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LIVERPOOL CAR HIRE REVIEWS
Car hire reviews in Liverpool
Spread along the east bank of the Mersey estuary, Liverpool is one of the most appealing places to visit in the north of England. Blessed with an individualistic spirit, the city has many historic buildings and interesting museums interspersed amongst its well-kept parks and gardens. People flock to Liverpool to retrace the steps of one of the most successful groups of all time - The Beatles - whose career started in 1961 at a little club called the Cavern, which is located downtown at number 10 Mathew Street. Head for the inviting Albert Dock area to learn more about the band at the excellent Beatles Story Museum, followed by visits to the nearby International Slavery Museum situated at the very spot where many slave ships docked in the 18th century. Art lovers are well-catered for at the Tate Gallery (also to be found at Albert Dock) and the Victoria Gallery and Museum where some of the city's most precious pieces of art can be appreciated. The Walker Art Gallery, likewise, boasts a rich collection of works by French, Flemish and Italian painters from the 14th century to the present, including a fine collection of masterpieces by Rodin, Rubens and Rembrandt, among many others.
Founded in 1954, Auto Europe is a market-leading car rental broker with over 65 years' experience in the industry. Besides giving you the chance to pick up your car hire in Liverpool at a wide choice of convenient locations, including Liverpool Airport, we offer more than 28,000 convenient pick-up and drop-off locations in over 190 different destinations worldwide. By working with the world’s top car hire suppliers, along with all the local vehicle rental companies, Auto Europe offers the widest choice of cars at the lowest prices on the market. To find out what some of our other customers thought about their Auto Europe car rental experience in the city, have a read through the comments they left in the Liverpool car hire reviews section below.
AUTO EUROPE LIVERPOOL, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Liverpool:
LIVERPOOL, GB - Reviewed by ANNE - 12 September 2025
" the car i got was npt the model i booked and it was a little large for me but there was nothing else offered "
" Difficult to return car had to wait before I could find a space to park it "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANDREW - 29 August 2025
" Shouldn't charge so much for a navigation system that's already in the car I felt conned if I'm ding honest "
" Your staff are outstanding so helpful and friendly. The car had no parcel shelf which we really needed as leaving luggage in the car at a wedding we were attending. You just changed the car straight away,brilliant ! The only shock was the price of the nav system that is already installed inthe car, that's a right rip off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 20 August 2025
" Hard to get extra day. Tried on line but gave up "
" Okay "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by JOHN - 14 August 2025
" Very pleased with this company. Very profecianal will surely use it again "
" Used this company many times. Very satisfied. Will use it again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JENNIFER - 13 July 2025
" Liked the 'Full to full' policiy. "
" Counter staff were very easygoing. Quick getaway was pleasing. Drop-off not so much, as no-one was available, the office was locked, and I waited the 15 minutes advised, but failed to be met. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RIFAT DENIZ - 24 June 2025
" Great, no problems at all. "
" Great car hire, very efficient service, close to airport, lovely staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KATRINA - 02 June 2025
" Fablouus friendly professional staff. Booked with ease , car great returned with ease. "
" Friendly professional staff particularly guy who booked me in. Felt comfortable. Car nippy brillant on petrol and great to park. Although didn't like it had tracking but guess need for renters who may be bad drivers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRIS - 05 April 2025
" Everything went smoothly and efficiently, would definitely recommend "
" Very competitive price, friendly staff, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RICHARD - 26 March 2025
" Good comparison site "
" The car was very scratched and was quite dirty inside, I had to borrow some wipes from the counter staff to clean off chocolate/gum from the buttons on the drivers door "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LIVERPOOL, GB - Reviewed by PATRICIA - 13 March 2025
" Horrendous experience. Never again. "
" The pick up took 1 hour. I had booked 1d rental from 10a but it was 11a before I got the car. In addition I was told to pay a £1500 deposit and if there was as much as a scratch on the car it would not be returned. The deposit would the. Take 10-28 days to be refunded. I had to then pay £30 "insurance" in order not to pay £1500 deposit on my credit card. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by SIMON - 28 February 2025
" My flight was cancelled. I could not get through on the auto europe phone number despite many attempts. I did speak to the Hertz desk in Liverpool airport to cancel the booking but I haven't had my money back. "
" As my flight was cancelled I didn't travel and therefore can't comment on the experience with Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by BRIAN - 21 February 2025
" It was a real pleasure doing buisness with Auto Europe. I would use your company in the future. "
" This was my first time driving an electric vehicle. The on-site staff had no knowledge about the vehicle's use and equipment. I didn't know how to plug the vehicle in for recharing. I had to return to the hire site before my journey because the tyre pressure warning indicator was displayed. The staff didn't know how to reset it; rather, they looked at the tyres and said it should be OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by MATTHEW - 30 January 2025
" Ok "
" Waited 30 minutes in the cold for pick up. When the person arrived and we complained about the wait he shrugged his shoulders and said he was only here to pick us up. I feel he could have handled the complaint better there and then instead of being unconcerned and we would've been happy. Instead it made us think Drivalia didn't care! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANDREW - 26 December 2024
" Staff were friendly and helpful. Location was not ideal for me personally "
" The address given on the booking was wrong. It's was a short bus ride away (and free as I am a senior citizen), but when I got there and discovered the branch had moved I had to spend more than £12 on an Uber and it added nearly an hour to my journey. The staff at the branch said they had told Auto Europe several times that the branch had moved, but the wrong address kept being given out. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by BILLY - 17 December 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANTHONY - 26 November 2024
" As above. "
" Staff are always very professional and friendly too. Stress free and quick service. I strongly recommend Drivilia Downtown location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEVEN - 04 November 2024
" The whole experience was quick and easy. Tony was great fun and looked after my daughter very well. "
" Pick up at Liverpool John Lennon Airport was fast, and Tony was great fun on the drive back and at check in. He treated my 11 year old daughter very well, and made a great impression. Check in was quick, and vehicle was clean. When we arrived at drop off Tony did the check in which was very quick and had remembered my daughter's name. Again he was good fun on the drive back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by PAUL - 11 September 2024
" Overall very smooth and easy. "
" The staff were very friendly, helpful and efficient. There were a few small scratches on the car, but nothing to worry about. However, the car did smell slightly as if somebody had been smoking in it which was off-putting. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by PETE - 01 September 2024
" Will use Europcar for all future rentals "
" Good value. Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by FELICITY - 19 August 2024
" Faultless "
" Cannot fault from booking to dropping off, very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEPHEN - 22 July 2024
" Overall the experience was very good for us. We were delayed by 1 hour 40mins so we almost arrived after closing time at 6pm. The pick up driver said that if we were going to be late he would stay behind and process us which was welcome news. "
" At the airport entrance hall I called Green Motion as it was a pick up (transport to the depot). The transport was waiting at the designated pick up point then we were driven to the depot and as no other clients were in attendance processing was rather quick. The car was definitely an upgrade on the car that was chosen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRIS - 21 July 2024
" All good "
" David at Liverpool airport was excellent to deal with. Professional, very good at his job and very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RAYMOND - 19 July 2024
" Apart from the issue with the hire company credit card blocking a substantial deposit for an unbelievable 30 days and a bit of a wait to collect the car ( in fairness it was busy) the pick up and drop off from the airport was seamless "
" Not at all happy that after purchasing full comprehensive insurance through a third party ( yourselves) that Green Motion will still block a substantial deposit on a credit card for an unbelievable 30 days "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by RICHARD - 17 July 2024
" Great "
" Really positive. Staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KERRY - 26 June 2024
" Quick & easy "
" The guys were great. Very friendly & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by THELMA - 20 June 2024
" Good value. "
" Enterprise understaffed and had a to wait quite a while to get my car when I arrived Liverpool airport Enterprise. When dropping it back overheard another customer being told that despite him booking a car to be picked up at a certain time they had a shortage of cars and ge would have to wait " at least an hour". Understandably he was very unhappy! I was taken care of very quickly when I dropped the car back though "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARIA - 14 June 2024
" Fantastic "
" Fantastic friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by BILLY - 11 June 2024
" Left my phone in the car, but everyone at the Enterprise desk and the helpline were a great help. They went out of their way to help. I can't thank them enough. "
" Left my phone in the car, but everyone at the Enterprise desk and the helpline were a great help. They went out of their way to help. I can't thank them enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIMON - 06 June 2024
" See above "
" I have written twice to Green Motion about my concerns with a potentially dangerous vehicle (over inflated, part worn tyre). I am not going to write all this again. Please contact Green Motion Liverpool and one of you provide me with a response. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by SEAN - 07 May 2024
" See above "
" Didn't get car as no one in office after hours despite knowing we were arriving at closing time. Wouldn't bring car to us next day as we were too far away ( <10 miles). Rang auto Europe who left us on phone for 50mins before ringing out! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by MARK - 11 April 2024
" Great service "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by IAN - 26 March 2024
" Good service would use again but go direct to them next time "
" Great service good guys, only thing I was not happy about was I had taken full comp no worries insurance with the company I booked the car with on line and I was talked into it again by the lad at the counter, so I had double most expensive insurance, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIAN - 24 March 2024
" Hired two cars within the last month because our car is in the garage. Great value for money and friendly service from the staff. Wouldn't hesitate to return "
" Friendly and efficient service. Woman on desk was very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by FELICITY - 16 March 2024
" Can't fault anything "
" Overall excellent, staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JONATHAN - 03 January 2024
" Booking experience was good, especially being able to reserve again in case the price dropped. But the car in the supplier must correspond to the category ordered. Despite using AE for twenty years, this experience has dented my confidence in Auto Europe. I have already contacted AE about the problem but I have not yet received a reply. "
" Vehicle was of a smaller category than what I ordered. This caused problems for travelling as a family and for transporting the mobility equipment for my elderly mother.# I ordered a "Volkswagen Golf or equivalent" and Sixt offered me only a Corsa or Citroen C3. Neither of these vehicles are equivalent to a Golf. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by ALBERT - 02 January 2024
" Great service ,car brand new ,great bunch lads "
" Great service guys brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOANNE - 13 December 2023
" The car was fine once I got the correct car. "
" Did not give me the SUV compact I had booked. Eventually found a suitable car but the whole process from entering to driving away was approx one hour. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 05 December 2023
" No further comments "
" Everything was first class and we will certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEPHEN - 29 November 2023
" Car was good, value for money was excellent however the insurance upselling trick left a bad taste "
