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NICE CAR HIRE REVIEWS
Car hire reviews in Nice
Famous for its world-class museums and splendid beach-front promenade (the Promenade des Anglais), Nice is one of the best-established and most sophisticated seaside destinations in the whole of Europe and easy to reach via Nice International Airport or Nice Train Station. The fifth-largest city in France, it is the perfect base from which to explore both Provence and the French Riviera, including the tiny but very affluent principality of Monaco. Must-see attractions include the Modern and Contemporary Art Museum, Marché Provençal (one of the best markets on the Côte d'Azur) and, of course, the famous casino at nearby Monte Carlo. Don't leave Nice without enjoying the head-spinning views from the castle ruins at Colline du Château high above the city.
Founded in 1954, Auto Europe is one of the world’s longest-established car rental brokers, having built up an enviable reputation by working with all the leading car hire companies. We can always find you the right car for your trip, whether it's a few days' city sightseeing in Nice or an extended road-trip around the beautiful region of Provence. Check out what our many customers say about our high level of quality and service from the many positive car hire reviews in Nice listed below.
AUTO EUROPE NICE, FRANCE Car Rental Reviews
Average Rating for Auto Europe Nice:
NICE, FR - Reviewed by GILLES - 21 September 2025
" Great site to see multiple prices. "
" nice and easy and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 20 September 2025
" Been using Auto-Europ for 10 years plus. Great choice is cars with all top rental companies. Best prices with 48 hour cancellation policy when problems arise. Great communication when questions need to asked and they go the extra mile to make sure ,that if ever there is a problem , the do their best to help you. I intended using AE for the foreseeable future. "
" Very good cars. Great location. Quick service. Above all the staff are brilliant. Explain things clearly and very friendly and helpful. Good communication if there is a problem and give good advice. I have used them for at least 5 years , 3 times a year , and everything has been just right for me. Highly recommended rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 20 September 2025
" the only comment that i have is that i could not find car in carpark as it was parked in another bay and it took some time to find. "
" the only comment i have was the wait time at nice airport waiting to be served. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICIA - 20 September 2025
" Have already done so. "
" All of above but I had requested a small car and there were none available and was given one too large gorgeous my requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VIRGINIA - 19 September 2025
" Please contact me asap about my complaint. I should be due a complete refund "
" I am still waiting to hear back about a refund. It was dreadful, I was supplied with an incredibly unsafe and dangerous car! Please can someone contact me immediately "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by RICHARD - 18 September 2025
" only dealt with online so it was fine. However due to OK mobile staff I may well hesitate. "
" The man that dealt with me at the OK mobile office in Nice was quite simply one of the rudest man I have ever met. Very disrespectful and once I had turned down extra insurance he was frankly horrible. FYI he had a beard. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LORRAINE - 17 September 2025
" Unlawful "
" Returned full of fuel Charged 28 euro Disgusting "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALESSIA - 16 September 2025
" Thank you "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JESS - 16 September 2025
" Wonderful experience! "
" Very smooth transactions when picking up the car and when dropping off. Wonderful modern car. Easy pick up and drop off While dropping the car off, Paul was very helpful, professional and efficient. Checks of the car didn't take long and Paul went through everything with us and was lovely! Couldn't ask for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 13 September 2025
" All good except for deposit arrangement and last minute check in with Gold not Autoeurope confusing and wrong terminal. "
" Deposit much too high Deposit for petrol fill up ridiculous "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JACQUELINE - 11 September 2025
" Auto Europe was great. "
" Huge queue at Nice airport so had to wait an hour and a half to be served. Then the smart key didn't work. No staff in the car park to help. Had to change rental car and was at Europcar for three hours !!!! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by RICHARD - 11 September 2025
" Pay for a full sized SUV get a saloon "
" SUV not available in Nice despite bringing informed in Marseille that Nice had stock. Forced to take a saloon with low profile tyres. Queues in Nice unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by RONALD - 11 September 2025
" Overall it was pretty good "
" The fuel charge at check in was a bit of a surprise. Not had that with other companies. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 10 September 2025
" It is difficult to speak to OK Mobility Nice directly and I have asked an Auto Europe services reservation support person to do so on my behalf - as every email concludes by saying do not hesitate to get in touch if they can do anything else, but so far I have not had a response or received the receipt for the surcharge "
" OK Mobility have yet to provide me with a receipt for the additional cross border charge of 261 euros, despite being asked twice - when I picked the car up and when I dropped it off. This means that I cannot request a refund as agreed at the time of the pickup as I cannot add the receipt to your manage my booking system In short the cost was doubled and the desk person did not email the information requested The vehicle was great apart from this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by SYDNEY - 10 September 2025
" It was Africans friendly and when I picked car up chap helped sort out controls etc "
" But if a queue to get car but Lady was super helpful and explained everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 10 September 2025
" Auto Europe is easy to use but there needs to be straigght through processing such that key metrics of the voucher automatically feed through to the providers systems thus avoiding changes to excesses and other fees such as additional driver. Virtuo are our Gold Standard when it comes to car hire as you get the model you reserved and everything is on-line. The quicker you can replicate this the better. "
" Long queue at the rental desk. Alamo changed terms of the Auto Europe voucher including trying to increase the vehicle excess by EUR 1000, and charging us more for an additional driver. The process to get them to adhere to the terms as per the Auto Europe agreement was slow and painful. We spent 30 mins at the desk and the time from joing the queue was 90 mins. Companies like Virtuo offer a much smoother experience with everything done on-line. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by IAN - 10 September 2025
" Efficient "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMOTHY - 09 September 2025
" Less is don't travel on a Saturday in the Summer months. "
" Not an issue with Europecar just that Nice airport on a Saturday trying to hire a car is manic. We waited 90 minutes in a queue to get our car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOSHUA - 06 September 2025
" Not at all happy "
" Currently have an open complaint with my booking about the condition of the car that was given to us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by RODRIGO - 05 September 2025
" In future I might try to book directly with the car rental company to reduce the risk "
" When I collected the car, I was immediately told that the vehicle I had booked was "really bad" and strongly encouraged to upgrade. They explained that I would need to pay various additional taxes and suggested that, if I upgraded, it would work out to roughly the same price. In reality, I ended up being charged again--on top of what I had already paid to AutoEurope. I felt completely taken advantage of, but at the start of a family holiday, the last thing you want is to waste time arguing at a rental desk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by OLWEN - 05 September 2025
" Very easy process from start to finish "
" I use Goldcar a lot. Always find them friendly, helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 02 September 2025
" - "
" - "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ANDREW - 02 September 2025
" Will seek an alternative next time "
" Terrible experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by OLIVER - 01 September 2025
" Easy and convenient "
" We were charged an extra day in spite of returning the vehicle well within time "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
NICE, FR - Reviewed by CARL - 01 September 2025
" Car was in very good condition and as booked, however add on costs such as child seats, deposit, airport tax were not as per T&Cs and cost almost as much as the car hire itself. Drop off was very straight forward "
" Car was in very good condition and as booked, however add on costs such as child seats, deposit, airport tax were not as per T&Cs and cost almost as much as the car hire itself. Drop off was very straight forward "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARY - 01 September 2025
" Very kind and helpful. "
" very good experience from the warm welcome at the counter (After a short wait) to the helpful staff who collected the car and bought it to us as my elderly mother has mobility issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 28 August 2025
" Booking via Auto Europe was fine. No issues (aside from the terrible experience with Goldcar). "
" Refused to register damage present on collection stating it was too small, and then tried to claim it was new damage on return. Only a careful video I had taken on collection saved us. Attitude of staff was absolutely appalling. Not to be trusted. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 27 August 2025
" Very pushy salesman lady driver rude "
" Long waiting for pick up and if too many waiting have have to wait extra half hour need bigger busses "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 26 August 2025
" Once we got to a counter after hours wait, the staff was very friendly and helpful . They gave us water and Reece's chocolate "
" We had to wait over 2.5 hrs to collect our car at Nice Airport. You need so much more staff , it was a joke ! Too many cars being collected and only 3 staff . I noticed all of the other car rentals had loads more staff. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 26 August 2025
" Nice - great Marseille - very poor "
" The experience at Nice is so dofferent from the Marseille Airport where they try to find any fault to get the caution money from those who do not have Goldcar insurance. Very bad practice at MRS very good at NICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDWARD - 25 August 2025
" An OK experience, though disappointing car condition let it down a lot. "
" The car was in "average condition" for it's age: 70,000+ KM. The tyres were not properly inflated, (23, 25, 26, 27 psi, iso 32. The airconditioner did not work properly and needed regassing. Several marks, small dents, etc on car. Not a car expereinece I wiuld expect from a rental such s ALAMO. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by RUPERT - 25 August 2025
" I called your help desk and got no value from this experience, was told that I could not get a refund or change details, totally ripped off!! Gold card said they had many similar experiences and had complained about your service and not making key facts clear enough, dreadful experience of both companies "
" Rude staff member, mocked me, interrupted, the rudest person in a customer facing role I have ever experienced, refused to get her manager, I had to raise my voice before her manager appeared, she said 'he won't talk to you' the worst experience you could imagine, then would not accept Amex would not let me use my wife's credit card, planned to charge me 6% to use my debit card, and funnily if I took their insurance £157 then I didn't need a credit card!!! Totally ripped off, frustrated and am actively advising people to not use autoeurope or gold at! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by SANDRINE - 24 August 2025
" They are there to take your money from your account unlawfully. Gove you a dirty car, has to clean inside the windscreen as it was No staff to go round the vehicle when picking up. "
" They take money from your account without consent nor explanations. They are crooks as far as I am concerned. They charged us for a small line on side mirror which was smaller than their 5cm stated on the contract and that was not needed to inform them. They charged us for a slightly bigger car because they did not have the size we paid for 1/2h before our pick up time even though they had just opened for the day at 8am! They charged 2 other amount on my credit card that I do t know about, we returned the vehicle with a full tank of petrol (have the receipt that it was fuelled within a few miles of the return address) Disgusting company! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by KEITH - 24 August 2025
" Auto Europe have answered any issues I had promptly and efficiently, I will certainly use them again next year. "
" We have rented cars from Nice airport for many years and I think Avis have been the best provider we have used thus far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 23 August 2025
" Very good "
" Every person was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 23 August 2025
" Perfect "
" All good, no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by STUART - 19 August 2025
" Auto Europe were very efficient in sorting out the knock on effect of a much delayed flight. "
" Some issues around the rental agreement and the diagram where existing damage was indicated. The area indicated was to the rear of the offside rear wheel arch and not the actual damaged area - the front of the offside wheel arch. It took a long time and many emails/ phone calls to set my mind at rest and ensure I would not be charged for existing damage. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by RACHEL - 19 August 2025
" Rude, unhelpful staff and damaged cars that caused us unnecessary stress. Poor service. "
" Given damaged car and when we returned had rude, argumentative member of staff accuse us of the damage. Showed paperwork that it was there already where worker continued to argue that the paperwork did not reflect damage as stated wing was damaged and she thought it was the bumper! Not involving or relevant to us - she made my daughter burst into tears with her poor attitude before walking off. We later learnt that she hadn't recorded the damage against us but this was not communicated so we didn't know this. Took almost two hours to get the car upon collection - just awful! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by ANDREW - 17 August 2025
" Info about opening times for the Avis desk at nice airport was wrong causing us much inconvenience "
" Car poor with various faults. Staff v helpful "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by ROBIN - 17 August 2025
" See above. Auto Europe do not have the correct rental information on there vouchers Auto Europe do not have the correct contact information on their vouchers - the AE number did mot work and the rental location number did not work. "
" Appaling experience with this car hire firm. Flight slightly delayed. The rental paperwork said there would be a €40 charge for late arrivals, disappointing but i accepted it. I spoke to your call centre who said they would let them know. You and the car hire firm had the flight number. When we arrived at the airport, about 2200 so not especially late for an airport serving location, they had closed and there was no provision made for us. Tried to speak to OK Mobility whose call centre was leas than helpful. The next morning tried to call them again and got conflicting answers about what could be done. Eventually got to the car hire office (approx 0900 the next day) as i assumed the car would still be there and i could just pick it up. However, told that the rental had been cancelled, we were a no show(??) and that i would need to hire direct from them. Had mo choice as they are off airport and there were no alternatives. Cost me an extra €500 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NICE, FR - Reviewed by KEITH - 16 August 2025
" Pleased with Auto Europe booking but Europecar disparaging of insurance provided and tried to get us to upgrade. "
" Long wait at check in, 14th in queue! Priority bookings then queue jumped so queue got longer!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by KAPIL - 13 August 2025
" Appalling service from Enterprise group. Hoping with this review Auto Europe can help me recover my £2200 excess from Enterprise. "
" Car had diery interior when collected. Poor customer service when car broke down due to mechanical fault. Did not get replacement car until 6 hours later. Very poor customer care. I had to chase them rather than they support stranded customer. Lost an entire day of my holiday, entrance fees to exhibits have been wasted as I could not attend. I have been charged excess for the recovery of the vehicle even even though it was a mechanical fault due to poor maintenance or faulty vehicle. Would never use recommend Enterprise group. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ANDREW - 13 August 2025
" All round a very smooth and efficient service "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 13 August 2025
" See above "
" It wasn't made clear that ok mobility is not at the airport. As it was hot and we had bags etc we jumped in a taxi at the airport as I have an autistic child who isn't good at waiting, the taxi ripped us off to the tune of 60€ for a 5 minute journey which made me feel sick. It left a v bad taste re ok mobility , I'm sure it's in the small print somewhere but it needs to be highlighted v clearly that the place is not at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SANNE - 12 August 2025
" The staff was efficient, but the queue time was nearly an hour which is too much. I found out that I could rent the vehicle over £100 cheaper than what I had paid, had I rented the car 48 hours in advance rather than a few months in advance. This has been a huge frustration for me. "
" The staff was efficient, but the queue time was nearly an hour which is too much. I found out that I could rent the vehicle over £100 cheaper than what I had paid, had I rented the car 48 hours in advance rather than a few months in advance. This has been a huge frustration for me. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICIA - 10 August 2025
" No problems this time. "
" I was fortunate this time because there were not many people hiring. I was particularly pleased with my car, a 4 door KIA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 07 August 2025
" Perfect "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 05 August 2025
" Unable to answer question about which IDP should be purchased. An IDP is not needed in France but you insisted I had it but you could not tell me which to buy out of the three available. There is no advice on line because gov.uk says I don't need one. I relied on a 19 year old assistant in the shop I bought it from. That is not good enough. "
" It would have been much better to have know. That Keddy was Europcar. Wasted ten minutes so at end of long queue. Was not offered Priority when booking so took an hour for collection. Was not told of a known defect so had to ring and report when I found it. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by THOMAS - 04 August 2025
" - "
" Collection desk was chaos. Poorest of the Europecar desks I have used around Europe. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by JOHN - 02 August 2025
" happy with process "
" smooth experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by LOUISE - 01 August 2025
" Whole experience was horrible - was so relieved to hand it back. It ruined my holiday. "
" Felt the staff on pick up were hostile and threatening trying to for e extra insurance - ended up being so worried about driving the car that we only drove it to and from our campsite which totally defeated the point of having it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by ALEXANDRE - 29 July 2025
" Auto Europ should make clear what payment methods vendors accept at booking "
" I will be raising a formal complaint. On pick up the agent refused to accept my first direct HSBC debit card claiming it went against the terms and conditions, even though my bank wasn't listed under the banks not accepted. This has cost me money due to transaction fees on the alternative card I luckily had available. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AYDIN - 28 July 2025
" smooth transaction, best price on net "
" smooth transaction, best price on net "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 28 July 2025
" Car reliable and easy to drive. "
" Pick up straightforward, key and go worked really well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 23 July 2025
" I was happy and confident to book through auto Europe but I feel that Hertz have let you down as a partner in rooking me in this way "
" I booked a car with yourselves based on the fact that Hertz did not get bad reviews about upselling insurance. I booked standard hire and took out my own excess cover insurance. Hertz took a deposit from my credit card but also added their own excess insurance of 122e without telling me or even discussing it but told me to sign an initial the document . I have been robbed as I specifically ordered the car without excess cover through yourselves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NICE, FR - Reviewed by PETER - 22 July 2025
" AutoEurope are very good when it comes to sales. However, when there are issues with the rental, past experience with AutoEurope is support is less much of a priority than sales. "
" On pickup, we had to queue for 70 minutes. The Budget Agent tried to re-charge us for the full rental despite the voucher and needed help from a colleague to accept the voucher. The holiday was delayed over 90 minutes before collecting the car. Terrible service. The car had no back wiper. This was recorded correctly on the damage documentation - a minor inconvenience. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NICE, FR - Reviewed by TOM - 22 July 2025
" na "
" Ridiculous queues at check-in, waited 2 hours to get the car but service from that point onwards was great. I'm a frequenter with Auto Europe, best prices and great all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GORDON - 20 July 2025
" The extra insurance we bought from Auto Europe was not recognised be Ok Mobility. This was confusing and not what we wanted. Feels like an expense we did not need. "
" Good service at pick up and drop off. Straight forward to collect and drop off. As usual the insurance offers at pick up are long and complicated and make you feel you need it. We didn't take it however. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 15 July 2025
" Efficient, friendly and not too pushy with the add ons which will make me come back to you again. Some companies have no idea how that pushes people away!! "
" Efficient, friendly and not too pushy with the add ons which will make me come back to you again. Some companies have no idea how that pushes people away!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICOLA - 15 July 2025
" Easy to book and best price - would use again "
" Excellent on collection - staff were helpful and everything was very clear. Drop off was a bit more hectic - not clear where to go or what to do, but when we did speak to staff they were friendly, just would suggest they explain what they need to do more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDITE - 13 July 2025
" , no deep clean when we taked, but the car was excellent "
" Very bad customer service, take more than 2 hours to attend the clients "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 13 July 2025
" I have used you a few times before and have been very happy in the past, however, in this instance where I have had a problem it is extremely difficult to talk to someone to try and sort out the issue. I have not been able to get my issue looking into as yet and there is hesitation in trying to assist me with a refund. "
" The Goldcar check in desk was closed when I arrived at the airport. I was therefore unable to pick up the reserved car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by JACQUELINE - 12 July 2025
" I was told I needed an IDP. I spent a lot of time getting passport photo and driving half an hour to local Paypoint shop to get it. I was not even asked for it - very annoying!!! "
" It was all very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by SIMON - 12 July 2025
" See above. Awful service and no desire to help "
" We made an error in our booking which I accept was my fault. However once I realised the mistake the staff at both Goldcar and AutoEurope were extremely unhelpful. I was originally quoted for another rental which was told would be 50 euros per day. However an hour later AutoEurope quoted 100 euros per day. By the time this was all sorted I had been charged 888 euros for a weeks car rental for a Peugeot 3008. The experience was stressful, staff unhelpful and obviously expensive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JULIE - 10 July 2025
" Because of the above. "
" I had an accident 4 days after my arrival, we could not get through to Gold car at all, we tried for 2 days, in the end my hotel manager sent an email, we got a reply on the following Monday, asking me to take the car back to Nice, l didn't want to drive the car as the police told me it was not safe, and it was 70 k away. I rang for 5 days to get the car picked up, oh the Friday they agreed to pick the car up, said breakdown would call me in 40mins, nobody called , told me they would get me a taxi to Nice to.pick up a new car, once the car was collected, this never happened it ruined my holiday, didn't drive the car for 2wks, l was on my own and in a place where l neededa car, l decided to drive the car then because l needed things from the supermarket, l still couldn't get through to these people, l decided to stay another week, so l could enjoy the rest of my holiday, tried to call them to find out the cost, still couldn't get through. Now they have taken 2 payment s out of my bank acc, 81.81, 691.74, don't know what this is for and usual story can't get through to them. Can you help me with this. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLM - 10 July 2025
" Girl i spoke to was quite abrupt I spoke with a man on my second call who did apologise but couldn't help as the issue was sicily cars. "
" Sucily cars were not there when I tried to collect the hire. When I phoned auto Europe I spoke with someone who told me the car was cancelled as I was late. I was late as the plane was delayed whilst I was already boarded so I could not call the hire company to let them know but they did have my flight details to track the flight arrival time. It was nearly 10pm by the time u got speaking with auto Europe I had 3 children who were tired from travelling and I was left in al stressful situation without a car. The girl I spoke with on the phone was a bit abrupt. I also havnt receive any refund yet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by GORDON - 08 July 2025
" As above "
" Waited an hour and a half at the counter to be issued a car! My son experience an hour and 45 minutes for his separate booking the following week. Not good enough! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALASTAIR - 08 July 2025
" Best value "
" All good and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID GERALD - 05 July 2025
" Hello, This Dacia Stepway was OK to drive up to 50 km per hour, but drive it on a Motorway above that it was lethal, the steering was jerky and possibly dangerous to a non experienced driver. "
" At Nice Airport terminal 1 there is no signs to indicate Keddy only Europcar, which could be a bit confusing. The staff at Europcar where very friendly but we could not get the car we booked, that was a Citroen C3, instead they gave us a Dacia Stepway, it was fairly new, but still a bit too big for the roads in the south of France. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NICE, FR - Reviewed by DR MICHAEL - 05 July 2025
" I have made my concerns known to auto care who demonstrably don't care thus I shall continue to warn others away from using you "
" Poor, dishonest. Attempted to sell us GPS hire for a car with factory fitted GPS. Would not recognise full cover insurance sold us by auto europe "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by NICOLE - 05 July 2025
" Not a very good experience as I had to drive a type of car I did not want "
" I requested and paid for a mini class car but instead got a bigger car a Dacia Sandero which I did not really want.According to Budget it was the only available car. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 04 July 2025
" 5 star experience with Sixt and will definitely be using again. Highly recommend. "
" Great customer service.Was given a choice of cars and the hand over was great.The car was brought to us to save having to walk around looking for the where the car was parked.My husband's seat adjusted as he'd disabled.All controls explained properly.Very good ext. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 01 July 2025
" Would definitely recommend! "
" Easy and great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 01 July 2025
" The total insurance does not inspire confidence that the process, in the event of damage to the car, will be straightforward of guaranteed that reimbursement will be quick. "
" Very good. Efficient - good selection of cars and prices fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by CATHERINE - 30 June 2025
" I will be using Autoeurope again for my next trip in September and have and will recommended it to others. "
" I could not have had a better experience. No queuing , friendly staff, great car that was clean and a pleasure to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 28 June 2025
" See 3 above "
" Check in and return was very efficient but the state of the vehicle/presentation was very poor - considerable existing damage to vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by PAUL - 27 June 2025
" see above "
" The whole rental experience with Budget was perfect - until I returned home. Despite returning the car several hours early with a full tank ( I filled up at the airport) and without a blemish, I received an invoice telling me there was a balance to pay and no explanation "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 25 June 2025
" Easy to book. I am an annual customer. Unhappy with the extra charge by Budget for reasons unknown. "
" The car we received from Budget was excellent. We videoed the car on pick up. We have our own hire car insurance. We returned the car before the agreed time. In the same condition, clean inside with a full tank of fuel. Budget have taken 83.01 Euros from the card used for the security deposit. We have never before been charged extra when booking through Autoeurope. I will be questioning this charge with budget but also ask Autoeurope why I incurred this charge. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by TREVOR - 25 June 2025
" all good "
" Friendly, helpful staff both in Nice and at Marseille airport. Good car. No fuss. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MATTHEW - 22 June 2025
" The process was simple. Excellent level of cover provided for decent additional cost. The overall cost was really good for a week. "
" Europcar at Nice Airport have a great pick up set up - simple and quick. The car was quite new, big enough, and worked well for our travels. The return was equally as simple and quick, and we would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTOINE - 18 June 2025
" Did have much communication with them. Easy to book. Instructions on where to find the car hire would have saved a lot of time "
" We had to wait both on pick up and drop for someone to see us at the counter. It's not clear or well signed where we need to collect the car up from airport. Simple instructions and providing name of hotel would have been helpful as else spent an hour looking for it and the airport stuff didn't know until we went to information desk. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NICE, FR - Reviewed by HELDER - 14 June 2025
" All good "
" Friendly staff and welcoming. Everything was good except the fact that I provided my email for the documents to be sent to me but until now I have not received anything thing from the rental agreement from Lutam. On the drop off I gave the email back to them but I don't know if it was registered the correct email. Hopefully everything is good and they don't need to contact me in the future otherwise it might be q but hard for them to reach me. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JASON - 13 June 2025
" Appalling service This obviously reflects badly on you as I booked the car through Yourself not directly with Avis. So obviously I will not be booking through you again or Avis when I know I can collect a car from sixt in 10 minutes. "
" We had to wait in the queue at Nice Airport for two hours and 10 minutes before we got to give them our details. It then took another 15 minutes to get the keys to the car. Everyone in the queue was going crazy as it was taken so long. Our friends booked a car with sixt and they got their car in 10 minutes and had to wait over two hours for us to get our car. Completely ruined the start of the holiday. Counter staff even had the audacity to say we should expect to wait this long in peak period and it's only June. When I collected the car, it was filthy dirty with bird mess all Over the car. Hadn't been cleaned. Overall, the service was appalling. Avis sent me a similar survey which I gave the same information and they sent me back a message to say can they help in anyway? I saif they Should offer me some sort of compensation. Why should I pay full amount for a dirty car having to wait 2 1/2 hours to collect but of course they haven't since replied for four days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by CYRIL - 10 June 2025
" Spoiled the holiday. I expect AutoEurope to investigate and refund my costs. "
" Arrived late due to flight delay. Had trouble with original booking credit card. Called bank. OK Mobility insisted that they couldn't take another Credit Card and the only way to secure booking was pay over £500 on debit card. Which we were forced to do. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by BRYCE - 10 June 2025
" Don't blame the staff as they are just following orders, but the rules they need to follow are stupid. "
" Wouldn't expect my valid physical card as a means of payment. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PETER - 10 June 2025
" Mostly as above. "
" Sadly, usual longish queue, which one gets with a cheaper rental. Feel they should have 2 queues, one for those who have booked, and one for those who haven't. Guess that's what "Key and go" is for. Tempting alternative. Lovely girl and free upgrade to automatic.SUV. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 09 June 2025
" Very easy to book cars "
" Friendly staff. Clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 08 June 2025
" All good "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by STUART - 07 June 2025
" Worth every penny, the car was immaculate l, the service was impeccable! "
" Fast, simple, effective! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BOGDAN - 07 June 2025
" Top company "
" Very plesent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ELIZABETH - 06 June 2025
" n/a "
" Counter staff very efficient and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SCOTT - 04 June 2025
" Cannot be beaten on price and the car service was questionable - maybe turned around too quickly..? Difficulty finding the bus to get to the pick up place was off putting "
" Difficult to find pick up place at airport. Pick up - guy tried to up sell insurance I did not need and was rude when I said I had it all covered. Bonnet was not shut properly when I took off - obviously someone was trying, then forgot to put screen wash in the water tank "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANDREW - 02 June 2025
" No further comments "
" Poor quality car. although new the handbrake was ineffective and it was uncomfortable, slow and not fully competent. Not what I expect at this price "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by JULIAN - 31 May 2025
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MOON BIU WILLIAM - 26 May 2025
" Easy rent n return "
" I appreciated with a details explanation with your staff. Even though i didnt upgrade my vehicle, but he keep helpful with all my questions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by WALTER - 25 May 2025
" Overall very efficient service. "
" Very efficient especially at pick up at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUIGI - 22 May 2025
" very little to share, except it provided good value for money "
" friendly counter staff, very polite and fairly efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 20 May 2025
" Have used Auto Europe for a number of years and will continue to do so. "
" Very good hiring experience with Avis.Not used them for a few years and it proved to be a pleasant surprise. Efficient but friendly staff and car provided was clean inside and out which has it been our experience the last couple of times hiring with Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 18 May 2025
" X "
" Very big que to pick the car up!! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID EDWARD - 18 May 2025
" Simply Ten out of Ten "
" The cars are usually new , the price is very good , the ease of collection and return is very good but most impoertant the staff are excellent. explain things in clear terms with a friendly attitude. We have used them for the last five years and it has been a hassle free and pleasant experience. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALISON - 18 May 2025
" Always us Auto Europe and recommend you to friends and family. "
" Excellent service - Collection etc. all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 17 May 2025
" No complaints very pleased from start to finish. "
" All went very well no complaints. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IRENE - 15 May 2025
" Quite good apart from the issue of the handbreak. "
" I was given a Renault Clio, a very nice car. The only problem I had however was that the car had an electric hand break. I was given no advice on how to use this and found myself getting stuck at the tolls struggling to release the handbreak which didn't exactly put me in a relaxed holiday mood. The day after arriving at my hotel, luckily I found a YouTube film on the use of the Renault Clio electric handbreak before I could feel in anyway confident using the car. Is there anyway Europecar customers could be warned/advised in the use of the various new innovations of your cars. It may sound like a small issue but it can certainly put a dampener on a person's holiday. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JESSICA - 12 May 2025
" Everything worked well "
" Despite having completed information for Quickpass I had to wait 50 minutes to collect the care "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CONSTANDINOS - 09 May 2025
" Very good staff and clearly explained drop off process "
" A bit of a Que at pick up but was seen to quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 05 May 2025
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 22 April 2025
" NA "
" The car wasn't full of petrol which I didn't realise until I'd left the carpark. It cost me 35 euros to refill. It normally costs around 20. Apart from that, it was a great experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PHILIP - 22 April 2025
" Altogether a smooth transaction. "
" Very easy to book and efficient staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 20 April 2025
" So simple, very clear, very easy, thank you. "
" All very simple and efficient, thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANNE - 17 April 2025
" As above "
" Easy pick up, efficient, friendly staff, given choice of cars. Drop off straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 17 April 2025
" Tedious when sold yet another useless insurance policy. "
" It is so infuriating that no matter how much additional insurance cover one adds at the time of booking, that when you get to the collection desk you are told that what you have just paid handsomely for is worthless and that what you actually need is the rental company's own product, for yet another additional fee. It's annoying at best and verging upon fraudulent. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by KENNETH - 15 April 2025
" Found a great deal for us. "
" Very friendly and efficient staff. I was slightly worried as the car came with a huge list of bumps, scratches and scrapes which were hard to interpret French. However, it was all fine and the return process was very smoothe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by CHARLES - 27 March 2025
" They are a professional outfit and found me the car I wanted at a very competitive rate. I would highly recommend them. "
" A really good company to hire from. They offer very competitive prices, they are really good at answering queries quickly, the handover was painless both at hire and at return. The car itself was virtually new and in excellent condition. I would highly recommend this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILJO - 11 March 2025
" Very helpful "
" Efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANNETTE - 10 March 2025
" fine "
" all went very well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by NEIL - 05 March 2025
" Flexible to amend/cancel, and great rates. "
" No queue at pickup or dropoff, efficient process. Good value rates and convenient on-airport location. All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHIRLEY - 02 March 2025
" I was given a car that was in an accident. The passenger side was bashed in and there were severe scratches and dents to the front and back. They informed me this was an upgrade from what I had booked and that they had no other car to give me. I travel to Nice monthly and will never use this group again. "
" I was given an upgrade card from the previous awful experience with them. Then was told me the car "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
NICE, FR - Reviewed by ANDREW - 25 February 2025
" Everything was good "
" Friendly and no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 20 February 2025
" All went smoothly "
" All went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by CHRIS - 05 February 2025
" Clearly the details on the ' Confirmed Reservation' email I received did not extend to the vehicle type I was given, so, apart from the dates & times, which were correct, the vehicle type on the confirmation may bear no relation to what you're given on collection, meaning the AutoEurope confirmation is not to be relied on. "
" Pick up & drop off very speedy, no queuing. Very friendly but Alamo rep made no attempt to make sure we had sufficient insurances. I had to ask. for complete cover. The main issue though was having to accept a large SUV with high tech controls, instead of the compact Clio class of vehicle we had booked and had received a confirmed reservation for. There was no offer to explain the controls on this vehicle, apart from how to start the engine. This was apparently the only vehicle Alamo had available. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by CHRISTINE - 03 February 2025
" A nightmare "
" Out flight was delayed. Then we found out the car wasn't even at the airport. We lost all our money and had to rebook "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by BRIAN - 27 January 2025
" Good experience "
" Good experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 17 January 2025
" No MGs please!! "
" Good service, poor car performance wise "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 17 January 2025
" Easy to book online - I had no problems with the car e.g. accident so cannot comment on any follow up support etc as I did not require it "
" No issues whatsoever - pick up or drop off. i did not need any help or support as the rental went without any problems - breakdown or accident, for example, so I cannot comment on that service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 15 January 2025
" See above "
" Overall very satisfied. We arrived very late due to flight delays. Relieved to find the counter open and welcoming ! Citroen C3 Crossair did the job. Not very exciting. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALISTAIR - 06 January 2025
" Whole reason for keyngo is to avoid queue but sadly terminal out of action so had to queue "
" Keyngo NOT working so £100 wasted "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by KARIM - 04 January 2025
" The ad is very misleading. I was expecting a volvo xc40 as its picture and name were shown when i picked the deal. And i chosen the deal specifically for it. I was disappointed when i got a Citroen c5 aircross instead. Upon asking ive been pointed towards the fine print on the ad which mentions "volvo xc40 or similar". "
" The ad is very misleading. I was expecting a volvo xc40 as its picture and name were shown when i picked the deal. And i chosen the deal specifically for it. I was disappointed when i got a Citroen c5 aircross instead. Upon asking ive been pointed towards the fine print on the ad which mentions "volvo xc40 or similar". "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by GILLES - 29 December 2024
" All straight forward. Good price comparison site "
" Nothing special. All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALAN - 29 December 2024
" Overall no issues. "
" Car battery possibly aging. Range was substantially lower than car hired at same time last year. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by CHARLES - 12 December 2024
" Used a lot with a couple of below-par experiences (late flight causing reserve to be cancelled, and this one) "
" Off-airport site with minimal delay, until the computer system failed. Car received was really below norms - front panel detached and damage throughout, warning light on. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NICE, FR - Reviewed by COLIN - 11 December 2024
" See above, the exposed contact problems, seemingly minor, become significant in an emergency. "
" Reason for lower score: Car was unavailable due to flat battery for one day - caused by automated car unlocking and lights on, when passing. Although once passed the car, light/locks etc. returned to locked status, the frequency of unlock/lock, possibly not automatically relocking may have exhausted the battery. - a great idea, but cause needs further investigation and alert to renters, if necessary. In trying to contact Hertz, found serious problems and delays. The contact issue was further tested because flight was cancelled and needed to extend rental by 12 hours. Happy to be contacted to amplify if required "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 03 December 2024
" Friendly and efficient staff "
" Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 24 November 2024
" Disappointed in the state of the vehicle on pick up. "
" The car was not in a good condition when we picked it up. It had been washed and cleaned inside and out but there was splash marks on the roof and side of the car from tree sap which wouldn't come off making the car look dirty. This must've been noticed by the staff before we picked it up and we should have Ben given an alternative vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by RICKY - 07 November 2024
" Simple to book a car hire vehicle. "
" The downsides of our hire were that we were given a smaller vehicle (challenging to store our baggage) and the attempted sale of additional excess cover insurance when we already had purchased this through Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by STUART - 05 November 2024
" Excellent value for money "
" Very good, but very busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by REX - 05 November 2024
" We will use Autoeurope again. "
" The staff at Enteprise was really friendly and efficient. Thank you to Michael for spending time showing us how use this high tech electric car when we collected it. Lea and Amandine were really efficent when we returned the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 03 November 2024
" The cheaper option at Nice. "
" Cheaper option at Nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACQUES - 03 November 2024
" Driving the car without the screen/ sensors was not great "
" The screen in the car was not working. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by ALLISON - 30 October 2024
" Very pleased with auto car-smooth drop off and very polite and helpful staff "
" No queue this time - staff could have been more pleasant "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by NORMAN - 29 October 2024
" Very easy and satisfactory "
" Easy to book at a good price, very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARNARD FORTUNE - 29 October 2024
" Great experience and service "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 27 October 2024
" Everything was good about the experience "
" Very good company to deal with. Gave me a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 25 October 2024
" Basically she said auto Europe cwdInsurance isn't worth the paper it's written on and slagged of auto Europe. It wasn't a very good welcome to nice airport. I honestly couldn't believe how dirty the car was we had to wipe the mirrors as the were orange with mud. Mud all over the interior banana skins down side of seats peanuts on floor. I've rented cars at nice airport many many times and always just booked direct through europcar never had any attitude from any staff. This girl was something else. It actually frightened us tgst she was going to cancel our hire at 11pm and us a family of 5 are standing there . Which also didn't help was her English was terrible. Finally we decided to just go with the basic as she called it insurance cdw that I took through your website and I had to drive the car very carefully for the next 7 days incase I made a tiny scratch. "
" Arrived at desk to collect car the girl on reception told me the insurance cdv was rubbish and I would need to buy a €35 a day policy . Because if I have a single scratch on the car I would need to pay £2500. Arguing back and forth she was going to cancel our car at 11pm at night . Eventually got the car covered in dirt the bonnet had a huge scrape over it scratched all over the sides aswell that wasn't marked on the receipt. Had to go back downstairs to reception to get the girl to come up and take note of the damage and sign out documents to cover it wasn't us. She then walked away left us stuck on how to operate an automatic hybrid I didn't have a clue . Also couldn't open the exit barrier because she didn't give us a code. Had to go get her a 3rd time. For us to exit . Took us almost a hour to collect the car which delayed our accommodation arrival. Which we had to have keys left in a box because we were going to be late. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by AILSA - 20 October 2024
" Check in at the end very prompt and organised Finding a car at the beginning very slow as my booked car was not available and it took a long time to sort an alternative "
" Very good apart from not understanding the insurance - although I thought I had full cover with no waiver from Auto Europe this was not the case with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GIUSEPPE - 18 October 2024
" thanks "
" thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 18 October 2024
" When you are at the airport at 9pm at night and cannot contact AE when you have a problem it is really unsatisfactory. I have uses this company many times before and never had a bad experience but I will think carefully about using AE next time I book. "
" I had forgotten to take my driving licence with me so Alamo would not let me collect the vehicle even though I had a photo of my licence. When I tried to call the Auto Europe number it was not available. I was unable to collect the car or make contact with AE. I have used AE many times before but I am very unhappy about the fact that I could not make contact. You can contact Alamo and they will teel you that I did not collect the car - I would like a refund please. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MICHAEL - 18 October 2024
" service was courteous and quick "
" service was courteous and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HAKEEM - 14 October 2024
" No issues as usual as l have used AutoEurope many times without problems. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NAKUL - 11 October 2024
" Auto Europe is my go to broker for booking car hire. Great service and good prices. "
" Drop off was cursory. Returned car wasn't examined at all. Was unclear what if any additional charges would be levied. No real communication since from Avis. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 11 October 2024
" Bad experience No refund of money despite paying extra for cancellation flexibility "
" We arrived 2 hours earlier to collect the car from Nice station only to be told no cars were available! Come back later! Cancelled the rental and 1 month later still have not received a refund despite being told this was being processed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by JEREMIAH - 09 October 2024
" Look forward to my next trip using gold car "
" Customer service at desk was brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 08 October 2024
" Took out full insurance with auto Europe, but wasn't recognised by goldcar. Had to pay for extra cover "
" Confusion over full insurance package "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by SUSAN - 06 October 2024
" Always good experience renting with Autoeurope but bit disappointed with the car this time especially with us having the car for nearly 5 weeks. "
" The car was very dirty inside and the the outside looked as though the car had been standing for some time unused. The low tyre pressure icon was on at pick and when I asked the counter staff they said the problem had been rectified but staff had been unable to remove the icon on the dashboard as they couldn't get into the on-board computer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by DEREK - 06 October 2024
" First rate "
" Good experience, professionally executed! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLORIA - 04 October 2024
" As above. Very disappointed as the staff at Hertz advised they cancelled the damage invoice but I received a bill the next day. Waiting to hear back from them as very upset tbh. Partly my fault for not checking the damages already on the car against my contract as genuinely thought it was all noted but seems not properly. Really stressful. If I damaged the car I would pay for it but I did not. "
" Very bad experience with lady who accused me of several scratches which was nothing to do with me. The car was completely covered with them. She closed the contract before I could show here photographic proof it was not me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by FRANCIS - 02 October 2024
" Booking is always easy "
" I had especially booked the car using Avis "Quick Pass" and when I arrived at the Quick Pass counter there were two bookings before me who had not arranged for a quick pass and therefore took 20 minutes plus for me to get my car. Once I was finally served I was told that the car I wanted was not available but they would upgrade me but the car had a small scratch, when I got to the car the whole right side of the car was dented and scratched but as I did not want to delay my holiday further I reluctantly took it. Not all all happy though "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by IAN - 01 October 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBIN - 01 October 2024
" Apart from a slight confusion on pick up point the while experience was very straight forward. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FRANCIS - 30 September 2024
" The parking on car return is a bit tricky due to the many corners however not a problem and the VW POLO Auto was a pleasure to drive. "
" Lutam Pick up is opposite Ter1 not Ter2 where the others are However we had already talked to Lutam via Auto Europe and received a very positive response about how to take the Navette to P8 parking, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSANNA - 26 September 2024
" NO PARTICULAR COMMENTS "
" NOT CAR ORDERED WAIT AT CHECK IN BUT NOT A BUSY TIME "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ROSALIND - 25 September 2024
" I thought this was a good deal for Sixt through Auto Europe. Very satisfied. "
" Everything was very professional and the service was good from Sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACQUELINE - 25 September 2024
" I have used Auto Europe several times and is always good "
" I was charged an extra 160 euros at the desk for a navigation system which was in the car anyway! If I hadn't asked about it, presumably I wouldn't have been charged extra. Feels like I was ripped off. Older lady travelling alone since losing her husband. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 24 September 2024
" I have used Auto Europe almost exclusively for many years. I haven't found anyone better! Please use your influence to try and stamp out the nasty practices many car rental companies try to force on us. "
" I do quite a lot of car rental. The service I receive from the rental companies varies from polite, fast, efficient and not pushy (as was the case with this rental) to slow, indifferent with pressure to buy extras, sometimes saying they are mandatory - eg, insisting on an international driving licence which the UK government states is not required in EU for UK drivers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by DENISE - 24 September 2024
" Overall good experience "
" Pick up was OK, accept for extra damage on car not noted "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by PETER - 24 September 2024
" Still waiting for AutoEurope to get back to me about this latest issue with Budget. "
" Terrible experience and the issue remains unresolved. This is the 2nd rental with Budget this year through AutoEurope (15 day and 21 day rentals). Both times there have been unexplained additional charges on my credit card. For this rental, I do not have a final invoice from Budget, but I have been charged an additional £300 without explanation or evidence for these charges. Budget do not respond to emails and I am still waiting for AutoEurope to get back to me about this latest issue. Shocking customer experience from Budget. I am considering raising this issue with my Credit Card company under section 75 to resolve on my behalf. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by CHRISTIAN - 23 September 2024
" Very poor indeed. The queue was so long with only one person working on the desk I had to spend over £1,000 with another provider otherwise I would have missed an important meeting. I wish to complain and have my money back. "
" Very poor indeed. The queue was so long with only one person working on the desk I had to spend over £1,000 with another provider otherwise I would have missed an important meeting. I wish to complain and have my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by BRIAN - 21 September 2024
" I'm a regular user of AutoEurope but will never use Goldcar again. I hope you can reimburse me for a day's rental "
" They gave me an old cast with 71k miles on the clock. On Sunday morning at 9am the car would not start. I called the Emergency breakdown number. The person who answered did not speak English!! She said someone who spoke English would call me back By 6pm no one had called back so I called again. This time they arranged for the AA breakdown services to attend. They arrived around 7pm. Told me the battery needed replacing. They managed to start the car for me to drive to Nice airport to change the car. I did this and returned home at 9pm. I therefore had no car for one day. I believe I should receive a refund for one day's rent "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
NICE, FR - Reviewed by NICOLA - 21 September 2024
" Shared above. The cross boarder fees were very reasonable "
" The car was difficult to adjust to. The hand brake button was temperamental. The windscreen design Sat very low making expansive vision difficult. I am an experienced driver to include driving ambulances as a paramedic "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by KIM L - 21 September 2024
" Poor. Will not rent from you again. "
" This was the worst car I have ever hired in my life. There were loads and loads of scratches and dents in this car. Additionally, it had NO power to get up the hills going from France to Italy. I literally had to use a lower gear to keep the car around 80km/hr. Everyone was passing me. It was unsafe to be in a vehicle that was so unresponsive and slow. Seriously. The extra costs were outrageous. Insurance, lowering your excess, roadside assistance...holy moly...the expense was not worth the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by CHRISTOPHER - 20 September 2024
" Efficient booking system and easy to choose the best prices. "
" Several scuffs on the car. No member of staff to check whether the sheet showing damage was correct. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by NAVEEN - 19 September 2024
" Easy to navigate and good coverage of options. "
" Lack of communication at the desk about existing damage on the vehicle, which meant I needed to take time to download emails and look at what's been recorded. Assistant gave me an expired car park exit ticket, so I had to leave the car blocking the exit and go back to the sales desk. Car tyre pressure warning light came on during my hire. They were not deflated, but its a concerning safety issue, which was presumably caused by the tyre pressures not being checked/reset prior to rental. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NICE, FR - Reviewed by NIGEL - 17 September 2024
" Overall good efficient well organised service "
" Interior of car not clean, coffee spills and sand. Low mileage car with several minor areas of damage not recorded "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NICE, FR - Reviewed by PATRICIA - 15 September 2024
" Easy to negotiate and to hire through AutoEurope. Have used you for years "
" I had prepaid and requested a small car. Goldcar could not supply me with one and spoke of calculating how much more I would have to.pay for a larger one. I refused this and eventually they supplied me with a Dacia Sandero at no extra cost,MUCH too large for me in Antibes traffic and impossible to park on the street. I spent a fortune in car parking fees and driving in the intense tourist traffic left me very stressed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 14 September 2024
" EXCELENT "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 12 September 2024
" great staff "
" on collection could have had a couple of minutes instruction on the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EMIL - 11 September 2024
" Auto Europe usually has the best prices and it's very easy to book. "
" Very pushy and aggressive lady at the counter,(I think her name was Mirna)trying to sell additional insurance which was almost the same price as the car rental.Once we refused as we had taken something throughout Auto Europe she completely ignored us and didn't explain anything about the process of picking or returning the car.She also didn't add the insurance for Monaco even though she asked and we had to go back and request it again.Luckily we double checked as otherwise I would have driven to Monaco without the appropriate insurance.This was the worst rental pick up I have ever experienced. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by BENJAMIN - 10 September 2024
" Unfortunately the experience spoiled the last day of a great holiday. "
" On dropping off vehicle your employee pointed out a lightly scuffed wheel which I know I had not caused. On challenging the individual he suddenly seemed to forget he could speak English and would not engage with my challenge. I had inspected the vehicle on collection but had focussed on bodywork not wheels. I have been charged £179 for wheel repair which I am willing to bet will not be repaired and the company will charge the next unsuspecting customer again for the damage. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NICE, FR - Reviewed by ADRIAN - 10 September 2024
" This is the only time that we have had bad service. "
" Rude service at desk in Nice. Intimidating and spoiled the start of our holiday. Awful car - huge dents, lots of scratches and the rear bumper was broken. We were lied to by the assistant: our plane was delayed and I arrived at the desk 2 minutes to 11pm. She said if I had arrived after 11 the desk would be closed and out car cancelled. She was actually there 20 minutes later as I went back to check. This attitude and behaviour is unprofessional and deserves reprimand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by CLIVE - 10 September 2024
" Overall a very efficient service and good value for money "
" Overall the Goldcar service is very good. The pick up is always a tense period but I've used them often enough to navigate my way through the questions without incurring additional fees. The drop off is very efficient. I received a nil balance invoice hours after the drop off which removes any stress of being charged additional fees once you are home. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by STEPHEN - 10 September 2024
" Easty, freindly, simple and no fuss which is what car rental should be "
" From start to finish the whol experience was easy, the staff i met where fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 09 September 2024
" as above "
" seamless professionalism - highly recommended and definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEFAN - 08 September 2024
" Everthing was fine however I rebooked the vehicle on line and was issued with a lower charge. Still waiting for the refund to be paid to me. Also when I collected the car the vehicle was not available so I had to settle for a lower spec and was quoted a refund of 80 Euro which I still have not received. Can you please check and get back to me. Thanks Stefan "
" Everthing was fine however I rebooked the vehicle on line and was issued with a lower charge. Still waiting for the refund to be paid to me. Also when I collected the car the vehicle was not available so I had to settle for a lower spec and was quoted a refund of 80 Euro which I still have not received. Can you please check and get back to me. Thanks Stefan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAROLINE - 05 September 2024
" Please see above. "
" Excellent experience from start to finish. Car hire at Nice airport is usually challenging to say the least but this was the best experience I have ever had - speedy, friendly, uncomplicated. I'd definitely return to Thrifty! Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EVELYN - 01 September 2024
" Returning the car was far too slow. Big queue in front of us and one man dealing with hire car returns. "
" Car interior windscreen was grubby. White sticker also in line of view on the inside windscreen. Car clearly not properly cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by DANIEL - 01 September 2024
" Ivan was very helpful on pick up "
" Friendly and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUZANNE - 29 August 2024
" I would say the service was efficient but I am not sure it is cheaper than the big names once all the 'additions' are added. Good, but be prepared to pay a lot again, is what I would say "
" Double the amount I had already paid was added to my account when I came to hire my car. The car was fine but I ended up paying over 200euros more than I had already paid for the hire. The terms and conditions I had read were clear but obviously not clear enough. Gold car blamed Auto Europe , so I would struggle to book through this process again "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by LOUISE - 26 August 2024
" as above. require better contact "
" had issue with vehicle on 1st day. Changed tyre to space spacer but could not get a response from anyone after that when i needed to have the tyre replaced. I spent a lot of time trying to get in contact and in the end we did not use the car except to get to airport and back. The returns were very good and suggested I email all the uber receipts to a claim number which I have done so. An easier contact point rather than someone saying they would email and after 6 or 7 calls I gave up. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by TIMOTHY - 25 August 2024
" See above "
" The boot lid was faulty on the car that we were given. It was impossible to open the boot and as a consequence the car would not lock. I did not receive any response to my emails to Avis and I'm still waiting to reply to my feedback from last week. I was also charged extra fees which I am not clear about – over and above the amount that I paid to yourselves, there were add-ons that Avis put onto the bill. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by MARK - 23 August 2024
" I have had no communication on when I will receive my petrol deposit back. I have also since been charged another £61 that I have no idea what it is for as I took out the full insurance. "
" I have had no communication on when I will receive my petrol deposit back. I have since been charged another £61 that I have no idea what it is for as I took out the full insurance. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by PAUL - 22 August 2024
" Very quick pick up and drop off "
" Experience was with hertz desk, very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 22 August 2024
" Nothing further to add "
" My only query with Europcar in Nice, is over the additional charges. I registered my wife as the extra driver and agreed to pay the extra costs of around 110-120 Euros, however it appears we have been billed £335 to our credit card, as opposed to around £100 for the extra driver, we are therefore disputing the charge through our credit card AMEX. The car was returned in good order with no damage, according to the agent who received the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIM - 21 August 2024
" . "
" Good all round customer service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by KEITH - 20 August 2024
" Web site found hire cheaper than booking direct "
" Very helpful. Quite forceful on selling excess insurance which we thought we purchased from you "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 19 August 2024
" As previous comments "
" I'm eager not to judge staff on duty when we collected the car. They were polite and helpful however, we experienced a long delay in conditions without air conditioning which was unpleasant. Water was provided but the whole incident put as at a disadvantage with our travel plans that evening. I'm confused as to why the collection procedure takes so long. I'd done all the paperwork etc but still it remained a question of going through everything again. I'm uncertain if I'll take this route again to be honest,! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 19 August 2024
" at Nice airport car was parked too close next car I had difficulty entering car "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MIHAELA - 19 August 2024
" Everything went well except I had to wait 2 hours until my agreed pick up time to collect the vehicle even though I was early and the vehicle came with a sticker mark on the driver front window that I could not remove, and with no washer fuild. The inside light also didn't work on any setting. "
" Everything went well except I had to wait 2 hours until my agreed pick up time to collect the vehicle even though I was early and the vehicle came with a sticker mark on the driver front window that I could not remove, and with no washer fuild. The inside light also didn't work on any setting. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JAMES - 19 August 2024
" The drop off at the Hertz drop off point was excellent, took around 5 minutes from a very efficient staff member at Nice airport. Top quality service. "
" Collected car from Hertz office in Nice airport. There was nobody at the Hertz counter in Terminal 1 and had to make it to their office adjacent to terminal 2. Very difficult to find, too me 30min plus to find the check in office, not good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JULIE - 18 August 2024
" Overall okay apart from the dirty vehicle "
" Cars need to be cleaned and checked before handed over "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by JOANNA - 18 August 2024
" Superb experience Great team Faultless "
" Wonderful experience, great communication, super staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 16 August 2024
" Overall it was a very good service and experience. "
" The pickup process took a little longer than expected, but was not too much of an issue. The collection of the car was from a tight multi storey car park, which was a bit awkward especially because when driving an unfamiliar car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SOPHIE - 16 August 2024
" Unfortunately when you hire a car fully comp you expect just that. We thought that autoeurope would take the stress out of car hire but it was quite the opposite. "
" Informed at desk that even though we took full cover with AutoEurope we were not covered for breakdown and recovery. This cost us a further 200 euro thus doubling the cost of the car. She also informed us that we were not in fact fully covered. All in all, A very stressful experience that left a very bad taste at the start of our holiday. Also, the car was not clean and they simply blamed the people they subcontract to. Other customers at the desk appeared to be experiencing similar problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
NICE, FR - Reviewed by BRADLEY - 15 August 2024
" Hard to say - depends if you're able to resolve the issue with the fuel charge and refuelling surcharge. "
" I have submitted an after rental customer service case as Thrifty (aka Hertz) have charged for fuel and a refuelling surcharge despite the car having been returned with a full tank of fuel. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by WILLIAM - 15 August 2024
" I had an accident in the car park at the pick up point. Reported it to Auto Europe. I felt better assistance and advice could have been given to me but I was left to sort it out myself "
" Absolutely great staff especially Alexander and Angelo. Horrible pick up location. Underground hotel car park. Very narrow passageway up to ground level. I had serious accident exiting. I need to make an insurance claim for car damage. Please advise procedure and forward claims form Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 12 August 2024
" As above "
" Very good and quick service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LAWRENCE - 10 August 2024
" I was extremely frustrated that the information you provided was at best inaccurate. There was no mention of the terminal (1 or 2) to pick up the shuttle bus, just directions. So much so that I had to pay for a taxi to take to OK Mobility's rental desk a few miles away at a cost of over £31 to myself when it should have been free. Will you reimburse me this amount as the fault is entirely yours for your vague description? Doubtful. Everything at OK Mobility was good but your customer service which I phoned 3 times left a lot to be be desired. Not great for a seasoned traveler using a company likes yours for the first and probably last time. Please look at your directions for pick up at Nice airport. "
" Good, efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by HAMILTON DANIEL MORRELL - 09 August 2024
" I have used Europcar for a number of years with no or little issues but this experience was unacceptable. As compensation I was asked to pay more money towards an upgrade. I say it was easy to drop the car off, there was no one there to accept the car and it took a number of days for the deposit to be returned "
" They went home on the night before I could pick up the car, there were other rental companies still open waiting for people from my flight. I had to then take 2 taxis to a local hotel and stay there for the night for additional cost then go back in the morning. I am less than please about "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 08 August 2024
" Have no issue with Auto Europe "
" Queued for nearly an hour to pick up car. Counter staff were only interested in trying to sell additional insurance. Was given an "upgrade" to a bigger car I did not want. Every panel was damaged. Car was not clean. Wing mirrors were so unclean they needed to be cleaned to be of any use. Inside was filthy. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by PAUL - 06 August 2024
