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PORTO CAR HIRE REVIEWS
Car hire reviews in Porto
Known for its cobbled streets and antique trams, the city of Porto attracts visitors from across the globe. Located on the River Douro, near the Atlantic Ocean, the city welcomes you through its neo-classical and Baroque architecture – those of which were mostly constructed due to wealth brought in from the thriving Port wine industry. From the vibrant Ribeira, to the Se Cathedral and Soares dos Reis Museum, Porto has plenty to offer. The following car hire reviews in Porto will allow you to gain a better understanding of what previous visitors have thought during their trip to Porto.
With an impressive 60 plus years of car hire experience, Auto Europe is perfectly positioned to offer you great quotations and customer service. Having partnered with numerous local, national and internationally renowned car rental suppliers, we don’t only offer car hire, but also luxury car hire, motorhome hire and a transfer service. Through our trusted partners, our customers are able to pick-up their vehicles at convenient locations in Porto, with Porto International Airport and Porto Campanhã Train Station being two of the more popular options. Our ongoing commitment to customer’s satisfaction ensures that you’re in safe hands when you book through us.
AUTO EUROPE PORTO, PORTUGAL Car Rental Reviews
Average Rating for Auto Europe Porto:
PORTO, PT - Reviewed by SHEENA - 21 September 2025
" The return procedure was not explained "
" We had booked a Fiat 500 or similar but we got a Mercedes automatic large car. The car was lovely but I didn't want an automatic or such a large car. The staff were very good. You have to return the car cleaned or pay €10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 15 September 2025
" From Auto Europe's side, everything was good. "
" Waiting for the customer and checking the flight status is very important. This was one reason I had: the flight arrived late and when I arrived to pick up the car, they were already closed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ADRIAN - 15 September 2025
" All very good apart from the final bill as described "
" Everything was apart from at the end when I received a bill for £214 with no explanation whatsoever. I am not saying the amount is wrong it is I just don't know what it is made up of "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ROBERT - 11 September 2025
" See comments above. "
" I felt pressured by Goldcar staff into taking a vehicle upgrade and additional insurance. I ended up paying an additional 250 euro over what I'd already paid when making the booking. The hehicle had no windscreen washer fluid whatsoever, I wasn't given a vehicle walk around the check its condition, nor was a given a sort of familiarisation of the vehicle by staff. I was simply given the keys and told to return it with a full tank of fuel. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PAUL - 11 September 2025
" See above. I paid Auto Europe for car hire but was hit by unexpected charges by ok mobility. "
" Without any warning Ok mobility charged my credit card over £100 for hidden charges. This included payment for a hybrid... I didn't book a hybrid!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PAUL - 08 September 2025
" Basic rental price was fine. Additional insurance was a rip-off. "
" They hadn't filled the screenwash bottle. Got charged 4X the rental for insurance. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by JACK - 06 September 2025
" I would not use Goldcar again "
" They made passive aggressive threats to force us into buying the additional cover which was almost double the price we paid for the total car hire already. We are also still waiting on the refundable deposits for fuel and tolls and haven't heard anything on this. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JOHN - 03 September 2025
" The rental office is not located at the airport. Despite having all the required documentation, the checking in process took the best part of an hour. Lastly, it seems to always be the case with deposits placed at Car Rental offices, that getting the appropriate sums returned are subject to unnecessary hassle (and as yet not repaid) "
" I am still awaiting the return of the difference from my deposit on the transponder/toll charges, to the amount I actually used whilst in Portugal I have a receipt for my deposit of 150€. Would appreciate any support you can provide, to have Tangerine return the difference. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JORGE - 03 September 2025
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STELLA - 31 August 2025
" See above "
" Very lovely staff. Efficient and courteous. Great service. However, I chose auto europe as I thought their counter was at the terminal (as advertised in the price comparison website) instead of having to find the shuttle van outside terminal which added a layer of confusion. Despite inputting my arrival time I was also charged surcharge for out of office hours - this should have been made explicit as I would have avoided booking or asked my flight. Finally an extra charge for crossing the border into Spain was unexpected (although it was there in the small print). It had been 6 years since last booking car hire and this extra cost was new to us. I didn't realise that auto Europe had sub contracted to tangerine - realising this might have changed my mind. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 30 August 2025
" All went really smoothly throughout the process "
" Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEVEN - 28 August 2025
" Really bad hard sell of additional insurance by Sixt. "
" There was a very hard sell on additional insurance including a number of lies told by the agent about this. I was not impressed. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by AMERICO - 26 August 2025
" Would be more honest if you explain that the insurance mentioned that is not fully covered, as I have to buy another fully comprehensive insurance, costing as much as the rental of the car "
" Would be more honest if you explain that the insurance mentioned that is not fully covered, as I have to buy another fully comprehensive insurance, costing as much as the rental of the car "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MATTHEW - 25 August 2025
" All in all very positive. "
" Overall very good, only negatives being they were quite pushy trying to sell the enhanced insurance cover & also the damage charges are incredibly high. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CHRISTOPHER - 23 August 2025
" See above - I felt ripped off "
" I was very annoyed at being stung for £180 when picking up the car because I was driving into Spain "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SIMON - 22 August 2025
" Overall I was satisfied with the rental, the staff were friendly and helpful. "
" The instructions for returning the vehicle were misleading. It took quite a while to determine where the drop off location was. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FRANCIS - 21 August 2025
" Overall it was a good experience but the depot was quite a distance from the airport "
" It was a bit further to the depot than I thought... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by COLIN - 21 August 2025
" You are fronting Klass Wagen and are therefore ultimately responsible for our experience. "
" Although we followed all the upfront recommended actions to ensure a speedy collection, the actual experience ended up being a very lengthy process, a 40 minute wait just to be seen is not acceptable after a long days travel. We found their tactics for using their insurance possibly fraudulent - at least they would be in the UK. A miss-selling legal case waiting to happen "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PORTO, PT - Reviewed by NICHOLAS - 17 August 2025
" Awful. "
" Pick-up is fully self-service. Even though there was an extremely helpful lady in the pick-up office, it was an utterly baffling experience. Vehicle inspection at drop-off was utterly ridiculous. It was like he was inspecting a £200,000 Lamborghini. I'd sooner get the bus than rent from Guerin again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JILL - 12 August 2025
" easy service to use and would use again "
" It was brilliant. the transfer from the airport to the car hire place was seamless, the building was spacious enough for people to wait to hire the car and toilets were very helpful. A bit of a queue which is understandable for car hire but the staff were very friendly, efficient and knowledgeable and the lady who I dropped the car back to was also really lovely. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GERAINT - 10 August 2025
" Great value and great service "
" Excellent, friendly staff who went out of their way to help us and make it as smooth as possible - highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SYLVIA - 08 August 2025
" Please can I be contacted with an update on my complaint and confirmation of when I will receive the 150 euros minus the euros used. "
" I was told a few days and I am still waiting for the toll charges to be confirmed to return the remainder of the 150 euros. Unexpected charges for full insurance at the Tangerine office, in spite of paying extra before travel with Auto Europe for full insurance cover. No confirmation that my complaint is being handled by Auto Europe. I will have to chase this myself. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRYAN - 07 August 2025
" All good with car hire, friendly staff and no hard sell on extra insurance. "
" Good service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DANIEL - 06 August 2025
" No parking when dropping off car as had to return the car before the office was open. Was changed a additional £375 for what? No comment on what this charge is for as no damage occurred during the rental of the vehicle "
" No parking when dropping off car as had to return the car before the office was open. Was changed a additional £375 for what? No comment on what this charge is for as no damage occurred during the rental of the vehicle "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRANT - 06 August 2025
" Auto Europe were very good when we eventually got in touch the following day after picking the car up on Sunday however we tried contacting AE on Sunday but the call seemed to get through but then got cut off "
" Have already sent a complaint form in about Tangerine who basically stole €455 from us saying it's portuese extra taxes didn't have any issues with Auto Europe other than Tangerine tel no on the voucher didn't mention about the 00 you needed to contact them, we had a really bad experience with them they some guy called Dios was rude and got angry when told him all taxes had been paid but said we would not get the car without the extra non returnable money I wouldn't recommend Tangerine to anybody really bad experience just hope we get our money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 04 August 2025
" Good competitive rate and overall good experience "
" Quick easy service, no hard sell to upgrade insurance and model of car was as booked . Cost to add second driver was only downside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANWEN - 04 August 2025
" Overall I was satisfied with the process- just as mentioned above some tips for the car hire place to improve the transfer experience for collection and drop off "
" Everything about the car and the hire procedure was well executed, the terms were clear, the staff friendly and helpful. The only downside was the quality of the shuttle service to the airport, as they don't run the shuttles to coincide with pickups or flights so you had to wait a while to be collected and phone them several times. Also as they are a budget and new car hire they are situated quite away from the airport terminal making the trip to and from the airport /car hire venue a little longer than you expect . This needs to be highlighted to customers so they can allow more time to do the drop off in order to arrive in a timely fashion for flights. The process for phoning north contacting the shuttle service was also not made very clear to the customer if booking through auto Europe - so I had to ask another car hire from desk about pick ups- Also it was a bit of a unorganised process of people waiting for the shuttle - ie not in order of arrival and some people who had dropped off later getting into the very small shuttle buses before others who had been waiting a long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 01 August 2025
" Overall, not great. "
" Ridiculous charge to cross the border into Spain for no good reason, much more than other companies. Upon return of vehicle accused me of scratches, even though I pointed these exact scratches out when picking up the vehicle and the staff took loads of photos. When dropping off they didn't have these photos but luckily I took hundreds so could prove it. I would be very wary of this, and take lots of photos yourself - I can't help but think they try it on. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PORTO, PT - Reviewed by ROBERT - 31 July 2025
" Very satisfying experience. Highly recommended service. "
" Excellent service with Surprice. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 30 July 2025
" Excellent web site and best prices as always "
" Friendly and efficient staff. Smooth check out/in Well presented new cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDERS - 26 July 2025
" I have to go through a lot of trouble because of a error auto Europe made "
" Normally, you expect everyone to try finding a solution that works for everyone - not here! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CESAR - 19 July 2025
" They almost force you to by extra instead for a car in crap condition "
" The seats extremely dirty and the car matts were not fit for purpose, often folding and becoming dangerous to driving. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PORTO, PT - Reviewed by CHARLES - 18 July 2025
" Have used Auto Europe now for the last 4 years and will continue to do so. "
" All great, did not order satnav but expected a new car to have it, as every other hire car had, so had to use apple play . Live and learn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 13 July 2025
" OK from autoeurope very poor from Thriffty "
" Car broke down, lied about time for recovery, had to get taxi to return to original pick up point where I expected a car ready, but they didn't even know about it. Lost 4 hours of my day and didn't even get an apology. Gave me an older car for rest of the hire. Tolls charges over several bills. Cannot wait for a final bill?? "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PORTO, PT - Reviewed by ANTHONY - 09 July 2025
" think i would rather pay more for a better vehicle "
" car beat up. about 20 marks on it..not good for insurance purposes "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by EDMUND GREGORY - 08 July 2025
" Closer Rentals exist but a good option and I thank you. "
" The wait at the airport for pick up was very long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by RICHARD - 21 June 2025
" No connection between you and these companies. No customer reqionistion. They don't tell you details. You don't count customers use . No bonus. No thank you no accounts available so they say. Just keep booking cars "
" Very good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GREGORY - 19 June 2025
" Never again "
" Awful experience never to be repeated. Took my money willingly enough and yet I am still waiting to receive anything other than attitude from them. Truly awful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by GUILHERME - 11 June 2025
" Good value for money but too much time spent in the check-in and out process. Perhaps some tasks could be done on-line prior to checking in and out? "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTO, PT - Reviewed by NIGEL - 11 June 2025
" Very good "
" Excellent service. Friendly efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 10 June 2025
" Blamed for damage to parcelshelf i didn't do. "
" Very poor staff attitude. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GUY - 30 May 2025
" I've lost track of the number of cars you've arranged for me over the years! An excellent (and very consistent) service all round, thank you. "
" Perfect experience, no issues at all. Collection & drop off were both super-smooth, with very little waiting around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 27 May 2025
" I have been using Autoeurope for many years and I cannot fault the service they provide. "
" Excellent check in and checkout. Staff were very pleasant an efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 26 May 2025
" I wanted to ask about some of the procedures needed for this car, but before I could ask, the assistant he had gone and I had to work things out by trial and error. Not ideal or particularly safe. "
" Waited an hour to see someone and then had to push in. Very inefficient system. I booked comprehensive cover, but was told I needed more. Very stressful "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HUGO - 22 May 2025
" The experience was great for sure will rent from them again "
" Rental was quick and easy, the staff was very attentive, helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANTHONY - 21 May 2025
" Apart from the collection of the car the rest of the experience was great. "
" Dropping off the car was quick and easy so couldn't fault it. When picking up the car the lady was rude because I didn't want the full package of insurance as I had my own. She said I had to get it because it was illegal to drive without the extra insurance. So as you can imagine was the best of start to my holiday "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOAO - 17 May 2025
" Great "
" Absolutely great staff ,accommodating vehicle , but personally I have quite difficult to find the drop of office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 12 May 2025
" Best company I ever come across, been renting cars with Autoeurope for over 12 years , it says it all. God 12 years! Getting old :-) "
" Don't like the vehicle pick up at guerin. You pick up the key from a drop box and have to check for scratches and dents yourself. And if your mobiles battery is flat you cannot ready the QR code to get the key. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CESAR - 08 May 2025
" Very good experience all around "
" Very good service from counter staff to the drop off friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by COLIN - 03 May 2025
" Choice of car and cost was very good "
" Car condition wasn't goodp "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by FLÁVIO GIL - 02 May 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABIO - 01 May 2025
" All went well. Happy returning customer. "
" Friendly staff, smooth process, good cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICTOR - 26 April 2025
" The problem is not Auto Europe but your supplier Guerin , who potentially could give Auto Europe a bad reputation "
" It would be nice to be welcomed and assisted by fellow humans when arriving to collect the car. Instead a member of staff who seemed to be alone, referred me to a self check in machine and a credit card machine to block a possible insurance excess. Then I was referred to another unpleasant situation outside to collect the keys which again also came from some sort of a machine. It would be nice to deal with fellow human beings, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PORTO, PT - Reviewed by FATIMA MARIA - 23 April 2025
" Easy booking. "
" Collection and drop off was very smooth. Obviously they try to make you buy the extra insurance and petrol but it's their job really. Had a very early drop off and I was a bit worried they would be opening late but they were on time and very quick at receiving the car back. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by NUNO - 22 April 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PETER - 18 April 2025
" Staff in Porto and Lisbon very efficient and friendly Car clean and economical Suited us perfectly "
" Staff in Porto and Lisbon very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 17 April 2025
" As usual easy to use and convenient "
" Much better experience than last time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 16 April 2025
" Great price, friendly staff, very efficient pick up and drop off. Highly recommended "
" Great price, friendly staff, very efficient pick up and drop off. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREW JAMES DELANEY - 14 April 2025
" Service seemed good - but would be good to get a warning that the suppliers resent the third party sellers and will penalise the customer accordingly (through emg. cleaning fees on a clean car "
" Took more than one hour to collect the car. Extremely slow, despite it not being very busy and no explanation as to why we had to wait so long with a child and disabled person. Very hard sell on their own insurance despite me explaining I had my own insurance. Car was in bad condition with lots of bumps and scratches (so they are clearly not using the extortionate damage fees they received to actually repair the vehicle...!). Upon drop off I was charged €20 'cleaning fee' although the car was already clean and had only been driven on motorways - this felt like a hidden charge that was because I had booked through a third party. Completely unjustified and felt like a scam. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MALCOLM - 10 April 2025
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHRISTOPHER - 09 April 2025
" Very annoying as we have never had these problems with other companies Zest /Car Jet / hertz/ Europcar Disappointed "
" All went ok but SIXT did not recognise the liability insurance you sold me when I booked on your site Had to accept taking liability myself or pay another 207€ for their cover I refused also they no longer do full to full fuel so you end up paying more as their invoice gets 23% tax added "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE MANUEL - 09 April 2025
" Very happy Very easy to making a booking and good prices if you book in advance easy to cancel or change booking. I will recommend them to family and friends "
" Been using them for years wouldn't change to another company's very professional and always willing to help nothing is a problem. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 08 April 2025
" It looks like car hire companies recently are not trustworthy. "
" self check in to enter my details on the digital screen crashed, the car was ok, found leftover food in the glove box, Guerin tried to rip me off charge me for fuel but i have proof video and receipt. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PORTO, PT - Reviewed by ANTONIO - 07 April 2025
" Very happy "
" Very happy 5stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 07 April 2025
" Very professional "
" Friendly welcoming warm peaple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANGELA - 07 April 2025
" Very very good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 05 April 2025
" Excelente "
" 10 out 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 01 April 2025
" I been an Auto Europe customer for many years and so far, I don't have any complaints to this service when booking. "
" On arrival at the airport in Oporto, we had to wait for the shuttle since there was only one on duty, and this rental car was busy. The vehicle that was offered to us was full of marks all over but was washed, dried and clear. Each customer provides a deposit for damages, I can't understand why they deduct the amount from the customer that caused all those damages and the rental company didn't repaired the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by AGOSTINHO MARINA - 28 March 2025
" Excellent thanks "
" Very helpful staff and very good service five stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABIO - 25 March 2025
" Friendly customer service and fast to pick up the car. "
" Very fast to pick the car, friendly customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JONATHAN - 17 March 2025
" always straightforward "
" all the car hires are by shuttle - each company has their own, the hertz one seemed more infrequent than the others. also they ask for 1000 euro deposit if you dont pay for insurance and insurance for 1 day is 50 euro which is super expensive - just a word of warning "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 16 March 2025
" Very good "
" Very friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 14 March 2025
" Everything worked very well. Thank you. "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CASIMIRO - 09 March 2025
" They should the same car I rent. "
" They give me a old car.They should give me a new car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PORTO, PT - Reviewed by ALAISTAIR - 06 March 2025
" Overall very good "
" Very good service, had to wait a short time when returning because it was early in the morning and staff were attending to cars that had been dropped off before opening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA ALEXANDRA - 04 March 2025
" Stressful at first with no manual cars available. I would recommend to sny automatic car drivers, unfortunately not for me. Fantastic staff at Porto "
" Staff were very nice and helpful. 1 big problem is that I only drive manual cars and always take particular care to make sure it says manual when I book. I was horrified when I went to collect my car, in the very busy zone of Porto, and was told that even though they advertise manual cars, their entire fleet is automatic!! This was a huge issue for me. This oversight needs to be corrected on-line immediately. I had to travel to rural Portugal and was not comfortable or confident to drive an automatic having tried once before and it being a disaster. Luckily the fabulous staff at Porto found me a 3 seater van, which saved the day as we were only 3 passengers. This caused me unnecessary stress. Please change your description of hire from manual to automatic. All other aspects were first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 27 February 2025
" Extremely disappointed. "
" I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by LUIS - 26 February 2025
" Very easy booking process good value for money and I particularly like the option to modify my booking without a fee "
" The only criticism that I have is the condition of the vehicle was very poor engine management light was on clutch was slipping bodywork wasn't poor condition with dents and scratches all over "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PORTO, PT - Reviewed by JOSE - 21 February 2025
" 2nd time I have had a car rental from centauro and not disappointed at all. Thank you "
" No issues at all. Only the drop off member of staff wasn't very happy when I returned the car, but was very friendly and helpful. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 18 February 2025
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 15 February 2025
" Going well this year. "
" At last a propa company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JARROD - 12 February 2025
" Terrible. Waste of time - felt like a con. Didn't accept car. "
" We did not pick up the car as it was plainly a con. They wanted us to pay 170 euro for insurance and then proceeded to outline each individual fee. The car was a wreck with dents, scratches and the tyre looked half flat. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by JOSE - 10 February 2025
" Very easy to rent "
" Absolutely fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 30 January 2025
" Absolutely awful and will not be using this again. "
" When I arrived to collect the vehicle, I waited 2 hours before being attended. Staff were rude and not helpful. Since returning the car and returning to the UK, I was charged £70 which I didn't know what it was for. When I called they said it was for the GPS which I did not use or request. I am trying to deal with the issue but so far I have had no luck. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KERMODE NEIL - 25 January 2025
" Value for money and decent car "
" Efficient, friendly and competitive service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by AUSTIN - 21 January 2025
" Your original booking with Tangerine didn't make it expressly clear that we needed a Physical credit card to confirm the booking and that we would pay 4500 as a hold amount. It was in the small print of the booking so we lost money as we don't have credit cards, if we wanted the car we had to pay over double the advertised price to Tangerine total rip off. Which I will be putting on twitter to my 175k followers unless you find a way to resolve .... will never use you again "
" worst experience of my life renting a car they took money out of our account but then couldn't find the booking reference so had no car reserved.. still trying to get the money back now a week later, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PAULA - 17 January 2025
" Good as always, been renting with Autoeurope for over 12 years I think it says it all. "
" Good company. Good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 15 January 2025
" to expense And don't got any service to the drop off movie "
" Two expensive and bad service to drop off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by STEPHEN - 15 January 2025
" All very good "
" Berry good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEFFREY - 10 January 2025
" Really easy and pleasant "
" Very friendly and professional staff. Good prices for a range of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 10 January 2025
" Super satisfied. "
" Excellent car, and the staff very friendly and always ready to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by AMANDA - 09 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 03 January 2025
" Easy booking process and great price "
" The process was quick and worked well, Vehicle head damage and in my opinion not road worthy. Damage to the front corner bumper and every time I did a full lock to turn the wheel would scrape the bumper. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PAULO MANUEL - 01 January 2025
" have previously used the service and maintains consistent good service by the counter staff "
" Close proximity to the airport. easy collection and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RICARDO - 19 December 2024
" Easy to use. Highly recommend "
" Good service from everyone. Will use it again. Already booked another rental for March "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MIGUEL - 19 December 2024
" NA "
" I did not get a final statement emailed over to match the deduction from my bank. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by HELDER - 19 December 2024
" Great experience. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 05 December 2024
" I have been using Autoeurope for circa 16 year to book cars. The service online is always very gfood. I recommend AE to all my friends. "
" Very efficient check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NIGEL - 03 December 2024
" Why do most car hire abroad always end in arguments?? This one is based on the non return of my fuel deposit. If road tolls deposit(variable due to usage) can be returned within 5 days, why not the fuel?? Also if the 2 amounts are taken as 1 payment, why are they not returned in the same way?. "
" Fuel deposit has NOT been released over 12 days after return with 100% fuel. That's called robbery. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PHILIP - 30 November 2024
" Car ok, process strait forward "
" Representative was helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAQUIM - 13 November 2024
" Very poorly if your insurance it's not accepted by car rental provider then don't offer it, or choose better what companies you work with. The only good thing was I had no issues with driving the car, the staff when I brought back the car was very friendly and I did found your website to be good at saving me money "
" Twice I've use them this year. Both times issues with my credit card. First time worked after loads of attempts. This second time I've came prepared with alternative credit cards. Both times complain about foreign language on card machine didn't know what they were doing as wasn't either Portuguese or English. Paid for an extra insurance when book car on auto Europe but was told it was useless they didn't accept it and told me to take their insurance, but I refuse anyway. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MICHAEL - 05 November 2024
" Simple reservation process. Excellent options and especially the zero excess option. Very competitive prices. "
" My flight was 5 hours late and the after-hours service was excellent. The vehicle was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BORZEA - 05 November 2024
" the only problem vas the condition of the vehicle. in my opinion the car is a possible danger on the road for us as tourists. first of all it had an error that popped up often with insufficeint engine oil pressure. second the care had problems with acceleration, having moments where it simply did not want to accelerate and if you were on an uphill road you were in trouble. I told all of this at drop off but staff was not really interested "
" good reception at the airport, quick shuttle service , good and quick hand over and drop off of the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PORTO, PT - Reviewed by STANLEY - 29 October 2024
" Auto Europe continues to be my default rental company. My experience with Guerin continues to confirm this. Thank you. "