" I had a conversation with the clerk on the counter who was trying to sell me additional insurance, when I informed him I had already purchased it through Auto Europe he stated that I wouldn't be covered automatically and I would then have to try and claim the money back in the event of an accident. I have rented through Auto Europe on many occasions with different hire companies across different countries and I have never had this before. I don't know if this is Europcar's policy or a new policy from Auto Europe but it seems like somebody was trying to take advantage using scare tactics "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DEREK - 20 September 2023
" My car was cancelled without informing me. We were left stranded and without a car and we had to use trains and taxis to get to our destination which was a added cost to us which ruined our trip "
" Totally disgraceful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by ADAM - 29 August 2023
" See comment on tyres "
" Had to fill the tyres up after 20 miles which was not very good. These should have been checked before my rental started! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by ANN - 01 August 2023
" I would use Hertz again, the staff were brilliant, service was very quick, I had given my details via email, before hand, so was soon on my way. Well done "
" Quick and simple at the office, the staff were very helpful and friendly, couldn't do enough for me. Would recommend to anyone visiting Liverpool "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RICKY - 28 July 2023
" I know it's not auto Europe's fault but I'm sure you can understand why I'm unhappy. "
" I was overcharged £43 for the late return of the car. But I can prove that was wrong. The staff have been sympathetic and have acknowledged that it was a mistake but I haven't got my money back. It also cost me money and time to try and sort this out. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 10 July 2023
" Delighted with the free upgrade and standard of car. Helpful member of staff. "
" We had hired an automatic medium range car to drive us to a funeral via M6 for one and a half hours. The Herz man was pleasant helpful and polite. He also upgraded us for free to a big Mercedes saloon and explained the controls. Made our journey very much better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 09 May 2023
" Did have any problems very good "
" Everything was good had no problem when picking up my car and dropping it off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANGELA - 26 January 2023
" Overall, excellent experience. Will use again in future. "
" Professional and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by COLLETTE - 15 December 2022
" Will definitely use again "
" Easy online booking, competitive pricing and easy pick up/drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRISTINE - 29 November 2022
" Great service from start to finish and great value too! "
" Great service great staff great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by EILEEN - 18 September 2022
" Likely "
" Q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 05 September 2022
" Car was dented and really scratched which was disappointing Man tried to sell extras which is annoying but not his fault that's Eurocars "
" Good overall signage could be better on airport site "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by MARCIA - 31 August 2022
" A positive car rental experience "
" Excellent customer service from the Liverpool city office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by SUSAN - 15 August 2022
" Overall good service "
" Overall everything was ok but there was no car ready for us on arrival even though due to flight delay we were a day late (which they knew about). They did offer us other cars but all were upgrades which we would have had to pay extra for. So we had to wait for a car to be cleaned and refuelled plus it had a crack in windscreen which we were assured was ok but we kept checking during rental period. Staff were friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by KATHLEEN - 14 August 2022
" Ok "
" Better information needed on exact location which is not in the airport "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by PAUL - 13 July 2022
" Excellent "
" Excellent price. Fast check in and check out of car. Deposit returned promptly New car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 27 June 2022
" The two blokes at the Liverpool drop off were exceptionally polite and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by CRAIG - 05 May 2022
" See above. Tried ringing auto Europe to find the phone was not manned and not contactable. Will never use again after using for many years. "
" Flight arrived late due to an issue on the runway. When easirent were told out car was given to somebody else and that booking a no show which left us stranded in Liverpool airport and having to pay for alternative travel and cancel weekend plans. To compound this the staff were the rudest we have ever encountered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by JOHN - 02 April 2022
" I have not received a response to my complaint. It's not acceptable "
" I have discussed my experience with AutoEurope. I have not received any further comment despite expecting to. The drop Easirent office was not/did not open for the return of the vehicle. I have requested, and expect, a full refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by PETER - 08 February 2022
" Auto Europe service was satisfactory, particularly in respect of my cancellation of hire and request for refund. "
" As a result of the appalling service from Easirent I cancelled the car hire and have requested a full refund. Auto Europe have a copy of my email regarding the failure to provide pick up from Liverpool airport. If you require a further copy of the email please advise me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by PETER - 05 January 2022
" Would reccommend "
" The guys were polite, and helpful with directions and advice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JENNIFER - 05 January 2022
" As above "
" The member of staff went above and beyond to help me. I had forgotten to collect my car (changed circumstances) and he should not have been there on NY eve. He also helped bypass extra charges that I hadn't been aware of. Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEVEN - 02 January 2022
" M "
" Only disappointment was vehicle did not have sat nav, even though the original booking was for vehicle with sat nab. Otherwise, no complaints. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANTHONY - 27 December 2021
" I have used auto europe since I first started using the web in the mid 1990s. The website has always been straightforward and even when a choice of company was not given, the company used was always good value without dodgy selling at the point of collection. Furthermore, on the 2-3 occasions in ~25 years that there has been a problem, I have phoned Auto Europe who have resolved it. If I had been buying direct from the rental company, I suspect I would have continued to be stonewalled and frustrated. "
" Speedy handover at Liverpool with two very pleasant staff and no other customers at 16:00 on afternoon before Xmas Eve "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by THOMAS - 10 December 2021
" Hassle free in out online check in via what's app no forms, nice and simple "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ADRIAN - 05 December 2021
" Really good quality car. Didn't use the car as much as I would normally as we had snow for three days. But would recommend and reasonable prices. "
" Very good service staff very friendly and helpful. Give service after 6 o'clock. Very good price good quality car. The only thing I've never had before is a limit on how many miles she did.Normally go to enterprise to hire cars but did not hire after 6 o'clock we landed at Liverpool Airport at 6:10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 29 November 2021
" above "
" Took me 1hr 40 mins to find and then I got a cab On 27th departure my sat nav was useless and the address on my details were wrong,,,,,The worst experience ever for car hire When I brought the car back on 26th nobody checked the mileage or car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PETER - 16 November 2021
" See above "
" Europcar like every other car hire company spent the first 10 minutes or so trying to sell their very expensive extra insurance cover and basically rubbishing the cover I had taken out with yourselves.I had no problem with your company it is just that you are on edge all the time in case a small stone pops up off the many damaged road surfaces and puts a tiny scratch on the bodywork thus setting you back several hundred.until your cover kicks in which Europcar state could take months or in the woest case scenario not get paid at all. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 23 October 2021
" You would think that in covid times that a rental car would be at least cleaned and vacuumed out ! We had to wipe down all the handles and controls! Not what you expect to have to do late at night. "
" The pick up of was reasonably good. The staff were very good. But the car was not clean inside or out. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LIVERPOOL, GB - Reviewed by GRANT - 21 October 2021
" Off airport companies should be made much clearer. "
" After following instructions on leaving arrivals Hall to head for meeting pick up we were left waiting with no collection. We phoned again to be told we wasn't there and they are now dealing with other people and cannot give us a collection time. This simply wasn't true but we were made to feel like liars and felt like they were goading us into complaining and then we wouldn't have got a car at all. We won't be using easirent again. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LIVERPOOL, GB - Reviewed by ANNA - 18 October 2021
" You seriously need to look at your airport shuffle service at Liverpool airport. When I went to where I was told to meet I waiting with another group and we rang every 10 minutes , each time told someone was en route to pick us up. When the person came he told us we were waiting in the wrong place and made us walk for 5 minutes with our luggage. When we said that this was not a good service he said 'yes I know'. No apology. I was late en route by an hour because of the chaos of pick up and deeply frustrated. "
" Terrible experience of pick up at airport. When (after 45 minutes of telling us they were on their way) they turned up they were so unapologetic as if it was a surprise to them that we were there. None of the conditions of my booking were honoured - my booking said no money to be taken on card, but I was asked for £200 deposit. My booking said full tank of petrol and I was given it empty. The words totally meaningless and no one in the company seemed to care about the service they were giving. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JULIA - 11 October 2021
" This was the worst hire car experience I have ever had. Don't ever book a hire car through Auto Europe, no matter how tempting it is to save a few pounds. Their website is not accurate and they cannot be relied upon to manage your booking once they have taken your money. Over the past 25 years I hire cars quite regularly, and due to past bad experiences, I have one golden rule: always select a car that is located at the airport, and not somewhere close by to the airport that you have to rely on a shuttle bus to get to. Easirent is a typical example of a hire car company that is not usually located at the airport, but on Auto Europe's on-line booking website it states very clearly that the Easirent hire car is "AT AIRPORT". This is an outright lie. Based solely on this fact, and on Auto Europe's advice that this was a good deal, I selected the Easirent car hire option. If the true facts had been stated – that the car was not at the airport – I would have selected a different car, even if it meant paying more money. At the point of booking online with Auto Europe, I gave them all my details, including my mobile telephone number and full flight details. Auto Europe failed to pass any of this vital information on to Easirent. This led to a catastrophic hire car experience, which has literally left me scared for life. My flight was delayed by 2 hours. When I landed at Liverpool airport, my hire car was not at the airport as promised by Auto Europe. Auto Europe stated on my booking confirmation that the office of the hire car company, Easirent, was open from 6am to Midnight. Another outright lie. My plane arrived at 19h30. My hire car was not at the airport as stated. The Easirent office, off-site, was not open as stated and Easirent did not even answer the telephone. I was left stranded, a lone female traveller, with no hire car and no alternative means of transport. As I was trying to track down the Easirent office, which Google maps stated was a 24 minutes' walk from the airport, I tripped on an uneven pavement and fell flat on my face. I was taken to the hospital with severe abrasions to my face and broken front teeth. I am still recovering from these terrible injuries. The following day when I contacted both Auto Europe and Easirent, there was not a shred of sympathy or apology or any attempt to put right the situation in terms of getting a car to me. Each blamed the other and said that I was a "no show" and they could not do anything until the full 5-day rental time of the booking had finished. They also played the 'blame Covid card' which made my blood boil. No way can any of this be blamed on Covid. It has taken me 4 weeks to get a response from Auto Europe and it will be another 15 days before they pay me my money back. If any good advice could come out of this awful experience, it would to recommend that you always book directly with the hire car companies, and never through an agency – especially not Auto Europe – and that you never select Easirent for your hire cars. "
