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NANTES CAR HIRE REVIEWS
Car hire reviews in Nantes
Bursting with old-world charm, Nantes manages to elegantly blend urban sophistication with thousands of years of history. Its old town known as the Bouffay district is an absorbing labyrinth of winding, cobblestone streets lined with perfectly-preserved half-timbered houses dating from the 15th and 16th centuries. Once an island in the Loire, the atmospheric and very historic Île Feydeau quarter retains much of the 18th-century character it cultivated when Nantes prospered from the boom in maritime trade. The city's flamboyantly Gothic cathedral built in the 15th century features an impressive nave that's even higher than that of the world-famous Notre-Dame in Paris. Once a royal residence, Château des Ducs de Bretagne is now home to an excellent history museum and ranks as one of the most visited attractions in Nantes. Don't miss the museum dedicated to Jules Verne (who was born in Nantes and went on to write Around the World in 80 Days) or the amazing Museum of Fine Arts (Musée des Beaux-Arts), which was founded by Napoleon Bonaparte himself in 1801 and features over a thousand works from the 13th to the 18th centuries. Nantes is the ideal base from which to explore the enchanting Loire Valley tourist region, which stretches west from the centre of France to the Atlantic coast. Visit the city of Tours en route to see some of the striking châteaux found along the banks of the Loire River before tasting some of the wines at the many vineyards dotted around the countryside.
Established in 1954, Auto Europe has been offering the best car hire deals and the widest choice of vehicles for more than 65 years. With over 28,000 pick-up and drop-off points available in over 190 different destinations, the company is one of the market-leaders in the international car rental industry due to its strong relationships with all the world's top global and local car hire suppliers, including Avis, Hertz, Budget, Europcar, National, Sixt, Dollar and Alamo. You can book your car hire in Nantes in a few easy steps through Auto Europe's state-of-the-art booking engine to guarantee the cheapest prices on the market. Collect your vehicle from a choice of convenient pick-up points downtown such as Nantes Train Station or from Nantes Airport located a few miles south-west of the city. Before confirming your reservation, take a look at the comments left by some of our previous customers in the Nantes car hire reviews section below.
AUTO EUROPE NANTES, FRANCE Car Rental Reviews
Average Rating for Auto Europe Nantes:
NANTES, FR - Reviewed by ALAN - 16 September 2025
" Everything great, pick up was informative and efficient. Shame about the drop off, we were early so we had to put keys in a drop box, which was not immediately obvious all because there were no staff on duty and then read there will be an additional charge for dropping the keys in said box, outragious in my opinion, that needs to be addressed. Why should the customer be penalised for no staff being available, not my fault! "
" No issues. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARIA - 24 August 2025
" All good "
" The walk to where you pick up the bus was quite far - especially as I had a wheelchair to push "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAMES - 10 August 2025
" Hidden extra charges - nobody likes them! "
" I ended up paying an extra £100 - but I don't know why???? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DOUGLAS - 24 June 2025
" Straight forward car hire, no issues or problems, price good. "
" Straight forward car hire, no issues or problems, price good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEPHEN - 17 June 2025
" Nice easy transaction on collection and return would use again "
" Car had small scratch on bonnet down to undercoat on collection not noted on damage form picture taken resolved easily when dropped off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PETER - 12 June 2025
" n/a "
" n/a "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BRIAN - 18 May 2025
" I looked at a number of car hire sites and Auto Europe offered the best deal at the time I required it. Easy to deal with and excellent results. "
" Very easy to deal with, excellent service and the Quickpass arrangement works extremely well, I spent next to no time at the desk and was soon off in my new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DEBORAH - 06 May 2025
" Quick and efficient pick up "
" Quick and Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 05 May 2025
" Excellent stress free "
" Excellent stress free "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEVIN - 01 May 2025
" Easy "
" Collecting the car initially seemed rather a laborious process. In these days of digital data it seemed anachronistic (and slow) to witness so much manual form-filling "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANNE - 25 April 2025
" All good! Very smooth and quick, from pick up to return of the car. Brand new car, that's always nice! "
" All good! Very smooth and quick, from pick up to return of the car. Brand new car, that's always nice! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARTIN - 21 March 2025
" Everything fine apart from still waiting for deposit return!! "
" Still waiting for deposit refund after 5 days!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MALCOLM - 21 February 2025
" Dreadful !!!! "
" You guys told me that it was in terminal hire instead I had to walk 800m in the rain across the airport to be picked up outside a car park description from you !!! The manager hoodwinked me into paying for extra insurance by lying to me over the cost and saying that I could check my email for contract 167 euros for 3 days but he told me that was the total amounts for the whole hire You should take rentscape off your website now !!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NANTES, FR - Reviewed by ANNE - 03 January 2025
" All went well. "
" An expensive rental but all went smoothly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by PETER - 19 December 2024
" good "
" very efficient staff "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MALCOLM - 18 November 2024
" Generally pleased "
" Main critism was that car was dirty inside and out "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by KEVIN - 17 November 2024
" Auto Europe were helpful when my flight was cancelled, but Rentscape did not provide a professional service. "
" The location given as "off concourse", is a collection point and you have to call Rentscape to be collected from that location, that is not clear on the product offer, or the booking voucher. The car provided was quite old and in relatively poor condition (including dents in the roof) and you had to take your own pictures to prove collection condition. Not a professional approach, no paperwork available on site, only an e contract by email after the event. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
NANTES, FR - Reviewed by SIMON - 14 November 2024
" All good apart from the very small delay to find the car "
" All was good except the car wasn't where it was supposed to be so it took some time to find "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MATTHEW - 03 November 2024
" As above "
" Friendly, helpful and a seamless experience. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VALERIE - 15 October 2024
" Don't "
" Dreadful. The car I was given had a red warning on the dashboard for failing breaks. Pick up took 30 minutes under the rain with no possibility for cover as the bus stop was flooded. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 2
NANTES, FR - Reviewed by BRIAN - 05 October 2024
" See above, happy enough but Enterprise staff on pick-up could have been more efficient, quicker and focussed. "
" Seemed to be very busy and everything done in a rush. Staff moving around and extra time taken to deal with customers. Process is easy enough but staff need to apportion time to each customer and not look as though they are new to the business. Good car, but wasn't completely clean on pick-up. Suspect it had just been returned by another customer. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by IAIN - 02 October 2024
" Excellent value for money for the car provided. "
" Generally excellent. Only quibble was the lack of directions on where to leave the car at Nantes Airport as there are two car rental areas A and B. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NICOLA - 28 September 2024
" The problem with the car didn't appear to be that of Autoeurope but I can't be sure what arrangement was made between Autoeurope and Europcar "
" When collecting the car I was asked if it was only me, which at the time it was. I was told the car had a big boot, was that ok? By this I presumed it was an estate. When finding the car in the car park it was raining heavily and there wasn't much space between my car and those either side. My priority was to do a quick video around the car and put my bags in the back. When I arrived at my accommodation I could see that although the car had 4 doors there was no back seat, just a cover over a solid floor. I had family to transport around with me and having only 2 front seats this was impossible.I ORDERED A CAR NOT A VAN! After the second day the tyre warning light came on. Finding somewhere to check the tyres was impossible and I was very nervous, particularly travelling the distance back to the airport, that I may have a slow puncture. When handing back the car the man said, we have this problem all the time, it's a fuse issue. Was I happy with the car? No. It wasn't what I ordered and wasn't in a fair condition. Would I use Europecar again? No. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NANTES, FR - Reviewed by JEREMY - 27 September 2024