" At both pick up and drop off it was a very open and honest experience. Staff excellent in explaining showing and checking the vehicle. They took their time, we're polite andefficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALAN - 28 October 2024
" I wanted to hire a small car to travel around in. Rentastar only hire out Mercedes cars and there was no hint of this during the booking process through Auto Europe. They don't hire out small cars so I received an A class Mercedes and I wasn't after a high performance, prestige car. The whole booking process was very misleading. "
" They were supposed to collect me at the airport arrivals by holding a sign up. Nobody appeared until 2 phone calls later. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 26 October 2024
" All in all very good experience. Only advice is if you're offered a different car ask if extra pay is required. "
" Good experience only issue is the girl at desk offered various options of different cars and never mentioned I have had to pay extra. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RONALD - 24 October 2024
" Ok. You get what you pay for. "
" Klass are a sub agent for auto Europe, so quality was not the best part. On arrival at airport we had to wait over an hour to be collected. Car hire was cheap. Staff at office were friendly and ok. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JOSE - 22 October 2024
" This rental occurred as planed with no issues "
" Although it was late night, Herty staff were friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICTOR - 20 October 2024
" I always use Auto europe no other search tool could beat them "
" All done very quickly and professionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 14 October 2024
" Good experience overall "
" Overall good experience, the only downside was just one staff member to pick up the clients and to do the check in. Long wait. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MALCOLM - 14 October 2024
" x "
" Always friendly, professional staff. Clean and new vehicles. Check out and in go smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NORBERT - 13 October 2024
" Check-in at a kiosk instead of an agent is unacceptable "
" Check-in at a kiosk instead of an agent is unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 12 October 2024
" as above!!! "
" my car did not have an operational rear seat belt lock so I could not travel with my family members in the car which was really disappointing and I purchased a car with full insurance when booked the car and at the desk the staff told me that I had no insurance so needed to pay 300 for one, I found this unacceptable!!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 12 October 2024
" Exelent as always "
" Excelent aervice as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 11 October 2024
" Good as always. "
" Over 12 years renting with autoeurope I think it says it all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 02 October 2024
" As above "
" The vehicle was returned with no additional damage. The drop off was very efficient. Excellent service on the shuttle transportation to Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by NIGEL - 30 September 2024
" One way rental worked fine. Drop off in Lisbon was very easy. "
" Pick up in Porto was slow as many other customers had also arrived at 09:30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ILAN - 29 September 2024
" Very disappointing to book a car with specific requirements a lot of time in advance and find out on the day of renting that that car isn't available. I lost trust in both Auto Europe and Centauro and their reliability. "
" I booked a seven seater automatic car as we travelled seven passengers and the driver had a driving license for automatic car only. When we picked up the car they had no seven seater automatic car but only manual car. Therefore, we had to take a five seater automatic car and use taxi for the other two passengers who didn't fit into the car. We had to pay much more money for taxi during our trip because of this reason. In addition, the representative of Centauro at the counter told us they will have three seven seaters automatic car returning two days after our arrival date and they will contact us to come to replace our manual car. However, they had never call us and when I tried dozens of time to call them, they never answer the call. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JONATHAN - 26 September 2024
" The pick up was a nightmare, not what I booked. Unhappy. "
" I booked a car on the terminal site, it was not. We had to wait 45 minutes for a shuttle. I booked a car with a full to full fuel policy, it was not. NOT IMPRESSED. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ANDREW - 24 September 2024
" Long wait to collect car, but it was very busy. Staff were excellent. Drop off quick and easy. "
" Long wait to collect car, but it was very busy. Staff were excellent. Drop off quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CHARLES - 23 September 2024
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CATHY - 22 September 2024
" Easy to book, easy pick and drop off "
" Good company to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 17 September 2024
" reasonable, better dealing direct with car hire firms that are well established. Quicker easier pickup with them "
" Long wait to get vehicle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GABRIELLE - 14 September 2024
" Value for money "
" Ridiculously complicated check in - technology making it all much more difficult rather than easier. Drop off was chaotic and unclear as it was early in the morning and nowhere obvious to leave the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RUSSELL - 13 September 2024
" Perfect as ever. "
" Short wait whilst they cleaned the vehicle. Was informed the zero excess package we paid for, didn't include wheels, tyres and glass. Counter staff were friendly. Goid quality vehicle and easy return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 11 September 2024
" Ok "
" Good as per usual "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 09 September 2024
" Easy to hire, information emailed to me and staff helpful. Thanks "
" Despite the fact that we had taken out excess insurance with Auto Europe we were still hassled to buy extra. We were told the Auto Europe ins didn't cover tyres etc. we said it did. Unpleasant! Also the contract was never emailed to us as promised. Car and drop off really good though. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 08 September 2024
" Auto Europe pricing and serving is usually spot on ! "
" I would like to know how to make a complaint. On pick up I was told I had to return the vehicle empty and would be charged for a full tank of fuel. This was presented as the only option - totally standard! I was also told the automatic toll system was standard, but nobody explained how the charges would be applied. On drop off I have been charged for fuel and tolls but not supplied with a receipt. Would not choose Sixt again! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by THOMAS - 08 September 2024
" As above "
" Great experience. Easy pick up and drop off. Staff really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ISHREE - 06 September 2024
" Great easy to select and book a vehicle. Call centre staff always amazing., Slight niggle in the autoeurope excess insurance does not cover bodywork which is not made clear on booking the vehicle. I didn't have a problem so didn't have to use it, I just noticed it when reading through the pages of term and conditions. Yes I know the onus is on me but the whole set up leads you to think you're totally covered. Would be good to be upfront on this and maybe add it as en extra which I would definitely use, just in case. Other wide - love your service! "
" The car was not as expected and not the same class but suitcases fitted in good and I had no time to complain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by ANDREW - 04 September 2024
" It was pleasant. However I did book a family sized car and was given a hatch. Luckily we decided not to bring the paddle boards or there would have been issues ! "
" It was good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 31 August 2024
" Been renting cars with autoeurope since 2011 I think it says it all. "
" They OK, cars are normally clean, been very lucky with theym they always give us nice cars. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by LUIS - 30 August 2024
" As a broker, very good service "
" Condition of the vehicle very poor paint peeling ,cracks on the bumper and rubber on the windscreen wiper blades split. Oil service light on and clutch occasionally slipping. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PORTO, PT - Reviewed by LYNETTE - 28 August 2024
" Thank you for providing such an excellent service. "
" The service was great all-round and we'll definitely book with you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 25 August 2024
" Always waiting for an invoice after you get home . Really not exceptable. "
" IAM a frequent renter with your firm and after explaining I have my own car rental insurance which was dismissed out of hand asked to sign several places in a rush . Ended up charged 175 Euros not very happy when I have more time will post to my followers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 21 August 2024
" X "
" Very efficient friendly staff. Pick up and return processes straight forward.Vehicles: New and well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GILLIAN - 20 August 2024
" We were also not aware that we would be charged an extra 108 euros in order to cross the border into Spain. We had little choice at the final desk but to pay up, but had we known when booking we might have chosen a different company. This is not mentioned on the voucher under: "Your rental excludes". I was unclear what we were entitiled to regarding the automatic payment on motorways. We were charged 17 euros for "Serv. Port. Elect". She mentioned "Take a ticket, so we did that and paid the charges. Please also see my comments above about our experience of queueing up to pick up the vehicle. "
" I'm unclear as to the difference between Keddy, Auto Europe and Europcar. We were instructed to go to the Europcar desk IN THE AIRPORT and there was no mention of Keddy there. Once at the desk we joined a long queue and not till we got to the counter did we find out that as we had a booking we should have gone outside to the waiting minibus to take us off airport to continue. Several other couples were waiting with us and we all only saw the notice when it was our turn at the desk telling us to go outside. The receptionist should have said to the long queue that those with a booking should go outside. The desk was only for those WITHOUT a booking, almost no-one! This added about 40 unnecessary minutes to our pick-up, and was extremely annoying. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SEAN - 18 August 2024
" Will use Auto Europe again to book car rental, but will avoid Alamo. "
" Car was a disappointment. Exhaust was blowing, and the clutch had issues. Car lacked power on slight inclines. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by JONATHAN - 18 August 2024
" The difference between treatment with full insurance and treatment without is significant "
" Taking out the full insurance option is expensive but you avoid the dreaded "looking for every scratch" On return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 14 August 2024
" Good service, would use again. "
" Having had bad experiences with big name car hire companies, Drivalia were very efficient. Friendly staff, and the car itself exceeded my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 13 August 2024
" Auto Europe was a site I had not used previously but at the time of searching, it came up with by far the cheapest quote so obviously I was very happy with the experience. I will definitely use Auto Europe again "
" Great experience all round. Speedy turn around at both pick up and drop off. Very friendly and knowledgeable staff and fortunately they spoke excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LLOYD - 13 August 2024
" Am a repeat buyer and will use AutoEurope again in the future "
" Very friendly staff, speedy with getting us set up and on the road, and the car itself was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GUY - 12 August 2024
" Will go out of my way to avoid this aggregator site. It is a shame the car hire sector isn't better regulated, as the sales journey does not achieve good and the products do not offer value for money. "
" Unexpected add ons, auto europe should have given me the option to add a named driver during the booking phase. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ROBERT W - 11 August 2024
" Very disappointing and expensive "
" Full insurance upgrade was over 300 euros for a week; which made the car very expensive. This is much higher than costs I normally experience in Spain. Staff did not warn me that my flight took off less that 2h after their office opened, even though they had my flight details. Had they done so I would have booked an early drop off and taken the cost hit and reduced my stress. Staff member on drop off "fined" me 75E for a few grams of sand on the back seat and boot and some dust externally. Because I was so stressed about potentially missing my flight, I couldn't argue. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PORTO, PT - Reviewed by PIOTR - 03 August 2024
" Smooth "
" Quality vehicle at a reasonable price. Very courteous staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ALASTAIR - 03 August 2024
" Auto Europe are always easy to use and offer a good selection of rental cars and prices. Unfortunately on this occasion the problem lay with the hire company itself. "
" Price and choice of vehicles were fine, as was booking experience. However pick up was made more stressful by them trying to sell us additional insurance and saying that the zero excess package we had taken with AE was a contract with AE and not Goldcar. I refused to make the additional payment as it would have doubled the cost of the rental. On return I felt they were trying to get us away from the rental site as quickly as possible, but I insisted on waiting until the car had been inspected for damage and signed off as clear. I did not trust that "damage" to the vehicle would be found after I left it. This whole situation marred what should have been an easy rental experience. I have used AE for some time and always choose the ZE package for peace of mind. I have had no issues in previous rentals with Hertz/Dollar and Budget. I have now realised that Goldcar have been part of Europcar since I last hired with them - unfortunately I had similar issues with Europcar in the past and have not used them again - the same will now apply to Goldcar. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PORTO, PT - Reviewed by DUNCAN - 25 July 2024
" I was at all happy with the experience I thought I had paid the correct amount with extra cover I did not expect to nearly double the bill otherwise I was responsible for virtually everything "
" After paying the extra insurance for this car I was amazed to be asked for another 311 euros because basically it cover me for absolutely nothing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PAULO - 22 July 2024
" Fantastic experience without accidents, car performance, good. Overall recommend company for car hire. "
" Very helpful teams at pick up and drop off points... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 21 July 2024
" my wife and I have been using Autoeurope for many years and have we have recommended it to friends on many occasions. "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TREVOR DAVID - 18 July 2024
" See comments above "
" We were delayed by almost 5 hours and tried to ring Auto Europe and got a message saying the office was closed. When I booked the car hire I spoke to yourselves and was told that you were open until 20.00 hrs We rang between 19:00 hrs and 20:00 on several occasions and you were not open. We then rang the Hertz number on our voucher to advise of our delay and the phone was never answered despite the voucher indicating that the Hertz desk was open until midnight. We also had family in Portugal constantly ring the numbers for Hertz and out of hours number for Auto Europe and the phone was never answered. When we landed at 03.30 am we had to wait in the airport until 06.00am until the Hertz desk opened and we were then taken by bus to the Hertz pick up point only to be told that our car was no longer available and it had been given to another customer as we had not called them to say we were going to be late. As you can imagine I was not happy as we had a record on our phones of the numerous call. We were then offered another vehicle slightly larger however had to pay an additional amount for this. As we had been travelling a long time with a delay we had no alternative but to pay the amount. I spoke to the guy in Hertz about our numerous attempts to call and he asked me what numbers we had been calling. I showed him the voucher and told him we had rang every number on the voucher including an out of hours number for Auto Europe which was supposed to be open until 22.00 hrs and he told me all of these numbers were incorrect and he gave me the number I should've been calling. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MARK - 18 July 2024
" we have had to pay for an additional driver when you informed us that this was included. We had a puncture called the 24 hour seven day a week helpline. Nobody came and we had to remove the tire fit the space saver and I'm very isolated and unsafe place, overall horrendous experience "
" We thought we had booked with dollar but it went through Hertz, When we picked up the car which was not at the airport as advertised and with an eight month old baby, it was very difficult for us. we have had to pay for an additional driver, not at all satisfied "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PORTO, PT - Reviewed by EDWARD - 15 July 2024
" See comment 3. "
" Efficient and friendly. Good car - but I had a six week hire and the car provided needed a service and oil change right from the beginning. Also front tyres looked quite worn. If I was going to do a lot of driving I would have been more worried about this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by COLIN - 10 July 2024
" very good experience will be using you again next year. "
" Superb experience would highly recommend. will be using again next year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 05 July 2024
" Very easy to search, compare and book. "
" Very good service, friendly and helpful staff and a car in good condition. Happy to recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ABIMANYU - 04 July 2024
" Overall great booking experience. "
" Rentastar delivered fantastic service throughout, even before we arrived I was worried about picking up the car late but they were very prompt with their email responses and always gave a lot of support. Even picking up the car past midnight after our flight was delayed was so easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUTH - 17 June 2024
" Easy to book at a fair price "
" Always opt for drive on holidays as they are efficient pleasant and never shown any of the sharp practice experienced at other places. Good cars too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 09 June 2024
" As always a good choice of cars, clear and keen pricing. "
" Good rates and car. No hassle re extras, Very efficient and friendly service at Drive on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NOEL - 04 June 2024
" See above "
" We had no explanation of how our brand new car drives which would have helped No-one knew anything about a warning light that came on, turned out to be a seat belt not properly engaged, immediately the answer was to return the car to Porto airport, which would have spoiled a whole day. We returned it early but had not filled it with petrol. When I offered to get some they said no problem, they would sort it out. But then when the final bill came we were charged an exorbitant amount for half a tank of petrol & a fine of 50 euros!! Worst of all was the badgering about our excess waiver insurance when we picked it up. This is a complete con & should be made clear at the start when you book the car, that you will be advised to take their very pricey insurance, as they say your insurance won't cover everything. I don't know why you let them get away with this nonsense. It is very unpleasant & leaves everyone feeling conned. I would alter my holiday in future specifically so that car hire was not necessary. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PHILIP - 29 May 2024
" Great facility. Having been worried about shuttle to terminal, I shouldn't have been it was as instant and took 3 minutes "
" All round excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SALLY - 27 May 2024
" Thank you "
" Very professional and quick. Easy Checkin and return. No hidden extras or unnecessary paperwork. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JUSTIN - 26 May 2024
" With reference to the comment above, we were given the wrong information when we called the AutoEurope help desk which cost us circa £250 when if we had been given we could have cancelled and hired another car online saving a significant amount of money "
" I lost my wallet the day before the trip and in it my credit card. We phoned AutoEurope and were told my wife would be able to drive by adding her as an extra driver and paying an extra driver fee. When we got to Goldcar they refused to allow us to do so by which time we had no alternative but to rent another car direct from them at significant expense. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by LEN - 25 May 2024
" Very professional "
" Very efficient company to deal with. Might be better that you inform clients to look for a Drive On/Holiday company representative rather than I look for a kiosk with the name on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by KENNETH - 19 May 2024
" Over all a negative experience with car hire, misinformation about insurance, and bad customer service from the return staff, I may use auto europe again, but never gold car, I will be more likely to book a car direct with a car hire company on our next visit abroad, which is what I have advised a friend to do. He has taken my advise, and travels on wednesday to Porto. "
" On returning the car, the attitude of the staff was extremely unhelpful , when first taking the car on the toll roads, by mistake I went through the ticket barrier, after that I continued on the auto transponder. On returning the car, I explained this and expected some guidance or help in what to do about this. The unhelpful member of staff just told me to call the No. on the ticket and sort it out myself. Also when we were using the car for our stay, we were parked in a parking bay on the side of the road in Tomar , on returning to the car we were told that a cyclist had hit the car and caused it slight damage to the front right wing, this was explained to the member of staff who didn't seem to care. When we arrived home, an email from gold car gave us 48 hours to send an accident report. There was no accident, as the car was stationary, and we were nowhere near it. Also WRT full insurance via auto europe, we were told, did not count in portugul, so we then had to pay an other 149 euro's for the correct cover. So when you look at the situation, its not very clear, auto europe is not telling the truth when some one like from the uk pays good money for full insurance, only to find in portgul its not worth the paper it is written on. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 18 May 2024
" I have used Autoeurope for many years and they give excellent service.. I have recommended the company to many friends and also have reported no issues with the service. "
" Excellent rental compamy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRENDAN - 14 May 2024
" Not too bad Will be travelling to Portugal again and would hope to get a car from you if it was as expected "
" Car not really as described Thought I was getting a v w Tiguan but ended up with a Dacia duster which was not at all comfortable "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JOHN - 14 May 2024
" Very pleased with Auto Europe's service but not with Centauro's. "
" I am very confused with Centauro's billing. I was charged EUR 109 as the cost of refilling the fuel tank to full on return should I not return the car with a full tank. I returned the car with a full tank and was only refunded EUR 98.86 and not the full EUR 109. Secondly I paid a deposit of EUR 100 against autoroute toll charges. I made very little use of the autoroutes and have not received any refund. Thirdly, I was promi9sed an emailed bill following the vehicle's return; this has not been received. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTIN - 13 May 2024
" Cost effective and efficient service marred by the administrative error for the destibation drop-off address. "
" The rental was very good until we got to Guarda and tried to drop off the car. The address given by AutoEurope was over a year out of date despite the staff there telling us that this had been repeatedly been communicated. This put us under real stress and time pressure, The staff were excellent and got us cleared in very quick time once we had found the correct location. Please update your database!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 10 May 2024
" No other comments "
" Only let down is the fact there's no desk or staff from company to direct customers to shuttle and it is kind of hard to find out. Had to ask a girl from another rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ADRIANO - 07 May 2024
" All mercedes cars with a very polite & professional service "
" 5 star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 21 April 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GEOFFREY - 20 April 2024
" Thoroughly recommend "
" Staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 18 April 2024
" I have use auto Europe for a long time and I do recommend to any one 100% "
" The car I rent was not available at the pick up "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ADAM - 16 April 2024
" Recommended to all looking to hire a car and want to sleep easy at night. "
" Service with a smile. Our flight was at 10am the gentleman at the counter ensured that we were shuttled to the terminal as soon as possible. Excellent customer care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 13 April 2024
" overall good "
" long wait at airport waiting to be collected at pick up point, had to call 3 times, apart from that everything was good apart from car only had 1/4 of a tank of fuel, should have been full then return full, hard to return with tank on 1/4 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by RUI - 08 April 2024
" Amazing and straightforward "
" Overall went well no issues at all , just one thing I wish it was a diesel car instead, hopefully next time . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ MANUEL - 08 April 2024
" Autoeurope is exactly what it says on the tin. Professional, Reliable , Always ready to help you with problems that may arise. Thank you "
" I have using this company for ten years or more I would recommend to anyone to use it, they are very professional in what they do and the always very pleasant and ready to help you when you need it, no hidden surprises when you return the car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 06 April 2024
" Very poor . This cross border charge should have never been allowed it is a rip off. "
" Cross border charge to Spain at €147.50 is extortionate for 2 days travel and was not listed by Auto Europe in the original offer. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PORTO, PT - Reviewed by BRYAN - 06 April 2024
" Good car hire... "
" Generally good car hire, car had a lot of damage but drove ok... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MALCOLM - 23 March 2024
" What started as an attractive deal ended up costing a fortune due to insurance scam "
" Never again. A total con on arrival due to insurance scamming "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PORTO, PT - Reviewed by STEPHEN - 16 March 2024
" Hassle free "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 13 March 2024
" Very clean and reliable vehicle "
" Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTYN - 11 March 2024
" Good to see such good standards "
" exceptionally good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICK - 09 March 2024
" great value thanks. "
" all went smoothly and staff were friendly and easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 09 March 2024
" N "
" N "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KRISTIAN - 28 February 2024
" No problem at all. "
" It was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTIN - 26 February 2024
" Helpful staff at the desk at collection. Useful information about driving near and in Porto. A nice comfortable car that was very nice to drive. Speedy and efficient drop off at a time that was very busy with lots of other return cars. All in all very pleased "
" Goldcar at Porto was very professional and although I'd heard of bad reviews at other airports I was pleasantly surprised with a great service at pick up and drop off too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRANT - 25 February 2024
" Easily the cheapest finds. "
" Great service. Upgraded our car. No long queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAIME - 21 February 2024
" AAAAA++++++ "
" Nothing to say, lovely and friendly staff. Absolutely positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ARWYN - 21 February 2024
" Great car hire provider, have used for years. "
" Hadn't realised it was part of Hertz so took a while to find the correct collection point, other than that everything was great, staff were friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 13 February 2024
" The collection of the car was very bad because of the reason I mentioned above. The counter and car return staff were friendly, no more to add to this branch in Porto. The booking process, was easy to do through Autoeurope and also with attractive tarrifs. "
" - The keyless card had low battery and no one knew about it when I've mentioned to the staff and even they seamed not to care. - The car had the intertaiment system in French. This vehicle wasn't reseted to the next costumer and the staff not even asked me if I was ok with it. They just gave me the key card and left me to my devices. -On collecting the car, the vehicle also was very wet from a quick wash they done few minutes before and didn't bother to dry it. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by MALCOLM - 09 February 2024
" Easy straight forward booking. Good price. As I had 3 nights in Porto before hiring the car an address on the booking form would have been useful. "
" Good company to use. More info on car controls would have been helpful. Booked full fuel but their policy was return as started in this case on low fuel warning. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by IAN - 08 February 2024
" Auto Europe has always been a reliable broker for car hire for me, often with the cheapest prices and with free cancellation up to 48 hours beforehand. "
" Sixt are trying to charge me for some missing interior trim, that I would not have known was missing at the start of the hire. There is a slim-to-none chance that the trim went missing during my hire. Having subsequently researched the franchise holder online, it seems this is a common trick that they try to pull. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARIA PAULA - 04 February 2024
" See above "
" The initial vehicle had an issue and was requested to be checked so I had to pick a new one in Lisbon and had to pay at least of the journeys which is additional cost of what I was planning plus had to pay part of the tank from the collect vehicle because it wasn't full at the time they collected it in my house. The process to collect a new car in Lisbon was slow and I was questioned is instead of going to Lisbon I haven't been told by the helpline to pickup a new car in Leiria which is 1h away from Lisbon and I was currently in Evora. Some miscommunication was noted when I arrived at Sixt in Lisbon. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PORTO, PT - Reviewed by BRUNO - 01 February 2024
" Straight forwad and efficient car rental experience "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JORGE LUIS - 18 January 2024
" I even request my refund of something I didn t use and I had a no. This is stilling "
" I have no car poor service I won't use anymore "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MALCOLM - 18 January 2024
" All very smooth "
" Excellent service and top quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by OFER - 15 January 2024
" Super friendly professional I was late they waited for me they didn't want to charge me extra charge they helped me with everything that they could and even when I returned the car on the way back and I was late due to traffic they did extra effort to drop me in the terminal within minutes of my return they didn't charge anything unexpected the car was in top condition I have nothing to say about this company besides excellent "
" One of the best rental experience I had in the last years and I rent quite a lot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 07 January 2024
" Always good service "
" Very good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 06 January 2024