" This was the worst hire car experience I have ever had. Don't ever book a hire car through Auto Europe, no matter how tempting it is to save a few pounds. Their website is not accurate and they cannot be relied upon to manage your booking once they have taken your money. Over the past 25 years I hire cars quite regularly, and due to past bad experiences, I have one golden rule: always select a car that is located at the airport, and not somewhere close by to the airport that you have to rely on a shuttle bus to get to. Easirent is a typical example of a hire car company that is not usually located at the airport, but on Auto Europe's on-line booking website it states very clearly that the Easirent hire car is "AT AIRPORT". This is an outright lie. Based solely on this fact, and on Auto Europe's advice that this was a good deal, I selected the Easirent car hire option. If the true facts had been stated – that the car was not at the airport – I would have selected a different car, even if it meant paying more money. At the point of booking online with Auto Europe, I gave them all my details, including my mobile telephone number and full flight details. Auto Europe failed to pass any of this vital information on to Easirent. This led to a catastrophic hire car experience, which has literally left me scared for life. My flight was delayed by 2 hours. When I landed at Liverpool airport, my hire car was not at the airport as promised by Auto Europe. Auto Europe stated on my booking confirmation that the office of the hire car company, Easirent, was open from 6am to Midnight. Another outright lie. My plane arrived at 19h30. My hire car was not at the airport as stated. The Easirent office, off-site, was not open as stated and Easirent did not even answer the telephone. I was left stranded, a lone female traveller, with no hire car and no alternative means of transport. As I was trying to track down the Easirent office, which Google maps stated was a 24 minutes' walk from the airport, I tripped on an uneven pavement and fell flat on my face. I was taken to the hospital with severe abrasions to my face and broken front teeth. I am still recovering from these terrible injuries. The following day when I contacted both Auto Europe and Easirent, there was not a shred of sympathy or apology or any attempt to put right the situation in terms of getting a car to me. Each blamed the other and said that I was a "no show" and they could not do anything until the full 5-day rental time of the booking had finished. They also played the 'blame Covid card' which made my blood boil. No way can any of this be blamed on Covid. It has taken me 4 weeks to get a response from Auto Europe and it will be another 15 days before they pay me my money back. If any good advice could come out of this awful experience, it would to recommend that you always book directly with the hire car companies, and never through an agency – especially not Auto Europe – and that you never select Easirent for your hire cars. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by CHRISTOPHER - 05 October 2021
" Does what it says on the tin "
" Just perfect flight arrival changed stayed open after 18.00 to serve us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JENNIFER - 22 September 2021
" See 3 above. "
" The voucher stated that staff were inside the airport, but it was a bit of a walk to the new office, in the car park. Totally straightforward, and a pleasant experience. Staff member was easy and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by DAVID - 20 September 2021
" Very straightforward and hassle-free "
" Unlike most of my car hire experiences abroad, this was an extremely easy, hassle-free experience from start to finish!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 23 August 2021
" No problems with Autoeurope "
" When i returned the car the office was locked up and a note on the door asking to put the keys through the letterbox and ring for a taxi to get back to the airport at my own expense. I was not advised of this when i collected the car. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by JUNE - 11 July 2021
" The car was old not very clean and not a very nice drive. The clutch appears to be plastic "
" The office was unmanned when we arrived so we were unsure what to do. About 10 mins passed before staff turned up, they were very helpful when they did "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LIVERPOOL, GB - Reviewed by ANDREW - 07 September 2020
" Efficient service received. "
" A very positive experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RICHARD - 14 August 2020
" Very quick from getting off flight to vehicle being provided. "
" Very pleased with service and standard of car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PATRICIA - 20 March 2020
" Once bitten twice shy "
" I didn't use the car as they would not accept an electronic bill as proof of address and wanted £250 payment for liability insurance on a car that was going to cost £45.50 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by PAUL R - 20 March 2020
" very good site, even a phone call was answered in 20 seconds, nothing is too much, excellent company which i have used for years now. "
" Staff were very professional and polite, the best i have come across in renting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ALAN - 12 March 2020
" There was a good range of cars and prices and the system worked well as far as using the site was concerned, our problems were with Hertz not Auto Europe "
" I have filled in a comments sheet for Hertz but briefly, there was no car available when we arrived even though we were expected and we waited over an hour for one to be ready. On return there was no one either at the car park or the office and I have still not received a receipt or acknowledgement of the safe return of the vehicle. Not a very good advert for an international company "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by GORDON - 10 March 2020
" I always use autoEurope as the site to route me through to my preferred provider, Alamo/Enterprise. Good prices and no-nonsense cancellation/change policy. Highly recommended. "
" Fantastic service, as always. I've used Alamo/Enterprise 3 times in the last couple of months and service is so good, I wouldn't look anywhere else. Very friendly staff, who genuinely care about their customers. There is no 'hard-sell' of extra insurance and the pick up process is very quick. The cars are always very new and in great condition. Drop-off is always easy and, again, very quick. I really wouldn't use anyone else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 10 March 2020
" Auto Europe is still ok "
" I had to pay £105 extra for extra insurance. This is because I did not have 2 proof of address in hard copy, which they asked for, as the Liverpool airport franchise ownership has changed. This is in spite of me renting from Green Motion regularly and having an account with them. A con! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by LOUISE - 02 March 2020
" See above "
" Service was great like always. The tank was only half filled on collection, I telephoned the report as soon as I realized and it was handled perfectly. I didn't love the car if I'm honest and I would be apprehensive about being given that car again on my next booking... I had the car for nearly 2 weeks and I got used to it eventually but it was very uncomfortable and jumpy between gear changes (it was automatic and lost power as it geared up) also I wasn't sure of the fuel type, on my agreement it said unleaded but on the actual tank it had a picture of a pump with a P crossed out so I got stuck at the petrol pump like an eegit for 10 minutes trying to figure it out! I tried calling the depo but there was no answer, in the end I took the risk with the unleaded and thankfully this was correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 23 February 2020
" Apart from initial problem, fine. "
" Slight problem ar pickup. Tried to advise pickup point by phone to advise I would be late but phone number not answered on 2 calls. Arrived 1.75 hours late and advised car had been release to other person. Replacement car found after 30 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GORDON - 22 February 2020
" I hire on a frequent basis and AutoEurope is my go to company. Always great choice and competitive pricing. "
" Very prompt, courteous and professional service as always from Alamo/Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by REBECCA - 20 February 2020
" Absolutely awful! "
" Waited around 45 minutes to be seen. They wanted to put a £1,500 hold on my Credit Card which I was unaware of. Told me I needed insurance with them when I'd already purchased it online. I'd already got a taxi to collect the car, then they advised me to get another taxi home to collect my credit card or proof of address. I decided that all this expense and hassle wasn't worth it and left without the car!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by ANTHONY - 20 February 2020
" I did not receive a confirmation voucher by email so I had to call the call centre and get the voucher number manually over the phone, which was a pain. I normally use AutoEurope but I am not so sure I will in the future. AutoEurope should have set up an out bound call centre to fix this issue or sent me a SMS. Very poor fall over process managment. "
" Alamo was great they upgrade our car and the car was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by FABIO - 15 February 2020
" I would recommend it "
" brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRISTIAN - 13 February 2020
" 5***** "
" 5* overall. please dont be tempted by the cheaper competitors out there. its not worth it. europcar are great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SATYA JEET - 13 February 2020
" nice frendly staff easy to pick up and drop off "
" nice frendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PETER - 13 February 2020
" Took money off my credit card and didn't have any cars for me. Still have not received a refund. Disgusting "
" You took money off my credit card then when I turned up to collect the car there weren't any available. You have stolen from me and I have not been able to get hold of you people to refund me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by LAWRENCE - 13 February 2020
" Will use again no problems at all "
" Yes all was fine with my Yaris. Quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by EMMA - 09 February 2020
" I feel like I have been conned out of money, staff not even surprised that I wasn't taking the car, indicates this must happen quite frequently. ] Never again. "
" Horrendous experience. Pay extra following a phone call with auto Europe to clairfy insurance - was told paying for 61 would mean that I have no worries with regards to insurance/accidents, excess would be repayable. Upon arrival to car rental room I was presented with a number of payment options for insurance - the cheapest of which was 4 times the cost of the car rental. So I left without taking the car, wasted £61, and couldn't get the money back either. Horrific. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by ANDREW - 04 February 2020
" Quick & hassle free "
" Courteous & helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARK - 02 February 2020
" Smooth pick up and drop off allow up to 30 mins for each sector. "
" A very important pointer with any rental company. Check the condition not only of the bodywork but headlights, trims alloy wheel condition, windscreen etc. Take your own detailed photos a must! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by GORDON - 28 January 2020
" I hire around 8 or 10 cars each year and would always go to AutoEurope first, without considering others. Prices are always good, with an excellent choice of providers and options. "
" Very good service at pick-up, despite the office being busy. Car was as expected, great condition and immaculately clean. Very speedy and efficient drop-off. The drop-off staff then excelled themselves as my daughter realised after we had left the depot that she had left her watch in the car. I called the depot and the same guy who had dealt with us went off to find the car and was able to retrieve the watch. He then arranged for this to be ready for a friend of ours to collect a few hours later - excellent service and we will definitely use them again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by ADRIENNE - 27 January 2020
" As mentioned above, the Enterprise staff were superb, courteous. On my return, the agent actually came out to greet me, took my luggage out of the boot and succeeded in making me feel "special". "
" I was extremely impressed by the courtesy of the 2 agents. They were so helpful, did their best to satisfy my needs and I left the office feeling very content. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ADAM - 24 January 2020
" Very bad would not recommend to a friend as I like my friends. Unprofessional staff would like my money back as refused to collect the car due to surcharges and staff attitude. "
" Had to pay £3 to be picked up advertise a shuttle service if it cost should of stated that. Added an extra £250 to the bill. The staff very unprofessional calling me boss either use my name or sir or don't use anything just talk polite. I refused the hire car and would like my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LIVERPOOL, GB - Reviewed by MARK - 22 January 2020
" Very positive "
" A positive experience overall the only negative being only one member of staff at collection with four people waiting. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 21 January 2020
" Very helpful and courteous staff , would recommend "
" The staff at Liverpool Airpirt were extremely helpful and courteous and couldn't have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 16 January 2020
" see above "
" Overall, very happy. At the counter there was only one staff member on at the time of collection so a bit of a wait, but he was very good and efficient at his job. Parking staff that I met was very nice too. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 13 January 2020
" I always find Autoeurope a reliable, economic and efficient broker for car hire. "
" Friendly, no fuss service. Well presented vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by BENJAMIN - 13 January 2020
" Ok when it works. Competive price but too many hurdles to jump through. "
" Given wrong vehicle, swapped after 3 days which was inconvenient. When I swapped no notification was passed on by the staff this caused a delay. New vehicle was fine but driver window didn't work. Because of the large excess I lived in fear I would be blamed. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by GORDON - 08 January 2020