" A very smooth process. The car was exactly what we needed and was almost brand new. Drop off was very quick. All the staff we encountered were very professional. "
" The person who talked us through the rental and handed over the keys was outstanding. He did an exceptional job. His name may have been Abdul. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by RALPH MICHAEL JAMES - 23 September 2024
" Good info from auto Europe prior to pickup. Thankyou. "
" Easy access from airport. Vehicle condition good but failed to check washer water - none at pickup! Concern that on return comment from Hertz staff was "that it wasn't a problem!" Not the reply you would expect. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MICHAEL - 19 September 2024
" All good "
" OK, but there are questions not yet asked!! we ordered a Compact Manual, petrol engine, manual we got an SUV Hybrid automatic. AND it was American AND a Jeep! It was only 7/8 full of fuel which I did not discover until the email after return. At pick up we were pressed for time and so only registered our complaint without insisting on a change. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by FRANCIS - 11 September 2024
" I'm a little confused at the various quotes - I was quoted different prices - in emails which is confusing - maybe a sterling/euro thing, I don't know for sure. "
" As all these companies do, they tried to sell me extra insurance - basically to cover their excess. I was also disappointed that the car wasn't too clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NANTES, FR - Reviewed by DAVID - 06 September 2024
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by OLIVER - 04 September 2024
" Auto Europe are a good company, however my experience with the supplier has been very poor. "
" Car returned within contract period yet received invoice for additional days hire. Impossible to contact Alamo by phone or email. Need help resolving this. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RICHARD - 04 September 2024
" The booking was not correctly passed onto the rental firm "
" Vehicle pickup was a nightmare. Had to wait for an automatic to be returned despite having ordered one. Car had major front bumper and bonnet damage, scratches and dents all over. Filthy inside and out. Engine management line came on twice but cleared. Return was appalling. Service agent was rude and twice went off to serve someone else. In short I think I should have my money back. Never to use again! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NANTES, FR - Reviewed by BEN - 02 September 2024
" As per above - hire car company is a scam trying to rip people off at drop off knowing they are in a rush for flights. They should let people know they need to have their car fully valeted before return "
" Terrible hire car experience. Had a tiny bit of sand following two week rental which they tried charging £95 cleaning fee for on drop off. Complete scam - never experienced after frequently hiring cars and will refuse to use hertz/thrifty again "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NANTES, FR - Reviewed by KARL - 30 August 2024
" Good "
" Easier and Covient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 25 August 2024
" The website is efficient and easy to use and having used Autoeurope previously, I will continue to use your services in the future. "
" Overall, I was not happy with Hertz. When we were picking up the car, they tried to sell me additional Insurance which I had already organised via the initial rental process. The Rental return was poor as there was no one present in the return area and I had to queue for 20 minutes in the reception area before being attended to. Not what I would expect from an International firm like Hertz. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STUART - 24 August 2024
" I don't think a greater explanation with regards to full cover on your website would be essential to state the you would have to pay the €2500 excess and then claim it off Autoeurope if you had any damage to the car. I chose to pay a further €280 to make sure I was fully covered. Well I will know for the next time. "
" All ok, everything explained thoroughly. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by SIMON - 19 August 2024
" It was poor. But you win some you lose some, so it's just one of those things. I'd expect better organisation and service from one of the major on-site rental companies. I will avoid Enterprise if I travel through Nantes airport again. "
" I waited a long time to pick up the car. There seemed to be plenty of staff, but very inefficient. The car was fine for 24 hours, then the aircon packed up and never worked again for the duration of the trip. Given that daytime temperatures were 35 degrees plus this was a problem, and I was over 2 hours drive away from the concession so returning was not viable. On my return I again waited too long to drop the car off. There seemed to be only one member of staff on duty and there was a growing queue. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
NANTES, FR - Reviewed by DAVID - 15 August 2024
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by STEPHEN - 12 August 2024
" Airport to shuttle then 1 hour for shuttle and 1 hour in office. Did not get the right car. Our one had high mileage DO NOT USE THIS COMPANY PAY EXTRA FOR AN ACCREDITED COMPANY "
" Not on airport took 2 hours between landing and pickup. Would not recommend this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
NANTES, FR - Reviewed by DANIEL - 11 August 2024
" Pleasant staff "
" Very efficient service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by JENNIFER - 07 August 2024
" They made it easy and stress free! "
" Courteous, helpful staff who spoke good English. Return was easy and I will definitely use Avis again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAIME - 06 August 2024
" Easy to use and compare prices. Haven't had any issues to date. "
" Great customer service when I needed to amend my reservation after the hire start date. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 29 July 2024
" All very good "
" All very good - pickup and drop off - at a good price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by BLANCA - 22 July 2024
" flight cancel, agent from Auto Europe said that 30 mins was not enough for cancelling the booking. Very disappointed of customer service. "
" I could not take the car due to a flight Cancellation. Auto Route did not want to cancel the booking. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 2
NANTES, FR - Reviewed by PAUL - 19 July 2024
" - "
" Simple and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BETHANY - 16 July 2024
" Our holiday was made incredibly stressful by this experience. We cancelled and went with a leading provider based at the airport. "
" The worst experience ever. We were given car seats with socks on. Awful T&Cs at the desk. Rude staff. Cars all had scuffs on. Did not trust them at all so didn't take the car but they wouldn't refund the kids car seats with sick on! Even the transfer was hard to find and they would t answer the phone number provided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by LEWIS - 14 July 2024
" see above. Very frustrating that the desk didn;t stay open - they knew my flight number in the booking "
" The flight was delayed and they closed the desk so I had to hire with Europcar that was still open. I tried to call the local desk from Stanstead but the call went to voicemail saying the office was closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by WILLIAM - 11 July 2024
" Generally very good, car was a good standard, fast an efficient handoff, based on the proximity of the car park. One minor issue, but probably not Dollar's problem, the airport's petrol station was almost inaccessible due to cars illegally parked in the forecourt awaiting pickup of incoming passengers "
" Pleasant staff efficient operation, little disorganised at pickup, probably due to a staff changeover and queuing problems "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by MALCOLM - 06 July 2024
" Excellent service at both locations "
" Excellent service at both locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARK - 26 June 2024
" Very poor service and car was poor "
" Firstly I had selected car hire at airport so was disappointed that car hire was off site When collecting car the counter staff had little English so communication was poor the whole process was abrupt with little customer care. Collection by mini bus took 20 mins The car was problematic hear box or clutch poor changing gear always involved crunching gears Power to the car went off twice whilst driving very frightening We took photos of service book, it was over q2 months since car services On returning car mon of the staff spoke English "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NANTES, FR - Reviewed by VALERIE - 23 June 2024
" I WOULD NOT, and I repeat WOULD NOT use Rentscape again. I honestly cannot caution anyone highly enough not to use this company. Very rude staff and they have not paid us back our deposit despite multiple phone calls chasing them. The worst customer service I have ever encountered. Please, please I would advise people to go elsewhere and use a proper company. Absolute disaster. "