" As above "
" All very efficient collecting car but 15 minute delay on return. Car was very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELEANOR - 05 August 2024
" awful, never again "
" When we turned up it took 3 hours to get the car, then when we got there they gave us a much smaller car not the one advertised, we couldnt fit our luggage in. We then had to pay 180 pounds more to get the car we had initially paid for. AWFUL service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NICE, FR - Reviewed by DAVID - 04 August 2024
" No issues at all "
" I would reccomennd you post the location of the transfer minibus and the times it departs . Service was great, vehicle was new, Michael at the transfer desk was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AHMET SINAN - 04 August 2024
" Lutam is a very rude and arrogant company "
" Very rude...arrogant.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by IVAN - 03 August 2024
" Well done. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 29 July 2024
" Very happy "
" Very happy with excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 28 July 2024
" I wanted to take car into Italy and Monaco and she sorted it "
" The lady who served us in Nice Airport was outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HELENA - 27 July 2024
" Auto Europe is a company where you can find the best deals. Highly recommend it. "
" I had to change the car. Hertz handled it 100% well and l had no problems after. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by SIMON - 23 July 2024
" Cheerful, efficient and professional staff "
" Cheerful, efficient and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by REBECCA - 23 July 2024
" You sold me a care hire for a company that closed less than 50 minutes after my flight details (which you had) their last shuttle ran 35 minutes after my flight was scheduled to arrive. My flight was delayed by 25 minutes. Waited for the shuttle for 45 minutes before realising it was no longer running and the hire place was already closed. Called the out of hours number, nobody answered after 35 minutes, nobody called back when I elected the call back. When I followed up during the business day I spoke with a woman who was combative and rude, telling me it was my fault and I should have notified AE that the flight was slightly delayed and I was unreasonable. Refused a refund or any remedy, disgusting!!!! "
" Pointless, made no attempt to wait or contact me despite having details and being perfectly able to see the flight was a little late "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALLAN - 23 July 2024
" See above. Not made clear that the car hire wasn't at the airport. Wasn't made clear that it was Lutam and they demanded we filled the tank up within 5 km of the hotel. Never heard that before. Fill the tank up on return but never had a distance dictated. "
" pick up was good although not clear that the car hire wasn't located at the airport so unexpected taxi journey to the Radisson Hotel. Staff were blunt and to the point. Not overly welcoming. car itself was fine and collection easy enough. Night before we discovered our flight times changed and we had to return the car earlier. Lutam was shut and we had no way of contacting them. We needed to drop the car earlier than they opened. Not great. No 24 hour number to call. when we got there for them opening we had just over an hour till our flight left and we still had to get back to the airport and check in and drop bags. Staff did not care. No urgency. No help. Almost rude about the situation. Staff checked the car and said it looked good but inside the floors were dusty and needed hoovering or they would charge us 60 Euros. It was not excessively dirty and would take 3 mins to hoover but someone was using the hoover machine and we had no time. Refused to budge and told me to hoover it or pay 60 Euros. Never heard anything like it in my life and I've been renting cars for over 25 years. We left in disgust and would NEVER use Lutam again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by JENNIFER - 21 July 2024
" would like to mention customer supervisor Cheyenne at Nice airport as very helpful "
" efficient system. pre registering on arrival and then called so avoids long queues. name comes up on screen with they are ready. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VESNA - 19 July 2024
" The counter process was very slow. The person told us there was no camera in a car but there was. Car was dirty. Drop off very efficient. "
" Not as great as I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ROY - 19 July 2024
" Do not use lutam SCAM company "
" Poor the company trying to charge for scratch damage to underside of front bumper valance that was not there "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by BAPTISTE - 18 July 2024
" As above. "
" Nothing but a scam. They get you in with attractive prices and find the smallest of scratches on the car (which was already there, undocumented) to charge you extra money on the way back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by MARK - 18 July 2024
" Obviously annoyed and frustrated that there was a small scratch on the car. I think the agent blew it out of proportion and I explained it may have happened at the garage as I hadn't noticed it previously. "
" Flight delay followed by a lengthy wait for luggage before going to counter to see about car hire. Couldn't find the Keddy sign so spoke to a member of staff who stated I needed to go to an automated machine to add my details. By the time I registered I was 18th in the queue so waited quite sometime before being called . The gentleman behind the counter was very helpful and I was dealt with as quickly as possible. He handed over the keys and told us where the vehicle was. I took a number of pictures of the car . There was some minor chip marks on the paintwork and the car wasn't clean on the outside. It was no big issue as car was fully fuelled so we left for our destination. On return to the airport I filled the vehicle with fuel and returned it to the depot. A gentleman came to us and asked me any name. I told him and he inspected the car. He pointed out a small scratch on the passenger door on the drivers side. I told him I hadn't noticed it and it hadn't been there when I washed the car the day before. It may have occurred at the filling station but I wouldn't be 100% sure. He was extremely unpleasant about and said that because I wasn't fully insured it was going to have to be sorted. I signed a form that he gave to me. I apologised for the small scratch on the car but he wasn't overly friendly or concerned with what I had to say. I thought I'd full insurance to cover it and believed that's what the gentleman at the desk initially said. However there was a mark that wasn't on the car before I hired it. If someone wishes to speak with me I'm happy to discuss the matter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by DONALD - 18 July 2024
" G "
" Very efficient and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICK - 16 July 2024
" Return very easy and would also recommend speaking to agent who was very helpful with insurance options: "
" Got a hybrid and didn't understand the start process - staff helpful in setting up in the correct language and how to drive. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DARREN - 16 July 2024
" Overall very good "
" Very professional upon pick up, accurate information Also good straight forward return vehicle instructions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 16 July 2024
" Worked smoothly. "
" Everything went very well, no hitches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 14 July 2024
" All first class "
" Goldcar were one of best rental companies I have ever dealt with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 14 July 2024
" Auto Europe provides good comparison services. But I hope they take up these serious misdemeanours of their suppliers as the experience with Alamo has been unacceptable. "
" We queued for nearly an hour when collecting the car despite prebooking. We were asked to sign the contract before being allowed to see the car and were told that it was in perfect condition. When we got to the car it had a small scratch down the driver's door. We brought this to the attention of the operative who said he would note it on our contract. Having dropped off the car they have tried to charge us £1,500. Luckily we have photos so have challenged this. Alamo said they would reply to us in 5 working days in relation to our challenge - we have not heard from them since. This is a completely unreliable and disingenuous service - you cannot trust them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ELIZABETH - 13 July 2024
" Easy to use as always "
" I have special assistance but my helper wasn't able to wait and take me to the car. The agent Akram very kindly took my cases and escorted me to the vehicle, checking all was ok before leaving me. Most helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JEAN MICHEL - 13 July 2024
" Auto Europe are fabulous. Europcar are terrible. "
" Europcar are terrible. It took 2.5 hours to get the car. Car was dirty and loads of bumps and scratches. Really awful service. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NICE, FR - Reviewed by JAMES - 11 July 2024
" Overall, ok "
" Long, long wait at the pick-up Agent was polite and helpful Costs were competitive Car could have been cleaner & there was a smell as if a "smoker" had used the car sometime before. Drop off was easy and efficient "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by LYNDA - 10 July 2024
" Generally the best prices "
" Alamo staff were quick and extremely polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALCOLM - 09 July 2024
" Good level of supporting communications. "
" Friendly helpful personnel "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JENNIFER - 08 July 2024
" none "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by STEPHEN - 07 July 2024
" Everything was fine except their lie about the top charge up as they charged my over £50 when it should have been no more than £5 "
" Unfortinatly I didnt get a chance to top up my fuel at the airport so had driven 10 miles sinse a full tank near my hotel, I was told I would only be charged a small amount to top it up, instead they charged over £50! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JANE - 06 July 2024
" Long wait at terminal Over One hour "
" Over a one hour wait to get car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 06 July 2024
" An unsatisfactory ecoerience "
" Huge queue at checkin desk at T1 Nice Airport - well over an hour. Car not in designated space. Car absolutely filthy - could not see out of windscreen. All other cars around it were spotless. Did not go back to desk because of the long queue. We were staying with friends who could not believe the state of the car which caused some embarrassment. We have complained and sent photos and are awaiting a response. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by RONALD - 05 July 2024
" Why is car hire so much more expensive in France than it is in Spain or Portugal? "
" Very good pick up experience. No Avis employee at Nice Airport to check the car back in after the hire period or check fuel level. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JANIS - 05 July 2024
" Although we waited for nearly 2 hours we had a very pleasant counter staff member. Although he tried to convince us to go for a smaller car he was very helpful once we refused. "
" Firstly we had no idea that Keddy came under the umbrella of Auto Europe. Then we had to wait in a queue for almost 2 hours. It was horrendous. Also our paperwork claimed that the car had no damage but there was a lot of damage to the right front of the car - driver side. Although I took photos it was a concern. We were also asked to take a smaller car. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ROSALIND - 03 July 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACQUELINE - 02 July 2024
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by RHIANNON - 02 July 2024
" I always have a good experience renting through auto europe, but would like to complain about my experience with Goldcar this time as i should have trusted my first instinct! "
" It was really easy to pick up the car, but the car itself did not drive nicely. The brakes did not feel safe, but when collecting the car it was clear there weren't many options so I didn't go back to complain. I was told to take pictures of the car as there were definitely damages that hadn't been recorded, so I took many pictures - and I'm glad I did! The petrol also wasn't entirely full, as only about 10 minutes after we left the airport the petrol gauge was no longer at 'full' which is really unusual for an actual full car of petrol. When returning the car, I mentioned the petrol issue and that the car was covered in scrapes/dents that hadn't been reported. Most importantly, I reported that the brakes hadn't felt safe a lot of the time. The person checked over the car and specifically checked that one issue with a tyre, where there was quite a significant damage to the tyre, had existed before we collected it. The pictures confirmed that it did and the person apologised profusely and then marked that the car needed to go straight to the garage. I was frustrated that we had clearly been rented a car that was then not safe to rent out in the same condition has we had driven it. I would have complained more but our flight was too soon! "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by SUSAN - 01 July 2024
" Disgraceful, never again! "
" OKMobility did not honour the contract that I agreed with AutoEurope. They wanted to put a hold on Eur1200 instead of Eur900, and then said that if I paid Eur132 they wouldn't hold any deposit at all and that I would get Eur100 back when I returned the car. They said it was for full insurance, and when I said that I had already paid AutoEurope extra for the full insurance, they said that it wasn't valid. I was very tired after my flight and just wanted to get to my hotel, and unless I agreed to their demands I wasn't going to get a car, so reluctantly I paid them. They did not return the Eur100 at all so the hire cost me an additional Eur132 more than I had already paid AutoEurope! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 01 July 2024
" Auto Europe is way better than Argus, the car rental aggregator I used to use, in terms of customer service and support. "
" At Nice, Dollar shared a desk with Budget and one other company. In spite of having 3 check in staff the process was very slow with a long queue, each booking took forever, even the credit card system kept failing. It would be so much better if things like driving licences and credit card blocks were pre-loaded. We should have chosen Goldcar which had no queue! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by MARK - 30 June 2024
" Don't bother using any other company. Have always got a good car in the class booked. Great service. "
" Excellent service re collect and drop off. Happy with car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 30 June 2024
" Worked well at rates better than those available at Alamo/Enterprise. "
" Not sure I understand the difference between Enterprise and Alamo as they operate together. The experience seemed fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICIA - 28 June 2024
" As above "
" Al very straight forward, smooth pick up and drop off, car was clean and in good condition, staff were efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SARAH - 28 June 2024
" Overall Autoeurope are great, as I just called them about another rental and they gave me a cheaper price - thank you ! "
" The car rental desk was so busy , it took over an hour to get to the front of the queue. When we did we were told out minivan wasn't available for another 3 hours !! So we really complained and they got us one after another hour , howeve to it was filthy and had a huge dent in the number which prevented us from closing the back door easily. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by GREG - 28 June 2024
" Problem with driving licence - an e-version was not accepted so I couldn't take the vehicle. Trying to recover my money now. Please help/follow up. Thank you "
" Problem with driving licence - an e-version was not accepted so I couldn't take the vehicle. Trying to recover my money now. Please help/follow up. Thank you "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by JAMES - 27 June 2024
" See above "
" The pick up and drop off at the Radisson instead of T2 in Nice was very inconvenient. It added at least 45 minutes onto the pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by BRIAN - 25 June 2024
" Had occasion to telephone Auto Europe with a licence query and received prompt helpful response. "
" Very professional knowledgeable friendly staff at collection and drop-off. Prompt efficient service. Good quality vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DENISE - 25 June 2024
" The pick up and drop ran very smoothly. "
" Pick up was fine, usual upsell for upgrading cover. I had my own cover though so refused "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 23 June 2024
" Disappointing "
" At collection the counter staff were quite aggressively trying to sell CDW even though we had already taken it out with the booking. The condition of the vehicle had not been checked thoroughly and we can to contact the staff member to update additional scratched on our paperwork. This was completed in French and did not cover all of the issues, luckily we took photos of all the scratches as these were noted on return and we had to prove that the damage was done previous to our rental "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by MITHILA - 19 June 2024
" I've always used autoeurope but this experience has put me off a little "
" Last minute insurance add ons made this more expensive than some of the in airport options. The drive to the office to pick up was very far from the airport. Treatment from staff (almost bullying) was unnecessary "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 19 June 2024
" Always easy to book, options clearly shown, good value compared to booking direct. "
" Car not properly clean interior. Hole and other damage in rear bumper. Loose body panel in rear left door. Poor from a so-called premium brand. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NICE, FR - Reviewed by MICHAEL - 18 June 2024
" All good. "
" The returns process was very slow. This was not helped by poor signage at Nice airport to the drop off area. When you encounter this for the first time it is a maze. We had to wait a long time before the check in rep got to us. This was not his fault, they just need more staff. The return checks themselves were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by NATHAN - 11 June 2024
" Please come back to us regarding our complaint "
" Raised a complaint still awaiting a response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAN - 11 June 2024
" Alamo provided a great, friendly, helpful service, a nearly new car and excellent value for money - very happy to recommend them "
" This company has really upped their game, cars are better, service was excellent and now that they are located in the main building with other car hire companies they are a very attractive proposition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 11 June 2024
" Rude staff. Closing the office at 11pm waste of time if your flight is late "
" Staff were rude as it was about to close, not our fault, flight was delayed. No use hiring a car when the office closes at 11pm. Will never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GUILLAUME - 11 June 2024
" . "
" Took almost an hour to pick up / upgrade the car. Drop off was terrible. Asked to pay a cleaning fee when the car barely had any sand in it, was told the car was "disgusting". Never ever had an issue with cleanliness of cars, not that I give them back in bad condition anyway. Very little room for dialogue, and rude. Ah, asked me to take off the child seat so they didn't have to do it themselves. Never been asked previously either. Last but not least, the car was vibrating above a certain speed, tyres not balanced, unsure what it was. Very dangerous obviously. Car was smelling cigarette. Aweful "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by NORMAN - 10 June 2024
" Good price, pleasant and efficient staff, easy collection and drop off. "
" We frequently use Goldcar and are always very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PATRICIA - 08 June 2024
" As above "
" Could have done with a bit more time explaining workings of car Had initial problems opening windows and getting car into reverse But thats probably more my lack of experience driving abroad and driving a Fiat "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLORIA - 06 June 2024
" On returning the vehicle the staff lady said the car was very dirty which was untrue. It had quite a few leaves that had fallen on it from overhanging trees. "
" The young girl who assisted me to begin with made me wait until 8pm to check in as I was 25mins early. She was extremely rude. She would not give me her name to complain about her attitude. Another older lady assisted me who was more respectful and helpful. I will never book with Goldcar again "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by MICHAEL - 04 June 2024
" Drop off area could've been made more visible. directions with a map would've definitely helped. I went around the airport twice trying to find "
" Drop off area could've been made more visible. directions with a map would've definitely helped. I went around the airport twice trying to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRIS - 03 June 2024
" Was not given enough information about location before booking. Insurance cover as misleading. Thought I had paid everything but was required to pay extra on arrival. "
" Not actually at the airport. Transfers added to journey time. Was charged extra insurance on arrival "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NICE, FR - Reviewed by HENDRIK STEPHANUS - 03 June 2024
" Very effcient way to make use of AutoEurpe service. Would like to see the option of "xero access" to return on AutoEurope selection profile wrt insurance as rentral companies to frightened customers to add insurance on the motor vehicles. "
" Good experience. However, did wait a while for Alamo employee to issue car and when I wanted to find soemthing out after I received the car there was nobody available from Alamo. Had to wat appr 20 inutes walking around to find the person "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 02 June 2024
" Great staff at Nice Airport "
" Bret car. They gave me an upgrade. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GILES - 02 June 2024
" Terrible experience. Never again. "
" Terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by ROGER - 28 May 2024
" Wish you could pay everything up front and avoid the hard sell at the collection point. "
" If the car had a problem they wouldn't collect it unless you had bought there excess cover on the spot. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 28 May 2024
" Easy to book "
" Helpful young staff member who appreciated my mobility difficulties "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JEFFREY - 26 May 2024
" Really poor experience.. Life threatening car provided & strange that the Europcar representative suggested that our car would likely be unreliable!! ?? Suggest Europcar seriously question their approach to helping customers when they provide cars that they know are unreliable ! "
" We picked a car up at Nice Airport. We were asked if we wanted to pay more for an upgrade car. We said "No as we did not have budget for a more expensive rental". We were hiring the vehicle for 6 weeks! The reply was "well the type of car we will provide will likely be unreliable'..." !! We thought this was a strange thing to say to a customer! We proceeded to collect the vehicle allocated to us... We drove from Nice to our destination about one & a half hours away. The vehicle began to have a very toxic smell as we drove.. Other vehicles were signalling to us that the car was smelling unsafe...! We were on the motorway! The car was not performing well. We got to our destination feeling completely stressed by the journey & feeling sick from the fumes!! Plus very upset by the situation. We needed to get provisions in. So we drove to a local supermarket upon arrival, then we were going to report the car to Europcar. However, as we drove to the local supermarket the car completely stopped mid road, no gear was able to engage! We had to push the car to safety. This was so very dangerous (had it happened on the motorway it may have killed us & other drivers!!). We called for assistance but kept getting transferred, getting automatic press this messages & when we did get to operators we were told a taxi would take us to Cannes Airport to pick up a replacement car! We were told we had to go to the car, not the cr come to us!! Again, not a good customer service experience... Then, the taxi didn't turn up, having waited an hour for it... Once again we had to go through the whole call process again only to be told the taxi would come the next day now & that Cannes Airport collection point was closed! At no stage was there an apology or a seeming comprehension of the severity of the situation Europcar had put us in! This is very bad customer service and we were paying for a 6 week rental. We use rental cars alot in France and this was the worst experience we have ever had! The replacement car was satisfactory but the whole experience ruined the start of our trip! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by JENNIFFER - 24 May 2024
" always very competitive pricing and I know support is great if its needed "
" the car and hire place were great. It was a bit tricky to get from the airport to the hire as it wasn't super clear and we needed up walking the 20mins which was fine. also, as a lot of french places, the car park the cars are stored are super tight and i was glad I didn't dent the car on the return journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THEODOROS - 24 May 2024
" See above "
" From start to finish, our experience was positive and smooth. Mostly when we returned the car and the professional and friendly service we received from Akim, who made what is normally a stressful experience, into one that was personable and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEVEN - 21 May 2024
" Good car and decent people to deal wit. "
" Dealt with quickly at collection counter, bit surprised about a one off fee to take car in to Monaco from France?? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARY - 20 May 2024
" Ok - but Goldcar still have issues. "
" Car ordered (Fiat 500) was not available so unfortunately and disappointingly given a bigger car, which had a gearbox fault. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 19 May 2024
" As in 3 above "
" I had a delayed flight. On arriving to pick up the hire car, the Europcar member was so reassuring, helpful and efficient that he made the start to my holiday perfect. Thank you so much ti him "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CLAUDIA - 18 May 2024
" All good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by PAUL D - 18 May 2024
" A great hire "
" The pick up and drop off were both seamless, one of the best car hire experiences that I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROY - 18 May 2024
" Will never use Keddy/Europcar again! "
" Charged 10 days after return. No invoice. No explanation!!!!!!!! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by MERIJNTJE - 12 May 2024
" Very good. Will rent again "
" Very smooth. Staff extremely friendly and i loved my Fiat500 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CELIA - 09 May 2024
" The Auto Europe site was clear and easy to use. Dollar might have been good with another operative. Breakdown insurance was not included in the price (brand new car) which was not made clear booking online. "
" The member of staff on the desk was as rude and supercilious as only the French can be when they choose to. We were a bit early and he refused to let us even begin the paperwork until the exact time of the booking, completely unnecessary. We will never use them again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 05 May 2024
" Pick up smooth and quick. Car immediately available in good condition and clean. Staff throughout helpful and efficient. "
" Pick up was smooth and quick, car was available and clean. Staff throughout excellent, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 05 May 2024
" I have received a feedback form from Thrifty not Dollar, which is not very impressive This the third and last time I shall use Dollar/Thrifty all three times have been disappointing. "
" None of the category of car I requested was available and I have to pay 25% (162€) more for a convertable I didn't want. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by BRIAN - 02 May 2024
" Good except for 20 min wait "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ELIZABETH - 01 May 2024
" The car we ended up hiring was good and no further comments. AutoEurope are always a great site for car hire and would thoroughly recommend "
" The first car we picked up had an issue with tyres and the water for the windscreen wiper was empty so we spent another 45 minutes changing over the car to another which wasted valuable holiday time. They should really be checking these items when a car is returned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 30 April 2024
" as at 3 "
" Car was much damaged on collection. On return I was charged £100 for a minor scuff to the front offside wheel rim which I had not noticed on collection. I did not cause the damage "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by GERALD - 29 April 2024
" Rental location is not in the general rental area of T 2 at Nice and this should be emphazised, being at Radisson Hotel "
" only problem is the underground car park at Lutam/ Radisson Hotel which needs very careful driving. Also careful checking of the condition is required as they send the report by e mail after pickup. However very economical rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLORIA - 26 April 2024
" As above "
" Lady was very friendly when I dropped the car back which really makes a nice change. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALISON - 24 April 2024
" Very pleasant staff. "
" Easy to walk to from Terminal 1. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICIA - 19 April 2024
" Very satisfactory "
" A trouble free experience. Very good to have staff available in the garage area for consultation if needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 17 April 2024
" E "
" Unfortunately the car wasn't cleaned or full of petrol. I've booked many times with Alamo and this is the first time I've had an isse "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by IAN - 17 April 2024
" Straightforward and on the ball "
" Very long queue to collect car, online quick channel not available. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 16 April 2024
" Very good service. An exception this time was some poor advice from an adviser which I ignored and this was fine. "
" Nothing to add really. Expensive but a quality service "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMIE - 13 April 2024
" Very good price and easy to collect and drop off "
" Really good service and prices would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 13 April 2024
" Very easy user friendly website; good call centre service; exceptional flexibility; best prices. "
" Much improved: queues reasonable and efficient staff. Process could be speeded up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 12 April 2024
" I was also told that the car (Fiat 500) I had hired would not make it to Isola even though I saw many such cars on the journey. I was therefore forced to pay for an upgrade to a different vehicle. The upgraded vehicle looked like it had already been in several scraps judging by its appearance. "
" I was told that even though I had paid for full insurance cover and that was what it said on my agreement with AutoEurope what I had purchased (according to Goldcar) was worthless and if I wanted full cover that I needed to pay around a further 200 Euros. This was done in a high pressure way saying that unless I took out this cover I would have to pay for any breakdowns myself and would be covered for any breakdown cover. I will be making a formal complaint and seeking a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAN - 09 April 2024
" Ooo "
" Pick up was a bit long and involved with the constant pushing of additional insurance etc "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PAUL - 08 April 2024
" My relatives who live in the area will become good customers based on our experience "
" most excellent. The vehicle hadn't been cleaned but it was OK - just dirty footprints. The receptionist in Nice was very apologetic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 08 April 2024
" Overall happy. But please make collection instructions clearer for future travellers "
" Very happy with the vehicle and service provided. The instructions about the office being located at the Radisson Hotel rather than the airport at Nice should be made much clearer. When it is late at night, and tired after a long flight it can be confusing to find the way to the pick up reception. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NORMAN - 02 April 2024
" Good value cars, which are sometimes rather scratched but always reliable. "
" Often use Goldcar and are always pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALAN - 28 March 2024
" Have used them for years and have always found them the best to find the best value car hire. "
" The counter staff (Amadeus) was very efficient and courteous and upgraded my car to an excellent all electric one without charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 26 March 2024
" Will use again "
" Lovely gentlemen looked after me , but the underground car park is extremely difficult to navigate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALISON - 24 March 2024
" Wanted to charge me more than double for a car that wasn't electric "
" Tried to upsell . "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
NICE, FR - Reviewed by DAVID - 23 March 2024
" I have rented through Auto Europe many times and have never had a problem with a booking. "
" The car had many noted items of body damage and a fairly high mileage of 37000 kilometres. It was a Citroen C3 with a noisy and gutless 3 cylinder engine. Did the job required but I would want a better car next time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by LUKE - 14 March 2024
" The operator I spoke to was very helpful and did all he could to try and find a solution. Unfortunately my trip was very urgent so I had to take the fastest cheapest option and the operator actually called me back several times to give me a solution so I would like to thank him personally. However the contract should state in BIG CAPITAL LETTERS, GOLD CAR DO NOT TAKE AMEX!! On the front page of the contract. "
" I've been using AutoEurope and Gold Car for many years however this time was not good. At the counter they did not take Amex. I found this in the terms and conditions eventually in tiny print on the third page. The operator I spoke to at AutoEurope was immensely helpful and did everything he could to assist thank you but the rental ended up costing me 192€ extra, nearly 150% of the original booking. I had no choice but to take it as I had to get to my very unwell stepfather in hospital. They 'upgraded' my car to an automatic with 60,000 on the clock that stank of cigarettes. I've still not received the refund on the fuel. So all in all very disappointed this time. Zero stars for customer services Gold Car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
NICE, FR - Reviewed by ANDREW - 11 March 2024
" Good "
" Car was. It great but that is the vehicle manufacturer's issue. Location of the drop off was unclear and I had to drive around to find it be good to provide a map or directions when you have a different drop off location "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NICE, FR - Reviewed by JEAN MICHEL - 03 March 2024
" Auto Europe are great. Would love you to find cheaper rental companies in Nice "
" Car hire is too expensive in South of France Car cleaner when we returned it than when we collected it "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by ALAN - 29 February 2024
" A very good car rental company. "
" Very satisfied all round with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARCEL - 25 February 2024
" SEE UNDER 3 "
" I find each time that the car full of scratches and damage etc which takes a long time to check. The cars are not cleaned very well. ADITIONALLY THIS TIME: the wipers were in a poor state but worst of all: Maybe because of the mileage, the drivers seat was in an EXTREMELY POOR state which meant that I ended up with discomfort and backpain. Over the years the quality of your product has gone down. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NICE, FR - Reviewed by GILLIAN - 19 February 2024
" I. think. I have covered. all my concerns in section 3. I would. like you to raised this. with Gold. Car. What upsets me. most is that they will have charged all the previous people who. rented this car with repairs for the scratches and dents which they then did not repair. I'm worried they might do. the same to me! Thank you for your help with this disaster of an. experience whichI hope never to have. again.. Reards. Gill Burnside "
" When I booked the car in December, I selected a European. When I got to Nice airport I saw from my Voucher it was a Gold Car. Staff were pleasant and it was not busy. They warned me the car had a lot of marks on it and that they didn't have another car to offer me.. When we were taken upstairs to the car I was dismayed to see the condition of the car. Every panel had a a dent or scratch on it. It had over 76,000 kms on the clock. The gear box was extremely stiff and difficult to change gears. Any speed over 60 km per hour meant the the steering wheel became quite wobbly and I felt unsafe. The tyres were very worn and I was worried about grip especially as it was raining. From 5th February every day until the day I left on 16th February, I either rang or emailed Auto Europe. Someone finality called me back on my last day. There was nothing they could do so I had to drive 160 kms back to Nice airport in a very old. and damaged car with worn tyres. They recommended I complain on. my return. I have taken pictures of all my concerns. The inside of the car. was. dirty. and very worn. I can't tell you how unhappy I was with this wreck of a. car. I. have used Auto Europe many times and have never had this problem. I would never choose to rent from Gold. Car as I know they. have a terrible reputation. . I would like a. refund please. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by RICHARD - 19 February 2024
" Very happy with the rental car experience on the day. "
" Counter staff was excellent and very professional and friendly. The staff member in the garage where the car was located was rather offhand could have been more helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 16 February 2024
" Happy with the whole experience, everything went smoothly and I was given a free upgrade on my rental. "
" Smooth, easy and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HAKON - 16 February 2024
" Perfectly ok "
" Perfectly ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by GARY - 14 February 2024
" Excellent service "
" Excellent from collection to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CARMEN - 21 January 2024
" Autoeurope staff veryhelpful "
" Filthy car so hard to check existing damage on pick up. Problem with faulty tyre pressure valve making warning light come on. Wasted a lot of time checking tyres and telephone calls. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by BRIAN - 21 January 2024
" Competitive prices "
" Their cars are not the best but price is reasonable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by MICHAEL - 20 January 2024
" See above. I would certainly never use Thrifty/Hertz /Dollar again. "
" Thrifty claims we had done €150 damage to the car. We had not but unable to prove it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 5
NICE, FR - Reviewed by PATRICIA - 14 January 2024
" Better than most other agencies. I must add that my car was not completely full of fuel when I picked it up. "
" Excellent on all levels. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERALDINE - 08 January 2024
" The staff were really supportive and explained everything really well. I have had varied service in the past with car hire so this was a really nice experience that I would definitely look to book the same again. "
" The staff were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HAMILTON - 01 January 2024
" I've used autoeurope for years and they've been brilliant over them. Would be nice to get a free upgrade or some perks though "
" The staff on the desk were nice and efficient but the standard of car was less so.. there were some serious problems with the first car so had to drive back 120km to the airport to swap for another one. The second car also had a few issues and stank of smoke so wasn't impressed at all "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAN - 30 December 2023
" Good. Price was good. Documentation good. All as expected "
" No wait at the desk. Very polite staff. Helpful and spoke good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by NIGEL - 14 December 2023
" Autoeurope is great , but Keddy was very prickly "
" Awkward , unhelpful ... just could nt give a ...... "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
NICE, FR - Reviewed by ALUN - 12 December 2023
" everything went well "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAHAM - 28 November 2023
" Everything went very smooth. Unhappy with Auto Europe cancellation policy on short notice rental e.g within 48hrs and rental provider information before purchasing the rental "
" Very smooth pick up, unfortunately train station office hours are restrictive so early drop in the evening means leaving car in the car park and dropping of the keys in the key box. So unable to get car checked over at drop off and contract closed. Also, Auto Europe excess data for Hertz is out of date. Current Excess is €1800, noy €1000 as advised by Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by NEVILLE - 25 November 2023
" overall fine "
" They charged for damage to vehicle which was already there. Not done by myself "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
NICE, FR - Reviewed by SOPHIE - 21 November 2023
" I phoned 5 times to try to discuss our booking when I was at the car rental desk and kept getting cut off. Finally I spoke to someone and they kindly emailed to confirm I would be refunded the additional fees but it was very stressful. "
" I was charged an additional 50 euros for the rental which I wasn't expecting. I have sent a message to your customer support. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VANESSA JANE - 09 November 2023
" I have used Goldcar a lot and was amazed that they don't have a partner they can leave keys with in these circumstances. "
" My flight was cancelled and I had to take a later flight, I called Goldcar to say that I would be half an hour late and was told that the office would be closed. I asked what alternative arrangements are made for this situation and there were none ! I had to book a car with another company and could not get a refund from Goldcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by NICOLA - 05 November 2023
" Happy with car and the service provided "
" Happy with the service provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ZOE - 04 November 2023
" I won't be using auto europe again after this horrendous experience and will be requesting a partial refund as compensation. "
" No instructions for pick up location. Wandering around with 2 suitcases for over an hour. Eventually found driver, who complained about how long he'd been waiting. The pick location was not in the airport. The car was filthy inside and out, with stained seats ('We didn't have time to clean it', was their excuse). I found the entire experience entirely unprofessional. 2.5 hours later I finally left the car hire company to reach my location. This took longer than the flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAN - 01 November 2023
" All good thanks "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HYMAN - 31 October 2023
" Efficient good value rental. Clear website. Documentation provided very quickly. No issues. "
" Efficient collection and drop off. Car was a bit scruffy with a lot of damage although this appeared to be well documented by provider on hire. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by RICKY - 30 October 2023
" Experience with Auto Europe was good, Hertz was not!!! "
" Miss sold Supercover insurance as Hertz agent claimed I had Euros 5,000 excess. This was incorrect as I had an excess of Euros 1,000 through Auto Europe. Additionally, I was not informed of cost which transpired to be more than the cost of the car hire! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 26 October 2023
" Easy rental, Smooth pick up and return, car was in god condition, no problems whatsoever "
" Easy rental, Smooth pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 25 October 2023
" service from start to finish was good and so too was the car. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANGELA - 24 October 2023
" Overall okay "
" Did not find counter staff friendly or efficient. Regarding the charge for the extra driver we were advised by auto Europe on the contract would be €7.95 per day including taxes a total of €55.65 but were told by Goldstar they would not honour that and charged us €75.00 "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 23 October 2023
" All worked as I expected. "
" Good friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 22 October 2023
" The Europcar friendly treatment added to my holiday rather than suffer the rip- off approach often if not always encountered at Marseille airport which always creates stress and detracts from my holiday. I won't be using Marseille again!! Nice everytime for me in future "
" Superb partnership with Europcar who were outstanding at Nice airport France "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 22 October 2023
" Competetive price. "
" Car in excellent condition, clean, fully equiped. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 21 October 2023
" Used for years, great service and will sort any problems with rental if one arises. "
" Honest, straightforward and have never had a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHIL - 19 October 2023
" Easy to deal with and efficient "
" Clean car , good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TRUDI - 17 October 2023
" Efficient website, good community and a good rental rate "
" The wait to collect our prebooked car was unacceptably long. I don't want to wait 20 minutes to collect a car after I have got off a plane and want to get to my destination. Once we were served the person was efficient. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 17 October 2023
" Excellent service, excellent vehicle "
" Excellent service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PARITOSH - 15 October 2023
" No other comments "
" The rental experience was fantastic. Unfortunately, I ended up paying for the all inclusive insurance twice. If I had known that Hertz offered it at the counter, I would not have paid it to Auto Europe at the time of booking. Especially since the auto europe comprehensive insurance was - pay now claim later policy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 12 October 2023
" Good experience both at pick up and drop off. As usual Auto Europe easy to deal with and very helpful. "
" No waiting to pick up the hire car.Friendly helpful staff who explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 11 October 2023
" Good experience. "
" Only issue was no reversing camera in the car and little information about using an electric car regarding returning it charged or not "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AILSA - 11 October 2023
" Really enjoyed our Fiat 500 and the returns was super quick and easy "
" Quick and efficient to collect and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAYMOND - 10 October 2023
" All in all, an extremely stressful time. I've been hiring cars for over forty years throughout Europe and Lutam are one of the worst companies I've experienced. The lack of staff to check returning cars and issue new rentals was completely compounded by the distant location in the basement of a hotel and also not having full details in the procedure to collect the car. I may hire again with Auto Europe, but never with Lutam. "
" My flight landed at Terminal 2. Instructions were to take the tram and exit at Terminal 1. There was a long queue for the ticket machine - Point 1 : the instructions didn't specify that the tram was free between the Terminals. The instructions specified from Terminal 1, to cross the P3 car park, go through the tunnel, cross the second car park, turn right and the office is on the left within the Radisson Hotel. This is a total distance of over 500 yards. I put my case onto a luggage trolley as was necessary. At Lutam's desk on the Radisson Hotel ground floor, I was told that car collection was 2 floors below in the basement, that there were no lifts and I had to carry my case down 2 flights of stairs. Additionally, I was told that I couldn't leave the luggage trolley at the hotel and would have to return it to Terminal 1. At the basement car collection, there was only one woman who alone was checking cars upon return and issuing cars for hire. It took over an hour for our car to be issued. The car had pre-existing damage, which was pointed out and acknowledged and was photographed by Lutam. I was told I would receive a copy of all the images by email showing the damage and was asked to write out my email address as well as my mobile number. I picked the car up on the Saturday. By Wednesday, I still had not received the images of the damage from Lutam. I phoned and asked again for the images and was told I must have given the wrong email address (this was a lie as I wrote it out), I was then told I'd receive the images within 24 hours. I still haven't received them. Upon returning the car, it was emphasised I must have a petrol receipt as " petrol guages are not accurate" and if one is not provided then I would have to pay a monetary penalty. Using my Sat.Nav., I went to the closest three petrol stations to the Radisson Hotel - all were closed. Finally I found one open behind Terminal 2. Dropping off the car at Lutam, Radisson Hotel, I negotiated the extremely tight ramps to Lutam's area within the vast underground car park and it was visually evident that many cars had collided with the car park walls prior to returning the car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 6
NICE, FR - Reviewed by MARK - 09 October 2023
" Pick up and drop off was quick "
" Pick up and drop off was quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLORIA - 09 October 2023
" Auto Europe have always been very helpful. "
" Goldcar always try to push their insurance and don't understand the word no. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by PETER - 06 October 2023
" Only comment the time it takes to travel and inconvenience from terminal 1 to terminal 2 "
" Staff friendly good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 04 October 2023
" Other than major warming lights that should not happen on an almost new car, experience was good "
" Tyre pressure warning light throughout. Also a few moments of oil warning light (major alert) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ROBERT - 04 October 2023
" I believe the customer should be accompanied by a member of the Avis staff to where the vehicle is located and wait until the vehicle is inspected for damage so that it can be agreed at the start of the hire. "
" The counter staff at T1 Nice Airport was very poor. I got the minimum info on where to pick up my vehicle at T2. Consequently I wandered around the parking levels at T2 for 1 hour before I found the Avis desk there. It was the explained exactly where I would find my vehicle "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KATHARINE AND - 02 October 2023
" As above in Box3 "
" Car got a flat tyre early into our holiday. The breakdown truck arrived after a wait, took the car into an industrial area and deposited us by the side of a busy main road where we waited for over 2 hours in blazing heat for a taxi to take us to Nice for a replacement car. Two hours and 5 desperate phone calls later, taxi arrived and we got a replacement car eventually. Europcar have labelled the flat tyre as an accident. We think we have forfeited our excess, as well as a whole stressful day for something that could have been repaired at the roadside. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by FRANCIS - 30 September 2023
" The experience was a pleasure rather than just another transaction "
" Everything went well and with less hassle than sometimes par5tly because the reception area was very quiet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL - 29 September 2023
" Bravo "
" Pick up 5 min, drop off 2 min, excellent and friendly, simply outstanding. Recommendation: I had a purely electric car (Mustang, rate it very good). We had problems with the electric charging (shell app didn't work, even at the Ford garage the staff didn't get it work...) Solution: give clients a preloaded and ready to use card, no hassle with registration, cards, PIN codes etc. Thank you!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 26 September 2023
" I have rented cars through Auto Europe many times and always found the experience to be entirely satisfactory. "
" Their rates are very competitive but the disadvantage is that they are not on-airport being beneath a nearby hotel, so you need to leave extra time to return the rental car and get to the terminal to check into a flight. Access to the Lutam car return point is tortous and difficult to find in a labyrinthine basement car park with many structural obstructions. The car supplied was clean but had many scratches on it that took time to identify and record when collecting the car. On returning the car the check-in person spent an overly long time checking the condition of the car and had to rely on photographs that she took at the time in order to record the mileage and condition as her mobile device had no signal. Consequently, I was not provided with a report on the mileage, fuel status and condition of the car until later the same day. I was therefore left in some doubt as to whether the rental company would try to levy additional charges for damage or any other issues. I much prefer to know where I stand on such matters before I leave a car rental station. Fortunately no additional charges were levied subsequently, but had they been I would not have been able to argue my case at the time of returning the car. All of this said, I will probably rent from Lutam again as their prices tend to be significantly less than the on-airport operators and, having rented from them several times at Nice Airport, I can say that in my experience they are not scammers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NICE, FR - Reviewed by CLAUDIA - 26 September 2023
" For the price, a great little run around car. Very happy. "
" The lady at the desk was not particularly interested in her job. She spoke so fast & didn't explain things very well & so hence wasn't a great service. If one doesn't like people then don't be in a job where you have to deal with them!! Otherwise a great experience Although this was at a Europcar check in & not Keddy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDMUND - 26 September 2023
" Overall very good. "
" Small operation out of desk at front of Radisson airport hotel. No operative when I arrived, as she was working solo and in basement garage giving car to another customer. Check in was straightforward. Slightly difficult to find entrance to underground garage and very tight space wise. Very extensive check back in by operative. Slightly restrictive requirement that you must provide a fuel tank fill up receipt from a petrol station within 5km of drop off. Surely it would be adequate that the fuel gauge is indicating full for the next customer. Overall though it was very good and a budget price compared with direct from airport terminal rentals across the road. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 25 September 2023
" Not as advertised "
" I have not received my deposit back yet, despite handing the car back on Fri 22nd without any issues. The company was listed as in the terminal but in fact I had to walk to a car park and then picked up to be taken to an off airport location. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by GEOFFREY - 25 September 2023
" Whole process Auto Europe and Avis smooth and efficient. "
" Good - Avis smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 25 September 2023
" To add to the farce, we were told to return the car before 2pm. When we arrived at 12.45, the office was shut. I was fortunate to notice a member of staff who at least agreed to drop us at the airport in the hire car. This is a real tin-pot organisation. "
" The instructions for collection were completely inaccurate, meaning that we tried various places within the airport to track the car down. None of the other car rental companies could work out what they meant either. Phone calls to the local office were pointless. We eventually found the pick up point two hours later, meaning we were very late arriving at our villa. The two people in the car hire office spoke very little English, meaning we could not have a conversation about fuel etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 24 September 2023
" As above "
" The only thing we were disappointed with was it would've been good for someone to show us how to use the controls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELISE - 23 September 2023
" Quick and efficient service "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 22 September 2023
" See above "
" Charged for road side assistance and liability cover that we never agreed to cost around £300 on top of the £315 car hire, we're looking for europcar to refund this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by KEVIN - 21 September 2023
" Overall very good. "
" Pick up was fine, pretty quick and no hard sell for extra insurance. A few bits of damage despite nothing noted. When I queried they said it would be fine, just take photos and in fact they didn't quibble on return so all was good. The car also kept warning of need for oil change but was otherwise fine. Their agent at the return was excellent and deserves praise. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by KEVIN - 21 September 2023
" Issues with return address but I think that is probably National's fault. But you need to sort this out with them. "
" The main problem is that the address given for car return at Lyon Part-Dieu train station is incorrect. Boulevard de la Villette does not exist, it is Rue de la Villette. Even after solving that problem the address is still wrong, as is the Google maps pin provided by the QR code given when I collected the car. The correct return address is 3(I think) Rue Paul Bert. This is not a long way from the address given but not easy to sort this out and quite stressful. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by GEOFF - 16 September 2023
" Fast service nice people thank you "
" Good service polite people thank you I'll book again soon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by NEIL - 16 September 2023
" EasyJet cancelled my flight and I rebooked a different flight which arrived slightly later on the same date. I wanted to advise this late time to AutoEurope but found it incredibly difficult to do so, in fact I fear I booked another carhire. I know this has happened before and for that reason I will not use AutoEurope again. I travel often and am hiring a car for 6-8 Oct but it won't be via AutoEurope. "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HENRIK - 15 September 2023
" . "
" the fuel tank was not full when I received the car and I have been trying to raise this with Hertz but have not been able to get any reply. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by PATRICIA - 15 September 2023
" After I removed the problems with the yltyres, the car functioned well. "
" My car was not well prepared in advance of my hire. There was no yellow jacket or triangle supplied, the tires need inflated as I felt the car was heavy on driving to my destination (danger issue) there were 2 caps missing from the tyres, the car was only 7/8 filled with fuel. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by ANDREAS - 14 September 2023
" Great from start to finish "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 14 September 2023
" Please acknowledge/respond to email to customer service !!!! Excellent customer service is not that there is a complaint it is how you deal with it - which so far ----- I have no idea "
" Got charged for miles of £50 + on return although had unlimited miles on booking - raised this by email to both auto Europe and enterprise and heard nothing !!!!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by LISA - 14 September 2023
" Happy with Auto Europe "
" Fairly straightforward experience and loved the car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by BRIAN - 13 September 2023
" AE 's website is easy to navigate and are competitive in price "
" Car was in a poor state - many scratches. We had a puncture on the first day-their customer service was deplorable! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 12 September 2023
" On arrival waited in queue for 2.5 hours. Counter staff very slow! We also. Noticed on departure a similar queue. No other hire firm was busy "
" Waited in a huge queue for over two and a half hours. Counter staff were very slow even though they knew there was a big queue taking 15 to 20 mins per client. When departing we saw new arrivals also in a huge queue, so it was not an isolated incident. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MARTIN - 10 September 2023
" As always we are very happy. "
" Very happy with all aspects. We use Gold car a lot and this will continue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 08 September 2023
" Very satisfied "
" Easy quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 07 September 2023
" Totally unacceptable customer service. "
" Reservation was canceled against my wishes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MICHAEL - 07 September 2023
" The overall experience was very good. However: The rental agreement stated that I should go to the Keddy desk "inside Nice Airport Terminal 2". It was not inside the terminal but in the car rental offices which are the otherside of one of the car parks outside Terminal 2 There was no signage whatsoever at the Nice Airport Car Rental area to indicate which of the car rental companies handles rentals for Keddy/AutoEurope. I had to guess as every member of staff was too busy to ask. It turns out that Keddy is handled by Europcar, but as I said there is no signage at all to communicate this to customers. All the car rental desks were extremely busy and I had to wait well over an hour before I was seen. When eventually I was seen the representative of Europcar was surly, humourless, and rather unhelpful. He even took it upon himself to remove all the collected baggage labels from the back of my passport and screw them up before asking if it was alright for him to do it. I had been collecting them and wanted to keep them, but given that the were already screwed up in his hand it was pointless to protest. "
" The overall experience was very good. However: The rental agreement stated that I should go to the Keddy desk "inside Nice Airport Terminal 2". It was not inside the terminal but in the car rental offices which are the otherside of one of the car parks outside Terminal 2 There was no signage whatsoever at the Nice Airport Car Rental area to indicate which of the car rental companies handles rentals for Keddy/AutoEurope. I had to guess as every member of staff was too busy to ask. It turns out that Keddy is handled by Europcar, but as I said there is no signage at all to communicate this to customers. All the car rental desks were extremely busy and I had to wait well over an hour before I was seen. When eventually I was seen the representative of Europcar was surly, humourless, and rather unhelpful. He even took it upon himself to remove all the collected baggage labels from the back of my passport and screw them up before asking if it was alright for him to do it. I had been collecting them and wanted to keep them, but given that the were already screwed up in his hand it was pointless to protest. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 05 September 2023
" The Auto Europe website is easy to use and compare cars from different providers "
" We went to the Budget desk in Nice terminal one and queued for half an hour to be told to catch the tram to the Budget desk in terminal two. On arrival at that Budget desk, which was several hours after our rental agreement started, we were told there were no cars available. Please could we have lunch and come back in a couple hours. Before we flew, I registered online for Budget Quick Pass, what was the point of that? "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by PATRICIA - 04 September 2023
" As above. I have hired through AutoEurope many times and have confidence in it. "
" My experience was generally quite good. However, there were few counter staff and many clients on my arrival in Nice, resulting in a long wait. The car was prepared and ready for me and gave no trouble during my hiring period. However, I have not yet received a final invoice, nor did I sign anything on returning the car. This concerns me. The car was prepaid though yourselves, no damage occurred and it was returned in pristine condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 04 September 2023
" Overall very good. Service at reception was very speedy and helpful "
" Good service at Nice airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 02 September 2023
" Booking via AutoEurope was quick, clear and simple. The availability of a well-priced all-inclusive insurance package was excellent and the value for money of the rental was good. "
" Main feedback relating to the condition of the vehicle when we collected it. The exterior bodywork and windows were dirty, when I expected that it would be clean. The interior was OK, but there was a large stain on the rear seat that should have been cleaned. Finally, only after I had completed the paperwork that the rental agent told me that there was pre-exisiting minor damage to the vehicle and that I should review the photos that would be emailed after I had signed the contract. I was also told that, if there was any further marks/damage to the vehicle that I noticed after I had viewed the car in the car park (5 mins walk away) then I should take pictures and report those. This was pretty unsatisfactory, as when I did notice 2 paint chips that were not documented, there was no way of registering those as 1) the damage report email that I received, was "send only". 2) the Terminal 1 rental counter had closed by the time I reached the car and other counter in Terminal 2 (that was still open) was a long walk. As such, I had no choice but to take photos of the two paint chips, as a reference, and take the car "as is". Thankfully, when I returned the car at the end of the rental, I reviewed the additional damages with the agent at Car Rental Return, they indicated that these were not significant enough to be documented and that there was no issue and all was fine. In summary, check-in and airport staff were very good, as was the quality of the car that we rented (at a good price too). My only complaint is that I should have been advised earlier in the rental process, that (due to high demand etc) the car would not have been fully cleaned and the photos of the pre-existing damage made available before and not after the rental contract was signed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANDREW - 02 September 2023
" Over priced. No compromise re payment for upgrade. Good car though and easy drop off. "
" Disappointed that we had to pay extra €25 euros a day to ensure we did not have an electric car. There was no non electric small car alternative and the slightly larger car was not upgraded free of charge, which we have had had offered occasionally in the past, in similar circumstances. Partial refund would be appreciated. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 30 August 2023
" Very smooth process "
" Very easy to use with helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 30 August 2023
" Easy booking process "
" Quick return process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by ROBERT - 29 August 2023
" I had to look at the detail on an email to see that my car was provided by Keddy, it was not very clear. When I arrived at Nice, I didn't know which counter to go to. More time wasted. "
" Pick up was very slow. I was in a queue with 25 customers in front of me, it took over an hour of waiting at Nice Airport with my family, to be served, time we would have preferred to be spending at the beach! When we finally met the agent, he spent too long trying to upsell us insurance and car upgrades. If there was less time spent upselling at the service desk, you could reduce queuing time significantly! The car's "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by NICHOLAS - 25 August 2023
" Good experience with AutoEurope . But If you want to sell excess insurance, which I would have bought from yourselves, there's no point emailing the day before the rental as I had already purchased it. "
" All good apart from wait at check-in to collect. Waiting in a queue for an hour to pick up a rental car in 2023 is bonkers. Presumably Europcar have been renting cars for more than a year and therefore should be able to work out how to manage busy periods so that customers are not 'tortured' for an hour before getting their car. But then again renting a car in 2023 is a bit like renting a car in 2003. Maybe by 2043 they will have figured it out. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MALCOLM - 23 August 2023
" The car itself had only approx 6000 km on it quite new but already had dents marks etc not looked after at all. Personal seemed to enjoy the fact seeing a customer hoover the car not the way I expect to be treated.Very poor experience never again use them "
" Hired car for nearly 2 weeks did approx 1500km in it and was told when returning car that there would be an extra charge for cleaning! Never in 35 yrs of hiring cars have I ever had to hoover the car myself to avoid a fee! There was some sand etc which I would consider reasonable usage, no paper, mess marks of any kind, ridiculous, shown small print on contract petty and totally uncalled for. I can understand if a car is returned in a state. Never ever use this company again "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by ELLA - 21 August 2023
" As above "
" Car was a good car but very damaged but my low review is because we were robbed in the multi-storey car park as we were loading the cases in the car! The robber tried to take passports and money and my husband and daughter had to fight him off! Police report made but really you shouldn't leave people alone at night in that car park! Why can't you escort them up there after midnight!? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by RAJA - 19 August 2023
" Auto Europe could not confirm booking soon enough. It took some time. When I wanted to extend rent AE could not doit and asked me to contact Avis at Nice Airpirt by phone which was impossible. No reply or they hang up! No staff! "
" Avis is relatively expensive and taking insurance through Avis is extremely expensive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by TIMOTHY - 18 August 2023
" Reliable and easy to use and amend bookings "
" Easy and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADAM - 16 August 2023
" Not great service for being a little delayed "
" We hired a car and because our accommodation was cancelled we turned up a little late 12 rather than 10 - my wife also has an ACL so it took longer to get to the location - they then charged is more for the car as the car booked was given to another party - we tried to contact Auto Europe at the time and got no help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by THOMAS - 11 August 2023
" Goldcar made me fill out a form with a bunch of data I had already submitted to Auto Europe. They told me it's because Auto Europe don't share any data with them. This is super annoying and you should allow data sharing if the customer consents to it. "
" Pretty Good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by SHAILANDRA - 11 August 2023
" I always use auto car for a hassle free experience. However , the car provided by Alamo was below par. It was dirty, damaged, high mileage and had two warning lights on throughout the rental. "
" 1-The car hadnt been cleaned. 2-The water reservoir light was on as No water.3- The engine coolant light was on the whole time 4- there was non handover of vehicle by Alamo staff with no joint review of damage 5- this is oldest vehicle l have rented in 35 years with 75km on clock - yes check in was easy- will avoid Alamo with such slipshod service . On positive side car did have apple car play! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by FRANCIS - 09 August 2023
" A very efficient and customer frriendly experience. "
" ace. A very efficient service.A positive and customer friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALASTAIR - 07 August 2023
" As above "
" Overall a good service, my only frustration was that the information said collect 'in Terminal' however it did not say that the Terminal was a different terminal to the one I was in and this led to a frustrating 2hr delay. There are 2 Terminals at Nice airport. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 01 August 2023
" xxx "
" Efficient and friendly hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PUI LING LORA - 31 July 2023
" It was not safe to drive a car with no windscreen washer. "
" The lady at the counter was helpful in trying to get me upgrade to an automatic car, but she does not care that I could not get any signal until I was near the motor way. Also, when it started raining, I realized there was no windscreen washer, so I was driving with dirty windscreen until I cleaned it at the hotel. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by GRAHAM - 29 July 2023
" The fact that the rental was organised was positive and hertz staff were good but the inn expected requirement to pay a significant extra sum for additional insurance means the overall hire would have been cheaper and more efficient going direct to the hire company. "
" It was fine "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by EMILIE - 28 July 2023
" The customer service I receive during the car hire was awful. The car was never provided and no one offered any solution and they were very rude. Subsequently after the car hire they have been marginally more helpful but the situation remains unresolved. "
" Hertz failed to provide my car and we're entirely unavailable when I tried to contact them multiple times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by KARL - 27 July 2023
" Great car. Fast service. "
" Only issue is being charged for dropping off early outside of office hours. Why is there a charge for this when no staff are present and the key is dropped off into a secure dropbox. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KYLIE - 27 July 2023
" I rang your customer service team and got an Australian girl. She was rude, short and blamed me for not reading the policy properly. She was very unpleasant to deal with and hung up on me. She shouldn't have a job in customer service as she has zero care for customer satisfaction. I wanted to cancel my booking and she rudely refused to assist in any way. Having now read the consistently poor reviews about goldcar I honestly don't understand why you would work with them. I've used autoeurope dozens of times over the years and I've never had issues like this. A very disappointing and upsetting experience ... ironic I could have used a reputable car company for far less with a better quality car and none of the rudeness. "