" Overall was very pleased with the car provided and free extra driver a solid bonus. Didn't really trust DriveOn - seemed like they had lots of opportunities to add hidden charges. The staff seemed a bit wary and unwelcoming (apart from the shuttle driver, who was great). "
" They need to be clearer about the e-toll option. The version presented was an €18 charge, but it is only needed for two small autoroutes in the country, which can be easily by-passed. The €4000 excess is very scary - almost everybody I saw at the check-in counter was upgrading. Even though the additional driver is free, which is great, I think that a lot of people are pressurised to take the up-sell. Check-in was very congested. Hand-back was very efficient though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RICARDO - 17 December 2023
" I always recomend Auto Europe to my friends. Is so easy to check the prices reserve and cancel if required. Keep up the good work "
" Will use again. All good apart from the waiting to be pick up when we arrived , we had to call for a shuttle and was over 30 minutes waiting. Apart from that was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALASDAIR - 10 December 2023
" The staff friendly and helpful. However after purchasing the enhanced insurance via Auto Europe I was asked to pay extra to cover tyres and windows!! Also the requested cover for travel to Spain did not appear on the Sixt Hire Document despite being on the Auto Europe document. "
" The vehicle was excellent, however it was low on engine oil so had to be topped up after less than 100km. The staff friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ALAISTAIR - 07 December 2023
" Overall very good "
" Competitively priced, good collection and drop of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULO - 02 December 2023
" Apart the petrol was not too bad "
" Is not the way normal I rente the cars not agreed with the way au they deliver the car with the petrol should be full to full "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 30 November 2023
" Bom "
" Empregado muito respeitador "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 27 November 2023
" I have been using Auto Europe for 16 years for care hire and have been completely satisfied with their performance.. I have recommended Auto Europe to many friends and family.. "
" Check in counter staff very efficient and everything went very smoothly.. Return was also straightforward and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ MANUEL - 10 November 2023
" I have used them for over 10 years or more always ready to help with in any problem that arises , very friendly and polite when you speak to them on the phone "
" I have been using there's services for many years and they always very friendly and helpful. They are very professional in what they do there's no scams or surprises when you return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOHN - 08 November 2023
" Very satisfied "
" Quick and efficient handover both collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TONY - 07 November 2023
" Good sevice "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 29 October 2023
" Very good sistem "
" Very useful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALFREDO JOSE MARTINS - 23 October 2023
" Good service "
" Good service and very friendly staff and good car i "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 22 October 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HARRY - 22 October 2023
" Booking system allows easy price comparison. "
" Service not too busy so smoother experience than previously. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MALCOLM - 22 October 2023
" x "
" Could Make the pick up procedure quicker for regular users "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELDER - 21 October 2023
" Very easy to use, and works all the time. "
" Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICARDO MIGUEL LINCHO - 19 October 2023
" I will recomend as overall was a good service, but i will mention about the compulsery Via Verde device and extra €100 deposit for it. I supose this will be the safest way for you to make sure the portagens or scutes are paid for if customer pass by them. "
" Had to wait for sometime for the shuttle to pick is up from the Aeroport. Once at the place was fast and staff was friendly. But only at this point we been told that was mandatory to get the Via Verde device activated at a cost of €18.50 and leave a further deposit of €100 in case we use the Via Verde. For me if is mandatory to activate the device for via verde should be included iin all the quotes given. Also after returning the car we had to wait over 30 minutes for the shuttle to drop us to the Aeroport. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SARAH - 19 October 2023
" Pick up instructions from the airport need to be updated as these were incorrect, the desk mentioned doesn't exist and you need to call company "
" 100% Professional, friendly, efficient and amazing value. Car spotless and a stunning drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOÃO ANTONIO - 19 October 2023
" I was charged 40 euros at the checkout. I asked the staff member why. He answer it was an "out of hours" charge,. I've been on a que waiting for a long time. They were fully working. This charge is not acceptable as when I book it on Autoeurop's platform, threw Skyscanner, there was no such a charge in Golden's car website...can I have a refund please? "
" I was charged 40 euros at the checkout. I asked the staff member why. He answer it was an "out of hours" charge,. I've been on a que waiting for a long time. They were fully working. This charge is not acceptable as when I book it on Autoeurop's platform, threw Skyscanner, there was no such a charge in Golden's car website...can I have a refund please? "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 7
PORTO, PT - Reviewed by KEITH - 11 October 2023
" Good service from auto Europe as usual "
" Car struggled on long sweeping motorways between Porto and Douro region. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CHARLES - 09 October 2023
" Excellent experience. "
" It was above expectations. Staff were very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 05 October 2023
" I am disappointed that Auto Europe have not had the courtesy to respond to the email I sent them on 28 Sept about my issue. "
" I want to make a complaint regarding my booking regarding what I see as a hidden charge which I feel I should have been notified of up front. When I picked up the car I was told that I had to use their automatic toll service and pay an additional €2+ a day and told I could not pay for tolls as and when I used them which I find strange and a bit sneaky. Would appreciate an explanation of why I was not notified of this in advance because as a % of my rental price it's quite a significant charge. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JULIE - 04 October 2023
" All very easy to book, but still unclear as to what insurance I had as I had gone through a 3rd party for the reservation. "
" Very efficient and professional service. Car was perfect for my journey and enjoyed driving it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DOUGLAS - 04 October 2023
" Very good "
" Very good friendly and efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 01 October 2023
" Autoeurope has an easy online booking interface and it is easy to modify or change the booking. "
" Staff very helpful and services as fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CESAR - 27 September 2023
" Very good experience Very happy with the car "
" Very well attended friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDWARD - 27 September 2023
" All in all not a bad experience. The airport access to the rental site was a nightmare !! "
" Except for the type of car ordered not being available, the process was fairly faultless. The staff did offer a free full tank of fuel as compensation for the smaller car given. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE CARLOS - 19 September 2023
" Auto Europe gives good prices too bad they wirk with lousy companies like Goldcar. "
" Iet again I was left outside the Airport not being picked up and Goldcar facilitirs closed. Waited all night at the airport to collect the car in the mornig. Pick up serviced failed as Goldcar van drove through not stopping. Similar situation happened a year ago and I still havent been refunded. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARTIN - 19 September 2023
" Auto Europe is my go to car hire agent "
" Arrived for pick up to find over twenty other people waiting. Just under 2 hours before I checked out with the car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 18 September 2023
" Everything good except for collection of car. "
" 2 hour wait for car collection is unacceptable. I would not recommend Porto city Hertz or Thrifty to anyone. Unbelievably poor!!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by AARON - 17 September 2023
" Fine as expected. I hate car hire companies. "
" Once again, extra fees are to be expected. My "zero excess" hire excluded tires and glass, part of the whole reason I opted for zero excess. Extra cost! "Insurance" for car hire is a complete scam. Oh well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ROBERT - 16 September 2023
" Overall a very good experience "
" Good company to deal with highly recommended great car well valeted and very good price your women we felt with went above and beyond to help even arranged for a taxi when we dropped of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 11 September 2023
" Auto Europe, excellent. Just very sad that some of these car rental companies try to trick and steal money from people. "
" Goldcar are not a rental car company I would ever recommend. I rented the car for 10 days, the car was returned very clean and they charge me 150 euros cleaning fee. That was 65% of my rental cost. They also claim I damaged the rear passenger seats, despite this being noted on the check-out as an existing damage. A very dishonest company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by RICHARD - 10 September 2023
" Easy pick up. Good car. Easy drop off "
" Pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 04 September 2023
" Very disappointed that we were not provided with any details regarding how to collect the car from Drivalia. Luckily we managed to flag down the shuttle bus but only after asking other car rental companies. When we eventually arrived at Drivalia, we were told that we should have called them to request a pick-up from the terminal. AutoEurope should have provided these details during the booking confirmation. "
" Drivalia were very efficient and explained everything well when we collected the car. We didn't have to wait too long either at collection or drop off. The car was good value for money. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUCIA - 03 September 2023
" . "
" Unfortunately our experience with ok mobility was very negative at pick up. 1st surprise was the deposit amount, much more elevate than the amount expressed on booking details. The explanation for that was that "the prices were reviewed since the day you booked" (which was just 10 days earlier). It meant for us having to call back our bank to raise our credit card limits, waisting precious holiday time. Then there were a bit more than 40 euros for the mandatory toll device, not mentioned on booking. And 250 euros deposit for fuel and toll expenses, also not mentioned on booking. Then final surprise: we've booked the category "volkswagen tiguan or similar". The whole reason we've chosen this company, this category is big enough to fit our 3 child seats. We were given an Seat Arona, much smaller and definitely not compatible with 3 car seats. No other option available, we later learned they don't even have Tiguans on their fleet. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SAM - 01 September 2023
" One of the best car rental experiences I've had. "
" Very efficient service. Quick collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRENDAN - 31 August 2023
" when I booked this car you didnt tell me that I would be charged an extra £150 to drop the car off at a different city. I was not happy about this and will ensure I pass on you sneaky way of operating to any "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 22 August 2023
" . "
" Helpful pick up staff explained some details about the car that I wouldn't have known - particularly suggesting how the boot storage could be increased to accommodate our luggage. Straight forward drop off - signing off the unchanged good condition of the car and full fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JUSTIN - 18 August 2023
" Easy to follow website & booking process. Choice and pricing is usually very good "
" Drop off was the main issue - we were left waiting for the shuttle bus for 20 - 30 mins whereas we watched all the other rental car companies have 2 or 3 shuttles operate during that same time "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PORTO, PT - Reviewed by LUIS - 14 August 2023
" Very easy booking system and able to amend 48 hours before pickup free of charge "
" Approximately 1 hour to pick up the vehicle only one staff member working the counter, other staff chatting away with what looked like friends. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PORTO, PT - Reviewed by FLORENTINO - 08 August 2023
" friendly, efficient staff, vehicle met our expectations. Whole process was stress free "
" Please see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEXANDRA - 06 August 2023
" As above "
" We had to pay for a device to pay the tolls. When I asked if I could pay them any other way I was told no. If I didn't pay for the device and went through any electronic tolls I would be ticked. If it's a mandatory thing why am I being extra charged for it? Also the rental of the device to the provider costs an average of £3 a month. I was charged £15 for one week!!! On arrival they tried to give me a car lower them the car I rented. When I said no, at first they tried to convince me it was a superior car, then told me they had no other cars , then finally found a car within the same range that I had rented. Just felt like I was taken for a fool from the start and had to pay extras that were never mentioned in the rental agreement. Also made to feel uncomfortable as I did not take their insurance. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PORTO, PT - Reviewed by SERGIO - 02 August 2023
" Great "
" The fastest and most efficient service for Check-in and check-out. Definitely my favourite rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LEE - 02 August 2023
" Booking etc was easy Never happy that you are sold fully comprehensive insurance at the desk as I expect this as standard overall it was ok apart from the condition of the car "
" Car was awful every owned was either damaged or scratched. Steering had lots of play in it. Near side rear damper had either failed or was about to. I collected the cad pretty much unseen as it was offered as a "upgrade" it was 01:30am dark and I did not really have time to fully check the car "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by EWAN - 01 August 2023
" You shouldn't be using Tangerine "
" Car was booked for 10am but we waited an hour for it to be ready. We don't speak portugese and counter staff did not speak English. Counter staff tried to sell us £300 policy even though we had bought equivalent in the UK. Counter staff made us pay maximum charge for toll pass even though agreement said cost per day. On return staff tried to find damage on the car although there was none. Worst car hire complany "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PORTO, PT - Reviewed by GRAHAM - 15 July 2023
" Seamless experience from Auto Europe, with clear guidance - would use again. "
" Overall happy experience. The rear tyre developed a loss of air on day 3 however this was resolved easily enough by visiting a petrol station. My one gripe was that I did not receive an invoice upon returning the vehicle to show the breakdown of the charges applied (e.g. tolls). The amount was nominal (c€33) but I was advised I would receive an email so to not was less than ideal. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MALCOLM - 10 July 2023
" X "
" I am a regular user of Drive on but still spend too much time at check in whilst details such as licence and passport details are entered. This part of the process could be more automated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SARA - 02 July 2023
" I have tried to contact auto Europe as directed to try to resolve the issue at the time of the car being refused both by telephone and by email and only the following day did I get a response to state that they will try to resolve the matter. I am still 2 1/2 weeks later, waiting for an outcome. "
" Due to a delay with the flights and the car hire company being non-contactable when I arrive to collect the car, I was advised that the policy was that it would not be handed over and the whole booking cancelled with money is lost due to it being in excess of four hours after the proposed pick up time. I was left without a vehicle with a two year old and no means of transport for two weeks and had to use public transport to get to and from. As you can imagine, this was a very stressful experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by JOSE - 01 July 2023
" The sixt are a company I can recommend . "
" The staff are very good e polite . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by DUARTE CALDEIRA - 30 June 2023
" We got there and got handed a bra d new vehicle, clean and everything done if efficiency. Very impressed "
" All very professional, only problem was the English phone number which we wouldn't receive a code to input into system. Lady was very quick and resolved it for us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERGIO - 29 June 2023
" As above. "
" The only issue was with the condition of the vehicle, loads of scratches, damage to the boot cover and the air conditioning was really noisy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by DAVID - 28 June 2023
" Great price. Better than their own "
" Easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 20 June 2023
" I'd love to be contacted about this hiring by phone "
" The counter person use aggressive and harassment tactics a d false declarations to persuade me to buy insurance. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PORTO, PT - Reviewed by JOHN - 13 June 2023
" Good no problems "
" Fast check in when we arrived. Busier drop off . Bus full to airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by NICHOLAS - 07 June 2023
" Auto Europe are the best comparison site around, in my opinion. "
" Rentastar is only located about 2 mins further away from OPO than the 'on airport' rentals. Their cars and collection bus are top class - all fairly new Mercedes. Gripes? We had to phone from the terminal to get them to collect us, even though they knew which flight we were on, and they charge a Euro 10 car cleaning fee (which in fairness you can avoid if you give the car back in the same condition as when collected, but probably worthwhile. Really nice staff too. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 06 June 2023
" Comments above. Very poor service. "
" Very poor service. First car with no oil engine, needed to replace for second car. Once only car available was given had to drive a car for two weeks with front tyres completely used and unsafe. At the drop off, loads o clients waiting and had to pay an extra fee for a supposed special cleaning service. The car had the normal wear and dust easy to remove with hoover. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 1
PORTO, PT - Reviewed by RICHARD - 05 June 2023
" Auto Europe were fine "
" The car was old and the engine warning light was on for much of our trip. It also went into low engine power mode for a period. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by MALCOLM - 03 June 2023
" Used Auto Europe several times in early "noughties" but got out of the habit. However looking for a hire car for this visit and having had a few bad car-hire experiences in the interim, I felt more assured booking via Auto Europe "
" For someone who finds car hire stressful due to few bad experiences in the past, this one went very well. One comment though, there was nobody at the Goldcar kiosk in airport and no notice saying to get the shuttle to compound. I only discovered what to do because a friend arriving on an earlier flight already there called to inform me. Previous car hire check-ins have proven to be lengthy affairs after waiting your turn in queue. However with several staff at the desk I went straight to counter and the process was surprisingly quick. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JAMES - 01 June 2023
" Excellent, see 3 above. "
" Drive on Holidays gave the best deal, they were excellent despite their base being refurbished and having to use temporary cabins in the car park! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SAMUEL HARRY - 30 May 2023
" The cars that this company rent are all Mercedes. They are good vehicles, not the newest but perfectly servicable. All the items you might need are extra cost over & above the rental. It was irritating that some of the included tech had been decommisioned in order for them to sell you inferior extras. They also tried to charge me additional costs(insurance) that we had already paid for with my contract with Auto Europe. But I understand that this is common practice in the car rental industry. "
" The vehicle had been modified so would not accept apple carplay or android, so could not play our music or use google maps. The SD card that they sold us for sat Nav was useless and a waste of money. The car war 3 years old and had lots of scratches & stonechips on every panel. On return they said they found a new stone chip on the bumper and charged me an extra 100 euros for the alleged extra damage. I cannot say for sure if it was there before or not but when you have a plane to catch it is difficult to argue the toss especially when the have already frozen £2000.00 on your credit card and just deduct the payment. The guy who returned his car at the same time as me was charged 260euros for a scratch on the boot panel where he had loaded & unloaded his luggage. I think there has to be a reasonable amount of wear & tear expected on a holiday hire car and they were particularly pernicity. This rather leaves a bad taste on the car hire contract. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
PORTO, PT - Reviewed by LUIS - 28 May 2023
" Overall, all good. "
" Not the best, but not the worst. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PAUL - 21 May 2023
" I booked the car to be collected after my plane landed at 00:00. It turned out all hire car company's close at 00:00 and open at 07:00. I tried to sleep (unsuccessfully) at the airport until the car hire opened. They then told me they only reserve cars for 6 hours. I had to pay triple for the car hire directly from the car hire company. AutoEurope should have known that it was impossible to hire a car between these times but still processed the transaction and no response from them since. "
" Ok "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANNA - 21 May 2023
" Great "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 13 May 2023
" X "
" Z "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 11 May 2023
" Very good car rental with good cars "
" Good experience and a good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHRISTOPHER - 10 May 2023
" A "
" Was given keys and shown car. Nobody went over the car with me. I noticed issues so went back to the office. Iwas told all of the issues were listed on the paper i was given. Nobody had said this to me. Not all issues were on there. Someone needs to go over the car with you. On return couldn't get into the car park "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PORTO, PT - Reviewed by SIMON - 07 May 2023
" The booking process was fine "
" The sat nav we were supplied with, and paid handsomely for, was rubbish. The power cable kept falling out and it regularly, after around an hour so, lost the GPS signal "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 29 April 2023
" happy as always, been renting with autoeurope for the last 12 years. "
" Sarah was very professional, efficient, helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICTOR SA - 23 April 2023
" Apart from the terrible vehicle which was allocated to me, the experience was reasonably good "
" the vehicle was in terrible condition "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by THOMAS - 17 April 2023
" Horrendous. Will never use Autoeurope again and will be warning friends and family not to use. "
" I didn't get my car and didn't get a refund from Autoeurope. Customer service also very poor and rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by GILLIAN - 14 April 2023
" Greta prices as always "
" Had to wait an hour to collect the vehicle which is a frustrating way to start a holiday but otherwise the service was great. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ANTONIO - 13 April 2023
" Bad "
" I arrived at the airport at 23:45 because the flight was delayed with an elderly couple where no one from the company showed up. I had a fair reservation and paid with flight number and time. simply. Nobody showed up and the phone contacts didn't work either, with the exception of roadside assistance, so I don't recommend this rent a car to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ROBERT - 07 April 2023
" See above "
" Very good except counter staff didn't clearly explain the Portugal motorway toll system "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PHILIP - 04 April 2023
" Staff very pleasant and professional, everything was good from start to finish. "
" Very professional from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TINA - 01 April 2023
" Repeat customer which tells its own story "
" Cannot fault the service. Quick and seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 27 March 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VITORINO - 22 March 2023
" The rental experience with Auto Europe was fine, with Goldcar not really and I will not use them again. "
" The staff very pushy to sell insurance, would not let me get the car an hour before the agreement as punishment for not buying their insurance The cars are extremely old as well. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PORTO, PT - Reviewed by CATHY - 17 March 2023
" Smooth experience, AutoEurope always seems to have really competitive rates. "
" Great hire company and friendly staff. I asked them not to give me a Fiat and they were great about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EMANUEL - 16 March 2023
" Nice and easy "
" At the Budget Agency, the service was excellent and included an explanation of the terms and conditions. The vehicle was kept and clean, and receiving the vehicle and returning it were convenient and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTÔNIO - 14 March 2023
" N/a "
" N/a "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 1
PORTO, PT - Reviewed by TANIA - 12 March 2023
" As above. "
" I have emailed the company direct due to the disgusting customer services and the disgusting state of the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MANUEL - 05 March 2023
" Very,very friendly staf . "
" Very friendly staff, good service and very fast drop off .thanks to Avery Uno @ centauro .thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CARLOS - 04 March 2023
" VERY EASY TO NAVIGATE WEBSITE AND TO BOOK CAR "
" PICK UP AT CENTAURO WAS EASY AS WELL AS HANDING IN VEHICLE. VEHICLE WAS CLEAN AND TIDY AD PICK UP "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 03 March 2023
" As always AutoEurope provides a quick and efficient service "
" Good friendly staff and efficient procedure at booking in and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PETAR - 01 March 2023
" Great service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 25 February 2023
" Happy with the customer service and car. "
" Good and friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 24 February 2023
" . "
" Staff very helpful however the fleet is tired, lcars severely damaged and poor standards of hygiene. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ALAISTAIR - 10 February 2023
" Very good "
" Good experience all round "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARTA - 08 February 2023
" We rented the car for a couple of days over the weekend. On arrival we were greeted and all documents and checks very completed very smoothly and quickly. The car was absolutely fine all weekend and the return was also quick and easy. All the parts about the insurances, and deposit etc were well explained and any questions answered. Will definitely be using this company again. "
" We rented the car for a couple of days over the weekend. On arrival we were greeted and all documents and checks very completed very smoothly and quickly. The car was absolutely fine all weekend and the return was also quick and easy. All the parts about the insurances, and deposited etc were well explained and any questions answered. Will definitely be using this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICTOR - 07 February 2023
" "Goldcar" should state in the voucher on top of the normal deposit the fuel charge, in my case it was €115, I didn't expect this. "
" It this the 2nd time I have to change vehicle The gentleman immediately charge me the fuel I spend, after I explained I had an engine light and the car was not running fine and I spend half tank of unleaded in less than 50 miles with a car with a 900 cc engine. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PORTO, PT - Reviewed by STEPHEN - 06 February 2023
" Easy to use website, and good choice of vehicles, comprehensive choice of hire companies "
" Good company to deal with but charge an unacceptably high deposit and are slow to return this "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by JOSÉ - 03 February 2023
" Good "
" Only the walk to and from the airport to the premises of the rental. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CARLOS - 01 February 2023
" Will recommend them to everyone "
" Easy all rental company should be like this no head aches what it said on the paper is what happened "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 19 January 2023
" I've been using this for many years, and I recommend all my friends to use it. "
" everything was really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 08 January 2023
" Probably the last rental "
" Old diesel car 80,000 km, for a long time customer, is a let down "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PORTO, PT - Reviewed by CARLOS - 01 January 2023
" Happy with it. "
" Happy with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CARLOS - 30 December 2022
" Have used autoeurope fir many years, find car hiring very easy with them "
" Hand over went smoothly, excellent car. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 06 December 2022
" Overall a very good experience "
" Guerin were very helpful and the car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VITOR - 29 November 2022
" Vehicle not in great condition and waiting times very long. "
" Waiting times for collection and drop off were very long collection took well over 45 minutes when no one else was there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JOSE LUIS - 28 November 2022
" Easy to book and fair prices "
" Very easy pick-up and drop of. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SHAUN - 18 November 2022
" The drop off spoiled the holiday slightly. Causing unesasary stress to me and my wife. "
" They tried it on, saying I caused damage to the car which i know full well i didn't.the car was 4 year old the oldest i have ever hired with scrapes and bumps all round. Definitely trying it on! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PORTO, PT - Reviewed by BENTO - 18 November 2022
" Very good experience from picking up to drop off "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by IAN - 12 November 2022
" Had to pay additional €130 for insurance as Auto Europe left exposure of up to €1200! Not at all happy. Will never book with them again "
" Gold car were great! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDWARD - 07 November 2022
" See 3 above "
" Efficient, helpful, friendly, good English spoken. Good telephone helpline. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT LYNDON - 04 November 2022
" Great service "
" Excellent service. Joao was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 03 November 2022
" x "
" The car was very under powered for the economy catagory I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by GREGORY - 24 October 2022
" No specific comments Will continue to compare prices via Auto Europe for future travel "
" Staff were very busy when we picked up the vehicle - longish wait "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ANTONIO - 22 October 2022
" Good "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEFFREY - 11 October 2022
" Have used Auto Europe a number of times before, usually have best, or best equal, deals. Booking process and issuing of voucher has always worked well. Not had any problems needing their customer assistance. "
