire experience "
" Very friendly service and very reasonable price helpful staff would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 08 October 2019
" Staff were great. Shame about the car "
" Car was a Dachia.... not great. Warning light came on. Probably the worst hire car I've ever had.... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ROBERT - 08 October 2019
" All problem free easy and fast "
" Down point was that pick up wasn't at airport so you mislead people who make a booking otherwise all very good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ARTHUR - 08 October 2019
" As above "
" Full insurance is far too expensive "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 08 October 2019
" Easy website "
" Excellent service - friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LASZLO - 07 October 2019
" I would like to have an invoice on renting cost on the following company. SECUIANA S.A. Str.PACII, No.42 525400 TARGU SECUIESC; ROMANIA VAT. RO 3667158 Please send this invoce on ldobra@secuiana.ro Thank You very much. "
" Everything was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY - 05 October 2019
" Drop off/pick up service excellent. Never any delays. "
" Excellent service as always from Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK J - 05 October 2019
" Perfect "
" Absolutely Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by JOHN - 05 October 2019
" I have used autoeurope many times and always had first class service and great value. "
" A smooth and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOAN - 05 October 2019
" Efficient & friendly. "
" I encountered a horrendous experience with a green competitor in the car hire industry. I have used budget in every visit so far. They are friendly & efficient. Plus for me no hidden costs or extras. One car rental agent actually recognises me now. Adding that personal touch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 04 October 2019
" Easy to set up hire online. Great value excess waiver. Everything went very smoothly "
" Great value .Very efficient and courteous service from staff. Car was immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ELIZABETH - 04 October 2019
" As above "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHRISTINA - 04 October 2019
" .... "
" Disappointed with condition of 98500k, 2 year old Nissan Juke, the seats were very stained and the interior smelt of 'wet dog'! I also had difficulty in getting it into the reverse gear. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 03 October 2019
" Auto Europe should make it CRYSTAL CLEAR that funds could be blocked on the client's credit card for up to 3 weeks after the return of the vehicle. Unless the block is released within the next day, I will be doing my best to ensure my friends steer clear of your site by informing them of this situation. "
" There is an amount of Eur 2,200 blocked on my credit card 5 days after returning the car and I have been told by Budget that it could take between 10-15 working days for this to be released. This was NOT made clear on Budgets documentation and is COMPLETELY UNACCEPTABLE!! The block went on the second I collected the car; why can it not be released the second I have returned the car in a satisfactory condition? I did not agree to this and I will not be using Budget in future if this is standard procedure. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CORK, IE - Reviewed by DENIS - 03 October 2019
" I have never had a bad experience with budget or autoeurope over the last 25 years thanks "
" they were great as always could not ask for more thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JASON - 03 October 2019
" No issues with auto europe "
" Car was an absolute shambles and poor service both collection and drop off "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 1
CORK, IE - Reviewed by MAUREEN - 03 October 2019
" Very Good in Every Way. "
" Budget Car Hire are the Best and the Cheapest of All the Companies in Ireland. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 03 October 2019
" Very slick "
" Worked well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANN - 03 October 2019
" Easy to book at reasonable prices "
" No problems very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SYLVIA - 03 October 2019
" I've contacted autoeurope customer service to request a refund, more than 1 week later and I still haven't had a response. "
" The staff would not allow me to collect the car with a credit card that swipes, stating they could only accept chip and pin. Therefore i had to make alternative travel arrangements late an night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by GERALDINE - 02 October 2019
" Pick up very easy "
" I like Buget. No dramas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRIAN - 02 October 2019
" Overall very good service "
" Diarmuid O'Sullivan was very helpful and efficient at the desk in Shannon. Drop off was also very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STEVEN - 02 October 2019
" very pleased "
" Liked the megane GT line "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PATRICK - 02 October 2019
" All went efficiently "
" Expected a better grade of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KERRY, IE - Reviewed by KEVIN - 02 October 2019
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 01 October 2019
" Auto Europe has been my first choice agency for more than 10 years now. You always seem competitive, are helpful if an issue arises and the 48 hour change/cancellation feature is very useful. "
" No problems encountered. Very friendly staff at both ends and quick service. Car was perfectly adequate and as booked. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 01 October 2019
" From start to finish all went well, and the price was very competitive. "
" The staff were very helpful,and explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 30 September 2019
" Returning the car was a simple quick, pleasurable experience, onto the shuttle bus and into the terminal with no delay. Well done FLIZZR and SIXT how the service should be. "
" First time to use FLIZZR, very impressed the helpfulness of the shared desk with SIXT, it was quick, easy on my way to collect my car within a few minutes, at the collection point again my keys were ready, my upgraded car very nice and we were on our way down to Athlone in no time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JUDITH - 30 September 2019
" Whilst I found Auto Europe very satisfactory. Next time I think I would use another car hire co other than Thrifty , a company who would supply a car come over to car with you to check out whether all satisfactory and that it had a car manual inside for reference. I was on holiday after all I shouldn't have had to ask people how to do and find a. Certain thing in car how to turn radio on, how to open petrol cap etc., "
" I. Was disappointed that one of the staff did not come out to the car and showed me the workings of the car, as there was no handbook , and the model was a new one, I had to get help from friends to find how to open petrol cap for instance , found out on friends work computer. I found it totally disagreeable not to have a manual in glovebox. Also lot of scratches on car which the staff showed me on screen at desk, however my friend inspected it thoroughly with me and he went back inside to desk and pictures were updated. Otherwise all ok. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by KATHLEEN - 30 September 2019
" Hassle free "
" Pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by NUALA - 29 September 2019
" Aside from the price problem All was very good thank you. "
" The staff were excellent. However, I have been overcharged for the upgrade. We agreed on €7 a day and that is not what I have been charged. I will call tomorrow to discuss. Regards, Nuala "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHYLOMENA - 29 September 2019
" Very easy from start to finish... Excellent staff. "
" Staff were amazing and very courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAGGIE - 29 September 2019
" I would recommend "
" Car had quite a few scratches on it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by CLIVE - 29 September 2019
" Very long queue at pick up with long wait. Just volume of people. Apart from that, all good. "
" Very long queue at pick up with long wait. Just volume of people. Apart from that, all good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 29 September 2019
" Trouble free "
" A trouble free car hire experience. Thanks to all concerned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EILEEN - 29 September 2019
" It was all straight forward. Lovely gentleman who dealt with me. Would recommend. "
" Very efficient no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STEPHEN - 29 September 2019
" As stated above, I was not at all happy with the state of the car as it also had damage all the way down the nearside & 2 dents. As I have used you 4 times a year for some years, I would have expected a better quality car. I know from personal experience that you charge for missing hub caps so would have expected these to have been replaced before putting out to rental. I am annoyed that the damage mentioned above was not noted on the Damage Report Form as had I not checked the car prior to leaving the airport would probably have been charged for the damage. This is not the level of service that I associate with Budget. I will probably use you again in December and would hope for a car in much better condition in view of my loyalty to you. "
" When I collected the car it had 3 hub caps missing, of which only 1 was noted on the Damage Report Form,. It also had damage to the offside rear & to the bumper which also was not noted. I had to call over a member of your staff to note these down. I also took photos to prove that the damage was there prior to my collection of the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JAMES - 28 September 2019
" Simple booking process and great cars at competitive prices. "
" Flizzr/Sixt are for me the best in the business. No fuss, no hassle, just total efficiency from check in to return. I will certainly try to use them for my next visit(s) to Ireland. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICK - 28 September 2019
" Very good value and everything went smoothly would use again and happy to recommend. "
" Very good experience overall only slightly tempered by the expectation that the "on airport" location description wouldn't involve a bus ride to another location and finding that it in fact it did. Having said that the bus experience was good and the Hertz/Thrifty drop-off was exceptionally efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANCIS - 28 September 2019
" Drop off was very smooth, stupid that the company is called Flizzer when there are no signs to follow at the airport. Also is not located where the confirmation said. "
" Ridiculous that you buy insurance online then have to buy further insurance at the counter. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SUSAN - 27 September 2019
" It was very good "
" Had to wait half an hour for vehicle to be ready. Also why do I have to pay extra to go into Northern Ireland?. We are still in the EU - just about "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JENNIFER - 27 September 2019
" Inexpensive but very poor standard of car. "
" Car was fairly bashed up and dirty inside. Probably the worst car rental we've had for a while in terms of the car itself. Probably should be told if you are getting a car that's clearly been in an accident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARY - 27 September 2019
" Comparable car price rentals for comparable cars. "
" A bit slow at pickup counter at Dublin Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 26 September 2019
" The vehicle was excellent - Peugeot SUV - and I've never liked Peugeot until now. "
" Great experience and helpful staff at check out and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOE - 26 September 2019
" If you are careful at pick up...take pictures, great experience! "
" Lucky I took pictures on pick up,as on return Budget checker pointed out a mark on the wing mirror but I had the picture from pick up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BEN - 26 September 2019
" NA "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CORK, IE - Reviewed by KARINA - 25 September 2019
" Quick and easy, very impressed. Easy pick up and drop off. "
" Quick and easy, great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - 25 September 2019
" Very good customer service from this man. "
" Very nice chap served me at the airport counter. He got the best deal he could for my situation. Very positive compared to Sixth car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEWART - 25 September 2019
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ALISON - 24 September 2019
" This depends on whether the problems we experienced collecting the car at Budget Dublin are acknowledged. "
" We were made to wait almost 2.5 hours to collet the car. The number of counter staff for the number of customer as totally inadequate. Other staff, Avis, stood around doing nothing, even though the Avis and Budget staff ware the same uniform. You must develop a system where staff can assist each other. We therefore were unable to reach Dublin at our expected time, missing the whole afternoon and arrangements that had been made. We have received no apology or compensation for the activities we therefore missed, due to the time we had to wait at Budget Dublin airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
KERRY, IE - Reviewed by URSULA - 24 September 2019
" I always use Autoeurope as it's the best. I am never disappointed. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RUSSELL - 23 September 2019
" Not able to use service bevause it wasn't made clear at the time of booking that a credit card was needed to secure a £1,500. We didn't pick up the email demanding our credit card in time & although we offered to pay with an alternative method, we were told no. Because our call was within 48 hours of the trip, the company refused to give us our money back. So not only did we pay £70+ for a service we didn't realise we couldnt use, you also kept our money & we had to find an alternative car hire company. It's a total con & we'll be advising everyone on social media not to use you. "
" It's a con. Will not be recommending & negative feedback given on Trustpilot. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by ANTHONY - 23 September 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by TIMOTHY - 23 September 2019
" An immeadiate check out and receipt would be nice, Regards T Mc C. "
" An immeadiate check out and receipt would be nice. Regards T Mc C. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORK, IE - Reviewed by MYFANWY - 23 September 2019
" Took this hire at a reduced price so worked out very good value. Would use Auto Europe again. "
" First time I have hired a car and it was easy. Car had a dent in driver's door but it had been logged and I was asked to check paperwork. Staff very efficient. Happy to use in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JUDITH - 22 September 2019
" Booking with you was easy - Budget are beyond unsatisfactory "
" The paperless system is a joke. We were told the car had just two points of damage (scratches? ) and if we found anothing else we should just take a photograph. After 12 photos of scratches and major dents we decided to request another car. The car being dirty and making it difficult to assess the extent of damage. The second car we were given also only showed 2 areas of damage on the representative'so tablet but again we found numerous areas of damage which WE then had to photograph. This is wholly unacceptable. We would never hire through budget again "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by FRANCIS - 22 September 2019
" A smooth operation overall "
" Good value overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by FERGAL - 21 September 2019
" Auto Europe is a great way of finding a great deal. "
" The first car had a piece of rubber missing from the wall of the front left tyre. I appreciate it was a one-off and an unusual occurrence but one that should not be missed when the car is serviced. The replacement was fine and the help from the counter staff was excellent though it did take time due to how busy they were and added an hour to the check-out process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DONAL - 21 September 2019
" NA "
" As always, the staff tried to blame for a scratch that was already on the car when I hired it. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SOPHIE - 20 September 2019
" we will definitley use you again to find a hire car. "
" Staff at desk were helpful, but when we got to the car there were some marks one door, but no one around to talk to, so we had to trudge back to the desk. The car was very good a Nissan Qashqai. On returning it the staff were very quick to check fuel level etc . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by FRANCISCO - 20 September 2019
" Very helpful staff "
" Everything clear, good experience highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 19 September 2019
" Excellent service "
" Clean and lovely car. Great service thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DENNIS - 19 September 2019
" Efficient service and great value. "
" Great service . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by COLIN - 19 September 2019
" Very satisfied although it was a pain getting from the ferry port to the airport to collect/drop off vehicle. Why don't you have an office at the ferry port?? "
" Excellent service although disappointed that you do not offer a collection/delivery from the ferry port. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ROBERT - 19 September 2019
" We had to wait in a queue for 1.5 hours to pick up the car which was unacceptable. Also €10.50 per day for an additional driver felt exorbitant. Otherwise all good. "
" We had to wait in a queue for 1.5 hours to pick up the car which was unacceptable. Also €10.50 per day for an additional driver felt exorbitant. Otherwise all good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CATRIONA - 19 September 2019
" Very happy with Auto Europe, always find me the best deals "
" Happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 19 September 2019
" always happy with Auto Europe "
" Budget are my favourite rental; great value and never a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARTIN - 18 September 2019
" See above. "
" We turned up at the desk with my driving licence and the debit card I'd made the booking with, not having a credit card I was told there would be an extra charge of 30 euros a day, 120 in total, I was shocked and upset by this news. I won't be using your company again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JOHN - 18 September 2019
" Great experience. "
" We had a very pleasant experience. We were collected at the airport, taken to the care hire area by shuttle, and received the car very quickly. Paperwork was kept to a minimum, all being done electronically. On our return the car was handed back without problem and a bus was waiting to run us to the airport. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 18 September 2019
" Very happy with staff and car "
" Nice car,no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by PAUL - 18 September 2019
" Very good. The staff at the desk in Cork airport were fantastic ambassadors and extremely friendly and helpful. For me customer service comes way above cost in any decision making when I am purchasing or in this case renting. Exceptional experience and one I will repeat when I find myself back in Cork. "
" I was very impressed with how easy it was and would like to thank the persons on the desk at Cork airport for their help with an enquiry I had during the rental. The vehicle was clean and a pleasure to drive. The whole process was smooth and made even better by the staffs efficient and friendly approach to my experience. I will highly recommend it for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by LOUISE - 18 September 2019
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 18 September 2019
" I like the service but not the wait so would recommend it but warn people to expect a delay "
" The queue for 40 mins to get service didnt help but the service was very friendly and efficient service , sort out the queue system "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 17 September 2019
" On airport car rental should mean just that. We were made to take a shuttle to an off airport location when I specifically booked on airport car rental "
" Booked on airport car rental but had to take shuttle to an off airport location. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 17 September 2019
" Taking the ferry next time "
" Too many hidden extras "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANTHONY - 16 September 2019
" As mentioned above apart from these problems the car was ok and returning staff were fine "
" It took an hour to be picked up on arrival at the Sixth booking in desk to the bus picking me up to take me to the hire car depot very unsatis factory.The car speedometer was in miles per hour ! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by NOELINE - 16 September 2019
" Overall a very good service. I liked the fact that you didn't have to try and pay the toll as it will be taken off my card once they are billed. Would definitely use this company again. "
" First time renting a car. From start to finish costumer service was very efficient. Greeted by a very personable young man who explained everything very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CLIVE - 15 September 2019
" Car drove well no problems "
" Very efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 14 September 2019
" After being in Ireland and discussing my experience with others it became apparent that this happens a lot in Ireland. Must be a money making scam. Get people to book cheap car hire and hit them with an outrageous bill because you are trapped. Very unhappy with the service. Also, the car was not 100% roadworthy as the tracking was out causing the car to pull to the right. "
" I was charged for insurance because they would not accept my credit card. They were not very helpful. I have used car rentals in the UK Europe and USA for over 30 years and never had such a bad experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by ALAN - 14 September 2019
" As above "
" Budget have always been good with me and never any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 13 September 2019
" Scores says it all "
" Excellent, no-hassle service at collection and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 12 September 2019
" Having booked a medium sized car we were offered a mini convertible...wife had a smile on her face for 3 days straight !!! "
" Apart from a small wait to get processed everything was done quickly and professionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EDWARD V - 12 September 2019
" Auto Europe is always part of any journey I plan in the world because I get Value for money "
" A quick and efficient service by all members of budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JACQUELINE - 12 September 2019
" As above . Cold and indifferent returning staff "
" On returning the car the person checking accused me of damaging it . What to me looked like a missed polished mark but he would not discuss it or try to buff it. I was ordered to follow this person who then handed it over to another very cold and unfriendly member of staff. The explanation of the procedure for this was very poor and staff did not appear interested in customer care. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CORK, IE - Reviewed by DAN - 12 September 2019
" Great service!! "
" Great experience... regular user and very happy with service and price.. staff very helpful and accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 11 September 2019
" Very impressed on price. All went well "
" Very smooth, no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 11 September 2019
" Easy process "
" Still awaiting my pre auth to be released "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DAVID - 11 September 2019
" Have a second booking with Autoeurope for Majorca coming up. Hope all goes as well as the last. "
" Everything went smoothly from start to finish. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 11 September 2019
" Not so BUDGET hire "
" Upon booking it in the first place I thought I was getting a good deal. As I arrived to collect the hire car everything seemed fine and then as I handed over my credit cart to take the £1500 Deposit!!!! (Which I hadn't been aware I would incur) unfortunately this exceeded my credit limit. As it was the only card in my travel wallet I was then forced to take the non refundable costs, on the contact. So my experience with budget which I initially thought would be good value for money ended up costing me more than booking a high end car with one of the many competitors. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 11 September 2019
" Usual good price "
" Car was not full upon collection, not enough to complain about, but I wouldn't wish to return it 9/10ths full. Also a lack of clarity on M50 tolls, I do not know what we will be charged. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BREDA - 11 September 2019
" Friendly staff, lovely car, efficient process "
" Very easy to book, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 11 September 2019
" Very easy to book, and great rates "
" Great hire from Budget; only thing that would make it better would be for the eToll to be charged via Budget, rather that the customer having to arrange the payment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 11 September 2019
" Very good, as always "
" Great value for money, can't fault it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 10 September 2019
" Always use auto europe "
" Very efficient. Good car. Easy returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 10 September 2019
" Great staff and service "
" Nice and quick collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 10 September 2019
" ? "
" When we picked up the car they were only interested in getting us out f the area. No information about the car, how it works etc, not even the locking mechanism for the fuel tank. Unfriendly, disinterested, we picked Hertz because we thought we were buying quality, we didn't. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by ALAN - 09 September 2019
" Excellent service from start to finish "
" The gentleman who showed me the car gave a short demonstration of the handbrake use. Very efficient very friendly and very helpful.Counter staff excellent. Car was in good condition very clean and a great drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEVIN TIMOTHY - 09 September 2019
" Easy to use online for bookings and very good telephone customer service when i used Auto Europe in the past "
" Friendly and profesional service by all staff at Thrifty.Was given a Hyundai i10 hire car which to my knowledge comes under a 'mini type ' vehicle whereas my booking was for an 'economy type 'vehicle-also it had small amounts of damage but were clearly shown on the photos that were sent by email after pickup.As it turned out i was more than happy with the Hyundai i10 as it used less petrol and was ideal for me as it was only me and one other passenger that used it-is not ideal for rear seat passengers as small space at the rear.Overall i find dealing with Thrifty over many years as providing stress free and professional service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by KEVIN. - 09 September 2019
" Another Fantastic Car Hire Experience from Budget Car Hire at Kerry Airport... Great Friendly Customer Service from Damien and Liam. 5stars. Highly Recommend Thanks. "
" Another Fantastic Car Rental from Budget Car Rentals at Kerry Airport. Great Car and the Customer Service was Above and Beyond all Expectations.. Many Thanks..See you soon. Highly Recommend. 5stars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 09 September 2019
" Drop off has been improved and streamlined and vastly improved. "
" Was given a free upgrade without requesting it. Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by AIMEE - 09 September 2019
" Very easy booking and pick up. Very pleased with my Renault Captur and drop off was quick too. Really appreciate the simplicity as I was travelling with my 9 month old baby. "
" Very easy booking and pick up. Very pleased with my Renault Captur and drop off was quick too. Really appreciate the simplicity as I was travelling with my 9 month old baby. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by VICTORIA - 09 September 2019
" Very friendly helpful staff, everything explained well "
" Very friendly helpful staff, everything explained well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMANDA - 09 September 2019
" Unhappy experience "
" I did not get to pick up the car in the end. Ryanair would let my son board the plane at EMA - as he misplaced his passport at the airport - , despite him having a driving licensed so we did not fly. I contacted yourselves to request a refund and was not given one. Therefore am very unhappy all round. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by NICHOLAS - 08 September 2019
" It was not clear booking through you that you were effectively my agent and I had not contracted with Budget. I paid you for excess damage waiver insurance but Budget told me that you and I cannot insure their car, and I had to give them a credit card credit of £1500 against damage etc, and my policy with you did not help. It was to reimburse any loss/damage I first had to pay them. They wanted more to insure against that happening first. In addition I arranged through you for a car with Sat Nav - it was not fitted and they had the Garmin GPS available but only if I paid them a substantial daily rate in addition to what I had already paid you. Unless Budget and others do what you promise your customers it is pointless coming through you because the aggro and expense is duplicated "
" Budget were OK but see below "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JAMES - 08 September 2019
" Very easy booking process and competitive pricing I always use Auto Europe and have given you to other family and friends "
" Very easy transaction at pick up and drop off Car in perfect condition Overall a smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by FRANCIS - 06 September 2019
" Convenient "
" Well organised. Queue was long at Pick up. Navigation unit in the Clio was not user friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MICHAEL - 06 September 2019
" always try your company first for car hire found your price for car rental pretty good compared with other sites keep up the good work "
" very pleased with car hire from this company would be my first choice hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by SUSAN - 05 September 2019
" good experience "
" no problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by FRANCIS - 05 September 2019
" ok "
" Quite slow to produce the vehicle and tried to upsell,. Car was barely large enough for us even though we specified a large suv "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MAGGIE - 04 September 2019
" As above "
" I paid an extra £7 per day at the booking stage to protect the huge excess but when I picked the car up they wanted to take £1500 on my credit card as a deposit ! The only alternative was to pay a non refundable £47 charge .none of this was explained in the booking so I feel it was very misleading and actually was mis-sold . As I had a family commitment to get to on that day I had no choice but to pay it but I won't be using this company again as it is blatant mis-selling . Very disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMY - 04 September 2019
" Hidden costs and charges should not be presented on day of pick up.Finances should be in place before hand. I am now in trouble with bank for such a large deposit hold which was almos £ 700 more than expected. "
" Rude at counter.Depist of 3,000 was much more than the 2,340 stated on original documents. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by KEVIN - 04 September 2019
" Car was dirty in side "
" Car inside was very dirty "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PATRICK - 04 September 2019
" I have already given my comments in section 3 "
" My overall experience was good,however I was unhappy not having a member of staff to check over the car with me,now I know that I could take photos of the car but the car had just been washed and therefore could have hidden damage or scratches that would not show till it was dry but apart from that I had no problems thank you "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by WILLIAM - 04 September 2019
" Overall the booking experience was excellent. The car experience less so "
" The whole process went very smoothly, until we were given the car, the car was falling apart, hub caps missing, badges missing, scratches and dents all over. When we asked if there was another car as I was worried about being charged for damage which I didn't cause, staff were very unhelpful. Apart from that, the process of booking was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by DENNIS - 04 September 2019
" Everything like clockwork Friendly efficient staff great price great car "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TONY - 03 September 2019
" You must be breaking every piece of consumer legislation in the land to be giving these phony quotes "
" Rip Off - Charged £39 a day insurance, thought I was fully covered with Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DAVID - 03 September 2019
" No further comment "
" Drop off queues almost merge with new customers trying to exit the facility. For drivers new to their vehicles this presents a possible recipe for disaster and it is a wonder that more minor scrapes and bumps do not occur. Not the best possible start to driving in Ireland. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
KERRY, IE - Reviewed by CHRISTINE - 03 September 2019
" Full cover is a rip off "
" Pick up v efficient. More info on how to use the car would be helpful (not used a manual with no handbrake before) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CATHERINE - 03 September 2019
" great "
" Lovely car, super helpful staff in Dublin, all explained nicely and very efficient- my only concern is that there is still a hold on my credit card, even though I dropped the car off 5 days ago. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by TIMOTHY - 03 September 2019
" See no3 "
" Confusing messages on pick up. Poor signage at ireland west on return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOANNA - 02 September 2019
" Only gripe is the price of an automatic compared to manual transmission. "
" Fine, v helpful desk staff especially on collecting the car (had a trainee when I collected it and he was excellent). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DIANA - 02 September 2019
" Rent cars regularly from cork so far never had a problem. Just wish automatics were cheaper to rent! "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAQALIN - 02 September 2019
" Too class "
" Prompt and a lovely car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MALCOLM - 02 September 2019
" xxxxx "
" excellent service - very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 01 September 2019
" Overall very good experience booking with Auto Europe and would definitely use them again. Had a puncture within the first 24hours , of a 6 day hire, requiring a new tyre. Fortunately took out the additional cover, unfortunately I have to reclaim on the policy before I receive payment. May consider taking out waiver cover directly with the rental company to avoid having to pay in advance should a claim arise. "
" Very competitively priced. Receptionist was very polite and efficient at the desk at the airport. Drop off was very smooth and trouble free. Only negative comment is there was previous damage which was clearly notable on all the n/s panels. Didn't set a good impression particularly as there were other vehicles appearing unmarked. I had a puncture unfortunately within the first 24 hours, it would have been helpful if there was a quick guide as to what to do in the event of: eg a puncture ( who to contact, should it be repaired before returning), how to contact the breakdown ( even if it simply told you to refer to the AA sticker in the LHS top right corner of the screen) The filling station closest to the Dublin airport is unusual as you have to drive through the airport to get to it. Driving out of the garage to the drop off point is also not straight forward. A guide would have been useful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by SARAH - 01 September 2019
" The booking process is quick "
" There was a long queue at the desk at Shannon Airport on 21st August which was unfortunate but the staff were as efficient as they could be under the circumstances. The car had damage to it and the clutch was rather tight. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by GERARD - 01 September 2019
" No problem with the actual booking . "
" Had to wait far too long to get served and would be very reluctant to use them again . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CORK, IE - Reviewed by MARION - 01 September 2019
" All good - check vehicle condition yourself, as booking out process is very swift. "
" All good - counter staff got a bit shirty when my credit card did not go through immediately. The staff working at the depot was very helpful, checking the car over with me. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 31 August 2019
" Great fast and smooth service. Very happy "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 31 August 2019
" A little more expensive than usual, for a regular customer. "
" Staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALICE - 30 August 2019
" They gave me an upgrade with out trying to sell me it. Very clean, in good condition. Lives up to my expectation. Bus waiting outside on collecting my car and returning it. Staff very professional. Defiantly recommend to a friend. First class service. "
" I have rented car in the past but this one is up there with the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANN SIOBHAN - 30 August 2019
" Prices are good and there is no fuss about insurance and add-ons "
" The staff were really friendly and helpful. Very personable. But there were several changes of car at the pick up involving conteacts being changed. Also the bus from the terminal to the pick up took a long time and then more delays to allocate us a car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KEITH - 30 August 2019
" The booking experience was ok, however I felt the service particularly at collection let the experience down "
" Booking desk not very well sign posted, after queueing , then directed to desk operative goes off and works down the line of other waiting customers before dealing with me. When we arrived at the collection centre we were allocated our car and told where it was located, the assistant said it was Blue we could not find it in the location it was more light mauve. A cleaner said it was not in that location and got us to walk to the front of the building with our cases he could not locate the car and went off with the keys so say to enquire after nearly 10 minutes i had to go back to the desk only to find he had left the keys and disappeared eventually the assistant took us to the car which was in the original location. a better colour description would have helped. I also feel that some signed paperwork confirming that no charges are required once the car has been inspected on return would be helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by IAN - 30 August 2019
