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PORTUGAL CAR HIRE REVIEWS
Car hire reviews in Portugal
Primarily a beach destination with a long Atlantic coastline, Portugal continues to rank highly as one of Europe's top holiday destinations. Besides its long sandy shoreline, it is a land of ancient monuments and other historic buildings, including several renowned UNESCO World Heritage Sites. Lisbon, the capital, has long-been popular for its stunning location at the mouth of the River Tagus and today is very much in vogue for travellers of all ages. Must-see attractions include the Castle of São Jorge overlooking the downtown Baixa district and the magnificent Jerónimos Monastery located in the city's western suburb of Belém. The nearby village of Sintra is an enchanting wonderland of fairy-tale castles and palaces set amidst a verdant landscape within close range of Cabo da Roca, mainland Europe's most westerly point. Blessed with a temperate climate, the Algarve attracts sunseekers all year round on account of its many excellent golf courses and world-class winter sports facilities. Synonymous with its fine wine, the northern city of Porto is a thriving city break destination that has emerged in recent years as a prime gateway to the delightful Douro Valley region. Both of volcanic origin, Portugal's Atlantic archipelagoes of Madeira and the Azores are the other precious jewels in the country's glittering tourism crown, offering unparalleled touring potential and an abundance of outdoor appeal.
Auto Europe is an international car hire company with over 65 years of experience in the heart of the industry. Our competitive rates attract millions of satisfied customers every year and for the convenience of our clients, we now offer more than 28,000 pick-up locations in over 190 different countries, including Portugal. By collaborating with all the world's top car hire suppliers, we are able to offer a diverse selection of car categories all over the country. So if you're looking for a low-cost car hire in Lisbon or a high-powered convertible in Porto, Auto Europe will always provide you with the right vehicle for your trip. Check out what others have written about our many products and services in our Portugal car hire reviews below.
AUTO EUROPE PORTUGAL Car Rental Reviews
Average Rating for Auto Europe :
FARO, PT - Reviewed by PETER - 21 September 2025
" I've hired two vehicles via Auto Europe this year without issue. "
" The signage for Dollar at Faro airport is poor. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SHEENA - 21 September 2025
" The return procedure was not explained "
" We had booked a Fiat 500 or similar but we got a Mercedes automatic large car. The car was lovely but I didn't want an automatic or such a large car. The staff were very good. You have to return the car cleaned or pay €10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAWN - 21 September 2025
" Need more staff "
" Long waiting times to pick up and drop off the car "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 21 September 2025
" Excellent and easy to use. Had the best deals having searched on other sites. Will definitely use you again. "
" Used them last time, 2 years ago. They're the best of all the hire companies we've used. Superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 20 September 2025
" Good deal. "
" Excellent Company to deal with. The vehicle, however, a Dacia Sandero, is not the best drive in the World! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 20 September 2025
" Very disappointing experience due to the general condition of the car "
" We have used Drive On lots of times including in June this year. The cars are normally pretty good but this time we ended up with a car with damage on virtually all of the bodywork. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by CHRIS - 20 September 2025
" As above "
" Everything was good until drop off, no staff just a letterbox. Have now received email stating I have damaged the vehicle and sent photo of it , thankfully I took my own photos of the vehicle which shows the damage was there when I collected vehicle. I have sent this back and awaiting reply . I pointed this out to staff on collection and asked them to note it . It's just a scrape and I am sure they won't repair it but will try and charge me , bit of a scam "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by GARRY - 19 September 2025
" Auto Europe documentation and reminders very helpful. Would use again but when in Madeira would use a different car hire company and avoid Surprice due to the poor customer service. "
" Staff member who collected us from the airport and took us to the car hire was surly, unhelpful and rude. When we called the number on the car hire voucher to find out when next shuttle bus due , phone was not answered and it transpired this number is the central Lisbon office number. Advised the staff at the centre and they were dismissive. No handover of the car, car had clearly not been cleaned inside between rentals . Had to contact them to remind them to send contract. Same surly member of staff took car on return. Car in need of a service. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAUL - 18 September 2025
" I'll be leaving as many bad reviews as I can for klass wagon. You only need to look at recent reviews to see how poor they are "
" The car looked like it had been in a few accidents. They tried their hardest to upsell their insurance even tho they knew I had my own. They emailed 3 days later claiming they had found damage and wanted €1200 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ADAM - 18 September 2025
" I wouldn't use Auto Europe and I wouldn't use International in the future, very poor service "
" I picked the car up and the one lady was very rude, speaking in Portuguese thinking I didn't understand, but my car is Portuguese and understood everything. The car itself was a disgrace. It had so many dents, and some not small dents. I drove for 20 mins and there were 4 warning lights that came on. I took the car back for exchange. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALAN - 18 September 2025
" Overall very satisfied "
" Very efficient pick up and then a speedy return. Also a better car than I had expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCUS - 18 September 2025
" I have always enjoyed professional service from Autoeurope, but will never use Goldcar again! "
" I am still waiting for my deposit of €1468.00, that was taken from my card on 2.9.25 to be returned... the car was in a dreadful state when i collected it and forced a member of staff to mark all damages, she said she didn't need to as my insurance would cover it.. i insisted.. on return the man confirmed no additional damage (would have been hard to make it worse!) "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FARO, PT - Reviewed by JEREMY - 17 September 2025
" The car was really good, but just over the top extras, that I think are nesscessary when driving in Portugal. "
" Very expensive for super cover insurance. That did not include the windows and tyres. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTEO - 17 September 2025
" All very slick and competent. "
" All very good xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NIALL - 17 September 2025
" I have used Auto Europe a few times and would happily do so again. "
" I hired a Mercedes Vito 9 cruiser van with manual drive and was given an automatic. Condition of van was OK, but it was very old (Reg BB 03 MD) which I think was at least 20 years old and therefore did not have specification I was expecting e.g. no rear reversing camera etc. I would expect a newer vehicle for the £550 I paid for week's rental. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by RAJINDER - 16 September 2025
" Because of the pick up experience, auto Europe should check the procedure "
" The initial car assigned to me was dirty, the driver door did not close fully and had water damage. They agreed to replace it with another car which was much better. They do not go check the car with. Just ask you to take photo It is only later you are sent damage to the vehicle by email later. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PONTA DELGADA, PT - Reviewed by DANIEL - 16 September 2025
" I've used autoEurope twice now and both times had problems. Last time we ordered winter tyres and didn't get them. This time we got a car far older, higher mileage and more superficially damaged than expected. This seems to be a pattern of low-quality rentals. I'm not sure if that's due to autoeurope or hertz but my experience has been poor "
" While the staff/service was fine the car given was an old Mercedes with over 130k miles on the clock and plenty of superficial damage. This car also has a non-standard handbrake which took me 4 days to work out how to properly use (zero guidance given, my assumption would be this should be obvious and intuitive for a rental). The hold was €900 which feels like at least 1/4 of the value of the car. If we're driving a banger, the price and hold charge should reflect that "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ALASDAIR CLARK - 16 September 2025
" Good price, slick check-in and return despite how busy it was. "
" Very quickly through the process. Bit of a wait for car to be delivered to the station in the car parking area. Great support from one of the team when we returned the car. He saw that my wife and I were struggling with our luggage - my wife is a wheelchair user. He helped us all the way to the check-in desk which was a life-saver! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 15 September 2025
" x "
" Staff very good. Little delay in pick-up or drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 15 September 2025
" From Auto Europe's side, everything was good. "
" Waiting for the customer and checking the flight status is very important. This was one reason I had: the flight arrived late and when I arrived to pick up the car, they were already closed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDA - 15 September 2025
" As above "
" Pressured into buying additional insurance that I believed I had bought from Auto Europe. This was another 397 euros. complete rip off by Auto Europe and Klass Wagen. plus I ordered an SUV and got a very underpowered small Seat "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PORTO, PT - Reviewed by ADRIAN - 15 September 2025
" All very good apart from the final bill as described "
" Everything was apart from at the end when I received a bill for £214 with no explanation whatsoever. I am not saying the amount is wrong it is I just don't know what it is made up of "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ANTONIO - 15 September 2025
" Auto Europe should investigate this incident thoroughly and ensure steps are taken to prevent other British customers from being unnecessarily charged in the future. "
" Unfortunately, this is the second time I've had a disappointing experience with Goldcar rental. While the desk clerk was very friendly, it was clear that there is a strong push to sell Goldcar's own comprehensive insurance. Despite having purchased full comprehensive insurance in the UK, Goldcar did not recognize it. As a result, they demanded a deposit of €3,500 on my UK credit card. Since my card limit is £2,000, I was left with no option but to purchase Goldcar's full comprehensive insurance, which cost an additional €348.11. Only after receiving the contract did I realize that I could have paid the €3,500 deposit using a debit card, with the amount fully reimbursed upon returning the car undamaged. This option was never explained to me at the desk. When I later raised the issue via email, I was told that the required deposit should have been between €1,200 and €1,600--an amount that my credit card could have covered. Therefore, the purchase of Goldcar's insurance should not have been necessary at all. Goldcar refused to refund the €348.11 I was unnecessarily charged, despite reaching out to them twice via email. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 14 September 2025
" An excellent experience. . "
" Excellent service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JACOB - 14 September 2025
" Auto Europe shouldn't work with companies that try to scam their customers. "
" Will try to aggressively upsell their very expensive insurance, even if you have paid for the full insurance with Auto Europe. They'll tell you it's useless and you need to buy theirs as well. Gave us a dirty car to begin with and charged a cleaning fee when we returned it in the same condition because we hadn't taken it through a car wash (never had to do this with a rental car before! And wasn't told to wash the car when we hired it). Aggressive and rude when trying to address this. Said you need to pay the fee or we will just take your deposit (which was nearly 4k!) utter scam artists. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by ALAN - 14 September 2025
" No problems. "
" Waiting 20 mins for courtesy transfer to the airport makes you start 'looking at your watch'! Second time this has happened. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GAYE - 13 September 2025
" Very helpful and friendly staff. "
" Overall, I was really happy with Surprice, the only reason I gave a slightly lower score for the condition of the vehicle was because there was no windscreen fluid in it - I had to fill the reservoir when I got to my destination "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by SCOTT - 12 September 2025
" x "
" Absolute scam discusing service from onset. Total setup 3200 deposit that was not refunded for 3-4 weeks. Then 1100 Euro for small dent less that 2-3mm from someone elses car door on a car with 90,000km and over 25 other damage marks. I was told by the representative if i did not 'accept the damage' he would find other damage and charge me for that on a car we only did 360km in. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ROBERT - 11 September 2025
" See comments above. "
" I felt pressured by Goldcar staff into taking a vehicle upgrade and additional insurance. I ended up paying an additional 250 euro over what I'd already paid when making the booking. The hehicle had no windscreen washer fluid whatsoever, I wasn't given a vehicle walk around the check its condition, nor was a given a sort of familiarisation of the vehicle by staff. I was simply given the keys and told to return it with a full tank of fuel. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANTONY - 11 September 2025
" Lied to about level of cover and now refusing to resolve. Seems like a bit of a money maker where you book through somewhere like Auto Europe and pay for full cover, then when collecting Klass Wagen insist that the full cover does not cover all damage, meaning you have to pay again (Auto Europe closed as evening). We ended up paying more for the insurance than the cost of the car. Car was in poor condition, high mileage, worn with sun cream on the seats etc. "
" Lied to about level of cover and now refusing to resolve. Seems like a bit of a money maker where you book through somewhere like Auto Europe and pay for full cover, then when collecting Klass Wagen insist that the full cover does not cover all damage, meaning you have to pay again (Auto Europe closed as evening). We ended up paying more for the insurance than the cost of the car. Car was in poor condition, high mileage, worn with sun cream on the seats etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by GARY - 11 September 2025
" See above "
" The pick up was the the worst 2 hours not enough staff considering the knew they had a large volume of pick ups the generally were good and drop of was good just 2 hours of waiting for pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID - 11 September 2025
" All went well until returned car and got blamed for minor marks "
" Car had loads of little marks here and there which did not detract from hire but upon return blamed me for loads of other little marks which we know was not caused by us. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 11 September 2025
" I don't have any problems with Auto Europe-in fact I am returning to Faro on Tuesday to pick up a vehicle which I have rented through Auto Europe. "
" Disappointed with this rental-nobody checked it with me before leaving the premises which was followed by an email with a document showing that the staff member issuing me the vehicle with his signature on it and a list of damage but without my signature on the document agreeing with the damage. The car had a dent, scratches or damage to almost every panel on this vehicle. I regularly rent vehicles from Guerin/Enterprise but the appearance of this vehicle was poor. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PAUL - 11 September 2025
" See above. I paid Auto Europe for car hire but was hit by unexpected charges by ok mobility. "
" Without any warning Ok mobility charged my credit card over £100 for hidden charges. This included payment for a hybrid... I didn't book a hybrid!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DAVID - 09 September 2025
" Easy and efficient "
" Very good and helpful staff members on the counter when we picked up the vehicles. They spoke good English and made the process very easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 09 September 2025
" The staff, manager mainly didn't even knowledge the fact that i have children with me, they didn't call me a taxi or try to help in any way he was rude and insensitive so not recommended ok mobility to anyone i know "
" Staff not very helpful at all, didn't even tried to help or find a different solution definitely not using they service anymore "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by GERARD - 09 September 2025
" If recommending firms with these type of conditions no good for me. "
" Wanting a very big deposit but not accepting all credit cards is very poor. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOAQUIM - 09 September 2025
" Is very easy to book a car online using Auto Europe. "
" Last 2 times my experience with Centauro weren't the best. This last one in August they told us the credit card wasn't working, but I don't know if was my credit card or were the MB machines. Because they had 3 machines and just one , they told me , was working. After spend more than 30 minutes trying solve the situation, they told us to pay an insurance of 220 euros or so, but in this case they accepted the debit card. And was the way to get the car. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAREL - 09 September 2025
" I am happy with the company, have good experience. Good time for pick car, return car back was easy. "
" I am happy with Goldcar, have good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by NEIL - 09 September 2025
" Tried to contact Auto Europe to discuss the extra charges from Avis. I was advised that there is no person I can contact. They will speak to me to make a booking, but not when it goes wrong. I should have known!! "
" Billed for extra charges I did not agree to, or have explained what they are "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 4
FARO, PT - Reviewed by GUY - 09 September 2025
" Thank you! "
" Great service from Goldcar as always, no issues whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PAUL - 08 September 2025
" Basic rental price was fine. Additional insurance was a rip-off. "
" They hadn't filled the screenwash bottle. Got charged 4X the rental for insurance. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by HUMBERTO - 08 September 2025
" 1. Please get staff that really wants to work in this and with customer service, 2. Get someone in charge to monitor car deliveries, 3. Try to change the check in method, clearly not working properly. 4. Working in a way that you can provide the car that is booked and paid for, the all experience was really bad. "
" We are GOLDCAR clients for sometime, especial at Faro Airport, but this time went to Lisbon and was an absolute chaos. Doesn't make any sense, taking the ticket to make the contract in one building with a few counters waiting an hour or so and when is your turn you're redirect to another counter in another building. Did not happened with us specifically but with other families with young children and loads of bags, just awful, no empathy what so ever. On arrival, we had 18 people waiting to be checked in. We have to wait more than an hour only to make the contract. The staff member at the counter was polite and quick to answer any questions but unfortunately after waiting an hour for this, they did not have the car that we had booked, so they have to give us another one (upgraded- not much) that we could choose. After that we went to collect the car in another building, first floor of car park. Over there we were asked at least 3 to 4 times by different members of staff what was the contract number to get the car. In the end, when finally the car arrives driven by a member of staff, surprise, we had another member of staff, with his headphones around the head getting a lift to reach his destination that was exactly the place that we were waiting for the car. To finish, the interior of the car was dirty, full of dust. Not happy at all with, GOLDCAR service and staff at Lisbon Airport. A shame for an old car rental name which is not the most cheapest one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
FARO, PT - Reviewed by VIRESH - 08 September 2025
" Easy to deal with "
" friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 08 September 2025
" I am not impressed with your recommendation of Tangerine Car Rental. "
" We Are in dispute with a charge for supposed damage and I have provided video evidence of the vehicle having no damage. when left at Faro airport. I have since had no contact and don't read or reply to my emails. If you can help in any way it would be appreciated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 07 September 2025
" Car cost £40 more than shuttle transfers, bargain. "
" Great service at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 07 September 2025
" Pros, are the opening hours which facilitate the avoidance of out of hours charging. Negatives are the poor communication skills which only add to the frustration when seeing "priority" customers jump the queue..Not a good look "
" I didn't realise, when booking through an agent 3rd party I would be treated as a second class citizen. That feeling shouldn't happen to anyone. It is the first, and hopefully last time that I get segregated.......unless you want to become the Ryanair of car rental. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAUL - 06 September 2025
" Regular customer easy service "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JACK - 06 September 2025
" I would not use Goldcar again "
" They made passive aggressive threats to force us into buying the additional cover which was almost double the price we paid for the total car hire already. We are also still waiting on the refundable deposits for fuel and tolls and haven't heard anything on this. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by JULIAN - 06 September 2025
" All good. "
" It was a very smooth pick up and drop off process. Good car and very happy to recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUSTIN - 06 September 2025
" experience of what? "
" It was Eurocar not Keddy. Queued for an hour to collect car. car had no air con in rear. No one there at drop off (although it was very early) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by GEORGINA - 05 September 2025
" Excellent. Great staff at the airport, thank you "
" Really great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 05 September 2025
" N/A "
" I stayed from 10:00 to 15:10 to pick up the car and it wasn't the car I requested. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
FARO, PT - Reviewed by ARJUN BHARAT - 05 September 2025
" Overall great "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by SHARON - 05 September 2025
" Auto Europe should be checking the information the rental companies give them is correct and should have supplied a suitable number for customers to contact the rental companies. You should also check feedback from customers about the service these companies give. "
" The pick up details were not outlined on the voucher, but on the main email sent when initially booked and hence we didn't take the email with us and KlassWagen had no signage we walked around for over an hour looking but hence were unable to collect a car. However we are glad we didn't as we discovered that KlassWagen had a very bad reputation for handling customers. By the way we did try contacting them directly when at the airport, but their number on THEIR website was not a valid number we rang it a couple of times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by AGNIESZKA - 04 September 2025
" Staff was really friendly. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 03 September 2025
" The rental office is not located at the airport. Despite having all the required documentation, the checking in process took the best part of an hour. Lastly, it seems to always be the case with deposits placed at Car Rental offices, that getting the appropriate sums returned are subject to unnecessary hassle (and as yet not repaid) "
" I am still awaiting the return of the difference from my deposit on the transponder/toll charges, to the amount I actually used whilst in Portugal I have a receipt for my deposit of 150€. Would appreciate any support you can provide, to have Tangerine return the difference. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JORGE - 03 September 2025
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 03 September 2025
" I found Auto Europe to provide a good service but unfortunately my experience was spoiled by the actual car rental company's behaviour. I hope Auto Europe delists them. "
" I have hired cars for years so I am used to the hard sell of additional insurance from the rental company at premium prices and most of their other tricks but what I experienced with Klass Wagen wasn't the normal pressure sales there was a genuine attempt to defraud. The cars they supply are in good condition but are far from new with plenty of scratches. The car I received I was fine with but it did have in excess of a hundred scratches/blemishes ranging in size from barely visible to moderate. They tell you to photo the car before you leave which we did. When we returned the car a guy checks around it comparing it to a piece of paper that can't possibly list every scratch already on this car. He then informed us that there were new scratches and we needed to pay for them. I knew I hadn't scratched the car so asked him to point out the ones he believed were new. He showed me a couple of the smallest and hardest to see marks which were in places most unlikely to be photographed by us. After sifting through many photos and significantly zooming in we proved to him that the scratches were already there. He argued for a bit and then backed down before saying he had found another one. I asked him if this was going to continue until he finally found a scratch I didn't have a photo of? He then tried to close his deal by saying okay I will do you a favour and only charge you for the one scratch. I advised him he wasn't getting a penny from me and he finally backed down. The pressure from the guy was immense and I am in no doubt that this was a deliberate strategy to defraud me and extract money. After checking reviews it seems like a deliberate tactic used frequently. I stood my ground but I suspect many cave in and pay up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by GAVIN - 03 September 2025
" Only downside was the 15 minute journey to the airport from the off airport site and the 20 min wait for the driver, but worth it for the value for money "
" Cheap. Nice A class Merc, with a few scratches agreed at start of rental. Have to bring car back clean or pay for cleaning - either €15 upfront or €25 on return, but this ok as rental cost was cheap. They did block over €2k for not taking Excess cover which seems a lot but returned it OK at end "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by WILLIAM - 02 September 2025
" Always straightforward with AE. Fast credit when cancelling advance hire. "
" Swift pick up and return Minimal shuttle wait "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 02 September 2025
" Use again without hesitation. "
" No issues, all went smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 01 September 2025
" Need to make the insurance clear as you are misinforming customers when selling this "
" I was informed the extra insurance I bought with auto Europe did not give me full protection. Also they tried to claim damages/marks on the car return which were already there when I hired "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PORTO, PT - Reviewed by STELLA - 31 August 2025
" See above "
" Very lovely staff. Efficient and courteous. Great service. However, I chose auto europe as I thought their counter was at the terminal (as advertised in the price comparison website) instead of having to find the shuttle van outside terminal which added a layer of confusion. Despite inputting my arrival time I was also charged surcharge for out of office hours - this should have been made explicit as I would have avoided booking or asked my flight. Finally an extra charge for crossing the border into Spain was unexpected (although it was there in the small print). It had been 6 years since last booking car hire and this extra cost was new to us. I didn't realise that auto Europe had sub contracted to tangerine - realising this might have changed my mind. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 30 August 2025
" all good "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 30 August 2025
" All went really smoothly throughout the process "
" Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEVEN - 28 August 2025
" Really bad hard sell of additional insurance by Sixt. "
" There was a very hard sell on additional insurance including a number of lies told by the agent about this. I was not impressed. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by NICHOLAS - 28 August 2025
" very smooth apart from the charges by the hire company after return. "
" I have card charges after the return of the vehicle and they are not providing evidence of the reason. I have waited two weeks now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 27 August 2025
" Overall good, the only disappointing thing was the amount of marks and scratches on the car. Yes they were recorded but you could ending up getting charged if they missed some of them. Overall a 8/9 out of 10 would be fair score. "
" We couldn't find our collection point from outside the airport. No issue during registration, the car had a huge amount of marks on the car, these were highlighted and recorded on the sheet the car was t clean outside or inside the car. We ended up washing the car during the week we had it. No issues returning the car, they checked everything and cleared my card before we left.i made them aware of the this. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by HARRISON - 27 August 2025
" I have made an official complaint and am waiting for a response. "
" Disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LISBON, PT - Reviewed by PEDRO - 27 August 2025
" All in all, every good. "
" Great service by the team and we were upgraded as our class car was not ready. The only negative and it is a small thing is that we had to wait 15 minutes on returning the car as there were not enough spaces in the return bay for us to enter, so we and one other car had to wait before space became available but the staff were apologetic about the wait. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICARDO - 27 August 2025
" As above. Credit cards payments available MUST be made available at time of booking not after booking confirmation. Also cars displayed on booking options are higher grade car than what we get at the agency. Usually smaller version of SUV or compact cars with low specs. A Peugeot 3008 displayed on website and the similar was aVW Taigo the smaller SUV in the market. Hardly fit the luggage "
" No communication on Amex not being accepted at the agency despite having paid with Amex for the booking. It is clearly a loophole to allow customers to be charged at destination for extra insurance. Not even wives credit cards could have been used all matters to charge more to customers. If Amex can't be used this must be clear on the options of cars or rental places available so customers can make a decision on who to book. I will not use auto Europe again. I was charged an extra €350 to be able to rent a car and had no other option. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 27 August 2025
" Generally positive. "
" Easy collection and drop off. More information would have helped with getting the transfer from the airport. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by HARRIET - 27 August 2025
" I have no issue with Auto Europe but I would NEVER EVER use Goldcar again "
" Firstly we had to wait two hours to collect the car. the car was dirty, battered and smelt the car was old, with over 103,000 KM on the clock the tyre pressure warning light was on when we collected it, after we pumped them up the warning light still didn't go off the oil light came on after a few days the tracking was off the whole car shook once you got to 90kmh the hand brake failed twice, the second time with my baby granddaughter in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by SIMON - 27 August 2025
" As above "
" At counter collection at Hertz - staff member was a little unfriendly, and also proposed we take extra insurance, which we understood we had purchased fully when we booked the car. Lots of dents on the car, and the drop off was quick but chaotic, and again no hello, or thank you from the staff - a little unfriendly "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by CHRIS - 27 August 2025
" Great experience checking in and out "
" All went smoothly, no unexpected add ons as we had experienced with another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ZSOLT - 26 August 2025
" Easy process to rent a car and competitive prices "
" SIXT Lisbon airport made 2 authorizations for the same rental and later refused to help with it. I still have a rental deposit blocked on my card. Their customer service was not helpful at all. Very disappointing "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEWART - 26 August 2025
" Staff were great and very helpful Would recommend using and I'll be using them again I want to book for next year any special deals for re booking "
" Surprise was fab would like to book again For next year please contact me with any offers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROSS - 26 August 2025
" Will certainly book with Guerin or enterprise again,could not have been better. "
" Staff were great, helped with efficient computerised screen check in. Had to return to airport to collect delayed luggage, they let me park in their car return area in the shade "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 26 August 2025
" We have used klasswagon before and not had any issues. Now we will steer clear and I suggest your company does the same. "
" The rep wouldn't accept my credit card because it had my initial for my first name instead of my full name. This was despite showing him the card number was exactly the same as the one made for the booking. After 30 mins and me having to go into my internet bank account and prove my details showing him personal details he should not be looking at he begrudgingly accepted my card. We have been hiring cars in Portugal for many years using the same credit card. We have NEVER had an issue. It was disgraceful and obviously a tactic to get us to buy their insurance even though we have our own excess policy. When we received the car there were at least 50 plus small scratches on the paintwork even though only 10 were marked on the paperwork. We had to spend 30 mins photographing every single one which is just as well as on return they wanted a photo of one of the scratches even though it was one which was marked on the paperwork. If we hadn't have had the photos they would have ripped us off. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by IAN - 26 August 2025
" Average "
" Rather old car with fairly high mileage "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by DAVID - 26 August 2025
" We had a 2hr wait on arrival at the airport terminal for collection. Completely unacceptable considering car was pre-booked for a specific time. "
" We had a 2hr wait on arrival at the airport terminal for collection. Completely unacceptable considering car was pre-booked for a specific time. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PORTO, PT - Reviewed by AMERICO - 26 August 2025
" Would be more honest if you explain that the insurance mentioned that is not fully covered, as I have to buy another fully comprehensive insurance, costing as much as the rental of the car "
" Would be more honest if you explain that the insurance mentioned that is not fully covered, as I have to buy another fully comprehensive insurance, costing as much as the rental of the car "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PONTA DELGADA, PT - Reviewed by PETER - 25 August 2025
" Speedy and efficient "
" Speedy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MATTHEW - 25 August 2025
" All in all very positive. "
" Overall very good, only negatives being they were quite pushy trying to sell the enhanced insurance cover & also the damage charges are incredibly high. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CHRISTOPHER - 23 August 2025
" See above - I felt ripped off "
" I was very annoyed at being stung for £180 when picking up the car because I was driving into Spain "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by HAYLEY - 23 August 2025
" We will actively try and make all future bookings through DOH/Movida in future "
" The pick up went exactly as expected as well as the drop off, all staff were lovely, notable Martha who we met at the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TAVIT - 23 August 2025
" Auto Europe didn't give us information how o find OK MOBILITY and that wasted loads of our time and frustrated us. "
" It's ok value for money. The people at the desk are not fast enough and not very polite. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by SIMON - 22 August 2025
" Overall I was satisfied with the rental, the staff were friendly and helpful. "
" The instructions for returning the vehicle were misleading. It took quite a while to determine where the drop off location was. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FRANCIS - 21 August 2025
" Overall it was a good experience but the depot was quite a distance from the airport "
" It was a bit further to the depot than I thought... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by COLIN - 21 August 2025
" You are fronting Klass Wagen and are therefore ultimately responsible for our experience. "
" Although we followed all the upfront recommended actions to ensure a speedy collection, the actual experience ended up being a very lengthy process, a 40 minute wait just to be seen is not acceptable after a long days travel. We found their tactics for using their insurance possibly fraudulent - at least they would be in the UK. A miss-selling legal case waiting to happen "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LISBON, PT - Reviewed by CLIFFORD - 21 August 2025
" Very straightforward "
" Very good experience. The only real downside was the wait for the shuttle bus to and from the airport. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 20 August 2025
" Disappointing and will not use again. It reiterates the numerous of poor reviews that was shown online. I will take this matter further- not acceptable. "
" I returned the car in perfect condition in the early hours of the 15th August. Received no confirmation of a vehicle check, and there has been a charge on my credit card for no reason at all, with no explanation. I am waiting on a response to this matter. Very poor service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 20 August 2025
" Online ordering was easy, unfortunately vendor was poor "
" First car collection took over 1 hour. Car had to be returned as it had an issue with the tyre. 2nd replacement car - which I had to collect back from the airport, losing 1.2 a day of my holiday. 2nf car was covered in dents, too many to note - but its my responsibility to log all of them and to note them all down. Upon return of the 2nd vehicle, which again had a tyre pressure issue, "an additional" minor scuff to a plastic wheel-cap was noted which I was then advised I would be charged for its repair. Poor service all around "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by RACHEL - 20 August 2025
" N/A "
" Very nice staff all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WAYNE - 20 August 2025
" Pickup could have been a bit quicker. "
" Very good, wait time was acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALEXANDRA - 19 August 2025
" The service was good and efficient yet the condition of the car could have been better. "
" The car had a high number of dents and scrapes. There was also an oil change required warning light which we were told to ignore. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by SERGIO - 19 August 2025
" 1. Enforce Transparent Insurance Policies Clarify third-party coverage: Ensure Klass Wagen staff respect insurance purchased through Auto Europe and stop undermining its validity. Pre-arrival briefing: Auto Europe could send a clear summary of what insurance is included, what's optional, and what to expect at pickup. Cap excess amounts: Advocate for more reasonable excess fees or offer capped excess options directly through Auto Europe. Express check-in limitations: Highlight that Klass Wagen's online express check-in process requires purchasing their insurance, limiting usability for customers with third-party coverage. 2. Monitor and Train Partner Staff Mystery audits: Conduct regular mystery shopper audits to assess pressure tactics and compliance with ethical standards. Staff training: Require Klass Wagen to train staff in respectful upselling, not fear-based persuasion. Penalty for misconduct: Introduce consequences for repeated complaints, including delisting or reduced visibility on Auto Europe's platform. 3. Improve Booking Transparency Highlight debit card policies: Make it crystal clear if debit card users will face extra charges or insurance requirements. Show real costs upfront: Include all mandatory fees (e.g. Via Verde, cleaning, tolls) in the quote to avoid surprise charges. Vehicle condition guarantee: Push for minimum standards on vehicle age and condition, especially when customers report receiving scratched or high-mileage cars. 4. Offer a "Trusted Partner" Tier Create a badge system for rental companies that consistently meet customer satisfaction benchmarks. Klass Wagen could earn back trust by meeting criteria like fair insurance practices, fast check-in, and clean vehicles. "
" Disappointing pressure tactics at pickup When collecting the car from KLASS WAGEN, I was met with intense pressure to purchase their own excess & insurance. The staff were extremely persuasive -- using tactics that felt more like intimidation than information. They repeatedly emphasized the high excess, described worst-case scenarios in alarming detail, and made it seem almost reckless not to buy their coverage, despite me already having valid insurance. It felt less like a choice and more like coercion. The excess itself is unreasonably high, which only adds to the pressure. I understand upselling is part of the business, but this approach crosses a line. Sadly, it left a sour impression on what should have been a straightforward rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALARD - 19 August 2025
" More details on where to go for the meet and greet - very unclear and gave up trying to find it. "
" "Meet and greet" was not visible at the airport, no details on where to go, got a taxi to the offsite location. First vehicle provided the aircon didn't work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by MATTHEW - 18 August 2025
" I'm not sure if I'd recommend Auto Europe. You work with crooks like Klass Wagen - that's not a good look. We've reported them to the police, tourism board & consumer protection agency. You should drop them immediately. Do that and I'll recommend you to friends. "
" They are the worst car-hire firm I've dealt with in 40+ years of global travel. In fact, they're more of a criminal enterprise than a car-hire firm. Their scam is to either cajole you into taking out extra insurance or invent ways to keep their HUGE damages deposit. We experienced the latter. But we're not alone. The REAL reviews on Trip Advisor, Trustpilot, Google, Reddit etc are full of stories of phantom damage, cleaning fees, rubbish cars, dodgy contracts & stunning rudeness. This firm should be shut down. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLARE - 18 August 2025
" I cannot fault Auto Europe for their.costumer service..Very attentive, easily accessible, .even abroad. So helpful and followed. up with email. They were so helpful in a.stressful. situation. "
" Horrendous. The service. at Goldcar does not match what Auto Europe. Offer. Lots of additional.costs,.asked for terms and conditions in English as didn't understand what the extra €500 + was for. Needed to pick my daughter up from Spain airport to bring straight back to Portugal, would have had to pay £300, it was. cheaper for her to fly from Seville, to Lisbon and then Faro . Wanted to add an additional driver for two days as my dad came to visit but was told had to add for the full rental. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by THOMAS - 17 August 2025
" I felt that Autoeurope should have done more to warn me that a new credit card with a higher limit might be needed. One customer had been warned by their tour operator and had prepared for this. Others had also not been warned and were pretty angry also. I have used Autoeurope for quite a while but I'm afraid thats probably the last time "
" Vehicle good. Hire cost good. Hard sell of insurance predicable and irritating. Incredibly high credit card deposit lead to my card provider rejecting the transaction which meant I was forced to buy the additional insurance which was more than the rental cost. I have separate excess insurance to try and avoid this so it was a very frustrating and expensive experience. The Klasswagen staff almost seemed to predict that the card would be rejected so it almost felt like a well worked strategy to get customers to have to fork out. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICHOLAS - 17 August 2025
" Awful. "
" Pick-up is fully self-service. Even though there was an extremely helpful lady in the pick-up office, it was an utterly baffling experience. Vehicle inspection at drop-off was utterly ridiculous. It was like he was inspecting a £200,000 Lamborghini. I'd sooner get the bus than rent from Guerin again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by NEERAJ - 16 August 2025
" Good process "
" Very good but are charging for a damaged number plate that the evidence shows was damaged on pick up. I have not had any response from the email yet, which is disappointing "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by RUSSELL - 15 August 2025
" No sympathy for my flight being late and unlucky still charged me £75 cancellations fee even though I never cancelled trust pilot next "
" You cancelled my rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by OSKAR - 15 August 2025
" all great "
" all great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SAMANTHA - 14 August 2025
" Good all round "
" Our Customer rep on arrival was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 14 August 2025
" As above Would think twice about goldcar motorway toll kit is mandatory they say - NOT what is written in your contract (which says it is optional) "
" lots of waiting for a car 30mins for paperwork sign up 60mins waiting for car chaotic due to excessive numbers chaos at drop off due to numbers too but it worked - just "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by BENJAMIN - 14 August 2025
" The experience of having the wrong spare tyre in the car was unacceptable and potentially very dangerous. I will bot be using this service again. "
" Our car got a puncture. We were told to use the spare tyre to get to a garage. The spare tyre did not fit our car leaving us with no way to get to the garage. This was unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by KEVIN - 13 August 2025
" All fairly straightforward booking collection and drop off , no issues good service "
" All very helpful staff, smooth all round service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by SEAN - 13 August 2025
" Very good service overall and would recommend. Polite and helpful staff and car was fairly new and in nice condition "
" All good but no screen wash water when collected. Return process was a little slow but it is the busy period! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by IAN - 13 August 2025
" SIXT staff were polite and courteous, inspector was really helpful when I pointed out existing damage on the car. He showed me images and a desription of the damage which made me comfortable taking the car with the damage. Lady at the checking desk was also very nice and apologetic about the additional insurance but I was charged 23 euros per day!!!! "
" At booking I opted to pay for complete insurance cover. When I arrived at the terminal I was told that I did not have this and had to pay £250 over and above the rental charge of £500. Everything else was fine but really disappointed at having to pay an additional charge when I had budgeted for my holiday. When you select complete cover you expect it to be just that! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by BEN - 12 August 2025
" Straightforward and fair "
" Quick, efficient, clear and fair "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PONTA DELGADA, PT - Reviewed by NEIL - 12 August 2025
" Thanks "
" Everything went well. Staff friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HENRY - 12 August 2025
" Frequent user of AutoEurope for well over a decade, have always had a good experience with AutoEurope. "
" At collection, hard sell of additional unwanted services (fuel pre-payment, tolls service) which were not clearly explained but did incur additional fees to the user. Then on collection, charged a usurious cleaning fee post handover with no notification. This is despite a clear sign-off provided by the person receiving the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by JOHN - 12 August 2025
" The queue and wait to pick up the car was disappointing. "
" The queue and wait to pick up the car was disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JILL - 12 August 2025
" easy service to use and would use again "
" It was brilliant. the transfer from the airport to the car hire place was seamless, the building was spacious enough for people to wait to hire the car and toilets were very helpful. A bit of a queue which is understandable for car hire but the staff were very friendly, efficient and knowledgeable and the lady who I dropped the car back to was also really lovely. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 12 August 2025
" Despite having full insurance with auto Europe, i was charged an extra £500 for insurance because i only had an Amex, they refused to accept my co drivers credit card because their name wasn't on the booking and they refused to change the name on the booking. It feels like a scam to me i called customer service and they basically said you should have read the small print. I said i thought the service was poor and i would reflect it in my review and the customer service agent said ' bring it on. As i said above it feels like a scam. Customers are hooked by a low cost offer and end up paying an over the top price for an old car and poor service. I will warn everyone I can about both of your companies "
" took nearly 1 hour to collect me from airport instruction on how to meet were poor Car was old and dirty with 63000km on clock petrol was 3/4 full sat nav was broken despite having full insuranec with auto europe, i was charged an extra £500 for insurance because i only had an amex, they refused to accept my co drivers credit card because their name wasnt on the booking and they refused to change the name on the booking. It feels like a scam to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by FERNANDO - 12 August 2025
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 12 August 2025
" As above on question 3. In regards to Auto Europe I can only highly recommend it! "
" As this was our first experience with Centauro, there are a couple of points worth mentioning: 1) There is no clear indication of where the transfer bus is located – so we decided to get a taxi as we were already late for the car pickup, which leads me to point 2 2) The Centauro office address on the car rental agreement is out of date, and they have left that office for over a year now. 3) When we arrived at Centauro, we were told there wasn't any cars available for the category we have purchased. So we have decided to wait, as they were offering a very low category car for us. Then the availability was just for an automatic car, which we declined. Then the car we were given had an accident in their car park and there weren't any cars available – which is the car reg we have the receipt for. We then asked what cars they had available to take straight away and they had a Renault Clio, which we decided to accept. I then asked what to do, since the category was below the one we had purchased on, and verbally they told us to return the car with half the deposit instead of full deposit. As we didn't have any written word on it, we returned the car with full deposit. 4) I have now received their final bill. They took 156€ initially for tolls and everything else, of which they only returned 38.58€ - they have charged us 17.42€ for excess amount (which is acceptable as this is for the tolls, via verde as they called it) and 100€ for deposit amount. Can someone please explain why I have been charged 100 € for deposit??? "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 11 August 2025
" Excellent service. "
" Excellent service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by STEPHEN - 11 August 2025
" Mentioned above "
" Dislike the heavy selling of no risk insurance on top of the rental 384 euro. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by GAVIN - 11 August 2025
" Great experience "
" Great . No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GERAINT - 10 August 2025
" Great value and great service "
" Excellent, friendly staff who went out of their way to help us and make it as smooth as possible - highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 10 August 2025
" See above, I wouldn't use the service again due to the pressure to pay more at collection "
" When I picked up the car, the staff talked me through the two types of contract. One where you book directly and another when you book through a 3rd party. I was told that I had to pay a mandatory €150 for tolls. I was also advised that if the vehicle wasn't returned exactly as it is, I'd have to pay more, unless I paid an additional €120 there and then. I wasn't informed of the toll charges and there were tactics designed to scare you paying more on collection. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAUL - 10 August 2025
" Excellent service "
" All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SEBASTIAN - 09 August 2025
" no happy "
" Car was not worthy the money what I paid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PORTO, PT - Reviewed by SYLVIA - 08 August 2025
" Please can I be contacted with an update on my complaint and confirmation of when I will receive the 150 euros minus the euros used. "
" I was told a few days and I am still waiting for the toll charges to be confirmed to return the remainder of the 150 euros. Unexpected charges for full insurance at the Tangerine office, in spite of paying extra before travel with Auto Europe for full insurance cover. No confirmation that my complaint is being handled by Auto Europe. I will have to chase this myself. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 08 August 2025
" Would have been useful to know exactly where to wait for their transport from the airport. "
" Very friendly and efficient staff. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DERMOT - 07 August 2025
" I've no issues with Auto Europe. Found a good deal on the car and full insurance coverage "
" I got the impression that they were trying very hard to find an excuse to charge me for damage. There were some light scratches on the roof that didn't show up well in my pictures from pick up and the guy at the drop off tried to blame me for them. They weren't recorded on the pick up damage from Klass Wagon. Also the spare wheel had been removed from the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by OWEN - 07 August 2025
" It made me on edge when driving so hardly used the car. "
" Over excessive damage to exterior of car, and they want a ridiculous deposit to cover excess unless you pay another £170. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LISBON, PT - Reviewed by STINE THON - 07 August 2025
" Took way too long to collect the car. There were not enough staff to service the amount of people. This should have been planned better. "
" There were over 60 people ahead of us in the line to collect the car. Took hours to receive the car! Use another service! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTO, PT - Reviewed by BRYAN - 07 August 2025
" All good with car hire, friendly staff and no hard sell on extra insurance. "
" Good service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DANIEL - 06 August 2025
" No parking when dropping off car as had to return the car before the office was open. Was changed a additional £375 for what? No comment on what this charge is for as no damage occurred during the rental of the vehicle "
" No parking when dropping off car as had to return the car before the office was open. Was changed a additional £375 for what? No comment on what this charge is for as no damage occurred during the rental of the vehicle "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RÚBEN - 06 August 2025
" Good value for money "
" Quick service and very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRANT - 06 August 2025
" Auto Europe were very good when we eventually got in touch the following day after picking the car up on Sunday however we tried contacting AE on Sunday but the call seemed to get through but then got cut off "
" Have already sent a complaint form in about Tangerine who basically stole €455 from us saying it's portuese extra taxes didn't have any issues with Auto Europe other than Tangerine tel no on the voucher didn't mention about the 00 you needed to contact them, we had a really bad experience with them they some guy called Dios was rude and got angry when told him all taxes had been paid but said we would not get the car without the extra non returnable money I wouldn't recommend Tangerine to anybody really bad experience just hope we get our money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TOBY - 06 August 2025
" I have been a huge supporter of auro-europe over the years, but you have paired up with a criminal and fraud based operator. I am very happy to discuss and offer evidence but Klass Wagen is a criminal organisation. "
" Staff actually admitted they were conducting fraud by highlighting dents and scrapes that were pre-recordered (in my case) and said they "did not care as we have 250 bookings a month". I refused to sign the delivery note as they were not prepared to show the remainder of the contract. at which point they said "we'd charge you an extra 10 days then". Then they refused us entry to their minibus so we had ot make our own way back to the airport. Unfortunately I booked with auto-europe as a regular traveller (Director of a tour operator) and now I will think twce as you have been tremendously let down by this operator. The car immediately before us had the same treatment, but signed as they had insurance direct with them as a supplier. Criminal, fraud action. I have all evidence and will be submitting a claim, which unfortuantely means that you may be co-defendent. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 05 August 2025
" No issues with auto Europe, just with Keddy who charged a crazy price for the car seats. "
" Charged me 220 euros for a child car seat and a child booster seat. I was expecting to pay around 50 euros max for each. The booster seat would only have cost £50 brand new! One of the seats was so old the instructions on how to fit had rubbed off. Had to wait 30 minutes for someone to come and help fit it. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 05 August 2025
" Car offered was initially far too small as we'd ordered an estate and was offered a small SUV. Got it switched to a Dacia Jogger which was awful "
" Didn't get the level of car we expected, ended up with a Dacia Jogger which was awful "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by MICHAEL - 05 August 2025
" Trouble free "
" No problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICHOLAS - 05 August 2025
" The meeting arrangements at the terminal could have been a bit clearer, but very good overall. "
" A little slow when picking up, everything else was very good (dropping off, transfers from/to airport). Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ADRIAN - 05 August 2025
" Good prices and value "
" We had to wait approx 15 mins for the shuttle bus which was not bad, when we dropped off there was no wait, The car was a lovely Mercedes A180 hybrid, no issues with drop off. Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 04 August 2025
" Thank you "
" I purchased the added protection with AE just before i went away. Surprice then said that i still needed added protection via themselves or be liable for over £2000 in costs if the vehicle was retuned damaged. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 04 August 2025
" Good competitive rate and overall good experience "
" Quick easy service, no hard sell to upgrade insurance and model of car was as booked . Cost to add second driver was only downside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANWEN - 04 August 2025
" Overall I was satisfied with the process- just as mentioned above some tips for the car hire place to improve the transfer experience for collection and drop off "
" Everything about the car and the hire procedure was well executed, the terms were clear, the staff friendly and helpful. The only downside was the quality of the shuttle service to the airport, as they don't run the shuttles to coincide with pickups or flights so you had to wait a while to be collected and phone them several times. Also as they are a budget and new car hire they are situated quite away from the airport terminal making the trip to and from the airport /car hire venue a little longer than you expect . This needs to be highlighted to customers so they can allow more time to do the drop off in order to arrive in a timely fashion for flights. The process for phoning north contacting the shuttle service was also not made very clear to the customer if booking through auto Europe - so I had to ask another car hire from desk about pick ups- Also it was a bit of a unorganised process of people waiting for the shuttle - ie not in order of arrival and some people who had dropped off later getting into the very small shuttle buses before others who had been waiting a long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 04 August 2025
" As above "
" There was no indication of where to get the shuttle bus at Lisbon airport. Luckily another car rental co helped out. The counter staff at the desk were very rude, unfriendly and unhelpful in collection. They were fine on return. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KARL - 03 August 2025
" Feel we were missold insurance / explanation of charges poor "
" Long wait on arrival to get mini bus - telephone number to ring if over 15mins incorrect number. Long wait on arrival to drive on location with 3 tired kids. Despite paying full insurance on booking via auto Europe, got told we needed drive on's insurance so feel we have paid twice for insurance. Car was great but we received no email from drive on with details of what we had paid / location for drop off. Have asked for emails to be forwarded again but still not had anything. Drop off and return to airport was smoother "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 02 August 2025
" As above "
" Grumpy desk staff, she couldn't raise a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by SEAN - 02 August 2025
" I only lowered my rating due to the experience I had with Drivalia and when looking at the reviews online of them I am surprised that Auto Europe are using them as the bad reviews go back months so this isn't a recent issue. Overall it spoiled the start of my holiday. "
" On arrival to pick up the car we waited over 1 hrs 30 mins before leaving with the vehicle. This is no fault of the staff other than there was not enough to handle the customers. Drivalia only had one lady at the desk and then she was eventually replaced by one gentleman. Each check in took a minimum of 20-25 minutes and there were 5 in front of us. The staff themselves were friendly and helpful just understaffed. Vehicle drop off was better but again just one lady dealing with everyone but it was fairly quick and no issues so happy with the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 01 August 2025
" Overall, not great. "
" Ridiculous charge to cross the border into Spain for no good reason, much more than other companies. Upon return of vehicle accused me of scratches, even though I pointed these exact scratches out when picking up the vehicle and the staff took loads of photos. When dropping off they didn't have these photos but luckily I took hundreds so could prove it. I would be very wary of this, and take lots of photos yourself - I can't help but think they try it on. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FARO, PT - Reviewed by JOAO - 01 August 2025
" Good, not great! "
" The representative at the counter was very pushy about selling the insurance package and which costs £300!! He was vey manipulative and tried to instigate fear so that he could invoice the insurance package "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 01 August 2025
" My flight was cancelled and I would not be able to take the car hire,I contacted yourselfs who were not very helpful and said I had to contact the local company direct.I did contact them and they were not helpful either,I had taken a 12 day hire charge and was more than prepared to have paid for a few days but they insisited the full 12 day charge although I would not be able to take car and notified them of.I also asked them to call me back again on several occassions which they di not do to discuss. "
" My flight was cancelled and I would not be able to take the car hire,I contacted yourselfs who were not very helpful and said I had to contact the local company direct.I did contact them and they were not helpful either,I had taken a 12 day hire charge and was more than prepared to have paid for a few days but they insisited the full 12 day charge although I would not be able to take car and notified them of.I also asked them to call me back again on several occassions which they di not do to discuss. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by CARLOS - 01 August 2025
" Mr Pedro was amazing helping me swap the dates of my rental and all was done with one single call. Thank you. "
" Quick to handover the cars and they keep things simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 31 July 2025
" Very satisfying experience. Highly recommended service. "
" Excellent service with Surprice. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 31 July 2025
" Booking through Auto Europe is very easy and clear. "
" The car provided initially was not up to standard, the air-con did not work and the engine was making a terrible noise. We had to take this back on the next morning to exchange it for a better one which wasted a lot of our holiday time! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLAIRE LINDA - 30 July 2025
" Cc "
" Long wait for shuttle and upon arrival at site the whole process was slow and uber slow upon departure "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by LEO - 30 July 2025
" Rip off merchants "
" When dropping veichle off charged 20 euro for microscopic amount of fuel, staff very unhelpful and carried on with own business "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by MALCOLM - 30 July 2025
" Excellent web site and best prices as always "
" Friendly and efficient staff. Smooth check out/in Well presented new cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 30 July 2025
" Very pleased with the transaction. Quick and tress free "
" excellent company, polite staff and well spoken. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 30 July 2025
" vs "
" It would be very helpful if customers were provided with a map of Faro Airport, particularly the location of the return area for the car. It was quite stressful navigating the airport! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 28 July 2025
" As i said above the behaviour of surpice on returning the badly scratched and damaged car was very suspect. "
" Car had numerous dents and scratches which i was told to take photos of. On returning car guy went straight to the back and identified a scratch. Ignored my disputes. Asked for money. I told them i had excess insurance they said i didnt. I have since received no email or confirmation. They also took a large pre auth on my credit card which i was unhappy with as i had paid for the accidental damage cover. I assume they just wanted me to pay cash over to them. I still have nonidea whether they were to charge me or not "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROSA - 27 July 2025
" Informing the local hire company (Ok Mobility) of the extra insurance I had purchased with you would be helpful as their upsell attempt was unnecessary and confusing. If I had bought it from them I would have been wasting my money. "
" Trying to sell me extra insurance which I had already purchased from Auto Europe was unnecessary and confusing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 27 July 2025
" Auto Europe's prices are competitive which is why we use them. The car itself, a Kia, was a substitute for the Ford Focus requested and was dreadful. Not the fault of any of the parties involved in the hire, just not a good car. "
" Nothing to comment on really. I presume Keddy the car, auto Europe handle the ordering and Europcar arrange handover and collection. I had no direct contact with Keddy and therefore have no feedback to give. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JENNIFER - 27 July 2025
" my opion may change if we get the refund swiftly but at the moment you owe me £179.00 "
" We have been overcharged on the booking as the Hertz rep would not accept that we had a free additional driver, and were also charged for auto toll which we expressly said we did not want. To date refunds have not been received. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 26 July 2025
" Generally good condition of car poor "
" Staff very good car poor condition mechanically and not very clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by ANDERS - 26 July 2025
" I have to go through a lot of trouble because of a error auto Europe made "
" Normally, you expect everyone to try finding a solution that works for everyone - not here! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by NICHOLAS - 25 July 2025
" Top marks for Auto Europe, not so sure about OK Mobility "
" The staff at the counter were pleasant and seemed efficient however the time to pick up the car was excessive although the queue was relatively short ie unsure why the check in process took so long ie was this the staff or a lengthy company process "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ANTONIO - 25 July 2025
" . "
" Easy booking , cheap and never disappoints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 24 July 2025
" Staff were all polite and efficient "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MOSTAFA - 24 July 2025
" Please contact me as Klasswagen said that they will deduct amounts from my deposit buy they never got in touch with me nor deducted anything yet. "
" Was given the car without it's registration documents and had a problem with the police because of that. Car had scratch on the back door that they are trying to make me liable for and mislead me to sign something on the ipad without showing me what I'm signing and hiding from the some of the contents that I am signing to then be surprised by receiving a document stating that I am happy for them to use my deposit which I never agreed to and never signed such document. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GLENN - 24 July 2025
" Have already recommended "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 23 July 2025
" As above "
" Was Dollar we thought, after traipsing up and down late at night with luggage turned out to be HERTZ! Car much smaller than expected although we knew it was "or similar " it wasn't, very claustrophobic inside, plastic overpowering, and looming over you from all sides, windows narrow slit like, couldn't see properly out rear window because of headrests, bleeping at you constantly when trying to find your way around it, before we could turn the bleeps off. A truly horrible LITTLE car. A Mitsubishi something or other "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
FARO, PT - Reviewed by DAVID - 23 July 2025
" Long wait to collect. Tatty car. Tried to blame for damage not caused. I will avoid Keddy going forwards. "
" Waited over 30mins in a queue collecting vehicle. Car had high mileage and a gearbox problem. At return the agent tried to blame us for damage already on the vehicle. Luckily I had photos and could prove this was already there (with many other marks). "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by ELLEN - 23 July 2025
" Terrible scam that resulted in us paying twice for insurance, making the rental more expensive than other more reputable brands. Regret choosing to save money via your deals that are clearly designed to trick and trap customers into paying extra with no choice. "
" Charged us full insurance cover despite us having paid for insurance as part of the rental package on your website. Felt like a scam and prior information at credit card credentials was not at all clear during the booking process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FARO, PT - Reviewed by DARYN - 22 July 2025
" Awful from start to finish "
" Hard sell on insurance - guaranteeing scratches and an unenjoyable holiday unless we bought €265 insurance. The car was in awful condition. The tracking was off and felt dangerous to drive. Only after we left the depot and in daylight did we notice one of the wheels was completely different to the other three. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ADAM - 22 July 2025
" Great booking online with excellent and competitive pricing. Good choice of vehicles. "
" Very helpful and courteous staff. Good location for car pickup and drop-off, 5 minute walk from airport arrivals terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARLOS - 22 July 2025
" Overall good experience booking with Auto Europe as I always use you for my car rental needs. "
" Speedy pickup and drop off; friendly attentive staff; first EVER rental Company to not try and sell me extras at counter. Only downside was off airport location with long walk to and from carpark drop-off point at Airport in hot conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 22 July 2025
" As per above feedback "
" Very helpful when we were stuck in security coming into Faro and reassured that the delay wasn't a problem. Very helpful on the checking in process and speedy confirmation that the vehicle has been returned as it left with a full tank of fuel and no damage. Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PATRICK - 21 July 2025
" All good, easy process, cheapest including an additional driver "
" All good, easy process, cheapest including an additional driver "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by LESTER - 21 July 2025
" As above. "
" Friendly at pick up and same at return. Would have improved speed if I was able to register passport and licence details prior to collection. Vehicle was nearly new (700 kms only) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 20 July 2025
" As above I will rebook again. "
" Very fast check in process and received keys to car within 15 minutes. Car what I booked, condition excellent and return process very fast. No complications. Very pleased with whole process. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 20 July 2025
" Great location to collect and drop off "
" Quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 20 July 2025
" Very poor return "
" My car was checked out with 65 dings / scratches, and checked back in the same. It was checked out clean and checked back as clean. The return agent charged me 25 euros for a car wash, or offered me to go out and find a car wash. 2 hours before my flight "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PONTA DELGADA, PT - Reviewed by ARTHUR - 19 July 2025
" I always use Auto Europe when I travel. With flights and hotels I prefer to book direct, but with cars, there is so much to go wrong and prices vary wildly. I can compare and choose what I feel the best with, and always know I can turn back to Auto Europe if I have any issues. "
" Extremely easy and car as stated. Happy customer :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CESAR - 19 July 2025
" They almost force you to by extra instead for a car in crap condition "
" The seats extremely dirty and the car matts were not fit for purpose, often folding and becoming dangerous to driving. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FARO, PT - Reviewed by HUMBERTO - 18 July 2025
" Very professionaly and reliable. "
" It was a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHARLES - 18 July 2025
" Have used Auto Europe now for the last 4 years and will continue to do so. "
" All great, did not order satnav but expected a new car to have it, as every other hire car had, so had to use apple play . Live and learn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIMOTHY - 18 July 2025
" Efficient "
" Collection took over 90 minutes as huge queue. And car wasn't ready after completing paper work "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ROBERT - 18 July 2025
" All in all pretty good. Didn't feel pressured. No forced attempts to upsell. Staff were genuine and friendly. "
" Better than most. More efficient than most. Friendly staff. Clean pick up . Decent shuttle. Good shuttle driver. Understaffed at pick up but staff tried hard to make experience decent . Would use again. Drop off was again understaffed but ok for time. Would appreciate having address for return /drop off office on the receipt. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALEX - 17 July 2025
" I'm very angry that. Guerrin would not assist me with this problem. They were more interested in the €480 sale that they were in customer service Disappointed that Autoeurope failed to intervene at the outset "
" I was duped into signing for insurance I did not want. When I pointed this out I was blanked by Guerrin's customer relations department. Looking on trust pilot I see that others have the same issues "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KAREL - 17 July 2025
" Nice car, friendly staff, not wasting time, very well done job. "
" For me worked very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 15 July 2025
" Vehicle required service. "
" EXSELLENT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by AMY ELISABETH - 15 July 2025
" As above "
" It took 3 hours of waiting to get the vehicle. Everyone collecting a vehicle had a similar wait time and it was not particularly busy but very poorly organised. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by GRACE - 14 July 2025
" Very poor experience. We were left stranded at the airport. Out of pocket and without a car "
" We were delayed. Number provided not correct and nobody turned up for collection "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MIKE - 14 July 2025
" Guerin were excellent "
" Guerin were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 14 July 2025
" See above "
" I made an initial rental in the UK for £129.25. This included the hire and an out of hours charge which I was aware of. There were then additional charges for tolls, insurance etc which I was also aware of. It is the Premium Station Surcharge of 34.86 Euros. I understand this is a location charge, see below. I was not told this was going to be charged either at the time of booking or when we picked the car up at the airport? The whole experience with EuropCar was really good. The booking, the staff at the airport desk, the staff on return etc. But this extra cost has left a sour taste in my mouth. It looks like a hidden charge and a bit of a tax that we should have been told about before we booked. You just called me and are now hiding behind terms and conditions "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 14 July 2025
" Smooth service from start to finish "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUIS VITOR - 14 July 2025
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 13 July 2025
" OK from autoeurope very poor from Thriffty "
" Car broke down, lied about time for recovery, had to get taxi to return to original pick up point where I expected a car ready, but they didn't even know about it. Lost 4 hours of my day and didn't even get an apology. Gave me an older car for rest of the hire. Tolls charges over several bills. Cannot wait for a final bill?? "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by BELINDA - 12 July 2025
" The booking was simple, but the company was so shady that I am not sure I can trust Autoeurope either. "
" This car rental company was probably the most scammy I have ever been to. The person at the counter told me that if I didn't purchase their insurance, then if I got pulled over by the police I would get a fine because I didn't have insurance. I argued with this and eventually they said that this wasn't true. Then they said that if I didn't get the insurance I would be liable for the full cost of the car, which again isn't true, I would just be liable for the excess. Then the damage report wasn't accurate and when I asked someone to review it they wouldn't, they said "just take some pictures now, because any scratches on the car when you get back, you will have to prove aren't you", which is surely the point of the damage report. Everyone felt really shady when I spoke to them, so I ended up refusing to take the car off the forecourt! The worst experience I have ever had with a car rental company!! The instructions for the pick up were also not very clear, but this got very overshadowed by the rest of the experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PEDRO - 10 July 2025
" Very pleased. Will use again. "
" Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 10 July 2025
" Would definitely use again "
" Easy pick up and very quick drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 09 July 2025
" think i would rather pay more for a better vehicle "
" car beat up. about 20 marks on it..not good for insurance purposes "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by NICHOLAS - 09 July 2025
" As stated previously being relieved of 411.88 Euros at the end of a holiday was interesting.. It's difficult to understand if this is a method of creating further revenue from customers that have no real means to dispute. I doubt very much if this money will go to fix the minor scratch and to replace the ' I ' from the QASHQAI name plate on the rear of the vehicle. As all vehicles are turned around and made available to other renters within hours. All scratches / dints and blemishes should be noted on the on the renters paperwork as a matter of practice and gives an element of trust that you are accepting a vehicle that is as honest as possible. In future I will take photos of every side of the vehicle and not accept it as is. I think this is a scheme to relieve renters of revenue, which I find despicable and very suspect. "
" Check in and pick up a breeze as the Guerin system had my details already from a previous hire, so this was 5 stars. The car itself was fine very clean inside and the body had a few scratches, mostly on the doors which I noted as they were pretty obvious. Its difficult to know if these scratches were noted on the Guerin system, when you accept the vehicle there is no formal hand over and walk around with a Guerin representative, you are just given the keys and told roughly the location. The hand back was interesting .. The car was fully fuelled and required a light inside valet, and a quick wash. The exterior walk around noted a minor paintwork scratch on the passenger side just below the tailgate boot, essentially high on the painted bumper. Almost could be missed as it was so minor, also a note was made that the 'I ' was missing from the 'QASHQAI' nameplate on the rear of the vehicle. No obvious traces of glue on the tailgate showing the 'I ' was missing. I strongly suspect that this was removed by the jet washing at the Guerin facility. Very frustrating as the hand back representatives know you have a limited time and the probably know you as the renter have limited possibilities, as they have your credit card. Whilst the hand back representative was professional in their manner, as the renter you are not in a good position, an easy way to be revived of 411.88 Euros. Which leaves a very nasty taste! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANTONY - 09 July 2025
" I always book with Autoeurope to ensure the best prices and best car for each different trip. "
" The bus is bright orange and easy to find. The drivers are very helpful with luggage and go straight away to the rental car facility. Check in is friendly and fast. Cars are in great condition and handover is excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDMUND GREGORY - 08 July 2025
" Closer Rentals exist but a good option and I thank you. "
" The wait at the airport for pick up was very long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by KEVIN - 07 July 2025
" None. "
" Hand over process could be better. I would have expected the agent to go over the existing damage noted on the handover document at collection so I could validate against the vehicle condition. Instead I was just asked to take a video of the car before I drove away. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 07 July 2025
" All in all very good except for check out which was very poor and we were told to video and photograph all the marks and damage on the car as if we did not we would be charged for it. They were very many marks and points of damage. Many were challenged on return and it was for us to prove that they were there when we collected the car. "
" Very easy access from departures/arrivals. Clean and fast office and staff. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by GRAHAM - 07 July 2025
" All good "
" Everything went smoothly as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETER - 07 July 2025
" A good experience with prompt service and a good car. Recommended "
" Fast service both to collect a return vehicle. 2025 vehicle (Mini Cooper) supplied with photo details off existing minor damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 06 July 2025
" Good, highly recommend "
" Great experience this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DOMENICO - 06 July 2025
" Good value and good service so i would recommend "
" The staff was very professional and overall the process was very fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 06 July 2025
" Nothing wrong with AutoEurope! "
" Second time with Surprice - still seems to be a lack of urgency to inspect vehicle on return. Once again I had to produce a photograph of damage taken when I picked up the vehicle. Luckily this photograph could be seen in detail. They always ask for the driver to take a video/pictures of the state of the vehicle on pick up but there is no shade so scratches etc do not show up in bright sunshine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 05 July 2025
" Nothing to add. "
" Drive on holidays is merged with MOVIDA and the only issue we experienced was that at the pick up point was that the "Drive on holidays" logo is not easily seen on the minibus, the MOVIDA logo is very prominent. It was only on the 3rd pass of the minibus that the driver called out the Drive on holidays name, which filled quickly. So, we had to wait till the 4th pass. Other than that the service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JOHN - 04 July 2025
" Everything as expected. "
" Everything as expected apart from not knowing exactly where to find the shuttle bus pickup, but on the whole all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WILLIAM - 03 July 2025
" The worst experience in 30+ years of hiring cars. "
" The worst experience ever. My wife experienced racism and discrimination by the Lisbon Airport counter staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GRAHAM - 03 July 2025
" Dreadful - will not under any circumstances- use again. "
" Shocking pick up experience. Hard sell on the insurance using scare stories. When paying the deposit on credit card - it was declined twice. I contacted my bank to find that there had been no attempt to take the deposit. There was also plenty of credit on my card. The assistant was unable to provide the card machine slip indicating why it had been refused. I asked for a further attempt but told my booked car had been cancelled and was no longer available. At this point I was complaining loudly and a car was found. Awful experience! I suspect that they ran out of available cars. Pretending to decline a card means that it's the customer fault - not the car hire company. The only saving grace for this firm was the staff who received the car on return. They were pleasant and listened to our pick up concerns. They apologised. I will never use KlassWagon again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by ANNE - 02 July 2025
" Easy as always and very competitive. That why I keep using you "
" It was actually Guerlain but it was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 01 July 2025
" overall a good experience "
" overall good however it did take well over an hour to get the bus and process the counter for pick up. Another shuttle bus would have been useful "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 30 June 2025
" See above "
" The car was in poor condition on collection which included 4 VERY flat tires. Didn't expect to have to deal with tyres on during my short trip. In addition, the infosystem was in german and despite spending a great deal of time trying to figure how to, I could not change it "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by ADAM - 30 June 2025
" always great value for money "
" quick to pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 29 June 2025
" Very good service just a bit of trek from airport to collection point mini bus "
" On arrival took a while to complete vehicle collection but good got a brand new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERALD - 27 June 2025
" As above "
" I was a bit concerned about the company being off terminal and having to wait for a shuttle bus, however it all went very smoothly and I would do it again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARTIN - 27 June 2025
" Details about the different insurance options should be made clear. "
" Collection of the car and the car itself were good. The staff were helpful. The problem was the cost of insurance. To get the excess to a reasonable amount (that is below 1500 euros) we had to pay 330 euros (in effect doubling the cost of the hire) to reduce the excess to 350 euros. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 27 June 2025
" Overall very happy "
" Really impressed with Car & Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 27 June 2025
" Pre booking through Auto Europe made pick up very easy "
" Easy and speedy pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDGAR M - 27 June 2025
" Due to the one attendant in Faro it makes the whole experience upsetting. I filmed the whole car on pick up ,but attendant wanted evidence of the under bumper.It was obvious he wanted to cheat me out of money. "
" Even though at the time I gave the service a 5 star I feel it needs to be - (minus) any star.I was happy they let it go...hence the high rating I gave them at the time. On return of the vehicle the attendant went straight to the rear left bumper and inspected the underneath of the bumper.It had a few surface scratches (not deep) as the rest of the bumper and he continued to ask for photographic evidence on the under bumper.He wanted to charge for damage as it was not listed.I mean the under bumper!!!!! It did not have a bump or deep cut .As I refuse to accept it ,he called his mananger and they spoke in their language (rude).The mananger indicated to let it go without even looking.I feel attendant was deliberately trying to scam me.I work in the motor trade and I know how things work with the accepting and delivery of cars. I do not trust this people and I would avoid ever using this company in faro. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 26 June 2025
" Auto Europe provided a quality service at a decent price. "
" very satisfied with all aspects of pick up and return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 25 June 2025
" All in all the car was full of bumps and scratches and the report didn't cover all the damage so the initial vehicle inspection was really important to do however this had to be done in the darkness. The interior of the car was well maintained and the guy that received the car back knew the car and it's damage really well so the return was no problem. Hardly used the car but a good experience as the return was no problem "
" Easy collection and drop off. Surprised at how the insurance cover wasn't explained in full before I collected the car. This really should be explained better during the booking process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by FRANK - 25 June 2025
" Dry competitive prices including offers. Easy to cancel and get a refund if a better price on website is available. "
" Always choose Guerin for Portugal car hire. Usually twice a year for the past number of years. Staff are efficient, helpful and polite. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by MARK - 24 June 2025
" Fast check in at the airport. Great customer service from the person that helped me. Covered everything in detail. The car was great, no issues at all. "
" Great customer service. Great car, simple and clear rental experience. All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRASER - 24 June 2025
" Used auto Europe twice now and both times hassle free. Best price and easy to get help before and I believe, although haven't required it, during and after hire. "
" Whole experience was hassle free, friendly staff, got choice of two great vehicles and automatic too when I only paid for manual! Easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAL - 24 June 2025
" Autoeurope is cool "
" Despite booking a premium car, we were given an old vehicle with 110,000 km on it, which failed to start the next day. We were forced to return to the airport to exchange it. When we refused, we were given a smaller car, but they refused to amend the contract, meaning our excess charge remained at the premium rate of 8,000 euros. Additionally, the staff attempted to upsell numerous options during the rental process. This experience was unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROBERT - 24 June 2025
" Avoid hiring cars. Use Uber, I found it cheaper and efficient!! "
" Couldn't hire the car due to my credit cards being lost at the airport. Not their fault but totally inflexible. Wouldn't use again as it's not the first time I've encountered problems with Avis. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 24 June 2025
" I've used Auto Europe previously and found them very easy to use. "
" Quick and easy to deal with and the car was in really good condition and very clean when we took it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 24 June 2025
" Very good as usual apart from paying for the toll box that wasn't fitted and is no longer necessary. "
" I paid for the toll box and discovered a few days later that there wasn't one fitted. On returning the car I was told you no longer pay for the motorway unless going to Lisbon. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EMILY - 24 June 2025
" Best price I found, allowed us to use europacar for less than gold car "
" No queue, nice waiting area, quick service, didn't try to sell excess insurance, great car, no damage, quick and easy drop off, 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 22 June 2025
" The cars are older but in good condition, and lots of small dents and scratches so don't have to worry about them being pristine- for the price were a good deal and did exactly what it said in the tin "
" The cars are older but in good condition, and lots of small dents and scratches so don't have to worry about them being pristine- for the price were a good deal and did exactly what it said in the tin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DONALD - 22 June 2025
" We have been renting cars in Portugal for forty years with mixed experiences. We had been using drive on holidays for five years three times a year.Its changed hands and is now Drive On. We will be using another Car Rental firm and a most likely another agent. "
" They know how we felt we were far from being happy with them. You know when you have been conned. I suggest in future they look all around the car not just go straight to where they know where the previous damage is.Even when a photo was taken of the damage at pick they don't want to know. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROBERT - 21 June 2025
" Sadly feel totally ripped off by Gold Car Hire. "
" I was encouraged by Gold sales rep to take out the additional insurance. I later realised 48 hrs later I didn't really require it. I drove all the way back to airport to ask them to remove it and refund. They were u able to as it was a contract although they practically insisted I take out the extra insurance. Bad customer service. Equally I stuck in sand at the beach on a forest track. When both myself and partner called emergency services for help separately there was no response. We called a local Nazare recovery company and it cost us an extra 70 euro. They should not be upselling additional insurance when it already exists in the first place. I felt so ripped off and will Never use Gold again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 21 June 2025
" No connection between you and these companies. No customer reqionistion. They don't tell you details. You don't count customers use . No bonus. No thank you no accounts available so they say. Just keep booking cars "
" Very good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GREGORY - 19 June 2025
" Never again "
" Awful experience never to be repeated. Took my money willingly enough and yet I am still waiting to receive anything other than attitude from them. Truly awful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by VINCENT - 18 June 2025
" First class from start to finish. Well manned reception. No waiting, friendly staff. Car in perfect condition. Really friendly return car check lady. Again, no waiting to get car checked in. Loved the car! (VW Taigo) "
" First class from start to finish. Well manned reception. No waiting, friendly staff. Car in perfect condition. Really friendly return car check lady. Again, no waiting to get car checked in. Loved the car! (VW Taigo) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 18 June 2025
" All good no problems at all "
" Counter staff very friendly and spoke good English,a bit away from airport but transfers very good "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by FRANCISCO XAVIER - 18 June 2025
" I been renting from you for over 18 years and you never let me down "
" Friendly staff and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 17 June 2025
" Efficient, car was brand new so that was a nice treat. Will book with auto Europe/Sixt again "
" Very busy collection office, queued for approx 40 mins. After that the paperwork was quick and the car was fantastic! Drop off was also busy but efficient and had no problems at all. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 June 2025
" Why sell me the 'extra cover' when it is seemingly pointless?! "
" I hired the vehicle with AE and paid for extra insurance cover totalling £75. I then arrived at Internatnl car hire and was told that the original extra cover I paid for was useless and I had to pay an extra £156 otherwise i couldnt take the car. I also dont understand why a car hire firm offering services to holiday makers is not open 24/7. it is only open from 8am till 8pm and if your flight is outside these hours you have to pay an extra €40 to check it in and then get a taxi from the desk to the airport. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARK - 17 June 2025
" Never had a problem - always use auto Europe to ger good deals. "
" Very efficient, no hard sell at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 16 June 2025
" I had used Klass Wagen previously without issues so perhaps this is a recent thing but I looked on a few social media sites after being (in my view) unfairly charged - as was my son in law - and I can see that our experience is very common, not a coincidence surely "
" We went as a family group so I hired (or rather paid since my son & son in law drove the other two cars) 3 cars. On return 2 of the 3 were 'found' to have damage - very minor damage - in places (one underneath the front another a tiny scratch on the plastic top of the door mirror) we had not video'd on pick up. I do not believe that was coincidence and I do not believe these defects ever get repaired so they can 'catch' the next hirer and this is a corrupt business model in operation, especially as the prices they charge are usurious. I have made a complaint to the Portuguese government as it seems they offer cheap prices to attract customers but this practise is their main income. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GEORGE - 16 June 2025
" Polite staff "
" Great. Easy. Not too hard sell for insurance like others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MOHAMMAD - 15 June 2025
" Had a great experience with Auto Europe, calling was easy staff very kind and quick to sort my queries. Sixth staff was unpleasant as he kept forcing us to pay extra, apparently to buy a basic cover with no excess as I would've had to pay excess if car was damaged BUT Auto Europe would've refunded me so I didn't need to pay Sixth extra afterall. Dropping the car was very easy and quick that Sixth staff was much better. Becareful when you pick up car use your initiative make you sure you have the voucher in front of you to use to EXPLAIN information to them. "
" It was very easy to book with Auto Europe, calls were answered extremely quickly. Really happy with their service. Sixth staff was trying to force us to pay extra on the desk but I had the voucher explaining i don't need to, it took a long time to sort it out, in the end I didn't pay extra, picked up the car and dropped it off which was so easy. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JONATHAN - 15 June 2025
" Friendly staff, amazing price for good quality car "
" On arrival, both the meeting instructions and the contact phone number for BeRent were incorrect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARETH - 14 June 2025
" Good service, the car was clean and in good condition "
" Good service, the car was clean and in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 14 June 2025
" Unexpected local charges where unexpected "
" The unexpected additional local extra charges where didapointing "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAULA - 12 June 2025
" I have emailed Europcar to make a complaint. I am awaiting a response. "
" We were given a battered and tatty Toyota Corolla. Had we not had elderly parents with us who were tired we would have not accepted this vehicle. The return report listed the numerous defects that the car had upon collection. Disgraceful. It even had a punctured tyre and a broken windscreen. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MARK - 12 June 2025
" Quick car collection and drop off, no hard sell for extra insurance etc. "
" Very efficient and very competitive pricing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by BRYAN - 12 June 2025
" Absolutely fantastic "
" A very easy collection on the day and staff were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GUILHERME - 11 June 2025
" Good value for money but too much time spent in the check-in and out process. Perhaps some tasks could be done on-line prior to checking in and out? "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by DUNCAN - 11 June 2025
" efficient and competitively priced "
" Extremely efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by NIGEL - 11 June 2025
" Very good "
" Excellent service. Friendly efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 10 June 2025
" I have used Auto Europe several times now and always had a good experience. "
" Great vaue for money and efficient organisation of pickup and drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by SLAWOMIR - 10 June 2025
" Not satisfy with this rental. Been charge extra for valeting car, even though only required standard floor hoovering. "
" Staff providing Misleading informations "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 10 June 2025
" Excellent all round "
" Their depot is off site but the pick up arrangements were very straightforward and the car was excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 10 June 2025
" On collecting the car, the car condition paper indicated multiple scratches and dents etc - so many it was not possible to verify and check them all. After driving for the first day or so, a tyre low pressure alarm came up. I re-inflated all tyres but alarm remained on. On returning the car the inspection guy said there was a new scratch on the drivers mirror. I definitely did not make the scratch but he reported it as though I did. It was so insignificant I had not even noticed it. He said I should explain it to their desk in T2. I went to do so, but desk had a massive queue and I could not wait as I had a flight to catch. Other than the above all fine. "
" On collecting the car, the car condition paper indicated multiple scratches and dents etc - so many it was not possible to verify and check them all. After driving for the first day or so, a tyre low pressure alarm came up. I re-inflated all tyres but alarm remained on. On returning the car the inspection guy said there was a new scratch on the drivers mirror. I definitely did not make the scratch but he reported it as though I did. It was so insignificant I had not even noticed it. He said I should explain it to their desk in T2. I went to do so, but desk had a massive queue and I could not wait as I had a flight to catch. Other than the above all fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PORTO, PT - Reviewed by DAVID - 10 June 2025
" Blamed for damage to parcelshelf i didn't do. "
" Very poor staff attitude. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 09 June 2025
" See above "
" From the time we arrived at the office to the time we finally got underway was approximately 1.5 hours. After doing paperwork it took another 30 minutes before a car was brought around to us. 2 other customers got their cars before us when they arrived after us. The car finally arrived and looked like it had been parked under a tree or bush for weeks. Covered in a lot of foliage and other mess. We then discovered that ants had made a nest in the roof trim where roof bars would go. This then took an age to sort out and was only resolved, we thought, when the decided to wash the car, which it needed anyway. Little did we know but that did not clear the ants out as we discovered the next morning. Considering we were an hour and a half away we could not be bothered to waste anymore time of our holiday. We will not be using that company again "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by KAREN - 08 June 2025
" We cancelled the car as this felt the safest thing to do as did another couple facing the same situation. I will never use Klass Wagon as they appear untrustworthy and dishonest. I will send an email to your customer service team regarding a refund. I am happy for you to telephone me if you would like further information regarding my bad experience. "
" I was intending on sending an email to your customer service dept with a complaint. I am appalled by Klass Wagon and their tactics in trying to coerce me into taking their extra insurance. Their veiled threats and disproportionate costings for any damage (600 euros per scratch over 1cm). There was an implication that should I choose not to pay an extra 220 euros then they would likely find a scratch on the car upon its return. When I assured the rep that I had already purchased excess insurance he was adamant that scratches were not covered despite having no knowledge of the policy I had taken out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by DANIEL - 07 June 2025
" All good "
" Terrible company and service. Very rude staff and impossible to contact during and after rental. Seem completely overwhelmed with having to deal with customers. Will never use again as am scarred for life "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by DANIEL - 07 June 2025
" No complaints "
" Very happy with the service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 06 June 2025
" As above. There was also a dent in the door which we asked to be captured on pick up but they did not so we had to email them to remind them to do this. "
" The staff were on another level aggressive in insisting we took extra insurance which we had already paid for. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MATTHEW - 06 June 2025
" Car was larger than we booked/expected but was fine. Very easy collection and drop off at Europcar. "
" Very pleased, great price, fast response time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KRISZTINA - 06 June 2025
" Everyone was kind and everything was perfect. "
" Everyone was kind and everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDRE - 06 June 2025
" I would definitely research the car hire provider more thoroughly next time. Their behaviour was appalling. "
" The staff were overly aggressive in trying to sell the insurance policy. We were told we would have to clean the car inside and out prior to bringing it back if we did not take out the policy. We were sent a long list of costs if anything were to be damaged in the car, including an €850 fee if a headlight was scratched. When we returned the car they tried to charge us for a dent that was there on collection which we only managed to prove because we made a lengthy video of the car condition. The staff would not authorise the return of the deposit until we had submitted a 5 star review on Trustpilot. Disgusting. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALISTAIR - 05 June 2025
" Ok "
" Very friendly and quick to process at arrival and departure. Ended up with a better car than I ordered as did my friend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AHMED - 04 June 2025