" I use AutoEurope regularly - around 12 times a year - and always get great prices and choice. Wouldn't look for car hire anywhere else. "
" Great service, collected and dropped is at airport promptly and counter staff very efficient. Car had seen better days but absolutely fine for the price paid. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by STEPHEN - 05 January 2020
" Easy site to use and great prices. "
" Couldn't have been easier or more efficient. Staff were welcoming and helpful. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by ANTHONY - 05 January 2020
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by ERIC - 02 January 2020
" Easy to use and follow online "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JAMES - 02 January 2020
" Nice car, poor Avis service "
" I was charged £78 for a late (2 hours) dropoff. I was informed I should have been told about this at collection (I wasnt). The clerk said it was a whole day rental fee extra, despite the rental charge at booking being calculated by the hour. This is contradcitory and wholly unfair. Very unhappy. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GEOFFREY - 20 December 2019
" 1. Booking process was easy. 2. Very good range of cars were available. 3. Comprehensive insurance is very competetive. "
" 1. It was raining at pick-up time, but the route to the car pick-up point was not under cover. 2. The wheels were not clean. 3. The area around the manual gear stick was dirty and greasy. 4. The inside of the windscreen and back window was dirty. I had to clean the windscreen to achieve an acceptable level. 5. The drop-off person said car was ok, however at the drop-off I was not given any paperwork or shown any computer confirmation. Some kind of confirmation should be given at drop -off, not just a verbal ok. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by CHARLES - 19 December 2019
" Easy to book and good value for money "
" Fast, friendly and efficient service at the rental desk. Car was in good condition and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ELAINE - 14 December 2019
" Very easy process / friendly staff at the office who clearly explained insurance product "
" Fantastic customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARK - 12 December 2019
" Use Auto Europe all the time and have never had any issues if i need to alter or adjust my booking i just go online have also made phone contact when i needed help with something and have to say was very well looked after very well done Auto Europe as above FIRST CLASS SERVICE "
" Have used before and always had very professional service picked up within 5 minutes of contacting them 5 minutes later was driving away with hire car and no hard sell on any extras FIRST CLASS SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KEVIN - 11 December 2019
" I would recommend more advertising in the airports to stop the rip off merchants charging a fortune for a car "
" Great time. Not a single problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JONATHAN - 08 December 2019
" Fine "
" All good apart from delay picking up the car, due to computer problems in the office "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ALEXANDROS - 05 December 2019
" It was very easy to book online with Autoeurope. When I got my invoice from Hertz I realized that I paid VAT for the same amount of money both in Autoeurope and in Hertz. "
" I spoke over the phone with Hertz staff to ask for a rental extension and they said that that was not possible however, they offered me the option to drop the car off at Liverpool Airport, because I needed a few extra hours beyond due time. I assumed that that option was free of charge because the staff did not mention anything about extra fees. When I received the invoice I found out that they had charged me another day. In conclusion I had to pay and extra day although I was not able to extent! How bizarre! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by LIAM - 03 December 2019
" Very easy with competitive prices "
" First class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEPHEN - 02 December 2019
" Will not be hiring from you again "
" Car was hired from 8:30 am on Thursday and returned 14:00 on Friday the total cost for a day and a few hours was £80.00 very very expensive, this was £40.00 car hire then the customer RIPOFF of extra insurance at £40.00 "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GORDON - 26 November 2019
" Very good website - easy to navigate and prices clearly displayed. Prices always very competitive, so I don't use anyone else "
" Efficient and friendly service. The depot isn't in the best of places, it's tricky to find and not very well lit, but if you can get beyond that, they are very good value and my experiences with Easirent have always been good. I'll definitely use again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by RUSSELL - 26 November 2019
" Excellent "
" Top guys very efficient and very friendly, no stress hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 24 November 2019
" All ok "
" Car had an unexplained ticking from the engine? Also a warning light came on on the instrument panel Not identifiable because no handbook "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by STEVEN - 20 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by JOHN - 04 November 2019
" Very good. "
" Efficient and helpful except for slight delay returning the vehicle. A few more signs on the road to help direct when returning vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ALAN - 01 November 2019
" Staff were very helpful, price was very good, advance completion of paperwork smoothed the collection phase "
" a value for money, hard to find for pick up but collected at airport and taken to location which was good. Car itself was clean but motor sounded a bit rough. Drop off out of hours had nowhere to drop keys and had to leave them with a note to say where to find them which was not very satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by MICHAEL - 28 October 2019
" Service was great however I had ordered a Vauxhall Mocha (or similar) and was given a Vauxhall astra. I felt this was not a good comparison of vehicle and I ended up really struggling to fit my luggage into it. "
" Service was great however I had ordered a Vauxhall Mocha (or similar) and was given a Vauxhall astra. I felt this was not a good comparison of vehicle and I ended up really struggling to fit my luggage into it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KRISTIAN - 22 October 2019
" The toll for the Mersey Gateway bridge can't be paid for online in a hire car. Needs to be done over the phone or at the drop in centre half a mile or so to the East of the South end of the bridge. "
" The man at the Liverpool office was polite and very efficient. I was out of the door in no time and the car was spot on. The office is 'off site' but in reality only a short walk (10min) away from arrivals. A sharp contrast from my experience at the Heathrow office!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SANDRO - 21 October 2019
" Nice "
" Nice "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by ERIC - 17 October 2019
" Very good "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by TIMOTHY DAVID - 13 October 2019
" great service "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PAUL - 29 September 2019
" I think I would rather deal with the company direct "
" I thought by taking out the extra cover with auto euro I was covered for extra cover on the vehicle but I had to pay a extra 26 pounds with green motion and it wasn't the car I booked and it was dirty outside and in. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by CHRISTINE - 27 September 2019
" Absolutely rubbish wouldn't recommend Them at all "
" I hired. Car online when got to office they took details and then asked for credit card which I don't have they asked me to pay for insurance payment which was £228 which I also didn't have so left without a car and I lost the I money paid for car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by JOHN - 27 September 2019
" Very satisfactory "
" Very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KEN - 26 September 2019
" Please see my review of my Easirent booking to understand this situation. After my Easirent rental request failed (not your fault) I started again .... Fortunately your website is brilliant and I booked a car with Alamo and arrived within 5 minutes. Getting through on the phone to AE was not possible . Next time I have such an emergency situation I will pause and try harder to contact your office for help. Cheers "
" Due to the failure of my other AE booking with Easirent Liverpool airport I made an online booking with AE and literally turned up 5 minutes later at Alamo by Enterprise. Unfortunately although I managed to book an economy car there were none available. So I took a Nissan Qashqai and paid extra for it (I think it was the same amount again - so double). The agent at Alamo was superb - I explained I was travelling because of an emergency and he pulled out all the stops to help me. Very grateful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KEN - 26 September 2019
" I have been using Auto Europe for years and always been very happy with the service / price and support. On the law of averages there is bound to be a disaster once in a while .... and fortunately because your price was so good I have not lost too much money. (Although the Alamo rental was triple the price due to lack of cars and I made the booking for an economy car only 5 minutes before arriving - in fact they only had a much higher grade cars available). I was just glad to get a car regardless and needed to get on my way. So in summary the majority of the blame for what happened lies with myself. In my rush to travel I should have taken time out to review my arrangements before boarding the plane to Liverpool. With hindsight I am being a bit harsh with my criticism of Easirent - I should have worked harder contacting them and AE and double checked the office location. Sorry to go on ... fortunately my wife is okay and will recover quickly. If you review my bookings you will see the Alamo one made a few minutes before pick up - and of course they only had premium cars so I paid double at their office. Thanks for letting me express my feelings. All is well now! Cheers "
" Very disappointing. No flexibility or assistance from Easirent. Due to a family emergency - a car accident involving my wife - I arrived 24 hours early to go to hospital where my wife was detained. I was stressed out unfortunatelyand not thinking clearly. I was unable to get through on the phone to Easirent and made my way to Easirent office which frustratingly had been relocated. Easyrent could not change my booking or offer me a car. I was advised to cancel my auto europe booking but by then it was 23 hours before original planned booking. Then Easirent offered me a car (10 times more expensive than the original booking or simply wait 24 hours for the original booking to be honoured ). The AE website told me to contact AE direct by phone but I couldn't get through to you Fortunately I then made a fresh booking with AE website and got a car from Alamo. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by KARYN - 26 September 2019
" As above...... "
" My experience with this wasn't the best due to unforeseen circumstances we needed to cancel the order I was told that would not get a refund for the money. As it was not in the 48 hour period I was not able to see the unforseen circumstances and was meet with no compassion or any other resolution there I would not recommend your company to anyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by WENDY - 23 September 2019
" Duplicate question. "
" Vehicle was a bit dirty, marks on inside door and smeared windows. Insurance excess not made clear at time of booking Pdf of confirmation has a blank page at page 3, which makes the document appear finished. This almost caused issues due to missing the small print. Make it clearer what documents are needed rather than in the small print on a badly laid out Pdf. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by MICHAEL - 23 September 2019
" Car was dirty on pick up. The interior had also not been cleaned. "
" Car was dirty on pick up. The interior had also not been cleaned. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
LIVERPOOL, GB - Reviewed by ANTHONY - 19 September 2019
" I would thoroughly recommend this company to any future customers. My experience in car hire with these guys was outstanding "
" A thoroughly professional service provide from the minute I arrived to the moment I left. Polite courteous and very helpful. 5 star service well delivered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PAUL - 16 September 2019
" Where is my refund "
" Would not accept my credit card still awaiting refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by NIGEL - 11 September 2019
" AutoEurope have great prices and a simple booking process. They layout all the terms and conditions which if you follow them lead to a hassle free hire experience. "
" Very good experience yet again. Quick pickup at the airport, friendly driver who even took our cases in to the reception area. Paperwork sorted out then went to check car. Found a few extra scratches which were duly noted and we were on our way. On return they were just as efficient and dropped us back to the airport. 5 star Liverpool team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JERNICE - 05 September 2019
" Please arrange a refund "
" I did not receive any information about the booking I made and paid for. Therefor no information was provided and when arriving to collect the i was required to pay 1500£ deposit. I would like a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by EMMA - 01 September 2019
" Not good, additional fees added one after another and very misleading. "
" They overcharged me on mileage, charged my card the extra amount without even notifying me of the additional fee and it took me having to complain to both the branch manager and onto the customer service team to get them to investigate and they are in the process of organising a refund as it was their error. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by KEVIN - 29 August 2019
" Great pick up poor customer service when dropping off. "
