Auto Europe
- North America
- Central America
LUTON CAR HIRE REVIEWS
Car hire reviews in Luton
Luton is a large town, just over an hour north of London. It is often overlooked by tourists who generally arrive at Luton Airport and head straight to London by rail. The town does however have some attractions worth noting. The Wardown House Museum and Gallery are an excellent example of local architecture and culture. Barton Hills National Nature Reserve isn’t very far from the town, and makes for a pleasing afternoon. Luton also boasts a football club, wonderful market, bars, clubs and restaurants.
Auto Europe provides car hire, luxury car hire, motorhome hire and a transfer service throughout the world. It has partnered with numerous trusted car hire suppliers to provide excellent vehicle choice, customer service and pick-up locations. We have been in the industry for more than 60 years, with many success stories along the way. Our great service is reflected on the comments left by customers who have provided car hire reviews in Luton. Contact our reservation agents to find out more or to place a car hire booking.
AUTO EUROPE LUTON, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Luton:
LUTON, GB - Reviewed by MARILYN - 29 August 2025
" The terms of the hire are deliberately misleading to enable both auroeurope and their fulfilment partners to levy additional charges, ie the customer has to pay twice for the same service if they actually want excess reduction etc. "
" They charged a deposit of £700 and applied the full excess of £1500 when I had paid extra at the time of booking (with auroeurope) for the additional insurance cover, deposit and excess reduction. They also have charged an additional £26.74 at the end of the rental, without any information as to why. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LUTON, GB - Reviewed by ANDRÉ - 13 August 2025
" Auto Europe gave me a cheaper quote than other companies which is why I booked through them. However, need to check the information for picking up the car as the shuttle bus went from a different stand from what was indicated in the booking information. "
" The bus information was incorrect; it went from a different place and we were able to get a different bus on the way back. When I went to collect the car, I was offered an upgrade but declined as it was considerably more than I had paid. Then I was told the car I had booked hadn't been returned yet so would have to wait. Other companies normally immediately give an upgrade in this situation. After waiting for quite a while, I was given a new car which had arrived the previous day but hadn't been put into the system. Why this wasn't done before is a mystery, likewise, I could/should have been given the 'upgrade' they offered, which is the experience I have had with other companies. The return took ages too as there are not enough staff working and the two on the desk take care of pick up and returns, unlike other companies I have used. Main positive was the price which was quite a bit lower than other companies but will certainly take into account my experience this time round to decide whether to use Green Motion again. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VALERIE - 31 July 2025
" As above "
" The last 2 occasions I've rented with Keddy Europcar have charged me extra at the end of the rental and when I've queried it they say it's a system error and then refund the amount, how many customer could miss these so called system errors and charges! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 22 July 2025
" Speed limiter alarm could not be disabled. Constant alarm when over the speed limit by 1 kph. Distracting and dangerous. "
" None. Good service both ends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by SIMON - 09 July 2025
" Excellent "
" Very helpful. Had an upgrade as car size ordered was not available. Very pleased with Enterprise staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PANTELEIMON - 11 June 2025
" Very good and very quick service..!! "
" Excellent!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by EBUNOLUWA - 09 May 2025
" Quality for money "
" Excellent service. Staff are very friendly and helpful. They have patience with all their customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID YOSEF - 04 May 2025
" I gave my flight number to auto europ but they didn't pass it to budget and i jad a delay on my flight for 2 hours and i didn't manage to arrive on time before they closed. I did try to call budget and auto europ to tell them about deley but no one answered to my call .i needed to pay 103 for hotel. If auto europ had more responsibility and pass my flight number budget could wait for me for 2 hours but they didn't do it. I won't use this company again i Lost time and money "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JACQUELINE - 20 April 2025
" Charged twice for rental "
" Was charged again for car hire evwn though a paid voucher was shown "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by FLORENCE - 19 April 2025
" I would never recommend drivallia or AutoEurope to any hunan being "
" The person at the counter was not happy because I did not want to pay for extra insurance then he decided not to give me the car. I requested for my refund from yourselves and you declined to refund me as well "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JENNIFER - 14 April 2025
" Great car rental "
" Easy pick up & given an upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by EBUNOLUWA - 02 April 2025
" Affordable good cars "
" very supportive , excellent service all the time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by EBUNOLUWA BRIDGET - 20 March 2025
" Propt , no delay "
" Excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HELEN - 17 March 2025
" I will not hire from Drivalia again as I did not cause the damage to this vehicle it was so tiny they must have known it was there and I was the unlucky person who got charged for the damage. "
" The pick up was fine but as it was dark I didn't check the vehicle until the morning but couldn't see anything wrong other than what was pointed out. On returning the vehicle the staff picked out a tiny scratch on an alloy and I tiny tear in the tyre that could not even see so I think they knew it was there so obviously I got charged for this damage. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LUTON, GB - Reviewed by BRIDGET E - 13 March 2025
" affordable nice cars "
" the customer service is excellent, staffs are friend and they are prompt in attending to customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTHONY - 05 March 2025
" Everything went well from pick up to drop off "
" Hassle free - no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VALERIE - 03 March 2025
" Always use them on my visits to the uk good value for money "
" Friendly staff and good quality vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARY - 26 February 2025
" From arriving at hire centre to returning car . It was smooth and hassle free "
" Very smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 17 February 2025
" No problems at all "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AKOS - 12 February 2025
" Everything was perfect. "
" Very smooth pick-up process + clean car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRIDGET E - 30 January 2025
" Wonderful. No fault "
" The management is excellent. They are quick and eager to help respectful. Above all I commend Aisha and the manager for great customer care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NATER AUGUSTO - 19 December 2024
" I have never seen bad service like this. The car I reserved was not given to me, the place to pick up the car is difficult to access... "
" I have never seen bad service like this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JEAN - 12 December 2024
" Efficient process and good rates. Only issue was the time getting to the airport on the AirParks bus early in the morning with little time to spare. "
" Efficient process and good rates. Only issue was the time getting to the airport on the AirParks bus early in the morning with little time to spare. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUTON, GB - Reviewed by BILLY - 11 December 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 05 December 2024
" Good price and service "
" All went smoothly, apart from the windscreen washer fluid being empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by REBECCA - 02 December 2024
" The pick up and drop off was very straightforward "
" The staff were very helpful and polite. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 01 December 2024
" Very good "
" Very good overall all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by SEAN - 29 November 2024
" Good customer service. Explained everything in detail. Upgraded car at a great price. I will definitely be a returning customer. "
" Great service and price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NEIL - 23 November 2024
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VALERIE - 06 November 2024
" Overall very happy with the service "
" Received a larger car than expected so I was impressed with what seemed to be an upgrade. Not happy about an additional charge of £31.42 / €38.66 that appeared on my card after the return which I'm querying with Keddy as I wasn't aware of this charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 23 October 2024
" I'm not sure I would use Europcar or Keddy again. I didn't book the cheapest car but expected something better for a middle suv type car. "
" the first car i was given didn't have a radio connected- the second car was ok but i think for a major company such as Europcar they should have better quality cars than the chinese made MG. I have no complaint about Auto Europe and am very satisfied with them, my complaint is with Europcar/ Keddy and i have told them so. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LUTON, GB - Reviewed by DAVID - 18 October 2024
" Overall very happy. "
" Did what it said on the tin! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 16 October 2024
" Use AutoEurope regularly. Appreciate the member discount. Can you sort out the GDPR information sharing with suppliers? "
" Excellent experience start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BERNADETTE - 15 October 2024
" Very profession & friendly staff Would highly recommend "
" Great service 11/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 13 October 2024
" See 3. "
" Problem with dashboard warning light near start of rental was efficiently dealt with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MALGORZATA - 09 October 2024
" W świetle doświadczeń nie wynajmę już samochodu w Europecar. In principle, I should receive a refund for the unfairly charged costs. "
" The disappointment is that I agreed to full insurance and in return I was offered a free car upgrade. In the final bill I received online, it turns out that you charged me a Station Surcharge premium of PLN 29.81 and Other Revenues of PLN 9.40. No one informed me about these costs when the car was handed over to me. Additionally, I also received a statement of return which indicates some scratches that I allegedly made, which did not occur. I understand it comes from insurance, but it's a scam. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 27 September 2024
" Very unpleasant, please communicate to tell me if this is the usual way for your company to do business? "
" I added my flight number but the times were wrong and flight was delayed. When I went to pick up my car the person who served me said my car was gone because the order was cancelled, I did not have the hire car and had to pay £60 for another car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JOHN - 26 September 2024
" I would normally take AE full insurance cover, but for this vehicle it wasn't an option. It would be better if AE offered this on all vehicles. I had hired a car with Alamo, through AE the previous week and was able to take the full cover on that occasion. So strange it wasn't available. But on the whole, I am satisfied with the AE service "
" I was disappointed with the way that the staff tried to pressure my wife over and over to take out their additional insurance. On returning the vehicle the staff pointed out some damage on one of the tyres and said they would keep my £200 deposit. I found this damage suspicious as, firstly staff were not keen on me photographing the vehicle, secondly, on return the staff walked straight up to that specific wheel (back left) and immediately pointed to the area, it was as if they knew it was there, (an odd place to start the inspection as you would normally do so from the front as you approach the vehicle) and lastly because they said if you show me the picture of the tyre when you collected the car, the they wouldn't make the deduction, which again suggests it was pre-existing. Unfortunately I only took pictures of the rims not the tyres. I have still not had the off hire paperwork they said they would send me straight away. I would not rent another vehicle at Alamo Luton again "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LUTON, GB - Reviewed by ARTHUR - 22 September 2024
" Great value and excellent choice of rental companies and hire cars. Thank you "
" Great service from the Europcar Luton Airport team. Pleased with the whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RAKESH - 21 September 2024
" Very easy hire process "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 04 September 2024
" Excellent "
" Excellent service. And a lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 22 August 2024
" All good and excellent value and service "
" Everything explained clearly on arrival . Handy to get to with shuttle bus. Drop off , simple check round for damage and that was it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 19 August 2024
" Stress free "
" Very good except the car had been smoked in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by BABAR - 30 July 2024
" Overall good experience but did not know a compact suv had a 1 litre engine. I was looking for at least 1.6l. I would have gone for something bigger if I know. "
" Car was clean inside but not so much outside. A lot of dead flies and bits of mud at the front of the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by DARREN - 29 July 2024
" Good price, easy to book and car was good too "
" They were very good, good rental at a very good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MATTHEW - 26 July 2024
" Have been using Auto Europe for years and like the choice of rentals, the great deals and the flexibility to change up to 48hrs prior to a rental. "
" All went very smoothly and we were upgraded to a larger car which was a bonus "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CATHERINE - 25 July 2024
" Never had an issue with auto Europe would use again. "
" Quite a long wait to be given the car, followed by a very long wait after returning the car which had to be chased up that we were actually OK to leave. The actual rental was fine and they were very fair. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LUTON, GB - Reviewed by MARGUERITE - 16 July 2024
" Dreadful company, such rude staff. Car was filthy, so hard to find shuttle bus in airport, could not get through on telephone - never again! "
" Dreadful company, such rude staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by CHRISTOPHER - 11 July 2024
" Very smooth sailing. Efficient staff and the car was great. "
" Very professional staff and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GEOFFREY - 10 July 2024
" Please respond to my complaint noted above. I would be grateful if you could liase with Europcar to find a solution to this situation an let me know why it occurred, "
" There were confusing complications at Luton Airport with the reception person basically telling me that despite paying for the Collision Damage Waiver, I could be liable for multi-thousand pound charges in the event of any damage to the car whatsoever. It turns out that the person was working for Europcar (Europcar ref 156496392) and his intent was to scare me into paying him over £300 for additional insurance which I did, thinking that the cost of hiring the car through yourselves would be deducted; but it wasn't and I found that my bank account had been charged over £500 including the money paid to yourselves. I am now pursuing a complaint and seeking redress through the BVRLA. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JACEK - 08 July 2024
" absolutely awful, frustrating and highly distressing "
" The worst experience we have ever had: unable to pick up a car, because the office was closed. Extremely difficult to contact customer support. No one seemed to be able to help, we kept being passed on. We haven't been offered any replacement car nor refund: so we ended up having to pay for a car with a diffrent company! we have described the whole ordeal with details in a complaint sent to customer services. Overall extremely unpleasant and frustrating experience. We still haven't heard back from the customer services about our complaint and refund. This is the worst service we have encountered in the UK. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JOHN - 06 July 2024
" As above. "
" Perfect, thank you. I had to give some personal details again as Auto Europe did not pass them on to Europcar. Are third parties not permitted to share this info, even though it is essential for the rental ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HENREECE - 04 July 2024
" AS I SAID THE BOOKING AND THE VALUE OF THE CAR HIRE WAS EXCELLENT BUT NOT WAITING FOR THR CAR "
" EVERYTHING WITH THE BOOKING WAS VERY GOOD, EXCEPT THE 45MIN WAIT TO COLLECT THE CAR .....IT WAS EXTREMELY BUSY AT THE DESK 45MIN TO WAIT JUST TO GET TO THE DESK WAS UNEXCEPTABLE "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARGARET G - 30 June 2024
" Went smoothly tho took a while to find the airport transfer bus stance which is 'J' (wrong bus stance is noted on the pre-hire paperwork) but apart from that, all ok "
" Went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by CHRISTOPHER - 24 June 2024
" Will book directly with car rental company in future "
" Too many to list "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LUTON, GB - Reviewed by STEPHEN - 19 June 2024
" No deposit back "
" I have not received my deposit back not happy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LUTON, GB - Reviewed by DAVID - 06 June 2024
" Provided a competitive quote for the vehicle I wanted and the process was straightforward. "
" Staff were helpful in providing a vehicle which suited our needs. Much appreciated. Advance notice about how to find the rental centre was very helpful. Would have benefited from better signage of Returns location as it was hard to bring the vehicle to the correct location "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by NICHOLAS - 03 June 2024
" Experience with AutoEurope was perfect "
" Car was not in a great condition - did not receive confirmation that car was returned "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LUTON, GB - Reviewed by ANDREW - 20 May 2024
" As above "
" When I arrived I felt pressured to take out europcar total insurance even though I had already taken it out on your website and to make matters worse the car broke down so when I took the car back the staff seem uninterested with my complaint and just told me to email there customer service department so all in all not a pleasant experience "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LUTON, GB - Reviewed by SELWYN - 17 May 2024
" Good service trouble free "
" Efficient service nice car works well for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DEAN - 15 May 2024
" Green Motion was fine, how ever our problem was with Auto Europe. The information on the voucher that Auto Europe provided about where to get the complimentary shuttle bus to Green Motion, and which bus to take was COMPLETELY WRONG. we spent over an hour asking and asking different bus drivers where to go and in the end figured it out. But it was stressful and unnecessary. "
" Fine "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SHIRLEY - 17 April 2024
" Auto Europe made a mistake with the pick up information which was very frustrating. The shuttle bus left from stand J and not stand D which was stated on the instructions. It was only because the bus had a letter A on it that found out it was the right bus. "
" Nothing really to complain about; they are quite thorough. Expected full to full petrol( although it does say to return with same amount of fuel) but it was a quarter full so l wasted money putting more petrol in that l needed too. They did talk me into buying extra insurance, probably not a bad thing but it was very expensive. A warning sign came on in the car for tyre pressure which l think was just a fault with the computer as the tyres were fine, still a bit worrying. They said it was alright when l mentioned it on returning the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LUTON, GB - Reviewed by CA NON - 17 April 2024
" pls do your car service and maintenance. "
" I am writing to express my dissatisfaction with the recent car rent. I discovered that the engine oil and the ad-blue was insufficient, and this troublesome me during the entire trip and really spoil my mood. On my booking, I requested and mention that I will cross-border to Edinburgh. However, the car is not really under maintained, I had to refill 6L engine oils and 10L ad-blue in order to continue my journey. I told one of you staff regarding this incident and she said will help me to do refund. Anyway, I'm still waiting for refund. If you need any proof, I can send you video that show insufficient engine oil and ad-blue. Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LUTON, GB - Reviewed by HELEN - 21 March 2024
" Firstly I would recommend the Autoeurope up date their instructions on how to get to green motion as it is not clear what bus stop to wait wait at from the airport, it's stand J. I use autoeurope at lot and green motion and both have been fine so far. "
" I have used green motion quite a few times now and they have always helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LUCINDA - 08 March 2024
" Good experience "
" Auto Europe took the booking and they give incorrect info about buses !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by ANTONIO - 28 February 2024
" Rather recommend to a different company. "
