AUTO EUROPE KRAKOW, POLAND Car Rental Reviews

KRAKOW, PL - Reviewed by JAMISON - 21 September 2025

" I wouldn't recommend because of the car-washing issue. "

" I was told at the check-out counter that I had to wash the car before returning it, and not to use a local automatic car wash. Or I could purchase full excess insurance by paying 200 PZL more. However, I had already bought full insurance. I felt this pressure to repurchase insurance or pay a large fine for returning a dirty car was disingenuous, unfair and unexpected. Everything else worked fine with the rental but the washing issue was aggravating. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by DORIAN - 27 August 2025

" Overall the experience was ok and the car was fine. But the misinformation about the Krakow city office and average standard of customer services would make me hesitate about recommending carwiz. "

" There is no carwiz office in the centre of Krakow despite it being confirmed in the booking. We had to pay extra to go to the airport to collect it. They also charged 12 euros extra for cash wash or said I had to wash the car myself. I've never experienced this before. No-one at the Wroclaw office when it was meant to be open "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by ANDREW - 26 June 2025

" See above re Carwiz. This is a criminal enterprise that you should not be dealing with "

" Carwiz are criminals. I was charged £190 for a small scratch under the front bumper that it took staff 15 minutes to "find". I have not had any such experience in 30 years of renting hundreds of cars. It is a disgrace that you offer this company to your customers. I am complaining separately through your customer service team "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by ANTHONY - 21 April 2025

" Easy and good price "

" First time using this company. The agent was very speedy to collect me and had all the paperwork ready. Process was very simple. On this occasion I opted for full insurance via rental company as it was reasonable at the time and had no issues with deposit. Car had some damage that the agent was clear to point out, the only annoyance on this occasion was the faulty parking sensor on the car. Other than this great service and experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by DOUGLAS - 18 April 2025

" Superb "

" Very polite staff. Very nice car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by STUART - 25 March 2025

" Very straight forward. "

" The booking confirmation stated that there would be someone in the arrivals hall with a board with my name on it but there wasn't. However, when I telephoned Carwiz they were very helpful and we were collected by a shuttle bus within 5 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by AHMET - 05 March 2025

" Our advance reservation was cancelled by Aloma at the desk. Pick was 10 am but we arrived at 11.30 due sickness after landing because of our little girl. No call received before cancellation. Our car was given someone else . I never experienced before. We have been offered £500 worth vehicle instead of £120 was paid In advance. All other car rental companies were fully booked . We made a complaint but no refund received. First day at Krakow was nightmare due to not to have a car and further ravelling to another city over 4 hours . We made a complaint but no refund received. Never again "

" Alamo in Poland ??? Never -ever again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PETER - 03 March 2025

" Please see above "

" Very pleased with the service provided by the staff on pick up, they were quick, friendly and helpful. However, one thing that I wasn't quite so pleased with was being given an automatic rather than the manual that I had booked. I am aware, when booking, that it states that you might not get the exact same car as you request. It was suggested that this was an upgrade but surely, just like any other product that you buy, you should reasonably expect it to be much the same as the one you book. I don't consider that being given an automatic rather than a manual to be like for like. For this reason I have marked down my customer experience and feel that some sort of recompense should be offered. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PETER - 25 February 2025

" Auto hire has been great. Good prices and good customer service "

" The car was a little dirty on pickup and charged us ~£20 for vehicle cleaning at the end of rental. I didn't have a problem with it personally because we did return the car moderately dirty(exterior). However, I don't think this is communicated effectively at the start of the hire "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by ALAN - 19 February 2025

" Hi I wrote an email advising that despite paying for an additional CDW I was charged a £180 by Kaizen for additional cover as I was unable to provide a credit card for a deposit. I have advised this by email and no'one has respnded. "

" Ripped off at the airport with £180 additional insurance "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by JAN - 15 January 2025

" I would recommend for every broker to show trustpilot or google ratings for each car hire company so it's much easier to pick one which doesn't want to scam you one way or another. My experience with Viaggiare was truly as it should be and far exceeding standars of the rest of the industry. Other car hire businesses havr much to learn. This is how you win loyal customers who keep coming back. "

" Brilliant service, not pushing to sell any extras you don't really need, quick and easy check in and out. Great value for money. I will be coming back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by JOLANTA - 10 December 2024

" as you can see from your records I rent cars from you very regularly and have recommended you to friends and family. I was disappointed with the last rental for reasons stated above. "

" The price for the rental has been very competitive but the old saying you get what you pay for is very true. The pick up is not from the airport as your site and voucher state. There is shuttle bus. There was no telephone number on the-voucher which did not trouble me as the voucher indicated a pick up at airport so assumed there would be an office as is the case with other agencies. We got the contact number from the tourist office and the shuttle bus arrived pretty quickly. The car was battered, covered in dents etc and the engine did no sound too great either but it got us from A to B. The agent did a very hard sell of their insurgence which I declined as I have an annual cover. He returned to the topic of insurance several times during collection. I was asked to wash the car on drop off. When I said that this was not specified, the agent conceded that they would wash it. I did not damage the car as I checked it but following the drop off, I was sent an invoice for 900 polish zloty for an alleged chip in the paintwork. The photographic evidence provided could have been from any car, any time. The agent did not spend any time explaining the workings of the car as he was focused on selling insurance. I would not use this company ever again but admit that I did not pay much for the rental, lesson has been learnt. I am challenging the charge of 900 PLN which appears to be a blatant fraudulent attempt to extract money from the Clements. Having looked at company reviews, mine is not a solitary experience. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by PIOTR - 21 November 2024

" You scammed me out of 32 pounds because my flight was 75 minutes late . You refused to return my deposit . Will never use your company again and will tell everyone I know or come across not to use your company . So actually , you lose . "

" They cancelled my booking , flight was 75min late "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by MAGDALENA - 16 November 2024

" Very easy and pleasent transaction "

" This time was smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by GARY - 11 November 2024

" If this issue is sorted by AUTOEUROPE with a FULL REFUND ,then and only then will i recommend them for good customer service ,but NEVER would WHEEGO "

" I have sent email and photos ,did not meet n greet...booked SUV ,HYBRID ,like plenty others on trip advisor i did not get car i booked and paid for.because i refused extra insurance they ,like 15 others on trip advisor,have lied about damage to car !!! Never again with these "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ARTUR - 05 November 2024

" bad! "

" Wee booked a hybrid car on airport. Reciveed not hybrid car and we need to catch a bus! Car come with lots of scratch and naw we are charging fo them! "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by SIMON - 19 October 2024

" They had generally good communication "

" Supposed to have been met at airport arrivals, no meeting, had to hunt around for a phone, phoned carwiz three times no answer, called auto europe who advised us to call car wiz, no s**t sherlock, they called then put me through, to get cut off, eventually got through to car wiz, to be told to go to bus stop. 3, got outside and there was 3a 3b 3c 3d, back to information desk, to be told wait at any, eventually got our transfer bus, on dropping off the car, no one was around, supoosed to be 24hr transfers this was 3.10 am, found transfer driver asleep in the dark office "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by KRISTIAN - 09 October 2024

" Really smooth stress free service "

" Extremly good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CORNEL - 22 September 2024

" Great, easy to navigate and transparent website. Competitively priced compared with their rivals. Highly recommended. "

" Very efficient and knowledgeable team. They provided us with an excellent, clean and modern, up to date vehicle, which exceeded our expectations. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MICHAL - 11 September 2024

" Totally disappointing. "