" The moment we arrived, we were subjected to hard sell, of additional products, even though we had purchased these in advance, we finally were exhausted and purchased accident repair which we did not need! The car was disgusting in very poor condition, and the whole bodywork was scratched dented and in very poor quality, should be called rent a wreck!. It was at best a secondhand car with high mileage! On return we were accused of damaging the car further, I had to counter the suggestion with photographic evidence. Poor practices to extort further money! Another Review! 'Don't use this company EVER, the whole franchise is a cowboy operation with tons of loop holes to catch you out and make the most profit from both language barriers and lack of information provided. I returned car with full tank and still got charged, tried to contact and no response. Literally robbed me, and they take cash from your account without any permission. They also stick admin charges on everything, please just boycott them. They are really really bad news.' Really sad offer and extremely poor service "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by JOHN - 16 June 2024
" SIXT are good SIXT do Not recognise your insurance policy You have to pay SIXT when picking up the car "
" SITX are good, However I paid for full insurance from you ! It wasn't recognised by SIXT ! I had to pay for full insurance again This is what I will be saying Next time I will be going directly to SIXT And Not with you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BORIS - 07 June 2024
" Your service was clear. The price of local add-ons could be updated "
" They asked me to bring the car back with fuel tank full which I did but when I got the car the tank was not full. 40.km estimated was shown via the car dashboard and I didn't get any compensation for that "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by RAY - 05 June 2024
" Excellent service. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GAVIN - 03 June 2024
" unfortunately your company is tarnished by association with Rentscape. "
" Rentscape have just stolen £123.28 from my account. I don't know how they were able to do this after having refunded my deposit, but they have. I would appreciate your help in trying to retrieve this money. And I would suggest that you do not do business with them in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GRAHAM - 03 June 2024
" The Auto Europe website was easy and straightforward to use. Everything went well with the hire and I would use it again. The only thing I would recommend is to book early for a better deal. "
" My daughter unfortunately left her mobile phone in the back of the hire car when we returned it. The staff at Avis at Nantes airport quickly contacted us when they found it, they then rushed it to the airport security and got it through to us even though we had already passed through. My daughter and I are extremely grateful. In addition to this their entire service was first class. It's the first time I've hired a car abroad and I would have no hesitation in using Avis again or recommending them to anyone in the future. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by HELEN - 15 May 2024
" Lovely staff and efficient service "
" Very friendly and effluent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARINA - 10 April 2024
" I would want to rebook with AutoEurope but you should really check the quality of the car rental agencies you have on your books. I have always been satisfied with the service until this incident. I will never book again with Rentscape "
" The shuttle never turned up for the pick up at the airport in spite of waiting for one hour while being told that they shuttles run every 15 mins. No one would answer our calls as we were past the office hours and we would only get the automated message to wait for the shuttle. We had to resort to rent another car from the local agency. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by MALCOLM - 31 March 2024
" See above. "
" Vehicle not roadworthy. Faulty wiper blades - both blades. Photos available. No one at office for either pick up or drop off. Vehicle high mileage. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NANTES, FR - Reviewed by MICHAEL - 24 March 2024
" very dissappointed..... "
" There was no car available that I had booked. I was charged more money for the car that I was given ,extra £129. They told me the money I had paid you was a deposit. I had asked for a normal fuel powered car but was given a hybrid . Having never driven this type of car I was not given any instructions as how to start etc the car. very unhappy with the service.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by NEIL - 20 March 2024
" I have used Auto Europe over many years. Never let me down. "
" All fine except slow picking up "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BRIAN - 22 December 2023
" No hassle & friendly staff "
" Very easy & quick pick up & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIP - 28 November 2023
" everything was ok "
" my car hire was very easy to do everything went ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by STEWART - 03 November 2023
" I have discussed this with Auto Europe customer services with regard to a full refund from Dollar. They even had my flight number. So far I have heard nothing back from Customer services. I still have faith that ae will resolve this promptly. If this does not happen, however, I will certainly take the matter further. "
" Flight was delayed. New arrival time was to be 00.30 hrs and would be after closing time of Dollar desk. As instructed in ae voucher I phoned the 24 hour help desk to point this out. The ae operative said they would ask Dollar to keep the car for me and I would collect it at 07.30 when their desk re-opened. I arrived promptly at 07.30 and was told by Dollar that the hire was cancelled as I had not collected it on time. I explained my contact with ae but it made no difference. The Dollar desk clerk was rude and dismissive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by PETER - 01 November 2023
" So sick of the scam. Submitting cars with multiple scratches, too many to count. Then charging you 150 euros when you come back for 'new scratches'. I will no longer hire cars in France "
" They tried to scam me. Charging me for a tiny scratch that was apparently not pre-marked, but was almost under car. And an existing hub cap cap small scratch. Neither will ever be repaired "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by MASSIMILIANO - 09 October 2023
" Never had direct contacts with Your Company, so I can't write more. "
" Wrong amount on my credit card, seems that people not reading mails properly, the result is a great time loss. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NANTES, FR - Reviewed by STEWART - 07 October 2023
" Quite happy overall "
" All good except for no washer liquid in windscreen washers and tyre pressure warning whiv ch came on. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by FINN - 29 September 2023
" The entire process was very easy. The car was waiting for us at pick up. The only note was that I was surprised to see that we were charged for missing charge in the car. The surprise came from the rate (close to 1 euro per kWh) given that it could be charged up for so much less than this on the forecourt. "
" Very easy to organise, although the fee for charging was steep and felt a bit unnecessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANDREW - 03 September 2023
" Very easy process. No hidden charges. "
" Very efficient and easy process. Easy to find rental office "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MICHELLE - 11 August 2023
" The booking with Auto Europe was simple, and the experience in the Enterprise office in Nantes was good. The car appeared fine, and it was new or nearly so, but the climate control didn't work unless we went over a bump in the road. The default appeared to be off, so we spent a lot of time praying for bumps. "
" The experience in the Enterprise office was fine. The car appeared fine, and it was new or nearly so, but the climate control didn't work unless we went over a bump in the road. The default appeared to be off, so we spent a lot of time praying for bumps. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by RONALD - 28 July 2023
" Good efficient service. "
" I booked a Peugeot 3008, or similar, but was given a Hyundai Kona. This was much smaller and we had difficulty getting everything in but I was told it was the same class. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by PAUL - 08 July 2023
" Both Autoeurope and their nominated car hire company Europcar were efficient, courteous and professional in all the dealing I had with them "
" Both Autoeurope and their nominated car hire company Europcar were efficient, courteous and professional in all the dealing I had with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by ROBIN - 24 June 2023
" Having been to France on many occasions this was easily the best experience in pick up and return of a hire car - well done will definitely use these guys again. "
" Easy transaction with pick up and return effortlessly easy great job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by IAN - 23 June 2023
" Straight forward "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NELLY - 11 June 2023
" Very nice overall experience as usual "
" The check in was a bit slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GARETH - 06 June 2023
" Very good. Car great. "
" Friendly and gave some places in La Rochelle to visit. Did try to sell an upgrade but not pushy. Really happy with service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 15 May 2023
" Very compitent and efficient "