" Goldcar are absolutely terrible. Their cars have damage all over them. There wasn't a panel that wasn't damaged in some way and the damage report was a joke - I've never seen that much damage on a rental car before. Goldcar tried to force me into paying an additional 160+ euros for insurance when I already had full coverage with autoeurope. They then made me pay a full holding deposit on the spot in full on my card in Australian dollars, not euros, even though I repeatedly asked to have it charged in Euros. They refunded the deposit minus $152 even though there were no charges. The woman at the counter was rude and arrogant and made the whole interaction unpleasant and difficult. She was quite haughty because I wanted the smallest car and didn't want to upgrade to a larger car .. my choice because of the narrow roads and limited parking. I don't deserve attitude about it. I asked to speak with another person as she was so unpleasant to deal with and they refused. This rental cost me double what I agreed to because of their unscrupulous deposit policy ... no idea how that is legal not to refund the amount they initially charged. I watched customer after customer get scammed in the same way. Big mistake .. and i could have used a reputable company for far less. You shouldn't deal with them as it damages your brand. This rental cost me double what I agreed to because of their unscrupulous deposit policy ... no idea how that is legal not to refund the amount they initially charged. I watched customer after customer get scammed in the same way. Big mistake .. and i could have used a reputable company for far less. You shouldn't deal with them as it damages your brand. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NICE, FR - Reviewed by NEIL - 26 July 2023
" Disappointed that A-E were unable to assist in advising Goldcar of my cancelled flight, and I was therefore concerned I would incur a large penalty at dropoff. "
" All good except it proved IMPOSSIBLE to contact Goldcar on Sun 23 July to advise them my BA flight was cancelled and the car would be returned overdue. Their Customer service line is answered only Mon - Fri! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by KYLIE - 26 July 2023
" I rang your customer service team and got an Australian girl. She was rude, short and blamed me for not reading the policy properly. She was very unpleasant to deal with and hung up on me. She shouldn't have a job in customer service as she has zero care for customer satisfaction. I wanted to cancel my booking and she rudely refused to assist in any way. Having now read the consistently poor reviews about goldcar I honestly don't understand why you would work with them. I've used autoeurope dozens of times over the years and I've never had issues like this. A very disappointing and upsetting experience ... ironic I could have used a reputable car company for far less. "
" They are absolutely terrible. Their cars have damage all over them. There wasn't a panel that wasn't damaged in some way. The car company tried to force me into paying an additional 160+ euros for insurance when I already had full coverage with autoeurope. They then made me pay a full holding deposit on the spot that they made me pay in full on my card in Australian dollars, not euros. They refunded the deposit minus $200 even though there were no charges. Rude, arrogant counter staff who were quite haughty because I wanted the smallest car and didn't want to upgrade to a larger car .. my choice because of the narrow roads and limited parking. i don't deserve attitude about it. This rental cost me double what I agreed to because of their unscrupulous deposit policy ... no idea how that is legal not to refund the amount they initially charged. I watched customer after customer get scammed in the same way. Big mistake .. and i could have used a reputable company for far less. You shouldn't deal with them as it damages your brand. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by NICOLO - 26 July 2023
" Poor customer service despite having called and spoken to an agent (who tried to get a waiver from the supervisor). Utterly disappointing. "
" I had to cancel my trip two day in advance but was told I was within the 48 hour limit and could not cancel/move my booking. Very poor treatment of a long standing high revenue generating customer. I will take my business to rentalcars.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by STEPHEN - 25 July 2023
" All round very good experience. I would suggest there does not need to be an additional cost for the gps. This feature should be included as standard in the cost and in future I will consider booking via a company where gps is included as standard. "
" Great drop off experience and high level of car quality. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 22 July 2023
" As above "
" Car was from Europcar who were very disappointing, more intent on upselling vehicle stating the size we booked wasn't available, lied and missold the return petrol charging me a full tank for a 3/4 tank return and over an hour wait to be served on arrival. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
NICE, FR - Reviewed by CYRIL - 20 July 2023
" Overall very good "
" Only issue is that I have not received a detailed final invoice. Whilst I have no reason to doubt the charge to my card was incorrect - upgraded vehicle, drop-off at a different location and a small amount of fuel it would be good to be able to check the detail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAEME - 18 July 2023
" Very efficient, all went smoothly "
" Very easy, car have a few scratches on it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by GEOFFREY - 15 July 2023
" Overall Autoeurope and Avis great service. "
" Helpful friendly staff. Good quick pass online. All very straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CATALIN - 12 July 2023
" Easy to hire via AutoEuropa website, on Nice airport ( if you have all documents ready) in 5 minutes You can have your car. And drop off easy and quick. Definitely I will use AutoEuropa hire car again in the future. "
" Very professional and friendly customer service in Nice airport hire car office. Drop off very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 11 July 2023
" Nice rental office at the Railway Station is chaotic - based on a one way narrow road - there is nowhere to park cars. And they have people dropping off and picking up at the same time. You need to leave lots of time to get sorted "
" Nice rental office at the Railway Station is chaotic - based on a one way narrow road - there is nowhere to park cars. And they have people dropping off and picking up at the same time. You need to leave lots of time to get sorted "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
NICE, FR - Reviewed by RONALD - 10 July 2023
" Overall very efficient, just like it should be! "
" Friendly and efficient service at Nice Airport but it ain't cheap hiring a car in France, is it? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDWARD - 10 July 2023
" Booking experience satisfactory. We had a larger car at cheaper price than our usual small one. "
" Unacceptable very hard sell by counter staff to take out extra insurance Our flight was delayed 4 hours, it was very late nearing midnight we are 'not so young'. We were tired and completely unacceptable pressure was exerted. We did not succumb. Parting comments were very dismissive "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 08 July 2023
" Car was generally fine. "
" quite a while to collect the car, not ideal as late at night with a long drive ahead. The clerk said initially we'd need to take extra insurance but after a while checked more carefully to realise we were already fully covered. Car was fine but warning lights showed tyre pressures were off. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by NIGEL - 05 July 2023
" Poor "
" The receptionist was helpful but when we were supposed to pick up the car, there was no one there. So we had to go back to the receptionist. The people in front of us had already waited for over 30 mins "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 03 July 2023
" Overall a very good experience. Hire car prices are still almost double what they were before Covid, though, so value for money is not where it should be. "
" Pick up and return were easy and quick. Car was almost brand new. I did find a scratch on the car which was not recorded on the condition report when I picked it up. I asked a Hertz representative who simply said I should take a photo of it. I would have preferred it if he had amended the condition report, but to be fair to him the lady who checked over the car when I returned it did not quibble at all. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL - 30 June 2023
" Hid behind being a middle man company when accepting any responsibility or shortcomings in the rental. Was told definitely to pay more or don't get a car due to their lack of communication with their subcontractor company. Also told a refund was not an option. Genuinely felt like a scam at the time and I had no rights as a paying customer. Never again will I use them. "
" Not really sure what Keddy is as didn't come across a employee during the entire duration of the rental "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN - 27 June 2023
" Your side of things was good. Very efficient and fairly clear. Though you could perhaps provide better info on luggage capacity of boot/trunk "
" Hertz was not cheapest but we picked it since we considered it a quality brand and wanted a hassle-free rental. We'd been considering joining their Gold club. No longer. Nice pick up was worst in 30 years. ONLY good thing was comparatively short check-in queue -a nice benefit since other queues were VERY long. Main problems came when getting car. A few of the issues 1. Agent handwrote wrote the wrong slot number for our car, but we managed to find it. 2. The computer panel was not in English (universal language) or even French, language of rental but something Eastern European. 3. I wanted someone to help me change this and answer some questions but there was NO-ONE. I even went to Hertz Gold Plus office on floor, walked around the parking lot, occasionally shouting for help - no-one there apart from car parkers who couldn't help. I pressed buzzer by door to lot, no answer. Had to go back to original agent. When I expressed annoyance at having to come back, he didn't care - what do you expect on a Saturday? They phoned a manager who met me at car and said sorry we were both on other floor. Should have min 1 rep per floor. Was also unfamilar with car so took ages to fix things "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by MARK - 25 June 2023
" Auto Europe provide a great service "
" Whole emphasis of the staff was to extract more money from me. I was offered one car which had considerable damage to the front near side wing. I only found to his out when examining the car. Eventually got an acceptable vehicle after complaining to the manager. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by PHILIP - 23 June 2023
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 20 June 2023
" Having made a booking well in advance to avoid the exorbitant cost of car hire I was totally unhappy with the fact that car hire prices had dropped and it was much cheaper two weeks before my hire date. "
" 45 minutes to get to the counter is totally unacceptable when only three people waiting.The system of registering should operate smoothly and quickly. Unfortunately, the counter staff did not . Why did the staff attend to one person then disappear? Why did it take 45 minutes when only 3 people before us. Fortunately for us the lady who started her shift and who dealt with us took under ten minutes and then dealt with another person as by now there were 8 customers behind us. This is not even in the height of the season. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by HELEN - 20 June 2023
" One issue which is yet to be resolved is payment of a speeding fine that was incurred by my husband when he last hired a car from Europcar in France. We have tried several times to pay on line through the payment link (which doesn't work) or speak with Europcar to resolve this but have not been able to reach anyone who can help. As a result my husband couldn't drive the car and we had to spend extra on hiring a small one in the Luberon. Can anyone help us to resolve this? We have no objection to paying the fine. "
" The man who serviced me at CDG was new but very helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 19 June 2023
" see above. "
" It was fine. Although we had booked the fast check in, it still took quite a while, owing to only one person looking after this area and two people, who seemed slow, in front of us. But better than not doing so because the queue was long otherwise. The car was rather too full of tech (it's hard to know how to put on the parking brake for instance) and the instruction manual only in French. A quick tour by a human would have helped this. The tyre pressures hadn't been re-set so we had to get help to turn off that warning light. And it wasn't explained to me that the slip on which the car reg was written had a QR code on the back to let me leave the car park, so my partner went off to find someone while I waited at the barrier. I would not hire that car again, on reflection, although that is not Avis' fault. It was good at fuel economy though. The drop off was excellent and very quick - more of the service should be like that. Also I was sent an email in French the day before we returned the car - why can't you send emails to customers in their own language? After all you have our address. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by FERGAL - 16 June 2023
" Great, happy to book next time too. "
" Very easy and nice experience. Staff were all very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 15 June 2023
" Terrible service and still waiting for Director to contact me "
" No car existed on collection only received car at 1pm the next day after long return trip to airport and unapologetic staff who took their their time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by PAUL - 13 June 2023
" See above. "
" Car dirty inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by SIMON - 11 June 2023
" See comments above. "
" I was warned by auto Europe not to accept additional insurance as I had already paid for it with auto Europe yet you still pressurised me into purchasing it for a 100 euros. Also a surcharge of 100 euros for sat nav is extortionate given most modern cars come equipped with sat nav as standard. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAHAM - 10 June 2023
" Very good, never had a better experience. "
" Lutam was the best experience we've ever had hiring a car. The staff were pleasant, helpful and cheerful. The pre-collection check was very thorough and carried out in a specially constructed illuminated bay. Staff went through every detail of damage on the car before I accepted it. The drop off at the end of the rental period was also as good. Why can't every car hire collcetion point be as good? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 08 June 2023
" All would have been good if Hertz had stuck with price paid to autoeurope "
" Firstly was told the full insurance was not included even though I paid autoeurope for it. So add to pay €70 extra. Secondly got billed €24 for fuel after I had filled the tank 100metres from drop off. After emailing Hertz the petrol charge as been returned "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 08 June 2023
" Faultless booking throug Autoeurope as usual. "
" Very professional and helpful experience with Hertz at Nice train station. It is hard to find the entrance back into the car park when returning so make sure you scoope that out before departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HEATHER - 08 June 2023
" Really disappointing experience following all the years I have rented through autoeurope "
" The desk closed for picking the car up even though they knew the flight we were on landed 20 minutes later. The automatic pick up machine also closes at this time so proved useless. Would never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 06 June 2023
" Overall the experience from Europcar was super. I have used them before and have come to expect the hassle free friendly efficient service. Thanks "
" Europcar were super, efficient and very polite to deal with. Thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SOPHIA - 06 June 2023
" We feel we have been badly let down and held to ransom as tourists from another country by a company knowing we have to catch a flight and unable to argue fully. It also felt that this lady was looking to get points, or extras on every car that comes her way. It would be interesting to know how many cars have issues upon returning necessitating an extra expense to be paid. "
" Picking up the vehicle at front desk I was advised to ensure it was returned with full tank and to provide receipt from petrol station this was all the information provided. Upon returning vehicle the car infront the lady inspecting the vehicle made a thorough inspection and discovered a scratch on back of vehicle - this is part of her role however it sent me a warning signal what was going to occur for us. Car was fully inspected and was OK we were then asked for petrol receipt - which we remembered we had to do - we filled the car up at two garages on way to make sure it would be full upon return - as it's very difficult to guage how much you need to put in to put it back to full. The second fill up on route topped it up to the full limit. We were advised by the lady at Lutam that the garage we used was not one that Lutam uses and is further away and we should have used a particular garage to fill up. We were then told that we would have to take the car back on the road to fill it up at this particular garage. We pointed out that you can see by turning on the ignition the tank is full - we were then advised that they would take the car and drive it to garage and fill it and charge us to take car and then fill it over 50 Euros - we were not happy with this lady then relented at taking vehicle out and said we had to pay fee of £21.50 for more fuel to be added. She then had the cheek to ask if we liked driving a French car. We were left with no choice or option but to pay this fee to avoid further charge. At no point were we told that the hire company do not recognise a full tank and that we must use a particular company to fill up at.The fee has come out of our account for £21.50 on 10th May 2023. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 06 June 2023
" Not an experience I want to repeat "
" Reception staff brusk . No instructions given . Couldnt get out of car park as ticket not valid at exit creating chaos . No-one answered call button at exit . Reception staff refused to assist and made to requeue in line . No assistance offered . Multiple others in same situation . No vehicle return instructions given . Car stank of cigarettes and had multiple damage points to bodywork not disclosed at time of rental . No-one accompanying customers to find / check vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NICE, FR - Reviewed by DARYL - 05 June 2023
" All good thank you "
" Friendly and efficient thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEVIN - 04 June 2023
" I would, overall, say the experience was fine, but there was a worry throughout the whole holiday, because the desk staff did not provide clear instructions on checking tghe car and sending this info to Europecar within a 2 hour time frame. This time frame was exceeded so the pics of "marks" etc were not accepted. "
" We arrived early so the car wasnt ready, so paid more for an upgrade. We were informed that we shoud check the car and send any pic on to Europe car, however we were not informed that this shoud be done within a 2 hour time frame from collecting the car. Once i sent the pics, I was then informed that these could not be used because I was outside this 2 hour time frame. This caused a lot of unnessecary concern and worry. You need to provide better instructions rather than focus on trying to get more money out of customers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANGELO - 03 June 2023
" We had expected our car to be waiting on us & was paid in full. "
" Our flight was delayed over 2 hours from Edinburgh - Nice.. So i was told by Europcar when we arrived that they had gave our car to someone else & because it was Grand Prix weekend & was busy.. So had to take an upgraded car & also said we required their insurance as Auto - europe insurance was no use, costing an extra £450.00 approx from my credit card.. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL - 31 May 2023
" Friendly staff and we were given destination recommendations which was nice. Bit of a wait at Nice airport with two check-in desks unoccupied, but otherwise everything else was cool. "
" Friendly staff and we were given destination recommendations which was nice. Bit of a wait at Nice airport with two check-in desks unoccupied, but otherwise everything else was cool. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PENELOPE - 27 May 2023
" All good. Helpful staff & good price. "
" Very helpful. But the desk could of been easier to find as there was no sign for Lutam outside the hotel. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by DEBORAH - 24 May 2023
" We would recommend to a friend but would inform them of the missing route information ahead of time. It would be helpful to have more than only one person to deal with handovers, so not to have to wait so long to collect the car when there are others queuing for this. "
" I feel the instructions of how to transfer from Nice airport to the hostel for pick up should be much more detailed for clients. Exactly how to get there, via the free transfer bus, from exactly where and to where is needed. We had to rely on a 'walk' instruction which was not clear (and with hindsight would have been far to far to actually walk). In the event, not knowing where on earth to go, we got advice from a local taxi at the rank to get the tram, then struggled in the heat to walk with bags a significant way to the hotel. It took ages. Then we had to wait some significant time for the single desk person to be found at the hotel and be available for handing over the car. In total this was an immense amount of time. After dropping off the car we were informed of the simple short walk to the free transfer bus stop. How much easier it would have been to have arrived this way initially! The lady dealing with the car handover and drop off was lovely and helpful and this task was swift. The car was great. A super organised way of detailing all the existing marks and damage to the car was helpful, although one mark was missed to be recorded at handover, but luckily we had taken all of the same photos at the time and were able to confirm this was there at the time of the handover with not fuss. Now we really know how to get there, we would use the firm again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 22 May 2023
" I had a comment and called Auto Europe. I got through very quickly (big plus!!!) and the agent sorted out my query quickly "
" Everything was good & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 22 May 2023
" As above "
" Having previously had a bad experience with Gold car in Palma, this was a massive improvement because it was zero excess. This prevented any similarity to the the unscrupulous behaviour of Gold car in Palma. I would not have booked keyngo if I had known it was part of Gold car before booking, but it turned out well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by NICHOLAS - 20 May 2023
" As above "
" Having previously had a bad experience with Gold car in Palma, this was a massive improvement because it was zero excess. This prevented any similarity to the the unscrupulous behaviour of Gold car in Palma. I would not have booked keyngo if I had known it was part of Gold car before booking, but it turned out well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by CHRISTINE - 16 May 2023
" I have used Auto Europe for quite a few years and mostly manage to get a favourable price against other companies. The site is easy to use "
" Everything went very smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by LUCAS - 11 May 2023
" Not very clear info about insurance. "
" Rude staff at the counter. Dirty car (inside and outside), no screenwash, problems with the side window. Lack of explanations about the drop-off. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by MARTIN - 05 May 2023
" Everything was great apart from the car, a Kia Stonic, which was one of the worst cars I've driven. It was in very good condition, but the steering handling and clutch was quite poor "
" Excellent customer service, nothings too much trouble "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by JEAN MICHEL - 03 May 2023
" Overall good "
" Even with the transfer it was easy enough "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANDREW - 02 May 2023
" Very smooth experience. I would use you again on my next trip. "
" Great car, disappointed it had so many dents and scratches. I was worried I would be charged for damage from a previous renter. All ended well, as I incurred no additional charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANNIKA - 01 May 2023
" Very excellent service~! "
" excellent service.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERALD - 01 May 2023
" very satisfied customer to auto europe and goldcar "
" the fiat 500 is good,very eco. but small and underpowered but that was my request so will go for something bigger next time. Goldcar are now eXcellent to deal with in the main hub for rental cars at NCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROY - 01 May 2023
" Quite annoyed. Trying to solve the mystery. And Europcar customer service charge a premium for phoning them! Unhelpful! "
" After returning an impeccable car with a full tank and being told that everything was perfect a mystery charge of €118 was taken off our credit card!!!!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by CATHERINE - 27 April 2023
" As usual this time again excellent service "
" Pick up and return very efficient and professional, very pleasant service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 25 April 2023
" It is always a pleasure "
" The experience was fine, the only confusion was at the start there was no desk in the hire car hall at Nice airport, but the Europcar operation was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by GILLES - 23 April 2023
" Once again, very satisfied with AutoEurope and will continue in using "
" Excellent and entire process very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 18 April 2023
" That was awful. Having purchased the necessary extra insurance in the UK from the RAC the Goldcar representative pent a lot of time and effort trying to sell me the extra cover. Explaining that he had not head of the RAC and it wouldn't cover me all sorts of things. In the end he relented. I expected this, of course, but this was too much. However the main issue was the extra car hire required to cover the flight cancellation from BA. I was staying 2 hours from the airport and needed 1 extra days cover. This cost 210.44€ There was no negotiating and discussion possible. I had to pay for all the unnecessary extras such as Coverture "super relax" and "Smart return" and also "Coverture Mega relax". Despite explaining again and again I had 12 months cover from the RAC. Again, However, The most ridiculous part was that I had to return the car to the airport to resign the document. This was a 4 hour round trip, plus fuel and Tolls, both ways. I challenged this also with the Auto Europe Help Desk? and they said there was nothing they could do. In a digital age this makes no sense at all. There is no chance that I will recommend Auto Europe or Goldcar to anyone again. I have rented cars all over Europe for business and personal use, Ireland is the worst up to this point, but this is getting close. There were 13 noted damages to the car and I was expected to check that there were no additional ones in a dark multi-storey car park. Just ridiculous. "
" That was awful. Having purchased the necessary extra insurance in the UK from the RAC the Goldcar representative pent a lot of time and effort trying to sell me the extra cover. Explaining that he had not head of the RAC and it wouldn't cover me all sorts of things. In the end he relented. I expected this, of course, but this was too much. However the main issue was the extra car hire required to cover the flight cancellation from BA. I was staying 2 hours from the airport and needed 1 extra days cover. This cost 210.44€ There was no negotiating and discussion possible. I had to pay for all the unnecessary extras such as Coverture "super relax" and "Smart return" and also "Coverture Mega relax". Despite explaining again and again I had 12 months cover from the RAC. Again, However, The most ridiculous part was that I had to return the car to the airport to resign the document. This was a 4 hour round trip, plus fuel and Tolls, both ways. I challenged this also with the Auto Europe Help Desk? and they said there was nothing they could do. In a digital age this makes no sense at all. There is no chance that I will recommend Auto Europe or Goldcar to anyone again. I have rented cars all over Europe for business and personal use, Ireland is the worst up to this point, but this is getting close. There were 13 noted damages to the car and I was expected to check that there were no additional ones in a dark multi-storey car park. Just ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by GIRISH - 17 April 2023
" I have still not got my refund and holding deposit, very bad experience "
" So I was told the booking isn't available and they charge us £270 at the counter to get a car, very poor experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NICE, FR - Reviewed by GREIG - 16 April 2023
" Very good "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMIE - 15 April 2023
" As above - great staff at GOLDCAR Nice and super smooth drop off and pick up would not hesitate to recommend! "
" We were over an hour late due to delays and the staff at GOLDCAR stayed to make sure we got our car as the key n go Was already closed. We were extremely grateful to them as they could have left us stranded at the airport until it opened again. Very friendly staff and the process was so smooth and easy that we wouldn't hesitate to use this again. Can highly recommend this service for both pick up and the drop off was also very easy and smooth. All in all a great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by BARNARD FORTUNE - 15 April 2023
" Service with speed and quality "
" Service with speed and quality end to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 14 April 2023
" great experience all round "
" great receptionist helped us with our booking, great car, low mileage , very responsive and a bonus of being a hybrid car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NAKUL - 11 April 2023
" Good coverage of market with decent prices. "
" Counter staff were efficient but brusque to the point of rudeness. Had a long wait (15 mins) at drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by VINCENT - 04 April 2023
" I've been using auto Europe for awhile. Pretty happy "
" Michael at the counter was friendly and informative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MONICA - 04 April 2023
" As above Dear Sir/Madam, I am writing to bring to your attention a matter of utmost concern regarding the unpleasant experience I had to endure at your Budget Car rental Nice Airport branch. As a customer who has been patronizing your services for several years, I was subjected to harassment, intimidation, and disrespectful behaviour by one of your employees, whose name I could not ascertain, as he had no name badge. The incident took place on [date] at approximately 7:30 pm. The aforementioned employee of yours was exceedingly rude and made me feel uncomfortable and distressed. His behavior constituted harassment, which, under French law, is defined as an intentional act aimed at harming the dignity of a person by creating an intimidating, hostile, degrading, humiliating or offensive environment. It is a violation of an individual's fundamental rights and can lead to civil or criminal liability, as well as sanctions from regulatory bodies. Moreover, his female colleague, who was present during the incident, also refused to provide me with her name and attempted to conceal her name tag, which is highly unprofessional and unacceptable behavior for an employee in the customer service industry. I would like to stress that as a customer, I have the right to be treated with respect and dignity, and I found this experience highly distressing and unacceptable. I request an apology and compensation for the undue stress, discomfort, and inconvenience caused to me by the behavior of your employee, as well as a commitment from your organization to take corrective measures and prevent any recurrence of such incidents. I expect that you will conduct a thorough investigation into this matter and take appropriate disciplinary action against the employee responsible for the harassment, in line with your internal policies and applicable legal requirements. It is imperative that your organization takes this matter seriously to prevent the risk of reputational damage and legal consequences. If my concerns are not adequately addressed, I will have no choice but to escalate this matter to higher authorities, including regulatory bodies and seek legal redress. I trust that you will handle this issue in a timely and effective manner and prevent any recurrence of such incidents in the future. Thank you for your prompt attention to this matter. Sincerely, "
" Dear Sir/Madam, I am writing to bring to your attention a matter of utmost concern regarding the unpleasant experience I had to endure at your Budget Car rental Nice Airport branch. As a customer who has been patronizing your services for several years, I was subjected to harassment, intimidation, and disrespectful behaviour by one of your employees, whose name I could not ascertain, as he had no name badge. The incident took place on Saturday the 1/04/23 at approximately 7:30 pm. The aforementioned employee of yours was exceedingly rude and made me feel uncomfortable and distressed. His behavior constituted harassment, which, under French law, is defined as an intentional act aimed at harming the dignity of a person by creating an intimidating, hostile, degrading, humiliating or offensive environment. It is a violation of an individual's fundamental rights and can lead to civil or criminal liability, as well as sanctions from regulatory bodies. Moreover, his female colleague, who was present during the incident, also refused to provide me with her name and attempted to conceal her name tag, which is highly unprofessional and unacceptable behavior for an employee in the customer service industry. I would like to stress that as a customer, I have the right to be treated with respect and dignity, and I found this experience highly distressing and unacceptable. I request an apology and compensation for the undue stress, discomfort, and inconvenience caused to me by the behavior of your employee, as well as a commitment from your organization to take corrective measures and prevent any recurrence of such incidents. I expect that you will conduct a thorough investigation into this matter and take appropriate disciplinary action against the employee responsible for the harassment, in line with your internal policies and applicable legal requirements. It is imperative that your organization takes this matter seriously to prevent the risk of reputational damage and legal consequences. If my concerns are not adequately addressed, I will have no choice but to escalate this matter to higher authorities, including regulatory bodies and seek legal redress. I trust that you will handle this issue in a timely and effective manner and prevent any recurrence of such incidents in the future. Thank you for your prompt attention to this matter. And look forward to hearing from you Sincerely, Monica Costa "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAHAM - 02 April 2023
" ? "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 01 April 2023
" Good experience with Auto Europe as usual "
" They did not update damage reported on car. Aerial was broken so no radio and dent on car was not recorded on collection form and not recorded after reporting on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by ANDREW - 29 March 2023
" Good as usual "
" All very good. The charge for travel to Ital was high but of course the underlying quote is much cheaper "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 26 March 2023
" I would but be aware in the summer months very busy and long queues. "
" Shame they always push for you to buy their very expensive insurance. Leave it to the customer to ask.In France you pay so much more than other countries. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JULIAN - 20 March 2023
" other than the above the hire was fine "
" GPS voice function did not work. very annoying "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by EDWARD - 19 March 2023
" All went v smoothly "
" All went v smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by TIMOTHY - 16 March 2023
" polite staff "
" Good experiece overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by BARNABY - 14 March 2023
" Can you contact Lutam and request they refund my Euro? I have asked for a refund, made the point that they didn't make this charge clear when I picked up the car. But they have stopped responding to my emails. Thanks. "
" They raised a charge of Euro 59 for dropping off after their office closed - 710pm when their office closed at 7pm. 1. They did not warn me there was this charge. 2. 7pm isn't very late 3. the hotel did nothing but drop the key in a box so what was the charge for? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NICE, FR - Reviewed by MICHELLE - 13 March 2023
" as above "
" very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 13 March 2023
" I have been a regular customer for about 30 years and wouldn't go to any other provider. "
" Excellent quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MOSTEFA - 07 March 2023
" I was not very happy that Keddy asked me to pay for a deposit in case of an accident while i have paid for a fully comprhensive insurance that covers me without any excess. i was not very happy about that "
" I was not very happy that Keddy asked me to pay for a deposit in case of an accident while i have paid for a fully comprhensive insurance that covers me without any excess. i was not very happy about that "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GAETANINO - 06 March 2023
" We always use this company when travelling abroad. The transaction always runs smoothly and whoever we go with they are all very helpful. "
" Very polite and efficient. Most accommodating in our requests. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NEIL - 04 March 2023
" Overall good. "
" Very quick and efficient: no queues, right car, great rate, smooth return process, but high season can be a more stressful experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 20 February 2023
" Good value when compared with other available rental companies at Nice airport. Slightly tougher T & Cs than their competitors but you get what you pay for so read them carefully. "
" Efficient and courteous both on pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 13 February 2023
" used auto europe several times never had such a poor experience as this time! "
" appalling service, am awaiting contact from enterprise after completing survey! problem with collection, problem with drop off, car not good, no aerial, windscreen wipers disgusting to the point of being unsafe! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NICE, FR - Reviewed by SIMON - 07 February 2023
" The fiat 500 is the ideal car for Nice. Efficient and pleasant....no issues. Good job. "
" Very pleasant and helpful staff on pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 15 January 2023
" I like Auto Europe, not sure if I will use Alamo again "
" The car interior was dirty, there were a lot of scratches on the outside and it has a high mileage. On top of that it was bigger than what I requested and the only car available. It was January and I guess the end of the season. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by STEPHEN - 14 January 2023
" Clear to understand rental offers, giving me the choice. "
" This time the car was clean on pick up, so progress. All staff very positive and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by PATRICIA - 12 January 2023
" Excellent "
" Agree with all of the above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 10 January 2023
" No further comments "
" All good except the car had not been checked properly and the oil had to be topped up - not a major problem but perhaps an indicator. Otherwise staff and car great. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ERIC - 06 January 2023
" see point 3. "
" I had to pay again, twice then, and at a very high rate, for the car rental, because I had no driving license with me. Although my wife was with me, and had her driving license. But we could not ADD her to the existing voucher I had already paid to Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by SIMON - 06 January 2023
" Courteous, helpful and efficient "after sales" service in helping to obtain documentation from the rental company in relation to a deduction from the rental deposit. "
" Excellent service from beginning to end of rental save for a possibly unecessary delay in dealing with the issue of a slow puncture on return of vehicle, hence ratings of 9 rather than 10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by GILLES - 28 December 2022
" efficient, fast, great service. it was very good "
" all was excellent, well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMOTHY - 07 December 2022
" Found a reasonably cheap car hire deal at Nice "
" Car with lots of scratches, not all marked down. Took 30 min examining car to make sure all were recorded properly "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by NEIL - 22 November 2022
" All ok except for the very complicated invoice I was sent "
" All 0k except for various amounts being credited/debited to my credit card a week later. Only £22 in the end but don't understand why anything was added "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 21 November 2022
" I have used Autoeurope on many occasions and will continue to do so. I like the choices offered, I like the options on insurance. I find the site to be clear and easy to use. "
" The car had not been cleaned inside, with rubbish left in the pockets including medical finger plasters. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by JONATHAN - 19 November 2022
" Generally very easy and good many thanks "
" The car itself was good but engine oil very low and had to top up to stop light coming on especially when going round corners Could of been checked b4 pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by ROBERT - 16 November 2022
" I always use Auto Europe to make sure that I see the full range of competitive options available. "
" We were so impressed and grateful that a Hertz employee stayed on past midnight closing to make sure we were able to pick up our car, as our flight had been delayed. Many thanks to Samuel! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 16 November 2022
" Helped make an excellent week away "
" The chosen service Key and Go through Goldcar worked excellently Might have been less. Stressful if I had been warned about auto lane control and need for Ad blue "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by THOMAS - 11 November 2022
" In the past my experience has been good - no issues, but let's see how much support I get on my current claim with Goldcar. "
" I ordered a small car because I have a small garage but was offered only a very large diesel car, which I didn't want. When I said I needed what I ordered they said I would have to wait until one came available. We had a small child with us and had to take the car offered. I was also subjected to a hard sell for more insurance, which I didn't need because I have separate annual insurance. When the bill came at the end of the rental there was a surcharge for the fact that the car was a diesel. I objected to this and they said they would refund this charge. Not good enough. At the time of writing the refund has not been received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HELENA - 04 November 2022
" NA "
" It came across they were close to the airport and it wasn't "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by GILLIAN - 03 November 2022
" Very good experience but now seriously concerned over exactly what insurance I paid for, Gold Car said your insurance only covered us if it was not our fault. That's not what I wanted to hear at the desk. "
" Although we had paid for full Auto Europe insurance there was a heavy sell to sell their tier three insurance, they said your insurance was only partial. First car was covered in Tar outside and dirty inside, also lots of damage. Second car (after argument) was clean but although only had a few thousand Ks the seats were stained, there were numerous scratches and it stank of cigarette smoke. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by JOHN - 01 November 2022
" As above "
" Normally happy to choose Goldcar but you have disappointed me this time. Having put 45€ of fuel in on the day of return arrived at Nice Airport needing to top up to return the car full. The pumps weren't working and having tried 2 different pumps with a queue building and drivers becoming annoyed I returned the car and explained the situation at drop off. I was assured it wasn't my fault and a note would be made. Your invoice arrived 20€ of fuel charged but a penalty of 50€ (extortionate under the circumstances). Please now reconsider and refund this unfair charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by SHRAVAN - 31 October 2022
" Excellent value for money! "
" Car wasn't parked where it was supposed to be. It had numerous dents and scratches. Nevertheless, front office staff were pleasant and rental offered excellent value for money! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by RICHARD - 31 October 2022
" No issues "
" Good value company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 26 October 2022
" O.K. "
" Having waited for 20 minutes we were allocated our car. The car was very tatty and not all faults were recorded. Loaded luggage no luggage cover, so returned to reception and got another car. That car was even worse and again not fully recorded. Had everything listed and eventually got away one and a half hours later. I know its end of season but!! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by NEIL - 22 October 2022
" I look forward to you reviewing my email with the attached evidence Goldcar provided to claim a refund from you. "
" Unfortunately due to GOLDCAR closing at 23.00 when we arrived after our EasyJet flight was delayed significantly we had to stay in a hotel and then collect the car first thing in the morning, we were told we couldn't use the reservation made with autoeurope and to make a new reservation with them. I have submitted the evidence to you under separate email. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by NEIL - 22 October 2022
" Flexibility and value are A-E's strong points. "
" Much improved experience since last time in July when pre-booked car was not available! All went smoothly: keep it up Goldcar!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 21 October 2022
" Excellent service. One small point: would have been helpful to know beforehand that car pick up is at Terminal 2 at Nice airport. "
" Helpful and friendly service at check-in. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 15 October 2022
" Vehicle steering not straight and vibration through car when driving. Felt unsafe. Still waiting for any compensation for unsafe vehicle "
" Hidden expensive insurance cost on top of car hire cost. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by CHRIS - 13 October 2022
" I have used Auto Europe for my car rental in Nice for a few years now and have never had a problem. with any booking arrangement. When I have had to cancel due to Covid restrictions on travel I have always had a refund within a few days. as a booking service it is clear, competitive, and I shall continue to use Auto Europe "
" Counter staff were business like but not friendly., almost rude, as if we were a nuisance. Staff member insisted on walking around the car with me to look for damage even thought the outside of the car was so dirty no scratches were visible anyway. Chap said they weren't allowed to clean the cars due to water situation! He said the car was full of petrol and to bring it back full. On turning on the ignition it was clear it was only just 3/4 full. He did alter the contract to show that but it didn't inspire confidence. Main problem was that 2 days after finishing the rental and taking the car back, it appeared Enterprise had charged me twice for the insurance. A 2nd 'pending' charge appeared on my credit card for the same amount I had agreed for insurance. which had already come through on my card. On the first visit to sort this out the employee was very rude, unhelpful, and said it wasn't anything to do with Enterprise - it must be my Banks' fault. On checking with my credit card provider I was told there was a definite 2nd charge for the same amount visible on my account, but made on a different day. This needed a 2nd visit back to the office two days later to see the manager and explain all over again. A day later the 'pending' charge disappeared from my credit card, so all is well, but I won't be using Enterprise again. They never contacted me as they said they would to explain what had happened. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by DOROTHY - 12 October 2022
" Nice car and all went well "
" Good efficient staff made pick up best yet at Nice airport a great improvement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MISS ELIZABETH - 11 October 2022
" A trouble-free experience "
" Service was swift (not always the case at Nice Airport) and polite and altogether satisfactory "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NAKUL - 11 October 2022
" Unlikely to use Avis again "
" Poor customer service; agent at desk inexperienced and no agent at return. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by FILIPPO - 06 October 2022
" Everything was good apart from the money wich I am still waiting to get them back. Still waiting for my whole deposit (950€) after 4days of the check out. I am very disappointed, trying to call and nobody pick up the Phone. Absolutely not professional. Also would be nice if you could write on your website where exactly is the pick up Point, because otherwise not possible to find it! "
" Everything was good apart from the money wich I am still waiting to get them back. Still waiting for my whole deposit (950€) after 4days of the check out. I am very disappointed, trying to call and nobody pick up the Phone. Absolutely not professional. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 06 October 2022
" Have always had a satisfactory experience with Auto Europe "
" No problems with pick up or return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 06 October 2022
" Can you look in to the £8.50 charge and alter your instructions for key n go collection to the machine located on the ground floor next to the Goldcar counter "
" On arrival I went to collect the keys from the second floor car park as noted on the Autoeurope voucher. The Goldcar office in the car park was closed. It was 22.25. There was no key and go key collection machine on the car park second floor. I went down to the ground floor to the Goldcar counter where I found the machine. By now it was 22.35 and the machine stopped working at 22.30. I went to the desk and as asked to wait for the Manager. After 25 mins the manager arrived and told the counter staff to issue keys. I then could collect the car. Upon leaving the airport I noticed that it was not full of fuel. I have also now noticed that interrent have taken a payment of £8.50 on collection. The car was dirty inside. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by STEPHEN - 04 October 2022
" Not sure you guys add any value, if I have to pay additional to the car rental company after I've all ready paid AE for the rental maybe sense dictates Zi book direct and cut out the middleman? "
" On arriving at Goldcar was told I hadn't paid for insurance so would need to do so. They didn't have a 208 Peugeot but could have a Jeep Renegade extra charge necessary. On the whole I wasn't impressed and felt pressured to pay for additional insurance. On getting into the vehicle ex Europcar Jeep Renegade 45000kms on the clock noticed it wasn't particularly clean. On driving the car for a week the oil service light came on as did the adblue message, washers needed filling and windscreen was particularly dirty on the inside of the car. I felt the car hadn't been prepped sufficiently for hire I will not given the chance use Goldcar again. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by SUZAN - 04 October 2022
" I totally enjoyed my experience with all staff and the good location for pick up and drop off at the airport, but the car should never have been given to me in that condition. "
" I was very happy with the entire experience from collecting the car to dropping it off, the staff I met were all totally professional and friendly. My only negative comment is there was a large A4 sized sticker which had been put into the front of the car window screen and scrapped off leaving 80% of it behind therefore an unsightly mark very noticeable on the front passenger side of the car. This was highly embarrassing as I was using the car to collect clients, all if which commented. It looked like a 'special offer' sticker had. Even removed! This cheapened the car and made My experience embarrassing. I paid a lot for the rental and upgraded my insurance to protect the car, and yet was given something which should never have passed your quality controller "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by BRYAN - 01 October 2022
" As above "
" Goldcar have upped their game, is it because they are now part of Europcar? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by BRUCE - 30 September 2022
" Auto Europe has a very clear website and it's straightforward to find a car. Clarity of which options are included is good. The price is always an issue - loyalty discounts up front to returning customers would be nice. "
" There was a long wait to pick up the car. 3 staff on duty all serving customers but it took ages. Once at the desk we were through in under 10 minutes. We were upgraded to a larger car than we really needed, and it was diesel - I'd have preferred petrol. The staff didn't try to push extra insurance on me (a pleasant relief - they asked just once) and the offer of bottled water was a nice touch. On checking the car there were a few extra scrapes not recorded on the contract - and no one about - so we took photos and tried to deal with it on our return at drop-off. Alas no, I have to wait to hear from them and then submit my photos to clear off any charges. Shame. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 27 September 2022
" Satisfactory process "
" Straightforward and streamlined "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MARTIN - 27 September 2022
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARRY - 27 September 2022
" Excellent staff , very efficient and quick return process "
" Excellent staff , very efficient and quick return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by COLIN - 26 September 2022
" See above "
" The car was dirty inside with obvious soiling. The windows were very dirty and greasy and clearly had not been cleaned The reception lady was very polite but did not try hard enough to find the car I had reserved. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by JANE - 26 September 2022
" booking the hire car through yourselves was very easy, the problems arose from budget and not yourselves "
" Counter staff tried to tell say that we had no insurance, when additional cover had been purchased. Car looked like it had not been cleaned inside properly. 2 Warning lights came on within 10 minutes of picking vehicle up No information in car or contact details provided for emergencies On return raised these points and told that a refund would be provided for the AdBlue purchased to go in vehicle, which I am still waiting for. No Invoice of what has been charged to my card has been forthcoming "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
NICE, FR - Reviewed by JEFF - 25 September 2022
" Auto Europe has always provided great service at a great price, this time was no exception. "
" We had an all electric Fiat 500. It was an interesting challenge but everything worked out OK, once we worked out how the charging process worked. The only disappointment was that we couldn't return the car fully charged and Hertz charge a lot for "filling up" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEOFFREY - 23 September 2022
" Booking etc all straight forward and car hire at a better rate than going direct. "
" All staff at Nice Airport were helpful and very pleasant. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 22 September 2022
" Good value for money with Autoeurope. "
" Although the queue was short and I was dealt with fairly efficiently I was disappointed that they tried to sell additional insurance that I didn't need as I had purchased through Autoeurope. Quite a few scratches on the car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by JOHN - 22 September 2022
" ditto "
" Car not in good condition "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by DAVID - 20 September 2022
" Please see above "
" A series of errors from Budget ably put right by the people at Auto Europe. Car hire seems to always throw up issues no matter which company one chooses but one call to Auto Europe and they sorted out the mess directly with Budget. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NICE, FR - Reviewed by MICHAEL - 17 September 2022
" Very grateful that desk remained open late following very late arrival. Online registration completed but did not seem to shorten check-in requirements "
" Veryvv "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LAWRENCE - 15 September 2022
" Overall very pleased, I did order a Sat nav/GPS that was not supplied but I was charged for. "
" Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 13 September 2022
" Why would I recommend a fried to go through same experience. "
" At Airport pick up I had Quick Pass so I went to Quick Pass check in. For normal checkin there were 5 people serving. For Quick Pass there was 2 then one serving. I tried to complain and woman said if you don't like it go in other line! She was very rude. I waited about 90 minutes to be served. Several people in front of me did not even have a booking. Was a complete shambles. When I picked up car it was not in a good state with big dent in door and a few scratches on bodywork and wheels. We videoed and took photos but I emailed about 5 times and phoned several times because I was worried they would think I damaged car. However nobody replied or picked up phone. It was not until I dropped off car that I was told Avis were aware. Was a nice car to drive but I should not have been given a damaged car. People kept commenting about the damage! Drop off was excellent but does not compensate for stress of the whole experience. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by GORDON - 13 September 2022
" It was good value and all worked "
" The car was battered all over. There was no rear windscreen wiper. There was rubbish in the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by KRZYSZTOF - 11 September 2022
" I have been renting cars from Goldcar for years in different countries in the EU. On the last rental in Nice my extra full insurance bought through Autoeurope.co.uk was said to be worth nothing and was not honoured at the counter. I was charged extra for going from France to Italy (location just at the border) and was asked for deposit for the full tank of fuel and general over 1100 EUR deposit for rental. These practices were not in place when I was renting car just two months before. When checking the car at the parking I have discovered that beside scratches etc. one tire was very low. There was nobody to talk to me at the parking ("lack of staff") so I had to go back to the counter and get another car. This one was so dirty that I have never seen one like this before... Since I had at that point over an hour waisted at the counter I have decided just to take the car and go. I do not know what happened at the Nice airport Goldcar - in June they were excellent in August they were terrible... "
" I have been renting cars from Goldcar for years in different countries in the EU. On the last rental in Nice my extra full insurance bought through Autoeurope.co.uk was said to be worth nothing and was not honoured at the counter. I was charged extra for going from France to Italy (location just at the border) and was asked for deposit for the full tank of fuel and general over 1100 EUR deposit for rental. These practices were not in place when I was renting car just two months before. When checking the car at the parking I have discovered that beside scratches etc. one tire was very low. There was nobody to talk to me at the parking ("lack of staff") so I had to go back to the counter and get another car. This one was so dirty that I have never seen one like this before... We have emailed photos just after the rent to Goldcar for the "future improvements"... Since I had at that point over an hour waisted at the counter I have decided just to take the car and go. I do not know what happened at the Nice airport Goldcar - in June they were excellent in August they were terrible... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by MARK - 11 September 2022
" Will not have a vehicle from Avis again, queue at collection was terrible, untrained staff. "
" Tried upselling at vehicle collection, told them I already paid for CDW insurance but they said they could not tell because I booked through a third party. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by ANTONI - 10 September 2022
" Simply awful from start to finish. This really affected my enjoyment of our holiday in Provence! "
" This rental has been a farce made worse by the difficulty in getting in touch with auto Europe when the rental car developed a dashboard orange alert . After three hours of ringing SIXT and Auto Europe we were promised that someone would get in touch the next day and help to sort things out. Needless to say this didn't happen. My advice to anyone is not to use Auto Europe and certainly not to rent a vehicle from SIXT. This company has been singularly unhelpful and when we dropped the car off the person supervising the hand over chalked up a message on the car's windscreen saying "car needs a service". This car should never have been released for hire. Furthermore, the counter staff at SIXT were not at all helpful, the queue was long (took us best part of 2 hours from start to finish)and the phone numbers for the SIXT office at NICE airport (which Auto Europe provides on the contract) simply do not work. It seems this is common knowledge at the car rental centre at the airport and interestingly as we were handing over the car another customer of SIXT arrived complaining that it was impossible to get in touch with the Nice office as the phone number provided wasn't functioning. Finally, the car wasn't properly checked at pick up as there were no staff available. Also there was no paperwork in the car other than the French car manual. In the end we handed the car back early as the stress of driving with the orange spanner alert light constantly going off finicky git to me. I hope someone from Auto Europe gets in touch after this review but on past. experience I doubt it! Go elsewhere if you want. a good rental experience! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NICE, FR - Reviewed by CHARLES - 09 September 2022
" Do not use Goldcar for future rentals. We are very unlikely to make car hire bookings in the future because of our age, the poor vehicles provided and the very high prices post Covid. "
" Persuaded at the desk to upgrade to a Fiat 500 at a cost of €20.75. The car had a slow puncture, many scratches, and a very dirty inside front windscreen. The worst car in many years of using Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by GEORGE - 09 September 2022
" Extremely satisfied at ease and simplicity of procedure "
" Extremely smooth and hassle free collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 08 September 2022
" a perfect service "
" a perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LARRY - 08 September 2022
" No problems at all with the booking experience. With the doubling of rental costs since before the pandemic, we look forward to Auto Europe helping to keep the costs down for cars from the best companies. "
" The wait to get to the desk was unacceptably long - just under one hour and the queue wasn't that long. Most clients at each desk spent an inordinately long time there. It was as though no preparation at all had been done. Once at the desk we and our serving agent were all efficient and our time there was normal. Concerning the vehicle: when we got out onto the motorway facing the sun, the windscreen dangerously, virtually blanked out and we had to pull over at the first opportunity to clean the inside of the windscreen. Doing the job properly the next morning, it transpired that there was an oily film across the whole screen which took th best part of an hour to clean. It looked like it had not been cleaned for a very long time if at all. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by TIFFANY - 07 September 2022
" Really bad experience. The people on the "emergency support" were all nice, but none of them spoke English. Funnily enough all the sales staff spoke English but none of the emergecy support staff. "
" Our car broke down on the second day and we had to get it towed. We spent half a day sorting a replacement vehicle. Then, when we got home, we got a call from Lutam asking where the car was (it was still in the garage)!?! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ANDREW - 06 September 2022
" Booking was straight forward but what happened at goldcar has put me off going through you in the future "
" When picking up car keys from airport goldcar staff said if you pay additional 235euro's you would not need to fill car up and if you have a accident you would have nothing to pay I said I took out additional cover with you he said this would not be any good and said if you did have accident I would lose all off my deposit I stated that if I paid additional payment it would put hire of vehicle over £500 and said I'm not prepared to do that on way to pick up vehicle another customer said she felt as if she was bullied into paying extra amount as they said she could lose all her deposit if she had a accident so I will probably go direct to another rental company "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GUY - 06 September 2022
" All very good as normal from autoeurope. Thanks "
" My first car had significant damages on it and was refused. They were very apologetic and gave me a free upgrade as a result. Excellent service from friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TOM - 05 September 2022
" I was disappointed to find, that when I collected the vehicle, I had to pay an extra 113.36 Euros (£96.52) to have GPS which I had requested when I booked through Auto Europe. I assumed this was standard and was not informed by yourselves that I would have to pay an additional amount on collection. The woman I dealt with explained that it was because I booked through a broker and there are often hidden charges. I would like a refund. "
" I was disappointed to find, that when I collected the vehicle, I had to pay an extra 113.36 Euros (£96.52) to have GPS which I had requested when I booked through Auto Europe. I assumed this was standard and was not informed by yourselves that I would have to pay an additional amount on collection. The woman I dealt with explained that it was because I booked through a broker and there are often hidden charges. I would like a refund. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALAN - 04 September 2022
" A tale of two experiences, first class service from Auto Europe 10/10, as always! But, having to chose a budget rental company because we were financially stretched this year, was very stressful, as I have commented above. The only relief from the stress was having Auto Europe and your great customer service, by my side the whole time! "
" Very stressful, before collecting the car, having read many bad reviews and during the holiday, worrying about being blamed for one of the many parts of bodywork already damaged! As it turned out, the very hard sell to buy GoldCar 'Relax' deposit insurance was dealt with by threatening to call Auto Europe at the desk, as you advised me to do. And despite the car having over 20 (I gave up photographing them all in the end!) marks, scratches and dents on it and then worrying the whole two weeks that I was going to get blamed for, at least, one! The guy on drop off hardly looked at the car and just shrugged us on our way! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by DANIEL - 01 September 2022
" Really disappointed that the hire car cost doubled upon arrival...will book direct next time "
" Booked via an agent and then got stung with extra costs for larger car and extra insurance as didn't have a c/c "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by STEPHEN - 31 August 2022
" Generally very good "
" Generally very good. Car not in tip top condition "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by DENVILLE - 31 August 2022
" Nothing else to add except thank you. "
" Went like clockwork - for the first time in years the car was actually that suggested and not 'or similar'. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HARRY - 30 August 2022
" Hidden costs and ended up paying double, thoroughly disappointed. "
" You should make customers more aware of the extra costs involved when you get to the rental company, I paid for your extra excess waiver money to then be told by gold car that this was with you and I had another 1500 euros to pay direct, so instead of that I had to pay another 260 euros. If not you have to pay the 1500 and then if there was a claim start getting back on contact with you. It's terrible hidden cost and very disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 27 August 2022
" Great service from Auto Europe, not so good from GOLDCAR "
" Car was not in a very good condition - dirty, tools for changing a wheel left in passenger side, wheel cap missing "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by LUCY - 27 August 2022
" Auto Europe system was fine but still annoying that additional fees are paid when you think everything is included. "
" The initial queue was long but we didn't have to wait as long as those who had chosen the speedy check in! I'm glad we didn't chose that option before arrival! The lady really tried to upsell the car which was annoying as the price is so inflated already. Told us in effect that we had a tiny vehicle. When we picked it up it was absolutely fine for us and we're glad we stuck to our guns. We got stuck between the two barriers for 15 minutes whilst trying to exit the airport. The barcode didn't work. Within 15 minutes of driving the warning messages started going off and we had to pull in as they were in German and we don't speak German. After a google we realised it was something about the tire pressure and so released a bit of pressure then continued to drive really slowly worried they were still too high and we'd have a blow out. Then it felt like I was starting to lose the power steering and also worried about that on the mountain roads. It was only as we arrived at our destination that a friend told us that there is a feature where the car tries to right itself if you go over the lines of the road. They first hours journey was so stressful. The car itself had very little power going up hills which added to the stress. Avis could have told us about these new features of a car and switched the language to English. After we realised the car wasn't at fault apart from it being without any power it was fine the size entirely suitable for the windy roads and dropping off was also fine. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by SOPHIE - 27 August 2022
" Good service and insurance , no queues. to pick up the car and this what matters "
" The Duster Car very average .......... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRIS - 24 August 2022
" It has made me think seriously about using a broker like Auto Europe "
" Rude unhelpful staff on Goldcar desk at Nice Airport (Key and Go wasn't located where stated) Couldn't collect car earlier the same day (last minute flight changes) Car had a slow puncture and had to be returned Petrol cost charged on credit card when car was returned Really difficult to expedite car replacement; staff unhelpful; assistance telephone number very unhelpful Second car hadn't been checked and also had a seriously deflated tyre "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 24 August 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUSAN MARGARET - 23 August 2022
" Auto Europe were ok and managed to get me a number to contact Avis in Italy after I was not able to get response from the numbers on the voucher and the website. "
" The Avis rep at Nice Airport did not give me a receipt for the additional products which I had ordered on-line. The cost of these were estimated as £64.75 for an additional driver and £139.00 vehicle cover to reduce the excess to zero. When I checked my account I discovered that they had charged £294.55. I'm not sure how to query this. I also tried to change the additional driver as my friend was unable to drive but it was very difficult getting hold of the local Avis service and they were unable to help. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NICE, FR - Reviewed by PHILIP - 17 August 2022
" get better price with insurance with actual renting company "
" Very knowledgeable and able, great service no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHANNA - 17 August 2022
" Easy to book. I had to change my booking and was able to do so easily and without any issues. "
" The pick-up and drop off were really quick and smooth, particularly the drop off. The staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STUART - 17 August 2022
" Generally good, but need to check car condition properly prior to leaving "
" The car had lots of scratches many of which of were very large/deep, but none of these were included on the initial condition report. I needed to find a member of staff in the pick-up area and ensure they were recorded correctly prior to leaving. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by MICHAEL - 16 August 2022
" Incredibly frustrating to select, book and pay for a vehicle only to be given something completely different and being told that that was all there was to it. As a result spent two weeks in a car that didn't;t have the leg / headroom and features I had explicitly selected. "
" Having spent a lot of time carefully selecting a specific vehicle, and actually paying a premium to have this, I was then given a completely different "equivalent" vehicle as they didn't actually have the booked vehicle at that location. What was the point? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JAMES - 15 August 2022
" I would is another company in future "
" Initial car was filthy & unhygienic "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by ALEXANDER - 15 August 2022
" I have a deposit for fuel that has not been repaid to date. I paid by debit card. I was told by the desk staff that this would be refunded automatically. I am unable to find an email address to send correspondence to on this matter. Please can you resolve this and get back to me. many thanks "
" Its impossible to contact them via email. I dont want to fill in a contact form, particularly one that doesnt give me the correct instructions for the information you require. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 15 August 2022
" Think I should get some refund as the replacement car was obviously smaller. "
" Ordered car for 5 passengers. Put 5 pieces of hand luggage in bootbut there was no puncture repair bottle in kit and they couldn't find any. Took 2 hours to sort out and had to have a replacement car which was smaller so couldn't get the luggage in the boot. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DAVID - 10 August 2022
" Goldcar is a high volume low quality outfit. I believe all the staff are under pressure to sell extras. I would never use them again. "
" There were long queues at pick up and at the counter at drop off. At pick up the salesperson tried to sell me 180 euros worth of insurance to cover the excess though I already had purchased this through you. This wasted quite some time. I declined. She was quite insistent that I would not recover my excess in the event of an incident unless all the paperwork was correct. Although I knew I didn't need to pay for extra cover this made me a bit nervous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EMMA - 10 August 2022
" I found it all quite straightforward. Would have preferred the option to add additional drivers at the booking online point and paid included instead of on collection of the vehicle. "