" I regularly recommend friends to try you if they want a hire car. We've had some great deals. "
" Generally very good service. Easy pick up and drop off at Shannon. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by ANNE - 29 August 2019
" Not helpful at all and will not recommend auto Europe to anyone "
" Did not get to use the due to having items that I gave when book but got to car place and I forgot a credit card then only told that I could have a car but would have to pay £299 more watch I was not prepared to do and the £137 that I already which I will not get back "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by KAREN - 29 August 2019
" Top class service, lovely clean vehicle "
" Top class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 29 August 2019
" Very pleased "
" Very pleased and the representative was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CORK, IE - Reviewed by NICHOLAS - 29 August 2019
" Good in every respect "
" Well organised, no long slow queue, helpful staff. Very easy pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVIS - 28 August 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 27 August 2019
" Five stars all round for service, helpfulness and price. "
" Pick up very quick and smooth. Staff very helpful. Car was nearly new and spotless. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by JUDITH - 27 August 2019
" After paying over £750.00 I found Ryanair car hire was £100 cheaper. For the same type of car. I was not happy that I had to pay extra especially as I hired the car for 3 weeks. "
" Car available was a Seat Ibiza. It was dirty and scratched. Inside was clean. Enterprise staff were kind and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by JOHN - 26 August 2019
" Pick up delayed "
" Printed directions should be given to every driver when returning vehicle. We wasted a lot of time driving aroynd unnecessarily. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JONATHAN - 24 August 2019
" Excellent "
" Very efficient, smooth and quick. Staff were friendly and seemed to care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 24 August 2019
" X "
" Waited 35 minutes at the desk to get my car as only as two girls working despite it being peek holidays and peek arrival time....very poor service "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CARL - 24 August 2019
" I rented a car through you and was assured the car was fully covered by insurance. When I went to collect the car I was told I was not insured for anything. I was told that I could either leave them with £1500 deposit which I did not have or I could take their insurance at £140. As I had to have the car I had no alternative but to pay an additional £140. I am most aggrieved about this. "
" Budget were direct and very helpful. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 24 August 2019
" Terrible car,really expensive. Bad customer service. "
" Car was faulty,no answer on any emergency numbers "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by KIERAN - 23 August 2019
" AutoEurope are great. Budget in Dublin are scamming customers. "
" I would definitely avoid Budget again. They have a scam going. They charged me for damage to a tyre that was definitely pre-existing my rental. Seemed to know where to look for this damage immediately on inspection as it's not visible without touching the tyre. I know as a matter of fact I didn't damage the tyre. Then they charge over €200 for a tyre which in reality costs €100. I doubt they've changed the tyre and the next customer will pay for the same tyre scratch. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by GEORGE - 22 August 2019
" It was not Auto Europe at fault. it was SIXT care rentals who caused us problems.......will not use them again. Very intrangient, no PR at all. "
" My daughter booked the car through a broker for me to drive in Ireland, and so we arrived at sixt counter to find I had forgotten my personal credit card.......my fault,my wife and I have a shared joint account but that was no good. My daughter and son in law and wife all had cards to guarantee any fees but still no good. The assistant was very hard to understand when trying to explain things to us. We were charged over €300 which was eventually reduced to €160 to get a car upgraded to a vw touran and had to go to sixt headquarters where we found the assistant had changed the car to a golf.The manager changed it back to a vw touran and all staff there were very helpful. From a simple car pickup to getting on the road was herendus and spoilt our long weekend for all our family, plus the extra expense which wasn't catered for, there was no PR at all from the airport counter people. very very disappointed, will not use them again for sure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 22 August 2019
" I always find the prices on Autoeurope to be cheaper than renting directly with the company and would always choose your services, however in this instance I was very disappointed with the vehicle provided by Budget. "
" The car was a disgrace. I appreciate that I selected a compact car (Renault Clio or similar) however I was given a Skoda Citigo - which I am sure does not fit into the same category as a compact car (more economy/mimi in my opinion). I was travelling with a small child who still requires the use of a pram and it barely fit into the boot, this would not be a problem in a Clio sized vehicle. The car also cost me as much as previous rentals where I have benefitted from a larger car. Definitely not value for money! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MICHAEL - 21 August 2019
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 21 August 2019
" Very pleased with the quality of service and car provided "
" Very happy with the service alround. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 20 August 2019
" Smooth and easy "
" Very smooth transaction Nice people to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by URSULA - 20 August 2019
" Great car and staff at Budget Knock. "
" I always use Auto Europe as it's excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 20 August 2019
" We have always found auto Europe the best way to rent a car. "
" The car was diesel and slow to respond to acceleration with gear change. The drop-off procedure took a bit longer than we expected due to paperwork. In the USA they don't slow you down with paperwork at the drop-off. You just hand in the keys. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 20 August 2019
" A "
" The car was were given was in poor condition, the seats were dirty and there was a long list of damage to check off which I found quite daunting. There was damage on most panels. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IAN - 20 August 2019
" Nothing to complain about, simple and quick collection and drop off. "
" A simple process for both collection and drop off. I would highly recommend Flizzr and look forward to reusing them on our next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DENISE - 20 August 2019
" Due to an operation I had to cancel this booking, I was not refunded by Auto Europe or Flizzr. I was told to call customer services after the booking!! "
" Due to an operation I had to cancel this booking, I was not refunded by Auto Europe or Flizzr "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JAMES - 20 August 2019
" No problems with the booking. Good price. "
" Overall good. Car had lots of minor scratches though which were not all recorded on the documentation. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KERRY, IE - Reviewed by ADRIAN - 19 August 2019
" C "
" Budget would not allow us to take out the car because there was not enough credit on my card. I was £18 short. I was not able to increase my credit limit. They would not allow my partners card to be used as security. They would not allow me to pay part cash for £20 then take the rest from my credit card. We were forced to take out additional car hire insurance which was over £120. We already had insurance from autoeurope. In the end I feel like the desk weren't helpful and that they could have done more to find a way round this issue. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by SHEELA - 19 August 2019
" Very easy transactions. But read the small print about insurance. We paid optional extra on pick up to avoid massive excess. "
" Fab economical car. Friendly helpful staff at Cork airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 18 August 2019
" My last booking was completed without ant hitches "
" I have found Budget to be generally efficient. Had a bit of a problem a couple of months ago with getting my fuel deposit refunded in full. Apart from that everything is usually fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by KATHLEEN - 17 August 2019
" Good value for money "
" Efficient and Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOAN - 17 August 2019
" I had a terrible customer experience with one of your competitors last year. They had lots of hidden extras & their website was really difficult to navigate. Conned mo out of €80! "
" They are fast ,efficient & extremely friendly. Lovely young girl on the desk recognised me from previous rentals. Overall a really pleasant experience & rental. I would love my comments feedback. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MATTHEW - 17 August 2019
" Appalling "
" Budget desk was closed so had to hire a car elsewhere. You refused to return my rental costs Customer service s were particularly unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DEIRDRE - 17 August 2019
" This was the best quote for a car during the high season and collection etc went efficiently. "
" When I collected the car there were 2 dents on it that had not been noted on the paperwork. This could easily have led to problems when I returned the car, if I had not notified Budget when collecting the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MICHAEL - 16 August 2019
" I was recommended Auto Europe by someone so thought I would give them a go, quite reasonable and good service, however I paid for the rental on my friends visa card who was travelling with me and they accepted payment online, when I got to the office in Dublin they wanted more money because I was not the person named on the visa card for the rental, they should have said something when I booked the card online instead of demanding more money, other than that it was ok "
" Quick and easy to collect car from airport, nice car and staff "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 16 August 2019
" Brillant from start to finish. "
" Fabulous all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 14 August 2019
" No problems with autoeurope. Happy I could save some money with a small offrr "
" No problems. Almost made too simple, bit annoyed at the vehicle provided. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by PATRICIA - 13 August 2019
" Booked on line everything was clear and concise. Took very little time to book, Would use Auto Europe again. "
" just so easy. Took five minutes to sort paperwork then handed the keys and i was on the road. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANNE - 13 August 2019
" Quick & simple to get quote, book & cancel, all with no fees. Prices usually hard to beat too. "
" Expensive compared to hire in Northern Ireland; £243 for 7 days against £48 for 4 days, for same category of car & both in August 2019. At drop off, no one could check the condition of vehicle for an hour, so had to leave it unchecked to catch flight. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by GARETH - 13 August 2019
" Straightforward, clear options presented. The only thing I would say is that car classes are becoming unclear e.g. an Astra was a compact car on one provider, with it being an intermediate class car on another. I suspect that if I had booked the former I would have been given a smaller vehicle. "
" The car had clearly seen better days! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DAVID - 13 August 2019
" Hassle free. "
" Quick and easy service. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 13 August 2019
" Friendly and efficient service and good little car (Micra) which was very fuel efficient. Pick up and drop off straightforward and hassle free for us. Only criticism is that the price does mount up if you take the optional insurance cover and there was a border charge (Ireland/ N.I.). "
" Overall very good service. Collecting and drop off was straightforward and did not take up too much time. All staff encountered were friendly and efficient. I feel some of the optional charges could be a bit less such as additional driver charge (not taken up). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JEAN - 13 August 2019
" Not the first time I use Auto Europe, I have recommended to friends. Booking is easy and provided informations and reminders are perfect "
" Good experience with staff on both picking and returning the car. The car war more than a year old with quite lot of mileage and stained seats. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by GRAHAM - 12 August 2019
" Maybe I was not pushy enough but there should be a fast track way to hand keys back. Three Budget guys serving but all at the start of processing a car rental and I waited maybe 10 minutes to simply hand key back and say Bay B137. "
" Nice car. Offered an upgrade but for €4 a day but I was on my own and just driving to our holiday home and back so small car more than ample. There was confusion on if I was fully covered on insurance excess, I am fairly sure I took it when I booked and declined taking it from Budget but paperwork neither confirmed or denied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 10 August 2019
" Very happy with all aspects of the car hire ... "
" Enterprise were super ... . Upgraded my car and were efficient professional and perfect In all areas of car supply and hire Would definately use them again through Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CIARAN - 09 August 2019
" Wholly unacceptable. "
" Have complained about practices. Forced to pay insurance when I was told they would accept Debit Card as guarantee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by SAJID - 09 August 2019
" Very happy and a nice car. "
" I am very happy with my experience with Thrifty and would recommend them to anyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BARRY - 08 August 2019
" I picked up a Honda Jazz at Cork airport recently with Auto Europe. The person I spoke to was very helpful and the car was very clean and new. Returning it after 10 days was quick and easy! "
" I picked up a Honda Jazz at Cork airport recently with Flizzr. The person I spoke to was very helpful and the car was very clean and new. Returning it after 10 days was quick and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SINEAD - 07 August 2019
" NA "
" Our flight was late and the last flight into Cork that night so the guy on the counter had to stay later which was great. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROSE - 06 August 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 06 August 2019
" ok "
" took ages to get car from 1 hr que to get contract then bus to pick up point "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by TIM - 03 August 2019
" I use you on a regular basis "
" Very quick to try to add spurious fees "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JORGE - 03 August 2019
" Not worth the hassle. "
" Took an hour to obtain the keys. Took 25 minutes to return the car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by JUNE MARGARET - 03 August 2019
" the experience was excellent, except for insurance to book and pay for at airport. you should also inform customers that card have sat nav in them, as i brought my own and neednt have bothered. car was excellent though. "
" Car was no problem. Not happy having to buy insurance once I got to pick up car. I had checked with my own insurance and was told I was fully covered. but your staff said I had to leave £1500 euros to cover myself. so I bought your insurance, when I thought I was covered by my own insurance. it shuld be made clear when booking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KEVAN - 03 August 2019
" Good "
" Bit of a wait on return as they said they were under staffed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 02 August 2019
" Highly recommend "
" Great service all round. Definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEVEN - 02 August 2019
" Great price and good service but poor quality vehicle. "
" Was happy with the price but not the vehicle we had a booking for a Kia sport age but ended up with a Duster although OK size wise is a far inferior vehicle. I was attending a wedding and was a constant source of jokes. I know you say similar vehicle but I would think they have a price difference of €20000 the Duster is a flimsy tin box on wheels. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SOPHIE - 01 August 2019
" Awful see previous comments "
" Car had tyre warning light. Customer service agent was rude. Air con didn't work and ignored any complaint made on return. Charged rediculous amount for a car seat that cost the same brand new! Really unfair on parents of kids. Also missold on insurance cover. Will never use this service, flizzer or sixt again! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAULA - 31 July 2019
" The only problem I had was the £2000 taken off my credit card at time of pick up. A lot of people wouldn't be able to do this I was just lucky I had the credit on my card. "
" The car was amazing it was exactly what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SARAH - 31 July 2019
" All run smoothly and made the trip a success "
" Helpful staff and collection run smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 30 July 2019
" Car was ok "
" There was confusion about the amount of CDW, the counter staff tried to sell me more and said that Autoeurope cover was different,even though I bought the extra package.....very worrying "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIMOTHY - 28 July 2019
" Swift pickup and drop off process "
" Swift pickup and drop off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JACOB - 27 July 2019
" Specifically paid extra for a nice large saloon car and was provided with a Dacia Duster that looked like it had seen service in Afghanistan. Went back to complain and was told it was "an upgrade"!!!!! "
" Specifically spent more for a nice large saloon and was fobb "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by WILLIAM - 26 July 2019
" I paid for a gps when there was one in the car so please check this out before ordering one!!! Other than that all good and easy to sort out "
" I paid for a gps when there was one in the car so please check this out before ordering one!!! Other than that all good and easy to sort out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 26 July 2019
" Your phone helpline is not effective: it is so busy and only open in the mornings! "
" One of the vehicle rear seat belts were jammed when we went to pick it up. One disappointment was the time taken to unblock my credit card, this should have been done overnight after the vehicle was returned undamaged. It actually took 4 days! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTYN - 25 July 2019
" Very smooth transaction "
" Very smooth transaction "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 25 July 2019
" Budget were disappointing "
" The car was scruffy and smelled of vomit. The smell was initially disguised Budget using a chemical spray. The rear seats were stained, presumably by the vomit. The tyre pressure indication was intermittent though the pressures were the same. Long queue at Dropoff with 1 station not being used. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
SHANNON, IE - Reviewed by ZOE - 25 July 2019
" Easy website to use and upfront on costs, compared to many sites. Called the helpline and received good service. "
" Easy pick up at Shannon Airport and had a choice of two city locations in Dublin to drop off. The car was very basic so would have been good to have known how much in prep for things like USB chargers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CORK, IE - Reviewed by DANIEL - 24 July 2019
" Everything was very good. The only minor niggle I have is that they take payment for the full tank, then refund it when the vehicle is returned. But as the payment was in euros the refund on my card was a little different to the payment. It would be better to add the fuel to the other 'block' placed on the card for the deposit, or a separate 'block' so payment wasn't actually taken unless the vehicle wasn't returned full. A very minor point and other than that a great service. "
" Efficient service, very easy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULA - 23 July 2019
" Always the best value! "
" Very very efficient and good, car had quite a few marks but they were all marked and no issues on return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by JULIE - 23 July 2019
" All good apart from above "
" The only thing that was annoying...no one told me not to pay the toll. I paid the next morning before I read the info....the sign was on the passenger side so I didnt see that either "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SELINA - 23 July 2019
" Not happy at all - and hope that someone will get back to me "
" I paid for extra cover in advance and then at the counter when picking up the vehicle was asked for my credit card to put fuel and excess on to. I didn't have my Credit Card pin number only Debit card (as I had already paid everything in advance). The only mention of having to have my CC was: * If paid by credit card, the local supplier will require you to present the credit card used as payment to Auto Europe for identification purposes. The last 4 digits of the credit card used as payment are shown above. So was then charged £67.35 EXTRA. The car itself was damaged at the back - which wasn't mentioned or noted on the information given to me. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by KIT - 23 July 2019
" It took 45mins to drop the keys after I parked the car. The 2 car park staff were not helpful, and the lone counter staff was too busy with queue of customers. "
" The car park staff was unable to provide correct information for parking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN CHARLES - 23 July 2019
" Easy and all went smoothly "
" Quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SILKE - 22 July 2019
" would definitely book again "
" easy to book, efficient and good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICOLA - 21 July 2019
" Fast pick up and delivery, which is what is business people need. The GOS didn't work but that could happen anywhere and the cost taken off. The website is not clear and several anomalies occurred between what I had booked ( certainly wouldn't have opted either for an automatic or to drive out of the country!). Website doesn't make it clear that there is a charge for the GPS, at least not when you're in a hurry to book as I was. "
" Professional, helpful staff Anthony in particular who signed off my car on its return to Dublin airport and took off the charges for the non functioning GPS. He called me a taxi into the city and regularly checked that it had arrived ( through no fault of Anthony's it took 30 minutes). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARGARET - 20 July 2019
" I would use Sixt again "
" The service was quick and efficient. The car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VINCENT - 19 July 2019
" No problems "
" No problems from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SHANE - 18 July 2019
" Not a good experience this time.. "
" Didnt explain drop of out of hours system.. Cost me parking fee "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CORK, IE - Reviewed by DOUG - 18 July 2019
" The car ran well despite the number of miles on the clock "
" Very friendly staff and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by TERRY - 18 July 2019
" easy and clear booking experience "
" excellent reception staff and delivery staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 18 July 2019
" Grest "
" Far too long to queue Friendly service Everything else went really well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 18 July 2019
" Awful ! "
" The queue to pick up the car was 1 hour and 20 minutes . There were no chairs to sit on . I was very distressed standing for such a long time . The car wasn't ready when I got to the counter I had to wait another 10 minutes. The counter staff were overworked but professional . It was terrible ! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by BOB - 17 July 2019
" Good company. Always very supportive with best prices. "
" Very unhelpful lady member of staff at Budget check-in. Seemed to want to stop me renting at all costs. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by KAREN - 16 July 2019
" great value for money "
" Vehicle had more scrtches than expected or marked on sheet. Waited to get sheet updated befor le "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KIM - 16 July 2019
" I dislike the need to fill the tank at the end, why can't you do that rather than leave the customer trying to find a petrol station near the airport?? "
" Always the same chat about needing extra insurance, feels like hidden costs. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KERRY, IE - Reviewed by TIMOTHY - 16 July 2019
" Disappointing "
" Travelled with husband who doesn't use a card I booked it on my card, we had passports with us can't see what you did to charge 320 Euro, wanted to booked for my daughter arriving from USA bt she would have the same problem "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PETER - 15 July 2019
" See above "
" We had particular help at the Cork desk of Sixt from ELAINE who solved a particular problem for us. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by WILLIAM - 14 July 2019
" The car was clean and tidy, and the staff were fast friendly and efficient. "
" Easy pick up and return from the airport at Knock with no hard sell for additional insurance etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by KATHLEEN - 14 July 2019
" The experience as usual was excellent "
" As usual, competent and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NORAH - 13 July 2019
" See above "
" I use budget about 4to 5 times a year. The cost of hire is good but if I feel it is high would go to another car hire turn this I have only done once. The staff are efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DEREK - 13 July 2019
" Very easy and quick "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SHARON - 13 July 2019
" Excellent service, will definitely book again. "
" Friendly & welcoming staff, lovely car & efficient picking up & dropping off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GEORGE - 12 July 2019
" C.f. above. The guy who we returned the car to was spot on, even told me we had a petrol insurance - didn't know, wasn't told when we collected the 'car' - it was a nice €187 surprise/ refund. Would have been nice to be told when we collected it, rather than just having paper and a tablet thrust in your face. Have your staff heard of customer service when issuing cars- was it 'coz I didn't take the €23 a day extra insurance? Shocking "
" Instead of a Toyota Auris , I got a Dacia Step up - simply a shed. Cheap, uncomfortable, NO CD player ( might have been nice to have been told), no acceleration and the cheap plastic rattled. An awful replacement, and I was told it was new!!! Check your records and you will see I have used you before. I don't think I'll make that mistake again after this experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by JAMES NOEL - 12 July 2019
" Always find auto Europe very competitive with rates and also speed of transaction "
" All very smooth experience both at the desk and collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by TOM - 12 July 2019
" Same as above "
" You sold me a policy but when I arrived at the Avis desk your partner they informed me that they did not recognise such a policy and force me to take out another insurance policy which cost me excessively. From being the cheapest you were now the dearest "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CORK, IE - Reviewed by PATRICK - 11 July 2019
" Always competitive and reliable "
" Staff very pleasant efficient pick up and drop off. Would use again 5 star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHEKHAR - 11 July 2019
" Good value "
" Very long queue to get the car but otherwise satisfactory experience, car nearly new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by NICHOLAS - 11 July 2019
" Nothing to add. "
" Car could have been cleaner especially the windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by HENRIK - 11 July 2019
" No comment.....look at the previous...... "
" I had too look at 3cars before I could leave with the 4 car that I had to change later in the week for the 5 car that was good. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by PAUL - 11 July 2019
" A rather large queue at the airport, when other desks were empty - obviously you're more popular! "
" Good experience in all aspects. A little nervous about deposits being returned but everything was back in my account very promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JANET - 10 July 2019
" You should be more clear that the car is from budget "
" Because my husband had sorted everything we only had his credit card which the man wouldn't except UNLESS we paid the full insurance which was over twice the price of the car. I felt conned "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BRIAN - 10 July 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 10 July 2019
" The car, service, and cost were fine. "
" Ireland is the only place in the world that I know where renters are charged for fuel on checkin rather than by pre-authorisation, and then if returned full, the amount is reimbursed thereby risking costs to the renter through currency fluctuations. No idea why this practice in Ireland is exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 10 July 2019
" Prompt pick up and drop off, car had minor damage but overall performed really well but information for dropping car off needs to be overhauled "
" Was told we owed 2 m50 tolls but unable to check online as as company has 'group' booking, so paid 2 fees then rung toll helpline they told us we owed nothing's this really needs sorted out "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by GERARD - 10 July 2019
" Excellent service, very good experience over all "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CHRISTOPHER - 09 July 2019
" Sixth very good. What not so good about Auto Europe was that when I took the excess repayment cover it was not at all clear that Sixt would then offer me their excess cover & when I said I had the AE cover so 'no thanks' that was not good to stop them taking a £3k 'reserve' on my credit card in case of accident. They would then charge me for any damage that Happened that I would then have to seek if covered from AE. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 07 July 2019
" Easy to book and good value. "
" I hire about 10 cars a year and have hired in excess of 100 cars in the past ten years. Never have I had such a terrible experience when collecting my car from Budget. I and many other customers stood in the queue in excess of two hours due to the inefficiency of the staff and the process of collection. There was no apology and no help from management. People in the queue were very distressed especially those with young children. I have never left a review before but this episode requires someone to show how badly things can go when processes do not meet customer expectations. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SIAN - 06 July 2019
" a "
" VERY slow collection process and no mention of a shuttle bus!! I specifically chose "on airport" to avoid the shuttle "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by THOMAS - 05 July 2019
" Excellent "
" Excellent service.Very friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 July 2019
" Excellent and very good value "
" Car older than expected (2017) but very clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IULIAN - 05 July 2019
" nothing bad. nothing to worry about. "
" Quick in easy to rent the car. Generally they don't care about small marks on the car but you should keep an eye on them prior renting the car. unfortunately you don't have included the full endurance in the price ( which was pretty price on the counter). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by JAMES - 04 July 2019
" Website very misleading. We wanted a carseat for our child. The autoeurope website made it seem as if we were reserving and paying for the carseat in the price paid. The price actually increased as we clicked on the child seat option. It turns out we had done neither. SIXT were unaware of the request (although fortunately they had one available) and we had to pay their extortionate daily rate for hiring one, almost doubling the cost of the rental. I would have made alternative arrangements to avoid this, and indeed thought I had. It's not clear to me what the extra charge from autoeurope for reserving the carseat was actually for. This practice is at best misleading and left us extremely disappointed with the service from autoeurope. "
" SIXT were fine. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by JOHN - 02 July 2019
" See above. I have trouble with staff frightening everyone to sell extra insurance. "
" Had to pay separately for 0 excess when l thought l had to done so already with Auto Europe. Some staff were untrained. Not sure where l stood with insurance. Whether l had to claim through Auto Europe after paying Flizzer if l had an accident up to €1500. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LINDA - 01 July 2019
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAULA - 01 July 2019
" . "
" Very good - the car was not in great condition though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by SIMON - 01 July 2019
" No problems experienced "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 30 June 2019
" Na "
" I was charged £170 to insure me for the excess in case of an accident because they refused to take my debit card as the deposit even though I proved funds were available! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NIGEL - 30 June 2019
" Car was fine, however, after driving a few miles the low pressure warning light came on for one of the rear tyres. I stopped at a garage to pump it up, but the next day the light was flashing again. Probably just a new tyre needed. "
" Lady on reception when collecting was fine, the young man on the desk when returning was okay, but not as professional as the lady. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by RICHARD - 28 June 2019
" My feedback would be that it would have been nice to be shown certain specifc features of the car. Our one in particular [VW Golf] had a unique handbreak system which we were not used to - took us a while to work out how it works! "
" Once we found the Thrifty Desk at the airport [our mistake!] the whole process was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by LYNSEY - 26 June 2019
" So simple from booking, to adding another driver, to returning... all went smoothly! Thank you "
" Great car, great price, great service! Thank you very much! Would definitely book again ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 25 June 2019
" Efficient helpful staff. "
" We have used the company on many occasions visiting Ireland and have always been impressed by staff and quality and condition of cars. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RYAN - 25 June 2019
" Good selection of vehicles and fast pick up and drop off of vehicle. "
" Good selection of vehicles and fast pick up and drop off of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by JIM - 22 June 2019
" The excess of 2000 euros put a dampener on the short break really. I didn't have the cash to opt for the 20 euros a day to cover the excess so I didn't use the car as much as I would have liked. I think if you purchase a CDW or LDW that should cover all. "
" There was no handbook. I suppose as an experienced driver I am supposed to know all about the lights and stuff like that. Schoolboy error, I left the lights on! Keyless entry, I can't get into the car to open the bonnet. The guy I phoned tried to explain how to get the key out of the fob. I couldn't understand. He tells me that I will have to pay for the roadside assistance if I've left the lights on. Calls back to tell me there is no one local to assist and they are going to deliver another car to me. Again, I will have to pay for that if the dead battery was my fault! All I see is money trickling through my fingers. I look online, find how to get the key out of the fob and get someone with a set of jump leads to help me start the engine. I phoned the assistance line and told him to stop the truck with the replacement car. All could have been avoided if all the details were explained at pickup and there was a handbook to check light switch positions. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 21 June 2019
" autoeurope always provide the best prices for car hire "
" great service from thrifty as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 20 June 2019
" Always a good experience both with Auto Europe and Budget. However i do get annoyed when i find that they may become cheaper after i book and i have to cancel and rebook to get a better rate. "
" Very busy at drop off this time. Long queue at booth. However I know this is unusual as I normally use Budget. Luckily I had plenty of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EMMA - 19 June 2019
" Very happy. "
" Great value and smooth, efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GERALDINE - 18 June 2019
" A very nice car and service at the desk and returns "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MAUREEN - 18 June 2019
" Very easy and straight forward "
" very easy to do - friendly and helpful staff and very happy with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BRIAN - 16 June 2019
" Apart from the problems with picking up the vehicle, we were very happy. "
" There was a problem on arrival to pick up the vehicle. The automatic 9 seater that we had booked was not available as it had been returned with damage. Was offered a manual version as a replacement which was rejected as not suitable. Had to wait nearly two hours for a replacement to be brought from Dublin City to the airport. As I was transporting a group of golfers it meant that we missed our booked tee time and could have missed our game of golf completely if the golf club had not had available a later tee time. Could not understand why, if they had known about the damaged vehicle, that a replacement vehicle wasn't ordered until we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 14 June 2019
" Very easy. "
" The car was almost brand new, a Renault Clio. In my view these are the very best small 4 door car and so I was delighted to be assigned one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RUAIRI - 13 June 2019