" I didn't get the vehicle (category) that I booked! Options offered, upgrade or downgrade, obviously i had to upgrade because driving all the way to Devon for a weekend with my wife in fiat 500 wasn't an option, so i had to spend an extra £100 on top of what I initially paid! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LUTON, GB - Reviewed by MICHAEL - 26 February 2024
" I had to pay of r an Uber to reach my destination after our flight was delayed and the car hire office was closed. I tried to call auto europe but this was an out of hours message and I could not find out what I needed to do given that our flight was delayed. When I phoned the next day to see if I could get a car I was told that Auto Europe would contact the car hire and would call me back. I never got a call back. This trip cost me a lot more having to pay for Ubers to get around. "
" The office was closed and there was no way to contact Auto Europe or Keddy to say that our flight was delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by TRACEY - 26 February 2024
" This is the worse car that I have picked up with keddy/ europcar. I always use you when flying into Luton. Too old and too manyscrapes and scuffs, even the tyre showed low inflation after a few miles of driving. The steering wheel and gear knob were sticky / filthy. The back seats where stained. The car smelt clean , but......!! "
" There was alot of staff and mostly friendly and chatty, however when I commented on how to make them aware of defects they just said take videos and weren't interested to take time to walk around the car and log these. The codes used on the paperwork ere confusing to me and to them!! "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LUTON, GB - Reviewed by MICHAEL - 15 February 2024
" Auto Europe was a shambles. I was left stranded in Luton with no car. I booked to collect at 20:00. Unfortuantley the place was delayed so didn't manage to get there until just before 20:30. On arrival there was no one there and the offices were closed. There was no mention of needing to book out of hours collection. I couldn't get through on any of the out of hours numbers and gave up after being on hold for over an hour. I ended up having to book a hotel in the hope I could collect the car the next morning. On arrival the next day I was told that the booking was cancelled and there would be no option to reinstate it. The woman I spoke to was absolutely awful and the most stuck-up and obnoxious person I have ever had the displeasure of dealing with. I ended up having to make another booking with the car hire company directly. The online system should not have allowed me to book this. I put the flight number in the system so they would have seen it was delayed by half an hour. Why request the flight number if no one is checking it? All in a terrible experience. "
" Green Motion did what they could to help in a situation that was of their making. I cant really fault them as at least they were willing to try and help, unlike Auto Europe who had zero willingness to help and were just down right rude to me on the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by GLEN - 05 February 2024
" Quick and smooth "
" Quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GARETH - 05 February 2024
" very impressed and have already reused "
" Staff were great, car had a few scratches and marks but inside was nice and clean and perfect for our rental period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by MARC - 06 January 2024
" AUTO EUROPE is general is good, they should avoid listing this type of border line rental companies "
" Not good value for money at all, with all the extra they charge you, you end up paying a premium price for a cheap Dacia. Also office is understaff so you might have to queue to return your car while you have a flight to catch "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LUTON, GB - Reviewed by SARAH CAROLINE - 30 December 2023
" All fine "
" Not immediately clear which shuttle bus to take to car rental "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEVEN - 25 December 2023
" Excellent, luton, cyprus, France. All the same. "
" Quick, efficient, polite... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 30 November 2023
" With Green Motion, NO PROBLEM. With Auto Europe, a BIG PROBLEM! The Shuttle Bus pick up instructions AT LUTON AIRPORT, are RUBBISH! NOBODY at the Bus Station admits to knowing about the FREE Shuttle Bus, NOR where to pick it up, if such a service exists! We were left with no other option but to pay £4 (2 persons) for the bus journey, to the pick up point! On the return journey to the airport, the bus driver DEMANDED proof of Car Hire BEFORE allowing boarding of the the bus, something NEVER mentioned in the pick up/drop off instructions! WARNING: Unless Auto Europe refunds to my account the £4 bus fare from Luton Airport to the pick up point, WITHIN THE NEXT 10 DAYS FROM TODAY, I will issue legal proceedings for the same! C R NICHOLAS "
" With Green Motion, NO PROBLEM. With Auto Europe, a BIG PROBLEM! The Shuttle Bus pick up instructions AT LUTON AIRPORT, are RUBBISH! NOBODY at the Bus Station admits to knowing about the FREE Shuttle Bus, NOR where to pick it up, if such a service exists! We were left with no other option but to pay £4 (2 persons) for the bus journey, to the pick up point! On the return journey to the airport, the bus driver DEMANDED proof of Car Hire BEFORE allowing boarding of the the bus, something NEVER mentioned in the pick up/drop off instructions! WARNING: Unless Auto Europe refunds to my account the £4 bus fare from Luton Airport to the pick up point, WITHIN THE NEXT 10 DAYS FROM TODAY, I will issue legal proceedings for the same! C R NICHOLAS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 27 November 2023
" The instructions to get to the car pick-up point from Luton Airport were inaccurate, with incorrect details about the airport shuttle bus, causing me to waste about 2 hours trying to find the location. Not sure whether this is Green motion's fault or Auto-Europe's but it seriously needs to be fixed, otherwise there will e a lot of single-use, unhappy customers. "
" See below - the staff were apologetic about the issue I had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRUCE - 04 November 2023
" Trouble free and good value "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 01 November 2023
" There was no instructions on the confirmation email about where the car rental centre is, and no signs at the airport! "
" There was no instructions on arrival about where the car rental centre is, and no signs at the airport! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LUTON, GB - Reviewed by ANGELA - 13 October 2023
" The booking in process was very slow and the guy doing it was very impatient when explaining about checking the car. He should understand that not everyone is tech savvy. Bringing the car back was very simple. "
" Lovely car - good value "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 10 October 2023
" Its my go to car rental site and would recommend for ease of use "
" No problems at all. Checked in online so literally 2 minutes at the desk on arrival. The counter guy was very friendly and I appreciated the free upgrade "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by RUSSELL - 10 October 2023
" Always a good experience using Auto Europe. I don't often rent a car, but when I need to, I use Auto Europe for the best choice of cars. "
" Everything was ready following earlier digital check-in. A very quick collection process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KLAUDIUSZ - 09 October 2023
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRUCE - 29 September 2023
" Trouble free "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JONATHAN - 14 September 2023
" An excellent service, which we have used extensively over the years. "
" A friendly and efficient service in all respects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by OANA - 07 September 2023
" Would have been much better if information of the deposit had been shared before you get to the counter to get your car! For a £700 deposit definitely customer need to know prior so that they are prepared, some will not afford and will find out when they get to the collection point, it happened while I was there with one of the customer, he was in shock and unable to get his rental car because he didn't know he had to pay that large amount of deposit! "
" Would have been much better if information of the deposit had been shared before you get to the counter to get your car! For a £700 deposit definitely customer need to know prior so that they are prepared, some will not afford and will find out when they get to the collection point, it happened while I was there with one of the customer, he was in shock and unable to get his rental car because he didn't know he had to pay that large amount of deposit! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CLAIRE - 30 August 2023
" Good value "
" Booked nissan got MG "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MUHAMMAD - 28 August 2023
" It was my first deal with Europcar, staff dealing, vehicle quality, drop off all was excellent, highly recommended... "
" It was my first deal with Europcar, staff dealing, vehicle quality, drop off all was excellent, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AKOS - 14 July 2023
" Excellent "
" My flight wass delayed and arrived out of hours, but the counter staff awaited for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by JOANNE - 07 July 2023
" Generally positive experience "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by EMMA - 30 June 2023
" Overall good experience. Can be perfected by asking more specific questions about the drivers skills. "
" I received a car that I didn´t book, and had never driven a car like that before, so it was daunting. The car had a lot of electronics, no one explained to me how they worked and there was no manual in the car, so i had some scary moments on the motorway and on roundabouts when the car stalled and wouldnt restart. I would suggest that you have the staff check with the driver if they need an intro to the electronics system before driving and alert the driver to the key differences between the car they have and the one they booked, because I booked a car i knew how to drive. I was happy to get a better car, but freaked out by the new technology. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by IAN - 31 May 2023
" No problems or issue with auto europe, but I'm furious with europcar "
" The multi media screen on the car I had from europcar stopped working after an hour- i went to a local office and they said they didn't have any cars to swop with me. I had to drive around with no radio i couldn't answer phone calls or control the air conditioning. I am furious. I sent an email on monday to their customer service and as of now wednesday eening , i've had no reply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ADRIAN - 27 May 2023
" Dreadful. When I booked online I was particularly wanting to pick-up and drop-off onsite (i.e. at the airport) in order to avoid all the inconvenience and delays involved when a shuttle bus journey is necessary. At Luton Airport Arrivals there is NO MENTION of Car Hire - no signs; no information. I had to search to find some sort of staff member to ask and was told to go to Bus Bay 9 (or whatever) to await a shuttle bus to the so-called "Car Hire Centre" which was located off the airport. I waited in the wind and rain for a bus to pull in; I waited for about 15 minutes for the bus to start its journey around the outer perimeter of the airport, eventually dropping me off at least 45 minutes from the start of my quest. Exactly the sort of delay and inconvenience I had tried to avoid when booking online. I then had to wait 30 minutes to be seen by a Europcar/Keddy member of staff - there was only one there at the time and they were dealing with the complicated requests of another customer. If only I had known how difficult and time-consuming the whole process was going to be - and been advised at he time of booking that THERE IS NO ONSITE CAR HIRE FACILITY AT LUTON AIRPORT - I would have made alternative arrangements. "
" Dreadful. When I booked online I was particularly wanting to pick-up and drop-off onsite (i.e. at the airport) in order to avoid all the inconvenience and delays involved when a shuttle bus journey is necessary. At Luton Airport Arrivals there is NO MENTION of Car Hire - no signs; no information. I had to search to find some sort of staff member to ask and was told to go to Bus Bay 9 (or whatever) to await a shuttle bus to the so-called "Car Hire Centre" which was located off the airport. I waited in the wind and rain for a bus to pull in; I waited for about 15 minutes for the bus to start its journey around the outer perimeter of the airport, eventually dropping me off at least 45 minutes from the start of my quest. Exactly the sort of delay and inconvenience I had tried to avoid when booking online. I then had to wait 30 minutes to be seen by a Europcar/Keddy member of staff - there was only one there at the time and they were dealing with the complicated requests of another customer. If only I had known how difficult and time-consuming the whole process was going to be - and been advised at he time of booking that THERE IS NO ONSITE CAR HIRE FACILITY AT LUTON AIRPORT - I would have made alternative arrangements. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LUTON, GB - Reviewed by ANTHONY - 24 May 2023
" No problems throughout hire "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by LEA - 02 April 2023
" Not good like previous as information should have been given on what to do arrival to collect car as it stated airport pickup not bud to go and collect "
" Service was okay, but from pick up we should have had details how to collect car, as we thought pick up was at airport, we had to ask where to go, that should have been given to us as what to do on arrival and what bus to get to pick up car, not good information as none was provided "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by STEPHEN - 15 March 2023
" Pleased with ease of booking and the overall experience "
" Friendly staff and smooth process to pick up the car. Dropping off was easy and the representative took care of all the paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SIVAN - 20 February 2023
" Extremely satisfied, would definitely recommend "
" Counter staff wre very proficient, polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KEVIN - 17 February 2023
" I always use your company to rent vehicles over the last year and have always been happy, i hope this overcharge will be sorted. "
" Although i only travelled a maximum of 120miles in the vehicle i have been charged for 680miles, i have sent an email with no response so far. This should not happen, i trusted the honesty in the car rental company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROGER - 16 December 2022
" Good. Pity invoices were in Spani9sh "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STUART - 05 October 2022
" EASY PROCESS "
" PROFESSIONAL STAFF "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by EAMONN - 02 October 2022
" The only problem was that it is not clear where the minibuses are located at Luton Airport to take people to pick up their car. "
" Fairly Straightforward. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEVEN - 13 August 2022
" Very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ALINA - 27 July 2022
" I have no objections, I will definitely use it again "
" I have no objections, everything went quickly and smoothly, I only had a problem how to extend the rental because I waited for the service to answer the phone for 40 minutes "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by JACEK - 10 June 2022
" 10 "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ELIZABETH - 26 May 2022
" I have contacted Europcar and hope to be refunded. I am waiting for a response "
" The confirmation email I received stated that the office closes at 6pm however when I got there at 5.25pm it had already closed so I frantically had to find another car rental company so I could rent another car. I was not the only person who experienced this. Very unprofessional and frustrating. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JOHN - 14 May 2022
" Very disappointed with car . Did not realise we were dropping a group with the Nissan or how poor it was. Alamo staff good, but seemed short of cars. No fault of Auto Europe. "
" Booked mid size suv Ford Kuga or similar. We were given economy Nissan Juke, which turned out to be uncomfortable and noisy. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by JOHN - 04 May 2022
" . "
" Faultless, got me sorted quickly after doing the necessary checks etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIHO - 21 March 2022
" Usually a good selection of cars at competitive pricing. The excess guarantees and the insurance packages ARE the product offering I value most. Simple easy to use web site. Fast telephone help when needed. "
" Big upsell pressure on collection for upgrade of car and for extra insurance, even though voucher showed I had autoeurope full cover. The car Nissan Duke was very clean but dreadful, noisy suspension, horrible gear box. Opening hours 8am to 7pm only. I locked myself out car at 1am only website help or recorded messages. Europcar breakdown assistance would not help as I "didn't own the car'" and they "would be held liable for any damage". I missed my flight and needed wait 7 hours until office opened. Impossible for me to speak to any europcar person for help. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by FRANCISCO - 03 March 2022
" Luton Airport- not easy to find, customer service poor at check in, better when returning car. Limited mileage and extra charge for insurance "
" Luton airport rental -Not easy to find, customer service poor "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LUTON, GB - Reviewed by TIMOTHY - 01 March 2022
" AutoEurope made it easy to search for and compare many different options and come up with a [relatively] excellent deal. "
" Smooth experience wiht Avis. Luckily I was just ahead of a flight-load of customers so I got in and out quickly. Car was great - clean and everything worked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DOTAN - 27 February 2022
" I was very satisfied "
" Main issue was with the drop off been not very clear and understandable "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LUTON, GB - Reviewed by BRIAN - 24 February 2022
" Good "
" Iqra Rehman was very kind and cheerful and professional both on pick up and drop off despite darkness and then dreadful weather. Many thanks to her please "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by DAVID - 21 February 2022
" Apart from comments above, very happy with the overall experience "
" I find the attempt to sell additional, unneeded insurance, when you have purchased full cover via the broker, to be irritating and grating. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 19 December 2021
" See above "
" Very polite and attentive staff who explained everything and were able to answer all questions. We dealt with Pedro who was brilliant. We also saw Pedro at the drop off and again great service, he even helped us with our luggage onto the bus to the airport. Above and beyond customer service we are accustomed to. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GORDON - 10 December 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HAYLEY - 25 November 2021
" Pay for all inclusive insurance not only did we not get the car you kept all of or booking fee "
" Didn't get the car because of a problem with name on the credit card but you kept all of our booking fee even the extra money we paid for all inclusive insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TATJANA - 25 September 2021
" Perfect "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 23 July 2021
" I was dealt with very politely by Avis staff on returning the second car. I realize that that the dirty vehicle was probably the only one available. Apologies were given and I was not charged for the petrol I had used in the first car. "
" The vehicle I was given was a nearly new Peugeot 208. Unfortunately I found on driving to Birmingham that from time to time there was a vibration felt on the steering wheel and a orange triangle flashed on and off. I drove to my destination very carefully and on my return (to London) the next day the same fault occurred. I returned the car to Luton and was given another vehicle. This done very efficiently but on leaving Luton I realized that the petrol tank had not been filled by the previous hirer. Also the car had not been cleaned inside and various empty food containers were still in the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARY - 06 June 2021
" Professional and friendly service "
" Very efficient friendly staff both for when I collected and returned the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PATRICIA - 11 May 2021
" The only thing that would have been good to know is that the office wasn't open when I dropped the car off. I had to run around finding out what I had to do with the key. "
" Mihai, the service consultant was very pleasant and the pickup process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PRISCILLA - 09 January 2021
" They have failed to return my deposit, they have charged me for things that to this day nobody was able to provide prof or explanation and I have not received my deposit back or an explanation!! "
" To this day, Months after my rental. Avis has not returned my deposit. DO NOT RENT CARS FROM THEM!! They are thieves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LUTON, GB - Reviewed by JONATHAN ANTHONY - 08 November 2020
" Great staff, nice car "
" Excellent in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PATRICIA - 02 November 2020
" Using car hire facilities in COVID is certainly less stressed than in "normal" circumstances. "
" It was a bit of a surprise to be asked for proof of address, as this was not on the booking form. Luckily my bank sends me electronic versions of communication, and Budget accepted an electronic letter as proof. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by SAMANTHA - 30 October 2020
" Quick and easy plus you dont need a credit card, I always use europcar everytime "
" Quick n easy, plus dont need a credit card! Always I use Europcar everytime. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LORNA - 12 October 2020
" Easy to deal with and was given a lovely car to drive. "