" The drop off service back was perfect. The gentleman was very friendly and the experience was seamless. The same can not be said for the collection of the vehicle. The counter staff attempted to push insurance on me when I had explained at least twice that I had added it on through Auto Europe already. I was told not to trust the third party dealer as their insurance wasn't any good! Went to collect the vehicle and there was one staff member on the entire third floor to check the condition of the car and provide car seats, this meant a long wait in 40 degree heat with 2 small children. The car seat I was given was broken (bearing in mind I had paid for the privilege and it was nearly £100 to rent it!) I returned the seat and it was put back in the pile it came from for some other poor person to use. The second car seat was fine, basic and from Aldi but fine. The woman who served me was rather abrupt and didn't appear to speak very good english. I found the process of walking around the car together quite stressful as the car was quite dented and scratched already and the woman didn't seem to understand that I wanted to make sure it was all marked down. In the stress of trying to complete all this we forgot to check the fuel gauge which having filled it up to full on our return we are now sure it wasn't given to us in full, we have no photo evidence of this so couldn't raise it with anyone, lesson learnt for us. The drop off experience was much better and smoother. If the same experience had been for collection I would definitely use Gold Car again. The exterior of the car was pretty poor, a lot of scratches and dents and paint missing and alloy damage. The interior of the car was in near perfect condition and the boot space was ample. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by JOHN - 10 August 2022
" Insurance expensive "
" Very pushy for extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by FRANCIS - 09 August 2022
" Very professional service from very helpful staff. "
" professional,speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 06 August 2022
" A vehicle of the requested size was not available. We were given a smaller car which was not big enough for our needs. "
" A vehicle of the requested size was not available. We were given a smaller car which was not big enough for our needs. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALISTER - 03 August 2022
" Everything about the experience was fine, apart from the fact that the car we were given smelt as though someone had been smoking strong French cigarettes / cigars before we acquired it. I thought the smell would eventually go away but it lasted for the full 10 days that we had the car. Apart from that, the customer service we experienced was really good. "
" Everything about the experience was fine, apart from the fact that the car we were given smelt as though someone had been smoking strong French cigarettes / cigars before we acquired it. I thought the smell would eventually go away but it lasted for the full 10 days that we had the car. Apart from that, the customer service we experienced was really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by PHILIP - 03 August 2022
" Professional and efficient "
" Car nearly new and excellent quality "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 02 August 2022
" auto europe was a great way to book, getting the decent insurance cover without the rip off pricing hertz charge. "
" arrived 45min before booking time to be rudely told that as i had not booked direct i would have to wait with my pregnant wife in the heat until the exact time the booking started before the car was handed over, barely valeted inside. poor hertz service making a point of that it not being a direct booking, despite car obviously being there "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by RICHARD - 02 August 2022
" Very Satisfied......I have been renting cars from Auto Europe for a few years now "
" Original car assigned was noticeable damaged but I was given a larger car with free GPS as an apology, which I appreciated. Turned in car early as my companion had Covidso am hoping for a refund of credit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by RONALD - 24 July 2022
" No problems with Auto Europe. "
" Everything was 100% other than the condition of the car. eg not cleaned inside. Sticky surfaces (juice splashed on dash and sat nav screen) and sand on seats and floors. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by JOHN - 18 July 2022
" easy to book "
" very quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by POPPY - 17 July 2022
" Awful. Just awful. "
" Very poor customer service in Nice. Very large queue, once reached the checkout was told there were multiple issues which were actually trivial. Told cat had been cancelled due to delayed flight. Would've been easy to check delayed flights. Car was filthy when we found it. No help with electric charging, was told we needed a card in order to do it which was incorrect. There was no water spray for wipers and screen was filthy. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by MICHAEL - 17 July 2022
" Process , car and people fine. The cost of hire cars is now becoming prohibitive for us. (£1360 for 4 weeks) "
" Pleasant competent staff. Queues not too bad . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 17 July 2022
" Got me cheapest deal but still very expensive "
" Very expensive but worked well "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 15 July 2022
" Good "
" Generally good but the online check in never works - it always says I have cancelled my booking when I haven't "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROY - 13 July 2022
" If booking in future will book directly as some recorse by paying with a credit card. "
" Our flight was cancelled 3 hours before takeoff, lost booking and no refund. Would not book with any agency in future. No holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by SHARON - 12 July 2022
" Excellent staff "
" A smooth process from start to finish with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILIAM - 11 July 2022
" First class! "
" Great service all round! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 11 July 2022
" As above "
" First time: well looked after "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by STEVE - 11 July 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 09 July 2022
" Very happy to use Goldcar and AE again. "
" Best price. Car, service and location were all of an equal standard to the major companies. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by MARILYN - 04 July 2022
" Always use Auto Europe. Easy to book and particularly appreciate the additional upgraded insurance you offer. "
" Service side excellent but car was a good deal older than we have normally received in previous years. I must mention that an upgrade to a larger vehicle was offered but a larger vehicle wasn't what I wanted. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 04 July 2022
" Clear and uncomplicated service "
" Quick, uncomplicated service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JEAN-MICHEL - 04 July 2022
" Always use auto Europe and always been happy with the flexibility and pricing though all car hire so expensive now we might drive down in future. Would definitely recommend AE "
" Budget are horrendous. Very long queues to check in. Was given the keys to a Fiat 500 and when we found the space there was a minibus. Went to the local staff who turned up with a much bigger vehicle which we didn't want. Then turned up with a Fiat 500 which had clearly been involved in quite a serious collision as the whole of one side was completely wrecked. We eventually agreed to take this car and when we woke up in the morning at our location one of the tires was flat. We had to take it back and change it. Absolutely dreadful experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ZOLTAN - 02 July 2022
" X "
" As flight was delayed by 1,5h and office closed 15th s before my arrival my non-refundable booking was cancelled. While this is clearly stated in the conditions, flexibility of ~4 working hours should be their if all the money is taken!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by KATIE - 28 June 2022
" Paid for a weeks car hire including full insurance only to be told by Goldcar that insurance is a scam by Auto Europe and not worth the paper it's written on. Meaning we had to pay a further €228 and had an impact on our holiday that we waited 3 years for. I'd never recommend Auto Europe as a result. "
" Experience would have been perfect had we not had to pay over €220 to get insurance on arrival. Goldcar rep stated Auto Europe cover is a scam and doesn't cover us yet they work with Auto Europe and do not warn customers. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 27 June 2022
" I purchased your insurance to cover me for all events and found out that it was not recognised by Gold car. You should refund this money to me please. "
" Booking in took a long time considering everything had been done on line beforehand. The usual issue regarding insurance. I had taken out your insurance to be told this was not recognised by Gold car so had to take out their insurance. Very disappointing and expensive. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANNE JACQUELINE - 27 June 2022
" Good value and quality cars. "
" The experience was fantastic. We did a fast track check in before we left . This meant we didn't have to queue and we had our car in minutes. It was ready with the keys in. Amazing service.Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 24 June 2022
" Very pleased with how quickly wexwere able to obtain our car, it was a very good experience. "
" Very pleased with how quickly wexwere able to obtain our car, it was a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 23 June 2022
" Auto Europe have been great. Awaiting the latest response so can't comment yet "
" Car had engine management light on, breakdown assistance said take it to nearest branch, which we did to be told they had no cars and we would have to drive another 2 hours to another branch or keep it. But if we did drive to another branch there was so guarantee they would sort it. Awful! Ruined our holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by DOUGLAS - 23 June 2022
" Car Hire booking and us fine - just poor response from Budget when I sent a request via 3 routes - phone call to Budget desk at airport, Twitter and Facebook messenger !! "
" We picked up the rental car at Nice airport on the 9th June at the agreed time of 5pm. The person (male) on the desk was very helpful and explained everything including how to contact Budget in case of an emergency, where to pick the car up from and where to bring the car back to at the end of the rental. He didn't try to give me the hard sell on any additional items including car excess insurance (which I already purchased). This was a very refreshing experience when compared to previous experience with other rental companies e.g. Gold Car at Palma airport, Mallorca. The car was is very good condition and was filled up ready for us to use. The rental went perfectly but Budget fell down on 2 things and that's why I scored it a 4. Firstly after a few days the car notified me that the car key battery was low and required changing. secondly I tried to contact Budget on the number recommended at the airport desk about 4 or 5 times but it just rang out and no one replied. Thirdly I contacted Budget via Facebook messenger and Twitter about needing help with the car key but didn't get a reply for nearly a week, in fact the reply came the day before we were due to return the car. So all in all the car rental was superb but Budget failed on essentially customer service i.e. the contact number ringing out and no response from either my messenger or Twitter messages requesting help. If they had replied to my requests for help then the 4 would have been a 9 or 10 ! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by SHNEUR - 23 June 2022
" Not happy customers "
" The lady by counter was rude the car did not pick up speed when going into a higher gear. Very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by ANDREW - 21 June 2022
" Great "
" Very expensive and their accounts and online check in don't work "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DAVID - 21 June 2022
" Overall not too bad. The car was clean and good to drive. We choose hire cars partly on price so don't expect a gold standard service , but we were a bit annoyed about the delays at collection. "
" Counter staff were great and we collected the key no problem. However the car was covered in scratches, some of which were not recorded on the condition sheet. It took us half an hour to get the Goldcar rep in the car park to come and record all the extra damage. Drop-off was very slick though - 5 minutes and all done. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by PETER - 19 June 2022
" Lack of transparency of cross border costs as above. "
" 1) Damage to the car not recorded on rental agreement & no Europcar staff in parking area to check round the vehicla & record the damage. Had to return to car rental reception & wait for them to manually write on document.. 2) 7.50 Euros per day+ tax to take the car across the border from France to Italy & we would have had to pay for the full rental duration even though we just wanted to take the car into Italy for the day. There was no transparency on the AutoEurope reservation document of these charges unlike our rentals in Nice last Oct where it was stated that cross border charges with Sixt were 19.99 Euros per rental in the comments box. This is new for Europcar & I will not be booking further rentals with them until charging is clear. Sadly I have a rental already booked in July which is now too expensive to cancel & rebook where I would have liked to travel to Italy. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by LUKE - 18 June 2022
" Speedy collection and drop off. "
" We pre ordered a baby seat but the staff where unaware of this. The baby seat that was provided was terrible, very light weight and cheap. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JOHN - 17 June 2022
" Efficient booking process but very unhelpful when it came to advising Sixt of a late pick up due to a last minute flight change. It was as if they didn't care because I could no longer cancel and get my money back "
" Very efficient, albeit my experience to date is that Six tends to be higher price than competitors "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 17 June 2022
" See above. All good mainly. "
" Couldn't hear the Europcar lady very well because of the thick screen. So communication was difficult. Excellent computerised waiting scheme. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by CLIVE - 17 June 2022
" Competitive pricing and security of using a company that has given me excellent service for many years "
" Good efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SAMUEL - 16 June 2022
" On route to France my flight was delayed. I immediately called Auto-Europe and asked for help. I was told to call Hertz at Nice. That's really poor service when you are struggling to call a foriegn country from a noisy airport. Also the Hertz desk in Nice do not pick-up the phone call, but charge a premium rate for all your calls trying to get the message of the delayed flight to them. I really got the feeling that neither Hertz nor Auto-Europe wanted to help. They just wanted to take as much money as they could get from me. I was taught early in business that it is easier to keep an existing customer than to find a new one AND that once you tarnish your reputation it takes a long time to recover from that. I'm not sure your company understands the value of customer loyalty. "
" When i dropped off the car (on time at 8pm) there were no workers there to check car and receive the keys. I went to Hertz desk and the agent ushered me to a box in the car lot and he put the keys in the box. He told me this is what the correct procedure is. Susequently Hertz have charged me for a late drop-off and want photographic evidence that I returned the keys to the box on time. I feel Hertz are trying to cheat me! None of the documenatation provided by either Hertz or Auto-Europe mentions this key drop procedure infact both companies documentation says the Hertz drop-off in Nice is open 6.30am until midnight. I will never use either company again unless this charge is reversed and will advise friends about yhe service via social media. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by KRZYSZTOF - 14 June 2022
" The level of customers service is excellent!!! Thanks!!! "
" Fast, friendly service at the Nice airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 14 June 2022
" See above almost £950 for six days, worst car hire ever "
" Prohibitively expensive experience for a dented rattling vehicle "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by CHRIS - 13 June 2022
" Very disappointed I was unable to contact anyone to tell them I was going to be late The service is worse than poor "
" We missed our flights and tried to inform the hire company but could not get through When we arrived at nice I was told that the car I had hired for 9 days and paid for had gone and I will have to pay €900 for a new one "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MICHAEL - 09 June 2022
" Excellent service "
" Excellent quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 09 June 2022
" . "
" Generally happy apart from the car was not as clean inside as we normally would expect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by NIGEL - 08 June 2022
" TERRIBLE EXPERIENCE - WE WILL NEVER USE THIS COMPANY AGAIN. "
" I had taken out extra insurance for scrapes and minor bumps, but counter staff practically insisted we take out Goldcar insurance for £145.00 that's the first hard sell...then on return NO-ONE TOLD US WE HAD TO CLEAN THE CAR WHEN YOU RETURN IT...we had washed the outside of the vehicle but the inside matts had some sand on...if we had known it would have taken us 2 miutes to clean...but when i got to goldcar reception they told us it would cost 75 EUROS...THAT IS A RIP OFF, WE WILL NEVER USE THIS COMPANY AGAIN, AND WE WILL TELL EVERYONE WE KNOW NOT TO USE YOU...! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by SUZANNE - 07 June 2022
" The whole experience was flawless and I'm 100% satisfied. "
" Staff were lovely and I was loaned a Fiat 500 SUV which had parking sensors everywhere (very handy). When returning vehicle, it went very smoothly and they emailed me that afternoon. Would highly recommend Gold Car and will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HARRY - 06 June 2022
" Scam artists, we payed for 7 days and u won't even give us the car which we fully paid for. Plenty flights are delayed at the moment which I'm sure you are fully aware off. You wouldn't even offer a part refund. I find it shocking you won't give any money back, we never saw the car and your holding our money? Disgusting "
" We hired the car for 7 days, we got delayed 2 days when we went to collect the car you'd cancelled the car even thow we hired the car for the 7 days and won't offer and money back at all "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SAMUEL - 05 June 2022
" See above. Unacceptable lack of communication leading to expense. "
" My flight was delayed by three hours meaning I was unable to collect the car on the day I had booked and wished to collect the next day (31/05). I phoned AutoEurope to inform them and they said this was not an issue. I arrived at the desk at Nice airport at 7:30am on 31/05 and was told that the booking had been cancelled by Auto Europe as there was a delay in collection of more than 6 hours. I informed them that I had called to inform them of the delay, however they told me they had not got the message and that all they could do was offer a new rental at €350. I therefore had to book trains to and from our destination at a cost of €50. This lack of communication is unacceptable and I will be pursuing Auto Europe for a full refund and compensation for my additional travel expenses. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by RENNY - 05 June 2022
" I've been using Auto Europe and Gold Car for the last 10 years and can't fault the service. "
" I've been using Auto Europe and Gold Car for the last 10 years and can't fault the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 03 June 2022
" I wouldn't be inclined to use or recommend Auto Europe. The Goldcar company representative tried to sell us comprehensive insurance which we had taken our with Auto Europe, which would have been worthless in the event of our needing to make a claim as we already had insurance plus there was so much damage already. Apart from that there was nothing wrong with the car or service received but I won't reinforce failure to provide a below average service. The quality of the car supplied was such that the owners of the accommodation where we stayed asked us of it was actually a hire car. Meanwhile I'm owed about £140 from a deposit with no explanation or paperwork. So not delighted... "
" We rented a car at Nice airport. The car had multiple dents, nicks and scratches which we took photos of and accepted it after confirming the details of the documentation with the assistant, The sheer quantity of the damages to many of the panels made us feel very uncertain about the integrity of the company Goldcar and highly concerned as to whether we were going to be charged for somehting we hadn't done. This spoilt our holiday break worrying about whether we were going to be fleeced. I paid a returnable deposit of £1187.92 and only £1047.44 has been returned (c. £140 less) . I have had various emails confirming that we returned the car in the condition that we took it away. The car was re-fuelled as per the agreement and returned with a full tank that was checked on arrival by a Goldcar assistant, who confirmed that all was satisfactory. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by PHILIP - 03 June 2022
" I will always avoid anything to do with AutoEurope in the future for the reasons that I have stated above. Appalling feeling of being let down and ripped off "
" I have been happy with Goldcar in the past. However on this occasion the staff at the Goldcar reception desk would not accept my paper UK driving licence that I have had for 45 years, even when I also showed my passport. This has never happened to me before in probably 60 overseas car rentals in the last 30 years They would not let me take the car. Instead we had to insure my 24 year old son as the only driver, and they even charged 100 euro extra because he was 2 months short of his 25th birthday The net result is that I ended up paying £650 for a 1 week rental of a tiny Fiat 500 which is an appalling deal and something I will be watching out for carefully in the future. I work in a large hospital trust with 20,000 employees and I will be letting as many people as possible know about the appalling experience I had with Goldcar and AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by GARY - 31 May 2022
" NO car offered on arrival or the following morning. Told by Goldcar they had no available cars as plane late!!!! Car park full of Goldcar Hire cars. Avoid at all costs "
" Inter Rent taken over by Goldcar failed to hand over the car either on the evening of arrival or the following morning for no valid reason. Claimed they had no cars when the car park was full of hire cars! Avoid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by WALTER - 30 May 2022
" All round superb service "
" Superbly efficient pick up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LOUISE - 30 May 2022
" I would like some help from Auto Europe in receiving the refund for the additional insurance change I was wrongly issued by GoldCar at Nice Aiport and the additional 40 Euros I was charged for returning the car late without notifying them, even though I tried and I also picked the car up at 9pm should have been allowed to return the car at that time as i had paid for the number of days i used it for. "
" I paid for full cover insurance through Auto Europe when I booked my car but when I arrived at the GoldCar desk at Nice airport, I was told that it did not count at all and that I needed to pay an additional 125 euros to have full cover. I would like a refund on this since I later talked to an Auto Europe representative on the telephone who told me this was not true at all and I had already paid for Full Cover. Additionally - on the day I needed to return the car my flight was cancelled, it was due to leave at 5.20pm and instead left at 11.40pm so I called GoldCar and requested that I return the car a few hours later and they told me that that could not be done as they could not speak with their desk in Nice to do this. Which is insane, how can the centre GoldCar office not be able to update a booking on the system directly, or speak with a member of their team in the Nice Airport office either by telephone or by email or by messenger and ask to update a booking, it is 2022! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NICE, FR - Reviewed by SOPHIE - 26 May 2022
" Great "
" Really great thanks the drop n go is fabulous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFFREY - 19 May 2022
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CHRISTINE - 13 May 2022
" Overall very good experience with competitive prices "
" All went very smoothly - no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GILES - 12 May 2022
" Not sure Goldcar is a great partner for you "
" I haven't received my credit card deposit yet. It was €1214, so a lot of money! Should be returned immediately. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 11 May 2022
" On the whole pretty good "
" Very straightforward pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by AMAURY - 11 May 2022
" I love to use autoeurope but there is no best price guaranteed. if i rent something for 200 GBP and i find it at 130 few days before the start of the rental , it would be good to have an AUTO reduction price otherwise you need to cancel rebook. annoying for everyone. "
" you do a digital check in but they recheck everything once you arrived not very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 10 May 2022
" Auto Europe works well for me. "
" We arrived late on Sunday night, a harassed receptionist dealt with us quickly and efficiently. The car was recently new and was great. The return was straightforward and easy. The online check- in facility tried to sell me insurance I didn't need and I couldn't skip the option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 10 May 2022
" all very good and especially the counter staff who suggested an upgrade to a convertible mini which made the rental perfect thank you "
" all very good and especially the counter staff who suggested an upgrade to a convertible mini which made the rental perfect thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEAN-MICHEL - 09 May 2022
" I use Autoeurope all the time but I sometimes find them a little unhelpful when you need them in a situation such a late flight. "
" good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by SERENA - 09 May 2022
" If you are an agent for a legitimate car hire company but that company seems a booking through you of less importance from a customer care point of view then the service you are offering is inadequate. You seem cheaper up front but when it comes to it the customer will be screwed over. "
" The staff told us that the excess would be 3400 euros unless we took out extra insurance. I said it indicated 1700 on the contract. They pointed to the contract where it states 1700 for theft as well as 1700 for damage. I said that theft and damage are not the same thing. They shrugged their shoulders. They said it was my fault for booking through Auto Europe and not booking direct. They said that they are in business to make money. They said that in an accident if there was even just a second scratch this would incur a second excess. My husband went to video the exchange as they were clearly bending the truth. The woman said that she would call the police if he tried to video her. I had a toddler with me and they had us over a barrel. I did not dare drive the car with a 3400 excess so I paid to reduce the excess to 700 at a cost of 460 euros. When we got to the car it had many dents and scratches so they don't bother to repair the car with the penalty that they charge . Only some of the damage was marked on their list. They tried to sell us a better vehicle with Sat nav. It turned out we already had sat nav in our vehicle. They tried to sell us features that we're included in the existing booking. It was a scam start to finish and it felt like a fraudulent transaction. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by OLIVIA - 09 May 2022
" It should have been clearer that the car seat wasn't included in the price. Gold Car made it impossible not to buy additional cover at the desk so the cover I had from you wasn't needed. "
" I was charged an extra £300 at the desk. The car had a huge dent in the side. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by GERALD - 07 May 2022
" Ask how to start your car , each vehicle different "
" Very straight forward, however, starting car was difficult as different for each hire car we have. We got help but would have been easier if told how when keys given. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARRY - 06 May 2022
" Excellent "
" Very good professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 04 May 2022
" Nice new clean car.Pity about time it took to pick up car "
" It took 60 minutes to be able to see the customer service operator at the poorly staffed reception "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CORNELIUS - 02 May 2022
" Apart from the issue above, which was with Goldcar, i had no problems with the hire. "
" On collecting the car i was told there would be a €62 charge to take it over the border into Italy. This is an unjustifiable hidden charge. There can be no real basis for the charge since Goldcar operate in Italy and within the EU borders are essentially notional. The charge is particularly unjustified since Nice is so close to the Italian "border" and it is perfectly forseeable that customers will pass over it during a stay of a few days. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JANE - 02 May 2022
" Overall good "
" Quick and efficient desk staff, car was a slight upgrade but a bit scratched all over which gave us concerns about being charged. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by LARRY - 29 April 2022
" see answer to question 3 "
" At the Avis/Budget counter there were two assistants at 22.15 on a Sunday. I was second and no one else was waiting. I moved forward twice and the second assistant waved me back both times pretending he was working. After about 10 mins about 10 further passengers arrived and he called 'Anyone on the Avis priority scheme?' One couple said yes and he waved them forward immediately and deliberately leaving me waiting over a further more than 10 minutes. When I eventually got to the other assistant it took only 5 minutes to get me going as I was pre-registered. It was the rudest I have ever been treated at a car hire counter. The shame is that the car was very good. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICK - 26 April 2022
" On the plus side, the operative I spoke to was very responsive and it was impressive how quickly he was able to switch our order to another supplier (Sixt) at no extra cost. The Nissan Qashqai was a nice car though it was not the estate we had ordered and had a trunk too small to take 4 suitcases. On the negative side, I'm not sure about using AutoEurope again if I am going to be matched with car rental firms like Enterprise. There are obviously good reasons why they are cheaper. It was a stressful experience that was luckily resolved by managing to get hold of a person at AutoEurope who could resolve it. What if I couldn't get through on the phone to someone in future, or they weren't able to help? "
" Enterprise had only two vehicles available at Nice Airport when we arrived: a small car and a 9-seater mini bus. They could not come close to delivering the estate car we had ordered. How can they be so far out? Their systems must be useless, accepting many more bookings than the cars they have. I will not book ahead with them again. I rang AutoEurope and was luckily able to switch to Sixt which had many vehicles available. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NICE, FR - Reviewed by ANTHONY - 25 April 2022
" Very good customer service, prompt and hassle free "
" Very helpful member of staff, who could speak good English and explained the process for rental in a detailed way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICIA - 24 April 2022
" I have been using AutoEuropa for nearly 20 years and I have always found you very reliable. Not all the agents in the different companies have been pleasant...many very abrupt and lazy....but that is not the fault of AutoEuropa. "
" Apart from the fact that car hire at Nice airport was astronomically expensive (£123 for 36 hours), I found Goldcar excellent in every aspect. I arrived early to pick up my car, was unable to do so because the car I was to receive was not ready for collection. I waited patiently for 45 minutes and was given a different car (a slight upgrade I think) because I had waited long enough in their opinion. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 22 April 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDRZEJ - 20 April 2022
" I have stated that I would not likely recommend auto Europe to a friend. Only because of the way the company that auto Europe recommended to me AND THE WAY GOLDCAR TREATED ME. "
" When I went to pick my car up, I was told that the insurance that I took out with yourselves, Goldcar didn't recognize it and took 1600 euros off my card as a retainer. I signed something on an iPad to say that the inspection had been completed and everything was okay but I haven't received my copy that they said would be emailed to me. Neither have I received my 1600 euros retainer they took off my card. I was told it would be credited to my card within three days and today is Wednesday. The girl at the reception of Goldcar was extremely rude and was looking for an argument with me. Which she didn't get and I don't know why she was looking for one. I am 68 years old and I don't want to argue with anybody. I certainly wouldnt recomend Goldcar to anybody. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by JOANNE - 20 April 2022
" All good "
" Great service and not a massive queue which makes a change! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MATTHEW - 19 April 2022
" We need to talk! The booking was made for a day earlier than actually needed, but when I arrived it was impossible to use the same booking and I had to do an emergency booking at very high cost. Utterly confused and annoyed. I've used you a fair number of times, but this was just awful - I had no choice, standing there with my wife and kids, but to take the terrible deal put on the table. It was really unfair. "
" We need to talk! The booking was made for a day earlier than actually needed, but when I arrived it was impossible to use the same booking and I had to do an emergency booking at very high cost. Utterly confused and annoyed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ROGER - 17 April 2022
" good price, not too much paperwork and professional service "
" lengthy wait to collect car but efficient drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by HARRY - 16 April 2022
" We were lucky not having driven further before giving back the car! "
" First car We got had problems. Giving it back next morning after 6 Miles of drivning created problems. These were solved however after discussions... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by MATTHIEU - 15 April 2022
" Overall all good! "
" Efficient and quick collection at the airport. Car wasn't in best condition but still ok. Adblue needed to be topped up straightaway though. Wasn't an issue for me but could have been had I driven more miles during the week. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JEFFREY - 14 April 2022
" Europe car I always use but felt a little let down. Very pressured by staff , not correct!!! Over inflated excess charges after already paying for insurance,. "
" The only downside was I felt very pressured by the staff to take extra insurance it felt intrusive I wasn't happy after already taking insurance, The excess was over inflated!!!!! so I brought the car back in the same condition with no problem but I lost £84 due to excess transaction. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by JEREMIAH - 14 April 2022
" The Sixt team / experience was very good and apart from the electric car disappointment I will definitely use them again "
" Only negative was the fact that I had booked an electric car and had to change to a petrol car as I was advised I had to return the car 80% full of charge and due to the distance I was coming from meant I wouldn't be able to charge it before return. I was then charged more for the petrol and felt I had been done. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by ROHAN - 11 April 2022
" Very speedy and friendly "
" Very speedy and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GINA - 09 April 2022
" Our flight was delayed by 3 hours and I called the car hire company who made a note on our reservation so the car was still available when we arrived. That's service. "
" Our flight was delayed by 3 hours and I called the car hire company who made a note on our reservation so the car was still available when we arrived. That's service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FERDIA - 08 April 2022
" It's criminal the amount of extra charges they hit me with at the gold car desk. Never again "
" Absolute rip off- never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 07 April 2022
" easy pick up "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 05 April 2022
" V good "
" Had new Yaris via Europcar desk. Had puncture but all ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by RUI ARTUR - 05 April 2022
" apart from the pushy employee all the experience was vey smooth, the car had several dents, but that was fine to me "
" Employee vey pushy, made me pay a full tax, that after informing myself I found that I should not have paid "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by BARNABY - 31 March 2022
" The App didn't work and crashed several times so had to use Autoeurope website to book within a couple of minutes. ! Only problem with that was when we came to extend by one day. It wasn't possible to change as wasn't booked direct through Avis. They were going to charge 250 euros for one day.... Other than that if you know your dates are fixed it's good service. "
" The App didn't work and crashed several times so had to use Autoeurope website to book within a couple of minutes. ! Only problem with that was when we came to extend by one day. It wasn't possible to change as wasn't booked direct through Avis. They were going to charge 250 euros for one day.... So had to drive 100 miles to return car and pick another up. Other than that. Good service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 29 March 2022
" Was easy to book, good value and I got what I expected. "
" The whole experience and value was compromised by the time wasted waiting to pick up the car at Nice airport. This was solely down to too few counter staff being available on the day to satisfy the number of people waiting to pick up cars. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 28 March 2022
" Only slight hitch was the wait to pick up the car in NICE. "
" Great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JENNIFER - 26 March 2022
" There is no word to say how terrible this experience has been. Aside from being defrauded by Auto Europe, paying for an insurance that didn't cover what I was told it would on the website and having to pay for a second insurance to make sure I was covered, which doubled the price of my reservation, and being misled by your website that didn't state anywhere that Goldcar doesn't take Amex, the worst of this whole experience is the shocking customer service. They were extremely rude (I can say that this is by far the worst customer service I have ever received, and this says a lot, as I find that the quality of customer service has gone down across the board over the past 10-15 years) and extremely unhelpful. The person who helped me at the counter of Goldcar even tried to speak to your CS, as she was sorry for me that I had been misled and essentially defrauded by Auto Europe, and she was herself shocked at the rudeness and unhelpfulness of your CS - I am sure she will also talk about this experience to her customers in the future, so that's three detractors in one experience, as my 20-year-old niece witnessed this horror show as well. Your CS blamed me for not reading your website, while there is no mention of Goldcar not accepting Amex on it - which is therefore voluntary, to scam your customers. This experience was sickening for the three of us, and I will contact customer associations to relate my story. Of course, I will also tell my story to people I know as well as online review websites. This scam has to stop. "
" I was scammed by Auto Europe, as nothing before my reservation. said Goldcar doesn't accept Amex, plus Auto Europe is lying about the cover it sells, which was explained to me at the counter. She tried to help me and even tried to speak to the outrageous Auto Europe CS agents for me as she stated that I was missold this reservation since I would have been charged c.£1200 for the caution as Auto Europe never warned that Goldcar doesn't take Amex. She also looked up on the small print of Auto Europe and confirmed that although you are claiming that I am purchasing a full cover, I am only paying for 3rd party cover (biggest scam ever) so I had to pay for insurance again to be covered properly (essentially paying insurance twice, which doubled the amount of my reservation). She tried to do as much as she could, but said that next time I would be better off going through car rental companies directly as Auto Europe scams people selling fake insurance. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by DAVID - 26 March 2022
" Easy booking good choice of rentals. "
" This time of year good pick up time no waiting. Summer very bad would always try somewhere else even if it cost more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN VIKTOR - 25 March 2022
" Currently ongoing complaint. If sorter satisfactory, will go back to Auto Europe, but overall poor handling by colleague that did not have any intention to help when called upon. Only good experience so far is with Anna from Customer service team after booking finished. "
" Refusal to pick up car by nonchalant Goldcar staff, despite having a card stated to be accepted. Had to rent elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by STEPHEN - 21 March 2022
" Why are you repeating this question? "
" We booked the smallest car so had no problem that it was a Fiat 500. By it was absolutely covered in marks and dents. We went back to reception because NONE of them were marked in the paperwork - probably because there were too many. We were told to just take dates and times pictures ourselves. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by JOHN - 19 March 2022
" Would certainly use and recommend "
" Efficient and speedy check i and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIM - 18 March 2022
" Slow service understaffed "
" disappointed that the prices i was given originally did not match prices at the desk. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by NEIL - 17 March 2022
" I paid for the extra insurance and when I got there they told me that this wouldn't count so had to pay out even more. Very unhappy as not sure what I paid for!!!! "
" I paid for the extra insurance and when I got there they told me that this wouldn't count so had to pay out even more. Very unhappy as not sure what I paid for!!!! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CATHERINE - 17 March 2022
" As above "
" The car rental was booked a day early. When we arrived they refused to honour the booking and then charged us double the original amount to hire the same vehicle for less time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALISON - 15 March 2022
" No problem with Auto Europe "
" The counter person told me that the insurance I bought with the booking was useless and tried to get me to buy another for 146 euros. I refused. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 14 March 2022
" Very satisfied "
" Very efficient service. Price on the high side "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILJO - 13 March 2022
" Happy to do so again "
" Easy hiring "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by CARLA - 10 March 2022
" When I contacted Europcar about the extra fees they replied very quickly and did what they could. I am happy with their services. Next time if I am asked to pay extra I will ring Europcar immediately "
" I was made to pay extra to take the car into Italy. The lady at the counter didn't speak fluent English, she kept repeating " you will not be insured without paying extra". Once I returned the car I went to ask what I did actually paid and it was like a RAC recovery contract the men to whom I spoke he was border line rude. The car smelled of smoke quite a lot. I didn't care about the various sctraches in the body work but the smell I'd cigarettes was not nice "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 07 March 2022
" A very positive experience. An upgrade from what I had booked and polite and courtious staff at all stages. "
" I found the young lady at the desk extremely helpful and the car excellent - once I got used to it telling me what to do! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALISTAIR - 07 March 2022
" perfect "
" excellent-I always use Rent n go and it worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMOTHY - 28 February 2022
" Easy and simple booking process which worked as it should "
" I had issues with the aggressiveness of the counter staff in Nice with pushing extra insurance (costing more than 2x the cost of the hire) and their knocking the value of excess insurance I have had for a number of years. The car bodywork was in a poor state which caused a great deal of time wasting on pick up recording and photographing every scratch or bump to prevent Goldcar claiming that we had caused the damage "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by JOHN - 21 February 2022
" Very efficient "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by CARMEN - 15 February 2022
" I have used Autoeurope successfully for about twenty years but I am appalled by my experience with you this time. Because my flight was delayed and I would be late collecting the car I called Autoeurope. Your staff, nor I, could contact Goldcar Nice as only number they had was a call centre in Paris which wasn't open on Saturday! I may not have worried so much if I could have put the flight number into the booking form and they could have checked the flight was delayed, but it wouldn't accept it. I was told by three different Autoeuope staff that Goldcar would not hold the car, but give it to someone else if they came to the counter despite it being paid for and between 2 and 3 hours late, not an excessive delay. Cristina told me I would have to rebook to be sure of having a car. Which I did, and it was very stressful trying to do so whilst listening out for information regarding changing planes and walking to a different gate due to the original plane's technical fault. When I arrived at Goldcar they informed me that their policy was to hold the car for 6 hours after the stated collection time which I discovered is common practice. Why are all your staff so misinformed, saying they definitely wouldn't keep the car after the collection time? At least Cristina was helpful, the first two men were anything but and couldn't have cared less. Fortunately it was only £6 more, but it was £6 I shouldn't have had to pay. It was the stress of cancelling and rebooking and wondering if I was going to be without a car or have to pay a lot more, which I could not afford which was most upsetting and unnecessary. "
" Car ran out of screen wash. Very dangerous and inconvenient. Car was filthy on outside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by PETER - 29 January 2022
" A good website offering a good and cost effective service. I have used AUTO EUROPE before and will do so again - but perhaps not for a GOLDCAR vehicle! "
" Quite a long wait (30 minutes) to be served as only two operatives were working who were not very effective. VERY pushy for excess insurance despite my showing that I already had excess protection. When I finally convinced the agent that I did not want the insurance she became quite impatient, gave me the car paperwork without explaining about existing damage to the car and gave very little assistance regarding exiting and returning the car. When I finally got to the car I found that the high visibility vest was missing (mandatory in France). I had to return to the desk to request one much to the annoyance of the NUMEROUS clients still waiting to be served. This painful process took over ONE HOUR. Finally it took five working days for the deposit (1200 euros) blocked on my credit card to be cleared despite the car being inspected and passed by their operative at the point of return. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by ALAN - 28 January 2022
" see above "
" Admittedly told to inspect vehicle before taking it away and to take photos of any damage. But it was night and dark and the vehicle appeared to be in perfect condition. When I came to check it back the attendant immediately (and suspiciously) drew my attention to some light scuffing on the black offside wheel rims which was completely invisible to me when I collected the vehicle. I know the scuffing was not caused by me as I had hardly used the vehicle in the less than 3 days it was hired and had certainly never even parked it against any kerb or otherwise done anything to cause the scuffing. But there was nothing I could do about it and I am now being charged 240 Euros which I will pass on to my excess insurers. I feel that this is simply a scam. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMOTHY - 26 January 2022
" As usual, all was excellent. I have been using Europcar now for 15 years and had never let me down. "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEREMY - 12 December 2021
" Reasonable price but everyone else had made the same choice "
" Long and very slow queue ( about 40 minutes) to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PETER DAVID - 04 December 2021
" Great value. Very easy to book. Always use Auto Europe as have provided superb service over the years. "
" No complaints at all. Great car and very friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 27 November 2021
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 21 November 2021
" Provides clear choices and options. I know what I will pay. So far no surprises. "
" Although all my details were on the app, they were not on the airport desk system. So I had to fill in everything again. Waste of time for everyone. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JACQUELINE - 18 November 2021
" Very good as always "
" The only issue I had was there was no sign for Keddy so just went to àutoeurope desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TERENCE - 17 November 2021
" Extremely impressed with reception staff/service/car snd return handover of car. Staff extremely polite and efficient "
" I have rented from Goldcar previously and have not been happy with the experience. This occasion was a complete revelation from the new reception office right through to the return staff at end of rental. I commented to your return employee how different things were this time sndhow impressed we were both with the experience and the car. He explained that Autocar were now involved? Whatever the reason this rental was 100% improvement on previous rentals. Hopefully this will continue and we will continue to use Gold car on our many visits to Nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 15 November 2021
" It is essential in NICE to know Keddy = Europcar so you can pick up the keys. All went well. "
" The only slight problem was the absence of signs in the car hire area and nobody other than Europcar knowing it was the same as Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 08 November 2021
" All round satisfactory "
" Efficient and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by LUKE - 07 November 2021
" All great thanks, nice car and good service. "
" All good as usual and Goldcar were excellent on this occasion too. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 05 November 2021
" Always works "
" Fine "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by CHRIS - 31 October 2021
" Autoeurope are fine, I always use them when in Nice "
" Counter staff excellent, helpful & friendly Staff in car park preparing vehicles not interested in helping find vehicle or showing customer around it, pointing out scratches and minor damage, like other companies. Vehicle supplied without water in the window washers. Caused me a driving issue at the time, and inconvenience stopping to find water. Made me worry about what else may have have been prepared sloppily - ie maintenance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by MARK - 30 October 2021
" Easy to navigate site. "
" We queued at the Nice Airport Goldcar desk with children for over 45 minutes before we were served. Over the years we have hired numerous cars from various companies. The car we were provided by Goldcar was the worst car we have ever hired due to the numerous scratches and damage. We returned to the desk to speak to a representative of Goldcar and was told to take photographs, they were too busy to come and look at the condition of the car. We spent a lot of time taking photographs of the car and then emailing them to Goldcar. Unfortunately, despite the good price we have no plans to use Goldcar again and will not be recommending the company to family or friends. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by YASIN - 28 October 2021
" Charged a daily fee which added 60€ to the cost- not approved or mentioned "
" Charged a daily fee which added 60€ to the cost- not approved or mentioned "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by SIMON - 26 October 2021
" I hired a 'non-standard' car and I thought your choice of premium vehicles was great. Keep it up. "
" I hired a 'non-standard' car and I thought your choice of premium vehicles was great. Keep it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHRAVAN - 25 October 2021
" Best value car rental "
" Courteous and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by CATHERINE - 22 October 2021
" I find Autoeurope very good and we use all the time , however, we have been let down this time sadly and therefore cannot recommend. "
" I prepaid a price and been charged many extras o. My account. I cannot get hold of Avis people. I would really appreciate your help in this matter please. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTONY - 21 October 2021
" As above "
" They were very good overall. I didn't get time to fill up with petrol due to being late as a result of a motorway tailback of traffic. That was a very costly quarter of tank of petrol after they added on a management charge to the cost of the fuel. But there you go, if I had had time to fill up i would have avoided that. So, to be fair, Keddy were pretty good overall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by SIMON - 20 October 2021
" SEE ABOVE "
" SIGNAGE IS NON EXSISTANCE, AND I SPEND MY LIFE AVOIDING DOING ANY BUSSINESS WITH EUROCAR AS I HAVE A REAL ISSUE WITH THEM IN THE PAST. I WILL NOT USE YOUR COMPANY AGAIN DUE TO THE FACT THAT KEDDIE IS EUROCAR. NOT GOOD "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DENNIS - 17 October 2021
" V happy with Autoeurope "
" Took two hours to pick up car at Nice airport because of crowd. Otherwise excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 13 October 2021
" Autoeurope site easy to use and always good value "
" We arrived slightly early but were told to wait 20min because the system would not allow release of our car. Annoying. Worse was on return of the car ,which we cleaned as usual, as they accused us of scratch damage on the car. Was not the girl's fault but whoever in Herz took the photos of the car before our rental didnt record it. Fortunately, I later discovered that I had taken a photo at the airport which showed the damage. Staff were then happy to revoke the bill. Just 2 days back so there is still chance it might. arrive!! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
NICE, FR - Reviewed by IAN - 13 October 2021
" SO SATISFIED WITH SERVICE THAT HAVE BOOKED FOR NEXT TRIP In DECEMBER "
" Good service at competitive rates "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILJO - 04 October 2021
" See above "
" I have not received my final invoice from Europcar confirming that there is nothing to pay "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by SR - 04 October 2021
" Still the best in the car hire business. Great prices and good service. I always chose auto europe. "
" Good service in Nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JULIET - 28 September 2021
" Hertz are usually great but this time they just fell short of the mark, I'm afrad. "
" Our voucher was for a 10.30 pick up. We arrived at 10.00 at the desk and were sent away again until 10.30 which felt a little churlish. Our requested car - a Fiat 500 - wasn't available so we were 'upgraded' to an Opel Corsa. This car had seen better days and quite scratched/dented. The reversing camera also didn't work which I noted to the guy when we returned the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by BARRIE - 25 September 2021
" Very bad experience- Poor service with Avis at the airport , unclear wording on the booking voucher regarding insurance - I thought I had saved money by booking through auto Europe but actually cost me more in the end. "
" Very slow service - waited for nearly an hour to be served then a person from the the preferred que jumped in front of me with no action taken by the staff. Then took ages to find my booking - first of all told me it was cancelled , then wouldn't accept that I had pre booked comprehensive insurance and ended up paying an extra 300euros "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NICE, FR - Reviewed by ADRIAN - 24 September 2021
" See 3 above. "
" Easy booking, competitively priced, luxury car as expected but had a dirty windscreen which was difficult to see through when picking the car up at night in unfamilar surroundings, and had a slow tyre puncture at the rear which must have been known because the type inflator had been used several times. Otherwise good quality car. Easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by GEOFFREY - 24 September 2021
" Used over the years and always straight-forward and efficient. "
" Apart from the normal wait for a free desk (about 20 mins on this occasion) everything at Avis in Nice airport at terminal 2 was extremely smooth and a very pleasant member of staff - speaking English where necessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 23 September 2021
" Website is easy to use and good vehicle choice. Car hire was hassle free. "
" Straightforward car rental- once we found it- and car was a very smart Fiat 500L. Drop off was also easy - no queue, and everything satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 20 September 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHELLE - 19 September 2021
" I have used auti europe many times efficient and easy to contact. "
" the car was dirty with major damage all over it and quite frankly if it was my personal car I would have taken it immediately to a mechanic as gar 3 did not work at all and the steering needed balancing. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by REBECCA - 16 September 2021
" I called auto Europe at the time to see if they could help and they were very unhelpful even though I had used my name and my husbands card to book the car online. "
" We had a terrible experience at nice airport collecting the car. They wouldn't let me pay in the only credit card method I had (the card I used to order with online) as it was in my husbands name (we have the same surname). I was 7 months pregnant and had a 2 year old with me. They refused to help so to stand there for over an hour. Trying to call family to transfer the money to be able to pay on a debit card which cost me over £100 in fees. Terrible customer service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by DIANA - 14 September 2021
" Perfect "
" Lovely girl on reception. Really easy process. Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT LLOYD - 14 September 2021
" This was a bad experience, with charges nothing like expected "
" The car was fine BUT the charges were ridiculous. I am still trying to make head or tail of them and will be contacting Sixt once I have managed to sort this out but I am sure I was grossly overcharged no one for extras I did not ask for but on "hidden Extras" like prime location fee, what the hell is that, why are we not advised of this? The exchange rate between Sterling and EURO is way off and unacceptable. Child seat a maximum of EURO40 is stated and you charge me 95.16 for 2. On return your staff were initially poor, did not have contract details and never took into account tiny marks on the car that were there before I rented, only after I showed photos of the scratches and tiny marks was it accepted I did not cause them. All in all not happy. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by JIM - 29 August 2021
" Nothing to complain about, all good. "
" Convenient and easy, great overall! One thing: it was not completely clear where the after hours drop-off place was. Perhaps providing exact coordinates/address for the parking space would be a helpful for future customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLORIA - 24 August 2021
" Staff very helpful "
" Great service from Avis but expensive this year. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 18 August 2021
" very smooth car hire experience. "
" very good company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SANDIS - 17 August 2021
" all went as planned "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JAMES - 17 August 2021
" Disappointed to pay up front then have to pay a further 2x more to get a car of the size I had booked. "
" I booked a VW Tigua SUV or something similar. To be told they only had Fiat 500 far too small for a family with bags. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by MARK - 10 August 2021
" Auto Europe clearly presented my best options and it was easy to book. "
" Excellent service, fast efficient and firendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARNALDO - 05 August 2021
" Overall, a very good experience "
" I found she was not happy when I said I did not want their own insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AUSTEN - 29 July 2021
" Used AutoEurope many times. Will no doubt use you again! "
" Overall great experience (if not the cheapest deal!) Small improvement would be to signpost Keddy with the other company names at Nice. If you don't know it's part of Europcar you may have an issue. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANDREW - 23 June 2021
" Positive experience. "
" In general a very good experience. Had some concerns that some of the (minor) damage to the car at collection was not listed on the paperwork but was advised to take photographs and send these to Europcar if there were any issues (there were none) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by GEORGINA - 01 April 2021
" See above "
" Wetriedto add insurance to vehicle on 18th but could not incurring additional costs . Pick-up , was told no damage to car but there was , which again could have incurred additional costs . Drop off , insufficient signing caused severe problems ........ so, not satisfied at all "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by KEVIN - 27 December 2020
" Very efficient. Very serious & professional "
" Attention to detail was reassuring "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 27 October 2020
" Thought with you commercial clout you might have been more helpful by putting pressure on Europcar to refund me the illegally charged amount. "
" On arrival, advised booking had been cancelled by yourselves! Told us to ring you. Just about to when rep appeared to tell us he'd "found" our booking. By now we'd been there an hour and keen to get going. Told me to authorise deposit of 300€, which I did. Signed paperwork, all in French, without really looking, my mistake. The sneaky b*****d had charged me for breakdown cover, c70€. Oh, form wasnt all in French, at the bottom, in English, was a request to give +ve feedback. Raised above with you on return but you weren't interested, cos it's my stupidity after all. Have now written to the CEO of Europcar but heard nothing as yet. In future I'll a) never use Europcar & b) read what's on the form! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CARLO - 24 September 2020
" as abote "
" Hello, on arrival at Nice Airport I found a long queue just in front of Avis counter whiles other car rental company did not had an queues, It took about one hour to take possession of the car despite having booked in advance via Europe car, The staff also seemed a bit annoyed that I did not want to take the excess insurance offered by Avis( I have my own Zurich excess insurance) "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 13 September 2020
" Insurance is a lie "
" Insurance as always extra I paid the cdw with keddy And then pay another £120 Always a con with insurance "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUKE - 31 August 2020
" I use auto Europe for all my trips and usually they are great, however Enterprise really let themselves down on this one. I won't be using them from Nice again. "
" It's a real shame, I've used Enterprise several times before but won't use them again. They were extremely unhelpful when I arrived and realised I'd booked a day late, only offering to upgrade me to top class vehicle for €50 a day even though I was quite distressed as this was an urgent visit for a sick family member. When I did pick up the van (After having time spend a night in Nice at an extra cost of €150)I was then told it was not covered by the usual excess and any damage could result in having to pay for the whole vehicle! Just to try and blackmail me into their upselling insurance! A total stressy rip off! Then when I wanted to extend the trip by a week, it took over an hour to get through to someone with several hang ups. I did eventually speak to a nice guy but they could not extend at a reasonable price. It seems crazy that they don't want a weeks rent at a reasonable price and I can't believe anyone else wanted my van! So I had to come back to Nice and switch a 3 hour round trip. Interrent/Gold Car were amazing in comparison. A free upgrade and all the staff were super friendly and helpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by MICHAEL - 26 August 2020
" Would definitely recommend and personally use again. "
" Everything was easy quick and efficient. The only improvement - the instructions directs you to Hertz in the terminal and it is no longer there. Car was very good, friendly service - would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGE - 25 August 2020
" as above "
" there was a very long queue and wait at Avis at nice airport which was clearly understaffed, we have 3 young children so this was inconvenient. Once we left the airport my son noticed some food stuffed down the side of the seats, when we arrived at our destination we found more food in-between the seats, used children spoons down the side of back seats and also a used yoghurt pot in the back of the front seat pocket. I spoke directly with Avis on the issue but the condition of the car was disgusting and especially during a time when you expect the highest of cleaning. We were very pleased with the quality and value of the car otherwise. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by BENJAMIN - 18 August 2020
" Easy to use and book... great value for money "
" Outstanding customer service and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOANNA - 18 August 2020
" Faultless, accommodating, professional. 100% "
" Fantastic experience. Wonderful staff, so accommodating. Couldn't recommend more highly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 15 August 2020
" Customer service was average & provided little help "
" Customer service was horrendous - some of the worst I've ever experienced. Lack of knowledge & understanding. Very unhelpful & lack of customer support. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 13 August 2020
" Prices high on this occasion, but for all options. "
" Excellent. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 18 April 2020
" Very efficient cancellation and refund process in these very difficult times. "
" Very efficient cancellation and refund process in these very difficult times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 22 March 2020
" Never again will I book through your company. You refused me a refund when flights were cancelled during a pandemic. Shame on you. Don't use the excuse that it was a response from enterprise. It was not - i checked with them. "
" They tried to do the honourable thing. Sadly they advised that auto Europe would not "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by PETER - 18 March 2020
" Car checking could have been more thorough, and refund policy explained more clearly. "
" Not bad at all. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by ALAN - 12 March 2020
" Very good car and very good and polite service from Sixt "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROB - 12 March 2020
" Always excellent and keenly priced "
" Efficient and vfm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALISTAIR - 11 March 2020
" fine "
" Whole point of paying extra fee for keyngo is to have hassle free pick up- the voucher number didn't work to get the key and the rep asked me to go downstairs to sort out when I explained the above point he did ring down and eventually sorted it out but not smooth "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PASCAL - 10 March 2020
" as i rent quite a lot good straight forward cie better to deal with hertz than the cheapest cie which long run are more expensive "
" good group hertz very good. compare to the the other clowns in Nice airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 08 March 2020
" My experience with Auto Europe has always been good "
" There seemed to be a problem when we arrived at the desk, it took a while to find a car. What we got was a rather sad vehicle, mechanically it was fine with no problems, there were many scratches around the outside but mainly the seats inside were badly marked and looked very shabby. We have previously had good service from Enterprise so I will give them the benefit of the doubt but they need to do better than this "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by TIMOTHY - 05 March 2020
" See above "
" Hassle free and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROGER - 03 March 2020
" Very friendly and efficient service "
" Very pleasant experience on collection and drop off. No problems. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANTONIO PAUL - 02 March 2020
" Very straightforward "
" They tried to persuade us to take a bigger car - when we states we would stick with the one we booked it seems we were given a bigger car for free anyway. There was quite a hard sell on additional insurance. I was also surprised that the excess was 4,000EUR rather than the 1,900EUR I was expecting from the original booking. But apart from that everything was efficient and simple. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN - 02 March 2020
" First class service "
" First class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 28 February 2020
" x "
" x "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by CHRISTOPHER - 28 February 2020
" Auto Europe has been fine with me so far on approx 4 /5 bookings. I always buy the actual rental company insurance which I think tends to help remain problem free, rather than take a much cheaper external insurance deal. "
" I found the lady on the Hertz counter very abrasive. The rental almost failed as she said the credit card I showed was not the same one I made the booking on, and that she couldn't let me have the car unless I could produce the same card. The card she said I booked on had the same last 2 digits as the one I produced, but all else was different. I don't have a Visa card with the same numbers she had on her system. Eventually, she said she would make an 'exception' for me, although it was against the rules, and change the number of the card on the booking to reflect the one that I produced. It took all of 10 seconds. I later checked and of course I had indeed produced the same credit card I made what booking with. Either her system, or Auto Europe's system was wrong. I also had to pay an extra 30 euro to take the car into Italy -just over the border. She then said she was giving me a great upgrade to include Sat Nav at no extra cost. What an incredibly generous move she was making! In fact, of course, the car had it built in. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by IAN - 26 February 2020
" First time used and worked well. "
" Really quick and easy pick up and drop off. Pleasant staff, good car, happy with service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 26 February 2020
" No problem with Auto Europe, all the problems are with Avis "
" One hour queue to get to the agent. Agent persistently attempted to get us to upgrade van for 140 Euro. Refused, eventually paid 20 euro for an upgrade, as it was clear they didn't have our vehicle and I'd been there an hour and a half. Agent said they would email the rental agreement. No email received. Went to collect vehicle. Van had cosmetic damage, but there was no agent present to review damage before I took the vehicle. Eventually found someone after 20 mins to compile damage report, and show me how to drive the van (column shift automatic). Within 20 minutes of starting my journey, the low Adblue warning light came on so I had to stop and buy 15 euro can of adblue. On return, was in a queue of 20 cars to return the van. Had to wait 40 mins for an agent. Agent reported the boot of the van needed hoovering therefore would charge me for cleaning. I complained that with 7 passengers this was inevitable. He told me to raise the issue of cleaning and the need for Adblue with the agent at the check in desk. Went to the check in desk, 10 people were waiting, so with a flight to catch I left. I have never received a rental agreement. I have rented 20 - 30 cars a year for over 25 years and have never, ever experienced such poor service. I will never use Avis again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NICE, FR - Reviewed by DANIEL - 25 February 2020
" Auto Europe were efficient and we got all the information we needed. We also got the car we booked. "
" Efficient counter staff at Nice airport, but outraged by 30 Euro charge announced at drop off to clean the car. Cleaning charges are subjective and not transparent. Staff insisted it was wet mud when it could not have been. They refused to touch it but only took photos. When you hire a car in winter you expect some muck and we had full insurance. We will use Auto Europe again, but not Avis as we consider this totally unreasonable and a total rip off. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JEREMY - 25 February 2020
" None "
" CAR was not well prepared and stored in a dark and gloomy place "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NICE, FR - Reviewed by RICHARD - 25 February 2020
" Auto Europe were fine! "
" We turned up and there was an issue allocating our vehicle. When they did allocate one we got to the parking area to find our vehicle was not there. It took over an hour to allocate another, which was smaller than our booked vehicle. On return, we were told that we was being charged 35 euros for cleaning. I was shocked, said I wouldn't pay it and would clean it myself (there really wasn't much there I could see). I spent less than five minutes brushing a few leaves and other normal dust you get in cars after use out and then they said it was fine. I was not impressed with Avis at all! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
NICE, FR - Reviewed by PAUL - 24 February 2020
" As above "
" They ripped me off- avoid at all costs! Despite having my own excess protection policy they made me pay for their own excess reduction policy and the tank of petrol. The car was dirty when I collected it. For the money I could have rented a Mercedes! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by CHRISTOPHER - 23 February 2020
" As above.... absolutely dreadful service "
" Our flight was cancelled and we were rebooked to go on a later flight the same day. I rung to advise and I was told that our car hire would be cancelled and that we would have to rebook through no fault of our own. Your company then wanted to charge me £700 to rent another vehicle even though we had booked the car for 5 days. I asked for a cancellation and my money back and I am still waiting for thus money. I will never use auto Europe again and I will warn other friends and family of your terrible service and how we were left without a vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by RONALD - 22 February 2020
