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MONTPELLIER CAR HIRE REVIEWS
Car hire reviews in Montpellier
Located in the heart of the enchanting Languedoc region of southern France, Montpellier woos its many visitors with its lovely tree-lined boulevards, impressive aristocratic mansions and inviting public squares where you can sit and order a café au lait and watch the world go by. Blessed with an atmospheric old-world charm, the city's historic centre (known as L'Écusson) is a maze of narrow cobblestone streets adorned with dozens of small family-run restaurants, cafés and old shops selling locally-made handicrafts. Drop in on the Fabre Museum to marvel at its rare European sculptures and paintings from the medieval era to the contemporary period before enjoying a leisurelly stroll in the Montpellier Botanical Gardens a short drive away. Another of the city's key attractions is the excellent Planet Ocean located in Port Marianne, a world-class ocean-themed aquarium with enough exhibits to keep the kids entertained for several hours. Montpellier basks in more than 300 days of warm sunshine throughout the year, making it an excellent place to visit in winter as well as during the long summer months. Beach lovers should head for La Plage de l'Espiguette less than half an hour away by car to relax on one of the best beaches in the South of France.
Established in 1954, Auto Europe has been offering the best car hire deals and the widest choice of vehicles for more than 65 years. With over 28,000 pick-up and drop-off points available in over 190 different destinations worldwide, we are one of the market-leaders in the international car rental industry due to our strong relationships with all the world's top global and local car hire suppliers. You can book your car hire in Montpellier in a few easy steps on our website today and collect your vehicle at a choice of convenient city locations, including Montpellier Saint Roch Train Station, Montpellier Sud de France Train Station, and Montpellier Airport. The best testimonials are those provided by our customers, so why not scroll down through our Montpellier car hire reviews section below to read what some of them had to say about their recent Auto Europe car rental experience in the South of France.
AUTO EUROPE MONTPELLIER, FRANCE Car Rental Reviews
Average Rating for Auto Europe Montpellier:
MONTPELLIER, FR - Reviewed by MICHAEL - 17 September 2025
" Lovely car, and helpful staff at Montpellier Airport "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALAN - 14 September 2025
" Easy booking process "
" Very smooth experience both collecting and returning car. Friendly, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PAUL - 26 August 2025
" Great experience "
" Really smooth and trouble free rental experience. Car showed signs of wear and tear though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MONTPELLIER, FR - Reviewed by STEPHEN - 15 August 2025
" Ser 3 above "
" I booked a Peugeot 2008 type vehicle and Thrifty set about offering me less. It started with a small MG and then we were offered a C3 Aircross. It was a nice little car but it was little and we had to compromise. I pointed out that it was significantly smaller than a 2008: there was one standing 2 cars away from it BUT I was told it was an automatic and I could only have it if I paid an extra £20 per day(!). I was also told it was the same size. It clearly isn't but the internal dimensions of many cars are similar and that was what was relied on. A call from a manager was promised but not forthcoming, and we had stayed an extra day in Montpellier area, so very bitter sweet. I wouldn't use Thrifty again and I believe they are part of Hertz. Sorry about the delay in sending this off but v busy when I got back and I then wondered whether worthwhile, but I feel you have to know how we felt. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NATALIE - 06 August 2025
" Will not be using them again! Not a good experience. "
" I hired a car for a short break. When I got to the counter I was asked if I'd like premium insurance. I said no because I have already added the extra insurance to my booking. When I returned back to the UK I was charged an extra £200 for the premium insurance. I have disputed it and told it should be 5 days. It's now been 1 month and I've had no response. I've called 3 times and been told they're waiting for France to reply whether I will win the dispute!! Please be awake when checking in they don't add extras you DIDN'T ask for! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PHILIPPE - 01 August 2025
" There are hidden costs that are not advertised and currently disputing them with Europcar. They are currently in the process of investing this and I am waiting for them to get back to me. I have auto Europe for a number of years with no issues at all and have been great. It makes no sense why there are so many hidden charges this time! "
" Current in dispute with the company regarding 50 euros of charges added to my credit card after returning the car, with no notice, no invoice and fees that are covered by the original rental cost. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ANDREW - 11 July 2025
" see above "
" 1 hour wait in a long queue at the airport collection desk, when i was allocated a car it had not been cleaned inside. yet another delay whilist they found an alternative car. not a good customer experience "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by PHILIP - 11 July 2025
" Very efficeint process and reasonably price competitive to provide me with a trusted brand car rental. Will definitely consider using AE again "
" Everything went smoothly. I normally use AVIS as my preferred rental as they give me frequent flyer miles whereas Hrtz dont. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by KIRK - 01 July 2025
" . "
" The gentleman who served me was polite, took his time explaining everything in his broken English (I speak very little French) not proud of that fact. The car I picked up was the car I'd chosen on line and was very happy with the overall service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CAROLYN - 21 June 2025
" Very positive experience overall. Upgraded car was rather bigger than i had wanted, but bonus was that it was an automatic "
" Helpful staff and car was upgraded at no cost - presumably because no smaller cars were available. It was a bonus to have an automatic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by WILLIAM - 20 June 2025
" There was an issue at pick up. The initial car had a fault with the information unit, we had to wait around an hour for a replacement car. If the initial car had been properly checked, prior to our pick up, this delay could have been avoided. "
" There was an issue at pick up. The initial car had a fault with the information unit, we had to wait around an hour for a replacement car. If the initial car had been properly checked, prior to our pick up, this delay could have been avoided. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by MATTHEW - 05 June 2025
" Secured the best vehicle at best price but should not use Keddy without clearly stating it's Europcar. Europcar are terrible "
" Awful firm , did not realise it was Europ car who I usually avoid. Big queues , slow staff, very aggressive manor during return complaining about cleanliness and tried to pass wear and tear off as chargeable damage. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 19 May 2025
" BAD. Requested a polo because of the legroom - but there wasn't one, so it would be a Corsa. Your agent offered a larger car, but I t was told I would have to pay for - take it or leave it. Drove for 90 mins to my destination and could hardly get out of the car. Thereafter hardly drove it. Found out from the agent when I returned the car that there is only one polo on site, which rather makes a mockery of the "VW Polo or similar". It would have been true to say "Corsa, or if you are very very fortunate you will get the one Polo which we have". MISREPESENTATION springs to mind. ALTOGETHER A BAD EXPERIENCE "
" See below "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ANDREW - 10 April 2025
" OK, but I consider that I should have been supplied with what I ordered. "
" Car was not what I ordered - I asked for a manual petrol and was supplied with an automatic hybrid - this took some time to get used to driving, due to lack of proper instruction. In particular, the default to lane control was very unnerving to begin with. Cost of adding a second driver was very expensive, so not selected. Significant pressure put on me to accept and take out additional insurance - which added significantly to the car hire. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by YSABELLE - 29 March 2025
" Europcar / Keddy is my favourite company for hiring a car at Montpellier airport. Efficient, straightforward, friendly service not trying to blackmail clients into buying extra insurance if they don't want or need it. "