" As a professional company, we expect all damages to be declared on receipt of a rental car. On occasion, we as customers may find a small scratch that has been missed. However, in our case we found at least FIVE non declared damages, which we had to spend our valuable time recording with your employee - Julia. This shows that your car was not properly and fully inspected before being released to us. CARWIZ has written to me: "Each car is thoroughly verified by our agents for damage after return." Surely, this is NOT TRUE On return of the car 2 "new" little marks were spotted by CARWIZ agent, even though my photos do not show it at all. I was charged for damages - daytime robbery "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by VERNON - 07 July 2024

" Please drop CarWizz from your choices in Krakow. "

" Made us wash car on return and claimed new scratches on car, but showed us pictures of car with different colour. They are trying to rip people off. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ABDIRAHMAN - 30 June 2024

" I paid twice full insurance and I did not get refund "

" I paid twice full insurance and I did not get refund "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by CHRIS - 15 June 2024

" I have no issues with AutoEurope but at the same time no support or correspondence from them either "

" Do not use! Arrived at the car park to pick the car up and drive to the airport and discovered a flat tyre. In fairness, the person on the end of phone was helpful and organised a tow truck to pick the car up as we needed to get to the airport. I have since been charged for a damaged alloy despite having photographic evidence of the wheel with no damage on it. As I was unable to refill the car up due to flat tyre they have also charged me £38 for fuel having travelled about 60 miles. The company are clearly preying on those unfortunate enough to have an issue. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by STEPHEN - 02 June 2024

" First time I have used Auto Europe and if Flex go are the type of companies you use then I will be unlikely to use you again . I book on average 4-5 car hires a year and have never had an experience like this "

" They charged me £27 for not getting a car park ticket which I did get and put it in the drop box with the keys as instructed by the counter staff . I asked for a refund and didn't even get a response . 2 days after returning the car I got and e mail saying they were charging me £300 for damage to the car .The damage wasn't there when I returned it but no one was present to check this at the drop off . The damage they alleged happened would was so minor it wouldn't have cost anything like £300 thankfully I had taken out excess insurance . Absolute con merchants "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by TIMOTHY - 02 June 2024

" Feedback on Autoeurope website does not resemble thatg on Google/Trustpilot. If i'd seen those reviews, would never have booked with Flex2Go "

" Mush persuasion used to encourage one to take the premium cover. Ended up cleaning the vehicle ourselves ( as infored vehicle was to be returned in perfect condition) which is undesirable whilst on vacation. Would rather pay more with another company. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by LAURENCE - 21 April 2024

" Very pleased "

" Very friendly staff and excellent value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by IAN - 08 April 2024

" I have submitted a letter of complaint to Auto Europe and Carwiz "

" I have submitted a letter of complaint to Carwiz and Auto Europe. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by MONIKA - 20 March 2024

" Bad experience with carwiz "

" Really poor experience . Was told it is at the airport but thats not true. Had to call them to find out where it is and I was told there is a bus that can collect me and take to the rental place. Bus was smelly and the seats were falling apart. Staff at carwiz not friendly at all. Coming back the bus decided to go to the hotel to pick up some guests. Very bad experience, super disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by STEPHEN - 22 February 2024

" I did email Auto Europe to find out about the full insurance I had purchased The response was not the best "

" On collection of the vehicle the flex to go staff put a lot of pressure on my to buy the additional insurance When I informed him I had already bought the insurance with Auto Europe he said it was not valid and I needed to buy his He then threatened that the car must be returned cleaned inside and out or they would charge me up to £150 to clean it The experience left me very disappointed "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by GARY - 20 February 2024

" Kaizen had me off saying extra insurance I'd already paid for was inadequate. "

" Told me I needed their extra insurance as the one I purchased off auto Europe was inadequate. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CATHRYN - 20 February 2024

" After using AutoEurope over many years I am deeply disappointed with what made the start of our holiday very stressful "

" Our booking was cancelled by them & no other cars were available - we had to pay 2x what we paid & lost "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ROBERT - 20 January 2024

" Car great just off site as not what was booked "

" Booked an on site company but this was not the case which took a time to sort out as no info from companny "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by NEAL - 16 January 2024

" I think it's sneaky & underhand to threaten a financial penalty if the car isn't clean upon its return! It was winter in Poland with plenty of slush & muck on the roads. Who arbitrates over the standard if cleanliness? "

" I think it's sneaky & underhand to threaten a financial penalty if the car isn't clean upon its return! It was winter in Poland with plenty of slush & muck on the roads. Who arbitrates over the standard if cleanliness? "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CLIVE STEPHEN - 12 January 2024

" I paid extra to you when booking the reservation for full insurance indemnity - Flex informed me that they did not accept that I had full cover as the payment was made to you not them - therefore please refund me the difference. "

" Flex requires you to clean the car before returning, alternatively pay an extra amount or pay a penalty fee. I rent cars frequently and only here do you have to clean the car as an extra. It is usually included in the price of rental. It is an inconvenience. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by RICHARD - 01 January 2024

" Easy pick up and drop off, great vehicle and good price "

" Easy straight forward service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ADELE - 30 December 2023

" I will never again use auto Europe (due to customer service) and wheego ever again. "

" Documentation told us to expect a person waiting by the information desk in arrivals with a sign with our name on it. There was noone. After waiting for 45 minutes, we rang several times and we're instructed to walk out of the airport to a bus stop and wait for a bus. We had to wait a further hour for this bus to take us to the car rental desk. We got our car more than 2 hours after our flight landed. We then had an issue at the desk and I have been trying to call auto Europe for days to speak to someone but everyone I call asks me to press another number when I dial. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

KRAKOW, PL - Reviewed by RYSZARD - 10 December 2023

" See above. "

" It is a shame that Auto Europe did not adequately inform that would have to find own way to Car Wizz to pick up vehicle. Would have been jseful to be informed that there is a free shuttle bus to Car Wizz. Hire car was great other than there being a windscreen chip, which whilst notified on the hire details should have been fixed before hire. Also only received hire details and any damage details after car pick up by email if had access to emails in Poland. Ofher than that car hire very competatvely priced and no more to say. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by DAVID - 14 November 2023

" We have used Auto Europe for many years, clear & easy booking, good prices & will definately use next time A+++ "

" Carwiz car hire is not located at the airport building you have to call them for collection by minibus which is at the bus stop outside terminal building. On return the drop off is not at the terminal building but a small distance away with minibus transfer to airport Overall the car was good and staff were helpful & would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by BRIAN - 07 November 2023

" Awful. Lied to and cheated. Would not recommend at all I have emailed repeatedly regarding this and it is futile "

" We were lied to regarding the insurance. The local depot had no idea what we had booked and paid for. Shambolic and a rip off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

KRAKOW, PL - Reviewed by ANTHONY - 23 October 2023

" Also not made aware that there was a £30 fine for being an hour late. The car whizz assistant couldn't find any reference to this in the terms and conditions but charged me any way even tho the office was open so it was no inconvenience to car whizz. "

" Not made aware car was located a distance from the airport which involved a shuttle bus. Also if I'd known auto Europe are just a 3rd party broker I would bot of booked. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by MARTIN - 09 October 2023

" A lot of emails and secondary issues. Costs not well described and more than expected on hireing. "

" Receipt document sent by email are password protected PDF and cannot open to claim personal expenses. Customer services don't answer! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ZBIGNIEW - 03 October 2023

" Perfect car, nearly brand new, cheap rent. To be honest I was a little bit surprised that the office is not in an airport terminal, but shuttle bus goes very often and it take only 5 minutes to get to the parking/office. "

" Very friendly staff, fast drop-on and off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DAVID - 14 September 2023