" I paid EUR 165 extra for their full damage and excess insurance cover. After driving the car for 6 days, they charged me EUR 70 for cleaning the car!! "
" I paid EUR 165 extra for their full damage and excess insurance cover. After driving the car for 6 days, they charged me EUR 70 for cleaning the car!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 04 June 2025
" No problems "
" All went well as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID - 03 June 2025
" For the record I very rarely give a 10, having worked in the quality discipline I always believe that quality is a journey and not an end point. I'm always nervous of using third party firms, but this one seemed to work ok. I have 2 further holidays planned and will be looking at Auto Europe for hire cars. this rental was reasonable value for money. "
" For the record I very rarely give a 10, having worked in the quality discipline I always believe that quality is a journey and not an end point. The rental was good, the car was good and well presented, took all our luggage and gave us a comfortable ride in the 500+kms we did around the island. The electronic machines at the airport rental site were time consuming and tedious, I am 71 years old and don't do electronics well. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 31 May 2025
" Overall very satisfied with the experience and would use again. No issues arose during booking, collection, during the hire or at drop off. "
" This was my first time using Guerin, the office was a short walk from the arrivals terminal which proved convenient. Staff were friendly and provided assistance in completing the booking at collection time. I had to call the customer service number during the rental to ask a simple question. The call was answered quickly. Drop was was painless and we quickly left to check in at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 31 May 2025
" . "
" Very disappointed. Given the hard sell for extras at counter. Very unaccomadating staff "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GUY - 30 May 2025
" I've lost track of the number of cars you've arranged for me over the years! An excellent (and very consistent) service all round, thank you. "
" Perfect experience, no issues at all. Collection & drop off were both super-smooth, with very little waiting around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 28 May 2025
" Waited to long to obtain the car. While driving service lights went on. Internet died several times that left us stranded. No tourist info or maps available. "
" Waited to long to obtain the car. The ways navigation system was put in but failed to operate. It often ceased to work and we were stranded several times. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 27 May 2025
" I have been using Autoeurope for many years and I cannot fault the service they provide. "
" Excellent check in and checkout. Staff were very pleasant an efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RONNIE - 27 May 2025
" Competative price and easy booking process, car received not as booked which was disappointing "
" No issues with the booking process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 27 May 2025
" all good. "
" All good. My only issue is I never received a closure email after returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 27 May 2025
" Good all round experience "
" Good all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 26 May 2025
" I wanted to ask about some of the procedures needed for this car, but before I could ask, the assistant he had gone and I had to work things out by trial and error. Not ideal or particularly safe. "
" Waited an hour to see someone and then had to push in. Very inefficient system. I booked comprehensive cover, but was told I needed more. Very stressful "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 25 May 2025
" All went smoothly. Just wish they could pick up and drop off closer to the terminal building. "
" Good quality, clean cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by TRACY - 24 May 2025
" Europcar are always my preferred company "
" Friendly & helpful staff. Easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 24 May 2025
" No problems, easy pick up & drop off "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by HUGO - 22 May 2025
" The experience was great for sure will rent from them again "
" Rental was quick and easy, the staff was very attentive, helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANTHONY - 21 May 2025
" Apart from the collection of the car the rest of the experience was great. "
" Dropping off the car was quick and easy so couldn't fault it. When picking up the car the lady was rude because I didn't want the full package of insurance as I had my own. She said I had to get it because it was illegal to drive without the extra insurance. So as you can imagine was the best of start to my holiday "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MR PAUL JOHN - 21 May 2025
" Not sure how this is different from '3' above! "
" Refreshing to use a car hire company that us not trying to rip you off. Clean car, efficient pick up and drop off. Friendly staff all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 21 May 2025
" All very good and friendly - no issues . "
" Car a bit tired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 21 May 2025
" Car pickup was away from the airport, but just a short minibus drive away. Smooth transfer, friendly staff. "
" Smooth throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 20 May 2025
" Terrible collection experience due to the number of lies presented by the agent, probably because we have our own insurance cover and did not wish to purchase any extras. Told we needed to upgrade to hire a T Roc? "
" Booked a VW T. Roc and told at reception it was not in my booked category?? Although it was on my Auto Europe booking copy ? Then presented with a multiple-scratched Fiat 500x as it was diesel I reluctantly accepted it, only to find on our journey it had no springs of note and had a terrible hard ride. Could not detect the kilometer reading? only visible Initially when ignition was turned on and over 149,000 Kilometers!!! The worst car we have ever hired in 50 years of visiting Portugal. In reception, the agent tried to sell a transponder for the toll! nor required in Algarve and recovery insurance for 99 euro, which should be covered with the basic hire. A very unpleasant experience. We have another booking in June with Keddy which we will probably cancel. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARIA - 20 May 2025
" Very efficient. "
" Counter staff Vinicius Vieira rude and arrogant. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by SIMON - 19 May 2025
" Very efficient "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 18 May 2025
" V good "
" V good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 17 May 2025
" Great "
" Absolutely great staff ,accommodating vehicle , but personally I have quite difficult to find the drop of office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by ASHLEY - 16 May 2025
" Pretty poor experience overall due to hidden charges and poor condition of vehicle. Will not be using again and will not be recommending either. "
" I thought I had paid for full insurance coverage before I left the UK, on collection of vehicle I felt pressured into paying an additional 154 euros by the staff member who dealt with us for more insurance cover plus an additional 150 euro for toll machine in the car, these were two additional charges I was not told about and was prepared for, when getting the car we both noticed that it was covered in dents and scratches. I will not be using Klass Wagen ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PAUL - 16 May 2025
" This experience was not a good one and we have paid a lot of money for 4 days car hire and insurance on a beat up vehicle. "
" This company would not accept the Credit card for the deposit. Furthermore I was absolutely horrified that they wanted £4000.00 as a deposi. We booked a VW T cross and ended up with a beat up Skoda estate. We then had to pay £160 for fully comp insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by IAN - 14 May 2025
" Good car hire from start to return Very friendly helpful staff at the pick up and drop off point. Lovely clean smooth automatic Ford Focus ST.eco Definitely use Dollar again. "
" Excellent deal on Ford Focus ST auto. Straight forward pick up Very clean and tidy car Map for car return is wrong You turn at the roundabout at faro airport boy the road before. Easy to return car at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUNIL - 13 May 2025
" we had a bad experience "
" had full insurance cover but had pay extra "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FLORES, PT - Reviewed by MARIA - 13 May 2025
" Excellent car and staff "
" Excellent car condition and staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAN - 12 May 2025
" I have already recommended to friends! "
" Great hire company to use - worth paying a bit more for the first rate service and free extra driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 12 May 2025
" Best company I ever come across, been renting cars with Autoeurope for over 12 years , it says it all. God 12 years! Getting old :-) "
" Don't like the vehicle pick up at guerin. You pick up the key from a drop box and have to check for scratches and dents yourself. And if your mobiles battery is flat you cannot ready the QR code to get the key. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 11 May 2025
" It looks to me like I was billed twice for the same hire and I would like Auto Europe to take up the matter with Klass Wagen. I will be following up if I hear nothing from this feedback. "
" Firstly there seemed to be a confusion about my booking.KW said they had two bookings in my name. They then started a booking document but didn't seem to have any of my details, address, phone numbers etc. so a long time to check in. When the invoice was sent to me it was for 294.40 Euros (£261.62). The £125.56 I had already paid to Auto Europe didn't feature and it looks like I paid over £390 for a one week hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by VIBHAKAR - 10 May 2025
" Great place to compare all options before hand. Would definitely use them again "
" Booked the car for 8 days before catching the flight. So we get to the counter in our pick up vehicle which is 30 minutes late and we wait for about 45 minutes to get to see someone at the counter. They try to heavily sell the extra add ons, by scaring us, and even when I said no, they don't take it and talk about it for 10 more minutes telling me how I need to be insured and it's illegal, just plainly trying to scare us for something that we've already paid for. Even the colleague joined in this fear mongering for which I had to push back really hard. I am not sure if it was because of the above but I booked an ev fiat 500 and they gave me a polo which has done 100,000kms and is scratched from all sides. It did drive well though but I wasn't expecting so many scratches and dent. During the drop off, we are greeted with by an extremely polite gentleman who almost makes the whole experience just back to normalit. He gives his I'd FAO-1978100180783 and I can easily say the pick up and drop off van driver along with the guy collecting the car were the best thing. Extremely smooth, quick and efficient. KlaasWagen also keep chasing me to give a good review even with calls afterwards and I don't think I'd have gotten an opportunity to review if I had said anything bad earlier,so be careful of the positive reviews but I have no evidence of that and could be completely wrong. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by EDWARD - 10 May 2025
" As above. "
" Friendly staff. Good car. BUT difficult to find location for drop-off. I had to ask 3 local villagers, before finding it. A local sketch map would have been nice. (I do not have GPS). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICIA - 09 May 2025
" Booking was easy but collecting car from Keddy / europcar was very slow with a huge queue "
" 1.5 hour wait to pick up car at Europcar counter. Very very slow "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CESAR - 08 May 2025
" Very good experience all around "
" Very good service from counter staff to the drop off friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 06 May 2025
" First class service from the young chap who served us, sorry I can't remember his name but would give him a 10+ for his service. "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AKASH - 06 May 2025
" Horrendous experience. The car rental company forced me to buy another insurance that cost me 280 additional pounds. "
" Horrendous experience. The car rental company forced me to buy another insurance that cost me 280 additional pounds. Even though I had a credit card with me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by CLIVE - 05 May 2025
" Very helpful representatives during the registration process. Easy to book the vehicle on line and a very seemless process for picking up the car and, ultimately, dropping it off. "
" Very helpful representatives during the registration process. Easy to book the vehicle on line and a very seemless process for picking up the car and, ultimately, dropping it off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GARETH - 04 May 2025
" Cheap but sometimes you get what you pay for. I wouldn't use Goldcar again. "
" I was informed I needed to have a credit card with at least 6 months validity. The agent said this condition was stated on the voucher - it wasn't. If I didn't have another credit card to use they would not have honoured the rental. I won't be using Goldcar again. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PORTO, PT - Reviewed by COLIN - 03 May 2025
" Choice of car and cost was very good "
" Car condition wasn't goodp "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAUL - 03 May 2025
" Remember to tell others about the fob text number Save people time and money "
" Great people but needed to have extra days hire ! Tried for 4 days ringing had to drive to the office 160km round trip. Said i should have text a number on the fob not ring ! But nobody told me that at the handover. Still i would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FLÁVIO GIL - 02 May 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 02 May 2025
" I rented scores if cars through Autoeurope and is extremely satisfied with the competitive rates and the excellent rental options and service. "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 01 May 2025
" SurPrice was charging a high security deposit which exceeded the available funds on my visa. They made it clear that if I didn't take out their 500euro insurance, they would classify me as a no show and that AutoEurope would automatically charge me again for another rental. When I rang customer service at AutoEurope, the woman I spoke with was horrible. Very condescending and didn't care at all or even pretend to try and help. It was an awful experience and I lost the full payment made. Leaving reviews on social media about SurPrice and AutoEurope to warn other consumers. "
" Awful service, dishonest and dodgy all around. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PORTO, PT - Reviewed by FABIO - 01 May 2025
" All went well. Happy returning customer. "
" Friendly staff, smooth process, good cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIAGO - 30 April 2025
" 24h support is inexistent as tried calling at 7pm on a Friday without any luck. Struggling to get assistance to get a full refund for my recent booking that had to be cancelled due to untrustworthy practices from the rental agency "
" Had to cancel the rental at the counter as the employee was trying to make me pay for cleaning fees without even taking the car out and tried several tactics to make me take out their full cover even though I had already paid for that with auto Europe. Not very happy with auto Europe now as I'm trying to get my money back for a booking I was forced to cancel at the counter because of fees that were not mentioned anywhere in the agreement and struggling to get help with this situation. Not use Klass Wagen ever again and seriously considering to stop using auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ERIC STANLEY - 30 April 2025
" Have used Guerin previously and will use again. Consistently good value. "
" Have used Guerin previously and will use again. Consistently good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 30 April 2025
" Easy to book and collect car etc plus great value "
" I ended up taking two cars back as they had faults ! Staff were excellent "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by CERI - 30 April 2025
" As above "
" If you really want some feedback about your operation, contact me directly via my email. I will be very happy to provide details, however, given your extremely poor record, I don't think I'll hear from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by HAYLEY - 27 April 2025
" The additional insurance was completely mis-sold and I was not made aware that auto Europe was just the broker until the booking voucher was received but by then I was unable to do anything about it as it was already booked "
" I paid for extra insurance with my booking but when I picked up the car I was told that as this was with the broker I had to either buy additional insurance through SurPrice or leave a deposit of £1,800 on my credit card. The whole point of me paying for the additional insurance when booking the car was so I wouldn't have to do this. I was completely unaware that I had booked through a broker! SurPrice check in lady was very rude and just kept saying I would have to take up issues with my broker. When I asked how I do this her response was 'I don't know'. VERY UNHELPFUL!!!! Therefore the additional insurance was very deceiving. She also asked if I wanted to buy the tolls machine to save money, so I did only to later find out that the tolls have been decommissioned so again this was mis-sold. Upon return of the car the man was looking for any little scratch to charge me for but luckily I had taken photos so could evidence these already existed when I picked the car up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by JONATHAN - 27 April 2025
" Good pick up and return "
" Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEHZAD - 27 April 2025
" Will definitely hire from them again. "
" Friendly, efficient, nice cars, and good value for money. Pick up instructions need to be clearer. We ended up calling them and the van was at the airport after 10 min, so it was OK. It's definitely good to hire from them, but it's best to call them as soon as you're out to arrange pick up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 27 April 2025
" Please see my comments above "
" This was my 5th car rental with Guerin in the space of a year. This car's aircon did not work but also i received 3 penalty notices before leaving for Portugal for unpaid tolls from 3 of the 4 previous contracts with them. I argued strongly with their customer services team as to the wholly unjust nature of the fines with a company called EPC but Guerin would not budge. I will never use Guerin again and I have told them so in no uncertain terms. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by KAREN - 27 April 2025
" Longstanding agency of choice. You were always competitive when we first shopped around - 20 years ago. Flexible and quick on contract changes. We used to get a discretionary discount based on 4-6 months rental a year. Shame this is no provision for loyalty. "
" The Drive On team at Faro Airport are always terrific. We go regularly (whenever they come out well in the AutoEurope tables) and they make a point of recognising us and making us welcome. It's an off airport bus ride but they are always efficient. They are flexible with the choice of cars and upgrade promptly if there's an issue. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICTOR - 26 April 2025
" The problem is not Auto Europe but your supplier Guerin , who potentially could give Auto Europe a bad reputation "
" It would be nice to be welcomed and assisted by fellow humans when arriving to collect the car. Instead a member of staff who seemed to be alone, referred me to a self check in machine and a credit card machine to block a possible insurance excess. Then I was referred to another unpleasant situation outside to collect the keys which again also came from some sort of a machine. It would be nice to deal with fellow human beings, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FARO, PT - Reviewed by KENNETH - 26 April 2025
" Good offers from autoeurope and easy to pick the hire company and car you want. No problems when picking up the car. "
" Keddy is just europcar! Europcar at Faro was brilliant, no issues with the car. They were fine we had our own extra excess insurance and didn't need their premium. They checked over the car with us when we left and when we returned. Very friendly and pretty quick. Deposit refunded the next day. Easy to walk to/from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILLIP - 24 April 2025
" Just easy allround with great service "
" Pick up clean and efficient. really nice people, and provided a free upgrade which was lovely mercedes car. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DENIS - 24 April 2025
" Auto Europe is a convenient way to hire for frequent hires "
" The car was full of scratches that were not on the rental document. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by SEAN - 24 April 2025
" They were very good, but I had a problem the car broke down on my way from Faro to Portimao? I sent a watsap message and phoned them 3 times only to get a voice message to tell me all staff are busy and will get back to me quickly which they did as the owner I think phoned me back but by this time the car was working again but I was told to bring the car back so i did and it broke down again but at least they changed my car and the next car I dod not have any problems with it and all the staff were excellent and the price was fantastic so aprt from the two breakdowns which were a problem with the battery everything else went well? "
" They were very good, but I had a problem the car broke down on my way from Faro to Portimao? I sent a watsap message and phoned them 3 times only to get a voice message to tell me all staff are busy and will get back to me quickly which they did as the owner I think phoned me back but by this time the car was working again but I was told to bring the car back so i did and it broke down again but at least they changed my car and the next car I dod not have any problems with it and all the staff were excellent and the price was fantastic so aprt from the two breakdowns which were a problem with the battery everything else went well? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by VANESSA - 24 April 2025
" Extremely expensive car hire. Do not go through Auto Europe. "
" I purchased extra full insurance from Auto Europe but was told at the counter desk that I was still liable for any damage. I had to purchase yet more insurance which was very expensive. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FATIMA MARIA - 23 April 2025
" Easy booking. "
" Collection and drop off was very smooth. Obviously they try to make you buy the extra insurance and petrol but it's their job really. Had a very early drop off and I was a bit worried they would be opening late but they were on time and very quick at receiving the car back. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PONTA DELGADA, PT - Reviewed by BRIAN - 22 April 2025
" Booking was easy - free extra driver is good. Very expensive for an automatic versus a manual. "
" Staff great, vehicle great. Two issues - AutoEurope instruction for pickup is not aligned with the supplier. 1. There are no signs anywhere - I asked the sixt counter and they told me go to a blue canopy outside and usually a car comes to pick customers up. Drive On indicated best to call their number and they will come pick you up. 2. They pick you up in a car - so we needed two trips to move us to the offsite location. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by NUNO - 22 April 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAREL - 21 April 2025
" please remove untrustworthy partners from your site. "
" This company stole my money. They took EUR 231 from my credit card for extra insurance that I had refused. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by EDWARD - 21 April 2025
" None "
" Staff were very friendly and polite. The car was smaller than expected. It wasn't clear to me how to get the shuttle from the airport and the car seats weren't the right size for my children. Also, the car itself wouldn't fit three car seats. We brought the car back a day early because we were so worried about missing our flight. I was disappointed that I had to pay £340 Euros for breakdown insurance. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by HUGH - 20 April 2025
" Very good "
" Friendly, quick and efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 20 April 2025
" Easy to arrange "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALBUFEIRA, PT - Reviewed by ANTHONY - 19 April 2025
" Would look elsewhere to hire from and not go to Europcar but would recommend Auto Europe. "
" Keddy or Europcar ok. Would not recommend as they don't cover you if the card breaks down which if they are hiring you a car it shouldn't break down but they should provide a rescue or towing service if it does as you are hiring a vehicle from them. But would recommend taking out extra cover which we did as this covered towing, excess etc. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by PAUL - 18 April 2025
" You deal with Surprice so my experience with them reflects on you "
" returning the vehicle the staff wandered around but knew where to look. A scuff on the underside which I hadnt photographed (so low) and of course their photograph didnt show either. Couldnt be proved either way, but ended up with €170 credit card payment. Obviously they asked if I had insurance as they couldnt claim again for same scuff. Looking at other reviews this seems to be standard practice. The car was driven along main roads, parked on my drive overnight and in carparks when used. So no where near a kerb and hence not fault. The scuff wasnt new either. Total scam company "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PORTO, PT - Reviewed by PETER - 18 April 2025
" Staff in Porto and Lisbon very efficient and friendly Car clean and economical Suited us perfectly "
" Staff in Porto and Lisbon very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 17 April 2025
" As usual easy to use and convenient "
" Much better experience than last time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 17 April 2025
" See above "
" /great pick up and collection service-that's how simple getting and returning a hire car should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 16 April 2025
" Great price, friendly staff, very efficient pick up and drop off. Highly recommended "
" Great price, friendly staff, very efficient pick up and drop off. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by LUIS - 15 April 2025
" Very good experience using Auto Europe, normally has best price. "
" Very good service the only down full is no desk at the airport and rental company not on site. Transfer to local office was about 7-10min, shuttle runs approximately every 15min. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 15 April 2025
" Apparently Goldcar have a " certain reputation " which unfortunately they have lived up to in this case ! "
" Feel like I've been SCAMMED. On car return they said there was damage to driver's side front alloy which which was barely visible! Charged me €100 ! Very angry , it felt like they knew exactly where to look for damage that I would not have noon pick up ! Definitely a SCAM !! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARFIELD - 15 April 2025
" The car rental staff , was not professional and very difficult "
" They did not have the car that we booked and the tank was not full we requested full to full and received less than half tank . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ANDREW JAMES DELANEY - 14 April 2025
" Service seemed good - but would be good to get a warning that the suppliers resent the third party sellers and will penalise the customer accordingly (through emg. cleaning fees on a clean car "
" Took more than one hour to collect the car. Extremely slow, despite it not being very busy and no explanation as to why we had to wait so long with a child and disabled person. Very hard sell on their own insurance despite me explaining I had my own insurance. Car was in bad condition with lots of bumps and scratches (so they are clearly not using the extortionate damage fees they received to actually repair the vehicle...!). Upon drop off I was charged €20 'cleaning fee' although the car was already clean and had only been driven on motorways - this felt like a hidden charge that was because I had booked through a third party. Completely unjustified and felt like a scam. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEVEN - 14 April 2025
" No problems. "
" Good. High spec car, highish mileage (~30000km) but in decent condition. Tyres a little worn. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 14 April 2025
" Excellent choice and service. Used many times and will always be my first choice. "
" Very good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by IAN - 13 April 2025
" Nothing to add, have used AE for.many years "
" Collection worked well, when it came to drop off, signage misleading. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 12 April 2025
" They wanted to upsell us to a bigger car for huge money, which is fine, they wanted to upsell. I keep saying that l just wanted the car that we ordered or something similar, but it never happed. A bit disappointed to start our holidays. "
" We ordered a VW T-Cross and ended up with VW Tiago, they said it was similar car, but there was a huge different. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 12 April 2025
" Exceptional with older customers "
" Used care hire for many best experience ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ULISSES - 12 April 2025
" Easy to book. Godd value for money "
" Aiming for t-roc suv on booking website but got an automatic Seat arona. Depot 5 minutes away terminal for pick up and drop off. Staff super friendly. Would definitely recommend "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by SIMON - 12 April 2025
" As above Lie the choice your website provdes and includes insurance "
" Apart from a queue and wait to get the paperwork and keys, it was fine, though you took a number and having ordered through you rather than direct our number had a lower prioity than direct bookers. Car was as booked and fine, Drop off was easy and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 12 April 2025
" Cheap and cheerful "
" 4 door Dacia Sandero in good condition, no hassles and easy to navigate to Surprice for vehicle return, opened promptly at 8a.m. and dropped off at airport in good time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 11 April 2025
" Easy to book with autoeurope "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 10 April 2025
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAWN - 10 April 2025
" Maybe change supplier as seems price wasn't as good as suggested in the end. "
" We luckily turned up as the transfer vehicle was nearly full but others said they had waited ages. On arrival the collection of the car took an hour and was the slowest I've experienced. I videoed car as had lots of marks and scratches. As I had a 4 am drop off ( extra cost 30 euros ( which as the van was full to brim seemed excessive as clearly we all paid it) I was glad I had video as person checking tried to suggest a new scratch that I could prove was already there. In addition the tolls charge of 150 euros was excessive and more than the weeks hire especially if you were not on a lot of toll roads "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CHRISTOPHER - 09 April 2025
" Very annoying as we have never had these problems with other companies Zest /Car Jet / hertz/ Europcar Disappointed "
" All went ok but SIXT did not recognise the liability insurance you sold me when I booked on your site Had to accept taking liability myself or pay another 207€ for their cover I refused also they no longer do full to full fuel so you end up paying more as their invoice gets 23% tax added "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE MANUEL - 09 April 2025
" Very happy Very easy to making a booking and good prices if you book in advance easy to cancel or change booking. I will recommend them to family and friends "
" Been using them for years wouldn't change to another company's very professional and always willing to help nothing is a problem. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 08 April 2025
" It looks like car hire companies recently are not trustworthy. "
" self check in to enter my details on the digital screen crashed, the car was ok, found leftover food in the glove box, Guerin tried to rip me off charge me for fuel but i have proof video and receipt. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by CHARLES - 08 April 2025
" Booking was easy and most important of all - reaching your staff to discuss my requirements was also easy and prompt. Very impressed. A friend from Australia to whom I recommended you has also been impressed. "
" Very good. Excellent quick service at the counter in Faro airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBIN - 08 April 2025
" Pleasant and straightforward "
" Pleasant experience without pressure to take additional insurance "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANTONIO - 07 April 2025
" Very happy "
" Very happy 5stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 07 April 2025
" Very professional "
" Friendly welcoming warm peaple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANGELA - 07 April 2025
" Very very good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MIKE - 06 April 2025
" very efficient "
" Drop off after vehicle return could be under cover at airport drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 05 April 2025
" Excelente "
" 10 out 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 05 April 2025
" On returning the car the operative checking the car found a very small mark on the offside rear alloy i countered by stating that i was returning the car the exact condition as at the start of the hire the wife produced our photographs of the car at the hire start and clearly showed the mark was there at the start "
" Staff i encountered were very help full and recommended to photograph every part of the car and use this as evidence in any dispute should any arise "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by TRACEY - 04 April 2025
" would definitely recommend "
" They are excellent supplier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PETER - 04 April 2025
" Straightforward booking process. Keen prices. "
" All went according to plan. Very good service. Easy and quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 03 April 2025
" Happy with the choice of desks "
" Waited over an hour to pick up car. Drop off took too long, only one person working "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by BARRY - 03 April 2025
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GRAHAM - 03 April 2025
" Great website for comparing different vehicles and different rental companies "
" Value and process great but car was scuffed everywhere and a bit shabby. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by DAVID - 02 April 2025
" Overall good value, car within expectations, easy processing. "
" The one issue I had was the signage and directions for the offsite rental car bus pick up. The signage within and outside of the airport building could be improved. Instructions are included on the voucher but it cost me 10 mins dragging suitcases around that could have been avoided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 02 April 2025
" I expected to pay approx. £20 for tolls and petrol but got charged £35.97. No breakdown received so it's difficult to challenge. However, this experience is still better than one with Goldcar last year which was truly awful. "
" Tried to pressure me into an upgrade, then additional insurance. When I refused tried dcare tactics over what could go wrong. Very disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PORTO, PT - Reviewed by NUNO - 01 April 2025
" I been an Auto Europe customer for many years and so far, I don't have any complaints to this service when booking. "
" On arrival at the airport in Oporto, we had to wait for the shuttle since there was only one on duty, and this rental car was busy. The vehicle that was offered to us was full of marks all over but was washed, dried and clear. Each customer provides a deposit for damages, I can't understand why they deduct the amount from the customer that caused all those damages and the rental company didn't repaired the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEPHEN - 01 April 2025
" Easy to use website. Sets out all the options clearly. Have used many times in the past & will continue to do so. "
" Friendly, efficient staff. Very competitive pricing. Conveniently situated office. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL VINCENT - 01 April 2025
" It was an absolutely horrendous experience. I've been renting cars in the Algarve for 35 years and never had such a bad experience. I don't expect you to do anything or respond to this feedback. "
" They told me my credit card wasn't allowed under the terms of their agreement with autoeurope and that I would have to pay for insurance (I already have my own insurance for rental cars abroad). It was late at night and I am a single parent to two children, who were travelling with me. I was in no position to argue. I did argue that the terms did not state what they were saying, in that the credit card needed a full name and not the initial of my first name. They then gave us a car with faulty breaks that was in very poor condition overall. I will never ever use them again. They also said I should have booked direct with them and not through Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 30 March 2025
" See three above. "
" All very good though I didn't need the hard sell of extra insurance at the airport. Inspector of car on return seemed efficient but, as yet, I haven't received the email I was expecting confirming the money blocked on my credit card on collection of the car will be refunded. I was given paper form by the inspector saying all was o.k. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 29 March 2025
" Excellent service as usual. "
" Very pleased..... quality cars and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by AGOSTINHO MARINA - 28 March 2025
" Excellent thanks "
" Very helpful staff and very good service five stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 28 March 2025
" The car was riddled with unrecorded "damage" on collection, 34 images were taken by myself and presented to them prior to taking the car. Upon return they went over the whole car and claimed I caused some of the damage even though I showed them proof. The manager refused to except the photos (that were geo tagged and time/dated at the point of collection), told me to leave and raise a complaint via email, I politely refused and asked to resolve there an then as leave suggests excepting liability but they threatened to call the police refused to discuss with me any further. Appalling service will never use again and will never recommend to anyone. "
" The car was riddled with unrecorded "damage" on collection, 34 images were taken by myself and presented to them prior to taking the car. Upon return they went over the whole car and claimed I caused some of the damage even though I showed them proof. The manager refused to except the photos (that were geo tagged and time/dated at the point of collection), told me to leave and raise a complaint via email, I politely refused and asked to resolve there an then as leave suggests excepting liability but they threatened to call the police refused to discuss with me any further. Appalling service will never use again and will never recommend to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by NELSON - 27 March 2025
" This is why I will always book my cars with Autoeurope. Best service and competitive prices. "
" Great car rental - 5 star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MALCOLM - 27 March 2025
" No complaints at all. Excellent service from all the staff we encountered "
" No problems at all to relate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABIO - 25 March 2025
" Friendly customer service and fast to pick up the car. "
" Very fast to pick the car, friendly customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 25 March 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 March 2025
" Great deal and service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 24 March 2025
" Efficient, helpful, excellent car. "
" Loved the car. Very helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 24 March 2025
" All round great service "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANE - 23 March 2025
" Difficult to trust gold car - why wasn't it clear to them from you that excess cover already purchased "
" We had already bought excess cover on booking but staff pressured my wife into buying additional cover at pickup "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 23 March 2025
" Definitely one of the better car hire companies "
" Good experience, prices could be a little cheaper but the car was in good condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RICHARD - 22 March 2025
" Excellent customer service. Website user friendly, making options clear and booking easy. "
" Very helpful staff at counter and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 21 March 2025
" Easy transfer from airport and very helpful friendly staff Would definitely use again "
" Excellent value and very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 21 March 2025
" In general a good experiance "
" Still charging for motorway tolls when they have been abolished on the algarve. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LAL - 20 March 2025
" Useless service "
" Excellent "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CALLUM - 19 March 2025
" I feel scammed and would like this to be looked into "
" On arrival I was told I could not get the car for the price we had agreed so I was forced to pay an extra €210 for the rental plus €150 deposit which I have not received back "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by JULIA - 19 March 2025
" Auto Europe delivered a good service; the hire car company were at fault. "
" The rental car had a number of faults and issues and had not been properly serviced. The customer service skills of the staff were poor - not a great experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PAUL - 17 March 2025
" More than happy to continue booking our hire cars through Auto Europe. "
" Great service as always and more than happy to continue using Drive On and Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 17 March 2025
" VERY DISSAPOINTED WITH THE WHOLE EXPERIENCE,I BOOKED THE CAR IN MY NAME BUT MY WIFE WAS THE ONLY CREDIT CARD THAT WE HAVE ,SO WE ENDED UP HAVING TO HIRE THE CAR AGAIN THROUGH KLASS WAGEN WHICH COST US ANOTHER £369 AND WE HAD ALREADY PAID A SIMILAR AMOUNT TO AUTO EUROPE WHEN I BOOKED IT ON LINE PRIOR TO OUR VISIT.SO NO I'M NOT A HAPPY CUSTOMER. "
" NO THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JONATHAN - 17 March 2025
" always straightforward "
" all the car hires are by shuttle - each company has their own, the hertz one seemed more infrequent than the others. also they ask for 1000 euro deposit if you dont pay for insurance and insurance for 1 day is 50 euro which is super expensive - just a word of warning "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 16 March 2025
" Very good "
" Very friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 15 March 2025
" Not the best, I should have rejected the car but as we were only using it to go along the coast for 60km we used it The staff were all fed up looking I know it was cheap but there are standards "
" Staff on picking up were miserable. The person serving me didn't even say good morning. Got really grumpy when I refused their extra insurance Let's move onto the car. A Citroen C1 that was basically a wreck. Every panel had dents and/or scratches, the wheels hubs were the same, it had 94,000 km on the clock & showed it, radio kept cutting out "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 14 March 2025
" Everything worked very well. Thank you. "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 14 March 2025
" Disappointed. See reasons in 3. "
" Keddy/Europcar didn't provide the car I reserved but gave me a downgrade (smaller car) They wanted €10/day for an upgrade. €15 has been charged to my credit card with no explanation The car had low tyre pressure warnings so clearly hadn't been checked "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by LESLEY - 12 March 2025
" Hidden costs which are unexpected. Don't steal peoples money over a charge which is clearly a lie- checked all the facts about tolls with a solicitor whilst in Faro. "
" Happy with everything, paid in full online etc. pick up/staff/car all good EXCEPT they said we had to pay an extra €29 locally to activate the toll responder in the car. TOTAL rubbish as tolls are not even charging cars and we don't even use the toll roads. Could not proceed with car hire unless we agreed and paid. Spoilt an otherwise good experience. Made complaint in local book asking for a refund. ( doubt anything will come of it) just STEALING money when booking was complete before arriving. Total ripoff. No info about this beforehand. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 March 2025
" AutoEurope have been a good company to deal with however my advice to you is to ditch Guerin as a provider. I will never use/trust them again "
" Guerin attempted to add another CDW excess at time of pickup. The original car provided had so much damage to it it was impossible to record /photograph it all "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALAN - 12 March 2025
" No further comments "
" "Self Service" terminals left a lot to be desired and needed a lot of help from the Guerin staff. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by TIMOTHY - 11 March 2025
" Reasonable. "
" Very helpful member of staff. Vehicle was in poor condition...probably should have declined it. Still have a holding block on credit card, despite having received a satisfactory condition report from Goldstar. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PORTO, PT - Reviewed by CASIMIRO - 09 March 2025
" They should the same car I rent. "
" They give me a old car.They should give me a new car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by RUSSEL - 07 March 2025
" Booking process easy to follow. Always a good selection of vehicles. "
" Have used GUERIN a number of times and have always found them up front and straightforward to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALAISTAIR - 06 March 2025
" Overall very good "
" Very good service, had to wait a short time when returning because it was early in the morning and staff were attending to cars that had been dropped off before opening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANGELA - 06 March 2025
" very good. "
" It was a very easy pickup and drop off. The staff were all very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 06 March 2025
" Amazing price, good quality hire company "
" For once there was no queue at the pick up desk and everything was processed quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TONY - 06 March 2025
" for some reason it auto-populated my name as Tony and not Antonio as per my driving licence. They would not let me call you to amend the booked or rebook via auto europe and had to book it with them directly. So a cheap booking of £29 was now over £170! "
" for some reason it auto-populated my name as Tony and not Antonio as per my driving licence. They would not let me call you to amend the booked or rebook via auto europe and had to book it with them directly. So a cheap booking of £29 was now over £170! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARTIN - 05 March 2025
" See 3 above. Check in was especially good in terms of helpful and friendly staff - the lady operated the screen for us as we progressed through the process "
" As usual, the experience was very good with Guerin at Faro. Helpful staff, no queues and quality cars. We always use Guerin at the airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by RODERICK - 04 March 2025
" As above "
" Good staff , & good price , but ... Pressured (" effectively on your head be it "..!) to take their insurance ( though I had my own already) & v large "deposit" held on my credit card as a result "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA ALEXANDRA - 04 March 2025
" Stressful at first with no manual cars available. I would recommend to sny automatic car drivers, unfortunately not for me. Fantastic staff at Porto "
" Staff were very nice and helpful. 1 big problem is that I only drive manual cars and always take particular care to make sure it says manual when I book. I was horrified when I went to collect my car, in the very busy zone of Porto, and was told that even though they advertise manual cars, their entire fleet is automatic!! This was a huge issue for me. This oversight needs to be corrected on-line immediately. I had to travel to rural Portugal and was not comfortable or confident to drive an automatic having tried once before and it being a disaster. Luckily the fabulous staff at Porto found me a 3 seater van, which saved the day as we were only 3 passengers. This caused me unnecessary stress. Please change your description of hire from manual to automatic. All other aspects were first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by ANNE - 03 March 2025
" On the whole good. "
" I was due to collect the car at 11am. It was not there and I could not pick it up until 2.30pm. The staff were very apologetic and said I need not fill the tank up due to the inconvenience. I hardly used any fuel but at least the offer was there. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 02 March 2025
" See item 3. "
" The amount required for the deposit was 2050 euros. This is not made clear on your website, it is very hard to find this figure anywhere. I had obtained an American Express credit card specifically for this hire. Unfortunately for the first three months my credit limit is 1500 euros. I was told I would have to pay about £250 for special insurance, non refundable. Stuck out away from the airport site I had little choice. Plus various other bits and pieces. No satnav working on vehicle, no explanation of warning light on dash, drivers carpet not fixed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LISBON, PT - Reviewed by PAULO - 01 March 2025
" Very good "
" Straightforward quick check in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by J - 01 March 2025
" Helpful, easy to use website. The price went down after I booked and rebooking at the lower price was easy. "
" The check in was an awful experience. He asked my 10 times if wanted the additional insurance (more than twice the cost of the car). He also warned me that a scratch would cost at least 600 euros. When I told him that I had supplemental insurance, he informed me that he had worked in insurance and no policy would cover the scratch. I did not buy the extra, had no issues at return, but the experience tarnished the rental company. Additionally, I rented a Seat Arona, and it was underpowered and the CO2 saver was dangerous. Would not recommend either the car or the company. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DAVID - 28 February 2025
" Easy to use search engine and fantastic prices. Great experience all round. "
" Excellent car, free second driver and quick turnaround on return. Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 27 February 2025
" Extremely disappointed. "
" I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by IOLA TATIANA - 26 February 2025
" Very friendly staff and very supportive "
" Thank you for your service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 26 February 2025
" Very easy booking process good value for money and I particularly like the option to modify my booking without a fee "
" The only criticism that I have is the condition of the vehicle was very poor engine management light was on clutch was slipping bodywork wasn't poor condition with dents and scratches all over "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEPHEN - 26 February 2025
" Booking was very easy and really appreciated the additional insurance that was part of the booking. "
" The staff at Guerin were very helpful, friendly and professional. The check in and out was incredibly slick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 25 February 2025
" Car was only average which was disappointing "
" Car that we had had faulty wiper blades which made it impossible to drive in the rain. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PETER - 23 February 2025
" I have used auto Europe on numerous occasions and always found it ok "
" Was given the first car which had 2 front bald tyres. The 2nd one's bodywork was a disgrace dents and bangs on every panel, paint peeling off the bonnet "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by COLIN - 22 February 2025
" Terrible .wish I had not booked the car at airport and should have done from Praia da Rocha which I have done in numerous times.Eurpocar at Faro airport are out to rip you off. "
" Very disgusted was pressurised in taking out extra insurance 130 euros Returned car in same condition has picked up petrol gauge had fault on this was noted and marked on pick up filled tank up on.leaving Hotel and would have topped up again at airport with aprox 10 litres for journey to airport was unable to do so due to long delay at petrol station told I would be charged 30 euros plus the 10 litres ,pointed out to assistant that the boot floor cover was broken when picked vehicle up ,have received notification they have taken £215.90 from my credit card without any details of what charge is for other than the petrol 30 euros plus 10 litres of fuel aprox £51 have been charged £160 with no notification why. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PORTO, PT - Reviewed by JOSE - 21 February 2025
" 2nd time I have had a car rental from centauro and not disappointed at all. Thank you "
" No issues at all. Only the drop off member of staff wasn't very happy when I returned the car, but was very friendly and helpful. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by STEFAN - 20 February 2025
" Worst experience until now and I have used Auto europe several times before "
" Fuel deposit taken on collection. This was not mentioned on the autoeurope voucher causing delay in collecting the car and almost made me lose the collection of the car. Staff counter not very friendly. Not rude but very blunt and not willing to do anything to solve the issue "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by SIMON - 20 February 2025
" The cost quoted, did not reflect the true cost of hire. Be very wary when booking. "
" When we arrived we were informed there was a compulsory toll charge. I explained we would not be using the motorways however the counter staff said we could not hire, without paying this additional charge of €21.52. We had no option but to pay it. We also had to return and swap the car as the rear n/s indicator didn't work. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by JOHN - 20 February 2025
" All good! "
" Best presented hire car ever ! Very clean , spotless interior, and well serviced . no problems at all with car or service. Even 4.30 am drop off was no problem, just parked acr in space , and posted key in key box- simple and easy .Will definitely use Guerin again !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ALEXANDER - 19 February 2025
" Really great service, I suffered a PC issue the day before I was due to pick the car up, the team at Auto Europe emailed me everything I needed in 8 hours overnight. Really excellent. "
" All in all a very good and fairly efficient process, slight delay & confusion with the courtesy bus to get the car but it was all OK in the end, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 19 February 2025
" Not Auto Europe's fault "
" Waited a long time at reception for them to find a car for us (clearly they didn't have one available), eventually they told us to go to the pick up point where we were presented with a standard 2-door mini. For four adults, one of which was wearing a surgical boot after rupturing his achilles. We had booked an intermediate SUV. Another long wait for an alternative to be delivered from elsewhere, and the car was still smaller than ordered (Citroen C4). No remorse, no apology. Terrible service. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PORTO, PT - Reviewed by BRUNO - 18 February 2025
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 16 February 2025
" Having the additional insurance that you provide gave good peace of mind throughout our holiday. "
" When we arrived, after a bit of a wait, the counter staff gave us a significant vehicle upgrade, as they no longer had any cars of the class we'd booked. Given the small roads we were driving on, we didn't really want such a large vehicle, but had no choice. The car itself was fine: no issues and excellent value for money had we wanted such a large car. The return process seemed very expedient. But it was only when we got home that I noticed we'd been charged €25 for fuel, when we'd completely refilled the car just before its return. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 15 February 2025
" Going well this year. "
" At last a propa company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCISCO - 15 February 2025
" No good "
" On the desk the staff just like to push this and that, and force me to have something which I did not need or want. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORTO, PT - Reviewed by JARROD - 12 February 2025
" Terrible. Waste of time - felt like a con. Didn't accept car. "
" We did not pick up the car as it was plainly a con. They wanted us to pay 170 euro for insurance and then proceeded to outline each individual fee. The car was a wreck with dents, scratches and the tyre looked half flat. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by JAMES - 11 February 2025
" Very good value. "
" They tried to get me to upgrade as they didn't have my original car in the garage. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PORTO, PT - Reviewed by JOSE - 10 February 2025
" Very easy to rent "
" Absolutely fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RUI - 10 February 2025
" Everything was smooth, friendly yet professional. I'm in Madeira every 6 weeks, each time I have used a different car rental company, I am yet to get the same car as advertised on the websites... the small print that states " or similar vehicle " covers a multitude of sins. "
" Everything was smooth, friendly yet professional. I'm in Madeira every 6 weeks, each time I have used a different car rental company, I am yet to get the same car as advertised on the websites... the small print that states " or similar vehicle " covers a multitude of sins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAY - 09 February 2025
" My first choice car hire company every rime "
" Have used this car hire company over 60 times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 09 February 2025
" y "
" agent spoke very quietly in a noisy location so we struggled to ensure that didnt pay extra for excess,, and clarified upfront fuel option. We paid an extra €50 which was less than the estimated €65 shown when we collected the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 06 February 2025
" Excellent service as usual, will definitely use again "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTEGORDO, PT - Reviewed by COLIN - 04 February 2025
" as submitted above this took pleasure out of the car hire "
" did not know about if i had a crash or car got damaged i would had money taken off my credit car until i had arrived home and claimed it back when home which spoilt my experience driving your hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 03 February 2025
" Great English "
" Very speedy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DIANA - 03 February 2025
" Easy to contact, quick answers. However, your number for Klass Wagen on the confirmation email is incorrect. The correct number is +351211451036 "
" The vehicle had damages at pick up but the advisor declined to come and see and note them and said for me to take pictures and present at drop off if I am questioned about anything. That is a backwards way to proceed. Also, they would not accept Amex, very inconvenient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARTIN - 03 February 2025
" Worst car rental experience in 40 years No refund offered but amount has been put into dispute with CC I will not pay this 100% "
" I paid in full 1 week before arriving I arrived late my car had been rented out to another customer no alternative provided "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by RUI - 30 January 2025
" Absolutely awful and will not be using this again. "
" When I arrived to collect the vehicle, I waited 2 hours before being attended. Staff were rude and not helpful. Since returning the car and returning to the UK, I was charged £70 which I didn't know what it was for. When I called they said it was for the GPS which I did not use or request. I am trying to deal with the issue but so far I have had no luck. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 30 January 2025
" Easy to book with Auto-Europe. Will use this company again "
" As-new Shuttle van on time in Car ParK 4 Just a short trip to car pick-up. Car provided Opel Grandlander automatic in superb condition. Returned full-full...with only 200+ km on clock. Simon at Tangerine very helpful with heavy bags. Will book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SCOTT - 29 January 2025
" Was very happy with vehicle supplied. Pick up and drop off were very easy. Despite some reviews, staff were friendly and helpful. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 29 January 2025
" Easy booking "
" Cheap and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEWART - 29 January 2025
" The whole booking, picking up, and dropping off of a Auto Europe and Guerin rental car is always a pleasure. "
" Always a pleasure to use Guerin rental cars. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by SEAN - 29 January 2025
" Without doubt one of the best car rental experiences I have had in 50 years of car rental ! "
" Excellent value and very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by KENNETH - 28 January 2025
" Auto Europe was ideal. Tangerine was not "
" We were missed at the airport pickup. The "office" at the airport does not exist. We eventually found out (from the Jet 2 reps) that the pick up was a Black Mercedes with Tangerine written on the side. While waiting outside arrivals the van drove straight past without stopping. A phone call was made and we were then told to wait by the cafe which we were not advised before. Pick up was then smooth. At the office we then we advised we had to pay extra for insurance that was covered on the rental. Since found out that because my first card was rejected this was what the extra charge was for. Car was great with no issues. Did not "upgrade" to an automatic as am used to manual. A return address for the car was also not given so had to been found on google. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIO - 28 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTEGORDO, PT - Reviewed by KAREL - 27 January 2025
" Very happy customer. "
" Everything was really excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KERMODE NEIL - 25 January 2025
" Value for money and decent car "
" Efficient, friendly and competitive service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 24 January 2025
" Smooth service from the airport. Administration at the office was slick All went to plan and car was perfect. Better than expected at a fantastic price. "
" Efficient service and friendly and helpful assistant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ALICE - 23 January 2025
" The discrepancy on the hire document between the hire time and our flight arrival time caused us problems. This needs to be accurate. "
" The rental agreement said 10.00 pick up rather than 14.30 (which is the time our flight arrived, also on the document). I phoned Auto Europe the day before & your rep said they would email Madeira rent. They refused to change the time so we had to return the car early on our return or we would have been charged an extra day. We had 2 small children with us so that was very inconvenient & meant a 4 hr wait at the airport. They also said the car we had booked had a 1 litre engine which surprised me as it was in the third category up. So they persuaded us to pay an extra £200 for a larger car with stronger engine - Madeira has steep hills. We enjoyed the car we ended up with but I felt their customer service was poor because we hadn't booked directly with them. The position of the car hire at the airport was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by RAFAEL - 22 January 2025
" God "
" Very gude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 21 January 2025
" Good as always "
" Pick up delayed due to problem with Centauro payments system. No water in windscreen washers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by AUSTIN - 21 January 2025
" Your original booking with Tangerine didn't make it expressly clear that we needed a Physical credit card to confirm the booking and that we would pay 4500 as a hold amount. It was in the small print of the booking so we lost money as we don't have credit cards, if we wanted the car we had to pay over double the advertised price to Tangerine total rip off. Which I will be putting on twitter to my 175k followers unless you find a way to resolve .... will never use you again "
" worst experience of my life renting a car they took money out of our account but then couldn't find the booking reference so had no car reserved.. still trying to get the money back now a week later, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JOAO - 20 January 2025
" SO FAR AUTO EUROPE HAS PROVIDED OUR COMPANY WITH REALLY GOOD SERVICE. PROBABLY THIS HAS BEEN THE WORST EXPERIENCE SO FAR IN PORTUGAL OR SPAIN. "
" WHEN COLLECTING THE CAR IT WAS NOT EXPLAINED THE OPTIONS FOR INSURANCE. THE COUNTER STAFF SAID IT WAS MANDATORY TO PAY 300€ NOT REFUNDABLE FOR THE INSURANCE. THE CAR WAS RENTED WITH FULL COVERAGE WITH A DEPOSIT OF 3900€, THIS WAS NOT MENTIONED WHEN PICKING UP THE CAR. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by CHRISTOPHER - 20 January 2025
" Speedy friendly service "
" Fast, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 January 2025
" Easy, cheap hire charges with very professional staff and great cars "
" Friendly, professional company based outside of Faro airport. Their client collection is quick and reliable and their cars are new, in great condition and excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 17 January 2025
" Great service nice car. "
" All good thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 17 January 2025
" Good as always, been renting with Autoeurope for over 12 years I think it says it all. "
" Good company. Good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 15 January 2025
" to expense And don't got any service to the drop off movie "
" Two expensive and bad service to drop off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by STEPHEN - 15 January 2025
" All very good "
" Berry good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 15 January 2025
" Brilliant when you are over but a little expensive "
" Friendly & simple to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 14 January 2025
" It was alright. "
" It was alright. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 13 January 2025
" Smooth as always "
" Smooth as always "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by THERESA - 11 January 2025
" Excellent service. Prompt pick up and drop off at airport. "
" The best car hire we have had in Portugal. Very professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEFFREY - 10 January 2025
" Really easy and pleasant "
" Very friendly and professional staff. Good prices for a range of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 10 January 2025
" Super satisfied. "
" Excellent car, and the staff very friendly and always ready to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 10 January 2025
" Auto Europe perfect as usual. "
" Your counter staff was a bit annoying, quite pushy with the excess cover and clearly irritated with someone who had separate excess cover - I work in motor insurance and didn't appreciate the patronising approach to your selling technique. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by AMANDA - 09 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANA - 09 January 2025
" I am writing to express my dissatisfaction with my recent car rental experience, which I booked through your platform. Data Privacy Concerns Upon picking up the vehicle, I was required to allow the rental company to take photographs of my ID card, passport, and driver's license (front and back). In my 16 years of renting cars, I have never encountered this practice. I understand that, according to applicable laws, car rental companies are not authorized to store such detailed personal information, especially in the form of photographs. Additionally, the company recorded all details of my credit card, despite having already processed payments via the multibank machine. I was in a position where I could not argue due to the late hour and limited alternatives, but I strongly object to this process. I would like to understand the justification for these actions, particularly if they were performed in compliance with your policies. I also request confirmation that these details and photographs will be securely deleted and not misused. Additional Charges I was charged €30 for picking up the car late due to a delayed flight. While I accept this charge, I called in advance to confirm if the €30 drop-off fee was included in the total price, and I was assured it was. However, I was still charged this amount, which I find unacceptable. Vehicle Condition Lastly, the car I was provided was in poor condition, with multiple scratches and an overall unsatisfactory appearance. luckly on the return they were ok with the check. I kindly request a detailed response addressing the above concerns, including: An explanation of the data collection practices and your company's role in these requirements. Assurance that my personal data and credit card details will be deleted securely and will not be used elsewhere. "
" As I was informed, the application used by Auto Europe company for processing reservations through AutoEurope requires the photos of documents (front and back) to be taken, even though other brokers do not have the same requirement. However, I would like to highlight that Klass Wagen customer policy does not explicitly mention the need for photographs to be taken, which raises questions about the transparency of your data collection practices. Specifically, I find it troubling that my personal documents (including my citizen's card, passport, and driver's license) were photographed and that sensitive details, such as the three-digit security code on my credit card, were also captured, even though payments were processed through the multibanco terminal, and there was no need for such sensitive data to be collected. This seems like an excessive and unnecessary practice, especially when considering that other brokers do not require such photos for the same service. Given that the customer policy you have in place does not mention the need for taking photographs of identification documents, I am left questioning the necessity and legality of this procedure under data protection laws (GDPR and local regulations). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by BRIAN - 08 January 2025
" Auto Europe were helpful and obliging and my interaction with customer service was helpful "
" Felt there was an unnecessary hard sell of their damage insurance. I didn't take it. It was explained to me a couple of times that I would have to pay them, then claim it back from the insurance. I didn't realise there was a charge for the toll widget in the car, which cost almost as much as the tolls and the tax. I'd have been cheaper paying as I went. Otherwise a good service. Thank you "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEN - 08 January 2025
" Not clear that additional fees paid to Auto Europe didn't cover fees required by Goldcar. "
" We were asked to take a sub sized car than the 'Fiesta or similar' we had booked, but we had waiting so long to collect that car that we didn't stay to argue for a larger car. It was also not clear that Autoeurope's additional fee for all accidental costs to be covered was not part of the Goldcar offer and we still had to leave a sizeable deposit for the car and toll reader. We're not likely to use Goldcar again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 07 January 2025
" On whole the experience would have been excellent if the clerk had refunded my mistaken payment at the time of booking. The car ended up being expensive and I believe he mislead me. "
" I did not need the addittional insurance as I have an independant annual policy for car hire excess charges which i normally use. I thought I was paying for toll charges and an extra driver. I realised the error when the assistant ask for the toll payment again. I said I thought i had paid it already and did not need the additional insurance. They said they could not refund this charge and we had to pay the toll. I would like confirmation why you could not refund the insurance charge prior to releasing the car ? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUI - 07 January 2025
" Nothing to add; very happy with the experience as usual. "
" Friendly staff, no issues. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by HUGH - 06 January 2025
" X "
" Brilliant, friendly staff and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NICK - 05 January 2025
" prompt turnaround on arrival on my last two visits. Simple and prompt handover on return. "
" prompt turnaround on arrival on my last two visits. Simple and prompt handover on return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 05 January 2025
" No issues with Auto Europe "
" We are usually supporters of Guerin. This time there was confusion over the type of car and some system glitches which made the pick up process very slow. On return, although we had cleaned the car and are very regular clients of Guerin we were charged €75 in cleaning charges due to some sand in the footwell (no mats) which could not be seen but was felt by the attendant. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LAGOS, PT - Reviewed by KENNETH - 05 January 2025
" All good "
" Very good, no problems with language "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MATTHEW - 04 January 2025
" No issues - would recommend "
" Superb value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EAMONN - 04 January 2025
" Will ever use tangerine again. Should be reimbursed for the uber to the airport as my contract was for them to drop us off to the airport. "
" Took 1 hr 25 mins to pick up car as their system kept crashing. Booked to drop car off at 9am on 1.1.25. It was closed. We had to leave the car and get an uber to the airport. Agent said it opens at 10am on New Year's Day but someone would be there at 9. No show. Very stressful for us as customers. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 03 January 2025
" Pick up OK. "
" When we dropped off the vehicle, an ispection was carried out, as was expected. However, we were advised of 'damage to the underneath' of the rear bumper. This was a suprise to us. The damage, scrape marks, could only be seen by kneeling on the floor and looking underneath. Photographs were produced of the car when we collected it (it was not in a good condition, dents, scratches a plenty) but the only picture of the rear of the car was taken from about 4 feet away and didn't show the under part of the bumper. This was pointed out to the representative who was inspecting and eventually he stated 'all is in order with no new damage'. This delay meant we missed the only shuttle to the airport and we had to wait 35 minutes for the next which put us in danger of being late for the flight - we hadn't factored in being at the car hire return 45 minutes plus the trip to the airport! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PORTO, PT - Reviewed by LUIS - 03 January 2025
" Easy booking process and great price "
" The process was quick and worked well, Vehicle head damage and in my opinion not road worthy. Damage to the front corner bumper and every time I did a full lock to turn the wheel would scrape the bumper. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEPHEN - 03 January 2025
" Please share my comments. "
" Only criticism was lack of communication advising where we were to be picked up from & indeed there was a shuttle service to take s to the hire vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DANIEL - 02 January 2025
" Again, nothing against Auto Europe but no more. I will take UBER instead. With £300 I pay my car insurance for a year in UK. "
" Nothing against Auto Europe. I have paid €263 insurance for 6 days. Really??? Totally I paid for the rent around £300 only for insurance! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PORTO, PT - Reviewed by PAULO MANUEL - 01 January 2025
" have previously used the service and maintains consistent good service by the counter staff "
" Close proximity to the airport. easy collection and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CLIVE - 31 December 2024
" Auto Europe are an excellent company, I was just disappointed with Surprice Car Rentals in Lisbon, considering the amount of Excess/Security they applied to my credit card. "
" I was surprised at the amount of the Excess/Security deposit which was blocked on my credit card by Surprice Car Rentals. At 1845 Euros this is far more than the normal 300 or 600 Euros which I have always experienced in the many times I have hired cars over recent times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 30 December 2024
" Awful "
" Will never use again awful customer service. Arrived in a new country with my young family to get away for Christmas and upon arrival was asked to pay £1800 deposit which i wasn't aware of as on the form is confusing and misleading so had to call customer service and said I needed to pay it but then was told I had to pay on a credit card and not my Mastercard debit card. I do not own a credit card so was unable to hire the car and not able to be refunded as was just told its over the time. Absolutely awful so had to go back to airport and find another car hire with a 2 year old and 4 year old. Very very dissapointed "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by JOHN - 30 December 2024
" The prices were competitive and transparent. There were no hidden extras. Free second driver meant just that. The insurance options were clear and transparent. "
" Very efficient collection and drop off. I have had some dreadful experiences with past car hires but this one went very well. The staff were efficient and friendly and they did not try to make me purchase another layer of insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEWART - 30 December 2024
" I would recommend Guerin to everyone. "
" Always a really good experience hiring a car from Guerin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 December 2024
" Basic "
" Car was in really bad condition take a look at photos they gave reception was only just ok not at all that good "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JEFFREY - 23 December 2024
" See above "
" Issued with badly marked vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by NORMAN - 22 December 2024
" Good "
" I have used the company in the past with good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICARDO - 19 December 2024
" Easy to use. Highly recommend "
" Good service from everyone. Will use it again. Already booked another rental for March "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MIGUEL - 19 December 2024
" NA "
" I did not get a final statement emailed over to match the deduction from my bank. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by HELDER - 19 December 2024
" Great experience. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JONATHAN - 18 December 2024
" Very quick and issue free. "
" I have used Turisprime many times now and they provide a quick easy service. Very friendly staff who make your rental experiance as smooth as possible. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by POSSIDONIO - 15 December 2024
" Xx "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 15 December 2024
" Auto Europe were fine but they should do diligence on which companies they promote and have a say on the extortionate tolls charges that Klasswaggon steal from customers. "
" They had me waiting 30 mins for the car. On return it was slightly better. The car was well used shall we say. They charged 14 Euro's for going through 1 toll and they bill you after you get home so you cant do anything about it. Our receptionist told us that its about 70 cent to go through tolls, they ripped us off wouldnt use them every again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LISBON, PT - Reviewed by RAYMOND - 13 December 2024
" Pleased we could do paper work online before leaving home which meant all I had to do was sign form making it quick on arrival. "
" Very efficient smooth pickup procedure. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 December 2024
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 11 December 2024
" It was all good . The girl didn't check the car with me on the return which I don't think is right. They have also charged me £15.94 for no reason. I will investigate this "
" Avis took £15.94 from my credit card which is unexplained. Can I ask you to look into this "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 09 December 2024
" ? "
" Since I collected the car on 30/11 I have received zero communication from Gold in Faro. They have taken £1500 deposit and not returned it yet. My attempt to contact them by email resulted in a response promising a reply within 14 days! Not good customer service and I will not be hurrying to use them or recommend them to others. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JUDITH - 08 December 2024
" see above "
" Pick up was a nightmare! There were no other clients but the delays were duw to a new sysatem being rolled out. The staff dodn't know what they were doinf.. My AMEX was continuaslly declined and I had to callk them. Eventually the staff advised that just today AMEX was not accepted. Another work around was provided but after a wait of over an hour which left me totally drained by the whole experience. The guy then wrote down my email incorrectly and the confirmation of my rental never arrived ecen though my initial reservation went thru. When he couldn't have picked it up from the syatem is beyond underatanding. Totally unprofessional serivce. I was then in the rush hopur traffic so took me over 2 hours to get home. Public transport would have been far quicker "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARIA - 08 December 2024
" Use you a lot of the time when I hire a car "
" They weren't happy with me because I had my own insurance. When I took the car back they didn't except my photo of a dent on the car so they are now holding over £2000.00 and I've heard nothing yet. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LISBON, PT - Reviewed by NELSON - 08 December 2024
" Easy, quick car hire experience 5 star "
" Thank you. Great car hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by STUART - 07 December 2024
" good value rental and easy booking process. "
" Easy booking and check in, good quality car and pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 07 December 2024
" Easy to deal with. Easy to book. "
" Gold at are most definitely the best car rental company in Faro airport. They are easy to deal with and don't seem set on ripping you off! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 05 December 2024
" I have been using Autoeurope for circa 16 year to book cars. The service online is always very gfood. I recommend AE to all my friends. "
" Very efficient check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STANISLAV - 05 December 2024
" as expected "
" as expected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by GARY - 05 December 2024
" Would recommend. "
" Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARETH - 04 December 2024
" 2nd booking I've had with Auto Europe where the additional driver that was included in my rental was not honoured by the rental company. Auto Europe need to sort this out! "
" Fine "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 04 December 2024
" Just don't trust Centauro. "
" For the third time the agreement stated the car had no damage on pick up. We checked the car before leaving their depot and each time there was damage. If we had taken their word they would have held us liable at the end of the rental. We took photos and sent to them. But wonder how many people have been scammed. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by NIGEL - 03 December 2024
" Why do most car hire abroad always end in arguments?? This one is based on the non return of my fuel deposit. If road tolls deposit(variable due to usage) can be returned within 5 days, why not the fuel?? Also if the 2 amounts are taken as 1 payment, why are they not returned in the same way?. "
" Fuel deposit has NOT been released over 12 days after return with 100% fuel. That's called robbery. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 03 December 2024
" Auto Europe selected a vac hire company which is not fit for business and did not fulfil its services. Auto Europe did not refund the money paid for a service not used nor escalated my complaint. I'll with take it to the regularor "
" Centauro refused to hire a car on the day of arrival when called upon. Centauro did not rent a car on the day after rental start after 2 hours wait. They prioritised all other customers arriving later than me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by THOMAS AIDAN - 01 December 2024
" Good range of options "
" Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 01 December 2024
" Excellent car supplier as above but disappointed couldn't make a further booking with you and Guerin for Feb 2025 as for some reason your prices were very uncompetitive again at Faro Aero for a 2 week booking ! "
" Excellent car supplier - as always and prime airport location at Faro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PHILIP - 30 November 2024
" Car ok, process strait forward "
" Representative was helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FABIO - 28 November 2024
" Easy to make a reservation "
" I had a friendly costumer service at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NIGEL - 28 November 2024
" Excellent "
" Excellent, great car and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 27 November 2024
" Easy booking system, efficient service "
" Cars usually of a good standard, staff efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 27 November 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 26 November 2024
" All good. "
" All good; no problems at all. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MICHAEL - 26 November 2024
" It was not acceptable that you refused to contact Sixt when I informed you that I would be late picking up. Sixt told me that other brokers contact them even after the contract has been cancelled due to a late showing. "
" My flight to Madeira was delayed due to strong wind so we were diverted to Porto Santo for a few hours. I emailed AutoEurope to advise that we would be late with our pick up. I was due to pick up by 12 noon and emailed you at 12.15 which was the earliest I could as we were in a plane with devices in flight mode. I asked you to inform Sixt that I would be late but you refused. Battery was now flat on my phone so I couldn't phone Sixt. I ended up having to pay an additional 300 euros as my contract had been cancelled. This was totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ABHIJIT - 26 November 2024
" very good -overall "
" very effeciently handled - wait for the pickup at airport was a bit long - 17 mts "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 November 2024
" Awaiting a resolution from Autoeurope. "
" Unsatisfactory additional charges made re electric car and additional driver both of which should have been included. The counter staff specifically stated there would be no electricity charge and the voucher showed that additional driver was included. After 3 phone calls to europcar portugal and email to autoeurope I have not yet received a response. These overcharges are close to 50% over the quoted rental cost. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 22 November 2024
" Very disappointed with the cross border charges "
" Unable to make any adjustment for reducing rental period and excessive charge for border crossing "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
FARO, PT - Reviewed by PAUL - 20 November 2024
" Consistently very good "
" Very efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW - 20 November 2024
" Very unhappy with SixT. Good car and pick up and drop off easy. I questioned the insurance element on my rental document as I emphasised I already had cover but was told not to worry. They also charged me 17 Euros for road tolls gear when I told them I wouldn't be using the A road. I may get this back in 30 days but I'm not holding my breath. "
" Had full protection cover with Auto Europe and told SixT when picking up my car. Offered to show them my protection documents. They weren't interested. Now found out they imposed their own cover on me and charged me£470. I have e.ailed Auto Europe and await their reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 19 November 2024
" Well worth the money "
" Very friendly and informative easily communicated Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JULIAN - 17 November 2024
" We were charged twice for teh GPS upgrade once to upgrade the car and separately for the GPS "
" We were charged twice for teh GPS upgrade once to upgrade the car and separately for the GPS "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by PETER - 17 November 2024
" Unsatisfactory "
" I was incorrectly charged for additional driver despite proving the additional driver was included I'm at no cost as part of the contract price. I have been charged for motorway tolls and am unaware of using the motorway "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by RICHARD - 16 November 2024
" While the office is off airport, the transfers both ways were efficient with friendly drivers. I made one long journey to the border with Spain and the car, which had only a small kilometrage on the clock did not miss a beat. "
" As is normal, the counter staff tried to persuade me to take extra insurance which I had already added to my reservation with you, but in all other aspects I have no qualms about recommending the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIRSTEN - 16 November 2024
" All very good. Great value for money. "
" Friendly, helpful staff. Very efficient check in/return. Great cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by BRIAN - 15 November 2024
" Comments as above. "
" Had to wait 45 mins for pick up at Funchal airport (not the advertised 10/20 mins). Car was clean but engine was struggling. Could only climb the steeper Madeiran hills in 1st gear causing jams behind. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAUL - 14 November 2024
" I have never had an issues with Auto Europe . I recommend them to all my friends "
" I was charges a surcharge for being 75 years old which was more than the cost of hiring the car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 November 2024
" All good ! "
" Excellent Service from Renta Start including pickup from Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SARAH - 13 November 2024
" As above "
" I booked for a onsite airport car rental firm,so when we had to walk across the car park to a mini bus that then drove us to a unit to collect the car was very disappointing as I had my 75yr old parent with me who can hardly walk Then at the office the agent was trying to sell me the dearest insurance etc to which I refused but low and behold there was a cheaper option "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAQUIM - 13 November 2024
" Very poorly if your insurance it's not accepted by car rental provider then don't offer it, or choose better what companies you work with. The only good thing was I had no issues with driving the car, the staff when I brought back the car was very friendly and I did found your website to be good at saving me money "
" Twice I've use them this year. Both times issues with my credit card. First time worked after loads of attempts. This second time I've came prepared with alternative credit cards. Both times complain about foreign language on card machine didn't know what they were doing as wasn't either Portuguese or English. Paid for an extra insurance when book car on auto Europe but was told it was useless they didn't accept it and told me to take their insurance, but I refuse anyway. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DEREK - 12 November 2024
" Always easy to use. "
" All straightforward- no issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEBORAH - 12 November 2024
" Drop off agent was pleasant. Return of high damage deposit of 3200 euros was refunded straight away but 150 euros for motorway tariff (not used) takes 2 to 3 weeks. "
" Pick up agent officious and patronising. Despite paying on line for higher level insurance still had hard sell and veiled "threats" Car clean inside but 47000 km Very scratched and dented but the advantage was any new damage (none) would not be obvious. Presumably previous damage was charged for but never rectified. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by CHARLES - 12 November 2024
" Will not be using Auto Europe again. Service is not clear at point of sale with whom rental company will be, details of the rental agreement are left with the rental company such as additional taxes which are charged extra after initial sale on AutoEurope website even though AutoEurpoe do not disclose the value. Locating value of deposit is not straightforward, having a credit card with in excess of £1200 available for deposit should mean telling customers upfront - how is that acceptable in this day an age. Was not clear on pick up arrangements and was mis leading with airport pick up. Resulted in waiting 30minutes, only to then call Tangerine who then said someone was on their way even though we had a booked pick up time. I do not believe Auto Europe scrutinise or audit rental companies enough as Tangerine are not fit for service with sly underhand tactics to scam more money out of clients. "
" Not great! Firstly long waiting time at Airport, no effort made to communicate. Was not clear at time of booking that the service was collection and then a 15min drive to Tangerines station. Not a problem if made clear and not Tangerines fault, but delayed our time. Arrival to Tangerines station in Faro was absolutely fine, clean well presented rental company. However having read many bad reviews on line I was apprehensive about what service i would receive. We were greeted in a friendly manner and our advisor was polite. However, after finally locating the deposit required which was £1250 hidden in the small print, Tangerines customer service advisor told me it was £1500! I told him no it was £1250, to which he then said very awkwardly yes £1250. I then questioned what made up the amount to which 15mins of confusing conversation was had where multiple different figures were made up, none actually added up to the total amount. Then we were told there were additional taxes to pay which was not made clear, but after researching it was a common thing for Portugal for the toll auto pay, however why isnt this cost included in the rental as its a requirement!!! I know why so they can show up as the cheapest option, which is falsesly inaccuarte and counts as fraudulent misrepresentation. Then we were told the deposit could only be taken on a credit card, not debit. This was not made clear by Auto Europe so they must take some of the repsonsiblity but who has £1250 readily available in credit? ridiculous. Because of this, we were immediately forced into an upsale. Classic tactics. This involved telling us if we paid an extra 260 euros they wouldnt need the full deposit amount - surprise surpirse! This apprantly was the top insurance package, so good infact we didnt need to worry about any damage to the car!!! So we are in the middle of nowhere, trapped without any choice but to accept the upsale to continue with our holiday. Again i asked how the 260 is made up and once again multiple figures were shown that made no sense mathmatically. Finally because we chose (had no choice) the differnet package a smaller 150 euro deposit would be required. Well guess what, they can take that with a debit card!!!! Absolute scam and digusting tactics to obtain higher revenue by misleading and mis selling what service they are providing. Once the money was transfered I was catergorically reassured by Tangerines advisor that on return of the vehicle the deposit would be refunded within 10 working days, infact it might be quicker depending on my bank. WIth all the fluster I noticed after leaving portugal that on the paperwork provided to me, there was no information on the 150 deposit which again is fradulant and leaves me to believe its part of the scam. Ok so we go to the car, nothing wrong at first glance with the car, it was as expected - clean and tidy, however we drive off and immediately i notice it feels weird or soft on the road so i pull into the nearest garage and check the tyres, they were all on average 16psi below recommendation which is dangerous and clearly means this isnt checked between hires by Tangerine. So we return the vehicle at the end of our stay, easy check in procedure, other than that i was asked to sign a tablet which i assumed was proof of return or vehicle condition however no information was provided and i had no option to sign a blank page. Not great confidence that i would receive deposit! I was aware at the point of sale from Tangerine after they explained that any charges from the toll would be deductable, so to counter that we avoided all motorways and main roads. Again this should have been clear and also inlcuded on AutoEuropes page not just a vague comment. When we returned the vehicle there was no interaction with staff or any means to see if this toll charge had been activiated. All in all I would never use Tangerine again nor recommend their services, you are fooled into thinking you are getting a great cheap deal and what started off as around £40 hire ended up being over £300. Thats not an acceptable increase. Furthermore at the time of this review, I still have yet to receive my deposit back. After communicating this to Tangerine direct I have been informed it is a pre authorisation issue and can take up to 30 days - this was never ever mentioned. I have since querried with my bank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FARO, PT - Reviewed by STEPHEN - 12 November 2024
" I contacted you to complain and ask for a refund. Very unhelpful and no offer of payment, for a rental car I never received. "
" I never got my car! No pick up at the airport and no one answering the phone. Had to get a €10 taxi to them. After a couple of payments/deposit for possible road tolls and later pick up, card suddenly not able to pay deposit. They were desperate for me to make payment by debit card instead which means payment of €248 for insurance. I was unwilling to take the extra insurance out as I explained that I have annual cover as we use rental cars quite frequently due to ownership of an apartment on the Algarve. We ended up getting a Uber. I think it's a scam to make desperate tourists late at night pay extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by TIMOTHY - 10 November 2024
" n/a "
" It did take about 1 hour to queue and collect the car as it was very busy, but the counter staff were very friendly and apologetic. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by ANDREW - 09 November 2024
" I did call the Auto Europe help line from the Sixt desk and because I had taken out the cancellation insurance I did have the option to cancel. However there would have been a two hour wait to re book another car so I didn't think that was a viable solution and decided to take the Sixt upgrade. This two hour bebook time is not mentioned when buying cancellation insurance. "
" When we arrived, delayed by an incident on our flight the car I booked was no longer available. This means I had to pay an additional €90 to upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DIOGO - 09 November 2024
" Car worked well and it was cheap. Nothing negative to raise "
" Very easy to find the rental place near the airport. Quick pick up and delivery. Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 09 November 2024
" Very efficient "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KAR-MING - 09 November 2024
" Usually use autoeurope and keyngo fully insured and all previous experience the car has been of relative good quality but this experience was unsure whether the car was going to be reliable. "
" Fully insured so was provided high mileage and car with a lot of bodywork damage. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by TOBY - 06 November 2024
" Terrible experience, used auto Europe to compare prices, noting cross border fees. Chose keddy as no cross border fees stated, whilst other companies had prices listed. Paid more for keddy to avoid cross border fees. Had very poor experience when collecting car, cross border fees added anyway €80 and had a car in very poor condition, long waits and rude sarcastic staff. "
" Long queue at collection, rude sarcastic staff. Extra charges added not shown on auto Europe website, when questioned staff again very rude. Staff watching football on phone throughout car collection. Old dented car with 131k km on odometer given, again long wait to get damage noted before taking car. Very disappointed. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEVEN - 06 November 2024
" At no point was it clearly pointed out that there would be a fee to drop the vehicle off early in the morning. This was very disappointing. "
" Great vehicle and very helpful staff however, the fact I was charged £50 for an early drop off was very unexpected and left me feeling extremely annoyed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IRENE - 06 November 2024
" Excellent service "
" Reasonable experience although some damage to vehicle "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by LEE - 05 November 2024
" Worked out ok. "
" Car was great, wasn't aware it was so far away from airport and time taken to pick up and return. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 05 November 2024
" Simple reservation process. Excellent options and especially the zero excess option. Very competitive prices. "
" My flight was 5 hours late and the after-hours service was excellent. The vehicle was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BORZEA - 05 November 2024
" the only problem vas the condition of the vehicle. in my opinion the car is a possible danger on the road for us as tourists. first of all it had an error that popped up often with insufficeint engine oil pressure. second the care had problems with acceleration, having moments where it simply did not want to accelerate and if you were on an uphill road you were in trouble. I told all of this at drop off but staff was not really interested "
" good reception at the airport, quick shuttle service , good and quick hand over and drop off of the car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by DENNIS - 04 November 2024
" To far from airport, no urgency when collecting or dropping off in fact nearly missed flight "
" See below "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARC - 03 November 2024
" overall very good would use them again "
" The vehicle had a lot of minor dents and scratches on it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 02 November 2024
" Reasonable and cheap. "
" Very slow hand back and shuttle. Otherwise good. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by PHILIP - 02 November 2024
" Excellent "
" Friendly, efficient, nice new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 02 November 2024
" Does what it says on the tin! "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by OSKAR - 02 November 2024
" All good "
" All good and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PHILIP - 01 November 2024
" Excellent value for money . Not sure if all companies in Portugal charge it but we paid £1.93 per day (6 days) for the auto toll device in the car. As it made the overall rental for 6 days only £44 . This was exceptional value and the transfer back to the airport was spot on . 15 mins max "
" Waited quite a while for pick up at the airport ( 30 mins) whilst other companies had been around twice in the time "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAREN - 31 October 2024
" not entirely convinced that the rental company inspection of existing damages to the vehicle on my collection was composite enough. As i have said, the fact i did many photos and a video to evidence the vehicle condition on collection has saved me form any potential claim for damages they may have made. "
" no formal handover on condition of vehicle with rep. good job i took lots of photos and a video as on return a number of issues were raised y them and i was able to prove through my own evidence they were there when i collected the vehicle. one of the dents/marks on the rear van door was significant and was surprised they had no record of it! Thankfully i was able to defend my position. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PAULO - 31 October 2024
" Difficult to find desk to collect vehicle, no very visible and no direction on app or online. "
" When on queue for collection day after printed ticket to collect others customers from herts hire have priority to reception, on my case have 5 booking pass front to reception, arriving on queue after me, only was call to reception desk after queue was empty, ask to attendant and reply other bookings have priority to firbly hire. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by SYED IMRAN - 30 October 2024
" Very easy to transact with "
" Easy to deal with and competitively priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 30 October 2024
" Why can't car hire companies be upfront about additional charges? Answer: because it's a great way to increase their revenues without being honest with the customer. "
" Keddy/Europcar are ripping of customers by charging €9.50 per day in Faro if you are taking the car into Spain. Disgraceful! What was a basic rental of €120 ended up costing significantly more with no advance notice of these charges. Won't be using them again. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MADEIRA, PT - Reviewed by RICHARD - 29 October 2024
" Always good customer service. "
" Car was 2018 so carried a lot of scars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by MILAN - 29 October 2024
" Na "
" Na "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STANLEY - 29 October 2024
" Auto Europe continues to be my default rental company. My experience with Guerin continues to confirm this. Thank you. "
" At both pick up and drop off it was a very open and honest experience. Staff excellent in explaining showing and checking the vehicle. They took their time, we're polite andefficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEVERLEY - 29 October 2024
" Windscreen needs to be cleaner "
" Windscreen needs to be cleaner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GREG - 29 October 2024
" Nice people to deal with "
" It was not clear where to wait for the transfer from Faro airport to the Hire car depot but once I found the transfer bus it was all very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 28 October 2024
" Easy to navigate. Good customer experience "
" Efficient, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LYNDON - 28 October 2024
" We would definitely use again "
" Very efficient, very easy checkin and checkout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KELVIN - 28 October 2024
" Great booking and amendable experience. Easy to use website/app and competitive pricing "
" Refreshingly good car hire experience, very nice staff and very efficient collection and drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 28 October 2024
" This is the third time we have used you as our Car Rental supplier in the last 12 months. The first time (in Eire, with Europcar) was very good. The second (Tenerife, with Gobycar) was a little less straightforward but still fairly problem-free. This last time was, frankly, a disaster from a customer service standpoint. I will certainly never use OK Mobility again and will be telling anyone who asks, to steer well clear as well. My on-line review will be scathing. OK Mobility's multiple failures reflected very poorly on you and the fact that you offer them as one of the companies you work with, is now making me wonder whether I should use you again in future, if this is the 'standard' of car rental companies you deal with. "