" Always finds a good deal "
" Good value, average car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARTINA - 13 June 2019
" Upgraded to a larger size car that was a very comfortable drive. Excellent service from start to finish as always. "
" Busy at the desk to collect the rental vehicle bit the staff were still friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMOS - 13 June 2019
" I do not know if it is Thrifty, AutoEurope or the car rental business in general, but when you rent a car online, you expect to turn up, do security and leave. Instead we have a half hour negotiation about blocking money on cards or paying for insurance. I took out a "basic" package because I wanted a cheap car for a few days. I discovered at the counter that they could not let me leave with this "basic" cover. This is not good. I had paid for a basic service, and expected as such, but was denied this as they Thrifty would not allow it. The booking process does not make it clear that you will either need to block out an extortionate amount of money on a card or you will need to take out additional insurance. If I had known this I would have shopped around, rather than being held hostage at the reservation desk. If there are further charges that will be incurred at the reservation desk, they should be made clear at the point of booking (not hidden in 1.5 pt text in the T&C in the small print). I will not use AutoEurope for my next car rental to establish whether this is a "broker" issue, or if it is a scam by the car rental agencies to get more cash out of you as you are in a high stress situation. "
" I do not know if it is Thrifty, AutoEurope or the car rental business in general, but when you rent a car online, you expect to turn up, do security and leave. Instead we have a half hour negotiation about blocking money on cards or paying for insurance. I took out a "basic" package because I wanted a cheap car for a few days. I discovered at the counter that they could not let me leave with this "basic" cover. This is not good. I had paid for a basic service, and expected as such, but was denied this as they Thrifty would not allow it. The booking process does not make it clear that you will either need to block out an extortionate amount of money on a card or you will need to take out additional insurance. If I had known this I would have shopped around, rather than being held hostage at the reservation desk. If there are further charges that will be incurred at the reservation desk, they should be made clear at the point of booking (not hidden in 1.5 pt text in the T&C in the small print). "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BERIC - 12 June 2019
" The engine was running when we ere handed the car and it was not until the following morning when I could not start the car and there was no information in the Handbook to indicate that I needed to depress the clutch peddle in order to start the engine. I drive a Land Rover that is automatic. Maybe a quick check with the driver on handover would help. "
" On arrival the Budget counter was closed and we were directed to another Hire Company desk where the staff were very helpful. I was advised that there were marks on the car and these were shown on the paperwork but not pointed out when i colllected the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by URSULA - 12 June 2019
" Always happy with Auto Europe. "
" Always good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by KEVIN - 11 June 2019
" 5 STARS ALL ROUND... BUDGET ARE THE BEST CAR HIRE COMPANY THAT I HAVE FOUND IN YEARS OF HIRING CARS IN ĶERRY.. MANY THANKS K.H. "
" In my opinion BUDGET are the BEST Car Hire Company in Ķerry.. Great Staff and Lovely New Clean Cars.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KEVIN - 05 June 2019
" Fully satisfied. "
" Excellent car and great service. Fully satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by DAVID - 05 June 2019
" Cover for car a mine field to understand, obviously it's in your favour. "
" Good all round value. Cover for car a little difficult to understand, mine field!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 04 June 2019
" As above. "
" overall good experience,would book with budget again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JAMES - 03 June 2019
" I always get the best prices. "
" I've used Thrifty a lot recently as they always provide cars in excellent condition. On this occasion the car was disappointing. It was very tired looking and the windscreen washer fluid had run dry. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KERRY, IE - Reviewed by MATTHEW - 03 June 2019
" Had a good experience with auto Europe in the past but this experience has made me think twice about future use. "
" Hard sell at counter when collecting. Very unwelcoming and felt like we were under pressure to buy excess cover which we had already purchased through auto Europe. The man kept pushing the point and trying to scare us in to purchasing more cover including breakdown cover. Stickers on interior of car saying would have to pay if car was dirty. Lots of scratches to bodywork. Asked that they be recorded on paperwork and took photos to ensure we wouldn't be liable. Breaks very slow to respond. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by CHARLES - 02 June 2019
" We used autoeurope three times on this past trip, once in Nice, once in Gatwick and the last time in Dublin. In Nice we had a Renault Twingo and it was a great little car. We booked the same size car for Dublin and got a Dacia and it was awful to drive. Gatwick was another story, they didn't have a car at all even though I had booked and prepaid a month earlier. After an hour and a half gave me a Volvo which they said would be £20 per day then tried to charge an exorbitant price when I dropped it off. I still don't know if the $300 Canadian I paid was put toward the bill. Very confusing "
" Staff were friendly and efficient but the car was terrible to drive. Poor quality and underpowered. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by PAULINE - 01 June 2019
" See comments above "
" Fine except there weren't clear instructions about the drop off given. Also the need to pay for collision waiver insurance should have been made clearer on your instructions "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by MAREK - 01 June 2019
" Overall very satisfied. Recommended. "
" Friendly and efficient staff at counter. Smooth and easy pick-up and the car was very new and clean. A bit of a long wait to get the car checked at drop-off as a single employee was dealing with a queue of 3 customers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 31 May 2019
" Disappointing service, staff at the initial pickup were marvellous, staff at the drop off left a lot to be desired. "
" The car had a warning light come on it about 20 mins into our journey from the airport, and then a further warning light came on the next day. We felt unable to use the car during our stay as we were afraid it was going to break down. When we dropped it back at the airport the man checking it in was very offhand with us, said that one light "probably meant it needed a service?" And the other light was "just something about tyre pressure" i dont hire a car and then expect to have to carry out maintenance on it! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SUIDONG - 31 May 2019
" best price with a lot of comparisons "
" efficient service and reasonable price "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICIA - 29 May 2019
" I have recommended Autoeurope to a number of people over the years as I have always found them very satisfactory. "
" The car had quite a few marks which didn't really bother me. It was clean inside and out and was in good working order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JACQUELINE - 25 May 2019
" Never any problem quick and friendly service "
" Always excellent service at the Thrifty desk at Knock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 24 May 2019
" They should revert back to old way of booking out cars and verify damage with customers. "
" On initial damage report the firm is e- mailed. It was virtually impossible to read as was scanned. The staff at the pick up are now not allowed to record damage as they could previously. There were numerous minor damage not marked in sheet. I had to e-mail budget with photos as confirmation if damage. Thus is not the first time I have had to do this. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD E - 24 May 2019
" All went as expected. No problem. "
" All went as expected. No problem. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by LAUREN - 24 May 2019
" . "
" . "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CLARE - 23 May 2019
" Ace "
" Ace "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 22 May 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by NEZAR - 21 May 2019
" Auto Europe provides professional reliable service. I have been dealing with them for more than 10 years. "
" This is my first time hiring a car from Sixt. I found them reliable in all aspects from car pick-up to drop-off. All hiring process went smooth and easy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 20 May 2019
" I frequently rent a car in Dublin and try to use Budget - I have rarely been disappointed. "
" Efficient capable friendly staff. Very reasonable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DENIS - 20 May 2019
" great experience never a problem thanks "
" great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DERMOT - 19 May 2019
" Look above comments "
" Car had not got current tax disc displayed , out of date by 2 months . Pointed out by Garda . Tax disc no longer required in England. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by ELLIS - 18 May 2019
" excellent "
" Very efficient and courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - 16 May 2019
" I've been using Auto Europe for many years and the prices have gone up considerably, but apart from that its a very good service ! "
" They are average charging €35 to cross the border into the north of the country is just another stealth tax, i recently hired a car from Budget from Belfast airport and it had a Republic of Ireland registration plate, road tax and insurance cert., and they wanted £25 to drive it in the Republic !! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MICHAEL - 14 May 2019
" Value for money and easy booking process "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 14 May 2019
" The whole experience went very well. "
" The whole transaction went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 13 May 2019
" no problems. "
" everything great. Would have liked to have had an explanation of charges. The young lad was run off his feet when the car was dropped off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 12 May 2019
" As it was my first time hiring car as driver, I was a little anxious but everyone at car hire were reassuring and happy to answer my questions. "
" Car pick up very efficient. Kevin went through everything with me Very pleased with car. Drop off quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK - 09 May 2019
" Trifty excellent "
" Trifty excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVOR - 09 May 2019
" After a short wait at the terminal, the shuttle bus took us the short journey to the pick-up spot and we were on our way in no time. All of the staff were professional and courteous and the vehicle provided was exactly as booked. The return process was just as slick. An excellent experience from start to finish! "
" After a short wait at the terminal, the shuttle bus took us the short journey to the pick-up spot and we were on our way in no time. All of the staff were professional and courteous and the vehicle provided was exactly as booked. The return process was just as slick. An excellent experience from start to finish! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 06 May 2019
" Always a great deal on Auto Europe. "
" Prompt service, good quality low mileage car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 06 May 2019
" excellent "
" very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DAVID - 03 May 2019
" auto europ good as always.. I .don't use anyone else "
" everything was good apart from being charged for cross border to northern Ireland even though I have never been charged cross border anywhere with Budget before. Staff member was not helpful when I questioned why "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 30 April 2019
" £412 enough said no air con cant wait to rent again I don't think so "
" £412 for 4 days great no air con "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by MICHAEL - 29 April 2019
" As above car hire companies are now shocking and get every last penny from you "
" Charged extra 149 for not being able to use wife's credit card when she was with me. Absolutely shocking , will never have a hire car again. Not the first issue with hire cars either, last time was charged 150 for low tyre pressure !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by MARY - 26 April 2019
" When returning the vehicle the member of staff in the terminal was happy to check the vehicle over. "
" At the counter when collecting the vehicle found the member of staff extremely helpful. He accompanied me to the vehicle to ensure I was happy about everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CATRIONA - 26 April 2019
" Happy with all aspects of service "
" Happy with all aspects of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 26 April 2019
" Excellent smooth se4vice quick replies and been using autoeurope for years "
" Excellent website and support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 23 April 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DENIS - 19 April 2019
" always no problem thank you "
" great service staff always perfect car had quite a few bumps and scratches but it did not matter to me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by JANE - 19 April 2019
" Get more shuttle drivers to ensure people are not waiting for over an hour to be taken to collect hire car ! "
" Waited over an hour for shuttle bus to bring us to our hire car. It was cold and I had my elderly mother with me. Was told driver was on his break. All other hire companies came to shuttle stop 3 times before Flizzr or Sixt came to collect us! Would have gave you 10 out of 10 but for the wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 17 April 2019
" The booking with Auto Europe was perfect. No feedback. "
" The car size I had booked wasn't available when I got there so I had to take a much larger car, which I was not confident driving. Also the parking space where I was staying was tiny, which is why I had ordered a small car. So that was very disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DAVID - 16 April 2019
" I was first off the plane, got to the car rental booths and there was no Auto europe booth. I checked outside, again no success. I went back into the terminal, long queues now. Hertz was empty, saw a very helpful man, he looked at the papers you sent me and asked "where is the voucher". On realising I hadn't been sent one, he explained auto europe were an internet company and said the only solution was to join the queues. Over an hour later, an hour and a half after landing, despite being first off the plane I got the car. May I point out that my name is McDonnell, two lls. Check how you spelt it and please check the paperwork you send in future. And no I will not be recommending auto europe "
" Excellent as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 16 April 2019
" Very good "
" Very good and dealt with a credit card issue that I had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GAIL - 13 April 2019
" EXCELLENT "
" VERY PLEASED WITH EXPERIENCE "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by ROBERT - 09 April 2019
" Make each trip so easy "
" Always recommend you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALLAN - 08 April 2019
" Clean and tidy car. Good service. "
" Quick service at the counter. Equally so at the pick-up office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAULA - 08 April 2019
" Excellent value and service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REBECCA - 03 April 2019
" Straight forward and quick and easy....thank you. Added to our holiday "
" Easy to book, swift check in, very short wait for bus transfer, smooth and easy would definitely book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRIAN - 03 April 2019
" Good car, quick turnaround "
" Good car, quick turnaround "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 03 April 2019
" When I booked the car and paid, I added extra insurance to cover the excess. It was not clear that this insurance was with you, rather than Budget and did not shield me from the frankly dishonest or incompetent counter staff at pick up. "
" After declining their extra insurance and being misled about the detail in the rental agreement, I returned home to find they had charged my credit card over £90. I have complained but as I did sign the rental agreement, they seem not to believe me! Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAKE - 03 April 2019
" All good. "
" Our original car booked had an issue where there was a smell of fuel in the car, however we were quickly changed to a new, better car when we raised this, so I was happy with this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 02 April 2019
" Very happy. Will book again "
" I was very happy overall with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 30 March 2019
" Overall the process of returning, refunds for fuel etc was great but other than the issues we had I would recommend the service just advocate and be firm on what it is you want from a car rental "
" On picking the vehicle up we were not told which line to be in as we had already paid for everything at the counter in Dublin Airport... we didn't know there was 2 lines and there was no one directing us to the pickup line or adequate signage to say as much ... when I asked if I could have a car with Apple CarPlay or a sat nav in it they had no idea what I was talking about and eventually I gave up trying to explain it I had reported this to the guys at the counter on returning the vehicle but the vehicle was a very tough ride the clutch was very springy and unless you are doing leg day every day would have been difficult to manage I ended up with a sore back and left leg constantly changing gears. Normally I have no problems with hire cars and changing gears because I'm British and learned on a manual transmission. The car apparently was also only a year old but sounded like it had been run into the ground. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by ANDREW - 29 March 2019
" Good "
" Car had a number of rattles and a warning light on - it wasnt clear what this was "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by WAYNE - 28 March 2019
" Great car that got me from a to b with no problems. Very enjoyable and classy car. "
" Got a slightly bigger car than i booked which was great, and the bloke at the counter was fast and knowledgeable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LLOYD - 28 March 2019
" Budget & Avis are linked & whenever we have had vehicles with them there always to be conditions & I don't want the aggravation of chasing the renter for refunds of our monies that they hold as a ransom. Not a seemless relaxing event!!! "
" Although I had additional insurance through your company. Budget took a 1,500.00 euro holding from my credit card. It then took numerous emails to their customer service to be advised that the refund could take up to 15 days & was the CC company that takes that long to apply the refund. I also had to pay for fuel but on return with a full tank of petrol the refund was applied & took 3 days to be credited against their charge. At No time did the booking clerk at collection advise on the delays in returning my monies nor did the clerk at returns advise that the 1,500.00 euros credit would take up to 15 days. When we rent from you again please advise what the renter will apply these conditions on collection of the car!!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARTIN - 28 March 2019
" Booking very quick and easy and as always, great deals to be had! "
" Not sure the quality of car matched up with the "class" i'd booked and the tank definitely wasn't full at pick up (which I only noticed after departing) but the service was quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by HENRY - 28 March 2019
" Only down side was paying extra insurance does no actually improve the coverage, such as deductible. When I bought this in USA, the deductible was lowered to $100 "
" Did well overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by SIOBHAN - 27 March 2019
" Please see above "
" very straight forward. the only issue I had was when I filled up the tank but it never registered as being full even though I wasn't able to add any more. As the gauge was showing lower than full when I picked up the car, I think I could have been warned about a faulty gauge as it was a bit worrying that I would get charged for 1/4 tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAMES - 26 March 2019
" easy pick up and drop off "
" easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by MARK - 25 March 2019
" The Budget Car Rental office at Knock Airport is the best car hire desk I have ever used. The staff are always super friendly and helpful and don't push the fully comprehensive insurance (which I and most people have usually purchased through another site as it is far cheaper) which can't be said for a number of other car rental companies. Great staff. "
" The Budget Car Rental office at Knock Airport is the best car hire desk I have ever used. The staff are always super friendly and helpful and don't push the fully comprehensive insurance (which I and most people have usually purchased through another site as it is far cheaper) which can't be said for a number of other car rental companies. Great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 24 March 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ROBERT - 24 March 2019
" Got ripped off. Once bitten twice shy. "
" Extortionate deposit request which I was unable to meet. Despite being able to leave a deposit of 2000 euros was forced in to purchasing insurance which was considerably more than I had paid in total up front for the booking. Total rip off. Girl on desk was very efficient and professional despite ripping me off. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BARRY - 24 March 2019
" It was all goo. "
" I love how friendly the Budget/Avis staff at Shannon's airport are EVERY time I rent from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KAYTLIN - 23 March 2019
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by DOUGLAS - 22 March 2019
" First class service, unbeatable prices and so easy to book. "
" First class all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 21 March 2019
" Easy to book and great value. I've been a customer for years. "
" Helpful friendly staff and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTORIA - 21 March 2019
" The car hire was with budget, not hertz. Disappointed with carjet as they didn't say that the credit card used needed to be under the drivers name. As I don't have a credit card and we could t use the passengers. We had to pay an extra €90 in insurance for 3 days. Will not use again and would discourage others from doing so. "
" The car hire was with budget, not hertz. Disappointed with carjet as they didn't say that the credit card used needed to be under the drivers name. As I don't have a credit card and we could t use the passengers we had to pay an extra €90 in insurance for 3 days. Will not use again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PETER - 20 March 2019
" Very good service. "
" Very easy at the meeting desk and the car was most suitable for what we had to do. Great meet up on return on the car park and the attendant checking the car even found an item I had left in the car and returned it, thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 18 March 2019
" I am a committed Auto-Europe customer on all my trips. Very happy with the prices and the customer service. 10/10 "
" A trouble free and speedy collection and return, just as it should be. A nice tidy little car for very little money. Added bonus: no additional cross border insurance. Well done on all aspects! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 17 March 2019
" A very good smooth experience &would definitely use you again. "
" Out car was ready even though we arrived earlier than I thought we would. We had an upgraded car which was useful for our long drives with extra room. All slick & span condition. Thank you. We would definitely use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DENIS - 14 March 2019
" i recommend auto europe all the time very good "
" as always very helpful thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 14 March 2019
" I always use Budget. They are helpful and efficient and normally very competitively priced "
" Efficient helpful staff. I always use Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by ROBERTA - 14 March 2019
" As above "
" Radio didn't work - issue with aerial & fulel tank not full "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KNOCK, IE - Reviewed by STEPHEN - 13 March 2019
" Once again excellent "
" Staff and service brilliant as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 13 March 2019
" Easy to book and pick up / drop off car "
" Did find a few dents damage not highlighted on there car pre hire check but these were sorted quickly and easily. Pleasant friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 11 March 2019
" Very good "
" Always good , fast service . Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 10 March 2019
" Seamless service and good value. "
" Efficient friendly service. Car was below the compact class booked with AutoEurope but did fulfil our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by STEPHEN - 09 March 2019
" See above. "
" Everything was excellent. A brand new car which was ready when I arrived. Collection was seamless and was return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CLARE - 09 March 2019
" Very happy "
" Very y "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ALICE - 08 March 2019
" Fly back and forth to Ireland every month and always a great service "
" Staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CARL - 08 March 2019
" Good car, reasonable experience, let down by the charge being held after returning the car in the same condition 4 days ago. Please resolve asap. "
" There still is a charge being held on my credit card despite me returning the vehicle 4 days ago. I have not received any communication as to why? "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CATHERINE - 08 March 2019
" No further comments "
" Very good, friendly, professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DERMOT - 07 March 2019
" Will definitely use Autoeurope again to book my next hire car - the whole experience from start to finish was simple and straight forward. "
" Efficient service and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 06 March 2019
" The extra payment for insurance at the desk, I opted for the upgraded insurance with lower excess when I booked online, so expected this to be covered. Not getting an SUV also left me annoyed and underwhelmed. "
" When I arrived at the desk I was informed that I needed a credit card, otherwise I would have to buy additional insurance. I didn't have a credit card with me, so had to pay more than the cost of the rental for insurance that I had already paid for. I also paid for an SUV and was given a Megane. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by LES - 03 March 2019
" Easy booking experience "
" All went very smoothly, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DEREK - 03 March 2019
" It was a very simple booking service "
" It was very efficient at the drop off service, the collection wasn't quite as efficient as we were all collected from the terminal in a minibus and taken to the collection point so it was great if you were first off the minibus but if you are last off you end up waiting a while to be served. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by LYNN - 02 March 2019
" lovely little car that drove well and was clean and comfortable "
" helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TOM - 01 March 2019
" Smooth transaction. I would recommend and personally would use this company again. "
" Check in and out very straightforward made easy by pleasant and knowledgeable staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 28 February 2019
" Great car hire experience "
" Very fast check in and return. Very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID ANDREW - 28 February 2019
" Always prepared to look after the customer "
" Very easy friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SUZANNE - 28 February 2019
" Car was very cheap £40 for almost a weeks hire. "
" Pick up was quick as it was 3p.m. on a Monday. However, tyre pressure light came on an hour into trip and no answer from emergency assistant number. In Monaghan found number for thrifty in Dublin - then had to spend almost an hour finding someplace to check tyres. Light remained on so next day checked with local mechanic etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ALEXANDER - 26 February 2019
" V easy. Lovely car. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GEOFF - 24 February 2019
" Real value for money. "
" Excellent In every respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STEPHEN - 24 February 2019
" Very Good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIELLE - 23 February 2019
" Not a great experience and poor quality car. "
" Upgraded our car due to size, but car we were given had lots of marks on the rear, seats were badly stained, not overly clean! Needed oil and tyre pressure. Boot size was no bigger than what we had originally booked! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by ELIZABETH - 22 February 2019
" Straight forward process, no hassle & got car very quickly. "
" Friendly & helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBIN - 22 February 2019
" See above "
" Great to see photos taken off any damage prior to driving away on the system, then rechecked on handing back, other firms just put a cross in a rough area then invent other damage in that area. Great service with no high pressure sales "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RYAN - 22 February 2019
" Couldn't fault it at all, excellent service "
" Excellent hire, will be using again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JANET - 21 February 2019
" Rental went very smoothly. "
" Very helpful staff and car was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - 20 February 2019
" I was happy with everything especially for the price. I would use them again. "
" Everything went smoothly from picking up the courtesy bus to the rental office to collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CLAIRE - 20 February 2019
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by BRIAN - 15 February 2019
" Everything was fine except my comments under 3. The Thrifty people including Greg were very helpful in trying to solve my problem. "
" I was very unhappy to find when I went to pick up my car that because I was over 75 I needed a doctor's certificate and a letter from my insurance company. This was in the small print on the last page of the T&Cs. I would have expected you to have drawn my attention to that as you knew my age. It cost me 3 times the actual car hire to have insurance instead. If I had been aware of the small print it would have been no problem to provide the letters. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SIMONE - 15 February 2019
" Cash cow experience!! "
" I do not have a credit card and my husband paid by credit card on line, he was with me when we picked up the car at the counter but she would not accept his c.c. and said it must be in my name, we have travelled to Ireland several times and you have always accepted it in the past for the c.d.w. On your terms and conditions it states the Renter should supply the c.c. he was the Renter! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 14 February 2019
" Just a little concerned that the credit card used shows a large amount - though l realise it won't be activated as full compliance was verified at return, so no monies can be sought. Apart from that; top class! "
" Very simple process on collection and return Everything was clearly explained and car was very good value overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 14 February 2019
" I will definately be booking via your company again and not direct! "
" As per usual the desk clerk tried to upsell me CWD which I had already purchased via your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by RACHEL - 14 February 2019
" Cheap and excellent service at Knock Airport "
" Easy pick up and drop off at Knock Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 13 February 2019
" Content! "
" Fast efficient and friendly. They didn't try to over sell their insurance, which is refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by STEPHEN - 13 February 2019
" Got me the best deal and very simple to use. "
" Impressed! Free upgrade and everything was ultra smooth and easy. I'll definitely be using Auto Europe Budget again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DOMINIC - 13 February 2019
" See above "
" I booked a car from 7-9 when I meant to book from 8-10, understand this was my error but I only realised when I arrived at the desk. The staff told me I had only booked for 1 day so I needed to pay for another day which was more expensive that the cost of the 2 days I had booked. I felt a bit disappointed when I got to my accommodation and looked at the voucher (unable to airport due to wifi). Is there anything you can do / refund? Otherwise I was happy with the service "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GARETH - 13 February 2019
" see above "
" Customer service excellent - I took the car away when dark and couldn't check for damage and phoned again in morning about previous scratches . The Cork staff actually remembered who I was as well as familiar with car. That wouldn't happen at Heathrow... The Passat I hired was brilliant too. Many thanks ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by THOMAS - 13 February 2019
" Fine "
" Being charged a full day on top because we dropped the car off 10mins too late. Seems a money grabbing to be honest "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CORK, IE - Reviewed by MARY - 12 February 2019
" Such great value for money.. I always book my car hire through Auto Europe.. I never had any problems in the last 15 years..I am more than happy to continue to make further bookings. "
" Excellent as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 12 February 2019
" all went well. "
" all went well. very quite at airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 10 February 2019
" Good overall service. A bit of a parlavor to actually get the car. But overall good "
" They were pushy on excess insurance not to me but a foreign guy who excess insurance elsewhere but scared him into taking it out again "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SHARON - 10 February 2019
" Be careful when choosing the 'super cover' or extra insurance. When booking through a third party this is with that company rather than with Thrifty. When you go to the thrifty counter you then are offered their own cover which is very expensive at €22 per day. The other option is €1600 hold on your credit card for the excess. You can't avoid this with any of the car companies so it's up to you which choice you go for. I would also check with your own insurance company if they would cover you. "
" Staff were helpful at the desk, but would have been helpful if they could check the car with you for damage prior to driving off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by RYAN - 09 February 2019
" Good value for money, Would use again "
" Na "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MALCOLM - 09 February 2019
" All went very well, and pleased about our experience at Knock again "
" All good at Knock as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARGARET - 08 February 2019
" as above - still waiting for funds blocked on CC to be removed "
" I am still waiting for your company (Flizzr) to let me know the block on my CC is removed? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 07 February 2019
" it all went like clockwork, thanks guys "
" Very helpful & polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GREG - 07 February 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTIN - 07 February 2019
" Excellent all round experience "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by COLIN - 06 February 2019
" Not very good "
" Unfortunately we forgot to pack our driving license (I know that's our fault) but the gentleman on the desk I found abrupt even before he realised we did not have it. I appreciate it was our fault but we were in a strange place and it seemed like you forgot it we have your money so bye bye. I found the young lady on the Hertz desk very helpful she seen we were a little bit lost and she advised us about buses taxis trains and we didn't even book our car with them this time but guess what. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ALAN - 04 February 2019
" I hire cars in Ireland 3-5 times a year generally through Auto Europe, and the experience was as seamless as ever "
" Budget always do what it says on the can. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 04 February 2019
" A couldn't care less attitude from Budget with them saying more or less tough luck you've initialled it "
" Totally ripped off. Gave the man at the desk the voucher from autoeurope which clearly showed that I had paid extra for liability with autoeurope and was hoodwinked into purchasing all the extra insurances totalling €197.98. An excellent scam if you can get away with it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
CORK, IE - Reviewed by ANNE - 04 February 2019
" Will use auto europe again "
" Fabulous staff at Budget, especially Paul ,have been using them for years and always super happy with all aspects of renting cars from them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LUCY - 03 February 2019
" Overall good "
" I always find the deposit system disconcerting and await refund of both petrol deposit and insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 02 February 2019
" It was poor "
" The staff at Dublin were atrocious, and the car was a wreck. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by JAMES - 01 February 2019
" Auto Europe are my favourite company for car hire due efficiency and pricing "
" Very efficient at check in and both pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by THOMAS - 01 February 2019
" Great experience "
" Excellent friendly great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 01 February 2019
" Good communication with staff who know what they are doing. Many thanks. "
" Efficient helpful staff, no delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 31 January 2019
" APART FROM THE RETURNS MYSTRY TOUR OF DUBLIN AIRPORT ,THRIFTY WERE AS STRAIGHT FORWARD AS OTHER RENTAL FIRMS TO DEAL WITH THROUGH USING AUTO EUROPE. "