" Inaccurate advertising and drop off was a shambles as the man I was dealing with suddenly inexplicably disappeared for a lengthy time driving other car around the car park. I was unable to complete my paperwork before leaving on the shuttle bus to the airport for my flight. "

" The location is advertised as being at the airport on booking. This is not the case. I was provided with instructions that stated that I would be picked up by a rep holding a name card at the airport - again this did not happen. I had to make a phone call and locate a meeting point. Pick up was excellent and quick and car was superb. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by BJARNI - 12 September 2023

" I rented the car of Auto Union car rental , i was charged immideately for deposit of 800 euros , even though contract says they block 800 of the cards , (not charge it , i am still waiting for refund , and when i turned the car to another location , we discovered there was no jack or tools to change tire. car was good and had no issues. "

" There was unexpected 800 euros charged immidiately of my card even though the contract says they block this amount , and i am still waiting for the refund . and there were no tools to change the spare tire , but i did not know about it until i returned the car. but the car was good and no issues with it. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by VIACHESLAV - 21 June 2023

" Good choice and value for money "

" Very positive experience indeed - booked the car with this company for the second time and will certainly do it again - consistently high standards of customer care demonstrated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ADAM - 10 May 2023

" Everything was fine "

" Everything was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by SIMON - 14 March 2023

" Everything ran very smoothly Thank you "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MARK - 07 March 2023

" Hate 3rd party bookers. No communication and charged Insurance twice amd left us confused as to why! "

" We purchased thinking car pickup was in terminal. We filtered by this and expected to see dest in krakow airport. We were told by other desks to call a foreign number which costa so much off my mobile who advised us to wait outside for pick up to deak site. This is not what we paid for and left us late for our booked tour. Even having emailled the company to confirm such details we were not responded to. They then confused us by making us pau for more insurance even tho wr paid for extra full insurance at time of booking! Total scam "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by RICKY - 28 February 2023

" Disappointing experience. This is not an airport car rental agency, as you advertise! It is located off-site. Excessive deduction of damage deposit for an extremely minor mark on a tyre rim which could have been there before (too small to notice normally) or could be result from normal wear and tear in Poland. "

" Disappointing experience. This is not an airport car rental agency, as you advertise! It is located off-site. Excessive deduction of damage deposit for an extremely minor mark on a tyre rim which could have been there before (too small to notice normally) or could be result from normal wear and tear in Poland. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by PETER - 22 February 2023

" All went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by JAMES - 18 January 2023

" I have gone with Auto Europe for over 15 years however when an issue arose, we found the obstacles that where put in place where all by Auto Europe and not Alamo who we ended up going to direct who where very helpful and managed to resolve the issues swiftly and efficiently, Auto Europe's call handler did her best but was guided by her manager who tried to get us to cancel and rebook when it was completely unnecessary and would have cost us an additional £255. The protocols in place for the call handler where very limited and need to be reviewed if you want to retain loyal customers. "

" After an exceptionally professional, courteous and very helpful experience on arrival this was somewhat marred on departure by an accusation that we had damaged a wheel during our hire, this was obviously untrue as our photographs showed at the time. The reason we went with Alamo was we have always had a good experience with them and they have always been honest and easy to deal with unlike a lot of the rogue companies, they are not the cheapest but one of the more reputable . Instances like this do nothing for there reputation and although probably just an oversight, had I not had photographic evidence it would have been to my expense. I am due to visit Krakow again in 3 weeks and have already booked with Alamo prior to this visit, However I may review this booking. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by AGNIESZKA - 06 January 2023

" The only good thing was our car was upgraded to a bigger one. Other than that will not use again. "

" Ridiculous opening hours, from 8am to 9pm. If you have an early or late flight you have to pay £25 extra just for someone to meet you. They were also closed on Boxing Day, so we just left the car in their car park, but there was no one to check for damages etc. Also, quite far from the airport, they need to pick you up and drop you off. Picking up can be a bit confusing. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CRAIG - 01 January 2023

" Read above if this gets sorted then I might provide a different response "

" For some reason Kaizen have charged me an extra £94.71 without any reason or email why "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by RICHARD - 29 September 2022

" AutoEurope have now twice been my choice as they cover my son who is under 25, unlike so many other hire companies. It's a pity we had to suffer the ridiculous pedantry of CarWiz. "

" A mark, not a scratch, was noted on the rear plastic bumper upon return as a concern. This mark was smaller than 1cm yet warranted the need to check whether I had full cover otherwise I would have to pay for a repair. As a frequent car hirer, I would have never picked this mark up or flagged it when picking up a car. This was beyond pedantic and ruined what was otherwise a realty good experience. It made me feel they were looking for any excuse to make some additional charges. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by WIESLAW - 29 September 2022

" Everything was ok, only after drop off I didn't get any confirmation and email. "

" Good prise, new modern cars, friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by TERENCE - 08 August 2022

" Terrible - to be charged for something I already paid for. "

" I returned the car with a full tank and was still charged for petrol usage based on the mileage. I have the reciept to prove this but the wait time to complain to AVIS was over 30mins so I gave up. I will never book via Auto Europe or AVIS again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

KRAKOW, PL - Reviewed by ESTHER - 11 July 2022

" Not worth it at all - rude staff, bad vehicle and I wouldn't trust this company at all. "

" The counter staff were awful: rude, didn't explain what I was signing and when I dropped it off, they showed that they had added my signature to all sorts of documents I had never seen before! Tried to claim we damaged the vehicle - we did not! Refused to engage in discussion and were incredibly rude. Did not provide any evidence that we had caused the damage. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by JAKUB - 09 July 2022

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by NEIL - 05 June 2022

" Easy site to use & excellent selections "

" Very Friendly & Professional staff, very helpful. Lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CARINE - 13 May 2022

" Easy "

" I had to call the number provided as nobody was waiting for me on arrival as had been indicated when I booked but apart from this all went perfectly well after that "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ROGER - 03 April 2022

" See section 3 "

" Positive - paperwork was quick. Negative - claim of damage caused by us during the hire when no damage had been caused during the rental. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by ANDREW - 28 March 2022

" Not recommend "

" First of all it was supposed to be meet and greet ! We spent an hour walking around trying to find then and nothing . After contacting they said that we'd have to make our way to their offices that are 5 mins by car away from the airport. Ridiculous ! Then they charged us for the car seat again "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by JOSEPH - 23 March 2022

" Always a pleasure booking my car rental with Auto Europe. They have never let me down yet and I have used them for years "

" We had a great experience with this car hire firm. Booked our hire through Auto Europe and they subsequently arranged our hire with CarWiz. When we landed at the airport we rang the number on the booking form as they don't have a office in the terminal and their base is about 1km away. The driver was there in less than 5 minutes and we were in our car 20 minutes later. The car was a Corolla hybrid and it was ideal. Would use this company again without hesitation "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by VIACHESLAV - 19 March 2022

" Very good overall standards of customer service "

" Competitive pricing, good communication, very good service overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by LAUREN - 27 February 2022

" Auto Europe was good, carwhiz not great "

" We paid for an automatic vehicle because that's the only one I could drive however they told us they only had manual in stock After dropping off the car and closing out the staff member literally chased us with the car as we were walking down the road to tell us we needed to fill it up. Not sure why he couldn't have told us this when he checked through the car "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by MARK - 15 December 2021

" Excellent "

" Excellent customer service, and was very accommodating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by SALLYANN - 07 November 2021

" Alamo fortunately had a car I could rent and as a frequent renter (every 3 weeks) but cost me a further 150 euro "