" Counter staff at pick up were very friendly and efficient. However it was a different story at drop off, I drove up to the office looking for a space to park the car and was advised to 'park anywhere on the right' by the gentleman working for Hertz. Since there were no spaces available as far as I could see I parked the car next to the office. When the Hertz employee came over to check the car he rudely said 'Are you just going to leave it there?' To which my wife replied 'there are no spaces'. He then sarcastically said 'there are a couple of hundred spaces down there love' which was a very unprofessional way to address a customer. This was very disappointing as we have always had a good experience with Hertz in the past. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by FIONA - 13 August 2019
" Excellent service, will definitely use again. "
" Very good service, quick and lovely clean car. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIMON - 05 August 2019
" The staff was fantastic and friendly. The car was very poor though. The experience with your staff was excellent "
" The car we had for 5 people was not enough room. Car wasn't fit to drive for long time on motorway. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by GILLIAN - 27 July 2019
" I initially contacted you about an issue and you replied to get me to complete a form which I did and returned, you replied to say you received it and I've heard nothing since "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by ROGER - 19 July 2019
" Fast, efficient and professional. "
" Although the vehicle itself was nearly new, as with all Green Motion franchises, the standard of cleaning was very sub standard. The roof had not even been washed, the car was covered in insect bodies and inside the doors had not been cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by DAVID - 05 July 2019
" Could not have gone better "
" Excellent service and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by TIMOTHY - 16 June 2019
" Same as Alamo. You sold them to me, you share the blame. Heavy rain and you sent me to a closed office? "
" My coupon directed me to the main rental office. It was closed. So I had to walk through wind and rain in one direction to get there, just to walk the other way to get to the portable office in the car park. It added around 300 yards of walking in the rain. Thanks for that. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 31 May 2019
" Generally excellent. "
" On the assumption that all my deposits are returned, I would recommend this company highly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ALAN - 11 May 2019
" I was initially not happy to find I was not getting the Hyundai I30 that I booked but the Skoda Rapid turned out to be very satisfactory. "
" Simple and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by COSTA - 23 April 2019
" as should be and no pressure to see insurance etc. as many other companies do. "
" everything one would expect from a company with so many years experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by FRANK - 05 February 2019
" Super dependable straightforward site "
" Great value "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by BERNADETTE - 24 January 2019
" I would use again and recommend to friends "
" Very economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MELANIE - 24 January 2019
" Excellent service "
" Not the esiest company to deal with "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by MICHAEL - 23 January 2019
" Apart from the car.... Very good "
" Staff were professional but the vehicle was very poor. Many many scratches and dents on the body work. Embarrassing to drive. Next time we will refuse a car in that condition. It was clean! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by STEWART - 21 January 2019
" Efficient "
" Upgraded! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ROGER - 15 January 2019
" I have used Auto Europe on many occasions to select a car hire firm, however I will not be using Easirent again. "
" Our daughter dropped us off to pick up the car, Sunday lunchtime 23rd December. all was fine until i produced my Spanish EU driving licence when they insisted they had to have a printed out copy of our return plane ticket. I showed them the proof of ticket on my smart phone. Not good enough. where was i to get a copy? They couldn't say. No they could not accept me sending an email with the ticket for them to print out. They were not allowed to do this. Could I then cancel the car hire? Not without incurring a cost. We had to call my daughter to come back for us. We then set out to look for somewhere to get an email printed out! Luckily a nearby Hotel receptionist obliged willingly . How comforting to discover good will does exist. But NOT at Easirent. On return they took the paper copy, but their machine rejected my UK credit card! I had used it several times since arriving in UK. Luckily the machine accepted my Spanish credit card. Eventually we left with the car. Later I phoned Nat West, they had refused the payment because Easirent transaction asked for £15,000 deposit not £1,500 ! Day before drop off i rang Easirent to ask if there was a shuttle from the rental to nearby Liverpool airport. Yes was the reply. In fact they just get a driver to take the client in the car they hired and the client pays the drop off fee. That was fine, but why not be honest and explain the drop off procedure when I rang? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KAREN - 11 January 2019
" Very tramatic. Will never use them again "
" They where looking a £2000 deposit. Then refused to hire me the car as I didn't have my paper copy. I offered to get it emailed to me which they refused. They had no concern's about leaving me stranded "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by STEPHEN - 10 January 2019
" please remove me from your database I will never use your so called service again absolutely useless "
" I arrived late and was told the vehicle had gone? were had the vehicle gone ? ive already paid for it! was difference does it make? its a scam a ripoff I will never use your service again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by LINZ - 10 January 2019
" Please give me the money back as I haven't used your service..it's not a fair deal "
" Very poor "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by LINZ - 10 January 2019
" You are enjoying with my money..I had to go with some other company to get the car..The worst service I ever had in my life.. "
" I have booked with your company.but they asked for more money and I didn't take the car.Then I rang your customer service and she didn't repay my money..I will never ever recommend you to any body "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by DAVID - 09 January 2019
" Shame about the delay in collecting and that the car wasn't clean inside otherwise happy with the trip overall. As a school teacher would say ... could try harder. "
" The Avis system said that I had not paid for the hire which I luckily had printed out the confirmation from Auto Europe as proof. When I went to collect the car from the cabin the booth was locked and no staff around for 11 minutes as they had just nipped to the shops. Enterprise were a bit better that Avis the last time I collected a car from Liverpool airport so will probably go back to them next time. The car had not been cleaned on the inside there were crisp packets and half empty bottles in the rear foot wells. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by RICHARD - 09 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JANE - 09 January 2019
" Good price. Website easy to navigate. Although I didn't buy Autoeurope's additional insurance cover, I noted it was significantly cheaper than with Hertz. "
" Counter staff member was very welcoming, polite, helpful and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PAUL - 07 January 2019
" Check the insurance rates "
" I was charged £255 for insurance for two weeks "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by DAVID - 07 January 2019
" When i collected the car it had not been cleaned since being returned by the previous customer. "
" When i collected the car it had not been cleaned since being returned by the previous customer. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by JEREMIAH - 06 January 2019
" As above "
" Pleased with a courteous and professional service. No hard sell at the counter went a long way with me. Would use again and recommend. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAWN - 02 January 2019
" I would not hesitate in renting from Keddy again. The price was reasonable and I was given exemplary service, thank you "
" Th staff were extremely helpful and knowledgable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ELAINE - 02 January 2019
" Excellent and rapid service,convenient location. Great staff! Overall very satisfied. "
" Excellent service and car. Only complaint is that I ordered a manual and was initially given an automatic. The counter staff dealt with it rapidly and efficiently, only manual car available had just come in and had damage to front bumper. Phoned and sent photos and all dealt with very well. The car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by DAVID - 30 December 2018
" I am happy with AutoEurope and use your company many times each year. "
" Not an easy company to deal with and staff are not friendly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by STEPHEN - 23 December 2018
" The car was new so no complaints there. There was a little confusion about collection for the vehicle which left us walking around looking for the pick-up point (this could be solved with a map providing directions. On collection the car was very low on fuel, so had to be fueled straight away. Staff were friendly and helpful and due to darkness the car was not checked over with them on collection or return. I would consider using Green Motion again in the future. "
" Could have been 10 out of 10 except for the confusion about the initial pick-up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRIS - 22 December 2018
" As per previous comment "
" There are so many things that went wrong and I've already wasted too much time on this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by TOBY - 19 December 2018
" Top notch service "
" The perfect rental. Quick and non fussy check in, even quicker check out. Peugeot 309 car was almost new and a pleasure to drive. Low cost rental always welcomed. 5 stars all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CAROL - 18 December 2018
" There was a rattle on the back axle hence the 8 mark. "
" Overall good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by JOHN - 18 December 2018
" The website is easy to use and invariably offers the best deal, though direct comparisons take a little time and effort. "
" The £95 fuel charge is excessive, particularly as they don't refund it for 28 days if the vehicle is returned with a full tank. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by IAN - 17 December 2018
" Helped to compare prices so I don't have to look around at all the different websites "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAWN - 14 December 2018
" This part for fine "
" Having returned the car in the same condition as I took it, the salesman insisted that there were two sratches and proceeded to charge me £185 for each scratch and £70 admin charge. To say I was taken advantage of is an understatement!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by MARK - 12 December 2018
" Unless you can improve your recommended operator then I will use another site. "
" It took too long for the collection from the airport to their site. Upon arrival there was no car waiting and had to endure a further 15 minute wait for a car to arrive. I had booked a Ford Focus and ended up with a Kia Estate car which was totally unsuitable as I was travelling alone. This is the second time this has happended. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by JAKUB - 12 December 2018
" DO-NOT-USE-EASIRENT!!! "
" DO-NOT-USE-EASIRENT!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by JACQUELINE - 12 December 2018
" AutoEurope as a company are great. We've dealt with them lots of times. Easirent, on the other hand, seem to be steadily going downhill. "
" Our flight on Wed 5 Dec was delayed such that the Easirent office was closed by the time we got to Liverpool. Their rules are that if the car isn't collected within 5 hours, then we lose the rental - which we did. The following morning, despite explaining to the man at the desk that we were delayed beyond our control, he remained unnecessarily pedantic about the the proof of our address that was required to commence a completely new rental agreement (we, like most other people these days, do not have paper-copy utility bills, showing our home address (they are all digital), and anyway we certainly didn't have one on this occasion, as we had already hired a car for the previous day!). The only document we could provide was over 3 months old. Did it REALLY matter under the extreme circumstances in which we found ourselves?!?! The result was that he insisted on seeing proof of our return flight, which was also awkward, as Ryanair now don't let you check in until 3 days before departure, so we had difficulty in locating the necessary booking online. So, overall, after a disastrous night, where we couldn't get home to North Wales, Easirent didn't make it any better. Another point worth making is that the staff there are negligent in not proactively warning renters about the Merseyflow toll system (they used to have information leaflets out on the desk to advise people, but now they are hidden in a tray at the back, so tourists, or individuals new to Liverpool, will likely have no understanding of how the system works and just how UN- user-friendly it is!). The cynic in me says that it's because Easirent stand to make money out of customers who fall foul of the fine system. Poor show overall. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DIANE - 10 December 2018
" As above "
" Still waiting for a refund on the reservation. Tried to use the customer service form but not applicable. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by DIANE - 03 December 2018