" car pick up easy enough, returns a trek and a half when having to drop off friends. the car rental returns "pound" was a mystry tour drive from the terminals, looking for "obvious" signage until spotting "returns" painted on the road leading to the pound.HERTZ shuttle bus back to terminals fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 31 January 2019
" Didn't get the car we booked which had a smaller boot space so had to have a bag on the back seat but luckily this seat was spare!! "
" Staff on counter was not very helpful and was just interested in trying to get us to buy extra cover so we didn't have a LARGE 2000 euro block on our credit card!! Never received the condition report (to this date) so had to get other staff out with an iPad to note down additional damage not on their system!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROBERT - 31 January 2019
" See my comments above "
" I was given a car that had a spare wheel that was not roadworthy which we found out when we got a flat tyre the breaks were also poor.i have sent an e mail to your company so would appreciate a response "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by MAUREEN - 31 January 2019
" 1st Class in every way. Budget are my favourite Car Hire Company and would Highly recommended. "
" I hire car's on a regular basis and Budget are the ONLY one I keep going back too. Just the Best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 31 January 2019
" 10 out of 10 for customer service as always. Thank you all at Enterprise Dublin Airport "
" Another great experience with enterprise car rental. From Gilly in the airport check in desk to all the staff at pick up, I can't praise them highly enough. Well done again Enterprise 10 out of 10 thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JIM - 30 January 2019
" We always use Auto Europe! "
" Overall experience good but why do car hire companies in general fail to highlight all obvious damages on hire vehicles at time of handover? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by SARABJIT - 30 January 2019
" I emailed Autoeurope to notify them of the issue and I was sent a long form to send back. It was too late at this stage to sort the problem out as I didn't want to go all the way back to the airport. I just wanted them to be aware of what happened "
" I paid for a compact class car but was given a economy car - I could have booked the cheaper car and saved the difference. Subsequently the car was more basic. It didn't even have blue tooth and the usb jack was missing so I couldn't use my phone or charge it. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KERRY, IE - Reviewed by EDWARD - 30 January 2019
" Auto europe were helpful but I'm extremely disappointed by the difference in prior information and actually implemented and the additional charges. "
" Desposit was not explained on pick up. We were charged more than we were told. Desposit was for fuel instead of car and none of this was explained and is different to any time I have hired a car before. Required amount was higher than previously informed and we were asked to purchase extra insurance because of this despite it not being our fault that the amount was higher. We were also not offered to be shown any of the controls in the car and were given no manual for the car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MICHELLE - 30 January 2019
" Fast and professional "
" Fast service Love using Budget! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CINDY - 30 January 2019
" I had no issues with AutoEurope and have already recommened due to the price. However, I think next time I may select a different car company from the list. "
" I wasn't told the fuel deposit was charged, rather just a pre-authorisation like this insurance - this resulted in card fees for both the charge and the refund. Had it been made clear I could have chosen another payment method. (Not that I was told until pickup the fuel charge was a thing). I felt I got a lower standard of car (tatty) by choosing a cheaper provider instead of going to Budget direct. The car was not well maintained or checked as I has a type pressure warning within 10 minutes of leaving the depot. There was damage to the car on pickup that wasn't on the sheet, so I had to go back in and report it - I wasn't being held responsible on return! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by THOMAS - 28 January 2019
" Staff very professional "
" Excellent service very enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NADINE - 25 January 2019
" Never again "
" At time of booking i was not aware that i needed a credit card in my name as i dont have one. the booking was paid by a debit card. i husband had given me his credit card for the £1600 deposit. there was a long line of people so i felt pressured into signing budget T&C's and was not aware i would be paying and additional £50 for insurance that i had already paid to auto Europe. as a result a £26 booking has cost £76. so i am able to use someone else credit card only if budget are taking money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CORK, IE - Reviewed by SARAH - 25 January 2019
" Brilliant, will use again. "
" Very easy collection and return of the car and very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXIS - 24 January 2019
" I rented the car and spent my time in the North of Ireland, and this car only had a spedometer with kilometres....this made my time using it very frustrating as I didn't know if i was within the speed limit whilst driving. Neither DC connector in the car worked. Tyres had very low tread on them. Had there been any more icy conditions or snow I would not have risked driving this vehicle. I mentioned this to the drop off agent, but he seemed to not care. Maybe these things can be fixed for the next person?? "
" I rented the car and spent my time in the North of Ireland, and this car only had a spedometer with kilometres....this made my time using it very frustrating as I didn't know if i was within the speed limit whilst driving. Neither DC connector in the car worked. Tyres had very low tread on them. Had there been any more icy conditions or snow I would not have risked driving this vehicle. I mentioned this to the drop off agent, but he seemed to not care. Maybe these things can be fixed for the next person?? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PATRICIA - 24 January 2019
" I always try to use Budget because I find them efficient and helpful. Which is why I was a bit disappointed this time. "
" I was disappointed that the car had not been cleaned - particularly as it had several scratches and it was hard to be sure I had noted them all. I don't take the additional insurance so that was important. The staff were helpful and offered to change it but I was rushing to catch hospital visiting hours so I refused the offer. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by CATHERINE - 24 January 2019
" Easy to book and very good prices! "
" All OK until trying to exit the airport car park! Should have been issued an exit ticket when picking up the keys (as barrier issuing tickets was broken!!) - wasn't, so had to go back to car hire hut to be referred back to desk! No-one there! Luckily another hire desk staff member arrived for duty and was able to issue said ticket! Unfortunately this delayed me leaving airport by about 45 minutes!! Other than that all good! Pending excess sorted within 24 hours and fuel refund made with 48 hours! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARIA - 24 January 2019
" Was surprised by cost of upgrade. "
" Good staff and service, was surprised by cost of upgrade. Would be good if there was a customer loyalty scheme including free upgrade. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TINA - 24 January 2019
" No problems at all. Fast and efficient "
" No problems at all. Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GEORGINA - 23 January 2019
" great service and reasonable price "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by THOMAS - 23 January 2019
" as i said very good "
" very good car hire . will used them. counter lady was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CAROLINE - 23 January 2019
" Excellent and good value, as always. "
" Only one person, and not around until I was just about to leave keys per notice on the desk. The person seemed flustered--quickly checked the odometer and said all was fine. It was not made clear e.g. that petrol deposit would be refunded, or that the exterior of the car was acceptable and no future sanction might be given. It would have been better if the pereson had specified those points to me. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SACHIN - 23 January 2019
" fine again "
" it was fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by NOREEN - 22 January 2019
" all was as booked no annoying hard sell of insurance car in perfect condition "
" all was as booked no annoying hard sell of insurance car in perfect condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 20 January 2019
" Consistently the most competitive and easy to deal with "
" Okay but wish M50 toll fees were collected by Budget "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 20 January 2019
" As above, very disappointing and not worth the money I paid for it. "
" When first booking on line I was unable to select 8pm collection. The closest was 2pm. When I arrived around 8pm I was informed I was late and the car was gone. I had already paid £850 and was given a car of a lower standard. A week later the full beam started to come on randomly. This is obviously very dangerous so I returned the car. This was 140 mile round trip to my cost and inconvenience. On the replacement vehicle an engine warning light was permently on and the battery for the remote needed changing. The whole experience was poor. A refund of some kind should have been offered but sadly was not. I would appreciate some form of compensation as the service has been subpar to say the least. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CORK, IE - Reviewed by MATTHEW - 19 January 2019
" All went smoothly "
" All went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DANIEL - 18 January 2019
" Seamless process and happy staff "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 17 January 2019
" overall value for money "
" good service pick up and drop off. vehicle had quite a lot of damage on nearside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by BARTHOLOMEW - 17 January 2019
" i was pleased with the actual vehicle but i was told to pay an extra £94 they said it was for insurance i was not very happy i thought i had paid up front.£94 is a lot of money to me so no i wont be using you again. "
" I was pleased with the actual vehicle but I was made to pay an extra £94 they said it was for insurance I was not very happy as I thought i had paid up front. £94 is a lot of money to me so no i wont be using you again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CIARAN - 17 January 2019
" The zero excess was very poorly explained & led to me double paying with Budget. I am very dissatisfied with the experience and despite being a repeat customer of yours I am liable to no longer use you. "
" Original vehicle was in poor condition; but they immediately offered a replacement. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by CLARE - 16 January 2019
" Easy and effortless x thank you "
" Very good this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CIARA - 16 January 2019
" I've used autoeurope/thrifty before and would use them again. "
" The Thrifty desk was busy with one talkative customer so I asked the Hertz guy if he could sort me out and he did. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WILLIAM - 14 January 2019
" Always great service with Auto Europe. "
" Very friendly, efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NEIL - 14 January 2019
" excellent website. voucher printed immediately. "
" Very good service at Cork Airport. From exiting the plane to jumping into the hire car took approx 20 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BARRY - 13 January 2019
" very efficient and smooth "
" very efficient and smooth "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by GERALDINE - 13 January 2019
" Yes "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MONICA - 12 January 2019
" All staff extremely helpful "
" Great service at knock as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRIAN - 11 January 2019
" No problems, no waiting for pick up or drop off, staff very helpful and efficient. Hope Sixt prepare properly for busy periods, unlike all the other companies. "
" As a regular user of hire cars at Dublin airport, I was expecting the same old bad service, which I always experience at the airport, not naming the worst ever company, but hiring on a low budget I was totally impressed with every aspect of the hire, a breath of fresh air. Not a busy period I know, but none the less, I will definitely be using you and Sixth again, thank you both "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHANG KOW - 09 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 09 January 2019
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MALCOLM - 09 January 2019
" Auto Europe was top notch as usual. "
" Staff were charming, quick and straight forward. No hard sell on insurance which is much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 08 January 2019
" When I was looking at cancelling car due to drones and the resurrecting it staff were very helpful. "
" I was delighted that staff stayed open even though it was well after midnight when I arrived to pick up car due to delays with drone at Gatwick airport. I sustained a very small crack on windscreen and it was / is in clear if I am to be charged for this. I was told my deposit was being withheld! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by DAVID - 08 January 2019
" Very simple and straightforward! "
" Vehicle was advertised as "Range Rover FreeLander or equivalent" and we were given a Kia Sportage! I hardly consider that an equivalent Vehicle! Had I known I'd have gone with Avis and booked a Nissan Qashqai for around the same price. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CAITRIONA - 08 January 2019
" My family have booked through AutoEurope many times over the years and always had excellent service from them. 5*. "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by THOMAS - 08 January 2019
" Very easy to use. I was able to get affordable car hire by comparing other companies in seconds. "
" Really nice helpfull staff. Daniel was super helpful sorting my car hire out. Outlined all i needed to know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by CHRISTOPHER - 08 January 2019
" See above "
" Car was ok, but had a lot of scratches which always is worrying when returning "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by DAMIEN - 08 January 2019
" Auto Europe staff didn't have correct information when a slight alteration in pick up date was necessary. "
" Excellent. Appreciate their flexibility in accommodating a slight change to pick up time of vehicle due to illness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JOHN - 08 January 2019
" Never had a problem with Auto Europe, very good. "
" The car wasn't up to usual standard it was old for a hire , 77000kms brakes to sharp. But condition was pretty good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PETER - 08 January 2019
" the full tank return policy is still the best way - so good "
" all as as should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 08 January 2019
" Easy and efficient, good price and no problems. "
" This is the second time I have booked a small 4 door from FLIZZR, both times I was given a Clio - excellent little car, comfortable economical good radio and other features. The whole rental process was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 07 January 2019
" Sale man very rude and told me it was cheaper to go to the counter direct not deal with third party insurance "
" The insurance you sold me was not up to standard the salesman told me and I had to pay an extra £100 Total cost for two day hire £200 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KATRINA - 07 January 2019
" Thanks to the REALLY helpful older gent at the off airport desk. He was so apologetic about the youngsters on the reception desk at the airport ( cause I had so much luggage and a baby in tow). I really appreciated his help and fantastic attitude. Excellent customer service (eventually). "
" Gents at the on airport transfer desk were completely rubbish. I was completely laden and babe on my front pack and they sent me to the off airport collection (on arrival there, was a wonderful experience). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SHEILA - 07 January 2019
" see above. "
" Mainly positive. One of the seats in the boot area was damp. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by JEROME - 07 January 2019
" A great experience, a user friendly website, helpful and friendly staff, the car met all our expectations. "
" An easy process, friendly/helpful staff at Cork airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 06 January 2019
" See above. "
" Car had extensive scratches when I picked it up. Bit disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CHARLES - 06 January 2019
" Terrible "
" Very of hand reception, no clear signage in the airport ( only the main providers ie hertz Avis etc "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by THOMAS - 06 January 2019
" It went well "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RORY - 05 January 2019
" Good "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 05 January 2019
" Will be very interested to see if anyone makes contact to discuss this matter "
" Returned car back with full tank of fuel but wasnt credited the full amont taken off my credit card, disappointning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 04 January 2019
" Hassle free. No hard push to get me to pay for Extras. Good friendly staff. Smooth experience overall "
" Car hire procedure was very smooth. Staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVEN - 03 January 2019
" Excellent & can't fault! "
" Overall a very smooth experience with probsessional staffing from counter to car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 03 January 2019
" excellent "
" everything went smoothly as it should be. The thing that impressed me was the friendliness of all the staff that i came into contact with. one of the counter staff at drop off offered to run me to the terminalas i looked a bit concerned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARRETT - 02 January 2019
" Easy to use and good communications throughout. "
" First car was three years old and literally had parts hanging off it. So much so That we didn't get more than a mile from the collection point before we had to bro g the car back as there was plastic parts from underneath the car scraping along the road. Second car was running poorly with a clearly loose fan belt. Strong smell of burning clutch throughout our hire. We've had a good experience with Sixt in the past but this time was extremely disappointing. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by JON - 02 January 2019
" Collecting the car was truly awful. Very stressful and staff were most unhelpful. Clearly they had rented too many cars out of Dublin airport at the time and hadn't considered the lack of staff or cars. The car I received was also dented all over "
" Collecting the hire car from Dublin airport was a chaotic and stressful experience. I found the staff most unhelpful, with one chap on the desk even failing to describe how you had to take a bus to collect the keys and the car. Had to wait for over 50mins for a car and only got a car because I went back up to the desk. Chaos. Short staffed and taken too many car orders. Will NEVER use budget again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by THOMAS - 01 January 2019
" All good. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 31 December 2018
" Auto Europe is my go-to provider for overseas car rental. I am confused by the different vehicle descriptions used by Auto Europe and the rental companies; this leaves me wondering whether I have received the car that I ordered. Whilst I understand the difficulty of working with so many suppliers, a translation matrix would be a huge help. "
" 1 Left standing at the kerb by the airport pick up shuttle 2 Only one person on duty at the desk. We were unfortunate to arrive just after a party with little English and no understanding of the options and T&Cs. The single attendant had to explain everything slowly and several times. 3 Clocks were not set correctly in the vehicle. 4 Fuel hatch release inoperative. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KERRY, IE - Reviewed by NIOL - 31 December 2018
" Stop ripping off customers with online insurance policies that dont cover you. The price of insurance was a rip off compared to ALL other european countries. Horrendous rip off. "
" Disgusting hidden insurance prices. Bought online insurance only to be told its no good at the airport desk. Had to pay 400% on top of online quoted hire price. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ROMAN - 31 December 2018
" It was fine "
" The car was old and the wheel alignment was bad, so it vibrates over 100km/hr. I've paid one fifth the price for rental over the same amount of time in the past with a different provider, getting a better car. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARY - 30 December 2018
" Information has not been made clear to me which is not in keeping with the data protection act. I believe I have been charged twice for the hire of the car at Dublin airport. I shall be investigating this further. "
" I booked a car through you from Hertz. As my credit card was not working I had to, on top of what I already paid you for hire of the vehicle, pay 20 euros extra per day to Hertz. I was under the impression that I owed nothing at the desk at Dublin airport. As information was not clear to me I believe there has been a breach in GDPR and would like this investigated as soon as possible. Hertz do not apparently deal with you directly and the assistant provided me with a number to contact you which I will be doing. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 30 December 2018
" No problem with Auto Europe-an easy to use website. I would be interested to hear your comments about the service I received from Budget. "
" The car I was given had over 110,000 km. on the clock. Despite having taken out extra insurance cover Budget blocked out 1500 euro on my credit card and I'm still waiting for that to be removed. During our trip the Stop/Start System Alarm came on and thereafter was on most of the time, obscuring the digital speedometer. My son-in-law, who also had a Budget rental, had an oil pressure warning light which caused him to call out roadside assistance on Christmas Day. His car was also overdue for a service and when he returned it at Dublin Airport he was given a partial refund on his hire cost. I reported the fault with my car when I returned it but was offered no refund. Overall not a good experience and I will not be using Budget again if that is the standard of their cars. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by CORMAC - 30 December 2018
" Excellent "
" Excellent service in Dublin . Will use the company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 30 December 2018
" Excellent service at sixt car rental. Really good and friendly statt "
" Excellent service. Staff really helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARION - 30 December 2018
" Hiring cars from Dublin Airport at Christmas for over 20 years... worse experience yet. "
" Wasn't given information re depressing clutch to start the engine so had to go back inside & queue up again! Vehicle was parked too close to barrier so could not open boot to put suitcase in! As mentioned before could not help myself & start engine as I was not informed re depressing clutch to enable engine to start. Was in the car for 20 mins when 'air tyre pressure' warning flashed up & remained for the duration of my hire period despite constantly checking tyres. Finally spanner symbol flashed up on screen no manual to checkout what it meant. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TONY - 28 December 2018
" You need to be more clear about car insurance. I hade to pay extra in Dublin. Not Happy! "
" I had to spend a further £73 with Budget to take out their comprehensive insurance even though I had already paid for it through Auto Europe! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EIMEAR - 26 December 2018
" No comment to make "
" No comment to make "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RMARTIN - 25 December 2018
" Great, great service provided thank you. "
" Great service and the counter staff lady who served me, sorry I didn't take a note of your name, excellent service provided, thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by ANTHONY - 24 December 2018
" All went smoothly "
" No hitches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MATT - 24 December 2018
" Absolute waste of time and money. Will be actively encouraging people to choose other rental companies. "
" Desk staff wouldn't give me the car as they thought my licence was invalid, they would not even look at the evidence I was trying to show them to prove that they were mistaken. I ended up going to another rental company nearby and renting from them with no issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MICHEL - 24 December 2018
" Excellent "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by THOMAS - 24 December 2018
" As above. "
" very good. as a regular hirer of vehicles in Shannon it was a very fast and efficient experience. However it is a nuisance as an over 75 to have to get a letter from my doctor to say I am still in good health. This is an expensive and time consuming exercise and unnecessary. Also if one has to book at short notice for family reasons it can be impossible to get the required letter from a GP. As driving licences are only valid for a three year period I feel this should be sufficient evidence of "fitness to drive". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTORIA - 23 December 2018
" Great service "
" Staff were incredibly patient and helpful. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GUSTAVO - 22 December 2018
" Easy to book with great prices and selection "
" Quick delivery "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by LOUISE - 21 December 2018
" No problems. Car nice and clean. "
" Things went smoothly from start to finish. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 21 December 2018
" Car did not have air-con and suffered from severe condensation after being parked on cold nights. It would have been useful to have been provided with some form of demisting cloth. "
" Car did not have air-con and suffered from severe condensation after being parked on cold nights. It would have been useful to have been provided with some form of demisting cloth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 21 December 2018
" Experience was quick and efficient. "
" The car was clean but had a powerful smell of cigarette ash. I drove with open windows a lot of the time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by JOHN - 21 December 2018
" No problems and good value "
" Pretty satisfied. The rental desk in the arrivals hall in Dublin T1 is a bit of a sham - the real rentals desk is at the off-site car park, and the shuttle bus ride is quite long. Next time I will book the car for later, so as to get a little more time for returning it. They took the cost of a full tank of petrol from my credit card (not merely holding the credit) and took a couple of days to refund it - funny how charges take less time to process than refunds. But the car was fine, economical and great value for money. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARTIN - 21 December 2018
" Vehicle was far too small for it's class. "
" The car provided wasn't a mid-size, but a tiny car with four doors. This wasn't explained other than in an email sent during my journey, which I couldn't view. I wouldn't use your service again unless i was provided an appropriate vehicle and knew so much in advance of the pick up. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DARAGH - 20 December 2018
" Always good value "
" Car had a couple of scuffs which I had to report "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHRISTOPHER - 20 December 2018
" Counter staff said it was the same group as car ordered "
" I booked a car which was described as a Megan 1.4 DCI I WAS GIVEN a Dacia sandero petrol which was the worst car I have ever driven it felt unsafe "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by TIMOTHY - 20 December 2018
" See above.Plus there was some unrepared marks on car but it drove very well. Was ideal for wife and I only on winter trip "
" It is confusing to book with one company and find you are with another (Thrifty to Hertz) but I suppose I get used to this. On this occasion there was a small Thrifty sign at the Hertz desk. Enough not to be lost - this has been a problem in other parts of the world. I think the car hire storage area at Cork could be far better signed. Kept needing to ask others as the rain fell. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JACQUELINE - 20 December 2018
" Easy to book. Great price. Easy to cancel (only needed to do this once) "
" Thrifty - fantstic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANNIE - 19 December 2018
" Overall very good "
" Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 19 December 2018
" Easy to book and great price "
" Excellent value and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 19 December 2018
" Easy to complete my booking for car hire at a price that couldn't possibly be beaten by any other company £16.05 for 3 days , yes for 3 day you didn't see it wrong and not for a mickey mouse little shitty ford ka i had a lovely Renault Clio. "
" A brilliant company to deal with and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 18 December 2018
" As above. "
" Excellent experience once again with no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LEONARO - 18 December 2018
" will continue to use you regularly "
" only minor problem was I had to pay 10 euro to Dunlin tolls which would have been in excess of my actual tolls. other Dublin companies charge the actual tolls direct to your credit card. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by LAURA - 18 December 2018
" Great Experience. No problems "
" Great Experience. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEVEN - 18 December 2018
" As above "
" Car was in poor condition with marks and dents on almost every panel BUT nothing on the damage form! It had over 70000KM on the clock, the brakes squeeled and clearly needed replacing, it was petrol but sounded like a diesel. Worst car I have ever had in Europe. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by HEIKKI - 17 December 2018
" Auto Europe has been my go to car rental service at least the last 4 years now. You get excellent value (especially for out of peak season car rental) and the website is easy to use. "
" Being able to pick the car up from the parking hall close to terminal 2 was a very positive improvement. In the past I have had to go to the rental car centre close to long term car park which delays my trip by about 30 minutes (as normally need to wait for the shuttle bus and then wait at the centre... Both the pick up and return of the car were carried out efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by IAN - 16 December 2018
" Car was clean tidy and no hassle to rent and return. "
" Easy instructions and friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 16 December 2018
" Very quick & professional "
" Very friendly & efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 16 December 2018
" Good service "
" Friendly team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAUL - 16 December 2018
" Service very good Again;charged for tiny amount of fuel And service fees; "
" Not happy for been charged for a tiny amount of fuel And charged large amount for labour For furling Last time had car from you; Tank wasn't full;' "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KIERAN - 14 December 2018
" Overall good. "
" Unfortunately the fuel cap would not open so I could not fill the tank before returning. The car should not have been rented out with this fault. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JAMES - 13 December 2018
" BRILLIANT "
" Can't complain at all, brilliant service and very good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 13 December 2018
" Would use again "
" Good efficient service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DEAN - 13 December 2018
" Smooth "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NIOL - 13 December 2018
" The shock of adequate insurance pricing when arriving at the desk is horrendous. "
" Insurance prices are a rip off compared to any country in Europe. No reason. Disgusting u explainable greedy behaviour. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KEVIN - 13 December 2018
" Gggg "
" No free sixt/flizzr spaces or attendant at drop off. Otherwise excellent. Kirsty on the front desk was wonderful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by THOMAS - 12 December 2018
" excellent service "
" very proffessional . excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RUAIRI - 12 December 2018
" Quickest pick up I've had, very efficient. "
" Quickest pick up I've had, very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARIE - 12 December 2018
" Very good value, pick.up easy. "
" The only negative was collecting the car we waited aged as our car was blocked in. We were told it had been rented and the people were in their way. I explained we were in a hurry and we were still made to wait. Eventually a member of staff rolled the car forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 12 December 2018
" I always use autoeurope as the prices are great and I have never had any problems. "
" Attendant said there was a mark on the rear wing of the car that had not been recorded. The mark was very minor and eventually with a bit of rubbing it disappeared. Disappointed that it was even pointed out as nobody would have seen this or would call it a scratch/mark when they picked up the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ROBERT - 11 December 2018
" Lovely car. Clean and tidy on collection. "
" Quick simple friendly service. Paperwork completed at airport desk so swift transfer at the car hire depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 10 December 2018
" It was a pleasant stress-free experience. "
" Very pleasant and knowledgeable staff. Prompt service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 10 December 2018
" An excellant experience "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MALCOLM - 09 December 2018
" I always use Auto Europe when I can "
" Good value, great service at Knock "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHRISTOPHER - 09 December 2018
" Easy to book online. "
" On this occassion not very happy. The car I rented was in poor condition. There was a number of areas of the car that had damage to them. I had to return to the office to inform the person on the desk whos attitude was not what I expected. He just informed me that they tak photos of each car before sending them out "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by RORY - 08 December 2018
" Overall a good experience apart from the comments / suggestions made. What I will say is what a great price!!! "
" Counter staff at actual pick up point of car (not at the desk in Dublin Airport) were not great - almost like it was a real chore to be having to deal with a customer at 20:30 at night. A smile would be a great welcome to someone who has been travelling for the whole day, been delayed and also just wants to get to their final destination. I would have also expected someone to escort me out to the car to inspect it with me to ensure there were no issues and also to explain that the car I was hiring had an integrrated safety system for the ignition rather than me spend 15 minutes wondering why the car wouldn't start to then have to go back out into the cold wet weather to the office to ask if I was doing something wrong. Basic Customer service in my book. I also feel that the excess amount that is 'blocked' on your card is somewhat excessive. Fortunately I have a high limit but still, €1500.00 'blocked' seems somewhat excessive (no pun intended!) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 08 December 2018
" Only use auto Europe for my car hire. Always excellent. "
" Great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 07 December 2018
" As above "
" Great price & good car, but am waiting to be reimbursed 1500 euros deposit! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GED - 07 December 2018
" Easy in every way. Unbelievable value ! "
" Quick easy rental. Lovely car,Absolute bargain ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 07 December 2018
" All went very well, thank you "
" Very good indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAKESH - 06 December 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by ANDREW - 06 December 2018
" The rental company name was not shown on the print I downloaded from Auto Europe had to ask a couple at a car rental desks at the terminal where we eventually found we were booked at Budget desk. "
" OK see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 06 December 2018
" Great service as usual "
" Great service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTA - 06 December 2018
" All in at, a great experience "
" We had to wait 30min at the office to pick up our little car for which we received a free upgrade to a lovely automatic with air con :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BRIANCASH - 06 December 2018
" Much prefer Budget to Thrifty who I have hired cars from before. Much better experience, and I shall make Budget my preference in the future. "
" Easy hand over and hand back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSHUA - 06 December 2018
" Overall the experience was okay, the staff weren't particularly friendly and didn't seem happy to help. "
" Initial car was in poor condition. Lots of mileage and a tyre pressure warning light was present. I asked to swap to a different car which they obliged to, but it felt like this annoyed them. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by DAVID ANDREW - 05 December 2018
" Very enjoyable experience maybe next time Budget to better weather, only joking "
" hassle free and so easy lift from airport to car pick up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CAROLINE - 05 December 2018
" Very easy and stress free "
" Lovely friendly staff, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 05 December 2018
" All excellent "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GORDON - 05 December 2018
" I'll continue to book my regular Ireland car hire through Auto Europe, with Thrifty at Dublin Airport. They're clear, straight forward and helpful. "
" I'm a regular with Thrifty at Dublin Airport and I find that the staff there are thoughtful to my needs and efficient and business-like. I've had only minor issues with cars from them and they've been realistic and fair. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by AONGHUS - 05 December 2018
" The bus driver was very friendly and courteous - he really brightened our experience. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXANDER - 05 December 2018