" Not a good experience this time, I had not changed my arrival time so the car although completely pre-paid was not available for pick up!!! No notifications about this and was told by customer service it was in their T&C about the delay in pick up. For me absolutely NOT acceptable when I have paid for the car in full!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by SIMON - 20 October 2021

" Ok but let down by lack of information and a piss-take fee. "

" I was unaware that I'd picked up the car about an hour early resulting in the return being about 90 mins over. I was charged an additional fee for being slightly over the contract period. Had I been made aware this would be the case I could have least worked around it. A day and a half additional rental as a penalty is beyond a joke and not something I have ever experienced with your competitors. The staff etc were fine but they should have made me aware of the potential of a late return fee due to an early pick up. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CRYSTAL - 20 October 2021

" Despite my awful experience with Kaizen, Auto Europe were incredibly wonderful to deal with and handled my situation with friendliness and concern. Would happily book through Auto Europe in the near future. Thank you Diogo. "

" Rude staff, would not accept voucher. Ruined our holiday. Would never use this supplier again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ADAM - 17 October 2021

" I would recommend Auto europe as have used it a few times all over Europe but not necessaryily Carwiz- unless they fire Dominik. I only used it due to it having the best options with no excess. "

" I have previously used CarWizz last year and was overall satisfied with my experience. This year however was a different story. To begin, there was no one waiting at the airport even though I made sure to call up beforehand with my flight number and arrival time. The flight was about an hour late but this should be taken into account by staff (as they were aware of flight number). I tried to contact them by phone and eventually got through on my fifth try. When the rep finally showed up (in casual clothes with no logo or badge) he didnt bother to even get out of the car and to greet and introduce himself or the company, he was unhappy to even open the car boot for us to put our bags. During the ride he made remarks about having to wait around since the flight was late and was rushed stating he has other things to do. At the office he was totally unprofessional and and had no clue on basic customer service. He didnt show us the car all over or explained any damage- he just wanted papers signed and to leave as he was in a rush he stated. He also tried blocking 4500zloty (1000euro) on my card dispite I had booked a zero excess policy with a 300euro deposit and actually had to prove this to him. Dominik (guessing from the emailed agreement papers since he did not introduce himself) was extremely rude and gave us a very unpleasant experience. I honestly wonder how he got the job in the first place! I had a completely opposite experience when dropping off the car. Dawid was totally professional, friendly and helpful. A nice surprise! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by CHAIM - 14 June 2021

" very good price, top quality car. "

" very friendly and accommodating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PAUL - 31 October 2020

" So they say you need a credit card to reserve 750£. I offered them my debit card which they would'nt take. But they were happy to have me pay 320£ which was'nt reserved and would be permanently taken. So why can i use a debit card there??? And not before????????????????? And thats why such a negative.. "

" Bad experience / Terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by LUKE - 14 October 2020

" Very poor will tell people to avoid "

" Not very happy at all about the service we couldn't travel due to Covid and no refund was given "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ADAM - 29 September 2020

" I not able to contact damage claim department by phone as it is open Mon-Fri 9am till 1 pm only "

" I was contacted by Carwiz rep directly after landing and I received instructions where he was waiting with the car, pick up was easy and not long, no papers-everthing done on the laptop. On drop-off the car was checked and we noticed it had a very small damage on the passangers side. Despite fact that my rental included collision damage coverage with 0 excess, I was charged equivalent of about £50 and told I should claim it back from Auto Europe "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by GEORGE - 24 September 2020

" Perfect. Thanks. "

" No issues. All as it should be. Clean, tidy car and no hassle collecting or dropping off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ROBERT - 20 September 2020

" Auto Europe managed to find me a deal with a reputable name (Alamo) at a very reasonable price. What more could I ask for? "

" Apart from what seemed an attempt to persuade me to upgrade to a larger car with SATNAV, and then being given the size of car I reserved which had SATNAV anyway, it was the most seamless car hire experience I've ever had outside the UK. Returning the vehicle was very straightforward and involved no waiting whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ROBERT - 19 September 2020

" Very good "

" Everything went very well. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by BARBARA - 12 September 2020

" Very satisfied. "

" Good experience. Definitely will use the company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by GEOFFREY - 08 September 2020

" Booking through AutoEurope is not transparent. I paid more for the zero excess package thinking i would have no surprises at the airport. When i turned up I was told I would be liable for a £150 excess and had to put down an additional deposit of £150. This was unacceptable. It's not clear from AutoEurope's website that this is the case. Please remove from your website the ZeroExcess messaging. It's simply not true and is a lie. It's misleading. I later found out that there are links on your website that go into the small print about what zero excess means and that your partners will charge an excess for certain areas. However this surely means you can't advertise it as "zero excess" . You are in breach of trading standards. "

" .. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by KATARINA - 24 August 2020

" I booked something and I get something else roped me off "

" I booked the car with 2 car seat cost in total 148 When I went there they charged my €70 for 2 car seat "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ADAM - 16 August 2020

" as above "

" I booked an SUV and on the day you didn't have one. What's the point in being able to book one? "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by DAVID - 05 August 2020

" AutoEurope hire website is easy to use and all terms clearly laid out. The company they booked me with was also reliable, professional and safe. "

" Carwiz in Kraków were very helpful and professional. I was lucky and was upgraded at no extra cost and the car was clean and in top condition. Will definitely use again next time I am in Kraków. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MAXIMUS - 04 August 2020

" It is a rip off company )) they forcing you to buy another full insurance at destination which is really crooks. They charge u in advance for a full tank fuel ⛽️ I took the car back with 75% full so I am losing a lot on petrol ⛽️. Over all very crook company "

" It is a rip off company )) they forcing you to buy another full insurance at destination which is really crooks. They charge u in advance for a full tank fuel ⛽️ I took the car back with 75% full so I am losing a lot on petrol ⛽️. Over all very crook company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by DAVID - 01 April 2020

" due to covid19 my flight was cancelled and when i wanted to cancel my reservation i wasnt allowed although it was just about 48 hrs prior to booking "

" due to covid19 my flight was cancelled and when i wanted to cancel my reservation i wasnt allowed although it was just about 48 hrs prior to booking "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by JOHN - 23 March 2020

" No support in trying to resolve the issue with Global very very disappointing "

" Terrible experience, Im now being charged for damage I didn't cause and Auto Europe have been no help either "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by ANDREW - 17 March 2020

" Awful car that that gave us engine management light came on and just awful experience "

" The car was damaged all over, the interior was dirty when we picked it up When we returned the vehicle to the hire company we removed are personal belongings and gave keys back On return to uk we are now being hassled to pay for cleaning the car? I was not aware or for the life of me I had to clean the car on holiday ? I have hired loads of cars in my lifetime and never have I been told I had to clean the car! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by DUNCAN - 05 March 2020

" I think that auto europe should be ethical and remove them from their suppliers "

" they give you a car that is damaged all over and then make up that you have added to the damage - See other reviews - They are cowboys "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by DAVID - 28 February 2020

" Auto Europe is good "

" I had to upgrade my package because my MBNA card was in the name of D Coe - not David Coe and they said they couldn't block the CDW - so cost me an extra £140. I appreciate this was in the small print - but I've never had this happen before. I returned the car with some food crumbs/dirt in the back - due to grandkids and was charged another extra 50 euros - I would expect this to be covered as normal - not "dirty" - with valeting expected before the next hire... "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ANDREAS - 17 February 2020

" Use you all the time "

" Photographed the car before driving off. Saw scratches! After driving off I get the email that car has no scratches! At drop off no one was there. I guess it's their scam time. I dropped it off they said they'll send an email. I told them there were scratches when I collected it. Made no difference. Now I have to wait for an email and send proof. Also I have a photo of another scratch that they haven't seen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by KENNETH - 15 February 2020