" Good points: for the 1st time ever I got the car I requested, rather than a 'similar to'! Car was fairly new with a few minor dings, but these were meticulously documented by pickup staff without needing prompting. Usual hard sell for addon insurance but accepted my existing annual policy (half the price on theirs for 8day hire but mine lasts the whole year). Bad point: the initial contact at Porto airport was shambolic. They don't have an office at the airport and documentation said we would be met by rep holding lollipop with our name on it. 30mins searching arrivals hall and 2 phone calls later we found him lounging on a seat in one corner with a not very prominent 'Drive On' folder. Other customers were looking for him too, no attempt by him to go proactively looking for prebooked customers. Once ticked off his list we were shown to their shuttle bus and thereafter the usual pickup process proceeded smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by OVIDIO - 05 October 2022
" Very unsatisfied. "
" No transport from airport to car rental and 2 hours waiting on the queue to pick the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CHRISTOPHER - 04 October 2022
" Generally booking through autoeurope is good and fuss free "
" I waited quite a long time a check in. The first car they gave me had a great many knocks, bumps and scratches. When we drove off there was a service light displayed. We immediately turned back. The customer rep tried to convince me that it was a fault with all petrol Renault cars. I asked him to prove this. We went to two more Renault cars and he could not show the fault. They gave me another car in pretty much the same condition as the first. The inside was dusty and the windscreen inside. very greasy. Worst condition car I've ever had to accept from any provider which AutoEurope deals with. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PORTO, PT - Reviewed by ROBERT - 03 October 2022
" Overall, very good. Nice car at a good price "
" Overall, I was very happy with the car and the service. My only complaint would be that soon after driving away a light started flashing in the instrument panel. I phoned and was told if the car was safe to take it back. I tried asking for some technical advice on the phone, but was told I had to take it in. Porto was a long drive, but I found a Europcar office in Braga and went there. The very helpful man advised me that it was a battery indicator for the hybrid, nothing to worry about and he could have told me that on the phone. He then showed me some of the car's other features which was very helpful and had not been offered at the pick-up point. So we spent the first day of our holiday making an unplanned and unnecessary trip to Braga incurring petrol expenditure we hadn't intended. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARGARET - 29 September 2022
" easy to deal with "
" used them before, very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by KEVIN - 25 September 2022
" Crap "
" The car that give me the clutch went on the car thay replaced the car and informed it was not my fault but that charged me to fill the car up I could not fill up as it had broken down and so that would not lose out thay charged me for bumper damage over 180 Euro. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PORTO, PT - Reviewed by EVE - 14 September 2022
" I have used Auto Europe for 15 years to book many hire cars - this was by far the worst experIence. No real support from Auto Europe - vendor has pretty much got you trapped and can find additional charges for everything . This is not the em service I would expect or would associate with Auto Europe. Have lost a lot of trust in your company "
" Awful experience- entirely about trying to get more money at every stage. Vehicle not safe/ decent condition. Staff difficult and not trust worthy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PORTO, PT - Reviewed by JEFFREY - 13 September 2022
" Great system, easy to use "
" Very professional and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by STEPHEN - 11 September 2022
" Rang Auto Europe because our flight was delayed & they were charming & very helpful. As you probably already know, I would never, ever use anyone else for may car hire. "
" Really good, pleasant & efficient staff & great car. On return the shuttle back to departures took a bit too long. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALAN - 10 September 2022
" Overall very efficient "
" Slightly disappointed ordered GPS but not available Manual one provided but not particularly helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CRAIG - 30 August 2022
" easy to book, good prices, and quick communication. I would happily use again. "
" We paid for a Megane Sport and they gave us a Kia 1.0 estate which struggled with everyone in the car + luggage especially on hills. It was brand new so in excellent condition, however I have no idea how that was a suitable alternative. It was a very very poor car, and if I knew the engine was so small i would have refused it. Also check in for the car when picking up was over 40 minutes "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUAIRI - 17 August 2022
" Nil else "
" Nil else "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JENNIFER - 16 August 2022
" I have nothing to add about my experience with Auto Europe but if I get a reply to this feedback form that might be helpful. "
" On arrival at Porto airport there was no one on the Hertz desk and no one answered any of the phone numbers I tried. Eventually I and other customers worked out ourselves where to get the shuttle bus. At the depot, we upgraded to an automatic but it had to be a hybrid. The clerk said it would be the same price. However it was not made clear that it was for the basic fee and didn't include extras. He also said it would not be necessary to bring the car back with a full tank of petrol. We started driving to our destination about 50 miles away and I soon heard a clicking noise when accelerating. I thought it was because I wasn't familiar with the car. The noise got progressively worse and power was noticeably dropping when going uphill The petrol was full so I switched to that. The problem continued and the warning malfunction light came on. I manged to stop the car on a hill pulling over to a layby. I called roadside assistance and the operator was helpful but it was very hard to give her the location. After about 20 mins she said she had ordered a taxi to take us back to the airport, and a tow truck to pick up the car, It tool two hours for the taxi to arrive and another aldf an hour for the tow truck., It was an extremely hot day and we had a nine year old child with us. At the depot I asked for an manual petrol car as per my initial booking. I asked if there could be some compensation. The supervisor was called and initially wasn't very helpful. She said rental cars aren't checked mechanically between hiring and that cars breaking down was normal, and asked if my car in the UK ever broke down. I said never because I always have it serviced. I think it very dangerous to have cars going out unchecked mechanically and I thought Hertz prided itself on reliable service which is why it's not cheap. Because we lad lost so much time, she agreed to waive the first day's basic rental of £30 (not including all the extras). The car we got was mechanically sound but smelly. We were charged for the toll meter but we didn't have one in the second car. The final invoice is very hard to understand, it is in Portuguese and confusing. Im glad we returned it with a full tank of petrol - Hertz would have charged us 30cnets a litre more than we paid at Auchan. My main concerns are the potential danger, the very poor customer service, the poor communication, the unclear extra charges. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PORTO, PT - Reviewed by HELEN - 15 August 2022
" Reliable and easy to use service. "
" Nice quiet location, just off airport site. No waiting and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROGER - 15 August 2022
" Very good "
" Totally excellent from end to end - probably my best rental ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NINO - 09 August 2022
" Perfect "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CATHERINE - 05 August 2022
" Very happy "
" Your staff in Porto were most efficient and helpful. I usually dread having to collect a rental car but I was most impressed with their speed and efficiency. My driving licence and wallet had been stolen the previous day but they managed to sort things out for me with the minimum of fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 03 August 2022
" Usually find good deals for car hire on Auto Europe but lately the better deals are always with not so great companies (like Turisprime turned out to be) and I would not be able to recommend with full confidence. "
" Very long wait at pick-up in Porto due to lack of cars for bookings and short staffed. Car given we were told was an upgrade but was smaller than class hired (just fancier). Staff were friendly. At drop off in Lisbon was quick but, no time to discuss drop off & review vehicle, discuss outstanding tolls, etc as we were quickly put in the bus to the terminal. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by NIGEL - 02 August 2022
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 29 July 2022
" The car cleanning wasn't good, kind of tear and wear for the year. very noisy and bumped. "
" The flight was late, I phoned them and they fine me £ 50 for the late hours. The car was a bit tear, some smashed in the door and not clear. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MARK - 27 July 2022
" Very straight-forward, everything was fine apart from the cost of the booking which was rather higher for the week than anticipated and will put me off in future "
" from pick up to drop off everything was very satisfying. No issue to report on return so trouble free "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALFREDO - 22 July 2022
" Good service "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOHN - 15 July 2022
" Slept in airport as plane was delayed and gold car office closed Then in the morning was told we were classed as no shows so car we booked wasn't available anymore so had to hire a more expensive one Nice con when you've no options "
" Flight was late and staff gone home Made to hire a more expensive car the following morning "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 5
PORTO, PT - Reviewed by FLORENCE - 12 July 2022
" Which experience exactly? AutoEurope has been responsive and looking into matters, Budget has been appalling, as I cannot get any answers on what has happened (maybe they only took £81 from my account and made a commercial gesture, but I have no way of checking that, and if they took the £81 on top of the reservation fee, then it's even worse). "
" I contracted COVID and was unable to travel, so cancelled my booking. I have been unable to get a person from Budget on the phone (although I tried Portugal and the UK multiple times), I am not getting any responses to my emails, I am unsure what's happened with the reservation - whether the whole booking was taken from my bank account or only part of it, I have an £81 charge I cannot identify -, and no one to answer any of my questions. AutoEurope have been very professional and reactive and trying to help, but Budget is a no go for me in the future! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by KAREN - 07 July 2022
" Good staff disappointed with the size of the car for the money "
" Ordered a bigger car as we were four adults and one child it was tiny smaller than a cheaper car so very disappointed and cramped ! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAGDISH - 13 June 2022
" see complaint, emails and phone calls absolute disgrace, no car, no desk supported, had to hire from another company, still charged by auto europe and now having to sort out refund which is another pain "
" see complaint, emails and phone calls absolute disgrace, no car, no desk supported, had to hire from another company, still charged by auto europe and now having to sort out refund which is another pain "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by JOAO - 06 June 2022
" Used autoeurope before, never an issue. "
" Very efficient. Quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 04 June 2022
" x "
" I have used Drive on many times so they have all my details and these could be preload into my current booking to make the process quicker "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA CONCEICAO FERREIRA DA CO - 25 May 2022
" wasn't impressed with the fact i was expect a Juke and got a Renault . also after a couple of days the car had a fault on the screen about service which left a bit worried as i was doing quite a lot lot of millage "
" wasn't impressed with the fact i was expect a Juke and got a Renault . also after a couple of days the car had a fault on the screen about service which left a bit worried as i was doing quite a lot lot of millage "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by PAULA - 18 May 2022
" Been a costumer for 11 years I think it says it all "
" Still good, but it use to be much better. The new computerised check in is very confusing after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 18 May 2022
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELDER - 18 May 2022
" Always smooth. "
" Very good from start to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 17 May 2022
" Excellent Experience "
" Good place to rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VALENTIM - 16 May 2022
" Easy process and pick up and drop off on airport grounds "
" Easy to book and very friendly staff. Would rent again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANTONIO - 14 May 2022
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JORGE - 03 May 2022
" no comments. "
" no comments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GREGORY - 30 April 2022
" Unhappy with the additional costs deducted without our authorisation and without a detailing of items "
" Did not accept American Express although I reserved using it. Deducted over £100 afterwards although no damage or other issues on return "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTO, PT - Reviewed by STEPHEN - 26 April 2022
" I always use Auto Europe. I prefer to use Budget where possible but it depends on availability and price options available "
" Overall a very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOEL - 20 April 2022
" No issues at all. "
" Car in a poor state, damage outside (scratches all over). Tobacco smell and not clean inside. Breaks not working properly. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by STEPHEN - 17 April 2022
" Easy to use. "
" All was fine until we arrived locally. Very slow at collection. I was expecting fuel to be "full to full" as stated on my voucher, but level at pickup was 3/8. When this was queried, I was told that their policy was "same to same" and that Europecar made a mistake. We asked if we could get a lift to our accommodation instead of the airport not knowing the area. The shuttle man looked the map saying he'd have a look. So we waited. And waited. Turns out he'd gone to collect people from the airport and hadn't bothered to tell us that he couldn't take us. Very poor customer service. Shall NOT be using them again. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
PORTO, PT - Reviewed by PHILIP - 12 April 2022
" Prefer Drive & Go every time "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAQUIM - 07 April 2022
" You should make sure minimum standards are kept. The fact that rental is less expensive should not justify renting cars that are not in perfect condition. "
" Cars are dirty and full of marks and dents everywhere. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PORTO, PT - Reviewed by ANDREW - 29 March 2022
" All fine apart from the airport bus pickup issue. "
" The main problem was with the pickup - although Sixt is shown as being at the airport, it still requires a minibus to take you to the main office. It is supposed to run every 10 minutes, but we waited more than 30 minutes by which time a large number of people were waiting and it turned into a scrum to get on the bus. A one-off I expect, but it would be good to see if this can be avoided from happening again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONY - 27 March 2022
" Very good will use them again "
" Very efficient very quick collection Then very easy checking back in Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MANUEL - 26 March 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GIUSEPPE - 19 March 2022
" I tried to contact Auto Europe twice to ask for directions to the collection point. No one aswered. When you travel abroad, you definetly need a better assistance. "
" Good advices and level of information "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 18 March 2022
" x "
" Need to automate more of the booking process for regular users of Drive On. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDWARD - 11 March 2022
" Always good value and customer service. "
" Firefly is a Hertz subsidiary and so has very strong service orientation and slick operation. Hertz call it their low cost operation, I.e. mostly for tourists not commercial customers. However not so low cost, just a bit less than the Hertz brand. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOHN - 09 March 2022
" easy to deal with efficient "
" everything was as efficient as normal. I find Guerin very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEXANDRE - 03 March 2022
" Smooth experience. No surprises. "
" Smooth experience. No surprises, no extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ESTELLE - 18 February 2022
" Please can you take this up with Keddy for me? "
" I'm annoyed that we use them at least 3 times a year and on this occasion I was the main driver. I had my 5 month old in my arms when I was collecting the vehicle and was advised if I upgraded it would be €80 extra... which I agreed too. When I then later referred to my paper work I realised It was €80 per day not overall. I was absolutely devastated as I do not have that sort of money. I want this to go back to Keddy and someone come back to me, as its now put me off using them again. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 11 February 2022
" Good experience "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOSE - 08 February 2022
" Great service "
" It was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS A - 04 February 2022
" tolp "
" top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEXANDRE - 04 February 2022
" Best rental company I ever used so far. No unexpected charges, friendly and flexible. Keep up the good job. Customer first! Kind Regards, Alexandre "
" Best rental company I ever used so far. No unexpected charges, friendly and flexible. Keep up the good job. Customer first! Kind Regards, Alexandre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLA MARGARIDA - 04 February 2022
" Everything perfect "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KERMODE NEIL - 25 January 2022
" Easy to use and competitive prices "
" Efficient and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 24 January 2022
" Excellent "
" Excellent rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABIO - 02 January 2022
" Over priced vehicle... "
" Good "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREA - 20 December 2021
" I would make people aware of the up selling! Not good. "
" When we picked up the car there were the inevitable add-on's. I want to pick up a car and not be hassled with these things. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LEDIMAR RAMOS - 13 December 2021
" The most disappointed experience I had. "
" Unfortunately I've been charged for something I did get. I paid the rental with myAmex card unfortunately wasn't well display that the company does accept it. I almost lost my holiday because I didn't receive any support from de customer service. So shame. And of course I will not recommend this website for no one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PORTO, PT - Reviewed by EMERSON - 09 December 2021
" I was unable to use one of my vouchers, asked for a refund, and being denied a refund from Auto Europe, the attended also was very rudge, without patience, education and with no respect either, I'm very disappointed. "
" I was unable to use one of my vouchers, asked for a refund, and being denied a refund from Auto Europe, the attended also was very rudge, without patience, education and with no respect either, I'm very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PORTO, PT - Reviewed by PATRICK - 09 December 2021
" All good - no problems. "
" All good - no problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CESAR - 07 December 2021
" No return veículo to the airport it was raining very bad experience while other rent car companies had mini bus to return they customers to airport "
" Waiting 1.5 hours to be attended Staff not helpful "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ALEXANDER - 18 November 2021
" No problems at all. Will use service again! "
" Guerin has been consistent in providing us with excellent service in the last 10 years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS JAVIER - 13 November 2021
" Very helpful and kind "
" Very good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTÓNIO - 06 November 2021
" Good company "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABIO - 06 November 2021
" Good experience affordable prices. "
" Affordable price for good car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARCO PAULO OLIVERA - 05 November 2021
" All good thank you keep it nice and simple as this was. "
" Overall the experience was great. The only thing i would add is arranging to be on site when passengers arrive to the destination. As we are still lucky enough to be able to use our mobile phones to call this is what helped otherwise we had no alternative to call as the call center was closed so something to think about there please. Drop off i wasn't aware that if the car was dropped off a bit before the scheduled time that there is a penalty charge. Requesting extra insurance once it's all in place caught me off guard but was explained as it should be thank you. The car was great clean and all good. Overall all good and great. Thank you. Keep your rental prices low as they are this was the go getter for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by THOMAS - 02 November 2021
" Car rentals not yet fully recovered from Covid. Autoeurope not now the cheapest agency. "
" Surprised that final bill had 20%VAT added as Autoeurope said all local taxes included. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 28 October 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEWART - 25 October 2021
" Auto Europe are a disgrace to the car hire industry "
" Never got to meet them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MICHAEL - 20 October 2021
" Have used this company for years a brilliant caring company. "
" Always excellent quick and very well organised. Very good staff. A pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIUS - 16 October 2021
" Very pleasant and easy. No issues. "
" Very efficient staff and only short wait before being served. Drop off is simple and hassle free. We had opted for a small Fiat 500. Car was in good condition - few scratches but I think that is only great. I don't like making the first scratch. Staff checked the vehicle but was not too fussed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 07 October 2021
" I have used Auto Europe for a number of years and still consider it to be the best platform for worldwide car rental I was annoyed to be charged for very superficial mirror damage which existed at start of car rental but was not noted on rental forms. "
" Car was not filled with petrol at start of hire. It was 7/8 so they said bring it back with same amount of fuel. That is difficult to gauge There was a few blemishes on the car at start which was not considered damage but was charged at Euro 30 when car returned. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PORTO, PT - Reviewed by COLIN - 25 September 2021
" Overall positive. I am a regular user of Auto Europe and will continue to do so. Not expecting any further comeback on the mark o the grill. "
" Excellent car. Yaris Hybrid. On returning a slight mark was noted at the bottom of the grill. I was first ask to sign for damage. I refused as it was almost impossible to see and did I cause it??. A second man said there was no problem. The supervisor then came out and said there was no problem. I took photos just in case. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 22 September 2021
" Please see above re the full insurance package you sell. Its not recognised by the hire companies abroad "
" I purchased a full cover insurance package from Auto Europe before I travelled. However Goldcar told me it wouldn't cover my excess in Portugal and if I scratched or dented the car they would take €1400 from my card. They said for piece of mind I needed to pay €264 at the counter for a full cover. I paid this. In essence buying the full cover in advance is a waste of money. It is not accepted by the local hire companies and you will still need to pay excess. I think the insurance products are confusing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MANUEL - 18 September 2021
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 17 September 2021
" Good prices "
" Great as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 13 September 2021
" I always use Auto europe. "
" l went very well. Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GEOFFREY - 06 September 2021
" Good price but The tolls worked out more than the vehcile which was a bit of a shock. "
" The collection took nearly 1hr and was a disaster as their credit card machine wasnt working . "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MIGUEL - 30 August 2021
" Polite and helpful staff. Experience very smooth and no issues at all with the car. Easy to deal with. "
" Polite and helpful staff. Experience very smooth and no issues at all with the car. Easy to deal with. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by TIAGO - 28 August 2021
" A great shout to Alex and the team for a prestige service "
" Expert service. Alex was really good and made the rental extremely quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROSA MARIA PIRES TEIXEIRA - 22 August 2021
" Very bad experience "
" When I made the contract with your firm i paid to have full insurance. I picked up the car Guerin started to ask for insurance for tires, about 200.00 euros more When I delevered the car checked all tires were, note fair because I paid full insurance. That reason Guerin never again "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by MARGARET - 20 July 2021
" Very happy with Auto Europe "
" All as above - but a detail though. We asked the staff to call a taxi for us into Porto when we returned the car. It seemed to take rather a long time. A small point as this would not have been within their remit and it did not really inconvenience us. However it did not match the rest of the efficient service we received. A small point perhaps, though one to note when striving for perfection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LENKA - 20 June 2021
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DENIS - 13 June 2021
" Good experience and really nice staff. "
" Good, effective company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTO, PT - Reviewed by SHAY - 07 June 2021
" Overall it was very easy, the website filters were easy to use & being able to compare rental prices was very easy. "
" Very pleasant, great staff, lovely car that was cleaned and well maintained. The whole process was so quick & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DR MELANIE - 04 June 2021
" Ensure you have the additional coverage to account for any knicks or scratches as you will be held liable, they are very meticulous about this and photos are a must when you first receive the car "
" As a returning customer I would love for them to have a loyalty program and expedite the process but overall always a good car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA ALEXANDRA - 20 April 2021
" Great experience, I use Auto Europe all the time. "
" Smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 21 January 2021
" Good experience "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JACINTO - 09 January 2021
" Very pleased ...in particular Avis representatives performance "
" Fantastic ..very pleased indeed ...been with Avis for years and always pleased with the customer service provided when facing challenging situations or issues.... I strongly advise Avis as ones car rental of choice ...prices are not exactly the cheapest but compensates the fantastic...quality and very friendly customer service provided from start to finish...I would like to leave a very clear message of gratitude to all professionals working there in particular Mr. Victor Silva and Ruben Fernandes that dealt with my rental when unexpectedly I faced a family tragedy and need to extend my contract at short notice ... much appreciated ...please make sure my review reaches Avis - Portp Sà carneiro Airport branch...many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIAGO - 05 January 2021
" Very satisfy overall But on the returning the car they are very particular on everything,very expensive on very very tiny little things and rent a star not very friendly "
" They are a rip off they always find tiny bits damage to apply extra charge "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA - 20 November 2020
" O Sr que me atendeu ao levantar o carro foi muito simpático, já a menina que me levou ao aeroporto não foi tão simpática, e acho que não se cativa clientes assim. "
" Nunca nenhuma companhia de aluguer de automóveis me cobrou pela limpeza do carro, e já alugo carro há mais de 29 anos. Não se pode por nada de alimentos na bagageira do carro porque aquece muito. Foi a primeira vez que aluguei convosco e não gostei da experiência. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MAGDA - 20 November 2020
" Overall very happy with the service I would have been even happier if I was able to extend the rental with the same terms and "
" Overall very happy with the service I would have been even happier if I was able to extend the rental with the same terms and conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GREGORY - 26 October 2020
" Website suggests that Drive and Go at Porto Airport is at the airport. It is in fact 5 minutes walk away. "
" Friendly staff and little waiting time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NIGEL - 08 October 2020
" Despite publicised concerns about car hire companies in general my personal experience was excellent, from booking at a good price through Auto Europe to pick up and drop off. One comment, the company's office and cars are not strictly on the airport, they are a ten minute walk away, turning right from the terminal building. "
" Very good. Easy and helpful pick up, car immaculate and easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DIANE - 07 October 2020
" Would recommend & use again "
" Very quick & friendly staff, the lady spoke very good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 23 September 2020
" All straight forward, I always do my bookings with autoeurope and rent the cars with guerin never been disappointed. "
" Very good as usual, "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by DANIEL - 23 September 2020
" Great comparison site with no surprises "
" The car was an old model with very high mileage which was obvious when driving it. There was no office open at drop off which meant we had to get a shuttle bus, which was one of the reasons we booked. Other than that, the experience was great. We've had some awful experiences with car hire in the past so must keep the negatives in context. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PETER - 22 September 2020
" Please see above. Auto europe does not seem to liaise properly with Rentastar. "
" Auto Europe had not liaised with Rent a Star and the information regarding pick up was wrong. We were told that we would be met at the airport but Rent A Star were not there. They told us that it was our responsibility to ring them. In addition, the car was not prepared properly for the road. Tyre pressures were not checked and the winsdscreen washer was empty, with the lid off. On return, Rentastar were not interested and offered nothing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
PORTO, PT - Reviewed by EMMA - 19 September 2020
" No problems with them whatsoever "
" All went very well ! I Will be using them again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIAGO - 16 September 2020
" Great customer service. I was expecting the car to look in much better condition "
" Car was quite damaged and not properly cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by MELANIE - 06 September 2020
" Pleasant Staff, fantastic cars, only wish they had a loyalty program "
" Everytime we are in Portugal we do not hesitate to rent our car from RentaStar through Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROGERIO - 30 August 2020
" Overall all good expect the waiting, when arrived at Porto airport, for the shuttle. "
" Overall all good expect the waiting, when arrived at Porto airport, for the shuttle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 18 August 2020
" Pleasant experience at the counter and return. "
" A little wait at the airport to be transported to the counter but it should be expected due to Covid . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 17 August 2020
" Have used Autoeurope several times and although they are mot always the best whwn it comes to price, i have never had a problem with them. "