" 1) The instructions provided by OK Mobility to get to the Shuttle pick-up point at Faro airport were inaccurate and unhelpful. They advised waiting at a certain described point/sign which was no longer present. There were several other customers of theirs milling around the general area when we arrived, asking each other if it was the right place. Some people called OK Mobility Customer Service but no-one received a reply (more on this later). 2) When a shuttle bus arrived (about 30 minutes after we did) the driver threw the baggage in to the luggage area with no concern about potentially fragile items inside. 3) When I gave him my name, he said 'Oh, Mr xxxx, you're finally here, this is the fourth time I have been looking for you' in an irritated voice. Hardly a good ambassador for the company when there was nothing we could do about the long queues at Passport control... 4) When the bus finally arrived at the Rental Office, I was rudely shouted at by the counter staff for not realising I needed a 'pick your number' ticket. 5) I was forced to pay a €14-odd fee for the Portuguese Motorway tracker - no-one had told me about this during the rental process and as I had no intention of using any of the toll roads, this was extremely irritating to me. 6) The car provided was significantly larger than we had expected - while most people would be glad of the upgrade, it meant that our petrol consumption was increased and I quickly developed severe arm ache due to the position of the gear lever. I am still in pain 5 days after returning. 7) The car was a 'keyless' Renault Captur with no ignition key but a key fob instead and we repeatedly had problems with it not starting when we pressed the START/STOP button and on less frequent occasions, stopping it either. This problem became worse as the holiday progressed until finally on the Monday, the car refused to start entirely for 30 minutes while we were away from the hotel. We finally managed to get it to start and drove back to the hotel, where we tried phoning OK Mobility's Breakdown number on several occasions but never received a reply - just constant ringing. We tried their Customer Service number as well - same; no reply just constant ringing. The hotel staff kindly offered to call the numbers from their own devices but could not get any response either. Had we been in the middle of nowhere, we would have been totally stuck, in a foreign country where we did not speak the language!! Finally, I managed (after about 15 minutes) to get the vehicle started again and had no choice but to drive approx. 60km back to the Rental Office in Faro to try and get a replacement vehicle. The staff member identified that the battery in the key fob was weak (as we could not read the Portuguese display, we had no way of knowing this) and swapped it out with a replacement. Of course, OK Mobility's checks should have picked up this defect before issuing the vehicle to a customer. 8) The staff member apologised but said there was nothing he could do at the time to offer compensation for the distress, time and petrol (over 3 hours of driving from the hotel to the Rental Office and back, together with 120km of petrol usage) but that I should take it up when I dropped off the vehicle. Inevitably, when I did so, the staff member on duty said there was nothing he could do about it but that I should write to OK Mobility Customer Service in order to ask them for some sort of redress. 9) The shuttle driver (possibly the same man) who took us back from the Rental Office to the Airport got the hump when we declined to let him put the baggage in to the luggage area in the van (after the experience with 'him' throwing things around when we arrived, we weren't taking chances) and sarcastically asked 'if we wanted to drive the van, too?' "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PORTO, PT - Reviewed by ALAN - 28 October 2024
" I wanted to hire a small car to travel around in. Rentastar only hire out Mercedes cars and there was no hint of this during the booking process through Auto Europe. They don't hire out small cars so I received an A class Mercedes and I wasn't after a high performance, prestige car. The whole booking process was very misleading. "
" They were supposed to collect me at the airport arrivals by holding a sign up. Nobody appeared until 2 phone calls later. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LESLEY - 28 October 2024
" As above "
" Very efficient and helpful. My only criticism was there was no screenwash in my car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EION - 28 October 2024
" See above - good but could be better. "
" Overall we had a very good experience and we would hire from Klass Wagen again. However there were some issues that you need to resolve - No 'on-airport' facility or staff. No proper signage for arriving customers. Pre-ordered satnav was not available on arrival and when one was found it didn't work because 4 updates were missing....sloppy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIEN - 27 October 2024
" So far I haven't heard back from AutoEurope about my refund, I am passing it onto my credit card company to get my money back as they do not seem to be at all interested in getting it back or even helping me after the appalling service I received from wagen "
" I arrived at wagen late, was met by a very efficient young woman who told me I'd need to pay a very large amount of money as a deposit or take out their insurance as what I had with AutoEuropa wold not cover me if there was any damage to the car, she informed me that I would be charged €500.00 for a flat tire plus €300.00 for a tow truck plus a call out fee and probably other fees. She asked for €170.00 for the toll box if I went on the toll roads , I told her I thought their fees were rather high and I was not a all happy to pay such hight fees and I would not take out their insurance, but as I needed the car I would would put it on my credit card and I did not appreciate the hard sell, she then told me she did not feel comfortable renting the car to me and she would cancel my booking, I explained I needed the car but she repeated that she didn't feel she could rent the car to me and would cancel my booking, that's when I gave up and said if that's how she felt then she should do it, at that point she told me I was being filmed and our conversation was being recorded by the cameras above her desk and in their office, I was shocked to hear that and I was not informed that this was taking place , I phoned AutoEurope as soon as I got out told them what had happened and rebooked a car with a reputable car company, I asked for my money back and was told they needed to talk to wagen and would phone me back but they never did and I am still waiting for my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROBERT - 27 October 2024
" Not what we expected "
" Not the car we expected "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by HELEN - 26 October 2024
" I am most unhappy with the incorrect advertising of Turisprime as being 'At airport' pickup and not shuttle service "
" The booking I made with AutoEurope stated that Turisprime was at airport and not a shuttle service. When I arrived at the airport the shuttle service instructions were unclear. We waited 20 minutes for a shuttle to arrive, the phone to Turisprime was unanswered and I had to call AutoEurope to find out what was happening. The return shuttle service was also very slow, we had to wait for two shuttles to the airport before there was room for us, this was midday on a Wednesday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PORTO, PT - Reviewed by JOSE - 26 October 2024
" All in all very good experience. Only advice is if you're offered a different car ask if extra pay is required. "
" Good experience only issue is the girl at desk offered various options of different cars and never mentioned I have had to pay extra. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALASTAIR - 26 October 2024
" As above "
" Not happy at all with how manipulative the 'full cover/insurance' extra is, when it is not at all full! It doesn't cover a large amount of risk and is very deceptive. Then Klass Wagen tried to get me to pay around double what I had already paid, just to get the rest of the insurance. No individuals fault that I dealt with there, just the manipulative way you and they have chosen to run your businesses. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ANDREW - 25 October 2024
" So simple and easy, would highly recommend Ok Mobility 5*! "
" From start to finish it was very easy and quick, the shuttle was waiting for us at Lisbon airport, speedy and efficient in picking the car up and dropping it off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RONALD - 24 October 2024
" Ok. You get what you pay for. "
" Klass are a sub agent for auto Europe, so quality was not the best part. On arrival at airport we had to wait over an hour to be collected. Car hire was cheap. Staff at office were friendly and ok. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ARSENIO - 24 October 2024
" I have used Auto Europe company for 20 years and they are very good, no issues and always helpful. "
" This is the second time i'm using this company and never again, I'm Portuguese and go back to Portugal 6-8 times a year and always hire a car. I have car hire insurance which I pay for the whole year to cover any damege on hire cars, and with Klasswagem company, I was forced to take their insurance which cost 250 Euros because their staff were extremely pushy and said my insurance was not valid. I explained to the person serving me that I have hired a car with them about 3 months before and had no problem, but this guy would not relent and kept saying that things had changed last month and I had to pay. In the end, I paid very reluctantly as it was late at night and I was fed up of arguing with the guy. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by DAVID - 24 October 2024
" Booking process, payment etc very good but let down totally by lengthy collection process "
" Waited nearly one hour to be dealt with at collection. Offered pre check in some days before arrival but confirmation number not recognised on system. Nowhere near as smooth as Avis at Faro or Alamo in the USA. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by GRAHAM - 24 October 2024
" When i purchase full; cover with a renter such as Auto Europe i expect it to be full "
" High pressure sales stating the full coverage that i took with Auto Europe was not indeed full & did not cover many things. Not at all likely to chose Klass Wagen again & it clouds my view of Auto Europe working with such partners "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ALAN - 24 October 2024
" Very good rate, great service, all went well, good experience. "
" Good price, all ready for us on our arrival. Friendly staff. Very happy, all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVAN - 24 October 2024
" Everything went very smoothly. "
" Quick and easy with quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BIJU - 23 October 2024
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 22 October 2024
" Easy and good value booking experience. "
" It worked well, as it should. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEPHEN - 22 October 2024
" As described above not a very good experience at all. Just thankful that we did not get stopped by the local Police as the rear tyres were worn. Taking our own video of the vehicle on collection and drop off was a must just to prove that the dents, scratches and scrapes were existing and nothing we had done. "
" Very disappointed with our car hire experience, the car had so many scrapes, dents and scratches we had to take a full video of the car and identify all of this to the employee before we drove off. What made it worse to notice is that the car had not been washed or cleaned on the outside, inside was not immaculate either but ok. After just 10 minutes driving the low level water for the engine not the window washers came on so we had to stop and top up this in case the engine overheated. Over the next few days we then noticed that the rear tyres were on the edge of being illegal due to wear. We have the photographs to prove this. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by TIMOTHY - 22 October 2024
" Overall, a very good experience at a great price. "
" Really good, efficient service. Excellent car condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEWART - 22 October 2024
" Good staff "
" Good staff. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by SALLY - 22 October 2024
" Gold car is cheap for a reason "
" Service was ok but car was a bit old and battered. It was also ready for a service. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JOSE - 22 October 2024
" This rental occurred as planed with no issues "
" Although it was late night, Herty staff were friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 21 October 2024
" Have used Auto Europe a few times now and will be happy to continue "
" Have used Guerin a few times now from Faro and they work well for me "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by BRITTA - 21 October 2024
" Don't say it is in Terminal when it is miles away "
" As a Blue Card Holder with mobility issues booked on your site as being IN Terminal. Was not at all-15 minutes off Airport and 250 meters to pick up point-disaster!!! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 20 October 2024
" No additional comments "
" No additional comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 20 October 2024
" All worked as it should have. "
" Generally good but very confusing toll charging "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTO, PT - Reviewed by VICTOR - 20 October 2024
" I always use Auto europe no other search tool could beat them "
" All done very quickly and professionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LIDIA - 20 October 2024
" Was fine, see above - due to the charge I am not likely to book with them again if I travel and arrive late "
" The car was not in great condition in terms of presentation it had a number of scratches and pumps. I was not to pleased to be charged 40.00 euros for out of hours pick up when they were opened and there was 2 people at the reception. clearly they were not there only for me. They are a well know rental car and I believe this charge is not correct. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by FREDERIK JAN - 19 October 2024
" Close to the airport "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 19 October 2024
" Very efficient "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 18 October 2024
" Positive and no real complaints "
" Generally very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIFFORD - 18 October 2024
" the car I had on this occasion was not up to their normal standards "
" Firefly have been very good for cars in the past few rentals I have had with them, this was was not up to their normal standard "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by STEPHEN - 17 October 2024
" Easy to use website. Competitive pricing. "
" Very efficient pick up & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 17 October 2024
" See above....the deal left me feeling stupid and my wallet empty. I WILL NEVER USE AUTO EUROPE AGAIN. "
" From a starting stated cost of £21 for a week, the final cost of £320 was outrageous! The subterfuge between the UK agents and the car supplier caused misunderstands and is obviously designed to scam the client for as much cash as possible. NO I WOULD DEFINITELY NOT RECOMMEND YOU OR USE YOU AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 October 2024
" Great! "
" Pick up went smoothly, return flight was changed so allowed to keep the car for longer with no extra cost! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by CORNELIUS - 16 October 2024
" Although pickup was slow due to many other customers making rental arrangements, drop off was quick and efficient and the transfer was also completed quickly. It was a very wet day and we felt that the driver could possibly have dropped us closer to the airport doors rather than out at P4. "
" The dashboard instructions were in German so we couldn't understand most of them and we couldn't work out how to change them. If English was available it would have helped a lot if the staff could have changed them for us. We will be aware of this in future and check that the language is correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 15 October 2024
" Will recommend to others. "
" Easy online booking. Efficient, knowledgeable, helpful staff. Will recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 15 October 2024
" Not the fault of Auto Europe "
" Over selling of add-ons at the desk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 15 October 2024
" All went well,no bad surprises. "
" All the process went smoothly... Never had to make the check in by myself, but it was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BENJAMIN - 15 October 2024
" The pick up and drop off experience at Faro airport was really the best I have ever experienced. A very professional and friendly team. Well done to you all. "
" The pick up and drop off experience at Faro airport (this auto Europe) was really the best I have ever experienced. A very professional and friendly team. Well done to you all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUNA - 15 October 2024
" Again not sure I'd use them again. Overall don't trust them not to scam me. "
" Great price, big warehouse, lots of vehicle choice. Seems an efficient service in an ideal world. Airport pickup- no mention of company name change to Moveida! Waited 40 mins before finding this out. Wasn't aware they didn't take Amex as I had used Amex to book and pay the initial fee - the counter girl was very rude and dismissive about it. I speak enough Portuguese to know she was laughing with her colleague about me. Not kind. No mention of when my deposit will be returned, couldn't get a straight answer out of anyone. Same with the toll deposit. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 14 October 2024
" Good experience overall "
" Overall good experience, the only downside was just one staff member to pick up the clients and to do the check in. Long wait. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PHILIP - 14 October 2024
" Perfect "
" The staff were 100,% helpful. Will book again, no doubt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KARL - 14 October 2024
" The hire of the car became very expensive We had to pay €250 insurance and €150 deposit on the toll road sensor. "
" We was totally ripped off by needing to purchase another insurance policy at a cost of €250. After we bought the extra insurance from your website. We was told they did not accept the policy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROBERT - 14 October 2024
" All good "
" All good. Nice car in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 14 October 2024
" Good communication and most importantly no problems "
" There was a scratch all the way down the side of the car with other scuff marks throughout, however the car ran really well and overall I was very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by RICHARD - 14 October 2024
" exelent! "
" Every part of the process from paying (a very competitive rate) to the drop off at the end was easy and a pleasure. I will no doubt use your company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 14 October 2024
" I have done that in section 3 "
" The car was in good condition albeit an older vehicle with 46k km on the clock. The rate was very good indeed. The main downside is that Turisprime is off-airport and there is no desk in the terminal so guessing where the transfer pick-up is...well, a guess. That said, the minibus turned up within about 10 minutes once I had worked out where to wait. The same on the way back - drop off car in rather remote location and get transfer back to airport, but it did leave pretty promptly. Check-in was carried out promptly and no minute searching round the vehicle for any damage. Staff not especially friendly but were efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 14 October 2024
" Auto Europe were efficient but I did not know they were only acting as a agent / broker. Did not advise me of all additional charges taken by GoldCar. Gold car also charged me for Motorway toll machine which I did not require or used as i did not travel on any motorways. All in all a bad experience. i will never use Gold car again on my future visits to Portugal. "
" Over one hour to pick up car at reception on arrival. Also a Deposit Garantia of 1,350 euros taken without prior knowledge when I had already paid additional rental insurance from Auto europe. All very poor service and will advise Trip advisor of experience, "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by SARAH - 14 October 2024
" Good thanks "
" Service and car good but difficult location to drive to and from! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 14 October 2024
" x "
" Always friendly, professional staff. Clean and new vehicles. Check out and in go smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 13 October 2024
" First class as always "
" Had to wait 30 mins for pick up at airport, my plane came in at 7.30 and got pick up place at 7.40. I noticed that the offices closed at 8.00 so was worried it wouldn't come . It arrived safe and sound at 8.10 and they couldn't have been more helpful so very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by KARL - 13 October 2024
" For me the best car hire site going, especially since comprehensive insurance upgrade became possible. Thank you. "
" This is the most recent hire from Guerin with many in the past - always the same good service and very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 13 October 2024
" We feel they should have advised us about the extra costs we might be expected to pay. It was Klass that did the hard sell not Auto Europe. "
" When we arrived to collect the car we feel we were pressured into buying more insurance and the car ended up costing a lot more than we had budgeted for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 13 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by NORBERT - 13 October 2024
" Check-in at a kiosk instead of an agent is unacceptable "
" Check-in at a kiosk instead of an agent is unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 12 October 2024
" as above!!! "
" my car did not have an operational rear seat belt lock so I could not travel with my family members in the car which was really disappointing and I purchased a car with full insurance when booked the car and at the desk the staff told me that I had no insurance so needed to pay 300 for one, I found this unacceptable!!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
FARO, PT - Reviewed by DOUGLAS - 12 October 2024
" 1st class service "
" Excellent y "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 12 October 2024
" All good "
" Excellent though would like their opening and closing times extended to accommodate earlier and later flight arrival times !! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 12 October 2024
" Exelent as always "
" Excelent aervice as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 11 October 2024
" Used Autoeurope for years and have usually experienced excellent service. "
" Within 50kms the vehicle had 'service required' warning light displayed and also tyre pressure warnings. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LISBON, PT - Reviewed by GERARD - 11 October 2024
" Apart from the tyre problem we enjoyed the use of the car,easy to park and compact with enough space for baggage. I like driving into small towns and villages which can be problematic with a large car. "
" Over 90000ks ,it felt tired and well used. It felt alarming whilst on the motorway like the rear starting to breakaway on bends. Fortunately it was dry and we drove quite sensible to our destination. I took the car to a tyre depot and had them check all tyres 1 was very low and the others had different Pressures even the reserve spair wheel. No dust caps on any !!! Once rectified all went well and we could resume our tour with safety. We have used your company many times and always been very happy. The toll system is very ingenious and transparent. We will use GOLDCAR again!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by JOHN - 11 October 2024
" We have used Auto Europe before and always find the cost to be reasonable. Hire was with Keddy but Europcar actually provided the vehicle which was in better condition than some we have hired from in the past. Would use both Auto Europe and Europcar again. "
" Vehicle was actually supplied by Europcar not Keddy. Everything went smoothly, staff were friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CLIFFORD - 11 October 2024
" Generally I've always been happy with autoeurope & the companies they deal with. But not in this case. "
" 1. It was not clear where the pick up was. Hence I wasted time trying to find the pick having to ask a number of different hire companies. 2. The time taken to rent the car was ridiculous at least an hour. I even rang your office to cancel the hire but was advised it was too late to cancel and I therefore had to go ahead with the hire 3. I never received any T& Cs from the hire company regarding what was & what was not covered. 4. I believe I've been misled & taken advantage of by the hire company. When I eventually got to the counter I was told that the cover I'd bought from you only covered the excess. It did not cover any loss or damage to the car over and above the excess. That was my responsibility. In all the years of hiring cars I've never heard of this. In spite of my protestations he was adamant that what he was saying was correct so I was either responsible for loss or damage above the excess or I had to buy the full cover through them. I felt I had no option other than to buy their cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by PAULA - 11 October 2024
" Good as always. "
" Over 12 years renting with autoeurope I think it says it all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POMBAL, PT - Reviewed by JULIA - 10 October 2024
" Staff support made it very straightforward especially as it was the first time I had hired in Pombal "
" Very helpful and friendly and was kind to speak English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 10 October 2024
" Easy to navigate and select vehicle - all good with Guerin "
" Quick and efficient departure and drop off. Already recommended to a friend "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FERNANDO - 10 October 2024
" All went according to plan as per reservation details. Hertz staff excellent. "
" very good - no additional comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBIN - 10 October 2024
" Very good service from AutoEurope. "
" It wasn't Alamo by Enterprise. It was Geurin. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAMISH - 09 October 2024
" It did the job, we did not need the insurance 'sales job' at the collection point! "
" Very slow at pick up, lots of unhappy customers. Clearly a lot of people were not aware of the very high deposit, we saw two groups leaving! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by KEITH - 08 October 2024
" No problem. Just an idiot decided to scratch the side of the car with a key which made check out longer "
" Car hire site a little difficult to find for return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MARCO - 08 October 2024
" Excellent experience "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 08 October 2024
" Good professional site - no issues "
" Effortless transfer to car hire site - very friendly staff - great value for money - super easy drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIERAN - 07 October 2024
" Everything went well and was a competitive price. "
" Staff were very friendly and knowledgeable. Had no issues at all with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONALD - 06 October 2024
" Xxxxxxxxxxxxx "
" Xxxxxxxxxxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANIL - 06 October 2024
" I feel auto Europe should make customer aware of the extra cost when they sell the car hire to third party "
" The staff were extremely unhelpful and keen on selling the insurance which we did not want and the same price as hiring the car .We were in the impression we were covered with Auto Europe which I took out when hiring the car "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FARO, PT - Reviewed by MATTHEW - 06 October 2024
" very easy to use "
" very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 06 October 2024
" I have used Autoeurope for years now and can't fault the seevice "
" Although purchased insurance from autoeurope still pressured into purchasing in their own Did not budge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 05 October 2024
" easy finding and booking what I needed. "
" staff in Lisbon office were super slow. Took 30 minutes to from arrival to driving with only 2 people already being served in front of me when I arrived. Other staff members seemed to be think it better to just watch the massive queue forming rather than jumping in to help the 2 counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VITOR - 04 October 2024
" overall it went well "
" The car has a lot of damage and is not specified in the check-in sheet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by SHEILA - 03 October 2024
" See comments above! "
" From catching the transfer bus the short distance to the car hire office it w2as nearly TWO HOURS before I was given the keys and could drive away. There was absolutely no sense of urgency. The staff blamed it on the computer system. There were only 3 clients ahead of me and two people at the desk - though one kept popping out through that time. There was another guy employed by Drivalia but he would not deal with incoming clients and would only deal with returned vehicles - even though, at the time, there were no returns to deal with. The price for a week plus full insurance was great value - however because our flight was at 9.45am and the office does not open until 8am they told me that the timing was too tight (because they take SO long to deal with anything) and therefore I had to pay a further EUR 35 to drop the car off before 8am. They tried to palm me off with a car which was empty of fule and I told them that I had specifically booked a car Full to Full. They argued that it was the same - which it is not. In the end he found a car with a full tank. They then tried to extract more money for using the toll roads. I had no intention of using them but they were persistent. In the end they conceded that if I typed in Avoid Tolls to the Sat Nav I would avoid them....but the car he had found had no SatNav. Eventually he did find one with a SatNav - but in fact it didn't work properly and I ended up using Google maps on my phone. Furthermore after removing the ignition key one would normally swivel the key down into the body and click the button to release it. The button did not releas it so i had to go into a cafe to ask for a sharp knife to extract it - and ended up stuffing the void with loo paper to stop the key clicking back in. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 03 October 2024
" A1 "
" Great service from Madalene. Nice lady "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 02 October 2024
" Always good prices and easy online process "
" Brilliant service - the man who dealt with the rental was very friendly and efficient. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 02 October 2024
" As above "
" The vehicle was returned with no additional damage. The drop off was very efficient. Excellent service on the shuttle transportation to Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 02 October 2024
" pricing competitive and booking was easy as usual. "
" Very different check out and check in inspections of the vehicle. SIXT trying to claim underside of car was damaged despite it not being checked on check out and us not hitting anything. would have good value for money is sixt hadn't scammed me. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by ALAN - 02 October 2024
" none "
" Picking up - very efficient and friendly Drop off- not friendly or engaging "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
FARO, PT - Reviewed by JANICE - 02 October 2024
" Everything went well. "
" Very helpful both pucking up and dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 01 October 2024
" Everything fine .Would recommend and use again "
" Another smooth car rental with Hertz and auto europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 01 October 2024
" Overall satisfactory however disappointed with billing for roadside assistance which I declined, perhaps language misunderstanding "
" Difficulty finding the car due to information received stating to go to the airport kiosk which was unmanned, despite saying that I didn't want roadside assistance I was still billed for it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 01 October 2024
" Won't be returning "
" Car in poor condition and lots of added costs for insurance and toll fees "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
FARO, PT - Reviewed by MICHAEL - 30 September 2024
" A1 "
" Great service from madelene "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NIGEL - 30 September 2024
" One way rental worked fine. Drop off in Lisbon was very easy. "
" Pick up in Porto was slow as many other customers had also arrived at 09:30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 29 September 2024
" I printed out the page where i booked my car and also the voucher for pick up. On the Auto Europe page it said i was booking with full insurance. When i got to the counter they said i hadn't (€3,000 excess) and when i read the voucher they were correct. T It cost over £200 for the full insurance which was totally unexpected and totally Auto Europe's fault. Not impressed at all "
" Very pleasant experience and a great car despite not being that clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by SANDIVEN - 29 September 2024
" Need to put everything clear on the website about the prices as its not nice for the customer to come and find out about extra when u already paid online for everything. "
" The prices was not right and when ypu go to collect the car they add more money on top saying about insurance that need to pay but when I book I took everything that you were offering on the website. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DAVID - 29 September 2024
" Very helpful staff and a pleasurable experience, will use again "
" Guerin were very helpful and the car was very good. Their service is excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ILAN - 29 September 2024
" Very disappointing to book a car with specific requirements a lot of time in advance and find out on the day of renting that that car isn't available. I lost trust in both Auto Europe and Centauro and their reliability. "
" I booked a seven seater automatic car as we travelled seven passengers and the driver had a driving license for automatic car only. When we picked up the car they had no seven seater automatic car but only manual car. Therefore, we had to take a five seater automatic car and use taxi for the other two passengers who didn't fit into the car. We had to pay much more money for taxi during our trip because of this reason. In addition, the representative of Centauro at the counter told us they will have three seven seaters automatic car returning two days after our arrival date and they will contact us to come to replace our manual car. However, they had never call us and when I tried dozens of time to call them, they never answer the call. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW - 28 September 2024
" Drive on we great they are a little bit away from the airport but have a,regular shuttle bus.We stayed overnight at airport and was walking distance "
" Professional courteous and efficient service.A good reliable car easy hire and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CLIFFORD - 27 September 2024
" Auto Europe were easy to deal with & made booking easy. Admin & updates were clear & helpful. "
" Not the best but not the worst "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 27 September 2024
" No problems with the whole process "
" The whole process went smoothly. Staff were polite and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TRACEY - 27 September 2024
" Excellent, best car hire company ever used "
" Excellent service, friendly and efficient staff. Car was like new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARK - 27 September 2024
" Nothing showed all additional local charges (eg Glas&Tyres) so thought included with Zero Excess. Only saw possible £103 claim fee on voucher (nothing before booking. Seems Hertz etc can do as they wish "
" Paid a high price to have zero excess for worry free hire. On pickup told Glass&Tyres not included and had to pay £60.95 more. This was not expected and on their voucher this was not even mentioned on their "locally available options (drivers, seats etc)" Additionally, although £0 excess there could have been an admin charge of £103 in event of a claim (not exactly £0 if claim!) On pickup, fuel dropped to 7/8 from full within 10km. When I filled up I drove 95km before this happened, so could not have been anywhere near full. Will not rent from Dollar/Hertz/Thrifty in the future "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by RICHARD - 26 September 2024
" Generally a very good experience "
" Staff were very helpful and upgraded the car because I had a wheelchair. They also changed the car when I had a persistent tyre pressure warning light during the rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JONATHAN - 26 September 2024
" The pick up was a nightmare, not what I booked. Unhappy. "
" I booked a car on the terminal site, it was not. We had to wait 45 minutes for a shuttle. I booked a car with a full to full fuel policy, it was not. NOT IMPRESSED. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by WAYNE - 25 September 2024
" All in all very good experience "
" The only negative was the 1 1/2 hour wait to get to see the counter staff due to amount of people in the line "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 25 September 2024
" Auto-Europe is fine, Surpice is probabky fine, just disappointed - if they had told me I'd be getting an Eclipse there is no way I would have spent as much money as I did. "
" I expected to receive a Range Rover Evoque, but got a Mitsibushi Eclipse Cross which is testing the very limits of the word "similar" "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 24 September 2024
" I have rented many cars through AutoEurope and found them excellent in the past. They let me down this time by not replying to my emails. "
" Counter staff twice told me toll equipment was mandatory and charged me despite me saying I didn't want it. It was obvious from the subsequent contract that it was an additional add on and not compulsory. Not impressed by Sixt at all. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ANDREW - 24 September 2024
" Long wait to collect car, but it was very busy. Staff were excellent. Drop off quick and easy. "
" Long wait to collect car, but it was very busy. Staff were excellent. Drop off quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRAGA, PT - Reviewed by MARC - 24 September 2024
" Really happy "
" Really good company to deal with and simple systems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RACHEL - 24 September 2024
" Online booking was ok "
" Surprice is good on a budget. The pick up process is slow taking about 30min despite filling out the online checking with the provided QR code in the shuttle on the way to the hire office. The car was clean and ran ok during the hire period. There was some damage to the car from a previous hire that was yet to be repaired and the slightly affected the steering. Staff did not communicate with each other that we were ready for the shuttle despite telling us it was ready. It was unclear who would be providing the shuttle to the airport to approach to escalate the issue. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by ELIZABETH - 23 September 2024
" Apart from the pick up, service was ok "
" The pick up from airport was poor. I was waiting for over half an hour, and had to call to chase, then when they finally arrived it was past 8pm and I was then charged an additional €55 for out of hours pick up. Very dissatisfied! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHARLES - 23 September 2024
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 23 September 2024
" We were also delivered a car which was stated to be full on petrol which it was not. it was dark upon pick up and ny the time I realised it was less than half full it was late.The pick up had already tajen over 2 hours. I was not going back. "
" Drive on does not exist in Portugal it is now Movida. This caused us delay in picking up the car as we could not see Drive on pickups. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 23 September 2024
" On making the decision, I received all the information via the internet. So satisfied that all was as it should be. "
" On arrival at office confronted with a long line of hirers in front of us, Only two desks we operating. Meaning we waited an hour before being seen to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CATHY - 22 September 2024
" Easy to book, easy pick and drop off "
" Good company to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRIS - 21 September 2024
" Generally pleased with Auto Europe Disappointed with Europcar /Keddy who have been efficient iand provided good service n the past "
" Vehicle was quite dirty on collection . Difficult to check for damage. This acknowledged by staff.. Damage to one of wheels was not listed on checkout document . Fortunately we photographed this. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by SAMUEL - 21 September 2024
" Upon booking the car should have been situated at the airport. To find out on arrival it was a 20 minute drive in shuttle bus. I then had to pay €66 euro to change the drop off to the airport. Not happy! "
" Miss sold! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 21 September 2024
" Good out of hours service via key drop. Good overall experience. "
" Used guerin a few times, maybe one day might recieve a free upgrade. Asked numerous times but never available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARK - 21 September 2024
" Despite the problem with the 1st car the overall experience was very good, helped by the manager at Faro airport. "
" The only reason I have not given a score of 10 for the vehicle is because after 2 days I discovered it had a slow puncture. On day 7 we took it back and changed it for a different vehicle, which was in perfect condition. The lady at Guerin (the local agents for Alamo and Enterprise) was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MELANIE - 20 September 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 20 September 2024
" As above very dissatisfied I was not there when they rechecked and there is no way I put a scratch on it besides the fact there isn't any more room on the car for more scratches as it was covered along with the dirt "
" The car was filthy inside dirt and grime like someone had washed with a dirty cloth and the outside was all scratched when I returned it no one to check it in and then they have sent me a bill for an existing scratch which I have disputed the car had more x's on the check out than a battleship game but they have managed to try and charge me for one more they have a few days to get back to me and sort this and I do the charge before I start a social media barrage on which people shouldn't book with or have anything to do with gold car very pissed off with whole scenario and is not nice commercially "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by DARREN - 20 September 2024
" Customer service when things go wrong is almost non existent. Waiting 30 minutes for the phone to be answered, then told to wait a few more weeks for an answer does not inspire confidence. Same experience last year when Hertz added extras. In the end my Credit card company recovered the money. "
" It seemed the Counter staff at Sixt were very friendly and efficient, but after returning home I found an extra €276 had been charged to my Credit Card. Extra Insurance had been added to my hire, but not advised to me. I had already pre-paid for full insurance, so did not need the extra. The rental contract was never emailed to me after collection. I declined all extras at the time of collecting the car, so these were added fraudulently. I only found out what the extra charge was for when Sixt emailed a final invoice. I have queried the over charge with Auto Europe and Sixt, but no reply from either. Will wait a few more weeks then ask my Credit Card company to recover the money. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADRIAN - 19 September 2024
" Easy to deal with "
" Very professional to deal with just wish they were based on the airport site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VANESSA - 18 September 2024
" Absolutely awful experience. Major engine failure, left stranded for 5.5 hours. Ripped off by Centauro for 1300 euros. Never have we experienced such appalling service. We have not agreed with or authorised these fraudulent charges. "
" Waited 1 hour to collect car. Car broke down, waited 5.5 hours for recovery & taxi, left stranded. Staff very unhelpful constantly lying to us. Then have been charged an additional 1300 euros fraudulently. We are disgusted by the service of this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARC - 18 September 2024
" No problems and friendly staff with good English "
" Great car, good price, depot was a little remote but transfer was efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 18 September 2024
" I will never book with Klass Wagen ever again even if they are the lowest price of all cars and if they are the only car available. I would rather take an Uber than ever use Klass Wagen. It was a horrid experience. "
" The facilities are very poor with people having to wait outside while they process other customers. They seemed only interesting in selling extra insurance and not in processing clients quickly to their cars. The car I was allocated was in a very bad condition inside and outside. Scratches and dents and damage to the inside also. The power socket (cigarette lighter socket was not working so I could not plug in mu sat nav). Also the engine oil light kept coming on and the exhaust was blowing. The woman who was giving me the keys wanted me to sign for the damage without inspecting it. She became very angry and very defensive when I said I wanted to inspect the car and check that what was on the paperwork was correct. Very unpleasant experience indeed. Let me and my wife in a very distressed state. When we delivered the car we were directed to one building then another building and no one wanted to help us. Handing back the car took far too long making u slate for check in. They would not even help take us to the airport even though the shuttle was there, ready and empty. The whole experience was awful from start to finish. We will NEVER EVER rent from Klass Wagen again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FARO, PT - Reviewed by RADEK - 18 September 2024
" Everything was fine. "
" Nothing to complain. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by SIMON - 18 September 2024
" We arrived late to collect our car after a 16hr delay to be told that Auto Europe only reserve the vehicles for 6 hrs ,so I called Auto Europe and very ignorant gentleman confirmed this he, also told me that there would be no refund as I didn't call to let them know about the delay . I tried to call several times but all your officers were closed, I tried to call Goldcar faro but couldn't get through to their office so what a great experience we had we also then had to find another hire car "
" Recommend to book direct "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 17 September 2024
" You are not connecting with the hire company. "
" SIXT charged me 150 euros per driver for 2 additional drivers whereas your paperwork stated a maximum of 100 euros per driver. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSELL - 17 September 2024
" All in a very nice experience. Friendly people and a nice vehicle, a very smooth operation. "
" Dry friendly helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by STEPHEN - 17 September 2024
" reasonable, better dealing direct with car hire firms that are well established. Quicker easier pickup with them "
" Long wait to get vehicle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 17 September 2024
" Problem was as mentioned that I put in filter of collection at airport! But it was not it was shuttle bus. Please make sure Tangerine are put down as a shuttle bus collection/return "
" The problem was when booking it appeared I was dropping of and collecting at the airport. I put in collection at airport in my order but it was in fact a shuttle bus and Tangarines station is a 15 min bus ride away. The car was good, price was good, and service was good (quick return of deposit) Tangerine are a good company but it needs to be noted where they are "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by SHANE - 16 September 2024
" No issues "
" No issues, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by ERIC - 16 September 2024
" Happy with Auto Europe but disappointed with Guerin this time. "
" Have hired through Guerin satisfactorily many times (mostly in Faro) but the VW Polo we were given in Madeira was old and had a poor gearbox. Handbrake also poor. Not suitable for the hills. With hindsight would have selected a car with a bigger engine and perhaps automatic. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by CHRIS - 16 September 2024
" Overall very good Thank you "
" The only issue I had was that j in mess told that in the event of an accident I had to claim back the original holding fee from auto rather than sprite taking it from auto "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FINIAN - 16 September 2024
" Was reasonably pleased with the process. I had intended to book a car and pick it up and drop off at the airport "
" The depot was 15 mins from the airport. The staff at the depot were courteous and efficient. The turnaround time was pretty good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 16 September 2024
" Apart from the pick up it was avery good experience "
" All was OK except the long waiting time we had waiting to be served at the pick up point. It must have been about 20 minutes, which was not really acceptable.Apart "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 16 September 2024
" Given my disappointing hire I will not be recommending Centauro or AutoEurope to my friends unless this issue can be rectified. "
" Upon returning the vehicle I was informed my deposit would be returned within 7-10 working days. Within 3 days only half of my deposit was returned and no explanation was given as to why the remainder has been withheld. I returned the car with full fuel and have the return slip saying so too. We hired the motorway toll device and went on the motorway for a total of 2 hours throughout our whole rental and seem to have been charged €100 for this which is far too much bordering fraudulent. I have chased up a this query and still have no response. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SHILTON - 15 September 2024
" I have mostly used Auto Europe for my bookings and never had issues with AE directly. "
" I purchased a full insurance through Auto Europe which as per my understanding covers for damages (In case any). The guy on the counter tried to sell me an Insurance of 350€ & tried to give excuses saying the insurance I purchased has lot of hassles and my money will be blocked for a Month even if the car is not damaged. I will have issues with police etc etc. never had this happen before. I kept denying till he gave up. He also tried to sell road side assistance for 40€ which I denied. After that his expression completely changed. He turned from being polite to being rude all for not paying the ridiculous prices. Looking at Google reviews, seems like people have had similar experience. Would definitely not recommend ok mobility in Portugal to anyon "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 15 September 2024
" All fine as usual. "
" About 12 people in a queue waiting for cars so it was slow. Eventually given a car, at handover the employee said it was worth going over it to show me any damage as every panel on the car had damage and all four wheels were scratched. Couldn't be bothered to wait for another car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by HELEN - 15 September 2024
" See above "
" Initial confusion, as Auto Europe paperwork said I would be met at arrivals in Faro - no-one was there- had to ring Rentastar, who then picked us up Our car had a low tyre pressure warning - they pumped up tyre and we accepted car. Next day we drove the car and warning came on again - we returned car to Faro, and were kindly given another car. great service from Rent a star but disappointed we had to drive to Faro to return it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARK - 15 September 2024
" Overall very good. "
" Drop off was a little slow. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 14 September 2024
" All round excellent, have re booked for our next Portugal trip. "
" Great service at a fair price. I hadn't enough change when I was picking up the car for the drinks vending machine and it was very hot. One of the assistants believed Eva paid the extra for a bottle of water from the machine with her own money. Fantastic!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GABRIELLE - 14 September 2024
" Value for money "
" Ridiculously complicated check in - technology making it all much more difficult rather than easier. Drop off was chaotic and unclear as it was early in the morning and nowhere obvious to leave the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RUSSELL - 13 September 2024
" Perfect as ever. "
" Short wait whilst they cleaned the vehicle. Was informed the zero excess package we paid for, didn't include wheels, tyres and glass. Counter staff were friendly. Goid quality vehicle and easy return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 13 September 2024
" I have been using Auto Europe over 10 years 7/8 times a year and always very good "
" They move location and never send an email informing the new place to return the car We lost about half hour to go to new address "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 13 September 2024
" Auto Europe need to ditch Turisprime so that their good reputation isn't damaged any further. "
" Although it said it was "on airport" it wasn't and a shuttle bus took us to the Turisprime office. I didn't get a copy of the hire agreement that I signed on collecting the car, I thought it was in the envelope he gave me but turned out it wasn't - I'm sure I declined the "cheaper" option of excess cover when I picked up the car but it was on the agreement he showed me when I returned the car. The car had a significant dent in it - the rep left me alone to check over the car and take pics of any damage - turned out he had already checked the car and noted the dent. The USB phone charging didn't work. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 13 September 2024
" Easy to deal with and clear but in dropping car off we have to wait 5 days for complete inspection "
" Would prefer to be quicker for final email after dropping car back off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDSAY - 13 September 2024
" Easy to book and unbeatable on price! "
" The service from the moment we arrived was excellent and it was great not to feel pressured to buy extras or additional insurance - which we always buy in advance. The car we were provided with exceeded our expectations. Our Clio was clean and has Apple Car Play which made navigating a breeze. An added extra we didn't expect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NEIL - 12 September 2024
" Incorrect paperwork from you, see above. "
" Your paperwork states that I would be met at the airport by someone with a sign. I spoke to one of your competitors who informed me that I had to call you to get a collection. We waited 45 minutes at the airport before being collected. Change the information provided! You would have received 10/10 marks if it hadn't been for this. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ZOE - 12 September 2024
" Very poor indeed "
" After being told at drop off that all was fine and we could go to the airport I was shocked to find a huge charge taken from my credit card. I was told that I had caused alloy wheel damage (which I did not) but they were unable to evidence this and could not explain why I had been told things were ok if they were not. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PAUL - 11 September 2024
" Ok "
" Good as per usual "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GRAHAM - 10 September 2024
" Your service was excellent. Have used before and would use again if price is right( not always cheapest!) "
" Long wait to pick up car, then given a car when ordered an SUV! Car quality ok, but not wat was ordered and paid for! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by JOHN - 09 September 2024
" Easy to hire, information emailed to me and staff helpful. Thanks "
" Despite the fact that we had taken out excess insurance with Auto Europe we were still hassled to buy extra. We were told the Auto Europe ins didn't cover tyres etc. we said it did. Unpleasant! Also the contract was never emailed to us as promised. Car and drop off really good though. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 08 September 2024
" No issues with Auto Europe but will take greater notice if the customer reviews future. "
" Shameful - first car was badly damaged and should never have been assigned, but another car was provided in the same group which was acceptable. On return the depot was deserted and turns out they'd moved premises but failed to tell me. Attitude of staff was terrible and I ended up getting an Uber to get my flight as I was running so late as a result of their ineptitude. I'll never use this company again. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ANTHONY - 08 September 2024
" Auto Europe pricing and serving is usually spot on ! "
" I would like to know how to make a complaint. On pick up I was told I had to return the vehicle empty and would be charged for a full tank of fuel. This was presented as the only option - totally standard! I was also told the automatic toll system was standard, but nobody explained how the charges would be applied. On drop off I have been charged for fuel and tolls but not supplied with a receipt. Would not choose Sixt again! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ARVYDAS - 08 September 2024
" N/A "
" Pick up from airport wasn't best but driver did his best. Members of staff wasn't friendly at all. After 15-20 minutes of waiting time I have asked staff why it's so long. They did everything to make us wait longer. Worst service and experience. Returns was very fast and professional. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by THOMAS - 08 September 2024
" As above "
" Great experience. Easy pick up and drop off. Staff really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JONATHAN - 08 September 2024
" Very helpful staff "
" Very good was offered choice of cars both in higher group than I had booked efficient friendly staff. Collected on time from airport. Only downside is location of office which is accessed by very narrow Street "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SCOTT - 08 September 2024
" All in all it was a let down and a waste of a day and led to a disappointed child. "
" Sadly the car broke as the battery died. Not my fault. Car issue. Took 6h to get it going. I then said I didn't want to keep it as all they did was jump start it. Problem was still present. As I had to go airport early next morning I couldn't risk it not starting. It was then hassle exchanging it for another car at the local rental office. All in all it completely ruined my last day on what was a short trip anyway visiting my son. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JEAN - 07 September 2024
" Excellent all round service. Extremely friendly staff "
" Excellent efficient service from a friendly and helpful member of staff. No complaints whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DALE - 07 September 2024
" Good value, basic website, could have better explanations about car collection "
" The directions to the shuttle bus pickup need to be better signed and explained, the shuttle to the pick up was ok. The pick up took almost 2 hours which was frustrating and I wouldn't recommend for a short stay. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICK - 06 September 2024
" Compare prices between rental cars and you every time I need to book a hire car. "
" Best experience of all the hire car companies I have used at Faro airport over the past 30 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ISHREE - 06 September 2024
" Great easy to select and book a vehicle. Call centre staff always amazing., Slight niggle in the autoeurope excess insurance does not cover bodywork which is not made clear on booking the vehicle. I didn't have a problem so didn't have to use it, I just noticed it when reading through the pages of term and conditions. Yes I know the onus is on me but the whole set up leads you to think you're totally covered. Would be good to be upfront on this and maybe add it as en extra which I would definitely use, just in case. Other wide - love your service! "
" The car was not as expected and not the same class but suitcases fitted in good and I had no time to complain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by SERGIO - 04 September 2024
" After missing flight I try several times contact auto Europe without sucess to hold car for next day at 10am time for next flight get in Lisbon , I send email explain situation and no one reply, when I get in Lisbon after 13 hours of pick up I been told by centauro that contract was cancel because pick up should be in 12 hours , I don't understand why car wasn't available because I paid for full 11 days not 12 hours or deposit to hold car , was very stressful experience for me and my family with your company , I still waiting for full refund has I not use your services . "
" None , that's happen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by NICHOLAS - 04 September 2024
" Motorway toll device bleeper didn't make any noise when going through tolls. Would like it to. "
" Expensive to add another driver. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MICHAEL - 04 September 2024
" Very happy - no issues "
" All good - efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREW - 04 September 2024
" It was pleasant. However I did book a family sized car and was given a hatch. Luckily we decided not to bring the paddle boards or there would have been issues ! "
" It was good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CANDICE - 04 September 2024
" We had no issues with our rental and I found the booking process with auto Europe easy to do "
" We had to queue for what felt like quite awhile with small kids to collect the car but it was a very busy time of year so it's understandable. The agent who served us was very professional and helpful. He explained all the deposits and insurance options. We already had full insurance with our booking and didn't feel pressured to take anything additional out. Dropping off was easy, quick and again the staff were friendly and professional. The shuttle ran regularly and the drivers also helpful and professional. We would recommend and use the company again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by CARL - 03 September 2024
" The car had a few scuffs to the exterior but these were pointed out and documented. No issues on drop-off. "
" Reasonably prompt pick-up from the airport, although I couldn't get through to them on the number provided. Very friendly and relaxed staff at the counter. They tried to charge me extra for an additional driver but backed down when I showed the manager where on the contract it said additional driver is included. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 03 September 2024
" Always use autoeurope. If you can pass on personal details to firms and get over the GDPR issue that would be great as it's my only slight annoyance. But autoeurope great, Tangerine are poor provider. "
" Shuttle bus was actually a transit van on a 29 minute journey to some cat park in the middle of a village miles from the airport. Then got a 55eur surcharge because the office didn't open until 8am on Sat am. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by PEDRO - 03 September 2024
" All good "
" Quick and efficient service at pick up. Slower at drop off but the car park was very busy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 02 September 2024
" solid as usual "
" was a big delay picking the car up, but that was possibly because some Dutch lads were being a pain and had two staff dealing with them. otherwise an absolutely brilliant experience in every way "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by IAN - 02 September 2024
" Excellent service all round from the Thrifty Team in Albufeira - Obrigado "
" Excellent service all round from the Thrifty Team in Albufeira - Obrigado "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by STEVEN - 02 September 2024
" Not great - see above "
" I purchased an advertised 'airport car collection' which turned out to be a wait 40 minutes outside the airport, walking up and down a line of vans until the right one turned up, then fight for a seat as so many people waiting. Then a 10 minute drive to the actual collection point. So, not as advertised! Desk staff tried to upsell me twice and sell me extra insurance that I had already purchased via Auto Europe. Tried telling me it wasn't the same when it was. Told me there was no damage on the car - when I walked over to it there was damage on every panel and every wheel. I went back to ask why the paperwork said no damage and the rude staff just said take pictures, they didn't want to come and see. They put a £1200 hold on my credit card! The car was a 1.2 Corsa which was not suitable for the crazy hills in Madeira. More than once the three passengers had to get out the car and walk up hill as it wouldn't move in first gear with them in the car! When I returned the car they tried to make out I had damaged it and luckily I had taken pictures of the exact panel so thank god! You must take pictures!! Had to wait ages for the return drive back to the airport. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 31 August 2024
" Auto Europe are broker searchingly for the bed price. I set a filter for airport pick up, however, Tangerine slipped through the net, as it was not airport pick up. "
" The Tangerine depot was a 20 mins drive from Faro Airport, and it took over an hour to wait for the shuttle bus to pick us up, as it only seats 7. There were only 2 counter staff working at collection so there was a further wait here. All in all from leaving the airport to driving away took 2 hours. The car I booked was unavailable, so was offered 1 of 2 alternatives, neither was an upgrade. As soon as I drove the car away, a warning light came on for Adblue, which on checking with Tangerine was deemed to be my responsibility to top up. The fuel tank was also not quite full even though I had to bring the car back full of pay a penalty. All in all not the best experience, I would therefore find it difficult to recommend Tangerine. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PORTO, PT - Reviewed by PAULA - 31 August 2024
" Been renting cars with autoeurope since 2011 I think it says it all. "
" They OK, cars are normally clean, been very lucky with theym they always give us nice cars. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by LUIS - 30 August 2024
" As a broker, very good service "
" Condition of the vehicle very poor paint peeling ,cracks on the bumper and rubber on the windscreen wiper blades split. Oil service light on and clutch occasionally slipping. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by MATTHEW - 30 August 2024
" We have used autoeurope many times and had no issues, this was the worst experience of any rental we've had and will make me not want to use either company again "
" Awful experience. Staff were rude & unhelpful, car was in awful condition, not fit/safe to drive. Staff pressured us into taking out their expensive insurance and confirmed that if we didn't we'd be charged for anything they could find on return. Collection area is nothing more than a tent on the side of a busy road in a horrible area. This company should not be a representative of AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEVEN - 29 August 2024
" Car had lots of engine management issues including a coolant issue. Tried to contact Hertz but was put through to recovery department who didn't answer. When I took the car back I was offered a paltry £50. I spoke to the manager who said she would investigate and contact me the next day. I'm still waiting... "
" Car had lots of engine management issues including a coolant issue. Tried to contact Hertz but was put through to recovery department who didn't answer. When I took the car back I was offered a paltry £50. I spoke to the manager who said she would investigate and contact me the next day. I'm still waiting... "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by LEWIS - 29 August 2024
" Steer clear from gold car! "
" Gold car cannot be trusted whatsoever. Taking fuel charges when the tank was clearly full. Taking toll charges on top of the deposit. The car was awful to drive and in terrible condition. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PAUL - 29 August 2024
" It was not good, I am still chasing them because it appears they have charged us for motorway use that we have not used at all. The car we had was absolutely the worst one we have ever rented? "
" The person who delt with us was completely disinterested in his job. We were also charged a 40 euro fee for it being passed 23:00 that we explained was because immigration had been chaotic and it took 2 hours, he didn't care at all. The car was terrible, every single panel had damage and it smelled of smoke, but we were so tired by then we accepted it rather than making a fuss. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JOSE - 28 August 2024
" Overall taking away the cleanliness of the vehicle and having to deal with a screen instead of a human being on collection was a good experience and I had also hired through yourselves a last year and that was a great experience that's why I booked again for this summer. Maybe I will book again next year if the price is reasonable, at the end of the day its all about the cost and service. "
" When I got to pick up point staff not really helpful, I had to use a screen and input all the information again even though everything including all details were imputed at the time of the original booking. The car was great but on collection noticed that it needed a wash as the windscreen was full of dry insects and the interior also needed a clean so the the following day I took the car to be washed and vacuumed as it was hard to get proper visibility from the screen. But everything else was fine. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by LYNETTE - 28 August 2024
" Thank you for providing such an excellent service. "
" The service was great all-round and we'll definitely book with you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SAMUEL - 28 August 2024
" Poor transfers to/from airport. Good vehicle and some excellent customer service form individuals. "
" We waited for nearly 45 minutes for a shuttle from the airport to depot. On our arrival at the depot, the young man at the desk was very helpful and very well mannered/ kind. The checking of the car was overly fastidious and responsibility placed very much on us to document all marks and scratches, On our return to the depot, the car was barely checked, raising questions about why we spent additional money on insurance. The female driver who took us back to the airport drove dangerously fast, to the point that we all felt uncomfortable/ concerned, including accelerating towards and shooting through a red light. When stopped at traffic lights later, she immediately got her phone out and was looking at social media, and missed the light turning green. It was a relief to get out at the airport. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTHONY - 28 August 2024
" Overall a positive experience "
" Car rental worked well with no problems. Car was good and drop off was very efficient. Initial rental was a slow process, but worked in the end, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PRAKASH - 27 August 2024
" Would have been good to have had the option to use Goldcars key and go service. Not offered when booked through Auto Europe. "
" Slow at counter. Waited 20 mins only to be told I was at the wrong office/desk. Then waited a further 15 mins "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ROGER - 27 August 2024
" Insurance is the highest cost item and paying twice is a scam. "
" We paid for the insurance twice because I thought I'd booked no excess insurance with Auto Europe but when we picked up the car Turisprime said that we had to leave a deposit and that excess insurance had not been booked. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 27 August 2024
" All easy and straightforward. Would definitely book again. "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 26 August 2024
" Good communication and happy with service. "
" Very positive experience. Car was immaculate and one tiny mark was noted in the forms. The pick up and return was smooth and less than 30 mins....we have queued for hours with other companies!! Good value for money too. Would not hesitate to use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 25 August 2024
" Always waiting for an invoice after you get home . Really not exceptable. "
" IAM a frequent renter with your firm and after explaining I have my own car rental insurance which was dismissed out of hand asked to sign several places in a rush . Ended up charged 175 Euros not very happy when I have more time will post to my followers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 25 August 2024
" Have used Autoeurope for many years now and never had any issues even when using the insurance product for replace tyres. Why change a winning formula. "
" Using the advance registration and self check in terminals, with guidance from very friendly reception staff, I was walking out to the car with the keys in less than 5 minutes of arriving at the office which also had the benefit of being adjacent to the arrivals terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JOSE - 24 August 2024
" I am not impressed with Guerin "
" 2 days after picking up the car had to coma back to the airport to change it as it has problemas with the breaks. We had to loose 1 morning of our holiday to make this change and it was very dangerous to drive with the car like this. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by RUSSELL - 24 August 2024
" Ok until the refund "
" I haven't had my debit card refund which got taken as a deposit "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 24 August 2024
" Very good "
" Good rental car company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMIE - 22 August 2024
" Car is not what was accepted "
" Did not get the car requested. An Audi A3is nota Mercedes. It a small car which they were unwilling to charge "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by UPEN - 22 August 2024
" I am satisfied with the car hire for my holiday and would use them again. "
" I am quite pleased with klasswagen. The lady who helped me gave me the car I requested with Apple CarPlay. I am a little disappointed that prices have gone up for the hire and the insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DARRON - 21 August 2024
" Disappointed about the above, as I brought everything that Auto Europe advised I would need, but in that email, Auto Europe did not mention bringing my passport as well! I lost a day's rental and spent extra 50 euros on Uber fares as a result of this lack of communication! "
" Everything went well, apart from the fact that Auto Europe did not advise me that I needed my passport when I picked up the vehicle! So, when I went there on the second day of my holiday, they would not let me collect the vehicle without my passport. I got an Uber there and then had to get an Uber back to where I was staying, and couldn't even get back again the same day before they closed! So, I lost a day's rental and spent extra 50 euros on Uber fares! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DARREN - 21 August 2024
" Autoeurope were great, pickup experience at Hertz/Dollar/Thrifty Lisbon was awful "
" Pick up took 2hours, and only electric cars available "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HUGO - 21 August 2024
" Easy to book great prices "
" Great custumer support, new veichles polity staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCISCO - 21 August 2024
" no other comment's "
" I hired a Audi 3 i was given the choice of Ford Focus i dont thing its on the same league. if you dont have an Audi you offer an VW Golf I think. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 21 August 2024
" X "
" Very efficient friendly staff. Pick up and return processes straight forward.Vehicles: New and well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GILLIAN - 20 August 2024
" We were also not aware that we would be charged an extra 108 euros in order to cross the border into Spain. We had little choice at the final desk but to pay up, but had we known when booking we might have chosen a different company. This is not mentioned on the voucher under: "Your rental excludes". I was unclear what we were entitiled to regarding the automatic payment on motorways. We were charged 17 euros for "Serv. Port. Elect". She mentioned "Take a ticket, so we did that and paid the charges. Please also see my comments above about our experience of queueing up to pick up the vehicle. "
" I'm unclear as to the difference between Keddy, Auto Europe and Europcar. We were instructed to go to the Europcar desk IN THE AIRPORT and there was no mention of Keddy there. Once at the desk we joined a long queue and not till we got to the counter did we find out that as we had a booking we should have gone outside to the waiting minibus to take us off airport to continue. Several other couples were waiting with us and we all only saw the notice when it was our turn at the desk telling us to go outside. The receptionist should have said to the long queue that those with a booking should go outside. The desk was only for those WITHOUT a booking, almost no-one! This added about 40 unnecessary minutes to our pick-up, and was extremely annoying. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW - 19 August 2024
" DISGRACEFUL BEHAVIOUR BY GUERIN STAFF. TREATED LIKE A CRIMINAL AND THREATERNED TO PAY UP OR ELSE. If this was in the UK I would have called the police as this amounts to verbal assault and threats! "
" Whilst my car was parked and not being used, someone crashed into the vehicle and damaged the drivers door extensively. On returning the car I was made to feel like I had caused the damage and was treated as the at fault person - not the innocent party that I was. It is outrageous they way the matter was dealt with. The Guerin staff were RUDE OBNOXIOUS AND THREATENING WITH DEMANDS FOR MONEY. THE WORST EXPERIANCE I HAVE EVER FACED. DISGRACEFUL! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 19 August 2024
" Feel confident using Europcar that I'm not going to get scammed or pressure sold extras "
" Quick collection and drop off no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WAYNE - 19 August 2024
" Guerin is our only choice now. Our family hired 3 cars this time. I can not find anything negative to say. "
" Excellent, the electronic machines when you pick up are brilliant, together with helpful staff at Faro. this quick, pain free service is the reason we would not go to anyone else. We have had bad experiences getting on buses to take you to off site places to pickup your car or worse still drop off for an early flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN PAUL - 18 August 2024
" Straight forward to use "
" Excellent efficiency, staff very knowledgeable and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SEAN - 18 August 2024
" Will use Auto Europe again to book car rental, but will avoid Alamo. "
" Car was a disappointment. Exhaust was blowing, and the clutch had issues. Car lacked power on slight inclines. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by JONATHAN - 18 August 2024
" The difference between treatment with full insurance and treatment without is significant "
" Taking out the full insurance option is expensive but you avoid the dreaded "looking for every scratch" On return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEXANDER - 17 August 2024
" OK "
" Although I had made a specific point of booking a 4-door car online, I was told at the desk that I had only asked for a 3-door and that it would cost me more to upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARK - 15 August 2024
" Perfect! "
" So easy and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 15 August 2024
" If you offer a certain level of car or similar people should be given that and not have to pay extra plus even though we took out full insurance with you they said we would have to pay 2800 euros deposit in case anything happens to the vehicle and then claim back off you "
" We booked a vw Tiguan or similar and got offered a Renault capture which was smaller had to pay another 80 euros for bigger car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by CARLOS - 14 August 2024
" Amazing "
" No do bad, nice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PORTO, PT - Reviewed by DAVID - 14 August 2024
" Good service, would use again. "
" Having had bad experiences with big name car hire companies, Drivalia were very efficient. Friendly staff, and the car itself exceeded my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by WILLIAM - 13 August 2024
" Probably but not kids car seat rental "
" Generally good but Kids car seats were expensive to rent considering relatively grubby and not isofix "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ROBERT - 13 August 2024
" Excellent service from Autoeurope "
" Friendly and helpful service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 13 August 2024
" Auto Europe was a site I had not used previously but at the time of searching, it came up with by far the cheapest quote so obviously I was very happy with the experience. I will definitely use Auto Europe again "
" Great experience all round. Speedy turn around at both pick up and drop off. Very friendly and knowledgeable staff and fortunately they spoke excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LLOYD - 13 August 2024
" Am a repeat buyer and will use AutoEurope again in the future "
" Very friendly staff, speedy with getting us set up and on the road, and the car itself was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GUY - 12 August 2024
" Will go out of my way to avoid this aggregator site. It is a shame the car hire sector isn't better regulated, as the sales journey does not achieve good and the products do not offer value for money. "
" Unexpected add ons, auto europe should have given me the option to add a named driver during the booking phase. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 12 August 2024
" Easy process. "
" Overall very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ROBERT W - 11 August 2024
" Very disappointing and expensive "
" Full insurance upgrade was over 300 euros for a week; which made the car very expensive. This is much higher than costs I normally experience in Spain. Staff did not warn me that my flight took off less that 2h after their office opened, even though they had my flight details. Had they done so I would have booked an early drop off and taken the cost hit and reduced my stress. Staff member on drop off "fined" me 75E for a few grams of sand on the back seat and boot and some dust externally. Because I was so stressed about potentially missing my flight, I couldn't argue. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LISBON, PT - Reviewed by CLAIRE - 11 August 2024
" As abive "
" Charged allot extra because your insurance didn't include breakdown. Day 3 had engine failure so lost 2 days & had to travel 120km to change over car & charged emergency amount because the fuel was half gone when we broke down. Awful experience "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MIGUEL - 10 August 2024
" Booking the car through auto Europe was a fairly easy process. Getting to speak with someone at Hertz was not. Our flight was delayed and I wanted to let Hertz know so we wouldn't lose our booking. I eventually rang auto Europe and the lovely chap I spoke to sorted it all for me. "
" The wait at the counter to pick up the car was more than I expected but the desk attendant was very professional and courteous. Upon returning the car there was nobody to speak to and the instructions on where to leave the key could have been better indicated. Also, if there had been any issue it is disappointing that there is nobody to see. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JACINTO - 08 August 2024
" good deal but the partner centauro did not match. "
" The place where i got has poor internet, paid full insurance in this deal due the bad internet (could pay caution of €1600) , so had to pay again full insurance another €260 plus €100 for the petrol deposit and another €100 for the use of motorway from those only €100 returned. Did had the car that I ordered but gave us a good upgrade . I just want the other €100 back as I left the deposit full and use less than €10 on the motorway .The receptionist was very helpful . Will not rent from them again sorry. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 08 August 2024
" I am hoping that Auto Europe will assist me with me with my dispute with Surprice and if so then this mark will significantly improve "
" I am in dispute with Surprice as they have taken money out of my account that I didn't authorise for a scratch that I didn't cause and a cleaning fee that was not justified. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by GREG - 08 August 2024
" I have already recommended Auto-Europe. "
" Upon arrival at Tangerine I was initially asked what time I would need to drop the car off when returning it. As we had a flight to catch i said it would be 7am. I was told that they would not be open at 7am, and as they had no key safe (as all other car hire companies do), I was told I had to pay them 55Euro to have someone available to receive the car and provide the shuttle service service to the airport. After that, I was then told that I had to pay another 27Euro for the "hire" of the gadet to automate the Toll payment. I have never had to pay separately for this before. I was then told that "optionally" I could pay them 138Euro as insurance for if the car broke down and I needed to be recovered! This is outrageous, and I declined - despite the hardsell and the waring that if I di break down I would have to cover the cost of well over 150 Euro. These are all complete scams designed to bump up the cost. The car I was given was filthy and was covered in scratches and dings - I had to spend at least 30 minutes with a member of their staff to catalogue and agree every single scratch and scrape! I was then told I would receive a copy of the contract and vehicle condition report by email. I have yet to receive anything from them, despite having sent at least two emails asking for the docs. A very frustrating experience - I will never use Tangerine again "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FUNCHAL, PT - Reviewed by LEISSY - 08 August 2024
" As a first time car rent, it was lovely. I will sure do it again "
" It was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 08 August 2024
" My booking experience with you was absolutely fine. The problem was with thrifty/ hertz as stated above. "
" I had a puncture and on return of the car I was charged for this. I pointed out that under their terms and conditions there was no charge for an accidental puncture. Despite this they told me the puncture was treated as an accident . I spent a lot of time trying to explain that getting a screw in a tyre was an accidental puncture but they would not listen. When I returned home I emailed a complaint to them and despite chasing them up I never received a reply apart fro an automated response each time saying they were dealing with the matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by LEON - 07 August 2024
" Not great "
" The car had more scratches and scuff marks on every panel. I had a bad feeling with it but i took the car, after being pressure about the "extra insurance required" at the counter and the person who was looking over the car did not speak very good english and missed a few items but as i was late, i did not want to spend an hour going over every single panel and scratch on the vehicle. On returning the vehicle, 0500 hours, there was no body there to inspect and had to drop the car off in the dark and drop keys in a box, therefore nobody inspected with me. A week later i had an email to say they had found another "mark" about 30mm and wanted to charge me £95.08 for repair. i couldnt even tell where they were referring to , it was so small but the point being, i believe it was a scuff mark that was done whilst left at their compound and could quite simply been polished out. I currently disputing the charge via credit card as i dont believe i caused this as i am very careful. Avoid "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LISBON, PT - Reviewed by ANDREW - 07 August 2024
" Happily recommend rentastar to anyone "
" As quick and helpful as could be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTIAN - 07 August 2024
" Very easy and straightforward "
" Car had a few non-critical issues (boot screen not working, warning message about SOS system) but was otherwise fine. Checkin staff was very friendly but their IT system kept crashing to the process took quite a while. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by GREGORY - 06 August 2024
" All good. We waited a bit on arrival but that was just because a few people were ahead of us. The car was great. Had a few mild bumps and scratches but nothing unexpected. Drop off was even more quick and easy. Klass Wagen were great overall. "
" The car hire from start to finish was straight forward, easy and pretty speedy. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MICHAEL - 06 August 2024
" All very efficient at every step on most trips with Goldcar "
" All very efficient at every step "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 06 August 2024
" The description needs to be accurate "
" It was advertised as 'In the airport' but it was not...We had 45 min wait to get a lift to the address. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROSMARDIANA - 05 August 2024
" Organised and helpful - shuttle from the airport great "
" All very well organised - would have been good to have the electricity fully charged too. Staff excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIAN - 05 August 2024
" Insurance was a con "
" Insurance was a con "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 05 August 2024
" Auto Europe / Guernsey- not sure why you want comme to on both. Do Auto Europe own Guerin? Confused here??? "
" On pickup I queried use of Android Auto I staed of paying for Sat Nav. The receptionist said I could use my own pno e with Android Auto but did not have the correct cable. He sent me to a garage up the road but due to language difficulties they sold me the wrong one and we were unable to get a refund as the packaging had been torn open. Rather than waste time and risk not getting the right cable we eventually got to our destination. However the rest of the holiday was made more difficult due to no English Sat Nav. Had to use s all mobile which y wife had to hold and give me directions. Guerin are missing a trick here by not setting up a working Sat Nav for their customers on arrival. Car was very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ELIZABETH - 05 August 2024
" Customer friendly "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 05 August 2024
" the high deposit amount upon collection I had not seen when booking "
" need for a near £2000 deposit is very high "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEM - 04 August 2024
" Overall not a bad experience, car was ok and clean however the actual site was quite far from airport and took a long time to wait for bus to get the shuttle bus back to the airport after drop off - this should be improved as we already provided time for drop off so should have been ready and we were the only customers waiting "
" Pick up was very slick and well handled, however drop off we had to wait more than 20 mins for the return shuttle to the airport "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PORTO, PT - Reviewed by PIOTR - 03 August 2024
" Smooth "
" Quality vehicle at a reasonable price. Very courteous staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ALASTAIR - 03 August 2024
" Auto Europe are always easy to use and offer a good selection of rental cars and prices. Unfortunately on this occasion the problem lay with the hire company itself. "
" Price and choice of vehicles were fine, as was booking experience. However pick up was made more stressful by them trying to sell us additional insurance and saying that the zero excess package we had taken with AE was a contract with AE and not Goldcar. I refused to make the additional payment as it would have doubled the cost of the rental. On return I felt they were trying to get us away from the rental site as quickly as possible, but I insisted on waiting until the car had been inspected for damage and signed off as clear. I did not trust that "damage" to the vehicle would be found after I left it. This whole situation marred what should have been an easy rental experience. I have used AE for some time and always choose the ZE package for peace of mind. I have had no issues in previous rentals with Hertz/Dollar and Budget. I have now realised that Goldcar have been part of Europcar since I last hired with them - unfortunately I had similar issues with Europcar in the past and have not used them again - the same will now apply to Goldcar. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by ROBERT - 03 August 2024
" Returned car 1 week early due to change of plans but no refund "
" Car covered in dents and scratches Ordered petrol but got diesel "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 01 August 2024
" In general the experience was very good and the arrangements by Auto Europe were very speedily and efficiently executed. "
" They should take you to your car and explain the controls as you may not be familiar with them . On our car we could not work out how to engage reverse when we needed it and had to ask for help from someone . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PONTA DELGADA, PT - Reviewed by RICARDO - 01 August 2024
" Great car, great service "
" Great car, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIKE - 01 August 2024
" N/A "
" Impressive operation and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAN - 31 July 2024
" Standard "
" I am still waiting for my excess payment to be refunded - please can this be made as soon as possible. Three working days is unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 30 July 2024
" Wait too long to pick up "
" Wait 1 hour at pick up "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 29 July 2024
" Auto Europe - great. I'd like some reassurance for future bookings on the premium insurance though - was made to feel like I'd wasted my money as any claims wouldn't have been covered - police reports would be requested etc. "
" All in all great - the only negative was the attempt to upsell their own insurance despite me already paying for premium insurance via auto Europe - I was told that this was a waste of money as any claims are made very difficult. This made me feel nervous about the £2k deposit hold, particularly when presented with the costs of repairs. Thankfully, no claims were needed and the car was returned in perfect condition. Apart from this, value for money was great (I am still waiting on the £150 deposit to be returned for the tolls which were not used), the shuttle drivers were slick and friendly and the hire car was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAVINDER - 29 July 2024
" Very reasonable and overall easy. "
" Stress is checking the car and giving it back - others ok "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MARK - 29 July 2024
" You do not share all the details. The pick up directions were incorrect. No address was provided for the car hire firm. Additional costs are not made clear "
" Charged a car cleaning fee - never heard of that one before of 15 euro if in advance or 25 euro if paid later - this does not appear on any paper work. They do not meet you at arrivals. You have to call an then they send someone. Waited for a driver to get dropped back at the terminal. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DOUGLAS - 29 July 2024
" appalling "
" we paid for a small SUV VW T-Cross or similar . we were given a citroen C3 and told it was the equivalent a car so small our frinds had to take an expensive taxi back to the airport as 4 of us pli us cases could not fit in .upon picking up we declined CDW insurance as I have a yearly policy , they wnted a deposit and would not accept American Express that i booked car with and also declined my other credit card .Tangerine said the only way we could have a car was if my wife paid on her card for CDW at a figure of £342. naturally we were furious but had no option . I will never use or recommend Tangerine and maybe yourselves . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 27 July 2024
" Very good. Although the huge deposit (€1350) was required in case the car was returned with any type of damage. I thought this was a bit steep and made me nervous in case someone scratched the vehicle. However, there was no problem and the deposit was refunded without any problem. "
" Unfortunately the car developed a fault and left us stranded. The team in Lisbon were excellent. A tow truck was despatched and arrived within 20 minutes. A taxi was then sent to take me to collect a replacement vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAMES - 27 July 2024
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GUILHERME - 26 July 2024
" Great deal "
" Very good. Just long queue to pick up "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by THOMAS - 26 July 2024
" Once again autoeurope came up trumps. "
" It was so easy and everyone was so helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 July 2024
" The staff were very unhelpful and rude. I have not had a refund yet, I will take this company to court if I do not receive a refund soon!!! "
" We arrived at Faro with the vehicle already paid for, the staff said you are late and we already hired the vehicle to someone else, as this was already paid for I do not believe there ever was a vehicle. This is the first time we have ever used this company and would never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by DUNCAN - 25 July 2024
" I was at all happy with the experience I thought I had paid the correct amount with extra cover I did not expect to nearly double the bill otherwise I was responsible for virtually everything "
" After paying the extra insurance for this car I was amazed to be asked for another 311 euros because basically it cover me for absolutely nothing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MADEIRA, PT - Reviewed by EDMUND - 25 July 2024
" ALWAYS book card through AutoEurope "
" Quite pushy about extra insurance - which we did take in the event knowing the roads in Madeira from a previous visit - when we also used Madeira Rent via AutoEurope "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by VITOR - 24 July 2024
" Good prices and easy to manage our order on line. "
" Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by RAY - 24 July 2024
" excellent 1st class service "
" Have used this company on many occasions and always get a 1st class service. Efficient collection and drop-off processes with polite and helpful staff. highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by IAN - 23 July 2024
" mm "
" I was surprised how much damage there was to the car at collection (incl boot stoved-in) and its mileage (97000 km) - however the counter staff did document all the damage correctly, pointing out some faults I had not noticed, so should be commended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAULA - 23 July 2024
" Booking easy but the length of time to process was very bad coming back "
" We arrived at the drop off with plenty of time to get our flight but due to the wait of just 2 customers in front and the need to chase for the shuttle bus we missed our flight. The closing of the contract took just 5 mins but we had to wait over half an hour and then chase and chase for the shuttle. I had to pay 460 euros to fly home to another airport and then get transport back a further £200 so not happy at all "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 23 July 2024
" Excellent as always. "
" Bit of a wait to collect but drop off was quick and easy. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TONY - 23 July 2024
" Everything was good except the communication as to where to pick up the car. "
" We arrived to collect our car where the Firefly office was empty( closed down) so we had to ask around to see who could help us. The person at Hertz did but no where on the paperwork said Hertz. The man that helped us was very good but when you land in a foreign country the last thing you need is to be searching for your car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DUARTE - 22 July 2024
" Overall I would use Sixt. "
" Staff were very friendly and efficient. Only a couple of criticisms, the car was not as good as the last car I hired from them, 6 months before. The Nissan Micra was okay, but previously I had a Renault Clio, which was far superior, 2, the fuel tank was completely full. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by PAULO - 22 July 2024
" Fantastic experience without accidents, car performance, good. Overall recommend company for car hire. "
" Very helpful teams at pick up and drop off points... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by EDWARD - 22 July 2024
" Average "
" The car was not ready when we arrived to pick it up and we had to wait for a long time. The car we were provided with was not in a good condition. It had done over 100,000.00 km. It did not drive well & was coveted in scratches & dints. At drop off, the man inspecting the cat was quite aggressive. He tried to blame us for one of the scratches but eventually dropped this as he agreed the car was in a poor condition. All in all not a great experience. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FARO, PT - Reviewed by HILARY - 22 July 2024
" Guerin as usual were helpful and organised. "
" I have used Guerin for a number of years and find them very organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 21 July 2024
" Quick and efficient. Ford Focus I requested not available but Citroen C5 Aircross was very adequate substitute. "
" Quick efficient service. Good car. All I could want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 21 July 2024
" my wife and I have been using Autoeurope for many years and have we have recommended it to friends on many occasions. "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TONY - 20 July 2024
" Easy collection easy return. Would 100% book again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 20 July 2024
" The staff were very poor, no interest in customer service, took £1000 deposit with out telling me "
" The staff were very poor, no interest in customer service, took £1000 deposit with out telling me "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 19 July 2024
" Very pleased with the whole rent a car experience with Auto Europe which is a first for me. "
" Simple check in and drop off, good service, hardly any queue and affordable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TREVOR DAVID - 18 July 2024
" See comments above "
" We were delayed by almost 5 hours and tried to ring Auto Europe and got a message saying the office was closed. When I booked the car hire I spoke to yourselves and was told that you were open until 20.00 hrs We rang between 19:00 hrs and 20:00 on several occasions and you were not open. We then rang the Hertz number on our voucher to advise of our delay and the phone was never answered despite the voucher indicating that the Hertz desk was open until midnight. We also had family in Portugal constantly ring the numbers for Hertz and out of hours number for Auto Europe and the phone was never answered. When we landed at 03.30 am we had to wait in the airport until 06.00am until the Hertz desk opened and we were then taken by bus to the Hertz pick up point only to be told that our car was no longer available and it had been given to another customer as we had not called them to say we were going to be late. As you can imagine I was not happy as we had a record on our phones of the numerous call. We were then offered another vehicle slightly larger however had to pay an additional amount for this. As we had been travelling a long time with a delay we had no alternative but to pay the amount. I spoke to the guy in Hertz about our numerous attempts to call and he asked me what numbers we had been calling. I showed him the voucher and told him we had rang every number on the voucher including an out of hours number for Auto Europe which was supposed to be open until 22.00 hrs and he told me all of these numbers were incorrect and he gave me the number I should've been calling. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MARK - 18 July 2024
" we have had to pay for an additional driver when you informed us that this was included. We had a puncture called the 24 hour seven day a week helpline. Nobody came and we had to remove the tire fit the space saver and I'm very isolated and unsafe place, overall horrendous experience "
" We thought we had booked with dollar but it went through Hertz, When we picked up the car which was not at the airport as advertised and with an eight month old baby, it was very difficult for us. we have had to pay for an additional driver, not at all satisfied "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LISBON, PT - Reviewed by HENRIQUE - 18 July 2024
" Good polite staff! Car in excellent condition! "
" Only criticism was the wait to pick up the car in the terminal! Long queue!!! System needs looking at. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DERMOT - 17 July 2024
" Very good overall experience "
" Very friendly and helpful service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by EDWARD - 15 July 2024
" See comment 3. "
" Efficient and friendly. Good car - but I had a six week hire and the car provided needed a service and oil change right from the beginning. Also front tyres looked quite worn. If I was going to do a lot of driving I would have been more worried about this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by VIVIENNE - 14 July 2024
" Very clear website. Always use Autoeurope. "
" Very efficient service, both at pick up and drop off. Good value, especially with free additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DARREN - 14 July 2024
" Pick up and drop was fine , "
" The car was very damaged and the smell was not pleasant inside !!! It got me to where I needed but to be honest I expected a better condition, but I suppose they could not charge for any damage "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 13 July 2024
" No hasstle "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STUART - 13 July 2024
" Good pick up and excellent return. Booking thru AutoEurope as smooth and easy as usual. "
" First time using Dollar, vehicle a bit below grade experienced with other hire companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GORDON - 13 July 2024
" All together a positive experience "
" It was late at night and few cars left so was upgraded. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLTON - 12 July 2024
" Apart from the dirty car, very good. "
" The car had only just been washed, not very well! However inside the seats very dirty and the dashboard and screens were all very dusty and dirty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by FRANCISCO - 11 July 2024
" Terrible company "
" Didn't receive report of 41 marks on car then try to say we caused a mark that was there from the start, told us we should have bought their insurance cover they did not release the deposit money of £150 they said they would contact us 1 hour after leaving car they did not. The English bloke working there was shady and I didn't like his attitude I feel we are going to have to take company to court "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by CARLA - 11 July 2024
" Always rent my car through Auto Europe and never had problems, i can see that you no longer work with Gold Car they are the same as guerin, money grabbers, i am about to book my car this week and it will be with Sixt. "
" The lady that served me was very rude, when i book my car i paid for insurance so i didnt have to check the car at night or worry about it, but when i told guerin about the insurance she told me that it was with auto europe and not them. The week before i booked my car through Auto europe with Sixt and they accept the insurance so i dont know what the problem is. In the end she didnt finised the booking and someone else came to help me. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by NICHOLAS - 11 July 2024
" Search facility easy to navigate, booking conditions also easy to understand "
" Car collection etc all good, was given choice of Nissan or Renault, found choice on top floor of carpark and all seemed OK. It wad late evening. Next day spotted some damage and took photos. A week later found in my email junk a pre-collection report from the rental company (who are part of Hertz) and photos of various angles of the car and comments "no damage". You could clearly see that the light reflections showed some damage - emailed Hertz customer service and pointed this out and made comment that I felt thus was a bit naughty - they acknowledged my email within 24hrs, and had to wait until we returned the car to see if there would be any action / claim on my booking - there wasn't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARETH - 10 July 2024
" Same reason, I was led to believe the car would be collected and dropped off at the airport terminal not shuttle to the office "
" I excellent, only issue is i believed the car would be collected at the airport not a shuttle bus to the local office which was disappoiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by COLIN - 10 July 2024
" very good experience will be using you again next year. "
" Superb experience would highly recommend. will be using again next year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NEIL EDWARD - 09 July 2024
" An overall pleasant experience and would have no hesitation in using the service again. "
" The service provided was in excess of our expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 09 July 2024
" it was ok. - just small issues "
" very old vehicle - had to leave a huge deposit for tolls / petrol / damage taken out of current account "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MADEIRA, PT - Reviewed by SYLVIA - 09 July 2024
" Very good car and very good service! Would use Madeira Rent again! "
" Very good from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 09 July 2024
" Would defo book again "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KELVIN - 08 July 2024
" Great offers and easy to amend on the website, makes booking relatively easy and affordable. "
" Had to wait 25 minutes at check in desk due to low staff numbers, when eventually served it was a good experience. Car was a little battered, although prefer this as unlikely to get excess penalties. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by ANDREW - 08 July 2024
" As above "
" Good experience , average car. Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 08 July 2024
" Easy to book and changes made without any problem. "
" Very pleasant helpful staff were great at pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 08 July 2024
" One of the best car rental experiences I have ever had "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 08 July 2024
" See above "
" Excellent service until the accounting following return of the vehicle. I have been charged a significant unanticipated and unexplained amount and Hertz are delaying or failing to explain. This goes to the heart of the transaction - if I can't trust the company to act honestly regarding charges on my credit card then they're not a company I will deal with again. Shocking. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAUL - 07 July 2024