" Straight forward and easy to complete. "

" Due to my wife's understanding it wasn't Krakow. Unfortunately we didn't use that booking. We actually landed in Katowice. The staff at Global after telling us of our mistake were absolutely brilliant in sorting a car for our break. Would I use them again? Yes most definitely. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by AARON - 14 February 2020

" Answer to 4. would depend on whether Auto Europe review Globals presence in their search results, as there are many customers unhappy with this companies actions. I am disgusted that a company can have such a modus operandi and continue to trade. "

" Terrible, I believe that this company is fraudulently claiming damages from its customers. I returned the vehicle with no damages and wash charged £350 for scratches that were not done during my hire. After looking at other reviews it seems that Global is regularly doing this. I will never book with Global again and will inform anyone I can about this companies fraudulent activities. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by NICOLAE - 06 February 2020

" It was the worst experience in renting a car I had have EVER. I am traveling a lot and hired many cars in my live but such a bad experience in renting a car I have NEVER had. A rubbish customer service first. I called them and have been advised to email to their Customer Service email. and They DON'T reply to requests. They advised us to take the cheapest package(full to full), and in case of damages we will be taken money from the account no more than the full coverage of the car(which is about 180 Euros) after 2 weeks time I found out that 2500 PLN have been taken from the account for a scratch we HAVEN'T MADE( in Poland a scratch you can fix for 500 PLN). The scratch was ON THE TOP OF THE CAR which is impossible to make it LIKE THAT!!!. Moreover, they mentioned that the car was dirty, but we cleaned the car just before we left it in the car park. LIARS!!! I have taken pictures of the car and I am waiting for my lawyer to action on it. I know we will get there as Such a company must be CLOSED DOWN. I do NOT RECOMMEND SUCH A LIARS. "

" It was the worst experience in renting a car I had have EVER. I am traveling a lot and hired many cars in my live but such a bad experience in renting a car I have NEVER had. A rubbish customer service first. I called them and have been advised to email to their Customer Service email. and They DON'T reply to requests. They advised us to take the cheapest package(full to full), and in case of damages we will be taken money from the account no more than the full coverage of the car(which is about 180 Euros) after 2 weeks time I found out that 2500 PLN have been taken from the account for a scratch we HAVEN'T MADE( in Poland a scratch you can fix for 500 PLN). The scratch was ON THE TOP OF THE CAR which is impossible to make it LIKE THAT!!!. Moreover, they mentioned that the car was dirty, but we cleaned the car just before we left it in the car park. LIARS!!! I have taken pictures of the car and I am waiting for my lawyer to action on it. I know we will get there as Such a company must be CLOSED DOWN. I do NOT RECOMMEND SUCH A LIARS. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ZBIGNIEW - 04 February 2020

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by KRZYSZTOF - 03 January 2020

" Booked mini , recived estate. Fuel not in Full, Deposit still not back , 3 weks late. AWFUL "

" Negative! Will not be recomending "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by PAWEL - 02 January 2020

" No problems with auto europe just scam taking place at global rent a car in krakow, also my strory is similar to all other reviews posted on review sites which meants i am not alone and tgis company keeps doing this on daily basis. "

" This company is a scam and break the law to get your money for preexisting scratches!!! I am insured for this but now how to go through claims ect but feeling of being lied to is the worst thing, i dropped the car off one of global staff took keys off me looked at the car said its all fine and asked me to sign on app on his phone i thoigh nothibg off it, 10 minutes later while waiting for flight i get email saying they found scratch 7cm long i went back to desk to confront the staff they said it looks like a scratch but its a judgement before washing the car and they will forward this information to main office day latter I am told it will cost 1600zl about £320. Showed photo to car repair shop they told me it must be a scam as its not a scratch but more like a scuff and can just be polished off for bo more than 120£,and its on a roof typical place people forget to check as its unlikley to get damaged. My fault taking photos only of scratches and dents visible in daylight, should have brough torch and dslr camera and take photos of all tiny scuffs and dirt marks. Wrote several email to global rent a car and they totally ignore me. Will now pass claim onto auto europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by NIGEL - 23 December 2019

" One slight problem, they sent me post hire report detailing damage to passenger door mirror and fuel tank only 95% full, I emailed them with photos of the car without any damage to mirror on return date and also disputed fuel because we filled tank just outside airport before returning car, they didnt respond or charge my CC so hopefully resolved. "

" Very pleased with car and service from Global. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by RICHARD - 22 December 2019

" My rating could change depending on how this is managed by autoeurope . Thanks! "

" At drop off, the budget rep asked if I had full insurance. I replied yes. He then proceeded to find the most minor of marks on the paint surface, after he had initially chosen something bigger that i had clear photos to dispute. It was a complete rip off. To remove the mark just needed a wipe, not a £400 respray. Its a complete joke and I refused to sign. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by JAKUB - 07 December 2019

" excelent service "

" excelent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ALEXANDER - 07 December 2019

" Excellent in every way. Some other companies will claim for fake damage - don't risk it - these were super efficient and honest. Clean car in good condition- I will use them again "

" Super efficient and honest. Clean car in good condition- I will use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by WYN - 06 December 2019

" After checking my credit card statement I have been charged twice for the rental. £216 by Auto Europe and a further 1600 pln (over £300) by Avis. At the drop off a mark on the wheels was picked up but this was not due to me. at pick up I was instructed specifically not to look at the vehicle so i have no way of challenging this. the excess was covered by taking full insurance at the pick up from Avis. "

" After checking my credit card statement I have been charged twice for the rental. £216 by Auto Europe and a further 1600 pln (over £300) by Avis. At the drop off a mark on the wheels was picked up but this was not due to me. at pick up I was instructed specifically not to look at the vehicle so i have no way of challenging this. the excess was covered by taking full insurance at the pick up from Avis. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by DAVID - 03 December 2019

" Overall experience was good "

" Avis partner counter staff at collection could have been more helpful Drop off very fast & efficient "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by BARRY - 20 November 2019

" The staff were very friendly and helpful. The car was extremely nice and clean, it was a shame to give it back. "

" Very friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ALINA - 08 November 2019

" easy and all went well "

" all was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by MARIUSZ - 28 October 2019

" Very disappointed "

" Received dirty vehicle with mats full of grass and debris and being charged for returning a dirty vehicle "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by CRAIG - 28 October 2019

" I have always used Auto Europe and will continue to do so. They provide the best prices. In future I will use a more recognised company for car hire. "

" Do not use this company!!! Collecting the car we had the usual sales pitch for the extra insurance for zero excess, this happens with most rental companies. The gentleman at the desk shrugged his shoulders when we refused and said you don't know what can happen in Kraków. Whatever that meant?! We were soon to find out! On returning the vehicle there was no one in the car park to check the vehicle. We asked the gentleman on the desk if he would come and check it but he refused. The vehicle was returned in the exact condition it was collected in. 3 hours later back in the UK, we receive an email with an outline of the vehicle and a red circle on the wing mirror indicating there was damage (not specific) and charging our credit card £1108!!! Of course we stopped the payment immediately as there was absolutely no damage to the vehicle when we left it and we believe this is a scam. Next time we will insist on someone checking the vehicle before leaving it but when you're 100% confident it's as you found it and you have a flight to catch we didn't see there being any issues. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by AGATA - 25 October 2019

" starting again with no way to get someone to answer the phone. both landline and mobile tried to call for two days to extend my rent. ended up with renting from another company i am happy with. dropped off the car and got a report about a "new dent". it is not new was there when i rented car and i took photos at the airport car park to prove it. sent it back oj the email but did not hear anything back. "