" Great car. Upgraded at no extra cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROBERT - 05 April 2023
" No issues "
" I was told that Comprehensive insurance was 25 Euros which I agreed to. Turns out it was 25 Euros a day plus tax which was charged to my credit card. Not on. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 05 March 2023
" Excellent staff and excellent vehicle "
" Efficient friendly and helpful. Excellent language skills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARK - 22 February 2023
" quick efficient service "
" quick efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by FRED - 21 September 2022
" Competitive prices "
" Fast pickup abs drop off processes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SIMON - 09 August 2022
" s "
" Can you confirm what the additional TVA surcharge is for? This wasn't mentioned in the original comparable quotation. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 03 July 2022
" I have always used auto europe and have no complaints with them, they cannot bear any responsibility for this experience. I will use auto europe for my next carhire (3 August) but will not choose hertz "
" on arrival at the desk I was the only customer and was told to wait (not asked) It is sometime from I have used Hertz and their customer service has certainly gone down "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
NANTES, FR - Reviewed by VICKI - 11 June 2022
" Xxx "
" Xxx "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NANTES, FR - Reviewed by MARTIN - 06 June 2022
" Great experience "
" Great price quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JUDITH - 20 April 2022
" The car was very clean and neat and the staff were very friendly "
" The car was superb and a joy to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHELE - 13 April 2022
" Very good experience from booking the vehicle to dropping the car off. Thank you "
" Always excellent service at Nantes airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 29 March 2022
" Easy add efficient service "
" Easy and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 21 March 2022
" Excellent customer service "
" Brand new vehicle. Very helpful handover. Very efficient return, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GORDON - 10 March 2022
" All smooth "
" Fast and efficient car pick up and return at Nantes Hertz. Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by RAY - 25 October 2021
" As above "
" Even though my plane ( details of which i had provided) had arrived on time, i was not allowed get keys until the time I had specified on my application, so had to wait until then. Surely Hertz could have accurate,y assessed how ling it would take to get from plane to their office . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by KENNETH - 09 October 2021
" Won't be using Autoeurope. "
" I was unable to use the vehicle hire as my wife was taken ill. I rang Autoeurope and they said they would send me an email to help me claim back my payment. Two weeks later I still have not received that email. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by MARK - 26 September 2021
" Excellent service with very friendly efficient staff. Car was exactly what we wanted & there were no issues. "
" Excellent service with very friendly efficient staff. Car was exactly what we wanted & there were no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEITH - 01 September 2021
" Booking through Auto Europe is easy, and the staff are helpful. "
" The car we were given was not what we requested. It was big, but had very little boot space. The SatNav was hopeless (although it came without additional charge). The pick up was terrible. We waited for over one hour, and tis included 3 attempts to process the deposit. Each time it failed *apparently their system fault), we had to start all over again. I was convinced they had taken the deposit twice and so asked for written assurance they would accept responsibility, which they did. Because of this delay we missed the meeting with the agent for the apartment we were renting. He had top send instructions (which were all in French), and it was all very "challenging". Not what you want when you start a holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NANTES, FR - Reviewed by CLAUDINE - 30 August 2021
" Same as above "
" Overall very good, would have been perfect if the car was cleaned on the outside on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MICHELE - 02 August 2021
" Always very happy with the service Auto Europe provides, thank you. "
" Found the price to be more expensive than usual. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by YOUSSEF - 21 October 2020
" Overall great experience. No complaints "
" Quick and smooth. No fuss and highly accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by COLIN - 23 August 2020
" Excellent. Car was very very clean. "
" Excellent speedy service and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NOEL - 22 August 2020
" Reasonably priced "
" Waiting time at the counter But over satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by IAN - 30 May 2020
" I have had a very unsatisfatory experience. Despite not using the car-hire due to my travel in May 2020 being cancelled, I was not reminded of the upcoming car-hire and offered any sort of alternative. As such I have lost £149. I have contacted Auto-Europe but you have told me that you will be keeping my money and not offering a credit for future use. This is despite there being no cost to you as I have not used the car. I am very disappointed in Auto-Europe. This is no way to treat your customers. "
" I have had a very unsatisfatory experience. Despite not using the car-hire due to my travel in May 2020 being cancelled, I was not reminded of the upcoming car-hire and offered any sort of alternative. As such I have lost £149. I am very unhappy about this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by STEWART - 16 March 2020
" Top quality service. "
" I don't usually bother with reviews but I have to say my experience at Enterprise Nantes was exceptionally good. Courteous, efficient and helpful staff. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIPPE - 16 March 2020
" Good experience "
" Would have given a 10 if there had been windscreen washing liquid ... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by PETER - 23 February 2020
" I think I have covered everything above in question 3 "
" we went to pick up the car after booking with yourselves at Nantes airport on Sunday the 16th Feb but when we went to pick up car there was a problem with my Barclays card in that the swiper would not except it although I phoned my bank who said there was no problem with my card that I had sufficient funds in place. My bank then spoke to the lady on the desk & informed her there was no fault with the card & indeed it was the same card that I paid the initial booking of £166.55 with. I then offered to pay the 300 euro in cash but apparently you don't accept cash. I was obviously very upset as we had come to Nantes to view 2 properties but without the use of the car we could not make the viewings and had to also cancel our hotel. I have lost a lot of money since the whole purpose of the trip was to view 2 homes in the view of purchasing one. We then had to book another hotel close to Nantes Airport, taxis each way to and fro and generally it was a dreadful experience. We were fortunate that the hotel we were due to stay with refunded our full money even though it was not their policy and was given and received as a gesture of goodwill. Obviously we would be very grateful if you could look into the matter and surely a refund should be given from yourselves as we had paid in full on said card and offered to pay cash re holding fee and even got our bank to speak to your lady on the desk but all to no avail. We paid for a car that we were not permitted to use, we had to cancel our plans and obviously we are not rating Sixt at all or your customer service. We look forward to hearing from you and thank you for your help in this matter. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by COLETTE - 22 February 2020
" I had to pay for insurance twice by the separate companies no one makes this clear online! Rip off "
" I had to pay for insurance twice by the separate companies no one makes this clear online! Rip off "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GAETAN - 13 February 2020
" Just perfect "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROBERT - 10 February 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANNE-MARIE - 29 January 2020
" I was pleased to receive an automatic car. "
" The car was a hybrid automatic which made my trip much easier. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CATHERINE - 27 January 2020
" Shame about the strike blocking the entrance of the airport, it took me 1h to do the last 2km... "
" very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIPPE - 08 January 2020
" Spot on "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 08 January 2020
" Overall good "
" Car clean inside but not washed outside. Not a problem to me, but made it slightly more difficult to detect any scratches "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by DAVID - 04 January 2020
" I booked to pick the car up at 18.30 but was not told that the desk closed at 19.00 and after 19.00 there would be a 50 euro charge. I will not be using auto Europe again! "
" Ok "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHARLES MARK - 29 December 2019
" A very pleasant welcome and reception upon return. No problems at all. "