" Although the car was what we booked, it was scratched in multiple places, the windshield was chipped which had to be pointed out to the staff who did not even know about it, and the inside had had a very basic clean (possibly no clean at all), so much so that i had to ask them to clean a few areas before driving off. In the current circumstances with COVID i would expect companies like car rentals to take cleanliness of their 'product' extremely seriously. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PORTO, PT - Reviewed by ERVIOL - 11 August 2020
" Adrian Pitt called back immediately after we had some sort of payment problem through the website. Super helpful and I will certainly keep booking through Autoeurope. "
" Very helpful. Straight forward. Probably the best car hiring experience to date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 29 July 2020
" Poor "
" Car was rubbish thought I was hiring a Peugeot 308 and finished with a seat Ibiza !! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by CARLOS - 21 July 2020
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by CATHY - 23 June 2020
" Best prices available "
" No pick up from airport, considering the virus pandemic the car did not feel or look very thoroughly cleaned. Staff were lovely and tried to be as accommodating as possible. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ANTONIO - 21 June 2020
" Good "
" Alright "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by RICARDO M - 09 June 2020
" Just good all around , can't complain about the service "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAN - 03 April 2020
" As good as it could be in the present situation. "
" Difficult due to present situation but staff were very kind and helpful. Will definitely be using them again as soon as this virus situation is over "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by NICHOLAS - 24 March 2020
" Overall courteous, efficient staff and top-quality cars "
" A bit slow this time with picking up the car, but staff were very efficient once I got to the desk "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STUART - 24 March 2020
" Don't know anybody else that goes to Portugal. "
" Everything was 5 star. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 23 March 2020
" Once again an excellent experience. "
" Excellent company very efficient and helpful. Staff are lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRAHAM - 23 March 2020
" Good online service for booking, amendment, cancellation. "
" Good value and service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA - 21 March 2020
" Very good "
" I would recommend this company. Everything went smooth, kind very helpful. No wait at all. I will carry on using your services and thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 18 March 2020
" Very much recommend "
" Simple the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ADRIANO - 14 March 2020
" Good overall "
" Good overall, had to wait quite a while for the minibus outside the airport to the rental car and a late charge would have been added, until we explained we had to wait at the airport "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HENRIQUE - 12 March 2020
" The car itself was excellent, shame about the very slow pick up and the beginning and the attitude of the member of staff at the drop off. "
" Despite high ratings for previous questions we had to wait over half an hour to be picked up, during which time we saw at least 2 or 3 pickups each from other operators. Drop off was efficient but member of staff didn't say one word to us, just checked the car and walked away, which didn't leave a good impression. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CRISTIAN - 07 March 2020
" You always end up paying more than what you expect. They always add insurances,, cleaning is the car, etc. I will go for a company that tells you upfront of all the costs in advance "
" It till much longer than expected for them to collect us at the airport "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIN - 02 March 2020
" nonprofessional and they charge you extra when you return the car and when you ask fro clarification they do not provide them "
" they charge tow times and they did not included the booking charge. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
PORTO, PT - Reviewed by LINDA - 29 February 2020
" None "
" Good service - all went well. Excellent price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PIERRE - 27 February 2020
" Very unhappy once again with Sixt - will not use them again in future. "
" I have been "upsold" = given a larger car that what I had booked, without being informed that I was going to be charged more. This is the second time it happens with Sixt, second bad experience with Sixt. Also I wasn't able to re-fuel because I had to give the car back early due to window damaged (not caused by me) and I was charged the full fee as a result. Very happy with all other car hire companies. But I will never use Sixt again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREW - 26 February 2020
" Have used in the past and as usual easy to use, excellent choice of prices/cars and extra insurance not outrageously expensive. "
" Only slight problem was that it wasn't obvious where the Drive on rep would be but a quick question at another rental agency solved that problem. Rep was efficient, no waiting, on the bus and into the pickup depot. Slight wait as people in front were processed but nothing serious. Drop off really efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 15 February 2020
" N/A "
" Car is very dirty inside "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PORTO, PT - Reviewed by NICHOLAS - 14 February 2020
" Simple access to a range of car rental quotes "
" Excellent courteous service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 12 February 2020
" This time the experience doesn't be great, I'm not happy with car "
" When I make the check in he promise me a new car and give me a car with more than 2 years , when have a cars the same class less than 1 year old "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PORTO, PT - Reviewed by CATHY - 11 February 2020
" I have used auto Europe for years and I am always happy with my experience "
" Great company with friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAQUIM - 09 February 2020
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ - 09 February 2020
" See the comments above "
" I wanted to pay the tolls at The Correios (post office)CTT and The person at the couter said that I couldn't and they charged me extra 12 euros to hire the device,it's not right because I always pay at the CTT or on line "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by DANIEL - 08 February 2020
" I was pleasantly surprised with the whole experience, especially after reading some horror stories in other review websites. "
" I used Autoeurope because it gave me more specific information about where the car hire office/kiosk would be located. Chose Keddy because they had a kiosk in the terminal. The lady was helpful and tried the usual upselling, which is expected, but everything was smooth. I can see why people might get in 2 or 3 hour queues during busy periods, the whole process, from filling forms and paying deposit to getting the car took 20 min, including waiting for the van to drive us to the car hire car park at Porto Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 07 February 2020
" Wonderful!!! "
" It was great very good people working there!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARCOS - 07 February 2020
" I have been a customer for almost 10 years and this is the second time I have an issue with a car company. My 1st problem experience Autoeurope haven't dealt wit the complaint appropriately and let me down. However I continued a valued customer and againI have another issue. I truly would like to see a different position from Autoeurope at this time. "
" I'm would like to raise this as a complaint as the company tried to sell the toll device alleging I could only pay for toll charge if using this device. They have wrongly hold the deposit onto my DEBIT CARD (as I gave it to pay for the toll device) and did not take the deposit on my CREDIT CARD which triggered interests pay on my bank account. This company have also charge me €15 euros for car washing! An absurd fee that does not state anywhere on the agreement with Autoeurope or Rentastar. The car was clean and only got rain marks externally. Really absurd having to pay for car cleaning! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 05 February 2020
" Greatest "
" Always a good experience used Guerin for 12 years! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JACINTO - 01 February 2020
" Nice experience..Avis staff very helpful..lovely car ..in nick condition ..dropping off and payment quickly done ..transportation provided to the airport at hand .. in summary happy with auto Europe and Avis ..well done all ..will repeat and will definitely use auto Europe/Avis next time as I have been doing well over 10 years ..well done "
" Everything went as planned..previously booked it was "poetry in motion " ..fantastic customer service from Avis ..in effect upgraded the car ..very happy with booking the car via autoeurop "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 24 January 2020
" Lots of options at unbeatable prices. "
" All good. Great car at a ridiculously low price. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CELIA - 22 January 2020
" Very satisfied with the efficiency of the staff but t not happy at all with the conditions of the Vehicle. "
" Car had mechanical issues on the trip and I was obliged to return it and take another one that caused me a lot of delays in my trip. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PORTO, PT - Reviewed by CARLOS - 14 January 2020
" Excellent service "
" Extremely excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 09 January 2020
" Please read comments in item 3 "
" I paid in full prior to my trip to Porto. Because the rental site was unoccupied when I returned the vehicle there was no one to see me or the returning vehicle A film was taken of the vehicle on collecting and returning I have since been charged through my credit card a further £117 without any explanation or forthcoming invoice. I expected to pay for the fuel I used but certainly not £117. An explanation of why I have been charged would be appreciated otherwise I will take the matter further. Thank You "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOSE - 07 January 2020
" I always book car rental with Autoeurope the price is good and it is easy and fast to make the booking online "
" very friendly and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAWN - 05 January 2020
" I would recommend and a use again "
" Very efficient, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOANA - 04 January 2020
" Awful experience! I've been assaulted by them! €400! "
" When I went to pick up the car, they have just seen one scrape on the mirror on the right side. I thought was a bit strange, even thou the car was from 2017. When I went to drop of the car they seen one minor scrape and and a small dent in the car the same side, that on the time the pick up they seen the scrape. If the inspector didn't show me the dent, I wouldn't never seen that. And that wasn't my fault, that was not me. They most probably haven't seen or they didn't want to see the time of the pick up. Because of this I have paid 400€, disgraceful and disgusting! They robbed me!!! This prices are completely unfair especially when I'm almost sure the small dent wasn't my fault! I do have photos to prove how small it is and for me if someone didn't show me, I couldn't notice since I don't have an experience eye like them. What I want to say is, I couldnt notice that by time of the pick up, when for them is could quite useful to miss this, since the customer will pay outrageous fines. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ANA - 31 December 2019
" . "
" . "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOHN - 16 December 2019
" Please see comment 3 "
" The overall experience was fine but I am still waiting for the email from Avis to tell me the completion was fine and they have returned the fuel deposit "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PORTO, PT - Reviewed by PHILIP - 16 December 2019
" Nice comfortable car for 4 of us to travel in "
" Always very helpful people at Guerin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAN - 13 December 2019
" SHITE "
" Dont like hiring a car in Portugal as rental like Guerin as they want you to buy extras,Greece is by far better, No thank you for any more rentals in PORTUGAL. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREW - 12 December 2019
" See above "
" Very smooth from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICHOLAS - 12 December 2019
" Excellent facility to be able to see the whole range of rental options at one glance "
" Very efficient now at pick up and drop-off with integrated electronic system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GEOFFREY - 02 December 2019
" See comments re. experience with Centauro "
" From collection to return, car and staff excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALAN - 02 December 2019
" All good, book, pay, print voucher, turn up. "
" Friendly staff, choice of vehicles, easy drop off, regular bus to/from terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULO - 28 November 2019
" Great service from auto europe "
" Very good but even though they accepted that the car was returned in perfect condition they still after 4 days haven't unblocked my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOANA - 27 November 2019
" I always use Autoeurope for my holiday rentals and never had any issues hence why I always use it. "
" Amazing staff, vehicle spotless clean, no issues at all. Best rental ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 25 November 2019
" Excellent company. "
" Very efficient lovely staff. Everything was dealt with very quickly. Excellent company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EVANDRO - 21 November 2019
" E toll device wasn't working I have been told not to worry. I hope I don't get any fine.. "
" Massive queue of over 1 hour to collect the car. They have to look at staff leveling because if we book a car for a certain time is because is needed at that time. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FERNANDO - 20 November 2019
" Let's just say a big thank. Free stress experience. "
" Very Nice :-) pick up was very quickly . And drop off was even better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NILSON - 07 November 2019
" I had a good experience with the staff and with the car that was give to me. "
" I received a upgrade in relation to a car that I rented, better that expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CECILIA - 05 November 2019
" Amazing "
" Rentastar is the best company on my 11 years holiday rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KIRSTY - 05 November 2019
" I also fell down on the floor inside the garage area due to large pot holes in concrete floor... no one apologised or helped me! "
" Extra toll device charge not notified of cost of €9. Rude, walked off when I took photos of car as covered in scratches. Unprofessional. Had to leave car on drop off and put keys in post box as all staff gone to lunch. They have not removed pending credit card deposit payment of £1,300 from my account which is very worrying. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PORTO, PT - Reviewed by PETER - 05 November 2019
" Easy to use and certainly will continue to use in the future. "
" Only issue was about receiving a copy of the sign off back to Sixt,so unclear about actual cost. Apart from that excellent and the vehicle was tip top. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HYWEL SIMON - 03 November 2019
" Worst experience of my life being stuck in the airport with no way of getting to Nazare which is a 2 and a half hour drive at midnight!!!! I would never recommend you to anyone. "
" You owe me the money I paid as I was stuck in the airport for two hours with no answer on the numbers provided and no car!!!!!!!!! I ended up spending 260 euros on another vehicle from Guerin who were excellent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by RICARDO ANDRÉ - 31 October 2019
" No issues with Auto Europe "
" Very friendly staff, a good company with good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO M - 22 October 2019
" bad "
" dont take car because,ask for card credit for guarentee€800.ou pay €300 for car insurence "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 19 October 2019
" It was a pleasant experience . "
" Everything went extremely well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDGAR RAMIRO - 18 October 2019
" Straightforward "
" Very good service. Hassle-free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by THOMAS - 11 October 2019
" Nice to see the company name. Upfront information about extra driver and cross border costs would be useful "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUÍS - 09 October 2019
" Smooth from picking up until return, very efficient staff, very organised operation. Congratulations to them. "
" Great job. Easy process at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JANE - 09 October 2019
" All good "
" Very efficient although they did try and push for an upgrade at extra cost when we were picking up car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TONY - 04 October 2019
" no problems or issues at all.. "
" no problems or issues at all.. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 03 October 2019
" I have been using Auto Europe for many years and the service is always very efficient "
" Very good service. Efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JONATHAN - 02 October 2019
" Good price check service "
" Slow at checkin despite high staff to customer ratio. Car clean outside but less clean inside. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by KATHRINE - 01 October 2019
" Thankfully didn't have the phone auto-Europe for assistance with the above matter. However, as a broker Auto-Europe should be working to have hire companies respect and understand what the customer has already paid for so customers don't feel like 'fair game'. "
" Counter staff at pick up added extras without making it clear what they were adding and despite me telling them what I'd already paid for and what was on my voucher. Fortunately the drop-off staff just knocked these items of the bill. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 29 September 2019
" sorry until Auto Europe help us with this useles firm,we have to not recommend them in the future,we will review and will our freinds on our public comments,,thankyou for reading "
" We soon picked the car up and off we went,nice clean nearly new car (3 months old)the guy escorting us around the car was finding more little chips and smudges that we did not spot,not as they were very big,but anyway we thought the guy was very careful for us so we were not accused of damage.How wrong we were,on picking the car up the guy said you have Auto Europe insurance,we should have smelt a rat then,on returning the car they informed us the centre wheel caps were missing ,we said we did not think they were there in the first place,they said they were and we had to pay £81.30 plus 23% tax.They took the money off our credit card so we had no choice. This was nothing but a stitchup,whn we looked at the wheels we would not have known anything was missing,we have been well and truly conned,Drive on Holidays set out to con us,they did very well,they won,well done DOH,we use them about 3/4 times a year,usually through Auto Europe,will never do this again,we were set up and conned,maybe we can claim on the insurance,not the point,we are so disappointed with the service from DOH,lets see how Auto Europe help us,thankyou for reading this comment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JANE - 27 September 2019
" Excellent "
" Very efficient and provided a good quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 24 September 2019
" Good website, great prices & helpful staff should you need to contact a human being. "
" No meet & greet at airport. Pick up is off airport approx 700m. Bit of a pain if you have luggage etc. First car offered was in reasonable condition but had no function aircon! Car offered as a replacement was a bit of a wreck! 68,000km & everyone of them showed. Front tyres nearly bald, underinflated, only 70% engine oil left, every panel marked, somewhat dirty interior. The near side windows appeared to have been grit blasted at some point as they were almost opaque. Overall not an experience I would like to repeat. At least the staff were helpful. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PORTO, PT - Reviewed by SIMON - 18 September 2019
" See above "
" Dreadful. I only booked the day before but accidentally booked the wrong day. I realised this straight away but was unable to change the booking day and couldn't get an answer from anybody! I was forced to book with another company and wasted my money.. I will NEVER use you again. All your "customer service" kept doing was quoting the terms and conditions to me instead of trying to help! Absolutely dreadful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by GEORGHIOS - 17 September 2019
" Got a very good deal through Auto Europe, I would definitely check it out again when I need to rent a car "
" Even though reviews weren't the best, everything went quite smoothly. If you don't have a credit card (they don't take AMEX) you have to take the full insurance cover. Luckily I already go that online at a very reasonable cost. Taking the full cover really simplified the whole process. Something that is not specified online is that the toll machine is essential for some roads as there is no other way to make a payment "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 16 September 2019
" Clear pricing on website. Just what I'm looking for. "
" Quick processing. Easy pickup and drop off. Second time I've used them and very happy again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREI - 15 September 2019
" When we booked the car online with Auto Europe, we paid for full insurance and when we picked up the car from TurisPrime, we were told that the insurance bought with Auto Europe wouldn't cover for anything. Therefore, we had to pay an extra £120 for full insurance from TurisPrime. I think it's only fair that we should be reinbursed for the insurance we bought from Auto Europe. Thank you. "
" Friendly staff. Clean car. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 12 September 2019
" My only small criticism is that the shuttle to and from the airport to the car rental areas seemed to be a little chaotic. We waited some time to get on and there were longish queues. It was a little stressful and in sharp contrast to the easy pickup and drop off of the car and the good performance of the car during our holiday. "
" Very friendly and efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LARRY - 10 September 2019
" Thiftyas it says is cheap. Poor service,poor car. Returning staff (Hetz) was rude and extremely unhelpful. There was one lady checking all the cars in, which were many, whilst 3 men sat in collection area doing nothing apart from one of them being unhelpful and rude. It was not appreciated. "
" Vehicle had so many scrapes it looked very bad as an advert for thirty. Took ages to get vehicle . Vehicle not very clean,was missing rear parcel shelf.......however they did find one. Looked like no one had checked the tyre pressure for ages. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by TIMOTHY - 06 September 2019
" The vehicle provided was fairly new and clean. However, it was not until we were some way into the journey that we realised that the air-conditioning was not working. We only had the car for 3 days, so it was not a huge problem for us, though on one day it was particularly hot, and it was uncomfortable just relying on having the windows open. "
" Auto Europe did not provide directions to find the 'Drive and Go' supplier. Whilst within the airport site, it is in a nondescript building some 8 to 10 minutes walk from the terminal. There was no information provided as to how to reach the collection area, and there are not any signs provided within the terminal building. Once there (eventually), the counter staff were friendly and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by JAMES - 02 September 2019
" I was surprised, on the day, to discover that - although we had paid more to select the 'Audi A3 or similar' category - we were given a BMW 1 series (listed on the website as a separate category), which did not fit all our bags in the boot. Alamo said they were in the same bracket. Also, Auto Europe's website listed our booking choice as being 'at the airport' instead of 'by shuttle'. As it turns out, all the Porto car rentals are by shuttle, but that should have been made clear. Again, we paid more for this one BECAUSE it said it was at the airport... "
" It was fine "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HUMBERTO JOSE - 01 September 2019
" No problem "
" Excellent service until the end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 01 September 2019
" Swift and efficient and brilliant value for money. "
" This was by far the best European hire car company I have ever used. Friendly, efficient and the upgrade was superb. The depots facilities were sub standard but not all in their hands no doubt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 31 August 2019
" As always auto Europe didn't let me down very good service. Big thank you "
" Extremely helpful staff very pleasant despite the late hours of collection as well as dropping off it was very quick and friendly. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JENNIFER - 30 August 2019
" Frustrated that I picked different options online then was still asked to pay more when got to desk - needs to be more lined up "
" Took almost 2 hours to receive the car during pick up And incredibly frustrating when they try to add on so much cost at the counter - should be one price you pay online and pick up car "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PHILIP - 29 August 2019
" Service was very good no problems were encountered "
" Service was very good no problems encountered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MIGUEL - 29 August 2019
" good stuff but but i don t like pay so much for the insurance and the excess of miles "
" i have to pay miles "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOHN - 27 August 2019
" I returned the car in perfect condition with a full tank of petrol one day early. The steering wheel had about 3:0 cms play in it, the shock absorbers were very poor, the sat nav was not set to give audible instructions and it was Pergeot not the Ford I had ordered - which they said had no sat-nav. It was dark when I took delivery and without any passing on of anything about the workings of sat-nav, it started very badly. They blamed you for the additional charges that they forced me to make and I said I would take it up with you later. They kept me waiting for an hour after landing to getting the keys for car. I want repayment of the additional charges for the sat-nav and insurance that I had already paid you. "
" Having paid for a sat-nav and excess insurance in my booking price I was subsequently asked to give my consent to additional charges for both before they would release the car. I was charged £51.56 and then after the offer of free auto-toll box I received an additional charge of £13.52 for twice using the motorway to and from my destination of Olivera do Hospital. Please refund these charges and deal with your agents. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PORTO, PT - Reviewed by PAUL - 27 August 2019
" Very pleased with the service provided by Auto Europe, we always use you for our car hire and will continue to do so. Thank you to all your staff. "
" Great service, easy access from the airport terminal and great drop off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 26 August 2019
" Overall an easy pick-up and drop-off and a good rental experience. I did not have any issues or problems. My advice - Just take your time checking the vehicle on pick-up. "
" The staff were very efficient, but I did find the pick-up inspection a bit rushed. Picked up a couple of 'dinks' that were not on the handover sheet. Think I would have been charged for them on the return had I not picked them up. Just take you time inspecting the vehicle and don't be rushed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICK - 26 August 2019
" It was great thanks "
" None "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAN - 22 August 2019
" Overall, great! "
" Car was great - lovely and clean and modern. The check in was relatively easy, although took a while. The person working at the check in desk advised us to buy Thrifty's insurance, even though I paid for the highest cover through auto Europe. I am yet to get back the large deposit (or 'hold') that was put on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 14 August 2019
" See no.3. My rating under no.4 is due to my not yet knowing how Auto Europe will deal with this complaint "
" Drive & Go are not 200m from terminal but further. Inaccurate description is unacceptable. Drive & Co were closed on our arrival and even after numerous calls we had to continue to wait. The agreement stated full to full fuel but the car was less than half full. In view of the above and Drive & Go bring in breach of the agreement I would like a full refund "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 13 August 2019
" See above "
" Guerin minibus waiting for us as we came out of the airport Taken straight to pick up point-very short ride Charming helpful Guerin rep at pick .No hard sell whatsoever.Clean car with a few minor scratches No issue on return either All very slick "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEVEN - 13 August 2019
" Will use them in future "
" transfer from & too terminal . And car collection very good staff very obliging "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 13 August 2019
" a good experience. "
" Very pleasant and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EMMA - 09 August 2019
" Auto Europe provided an efficient search service which allowed us to find a reasonable deal online. I would recommend that they liaise with their local providers to mitigate against unexpected additional costs "
" Pick up was unsatisfactory, no one met us in the airport as advertised until we repeatedly phoned and waited for a very long time. Cars were automatic not manual as advertised and had to be changed. The process was very long and complex in the centre with hidden additional charges such as cleaning / valeting costs and toll payment widget. No child seat was provided in the shuttle vehicle and no help was given with selecting or fitting the child seat we hired. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PORTO, PT - Reviewed by PEDRO - 09 August 2019
" Fantastic as usual "
" Top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VIRENDRA - 05 August 2019
" The whole experience from booking to collecting the car and returning it was very good. "
" A very good experience. Good and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MICHAEL - 01 August 2019
" Excellent service "
" Excellent company very efficient and pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 01 August 2019
" Have used AutoEurope before on each occasion we have watched people at the desk being frightened into buying expensive insurance which AutoEurope provided us with much cheaper "
" We decided to upgrade at the desk and were sold the more expensive rather than more suitable upgrade. i.e. A volvo V60 when their Mitsubishi Outlander would have suited our mobility issues better. Vehicle we were given was externally dirty, had clearly been sat in the rain and dust for a while. Other than that a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by MARC - 27 July 2019
" See above "
" Disgusting service with every aim to rip us off. No flexibility despite flight delay - attempting to fraudulently take money from my card despite us following your recommendations regarding drop off. I will never rent from you or any associated business again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 26 July 2019
" We had to find a garage to fill windscreen washer bottle as it was empty on pickup "
" The car rental place is not right on airport you have to walk into a industrial estate which is a little scary in a foreign country. Most of the other companies had shuttle buses so we stood around looking for ours eventually a good English speaking person told us no shuttle you have to walk. This was not to much if a problem but it would be very useful if this was in the booking voucher with a map. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTO, PT - Reviewed by VERENA - 26 July 2019
" It was very unpleasant. Although the process was fairly easy and straightforward, I rented a Fiat and was given a Smart Fourfour; the rental worked exclusively with Mercedes, which is ironic because I selected the cheapest option on your website. I am very disappointed and I will definitely contact you when I get back home. "
" First, the car was not the one I booked, I was given a very more expensive car; Second: there were too many hidden costs, including a fee for cleaning the car, or else I would need to clean it myself ( I am on holiday, so cleaning a car doesn't go with my plans); Third: I was charged 315€ for damages to the car: I mentioned one damage to the car someone made; they found another damage while I was not present. Fourth: there were three different people returning three different cars at the same time and we all had to pay for damages. The second damage they found on the car I rented could hardly be seen, and could have been easily disguised. I checked the car before returning it and couldn't spot it. No I am not happy at all with the service! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JORGE - 23 July 2019