" Europcar / Keddy is my favourite company for hiring a car at Montpellier airport. Efficient, straightforward, friendly service not trying to blackmail clients into buying extra insurance if they don't want or need it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 27 September 2024
" Difficult to say anything. I was dealing with EuropCar. "
" My only issue with using EuropCar in Montpellier was the difficulty of navigating back to the car park at the end of the hire period. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PAUL - 20 August 2024
" Auto Europe are great, but Thrifty are average. "
" Counter staff didn't seem to know what they were doing at the vehicle pick up stage. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by ALEXIS - 18 August 2024
" Experience perfect and very good value compared to other rental companies - we had a virtually brand new EV for £400 for 10 days!! "
" Experience perfect and very good value compared to other rental companies - we had a virtually brand new EV for £400 for 10 days!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SARAH - 14 August 2024
" Very helpful staff "
" Very busy desk but the young lady was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by GLENIS - 10 August 2024
" I need to know what the deduction is for if possible. Otherwise everything was fine. "
" I am confused as I've had £18.53 deducted from my credit card with no notification of why There was no damage, the petrol tank was filled at the petrol station at the airport and the car was left in the correct area at drop off. I am awaiting clarification but haven't had a response yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by LUKE - 08 August 2024
" See above. "
" Avis counter was closed upon arrival. Staff had gone home. We have submitted a complaint to them and copied you in. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MONTPELLIER, FR - Reviewed by CHARLES - 06 August 2024
" I am seriously considering posting my terrible experience on social media. This is the second time that the "voucher" I bought from you turned out to be totally worthless. Not only were Sicily by Car not at the airport, nor were the outfit that they had subcontracted - Rent a Car. I am going to Palma Majorca in August (24th to 31st) and will need a car. Can you give me any incentive why I should think about using AutoEurope? "
" When I arrived at Montpellier airport at 6:20, there was no one at the rendezvous point and no answer at the sub-let agency, which I discovered to be Rent-a-Car. They were not at the airport which is a fundamental breach of my contract with you. I had called much earlier in the day as my BA flight was liable to be delayed. I would When I arrived at Montpellier airport at 6:20, there was no one at the rendezvous point and no answer at the sub-let agency, which I discovered to be Rent-a-Car. They were not at the airport which is a fundamental breach of my contract with you. I had called much earlier in the day as my BA flight was liable to be delayed. I would like a refund or a credit note. I look forward to your reply. Charles. Royle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ANTHONY - 05 August 2024
" See above "
" 40 minutes wait in the queue on arrival is too long. Otherwise all went well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NICHOLAS - 17 July 2024
" Good value. "
" They questioned the insurance i took out with Auto Europe and asked my to take out a further policy. I declined but felt uncomfortable. I wasn't invited to check the car back in. There was apparently a small scratch to the wing mirror which I have paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by RICHARD - 17 July 2024
" I have to mention two members of your staff. On the pick up and drop off both Mellia Kenza and Salma Elallam were extremely diligent, polite and provided excellent customer service. The whole transaction was perfectly executed and very straightforward. They are a perfect example of how it should be done at Montpellier Airport!! "
" From start to finish the process was simple, competitive and very well conducted. I was also presented with a brand new vehicle which is always a huge bonus!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JOHN - 15 July 2024
" Nice car Nice price "
" The whole booking and reception process was very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by VUN LUUNG - 09 July 2024
" Montpellier Airport is one of the most user friendly terminals in Europe. Was upgraded to a larger and brand new vehicle. "
" Excellent service and easy to locate the rentals at Montpellier Airport. One of the most user friendly terminals in Europe. Was upgraded to a larger and brand new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SUZANNE - 09 July 2024
" Excellent service "
" Excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by GORDON - 07 July 2024
" All worked well "
" In line with expectations "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER - 04 July 2024
" .... "
" One of the best car hire experiences we've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 27 June 2024
" Overall an above average experience. "
" Great collection staff, however, the need to fill out so many forms when all the info is already online is very frustrating. I had requested a Clio or similar but ended up with a Fiat 500 which was too small for my needs, however, i adapted to the sitaution. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by CAROLYN - 23 June 2024
" A very good car hire experience "
" The staff were courteous and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PHIL - 23 June 2024
" Great experience, one of the easiest car hires I've had. Definitely recommend. "
" Car hire made easy! Picked up at the airport and dropped back on my return. Waited no longer than 5 minutes. Really friendly service, no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LEON - 11 June 2024
" Friendly team. Brand new car and automatic so better spec than what we ordered. No issues. "
" Friendly team. Brand new car and automatic so better spec than what we ordered. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JOHN - 10 May 2024
" I have been very impressed with this company. I booked early but when I checked the price nearer the holiday date it was cheaper. The difference was refunded without quibble. They also offered a very competitive price. "
" . When I came to pick up the car I was given a free upgrade to a brand new car. Check in and out was fast and easy. The rental price was also competitive. Hence I was very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by STEPHEN - 09 April 2024
" All very convenient and easy. Highly likely to use them next time. "
" nice people, nice car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SCOTT - 07 April 2024
" Everything was fine except for the bug in "
" Picking up the car was difficult as there is evidently a bug in your software that required me to go with the manager back up to the service desk to solve the problem "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CAROLYN - 05 April 2024
" Good price and a very smooth rental experience "
" Friendly staff, pick up and drop off went smoothly. A few minor scratches on the car but a very nice car to drive with a choice of settings, eco, normal or sport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by ANDREW - 28 March 2024
" As always, despite taking out the full insurance with Auto Europe the car hire companies always want you to take out their insurance "
" Very friendly staff. Easy selection of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALEXANDER - 13 February 2024
" Excellent. "
" Excellent service at Montpellier Airport. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CAROLYN - 14 January 2024
" Very happy overall with this rental "
" Handled by Europcar whose staff are friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by KAREN - 01 January 2024
" Kevin at Europcar Montpellier went over and above our expectations. He waited for our delayed flight on Christmas Eve for over an hour, delaying his family Christmas meal to do so. Amazing service! Thank you Kevin and Europcar. "
" Excellent hybrid car. Can't fault service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 21 November 2023
" Very good experience "
" Free upgrade to a larger car which was nice. Great counter staff. I had expected a confirmation email to say car had been returned properly and no deductions were made but this didn't arrive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DEREK - 18 November 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by IAN - 23 October 2023
" Generally, all good. "
" Nice car, good service. Booking in could have been quicker. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CAROLYN - 18 October 2023
" Very easy to book through Auto Europe "