" See above. Flights cancelled by British Airways due to storm in UK so unable to get to Nice to pick up car. Auto Europe would not change dates of car rental or refund. Expected me to pay £360 for new rental. Had to go to another car rental provider. Lost £115 "
" Flight from UK cancelled due to heavy storm. Flight re-arranged for 2 days later. Auto Europe would not change car rental dates or refund because of short notice. Lost £115. Very dissatisfied "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 16 February 2020
" Good "
" Always have a problem with Avis. They never update damage reports on cars so I always have to go back to the desk to acknowledge unrecorded damage. This time car showed low tyre pressure so declined as previously I had a car from them that said low tyre pressure and they assured me that it would be ok just that the warning had not been reset. However the tyre went completely flat a day later and they charged me for damage to the tyre! This time they gave me a replacement car only to find after driving off that the car was only 3/4 full. So returned to desk to drop off and they said they would record it. Unfortunately when I returned the car I filled the car completely as it is impossible to judge how much fuel was going in as you have to start and stop the car to update the car fuel gauge so I ended up unnecessarily paying for 1/4 tank fuel. On another occasion they charged me for not filling up the car with fuel when returning the car despite me telling them that the faulty gauge did not show full when it actually was. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by NORMAN - 14 February 2020
" Have used several times and found it easy to rent a car at a good price, with easy communication "
" Generally very satisfied, but we were not forewarned that the car rental office was being renovated, with no one there to check the car back in. Luckily a workman told us just to leave the vehicle and take the paperwork to the Hertz desk in the rental centre. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NICE, FR - Reviewed by DIANA - 08 February 2020
" My experience with Europcar was the best rental car experience to date and that is over a period of 21 years. I was treated curtiously and was given all the time I needed to make informed choices. "
" Outstanding in every respect. I was treated like an intelligent human being! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 07 February 2020
" Very efficient service. Thank you "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 31 January 2020
" One comment that because Firefly are not in the main car hire building there were not enough prominently placed direction signs to the cabin "
" Very quick and efficient but I was the only person picking up a car at the time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN2 - 24 January 2020
" very good "
" very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 13 January 2020
" None "
" Car a bit old but that did not really matter "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by PATRICIA - 13 January 2020
" Excellent (this time!!) "
" Really excellent service. Really appreciate having someone to check the car out before setting off, their system of assessing the severity of any damage by means of their size card (unlike Europecar who charge exorbitantly for the smallest scratch) their efficiency and courtesy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARC - 13 January 2020
" . "
" No waiting at checkout, which is fantastic (but rare). Only a short wait at check-in, which is typical. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN CHARLES - 08 January 2020
" There seemed to be no provision to book a 2nd driver when booking which meant that Avis could require an unrealistic price on collection. Nice car hire prices always seem to be excessive. "
" Tried to offer me a bigger car for more money and gave me a quote of €11 per day for a 2nd driver which was uneconomic, especially as they would have charged all 7 days notwithstanding the 2nd driver was only there for 5 days. The car had a red exclamation mark displayed on collection. I had returned to Avis after a very bad experience with Enterprise the previous year. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by ELIZABETH - 06 January 2020
" Always good choice of cars and easy to cancel or amend if necessary "
" Quick and efficient service from personnel at Enterprise and all very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALISTAIR - 05 January 2020
" Excellent "
" Yves at Goldcar was excellent and the automatic key pickup a gamechanger "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CYRIL - 03 January 2020
" With whom would you like me to share my experience with - the national press? "
" This is the second time I've been ripped off at Nice Airport. You were informed of my flight delay but still didn't hold the car. I was forced to have an upgrade and charged an extra £113. It's unethical and I would say even dishonest and you're obviously more focused on increasing profits rather than customer satisfaction. I think the press ought to be made aware of your disgraceful business practice. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by SIMON - 31 December 2019
" As always, a very efficient and reasonably priced service. "
" Very happy for the entire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 26 December 2019
" See above "
" Best car hire experience ...ever! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL - 22 December 2019
" The price double from alamo I call to auto Europe before to cancel and she told me it's not possible "
" Very friendly staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDNA - 20 December 2019
" Easy to navigate and check prices and good to be able to see who the car rental company is "
" The pick up is great as they have someone greet you and look at car together, always very helpful, From counter staff to drop off enterprise are the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDWARD - 11 December 2019
" They were terrible, rude staff, extra costs revealed after the drop off... alll round, would not use them again. Appalled "
" They were terrible, rude staff, extra costs revealed after the drop off... alll round, would not use them again. Appalled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
NICE, FR - Reviewed by DAVID - 11 December 2019
" very unhappy "
" unfortunetly not a positive one "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NICE, FR - Reviewed by PAUL - 11 December 2019
" N/a "
" I was unhappy that the Enterprise Rep went round the car in the dark car park with a tool to measure the size of scratches There was a lot of damage so time was wasted. Why did they not do this before our arrival and simply show us on collection? Why did they not give us an undamaged car - there were no other clients due to the strike? Why do this in darkness, as it was made clear to us that I would be responsible for any additional damage found on return? As it turned out, no problem, and no extra charges but I was not happy with the extra stress caused "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CRISPIN - 11 December 2019
" good "
" bit slow if thee was a q... but otherwise better than the big ones "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRIGORIOS - 04 December 2019
" Very Pleased "
" Very Pleased "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NEAL - 30 November 2019
" Please see above "
" Great service at pick-up apart from being told to pay a deposit, which was in fact to refill the car on return - disappointed, as this felt like a way of getting extra revenue for Hertz Aside from this, and the fact that the interior windscreen was very dirty, the overall experience was positive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by SANDRA - 30 November 2019
" The only thing was that the fuel tank counter was faulty. I explained on the return as it looked half full when in fact it was full. "
" Very helpful check in staff especially as it was a bad day for travel. There was lots of rain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by DEREK - 29 November 2019
" AE have never caused me any problems. Always a good selection of cars and prices. Also an easy cancellation process when necessary. "
" Counter and drop-off were both a bit slow - probably due to lack of staff. Otherwise all good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by BERNARD DOUGLAS - 21 November 2019
" Good choice, price and options especially zero excess on insurance "
" Friendly efficient checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by EDNA - 20 November 2019
" Very helpful to have someone at point of retrieving vehicle.. vehicle checked and ready to go "
" No queue, friendly staff at counter, clean car .. all very efficient and from time to time special offers for upgrades "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLYN - 17 November 2019
" I rent cars 5/6 times a year in Europe wouldn't go anywhere else as I find Auto Europa the best value. Wish the would offer a loyalty reward system "
" Found the Eurocar staff a bit pushy trying to upgrade car type. Stating the car I had booked wasn't very good on motorways, which was a stupid thing to say and was no good for the distance I was driving to. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SANCHO - 11 November 2019
" All went very well. With no surprises. "
" Thanks to Miguel, and all team for all the facilites. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 11 November 2019
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by NEIL - 09 November 2019
" Very efficient and flexible. Good value. "
" Very good apart from lots [10] of pre-existing damage on car! Impossible to check for more as in dim-lit car park..... however, no issues on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by CHRISTOPHER - 07 November 2019
" Good "
" At the moment we are waiting for the return of the deposit which we were told would be 3 - 4 days. Hopefully this will be returned very shortly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 07 November 2019
" Have used Alamo earlier this year, excellent service. Good cars. Thanks "
" Auto handbrake on Jeep Compass needs explaining, but sorted a day or two later. Otherwise excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH ROBERT - 07 November 2019
" easy booking arrangements "
" Trouble free hire with good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by NIKOLAY - 02 November 2019
" Staff didn't know what to do and how to serve customers. I was overcharged and not given the same car I have paid for. I have also paid for full insurance but at the desk I was told to pay £130 on the top for it. Very disappointed and I am expecting someone to call me and resolve these issues with me. "
" Staff didn't know what to do and how to serve customers. I was overcharged and not given the same car I have paid for. I have also paid for full insurance but at the desk I was told to pay £130 on the top for it. Very disappointed and I am expecting someone to call me and resolve these issues with me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by GILLIAN - 02 November 2019
" Excellent service! "
" The staff could not have been more helpful, pleasant and polite. I wouldn't go anywhere else to hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GILBERT - 31 October 2019
" No problems in pick-up and return, minimum admin delays "
" Nice guy on the desk at arrival in terminal 1 who arranged pick and return for us from there rather than sending us to terminal 2 rental park as per our instructions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 31 October 2019
" All good except pick-up. "
" Pick up was a long que and over an hour wait. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 30 October 2019
" Never again until you change child seat prices. "
" All ok, but completely disgusted by the cost to hire child seats. More than €100 for 6 days is absolute robbery and you should ashamed of this policy. I will not be using your service again until you change this policy. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KATHARINE - 29 October 2019
" . "
" Such great customer service from Beginning to end ! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 29 October 2019
" We found the lady who dealt with us very abrupt and unhelpful not a good start to our holiday "
" Picking the car up was stressfull "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by NICK - 29 October 2019
" also complained about auto europe website not noticing that I was the lead driver on both vehicles I booked and when I called you to amend I wasnt allowed so had to pay for a 2nd driver - poor! "
" cars provided as damage free with instructions to take photos of existing damage - other companies have described the damage already and are not trying to catch you out. On return reluctant to check vehicle and sign it off but I insisted as feeling of distrust was there "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by LIDIA - 26 October 2019
" As above very good Indeed "
" A great experience. The collection of the car went very smoothly from start to finish which was due to the efficiency of the staff dealing with me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEREMY - 26 October 2019
" Europcar then sent me a blank pdf document at end of car hire period confirming the status of hire. Again, not good. "
" Class of car that I reserved unavailable, so was forced to pay for an upgrade. Not good. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 25 October 2019
" All went well "
" Smoothe pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 24 October 2019
" Just great "
" Alamo/Enterprise. Allied me at home Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 23 October 2019
" It should be made clear when booking that pickup is from europcar as there is no signing for Keddy. I tried europcar because I had noticed a barely legible europcar logo in the corner on one of the web pages. The Keddy web pages also states the Keddy pick up desk is within the terminal which is not true "
" It was not explained that the auto gearbox had a built in manual shift option which caused me problems after pickup. Had difficulty exiting from the pickup car park - the ticket that had to be scanned to open the barrier would not work whilst remained stapled flat to folder- I eventually found it worked when bent away from the folder- recommend customers are advised to remove the ticket from the folder before scanning. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 21 October 2019
" Always easy to use AutoEurope website and good deals available "
" The pick up and drop off were done quickly and efficiently by desk staff. Windscreen washer bottle hadn't been filled and we tried very hard to find how to fill it up but without success. Also a quite large scratch not noted on the original documentation so I had to return (I'm walking badly at present) to the desk to tell them as didn't have a phone to photograph the mark. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by STEVEN - 21 October 2019
" Booking simple and efficient as previously. Only problem was with Sixt. "
" Long queue at counter to collect probably as they did not have any cars! No car available in group booked so forced to pay for upgrade. Car was described as brand new low mileage with no damage. Actually old high mileage with lots of undecideds damage which we needed to bring to attention of staff. Would only use Sixt again if really desperate. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NICE, FR - Reviewed by ROBERT - 21 October 2019
" All very easy from placing the order to picking up the car and dropping off at the end of the rental "
" So easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 20 October 2019
" very professional service and freindly staff. "
" nice little car..just what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 16 October 2019
" Excellent and pleasant customer service "
" Despite slight problem on pickup(they gave us a car that"had a manufacturer recall") and after driving some distance away, they brought us a replacement. However, this was compensated by a brilliant replacement car and a 10% discount on next rental from Enterprise/Alamo "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAULINE - 16 October 2019
" Website easy to use. Reasonable prices. "
" A wait of almost 1 hour to pick up the car. Not all damage was pre-recorded on the contract - thankfully we spotted it before driving off. When pointed out to the garage staff they were very efficient and manually amended the details on the contract. No difficulties on return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by DAVID - 16 October 2019
" The online ordering is good but the complaints procedures are too in depth and I could not find a telephone number "
" We were given a MPV not a SUV as ordered. The staff were very dismissive and did not understand the difference. The reason I have given average marks is solely because of the drop of agent who was sympathetic and offered a 10% discount of the price, although we have not had this yet. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by KEITH - 15 October 2019
" As above "
" Long wait with only 4 counters open to collect car 50mins. Car had so many bumps and marks it took another 30 mins to check and note all non recorded damage before we could drive it away. Staff were pleasent, but we shouldnt have to basically do their job before driving it away. We have the form and photo's "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by FRANK - 14 October 2019
" excellent service & good car "
" excellent service & good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WAYNE - 12 October 2019
" Great service "
" Great service and staff. We have used them a number of times. However this time the car was not clean! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by COLM - 11 October 2019
" Great service friendly agent at the airport.Funny and informative "
" Great service friendly agent at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 10 October 2019
" An easy site to navigate giving good information and clear choices. "
" We were under mild time pressure to clear Nice Airport and get to our destination in good time so it was heartening that we didn't have to wait long in the queue to collect our hire car from T2. The member of staff processing our reservation was helpful and quick without rushing through the process and the instructions to locate our car were clear. On return, the signage to the Avis channels was too abrupt and we overshot but an Avis crew member was more than helpful shepherding us to the correct channel. Thank you Avis "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JULIA - 09 October 2019
" A smooth and helpful operation. "
" I found the staff at Sixt very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRUNO - 08 October 2019
" Your staff misled us on the 28/09 reassuring that the agence will be opened despite we informed them that our flat was delayed until 23:00. We had to rend a car from Avis at the last minute for the very expensive price of Euro 353.10 for a day to reach our resort. When we complained the day after to AutoEurope and asked for our initial rental to be renewed we had to pay for a new rental £178.43. I will raise a complain and ask for refund from your company. "
" The agence was closed when we arrived despite the reassurance from AutoEurope staff that they will be opened until 12:00am! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 07 October 2019
" As expected "
" As expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 05 October 2019
" I've used Auto Europe a lot over many years. In my view you are the best - easy booking, good prices, great service "
" The reason for the high scores is largely circumstantial: it is low season and there was no delay at pick-up or drop-off. It is usually the waiting and slow processing that annoys me about car rentals. It's not just Avis - all suppliers are the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 04 October 2019
" Hertz are rubbish poor customer service "
" Car had no ad blue in it I had to sort this and now I am struggling to get this refunded despite Hertz promising to refund with receipts which I supplied. These guys are a joke would not use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by ANDREY - 04 October 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 03 October 2019
" Disappointed by Avis, who we picked thinking they were one of the better car rentals. "
" Counter staff was off hand. She was unimpressed that we had paid for your excess cover. Had difficulty finding the car. Car had many scratches on it. GPS didn't work!! Eventually man on the gate directed us to a different car. No paperwork provided for new car. Indicated paperwork would be emailed. Concierge at our hotel phoned Avis office 4 times to chase paperwork which never reach our email. Eventually they emailed to our hotel. When we returned from our trip we then received the paperwork. On drop off at Nice Airport we were rushed to get out of the car. A gentleman quickly checked the car and said all was ok but didn't give us any paperwork to confirm this. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by ROBERT - 03 October 2019
" I returned the car on the due date and at the due time to Nice airport (10.04) 30th Sept 19. I was told I did not need a receipt because I had taken out full insurance. At 16.00 I received a phone call asking where the car was as it had not been logged in as returned ! I advised them when it was returned and described the operative that refused to give me a receipt. To date and after 6 odd phone calls to indifferent, rude and unhelpful they still have not told me that they have resolved the situation. The stress is unbelievable and their attitude is appalling "
" appalling "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by NICHOLAS - 02 October 2019
" Not the first time I've used auto-Europe and it won't be the last. Easy process, clear information and paperwork, good prices. "
" Good service, no pushy sales, good car, easy admin, attentive roadside assistance when I got a flat tyre.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 01 October 2019
" Yes "
" Small queue had wait 1hr could you put more staff on the desks "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 01 October 2019
" Budget didn't know what level of insurance I had and tried to up sell more cover. Was not clear that additional payment was required for child seat "
" Happy with car and drop off Requested an automatic but received a manual "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DEREK MALCOLM - 01 October 2019
" Great car hire experience, will definitely use Auto Europe in future. "
" Easy pick up and return. A* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 01 October 2019
" See my previous feedback "
" See my detailed previous feed back "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NICE, FR - Reviewed by SHRAVAN - 30 September 2019
" I always find the best car rental deal! what more can you ask for ? "
" Great value, convenient location, professional service ! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 29 September 2019
" Will not be using them again. "
" Had to wait in a queue for 50 minutes. Rep tried to sell me insurance even though I pointed out that I had already purchased it. Said that they would fill fuel at cost price but it failed to mention the cost was a full tank. Then said "I have given you a Renault Scenic, ok?" and then charged an extra 150 euros. When I got to the car it was damaged so I had to take photos and make sure it was recorded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NICE, FR - Reviewed by ALAN - 29 September 2019
" Smooth handling from start to finish. Thank you. "
" Did not like the Jeep Renegade. Too complicated a vehicle and instruction manual in French only. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by PAUL - 29 September 2019
" very easy "
" Very pleased with overall service but prices of child seats should be given on booking and not on the day of collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by TOBY - 28 September 2019
" NO COMMENTS "
" ALL GOOD EXCEPT ISSUE AT DROP OVER WHETHER CAR HAD BEEN FILLED UP CORRECTLY. EVENTUALLY SORTED OUT BY MANAGER "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NICE, FR - Reviewed by JOANNE - 27 September 2019
" Very organised and great communication - will use again and recommend "
" No queue and excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANGUS - 27 September 2019
" ? "
" The drop off is always very slow otherwise all OK "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
NICE, FR - Reviewed by NICOLE - 27 September 2019
" We were scammed £228.63 at the airport for a 'young drivers fee' even though as per your terms and conditions on the voucher state the below: "Young Driver surcharge: Drivers age 18 -24 are required to pay EUR 37.00, per day (maximum EUR 370.00), VAT included, paid locally." I am 25 so was no need to pay this but when calling your helpdesk at the time they said there is nothing they can do as this is Europcar terms - we didn't book through Europcar, we booked through you! We were left with no option other than to pay or be stranded at the airport. This is out of order considering we booked direct through you and there was confirmation on your T&C's that we would not have to pay a young drivers charge as I am 25! I have emailed your complaints department but have received no response please get back to me urgently regarding compensation before I take this further. Please bear in mind I am a loyal customer and always book my car hire through you. Also note I booked car hire through you in April for pick up at Charles De Gaulle Airport and had absolutely no problem with 'young age' and didn't pay any extra fees at the airport. £228.63 is a lot of money which has been taken from my credit card and I am really going to struggle to pay this back in time without incurring extra charges, please can you offer full compensation for this urgently? Thanks "
" We were scammed £228.63 at the airport for a 'young drivers fee' even though as per your terms and conditions on the voucher state the below: "Young Driver surcharge: Drivers age 18 -24 are required to pay EUR 37.00, per day (maximum EUR 370.00), VAT included, paid locally." I am 25 so was no need to pay this but when calling your helpdesk at the time they said there is nothing they can do as this is Europcar terms - we didn't book through Europcar, we booked through you! We were left with no option other than to pay or be stranded at the airport. This is out of order considering we booked direct through you and there was confirmation on your T&C's that we would not have to pay a young drivers charge as I am 25! I have emailed your complaints department but have received no response please get back to me urgently regarding compensation before I take this further. Please bear in mind I am a loyal customer and always book my car hire through you. Also note I booked car hire through you in April for pick up at Charles De Gaulle Airport and had absolutely no problem with 'young age' and didn't pay any extra fees at the airport. £228.63 is a lot of money which has been taken from my credit card and I am really going to struggle to pay this back in time without incurring extra charges, please can you offer full compensation for this urgently? Thanks "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by WILLIAM - 27 September 2019
" All good (see above) "
" Easy process, good price and the fact that the excess insurance was included was a huge plus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUCINDA - 26 September 2019
" I was cross that having purchased Auto Europe's Car Hire Excess Guarantee, I was told by Firefly staff that "it did not apply to them". and was consequently forced to purchase additional insurance from them at a much higher price - more than doubling the cost of rental. A real rip-off. "
" Nothing to add "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEVEN - 26 September 2019
" Will use again ! "
" All good for the money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 26 September 2019
" Normally very good but not much support so far! "
" Have sent a letter complaint direct to your customer service dept . No reply as yet 5 days "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DANIEL - 25 September 2019
" Not bad. "
" On arrival to the checkout there was a cue of about 40 people and we had to wait for over a hour to receive the keys for our vehicle. The vehicle was very good and clean but there was scratches on the vehicle which on return me and my partner where accused of making these scratches on the vehicle and told that there where not on the vehicle check list which the gentlemen had in his hand. Which for I was not Impressed as I can garuntee those sctraches where on the vehicle before we left the multi story car park. After that Experiance I will be tell anyone that I hear is renting a care not to use sixt in the future as basically I felt we was trying to be scammed for a fault that was not ours on which when you come from a holiday and a car drop off is the last thing bar the flight to have this thrown at you was bang out of order and not acceptable. I was utterly disgusted to be accused of this and look forward to a follow up email or call regarding this. I would like to say that if I had made any damage to that vehicle I would be a honest human being and hold my hand up and say but when this is something you haven't done I wasn't please when accused like I was. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MAGGIE - 25 September 2019
" Easy pick up and drop off "
" Easy to book, wish there was an option to add an additional driver whilst booking, expected to pay extra but hit with an additional £100 at the pick up point. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 25 September 2019
" Just OK "
" Contract not emailed as stated. Very slow agent. Car interior dirty No yellow vest No emergency triangle "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by MARK - 24 September 2019
" AutoEurope are fine, Europcar let you down big time and they need to know this "
" The car was fine. The big issue was that we had to wait 110 minutes at the Europcar reception area to get processed. During that time six out of twelve desks were manned, and 43 transactions were processed, an average of more than 15 minutes per transaction. It's either due to system inefficiency or a work to rule by the French staff. I suspect both, there was certainly no urgency by the staff, complete lethargy. This is completely unacceptable, and will mean I am not likely to use Europcar at Nice again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MICHAEL - 24 September 2019
" The vehicle was fine. The prices was ok. Both of these pluses were completely cancelled out by the appalling operation at Europcar in nice, where nobody showed any concern about the delays (approx. 2 hours) customers were experiencing. There was insufficient seating available, so we had to stand for in excess of 90 minutes waiting to be served "
" The pick up process wascompletely unsatisfactory. Insufficient staffing levels to cope with the numbers of people waiting to pick up cars. There was insufficient seating available, so we had to stand for all but the last 15 minutes of waiting time. We waited two hours to get our car. Would not use europcar again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARRY - 23 September 2019
" do not expect to wait so long to pick up a car also advertised as at the terminal but was not at the MAIN terminal ( terminal1) had to get shuttle to terminal 2 as there was a long queue at the office I might as well have booked a cheaper off terminal car "
" on arival to pick up the ca at Nice r the queues to be served were out the door - we waited over an hour to get served - would not use aain this delayed our first day plans "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 23 September 2019
" Very busy on pick up "
" Shame about the delay to get the car very very busy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 22 September 2019
" Enterprise seem to have solved the 'alleged damage' scam. A guage is used. Attitude of staff is exceptional. How refreshing in the car hire trade. "
" Fastest collection ever at Nice Airport. Condition of vehicle scored 8 as vehicle was a subsitute for the class booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PETER - 22 September 2019
" subject to offers "
" Friendly helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TEONA - 21 September 2019
" All fine but could have used some info about how to unlock and start the car which at first was incomprehensible and would have been a problem if I'd been in a hurry. "
" All went smoothly and was glad there was no pressure to spend even more on extra insurance etc which is always a pain - and must be resisted - when tired after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by SALLY-ANN - 19 September 2019
" Picking up a car needs to be made quicker. It takes far too long. "
" Picking Up the car was a nightmare. We waited over an hour to get to the Counter to give our details so we could pick up the car up. It was a total waste of time. This needs to be looked at as drop off is so easy. I understand paper work has to be done. I would have paid a little more to Fast Track which wasn't an option but I know is available. I hate hiring a car for the reason it takes so long to pick up. The other issue is with Insurance. It should be one cost to cover everything at a reasonable price. You charge far too much for full cover when you can get is for £8.00 elsewhere. You shouldn't have to take out separate Insurance to cover the Waiver. The car was very nice and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DOUGLAS - 19 September 2019
" posative all the way "
" every thing went smoothly and pleased to have no quesposative all the way on arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLORIA - 18 September 2019
" See above "
" It seems I was charged €50 onto my Amex card for no reason I can see. I dropped off the car on time with no damage and a full tank. I have not received an email to advise why you would do that? I was asked to sign for return of the car but I could not see anything on the screen.? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 18 September 2019
" I will avoid Avis in future "
" We waited an hour to pick up the car. The registration process once we had waited was tedious, the assistant insisted on trying to sell extra service despite me refusing several times "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by JOHN - 18 September 2019
" Overall very satisfied "
" Trouble free collection and return and reasonably priced hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STUART - 18 September 2019
" Newish car under 30k miles. Drove well. Happy with the service. "
" Great staff and easy enough to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 18 September 2019
" Car was described as nearly new however when collected had many bumps bangs and scratches, If we had driven away with this car upon return we would have been liable for its poor state. "
" Car was described as nearly new however when collected had many bumps bangs and scratches, If we had driven away with this car upon return we would have been liable for its poor state. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by LUKE - 17 September 2019
" Found AutoEurope experience to be excellent just the confusion at the Sixt desk soured the overall experience. "
" All really good apart from Sixt rep trying to push a £90 approx excess cover on me to cover £900 excess. I told him that I'd gone for the highest level of cover with AutoEurope and this didn't change his attitude and carried on pushing this extra cost I had to decline which obviously puts the element of doubt and worry in your mind giving a bad experience. This needs to be clearly communicated either by AutoEurope or the car rental company as the user simply doesn't need this stress after a long flight. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANTONY - 17 September 2019
" Very disappointing for the reasons above. "
" The fuel tank was only half full on pick-up and the car had multiple damage, some of which was not noted on the pick-up sheet. It took 45 minutes to locate a Europcar representative and have these points noted on the sheet. We have used Europcar on many occasions for their quality and reliability so this was a very disappointing experience. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by STEPHEN - 16 September 2019
" The queuing time was very short and check in very efficient. Europecar has definitely improved considerably over the years. "
" The check in was the quickest ever. Everything seems a lot more organised and removes the stress out of that part of the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 14 September 2019
" Relatively easy booking experience and "
" Huge queue at Avis check in at Nice airport meant an hour and a half wait in an extremely hot and poorly air conditioned building, and yet again even with Autoeurope added insurance and also an additional independant policy which they deemed worhtless, they tried to sell me further insurance and 'roadside recovery' (surely this should already be included ?) and were not happy when I didnt do either. I have subsequenlty been charged an additional £109.91, part of which was for my wife as an additional driver, but I have no idea what the balance was for as they have not sent me an invoice or receipt. On the plus side the rental car itself (a Toyota Corolla Hybrid automatic) was excellent ! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KENNETH - 14 September 2019
" All went as expected and as usual..... good selection of car choice and price from auto Europe "
" Always courteous and helpful..... our provider of choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by WILLIAM - 14 September 2019
" I tried to extend my booking and could not. Back and forth between you and Hertz / Thrifty who NEVER picked up the phone. Hertz rep at another agency refused to help saying they had no connection to Hertz at Nice Airport. "
" Car had cracked mirror, drivers side. Damaged consul interior. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
NICE, FR - Reviewed by TARRYN - 12 September 2019
" absolutely enjoyable experience "
" They were very efficient and the entire rental experience was great. we even left a bag in the car at drop off and before we realised they had brought it to us!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 11 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BAREND - 10 September 2019
" Vehicle allocated too small for 4 adults with luggage. Asked for a specific vehicle but was allocated a much smaller vehicle. "
" As a loyal AutoEurope customer, I looked at various options offered by AutoEurope. I chose the Hertz option as it presented the best option for 4 passengers with Luggage, a Peugeot 3008. I was given a Toyota vehicle which was a lot smaller and very difficult to fit 4 adults and luggage. I requested a bigger vehicle but this was declined as Hertz informed me that the Toyota was the only vehicle available. Not a very satisfied customer this time. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by JULIE - 10 September 2019
" Poor service pressure and response form staff - no contract issued via email. Car not in allocated place on pick up and given a larger low quality car "
" We arrived to pressure form the handover staff to take extra insurance- we were allocated a car which was missing from the allocated space thus allocated to another driver. We then went to the booth and were allocated a larger car full of dints and scratches - poor attitude and poor service from staff at Avis - I photographed all the damage as I knew there would be problems on return - I will never use Avis again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
NICE, FR - Reviewed by PHILIP - 10 September 2019
" Was easy "
" On arrival they are dismissive of the excess insurance cover I have already purchased and push hard to get me to take theirs explaining that they are expensive for any scratches etc incurred. They advised the car had been checked and was fine ...i got to the car to find it covered in dents/scratches and had to spend 20 mins getting these items verified by Firefly. On return if you haven't taken their insurance you have to wait in a queue ..which turned out to be 40 mins to get them to acknowledge no further damage. Very poor approach "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ROGER - 10 September 2019
" I always use Auto Europe and find the experience excellent. "
" The pick up at Nice airport was an absolute shambles which took nearly two hours. We were offered four different cars which were no longer there when we went to pick them up. We eventually were given the keys to a car that did exist but when we went to get into it somebody else had already put their luggage into the car. It was only when we got onto the Peage that we found that the car had faulty air conditioning (outside temperature 38C) We had a very busy schedule and long distance driving for the next two days and were only then able to return to Avis (Valence TGV) where the staff immediately replaced the car and were excellent. The return at Nice was very efficient "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by DAVID - 10 September 2019
" I would review your relationship with Hertz. "
" The original car had a fault with the clutch. Trying to change the car in Cannes was an exceptionally poor example of customer service "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by LARRY - 09 September 2019
" Overall an excellent hire "
" Europcar is generally my preferred option when a deal is offered making the price competitive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CLIVE - 09 September 2019
" Autoeurope always if good service and costs matchbthe initial quote. It would be better to add an extra driver when booking at a nominal cost "
" Good customer experience friendly staff efficient pickup and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ERIC - 08 September 2019
" See above "
" Had to wait 1.5 hours for a queue of 10 people in front to be served with 4 people at the desk , outrageous "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 08 September 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by HELEN - 07 September 2019
" Would certainly recommend. "
" Was great from start to finish. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARRY - 06 September 2019
" No "
" You have over charged me by £463.27 I had already paid for the car before I left England £171.44 please refund the over charge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 06 September 2019
" See above, (3). "
" An oldish car with quite a lot of miles and several items of prior damage, not all of which were properly noted in the gloomy multi-storey at Nice. On arrival at Marseille, after a week with no accidents, one of those items was focused on in a dazzlingly sunlit carpark and noted for possible surcharge. We await the outcome. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
NICE, FR - Reviewed by SONIA - 05 September 2019
" Great experience every time. Always seem to be the best value around and very convenient if you need to cancel or change your booking nearer the rental date. "
" Great experience every time. Always seem to be the best value around and very convenient if you need to cancel or change your booking nearer the rental date. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KENNETH - 05 September 2019
" Easy to use website and good product "
" Excellent service, helpful staff and good car. Always our first choice supplier if possible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGE - 05 September 2019
" best ever service yet "
" the car was brilliant and great value. The guy when we collected was so good and great with our kids. the guy who gave us the car seat went above and beyond and fitted the seat and fetched the car for us. excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANNA - 04 September 2019
" Overall very good however the element of the insurace cover shld be communicated with the rental companies as if not shared it confuses all and may casue to some double payment "
" Overall very good however it wld ve nice to have an option of at least two diff cars to choose from "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 04 September 2019
" Great service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MAURICE - 03 September 2019
" Do not use Alamo at Nice airport. "
" After returning the car and being told there was damage to a tyre I found the staff to become quite unreasonable and uncompromising. I had not hit anything when driving the car which could have caused damage. They then went on to charge me 220 euros for a new tyre which would cost £90 in the UK. I feel that they are grossly overcharging for damage which I was not responsible for. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMOTHY - 03 September 2019
" Ok but the guy at the desk was awful when I wouldn't fall for his sales tactics . I had taken out your excess insurance but he was saying it wasn't worth anything and that we only had third party ins and that we needed to pay 160 extra . When I said no he said well don't come back to me after you have signed as you will be refused the cover . He was awful "
" Very aggressive to the point of quite threatening sales tactics. Gave us receipt for car saying diesel when after hour of worry and deliberating found out it was petrol . Good job we double checked . "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KENNETH - 03 September 2019
" Helpful staff if phone with problem and competitive price. Use auto Europe as first stop when looking to hire a car "
" All staff very helpful and friendly. Only one person in desk in car hire centre so very long queue which led to long wait...... could have had more people on desk when lots of flights arrived at same time. We always use enterprise whenever possible "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JANET - 02 September 2019
" Already booked for next time "
" Very happy with everything... already booked for next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HUGH - 02 September 2019
" Got the car we booked and loved every minute. "
" Great experience - friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIGHTON - 02 September 2019
" We've used Autoeurope for many years and happy as a go to place to book a car, also having tried some others. "
" Good car, no problems once picked up, but the longest and slowest queue we'd ever experienced in Nice Airport. An hour we would guess. Several staff dealing with one french person for a long time in a jolly relaxed way, lots of wandering about, and discontent in the queue. However, the person who served us was good and the car was fine.Check back was quick. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GUY - 01 September 2019
" Easy to book and very good value "
" I found the agent at the desk rude and I felt she was trying to blackmail me into paying over €500 for excess protection. I was extremely unhappy with the way the initial transaction took place. I just felt the whole process was a means to try and extort more money off me. There were a number of small scratches on the car. But other than that it was in good condition. The drop off of the car was very easy. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PAUL - 30 August 2019
" Auto Europe excellent as usual "
" Took over one hour to get the car sorted and then a further 15 mins because the car they allocated was not available. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 28 August 2019
" Everything seemed very organised. "
" Only one person was at the counter when we picked the car up and consequently the queue had a long wait to pick up the cars. A second person eventually came but it took a long time of waiting till we were able to book in. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MATTHEW - 28 August 2019
" the price was fine, in fact better than fine, but i has to chase for revised voucher a couple of days before departure which was not ideal given i had booked it 5 months beforehand "
" had to queue to pick up the car for two hours, then mess around to find someone who could mark up the contract to account for the scratches and bangs. Other than that it was fine, car itself was great, drop off was brilliant. If you could sort the pick up times I would definitely use again. But two hours in a sweltering reception, with similarly hacked off customers was not the way I wanted to start the holiday "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by CAROLINE - 28 August 2019
" Auto Europe used to be excellent. However on our recent trip they caused us a major headache. The original booking appeared to have been cancelled and a new one issued without telling us. Not at all satisfactory. We were at Nice airport two hours sorting it out. I have written a formal complaint to auto Europe and as a minimum require my insurance premium to be repaid within 7 days otherwise I will go on Twitter and say what terrible service we were given and further consider issuing proceedings in the small claims court. Most unpleasant experience. I will never use them again unless I receive satisfactory compensation. "
" Eurocar was outstanding. They sorted out the complete mess of Auto Europe who seemed to have cancelled our voucher and reissued a new one with out telling us. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHAUN - 27 August 2019
" I would not use Sixt again unless I get a partial refund for the appalling pick up service. "
" The car hire was extortionate at £410 for 10 days. Despite booking the car we had to wait, with our two young children for over an hour in a huge queue at Nice Airport, in about 30C. This made us late for our arrival at our accommodation which led to more problems there. There were at least two unmanned desks and the whole process was not efficient or comfortable. Sixt need to learn about Lean Processes "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 27 August 2019
" Friendly helpful reception, swift and easy transaction, lovely clean high quality vehicle. "
" Great vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 27 August 2019
" All straight forward & simple. "
" Easy to find, pleasant staff, choice of vehicle Inc larger vehicle (jeep Renegade) at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WHIGHAM - 27 August 2019
" Not at all happy. I was charged almost £400 for 8 days. I barely drove the car. "
" Very unhappy. Had to queue for 3.5hrs at Nice Airport. I have been charged a ridiculous amount for Petrol when I was told at the till there was no requirement to refill. I also had to go and fill up the Ad Blue tank as a warning light came on on the first day of hire. All in all a very bad experience. I won't be using either firms again and will be telling others not to do so either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MARTIN - 26 August 2019
" Car ok - 2 hour queue not acceptable "
" 2 hour queue to collect. High pressure to take additional insurance even though I had already paid for same when booking. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by RUSSELL - 26 August 2019
" Every aspect from reservation to dropping the car off back at Nice airport was very efficient and easy. "
" Everything about our car rental was easy from booking the car to drop off. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 24 August 2019
" Everything was very good. Suggest that you provide a detailed map of the location to help future renters "
" Everything was very good. The only problem I had was trying to find the drop off office after the rental. I think a detailed map of the drop off area with instructions of how to get there from Nice would really help Many thanks Bill Lyons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDWARD - 23 August 2019
" Booking process is easy and clear and good prices. Always use Auto Europe "
" Arrived 4pm as booked, long queue got to desk 5.15 pm. Check in took an age while clerk tried to sell me extras. This is the reason for long queue. Not happy "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 20 August 2019
" See section 3 "
" I had to queue over an hour to pick up the car, which was frustrating. More annoying is the way the staff were very pushy in trying to make me upgrade the car to a bigger one. The first thing they said was that they could do me a better car for "only" 17 euros a day, which would increase the overall cost by more than 50%. I know what size of car I want, please just give me it. If you spent less time upselling, you'd clear the queues faster. What I'd also like is a better idea of what actual makes and models you stock. I get a car that's roughly the size I need, but never the one suggested. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 20 August 2019
" Pick up staff and the car were great. Drop off could've been a bit better "
" People at drop off were disorganised and confusing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARY - 18 August 2019
" The pick up "
" The pick up "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHN - 18 August 2019
" A good experience. "
" Very friendly and fair. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 15 August 2019
" Plenty of booking options "
" Everything was very smooth, friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by SARAH - 14 August 2019
" In fact I've made sure to warn everyone I know about my terrible service. .I called help line and lady on phone was useless...I've had to now contact my credit card company for a refund as this problem was 100% autoeurope fault. "
" Absolute joke. I have you my flight details and they were not passed through. Because of this rental company didn't stay open and didn't get my car.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by FIONA - 14 August 2019
" France car hire costs far higher this year. Deposit very high at 1300Euros. "
" Long queue at check in. Car had multiple damage areas (small). Staff mixed in terms of helpfulness. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by TERENCE - 13 August 2019
" Good overall. "
" Despite this being a newish car I was very concerned to find that on a steep slope the handbrake would not hold the weight of the vehicle with us both in it - our combined weight is less than 140 kilos. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by PAUL - 13 August 2019
" The insurance issue should be clearer when booking so that proper budgets can be made for the holiday "
" Despite opting f9r the more expensive insurance when booking we were pressured to spending another approx 250 euros at check in for more insurance. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ABIGAEL - 13 August 2019
" I've used Firefly once before which is why I choose them again. Would definitely recommend them and use them again. "
" The staff were friendly and professional both when picking up the vehicle and returning it. It was a very speedy process as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 13 August 2019
" Good Company- good cars and staff "
" Good Company- good cars and staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETA - 06 August 2019
" Always efficient "
" I always book with Autoeurope. This is the second time I have used budget this year. Both times the counter staff have tried to up sell insurance and be negative over the alternative that we had purchased. My son who hired through yourself and had included insurance also experienced this. The counter staff said that it was nothing to do with them and if he had an accident we would have to pay ourselves and claim it back (maybe). This insinuation that we maybe would not get it back was said in a way to worry and resulted in my son (and others) phoning for reassurance. I felt that in future if poss I would definitely try and book an alternative supplier! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EARL - 05 August 2019
" Other than the above no problems . "
" Only one small complaint was instantly offered a more expensive car over and above what I had booked which I didn't really want or ask for with an 'alleged really good deal' , bearing in mind you are in a queue you don't have time to think or compare the cost you feel you are being pressured into taking up the offer there and then just to get everything sorted and on your way . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 05 August 2019
" Booking was simple, just be cautious when dealing with the staff at the car hire counter "
" Initial booking was £200, final bill was over £1000 after Avis upgrades. Language barrier meant I didn't fully understand the prices. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by DEVICA - 04 August 2019
" Friendly and efficient staff. "
" Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SOPHIE - 04 August 2019
" It's been over a week since I emailed my complaint "
" I've emailed you a complaint and not received a reaponse "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by PETER - 02 August 2019
" Easy to deal with, a little pricey, like most tourist requirements on the Cote D'Azur, very efficient, so easy to drive out of the airport and more importantly to drive back in was excellent. Fast check in of the car after dropping off. "
" Easy to deal with, there was no que to the service desk, unlike the competition Goldcar where there were many people waiting to book. They are approximately 1/2 price of the usual companies, but I have not heard of any positive reviews with this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 31 July 2019
" Overall very good. Thank you! "
" Overall very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 30 July 2019
" So far everything has been efficient and straight forward. You need an app for the phone for tracking rentals and downloading documents "
" Very bad location at Nice Airport far from terminals. Very long delay at counter on pick-up. Quick and friendly return. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JONATHAN - 30 July 2019
" The office and collection place was inconvenient and poorly signed. The return was as bad in that having been given and told to use it to gain access through the staff entrance (?) at P6 we found that the barrier did not have a slot for the ticket and had to call the office for hem to arrange to lift the barrier. "
" The car was fine "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by NORMAN - 30 July 2019
" First time we have used Autoeurope, will use again! "
" Have often used Interrent and have always been satisfied with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUKE - 28 July 2019
" I have used AutoEurope for every car I've rented for the past 5 years at least. (So probably in the region of 10-15 cars) You always give me competitive prices and usually they are great. However it is al the additional extras, fuel policy, additional drivers and insurance that remain muddy and unclear. Which as a consumer is stressful and unnecessary. I believe the booking document should state clearly these three key issues so there can be no arguments/misunderstandings at the check in desk. The sooner the whole system moves to apps like Zipcar the better. "
" The staff were great, but in spite of me paying an additional fee on booking for 'enhanced insurance' there was no reference of this on the booking form and so was essentially invalid, meaning I was once again put in the position of having to consider paying an additional insurance premium at hire point. So I don't know why I bothered paying this to AutoEurope. The car was filthy and far more damaged than the form claimed meaning a 20 minute delay to find a staff member to inspect it and agree. Again very nice and polite but super busy with the check ins and check outs. It's a shame. I like interrent I've used them before at Nice, I like the fact they are away from the other rental cos and therefore often less busy. I appreciate it was a busy time in the middle of summer but more staff, clean cars and this ridiculous up selling of additional insurance at the counter should stop. 70€ for an additional driver seemed steep too (its not any additional days, petrol, insurance etc just a name on a form. It's a real shame especially as they seem part of Gold Car anyway. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by KIERAN - 28 July 2019
" very good and helpful staff "
" Friendly helpful staff. Entirely positive experience all round with the entire service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 27 July 2019
" Was unable to collect car and new contact was not allowed to collect car despite company emailed to request change of person collecting car . Have lost a lot of money and had to get taxi to Sainte-Maxime where we were staying and had to hire another car causing more expense. "
" I was unable to pick up car as had changed name on contact and staff at Nice would not allowed new contact to collect car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 25 July 2019
" Really upsetting start to our holiday. Charged €180 extra plus €125 fuel deposit. Car filthy. Apathetic check in staff. Whole place felt 'dodgy' "
" Pick up Situated in remote location at airport, shuttle to another terminal then 10 min walk with cases. Lengthy queue. Made to take additional insurance at desk and added charges for going to Monaco (no border crossing) Car absolutely filthy and no help from check in staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by SIMON - 25 July 2019
" Good staff and pleasant car to drive. "
" The staff were very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEVEN - 24 July 2019
" Autoeurope process & service is still great but Avis/Budget are a complete nightmare "
" In France it appears Budget is name only with Avis fronting this operation. Car had significant damage yet still checked out to us (even check in guy said its terrible, this car should not be allowed out. In addition the help desk decided that it was not safe to drive the car with a space saver spare wheel and arranged a 3KM recovery to a garage I had already visited earlier that day and found out they had no tyres to fit this car... Another help desk agent then told us to drive 10KM across town to another garage (no recovery or safety issues mentioned this time) and Avis now have the audacity to bill me £153 for an unrequested waste of time and effort recovery... Unbelieveable "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by STEPHEN - 23 July 2019
" Super little car for dawdling around the narrow country lanes of Provence "
" Efficient friendly and cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NOEL - 23 July 2019
" Very good service. Kiddy is Eurocar. "
" Excellent. Eurocar looked after us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - 22 July 2019
" N/A "
" Very efficient and courteous "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by JONATHAN - 21 July 2019
" We were running late to pick up the vehicle and spoke to auto Europe twice and Interrent once. The first conversation with auto Europe was not particularly helpful and Interrent even less so as they had no ability to contact the branch. A further conversation with Auto Europe was more sensible and helpful and in the end all was OK but this coupled with our difficulties in locating the location made a bad start to an otherwise great rental experience "
" It was an overall good experience however it took us a very long time to find the rental location. Even calling Interrent didn't help to shed light on the rental location at the top of a car park. This should be made much clearer "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 20 July 2019
" The rental voucher should clearly state any excess cover policy bought on the front. I was persuaded to pay for additional cover l didn't need "
" I was told by the desk clerk that l should buy excess insurance. I said l already had one with auto Europe. He said there was no agreement with auto Europe and this had to be done at the desk. This was confusing ad l was certain l had taken a cover out with auto Europe. The rental voucher had nothing on the single sheet to say l had bought extra cover so he said there wasn,t any. However, as he said l would have to pay any excess up to 1000 euros l paid an extra 62 euros "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by GARY - 20 July 2019
" Generally very good.. "
" Easy to deal with.. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MANDY - 19 July 2019
" As above "
" We were very disappointed on the fact we had to queue for 2hrs after coming off the plane to complete our hire car transaction. It would put me off next year when we will be needing to hire a car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 18 July 2019
" I will use you again but find the pick up office very poor "
" Pick up was slow and tedious. Very busy, not enough counter staff. Very hot office "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by DES - 17 July 2019
" Good overall service "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 17 July 2019
" Could have been better. "
" Unfortunately a very rude desk clerk caused a stressful pick up at Nice airport. Was told car had no body damage but on inspection could see scratches and chips on all areas. Aerial missing. Managed to find a representative to record marks on vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by ROBERT - 17 July 2019
" As you will see from the above our experience with Budget has been totally unacceptable and expensive. They do not appear to check vehicles prior to pick up and leave the onnus on the renter to identify damage. On the first vehicle there were three areas of damage to the vehicle which were not recorded by Budget. Our whole experience with Budget, and indeed with yourselves, has been totall unacceptable. We are still waiting for a response from your team for the earlier rental when it was alleged that we returned the vehicle late. We have today sent a letter to the Managing Director of Avis Budget sharing our dissatisfaction. We rent vehicles on a regular basis but would not touch Budget ever again or book through Aut Europe As we have taken the time to share our experience with you we expect a satisfactory resolution to our dispute. "
" During a previous rental we were overcharged for two days rental £264.00 which we did not have. We returned the vehicle on time on 14 June not 16 June. We reported this to you but have had no response from you. Auto Europe voucher number UK4768331-1. During our latest rental we identified damage to nearside front of vehicle not noted by Budget but did not notice a small scrape to alloy wheel hub which we did not do and which was noticed by operative when we returned vehicle and we have been charged a futher £208.09. Sheer profiteering and the sort of behaviour that has given car rental companies a bad reputation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by FRANCIS - 17 July 2019
" Nothin more to say. It all worked out just fine! "
" We have rented Interrent Cars a number of times at Nice and Glasgow and Fuerteventura and have been entirely satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JULIAN - 17 July 2019
" Our ordering and payment process was faultless. "
" Our only issue, and it's a big one, is waiting for almost TWO hours in a queue at Nice airport to see the Budget counter staff! Ridiculous. It shouldn't make any difference the time of day. One counter lady sat there for 20 minutes stapling paperwork together whilst families with children sweltered in the non air conditioned room. It was by far the longest queue OF ANY of the other car providers. When we finally got served we were done in under 10 mins or so once we had said no to the ususl list of upgrade and additional insurance questions you always get. MORE COUNTERS PLEASE!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ANDREW - 16 July 2019
" Why do you take a £1.2k deposit when it's usual to only pre authorise on a credit card rather than take the funds, when refund was processed we received less funds back, possibly due to exchange rate-not impressed "
" Why do you take a £1.2k deposit when it's usual to only pre authorise on a credit card rather than take the funds, when refund was processed we received less funds back, possibly due to exchange rate-not impressed "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MYLES - 16 July 2019
" Auto Europe booking process was easy. Should clarify that the insurance policies are not with the actual car rental firm. "
" Very long queue on arrival, it took in excess of one hour to be served. Tried to add two drivers and surprised this would cost an extra £10 per day. Car was in poor condition, multiple scratches on exterior and inside still had dirt from previous customers. Had to sign the document confirming the condition of the vehicle before I had even seen it. Tried to sell me extra insurance at the counter, despite me already having taken out the excess insurance through Auto Europe. Tried to imply to me that this policy would not be valid as they don't use 3rd party agents. Car (Renault Captur) was poor and under powered, so much so that it struggled to get up hills with 4 passengers and luggage. Return of the car, however, was efficient. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NICE, FR - Reviewed by MARIAN - 16 July 2019
" We didn't have to wait too long but there was a long queue "
" Only drawback lack of trolleys where one leaves the car I am 79 yrs !! Also cost of the automatic very expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALFRED - 15 July 2019
" No problems with Auto Europe but won't chose Budget again. Rather pay more and get a decent service. "
" Very slow at check in desk. Admittedly there were a lot of people not just at Budget waiting to collect a car but the whole process could be speeded up especially when a car has already been booked. Hire car companies could provide extra staff especially when they know they will be busy. Also had a problem with car computer showing that tyres were under inflated when they were at correct pressure. This was a new Fiat 500x "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by ROBERT - 15 July 2019
" No problem with Auto Europe - just Avis! "
" Very disappointed in Nice Airport Avis service. Asked for a manual car and had to go back from car park twice because we were given automatic! Took us an hour extra! Counter staff were rude and arrogant except for attendant in car park who was very sympathetic and surprised that the counter staff kept giving us the keys to automatic cars. Each time we received car keys we were told the wrong bay number also which is why the car park staff had to help us. So inefficient! We hire cars 3/4 times annually and have never come close to this level of ineptitude! The dash tyre pressure light and oil light were on when we got the car but we'd changed so many times that we just took that car. We will never use Avis in Nice again. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by SIMON - 15 July 2019
" Despite poor customer service at pick up on this occasion, this remains good value for money. As a regular customer at this location, a similar delay on my next booking could get me looking at other options even if more expensive. "
" Unaccetably long wait to collect vehicle at pick up - in excess of 1 hour. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by CHRISTOPHER - 13 July 2019
" efficient and good value thanks. "
" the only problem I encountered was checking in to get the key and sign the agreement. I arrived at the rental car area which was chaotic. There was a lack of information , a failure to keep us informed about the wait, the queue was far too long. To take 1 hour, 20 minutes to get the key to the car was terrible , far too long and that gave us problems in getting to our destination on time. Europcar and the other companies should get to grips with this inefficiency at check in. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PETER - 13 July 2019
" see above "
" slight delay at drop off otherwise efficient and good quality car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by ELIZABETH - 13 July 2019
" Nothing further to add "
" Flight delayed so arrived late at car rental depot. Insufficient staff available (probably not their fault as well after midnight) and several before me in queue so waited about an hour for car pick up, finally leaving about 0200 in morning. There seemed to be an abnormally long time for each client to be dealt with. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by SAM - 13 July 2019
" I was mislead at a previous stage, I had paid for everything before collection and selected travelling to Italy but the person in the office when I collected made me pay more (roughly £60) because I was going to Italy, this was a big disappointing surprise because I had already selected going to Italy when booking the car originally "
" I was mislead at a previous stage, I had paid for everything before collection and selected travelling to Italy but the person in the office when I collected made me pay more (roughly £60) because I was going to Italy, this was a big disappointing surprise because I had already selected going to Italy when booking the car originally "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by GENTIAN - 11 July 2019
" Never again "
" Indications very bad.staff very unprofessional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by HELEN - 11 July 2019
" AutoEurope said on the paperwork with my booking that the desk was in the terminal. It was not. See above comments "
" Firstly, we were told there was a desk in the terminal. There was not. We wasted half an hour Googling where the colction point was and calling the phone number, which no one answered. It was a 15 minute walk from the terminal to the pick up point. Desk staff were ok but not very efficient. Was charged for extra insurances, when I thought I had already done insurances with my booking. Wouldn't use again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 10 July 2019
" Overall everything went well with the hire "
" Absolutely fine although there was the usual pressure sale for further insurance cover at 20€+ per day!! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 10 July 2019
" Booking through autoeurope was fine but I never received my email confirmation and had to contact them directly. The whole process was completely soured by interrent and it would seriously make me think twice about using autoeurope again because of this. The car was cheaper than rivals but with all the added hassle I'm not sure that is worth it. "
" Absolute shambles of an organisation. The rental desk is very difficult to find for a start. I waited in the queue for around 45 mins to be served. Several of the people in front of me in the queue where having arguments with the staff about issues with their rental. When I got to the front of the queue the lady at the desk spent more time processing returned vehicles and couldn't serve me. When I was served she told me they didn't have the car I requested, they would give me an alternative. I'd requested an estate car because we were 5 people and needed the luggage space. She offered me a medium sized hatchback car that clearly wasn't what i'd requested or paid for and wasn't big enough for our party. She phoned goldcar to get them to bring an estate car along, "wait outside" she said. 15 mins later there was still no car so I went back inside, she phoned goldcar again, they weren't on their way yet. She had an argument with the guy on the phone and another 10 mins later they eventually brought a car along. The car they had brought wasn't the correct car she had requested so my paperwork didn't match the registration on the vehicle. I went back inside and she said just take the car, she would sort out the paper work. Unfortunately reading the reviews of this company online it seems this customer service is the norm with interrent and will never be using them again to rent a vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAHAM - 10 July 2019
" i booked through carjet and because we were late they cancelled our car, then offered us a car for 80 euros more!!!!! "
" i booked through carjet and because we were late they cancelled our car, then offered us a car for 80 euros more!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by PAOLO - 10 July 2019
" Website easy to use and always receive quick response on booking requesr. "
" I booked several times with Interrent and I always receive an excellent customer service on pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMOTHY - 09 July 2019
" Overall positive and good value I suspect we bought the cheapest car / package We ended up buying extras at the counter which you could probably have sold us for better value a) an additional driver and b) comprehensive insurance (included an additional driver in price). "
" Good people. One negative - in NICE AIRPORT they don;'t have an 'in airport desk' as voucher suggested - actually it is a ten minute walk around the car parks, on the rooftop of Car Park 6, third storey. It is not easy to find. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by NEVILLE - 09 July 2019
" Overall my experience with both the booking and the fulfilment was very good. Thank-you. "
" My experience was very good particularly at drop off as it was very busy but the staff dealt with the return in a very efficient manner. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by TOM - 09 July 2019