" Really pleased with the car. Been a pleasure to drive and it was only an economy car yet brand new and beautifully clean. A lot of paperwork still required for ID verification which took a while to deal with plus the DVLA codes but not within budgets control and I couldn't get the codes myself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FUNSHO - 23 September 2020
" Very pleasant experience. "
" Very good customer care representative at Europa/Keddy desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 14 September 2020
" All good easy to do and great price. "
" Great experience at Luton pick up and drop off. Car has a few scratches before I got it but was a great experience all the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MALIKA - 08 September 2020
" I often use Autoeurope to find affordable rentals. I'm happy with the cost and cars I get. "
" My pick up was seamless and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by WANZUARNI - 05 September 2020
" When I failed to pick up my rental car from Enterprise, I contacted Auto Europe. Felipe came to my rescue! He was incredibly wonderful in sorting out another rental car for me, and later advised me that Auto Europe would not charge me the additional cost. In my telephone call experience with Felipe, he demonstrated such a magnificent calmness from his voice & with great efficiency in handling my situation, talking to Enterprise & getting me a replacement car from Budget. Thank you so much, Felipe. My appreciation also goes to Felipe's supervisor & Auto Europe management being so kind & generous of allowing me to have a 'last minute' rental car without any additional cost. Thank you! "
" Most shocking & unpleasant experience with Enterprise! They failed my Identity Check which meant they couldn't release the car as arranged. I provided my UK driving license, 'freshly' generated Driving License Sharing Code, my current bank statement and Council Tax statement. None of them meant anything apparently as they only relied totally on their computer screen. No effort of phone calls being made to their software provider to check accuracy (or inaccuracy). I would ensure not to rent any cars from Enterprise, Alamo & National from now on unless their management could convince me that they have a reliable data software check which provide accuracy - and a 'back-up' plan carried out by human check for ID verification! As the result of being refused rental car from Enterprise, I managed to get one from their competitor right next door to them, and I PASSED the identity check from AVIS & Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 10 August 2020
" Overall good. Thanks Christopher Carvill "
" The staff were pleasent, polite and efficent. A bit to much pushing the various insurance packages. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by SUE - 10 August 2020
" Easy collection, all paperwork in order etc. Friendly staff. "
" Professional and helpful, thank you Tony "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AKOS - 19 July 2020
" No problem. "
" The car was not ready on arrival. The staff told me it was not clean, so they had to do it while I was waiting. After taking the cár, I found that the boot was very dirty (physical dirt in boot!). Also, there was no fluid in the windsceen washer! Unacceptable in this Covid period. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LUTON, GB - Reviewed by TRACEY - 02 June 2020
" The car was extremely clean inside and out, better than previous experiences with this company "
" The cars bay was not on the pickup card, the agent apologised for this, bit there was a lovely young man in the portocabin who showed me and stayed with me to make sure I had no other questions. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by BERNADETTE - 17 March 2020
" Professional, seamless & efficient "
" He was extremely helpful & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MRS MELANIE JANE - 14 March 2020
" Excellent ...Thank you Jamie ( Luton office) "
" Excellent service by Jamie in the Luton office ....super helpful. Thank you , Melanie Jeary "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DANIELA - 05 March 2020
" You should not renting cars less then 24h and if the customer has a problem you are not able to cancel and give the money back. "
" You should not renting cars less then 24h and if the customer has a problem you are not able to cancel and give the money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JUHA - 05 March 2020
" Good value "
" Roukaya in the Enterprise Luton was a star who made all the process and transaction as smooth as possible. Her great service and friendly communication made the rest of our trip joyful. Thank you Roukaya and team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 29 February 2020
" No complaints "
" Given that car rental is much cheaper through Easirent as compared with their competitors, I was not surprised by their dilapidated office. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AVI - 22 February 2020
" Same as Europecar "
" Very organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEVEN - 20 February 2020
" I am very likely to recommend auto europe based on past experiences. I am currently awaiting a positive outcome on a claim for refund of excess charges, so my rating of the current experience will be very dependant on how efficiently that is resolved and how well the paid for process operates. "
" The girl on the counter was very nice but did not have a strong knowledge of the product. I asked whether the vehicle had carplay and was informed it did not, and was offered another car at an enhanced cost. I declined the upgrade, thankfully, as it turned out that the original car was indeed fitted with carplay compatible device. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by COLETTE - 12 February 2020
" The experience overall was very good apart from the couple of problems with the car. Otherwise I'd be happy to rent from you again "
" Unfortunately the cable to open the bonnet was broken and I was unable to add screenwash. This was very disappointing as there was lots of mud on the road and often my vision whilst driving was obscured with dried-on mud! Not a pleasant experience. I did report the problem but wasn't offered another car. Also the keycard battery was low and the locking mechanism was unreliable at times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by FALANDO - 10 February 2020
" Very good. "
" Very good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by IAN - 08 February 2020
" This company are a disgrace and i have written to there complaints dept "
" Staff rude and charged 457 pounds for windscreen just a scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by RICHARD - 31 January 2020
" Very quick and easy. Highly recommended "
" Had a brand new car. Very quick and easy collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GORDON - 31 January 2020
" Need better toilets in the checking area "
" Polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AVI - 30 January 2020
" Great value, great car, great service "
" Really glad I used these guys. Waited for me past closing time to allow for flight delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AMANAT - 27 January 2020
" Have a "price guarantee", but don't adhere to it. On the site it says to email or phone the agents if you see the price cheaper. At night, the offices are closed so cannot call. Email is checked in the morning (including screenshots of cheaper price) and are told to call the number. When the number is called, a new price is showing (more expensive), and they say they can't do anything and that I should have "modified" the booking. Surely if that was true, it should have mentioned on the site rather than tell me to first email and then call again. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LUTON, GB - Reviewed by PAWEL - 25 January 2020
" Everything went smoothly. Can't complain "
" Located not in the car hire center but actually closer to the airport and the shuttle service is also very efficient. Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by PIOTR - 25 January 2020
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by WARREN - 14 January 2020
" Good as always "
" Good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARGARET ANNE - 12 January 2020
" This was the WORST experience in hiring a car I have ever had , And I will be taking it further "
" Our flight was delayed by 1hr and 15 mins and when we arrived to pick up the car we were informed that it had been put back in the pool and was no longer available , we were told that a much larger car was available and we would have to pay extra for it , this turned out to be another 315 pounds . As the car we had ordered had been fully paid for on 15th October 2019 , what right do you have to have put it back for rental within an HOUR .This is disgraceful . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LUTON, GB - Reviewed by DANIEL - 11 January 2020
" Extremely courteous and efficient! "
" The only problem I had was the opening times that Autoeurope declared were not the same as the actual opening times of Alamo. Alamo opens at 6:00 a.m. whereas Autoeurope only allowed me to receive the car at 7:00 a.m. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SARA - 10 January 2020
" Great from start to finish "
" Very smooth and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DARREN - 09 January 2020
" all good "
" easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RODERICK - 09 January 2020
" Excellent experience from pick up to drop off. Would highly recommend "
" Excellent staff at Firefly Luton Airport. Excellent price. New vehicle exceeded expectations. Drop off immaculate. Highly recommended. Will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARILYN - 07 January 2020
" Excellent "
" Yet again a very pleasant experience, polite, friendly, efficient staff. The team are all professional. An extremely pleasant experience. Many thanks to the team.o "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LEON - 07 January 2020
" Everything was quick and easy "
" Smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RAYMOND - 06 January 2020
" See above, car was great "
" Was annoyed that europacar insisted on charging us for insurance even though we had brought insurance from yourselves . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CAROL - 04 January 2020
" Great "
" Having had problems with Excess insurance company for a broken windscreen with previous rental with easier to, they went out of their way to make sure everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SHAWN - 03 January 2020
" Easirent not worth the saving. "
" Very slow and stressful collection (long queue, angry customers). European credit card did not work, so had no option but to pay very expensive insurance to waive excess (more than doubling total cost). Car was not class requested (an estate) so did not have enough luggage space. Desk Staff were helpful and personable, but they are working with poor system. Deeply disappointing "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LUTON, GB - Reviewed by NASEER - 03 January 2020
" Too much wait on the counter "
" Too much wait "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LUTON, GB - Reviewed by JOHN LESLIE - 03 January 2020
" Not happy with benefits given to members "
" My membership of Europcar entitled me to an upgrade......but refused to give. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LUTON, GB - Reviewed by MARK - 02 January 2020
" the original booking was cancelled by Keddy because of an incorrect address on my driving licence they would not give me the car. Keddy then charged me an additional £390 for my partner to hire another car whilst telling me that I would receive a full refund for the original booking, Now you have declined the refund "
" the original booking was cancelled by Keddy because of an incorrect address on my driving licence they would not give me the car. Keddy then charged me an additional £390 for my partner to hire another car whilst telling me that I would recieve a full refund for the original booking, Now you have declined the refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by TONY - 02 January 2020
" Easy to book no hidden extras Great "
" The best car rental company in luton I have used them several times and always had excellent service from them . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 19 December 2019
" I dealt with Hertz so I don't know how Auto Europe came into it. "
" All very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by REBECCA - 16 December 2019
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 16 December 2019
" Easy "
" Helpful staff, simple, hassle free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GRAHAM - 14 December 2019
" Excellent service. Thanks. "
" Very friendly and efficient staff. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIM - 11 December 2019
" I've sued auto europe a number of times with no problem - however the principle of being held to ransom - admittedly not directly by yourself - I'm not happy with - so i would not use green motion through you again. I'm also a bit nervous about going though you if this could happen "
" When I got there, they charged me an extra £24 as I had 6 points on my license -making me buy a collision damage waiver as the "manager would not release the car to me without it". I highlighted that they needed to take this up with auto Europe as my contract was with you but no avail!. Had I known this was going to happen I would have booked elsehere. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HAZEL - 10 December 2019
" The car was clean and ready for me on my arrival. The help sheet to explain dashboard controls was very helpful. "
" The staff were extremely helpful and my car was speedily available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 08 December 2019
" Everything went smoothly "
" Great car hire. Great, friendly service from the rep at Hampden by Hilton. No fuss, quick, a lovely new 4x4. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 04 December 2019
" xx "
" Good Rental.No problems with the car,the pick up or the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 04 December 2019
" No problems, decent vehicle "
" Much smoother than I thought it might be thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MASSIMO - 27 November 2019
" I'm always happy when Green Motion comes up with the best price on my search engine "
" Good company, helpful & friendly staff. New low mileage cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RICHARD - 27 November 2019
" Very good service "
" A very good experience - customer service was impeccable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BENYAMIN - 24 November 2019
" Unless you review the charge and reimburse me the $350-. I Will try my best to destroy your name. By the way I can provide you with a picture of the car front "
" I was in shock of how your rep blamed me of a tiny paint peel off on the car front ,only because it wasn't mentioned on the car picture, charged me for $350-. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NINA - 23 November 2019
" Straight forward and efficient service "
" Extending the rental period was quick, easy and the price remained competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DEREK - 23 November 2019
" All smooth and straightforward. "
" It was a good hire but very surprised on the return after a wet and windy week to be expected to car wash the car externally or pay a £96 cleaning surcharge. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ZVI - 17 November 2019
" Overall great value, thank you "
" I'm worried about the negative reviews online suggesting easirent are unduly pedantic in slapping charges. Thankfully I didn't have a bad experience "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 16 November 2019
" As above "
" All fairly straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 08 November 2019
" I would book with Keddy again. It was hassle-free and competitively priced. "
" Simple, fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TREVOR - 08 November 2019
" You need to vet your car hire suppliers better. "
" As there is no petrol station in the office vicinity. Nearest 10 mins away. Searched but could not find. Ended up returning car not full. Travelled 82 miles. Charged £45. Disgrace. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LUTON, GB - Reviewed by KEN - 06 November 2019
" Relatively straightforward as usual, more so than other rental companies "
" Relatively straightforward as usual, more so than other rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FIONA - 05 November 2019
" I was expecting a full to full policy but found that Green Motion in fact operate a like for like, which in my case meant that I picked it up empty "
" The guys at Luton were great both at collection and return. However, I was warned that returning the car dirty would incur extra charges which I thought a bit harsh in the dreadful weather. Similarly, even the slightest mark counts as claimable damage, no minimum allowed. I caused a small scrape on the car and was dealt with very sympathetically and professionally. I have no complaints re the staff at all. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by SARUNAS - 05 November 2019
" Will use again :) "
" All is good, just the insurance excess is quite big. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by CHRISTOPHER - 02 November 2019
" All went well "
" Although a manual without a GPS the car was good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NEIL - 30 October 2019
" Your customer services department that I reported my concerns to were excellent. "
" I have already emailed you about my experience, I would advise auto Europe to break ties with company as they will tarnish your good reputation, nothing but scammers. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by COLIN - 29 October 2019
" Stress free "
" Fast and easy to get to pick up 5/10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AVI - 29 October 2019
" very efficient. clean car. good service "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JULIE - 27 October 2019
" Very easy and convenient. "
" Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 26 October 2019
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LUTON, GB - Reviewed by ELIZABETH - 25 October 2019
" Excellent "
" Very easy, efficient and quick. Much better than a lot of other car rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JONATHAN - 25 October 2019
" Easy no hassle, good price "
" Easy no hassle, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 23 October 2019
" Auto Europe should discuss the issue of a non-existent 'full to full' fuel policy with Green Motion, as if this is incorrect and 'just what the broker tell you', potential customers shouldn't be misled - as I was. "
" On pick up I was advised that the 'full to full' fuel policy (which is standard these days for all reputable hire car companies) advertised on AutoEurope did not apply to Green Motion, and that their company policy is 'return the car with the current fuel level'. So right from the off I had to start with a car with no fuel, and return it empty (otherwise I would be giving them free fuel at the end of my hire). I had forgotten my passport (strange requirement for a domestic booking - what if I had no passport?) and so had to return home to get this - by which time they had released my booking (I paid extra for an estate), so they could only offer me a smaller car, or charge me extra for an automatic estate (which would have made the total hire cost x3!). I wasn't given time to inspect the vehicle on pick-up either, instead being advised I had until 10am to email over photos of any pre-existing damage, but no email address was provided, so I had to send these to the generic customer services email. They advised me they would pass this over to the branch and come back to me, but never did. Judging by the reviews that others have left for Green Motion, I spent the entire rental fearing they would try to charge me for pre-existing damage. Drop-off wasn't much better, as I was told to 'go and wait for someone to come out to you in the car park'. When I parked the car, I was asked to move it to another part of the car park, and then after parking a 2nd time, the guy again changed his mind and asked me to park it somewhere else (didn't know I was a valet working for them!). All of this took best part of 45 minutes, far from ideal when I had someone waiting to take me home, and the maximum waiting time for anyone in this car park without paying was 15 mins! Can only imagine that if I had a flight to catch then they would have made me miss it! On asking for a copy of the completed and signed-off rental agreement after drop-off, I was advised they would email me a copy. It's now been 5 days and I'm still waiting! Conclusion: cheap for a reason. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LUTON, GB - Reviewed by JEFFREY - 21 October 2019
" Ffgg "
" Rrrghghh "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LUTON, GB - Reviewed by RICHARD - 19 October 2019
" O.k "
" O.k "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FIONA - 18 October 2019
" Professional and helpful staff at Green Motion. Good prices but a frightening list of charges in the event of any incident and fuel is charged on a like for like, not full to full basis. "
" The guys were all very pleasant, efficient and professional. The car clearly hadn't been checked properly though as the tyre pressures were very wrong on 2 diagonal tyres and there was little water in the washers. Green Motion at Luton's returns criteria is so tight that I recommend anyone hiring from them to allow time to take the car though the nearby manual car wash if the car is at all dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by CAROL - 17 October 2019
" good to be treated so warmly, they were also very proficent and exlained situations to foreign visitors while I was in the office. "
" the guys at the desk were very friendly, though at 11.00 at night I wanted to get home, but they were working well. Unfortunatly I had a broken windscreen and needed to take the car back, not sure it will really cost £560 to repair/replace. They did deal with the issue and swop the car efficently. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BARRY - 17 October 2019
" First and last rental with Sixt "
" They gave me a car with an illegal tyre at offside front. I didn't notice this when checking the vehicle. It was replaced promptly but I drove an unroadworthy car for 5 days before my son who is a mechanic noticed it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LUTON, GB - Reviewed by PETER - 16 October 2019