" starting again with no way to get someone to answer the phone. both landline and mobile tried to call for two days to extend my rent. ended up with renting from another company i am happy with. dropped off the car and got a report about a "new dent". it is not new was there when i rented car and i took photos at the airport car park to prove it. sent it back oj the email but did not hear anything back. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by CRISTIAN VASILE - 05 October 2019

" The vehicle was a bitt dirty in interior specially the windows no wiper liquid. All the overall experience was good "

" The vehicle was a bitt dirty in interior specially the windows no wiper liquid. All the overall experience was good "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KRAKOW, PL - Reviewed by AGATA - 02 October 2019

" i had no experience as when i arrived to pick it up office was closed. my flight was delayed and yes i did not provide flight number but my contact details were feom manchester and it was last flight- delayed. then called number provided- noone picked up the phone, then they just turned it off. no replyes to my calls and text. it was middle of thw night! had to take taxi 40km to get home. i am coming back in 3 weeks time hope customer service will be better this time. "

" i had no experience as when i arrived to pick it up office was closed. my flight was delayed and yes i did not provide flight number but my contact details were feom manchester and it was last flight- delayed. then called number provided- noone picked up the phone, then they just turned it off. no replyes to my calls and text. it was middle of thw night! had to take taxi 40km to get home. i am coming back in 3 weeks time hope customer service will be better this time. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by KATIE - 23 September 2019

" Efficient service for booking car rentals. Have used previously and will use again in the future "

" Quick, cheap and efficient service all-round, including booking, pick-up and drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DAVID - 20 September 2019

" Easy to book good vehicle always use Auto Europe & Budget "

" Easy collection & drop off on airport good car would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by LESZEK - 14 September 2019

" Highly recommended "

" great customer service, smooth and hassle free experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PETER - 09 September 2019

" Very disappointing as I have previously stated but nothing to do with Auto Europe "

" The car was not clean when I picked it up and there was nobody at the car pick up or return to check the vehicle. They are also trying to debit me for £84 because the car was allegedly 'dirty' on return and they could not find the Parking Ticket which was in the centre armrest. Absolute rubbish and really poor Customer Service. This is the only time I have ever returned a car without someone checking it from the Hire car company. I use Auto Europe all the time and hopefully they will resolve it with Global. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by JAGJIT SINGH - 04 September 2019

" Overall deep disappointment with Budget customer service and will proceed to eequest of a refund "

" While paid for the fullsize vehicle with automatic transmission ,midsize hybrid or other undesired choice was been offered to us instead.That left us with no option but to choose midsize manual as had previously bad experience with hybrids.Very unpleasant customer service experience. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by STEVEN - 02 September 2019

" The booking process was very easy and we would look to use your company again and perhaps you could explain why the extra money was taken as the gentleman at the desk whilst very polite wasn't able to explain what the payment was for because of the language barrier between us both. "

" Very friendly but we were surprised to have to pay more money as we thought we had paid for everything. We are slightly confused still as we had £88 taken from our bank account. We did feel pressurised at the time due to there being a long queue behind us. We did return the car with a full tank of petrol and showed them the receipt. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by NEIL - 01 September 2019

" Very dissapointed, angry and feeling ripped off. I have recently checked the Google reviews and I advise anyone to dodge these scammers like the plague!!!! "

" When I picked up the vehicle, I was offered various insurance offers. I took the option at 982 PLN of total damage waiver and not to have to refuel the car on it's return. Car returned and surprise surprise I've been charged to fill the tank to the tun of £92.11. I have emailed them and am awaiting a response "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by KARIN - 22 August 2019

" Everything was fine, the girl at the desk was very helpful as we don't speak Polish. She was very patience and my partner asked many questions. Pick up and drop off was good, friendly staff again. "

" We could have done with the correct postcode when we brought the vehicle back. It was not Krakow but Krakow Capitan or similar. To start with we ended up in the carpark of Carrefour and some very nice taxi drivers told us what to put into the sat nav. Once we were at the airport everything was fine. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ARTUR - 17 August 2019

" Good "

" No surprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MORITZ - 07 August 2019

" very good "

" Perfect "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by ERVIN - 06 August 2019

" Very good experience and many choices of the cars and will hire again in future thanks "

" The staff need to more friendly and the knowledge of the cars they hire "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by ANDREW - 23 July 2019

" My first rental anywhere, I was quite anxious. It was straight forward and I would do it again, thank you "

" I booked a Qashkai size vehicle and was provided with a Toyota Corrolla. I was offered a Volvo V40 but I would have to pay more. A Qashkai was available but had not been cleaned so couldn't be issued. The Corrola was clean and very well presented. It was also an Auto, I had requested a Manual. Actually the Auto was nicer for me. This was my first time driving outside of the UK, The Gentleman at the desk helped me very well with full insurance and No excess etc. Just what I wanted, "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ANNETTE - 16 July 2019

" Feeling upset that I have been charged for someone else's dirt. "

" Charged for car being dirty however dirty when I picked up the car. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by JANUSZ - 12 July 2019

" X "

" Car provided was dirty, scratched all over and at the drop off staff picked up two additional tiny chips. There is no customer service to discussed or talk to numbers provided not answered, no contact through email, no chance to speak to anyone. In my opinion they trying to rip of the clients. Would avoid them next time "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by MURTHY - 11 July 2019

" The staff are very good Overall a good experience "

" Clean car though a bit different from what's been mentioned in the ad at the time of booking. Overall good value for money "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by STEFAN - 08 July 2019

" Didn't take the car out of Poland in the end so I wasted my money. "

" Disappointed to find there was no map available, I know you would prefer me to hire a sat nav but there is normally a map available. Also had to pay another 60 euro to take the car into another country. It was in the small print but I would have preferred to know when booking. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by STEPHEN - 29 June 2019

" The vehicle , the price and the efficiency of pick up/ drop off were all excellent. No hand over of vehicle or agreement on existing damage , likewise on return which is worrying. Also the final invoice sent by email is confusing as it's mostly in original language and includes a car schematic showing numerous highlighted points but doesn't explain what they are. "

" Always worrying when there's no hand over process of the vehicle where you record and agree on any existing damage. Equally the same on return. Signage for return is not very clear. Confusing email after returning not in English which shows a schematic of a vehicle with numerous highlighted points but no explanation of what they are. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

KRAKOW, PL - Reviewed by JOSEPH - 24 June 2019

" Auto Europe must include a note saying to use min drivers credit card or the person who is booking must use their own card. Our whole holiday was cheaper than the car rental including the flights. We paid £230 in total for a 5day rental. Its shame the staff at airport didn't offer genuine help. "

" They tricked us to pay £170 as I did t had the credit card in my name. While booking it didn't say anywhere I have to use my own credit card. I used my wife's card for booking. It ended up paying £230 in total for our booking. We asked the staff for a solution and this was the only option they suggested. With my 10months old baby I felt so trapped. They even said to make a new booking it wl be same as £170 no excess option. When I checked for a new booking next day I could have done it for £70. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PAUL - 07 May 2019

" Not a positive one at all "

" We were left stranded at Krakow airport with 3 young children as the hire car was not there, we rang several times and were told a car was not available and had to get a hotel for the night due to the lateness We are now having issues with trying to reclaim the hotel cost back and get the star car hire we paid reimbursed to us "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by IZABELA - 30 April 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PAUL - 29 April 2019

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by NICOLA - 26 April 2019

" When I asked about requirements following potential brexit inadequate info was given "