" Great work Guerin, more than happy to keep using you for all our rental cars in the future. "
" Very easy check in process, very helpful staff at collection desk and for the car collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRYN - 07 July 2024
" As above. Awful, stressful "
" I had not taken the 'right' credit card, the one I had booked the car with. Some of the staff resolved this in the end but it cost £150 more. There were staff there who were the rudest and most unhelpful ever. Unbelievable that in a European capital you get treated that bad. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
LISBON, PT - Reviewed by JOAQUIM - 07 July 2024
" With Autoeurope you always get best deals. With ZE Goldcar all insurances are covered and no hassles when handing in car. No surprises! "
" All insurances are covered with ZE Goldcar. Hassle free and no surprises at the end! Staff are friendly. Cars could be cleaner, but small price to pay after always getting good deals. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by RAYMOND - 06 July 2024
" Easy to use "
" I have used this company more than 50 times. Always a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 06 July 2024
" When we arrived at the desk to collect the car we were pushed hard to buy additional insurance at quite a cost. Even though we had purchased excess waiver through auto Europe we were told this is not insurance and we could still be liable to costs. We did not opt for anything further from goldcar, then not happy to return vehicle it was inspected inside and out told all was ok then hit with €62 charges when we got home that were fraudulent in my opinion. I have raised a complaint with goldcar "
" After returning the car we were told everything was fine, and I signed to agree this, we were then sent charges of €60 for fuel because it was said it wasn't returned full, we didn't receive the car completely full either we returned it exactly the same as it was received. This is a fraudulent attempt to gain extra money for the rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by MELVILLE - 05 July 2024
" nn "
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Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL - 05 July 2024
" Very easy to search, compare and book. "
" Very good service, friendly and helpful staff and a car in good condition. Happy to recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 05 July 2024
" I have used Auto Europe for a long time now, and they continue to offer good value for money and an excellent service overall. "
" Collection was very good, thank you, the counter staff were excellent. And the rental also ticked the box for value for money. However, the car had not been washed or prepared, and the head-light main beam failed during my rental. On returning the vehicle in good condition & with a full tank (at 05:00, out of hours), I subsequently found that existing damage to the car had been added to my Vehicle Condition Report as "new damage" (report timed at 06:30) I have raised this with Europcar's Customer Services and have provided photographs to corroborate my position. So far, there has been absolutely no response from Europcar whatsoever (RA : 7017950774 - Case #20381211 refers). Hence I have rated the drop-off experience as 1/10; I'm extremely unhappy about being held liable for existing damage. The headlight issue and lack of preparation are of no consequence overall. For the record, I have used Europcar for many years in different countries around Europe (including at Faro airport), and I have never experienced a problem with them in the past. But this issue has destroyed my confidence in their brand, I won't be using Europcar in Faro again, nor would I recommend anyone uses them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ABIMANYU - 04 July 2024
" Overall great booking experience. "
" Rentastar delivered fantastic service throughout, even before we arrived I was worried about picking up the car late but they were very prompt with their email responses and always gave a lot of support. Even picking up the car past midnight after our flight was delayed was so easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ZOE - 03 July 2024
" Best car hire company I have used. Easy booking. Brand new clean car. Straightforward and quick return. Cheerful and helpful staff. Would definitely recommend. "
" Extremely easy to collect the car, with the computerised booking system and the support of the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 02 July 2024
" THIS IS MY 6-7 TIMES DEALING WITH AUTO EUROPE, YOU HAVE NEVER LET US DOWN WITH THE QUALITY OF THE CAR RENATL COMPANIES THAT YOU HAVE ON YOUR BOOKS, PRICE INCLUDING ACCESS IS ALWAYS VERY COMPETITIVE. EVERY YEAR L ALWAYS LOOK AT YOUR SITE FIRST BEFORE L CHECK ON OTHER CAR RENTAL SITES, L WILL CONTINUE TO DO THIS. THANK YOU "
" They were excellent to deal with from the start to the finish, easy pick up point at the airport, the mini bus was clean and easy to load our bags. The car was cleaned both inside and outside before we collected it. they were quick in looking over the car and returning the holding deposit start away once they were happy with the car. no issues and excellent service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 01 July 2024
" Pick up and drop off was quick and easy and staff were very helpful. Excess waiver was expensive though. The car was clean and tidy and I had no issues there. "
" All was good with Goldcar. Vert friendly welcome with all things explained at the time of booking. I did feel that the zero excess waiver fee was expensive given the cost of my booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 01 July 2024
" As always great to search and find the best deal with the best fit for the trip. "
" We had booked and paid for extra insurance and yet they still tried to frighten us with the prospect of large bills if we even made a scratch on the car. Felt a little bit like heavy selling. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 01 July 2024
" All good "
" All good and my card deposit was returned promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by PEDRO - 01 July 2024
" Everything worked very well "
" Everything worked very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 30 June 2024
" Before the issue with the car we had quite a long wait to pick the car up. It appeared that certain people were getting preferential treatment when joining the ever growing queue being bumped up to the front of the queue not sure why this was the case. This made the whole process a bit annoying, i also noticed that other people were getting a bit agitated for the same some even going to desk to complain. "
" It really was not Keddy's fault as it was actually Europe Car. The car i was allocated was a Seat Leon, even though i actually paid for a Crossover. The Leon had 93,000 Km on the clock and more scratches and dents than i have ever seen before on a hire car. In fact the offside front panel was loose and when i saw the paperwork i lost count of the issue with the car. I refused this car and was quickly allocated another car with only 4300 miles on the clock completely scratch and dent free, a Nissan Qashqai, which really nice so it all ended well in the end. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JONATHAN - 30 June 2024
" See above "
" Good service overall at Lisbon Airport. The pick up seemed to take a long time as there was a queue and I wasn't classed as priority customer- not sure why as I have used you before Thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 30 June 2024
" See above "
" Very happy with my Goldcar experience. They were quick, patient, friendly & helpful. Checked the car thoroughly with me. At return they met us driving in carpark and were very quick checking it in & closing contract. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 29 June 2024
" The actual hand over of the car was a bit chaotic and I felt rushed into carrying out the vehicle inspection. "
" The Shuttle Bus had to leave people waiting at the pick up point as we got the last two seats. Don't know when the remaining passengers would have been collected but it was obviously a busy time of day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 28 June 2024
" Disappointed with the time it took from collection at the airport & the rental was too remote and difficult to find on our return. After collecting the car & driving on the motorway noticed the bonnet of the car was not secured and had to pull over to make safe. "
" Long wait for pick up at airport and too remote for dropping car off "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by PETER - 28 June 2024
" Friendly staff, easy pick up and drop off, Guerin were excellent "
" excellent car hire experience - unlike many I have experienced in the past "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 26 June 2024
" Would highly reccomend Guerin, car was clean, well maitained. Friendly staff who explained everything "
" Excellent & Very friendly service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 23 June 2024
" Persistant salesman tactics totry to get me to take out their insurance when I repeatedly said that I had my own policy. Car had tyre warning light on pick up. their air hose was broken so they just kicked the tyres and reset the tyre pressure monitor.I had to go to a garage to check the pressure. "
" Persistant salesman tactics totry to get me to take out their insurance when I repeatedly said that I had my own policy. Car had tyre warning light on pick up. their air hose was broken so they just kicked the tyres and reset the tyre pressure monitor.I had to go to a garage to check the pressure. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by GRAHAME - 23 June 2024
" I would be happy to recommend this company to any hirer. Excellent Vehicle and Service "
" An excellent pick up from airport to off site pick up. location Very professional in their approach to paperwork and the conditions well explained. Vehicle was well prepared and a bonus nearly new. Only minor problem is identifying route to return after hire as it is not signposted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONATAS - 23 June 2024
" It was very nice Car as described, good price and easy to deal with "
" Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARLENE - 23 June 2024
" i would like Auto Europe to refund me for the cancelled booking "
" i had to move the booking forward by a day due to family issues, i emailed BERENT and AutoEurope on that day to advise i would be arriving a day late.No reply from BeRent, . On arrival car booking cancelled no refund and no apology, I was still paying for all the days i had booked, i just arrived a day later, but had advised them of this;. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DENIS - 22 June 2024
" My experience at the counter was very poor and my wait with only a few individuals in the office was one of 45 minutes and has i have indicated in my comments before will not be using you company again "
" Turned up at the counter after a delay and was told American express was not excepted by your company.It would be very helpful if you could indicate which credit card companies would be excepted when booking, i did not hire one of your cars.Due to not having a credit card which would be excepted and because of this i will no longer be using your company to book any hire cars and also ensuring alot of my friend's and family who travel to Portugal regularly no longer use your company. There are many to choice from and this episode has really made me more focus on companies who really are willing to except a reputable company such has American express. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANTHONY - 21 June 2024
" Nothing more to add to my previous comment. "
" An apology was made because they couldn't was the car due to a water shortage at the airport. It didn't matter to me. In fact I washed the car before returning it. Guerin were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KAREL - 20 June 2024
" Easy to book and good value "
" We had to wait a long time to collect the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GABRIEL - 20 June 2024
" 5 stars staff and cars excellent customer service "
" Very friendly staff Very good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 19 June 2024
" I was very satisfied with the entire service. "
" The car delivery and return service was good and fast. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CRAIG - 18 June 2024
" Booking process fine "
" Everything was ok apart from pick up . It was one of the longest waits I have had , it was very inefficient. Staff were friendly and trying bad, it was something about the process that made it so slow "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by RUTH - 17 June 2024
" Easy to book at a fair price "
" Always opt for drive on holidays as they are efficient pleasant and never shown any of the sharp practice experienced at other places. Good cars too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBIN - 17 June 2024
" Good service from Dollar. Much better than some of the cheaper options. "
" Friendly efficient staff and good experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PEDRO - 17 June 2024
" I do recommend you guys to everyone that travels "
" If it wasn't for the car to be in Dutch i would give a full 10 Had to be trying to guess everything on the car unfortunately, it should be either in English or the native language... But Dutch??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 17 June 2024
" Booking with Auto Europe was easy and the price was very reasonable. It was good to be able to protect the 1800 Euro deposit that the hire company require. "
" The transfer by shuttle to pick-up point was very quick. The paperwork at the Centauro office was completed easily and quickly and everything was explained by staff who have good English language skills. The car I got was almost new and of a higher spec than I expected. Return of the vehicle was also done very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 16 June 2024
" See above. "
" Friendly helpful staff, all went smoothly, booked again in two weeks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 15 June 2024
" Satisfactory "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARSHALL - 15 June 2024
" N/a "
" The car was clean inside but Very dirty outside. The tyres were only just on the legal limit "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by PHILIP - 14 June 2024
" Good value, nearly new car, good service. "
" No problems at all, bit of a wait at the check in desk at Lisbon, but not excessive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JULIAN - 13 June 2024
" good prices "
" Slow pick up from Lisbon airport and only got collected once I called the office. This should be mentioned in the paperwork to save waiting around for 45mins! Cleaning charge was added on at the booking which wasn't mentioned before. As the car needed to be spotless inside and out when returned this is a charge that has to be taken. it should have been in the initial charge and not a 'optional' add on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by MONTAGUE - 13 June 2024
" Auto Europe were good but NOT Klass Wagen "
" Picking up the car took 2.5hrs! There was no directions as to where to get the shuttle bus from and when we eventually found it there were not enough spaces on the next 2 buses so we ended up paying for an Uber. At the collection office, the "fast checkin" on the app did not work and when with the Klass Wagen rep, their system kept freezing so it took ages to complete all the documentation. The first day of our holiday was not great due to the long process. We landed at Faro at 12:35 and got to our Villa at 17:00! 2.5 of those hours spent at Klass Wagen! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAULINE - 13 June 2024
" I left an expensive pair of sunglasses at check in phoned them 1 hour later and said they had them in office and would keep till I went back nice to know still honest people I would definitely book with your company again and recommend to family and friends "
" Very quick check in and out friendly staff and I checked in on line so only needed to show driving license and pay deposit with credit card took about 10 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by REBECCA - 12 June 2024
" The booking process with AutoEurope was fine and straightforward, price was competitive snd everything in advance of the hire went well. However, the car hire company experience was totally unacceptable and has really put me off booking through autoeurope again. I think you should reconsider working with this supplier. "
" Employees were initially pleasant but as soon as it came to discuss toll charges and insurance waivers they were inconsistent with what they were saying, offered "no choice" options, were overbearing and persistent, not taking no for an answer. After declining a product 3 times I had to pretend to check with my travel buddy because they weren't listening to me. When I explained i had taken an excess waiver through the booking site they told me it would not cover anything and that I'd been sold a defunct product, so we're insulting towards AutoEurope which was unwelvomed. They also made a sarcastic comment about the insurance right at the end which was extremely rude and completely unnecessary. During the process, they tried to rush me signing the paperwork. They also made threats about the insurance costs for damage and were doing it to all customers, as we were talking amongst ourselves because the service was so poor. This hire experience really put a dampener on my time away and meant I didn't travel as far afield in tye car as I had planned due to all the threats made about excess costs. I had no confidence in the process at all and that's not what I had paid for. I've hired cars in many countries across several continents and this experience was truely awful and by far the worst I've ever had. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FARO, PT - Reviewed by DAVID - 11 June 2024
" The sixt experience was good at pick up but the extras in terms of excess waiver and car seats was pricey. "
" To charge Euro 140 for two old car seats for a week without Isofix seems to be excessive. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GLYN - 11 June 2024
" Overall, good "
" Has to wait 10 minutes even though nobody seemed to be doing anything. Customers were just being ignored. When I was seen to it was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by ELIZABETH JANE - 11 June 2024
" see above. "
" Staff at pickup location were quite unhelpful & did not seem to know what they were doing. Additional costs were not made clear when hiring vehicle. for example I had to purchase emergency breakdown cover at time of hire which I believed was already included but they insisted was not. Car warning light (possibly related to low oil level) came on whilst driving and car had to be changed mid way through hire period. This was managed very efficiently and new car was fine. I am still awaiting the refund for toll road registration which I did not use as was informed would be automatically refunded to me. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by JAMES - 10 June 2024
" Great price "
" Great service no delays and great vslue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIAGO - 10 June 2024
" Quick and smooth pick up and drop off . "
" Quick and efficient. And very polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 09 June 2024
" As always a good choice of cars, clear and keen pricing. "
" Good rates and car. No hassle re extras, Very efficient and friendly service at Drive on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MINTO - 09 June 2024
" Best hire comoany i have dealt with over past 20 years "
" Best hire comoany i have dealt with over past 20 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AVIVA - 09 June 2024
" Autoeurope found a very good quote for us. All the details on our booking with AutoEurope were accurate and honoured by Drive On "
" Good value, extremely efficient when collecting and dropping off the car. Office is very near the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 09 June 2024
" Emilie should have a list of their charges but if not I can send you it again Best wishes to you all Mike "
" A very aggressive pick up where he took great delight in showing us the cost of every piece of damage. I sent Emilie the pages of charges for the various items of damage.......they were extortionate in proportion to what the damage would actually cost to repair. Most renters allow minor damage up to the size of a small coin but this company charge for even the most minor stone chip for example. A good rental price and a nice car but not worth the risk of renting due to the charges for damage. Your service is superb but I would respectfully advise taking them of your list of rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VLADIMIR - 06 June 2024
" I don't think centauro should be on your list at all. They are dodgy "
" Extremely loose with money. They block €1600, charge €100 toll deposit and full tank petrol deposit. On return they unblocked €1600 and refunded toll but not petrol. I don't know what next. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by CHRISTOPHER - 06 June 2024
" Booked several times through Auto Europe, always had a good service. Only thing I would say is that the rating for Brava car is high on the website but actually when you look at other reviews seems to be very low. Not sure where the ratings come from but perhaps wouldn't have used this company if the rating had been as per other reviews "
" Substantially cheaper than other companies, therefore didn't expect it to be brilliant but served its purpose. Car had 130k kilometres on the clock. Virtually every panel scratched or dented and interior had seen better days. Also had very little fuel in it so had to go straight to petrol station and tyres were well worn. Counter staff okay but let down by poor technology - card machine wasn't working so couldn't take pre payment, printer kept jamming so took an age to print out contract. Return easy, just pulled up, quick Look round and off you go. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by ANCEL - 06 June 2024
" easy and good value "
" I was charged for Toll Access when booking it, I was assured if I didn't travel on the motorway this would all be refunded, my final invoice still has a day charged..but it's too difficult to know where to fight this one! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 06 June 2024
" Hand over was good as was return procedure. "
" The only negative to the experience was the requirement to have a €2100 block on my Credit Card which exceeded my Novo Banco credit card amount. Consequently I had to use another, non Euro credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 05 June 2024
" Great service from the Goldcar Team and the online system from Auto-Europe is excellent "
" Great service from the Goldcar Team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 05 June 2024
" I had through you 2 class wagen cars booked for August you will see I have cancelled both. Was about to book another one for later this week gone elsewhere. The guy on hand over was very professional and got to say 99 percent of the time at Klass wagen was good this guy who done hand over was like a poor salesman who does not no when he goes to far and scares customers away from a company "
" Auto europe did not supply contact number for pick up tried 2 other numbers 0ne I had from previous hire with class waggen both numbers not working. Lucky some one had book direct with class wagen they book pick up at this time was 30 mins. Got to the depot was seen buy a chap. Who then went to try and scare the hell out of us so we would take his insurance, he got a bit edgy when we told him we had cover. Have hired must be 15 times through you at class wagen and 50 plus other companies with you never felt so on edge with a car hire. Took us to car said was all marks showing the went inside to try to sell his insurance to another customer. Car had damaged to front bumper and rear bumper and lots of other bits off damage I video all. Went back to tell the guy problems just ignored me as he was in full swing trying to scare the next customer you could see in his face "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DAVID - 05 June 2024
" Have used Auto Europe for many years with excellent service. However Sixt Lisbon Airport disappointing "
" Had to wait 40min for car to be cleaned and another 10min for Child Seat to arrive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by VICTOR - 04 June 2024
" See above statement "
" Picking car up was very easy but dropping off at my allocated time was a nightmare. Simply not enough staff available even with two customers. To cut a long story short the delay caused me and my family to miss our flight back home and incurring a cost of over 3000 Euros in rebooking flights and an overnight hotel stop over. I would be happy to talk this through with somebody senior in the company but won't be using Drive On's services ever again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NOEL - 04 June 2024
" See above "
" We had no explanation of how our brand new car drives which would have helped No-one knew anything about a warning light that came on, turned out to be a seat belt not properly engaged, immediately the answer was to return the car to Porto airport, which would have spoiled a whole day. We returned it early but had not filled it with petrol. When I offered to get some they said no problem, they would sort it out. But then when the final bill came we were charged an exorbitant amount for half a tank of petrol & a fine of 50 euros!! Worst of all was the badgering about our excess waiver insurance when we picked it up. This is a complete con & should be made clear at the start when you book the car, that you will be advised to take their very pricey insurance, as they say your insurance won't cover everything. I don't know why you let them get away with this nonsense. It is very unpleasant & leaves everyone feeling conned. I would alter my holiday in future specifically so that car hire was not necessary. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KATE - 04 June 2024
" This is the worst car rental place ever! Our plane was delayed and the rental place was closed! We even got a taxi over to the office to see if it was open which cost us 80 euros! And then headed back to the airport and hired from a more reliable rental place SIXT. "
" Unfortunately our plan was delayed and the whole rental place was closed! We were unable to get our car so had to hire from someone else! DO NOT HIRE FRoM THIS COMPANY! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PONTA DELGADA, PT - Reviewed by BYRON - 04 June 2024
" Prompt effective and efficient "
" Prompt effective and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HOWARD - 03 June 2024
" Good choice of vehicles with a range of price points. "
" Straight forward pick up & drop off. Staff knew what they were doing in both areas & were courteous. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOHN - 03 June 2024
" See above I would like a response ( and compensation ) from you. "
" Initially it seemed good. The r3nta Was for one week. After the first day the air conditioning failed completely. Outside temperature 29 degrees. On returning the car they refused any compensation and said we should get it from you ! They said they would have replaced the car if we took it back but their offices were 2 to 3 hours from where we were so it would have taken one day from a 3 day trip . Also they took 70 euros deposit for tolls but when we returned the car they asked for 17 euros for the tolls used and said they would refund the 70 in a fe2 days. Despite we had not used the car for the last ,3 days without air conditioning. So apparently you are supposed to compensate us for the air on fault. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by REGINALD - 03 June 2024
" Generally really pleased "
" Really good company, only problem we came across, was our flight into Faro was after 11.00pm and the Centauro car pick up office closed at 11.00pm, which meant us requiring a taxi on the Friday night & same on the Saturday to return the following morning to pick up the hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 02 June 2024
" Overall good but pricing not correct and car burnt ridiculous amounts of fuel "
" Nissan Juke burned fuel dreadfully. Also they charged VAT on top of all the extras that autoneurope state include it. And at 23%! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RICARDO - 01 June 2024
" Very happy all around "
" After more than ten years hiring still happy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by RUI - 30 May 2024
" With auto. Europe Its was good l "
" To many costumers to deal for short of staff "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PONTA DELGADA, PT - Reviewed by SIOBHAN - 29 May 2024
" Overall really good experience "
" The initial car was old and not in good condition but we brought it back to another branch in Ponta Delgado and they wereso helpful and replaced the vehicle. Great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PHILIP - 29 May 2024
" Great facility. Having been worried about shuttle to terminal, I shouldn't have been it was as instant and took 3 minutes "
" All round excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ROGER - 28 May 2024
" Good experience. "
" Efficient pick-up after delayed arrival. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 28 May 2024
" Professional friendly staff a pleasure to meet and deal with. "
" Excellent pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TENNYSON - 28 May 2024
" Car had many dents etc. but it worked ok. Will see if the deposit comes back. "
" Very good value, but the car was very dented and seats stained inside - it made me worried we would be charged. I have not received the deposit back yet. If I do get it back then I'd rent from you again. Would prefer a cleaner car ideally. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by MICHAEL - 27 May 2024
" Excellent "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SALLY - 27 May 2024
" Thank you "
" Very professional and quick. Easy Checkin and return. No hidden extras or unnecessary paperwork. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JUSTIN - 26 May 2024
" With reference to the comment above, we were given the wrong information when we called the AutoEurope help desk which cost us circa £250 when if we had been given we could have cancelled and hired another car online saving a significant amount of money "
" I lost my wallet the day before the trip and in it my credit card. We phoned AutoEurope and were told my wife would be able to drive by adding her as an extra driver and paying an extra driver fee. When we got to Goldcar they refused to allow us to do so by which time we had no alternative but to rent another car direct from them at significant expense. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUNCHAL, PT - Reviewed by IVO - 26 May 2024
" disaster "
" They didn't wait us, we paid 170 euros for taxis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by LEN - 25 May 2024
" Very professional "
" Very efficient company to deal with. Might be better that you inform clients to look for a Drive On/Holiday company representative rather than I look for a kiosk with the name on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by AEDAN - 25 May 2024
" This was my second time to use klass Wagen . The first time everything was great with no problems. This time was not and was very costly and an experience that I would never what to experience again. You should also not that I hire cars in Faro twice a year . This was the First Car Hire Bad experience. "
" Because of an F3 processing error on their credit card machine, I hade to pay €314.00 extra insurance. Note my annual insurance on a peugeot 308sw 1.6 diesel cost me €370.00 for a years cover both me and my wife . Nobody can tell me what an F 3 error is or what caused it. I would appreciate if Auto Europe could identify what an F3 error is as it cost me an additional €314.00. The staff were very professional and helpful. The reason that I scored them so low is because of the additional cost and because the car had a badly worn front passenger side front tyre. The car had 14,000 kilometers on it the tyer should not have been dangerously worn. The other 3 tyres were as one expect on a car with 14,000 kilometers. The last problem was that the petrol gauge would ont register a full tank. I hade to bring them to a petrol station to prove that the tank was full . the gauge was showing threequarters full?!!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by JAMES - 25 May 2024
" Simply never use Klass Wagen "
" I would certainly never use them again. They are a shocking company. I will keep it brief. Pick up at the airport was too slow I had to shout to the driver of the minibus to slow down as he accelerated to 140km in a 70 zone Waited about 30 minutes to see a representative at check in Had a massive hard sell by the guy to pay extras We were given an old car with loads of dents and scratches It took ages to take fotos of them The only half decent thing was the return went relatively smoothly "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by HOWARD - 22 May 2024
" I was charged an out of hours fee as my plane was delayed. I contacted the number and spoke a man to tell him i would be 30 mins late. he said his colleagues would be waiting - they weren't. No reply on phone - left at the carpark for approx 30 mins before minibus turned up. "
" I was charged an out of hours fee as my plane was delayed. I contacted the number and spoke a man to tell him i would be 30 mins late. he said his colleagues would be waiting - they weren't. No reply on phone - left at the carpark for approx 30 mins before minibus turned up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 21 May 2024
" Another smooth rental with a good price. "
" Overall good experience with no issues. Pick up maybe could have been quicker given that I had provided all info needed upfront. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEOFFREY - 21 May 2024
" Good experience with no problems. "
" Unhelpful experience at reception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 21 May 2024
" All good great service and price I shall be using you in the future. "
" there was minor a scratch(mark) on the bonnet (superficial) on return the agent was excellent putting down the marks as superficial and non chargeable rather than trying to make an issue of it which it was not. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PRAVIN - 21 May 2024
" Upon collection, received a nice clean , fully fuelled car. It was parked in a dark , not very well lit area in the car park so could not properly inspect the vehicle for any pre-existing damages/scuffs etc . I found one damage later in the day when it was in brighter light. I reported this straight away to Guerin by email. Overall the vehicle was very good and easy to drive. "
" Yes the collection process was good. The drop off out of hours was not so good as there was no clear information about what actually was the contract number to use ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 20 May 2024
" Good "
" Excellent service and good car. The signing to the car park from the counter staff needs to be much improved. For the second time we got lost and found ourselves at the drop-off area. PLEASE improve the signs± "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 20 May 2024
" Confusing on arrival due to phoning for the shuttle bus and remote location of vehicle collection point but overall not bad but in future would be looking for something closer to airport & preferably on site "
" Initial booking indicated On Airport collection but is in fact a shuttle bus that that has to be phoned so 10-15 wait then a 15-20 minute drive away from Airport and Faro. Additional charge for fuel and Motorway tag of £85 that I had not seen mentioned previously (tag was needed) those comments aside the staff were friendly and helpful and car in good condition. Sat nav / phone map needed to get away from pickup and return point "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANTONIO - 20 May 2024
" All went smoothly, efficient and friendly service. Quick and husle free drop off! "
" Efficient and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHARLES - 20 May 2024
" All good "
" Although the collection/drop off point is a short shuttle from Lisbon Airport, this company would be my first choice next time. The shuttle is efficient, the processing is smooth, and the deal is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KENNETH - 19 May 2024
" Over all a negative experience with car hire, misinformation about insurance, and bad customer service from the return staff, I may use auto europe again, but never gold car, I will be more likely to book a car direct with a car hire company on our next visit abroad, which is what I have advised a friend to do. He has taken my advise, and travels on wednesday to Porto. "
" On returning the car, the attitude of the staff was extremely unhelpful , when first taking the car on the toll roads, by mistake I went through the ticket barrier, after that I continued on the auto transponder. On returning the car, I explained this and expected some guidance or help in what to do about this. The unhelpful member of staff just told me to call the No. on the ticket and sort it out myself. Also when we were using the car for our stay, we were parked in a parking bay on the side of the road in Tomar , on returning to the car we were told that a cyclist had hit the car and caused it slight damage to the front right wing, this was explained to the member of staff who didn't seem to care. When we arrived home, an email from gold car gave us 48 hours to send an accident report. There was no accident, as the car was stationary, and we were nowhere near it. Also WRT full insurance via auto europe, we were told, did not count in portugul, so we then had to pay an other 149 euro's for the correct cover. So when you look at the situation, its not very clear, auto europe is not telling the truth when some one like from the uk pays good money for full insurance, only to find in portgul its not worth the paper it is written on. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 18 May 2024
" I have used Autoeurope for many years and they give excellent service.. I have recommended the company to many friends and also have reported no issues with the service. "
" Excellent rental compamy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARIA - 18 May 2024
" The handling of my booking with Auto Europe was efficient "
" Had to wait nearly two hours to collect the car. Because of this long delay I couldn't attend an important appointment. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 17 May 2024
" Very satisfied, but I dislike the trend toward automated / self-serve terminals. They do not always work as expected - they do not have the knowledge and customer skills of a real human being ! "
" As with all previous Guerin hires, we were provided with the service and vehicle we expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MANUEL - 17 May 2024
" The car was supposed to be collect at 20:00 but by my mistake and unknowingly I put 08:00 . When I arrived to collect the car the staff was not available to supply the car and no cars was available . I pay the rental for 5 days , these car should be available any time on that day . No offer was given to and I had to hired the car from another company (Sixt ) really desaponte many thanks and looking forward for your response "
" The car was not available to collect "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JOHN` - 15 May 2024
" Great vehicle. We were even given a choice of colour! "
" Excellent value for money with a clear policy and simple instructions for use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CLYNTON - 15 May 2024
" Never again "
" Poor, could not get car as visa credit card did not work and debit card was going to incur higher charges than the price of the car. Additional costs for tolls were going to be included, not included at other rentals "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by IAN - 15 May 2024
" Excellent except for the E-toll service charge. "
" Only comment is that I was told at the counter that the charge for E-toll service would be removed from the bill if I didn't use the toll motorway. I didn't use the toll roads but the charge wasn't removed from the bill. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD - 14 May 2024
" Fantastic "
" Brilliant team, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRENDAN - 14 May 2024
" Not too bad Will be travelling to Portugal again and would hope to get a car from you if it was as expected "
" Car not really as described Thought I was getting a v w Tiguan but ended up with a Dacia duster which was not at all comfortable "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by STEPHEN - 14 May 2024
" Easy to use website, providing plenty of choices "
" Very good and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOHN - 14 May 2024
" Very pleased with Auto Europe's service but not with Centauro's. "
" I am very confused with Centauro's billing. I was charged EUR 109 as the cost of refilling the fuel tank to full on return should I not return the car with a full tank. I returned the car with a full tank and was only refunded EUR 98.86 and not the full EUR 109. Secondly I paid a deposit of EUR 100 against autoroute toll charges. I made very little use of the autoroutes and have not received any refund. Thirdly, I was promi9sed an emailed bill following the vehicle's return; this has not been received. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTIN - 13 May 2024
" Cost effective and efficient service marred by the administrative error for the destibation drop-off address. "
" The rental was very good until we got to Guarda and tried to drop off the car. The address given by AutoEurope was over a year out of date despite the staff there telling us that this had been repeatedly been communicated. This put us under real stress and time pressure, The staff were excellent and got us cleared in very quick time once we had found the correct location. Please update your database!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILLIP - 13 May 2024
" Would recommend "
" Quick customer service prior to arrival, efficiency on day and modern systems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 13 May 2024
" The worst car hire experience I have ever had never again and no refund "
" Your having a laugh they left me stranded at faro airport everyone else got picked up by their shuttle drivers mine went home "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 11 May 2024
" see above "
" I have submitted my comments through your web site and I await a reply. I was charged extra for roadside assistance that wasn't referred to on your voucher "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 10 May 2024
" No other comments "
" Only let down is the fact there's no desk or staff from company to direct customers to shuttle and it is kind of hard to find out. Had to ask a girl from another rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 09 May 2024
" Tried to use my credit card to hold 1500 euros for any damage as I did not want to take out Tangerines extra insurance (super relax protection). According to Tangerine credit card would not work, so had no option but to use my debit card which meant they could not hold 1500 euros and I had to take out Tangerine extra insurance (super relax protection) cover at the cost of 282 euros. I have found out now that there was no problem with my credit card and when I was there someone else was having problems paying and again Tangerine where trying to get them to take extra cover. This seems to a ploy by Tangerine to extract as much money out of you as possible. Also office is 30 mins away and shuttle bus is slow took nearly 3 hours to pick up and 2 to drop off. Office is a portacabin/container. "
" Tried to use my credit card to hold 1500 euros for any damage as I did not want to take out Tangerines extra insurance (super relax protection). According to Tangerine credit card would not work, so had no option but to use my debit card which meant they could not hold 1500 euros and I had to take out Tangerine extra insurance (super relax protection) cover at the cost of 282 euros. I have found out now that there was no problem with my credit card and when I was there someone else was having problems paying and again Tangerine where trying to get them to take extra cover. This seems to a ploy by Tangerine to extract as much money out of you as possible. Also office is 30 mins away and shuttle bus is slow took nearly 3 hours to pick up and 2 to drop off. Office is a portacabin/container. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 08 May 2024
" Auto Europe a great platform to quickly compare agencies. The more transparent you can be on Insurance and added extras the better. Also please shame those companies that charge for additional drivers. This is often needed for "just in case " occurrences and is extortionate. "
" Charging extra (75 euros) for an additional driver is a huge rip off. There is only one steering wheel! Please put pressure on to make this cost more transparent and highlight even more those companies that have no extra cost "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHARLES - 08 May 2024
" At Faro airport their office is easily found and their queueing system ( a numbered ticket) worked well and - most important - speedily. The only hiccup was the matter of how much insurance cover was provided by the AutoEurope cover, which turned out to be minimal according to the desk agent at Faro, so in order to be fully insured we had to pay considerably more.. "
" Very friendly and most efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ADRIANO - 07 May 2024
" All mercedes cars with a very polite & professional service "
" 5 star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BLAS - 07 May 2024
" The overall experience was great I was able to drive everywhere and return the car with ease. "
" Pick up and drop off was smooth transactions not knowing cars in Europe was expecting a bit bigger car but overall great experience with the rental and would definitely recommend it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 07 May 2024
" See above at 3. "
" I write to express my deep dissatisfaction with the service my wife and I received from Klass Wagen at Faro airport on 11 April 2024. Let me say at the outset that I am 77 years of age, a retired senior police officer and have experience of hiring cars in different parts of the world over many years. I am not easily flummoxed, but the rental agent salesman at Klass Wagen, Ahmed Khan, succeeded where others had tried and failed. After travelling since dawn we were tired and hot on arrival at Faro airport and were left waiting for over half an hour for a shuttle bus to Klass Wagen's premises miles away. I was herded into their dark office where a number of staff were dealing with customers at different desks. Our 'English Speaker' Mr Khan immediately put me under pressure to sign for their comprehensive insurance. I told him we had already taken out separate vehicle excess insurance in England and didn't need anything further. He told me their vehicles weren't insured, and actually showed me some small print on a form which said so. I told him that could not be right. He would not be deterred and bombarded me with various jottings of extras and costs and risks if I did not accept their terms. After forty minutes he had confused me so much, it had become unpleasant and I was conscious we had a long journey ahead so, against my better judgment I signed his tablet (with my finger!) several times. I told him we were spending four days, Thursday to Sunday, across the border in Spain, for which he wanted to charge me 15 euro per day. I showed him my copy of Auto Europe's reservation which stated 12.4 euro, which he begrudgingly accepted. I confirmed with him that I would thus be charged about 50 euro for the four days. I was taken aback with the further charge of being old. Four euros a day for being over 70 years of age, so another 40 euro to be added to the rapidly escalating total. I was charged a deposit of 150 euro for Via Verde tolls, which I understand. What I don't understand is why I was also charged a further 50 euro for something or other for which I would like an explanation please. The whole experience of picking up the hire car was so bad that we couldn't wait to get away and continue our journey into Spain. Some time later my phone pinged and when I was able to check it I saw an email contract from Klass Wagen, which was 12 full pages of close-typed print, detailing all the above charges, terms and conditions, with my fingernail signature appearing several times. Additionally, there had been a warning before I drove away that if the vehicle was returned in anything other than the condition I had collected it, ie, pristine, there would be a charge of 20 euro for cleaning it, rising to 50 euro if there was a muddy footprint in it! I couldn't believe what I was hearing and reading, nor could I believe I had foolishly signed all this without studying 'the small print that nobody reads', as Mr Khan put it. The stress of paying 302 euro for insurance I probably didn't need, together with being charged 124 euro as though I had spent 10 days in Spain, plus 40 euro for being over 70 and a mystery charge of 50 euro, marred what was supposed to have been a restful holiday. Throughout the 10 days I was conscious that the car was getting dirty and I was desperate to avoid any damage, however minor, that Klass Wagen could charge me for. Before we returned to their premises I did a Google search to find an automated car wash and paid 10 euro to have it washed. Such was my state of anxiety that we also valeted the inside ourselves, though clean, something we have NEVER had to do with a hire car. Ridiculous! On returning the car I asked the receiving agent, Akshay Sharma, why I had been charged 124 euro for four days in Spain. He shrugged, I asked to speak with the manager and he gestured to the office. I there spoke with Daniel, a manager, who informed me that Klass Wagen had no way of confirming how long their vehicles may be across the border and so charges the cross-border levy for the whole hire period. So much for trusting the hirer to be telling the truth! None of this implies criticism of Auto Europe directly, but there are two points I think you should make clearer in your documentation. Under your 'Additional Fees' section you highlight a Young Driver Surcharge of 4 euro a day, but I could find no reference to what Klass Wagen refer to as a Senior Driver Fee of 4 euro a day. Additionally, it should be emphasised that the Cross Border Fee of 12.40 (now 15) euro will be charged for the whole hire period, up to 150 euro, regardless of how many days are spent across a border. As you will by now have gathered, I have no intention of ever using Klass Wagen again and, judging by some of the reviews I have read about the company, neither will other customers who have had similar experiences to ours. I have not yet put a review of Auto Europe and Klass Wagen in the public domain. I await with interest your reply to my comments and questions with any explanation you may care to give. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by LORRAINE - 07 May 2024
" Three times l haver tried to full this section on and just as l was finishing ir deleted só with regret l won't be trying again. "
" This time terríble "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by JENNIFER - 06 May 2024
" Will never use this company again. I am very disappointed you still recommend them. Look at the dreadful reviews their Faro airport business receives. I e mail your company direct about this . You have not had the courtesy to reply. "
" Staff very aggressive.Condition of car poor. Tried to scam me for damage on car and car not returned with full tank. I am disappointed that Auto Europe use this company as l have discovered they regularly scam customers for so called damage and fuel returns. Shameful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by WARREN - 04 May 2024
" Everything went very smoothly... great staff, professional service... easy pick up from airport "
" Professional helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 03 May 2024
" Car , appalling condition Staff pushy Going to charge for damage before I said I had a video and then forgot all about it. "
" Counter staff very very pushy with insurance even after saying I had extra insurance, car condition appalling , so many dents almost impossible to mark down everything on paperwork so I took a video. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LISBON, PT - Reviewed by NIGEL - 03 May 2024
" Very good "
" Car return takes to long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 03 May 2024
" Nice accommodating and friendly people Very proficient and well trained "
" Excellent car Excellent service in every way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CLIVE - 03 May 2024
" See above. "
" I had to wait about half an hour on arrival to be attended to. Not good at all. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 03 May 2024
" Great price, nice VW Golf auto (fair bit of previous damage, but all documented on pickup), friendly, efficient staff & service. "
" The pick up was very quick & efficient, however, we were unsure where to take the car back to as it stated the same address (airport P4). On arrival (paying airport parking charge), we were then directed back to the depot. Not really a great problem as someone was able to put the address in our Sat nav. Maybe, a little returns text/map on paperwork, would be helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 02 May 2024
" Took two payments as deposit. Had to ring credit card company. Tried to find any fault luckily I had all pictures . Then tried to blame me for all the issues with the bank. Lucky credit card has reported scam .. AVOID "
" Took two payments as deposit. Had to ring credit card company. Tried to find any fault luckily I had all pictures . Then tried to blame me for all the issues with the bank. Lucky credit card has reported scam .. AVOID "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LISBON, PT - Reviewed by ARUN - 02 May 2024
" not very happy with how charges are being calculated by Sixt "
" I am being charged for full tank of fuel and also other charges that I don't know what it relates to. Also I have been sent a separate invoice for damages -some of which I agree to and some I don't think it was my fault but a fault with the car to begin with. I am writing to auto europe separately so that this can be resolved "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JAMIE - 01 May 2024
" Would not recommend. See above. Disappointing experience "
" Car very scratched, tyre pressure light on when collected, emailed company twice with no response. Car different too to what we ordered. Charges at airport not clear on initial rental and only in small print. Rude attendant when returning car. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FARO, PT - Reviewed by STEPHEN - 30 April 2024
" Charged for something I have no idea what for. £14:00 in Tangerines pockets and no explanation. "
" Forced to take out extra insurance we did not need. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEORGE* - 30 April 2024
" Will use again. Shuttle to airport was polite and helped us with bags, etc. No hanging around. Easy. "
" Quick and polite service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by KRISTOFER - 30 April 2024
" I have always used Autoeurope.co.uk for my past rentals, and I am always recommending you. I give you 9, instead of a 10, and that is because I have not yet received a refund for the cancelled rental car, that you were going to refund in 2-3 days, when we spoke on the phone on the 18th of April. I spoke then with two persons - who were going to finish the refund. Why is it yet not refunded ? Can you please refund what you owe me ? I also find it poor to have to remember having it back - again and again ! I spoke with two persons prior to my departure, and they gave a promise that is not yet fulfilled. And if I forget to follow up - it is lost money ! So I am not so happy about this. Hope you do something to make me happier about the rental from you . I am planning to rent again in August in Munich, and have it booked by you, but I am having second thoughts after this experience. Best regards, Kristófer. "
" I was very unhappy with the service from Sixt when I received the car - as they tried to rent a much smaller car to me than I had rented and said the rented car was not available. They did not have the same type of car available (then just for much more money, 20-30 EUR each day). And then they are also cheating and charging more than I had signed - (102 EUR instead of 63 EUR) higher amount for the oil - and also gave me no option regarding how the oil would be when returning - just said best to return with an empty tank. The tank was so big that I did not use half of the oil, still driving more than 600 kilometers. So they definitely cheated on me with the oil !, not happy. In the end - after I had argued with them for 30-40 minutes, they came with a car that was very satisfying, and similar to what I ordered - but they were not giving to give me that car ! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ERIC - 30 April 2024
" As above. "
" We booked a medium size car, a VW Polo or similar. We received a much smaller car than a VW Polo, cannot remember the make. This car should fall under the small category. It was disappointing to say the least. This, I believe, is false advertising. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by BONITA - 30 April 2024
" overall happy with our experience "
" person dealt with on drop off was very pleasant and efficient at checking car and confirming everything was in order "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 30 April 2024
" Decent car. Unseen expenses. Still trying to get overpaid insurance from the company "
" Thought I had paid full insurance. Was not the case. Have been charged 15 days insurance for an eight day rental by europcar "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MARK - 29 April 2024
" Everything was great, however the full damage waver that I had to pay on top of my full damage waiver at Klass wagen was a surprise.( not a nice surprise). Basically paid for 2 of them "
" Very smooth "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by LESLIE - 29 April 2024
" Everything was better to Han expected "
" Very friendly & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 28 April 2024
" We will always use Auto Europe for all our car hire needs. They provide excellent service, price and support. "
" Great service, very efficient and polite staff, the car was ready to go and very clean. The check-in and collection service was excellent as well as the drop off at the end of the hire period. Very pleased and satisfied with Guerin rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by FRANCISCO XAVIER - 27 April 2024
" Very happy and easy "
" Very helpful and very informative and positive and no problems to explain everything for many years renting car in and this is the 1 time I did enjoy renting from them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MAFALDA - 27 April 2024
" Nearly always use Auto Europe as my consolidator as very reasonabe rates. "
" The car was OK but full of scratches and dents. The warning light was also on upon collection, on querying about it the attendant said it was to do with the tyre but that's OK. As a single female on her own it was a bit worying always having the light on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 27 April 2024
" The best "
" The best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADRIAN - 26 April 2024
" Need to be at airport or clear instructions "
" Not at airport off site middle of no where got lost returning car phone no not answered nearly missed flight left car at airport very unhappy cheap is not always best!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by NEIL - 25 April 2024
" Good price. Easy to use and kept me informed "
" Car was upgraded from manual to automatic transmission, which was very useful, quick and efficient at both collection and drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 24 April 2024
" I was happy with auto Europe just gold car that wouldn't use again. "
" very pushy when it came to selling me insurance and frustrated that I didn't want it because I had already paid auto Europe for car insurance and cover. also the car had a lot of damage areas so it was hard to mark it all out incase they try to charge us. finally the brakes wore really worn and dangerous it made a horrible grinding noise every time I braked. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by PAUL - 24 April 2024
" Good agent service with helpful automated reminders via email and easy to amend booking. Could have been clearer on booking that pick up from local hire operator was via shuttle from airport. "
" Great value for money and friendly service. Best experience I've had with car hire which made the experience as stress free as possible. Picked up what seemed to be a brand new car from Faro (full to full, though in our case it was 3/4 to 3/4 full which was clear from document provided at arrival). Transponder for motorway tolls was pre-fitted which made things a lot easier with receptionist explaining clearly how this worked. Small fee was very reasonable. Shuttle from airport was efficient and drop off on return and shuttle via minibus could not have been swifter with staff member greeting us at car lot, inspecting car and summarising final charges without our having to set foot back into reception. Final portion of deposit return took 10 days which wasn't clear upfront. But very friendly service. Map of local petrol stations would have been extra helpful and only other minor missing factor which prevented a full score of 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by GRAHAM - 23 April 2024
" Bravacar rated very high on website. Don't know how "
" Great staff awful car "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FARO, PT - Reviewed by JOHN - 23 April 2024
" Also got charged an admin fee of €35 for previous rental in Feb 24, to pass my details on for speeding fine which wasn't for me, they had used wrong year offence was 2023 not 2024!!! "
" Got charged €180 for a small scratch on alloy wheel, despite many other marks and 48000km on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER ROBERT - 23 April 2024
" Good value "
" Comfortable, big booth space "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 23 April 2024
" Great car excellent value "
" Despite moving to new premises which was a bit daunting on return it worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 22 April 2024
" I have given my scoring based on the very poor service provided by kass wagen when I picked the car up "
" poor customer service provided when we picked the car up. Because of this I will not use Klass Wagen again as other rental agents would provide a better service "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARK - 22 April 2024
" As above I really am surprised as I've used you many times previously and feel totally let down, guess I will just go direct to one of the actual rental companies in the future. "
" Terrible, picked up at airport and took for 20 minute drive to new pick up location miles away middle of nowhere! Had to pay 2900 Euro deposit still not put back on my card! Told to drop off 30 minutes earlier than I wanted to to give time to get me back to the airport but then had to wait 30 minutes for mini bus back! Terrible service and car had many scratches, scrapes! "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PORTO, PT - Reviewed by MANUEL - 21 April 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 21 April 2024
" Read above "
" I got to the airport and there was no one from Tangerine there. I had to then call and wait for someone to come. It took me an hour to sort out , it was very unprofessional On the drop off I called an hour before I got to the airport( as I was told to do ) someone was meant to meet me there and no one did so I had to call back again , a real pain in the ass. The car wasn't full of fuel ( 1/4 tank ) and there was scratches all over it. Worst of all I had to pay £217 extra for the extra full cover on the insurance ( although I paid upon booking the extra costs , or so I though... ) So overall pretty disappointed to say the least. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MADEIRA, PT - Reviewed by ANTONIO - 21 April 2024
" As noted above. I object strongly to Goldcar trying to extort additional money out of me for circumstances beyond my control. I won't be using you again "
" We were two hours early as our flight was changed. Your representative not only tried to charge us an extra at 161 euros but she was incredibly rude and unhelpful. I won't be using you again "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARTIN - 20 April 2024
" Very helpful staff "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GEOFFREY - 20 April 2024
" Thoroughly recommend "
" Staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 20 April 2024
" Good experience "
" drop off was difficult to find. A map would have helped. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FARHAD - 19 April 2024
" Simple and effective. What more do you want nowadays "
" Efficient collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEOFFREY - 19 April 2024
" See above "
" Took ages to get a car, poor queuing, no reference to who our service representative was. On drop off there was no rep to hand keys over too. Had to phone Tangerine who told us to leave key in the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 19 April 2024
" The car was well driven as it had 90100 miles on the clock when I got it. "
" Easy to book in and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAMES - 19 April 2024
" Point 3 explains my experience which at the start of your holiday was not a welcomed extra charge for something I thought I had paid for. "
" Having paid Europe auto an extra £40 to upgrade my insurance cover when arriving to pick up my car I was told that this insurance was not recognised by Klass Wagen and that they were going to take £2250 on my credit car and on returning the car if they decided there was damage on the car scratches dents etc then they has these damages repaired and they would take this from the £2250. The chap explaining this said the could be 600, 700 euros or more. When I explained I had taken out the full insurance cover with Europe auto he said I would the have to reclaim this money from yourselves but without a police report he very much doubted you would pay this. I tried calling yourself at the time of this happening but got no reply. I was left with the decision that I believe I didn't take the insurance klass wages were offering which the chap said would cover scratches, dents etc or trust them not to take money from the £2250 without any evidence which could be 600, 700, 800 euros or more without really any come back as we would flying home and would have no redress to this action. The extra insurance I had to pay was £161.00. I feel this was a scam after paying yourselves £40 for full cover insurance which I believed would have been all the insurance that I needed. Definitely not happy and unless this is resolved in my favour I will definitely not be recommending you to friends and family and I wouldn't use you again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOSE - 18 April 2024
" I have use auto Europe for a long time and I do recommend to any one 100% "
" The car I rent was not available at the pick up "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTIMAO, PT - Reviewed by ANTHONY - 18 April 2024
" I have been using Auto Europe since sometime in the 1990s and have always been satisfied with the service and choice of cars. The grid system of display in particular is helpful in determining who to rent from when travelling to different international destinations "
" The car was relatively new and easy to drive and at a very good price. The only drawback was that after booking a car for 10 days, my plans changed slightly and I needed the car a day earlier. I therefore went on line and booked the same car type for the previous 24 hours. When I collected the car from Portimão, the agent Graca said I would have to return the following day and fill all the forms in again for the following 10 days. I asked her to do the bookinglin 24 hours early but she said the computer would not allow it. Whilst booking in another customer was booking in just before me. When he saw the Seat Arona, he objected that it was too small "like a go-kart". Graca asked me if I would swap the Renault Captur that I was being provided with for the other man's Arona. I said I would and the other customer was satisfied and I took the slightly smaller car (of the same class). I asked again if having done the company a favour to satisfy the the other customer, could they not do me a favour by allowing me to phone in the following day and booking in remotely. Graca said she would ask her manager. The following morning I phoned three times between 09:00 and 10:30 from Silves area to book the car again and the phone went unanswered until it disconnected itself. Eventually, with no response, I drove to Portimão to get there by 11:00; the booking in time. I booked in and then realised because I had not come from my residence, I did not have my credit card with me only a debit card specifically for using abroad called Currensea. This was not acceptable and it was suggested I would have to return to Silves, get the credit card and return. This despite the fact that the office would be shut because they close at lunchtime. I refused and pointed out they already had the card details from the previous day. There was a polite standoff and eventually Graca said she thought she could trust me and if I phoned the card number through that would do. I pointed out that I was only at the office because they had not answered the phone and there was a limit to how much time I was prepared trying to phone an office that only opened in the mornings and didn't answer the phone because they had customers at the desk. At this Graca said she would give me her personal mobile phone number and if I sent her a WhatsApp with the card number she would sort it out. This was agreed and I sent the card number as soon as I got back to the villa where I was staying. I did not get a reply so the following day sent another to which she replied that she had received it. During this whole process which was exasperating, I remained polite as did Graca and I was aware that she was constrained by the inflexibility of the company software. As it is impossible, to provide software that covers all unknown eventualities, it should have an override system and immediate access to someone with the authority to permit the override (whether on the premises or remotely). Computers at present are still electronic idiots and although AI may eventually be able to make a decision based on a persons body language, customer satisfaction is more likely to be achieved when dealing person to person with someone who is allowed to make decisions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNA - 17 April 2024
" It is not something I do "
" It is not something I do "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ADAM - 16 April 2024
" Recommended to all looking to hire a car and want to sleep easy at night. "
" Service with a smile. Our flight was at 10am the gentleman at the counter ensured that we were shuttled to the terminal as soon as possible. Excellent customer care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 16 April 2024
" . "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ANDREW - 15 April 2024
" I found the site very easy to use "
" The queue at the desk to collect the car was very slow it took just under an hour of queuing to get to the front with only about 6 people picking cars up. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY ROBERT - 15 April 2024
" No problem with Auto Europe although they should consider the morality of quoting prices for companies that are regularly scamming customers. "
" Charged 50 euros for Roadside assistance that had not been discussed with me at pick up. Unfortunately I did not check that I was being ripped off before I signed the rental agreement. They just won't ever get any more of my business in future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by RAVINDER - 15 April 2024
" Overall very good. "
" All good except the number of marks on the car when i picked it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by LESLIE - 15 April 2024
" Very courteous and efficienr "
" Very efficient and courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VICTORIA - 14 April 2024
" Used before and won't hesitate to use again- always great "
" Totally on the ball and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAMUNAS - 14 April 2024
" Very good company! "
" Staff very useful. Very good company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by HELEN - 14 April 2024
" Easy online booking and easy to make amendments "
" Staff at the airport were all friendly and helpful. No long waiting times. Easy and straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOSE - 13 April 2024
" 10/10 "
" As long as I can, I'll always hire from them. Augusto and Rafael were great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 13 April 2024
" overall good "
" long wait at airport waiting to be collected at pick up point, had to call 3 times, apart from that everything was good apart from car only had 1/4 of a tank of fuel, should have been full then return full, hard to return with tank on 1/4 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANITA - 13 April 2024
" First time and last time I will be using this company "
" Very confusing regarding insurance etc... Car was of the lowest quality even though I paid the highest insurance! Battery light coming on all the way back to the airport, very stressful "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LISBON, PT - Reviewed by DUNCAN - 13 April 2024
" Jose at the Sixt airport desk was extremely efficient, friendly, and helpful. He managed to upgrade us to a larger car to accomodate all our luggage and golf equipment. The whole process was very quick both on collection and drop-off, we were very impressed. "
" Jose at the Sixt airport desk was extremely efficient, friendly, and helpful. He managed to upgrade us to a larger car to accomodate all our luggage and golf equipment. The whole process was very quick both on collection and drop-off, we were very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 13 April 2024
" Please see my comments above. "
" Klasswagen refused to rent the car I paid for through AutoEurope because they said my credit card had to have my first name spelt out in full in addition to my surname. The correct initials were not sufficient and they blamed it on AutoEurope, saying that this is stated in your terms and conditions. I cannot find reference to this in your terms & conditions. Klasswagen then tried to sell me a separate, direct rental deal for the same car for a separate payment to them of €120 plus a security deposit of €150. I refused as I saw this as a scam. I have raised this complaint with you via the correct procedures on Wednesday 5th April and have heard nothing from you which I think says a lot about how little importance you put on your customers experience. Erynpoor from AutoEurope, potentially criminal from Klasswagen Faro Airport. Please respond to my complaint and request for a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PEDRO - 12 April 2024
" As above "
" The staff waited for us on pick up which was great as our flight was delayed and we were not there until half past midnight. We were, however, charged Eur 50 for this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AMY - 10 April 2024
" Very poor the man was extremely rude and auto Europe refused to help us either "
" Not only did we lose all of the money from the booking we made, we also had to pay a further €240 for a car as our joint credit card had my husbands name on and the booking was in my name. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTO, PT - Reviewed by RUI - 08 April 2024
" Amazing and straightforward "
" Overall went well no issues at all , just one thing I wish it was a diesel car instead, hopefully next time . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ MANUEL - 08 April 2024
" Autoeurope is exactly what it says on the tin. Professional, Reliable , Always ready to help you with problems that may arise. Thank you "
" I have using this company for ten years or more I would recommend to anyone to use it, they are very professional in what they do and the always very pleasant and ready to help you when you need it, no hidden surprises when you return the car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEN - 07 April 2024
" Booking aspect is great, actual provider was disappointing "
" We had an issue with our vehicle but Goldcar could not schedule a replacement for the car. We ended up wasting 3 hours waiting for a taxi that took forever to come despite being reassured it had been booked. It totally wasted our time on the one day the weather was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 06 April 2024
" Very poor . This cross border charge should have never been allowed it is a rip off. "
" Cross border charge to Spain at €147.50 is extortionate for 2 days travel and was not listed by Auto Europe in the original offer. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PORTO, PT - Reviewed by BRYAN - 06 April 2024
" Good car hire... "
" Generally good car hire, car had a lot of damage but drove ok... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by ROSS - 06 April 2024
" Goldcar seemed to be the only major car hire firm open and doing business. Possibly your competitors need to lower their prices to more realistic levels. "
" Still don't understand why rhe later i leave my car hire the cheaper it gets. Is there no reward for booking early? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 06 April 2024
" . "
" On arrival the member of staff said a number of things to us. 1. That you could not hire a car for the price we paid..£57. 2. That we would not get priority if we broke down. 3. That we had to clean the car before returning to them. We had already told him that we had our own car hire yearly insurance but we were happy to leave the refundable deposit. 4. The operative made us feel extremely uncomfortable and insisted that we needed their insurance. We were made to feel as though we had no option so we reluctantly paid €239 in addition to £57 which we had already paid. The additional cost was much more expensive than the amount we could have paid if we'd paid for this initially, however we did not need it. We feel bitterly disappointed and upset that we were bludgeoned into paying for something we did not need but felt we had no option. We are familiar with hiring vehicles and have never experienced a situation like this ever before. As a consequence we will never us Klass wages again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by JEREMY - 05 April 2024
" Worked well including cancelling and starting again "
" Flawless service all round. Only comment.....they didn't explain the rather clever Portuguese Toll arrangements. The charges were fine but I was a little flummoxed as the car beeped as it went along the motorways! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by NIGEL - 04 April 2024
" All good very convenient at airport collection "
" Car booked not available so given fiat 500 convertible which was difficult for luggage but was a nice vehicle in good condition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HILARY - 04 April 2024
" Again, I have used Auto Europe for many years and find it a very reliable way of hiring a car. "
" I have used Guerin for many years and find them very well organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by RICHARD - 03 April 2024
" Comments already shared "
" Excellent price, great service. Car itself was quite badly marked & damage but all noted. Warning lights due to issue with stop/start not functioning however all these pointed out on delivery & I accepted due to the rental price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by RICHARD - 30 March 2024
" The booking process was quick and easy. I requested to pick the car up at the airport, however on arrival I found out I needed to get on a minibus to the office. I raised this as a complaint and I don't think it was particularly handled well. I was told that I had received an updated email however I did not receive it and the reply did not state when the update was sent. If I was being cynical I think this is what happens all the time and it is too late to do anything about it as you're already on holiday. I would certainly be reticent about using Autoeurope again, for fear of it happening again. "
" Great company, friendly and efficient staff. My only complaint was the toll charge was very high at €100, it's usually around €20 and I only spent €4 and I've never had to pay an upfront charge for fuel before. €200+ is a lot and more than it takes to fill the car which doesn't make sense. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAN - 28 March 2024
" 1st class "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES L - 28 March 2024
" Aside from one, very minor niggle, which is that having waits 5-10 mins queuing I was then made made aware that I should have take a ticket from a machine, everything was excellent. Staff knowledge, professionalism and efficiency was to a very high standard. All relevant information was explained well and all documentation completed quickly and easily. Handover was thorough when going over previously noted (minor) damages to the vehicle by a friendly staff member and we were on our way. Drop off, again very simple and efficient. All checks completed and signed off together in under 5 minutes, reducing any potential time stresses on catching a flight. Very happy with this service and would gladly use again. "
" Excellent staff and service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by NIGEL - 26 March 2024
" When Firefly was closed I called Auto Europe emergency numbers given. There was no response. I called the next day only to be told customer service is only open 16 hours a week! Unbelievable! "
" They were closed and so I couldn't pick up vehicle. Office is a long way from Hertz across busy road. No response to phone calls. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PONTA DELGADA, PT - Reviewed by MATTHEW - 26 March 2024
" There was a queue to collect the car. Other than that we had a very good experience. "
" All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 26 March 2024
" No problems, great to have the safety net of cancellation if required, I always use it if the price comes down, and great deals can be had. "
" OK Mobility driver picked us up at the airport and took us to the office for a quick process to get our car. The staff were very friendly and efficient, the secret is to have all your documents and details ready. The Ford Kuga was very well presented, only marked down as there was damage on the wheel arch and bumpers, this was noted and I photographed it, and there was no questions regarding the damage on return. I found OK Mobility to be fantastic value, with great service from start to finish, I would recommend them. Looking at the poor feedback, most of it is from people who don't know the process and the rules, come prepared, read the rules, and you should have a great experience too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARTYN - 25 March 2024
" Extremely helpful and professional. Will use again "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 March 2024
" When I booked this, I filtered the results to have the hire "in terminal", thinking that we would pick up the car at the airport, but this was NOT the case - we had to get a shuttle bus, wasting time of our holiday "
" No problem with Centauro, but a problem with Auto Europe "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 March 2024
" Very good "
" Just need to sort out fuel return I paid for full to full Drive on only do same to same? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 24 March 2024
" My comments are above. "
" Staff very professional, very reliable and very confident. Definitely i'll recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 24 March 2024
" A good experience "
" We arrived 2 days later than expected as I had booked the wrong day by mistake, entirely my fault. The staff were very helpful and friendly and resolved all the issues quickly and efficiently "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 March 2024
" Excellent - friendly faces, very helpful, slick system and easy return. "
" Excellent - friendly faces, very helpful, slick system and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEOFFREY - 23 March 2024
" Have used Auto Europe many times and will continue to do so however you need to re evaluate promoting Sixt "
" Everything was fine from start to finish until today 23/3, I returned the car having ensured it was full with petrol, on 18/3 I filled it with fuel costing 46.26 euros prior to travelling to Faro, on 19/3 prior to returning the car to Sixt I topped it up costing 5.12 euros, the gauge did not return to the very top, I pointed this out that had filled to top a few minutes before, Sixt lifted bonnet, did something underneath and informed me everything was ok, handed me a card asking for personal feedback and got me to sign telephone. Today received an email with an invoice charging me 33.93 + 23% tax for fuel. This is plain and simple rip off, the attendant told me everything was fine, if there was an issue with the fuel I would have expected to be told at the time, there was no issue and now back home what can I do about it, I am livid and been ripped off. I have proof of the fuel purchases. Would not recommend Sixt in the slightest with their underhand dealings "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 23 March 2024
" What started as an attractive deal ended up costing a fortune due to insurance scam "
" Never again. A total con on arrival due to insurance scamming "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FARO, PT - Reviewed by COLIN - 21 March 2024
" Regular user, always found support good. "
" very busy at pick up. car more scatched than usual but all noted and i was happy. driving off the tyre warning light came on after a couple of minutes. as evening decided to leave but it took most of the following morning to locater nearest Sixt, travel there,and get it checked. just needed computer reset. That SHOULD have been sorted before pick up. Helpful staff on return. All seemed ok with car. Have use Sixt before, would use again. . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by PETER - 20 March 2024
" Booking very easy and great price (cheaper than others for same car). "
" Guy at pick-up desk (near midnight!) was pleasant but got one drop-off point wrong but as it turned out it was not a problem. Drop-off staff were cordial, helpful and quick. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 19 March 2024
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 18 March 2024
" We were concerned about the oil warning light, so contacted the office - very difficult process. "
" We were concerned about the oil warning light, so contacted the office - very difficult process. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by WILLIAM - 17 March 2024
" Good comparison of providers and deals available. "
" Value for money with the special no excess deal. Car was provided clean.Clear advice and instructions on various things. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by IAN - 17 March 2024
" N/A "
" If you return a vehicle with less fuel than when you picked it up you will be charged £107. I drove the vehicle for an hour before a driver forced me off the road, resulting in two burst tyres. Centauro efficiently arranged a tow and replacement car, but I was unable to refuel the tank. The replacement car had 75% of fuel so I took it back ten days later with 100% of fuel to more than make up for the fuel I had used with the original car, but I was still charged £107. I don't think that is fair or right. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 17 March 2024
" From start to finish check in was five minutes. On return following an injury on holiday Julie went the extra mile and ran me back to the terminal. That's service. "
" Fantastic service. Julie at Faro airport went the extra mile to help me when I returned the car. Definitely use them again. Hassle free car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEVILLE - 17 March 2024
" Customer service was really efficient and friendly but the car needed the clutch adjusted and I didn't notice until I was driving about 20 miles by which stage it felt like a waste of my time to return . "
" The car was battered and the clutch needed adjustment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUNCHAL, PT - Reviewed by DAVENEET - 16 March 2024
" Auto Europe has been my go-to choice for car rentals for years, primarily because of their consistently competitive pricing. However, the shine of this service is often dulled by the antics of the car rental companies themselves. One major issue lies in the predatory tactics employed by these companies, where they attempt to upsell unnecessary insurance packages by instilling fear in customers. It's disheartening to see them capitalize on what should be straightforward rental agreements by springing last-minute surprises at the counter. The meticulous inspection process, where every minuscule scratch is scrutinized with a toothpick, feels more like a ploy to extract additional charges than a genuine concern for the vehicle's condition. To combat this, I've resorted to extreme measures like recording every inch of the car before rental and ensuring that every interaction with the rental representative is documented. While these precautions may seem excessive, they've become necessary in the face of such unscrupulous practices. I find myself longing for a solution where Auto Europe can intervene, perhaps by incorporating these additional coverage fees upfront, thus eliminating the element of surprise at the rental counter. In conclusion, while Auto Europe continues to excel in pricing and overall service, the shadow cast by the unscrupulous practices of certain car rental companies detracts from the overall experience. Here's hoping that Auto Europe takes heed of such feedback and implements measures to ensure a more transparent and hassle-free rental process for its customers. "
" Auto Europe shines in providing a comprehensive rental cost inclusive of insurance. However, my experience with SIXT was disappointing. They aggressively push additional insurance, leaving scratches to the body and wheels uncovered unless you opt-in. This upselling tactic significantly inflates costs and undermines the rental experience. Proceed with caution when declining their offers. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 16 March 2024
" Hassle free "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 15 March 2024
" Not pleased with the outcome & unlikely to use them again "
" Poor experience at pickup very busy and was unclear that a number is required before being seen ! Their prepaid fuel option is confusing. I returned it full but still waiting for invoice. Very slow checkin and tried to make out there was new small damage that wasn't noted on their system. The car was already covered in scratches dents & scuff marks and they pick one which was consistent with many others. I refused liability and waiting for invoice. Not pleased with them. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 15 March 2024
" No problem with Auto Europe, however I have the feeling that AE customers are not treated the same as those who booked direct with Goldcar. "
" Electronic booking system did not work, we had to wait 40mins outside and our ticket number was never called whereas all those that had booked direct seemed to be OK. High mileage car 72k with lots of minor damage to bodywork, however it did drive OK. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUNCHAL, PT - Reviewed by LINDA - 14 March 2024
" As above. The desk staff in airport very helpful and efficient. Not too far to reach the parking lot. It woukd have been helpful to get advice on how to change the screen language. We kept getting messages which were probably related to time to change up or down gears or lights in tunnels etc. Mostly self evident but frustrating not to be able to change language despite trying. "
" On picking up the car we noted minor scratches. The contract said no damage. The agent said these were not noted as they were too small. We decided to take photos anyway. On return, the agent identified one or two of these scratches and suggested it was our damage. We explained we had not damagwd the car and what the first agent said. Luckily we were able to show photos or she might have decided to charge us. The agents need to be consistent about how specific they are on minor scratches. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by BRIAN - 14 March 2024
" excellent service and cost from Euro "
" the car was damaged and scratched - poor state "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PORTO, PT - Reviewed by LUIS - 13 March 2024
" Very clean and reliable vehicle "
" Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 12 March 2024
" As above "
" Overall, this was a very positive experience. The car itself was exceptional value and was in great condition. Pick up and drop off was seamless (although the booking process wasn't clear that this would be off-airport). In addition to the security deposit, deposits were taken for fuel (€94.50) and tolls (€100). When dropping off the car, I was told that the fuel deposit would be immediately refunded, but this has not happened. Please can you look into this for me please. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTYN - 11 March 2024
" Good to see such good standards "
" exceptionally good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 11 March 2024
" This was the first time I had used Drive On and I was pleasantly surprised at their professionalism and no pressure to take out extra insurance (unlike some car-hire companies) "
" Very professional, speedy and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 11 March 2024
" I'm still waiting for a response to my email sent on Friday 8th March from Thrifty with regards to the $70 charge to add my wife as an additional driver, this was not explained at the time we picked up the car at the airport, there was no mention of the additional charge at any time by the staff member. "
" I'm still waiting for a response to my email sent on Friday 8th March from Thrifty with regards to the $70 charge to add my wife as an additional driver, this was not explained at the time we picked up the car at the airport, there was no mention of the additional charge at any time by the staff member. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 11 March 2024
" Please do its at the above section no 3. "
" The first advert for Auto Express said that pick up and drop off was from the Airport, it wasnt there was a shuttle to collect the car, and i had to drop the car off at the same location which meant that i spent almost an hour driving round Lisbon because it was on the other side of the carriageway. I was also caught with an extra charge for the VIA VERDE which was more than the hire cost. Finally I believe i my leather cowboy hat was left in the transfer from the airport but not reported ??? It has English supplier details in the inside in gold writing. The problem was who do i contact and how, so i am taking this opportunity to report it, so can someone please check with the driver. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTO, PT - Reviewed by RICK - 09 March 2024
" great value thanks. "
" all went smoothly and staff were friendly and easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LORRAINE - 09 March 2024
" Being unable to walk far picking up the car was great as the chap pushed my wheelchair but coming back there was difficulties. But over all pretty spot on.Thanks everyone at Gold car. "
" Everything was good altho the inside of the car could have done with a better clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ANTONIO - 09 March 2024
" N "
" N "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 06 March 2024
" The combination of Auto Europe and Guerin suits me fine. So long as Guerin is there or there shouts on price I will always use them. "
" I always use Guerin at Faro. Convenient, efficient, great quality, new cars. Always quick and helpful at checkin and always enough staff on returns so customers aren't waiting more than a few minutes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 05 March 2024
" An excellent experience looking at the overall cost. The counter staff were perhaps a little "pushy" selling extra insurance during the sign on procedure despite my saying that I had excess insurance from Auto Europe. However it was late at night. Pick up and delivery back to the terminals was outstanding while the return process was outstanding with a very polite gentleman waiting to take the car off our hands. Would definitely recommend "
" An excellent experience looking at the overall cost. The counter staff were perhaps a little "pushy" selling extra insurance during the sign on procedure despite my saying that I had excess insurance from Auto Europe. However it was late at night. Pick up and delivery back to the terminals was outstanding while the return process was outstanding with a very polite gentleman waiting to take the car off our hands. Would definitly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LANCE - 03 March 2024
" No problems with Auto Europe - easy to book, competitive pricing, good communication. One thing you could offer is a annual excess insurance - I have to get this elsewhere as I only get basic insurance through you "
" I hadn't realised that the car would be provided by Europcar - it seems Keddy is a sub brand? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 03 March 2024
" No problems or issues whatsoever with my booking! First class. "
" No problems or issues whatsoever with my booking! First class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by WILLIAM - 03 March 2024
" Great, efficient and friendly. Well done Funchal branch. "
" Great service, fantastic price, very nice car.Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 03 March 2024
" As always auto Europe first class "
" Cheap car , but the car was pretty beaten up and didn't run very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by DAVID - 03 March 2024
" See above "
" Autoeurope and Klass Wagen have a strange agreement re acceptability of credit cards that I have not been subject to before on any car hire deal. This in effect cost me an additional €400 before being given a car "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
FARO, PT - Reviewed by TOM - 02 March 2024
" Very efficient staff and most obligean "
" Very good and very efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by RAYMOND - 02 March 2024
" All good, quick collection, new very clean car and easy drop off. Only downside is the lag period for the final toll tally which means some further charges to debit after hits contract has ended. "
" All good especially. At drop off where the Guerin guy told me where the nearest petrol station was after the airport one had no gasoline ! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by IAN - 29 February 2024
" Good service from Auto Europe and Dollar/Hertz. Would use again. "
" Good service via Hertz. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 29 February 2024
" Great little car, very clean, and well maintained "
" I have used Goldcar on many occasions now, and I am very pleased with the helpful attitude of the staff at Faro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHELLE - 29 February 2024
" As mentioned above "
" I was happy with everything until I returned home with a charge to my credit card of £68.00. The vehicle was returned with no damage and a full tank of fuel , I am still waiting on a reply from sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANTHONY - 29 February 2024
" I good experience with Auto Europe followed by a bad experience. I will try once more "
" The counter staff insisted that I could only hire their car if I paid €80 per day for their comprehensive insurance, even though I explained I already had insurance arranged. As result I cancelled the rental and went to Avis where I am a preferred customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by KRISTIAN - 28 February 2024
" No problem at all. "
" It was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 28 February 2024
" As above. "
" It was actually Hertz, the only issue was paying the Excess €900 for some reason our Amex was declined. We have checked with Amex who confirmed that funds were available and that the issue was with HERTZ. This was slightly embarrassing and rather frustrating when advised that we could pay with another card in my partners name for an additional fee of over £184! Quite bizarre.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 28 February 2024
" See above told car no damage large damage to rear bumper you could not miss. Been before been great poor experance this time "
" Hi Can you help me i hired a car through yourselves. They have taken out £16.59 plus i have a transaction fee of 50p. The car went back full, did not use toll roads, no damage took car back 13 hours earlier 7am in morning. Had no contact to tell me of problem, guy told me all was clear on hand over. I Did not pick up early. I have videos of handover and return date time and place stamped. Could you please find out what cost is for please. As i think it all needs returning. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 6
FARO, PT - Reviewed by IAIN - 27 February 2024
" Auto Europe provided a good range of options and prices were very good. No hidden charges and a fairly good range of search filters available though these could be improved. "
" Desk on airport so very convenient. Efficient pick up process and swift return. Car in generally good condition, the report stated no damage when some scratches were evident but there were not challenged when the car was returned so they were unfazed by them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSEL - 27 February 2024
" Notwithstanding a few problems at pickup they made sure we were more than satisfied. "
" Excellent service . Low battery in key fob so they changed the battery. Aircon not working so they changed the car. Nothing too much trouble. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 27 February 2024
" I have already complained about the fact that my voucher clearly stated that the pick-up point was at arrivals. In fact it was at P4 some distance away. We had no telephone number on the voucher to call so it was some hours later we found the transfer point. This was after 10pm when we were already tired and having to drive to the hotel. When I wrote to point this out on trustpilot the only reply I got was to say that the pick-up point was on the voucher. Not helpful! "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LAURA - 27 February 2024
" The car was too big, and was not what I had booked. "
" I booked a small car but was given a large estate car. Parking in Faro town center is not easy and this was not helpful given I am not local or used to driving on these roads. If I had have known that no small car was available, I would have booked else where. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORTO, PT - Reviewed by MARTIN - 26 February 2024
" Helpful staff at the desk at collection. Useful information about driving near and in Porto. A nice comfortable car that was very nice to drive. Speedy and efficient drop off at a time that was very busy with lots of other return cars. All in all very pleased "
" Goldcar at Porto was very professional and although I'd heard of bad reviews at other airports I was pleasantly surprised with a great service at pick up and drop off too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 February 2024
" Be careful on handover to check car. Other than that good car an excellent service "
" Need to check condition of car. Staff said no marks on a nearly new vehicle. However we found 4 areas of minor damage that would have been chargeable on return , had we not checked and photographed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WILLIAM - 25 February 2024
" As car hire should be "
" All as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by GRANT - 25 February 2024
" Easily the cheapest finds. "
" Great service. Upgraded our car. No long queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 22 February 2024
" As above "
" At car drop off they were clearly looking for any excuse to charge the customer more. Mayvbe this is a function of the very competitively priced rentals at Faro airpoort and it is their best way of making a profit. But they found a dent that a.) does not look like a dent and b.) if it is a dent was definitely not caused by us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JAIME - 21 February 2024
" AAAAA++++++ "
" Nothing to say, lovely and friendly staff. Absolutely positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ARWYN - 21 February 2024
" Great car hire provider, have used for years. "
" Hadn't realised it was part of Hertz so took a while to find the correct collection point, other than that everything was great, staff were friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ROBERT - 21 February 2024
" Not good "
" Did not go well my credit card wouldn't take the PIN number sixt wouldn't take my debit card or cash so I didn't get a car and lost £110 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 20 February 2024
" Good experience but could have been cheaper looking direct "
" Great experience with OK mobility so far but would have been much cheaper going direct "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 20 February 2024
" easy to book and good price "
" easy pickup and great car what more could you want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 20 February 2024
" See above, question 3 "
" Staff were very friendly, very efficient and no queues for us. Definitely I'd rent from them again, cheers! (Car had been bashed about a bit already but was fine for our needs.) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by RICHARD - 19 February 2024
" Very happy. Staff are helpful and efficient. "
" We use Goldcar frequently on our regular trips to Portugak and they are always good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by VICTOR - 15 February 2024
" always on point never disappointed me yet and I do recommend to all my friends "
" Very friendly customers service good explanation from where I had to pick the car excellent stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 13 February 2024
" The collection of the car was very bad because of the reason I mentioned above. The counter and car return staff were friendly, no more to add to this branch in Porto. The booking process, was easy to do through Autoeurope and also with attractive tarrifs. "
" - The keyless card had low battery and no one knew about it when I've mentioned to the staff and even they seamed not to care. - The car had the intertaiment system in French. This vehicle wasn't reseted to the next costumer and the staff not even asked me if I was ok with it. They just gave me the key card and left me to my devices. -On collecting the car, the vehicle also was very wet from a quick wash they done few minutes before and didn't bother to dry it. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by GEORGE - 13 February 2024
" Easy and straight forward "
" All easy and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MALCOLM - 09 February 2024
" Easy straight forward booking. Good price. As I had 3 nights in Porto before hiring the car an address on the booking form would have been useful. "
" Good company to use. More info on car controls would have been helpful. Booked full fuel but their policy was return as started in this case on low fuel warning. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by IAN - 08 February 2024
" Auto Europe has always been a reliable broker for car hire for me, often with the cheapest prices and with free cancellation up to 48 hours beforehand. "
" Sixt are trying to charge me for some missing interior trim, that I would not have known was missing at the start of the hire. There is a slim-to-none chance that the trim went missing during my hire. Having subsequently researched the franchise holder online, it seems this is a common trick that they try to pull. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIVE - 06 February 2024
" Easy and efficient "
" Very smooth service, in and out & all as described on booking "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARIA PAULA - 04 February 2024
" See above "
" The initial vehicle had an issue and was requested to be checked so I had to pick a new one in Lisbon and had to pay at least of the journeys which is additional cost of what I was planning plus had to pay part of the tank from the collect vehicle because it wasn't full at the time they collected it in my house. The process to collect a new car in Lisbon was slow and I was questioned is instead of going to Lisbon I haven't been told by the helpline to pickup a new car in Leiria which is 1h away from Lisbon and I was currently in Evora. Some miscommunication was noted when I arrived at Sixt in Lisbon. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PORTO, PT - Reviewed by BRUNO - 01 February 2024
" Straight forwad and efficient car rental experience "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by SIMON - 28 January 2024
" Good comparison site "
" The price was excellent and the service was also friendly, professional and hassle free. Would be very happy to use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 27 January 2024
" As above. "
" Your website said the pick up was at the airport, I presumed the car would be there and not 5 miles down the road. If I'd have known that I wouldn't have booked it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 26 January 2024
" Very nice experience, I'll do it again for sure. "
" Very professional, polite and caring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 26 January 2024
" See previous comment "
" The car was generally in good condition but stank of cigarette smoke. As a non smoker this was disgusting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by DONALD - 24 January 2024
" Overall a very satifactory experience. The only down side was the location of the shuttle bus pickup and drop off point at the airport - it was quite a way from the terminal and difficult to find when we arrived. "
" We could not get all of our luggage in the car we were allocated so the company gave us a larger model at no extra charge. The staff were extrembly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SEAMUS - 23 January 2024
" We may look for a further quote but it would would have to be other than with Gold Cars! "
" The man at the counter on Pick up was difficult to deal with and tried to rush the transaction through when we asked questions about an attempt to levy an extra cost. We eventually managed to complete the transaction and were happy with the other staff we dealt with at Faro Airport. However we wouldn't use them again! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by COLIN - 23 January 2024