" Very good. "
" Easy pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ILIAS - 16 October 2019
" Auto-Europe is very efficient and most of the times value for money. I like Auto-Europe "
" Excellent staff both at collecting and droping-off the vehicle. Outstanding condition and quality of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIHO - 15 October 2019
" See above "
" I arrived at hertz desk and they could not find my details. Then they said computer broken They asked me in 3 occasions hzd i ever rented from hertz before . i daid yez Many times and last week and week before. Tjey then wrote out a prtial paper booking asked me to sign gave me keys. On return 2.5 hours neforebthey were duebto close the dezk was un manned. Just a hand written sigm saying nack in 10 mims. O waited and when noo e returned i put keys in night box.not good "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MATINA - 14 October 2019
" The staff were not very friendly and helpful. It didnt seem to matter that we were standing in the pouring rain trying to look at damages upon pick up. "
" The car had a lot of damages when I picked it up. Upon return there was another one found. Im not entirely sure tht this wasnt there before and was charged a lot of money. Although I checked the car when it was picked up, there were so many damages and it was ouring with rain, this one may have been overlooked. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by SONIA - 10 October 2019
" I would like a refund. Never took the car!!!! "
" I would like a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LUTON, GB - Reviewed by TIHO - 09 October 2019
" Smooth, efficient, friendly, good value. "
" Easy pickup. Very friendly and efficient counter staff. No hardsell for "upgrades" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by ANITA - 06 October 2019
" All good "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SUSAN - 05 October 2019
" Very satisfied customer. Great customer service "
" Very helpful customer service staff. Car was perfect and process to hire and return car very simple and straighforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARGARET - 05 October 2019
" Disappointed with the condition of the car that was allocated to me. "
" I was happy with most of the service but when I went to collect the car it had damage to the rear right door and rear right wing which should have been repaired before renting back out again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by MUHAMMAD - 03 October 2019
" None "
" Everything was fine except The person who came to hand over the car was standing there and asked us to check the vehicle for damage. Obviously we found few scratches when he told us they were marked. Before we drive away we found the nearside wing mirror fixing was broken. He did not mention at all the extent of the damage. We went back to reception again when he said it was marked and not worry he even offer us to change the vehicle. The above process would be much simpler if we were handed the check sheet at the counter and we could correct the damage reporting sheet. The man who came, in fact, was not necessary at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by REBECCA - 03 October 2019
" Fine "
" Very efficient. Car fine. Fuel policy now full to full. Much better. Good price. High excess, but pay more if you want to reduce it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CARLOS - 30 September 2019
" Hated the car Peugeot 2008. Good rental experience otherwise. "
" Good rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RICHARD - 29 September 2019
" Excellent service from your team "
" 5 star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTHONY - 28 September 2019
" Excellent "
" It was a very good experience. The car and overall service was excellent. I wish it were always like that "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by THOMAS EDWARD - 27 September 2019
" Very easy to book online with a good selection of suppliers and vehicles for use. "
" I have used Green Motion a number of times because of their good value and service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUTON, GB - Reviewed by CATHERINE - 26 September 2019
" Not very happy to have been charged for something i did not ask for! "
" I took out excess protection when making my booking. when I got to the car hire desk the lady asked me if i wanted extra insurance and I said no as i already had it but a couple of days after i returned the vehicle i had an invoice stating they would be charging me for premium protection which i did not ask for!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BARBARA - 26 September 2019
" You should ask for credit card details during a reservation not at the desk "
" I lost my money and wasted my business trip. I left details of my card during a booking. At the desk my rental deal was decline. I do not own credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by ROBERT - 26 September 2019
" Generally great service "
" Passenger. Seat had large streak of chocolate on the seating squabb Which was just lack of detailing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by DONATAS - 26 September 2019
" Thanks "
" Thansk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANITA - 23 September 2019
" Very polite and helpful, easy to understand policies. Great service "
" Very polite and helpful, easy to understand policies. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 19 September 2019
" All as it should be. No unpleasant surprises. "
" No unpleasant surprises- this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 18 September 2019
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by OLATUBOSUN - 18 September 2019
" I had a stress free experience with Avis they were extremely professional and I will definitely return to Avis whenever I need a rental "
" The lady at the desk was extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FREDERICKSON - 18 September 2019
" I was initially very please with making my car hire reservation through Keddy (Auto Europe) however, things quickly took a turn for the worse. I booked a car rental booking over the phone through a broker (Auto Europe) for a 5-day period (7th to 11th September). The supplier of the car was Europe Car. Booking Number (4976640) I made a full payment for my booking over the phone. When I arrived on the same day to pick up my car from the Europe Car Center, I was told that my car had been given away to another customer. They then told me if I wanted a car, I had to make a brand-new booking and pay for it again and then pursue a refund from Auto Europe. Both myself and the worker at the Europe car Center tried to phone Auto Europe to resolve the issue but the Auto Europe phone lines were closed. Since I desperately needed the car to get me to the destination I was heading to for the evening and also for the event in the morning the next morning, I had to make a new booking directly with Europe car whilst I was there in order to have a car in time for the next morning. When I called Auto Europe the following days to explain the situation and request my refund, they are refusing to issue m refund saying that their terms and conditions says that they don't issue a refund if a customer arrives late. I was however not made aware of the these terms and conditions whilst I was boking the car rental. The agent on the phone did not mentions anything at all about this condition. I would like my full refund since I was not made fully away of this when I was booking my car rental over the phone. "
" I was initially very please with making my car hire reservation through Keddy (Auto Europe) however, things quickly took a turn for the worse. I booked a car rental booking over the phone through a broker (Auto Europe) for a 5-day period (7th to 11th September). The supplier of the car was Europe Car. Booking Number (4976640) I made a full payment for my booking over the phone. When I arrived on the same day to pick up my car from the Europe Car Center, I was told that my car had been given away to another customer. They then told me if I wanted a car, I had to make a brand-new booking and pay for it again and then pursue a refund from Auto Europe. Both myself and the worker at the Europe car Center tried to phone Auto Europe to resolve the issue but the Auto Europe phone lines were closed. Since I desperately needed the car to get me to the destination I was heading to for the evening and also for the event in the morning the next morning, I had to make a new booking directly with Europe car whilst I was there in order to have a car in time for the next morning. When I called Auto Europe the following days to explain the situation and request my refund, they are refusing to issue m refund saying that their terms and conditions says that they don't issue a refund if a customer arrives late. I was however not made aware of the these terms and conditions whilst I was boking the car rental. The agent on the phone did not mentions anything at all about this condition. I would like my full refund since I was not made fully away of this when I was booking my car rental over the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by HOMARA - 13 September 2019
" Customer services was great. "
" The car had a oil check message on it which kept me on the edge. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LUTON, GB - Reviewed by ARIA - 11 September 2019
" The price was not too bad, but vehicle condition and waiting time will seriously need to be improved. "
" There was a very long wait to collect the vehicle as there was only 1 person working at branch. Whilst the staff member was friendly and professional, he was clearly overwhelmed. The car was not washed or cleaned, I had to have the car washed at my own expense immediately after collecting it. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by MICHAEL - 06 September 2019
" none "
" great off site location. Th ecar rental centre at Luton is truly aweful - Sixt site is much better "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by CAROLINE - 02 September 2019
" Efficient booking and service "
" Green motion offer a very cheap package so it's not surprising there are some downsides, off airport, a long wait to collect car, no full to full fuel policy tho it is advertised as such and very heavy admin penalties for anything not in the contract. Staff are friendly, if you are clear about the deal it is good value. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LUTON, GB - Reviewed by MONTSERRAT - 31 August 2019
" When I arrived at the counter and gave them my confirmation from Auto Europe they told me that they did not have a car available. auto Europe was not very helpful either as instead of dealing them with the problem I was asked to go to another car company rental and find a replacement car myself. "
" When I arrived at the counter and gave them my confirmation from Auto Europe they told me that they did not have a car available. auto Europe was not very helpful either as instead of dealing them with the problem I was asked to go to another car company rental and find a replacement car myself. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JASON - 31 August 2019
" Hi Enterprise / Alamo I would just like to say that i was extremely happy with my car rental for the day from London Luton. Thank you Mitch for being so helpful and making the process easy. Very good value for money and a very slick operation, including the car return. Hope to use your services in the future. Cheers Jason lyttle "
" Hi Enterprise / Alamo I would just like to say that i was extremely happy with my car rental for the day from London Luton. Thank you Mitch for being so helpful and making the process easy. Very good value for money and a very slick operation, including the car return. Hope to use your services in the future. Cheers Jason lyttle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 30 August 2019
" I had to book online for a car the next day after I arrived at Luton airport to find that Europcar would not honour a booking I had made through Rentalcars.com Alamo promised to have a car for me if I came back the next day. Europcar wouldn't even promise me that, having treated me apallingly when I arrived at their desk. "
" They came to my rescue after I was let down by Europcar and Rentalcars.com at the last minute. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by SHANE - 29 August 2019
" Very good "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 28 August 2019
" my problem isnt auto europe but with europcar "
" I only discovered during a long drive that the airconditioning didn't work that well. The radio kept loosing even national stations. The air conditioning made a noise. I didn't have time to take the car back to a europcar depot to change it. I I feel too that to give a 2 year old car out with 29000 miles on the clock isn't very good, from an international branded company. If I had gone with a local cheaper company then ok.. When I returned the car noone checked it , I asked for a receipt that I had returned it, and there was no damage, I was told one would be sent the next day by email. I'm still waiting. When I returned the car at 830 pm , I said to the guy , that the car was horrible, he said yes he knows. In which case whay have such cars in the fleet. My issue isn't with auroeurope but with Europcar . I feel that If I had booked direct with them I would have got a better car, this was sort of suggested too. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LUTON, GB - Reviewed by DAVID - 19 August 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 15 August 2019
" I had a couple of issues. Firstly, i really wanted to avoid a pickup at the car hire centre at Luton airport and get something in the terminal (I don't even know if this is possible). Your website didn't make this clear enough. Most of them said on airport (which is strictly true) but one said shuttle bus. Turns out they are all probably shuttle bus. Calling one out as shuttle bus suggests the others aren't. When I found out about my flight delay I contacted Auto Europe to see what would happen if I was late. This really didn't help, especially when I was travelling with a 3 year old. 1. I was told it was unlikely I could get the car in the morning if I missed the pickup. When I eventually spoke to Alamo they said I would be able to get the car. 2. I was told the care hire office shut at 23:30, despite what the car hire website said and what i later confirmed as not true when I spoke to Alamo. It shut at 00:00. When you are cutting it fine already this really didn't help. 3. I was also told that Alamo normally ignore calls from Auto Europe and I should just call myself. To be honest, this worked out better for me anyway as they were much clearer on what was going on. "
" I found the staff at Alamo to be particularly helpful and accommodating. Our flight was delay and expected to arrive very close to closing time. They said they were normally around 10 mins after closing time and if we were a little late it should be ok. Keeping in mind this is midnight and they probably just want to go home. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by RICHARD - 09 August 2019
" Use auto Europe regularly......price is the main criteria and are are very competitive "
" Very helpful, personable people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KAREN - 07 August 2019
" Your fees are exactly as published with no hidden extras when you collect vehicle. Unlike others operating at Luton that I have unfortunately experienced "
" Very impressed and will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BARBARA - 07 August 2019
" Thank You for nice car "
" I am very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SIMON - 04 August 2019
" Don't deal with Green Motion "
" They are rip-off merchants. There only to inflate the cost of the car rental. Two other people were collecting cars at the same time as me, they were also being ripped off and were arguing with counter staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LUTON, GB - Reviewed by VIPIN - 03 August 2019
" great "
" nice staff , good cars and easy process to get and return car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOSEPH - 02 August 2019
" not acceptable "
" on voucher it said to show to bus driver,who wouldnt accept it.it cost us and other people going tp pick up cars extra payment.(£6.40) which they refused to refund.car was empty when i got it and i was told try to find petrol station quickly,i returned car with 2 gallons in it.these people when dealing with us were eating pasties whilst dealing with us.not the type of experience i expect via auto europe "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by ANNE - 01 August 2019
" Extremely efficient "
" Lovely car at a great price be aware of astronomical excess charges "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PETER - 01 August 2019
" Great choice of rental companies with good price comparison. "
" Polite staff, quick and easy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARTIN - 28 July 2019
" Auto Europe hires 3rd parties to do their job but have no knowledge what the customer has to go through with this "middle man". it's extremely frustrating. "
" The staff were incompetent, had no knowledge of what customer satisfaction is and continued to reel off the learnt mantra of what their "customer policy" is. The car was below what I expected (kia instead of VW), with a huge scratch on the side - presumably a gesture from another previous unsatisfied customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LUTON, GB - Reviewed by SHLOMO - 27 July 2019
" No comments "
" On drop-off staff tried to convince me that there is a dent in the door (which wasn`t any) and behave negatively that the car is not kleen as received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TRACEY - 26 July 2019
" Great price. Great car. Shame that no one bothered to check the ad blue which to be empty had clearly been hired out several times with no top ups. Shame that I was delayed because there was none on site. And an absolutely horrific experience on my return. I cannot believe that this happened - if she wanted to have that discussion fine but not in the car park and not by berating me over and over. I have been looking for a regular hire company that is easy to use and great value for a fantastic car. You really had ticked all the boxes. Unfortunately the service itself has left me speechless and ruined the break that was so badly needed. "
" My departure was delayed by half an hour because when I tried to start the engine the onboard computer said start up impossible due to no ad blue in the tank. I called someone over and there was no ad blue on site. He had to call a friend and go and get some. This should have been checked. On return? I left the plot in tears as the woman who checked me back in was so so rude. I had taken the car home from my break first to unload. I got the dustpan out as we had been in the car for five hours and had eaten lunch I wanted to sweep the crumbs up. I didn't realise that I had transferred a few dog hairs to the car from the brush. The woman who checked the car back in asked if I had dogs in the car and I truthfully told her no. She told me I should be honest with her. I offered to call the resort I had stayed at as they do not allow dogs. She again asked me to be honest and said it looked like I'd had dogs I. The car. There must have been five hairs! She said well you should not put the dog in the car. I repeated that I hadn't. she completed my contract and said that for future reference do not put your dogs in the car I again told her (for now about the 6th time) that I did not have a dog in the car and she said why are you arguing I'm closing your contract aren't I? . I'm just saying in future don't have the dog in the car. I said but you are basically calling me a liar to my face. She just shrugged and walked off smirking. This all took place in a busy car park. She was loud and sarcastic and rude the whole time this conversation went on smirking and shaking her head at me. . I was absolutely embarrassed and being called a liar to my face is just unbelievable. I had taken a 3 day break as my daughter is very unwell and we needed some down time. I hired a car so the whole thing was a treat. I absolutely loved the car I hired and the price was amazing. It's just a shame that I had to leave the car park in tears to end my break. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MANGALA - 22 July 2019
" Dissapointing "
" Very arragent staff Zack, was almost sent me away saying that he cannot issue the vehicle with a Debit Card, although it clearly say in Auto Europe T&C s that it can. Didnt give me the name of the manager and said he is the in charge of the station. Very unprofessional, very arragent.. Should not be in a client facing job at all. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by MARTA - 22 July 2019
" Nice quick service, car very clean "
" Great and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARTIN - 19 July 2019
" If I wouldn't buy an additional insurance, I would probably be waiting for a long time to return the car on return "
" Staff at the counter was very slow, only two people were there. with only on person before me, i had to wait 30 min. When I picked up the car, there was not any fuel in the car, despite the contract saying the car will have full tank. The people who picked up the car before me, came back and also reported no fuel in the car. This is a bit suspicious, that two cars in a row do not have fuel in the tank. And I doubt it so many people were returned the car empty. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LUTON, GB - Reviewed by TEODOR - 17 July 2019
" N/A "
" Initially we were given a faulty car (boot didn't open) and the staff seemed to know about this issue. We asked then for a different car and we received one that we later noticed had faulty aircon. Eventually we had to return to Luton Airport and pick up a different car, with working aircon... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LUTON, GB - Reviewed by OLGA - 14 July 2019
" everything was good except for the fact that there is no overnight staff at Luton car rentals and we had to stay at a hotel overnight and pick up the car in the morning. "
" Everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 14 July 2019
" It was never made clear that green motion did not accept debit cards. The booking should not have been able to be paid for with a debit card if this is the case "