" It was not at the airport terminal as advertised. Pick up vehicle did not show "Dollar" but other company. Was "invited" to purchase an extra insurance although I was promised by "Dollar" that this was included, called customer service and they said that couldn´t help with the issue. What it was a 50 odd pound rent became a 178 Pounds with all charges. Not good service, not good communication, very good at taking the money off the customer. Never again! "
" It was not at the airport terminal as advertised. Pick up vehicle did not show "Dollar" but other company. Was "invited" to purchase an extra insurance although I was promised by "Dollar" that this was included, called customer service and they said that couldn´t help with the issue. What it was a 50 odd pound rent became a 178 Pounds with all charges. Not good service, not good communication, very good at taking the money off the customer. Never again! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 19 July 2019
" Smooth "
" Good,very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MIKE - 18 July 2019
" Auto Europe is simply the best in terms of booking safety, customer service and best rates unbeatable full stop. "
" Good chatty customer service. Car is new although with scratches because of their car washing brushes. Do the minimum although never give a free upgrade for existing customers food for thought!!! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by MALCOLM - 16 July 2019
" Auto Europe OK but unless I could choose which rental company I was going to use I probably wouldn't go with them again. "
" Very expensive! We had to pay an additional €233 for an extra driver, crossing from Portugal into Spain and other items inc €28 for having a Diesel car which they said I asked for. When I refuted this they said they only supplied diesel cars anyway! Not very impressed- wouldn't use them again "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROY - 16 July 2019
" It is just a shame that ALL the details were not on the on line booking quote. This spoilt the whole experience of hiring such a fabulous new car. "
" Very slow check in and some very nasty shocks with the insurance. The car itself was superb and excellent value, but if the added insurance is taken into account it was very expensive. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RONALDO - 14 July 2019
" Overall okay. "
" The drop off is complicated if you have an early flight because you have to walk to the airport afterwards. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULO JORGE - 12 July 2019
" Car was dirty inside. "
" Staff waited after the closure to deliver the car "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by NICHOLAS - 12 July 2019
" Be very aware if you are delayed that Auto Europe will not help you when the car rental company says your booking is cancelled and you have to pay 3 times your original fee which is also none returnable. The online manage your booking app cannot be used to inform the company of any delay which is alsodifficult once you are aboard the aircraft "
" Ryan air flight to Porto from Stanstead was delayed once all the passengers were on the aircraft due to fog at Porto. When I arrived at Interent I was told my reservation arranged by you as brokers was cancelled and despite having paid £105 sterling I was now required to pay 275 Euro to reinstate my booking and to receive exactly the same Ford Fiesta I had originally booked.. If this is the way you treat your customers then no I would not recommend you to anyone else. You are obviously a completely unregulated industry and I regard you as dishones "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PORTO, PT - Reviewed by KEITH - 09 July 2019
" Not the first time I have been with Auto Europe and will be back again.Well Done! "
" First time with Enterprise and it was smòoth experience and first class staff at Porto airport depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANTHONY - 09 July 2019
" As above. "
" Apart from the fact that the rental company did not take American Express and I had no valid alternative credit card this made the rental difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FERNANDO - 05 July 2019
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 29 June 2019
" Nothing negative "
" Good quality car hire company customer service excellent on this occasion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREW - 28 June 2019
" See above "
" Pushy Europcar clerk tried hard to encourage us to upgrade to a more expensive vehicle which we declined. She also gave misleading information about motorway tolls. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 26 June 2019
" All done very professionally and at a great price. "
" Good service and had an upgrade when paying for the fuel in advance. The Seat Ibiza FR we hired only had 700 km on it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAMES - 24 June 2019
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PAUL - 16 June 2019
" Get something in writing when you drop off saying everything ok with car cuz I'm still expecting a nasty shock, don't rely on E-mail they say they send and don't. "
" Never received email from them saying everything checked and good with car, glad I took photos, would of been nice if someone showed me how to work all gadgets on merc, but left me to it "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PORTO, PT - Reviewed by GARETH - 14 June 2019
" AutoEurope continue to provide a great service EXCEPT they need to do their homework and make sure rental companies they promote are providing accurate information. I was surprised and disappointed they obviously hadn't done that in this case. "
" Chose this rental company as it was "At airport" - but if you have to wait half an hour for a rep to arrive and another half an hour for a minibus to take you to the car hire office to do the paperwork and pick up the car, that's not what I call "at airport"! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEREMY PAUL - 14 June 2019
" See above "
" I paid Auto Europe for full 6 days car hire with insurance extra.....Europcar then said I could not gave car without paying whole series of extras plus more insurance......The whole price was a complete scam by both of you......the end price was practically double your advertised car hire...availing and I shall publish this on as many forums as possible...scandolous "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CAROLINA - 10 June 2019
" Really quick and easy "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELDER - 05 June 2019
" Very happy with the service I receive from Auto Europe. on occasion, I call up to get the best price possible for my car rental which is done with ease. Excellent service and will continue to use Auto Europe "
" Have been renting with Guerin for a number of years and the service is exceptional. very speedy process from contract through to pickup. Would recommend "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PEDRO - 05 June 2019
" Very happy with the service we received. "
" The staff at the pick-up location (in the city) and drop off (at the airport) were all very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 05 June 2019
" Enjoyed exploring the N and Central Portugal. Charges are prevalent on the motorways which were avoided on my return journeys. This meant I could see more of the towms and views. "
" The vehicle was automatic and seemed to use a lot of fuel which was un- expected from a 4 door smart. However, it was reletively new (replaced bumper) and worked consistently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by RITA - 30 May 2019
" Over all good experience. Just not happy to have paid insurance with Auto europe and then be informed that wouldn't help me. And I would be better of booking insurance with the rental it self "
" Staff friendly. The woman on the counter is still new at the job so tales a while for you to pick up the car. But the other staff was really helpful Only problem I had was that the model I rented was petrol because the diesel veicules still haven't arrived at the time of my vacation "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by PETRAS - 28 May 2019
" The main I took DRIVE&GO because it said its in the airport. I did not want to carry my large cases around. And the price was the best at the time. But BE AWARE they are not at the airport. You have to leave the airport and still walk for 7 minutes to get to it. I know its not long but when you have your suitases behind you, two kids, carseats, double pram and another adult - believe its not fun! AUTOEUROPE should look at this issue too. And prosecute the FRAUDSTERS "
" Fraudsters and scammers! Brought the car back after 5 days of driving and I been accused of damaging the vehicle. The chip on the windscreen - that never happened while I had the car. I been accused of damaging it. Also a side mirror was marked as damaged on the sheet but when I asked what is this - the receptionist just says "oh don't worry its nothing I only putting windscreen for replacement". I'been researching this company and seen I was not the only one who they tried to scam with chip, scratches etc. I don't understand how businesses like this still exist?! Drive&Go want to charge me £351.55 for replacement of the windscreen. Unbelievable how business like this still operates. I'm ready to go into court if needs be but they won't be scamming me. Website like AutoEurope should do something about scammers like them. I researched it now and the most of comments are like: SCAMMERS, FRAUDSTERS, STAY AWAY etc. People I strongly suggest not to use them if your'e not taking additional insurance as THESE people waiting for you! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOHN - 16 May 2019
" Only problem was our guaranteed excess insurance. SIXT told us we would have to claim through Auto Europe if it proved to be necessary. This was not clear on your information "
" Very efficient, but failed to tell us how to start a keyless car - had to go back into office to ask! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PETER - 04 May 2019
" v. good "
" Dropping off the car was a pantomime. Otherwise a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HORACIO - 27 April 2019
" verry good "
" very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULO - 25 April 2019
" Autoeurope should see the car rentals first "
" Very awful first you have to walk from the airport till they site to pick up and all the way back after drop off and I've to pay €70 to an early drop off just to park outside and drop the key to the letter box, what I think that's insane. First car with mechanical problems and second one untidy, dirty and full of damages. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by GRAHAM - 23 April 2019
" Helpful site "
" There were no estate cars available and the car we were given smelled of smoke. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by MIKE - 23 April 2019
" It would've been nice to know about the booster seat prices. "
" We were extremely dissatisfied with Budget, notably the price they charged us for child booster seats, which we were not told about when we booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PORTO, PT - Reviewed by DAVID - 22 April 2019
" Easy to use, instructions etc would use again if the price is right. "
" No hassle, easy to deal with. Very helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by DAVID - 17 April 2019
" I always use Auto Europe, however would like to see this company removed from the options. I will be trying to make a more official complaint. "
" I feel this is no more than an insurance scam. I have used them twice and both times they discovered and charged for damage to the car that I did not do. Basically they know exactly where they are going to look to find a tiny scratch and charge you, which you have no choice but to pay. I don't think you should be allowing them on your website as it tarnishes the experience. We took photos of the car on pickup but the damage they claimed we had done was so minor that even photos wouldn't have picked it up. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 6
PORTO, PT - Reviewed by WILLIAM - 03 April 2019
" Very good "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by IOANNA - 01 April 2019
" no comment "
" I picked up the car from Porto and Drop Off was in Lisbon. All the clarifications and details on extras we have added in our agreement based on what the employee in Porto told us, where not valid when we arrived in Lisbon. I felt as if either Sixt does not have clear company policies, or that they we trying to over- charge us for things. Also, I have returned the card 4 days ago and I still am waiting for the refund of the deposit that is usually held as security to be returned. If it doesn't I will email you. All in all, I will never again use Sixt "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 27 March 2019
" Have used Auto rent a few times now without any problems. Have also used them to booked for a trip to South Africa later this year "
" The car I booked on inspection had extremely worn tyres that I had to ask them to change cars as it was not safe. They exchanged cars quickly and everything went smoothly from then. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MICHAEL - 10 March 2019
" Need to supply proper instructions for picking up. The return instructions on the auto Europe voucher seem to imply "leave the car in car park P1 and phone the number" whereas in fact need to return to Interrent depot. Took a lot of research whilst away to find the route back to that. "
" Pick up instructions were appalling. There was no sign of the rep at the location given. The phone number supplied turned out to be a national office for Interrent that knew nothing about the local set up. After an abortive trip in the shuttle to Europcar we eventually found the rep outside the terminal smoking. The car had additional damage, was only half full of fuel and only after we left did we find there were warning lights for tyre pressure and carburettor. No instructions supplied as to how to find the location for return nor its opening hours. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PORTO, PT - Reviewed by DANIEL - 06 March 2019
" Whats the point of buying a zero excess when you get to the rental and they start warning you the insurance you have is no good "
" almost threatened to buy their insurance "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 28 February 2019
" Overall fine "
" Counter staff very helpful and courteous when we picked up the car. Not very pleasant when we returned and were in a hurry to catch our flight. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NELSON - 27 February 2019
" It's a shame that I always get the "similar" class car not the car shown when booking. As a result I was offered a car I din't like and then an upgrade for a higher class which increased the contract by 2/3. The upgraded car was great but necessary if the car contracted was the same mentioned in the voucher. The staff and service was 5* as always. "
" It's a shame that I always get the "similar" class car not the car shown when booking. As a result I was offered a car I din't like and then an upgrade for a higher class which increased the contract by 2/3. The upgraded car was great but necessary if the car contracted was the same mentioned in the voucher. The staff and service was 5* as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 23 February 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDWARD - 20 February 2019
" Auto Europe are always competitive and reliable. Easy website and good phone or online assistance when required which is rarely needed. "
" I have used Interrent in Portugal for a number of years but since takeover by Europcar it is not at all clear who I am dealing with. There are spurious emails from Interrent in Spain, Goldcar, Goldhire and worst of all unexplained charges on my Visa card. I think it might be time to move on even though the experience is generally good. However, my wife had a car from them last year which did not run properly (no power) which Interrent would not take responsibility for. They would not send out roadside assistance. The car had to limp back to the Interrent base in Porto and even then they charged her for replacing with a different car. V V poor! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FRANCISCO - 14 February 2019
" very good service "
" so far very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ - 07 February 2019
" just to let know that I did not catch the flight to Porto with easyjet at 9,40 due to the heavy traffic on the road as I was traveling with National Express. I called Interrent to let them know I wasn't getting the flight and I would get another one later if they could hold on to the car I've hired and they refused saying after 2 hours I would loose the right to the vehicle. I do not agree with that simply because I hired the car for that period of time between 12.00 on the 30/1/19 till 12.00 on the 4/2/19. I will make sure that I won't use yours services from now on and my family will do the same "
" just to let know that I,Ve lost the today's flight to Porto with easy jet at 9,40 due to the heavy traffic on the road as I was traveling with National Express. I called Interrent to let them know I wasn't getting the flight and I would get another one later if they could hold on to the car I've hired and they refused saying after 2 hours I would loose the right to the vehicle. I do not agree with that simply because I hired the car for that period of time between 12.00 on the 30/1/19 till 12.00 on the 4/2/19. I will make sure that I won't use yours services from now on and my family will do the same "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERGIO - 05 February 2019
" Nothing wrong with autoeurope, have usen them before and will carry on, just avoid drive and go Porto "
" They will find something wrong with the car when you get back and then charge you and arm and a leg for nothing, avoid! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by BRUNO - 27 January 2019
" Auto Europe charged me for a service not provided. Upon several contacts, I'm still waiting for an email for over a month. Now my solicitor is on the case. good luck guys!!! "
" They didn't have a toddler car seat (mandatory by law!!!), waited for 1h and had to cancel the reservation and go elsewhere. I've been charged by a car I didn't use, paid more for the last minute car on another rent-a-car and got a lower spec car. So, will never ever use dollar neither Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MIROSLAV - 09 January 2019
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 06 January 2019
" No isssues, everything went in accordance to plan. "
" Excellent service. Swift car collection and delivery. Almost no paperwork. I recommend Centauro to all who hire cars at Porto Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 02 January 2019
" Good no problems. "
" Was very good thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREIA - 19 December 2018
" i will recommend Auto Europe to anyone and will book againg . but Rentastar NEVER AGAIN ... "
" staff very rude and poor communication skills . the cars are very good . "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VALENTIM - 17 December 2018
" Great service. Quick check in and out "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 07 December 2018
" From the start in Porto to the returning the vehicle to the depot not one bit of trouble on the 2000 km + trip around Portugal ,some very steep and narrow roads in towns and mountains. "
" The Staff members were very professional and excellent with everything.Will definitely be using them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULO COSTA - 07 December 2018
" Amazing experience throughout. Easy to book, easy pick up, easy use, amazing car provided, and amazing drop off service. "
" Amazing service in both pick up and drop off. Great car provided and amazing conditions. Strongly recommend. The only thing I would change is that if the rent a car knows the flight number they should try to have someone near the customs to pick up the customer so avoids someone to call and pay for that call ( taking into account that I was calling from a UK number to a Portuguese landline). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 07 December 2018
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA L - 07 December 2018
" Strait toward, no hassle "
" 2bd time that i used Their services very pleased... Defenetly will used them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAL - 05 December 2018
" Amazing "
" Very good service, professional, smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAL - 02 December 2018
" Amazing! "
" Very helpful, professional, nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 29 November 2018
" Excellent as usual "
" Always excellent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDRE MENDES - 28 November 2018
" Car ok. Would have preferred to use American Express for hold on card. Now I'm £1000 in overdraft on my debit card and still have not received it back in my account. "
" Would have preferred to use American Express for hold on card. Now I'm £1000 in overdraft on my debit card and still have not received it back in my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIMOTHY - 27 November 2018
" Z "
" Great service, nuce, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELEN - 23 November 2018
" Excellent car, great price, need better communication re drop off "
" For the drop off there was no clear address provided so we had to search online which gave us the headboffice address which our satnav took us to and we nearly missed our flight due to then having to try to find the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 19 November 2018
" Tend to repeat the supplier because of the price but service Is just terrible. "
" Very slow service at counter, endless lines, high deposit. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FERNANDO - 16 November 2018
" Been renting from guerin for a few years now and never been disappointed "
" Never disappointed "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PHILIP - 16 November 2018
" We use Drive & Go every time we fly into Porto "
" Excellent friendly service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ERKI - 14 November 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 13 November 2018
" fantastic price and easy to book. Will be using again very soon. First class "
" fantastic service, everything straight forward on collection and return of vehicle. First class vehicles and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA - 12 November 2018
" No delays or complications. "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 12 November 2018
" Was quick and easy to book and at a great price. "
" Interrent has made some improvements since the last time I used them. Was a very quick and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 12 November 2018
" Tolls - not happy that toll service was oversold to us - if we find we have no payment, we might chase you for the 7 euro - that we were told was 5 at point of sale. Pick up - could have been quicker? Drop off - could have key drop and agreed parking spot outside - if available. Many thanks for nice car though, "
" Tolls - not happy that toll service was oversold to us - if we find we have no payment, we might chase you for the 7 euro - that we were told was 5 at point of sale. Pick up - could have been quicker? Drop off - could have key drop and agreed parking spot outside - if available. Many thanks for nice car though, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HUGO - 11 November 2018
" Very nice, quick and reliable, and cheap ! "
" Very nice, quick and reliable, and cheap ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SOPHIE - 09 November 2018
" Comments above "
" We subscribed an insurance at the booking and we had to pay for another insurance at the pick up. This is not acceptable. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PORTO, PT - Reviewed by SUSAN - 05 November 2018
" I use Autoeurope regularly for business and leisure car hire (10 times per year). It would be helpful to be able to log into my account and be able to see all the previous and upcoming bookings - rather than having to enter a voucher number of travel dates for each one. It would also be helpful to have my details in the Autoeurope website transferred to the relevant car rental company to save time on pick-up. "
" On the Autoeurope website it says this car hire has 'desk in terminal' - which it does - but only to tell you to take the shuttle bus to the car hire centre. This is misleading and I chose Alamo for this reason - many of the other choices said 'via shuttle'. I challenged Alamo and they said it was Autoeurope using misleading language. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ELI - 04 November 2018
" exelnt!! "
" new car good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEROME - 31 October 2018
" It is the fist time that I disappointed with Autoeurope as the car was in a really bad condition. "
" Car in bad condition: Brakes (disks and pads to be changed urgently) - really noisy!! No windscreen wash liquid Tyres with low pressure. I needed to stop to fill in. Really bad experience!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PORTO, PT - Reviewed by CARLOS - 31 October 2018
" Have used auto europe for many and would definately recommend "
" very easy pick up, very pleasant staff. drop off was after hours but drop box was available for keys. would definitely recommend and would definitely use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 31 October 2018
" disgracefull "
" i was conned into more insurance, from a car costing £50 it ended up over £260 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PORTO, PT - Reviewed by JORGE - 31 October 2018
" very professional and easy for the booking process. "
" The car was completely dirty "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by ROSANNA - 30 October 2018
" Process fine car was not. "
" The tyre pressure warning light camo on after 20 mins and the tyre was flat 10 mins later and we had to change it. The wheel nuts werre fairly loose giving the impression that the wheel had recently been removed. at best the tyre pressures weren't checked otherwise we were given a car with a defective tyre. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PORTO, PT - Reviewed by PEDRO - 30 October 2018
" Good car, bad service "
" Charged 250£ for a minor scratch, hardly visible. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FRANCESCO - 29 October 2018
" I can recommend them to anyone "
" Very fast and efficient service.We asked some informations at the desk and were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 28 October 2018
" 1. For a car stated as £20 for the week (yes far too cheap), it ended up costing about £140 - but I don't know why, as the bill is in Portuguese! 2. It was supposed to be 'collect at Airport' but was 300 yards up the road and across 2 main roads - not easy with suitcases! "
" 1. For a car stated as £20 for the week (yes far too cheap), it ended up costing about £140 - but I don't know why as the bill is in Portuguese! 2. It was supposed to be 'collect at Airport' but was 300 yards up the road and across 2 main roads - not easy with suitcases! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 27 October 2018
" Efficient, bi lingual staff. Transport between airport and hire site a bit old and tatty. "
" Efficient, bi lingual staff. Transport between airport and hire site a bit old and tatty. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTO, PT - Reviewed by DYFAN - 26 October 2018
" Overall completely happy "
" Really good value for money. Easy to pick up and drop off. Friendly helpful staff. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTYNA - 25 October 2018
" Will use again for sure. "
" All done efficiently and in nice atmosphere. Drop off check of vehicle on site. All done within 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ALEKSEY - 24 October 2018
" fast and easy "
" Don't even try to rent a car there without insurance. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PORTO, PT - Reviewed by BADAL - 24 October 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 23 October 2018
" Very stressfull experience "
" Problems with my LLoyds credit card to pick up the car need to spend 30 minutes calling my LLoyds card costing me 30.00 pounds and the problem was with INTERRENT terminal ...staff where not helpfull at all very...very disapointed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
PORTO, PT - Reviewed by RYAN - 21 October 2018
" Disappointed that the classes are not all the same ! "
" Was not given the class of car booked for. Booked for a Renault Clio, when I asked about getting one at Interrent, I was told I would need to pay an additional 170 Euros! My Booking was for a renault clio "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PORTO, PT - Reviewed by KEITH - 20 October 2018
" Most things went well and I enjoyed the car and experience of Porto "
" On collecting the car most things went as normal untill it came to the road toll box activation i was told i must pay 18euros or Risk a40 euro fine this as never happened at any other car hire company "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by NATERCIO - 19 October 2018
" Everything went well enough and I will try both Interrent and Autoeurope again in the near future. "
" They had plenty of staff that could have been helping out with the pickup/dropoff of the vehicles but instead some were taking their time to smoke or simply stand at the desk even if there was no one else to attend to. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ELVINA - 18 October 2018
" terrible. cars obviously not looked after and checked properly. "
" car broke down in central Portugal, they made us come to Lisbon, 2 hours drive to get the replacement car. So 4 hours travel, after waiting 2 hours for roadside assistance, on a Saturday night, with a 5 year old in tow, and in the middle of Storm Lesley. Replacement car stopped working when battery in key ran out the next day. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PEDRO - 17 October 2018
" good car, terrible service "
" good car, terrible service "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CAROL - 16 October 2018
" This car was not full on arrival,but looked like it was until we left the forecourt , no Ariel so no radio , engine management light came on half way to destination , no water in the washer bottle . No knowledge of vehicle controls when asked , no collection service from airport terminal resulting in damaged suit cases and unsafe passage to and from terminal , on return of car they miraculously went straight to a small scratch on the wheel hub and charged us 123.€ for a repair which they immediately said would not take place at all ,I believe this scratch was there at the beginning but to small to be noticed , also they do not open early enough in the morning to return the car and if the keys are to be left in the letter box there is a heafty charge of 48.00€I will not use this company again . "
" This car was not full on arrival,but looked like it was until we left the forecourt , no Ariel so no radio , engine management light came on half way to destination , no water in the washer bottle . No knowledge of vehicle controls when asked , no collection service from airport terminal resulting in damaged suit cases and unsafe passage to and from terminal , on return of car they miraculously went straight to a small scratch on the wheel hub and charged us 123.€ for a repair which they immediately said would not take place at all ,I believe this scratch was there at the beginning but to small to be noticed , also they do not open early enough in the morning to return the car and if the keys are to be left in the letter box there is a heafty charge of 48.00€I will not use this company again . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by RICHARD - 16 October 2018
" Will definitely use again in the future "
" Smooth and easy at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEFF - 12 October 2018
" Car very clunky gearbox but did everything we needed. Had stressful first encounter with toll booths. Still don't know about post-hire charges, such as road tolls, hope it's all ok. Road signs and satnav maps also caused problems! Would probably not rent in Portugal again. "
" No information given about dealing with toll roads which caused us problems "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by STUART - 12 October 2018
" The problems we encountered seemed to be down to their service being overwhelmed at our time of arrival. "
" After a long wait at the pickup point in airport, unable to get any answer to my phone calls. My wife and I had no choice but to walk to their depot. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MICHAEL - 12 October 2018
" It is frustrating that comprehensive insurance is not part of the package as the extra we are asked to pay locally was more than double the car hire car charge "
" As on airport parking it merited a mini bus ride as a fair walk over uneven surfaces for people with luggage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SUZANNE - 11 October 2018
" Excellent customer service and value for money. Highly recommend and will use again! "