" First problem that I have had with one of your cars "
" Tracking a little off / only drove car to and from the airport - informed staff at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by STEPHEN - 23 January 2024
" Overall Good. "
" Overall good, no spare wheel or wheel jack and brace provided, so if you get a puncture it could result in a very expensive call out to the Roadside Assistance! These items had actually been removed from the vehicle! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by MALCOLM - 21 January 2024
" very happy with the service provided. "
" very friendly service, my car was upgraded without asking, at no extra cost. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MICHAEL - 20 January 2024
" excellent "
" Very efficient drop-offs but winter rain would be an issue as no cover "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by COLIN - 19 January 2024
" Other than the incorrect amount being given for travel to Spain we have no concerns using Auto Europe. "
" When collecting the vehicle we were surprised to be asked for EUR105.00 for travel to Spain as your email dated 27 November stated we would be paying EUR73.80, so, we are out of pocket EUR31.20. We are not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JORGE LUIS - 18 January 2024
" I even request my refund of something I didn t use and I had a no. This is stilling "
" I have no car poor service I won't use anymore "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MALCOLM - 18 January 2024
" All very smooth "
" Excellent service and top quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 15 January 2024
" So easy to deal with everything was "as it said on the tin" "
" Very friendly staff who made everything so simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by SERGIO - 15 January 2024
" Have used auto europe before. Would be good to have more option with lower deposit and more cleat on what is included as all companies are different and confusing. "
" I was a bit apprehensive with the reservation at first due to negative experiences from other customers from various websites but in the end it turned out to work all fine. Car was in good conditions although a bit difficult to drive in the motorway. Only negative part is the experience at collection as staff are scaring you off if you do not pay full coverage insurance wich is more expensive than the rental itself. It would help if they had better manners but this seems to be the norm with all car companies in holiday destinations. Drop off was quick and lady was very friendly. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by OFER - 15 January 2024
" Super friendly professional I was late they waited for me they didn't want to charge me extra charge they helped me with everything that they could and even when I returned the car on the way back and I was late due to traffic they did extra effort to drop me in the terminal within minutes of my return they didn't charge anything unexpected the car was in top condition I have nothing to say about this company besides excellent "
" One of the best rental experience I had in the last years and I rent quite a lot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MANUEL - 13 January 2024
" Sixt took 72hrs to refund my deposit £389 although I have paid AutoEurope zero excess "
" Car was not ready had to wait 30 min despite booking with an exact time. Car had issues low battery on key fob struggled to open and tyres fault on dash. Was asked £389 although I had paid AutoEurope Zero Excess "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by ANDERS HAUBART - 13 January 2024
" Disappointing that I had to pay 71 euros for a childs seat at Goldcar, when I already booked and paid for one through Auto Europe. Same goes for the full cover insurance "
" Confusing, full of extra costs "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 11 January 2024
" My New Year's Eve evening flight was cancelled, while I was sitting on the plane. I called the two numbers for Dollar (Hertz) provided by Auto Europe to tell them to keep my car as I would be flying out the following morning on New Year's Day. The phone wasn't answered by Dollar or Auto Europe. On arriving at the Dollar desk on New Year's Day at about 2:00pm, I was told they didn't have a car for me, and that Auto Europe wasn't honouring my voucher as a I failed to turn up. At the same time they offered a Range Rover for an additional €500 Euros, which made no sense. When i asked for any car for just a day so I could to get my wife and I to our accommodation, they quoted me €211 Euros for 1 day car hire for their cheapest car. After some time spent trying t get help from them I eventually rented a car from Avis for 1 day for €23. I have paid £241.33 to Auto Europe and have been told that money is not able to be refunded. All i wanted was a car which I had paid for. I'm entirely understanding that especially during the New Year period availability can be tricky, but Auto Europe and Dollar (Hertz) did nothing to help me. This is rather upsetting considering the amount of car rentals I have made via Auto Europe (easily over 20 separate bookings). I've had nothing but praise for them but this has upset me and left me not at all happy and £241.33 out of pocket. I also think that Dollar (Hertz) completely exploited the situation. I will be raising a dispute with Auto Europe. "
" My New Year's Eve evening flight was cancelled, while I was sitting on the plane. I called the two numbers for Dollar (Hertz) provided by Auto Europe to tell them to keep my car as I would be flying out the following morning on New Year's Day. The phone wasn't answered by Dollar or Auto Europe. On arriving at the Dollar desk on New Year's Day at about 2:00pm, I was told they didn't have a car for me, and that Auto Europe wasn't honouring my voucher as a I failed to turn up. Dollar then offered to rent me a Range Rover Evoque for an additional €500 Euros, which made no sense. When i asked for any car for just a day so I could to get my wife and I to our accommodation, they quoted me €211 Euros for 1 day car hire for their cheapest car. I think that Dollar (Hertz) completely exploited the situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by LUCAS - 11 January 2024
" Smooth. "
" Everything went smoothly. The extra insurance option was explained, but not forced upon us. The car was adequate to our needs and we had an option to choose from a couple of models for no extra fee. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by VICTOR - 10 January 2024
" I love AutoEurope, been using it for many years. Guerin really disappointed with the provided vehicle. So weak it could not even overtake a lorry ... "
" Very low quality vehicle, nothing compared with what I wired. Very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JONATHAN MARC - 09 January 2024
" as above "
" Long process for startup, and lack of clarity regarding what payments were needed at the counter. Regarding the latter, while I had thought that the payment being requested was for a deposit... it was in fact for prepayment of final tank of gas (which I never do; but this time, I unwittingly ended up by paying). In short, lack of clarity at the counter (not just a language issue). "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 08 January 2024
" Will be using Sixt again in August "
" Could be a little quicker when picking the car up, but a great service overall "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 08 January 2024
" Decent experience - good value and no quibbles but the wait at the counter is always the issue. "
" Decent service with no problems. But Hertz staff were reluctant to serve Dollar customers in Lisbon. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 07 January 2024
" Always good service "
" Very good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAQUIM - 07 January 2024
" Always best deals with Auto Europe. Booking with them is easy and effortless "
" Staff friendly. High mileage car with 2 front warn tyres! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by JOHN - 06 January 2024
" Overall was very pleased with the car provided and free extra driver a solid bonus. Didn't really trust DriveOn - seemed like they had lots of opportunities to add hidden charges. The staff seemed a bit wary and unwelcoming (apart from the shuttle driver, who was great). "
" They need to be clearer about the e-toll option. The version presented was an €18 charge, but it is only needed for two small autoroutes in the country, which can be easily by-passed. The €4000 excess is very scary - almost everybody I saw at the check-in counter was upgrading. Even though the additional driver is free, which is great, I think that a lot of people are pressurised to take the up-sell. Check-in was very congested. Hand-back was very efficient though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by JONATHAN - 05 January 2024
" Great staff, good shuttle, perfect car "
" All was very good, but yet again with car hire insurance and waver we were led astray , insurance needs to be simplified with the customer as at time of reservation we went for the extra cover only to find out this was with the broker and not the car hire company who also tried to sell us extra cover, it's all a bit of a con and needs to be simple, lucky we did not have any accidents "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 05 January 2024
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MANUEL - 05 January 2024
" I just have to say that the insurance contracted online in Auto Europe was not recognized by Sixt and therefore that was money out the window for me I had to make a Sixt insurance to cover the vehicle Also I'd like to know if I can have that value refunded ? Thanks "
" Very pleasant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DARRON - 05 January 2024
" Very easy to book, but I didn't have the Guerin contract number on your email confirmation, which made it difficult to return the car. The electronic car return facility needs the Guerin contract number - this is not on your email and not provided in Guerin's email, so took a long time to return the car. Other than this, very good experience! "
" When I collected the vehicle, Guerin said that I would receive an email with the condition of the car and any current damage. I did not receive this email. Fortunately, I took photos all round the vehicle in case they come back to me later with any issues related to damage. Guerin contract number is needed for vehicle return, which is not on your email documentation. Vehicle also provided with low tyre pressure and warning light on permanently. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by RICHARD - 03 January 2024
" Just charge us a fare amount for the rental and don't scam more money from erroneaus car damage please "
" Scammers who try and charge you for fictisous damage. They found two scrathces on the inside seal of the rear passenger door - who on earth checks a car there? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALAN - 03 January 2024
" A very pleasant experiance! "
" A very pleasant experiance! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 03 January 2024
" Yes - happy for my comments to be shared "
" The Experience was excellent. People at the depot were vert accommodating and professional and who recognised my need to have a speedy service due to picking up my disabled partner from the airport. Very pleased overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PRAHLAD - 03 January 2024
" Used Auto Europe a few times now and find they offer a good service "
" Everything was great. Maybe the price could be a little more competitive. Was a bit tricky to find the shuttle bus on arrival to the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by NEIL - 03 January 2024
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 02 January 2024
" Would warn on time to collect car , rest of service ok "
" Took a long time to collect car not enough staff serving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARETH - 31 December 2023
" Very frustrating, specifically changed my booking to Sixt as there was a promotion for a free additional driver by Sixt did not honour this as they claimed it had not been booked correctly by the broker and such issues are common when using a broker and I should book direct. Very poor overall experience. "
" Very poor, would not honour the free additional driver included in my rental. Wanted to charge me for something that was supposed to be included. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JOÃO - 31 December 2023
" Nothing to say with Autoeurope. "
" Horrible experience. I arrived at the meeting place at 8.05 pm. There was no one there, I went to the car rental balconies, after that to the car rental car park, and no info about BERENT. It was a co-worker from another company who told me that I should be at the taxi waiting area and call the shuttle. 8.15pm I called them and they told me that the shuttle left at 8pm at point... So zero waiting tolerance at an airport and I was 5 minutes late because of the passport control. No calls from them, no email saying where to go, no SMS about if I was in the airport or not. Unbelievable. In the end I payed 73€ for them to come to pick me at the airport. How should I know that they aren't located at the airport? How should I know where to go? Where is the customer experience to tell me where I am, where I should go, the zero waiting time tolerance...? Very dissapointing! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAULO - 27 December 2023
" According to the counter staff it is Auto-europe fault that the car did not match at all the one in the voucher . Please clarify with OK mobility who's responsible for the misleading information on the car category and refund me the difference. Regards, Paulo Santos "
" A terrible experience: no information on how to take the transfer, wrong phone number, no support in Portuguese and they gave me a car clearly below the one I booked. 1. There is no information on the voucher how to get the transfer bus to the rent a car. 2. In the voucher there is a phone number, but it is a Spanish phone number and that number does not work (at least from Portugal). I assume it is a added value phone number in Spain. In any case it does not work from my UK mobile in Portugal. 3. I found a Portuguese number on the web and the information on how to take the transfer was generic, not clear at all. Useless. 4. I called to the same (Portuguese) number and pretended I wanted to do a reservation to be able to speak with a person. I managed to speak with a person, but she only speak Spanish, not Portuguese. I managed to speak Portuñol, and she transferred the call to their Faro office and I managed to know how to take the transfer. 5. The car they gave me was not the one I booked. I rented a VW Tiguan or equivalent. They gave me the option of taking a Seat Arona or Renault Captur and the person attending me insisted that they were both the same category of the VW Tiguan. I said that the Volkswagen Tiguan was equivalent to the Nissan Cashqai, not the ones offered. She insisted, not at all, the Tiguan is equivalent to the Seat Arona and Renault Captur. I said that the cost of the car was the main driver of cars belonging to same category, she said that does not make any sense. 6. For reference (source: www.guiadoautomovel.pt, 17/12/2023) below are the prices of all the 4 cars mentioned: VW Tiguan: prices start at €37,077. Nissan Cashqai: prices start at €34,855. Seat Arona: prices start at €21,355. Renault Captur: prices start at €23,755. 7. How can a VW Tiguan (€37k) be equivalent to a Seat Arona (€21k) and Renault Captur (€24k) and be below the Nissan Cashqai (€35k) category? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by BELITA - 23 December 2023
" Very helpful and knowledgeable staff. We have used a couple of times and will continue to use. "
" From the pick up to the drop off the Staff were all so friendly and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 20 December 2023
" Wonderful experience, would highly recommend to family and friends "
" Wonderful staff who couldn't do enough for you . Sarah was amazing when we picked up the car and helped us way and beyond than she had to . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 20 December 2023
" Straightforward and fast check in and check out "
" Straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIGUEL - 19 December 2023
" Overall it was good. "
" It's a shame Klass Wagen does the same trick like every other rental company whereby if you don't want the block on your credit card you have to pay more than what was stipulated. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RICARDO - 17 December 2023
" I always recomend Auto Europe to my friends. Is so easy to check the prices reserve and cancel if required. Keep up the good work "
" Will use again. All good apart from the waiting to be pick up when we arrived , we had to call for a shuttle and was over 30 minutes waiting. Apart from that was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GILES - 16 December 2023
" The booking experience was very easy "
" Everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID - 14 December 2023
" :::E:::»«:::X:::»«:::C:::»«:::E:::»«:::L:::»«:::L:::»«:::E:::»«:::N:::»«:::T::: "
" :::E:::»«:::X:::»«:::C:::»«:::E:::»«:::L:::»«:::L:::»«:::E:::»«:::N:::»«:::T::: "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MOHAMMAD IMTIAZ - 14 December 2023
" It was a great experience with klass wagon extremely Satisfied especially staff dealing by saroosh and Robin Highly recommend "
" Extremely Satisfied it's a great service cooperative staff especially Mr Saroosh and Mr Robin dealt me well smoth pick up and drop off from airport Thanks gay's Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 December 2023
" I have just received a penalty charge notice from EPC plc ref no 35117-99022902 for toll charges from 29/11/2019 and 20/11/2019 for 2.18 euros each for Olhao and Loule . It would have been a car I rented from you as I always use Auto Europe. Total invoice of 34.58 euros. What is all that about. Klass Valentine was brilliant "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 10 December 2023
" Only problem is lack of a manual for the car and more explanation of workings require at pick up. Auto Europe's full insurance does not negate the need for the big deposit. "
" Efficient pick up and return to airport "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ALASDAIR - 10 December 2023
" The staff friendly and helpful. However after purchasing the enhanced insurance via Auto Europe I was asked to pay extra to cover tyres and windows!! Also the requested cover for travel to Spain did not appear on the Sixt Hire Document despite being on the Auto Europe document. "
" The vehicle was excellent, however it was low on engine oil so had to be topped up after less than 100km. The staff friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ALAISTAIR - 07 December 2023
" Overall very good "
" Competitively priced, good collection and drop of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 04 December 2023
" Europcar very good all round. "
" Well it was all Euopcar. they were very nice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PAUL - 04 December 2023
" We always use Autoeurope for our vehicle rental and our preference is for Drive On Holidays at Lisbon. "
" Great service, good staff and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 04 December 2023
" Hassle free rental "
" Exceptionally clean and tidy depot. Loved the orange branding. All the staff seemed really engaged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 04 December 2023
" Will use again "
" Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 03 December 2023
" Confusing about additional insurance. This needs to be sorted amongst car hire companies as everyone getting very fed up with this situation. You will lose customers as people will get taxis instead. "
" Didn't like the way additional insurance was handled. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ELIJAH - 02 December 2023
" I appreciated how straightforward it was and that there were no attempts to add additional fees or pressure tactics used. "
" The rental was straightforward and the agents were friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 02 December 2023
" Auto Europe very good way to compare hire car prices. "
" Feeling of being blackmailed into taking out additional insurance. Base price was good but cost of insurance prohibitive. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULO - 02 December 2023
" Apart the petrol was not too bad "
" Is not the way normal I rente the cars not agreed with the way au they deliver the car with the petrol should be full to full "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 30 November 2023
" Bom "
" Empregado muito respeitador "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VICTORIA - 30 November 2023
" Very long standing autoeurope customer and this was another great job "
" Great car. Very helpful team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS JAVIER - 30 November 2023
" All ok "
" It was perfect, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 30 November 2023
" did what it said on the can "
" very pushy ....sell sell sell short of local knowledge when asked for directions "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by ANDREW - 30 November 2023
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HERMENEGILDO - 29 November 2023
" I have no words. "
" It's was ok. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER - 29 November 2023
" When I questioned Autoeurope about my shortened hire I was effectively snubbed by your chat bot very poor service "
" I had to reduce the length of time for the hire at the desk but have received no indication that there would be a refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 27 November 2023
" I have been using Auto Europe for 16 years for care hire and have been completely satisfied with their performance.. I have recommended Auto Europe to many friends and family.. "
" Check in counter staff very efficient and everything went very smoothly.. Return was also straightforward and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 27 November 2023
" Always exelent service "
" Very efficient and cars are good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by DUARTE - 26 November 2023
" Only disappointment was with Autoeurope, who were not helpful when my flight delayed by a couple of days, thankfully Sixt were super helpful and held the car. "
" Sixt were excellent, everything fully explained, easy pickup and drop off. Staff very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 25 November 2023
" We always start with Auto Europe and occasionally compare with others on price, quality and clarity. Which means we usually book with Auto Europe! "
" A really good experience. A very quick and efficient pick-up and a reasonably good drop-off (the signage was confusing so we wrongly went back to where we had picked-up the car. As usual we felt a little pressed to take SixT insurance, despite already having the full excess refund from Auto Europe. But the car was fine and overall it was a fine experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTONIO - 23 November 2023
" Very easier to book the car hire via Auto Europe. I would book again using Auto Europe but I would avoid Klass Wagen in Faro. "
" When I arrived there was a massive que and so I took a ticket for my turn to do the contract. However it was slow (over a hour waiting) so I asked one of the embers of staff to give an idea how long it would take. The answer was insulting and not appropriate, telling me if I wasn't happy I could get a taxi and leave. Not the way to treat their value customers with such a rude manner. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by JONATHAN - 23 November 2023
" Good rental "
" Satisfactory service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 23 November 2023
" Overall fine. "
" All fine except an issue with using the Satnav with Portugal's unusual addresses. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 22 November 2023
" Great value provider that is easy to deal with and communication was really good "
" The allocated car was a bit old and scratched but did the job Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ROBERT - 21 November 2023
" The experience left me puzzled. I should have noticed the issue of the glass and tyre insurance, so that is me not checking carefully enough. Been renting in Lisbon for over 40 years and this has never happened to me before. "
" When I rented the car I took out the full insurance with you apart from the passenger cover. I was told that the glass and tires were not insured so I had to pay extra for that. Drop off the guy inspecting the car told me there was minor damage to the drivers mirror. I hardly used the car and it was parked off the road nearly all the time. The damage would only have been possible when the car was driven, mirrors fold inwards. I did not hit anyone, one had to almost use a magnifying glass to see this little scratch. He also went with a torch underneath the car. Then I go the report saying that the car was moderately dirty inside, apart from the drivers floor well nothing else had been used, no rubbish left by me in the car. So totally annoyed as you can understand. Also yet to receive the final invoice. So althogether not a good experience "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by FIONA - 20 November 2023
" I have tried phoning customer service at auto Europe, which is difficult because it closes at 1pm and I work every morning. I would like some one from customer services to look into this and refund me this money "
" I was late in arriving and they said they did not have a car. So I paid £280 to auto Europe and then another £300 to Dollar.... They said they only keep cars for 2 hours where as Auto Europe when I telephoned you twice said there would not be a problem as they kept the cars to midnight "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by NIGEL - 20 November 2023
" It would be hoped the comments would be passed on to Guerin. "
" The new automated check in was slow and very difficult to follow but the worst thing was the reluctance f the counter staff to help with it. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 20 November 2023
" Treated well by staff, although issue with card machines, used three machines before payments/deposits accepted. Not a card issue on my part. "
" Car was in good condition internally, Covered in dents and scratches externally (took at least 5 minutes to record and accept condition). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by STEVE - 20 November 2023
" On the whole I had a good experience with car rental-much easier when returning the car. "
" Advise given at pick-up good but took quite a bit of time to get away. Staff polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW DAVID - 20 November 2023
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAZEL - 20 November 2023
" I hired a vw polo and the counter staff trued to give me a lesser vehicle. Complete con man "
" We were forced to purchase extra insurance, and as your company in not actually at the airport, we had no choice but to take the extra insurance - con artists "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by WILLIAM - 19 November 2023
" easy to book a car and always vey clean "
" efficient check in and check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by EMERSON - 19 November 2023
" Despite of the fact I've purchased Auto Europe extended protection, Turisprime made me leave a 350 euros deposit in case of any damages. Not nice. "
" Low season + empty depot = Fast service. But I've had to wait over 1/2 an hour for the van to take us back to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEROEN - 19 November 2023
" Not nice "
" I arrived at the airport with a delay so instead of the 1100 am pick up I was at their office at 12.30. I agreed to pay extra for the toll road device. But was charged a extra 20 euros when I asked it was a late pick up charge in the middle of the day! I got angry and they removed the charge. Surely they can't do that inside opening hours? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KALID - 19 November 2023
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 18 November 2023
" Low rating is subject to how my complaint is handled regarding the additional driver charge. At present I will not be using Autoeurope again "
" Free additional driver not honoured. Unsure whether the fault lies with Dollar or Autoeurope. Dollar advised me to follow up with Autoeurope to reclaim additional cost "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PRAIA DA ROCHA, PT - Reviewed by COLIN - 18 November 2023
" Satisfactory "
" Very happy to book with europcar friendly staff,hope to see them again February "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FERENC - 17 November 2023
" Booking was smooth, all necessary documents sent. "
" They keep trying to sell there own insurance soo hard. They made my pick up hard. It's an old trick to get more money from the costumers but serious rental companies are already realised it's just not worth doing it. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LISBON, PT - Reviewed by DAVID - 16 November 2023
" Good but as always, check in often for the opportunity to re-book at a better price. "
" Worked out great this time. No queues first thing in the morning. Quick and efficient pickup with absolutely no pressure to buy additional insurance. 45000km vehicle with a number of undocumented minor scratches and dings. There's no one around to acknowledge and sign off on any existing damage so make sure to inspect carefully and get plenty of photos. Return was quick and efficient. I was a bit concerned about the prior damage but none of it was noticed during the return inspection. I guess they must have a pretty high damage threshold. Toll charges appeared on my credit card a few days after the return for exactly the amount I had expected. The overall cost was a bit more expensive than the off airport alternatives but the premium is fair for the location, convenience and time savings. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by FINLAY - 16 November 2023
" Very good but just waiting to check our credit card for debits / refunds as we were told if we didn't use the toll roads we'd wouldn't be charged - same with fuel policy amount "
" Very reasonable price so the state of the car wasn't a surprise....the schematic that came by email had an 'x' almost on every box which made us laugh "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by JOHN - 15 November 2023
" No issues about the service provided by Auto Europe "
" I normally rent from Guerin about 2-3 times a year-this time the car was poor-very noisy and knocking from front of vehicle-counter staff and arrival service was very good as normal. My concern was the standard of the hire vehicle-very disappointed - it was a Toyota Yaris and not a Renault Clio as requested and I am aware it is what is asked for or of a similar size. I am concerned as I have another rental ordered in February with Guerin!!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by PAUL - 15 November 2023
" THE PICK UP AND COLLECTION TIMES WERE SATISFACTORY, I DID NOT HAVE A CHOICE OF THE COVER PACKAGE I WAS PUT ON THE FULL INSURANCE, WITHOUT ANY OPTION TO CHANGE. "
" THE CAR WAS DENTED AND SCUFFED IN MANY PLACES, THE OIL SERVICE MESSAGE SHOWED THAT IT WAS APPROX 1200 Km OVERDUE FOR A SERVICE "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by STEPHEN - 14 November 2023
" Auto Europe is fine but Klass Wagen is not...the cheap rental fees are a con...no one can pick up a car without paying a large extra amount of unnecessary insurance....I was covered without this...please investigate Klass Wagen at Faro Airport Portugal....they are not running a car rental ...just a car insurance scam....again please look into how the conduct their corrupt business "
" Don't use them they conned everyone into extra insurance...I had already paid the extra amount yet I couldn't get the car with out forking out another 170euros...this happened to everyone picking up a car ...can you warn customers as far as I'm concerned it was a scam...they should refund my 170euros because this insurance wasn't needed as I paid extra already in my initial payment "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by GARY - 14 November 2023
" See above "
" Unfortunately took to long to pick up 1 hour. Then they found out didnt have car in said we need to clean one lots of other cars in yard said be 20 mins then after 20mins we asked again said be another 20 mins we said thats no good then went and got a car the could hsve give us 30 mins before. Car was a upgrade but full of scatches and dents. Not the service i have had before or poor quality car. Drop of was good as normal "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by IDA - 14 November 2023
" Easy to use and prompt service. Just your typical pressurised selling off extra insurance Liked the fact it wasn't full to full as saves that last minute fill up "
" Easy to use and prompt service. Just your typical pressurised selling off extra insurance Liked the fact it wasn't full to full as saves that last minute fill up "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 14 November 2023
" Polite staff ....we didn't get the fiat car I booked it was a large Peugeot for just 2 persons. "
" Quite a drive from the airport in a mini bus to collect the hire care We waited 40 minutes in the carpark to be picked up . When we dropped the car of we waited 25 minutes to be taken to Faro. This was not ideal "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by DEREK - 14 November 2023
" Auto Europe were very good to deal with, I would always consider using the service, but would be based on price. "
" Good experience was ruined with waiting because of staff upselling insurance to customers. Staff member also tried to upsell to me, even when I told him I was fully insured with an annual policy, wasting even more time. The wait could have been vastly reduced by not insisting that all customers take their additional, and in my case unnecessary insurance. Customers were feeling brow beaten and threatened by this approach. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HELEN - 14 November 2023
" shows any hidden costs, really easy to use. Would definitely recommend "
" 100% the best car rental experience I have ever had at Faro Airport. The staff couldn't have been more helpful at pick-up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAMESS - 14 November 2023
" I got an issues with Auto Europe at present.Please get Tangerine to sort the above mentioned issue.I am still waiting for the holding money into my account.I hold Auto Europe responsible. "
" Every aspect of the rental was perfect,my only bone of contention is the length of time it take to have the holding money back in your account.This is totally unacceptable.It was very quick to have the fund transfer into their account.So why should it be different in the reverse? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 November 2023
" Excellent customer experience. "
" Klass Wagen were efficient at pick up and drop off. Explained everything thoroughly and we received the vehicle that we were expecting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONNA - 12 November 2023
" please see above. "
" We were told when we went to collect the car we didn't have the correct insurance and that to be covered we needed to pay 144 euros which we did. They said Auto Europe always do this and don't let the customer know they are not covered. They also advised me to complain to you as you. I have sent an email but your agent advised me the opposite and said Sometimes, rental companies tend to us aggressive sales techniques to sell more insurance, but you should stand your ground and refuse additional insurance. The car was in a state scratches, dents all over it no water in the windscreen bottle. The car was not in a good state. Please can you help me Goldcar are not replying. We did ask were they upselling for more insurance and they said no we were not covered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARTYN - 12 November 2023
" AUTOEUROPE , no problem , but you need to address this Shower of a company . this tactic appears to be in the dna of Goldcar as all the reviews would suggest. Shame ( for them ) as i frequent Faro around 10 times a year and always rent a car "
" after dropping vehicle off at 4am , they decided to charge me for a bumper repair . they showed photos that clearly show a repair ( previously done) but failed to include the Reg no to confirm it was the car i rented . i took several photos the evening before with no bumper damage . THIS COMPANY ARE SCAMMERS . I forwarded all the photos to them over 10 days ago and they have not had the coutersey to reply . i am there again this Friday and would love to see the car i rented as im sure there is no damage. in order to do this they have to communicate , something they appear to be very poor at "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO - 11 November 2023
" Better car than the one contracted, bus to and from the airport to the rental depot, good service. Great value, recommended. "
" Centauro provides really good value for money. Only downside is having to wait a bit for the bus to take you to their rental building (about 5 min drive away from the airport) and then wait for your turn once you get there. However compared to Europcar, who are located at the airport itself, it might actually result in time saving given the huge amount of time they take to see people - and about half the price! All in all, great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUI - 11 November 2023
" Great price, good service. Pity about the state of the car. "
" Car's interior and exterior had seen better days. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by DEBORAH - 10 November 2023
" Would recommend Klass Wagon - they provided a great car and an excellent service "
" Klass wagon were really helpful. The lady on arrival sorted our car out and was excellent, David also helped us on drop off day and was equally excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ MANUEL - 10 November 2023
" I have used them for over 10 years or more always ready to help with in any problem that arises , very friendly and polite when you speak to them on the phone "
" I have been using there's services for many years and they always very friendly and helpful. They are very professional in what they do there's no scams or surprises when you return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MIRANDA - 09 November 2023
" Really great "
" Very easy hire - pick up and drop off were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 09 November 2023
" Easy to use website, everything explained up front. Good prices. "
" Very professional friendly service with Drive on Holidays car hire in Faro, Portugal. Very helpful staff and no pressure to buy extras. The staff member even helped take our cases to the car. She was wonderful! Great price too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 08 November 2023
" Very satisfied "
" Quick and efficient handover both collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 08 November 2023
" No problems. "
" Very heavy hard sell to purchase their insurance. Was told it would take hours for breakdown truck to appear unless I had their cover. Then I was asked to sign the damage report without being shown the damage on the vehicle - I refused! The lady then stormed off and was replaced by a very nice man who completed the vehicle inspection. I've been with AE for many years, this was not a pleasant first experience of Class Wagen. It will be the last. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 08 November 2023
" overall good "
" Used before so know the service is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by YASIN - 08 November 2023
" Goldcar feel like a lottery - hopefullly you don't get screwed by them... "
" Took additional "deposits" which have not been refunded. Condition of car was very bad and had to try to do the review in the dark- many damage not recorded properly by them Car had DANGEROUSLY LOW TYRE PRESSURES which I had to rectify myself. NOT ACCEPTABLE. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LISBON, PT - Reviewed by MICHAEL - 07 November 2023
" The car and service I received met my expectations. "
" The service was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TONY - 07 November 2023
" Good sevice "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEXANDRE - 05 November 2023
" I'll go back "
" Very positive! Easy Practice "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LORRAINE - 04 November 2023
" And the experience was exactly the same as the experience with O K. All first class. I go to Faro 4 or 5 times a year and I'm always disappointed if l can't book with Autoeurope for OK. rent a car. "
" It was excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHE - 04 November 2023
" i have tried to contact use about this as we never got the car as when we got there they wanted over £300 extra and said we would not get this back on return of the car so i have tried to contact as i would like a refund of the money i have already put in if i don't have a reply soon i will have no choice but to take it further "
" i have tried to contact use about this as we never got the car as when we got there they wanted over £300 extra and said we would not get this back on return of the car so i have tried to contact as i would like a refund of the money i have already put in if i don't have a reply soon i will have no choice but to take it further "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by LIAM - 04 November 2023
" Hassle free "
" Easy hassle free pick up and drop off. Polite friendly staff with great English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 04 November 2023
" no problems "
" very good car and easy pick up arrangements "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by VIVIENNE - 04 November 2023
" All very straightforward and efficient. "
" Knowledgeable staff. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUIS MIGUEL - 03 November 2023
" There is room for improvement. "
" When I arrived to the airport I called the company but no one answered. Waited a long time for someone to pick us up. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 03 November 2023
" good price and easy to use "
" car was well used C75K miles and had a lot of scratches no problem in its self but the check over was done in the pitch black and left me concerned all week if we had missed any no issues on return and car drove well check out at night needs to be under light as the return was "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by TERRY - 03 November 2023
" Ok but turned out expensive taking extra insurance "
" Expensive to cover insurance "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 03 November 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DEEPAK - 02 November 2023
" With this kind of service I will use KW Lisbon again and will recommend it to others. "
" Pick up by KW from Lisbon Airport very efficient. Picking up the car process was slightly time consuming but still professional. However, the drop in process was super quick , efficient and professional. It was made special by the KW representative Mr Ghouri who was courteous, polite and a great customer service attitude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 02 November 2023
" Sixt were the problem, terrible really. "
" 95 mins to collect. Queues being jumped. No real organisation. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ALBERTO - 02 November 2023
" All good, great price range "
" All good and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BENEDICT - 01 November 2023
" I think auto Europe were just a broker so would have no reason to recommend them or show loyalty to them "
" They were good and efficient "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 01 November 2023
" Auto Europe were efficient but you should not expose your customers to the scams operated by Sixt at Faro. As the reviews on Trust Pilot and Trip Advisor show, Sixt's fraudulent practices are widespread. It does Auto Europe's reputation significant damage to be associated with Sixt "
" We pre-booked a Qashqai or similar and were therefore surprised to be offered an Audi Q2, which has nothing like the same luggage space. We asked for a replacement but had to wait over half an hour before we were offered a Hyundai Tucson, which we accepted. By now, we were pressed for time and needed to reach our next destination, so we were not as careful in inspecting the vehicle as we would have been if we had known what we were to be subjected to on our return--for example, we would have done a video of the entire car. Indeed, we did check the car but were told that some superficial damage we pointed out didn't matter. And neither their operative nor ourselves checked under the car as we have never been required to before. The car was already quite damaged, as can be seen from our paperwork, but on our return we were told we had further damaged the car when we had not. The process took around 20 minutes, delaying our check in. We were treated as though we had taken no care of the car, when the opposite is the truth. We disputed your employee's findings in respect of damage, pointing out to him that there were several notes already on the paperwork relating to, for instance, damage to the front bumper, dented doors and damage to the rear and tailgate. In many years of renting cars we have never been treated in this way. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by ROBERT - 01 November 2023
" easy to use web site "
" A easy hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSEPH - 31 October 2023
" Overall, straight forward and experienced a great customer service. "
" Received a very genuine great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PONTA DELGADA, PT - Reviewed by BRADLEY - 31 October 2023
" Great service 5* "
" Amazing service from start to finish. Highly recommended and the car was 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ILONA - 31 October 2023
" On original booking we had paid different prices for slightly bigger car on one but ended up with the same size if not smaller car for one driver. Also had to wait a long time at the airport to be picked up. Had to phone to get assistance. When they did arrive no car seat was available for the children and told it would be an other 20 mins wait. This split the family up leaving half at the airport "
" Split me and my husband up so we couldn't discuss options. bullied you into paying for extra. Payed to got to Spain on original booking but was told we needed to pay €150 extra to do it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by GEORGE* - 31 October 2023
" Ok. "
" Car was full of dents. We checked oil at pick up and very low, no water in windscreen wash. Also checked tyre pressures as we always do, and they were extremely low. They should give the cars a safety check rather than just clean them for quick turnover. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by JANE VANESSA - 31 October 2023
" Golfcar are usually very quick and efficient but the additional charge is annoying. "
" Still waiting for refund , was advised I need to pay deposit in case of toll charges. I never use the toll road however was still asked to pay . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by NICHOLAS - 30 October 2023
" All very good, car practically new. Good all round rental "
" Pick up was slow, but I think they were busy. Apart from that they were good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LEE - 30 October 2023
" Great value, great service, great staff, massive selection of vehicles "
" Rachel and Raphael made our experience at klass waggon very efficient and easy going. Great professional set up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LEE - 30 October 2023
" Overall excellent! Again, was quite slow collecting the car because of other customer not reading simple instructions "
" I was very impressed and the only problem I could see was customer turning up without the right cards and information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TRACY - 29 October 2023
" Competitive car comparison company. "
" No problems at all - staff clearly explained to me all costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 29 October 2023
" Very good sistem "
" Very useful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by AMARJIT - 29 October 2023
" Great, pick up and drop off both went well. Great vehicle and service, would recommend. "
" Fast, efficient service. Vehicle was in great condition. Absolutely no fuss experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 28 October 2023
" Overall I was quite impressed, hiring a car is always a bit stressful especially when collecting at 01.00 when you can't clearly inspect in darkness even though area was lit but I will say all of the damage already on car was pointed out to me and was on hand held device held by Sixt. "
" Arrived after midnight delayed at take off by storm therefore had to pay additional £40! Ticket machine in office refused to issue tickets so delay there but people coming in behind me managed to do it so I lost my place. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 28 October 2023
" As above, but the return was efficient and the car was fine "
" At the check in the member of staff was very pushy about the insurance, indicating that if I didn't take their insurance then I only had my separate (essentially worthless) insurance. Auto Europe told me that damage or theft above the excess would be covered by Klass Wagen, so the staff member was strongly misleading me "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 28 October 2023
" First class "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 27 October 2023
" Easy to use booking site. Great selection of vehicles. Good booking alternatives "
" Efficient shuttle from/to airport. Nice car. Easy return. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICK - 26 October 2023
" As above, even though I had extra insurance cover from "reduce my excess" this was poo pooed as totally inadequate! "
" Extremely pushy with additional insurance, basically suggesting that they will find scuffs , marks , scratches etc that you will be expected to pay for! Your left with the clear impression that it's BIG risk not to take the extra insurance. Suffice it to say that this almost triples the original hire rate. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTHONY - 26 October 2023
" Hard to decipher the quality of provider from the price "
" Pick up took an extremely long time, with no clear process or order to the transfer from airport to Klass Wagen. Didn't take Amex. Seemed more interested in upselling me the day insurance "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MAFALDA - 26 October 2023
" As above. "
" Nearly always use Goldcar. Long wait at airport for pick up as everyone who didn't have a booking got priority to be served. On collecting the car, there was more damage on it than stated in the documents. Highlighted this and new paperwork received. On exit I noticed only half a tank of petrol. Had to returnto point this out. The staff member wrote on my documents regarding the tank. On drop off at airport on return, very quick...I hilghlighted about the petrol tank and the man said it was sritten incorrectly on the paperwork about only half a tank. He took photos and he assured me that it would be OK. Not the best experience this time round. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by KEITH - 25 October 2023
" Was all good "
" Pick up could have been quicker. Early morning, no one else there, yet it took far too long to sort my son's car and then mine. Walk to hire place not very safe. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 25 October 2023
" Based on AUTO EUROPE's choice of Budget as a partner, I cannot recommend them. "
" Over-charged for items that were not adequately explained or justified. I queried it on the day of vehicle drop-off with the email address provided (uk.budgetcustomercare@abg.com) but this has been ignored. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONNA - 25 October 2023
" We've used Autoeurope for many years and we think you're great. My experience of Heather Reich in your Reservation Support team was superb. Unfortunately some of the suppliers that you use are not so great ... lesson learned that cheapest is not always best. "
" Unfair charges - sharp practice Child seats unsafe and poorly fitted "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by KEVIN - 24 October 2023
" Will use again hassle free booking "
" Nice friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ANDREW - 23 October 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALFREDO JOSE MARTINS - 23 October 2023
" Good service "
" Good service and very friendly staff and good car i "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROGER - 23 October 2023
" See 3 above. "
" Provided car without sat nav, or USB socket told it had both, no map provided, had to insist change of vehicle. Provide car with sat nav USB or map. Expecting first time visitors to city without these not acceptable could be a hazard on the road. Told car could not be changed until I insisted then sorted satisfactorily. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 22 October 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HARRY - 22 October 2023
" Booking system allows easy price comparison. "
" Service not too busy so smoother experience than previously. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BRIAN - 22 October 2023
" Good but for office and price of toll equipment was 5euro more than website "
" There office is full of mosquitoes might be better to use the office in arrival area "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROBERT - 22 October 2023
" I wouldn't rent budget at Lisbon under any circumstances. They kept sending emails to give pre-info including large cost despite ordering no extras. You told me not to accept this. They kept setting up times for calls to discuss but never ringing. As a result I was unable to pick up the car at the budget desk in terminal one, was sent off to another and had to wait an hour and a half. I think this is all some upselling scam and wonderful AutoEurope said to ignore but obviously means you can't use budget here unless you have all day. Come back Herz/Dollar all is forgiven you are so much better "
" Appalling. Kept sending emails to give pre-info including large cost despite no extras. You told me not to accept this. As a result I was unable to pick up the car at the budget desk in terminal one, was sent off to another and had to wait an hour and a half. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by GEOFFREY - 22 October 2023
" A bit more specific detail about where to get the shuttle bus would have been good "
" Charming staff. A bit of a wait to pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MALCOLM - 22 October 2023
" x "
" Could Make the pick up procedure quicker for regular users "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEX - 22 October 2023
" Good online process "
" Quick pick up and like the option to return empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAMRAN - 22 October 2023
" All in all , we paid more than expected and was disappointed "
" When we booked , it was meant to be fully comprehensive , but , we had to pay another £205 at CW , when we arrived at the airport , no one there to meet us , we had to ask airport staff to find the meeting point , waited 30 minutes , and was told by CW driver , he could not take all of us , just the driversw , so we took Uber to CW , waited another 45 minutes to pick up the car . Not good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 22 October 2023
" Entire process went like a dream "
" Friendly and helpful staff, great car at a super price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by SERGIO - 21 October 2023
" Straight forward, easy to pick and and return. "
" Pre-check in system requires the payment of additional insurance. This is unsuitable for those who have already purchased insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by HELDER - 21 October 2023
" Very easy to use, and works all the time. "
" Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 21 October 2023
" good service good price "
" good friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICARDO MIGUEL LINCHO - 19 October 2023
" I will recomend as overall was a good service, but i will mention about the compulsery Via Verde device and extra €100 deposit for it. I supose this will be the safest way for you to make sure the portagens or scutes are paid for if customer pass by them. "
" Had to wait for sometime for the shuttle to pick is up from the Aeroport. Once at the place was fast and staff was friendly. But only at this point we been told that was mandatory to get the Via Verde device activated at a cost of €18.50 and leave a further deposit of €100 in case we use the Via Verde. For me if is mandatory to activate the device for via verde should be included iin all the quotes given. Also after returning the car we had to wait over 30 minutes for the shuttle to drop us to the Aeroport. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SARAH - 19 October 2023
" Pick up instructions from the airport need to be updated as these were incorrect, the desk mentioned doesn't exist and you need to call company "
" 100% Professional, friendly, efficient and amazing value. Car spotless and a stunning drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 19 October 2023
" Very satisfied "
" Very satisfied. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOÃO ANTONIO - 19 October 2023
" I was charged 40 euros at the checkout. I asked the staff member why. He answer it was an "out of hours" charge,. I've been on a que waiting for a long time. They were fully working. This charge is not acceptable as when I book it on Autoeurop's platform, threw Skyscanner, there was no such a charge in Golden's car website...can I have a refund please? "
" I was charged 40 euros at the checkout. I asked the staff member why. He answer it was an "out of hours" charge,. I've been on a que waiting for a long time. They were fully working. This charge is not acceptable as when I book it on Autoeurop's platform, threw Skyscanner, there was no such a charge in Golden's car website...can I have a refund please? "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 7
FARO, PT - Reviewed by KEVIN - 19 October 2023
" None "
" Please refer to my email sent to 'reservations@autoeurope.co.uk' yesterday. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by TIM - 19 October 2023
" I'm always pleased with the service from Auto Europe and have recommended it to others. "
" Smooth operation and helpful staff. Only negative is that long queues can build up for checkout and return at PDG airport. I had a minor issue with the car the next day, and Ilha Verde came out to me straight away and swapped cars: very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 18 October 2023
" Auto europe site was easy to book , but the end result was awful and expensive, and i will look into it "
" on arrival at the klass wagen office i was informed that i had booked a car with NO insurance, after a hour of explanation argument and not fully understanding i had to agree to pay an extra 195 Euros insurance policy. The lady informed me that i had a cheapdeal in the first place.In intend to check my original booking with auto europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 17 October 2023
" Please see above "
" Excellent service. The company offered the most cost effective option. Whilst we had to wait a little while for the shuttle ro arrive and collect us from the airport, the driver was friendly and couldn't do enough for us. The co7nter staff were professional, and the vehicle we were given was a significant upgrade on what we ordered. Deposits were paid back into our account within 48 hours and on the whole the organisation provided fabulous value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 17 October 2023
" This is my third booking this year with Thrifty and it will not be my last. "
" Excellent service from Thrifty / Hertz.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 17 October 2023
" Straightforward simple easy "
" Good experience not first time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAEME - 17 October 2023
" great prices and selection of vehicles and hire companies "
" very easy and quick pickup process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 16 October 2023
" Apart from the comment above, all went well. "
" Despite being in possession of your booking confirmation voucher, Geurin staff at Faro Airport were unable to trace my booking which caused a delay to the check-in process. They did manage to sort out the situation reasonably quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 16 October 2023
" no longer an 'in airport' desk at Faro, but a bit of a walk through an underpass to all the car hire cabins. "
" polite and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LAUREN - 16 October 2023
" Overall good, as stated above - needs to be clearer what the insurance covers etc "
" Van too small for collection, and even though we were waiting first we got told to wait for the next mini van which was irritating. Very long queue at the collection depot - waited over an hour and nearly got queue jumped by the 2 ticket system (this part could be much better!) Also felt pressure to take the extra insurance which was double the cost that we paid for the rental in the first place - needs to be clearer what AutoEurope / Klass Wagen provide. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by KENNETH - 16 October 2023
" No problems "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANDRA - 15 October 2023
" Ultimately it was disappointing due to the hidden cost of the hire "
" The car was lovely, the staff were friendly. I was very disappointed in the hidden cost of the hire. In the end the hire cost 3 x the advertised price. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by NICHOLAS - 15 October 2023
" See above. "
" We expected the car to be at the airport. It wasn't, and the instructions for meeting the shuttle were poor. Long wait when we returned the car to get back to the airport. My wife accidentally left her purse in the glove compartment of the car with €60 in it. We have written to Turisprime asking them for the purse but they have not responded. The car was fine. The counter staff were efficient but not friendly. Shuttle drivers were nice. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by ORLANDO - 14 October 2023
" Overall their customer service sucks "
" Poor. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARTIN - 14 October 2023
" Will comment when 100.00 euros received! "
" Waiting for the refund of 100.00euros Deducted for Motorway tag - which was not used, ,Please chase up! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by COLIN - 13 October 2023
" See above "
" Waiting time to pick up vehicle was longer than we expected. Car was clean but significantly dented and scraped. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by GORDON - 13 October 2023
" Very satisfied "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NIGEL - 13 October 2023
" Easy website to negotiate good rates "
" Good service no complaints this time "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 13 October 2023
" Very impressed had to change collection time to much later in the day as my airline chnaged the flight times, very pleased to get £40 refunded. "
" Vehicle collection was made more difficult by the lady processing the paperwork, she told me to make the deposit payment with my card, I waved it over the swipe pad and she then said it may not work but try your pin anyway, so I did and the it didn't go through because the amount was over the contactless limit, so we had to start the whole process from the beginning, I am 100% sure she knew this would happen, and she was been obtuse. Or wasting time as a few more people were turning up from the same flight as me?? Not sure a Kia Rio, which was the car she gave me is the same or even similar to a Seat Ibiza. which is what I had ordered and pre paid for. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GAVIN - 13 October 2023
" Car rentals prices at Faro are extortionate compared to other European countries I visit. "
" Guerin, a company I have used on many occasion, is one of the better car rental companies based at Faro Airport. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by ANTHONY - 13 October 2023
" Windscreen wipers were faulty which meant having to drive across Algarve to have them fixed "
" Awaiting to see how long before tollfare deposit is returned "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by SUSAN - 13 October 2023
" It spoilt my holiday I could not bear the thought of driving to planned trip in the heat. I took a taxi rather than drive the car. "
" Did not get car I booked or something similar. No A/C which in 30+ degrees was unbearable and I only booked and paid this much for A/C I could have paid less than half for the car I was given through another company. No reply from Guerin when I complained. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FARO, PT - Reviewed by KAREN - 12 October 2023
" Great service thank you. "
" I always use Goldcar in Portugal but it's worth checking vehicle for any damage as this time there were some scuffs and dents which were not recorded at time of pick up. Staff were very helpful and recorded these right away before we drove off - we took pictures too. Great service thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIDA - 12 October 2023
" Not impressed at all "
" The initial car offered had no fuel in the tank and needed refueling before it could be driven. I rejected this and demanded another car with fuel in the tank. Upon return I was told no fees due or outstanding and then find a month later that £16 has been taken with no explanation "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by THOMAS - 12 October 2023
" Good service, drop at airport entrance would help "
" Need to drop at airport entrance ,not car park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KEITH - 11 October 2023
" Good service from auto Europe as usual "
" Car struggled on long sweeping motorways between Porto and Douro region. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by RYAN - 11 October 2023
" Hidden costs not acceptable "
" Hidden cost of a pick up fee for out of hours not clear in the price even though I'd stated the pick up time, would have selected another car if I'd known about it. Staff were rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHELE - 11 October 2023
" overall fine once had got to office "
" all good except for pick up, nobody in arrivals, 2 calls to yourselves, eventually walked to pick up point after having to ask where it was, not great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SAU HIM - 11 October 2023
" Please refer item 3 above "
" Our trip in Portugal has not been satisfactory. During the 8 days rental period, the car broke down twice resulting loss of use for 2 days causing great inconvenience to the family. There were dubious charge for payments after the trip too. Please provide an email return so that I could elaborate with supporting documents. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by JOHN - 09 October 2023
" Absolutely no problems "
" Perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 09 October 2023
" Not good due to more money taken out of my credit card without my permission. "
" SixT have taken money from my credit card without telling me. I was told the car was ok and there would be zero to pay. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by PAT - 09 October 2023
" I look forward to your response to my experience of hiring through you "
" Complete con of a car hire company Despite paying for insurance through you they kept telling myself & the 2 others in my group who also hired cars through you. That we must buy their insurance at 108 euros for a 4day hire. 2 of us refused but unfortunately one driver paid the extra for their car Disgraceful & they did this to numerous others whilst we were in the office We had to wait in a que of over 20 people for the single minibus at the airport - with only 7 seats took 25 minutes each trip I managed to get a single seat on the 3rd time the minibus came around A wait of we'll over an hour Then the waiting at the pick up office Again over an hour whilst they pressurised each customer to buy their insurance- despite most having already purchased insurance I will never hire from these gangsters again & unlikely use auto Europe following this experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by EMILY - 09 October 2023
" Very helpful staff from Auto Europe and a great service! Thanks "
" Overall I was very happy with the service and with the staff we dealt with. One thing I feel could have been better communicated or made more obvious before arrival was the pick up point for the shuttle to the airport, perhaps listed on the voucher we received. We arrived fairly late and this information was not the easiest to find when tired and a bit stressed, so perhaps to have had the pick up point (P4 in the carpark) somewhere very easy to see would have made that part of the experience a bit easier. When dropping off the car, it was not made clear where to go once we had arrived or where to leave the car - again, this could be something that would be useful to have communicated clearly when picking up the car - pointing out the separate office and where to park the car. Otherwise staff were incredibly friendly, knowledgeable and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHARLES - 09 October 2023
" Excellent experience. "
" It was above expectations. Staff were very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 08 October 2023
" very pleased indeed .whould defonatly use this company again "
" very easy to book and the car ws exactly what i orderd i was very pleased indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ISABEL - 08 October 2023
" Great service "
" I had a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KATHRYN - 08 October 2023
" I would have expected that they would have checked the tyres, but I will definitely do it myself on collecting in future. "
" The front two tyres were illegal. We only noticed on our last day the the canvas was showing through on the inside edges of both tyres. We pointed this out when we returned the car, but we were very lucky they hadn't caused an accident! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VILAMOURA, PT - Reviewed by RONALD - 08 October 2023
" Just a nice experience from start to finish especially the young lady who we dealt with very professional from start to finish "
" Car could have been cleaner but I think the car had just been returned so not complaining "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JONATHAN - 07 October 2023
" Brilliant service "
" Excellent vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANICE - 07 October 2023
" I like auto Europe and usually have no issue with the car hire but if children are involved especially a 5 month old then prioritise them or move a seat out for Mum! They did offer a bottle of water once. Not impressed with Gold at pick up service at all "
" We had to wait for 50mins outside with a baby the only seats inside where it was hot. No seats outside. Baby started to cry but nothing speeded the excruciating slow pace. Even the fast track collect system wasn't working so those folk "queue jumped" everyone else. Apparently it was a computer problem but that was only at the desk with no apology given. The man who showed us the car had no idea how to fit a seat belt secured infant seat and initially fitted it front facing then rear facing after I explained that infant seats never face forward, but the seat belt was over where the baby was. I sent him off to get someone who knew but he came back and said to scan the QR code and do it ourselves! He took longer checking the car for scratches than the seat! The car itself was fine as was the hand back which was so smooth as to be a different company. It's a shame that pick up was so dire as I would be very reluctant to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROBERT - 07 October 2023
" Not the best experience. Didn't like having to put up a large charge on my credit card upfront. Long wait at airport to get the car. Not enough staff on duty. "
" A tired high mileage car with no power. It was clean. Had an issue with a mismatch on existing damage but that was eventually resolved. Pressured into buying the insurance cover at the desk,. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by MATTHEW - 07 October 2023
" The worst car hire experience possible. "
" Worst car hire experience of my life. Scammers. Lots of additional charges. Didn't give us the option to pay in local currency so we had huge fees to pay. Awful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PETER - 07 October 2023
" Auto Europe excellent as usual. Have used the company many many times with great service and prices always. Highly recommended. "
" Very high deposit (1900 Euro) and Toll deposit (100Euro) Pushy pickup staff trying far too hard to sell extra insurance at ridiculous extra cost. Damage charges super high (500 euro per mark) plus rental for time car is away being repaired. No breakdown cover unless extra insurance purchased. Car itself was very good but was nearly empty of fuel on pickup. Drop off staff were very good. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 07 October 2023
" I've always used Auto Europe and find them very competitive and their site is easy to navigate. "
" When I arrived at the airport it was not clear where I had to get the transfer bus to the depot, and the bus they use is a mini bus so had to wait my turn which was almost an hour. When I got to the depot there was a large group of people already waiting to pick up their car, I waited over an hour and a half before getting my car. Drop of on the other hand was quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by G ANTHONY - 06 October 2023
" See above "
" Fast and relatively friendly service . Car was clean and well presented ! Was shown existing marks on an I Pad in the office which I would have preferred to have been shown outside in person ! But that's my only issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by V A - 06 October 2023
" All good "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 06 October 2023
" See above. "
" At best the upsell at collection was inaccurate and at worst misleading. Europcar are a poor front for your service. I will avoid whenever possible in the future. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANDREW - 05 October 2023
" All as expected "
" Counter staff on collection excellent . Pick up no paperwork to confirm vehicle status for return . Upon return handler very good and advised all ok with car return . Then received a bill of 65€ for fuel when mileage meter showed more left in tank than at collection "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PORTO, PT - Reviewed by SIMON - 05 October 2023
" I am disappointed that Auto Europe have not had the courtesy to respond to the email I sent them on 28 Sept about my issue. "
" I want to make a complaint regarding my booking regarding what I see as a hidden charge which I feel I should have been notified of up front. When I picked up the car I was told that I had to use their automatic toll service and pay an additional €2+ a day and told I could not pay for tolls as and when I used them which I find strange and a bit sneaky. Would appreciate an explanation of why I was not notified of this in advance because as a % of my rental price it's quite a significant charge. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JULIE - 04 October 2023
" All very easy to book, but still unclear as to what insurance I had as I had gone through a 3rd party for the reservation. "
" Very efficient and professional service. Car was perfect for my journey and enjoyed driving it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 04 October 2023
" Auto Europe provided a range of options with competitive quotes. Simple booking system - will continue to use. "
" Overall very good. Tried to sell an upgrade but similar vehicle, the only "extras" were a slight bigger engine and automatic but would have been double the price. Difficult to assess all the scratches & dents in a dimly lit garage at pick up but no issues at drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by DOUGLAS - 04 October 2023
" Very good "
" Very good friendly and efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARETH - 04 October 2023
" Very pleasant experience. No hassle good car no problems. "
" Now knowing the location and distance from Faro airport I shall definitely use auto Europe again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 03 October 2023
" Excellent all round "
" Excellent experience from collection to return Would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 03 October 2023
" Hassle free experience exactly what you want on holiday. "
" All good easy pick up and drop process. The only negative comment I have is that the drop off could have been better sign posted at Lisbon airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALISTAIR - 03 October 2023
" I have hired cars multiple times using auto europe. And never had a problem but in my opinion there is something extremely dodgy about klasswagen. When I contacted autoeurope they said they would give me a full refund but after 24 days I am still waiting "
" Auto Europe should remove these guys from their list. Firstly they tried to tell me I couldn't drive the car with only cdm and I would have to buy additional insurance. When I challenged this and pointed out that my contract says my credit card would be used to cover excess they got very defensive and said I didn't understand. When I pointed out I hire cars all the time in Portugal they accused me of getting aggressive and refused to give me a car. When I refused to leave till I got a car or a refund they threatened me with the police when I said get the police the backed down and claimed they had processed a refund to autoeurope and couldn't now give me a car I was therefore forced to get a taxi to my accommodation as autoeurope were not answering my call "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RICHARD - 03 October 2023
" no "
" No "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FEYAZ - 03 October 2023
" Great. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRUCE - 03 October 2023
" Overall very good "
" Very pleasant staff for pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 03 October 2023
" I shall be looking out for Autoeurope on my next European car hire. Overall, good job "
" Not so easy to find the shuttle bus at Faro Airport. Clear instructions as to where to wait for it were missing. However the office was still open and no problems even though we were a few minutes later than the office closing time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 02 October 2023
" Main comment is as per 3 above "
" My main comment is that the additional package insurance that is taken out with Auto Europe on booking does not appear to be included in the package with the rental company on delivery. Can I assume that the cover is there should it be needed ? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by TOM - 02 October 2023
" Auto Europe always provide competitive prices and and are very helpful. "
" Car had some body damage not marked on the agreement, luckily I picked it up before leaving (it was difficult to see the damage in sunlight) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by DAVID - 01 October 2023
" Easy to book. Good deal identified. "
" Good cars. Friendly and efficient service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 01 October 2023
" Autoeurope has an easy online booking interface and it is easy to modify or change the booking. "
" Staff very helpful and services as fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 30 September 2023
" Only Gold Car see end to have these queues it was a nightmare "
" Waiting an hour in a line to speak to counter staff is unacceptable and this is an ongoing issue as the office had clear queuing process and protocols in place. It was hot with no shelter or seating available "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by CHARLES - 30 September 2023
" Excellent service let down by the car hire provider "
" Defective tyre on collection - not spotted by me in dark car park but fortunately captured on the photographs I took at the time, otherwise I could have been accused of causing the defect and charged. Drop off at airport - insuffcient parking spaces in the allocated car park so I had to leave it in the bay of another hire company which apprently caused all sorts of aggravation. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
FARO, PT - Reviewed by PETER - 29 September 2023
" Very efficient and reasonably priced as usual. "
" Everything was very professional. Good communication in English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HARVEY - 29 September 2023
" Having the large charges on your credit card (for damage, petrol, tolls and toll device) is always worrying. Hopefully they will all be refunded. "
" Reasonable car, reasonable price. Pick up queue too long (and this was lunch time on a September Tuesday) they need more desk staff. Drop off good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 29 September 2023
" a good experience "
" Very good service compared to similar renters , the car was in vg condition "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 29 September 2023
" Great value for money, and a very smooth, seamless experience from Auto Europe and Goldcar. My next cars are already booked, thank you! "
" I fully appreciate that I had a * very * cheap deal price, however the car I received had driven 70,000kms and had damage to every single panel, including the roof. The car drove well, but the body work was in very poor condition. The interior was fine, and the car was clean. Hence 5 for overall condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANNE - 28 September 2023
" see above "
" Service and experience could be improved by adopting the fuel full to full, this would be much easier than the same level on rental. Very difficult to judge how much fuel to put in the car - always too much from mem. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 28 September 2023
" Straightforward "
" Pick up was good though some confusion over excess and what insurance cover we had , supposedly new vehicle had a lot of scuffs and scratches not all of which were on photos and severity of some more than indicated , staff seemed unwilling to capture more and upgrade level of existing ones . Drop off was poor no staff to take vehicle, staff unwilling to review and sign off return . Invoice received in Portuguese and indicates charges I have no idea what these are for , Vehicle was returned with full tank and no additional damage "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by CHRISTOPHER - 28 September 2023
" I am unhappy with the extra charges, for the fuel and I should be given the option not to have to pay for the motorway transponder. "
" The attitude of the assistant was surly . I do not agree with having to pay for a motorway transponder which I was not going to use. I felt overcharged for the fuel. I had 3 warning lights on the dashboard which I reported and was told to ignore! "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CESAR - 27 September 2023
" Very good experience Very happy with the car "
" Very well attended friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAQUIM - 27 September 2023
" Have hired through Auto Europe various times. Found that ZE GOLDCAR tries to charge for things you don't need or want. They are cheaper for a reason. Not as professional as companies like Sixt or Avis. Will think twice about hiring with them again, unless price is a big difference. "
" Was charged €5.80 for hire of toll device even though I didn't ask for it or use it! Was expecting €150 block on my credit card. Ended up being €285!? Apparently €135 for petrol deposit for a car that is €80 to fill up. 3 days later and credit card still not unblocked. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 27 September 2023
" This insurance issue is rife in your industry. A complete scam. If you don't take out the insurance you get a brand new vehicle. If you do, you get something covered in dents. Being charged £400 for a couple of weeks insurance is ridiculous. "
" Demanded a credit card deposit to allow me to take the car using the insurance I had taken out with autoeurope, but their machine would not accept my card ( same with the guy next to me at the counter) so was forced to buy their insurance, more than double the cost of the car. Complete ripoff. The car also had a faulty fuel cap release and the wiper fluid was empty. Also I had booked a Tiguan but their something similar was little Renault, not similar at all. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by RICHARD - 27 September 2023
" Efficient,didn't try to sell extras when I said I didn't want any except for transponder which I needed Pick up at airport was quick and without undue delay as was rerun process "
" Good experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by DANIEL - 27 September 2023
" Selected a car pick up directly from airport, only found out in arrival that I would need a shuttle to the car hire company. "
" Initial check in very good. Had issue with flat tyre and charged extortionate amount off fees when dropping off. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 27 September 2023
" Good value and simple to book "
" Great experience from start to finish. Pre checkin meant that pick up was 5 minutes. Car was clean and as described. Drop off efficient with no hours of looking for any minor thing to claim. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDWARD - 27 September 2023
" All in all not a bad experience. The airport access to the rental site was a nightmare !! "
" Except for the type of car ordered not being available, the process was fairly faultless. The staff did offer a free full tank of fuel as compensation for the smaller car given. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 27 September 2023
" As at point 3. "
" Automated registration on arrival was swiftest car hire experience to date. And helpful staff on hand to assist the technophobe!!! Drop Off was equally as efficient... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 26 September 2023
" very competitive rates and easy pick up and drop off process "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 26 September 2023
" Your end of the deal was okay but the Goldstar experience left a lot to be desired. I have held off complaining to them until I am sure I have my deposit back! "
" Check-in and collection of the car took about 2 hours. We didn't get to our apartment until after 2 am. I was aware of the deposit to be paid but they tried to sell me an additional insurance. It was ridiculously overpriced and he kept on trying to get me to take it out. After the long wait I was getting very irritated. We only used the vehicle to get us across to Lagos. We didn't use it again until the following Thursday as the weather wasn't so good. After a short drive the pressure low light came on for one of the tyres. I stopped and did a visual check. There wasn't an obvious puncture so I restarted to get to a garage. Shortly afterwards 3 other warning lights came on. I got to the nearest town and called recovery. It took 90 minutes to get to us and they provided a taxi to get us back to Faro. This wasn't at all convenient as we were at the other end of the Algarve. Once there they handled it pretty well and gave us a minor upgrade. I then had to drive back to Lagos. It wasted around 6 hours in all and ruined our evening, getting back to the apartment at around 9 pm. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by ANTONY - 26 September 2023
" Makes it easy to get the best prices and ammend last minute if plans change. "
" Easy collection system via Hurtz. No problems with the car aart from My only concern was that the automatic toll billing divice had been placed in the glove box and did not beep when we went through the first gantry. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID - 26 September 2023
" Budget are acting on your behalf the experience above says it all and if Autocars do not action a complaint and get compensation I will not be using them again and telling other people of my terrible experience. "
" 1. I received multiple emails from budget requesting I save time by entering all details on line before coming to pock my pre booked vehicle up. Unfortunately it kept automatically adding extras that I did not require. 2. I went out of my way and visited Budget office on Sunday to tell them of the issue although I wasn't due to pick up my car until 10am Monday but it was closed although other car hire offices I.e. sixt were open whom could have given me a better deal also! 3. I arrived at 10am on Monday there was a long queue of other people awaiting outside to get or hire their vehicles but only one member of staff!!! I waited for an hour and a half eventually getting seen by 11.30am. 4. I dropped off my vehicle a day earlier at 4pm I asked for paperwork but was told that I would receive an email confirming the vehicle was returned full and in good order. I am still awaiting the email even after me sending them an email requesting said email. 5. I have wasted multiple hours of my hard earned holiday with the above issues I request Auto cars look at compensating me for such a terrible service from Madeira Budget Car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 25 September 2023
" No problems... happy with service. "
" Had to wait 2 hours to pick up car after 3 planes landed in quick succession.... Nearly all car hire customers seemed to be using sixt... Hardly any customers at other car hire companies... Other than the lengthy wait I was fairly pleased with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MELVYN - 25 September 2023
" Easy to operate site but now wary about car hire companies! "
" At drop off they said they didn't need to examine the vehicle but are now trying to say we had an accident when we definitely did not and are taking money from my card!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 24 September 2023
" overall very good "
" Further from airport than expected "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANGELA - 24 September 2023
" Always a good experience with auto Europe "
" Lovely car. Great service the only concern would be the waiting to be collected and returned to/from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 24 September 2023
" Booking with Auto Europe was simple and good value, until dealing with Goldcar. "
" The lady on reception was very pushy about selling upgrades and also told us the insurance we taken out with Auto Europe was of no use. Convincing enough to cost me considerably more money on their all cover insurance. Have still not received my deposit back on the credit card yet either. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 23 September 2023
" Easy and simple with on waiting "
" Having provided all the information upfront it was easy and simple to pick up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 23 September 2023
" Problem with insurance "
" We were charged again for fully comprehensive and toll charges again as I thought we had already paid for both but told we were not covered and charged 321 euros "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANDREW - 22 September 2023
" Frustration with the situation. Otherwise all aspects of the Auto Europe and Guerin experiences were very satisfactory "
" All was good until we dropped the car off to be told that the right rear wheel trim was damaged. I do not believe I hit the car during the rental but could not explain why it was damaged. Guerin leave the customer to examine the car on pick up rather than jointly agree it. To agree it would avoid similar situations occurring. I have had to pay over £100 from my excess for the damage caused. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by RAYMOND - 22 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GAVIN - 22 September 2023
" Instructions upon arrival at faro airport weren't very clear, final charges are excessive with no final invoice provided to explain what the charges are for "
" Excessive charges with no invoice provided to explain what they are for "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIVE - 22 September 2023
" The car was in excellent condition, clean and very comfortable. We were very happy with the efficiency of the drop off and will certainly use your services again in future. "
" We found the booking to be easy, quick and efficient. We were pleased with the location of the pick up point at the airport. The service desk was well run and extremely quick at sorting out the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARLA - 21 September 2023
" Usually I use Auto Europe for my car rental, never had a problem, this time I used travelsupermarket that put the rental through to you it was cheaper but the car was a nightmare, never again "
" I have been renting cars a few times a year for the last 25 years, I used Goldcar a few times before, but this was the last time I've rented a car from Goldcar, the counter staff at the pick up point was very rude, he charged me €40 for 20 minutes delay, the hold on my card for petrol was €123 and usually is €73, the vehicle was not fit for purpose I had 3 cars over the rental period, the first two had warning lights on the dashbord the last one was ok. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JAMES - 21 September 2023
" All very good "
" Very good. A bit pushy on the excess insurance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by WILLIAM - 20 September 2023
" AE always helpful and quick to answer the phone. "
" On arrival, confusion with "Drive on" name and Orange "Drive on holidays" vans; even the driver said it wasn't the same, which it was! Difficult to find return depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 20 September 2023
" Don't know hos to get my money back "
" Was very happy with car. I have noticed on my credit card today that I have been charged again for the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE CARLOS - 19 September 2023
" Auto Europe gives good prices too bad they wirk with lousy companies like Goldcar. "
" Iet again I was left outside the Airport not being picked up and Goldcar facilitirs closed. Waited all night at the airport to collect the car in the mornig. Pick up serviced failed as Goldcar van drove through not stopping. Similar situation happened a year ago and I still havent been refunded. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOSE - 19 September 2023
" satisfied "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 September 2023
" no omment "
" Staff were efficient and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUIS - 19 September 2023
" No comment "
" Hi very upset with the service of centauro, my car broke down on the highway on my 2nd day of the trip at 2.30pm I only got picked up and got a new car at 8.30pm I was 6h on the side of the road with 30 degrees no water nothing and I ask what could be done and they nothing just apologised. I paid a lot of money and also left deposit witch the petrol deposit would take 10 days to come back to my account. Is unreal this type of service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JASON - 19 September 2023
" As always auto Europe offers great value and subsequent great service by their chosen car rental companies . "
" As always auto Europe offers great value and subsequent great service by their chosen car rental companies . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PAUL - 19 September 2023
" Car was good to drive , but pick up experience was the worst I have ever experienced in my life. Lots of other people also complaining at the desk too due to 3 hour wait times to pick up car. Girl at the desk said that they did not have enough cars or at least return cars were being cleaned and sent out immediately hence no held car stock , basically long wait for old car return, clean and eventual pick up. Not the counter girls fault , she was great in handling the queue of dissatisfied clients. Problem was with back end supply and turn around of vehicles causing huge delays. Fix that and I'm happy again and may return !!! "
" 3 hours wait to pick up car, car was damaged, 30 mins queue to get into the returns garage to return the car ! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MARTIN - 19 September 2023
" Auto Europe is my go to car hire agent "
" Arrived for pick up to find over twenty other people waiting. Just under 2 hours before I checked out with the car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 18 September 2023
" Best rates. Super easy. No waiting at the airport. Brand new car. "
" Super friendly staff. Helped me when I got stuck with the rental process onsite. no waiting! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 18 September 2023
" Straightforwardp "
" Everything at the Hertz/Dollar desk went smoothly - one of the best car hire experiences I have had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEFFREY - 18 September 2023
" You stated on the contract that the rep from centuaro would meet us in arrivals at the airport....that wasn't the case, which caused some problems. "
" There was damage to vehicle not highlighted on the form. They stated the fuel tank was full...it wasn't. I had to take pictures and email head office. However there was no arguments when I returned the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by MARK - 18 September 2023
" Everything good except for collection of car. "
" 2 hour wait for car collection is unacceptable. I would not recommend Porto city Hertz or Thrifty to anyone. Unbelievably poor!!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROY - 18 September 2023
" The whole process of selecting, booking, collecting and returning the vehicle was easy, and would not hesitate to use this service again. "
" Staff at both pick-up and return were very helpful and explained details carefully and very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WAYNE - 18 September 2023
" Counter staff always trying high pressure to up sell to their extra insurance, Uber when you're fully covered when booking. Not required, "
" First car offered was refused. Cracked alloy wheel spoke, side mirror hanging off, wreck of a car, But the staff didn't hesitate to swap it as it was unsafe. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by AARON - 17 September 2023
" Fine as expected. I hate car hire companies. "
" Once again, extra fees are to be expected. My "zero excess" hire excluded tires and glass, part of the whole reason I opted for zero excess. Extra cost! "Insurance" for car hire is a complete scam. Oh well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 17 September 2023
" Very, very disappointed in the 1 hour 10 mins delay queueing to pick up pre booked rental vehicle. Arrived at desk at 9;50PM finally served at 11:00 PM. As a frequent commuter to FARO and previous Sixth customer I have never had such a horrendous delay "
" See below "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 September 2023
" Would certainly recommend. "
" First class service.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN PAUL - 17 September 2023
" Would use them again "
" Very good. Friendly helpful staff. Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ROBERT - 16 September 2023
" Overall a very good experience "
" Good company to deal with highly recommended great car well valeted and very good price your women we felt with went above and beyond to help even arranged for a taxi when we dropped of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 16 September 2023
" Great service and collection and drop off was very easy. Just need better instructions on where to meet for the pick up "
" Great service. Only comment could be the arrival destination isn't as clear as it could be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 16 September 2023
" Very efficient booking process , providing excellent choice. "
" Very efficient and value for money service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAMES - 16 September 2023
" Very pleased with the staff member who dealt with me! "
" Very quick now! Queuing system much better at Lisbon airport!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 16 September 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SOUAD - 15 September 2023
" Very positive experience throughout "
" Very good experience with Berent. Easy and smooth process throughout our rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KELLY - 15 September 2023
" Perfect! All the important information for the client was clear and directly "
" It was amazing! This place very clean the staff was very professional. I can highly recommend them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 15 September 2023
" Same as above "
" Counter staff at pick up were friendly and efficient Price of the vehicle was very good Car was not fully cleaned before handover The policy to not provide 24 hour recovery when not taking the excess cover is a bit strange (obvious sales trick to take the enhanced insurance cover, which is very expensive) There was a 15/20 minute wait for return of the vehicle. This is due to the absence of any counter staff at the returns desk. This isn't really acceptable considering drop off at an airport location with flights to catch. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LISBON, PT - Reviewed by LAURA - 15 September 2023
" Disappointed is an understatement! "
" Absolutely awful. The car was an absolute mess inside and out, the treads on the tyres were extremely low and it was even missing a wheel arch. Then they charged me for petrol and repairs that were not my responsibility and had been agreed that this was the case during drop off. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by LASZLO - 14 September 2023
" Don't trust this company. "
" xxx "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by KIERNAN - 14 September 2023
" The staff were pleasant and it was a quick turnaround both times "
" We were late and it was a very quick process no bother The car had a dent but its a hire car i suppose "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by ANDREW - 14 September 2023
" We have used Auto Europe for many years now and found the whole experience to be totally reliable and efficient with a good choice of car categories through well recognised suppliers. Would recommend to friends and family "
" Really disappointed to be pressured into upgrading both the car and the insurance on collection on the basis that the car we had booked wasnt suitable for travelling around Madeira. Agent tried to offer us 2 higher power options (Fiat 500 and Renault Magane) for 25 euros extra per day along with insurance upgrade. We declined both options and in fact the Renault Clio we had booked was more than suitable. Car condition was ok but had accident damage to the offside rear quarter. Good car otherwise. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ADAM - 13 September 2023
" We paid for full insurance with Autoeurope and once at the Goldcar desk we were told it was worthless and had to take out another expensive insurance policy that was more than twice as much as the car hire. We called Autoeurope to discuss the situation and the member of staff hung up mid conversation. Very poor service and misselling of the policy too. Never again and would recommend anyone else to avoid also. "
" Stressful having to pay extra for the insurance, car was very dirty inside, covered in stains on the seats too, the other option was clearly accident damaged and the bonnet wouldn't close properly due to the catch not lining up could easily flip up at motorway speeds and cause an accident, not the standard we would expect from any hire car business. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DONALD - 12 September 2023
" Generally helpful and good at resolving difficulties. "
" Satisfactory. We had a problem with the first car but that was resolved quickly when we spoke to their main office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES BISPHAM - 12 September 2023
" Excellent company, good cars, efficient process - would use them again. "
" Very efficient and close to airport. Was waiting a long time for the initial collection, but that was more due to the amount of people rather than any issues with Klass Wagen staff . Might be helpful to have more staff working at peak times, if there are a lot of bookings to work through, but other than that it worked very well indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by EMILY - 11 September 2023
" Will depend on whether you can get them to admit they took £300 without any justification and give it back. "
" Booked and paid in UK via your website. Heavy pressure at check-in to pay for Excess Damage Waiver (would have added 25% to hire cost). Been driving for over 30 years with no accidents so chose not to pay this. Returned car in identical condition to how it was rented, with a full tank. More than £300 of deposit was retained without any attempt to explain why. Have photos to prove condition matches that at point we hired it and that it had a full tank of diesel. Tried to contact company on cs@goldcar.com. Not even an acknowledgement of receipt. Just wrong. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by ROSE - 11 September 2023
" Always helpful when I ring - website easy to use easy to modify should you find cheaper or better at a later date Always use this company as consistently good experience with them "
" Very smooth tried to sell further insurance but most do and I know not to as I buy full protection separately. Very polite staff and all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 11 September 2023
" Positive "
" Friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEX - 11 September 2023
" My flight was cancelled due to the ATC issues resulting in us booking onto a flight a day later. I spoke with Auto Europe customer service and explained the situation. The representative said they'd send a message to Centauro and ask if I can pick the car up a day later, saying that this should be resolved quickly. I arrived at Centauro 24 hours after initial pick up time/date and they hadn't received any message from auto Europe and they had released my car due to no show. They said that if you would have contacted them (as I was told that was happening) they would have held onto my car rental. I have lost the ~ £141 initial booking and then had to pay ~€448 to Centauro for another car rental booking upon arrival. Absolutely appalled at the customer service by auto Europe, if you had contacted Centauro as stated I wouldn't be £400 out of pocket! I would like this resolved. "
" Centauro were great when we arrived at Faro. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELYAS - 11 September 2023
" The deposit was not returned promptly and still waiting forbb be it "
" I did not get the car that I booked "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LISBON, PT - Reviewed by LIONEL - 11 September 2023
" Vehicle had transmission issues (automatic clutch) Not an issue during stay as car not used much. Only during multi drop offs around Lisbon did clutch overheat and start to smell. Tangerine have withheld €2500 XS which I shall be claiming via your xs cover provided in rental deals. Please send relevant info to lioneldeeble@hotmail.com "
" Friendly and efficient and initially good value. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
FARO, PT - Reviewed by LIAM - 11 September 2023
" see above "
" Scam company - extremely long queues at the check in desk due to every customer complaining because they forced us to pay an extra EUR215 for their 'insurance' or threatened to hold EUR3,000 on our credit card for 3 months if any damage including a tiny scratch is made on the vehicle. They also did not provide us with the correct size of car we had paid for. We paid for a VW T-Roc and they provided us with an Opal Mokka which has a much smaller boot size and we couldn't fit all of our luggage inside the boot (two large and one small suitcase). It only fit the two large. They insisted it was the same category of car but how can it be? Scam artists "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ROBERT - 11 September 2023
" Auto Europe, excellent. Just very sad that some of these car rental companies try to trick and steal money from people. "
" Goldcar are not a rental car company I would ever recommend. I rented the car for 10 days, the car was returned very clean and they charge me 150 euros cleaning fee. That was 65% of my rental cost. They also claim I damaged the rear passenger seats, despite this being noted on the check-out as an existing damage. A very dishonest company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 11 September 2023
" Overall happy and do appreciate that is was our fault the jacket was left in the vehicle however we do think it could have been handled better. "
" We have rented from Drive on holidays previously and have been satisfied with the Montenegro branch however upon dropping the vehicle back we accidently left an expensive ladies leather jacket in the footwell behind the passenger seat. We contacted them very promptly however they state that it has not been handed in by their staff so we have asked them to check with the next hirer as they said the vehicle went straight back out. We are still waiting for a response to this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by RICHARD - 10 September 2023
" Easy pick up. Good car. Easy drop off "
" Pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CONRAD - 10 September 2023
" Always been happy with AutoEurope. You should seriously consider whether you want to refer customers to OK Mobility "
" Entirely unreasonable wear and tear policy, Poor pick up and collection experience. In 20 + years of renting vehicles this was the worst experience by a very long way. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 10 September 2023
" I have booked again later in September. Nothing more to add. "
" The car was good. My only comment is that you (like other rental agencies) do not provide a map or any directions for the driver. I was not advised how to leave the airport! Also insufficient time was given to examine the car to ensure there was no damage. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ANA RAQUEL LOPES - 10 September 2023
" Very satisfied "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 10 September 2023
" Easy pick up and dropped off, no time lost very professional "
" Straightforward no delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 10 September 2023
" Simple to use, clearer information needed on different deposit/insurance options for each rental company. This caused a lot of stress for some of our fellow customers with small children. "
" The pick up was very organized, the car was just the right size for our needs. What wasn't so good was that we didn't get our deposit back & were told it would be returned "next week". No indication of what day, so will wait and see how long that will take. This wasn't made clear when we collected the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 10 September 2023
" My flight got delayed and they cancelled my rental by 20 minutes. I had to book another car rental for two weeks. They over charged me twice. "