" Didn't get to hire the car as they refused to accept the card it had been booked and paid with as it was a debit card. Wanted an extra £80 plus a £400 hold on the card non refundable for a month. A disgrace of a company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by AVI - 14 July 2019
" Excellent service "
" Best service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by FIONA - 10 July 2019
" Right price on the day "
" The collection of the car took too long. I was only the 2nd customer in a small queue and it took over 45 minutes! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SANDRA - 05 July 2019
" I had a generally very positive experience "
" All staff were extremely helpful, especially when I had an issue with my card and the deposit paid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CERI - 04 July 2019
" easy,straightforward,good price "
" Friendly,efficient,helpful staff.Quick check in and drop off.Totally satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 04 July 2019
" See above comment about Green Motion, since you are both involved. "
" The only complaint is that the voucher stated that the Shuttle A to Hampton by Hilton would be at bus stand D. This is wrong, and fundamentally misleading. A bus (not A) arrived at D. I told the driver I wanted bus A, and he said it was at another stand, something like G. He said that it often was. At Green Motion, the chap said that the bus was indeed sometimes at G. This is not good enough, and it was a good thing I asked someone. When I returned the car, and took bus A to the airport, it AGAIN stopped at stand G, not A. You have to correct your advice. I bet more than one person has been caught out like this. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by SERGEY - 03 July 2019
" Please stay away from that company....Go for Enterprise or Europcar.....million times better....the deposit is only 200 not 1200 as this Green people do. "
" Please be careful when you hire a vehicle from these company.....they will ask u to pay 1200 deposit in advance... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KIERAN - 01 July 2019
" Very helpful "
" Very very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAULA - 08 June 2019
" The staff were friendly and very helpful. "
" They were very busy so had to wait quiet awhile to fill out contract and get on our way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AVI - 04 June 2019
" Great service and no underhand tactics with this outfit. Great value. No need to look elsewhere. "
" Great service via europe car desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RUSSELL - 01 June 2019
" I am disappointed that I was told my car was available when I booked yet when I arrived at the office to pick it up, I was told it was being driven over from another site - 100 miles away. This meant I had to wait 2 hours. I booked the vehicle days in advance, it hours! This was poor management. "
" I had to wait two hours to pick up my vehicle. I was due to pick it up at 8pm but didn't leave the site until 10pm. I couldn't blame the reception staff because they were so friendly & helpful but there weren't enough of them. Poor management. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ARIK - 19 May 2019
" Hello. Unfortunately, we are grossly unsatisfied with the counter staff member. Our flight arrival was delayed and we got to the car hire center when the Auto Europe office was already closed. We waited for 2.5 hours and were the first clients to show up at the counter when the office opened. However, the manager told us that the car we hired is not available anymore and he can only offer us a car from a more expensive category. What could happen to the car which we booked during these 2.5 night hours while the office was closed??? Why it became unavailable? The price of the car from the more expensive category didn't quite fit the budget of our trip, so we asked the manager which sum we'd be charged if we would cancel the order altogether. The manager was unable to provide us a penalty quote but assumed that the penalty would be equal to the fee for all 7 days of car hire. We asked to verify that but the manager said that he has no idea how to get in touch with Keddy to clarify this option. We were travelling with two small kids and by 6:00am after a night flight we basically had no choice but to agree to whatever manager offered us. We asked to provide us with a booster seat and a child seat, but the manager twice made a mistake in calculations and tried to charge us for 2 child seats instead, which would be significantly more expensive. We would like to ask to compensate us for the incompetency of the staff member and for the additional charges which arose in connection with the inability of the manager to provide us with the car we booked in advance. "
" - "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VALI - 09 May 2019
" Very nice and approachable staff "
" Great company ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JEAN - 04 May 2019
" very smooth, very happy. excellent staff. "
" very happy with everything, although the car wasunwashed when we collected it , we were told and could have changed if we were unhappy. but all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by BAROOK - 02 May 2019
" Details as in (3) above. "
" Very disappointed that despite paying you in full for a specific car was told on arrival that because the flight was delayed by 2 1/2 hours - due to no fault of our's - that particular car was not available and we were charged GBP156.OO more and given another car. My wife is disabled and over 85 years of age and I am over 84 so this treatment was most unfair. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DRAGAN - 19 April 2019
" Will rent from Hertz again "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 28 March 2019
" No problems whatsoever. I think i've grown accustomed to no problems that's why I use Auto Europe all th time. Thankyou "
" The car I received had 3 miles on the clock. No problems whatsoever. Would have prfered an automatic at the same price but did ok with manual and only stallled 3 timess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 25 March 2019
" As above "
" The office location was a bit remote,. Staff very professionall and efficient. Extra cover charges are expensive. I would use them again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MARIA TERESA - 16 February 2019
" I never got the car, because the plane was late and as none to give the car to us, someone show up saying that I need to pay more 36,00 pounds and it took an hour for him to serve the people in front of me ,so in the end I took a taxi to my destination and I intent to take some kind of action on Monday when I arrive back home "
" The experience .ca was terrible in the voucher they say they were open until 5 pm and when I arrive there at 2pm was no one to give me the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by WILLIAM - 14 February 2019
" Superb "
" Superb staff service and nearly new car at a very low price Can't fault in any way and would definitely book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KEVIN - 14 February 2019
" Will us again excellent service and price, no hassle at all and nice cars "
" Collection of vehicle went realy well, Cristina explained every thing. Especially about returning the car as it was 4am no problems at all thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTHONY - 06 February 2019
" Comments as above. Obviously using a broker and paying less you get what you pay for a poor quality service. In future I will book direct with the rental companies. Paying more will give better service "
" Bad marks on drivers side wing. Drivers window did not open this was reported within 30 minutes Mileage on form incorrect showed 8526 actual 8595. This was also reported within 30 monutes Office staff very poor quality and did not smile once The check in girl was miserable and sour faced "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LUTON, GB - Reviewed by MARGARET - 05 February 2019
" 10 mins front the airport, but friendly, efficient staff ... will happily use them again "
" Great friendly staff, no one trying to hard sell you add ons. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MASSIMO - 05 February 2019
" I will tell everyone I know about my experience. I do airport transfers and I do give suggestions everyday to hundreds of people that need a car rental. I will make it a personal commitment to reveal the truth of what you are doing to customers like me "
" You tricked me into make me believe that I was getting a good deal instead I had later found so many hidden costs and charges. I cannot believe that amount of money I paid for such a small car and for such short period of time. I will never even think about using your service ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by NEIL - 26 January 2019
" Fantastic value, easy to use website. "
" Overall happy with Interrent on this occasion. Scare stories of massive excess charges for minor damage are concerning. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DANIEL - 24 January 2019
" Great experience "
" Very pleasurable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAUL - 23 January 2019
" All very good "
" Very simple. Mountains of paperwork not required unlike a lot of companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DEBORAH - 19 January 2019
" I cannot even begin to start. Having asked for the persons name to make a complaint. I was refused, even though the individual had all my personal information. Your staff and service was horrific and left me feeling humiliated and under valued. Never again would I put myself through this experience and I will be shouting this from the rooftops. Clean up your act. Your competitors knock spots of you. I had such fantastic service from Avis that on return I went to present them with a gift!!! "
" your staff need to learn customer service. Seeing someone struggle with suitcases whilst they eat pizza with the box visible and the office stinking is beyond professionalism. I said Hi and was greeted by grunts!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JEFFERY - 15 January 2019
" when I hired car from them before no one to return keys to at 8 30 in the morning "
" do not check car on return ref fuel mileage damage etc most car hire company do "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 6
LUTON, GB - Reviewed by ROBERT - 14 January 2019
" No other rental problems with your other providers. "
" From a long wait to receive my car, my allotted car was deemed by the counter staff not to be fit to take out so gave me an upgrade. The upgrade had not been cleaned since the previous renter, it was after midnight, dark and I could not give the car a thorough inspection, the counter staff gave the car the quickest of inspections and noted on the condition report exististing damage to the wheels, but suggested I take photos of the vehicle in the morning. The next day when I took the photos I immediately noticed that the front nearside tyre had a cut in it which would have certainly failed an mot. I did however use the car, trouble free, for the duration. On Friday I checked my account and found that I had been charged £225 for the tyre damage........most definitely not caused by me. I of course can't prove that and Easirent have not responded to my email and photos that I sent them on Saturday....I am not happy. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LUTON, GB - Reviewed by AMANDEEP - 13 January 2019
" Very good service and at very cheap price. Will definitely recommend. "
" Very nice and helpful staff. All the process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROMAIN - 13 January 2019
" See comments in previous section. "
" Charged £160 extra because I didn't have a proof of address. I wonder how tourists can provide a proof of address if they just want a car for a few days. We just arrived in the UK (Luton Airport) and were about to go and meet our estate agent (who had our lease). You could have just rang the estate agency for the proof of address. I was asked to fill a form including my job position and where I was going to go with the car. What do these have to do with renting a car? "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GRAHAM - 08 January 2019
" Straight forward "
" Very pleased with service, Shalom dealt with us and she couldn't have been more helpful and was very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAL - 08 January 2019
" Terrible. "
" At the airport I realized that I left car key to my car in the country that I was traveling from. I went on line, booked a car. Made my way to pick up point only to find out that I need £1500 deposit for car hire worth of £28! Absolute joke. Not helpful at all. I regularly travel and hire cars all over Europe. Any foreign country you can hire a car with £500 deposit at the most. Never come across a staff member actually trying not be helpful until I tried your company. On top of that I wasn't able to cancel booking and get my money back as your office was closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by RICHARD - 08 January 2019
" Good service "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LAURA - 05 January 2019
" It was easy and we had no issues. "
" The lady at the desk was friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ASHOK - 04 January 2019
" Quite satsfied. "
" No problem faced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PETER - 03 January 2019
" Overall experience was good, just how dirty the inside of the was unexpected and the scratches on the wheels and the car on pick up and being told it's not got a scratch on it was also not needed. Check car before driving off and all will be ok.. but drop off was very good they helped me so much as I was arriving very early, no extra charge for dropping car off at a different address thank you so much for that. "
" I would have put 10/10 on most bit had to cut it because on arrival I was told the car had no marks on it and was surprised when I found big scratches on the wheels and a small scratches bumper and was very dirty inside the car.. after reviewing it with the counter staff I was on my way and had no other problems.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by STEPHANOS - 02 January 2019
" Dreadful experience. I have been renting cars for the last 25 years all over the world from Europe to the US. The breakdown took place on a cold night the day we arrived in London with my 3 kids for Christmas holiday. Europcar was a total failure. Trying to contact them and your company for assistance has been a total failure and waste of time. "
" 20 minutes after the car rental the car broke down on the motorway. We could not reach Europcar for help, but only RAC. The car was finally collected by RAC platform 5 hours after the initial report. Europcar failed totally to provide a replacement car and for a family of 5 people they have provided a 2 door fiat 500 assuring us that they will delivery a car the following day. They never contacted us so finally I had to return the car back. I expect full refund as I have paid for full insurance including replacement car. The staff at Luton. Europcar station was very rude, full of lies. They gave me a car with 13.200 miles whereas on the contact it was written 6.500. They have charged me for fuel £136 for fuel that I have not used, as they have delivered to me supposingly a car with full in fuel which broke down 20 minutes later and the breakdown was reported to RAC. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LUTON, GB - Reviewed by TIHO - 02 January 2019
" Easy to chise vehicle and book with auto europe. Competitive prices and excellent easy to contact customer service. "
" All went smoothly. Sixt asked for dvla print of licence whichbi didnt have as it wasnt mentioned as needed at booking time. They werr able to obtain online but needed my national insurance number. I gave it but was not happy with that process as its not secure and they could not confirm that data would ne deleted after transaction. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LAURENCE - 02 January 2019
" Overall very good except the Vauxhall Mocca's suspension. Terribly noisy and lots of vibration. "
" Avis staff and processing was very good but the car although in excellent condition was unacceptable for road noise and vibration. Suspension was rock hard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by LESLIE - 02 January 2019
" Auto Europe are a good company but Easirent can be be bad or good depending on which branch you use "
" Easirent at Stanstead are bunch of crooks. However, the branch and staff at Luton are great. How can you have 2 different experiences at 2 different branches "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by BEVERLEY JOHN - 29 December 2018
" Very efficient pick-up and dropoff counter staff. Vehicle was OK but, the screen was very greasy and I had to stop at a services and clean. The weather was awful at the time and had problems seening through the glare. "
" I received an e-mail which read: Hambridge Beverley , Your rental is now over due for 1 day please contact us ASP . I replied stating the car was returned the day before, as per the rental agreement. I did not receive any more communication. However, I think an e-mail stating the records had been checked and all was in order. A thanks and Christmas wishes would have been nice, rather than being accused of not returning the vehicle. It was after all, the season of good will! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by PIOTR - 25 December 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JANYCE - 22 December 2018
" It was all very good despite the rain, buti didnt get a copy of my return sheet. I did mention the time was wrong on the return , so i hope it was changed. Would definitely use again. "
" Very good, 2nd time i have used them. Credit card excess huge though . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 22 December 2018
" Very reasonable company to hire a car from - will certainly use them again. "
" Friendly efficient service and a pleasant experience for a change when hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FIONA - 21 December 2018
" I had a recent booking , not through Auto Europe, that had advertised full to full but was in fact same to same, so not good. I've also booked out a brand new car, with no tolerance at all to any slight mark and was afraid to drive it. However, all in all a great experience with you thank you. "
" I loved the relaced attitude they had yo damage in that, below the size of a £1 coin they wouldn't worry and the car was a year old and certainly not spotless so I felt more relaxed about driving it. Before I left, I ran my hands around each wheel to check for damage and found the w neardidd wheels had been scraped. I went in and told the guy and he just added it so that I wouldn't be charged on my return. On my return, I just handed them the keys saying full up and no damage and they were happy for me to leave for my plane. Oh yes, they are full to full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTHONY - 19 December 2018
" Have always found Auto Europe to be unbeatable on both price and service. I have recommended Auto Europe to many friends. "
" Booked in advance and arrived on time for pick-up, but the car wasn't ready. Waited for around 15 minutes and was then offered a chargeable upgrade to a Kadjar which I accepted. I was then told that there were no Kadjar's available so had to wait a few more minutes till the booked car was ready. This delayed us meeting up with friends for lunch. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JAMES - 19 December 2018
" good "
" The person who delt with our booking had no personality at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DANIEL - 18 December 2018
" Hidden cost of using debit card. "
" No mention on website of additional cost for using debit card if do not have credit card - cost additional £100. If had known this, would have used someone else. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LUTON, GB - Reviewed by ALAN - 16 December 2018
" Easy booking process "
" Good overall experience thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AVI - 16 December 2018
" Inter rent only due to price "
" This is the 3rd time I have opted for Interrent due to price. But they never have the Fiat 500 they advertise. Always something else "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by OWENS - 12 December 2018
" Very satisfied "
" Office was hard to find.No signage visible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CORINNE - 12 December 2018
" Very difficult to talk to anyone at Auto europe especially as the messages are in Portugese "
" Restriction on office hours make it costly to pick up after 6 pm "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by NICHOLAS - 06 December 2018
" A total rip off. Never again if you continue to use green motion. Just there there to abuse customers. "
" A total rip off company. Find damage to vehicle instantly on return even in the dark. How you can be associated with such a company is beyond me. Never again if you use green motion. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by PETROS - 06 December 2018
" U cancelled my car and u didn't gave me my money back "
" I couldn't find the car and u cancelled my car in hours "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIM - 03 December 2018
" In fact, more than just my money back, how about you pay for the alternative travel arrangements I had to make? "
" Your people refused to rent me the car I had paid for. I want my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by VASYL - 02 December 2018
" Auto Europe is a good company. I recommend it to everyone. "
" Dirty cars! I have paid for the C class but got B class instead. They have said that VW Golf is similar to Peugeot 2008. Be careful with the fuel, you won't get a full tank of fuel even if you've paid for that. I went straight to a petrol station and managed to put another 9 liters of fuel in the tank. Avoid this company! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LUTON, GB - Reviewed by CHRISTOPHER - 01 December 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRYAN - 01 December 2018
" Shame that easirent were not as efficient as expected "
" Seemed very disordered on pick up of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by ANDREW - 29 November 2018
" I have rented over 100 vehicles - why do I have to go through the same info I supplied on line with the reception staff - get with the 21stC "