" Overall good. "
" It is 7-10 working days after the car has been returned before the excess deposit is unblocked on the customer credit card. This seems a long time for a simple process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEVEN - 02 December 2018
" Brilliant service from the lads on the desk. "
" Brilliant service from the lads on the desk and the Kia Nero auto hybrid is a great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by MOIRA - 27 November 2018
" Have used Auto Europe and green Motion before and consider they are value for money but the fuel policy means that you usually pay a bit mor e as it is sometimes impossible to leave it with the same amount of fuel. Much better to be full to full. "
" I do not like their fuel policy, I picked up the car with only a quarter full tank, obviously handed it back with more in tank, feel I will consider this next time I book a car. Also, if I pick up a car late at night, I want to know there is sufficient fuel to get me to my destination. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by STEPHEN LEW - 22 November 2018
" A great company Excellent communication throughout . Highly recommended "
" Excellent customer service Very competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by THOMAS - 13 November 2018
" All according to plan "
" Generally good however pick up was a little frustrating as member of staff processing was a little unsure and explained to us he was 'Standing in' probably took twice as long as it should have as some details had to be given to him twice, having said that I am sure he was trying his best and was pleasant about it all! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by YVONNE - 08 November 2018
" Never ever ever EVER rent a car here it is a con to get your money. "
" Nothing easy about it as it's only a con with cheap prices then a £1500 yes £1500 security deposit on collection of vehicle. But they were kind enough to tell us this can 've reduced to £150 for an extra £82 so nothing easy or cheap here. Please go to a more reputable com. Like avis, euro car ECT like we did as it still worked out cheaper. I will gladly rate this joke firm a 10 when they close down or go bust where they are heading. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by GARY - 08 November 2018
" See above. All round good but nearly bought uncessary insurance. "
" Very quick and seem less BUT they offered additional insurance. I had already reduced my excess with yourselves...but Hertz had no knowledge of this...so at the counter i had to call youeselves to confirm i has this additional policy with Autoeurope. ..otherwise i might have paid additional monies unnecessarily. Minor thing i suppose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by EDWARD - 07 November 2018
" Autoeurope was definitely more helpful and understanding than easirent. "
" Easirent refused to rent to me despite having my passport, drivers license, and credit card. I had everything they said I would need but then they said I needed to show proof of a return flight on the day of my return rental? SERIOUSLY!? I think they were just making excuses. Thankfully AutoEurope refunded me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by NELSON - 06 November 2018
" Auto Europe is good. I have had a few brilliant experiences with you in the past. "
" Green Motion Liverpool is a sham and rip-off. Having patronised Green Motion twice within the month, Stanstead and Amsterdam, I have to single out Green Motion Liverpool as out of sync. The low price attraction offered was countered by the extra levy of added insurance cost for failing to produce a passport. On arrival, the operative tried selling an insurance offer that I declined. Once he found out that I had no passport, it be became compulsory that I bought the insurance premium, according to him. All my explanation that I had travelled into the Liverpool as part of an internal travel plan did not appeal to him. I made him realise that I had only recently patronised both Green Motion outlets as earlier identified the operative insisted on the extra payment to atone for the non-provision of a passport. Cornered, I paid and had the car. This was gotten on the highest premium. Once in the car, I found out that the amount of fuel in the car was less than what was marked. I went back to complain. 'Noted', he said, asked me to go that he would make the amendment later. I stayed and insisted that he made the amendment while I was still there. He did, but never gave me a copy of the amended sheet. The tyre indicator on the dash was lit. I did not bother going back to complain since I was already fully covered for any eventuality anyway. Or, so I thought. On my return the next day, the fellow who did the inspection of the car 'spotted' a low tyre pressure. "You have a flat", he told me, and asked that I go back to the same operative that I dealt with the previous day. Pronto, my bill will be 400 pounds he informed, else, take the car to the nearest garrage and buy a new tyre. When I raised the issue of a tyre alert noticed on collection, I should have reported back and taken another car he told me. He probably felt touched by something, offered to go with with me to the garage to get it sorted. That last kind gesture reduced my last bill to ten pounds. When I asked the essence of high insurance premium that he made me undertake, it means they cannot make me pay anything over four hundred pounds, he explained. I had a flight to catch back to my base and was happy to walk. Who knows what maybe lurking ahead. After all, they still have four hundred pounds from my credit card locked in their account. I hate to speculate that the other fellow who inspected that car seemed to be aware about the presence of a nail stuck to the tyre, given the speed with which he went straight to the point (it was within the easiest view). Chances are that someone else may have been similarly trapped. Choosing to publish my review might attract such a person or persons. A lot of people just walk away and don't return. This might encourage them to speak out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by MARK - 31 October 2018
" cannot fault anything about this carhire vehicle was in MINT condition very professional staff all a credit to Greenmotion for employing such brilliant staff "
" called Greenmotion was picked up 5 mins later by Abdi what a great person to deal with very polite and courteous and full of all information required as was Ben on our return this is one slick operation and will not hesitate to use again well done all at Greenmotion thanks again mark "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by EDWARD - 28 October 2018
" Very easy and went like clockwork the pick up and drop off of car . Staff were very helpful indeed . "
" Very friendly and helpful staff . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by MARK - 27 October 2018
" ruly dreadful experience will not be renting again with Europcar or Keddy's Arrived with family at 9PM as scheduled informed no cars available in the class booked only option given was to cancel or to take class below, unfortunately barely large enough to take luggage and family. Further more on pick-up the car provided was dirty. "
" Truly dreadful experience will not be renting again with Europcar or Keddy's Arrived with family at 9PM as scheduled informed no cars available in the class booked only option given was to cancel or to take class below, unfortunately barely large enough to take luggage and family. Further more on pick-up the car provided was dirty. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by NOEL - 25 October 2018
" Easy to navigate site, great value "
" Friendly, efficient service and excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 19 October 2018
" Good "
" A good, efficient and friendly company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DARREN - 12 October 2018
" Only issue is as already mentioned in point 3. "
" Friendly Service. Have used them a few times and had no problems regarding the actual rentals. The office is located off site from the airport terminal and whilst a shuttle service is provided, there is a £3 charge to go to the short stay car park which the client must pay. This should be covered by the rental company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PRZEMYSLAW - 12 October 2018
" I'm using auto europe for many years and I was always happy till this moment. "
" Rip off company, charged me over £500 for the scratch not done by me. In addition I was told at the pick up that any damage smaller than 4cms doesn't count, but in fact I was charged for scratch which was about 2cms. I was mislead and robbed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RYAN - 11 October 2018
" See above comments about Greenmotions as they are relevant to yourselves. Also as a side note your staff that spoke to me were incredibly aggressive and argumentative. I was very disappointed with the service I receive and will be taking mine and my familys business elsewherein future. "
" When I arrived to pick up the car I was informed they would not be able fulfill the rental due to penalty points on my license, which was mentioned no where in the pre rental agreement and wasn't a question asked before they took my booking. After being told to try and get my money back as they couldnt fulfill the rental both Greenmotion and Autoeurope argued with aggressively over who was in possession of my rental fee and both companies refused to admit responsibility. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by PENNI - 01 October 2018
" See above. "
" Please see following complaint email sent on 24-09-18. No response received. The pick-up process was unnecessarily lengthy and complex and the car I received was not up to standard. 1. Although I appreciate that all the information was available pre-pickup, it was not made obvious to the customer and feels like it is designed to mislead the customer into a situation where they are obliged to pay more for their rental. Burying the essential information that UK residents must bring 2 forms of ID as the 5th sentence, of the 3rd bullet on the 3rd page of the booking voucher really does not help. As evidenced by the SIX people who experience this same problem in the 2 hours I was at Easirent. Look at the "Tips for a Smooth Car Hire Experience", first tick lists "all" the documentation you need. Except it doesn't does it? 2. Unnecessarily specific requirements on provision of a credit card in the 1st driver's name. (4 people in 2 hours also had this issue). I was present at the pick-up, with my credit card, and prepared to even add myself onto the booking. I made and paid for the booking, but this was not good enough. Even a £1500 sale on a debit card (just as good if not better than an auth on a credit card was not acceptable. The alternative - pay £190 for additional insurance plus a credit check. A cynic might think this policy is designed to be difficult to drive sales of the insurance policy which is worth approximately £9.95. All of which meant I had to swap the booking into my name (which, to give you credit, the person on the phone from auto europe did for free and was very helpful), then add on Penni as a named driver at a cost of £50 (more than the original rental!). I then had to go home to get all my docs, which incurred additional taxi costs at £13. 3. To rub salt in the wounds, after I've jumped through every hoop, paid an additional £63, plus a £95 deposit for PETROL(!), I'm taken out to the car... Which is not an i20 equivalent (on your website) or a Fiesta equivalent (on easirent's website), but a Toyota Aygo. When I said it was the wrong car group, I was told it was, because it had 5 doors. When I pointed out the near-by Insignia also had 5 doors (being purposely pedantic), I was told it was not in the group I had booked because it was bigger. Exactly! It's the size of car, not the number of doors. A Toyota equivalent to a Fiesta or i20 is a Yaris, not an Aygo. We needed to get multiple people and a car seat in the car. I only noticed once I was home and fitting the car-seat, that the Aygo is a strict 4-seater (4 belts), not the 5-seater I booked. I'm sure easirent would not be happy with 5 people illegally riding in the car. I was handed the key and it is a plain black key with no keyring, buttons, etc. and I comment that they'd lost the main key with remote locking so I'd have to use the secondary key that has to manually lock and unlock the car - on the driver's door only. Wow, we're back to the 90's! There was a lot of external light damage to many panels and wheels, I had to identify most of it and it was dusk. The interior plastics were streaked and dirty looking There was a big object on the windscreen - on returning to the desk and enquiring, this is a tracker and dash-cam. No mention at any point of this or collection of permission to record us. First time I've ever experienced this on a hire car. 4. I requested some reduction of rental or compromise on the additional cost incurred and experienced the same indifferent "It's not my fault" service that I and everyone else with these problems experienced the whole time I was there. We were told it was our fault for booking through a 3rd party, that it was the 3rd party's policy when often it was not, and the member of staff was forcefully and rudely enforcing rules that contradicted the printed policy and the conditions of booking. I was offered an additional 2-3 hours on my booking. As it was 2-3 hours after my booking that I finally managed to drive away this was laughable. Please could you confirm how you are going to address these issues with your supplier and what suitable recompense you can offer to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by DIANE - 27 September 2018
" Have previously used Green Motion in both Manchester and Liverpool and would normally rate them as very good. This time however, not quite up to the standard. "
" Only one member of staff in the office at drop-off meant he had to deal with those picking up cars and dropping off. This resulted in a long delay. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANTONY - 19 September 2018
" We have used auto Europe before with no problem, but surprised they use easier to considering the amount of negative comments on social media about them. "