" Friendly helpful staff at the desk at the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DOROTHY - 14 October 2023
" A great experience driving a great car "
" Excellent support and fantastic upgrade courtesy of Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ELIZABETH - 14 October 2023
" My experience of Auto Europe was positive "
" I had a very positive experience with Europcar LV "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SOZEN - 11 October 2023
" Good service - not clear between the different providers / services "
" Good fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 10 October 2023
" Just v stressful all round - and this was echoed by fellow British customers around me - both on pick up and on return "
" The price was v competitive and I had a nice vehicle. However the collection and drop off especially were very stressful due to fact their office is not Actually on the airport. It wasn't clear where we were to make contact at collection - I just guessed someone in a cabin might know Sicilian By Car and they did - by phoning them to come. On drop off, their office was closed and it had a notice on it saying to go to another location which I did. However that location of Rent a Car was padlocked and on my return to the office when staff arrived they said that the notice was for van and lorry returns (!) : not clear at all The staff were helpful but I don't think they realise how stressful it is for plane passengers to have to struggle to do the basics. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by NICOLA - 21 September 2023
" Would use again. "
" All positive reviews regarding the service before during and at drop off. We had no problems and would use this company again. Our counter staff at Montpellier check in was super helpful and informative... sorry cannot remember name think begins with L . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by BRUCE - 20 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SIAN - 12 September 2023
" All good "
" Quick easy and a clean nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MARK - 10 September 2023
" Very satisfied overall "
" Easy pickup and drop off. Friendly service and good condition vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PAUL - 04 September 2023
" Absolutely awful. And so unnecessary. It's convolution upon convolution. You should contact me and talk to me about my experience and immediately make changes. This is the worst experience I have had to date in car hire abroad. SORT YOURSELVES OUT. "
" The counter staff did not seem to know about the voucher. Budget seems to not exist anymore. It seems to be Avis. Budget had sent me confirmation details emails prior to hire which I found intrusive and offensive including a credit card request. Post hire I was charged 3 Euros which I have no idea what this was for. I have received emails from Budget and from Avis duplicating information, complicated and impossible to follow. I think the whole process STINKS "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MONTPELLIER, FR - Reviewed by PAUL - 22 August 2023
" Auto Europe is always the cheapest and the best choice. "
" Very efficient process and better service than competitors "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CAROLYN - 27 July 2023
" Very happy with Auto Europe which is why they are our first choice for car hire "
" We had done the online check-in so the procedure at the desk when we picked up the car was very quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 05 July 2023
" We had an all inclusive voucher and paid up front. However the following day we received an e mail invoice from Budget charging us an extra €6 with no explanation. Only a small amount but if they do this to everybody it all adds up. We have challenged this with budget but to date have not had a response. Irritating. "
" The office was closed on a Sunday when we dropped the vehicle off. It was difficult t9 find a space to leave it as the budget spaces were all full. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LINDSAY - 20 April 2023
" Easy to engage with "
" System froze at Montpellier and it took an hour to collect car. Staff very helpful nonetheless "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JENNIFER - 18 January 2023
" The best experience I have had with Entreprise this time at Montpellier airport. "
" Everything went very smoothly and a nice model fuel efficient car was provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MARK - 01 December 2022
" A very good portal. My only wish would be for some sort of 'best price' mechanism, as there are so many deals (almost daily) you make a commitment to car and then it becomes cheaper. Loyalty should drive rewards. "
" The SIXT team at Montpellier were excellent and I would not hesitate, price dependant, in using them again. The upgrade was very welcome and we hope this is because we have been a good client previously. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LARISSA - 27 October 2022
" Friendly staff at the airport office, car all ready and fully tanked. The usual high standard. "
" Everything was organised well, documents all in place and the very helpful agent even came to the vehicle to explain how the GPS display could be converted to show in English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALAN - 18 October 2022
" Please see above. "
" The Auto Europe voucher told me to pick up the car from the Gare TGV in Montpellier which is a long way from the city centre and had to be reached by a tram and bus ride. When we got there just before 10 am for the pickup the Avis desk was empty. When it became clear that no one was coming we asked at the Sixt desk next door. He told us the address on the voucher was actually the main railway station Gare St Roch in the centre of town. We had to take the bus and tram back to this station to get the car. This cost us well over an hour and a great deal of stress!! This is not good enough. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 30 September 2022
" The booking site was quite depressing as the quotation for the time period we needed was under $700 but over £1200 "
" Overall a good experience however the rental costs over the years has increased dramatically "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 18 September 2022
" Very efficient and easy to deal with. "
" The car was very marked externally but the scuffs and scratches were recorded on the inspection sheet. The passenger seat belt was very smelly as though someone had worn it under their armpit and not in the correct manner. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MONTPELLIER, FR - Reviewed by JOANNE - 07 September 2022
" Great car great price. It systems a bit slow but all good "
" See below "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 04 September 2022
" Ultimately it comes down to product rather than the booking route. The product and service of Budget was poor and not what I have come to expect of car rental companies. "
" Car provided had a large dent in the rear bumper, other scratches and scrapes and had some c£44k miles clocked. It was generally not what I have come to expect from a hire car company. Poor quality car and poor service on collection - very slow. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by LEONARD - 20 August 2022
" Made finding the right car at the right price stress-free. "
" Great car, really helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by FRANCESCO - 07 August 2022
" See above. "
" The adress on the pick up was not clear (better specify Montpellier St Roch). We had to fill twice the car with ADBlue. We were not told about ADblue.... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by ROSS - 26 July 2022
" A good experience "
" Speedy pick-up worked well. Car was OK. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by PAUL - 06 July 2022
" Easy to book "
" Efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by JAMES - 23 June 2022
" I now only use AE. Reliable, with good rates and EXCELLENT customer service "
" Given a Citreon C3 - Simple, reliable and easy to drive - a much better car than the Renault 208, which is awful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JAMES - 23 May 2022
" AE is so good I now don't use anyone else. Customer service is superb "
" Peugeot 208 is poor car. Annoying tracking keeps pulling steering. Having to look at controls on screen is dangerous. Wouldn't let me charge phone. Renault Clio much preferred. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by JOHN - 19 May 2022
" We always rent cars through autoeurope and prefer to rent from Europecar and Keddy. "
" Not enough staff at drop off. Two sets of customers in front of us who took too long to discuss car rental, then their credit cards did not work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CAROLYN - 03 May 2022
" Easy to use website for finding best deals. Little confusing at times re car size categories - eg economy vs compact "