" Easy to compare alternatives and offering excellent value "
" Very efficient and good service with exceptional value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KEVIN - 05 December 2018
" Very good experience "
" God service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 04 December 2018
" Very well organised. "
" Very efficient!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DRITAN - 04 December 2018
" Not hard but easier ????!?! "
" Couldn't get any easier "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MAUREEN - 04 December 2018
" Excellent in terms of both cost and service "
" Excellent service again; really helpful staff service at both ends of the journey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 04 December 2018
" Will not use again "
" Car was dirty ,did not have a full tank of fuel. The touch screen was not functioning and it had a vibration at motorway speed. Plus there were charges to pay at the desk which were not clear after I had already prepaid for the hire. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by SUSAN - 04 December 2018
" I would probably recommend Auto Europe but not Budget - however once I'd paid again everything was very quick. "
" Having paid auto europe for extra insurance Budget implied we were not covered for excess even though I already said we were. We were in a hurry and (being influenced by them) paid for extra insurance to negate the excess fee. They charged us an extra 50 euros. In hind sight I should have stood my ground but they had succeeded in making me doubt myself. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 02 December 2018
" all good "
" apart from the time it took to sign in everything was a 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICKEY - 01 December 2018
" Great customer service. Fast and efficient. "
" very pleased with the service from Budget. The guy serving us at the airport, I`m sorry i didn`t get his name ...... was so helpful, friendly and efficient, because of his great service I would definitely return to Budget Car Hire. We were pleased with our car, even though there were a few knocks on it, of with was all noted down before we hired it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MARTINA - 01 December 2018
" I use autoeurope all the time as it is usually the best value for what I need. In this instance I am disappointed with the vehicle provided by Budget for the rental period. "
" The vehicle itself was nearly 3 years old with quite a few damage marks. Just after pick up the front passenger headlight wasn't working so I didn't continue to my destination (in darkness) without it. Budget sent out the AA who couldn't replace it and I had to return to the rental company the following day for a replacement vehicle. They just changes the bulb, which after another couple of days was again not working. I lost half a day of time with family by having to stay for the AA and then return with the vehicle the next morning! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by DEBORAH - 30 November 2018
" Car as expected, in good condition quick check in, shuttle bus to airport arrived quickly. Good service. "
" Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JIM - 30 November 2018
" Good price. Good service. "
" Good price. Good service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TREVOR - 30 November 2018
" GOOD/ QUICK TURN ROUND. "
" PICK UP /DROP OFF GOOD CARNOT OUTWARDLY CLEAN AND LOCATION OF SCRATCHES ON PAPERWORK HAPHAZARD AND SOME NOT IN CORRECT LOCATION ON PAPERWORK . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by NIOL - 29 November 2018
" Compared to ANY other country Ireland car insurance prices are a disgraceful rip off. Customers should be told NOT to buy insurance online OR be told upfront the price of adequate insurance BEFORE getting to the pick up desk. Disgusting underhand behaviour designed to squeeze money from tourists. TRANSPARENCY of insurance prices and coverage please!!! "
" Compared to ANY other country Ireland car insurance prices are a disgraceful rip off. Customers should be told NOT to buy insurance online OR be told upfront the price of adequate insurance BEFORE getting to the pick up desk. Disgusting underhand behaviour designed to squeeze money from tourists. TRANSPARENCY of insurance prices and coverage please!!! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PAUL - 29 November 2018
" No comment "
" We had no credit card to pick up car .seems one day we can pick up a car without credit card and another day you cant . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CRAIG - 29 November 2018
" Everything not bad the money thing is terrible "
" Cannot believe they keep over £2300 out of your account for 7 days terrible "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 28 November 2018
" Great price and very efficient overall "
" All very efficient but they gave me a rather basic car Dacia Sandero. I probably should have insisted on something better, as an Astra booked "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by ANTHONY - 28 November 2018
" Disappointed with the vehicle. "
" Land Rover booked, Kia sportagae received, back tire had a slow puncture. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by CATHERINE - 28 November 2018
" 10 out of 10 "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 28 November 2018
" Simple straight forward process everything up front and easy to understand. "
" Overall a good experience. My only quibble is not all the damages to the car had been logged and I had to spend approximately 10 minutes in the dark checking the whole car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GERARD - 28 November 2018
" Ease of booking, competitive price and flexible conditions "
" Fast, efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOHN - 28 November 2018
" Generally great "
" Interior windows were pretty dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by TIM - 28 November 2018
" Charged because I don't own a credit card "
" Charged because I don't own a credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AGNES - 27 November 2018
" Friendly and efficient. Need to be a bit clearer about excess. Baffling, but then I am an OAP. "
" Pleasant and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by GILLIAN - 27 November 2018
" See comments in stage 3 "
" I feel that I was pressured into purchasing extra insurance coverage that I thought was already included in the price when I booked. The extra charge was €164 for the weekly rental. Not such a bargain after all. The extra payment was to cover any damages which may have occurred during the rental period. Can you confirm if I actually needed this please? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by STEPHEN - 27 November 2018
" As above. "
" Overall, very good and professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by SARA - 26 November 2018
" Please see 3 "
" Great Because that was no queue, fast paperwork completion, no hard sell of add-ons, friendly transfer with super helpful advice on where to visit and weather forecast. Also, a free brilliant map of Ireland and a nice car. Just a fab experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 26 November 2018
" Excellent! "
" Efficient service at collection desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 26 November 2018
" AutoEurope search engine is easy to use and generally finds competitive prices (although not always - Ryanair sometimes come up cheaper). "
" Budget staff at Knock were efficient and helpful, both at the desk and at pick-up. However the car had noticeable paint and bodywork defects not marked on the condition report - we had to alert a staff member to amend the report before departing the pick-up area. Car was a 2017-reg SEAT Mii with 51,000 km on the clock and not in tip-top condition - two seat cushions were badly stained - but was otherwise clean. However the rental was VERY cheap at around 7 euros a day without extra insurance, so no hard feelings! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by LEONARD - 26 November 2018
" have used auto europe many times including two previous years in morocco (Hertz). This year I made the fatal mistake of booking direct with Hertz. On arrival no car existed and am having big problems getting compensation fron Hertz. "
" car had cracked wing mirror and the tyre pressure light came on but overall the Toyota hybrid was fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by CAROLINE - 25 November 2018
" Great service as always "
" Very easy, drop off took 3 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANDREW - 25 November 2018
" Happy with the service "
" Smooth service both pick up and drop off very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by DAMIAN - 25 November 2018
" Fast and friendly service "
" Fast and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SIMON - 24 November 2018
" All went very smoothly couldn't fault the service "
" Very friendly efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SEAMUS - 22 November 2018
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 22 November 2018
" Excellent service all round "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 22 November 2018
" Very pleased with the service. "
" Very quick processing and the operator came out to the vehicle with us to check it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 22 November 2018
" As always a simple and effective booking process with a wide range of suppliers and vehicles offered. "
" The first car allocated -'Fabia' - had several faults, that only came to light as I was someway in to my journey. The 4 issues were, a squeal when braking, engine service light on display, left indicator high flashing rate on display and central locking inactive. I drove the 15 miles back to the airport for replacement, but offered nothing by way of compensating for lost time and travel "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by DAVID - 22 November 2018
" Wasn`t happy. "
" The first car we were given had damage to drivers seat meaning it could not be raised in height plus USB port was missing so unable to use satnav. Replacement vehicle was fine until return to Dublin when low tyre pressure light came up probably caused by damage to alloy wheel which I pointed out at the beginning of hire. Will not use your company in future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by PATRICK - 22 November 2018
" Always get the best deal with Autoeurope. Much better than going direct to rental company. "
" Friendly staff. Quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DANIEL - 22 November 2018
" always a good experience, thank you "
" always a good experience, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 22 November 2018
" A very efficient and professional service. Would certainly use them again "
" A great experience with efficient and well motivated staff. Real pleasure doing business with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by TOM - 21 November 2018
" I was robbed , you guys mislead me on purpose. Terrible company. "
" Was sold full insurance on line during booking. Got to pick up and was informed that the insurance was inadequate and 1500 gbp was reserved on my card plus I had to pay an extra 70 gbp for cover. Feel conned ! I have no problem paying, but the online payment was deceitful and misleading. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by JEREMY - 21 November 2018
" No problems. Very good value. "
" Good except car was a little dirty outside and inside, especially inside of windscreen. On collection there was some bodywork damage that was difficult to see due to mud splashes, which needed to be added on the inspection document. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by KIRSTY - 21 November 2018
" As above, inital interaction with staff was poor "
" Counter staff in Dublin airport was not great. It was late evening and the person I dealt with clearly didn't want to be there. There were 3 members of staff behind the counter, 2 really cheery and then I had to deal with the chap who didn't want to be there. This was a shame but thankfully the driver and key collection and drop off all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SHERRALL - 20 November 2018
" easy to use website and good prices "
" lovely friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDIE - 20 November 2018
" I did find when returning the car The day nav wouldn't accept the code so it may be helpful to already have that in the sat nav for when you return the car. Maybe a petrol station too close by , but most overall I won't hesitate in returning and passing the word I'm very happy with the service I had. "
" I was very happy with counter service he was fantastic, setting my sat nav and explaining everything he made me feel I had a secure contact while I was on my trip to a new country. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 20 November 2018
" Every thing was easy and went to plan "
" My trip went well and I was happy with how I was treated from my first meeting with counter staff to tose I met at the drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOSEPH STEPHEN - 19 November 2018
" Generally, very easy to arrange the hire but potentially, could have been very troublesome providing security. As it happens my credit card was faulty (it would not read) so a passenger had to provide a credit card. That could have been a problem if the counter staff had been strict about the card being only from the hirer. You should be more flexible at the hiring stage. "
" A few scratches on the bodywork on collection which was not a problem for us but if we were trying to impress someone, then the damages should be suggested beforehand or allow customer to exchange vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DENIS - 19 November 2018
" You were recommended to me by my cousin Catriona O'Malley and I won't hesitate to recommend you myself. "
" All seemed to go very smoothly thank you.Additionally my car was much bigger than I need or paid for ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WALTER - 19 November 2018
" All went smoothly "
" The experience was hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FINBARR - 19 November 2018
" Pleasant staff and no hassle "
" Hassle free and very competitively priced Definitely use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 19 November 2018
" Would have no hesitation in recommending the company in future. "
" Friendly efficient staff and service. Quick pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 18 November 2018
" When you need them when your in trouble make sure your in trouble before 4pm,when I needed to get them because I had a nightmare problem just about to leave for the airport,I phoned at 4.30p.m. and answer phone saying the office was closed and would be open from 9a.m.the only excellent people were the courtesy bus drive,the lady I dealt with on the phone when I was in serious trouble,and the drop off guys "
" Counter staff when I arrived were not Friendly or helpful,had to get the courtesy bus back into the airport because the guy over at pick up could not help me,then guy behind the desk in the terminal was no was unfriendly,had to go back to the terminal three times,landed at ten o'clock and got into the hire car at eleven thirty five. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KERRY, IE - Reviewed by PETRA - 18 November 2018
" Always use auto Europe, no problems "
" On drop off the access corridor left hand lane was blocked by Budget "to stop the general public driving in". Consequently we went down the wrong lane which the staff dealt with straightforwardly, but was nevertheless irritating "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 17 November 2018
" Although a I ordered a small car, it came with satnav. I have no reservations in recommending Budget Cars Dublin Airport. "
" Very efficient service and highly competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 16 November 2018
" Have hired many cars from Auto Europe. Have always had good service and value. "
" The car I hired was nearly new but had no nearside front indicators or front nearside high beam. Should not have been hired out in that condition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by RICHARD - 16 November 2018
" Shocking. Please see above, can I have my money back. Didn't use the car because you wouldn't give it to me. Young person on reception was very polite and was only following company policy. Be clearer re credit card requirement, especially when people pay with debit cards, it's half a clue. RT "
" Had to go travel to Ireland at short notice because of Mother's illness. Booked and paid for car, turned up and told I needed a credit card before taking it. I don't have a credit card. No car ! Bus to Newry and back again. Nightmare. You can eventually find the credit card requirement in the T/Cs but it should be front and centre. I'm 52 years old, 32 years in Police, you had all my details, I wasn't going to runaway with your Corsa. Very disappointed, can I have my money back please. RT "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PATRICIA - 16 November 2018
" I have recommended Auto Europe to several people. I find them competitive and very helpful when I had a problem last year. Many thanks "
" Good efficient service. I try to use Budget whenever I can. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARK - 15 November 2018
" overall very pleased "
" the only down side was it took 30min before the car was available as we had a 2.30 hour journey ahead "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CORK, IE - Reviewed by EILEEN - 15 November 2018
" Hassle free. "
" All went very well. Very nice staff and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NATHAN - 14 November 2018
" I'm really angry about the whole thing & will be contacting citizens advice. "
" I arranged the rental of a car, in my husband's name, to be collected from Dublin Airport. The agreement stated that we must present a credit card in his name when we collected the car, which we did. He was then asked to enter the PIN number for this card, which he doesn't know and the only resolution we were offered was to use a debit card & take out full insurance at a further cost of £111. We were told there was nothing else to be done & this was our only option. Later I realised that actually there were other options. I'd offered to add my name to the driver agreement & use my own credit card, but was told I couldn't do this. No one thought to offer us a brand new agreement in which I was the primary driver & could then use my credit card. There was also the option of entering my husband's credit card details manually (as you would if paying over the phone). I am really angry that no other options were presented to us, despite us following the guidelines & instructions & the only outcome the salesman was willing to consider cost us 3 times the original car rental cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by HILARY - 14 November 2018
" See above "
" Hassle free, quick and efficient. Even lent me a cable for my TomTom as I'd forgotten mine. We'll be back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by LEE - 14 November 2018
" it was good "
" a bit of a wait at the booking of the car out of the airport. but very good service at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by LOUISE - 14 November 2018
" It was fine "
" It was fine apart from a queue at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLOTTE - 13 November 2018
" Always use them as they have great prices. "
" Straightforward and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AOIFE - 13 November 2018
" Just annoyed at the lateness of the car "
" I was annoyed that the car wasn't ready at 2pm, which was when I booked it for. It wasn't ready until nearly 2:30 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by KEVIN - 13 November 2018
" I can't speak highly enough about Budget, this company there car's and overall experience.. Many Many Thanks to Liam, Damian and all the rest. "
" Budget is by far the Best & Cheapest Company to use at Kerry Airport with Staff 2nd to none. Thanks for the Lovely New Clean Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 13 November 2018
" Fantastic staff, helpful and very efficient and caring. Great car and such a stressfree experience. I will be using them again!!! "
" The desk staff were fantastic and helped when I had an issue (left car seat in baggage hall) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 13 November 2018
" Great value overall "
" Car was clean but had a lot of scuffs and dents already on it when collected "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TERRI LEE - 13 November 2018
" Friendly "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TREVOR - 12 November 2018
" Great value prices, easy boking process. "
" Very friendly and efficient service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by LEANORA - 11 November 2018
" As noted above "
" Car had multiple scuffs/scratches on exterior and a dent. All not mentioned by the desk resulting in me going back in to ensure these were recorded before I drove the vehicle away. The seats had marks/stains and the interior smelt unpleasant/ nut cleaned properly. I visit Ireland frequently and hire cars each time. This was not a great experience. The drop off experience was swift, efficient and the lady was meticulous in her inspection of the cars exterior clearly identify the marks/dent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by STEPHEN - 11 November 2018
" Easy and professional "
" Confidence inspiring as usual "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CAROL - 11 November 2018
" I travel to DUBLIN regularly and budget is my car hirer of choice. Lovely staff. Great cars. "
" Your staff at Dublin Airport are excellent. From the counter staff to the drivers all are helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 11 November 2018
" Other than comments in 3 above, all was good. "
" Only issue was on collection of the car. I was given the car but the agent did not mention the defects. I had to call him back out when I looked over the car. There were about 6 marks and dents and a bulb out on the front. The dashboard had message saying service due. The defects were then recorded but I wonder what would have happened if I hadn't done a full inspection. On returning the car I could have been held responsible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETER - 10 November 2018
" Smooth and easy car hire "
" As always great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LLOYD - 09 November 2018
" My biggest issue is that I was charged £60 and I don't know what for. I have been trying to get an explanation and no one is replying to my e-mails. So I am extremely unlikely to push anyone your way unless they liked to get fleeced of their money for no good reason. "
" My biggest issue is that I was charged £60 and I don't know what for. I have been trying to get an explanation and no one is replying to my e-mails. So I am extremely unlikely to push anyone your way unless they liked to get fleeced of their money for no good reason. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DAVID - 09 November 2018
" Everlasting service, choice and value. "
" Good service. Clean car, though quite high mileage. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by REGINALD - 09 November 2018
" Usual good service at Knock. "
" Car was a little old and battered but it did the job! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by COLM - 09 November 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMANDA - 09 November 2018
" After struggling to find my booking it felt like we where given the 'only available' car. Which was a very poor excuse in all aspects for a rental car. "
" After struggling to find my booking it felt like we where given the 'only available' car. Which was a very poor excuse in all aspects for a rental car. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by IGNAZIO - 08 November 2018
" Great! "
" It was very easy to book and pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIA - 08 November 2018
" d "
" Arriving in the airport, I was greeted with the news that I needed to have 1,500e free on my credit card in order to be able to put the excess on the card. This is a huge request - luckily, I had it available, but had I not happened to clear my card at the start of the week, what would I have done? Ridiculous. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARY - 08 November 2018
" overall good value and good service "
" Pick up.was a bit disorganised. paperwork did not match keys. had to go back.to desk twice and wait for.new paperwork to be issues. Delayed my journey Also.not having desk in terminal is not convenient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MICHAEL - 08 November 2018
" Good value "
" Car was well dinged but fully shown on paperwork. Otherwise it was f great. Quick delivery on taking it and in return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEIRDRE - 07 November 2018
" Friendly staff at collection "
" Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by SIMON - 07 November 2018
" Good car constant buses to hire cars helpful staff "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLENE - 07 November 2018
" It would help if there was a booster facility in the vehicles as I am very short in height. "
" The staff are very professional and easy to get along with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 07 November 2018
" Very friendly staff. "
" Quick check in with no mini bus needed. Quick check out. Great experience. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by REINALDO - 06 November 2018
" Quite easy to book via Auto Europe. I will use it again. "
" The car was smelling like a cigarette smoke. It took a while to get the car since we had to take a van to the collect point. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by AHMAD - 06 November 2018
" NA "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by KAUSHIK - 06 November 2018
" I went with the price "
" I queued up at the airport desk and when I got seen I was told that I didn't need to queue and need to take the bus directly to the pick up point. There was a bigger queue here and it was a bit disorganised with queues for four or five different counters. when i eventually got there was given a car that had a lot of scratches and dents and was dirty inside with soil marks and and bird poo on the inside of the driver window. When i went back to tell them about it they swapped the car over and gave me another car. This one had more dents including one on the number plate area. I was worried about getting blamed for them when I bring it back as there was no one who checked the car over with me and just a few notes made on the inspection sheet in advance. it wasa two year old car with 102K miles on it and the wipers (I realized this later) kept banging on to the side edge of the windscreen. The operation felt like a conveyor belt and they seemed more interested in getting the cars in and out. This was quite a different experience from the others I have used before. In my previous renting in Dublin (with Enterprise)I had a brand new car with less than 400 miles and price wise it was cheaper too.Drop off was smoother experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by TIMOTHY - 06 November 2018
" The exerience is easy enough. one point though is greater clarity over insurance as to whether the claim back insurance is included or not. and clearer information as to the paperwork that accompanies it. "
" I had to return the first vehicle given to me after driving it just one hundred yards as there was a loud mechanical groaning noise from the rear of the car. Probably a bearing, definitely not the engine. The return was handled efficiently and I was given a free upgrade for which I am grateful and that car was fine and in good condition. I expressed concern that the first car would require a check over and sought to be reassured that it wouldn't just be put back in the system to be hired to another person without mechanical attention. I did not however get such an assurance which would cause me worry not only about other hirers but whether the I would be given a car in the future which has potential defects not looked at. A verbal reassurance that the car would be taken off the road until it was looked at would go a long way to giving confidence for future hires. One more small thing. I would prefer budget to automatically take the M50 toll as other hirers do rather than have to go online ad do it myself after the return. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by JEREMIAH - 06 November 2018
" Overall good "
" No Keddy desk at Knock as it is covered by Europcar which was confusing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ROGER - 06 November 2018
" Too hit and miss with prices. Often means being given poor quality car at check in. Why can you not give prices to include actual insurance from the car hire people to avoid excess holding charge. "
" Small amount of damage described as 'light scratches' but 720 euro taken immediately despite being told it was a holding amount. No communication despite email requests for receipt to submit to my insurance. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DENISE - 05 November 2018
" great speedy pick up and drop off no queues, Staff very friendly and helpfull "
" great speedy pick up and drop off no queues, Staff very friendly and helpfull "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 05 November 2018
" Thought the additional insurance offer very expensive. "
" Instructions for returning car far too vague, no proper postcode or address to put into google maps, total nightmare, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BENJAMIN - 05 November 2018
" Booking quite easy and overall good value for money. "
" Sent to wrong desk at car hire compound and vehicle very high mileage and not in great condition. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by EIMEAR - 05 November 2018
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by AART - 04 November 2018
" To suggest to the customer to go and buy duck tape to repair a wing mirror is unbelievable. "
" To suggest to the customer to go and buy duck tape to repair a wing mirror is unbelievable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by KATHRYN - 04 November 2018
" Good experience. "
" Overall good experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CORK, IE - Reviewed by GARETH - 03 November 2018
" As 3. "
" Excellent service and all round value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ROSALYN - 03 November 2018
" Good "
" Good value and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JIMMY - 03 November 2018
" Easy to book, and offers competitive prices. "
" I am very happy to note that the block on my US-based credit card was removed the same day that the car was returned in Dublin. I was a bit uneasy about the pre-existent damage, but thankfully Avis must keep good records and photos, so all well on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KERRY, IE - Reviewed by ANTHONY - 02 November 2018
" will definetely use you again! "
" excellent allround "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by IAN - 02 November 2018
" Ripped off! ! ! ! "
" Booking through auto Europe turned out to be a con!!!!! Ripped off should have only brought 42 pound option as extra cover was not as sold. Ended up having to buy cover from budget direct. Well fed up as we hired two cars. Right scam!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by MARGARET - 01 November 2018
" Charge for fuel should be held on card not taken when you pick up car. If car does not come back with a full tank then it should be taken. "
" I did not like the fact that the money had gone onto my credit card for fuel. I know this will be credited back but not until the following month. Not very convenient and was not told of this. Presumed it was a holding fee. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by JAMES NOEL - 01 November 2018
" Auto Europe as always extremely efficient and very good service "
" Great service and no hassle whatsoever.Will continue to use Auto Europe in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DESMOND - 01 November 2018
" Will not recommend auto Europe while connected to sixt "
" Checked car over ,5faults listed ,after checking at least another 6 faults.sebaston who served us just interested in serving other people ,no interest in us ,young girl very helpful ,listed other faults .also had to change to extra insurance cover as I felt I couldn't trust duct not to try get extra on return of car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by PATRICK - 01 November 2018
" Nothing to add ATM "
" Car was suppose to be full of fuel. Only 3/4 full. Had to take picture and prove it when handing back car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CORK, IE - Reviewed by NICHOLAS - 01 November 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIMOTHY - 01 November 2018
" Over all good. "
" Generally good. The car was a grubby. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MARY - 01 November 2018
" Would have liked if voucher was attached to e-mail, sometimes you can't access internet when abroad. "
" Fantastic experience, great car, wonderful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAUREEN - 01 November 2018
" Completely Satisfied overall Thanks "
" Budget always look after me very well. Nice clean car's.. Don't try ripping you off like some of the other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUZANNE - 31 October 2018
" Extremely cheap for length of rental. "
" Speedy pickup. I have had some very long waits at Thrifty - on Sundays of Whitsun weekends in past few years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANGELA - 31 October 2018
" Keep up the great work. Have rented in Ireland from both Dublin and Belfast. Airports and service excellent at both locations "
" Love renting from Alamo/Enterprise. Always my first choice now if aromatics available p. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 31 October 2018
" All good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SARAH - 31 October 2018
" Very easy to book through Auto Europe. A good service, but in this instance, Thrifty let me down. "
" There was no suitable car available when I arrived in Shannon Airport. I was offered 2 different large saloon cars which would have been totally unsuitable for the narrow roads that I would be travelling on in West Clare. I had to wait an hour for a car ( and more time for it to be checked and cleaned) to be returned of the same size that I was expecting and had paid for before travelling.. There were 2 other customers waiting for small cars so I was not the only one. Blaming the busy nature of half term was not acceptable or appreciated! I had paid for a car through AutoEurope that Thrifty could not provide on my arrival. I have complained about this service to Thrifty and am awaiting a response. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by MARK - 30 October 2018
" No "
" I don't recommend car hires as the same place is never used twice - thrifty in Shannon is not Thirfty in Lanzarotte! In Shanno I was disappointed by two things - the scratches on the car were not correctly marked on the PCI - we went back to advise of some but have photos of the rest just in case. Secondly, the signage for returning cars is plain wrong! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DUNCAN - 30 October 2018
" no problems with autoeurope "
" overall things went well, but the car was not the cleanest, I think they tried to wash the seats just before we got it. there were many scratches all over the body work. Disappointing car from a large company "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by ELIZABETH - 30 October 2018
" A very efficient service. Though question why I was instructed to to print of the emailed voucher when this was not looked at when offered. "
" I don't understand the need to individually queue at the counter inside the airport to be directed to the shuttle bus; surely it would be more efficient to have a signage directing us to the bus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIERNAN - 30 October 2018
" The staff were lovely and the car drove well but overall it was too expensive and so probably wouldn't use Auto Europe again. "
" I was a bit thrown by the need to pay for even more insurance, including the payments I had already made when pre-booking, just to avoid a €2500 fee if anything happened. Plus I was upgraded without asking to a much larger, automatic vehicle, neither element of which I was keen on or wanted. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JAMES - 30 October 2018
" Very easy to use and you always get an excellent price. "
" I have used Thrifty on a number of occasions and have always found them to be extremely professional and polite. All vehicles have been presented to a very high standard and are well maintained. It's the smaller points that count - Thrifty put proper screen wash in their cars where other car rental companies just use plain water. Well done Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 30 October 2018
" Price a lot higher than my earlier booking at the beginning of the month because it was holiday time. Car good but could be cleaner. "
" Budget staff friendly and helpful giving clear instructions & information. Quick and easy process to collect the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHARLOTTE - 29 October 2018
" Great, straightforward experience and great price. "
" The queues at desk in Dublin airport were long and took over 30 minutes to get the car. No one said we could get the bus to car hire depot and sort paperwork there where desks were empty. Also I don't like the change that you need to email your photos of damage to hire car rather than staff marking it on paperwork when you collect it. Still waiting for the hold to be taken off my credit card. I also would like immediate confirmation on drop-off that no further charges will be made on my card. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SANDRA - 29 October 2018
" The team were extremely helpful and efficient when we both collected and returned the car. Excellent service Thank you "
" The team were extremely helpful and efficient when we both collected and returned the car. Excellent service Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EDWARD - 28 October 2018
" Efficient service "
" Efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOSEPH - 28 October 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DANIEL - 28 October 2018
" Fast and reliable "
" Good service and vehile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 27 October 2018
" Over all great service "
" A overall great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by LISA - 26 October 2018
" Yes always a good service and options about. "
" I was disappointed with the vehicle which is meant to be mid range. The Opel Astra was an estate which was fine, but the back parcel shelf was not there, therefore our luggage was always on display. It was obvious we were touring as the car was being dropped off at Belfast City. Therefore, we had to try and cover our bags so it didn't entice anyone to break into the car, when we were parked up. However, we did have problems with a constant noise which appeared to come from the brakes. The emergency number does not work if you do not have an Irish phone as I was told later. I contacted Budget at Knock and to be fair a helpful lady did try to resolve and offered a person to drive an hour and change the vehicle. At first we accepted but we drove around to return and the noise disappeared. I therefore cancelled the option of a change of car mainly as we were touring and we had an event at 1pm and by changing the car we would have missed it and that would have had a knock on effect. I appreciate I paid a price for returning to Belfast, but really the car was damaged and look worn in many areas and certainly needed a good service. The noise did return which was very annoying, but on the last day it again disappeared. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by LINDA - 26 October 2018