" Excellent customer service, upgraded our car at no extra cost following a mistake made where our pick up from the airport was delayed. This was greatly appreciated and really made us value your customer service and will recommend your company to people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SUSAN - 10 October 2018
" Have used for many years and would recommend over other brokers due to helpful staff "
" Excellent price and service . Nice new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FRANCISCO - 10 October 2018
" Sometimes good other time worse, depending on the provider... "
" We waited +2h to pick up the car... "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PORTO, PT - Reviewed by CHARLES - 10 October 2018
" Porto is generally an overpriced location for car hire, so Auto Europe made quite a big difference this time. "
" Great help from staff at contract-opening with ideas about where we could explore in northern Spain if we paid the extra for international use "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PORTO, PT - Reviewed by AHMAD - 09 October 2018
" perfect "
" service was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JORGE - 09 October 2018
" Very happy with Auto Europe "
" To start I had to wait at the airport 40 to pick up, after To deliver the car I had to wait more 45 m. To dropped the car took more 45m. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DEAN - 09 October 2018
" No problems. Really smooth experience and will be booking again soon! "
" Perfect and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOSE - 09 October 2018
" Every time I need to rent a car Interrent in Oporto is the first option even if it is not the best price, very helpful and professional staff "
" very professional and kind staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 05 October 2018
" Good car, speed of service can improve. High deposit block on credit card. "
" Good car, service can improve. High deposit block on credit card. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 04 October 2018
" Easy and transparent process. "
" Good customer care. Were quick, efficient and did not try to impose insurances and other services after these being denied once. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MICHAEL - 04 October 2018
" Always a good company "
" very good only comment is that since the new computer system was installed in their office checking in and collecting the car takes much longer with each customer than it used to. Bringing the car back is quicker. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by IAN - 03 October 2018
" On the whole couldn't complain about anything, the car, the hirer. "
" Very pleasant from start to finish, car was very good with no problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 02 October 2018
" PAYLESS will charge hidden fees. At the end of rental had to pay €163.71 instead of €20.90 for Tolls that was stated on Auto Europe voucher. I was told if was for travel assist in motorways that I never requested or was made aware of it. Contacted the company but until now was ignored. Very frustrated with the experience. If you're pocket wise, stay way from Payless. "
" PAYLESS will charge hidden fees. At the end of rental had to pay €163.71 instead of €20.90 for Tolls that was stated on Auto Europe voucher. I was told if was for travel assist in motorways that I never requested or was made aware of it. Contacted the company but until now was ignored. Very frustrated with the experience. If you're pocket wise, stay way from Payless. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by SOUNG-EUN - 01 October 2018
" We enjoyed with a good vehicle. "
" Everthing was perfect to pick-up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by WAYNE - 30 September 2018
" Not happy at the moment "
" I am I middle of disagreement with budget regarding refuelling charge the car was returned full I have receipt for fillingup I am waiting for a reply "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by DAVID - 25 September 2018
" The auto europe experience was ok, except it would be good if you policed the hire companies you use to provide a hassle free service. "
" The drop off was very friendly and efficient. The pick up was a pain. We waited quite a long time for the minibus to take us to the Avis office. When I asked about a motorway toll tag the agent told me that it would cost 40+ euro. When I challenged him with the information provided on my voucher that the maximum charge was 21 euro and the daily charge just over 2 euro, he backed down and said that he was offering a different service. This was the second year that I have used Avis at Porto airport and each time the agent has hassled me to upgrade and pay for unnecessary services. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by NATALIA - 25 September 2018
" All good - quick service, no problems, no hidden costs. "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FILIPE - 25 September 2018
" Unfortunately the extra costs that Centauro was demanding were not reflected in the terms and conditions from Auto Europe. "
" There were lots of hidden costs. For example, I have always paid my electronic tolls in the post office using other car companies. In Centauro, I was asked 1.8 euros/day to activate a toll device. Otherwise, I would pay a 40 euros fine if I had to pay any electronic toll. There was no manager on site and the counter staff declined to provide a signed copy of the documents I had just signed. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PORTO, PT - Reviewed by RONALD - 25 September 2018
" utterly bad experience "
" was conned into upgrade that was special deal alledgedly only extra 12 euros failed to make it clear this was per day despite being asked if this was all . extra insurance etc etc, ended up far from budget. then was given key and told car was parked in bay 55.......no one showed us the car checked for damage nothing. after working out how the car started (keyless) and how to move seats tried without success to work sat nav or at least change it to english language!.......at this point and 15 minutes later we went back to office for help, it took two of your staff to work out the sat nav system (which is also the handbook if you have a week to work it out) were then once again left to our own devices to be on our way. (we ended up useing our own tom-tom sat nav in the end, i still have no idea what half the controls in that car did!......and would never consider owning one!!!!!.....we ended our time with you feeling we had just been ripped off........customer care was no existant and staff just appeared to want to extort as much money from us as possible....also never given a printed bill ,as we had no access to internet was unable to see what we were charged until we returned by which time it was too late. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by TIM - 25 September 2018
" ok "
" EUR120 "admin charge" for any claims is not covered by excess insurance so if I had noticed this earlier I would not have booked and for this reason I would not recommend. Also was told to return the car with 0.5 tank of fuel which is an unnecessary inconvenience it should have a full tank. Other than that the service was good and the car was in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHRISTOPHER - 23 September 2018
" The hire service has been good apart from the issue with the electronic tolls. "
" Although the car and service were good guerin did not fully explain the issues with electronic tolls in Portugal. I opted not to have the viaverde system. They did not explain that it is impossible to pay the tolls once you have left the country and they take several days before they show up for payment. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by FRANCIS - 22 September 2018
" I have given Autoeurope a 5 as I shall wait to see what happens. Everything else apart from this unsatisfactory event was fine, though I did not receive any response in two weeks to my initial e-mail complaint about this incident, sent to your reservations@autoeurope.eu address. The UK office is dealing with it now. "
" Despite being advised by Autoeurope that the damage deposit would be held on my card by Drive&Go, and not charged, they charged it to my credit card. I have had the refund, but woing to currency changes I am now over £35 WORSE OFF. This is unacceptable and I am pursuing this with Autoeurope. They say they will contact Drive&Go. I say Autoeurope should pay me and then reclaim the cash from Drive&Go as it is with Autoeurope that I took out the booking and what has happened is contrary to what Autoeurope told me would happen. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 22 September 2018
" Great cars. Too bad for the high deposit they practice. Also there are cleaning fees that are not stated in T&Cs "
" Overall ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICARDO - 21 September 2018
" Very good "
" Staff very friendly specially Andre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 20 September 2018
" Very good. "
" Used Guerin several times and the service has always been very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 19 September 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 19 September 2018
" great experiance! "
" great staff at the desk at rentastar! we purchased the insurance by autoeurope and when we got to picl up the car, they didnt push any other insurance on us! the car was immaculate and staff was efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 18 September 2018
" Overall OK aside from the issues above "
" We booked 2 cars for a slot slightly later than our landing time, as we have been on a delayed flight in the past, and been penalised for a late pick up. This time we arrived a bit (1.5 hours) earlier than planned as plane was on time and luggage reclaim was faster than expected. However we were unable to pick up the car, even though it was already there and ready, as 'computer said 'no'.....This was frustrating as it was quite late at night, and we were travelling with a toddler, a 93 year old and a heavily pregnant woman. Consequently we had to return to the airport and book and pay for a taxi for the rest of the family to take them to their accommodation, and then come back to inter rent an hour later to pick the cars up.... Obviously I could understand if the early pick up meant the whole rental would have then gone into a new 24 hour period, but this was not the case. The inside of one of our cars was a bit dirty (sandy, dusty etc.) Having said that, overall our experience was good. We have booked with you before and will no doubt use you again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ARMANDO - 17 September 2018
" For the first time I was charge for kilometres.. "
" Firefly it's a rip off,they charge for kilometres and the insurance very expensive. still waiting for my deposit. Never again with them and I will tell to everyone I know to avoid them. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
PORTO, PT - Reviewed by TIM - 17 September 2018
" Generally ok "
" Pick up process was slow and the car wasn't available at the time fixed for pick up. Eventually got it about 40 minutes late. Drop off was ok as the office was closed between 1 and 3 in the afternoon! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANTONIO - 15 September 2018
" Fantastic!!! "
" Fantastic!!! 5⭐️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RENATO - 15 September 2018
" Great to compare so many options and give all these results for th user to define. Definitely recommend it "
" Very good value for money at rentastar. Pick up experience was great and straightforward. The drop off was not the same: the lady did not have much experience and took a long time to settle stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVIDE - 13 September 2018
" The booking experience was smooth and the price extremely competitive. Clear information and documentation were provided. "
" 1. Staff was a bit confusing regarding extras 2. Car provided was quite dirty on the exterior and with a small but clearly visible damage on the rear bumper. No issues regarding that at drop off but does not give a good impression 3. I opted NOT to have the Viaverde service, however the device was left on the vehicle and when I realised I was already on the motorway. This way I have not been able to pay at the post office and I am awaiting to resolve this issue with Interrent "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PORTO, PT - Reviewed by LYNETTE - 13 September 2018
" Excellent "
" Extremely good service, would definately use again! Would highly recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAIME - 12 September 2018
" Ok apart from the extra money I had to pay for the car I thought was what I rented!! "
" Hi there, everything was ok apart from the car was given to me I think was lower rated that I paid for. I had to pay extra €218 to get a better Vehicle!!! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by PHILIPPE - 09 September 2018
" Clearer pricing over options Please provide advice on toll fees when these did not show upon returning car to rental agency. Cannot find a contact number or mail for drive n go "
" Paid rental for a toll device @1.85 euros per day. When returned car to the drop off, I paid toll fees of 3.15 euros. Unaware of how I will pay the remainder of toll fees that were not registered yet on system. Staff unable to explain how it should work. Will i receive a bill? Will I get the amount debited from credit card? No explanation. Child seat: fees not completely known before carrying the booking via auto europe. Suggest to make these fees part of final pricing. Child seat @6.40 euros per day is extremely pricey. Make this more apparent before carrying payment. It felt from your site that infant car seat was free of charge. Toll devices in Portugal: cost of purchase is 29 euros, once for all, so @1.85/day, it should already be part of the rental price. Force your Portuguese rental partners to include this systematically when renting a car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ANDREW - 09 September 2018
" Auto Europe were hard to deal with. I called up to ask if I could pick the car up 1.5 hours later than I originally planned. They said to do that the whole booking would have to change including the cost and the type of car. I ended up just going at the original time as it was just too hard to make a simple change to the booking. "
" Not a good experience. Had to wait quite a while when picking the car up. Also at the time of booking we were told it would be 80 Euro to drop the car off at a different location (Lisbon) to where we picked the car up (Porto). This was fine. However when picking the car up we were told the fee had increased to 121 Euro since booking. This was a massive increase and not acceptable. They tried to say it's because the 121 Euro included VAT. However per the receipt we were given it was clear that VAT was in addition to the 121 Euro fee. When picking the car up I also said no to the 70 Euro no excess additional insurance cover. When I said no, the Interrent agent said "are you sure? Because if we find so much as a small scratch, you will be charged at least 400 Euro". This seemed like a threat and like they'd be trying to find a tiny scratch so they could charge us more. I ended up taking the extra cover for fear they'd try to charge us more. The man we picked the car up from also didn't explain how the electronic toll road system worked that was installed in the car. So when dropping the car off, I wanted to ask about how we pay for all the toll roads we went through. I had to line up for ages to ask a simple question. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RUSSELL - 08 September 2018
" Overall good although during booking I think AutoEurope should show the cross border charges before making the reservation as I had to cancel and re-book several times before finding a hire company with a realistic cross border fee. Ryanair's car hire show this on their website. "
" Took a while for the minibus to arrive for the transfer to the Turisprime office - had I have known where it was at Porto, I'd have walked, it's 2 minutes. Other than that it was an efficient pick-up and drop-off - I'd use Turisprime again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by LAUREN - 07 September 2018
" Already detailed above "
" The car already had damage to literally every panel and the interior tech wasn't great. If you're after a nice posh car - not the place - but for me it made me more relaxed about the experience and it was good value for the price point. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by CHRISTOPHER - 06 September 2018
" Excellent "
" Very good all round. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JILL - 05 September 2018
" Faultless (apart from the additional costs). The staff were very efficient, friendly and kind. My husband is wheelchair bound and the staff very kindly ran us to the airport in the car so that my husband didn't have to transfer to the shuttle bus. Fantastic service. "
" Faultless (apart from the additional costs). The staff were very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JORGE - 05 September 2018
" Always great with Auto Europe "
" 40 minutes waiting for the pick up! The amount for deposit different than the contract Two different deposits! Still not received any deposit back to my account The front desk guy not professional Contacted the Interrent before and did that they will accept AMX, when arrived the guy said that he couldn't accept AMX!!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PORTO, PT - Reviewed by LINO ADOLF - 05 September 2018
" Great rental deals "
" Friendly and good customer service "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANTONIO - 04 September 2018
" very good experience thanks for the upgrade much appreciated "
" excellent service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 03 September 2018
" I would definitely recommend. "
" Very good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEVE - 02 September 2018
" A deals a deal to me, and on a trip I do not want to stand arguing the toss over 5 or 6 € of petrol. It said full - full on the voucher, so why the Drive to Go guy thought his tale of lots of cars to fill cut any ice with me, I cannot understand. "
" The deal was full - full. The car was 7/8 s full, well just a bit under. They said near enough will do when you bring back, but I can do without that argument on drop off, thank you. I would say to Auto Europe who are superb, to not show Drive and Go as a full - full deal, as they are not. The car itself was fine, started and stopped. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by SEAN - 01 September 2018
" Auto Europe - easy to use. Shame about the company that actually gave us the car. "
" Was told by the company that I needed to pay more. Otherwise would need a 1,500 deposit. Took him 15 minutes to find the reservation. Nothing was clear. Shrouded in secrecy. Invoice did not match what I paid and when questioned it I was asked do I want to pay more? Also was upgraded without being asked. When you have a toddler who has had no sleep, all this was not helpful. Drop off was good and efficient. Staff member spoke great English. Desk member did not. I have used goldcar in the past and they were good. These guys have some work to do. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by IAN - 31 August 2018
" All good as usual with Auto Europe "
" All very smooth at both ends of the rental "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 31 August 2018
" Please see question 3 "
" To be honest we are not very happy with our experience. When we arrived at the airport we called the number on the voucher but no one answered the call and after trying a good 4 times we decided to call the uk number. Then after being on the phone with someone for over 20mins they finally reached someone in Porto. The person we were meant to meet was supposed to be waiting by the car rentals stands but there was no one there. we had to ask around and finally got told that they were outside of the airport. The lady who was wasn't polite at all. When finally got to the car rental pick up. We were given a vehicle that didn't seem to have been cleaned properly. The windscreen was filthy but as we had been waiting so long to get out of the airport we decided to not say anything and just get on with our journey as we had our children with us and we didn't want them to be hanging around a car rental on their holiday. When I tried to clean the windscreen we found that there was no water to clean the windscreen at all so I had to fill up the bottle myself. Near the end of the holiday while I was parking the vehicle my partner noticed that the rear tyre was delaminating on the inside. This is not what I or anyone would expect from a rental car especially for families with children. I would really appreciate someone to get back to me on this as this is unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PORTO, PT - Reviewed by PAUL - 28 August 2018
" Very pleased with our car. Our late pick up went smoothly. Prompt drop off and collection to airport. "
" Shame have to pay additional charge to go to Spain. The information regarding the toll charges could have been clearer "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by LISA - 28 August 2018
" Dissapointed ar the stress coarsed "
" The car was great drop off great But partly my fault I booked it in my name I do t have a credit card We spoke to interrent about this wanting to add either my husband as main driver or my dad they said we could but it would cost us £300/£400 euros extra for this change if my husband went on it it was just one name change and it washis credit card that paid for it in the first place this was very disappointing and very stressful at the start of our holidays the staff wouldn't even consider any other way around this We have used interrent before and they were great but I may not use them again because of this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARCOS - 26 August 2018
" Top cars "
" Top cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROGER - 26 August 2018
" Fine "
" Only problem was that the car was supplied with an empty tank (fuel guage on red) so I had to fill up asap. And it's then next to impossible to return it equally empty, so I lost £25 in fuel "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA - 25 August 2018
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FERNANDO - 24 August 2018
" Never have a problem with Europe car "
" Just to say that I pay for the zero excess that includes tires glass and all the extras. and when I give the car back some how it was some litle don't know how crack in the windscreen they make mr pay on extra 123 euros when a shouldn't have to pay nothing as got all the insurance. So would like that maybe you check that for me . Staff very rude about it and never again will book a car it is company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARK - 22 August 2018
" Straightforward service with AutoEurope, used many times. "
" The site was locked when we arrived mid-PM on Saturday, we were only people there. Note in Portugese on door left with phone number to call. Ringing it resulted in portugese answerphone message. Eventually other travellers arrived and were similarly frustrated. Eventually call was answered and advised they would arrive to open in 10 minutes. 30 mins later they finally arrived. Check out process was quick, car was new - no complaints, no hard upsell. Return was OK, car was scrutinized for any damage no matter how minor, this felt uncomfortable and unfriendly. Ultimately the return was fine with no excess charges. I would not use again, I would be inclined to use a global recognized brand. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 22 August 2018
" Probably one of our best car hire experiences. The service - both collection and drop off were extremely efficient. Would definitely use again "
" Probably one of our best car hire experiences. The service - both collection and drop off were extremely efficient. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALFREDO - 21 August 2018
" Very Happy "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRANT - 21 August 2018
" A very disappointing experience. We have hired cars many times before and this had to be the worst of our experiences. from being told to wait in one place for the minibus to take us to the rental offices - only for the bus to arrive elsewhere - and a mad scramble as many people all tried to get on the bus, then a very long wait at the rental office to pick up the car. Staff who delivered the car were too busy to go over even the basics of the car and hence people were sat in car park trying to work out how to start cars etc. "
" extremely long wait to pick up car from Porto. well over an hour wait. eventually car brought round. staff were too busy to check car for defects. staff didn't even show us over the car - how the ignition worked, nothing - we were just given keys that was it. We had paid for the toll pass but no-one explained how it worked either. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ANA - 19 August 2018
" Easy to compare "
" Car not clean enough SAT NAV needed a update not recognising some roads. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PAUL - 18 August 2018
" After 4 weeks of emails to Autoeurope (with only automated responses) I'm still awaiting to hear about a dispute with rental company. And it's impossible to get through on the phone. Wouldn't use them again "
" Off airport, even though listed as on airport. Pick up was fine. No one there at drop off, even though was listed as being open on Autoeurope, so had to walk 20 mins back to airport "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JORGE PAULO - 18 August 2018
" Smooth! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NATALIA - 16 August 2018
" After all the above exerience autoeurope said cannot refund me and not replying to my e-mails. Already have told 10 of my friends about this experience and they find it discgraceful. Never had problems with a car hire before and renting for many years. Do not know what has changed but NEVER gonna be using autoeurope again "
" auful! Tried to call numerous times to inform that I was gonna be late not answering, then said they will sort out when I arrive and asked me to pay same amount of money for insurance to have the car. Being with a 3 and a 6yrs old did not took into consideration my call about coming in 3 hrs instead of two and thus did not had a car. Auful experience from both interrent and autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by JONATHAN - 14 August 2018
" No issues. "
" Excellent service and good staff. No problems with check in or drop off and a brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by THERESE - 13 August 2018
" In future I would only use if I knew who the car provider was before booking. "
" Impossible to track down the representative at the airport. Wasted an hour and finally got a taxi to take us to their offsite office. Hired an automatic car which had obvious problems and rolled back on hills in drive mode and rolled forward on hills in reverse mode. An auto car that needed a clutch???? Car was dented, bashed and scraped all over. Not impressed. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORTO, PT - Reviewed by GEMMA - 12 August 2018
" Easy from start to finish, lovely car, great helpful staff! 1st class service thank you "
" Would highly reccomend drive on holidays!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSEPHINE - 11 August 2018
" Car was not in good condition and could not cope with the mountain roads in the north of portugal "
" Car was not in good condition "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PORTO, PT - Reviewed by LAWRENCE - 10 August 2018
" . "
" Not a good transfer to the depot from the terminal - confusing and slow. No receipt provided for extra costs as promised Car provided not as requested - smaller "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by VINJOSH - 08 August 2018
" Good "
" Please make sure you read the document that you are signing. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by TIMOTHY - 08 August 2018
" All went without a problem "
" A bit of a wait for the bus to and from the airport but other than that all very smooth. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANNA - 07 August 2018
" It was a terrible experience because of the GoldCar staff. I shall do my very best to let people know how awful they are "
" The staff are very rude. When we dropped off the car they said they wouldn't check it in until after 7am but our booking was for 6.30am and we had to get to our flight. They were very rude to us. We had to walk back to the airport as the said we couldn't take the shuttle and we were delayed because of this. We are very concerned that they have our credit card details and haven't contacted us to say that everything is ok. Never again. They are the worst company at the airport. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ADAM - 07 August 2018
" Ok. "
" Ok. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by STEWART - 07 August 2018
" A "
" A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHELLE - 06 August 2018
" Seem to know that I had been ripped off my the Autoeurope over the insurance and didn't appear to care. Autoeurope mis lead me and I'm very upset and disappointed with both companies. "
" Seem to know that I had been ripped off my the Autoeurope over the insurance and didn't appear to care. Autoeurope mis lead me and I'm very upset and disappointed with both companies. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by DANIEL - 04 August 2018
" Really good service "
" It was a very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CALLUM - 01 August 2018
" I had booked 2 cars for a 1 week holiday in Porto with my family. Our Ryanair flight was delayed by 2 hours and we arrived at Porto Airport after the Interrent office had closed for the night. After many unanswered phone calls to the local company (Interrent) and to (Autoeurope) it was clear that we would not be able to collect the cars nor speak to anyone about this (despite Autoeurope claiming that the line is 24 hour). It would have been impossible to collect the cars within 1 hour, 2 hours or 6 hours of the booking time as that was the middle of the night. My family had no option but to take 2 taxis to our accommodation 30 minutes out of Porto at a cost of €130. The next day, I tried unsuccessfully to call the local number and the Autoeurope number. The only way to return to Porto was by bus – we went to the village bus stop but it did not arrive. Eventually, we persuaded the accommodation owner to give us a lift back to Porto Airport – we arrived at 19:00. There followed a bizarre exchange at the desk involving the Interrent face to face and Autoeurope on the phone (the interrent rep was able to do what I had failed to do repeatedly during the day – actually get through immediately to speak to someone at Autoeurope). Both companies 'understood that our late arrival was not our fault, sympathised, agreed that we could not have done anything different (the flight was delayed after we were already on board the aircraft and therefore communication was impossible). Each company blamed the other for us not being able to collect the cars which Interrent confirmed were still available without first paying an 'unblocking fee' of €190 PER CAR - €380! I could not afford to pay that and therefore was not given the cars. I am now in the process of pursuing repayment of the £575.28 This is the worst travel experience of my life. "
" I had booked 2 cars for a 1 week holiday in Porto with my family. Our Ryanair flight was delayed by 2 hours and we arrived at Porto Airport after the Interrent office had closed for the night. After many unanswered phone calls to the local company (Interrent) and to (Autoeurope) it was clear that we would not be able to collect the cars nor speak to anyone about this (despite Autoeurope claiming that the line is 24 hour). It would have been impossible to collect the cars within 1 hour, 2 hours or 6 hours of the booking time as that was the middle of the night. My family had no option but to take 2 taxis to our accommodation 30 minutes out of Porto at a cost of €130. The next day, I tried unsuccessfully to call the local number and the Autoeurope number. The only way to return to Porto was by bus – we went to the village bus stop but it did not arrive. Eventually, we persuaded the accommodation owner to give us a lift back to Porto Airport – we arrived at 19:00. There followed a bizarre exchange at the desk involving the Interrent face to face and Autoeurope on the phone (the interrent rep was able to do what I had failed to do repeatedly during the day – actually get through immediately to speak to someone at Autoeurope). Both companies 'understood that our late arrival was not our fault, sympathised, agreed that we could not have done anything different (the flight was delayed after we were already on board the aircraft and therefore communication was impossible). Each company blamed the other for us not being able to collect the cars which Interrent confirmed were still available without first paying an 'unblocking fee' of €190 PER CAR - €380! I could not afford to pay that and therefore was not given the cars. I am now in the process of pursuing repayment of the £575.28 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by NICHOLAS - 31 July 2018