" NIce car and friendly service. No one there on return as evening, so had to ask where key drop was. Car hire is very expensive now - that is the only negative "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CARLA - 21 April 2022
" We hired a car for one month. When we arrived the condition of the vehicle was very poor. It has lots of damage to paintwork, worn out carpet with large hole on drivers site and damage to rear suspension on the passengers side. I invite you to review this with eurocar and respond with an offer of compensation. "
" We hired a car for one month. When we arrived the condition of the vehicle was very poor. It has lots of damage to paintwork, worn out carpet with large hole on drivers site and damage to rear suspension on the passengers side. I invite you to review this with eurocar and respond with an offer of compensation. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by GERALDINE - 04 April 2022
" Always good value rentals. Plenty of choice of vehicles. Simple booking process. "
" On airport, so fast pick-up and drop-off. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 24 December 2021
" Please can you help with future booking ? David "
" I am very disappointed with your cancellation poloicy. Due to covid restrictions I had to canc and move the date until May .. I used your amend date link to the may date and you requested another 300 euros on top of the existing payment for 6 days .. I looked at other rental companies and were around to 230 euro mark for may .. so to amend my booking with you would cost in total around 530 euros !! I had not choice in cancelling the booking which I received 66 euros I would like to book with you in May but I feel cheated out of 180 euros and felt punished because of the extortionate additional cost.. please can you help resolve this? Kind regards David "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by MICHAEL - 22 November 2021
" No problems "
" Service the same as if we had booked directly with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHEL - 19 November 2021
" All excellent "
" Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by OLIVIER - 17 November 2021
" A nice rental experience "
" Pretty good car, in good condition (couple of small dings all well described beforehand), Europcar team at Montpellier airport was efficient for both pick up and final check and was also friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by DUNCAN - 20 October 2021
" All good stuff! "
" Very efficient and good natured. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SALLY - 22 September 2021
" Very easy to use and compare prices "
" Very friendly staff. Very fast to collect and drop off. Car was nice. Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JOHN - 20 September 2021
" We travel to France and other countries, several times a year and always book our car through Autoeurope. "
" The car we had was very new and perfect condition being low mileage. In fact I think the car was an Europecar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MIKE - 12 September 2021
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 08 September 2021
" Really bad. I had to cancel due to COVID-19 restrictions in place between England and France so the law said I that I will not travel. I informed your car company in plenty of time but was refused a refund. "
" Really bad. I had to cancel due to COVID-19 restrictions in place between England and France so the law said I that I will not travel. I informed your car company in plenty of time but was refused a refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by JAMES - 28 July 2020
" I like Auto Europe. You make it easy to find good deals and provide extra comfort and peace of mind "
" They staff themselves are very friendly and competent. But they are understaffed - one person running the front desk and the garage. Therefore nobody was available to check the car for scratches when we collected the car; when we returned the car there was nobody there - we had to just give the keys in at the front desk without anyone looking at the car. I still haven't got a receipt of acknowledgement or anything... "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ANTHONY - 17 March 2020
" Everything worked out as planned. Stress free "
" Very quick and straightforward to pick up and drop off car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MARGARET - 16 March 2020
" Good customer care at pick up and drop off. "
" Only problem was finding the right location to park the car at drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by MANDY - 11 March 2020
" As above and in addition, your employee couldn't tell me why I would have to pay an additional £50+. "
" I was very disappointed with the service, especially as I was told I would need to pay £50+ as I didn't have a credit card! I had already paid for the car up front (including extra insurances) and a deposit of £250 on my visa debit card). I have never been asked to pay extra as I don't have a credit card. If I am actually charged this £50+ I will not use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by GEOFFREY - 09 March 2020
" Excellent service. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER - 08 March 2020
" abc "
" Car had lots of dents and no radio aerial - hence no radio reception where we were visiting Staff helpful and friendly "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by PHILIPPA - 07 March 2020
" I have had cheaper car hire although this wasn't extortionate. Altogether to be recommended. "
" Delightful counter staff. Very professional and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LAURIE - 04 March 2020
" Very efficient service "
" We were upgraded at no extra cost to an automatic car and it was superb....Thank you. Delivering the car back involved a wait of 15 minutes although the person was extremely polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 18 February 2020
" My plane was cancelled due to storm dennis. So I could not return the car at 6pm as booked but did so the following morning at 8 30 am when the branch opened. And I was charged 34 pounds which was nearly half what I paid for a week. For essentially 5 hours ( as the branch shut at 11). After a huge storm cancelling almost all easyjet flights. Not good customer relations! "
" Man at desk was excellent "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JEANNE - 17 February 2020
" Very good "
" Car was quite dirty on the outside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by CLIVE - 15 February 2020
" Perfect "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by GEOFFREY - 02 February 2020
" Everything perfect "
" Everything perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 27 January 2020
" Very happy "
" Advantages of Europcar at lower cost "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ROGER - 27 January 2020
" Excellent service "
" Keddy were excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JOHN - 26 January 2020
" Excellent "
" excellent, as a returning customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by CHARLOTTE - 07 January 2020
" Please see box 3 "
" Unfortunately when I arrived at the airport I was told that I did not have any insurance coverage. I explained I had paid extra for it and showed the voucher, however I was told by Theo that I was not covered at all. I asked what I had paid extra for it and he just shrugged his shoulders. This was only the second time I had hired a car and previously I had bought an annual insurance but had not renewed it, I then asked Theo if I could quickly renew it as I knew I could on my phone, he told me it was too late to do that. There were a number of people behind me and I was a single woman travelling by myself. I ended up paying 250 for the insurance for the car as he made me feel I had no choice. This was more than the original rental. I feel very upset that I was taken advantage of in this way and feel scammed which obviously is not what you want to feel at Christmas visiting elderly relatives. I would appreciate it if you could give me a name and number to take my complaint further, my complaint is really with the customer service I received at the desk although I don't understand why he was unaware of the insurance I had already paid for through autoeurope. I look forward to hearing from you. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by ADRIAN - 12 December 2019
" No comment "
" Very satisfactory hire with good quality staff at hire and return and overall good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by WENDY - 12 December 2019
" Excellent website. Clearly displays all the options for all the different companies. "
" Pick up and drop off in Montpellier is always fast - so much better than Toulouse! However, this time we had to wait for a while to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CHRISTINE - 02 December 2019