" I felt like it was unnecessarily complicated and not well organised. "
" Badly signposted at Nice airport, no presence with other desks. They are located at the top of another multi-storey carpark. Didn't get the car I requested, no chance of using them again. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by DOMINIC - 08 July 2019
" Good apart from the long queue and the additional insurance is expensive. "
" Check in staff very good, but you need more. Very long queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LYNN - 08 July 2019
" I said I may go to Italy on one day and was told it would be €80 so I said I would leave it. She then said very aggressively we will know if you go! I'm not in the habit of lying and was very insulted. "
" Don't book before 10am only 1 member of staff on and I had to wait one & a half hours before I was served! No one on duty when I returned the car at 8pm they were on a break. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by TIMOTHY - 06 July 2019
" disappointed in cleanliness of vehicle on collection. I returned it cleaned. "
" Car was filthy outside on collection. Also as I have separate insurance cover i declined to accept internets insurance which resulted in them placing a huge amount on my credit card which will remain for 5 weeks. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by DAVID - 06 July 2019
" Contacted auto Europe about no emergency equip. In car was told not needed. This info . Was not correct . "
" Brand new car , but no safety equipment ie yellow vest or triangle . Had to contact then go and pick up from another office "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MARK - 05 July 2019
" It was really nice to have sat nav the car was really good to drive "
" The car was dirty when I picked it up so it was hard to spot scratches on it inside was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by EDMUND - 05 July 2019
" Very quick efficient and friendly service "
" Thank you everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 04 July 2019
" See above "
" I was told that on return I should enter the car park by the staff entrance. I was NOT told I would need a code. I was NOT told that, as it turned out, there was a code in very small print on the rental form. (I assumed there would be a system like number plate recognition.) As a result I couldn't enter the staff entrance and finally had to reverse out of it. I then entered the main car park and found myself stuck on the first floor. I ran up the ramps to the third floor to explain what was happening and the staff member treated me in a hostile and unhelpful manner when I asked for someone to come and help me. He even said to me (aged 68) 'You are an adult, sort it out yourself.' I then had great difficulty extricating myself from the main car park as the gate I was using turned out to be malfunctioning. Finally I got the car to the third floor. I very nearly missed the flight. I thought the way I was treated by the staff member who was so rude to me was a total disgrace. The counter staff when I collected the car were fine - EXCEPT that no-one told me about the code. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 04 July 2019
" I suggest you introduce an alert if a cheaper offer appears after booking. "
" Long queue at Nice Airport to collect the car, so long wait. Not the same at other desks. Very nice lady dealt with me. To speed up the process I had all my docs ready, and told her I was not interested in any EXTRAS, such as insurance on the EXCESS, but I could not stop her wasting time going through the whole sales pitch, which just slowed down the process for me and everyone else in the queue. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 03 July 2019
" No problems with online experience. "
" Staff friendly, car new and clean but had to wait an hour and 15 minutes to be served at the desk when collecting vehicle. This was the only problem, but a frustrating one when trying to leave the airport and enjoy the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 02 July 2019
" Very agreeable service from Auto Europe. Great selection of cars and I have used them for 10 years without problem. "
" All good, Car excellent and staff very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 01 July 2019
" I have noticed that I was charged £43.11 to my account on 28 June but am not sure what this charge is for. Please explain. If there is a justification for the charge, I apologise for the negative comments and am happy to give updated feedback. Best, Martin "
" I have noticed that I was charged £43.11 to my account on 28 June but am not sure what this charge is for. Please explain. If there is a justification for the charge, I apologise for the negative comments and am happy to give updated feedback. Best, Martin "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JAMES - 30 June 2019
" Staff friendly and helpful. "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 29 June 2019
" I always already recommend you to friends and family. That is a review in itself! "
" Antoine was efficient friendly and kind at Nice rental office. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TAREK - 28 June 2019
" This company works By offering fake cheap online quote and then try to force customers to buy extras at the check-in desk. They desperately almost threatened me and other customers at the desk that we would have to buy their extra insurance and fees for crossing the border to Italy which is only 40 miles away And fees for going to Monaco. On returning the car,, This company has a separate carpark from all other rental agents, which is not signposted at all and it's extremely difficult to find even when I marked it on my GPS. I wasted an hour trying to find the return site Then I had to park the car elsewhere and walk to their desk and had to get someone from the front desk to show me where the entrance is, otherwise I could have lost my flight. "
" This company works By offering fake cheap online quote and then try to force customers to buy extras at the check-in desk. They desperately almost threatened me and other customers at the desk that we would have to buy their extra insurance and fees for crossing the border to Italy which is only 40 miles away And fees for going to Monaco. On returning the car,, This company has a separate carpark from all other rental agents, which is not signposted at all and it's extremely difficult to find even when I marked it on my GPS. I wasted an hour trying to find the return site Then I had to park the car elsewhere and walk to their desk and had to get someone from the front desk to show me where the entrance is, otherwise I could have lost my flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by NICHOLAS - 28 June 2019
" Nothing to say "
" We had to queue for over an hour to collect our car when we arrived in Nice. The queue was massive and moved very slowly. There were 2 people working behind the counter and another member of staff who appeared to be stood around doing nothing. Would rather pay more to queue less. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANGUS - 28 June 2019
" Auto Europe have been good at communicating, but could be faster and did get the insurance cover payment made eventually (again this could have been faster). Overall pretty happy with Auto Europe, not happy with Goldcar! "
" The company should take more care to check vehicles before customers drive them away. At the start of this rental I checked the car and found a very large scratch on the rear wheel arch, which I reported to the employee and it was registered appropriately. However, I did not check closely enough the alloy wheels and did not notice a scratch on one of the front wheels. This was damage that was NOT caused by me and unfortunately I had no way to prove it, so it was registered as my fault on return and Goldcar have now charged me 420 Euros - that is outrageous. I complained at Nice airport and the manager said there's nothing he could do, but that I had insurance via my Auto Europe rental and could claim it back. This seems like a very callous practice by Goldcar whereby they do not spend the time to do their own checking of cars in the hope that customers will not pick up damage when they are checking the cars at pickup, just so that they can charge them on return when it's not their fault. Goldcar should accept some form of responsibility for this and take more care in checking the cars for damage before they hand them over to customers. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NICE, FR - Reviewed by JONATHAN - 27 June 2019
" Would recommend "
" Efficient friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 24 June 2019
" N/a "
" Amount to secure vehicle in credit card was twice that expected through Auto Europe info "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by SUSAN - 23 June 2019
" Car Rental Centre at Nice Airport very busy and chaotic "
" Pick up at the car rental centre could be better. Very busy and chaotic. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KIRBY - 22 June 2019
" It would be easier if there was a bus drop off at car hire at NICE AIRPORT. "
" Very easy to use but why is insurance alway extra at pickup? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DERRICK - 22 June 2019
" Cheapest by a long way and was perfectly fine "
" All good, the Interent Nice airport pick up and drop if away from the others but once you know what you are doing it is fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MARTIN - 21 June 2019
" get a great deal "
" worked well, no waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 21 June 2019
" Very reasonable rates "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 21 June 2019
" Found using Avis Budget not as pleasant an experience as using Europe car "
" On collection I was asked and refused to pay an additional sum for the type of car ordered.I was then allocated a different size of car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JOHN - 21 June 2019
" Happy with auto Europe.. "
" Slow staff at collection point. Sent to wrong car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by CAROLE - 20 June 2019
" Much better than the hire car experience I had in March with a hire car. "
" Generally good but as I couldn't find the petrol station at the airport I had to return the car without a full tank. Only by about 20euro worth. I have been charged £57 which is more than a FULL tank, I think this is over the top.£ 35 would be fine but not the amount I have been charged. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by DMITRY - 18 June 2019
" Absolutely horrible experience. First of all, there's no specification which terminal the car needs to be picked up from. I arrived at terminal 1, went to Hertz stand, and they informed me that I need to go to Terminal 2 to collect the car. Extremely not convenient when you are travelling with 7 other elderly people with a lot of luggage! Why couldn't this be made clear in advance that the collection is at Terminal 2? Secondly, I reserved Mercedes Vito, and I was given Nissan car. This is not the same standard car, and obviously Nissan is much, much worse than Mercedes. Thirdly, when I collected the keys for the car, the person at the desk told me that there were only 2 scratches on the car, and that if I find more scratches, I need to take a photo. When I found the car in the parking lot, it was squashed by other cars so tight I could barely open the door to get in, not to mention going around the car taking photos of all scratches and dents that were not listed. Anyhow, I noticed that the car had a lot of scratches and dents all over it. I took several photos. When I returned the car at the end of my rental, the person checking the car noticed a dent on the rear door. I had photos of all other dents around it, but didn't manage to take one of this particular dent. The person then offered me to bribe him and pay 50 EUR in cash so that he writes there's no damage in the report! If I refuse, he would then mark it as damaged and he informed me I would be paying a lot more to Hertz. I had no option than to pay 50 EUR in cash to this person and leave. What a shocking, shambolic experience! "
" Absolutely horrible experience. First of all, there's no specification which terminal the car needs to be picked up from. I arrived at terminal 1, went to Hertz stand, and they informed me that I need to go to Terminal 2 to collect the car. Extremely not convenient when you are travelling with 7 other elderly people with a lot of luggage! Why couldn't this be made clear in advance that the collection is at Terminal 2? Secondly, I reserved Mercedes Vito, and I was given Nissan car. This is not the same standard car, and obviously Nissan is much, much worse than Mercedes. Thirdly, when I collected the keys for the car, the person at the desk told me that there were only 2 scratches on the car, and that if I find more scratches, I need to take a photo. When I found the car in the parking lot, it was squashed by other cars so tight I could barely open the door to get in, not to mention going around the car taking photos of all scratches and dents that were not listed. Anyhow, I noticed that the car had a lot of scratches and dents all over it. I took several photos. When I returned the car at the end of my rental, the person checking the car noticed a dent on the rear door. I had photos of all other dents around it, but didn't manage to take one of this particular dent. The person then offered me to bribe him and pay 50 EUR in cash so that he writes there's no damage in the report! If I refuse, he would then mark it as damaged and he informed me I would be paying a lot more to Hertz. I had no option than to pay 50 EUR in cash to this person and leave. What a shocking, shambolic experience! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by HENRY - 17 June 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 08 June 2019
" The only downside is that a jacket was accidentally left in the car. We have phoned but were unable to speak directly to the branch/airport office. We have not heard anything further although we were promised a return phone call. "
" The car was easy to pick up, a bit of a wait at the desk 20 mins, then another 5 minutes in the car park. The staff were very helpful and spoke excellent English. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 07 June 2019
" No problems "
" Very good service and good car but a little pricey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 29 May 2019
" Excellent "
" Excellent service through Europe Car and new vehicle very help full staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 28 May 2019
" Couldn't find the check in desk because there were no signs for Keddy. "
" No signs for Keddy at the collection desks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 27 May 2019
" After taking out excess insurance with Auto Europe, Sixt told us it had an excess of 900 Euros, so it was better to take their excess insurance too. I will never take out a polocy with Auto Europe again "
" After taking out excess insurance with Auto Europe, Sixt told us it had an excess of 900 Euros, so it was better to take their excess insurance too. As ever, after an early morning flight, tired and wanting to get on with the day, we concurred, I feel so cross now that we didn't take out a policy with Questor as we usually do, and will very definately do next time. Feel really really cross that we allowed ourselves to be suckered in "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
NICE, FR - Reviewed by ROBERT - 26 May 2019
" Good value for money. "
" Good value for money. Some difficulties with finding and returning the car rental location. Car was partially dirty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
NICE, FR - Reviewed by NORMAN - 26 May 2019
" Based in the poor reviews especially with the supply company's auto Europe use "
" Booked online whilst on holiday in France immediately realised that neither myself or my wife had a credit card on us, had to wait for the office opening then was told nothing could be done, referred to the supply company who referred back, i offered debit payment in full for deposit or cash which was not acceptable. Because booking as within the 72 hour cancellation then no refund even though office contacted within hours after booking, it would have been immediately after booking if it was open. I total accept that it was part of T&C to have a valid credit card but would be helpful to have a warning before confirming booking and taking payment if there are no alternatives. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by GAETANINO - 25 May 2019
" It was a very annoying and frustrating experience. I will never book with interrent again. "
" There is nothing to share. The desk was closed at 9.00 pm I was unable to pick up car and had to Rent one from another company. I was not prepared to wait in the airport until the following morning. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by GEORGE - 25 May 2019
" I have taken up a query about my extra charges from Budget with Autoeurope. I only hope they can sort out. This is not the first time I have been duped by Budget at Nice airport. "
" Once again offered a very poor vehicle in the category I had booked even though they were very quiet at that time of moment. Overcharged for a decent car. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 24 May 2019
" Why have stupid boxes in the form that must be filled in when I have nothing I want to say? "
" Excellent. Quick to pick up. Quick at drop off. Car was reliable. Price was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JOHN - 21 May 2019
" Unfortunately, because of a dates mix-up, I didn't show up. But my mistake was dealt with very well by Auto Europe. "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CONALL - 19 May 2019
" See comments above. "
" I paid for additional cover for damage to bodywork etc But There was no Thrifty rep at Nice Station and I was referred to Hertz who denied any knowledge of extra cover . I was asked to pay extra for the same cover by Hertz. As I had already paid Thrifty, I refused to pay this extra sum. Can you explain? "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by MIKE - 17 May 2019
" Would always prefer Firefly on service throughout. "
" Excellent service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARION - 10 May 2019
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by LLOYD - 10 May 2019
" As above "
" Car had lots of damage not mentioned on the contract. On returning the vehicle Avis tried to claim each area of damage. luckily we had photos to prove original condition. However, it felt extremely dishonest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by VICTORIA - 10 May 2019
" Small print regarding extra charge for taking the car over a border would be my only complaint. "
" Service was professional and very quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEREMY - 09 May 2019
" Faultless and even got an upgrade "
" The girl on reception, the guy who showed us around the car and the guy who took the car back at the end of the holiday were all amazing! They had all obviously been to the same school of customer service. Their friendliness was very refreshing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 07 May 2019
" Worked well Eurocar. Only minor thought for you. Make extra charge for driving in Italy as well as France which was almost the cost of the hire more prominent on your web-site please "
" Excellent except over hour wait before could start process and more importantly asked me to sign for condition of the car BEFORE they would let me inspect it. The paperwork they asked me to sign was wrong it was more damaged than they said. on the positive side all went well and they have confirmed no contra charges but I did worry I had to sign for the condition of the car unseen. Also of course hard sell to take even more very expensive insure but I did expect that "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 03 May 2019
" I have never had any significant issue with Auto Europe, the website is efficient and on the odd occassion an amendment to a reservation has been necessary it has been done efficiently. My impression of Auto Europe has however declined because of this experience as I doubt I am alone in being treated like this by Avis so AE must shares some responsibility for not bringing Avis into line. "
" Collection process was speedy and I was offered the choice of a Renault Twingo or a Fiat 500, I opted for the Fiat 500 as that is what I had booked and I was familiar with driving one. It only became apparent later in the process that it was a cabriolet which I didn't really want (noisy on the road and a small boot opening) but accepted it. The assistant ran through the agreement 'on-screen' and all the major data was correct but I wasn't told that they considered this an upgrade I would have to pay extra, this only became apparent when I had time to read the single page paper contract they gave me at the desk. I was told the car was new with no damage but it had over 15,000 k on it and had many small but not registered scratches, far from being new this was the highest kilometerage car I have ever had from Nice in 11 years of renting. They promised they would email the full contract to me but this did not arrive and in any event it is not a good idea having no paperwork issued at the desk as it may be difficult to satisfy the police in France or Italy that you are legally in possession of the car. The car clean and was fine throughout the hire and the return process was without problem. I now see they have debited my credit card with a charge of 183.57 euros on top of what I considered a very expensive hire in the first instance - being about double what I am used to paying for Nice car hire on a Group A car. The excess charge only includes an upgrade I didn't request or know about intially, Location Surcharge and Vehicle License Fee both of which were included in the lump sum prepaid hire - I have already raised a query on their online system and shall vigoursly reject any additional charge. This is my first experience of hiring from Avis and will be my last, this organisation appears to be a short distance from fraudulent in their actions and in my opinion is setting back the car hire industry a few years. I have had odd issues with Europcar over the years and the many hires I have had with them at Nice, but they were always sensible in the end and rectified their errors but they never tried anything like Avis have and that includes giving one or two Group upgrades for free on occassions when they didn't have the Group car I had reserved. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ALAN - 02 May 2019
" At just over £10 per day over Easter to get the latest Peugeot 208 model with all the extras including navigation from a top ranking company was simply incredible. "
" Excellent car and amazing value. Staff were very helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WARWICK - 30 April 2019
" Generally a good experience "
" Everything was perfect, your team were professional and the car was clean and the process was efficient. The return was also efficient. We chose enterprise because they were the best value for money on this occassion. I hope your prices remain competitive for the next time we book! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 30 April 2019
" Overall good "
" Counter staff person was not helpful at all, it seemed like a big chore to get. Not a good first impression "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACEK - 29 April 2019
" as above "
" Lady who provided a car said we can get extra insurance free of charge, but when we returned the car we were charged over 70 euros - otherwise would be very satisfied "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NICE, FR - Reviewed by SARAH - 27 April 2019
" Thanks "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MAURIZIO - 26 April 2019
" great kind service, hassle free "
" Smooth process, everything worked well, they had two cars I could chose from, both in excellent conditions, the service was fast, courteous and impeccable. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SARAH - 24 April 2019
" The only down side is that they try and persuade you to get a bigger car at the desk. If I had wanted a bigger car I would have booked one (and paid more!). "
" Very well organised and efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 24 April 2019
" overall excellent. However please see above Thank you "
" The gentleman that helped us with the car was extremely helpful. He very helpfully put the address into the Sat Nav that we where going to. However further on into the journey it became apparent that the previous settings had not been changed and the Sat Nav was set to avoid toll roads and motorways. This cause us to have a further added 3 hour journey. Also the car had a rattle when travelling at 50 kilometres and over. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by DAVE - 20 April 2019
" Auto Europe very easy to deal with. Avis: Car great. Pick up was very slow, over an hour wait. Tried to get me to upgrade even though I reiterated that I needed a small car. Then the car they allocated me was too big so I had to change. Tried to get me to pay for extra insurance even though I said I had my own. Drop off very quick and efficient. "
" Car great. Pick up was very slow, over an hour wait. Tried to get me to upgrade even though I reiterated that I needed a small car. Then the car they allocated me was too big so I had to change. Tried to get me to pay for extra insurance even though I said I had my own. Drop off very quick and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHANIE - 16 April 2019
" Got there in the end - however had to push to get you to amend the driver, as I had forgotten my driving licence. If I hadn't have pushed I would have had to make another booking or pay for the car with the rental company. The one girl with Hertz was a star - also without her it would have been a different story. "
" The girl who eventually served us was a star - her can do attitude was very refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTONY - 14 April 2019
" I have already recommended them. "
" Have used Firefly about 10/12 times now and have always found them perfectly straightforward and efficient and they don't try to sell you extras that you don't need/want. English speaking staff are always courteous . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by MARC - 13 April 2019
" Don't be so silly as to make comments mandatory! "
" Check-out service was unacceptably slow. And car had several bodywork flaws that we unrecorded, which is also unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MICHAEL - 11 April 2019
" please see above "
" car and quality of service very good. BUT charges discovered on my bank statement following return if car, undamaged and with full tank: 4 days rental paid in advance extra excess insurance 19 euros perday= 76 euros 2nd driver ? 12 euros per day = 48euros total 124 euros but my my card has been debited twice|: 1. 298 euros 2. 76 euros total extra costs 374 euros I will try to contact them to query. Can you help? Thank you "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 30 March 2019
" Auto Europe rates are excellent "
" We arrived mid-afternoon on a flight which took 1 and a half hours. We waited almost that long before we were able to pick up our keys for the car. There were seven desks but only two staff. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 30 March 2019
" Used Auto Europe many time before never had any problems even when we once had to cancel late due to bad weather and on another occasion make a claim on the insurance. "
" Had to call out their Assistance when car would not start in a car park. They were extremely helpful calling out an engineer and keeping us informed of what was happening. Only comment was that we knew we needed to pay extra locally for an automatic car but because you don't return to a desk at Nice we did not know what the charge would be. An amount has been taken from our credit card which does not relate to what we were expecting (fortunately less) but a final statement/account would be helpful so we know for another time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DAVID - 29 March 2019
" After numerous car hire in Spain (not with yourselves) we were pleased to experience smooth transaction from pickup to return Very pleased. "
" Very polite and efficient at pick up and at reception. offer of choice of vehicles which we did not anticipate, although we stayed with the initial booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 29 March 2019
" As above "
" Fantastic no queuing absolutely perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JOHN - 29 March 2019
" No complaints with the service from Auto Europe "
" When I declined their offered additional insurance, they became almost aggressive as to the repercussions of taking the insurance "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by COLIN - 28 March 2019
" easy to use often recommended to friends and rental clients "
" Ck in slow or very slow. only 2 Staff but not many clients, yet took almost an hour to get car. new electronic contract difficult and slow to follow. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 28 March 2019
" see above "
" No complaints at all. The staff at both check in and check out were friendly and efficient and there was no queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SARAH - 27 March 2019
" Very efficient at extending my rental period as I missed my flight with complete road closures due to Macron and xiJinping's visit !! "
" Not much queuing . Great hybrid car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NEIL - 26 March 2019
" I love AE..................good value and very flexible for changes/cancellations! "
" I was unhappy to be charged €74 for roadside breakdown assistance on this hire. In 10 years of hiring cars at Nice Airport, this is a first-time! Surely these cars are all near new and covered by manufacturers' assist schemes? "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by ANDREW - 26 March 2019
" As above "
" Queue too slow at the airport (30 mins to serve 3 people) and counter staff dithering and chatting away with each other about other things! Person who served me was trying to work hard though but was being let down by hardware (touch screen would not work). Check in good - just abandoned car as in a hurry due to motorway being blocked. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 23 March 2019
" Good throughout "
" Enjoyed driving the Fiat 500 Pick up and drop off both efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EWEN - 20 March 2019
" Good website for booking "
" Staff very friendly and professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by ANTONY - 14 March 2019
" Overall very good. Will use Keddy again. "
" Courteous, professional staff. Car had multiple scratches to bodywork, but was mechanically sound and did the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by GEOFFREY - 10 March 2019
" None "
" I have none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 06 March 2019
" This time both bad and expensive "
" Shocking and have complained through your form and sent receipt and heard nothing back. Suggest you remove firefly from your operators list! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NICE, FR - Reviewed by TIMOTHY - 05 March 2019
" Overall experience OK - Car was quite high mileage 60K plus with many scratches on bodywork. several not highlighted. Staff were pleasant - marred by a long wait to pick up car. Only 3 counter staff active "
" Very long wait time to pick up car. Also a very hard sell to upgrade insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANDREW - 05 March 2019
" See above "
" All good except the Gold Rewards scheme which does not seem to work with AutoEurope despite a prompt during the sign up process. This needs to be sorted - not sure who is at fault, you or Hertz. Staff acknowledged the issue and checked me in at the Gold desk anyway but I was unable to use the refuelling scheme. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PIETRO - 02 March 2019
" very satisfied "
" very good, drop-off employees very kind "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 01 March 2019
" Less than £60 for 4 days car hire in Nice. Can hardly complain! "
" very quick and courteous staff on both pick up and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 25 February 2019
" Exceptional service "
" Excellent vehicle and extremely professional staff and service. Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FERGAL - 25 February 2019
" Regularly use AutoEurope for booking rental cars and up until now it has always been perfect. My problems this time had nothing to do with autoeurope "
" When I arrived to PICK Up my car, the Hertz agent, Samuel, refused to give it to me as I was an hour early. He claimed that since it was paid for in advance, he was unable to release the car to me until the allotted time. I pleaded with him and he told me that it was a system control and he could not override it. And I should come back in an hour. I then phoned AutoEurope who said they could not help. I phoned Hertz reservations who told me that this was not a system control. so after 30 minutes of calls, I noticed that Samuel had gone for a break. I went back up to the Hertz counter and the person working, Oliver, had no problems processing my reservation and I was provided a car within minutes. That was still 30 minutes early to the booked time. So basically, for some reason, Samuel decided to mess me and my family around for no reason except his own amusement. Very, very disappointed with Hertz and will not use them again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by SIBYLLA - 25 February 2019
" I find Firefly at Nice airport to be a friendly and efficient company. "
" I always find the Firefly staff to friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAWEL - 23 February 2019
" New car, great service! "
" Very friendly staff, great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 22 February 2019
" We were bumped off our flight to Nice, through no fault of our own (oversold flight) and therefore did not arrive in Nice on the correct day. We contacted both Hertz and Auto Europe to let them know, but pick-up was extremely slow, and then unhelpful. We were told our booking would be cancelled, and we would not be entitled to a refund or a replacement car. We tried to re-book but the prices were unaffordable, we had to travel to San Remo to find a car at an affordable rate. "
" We were bumped off our flight to Nice, through no fault of our own (oversold flight) and therefore did not arrive in Nice on the correct day. We contacted both Hertz and Auto Europe to let them know, but pick-up was extremely slow, and then unhelpful. We were told our booking would be cancelled, and we would not be entitled to a refund or a replacement car. We tried to re-book but the prices were unaffordable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAIN - 20 February 2019
" good web site "
" good and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JAMES - 20 February 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 14 February 2019
" Call made to call center unhelpful. "
" Had a puncture and managed to swap the tyre with the temporary space saver tyre. However, as this occurred on the first day of rental some 100 kms away from the pickup point there was no contact details to advise of what to do regarding a replacement vehicle. Tried phoning numbers given but to no avail including your number which was not helpful. Ended driving back to the pickup point to replace vehicle, this cost a day from my plans. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 2
NICE, FR - Reviewed by ANGELO - 10 February 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 29 January 2019
" Good "
" Very good, but although gauge registered it was full of petrol on pickup in fact the gauge moved down very quickly after a few kilometres so it probably wasn't full at the beginning "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 28 January 2019
" Good service "
" Suited our requirements just fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 28 January 2019
" Excellent value. "
" At this time of year pick-up and drop-off is quick and efficient. However, in busy periods I've had to wait well over an hour to collect the car, and in very poor conditions - nowhere to sit, nowhere to shelter from the sun etc, and I would certainly not be recommending Interrent to anyone in the summer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by BERNARD - 25 January 2019
" Always first class, simple procedure and great value. "
" We paid a small sum for an upgrade to an Opel Insignure we got an Astra. The car was dirty on the outside. Offered free 2nd driver/upgrade next hire "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PATRICIA - 24 January 2019
" no issues "
" Very helpful staff, no wait, clear instructions, clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EDWIN - 24 January 2019
" The AutoEurope service is good but you need to think about recommending InterRent. "
" The excess damage waiver insurance was extortionate and we were advised by the counter staff that the minimum charge for even a scratch was €250. Given that the car had done over 7000kms, this is ridiculous. When we looked at the car, it had numerous scratches and dents that were not marked on the damage report. We only saw them because we collected the car in daylight. If it had been dark, we could have missed them and been faced with a huge bill. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by GARY - 23 January 2019
" ok "
" Not great "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 3
NICE, FR - Reviewed by CATHERINE - 19 January 2019
" I am a longstanding client very satisfied with the whole experience every time, thank you "
" They are not easy to find on 3rd floor of parking 6 in Nice, badly signed, but now I know it will be easier. The little car was fine but dirty outside having been left in the elements and more inconvenient there was no water in the windscreen washer, I did mention it to them when I left the car and they took good note of it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANDREW - 14 January 2019
" None "
" Impossible to cont Act them by phone or email "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 13 January 2019
" See previous comment. "
" Thierry and his colleague were charming, helpful and a pleasure to talk to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 10 January 2019
" Very good value hassle free car rental probably the smoothest I've experienced, I will definitely be using them again. "
" The young girl behind the counter when we collected the car was most helpful and very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 10 January 2019
" We have a general complaint about the fact the desks for the hire cars close down after 17.00 hr in terminal 1 at Nice airport forcing passengers to take them and all their luggage on the shuttle bus or now the tram to terminal 2 and the hire car offices are the other side of a large car park, not very easy after a long day traveling. Thanks "
" No Problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 10 January 2019
" easy "
" great price and booking process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 09 January 2019
" Never had a problem with Auto Europe and I have always found their customer service excellent. "
" Interrent is now part of GoldCar, I recently rented a car through GoldCar and despite the GoldCar representative confirming the car was returned in the same condition as when rented out, they tried to put a charge on my credit card of circa £220 for "damage" - which my credit card company disputed and the claim was rejected. So I am very wary of them and their sharp practices. Upon renting the vehicle I was provided with the normal pre-printed sketch showing the dents etc. There were 3 "x" on the document, upon looking carefully at the car I noted a further 10 scratches and dents. As I walked back to the rental office the representative (who saw me looking very carefully at the car) immediately said to me "Ah you noticed all the scratches and dents". He accepted all the additional "x's" I placed on the form without even inspecting the car; so I believe I was being set up for a large claim. Upon returning the car, I asked the 2 people there to confirm that it was returned in the same condition as when rented out - both said they did not have the authority and I would have to wait for their colleague. 10 minutes later he appeared and confirmed in writing there was no problem with the vehicle and wrote "RAS" on the form (French for returned OK). I would further add that after renting the car, they send an email with the original sketch re the condition of the car which of course is incorrect as they should send the sketch with all the marks, which is a little misleading and again bad practice (in my opinion). Given I have an annual zero cost excess insurance policy I have no problemu sing a cheap and cheerful company like Interrent and Firefly but it is the hassle factor which is annoying. But if you can put up with this, then paying 1/3 of the cost with Sixt etc. is good value. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NICE, FR - Reviewed by CAROLINE - 08 January 2019
" Auto Europe should be aware of how incompetent Interrent are and should not consider using them in the future "
" I would advise anyone thinking about car rental through Interrent to not do it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by BRUCE - 07 January 2019
" I have found over years of using Auto Europe that they will always go out of their way to make your car hire a pleasant experience ....they have never failed me "
" Professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALISON - 04 January 2019
" Always had good service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTYN - 03 January 2019
" Internet site easy to navigate. "
" Interrent now not in main car rental building so not convenient. Car very damaged, tyre pressure warning light remained on all the time(I was told to ignore it). May have been the cheapest at the time but did not make up for the poor vehicle etc. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NICE, FR - Reviewed by JOHN - 30 December 2018
" I always use Auto Europe for car hire. Always had a good experience. Cost is competitive and service efficient. "
" Flight was delayed from London to Nice and got to to the budget desk at 0100. Desk staff were courteous and efficient. Very impressed. Almost new economy car provided. Everything was good. Check in was also efficient. Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICK - 24 December 2018
" will use you again "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KENNETH - 23 December 2018
" Refer to my previous comments about Interrent, no problems with Autoeurope. "
" All the years using Auto Europe and this is the first time I have complained. I rented on the basis they were 'in terminal'. Arrived at Terminal 1 to find I have to take a bus to Terminal 2. Then I find I have to take my luggage through car park 5 to a different car park for the rentals. I then find Interrent is in Car Park 6. Then I find that Interrent belongs to Goldcars who I will not use. I booked assistance with the airline for my wife who has limited mobility so this was a very painful experience for her. I do not blame Autoeurope for this but I am very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 21 December 2018
" Extremely good value. "
" Car dirty, smelly. No screen wash. Front tyres nearly bald. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by PETER - 19 December 2018
" Ok as always "
" Nice new car. Some transport wax still on mirrore and rear screen. Had to wash to get good visibility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANDREW - 12 December 2018
" Very easy from start to return thank you "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHEN - 03 December 2018
" See above "
" As so often there was a lot of pressure to buy the extras, particularly the damage insurance, and upgrade the car to a more expensive category! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by JOHN - 03 December 2018
" Excellent price for this rental but again, this depends on the time of year, "
" All depends on the time of year. For my November rental there was no waiting time for the pick-up. In summer, it took nearly two hours. But at both times the drop-off was very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ELIZABETH - 01 December 2018
" Very easy to use and always good value "
" Prompt and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by GAETANINO - 01 December 2018
" Fast and easy transaction. "
" As always great service. Polite and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 30 November 2018
" Pleased with Auto Europe but would not recommend Inter rent - unfortunate as have used company at least 6 times in past 5 years. Also inconvenient that new site premises have moved to public car park with little cover when raining. "
" No warning triangle or high vis jackets in car and when notifying staff they stated that none were available. On turning on ignition warning light showed that tyre pressures had to be checked and/or reset. Told by staff that no need to worry as warning light would go off after driving car for a short period. (Not the case and had to res set ourselves ) "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by CLAIRE - 30 November 2018
" Smooth pick up and drop off "
" As expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ENDA - 29 November 2018
" Tres bien "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 29 November 2018
" A very good car hire company "
" I was very pleased with their service. Their staff at both check in and check out were very friendly and helpful and the car they gave me was in very good condition.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARNEY - 28 November 2018
" I am a frequent long term renter in Nice. I really wish I had a long term option to rent for months rather than weeks. I have recommended Budget to all of my visiting friends. "
" Budget is consistently excellent- everything is fully automated at check in and check out. Staff are delightful. They are more expensive than other rental companies but their service and demeanor are superb. Bravo Budget! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 27 November 2018
" Goldcar was a very pleasant experience! "
" It was out of season on the French Riviera, so everything went smoothly and quickly at pick-up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALAN - 25 November 2018
" Overall I like the revised search experience, but I don't like the fact that the compact class is bundled in with very small cars in the "small" category. This does not suit a European audience. "
" Very efficient pick up and drop off. One item of minor damage was not listed, but I took a photo and this was accepted without problem on my return. I book very regularly with Hertz because I trust them to behave responsibly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ROBERT - 22 November 2018
" Car OK, a Renault so I wasn't particularly impressed. No fuss on return and no pressure to take out collision damage waiver insurance. "
" The Firefly office in Nice is in Terminal 2 which is a bus ride and a long walk from Terminal 1. It is separate from the other car rental companies so quite difficult to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 20 November 2018
" I think it would have been helpful if Budget had been notified that we had taken out insurance with you, it would have saved problems. "
" Tried to sell extra insurance costing 1000 Euros, not able to tell us what for. On return, damage from high kerb, was told it would cost 600 Euros. I don't believe they would ever repair it. I feel that it was a con!. The return procedure was disgusting, no help for old failing people who had booked assistance, I had to walk long distance to get help for my wife. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by MICHELLE - 19 November 2018
" ........................ "
" Unfortunately they no longer take American Express since their merger with Goldcar (6 weeks). So although I booked with American Express my business card they refused to give me a car unless I had another type of card. I hired the car for 36 hours and with luck had another card. I have hired with Interrent several time through you and have always been able to use my American Express. lease ask them to take it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by ROBERT - 16 November 2018
" Normaly use this company , good service quick and helpful. Be careful as will try to sell you extra insurance which can be more than the car hire "
" Friendly helpful people at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KENNETH - 15 November 2018
" EASY TO USE AND GOOD PRICE "
" `ALWAYS USE ENTERPRISE IF WE CAN - EFFICIENT AND FRIENDLY STAFF AND VEHICLES IN GOOD CONDITION "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MATTHEW - 15 November 2018
" Very god company to deal with "
" greta company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 14 November 2018
" I'm still waiting to hear back from Autoeurope why I the zero excess insurance I booked through them turned out to have an excess of 500 euros. "
" Booked Zero tariff insurance through autoeurope. Chose interrent because it said the desk was in the terminal. Got to airport. Desk is not in the terminal. To get there you have to take a bus to the other terminal (3 stops), then walk 10 minutes out past the nearby car parks to the far away car parks. It's on the top floor of a multi storey car park. Staff told me I didn't have zero excess insurance, despite paying autoeurope for it. They offered zero excess as extra for an additional 45 euros per day. The "zero excess insurance" was - apparently - just a deceptive sale technique from autoeurope to make me purchase the car hire through them. I have contacted them about it, and not yet had a reply after 2 days. We'll see if this is a genuine mistake or an actual scam. This 45 euros a day extra is for a duff fiat panda, btw. Car was filthy, covered in dents and scratches, and had low pressure tyre wanring on when I drove it away. Seems to have had a slow puncture, as it camoe on again after I refilled the tyres. Interrent then charged my credit card for around 500 euros "excess", which will incur fees because it's in euros and my account is in pounds. What a waste of time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by SUSAN - 12 November 2018
" Good "
" Good experience. Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MARC - 09 November 2018
" Disappointed that Auto Europe gave untrue information about location of FireFly at Nice airport. I would not have booked if I had known there was a 400m walk in the open air at the peakof the rainy season. "
" To hire with Firefly at Nice airport you need to - bring boots and umbrella; - bring a torch; - allow lots of extra time to find the rental location and walk to the terminal (no shuttle bus). Poor location at Nice airport - NOT IN CAR RENTAL CENTRE - 400 metre walk in the pouring rain, POORLY signposted. BRING BOOTS AND UMBRELLA. Car bodywork had significant damage that was not recorded. Unforgivable. Car bodywork was dirty. Cars are stored and returned outside, with poor lighting. So after dark you cannot easily (a) check for damage (b) make sure you have not left anything inside. So BRING A TORCH. Other than that... fine. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NICE, FR - Reviewed by JEFF - 07 November 2018
" The car performed well. The rental company was average. "
" Hi, I wasn't very impressed. I had the usual experience of being pressured to buy extra cover, even breakdown cover! The car was dirty, I have pictures if you wish to see them. My assessment overall was the hire was average for car rentals in Nice. I am happy with Auto-Europe but so far my best experience of an operator is SIXT. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by CHARLES - 07 November 2018
" Really great "
" As always, a great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALUN - 06 November 2018
" I always use auto Europe primarily because the rate includes cover for the excess charge and I know it works because on one occasion Inhad to claim when the vehicle suffered minor vandalism I also like your reminders with a phone number if assistance is required. Very good Keep it up "
" An easy experience although in France all reception staff seem to answer the phone even when dealing with customers which extends the time of the process unnecessarily "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by OLIVIA - 05 November 2018
" They didn't have the car I booked "
" They didn't have the car I booked "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NICE, FR - Reviewed by NIGEL - 04 November 2018
" generally very good "
" could have done with more info on how to find the rental office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LARRY - 04 November 2018
" Overall well satisfied with this hire. "
" This was a first hire for me with Enterprise and was particularly good with all aspects going well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 04 November 2018
" Good value "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ZOE - 02 November 2018
" Great value, shame about the customer service. "
" Value for money was excellent. The staff member who served me and my travel companion at arrival was rude, unfriendly and patronising. I had the impression that she either a) didn't like the clients or b) didn't like British people or C) thought she was too good for the role she was employed to do. I was very relieved I didn't have to meet her again at the end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by BARNARD FORTUNE - 01 November 2018
" Cars from firefly are old or reconditioned "
" Cars from firefly are old or reconditioned "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by ROSEMARY - 30 October 2018
" Helpful, efficient staff. Car a bit high tech for oldies! "
" It would have been helpful to have a car manual in English, as we had not driven an automatic with digital display and eco fuel before. Therefore when the engine cut out when we were stationary, we didn't know how to handle it at first. Also couldn't find out the fuel level. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PAUL - 30 October 2018
" Only problem was it was raining on return so got a little wet returning to airport depatutr "
" Very pleasant . Efficient and quick service both collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RISTO - 30 October 2018
" All good with Auto Europe. "
" I had a flight landing on Friday at 23:40 and found out there were nobody at the counter but a sign to go to floor 1 office by the parking places. Nobody there either, the lights were off and door locked. Shouted a while but no one answered. Had to rent a car from AVIS at €150 for a day (was already almost 1 am) and came back on the next day to get my car from Alamo. Very friendly young man at the counter, however I got a dripping wet car which was impossible to investigate in terms of potential damage. Returned the card at 6:20am to catch my 7:30 flight, but again nobody there. Left the keys to the keybox as per their instructions. Next day got an email stating there is a dent on the car roof with a photo not identifying the car nor the dent!!! The car has been in a secure, closed hotel parking hall every night and was not subject to any damage. For me this sounds like a scam. I will never again rent a car from ALAMO. Very, very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NICE, FR - Reviewed by OLIVER - 29 October 2018
" Good service, car was in good condition. Polite staff "
" Good experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by STUART - 29 October 2018
" good srvic "
" First van allocated was not even in the car park !, had to traipse back to the desk to get a replacement vehicle, apart from that it was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JONATHAN - 29 October 2018
" Excellent value for money. But damage not pre-marked on car docs, had to inspect and report it at pickup. "
" Good staff. Excellent value for money. But pre-existing damage not pre-marked on car docs, had to inspect car ourselves and report it to staff at pickup. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JULIA - 26 October 2018
" All good "
" Efficient friendly staff. Car was in good condition apart from a mark on the windscreen left from a sticker. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PATRICIA - 24 October 2018
" Don't understand what you mean by this section but this is the first time I have had such an experience after booking with Autoeurope. "
" Waited 1 hour to get car in spite of being 2nd in the queue. Due to some changes at Interrent, I was unable to get the small car I had requested. I booked before these changes were made and my booking was on an old system. I was given a Dacia Duster. Impossible for parking in Antibes. No smaller car was available and counter staff failed to appreciate my annoyance. I will never rent from Interrent again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by STEVEN - 24 October 2018
" As noted above, Auto Europe have a duty to advise their Customers if a change has taken place such as: Change of Rental Company Withdrawal of Payment Option "
" Firstly, the Interrent Rental Centre at Nice Airport is best described as chaotic. Every single Customer that I witnessed being dealt with, for the hour or so II was in there, had numerous problems, including myself. My reservation had been 'lost' despite producing the email confirmation/voucher as advised by Auto Europe, therefore a 'fresh' booking had to be created to cover my rental. Second, there was confusion about whom the rental company actually was - Goldcar seemed to be the hire company according to the new paperwork I had to manually complete on Thursday. Next, despite paying for my original booking, via Auto Europe, with my American Express Card as was advised by the rental centre staff that Amex was no longer accepted by Interrent - effective start of October. Luckily I had brought my Mastercard out with me, which I usually leave at home, and was able to use that for the rental deposit. (note: the deposit receipt was in the name of Goldcar...). I should have been advised of this change before I left the UK. After spending almost 30 minutes with the agent, I finally received my contract and keys, however unlike any other rental experience with Interrent (of which I have made around a dozen in the past two years) I was then expected to prepare the vehicle condition report myself, marking all damage (of which there was a great deal) on a form, then returning to the rental centre to have a duplicate made and countersigned. As noted, the car was in a terrible condition. I accept that at the end of a summer season, vehicles can have some damage however this car was not only scuffed, scratched and dented, it was filthy (it had not been cleaned following it's previous rental). All in all, this was an awful experience with Interrent - adding together all of the problems means I will not use them again as the potential costs-savings of such a low-cost provider is outweighed by such poor service. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by JONATHAN - 23 October 2018
" After this one depending on out come not very positive right now "
" I've just received invoice for damage which was pointed out at pick up and logged and at drop off nothing was said !!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by STUART - 23 October 2018
" Ordered a ford fiesta and got a nissan micra which was fine apart from scuff marks on the right hand side. "
" No sign in vehicle rental area as to where Autoeurope desk was and quite a long wait to be seen, however Simon at desk was very good. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JEREMY - 23 October 2018
" Very efficient. "
" Second time I've used you. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 23 October 2018
" The staff on car return at nice airport were outstanding. Very friendly, approachable and efficient. Best I have ever come across. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PETER - 22 October 2018
" It seemed to work pretty well on line and be fairly simple to choose cars "
" On the question , above, about the efficiency of the counter staff I have said "very unsatisfied". This is not a reflection of the staff themselves, who were friendly and helpful, but in terms of 'efficiency' there was a very long wait at Nice airport and so it was very inefficient. Very frustrating. And the vehicle itself was not in great condition. Indeed the first one we were offered had a patch on it at the back and was unacceptable. The second car also had a bash on it. If these are to be offered - which they should not really be - the least we should expect is a price reduction. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NICE, FR - Reviewed by JAMES - 21 October 2018
" . Othi g but excellent "
" Hated citron c4 and staff made the changi g to a jeep very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SOPHIE - 21 October 2018
" When we got to the front of the queue, we discovered that the rental terms that I believed I had bought had been changed - the way the insurance is described is borderline fraudulent. After queueing for so long and with so many people waiting, it is not possible to properly challenge anything or get to the bottom of why it was mis-sold. I called interrent and was told that customer services was only contactable by email. The email bounced back. I felt for the staff because they were having to deal with angry people in awful circumstances. I have no complaints with them personally. It is the worst consumer experience I have had in a long while, I would actively go out of my way to discourage anyone from hiring a car through autoeurope or interrent again. "
" When we arrived at the office, there was a queue of around sixty people ahead of us. The car was booked for 10am and we eventually drove off around 1pm. It is inexcusable to have to wait that long. We had a three year old with us - there are no amenities and little shade. Hire more staff. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILLIP - 20 October 2018
" See above "
" No problem with taking the car out, HOWEVER there is NO dedicated place for returns, one has to join the queue, which can take longer time. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by WALTER - 18 October 2018
" We were nearly an hour picking our car up - the computers seemed to be really slow. All other parts of the journey are streamlined - why is it that when we ever get to the car rental desk it takes so long?? (this time twice as long) "
" We were nearly an hour picking our car up - the computers seemed to be really slow. All other parts of the journey are streamlined - why is it that when we ever get to the car rental desk it takes so long?? (this time twice as long) "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MR - 18 October 2018
" Use you all the time - excellent comparison and booking process. "
" Probably would not chose again and would take photo of fuel indicator and dashboard in future. Filled car to literally the brim the night before early flight and then drove 13 miles to the airport in the morning. Told it was not full enough as arrow was not right at top of indicator which we are not convinced it was when we collected the car. Disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NICE, FR - Reviewed by JAMES - 16 October 2018
" FRUSTRATING AS WE LOST NEARLY THE WHOLE AFTERNOON AWAITING A CAR "
" WE WAITED 2 .5 HOURS TO COLLECT THE CAR AND ONLY GOT IT THEN WHEN WE PAID AN EXTRA 10 EUROS FOR EXPRESS SERVICE. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by WILLIAM - 14 October 2018
" Got caught between Sixt and Auto Europe because of an error in the timing of the collection . Sixt was more helpful than Auto Europe . No trolleys at the drop off at Nice Airport "
" When hiring a car, it might be good to have some basic instruction of how to open electric doors, electric boot , switching off the engine ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by EMAR - 13 October 2018
" Usually good but this time very poor when returning the vehicle "
" Very hard to find the drop off area . One lady member of staff was not very helpful . Never had problems renting elsewhere only Nice. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 13 October 2018
" The rental location is hidden miles and miles away and there are not enough signs for it at Nice airport. "
" No warning given of need to vacuum clean car before returning. I have never heard of this kind of charge before! I will not use Auto Europe again for this reason. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by PETER - 11 October 2018
" As always Auto Europe make hiring a car abroad very easy "
" Very easy and painless process. The were a few bumps and scrapes on the car and if not for this the score would have been perfect tens. I would strongly recommend SIXT great service for a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by CHARLES - 10 October 2018
" Couldn't have been bettered "
" Very very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RUBEN - 10 October 2018
" Nice car and easy to pick up and drop off. "
" Not enough staff at pickup. Had to wait for 45mins to see a counter staff to complete pickup paper work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 10 October 2018
" Satisfactory "
" At the moment Europcar are my preferred supplier. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by RICHARD - 10 October 2018
" Outstanding. Could I have a final bill please for my records? "
" First class service Friendly staff Fast & Efficient Five star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by YURY - 09 October 2018
" I booked economy automatic car and fully paid for it in advance. Despite if this, at the scheduled pick-up time, I was told that this car was not available and offered a full-size car. As I was planning to drive narrow streets of hill villages and scenic drives in French Riviera and Provence, driving a full-size car would not be a good idea. For this reason, I refused to take a full-size car. I contacted AUTOEUROPE office and then had 4 consecutive very long conversations with them. Without going into details, I can say that these conversations were completely ineffective and total waste of time. My wife and I were exhausted by fighting for our car, looking for other cars, etc., (especially after our overnight flight from USA). After spending 3.5 hours in Car Rental Center, we were desperate and ready to take anything just to get out of Nice AIRPORT. At this moment, somehow (?) it appeared that the car, we booked, was available. But, the bottom line is that the first day of our vacation was destroyed. Also, there was another issue. In my booking, I indicated that my flight arrived at Nice Airport Terminal 2. Despite of this, I was instructed to proceed to ENTERPRICE in Terminal 1, and then to ENTERPRICE in in Terminal 2. However, both Terminal 1 and Terminal 2 have the same ENTERPRICE. I noticed that once I got a voucher right after my online booking. So, I called AUTOEUROPE, but they said they can't do anything about it, except to find another supplier. As it turned out, there was no need to send us to Terminal 1 (when we arrived to Terminal 2). I fact, we finished at Terminal 2 after making unneeded round trip. "
" I booked economy automatic car and fully paid for it in advance. Despite if this, at the scheduled pick-up time, I was told that this car was not available and offered a full-size car. As I was planning to drive narrow streets of hill villages and scenic drives in French Riviera and Provence, driving a full-size car would not be a good idea. For this reason, I refused to take a full-size car. I contacted AUTOEUROPE office and then had 4 consecutive very long conversations with them. Without going into details, I can say that these conversations were completely ineffective and total waste of time. My wife and I were exhausted by fighting for our car, looking for other cars, etc., (especially after our overnight flight from USA). After spending 3.5 hours in Car Rental Center, we were desperate and ready to take anything just to get out of Nice AIRPORT. At this moment, somehow (?) it appeared that the car, we booked, was available. But, the bottom line is that the first day of our vacation was destroyed. Also, there was another issue. In my booking, I indicated that my flight arrived at Nice Airport Terminal 2. Despite of this, I was instructed to proceed to ENTERPRICE in Terminal 1, and then to ENTERPRICE in in Terminal 2. However, both Terminal 1 and Terminal 2 have the same ENTERPRICE. I noticed that once I got a voucher right after my online booking. So, I called AUTOEUROPE, but they said they can't do anything about it, except to find another supplier. As it turned out, there was no need to send us to Terminal 1 (when we arrived to Terminal 2). I fact, we finished at Terminal 2 after making unneeded round trip. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 09 October 2018
" See above "
" I had a debate with the man at the counter about the fuel. In the end I decided I would fill up myself on return. I was then met by a lady at the car who sold me additional insurance for 30 euros per day - I resented paying this because it felt like I had no option. I signed some paperwork in about 4 places. I then returned the car and couldn't find the petrol station so your man at the return bay looked at my paperwork (I was going to go back and fill up with fuel) and he said I had paid for a full tank! When I checked my bank account I had been deducted 289 euros which was for the 30 euros per day x 6 days plus fuel I presume. Not happy with the process and the lack of transparency and honesty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by WAYNE - 09 October 2018
" Overall very good apart from damage on vehicle, also hard sell from staff to upgrade insurance. "
" Car had a lot more damage on it than noted and if we hadn't of noticed then it could have cost us 860 deposit "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by MICHAEL - 06 October 2018
" Auto Europe seem very efficient BUT NOT Interrent "
" I have been charged an additional 50 euro by Interrent but do not know why. There was no damage to car as confirmed at drop off. Still awaiting response!!!! "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 05 October 2018
" see above. Very unhappy. "
" The staff on pickup seemed overwhelmed, with queues (including me) waiting 30 minutes or more to complete paperwork. So more staff needed - or an automated system. Additionally, the office us very difficult to find. Returning the vehicle was also very frustrating. As no direction was given in the paperwork, I naturally entered P6 via the public entrance and found that I could not get to level 3. It took almost an hour to return the card. Ridiculous. Clear written instructions and a pass card should have been issued. Almost missed my flight. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by GERALD - 05 October 2018
" See question 3 "
" Very impressed, queue could quicker "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AMZAD - 05 October 2018
" All good except drop off too far for disabled people "
" Having a disabled passenger with me it was difficult to get from drop off point to the terminal. Should have better service for disabled peoples drop offs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEVE - 05 October 2018
" Collecting the car was a nightmare...stood in queue for over an hour. Needs sorting!! "
" Far too long a wait at Nice to collect the car....nearly an hour... unacceptable!!! Car had bumps and scratches all over it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by SHALIKA - 03 October 2018
" It was very satisfactory "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 02 October 2018
" Easy to book Would book again if prices are right "
" Collection of car takes too long More staff required Waited 1 hour outside in 26 degree heat Not the best way to start a holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JEFFREY - 02 October 2018
" I have used Auto Europe for many years and have no problems. Goldcar need to improve their customer service. "
" Long wait at Nice in queue. Prebooked, so why is it a surprise that I arrive? Booking area hot and uncomfortable. Was charged for reserved diesel Euro 51. I didn't request a diesel. When I queried this I was told it was because it was an SUV. I didn't argue, perhaps I should have but I just wanted to get on with my holiday "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MORRIS - 02 October 2018
" Very smooth driving experience. "
" Charming staff at collection and drop off. Excellent car. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 02 October 2018
" Auto Europe is good value and generally very helpful and responsive in my experience. "
" In checking the vehicle back in this time we had to wait in the queue behind those collecting vehicles (a slow process for each person) which seemed unncessary and is not helpful if one is trying to get to the check in. Last year at Firefly in Nice we handed the keys to the staff outside at the collection point (sometimes one can drop them in a box) but the counter staff said we now had to wait. If customers have to check back in that should be a separate queue as the process is generally very fast. The Firefly check in accommodation is poor and the queue winds out of the temporary building they occupy - if it's dry that's not too bad (if hot) but the set up is not really very satisfactory. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 7
NICE, FR - Reviewed by DAVID - 02 October 2018
" Great experience and would recommend taking out excess insurance. A bit difficult to find return location at Nice Airport as interrent at P6 Terminal 2 but not at main car rental return. Signage at airport vehicle entrance mainly points you to other main car rental firms at Terminal 2. "
" Friendly and informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARY - 01 October 2018
" nice welcome and dint have to wait long "
" Smooth from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 30 September 2018
" Very good price. "
" No problems with the car or staff, but there were only two them dealing with seven customers, and the waiting time was unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by STEPHEN - 29 September 2018
" Always good options. "
" Very smooth operation. I would like the option to provide all info on line so I can avoid the queues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEREMY - 29 September 2018
" Staff tried to sell us bigger car, insurance etc. Would not stop when asked. "
" To busy upselling to listen to their customers "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAULINE - 28 September 2018
" So far, appear helpful in trying to resolve my dispute with Avis "
" Still in dispute about additional charges not authorised "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROXANA V - 28 September 2018
" Everything went well, but I shouldn't have gotten the insurance from AutoEurope, I should have got it directly from Herz so as not to pay double "
" Herz was very good. the car was clean and smooth. drop off was perfe t, no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAHAM - 28 September 2018
" See above. "
" We arrived at the Goldcar desk at Nice Airport and queued for a while and then were requested to to go to their desk in the car-park. After queuing again were then advised that the reimbursement of the excess which I paid to yourselves was "useless" and was very strongly advised I take their own insurance cover to the extent of having full cover whereby I pay nothing if the car was damaged by me. Being tired and hot after travelling and waiting for about an hour in the heat I took their advice after being severely pressured. this cost me another 223.96 euros above the hire fee I had paid to you. I did note that whilst waiting another customer refused to take out the car allocated for some reason. After arriving at the allocated car it was full of dents and scratches and as such it would have been impossible to identify any damage imposed by myself and that done before I hired the car. I thus refused to take the car out. I was then offered what they said was the only other available car (a Peugeot 208) which they said had not been checked as it had only just come in. It was thus very dirty outside andinside with sand on the seats but in reality I had no choice but to take this car. After travelling a short distance westwards on the I mentioned to my wife that it appeared the fuel tank had not been full when we took the car as the gauge was off the "full mark" and over such a short distance it should not have been and after arriving at our destination (95 km from Nice Airport)it was reading below the three quarter mark. My experience tells me it should not have been. When we were returning the car we filled the fuel tank to the underside of the cap and when we left the car the fuel gauge was indicting the fuel level as when we collected the car. However, I note my credit card has now been charged some £55 as a penalty for returning the car with a fuel tank that allegedly was not full and which I believe may prove my earlier point that the tank was not full when we collected the unchecked car. You will therefore not be surprised at my disappointment at the whole experience which I believe reflects badly upon yourselves and thus my reasoning for my reluctance to recomend you to a friend. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by COLIN - 27 September 2018