" A very pleasant welcome and reception upon return. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by OWEN - 29 December 2019
" On line booking was simple. Process at airport was not. Staff very dismissive of the extra insurance I had purchased through auto europe "
" The car was dirty, full of scrapes and dents. The staff did not show me the car, instead I got an email some time later showing some of the damage. Too late to challenge. Staff on checking car was rude and dismissive. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NANTES, FR - Reviewed by NIGEL - 04 December 2019
" Normally AutoEurope are competitive but as I mention above, there were far better solutions had I waited until nearer the time of pick-up to book a car. "
" Car was dirty (inside and out). There were better value options if I had of waited to book directly with other operators. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NANTES, FR - Reviewed by NATHALIE - 14 November 2019
" good experience "
" There was a white mark on the car which was not recorded in the paperwork. I made sure a member of europcar checked it. Rental cars always have to be checked before driving off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by ALISTER - 28 October 2019
" Ok car rental "
" Fairly long walk to vehicle across a busy road "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by BRUCE - 19 October 2019
" Swift and efficient "
" Ice car. Great location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEWART - 07 October 2019
" These people need to do better. "
" First car was faulty. Speed governed at 50 kph. Quite dangerous journey trying to return to airport in fast traffic. Was given a second car which was ok but no offer of free upgrade ( despite being asked) and no compensation for delay and inconvenience and distress. The desk staff could not care less. SHABBY ! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NANTES, FR - Reviewed by ANDREW - 02 October 2019
" Can't fault anything from the car to the staff "
" Very friendly and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by MICHAEL - 01 October 2019
" See above "
" I received an invoice for two charges against my credit card for offenses whilst driving a rental car hied from you in France this August. The paper work does not detail what the offenses are or where the offenses took place. I would appreciate if you can send me copies of the summonses so that I can review the offenses ASAP in case of appeal which has a 45 day deadline. montymorris1959@yahoo.co.uk "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NEAL - 30 September 2019
" I wouldn't rent from Eurpcar Nantes Atlantique again "
" Europcar had the wrong allowable mileage on the form i had to sign. The car they have me had lots of unrecorded damage on it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NANTES, FR - Reviewed by SARAH - 28 September 2019
" Prrfect "
" Served by lovely lady at pick up at Nantes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CLAIRE - 25 September 2019
" We use Auto Europe about 7 or 8 times a year and have done ever since we bought our holiday home in France many year ago. I have no hesitation in recommending them to anyone. "
" We shall use Thrifty again as their rates were so much cheaper than the other car hire providers at Nantes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KIERAN - 20 September 2019
" Excellent work by Sixt "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 20 September 2019
" Very good overall "
" Nice friendly staff good manners & polite. They Probably could have done with a little more help as it was so busy when I picked my car up, & it was so hot standing around in the sunshine with very little shade, I was glad of the aicon when I received the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ERIC - 19 September 2019
" very good value for money from auto Europe. "
" vehicle presenting a serious crack in the wind screen creating a significant safety concern "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NANTES, FR - Reviewed by FRED - 19 September 2019
" competitive prices "
" a bit of wait at counter, even though there was 3 staffs and 2 customers in front of me. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by DOUGLAS - 19 September 2019
" Great efficient service "
" Great efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 18 September 2019
" Uncomplicated and efficient "
" Car was good and all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROBERT - 17 September 2019
" NONE "
" Very swift attention when collecting and dropping off and the car was a high standard and not a basic model "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by IGOR - 17 September 2019
" Always competitive prices, and very easy to change or cancel. "
" I made a mistake in booking - starting one day after my arrival, and an extra day required was provided easily at a very reasonable cost, while the car was slightly upgraded at no extra cost. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by HENRIETTE - 12 September 2019
" It was my first time to rent a car but I am very pleased to have done it through Auto Europe "
" Efficient and good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARINA - 04 September 2019
" All was ok. "
" Was upgraded and due to flight cancellation, Europcar allowed me for an extra day rental at standard charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIPP - 03 September 2019
" Easy to use website. Sensible option for with/without insurance. "
" Nothing in particular. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NANTES, FR - Reviewed by GEORGINA - 01 September 2019
" Friendly, efficient, helpful, value for money "
" First time hiring and driving a car abroad on my own, it was an easy and efficient process and the car was perfect for our needs and certainly value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRIS - 01 September 2019
" As above "
" Overall, a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by JULIAN - 30 August 2019
" All good thanks "
" Yes, all went to plan pretty much. The staff were particularly helpful although we had to wait a bit. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by CHRISTOPHER - 29 August 2019
" Meet my expectations "
" Nice clean and fresh smelling car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAMES - 29 August 2019
" Over all it was OK but I was anxious at not having a spare wheel in the event of a puncture particularly as we were from England and not used to the French system. "
" The slot in the car park was hard to find and many people had the same problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GILLIAN - 28 August 2019
" Nice to drive an almost new car "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 24 August 2019
" AutoEurope always reliable, flexible and usually very competitive. "
" Very efficient and pleasant collection and return staff. Could not be better. Car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GERALD - 20 August 2019
" I have used Auto Europe over a number of years without any negative incidents "
" I was very impressed with the pick up and drop off. Fani explained the controls of the car very professionally and had an infectious humour which got our holiday off to a great start. Star man. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JASON - 20 August 2019
" yes "
" yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NOEL - 19 August 2019
" Over all ok Pickup time 12.30 got my car hire at 3 . Drop off at 3 got charged extra "
" Waiting time at the counter nearly a 90 minutes "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by ROGER - 19 August 2019
" Fine. "
" The only problem with the car was that the aerial was broken, which meant the radio didn't work - and for me an important part of driving round France is listening to French radio. It's also useful to hear travel news on it. I don't know if this should have been picked up on a clean/inspection before we arrived? Or if we could have bought an aerial and claimed it back from Budget? Car great in all other ways, and all three check-in/inspection/return staff were excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by JOHN - 14 August 2019
" Overall the process with Auto Europe was simple and cost effective. The only problem was that I never received a confirmation email... I suspect there is something special about the format of the email that causes it to get caught in security systems - not just on company email, but also on personal email supported by Apple - so something very odd there. "
" It was not obvious that the Dolar Pick up was from the Hertz Stand - This needs to be REALLY visible in the documentation - not just a line among hundreds of lines of text. It took a long time to pick up the car - I cant understand why this is such a slow process for a pre booked car. The car had a lot more minor damage on it than the paperwork showed - so a lot of time was spent sorting that out- which I found frustrating as It feels like I am doing their job. On a positive note, the staff were friendly and explained things clearly and the car was clean "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by MICHAEL - 12 August 2019
" See above. "
" Everything as requested. Good standard and very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GORDON - 12 August 2019
" None "
" Very helpful staff at pickup and drop-off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by PAUL - 10 August 2019
" very good service "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KILLIAN - 08 August 2019
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAMIAN - 06 August 2019