" Polite and efficient rental service "
" Thank you very much, it all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by OLIVER - 12 November 2019
" To date the service we have received is efficient and the staff friendly and helpful. "
" Very quick and efficient collection and drop off. Car provided was suitable for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CHRISTOPHER - 16 October 2019
" AE provides excellent prices. I always look there first "
" All fine apart from drop off. The person was hassling me for keys before I'd had a chance to check we had everything from the vehicle. Minor but annoying "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MARIUSZ - 16 October 2019
" Very good however the waiting time could be better "
" Had a very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER - 07 October 2019
" Once again, do not get the car booked. Requested a Volvo V40 for comfort reasons. Was given a Renault Megane. Very different. Surely from time to time we should get the right car? What is the point of offering different models? Just go for the cheapest in any one category? "
" At pickup, I reported that the fuel gauge was only reading three-quarters full. Was told there was an isue with the gauge itself. I was offered a new car (too much hassle, we were already loaded up) or just fill to as far as it would go on return. We filled twice, and both times the gauge went to full, no problem. We returned the car displaying full. No compensation was offered. Had we returned it only displaying three-quarters as we had collected it, apparently we would have been charged for the additional fuel to top up. The system does not allow desk staff to do anything else. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by JACQUELINE - 07 October 2019
" Whilst booking was easy the final experience left a lot to be desired "
" The service was very slow with no apologies. The car was damaged and un washed. After we left the car park we had to return as the fuel tank was below half full "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MONTPELLIER, FR - Reviewed by JAMES - 01 October 2019
" I have used Auto Europe many times and have always beeen able to find a good deal. I like the consistent assurance they provide when you rent a car - the excess cover and the top-notch customer service. If ever, any thing has gone wrong (eg bad experience with Herz) Auto Europe were on the case straight away and sorted the problem out. I'd never book a car direct. "
" We found Sixt to provide a fantastic customer service, right from the welcome we got when we arrived at the office. The car was nice. The returns process was seamless, with no quibbles. We feel Sixt are a quality car rental company (we have had bad experiences, with Herz for example, and would not use them again) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NICHOLAS - 25 September 2019
" Overall, a good experience with a good diesel (my preference) vehicle. No problems at all. "
" Disappointed that the counter staff tried to upgrade me to a different car not suited to my requirements (a small mini convertible that would not have been big enough for my luggage) at extra cost. However, having wasted time trying to understand what they were doing, everything else was okay. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by NICHOLAS - 25 September 2019
" I have been hiring cars all over the world for over 40 years for both business and pleasure. I have used many different companies for bookings and sometimes booked direct with the hire companies. I am familiar with all the ways that extra charges are made and have found Auto Europe by far the best, even sorting out problems when the actual car rental companies prove troublesome. My experience with the Auto Europe element of my rental was again first rate. Regarding the experience with Thrifty (Hertz) I have NEVER encountered the same problem that I encountered at the Hertz desk in Montpelier, France where the staff refused to even commence processing my details until the precise time on the collection Voucher was reached - there were no other customers waiting at all, they simply refused to speak to us. Whenever this has happened in the past, companies (including Hertz) have simply let me have the car slightly early. Even if there were insurance issues, they could have processed the paperwork so that we were ready for the allocated time. Instead, one of the staff went home and the other went outside for a cigarette! Very poor customer service. Thrifty or other Hertz companies will now be bottom of my choice list. "
" Our Flight was slightly early and we were therefore ahead of the scheduled pick up time by 45 mins as I had erred on the side of caution when setting the time. Thrifty (Hertz) made us sit and wait for 45 mins despite the car being ready and that it would have made no difference to the rental price. This is the first time in 40 years of hiring cars abroad that I have encountered such an action. We hired a car through Auto Europe with Europcar in exactly the same place only 2 weeks earlier and were earlier than the set pick up time by half an hour and they did not impose the waiting time. Thrifty or other Hertz companies will now be bottom of my choice list. Very poor customer service. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by TALAT CEMRE - 22 September 2019
" While online experience with auto Europe was great. However the man I spoke to when I called customer service was rather rude, patronising and unhelpful. I could also barely understand him due to his mumbling. I had to actually contact the car rental place directly to get my question answered. Not impressed at all. However, booking online was easy and the best value in comparison to other companies. "
" Experience was fine, as expected. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LESLIE - 21 September 2019
" Excellent - all went well "
" Excellent - staff helpful, charming and efficient - no waiting time at either end: collection or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by BRIAN - 19 September 2019
" Excellent "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by IVAN - 15 September 2019
" It all worked perfctly. "
" It was all one could have hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RUPERT - 11 September 2019
" Check in needs to be improved but otherwise good value "
" It took a very long time to pick up the car due to an inadequate number of staff at the counter - one only. However after 20 Minutes more staff arrived and I was served by a very charming lady "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PHILIP - 09 September 2019
" I feel safe when going through Auto Europe, we feel they would be there at the end of the phone to help if a problem did occur. "
" Rented in France both in June and August this year at two different airports - both times I couldn't fault them. Speedy, quick and not over zealous when discussing the normal extras. Overall, excellent ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NICHOLAS - 03 September 2019
" Satisfied with Autoeurope. "
" I queued for 100 minutes to pick up my reservation. I was then told there were no available cars in my category and quoted an additional charge of 20 euro per day. When I returned the car the staff demanded to see a receipt for refuelling the car. I was not notified of this requirement when collecting the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by HERMIONE - 03 September 2019
" Auto Europe were unable to help with an issue / query I had initially about a delayed flight and the credit card deposit. They said they were unable to get hold of Enterprise. When I tried I was able to get hold of them and they were very helpful. What is the point of Auto Europe? I will always book direct in future. "
" I had some small damage to the car which resulted in a €1,000 fine, this had been explained to me in advance however it did of course affect my experience. The staff at enterprise were very helpful throughout. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LASZLO - 29 August 2019
" Excellent "
" Ecellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SIMON - 27 August 2019
" Good experience no problems everything was as reported "
" Car was dirty inside. The car was old and had many scratches, the petrol tank gauge did not work properly. The only advantage of this was on return the car had so much damage they passed it as returned with no further marks on it. Given this was such a busy time of year and the return was on a saturday there was only one person doing returns therefore a long wait. Just as well we had the time before the flight took off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MONTPELLIER, FR - Reviewed by JONATHAN - 17 August 2019
" I've used Auto Europe quite a few times now and all my rentals have been stress free! "
" Everything ran smoothly- no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by FENNEKE - 16 August 2019