" Upon reaching the car in the car park the keys were in the door and no one was there to talk us through the vehicle and walk us round the damage. No information about drop off was given. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by OSAID - 18 April 2019

" Always will recommend to use autoeurope for renting the car "

" The car was worth in that price to rent, I had no issues overall to drive. The customer service was good and they helped us in all way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DAVID - 12 April 2019

" Excellent always booked Budget through Auto europe. Brilliant service "

" Fast efficient pick up & drop off excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MATTHEW - 01 April 2019

" We arrived at the airport at approx. 9:10pm Polish time, we didn't get picked up from the airport until around 10:00pm. Not knowing that the office was actually off site from the airport. Despite me already filling in the driver profile when we were picking up the vehicle the staff member took ages writing my details in. The car wasn't in the best condition, the windscreen wash was empty which he then topped up with pure concentration wash which was like grease when used. There were chips and other bits of food etc in and around the seats. We were supposed to have full to full fuel but there was only 3/8th of a tank when they gave us the car due to "problems with their fuel card" "

" We arrived at the airport at approx. 9:10pm Polish time, we didn't get picked up from the airport until around 10:00pm. Not knowing that the office was actually off site from the airport. Despite me already filling in the driver profile when we were picking up the vehicle the staff member took ages writing my details in. The car wasn't in the best condition, the windscreen wash was empty which he then topped up with pure concentration wash which was like grease when used. There were chips and other bits of food etc in and around the seats. We were supposed to have full to full fuel but there was only 3/8th of a tank when they gave us the car due to "problems with their fuel card" "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by JOHN - 14 March 2019

" This is the first time I have used Auto Europe, I usually use Vehicle Rent and never had any problems. I have been met at arrivals, taken to the car, shown any damage and controls, told where to return it and the car is checked on return. "

" Do not use this company. I have rented cars in Poland on several occasions and this is the worst experience I have had. Surly counter staff only interested in selling paid extras. Had to find the car in the Multi Storey Car Park. Tried to charge me for a scratch on the underside of the car two weeks after I returned it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by MICHAEL - 01 March 2019

" Very good "

" I arrived early at airport and MM cars where able to adjust times. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by LEIGH - 25 February 2019

" The car as expected & beyond, it added an extra test to our family holiday "

" The car as expected & beyond, it added an extra test to our family holiday "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by CHRISTOPHER - 19 February 2019

" Was very good experience "

" Went super smooth. Probably the quickest paper work etc completed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MICHEAL - 06 February 2019

" The hire desk is a little arkward to find, however, the staff are fantastic. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by FRANCK - 22 January 2019

" Autoeurope gave me the best comparative of rent car companies "

" Global are really good and professional Open until late and really Quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DAGMARA JOLANTA - 19 January 2019

" Easy and cheap "

" Easy and cheap "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DARIUSZ - 15 January 2019

" Recommended "

" Great problems free service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ALASTAIR - 27 December 2018

" Very good. "

" The experience with Global was good. The only thing they could do to improve the experience would be to have their emails in the language of the person hiring the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ERIK - 25 December 2018

" -- "

" The car was dirty inside , too small to the car what i have requested. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by DAVID - 17 December 2018

" Easy booking & fast pick up/return of car excellent service "

" Regular visitor to Krakow & always book through Auto Europe & use Budget "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by RAYMOND - 12 December 2018

" Shambles. .. didn't even show us to the car so signed for it before even seeing it. Con artists. And no back up from Auto Europe. Bearing in mind that I am on a mobility scooter so my husband had to deal with both of our luggage..extremely poor customer service "

" Pressured to upgrade car..we didn't. ..told that there was an excess of £1,400 unless we paid £100 then and there. Not a lot of choice really having just got off flight and feeling a little vulnerable in a foreign country..but they know that. No refund as we signed for the car. Nice. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by DANUTA - 11 December 2018

" The best experience we ever had hiring a car. "

" Excellent experience. Professionalism and efficiency!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by KAMILA - 07 December 2018

" If traveling in Poland offer was quite low. But extra prices -trippeled my bill. I will never back to you company,rather use different. "

" Hidden costs,make my experience with your company at the rate of 2 "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MICHAEL - 19 November 2018

" ok "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ALEKSANDER - 11 November 2018

" I was very happy with your service "

" It's was very professional people and very fast service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by VICTORIA - 10 November 2018

" as above "

" I am very disappointed with my car rental experience. On arriving at the airport I had a big wait at the desk as there was only 1 person working and a rental from scratch in front of me. When it was eventually my turn everything was fine until I was asked for my credit card. Unfortunately I didn't have this with me as it was not made clear that this would be required and I was happy to put any deposit on my debit card. This was apparently not an option so I asked if I could use my husband's credit card, again not an option. I then suggested changing the driver to my husband (at my cost), again not an option which I find ridiculous. I was then forced to take out insurance for the car at €25 a day and had to pay for a full tank of petrol. This ended up tripling the rental cost from close to £100 to £300! I was also advised to pay for this on my card in £s instead of Zloty as it would have been a 'better deal', I have travelled enough to know that this is not the case and if I'd taken his advise it would have cost me an extra £10 as I took a note of the conversion rate and checked what my bank had charged. I'm sure this would have been money in their pocket. I ended up returning the car in A1 condition with over half a tank of petrol (I also noted that your paperwork said 1/3 was left which was definitely not the case!) This petrol had been paid for by myself and at the time I said there was no way we'd use a full tank and asked if I could just pay for what we used. So €85 for less than half a tank of petrol and close to €200 for insurance I didn't want has left me extremely out of pocket and ruined our holiday which we had budgeted for. Surely I could have changed the named driver or put the deposit on my debit card. I even said I would ring the bank and they would sort it but again I was told this was not an option. It felt like the member of staff who served me was just looking out for himself as I'm sure he gets a bonus or commission for getting people to take out the top insurance. He probably filled his car up with the extra petrol I had apparently used (dropped off with over half and paperwork said 13 as previously mentioned.) I would be extremely grateful if you could look into this for me as offer me some sort of refund as a good will gesture if nothing else. We'd saved all year for this holiday and almost all of our spending money went in the first few minutes on the car rental. I understand this wouldn't have happened if I had a credit card present but I was willing to pay extra to change the named driver to my husband who had his card with him or get in touch with the bank to sort it out remotely. I hope someone will take the time to read my comments and get back to me. Best Regards Vicky "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by MARCIN - 07 November 2018

" Autoeurope provided best possible hire rate again, very satisfied "

" Very good experience as always, friendly staff and good vehicle fleet "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by ALINA - 06 November 2018

" Very easy to find and book right vehicle "

" It was fine: quick, smooth, no time wasters "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by PAUL - 05 November 2018

" Good all round. "

" Really good service, fast and straight forward. Easy to find in the airport and drop off and pick up simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by GRAHAM - 31 October 2018

" I am really unhappy that Global have again tried to make a wrong claim against me. I think Auto Europe should investigate this claim. Especially as this is the second time this has happened to me. I can provide photos to Auto Europe if you need them. "

" Luckily for me I have hired a car from Global before because they have again accused me of scratching the car. Which l did not. I was not really happy to be hiring of Global again through Auto Europe. Last time l did not take any photos of the car before or after l hired it. So l had no evidence and had to pay £180.00 pounds for repairs. This time l took many photos and can prove the car was not scratched we l returned it. I am waiting for them to dismiss there claim. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by MOHAMMAD RAFIE - 30 October 2018

" They charge me £54 for small bread crunch in the car seat And I'm not happy about that Everyone know in the UK we wash the car inside outside just for £10 "

" I dropped a car next day received the email and they charge me £54 for only a small bread crunch "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by GIOACCHINO - 29 October 2018