" All the negative reviews are correct. We decided to take a chance but the amount of documentation needed, and with the negative 'can't do' attitude of the staff I'm surprised the Liverpool Office is even trading after losing our business and the people behind us for the same reasons! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by PAUL - 19 September 2018
" Pick up was a problem. "
" Pick up info not clear enough . What i needed to present as i am a uk resident. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KEVIN - 18 September 2018
" You must be joking??? See my experience above!!!!!!! I intend to put my experience on social media as broadly as I can to recommend people use any other rental company except Green Motion. And I must ask if Green Motion are the sort of outfit Auto Europe want to be associated with? "
" We never got to rent the vehicle as Green Motion Liverpool Airport, went home early!!!!! Closing time on the documents we received and Green Motion agreed was correct is 8pm and they went home at 7pm!!! We phoned Green Motion from 7.20 when we arrived. Auto Europe phoned, Hertz desk phoned!!! We waited and phoned till 8.20pm. We had to book into the Premier Inn at last minute premium charges as we could not get to the Holiday Inn in Bolton which we had already booked and and paid for, then rent from Hertz on Saturday morning at huge extra expense for both!!! On Saturday am we phoned early to be told the vehicle was no longer available! Absolutely uncaring lady on the phone. Didn't show any empathy and I trust you can pull the recording of the call to hear the call. She did say something about they went to a party!!! And because we were unable to start until late Saturday morning we will have to go back again to complete the first appointment which we had to cancel. We were subsequently late for the second appointment but got to it. We will have to book Train ticket + car hire + Hotel again to complete the first appointment!!!! I think the whole experience was one no one could have enjoyed.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by IOANNIS - 13 September 2018
" Very unsatisfied regarding all the hassle I had to experience. "
" They do not provide the necessary information to Autoeurope regarding documentation you need to pick the car (uploading if return ticket), thus delaying you at the counter and blaming the customer and Autoeurope for this hassle. Also, as conveniently your time slot of 1 hour expires, they force you to upgrade because the car is not available anymore (even if no other customers have been to the desk). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by MARJORIE - 11 September 2018
" Absolutely fuming. "
" I couldnt pick up a rental car as I didn't have all the" proper " documents as I was unable to read the small print . I am frankly disgusted as I have still been charged. And as for the attitude of the staff! Also I have been trying to ring your offices for days is this deliberate ? Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by MICHAEL - 03 September 2018
" Hertz go go fly a kite from now on "
" After putting everything asked for on the computer, Hertz cancelled my booking with No corrispondance and telling me I was over 2 hours late. The flight and times were entered into the computer by they tell me nothing was displayed. A very very unhappy customer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by VICTOR - 25 August 2018
" No use again "
" Problem with tyre presentes 1 20 psi 1 56 psi and other 2 different had to stop at services after collection and adjust also no water in screen wash "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LIVERPOOL, GB - Reviewed by STEWART - 23 August 2018
" Competitive price "
" Informative staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 22 August 2018
" AE should have made the above much clearer "
" The only car rental company that has ever required Photo ID PLUS a passport (which we don't carry from Isle of Man), and so refused to hire the car unless we bought extra 'top level' insurance. Not impressed. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by WILLIAM - 17 August 2018
" my advice to everyone is NOT to rent a car at EASYRENT "
" everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GERARD - 16 August 2018
" Bad experience. Would not recommmend this company "
" Didn't have car I ordered. Could not supply anything similar. I had hired a certain car to accommodated the luggage I had . Car given could not. Fortunately another person was able to take part of my luggage. Ordered car from Wednesday at 7pm left at 9pm with no car. Had to return on Thursday morning. Car not valeted. Note left on seat apologising . No compensation offered for poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by CHRISTOPHER - 10 August 2018
" It was appalling, the service from Enterprise was dreadful and they had no intention of trying to resolve my issue or help me find a rental car andweren't prepared to transfer my rental to another branch which did have cars available. "
" I arrived to find that no rental car was available at all for me to take and spent over two hours at the rental counter and on the phone to yourselves trying to find a car at Liverpool Airport that I could rent independently of yourselves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by JAMES - 08 August 2018
" website could be more user friendly. "
" The new deposit of £1200 is very steep and the limit of 290 miles for three day hire is very low [unless extra paid to get unlimited] Also there is a £3 charge each way for getting picked up in airport car park [unless you want to walk to Enterprise pick up which is not good in rain]. Was told the pick up would be in 15 minutes, however I had to phone every 15 minutes to check where the pick up vehicle was and it finally arrived after 50 minutes. Car had no washer fluid in the bottle [which is an MOT failure] and although I was told petrol was on the half, it was actually under the half by about half a gallon. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by LOVE - 07 August 2018
" Not a bit happy of my experience at that time . "
" I called on my arrival. My paid vehicle has been cancelled and given to someone else after 2 hours I have not picked up the car as was still on the plane. Very poor customer service! I am a Very disappointed customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by FRANCIS - 03 August 2018
" Would be more likely to deal direct .... the real deal is getting done at the counter on the day "
" When I arrived at the depot, the car that I had booked; an auto estate, had gone. There was only one other car available in an auto estate a Rav 4... this entailed an increase in cost ..... it is unfortunate but we all expect to get ripped off at the counter when we hire a car... the car was great.. but so would the original car I booked have been .. luckily Georgia at the counter was genuine and helped to make the situation less frustrating.. any who I have learnt a lesson ... I would use green motion again, but with care not to be misled "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by EUGENE - 27 July 2018
" The car hire was booked/advertised with the car to be picked up and returned with a full tank. This wasn't the case when I got the car "
" The car hire was booked/advertised with the car to be picked up and returned with a full tank. This wasn't the case when I got the car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by PATRICK - 27 July 2018
" Really pleased with both AutoEurope & Sixt... a hassle free experience... "
" The staff at Sixt Liverpool were a pleasure to deal with, would highly recommend.... the car was great, with a high standard of features as standard... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MUHAMMAD - 26 July 2018
" Horrible waiting experience for deposit returned. Further readings about the comments of others experiences made me worry about the possibility if not getting my money back "
" The car was returned in time and the receiving staff mentioned the deposit would be returned after 5 working days. After 7 working days have passed the deposit was not yet returned and after a call was made it was mentioned that the deposit has been released and to be paid back between 5 to 28 working days. Until this moment the deposit return is still pending. The question is why in the first place the 28 working days maximum was not mentioned. This is my worst exoerience renting a car. Please help me to overcome this waiting. Thank you "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by PATRICK - 23 July 2018
" Excellent service. It would be helpful to provide information/warning on electronic tolls around Liverpool. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by IAN - 22 July 2018
" No problem with auto Europe "
" Required a dvla code 2 proof of address and a large credit limit on credit cards "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by WAYNE - 21 July 2018
" Easy to book "
" Nice guys. Efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 09 July 2018
" I would hope that you row in on this matter and provide support for your customer "
" I feel ripped off by your agent. I have 2 open tickets with their support. My car was not available on arrival and I was forced to pay for an upgrade to on ly other available car. And I was also charged a fuel deposit in error which was not refunded in full. See transcript of correspondance. I was forced into an upgrade when collecting my rental car as the one I had reserved and paid for was no longer available as I did not collect it "at the correct time". I was quoted some terms and conditions that I cannot find anywhere on your site regarding collection times. How do you expect to deal with flight delays?? I had reserved the car for 10am. I arrived at airport at 11am. It took me until 11.30 to find the location of the rental office (very obscure location) and waited as the staff member dealt with another customer. By the time all my administration was complete it was 11.50 and I was then informed my car was not available. This is unacceptable in its entirety. Nothing relating to this random rule available here https://www.easirent.com/rental-terms/. The only available car incurred a change which I was forced to pay. Once complete I was then informed (after fuel payment) that the car tank was empty and I needed to refuel asap!!!! I expect a full refund on my upgrade charge as a minimum. I await your response. David Dear Customer, Please see the link for our FAQs https://www.easirent.com/faqs/ its states we only hold cars for a limited amount of time especially busy periods. We apologize for the inconvenience of the vehicle being empty on collection. We do deal with flight delays as long as we have a flight number to go off in the booking which we did not have for yourself, Unfortunately the vehicle was released to another customer before you arrived for the vehicle. We also would not refund the amount for the different vehicle as it's a much bigger vehicle than booked and you had not advised us you was going to be late. Kind Regards, Easirent Dear Liverpool Airport Manager, Your FAQs refer to a late penalty, not the release of the car so it is not ok to rejust my request. The fact that the car available was "much bigger" is irrelevant, that was not my choice. I did not arrive by flight so flight number is not relavent either. I ask again that you reconsider your position and refund in full David and other issue... You charged my a fuel deposit and it turned out the car was empty. This was an administrative error on your behalf. The deposit was subsequently refunded, but not in full. My charge was €109.44 and the refund was €105.58. Possibly due to currency exchanges. Since the charge was a mistake and not in the course of ordinary business the transaction fees should not be bore by me the customer. So I ask that you refund the difference of €3.86. If you are refunding in Sterling as I assume you are, I suggest that the refund amount makes sure that the original change is covered. David "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by KEITH - 08 July 2018
" Very satisfied "
" The car was quite heavily marked on the exterior, this was not a problem to us and picked up on the inspection, everything else highly satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by DAVID - 07 July 2018
" No further comment "
" Had to wait 20 minutes to be collected from airport and when i got to the Green Motion office it was locked up so had to wait another 7 minutes for a member of staff to come and attend to me. I was told the fuel was just over half but it was only on quarter full. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by TIMOTHY - 05 July 2018
" Some of the terms and conditions of the rental company could be made more clear by your website at the time of booking. "
" No problems. A bit jobsworth at the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 05 July 2018
" As above "
" The rear wiper was broken. I ordered a Standard sized car but there were nine available, so I was given an MPV with low spec, without stand or cruise control, both of which I thought I had paid for. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by RICHARD - 04 July 2018
" I didn't get to take the car "
" I reserved an automatic car as my left leg has a frame attached. The car hire people would not release the car to me because of this. I did NOT have use of the car. Today you have wrongly taken GBP £24.48 from my bank account. PLEASE RETURN THIS MONEY WITH IMMEDIATE EFFECT. Thank you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by SUSAN - 22 June 2018
" I like autoeurope and sometimes find good deals with them "
" My plane was delayed and I rang when it landed and the girl in the office waited for me to walk down from the airport "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by CHRIS - 21 June 2018
" The reminder email on the booking only told me: "You will need the following documents to pick up the car: a driving licence, passport, voucher and credit card. All the documents must be in the name of the main driver." It failed to tell me that Easirent's own policy requires an additional proof of address. By the time I'd gone back home to get my documents I'd lost my booking and only a more expensive vehicle was available, which I did not want. To be fair the proof of address requirement was shown in small print on the booking voucher itself, but Auto Europe could have done more to make this clearer. The information of what to bring on the email appeared to be a definitive list, but could have stated "Please check the voucher as the rental company may have additional requirements" "