" requested a 7 seater - was supplied with a 5 +2 - not what I requested "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LUTON, GB - Reviewed by SUSAN - 28 November 2018
" My worst experience hiring a car. "
" Arrived at the desk to discover they had no cars available. We were offered an 8 seater van instead of the small automatic I had booked a month or more before. Obviously not suitable. At one time there were 6 customers waiting for vehicles. We had to wait one and a half hours until a car was returned and we were able to continue our journey. The car we received was a manual and not an automatic that I had booked. Not impressed. The staff were very apologetic but had no answers for us, apart from saying at 10.00 that we would have vehicle within 30-45 minutes . We finally received a vehicle at 11.30. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by ALISON - 27 November 2018
" See 3 "
" Shuttle never arrived. V unhelpful when called for help. Need clearer instructions how to get from airport to place. Other people in queue had same problem. Poor and slow counter service despite advising in hurry. Scaring people into taking insurance. Damage on car not recorded properly. No fuel in car and didn't know area. Should be signs from car hire to nearest station. V stressful. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LUTON, GB - Reviewed by JENNIFER - 25 November 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CLARE - 23 November 2018
" No customer services provided, as company policy covers only the company not the customer !!! not willing to bend the rules with customers with problems ! "
" unhelpful staff, unwilling to sort out a problem and offering expensive insurance cover which was more than the car rental to cover holding payment! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARY - 23 November 2018
" All very easy process "
" Process was very easy. Staff friendly. No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 20 November 2018
" See section 3. "
" The pick up at Luton was easy and fast. The drop off site at Southend was not well sign posted and took a while to find. There was nobody at the drop off position. I had to walk to the terminal to find someone to take the keys from me and they were the only person working, so they could not do the check in for me whilst air was there. I was unhappy with this. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 18 November 2018
" very bad experience, never again to use your service. Time waster and why you deduct my money if you can't accept a debit card. "
" If I didn't take the car my money should be refunded, due to 14-day refund policy otherwise your scammer company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by (SIMON) SHIMON ZOHAR - 17 November 2018
" Though I returned the car to Luton Branch without any fault to the car or its rental terms, I haven't recieved as of now any confirmation from the branch as of now. I did send them an Email about it on 15/11/18 as well as phoned them twice and was promised that a reply confimation would be sent to my Email without delay, but to no outcome. Can you please assist in this matter?! Thanks. "
" Though I returned the car to Luton Branch without any fault to the car or its rental terms, I haven't recieved as of now any confirmation from the branch as of now. I did send them an Email about it on 15/11/18 as well as phoned them twice and was promised that a reply confimation would be sent to my Email without delay, but to no outcome. Can you please assist in this matter?! Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARTIN - 16 November 2018
" Everything was very smooth "
" Everything went smoothly. From booking and paying online to picking up an droping of the car. There were no keddy pickup at the airport so we handled everything at europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TUTUIANU - 15 November 2018
" all quick and perfect, great staff. "
" all quick and perfect, great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AVI - 15 November 2018
" Interrent are very cheap on paper, but a nightmare when you come pick up the car, both in terms of how they operate and how you are forced to take the full insurance "
" Debit card wasnt accepted unless I took out the full insurance. Credit card- Diners they didnt accept The car I paid for was a Fiat 500. Second time they didnthave this available. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRYAN - 14 November 2018
" Great service, polite and friendly "
" Very effecient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NICOLA - 14 November 2018
" Overall good apart from the holding deposit! "
" The only thing negative is they reserved £1200 on my credit card.... which takes a month to release, ridiculous amount to take as a holding deposit! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LESLIE - 14 November 2018
" Easirent was very different could not use debt card so had to pay £132 ins for 3 days car hire rip off car was dirty not cleaned inside or out to there credit gave up grade car "
" Nothing but trouble "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LUTON, GB - Reviewed by HALA - 11 November 2018
" amazing deal "
" great prices and very nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RICHARD - 10 November 2018
" See Keddy comments. "
" Vehicle had flat battery on pick-up and had to be changed, hence poor score for vehicle condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LUTON, GB - Reviewed by NIKOLAY - 09 November 2018
" Auto Europe is a large car rental broker, and as such should carefully select its suppliers. If I don't get a refund for the ordeal we were put through, I would not recommend Auto Europe. Choose your suppliers wisely, their reputation is your reputation too! "
" I already raised a complaint and a request for refund. Easirent had one person at the counter, and 7 clients queuing before us. We arrived at 10:00 pm, and left the location at 12:45 am!!! The car on the contract was Opel Corsa, the car we left with - Toyota Aygo. Another person was washing cars, and delivering these, which delayed the whole process immensely. Everyone on the queue had reservation, and none of the cars were ready!!!! Not a single client was served without some sort of a problem, and many were shouting at the man at the desk. The worst, however, was that at 12:00 am we were forced to either accept further charges or to leave without a car, because after the clerk charged us with a fuel deposit of 95 GBP, there were no sufficient funds in the credit card. We were not allowed to use another card, and we were not informed that there will be an extra deposit. So we ended up paying another 90 GBP for lowering the deposit, or we would have left without a car. I cannot imagine a worse scenario for car pick up! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by EMILINE - 09 November 2018
" Horrible experience. "
" It took a full hour trying to get a suitable child seat. 4 different seats later and had to accept the dirty seat with twisted straps as it was their last one. The first seat I was given the buckles wouldn't fasten and smelled of vomit. The second one for a bigger child despite me telling the staff what size I needed, the woman just kept telling me 'she dosent know anything about car seats'. Not the kind of answer I was looking for. Surely they rent car seats out every day the staff should know the basics. The third seat I couldn't get it securely fastened to the car it seemed to be missing a buckle. Also the fuel policy, the car was empty, petrol light flashing and beeping. Lucky to have made it to the petrol station. Also despite me paying for excess insurance with auto Europe, I was informed at the green motion desk it wouldn't cover the excess of anything happened. Is this true? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LUTON, GB - Reviewed by KEITH - 07 November 2018
" Do complaints at all about Autoeurope so far. I just hope they back me up in my dispute with Europecar! "
" I reserved a Opel Astra but was given only a Citroen C3... I had to collect it in the dark and they said to call next morning about any damage. There were a lot of marks nor recorded on the contract that i informed them about. However it was raining so very easy to miss something. On return i was informed i had scratched one wheel. Which i had not... and told i will be billed for it! I am waiting to hear from them. . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 2
LUTON, GB - Reviewed by ROBERT - 02 November 2018
" A little disappointed with the Citreon C3 we were given. The ride was very harsh and I also found the tyre pressure were at 40 psi, very high. The engine was underpowered Next time would go for a longer wheel has car "
" Everything was fine "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 02 November 2018
" Could you give me a break down of the 280 ducted from my account as it is more than I expected Regards John "
" Car was fine and everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AINE - 01 November 2018
" Easy to book, good service "
" Lovely staff at the Luton Airport office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JASON - 30 October 2018
" I will use enterprise again "
" Clutch was too high on vehicle which made for uncomfortable driving. The car was also unbadged.. No sign of Enterprise's. I liked the unlimited mileage and low deposit of £200 very much. Thanks "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CORINNE - 29 October 2018
" Would use Auto-Europe again, always find cheapest deals there. Would avoid Easirent if other companies are close on price. Green motion in Bristol was similar and is excellent "
" I have use easirent twice, first time at Bristol was terrible, this time at Luton better. Their policies are inconsistently applied. I was asked at Luton to provide 2x proof of addresses to match my driving licence which was impossible as I have recently changed my name and moved house and the licence is yet to be updated. My rental was almost refused because of it until I said I was returning overseas in which case I just had to show my return flight details and then the 2 proofs of address were not required. This seems like a ploy to trip up UK licence holders and make money on the no cancellation reimbursement within 24 hours of rental start?? Also we were not asked for the proofs of address at Bristol Easirent - nor have I ever been asked for it with other rental companies. Fuel policy, both rentals I have opted for Full to Full but have been given a car with 1/4 tank of fuel. They mark it as empty and tell you to just bring it back empty and then you've had 1/4 tank for free but the point of opting for full-full is so that you don't have the stress of trying to run down a car who's fuel consumption you're not used to down to a specific level as they won't refund you if you bring it back with more than they give it to you with. Just fill them all up on return and charge anyone who doesn't bring it back full! They were the cheapest option which is why I used them twice but if there wasn't much in the price I would go with another company. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by CHRISTOPHER - 28 October 2018
" Nice car and helpful staff and in a good location "
" Very efficient service. Very convenient from place from our accommodation in Harpenden "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 28 October 2018
" All good. No nasty surprises. "
" One way fee charge is a bit steep "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 26 October 2018
" Easy as always, Interrent are rubbish though "
" Interrent....where do I start? I made a complaint to their customer services email address 2 days ago and I'm still waiting on a reply from them. I booked the vehicle for 2 days and paid accordingly. I did only need the vehicle for about a day and a half. I mistakenly put the return time as 1600 instead of 1800. I arrived back to return it and was charged an extra £60 for a further days rental even though my 2 day rental finished the following day. The staff refused my requests and a female staff member was extremely rude. I was not able to get a receipt for the 31000 refund to my credit card nor was I allowed a receipt for the extra £60 I paid. When I picked up the car I was told it was damage free. I checked the car and it was filthy inside and out. I had to clean the front alloys to find damage and also clean the boot area to find damage. I am sure had I not dome this I would have been charged by them. I will avoid at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LUTON, GB - Reviewed by ADRIAN - 26 October 2018
" I will not recommend AutoEurope to anyone in case they have to deal with a company like Easirent. If AutoEurope continue to provide booking services for a terrible company like this I will never use it again. I will be asking for a refund on the extras I paid for with AutoEurope as the Easirent staff said that it meant nothing to them and as far as they were concerned I'd just paid for a car and nothing else. "
" I arrived at Luton airport and took the bus to the car hire centre. Easirent is not based there so had to go back to the airport and take a shuttle bus to a carpark in a village. Easirent was based in an indistinct portakabin at the back of this carpark and there were a lot of depressed looking people standing around outside. Once I entered the portakabin I understood why. There was a long queue of people waiting for cars and more people coming back inside after receiving significant downgrades. The man in front of me paid for an executive Mercedes and was given a small hatchback. All customers were told that £1500 would be held on their credit cards for up to 2 weeks unless they paid additional charges. The whole process was obviously designed to be confusing and people who were late for appointments were basically paying for stuff they didn't need just so they could get a car and get out of there. I had to pay an extra fee to remove the £1500 hold, even though I had already paid AutoEurope for increased liability. When I finally signed all the paperwork and went outside to collect my car I encountered another queue of people waiting for cars. There were no cars available and we had to just take whatever arrived back. After almost two hours, I was given a tiny Toyota Aygo car. I'm 6' 4" so I would never hire such a small car. I was told I could either take it or wait even longer for the car I ordered. I was already late for a meeting so I just took the car, which I was told had a full tank of petrol. When I was almost out of the gate I look at the fuel meter. It was empty. I turned the car around and went back into the office. They basically took the keys off a guy who was returning his car and told me to take it. The car was not cleaned or checked out in any way. When returning the car I went to leave the keys and rush to catch my flight. The guy on the desk told me to get to the back of the queue. I refused to stand in line and watch my flight take off without me, so left the keys and the car with them. I hope they don't try anything dodgy and I'm keeping a close eye on my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LUTON, GB - Reviewed by JAMES - 25 October 2018
" Nice car, no queues "
" Easy and quick turn around "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAUL - 25 October 2018
" Great pick up and drop off service. "
" Very helpful staff at Londom Luton (Doris) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAUL - 22 October 2018
" Easy to use and good rates "
" Only a couple of scratches noted on paperwork but car was covered in them and also had a dent I door. None of which was highlighted. Need to carefully check car before driving off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by MOHAMMED OMAR - 21 October 2018
" I made the big mistake of not doing enough online reputation checking of Interent in particular. Unfortunately my trip was an urgent medical trip leaving me limited time to check reviews. When I checked later I found a huge number of negative reviews. If my issues are not resolved soon I intend to share my experience on as many social media channels and online forums as possible to help others avoid being cheated by AutoEurope and Interrent/Goldcar. "
" Absolutely terrible. I have rented with all major rental companies (Avis, Budget, Enterprise, etc..) and even with budget rental companies like Greenmotion - but never have I come across a pack of thieves like Interrent. 1. When I booked through AutoEurpe there was no mention of a charge for drivers licence under 4 years. But the booking letter I received later included a penalty of GBP 25 per day for DL's less than 4 years. Free cancellation was also limited to 48 hours before rental date resulting in me not being able to cancel the reservation as well. I ended up having to fork out more than the rental cost for fees due to my UK license being under 4 years. I have an international license for 20 years, but I did not have it physically with me at the time. 2. The Interent agents were very indifferent and did not inspect the car or take mileage at the time of pick up. I had to take photos of the damages, write them down and get them to sign it. I had to also take pictures of the mileage at pick up and drop off. 3. Two days after returning the car, I noticed an extra GBP 65 on my credit card statement. On contacting customer support I was told it was for excess mileage. The mileage allowed per day was given as 90 miles -I used only 71 miles. Agent on the phone insisted it was 90 KM. However, the rental agreement had it as 90 miles in black and white. I had to end up sending a copy of the rental agreement and photographic evidence of before/after mileage to cs@goldcar.com. Still waiting for resolution. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LUTON, GB - Reviewed by PAUL - 21 October 2018
" Very fine "
" Had to wait one and a half hours for them to open office after the opening time .. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AMIT - 17 October 2018
" Staff not helpful at all "
" Got vechile after 4 hrs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LUTON, GB - Reviewed by ANDREW - 16 October 2018
" I fully recommend to others. It was very cheap and pleasant rent. "
" Green motion are very helpful. Their station is very near to Luton airport, with 5 minute bus shuttle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CATHAL - 15 October 2018
" thumbs up "
" When I dropped the car back there was no one available to inspect the car and I was told to wait by the manager. He also told me I should have arrived earlier!! although I wasn't to know that he was understaffed or going through a busy period. He was condescending and stated that not only did the waiting customers but he didn't understand what I wanted him to do!! which was to checkin my car. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 14 October 2018
" I've given vehicle condition a 9 because there was an empty shampoo bottle in the boot when I collected it. "
" hard sell on vehicle collection to upgrade car and upgrade insurance :-( vehicle drop off was very good. low waiting times at both. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MARTIN - 13 October 2018
" It was a great experience! The car was excellent, the attitude of the staff was very friendly and useful. The staff was very expedient and polite! Thank you! "
" I'm very pleased with the rental of the vehicle. It was very expedient and the staff was very polite and good to us. The car was brand new! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by XIAOYI - 10 October 2018
" NEVER TELL IN ADVANCE IN EMAIL WHAT DOC SHOULD BE BROUGHT, WHICH LED ME CANNOT GET THE CAR "
" NOT SURE WHY ASK ME TO SUPPLY TWO PROVE ABOUT ADDRESS. NEVER EXPERIENCED BEFORE "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by MEAVE - 08 October 2018
" Autoeurope have been very professional and reliable. I would politely request you remove Greenmotion from your list of providers in the UK as they are not reputable and the spoil reputation of any company associated with them "
" I was doing a one way hire. Europcar Luton gave me their most under powered, least favourable car to hire when they knew I was dropping it back to Europcar Stansted and was travelling around the South coast of UK. Unimpressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LUTON, GB - Reviewed by JANYCE - 06 October 2018
" It was all good. They were polite and efficient. It would be good to get feedback that everything was ok with the car and my credit card was not going to be billed. "
" There was an issue with paperwork and once I had rectified it by e mail I had no correspondence to say everything was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BOGDAN - 30 September 2018
" Everything was perfect. "
" The girl on the front desk, I don't remember her name (maybe Tamila), was very helpful and nice with us. The car was amazing and fullfil all our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 29 September 2018
" All good "
" Collection of the car was very good and easy helped by staff member Mohamed, he is a credit to Interent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROGER - 29 September 2018
" It was what it says on the tin "
" Staff were v helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CSABA - 26 September 2018
" All went smoothly. "
" Overall a good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUTON, GB - Reviewed by LAMPROS - 19 September 2018
" I was asked for two proofs of address to pick up vehicle, which I don't think it was mentioned in the terms in the voucher Auto Europe sent me. Was asked for £1500 deposit and NOT £1250 like the voucher said. If I didn't manage to find proof of address and didn't have enough balance on my credit card would not have been able to pick up car, therefore I won't use Auto Europe again and would not recommend it to anyone. Also, additional driver charge was different that what stated when doing the booking. "
" Was bit slow but was ok "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 12 September 2018
" Very good experience apart on return the bloke tried to blame me for damage to the wheel trim "
" Website didn't inform us about all the necessary paper work to take with me "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LUTON, GB - Reviewed by AZEM - 12 September 2018
" AutoEurope very efficient, Greenmotion not so much! "
" Counter staff rude. Long queue. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LUTON, GB - Reviewed by THOMAS - 10 September 2018
" Can you please help me raise a complaint with green motion as i have yet to receive my deposit back? "