" Please read box 3 "
" I found the counter staff both on the pick up and drop off abrupt and surly. They may know the routine extremely well but the customer may not be as comfortable with the routine. I have hired from Budget on every visit to Eire for many years and was disappointed with the service on this occasion. The car was an older model with 3 different bad scratches. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BARRY - 26 October 2018
" Still waiting for card payment back on my card "
" Still waiting for payment to be put back on my card "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 26 October 2018
" no problem all good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THERESA - 26 October 2018
" easy to book "
" too long a wait for the transfer bus from airport to car rental site "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CORK, IE - Reviewed by PETER - 26 October 2018
" They were efficient "
" Supplied with badly dented car so I worried about them trying to charge us for repairs. Photographed all the vehicle I can't understand why they hold a block on my credit card for over a week after vehicle return, or why they think 82 euros should be taken from my card in case I don't bring it back with a full tank of fuel Just have to accept all car rental companies are distrustful "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CHRISTOPHER - 26 October 2018
" Good service from Autoeurope but totally disappointment with budget desk staff at pick up. "
" We forgot to bring our 2 children car booster seats so we had to hire with budget. We were told that the cost of the hire for the car seat was going to be almost TWICE as expensive as the actual car hire. To any normal person that would sound extraordinarily expensive and disproportionate but staff at pick up didn't care about how we felt, they were making jokes about our disappointment in having to pay so much for such a cheap item. the person who served us didn't want hear about our surprise with the booster seats price he wasn't friendly at all if anything he was hostile. Then our intermediate car arrived but the clutch wasn't working properly. We were about to travel on the motorway with 2 children and it was already late night. The staff gave us the excuse that certain cars have the clutch running out quicker than others however we expected the car to be checked before we arrive. They replaced the car but it delayed us even more. Not ideal after a long journey with flight delays and tired children. We as a family have in the past 9 years hired many cars and we never have experienced anything like how it was this time. Overall a disproportionate cost of booster seat hire, very unfriendly staff at the desks, disappointing car checks and unnecessary delay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CHRISTOPHER JOHN - 26 October 2018
" Another great car at a good price. Well Done. "
" Great service, very good car and dropped back at the airport with a smile. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EDWIN - 26 October 2018
" Smooth, open and transparent, friendly and business like. Everything clearly stated, images of vehicle condition sent to email address for reference, fuel tank supplied full. "
" The Thrifty team at Knock airport are always friendly and welcoming! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 26 October 2018
" The credit card policy was not flagged up when booking - thi should be made very clear. "
" We were forced to take out comprehensive insurance cover as we did not have a credit card on us. This was not made clear when booking and only appeared when printed off the voucher. This more than doubled the cost of our car hire. Safe to say we will not be using Thrifty again . "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CATHERINE - 26 October 2018
" Overall good service but the car was surprisingly poor "
" The car had lots of external damage, all seats were stained, there was a smell in the car like animals had been transported, one of the display buttons was missing, the wipers needed replacing, and a service light came on during the rental period "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by TERENCE - 25 October 2018
" Same as above Will take this further until I get a refund "
" Charged on booking with excess. Charged a further €124 on pick up of vechile even when told them I had paid. Now paid over £200! Want refund of the charge charged at the airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 25 October 2018
" easy transaction no waiting had the car within a few minutes "
" no hasslee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANGELA - 25 October 2018
" An easy and smooth service for anyone hiring a car. Collection and drop off, both quick and easy processes. Great value, recommend to everyone "
" Very easy and smooth service. Definitely recommend to anyone needing a hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by WILLIAM - 25 October 2018
" This Irish experience with Thrifty was excellent but our Avis experience in Lisbon was the complete opposite! They would have scored very low at every point. "
" Thanks Thrifty for being so Nifty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 24 October 2018
" No problems collecty the car and returning it. "
" Smooth and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MR MARTIN - 24 October 2018
" I wish all car hire were like this thank you all "
" Frendley staff good car beautiful weather "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 24 October 2018
" I don't understand how you think you can abuse people's financial situation and consider it acceptable!! It isn't right! Massively disappointed with your cowboy company! "
" Disgraceful behaviour from your company! Taking £1600 as a deposit? Then not returning the deposit so leaving me with bank charges. 4 days after returning the vehicle I've still not received my deposit back and on top of that you take another £20 additional payment! For what? I will be telling everyone and asking them to share on social media regarding your car rental service! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RORY - 24 October 2018
" xxx "
" Generally good. I did not like the practice proposed to me of my looking for any defects before using the car and ME having to take a picture of them and emailing it to you??? I had to find a representative at the garage to go through this process with me and highlight the defects I found on the page provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by NIGEL - 24 October 2018
" Excellent service from start to finish "
" Pleased to recommend Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by NICOLAS - 23 October 2018
" Easy to use and good value "
" Excellent service throughout, no hassles and the vehicle provided was exactly as required and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DONEGAL, IE - Reviewed by MELANIE - 23 October 2018
" awful "
" check in counter staff 25 min late, no other staff to deal with rental therefore we had to wait at airport util staff member arrived. Rental car was dirty Member of staff arrived stated that free petrol and rental discount will be given, it hasnt been actioned complained on drop return , still no one as contacted me about compliant "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by KATHERINE - 22 October 2018
" As above. Excellent service from start to finish. The guys at the returns and drop off driver all excellent service "
" Unfortunately I can't remember the name of the assistant on duty on Tuesday 16th at approx 10on. She gave us excellent customer service and helped me to the car as I also had my mother in a wheelchair. I hope you can identify her from the Rota. (She had a northern accent). She id an excellent ambassador for the company and I cannot praise her enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIAMH - 22 October 2018
" Easy to book "
" Car hire went smoothly however I was unaware of the policy change and charge for travelling home in the north. Unfortunately won't be choosing budget in future due to this, such a shame. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by ANN - 22 October 2018
" Good "
" Staff always friendly, helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANTHONY - 22 October 2018
" Auto Europe service is always excellent "
" Overall service and efficiency was excellent. The condition of the car however was poor but that was probably the reason for the competitive price. Mechanically the car was fine but the body covered in scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PAMELA - 22 October 2018
" Rudeness from staff, non communication, non reply to telephone messages and car in an unsafe condition. "
" Shocking experience and I will never use them again. We had problems with the car which are still being resolved. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KERRY, IE - Reviewed by GARY - 21 October 2018
" Easy to use booking system- no issues encountered. Very happy with Auto Europe. Thankyou "
" Pick up and drop off all as planned - no issues of note "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by PETER - 21 October 2018
" Very good "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by DENIS - 20 October 2018
" Thanks very much great service thanks Denis "
" Great as always can't prase budget enough and auto Europe cheers denis t "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 20 October 2018
" I'd use AE again. "
" Reception counter overwhelmed. Took 1 hour 25 minutes from arrival at the desk/office to leaving the car park. That involved three separate queue waits. Worst experience yet for accessing a hire car. Drop off was smooth and easy in comparison. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ROSE - 19 October 2018
" very efficient , easy "
" quick and fast to get on the road- ideal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SARAH - 19 October 2018
" See above. I spent a lot of the second day of my 2.5 day break getting the tyre pressure sorted. Not happy. "
" The staff were pleasant and informative. However, there was no manual in the car and when the tyre pressure light came on on day 2 I had nothing to refer to. I also had to work out how to release the petrol cap. All easy when you know how but being in a new place with no knowledge of the car or where garages were sitatuated it was not ideal. The car's screenwash wasn't working and I had to pull over and use my bottled water. On inspection the screen wash was full but was not working. The car appears to need a good service. It also had numerous dents. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CORK, IE - Reviewed by PETER - 19 October 2018
" x "
" Counter staff were great. Car pick up and drop off not well manned. Had to wait at pick up to register damage to vehicle. For drop off noone available to sign off vehicle at 9am Tuesdya morning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GERARD - 19 October 2018
" Very please with the autoeurope service. A reliable way to get affordable hire cars. "
" I didnt book direct as the quote was too high but went through a broker. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANNE - 18 October 2018
" All went fabby and you were cheaper than booking with Budget direct "
" Lovely friendly staff especially Paul "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 18 October 2018
" I always use Auto Europe. Can't fault them yet "
" Fleet selection not the best. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MICHAEL - 18 October 2018
" Pretty crap experience really "
" 1. Promised Sat Nav in vehicle and was not 2. Engine coolant light came on and had to top up myself- cost of 8:99 Euros not reimbursed 3. Charged Euros 58:75for use of Sat Nav at drop off venue and had to chase up reimbursement myself. 4. Extortionate excess of Euros 2,300 held from my Credit Card which meant I was unable to use credit card in Ireland. This was never advertised prior to me hiring online. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by ALAN - 18 October 2018
" I've used the site for years, always found it easy to use. "
" Awful experience, queued for ages in the terminal to be then told to go and wait for a shuttle bus (someone could've directed us to that instead of waiting in line), shuttle bus took 15 mins to arrive. Person at desk was in a word, rude and blunt, I've now been waiting for over 30 mins to get a car from the time I arrived at the first desk in T1. I was given a Toyota, over a year old with over 50,000 kms on the clock, it was filthy inside, windows were disgusting but as I'd now spent the best part of 45 mins to get the car I didn't have the time or patience to argue with the woman I dealt with as to be honest she didn't care. I did however bring it back the next day and it was changed by a very helpful guy called Adam, he was a star! He upgraded me which was kind, I didn't need the upgrade I just wanted decent service at the beginning, however he rectify the situation so I'm grateful for that. Dropping off car was simple and quick. This is the second time this year I've used Sixt and both have experiences have been poor, quality of cars has been poor and level of service doesn't match their brand/advertising. I still rate AutoEurope but will go back to using Enterprise in Dublin, much friendlier and willing to help. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JOHN - 18 October 2018
" Very upset with budget will never use them again. "
" On my booking I stated that I was going to be going to Northern Ireland this was confirmed as ok. On collecting the vehicle I was told that there was an additional €34 charge, what a ripoff as Alamo make no additional charge. I had to use a family members vehicle for this part of my trip. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by DERRICK - 18 October 2018
" DREADFUL "
" TERRIBLE SERVICE. RUDE STAFF "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOHN - 17 October 2018
" See above there will be a disputed with auto Europe. "
" A small chip was on the windscreen which was not noticed on pick up. There initial report failed to mention numerous scratches and on drop off they IMMEDIATELY went to the screen. Think I am about to be scammed for the screen. Disgusting! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVE - 17 October 2018
" Cars need to be checked more thoroughly for scratches and dents ... but happy otherwise "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 17 October 2018
" I've used the site for years, always found it easy to use. "
" Awful experience, queued for ages in the terminal to be then told to go and wait for a shuttle bus (someone could've directed us to that instead of waiting in line), shuttle bus took 15 mins to arrive. Person at desk was in a word, rude and blunt, I've now been waiting for over 30 mins to get a car from the time I arrived at the first desk in T1. I was given a Toyota, over a year old with over 50,000 kms on the clock, it was filthy inside, windows were disgusting but as I'd now spent the best part of 45 mins to get the car I didn't have the time or patience to argue with the woman I dealt with as to be honest she didn't care. I did however bring it back the next day and it was changed by a very helpful guy called Adam, he was a star! He upgraded me which was kind, I didn't need the upgrade I just wanted decent service at the beginning, however he rectify the situation so I'm grateful for that. Dropping off car was simple and quick. This is the second time this year I've used Sixt and both have experiences have been poor, quality of cars has been poor and level of service doesn't match their brand/advertising. I still rate AutoEurope but will go back to using Enterprise in Dublin, much friendlier and willing to help. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JAMES - 15 October 2018
" Auto-Europe are an excellent company and I use them all the time. "
" I had to reject the first car I was offered due to heavy damage to the front near side door & wing. The second car I was offered had a split on the offside rear bumper and a few dents & scratches. The car was grubby internally and needed a really good clean. I accepted the second car but neither vehicle was fit for rental. These are the worst examples of a rental vehicle I have ever seen and I've been renting cars for a while! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KERRY, IE - Reviewed by GRAHAM - 15 October 2018
" Friends that shared the experience with me were impressed with the vehicle and rental cost. "
" My experience was good, not sure how the price would compare had I booked the car directly with Budget and not through Auto Europe. Regardless, the rental experience was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 15 October 2018
" I've used the site for years, always found it easy to use. "
" Awful experience, queued for ages in the terminal to be then told to go and wait for a shuttle bus (someone could've directed us to that instead of waiting in line), shuttle bus took 15 mins to arrive. Person at desk was in a word, rude and blunt, I've now been waiting for over 30 mins to get a car from the time I arrived at the first desk in T1. I was given a Toyota, over a year old with over 50,000 kms on the clock, it was filthy inside, windows were disgusting but as I'd now spent the best part of 45 mins to get the car I didn't have the time or patience to argue with the woman I dealt with as to be honest she didn't care. I did however bring it back the next day and it was changed by a very helpful guy called Adam, he was a star! He upgraded me which was kind, I didn't need the upgrade I just wanted decent service at the beginning, however he rectify the situation so I'm grateful for that. Dropping off car was simple and quick. This is the second time this year I've used Sixt and both have experiences have been poor, quality of cars has been poor and level of service doesn't match their brand/advertising. I still rate AutoEurope but will go back to using Enterprise in Dublin, much friendlier and willing to help. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by TERESA - 14 October 2018
" I am extremely disappointed in this car hire expense as I think it is extortionate. "
" I paid a total price of £140. 82 for car hire for 44 hours . I was expecting to pay £100 so this additional cost of £40.82 was completely unacceptable. I believed I had paid additional premium to cover the cost of excess only to be told at Knock that wasn't the case . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by GRAHAM - 13 October 2018
" Very good hire car service and good value "
" Efficient processing at the Cork terminal desk. Both car pick up and drop off within 100 yds of the Terminal building. Electronic Photo record of car body work provided by staff, and, staff immediately available at the pick up site to deal with any problems. Car in good condition and less than 1 year old. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by SIMON - 12 October 2018
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDAN - 12 October 2018
" very happy with rental "
" very happy with rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RICHARD - 12 October 2018
" As already noted in 3 above "
" Very smooth process from the initial booking, through to picking the car up and dropping off. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by ALAN - 12 October 2018
" Nothing more to say. All good. "
" This is the fourth time I've hired from Budget a car at Cork airport. Very smooth operation, friendly and helpful staff, car located a short walk out of the terminal. Nice nearly new car I was familiar with (I've had lots of Corsas/Astras over the years). Will use them again, possibly for a forthcoming trip to Alicante. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARTIN - 12 October 2018
" Hassle free "
" Easy turn over "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KAREN - 12 October 2018
" I arrived at Shannon airport from London Stansted on Saturday 6 October at 9:30pm and proceeded to the Hertz/Thrifty car hire stand in the arrivals lounge to be met with a queue of other passengers waiting to be served. It stood for 45 minutes in the queue waiting to be served (my flight took 1hr 10 mins!) The reason for my trip was due a family bereavement the day before. As you can appreciate, my family and I were in a distressed state and just wanted to get to our destination to comfort our family members. On returning the car on Tuesday 9 October, the drop off point was closed/locked and a sign advised to proceed to the car hire desk in the terminal. When I arrived, there was no-one on the desk to return our key and I was advised by a staff member from another car hire company to place my key in a box on the desk. As I had a flight to catch I felt I had no other option than to do this. I was disappointed that an inspection of the vehicle was not carried out and that I was unable to advise anyone where the car was parked in the airport car park. I have yet to receive any confirmation that the car has been returned and am unable to find a telephone number that I can call to discuss/query. I have sent an emailing asking that someone contact me urgently and have still not received a response however have noticed that i have been charged an additional £60! "
" I arrived at Shannon airport from London Stansted on Saturday 6 October at 9:30pm and proceeded to the Hertz/Thrifty car hire stand in the arrivals lounge to be met with a queue of other passengers waiting to be served. It stood for 45 minutes in the queue waiting to be served (my flight took 1hr 10 mins!) The reason for my trip was due a family bereavement the day before. As you can appreciate, my family and I were in a distressed state and just wanted to get to our destination to comfort our family members. On returning the car on Tuesday 9 October, the drop off point was closed/locked and a sign advised to proceed to the car hire desk in the terminal. When I arrived, there was no-one on the desk to return our key and I was advised by a staff member from another car hire company to place my key in a box on the desk. As I had a flight to catch I felt I had no other option than to do this. I was disappointed that an inspection of the vehicle was not carried out and that I was unable to advise anyone where the car was parked in the airport car park. I have yet to receive any confirmation that the car has been returned and am unable to find a telephone number that I can call to discuss/query. I have sent an emailing asking that someone contact me urgently and have still not received a response however have noticed that i have been charged an additional £60! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by IMELDA - 11 October 2018
" Good overall experience "
" The guy at drop off was very friendly and efficient, great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by THOMAS - 11 October 2018
" As above, "
" Very good apart from the fact that at 78 I have to provide documents from my Doctor and insurance company when I am in perfect health and driving in London regularly. This is extremely inconvenient when one has to travel at short notice for a medical emergency or bereavement which can be distressing enough without the attendant hassle. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KERRY, IE - Reviewed by WILLIAM - 11 October 2018
" all good would certainly recommend yourselves "
" all was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 11 October 2018
" fine "
" fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MAX - 11 October 2018
" No issues - all very smooth "
" Counter staff were friendly albeit tied by a bizarre policy whereby if you identify damage on the vehicle that is not on the report, you have to photograph and e-mail it to Sixt. That is inconvenient to customers when there's staff just a few feet away! The condition of the vehicle was the main issue. It was a 62 reg Capture and had 93km on the clock - it drove like it had triple that. There was also a lot of damage on the vehicle and as mentioned, I had to send through additional pictures so i would not be liable. I don't expect brand new spotless vehicles but 6 year old damaged hounds is not ideal and why i wouldn't recommend Sixt even through it what cheap. I'd rather pay a bit more for a better vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CHARALAMPOS - 11 October 2018
" One thing that is not clear when you book via Auto Europe is that the additional cover price that you pay on this website is not the fully comprehensive cover provided by the car provider, therefore you have to pay extra at the desk. "
" Counter staff was slow to find an available car. First I was offered one car then it changed to another one and then it went back to the first one for some reason. The car condition was fairly poor with loads of scuffs and dents around and relatively high mileage for a rental car (40,000+ km). However, the drop off was quick and efficient. I was happy with the car type and the shuttle service was good and quick. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by IAN - 11 October 2018
" I paid for Airport terminal collection, not a shuttle bus (not great with a 1 year old in tow) Regarding pick up location - Auto Europe Car Hire sold me Hertz services as: "DUBLIN AIRPORT ** DESK IN TERMINAL ** - DUBLIN, IE" I specifically requested airport terminal collection at the point of purchasing due to us travelling with a 1yr old baby. With us having to get a shuttle bus, this meant my infant child had to sit on on my knee during the transfer on public roads in the mini bus. Is that even legal in Ireland? "
" The car wasn't checked prior to collection and was not road worthy. The car warned "car inoperable in 70km" due to low adblue. Most cars give a 1000 mile warning due to low adblue. We were attending a wedding on a tight seclude, with around 5-6 hours of driving to complete over the weekend. This tells me that not only had the car not been checked before I picked it up, it probably hasn't been checked for a long time. No windscreen washer fluid either. What else hadn't been checked? Very worrying. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORK, IE - Reviewed by STEVEN - 11 October 2018
" Thought the hire was quite expensive, but the whole hire experience was relatively problem-free. "
" Drivers door mirror couldn't be moved. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CORK, IE - Reviewed by BRIAN - 11 October 2018
" It would be nice to know my crash deposite has now been cleared. "
" Car was clean but amazed how many bumps and scratches there was but thankfully highlighted by Email. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DAVID - 10 October 2018
" Bad all around. "
" Counter blond was pushy; forceful to lie and tell me I NEEDED to sign for $1500. Deductible Collision to be used for any repairs or to cover totally the car? My Chase Visa did that. Waiting now to get $1500 back. She told me that since I did not check off whatever boxes, and went through your company, rather than directly with budget, that I needed to put down this and sign for this $1500 deductible. All a lie. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTINE - 10 October 2018
" See above. "
" It would have been better if I'd known about the I insurance cost. I felt I was being ripped off as I had to pay almost as much as the car hire to ensure I was adequately covered. However the Yaris Hybrid was lovely to drive. I was confused that when I set up my iPhone as satnav if it was being charged there was no sound. I discovered by accident that when I unplugged the charger I got sound back - which really helped trying to get to my destination. Helen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 10 October 2018
" This is a ridiculous question. I wish people would stop using it. I don't recommend things like this to anyone. Asking this question is giving you crap data "
" When I booked I was told it would be a terminal pick up. It was'nt. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
KNOCK, IE - Reviewed by JENNIFER - 10 October 2018
" Very efficient and helpful service at pick up and drop off. "
" No problem. Would hire again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 09 October 2018
" Overall it was ok relatively quick staff helpful and didn't push for extra insurance only asked once and took no for an answer. "
" The car was dirty it looked like it had been cleaned with a dirty rag, I had to buy some cloths to clean the inside of the windscreen as I couldn't see when the sun shined through. It drove ok I wouldn't compare I Honda Jazz to a VW Golf. Also the Speedo was in MPH???? The speed is in KPHI just hope I haven't picked up a speeding ticket as I didn't notice for the first few hours. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by GEOFERY - 08 October 2018
" See above comments to question 3. "
" Ordered a Volkswagen Golf (or similar) and ended up with a Honda Jazz. This is not a similar car to a Golf was dreadfully underpowered and all round the worst driving experience ever. As a result I feel I have been overcharged for what I ended up with and would never recommend or use Flizzr or Auto Europe ever again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PHILIP - 08 October 2018
" Great to be able to compare prices in one go. "
" The "hard sell" of extras was not necessary. Had to wait a while for the car to be prepared. Dent on underside of driver's side not on sheet so had to go back in to have it noted. Otherwise, happy with car and drop back check. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MALCOLM - 08 October 2018
" Completely happy as usual, and I frequently use Budget at Knock airport for vehicle hire. "
" No problems, very pleased as usual. Budget staff at Knock are invariably polite, friendly, and efficient, and truly deserve praise. Malcolm Pipes. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PADRAIC - 08 October 2018
" Why take a petrol deposit when the car is to be returned full? see 3 above "
" My card number was taken for a petrol deposit.The car was returned full of petrol. When the refund was returned to my sterling account there was a £30 difference in exchange. This was more than the actual car rental, therefore I will not be using budget again. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MERRICK - 08 October 2018
" It would be better if one could just return a car full of fuel, having received it as such, without being charged for the fuel and then refunded on return. Although one is refunded the same number of euros on return, with currency fluctuations it sometimes means that one does not get the same amount back in one's own currency. "
" Very good, but in arriving at Dublin Airport late in the day, it would be much appreciated to be given a car from the car park across the road, rather than having to take the transfer bus to the main depot. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CALLUM - 08 October 2018
" Great service provided, saved me £100s on the hire of a car for my trip. Will be using them again in the future! "
" Great service picked up car with no issues and return was very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RICHARDS - 08 October 2018
" Very professional and quick "
" Very professional and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by NEIL - 07 October 2018
" All very pleasant from pick up to return "
" Shannon is a great site to collect your car for your west Claire holiday nice friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 06 October 2018
" Another successful and trouble-free car hire. Excellent value. "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARK - 05 October 2018
" We were not informed of a £1500 charge being put on credit card at collection! This still hasn't been refunded!!! What if we hadn't had enough credit???? "
" Poor quality car, dented and scrapped. USB charger not working. So no phone charging and no sat nav which caused us a problem. On collection staff were not worried about the dented car. On drop off no one was there to take keys and confirm all was as it should've been. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 4
KNOCK, IE - Reviewed by JAMES - 05 October 2018
" All OK except the point I wrote above. "
" When I returned the car at 07.30 there was nobody to receive the car at the car park area or in the office in the airport building. I posted the keys in the letterbox at the airport building Budget office/counter, but I have not been sent an E-Mail message to confirm the keys were returned and the car is full of Fuel and the car is in the same condition as I took it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CORK, IE - Reviewed by ALAN - 05 October 2018
" Clean vehicle. Petrol gauge seemed faulty. "
" Friendly staff and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 05 October 2018
" Very pleased overall. Surprised by the comfort and economy of the Micra. Wouldn't hesitate to book with you again. Thank You "
" Straightforward booking. No delay at the desk. Car was clean and ready for immediate pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 05 October 2018
" As above "
" The pre vehicle inspection was totally inaccurate. The representative told us that the damage we noted to the wheels was on all cars and he did not need to come and look at it. We told him there was substantial damage. He then said it would be on the inspection form. We showed him that this was not the case. He still insisted that he did not need to see the wheels he would add it to the form. We received the new form. On returning the car the same representative 'discovered' a scuff on the tyre, in line with the damaged alloys and said we had to pay £200. He insisted this had not been there on delivery, even though we had pointed all of this out.He refused to accept this. We signed a blank damage form, which we annotated as above. The form we received describes the scuff as a cut. This was not the case "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 October 2018
" Excellent service and excellent web site "
" Effortless rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CLODAGH - 04 October 2018
" All good. No issues. Grand job. "
" Whole experience very efficient. I felt confident with this deal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GEORGE - 04 October 2018
" See above "
" The first car i was given had 148000 kilometres on the clock. It was damaged on the front wing and hand painted over. The tyres were illegal and the interior was filthy. And it was 4 years old.The second car was two years old and had 96000 kilometres on the clock. They have the oldest fleet of cars i have ever seen. They are rubbish. I dont have a problem with Autoeurope.. Just with Budget. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CORK, IE - Reviewed by PHILIPP - 04 October 2018
" see above "
" The car was simple and cheap which is fine for a low rate but with almost 90k kilometers on the clock should not longer be offered for rental. Does not reflect well on the rental company brand, "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SUSAN - 04 October 2018
" No problems whatsoever "
" Much easier than experience with rival companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by PAULINE - 04 October 2018
" Happy with the hire but checking tyres on front of vehicle looked worn on the inside thread other than that very happy "
" Staff friendly and explained everything regarding the hire policy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 04 October 2018
" Good price great service brilliant "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by A - 04 October 2018
" Highly recommend you "
" Very pleased with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by TIM - 03 October 2018
" All very quick and smooth. Great counter staff at Cork Airport (1:30pm on Saturday 22nd September). "
" Just a little confused as to who exactly I was renting off.....Auto Europe - Alamo - Enterprise.......and who was responsible for what in that 'chain'. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANGELA - 03 October 2018
" As "
" All contact very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PADRAIC - 03 October 2018
" As per Question 3 "
" Bit of confusion re excess and the type of insurance I booked. I selected the more expensive price online as I thought this brought my excess back to O. Flizzr offer an another extra of E30 per day at the counter. It was clarified then that if I did have an incident that my E1500 deposit on my card would be held onto and the extra insurance I bought through Autoeurope would need to be contacted to reclaim any cost back. Not a big issue but I started to doubt then what exactly was this "extra" I purchased with you and what it exactly covered. I wasn't comfortable then driving around for the few days rental then as I was anxious re having an accident and what would happen with my excess. Spanish car rental model works better where there is just one rental cost with Zero excess "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAMES - 03 October 2018
" Grand "
" Nice people. Easy transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SUSAN - 02 October 2018
" Very good experience. Fast & efficient service. Staff very friendly "
" Fast & efficient service. The car was spotless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BRENDAN - 02 October 2018
" On the whole pretty average "
" First car was damaged but not noted on the report and as the guy was on his own in the compound, we had to wait sometime for an exchange vehicle "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAUL - 02 October 2018
" As above... "
" I used Budget 2 weeks earlier at Dublin airport and the experience was excellent, good customer service and pick up in terminal as requested. This time I was advised I had to take the shuttle bus to the offsite pick up when I had specifically requested on terminal pick up and paid more than I had to from other "off site" providers. Took 20 minutes for the shuttle to arrive, then spent another 50 minutes waiting to be dealt with and then sat in a waiting room waiting for the car. Was promised an upgrade and then just got a beat up Seat. Service was hectic and unorganized. Two experiences that were wildly different. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SUSAN - 01 October 2018
" More info needed on what shuttle bus we need to catch to pickup the hired car. "
" Very efficient after a long wait to be served. Friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MARGARET - 01 October 2018
" will only use Budget as Knock staff are so good "
" always excellent service from counter staff at Knock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 30 September 2018
" No problems "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROY - 30 September 2018
" fine no problems "
" no usb socket for sat nav "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 30 September 2018
" Car was not in the same category as stated on voucher (smaller) "
" Car was problematic "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by ANTHONY - 29 September 2018
" Very simple booking and excellent value for money. "
" I was expecting a bigger vehicle. The description said Clio 4 door or similar but I got a Nissan Micra 4 door. I was not sure that I had been supplied a suitable description. The counter staff suggested your description was lacking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