" Easirent did nothing wrong and the staff were helpful enough. I'm not in a place to comment about the car or the rest of the service as I lost my booking due to AutoEurope's insufficient information. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by ANDRE - 24 May 2018
" I'm not sure how Auto Europe is associated with Easyrent, but everyone at the counter, apart from one person, had a vibe of 'bothered much', specially the last guy that took the car back. Working in a wharehouse "office" also doesn't help convey a professional stance. Hidden fees; besides the price that was given to me online, I was told at the counter that I had to drop an extra payment for insurance purposes, and that the online price was just "paying the wheels", I asked the question multiple times about if I absolutely had to pay that extra (1 out of 3 options), the answer was always yes. I'd recommend being a lot more transparent about those fees with your online booking. To conclude, the staff was efficient, polite enough, and got the job done. But lacks transparency and a proper customer service stance. Felt like walking into a car repair garage. Uninterested, and not bothered. "
" You should have a question about overall customer experience with the staff. They were efficient, however customer service isn't all about 'just' getting the job done. Everyone apart from one person had a vibe of 'bothered much', specially the last guy that took the car back. Working in a wharehouse "office" also doesn't help convey a professional stance. Hidden fees; besides the price that was given to me online, I was told at the counter that I had to drop an extra payment for insurance purposes, and that the online price was just "paying the wheels", I asked the question multiple times about if I absolutely had to pay that extra (1 out of 3 options), the answer was always yes. I'd recommend being a lot more transparent about those fees with your online booking. To conclude, your staff was efficient, polite enough, and got the job done. But lacks transparency and a proper customer service stance. Felt like walking into a car repair garage. Uninterested, and not bothered. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by VERONICA - 17 May 2018
" Unimpressed "
" Unhappy as I was charged 260 pounds for a mark that was not made by me and the person serving was looking on the white car at any bit of dirt to see if it was a mark. I had the car 3 days and it was parked in the drive with no other cars. Would not use again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by LANCE - 16 May 2018
" We never got the car as we never read the small print in their contract which states we should have a further 2 proofs of address. We gave them passport, driving licence and credit card but it was not enough. You need to make clear this is extra required from Easirent as other potential customers will be caught out. "
" Never had any problems with the Edinburgh Branch as they have all our details, seems they do not share this with other branches as Liverpool Airport would not give us the car without another 2 proof of address. We did ask them to check with Edinburgh branch as we are regular customers but they were not interested. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by FREDRICK - 13 May 2018
" The car was new and the staff very helpful and friendly. "
" We were kept waiting for pickup from airport 30mins "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOANNE - 02 July 2015
" There was no pick up point due to the dact i have to be getting off a train.. which is stated apparently in the small print on my receipt it tells the customer this... mine didnt. "
" 1) there was no pick up point and I had to walk about 20mins to showroom. To collect the car. 2) I was NEVER told that there was a £200 deposit.. my TOTAL was 167.60 according to my paperwork. 3) Was encouraged to take out cover for tyres and windows even with the super excess I purchased on the hiring from you. 4) the car actually had a puncture and I was told it was my fault! I WILL NEVER USE THIS COMPANY EVER AGAIN.. "
LIVERPOOL, GB - Reviewed by JOHN - 16 June 2015
LIVERPOOL, GB - Reviewed by DAVID - 09 June 2015
LIVERPOOL, GB - Reviewed by ELAINE - 08 June 2015
" Takes too long for paper work completion on picking up the car "
LIVERPOOL, GB - Reviewed by JOHN - 03 June 2015
" Confirmation email would be useful "
" There is no facility such as a drop box to leave the keys at the car park nor is there any staff there. Therefore, you have to park the car up and then walk across to the terminal building just to hand the keys over. "
LIVERPOOL, GB - Reviewed by ELIZABETH - 02 June 2015
" Need to take e tremendous care to read everything before choosing inter-rent. Works out more expensive than advertised. "
" Staff great cost awful "
LIVERPOOL, GB - Reviewed by AMANDA - 30 May 2015
" The worst car hire com pay I have had EVER experienced. I usually use Enterprise who always call me 24 hours before my car is due to be picked up, due to personal issues I got the days mixed up and turned up a day late. No one had bothered to call me all day to see if i wanted the car. Then when I turn up to collect it they wouldn't give it to me because i dont own a credit card, but I had 3 debit cards they couple have used. Piss poor service, no apology and 3 times trying to get a refund (They said I would get one) and they gave me a number for head office but they never answer the phone. Attrocius company, useless, no regard for their customers whatsoever. I own a magazine in Liverpool, certainly won't be recommending you "
" answer your phone communicate with you customers refund me "
LIVERPOOL, GB - Reviewed by FRANCIS - 27 May 2015
" Phone advisor holly very helpful when needed to changed name and details on The car "
" Waited 40 minutes before being seen to at car hire desk Liverpool. "
LIVERPOOL, GB - Reviewed by PABLO - 26 May 2015
" We were charged 200 GBP as a deposit and after returning the car in well condition the amount returned was 199.99 GBP. "
LIVERPOOL, GB - Reviewed by TREVOR - 25 May 2015
" N "
" Took about 30 minutes to get car from the office as girl did not seem to know what she was doing. Also she was very forceful in trying to pay for an upgrade and just could not accept that I only wanted the car I had ordered. Finally despite returning the car an hour early I received a phone car from Interrent 24 hours after the return informing me that I had not returned the car and they wanted to arrange extra hire so as I was covered by insurance. How can I return the car and they do not know about it. "
LIVERPOOL, GB - Reviewed by FRANCISCO - 13 May 2015
" Fantastic car for a fantastic price only downside you are not told about £1200 excess till you get there or the £2.50 deposit a day instead of the £1200 deposit especially when you phone and ask about charges and told there is none and nothing on terms on paperwork. However apart from this it was fab "
" great "
LIVERPOOL, GB - Reviewed by ALISTER - 06 May 2015
" There was very , very little signage saying "interrent" around the car hire desks - luckily a europecar staff member who was not dealing with a customer saw me looking around frustratedly and actually asked me "interrent?" and directed me accordingly - it must be a regular occurrence in that part of the airport !! "
LIVERPOOL, GB - Reviewed by ALAN - 08 April 2015
" none "
" great service "
LIVERPOOL, GB - Reviewed by KATHLEEN - 16 March 2015
" Very good "
" Very helpful and friendlyo "
LIVERPOOL, GB - Reviewed by PETER - 07 February 2015
" Excellent I have already passed on your details to friends and business associates "
" Excellent I have already passed on details to friends and business associates "
LIVERPOOL, GB - Reviewed by NEIL - 02 February 2015
" I have used Auto Europe before, and am happy to use them again. Simple as that. "
" Very efficient and friendly service. "
LIVERPOOL, GB - Reviewed by JUAN - 05 December 2014
" Our group of travelling Everton fans were highlynsatisfiednwith the service and the friendliness of all staff members "
" Same as above, the service simply could NOT be faulted and we shall be using the company again in the next 5-6 wks "
LIVERPOOL, GB - Reviewed by ALEXANDER - 23 October 2014
" Always good and very good rates have youes you for last 8 years and always satisfied "
LIVERPOOL, GB - Reviewed by JOHN - 20 October 2014
" very good and well organised "
" a very warm welcome from all the staff at hertx very helpful in answering all my questions "
LIVERPOOL, GB - Reviewed by ELAINE - 11 May 2014
" Excellent "
" Always use enterprise, never a oroblem "
LIVERPOOL, GB - Reviewed by JOHN - 09 May 2014
" Auto Europe is a good site, i know i dont need to spend hours looking to save a few quid as they give you always the best possible offer: "
" From all the Car rental companies and in liverpool Airport the Enterprise Team is really excellent, i check all offers when renting a car in liverpool and evan if Enterprise is a few pounds more it worth it because of the great customer service: "
LIVERPOOL, GB - Reviewed by PATRICIA - 24 April 2014
" Booking process was easy and efficient, staff very pleasant, I didn't like the car however I will book again, I like the price it's better than others. "
" Pick up was quick and efficient. "
LIVERPOOL, GB - Reviewed by CHARLES - 31 March 2014
" Jody who dealt with us at the counter And the guy who took the car of us Both of them first class many to Them29 Charlie Sterrett "
" First class all round "
LIVERPOOL, GB - Reviewed by DEBORAH - 08 March 2014
" I have used auto Europe several times before without any problems and always go back to them but I'm dubious about using them again after our experience with easirent. I don't think that auto Europe should be using this company. "
" the appearance of the car was totally unacceptable.the car we were given had large dents and scrape marks along one side and several other noticeable marks and scratches elsewhere. when we asked if we could have another car we were told that there weren't any of that class available and that we would have to upgrade at an extra charge. why at an extra charge when they couldn't supply what was ordered ? in the end we were offered an upgrade on our next rental.no use to us,we won't be using them again. we noticed that the fuel gauge was low considering there should have been £30 fuel in it. this was confirmed when we filled up later getting almost a full tank for £40. later during our trip we noticed that a tyre had no tread on one edge "
LIVERPOOL, GB - Reviewed by JOSEPH - 20 February 2014
" Excellent value for money & customer service. "
" Excellent customer service. "
LIVERPOOL, GB - Reviewed by JOHN KENNETH - 08 February 2014
" Very helpful, polite and careing "
LIVERPOOL, GB - Reviewed by JOSEPH - 03 February 2014
" Staff have been very helpful and curtious. A special mention for Malcom & Weston who were very pleasant & helpful and both of them ensured that my experience was a pleasant one. "
" Craig at Liverpool down town office has been extremely helpful and pleasant. "
LIVERPOOL, GB - Reviewed by JANE - 06 January 2014
" Good service and prices. We are frequent renters and always prefer ENTERPRISE with their second driver offer. Think you should have a loyalty scheme "
" Consistently good and pleasant service. Think you should have a loyalty scheme "
LIVERPOOL, GB - Reviewed by JOHN - 21 December 2013
" very good! will use again and again! "
" Excellent service from start to finish! "
LIVERPOOL, GB - Reviewed by DONALD - 18 November 2013
" Excellent, as usual "
" Aso excellent, as usuall "
LIVERPOOL, GB - Reviewed by WILLIAM - 18 October 2013
" no problems at all, great service and price "
" no problems at all, great service when we found it, could be better sign posted "
LIVERPOOL, GB - Reviewed by DAVID - 17 October 2013
" I always use Auto Europe and rent often "
" They charge for a full tank of fuel and request that it is returned empty but this is not possible on a short term rental. they know this and I feel it is sharp practice, I would not use Interrent again in the future. "
LIVERPOOL, GB - Reviewed by GEOFFREY - 11 July 2013
" The office filled out docs to say the car was damage free, when I inspected the car it had minor scratches at the front. An employee in the car park said that everyone new about this damage as it had hit a Rolls Royce. I had the docs amended nevertheless - the office should have been aware. "
LIVERPOOL, GB - Reviewed by JILLIAN - 18 June 2013
" Your staff where great "
" The staff in Liverpool are fantastic and so helpfull "
LIVERPOOL, GB - Reviewed by DEVINA - 14 June 2013
" Amazing price! "
LIVERPOOL, GB - Reviewed by IMELDA - 13 June 2013
" I was very happy with my car but I think you should have a full insurance cover as I had to pay an extra48sterling for full cover "
" The young lad working there was super very helpfull. "
LIVERPOOL, GB - Reviewed by WILLIAM - 08 June 2013
" very good "
" very good "
LIVERPOOL, GB - Reviewed by IRENE - 03 April 2013
" Easy site to use and very quick response. "
" Very friendly and helpful staff when collecting and returning the car. "
LIVERPOOL, GB - Reviewed by THOMAS - 21 March 2013
" very satisfied with the service we received "
" very good "
LIVERPOOL, GB - Reviewed by MICHAEL - 02 January 2013
" Local manager and staff were very helpful making the hiring experience very pleasant. "
LIVERPOOL, GB - Reviewed by MAXINE - 30 December 2012
" Very easy booking procedure. Free extra driver was a bonus. "
" Extremely helpful staff at Liverpool Airport. Gave us a choice of vehicles in the category we had chosen which was very nice - we can really recommend the purple peugeot 107, great fun to drive and really nippy - if you don´t need much boot space and have only 4 passengers it´s worth renting. Great that we could take the car back full as we only did limited mileage and would not have been happy leaving three quarters of a tank behind! "
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