" I would like to make a complaint. Not only could the staff not identify the damage that was on the form they said there was new damage to the vehicle and only after I had to pay over £300 which wasn't taken out of the initial deposit they then offered me excess protection for only £50 for the year. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GAIL - 07 September 2018
" Easy and quick to book. "
" Staff were friendly and helpful but car wasn't clean, no water in the windscreen washer and petrol tank was empty even though when booking I booked full to full. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LUTON, GB - Reviewed by AVI - 02 September 2018
" great service and good car "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CORINNE - 01 September 2018
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHELLE - 31 August 2018
" Excellent. "
" Very efficient and very good value. An all round pleasant experience to deal with Green Motion, will certainly consider renting from them again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AMIT - 31 August 2018
" We were told to pay for the damage on the car which were not responsible for. We wanted to get a complete inspection of the car both on collecting and returning the car and this is what happened: Upon collecting the car: your person showed us some pictures on iPad about the damages on the car. He browsed through 7 to 8 pictures quickly which of course we couldn't remember. Upon returning the car: there was no one to assess the car and we were asked to just drop of the keys because you guys were busy. We have a baby with us and I have a fantastic history of driving anyway. We will never drive rough and damage the car. This is very unfair to not check and then pass the blame to us. "
" We were told to pay for the damage on the car which were not responsible for. We wanted to get a complete inspection of the car both on collecting and returning the car and this is what happened: Upon collecting the car: your person showed us some pictures on iPad about the damages on the car. He browsed through 7 to 8 pictures quickly which of course we couldn't remember. Upon returning the car: there was no one to assess the car and we were asked to just drop of the keys because you guys were busy. We have a baby with us and I have a fantastic history of driving anyway. We will never drive rough and damage the car. This is very unfair to not check and then pass the blame to us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LUTON, GB - Reviewed by ANA - 31 August 2018
" It should be more clear that a custumer needs to pay 1200pounds with one card on spot. Many people have limits on their cards, and then things get complicated. "
" It's great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MILLICENT - 30 August 2018
" Once my deposit has been refunded I am lodging a formal complaint. "
" There is no bus from the train station, this is advertised on the website. I still haven't had my deposit refunded. There is no indication that a proof of address is required which called unnecessary stress. The assistants were rude and abrupt and gave not options about insurance. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LUTON, GB - Reviewed by KERRY - 23 August 2018
" Overall experience I can not fault - Car well presented and clean, just no fuel. Only issue I had was the Fuel - Car had little fuel (empty Tank - 30 miles) so caused stress when finding a petrol station when not used to the area. "
" Smooth and fast Car hire - well informed and lovely staff. Green Motion is outside the main airport at the Hilton but bus easy to find and free when Green motion Car rental agreement is presented. Hassle free away from airport traffic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by MAGDALENA - 22 August 2018
" na "
" provided car with slow puncture in a tyre; no spare tyre provided, no car informaiton book provided to check what the showing on the dashboard sins may indicate ie tyre problem "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LUTON, GB - Reviewed by ROGER - 21 August 2018
" The agent at the airport wanted to charge a £800+ deposit. The terms said £400. I chose to give up on the rental. I would ask for money back, but don't know how. So I'll write off as a bad experience. I rented a car from an alternative vendor. "
" The agent at the airport wanted to charge a £800+ deposit. The terms said £400. I chose to give up on the rental. I would ask for money back, but don't know how. So I'll write off as a bad experience. I rented a car from an alternative vendor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by OLIVER - 20 August 2018
" Customer care absolutely disgraceful , happy to take money from debit card then refuse 2 methods of payement for deposit , why take debit cards at all if your going to leave people stranded !!!! 2nd time auto Europe has done this to me !!!!! I'd never recommend them as they were happy to level me stranded on a technical detail hidden deep in the small print where it also says may take debit card , why can you pay for car with debit card then , total scam !!!!! "
" Allowed to pay for car with debit card but refused it as deposit , then refused to accept my fathers card , so left us stranded !!!!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by CHEY - 20 August 2018
" I will recommend Auto Europe if you remove Easirent - you should care about the quality of the experience your customers get. "
" This was the worst car rental company I have ever used. The car wasn't as described, and was covered in dents, hadn't been cleaned, and didn't even have a full fuel tank (despite us paying an amount to bring it back full as it was delivered). It took over an hour for them to get the car from the time we arrived, the car seats for the kids were stored in a shed - we were told to go find the car seats we wanted ourselves (they were all in a big mess - upside down, broken, dirty - I managed to find 2 seats that were dirty but not broken). It was absolutely terrible. I'm surprised you have this company on your books. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by ANDREW - 14 August 2018
" I phoned Auto Europe when I arrived home and informed them of the lack of a car and told them to refund the money immediately. The money came out of my account 2 days later. A week after this the money still has not been returned therefore I reported this as fraud to my bank. There is no tick box for theft. So as far as I am concerned Auto Europe is a criminal organisation. "
" Easyrent had a queue of 7 in front of me at the time allocated for me to collect the vehicle. The staff on the desk told everyone in the queue that no cars were available. I then left the office. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by FRANCES - 10 August 2018
" As above "
" Only negative comment is how busy your office was when I arrived at Luton - but your staff their best to handle the waiting customers "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IDA-MARIA LANA - 08 August 2018
" We were not able to get the car as we only had a credit/debit card and could not use a card that was not in the drivers name, which we werent advised of beforehand. Ended up having to make a complete new booking with Green motion who were really helpful. I asked Auto Europe for a refund and hope to receive this soon. "
" Green Motion staff were really helpful given the situation that we werent able to get the car we initaly booked "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LUTON, GB - Reviewed by WILLIAM - 06 August 2018
" Great service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SHONA - 03 August 2018
" Easy to book and car ready and waiting on my arrival. "
" First time I have hired a car, but with Hertz (Luton Airport) it was extremely easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 03 August 2018
" Directions on how to get to car pick up office were confusing and not clear. would be good to have small map/direction for when you arrive at the car hire centre. "
" Arrived early but staff made efforts to provide a car in short notice. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SIAN - 03 August 2018
" Cheap deals "
" Very professional, helped answer all questions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LAWRENCE - 02 August 2018
" I rented a nearly new car for 5 days in Luton Airport and I had no problem with it. Returning the car was very easy and the staff were friendly. "
" Staff were friendly, price is reasonable and the booking experience was smooth. I would highly recommend Green Motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ADAM - 29 July 2018
" N/a "
" There was an option to book a car fiat 500 and there was a special rate for this renral but I was given Hyundai i10 which was a cheaper option. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIJIN - 27 July 2018
" I wish i could say i will book with Autoeurope again for its competitive. But I cant as I lost money for a car i did not use and had to pay more to get another car from another vendor. Not fair at all "
" Very very bad. I was not given a car. which is a breach of contract in a sense if I a am not refunded back. Its sad how in this day and age, without using a service the customer is still charged all in the name of prepaid method! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JONAS - 27 July 2018
" Got serviced at the counter super fast and it was all very good "
" Fast and reliable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRIS - 27 July 2018
" The worst car hire experience ever. Awful way to treat customers. "
" You canceled my booking without good reason (you claimed card was declined, but it wasn't) and you did not notify me that you had canceled my booking. I was left stranded at Luton with no car The customer service was poor and expected me to wait an additional 2 hours to rebook (this was not possible for me, with my planned schedule). I had to book a car with a different company (which I expect you to pay for). I have raised a complaint with your customer service, but 5 days later you have not replied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JAMIE - 26 July 2018
" Good price and worth the additional shuttle bus ride "
" Read some bad reviews online. Not ideal having to take a local bus from airport with baggage but service and price were worth it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SUZANNE - 26 July 2018
" Worse car hire company I have ever used "
" Counter staff inefficient. Sent to wrong bay and when told the staff it wasn't there they said probably in a bay nearby. The agreement listing damage was incorrect. They tried to steer me to a costly upgrade even when I insisted on the car I had booked. Consequently too much time of wasted. True to say the one and only time I will hire through Interent: "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LUTON, GB - Reviewed by ANDREW - 26 July 2018
" No real comments about auto Europe other than don't recommend easi rent they are cowboys! "
" Horrendous experience for the second time. Will never ever use again at Luton. Turned up on time, had to wait over 45mins for car which we were told was being cleaned. No idea why it wasn't ready! Then when it did arrive was told they didn't have time to clean it properly, found chips and m and m's in back seat, not clean at all inside, outside just sprayed with hose. Huge dent in door of car so not very appealing. Witnessed lots of other renters in same situation, very disgruntled also. Staff on desk were hopeless. Will never EVER use again, and definitely NEVER recommend. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LUTON, GB - Reviewed by DARRON - 26 July 2018
" You are thieving bastards. No car and no rental fee back. "
" Cheap rental my are. I had to cancel when the rental company added on surcharges that I couldn't afford. So no car and you guys have still taken the money for the rental. I feel I have been robbed by you. I tried to resolve this over the phone and got a pile of legalese and policy from your helpdesk that was no help at all. As far as I'm concerned you are thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by LORRAINE - 25 July 2018
" Never really had issues before like the above. Having said that it was usually Hertz or Europcar that the hire was from. Also due to all the changes, licence and DVLA wise this also contributed to all the confusion. Mabe the terms and conditions need to be highlighted more re the changes. To have to provide, a photo licence, proof of address, passport, NI number and a further DVA number, to prove no points on the licence at time of pick up is just too far. Surely all these things could be done online on the booking form. Not sprung up on you ,when your flight has been delayed by three hours, all you want to do is pick up your car and go. Also does seem that the original "cheap price" hides an upselling opportunity, because of the credit card issue, we had to pay another 18.00 per day, so not a great bargain after all. All in all it does make me think twice about recommending Auto Europe and or using your services again. "
" All in all just not a pleasant experience. 50 mins to do paperwork and pick up the car. Just all very procedural. Customer service skills nil! Every pik up seemed to be taking the same time and all very disgruntled customers. Green Motion are doing nothing for Auto Europe's reputation. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LUTON, GB - Reviewed by ALASTAIR - 23 July 2018
" auto Europe OK but interrent poor "
" There were 2 staff but only one was serving and there was a back log of 10 people waiting. It took 30minutes to get the car picked up and the staff did not even check the vehicle before handing over the keys. Interrent is always very slow and poor service. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LUTON, GB - Reviewed by HEIDI - 20 July 2018
" I did not get a car when I arrived at the service desk in Luton. Even though I had prebooked and prepaid this. Apparently my Maltese HSBC Bank debit card was not an accepted method of payment, even though this is the card I used to book it with. Very unfriendly lady at the counter as well, very unwilling to help. "
" I did not get a car when I arrived at the service desk in Luton. Even though I had prebooked and prepaid this. Apparently my Maltese HSBC Bank debit card was not an accepted method of payment, even though this is the card I used to book it with. Very unfriendly lady at the counter as well, very unwilling to help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by SIMON - 19 July 2018
" I just did!! "
" Appalling service - waited for 2 hours to pick up a car that had not been cleaned and had a broken wing-mirror as well as a multitude of scratches around the body. I was given the ultimatum that either I take the damaged car or come back the next morning. Drop off counter opened 20 minutes late (I had an early flight and needed to drop off at 6am) £1250 was preauthorised against my card for damages which is still not repaid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by DAVID - 16 July 2018
" All went as it should. No problems and no hassle. "
" All went as it should. No problems and no hassle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BEN - 12 July 2018
" I booked a car for a 10pm pickup but was g advised that the office shuts at 10 and I would have to pay £36 or £75 as my plane was delayed. I then couldnt cancel. I wouldnt have booked it if I had known,whats the point in choosing a pick up time if the price will change after booking because of the pick up time- despite the fact I was charged a full days rental for using the car for 2 hours of that day? Its daylight robbery "
" Car had no petrol on pick up it was in the red. Also had warnings whilst driving of tyre pressure,I dont expect to rent a car & have to pump the tyres up Car was also fairly dirty on the outside "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LUTON, GB - Reviewed by ELIEZER AHARON - 12 July 2018
" EASY "
" had to wait from 3.30am till 5.30am to get my car! I got smaller car than what I booked for! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LUTON, GB - Reviewed by BRENDAN - 10 July 2018
" Excellent service all round, but you might need to do better vetting of the car rental companies, or at least this one! "
" The car ordered (large) wasn't available on arrival. Having no other option given the timing, I took the car available (economy, small) which hadn't been cleaned. No apology was provided at any stage. I'm over it now, but at the very least, AE should recoup the money paid. If that came back to me as a voucher, I would be more than happy as I use you frequently. Continuing to offer AE clients access to Easirent looks bad for AE's brand. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LUTON, GB - Reviewed by GARY - 03 July 2018
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUTON, GB - Reviewed by MARIA - 02 July 2018
" Car had warning about oil change popping up on dash reported it to the staff and it was nothing but could of done without it. "
" Staff very good. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by GABRIEL - 01 July 2018
" It was a complete disaster. In the future I will be hiring cars from a proper company. "
" They charged me an additional 36 pounds because I arrived after 11 PM, although the office was open and they were working. When returning the car on the 27th June there were minor scratches on two of the alloys. I explained to Saleh the office administrator they were caused by potholes in the road. I also pointed out to him that almost all the other cars in their rental fleet had these scratches which they did not bother fixing. He told me that because I received an almost brand new car I need to pay for any damage even if these are minor damages which are routinely overlooked. I was screwed because I received a brand new car !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TOM - 30 June 2018
" Interrent are a liability. I now have grave doubts about Autoeurope reliability. "
" Initially informed that they did not have automatic and we would only get manual, we insisted, and they 'found' one. Then informed that additional driver is £12/day and not £8/day as printed on you booking sheet/voucher. They said it was your mistake and we should take it up with you. Had to pay £12/day or no car. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ALEX - 28 June 2018
" No problems except finding depot to return rental Excellent cheerful staff. "
" Excellent service would it be possible to provide map coordinates for returning rental? Due to confusion on returning rental as brought from Airport by bus to Rental depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by AMANDA - 27 June 2018
" Online booking was easy and green motion efficient altogether a pleasant experience "
" Have used them on a number of occasions and over a couple of years they have developed into an efficient car hire company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GLORIA - 27 June 2018
" Purchasing insurance through Auto Europe should be made clear that it is different than through Green Motion. Dislike having to pay for accidents upfront and then have to get reimbursed through AE. "
" Check-in process took way too long. Waited nearly an hour for two employees to serve the 4 customers ahead of me. Other than that, everything was 10/10. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RODNEY - 25 June 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MATTHEW - 21 June 2018
" I would struggle to recommend Auto Europe. No indication of the late drop-off charge until the second page of the car voucher AFTER my purchase. I flew in at 10pm so I was always due to arrive 'out of hours' and the charge should be more prominent. It felt like a con "
" Green Motion were good and dealt with me, when I was tired and frustrated with Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SHIVENDU - 20 June 2018
" no comments on auto europe. "
" I couldtn hire the car, as the flight arrived late after a delay. It was after 10:00 and Greenmotion did not have anyone answering phones. The office is also not closet to the airport, a bus needs to be taken and is neither alongside other hire companies .So if there office is closed, one can go next door to other. No in Luton airport I would have to take a bus back to airport and then take a second buys to other rental companies. So on end i couldn't find anyone on phone and there did not seem to be a point to go and check if the office had late staff. I took alternative options. I also read reviews online and greenmotion has lot of scare/scam stories. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by OLIVER - 18 June 2018
" Good "
" Overall good. Fuel was marked as full, but only 3/4 of a tank. I spotted this and the staff at luton modified the paperwork. If I had not noticed I would have had to return the vehicle full. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUTON, GB - Reviewed by TALLIS - 16 June 2018
" Which "experience"? "
" Understaffed: I had to wait an hour to get the vehicle. Those behind me in the queue had to wait much longer There were also hidden costs, such as out of hour fees which didn't appear when I booked "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LUTON, GB - Reviewed by MALIKA - 14 June 2018
" The cost of rental was extremely great value. I was having trouble getting a rental on a weekend and this company had cars available. "
" The cost of rental was extremely great value. The car was a new car (2018), so drove well. My only complaint is that the car could have been better cleaned. Don't get me wrong, the car was not dirty. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VALDIS - 13 June 2018
" See above "
" Tank has been filled just 3/4. Unfortunately noticed only when was on the way only. Returned full of course as agreed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTANAS - 12 June 2018
" Cheap car hire companies usually lack quality. "
" Waited 1.5 hours for my car to be taken from car park to me. And that's after signing all documents. Then they wanted to sell me insurance eventhough i already had it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by RAMY - 09 June 2018
" I think I should rent cars directly from the source because it didn't seem like they took your reservation or insurance seriously "