KNOCK, IE - Reviewed by TERRY - 29 September 2018
" good value and website. "
" as always great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 29 September 2018
" Car was fine and easy pickup and drop off. "
" Everything went according to plan with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STUART - 29 September 2018
" Easy , no problems and value for money "
" Everything went smoothly, very happy with my hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALICE - 28 September 2018
" xx "
" xx "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by COLIN - 28 September 2018
" Nice car, easy pick up and drop off "
" Friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNE - 28 September 2018
" I would not hesitate to use your company again. "
" Staff need to check windscreen water bottle levels are was empty and inside windscreen very dirty, but apart from that everything ok. Did feel the additional fee of 60 euros for 2nd driver was a bit steep ???. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 28 September 2018
" Good tool to procure holiday/business hire vehicles in foreign lands. Transparency is a term widely utilised today, and for the second time this year i have hired one car and ended up with another. "
" Sixt keen to upgrade car on the pretence that as a customer had been waiting at hire desk, however whilst that was good for them, was the upgraded car good for me? i had ordered a Renault Megane sportwagon, diesel which should have been very economical, ended up with a kia Sportage which was totally over sized. Personally think the upgrade was subterfuge, covering as no sport wagon available. Also, everything was in Dutch- even in Ireland the language is English. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JOSE FRANCISCO - 28 September 2018
" I love Auto Europe, especially the straightforward way in which you offer the excess reimbursement warranty. This is the second time that I use this site and it's the best way to hire rental cars. "
" The staff is friendly and helpful, and I liked they don't push you to buy any extras, but they have a policy that requires two deposits: the usual 1500 EUR and another 82.50 for petrol. My bank hadn't released my credit line from my previous rental a few weeks ago so I didn't have enough credit and the petrol deposit didn't go through. I tried to negotiate another fuel policy (like buying the petrol from them) but they didn't allow that, so I was stuck there for two hours while I was trying to reach my bank in another time zone. Their policy and the incompetence of my bank made the experience quite uncomfortable. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 27 September 2018
" xx21 das "
" Very poor mechanical condition of rental. Car had slow puncture in 1 tyre from pickup. Check engine light came on, restricting power during motorway trip. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by ANDREW - 27 September 2018
" The service, the counter staff, pick up and drop off perfect, but the car was a few years old and had well over 100000 K on the clock, the brakes squeaked and squealed, only had it for 2 full days, but would not have trusted it much longer... The car had also been sub let from another rental company "
" The service, the counter staff, pick up and drop off perfect, but the car was a few years old and had well over 100000 K on the clock, the brakes squeaked and squealed, only had it for 2 full days, but would not have trusted it much longer... The car had also been sub let from another rental company "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 27 September 2018
" Ok "
" Long wait for the bus to the car. Other companies had 2 buses to our 1. No air con in car despite choosing one. Damage already on car and very dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by RAYMOND - 27 September 2018
" all was great the booking was very smooth with auto Europe but not flizzr they did nothing to help us in this matter. "
" 1. I had a problem with my visa card and the transaction for the holding amount would not go through I, was told I would have to pay an extra 200 plus euros which was for extra insurance cover they advised it would be non-refundable. my wife had to pay this amount and that extra amount that we hadn't accounted for left us short of money to enjoy our holiday we are pensioners and this was money we couldn't afford,they said that although we had paid up front for the hire of the car there was nothing they could do for us only charge us the extra amount. we had to ring them up several times as alert messages kept appearing on the dash which were in spanish which we couldn't understand and we rang them with the problem they did nothing to reassure us it was a problem with the tyre pressure my wife was very upset and alarmed as they kept telling us to ignore the message just a disaster after a disaster the worse experience ever "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by ROB - 27 September 2018
" Highly recommend "
" Excellent initial customer service, no hard sell realised previous customer & asked all pertinent questions without being over-bearing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 27 September 2018
" all ran smoothly "
" very good as usual "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by THOMAS - 27 September 2018
" As abovr "
" The scary bit with car hire is that you can be hit with supplemental charges by unscrupulous operators. I have been told there will be no supplemental charges. Prior to collection the car had suffered significant but only decorative body damage. I am comfortable about that - now. The clutch badly needed adjustment but that was OK for me - maybe not for others. For the first time I got the car I expected and it was great to drive - pace the clutch Will I use Budget again? Pretty sure about that. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GWYN - 27 September 2018
" The only way I knew that the car collection was a bus ride away from the terminal at Dublin was through other customers' comments. This should be made clear on the Auto Europe website. "
" While efficient, the staff member who handled the paperwork at Dublin airport was unfriendly and unsmiling. After a gale diverted flight from London via Liverpool our welcome to Ireland by Budget was less than pleasant. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by PETER - 27 September 2018
" Budget need to improve "
" Given car with only 3/4 full tank despite being told it was full Needed to have to extend hire for 2 days Phoned and was quoted 40 e At checkout I was charged 70 e. Told the counterman the date and time of the conversation with the gentleman so he could verify it but he said it needed to be done by head iffice "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DANIEL - 27 September 2018
" Was a bit miffed with the 1500 euro deposit "
" No problem "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANN - 27 September 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 27 September 2018
" car was ok but could have been provided with less damage "
" Car had about 7 or 8 scrapes that needed entering on sheet, also disappointed that I bought the upsell of insurance from Autoeurope and then Budget tried to upsell me insurance saying auto Europe upsell doesn't cover their policy - I just said I have uplifted with auto Europe and DID NOT need more upselling "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by SUSAN - 27 September 2018
" Easy to book "
" No hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DANIEL - 27 September 2018
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAUL - 27 September 2018
" Absolutely fine "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 26 September 2018
" Much better than Sixt "
" All very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 26 September 2018
" The hard sell on insurance for damage is unwelcome "
" The hard sell on insurance cover is unwelcome and the cost excessive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by PATRICIA - 26 September 2018
" the drivers passage side door had dropped making the car sound like the seat belt was stuck in the door. we were not responsible for this and reported when we returned the car "
" the cars were fine and economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 26 September 2018
" See above "
" Would have no hesitation in recommending this company. Staff were exceedingly helpful especially Stewart at Pick up. I forgot to return to office after inspection to sign off on Credit Card. Can you please send me closing account. There should be just 2 toll charges on it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JUNE - 25 September 2018
" The distance from the airport to pick up the car at Dublin airport is a little infuriating but this is just due to the size of the airport. "
" The car smelt of cigarettes but was otherwise clean. The queue to pick up the car took way too ling but once I was served the lady that served me was super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by PAUL - 25 September 2018
" 109€ please !!! "
" continued hidden agenda to buy unrequired insurance will stop me using budget again despite hazving a perfectly good debit card accpeted all over the world seems this is not good enough for budget car hire and they proceed to chage extra for mad insurance. PS you still have a 109 £ taken form me and have not given it back "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEOFFREY - 25 September 2018
" Very easy to compare prices, make booking & add extra requirements. "
" Although car was clean, it showed signs of wear (many scratches & dents, driver's seat sagged, engine sounded gruff). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CHARLENE - 25 September 2018
" Staff were friendly, and efficient...and I know these things can happen with cars it was just annoying on a short trip. "
" First of all had a GB number plate which was odd, then had to call emergency assistance as car wouldn't start. I was only there for 3 days, and in that time had to drive back from Robertstown to the airport to exchange a car only to bring it back the next day. It was a sunday and called and called before the phone was eventually answered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by SARAH - 23 September 2018
" All round efficient service "
" Easy pick up at airport, easy return, quality car, nice to get an upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANTHONY - 23 September 2018
" Already stated. "
" The counter staff suggested extra insurance cover ( over and above the additional policy that I had purchased through Auto Europe) They "implied" that this form of "indirect" insurance was less comprehensive and more complex to deal with, in the event of an accident. I declined. The implication : come to Budget directly and not through a third party. I'll compare more closely next time. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 23 September 2018
" Always would choose Autoeurope first "
" Dublin airport return less friendly than collection in cork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 22 September 2018
" Overall a good experience. "
" I was a bit disappointed with the car which was a bit old (2015) and the engine felt very under-powered (1.3 diesel). The car had almost 115,000kms on the clock which was the most I've ever seen on a hired car! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by MARGARET - 22 September 2018
" More care to be given to conditions of paintwork and tyres. "
" Staff and pick up very efficient. However condition of the paintwork on car was very bad. Tyres in the front were nearing bald. I made this comment to staff on drop off and recommend tyres changed before letting out again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by WILLIAM - 22 September 2018
" The staff were great. The car was a banger "
" Car had 52000 miles on the clock. It pulled to the left at motorway speeds. It had quite a lot of body panel scratches. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by MICHAEL - 22 September 2018
" Overall very good "
" Only problem was having to wait for 30 minutes at the airport terminal for a mini bus pick up. All staff that I met were very helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by BARBARA - 21 September 2018
" The Auto Europe site is very easy to use. "
" The staff were very polite and friendly and answered all my questions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID CHRISTOPHER - 21 September 2018
" Nil "
" Nil "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ALAN - 20 September 2018
" Not the best experince. I wondered if they gave the worst cars to those introduced by agents such as autoeurope "
" The car was old and had 120000km on clock. Seats were sweat stained. Many scratches and dents to bodywork. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by DENIS - 20 September 2018
" I have never had a problem with autoeurope or budget and I have been going back to Ireland for over 25 years thanks to all the staff at autoeurope and budget at cork airport cheers denis "
" as always very very happy staff are great always very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BARRY - 20 September 2018
" No comment "
" No comment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 20 September 2018
" Only due to my comments above otherwise always been ok using you, won't put me off using you, but definitely Budget. "
" Your customer service agent, really needs to gain some front facing courtesy what a miserable person who clearly does not like her job or dealing with the public. Rude person, unhelpful had a face like a slapped butt, definitely put me off from using you at Dublin in the future. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by DAVID - 19 September 2018
" Good value for money "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by JUDE - 19 September 2018
" Happy "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GUY - 19 September 2018
" When trying to change the named driver to my girlfriend, we were told that the booking couldn't be amended after the pick up time had passed. This made amendments quite stressful and our options quite limited. Thankfully the staff at the airport were really helpful even though I was disappointed I couldn't drive for the trip. "
" We were surprised when picking up the car that I wasn't allowed to drive it as I have only had my license for 3.5 years. If the conditions of hire could be made clearer when booking that would have made our pick up less stressful. Thankfully my girlfriend had her license documents with her so could drive the car. Elaine from Flizzr/ Sixt Cork was very helpful and gave us an upgrade on our car for free. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EDWARD - 19 September 2018
" My main problem with Auto Europe is the misinformation about the car. I booked a car that was advertised as 'Land Rover Freelander or similar'. I am aware that an exact make and model cannot be guaranteed, but when I turned up at the Budget counter at Knock Airport to find that I had been allocated a Kia Sportage, I was very disappointed. Land Rover is clearly a premium car manufacturer, while Kia is clearly not. A more suitable alternative might have been a Volvo, Jaguar, or Skoda. Even a BMW or Audi. I had numerous phone calls between both Auto Europe and Budget to try to sort this out, but was not able to get any satisfactory answers. Eventually, I was able to negotiate with them to provide me with a Mazda CX5. I was reasonably happy with this, but still disappointed and frustrated that I was not given a car that was comparable to the Land Rover that had been advertised at the point of sale. "
" It was OK, but I had other problems with the hire process (see below). "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MARTIN - 19 September 2018
" As Above. "
" The Nissan Juke was an upgrade over the range that I had selected - many thanks for this. Managed to cover over 600 km on a single tank of fuel, so very efficient as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by NIELS - 19 September 2018
" Quick collection, quick return! "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by COLIN - 18 September 2018
" Easy to use "
" We have always had a positive experience with Sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 17 September 2018
" Very reasonable pricing "
" A bit under-staffed, but ultimately processed our reservation and return very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORK, IE - Reviewed by FRANCIS - 17 September 2018
" As stated the cars were in poor condition with lots of dents and scratches which hires have been charged for and the hire company has just kept the money.!!! "
" The first car I was offered was extensively damaged, no cover on wing mirror ,missing wheel trim and lots of dents and scratches.The second offered had a very bad scrape all down the rear wing.Eventually I was provided with a suitable car. We spent a lot of time sorting these problems out!! If i return a car damaged i am charged ,however it seems the car hire company keep the fee and do not repair the the damaged they have been reimbursed.which to me seems not correct. I took photographs of the cars offered and if you are interested i will send them to you "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by PAUL - 17 September 2018
" Good "
" Easy, quick and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 16 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JEFFREY - 16 September 2018
" Highly recommended "
" No problems excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 15 September 2018
" I like Auto Europe and have used it a lot over the years for business and personal. However, this last experience with Budget was absolutely awful, and I will be reviewing which rental company I use going forward. "
" Awful car - 125,000 km on the clock, scratched all over, stains on all seats, smelled of vomit "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARGARET - 15 September 2018
" Good "
" V nice young lady who served us as she was v friendly. Car was ok but slow going ul hills, it was cheap and cheerful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by MICHAEL - 15 September 2018
" Easy, great value "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTINE - 14 September 2018
" This is my fourth booking with Auto Europe and I will definitely be a returning customer. "
" Easy booking and processing. Would have liked to know in advance that the car depot was away from the airport but transfer was quick and efficient so it didn't add much time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GERARD - 14 September 2018
" The most rude customer service I have ever experienced "
" Avis are a good company but autoeurope are the worst I have dealt with the week I was due to fly to knock I took I'll and admitted to hospital with a supecetd tia I was told not to fly or drive on Thursday the 6 off September when I came out of hospital I rang your customer service and explained what happened the I asked if I could defer the booking to November the woman I spoke to said I was to late this was 26 hours before I was to pick the car up I said I coul get a letter from the doctor she told me it was not the company's fault I was I'll and I would no be giving any thing is this is the way your company treats your customers would you recommend them to any one "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ANN - 14 September 2018
" Car was good. "
" Should have asked for more training in using GPS. Was in mph "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by YVONNE - 14 September 2018
" Easy and straighforward "
" Easy and straighforward. I regularly deal with Budget in cork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DENNIS - 14 September 2018
" Nice clean newish vehicle. "
" No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ALAN - 14 September 2018
" I use Auto Europe as my first choice of car hire and have not been let down yet. "
" As ever hassle free car hire with Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by LOUISE - 14 September 2018
" I've been using Auto Europe for a number of years - I hire 6-10 cars per year. I have never had a negative experience. A very respected agent in my view. They always offer great value for money "
" The Team at Budget in Kerry are lovely. All the team make you feel very welcome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 13 September 2018
" I am happy with Auto Europe, but I would like Flizzr at Dublin airport to contact me. "
" Overall I am happy with my experience of using the car but I am having great difficulty contacting flizzr at Dublin airport to try and recover sunglasses that I left in the car. My emails regarding my sunglasses have not been answered. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 13 September 2018
" Hertz were disappointing. "
" I booked an Audi A6 or equivalent at a premium price and was disappointed to be given a black A6 with a nasty scrape down the side of the car. When I asked for an alternative, I was told that would not be possible. I didn't argue as I was in a hurry. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by STEPHEN - 13 September 2018
" No "
" No "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by LIAM - 13 September 2018
" You cancelled my booking without telling me so I had to hire another car. And your call centre staff are very passive aggressive and unhelpful. And you still charged me so I have to try and get my money back, but your customer service line closes at 1pm! Appalling service "
" You cancelled my booking without telling me so I had to hire another car. And your call centre staff are very passive aggressive and unhelpful. And you still charged me so I have to try and get my money back, but your customer service line closes at 1pm! Appalling service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by IAN - 13 September 2018
" Auto Europe are the best and I wouldn't currently use anyone else as they are always the most competitive and very easy to deal with if you need to alter or change anything "
" Budget do take M50 toll fees off themselves you have to pay it yourself. Both their computers were out of order but one didn't have sign even though they knew wasn't working when I asked them after wasting time trying to pay. Staff uninterested when told "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by STEPHEN - 13 September 2018
" All went very smoothly "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH - 13 September 2018
" Auto Europe were fine - problem is with pick up in Dublin Airport "
" Keddy are part of Europcar and the check in to pick up at Dublin Airport was very busy and as a result slow and once seen by counter staff car was still not ready as it had to be washed and valeted - it appeared more staff are required at busy times. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAY - 13 September 2018
" Key pick up process way too slow!!! "
" Great value, no hidden costs, will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 13 September 2018
" Think it is misleading to describe the car rental at Dublin as 'on airport' when you have to board a minibus to shuttle between the airport terminal and the car collection/drop off area. "
" Queued at the SIXT desk at Dublin airport only to then be told that I needed to board a minibus outside to be taken to the car collection area. So the time spent queuing was completely wasted as I could have just boarded the next minibus if I had know this was the procedure. Then had to take a numbered ticket and wait again to be served at the car collection point. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 13 September 2018
" N "
" N "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by EDWARD - 13 September 2018
" I had a good experience with budget car hire "
" Call what okay , Power of car was too small for the road conditions in Ireland . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MICHAEL - 12 September 2018
" As above. "
" Couldn't fault the experience. Efficient, pleasant and helpful staff, at desk, pick up and drop off. Car was great. Only one thing left, refunds for full tank of fuel and excess payment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TONY - 11 September 2018
" You need to take greater care to ensure details appearing where hire companies are compared are accurate. If the hire is at the terminal then that's where the car and pick up should be. If hire companies do not provide specific cars when one has chosen a more expensive option within a class then you should list only by class with an illustration of which cars might be supplied, "
" Given I required an expedite drop off at the airport I took the liberty of telephoning Budget Eire to confirm that, as both their and the consolidators websites suggest, I could both collect and drop-off at the terminal car park rather than the hire compound serviced via the mini bus service. I was told this was possible. That, it transpired on arrival, was an utter lie. The in-terminal desk might as well not exist other than to direct one to the minibus rank from which you'll have to allow up to an hour before you'll be on the road. Transport is cattle-truck and on the short journey back it was a miracle the 'man on mission' behind the wheel didn't cause two high speed accidents. Got soaked waiting to collect, long delay, many customers and little cover or transport. Other hire companies appeared to provide larger and more frequent transport. When hiring a vehicle you might as well always choose the cheapest in class as Budget will invariably play the 'or similar' card. In my case I ended up with a Seat Ibiza, a car I know from previous hires should be avoided at all costs if, like me, you hate having random warning indicators flashing the dashboard every other minute. This time I spent pretty much 3 days being distracted by warning indicators telling me the front assist system was decativing itself, not surprising given the stupid design and location of the sensor. Note for all hires from the main compound when returning there isn't a petrol station for love nor money, so you're pretty much obligated to incur the excessive charges you'll get stung for - probably why Budget insist on taking a petrol charge in advance in addition to the excess cover. They don't bother to inform of the dearth of service stations, I wonder why? "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CORK, IE - Reviewed by ELIZABETH - 11 September 2018
" Good website, easy to use and provides good comparison. "
" Have used Budget numerous times and always have a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 11 September 2018
" Overall a very simple and positive experience. "
" Positive experience, quick and efficient. Friendly staff. Dropped marks only for the car - basic spec Golf, with a lingering smell of tobacco as if someone had previously smoked in it. Registration protector was lifting off the plate at the front but otherwise condition was acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by SUSAN - 11 September 2018
" Superb....easy to book the car online, it was ready to pickup when we got there and drop off was quick and friendly.....will hire again. "
" Couldn't have been easier .....the people are very helpful, and the car was virtually new...fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 10 September 2018
" Good expierence with budget no problems would recommend. "
" No problems whatsoever in hiring the car. pick up and drop off was straight forward everything was explained to me in regards to fuel insurance etc would recommend . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GERARD - 10 September 2018
" booking the car hire was very easy & sixt made the pick up easy "
" Picking up & returning the car was quick & easy. Staff at the pick up desk & the return staff were very helpful & explained everything, The only problem on pick up was that their was more damage on car than that was recorded on the pick up sheet but that was all sorted out quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOAN LINDSEY - 10 September 2018
" Look at the age of your customers and think would my granny drive this? "
" Everything was great except the car was for 25 yr olds not 70yrolds. I banged my head constantly as it was too low, the seats were so uncomfortable, I prefer to drive sitting up not lying back "chillin". I wish I could get the car I choose not the one you have left. You staff team were exceptionally helpful. Well done for that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 10 September 2018
" Easy. "
" No problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMIE - 09 September 2018
" My best car hire me experience this year. Great team! Good car and no fuss. "
" Great friendly service. The first time with Enterprise ar Dublin and will ensure my next booking is with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAOLO - 09 September 2018
" As Before "
" very happy from A to Z "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EMILY - 08 September 2018
" No problems "
" No problems. Staff at the airport were patient and helpful when we experienced a hiccup with our credit card. Once the credit card company had solved the issue, we were able to proceed with the car booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 08 September 2018
" . "
" Very pleasant check in experience - extremely helpful and friendly staff at the car park counter. Appreciated the upgrade and the honest advice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 08 September 2018
" We had to pay an additional £194.99 insurance to SIXT when we understood that the £338.32 paid to Auto Europe covered ALL insurance eventualities. A letter has been sent to AutoEurope voicing this query. "
" We believe we were wrongly charged for extra insurance, that we understood to have been included in the sum paid to Auto Europe "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 08 September 2018
" Easy and very little hassle. "
" All ok and no problems or delays which was important. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by CORMAC - 07 September 2018
" I have commented at considerable length in section 3 above, and my comments apply to both Budget and Auto Europe. I visit Dublin several times a year, hiring a car on each occasion. I would be prepared to do business with Auto Europe again if you can make a significant gesture to assuage my annoyance and disappointment, but if not, you can say goodbye to my business. "
" I booked a LAND ROVER FREELANDER or similar, as advertised by Auto Europe. I was attracted to this advertisement because I normally drive an Audi Q5 at home and the prospect of driving a fairly good quality 4x4 while on holiday was very appealing, although a Freelander would obviously not be as good as a Q5. Nevertheless the Freelander had a very good reputation. One of my partners at work has a Freelander and she speaks very highly of it. When I went to collect the hire car in Dublin, I discovered that I had been allocated a basic model Kia Sportage, which fell far short of what I had been led to expect when I booked a Land Rover Freelander (or similar). I expressed my dissatisfaction and disappointment to the member of staff on the desk at Budget but she was completely uninterested in trying to generate customer satisfaction, and she merely told me that the car I was being given was in the same class as the one that I had booked. As we were very tired from having to get up so early for our flight, and we just wanted to get to my sister's house, I did not have the energy for a big fight so I reluctantly accepted the car that I had been given. The Sportage turned out to have a large number of scratches at multiple locations, some of which were not marked on the documentation that I had been given, so I had to go back in and get the extra ones marked in, in case I got the blame for them when I returned the car at the end of the week. Later, I looked up the Freelander on the Internet, and I found that it went out of production in 2014 (which I didn't know at the time of booking) so it was impossible from the outset that I could ever have been given a Freelander! There should be at least some chance that I could have been given the car that was advertised – in the case of the Freelander, there was never any chance that I was going to get this car. As the companies do not hire out cars that are four years old or more, you should not be advertising cars that cannot possibly be supplied to the customer. I must say that your advertising in this respect is misleading to the point of misrepresentation. You advertised a vehicle that was going to be impossible to provide to the customer, and then I was provided with something that I regard as being far inferior, and also which had numerous scratches and abrasions to the paintwork. While not exactly dirty on the inside, the car was very "grotty" internally and seems much more tired and worn out than its 2018 number-plate would have suggested. I was really very annoyed with what I felt to be misrepresentation and I was very disappointed with the car. At least it drove properly and did not give me any mechanical trouble during the holiday, although I only drove it enough to use a quarter tank of fuel. My recent very negative experience of Auto Europe was in contrast to my previous experience with your company. I am a return customer, and I returned to Auto Europe because the last time I hired a car from you I was very pleased with both the price and with the vehicle. I completely understand that when I book a certain vehicle "or similar" I am quite likely to get the "similar" vehicle, and this is perfectly acceptable provided that the "similar" vehicle is genuinely equivalent to the "headline" vehicle. I have usually found the "similar" vehicle to be acceptable. For example on a previous holiday we booked something like a Nissan Qashqai (or similar) and we were given a Volkswagen Tiguan instead- this was a perfectly fair replacement.I am not now inclined to do business with you again unless you can make a significant gesture to allay my disappointment, which significantly marred the whole holiday as I felt irritated and let down each day when I drove the car. When hiring a car from a company like Budget at an attractive price, I know that I'm not going to get a gold plated Rolls-Royce, but I have always been fairly pleased in the past; but definitely not so on this occasion. What can you do to put this right? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CATRIONA - 07 September 2018
" Always find the best deals on AutoEurope easy to book on line "
" Long wait to pick up car - not enough cars prepped and ready and everyone was pre booked so can't see reason. Overheard some very rude counter staff with foreign visitors - not good first impression of Dublin! The rental cost was cheap so would use again despite wait! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GEORGE - 07 September 2018
" Flizzr are the only rental company in Dublin to charge extra to take the car to Northern Ireland. "
" Flizzr are the only rental company in Dublin to charge extra to take the car to Northern Ireland. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MYRIAN - 07 September 2018
" Great experience made our holiday in Ireland even better. "
" Staff were efficient and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KEITH - 07 September 2018
" always use Auto Europe brilliant service and prices "
" I haven't had my final invoice via email yet which will include tolls. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 06 September 2018
" Good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALLAN - 06 September 2018
" Ok, but trying to alert you about a last minute change in pick up time was impossible. Time to answer from your service number is ridiculous. "
" Experience was first class apart from the length of time queuing at pick up. Once I got to the desk theangent was efficient, courteous and knowledgeable. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANK - 06 September 2018
" As above excellent "
" All round excellent; fast attentive & pleasant staff. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SHARON - 06 September 2018
" . "
" Had to wait for 40 mins to pick up car as long queue and only 2 staff working due to staff being on holiday "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JACQUELINE - 06 September 2018
" As above "
" Staff at desk and pick up points were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 06 September 2018
" I have rented many times with Auto Europe and it has mostly been a satisfactory experience. I will think twice about using Budget next time I use Auto Europe. "
" My credit card was declined when I came to pay the 1500 deposit. When I asked if I could pay with my debit card I was informed that this was only acceptable if I also took out the insurance. I wasn't prepared to take out the insurance as I had my own private cover. Please explain why a debit card is acceptable if the additional insurance is taken out and why it is not acceptable to use if the insurance is declined? I had to phone my bank to get an increase in credit on my card. The car was 3 years old and had seen better days. The seat was very uncomfortable as it was worn out. All in all, a poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by JOYCE - 06 September 2018
" Very helpful. "
" Slight delay in collecting car but nothing meaningful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 06 September 2018
" AutoEurope is great to use and deal with and I will use you again for my next car hire. "
" Booked VW Golf or equiv and was given a Dacia Duster. Not having taken one i took it. This was a mistake. No AC and the car is very large and awkward to drive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by MATTHEW - 06 September 2018
" The cost of adding a driver means I won't use Auto-Europe or FizzRR again if I need more than one driver "
" The cost of adding a driver who is 53 with 35 year driving experience was more than the origonal booking! This can't be seen as value for money. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by IAN - 05 September 2018
" Very good, a lovely rental car "
" Easy to use website "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 05 September 2018
" Easy and efficient booking. I was disappointed not to receive a reply to my email. After I booked, AutoEurope had an offer "Free additional driver". I wrote to ask if I could take advantage of this offer. "
" I had to return to the counter with photographs of damage that had not been recorded on my document copy. When I turned the engine on the fuel tank showed half empty. I again returned to the counter to report it. A member of the garage staff eventually came. He confirmed that the fuel tank was half empty and asked me to drive it to the fuel pump for filling. I said no, you should drive it to the fuel pump for filling. We eventually started our journey. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 September 2018
" AS ABOVE "
" VERY SLOW SERVICE ON ARRIVAL AT DUBLIN AIRPORT. REQUESTED VEHICLE NOT AVAILABLE, SO UPGRADED BUT HAD TO WAIT 30 MINUTES FOR THE CAR TO BE CLEANED. CAR VERY SCRATCHED, BUT NOT ALL NOTED , SO HAD TO GO BACK TO THE DESK FOR THIS TO BE UPDATED "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JAMES - 05 September 2018
" N/a "
" Quick turnaround by staff at the desk. Shame that the pick up point is off site thought this is the case for all Dublin airport car hire, enterprise bus seemed to be the quickest of all there. Would definitely choose them again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ROBERT - 05 September 2018