" No information was given about where to find Drive&Go. Their location is not on the Porto airport site and is a tricky 400m walk, dragging suitcases across two main roads, away from the terminal building. Not safe with luggage and children. There are no signs inside or outside Porto airport terminal building to direct you to the Drive & Go site, or in fact when you reach the big car park / hire car location. I was not given any information about where to drop the car off and how to find the site by road - which was very difficult due to the maze of motorway routes and industrial estates to travel through. When returning the car I did not know where to park the car and the staff were very rude getting me to move it to where he wanted it. Unacceptable - need clear instructions when you pick up. "
" No information was given about where to find Drive&Go. Their location is not on the Porto airport site and is a tricky 400m walk, dragging suitcases across two main roads, away from the terminal building. Not safe with luggage and children. There are no signs inside or outside Porto airport terminal building to direct you to the Drive & Go site, or in fact when you reach the big car park / hire car location. I was not given any information about where to drop the car off and how to find the site by road - which was very difficult due to the maze of motorway routes and industrial estates to travel through. When returning the car I did not know where to park the car and the staff were very rude getting me to move it to where he wanted it. Unacceptable - need clear instructions when you pick up. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PORTO, PT - Reviewed by COLIN - 31 July 2018
" My view of auto Europe is coloured by a previous bad experience at Malaga. I gave them another try after years of not using them. It all comes down to the quality of the renting company, handing over personally and not hiding cars in dark underground car parks. "
" We had no problems. They were definitely trying to be helpful. The proof comes when a problem arises. We have yet to have the motorway tolls deducted so that may change our opinion. Overall happy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by AMIT - 25 July 2018
" Very good booking service with Auto Europe though the website needs improvement. There is a USA / UK and EU website all giving different options for the different waivers. If you are on a USA website - then you get complete cover (zero excess) but on the UK website - you only get refundable excess and the EU website also had something different. I think those need to be standard across all the websites together with the pricing. Unable to get the exact vehicle model / spec of my choice as i had to go with the class of vehicle. Despite this i got lucky and managed to get the S400 which is what i wanted in the first place. However this can be improved at the booking stage to give the customer an exact choice of the vehicle that he requires. "
" 1. Paid a lot for this class of vehicle and colour options were not available. I was to use a white or silver S class for a wedding but ended up with a black one because there was simply no choice. 2. Picking up the vehicle took a long time and especially marking all the little dents / scratches around the vehicle as not all were marked on the system. 3. Since i had paid so much for this vehicle - i had asked them to put me on the AVIS preferred member and give me the eligible points but this was never done. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAL - 24 July 2018
" So far I've booked twice and each time I ended up paying double. Friends say car rental business is made to rip off. Might try again but not happy. "
" I forgot my credit card and couldn't use my partners one, so was forced to buy 400 Euro full insurance. On top of 300 Euro paid online previously. Someone scratched it and they insisted that the full insurance is not so full and tried to get another 250 Euro out of me. I asked them to take it to court and then suddenly it dropped the half. I insisted still and suddenly there was nothing to pay. What a rip off. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RAFID - 21 July 2018
" As indicated above all was excellent apart from the issue with the credit card payment? "
" All my experience with the car pick, use and drop off was excellent and I have no complaints in this regards. However I have a complaint with regards to the access amount that has been blocked on my credit card. This has been there since I rented the car on the 2nd of July. I phoned Drive and Go three times now and every time I was told that this block will be removed in the next hour or so. It is still on my credit card and I need this resolved urgently. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FRANKWILSON - 21 July 2018
" Overall very pleased with the expirence "
" Very quick collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MICHAEL - 20 July 2018
" Excellent "
" As always an excellent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ARTHUR - 18 July 2018
" The experience was overall very pleasant! Minor thing was that the car wasn't very clean. "
" The experience was overall very pleasant! Minor thing was that the car wasn't very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by KEITH - 16 July 2018
" Very efficient and friendly service from Gold Car and Autoeurope. "
" Very efficient service thank you although still confused about the insurance! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PHILIP - 16 July 2018
" car good and cost of return location across the border was a sensible price "
" booked via auteurope so could not use my preffered status, consequently it was a very long wait (20 mins) to get served at the counter. Once at the counter all dealt with quickly "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 12 July 2018
" When are car hire companies going to allow clients to add documentation, insurance, etc at time of booking. We spent an hour waiting for others and being dealt with, filling out information that was already on the system! If I can complete forms/add ID to book a flight, then DO SO FOR CAR HIRE!!! "
" When are car hire companies going to allow clients to add documentation, insurance, etc at time of booking. We spent an hour waiting for others and being dealt with, filling out information that was already on the system! If I can complete forms/add ID to book a flight, then DO SO FOR CAR HIRE!!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DIOGO - 12 July 2018
" Good but hard to get someone available over the phone. "
" Drop-off need improvements to be quicker. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 11 July 2018
" Swindlers "
" Took large payment from my credit card in excess of the rental agreement with no explanation. Now in process of credit card dispute. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PIOTR - 10 July 2018
" Won't choose goldacr anymore because of their upselling practice. "
" Trying to scare customers into buying extra insurance, even going to a point where they try to frighten you even though I had a full package bought through auteurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SHIRLEY - 08 July 2018
" Excellent service, very smooth experience. Couldn't be better. "
" Excellent service, very smooth experience. Couldn't be better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DANIEL - 03 July 2018
" When I arrived, I was told to call the number to meet someone to take me to where to get the car. No one answered the phone for 20 mins and it was only by chance when I asked a Hertz member of staff to help that she pointed out the guy working for interrent. Then got taken to the hire place and had to get a ticket to wait to be seen. 2 people serving and 15 people waiting to pick up their cars. Would have had to wait 1-2 hours had I not had to pay 20euros to get priority. The car was old, lots of scratches, dents. Tyre pressure warning came on immediately so had to stop to put air in. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PORTO, PT - Reviewed by DAVID - 02 July 2018
" Continues to provide very good value deals for Spain and Portugal car hire. "
" Counter staff was rather unhelpful and it felt like he gave misleading advice in terms of use of toll ways as we hadn't wanted to purchase any extras at the time of pick up. This is the second time in different locations that I have felt this kind of pressure/attitude from Rhodium staff. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KEVIN - 02 July 2018
" We needed to change the name of the contract to my wife's as I has forgotten my licence. I tried calling Auto Europe but after 20 to 30 minutes I was still on hold. This resulting in us having to take out extra direct insurance in order to be able to get the car. This cost us approximately 70.00 GBP. Poor service at a time when it was really needed. "
" They tried their best to cope with a tricky situation but could have done a little more. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SARAH - 30 June 2018
" The instructions and arrangements for finding the car rental on arrival need to be clearer. "
" Fantastic value for money but we did experience a problem at the beginning. We could not find the person at Porto Airport for ages as she had a clip board which said inter rent at the top covered by folded over paper and Reddy (a different car rental company) at the bottom which was the only bit visible. We tried calling the number provided on the voucher and there was no response. We rang the UK number but the person we spoke to was unable to help either. It would have been a 10 out 10 score for everything if the instructions about how to get the car were clearer and if the meet and greet staff displayed the sign clearly. It added an hour to the process which could have been avoided and was frustrating. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by F S - 29 June 2018
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by NEIL - 28 June 2018
" Would recommend "
" Excellent service all round. Staff very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SHANE - 27 June 2018
" Very easy to use the site and I got everything that I was promised. Such a bargain - very happy. "
" Besides an initial wait to pick up the car, both at the airport and back at the rental office, the car was amazing and the staff very helpful especially when we had a lot of trouble with the sat nav being in German, and then not being able to locate a rural address that we were staying at. The car itself was virtually brand new and was in great condition. It drove well and the rental office was easy to find for returning the vehicle which was easy and quick. Shuttle return to the airport was a nice touch to finish a good car rental hire. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KEITH - 27 June 2018
" DON'T HIRE WITH DOLLAR IF YOU INTEND TO DO MORE THAN 60 KM PER DAY AS YOU WILL BE CHARGED .37 CENTS PER MILE!!!! "
" DIDN'T READ THE SMALL PRINT AND WAS CHARGED OVER 150 EUROS FOR MILEAGE WHICH WAS TWICE THE PRICE OF THE CAR HIRE. RIP-OFF AT 60KM PER DAY. NEVER AGAIN. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by COLIN - 26 June 2018
" I have used Auto Europe on numerous occasions and have never had a an issue with the car rental company until this time. I will continue to use Auto Europe but would not recommend anyone to use Interrent again and I would rather pay a bit more for a reputable company. "
" There was no after hours drop off but this was not explained to us. We had to go to the airport a day early to drop off the car get the metro back into town and book a taxi the following morning to catch our flight. What should have been a reasonable car hire turned out to be quite expensive. When we picked up our car the man was very aggressive and tried to sell us an upgraded car and insurance package which we did not need. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by WILLIAM - 26 June 2018
" Hassle free hire "
" Hassle free hire "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by FRANK - 24 June 2018
" As above "
" Have used auto Euro about ten times always get car from drive on holidays and have never encountered a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 18 June 2018
" Fantastic service. Highly recommended. Thank you "
" Very professional service. Team members were effective and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 17 June 2018
" Multiple user of Auro-Europe, good but very disappointed with Europcar. "
" We have received an invoice with two totals, both in excess of 500 euros, purporting to be for damage to the vehicle. The vehicle was damaged upon collection, all of which was marked on the Check Out sheet, and yet I have a huge invoice from Europcar - very unsatisfied customer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PORTO, PT - Reviewed by GEORGE - 16 June 2018
" Professional and prompt service. "
" Mariana (at Oriente Railway Station in Porto) was very helpful ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICHOLAS - 14 June 2018
" Simple to use website with a wide range of price options "
" Brand new car, clean and well maintained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DIOGO - 14 June 2018
" The number you have in the voucher to call in order to arrange the pick up in the airport doesn´t work. "
" The process to pick up the car should be quicker as we have in other car rental companies. Staff should be more proactive. there is some space to improvements. The number you have in the voucher to call in order to arrange the pick up in the airport doesn´t work. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by WILLIAM - 03 June 2018
" overall good "
" good car, pleasant staff. invoice difficult to understand but OK inend "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CLEVERSON - 31 May 2018
" Perfect "
" Everything is perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ANDRE - 21 May 2018
" The information available when booking is misleading, confusing and also dubious. I booked a car with unlimited mileage that was supposed to be at the terminal. Both didn't happen, I had to pay extra and wasted my precious time. Not just the booking process is fiddly as prices get updated too quickly getting the booking attempts cancelled when about to finish payment. "
" The website used to book the car wasn't clear about the car location or that involved transporting to the terminal. Stated that the car was to be picked at the terminal, not true. All other issues were down to AutoEurope. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRIAN - 17 May 2018
" no friends "
" no friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 17 May 2018
" It went everything nice and smooth just the way i like it and staff were very friendly and helpfull. "
" All went well,staff very friendly and helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STUART - 17 May 2018
" auto europe website was very good and easy to follow "
" payless caused problems with hidden charges once over there and I would of been better to go to avis direct. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PHILIP - 16 May 2018
" I simply cannot recommend the company and the staff highly enough "
" Please convey to Drive & Go my responses in this survey.. I regularly use this company at Porto Airport and I have always been very satisfied with all aspects of the service they provide. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANA - 15 May 2018
" drive and go OPorto wrongly and unfairly charged me with a scratch in a wheel. Because i had to drop the car out of hours they took the opportunity to do the check in of the car as pleased and try to deceive honest people. When asked to forward all the evidences they just sent some blurred pictures where we can not see if the Tyre was from the car that i rented or not. Shameful behavior "
" drive and go OPorto wrongly and unfairly charged me with a scratch in a wheel. Because i had to drop the car out of hours they took the opportunity to do the check in of the car as pleased and try to deceive honest people. When asked to forward all the evidences they just sent some blurred pictures where we can not see if the Tyre was from the car that i rented or not. Shameful behavior "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by JOAO - 15 May 2018
" Brilliant... For me and my wife is the place to go for car rentals. Easy to use, price advertised always matches the final prices. And there are no hidden fees (mandatory), so very happy so far. Keep the good work "
" I've rented over 20 vehicles over the past 5 years with Interrent and they are very good. Never had any major issue with them... Also in many cases they provide the most affordable deals. However, from time to time, they try to implement new ways of getting some extra money which upsets the customers... This time forcing us to pay a fee of either 8 or 15 € for car cleanup (with the threat that if the car is not returned completely clean they can charge us up to 90€). We didn't pay and they didn't seem to have charged us anything, but it annoying this type of extra fees. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KEITH - 10 May 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by DAVID - 03 May 2018
" Speedy pick up and drop off at the airport and hassle free return. I wish all rental car companies provided such a good customer experience. "
" Very helpful and courteous reception staff. It was a real pleasure to rent with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 02 May 2018
" nao a melhor "
" muito bom "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRAHAM - 02 May 2018
" Ok with Auto Europe- easy booking "
" Huge charge and administration fee( 210 Euros made for alleged minor scuff on bumper which I was not aware of "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DIOGO - 02 May 2018
" Great xperience "
" Great customer service and very quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TERENCE - 01 May 2018
" ABOVE AVERAGE "
" ABOVE AVERAGE "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by VANESSA - 30 April 2018
" Ok "
" The car was not cleaned properly and had loads of scratches and dents all over. The insurance is also very expensive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by KARL - 30 April 2018
" See above "
" Best car hire ever (and I'm 46 and have hired abroad lots). I've had poor experiences going through middle men before, but the operator in Porto, GO DRIVE, were refreshingly professional. There was no pressure to take their own insurance - amazed - I've had stand-offs on this point in the past. Also offered an optional extra to pay tolls (pdagio) electronically for 9E. A couple of minor scuffs were picked up on return, which were not picked up when checking out the vehicle - they didn't pursue these. Best of all - I paid 38 Euro for 5 days for a mid-size hatch back (Fiat Tipo) almost brand new. All really pleasing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUCY - 04 July 2015
" The consultant who tried to resolve our issues in Porto airport really did his best to help. "
" I have never been treated so badly by a car rental company. They failed to pick us up at the airport (as promised) until called and then refused to modify the booking when there were problems with my credit card. They denied they had wifi access to help us try and resolve the issue by transferring funds online because they wanted us to pay a £184 deposit instead. My phone clearly showed wireless internet. They refused autoeurope's attempts to change the booking. And when we finally managed to organise deposit funds (five hours later) the car they gave us was awful. One tyre was completely bald, the handbrake didn't work and there was something clearly wrong with the power transmission because it lacked the power to drive up hills. Avoid! "
PORTO, PT - Reviewed by NEIL - 03 July 2015
" Drive On are very insistent that you rent a Via Verde motorway transponder at 1.50eu plus tax per day even if you don't intend to use motorways. They say you can get fined at home by credit card if you travel on motorways without one and you can't pay cash tolls(not true). The motorway toll system in Portugal is very confusing. I paid 1euro in tolls and 18.50eu in transponder rental. On one motorway (A7) the transponder didn't register and apparently i will be billed later!! Is this common practice?? "
PORTO, PT - Reviewed by ELIZABETH - 02 July 2015
" There was absolutely no sign of the car hire place I had a voucher for at the airport. No-one had heard of it, there was no minibus, and we ended up having to go to Hertz as we wasted an hour trying to find it before giving up. "
" See above. Zero signage or guidance as to how to find the car hire place. Absolutely terrible experience. I want my money back. "
PORTO, PT - Reviewed by RICHARD - 01 July 2015
" I had to queue for around 20 mins at the desk to pick up the car. There didn't seem to be an ethos of customer service. Some of the staff were surly - although others were polite and professional. "
PORTO, PT - Reviewed by OLGA - 30 June 2015
PORTO, PT - Reviewed by CHRISTOPHER - 24 June 2015
" Extremely good value for money, the site was clear and easy to understand. "
" I wasn't happy with the collection of the car, as the representative kept trying to sell me additional items which I didn't need or want, he was very persistent. Returning the car was an excellent hand-over. "
PORTO, PT - Reviewed by JOHN - 24 June 2015
" Easy to use the on-line car hire offers. Very easy to modify the booking (telephone). Excellent prices for smaller cars good ones for larger cars. "
" Guerin was the best value (again). They are a Portuguese Company I believe. Much quicker than last time. (Fewer customers.) No problems with the car which drove like a dream and was very economical on fuel. No extras after 1500Kms apart from tolls. Second driver included in deal. "
PORTO, PT - Reviewed by DAVID - 23 June 2015
" We would not recommend Auto Europe if they put Drive and Go as a car hire partner. "
" Not met in arrivals hall as stated, had to phone for them. Waited 15 minutes instead of 5 told they would be, depot only 2 minutes away. No explanation of car controls, no info on contact if breakdown or accident. Pressure to buy CDW insurance despite having our own, costing more than car hire. On return depot closed and had to ring, came in 20 minutes. Inspected car which had a multitude of scrapes and alleged we had caused a new one. Said scrape was already on car, but they alleged green marks in paint around the scrape were new. When I got out my phone to show photos taken on pick up the manager said "you have photos?" and backed down when he saw it. He was obviously trying to charge us for a repair to damage not caused by us, a swindle "
PORTO, PT - Reviewed by DAVID - 21 June 2015
PORTO, PT - Reviewed by RICHARD - 19 June 2015
" good service polite people no problems "
" good service polite and helpful "
PORTO, PT - Reviewed by ANTONIO - 17 June 2015
PORTO, PT - Reviewed by MARTIN - 17 June 2015
" Easy to use website and smooth booking process. "
" Very quick pick up and very efficient. "
PORTO, PT - Reviewed by STEPHEN - 16 June 2015
" Good service, exceptional price. Very expensive insurance which we declined having taken an annual excess policy. "
PORTO, PT - Reviewed by GERALD - 12 June 2015
" Disastrous. They left us in the middle of Portugal with no car. Did absolutely ZERO to help. Back for 2 weeks now and still cannot get a response from Customer Service. AVOID LIKE THE PLAGUE "
" USELESS. Car broke down, called the breakdown company who removed it. Drive and Go said we had to drive 4-5 hours to pick up a new one. 9 hour round trip. RUINED A FAMILY HOLIDAY FOR 10 PEOPLE "
PORTO, PT - Reviewed by PAUL - 12 June 2015
PORTO, PT - Reviewed by NICHOLAS - 10 June 2015
" They are very helpful and considerate and always supply well serviced and maintained cars. I just wish they would ensure more people are working on the booking desks at busy times to reduce the delays in actually processing the rental agreement and picking up the car. I wonder if some priority service could be developed for frequent users? "
PORTO, PT - Reviewed by FRANCISCO - 09 June 2015
PORTO, PT - Reviewed by TREVOR - 01 June 2015
PORTO, PT - Reviewed by NIGEL - 01 June 2015
" Everything was fine, very happy with the service "
" very satisfied with drive & go "
PORTO, PT - Reviewed by ADEBAYO - 31 May 2015
" Have used you for many years, for holiday hire in Portugal we always come back. Not happy with company you linked us to this time. Maybe you should review them. "
" When we collected the girl was very stressed as office was busy - understaffed.She told us to return car with a half tank, which we did. However, on return we told it should have half tank plus one more division. Despite same girl being there, they denied that we could have been told just a half tank as the check out paper showed half tank +. Either they did this deliberately or they are just inefficient. On return we were charged 200 euros for a tiny chip in windscreen that they said was not there when we took the car. I have no knowledge of this happening during trip, but had no option but to pay. I have photo of chip. When we collected there was an irate man returning; when we returned there were two, not including us 200 E for one tire! "
PORTO, PT - Reviewed by NEIL - 25 May 2015
" The company was said to be on airport it was not we had to wait for a mimi bus. The location we went to was the same as off airport companies and I paid double price for on airport. Not Happy "
" Very helpful friendly good guys "
PORTO, PT - Reviewed by IAN - 25 May 2015
" the website information was mislleading- I paid more (than Guerin) for Alamo and an airport desk and got Guerin and a shuttle bus so the pickup took some time. Also impossible to work out one way hire car charges until after you've booked??!!!! On the plus side once we had the car it was trouble free and the staff were friendly. "
" It wasn't Alamo! "
PORTO, PT - Reviewed by KRISTINA - 24 May 2015
" Very dissatisfied with the clarity of the terms and conditions at the time of booking - with regards to additional pay for drop off at different location than pick up. Also the instructions for dropping the car off were wrong, location was very difficult to find and noone explained that it needs to be dropped off not at the actual airport. I will not recommend interrent. "
PORTO, PT - Reviewed by ROGER - 23 May 2015
" Slow service at their Porto airport facility, though there was a high demand both going in and out. Allow up to an hour inc. airport shuttle. Easy to find when returning the car. Good quality vehicle. "
PORTO, PT - Reviewed by RICHARD - 21 May 2015
" No problems, speedy transaction on website and good price. "
" Drive On - There was a bit of confusion initially at the airport and I had to point out to the lady where my voucher showed 'Drive on'. Also the first impressions were not that good as the courtesy bus was a bit shabby. Apart from that all was ok. "
PORTO, PT - Reviewed by RAPHAEL - 18 May 2015
PORTO, PT - Reviewed by FELISBERTO - 17 May 2015
" Very Poor service,cars are being washed while customers wait, not booking ever through this company ( guerin,Alamo , national and enterprise) check in could be sorted prior to car collection "
PORTO, PT - Reviewed by HERBERT - 16 May 2015
" We were give a car with 80K kms, and a yellow warning light was on. They said don't worry about that and that they didn't have another car to give us. They said we HAD to rent an electronic gizmo (16 euros) for the road tolls to track our usage, we found that is NOT TRUE, you can go to a post office and pay based on the license plate. The agent was very aggressive in trying to sell extra insurance (for 134 euros) and said without it ANY minor damage would cost us our 1000Euro excess and that any major damage would mean we would have to pay for the entire car. He repeated this about 5 times!!! AVOID DRIVE AND GO.... "
PORTO, PT - Reviewed by CLAUDIA - 13 May 2015
" their charge me extra 180 euros more!!!! "
PORTO, PT - Reviewed by ERIK - 12 May 2015
" Insurance policies were not clear. I chose upgraded insurance policy thru Auto Europe. However, I needed to pay addition 68 euros at Inter Rent in order to only block me 100EUR instead of 1200EUR which they told they need to block, because my insurance policy is only Basic... So please work on your insurance explanations... "
PORTO, PT - Reviewed by MARTIN - 02 May 2015
PORTO, PT - Reviewed by GUY - 01 May 2015
" Bus needed to the car hire companies in Porto airport. It should be mentioned in the booking process. "
PORTO, PT - Reviewed by DARYL - 28 April 2015
" All good "
" Very satisfied "
PORTO, PT - Reviewed by GEOFFREY - 22 April 2015
" Very happy with service and with car supplied "
" Very pleased with service from Firefly Manager and with car provided "
PORTO, PT - Reviewed by STEPHEN - 16 April 2015
" The service at pick up and drop off was quick and easy. "
" All was as expected; no surprises. We have used these providers before. "
PORTO, PT - Reviewed by HEATHER - 11 April 2015
" As efficient as ever "
" Fabulous Fiat 500 convertible. Shame it was only for one day !! "
PORTO, PT - Reviewed by DARYL - 01 March 2015
" Verry good experiance,thank you to Drive on portugal. "
" Very good in all matters "
PORTO, PT - Reviewed by JAMES - 25 February 2015
" excellent as usual. "
" The Drive and Go . Staff very good and very helpful. Car was a bit old but did not break down. I would use drive and Go again. They are very good and upgrade you if possible. They did not have any cars to upgarde. very good Value for money with Drive and go "
PORTO, PT - Reviewed by MARCO - 07 November 2014
" The car was excellent. The staff was very helpful. "
" I was very pleased. "
PORTO, PT - Reviewed by MANUEL - 02 November 2014
" Very friendly and efficient "
" Very friendly an efficient "
PORTO, PT - Reviewed by RICHARD - 20 October 2014
" Good and quick service. Website easy to use. "
" They should make the electronic toll option mandatory, as it is now impossible to avoid the electronic tolls when travelling anywhere in Portugal. "
PORTO, PT - Reviewed by PHILIP - 19 October 2014
" Booking was easy, prices were keen and everything worked "
" All worked well enough - somewhat aged and battered car supplied (100K + kilometres on the clock) but it worked and was comfortable enough. Collection and return were speedy and well organised. "
PORTO, PT - Reviewed by ABDULLAH - 17 October 2014
" Good communication and service "
" Extremely slow service upon arrival. Had to wait nearly an hour before being seen at counter and my son was very upset after the flight. Was told after that as I had a baby I could have gone to fast track queue. That aside everything else was great. "
PORTO, PT - Reviewed by JEFFREY JAMES - 29 September 2014
" A good service "
" An excellent service At airport to meet us, car ready and service excellent "
PORTO, PT - Reviewed by KAYE - 14 August 2014
" I suggest that you make CDW optional: I was already insured and did not need your cover. "
" Car was fine and staff were pleasant. Unfortunately we were not met at the airport at the arranged time, I had to make a number of calls to the office [only one of which was answered] and the consequent delay meant that after driving up north [Arcos de Valdevez] there was no time to do what we had planned for the afternoon. "
PORTO, PT - Reviewed by SR - 21 July 2014
" Best car hire firm in the world...used them in Spain, UK, Portugal, USA, Germany and UAE...always best prices and fantastic service "
" Bus slow to arrive and cars a bit beaten up but did the job OK "
PORTO, PT - Reviewed by LAURIEL - 06 July 2014
" Really easy to change and always good prices "
" Great car - new and easy to use, however Drive on was on a shoe string. We had instructions that were wrong and ended up waiting half an hour when the place was a 5 minute walk - better instructions would have helped. Also very busy with few staff - no explanation of car and auto stop/start at lights "
PORTO, PT - Reviewed by ALEXANDRA - 10 June 2014
" Easy to book and great price "
" All went smoothly and the local staff were really helpfull!! Great price for a fantastic service "
PORTO, PT - Reviewed by DIANA - 27 May 2014
" Easy to use website. Reasonable prices "
" Staff was a bit grumpy. But fast pick up and drop off "
PORTO, PT - Reviewed by LINO - 16 May 2014
" I've used Auto Europe several times and have always been satisfied with the values of the car rentals. "
" All good, just wasn't pleased that I had to pre-authorise the value for a full tank of petrol, when that wasn't mentioned anywhere on the rental contract. "
PORTO, PT - Reviewed by JOSE - 20 April 2014
" Very good "
PORTO, PT - Reviewed by JOAQUIM - 12 April 2014
" very gud service thanks "
" is my first time i m very hapy "
PORTO, PT - Reviewed by JOAQUIM - 07 March 2014
" i rent a car from auto Europe ,but the company i rent the car was GO RENT very bad experience ,i pick-up the car all fine ,i went to the Motorway the car was skipping left and right ,once i arrive home i fid out the tyres was completed warned out till to you can se the metal wire ,i have to put new tyres my self,then they refund -me the many back, but very bad experience "
" i rent a car from auto Europe ,but the company i rent the car was GO RENT very bad experience ,i pick-up the car all fine ,i went to the Motorway the car was skipping left and right ,once i arrive home i fid out the tyres was completed warned out till to you can se the metal wire ,i have to put new tyres my self,then they refund -me the many back, but very bad experience check proper before you sign anything. "
PORTO, PT - Reviewed by JOHN - 10 July 2013
" good all round service "
" check electrics, power sockets not working in my car caused flat battery in sat nav ,= navigation problems. otherwise excellent experience. very helpful staff. "
PORTO, PT - Reviewed by ALFREDO - 29 May 2013
" Very easy booking system with clear instructions. Good value. "
" Monitored my flight arrival and met me at the terminal. Very friendly reception. Practical vehicle checkout and checkback-in at the end of my trip. "
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