" My flight got delayed and they cancelled my rental by 20 minutes. I had to book another car rental for two weeks. They over charged me twice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PONTA DELGADA, PT - Reviewed by MATTHEW - 08 September 2023
" Ended up booking with Auto Europe as they were the best price we could find for the weeks car hire. It was a bit of a worry as the price was much less than some other sites but we took the chance and it was well worth it. All the information regarding the hire booking came through straight away. Very happy "
" I picked up the car at Sao Miguel Airport in the azores. Clear instructions from service desk in the airport to the car collection staff outside. We got a nearly new Ford focus which was a pleasant surprise. Normally I feel like I'm being rushed when checking over the car but with Guerin, they encouraged me to take time checking over it, told me to take photos of any damage and were very accommodating when we noticed things that they didn't have noted down already. Very satisfied with the experience in this location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 08 September 2023
" Very cheap car rental and great service. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 07 September 2023
" Stressless "
" Great service, good price and a clean safe car - excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 07 September 2023
" Quick and simple as usual. Will always recommend. "
" The staff were both helpful and quick. There was some available to accept the car when we returned it. I always feel uncomfortable about just returning a car with no staff to inspect it. The car had done a lot of miles and as such had a lot of scratches and scuffs, however this did not affect my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 06 September 2023
" Could have been a lot faster "
" Paperwork for car fast . The 25 minute what outside for car not so good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTIAN - 05 September 2023
" I'm happy with the service. "
" Guerin have always been brilliant, friendly, quick to pickup and easy to drop especially when returning out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 05 September 2023
" As above. "
" Value is marked down because of the excessive costs due to me not having a permitted credit card. Yes, it's in the T&Cs but when you're busy and trying to organise loads of stuff for your holiday then things get overlooked. Feel that companies could be a little pragmatic and accommodating about such things - to say that AutoEurope insists on the use of Visa/Mastercard at time of pick-up when you accept AmEx for a car hire payment is a nonsense. Also, when I present the car hire firm with both evidence of pre-purchased excess insurance and that the necessary funds are available on a debit card, I feel that the premise for the security block is somewhat negated and to have to make an additional payment far in excess of the original booking is wholly disproportionate. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by NATASHA - 05 September 2023
" After a tiring flight, staff was welcoming and efficient. This made the process of driving off and reaching hotel much faster and relaxing. Couldn't fault, will continue to rent from Guerin ; ) "
" Experienced staff, fast checkout and no hustle! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 04 September 2023
" Very disappointed that we were not provided with any details regarding how to collect the car from Drivalia. Luckily we managed to flag down the shuttle bus but only after asking other car rental companies. When we eventually arrived at Drivalia, we were told that we should have called them to request a pick-up from the terminal. AutoEurope should have provided these details during the booking confirmation. "
" Drivalia were very efficient and explained everything well when we collected the car. We didn't have to wait too long either at collection or drop off. The car was good value for money. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 04 September 2023
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MICHAEL - 04 September 2023
" Not very happy!!!!!!!! "
" Over price,dirty car and charging crazy price for the toll machine????? Not a good experience with Goldcar. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
FARO, PT - Reviewed by JONATHAN - 03 September 2023
" Whilst your service was fine one of your suppliers let you down but as they are your supplier this has to reflect on you also. "
" I was charged €50 for extra clean because there was sand on the back seat. This would have taken a few minutes extra to hoover. The car was hired in a beach holiday location! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PORTO, PT - Reviewed by LUCIA - 03 September 2023
" . "
" Unfortunately our experience with ok mobility was very negative at pick up. 1st surprise was the deposit amount, much more elevate than the amount expressed on booking details. The explanation for that was that "the prices were reviewed since the day you booked" (which was just 10 days earlier). It meant for us having to call back our bank to raise our credit card limits, waisting precious holiday time. Then there were a bit more than 40 euros for the mandatory toll device, not mentioned on booking. And 250 euros deposit for fuel and toll expenses, also not mentioned on booking. Then final surprise: we've booked the category "volkswagen tiguan or similar". The whole reason we've chosen this company, this category is big enough to fit our 3 child seats. We were given an Seat Arona, much smaller and definitely not compatible with 3 car seats. No other option available, we later learned they don't even have Tiguans on their fleet. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 03 September 2023
" No problems, rented a car for Portugal holiday, fair price and great shuttle service from and to the airport. "
" Good shuttle service from and back to the airport, not too long waiting, decent car, no issues. Remember to wash the car before return if you don't pay the extra for the service. Luckily we checked the details before we returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RIKESH - 02 September 2023
" very friendly staff "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SAM - 01 September 2023
" One of the best car rental experiences I've had. "
" Very efficient service. Quick collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 01 September 2023
" Have rented a few times through AE. Good prices. Never had issues with the Auto Europe prices, platform or information. "
" Everything went well and as planned. No hidden fees or agenda. Had to leave a deposit charge on CC for auto liability as well as for tolls. Still awaiting final tolls calculation (4 days later) but other than that, this was a great experience. Car was good and in great condition. A few previous scratches were well documented. I liked how everything was handled electronically...a well thought out system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VICTOR - 01 September 2023
" The staff are very friendly and helpful explain to me all the details that I needed to know "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRENDAN - 31 August 2023
" when I booked this car you didnt tell me that I would be charged an extra £150 to drop the car off at a different city. I was not happy about this and will ensure I pass on you sneaky way of operating to any "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by UPEN - 31 August 2023
" Happy with the pick and drop off service as well. I was helped by Jose Neto who checked my car and arranged for me to go back to the airport. "
" Very happy with the car. No issues while driving it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PEDRO - 31 August 2023
" I always use Auto Europe for all my car hires. "
" Really pleased - everything was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by DAFYDD - 29 August 2023
" Very efficient "
" All good, no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AZAD - 29 August 2023
" I booked that car from you and I paid for everything including insurance but when I went to pick up my car they charged me extra for them insurance. "
" I was waiting for them to be picked up at the airport they attended after 45 minutes which I suppose to pick my car at the airport. They also extra charged me for insurance. So unprofessional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAMILLA - 29 August 2023
" In all, it was very easy. "
" The staff at Sixt in Faro, were very friendly and helpful. It was all very easy. The car was clean and comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANDRA - 29 August 2023
" I tend to always use auto Europe and will continue to do so as they are very competitive "
" Easy to find, ease of check in which was very efficient and the same on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JESSICA - 29 August 2023
" Hiring through Auto Europe was extremely easy, and I found the best rates through this site, so was very pleased with the service. Unfortunately, Goldcar did not live up to the same standard, but I would use Auto Europe again. "
" Goldcar have charged me for a scratch, which I pointed out on the vehicle upon collection. In general, the car was extremely scratched and not well cleaned upon collection. I have emailed them photographic evidence of the damage present at collection, but their customer service turn around time is extremely slow, and they have not responded to my emails within a week. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 2
FARO, PT - Reviewed by PAUL - 27 August 2023
" As above "
" Upon delivering the car back the drivers side footwell had a small amount of sand in it from my husbands shoes and they charged him £10 as they will have to clean it. He told them to give him the hoover and he would do it himself in seconds - they reimbursed him his £10. It's ridiculous, where is the cut off on extras if you even charge to clean the car. I should hope the car is always cleaned between rentals. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by GASPAR - 27 August 2023
" Good service from car rental "
" No Instructions on paperwork on where to catch mini bus to car rental,or name of company bus "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEMMA - 27 August 2023
" Overall not a good experience. I am surprised they have worked with Klass Wagan who are essentially running a scam. "
" The Klass Wagen representative was rude, aggressive, extremely manipulative and tried to take advantage of the fact we were two young girls hiring a car. He tried to pressure us into getting the extraordinarily expensive Klass Wagen insurance as the insurance that I had purchased through auto europe apparently did not cover small dings etc (which we would be liable for). I explained that it was okay as we have third party insurance for this. He proceeded to get very angry, intimidating and was pushing a card machine at me in an aggressive manner - he tried everything he could to try and distress and confuse me into purchasing their insurance, repeatedly mentioning police reports, and trying to claim that my third party insurance wasn't valid. He got even more angry when I became distressed and phoned my lawyer for advice. He walked away and we could over hear him going through the same process of hassling another customer trying to make him pay for the extra insurance. Extremely unprofessional and threatening environment was made by this individual which I assume is due to the company offering commission for up-selling to their insurance. Avoid this company at all costs - it simple isn't worth it - they are running a sophisticated scheme to take as much money from customers as possible. Regardless of this, the car they provided only had 1/4 of a tank of petrol despite us being told it would have a half tank, and the car itself was in terrible condition - absolutely covered in dents and scratches. Save yourself the hassle and expense and go with a different company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by ANTHONY - 27 August 2023
" Wish people to make sure and double check "
" I have been charged with services that did not ask for and not required and not been told at the time ,only found out on my credit card statement "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANOME - 27 August 2023
" Easy. No issues friendly team "
" Quick, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARCO - 26 August 2023
" Firstly there wasn't information about a car suttle when I rented or arrived. Secondly the car I hired wasn't available so they tried give me a car with damage in a rear passenger door. Then they gave a car it was already hired.After 2:30hrs and a few angry comments they finally decide to give me a car for the same value of the hire. Overall the car great experience with drivalia not satisfied at all "
" Firstly there wasn't information about a car suttle when I rented or arrived. Secondly the car I hired wasn't available so they tried give me a car with damage in a rear passenger door. Then they gave a car it was already hired.After 2:30hrs and a few angry comments they finally decide to give me a car for the same value of the hire. Overall the car great experience with drivalia not satisfied at all. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LISBON, PT - Reviewed by THEA-JANE - 25 August 2023
" Would be excellent if car collection could be speeded up. "
" Quick to complete details at the kiosk but a long wait to pick up the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 23 August 2023
" No problems would happily use again. "
" Efficient staff, no issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 22 August 2023
" Extra insurance option I took was worthless as did not cover the full excess. I ended up having to take further insurance from Klass Wagen for €150. Poor pick up details supplied on voucher. Staff member I called was unable to tell me where to find the shuttle service. "
" Unclear from Voucher where shuttle service departed from at the airport - the manager informed us this was an Auto Europe issue for not supplying the details they provided. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 22 August 2023
" . "
" Helpful pick up staff explained some details about the car that I wouldn't have known - particularly suggesting how the boot storage could be increased to accommodate our luggage. Straight forward drop off - signing off the unchanged good condition of the car and full fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DIANNE - 22 August 2023
" Very good "
" Found it a very positive experience and will definitely book with this company again. The only thing outstanding is we returned the car with a lot more petrol than on collection and we were promised some recompense? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAMES - 22 August 2023
" We were disappointed to find that the collection was via a shuttle when we arrived at Lisbon airport. When booking, the quote indicated the collection would be within the terminal. "
" Centauro were good to deal with. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LISA - 21 August 2023
" The same as above. I actually had shocking customer service from Auto Europe. I actually spoke to someone on the phone and they have yet to bother to get back to me. I expect a full refund for the car since I never got to use it at all. "
" Appalling overall. Car got a puncture on the way from the airport to the place I was staying. I had to wait nearly two hours alone, early hours of the morning. The roadside assistance guy was great but could only put the temporary tyre on and tell me to contact Sixt at Faro airport. Sixt at Faro were closed all weekend and after an hour and a half on Monday 31st July of no joy of ringing various numbers, I spoke to customer service at Auto Europe who said they deal with it. I'm still waiting for them to get back to me. I even followed up with an email. Still nothing. Finally got through to Sixt UK on the Thursday who got in touch with Faro. I was told I couldn't swap the car so I arranged for a tow truck to collect it as it did not feel safe to do a 45 minute drive all the way back to the airport. Later I was told they could swap it in the end I said I'd had a resolution and would stick with it. I had no car for the entire duration of my stay. I'm trying to get a refund but cannot find any way of making a claim or a complaint. Quite honestly, I will never use Auto Europe or Sixt again. Since then, my family who all had bookings have cancelled ahead of their holidays. If you bother to read this I would like someone to contact me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by DHAVAL RAMNIK - 20 August 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 18 August 2023
" Great staff, easy pick up and drop off. Good car and good value. "
" Great staff, easy pick up and drop off. Good car and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by THOMAS - 18 August 2023
" All good with AutoEuropeand the booking. Thanks "
" Good service and car in fair condition, but with lots of marks on it. At collection i was made to feel really uncomfortable and put under pressure to purchase additional insurance over and above the additional insurance I paid for when booking. I found this really unpleasant. Otherwise ok. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEVEN - 18 August 2023
" So easy to use. "
" The car windows looked like they had been cleaned with a dirty floor mop. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JUSTIN - 18 August 2023
" Easy to follow website & booking process. Choice and pricing is usually very good "
" Drop off was the main issue - we were left waiting for the shuttle bus for 20 - 30 mins whereas we watched all the other rental car companies have 2 or 3 shuttles operate during that same time "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 18 August 2023
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROSE - 17 August 2023
" Nice staff, very polite and friendly. The pick up and drop off driver also very nice and helpful. Good car in good condition. Everything went smoothly and I would definitely use them again. "
" Very good, very nice staff. They obviously asked about buying added insurance however did not give it the hard sell which I liked because I have had this many times with other rental companies who push with warnings of huge excess and risk scenarios. The staff at Klass Wagon did not do this and were very nice and complimentary when the car was returned to them in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 16 August 2023
" Have recently started using an online and contactless car hire service, with this experience reminding me why it is such much more efficient and better. "
" Very disappointed to have been charged additional fees at collection particularly a late fee due to our flight being delayed. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by ANNE - 16 August 2023
" Great experience - would definitely use again "
" Yousef, who handled the collection of the vehicle was super efficient & friendly. Made sure we were looked after. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JASON LEE - 16 August 2023
" Easy to use website, great choice of options at a very competitive price! "
" Very helpful staff both when opening the contract in the airport, collecting the vehicle and returning it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 15 August 2023
" Overall an easy process from booking to collection/drop-off. "
" Friendly service and far better than other rental companies I have used. Car was clean and in good condition. Easy collection and drop-off, only a slight delay with transfer back to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 15 August 2023
" See above. "
" The pick up via Herz was a disaster. 1.5 hours waiting for Hertz customers to be served, Firefly were very much second class. When we were served there were no vehicles and we had to wait again although we were upgraded. We were also offered under pressure additional Insurance cover, which we didn't accept. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by RYAN - 15 August 2023
" I would highly recommend using these guys. Service was top notch "
" It was a great pleasure dealing with these guys. Very quick and efficient service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 14 August 2023
" Very easy booking system and able to amend 48 hours before pickup free of charge "
" Approximately 1 hour to pick up the vehicle only one staff member working the counter, other staff chatting away with what looked like friends. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by ADRIAN - 13 August 2023
" See above. "
" Disgusting people at Klasswagon. Poor transfer only option was for 10 year old on lap with it being late 30 degrees. Long wait for bus, followed by 45 minutes more in the blazing heat at the depot. Eventually through and then forced sell of lots of things, made the whole thing very intimidating and felt taken advantage of. Tried to give me a much smaller car than paid for. Got a T Roc eventually (made me and my kids wait longer) which was not big enough to carry luggage. Kids squashed but left after 2 hours of lost holiday by rude, unacceptable people. They blamed things on your company and then said any disagreement I had to take up with you both. You are in business together (broker and provider) yet the customer is the go between according to them. Ruined my holiday, made my partner and kids cry and are not very nice people at all. Poor service (bus and deport). My advice is don't do business ever with these people. I was not alone in these views, others there felt the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by MATTHEW - 13 August 2023
" Great all round experience and best price I could find. "
" All very easy and convenient - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FATOS - 12 August 2023
" I had a survey from Jet2, RyanAir, Stansted airport and American Express. All had 10 out of 10 for their services they provided and ensured my family holiday went as smooth as it could be with no hidden charges. So don't think i gave you guys zero just for fun. What's more disappointing is that Eloise from your reservation team did not even apologise l, but contniued to send me the gold car terms and conditions. Which I only read once I received the voucher. If I knew these extra hidden charges. I would not have went ahead with it. "
" Complete rip off. I made a reservation for a Ford Fiesta through your website and completed the payment process. However, upon arriving at the Gold Car hub, my frustration began to build as I had to wait for almost an hour to pick up the car. The delay was caused by numerous customers complaining and raising their voices about various issues. To my surprise, I was informed that I had to pay an additional fee of €1200 for insurance, even though I had already paid for it online. The staff at the counter claimed that the insurance I had purchased was from a broker and not valid. Furthermore, I was going to be charged €40 as a penalty for being late, although my lateness was a result of the extended waiting time caused by the number of customers expressing their concerns. Additionally, I was asked to pay €150 euros for toll charges and €60 for petrol, in case I forgot to top up before returning the car. As these were not the terms I signed up to upon reservation and payment. I was forced to cancel the reservation due to the extortionate amount I was asked to pay. With almost two hours passed and my two children and wife having to wait. As a last resort we had to take a taxi to hour hotel at 12:30 in the morning. I must emphasize that this level of service is far from what I am used to and is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by DAVID - 10 August 2023
" I shall never use Klass Wagen ever again. "
" DO NOT USE KLASS WAGEN. EVER. As always, I rented a car through AutoEurope with full cover for my own protection. But on collection of the car I was informed that my Credit Card was not suitable and was coerced into also purchasing their 'no risk warranty' - which was more expensive than the original hire. The car came with a device for paying to use the motorway, which I used twice (around €5 each time) - yet they invoiced me for almost €70. If Klass Wagen are your only option, I would recommend a taxi. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by IAN - 09 August 2023
" Overall positive from a company that I hadnt experienced before "
" Good experience, had some self inflicted issues with vehicle which were taking care of efficiently and effectively ... good recovery truck experience and professionally handled issue which is much appreciated "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ISABEL - 09 August 2023
" see above "
" Vehicle had major and dangerous problems with gear box; it was impossible to drive smoothly or safely when approaching a stop. No water in windscreen container, inside windscreen was not clean. Vehicle shuddered when driving. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by DION - 08 August 2023
" Auto Europe are great but I would not use Klass Wagen again. "
" 1. The Shuttle bus pick up was not signposted at the airport 2. We could not reach the contact number to get help - it was fortunate we spotted a shuttle bus and managed to make our way over. 3. The car collection process took over an hour after the shuttle bus arrived. (Kids and Partner had to sit outside on plastic chairs in the heat. 4. Once at the desk there was some severe pressure selling by the consultants to buy further insurance - quoted a further £200 on top of the £150 i had already paid to Auto Europe to remove the threat of them keeping my 2600 Euro reserve on the credit card. I resisted and took my chances as I am very careful. 5. Car was in good condition 6. Return process uneventful 7. No Damage to the car and I have not lost my 2600euro reserved against my Card 8. Ultimately worked out okay but the initial contact was not pleasant "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FLORENTINO - 08 August 2023
" friendly, efficient staff, vehicle met our expectations. Whole process was stress free "
" Please see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANABELA NASCIMENTO - 07 August 2023
" Good experience "
" Nice staff friendly and kind , gentleman was very cheerful. Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by DEAN - 07 August 2023
" As above "
" No spare tyre and so boot just collapsed, added insurance cost were hidden until the helpful people at the airport pointed the actual cost out "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by KENNETH - 07 August 2023
" Awful "
" Complete disaster - need I say more "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MATT - 07 August 2023
" Tainted by failures of Goldcar "
" 2h30mins to fly from London to Lisbon, 2hrs queue for a hire car with 103k on the clock, visible damage, and reeks of cigarette smoke - an unacceptably long wait and unacceptably substandard car "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LISBON, PT - Reviewed by CALIL - 07 August 2023
" Totally disappointed the staff did not pick up from the airport and requested an extra € 70 to pick me up from the airport . I had to book q new car from different company sand still waiting to my refund. "
" Totally disappointed the staff did not pick up from the airport and requested an extra € 70 to pick me up from the airport . I had to book q new car from different company sand still waiting to my refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by IAN - 06 August 2023
" Will definitely book again "
" Great service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 06 August 2023
" Overall a very good experience with Klass Wagon. Thanks to the staff. "
" Great value for money, car was good but no water in washers and rear wiper missing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by WAYNE - 06 August 2023
" Bad experience, they wanted more money for insurance, fuel, all extras 1500 plus euros "
" In the end having spent £100 on the website when went to pick the car up they wanted another £1600 who can pay that so in the end didn't get the car. I paid £99.99 and would like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAIME - 06 August 2023
" Information was misleading. Had to pay an additional amount 6 times more than what we already paid Auto Europe. Should have rather booked straight with Gold car. Really disappointed. "
" The price was a bit high "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by LESLIE - 06 August 2023
" All good apart from pick up. "
" Only issue was we waited at the airport pick up point for what felt a long time with two young lads (3 and 5 years old) in the open (hot!), had to contact by phone to organise collection. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 August 2023
" Have found Auto Europe to be very efficient and easy to deal with and always able to satisfy my requirements. "
" Good experience except for car return when we were charged for a full tank of fuel even though the car fuel tank was full when it was returned. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ALEXANDRA - 06 August 2023
" As above "
" We had to pay for a device to pay the tolls. When I asked if I could pay them any other way I was told no. If I didn't pay for the device and went through any electronic tolls I would be ticked. If it's a mandatory thing why am I being extra charged for it? Also the rental of the device to the provider costs an average of £3 a month. I was charged £15 for one week!!! On arrival they tried to give me a car lower them the car I rented. When I said no, at first they tried to convince me it was a superior car, then told me they had no other cars , then finally found a car within the same range that I had rented. Just felt like I was taken for a fool from the start and had to pay extras that were never mentioned in the rental agreement. Also made to feel uncomfortable as I did not take their insurance. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LISBON, PT - Reviewed by JAMES - 05 August 2023
" Will never use again. Awful company to deal with "
" 2 hour wait to collect the car, no apology - staff unhelpful and rude On return, was charged €60 for a small amount of sand in the boot. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by KATHLEEN - 05 August 2023
" It was not clear from the information we received that the rental car office was off site and we received no information that we had to catch a pick up bus to take us to the office. As a result we were delayed by approximatley an hour "
" Pick up was very slow and we were not happy with the attempt to sell us excess insurance when we had an annual excess policy "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICOLA - 04 August 2023
" Absolutely awful. The agent pretty much told me I was stupid whilst trying to extort further funds from me for items I thought had been included (GPS) and as they would not accept excess bond on debit card, then tried to make me pay additional insurance costs of over twice the rental fee. If it wasn't for Hertz providing a great walk-in experience our holiday would have been ruined. Will only ever book directly with Hertz in future and will urge anyone / everyone I speak with to do the same. "
" Absolutely awful. The agent was rude and unable to fulfil the voucher; told me I should have booked directly not via Auto Europe. I have requested a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ERIC - 04 August 2023
" I would definitely use Auto Europe again. We had no issues and one of the advantages was that I felt that there was some ' security' in that there was somebody back in England who we could contact if we had a problem with Europecar directly or a problem whilst in Europe. "
" I was happy with the overall experience, collecting was easy( everything was organised at their end). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERGIO - 02 August 2023
" Great "
" The fastest and most efficient service for Check-in and check-out. Definitely my favourite rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LEE - 02 August 2023
" Booking etc was easy Never happy that you are sold fully comprehensive insurance at the desk as I expect this as standard overall it was ok apart from the condition of the car "
" Car was awful every owned was either damaged or scratched. Steering had lots of play in it. Near side rear damper had either failed or was about to. I collected the cad pretty much unseen as it was offered as a "upgrade" it was 01:30am dark and I did not really have time to fully check the car "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 02 August 2023
" if you dont take out the extra insurance with them ,they will hammer you Never again "
" they give me the wrong contract and i had to drive back to airport next day to change paperwork, and they said not to fill up the car as it was now free because of the hassle they caused , an invoice has now been taken out off my credit card for refuelling 97.54 and 312.21 for a shimmer on the drivers door panel , which was already on the panel and can only be seen with the sun,shining on it ,i received the car at 23;00 hrs in darkness ,Ripp off Company ,Avoid "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JOSE - 02 August 2023
" DON'T USE - GO DIRECT Travelled to Lisbon airport many times usually pay a bit more to get on site Airport hire to avoid shuttle buses etc which can be a nightmare here expecially during peak times. When I did my online booking with Auto Europe, Centauro came up as an on site hire. They're NOT (see above for problems) it's only when your print the voucher that you find this out, so that's a misrepresantation at time of booking. Won't be using Auto Europe again, couldn't recommend either unless I get my 114 euro "fuel deposit" back which I wasn't told about when booking another misrepresentation. Pay a bit more and go direct, it'll cost the same in the end anyway ! "
" Centauro - AVOID AVOID AVOID - Crooks when we booked Centauro were supposed to be on site at the airport. They're NOT. That's when the problems start. Took me an hour to find their rep and had to wait 40 mins for the single 8 seater shuttle bus to work through a qeue of about 25 people. When we got to the office we waited another hour to be processed. The car was not inspected by Centauro so we were told to take a video/photos of any damage which took another 15 mins, pleased I did. I didnt get a contract at the time because it was emailed to me (took about an hour to arrive). I been charged 114 euros out of an extra 181 Euros fuel "deposit" at the time of the hire not told about when we did the booking. Have taken this up with Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEVE - 02 August 2023
" Having to wait 30 days for my deposit back "
" I was not happy to spend &181 extra because I did not have a credit card "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by ROBIN - 01 August 2023
" Queued for ages to get to car rental shop, queued for over an hour to get to desk. Car was far too small and could only get one suitcase in the boot. No alternatives so we weren't able to hire from them and had to head all the way back to the airport. An absolute joke. Worse ever experience hiring a car. "
" Queued for ages to get to car rental shop, queued for over an hour to get to desk. Car was far too small and could only get one suitcase in the boot. No alternatives so we weren't able to hire from them and had to head all the way back to the airport. An absolute joke. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by WAYNE - 01 August 2023
" Excellent "
" From start to finish very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 01 August 2023
" NA "
" took ages to get the car car too small charged way to much for kids seats which didn't even fit in the car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PORTO, PT - Reviewed by EWAN - 01 August 2023
" You shouldn't be using Tangerine "
" Car was booked for 10am but we waited an hour for it to be ready. We don't speak portugese and counter staff did not speak English. Counter staff tried to sell us £300 policy even though we had bought equivalent in the UK. Counter staff made us pay maximum charge for toll pass even though agreement said cost per day. On return staff tried to find damage on the car although there was none. Worst car hire complany "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 31 July 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIMEE - 31 July 2023
" It wasn't clear from the pick-up instructions that this was a shuttle. It also wasn't clear in the confirmation that the hire company was Klass Wagen - I thought it was Auto Europe and looked for your airport location The shuttle from the airport took a very long time so there was lots of waiting. I wouldn't have booked a car that wasn't located at the airport if I had known. I was also made to pay €50 on collection for the car - more than twice the cost of the rental as a damage waiver. I believed I had added this to my original booking. It ended up being a complete rip-off and my £22 car cost £72. "
" It wasn't clear from the pick-up instructions that this was a shuttle. It also wasn't clear in the confirmation that the hire company was Klass Wagen - I thought it was Auto Europe and looked for your airport location The shuttle from the airport took a very long time so there was lots of waiting. I wouldn't have booked a car that wasn't located at the airport if I had known. I was also made to pay €50 on collection for the car - more than twice the cost of the rental as a damage waiver. I believed I had added this to my original booking. It ended up being a complete rip-off and my £22 car cost £72. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by BRENDAN - 30 July 2023
" I would be reluctant to recommend Centauto given the points raised above. Other members of my party hired from other suppliers and had a very straightforward pick up experience. "
" Experience at pick up was very poor. The queuing system needs to be explained to customers. I waited close on 2 hrs to get processed to pick up the car. The car itself was fine. Not what I thought I was getting but that was a minor issue. The system for the auto tolls was good. Returning the car was so swift. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by OWEN - 30 July 2023
" As above - excellent service "
" Amazing service , lovely staff - nothing was too much trouble - highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by STEPHEN - 29 July 2023
" Everything was fine. "
" Everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by CHARLES - 28 July 2023
" CAME UP WITH A BUG DISCOUNT BETTER THAN COMPETITION PAPERWORK HAD INCORRECT COLLECTION DETAILS "
" THE CARS HAVE BRIGHT SHINY HUBS THAT ARE VERY PRONE TO DAMAGE. THEY WERE VERY QUICK TO CHARGE FULL DAMAGE ON RETURN - EVEN THOUGH DAMAGE WAS IN PLACE BEFORE RENTAL! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by STEVE - 27 July 2023
" Quite frustrating in the end, and more expensive in total than other options (not to mention time waiting at pick up/drop off). "
" I should have read the reviews first. Waited over an hour for our car (at least). Charged an addition £170 for using a visa debit over visa credit card. Had to fill the oil myself on my first journey as the warning light came on 10 mins into the journey. Drop off had to wait 30 mins to be served as the system was down. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FUNCHAL, PT - Reviewed by JAMES - 27 July 2023
" It was not clear during the booking you were an agent. "
" Told we needed to pay an extra €160 for insurance on collection. Not happy. Was told that we should have booked direct and not via an agent. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DON - 27 July 2023
" Good communication throughout, good selection of car choice and competitive pricing "
" Very pleased with the staff, car selection and price, would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 26 July 2023
" See above "
" I paid for a compact SUV, but they insisted I have a ford focus hatchback. This was a smaller car than I planned and made carrying luggage difficult. I would like to be reimbursed as this was not what I paid for "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ANDREW - 25 July 2023
" Easy to use and make the booking, but incomplete pickup arrangements detail on the booking. "
" Generally very good but rather let down by lack of clear communication at the airport for pickup. Otherwise a good experience at a good price "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FEDERICO - 25 July 2023
" very good car, great car condition. Only thing to report is that the car was out of ad blue (fuel-addictive), which I had to pay (30 euros), and I don't think this is correct, as the fuel shoud be 100% at rental, which was absolutely not the case. "
" very good car, great car condition. Only thing to report is that the car was out of ad blue (fuel-addictive), which I had to pay (30 euros), and I don't think this is correct, as the fuel shoud be 100% at rental, which was absolutely not the case. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 25 July 2023
" I was a little disappointed with the car very small for that range of car. Child seat was very expensive. "
" It took a great deal of time to collect the car. And the cost of the child seat was crazy. I could have bought a new one. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by GARY - 24 July 2023
" Good "
" Good this person spent to much time trying to sell extras you close your ears in the end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by EDUARDO - 24 July 2023
" Auto Europe website was ok, though it was a bit unclear where to pick up the car from, as there was no instructions about the dealer being outside of the airport and me needed to wait for a service of theirs to pick me up. I had to call them up on my phone to get instructions about this. Next time it might be better to just get one of the dealers at the airport directly. "
" I was not accepted my credit card because it was not physical. In the terms and conditions it does not state that the card needs to be physical, just that the customer must know the PIN number. The credit card numbers can be introduced in the machine when the magnetic band is not working, so this would have been a possibility. I explained this to the counter staff - he refused. The only solution that was provided (besides not renting the car, which was not an option for me given the time), was to pay the full insurance which I didn't need to as I was already fully covered by my card. I felt extorted to get the full insurance from the company, when there was no need. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 24 July 2023
" Full insurance doesn't cover damage, therefore CRC try sell. "
" Customer service bad,employees looks like customers are asking a favour,on desk,not centric customer company .information about damages concealed, not a good transparency policy. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by JAMES - 24 July 2023
" Great pricing "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALAN - 23 July 2023
" Great website for seeing an overview of best car prices from each of the hire companies. "
" Friendly customer service staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARC - 23 July 2023
" I'll leave comments until i see how Auto-Europe deal with the Sixt overcharge. "
" Understaffed, long queue to pick up (50 mins), pushy sales staff to try to scare you into insuring the excess, didn't respect full to full fuel policy, charged me for a full tank of fuel at pick up and told I had to rent the motorway toll device even though I wasn't going near a motorway. Shocking service. Will be vigorously pursuing a refund for the fuel and toll device hire via Auto Europe tomorrow. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by COLIN - 23 July 2023
" Ok "
" We were held up on pickup as our booking had not been put into the kiosk. It took the attendant sometime to put in our details as he had to phone someone and was constantly being asked questions by other employees. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by STUART - 22 July 2023
" Hopefully the above comment explains my grievance. The car was great but having 2k taken out of my bank account meant I was really nervous every time I got in the car. "
" How was I able to book using American Express with you but not use that with gold car? You need to align with the provider. That was incredibly frustrating and made the pick up very stressfull. It was in the gold car terms and conditions (if I'd bothered to read them all, but who does?) to be fair but I think you should change this anomaly as I would never recommend anyone to use either you or gold car on that basis. I hope this is constructive feedback. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 22 July 2023
" X "
" All good. Easy pick up and staff very helpful. A little confused that they took a card swipe for €83 in case I brought the car back with less than a full fuel tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 21 July 2023
" Kindness Politeness Friendly "
" Kindness Politeness Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 21 July 2023
" I filtered my search on your website to in airport hire companies only however this company was on there and it was a shuttle service! "
" Shuttle back was 45 min wait! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEITH - 21 July 2023
" Over all ok "
" Although we paid for extra insurance in the UK, I was told that wasn't good enough and if I scratched the car we would have to pay a £600 excess so had to take additional insurance out at the counter and because we picked the car up at night. The handover was very difficult as there was no lighting in the car park to see any dents scratches or imperfections on the car before we took it , had to walk round with iPhone torches out and we found scratches that weren't On the log sheet "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MANUEL - 20 July 2023
" Fantastic. "
" Great friendly staff. Keep it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RAYMOND - 19 July 2023
" As above "
" Very easy process. Friendly professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSEPH - 19 July 2023
" Great. Very straight forward. Very friendly, well informed staff. "
" Fantastic. Very well organised organisation with friendly staff. Keep it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEROME - 18 July 2023
" Good value for money rental through Auto Europe and almost bew cars from Centauro. Hidden costs not originally mentioned for fuel and toll deposits which seem to ge con and a struggle to retrieve. "
" Off airport collection with inadequate instructions on pickup arrangements. Heavy sell on additional excess insurance at desk and hidden costs for fuel and toll deposits which was not mentioned in rental contract being sprung at collection desk. Still awaiting refund of toll deposit more than a week after return with all know tolls paid. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 18 July 2023
" When our flight was cancelled we rang Autoeurope and it took ages to get through, the lady was helpful but could not get through to Goldcar so we lost our money - doubt if we will use Autoeurope again! "
" Our flight was cancelled and we arrive a day later than expected but Goldcar refused to provide our car despite this being paid for. This is not my first bad experience with Goldcar but they are basically criminals. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MARK - 18 July 2023
" I feel I was conned because when I was selecting my options I choose 'pick up at airport' to precisely avoid this kind of situation. It was only when I printed out the voucher the night before I noticed one sentence at the very end mentioning a shuttlebus. Your filters are incorrect. This was NOT a pick up at the airport and for that reason I will not use your company again. "
" We had a 3 hour wait to pick up the car. 3 agents with a queue of at least 50 people. It ruined our first day! Then on return we had to wait an hour to be returned to the airport...they were running one shuttlebus and it took 3 trips before we got picked up. Based on our pick up experience we factored in extra time otherwise we probably would have missed our flight. Will never use them again and recommend you remove them from your list of partners. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by BLAIR - 18 July 2023
" Wry east app to use "
" On return it took 45 minutes to check in the car. Large number of returns and only 2 staff checking the vehicles! The staff member all edged there were 2 very small " new" chips on the bodywork which were on the car originally. Don't know if they will charge me for them but the condition and age of the vehicle suggests these are superficial. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by NIALL - 17 July 2023
" see above - short term charges should be communicated before booking. "
" The instructions said there would be someone to greet us at the airport, there was no one. also no one could tell us where to go for the pick up, i.e. in which car park, so it took us over an hour and lots of asking strangers where the Centauro pick up point was, to find the transfer bus. Once we got to the pick up office they charged me 100 for tolls, of which I used less than 5 but I'm still waiting 9 days later for my refund. They also charged me for petrol event though it was returned half full as instructed. The car itself was excellent and after we dropped the car back the transfer was only about 5 minutes. So apart from keeping 70 euros for 7 days and 100 euros for 17 days (so far) it was fine. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by EDWIN - 17 July 2023
" The types of car selected and then offered can be different. They all fall into the same category but interior space can be significantly different. "
" The counter staff were fantastic. Really genuinely helpful. However the car on the voucher was a ford focus and we got a Renault Captur, not the same size of car at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 16 July 2023
" G "
" Car was not full of fuel on collection. Only noticed when I was 1km away from the collection at my hotel. Tank was only 3/4 full. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JULIET - 16 July 2023
" Amazing value for money! "
" It took about 40 mins from dropping off the car to the shuttle dropping as at the airport terminal which seemed a bit too long "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by PHIL - 16 July 2023
" Disappointing "
" Worse condition car we have ever had from Goldcar "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by JOHN - 16 July 2023
" Excellent "
" Absolutely first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRAHAM - 15 July 2023
" Seamless experience from Auto Europe, with clear guidance - would use again. "
" Overall happy experience. The rear tyre developed a loss of air on day 3 however this was resolved easily enough by visiting a petrol station. My one gripe was that I did not receive an invoice upon returning the vehicle to show the breakdown of the charges applied (e.g. tolls). The amount was nominal (c€33) but I was advised I would receive an email so to not was less than ideal. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by WOJCIECH - 14 July 2023
" Absolutely no problems, everything went exactly as described and expected. "
" The best car hire company I have used ever. Very friendly people (special thanks to Daniela and Sandra, Daniela had introduced the brand new VW Taigo, she was patient and professional, Sandra made my car return a very smooth and great experience - my deposit was returned immediately, the whole process took no longer than 3 minutes. The car itself was amazing, with 1400km on the road, parking sensors and even parking camera was there - simply super, I warmly recommend the company and will use them again any time. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JANET - 14 July 2023
" Excellent experience Good car close to arrivals easy quick delivery and return "
" Everything was efficient car was good. friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HUMBERTO - 13 July 2023
" Professional, kindness and politeness. "
" Professional, polite and kindness "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 12 July 2023
" The experience with Auto Europe was excellent, however the experience with Centauro has been spoiled by them claiming there was damage to the vehicle after I had returned to the UK. "
" I dropped the vehicle off and there was damage to the wing mirror. I was invoiced 160 Euros for this. However since returning to the UK £89.88 has been taken from my credit card by Centauro. When I contacted them they said it was for damage to the bonnet. I was not informed about or shown any damage to the bonnet when I dropped the vehicle off. This is being disputed with Centauro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 11 July 2023
" Would definitely use sixt again "
" Fast service and great car. No hard sell on insurance and extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 July 2023
" Very smooth car collection and drop off "
" Very expensive should you choose Budget insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 11 July 2023
" Good value with no issues at all. "
" I have used Budget a number of times. This was one of my better experiences. Pick up was quick, car was a recent model and drop-off was easy. Very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 11 July 2023
" Good service and no queues with a quick process . Thanks to the Friendly staff for making the car rental a good experience! "
" Compared to service provided by other rental companies I have used in Faro, Europecar were the best , hassle free and brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CASCAIS, PT - Reviewed by PATRICK - 10 July 2023
" Fantastic experience from booking to return of our hire car "
" We had an excellent experience with brilliant staff in Guerin at. Cascais. The staff were very friendly and efficient. We received a free upgrade and tve car was in good condition and comfortable. The member of staff was careful to check all marks on the car prior to us taking the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 10 July 2023
" Good service "
" Great staff, car in excellent condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK ANTHONY - 10 July 2023
" Used Auto Europe for many years with no issues. "
" A short wait on pickup but otherwise all aspects of car hire were positive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 10 July 2023
" X "
" I am a regular user of Drive on but still spend too much time at check in whilst details such as licence and passport details are entered. This part of the process could be more automated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEVGENIJS - 09 July 2023
" None "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by FREDA - 09 July 2023
" Good car higher company with competitive prices. Would use them again "
" It was a very busy time for the rental company as there was a festival going on so it did take a long time for my car to be ready to pick up and the car did have a lot of scratches and dents to begin with but after that everything was fine. The car drives well and we had a much quicker drop off. All the staff were lovely and so would definitely recommend "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by PETER - 08 July 2023
" Easy booking, easy on airport collection Guerin staff all v good. "
" Quick, friendly and informative check in. Car good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JAMES - 08 July 2023
" I have used Auto Europe for many years and have always had good prices and good service. When I need to phone, the response time is always fast with a minimum number of "call centre" options and wait times. My main grumble about all car firms is the frustratingly long processing time at pick-up. Surely Auto Europe could help resolve this by providing information like phone number, home address and even passport details at the time of booking to save having to do this at the pick-up desk. I would be interested to hear your views on this. "
" The pick-up admin was slow - but then I have the same complaint with most Car hire companies! Otherwise efficient and friendly "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 07 July 2023
" Dollar are only a broker and any issues you need to go to the hire company itself. "
" the waiting time was too long to pick the car up - 1 hr + "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 July 2023
" Worst car hire experience in many years, they were terrible. Picked the car up and it had over 50 defects on it, on return they tried to say I have caused a problem with the door and I had to produce photos and time stamp. Given there were 50 + defects we could not photo everyone, when challenged they said I should have asked to see it in the light and taken photos of everything. All in all a really unpleasant experience, on bus to airport were also trying this with other people. Do not hire of this Company. Location layout is a nightmare, waited over 50 mins at pick up. "
" Staff were dire and unhelpful. Worst car hire experience in many years, they were terrible. Picked the car up and it had over 50 defects on it, on return they tried to say I have caused a problem with the door and I had to produce photos and time stamp. Given there were 50 + defects we could not photo everyone, when challenged they said I should have asked to see it in the light and taken photos of everything. All in all a really unpleasant experience, on bus to airport were also trying this with other people. Do not hire of this Company. Location layout is a nightmare, waited over 50 mins at pick up. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by CAROLINE - 05 July 2023
" Process was very easy "
" Staff were very courteous and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KEVIN - 04 July 2023
" I originally selected a car with pick up from the airport. I ended up at an offsite location which required finding the courtesy bus area, which was not what I wanted. "
" No car was available on arrival, waited ages for one to be prepared. Their offsite location is too small for their operation. Took ages to drop off as well as car par was rammed. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 4
PONTA DELGADA, PT - Reviewed by ANDREW - 04 July 2023
" Although I presented my voucher, my passport and driving licence and credit card the agent managed to open up and print the contract for someone else. This was torn up and we started the process again. On the second attempt the contract had all my details correct except it was still in the wrong name. This contract was torn up and we started again. So it took three times as long as it should to get the keys to the car. Outside an agent inspected the car with us for damage and marked four areas of damage on the form for us to sign. We asked for her to point out the damage she had noted but she said she didn't have time and said that 'was not how we work'. I said I wasn't happy and she was abusive and threw the paperwork down on the bonnet and stormed off. Another agent came down and went over the damage report with us and it took all of 2 minutes. "
" At Ponta Delgada you don't rent through AVIS but Ilha Verde and so you don't get the normal AVIS service. Ilha Verde operate as an agent for AVIS and this should be made clear by Auto Europe. It took the counter staff three attempts to get my contract correct for signature leading to a long delay. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by THOMAS - 03 July 2023
" Absolutely no problem in recommending this company. We had a very good experience with them "
" Really impressed with Klass Wagen. Car was in excellent condition and comfortable to drive. Drop off was super efficient and the free transfer to the airport was especially helpful. Really good customer service and would have no hesitation to recommend anyone to use. When we return to the Algarve, no doubt will be very happy to use Klass Wagen again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOUSA, PT - Reviewed by ELIZABETH JANE - 03 July 2023
" Easy booking on line, great customer service on the phone when i had a question and the price was really the cheapest i found anywhere by a considerable amount "
" Very friendly, efficient service in fact it was the easiest car hire i have ever had. Pick up and return were very quick and easy. I booked a Renault Clio and ended up with a very nice BMW which was much nicer than expected. I would highly recommend them and will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SARA - 02 July 2023
" I have tried to contact auto Europe as directed to try to resolve the issue at the time of the car being refused both by telephone and by email and only the following day did I get a response to state that they will try to resolve the matter. I am still 2 1/2 weeks later, waiting for an outcome. "
" Due to a delay with the flights and the car hire company being non-contactable when I arrive to collect the car, I was advised that the policy was that it would not be handed over and the whole booking cancelled with money is lost due to it being in excess of four hours after the proposed pick up time. I was left without a vehicle with a two year old and no means of transport for two weeks and had to use public transport to get to and from. As you can imagine, this was a very stressful experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by NICHOLAS - 02 July 2023
" While process from booking to collection and final drop off was straight forward. Car was good quality and clean. "
" While process from booking to collection and final drop off was straight forward. Car was good quality and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CHLOE - 02 July 2023
" Good value but misleading about "airport pick up" and very difficult to find the pick up spot. "
" Our driver from the airport to the rent facility told us he hates Black people. So that was extremely uncomfortable. The rental was extremely affordable the credit card hold was unnecessarily high. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEVIN - 02 July 2023
" Excellent price for the car I borrowed. "
" Only took 10 minutes to collect the car and about the same time to hand it back. The cars seem to be in good condition, the one I used had less that 6,000 Km on the clock. The only slight negative is that the shuttle used to the airport could do with improvement. The step to get up into was so high that my wife really struggles to get in. Overall they seem a good provider. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GIUSEPPINA - 01 July 2023
" It was fine. "
" It was fine - took a while to collect the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOSE - 01 July 2023
" The sixt are a company I can recommend . "
" The staff are very good e polite . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 30 June 2023
" Far too expensive compared to the quote. I'd paid my deposit and felt auto Europe or budget who the car was contracted from dissatisfied and disgilusted at the cost "
" Quoted a reasonable price car was from budget, charged literally hundreds of pounds more. I did upgrade to a slightly larger car and add insurance protection plus accept Toll charges however look at my invoice and explain how the quote became a bill 3x larger than the quote. Absolute rip off. I'm going to post my invoice on media and warn people "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 30 June 2023
" Generally satisfactory other than cosmetiic condition of vehicle "
" Car mechanically sound, but many minor dents & scuffs all over "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LISBON, PT - Reviewed by GRAHAM - 30 June 2023
" It was all good. "
" Hertz is always my preferred car hire company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DUARTE CALDEIRA - 30 June 2023
" We got there and got handed a bra d new vehicle, clean and everything done if efficiency. Very impressed "
" All very professional, only problem was the English phone number which we wouldn't receive a code to input into system. Lady was very quick and resolved it for us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 29 June 2023
" Very good car and lovely and clean "
" Great people to know "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GARETH - 29 June 2023
" The transaction with your company however, was efficient and worked perfectly. "
" On arrival at Lisbon airport we proceeded to the Hertz desk about 10 am to find a very large queue and only 2 of the 4 desks manned. We took a queue number and waited. Finally at 11 am more staff began working and all 4 desks were open. It was still 12.30 before we were seen. We were then told that the vehicle we had booked was not yet cleaned and we would have to wait. We eventually got the keys to the vehicle at 13.30! I had specifically orders an automatic and did get one, but heard the staff passing a message that mine was the last automatic and everyone would have to take a manual car. I noticed on leaving that the queue at Hertz was still massive, whereas the other hire car firms had had their desks fully manned from 10 am and had cleared their queues completely. I will avoid using Hertz again. No apology and the staff appeared not to care. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERGIO - 29 June 2023
" As above. "
" The only issue was with the condition of the vehicle, loads of scratches, damage to the boot cover and the air conditioning was really noisy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by PETER - 29 June 2023
" Klass Wagon process is very long and unnecessart, the cars are not great quality either - would not use again "
" The first vehichle they gave us has tape holding the front windscreen in - we declined the car, the next had many bumps / knocks and collected a 10 pm in a very dark yard where it is not possible to inspect the vehicle properly. At drop off they advised that everything was fine - full to full and no more damage, I asked for a reciept and confirmation of the refunds, it will be on you email in 1 hour ... well thats after I have left and not sure its arrived - nervously watching my credit card for the refund ! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LISBON, PT - Reviewed by FRANCISCO - 29 June 2023
" Not very good, rude staff. You pay or get out. Not many options. If the car has scratches need to be very careful. "
" Excess insurance waiver Too expensive, did not accept my credit card because was 2 months left on expired date, rental was only 5 days, was forced to buy expensive insurance. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 28 June 2023
" Great price. Better than their own "
" Easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 28 June 2023
" Overall no problems and I was able to source a decent car at a reasonable price, but please can we get away from the culture of agitating the customer into buying more insurance at the point of picking up a car - this should all be done at the time of booking online. "
" I thought I had taken out full insurance when I booked through AutoEurope, but was still subjected to the Hertz insurance selling pressure. When I said I had already taken out full insurance, I was told that it in the event of a claim would be faster dealing with them rather than the broker (I take it that means AutoEurpoe?) However I thought that the car could only be insured by one provider? I wish that I did not have to endure the extra pressure of insurance selling when trying to pick up a car and get on with my holiday. I also had to have a large sum blocked off on my credit card as I did not take Hertz extra insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by BARBARA - 28 June 2023
" As above "
" The only issue was the lengthy delay in being collected from airport in arrival and taken to office. Insufficient staff to meet demand. Driver was helpful and explained issues - otherwise could not fault service. New car - a pleasure to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by OSKAR - 28 June 2023
" CRAP "
" THIEVS FORCING CUSTOMERS TO BUY INSURANCE PLUS TERRIBLY LONG WAITING TIME. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 26 June 2023
" Great service from start to finish "
" Great customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 26 June 2023
" Auto Europe has always been a good site for car hire. "
" Efficient and overall quite good. The car although nice enough did have a lot of marks and dinks all over that did cause us concern as you worry you would be charged for damages already sustained. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 25 June 2023
" I did not appreciate the hard sell on extra insurance nor did I enjoy the abrasive attitude of counter staff. "
" I had thought that I had covered all insurances so I was surprised to be confronted by an extra charge "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSELL - 24 June 2023
" Gurien "
" Goid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALBERT THOMAS - 23 June 2023
" Unfortunately due to the performance of Klass Wagen I cannot recommend auto Europe in the slightest. "
" Pick up from and drop off to the airport was a mess. Only using one small van (7seats) for dozens of passengers is a joke! This often meant groups getting split up which can and does cause distress. In my group of 4 I was taken first to the facility to start the paperwork and was promised that my girlfriend and 2 sisters would be brought in the next shuttle (as families that have been separated are given priority). After 3 shuttles back and forth I was advised that the driver was too busy and he wasn't sure when he would have space to bring them to the facility so I would have to drive to the airport and pick them up myself. This was over a hour after I was first picked up and was at midnight. Driver (who I appreciate is rushed off his feet) I feel tries to do what he thinks is "right" but quite frankly is out of his depth and only adds to the shambles of the process. My group had to wait well over 30 minutes after returning the car to then get in the van to the airport. We were not the only ones. When I asked if another member of staff can use the second van to shuttle people to the airport this was shut down because "sorry people are away for lunch and we don't have the staff" despite multiple staff members (not the gentlemen washing the cars) walking around aimlessly chatting or sitting around on their phones doing nothing as there were no customers picking up cars at that point, only dropping off. The staff at the facility will try to oversell and take advantage by pushing additional cover, add ons etc and use a combination of fear tactics and fast talking to intimidate and pressure people into making decisions. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOSEPH - 23 June 2023
" Smouth service ! "
" Very nice service overall !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLYN - 20 June 2023
" Returning the vehicle was a painless experience and very quick as we had taken out the accidental damage insurance. "
" It's definitely worth taking out the accidental damage cover when hiring a car. It's well worth it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 20 June 2023
" Like all way easy to book and all clear. "
" All good but a little slow on the checking and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 20 June 2023
" I'd love to be contacted about this hiring by phone "
" The counter person use aggressive and harassment tactics a d false declarations to persuade me to buy insurance. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by ALAN - 20 June 2023
" What you want quick and efficient "
" Plenty of staff great pick up and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CONRAD - 19 June 2023
" Overall a good experience, suggest you ask Centauro to provide out of hours drop off "
" Very efficient company. Shame the garage is a distance from the airport but the biggest issue is the lack of out of hours drop off - otherwise would have been perfect "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TYRONE - 19 June 2023
" Disappointed "
" Had a puncture and had to spend time and money to get replacement car. The second car was not as good as car as the one I swapped. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by RICHARD - 17 June 2023
" Great "
" Drive on good value excellent service very happy with entire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AVELINO - 14 June 2023
" Auto Europe shouldn't be working with goldcar... "
" The lady in the check out counter (Mariana Ines) lied to me about the 'via Verde' policy. She made me buy a product that I DID NOT NEED! In the UK we call that misrepresentation. Staff extremely unprofessional and rude. Vehicle was all damaged, dirty and had an 'OLD RENTAL AGREEMENT CONTRACT', this is SERIOUS and a breach of GDPR LAW... Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RICHARD - 13 June 2023
" Totally underwhelmed, very disappointed. Would not trust Dollar to run a bath for me. Disorganised chaos "
" Imagine my disappointment when it took 2 hours waiting in line to be served to pickup the vehicle. There is clearly no compatiblity with the IT systems between Auto Europe & Dollar The car given to us was no what we requested. There has been no final account sent by email, just a credit card charge with no explanation. If this is your normal accept standard of service, do not rely on me to hire from you again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JOHN - 13 June 2023
" Good no problems "
" Fast check in when we arrived. Busier drop off . Bus full to airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MATTHEW - 13 June 2023
" Wesbite was easy to use and simple to understand. Although I did select hire vehicles for collection at the airport ONLY and centauro use a shuttle bus so that was disappointing "
" Collecting the vehicle took around 45 minutes from getting to the location. Why there wasnt a car waiting I dont understand, i had booked weeks in advance and they knew my arrival time, there should have been a car waiting for me. I had a 2 year old child and to wait for nearly an hour just isnt acceptable, "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DAVID - 12 June 2023
" The very aggressive approach on insurance overshadowed our holiday. We would absolutely never use that company again "
" Very hard sell on insurance which we didn't take. They in effect said not having their insurance would mean we would have trouble when we dropped off. Which we did - a tiny chip on the windshield which they spotted but we had not noticed - on a car that had 71 previously logged blemishes. They have charged us nearly £700. It feels extremely unfair and not very honest. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 12 June 2023
" Very efficient "
" Could be a problem waiting in rain at Faro Car Park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICOLAS - 11 June 2023
" Insurance extras are too expensive "
" The car was great only had 2,400 km on the clock and was as new. Clean and decent spec although a different model to that booked it was ample big enough for two of us and luggage plus golf clubs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALBERTO - 11 June 2023
" Very good. I have used Sixt previously and the service was excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 11 June 2023
" Perfect "
" Great car & much quicker than normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRAMLEY - 10 June 2023
" Excrement! No complaints, great communication. Initial website was a bit crowded with informationand hence slightly overwhelming. "
" Slick, efficient, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GRIGORE - 08 June 2023
" Not happy with the service. "
" I would not recommend it to anyone as if you hire car from them nothing is cover on the policy and they rip you off with another insurance policy which is very expensive I would never hhire from them. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 08 June 2023
" See above. "
" Your insurance is a rip off. I had to pay another 200 pounds at the klass wagon office because the insurance you sold me was inadequate. Very disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KENNETH - 07 June 2023
" Great service. "
" Great service, appreciated the upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICHOLAS - 07 June 2023
" Auto Europe are the best comparison site around, in my opinion. "
" Rentastar is only located about 2 mins further away from OPO than the 'on airport' rentals. Their cars and collection bus are top class - all fairly new Mercedes. Gripes? We had to phone from the terminal to get them to collect us, even though they knew which flight we were on, and they charge a Euro 10 car cleaning fee (which in fairness you can avoid if you give the car back in the same condition as when collected, but probably worthwhile. Really nice staff too. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 07 June 2023
" Satisfied with everything .thank you "
" Staff very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARTIN - 07 June 2023
" See above "
" Actually our main complaint is more directed towards Auto Europe. On the website it says airport collection and drop off. It isn't. It then said meet in arrivals. It isn't, you have to take your luggage way out into the car park to find the pick up point. Then have a ten minute drive . I paid you for the insurance. But then had to pay Centauro again for the same cover. I paid your for a delay cover, totally unnecessary! I then had to pay 140 euros for a full fuel tank. Refundable if returned full. In all we are very unlikely to ever use you again and will advise all family and friends likewise "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 06 June 2023
" Comments above. Very poor service. "
" Very poor service. First car with no oil engine, needed to replace for second car. Once only car available was given had to drive a car for two weeks with front tyres completely used and unsafe. At the drop off, loads o clients waiting and had to pay an extra fee for a supposed special cleaning service. The car had the normal wear and dust easy to remove with hoover. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PEDRO - 06 June 2023
" I was really disappointed that even though I specified I wanted to pick up and drop off at the airport (and this is what it said on my booking voucher) it turned out that Drivalia is off site and we had to wait to be collected by a shuttle which took about 20 minutes from the time I called them (and which was itself about 20 minutes after I exited the terminal as I was looking for their airport desk!) Autoeurope needs to be 100% clear at booking if the operator is at the airport or not. "
" Quite slow at pick up. There were only two or three other groups there to collect cars but it took almost an hour. Staff were all very friendly and polite. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARTYN - 06 June 2023
" As above "
" When I got home I got charged for an additional driver which was stated as free when I booked. I didn't even need one but as it was offered free I put my wife's details down and she didn't even drive it. Trying to recover monies through my credit card company as mid-sold "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 06 June 2023
" Easy website to use and have been using Autoeurope for years "
" The checking in process was very smooth however, we had to go to the 2nd floor of a neighbouring building and wait for the Sixt staff to bring the car to us as it was on the 3rd floor. That simple event took well over an hour to happen and there were some very grumpy customers "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANNE - 05 June 2023
" We liked the car we hired .. very quick customer care in getting and returning our car "
" They were very friendly helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 05 June 2023
" Auto Europe were fine "
" The car was old and the engine warning light was on for much of our trip. It also went into low engine power mode for a period. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by MALCOLM - 03 June 2023
" Used Auto Europe several times in early "noughties" but got out of the habit. However looking for a hire car for this visit and having had a few bad car-hire experiences in the interim, I felt more assured booking via Auto Europe "
" For someone who finds car hire stressful due to few bad experiences in the past, this one went very well. One comment though, there was nobody at the Goldcar kiosk in airport and no notice saying to get the shuttle to compound. I only discovered what to do because a friend arriving on an earlier flight already there called to inform me. Previous car hire check-ins have proven to be lengthy affairs after waiting your turn in queue. However with several staff at the desk I went straight to counter and the process was surprisingly quick. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ANTONIO - 02 June 2023
" very good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAMES - 01 June 2023
" Excellent, see 3 above. "
" Drive on Holidays gave the best deal, they were excellent despite their base being refurbished and having to use temporary cabins in the car park! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VITOR - 31 May 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO PEDRO - 30 May 2023
" Good service, polite staff. If anything, the time it takes to get the deposit for the fuel is too long - up to 2 weeks. "
" Good service, polite staff. If anything, the time it takes to get the deposit for the fuel is too long - up to 2 weeks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SAMUEL HARRY - 30 May 2023
" The cars that this company rent are all Mercedes. They are good vehicles, not the newest but perfectly servicable. All the items you might need are extra cost over & above the rental. It was irritating that some of the included tech had been decommisioned in order for them to sell you inferior extras. They also tried to charge me additional costs(insurance) that we had already paid for with my contract with Auto Europe. But I understand that this is common practice in the car rental industry. "
" The vehicle had been modified so would not accept apple carplay or android, so could not play our music or use google maps. The SD card that they sold us for sat Nav was useless and a waste of money. The car war 3 years old and had lots of scratches & stonechips on every panel. On return they said they found a new stone chip on the bumper and charged me an extra 100 euros for the alleged extra damage. I cannot say for sure if it was there before or not but when you have a plane to catch it is difficult to argue the toss especially when the have already frozen £2000.00 on your credit card and just deduct the payment. The guy who returned his car at the same time as me was charged 260euros for a scratch on the boot panel where he had loaded & unloaded his luggage. I think there has to be a reasonable amount of wear & tear expected on a holiday hire car and they were particularly pernicity. This rather leaves a bad taste on the car hire contract. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEPHEN - 29 May 2023
" Whole experience very positive "
" Very smooth pick up and drop off at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DUNCAN - 29 May 2023
" Easy pick up and drop off. Car was in good condition. Good value for money "
" Plain sailing all the way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHIL - 29 May 2023
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by POLINA - 28 May 2023
" No comments! "
" No communication between call center and staff. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LISBON, PT - Reviewed by VERNON - 28 May 2023
" Generally very good with Auto Europe "
" Generally good was not impressed with the encouragement to take on additional insurance "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by LUIS - 28 May 2023
" Overall, all good. "
" Not the best, but not the worst. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by STEPHEN - 27 May 2023
" Was charged an out of hours charge which was not clear when I booked the car with auto Europe "
" Was charged an out of hours fees which was not clear at point. Of booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by KATHRYN - 24 May 2023
" overall a good experience and very convenient collection and drop off at the airport. "
" There was a slight delay when we collected the car and we had to ask where it was. The member of staff then had difficulty in finding it in the car park. When he brought it to us he should have explained about the car, i.e. what fuel it used but just handed us the keys and walked away. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 24 May 2023
" After many times with yourself I am very disappointed "
" As per the email to Auto Europe about extra insurance that I had already paid for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by PAUL - 22 May 2023
" Another excellent hire through AutoEurope "
" Great service, easy pickup. Drop off at Campanha Station in Porto was a bit tricky because the office is on the station platform and you need to park in the station car park first but it went OK. Car was great and really frugal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 22 May 2023
" Auto Europe has always been my preferred option - easy to change your plans and no wait in trying to contact you. "
" Brief wait for other customers when checking in a short walk from the terminal. The car was available and nearby. As there is a toll road there was a small supplement when using - making it very easy. Return was also easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 22 May 2023
" Easy to book, great car, good price "
" Super service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 21 May 2023
" I booked the car to be collected after my plane landed at 00:00. It turned out all hire car company's close at 00:00 and open at 07:00. I tried to sleep (unsuccessfully) at the airport until the car hire opened. They then told me they only reserve cars for 6 hours. I had to pay triple for the car hire directly from the car hire company. AutoEurope should have known that it was impossible to hire a car between these times but still processed the transaction and no response from them since. "
" Ok "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANNA - 21 May 2023
" Great "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RONALD - 20 May 2023
" Still waiting refund of deposits "
" Nobody there at 8am for vehicle drop off and still awaiting refund of deposits "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
FARO, PT - Reviewed by MICHAEL - 18 May 2023
" Easy collection and return of the vehicle by shuttle drivers from the airport car park "
" The car was a very new hybrid Fiat Panda which was extremely economical and easy to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CESAR MANUEL - 18 May 2023
" Highly recommended "
" Excellent service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ED - 15 May 2023
" V good "
" V good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 15 May 2023
" as above "
" Collection of the car on arrival at midnight was exellent. Couldnt fault the staff dealing with out handover and running us through the car. However the drop off on return was ridiculous. They went round the car with a fine tooth comb looking for the slightest thing that they could mark as deficient. They highlighted a 1cm scratch on a tyre that was impossible to have been identified when we collected the car. There were no scuff marks which clearly wasnt something caused by myself during the hire. it appeared they were trying to put something on me that had happened previously to cover their costs of replacing the tyre. Eventually the manager on site disregarded the issue "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 14 May 2023
" one word - awful, No customer service or care, just rip people off for more money. "
" I was charged 90EUR more at check out and was told if I did not pay there would be a 1000EUR deposit. Despite me having full damage insurance she demanded I spend more, if it wasnt for it being midnight in a foreign country I would have walked off and not had the car. The customer service was disgusting. I will never use goldcar again, and will never recommend to friends. Disgrace of a company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
PORTO, PT - Reviewed by MALCOLM - 13 May 2023
" X "
" Z "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 11 May 2023
" Very good car rental with good cars "
" Good experience and a good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHRISTOPHER - 10 May 2023
" A "
" Was given keys and shown car. Nobody went over the car with me. I noticed issues so went back to the office. Iwas told all of the issues were listed on the paper i was given. Nobody had said this to me. Not all issues were on there. Someone needs to go over the car with you. On return couldn't get into the car park "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ANDREW - 09 May 2023
" As mentioned above, to my knowledge I was paying a price to rent a car. This was not the case at the Klass Wagen counter where I was told that that price was a reservation fee and I ended up having to pay more than double the price just to secure the car. The Auto Europe call centre staff were pleasant on the phone and on email. However, I have had no communication yet from Auto Europe regarding the situation and any possible resolution about it.. "
" Hi. I rented a car from Klaas Wagen through Auto Europe with the understanding that what I was paying for was the fee of the car rental. The Klaas Wagen rep told me it was a reservation fee and did not cover the car rental. I arrived in Lisbon on the night of 29th October 2023 and upon arriving at Klaas Wagen rental company at around 10:30pm I was informed by the Klass Wagen rep by the name of Ruben Correia that the Auto Europe car rental voucher was a reservation fee and did not constitute a hire agreement or cover the costs of the car rental. He gave me two options. Option 1 : I had to pay €100 rental fee for the car hire directly to them. Paying this I would have a €2400.00 excess block on my credit card. Option 2: if I paid an additional €100 they would waive the excess with full cover. I questioned him about this and showed him the Auto Europe voucher printout and that I had already paid for the car hire but he was adamant and wouldn't accept it as a rental agreement and that I had to pay an additional €100 to rent the car, this was non negotiable.. As a result of this I also opted to pay the excess waiver of an additional €100 too as I did not want to take any risks with damage and my trust in Auto Europe had been eroded as I was not expecting this at the Klaas Wagen rental counter. I notified Auto Europe on phone and in writing the following day as well as Klaas Wagen. I was informed by Auto Europe correspondence to fill out this form once the rental was completed. Can you give me some clarity on this please as I feel like I have been horribly misled either by Auto Europe or Klaas Wagen. Regards Andrew "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 08 May 2023
" Why is it an extra 100 euros just to add a second driver? There is only one steering wheel?? "
" Cost of adding extra driver is extortionate and a rip off. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VILAMOURA, PT - Reviewed by OLIVER - 08 May 2023
" Pick up and drop off was efficient. "
" Fiat 500X was a little smaller than expected but adequate. Well equipped. Tremendously fuel efficient. Only filled up once in 700 km. However, car had done 87,000km and was covered in dents and scratches. Suspension was pretty awful too "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by SIMON - 07 May 2023
" The booking process was fine "
" The sat nav we were supplied with, and paid handsomely for, was rubbish. The power cable kept falling out and it regularly, after around an hour so, lost the GPS signal "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAROLD - 07 May 2023
" All in all, entirely satisfied "
" Friendly and professional. And the cold bottles of water a welcome bonus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FERNANDO - 06 May 2023
" AUTO EUROPE ALWAYS EXCELLENT "
" ONLY ONE NEGATIVE COMMENT - OTHERWISE ALL PERFECT. WHEN I SIGNED IN TO COLLECT CAR AT AIRPORT THEY ASKED WHEN I WOULD RETURN THE CAR. I ADVISED I HAD UNTIL 21,00HRS BUT MOST PROBABLY AROUND 17,00HRS. I WAS ADVISED IF I DIDNT ADVISE EXACT NEW TIME WITH 1HR FLEXIBILITY EITHER WAY I WOULD PAY A PENALTY FEE FOR EARLY RETURN - COMPLETELY OUTRAGEOUS - NEVER HEARD OF THIS BEFORE. I HAD A CONTRACT AND THEY WANTED TO CHANGE IT LIMITING MY FLEXIBILITY. AUTO EUROPE NEEDS TO MAKE THIS VERY CLEAR TO ITS CUSTOMERS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LISA - 05 May 2023
" Got what I asked and paid for "
" Straightforward in getting car due to pre check in ditto for the return "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 04 May 2023
" I would recommend if you want to rent a car. "
" I would recommend if you want to rent a car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ERIC - 04 May 2023
" Easy book in and return no problems. "
" Professionally greeted and processed, even had the check in employee bring the rental to the front door. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KAROLYNE - 04 May 2023
" The most frustrating, stressful and horrible experience I ever had hiring a car. My booking got cancelled without any notice, no email, no call, no nothing. Arrived at Faro airport at 23:30pm, heavily pregnant, feeling exhausted to find out I had no car. Had to make a new booking on arrival and had to pay for it twice, also got charge on the credit card that I left as a deposit after returning the car. Ended up spending a lot of money on a very small car. Completely ripped off. Tried to contact customer service the following day and they were very rude, unprofessional and unhelpful. I travel a lot and I hired cars many times and it was my worse experience. Would never use their service again. Still waiting for them to contact me regarding to my case. Unfriendly and impolite people. Definitely not good, wouldn't recommended, ruined my holiday. "
" The most frustrating, stressful and horrible experience I ever had hiring a car. My booking got cancelled without any notice, no email, no call, no nothing. Arrived at Faro airport at 23:30pm, heavily pregnant, feeling exhausted to find out I had no car. Had to make a new booking on arrival and had to pay for it twice, also got charge on the credit card that I left as a deposit after returning the car. Ended up spending a lot of money on a very small car. Completely ripped off. Tried to contact customer service the following day and they were very rude, unprofessional and unhelpful. I travel a lot and I hired cars many times and it was my worse experience. Would never use their service again. Still waiting for them to contact me regarding to my case. Unfriendly and impolite people. Definitely not good, wouldn't recommended, ruined my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by SPIRIDON - 03 May 2023
" Overall Auto Europe offers a great service and I have been a long-time customer, however, this supplier's service was not great in this instance. "
" We had a 3-hour wait in the queue to get to the counter staff. All the other customers at Klass Wagen had the same experience. Then the staff member spent ages using rather hard-sell tactics to try and scare me into buying additional insurance coverage that I did not need or want. It took 3:25 to get the hire car! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARTIN - 03 May 2023
" Auto Europe are very good and I have used the company on many occasions. See above comments re: toll charge! "
" I was charged 18.50 euro's e-Toll payment for use of motorways, which I declared to counter staff I was not using toll/motorways roads! Please explain and refund payment I shall not use Firefly again as pick up office was closed and had to redirect to Hertz Car Hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 30 April 2023
" Very good "
" Very pleasant experience throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MAYANK - 30 April 2023
" No comments "
" On picking up car they said I could use toll gates fast track as my credit card would be charged automatically. On drop off they charged me for using same saying it was a convience free. This is cheating & false representation "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 29 April 2023
" happy as always, been renting with autoeurope for the last 12 years. "
" Sarah was very professional, efficient, helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIAN - 28 April 2023
" All Good "
" Easy deal . Arrived collected car . Nos hassle . Excellent thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by STEPHEN - 27 April 2023
" All good "
" All smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JUDITH - 25 April 2023
" Easy booking procedure "
" Very efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by IAN - 24 April 2023
" No problems with autoeurope. "
" Provided an SUV when we had deliberately booked a smaller vehicle, and claimed it was the same class of vehicle, so would not provide the vehicle type we'd booked. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 24 April 2023
" Horrible experience from start to finish and left a really sour taste on our short trip. A break should be enjoyable but was spoiled by the hire company at the beginning and the end of our trip. "
" Staff on collection adding hidden charges before collecting the car. On drop off nobody on site to take car just a drop box for keys. 2 hours later I received an email saying I will be charged €175 for a dent on the door. The was 1000% not done by use in the 30 Hours we had the car and wasn't there when we left the car. I will be claiming through my credit card company and will never use either of you again. Worst experience I have had when hiring a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PORTO, PT - Reviewed by VICTOR SA - 23 April 2023
" Apart from the terrible vehicle which was allocated to me, the experience was reasonably good "
" the vehicle was in terrible condition "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by RICHARD - 21 April 2023
" Absolutely terrible. Aggressive upselling at desk, passive aggressive behaviour and patronising. Left me and family at side of motorway with no kind words. Utterly horrible experience "
" Car broke down on motorway my 10 km down. No apology and given a replacement car that was a piece of junk and called an upgrade "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LISBON, PT - Reviewed by NIALL - 21 April 2023
" no comment "
" I did not get the car I ordered which was an A class Mercedes Benz and I had to pay €200 extra to get an equivalent automatic car "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by CAROLINE - 20 April 2023
" Great service "
" Pick up was great. Drop-off was awful. Had to lift suitcases over cars and carry luggage between vehicles as there was no parking space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVER - 19 April 2023
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARY - 19 April 2023
" Easy process, thanks to all staff and car was a cracker too "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CATHERINE - 18 April 2023
" Auto Europe offers great rates "
" Goldcar at Lisbon airport give appalling service and I will never rent with them again. The car wasn't ready at pickup but no one bothered to even tell me - they just left me hanging around in the car park with other customers. When I asked if there was a problem they just shrugged their shoulders and said that the car was being cleaned. No apology. We waited 45 minutes for the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by PAUL - 17 April 2023
" Super efficient service from enquiry to completion "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by THOMAS - 17 April 2023
" Horrendous. Will never use Autoeurope again and will be warning friends and family not to use. "
" I didn't get my car and didn't get a refund from Autoeurope. Customer service also very poor and rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GUY - 17 April 2023
" Auto Europe remain an excellent service, however prices are creeping up compared to other brokers. "
" Not the usual Hertz experience you would expect. The car had not been prepared, the desk agent was aggressive and interested only in up-selling, and it proved very difficult to get prior damage to the car accurately recorded. All in all, not the usual Hertz premium-brand experience delivered by other Hertz outlets. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARK - 16 April 2023
" I regularly use Autoeurope, I find them competitive and if you sign up with them, you'll get about an extra 15% off. That's not to say I don't check the others, but Autoeurope usually come out on top. "
" Auto Europe provided a competitive hire car experience... it's still extremely expensive compared to pre-Covid and I still believe the hire car, travel agencies and hotels are still clawing back money from those who are now prepared to travel. However Hertz provided an efficient pick-up service at Faro Airport, with three reps staffing the kiosk. I was provided with an almost brand new Ford Kuga. As usual I carried out a very close check of the body work, wheels, tyres and windshield.... Boring and square I know, but hirers take care, because if you don't cover the bases you run the risk of it costing £100s when you get home. Take photos of all 4 sides and particularly of any existing damage. Thankfully there was no hard sell, of taking further insurance packages ( I had already taken top protection via autoeurope) I opted for the cross border fee €25 and the motorway toll device €15. The car went well and we had no issues over the 9 days. But the return process particularly at Faro airport always feels like being prepared for a battle and you need to be on your mettle....having been through the process over 20 times over the last 30 years, I can only say to any potential renter... BEWARE. This time I was waved into a parking bay by the Hertz returns Rep, just as another car was pulling out... good job I didn't take any notice of him otherwise we'd have collided. ( I thought, well that's an ominous start) We collected our bags and the rep said " is it full" referring to the petrol tank, I replied yes. He had a quick look around the car and said "ok you go". No receipt, no signature.... Nothing... never ever leave a car rental with no paperwork or confirmation that the return rental was In Order, you will be sorry when you get home. I went straight to the hire desk, and demanded a print off and signature that the returned vehicle was in order, which Hertz did. I've hired cars in many European countries and in the US, only here at Faro airport does there seem to be a policy of trying to hoodwink, prise or trick customers into paying out extra money. My advice... stick to the major brand rentals, but I've had issues with Avis and Europcar... be very careful with the local rentals, pay attention to the paperwork and take those photos before driving away. It's not what you want to be doing when starting your holiday, but taking an extra 10 minutes at the start can save you loads of hassle and cash at the end. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by BASIL - 16 April 2023
" The information on the vehicle should be more accurate. "
" We booked the vehicle on the understanding that it would be pre registered. The actual vehicle was a few years old. So disappointed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARCUS - 16 April 2023
" All went well. The staff were friendly and the car was great. "
" All went well. The staff were friendly and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KATIE - 16 April 2023
" Pick up - was an absolute nightmare , we had already logged details before the holiday , but got told as this was a different system we had to do it all again . While travelling with disabled children, we did not need the hastle snd time that it took to collect t the car from the airport - very poor . Although staff very nice. I would recommend only if the systems were correctly installed . Car was very nice as I was given an upgrade for waiting , but autistic kids very traumatised by the experience, so this needs to be addressed by your company . "
" Pick up - was an absolute nightmare , we had already logged details before the holiday , but got told as this was a different system we had to do it all again . While travelling with disabled children, we did not need the hastle snd time that it took to collect t the car from the airport - very poor . Although staff very nice. I would recommend only if the systems were correctly installed . Car was very nice as I was given an upgrade for waiting , but autistic kids very traumatised by the experience, so this needs to be addressed by your company . "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMIE - 16 April 2023
" Always find it straightforward to use "
" Was further from airport than I realised but they were very speedy Staff excellent Car very high quality Not clear when we get back all of the deposit - £100 more to come and they did say it would be 10 days but expecting some contact or statement and nothing as yet "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GILLIAN - 14 April 2023
" Greta prices as always "
" Had to wait an hour to collect the vehicle which is a frustrating way to start a holiday but otherwise the service was great. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MARIO - 13 April 2023
" The vaicle I get was all damaged all around "
" Never have car we rent and all in bad condition "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by ALISTER - 13 April 2023
" Good! "
" Good value. Only concern was the time it took to return deposit after deducting tolls but other than that all good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 13 April 2023
" Bad "
" I arrived at the airport at 23:45 because the flight was delayed with an elderly couple where no one from the company showed up. I had a fair reservation and paid with flight number and time. simply. Nobody showed up and the phone contacts didn't work either, with the exception of roadside assistance, so I don't recommend this rent a car to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PETER - 11 April 2023
" Used AE for many years. Always had a very good experience. Occasionally had to cancel or change a booking this is no problem and I receive any refunds promptly. Highly recommended. "
" Returned vehicle full of fuel on time and was signed off as OK by the check in person. Received the termination contract by email and final statement showing nothing was owing. Got back to UK and found out that Goldcar had charged Eur 290 to my credit card and had attempted to claim another Eur 1200! which was declined. Rang Goldcar in Portugal and they said the car was not returned full of fuel and this charge was for fuel. It WAS returned full and since it was a Fiat 500 hired there was no way it could hold Eur 290 of fuel. They told me to contact customer services. Eventually got the amount refunded to my card after a week. AVOID GOLDCAR. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by NICHOLAS - 11 April 2023
" Car was well presented, paperwork easy to follow and we were on our way in quite a short time "
" Good value, car and service excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PAUL - 11 April 2023
" Another good experience with AutoEurope. Very happy with their service and I have had to make changes/cancel booking and it's very easy. Just one suggestion, it would be helpful to have out-of-hours customer service on the phone as you used to have in the good old days. "
" Couldn't fault the staff - easy collection and drop off. It is not acceptable to rent worn out, high mileage vehicles - Our cars had 75,000 km car hire on the clock and the other car had over 60,000km. They were dead with no power, worn out clutches and gear boxes. They coped with all the hills Madeira had to give them, but the driving experience was not good due to their age/miles. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FAIAL, PT - Reviewed by PEDRO - 10 April 2023
" As ever I don't have negative feedback to share about autoeurope. Pricing is always clear and easy to understand. "
" On collection there was only one member of staff for 4 customers. There was a long waiting time. The vehicle in question wasn't to the standards I normally experienced, even for a small island. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by ROY - 10 April 2023
" Been hiring from Autoeurope for years would go nowhere else. "
" First class lots of attention and help where necessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 08 April 2023
" The website is easy to use and gives quite a good choice. We want value for money so always shop around. "
" The carhire was great. Fairly quick to pick up, the car was in good condition and staff friendly. All went well when we dropped the car off, we're told everything was fine but we have now received another invoice. It appears to be the difference in exchange. Auto Europe are investigating. A bit worrying but hopefully will be sorted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 08 April 2023
" Europcar appear to have outsourced the car return process to another company. Service not on par with Europcar staff. "
" The car collection was smooth and staff friendly, however the service at check in was poor. We were told to stand aside whilst the member of staff scrutinised the car for damage and seemed disappointed that she couldn't identify any. I wasn't asked the basic question if the car was ok, it was all about looking for damage and no pleasantries exchanged. uncaring and unfriendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ROBERT - 07 April 2023
" See above "
" Very good except counter staff didn't clearly explain the Portugal motorway toll system "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIMOTHY - 06 April 2023
" As a regular with autoeurop I keep coming back. "
" Everything was perfect from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 05 April 2023
" As above "
" Felt pressured into extra insurance "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 05 April 2023
" Very good service "
" Very good service. Great vehicle. My only complaint - windscreen was very dirty on the inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by COLIN - 05 April 2023
" Will always try to use Auto Europe. Great prices and efficient bookings "
" Very efficient. Will book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JORGE - 05 April 2023
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by RICHARD - 05 April 2023
" Autoeurope Fine Goldcar Not brilliant "
" I was not sure whether I would use the Toll Road. They charged me for the full period (E 40.91) and said I would be refunded for the unused days. I used it on ONE day. I had an e-mail yesterday to say I would be charged E 4.10 for the tolls on the day I used it. That has gone through today. I have not seen the refund for the remainder yet. Also, the car was damaged in many areas, which didn't matter to me, however, there was no water in the screenwash bottle. I filled it up and only the rear washer worked. After inspection, I found the pipe to the front washer had become disconnected and water was simply leaking into the engine compartment . I managed to reconnect this myself. Not a very good pre rental inspection procedure. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PHILIP - 04 April 2023
" Staff very pleasant and professional, everything was good from start to finish. "
" Very professional from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 03 April 2023
" Please see my last message I think I have explained my experience in detail and believe it or not I never leave reviews or moan about many things, but this took me over the edge "