" Simple booking and straight forward pick up of vehicle. "
" Good service at reception and at vehicle return from efficient staff although had to wait in queue at reception for some time. Car had a small problem in that there were constant messages saying "oil change needed now!". Other than that no problems with car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by FRANCES - 05 September 2018
" Excellent service. "
" Excellent all the way! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MICHAEL - 05 September 2018
" Fine with booking "
" Given a car with UK plates. Not normal. Second rental with Budget where they gave or attempting to give worst car in fleet (last time was a 2007 car!!) "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by DAVID - 05 September 2018
" A very smooth process once they found our booking. We are old hands at this process and the service was First Class. Well done Budget. "
" The vehicle had a number of scratches over and above what were already marked as known damage but the staff quickly updated the schedule. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by PAUL - 04 September 2018
" Overall happy with the experience "
" Annoyed to find the vehicle not full of fuel at pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MUKUNDRAI - 04 September 2018
" Good and straightforward. No real hassle. Took out the extra excess insurance which I think is a must. "
" There more dents and scratches to start than marked initially on marker! These had to be amended. Important to note and photo all the damage! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by FRANK - 04 September 2018
" Ok "
" Drop off is always extremely slow and staff are generally unfriendly "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAAN - 04 September 2018
" Good price, simple but good car. Satisfied "
" Nothing special happened, all was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OLIVIA - 03 September 2018
" It was not clear that I would be charged a high additional fee because I didn't have a credit card. "
" Was told that because I didn't have a credit card I would have to pay an additional £168 for full insurance, which was more than 3 times the cost of the car. It was not explicit in the t&cs that this is what would happen if you didn't have a credit card. I was very frustrated and disappointed with the service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MONICA - 03 September 2018
" Good experience, easy hassle free returns. "
" No problems, very quick and efficient at the counter. There were marks on the car that were not on the paperwork but I went back into counter and they corrected for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by COLIN - 03 September 2018
" After paying extra to have complete cover insurance and peace of mind at time of booking to arrive at your destination and get charged an extra one hundred euros as the counter staff inform you insurance is not complete cover is beyond a joke same thing happened in Ireland last year "
" Look in to excess insurance in more detail so that you do not end up paying twice "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CORK, IE - Reviewed by JOHN - 02 September 2018
" All good . No complaints "
" Great service . Friendly staff . Quick and easy collection of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 02 September 2018
" Disappointed with Sixt, Auto europe fine. "
" Far more damage to the car than noted on the hire sheet, which meant a whole lot of photos. Refused to exchange car but advised to send photos to their website which we did taking about an hour to do. The outside was scratched all over with many small dents and damaged body, mirror, bumpers, and scratches around the boot. Interior was dirty, hadn't been vacuumed, seats were grubby, stained and dirty and the front panel was scratched all over presenting a poor image. After we had driven away we realised the front foot well carpet was soaking wet, and later found the rear carpet was also wet because it damaged our maps. The car mechanically and its drivability was very good. By buying the fuel up front ie. full to empty you save 35% on fuel costs as long as you use it, thats good but they could still refund what was left. We have to ask if we were given a second class car because we booked through 'Auto europe' however we have had many positive bookings with other companies previously with 'Auto europe'. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARK - 02 September 2018
" Overall good experience just make sure you take time when booking as you can't change collection times later and ensure you bring a credit card with you "
" Good service at the airport and pick up points not easy to change booking and little help from customer services also hidden charges on collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MAX - 02 September 2018
" I didn't have a credit card with me when I picked up the vehicle, so I paid on my debit card. Due to that I was told I had to purchase full insurance, this made the experience significantly more expensive than necessary. "
" I didn't have a credit card with me when I picked up the vehicle, so I paid on my debit card. Due to that I was told I had to purchase full insurance, this made the experience significantly more expensive than necessary. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KERRY, IE - Reviewed by BALKRISHNA - 02 September 2018
" Reasonable price and good service. "
" Very happy with the service. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ADAM - 01 September 2018
" The hidden charges. "
" Hidden charges - more than double the price of the car rental. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MICHAEL - 31 August 2018
" Very satisfied "
" The whole experience went very smoothly and we will definitely use Budget again. Very impressed with the car and staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 31 August 2018
" Good value "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EVA - 31 August 2018
" Auto Europe usually provides cost effective service withvlear terms and conditions "
" Only disappointment was to find the 'in terminal' desk was well staffed with three people who seemed to have just one thing to do - to tell everyone they had to get a bus out to zone 4 to do the documentation & pick up their cars. Whereas out at the pick up area in zone 4, there were 2 reps with long queues of people waiting to pick up their cars. Perhaps a rethink of staffing levels? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GRACE - 30 August 2018
" If you're paying for someone else to hire a car they shouldn't be responsible for the deposit. The payee should. "
" On arrival Grace was asked to supply a credit card for a deposit against damage for £1500 when I, as her father, had booked the car. I had paid the extra money for additional cover. When paying extra why do you still need to deposit £1500? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 30 August 2018
" CAR IN GOOD CONDITION, GOOD CUSTOMER SERVICE "
" FRIENDLY HELPFUL STAFF "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EUGENE - 30 August 2018
" I have being using Auto Europe for years now and have always found the to be very professional. "
" When i arrived at the desk to collect my vehicle there was a large queue for twenty minutes, I gave my details to gentleman at the desk and collected the keys . When i arrived at the carpark bay to collect my vehicle i notice it was not what i had booked online ! I booked a full size 7 seater they where trying to pam me off with 5+2 vehicle i could of hired for £485 not £785 i had already paid. So with my bad mobility i had to walk back to the customers service desk to be told that the clark at the desk gave me the wrong vehicle! I was messed round for another hour to be told they did not have a full size 7 seater! I said to the assistant they will have to find one for me , so he go's off again to speak to his management and returns after another 30 minutes to tell me they have found a full size 7 seater but it would not be ready for another 45 minutes ! so i said we will wait for it to arrive, we where told they would get us some tea while we were waiting but nothing turned up not even a glass of water ! in the meantime one of my passenger who is a diabetic when into hypo! to be told my a member of staff there is a drinks machine over there you can use if you have got change. After over three hours we finally collected the vehicle we should have got in the first place. After all the hassle at the car collection point , I feel I should be refunded at least 25% of my rental . Kind Regards Eugene Sweeney "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ROGER - 30 August 2018
" Car had been used by a smoker and became very smelly "
" Okay apart from comment below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by GILLIAN - 30 August 2018
" Pickup at airport terminal very slow; poor customer service at collection point, agent was unhelpful, uninformative, and pushy re. insurance cover (we had already taken out separate additional cover). The car had very high mileage (95000) and was generally worn out. Some of the faults: nearside front top suspension mount very noisy, vibration through steering wheel, exhaust or heat shield very noisy. Conversation inside the car was difficult. "
" Online booking quick and convenient. But hire car supplier Sixt at Dublin airport were a huge disappointment. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MICHAEL - 30 August 2018
" I don't have an issue with autoeurope per se as I've booked many cars through you and only once have I had issues with autoeurope directly when I spoke to a very rude staff member. The issue with this rental was budget Dublin. "
" I have followed up with Budget when I returned the car. The vehicle was poor quality and in poor condition. Very high mileage, lots of dents and scratches throughout and upholstery all stained. The biggest issue was that the gears slipped at times particularly from reverse into forward! Overall very disappointing. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by LEE - 30 August 2018
" The young guy who we handed the car back to at Dublin Airport was a very rude, arrogant, angry little man who obviously didn't enjoy his job! I've used auto Europe many times in many countries and this is a one off I'm sure. "
" The desk staff were very helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JONATHAN - 30 August 2018
" all good. "
" Extremely efficient throughout the whole process. No surprises at all. My only feedback re the depot in ireland is that there are no fuel stations close by. It would have been easier if at time of pick-up the person in charge actually tells you where there is a station to fuel up. its a small thing / info but facilities matters when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GORDON - 29 August 2018
" Apart from the time taken to collect the car after booking in , overall a very positive experience. Friendly and courteous staff. "
" Very friendly ,efficient and helpful staff both on arrival and departure. Shuttle bus provided in torrential rain to terminal for departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 29 August 2018
" see above "
" Slow picking the vehicle up (lots of queues at the counter) and the mini bus pick up was a bit of a scrum. Car was good, drop off was easy. Staff were friendly. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by MURRAY - 29 August 2018
" Their satnav was not working,and my phone didn't work either,so had to ask for directions a lot. "
" Not really impressed "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JOANNE - 29 August 2018
" Great "
" Easy and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALAN - 29 August 2018
" Excellent. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NIGEL - 28 August 2018
" I've used Auto Europe several times and find them easy to work with, "
" FLIZZR is operated by SIXT and they are very efficient. As per all rentals in Dublin the car rental is accessed via a shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CETTA - 28 August 2018
" I want a refund as you didn't rent me a car. "
" We were refused rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JUDEX - 28 August 2018
" Even though we indicated to the reception staff about comments from a team member about the satnav not being reliable and we enquired as to whether we should still hire one (at £136), we were still advised to dismiss the comments and hire it. We feel we should be reimbursed that cost. "
" We looked for Auto Europe desk on arrival at the airport, but could not find it. Was later advised by a competing rental firm that it was under Sixt. Car was not at the airport as we had understood, but some distance away. Purchased satnav (garmin) on the day - our destination point was not found on it. Basically, it was a real waste. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by TONY - 28 August 2018
" Great service and simple to use. Will use again.... "
" Great service and simple to use. Will use again.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RHIAN - 28 August 2018
" Nothing to complain about "
" Very good deal Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 28 August 2018
" No comment "
" Although I booked a car advertised as having air conditioning, the car provided didn't have air-con. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TREVOR - 28 August 2018
" See above "
" Went to the Budget counter in the terminal and told to go to the collection desk at the other office as I had paperwork. Told at the collection desk to get in the queue for the booking desk. Waiting 30 mins. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RONALD - 27 August 2018
" Booking was easy and everything was clear and understandable. There were no hidden extras to surprise and the whole process went smoothly. I would definitely use again. "
" Pick up of the car was very slow. We sorted the paperwork but then had to sit for 35 mins waiting for the car to be ready. The car itself was excellent and the return was quick and easy. If the pickup of the car could be sorted, I would give 10 out of 10. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PAOLA - 27 August 2018
" Altogether the experience was good. "
" The car was old and had done over 61,000 Kilometres, the person at the reception counter was unfriendly. However, when we returned the car, the member of staff was very friendly and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MALACHY - 26 August 2018
" I have never experienced the delay of nearly 2 hours after pick up time from Budget . No explanation or apology everyone kept waiting as to many people for to few cars . "
" We had to wait nearly 2 hours to pick up our car after the agreed time of pick up . We were late for an appointment . Everyone was kept waiting for there cars with little explanation or apology,very bad first impression when visiting a country for people visiting for the first time . "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ALLAN - 26 August 2018
" For above reasons "
" Sorry the ratting are not higher, I had to wait nearly 20 minuets for the bus and on arrival at your desk it took another 25 minuets to get served I explained I had taken out the extra insurance but it was repeatedly offered me, also this was the case for the two people in front of me, there was only two members of staff working and another on the phone the whole time I was waiting talking to another member of your staff about nothing more than holidays she had took.. The car was not clean and smelt So this is why my score is not so good,and probably won't use you again through choice. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CORK, IE - Reviewed by JOHN - 26 August 2018
" Easy to order a car on line. Good prices, plus option to insure the euro2,000.00 excess "
" The car I actually got was a diesel Kia Sportage SUV. I initially ordered from the web which gave a description of a Toyota Rav4 but i knew that another car could be substituted depending on what they have available The Kia turned out to be a lovely big car for 4 of us plus luggage. Great to drive. Air con, cruise control, really comfortable, reasonably powerful, despite the limitations of a diesel engine. The Sat nav was disabled so you'll have to rent one, but worth it to rent. Could also link iPhone to sound system. It was a shame to give it back! Easy to order car online with auto europe, plus they give you an option to purchase insurance to cover the Euro 2,000.00 excess which I did. Peace of mind! Easy collection at airport, tho' do check car carefully. You have to collect from parking area yourself. They put a ticket in car showing dents marks. Our car, although 99% good condition, did have some additional scratches not on their list. Take pictures and email them (or go back to desk). They tell you to email if needed, when collecting keys. Make sure you put your contract number on email and not reg no. Return of car was easy too. Flizzr must be popular as there were three people in front, yet no one at other car hire desks. It takes a while to go through renting procedure when picking up, so if others are also picking up in front of you when giving back, you'll have a potential wait, so DO allow yourself some extra time on getting back to airport, bearing in mind you'll have a plane to catch Would def recommend!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARIE - 26 August 2018
" NO HASSLE "
" FRIENDLY SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by OLIVER - 26 August 2018
" I believed you had me insured but you didn't. I was mis-sold your product and ended up costing me more. Very disappointed with your business. "
" Budget's agent mis-sold insurance also I had to pay for it twice. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by JOHN - 26 August 2018
" Nope "
" Perhaps the oldest car I've ever rented. It Felt like it struggled to start at times. Not a worry you need in rural Ireland. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by BRENDAN - 26 August 2018
" All good "
" Quick checkout with no nasty surprises "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STEVEN - 26 August 2018
" everything was fine and as they said. "
" everything was fine and as they said. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BRIAN - 25 August 2018
" Very slow service "
" Firstly when we book a car I would like ALL costs included and not have to spend hours sorting out insurrances etc. Prepaid fuel is a rip off! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SARAH - 25 August 2018
" It was fine! I do, however, think that there should be one member of staff who is qualified to install a child car seat where these are ordered. I am not confident installing all different types of car seat so was very disappointed there was noone to help/do this. "
" It was fine! I do, however, think that there should be one member of staff who is qualified to install a child car seat where these are ordered. I am not confident installing all different types of car seat so was very disappointed there was noone to help/do this. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 24 August 2018
" Very good highly recommend "
" Very good service quick and efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WILLIAM - 23 August 2018
" Auto Europe consistently find competitive prices and provide all the facts about your hire when booking..a first class service "
" Without doubt the service offered by Alamo at Dublin Airport was the best I have experienced (and I have used many of the competitors). Friendly and efficient staff made for a pleasurable pick up and we had the bonus of an excellent new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLE - 23 August 2018
" Exasperation "
" The collection office was a chaotic experience and we waited 1hr29 mins to be served,as a result we missed the commemoration service which was the sole purpose of our short visit. We requested to see the office manager but he did not responded to our request. In our haste to get on our way we didn't notice the fuel was not full. We will not use Sixt again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 23 August 2018
" Easy to deal with. "
" On the whole ...good. The car was tired but it did not change my overall view. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CORK, IE - Reviewed by PETER - 23 August 2018
" good service at cork airport. "
" xx "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by KAR - 22 August 2018
" Hh "
" Took 90 minutes to get the car at the airport and the staff were rude and unhelpful "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by BRODIE - 22 August 2018
" The style of car advertised and booked was not available at Budget. They do not hire any cars from Land Rover at all. "
" The car was clean and worked well and the staff were friendly and efficient "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by WILLIAM - 22 August 2018
" Very good service "
" Very pleased how quick the service was and was pleaded with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 21 August 2018
" Not happy at all and won't want to book with Auto Europe again. "
" I was happy with how the Sixt staff handled our booking, but we had a horrendous car pick up and it really did taint our trip. I don't expect to wait over an hr for someone to pick up a call. I had to give up in the end! Stuck in the airport literally not knowing what to do. Thank god the Manager of Sixt helped us like he did. I was crying at the end of our experience of picking up our car! "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CORK, IE - Reviewed by WILLIAM - 21 August 2018
" Excellent, helpful and so professional "
" Always a pleasure. Staff so helpful and friendly excellent. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUZANNE - 21 August 2018
" Booking process with Auto Europe was very good "
" First car supplied had a soaking wet back seat, supplied with a 2nd car which we out was due service in 400km, not ideal and also had no back shelf which meant nothing could be left in the boot and restricted what we could do on our holiday, all very disappointing. Better checking of the car before it is put into use would help. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by STEPHEN - 21 August 2018
" Prompt service "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 20 August 2018
" I think you provide a no nonsense great service "
" I found them helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 20 August 2018
" see number 3 aove "
" Normaly we have a hassle free experience with Budget but this time we were given a car without air conditioning - I am sure all our previous hire cars have had this as standard equipment. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATH - 20 August 2018
" Nice car "
" Helpful assistance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARIAN - 19 August 2018
" Generally very happy with the experience. "
" There were a number of dents and scratches on the car but not on the pink form. I had to go back in and report them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARK - 19 August 2018
" It was ok "
" First car I was given developed 2 faults within 24hours. But it was exchanged for a different, upgraded car. I was annoyed though that I purchased, what I would call, deposit insurance with my booking, only to be told it wasn't with budget and I'd have to buy theirs if I wanted to reduce my deposit to 0. And if I did have an accident I'd have to pay the £1900 to budget and claim it back off autoeurope. That should have been made clear or I could have ended up paying twice for the same thing. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CORK, IE - Reviewed by SUSAN - 19 August 2018
" Great little car - needed ac next time as it steamed up a lot. Thanks "
" I would suggest that on collection of the vehicle you have printed details for collecting your car and leaving the airport as although staff are very knowledgable they speak fast and know where they are talking about. I didn't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 19 August 2018
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANTHONY - 19 August 2018
" great "
" insurance pricey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEN - 16 August 2018
" All pretty good, service excellent. "
" Overall experience was good. Car had a high level of damage for a rental car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by ANN - 16 August 2018
" Easy to use website, with competitively priced vehicles. "
" At pick up the marking of existing damage seemed a little slapdash & vague. My friend took a video of the car. Lucky she did, because the chap at drop off immediately queried the damage and wanted to note the scratches to the bodywork as new damage. Without even looking at the paperwork. When my friend said, "no problem, but let's review the video I took at pick up", he immediately back tracked saying "oh, there's no problem" and cleared the vehicle, he didn't even bother to look at the video. Was he trying to pull a fast one? It certainly seemed so, maybe he saw us as an easy target, two women with a child...my male relatives have never had this issue. I will not be using Budget at Shannon again. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOHN - 16 August 2018
" Fine except for comments above "
" Disappointed with the age and condition of the car - it smelt. Budget were the subcontractors - perhaps hit and miss as the other car rental companies had fleets which were less than 6 months old at Knock "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by RHONA - 16 August 2018
" I'll definitely use autoeurope and budget again. "
" Budget was fantastic! My flight was delayed over an hour and despite the desk officially closing, the staff stayed behind. Above and beyond the call and much appreciated when landing so late at night. In addition, collecting/returning the car from the terminal is so convenient, it really does save a lot of time at Dublin airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARK - 16 August 2018
" As above "
" Counter staff informed me that I would receive my holding deposit back within 24hrs of dropping off the car - 3 days later I still do not have this money back. The pre-inspection report of the car missed a large scratch on the door of the car. I therefore had to take a photo and explain that it was actually there when I picked up the car. The exterior of the car was dirty and it was hard to distinguish what was dirt and what was damage. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CORK, IE - Reviewed by PHILIP - 16 August 2018
" I have used Auro Europe on many occassionsand have always found their prices very competitive "
" The counter staff were slow when picking up the car, almost deliberately The tyre pressures of the car had not been checked and all were about 6psi below VW recommended pressures "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by SEUMAS - 16 August 2018
" Auto Europe tend to match or have the best prices but crucially when I did have a problem getting my deposit back from a dodgy hire franchisee they stepped in and sorted it for me quickly before I had to resort to my credit card company. "
" Most expensive small car I've ever rented but I guess that's Ireland. Otherwise pretty much as I'd expect. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by LAWRENCE - 15 August 2018
" 10 "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SHEENA - 15 August 2018
" As above - we were pleasantly surprised with the ease and smoothness of the whole transaction - excellent customer service all round. "
" This was our first experience of hiring a vehicle whilst on holiday and the whole process from start to finish was excellent - from the front desk on collection right through to the drop-off. The staff were extremely efficient and helpful and we would certainly use Thrifty again in the future for car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 15 August 2018
" Good value and service "
" Quick and easy service to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARK - 15 August 2018
" Easy to book and no hidden extras on arrival. Will definitely use again "
" This car hire experience was one of, if not THE best experience I have had with Car Rentals in 35 years of travel. No queuing at the counter on arrival, a short walk to the car, very pleasant and helpful counter staff, a speedy return experience and a very quick refund of my fuel deposit. So good that I will fly into Cork and use Budget next time rather than Dublin-Thanks so much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANGUS - 15 August 2018
" Need some higher spec models! "
" Service and price was competitive but found the car to be a very basic model compared to hertz "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MAJELLA - 15 August 2018
" Very pleased with service provided. "
" Staff are friendly, efficient, courteous and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARY - 14 August 2018
" Not impressed, Flizzr appears to be an agent for Sixth and the experience with Sixth was not good. See previous comments. "
" Did not deal with Flizzr, the actual rental was with Sixth. Extended insurance bought through Flizzr was not recognised by Sixth and had to buy additional insurance through Sixth. On inspecting the vehicle there was a lot more damage than had been noted by Sixth and it took over half an hour to get all the damage written down, not impressed as it was definitely buyer beware of bogus damage charges. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 4
CORK, IE - Reviewed by MARGARET - 13 August 2018
" Perfect service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by VIVIANE - 13 August 2018
" Service provided as agreed at time of rental. No surprise hidden costs. I will use Trifty again. "
" No complaint whatsoever about anything. Smooth transitions for both pick up and delivery. Unlike other rental company, I got a nil value to pay on the return of the vehicle. Not my previous experience with other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNALISA - 13 August 2018
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARTIN - 13 August 2018
" Good experience all the way. Nice car well maintained "
" Quick service at the desk and very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GAVIN - 13 August 2018
" We had to pay an additional amount for a child seat when we picked up the car which was supposed to be included in the price already paid. We were also forced to take out additional insurance costing 175 euro. I am disgusted with the serviced provided and shall tell anyone hiring a vehicle not to use you. "
" We had to pay an additional amount for a child seat when we picked up the car which was supposed to be included in the price already paid. We were also forced to take out additional insurance costing 175 euro. I am disgusted with the serviced provided and shall tell anyone hiring a vehicle not to use you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOHN - 11 August 2018
" Auto Europe have always served us well but this was not a fair price for this car. "
" The car was covered in scratched, had done 130,000 kilometres & got wheel wobble at 120 k/hr .......... "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by ESTHER - 10 August 2018
" smooth "
" very happy everything went smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RAYMOND - 10 August 2018
" My wife and i travel to Ireland frequently, we have family connections in Ireland and on our next visit we would be happy to hire another car from Budget. "
" on arrival at the Budget desk at Dublin Airport I found the Polish lady who I dealt with to be very helpful and friendly and very efficient. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 10 August 2018
" The young man that served us his name was G Lencroly he was very helpful and professional big Thank you to him as his customer service skills were fantastic which has left a good impression which we would be happy to use this company again :) "
" Very pleased with our service that we received. the man that served us was GLencrooly and was very helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PIUS - 10 August 2018
" very satisfied overall "
" no problems, very efficient and thorough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LIAM - 09 August 2018
" Dependent on the outcome of item 3 I may not use AE again for car hire due to the experience of Flizzr. "
" Upon collection I explained to Neve (apologies if not spelt correctly) that I only needed one of the Child chairs for 2 days - not 4 as per the duration of the car booking itself. Neve agreed to reduce the charge for the car seat to 2 days as per my actual usage and told me to drop the car seat off at the car returns location on Sunday 5th August at 12:00hrs. I attempted to return the car seat at the agreed time to the SIXT drop off point where the car seat came from. WHen I handed the seat over to Marek he advised me that he was unable to give me a receipt / confirmation that I had returned the car seat - he was very obtuse in his response to me. I then advised him that I would not return the car seat if he couldn't guarantee me that the seat would a) not go missing and b) I wouldn't get charged additionally for it going missing when I returned the car. I also explained that the staff at the airport advised me to do what I was doing and his lack of help was very unprofessional. At this point he actually mocked my physical demonstration that I was using to show what I was doing i.e. gesturing with my hands that staff to the left of him told me to bring this over to him - he did it in a very condescending manner shrugging his shoulders and repeating what I was saying in a mocking way i.e. saying blah blah blah. I have never been spoken to by someone who works in a service where customers are the people who pay their salaries, and never will I be again. I did end up swearing at Marek as he drove me to a point where there was no progress that could be made. He also refused to phone Neve to get confirmation that what I was saying was the truth. At this point I filmed the car and seat being returned to the office - to which Marek remonstrated. I advised him that once I returned the seat to Neve at the customer services desk I would delete the video. SO over to Neve I went, I asked her for a word out of the hearing ears of customers who were picking up their cars and I explained everything that happened above. Neve advised that what I was doing was not the norm for them - to which I advised her that all I wanted was commitment from them that I had returned the car seat as I had received it - this is not too much to ask. Neve took receipt of the car seat and left a note on my file that I had returned it. I have emailed Flizzr / SIXT to lodge a formal complaint about Marek from the car returns team. Can Auto Europe please follow this up as well. They need to address this level of unprofessionalism. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 09 August 2018
" Excellent alround customer service. "
" Excellent alround customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 08 August 2018
" Used Auto Europe before and happy that they find the best deal with no strings "
" All good - pickup to drop off. Good value. Daughter left valuable item in car and it was returned so we were very grateful. Overall good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ROBERT - 08 August 2018
" I have booked with Auto Europe a few days, the website is very clear and easy to use, the price is very competitive. I haven't had any problem with it so far. "
" it was very pleasant and easy. the staff are efficient for pick up and drop off. And there is a constant flow of shuttle to bring you there and back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROL - 08 August 2018
" As above not happy that my card remains blocked. I have used auto Europe previously and not had problems. I am now out of the country on holiday for a month making it difficult to peruse "
" I returned the car on Sunday 5/8/18 and was advised everything was ok. My credit card is still blocked for the policy excess cover. However, the fuel charge has been refunded. I am not happy that this is still showing as blocked on my card "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MARK - 08 August 2018
" good professional staff. very helpful. "
" good professional staff. very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 08 August 2018
" I will be returning to Ireland in the future and will not hesitate using your company again. Your sincerely Paul Stanford "
" I found the booking process very easy online Picking up the car in Cork, Took longer than I expected The overall condition of the car was excellent Scratches on the car which had not been marked on the paperwork by staf. Which I reported on returning the car. ( no dust caps on tire valves ). I had no problems with the car over the two weeks. And found the whole experience positive. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by LORNA - 07 August 2018
" No issues whatsoever. Happy with the car hire. "
" Great service, good car with lots of extras. Very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 07 August 2018
" Same as above "
" The car was perfect , the hard sell of insurance was very intimidating, the counter assistant was aggressive when I said I had booked a car with all insurance requirements, he told me that because I had used a website that wasn't theirs everything was invalid, he was rude and had I been elderly I would probably have taken all his suggestions which would have been several hundred Euro. When dropping the car off I was helped by a lovely young man , a credit to auto Europe, the drop of point is quite a walk from the terminal, my mother is 84 and not very steady on her feet, the young man saw this and offered to drive us to the terminal . He was so different to the guy at collections. Because of the aggressive attitude of the counter assistant I would not recommend your company nor would I choose to use it again, maybe the young guy(wish I knew his name) could give your other operatives a lesson in customer service. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROY - 07 August 2018
" The whole experience was alright. You would definitely know it is a budget company but not with budget cost. "
" The whole experience was alright. You would definitely know it is a budget company but not with budget cost. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAMES CHRISTOPHER - 06 August 2018
" See above. That's all I've got to say on the matter. "
" I have only one complaint about Thrifty. When I went to pick the car up I was asked if I wanted to take out full insurance on it and the cost would be 17 Euros a day. I took the car out I was told it was took out the insurance and when I 17 Euros plus tax. I was totally disgusted that I was not told about the tax in the first place. I know it wasn't very much tax but it could have been if I'd taken out a more expensive ar. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by TRACY - 06 August 2018
" I would use them every time it was all effortless and it's a top rating from me ! "
" Fantastic Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 06 August 2018
" No problems I'm aware of. "
" Took an hour to pick up the car. Almost every panel and component of the car had a dent or scratch on it. Quite embarrassing to drive to a business meeting in. Was not clean inside either. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by THOMAS - 06 August 2018
" Easy to book online with all details saved from previous visits "
" Prompt service. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
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