" I had purchased insurance through auto Europe when I arrived at easirent they said that insurance doesn't mean anything to them and they told me I either have to deposit 1250 pounds or buy another insurance for 42 pounds, which I did. I waited for an hour to get the car, there was one guy working and instead of handling each customer he was juggling all customers. When the car came, it was dirty and the left mirror was cracked. The guy how was checking the condition of it tried not to mark it and said it is ok because I bought full coverage insurance. Dropping the car off was as a bad but wasn't efficient either. I had to wait for another guy to come and inspect the car and then waited for the shuttle for 30 minutes. Overall very shady operation, I felt like I was bullied into buying the insurance and the amount I paid for the insurance is excessive, I typically pay 8 to 12 pounds for a daily coverage, 42 felt like a ripoff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LUTON, GB - Reviewed by SIMON - 31 May 2018
" Ok "
" Only just anouth fuel in it to find a garage in a place we dont no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by PAULINE - 18 May 2018
" Efficient process "
" Good car at a reasonable price "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VYTAUTAS - 15 May 2018
" I am still waiting for my deposit to see if everything is ok "
" At the drop off, there were no visible personnel to get back and at the counter they told me just to leave keys (and as I was hurrying to plane i did that). I am waiting now for refund of deposit. If it is possible to know, when I can expect that? Besides this, everything was fine (at pick up a bit too slow) "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LUTON, GB - Reviewed by THEDDY - 14 May 2018
" The incident described about totally ruined my visit to York. My trip there from Luton took more than 12 hours, six of them just to wait for the next bus. "
" I could not rent the car. They told me that my driving licence was not international. It is The same licence I have always used in the US and in more than six European countries. I would like to have my money back "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NORMAN - 12 May 2018
" Instruction to report to Hertz desk?no signs to indicate where it was Shame Otherwise all good. "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GLORIA - 10 May 2018
" At this moment in time not happy with communication from green motion.God knows how much this little dent will be as it was slight but suddenly seems to have a scratch there as well and I can't prove it because I was shocked to see it there's when I dropped it off so I am questioning it.I should have taken a photo .I hope they are going to try & stich me up . "
" Had a little dent in car while on hire ,trying to get communication with green motion is not good,asked 3 times for photo of dent as I didn't take one,and now there's a scatch mark there as well not of my doing not happy about things. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LUTON, GB - Reviewed by TIMOTHY - 10 May 2018
" The time before last when I hired from Green Motion at Stanstead on return They informed me that one of the wheels was different to the other three and that the inflation kit had been used. On collection I did not check to see if all the wheels were the same make! Nor did I check under the boot to check the inflation kit. Am I supposed to do an MOT? The result was ,when the office checked properly it was the previous customer. A lot of time wasted. Last year at Liverpool I waited an hour to be picked up along with another couple who had waited two hours! In eight days I have one more hire in Bristol and it will be the last. "
" Because we arrived more than two hours late for collection of the car we were told the booking had been cancelled.. I cannot find anything in the terms and condition that states this. Because the booking was cancelled I had to pay the walk up price which as over twice as much, so there was obviously a car available. Total con. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LUTON, GB - Reviewed by WILLIAM - 09 May 2018
" Spend more time preparing vehicles for the customer than having your staff trying to sell add ons. "
" My car had been hurriedly prepared,and consequently I drove around in an untidy car externally that had not been washed properly. It looked terrible. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LUTON, GB - Reviewed by ANTOINE - 04 May 2018
" I booked this dealer/car specifically because it came up in the search an airport pick up - not a shuttle bus. This was critical for me to get on time to my meeting, Yet I had to take a shuttle. I lost 20 precious min because of this and had to rush to my meeting / leave earlier to bring the car back. Because of your misinformation, the time lose and the hassles I politely ask you to refund me 30euros. and to correct this for future customers to not have to deal with this error. "
" 10-15 min to do the paperwork ... "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 04 May 2018
" I don't appreciate being cheated. I've since read a lot of negative reviews about your practices so I won't be using your service again. "
" I was charged an extra £154 because I didn't have a credit card to cover the insurance excess. I thought I'd bought a waiver at the time of booking but they said it's only an insurance policy to cover the excess and is usually very difficult to claim from. The car hadn't been cleaned and I realised it hadn't been refueled after I'd signed for a full tank. The car was great, but the the rental experience was very poor and it's put me off ever renting a car again. It cost me £100s more than I was expecting. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LUTON, GB - Reviewed by MATTEO - 03 May 2018
" Just make sure to have all the docs needed to hire the vehicle and return car full for full "
" Great prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROWSHAN - 28 April 2018
" I had to rebook the vehicle for another week. Adviser over the phone said he booked it exactly as I did previously. But I was told by green motion it was booked for a lower category "
" I was told I have booked through a 3rd party so will not be covered by excess protection. I did not understand why I had to show both a driving license and passport. The car I received has a huge dent at the back, rattling engine "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LUTON, GB - Reviewed by PAUL - 28 April 2018
" Firstly my sincere thanks to Hugo atAuto Europe for sorting out the nighttmare that Green Motion created. When I arrived at the Green Motion office in Luton, I was told they could not supply me with a rental car and I really did not understand why as very little reason was given by the member of staff. Luckily I was able to phone Auto Europe and having spoken to Hugo who was able to change the booking to UK 4434231 and after all the inconvenience and lack of care caused by Green Motion, I was able to proceed to the Easyrent office at the Airparks in Slip End & get a car. I write this because I feel that this should go on record. As I travel abroad a lot I rent a car regularly at Luton airport and have never experienced anything like this. It was the first time I had used Green Motion and it would not wish to take the chance of using them again. Please accept this as constructive criticism and once again my thanks to Hugo at Auto Europe for sorting the problem out so promplly & efficiently , so full marks to them "
" Firstly my sincere thanks to Hugo atAuto Europe for sorting out the nighttmare that Green Motion created. When I arrived at the Green Motion office in Luton, I was told they could not supply me with a rental car and I really did not understand why as very little reason was given by the member of staff. Luckily I was able to phone Auto Europe and having spoken to Hugo who was able to change the booking to UK 4434231 and after all the inconvenience and lack of care caused by Green Motion, I was able to proceed to the Easyrent office at the Airparks in Slip End & get a car. I write this because I feel that this should go on record. As I travel abroad a lot I rent a car regularly at Luton airport and have never experienced anything like this. It was the first time I had used Green Motion and it would not wish to take the chance of using them again. Please accept this as constructive criticism and once again my thanks to Hugo at Auto Europe for sorting the problem out so promplly & efficiently "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by SAID - 26 April 2018
" Want extending my hire for other week but no options "
" Waiting to long for peck up the car and the not clean "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LUTON, GB - Reviewed by TERESA - 04 July 2015
" It would be more helpful if I knew in advance that the company would be Enterprise and not Alamo as on all your paperwork "
" Enterprise charged £300 security deposit to my credit card. Most other companies log it against your card without actually charging it. Although they did refund it several days after the end of the rental, this will now appear on my next month's statement. I therefore had to pay the £300 and now have a credit of this amount which will take me several months to spend. GOOD FOR THEIR CASHFLOW BUT NOT FOR MINE! "
LUTON, GB - Reviewed by RADU - 30 June 2015
LUTON, GB - Reviewed by RUDOLF - 20 June 2015
" Three days duration for the rental extension, no email response, no phone call back after leaving of 5 messages. In rental conditions and terms I can see, that after 6 day rental is expecting empty tank, you have debited my account with full tank. Why? Can't recommend you company, will choose another. "
" Three days duration for the rental extension, no email response, no phone call back after leaving of 5 messages. In rental conditions and terms I can see, that after 6 day rental is expecting empty tank, you have debited my account with full tank. Why? Can't recommend you company, will choose another. "
LUTON, GB - Reviewed by CHRIS - 19 June 2015
LUTON, GB - Reviewed by PAMELA - 18 June 2015
" Website was straight forward, but had asked for on airport car hire, but on arrival in Luton had to go to carhire centre by bus. "
" Service was very slow, agent had to log into a different system in order to process booking. Girl on next booth managed to serve 5 people in the same time. Daughter had an interview and this held us up. "
LUTON, GB - Reviewed by ROSEMARY - 17 June 2015
" Always very happy with the service. Have used Auto Europe for years now and have never had any problems or nasty surprises! "
" Man on desk very helpful, gave us all the necessary info without having to ask any questions. Someone there too when we brought back the car. "
LUTON, GB - Reviewed by JOHN - 16 June 2015
LUTON, GB - Reviewed by MANFRED - 12 June 2015
LUTON, GB - Reviewed by JEFFREY - 12 June 2015
" Apart from the fact that no-one thought it necessary to tell us that Alamo had been bought out by Enterprise and we had no idea who we should have collected the car from. It seems that some people booking with Alamo were diverted to Enterprise and others to Eurocar. A courtesy email would have been nice. "
" Apparently Alamo doesn't exist at Luton airport but was bought out by Enterprise - complete surprise to us! "
LUTON, GB - Reviewed by SARAH - 08 June 2015
" "You get what you pay for". I opted for a cheap service and that is what I got. Next time I will hire from a reputable hire company. "
" I paid for additional insurance which (I thought) would negate the £1,250 excess. I was wrong. As I didn't have the capacity on my credit card I had to pay almost double the original rental quote just to reduce the excess to £500. "
LUTON, GB - Reviewed by ADAM - 02 June 2015
" Amazing service ! i travel on business and rent cars via this service which is professional, the staff are helpful and polite and know their industry. i highly recommend them and will carry on using this service. Thank you to all the team !!! "
LUTON, GB - Reviewed by DAVID - 01 June 2015
" When we went to hire the car they Lady there charges us 30 pounds for fuel on our debit card , but then a man took the car to put fuel in , only to return saying the garage did not have much fuel so he only put 10 pounds in and the othe 20 pounds would now be frefunded back to our card , we are still waiting for this refund ,but also we then had to put fuel in our selves on the motorway at a very high price. PLEASE SORT OUT REFUND ASAP thanks "
" When we went to hire the car they Lady there charges us 30 pounds for fuel on our debit card , but then a man took the car to put fuel in , only to return saying the garage did not have much fuel so he only put 10 pounds in and the othe 20 pounds would now be frefunded back to our card , we are still waiting for this refund ,but also we then had to put fuel in our selves on the motorway at a very high price. PLEASE SORT OUT REFUND ASAP thanks "
LUTON, GB - Reviewed by JAMES - 19 May 2015
LUTON, GB - Reviewed by CHRISTINE - 15 May 2015
" If you cannot provide the car of choice and the customer has to accept a lower rate then the person should get an automatic reduction whether the person booked with AutoEurope direct of via an agent. "
" Same comment as above "
LUTON, GB - Reviewed by ALISTAIR - 14 May 2015
" Arrived at luton expecting rental to be near airport. Directions were to get on Airways bus but no mention of which bus stop...we asked around and were told to stand at stop 1(should have been no 12).Eventually got to stance 12 and waited...and waited for bus. Time was now 9.20 and no bus had appeared. Phoned number on our booking document (Easirent) and were told office closes at 9.30pm and bus was nothing to do with car hire firm?? Begged lady to stay open for us which thankfully she did. Bus eventually arrived but driver told us that he wasn't going to any car hire place but to an airport car parking area. After 25 minutes we arrived and found easirent office.The whole experience was chaotic! "
" As explained above we had to beg member of staff to stay open for us due to the fact that the rental was miles from airport and required a bus transfer which took 20 minutes to arrive and 25 mins travel time.Lady kindly stayed open for us. Car was fine once we eventually got it! "
LUTON, GB - Reviewed by GABRIEL - 11 May 2015
" When you have to choose one from 10-12 other companies on the market it means you agree with the conditions you have at first sight when you have seen the website( prices, extra insurances, guaranties, type of the car). When arrived you have found that : the car is not the brand you have expected, extra taxes hidden carefully when you do the booking. It is not fair at all. I have paid for a car before seeing " the new" conditions on site and the brand of my car was unacceptable for me. Guarantee taken was not mentioned on the website; taken in a blink of an eye and probably is going to come back in my credit card after more than one week. Not fair at all. "
" For future : 1. Please let us know all your requirements regarding the amount we need to pay and do not ever come with hidden things. 2. Please provide what you promised when booking was accepted. 3. If a guarantee has been accepted by both sides give me my money back exactly in the same period of time you need when taken. Do not use my money for your needs. I do not care about a bank: I signed an agreement with a rental car company: as long as they were able to take in a blink of an eye 500 pounds from my account, when the car was back and the conditions accepted by the rentals I need my money back in my account in the same blink of an eye. Fair or not? "
LUTON, GB - Reviewed by DUSAN - 10 May 2015
" The car was ok, and I was given a Hyndai i10, but with automatic transmission instead. So I asked for a replacement with manual, and they provided one. The car was ok, but I took extra time and I had to wonder around parking lot with an agent to actually find the car. All in total, 30 mins wasted. Also, the agent at the Interrent tryed to sell me supercover, I said that I have already purchased super cover with Auto Europe and didn't want to pay for the same thing twice. Don't know why are they trying that. I did not purchase the second supercover. "
LUTON, GB - Reviewed by JACK - 09 May 2015
LUTON, GB - Reviewed by NADEJDA - 07 May 2015
" Very unhappy about not being transparent about charges for the different location drop off. These "local" charges amounted for more than the actual rental. This is on the line of hidden/ small print charges. This should have been incorporated in the full rental charges. Really not happy iwth the Auto Europe handling of this. "
LUTON, GB - Reviewed by ALAN - 05 May 2015
LUTON, GB - Reviewed by ANDREA - 03 May 2015
" I had to phone up to ask about something and the Auto Europe customer service was excellent. "
" straight forward, very very charming and helpful staff "
LUTON, GB - Reviewed by MICHAEL - 30 April 2015
" Good choice of vehicles to choose from. "
" Pleasant staff, brought car to us from parking to their office ready for our journey. "
LUTON, GB - Reviewed by ANTHONY - 14 April 2015
" Wonderfully competitive rates. Will use again and again. "
" I dont understand why they charged me £300 which they then give back. No think it's sharp practice and you should also tell your clients that this will happen. By the way I'm still waiting. "
LUTON, GB - Reviewed by MARIAN - 06 April 2015
" Whole process from online booking to return of car was easy and hassle free. "
" Excellent service, the staff at Luton were friendly and helpful, and the car was clean and in very good condition. "
LUTON, GB - Reviewed by JOSE - 30 December 2014
" The staff at Luton were excellent, efficient and very helpful. "
" I do not understand why car hire company's never have mats on the floor of the cars. Even thick paper ones would be better than nothing. It is extremely difficult in bad weather to try and not mark the floor carpets. The car was perfectly clean but surely a mat would make it better for everyone especially the person who has to clean the cars. "
LUTON, GB - Reviewed by DENNIS - 22 December 2014
" I have been using Auto Europe regularly over the past several months and am finding their service to be of a fairly high standard. "
" I was disappointed with the Enterprise Hire company, as my experience in bringing the car to another location for drop-off was somewhat unpleasurable, although the service was good in collecting the car. "
LUTON, GB - Reviewed by STEPAN - 08 December 2014
" Fast and reliable service. Satisfied. "
" NO delays- which is important for me. Good service. "
LUTON, GB - Reviewed by CSABA - 04 October 2014
" They were friendly and helpful went all skillfully "
LUTON, GB - Reviewed by COLIN - 06 August 2014
" Well done. "
" My family and I were very pleased with Easirent service. I shall be happy to pass on favorable comments to friends & associates. Thank you & I look forward to hiring with you again. "
LUTON, GB - Reviewed by ANNE - 08 June 2014
" Auto Europe is fine, but Easi Rent was too far from the airport. "
" Too far from airport. "
LUTON, GB - Reviewed by GLENN - 28 April 2014
" Easy to use website that always finds me a great offer. "
" Friendly and informative staff - excellent service. "
LUTON, GB - Reviewed by DEAN - 03 March 2014
" The service was 1st rate. "
" All the staff were really fiend.y and efficient. I couldn't have asked for anything better. Jake especially. "
LUTON, GB - Reviewed by JEREMY - 28 January 2014
" Very attentive and refreshingly professional service in what can often be a very murky car rental World. "
" Very friendly and relaxed to deal with, straightforward professional service, I would like to deal with them again. "
LUTON, GB - Reviewed by JEAN-MICHEL - 08 January 2014
" Have booked with Auto Europe at least 6 times, am always very pleased with the service. "
" Extremely pleasant, polite and helpful. "
LUTON, GB - Reviewed by PAUL - 13 December 2013
" Great website with clear details of the individual offers. "
" Very friendly and attentive service "
LUTON, GB - Reviewed by LINDA - 17 July 2013
" Friendly and efficient "
" Excellent car - well valeted and presented "
LUTON, GB - Reviewed by MUHIBUR - 05 June 2013
" Xcellant service would highly recommend it to everyone "
" Excellent "
LUTON, GB - Reviewed by ROGER - 23 May 2013
" We keep coming back to AutoEurope because we can seldom find a better price and on the one occasion when we had a problem AutoEurope sorted it efficiently and effectively. "
" We were impressed by the staff. Collecting and returning the car was quick and easy and we liked the way the counter staff accompanied us to the car to check it. So may times, with other companies, we've had to trail back to the desk to report un-documented damage to bodywork. "
LUTON, GB - Reviewed by PAUL - 22 May 2013
" As always, easy to use website, great prices and wide range of cars to choose from. "
" Very efficient service, friendly staff and high quality cars. "
LUTON, GB - Reviewed by JAQUELINE - 27 April 2013
" Keep doing what you are doing! "
" Budget was handled by Avis. No complaints. "
LUTON, GB - Reviewed by ARVID - 21 February 2013
" Good, reliable and courtious on line service, very competative price. "
" Vehicle was not available on arrival, waited approx 15 minutes and then a vehicle was delivered but had not been exterior washed, vehicle was two grades upward to what we had requested thus a loss of fuel economy, also we had to leave a DOUBLE fuel amount deposit. Hertz staff also informed me that on many occasions that we can rent at a lower rate by going directly to their web site! "
LUTON, GB - Reviewed by JAMES - 11 February 2013
" I don't like the time it sometimes takes to confirm the rental. It used to be immediate. "
" very helpful "
LUTON, GB - Reviewed by ROBIN - 31 January 2013
" Easy to use site. "
" Excellent Service and expalnation of the costs and car. "
LUTON, GB - Reviewed by MICHAEL - 15 January 2013
" The booking was simple and straightforward and the car was ready for us when we arrived "
" I was told that there was a £600 excess and that if there was a small scratch or dent when I returned the car then they would deduct the full amount. I was pressured into taking out the extra insurance for 8 days which cost me £106 extra. Queried this with Enterprise by email and told this was their policy. Returned the car in good order. Felt ripped off. Will check terms of insurance first next time, will not use Enterprise. "
LUTON, GB - Reviewed by COLIN - 29 December 2012
" Everything went to plan. When we went to pick up car,(Ford Focus or equiv) we were advised that car was there but paperwork from previous hire had not been cleared and so there was a small delay. In the end because the delay was continuing the Hertz staff gave us an Audi A3 in lieu which was absolutely great. Would have no hesitation in recommending Auto Europe "
" See comments above Excellent service from desk staff. "
- Home
- Car Hire Destinations
- United Kingdom
- England
- Luton
- Luton Car Hire Reviews