" Shocking experience I paid for full insurance in the UK only to be ambushed by aggressive sales staff and an incompetent person inspecting the car for scratches and dents when I picked the car up their refusal to denote where clear areas were damaged was 90 frustrating but left me with a very sour taste in my mouth I had to except that I was being conned and paid an additional €119 for an even better insurance which was not applicable in the UK as I had already played for full insurance. I was dismayed, shocked, angry and very frustrated. this took an exorbitant amount of time and I had to cancel my dinner date which I had planned that evening. Overall, I am very dissatisfied shocked as I said before with the 1980s type style of salesmanship , I certainly wouldn't recommend gold car on this experience. Very poor in every category dropping the car off. Obviously I paid for the super super super deluxe insurance so the same person who was wondering around the car park just told me to go no paperwork no signature no receipt exasperated I left pharaoh in dismay . "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by REBECCA - 03 April 2023
" Great overall experience "
" Drive on were brilliant, super friendly and efficient. Location is a little out of the way but worth it for the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 02 April 2023
" All good. "
" Slight confusion as where to pick up. Voucher did state go to Hertz parking area but on teaching there are no signs to indicate that Firefly is dealt with there. Signage indicates various other companies dealt with but alas, nothing indicating Firefly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT DAVID - 02 April 2023
" Our flight arrive extremely late and the office stayed open well after midnight. We had to pay an extra 40euros but at least they stayed open well after hours to accommodate us. "
" Very good. Very attentive staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 02 April 2023
" Great "
" Everything went smoothly from pick up to drop off at the terminal. A nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TINA - 01 April 2023
" Repeat customer which tells its own story "
" Cannot fault the service. Quick and seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID CLIVE - 30 March 2023
" Always used Auto-Europe for my car hire. Consistently the best value in all respects. "
" Great staff and really good service. Thank you all for your help and pragmatism. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD - 30 March 2023
" Nice car well. Very good hire price. "
" No one at airport to meet us. Waited 20 mins without knowing what was happening. No one to inspect the car at drop off. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 29 March 2023
" good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 28 March 2023
" VG "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 27 March 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUDITH - 27 March 2023
" As above "
" Found the return process very satisfactory as the agent Cruz was very helpful and able to make decisions without referral. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROLCE - 26 March 2023
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by CHRISTINE - 26 March 2023
" I love the way your website sets out clear insurance options for each car choice. Very easy to use and understand. "
" All staff were friendly, polite and efficient. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VITORINO - 22 March 2023
" The rental experience with Auto Europe was fine, with Goldcar not really and I will not use them again. "
" The staff very pushy to sell insurance, would not let me get the car an hour before the agreement as punishment for not buying their insurance The cars are extremely old as well. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by CHRISTOPHER - 21 March 2023
" All as expected "
" All as expected "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MALCOLM - 21 March 2023
" As above "
" Our flight was cancelled and we called immediately to notify turisprime. We arrived a day later and didn't get the car we had booked. We felt this was unfair if we'd already paid for it for the week "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by LUCIANO - 21 March 2023
" As always very satisfied with the car and the Guerin. "
" Outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by STUART - 19 March 2023
" We have hired from Thrifty twice in recent months and on both occasions we have had great service and trouble free rentals. "
" From collection to return, we had a thoroughly enjoyable experience. Customer service was exemplary, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 19 March 2023
" Quick and easy pick up and drop off. The staff is knowledgable and tell you all the information you need to know. "
" Everything was really smooth the staff was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCISCO - 18 March 2023
" very pleased with service received. "
" On my arrival at Lisbon Airport my BA flight was delayed and i thought that the Hertz desk would be closed i arrived after midnight and was told that the desk would be open for an hour after the plane touched down by the person that attended to me his name was Pedro very professional and helpful even managed to get an extra upgrade after I had made an upgrade when making the booking, will definitely use Hertz again in the future Thank you for being professionally helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CATHY - 17 March 2023
" Smooth experience, AutoEurope always seems to have really competitive rates. "
" Great hire company and friendly staff. I asked them not to give me a Fiat and they were great about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by BHARAT - 16 March 2023
" No faults at all "
" Easy, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EMANUEL - 16 March 2023
" Nice and easy "
" At the Budget Agency, the service was excellent and included an explanation of the terms and conditions. The vehicle was kept and clean, and receiving the vehicle and returning it were convenient and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO - 14 March 2023
" Nothing more than said above "
" I rented a mini and i was given a nissan micra... Not even sinikar on the size... When a person rents a mini it wants power. I assked the gentleman at the counter if that was the only option and he said ylthat I could always refuse the car and walk away with nothing... That's not the way to treat a client. I usually use autoeurope 3 to 5 times a year... I usually recommend you guys because the price relation with quality is high, but this time it was terrible. I had to take that car, couldn't be without a vehicle. I think I'm due a refund or a credit for next time... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by HITUL - 14 March 2023
" The overall experience was good, I had to pay additional costs to reduce the cdw, I thought I had done this at time of booking, as I had not opted for the cheapest option "
" Very happy with the overall experience , very easy both pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTÔNIO - 14 March 2023
" N/a "
" N/a "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FARO, PT - Reviewed by IAN - 13 March 2023
" I have no problem with autoeurope "
" Because the length of hire was only 24 hours they wouldn't let me take out fully comprehensive insurance . I was made to surrender €4000 on my credit card, which was not a pleasant experience worrying that the vehicle could get scratched or damaged . I would never use them again as they made no effort to try to resolve the problem !!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FARO, PT - Reviewed by GRANT - 13 March 2023
" Apart from the car and the hard sell it was overall very good. Auto Europe I have used many times over the years and always been very pleased. "
" The car was a C3 Citroen - not as solid or quality of the SEAT advertised even though they are same "Class". Clutch was awful but thta may just be Citroen. The counter staff tried to sell me insurance even though I had Auto Europe extended insurance. It was quite a hard sell by the staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TANIA - 12 March 2023
" As above. "
" I have emailed the company direct due to the disgusting customer services and the disgusting state of the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PAUL - 11 March 2023
" We always use Autoeurope for the service and peace of mind support. "
" Great service as always, friendly and helpful staff. Prices are starting to climb for the summer months which is a concern for our next and subsequent trips to Portugal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VASILICA RALUCA - 09 March 2023
" Best price, best service. "
" Fast return. Upgraded car option. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 07 March 2023
" They were quick, efficient and polite. That being said, it was the middle of February. "
" They were great. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 05 March 2023
" Very,very friendly staf . "
" Very friendly staff, good service and very fast drop off .thanks to Avery Uno @ centauro .thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARIA - 05 March 2023
" The service was very good. "
" Very friendly customer services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 04 March 2023
" VERY EASY TO NAVIGATE WEBSITE AND TO BOOK CAR "
" PICK UP AT CENTAURO WAS EASY AS WELL AS HANDING IN VEHICLE. VEHICLE WAS CLEAN AND TIDY AD PICK UP "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 03 March 2023
" As always AutoEurope provides a quick and efficient service "
" Good friendly staff and efficient procedure at booking in and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 03 March 2023
" Easy to compare cars and efficient admin "
" Quick and efficient collection and return. Car had a several dents and scratches but all clearly marked on paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 01 March 2023
" All very satisfactory. "
" Car collection at Lisbon airport was very convenient and quite quick, and the car was clean and in good condition. The documentation was clear and there was no pressure to add extras. The vehicle ran well, and the return to the drop-off was straightforward and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PETAR - 01 March 2023
" Great service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ARCOTT - 28 February 2023
" On the other hand the forecourt staff were more friendly and when I asked for the car to be washed (it was fully covered with wet dust due to sand in the air - really dirty, windscreen & windows included) they quickly obliged. "
" The counter staff were quite unprofessional and dishonest - jaded, tired and agressively trying to charge more money in the most unfriendly manner. Firstly by asking for 150 euros for the one way drop and going away quietly when I showed them the voucher and then trying to sell insurance through fear mongering before realising that I had purchased zero excess cover and lastly being cynical about answering questions on the rental agreement. Overall a pretty bad wild-west bunch. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by NIGEL - 28 February 2023
" Well organised rental, collected from the airport, well presented car, helpful staff, all very easy "
" Really helpful, nice car, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERAFIM - 25 February 2023
" Happy with the customer service and car. "
" Good and friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 February 2023
" Booking easy and straight-forward. No issues with car hire company. ***** "
" Very efficient and friendly staff. Received an upgrade of car from the class booked at no additional cost. Fuel was full-to-full as described (unlike some other agencies). Great value. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by MATTHEW - 25 February 2023
" As above "
" AVOID SIXT!!!!! APPALLING CUSTOMER SERVICE. On trying to drop off car for an early flight, no access could be obtained to the car park where we had been told to return the car to and drop the keys. Turns out the car park had been totally cleared to allow resurfacing works to take place but we were not updated on where to return the vehicle. In the end we had to leave the car on the terminal concourse. Absolute nightmare and we nearly missed our plane. Clearly we had been totally forgotten about. Was advised to persuaded to pay for tank of fuel rather on collection rather than "full to full" as petrol station would be closed early in the morning when we were due to drop off. This is not correct. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PORTO, PT - Reviewed by PEDRO - 24 February 2023
" . "
" Staff very helpful however the fleet is tired, lcars severely damaged and poor standards of hygiene. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by CHARLES - 24 February 2023
" Easy to get a quote and website was easy to navigate and make a booking at a competitive rate. "
" Quick, friendly experience at both collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 24 February 2023
" Great "
" Quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DONALD - 23 February 2023
" Straightforward website. Easy to use and reasonable prices "
" I have used Guerin on many occasions. Rentals work well and they have been most helpful when problems arise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PAUL - 21 February 2023
" Always happy with Auto Europe service. "
" Customer service experience was fine at check in and check out but car not in great condition and had scratches everywhere which necessitated taking multiple photos to ensure that we had proof they were there pre rental despite rental counter saying only a scratch on rear bumper. This had more scratches than a shopping trolley! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MADEIRA, PT - Reviewed by ROBERT - 21 February 2023
" Your website shows that Centauro is at Madeira Airport. It is NOT. Shuttle bus was required. Their location is located up in the hills and very difficult to find to return car. "
" Very friendly and efficient. I booked a Nissan Juke and was given a Fiat 500. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by MICHAEL - 21 February 2023
" One of the best comparison operators and usually provide the best deals of all - in USA as well as Europe. Also very efficient when cancellation/refunds needed. "
" Great service. All worked very smoothly at both ends. Friendly and helpful service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 20 February 2023
" Good service "
" Good friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FINTAN - 19 February 2023
" Faultless. Excellent value. "
" Faultless. Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 19 February 2023
" I have never had any problems with AutoEurope. "
" I was very satisfied with the whole experience. There was just one snag which was probably outside their control. Since I only intended to use the motorway system on the day of my arrival I declined the offer to actuate the transponder and was told that after three days wait time it would be possible to pay the toll for that one journey at a post office. When I was leaving Portugal seven days later the system was still not showing any record of the journey, so I will probably have to pay a fine when Sixt eventually receive the bill. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LOK CHUEN JONATHAN - 18 February 2023
" Overall experience is great. Car is in very good condition. Highly recommended. "
" The staff is very friendly and helpful. They even offered a larger car, given they saw we have 4 people, without me asking! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 18 February 2023
" efficiency "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER - 17 February 2023
" We need our deposit back! "
" We have still not received our €600 security deposit back. They said it would take 2 days "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by MICHAEL - 17 February 2023
" Quality service at a fair price. Convenient location on-airport. "
" Personnel professional, helpful, and unlike some in the car hire business, very honest! Was particularly impressed with member of staff Cruz who was extremely polite despite having to be very thorough in checking vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUDITH - 17 February 2023
" Easy to book and good price "
" Sixt staff were very helpful and friendly at.both pick-up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUNEIL - 16 February 2023
" Excellent service "
" Excellent service. Quick and easy drop off. Right next to the terminal (5 min walk) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 13 February 2023
" Very good although lot of small bits of damage "
" Very good although lot of small bits of damage on car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 11 February 2023
" Very happy with Autorent "
" We handed the car back and Peter received an email telling us the total cost was over £90 rather than the £43 we paid to auto rent. I have written to Budget to question the extra cost but haven't heard back yet. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ALAISTAIR - 10 February 2023
" Very good "
" Good experience all round "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RAYMOND - 10 February 2023
" As 3 above. "
" Great service and a good brand new car. Thanks, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTA - 08 February 2023
" We rented the car for a couple of days over the weekend. On arrival we were greeted and all documents and checks very completed very smoothly and quickly. The car was absolutely fine all weekend and the return was also quick and easy. All the parts about the insurances, and deposit etc were well explained and any questions answered. Will definitely be using this company again. "
" We rented the car for a couple of days over the weekend. On arrival we were greeted and all documents and checks very completed very smoothly and quickly. The car was absolutely fine all weekend and the return was also quick and easy. All the parts about the insurances, and deposited etc were well explained and any questions answered. Will definitely be using this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICTOR - 07 February 2023
" "Goldcar" should state in the voucher on top of the normal deposit the fuel charge, in my case it was €115, I didn't expect this. "
" It this the 2nd time I have to change vehicle The gentleman immediately charge me the fuel I spend, after I explained I had an engine light and the car was not running fine and I spend half tank of unleaded in less than 50 miles with a car with a 900 cc engine. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by PETER - 07 February 2023
" Apart from comment about waiting above, very pleased. "
" Brand new vehicle. Guerin new check in system brilliant, although they need more staff to bring vehicles to customers. We had to wait about 15 minutes, as only one member of staff and three customers waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 06 February 2023
" Easy to use website, and good choice of vehicles, comprehensive choice of hire companies "
" Good company to deal with but charge an unacceptably high deposit and are slow to return this "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by RUTH - 05 February 2023
" Always use Autoeurope as good comparison site "
" Very prompt reserve and excellent price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 05 February 2023
" Very good "
" Very nice people "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 03 February 2023
" All ran smoothly, no negatives all good "
" Everything ran to perfection, took out full insurance so no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSÉ - 03 February 2023
" Good "
" Only the walk to and from the airport to the premises of the rental. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PRAIA DA ROCHA, PT - Reviewed by KEREM - 01 February 2023
" My card was declined in the office when the officer told me I needed to pay a deposit. As a result we couldn't get the car and cancelled all of our plans. Also the amount I payed to reserve the car wasn't reverted to me. "
" My card was declined in the office when the officer told me I needed to pay a deposit. As a result we couldn't get the car and cancelled all of our plans. Also the amount I payed to reserve the car wasn't reverted to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by CARLOS - 01 February 2023
" Will recommend them to everyone "
" Easy all rental company should be like this no head aches what it said on the paper is what happened "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCUS - 01 February 2023
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GAVIN - 30 January 2023
" Initial rental experience was stressful as I rejected the vehicle. After speaking to a manager at Guerin (Enterprise Car rental) I was allocated another vehicle which I accepted. "
" The initial vehicle (Renault Clio Reg: AE 51 GH) I was allocated had 55,000 Km recorded and was dented and scratched on most panels which I refused to accept. I was eventually allocated a VW T Cross. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LISBON, PT - Reviewed by PATRICK - 30 January 2023
" Awful. I am still out of pocket and now have to chase up to have my money returned. I will not be using this service again and will tell everyone i know not to use this service. "
" The service was very inefficient. There were no signs at the airport or instructions to find the minibus. It said there was an office at the airport and there is not. The counter staff were very slow which meant we were waiting a long time to get served. 200 Euros was taken from my credit card for their use in case I did not pay for fuel and tolls. I paid all tolls as I used the car and the car was only 3/4s full of fuel when I collected it (I took a picture) and I filled it more when I returned it (I took a picture). To date this has not been returned in full to my card. I am going to follow up once and then look to main a small courts claim from Autoeurope group. IN the past car hire companies have put a block on the amount required however this company actually takes the money. I will be writing other reviews telling people not to use Autoeurope. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 29 January 2023
" Very efficient drop -off at airport "
" Too much pressure to sell extra insurance already covered in booking "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by ROLAND - 26 January 2023
" Auto Europe always reliable. Centauro hire was OK, just a little inconvenient. "
" Car suitable for the steep roads of Madeira, though quite a lot of scrapes already there, but all were listed. It's not in the airport, but up a steep road. The pick up from and to the airport worked efficiently. Return was a little chaotic, people queueing and lack of space to stop the car. Good value for money. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 24 January 2023
" Previously I would have scored '10', but because the information about fuelling policy was inaccurate I have to lower the score. Otherwise, everything else was marvellous. "
" Everything about the rental experience was good, apart from one detail. I selected Sixt because according to the Auto-Europe web page they operate a 'full to full' fuel policy. When I took the car I had to pay for a tank of petrol, and was told NOT to fill it up prior to return, but to return it as empty as possible. This meant that I returned it with one-third of a tank of fuel unused, so I paid for more fuel than I actually required. I would therefore NOT use Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MALCOLM - 24 January 2023
" See above "
" A long walk to car park 4 and wait fir minibus. Also deposit and charge fir an unused autoroute item on car but highlighted when booking. Walk and wait should be highlighted along with payment and deposit at start of rental for unused autoroute . "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID - 23 January 2023
" Good website. Easy to cancel and re-arrange car hire with fees returned within 24 hours. Competitive prices. "
" Very helpful. No attempt to stitch me up for causing fictitious damage when I returned car, which has occurred in the past with less professional operators at Madeira airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COIMBRA, PT - Reviewed by DIOGO - 20 January 2023
" Apart from item 3 above everything went ok and the staff at Coimbra branch was very polite. "
" Very unsatisfied with the drop off. I was charged of fuel when the car was handed to THRIFTY with the same level of fuel that I received. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 19 January 2023
" I've been using this for many years, and I recommend all my friends to use it. "
" everything was really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICIA - 17 January 2023
" Would definitely book with them again "
" They were very friendly and professional. Couldn't fault them . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by SARAH - 15 January 2023
" No comment "
" Whilst the member of staff was efficient once I got to the desk, we waited 30 mins to be able to enter the office and there was a long queue behind us. Frustrating as I had completed an online digital check in with scans of documents but it saved no time at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SERAFIM - 08 January 2023
" Probably the last rental "
" Old diesel car 80,000 km, for a long time customer, is a let down "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LISBON, PT - Reviewed by YEW KHEEN - 07 January 2023
" Booked 2 cars under my name but Guilerin only accepted 1 car, ending up paying triple the price l pay on line for the 2nd car. I still haven't see my refund yet. "
" Unaccounted fees to pay "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 07 January 2023
" i had a "full to full" booking. They said I could bring it back empty and they would only charge "pump" prices but if I wanted to bring it back full I would not be charged. I took it back full. I have been charged for a full tank of fuel. I phoned Sixt on 21 Dec (Angela) I have heard nothing back. "
" i had a "full to full" booking. They said I could bring it back empty and they would only charge "pump" prices but if I wanted to bring it back full I would not be charged. I took it back full. I have been charged for a full tank of fuel. I phoned Sixt on 21 Dec (Angela) I have heard nothing back. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SERGIO - 06 January 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by GARETH - 05 January 2023
" Good booking experience from AutoEurope "
" I was given a fuel charge incorrectly (after returning the vehicle full), Budget refunded it eventually but it took a couple of emails first. There were no staff doing processing returns, hence the situation. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARIO - 03 January 2023
" Very good "
" Very good service recommended "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by SERGIO - 01 January 2023
" The car inside was a bit dirty. Other than that no issues. Maybe a ticket queue would benefit everyone. "
" The car inside was a bit dirty. Other than that no issues. Maybe a ticket queue would benefit everyone. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CARLOS - 01 January 2023
" Happy with it. "
" Happy with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CARLOS - 30 December 2022
" Have used autoeurope fir many years, find car hiring very easy with them "
" Hand over went smoothly, excellent car. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by KEVIN - 20 December 2022
" Very easy, well satisfied. "
" Very efficient collection from the airport and completion of the vehicle handover. The return of the vehicle was equally smooth and only a short wait for the return to the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 12 December 2022
" I have been a member of AutoEurope for many years and have tried other companies but none have really matched their ease of booking. "
" The whole experience was excellent. We were met by Michaela who was welcoming, friendly and explained everything through the process in detail. Don't let the high block on your credit card put you off, the cars are immaculate and returning was easy, as was filling up just before you get to the gate! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 10 December 2022
" Auto Europe are great to deal with too and the free cancellation policy means if you find hire costs drop after you book you can easily swap. "
" The car we were allocated had a faulty wing mirror. The car was quickly replaced and fresh paperwork completed in minutes. The team are always very helpful. We have used a number of other providers in the past however Drive on Holidays beat the rest hands down. Regularly recommend them to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ALEXANDER - 09 December 2022
" Exactly what I wanted for car hire would always use Auto Europe "
" Very quick and easy pick up and drop off. Great price and good location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by MATTHIAS - 09 December 2022
" Booking is very efficient. "
" The pick up was very fast, the drop off too, but some waiting time was caused by just having one staff at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 07 December 2022
" Please advise when money will be paid back "
" I was disappointed by the transfer to collect the car as the booking said it was at airport and I would t have booked if I had known this was the case. Also still waiting for money back taken on collection for tolls etc "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 07 December 2022
" Very happy with the overall service received "
" We have used Goldcar before and we feel they are one of the better car hire providers at Faro airport and will definitely use them again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 07 December 2022
" Conned into paying for extra insurance twice "
" Upon arrival the insurance I had taken out with auto Europe was said to be very risky and I needed a £1200 deposit on a credit card. My credit card was declined and I had to purchase more insurance from gold car "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORTO, PT - Reviewed by STEPHEN - 06 December 2022
" Overall a very good experience "
" Guerin were very helpful and the car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 01 December 2022
" We have used Drive On Holiday many times and we will continue to use them. "
" Good service, friendly and helpful staff and good selection of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 01 December 2022
" Awful 7 hour experience to get a car. "
" Would not accept my Amex credit card, we were taken back to the Airport to Auto Europe desk as they took Amex but would only take a credit card in my name, but I only had debit. We then had to find another company & wait for a car to be delivered! All in all this took 7hours-luckily we arrived early morning. Wasted a whole day & no where does it say you can't use Amex!! Not happy & still waiting for a refund on the 2 car payments from 10days ago & they have stated they will take 40% off each transaction as we didn't take the car. A complete joke, you need to do so much better! However the lady on the Drive on desk was amazing & very helpful, thank you. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CASCAIS, PT - Reviewed by JOHN - 29 November 2022
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VITOR - 29 November 2022
" Vehicle not in great condition and waiting times very long. "
" Waiting times for collection and drop off were very long collection took well over 45 minutes when no one else was there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JOSE LUIS - 28 November 2022
" Easy to book and fair prices "
" Very easy pick-up and drop of. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by COLIN - 26 November 2022
" Returning vehicle was ok, no problems staff at Europcar friendly... "
" Straight forward with collection of car some confusion with insurance had to ring autoeurope to clarify the vehicle cover.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 November 2022
" As above "
" Good car as requested. 6000 kms only no marks on body. Possibly slow puncture on front nearside. Applied pressure at garage and then called assistance. Early response and problem solved. MAIN COMPLAINT, Told at check out that new system re fuel charging. Bring back without filling up. Have never been told this before (many many cars hired over the years and always have filled tank prior to returning). At check in advised that tank just over 1/4 left for refund. Told to refer to office. Long discussion ensued. Told we were wrong. As ever when such happens the language difference takes over. Had a witness with me regarding our initial advice and so certainly no misunderstanding on my part. Subsequently charged for full tank (probably at pump prices) but plus 23% IVA. NOT GOOD BE CAREFUL "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by EDWARD - 23 November 2022
" AutoEurope easy, just have to check local reviews of franchisees "
" First car they gave us was terrible, 40k miles on it and it showed. Staff very unhelpful when asking for other options, trying to tell me this is the best one. Eventually swapped for a much better option after an hour of talking to different people. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 22 November 2022
" See above "
" I damaged the car and need to make a claim on your Deposit Waiver Insurance. I can't really fully rate until I get that settled. Up till now I'm very happy. The prices are still too high due to lack of cars. They need to come down next year particularly in August "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JONATHAN - 20 November 2022
" Have used Auto Europe in the past and would do so again - maybe just avoid Goldcar as the supplier. "
" The vehicle was a bit of a wreck - lots of dents, scrapes, scratches, too many to realistically agree pre-hire damage with Diego in the car park. It was a bit of a boneshaker to drive, not that comfortable. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PORTO, PT - Reviewed by SHAUN - 18 November 2022
" The drop off spoiled the holiday slightly. Causing unesasary stress to me and my wife. "
" They tried it on, saying I caused damage to the car which i know full well i didn't.the car was 4 year old the oldest i have ever hired with scrapes and bumps all round. Definitely trying it on! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PORTO, PT - Reviewed by BENTO - 18 November 2022
" Very good experience from picking up to drop off "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LEONARDO - 17 November 2022
" highly recommended. I've been using this company on all my holidays "
" The staff are friendly and helpful. Vehicle pick-up was fast and no hassle on drop-off. The van i've rented was nearly new, it was in a very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PETER - 17 November 2022
" Happy with AutoEurope service, but the quality of the Europcar car rental was just not good enough and the car desperately needed a service before allowing customers to hire. When I booked this booking, it was one of the more expensive rentals - I assumed I would have got a better car by paying more, but clearly not this time. "
" Rejected initial car due to blowing exhaust. Replacement car was old, damaged and needed a service - there were intermittent warnings lights on the dashboard during the rental and the brakes juddered the car when applied throughout. Probably one of the worst car rentals in over 20 years of hiring cars in Europe. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by DOUGLAS - 16 November 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANNE - 15 November 2022
" See above "
" Best car rental I have ever experienced in over 30 years. Everything was efficient from at airport desk, collecting car, car itself and returning car. Perfect. Wis it could always be like that with other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 14 November 2022
" My vehicle, a Renault Clio, was the oldest, highest kilometre (over 39000 KM) and the most damaged vehicle (it was harder to find a panel without a scratch or dent) I have ever been allocated by Sixt - and they did not appear to care!! I have tended to choose Sixt, often not the cheapest, but I will definitely think again in the future. This damages YOUR reputation as well. "
" Counter staff too concerned about "selling extras" to clients, when all a client wants is to pick up their vehicle and get on the way. It took over 30 minutes to even get allocated a vehicle and I was only the second in the queue!!!!!!! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LISBON, PT - Reviewed by NELSON - 14 November 2022
" Very good experience with AutoEurope - thanks "
" Very good service thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by KRISZTIAN - 14 November 2022
" recommended "
" everything was just smooth and easy. recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 November 2022
" Keen price from Auto Europe and included a free additional driver. Used Drive on previous year and found them to be excellent. "
" Pleasant staff, very quick pick-up and drop-off may be because arrival Sunday afternoon and drop off on Saturday late morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLARE - 13 November 2022
" Never again will we book Sixt. Just a con. Have emailed them twice asking for their comments. Still awaiting a reply and doubt that I will get one. "
" When we picked up the car, we were told it was not necessary to fill petrol on return. They would fill it for us and charge the same amount as if we filled it ourselves. We did less than 100 miles and they charged us €89. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by IAN - 12 November 2022
" Had to pay additional €130 for insurance as Auto Europe left exposure of up to €1200! Not at all happy. Will never book with them again "
" Gold car were great! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 10 November 2022
" Very efficient. "
" Everything went very smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 08 November 2022
" I have regularly used your site when booking car hire in Portugal and have always found your service to be good. Am likely to use again but not sure I'd go with Drive on again? "
" Have used the company before but was disappointed this time. I thought I'd pre paid for full insurance but paid an extra 220 euros at the desk to reduce the very large excess they were going to put on my card. The car itself was quite new but had a number of scrapes to the bodywork, the steering also seem very heavy and on checking the tyre pressures when getting to our hotel found the front tyres to be seriously under inflated. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAUL - 07 November 2022
" We have used Auto Europe for many years and will continue to do so "
" We have used Guerin for many years, and will continue to do so "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by EDWARD - 07 November 2022
" See 3 above "
" Efficient, helpful, friendly, good English spoken. Good telephone helpline. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GAVIN - 04 November 2022
" Visiting Portugal for three weeks but only hired for a week as Vehicle hire prices are ridiculously high for a small vehicle. "
" Very friendly staff even though we arrived late for pick up due to a delayed flight. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PONTA DELGADA, PT - Reviewed by RICHARD - 04 November 2022
" Auto Europe have arranged hire cars for us in Portugal, the Azores, and Sicily. Easy to book and prices are good. "
" Ilha Verde accommodated our later arrival time with no fuss, and were efficient in handing over the car to us, and in receiving it back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by IAN - 04 November 2022
" booked less than 24hours before and still all choices were good. "
" very efficient and courteous staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ROBERT LYNDON - 04 November 2022
" Great service "
" Excellent service. Joao was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARMANDO - 03 November 2022
" budget aviz i do not recoment to any one "
" by the time when i got to car hire.about 23,45 they were closed, so i do not recomend ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MALCOLM - 03 November 2022
" x "
" The car was very under powered for the economy catagory I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by NASER - 01 November 2022
" The tank was at 75% and they asked me to return at 75%. How on the earth I would know how I can get filled at 75%? At the end I overpaid for full tank. They were happy with full tank as the car was tricked and not allowing you to see 75% until you pay for full tank. Still awaiting for the the money refunded from credit card as they said it may takes 2 weeks. "
" The tank was at 75% and they asked me to return at 75%. How on the earth I would know how I can get filled at 75%? At the end I overpaid for full tank. Still awaiting for the the money refunded from credit card as they said it may takes 2 weeks. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by CATHERINE - 30 October 2022
" Friendly efficient service as always. I regularly recommend Auto Europe and Drive On Holidays. Very satisfied customer. "
" Usual excellent service even though my flight was delayed by 3 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 30 October 2022
" Great experience "
" Car in very good condition with low mileage. Staff very helpful with check in and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 28 October 2022
" Very helpful "
" Good service and price on this occasion but poor condition of car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FUNCHAL, PT - Reviewed by TADEUSZ - 27 October 2022
" The whole process was very efficient. "
" My only real gripe was the fact that the car was so desperately underpowered for the very steep roads in madeira. At one point my wife had to get out because would not go up one of the hills. It made driving an order, not knowing the car would make it. Also, having to bri g back the car with an 80% full tank was a pain. Just give customers a full tank and they bring it back full. People will always overfill to not get charged and the company saves on fuel. How about putting the customer first? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ALEXANDER PAULO - 25 October 2022
" Not very happy with everything from start to finish "
" Not very happy with everything from start to finish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by HAROLD - 24 October 2022
" As above in 3 "
" We waited 1.5 hours for the vehicle at Fara Airport. We were told that the car was fully fuelled - you could not tell this from the dash fuel counter - we filled it up and discovered that there was a further bar on the fuel gauge - proving that it was not fully filled at collection. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GREGORY - 24 October 2022
" No specific comments Will continue to compare prices via Auto Europe for future travel "
" Staff were very busy when we picked up the vehicle - longish wait "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by SALLY - 23 October 2022
" .... "
" I was given a higher category car than I asked for! I didn't like the quick pass check in as you can't ask questions about toll charges etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by PATRICK - 23 October 2022
" I have used Auto Europe for many years and do not consider booking through any other company. "
" Just the smoothest collection and return I have ever had at Faro. Also the staff were pleasant and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEVERLEY - 22 October 2022
" Car not in good condition "
" Did not get the diesel car I had book. The attendant was impolite, by tell me it was my fault , when it was their fault ..we got a car with many dents , seats that had wholes in . Not very good condition. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PORTO, PT - Reviewed by ANTONIO - 22 October 2022
" Good "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ERIC - 21 October 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 21 October 2022
" The car was not safe to drive on motorway as steering had uncontrolled wander with changes in road surface and camber. Tyre warning light was lit on day 2 of hire and car was checked at Goldcar Faro Airport and tyre pressures and alarm re-set. This did not cure the problem and on return to airport to drop off my son on day 7 a change of car was agreed. Inspection by Goldcar claimed tyre damage which I did not accept as there was clear evidence of a previuos incident .The Goldcar manager re-checked and seemed to agree that there was not a problem but I have now received an unexpected charge for unspecified tyre damage "
" The car was not safe to drive on motorway as steering had uncontrolled wander with changes in road surface and camber. Tyre warning light was lit on day 2 of hire and car was checked at Goldcar Faro Airport and tyre pressures and alarm re-set. This did not cure the problem and on return to airport to drop off my son on day 7 a change of car was agreed. Inspection by Goldcar claimed tyre damage which I did not accept as there was clear evidence of a previuos incident .The Goldcar manager re-checked and seemed to agree that there was not a problem but I have now received an unexpected charge for unspecified tyre damage "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by TIMOTHY - 20 October 2022
" Excellent recommendation from them "
" Quick, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADAM - 19 October 2022
" Easy to book but not told about the extra I might have had to pay when I collected the car "
" When I booked my car hire with Auto Europe I thought that was the price all in, but when I collected the car, Drive On gave me options for excess in case of an accident. Of course, nobody knows what's around the corner so I ended up paying an extra £200 so that was not a good start to the holiday as I felt under pressure to take this extra insurance that I was not told about. I could have declined it but the thought of £2100 excess in case of any mark or accident with the car was worse "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAUL - 19 October 2022
" Everything was as it should be, very good! "
" Collection at airport and drop-off were both a bit chaotic but car and office very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 18 October 2022
" Right next to departures, easy to find and quick to deal with "
" Efficent and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 17 October 2022
" Booking the car is very easy ........ fortunately, I have not needed to make use of your "customer service" services either after booking the car, picking the car up, or returning it. Hopefully, that is not the kiss of death for future bookings! "
" I am always amazed that so much paperwork has to be "re-done" as most of the information required has already been provided. But on the whole picking up the car is a fairly easy experience . although you could be waiting a long time to be served if there are a few people ahead of you"! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KEVIN - 17 October 2022
" All went smoothly and nice car for family. "
" The counter staff at LIS, 4 in all at first ignore means my family for over 2 minutes and we was the only customers! When they did acknowledge our existence they was efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULO - 14 October 2022
" Please read comments at question 3 Not a good experience when one takes full cover insurance via autoeurope and been charged on credit card from a third party... €469.00 + €35... "
" Drop off vehicle with small chip on windscreen, a faint touch driver door with a zero insurance payable package, have a final charge bill of €469.00 + €35 of access costs... Sixt company should be able to connect direct with autoeurope for insurance costs... "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by CLIVE - 14 October 2022
" All very smooth, although I would have appreciated more advice on what to do re existing damage to vehicle. "
" Very efficient! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CLIFFORD - 14 October 2022
" As above "
" No problems, good service, good car, good price and no hassle ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SALLY - 14 October 2022
" Adequate but money grabbing "
" Counter staff tried to sell additional insurance to that already taken out. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ROBERT - 12 October 2022
" Vehicle 1 hour late to get picked up. Although washed was still unclean in windows. "
" Vehicle booked for 11.00 am, not ready until 12.00 "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JEFFREY - 11 October 2022
" Have used Auto Europe a number of times before, usually have best, or best equal, deals. Booking process and issuing of voucher has always worked well. Not had any problems needing their customer assistance. "
" Good points: for the 1st time ever I got the car I requested, rather than a 'similar to'! Car was fairly new with a few minor dings, but these were meticulously documented by pickup staff without needing prompting. Usual hard sell for addon insurance but accepted my existing annual policy (half the price on theirs for 8day hire but mine lasts the whole year). Bad point: the initial contact at Porto airport was shambolic. They don't have an office at the airport and documentation said we would be met by rep holding lollipop with our name on it. 30mins searching arrivals hall and 2 phone calls later we found him lounging on a seat in one corner with a not very prominent 'Drive On' folder. Other customers were looking for him too, no attempt by him to go proactively looking for prebooked customers. Once ticked off his list we were shown to their shuttle bus and thereafter the usual pickup process proceeded smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by KAREN - 11 October 2022
" your man was very helpful and friendly .. there was a problem as I didn't have a credit card and when I came back with my friend who did have one, he saw me immediately and upgraded my car. I would choose you again because of him. "
" very friendly and helpful ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEORGE - 10 October 2022
" Great service as always from Europecar and Autoeurope "
" Great service , they got us through the queuing system efficiently and the pick up and drop off were easy . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 08 October 2022
" Would be very reluctant to use either auto europe or goldcar again "
" Auto europe allowed me to make the booking with Goldcar with my AMEX credit card then informed me Goldcar would not accept this for a deposit on picking up the car. I was therefore left with no alternative than to take out the extra insurance which doubled the price of the car hire "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by JASON - 07 October 2022
" Everything easy. "
" Great staff. Very friendly and helpful. Easy to find location in resort. Really good car for the price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 07 October 2022
" You need to be honest with people about the off site nature of your operation Took a taxi instead and didn't regret not hiring a car "
" Not on site at Faro airport Cancelled booking Haven't been offered any or part refund I will not be using your car rental company ever again ...... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JUSTINE - 06 October 2022
" Easy professional checkin "
" Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 05 October 2022
" All round excellent experience. Will definitely use contactless pickup again. "
" Excellent service to use contactless key pick up. Will definitely use again. Very helpful representative in car park as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by OVIDIO - 05 October 2022
" Very unsatisfied. "
" No transport from airport to car rental and 2 hours waiting on the queue to pick the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by ROBERT - 04 October 2022
" Appalling . "
" Sharp Practice trying to sell Insurance.Cost 337 Euros for Policy costing 30 pounds in the UK. Very negative cold experience, from Customer Service both delivery and return. Must be on commission for Insurance. No people skills. I am ex Prison Governor and feel sorry for customers who have been intimidated into buying the insurance. Wouldnt recommend SIXT or AutoEurope to anyone. Have been visiting and hiring cars for 8 years plus. Coldest experience so far. Car was fine but the quality of customer reception and return was appalling. On return 3 or more people were in the Office. None were interested in the return - just told to put keys in the box. 36 years experience in the Prison Service and hired Staff . No level of Trust established and generally minimal contact. No real handover on the car apart from checking the bodywork. Not shown lights and functions of the car properly. Very poor experience all round. The Insurance issue was something that I would link to backstreet car dealers with a low reputation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN-HENRY - 04 October 2022
" Overall very disappointing. Paid well over the expected amount for an average car with excessive hidden costs. "
" The worst experience with a car rental company we have ever had. The total cost of the rental was at least double of the initial quoted cost. The number of hidden charges is appalling both in the pick up and drop off. This causes huge delays and queues in the pick up as everyone is questioning the counter staff about the additional payments. We will never book with goldcar again and unlikely to use AutoEurope as they directed us there. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CHRISTOPHER - 04 October 2022
" Generally booking through autoeurope is good and fuss free "
" I waited quite a long time a check in. The first car they gave me had a great many knocks, bumps and scratches. When we drove off there was a service light displayed. We immediately turned back. The customer rep tried to convince me that it was a fault with all petrol Renault cars. I asked him to prove this. We went to two more Renault cars and he could not show the fault. They gave me another car in pretty much the same condition as the first. The inside was dusty and the windscreen inside. very greasy. Worst condition car I've ever had to accept from any provider which AutoEurope deals with. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
FARO, PT - Reviewed by MARK - 03 October 2022
" Overall happy with the car and service but much less so with the full protection query. "
" On booking, I took out the option of full protection with Auto Europe. On picking up the car, Avis denied that the full protection had been taken out and that I would be liable for a hefty excess unless taking out their premium. I refused to pay again for something I had already opted for. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ROBERT - 03 October 2022
" Overall, very good. Nice car at a good price "
" Overall, I was very happy with the car and the service. My only complaint would be that soon after driving away a light started flashing in the instrument panel. I phoned and was told if the car was safe to take it back. I tried asking for some technical advice on the phone, but was told I had to take it in. Porto was a long drive, but I found a Europcar office in Braga and went there. The very helpful man advised me that it was a battery indicator for the hybrid, nothing to worry about and he could have told me that on the phone. He then showed me some of the car's other features which was very helpful and had not been offered at the pick-up point. So we spent the first day of our holiday making an unplanned and unnecessary trip to Braga incurring petrol expenditure we hadn't intended. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER KEVIN - 02 October 2022
" Very smooth "
" All round exceo "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 02 October 2022
" I would recommend them anytime. "
" A very good experience, checked in and drove off within 20 minutes and Even received an upgrade at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 01 October 2022
" Ok "
" I got invoiced for the tolls and petrol to bring the 1st defective car back and you took it out of my credit card. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CASCAIS, PT - Reviewed by PETER - 01 October 2022
" nothing to complain about "
" Nothing to complain about. Customer service at the counter friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 01 October 2022
" Easy to book and like the ability to add full insurance cover. "
" Slow process picking the car up, but drop-off was quick. Nice that we got the Audi A1, as booked. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GUY - 30 September 2022
" I have been using Auto Europe for years simply because of their consistency, value for money and excellent customer service. I cannot recommend Auto Europe highly enough, thank you. "
" Another quick, easy, efficient and cost effective rental from Auto-Europe and Europcar. The car was ready on time, it was very immaculately clean and tidy, with no issues. A smooth, seamless rental experience from end to end. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 30 September 2022
" Again I had never heard of Auto Europe nor had i any experience of the service it provided. In the event its service was faultless and the staff were friendly and helpful "
" I had never heard of Drive On and was therefore nervous about using its car hire services having had no experience of the company. In fact the whole service and value I received from the company was outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 30 September 2022
" The only problem I had was with Sixt. "
" It was a bad experience. I picked up my car in the evening and drove about 100km to my apartment in Praia da Luz. Next day, when I tried to turn on the aircon I found that, despite having paid for it, the car didn't have any. I phoned Sixt and asked them to replace the car. They said they could only do that if I brought the car back to the airport, a round trip of about 200km. Many phone calls and emails were exchanged and, after I eventually insisted in being put in contact with a supervisor, they agreed to replace the car in Portimao about 15km away. I was upgraded to a Renault Clio which had water leaking into the driver's footwell. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LEILA - 29 September 2022
" very good experience all around "
" fast and easy to use. more important situated in the airport which is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARGARET - 29 September 2022
" easy to deal with "
" used them before, very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DONALD - 27 September 2022
" Very professional as always "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KEVIN - 25 September 2022
" Crap "
" The car that give me the clutch went on the car thay replaced the car and informed it was not my fault but that charged me to fill the car up I could not fill up as it had broken down and so that would not lose out thay charged me for bumper damage over 180 Euro. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by EDUARDO - 25 September 2022
" Average at best. Car was a little dirty staff just let you sign paper work and thats it. Lack of customer service "
" Dont just hand people keys. I saw other tourists struggling with controls in their cars, ensure staff show controls to customers i have worked in car rental. Basic things go a long way "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAUL - 25 September 2022
" Good service from Auto Europe, excessive delay at pick up from Europcar. "
" Pick up from Europcar - Delay of 1.5 hours to complete paperwork was disappointing but service at the desk was good. Rental return went smoothly. Nothing in the process related to Keddy - everything in the name of Europcar. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALAN - 25 September 2022
" Autoeurope offer plenty of options for car hire. I like the ability to change or even cancel if my travel plans change. "
" Quick service at both collection and return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by COLIN - 25 September 2022
" Good. "
" Car rental at Lisbon airport is never good and returning a car is terrible., dark, small, and slow. I will never use any car hire here other than one like Interrent. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LISBON, PT - Reviewed by CAROLINE - 24 September 2022
" I wouldn't use them again unless I was desperate "
" The car was in terrible condition. Had big dents and scratches all over it. I had the car for 5 day hire. On day 2 in the morning an alert popped up telling me the key card battery was low. I called Europcar and was told I'd have to bring the car to one of their centres to get it sorted. I had no time to do this on my trip. I was offered no other suggestions on fixing this other than if it does happen and I can't start the car then to call the breakdown cover. There was no apology or anything. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by RICHARD - 23 September 2022
" Total experience from booking to pick up and return pretty good "
" Have used drive on through auto Europe several times in past at Faro Good hassle free experiences just abot unhappy with having to pay out of hours fee as my flight was slightly delayed beyond their closing time of 2000 hrs which is much earlier than most airport operators No big deal though as I knew about it before hand Also much more expensive this year than previous years All else very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 23 September 2022
" Easy to use Web site. "
" Very efficient pick up and drop off. Staff very friendly and efficient. It's a shame prices are now so expensive which forced me into using taxis for my 30 day stay in June as car hire cost would have been over £3000. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 21 September 2022
" I have chosen the Guerin option from the Autoeurope list for several years even though they have not always been the cheapest option. I have found them friendly, honest and reliable and their cars are often low mileage e.g. 7000 kms this year. The only downside was the hire charges made by all the hire companies which were much more expensive than 2019. "
" The pick-up was all done at the Guerin airport site via a computerised form. A very helpful lady guided me through it as I might have found it difficult on my own. Then the contract and paperwork were quickly emailed to me - same for the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 21 September 2022
" Great overall experience "
" The young lady at the desk was very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MAFALDA - 20 September 2022
" Auto Europe has been my go to company whenever I need to rent a car, service is always good. I'm very happy. "
" 1st of all I would like to point out how happy I am I rented the car with full insurance, as at check-in damages that were already in the car previously were pointed out as done by me, they probably use full insured cars to maintain their fleet (insurance fraud) but at least I won't have to be one paying for it. Apart from this service is a disgrace, we want forever both at check-in and checkout, they don't block the credit card, they actually take the money out, which I'm still waiting to be refunded, and use not so honest tactics to not refund value they take out of the card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by STEVE - 20 September 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by PHILIP - 20 September 2022
" Extremely good service and quality car. "
" Extremely good service and quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by SIMON - 18 September 2022
" OK. "
" Had to wait in queue about 80 mins to pick up car, due to only 2 overworked staff who also had to do the physical check and handover, whereas there should have been someone else doing that. Almost missed hotel checkout deadline as a result. Car quality OK except ropey gearchange (reported on drop-off). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CARL - 18 September 2022
" Sent wrong drop off information. Whole experience was horrible "
" Took over 90 minutes to collect the car. Given wrong information for drop off on 3 occasions. Told by pick up staff to return car to airport. Sent text by auto Europe to return car to airport. Voucher said the same. No one answers the phone. Eventually found drop off address off site. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by SIMON - 17 September 2022
" not enough staff manning the desks "
" would have liked to have had more staff on the desks, we had to queue for a long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EVE - 14 September 2022
" I have used Auto Europe for 15 years to book many hire cars - this was by far the worst experIence. No real support from Auto Europe - vendor has pretty much got you trapped and can find additional charges for everything . This is not the em service I would expect or would associate with Auto Europe. Have lost a lot of trust in your company "
" Awful experience- entirely about trying to get more money at every stage. Vehicle not safe/ decent condition. Staff difficult and not trust worthy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
FARO, PT - Reviewed by CAROLINE - 14 September 2022
" Good car , should stress the importance of printing of voucher could do with refund for sat nav and fuel "
" Had not realised that you are a broker could not find you at airport only had booking ref with us not the voucher the car was found through goldcar who were acting for the hires I paid a premium for a car with a sat nav which we did not get or a refund . Also not had refund from fuel deposit yet even though the car was returned full "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JEFFREY - 13 September 2022
" Great system, easy to use "
" Very professional and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by BARTOSZ - 13 September 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 12 September 2022
" Generally, very good. "
" Because my flight was delayed, it took longer to pick up the car than expected. However, when the shuttle bus picked us up, the speed of getting the vehicle was good. I met my brother at the airport (he arrived from Belfast) and we both had golfclubs. The car provided was an Astra Estate, which was very good but the boot cover was broken so it was not possible to cover the clubs between rounds. The other point I would mention is as the pickup point was offsite, it would have been useful for the location address to be provided 0r stored in the satnav in the car to make it easier to return the car. (We picked up the car in the dark, so it was difficult to identify marker points.) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by MATTHEW - 12 September 2022
" We paid for insurance which was not clear that it was only for third party on the website so then had to pay for further insurance when we got to the GoldCar counter "
" Lovely freindly staff and very easy check out and process. Very efficent "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 12 September 2022
" I an very disappointed with the overall experience. I know it's entirely down to Goldcar for supplying us with an un roadworthy car but I feel Auto Europe should insist on better service from the companies they use to provide vehicles for their customers. "
" After the chaos of the queues at the check in desk finally getting to pick up our car the staff were nowhere to be found in the car park, just randomly wandering about with no interest in engaging with the customers. On being given the keys to an Astra I had to make my way around several other cars to gain access to the drivers door as it was parked up against a pillar making it very difficult to get into the car. The damage sheet for the car was incredible, it looked like it had come from Beirut! It was not possible to fully inspect the car as the car park was dark and there were so many people trying to get in and out of parking spaces etc that it was also dangerous. When we finally had our luggage in the car and went to leave we found that there was no fuel in the car. The staff then gave us the keys to another vehicle, a Crossland which also looked like it had come from a war zone. After carefully leaving the airport and heading out of Lisbon I was driving towards a toll barrier, pressed the brake pedal to discover that the brake pads were down to the metal! There was also a very loud whirring noise coming from a c/v joint on one of the drive shafts. A few days later while in the town of Caramulo for the motor festival the release button on the hand brake on the car fell out locking the hand brake on. It took me nearly half an hour to release the hand brake before I could move the car. As a result of the dangerous condition of the car we didn't attend the second day of the motor festival as we couldn't risk driving on the mountain roads, so I phoned the Faro office and arranged to exchange the vehicle on the Monday. That was another day of our holiday wasted as it was a five hour drive with over 40 Euros in tolls but ultimately easier than trying to get back into Lisbon in heavy traffic with defective brakes. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by GARETH - 11 September 2022
" All good with Auto Europe, shame about Budget! "
" There was damage to the wheel on pick up that was not noted on the form, I highlighted to the services desk, they were not untying kooky, just said take pictures. No one to speak to at drop off (7:05, they were supposed to be open at 7), and then I get notification of damage to wheel a couple of hours later. While I should be covered for the damage as I took out the additional insurance with Auto Europe, I am disputing and have sent them the photos I took when hiring the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PORTO, PT - Reviewed by STEPHEN - 11 September 2022
" Rang Auto Europe because our flight was delayed & they were charming & very helpful. As you probably already know, I would never, ever use anyone else for may car hire. "
" Really good, pleasant & efficient staff & great car. On return the shuttle back to departures took a bit too long. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRIE - 10 September 2022
" Good "
" Have dealt with Guerin previously on many occasions and always find them efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALAN - 10 September 2022
" Overall very efficient "
" Slightly disappointed ordered GPS but not available Manual one provided but not particularly helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALBERTO - 06 September 2022
" All good "
" All good. Smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 05 September 2022
" All round good value "
" Staff all very freindly & efficient - hardly any waiting & car was better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JEREMY - 05 September 2022
" Very Good and simple experience. "
" Pleasent staff at both pick up point and drop off point. Easy process of colloection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAIN - 05 September 2022
" Good efficient service from Europcar.Great price on Mercedes 220.Car exactly as booked.Easy pick up and drop off. "
" All good.Great price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RICHARD - 04 September 2022
" Excelent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 01 September 2022
" I have used Auto Europe for over 20 years, as they can be relied upon to deliver cost effective vehicles and perfect service time & time again. No hassle, no grief, just fantastic service and good vale for money. Perfect, thank you. "
" Isobel was very helpful, and got me into my car and on my way very quickly, with absolutely no hassle at all - perfect service, highly recommended, thank you. See you again soon!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 01 September 2022
" As per #3 Auto Europe are good - Centauro - NO, NO, NO!!!!! "
" Additional costs and terrible pick-up. Finding the pick-up location was not easy - and required alot of asking around. Arriving at the office we waited for 1.5 hours before meeting a customer service rep - not impressed. Though I booked insurance through auto-europe, Centauro wanted an additional EU1000 as a guarantee - or - take out insurance with them an additional EU230. Pay 18.65 for a toll activation - as well as the toll itself - total scam. The car was good, the drop-off was easy - though final cost was exorbitant - and feels like we were scammed. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CRAIG - 30 August 2022
" easy to book, good prices, and quick communication. I would happily use again. "
" We paid for a Megane Sport and they gave us a Kia 1.0 estate which struggled with everyone in the car + luggage especially on hills. It was brand new so in excellent condition, however I have no idea how that was a suitable alternative. It was a very very poor car, and if I knew the engine was so small i would have refused it. Also check in for the car when picking up was over 40 minutes "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PEDRO - 30 August 2022
" Very happy with everything - my only comment would be that it would be good if Autoeurope could provide the rental company with my information in advance so we could skip this stage at pick-up. "
" All good - helpful and friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAMES - 29 August 2022
" Very friendly staff who were super efficient "
" It was a little frustrating that we had to pay £160 extra on collection to insur e fully comprehensive. This wasn't clear on booking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARCO - 29 August 2022
" extremelly friendly "
" extremelly helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by DAVID - 29 August 2022
" Would use again. Highly recommend "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIVE - 27 August 2022
" No issues "
" Very happy with the level of service and attention. Everything went very smoothly which is in stark contrast to some other hire firms that I have used at Faro "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STANISLAV - 27 August 2022
" I will be using Auto Europe in the future "
" The car was not washed correctly. I am putting negative value for counter staff as I should not have interacted with them with KeynGo, but I had to anyway due to a technical issue. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by STEVEN - 24 August 2022
" I always recommend AutoEurope for car rental "
" Guerin are a great company to deal with. The staff are very pleasant and have always processed me kindly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 23 August 2022
" Good comparison opportunity "
" High quality vehicle with minimal signs of wear and tear. Check in was all via self service. Only disappointment was the initial vehicle allocation which was not as booked but (reluctantly) rectified by the counter staff. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 23 August 2022
" I have always used auto Europe as good service and Terms and conditions but I do wonder if using a booking agent means you get the worst car the hire company has, as this seems to be my experience. "
" The vehicle was in very poor condition and of the 2 cars I hired this one was significantly worse than the other for the same price. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by BRADY - 22 August 2022
" Very smooth and professional experience from start to finish, the car was clean and comfortable, will definitely book with AutoEurope again. "
" A pleasure to pick up and drop off the car. Didn't get the name of the charming man who dealt with our pick up but he was very professional and friendly. When we returned the vehicle Cruz helped us and yet again he was another professional, positive and friendly member of the team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 20 August 2022
" My answer to above depends on your response to my comments about Budget "
" I experienced a breakdown during my stay. Assistance was at first 'unavailable, out of office hours' then refused to offer any flexible practical solution, insisting that I make a 3-4 hour round trip to Faro to get a replacement. In the end, I discovered the problem myself - the key fob I was supplied with contained a completely rusted battery, and I was able to start car having changed battery, but I lost an evening's (and part morning's use) and incurred a Euro40 taxi fare. I have submitted a claim to Budget customer care and am still awaiting a reply 9 days later. Atrocious service - will never recommend them "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by DOMINIC - 17 August 2022
" Dreadful - and if I do not get my full deposit back I will be reporting you to the press, social media etc. "
" The pricing and contract details are not transparent and the whole approach to extorting extra money from us was a total scam. We had to read the contract in front of your representative to avoid one attempt to extort 250 Euros out of us. There was no mention of the airport tax until we got there. You would not take my Amex card for the deposit and refused to take my partner's credit card - and are now holding onto my money for 30 days - for no good reason. Absolutely deceitful and bordering on criminal behavior. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PORTO, PT - Reviewed by RUAIRI - 17 August 2022
" Nil else "
" Nil else "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CHETAN - 17 August 2022
" We enjoy a lot "
" A friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 16 August 2022
" Will definitely use again "
" Great experience from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JENNIFER - 16 August 2022
" I have nothing to add about my experience with Auto Europe but if I get a reply to this feedback form that might be helpful. "
" On arrival at Porto airport there was no one on the Hertz desk and no one answered any of the phone numbers I tried. Eventually I and other customers worked out ourselves where to get the shuttle bus. At the depot, we upgraded to an automatic but it had to be a hybrid. The clerk said it would be the same price. However it was not made clear that it was for the basic fee and didn't include extras. He also said it would not be necessary to bring the car back with a full tank of petrol. We started driving to our destination about 50 miles away and I soon heard a clicking noise when accelerating. I thought it was because I wasn't familiar with the car. The noise got progressively worse and power was noticeably dropping when going uphill The petrol was full so I switched to that. The problem continued and the warning malfunction light came on. I manged to stop the car on a hill pulling over to a layby. I called roadside assistance and the operator was helpful but it was very hard to give her the location. After about 20 mins she said she had ordered a taxi to take us back to the airport, and a tow truck to pick up the car, It tool two hours for the taxi to arrive and another aldf an hour for the tow truck., It was an extremely hot day and we had a nine year old child with us. At the depot I asked for an manual petrol car as per my initial booking. I asked if there could be some compensation. The supervisor was called and initially wasn't very helpful. She said rental cars aren't checked mechanically between hiring and that cars breaking down was normal, and asked if my car in the UK ever broke down. I said never because I always have it serviced. I think it very dangerous to have cars going out unchecked mechanically and I thought Hertz prided itself on reliable service which is why it's not cheap. Because we lad lost so much time, she agreed to waive the first day's basic rental of £30 (not including all the extras). The car we got was mechanically sound but smelly. We were charged for the toll meter but we didn't have one in the second car. The final invoice is very hard to understand, it is in Portuguese and confusing. Im glad we returned it with a full tank of petrol - Hertz would have charged us 30cnets a litre more than we paid at Auchan. My main concerns are the potential danger, the very poor customer service, the poor communication, the unclear extra charges. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JOSE - 16 August 2022
" Experience with Auto Europe was very good with good rates and all the process and T&C's explained. "
" Car was full of damage with plenty of marks across the car. Clutch was almost worn, engine oil level was low and add to refill the coolant as it was below minimum. Car was delivered cleaned on the outside but dirty on the inside with beach sand on the seats. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by HELEN - 15 August 2022
" Reliable and easy to use service. "
" Nice quiet location, just off airport site. No waiting and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROGER - 15 August 2022
" Very good "
" Totally excellent from end to end - probably my best rental ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 15 August 2022
" Felt i was forced to take out additional insurance what was already paid extra for "
" I was charged additionally for more insurance when i had taken out full cover "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER - 15 August 2022
" Everything went very smoothly indeed. "
" Although, this particular experience went very smoothly, just always have the feeling with Goldcar, especially at Faro Airport, that they are going to be uber-creative in finding the smallest defect in the car upon return. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ANA - 15 August 2022
" The address provided by Autoeurope for the drop off was incorrect, called Sixt in the area and they were the worst. Spent around an hour trying to find out the correct drop off place, and it was only a counter and you had to leave the keys with the hotel staff (the hotel for the drop off is now Luna Hotel). "
" The address provided by Autoeurope for the drop off was incorrect, called Sixt in the area and they were the worst. Spent around an hour trying to find out the correct drop off place, and it was only a counter and you had to leave the keys with the hotel staff (the hotel for the drop off is now Luna Hotel). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOE - 15 August 2022
" Car had lots of scratches but didn't bother us. I always use Dollar as they're quick to get you in the car. They also don't try and force you to take excess insurance or charge you for extras when you return. "
" Car had lots of scratches but didn't bother us. I always use Dollar as they're quick to get you in the car. They also don't try and force you to take excess insurance or charge you for extras when you return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by PETER - 13 August 2022
" It does what it says on the tin "
" Overall it worked. A bit of queuing at Lisbon pick up but the drop off was amazingly quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EAMONN - 12 August 2022
" Avis/budget would not recommend. They take money from your credit card for no reason "
" I have been charger £375.65 on my credit card in error on 9th August. We went back to Avis today to query it and they said they didn't know what it was for and would into it. We paid the balance of the car hire in August 2021 so there was nothing you pay "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PAUL - 10 August 2022
" Overall very satisfied with Drive On Holiday "
" Collection time has improved, but had some messing around having to swop vehicles due to the one we had booked not being avo "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARK - 10 August 2022
" Overall not a totally bad experience but certainly could be improved "
" As usual booking is easy but when you pick up we got the usual hard sell on extras. I kept saying I have paid for excess insurance separately because the hire car companies are known to rip you off on this aspect. The walk round took for ever when someone finally turned up. Car looked ok but engine sounded like a bag of nails. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by GILLIAN - 10 August 2022
" It would be helpful if counter staff spoke clearly and loud enough, bearing in mind there are screens in place and other noise distractions. Is it really necessary for a transaction that has already been booked take so long to complete. "
" Although I was happy with the car provided I did have issues with the counter staff on arrival. I arrived after a very long day with two young children. The member of staff who served me mumbled and his English was not clear and he took a long time completing the hire, which I had organised well in advance. Therefore in an effort to expediate the procedure I ended up paying for what I believed to be insurance, but this was unclear. I have come home to a bill of over £600 on top of the hire fee and now believe that this expenditure is at best excessive and maybe even unnecessary. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 10 August 2022
" Good and hassle free from start to finish. Thank you and well done. "
" Good and hassle free from start to finish. Thank you and well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NINO - 09 August 2022
" Perfect "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MISS - 07 August 2022
" Very easy to deal with all the way through "
" Very easy check in and pick up of vehicle. Lovely staff Very impressed by the car allocated Well priced Car return very swiftly dealt with too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CATHERINE - 05 August 2022
" Very happy "
" Your staff in Porto were most efficient and helpful. I usually dread having to collect a rental car but I was most impressed with their speed and efficiency. My driving licence and wallet had been stolen the previous day but they managed to sort things out for me with the minimum of fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SEBASTIAO - 04 August 2022
" The company look at every possible way to get you engaged on things that you don't need and charge for minor stuff at all costs. Don't recommend "
" At around close to six no staff at for drop off. When conducting the inspection report they found bits of gums in the passenger mat which I believe was transferred into the car by shoes whenever accessed. Manager was very rude when I tried to explain which to be fair I only noticed at the drop off . Even though I paid the advised by them insurance that supposed to cover all and he didn't care about waiving off, bare in mind the cost of the insurance I paid is way too expensive which was in par with the price of the vehicle so very disappointed and intend not to use your services again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 04 August 2022
" overall happy with experience and would use again when we go next year. We are not into recommending anything to anyone unless they ask - if someone did we would have no problem recommending Auto Europe or Hertz. "
" Overall good but dealing with staff was a bit confusing and took a bit of sorting out. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 03 August 2022
" Usually find good deals for car hire on Auto Europe but lately the better deals are always with not so great companies (like Turisprime turned out to be) and I would not be able to recommend with full confidence. "
" Very long wait at pick-up in Porto due to lack of cars for bookings and short staffed. Car given we were told was an upgrade but was smaller than class hired (just fancier). Staff were friendly. At drop off in Lisbon was quick but, no time to discuss drop off & review vehicle, discuss outstanding tolls, etc as we were quickly put in the bus to the terminal. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by NIGEL - 02 August 2022
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 29 July 2022
" The car cleanning wasn't good, kind of tear and wear for the year. very noisy and bumped. "
" The flight was late, I phoned them and they fine me £ 50 for the late hours. The car was a bit tear, some smashed in the door and not clear. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by IAN - 29 July 2022
" Excellent service, would use again "
" Excellent service, would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HILARY - 28 July 2022
" Have used Auto Europe for many years and hope still to continue using them. "
" This year the cost of a hire car is very high compared with previous years and although not the cheapest, Guerin are my preferred hire car company. Staff are very helpful and friendly and it is an efficient operation. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 27 July 2022
" Very straight-forward, everything was fine apart from the cost of the booking which was rather higher for the week than anticipated and will put me off in future "
" from pick up to drop off everything was very satisfying. No issue to report on return so trouble free "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 26 July 2022
" Autoeurope was very clear and helpful, as usual. "
" It went very smoothly and the Rentastar representative was very helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAN - 26 July 2022
" Great service. Just waiting for deposit to be refunded. "
" Excellent service. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 25 July 2022
" as above "
" the collection of the car was slow due to waiting for the automated counters the staff were OK but i waited 15 minutes "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADRIAN - 23 July 2022
" Excellent "
" Excellent service and I like the automated checkin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALFREDO - 22 July 2022
" Good service "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CLIFFORD - 22 July 2022
" Easy to book, reasonably priced car. "
" Good company, have had cars off them before, no problems, what you see is what you get with no hard sell. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PAUL - 19 July 2022
" No queues and efficient self service system to obtain the hire car. "
" No queues and efficient self service system to obtain the hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOHN - 15 July 2022
" Slept in airport as plane was delayed and gold car office closed Then in the morning was told we were classed as no shows so car we booked wasn't available anymore so had to hire a more expensive one Nice con when you've no options "
" Flight was late and staff gone home Made to hire a more expensive car the following morning "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 5
FARO, PT - Reviewed by STUART - 12 July 2022
" Easy clear online booking, nothing more to add. "
" Waiting time good, priority lane helped. The viaverde toll payment system in portugal is not clear at all to a 1st time visitor, I accepted the agents insistence to take it as an extra because she said there are no longer physical paying booths on toll roads despite new guide books saying there are but i have no idea how much extra that cost was, was it a flat rate or was it per actual tolls driven under in 2 weeks. The excess you are expected to pay in event of an accident seemed very high imo so seems they are trying hard to sell sell sell more cover/extras which is annoying on an already expensive holiday item, they shoyld be included up front. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAIN - 12 July 2022
" Satisfactory everyone helpful "
" It all ran smoothly, we did upgrade to a Mini Cooper Convertible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FLORENCE - 12 July 2022
" Which experience exactly? AutoEurope has been responsive and looking into matters, Budget has been appalling, as I cannot get any answers on what has happened (maybe they only took £81 from my account and made a commercial gesture, but I have no way of checking that, and if they took the £81 on top of the reservation fee, then it's even worse). "
" I contracted COVID and was unable to travel, so cancelled my booking. I have been unable to get a person from Budget on the phone (although I tried Portugal and the UK multiple times), I am not getting any responses to my emails, I am unsure what's happened with the reservation - whether the whole booking was taken from my bank account or only part of it, I have an £81 charge I cannot identify -, and no one to answer any of my questions. AutoEurope have been very professional and reactive and trying to help, but Budget is a no go for me in the future! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JEREMY MARK - 10 July 2022
" Very good "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 09 July 2022
" Just a shambles, over a 1.5 hour wait, staff swearing at customers..... awful! "
" Awful! Over a 1.5 hour wait to get served. Had to take a ticket on arrival.... Kept waiting only to find that if you pay another €40, you can fast track. Counter staff (Isobel) swearing at customers telling them to F*** Off. Complete shambles, won't be back! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by KAREN - 07 July 2022
" Good staff disappointed with the size of the car for the money "
" Ordered a bigger car as we were four adults and one child it was tiny smaller than a cheaper car so very disappointed and cramped ! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 05 July 2022
" I would not take a vehicle in this condition again and cannot reccommend the company . Also, between my original booking pre-covid and actually travelling, prices had doubled. Whether this was due to Drive On or Autoeurope is unknown, but makes me reluctant to hire a vehicle again by this route. "
" Car was poorly prepared, lots of damaged areas. Dirty condition outside, very difficult to even see out of the winscreen. Screen wash had no water in and +ve terminal cover was not on the bartery, just resting on top. Did not expect to have to pay additional insurance when i had taken out full insurance with autoeurope. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by PAUL - 05 July 2022
" Auto Europe need to tell their partner firms not to try and forcefully sell you something you don't need! "
" Pleasant enough experience but they still try to sell you excess cover under the guise that your own cover is not sufficient. I still regard this as sharp practice! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 04 July 2022
" Booking process ok but more transparency of the renal company is needed "
" Yet again stung by goldcar. Hi pressure sales for their add on protection followed by a trumped up claim for miniscule scratch that would polish out. This is my second experience with goldcar and it is a repeat of the first. when I booked with autoeurope I expected a autoeurope vehicle or a vehicle from inter rent who I have no experience of. At the airport a handwritten sign on the internet desk says desk closed...go to goldcar. Using the internet name is clearly a scam by goldcar to entice customers like me who intend never to rent from goldcar again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by MATTHEW - 04 July 2022
" See above "
" The car from time to time flashed on the dashboard that it had a fault. I looked it up online to discover that this is an issue with the Renault Kaptur. It was very frustrating and made for a worrying driving experience. Isabel at pick up was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANTHONY - 03 July 2022
" See No 3 above "
" I thought the additional €140 for extra insurance was nearly double the amount I usually pay with my normal supplier. I was also not happy to have to pay for petrol and have still not had my refund having returned my car with more petrol in than when zi collected the car!!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DONALD - 03 July 2022
" Simple to use "
" Straightforward. No problems "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LEE - 30 June 2022
" Lots of hidden costs - much greater transparency is needed "
" Lots of hidden costs - much greater transparency is needed "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARK - 29 June 2022
" Had to cancel original booking, really helpful and efficient with that and the new booking "
" good service, hassle free "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 28 June 2022
" Overall, extremely disappointing. I had click the filter for 'on airport sites only' but still ended up having to use a shuttle bus. On collection, the car was in a dreadful condition, there were the usual attempts of cohesion in paying for numerous (unwanted) extras, inaccurate details of existing damage to the vehicle, mercenary and unprofessional customer service, and attempts to blame damage causation on the driver thus pocket the £1200 excess insurance charge. Would definitely not recommend. There are plenty of other choices at the airport. Will be replicating these views on all relevant social media and reviewing sites including Trustpilot. "
" On collection (via a convoluted shuttle bus route) the car was damaged, dirty and unsensitized (The leaflet stating the car had been disinfected to comply with Covid was obviously a joke and/or a lie). The car had dirty marks all over including stains on the seats. I hire numerous cars. The state of this vehicle was one of the worse I've ever seen. Would recommend you do not use this firm: there are plenty of other (decent) choices. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DENNIS - 27 June 2022
" Was very pleased with the whole process from searching & selecting a hire car on the Auto Europe web site through to the collection and return of the vehicle. "
" Check In was handled in a very friendly & efficient manner, car was in good shape and the Return Drop Off procedure was equally friendly & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 26 June 2022
" Very satisfactory "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 25 June 2022
" Booking with auto Europe was good. "
" Mostly very good, the usual up selling attempts at pick up is a bit wearing, otherwise all was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARTIN - 23 June 2022
" Where do I start? Overall to call the service subpar would be a compliment! I was unaware I was renting through a 3rd party service and I will not make that same mistake in the future. We paid around £80 extra for some kind of liability cover which wasn't honoured by Goldcar and we had to fork out a further £200+ to insure the vehicle on the spot which for a young couple holidaying on a tight budget was a massive shock. The vehicle was clean when we picked it up as expected but the brake pads are clearly on their way out, I'm no mechanic but my brake pads have never sounded as worn down as the ones in this vehicle. Maderia's roads are precarious enough for a young driver without having a vehicle in which you can't trust the brakes. "
" Incredibly unsatisfied with my experience. I was unaware I wasn't booking directly with Goldcar but I don't imagine it would've made much difference. The man who served us picking up the vehicle came across as very condescending which I could've done without landing after 11pm. I wasn't aware that Goldcar wouldn't honour the liability cover I had bought from Auto Europe at the point of booking, so with this, airport taxes (fair enough) and the fuel deposit we were instructed to pay over £400 extra to release the vehicle. I will use a proper rental company next time. Not impressed at all. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by RICHARD - 23 June 2022
" Overall a nice clean car which was perfect for our needs "
" all good although we did get a bag stolen when loading the car as it was parked very close to the exit of the compound. Would it be better to either have the cars parked in a way that you do not have to walk round the back of them to load luggage or alternatively, keep any cars to be collected that day nearer the rental office "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DEAN - 22 June 2022
" The vehicle was exactly what we ordered and 3x car seats were provided - however the vehicle had a lot of damage and we're should not be interrogated about insurance when we had already purchased full insurance "
" The shuttle bus to the collection point took over an hour to arrange and upon arrival we were challenged as to the type of insurance we had purchased. The vehicle was quite badly damaged on collection and meant that our family (inc. 3 young children were left in the airport for almost 2 hours waiting to be collected. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAMES - 22 June 2022
" A huge price to pay for a very basic vehicle. "
" I totally fail to understand the value of the on line check in procedure which streamlined the pick up experience in no discernible way. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 21 June 2022
" Efficient, great service "
" Great service with a smile. They waited till midnight for my flight to arrive and provided a great hassle free service. No insurance hard sale and return was just as easy. Car hire as it should be, 10/10 and Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 21 June 2022
" Staff were very friendly and efficient "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 16 June 2022
" I really don't have an issue with Auto Europe, all the issues where with Europcar. "
" The counter staff was more interested in selling me an upgrade. The car they had for me a Toyota Yaris was on the small side for the class and as I am tall does not have enough legroom. They had no other cars in the same class available so I had to negotiate. an upgrade to a VW T-cross. I was asked if I wanted the toll device activating which I agreed to but was not told it would cost me €1.75 per day. If I had know that I would have declined. I was also charged an extra €25 'service charge ' which was unexpected. Overall very unhappy with the experience. I have hired cars on many occasions over the years and not had such issues. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATT - 15 June 2022
" See above "
" Our flight was delayed so we didnt land in Faro until 11.00. I booked with Auto Europe as youclaimed to be on Airport. There was no signage to Centauro, I had to ask a competitor where you were. They told me where the minibus parks. I tried to call you four times - no answer and no minibus turned up. I had to hire anither car from another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 14 June 2022
" Collection and drop off as expected, very hectic. Extra charges that you have to add when you arrive could do with being offered at the time of booking. "
" Car was very nice. Was only given half a tank of fuel so the car was left with fuel. The overall experience was very expensive but required. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KARL - 14 June 2022
" Overall good, other than the couple of comments above. "
" The car was clean and great - only 2no elements of critique were: - being told at check-in that I could pay 10EUR there and then in order to avoid paying 15EUR on returning the vehicle for cleaning the vehicle. I mentioned that nowhere in the voucher did it mention this, and no fee was charged. - upon returning the vehicle we had to wait a long time before being shuttled back to the airport, which made for a nervous wait due to us having to catch our flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAGDISH - 13 June 2022
" see complaint, emails and phone calls absolute disgrace, no car, no desk supported, had to hire from another company, still charged by auto europe and now having to sort out refund which is another pain "
" see complaint, emails and phone calls absolute disgrace, no car, no desk supported, had to hire from another company, still charged by auto europe and now having to sort out refund which is another pain "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ALASDAIR - 13 June 2022
" Auto Europe are fine to use, it's just the car hire companies that are horrible to deal with and always angling for more money when you get there. "
" Not great. My flight was delayed and so we landed several hours later than scheduled. I arrived at the hire desk to find InteRent is now part of Goldcar, a company I avoid after past experiences. I booked InteRent as they used to be owned by Europcar, but they're also owned by Goldcar now! Anyway, on this occasion there were three specific negatives - the attitude of the man on the desk, being stung for €32.52 for arriving after 11pm, and being forced to pay in GBP rather than Euros - the first time I've ever experienced this abroad. I will be avoiding this Group of Companies the next time as a result. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by ERIC - 13 June 2022
" I would advise customers to take photos of any damage at time of collection. "
" Very Good, but there was some damage to the vehicle at collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by BRUNO MANUEL - 12 June 2022
" Once at the pick-up point, the staff were very helpful and professional. We got our hire car fairly quickly after filling in some details. The drop off was very quick and efficient. "
" The only bit I felt let down was the meeting point at the airport and the queue to get in the shuttle was really disorganised. People who arrived after us were pushing in to get in the shuttle and there was no system in place to prevent that from happening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANTHONY - 08 June 2022
" Wholly un-acceptable counter staff approach "
" Counter staff ruined the experience with aggressive sales pitch despite the promise in your e-mail that customers would not be pressured into purchasing extra insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FARO, PT - Reviewed by KAREN - 08 June 2022
" Too expensive and far too many add ons "
" Self service check in is s bit slow but otherwise all was fairly quick "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DANIEL - 08 June 2022
" I don't really want to waste anymore time on this shambles of a company. "
" The worst car rental company I have ever used! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FUNCHAL, PT - Reviewed by JAMES - 08 June 2022
" seamless "
" smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEFFREY - 07 June 2022
" Overall very good. "
" Good company. Have used them frequently. Downrated condition of vehicle slightly because a wheel trim was missing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOAO - 06 June 2022
" Used autoeurope before, never an issue. "
" Very efficient. Quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STUART - 06 June 2022
" Turned up to collect our car and the company had closed so had to book a lat Minute room in a hotel at a cost of 180 euros and collect the car in the mornkng. The delayed flights and the extra costs for hotels car hire etc was £600 and would like some compensation please "
" Had our original flight cancelled so ended have to fly back a day later. When I rang up to speak to AE it took ages to get hold of anyone and when we did we were told to cancel and rebook which nearly doubled the cost of our car hire through no fault of ours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JUSTIN - 06 June 2022
" Service was good but car not "
" Car would not lock and sat nav touch screen was very temperamental. Awaiting compensation email. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LISBON, PT - Reviewed by MARIA DULCE - 06 June 2022
" Very good. "
" All very helpful, the car was amazing to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 04 June 2022
" x "
" I have used Drive on many times so they have all my details and these could be preload into my current booking to make the process quicker "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TOM - 02 June 2022
" No Comment "
" Generally very good did try to upsell but no preddure "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 02 June 2022
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DAVID - 02 June 2022
" Charged nearly £300 for a car hire which was booked with yourselves for £99.49 I will be e mailing you about this separately "
" very slow and overcharged for upgrade and extra insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by BRIAN - 01 June 2022
" I will continue to use Auto Europe despite the fact that car rental charges have doubled in the last year. "
" I experienced a problem with the seat belts. I received a warning sign on the dashboard instructing me to take the vehicle to the service depot. I contacted Drive On by telephone and they offered to replace the vehicle, but this was not convenient as it continued to drive satisfactorily and safely. Upon return, three staff failed to diagnose the problem. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by GRAHAM - 30 May 2022
" I have found Auto Europe's offering easy to use and very competitive. First class! "
" Efficient and friendly service, both at collection and return. I was impressed that the deskstaff made no unwanted efforts to sell additional products . I was very pleased all round! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JONATHAN - 30 May 2022
" Auto Europe was easy to use but gold car was diabolical "
" The first car had a fault with seatbelts showing warning lights and the service to replace the vehicle was shocking!!! I had to get a taxi alone to the airport wasting a whole day of my holiday they couldn't even drop a car when collecting my original! They also wouldn't upgrade me or offer any compensation "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LISBON, PT - Reviewed by TERENCE - 28 May 2022
" I wish there was an option for zero! I will NEVER use Goldcar again and unfortunately due to your association, will never use you again either!! "
" Awful. Despite having hired cars round the world with no issue, assistant refused to accept my credit card for deposit (husband main driver - he has no credit card), wouldnt change me to main driver, wouldnt refund booking (as our flight was delayed & therefore, according to him, rental had started already). Put us over a barrel basically & forced my husband to pay a further non refundable amount of approx £200 for full insurance (I'd already paid £220 for hire, including additional insurance). Shocking, I recommend you sever relations with these charlatans. Manner of agent was rude, bored & abrupt & another customer was having similar issue beside us & getting same treatment (he was VERY cross!). Also charged approx £170 deposit for fuel - even though a full to full policy, I've never seen this anywhere in years of hiring vehicles multiple times!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PORTO, PT - Reviewed by MARIA CONCEICAO FERREIRA DA CO - 25 May 2022
" wasn't impressed with the fact i was expect a Juke and got a Renault . also after a couple of days the car had a fault on the screen about service which left a bit worried as i was doing quite a lot lot of millage "
" wasn't impressed with the fact i was expect a Juke and got a Renault . also after a couple of days the car had a fault on the screen about service which left a bit worried as i was doing quite a lot lot of millage "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by WILLIAM - 24 May 2022
" As above. Happy with the car and local staff. "
" Very good experience. Quick, efficient touchscreen check in (staff available if needed). Friendly checkout on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 24 May 2022
" Excellent customer service, Thanks "
" Excellent choice of vehicles and reasonable value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JEFFREY - 23 May 2022
" I have rented from Auto Europe (and Enterprise) many times before, and this was the first time things went wrong. I don't blame Auto Europe, but think that Guerin at Lisbon Airport need to clean up their act and stop scamming customers. "
" Although booked as Enterprise at Lisbon Airport, the vehicle was actually provided by Guerin, and had over 50,000 kilometres on the odometer and various pre-existing damage when allocated to us. On returning the vehicle the staff then accused me of causing various aspects of the damage, and charged me nearly 300 Euros as a consequence, as I had overlooked two items of damage (a scrape on the underside of the vehicle and a scuff on one alloy wheel) when I photographed parts on the car before we left the dark and cramped parking garage. Fortunately I took out the extra cover insurance and will claim a refund, but I will certainly not rent from Guerin again, and will check to see if Enterprise sub-contract their service at other airports in future, as their good name is being sullied. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by ROBERT - 22 May 2022