" Basic Hire costs are very competitive but need to read the terms of the Insurance Cover and CDW Excess recovery to ensure adequate cover is included. "
" The additional cost of Full Cover Insurance was unexpected and more than the cost of the car hire! Without the additional cover I was advised that I would have no emergency assistance or Collision Damage cover as this is not included in the hire cost through AutoEurope.. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARNARD FORTUNE - 26 September 2018
" Excellent service "
" Old vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANNE METTE - 25 September 2018
" I'm generally happy with Auto Europe, but the rental companies vary a lot when it comes to standard, service, hard selling extras etc. "
" Picking up the car was very slow as all the counter staff spent a very long time trying to talk everybody in to taking out extra insurance (even if people said they already had extra insurance cover) Last November I rented a car from Firefly and received a speeding ticket 3 months later. Luckily I had kept several receipts, photos, parking tickets etc so I could prove that it wasn't me/my rental car. Firefly must have given the traffic police my details incorrectly! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by PETER - 25 September 2018
" None of the above is your fault but what you should do is insist that YOUR customers get the class of car they order and suggest that pre-bookers are handled by a dedicated desk. I incurred a great deal of stress by the delay,missing our apartment reception,and 10 days of driving a vehicle I detested. "
" I waited in the queue for 1hr 20 minutes causing us to miss our apartment reception deadline. No separation of pre-booked customers so had to watch staff selling car/insurance etc. to unbooked customers up to 15 minutes each. Staff drifting around with complete lack of urgency. If they were expecting a surge they should have manned accordingly, none of the other 5 or 6 Hire Company desks took more than 10 minutes to clear their customers. The staff member who served me was polite and friendly but tried to sell me their instant excess refund cover even though I told him I had already paid for your excess refund policy. Finally, although I booked an Opel Corsa or equivalent I was given a much larger Opel Crossover vehicle which ,whilst virtually new , looked horrible, drove like a tank, and was awkward to park. It thoroughly spoilt our holiday as I hardly wanted to go anywhere in it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 25 September 2018
" good value for money "
" all great, very good service, great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 25 September 2018
" Perhaps you could police the companies you do business with a little more to prevent your customers incurring charges they didn't agree to in the original agreement "
" Car was not prepared well very dirty outside and less so inside. Car was damaged, drivers door scratched and deformed. Charged for fuel when my agreement was for full to full "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by STEPHEN - 25 September 2018
" As above not very happy at the moment "
" Not very happy at the moment because I was offered a free upgrade and I've been charged for it an a extra £173.00 "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 25 September 2018
" auto Europe have dealt with them before and never any problem , it was because the booking was with internet and auto Europe referred us to them to pick up car and return.it was not well sign posted I would not choose a car by internet again. although I would use auto Europe "
" found it really difficult to find both the pick and drop off point not well sign posted "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by IVOR - 25 September 2018
" Very good choice of rates "
" the office is a little difficult to find. there was no warning that the office is not in the same place as the other car hire offices. There was an internet connection problem at the office when we were picking up the car. This delayed us for about 30 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 24 September 2018
" Very good. "
" Excellent service and customer relations. However the car had lots of dents, etc that weren't identified on the ca plan given to us which was worrying. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by STUART - 23 September 2018
" Great introduction / Good Price / Clarity in paperwork. "
" Desk person tried hard to get me to take a larger vehicle and wanted me to take additional insurance even though I had paid for the extended cover for dcv. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 23 September 2018
" Always very efficient. "
" At nice airport a bit of a trek from the car rental centre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by NICHOLAS - 23 September 2018
" see above "
" Excellent service and an upgrade car. Only quibble would be the actual pick up - check in at desk , virtually no paperwork , have to fond area of car park where Enterprise cars are and then another lady ( very effie cient )sorts out more paperwork and actual handover of car . Two potential logjam/queing points. Actual car Opel Insignia estate car/station wagon was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 22 September 2018
" Fine. Except for using interrent "
" Paid for upgrade to fiat punto or similar. Got fiat panda. Told that was the same as punto. Car filthy. Huge queues. Rude staff. Never again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by JAMES - 21 September 2018
" Easy enough website to use. "
" Pickup was let down by an hour long queue. I have no idea why your systems take so long to operate. There were two staff dealing with about 6 people ahead of me in the queue. Should it really take an hour to process that number of people? When I was served - service was good. So overall - good car and good people once you got through the queue. But an hour wait is unacceptably long. Especially with young children waiting. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PETER - 21 September 2018
" 1st time I have used this company and was well satisfied. Was expecting a Renault megan but got a Toyota Avensis estate which was lovely to drive. This was a nice surprise considering what we paid for the hire. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALBERT - 20 September 2018
" ? "
" Grade of car much lower than that stated "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by MICHAEL - 20 September 2018
" Comments as above. Enterprise staff I have dealt with in the past were far more polite and visible in the car park! "
" There was nobody to receive me in the car park to check the condition of the vehicle for possible damage. I had to find and then wait for a member of staff who was on her own with no back-up! Enterprise always ensures that there is a member of staff in the car park to receive you and check you are happy to sign for the car, with any damage noted. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by LIONEL - 20 September 2018
" Thanks "
" Good staff. It would have helped to have had a better map "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LINDA - 20 September 2018
" Overall quite good but could have been better. "
" Generally good but car was very dirty inside and out,which we reported at time of collection,.windscreen inside covered with scum and visibility difficult until we reached our destination and were able to clean it. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NICE, FR - Reviewed by MIKE - 19 September 2018
" great company, nice people, rip off extras. "
" adding an additional driver is a rip off at 20 euros perDAY! this will be the deciding factor with future rentals. if you look at my records, I rent a lot in france, and sometimes use Hertz, however, not with additions like this "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEE - 19 September 2018
" Totally unhappy about the experience really. Only positive was a relatively low cost - but could have got a similar price elsewhere with an alternate company. "
" The signage from the arrivals area to find the office was difficult - although in the instructions where the location was, there could have been more signage / information on where to find the desk. One person was working on the desk, we were lucky as we got there first but there must have been about 5/6 groups waiting to get their vehicles. The staff member tried to sell me a product to "clean the vehicle" on return for 7 Euro - so that it comes back how we get it - HOWEVER, the condition of the vehicle was awful. We were told there was one mark on the documentation for the exterior condition of the car BUT the condition was much worse and if we hadn't checked it then on drop off there could have been problems (but even the staff member said - just the one mark - and was fine). The car was dirty (not washed) and the interior had marks on the upholstery and sticky marks where the handbrake / drinks holder was. I was really disappointed on the car - it was for my wife 40th birthday (we requested a medium car and ended up with the Fiat 500L) "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NICE, FR - Reviewed by GERALD - 19 September 2018
" It's fair enough to be billed for damaging the car, but I could have done with better customer service when I needed to make my excess claim with my insurer. So far, they have failed to accept the bill provided by Interrent. "
" The information provided for drop off is wrong. Accessing the rental site at the top of a multi-story car park is difficult, with ramps being extremely narrow. I scratched the car on return because I had to go around the airport three times to find the right entrance for drop-off. I've been provided with a summary bill, but my excess insurance requires an official report (with pics preferebly) and a bill from the repair company outlining the work and costs exactly. Europcar customer service promised to reply to an email request for this within 14 days and have failed to do so. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUC - 19 September 2018
" very efficient, good website, consistent best value "
" I have used them a few times without any problems, I understand that there is lots of negative feedback about them, but I do not understand this as they always have been very correct to me in our dealings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by SIMON - 18 September 2018
" I have used Auto Europe here at Nice and Geneva a few times now with no complaint about the service that they provide. "
" Positives : Cheapness , vehicle was exactly as we ordered. Negatives : Location away from normal rental area. Long cues to collect vehicle. we were told that vehicle was unmarked , it wasn't . Told to take photos of any marks , not satisfactory . Any previous damage should be correctly recorded before handover. On return there was no obvious return point and more specifically no one in attendance. Finally two gentlemen appeared ( very courteous ) nd checked vehicle in. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by DARREN - 18 September 2018
" I have no issue with Auto Europe, but Nice Airport and Avis/Budget in particular need to improve their capacity for handling car hire bookings during peak periods ! "
" Vehicle collection at Budget Nice Airport was very poor. There was a 45 minute queue and when I visited their Presitge desk, there were 3 members of staff doing nothing. The lady there advised that it was not possible to process my booking, even though I offered to pay extra. I I obviously made my feelings known and the situation was further compounded when she waved her arms abruptly at me to go back down to the 45 minute queue. I arrived at the desk after the 45 minute wait, only to be advised by 'Audrey' that I was in the wrong queue and would need to queue again. I suspected that this was a deliberate attempt to anger me further and refused to leave the desk, advising her that I had already queued for 45 minutes. Her response was that 45 minutes was in fact very good and that it can take 2 hours. Audrey eventually processed my booking but not before advising that my vehicle was not available and that an alternative vehicle would be found. No surprise that I ended up with the worst hire car that I have ever laid my eyes on, both bumpers damaged, front licence plate bent and panels badly scratched. The damage to the boot hatch was significant and unsightly. My journey was further delayed by the fact that not all of the damage of the 44,000 km Opel Astra has been recorded, so I had to have this added to inventory. Not a great experience and not a great start to my holiday. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by STEPHEN - 17 September 2018
" I have used Auto Europe for a number of years and have always found the car hire to be trouble free and in line with what I expected. "
" Quickest I've know dealing with paperwork. Staff as always polite. Car higher speac than anticipated. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOANNA - 17 September 2018
" x "
" I had expected problems with pre-existing damage but the drop off lady looked at all 3 places and gave me a sign-off. Very pleased. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by STEPHANIE - 16 September 2018
" The layering seems to have led to some wrong charging "
" The quote was reasonable and I prepaid over £200 but was then charged over 350 euros when dropping the car off. I think this was an error - please can you check? "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by CEDRIC - 16 September 2018
" Overall, comparative to other car hire companies that I have used, about average. "
" There was more damage on our vehicle at pick up than was shown on the paperwork. Quite easy to get the extra damage we found entered by hand but why should we have to? Horror stories of customers being charged for damage they insist they hadn't caused on return of the vehicle is a trust issue that should not warrant a twenty minute inspection of the hire car by the customer simply because the hire company don't do their job efficiently. I allways check my vehicle on collection but it REALLY annoys me when obvious damage is not shown on the paperwork leaving the onus on me. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by BARRY - 15 September 2018
" See above. "
" The staff had waited until we arrived to pick up the car after 10pm. There was some hassle about extra insurance from the young man who dealt with us when we picked up the car. he insisted that our annual excess insurance cover would not be sufficient and charged 7 euros for cleaning at the end of the hire. The drop off on the way back was very smooth and efficient and we were thanked for bringing the car back so clean! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HARRIET - 15 September 2018
" AutoEurope were exceptionally rude, abrupt and unhelpful when I telephoned to discuss my booking. I will book with Enterprise directly in future and will definitely not ever book via AutoEurope again "
" Enterprise staff at Nice Airport were exceptionally friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by AUDRIUS - 14 September 2018
" Really bad! "
" When we arrived to pick up car. Interhire was closed and we must back next day pick up car.. no ones answer the phone at all. Car station was in different "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by MICHAEL - 12 September 2018
" . "
" Had to queue for nearly 2 hours at check in desk. We were giving a car half the cost of the car we ordered so we do not class this as 'or similar'. We were advised the car we ordered wasn't available but an automatic version of it was but that would be 30 euros extra a day! There was blatantly an abundance of the vehicle we ordered but they just wanted to get rid of the cheaper car on us. We were told at the desk that the car had no damage only to get to the car to find it covered in scratches so had to spend a further 30 minutes in sorting this out. We will never book with Goldcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by BRIDGET - 11 September 2018
" A very nice car, in good condition but we were so frustrated by the initial contact that it has left a sour taste. I would not like to have that experience again. The Sixt Hire desk was adjacent to Alamo in the Terminal with 6 operatives working and the customers barely having to wait. Very enviable compared to our waiting process and a lesson learned for next time. "
" Initially we found the desk BUT after a mis-direction. The voucher said " collect the car at Terminal 1. Having arrived at Terminal 2 we took the shuttle bus to Terminal 1 only to find an unmanned desk with a placard saying "collect car at Terminal 2. This was not only frustrating but time consuming. My sister with whom l was travelling and l are both nearly 80 and did not appreciate the extra back and forth. We then waited in a queue with 5 people ahead of us BUT only ONE agent/receptionist. Two of the waiting queue had problems with their bookings. One woman had to telephone her bank and was unable to get the credit she needed. We spent over an hour waiting for our turn. The agent was then very helpful and we were done in a very few minutes. Returning the car was extremely easy and the system was efficient, with a very friendly receptionist/agent. Fortunately we had verified on picking up the car that it was to be returned to Terminal 2 NOT Terminal 1 as repeated on the hire voucher. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KENNETH - 11 September 2018
" We have always been very pleased with Auto Europe. So will continue to use you. Maybe you can negotiate some sort of refund from EuropCar for their shabby treatment? Many thanks "
" We had to wait for almost an hour to collect the car, when I finally got to a desk they could only offer me an Alfa Romeo Guillieta as the alternative to Merc C class which I had booked with you many months before. This from it's appearance is nowhere near the size of a Merc C class and is a small hatchback. So they offered me An Audi Q5 for an extra 660 Euros as an alternative which I took. It was far too big for the country roads where we were staying. This seems like a bit of a con offering a small hatchback as an equivalent to a Merc C class. NOT AT ALL PLEASED WITH EUROPCAR AND 660 Euros worse off!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AHMED - 10 September 2018
" Gave the wrong impression of an all inclusive price "
" Charged extra at pick up for GPS. This was not made clear at booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACQUELINE - 10 September 2018
" I have no comments other than to explain the possible delays at the counter. These are systemic since it has now happened twice. "
" It took over 80 minutes to pick up the car because there was only one person on the desk. I also felt very pressurised in buying an insurance for damage to the car although I have a world wide hire insurance. I did this in the end because I had two children with me and a disabled husband and they were desperate to get to our villa which is 1.30mn away. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by PHILIP - 10 September 2018
" Overall ok the car had a large scrape on the front bumper and whilst noted on the car details it gave a poor impression of the quality of cars being hired I would not have expected a car in this condition to have been sent out like this but accept it was only cosmetic and it was identified "
" The pick up point whilst at the airport is not where all the other car hire companies are based and the car hire info does not tell you where to go. Your hire details should include directions as to where you need to collect car from "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by MARY - 10 September 2018
" Very good Service and lovely car. Staff were experienced and helpful. "
" Fantastic value for money and customer service. Only problem being that we had problems finding the way back!! More guidance needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 10 September 2018
" Very satisfactory. "
" Firefly are very efficient and helpful - to be recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 10 September 2018
" wouldnt use again "
" no staff long wait, i booked small car 4 door tghey didnt have any, i had refundable excess , they kept telling me that i didnt and wanted to sell me extra insurance, or an extra 40 euro for an upgrade "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JAMES - 10 September 2018
" No issues with AutoEurope as a booking platform. "
" Unexpected/unexplained charges sent following drop off (approx. GBP 50). Difficult website to raise queries on. Will not be recommending. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by WALTER - 09 September 2018
" Inefficient, disorganised pick up arrangements at Nice airport, ( over 2 hours) unacceptable customer service, lack of transparency, Poor effective communication about charges, Overall, one of the worst car hire experiences ever, Highly negative overall experience. "
" I was highly disappointed to have to join a queue at Budget service desk at Nice airport . It took over 2 hours to be attended. I consider this poor organisation and unacceptable customer service. On returning home from holiday and after checking my bank account , I noticed that I have had unexplained extra amounts of money deducted from my account by Budget. I am extremely angry about the lack of transparency and poor communication regarding further charges. I feel I have been deceived and treated abysmally. I have sent an email to customer services and have demanded a refund of the extra charges which I did not agree to or made aware of the possibility that these charges would be made. I would appreciate that my complaint is resolved as soon as possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NICE, FR - Reviewed by PATRICIA - 09 September 2018
" As above. "
" System for getting car at Nice airport very inefficient, with no regard for customer satisfaction. Staff very casual, taking breaks between customers and often ignoring the long queue of people waiting to be dealt with. I waited 60 minutes to get my car, with several staff members unoccupied for significant periods. Ticketing system does not work with some irate customers simply presenting themselves at various desks. Very dissatisfied. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALCOLM - 08 September 2018
" Very easy and informative. Have already recommended. Still find difficulty with what insurance you get, for example last year I hired a car from Sixt through yourselves. Took the standard insurance option. Found out later after contacting their head office that I would have to pay for a new car if I wrote it off and was my fault. Frightening! "
" Car was dirty outside but clean inside. Had to queue for over an hour to pick it up, but fantastic value "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by JOHN - 08 September 2018
" Generally ok "
" The office closed at 10pm. Our flight was due to arrive at 9pm but was over 30 minutes late. I had to run to find the rental company's office some way from the terminal, leaving the family in baggage reclaim! It wasn't straight forward. I got there 5 minutes before closing time. The staff member was ok but in a rush to close and declined to inspect the vehicle with me. I was uncomfortable with this. I had to inspect it myself the next morning and phone in with the additional pre-existing damage I noticed. On return, I went into the wrong section of the multi-storey and couldn't get out without paying. I had to leave the vehicle our go to the office. The staff memeber was very helpful and we got things sorted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NICE, FR - Reviewed by BELA - 08 September 2018
" Poor choice no flexibility "
" Misleading info about second driver and wife credit card not accepted.poor choice. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by GORDON - 08 September 2018
" Booking process good but car hire price much higher than lowest rate that was advertised on your site. Need to give more assurance to customer about the pick-up procedure and help to ensure that the rental company does not try to fleece the customer. Voucher value did not seem to match Budget's basic rental cost which is another aspect of my complaint with them. "
" Very long queue with only 2 staff serving. Waited more than 1 hour to be seen. Am currently in dispute about extras added including additional insurance which I declined, but apparently signed for at the end on a tablet/I-pad device. Never had this pointed out and did not get a paper copy. An electronic copy of the agreement was sent to me by e-mail, but not available when I set off. Have never received a final invoice and only discovered additional charges when I got my credit card bill. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 06 September 2018
" If you ensure the info I securely shared with you can be shared with the car rental company so all I need to do is sign a piece of paper 15 times, swipe my credit card et voila :) "
" The big problem for me is that I don't want to spend time at the counter so I am always surprised the information I shared with Auto Europe is not passed on Firefly to make my experience is as short as possible. Also the guy at the counter tried to sell me extras and insurance a bit too much... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 06 September 2018
" DO NOT EVER USE THIS COMPANY THEY ARE A DISGRACE AS A CAR HIRE. NOTE THE CAVEATE OF 'NEEDS TO BE CLEAN' ON DROP OFF THIS SHOULD READ NEEDS TO VALETED. 154EURO CHARGE FOR CLEANING. "
" The most awful customer service I have ever experienced in my life regarding car hire. Floor matS removed so that the company then charge 154 Euros to so called clean the car. It was clean and I spent half an hour in 34 degree sun having eventually found the drop off, on my hands and knees with my wife picking up the individual grains of dust and grit with a damp flannel and fingers having been told it was unclean. This car was clean and the only way it would be cleaner is with a full valet. Being told it must be clean on pick up wasn't specified as needing to be valeted. Rude and inconsiderate staff on drop off and just the most disgusting experience with others, arguing similarly on drop off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by STEPHEN - 06 September 2018
" Very good , well priced and would recommend to all "
" Very good , well priced and would recommend to all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 06 September 2018
" As above. Very poor "
" Disappointed to find we were dealing with Gold as we were not happy with them last time. Ridiculously long wait at the desk (over 1.5 hours) then eventually told to go upstairs, by which time we are very tired and fed up at which [point a young French lady behind the counter (pleasant enough) starts trying to sell me 'extras' .in broken English and I inadvertently was talked into an extra 20 Euros or so. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by ALAN - 06 September 2018
" Very pleased with this hire. I was upgraded without charge. "
" Excellent car and good and efficient staff service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THERESA - 05 September 2018
" Very poor "
" To start with the office was not easy to find, when we did find it after asking serval airport staff members it appeared to be close as staff members had all the doors closed and very few lights on. We were just about to leave when somebody opened the doors. We were then presurised it to taking an extra insurance which we were led to believe was complusary. When seeing the car in day light the next day it was very dirty, surprising when we were told we would be charged if we di not return it clean. Further issues when dropping the car back as we were not told that we had to use the staff exterance to the car park or were given the code. We ended up having to pay to get out of the main car and go in search of assisitance. There was then a long que at the drop off point. It ended up taking an hour to drop the car back. We have hired many cars from Nice airport and never had such a bad experience. We will be seeking advise to see if we are entitled to get the insurance money back. We are now lead to believe that is was not complusary. At the time we had no choice but to pay it as it was late and we had no other way of getting to our apartment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NICE, FR - Reviewed by MARCELO - 05 September 2018
" negative experiece "
" they try to sell you stuf over and avobe what you paid, rescue services, the car could not be taken to Italy or Monaco, never using it again. Scaremongering "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 3
NICE, FR - Reviewed by JEROME - 04 September 2018
" Fast and easy hire / vehicle return with great value for money! "
" Fast and easy hire / vehicle return with great value for money! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOANNA - 04 September 2018
" Efficient as a car trawling website. Good prices. "
" The collection process was very very slow. It was an extemely long wait (about an hour) after a long day. Why does it have to be like this? It seems to me that a lot of time is wasted trying to sell customers extra products. I had already selected my options and given advance information. The whole experience was not up to standard for a car rental company with a good reputation generally. Also the full to full fuel policy was made very confusing. My receipt after collection said I had opted for pre buying the fuel therefore I did not need to fill up. However I did not chose this option to my knowledge. When I dropped the car off it was clear that in fact I could have brought it back full and that I would not have been charged the Hertz inflated full tank price of 80 euros had I done so. I thought that I had no choice since my receipt said I had agreed to the charge. Very annoying as I wasted fuel and overpaid by about 40 euros. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTIAN - 04 September 2018
" 1 Hour and 50 minute wait to collect the car, appalling! "
" 1 Hour and 50 minute wait to collect the car, appalling! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by CHARLES - 03 September 2018
" Autoeurope have been consistently good and I regularly recommend them to people "
" The only problem was the queue to collect the car which took an hour and a half - much much too long. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by PHILIP - 02 September 2018
" Likely to yours your again "
" Rental car was ok "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by GEORGE - 02 September 2018
" Once again there seemed to be a difference in size of car advertised and size of car offered . Luckily staff resolved issue but annoying to have to have problem again "
" Size of car selected didn't quite match what was offered but staff helpful to resolve "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JUSTIN - 02 September 2018
" Happy with car and drop off very easy but as already commented-collection was very poor. "
" Extremely long queue to collect car-waited for at least 90 minutes with three children in very hot conditions. Would not recommend Gold Car at Nice for this reason-need more staff on busy days. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 02 September 2018
" Really helpful staff and efficient. "
" Really helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 01 September 2018
" Clearly explained petrol policy and which option was the cheapest. "
" Friendly staff with easy location to pick up/drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 31 August 2018
" See my above comment on Nice airport. You have to be joking to put customers through that! "
" The system in Nice is like a third world country! You book car pick up and drop off at the airport. You expect it to be quick and painless. It was painful! You arrive in terminal 1, then you have to find the bus somewhere at the airport as signage is rediculous to take it to terminal 2 to join the queue and hen get a downgrade in my opinion. Budget itself is ok and I do use you from time to time but the set up in Nice airport as a customer experience is something to be believed. Try it on the chief executive next time and see what he thinks! "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
NICE, FR - Reviewed by DHEERAJ - 30 August 2018
" Very quick service . No hassle . "
" It was great experience, good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 29 August 2018
" As above "
" Pick up and drop off very efficient due to us having the comprehensive insurance. What I will feed back is why does an extra charge need to be applied for cleaning of the car if you are fully insured? We paid the 7 euros to take care of the cleaning. I have now been billed another 14 euros for the cleaning of the car aswell! I was not told about this up front when collecting the car and to just receive this on the bill after drop off is poor service. I am happy to pay for the 7 euros as agreed up front but I want the 14 euros refunded. Other than this unusual way of doing things, your service was good. Tom "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DUNCAN - 29 August 2018
" as above "
" Additional insurance to remove the huge excess almost doubled the cost of the rental, real shock and disappointment. Other than that all good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WAFIK - 28 August 2018
" Auto Europe is fine they did their job, The problems always rise with the Var rental Company particularly regarding Excess insurance * always trying to make customer pay extra for adds on. Like navigator which is available on all mobiles. "
" Counter Staff was insistence about Extra Insurance from Interrent &applying scaring tactics. All that despite telling her that I am already covetedfor Excess relate etc.. She was right down unfriendly. The other 3 annoyance points Were: 1) Petrol tank not full when picked the car. 2) Travelling to Monaco extra cost &charged daily even if you plan to go only once. 3) The car was not clean inside&outside, I had to tack loads of photos. Overall very bad experience with Interrent For sure never rent from them again even if they are cheaper. Wafik "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PAUL - 28 August 2018
" AutoEurope Great. Gold car need better counter service. Waiting so long to start your holiday for a car is an issue. "
" Very long queue. Waited for 40 mins then to be told to go upstairs when nearly at front of the queue as they have a second office. Nobody waiting there and 3 counter staff on. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 27 August 2018
" Terrible "
" Absolute joke of a company. Rude staff. Unprofessional. The worst car hire company I have ever dealt with. I shall never be dealing with your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by VALERIE - 27 August 2018
" Budget customer desk at pick up was a real nightmare, took two hours to get the car when only three people in front of me in the queue, never again!!!! "
" I arrived at the desk they were only three people in front of me, in a summary to get my car took over 2 hours due to a very pour queuing system (one shared Avis & Budget counter with two queues but three staff serving Avis & 1 for Budget customers); in addition to this computers were not working properly, it took 40 min to print my contract!!! Shockingly appalling manager who disappeared in the back office leaving staff to tell us that if we wanted to complain just speak to the manager who refused to talk to us... never had such a bad experience in car rental!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANDREW - 27 August 2018
" No comment to make. "
" The car I booked was unavailable. The alternative supplied was a poor substitute. We were told there was no damage to the vehicle. When we found the vehicle , it was obvious this was untrue. I took a number of photos of damage to the bodywork and wheels. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 26 August 2018
" Value Easy Great range of vehicles "
" Very easy Great value great choice Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 26 August 2018
" Very happy with service. The process could be improved by the reservation contract being used by the car hire company as also their contract - to save time at pick-up. "
" Budget rep was very polite, helpful and worked as quick as he could but I was a bit confused why I seemed to have to complete a new rental contract with Budget when I thought the contract had been completed with Auto Europe. Pick up admin took approx 20 mins. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by EUGENIE - 25 August 2018
" See above. "
" I left my debit card in the car, by accident. I realised an hour before the flight was to depart. The phone numbers for Hertz on the receipts did not work. I had to go back through security and passport control to get to the Hertz desk at T1, Nice airport. They rang the Hertz team at T2. It was very clearly an urgent request, for which I left my mobile and email contacts. 5 days later, I have not heard a thing. This is VERY disappointing and put me off the otherwise good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by HAMISH - 23 August 2018
" See above "
" Hire on basis that they have the BMW1 series vehicles (premium compact). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALIREZA - 23 August 2018
" Overall good apart from initial misleading information at the start of rental period "
" The staff tried to sell me an unnecessary package although I have already paid for zero exess. They cunningly tried to misinform me about my rental condition . Luckily and thanks to auto europ customer service staff on the phone, I have avoided extra payment at the counter on my first day. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MAURICE - 22 August 2018
" Very good "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 21 August 2018
" Auto EUROPE excellent "
" Car had six large dents/scrapes on the bodywork. Was handed a card with vehicle location on it in Nice. Wasn't told that this would be needed to exit the car park. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ROBERT - 21 August 2018
" Queue to collect car at Nice airport was ridiculous - over an hour. Once we got to the counter it was all very efficient. there must be a way to improve the fluctuations in demand relating to peak season and peak days. "
" Queue to collect car at Nice airport was ridiculous - over an hour. Once we got to the counter it was all very efficient. there must be a way to improve the fluctuations in demand relating to peak season and peak days. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KRIS - 21 August 2018
" Good booking site "
" Hidden extra insurance and pressure to upgrade at additional cost are not good experiences "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by PAUL - 21 August 2018
" All in all great experience, very little queues and was easy to return car. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MELVIN - 21 August 2018
" So poor compared with other rental company "
" We had to wait for 2 hours to collect car and then poor agent "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 20 August 2018
" Very pleased "
" Efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUKE - 20 August 2018
" AE always gives me the best prices and are very easy to deal with. I would however love to not have to go through the whole upselling at the desk of extra insurance etc etc giving this as an option on the form instead would be great. I carry my own insurance and don't need the endless additional debates at the desk. "
" All great in the main, but they need more signage to the hire counter. preferably a large one near the main car hire counter and then someone should walk the route to P6 to see where else they are needed. We spent 20 mins trying to get to the right place and saw plenty of other lost souls too. Also don't rent a car as 'no damage' when there clearly is some minor damage, just easier and less stressful all round. thank you. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by LUKE - 20 August 2018
" Rented the car 3 weeks this time and had no issue. The car had a few bumps and scratches on it but they were aware and I was advised to take pictures before. "
" I have rented with Firefly a few times and always happy with the service they provide. No hidden cost or bad surprises and the cars in the category I choose are good quality. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANDREW - 19 August 2018
" Worst car hire experience of my life, I have provided detailed comments on the box above. "
" On pick up I was made to sign a document regarding the condition of the car before I checked the car condition. I then subsequently signed another document once I checked the condition of the car noting multiple scratches. I have been charged an additional €286 based on the document I was forced to sign under duress before checking the condition of the car, this damage was already in place before I picked up the car. The experience on pick up of the car was inefficient having to wait upwards of 2 hours to get the keys. The staff on the desk were rude and aimed mainly to sell me additional insurance I wasn't interested in. No details were provided on what to do on drop off of the vehicle. In summary, this is the worst car hire experience of my life and I will never hire from GoldCar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ADAM - 19 August 2018
" overall great with good service and great price! "
" Brand new car, very fair full to full fuel policy. I got a good price to include zero excess in the height of the summer season. Would recommend. Only slight issue is the distance to walk from Terminal 2 to the InterRent station in Car Park P6 top floor of Nice Airport , which in the heat can be hard. On return, much better to drop any passengers you have and all your luggage at the terminal first, then go and return the car, so you can walk back empty handed to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 18 August 2018
" Not an entirely happy experience "
" The French seem to want money for everything! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARJORIE - 17 August 2018
" See comments above "
" Was very disappointed. Ordered an economy car from Europcar and was charged £171:64 extra for a Fiat 500 which is advertised by you as an economy car. I have been a customer for more than 10 yrs and feel I was NOT given the service I deserved or requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 17 August 2018
" Just a search engine "
" Disorganised and poor communication at pick up "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANDREW BLAIR - 16 August 2018
" I will NEVER book through Auto-Europe again. While I thought it was good value when I booked, we were booked through a firm that must routinely scam their customers by adding extra insurance (that we had already paid for) to the rental agreement without asking and distracting you with upgrades and fuel options while you sign. Just to find out a week later that you have just paid double the original rental. Auto-Europe then wash their hands of it. This must be a recurring theme since when I made the original complaint to Auto-Europe I was told "we'll look at the rental agreement" a precursor to "well theres nothing we can do about it". Yes there is! Dont use a company whose standard policy is to add additional unneeded unwanted insurance into your contract (which you sign on a tiny screen). Or in the pages of instructions make Point No 1 - DECLINE ALL INSURANCE AND MAKE SURE YOU CHECK BECAUSE THESE GUYS ARE AT IT. "
" When booking I made sure to pay the considerable extra insurance to reduce the excess. When collecting the car the counter agent spent some time asking if I would like to upgrade and pay for fuel but NONE explaining the EXTRA local insurance he or Budget added without my consent - but marked on the sheet as "my request". On my return I received a bill for more than the initial rental and insurance and Auto-Europe have washed their hands. Its an absolute scam which must be company policy. DON'T TOUCH these people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by JULIA - 16 August 2018
" All good "
" Helpful staff and good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 16 August 2018
" Easy to use website that offers a variety of clear and understandable options. "
" We have had some lengthy experiences in the past at Nice airport but they have really worked on streamlining the collection process to make it as seamless as possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - 15 August 2018
" Totally disappointed to say the least. I booked a large 7 seater van and was given a small 7 seater car so we couldn't get our luggage and passengers in. Spent a huge amount of time emailing and calling customer services (who never answered the phone) at AutoEurope and finally got an email over a month after complaining to be told it was was we booked. Was mis-lead and mis-sold the hire vehicle. The Ford I was given was NOT similar to a Ford Galaxy and was way smaller. Will never ever use this company again. "
" Totally disappointed to say the least. I booked a large 7 seater van and was given a small 7 seater car so we couldn't get our luggage and passengers in. Spent a huge amount of time emailing and calling customer services (who never answered the phone) at AutoEurope and finally got an email over a month after complaining to be told it was was we booked. Was mis-lead and mis-sold the hire vehicle. The Ford I was given was NOT similar to a Ford Galaxy and was way smaller. Will never ever use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by STEPHEN - 15 August 2018
" Desk staff were very good on vehicle replacement. "
" 1st car offered had major rhs front tyre defect - unroadworty! On return car had slight mark on bumper and a scuff in lhs front wheel? Given price to repair at €850 that is completely unacceptabe, both repairs would cost €100 max!!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MIKE - 15 August 2018
" everything was OK it was just the long wait it was ridiculous as they where so slow "
" I had to wait over an our to collect the car and their was only 4 people in front of me.. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALAN - 15 August 2018
" I would highly recommend Budget at Nice Airport. Vert good value. "
" Very efficient and convenient. Car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILL - 14 August 2018
" I don't know how Auto Europe relates to Goldcar, sorry "
" The only reservation I have is with the pick-up experience: we waited over 2 hours to collect our car from Nice Airport. It was a Saturday in August, we have two restless, tired children, and the room is not air-conditioned. The Goldcar desk was not really equipped to deal with the number of people waiting - around 30 in the queue, and only two desks operating for the most part, I think. However - when we were finally seen, the staff were absolutely fantastic. So helpful. I really couldn't be happier with their service, after what must have been many hours of serving customers. They were great. And the car itself was GREAT. But when it comes to recommending Goldcar to others, it's all about that first interaction, and I'm not sure I'd want to put any friends through that experience - sorry! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 14 August 2018
" Same comment as for Q.3 "
" All very positive except that we were delayed on initial arrival and were not able to contact anyone at the airport/hire destination to confirm whether the car would still be available with our delay. Luckily, staff were still present and the car available however it would have been good to speak to someone to confirm this before we arrived. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ELIZABETH - 14 August 2018
" Good experience, would use interrent in Nice airport again "
" Really happy with my experience with Interrent. I liked that their office was away from the main car rental building as this gets incredibly crowded. The lady at the desk who we dealt with spoke fantastic English and was very friendly. My only negative comment was that we found it hard to navigate the car park (P6 3rd floor) when returning the car. It wasn't clear how to get the drop off once on the 3rd floor and there were cars and barriers in the way so we had to drive between parked cars and go the wrong way down 1 way bits of the car park (thankfully there were no other cars about or this would have been carnage) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by CLIFFORD - 13 August 2018
" I always use Auto Europe for my overseas car hire. "
" Greeting at desk on arrival, car pick up and drop off were all very friendly, courteous and efficient. The exterior of the car was washed but not finished to the normal high standard. Overall excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JAMES - 13 August 2018
" I would appreciate if Auto Europe could investigate my above concerns and experiences. I appreciate that this is not the fault of Auto Europe but my agreement which with Auto Europe and feel they should deal with it. "
" Long queue at counter. Staff seemed very slow. Car was received in OK condition but dirty on outside making it hard to identify any defects. The car was received with 5/8 in tank even though our rental form said it was full. I informed an Interrent member of staff who told me to adjust on my sheet. I returned vehicle with 6/8 tank yet was charged a fee of £40 for not retuning full. I have tried phoning Interrent to complain but can't get through!!!! I would appreciate if Auto Europe can look into this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NICE, FR - Reviewed by CRAIG - 13 August 2018
" Booking etc was the easy bit "
" Avis desk at Nice is always undermanned. The queuing is so much longer than other companies "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALCOLM - 11 August 2018
" See above - excellent all round "
" Very good. Soecial mention for your representative (Ayoub). He was very helpful and professional (I believe he volunteered to start his shift early when he saw how busy you were). Also a mention to the young lady should brought water for everyone in the queue (most welcome). The car was upgraded and was great. Thank you. We will definitely use you next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DIANE - 11 August 2018
" Always pleasant and helpful on the phone. "
" The agents were extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JANINE - 09 August 2018
" While I do not have an issue with AutoEurope and they were very helpful at dealing with the insurance excess issue as explained above, I would suggest that using suppliers who are so aggressive in selling add ons that are not required should be reconsidered. Although we were told that the car hire office was in the terminal building, what the booking did not make clear was that there are two terminals at Nice airport - we arrived into Terminal one and then had to catch an airport bus to Terminal two where Goldcar are located. "
" While the staff at the check in desk were very helpful there was a very hard sell to purchase excess insurance cover at 159 Euros - something I had already purchased when making the booking. I called AutoEurope and they were very helpful and spoke to the Goldstar employee and confirmed my belief that the insurance I had purchased covered exactly what they were offering. I understand that this is not uncommon practice in both France and Italy but I have never experienced such determination to try to sell the product and, frankly, to undermine my confidence in what I had already purchased. The car was returned on Monday afternoon (6th August) and I am still waiting for the block on by credit card for the excess deposit of 1200 + Euros to be lifted. That said, my husband left his phone in the car and they were very helpful in returning this to us. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by VALERIE - 09 August 2018
" The car was good though ! "
" The queue for pick up was too long. I waited an hour and therefore left Nice airport at 11pm. The return was slow as only 2 staff members for 2 long queues of staff. Some people were leaving before check to get flights. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 09 August 2018
" Shockingly bad service in a well used airport. Use a more reputable company for a few pounds more!! "
" Awful - will never use again. We knew office closed at 10 pm. We called all evening to inform the office of our flight delay - they didn't pick up. The office had our flight number so also knew we'd be 45 mins late. 4 other families caught out - awful service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by JOHN - 08 August 2018
" Based on this experience I think it would be difficult to recommend that anyone go through my experience. I entered a complaint on the Auto Europe "on line" system and I haven't heard anything back. I have tried many times to call the telephone number but this is never answered. PLEASE CAN SOMEBODY COME BACK TO ME ON THIS!!!! "
" The actual car was OK but the whole experience was poor. I felt that Firefly just wanted to sell their enhanced insurance package even though I had booked additional insurance through Auto Europe. The people at Firefly just kept reciting the problems if you got a small scratch on the car or couldn't catch the person that did it. As you have not a got a copy of the Auto Europe policy to hand you cannot argue. It is a very bad situation to be put in. The Firefly people even said that I should take their insurance and then cancel the Auto Europe insurance. Quite honestly it was poor service in everyway except the car was OK. By the way they wanted to charge an additional €120 insurance for their cover which included additional mileage and an additional drive, which I didn't need or want. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by DOMINIQUE - 08 August 2018
" Very positive, went without a glitch. "
" Very professional and quick. I was very happy with the quote and terms. Don't go for the cheaper alternatives. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RACHEL - 07 August 2018
" I would use Auto Europe again but make sure I don't go via interrent. "
" Pick-up was very very slow - we waited 40 minutes. The car itself was low-powered and felt old. It wasn't a pleasant car to drive, or to sit in for passengers. Drop-off was the only pleasant part of the experience, although it was difficult to find due to not being with all the other car hire firms at Nice airport. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
NICE, FR - Reviewed by GEORGE - 07 August 2018
" Very Poor "
" The whole experience using INTERRENT was regrettably poor, particularly compared to the first class experience renting at Geneva Airport a week earlier through Dollar "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by SHEILA - 07 August 2018
" Was pleased with overall booking service. "
" Not the easiest of pickups,difficult to find with small child in tow.was nearly 2 hours waiting as was extreamly busy.Drop off was very quick as I had zero excess. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 07 August 2018
" Lovely car but extra insurance rip off.... and pressurised to take our insurance when told £1000 deposit taken from Visa card.... "
" Extra insurance rip off when returning the car with no damage you should get a partial refund the insurance cost more than the car hire. Not happy.... "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 07 August 2018
" A three hour wait to pick up a car is not reasonable. Also it does not honour the contract. I booked a car for a 10 am pick up and finally had my car after 2 pm. A very poor service. "
" Avoid Goldcar. We arrived in Nice airport having booked a Goldcar. With my reservation slip in hand I headed to their desk where 3 Goldcar reps sat behind a ticket machine. I was told to take a ticket and await my turn. I was served 3 hours later. What I noticed was that new bookings were given priority. So I had to wait while people that headed to the desk fresh from their flights were served first. Once served I asked if I could have a reason for the delay - none came my way. A disastrous beginning to my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MICHAEL - 07 August 2018
" Ok but the counter staff need to stop the hard sell and get on with the service already paid for "
" The counter staff spent so long trying to hard sell ALL extras it was unbearable "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by DAVID - 06 August 2018
" Would recommend fully "
" Easygoing stress free brilliant staff and service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALASTAIR - 06 August 2018
" AE and Budget/Avis need to share booking information in full to save repeating "
" Budget and Avis shared same desk area at Nice airport. Budget had 2 staff on desk, Avis 6. Queue to get the car took over an hour and even though I gave all the details upon booking it had to be repeated (address etc etc) "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JAMES - 06 August 2018
" I await a response. "
" I will be contacting customer services. We picked up vehicle around 11.45pm, the counter staff were uninterested and in a rush to finish their shift. We were given a car that was filthy both inside & outside. We went back into the office to ask to change & I was told abruptly no!! They came out to look over and said due to location open air car did not have to be clean outside, but did not have an answer for inside being dirty & windscreen unable to see out of. They said they would give us a free cleaning service?? When we left they drove off they immediately locked office door & drove off. When turning ignition on, hazard light came on in dash & doors highlighted that were open. Neither would go out!! Car grinded when driven & back door was not closing properly. The mileage was also near 30,000 so was not a nearly new car!! No checks were also carried out externally by staff. As late at night & no staff to contact we drive from Nice to Mandelieu la Napoule. The next morning we contacted customer services & were told we would have to take the car back, we said that we didn't feel safe to drive & having two children we were told we had to bring it back they would not pick up. Had to make the 30 min drive & wait in a 1 1/2 hr queue to change!! Although the staff on duty was a lot more attentive and understanding. I certainly would not recommend hiring from Interrent again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NICE, FR - Reviewed by RAYMOND - 06 August 2018
" very expensive "
" paid money to auto europe everything supposed to be included had to pay extra 240 euros for full waiver cover no option not satisfactory ray "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 06 August 2018
" Always easy to use "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ROBERT - 05 August 2018
" Smooth process at both collection and drop off "
" Friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GUY - 04 August 2018
" I plan to use Auto Europe again "
" The queue at the airport was unacceptably long. 30% of the counters were unstaffed o. A day that was at the height of the summer holiday season. This was hugely disappointing and a very annoying way of starting off our family holiday. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PIERRE - 03 August 2018
" No complaints "
" I queued for nearly 2 hours to get my car. I'm aware it's the holiday season but still! Drop off was very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by PETER - 02 August 2018
" Works well, good cancelation policy and often the best deals. "
" No queues, no hassles - good car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 02 August 2018
" Simple booking arrangements "
" It was quite a trail to find the desk in the baking heat and directions not too clear for travellers unfamiliar with the airport. An additional charge made for "assistance plus" which was not pointed out at the time of collection. There was no water in the screen washer. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARC - 01 August 2018
" . "
" Check-in queue and wait time was too long. And the child seat I ordered was supplied, but that incurred another long, very frustrating and unnecessary, wait. Otherwise all good. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JAMES - 31 July 2018
" Top notch, would defo use again. "
" Very quick picking up, polite staff who spoke very good English. Car was in great condition and for the cheapest they had was just what we needed. Drop was equally as quick, aside from the confusing parking entry system I'd highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 30 July 2018
" I have used auto Europe many times "
" I was surprised to be told there was an extra 7 euro car cleaning charge to be added to the bill. No rental company has previously charged this. It seems like a hidden extra charge as cars always get returned dirty. At collection there were scratches on car that were not on the sheet and the staff would not come out to see. I was told to take pictures and show them at car return. I did show these and I was not charged at return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by GAVIN - 30 July 2018
" 1st class "
" Great deal. Good service all round. No hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 29 July 2018
" Slightly dislocated from Terminal 2 but worth the walk ! "
" Very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DMITRY - 28 July 2018
" Fast service, reliable, no hidden fees, new car. Nothing to complain about. "
" Fast service, reliable, no hidden fees, new car. Nothing to complain about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROGER - 28 July 2018
" Auto Europe have always been good top marks to you "
" Car body condition wasn't that great. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by DAVID - 28 July 2018
" I have used AutoEurope for the last thirteen years or so hiring card three to five times per year..usually from Nice Airport I have always found their service to be first class and often recommend them to friends "
" Excellent I am always very happy both with Auto Europe and with Budgeting u "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFF - 28 July 2018
" See above "
" I made the mistake of travelling in France on Bastille day. I spent 2 hrs in Nice airport waiting to be served. The car was damaged on the sill but I failed to notice it. Fortunately I don't think I have been penalised "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 27 July 2018
" Excellent value and quick service "
" Excellent value and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARNARD FORTUNE - 26 July 2018
" Great service by Auto Europe "
" Took an hour to pickup the contrat and a further 15min to pick the car. One of the worst experience "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by HEATHER - 26 July 2018
" A good experience except for the pick up "
" Picking the car up took at long time "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALAN - 26 July 2018
" Auto Europe say they will be sorting this problem out but have not yet done so. Meanwhile I am nearly £250 out of pocket. "
" Seemed fine until got final invoice by email after car dropped off. Then found:- 1. Had immediately debited EUR 270 to my credit card on day car picked for the rental notwithstanding that it had been paid for in full. The invoice claimed that there had bee a "cash/refund" but I have yet to receive any. 2. Had included in the EUR 270 a charge of EUR 30 for an "upgrade" which I neither asked for nor received. 3. Had slipped in a charge of EUR 20 for something called "Asistance Plus" which was never mentioned let alone agreed and I have no idea what it is for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 25 July 2018
" Efficient service and no complications. Good value. "
" Efficient service and no complications. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ADRIAN - 25 July 2018
" Car arrived 1 hr late at pick up - not good Car was not a compact as ordered but bigger than desired - annoying Car had Spanish plates for use in France - really annoying Price was good............ "
" Car arrived 1 hr late at pick up - not good Car was not a compact as ordered but bigger than desired - annoying Car had Spanish plates for use in France - really annoying Price was good............ "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 25 July 2018
" All good "
" Took ages to collect car at Nice "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RYSZARD - 25 July 2018
" Having arrived at terminal 1 and having to get to terminal three and finding P6 car park was a bit of a pain. Dropping the car at the airport was a bit of a disaster I went to the car park where all the other hire cars were being brought back and had great difficulty getting out and finding car park P6. Nice airport is a the worse airport I have been to. "
" Not any real problems apart from returning the car to P^ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by SUZIE-MAREE - 24 July 2018
" . "
" A little bit hard to find where rental location was "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by BHIKHU - 24 July 2018
" Ned to specify that Interrent are in a different site to all others at NICE airport as most people follow the sign for car rentals "
" At Nice airport, the Interrent office are totally in a different section to all the other well known car rental biggies. It took us a while to find out and when phoned your office the response was lack lustre and simply gave us the local number which I had already tried and went straight to automatic answer and in French a language I don't speak "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 24 July 2018
" Uninspiring "
" You already have my views, just under three hours to wait for the car, when the other outlets had nowhere near the wait. 5 or so desks out of 18 being manned notwithstanding it was bastille day "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 4
NICE, FR - Reviewed by ANDREW - 24 July 2018
" Taxes were not included even though the booking said they were, so an extra £100 on top for that. Just really annoying. "
" Drop off was ridiculous, but partly this is Venice airport issue. The car park is too small and you have to queue for a long time to get to your area of drop off. Then you have to queue again to get to the drop off staff. I was then charged an extra day's rental because I was late. Just taking the Micheal. Also Taxes were not included even though the ticket said they were, so an extra £100 on top for that. Just really annoying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELLEN MARIA - 23 July 2018
" See above I'm still fuming. "
" Absolutely appalling. Turned up late due to plane having to circulate due to fireworks on Bastille day and office was closed and no way of getting the car I had ordered. It was midnight and I was a single mum with 3 kids and no means for getting to our accommodation. All other companies leave a key or courier or some note! But not interrent. In the end I was forced to hire a car with Sixt who changed me 600€ for the week. So over 800€ spent before I had even arrived. Am not happy and will complain and take this further. On the Monday (as of course no one was available till then) I got French and automated voice mails from both Autoeuropa and Interrent. Have never had such rubbish service. Then finally I managed to get through and was told I had to complain via email as no one could sort this out on the phone. Terrible service and still going to seek compensation. Nearly ruined my entire holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 23 July 2018
" A complete disaster, I would have marked lower apart for the staff who were very helpful. "
" The car had not be cleaned, the rear passenger door was bashed in and due to flight delay by half an hour and poor directions we had to spend a night in hotel and picked car up on Saturday. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NICE, FR - Reviewed by CRAIG - 23 July 2018
" Easy collection and drop off - a free upgrade as well "
" Easy collection and drop off - a free upgrade as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NEVILLE - 23 July 2018
" It was Interrent that hired the car. Auto Europe are now trying to help us sort out the problems we had, so maybe they can do a better job. "
" Flight delayed 30 mins We were not told about the approx.. 45min transfer from t1 to t2 in Nice so arrived at 10.15 to find very remotely situated office in car park was closed so we had to stay all night in the airport. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by TERENCE - 21 July 2018
" Not good - in the event that a possible problem may occur, we restricted our use of the car to about 70 km. When entering into a hire contract, the company should be expected to honour their part of the contract. "
" Am extremely surprised that Auto Europe would refer or recommend this company to any potential renter. The exterior of the car was absolutely filthy - so extremely difficult to check for existing damage. When this was pointed out at the time of rental, the response was that the cleaniless of the exterior didn't matter!! But make sure to vacuum the interior before return. We were also informed that if the car was defective in any way and broke down and was undriveable through no fault of ours, it was our responsibility to sort out a breakdown recovery and arrange for car to be repaired but we would not be supplied with a replacement car!! When questioning this we were then informed that this could be avoided if we paid a sum of money!I I have regularly used many car hire companies in Nice airport over the past twenty years and on the odd occasion that there has been a mechanical/technical problem with the vehicle the company in question has been extremelty helpful in fulfilling their part of the contact. This must surely be the hirer's share of a hire contract! Shameful tactics to gain more money. And other people in front of us at the rental counter were being told the same thing - not just us. Will be posting re3view with Trust Pilot "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by DAVID - 19 July 2018
" The car drove fine. Toyota Aygo. 18000 km. No problems. I would prefer to deal with Autoeurope direct, not a local partner like Interrent who are looking to sell extras. Still unsure whether the breakdown cover was necessary. "
" I was asked to pay extra for breakdown cover. Normally this is included in car hire. The extra 30 euros given to Interrent made it not such good value. When we picked up the car the seats were stained, and the aerial broken. So no radio avaiable. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by COLM - 19 July 2018
" Booking through to drop off was great. Just get better directions to internet. "
" The only negative point was that it is a very hard place to find. On top of a multi storey car park!! They need more signage. We were not the only people trying to find it. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALCOLM - 19 July 2018
" Used Auto Europe several times, always good prices and seamless transactions "
" Nice clean new car, only issue was queue to collect car and an attempted presumptive sell of excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 19 July 2018
" Autoeurope are fine. But working out who to deal with is such a mission. "
" Getting hold of them after they charged for damage is almost impossible. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 18 July 2018
" I find that I can always get the best deals with Autoeurope. "
" Very pleasant people behind the counter, everything went very smoothly and I was very satisfied with the whole experience of dealing with Interrent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICHARD - 17 July 2018
" Good experience "
" Had to wait a while to get the car but everything else was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AMANDA - 17 July 2018
" Very Stressful, the staff would not look at my paperwork and made me buy their Insurance although I already had Insurance. The Budget desk in Terminal one was not open. The car I ordered was not available. Would not recommend Budget. "
" The Budget desk was shut in Terminal one had to go to Terminal two. The car ordered online was not available had to take a smaller car. The desk staff forced us to take the Excess Insurance as she said only she could offer this Insurance although I told her I already had Excess Insurance she would not look at my paperwork,. and told me to claim this back through you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by CATHERINE - 17 July 2018
" Staff were fantastic, collection and return were quick and efficient. "
" Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALCOLM - 16 July 2018
" Shame that everything was perfect and the overcharging has changed my views and I would tell people to stay well away from using. "
" told by staff it was 18 euros for extra insurance cover. On returning home I found this was daily and not an overall cost as I was made to believe. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NEIL - 16 July 2018
" Previous experiences have been fine but this one stops us giving auto europe a higher score "
" Budget/Avis at Nice airport was a nightmare! Counter closed at terminal one, minimal directions to terminal two. When we eventually found it there was a huge queue with just one or two staff to deal with an increasingly impatient clientele. The flight was two hours from Leeds to Nice. We were almost three hours from finding the closed Budget counter to collecting our car. No of the other rental companies had queues at all. On top of all the delays my husband was given another man's passport and driving licence! Fortunately we realised before driving off. Complete chaos and we will never use Budget again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 16 July 2018
" You people need to make your offering much clearer, if we didn't have the money in our account, we would not have been able to get the car. "
" I was charged another almost £170 if I didn't deposit £1200 for 10 days, this is extortion!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 15 July 2018
" At this point i am pending outcome of my complaint and score might change, but because I was left in limbo I was very unhappy. Your numbers also don't work when I have car hire 9-10pm, so not very helpful. "
" An atrocious experience, we never got a car, the staff member was unhelpful and hard nosed, the telephone numbers provided don't actuallu operate in the hours 9-10pm meaning if you have any issue, tough luck. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ZORA - 13 July 2018
" Very efficient service on collection and drop off. "
" Very fast precessing and extremely efficient agent on collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARY - 13 July 2018
" Poor "
" Closed on arrival so had to return the next door. No one available on return of car to accept keys "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by JULIAN - 13 July 2018
" I've been very impressed by Auto Europe in the past, however, I've lost confidence with them following this recent lamentable experience and will be looking for alternatives in the future. "
" The car itself was fine but check-out was very slow. I had to queue for over 45 minutes and, even though the car was pre-booked, it still took 20 mins to complete the paperwork and formalities. It didn't help that the woman vehind the counter kept disappearing into the back room for no obvious reason and without explanation. I wanted to go overnight from France to Italy and before I left I was quoted an extra €8 per day to take the car over the border. When I got to the desk, however, they insisted on charging the extra daily rate for the whole 10-day hire period, not just the two days I wanted to leave France. Consequently I decided to change my plans and stay in France, but when I got home I discovered that they charged me the extra anyway: yet more hassle as I try to resolve this blatant theft. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANDREW - 12 July 2018
" Absolute disaster and would actually encourage people to stay away from autoeurope and firefly "
" Absolutely awful! Didn't even get a car after scanning and sending our documents it turned out that Andrew had to use a credit card for further deposit in his name. Only I (his wife) have a credit card in my name. Although this wasn't a problem when the money was taken off it! So was refused a car. Was also then refused my money back! Spoke to a manager who agreed I could have a part refund. So I actually paid for nothing but the hassle. I still haven't got the part refund promised "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAULO - 11 July 2018
" Good online experience, sufficient information given. "
" Please mind holidaymakers don't know where interrent is. There is a lack of street information. We didn't know where to turn to from the free shuttle bus stop. Frustrating. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARCUS - 11 July 2018
" Booking personal on phone are not very helpful. Talk over you and it took them 2 calls before I found it they were not the right team to help me. I'm still awaiting my refund for the whole debacle. Shambles "
" Interrent are not based in the same location as all of the other hire car companies at Nice airport. Difficult to find with poor signage. But this is the least of your problems as they go home at 10pm so if your flight is delayed you are screwed even when Auto Europe say you can pay 30 Euros for them to stay open late and you fill in the form to agree this. So in the end you have to hire with another company at 3 times the price!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MIKHAIL - 11 July 2018