" Booking, selection of car, auto Europe customer service, auto Europe quoted price - all great. Budget staff, overcharging and general experience - terrible. "
" Charged for items that were supposed to be included in the up-front price paid. Refused printed version of documents instead of email; email version never received. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MAUREEN - 06 August 2019
" We had a very positive experience. Thank you. "
" Thank you for making this process very straightforward for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARK - 06 August 2019
" Excellent service, best car hire experience we've had so far. "
" Excellent. Car in excellent condition, staff extremely helpful. Restored my faith in car hire after many bad experiences in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GEORGE - 02 August 2019
" Good booking system "
" No damage form given at Nantes No one to check in vehicle at Dinard and them charge fir a damaged tyre "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NANTES, FR - Reviewed by KEITH - 28 July 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JENNY - 25 July 2019
" Overall, pick up and drop off were very straightforward and staff very helpful. Car was clean on collection. "
" Marks on the car weren't noted by the company on pick up. I photographed the scratches and emailed the office to show them and luckily had them added onto the agreement. If I hadn't done this I would have been charged on drop off for marks I didn't make. I would suggest all cars are carefully checked and marks noted and customers told about them on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by CATHERINE - 22 July 2019
" really good experience - fast, efficient and offered significant value for money considering the car i got was the one i asked for (automatic too!) - really good experience "
" i have never, ever been given the car brand and model i requested when hiring a car - Europcar gave me exactly what i asked for which is amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VERONIQUE - 19 July 2019
" Friendly staff at the airport , it was very easy and the car was just right for us. "
" Very good service from start to finish and clean and comfortable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 13 July 2019
" Good experience despite feeling somewhat cheated about the petrol. "
" Very helpful man at the counter. Took the time to make sure the car was exactly what we wanted. The fuel tank was not full though, only about 3/4 and we did not notice until we had left the airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by CHARLIE - 10 July 2019
" see above so many French car hire people don't provide triangles & vests that I now bring my own vest !! "
" a) long queue at the airport desk, others in front with lots of queries I was dealt with quickly & politely b) car had NO warning triangle & NO Hi Vis vest this has happened before in France c) why is France so expensive for car hire, eg compared to Spain ? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NANTES, FR - Reviewed by AVINOAM - 10 July 2019
" Prices are too high; most cars are manual transmission. "
" . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GARRY - 09 July 2019
" As above. "
" Car on pick up wasn't clean but not a problem as we were supposed to have a smaller one, could you please give a postcode for the drop off point, apart from that very pleased. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NANTES, FR - Reviewed by MICHAEL - 04 July 2019
" Fair pricing, flexible and always reliable "
" Perfect and no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 03 July 2019
" Very professional at check in. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ALAN - 22 June 2019
" excellent service "
" excellent service, brand new car as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by FRANK - 17 June 2019
" Overall good rental "
" Good value ,nice car no one around to accept car return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEPHEN - 05 June 2019
" All very good, the car (fiat 500c) was a little smaller than the one we expected (citroen ds3) but we all fitted in and also our hand luggage. The car was great fun to drive and the convertible put a smile on all four faces ! "
" All very good, the car (fiat 500c) was a little smaller than the one we expected (citroen ds3) but we all fitted in and also our hand luggage. The car was great fun to drive and the convertible put a smile on all four faces ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARIA JULIA - 04 June 2019
" Competitive prices and friendly service "
" Friendly competent staff. Quick and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JONATHAN - 03 June 2019
" Great price and excellent service. Have already booked again. "
" Really easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TIMOTHY - 29 May 2019
" See above "
" Great car, only drawback was refueling at airport automated pumps. Only in French, only one payment point and some pumps subsequently selected not working. Drove around several times. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BRIAN - 29 April 2019
" An excellent deal for four weeks hire of an 'economy' class vehicle. The hire process was completed without difficulty and I hope to repeat the deal in September when I next visit Nantes. "
" I hired an 'economy' class car and was very pleased with the cost and the standard of vehicle supplied. Pick-up and drop-off were handled very efficiently and particularly quickly at drop-off. I had to exchange the car midway through the four weeks booking because of a warning on the dashboard referring to a brake problem. I had to go to Garnache, near Challans, from St. Jean de Monts, in order to obtain this exchange, which was also handled quickly and efficiently. I will be hiring in Nantes for four weeks again in September and would like to have a similar deal if it is still available. I am a regular visitor to France as I have a second home there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PETER - 24 April 2019
" The car etc was just as I had booked, but the insistance that I was NOT covered for the excess resulting in me taking out additional and UNEEDED insurance has left a bad taste in relation of how I was dealt with. "
" Europcar insisted that there was no Excess cover which autoeurope said there was at time of Booking. The process was made clear to my daughter who pickled up her car at the same time, but Edwin isisted to get cover I would need to pay an additional CDW, which I did. It is clear that he did not know how auto europe worked and 'conned' me out of another £100 plus. I feel cheated and let down by Eurocar. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VICTORIA - 22 April 2019
" Everything was perfect and good value for money - was even upgraded free of charge "
" Excellent service at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEPHEN - 07 March 2019
" Overall very good "
" Everything went smoothly from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 23 January 2019
" Booking good value would have been good if car was as expected The Alamo agent even said it was below par "
" Car was not comparable to corsa shown on order "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NANTES, FR - Reviewed by RONALD - 23 January 2019
" Excellent service. Simple process and good value "
" Easy efficient and friendly. Only problem was finding a space on return . All consequent on no late credit card surprises !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIPPE - 07 January 2019
" Excellent "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DEREK - 13 December 2018
" Easy to book and good value. "
" Friendly,efficient staff. Location and access very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SHIRLEY MONICA - 13 December 2018
" Quick and easy "
" My preferred car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by IAN - 29 November 2018
" i normally have no problem with Auto Europe "
" there is double handling at Nantes airport - you have to check in at the main desk only to then have to go through the same process in a small hut with lots of other people waiting to be served which is quite chaotic when it's raining and there are people waiting around. none of the other care hire companies have the same double handling process. also, we were supposed to be provided with a 4 door car but were only given a 2 door car which was very inconvenient with elderly passengers i needed to drive around. i will not use Alamo/Nationa/Enterprise at Nantes again and have complained about the car provided. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NANTES, FR - Reviewed by KENNETH - 28 November 2018
" Efficient and helpful service "
" Good experience overall .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KATIE - 27 November 2018
" Had to wait for collection and return of the car. Very poor service to be charged for another days rental without being told! Especially as it was due to their delay! "
" On returning the car we had to wait 40 mins for a member of the counter staff to check the condition of the car. By the time we were able to collect the invoice from the desk they had charged us an extra days rental for being late - their fault! - They made no mention of this supplement (54 euros) added to my card. Very poor service and behaviour. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NANTES, FR - Reviewed by STEPHEN - 14 November 2018
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by KEITH - 12 November 2018
" . "