" Would highly recommend and will definitely check out Alamo when we return. "
" No queue. Delightful welcome by very nice chap. Good handover. Thorough car check. Returning the car was equally smooth and pleasant. Delightful member of staff again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by TIMOTHY - 13 August 2019
" Good prices. Easy to use "
" The staff were immensely professional and charming and made you feel very welcome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by REBECCA - 12 August 2019
" Excellent, highly recommended. "
" Fantastic customer service from Alisdair at Montpellier, really straightforward collection and drop off. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RUPERT - 02 August 2019
" Something fantastic has happened with Enterprise. It is the best car hire company I have ever used "
" Wonderful service at the airport . Wonderful car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CHANTAL - 01 August 2019
" I rent cars all the time. Had never heard of firefly but they were fine and reasonably priced. Happy customer. "
" Really nice person at the desk, hardly any queue. Car was as expected. Relaxed and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by TONY - 28 July 2019
" Process was all very straight forward in booking and collecting the car. We have found Sixt staff particularly helpful over the last 8 years or so and usually aim to hire a car through them where possible "
" As always Sixt were very efficient , friendly and helpful at collection & returning the vehicle. Our only comment was that the Fiat SUV although a comfotable ride didn't handle well on corners and had poor acceleration "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by ROBERT - 17 July 2019
" Good website for self service amendments etc "
" Trustworthy even suggesting that any scratches not visible due to darkness on evening pick up could be reported following morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SIGVE - 16 July 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RUPERT - 13 July 2019
" I was upgraded to a Peugeot 3000 L automatic. Almost new and drove like a dream "
" A great car and excellent service by staff at Montpellier Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 12 July 2019
" Auto Europe are efficient and professional "
" Slight damage incurred during rental and they charged 1000 euros, a local garage had estimated 300 euros to repair "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ONORIO - 08 July 2019
" See box 3 ! Terrible experience very unprofessional! "
" Arrived at 11am at Firefly desk it was closed as it was s Sunday! Whereas all other car hire desks open. After waiting in a queue at Hertz for an hour only one person on duty seeing to cars out & in we were given a dirty scratches car & no one to check it with us & on return Friday at 1.30pm Firefly desk closed AGAIN!! Went to Hertz they took keys but would not come out to check car!! Therefore totally dissatisfied with experience as hours on booking form did state they would be open at this time! Can't believe A national company like Firefly closes on Sunday & lunchtimes during peak hire periods..... NOT GOOD AT ALL!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DMITRY - 04 July 2019
" would choose another provider next time "
" the final invoice differs from the originally booked voucher, they are demanding for extra payment for mileage (although we had actual 121 km vs 1000 km included In the contract). Now waiting to hear from them. security deposit has not yet been returned. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by DAVID - 28 June 2019
" Have used Autoeurope for years. Never experienced problems. Hard to find better rates. "
" Alamo/Enterprise seem much more oriented to customer service than others previously used at Montpellier Airport. Worth paying +10% for the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by FRANK - 28 June 2019
" Good value package. Unlikely to recommend only because I leave friends to make their own decisions. "
" Vey pleasant, helpful staff. We had a brand new car so no complaints! Unlikely to recommend only because I leave friends to make their own decisions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LUCINDA - 27 June 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RUPERT - 10 June 2019
" Great experience although a bit nervous of the absence of any paperwork on past damage to the car. Everything is now digital "
" Enterprise has vastly improved its customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SIMON - 10 June 2019
" Excellent "
" Staff, both at pick up of vehicle and drop off were exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 02 June 2019
" Simple and good value "
" Very happy, nice car and friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JANET - 31 March 2019
" Pain and hassle free. "
" The whole experience was excellent from the staff to the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by GEOFFREY - 30 March 2019
" After poor and dishonest service from Hertz and Avis, it's good to know that one of the other bigger operators is trustworthy. "
" After poor and dishonest service from Hertz and Avis, it's good to know that one of the other bigger operators is trustworthy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ROGER - 09 March 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 26 February 2019
" Excellent price via Auto Europe "
" Great price and value. Car was broadly fine though had regular warning light about tyre pressure due to a fault in monitoring system. Drop off a little slow but very friendly and efficient once we'd reached the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by DAVID - 20 February 2019
" As usual Auto Europe provide a good service. We had to change our dates after our first reservation and there were no problems with the change and the additional fee for the extra days was correctly dealt with. I do look at other Agents, but Auto Europe always seem that bit better to me !! "
" The service was very efficient, just what you need after a flight. The car was clean on the outside, but there had obviously been a dog in the back ( it was a small SUV and the hairs were very obvious, but difficult to remove when I cleaned it before return. The rear window was also very dirty ( I think the dog had been rubbing its nose against the window ...a lot! However the overall experience wit AVIS was better than many I have experienced at Montpellier and I would certainly consider them next time ( subject to price/terms/etc) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by DAVID - 17 February 2019
" It is not unusual that car hire staff seem to be having "a bad day" "
" Attitude of counter staff was poor. Made me wait while the car was "prepared" and was told that cars were not available until time on booking when booked via websites "like this" (Auto Europe)! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DEREK - 16 February 2019
" Generally a good experience, although hoping for the Audi A1 suggested , was given a Citroen DS3 diesel , which I hadn't tried before , was very economical. "
" Sixt always try to sell me an upgrade to a bigger, more expensive vehicle, but it's not usually the hard sell , so not really an unpleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 15 January 2019
" As above "
" Out of hours drop-off worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MARCIA - 17 December 2018
" see above. relevant correspondence on the way to you., "
" As I have a house in France I visit several times per annum and rent a car at Montpelier. I have NEVER had such an appalling experience as encountered with your staff on this occasion. 4th time rental with you - never again. Complaint to customer services which I will forward to you and Maiane. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by GEOFFREY - 26 November 2018
" Better than expected "
" Better than I expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD ANDREW - 24 November 2018
" Helpful when credit card went wrong "
" Formal & courteous but not friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by PETER - 22 November 2018
" n "
" n "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by KEITH - 05 November 2018
" Very annoying. "
" As there is only one person working there, he wasn't available when we arrived or when we returned. The parent company, Hertz, wouldn't deal with us on arrival but we were directed to them on return. No one checked the car while we were there. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by STEPHEN - 30 October 2018
" All went well as usual. "
" They were polite, welcoming, efficient and all was fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by GARY - 23 October 2018
" As above "