" Easy navigation "
" A bit of a queue in the desk, but resolved effectively "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLOTTE - 11 July 2018
" The score is dependent upon how I am treated by the excess insurance. "
" When I returned the car, a small scratch was found underneath the sill. I had not checked there prior to taking the car, (who does normally get down and check under the sill?) so could not say whether it was present prior to the rental, but am certain that there was no incident in the car whilst I was driving it. I was charged £235 for this scratch, and regard this as theft from the insurance company, who will hopefully indemnify me against these criminals. The documentation provided was very poor, they would not tell me how much I would be charged, and sadly because I had a flight to catch, I was not thinking straight and did not document the "damage" with a photo etc "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALMIR - 11 July 2018
" X "
" Staff were friendly enough but car was total rubbish "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NICE, FR - Reviewed by RICHARD - 10 July 2018
" Poor "
" Car in poor condition, Dirty No water in windscreen washer reserves. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
NICE, FR - Reviewed by RICHARD - 10 July 2018
" Easy to use and very efficient and helpful "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GLENN - 10 July 2018
" Have used Auto Europe many times always satisfied "
" Good rental good car much better service than when collecting from Avis in previous years Only negative on drop off only one person checking in the returns and taking a long time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUIS - 10 July 2018
" Everything was good, although the location of Interrent is difficult to find (to rent the car) and the deposit of 100€ hasn´t been reimborsed yet "
" Everything was good, although the location of Interrent is difficult to find (to rent the car) and the deposit of 100€ hasn´t been reimborsed yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 09 July 2018
" It was just ok The que was long at the desk due to having 1 person dealing with over 15 customers The competition had multiple staff "
" The car didn't have air conditioning as promised and pre paid for Very disappointed "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 09 July 2018
" Excellent service but just too busy for the guys working there. They are under huge pressure "
" Excellent experience but would recommend that the office is just too busy and although all desks manned and long waiting times. They really need some more help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JAMES - 09 July 2018
" see 3. above. Also, the rental companies always ask for a mobile phone number. It would save time if you asked us for this and listed it under Driver Information on your voucher. Also, for regulars like me it would help if you stored credit card details. "
" In Nice the location is separate from the main rental area and tricky to find for first timers. As with all car rental companies I am always dismayed at how long it takes at the counter to process the pick-up of the car. In this "information" age there must be a faster and more efficient way!!! Apart from that the experience was good, especially the drop-off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ZAHRA - 09 July 2018
" Stressful experience. "
" Plane delayed, no way of reaching the car rental company and subsequently the office was shut leaving me stranded at the airport. Next day, staff were not helpful at all and as a means of an apology offered to upgrade my car at an additional cost! That's not an apology, that's opportunistic. What is the point of supplying flight number if this is not checked by staff to see what happens? There needs to be an emergency number we can contact too if planes are delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NICE, FR - Reviewed by DAVID - 09 July 2018
" Overall as expected, good basic service and cost "
" Overall as expected, decent service, budget car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NICE, FR - Reviewed by STEVEN - 09 July 2018
" Auto Europe is very good it the hire companies are where the problems start!! "
" Not clear where the desk was. We went back on forward from the terminal twice and finally had to ask at the information desk and then they sent us to the wrong place finally found under Gold Cars, but wasn't clear at all. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 08 July 2018
" Excellent all round "
" Excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GARETH - 07 July 2018
" You misled me about the price. It ended up being nearer £230 rather than £150 because you failed to tell me about the additional £70 fee until I had already made the booking. I will use a reputable company next time and not this shambles. "
" Took ages to pickup the keys. Not good enough and other rental companies are better. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 07 July 2018
" As above "
" The staff thought it best to take a personnel call for 5 mins. Rather than carry on serving me. The car we hired a Renault Meganne we were told didn't exist on their hire fleet. The car was dirty, both inside and out. Quite a few scratches and damage to the car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
NICE, FR - Reviewed by DAVID - 05 July 2018
" Totally spoiled by the time wasted at collection, and by the subsequent extra charge of which I was not made aware. "
" The car was fine. Unfortunately the collection process was laboriously slow and took over an hour. Then, when I got back to the UK, I found that my credit card had been charged an extra 25 euros. On reviewing the paperwork that I signed on collection I noticed that an item of "Assistance Plus" had been added which I neither asked for, nor agreed to, but failed to notice when I signed the agreement. Nor was this pointed out to me when I collected the car. This is totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIP - 05 July 2018
" Friendly service but Goldcar have not refunded me, after I returned the car full of diesel and in good condition. "
" I returned the car with a full tank of diesel and my fuel retainer (€130.00) was not refunded. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 05 July 2018
" I have used you a lot over the years and feel very happy with this experience from an Auto Europe perspective and with my experience with you generally. "
" I selected Sixt having used them before largely because the service at pick up and drop-off was very good and they come well up to expectation on that score. The car itself was not brilliant however. There was a hub cap missing which was noted on the contract but hadn't been replaced. A tiny point but just a bit irritating. More significantly the car had plainly had a hard life. First and second gear in particular seemed to have suffered from some rough treatment. I certainly use them again however simply on the basis of their service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by MARK - 05 July 2018
" pick up on top of car park☹☹☹ "
" car condition very poor "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by CLIVE - 05 July 2018
" Everything was fine. We received an upgrade although it was an estate from a hatchback. Was told when we returned the car that we would receive an email confirming that the car was perfect and that the credit card block would be cancelled. Never received the email. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 04 July 2018
" I have used Auto Europe many times each year for years and years. After this years experience I will shop around more carefully. "
" Lovely guy at pickup counter Great car Very efficient drop off BUT- I had to wait almost an hour to collect my car. Approx 5 counters, but just 1 guy dealing with all clients. Unacceptable! I chose Budget, not the cheapest, because I was expecting a good service start to finish. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL - 03 July 2018
" A great deal price wise but Auto Europe gave conflicting replies to my queries regarding late pick up due to delays including one very unhelpful lady who tried to charge me 30 euros for a service which is not even available. "
" My flight was delayed but I was still able to collect my car from Nice as the staff had stayed late to deal with delayed passengers. A huge thank you to them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GORDON - 03 July 2018
" car, good, waiting time at pick up prolonged, drop off crap as described "
" the access to parking 6 at Nice was a nightmare. After entering the multi level car park,access to level 2 had been blocked because it was full so could not get to level 3 to the drop off. Had to park on level 1, walk to the office on level 3,was told to use the staff entrance and was given an entry code. just about caught our plane, having left juan les pins in good time got the feeling this wasn't the first time this had happened, never again!!! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 03 July 2018
" have used before, good price, good service "
" a little worried beforehand due to bad internet reports but could nt have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CLAUDIA - 03 July 2018
" I found Auto Europe to be extremely helpful with everything i asked them especially in relation to the Excess Insurance issue when i was at Interrent in Nice being pushed into buying a product i did not need!! I will not use Interrent again as i felt they tried to take advantage of me, a 20 year old hiring a car for the first time ever in their country who unfortunately cannot speak fluent French. However, i will use Auto Europe again. Thank you. Claudia "
" Very pushy with regards the Excess Insurance Premium even though i showed them the one i had bought through Auto Europe, but they insisted it wasn't good enough. The car was filthy on the outside. I was asked to just take photos of the damage i saw on the car instead of Interrent changing the paperwork but i insisted that it be logged on the paperwork. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by PIERRE - 03 July 2018
" Not a pleasant experience. Spoiled the start and end of the holiday. "
" Waited over 90 minutes in searing heat to collect car. No seating or cover available. The staff were very polite but the process was extremely slow. The condition of the vehicle was deplorable. Lots of scratches, debts and the front bumper was just about being held on. The car was clean inside. The Interrent pick-up/drop-off was away from the other car rental firms. Easy to walk to but took more time to find when returning the car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by IAIN - 03 July 2018
" we were apprehensive about car hire, but Alamo Nice were very good. "
" staff very courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAISY - 02 July 2018
" No complaints - very efficient. "
" Located a bit further away, but very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEVIN - 02 July 2018
" Whilst I would use Auto Europe again, if the car offered was from Interrent then I would look elsewhere. Their attitude is poor and their cars are not checked before being issued to customers. If they miss the simple things like, washer fluid and Fuel level, then what are they doing about the things that matter, brakes, steering etc? "
" You should make clear that the Internet office is not located with the well sign posted "Car Rental Area". Rather it is in another area and not sign posted at all. We were told that the vehicle was full of fuel, but when we turned the ignition on, we found it to be 5/8ths full. This resulted in a return to the rental desk to show them a picture. They said we could return it the same way. Have you ever tried to put 5/8ths of a tank of fuel into a car. They made on the deal....heavily!! Furthermore though the car was virtually new, there was no washer fluid in it. I found this out once on the Auto route. This to me is unacceptable, but was shrugged off by the guy checking the car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by PAUL - 02 July 2018
" Don't want to book with eurocar again for reasons outlined. Collection procedure at airport ok and efficient as was drop off "
" First time I went to use windscreen washer I found it empty. This is an offence so good job I wasn't stopped by police. Vehicle has a huge Euro car sticker in rear window. Talk about advertising a hire car to local criminals to break into for cameras etc. Eurocar staff not interested. Car itself was brand new and no problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by VLADIMIR - 01 July 2018
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 30 June 2018
" You recommended a car rental company which closed it's offices exactly on time when our flight had been delayed - major failure on your part. "
" Our plane was delayed 1/2 hr. The rental office was closed when we arrived. It was the first (and only) time a car rental office has not stayed open for delayed passengers. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by DANIEL - 30 June 2018
" Not bad but just very expensive as I was only expecting to pay what I paid upfront!! "
" The car was great becuase it was brand new, most of the staff were really friendly aswell. Very very annoying how much it actually cost it was really expensive, we paid an amount around £150 thinking that was the charge for the week .. but we get there and get told that we have to pay an extra 280 !!! What? We were never told this was the case... apparently it was becuase he was a young driver ! But there was no information about this .. CLEARLY STATED! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 29 June 2018
" Despite being assured that the car was full of fuel, as agreed, and the clerk confirmed that all was well, an additional charge of €60 was added to my account on 27th June. Why? "
" They spent quite a long time persuading me to take 'Coverture Super' "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEVEN - 29 June 2018
" Great rate but wasted time at pickup. They never have the info given given to Auto Europe so I have no idea why Auto Europe holds it (address, contact details). Never get the car booked, which is awful as sometimes I want a specific car because I am thinking of buying one and want to try it out. "
" VERY long queue at pickup - waitied 45 minutes to be served, in stinking heat, no airconditioning in office. Unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 28 June 2018
" Needs better signage for travelers and clearer warming of closing time for later flights . "
" Didn't realise the office closed at 10pm we landed at 9pm with a young child had to run and find shuttle bus no idea we had got off at wrong stop then had to get back on the bus . Was looking for AUTO EUROPE as under the impression that was the name of car hire . NO interent was the name in tiny letters complete stress . Dropping the car off was hell not told pink sign staff car park to drive in to . Ended up in wrong car park trapped . Nearly missed the flight home . Awful experience. But that's what you get for going cheap and not speaking French . "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEFFREY - 28 June 2018
" Waiting time too long to collect car from Nice, second time we have experienced this. But overall, happy with the car and service provided, especially the quick drop off on return. "
" A short delay due to the wrong car (automatic) being provided. This was rectified quickly and an apology given. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GRAEME - 27 June 2018
" We will not use interment in the future. "
" We had a 2.5 hour wait in 29 degrees without shade. The counter staff were under maned and the access to the small porta cabin could have benefited from an in and out door to reduce the confinement of the cue. There was no water and there seemed to be a considerable time spent with each customer. There was also a hidden cost of for insurance which as we were aware we had already taken out. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SARAH - 27 June 2018
" Cool "
" Great value and car. The only thing I was not expecting was when I confirmed the booking it said 300euros deposit and I was actually charged 800euros. Apart from that everything was cool. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONATHAN - 26 June 2018
" I just can't trust AutoEurope now if these are the companies they associate with. "
" Over an hour wait to collect the vehicle in sunshine with no water. Vehicle was filthy and tank not full but noted on the paperwork. Returned with the same noted fuel and then charged a penalty 20 minutes later via email!!! Horrific car company I will never ever use again. Just abysmal. I'd rather get the bus! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NICE, FR - Reviewed by TIMOTHY - 25 June 2018
" Total disaster. Started my holiday off on the wrong foot. After an hours flight delay, I really didn't expect a pre booked car hire delay of the same duration. The staff at Nice airport didn't seem bothered that the queues were getting bigger and people were really getting pissed off. The staff were totally inefficient and grossly unaware of the feelings of those of us who spent our time waiting whilst they wasted theirs dragging out each hire... at least 20 minutes. Rubbish.... Rubbish.... Watch the big players to see how they perform before you even dream of entering the same market..... You have much to learn. "
" Had to wait more than an hour to be seen. Watched the queues at AVIS, Europcar and Hertz disappear twice before my turn. The ticket queueing system is laudable. Most people were pissed off. 3 staff on but only one at a time doing anything productive. Watched two staff spend nearly half an hour serving two young girls giving the hard sell of your own insurance. Watched an irate customer jump the queue because she was really being a nuisance. The desk at Nice terminal 2 is a total shambles and needs sorting if Rhodium are ever to line up alongside the big players, i.e. Europcar, AVIS and Hertz who are supremely professional compared to Rhodium staff. I will never book with you again...... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 25 June 2018
" See above "
" The pick up place is inconvenient and difficult to locate. We then queued for 90 minutes in full sun, or inside a non air conditioned room to have our paperwork checked and the booking confirmed. It was the worst experience of picking up a car I have ever had. The car though was new and in good condition, so it was a shame that the pick up was so badly organised. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIA - 25 June 2018
" If it wasn't for the gps It would be a good experience "
" The gps didn't work because there was no internet sim so we had to take a portable gps that wasn't updated so basically we didn't have a gps in the car and we couldn't use any "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by NEIL - 23 June 2018
" Nice car - shame about the hirer. "
" The car was fine and we had no trouble. Regrettably I managed to scrape a wheel arch (I have a picture of the damage). What I did not see until it was returned was a scrape along the back of driver's wing mirror, which did not in any way affect it's operation. Apart from those marks nothing else was recorded by the person who accepted the car back. ON MY RETURN TO THE UK I SEE THAT MY CREDIT CARD HAS BEEN USED BY AVIS TO CHARGE ME £660 !!!! NO EXPLANATION? "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by SUSAN - 22 June 2018
" See above. "
" All staff were efficient and helpful, although we thought suggestion, at pick up, of paying extra to have car cleaned at euros 7 on return unnecessary. Car was bit beaten up - lots of scratches, etc., and bad rust patch under drivers door. Not easy to find premises as building separate from all other car rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by KELVIN - 22 June 2018
" None "
" Car was dirty, due a service and covered in dents. Cheap but nasty. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by ANTHONY - 22 June 2018
" The booking process with your company was simple and easy. "
" My pregnant wife and I went to collect our car at 12.30pm on 15th June- we had to queue in the hot sun for 1 hour before we even got to the counter to be served, it then took another 30 minutes for them to do all the paperwork, and hand me the keys. We did not leave until just after 2pm. We had to be back at the airport for 4pm to pick up a 2nd car with firefly (as other friends flights landed later than us), so we paid a full days hire for the use of a car for 2 hours - it meant it was a waste because as soon as we drove to somewhere for food, we had to drive straight back. If we would of know it would take so long to get the care hire we would of not bothered hiring it earlier, and just got it from 4.30pm, saving us a days hire. This was money wasted, and we were unhappy at this. The staff were very slow and had no clear order to their work, I would not recommend them, and would not hire with them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
NICE, FR - Reviewed by KEITH - 21 June 2018
" Liked the fact that the price could include damage excess insurance. "
" Difficulty locating the office. Directions need to be more detailed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAROLINE - 21 June 2018
" No problems at all - only comment is would have liked an email to confirm receipt of the car and deposit released "
" No problems at all particularly as got an upgrade as car we ordered wasn't available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREW - 21 June 2018
" See above!! "
" Queue at check in was the only problem, otherwise good "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARNARD FORTUNE - 20 June 2018
" Have been using Auto Europe for 10 years and satisfied "
" Rhodium blocked 1400 euro on our card because we refused to take their insurance having taken AutoEurope's all inclusive cover. The agent insisted that we took theirs to reduce the deposit to 250 euro. Ridiculous. Further, it took them 9 days to release back the 1400 euros taking into consideration exchange rates, we lost 29 euros. Not acceptable! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEOFFREY - 20 June 2018
" It seems that all counter staff with all car hire companies try to upgrade to a more expensive car . we believe they must be instructed to do this. Other people have had the same experience. "
" We ordered an Opel Astra but at the desk were told the car would be a Honda Civic. We were then told that our two cases would not fit in the Honda so they said we can have a BMW 2 which was more expensive. However it was too large and they said we can have an upgrade to a BMW1 which was too low for us. We then tried other cars until we were offered the Honda Civic which they had previously said was unsuitable. The Honda Civic was large enough for all our luggage so it took over 2 wasted hours to get back to the same car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MARK - 19 June 2018
" All good. "
" Nothing negative to say. Quite a small desk at Nice airport which led to queues and a wait to collect, but that's all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 19 June 2018
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by LAURA - 18 June 2018
" As above. "
" On arrival at Nice airport, there were no signs for dollar or auto europe. It was only by chance we discovered it was part of hertz. We spoke with staff of our journey through France and the distance we would cover to our destination in Chartres. Upon arrival in Chartres I was informed that there was a 750km limit on the car and we had to pay an extra €240, on top of the rental fee, one way fee, additional driver fee. Staff pointed out the small print showing me this detail but I obviously would not have selected a car with a mileage limit knowing we were driving from southern to northern France. No effort was made by staff to assist. I have been mis-sold this car with the specific purpose of charging extra. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 17 June 2018
" We have used Alamo at Nice airport for many years and never had a problem. "
" We have used Alamo at Nice airport for many years and never had a problem. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KEITH - 16 June 2018
" Still smarting over having to pay for another 2 rental cars. "
" We hired 2 cars, UK4367079 and UK4376841. We lost the cars and had to re-book 2 more for 12 hours later costing me another £310 with no recompense for the original rental car costs. I'n not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MALCOLM - 15 June 2018
" Good value, but watch out for condition of car "
" Excellent value but surprised to get a two year old car with 38k and marks on every panel. Front tyres low but not illegal, just over minimum oil level, last time with inter rent it was a much better car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by ZANIS - 14 June 2018
" Very good experience, smooth and quick, will definitely use it again! "
" Very good experience, smooth and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 13 June 2018
" Lovely car very new "
" Got a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUKE - 13 June 2018
" good value, voucher worked fine "
" brand new car, quick and efficient pick up/drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JAMES - 13 June 2018
" See above "
" Very efficient pick up and drop off but the car was not great. The Toyota Aygo was Very under powered and hill starts were almost impossible. It is possible that the clutch just needed adjusting but it was a matter of parking so that the start was down hill or there were all sorts of difficulties. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by STEPHEN - 13 June 2018
" Standard car hire experience - really not clear about charges etc "
" Lots of confusion and mis-understanding with credit card requirements. Location and access to Interrent really poor. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHRISTOPHER - 12 June 2018
" Overall it was excellent! "
" Great service and the lady who checked us in convinced me to take the additional insurance and as it turned out I am so glad I did! Would definitely use you and recommend you again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MIKE - 12 June 2018
" Good price and car (when I eventually got the right one) was better than expected. "
" Pick up was a nightmare - we were waiting for an hour as there was just one person the desk and a queue of people. Had to question the car allocation several times as was being offered a three dour when I had ordered a 5 door. Eventually got what I had ordered but I suspect this was just pure luck. Drop off was however excellent and Jason did a great job of getting everyone sorted really quickly. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAIN - 12 June 2018
" Resist the thought of filling up on return at the Filling Station directly behind the Rental Centre. On a relatively quiet Saturday there was a queue stretching well back into the exit roads. I spotted a Total Station on a dual carriageway near the Nice Stadium [ northbound ] when driving south towards Airport. May be a better option! "
" Would use Hertz/Dollar/Thrifty now in preference through Auto Europe. All charges were fully quoted and explained - especially Fuel policy. Choice of suitable vehicles was offered. Counter supervisor spoke excellent English so no need to break out my broken French. Proximity to Terminal 2 - Easyjet and Ryanair flights - of the Rental Centre. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 10 June 2018
" Apart from the car all was good. "
" The main problem for me was that I didn't like the car at all. I would have been much happier with an older polo. The stearing wheel was also very sticky. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NICE, FR - Reviewed by DAVID - 09 June 2018
" Helpful at the organising stage. Have used Auto Europe several times over the years. "
" Having had a pushy, pressured experience last time at the booking desk, we were really impressed this time. The booking agent was very polite, the service was excellent. A complete change. The collection system was not as good. We could not find anyone to assist us with the controls for some twenty minutes. However, overall very good. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 08 June 2018
" No further comment. All good "
" O "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDREA - 21 May 2018
" Gear all round from booking to drop off "
" Excellent service. Brand new car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 20 May 2018
" Would use company again if the price is right "
" Quick collection no problem with car While it was only a small car it was easy to park Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LUKE - 17 May 2018
" All fine. "
" I don't know how to get a final invoice for the amount paid. The drop-off process was confusing and was asked to sign papers without being given a copy. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by STEPHEN - 16 May 2018
" I rarely look elsewhere as your rates are good and customer service good as well. "
" Very efficient and nearly brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CATHERINE - 15 May 2018
" I have now used Auto-Europe for years and have always been very satisfied. "
" The only draw back I experienced this time is that Alamo, contrary to the other providers I have used until now, actually drew the deposit on my credit card and since there is a currency exchange when the refunded it as all was well there was a difference due to fluctuations of exchange. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARC - 11 May 2018
" Ok overall "
" Fair "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by TREVOR - 11 May 2018
" The insurance I took out with Auto Europe was not valid with Firefly and they refused to accept it. You sold this to us under false pretences and I would like a refund. Thank you. "
" Rather a long walk from terminal "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by YILMAZ - 10 May 2018
" Thank you! "
" All perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NADIM - 10 May 2018
" A1 service "
" Fine crew. Fine car. What more can one expect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL - 04 May 2018
" As above "
" Would have been useful to know it wasn't located in the main car hire area. Also no guidance when dropping off, left to own devices. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by DONALD - 02 May 2018
" ok "
" Huge queue when we collected car; otherwise excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STUART - 30 April 2018
" All very good, drop off was slower than usual at NCE, however the chap was friendly when he arrived. "
" The lady at the Dollar counter was the most friendliest I have ever encountered at any car hire company in France. The car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by KATHRYN - 28 April 2018
" I had booked a Fiesta but suppose I got a fiat.. A Singer sowing machine would had gone quicker!! But I realised I hadnt booked a Porche but the car igotwasscary on the A8 motorway "
" The lady who dealt with me was great.. she was Italian and spoke very good English "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by ELIZABETH - 28 April 2018
" I've used Auto Europe for many years and have always found it a practical and efficient service "
" Very efficient service by friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 28 April 2018
" We've used Alamo for many years and have always been very happy with the service. "
" No queue at either pick-up or drop-off and no pressure to buy extra insurance. . Everything went very smoothly . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by NICK - 03 July 2015
" Friendly quick service , easy to find from the terminal . Would definitely use again I was very impressed Thanks "
NICE, FR - Reviewed by DAVID - 01 July 2015
" I was asked if I wanted to take out insurance for damage to the car (at approx. 100+ euros for the week). I declined as I thought that I had taken out this insurance when I booked the car with your company. I was talked into paying for fuel on basis of full tank and return empty. Unfortunately we used less than half tank during our stay and I would have been better advised to collect full and return full. "
NICE, FR - Reviewed by DEAN - 30 June 2015
NICE, FR - Reviewed by JOHN - 24 June 2015
" Always have a good deal at a reasonable price. "
" The car was booked for 18:00 hours, it was 19:27 when I eventually got the keys. The inspection of the car was hurried and not as thorough as it should have been. On the return of the car (DD-061-RC) the inspection showed a long scratch along the offside door and front wing. This was a very fine scratch and not very deep and could have been there when I picked up the car, or someone unknown had (keyed the car). I am awaiting the output of this. It should be made clear that the desk for picking up the keys is actually in terminal 2 and not with all the other hire car providers. Also the parking of the cars is about half a mile from the terminal and again not with the other providers. "
NICE, FR - Reviewed by JOHN - 23 June 2015
NICE, FR - Reviewed by MR WAYNE - 22 June 2015
" check in for citer/enterprise was extremley long, wellover an hour, would suggest they gave clienst some of the paper work to fill in while waiting rather than at teh dest.service was excellent though. "
" check in for citer/enterprise was extremley long, wellover an hour, would suggest they gave clienst some of the paper work to fill in while waiting rather than at teh dest.service was excellent though. "
NICE, FR - Reviewed by ROBERT - 21 June 2015
NICE, FR - Reviewed by WILLIAMFRANCIS - 19 June 2015
" The Enterprise operation at Nice airport collection and drop off was by far the best of all operations out of Nice airport. We have rented from Nice many times over many years and must congratulate Enterprise on all aspects of their service. "
NICE, FR - Reviewed by ANN - 17 June 2015
" Will the refund for my additional insurance cover be refunded automatically ? "
" Would have preferred if someone had checked the car over on return to confirm there was no damage. I took my own photos for confirmation that it was as hired. "
NICE, FR - Reviewed by ARNAV - 15 June 2015
" Same as Enterprise. Had a pleasant experience at checkin and checkout. Was a little busy when I reached to collect the car, but the staff were pleasant to deal with "
NICE, FR - Reviewed by CHRISTOPHER - 15 June 2015
" As a regular car hirer particularly in Spain, the reception staff, the chap that took us to the car and checked it over with us and the chap that checked us back in at the end of the hire period were the most pleasant, welcoming and well mannered car hire staff I have ever encountered.mthey were also very professional and a pleasure to deal with. Having checked the prices for my visit to Spain next month it is a pity that they are very uncompetitive as I would certainly prefer to use Enterprise. "
" See above. Not going to retype that lot. Autoeuropa were also very efficient. "
NICE, FR - Reviewed by JAMES - 14 June 2015
" Good car and God service. Only worry was not being able to check the car out before signing. "
NICE, FR - Reviewed by LAURENCE - 13 June 2015
" Very good. "
" Pick up and drop off worked perfectly, car exactly as requested. "
NICE, FR - Reviewed by GEORGE - 13 June 2015
" Represented in Nice Station by Enterprise. Should add a sign to identify which car hire office to go to. There is no mention of Citer on Enterprise premises. "
NICE, FR - Reviewed by WILLIAM - 11 June 2015
" All good, easy booking , good price, Happy ! "
" Great Staff Great Car Great Service "
NICE, FR - Reviewed by HENRY - 10 June 2015
NICE, FR - Reviewed by JANE - 10 June 2015
" Great value lovely fiat "
" Great! "
NICE, FR - Reviewed by PAUL - 09 June 2015
NICE, FR - Reviewed by CLIVE - 09 June 2015
" As always top service from yourselves and also from Citer, well done and keep it going. "
NICE, FR - Reviewed by LARRY - 08 June 2015
NICE, FR - Reviewed by ROBERT - 04 June 2015
" Actually operated by Enterprise in Nice Airport - their staff were incredibly attentive and took care to check everything with us at the car. Very satisfied "
NICE, FR - Reviewed by ROSE - 03 June 2015
" I wish they could reduce the waiting time queue. "
NICE, FR - Reviewed by COLIN - 03 June 2015
" Radio antenna missing on pick up-no radio in car for two weeks. Otherwise service very good. "
NICE, FR - Reviewed by MARGARET - 03 June 2015
" Firefly were good, no pressure re "extra" insurance. Location of car was easy to find as was the return process. I shall definitely be using Auto Europe in future. Very helpful Firefly staff. "
" As above "
NICE, FR - Reviewed by PATRICIA - 03 June 2015
NICE, FR - Reviewed by CRAIG - 02 June 2015
NICE, FR - Reviewed by JULIE - 02 June 2015
NICE, FR - Reviewed by ADAM - 01 June 2015
" Absolutely straightforward. "Did what it said on the tin." Thank you. "
" Very good experience overall. We were given a much superior vehicle to the one we ordered - a great pleasure to drive. We could have done with clearer instructions concerning the locations of the check-in desk, and the car park for pick-up and return. I guess this is a particular problem with Nice airport, where there is a big "car rental centre" that I am used to using, but Firefly does not use. Confusion around the pick-up and drop-off arrangements was therefore almost inevitable (I wasn't the only one) - but we got there in the end and everything else was great. "
NICE, FR - Reviewed by ROGER - 01 June 2015
" Picking up and dropping off the car was really straight-forward. I was pleasantly surprised when I found that they had upgraded my car for free. "
NICE, FR - Reviewed by JOHN - 28 May 2015
" Very good "
" Excellent "
NICE, FR - Reviewed by CAROLINE - 27 May 2015
" Quality of car supplied on this occasion lower than other companies but adequate for our needs "
NICE, FR - Reviewed by ALASTAIR - 24 May 2015
" It was not clear that the pick up was in the terminal and not where other car hire companies are situated in the car rental building. This caused me to go the usual area for car hire vehicles and then go back to terminal and consequent delay. I appreciate Firefly are less well established in Nice airport than other hire companies. "
" I had not expected a service charge. I don't see that in the autoeurope terms of hire for this rental. Charge was £18.96 + vat3.39. It is either hidden or obscure and I am still not aware of wat it was for. Not worth arguing about at the time but leaves Firefly a bad name and I wouldn't recommend them. The price was low but the car wasn't great. "
NICE, FR - Reviewed by JANET - 22 May 2015
" Very long winded but helpful staff. More explanation as to the car operations. "
" Greater assistance for those with disabilities for pick up from other terminals. "
NICE, FR - Reviewed by STEPHEN - 21 May 2015
" Excellent efficient and friendly customer service. Best in Nice airport ! "
NICE, FR - Reviewed by LUIGI - 17 May 2015
NICE, FR - Reviewed by ANITA - 06 May 2015
" The initial booking was ok and straight forward however on arrival at Nice airport it became unclear which company was providing the car. We headed to the main car hire area only to find Keddy not there, having headed back to the Terminal we were told that Keddy was part of Europcar, so we had to go back to the original desks we had just come from. This transition was all the more awkward given that I had my bicycle with me and was transporting it around the airport. "
" See above details. Once we found out Keddy was in fact Europcar the service from them was good. "
NICE, FR - Reviewed by CRAIG - 05 May 2015
" Friendly service, notably by Benjamin at Nice airport who showed us to our car and answered all our questions. We had no problems whatsoever. I would definitely use Citer again and would recommend to others. "
NICE, FR - Reviewed by PHILIPPE - 27 April 2015
" Come up with best deals clearly with all the different rental options. "
" I do many car hire for business and Enterprise come in with the best service ever!! First time with them and always with them from now on.. "
NICE, FR - Reviewed by JEANNE - 22 April 2015
" Excellent staff and service, explanation was very good - The hired car was good to drive Very happy with Alamo & will book with them again. "
" as above "
NICE, FR - Reviewed by VIVIENNE - 21 April 2015
" Hired from Citer, they checked the car with me , car was 3/4 full so they altered the paperwork. nice clean low mileage C3 . Drove well , on checking back in they had people available and it was done in minutes. "
" Excellent well done! Such an unusual car hire experience "
NICE, FR - Reviewed by TERENCE - 21 April 2015
" consistently good service "
" First class service at every level "
NICE, FR - Reviewed by ANTHONY - 20 April 2015
" very good Enterprise excellent "
" Excellent "
NICE, FR - Reviewed by JOHN RICHARD - 14 April 2015
" very courteous and helpful call centre "
" extremely efficient; short waiting time and excellent check in/out "
NICE, FR - Reviewed by ROBERT - 09 April 2015
" Good service all round. Flight to Nice landing delayed 2 hrs and Citer were waiting just for us until we arrived at there desk about 1am "
" As above "
NICE, FR - Reviewed by SHRAVAN - 05 April 2015
" Excellent value for money and very pleased with service provided by Enterprise Car Hire at Nice Airport. "
" Car was provided by Enterprise not Alamo. "
NICE, FR - Reviewed by ANTHONY - 30 March 2015
" No problems at all with Auto Europe, good service we have used you many times before. Citer very poor. "
" Citer was very poor, so slow at getting the car, we had already done all the paperwork online but it still took us two hours to get the basic car. After queing for ages we then had to queue again while they checked the car, it will be a nightmare in summer with all those people waiting, especially with children. Needs more staff and a quicker process. "
NICE, FR - Reviewed by GEOFFREY - 22 March 2015
" easy to understand website - no complaints at all! "
" Staff are always very willing to please. We never have to wait more than three minutes to be seen. We are escorted to the hire car and the assistant is most thorough in checking the car and explaining things. On the return they are quick and efficient. We highly recommend Citer "
NICE, FR - Reviewed by JEFF - 19 March 2015
" I find the booking system good and easy to use. "
" I wasn't as impressed this time with Citer as I have been in the past though I would use them again. The car wasn't as good (a Corsa) and I didn't like the way they promote the extra insurance. I notice you now offer this option. I only take it up in the busy season. "
NICE, FR - Reviewed by KENNETH - 28 February 2015
" The car hire was very efficient and went without a hitch. "
" Citer staff were both courteous and very helpful. I was offered and accepted an upgrade. The car was in excellent condition and I was very satisfied. I would happily return to hire from them again. "
NICE, FR - Reviewed by COLIN - 25 February 2015
" Efficient, good value and no problems "
" Exceptional customer service both at pick up and drop off. Good car with no problems. Citer/Enterprise service could not have been better. "
NICE, FR - Reviewed by TIMOTHY - 17 February 2015
" Did what you promised. Very happy with auto eurpe but terrible experience with citer enterprise "
" Very poor experience with returns worker claimed the 850 euro deposit because of a hubcap missing. On closer examination of the wheel rim it was clear the reason for the missing hubcap was a dented rim which had been done months before I took the vehicle for the 5 days. I am incensed that citer supplied such a defective vehicle and then blamed me and took the 850 euros. I will never use this company again "
NICE, FR - Reviewed by STEPHEN - 31 January 2015
" Enable personal data entry online at time of booking, such as licence details "
" Excellent customer service. Enable online data input to speed up process, ie. Licence data, address, phone number etc "
NICE, FR - Reviewed by IVAN - 28 January 2015
" Good, clear website - we particularly use you because you show which rental car provider is selected and this is important to us as we do not want to book with Firefly at Nice after bad experience. Also very competitive on price. "
" Pretty much our favourite rental car provider at Nice. Good efficient operation and very friendly helpful staff. Always enough staff in car park if you need help when collecting car. Noticed they seem to be making an extra effort on this recent trip - great PR. Excellent. "
NICE, FR - Reviewed by ANDREW - 27 January 2015
" Citer staff were super. Offered us water when we had to wait 10 minutes. "
" Keep doing what you're doing "
NICE, FR - Reviewed by RAY - 24 January 2015
" Straightforward booking at a competitive price. "
" Stephan was very attentive and helpful in Nice as were the staff in Carcasonne on return. "
NICE, FR - Reviewed by JEFF - 22 January 2015
" I have used Auto Europe for several years now and have been very pleased with their service. I rarely need to contact them directly but when I do they respond with positive support and are always very helpful in dealing with the hire company "
" I have used CITER a couple of times in France as well as a number of other operators. I have found CITER courteous, quick and very helpful. Though not the cheapest, their cars are good value for money and well turned out. Collecting and returning the cars is also quick and courteous. They are certainly my first preference. "
NICE, FR - Reviewed by ROY - 21 January 2015
" Ease of booking - good website "
" Excellent efficient service "
NICE, FR - Reviewed by WILLIAM - 11 January 2015
" easily managed online. "
" very well received at reception and personally taken to car where it was received together with myself when previous renters just sent me to the car pound. "
NICE, FR - Reviewed by MAURO - 05 January 2015
" This time the price was not as good as other times, but it's my fault as I've let slip away some better deals! I've realized that Xmas time in Nice is when you need to book early. "
" The reservation was for an "Economy" car so I was surprised when they offered me a Twingo, which is a "Mini" car, so I've complained straight away and they offered me a Peugeot 208 instead, which matched the reservation and that was good. Not so good that the car was not in the expected parking space so their employee had to go and search around for the car and this caused some delay: the same happened with Citer-Enterprise last time I've used them 2 months ago, so they need to improve their parking skills. "
NICE, FR - Reviewed by CHERRY - 30 December 2014
" really good and reliable "
" Very good service, super car,very pleasant staff. I highly recommend Citer "
NICE, FR - Reviewed by SIMON - 10 December 2014
" Efficient ordering process and good value. "
" Excellent customer service, high quality vehicle and a good value rental rate. "
NICE, FR - Reviewed by CHRISTOPHER - 03 December 2014
" The booking,,collection at Nice Airport and checking the car back in at the end of the hire were all excellent "
" See comments above "
NICE, FR - Reviewed by HELEN - 30 November 2014
" easy booking, clear site and prices. good selection of choices "
" excellent staff at Nice Gare, very helpful, gave us choices of cars in the range. very satisfied with the c3. also finding the car drop off at nice airport very good, excellent and speedy service. great service at good price all round "
NICE, FR - Reviewed by BETH - 26 November 2014
" Good price "
" Slightly slow at the desk but very polite Slow on car pick up in the garage "
NICE, FR - Reviewed by ROGER - 23 November 2014
" Excellent. We appreciated the facility to change our booking late in the day without additional cost. "
" The vehicle was great , the service was smooth. There was an attempt to sell us additional insurance which we did not need and there could have been a slightly better briefing on the car's controls. "
NICE, FR - Reviewed by ALEXANDER - 22 November 2014
" Booking and car rental very efficient. "
" Polite staff .very easy pick up and drop off. Highly recommended. "
NICE, FR - Reviewed by ALISTAIR - 20 November 2014
" Better directions from terminal to car hire pick-up and return. Rental companies you represent are happy to accept your involvement "
" Exceptionally good price through Auto Europe. Better than their own hire rates available. "
NICE, FR - Reviewed by KERRY - 19 November 2014
" We paid the excess waiver to auto Europe but we're not aware we would have to pay Citer the excess in the event of an accident then claim back from AE. Perhaps a misunderstanding on our part but I think it should be clearer as it held us up at the collection desk. "
" All fine except there was the confusion with the excess waiver "
NICE, FR - Reviewed by ANNETTE - 19 November 2014
" i will like to receive good and cheap offers for renting cars :) "
" good and fast service "
NICE, FR - Reviewed by MAURO - 10 November 2014
" The new search on the web site can be certainly improved. You need as many clicks to choose individual options (gearbox, insurance, fuel policy etc) and it reloads the results each time. It would be much quicker to have all the options at once and click a button to do your search once including all the options. Also, the old search results were sorted by price, whereas the new separates results by car category making more difficult to spot the best deals. The search is also much slower than the previous version. "
" It was off-peak season so I was given the opportunity to choose between 3-4 cars and some of them were diesel which was not guaranteed in the booking, so that was a bonus. The only thing was that there was not much information about each car. In my case I wanted to ideally have a diesel car with a USB port for my music but the one I chose was diesel but had a SD port instead so I could not use my USB sticks. Also the car instruction booklet was missing so couldn't figure out how to use useful things like cruise control etc. I think rental companies could offer a better service storing and sharing more information about each car's equipment. "
NICE, FR - Reviewed by AHMAD - 05 November 2014
" Everything went smooth and hassle free, Thank you "
" Everything went smooth and hassle free, Thank you "
NICE, FR - Reviewed by CLIVE - 23 October 2014
" No further comment is necessary, everything was as good as always. Well done! "
" Vehicle clean but nowhere near the full mark of diesel, pointed this out to staff who immediately offered a 20% discount off my next rental. "
NICE, FR - Reviewed by CHARLES - 12 October 2014
" Thanks and keep up the good work "
" Really delighted with this company. The staff at reception, on collection of the car but especially on the return, where we had forgotten our pink paper detailing damage which was on the vehicle on collection, were, without exception, excellent and very understanding. We are already recommending them to our friends and acquaintances. We intend to write to CITER enclosing the pink paper with our thanks for their service. "
NICE, FR - Reviewed by PETER - 10 October 2014
" Good, efficient service. Clear instructions. My telephone query was handled swiftly and professionally. "
" Friendly reception. Most pleased to get upgraded to a C4 diesel - not dissimilar to my own DS5 - which was a pleasure to drive. The 'pick- up' and 'drop-off' was quick and efficient. "
NICE, FR - Reviewed by ALEX - 08 October 2014
" Simple and efficient service. "
" Car was rather old and battered and was definitely under-powered. It was a fair walk from terminal to parking - especially as I had my 85 year old mother with me. "
NICE, FR - Reviewed by ROY - 06 October 2014
" Perfect. Another 10/10. "
" "Check in" very quick so a 10/10 here. But same story again - car dirty and tank NOT full. a 4/10. "
NICE, FR - Reviewed by PAUL - 06 October 2014
" The quality of the vehicle, the booking process nd drop off procedure were all very good. I was unhappy wth the service received whilst picking up the vehicle "
" Despite being fairly quiet the pick up process in Nice was very slow. The operator left me on more than 3 occassions to attend to other customers problems, I found this to be very frustrating. "
NICE, FR - Reviewed by JOHN - 05 October 2014
" very good staff excellent car first class "
" exellent "
NICE, FR - Reviewed by ROY - 04 October 2014
" Everything has been perfect booking through Auto Europe. A 10/10! "
" Very fast and efficient when "checking in". But the car was quite dirty when collecting and tank was NOT full. "
NICE, FR - Reviewed by ELAINE - 29 September 2014
" Would like to be able to choose diesel v petrol at point of booking. "
" (Part or Enterprise) Very helpful staff (but extremely busy when we arrived - may need to allocate more staff for the number of bookings) Most efficient return system at Nice airport - drive in right by the office, so no walking across the car park. "
NICE, FR - Reviewed by STEVEN - 28 September 2014
" No problems at all. "
" Arrived T1 at Nice - their office is only at T2, a bus ride away - a bun fight to get on the free shuttle bus. Then queued for well over an hour to get the vehicle. "
NICE, FR - Reviewed by PHILIP - 15 September 2014
" I found the the site easy to navigate and the rates were very reasonable. "
" I found the whole experience really easy and great especially getting a upgrade as they didn't have the car we asked for so we got the Mercedes e class, great car. really happy made it a great all round holiday. Thank you. Phil "
NICE, FR - Reviewed by DAVID - 11 September 2014
" Easy booking service, competitive rates "
" Very poor instructions for pick up and return. Not enough staff on desk "
NICE, FR - Reviewed by COLIN - 31 August 2014
" It took approx 1 hour to queue up and collect the car at Nice Airport - I was expecting this to be about 10 mins. However the car was fine. Returning the car went was quick and went smoothly "
" See above "
NICE, FR - Reviewed by SIMON - 30 August 2014
" Straightforward booking process "
" Apart from wait in picking car up at Nice excellent service. Clearly popular and a good choice "
NICE, FR - Reviewed by MARTIN - 30 August 2014
" Excellent service - even had an upgrade! "
" Excellent. Very fast, smooth service. We arrived earlier than expected but car was ready without any fuss. "
NICE, FR - Reviewed by STEPHEN - 24 August 2014
" The booking was simple, and very easy at the airport, returning the car was very easy aswell "
" very good, friendly people, on hand to answer questions and a good service. Someone took us to the car and checked it with us and explained everything and someone met us on the return and asked if the rental was ok, very good. "
NICE, FR - Reviewed by IAN - 07 August 2014
" A good all round service "
" A good all round service "
NICE, FR - Reviewed by ANDREW - 06 August 2014
" I was unable to find an acceptable deal on the Auto Europe website. It was only by calling on the telephone that a helpful agent was able to find the cheaper package we took. "
NICE, FR - Reviewed by KELVIN HARRY - 27 July 2014
" Very good website and helpful phone service too "
" Great service at the desk with fast pick up, but really disappointed by extra charges of approx 20 euros for what we were told was a compulsory service called fast return, which we did not chose and did not use, but still had to pay for "
NICE, FR - Reviewed by JOHN - 24 July 2014
" No complaints. Website is easy to use. I like the fact that you can now compare prices across the rental companies. "
" Rather a long wait at pick-up, but very friendly and courteous service - and I've been given an upgrade for my next booking because of the delay. Excellent service when returning the car. "
NICE, FR - Reviewed by ADRIAN - 21 July 2014
" all worked very well, thanks "
" all went through very smoothly. Pick up and drop off relatively stress free. Car was a bit scruffy but that was not really a problem for us, it did the job. "
NICE, FR - Reviewed by PETER - 11 July 2014
" Excellent service vehicle was clean and well equipped with sat nav "
" For returning customers who have booked previously keep details so pick up is more efficient "
NICE, FR - Reviewed by GEOFFREY - 11 July 2014
" Good clear website, plenty of options - works for me. "
" Very friendly staff and really efficient service "
NICE, FR - Reviewed by ALEC - 06 July 2014
" Efficient service for this last minute (day before) booking. "
" Best experience so far at Nice airport. I would definitely use Citer/ Enterprise again. Friendly, efficient staff at check out, car delivery point and return. Cannot fault them. Car was immaculately clean and no problems with it at all. "
NICE, FR - Reviewed by BOGUSLAW - 04 July 2014
" Everything was ok. There is no doubt that Auto Europe service is one of the best I have ever used. Many thanks. "
" Personnel was friendly and helpful. Many thanks. "
NICE, FR - Reviewed by STEPHEN - 29 June 2014
" Rapid help in sorting out voucher problem. "
" Very good service at a very busy reception, including handing out bottles of water ! "
NICE, FR - Reviewed by KENNETH - 25 June 2014
" No problems. Quite happy "
" I like them best but they aren't always the cheapest sadly "
NICE, FR - Reviewed by MELANIE - 08 June 2014
" Very good service. "
" Very good service all round - from the people that waited until past midnight for our delayed flight to the those who helped us look for a mislaid mobile phone in our return. "
NICE, FR - Reviewed by ALEX - 06 June 2014
" Very efficient and good value. "
" Friendly and seemed genuinely concerned to provide good service. "
NICE, FR - Reviewed by DAVID - 02 June 2014
" Letting me see which company is renting the car is very helpful. Not all sites do this. "
" We booked same week end as Monti Carlo G-P so very busy but Citer had extra staff and were helful. "
NICE, FR - Reviewed by MAURICE - 28 May 2014
" Booking was no bother and the car itself was fine (except it had no AC which it was supposed to have). The car was also located some way from the booking counter and was very difficult to find on return. "
" When we arrived at Nice (on time) there was no one at the Firefly desk and we had to wait 20 minutes or so. As mentioned above, it was located quite a long way from the car and difficult to fid on return. "
NICE, FR - Reviewed by GEOFFREY - 08 May 2014
" We have used Auto Europe for several years now - good rates and straightforward booking - especially now you can see which car hire firm is being offered. "
" New style accompanied car inspection works well at pick-up - staff at Nice Airport extremely helpful. "
NICE, FR - Reviewed by ADRIAN - 02 May 2014
" A simple & easy way of booking a car rental on line. "
" Very impersonal upon receipt of car & a long walk to the pick up area. No staff or help within the pick up area to assist. Upon completion gave up waiting for the staff to return to the desk despite their note saying they were only away for "several minuets in the car park" which we had just come from & shoe horned our car into with again no assistance in sight". Had to leave keys in a safe deposit with no receipt which I was very uncomfortable with. Not happy with potential cleaning costs etc. which are not clearly mentioned at time of booking on line. We travel to Nice several times a year & will continue to use Auto Europe but will not use Firefly again or recommend them! "
NICE, FR - Reviewed by SIMON - 17 April 2014
" Easy to use web site and good value. "
NICE, FR - Reviewed by GILES - 06 April 2014
" Good "
" Very helpful "
NICE, FR - Reviewed by FIONA - 31 March 2014
" We are very pleased with Autoeurope. We have used you many times over many years This was our first experience when the car was not good - see comment below "
" We have used Citer often and never had cause for complaint. But this time we were given a car of inferior standard. It was a small Astra - petrol engine with very small underpowered engine. It struggled to reach 120 kph on autoroutes and consumed a huge amount of petrol. It was not comparable with a Golf, Citroen, Ford, Renault or any other car we usually hire. "
NICE, FR - Reviewed by RICHARD - 20 March 2014
" Very easy to book and costs clear. I did cancel my first booking but only because of the 'hidden terms' of the contractor - pickup up full of fuel & return empty. This is a rip-off - not AE Group's terms though. "
" The only slight confusion - CITER seems to be the same as Enterprise - why have two names? "
NICE, FR - Reviewed by IVAN - 30 January 2014
" Clear website - all very straight forward with booking. "
" Excellent personal service - they could not have tried harder to make sure we were happy with everything. "
NICE, FR - Reviewed by CHRISTOPHER - 15 January 2014
" customer service from your staff was excellent "
" customer service was excellent "
NICE, FR - Reviewed by ROBERT - 06 January 2014
" No problems at all "
" Long wait at desk only one person serving and no one on return at desk. No one mans their car packing area and so not possible to check car back in and agree no damage to car on rental period. "
NICE, FR - Reviewed by LAURENCE - 10 December 2013
" Very effective "
" Excellent customer service at nice airport but very bad at marseille airport. Wasn't very happy with marseille. Well done nice! "
NICE, FR - Reviewed by JOANNE - 08 December 2013
" Always polite helpful and fast, good customer relations. "
" Constantly tried to get me to spend more money. For more euros we can give you a better car, for more euros you can get this insurance. Did not enjoy the hard sell. Car was dirty so hard to make out scratches this is not fair on the person hireingthe car. "
NICE, FR - Reviewed by LANCE - 24 November 2013
" The website and online booking experience was overall very positive. "
" Staff very helpful and process of collecting and returning the car was straight-forward. Staff also spoke good English which was helpful. Firefly car park quite is a long walk which is not so good when you have luggage. The hire car was adequate with a lot of markings on the outside and quite high mileage "
NICE, FR - Reviewed by ANTHONY - 09 November 2013
" First rate, friendly and efficient. The best service we have ever had, would recommend it highly "
" Again, excellent. "
NICE, FR - Reviewed by KENNETH - 28 October 2013
" booking was straight forward "
" Took nearly an hour to get our car although staff very pleasant and spoke good English. Car hadn't been cleaned very well - the windscreen was very smeary, side windows hadn't been rinsed properly and inside the floor mats hadn't been vacuumed. Returning the car was much quicker and again staff pleasant and helpful. "
NICE, FR - Reviewed by RICHARD - 20 October 2013
" very good easy to use website. very helpful and courteous staff. Freephone telephone number. no credit card charges. easy to change arrangements. One of the best online sevices in any category. "
NICE, FR - Reviewed by SUZANNE - 12 July 2013
" In general very good but the capak was hard to find. Need more signage "
" Very good but couldn't find car park "
NICE, FR - Reviewed by MARK - 12 July 2013
" Too many ridiculous add on at airport. Had to pay for a tank of fuel and bring back empty and charge levied to clean car. I have no idea if this has been refunded or not. The car was spotless. "
" Poor and hard to find come under Firefly. "
NICE, FR - Reviewed by CAROL - 05 July 2013
" So easy to book the Rental Car and was easy going through the booking in Cannes. "
NICE, FR - Reviewed by STEPHEN - 25 June 2013
" Everything was as set out in the documents. Nothing hidden about excesses. "
" Efficient service and got a free upgrade. "
NICE, FR - Reviewed by MICHAEL - 24 June 2013
" Great service as usual from Auto Europe. "
" Quick service. Very courteous staff. Some damage on car when we picked it up, but this was noted on the paperwork. No problem when car was returned. Very recommended. "
NICE, FR - Reviewed by CAROL - 20 June 2013
" Ecellent service and would recommend to anyone "
" The manager at Citer in Nice Airport-Sandra was very helpful and even walked us to the car after we arrived. She was very friendly and helped our holiday off to a good start "
NICE, FR - Reviewed by EDWINA - 20 June 2013
" I have now used auto europe several times and have been offered good options and excellent prices "
" I didn't have to queue to collect my car. No problems with car and good return service "
NICE, FR - Reviewed by MIKE - 20 June 2013
" Process was OK, but the car supplied had problems and a special meal in our favourite restaurant had to be cancelled because the car would not start. Very disappointing. We hadn't used the car for 3 days and the battery was flat. The car was parked by the hotel entrance and I can be positive that it was not a case of leaving lights on. When back at Nice, Europcar didn't seem to be too worried that another person was about to rent the car. I just hope the car was checked so as to avoid our disappointment. Because of a flight cancellation, the car should have been cheaper, but no refund - only a small amount, but it is the principle that matters. "
" See comments above. Some confusion with National and Europcar - everything was done via the latter. "
NICE, FR - Reviewed by MAURICE - 19 June 2013
" Great service "
" Bit of a queue but better than previously "
NICE, FR - Reviewed by IGOR - 17 June 2013
" Easy to book, often lower prices that directly on rental companies websites. "
" Scratched car, 15K milage though. Make sure you note all the scratches :) my pre filled sheet had 2 missing, which will be of course noted when you deliver the car back, especially having no excess damage covered "
NICE, FR - Reviewed by MICHAEL - 15 June 2013
" Simple, quick and efficient processing. "
" It took 1hour 20 mins to collect the car due to inefficient counter processing at the airport. The car was the worst I have ever had - badly marked all over and a wheel hub missing. Seats were marked and the interior was smelly. There was no one at the rental return area so the car couldn't be checked on return. The petrol tank was only half full on collection - not full as indicated on rental agreement - I had to telephone Firefly to advise them not to charge me for a full tank. I have photographic evidence of the odometer/petrol gauge in case of dispute but the Firefly desk representative had details. Requiring the petrol tank empty at the end of the hire period is an unfair and sharp practice in my view. "
NICE, FR - Reviewed by MARCUS - 14 June 2013
" when out flight home was cancelled, we needed to keep the car for an extra day. The price of this was staggeringly high, and the operative on the phone was not terribly sympathetic, or clear about what we needed to do to extend the rental. "
" Nothing critical to say. Very speedy pick up and efficient drop off. "
NICE, FR - Reviewed by ANDREW - 09 June 2013
" Very good on the whole - generally the staff in Halifax are relaxed and very helpful, although the last person I spoke to (a lady but I can not remember her name) did not come across so well. "
" Very good - especially Michelle - the assistant manager at the Avis/Budget desk who was brilliant. "
NICE, FR - Reviewed by MATTHEW - 06 June 2013
" Good booking service, plenty of options to choose from and every part of the hire is explained in detail. "
" Verey pleasant staff, easy to find at the airport. "
NICE, FR - Reviewed by BRIAN - 06 June 2013
" Straight forward booking process, pleasant staff, contract with voucher arrived promptly. Good service.thank you "
" collected Picasso4 , didnt realise it had paddle gears and a vague auto system. I am in car business but its a ghastly vehicle. after three days we telephoned to see if we could change it. Grand Prix week so not easy.Manager Hanin asked what we would prefer, we asked for a Focus and he said he hadn't got one but would try for two hours later. arrived at airport and they were expecting us, he prepared a new contract and insisted on taking us up to the garage where he presented us with a 6gear Focus, perfect for our drive up to COMO.. Excellent client service. if they have to include Picassos in their range they should warn customers about the quasi auto or paddle gear function and provide a English version of the hand book. "
NICE, FR - Reviewed by IAN - 06 June 2013
" A no problem company which appears to be very efficient. Would use again. "
" Could not fault them in any way. Nice clean car and all ready waiting for us on arrival. Very good. "
NICE, FR - Reviewed by PENELOPE - 06 June 2013
" All excellent. Bit of a wait at Citer but all staff very helpful "
NICE, FR - Reviewed by BRIAN - 05 June 2013
" You are called Firefly now it might have helped if we had known that before travelling "
" Car not of good appearance, many dents, paint on windows and screen. Need to smarten cars up, and directions to car rental return should say not firefly and direct us to your bays. "
NICE, FR - Reviewed by JOHN - 05 June 2013
" booking confirmation stated terminal1 for pick up.BUT found out pickup is at terminal 2 at Nice airport. please amend to save time wasting. "
" ordered Golf size car. all that was offered was i20 or 206 sw. i consider these cars should be rated in a cheaper category as were smaller than anticipated. "
NICE, FR - Reviewed by LUCIANO - 04 June 2013
" Simple, fast and clear booking - good price "
" Extremely fast car pick-up and return - staff very courteous - car in excellent conditions. A very satisfactory experience "
NICE, FR - Reviewed by IAN - 03 June 2013
" Good service, value for money and easy to deal with. I would use again and recommend to friends. "
" Although the car was not ready for us at the pick up point we were allocated an upgrade so happy overall. Otherwise pick up and drop off were good and we got value for money. "
NICE, FR - Reviewed by FRANCIS - 31 May 2013
" always get a good deal "
" started off not so great as car was not in bay that i was told however we got an upgrade for the inconvenience and they were very helpful when we returned the car "
NICE, FR - Reviewed by KAREN - 28 May 2013
" I have dealt with Auto Europe on several occasions as I travel to Nice on a regular vasis and have always received a really good service. Howver my experience on Fire fly was very disapointing. "
" The Firefly desk staff were very rude. The cars were situated approx 0.25 mile walk on a carpark, I found my " OLD Ford KA" had several knocks and scratches which were not marked on the paperwork. I then had to walk back to the desk another 0.25 mile walk, where they just amended the paperwork without even checking the car. On my return there was no one there to receive the car and inspect it . I walked again to the desk where they wouldn't come and check the car for damage. I had no signed document to confirm I had returned the car in the same condition as I received it. I challenged this and they just said they would check it later and I would be charged accordingly. Also the hidden charge for fuel and cleaning is misleading. "
NICE, FR - Reviewed by NICHOLAS - 27 May 2013
" no problems "
" the quickest and easiest pick up I have ever had "
NICE, FR - Reviewed by TIMOTHY - 27 May 2013
" The car I had ordered, and paid for, was not available but the supplied upgrade vehicle was most satisfactory. "
" There were unacceptably long delays both at the point of vehicle collection on 11.5.13, and at the point of vehicle return on 25.5.13. "
NICE, FR - Reviewed by MARTIN - 26 May 2013
" Professional service from start to finish. Would use Auto Europe again without hesitation. "
" Professional service from start to finish. Would use Auto Europe again without hesitation. "
NICE, FR - Reviewed by WILLIAM - 26 May 2013
" Voucher document states pick up and drop off for vehicle is terminal 1 which we went to having flown into terminal 2. We then had to go back to terminal 2 which is where the the car rental center is as per the Enterprise / Citer contract document. All other details on your documentation were accurate and very helpful. "
" Car provided was of medium size and not a mini as requested which I would have been more comfortable with, having said that it was relatively new and in good condition and a diesel which was very economic to run. Citer / Enterprise were very helpful and pleasant to deal with and I would use them again. "
NICE, FR - Reviewed by ANNE - 25 May 2013
" Long queue but worth it, counter staff efficient and helpful "
" A little difficult drop off at st tropez port only because market day but again charming staff. "
NICE, FR - Reviewed by SIMON - 22 May 2013
" was charged a "past midnight" supplement when we arrived - would have rather not paid that - or at least been forewarned "
" Very helpful team on phoneline when I rang and changed by booking three or four times...and no great menu of numbers to work through - great bonus in these times. Would be good to know upfront what the respective hire company full insurance charges are. "
NICE, FR - Reviewed by KATHRYN - 22 May 2013
" Terms to be made clearer when booking, I specifically wanted a 'collect full, return full' rental, as per the site when I booked. However, actual terms of my rental were for 'collect full, return empty' Problem sorted by a friendly and helpful member of your staff. "
" Fairly quick pick-up, although a long queue "
NICE, FR - Reviewed by MONTY - 22 May 2013
" The booking was made with an assistant who had a difficult American accent. I had to ask for information to be repeated several times. I am sure this is mutual. "
" We had a very helpful assistant. Cheerful and friendly. "
NICE, FR - Reviewed by SIMON - 21 May 2013
" Car was fine except it was a spanish registered car and all documents and explanations were in spanish. "
" excellent they stayed open for us as our flight was very delayed "
NICE, FR - Reviewed by STUART - 15 May 2013
" Information about the location of the Avis desk should have been on contract email. I had to go from Terminal 1 to Terminal 2 and hen get further directions from the Avis desk in the terminal to where it is now. Very poor. "
NICE, FR - Reviewed by IAN - 07 May 2013
" have a sign when queing to say you need a licence - credit card and passport ready t hire a car to speed up the process "
NICE, FR - Reviewed by PETER - 07 May 2013
" apart from long checkk in times, there were no issues. the return staff were very helpful when we mislaid our contract "
" i can not believe how long the 'paperwork' takes, especially for someone who is known to the organisation. Yous and Citers systems need revamping "
NICE, FR - Reviewed by PETER - 07 May 2013
" apart from long checkk in times, there were no issues. the return staff were very helpful when we mislaid our contract "
" i can not believe how long the 'paperwork' takes, especially for someone who is known to the organisation. Yous and Citers systems need revamping "
NICE, FR - Reviewed by STUART - 22 April 2013
" I have used your car rental service many times and been very happy with the service. It would be nice however to have someone by the car when one picks it up, as if there are any scratches or dents to report one has to go back to the rental desk and explain. This all takes time and can cause frustration. "
" As above. "
NICE, FR - Reviewed by PAULINE - 30 March 2013
" I have used you before and have had no problems "
" no problems "
NICE, FR - Reviewed by CATHERINE - 13 March 2013
" Very clear. better than Holiday Autos because you identify the hiring company before the booking is completed. "
" As all hire companies at Nice - more check in staff and as a regular user it would be more efficient if they kept all my details on file including passport, driving license credit card details etc and developed a documentation system like the airlines which issue boarding tickets from a machine or over the internet following input of a code. Receipt of the flight or car would be provided on proof of identity such as a passport. "
NICE, FR - Reviewed by GEOFFREY - 11 March 2013
" excellent service "
" Excellent service "
NICE, FR - Reviewed by GEOFFREY - 10 March 2013
" Extremely easy to use "
" Extremely helpful staff and conveniently located pick up/drop off point "
NICE, FR - Reviewed by MONTY - 25 February 2013
" Excellent service "
" Need to have a clear waiting queing system whilst waiting to be dealt with at the desk. After I picked up the key etc, there were a number of clients waiting to be seen at random. "
NICE, FR - Reviewed by SALVATORE - 17 January 2013
" Good value. Good quality. Car . Fast service ..will definitely use the services again "
" Fast service. Good car. Good value. Will use again "
NICE, FR - Reviewed by KERRI - 05 January 2013
" Efficient & speedy service, offering good rates. Would use you to search for car hire again. "
" Generally very good service. A complimentary map of the area would've been appreciated - had to buy one instead. Drop off was very efficient (if a little tricky to find!) "
NICE, FR - Reviewed by DAVID - 04 January 2013
" Check out your car rental companies a lot better this is the second bad rental i have had ! "
" Bad car! dirty! difficult to find from terminal Not reliable. "
NICE, FR - Reviewed by EDWINA - 04 January 2013
" didn't have to wait long to collect car. much more efficient than my usual experiences when collecting. Though I did have to wait a while on return "
" as above "
NICE, FR - Reviewed by PATRICK - 28 December 2012
" first class service, had a problem as son was in cast unable to go had to change driver,phoned autoeurope problem solved in minutes,Many thanks "
" Once again first class service even got an upgrade,transaction completed in 10 minutes,Wonderful people,Look and learn everyone else. "
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