" Good experience but disappointed no choice of car. I hate Opel cars and the Corsa was in no way similar to the VW Polo I was expecting. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ALISTER - 08 November 2018
" easy to use "
" prompt and economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GARY - 05 November 2018
" Excellent "
" Excellent service. Couldn't fault it in any way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ALMA - 28 October 2018
" We will definitely hire for you in the future. Much appreciated for fabulous service "
" Absolutely perfect hire car company. Car provided was perfect, clean and staff fabulous. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by BILL - 19 October 2018
" Easy to book, but confusion about what was offered (eg emails received offering free upgrades and free additional driver, but misleading with lots of hidden terms) Price was good, but car was poor. "
" Service was good, as was price, but the car was a bit of a disappointment, being rather small and lacking power. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NANTES, FR - Reviewed by UTKARSHA - 11 October 2018
" Super "
" Just super service and cars are brand new p "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by URVOIS - 03 October 2018
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 28 September 2018
" Auto Europe were absolutely useless they sent me an email voucher which had been cancelled 2 days before our trip with no explanatory note !! I organised the hire directly with Alamo which luckily went brilliantly. Why Auto Europe sent this review request is beyond me - case of left hand, right hand !! "
" Alamo were first rate and could not be faulted in any way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAMES - 27 September 2018
" A very slick and friendly experience. Check in was also very straightforward. Would definitely use AutoEurope and Europcar again. "
" Great experience, only downside was the 'upgrade' I was provided with because the car I booked wasn't available. Whilst the Renault Scenic 7 Seater I was provided was new, clean, good specification and comfortable, it was HUGE. I didn't need anything that big (there were only 2 of us), and felt a little too big to be driving around the country roads of the Pornic/Pornichet area. We were offered 'additional insurance' at the Europcar counter, even though we'd already purchased the additional cover before hand with AutoEurope. Might have saved the conversation if this had been determined before hand. But, it was a very positive experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 25 September 2018
" Always seem to have a good deal... Used a few times now and all works well. You can choose the big companies for less money... What's not to like "
" Well placed at Nantes airport and friendly staff who did their job well. No issues getting car or returning. Very efficient and quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CLIVE - 17 September 2018
" Made car hire easy "
" Total satisfaction except wheel bearing noise from rear offside wheel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by IAN - 12 September 2018
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DARRIN - 12 September 2018
" Overall I was more than satisfied. I had ordered a small car however was given a much better vehicle that was fun to drive. I couldn't be more happier with the experience! "
" Great service throughout. Really helpful staff both at the desk and when collecting the car from the parking lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PAUL - 06 September 2018
" The whole experience was fantastic and I was confident that I would use Auto Europe and Alamo again. This was up until the point that I checked my credit card statement when I got home only to find I was reimbursed less than I had paid for a deposit of 250 EUROS. This was a deposit and not a payment therefore I expected to be reimbursed the full amount that I put down on 30/08/18. This is a disgusting method of making extra money and left me feeling so very disappointed. "
" The whole experience was fantastic and I was confident that I would use Auto Europe and Alamo again. This was up until the point that I checked my credit card statement when I got home only to find I was reimbursed less than I had paid for a deposit of 250 EUROS. This was a deposit and not a payment therefore I expected to be reimbursed the full amount that I put down on 30/08/18. This is a disgusting method of making extra money and left me feeling so very disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CARON - 06 September 2018
" Easy to book. Easy to collect and drop off. Loved the emailing of contracts and drop off receipts. "
" Friendly staff, easy drop off. Loved the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JONATHAN - 04 September 2018
" Great service "
" Thanks for the excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 03 September 2018
" Excellent value "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ADRIAN - 03 September 2018
" Easy website to use "
" All went very smoothly, It was quiet at the rental desk which makes all of the difference. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEVIN - 03 September 2018
" There was a long queue at the Europcar counter on arrival at Nantes however the counter was well staffed and they were very efficient "
" Europcar is our preferred hire car company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DAVID - 02 September 2018
" Is this not the same question as above? "
" There were a few things wrong with the car which we had to tell the staff about in order to ensure we were not charged for them. Perhaps Europcar should check cars more thoroughly before allowing them to be rented again? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by PATRICK - 28 August 2018
" slight hickup at start but overall excellent "
" professional service... no nonsence "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by LEE - 22 August 2018
" Fantastic car and service, not like other less respectable companies. "
" Fantastic car and service, not like other less respectable companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ADRIENNE - 22 August 2018
" Thrilled with the service at collection and drop off "
" We had a problem with the USB port in our car. It was quickly responded to and when could not be fixed a new car was provided that was an upgrade making us very happy indeed. Always had a fantastic experience with this company and will use again for our holiday rentals in Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAMES - 20 August 2018
" Will book again! "
" quick , easy and efficient collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by WILLIAM - 16 August 2018
" Good clean car quick to hand back "
" Very professional staff not pressuring us to upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JONATHAN - 15 August 2018
" Found good price "
" Efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TIMOTHY - 15 August 2018
" Really easy and lovely car provided "
" Very easy and excellent vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANDREW - 13 August 2018
" East to use. "
" Eficient and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NANTES, FR - Reviewed by KATHY - 12 August 2018
" Quite expensive but good quality vehicle and service. "
" Staff professional on pick up and only short wait. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MICHAEL - 10 August 2018
" Very good!! "
" Great service, quick and efficient. Car excellent and return easy. Overall very pleased and would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DEREK - 09 August 2018
" It always works well with auto europe "
" It was better than the last time I used thrifty. It would be better if they stopped seeing collection as a sales opportunity. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NANTES, FR - Reviewed by PETER - 07 August 2018
" Auto Europe was recommended to us by a family member. We have used auto Europe on our last two summer holidays and will continue to use them in the future. I will also recommend the site to friends. Great service "
" It was a very straight forward transaction. Both staff at Pickup and drop off were friendly and helpful. We cannot fault the experience and will look to use Budget in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JOHN - 04 August 2018
" Need to try and stop companies from profiteering. "
" Tried to blame me for damage that was already there. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROBERT - 02 August 2018
" No problems at all "
" The car was actually provided by Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CHRISTOPHER - 02 August 2018
" Although I purchased extra protection cover through Auto Europe, Avis still tried to sell me additional cover! Having been an Insurance Broker for 40 years I was unimpressed!! "
" Due to a technical error my contract had been cancelled by mistake during the hire period by Avis. I received a phone call during our holiday to inform me of this and that everything was ok and they would sign up a new contract on my return. This left me feeling a little nervy as to the validity of my purchase. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by FRANCIS - 01 August 2018
" I am very disappointed with this car hire. Firstly the car I was given was nothing like the car selected when booking. The person at the counter out right lied to me about the car I was eventually given insisting I needed to purchase a Sat Nav because the car would not have one. I explained that this was stated in my booking form and eventually he said he would 'select me another car with Sat Nav.' No new keys were selected and in fact the original car had Sat Nav this was just a lie to try and con me out of money. Simply disgusting behavior and I plan to take this to trading standards if this is not dealt with by yourselves. "