" OK "

" only issue was with NOT UOPDATED SAT NAV "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by EWA - 28 October 2018

" clear and easy "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by THOMAS - 27 October 2018

" . "

" Not much information given about the vehicle as in damages and what to do when returning the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KRAKOW, PL - Reviewed by THOMAS - 20 October 2018

" I have already recommended you to a number of my friends and family. "

" Excellent value for money. The vehicle was more than adequate and clean. The staff were helpful and courteous. Definitely will use this company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by IVO - 19 October 2018

" Terrible, terrible, terrible! I had a debt card but not credit card. The staff told me I had to pay an extra 25 eur per day of rental to cover full insurance, plus an extra 100 for the full tank of the car. The staff, even suggested I return the car with as little fuel as possible since I already paid for it in advance. In the end I returned the car with the tank at 50% and I was still charged an extra 60EUR for that. WTF? I feel like your staff was deliberatly being disohnest with me. At the end, renting a basic, already scratched out car for a 4 days cost me around 400EUR, this is absurd. "

" Terrible, terrible, terrible! I had a debt card but not credit card. The staff told me I had to pay an extra 25 eur per day of rental to cover full insurance, plus an extra 100 for the full tank of the car. The staff, even suggested I return the car with as little fuel as possible since I already paid for it in advance. In the end I returned the car with the tank at 50% and I was still charged an extra 60EUR for that. WTF? I feel like your staff was deliberatly being disohnest with me. At the end, renting a basic, already scratched out car for a 4 days cost me around 400EUR, this is absurd. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by SHLOMO - 17 October 2018

" Its ok "

" The rental company Requires me 50 pln for remaining in the car after 11 days Renting crumbs on the floor What seems to me excessive After all the vehicle should be used and get messed up in 11 days "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

KRAKOW, PL - Reviewed by MARCIN - 04 October 2018

" Autoeurope so far gave me the best rental quotes "

" Very nice staff and good vehicles in reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MARK - 25 September 2018

" The only issue I had was that I was told that the parking was on level 5.5 and I spent about 20 minutes in the lift pressing 5.5 and it would not take me there. I eventually figured out that I had to get out on level 6 and walk down to level 5.5 This is not a problem with the hire company as you don't own or maintain the lift but it would help if you can advise the customers that the lift actually won't stop at the half levels and you have to get out at the level above or below and climb or decline to the half level. "

" The only issue I had was that I was told that the parking was on level 5.5 and I spent about 20 minutes in the lift pressing 5.5 and it would not take me there. I eventually figured out that I had to get out on level 6 and walk down to level 5.5 This is not a problem with the hire company as you don't own or maintain the lift but it would help if you can advise the customers that the lift actually won't stop at the half levels and you have to get out at the level above or below and climb or decline to the half level. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DAVID - 14 September 2018

" Easy booking process, speedy vehicle collection & drop off at airport "

" Good vehicle, have regularly booked with Budget "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DARIUSZ - 09 September 2018

" Very happy and satisfied "

" Super service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by JON - 06 September 2018

" Hindsight is a wonderful thing and my next hire will be directly with a reputable established Car Hire Company who care about customer service. "

" I was concerned about the collection as the hire was arranged in advance by Auto-Europe and paid in advance, in full by me. On collection, I had to sign for the vehicle on a handheld device which didn't outline any T's and C's and was mainly in Polish which I don't speak. Global also sold me what I was told after the hire by Auto-Europe were unnecessary insurances but doubled the cost of the initial booking. Overall I'm wholly unimpressed with the booking, costs and after sales support. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by JAMES - 05 September 2018

" Poor "

" Very poor service at reception desk - charged 100 euros for being 3 hours late. This was during the day and no inconvenience or additional cost incurred by the provider. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ANTHONY - 16 August 2018

" Brilluant "

" Quick and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by SIMON - 12 August 2018

" The arrangement was for the rental rep to meet us at a particular time at the airport, however no-one was there and we had to ring the company from the airport to remind them(although someone then came within 15minutes with the correct paperwork) . At the end of the rental I left the keys in the drop box as advised, however the company rang me to ask when I was going to drop off the car and I had to tell them that already done this. If our flight departure had not been delayed I would not have been contactable by this point. "

" On the website I was led to believe that I had selected a rental with Alamo as their icon was displayed next to the selection which I chose,but this was not the case. I found this misleading. The car however was in excellent condition and there were no problems with it "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by GERARD - 02 August 2018

" done "

" The car rental was off site so a little confusing and a little time extra to get to the car place and then ferried to airport byt not too bad. MM sghould have astandard set of instructions how to find their place on return. They amde me sign a note book page on return but gave me nothing to say that all was okay and nothing to pay for so not too happy about that. Where you sign they should have abox staing that it is all ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by LUKASZ - 24 July 2018

" Very easy to use best prices "

" Very good customer service easy to communicate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DARIUSZ - 26 June 2018

" Ok thx "

" Hire car have 4 warking gears Kia rio "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by MICHAEL - 24 June 2018

" I had assumed MM cars had an office in the Sheraton Hotel instead of me having to ring them to arrange a pick u of the car "

" Car was dirty on the outside "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by TERENCE - 18 May 2018

" Paperwork was completed easily and efficiently, so we were ready to go in minutes. Car was fairly new and clean, although a bit smaller than I was expecting, it did the job, so no complaints.Dropping off back to the same spot in car park was easy and stress free. "

" Very efficient and friendly service made hiring and collecting a straightforward and easy task.Would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ANDRZEJ - 17 May 2018

" Negative experience. Rude staff, treat you with no respect . When try to challenge through the phone no complaint number given. "

" Very rude staff do not bother to show you the car just because you speak polish, any different nationality were treated differently shame on you. Three days after returning car to a car park in Balice airport I receive a bill of 107.5 zł for allegedly not returning a parking ticket, which is not true. In fact there was noone in the office when I return the car (12 o'clock midday) and I left all relevant documents in Hilton hotel reception. You can download CCTV. That company is trying to rip off the customers. Shame on you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

KRAKOW, PL - Reviewed by MARCIN - 14 May 2018

" Always get the best offers. Highly recommended "

" Great service as always, highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by JEFFREY - 02 May 2018

" Helpful , freindly and extremely professional offering us every assistance "

" Very charming and helpful staff. They were freindly, an accomodTing and did everything possible to assist us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ELLIOTT - 02 June 2013

" I called the customer service team after booking the car and was very pleased with the service. "

" To have an auto Europe representative at the airport desk and to make it clear what to do with the keys when it is unmanned. "

KRAKOW, PL - Reviewed by DAVID - 11 February 2013

" Good access and easy to understand and quick to book "

" On arrival were quick to sort out the paperwork although they were strying to sell us extra insurance. They gave us a diagram of the vehicle and only pointed out 1 scratch. On checking the vehicle found numerous other sratches and the staff did not seem too bothered. On returning the vehicle there was nobody at the desk for about 20 minutes although we did arrive a little early. Aworry in the future due to checking in for flight. "

KRAKOW, PL - Reviewed by BARBARA - 08 January 2013

" Reliable and responsible company Very good service :-) "

" Reliable and responsible company Very good service :-) I recommend !!! "

KRAKOW, PL - Reviewed by GEOFFREY - 06 January 2013

" Easy to use "

" Clear and easy to use "

KRAKOW, PL - Reviewed by ADINA - 26 June 2012

" Was issued with a new car with less tha 700km on the clock. Attendant was friendly, and very helpful with good English, and helpful advise. "

" Good, professional care. Would use them again and would certainly recommend them to friends. "