" Sat nav in French so challenging at times I spent 15 mins finding where the switches for windscreen wipers etc . Would have been nice to be shown Finally not sure about the ' extra insurance ' taken out as I thought it was all covered in the initial costs "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by DAVID - 19 October 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 14 October 2018
" Prices on one day rental were all very high. Not sure why. "
" The car was Spanish (unusual in France) but worked OK. Reception guy was fine. Desk was closed for return - we left keys in a deposit box. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MONTPELLIER, FR - Reviewed by PAUL - 08 October 2018
" It was ok overall - the annoying thing is there's no sign of a refund despite me taking a car of a lower 'class' than I'd paid for, though Sixt were happy to charge an extra day and one-way fee when we needed to change plans. "
" Staff at car pick-up were awful - they didn't have a car in the class I booked and offered me first a hideous alternative (a Ford C-Max?) then a woefully impractical one (2-door BMW convertible for a family with luggage) - and then laughed at my suggestion of what I in fact thought was at least an ok alternative (DS4) as it was beneath the price bracket that I had paid for. Staff at drop-off were, by contrast, wonderfully helpful, Veronique (I think I have the name right) drove me to the car cleaning area to check for something I'd forgotten, then did everything to help when we needed our car back due to a flight cancellation, arranging a one-way extension so we could take a flight from another airport the next day. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CAROLINE - 05 October 2018
" A very good experience. "
" As the airport wasn't as busy as it would have been during the summer months it was very easy to collect the car . Everything was explained to us about the insurance we chose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ROBERT - 29 September 2018
" Sixt were great. Very helpful when we needed a late pick up of car. Auto Europe very bad - bureaucratic and unhelpful. Called them 9 times on the day and they failed to action the change to the booking for late pick up - talked to operatives who were confused, or unhelpful, or said it was another dept. Completely hopeless. Will never use them again. Better to book direct. "
" Sixt were great. Very helpful. Went beyond the basics to put in place a late oick up and very pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by THOMAS - 27 September 2018
" Very good. "
" Car & service were fantastic. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JAMES - 25 September 2018
" Very good apart from above experience "
" Was not made aware of or explained about SOS System in the vehicle which was accidentally operated causing some consternation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SAM - 25 September 2018
" Really fun "
" The only thing that let it down was that there was more marks on the ar than stated at the front desk. Also getting back to the carpark drop off was a guessing game as it was never explained to us. Over all was a good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by RICHARD - 19 September 2018
" On Line booking straightforward and choice of vehicle and price easy to understand "
" Good Service at the Airport pick up. Car in good condition and ideal for our needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RUPERT - 16 September 2018
" A great car. Almost brand new and well looked after "
" I like this subsidiary of Europcar as it is less expensive and the restrictions/obligations on the use of the car are very sensible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - 15 September 2018
" I have no problems with Aut Europe. "
" I was surprised and irritated that when I picked up the car, I was advised that I would have to pay a €7 cleaning fee, the alternative being to bring the car back completely cleaned, or face a €14 charge on return. This was not mentioned on the voucher supplied by yourselves. I refused to pay the €7 euros, and when I returned the car, was initially advised that I would be charged the €14 for cleaning. When I said that I wished to take photos of the interior and exterior to prove that the car was brought back in a reasonably clean condition (that other hire companies would accept without any additional charges) the agent agreed not to charge for the cleaning. I think such charges should be made clear at the time of booking, as obviously it may affect which company you choose. I will avoid Interrent in the future. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MONTPELLIER, FR - Reviewed by MICHAEL - 05 September 2018
" All good "
" We were diverted to a different arrival airport. On leaving the plane I received a message sdvisig that I could collect the car at the arrival airport and everything was ready when I attended the collection office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DEAN - 29 August 2018
" Please review my comments as l would be interested to know whether breakdown cover was included on the additional policy l purchased from Auto Europe? "
" Disappointing, on pick-up l was served by Jerome the customer advisor on the Avis desk, he advised that breakdown cover was not included in the agreement and costing me an additional 80 euros despite having taken out an additional insurance policy with Auto Europe? I was also informed that the fuel gauge was faulty and was only registring 3/4 of a tank of fuel. This turned out to be untrue as when l filled the car up the fuel gauge registered full. I subsequently returned the car with 3/4 of a tank and was was again served by Jerome who tutted at me and denied all knowledge. The car also had alloy wheel damage and scratches on both passenger side for handles. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by ROBERT - 26 August 2018
" They did tell about the out of hours drop off box "
" The cost of topping very over the top "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by MICHAEL - 23 August 2018
" Web site good. "
" Friendly quick service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by KERRY - 23 August 2018
" All good. Would use again! "
" The Enterprise service was fantastic. Would absolutely recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MANOHAR - 09 August 2018
" As before. "
" Maurine at pick up / drop off was excellent and a delight. She explained everything very well. The car was nice with very low mileage. Good value all round. The limited mileage per day should be scrapped. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by LUKE - 30 July 2018
" Good and easy experience. "
" Good services and easy transactions "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by STEVEN - 25 July 2018
" good "
" Rented through Inter Rent. A little slow as only one girl on counter. She was nice and polite and very efficient. The return was very fast and seamless. Overall, a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by KATHERINE - 23 July 2018
" No comment, v happy "
" No comment v happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by KAY - 23 July 2018
" easy to book, good prices "
" car was almost new, pick up and drop off quick "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LEONARD - 20 July 2018
" As above "
" We picked up our car at Montpellier airport and Alistair a member of your staff was both friendly and extremely helpful when we returned the car we also were dealt with by Alistair again he was helpful,friendly - can't praise him highly enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by FRED - 17 July 2018
" Would definitely consider using on next trip "
" service was acceptable despite the fact that staff were in training and not fully up to speed with all aspects of registration "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SIOBHAN - 16 July 2018
" Gave me incorrect I nformation that my car would be given away by Budget if my flight arrived over an hour late (no such thing happened), the call centre weren't prepared to inform Budget that I was going to be late arriving and number provided to call Budget myself was incorrect. AutoEurope caused me unnecessary stress on my journey to France "
" Excellent and friendly service. Convenient pick-up and drop off location. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by IAN - 16 July 2018
" Rental worked fine "
" More staff needed at drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by BRIAN - 08 July 2018
" Pleasant "
" Pleasant experience all around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by CHRISTOPHER - 07 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by WILLIAM - 03 July 2018
" Great except the voucher system you provide obviously didn't register as payment "
" Very good service except waiting for a refund as charged twice for hire once by you 05/03/18 and again by Europe car on30/06/18 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by TETSUO - 28 June 2018
" Very very good if you don't change anything as booking. "