" I am very disappointed with this car hire. Firstly the car I was given was nothing like the car selected when booking. The person at the counter out right lied to me about the car I was eventually given insisting I needed to purchase a GBS because the car would not have one. I explained that this was stated in my booking form and eventually he said he would 'select me another car with GBS.' No new keys were selected and in fact the original car had GBS this was just a lie to try and con me out of money. Simply disgusting behavior and I plan to take this to trading standards if this is not dealt with by yourselves. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ANDREW - 30 July 2018
" See above re fuel charges - I wrote to europcar whose reply was basically - tough ! "
" The car wasn't what I ordered but I wasn't that bothered about it but what did irritate me was the charges for fuel that's were levied-I photographed the fuel gauge and mileage yet was charged for twice the volume of fuel at a rate that was approx 3 Times the price shown on europcars desk when I picked it up and there was a service charge !! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARK - 30 July 2018
" The insurance package should be removed and just allow budget or car provider provide it. Not up to standard to give peace if mind. Ended up paying twice! ! "
" A good service vounter staff great. Bit slow to be dealt with at drop off as only one staff member there. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by CAMERON - 25 July 2018
" All good, thanks "
" Tip-top service: efficient check-in, spoken in English. Car as requested was waiting. No hassles re extra insurance (I had bought 3rd party policy) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by SIMON - 24 July 2018
" Straightforward and quick service. "
" Friendly, multilingual staff. Pick up and drop off were very straightforward and quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MARTIN - 23 July 2018
" vouchers etc are a bit confusing -- for example I was encouraged to preregister with Europcar in your email but my booking ID "didn't exist". Otherwise fine. "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NICOLAS - 18 July 2018
" Smooth and efficient. Great experience overall "
" Counter staff was super helpful and nice. Car was brand new but not washed when I got it. Upon return, nobody was in parking lot so had to go to counter but was efficient and quick nonetheless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by THOMAS - 16 July 2018
" Overall good, but the dirty screen was a problem as one tends not to carry cleaning materials whilst travelling! "
" The inside of the screen was really dirty and hard to clean "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by KARL NIGEL - 15 July 2018
" Almost new car (April 2018). Great staff in Nantes Airport. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DANIEL - 14 July 2018
" Not impressed. Complained twice, first time the manager was un-available. Next time I went through to check, staff could see her but I wasn't allowed to speak with her. Offered 10% for a car we couldn't use for the weekend (30deg+ outside, roads were busy so windows were no use), then said they wouldn't offer anymore and I had to contact the manager on my own. Seemed to play on the fact they knew we had a plane to catch and couldn't hang around. "
" Staff were pleased to tell us it was a new car, however upon returning twice to the desk about a scratch they hadn't reported, and the GPS not working we set off. Only to find the aircon didn't work either on an exceptionally busy and hot weekend on the roads. When reporting it over the weekend, no effort was made to reply. Upon returning, staff were difficult and happy to see us go. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by CRAIG - 13 July 2018
" Easy to rent a vehicle, clear communication, helpful personnel. Brilliant! "
" Great customer service. Clean and comfortable vehicle. Top class service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MATTHEW - 13 July 2018
" I like the way I get to chose from the many options "
" It was an easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CLIVE - 12 July 2018
" See above. It was the worst car hire pick up I've ever had and will never by choice use Hertz in Nantes again. "
" It took us longer to wait in line for the car than the flight from Bristol. The counter staff were too busy and too few. They were not rude but they were not friendly either because they did not have the time. It was a terrible experience. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NANTES, FR - Reviewed by RICHARD - 11 July 2018
" Very quick and easy Friendly staff "
" Very quick and easy Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by TIMOTHY - 10 July 2018
" I have often used AutoEurope and value the confidence I feel being able to get insurance and having the ability to speak to someone (in English) should I have a problem. "
" The AVIS representative was very helpful explaining the operation of the vehicle which had some features which were new to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KIERON - 10 July 2018
" See above "
" Really easy pick up and drop off. Polite and helpful staff. Car was spotless and worked perfectly for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by ROGER - 04 July 2018
" Other than above comment rental was excellent "
" Only issue was that there was no one in the Europcar cabin by rental returns - so no one could check the car in , condition, fuel etc. I had to go to the main desk and he was on his own and could not inspect the car with me. (There was no damage and the tank was full! but I have no signed confirmation of this) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by HELEN - 24 June 2018
" More competitive pricing "
" No real difference of experience from other rental providers "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARGARET - 23 June 2018
" Generally all good, felt a little 'rushed' at the collection point. The young lady was lovely, but spoke very fast, and it wasnt totally clear what i was signing for on the computerised forms at the desk. This may be me, not as quick as the young ones. The car was fine, but unsure if it had been checked thoroughly, as the fuel gauge read slightly low, and there was an empty box in the glove compartment, also Starbucks tissues! On return, we were checked in, in reasonable time, and asked to put information onto the checkers phone - very hard to do in the bright sun, but she entered the info for me. which was helpful. "
" Generally all good, felt a little 'rushed' at the collection point. The young lady was lovely, but spoke very fast, and it wasnt totally clear what i was signing for on the computerised forms at the desk. This may be me, not as quick as the young ones. The car was fine, but unsure if it had been checked thoroughly, as the fuel gauge read slightly low, and there was an empty box in the glove compartment, also Starbucks tissues! On return, we were checked in, in reasonable time, and asked to put information onto the checkers phone - very hard to do in the bright sun, but she entered the info for me. which was helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by DAVID - 05 June 2015
NANTES, FR - Reviewed by CLAIRE - 30 March 2015
" I use Auto Europe for my European rentals several times a year & have always been satisfied with their service & competitive prices. "
NANTES, FR - Reviewed by ANDREW - 02 January 2015
" Should have been a basic map available. "
" Very Good,. Very Friendly "
NANTES, FR - Reviewed by LOUIS - 11 November 2014
" Just very good experience. "
" Employes with sense of humor and lot of professionalism. "
NANTES, FR - Reviewed by CLAIRE - 30 August 2014
" As i use Auto Europe many times a year, I would like to see the introduction of a loyalty scheme "
" I have booked with Citer several times this year & sometimes their cars are not very satisfactory, however everything was good on this occasion "
NANTES, FR - Reviewed by CLAIRE - 31 July 2014
" I have used Auto Europe on many occasions and find them the best car hire company to deal with. On the rare occasion where there has been a problem, they have always sorted it out to my satisfaction. Highly recommended! "
" I rented a car from Citer at the beginning of July and the car was not satisfactory. I was then given an upgrade on my next hire at the end of July and this time everything was good. "
NANTES, FR - Reviewed by RUSSELL - 23 June 2014
" Good prices and very easy "
NANTES, FR - Reviewed by PETER - 02 June 2014
" excellent .... as always !!!!!! What a team ! "
NANTES, FR - Reviewed by DENISE - 02 June 2014
" Excellent value for money "
" Excellent service all round. Extremely friendly and pleasant staff. Will always use CITER. "
NANTES, FR - Reviewed by SAMUEL - 26 May 2014
" very helpful in call centre "
" tried to sell us a bigger car for 4 euros a day more but when we refused they had one the size we'd paid for "
NANTES, FR - Reviewed by ANDREW - 04 June 2013
" no problems. very good service "
" great customer service "
NANTES, FR - Reviewed by RAMNIK VIRJI - 27 May 2013
" Your rental is economical and no fuss approach is a good policy customer is not confused many too many technical involvement . "
" Staff were very welcoming and all went very smoothly. I liked the upgrading was excellent! "
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