" Fast and friendly stuffs "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by PAUL - 27 June 2018
" Easy to book plenty of choice "
" Friendly staff helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by PETER - 25 June 2018
" All round excellent experience. "
" As usual with SIXT it was an excellent experience with delightful and helpful staff,and an excellent new and clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RICHARD - 22 June 2018
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by LEIGH - 12 June 2018
" Easy and convenient to get the best deal. "
" Good choice of vehicles offered at check in. Toyota Yaris hybrid at no extra cost. Would do this again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ROSAMOND - 15 May 2018
" Auto Europe is a very good service "
" The service was very efficient and the car fine. What was not good was the fact they took over £200 from my credit card as a guarantee. I have rented cars in France for 15 years and this is the first time this has been done - previously it is simply a reading of the card which is not debited with any sum. It will be refunded but I think it unacceptable to do this - will not use Alamo Ent again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DANNY - 30 April 2018
" Easy friendly service "
" Easy to use , very friendly staff very easy to recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALLAN - 18 June 2015
" No problems with the web site "
" The car was smaller than I expected but it was easy to park but a limited for acceleration on the motorways. "
MONTPELLIER, FR - Reviewed by KENNETH - 13 June 2015
" Good "
" We were given an upgrade from a Peugeot 3008 to an Opal Vectra Estate which we were initially pleased with and a free extra drive as there was a short que ... generous and a good price.. However, door pillars are too wide, the front passenger seat has no lumber adjustment and does not adjust down and as the rear of the car slopes down too with very wide pillars the visibility is poor to dangerous ... especially on the 30mins of narrow mountain roads to where we stayed in the foot mountains at Valmanya, Nr. Vinca. The front tyres were very low on tread which we did not notice until day 4 in the mountains!!! But, they were just legal when we gave the car back. The car had built in Sat. Nav even though when asked we were told it did not. "
MONTPELLIER, FR - Reviewed by GEOFFREY - 09 June 2015
MONTPELLIER, FR - Reviewed by GRAHAM - 07 June 2015
" I booked an estate car (Station Wagon/Break) and confirmed that this was the case at Montpellier station with Laureen who dealt with the paperwork with me. When I got to the car pound however, the C5 they had reserved was a sedan. Not big enough to transport my partially dismantled tandem! The only available alternative was a Peugeot Partner van-style people carrier. I accepted this car, as I had to get to Caen for my ferry reservation, however this was far from ideal: my wife had to sit in a rear seat for the 10 hour journey in order to accomodate the length of the bicycle. It was far less comfortable and suitable to Autoroute travel than the large estate I had ordered. "
MONTPELLIER, FR - Reviewed by DARRELL - 05 June 2015
" Website should make it clear there will be an extra charge should you choose to drop the vehicle off at a different location. The site indicated the identical cost for same and different locations. "
" Staff very pleasant and helpful however they charged me 78 Euro extra as I wanted to drop the car off at Beziers Airport and not Montpellier, the total rental cost of the car was only 74 Euro, so not at all happy about that. "
MONTPELLIER, FR - Reviewed by ROBERTA - 04 June 2015
" Car was not clean, but otherwise very satisfied "
MONTPELLIER, FR - Reviewed by BEN - 04 June 2015
MONTPELLIER, FR - Reviewed by ROBERT - 28 May 2015
MONTPELLIER, FR - Reviewed by MICHAEL - 27 May 2015
" Within a four day hire period we had to make two changes of vehicle, the first because of a non-functioning seat belt, the second because of a serious engine fault. I have been promised a rebate of two days hire: should this materialise, I shall feel compensated for the undoubted inconvenience. "
MONTPELLIER, FR - Reviewed by MICHAEL - 21 May 2015
" very helpful; offered me an upgrade to the car I booked. Many thanks. "
MONTPELLIER, FR - Reviewed by ROBERT - 20 May 2015
MONTPELLIER, FR - Reviewed by GEOFFREY - 18 May 2015
MONTPELLIER, FR - Reviewed by IAN - 17 May 2015
" Arrived too early to collect car, apparently, so got "conned" into paying another £100 for a different car "
" As above "
MONTPELLIER, FR - Reviewed by LUCY - 08 May 2015
" This will be neutral until we have received a satisfactory response from our complaint. "
" We have filed a complaint regarding problems experienced with Enterprise at Montpellier. We had disgusting service on our drop off and would definitely not recommend this company. They reflect a poor and very unsatisfactory customer service on every level. "
MONTPELLIER, FR - Reviewed by STEPHEN - 03 April 2015
" Everything was fine. "
" They were very good especially considering that the whole rental area of montpellier airport is being renovated at the moment. "
MONTPELLIER, FR - Reviewed by GEOFFREY - 16 March 2015
" Very good and straightforward booking via website. Windows app would be useful. "
" Always very helpful and they provide good customer support. "
MONTPELLIER, FR - Reviewed by DEREK - 11 February 2015
" Easy to compare website, useful to have excess refund option. "
" Received an upgrade to a slightly bigger car with built in gps & diesel engine. When inspected it was covered in amazingly big scratches ,all were recorded in good humourous attitude & caused no problems at the end of rental. Also very impressive economy. "
MONTPELLIER, FR - Reviewed by RICHARD - 19 November 2014
" Always found you very straightforward to deal with. "
" More attentive than the many other companies we have used before. They came with us to check condition of car on pick up and return and made a point of phoning us to check everything was ok on next day. "
MONTPELLIER, FR - Reviewed by JAMES - 02 November 2014
" Easy to navigate website. "
" Very efficient and helpful "
MONTPELLIER, FR - Reviewed by ANTHONY PAUL - 24 October 2014
" everything worked perfectly from the time we booked the car till the time we handed the keys back thank you very much "
" excellent "
MONTPELLIER, FR - Reviewed by PETER - 22 July 2014
" no problems picking car up, nice and clean if a few bumps and scratches on it, although it was an auto rather than the manual that we ordered. No problem to us be may be to others. "
" no problems picking car up, nice and clean, if a few bumps and scratches on it, although it was an auto rather than the manual that we ordered. No problem to us be may be to others. "
MONTPELLIER, FR - Reviewed by ROGER - 06 July 2014
" Good service, was able to contactsomeone directly - refreshing in these days of hidden faces! "
" Rather slow but very nice staff and carI received was better than one I'd booked. "
MONTPELLIER, FR - Reviewed by ANNABEL - 27 May 2014
" Very helpful staff on phone "
" very helpful office staff "
MONTPELLIER, FR - Reviewed by TIMOTHY - 07 May 2014
" Cheapest is not necessarily the best! Overall a good experience "
MONTPELLIER, FR - Reviewed by ANTHEA - 08 March 2014
" Appreciate your rentals include free second driver. Good prices and simple booking "
" Good and friendly service. Were given an upgraded car. No problems on return. However were disappointed that we had to wait 15 mins to collect the car as our flight was early and I had entered a collection time 15 mins later than we turned up and the car wasn't ready. "
MONTPELLIER, FR - Reviewed by TIMO - 25 January 2014
" good, fast and easy "
" friendly and fast "
MONTPELLIER, FR - Reviewed by MICHAEL - 14 January 2014
" I have continued to find them reliable and good value for some years. "
" Very pleasant and helpful staff "
MONTPELLIER, FR - Reviewed by ROGER - 19 December 2013
" The car hire company Citer were excellent and your booking with them worked out very well "
" They were extremely helpful and professional "
MONTPELLIER, FR - Reviewed by MARK - 25 June 2013
" Easy booking at a resonable price "
" Quick, easy, polite, clean reliable car. What is there not to like. "
MONTPELLIER, FR - Reviewed by MICHAEL - 21 June 2013
" I have found them to be reliable and generally helpful "
" Very good. Pleasant staff. "
MONTPELLIER, FR - Reviewed by JASON - 21 June 2013
" Unfortunately I have forgotten his name but the guy (Spanish name, American accent) who altered my booking at the eleventh hour following the cancellation of my flight to Carcassonne was fantastic. GREAT customer service skills and so rarely found these days. "
MONTPELLIER, FR - Reviewed by ERIC - 27 April 2013
" You should make clear that national is now operated by europcar and not cuter as previously which now appears to be enterprise "
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