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 21 May 2022
" Happy so far with Auto Europe. Sometimes cost of taking car into other countries not clear. "
" All went very smoothly. The car had done around 1000 miles and was almost as new. Friendly staff at checkout and checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 21 May 2022
" Not the worst car hire experience but generally pretty poor. Your website should distinguish between the actual rental company insurance and your own. "
" The car was very scratched with some substantial scrapes. There were too many to actually describe. I took out the full cover at the time of booking thinking it was Europcar but in fact it turned out to be Autoeurope, which is not what I wanted because I want to leave the car after the rental and have no problems at all. So I took out the Europcar insurance as well. I expect it to be dear but for my peace of mind it is worth it - so the Autoeurop insurance was a waste of money! 50 km out a warning light came on and shortly after that there was a message saying the engine was running on reduced power - which was a serious problem on the motorway. We persevered and the following day the warning light went out and the power seemed ok- but it was worrying at the time. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by ADAM - 21 May 2022
" There was to be guaranteed Captur - was not. There was supposed to be navigation - it wasn't. The staff spread their hands helplessly. An additional driver was included - I had to discuss this with the staff. Could be better... "
" a "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 20 May 2022
" Auto Europe good presentation and very Efficient Car charges big increase "
" Car new& top model for group Desk service. Thorough and efficient. Return very speedy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MAN-WAI - 20 May 2022
" Very easy to find a suitable car. Smooth transaction, no hidden costs. I'll definitely use it for my next trip. "
" I had my car upgraded. It was a new Fiat 500 convertible, so nice travelling with it in the central part of Portugal. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULO - 19 May 2022
" Annoyed by finding the global no excess insurance coverage I nought didn't cover windows and tyres and had to pay additional "
" Annoyed by finding the global no excess insurance coverage I nought didn't cover windows and tyres and had to pay additional "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PAULA - 18 May 2022
" Been a costumer for 11 years I think it says it all "
" Still good, but it use to be much better. The new computerised check in is very confusing after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MALCOLM - 18 May 2022
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 18 May 2022
" All good "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELDER - 18 May 2022
" Always smooth. "
" Very good from start to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARC - 17 May 2022
" Was looking for a car for a week in Portugal, find a website easy to go through will adequate infos and did not have any bad surprise during the trip "
" Easy process to rent the car with no surprise on the deal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCUS - 17 May 2022
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 17 May 2022
" Excellent Experience "
" Good place to rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by COLIN - 17 May 2022
" See above "
" Rude unhelpful and agressive member of staff on pick up. Said we 'weren't special' and that she thought she had the right to be rude to us because we said we felt like we were being scammed. She was that rude I wanted to take a picture of her at which point she said she was calling the police on us. They would not accept the insurance we had bought via auto Europe and demanded we purchase theirs when we declined they refused to accept a debit card for the deposit they wanted to take of 1200€ and would only take it with a credit card. I only had a debit card but they would not accept my partners credit card. They therefore m'aide us purchase the insurance again from them directly or not hire the car to us. It was a terrible experience and ruined the start of our much needed holiday. I do feel that auto Europe should mention that this at purchase. We ended up with two insurances because of this. And wasted our hard earned money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PORTO, PT - Reviewed by VALENTIM - 16 May 2022
" Easy process and pick up and drop off on airport grounds "
" Easy to book and very friendly staff. Would rent again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by KAREN - 16 May 2022
" Easy to book, amend or cancel policy. "
" Very slow pick up procedure. Car hire is generally far too expensive especially the insurance but no more than anywhere else. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANTONIO - 14 May 2022
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by JEREMY - 12 May 2022
" very good "
" had a really good experience ! thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONNA - 12 May 2022
" Although off airport, shuttle service was v efficient. Just call when you arrive at the airport. Staff were super friendly and efficient. No hidden extras. A pleasure to deal with. "
" Super friendly and helpful staff - they really made renting with Rentastar a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CHRISTOPHER - 11 May 2022
" It did the job "
" Did the job "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by TIMOTHY - 11 May 2022
" No you've let me down. If they don't return my €300 I'll be coming to you for it. I have been using you guys for business trips for 14 years and never had a problem. You guys must not continue working with Alamo, its not Alamo, its a bunch of scammers called Guerin. "
" They aren't Alamo they are Guerin who are scammers. I paid you guys for a SUV from Alamo. I Paid Auto Europe £393.12 and on arrival was asked to pay another €300 described as a deposit by Guerin. The Rental Agreement I got was for a Nissan Qushquai. The damage report stated nothing about a dent or ding in a wheel. The car turned out to be a Jeep Renagade. We took pictures of the damages before leaving but were not given a new Rental Agreement for the correct car. On return the aggressive woman who inspected it and stated I had damaged a wheel. I told her it was already there and tried to explain my daughter took photos. I was directed to the manager who was just as aggressive and similarly unhelpful suggesting I should sign for the cars return and admit liability and pay a further €160 - for an old ding in wheel that was apparently not on the Rental Agreement as outgoing damage!! I refused and left the Guerin Office before things got ugly. Just read Trust Pilot or Trip advisor. They try this on with everyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 08 May 2022
" Ok polite staff "
" Systems down on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 May 2022
" The arrangement of the hire through Auto Europe was simple and efficient - I would be happy to rent through them again. "
" There was a bit of a language difficulty and I didn't understand that I was being charged for fuel in advance, as I thought I was on a "full to full" contract. I returned the car full and am awaiting a refund of the money which was charged to my credit card. The car was clean but showing signs of wear and tear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ALISON - 05 May 2022
" Very inefficient "
" I had to wait for around 1 hour in a queue to pick up the car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by PETER - 04 May 2022
" The prices to hire a car have shot up over 40% this last few months & I'm seriously thinking it will be cheaper to get a taxi from & to the airport & then use Uber if required while at my resort. Most people I have spoken to have said the same!!!!!! "
" Unfortunately you have to get a shuttle to & from the airport to pick up your vehicle which was the only negative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JORGE - 03 May 2022
" no comments. "
" no comments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 03 May 2022
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCES - 01 May 2022
" Will definitely use again . Excellent value "
" All that's needed from car hire "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOSE - 01 May 2022
" Not good "
" A unica coisa que tenho a apontar e que me deixou revoltado foi a falta de limpeza do interior da viatura e o horrivel cheiro a tabaco que me deixou agoniado....sou alergico ao tabaco "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by COLIN - 01 May 2022
" Auto Europe have always been a good Company to deal with "
" Lady at pick up spent ages trying to get me to pay for a more expensive car. Not good. Man at return was totally opposite, a pleasure to deal with. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by GREGORY - 30 April 2022
" Unhappy with the additional costs deducted without our authorisation and without a detailing of items "
" Did not accept American Express although I reserved using it. Deducted over £100 afterwards although no damage or other issues on return "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by ADRIAN - 30 April 2022
" Easy "
" Everything smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 29 April 2022
" Awful awful awful. Goldcar let themselves down, the actual car was ok but the service was appalling and as for being ripped off for something so small which 99.9% of people would miss was not fair. It was superficial damage, no damage to the tyre wall infrastructure, just an excuse to extort a huge amount of money from an honest customer. A Disgrace with a capital D. "
" Charged 199.50 Euros for a very fine slither of rubber on the tyre which was superficial, so small it was not picked up by anyone on departure, customer service was non existent, the girl at the counter was extremely rude. I will not use this company again. A shockingly bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by TIMOTHY - 27 April 2022
" auto-europe were good, but let down by Dollar. "
" Extremely long wait to pick up our pre-booked vehicle. On return we approached 3 different members of staff in the car park all of whom refused to assist, instead directing us inside the building where there was a queue. The counter assistant then re-directed us outside to the car park, we explained 3 members of staff had refused to check in our vehicle so he took our keys/paperwork and we then left. Completely unsatisfactory and totally inefficient service. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 26 April 2022
" Went well thank you "
" All good thanks "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by STEPHEN - 26 April 2022
" I always use Auto Europe. I prefer to use Budget where possible but it depends on availability and price options available "
" Overall a very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRADLEY - 25 April 2022
" AutoEurope is v good and I am sure Gold Car is a good rental company, but on this occasion, either there were too many customers or not enough staff and the basics on the rental vehicle were not in place. "
" The Car was in a very bad state. It had been very hurriedly cleaned. There was sand on the seats, sand in the boot; there was no rear parcel shelf, which meant you could see directly into the boot and all its contents. The car had scratches and dent marks all over. The clock in the car did not work. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by DAVID - 24 April 2022
" ordering the car via Auto Europe was good and all paperwork correct "
" Picking up the car took longer than expected. Seemed to be a lot of staff wandering about but only 2 serving customers and one of them was dealing with Europcar priority customers. Car was a Citroen and was fine and the return was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by OLIVER - 23 April 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALEXANDER - 23 April 2022
" None "
" Good service - be aware of excess to be paid on credit card and deposit/ payment for automatic toll road payment machine in the car. These are all standard in the market but not everyone may be aware. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAREN - 22 April 2022
" See above "
" Pick up staff very slow, car was a level below what we ordered but no refund was offered. Car was terrible state with chips and paint peeling off all over the bodywork. Condition ok inside and drive well but very very expensive for what it was. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ANTONIO - 22 April 2022
" Was not offered full refund only partial refund which I'm still waiting for it so overall I've lost £400 due to miss communication between autoeurope and Dollar as they said they had no flight details on their system! "
" I provided the flight details to AutoEurope but My flight was delayed and Dollar didn't wait for me to collect the car and when I arrived they were closed! They cancelled my reservation as no show and I was forced to do a new booking with Goldman paying £200 more that my initial booking,and still waiting for my refund. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by NIGEL - 21 April 2022
" Very helpful good service but expensive "
" Very helpfull, good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOEL - 20 April 2022
" No issues at all. "
" Car in a poor state, damage outside (scratches all over). Tobacco smell and not clean inside. Breaks not working properly. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MICHAEL - 17 April 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 17 April 2022
" Very poor service from all conserned. "
" Firefly only had electric cars to hire. Considering I had lots of kilometres to do it was not feasible to take the electric vehicle. I failed to collet the electric car as firefly did not want to give me an alternative vehicle and went else where . Will not be using this service again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by STEPHEN - 17 April 2022
" Easy to use. "
" All was fine until we arrived locally. Very slow at collection. I was expecting fuel to be "full to full" as stated on my voucher, but level at pickup was 3/8. When this was queried, I was told that their policy was "same to same" and that Europecar made a mistake. We asked if we could get a lift to our accommodation instead of the airport not knowing the area. The shuttle man looked the map saying he'd have a look. So we waited. And waited. Turns out he'd gone to collect people from the airport and hadn't bothered to tell us that he couldn't take us. Very poor customer service. Shall NOT be using them again. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FARO, PT - Reviewed by HILARY - 15 April 2022
" Been using Auto Europe for years and have recommended to others on several occasions "
" Very proficient service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 13 April 2022
" Everything went well with AutoEurope on this experience. "
" The car was in really bad shape. Lots of scratches, bents and not well cleaned. There were some squeaky sounds on the steering wheel and on the sliding door as well. There lacked also 2 covers for both front wheels, making the outside look of the car a disaster. The car was delivered to me with the tyres with low pressure and with no water to clean the windshield. As for the rest of the renting experience, everything went well. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MADEIRA, PT - Reviewed by RYAN - 12 April 2022
" N/A "
" I was mis-sold a policy at the counter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LISBON, PT - Reviewed by DAVID - 12 April 2022
" what is the point of paying extra for zero excess to find out in the small print that windows, wheels, tyres, under body are not covered. this should be made clear at the time of booking!!!!! what a con. "
" what is the point of paying extra for zero excess to find out in the small print that windows, wheels, tyres, under body are not covered. this should be made clear at the time of booking!!!!! what a con. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
PORTO, PT - Reviewed by PHILIP - 12 April 2022
" Prefer Drive & Go every time "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVER - 11 April 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARTIN - 10 April 2022
" Booking with Auto Europe is easy , well explained and offers good value for money. "
" The counter staff at Lisbon Airport were efficient and helpful , however the handover of the vehicle is rushed , they leave it to you to inspect the vehicle giving no information regarding any existing defects . You are emailed the rental agreement and left to go on your way . On return the drop off is hectic with numerous vehicles being dropped off at the same time , the staff member checked the vehicle and stated all was in order but no information is given as to when your deposit will be refunded . We later received an email stating that no new damage had been caused but it also showed two areas of previously reported damage . To improve the service more information should be given at the time of collection showing existing damage and the timescales for the return of the refund . I have no problem with AutoEurope but Sixt could improve their procedures . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAULO - 10 April 2022
" Cannot understand if one pays ahead full cover insurance, why on arrival companies still ask for an extra insurance??? Or one pays full insurance ahead of contract...or not paying ahead full insurance will be payed locally? Insurance policies not well designed to cover both sides... "
" Took full zero Insurance at auto Europe... on arrival at Hertz desk was asked to pay an extra to cover car body, glass, tyres, tow assistant, etc... 1st.car full of window screen damages, scratches, etc was newer car... Request exchange... Second car also suffered a great number of metal defects and damages... Fotografed all car damages before driving it... At the other end all was OK up to now... "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by ALAN - 09 April 2022
" Very good. "
" Top value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ADRIAN - 07 April 2022
" Didn't like waiting for transfer to rental office "
" Didn't like being pressured into spending another €131.00 on extra insurance "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JOAQUIM - 07 April 2022
" You should make sure minimum standards are kept. The fact that rental is less expensive should not justify renting cars that are not in perfect condition. "
" Cars are dirty and full of marks and dents everywhere. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by DAVID - 07 April 2022
" As usual, the booking and support processes were faultless. It is a shame that Auto Europe use partner companies such as AVIS. "
" Apologies for the late review, I have just discovered your review email in my junk folder. So, here goes:- The car we ordered was a Toyota CHR Hybrid SUV. On arrival at the AVIS desk I was informed that this vehicle was not available, the only available hybrid being a Toyota Corolla. I was told that there were no similar SUVs available but that I could purchase an upgrade. I do not consider that a Toyota Corolla is a suitable replacement for a Toyota CHR SUV. The cabin space is much smaller, and we could only manage to fit 3 suitcases into the boot by dropping one of the rear seats forward! It's a good job that there were only 3 people in our party. Having paid over £800 for this rental, the whole AVIS rental experience left me feeling cheated! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MADEIRA, PT - Reviewed by NICHOLAS - 06 April 2022
" See above "
" I did not expect to be charged for the washing of the car. Surely this is a routine maintenance operation between rentals but I was charged €12.20 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 April 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by TIMOTHY - 06 April 2022
" Only complaint is they were not contactable over a weekend for queries. "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAIN - 05 April 2022
" Europe car themselves were fine, no complaint. But our contract is with Europe car and they should be able to sort this out. I have emailed on 28/03 Europe car but have not yet had a reply. "
" We have been charged an additional amount of 110.00 Euros for toll and admin fee which is not as per the agreement. we were not sent an account of how this charge was arrived at. We have lodged a complaint on the 28th March and copied Europe car. We have had an acknowledgement from Sixt but no other response. we are extremely unhappy about this charge and would like you to take this up on our behalf! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANTONIO - 05 April 2022
" very friendly staff "
" very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 05 April 2022
" Very smooth "
" very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 04 April 2022
" Used the company a lot was first unfriendly experiences with them may she had a bad day "
" Arrived to pick up lady not very friendly. External was dirty hard to see damage as dirty and dark. When dropped of had no problems "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JOHN - 03 April 2022
" Have used Keddy around Europe locations and will always return. Staff are excellent and pricing is very competitive. Quality of vehicles is superb. "
" Excellent service as usual. The counter staff(Bruno) was very polite, friendly and professional. The vehicle was as new and very clean. Both pick up and drop off went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 31 March 2022
" Staff all very pleasant. Car had multiple small dents and scratches but no issues on return. Car given with 7/8 fuel so very difficult to return the same so they got a full tank back. "
" Generally OK, the engine management light was on but I checked the oil and water and watched the temp and no issues. Mentioned it on return and they didn't seem bothered . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ELLIOT - 31 March 2022
" a "
" I reserved an economy car, Volkswagen Polo or similar, £305 for 2 weeks. Madeira is all mountains with very steep roads. I asked the man about the size of the engine of the car he was going to give me. (I don't remember what type it was.) He said it was 900cc. I asked if was suitable to get up the mountain roads. He said no. I said I would have expected a Volkswagen Polo or similar to to have a bigger engine suitable for Madeira's roads. He said that some Polos are 900cc and the economy category of car was the same as the mini category except with 4 doors instead of 2 doors. He wanted to hire me a diesel car with a big engine for an extra 270 euros. I refused. Then he offered me a 1.3L petrol car, a Citroen Catcus for an extra 170 euros (£150). I reluctantly agreed. I feel that I was badly treated and that I should not have had to pay an extra 50% to get a car suitable for Madeira's roads. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DANIEL - 30 March 2022
" Only recommended with full insurance zero excess. "
" The only drawback was the damage charge which was almost more than the rental price for 14 days. I did not agree with their assessment that a respray would be required for some very light scratches on the bonnet. I think they would I pay need polishing. I had not noticed any damage and the scratches probably came from washing it, removing the orange saharan dust which had been settling on cars for the previous week due to the weather conditions. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLYN - 30 March 2022
" Excellent staff. Still waiting for my deposit refund 25 days later. "
" I have not received my fuel or toll deposit refund. Over 25 days have passed. The fuel tank was full when I returned the car. The staff were excellent and very helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREW - 29 March 2022
" All fine apart from the airport bus pickup issue. "
" The main problem was with the pickup - although Sixt is shown as being at the airport, it still requires a minibus to take you to the main office. It is supposed to run every 10 minutes, but we waited more than 30 minutes by which time a large number of people were waiting and it turned into a scrum to get on the bus. A one-off I expect, but it would be good to see if this can be avoided from happening again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by TSVETAN - 28 March 2022
" Aa above, I never received a single email from you guys to confirm the booking but my credit card was charged. Please refund my funds. "
" I made a booking over the internet for a vehicle, put all my details, including my credit card in the form, submitted it but got an error message. After I pressed "back" the application told me that there is an issue with my request as it asks for permission to travel to Spain therefore, you the provider, would have to get in touch with teh lcoal partner. And this is the last time I heard back from you. I didn`t receive any emails around the booking, but yesterday I noticed that my credit card has been charged. Can you please share this with the correct person in your company so i get my money back? Alternatively, send me what steps I need to take to get a refund if not done automatically to my email. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ANTONY - 27 March 2022
" Very good will use them again "
" Very efficient very quick collection Then very easy checking back in Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BARBARA - 26 March 2022
" Very good "
" Everything was just perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 26 March 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA BARBARA - 24 March 2022
" My experience with sixt was great Retuning the car , Bruno made it very quick and easy very polite he was. Like the way you send invoices explain the expenses taken out from the credit card. "
" All Staff act in a very friendly professional manner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 23 March 2022
" Very good in all aspects . I would hire again . "
" Efficiency, not fussy , friendly . Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VIVIENNE - 23 March 2022
" Good "
" All very efficient and straightforward. Just wish there could be a free additional driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 22 March 2022
" All OK "
" Tyres had obviously not been checked before the vehicle was collected. Pressure warning appeared soon after leaving Faro (after 11:00 pm and driving at 120 kph on the A22 motorway) Setting pressure and resetting the warning indicator caused considerable inconvenience and cost hours of our holiday time. Hertz support were not as helpful as they could have been. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by LYNDA - 22 March 2022
" Picking car up in airport terminal could be improved by staff carrying out the service, but staff at car collection point very good. Car was excellent condition, good size engine, clean, etc. Drop off quick and efficient. Rogelio was pleasant, friendly and efficient "
" Experience very positive. Checking car out could be improved, but service of staff at car collection very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 20 March 2022
" Good website "
" Helpful Staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 20 March 2022
" See above "
" All fine. Had a wide choice of cars,but staff could point out 5/6 gears,indicators don't return. HERTZ have no signs to point out return site. I find DOLLAR prices sound "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GIUSEPPE - 19 March 2022
" I tried to contact Auto Europe twice to ask for directions to the collection point. No one aswered. When you travel abroad, you definetly need a better assistance. "
" Good advices and level of information "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 19 March 2022
" Not your fault But wouldn't bother with gold car again Rubbish Company "
" We picked the car up drove to our hotel where we discovered we were unable to lock the drivers door because the lock had previously been broken into, we phoned and was told we could get a train and pick up another car and they would arrange to collect of the said car, looking at the paperwork was proof they already knew about the damaged lock, how on earth would let anyone drive off in a car that didn't lock, the second choice they gave us was to use the car and return it at the end of the rental which we decided to do because we would have lost a day of our holiday and a 80 km round trip. No offer of compensation, they just don't care ! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by RICHARD - 18 March 2022
" Good experience overall "
" First time using Centauro was very pleased overall the only downside might be the location being difficult to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MALCOLM - 18 March 2022
" x "
" Need to automate more of the booking process for regular users of Drive On. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCAS - 18 March 2022
" Great service! "
" Great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 17 March 2022
" Very good service on the pick through to the delivery of the vehicle. "
" the service was good and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by KARON - 16 March 2022
" Ripped off by taking 100 euros for damage which I did not do ! "
" I collected the vehicle in the dark and only had a phone torch to check. I didn't check all the wheeltrims properly and when I returned the vehicle they said I had damaged one - which I hadn't and they immediately took 100 euros from my card ! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 16 March 2022
" The booking process was very simple and efficient. Shame it was let down by its hire company. "
" Despite selecting the hire company based on' full to full', I was given a 'return at the same level' service when I picked up the car. This was despite having a print out of the hire conditions that it would be 'full to full'. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LESLIE - 16 March 2022
" Superb wouldn't go elsewhere "
" Awaiting call from your rep re insurance issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 14 March 2022
" Very efficient service in all respects "
" All arrangements for car hire and condition of car very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 13 March 2022
" Ok "
" Good company "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAREN - 12 March 2022
" As above "
" When we questioned why they took money form our account, we were advised that this would be refunded as it was a holding charge. The refund was short and we are currently awaiting a response from yourselves ? "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDWARD - 11 March 2022
" Always good value and customer service. "
" Firefly is a Hertz subsidiary and so has very strong service orientation and slick operation. Hertz call it their low cost operation, I.e. mostly for tourists not commercial customers. However not so low cost, just a bit less than the Hertz brand. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DANIEL - 10 March 2022
" Everything went as planned with no problems encountered. Recommend "
" The whole experience was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 09 March 2022
" We are happy to use Auto Europe again, but not with Drive On Holidays "
" We have used Drive On Holidays many times but the last two times of using them the services is terrible. The collection process from arrival at their office took 1-1/2 hours !!! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOHN - 09 March 2022
" easy to deal with efficient "
" everything was as efficient as normal. I find Guerin very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 08 March 2022
" .Competitive and easy to use "
" Fantastic Staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ROGER - 08 March 2022
" For the last 2 times in conjunction with europsar it has been excellent. Not always the case in the past "
" We hope wherever possible to use europcar in the future, we are well travelled and we have had bad experiences and want to become loyal to a company we can trust. That is not to say we will not use auto europe again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 06 March 2022
" All went well "
" All went well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARKO - 04 March 2022
" As in 3. "
" Everything worked fine. No waiting, no hitch, nice car, smooth return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEXANDRE - 03 March 2022
" Smooth experience. No surprises. "
" Smooth experience. No surprises, no extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIE - 03 March 2022
" Always good "
" I arrived early due to flight and assistant tried to sell me insurance on an alternative car for earlier pick up. The cost was double what I had already paid auto Europe. I tried to explain that it was far too expensive but she wouldn't budge , said it's this or wait 4 hours. When I asked her to call me should a cancellation happen, she told me it wasn't possible. Very unhelpful attitude so I told her it's the last time I'll use Goldcar. Awful service. Didn't even want to try snd help me. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LISBON, PT - Reviewed by FRANCISCO - 03 March 2022
" No issues "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANTONIO - 02 March 2022
" all the employees were super helpful. "
" the staff was professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANDRA - 01 March 2022
" good service "
" always good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by NIGEL - 01 March 2022
" Easy to book but now not sure what else I need to cover locally after I've taken cover with you? "
" Extreme pressure to but additional insurances even youth I had taken cover with you "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by WILLIAM - 28 February 2022
" I was very happy with the experience. One small negative - poor signage between the airport building and the Dollar/Herz building. "
" I was very happy with my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by ANTHONY - 27 February 2022
" Great. Would definitely use again. "
" Excellent service and a great car that was a bargain. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by PHILIP - 25 February 2022
" I will never book it through Google again. "
" We paid for the 'car' via Google €114.92 but when we got to pick it up we was then told to pay another €1,050 for the car, we said how come and they said the €114.92 was to secure the car. WARNING - Don't book via Google - go direct "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MADEIRA, PT - Reviewed by DOUGLAS - 24 February 2022
" Always found Auto Europe very competitive with prices and feel confident booking with you. "
" Pleased with car presentation, collection and return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ROBERT - 23 February 2022
" Very unhappy with hire company and it was not on the airport which I always book. "
" The hire company was not on site but a bus ride away The! The car had lots of marks and scratcher. The counter staff were very pushy about taking extra cover out. On returning the car the rear tyre was a little flat and was found to have a nail in it. They insisted on charging for a new tyre at €243! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by CLAYTON - 22 February 2022
" auto pickup machine not recognized my booking staff said it does not work for any customers would have been faster just going to the desk "
" staff helpfull auto pick up usless "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by FRANK - 22 February 2022
" Budget were good whereas Auto Europe were very expensive. "
" Having seen the value that Budget are receiving from Auto Europe l was surprised how much they received versus how much l paid to Auto Europe. Consequently l will in future always contract directly with the hire car company and not use Auto Europe. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by GRAHAM - 18 February 2022
" All good as usual. "
" Problem with car brakes after 3 days. Car quickly and easily replaced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ESTELLE - 18 February 2022
" Please can you take this up with Keddy for me? "
" I'm annoyed that we use them at least 3 times a year and on this occasion I was the main driver. I had my 5 month old in my arms when I was collecting the vehicle and was advised if I upgraded it would be €80 extra... which I agreed too. When I then later referred to my paper work I realised It was €80 per day not overall. I was absolutely devastated as I do not have that sort of money. I want this to go back to Keddy and someone come back to me, as its now put me off using them again. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JOHN - 16 February 2022
" Used Auto Europe for the 4th time for Funchal hire and all went smoothly. For some reason the quotations came in much higher this year, possibly due to a later booking. "
" Thank you. Hired for the fourth time from Funchal and all went smoothly. New electronic sign in works well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by NIKO - 12 February 2022
" Fast and easy if you book a full insurance coverage "
" Booking voucher information was wery clear just need to waiting for the shuttle service and travel for no more of 5 min. By the desk customer service was super. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 11 February 2022
" Good experience "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOSE - 08 February 2022
" Great service "
" It was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS A - 04 February 2022
" tolp "
" top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEXANDRE - 04 February 2022
" Best rental company I ever used so far. No unexpected charges, friendly and flexible. Keep up the good job. Customer first! Kind Regards, Alexandre "
" Best rental company I ever used so far. No unexpected charges, friendly and flexible. Keep up the good job. Customer first! Kind Regards, Alexandre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLA MARGARIDA - 04 February 2022
" Everything perfect "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 03 February 2022
" As per 3 "
" First thing was the shuttle bus driver on the way to their depot drove very dangerously and was clearly breaking the speed limits. When picking up the car in the dark was told there was no damages or marks. But on inspection with my phone torch discovered that the whole side of the car was marked and had dents and scratches. Had trouble finding the staff as they had relocated to a room round the back. The car was then re inspected and all the marks identified. The passenger seat was stained and the car smelled of cigarette smoke. On reflection I should have asked for another vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LISBON, PT - Reviewed by VITOR - 03 February 2022
" Very Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBIN - 01 February 2022
" I ad believed I had paid in advance for additional insurance, but Goldcar made us pay again upon arrival. "
" We are still awaiting a refund for fuel and tolls which was debited from our credit card upon arrival. We also advised Goldcar upon arrival we had prepaid for extra insurance and they made us pay again as they said we had paid Autoeurope and not them and they had no record. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CRAIG - 31 January 2022
" Ditto as above. The insurance with Auto Europe clearly not sufficient for Goldcar when colecting therefore i had the option of taking the risk and dealing with Auto Europe afterwards, meanwhile laying out €1600 on my credit card or paying another €99 for complete peace of mind. VERY VERY UNDERHAND. Again let's see if anything happens out of this! "
" Between Goldcar and Auto Europe you have managed to get 2 lots of insurance out of me. Extremely underhanded and the decent thing would be to repay me one. It will be very interesting if you do anything or just interested in making a cheap buck! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JEYAPRATHEPAN - 27 January 2022
" Great trip, easy pick up and drop off. Counter staff were great with advising us that we needed an upgrade for Madeira due to group size "
" Very nice and enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KERMODE NEIL - 25 January 2022
" Easy to use and competitive prices "
" Efficient and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 25 January 2022
" Over 10 years booking my cars with Auto Europe never had any problems "
" no mats in the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by SERAFIM - 24 January 2022
" Excellent "
" Excellent rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ZOLTAN - 23 January 2022
" Easy to book online. "
" Friendly and really helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 19 January 2022
" Not enough counter staff hence 90 minute delay in picking up the car. "
" Very good service except the 90 minute wait for the car due to long queue. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 18 January 2022
" As above, only downside was the excessive deposit of EUR1600 required- not clear at time of booking. "
" Very positive apart from the demand for EUR1600 deposit on picking up the car. This was not made very clear at time of booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OVIDIU-EUGEN - 11 January 2022
" Very smooth process "
" Very smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALDAS DA RAINHA, PT - Reviewed by HARRIETTE - 10 January 2022
" Most satisfied with the service recieved thank you. I will be using this company again and booking through Auto Europe. "
" Transaction was swift and smooth and all went without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 07 January 2022
" Overall experience with Auto Europe was great but Goldcar service was terrible this time "
" Had to replace the car after driving it a couple of hours. Check engine light just came on and went to change the car. Not even an apology ar the counter and I have requested I didn't want a Fiat 500X again as they are rubbish and the employee ignored me completely and said he only had another 500x available. This was a lie as I've seen many other models at the car park. They've charged me a "diesel Charge" were I didn't request a diesel car "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by AHMED - 05 January 2022
" Cars upon return cannot be filled up 100% with petrol a little variance is acceptable as long as the needle is on full. "
" Rental rates are overpriced for an economy hatchback. I have returned the car full. They still charged me EUR 11 to fill it up, although the needle was on full and EUR 25 charge for fuelling! Will not use them again. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOSE - 04 January 2022
" It would have been better if drop off clerk was more efficient and customer aware "
" Drop off clerk spent 30 min trying to find faults in the hired car to charge customer. The car was parked and unused for most of the rental period. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 6
PORTO, PT - Reviewed by FABIO - 02 January 2022
" Over priced vehicle... "
" Good "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 30 December 2021
" Always excellent cars and friendly staff. "
" I have used Guerin for many years at various airports and have always found them reliable and friendly. The only issue was at times delays in picking up the vehicle due to many customers. The new electronic system comes to resolve this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREA - 20 December 2021
" I would make people aware of the up selling! Not good. "
" When we picked up the car there were the inevitable add-on's. I want to pick up a car and not be hassled with these things. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 19 December 2021
" Painless !! "
" q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by MICHAEL - 16 December 2021
" Auto Europe have awide range of hirers available, unfortunately I chose the wrong one in Centauro "
" I have never had aproblem hiring a car in over 40 years of hiring until now. I was shown a plan of all of the damage marks to the car when I picked it up showing at least 14 scrapes one being a serious attempt to break into the drivers door. \i was aske by the in a jovial manner by the lady if I wanted to take photos of the damage, i did not see a real problem so I said no as there were so many to photograph. I was met by a man when I returned the vehicle who asked whether I had taken photos and when i said no his face lit up and he made a cursory look at the driver's side and then went straight to the passengers side bottom of the front bumper and took a photo and showed me a "new" scrape on the bumper. He also showed me an undated photo purported to be taken before I hired it showing other scrapes but not the "new" one. I said that it could not have been us as a) the scrape was slight but you would have noticed coming into contact with anything and b) we had only used it briefly to go round the island and the rest of the time it had stayed in the hotel garage. He then said it would cost 220 euros to repair, this really set me off because there were so many scrapes on this bumper if he asked that off each hirer it would have contributed substantially to respraying the whole car. I then made it my point to warn other people hiring there that they needed to make entirely sure the condition of their vehicle before leaving the premises, this drew some very evil looks from the staff. We ha d alift back with another couple to the airport and they complained about thir mistreatment by Centauro. I have mentionend my disatisfaction in my survey back to Centauro. I am not sure who is benefitting from this scam or whether the Company know about it. I have had it deducted from my bond and do not know how to get recompense from Centauro. I have no problem with Auto Europe who I have always found helpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DEREK - 16 December 2021
" The whole experience from Auto Europe through to Guerin at Faro was excellent and seamless. "
" This is the best car hire experience I've had. The staff at Guerin were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 15 December 2021
" Good prices, easy website, known brand companies. "
" Good price, efficient service, reasonable car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by RICHARD - 15 December 2021
" Auto Europe were faultless just a shame that the hire car provider on this occasion was not. "
" Office tried to get me to sign the agreement on line which was at a higher price than the voucher I had purchased. Car was also damaged on 3 bumper corners and I had to walk some distance and up a steep hill to collect the vehicle myself from the cleaning station. This would have been impossible for someone less able bodied. There was also some delay in the collection which they blamed on the system. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTO, PT - Reviewed by LEDIMAR RAMOS - 13 December 2021
" The most disappointed experience I had. "
" Unfortunately I've been charged for something I did get. I paid the rental with myAmex card unfortunately wasn't well display that the company does accept it. I almost lost my holiday because I didn't receive any support from de customer service. So shame. And of course I will not recommend this website for no one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by DAVID - 12 December 2021
" No further comment "
" Extra insurance cover , too much pressure to buy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DARYL - 11 December 2021
" Still awaiting refund after being over charged for fuel. "
" Just been charged for a tank of fuel. Booking was full/full. Car was returned full and signed off as full when returned. I have emailed Sixt but no response, very disappointed. Can auto Europe help? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EMERSON - 09 December 2021
" I was unable to use one of my vouchers, asked for a refund, and being denied a refund from Auto Europe, the attended also was very rudge, without patience, education and with no respect either, I'm very disappointed. "
" I was unable to use one of my vouchers, asked for a refund, and being denied a refund from Auto Europe, the attended also was very rudge, without patience, education and with no respect either, I'm very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PORTO, PT - Reviewed by PATRICK - 09 December 2021
" All good - no problems. "
" All good - no problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 08 December 2021
" I had a good experience, I will return again. "
" Very good , friendly staff you get what you paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 08 December 2021
" DriveOn service and courtesy are second to none. "
" DriveOn staff are invariably courteous and helpful. For example, on returning the car I realized only on the shuttle back to the airport that I had forgotten something. The driver immediately turned round, assuring me that it was no trouble at all. This is typical of the attitude of DriveOn staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CESAR - 07 December 2021
" No return veículo to the airport it was raining very bad experience while other rent car companies had mini bus to return they customers to airport "
" Waiting 1.5 hours to be attended Staff not helpful "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by MANUEL - 07 December 2021
" Can fault Auto Europe however not the best experience with Hertz. "
" It took a long time to pick the car up. Only one person in the counter. Was nearly 35 minutes waiting. Car was upgraded for 50 Euros however had a long scratch on the side of the car. Being black I end up not taking the vehicle to the event I went to Madeira for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DIOGO - 07 December 2021
" So far I would say very likely, somebody damaged the side mirror on my car and I'm waiting on you guys to tell me how we will solve the issue since I had all the insurances. But if it all goes well I'll keep recommending autoeurope, never add issues with you guys "
" It all went well, they do have some new automatic processes and machines now that make the experience a bit worse and more complicated but still like it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 December 2021
" Yes I would recommend having had good service over 14 years. "
" Everything went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by EMMA - 04 December 2021
" I accepted automated Process was new so shall be come quicker in the future, I hope this is true "
" The process would be improved if the initial booking info I provided was already in the automated system. I had to repeat all questions which delayed the collection of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHARON - 29 November 2021
" Already have recommended. "
" Absolutely fantastic, I could not fault rentastar at all, superb service, will certainly recommend and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCAS - 29 November 2021
" 5 stars, always! "
" Always the best prices. Customer service at hand and happy to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by TREVOR - 29 November 2021
" Good price and service. No problems with the booking and would use again. "
" Good location at the airport. Friendly and helpful staff. Vehicle in good condition. Overall good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 29 November 2021
" Finding the right car was paramount for us when we had 4 golf bags and this was a pleasant experience from start to finish . "
" Location in the airport was easy to find and service was exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 28 November 2021
" Berry good "
" First class no sales preasure to sell add on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 28 November 2021
" Excellent experience as always. "
" We have used Drive oh Holidays for a number of years now. The vehicles are always well looked after and the staff are efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 27 November 2021
" No problems with your service at all "
" The pick up where you need to fill in a computer questionaire with a member of staff is incredibly slow. I have used them many times in the past 16 years. But after the experience this year I will try another of your suppliers it took nearly 45 min and that was on Nov 17th @ 22:30 hrs approx. So what will it be like in the summer? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NELSON - 27 November 2021
" Thank you, quick drop-off at Lisbon Airport "
" Thank you, quick drop-off at Lisbon Airport "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GAIL - 26 November 2021
" Very efficient service "
" They were extremely friendly, could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUSAN - 25 November 2021
" You never said that they would block £1300. If I knew this I would have used the company that were open about it, "
" I paid an additional £33 I thought this was for the damage excess waver. If not what was it for? When I picked the car up they blocked £1300 on my credit card. Not happy. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DARREN - 24 November 2021
" Would have been 10/10 without the wasted 20 mins discussing insurance I already had and didn't need! "
" Why oh why do they still try to sell your 'their' excess protection insurance even when I pre-purchased it??? I'm wise to this trick and still nearly fell for it "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 23 November 2021
" Good value and flexible. "
" Long wait (about an hour) for pickup at Faro - Europcar/Keddy did not have enough desks operating. And then had to wait several more minutes for the car to emerge from the car-wash! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOSE - 22 November 2021
" Very happy and satisfied customer! Thanks "
" Very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 21 November 2021
" Very good "
" Good staff. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DARIUSZ - 21 November 2021
" 100% "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AMANDA - 19 November 2021
" Very efficient provider "
" Amazing experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELLEN - 18 November 2021
" Would recommend "
" Very efficient, great car, no issues and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEXANDER - 18 November 2021
" No problems at all. Will use service again! "
" Guerin has been consistent in providing us with excellent service in the last 10 years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 18 November 2021
" AutoEurope is fine but Avis (Faro) has gone down in my estimation. "
" I declined roadside service and full insurance as I had separate car excess insurance, however I didn't notice that 'RSN' (roadside service) had been added to the rental agreement under 'Optional Extras'. I was charged about £30 for this on my credit card a day after I arrived back in the UK. Got on to Avis support in the UK as the Avis desk staff either didn't answer the phone or were unhelpful. Had to wait 30 mins to speak with someone but he was very helpful and sent me an apology email stating the money had been refunded. So the main thing here is to double check the optional extras on your agreement before you sign. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 17 November 2021
" As item 4 "
" Drive On were great during check in and check out, perhpas to mention quite busy on check out and we were a touch nervous having to wait longer then 15 minutes for the shuttle bus. Overall 10/10 is deserved and will use the service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PATRICK - 17 November 2021
" The only negative point is that we were never given a swipe card to Exit/Enter the Hirecar Carparking area. "
" Very good efficient service via Europcar "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by THOMAS - 16 November 2021
" Auto Europe offered us a VW TIGUAN, a vehicle not offered by SIxt at this location. We were given a Renault Captur which was much smaller and it made our holiday difficult and frustrating. "
" We spent well over an hour waiting in the queue with our three children all aged below 5 years, we were then given a car which was much smaller than the car we had chosen to hire and due to the wait could not face the argument, so we spent our holiday extremely cramped in a small car. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by BARRY - 15 November 2021
" I use Autoeurope as they are a very good company to deal with and offer very good hire rates "
" As usual Guerin we're very friendly and efficient and the car was a very nice Toyota Argo with low miles. We always try to use Guerin as their service and cars are of a high quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 15 November 2021
" Booking service is fine just better communication from providers needed "
" Firefly office was closed, no notification sent and we had to walk all the way over to the office to read a sign that sent us all the way back to Hertz at the airport where the queues and waiting time was huge! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIVE - 14 November 2021
" Thanks "
" Very impressed. Well done "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by RUSSEL - 14 November 2021
" Good service and quality car "
" Pleased with the car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 14 November 2021
" Will use Frivr on again "
" Well organised car hire experience and easy pick up and drop off from airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROBERT - 13 November 2021
" Autoeurope were efficient as usual. "
" Long wait,about 1 hour to before getting to the counter. This was due to priority customers being dealt with as they arrived. Other waiting customers were not happy. Other rental companies were much more efficient. Still waiting for confirmation email of return of car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PORTO, PT - Reviewed by CARLOS JAVIER - 13 November 2021
" Very helpful and kind "
" Very good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 10 November 2021
" I will never use Keddy or Europcar again and suggest you remove this company from your list of suppliers "
" Keddy (Europcar) charged us for damage on the vehicle that was already there. It was pointed out to the staff when I collected the car and was told it was less than 5cm and only on the unpainted black plastic, so did not need to be recorded. When I returned the car it was listed as new damage !! I have raised a complaint with them, but after reading their reviews, I do not hold out much hope, as this is a common scam with them. I fully intend to take this further with my credit card company "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by LUCILLE - 10 November 2021
" As above "
" Excellent as always. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 10 November 2021
" Booking with Auto Europe was easy and straight forward customer service answered questions swiftly when Ryan air change flights "
" There were problems in that their system was down when our delayed flight arrived,staff had to propare paper work manually.Took 45 mins. They said they would forward documents to my e mail and did not. We returned to Lisbon 1 HR drive and collected papers and an apology from very.busy staff. On examining on return to our lodging they showed wrong car. Several phone calls to customer service were eventually answered by Carla who was helpful and apologetic promising correct papers by evening. They arrived next da. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 09 November 2021
" R "
" Other than the wait to pick up the car, due to the popularity of Europcar, I was very satisfied with the company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARTIN - 09 November 2021
" would use auto Europe again but Sixt won't be my first choice "
" Queue at the check in desk, Queue at the car park to pick the car up and long traffic jam dropping the car off "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by KEVIN - 09 November 2021
" Overall pretty good, just need to be more prompt in sorting out toll charges "
" We are still waiting for the difference of the toll charges to be reimbursed. We were charged 79euros and probably only used around 30 euros. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUI - 08 November 2021
" Auto Europe make me pay twice for my rental because don't give the right information about the centauro rent car, always I rented by them and this is the first time happens to me. "
" I rented by auto Europe, I pay for full insurance and extras but when I arrive at centauro in Lisbon, I need pay another rental, because if I don't doing I need leave €1200 deposit. What a joke. I pay the rental twice, first by auto Europe the second in the centauro. I'm not happy at all. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 08 November 2021
" Top Drawer. "
" From booking to returning the (upgraded) vehicle all things that make how an unblemished holiday hire were there for us with Auto Europe & Drive on Algarve! Great hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 08 November 2021
" see block 3 "
" great car, but office not open until 9am and I arrive to drop the car off at 8.30. and the shuttle bus didn't leave for the airport until 9.15 and now only dropping off at terminal 1, previously would take you to T2. Only just caught my flight despite arriving 2 .15 before my flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 08 November 2021
" see 3 above. The replacement car was fine but required several telephone calls to arrange "
" A defect with steering/suspension made the car unsafe and a replacement car required a return visit to Faro Airport. The car had not been correctly repaired following an earlier hire. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by EDMUND - 07 November 2021
" Good company to use "
" Friendly staff, decent car, the display was in german which was a bit of an inconvenience but was eventually rectified. No problems throughout the rental or return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ANTÓNIO - 06 November 2021
" Good company "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 06 November 2021
" The process of getting the car is too drawn out. Drop-off was incredibly busy and there were long queues but the staff were proactive enough to allow people to hand the cars back as they were queueing, Rather than forcing everyone to wait until they can actually park the car "
" Not enough counter staff on duty so we had a very long wait. Also desperately inefficient signing all the paperwork with one person and then having to queue again in the car park to actually collect the car. Staff are very helpful, it's the process that's flawed "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABIO - 06 November 2021
" Good experience affordable prices. "
" Affordable price for good car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAQUIM - 05 November 2021
" the car i was provided, the electric mirrors were not working, when i tried to adjust them on the motorway it was dangerous. "
" the car i was provided, the electric mirrors were not working, when i tried to adjust them on the motorway it was dangerous. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PORTO, PT - Reviewed by MARCO PAULO OLIVERA - 05 November 2021
" All good thank you keep it nice and simple as this was. "
" Overall the experience was great. The only thing i would add is arranging to be on site when passengers arrive to the destination. As we are still lucky enough to be able to use our mobile phones to call this is what helped otherwise we had no alternative to call as the call center was closed so something to think about there please. Drop off i wasn't aware that if the car was dropped off a bit before the scheduled time that there is a penalty charge. Requesting extra insurance once it's all in place caught me off guard but was explained as it should be thank you. The car was great clean and all good. Overall all good and great. Thank you. Keep your rental prices low as they are this was the go getter for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 04 November 2021
" We would not receommend Auto Europe after this experience. We have used you in the past , but never again, unless we have some compensation for the events that have happened. "
" on arrival we were told we had a limited mileage voucher, after finding the small print somewhere in the documents. We have hired cars through you before and never seen this. As we knew we would do more than the 600km allowed, we had no choice but to 'upgrade' at the counter to a car with unlimited mileage, at a cost of £243 euros. We were absolutely disgusted with this cost, but faced with either no car at all or paying for the upgrade we had no choice. The most frustrating part was that at the end of the hire period when we received our final invoice from Hertz, we noticed the excess mileage was only 30c per mile, and in reality if we had kept our oroginal car and just paid the excess mileage rate we would only have been charged about 60 euros. So overall we paid 180 euros more than we should have. We will simply never use Hertz or Autoeurope again after this. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by PHILIP - 04 November 2021
" Very happy with Auto Europ "
" Unhappy about 100 euro deduction against the possibility of using toll road despite declaration that we would not and did not . This has not been refunded several days later . This is unacceptable and we have not met this when hiring with other companies "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CAROLINE - 03 November 2021
" Experience was fine but just astonishing at the state of the car!! "
" Staff were fine, very pleasant but the car was a reck and very expensive car hire "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FUNCHAL, PT - Reviewed by MATTHEW - 03 November 2021
" Superb. "
" Excellent and brand new car. Superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALFRED - 03 November 2021
" Conn. Artists in Lisbon "
" Terrible "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
PORTO, PT - Reviewed by THOMAS - 02 November 2021
" Car rentals not yet fully recovered from Covid. Autoeurope not now the cheapest agency. "
" Surprised that final bill had 20%VAT added as Autoeurope said all local taxes included. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 02 November 2021
" Easy pick up and drop off. Car was well priced and most competitive price for on airport pickup "
" Easy pick up and drop off. Car was well priced and most competitive price for on airport pickup "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by JULIAN - 02 November 2021
" Excellent service from both Auto Europe and Guerin. "
" Have rented many times with Guerin in Faro and they have always been honest with me, they never try to claim that the car has incurred extra damage and there is no hard sell of additional products. Only choice for me when in the Algarve. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by LUIS FILIPE - 01 November 2021
" Highly recommended, not a single thing to complain about "
" Great service, can't fault it. Nice car also "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 01 November 2021
" Trustworthy "
" Fast service. Car was a bit tired, and tyres a bit warn "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ELIZABETH - 01 November 2021
" Waiting to receive my deposit! When is it coming??? "
" I will fill in this feed back when I have received my deposit. Have you got any idea when? my reservation number was 1183815 Auto Europe voucher number UK 5214686-1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AARON - 31 October 2021
" Again I had a bad experience with this company and I will go back to my usual provider as there was to many hidden costs when I arrived and collected car "
" Customer service was great, but didn't receive the vehicle as described as the vehicle I got struggles up hills and sounded terrible. Thought I purchased full cover, but ended up having to buy another cover of over £100s which wasn't expected Wouldn't use this provider again after this experience "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by MALCOLM - 31 October 2021
" Really as above. Having left the car at Sagres we were reassured that it would be returned to Faro airport by a member of your staff. We would again use Hertz as booking etc. was easy and the pick up point is on the airport concourse. "
" The paperwork for the pick up was slow, the car was clean and waiting for us. However we had to leave the car at the Hotel due to my husband recovering from a tummy bug.Via the hotel it was straight forward organising the car pick up by a member of staff at Faro airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARK - 31 October 2021
" Virtually had to repeat the whole hire process with rentastar, not clever or great customer experience "
" The drop off window is 10 min which is too tight as Lisbon traffic is terrible, I was early by 30 min as I wanted to avoid morning traffic and charged an additional 45 euro because it was before 7:59am. In the small print but clearly not explained until too late. Just annoying. Also paid an additional 10 euro for wash which again was not clear when booking car. So what was a 60 euro hire become 115 euro hire which if know may have gone with one of the other rental companies. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by GARY - 31 October 2021
" Very efficient. "
" Very pleasant staff but I was given a very hard sell to try to get me to upgrade to a diesel version. The car, an Audi A3, was in very good condition but was a fairly basic model without a reversing camera. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 30 October 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICK - 30 October 2021
" See above issues with Goldcar - phoned AutoEurope who said 'we're just a broker it's nothing to do with us' and washed their hands of the situation so not sure why feedback is being sought "
" Everything regarding booking, collection and return was excellent except for how they handle problems with the vehicle. On the 2nd day of rental several warning lights came on advising of a problem with the brakes. The breakdown phone was initially not answered then was answered and when I asked whether they spoke English they hung up. Because of this I tried the customer services number who answered but were not interested and just told me to phone the breakdown number. I sent emails that were never answered. On the morning of the 3rd day I got through to the breakdown line and they advised me to drive to the nearest Goldcar rental depot some 100km away. The car was quite new and would be under warranty so I took it to a Toyota dealer a few km away to make sure it was safe to drive - it was and they could have fixed it but Goldcar wouldn't let them. Because rentals were busy I phoned and emailed to make sure a replacement car would be available - no answer to the email and the telephone helpline could not tell me nor could they phone the rental office to check for me. Cars develop faults but Goldcar need to review how customers are handled as this is really poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSEPH - 29 October 2021
" never had problems before with auto europe, and i must continue to book my reservations with you, but never again with gold car. ive had made a complain "
" very very disappointed at the reception "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 28 October 2021
" Easy to book, good booking details and confirmation/cancelation if required. "
" Good experience at counter. Vehicle disappointed and warn out, not worth the value difference payed on upgrade because of comprehensive insurance. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PORTO, PT - Reviewed by RUI - 28 October 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 28 October 2021
" A good experience overall. The car was a bit pricey but it was worth it. "
" They did not try to sell me anything extra. They were not pushy - in fact they were very polite. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 28 October 2021
" Easy to use web site with plenty of options "
" Excellent service from very attentive staff. The car was in very good condition, nearly new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARTIN - 27 October 2021
" Not straight forward at counter. It was either pay extra charge or not Have car not happy with overall experience, will look to book through another company on next visit that will hopefully be more straightforward. "
" Had to pay for full insurance at counter because they would not accept my Card cost £249 on top of what I paid through Auto Europe. No point in paying for full cover. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 26 October 2021
" I always use autoeurope. Brilliant service. "
" In error I had booked the car from 14.00 when my flight arrived 09.30. The staff would not lett me have the car early, pay an extra day,upgrade. My family had to wait 4.5 hours until they would release the car. Staff were rude and unhelpful. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by STEWART - 25 October 2021
" Auto Europe are a disgrace to the car hire industry "
" Never got to meet them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ANTONIO - 25 October 2021
" Very helpful staff. "
" Only down fall was the kilometres i Exceeded . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 22 October 2021
" Quick and easy "
" Car had different damages.but team happily marked them all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by JULIA - 22 October 2021
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ARSENIO - 22 October 2021
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE-IULIAN - 20 October 2021
" Hidden fees and charges not mentioned on onl8ne booking "
" Been charges 90 euro for fuel and supposed to jave them refunded at the return of the car with full tank, which I did, but no refund "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MICHAEL - 20 October 2021
" Have used this company for years a brilliant caring company. "
" Always excellent quick and very well organised. Very good staff. A pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 20 October 2021
" Happy customer "
" Good service and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TRACEY - 20 October 2021
" Very quick and easy service, staff were very friendly and helpful "
" Very quick and easy service, staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VITOR - 19 October 2021
" Excellent service, the only issue is the reception in the aeroport. "
" very profissional and wellcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVER - 18 October 2021
" I am curious how Autoeurope will react to this poor customer experience. "
" When I arrived the counter (a couple of hours late), my car that was reserved and paid for, was given to another customer. I had to pay for an upgrade, which only 15 minutes (when I arrived at the car park for pick up) turned out not to be available because it broke down. Then I had to pay even more for another upgrade for a car that experienced a flat tire on the first kilometre after the airport. When I called Sixt the office was closed. This was a nightmare experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FARO, PT - Reviewed by THOMAS - 18 October 2021
" When i rang you the two operatives I spoke to also, like me, did not really understand what a "Driver Licence Code" is. After taking an age to get through to someone they kept putting me on hold and eventually transffered me to some phone number which after 30 minutes of waiting I gave up expecting a reply. I have been coming to Auto Europe for many years and I think this will be the last time. My other booking with Rentastar was excellent and I eventually managed to rent a card with them after a few days, great quality, good customer service and nothing too much trouble also my driving licence was valid with them, unlike Goldcar! "
" Gold car at Faro are the most unhelpful, aggressive, arrogant and un empathetic bunch of people I have ever met. It ended up with no car for 10 days due to their unhelpful attitude and unwillingness to help. They are the only car hire people on the strip who require a "Drivers Licence Code" and would not help at all save to give me an incorrect web site to visit. There were others there who they also refused to give a booked car to and one of their operatives said to one customer when they complained "Well you will not be getting a car" due to him disputing the hire arrangements. There was also a family with 2 young children who they also had no willingness to help and who left in tears. All the locals I talked to in Portugal told me never use Goldcar as they are like the plague. I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 18 October 2021
" OK "
" Car was not as clean as I expected "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by DENNIS - 18 October 2021
" Once again more than satisfied with the whole experience of booking Car Hire via AutoEurope. "
" This was the firsts time I had used Guerin and overall it was a very good experience and would certainly consider using Guerin for future bookings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAROLD - 16 October 2021
" As above disgusted "
" I couldn't travel to Faro due to Covid . I informed yourselves as soon as I could, but was still charged the full amount. Absolutely disgusted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by IAN - 16 October 2021
" The availability of reasonably price cars (compared to previous visits) was poor. We are talking about a price increase of 2 to 3 times, which is extreme. Whereas we normally go straight to Auto Europe, we will now search from a wider source. "
" The person on reception in the airport was fine and dealt with matters quickly. However the car was not ready for collection when we arrived in the car park and the person handing over the vehicle seemed to be in a rush. On return we were told that a small area of damage was new, whereas it had been pointed out to us at the time we collected the vehicle and this had obviously not been recorded or passed on to other staff. We are still waiting on the deposit refund, to check that no deductions were made, as the vehicle was returned in the same condition as received. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 16 October 2021
" Speedy efficient service... no problems.... Car in good clean condition... thank you "
" Speedy efficient service.... No problems.... Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIUS - 16 October 2021
" Very pleasant and easy. No issues. "
" Very efficient staff and only short wait before being served. Drop off is simple and hassle free. We had opted for a small Fiat 500. Car was in good condition - few scratches but I think that is only great. I don't like making the first scratch. Staff checked the vehicle but was not too fussed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUIGI - 14 October 2021
" The worst experience ever, waited at the airport for over an hour for pick and when we finally got to their office it was total chaos, people waiting for hours to pick up their cars, we were to be picked up at the airport at 11:00 AM and at 2:00 PM we were still waiting for our car, after complaining several times and being told that we had to wait our turn we were put ahead of the line very hush hush and much to other customers dismay and dirty looks. It was very uncomfortable and irritating after a long flight and paying car insurance to your company and then having to buy more insurance from them or put a hold on our credit card of over 1200 Euros. At the end we feel that we overpaid for everything and received the worst service possible. This is no way to run a business, this is the sencond time which we used Centaura in 2 years and both occassions were a nightmare. "
" Awful, Awful, Awful. See the comments in number 5. We waited for hours and hours and hours to pick up our car what a terrible way to start a holiday, mayhem and confusion, people sitting on the floor, small kids crying, being told to wait your turn over and over, looking at your number to be called and realizing that there were 20 customers ahead of you and it was taking 20 minutes to half-hour for someone to get their car what a disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARK - 14 October 2021
" No issues at all. Everything went very smoothly. "
" No issues at all. Everything went very smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DARREN - 14 October 2021
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROY - 14 October 2021
" The car had scratches and dings on every panel. My flight was delayed, I had to wait probably 30 minutes while car was cleaned (to hide damage) and car was delivred wet. Hard sales push in the office and 800 euro deposit if you dobn't accept their 95 euro insurance (I purchased an annual excess policy for £26 in UK). Quite disappointing. "
" The car had scratches and dings on every corner "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by STEPHEN - 13 October 2021
" Drop off was quick See above "
" Pick up at Faro was very slow and large queues Vehicle had substantial damage, most of which wasn't pre noted so had to video and document at pick up "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FARO, PT - Reviewed by JOHN - 13 October 2021
" We had no issues apart from the above. "
" Even though we thought we were already fully covered with the insurance ,we were told that the excess was 2500 euros ,so we decided to add the no excess which was not cheap at over 200 euros. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 12 October 2021
" ALL VERY GOOD THANK YOU "
" ALL VERY GOOD THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 12 October 2021
" Sixt is often a good choice "
" Sixt is often a good choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 11 October 2021
" There was alot of damage on the car at the start. It was very difficult to ensure that this was properly acknowledged. "
" There was a lot of preexisting damage on the car. I could not report this, the app was hopeless. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by GRAHAM - 11 October 2021
" As above "
" Only gripe is the high cost of named drivers. Surely it is the car that is insured and only one person can drive at one time? Ridiculous premiums added "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAUL - 11 October 2021
" For the reasons above, unless DOH take on exra staff. "
" We have used Drive on Holidays many times and have always been very happy with the service but we had to wait almost one hour in a que to be served for collecting the car. Only two of the seven desks had staff processing the hire paperwork. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 11 October 2021
" Auto Europe experience was excellent, especially Marta helping out when we thought that we may arrive late, in fact we arrived half an hour early. "
" Generally the experience was very good if impersonal, the impression being they were or had been very busy, it was early evening, and they were looking forward to finishing. Maybe it's a Portuguese thing but the staff were carrying on conversations with each other in Portuguese while serving me in English. I found it quite rude. The other issue affecting the rating was price and higher car band than usual. This came about as result of needing a late travel change. The car was great, it was new, but twice the amount that I would normally pay. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NISHA - 10 October 2021
" Easy to book, good prices and got what we booked. "
" Satisfied with the purchase but at the counter they spend a lot of time trying to scare customers and sell other insurances and products which is not necessary, they should offer and accept No for an answer rather than putting unforeseen scenarios. We already had purchase additional excess waiver through Autoeurope but they were acting as if it was not the right product and that we had to spend double the amount with them. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by JOSE - 09 October 2021
" Over all very good experience. My only problem is that we can't afford to hire a car from you over Christmas and New year as your prices are so high at this time. "
" Over "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HILARY - 09 October 2021
" Cars are normally quite expensive in the month of September, but this year twice the price of last September. I understand that there are extra precautions that now need to be adhered to due to Covid which means extra costs being passed on to the customer. My normal preferred hire car company is Guerin, but on this occasion when I booked they didn't appear to have anything suitable available. "
" Under normal circumstances, I'm a regular traveller and make use of hire cars. For the first time of using hire cars over many years, I was asked if I wanted roadside assistance at an extra 6 plus Euros a day. I assumed that if there was a problem with a hire car, this would be dealt with as a matter of course. I declined. The car I was offered had a large chip in the centre of the windscreen. I wasn't happy about that and didn't want to take the car. At first I was told there wasn't another car available, but on checking I was offered a Fiat 500, but had to wait for it to be cleaned. This also had a chip in the windscreen, but this was at the left hand side. I had no option but to take it. I wasn't very happy as I'd been up since 3 am and was very tired. I had no major complaints on returning the vehicle, but did advise them that the floor mat on the driver's side kept moving under the clutch pedal. I would think that a company as well known as this would take better care of their vehicles. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by DEREK - 08 October 2021
" Disappointing. Auto Europe usually good rates and value. "
" Please see my separate email complaint for details. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PORTO, PT - Reviewed by ANTHONY - 07 October 2021
" I have used Auto Europe for a number of years and still consider it to be the best platform for worldwide car rental I was annoyed to be charged for very superficial mirror damage which existed at start of car rental but was not noted on rental forms. "
" Car was not filled with petrol at start of hire. It was 7/8 so they said bring it back with same amount of fuel. That is difficult to gauge There was a few blemishes on the car at start which was not considered damage but was charged at Euro 30 when car returned. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LISBON, PT - Reviewed by MARK - 07 October 2021
" Overall very pleased. "
" Had problem finding the car park entrance. A Google pin drop would have been handy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SHARON - 06 October 2021
" Great experience. Would use again. "
" Smooth drop off of car. Car very clean on pick up and noted scratches, etc. already on car before collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 06 October 2021
" A returning customer over several years, Auto Europe not only reliable, clearly worded and a great broker in terms of the prices they can offer, their staff are so helpful, patient, lovely to deal with as well as really good knowledge. I wanted to find companies who didn't charge for an additional driver and was immediately directed to the companies who do this. Very non-pushy selling. "
" Drive and Go (via Auto Europe) was actually Sur Price (sharing offices with International and one other). Very clean offices, efficient check-in & check-out, car was super clean and practically brand new, staff very kind (but very keen to sell other customers very expensive excess insurance! Hundreds of euros - buy it in advance people! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JUSTIN - 06 October 2021
" AutoEurope is generally strong, but Rentastar was not a good option "
" Car rental not "in airport". Tried to charge me up front for cleaning. Took an hour to pick up the car due to inefficiency of staff "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 06 October 2021
" Whilst it may not be Auto Europe's fault that Gold Car behaved as they did. It is however their responsibility to ensure that all details and terms of a recommended service are fully advised. To load on E195.47 of charges to a quoted car hire is outrageous especially when at that stage of collection cancellation is not an option due to the non return of payment already made. "
" I had my own CDW insurance with Zurich which Gold Car refused to accept and insisted that I had to have their CDW insurance which I was charged E153 plus E21.53 for a toll reader plus E20.94 Airport tax. Then I had to register my credit card for the following amounts , E300 Insurance excess, E120 Fuel and E70 for tolls. My toll usage was E2.15. I am still awaiting the refunds to my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LISBON, PT - Reviewed by TERENCE - 04 October 2021
" On the whole very good. "
" They was a small queue at Lisbon airport, but they took quite a long time dealing with each customer and they pushed a paid upgrade and insurance "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 04 October 2021
" Would recommend to family and friends due to great prices & excellent service & communication "
" No issues excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 03 October 2021
" Very easy & well organised "
" Very efficient & friendly staff. Both pick-up & drop-off worked seamlessly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by BEVERLEY - 03 October 2021
" I have always used Auto Europe. I would very much like AE to look into my comments about Drive On, as the cost of hiring a car is not cheap . "
" The Car was not clean and one of the doors did not open . Did not have time to return to change the car. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by PETER - 03 October 2021
" We make about 6/7 rental agreements a year. We would like to see a Loyalty bonus for repeat users, either a price reduction or a vehicle upgrade. "
" I extended my rental period and asked to keep the same vehicle. this was NOT a problem and appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 03 October 2021
" never again !! "
" kept waiting for 2 and a half hours at pick up. Car showing warning light and messages for tyre pressure, had not been reset after inflation. Screen wash empty. Windshield dirty "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FARO, PT - Reviewed by ANDREW - 30 September 2021
" Easy to book "
" The service was great except there was no explanation of equipment in the car which meant we were stuck with the SatNav continually advising "the route is being recalculated", we could not find a way to stop it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JAIR - 28 September 2021
" I did not have any problem with Auto-Europe and I hope I do not have with SIXT "
" The staff was very professional and quick. The car had an issue, the toll electronic device did not work, but I only realised that when I passed through the toll. I explained it when I drop-off the car and was advised that the device battery was flat and that SIXT would assume any costs caused by it. So, I am waiting to see... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by KATHLEEN - 28 September 2021
" The booking process and the vehicle were fine, but the shambles at Lisbon Airport will put me off ever renting a car there again - although Europcar, Avis, Alamo etc were definitely more efficient at moving their waiting clients along. All the queues were completely unacceptable for a major airport. Hertz/Thrifty were easily the worst and there were a lot of very unhappy people - with good reason. We do not blame Auto Europe for the lack of organisation by Hertz/Thrifty, but we will never book an Hertz or Thrifty vehicle again. However, Auto Europe should be made aware of the dire situation at Lisbon Airport (which I understand is not unusual). "
" We had to queue for 2.5 hours to get to the counter at Lisbon Airport and then it was another half hour to complete the paperwork and pick up the vehicle. The car hire section of the airport was complete CHAOS but Thrifty/Hertz were by far the worst for queues and service. The vehicle, when we FINALLY got it was fine. The return was slightly better as the vehicle queue into the auto returns was long and slow but luckily we were guided around the main queue into the Hertz return section, which was not busy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PONTA DELGADA, PT - Reviewed by CHARLES - 28 September 2021
" Quick and easy service great value "
" Very happy with car and service thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by COLIN - 25 September 2021
" Overall positive. I am a regular user of Auto Europe and will continue to do so. Not expecting any further comeback on the mark o the grill. "
" Excellent car. Yaris Hybrid. On returning a slight mark was noted at the bottom of the grill. I was first ask to sign for damage. I refused as it was almost impossible to see and did I cause it??. A second man said there was no problem. The supervisor then came out and said there was no problem. I took photos just in case. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 24 September 2021
" Brilliant, friendly staff, super car "
" Brilliant, no queue, friendly staff, super car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 24 September 2021
" All good "
" Good car Good experience Got what I paid for Had nothing unexpected so all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVE - 23 September 2021
" Inability to change dates by 2 days is ridiculous. Lost all the money and no car. Very dissatisfied. "
" Could not change booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SETUBAL, PT - Reviewed by BRUNO - 22 September 2021
" Very helpful staff and I would definitely recommend "
" Easy pick up with very helpful staff and easy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by GRAHAM - 22 September 2021
" Very happy with the hire "
" I was very happy with Guerin at Faro airport, no hard sell but I would recommend the their Motorway toll extra. The only dislike is the walk to the Car Hire offices from the Terminal is quite long. Having said that all car hire companies are located in that same place, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 22 September 2021
" Satisfied "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by SIMON - 22 September 2021
" Please see above re the full insurance package you sell. Its not recognised by the hire companies abroad "
" I purchased a full cover insurance package from Auto Europe before I travelled. However Goldcar told me it wouldn't cover my excess in Portugal and if I scratched or dented the car they would take €1400 from my card. They said for piece of mind I needed to pay €264 at the counter for a full cover. I paid this. In essence buying the full cover in advance is a waste of money. It is not accepted by the local hire companies and you will still need to pay excess. I think the insurance products are confusing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by WILLIAM - 21 September 2021
" Same as usual but your clients should be made aware of local toll systems. AE should not be absolved of responsibility to protect their clients. As a consequence of not being given toll cards we were charged Euros 51 at the first toll because the system does not work. I saw the Etoll unit on the car and thought that tolling would be automatic, but no. All because we did not have a human to talk to at the sign in. Machines are NOT the answer. "
" We were told to use the machines to log in for our car as we had pre booked. Initially we had a little help from the two staff but soon this was impossible as demand for their services was overwhelming. Machine was not intuitive for me and I was unable to ask questions on the toll system in Portugal. Machine doesn't talk. Had to be told where to pick the car up and had to get the car scanned for its minor damage as we had no data to link photos taken as per the machines instruction to my wife's mobile. Staff at the pick up even had difficulty getting the keys out of a computerized box. Drop off staff were much better but the garage return is too cramped and crowded for the amount of returns to all the rental companies. Took far too long just to get seen. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KEITH - 20 September 2021
" Really good service, lots of information, and quick pick up & drop off. "
" Quick pick up, quick drop off. All good :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETER - 19 September 2021
" None "
" The counter staff were a bit overwhelmed by the amount of customers at the pick up, so it ended up taking over an hour to collect our car. I did not receive a confirmation of my final bill from Sixt, just a £90 debit taken from my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 18 September 2021
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 17 September 2021
" Great value for top class service "
" Very professional outfit. Attitude of staff first rate - very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DINIS - 17 September 2021
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 17 September 2021
" Good prices "
" Great as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCIS - 16 September 2021
" The car was fantadtic "
" Guerin service was great flight time change meant a little hold up in getting the car I had ordered but didn't have too long to wait "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIMOTHY - 16 September 2021
" Spoiled by the charges as stated in handing back "
" I took out maximum insurance fo all eventualities and on returning the car was charged because the car had sand in passenger footwell and some dust on the back seats. The car is to be valeted for the next clients anyway so so any superficial dust that occurred on the last day should not be charged as additional . For this reason we would unlikely choose guerin again "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LISBON, PT - Reviewed by EVGENI - 16 September 2021
" See above. Just as useless with zero empathy. "
" My flight got messed up. The company showed zero sympathy and refused to give the car to my friend who was waiting at the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SALLY - 15 September 2021
" As above "
" I am disappointed that an in-car charger was clearly priced at €3.95 but was charged three times this amount when the final invoice came through. Similarly additional drivers were advertised as being free but we were charged for this. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 15 September 2021
" Big shout out to Sergio for helping me out on the phone. You are the reason I'll keep using auto Europe. "
" Additional driver included in the booking but the counter staff tried to charge me for it. Luckily the auto Europe representative that picked up the phone was the friendliest and nicest guy and helped me out. Thanks, Sergio :) Then I was requested to pay 10€ to have the car washed at the end of the rental. Two options : bring it prestige clean or pay the wash. I have rented cars all over the world and never experienced this. Obviously if the car is returned extremely dirty the customer should be made to pay for additional cleaning but here I was requested to pay even before picking the car up. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by GAVIN - 14 September 2021
" As above "
" On hindsight very pricey, and am not sure I would use again. Took a long time to get car ' processed ', as vehicle was not ready despite paying for this ahead of time. Car itself was fine "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by LUIS - 13 September 2021
" I always use Auto europe. "
" l went very well. Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALAN - 13 September 2021
" Auto Europe were helpful in providing additional information and getting questions answered "
" Excellent service , car was brand new and pick up and drop off was very efficient. The rental process was a little more complex but the documentation is clear and the comprehensive insurance make this an excellent choice particularly for longer term rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 09 September 2021
" Very good and reliable "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALASTAIR - 07 September 2021
" see above "
" THe staff were very helpful but the car that we had been allocated was not ready and so was faced with a hour plus wait or to take a car which had significant damage all over it. The worst vehicle i have ever rented at such a not insignificant cost. There was barely a panel without damage including major damage to the front and wing. It also had tyre warning lights that were on all week. Staff great-vehicle terrible "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by GEOFFREY - 06 September 2021
" Good price but The tolls worked out more than the vehcile which was a bit of a shock. "
" The collection took nearly 1hr and was a disaster as their credit card machine wasnt working . "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 04 September 2021
" I would book again their key n go package "
" There was a massive queue at pick up but as I had Key n Go I was able to bypass this. Whole process at both ends was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 03 September 2021
" I do recommend already "
" Very smooth although I suspect partly because the volume of people hiring cars is very low given travel restrictions. The desk was very quiet when I arrived to collect my car and likewise when I dropped off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SABEER AHAMED - 01 September 2021
" Good one "
" The 1st car given had the front seat broken and was replaced when asked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PEDRO - 01 September 2021
" All good but I will not be hiring more vehicles until prices drop back down to reasonable levels. "
" All went very well but I was overcharged for KM driven on drop off and had to return to the counter from the airport to clear this up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by ANDREW J - 31 August 2021
" Very convenient place to pick up / drop off. "
" Samuel at Europcar gave exceptional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MIGUEL - 30 August 2021
" Polite and helpful staff. Experience very smooth and no issues at all with the car. Easy to deal with. "
" Polite and helpful staff. Experience very smooth and no issues at all with the car. Easy to deal with. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PAULO - 30 August 2021
" Impressive. Outstanding. Attentive "
" Impressed. Attentive. Outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RODERICK - 29 August 2021
" As ever, Auto Europe were a dream to deal with, alterations are simple and instructions clear. Not for the first time however I felt pressure sold additional insurance at the counter which added a third again on to the price of the car rental. "
" My main issue with the booking is what I felt to be pressure selling at the counter. Although I purchased an inclusive package I was told be the staff member that the car was only 3rd party covered and was effectively given the options to pay €206 or €98 to take the car. It was a hot day, my family was waiting outside and the queue to the office was long, so I felt compelled to pay the lower amount to take possession of the keys. I appreciate the documentation offers the chance to call Auto Europe at pick up but that didn't feel practical at the time. I would be grateful if someone could advise what cover level I had purchased, and that Goldcar be advised of my dissatisfaction with that element of the booking. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTYN - 29 August 2021
" Poor "
" They were shut - left the car in Hertz . Car was not the class i paid for . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by TIAGO - 28 August 2021
" A great shout to Alex and the team for a prestige service "
" Expert service. Alex was really good and made the rental extremely quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 27 August 2021
" Very unhelpful Had to wait a very long time for shuttle bus with 3 young children. Charged extra to return before 8am. All in all very disappointed given that we use Autoeuropa a lot! "
" Forced to buy collision waiver damage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLIFFORD - 27 August 2021
" No problems. "
" They could explained that there was key box for early morning arrivals to put their keys in. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 25 August 2021
" Very good. "
" Only downside is that the transfer pick up can be a bit slow. Otherwise excellent service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHARLOTTE - 25 August 2021
" Lots of hidden charges. Ended up costing hundreds more than stated at booking "
" We got stung by a lot of extra charges. I was told I was unable to change the main driver to my husband without a substantial charge. I have recently been diagnosed with arthritis affecting my fingers, wrists and ankles and feet and was feeling unable to drive. I have never come across a hire car company who have mileage limit either. Yet another charge. It ended up costing hundreds more than was stated at booking "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 24 August 2021
" Please see above. "
" Hi there, I have tried to contact you already, as at the Hertz desk in Faro, the clerk, noting my limp and Hertz Gold status, offered me a free upgrade. This was subsequently charged to me as I left, effectively doubling the price of the rental. I would very much appreciate the upgrade being refunded as I am sure it was an administrative error between Hertz Faro and Auto Europe. Many Thanks David Jones "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NUNO - 24 August 2021
" none "
" Condition of vehicle was very poor, poor levels of cleanliness , maintenance was very poor and when questioned about it the member of staff's answer was "do you expect us to take it out of service to complete required maintenance" to which my answer was yes. Certainly the worse car i have ever hired. Staff were overall helpful. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by HELDER - 23 August 2021
" I would dobthis again "
" Excellent, no holdups. Exceeded my expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HUGO - 23 August 2021
" If rental companies can get away with these tactics autoeurope will have to rethink about the rational for competing with them. What happened was manageable because I could pay the difference, but this could have had far more serious consequences, and at the end of the day I bought the service from autoeurope. "
" The first impact was me and my family arriving to the pick up 4 hours after the time we'd included on the reservation and being told we'd lost our reservation. Then the staff told us that because we booked via autoeurope we only had 2 hours to collect the vehicle (I was shocked as I dis not read this in any step of the booking process and have never heard a similar clause with any of the other rental companies). I then asked for an alternative and said I was ok to pay a bit extra if required to be able to have a vehicle. The staff proposed a vehicle that costed an additional £1000 and I asked for anything cheaper. They did find another vehicle that was an additional £600 which I had no other option than accepting. It felt like entrapment and extortion, and Hertz clearly hasn't realised that they will only do this once and that no customer will return. I will be weary of making more bookings via autoeurope until I have more clarity on how rental companies can behave like this. The vehicle was poorly cleaned with sunscreen stains on the dashboard and seats, and one of the tyres was a bit low. Not what you expect when you are forced to pay £170/day for a car, no matter how fancy it is. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ROSA MARIA PIRES TEIXEIRA - 22 August 2021
" Very bad experience "
" When I made the contract with your firm i paid to have full insurance. I picked up the car Guerin started to ask for insurance for tires, about 200.00 euros more When I delevered the car checked all tires were, note fair because I paid full insurance. That reason Guerin never again "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by LUCAS - 14 August 2021
" All good. When arrived at the airport I wasn't sure where to go and had to queue for a little while for info. "
" Key&Go is a great service, however, the Lisbon offices could have better signage or information for Key&Go customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by HILARIO - 12 August 2021
" Definitely my first stop next time I want to rent a car. "
" Excellent experience at all levels "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 10 August 2021
" positive "
" positive "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LINDA - 09 August 2021
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by PETER - 06 August 2021
" The booking experience was not unlike other similar sites like rentalcars.com. However, rentalcars.com warn you about not needing to buy any further insurance at the counter. "
" They tried to sell me insurance I already had from Auto Europe and any unsuspecting traveller would have fallen for it. Similarly, they offered to add a second driver without mentioning that would cost extra. Although I was the only customer at the time, they were apparently struggling with the computers and it took a long time. On the plus side, I was upgraded to a better car which I was very happy with. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JOSE CARLOS - 04 August 2021
" I will NEVER use Auto Europe again and will also tell friends / family NOT to use them as well. Shocking that I paid for the car in FULL and because I could only pick up the car 2 days later - car not given which was beyond my control. I felt conned and there was no sympathy at all while on the phone which management could easily authorise. Shocking experience which I had to pay again to another supplier which they were brilliant. I told them also of my experience and they were shocked with Aotu Europe. NEVER use these again. "
" I paid for the car in FULL and because I could not get on the plane on the the collection date as I had to travel 2 days later for circumstances beyond my control - Auto Europe would NOT authorize Budget to give me the car 2 days later even paid in full and couldn't get the flight. Phone calls going back and forward and an expensive £560 experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RAYMOND - 03 August 2021
" Reliable "
" Very progressive "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GREGORY - 02 August 2021
" The staff, from a local company called Guerin, were excellent. "
" The staff, from a local company called Guerin, were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 31 July 2021
" Generally very efficient. "
" Still feel the cost could be more competitive for the vehicle provided. Not sure why there is still a local motorway registration cost. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIO - 26 July 2021
" Autoeurope is amazing, very easy to book, nice deals "
" Very nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARGARET - 20 July 2021
" Very happy with Auto Europe "
" All as above - but a detail though. We asked the staff to call a taxi for us into Porto when we returned the car. It seemed to take rather a long time. A small point as this would not have been within their remit and it did not really inconvenience us. However it did not match the rest of the efficient service we received. A small point perhaps, though one to note when striving for perfection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 15 July 2021
" The on-line booking process is seamless. All information on additional extras was easily found. See 3 above. I have already used Auto Europe to book my car for my next trip to Portugal. "
" Pickup of vehicle - No Issues apart from that you never seem to get the car that is selected when making the booking, and there was no accompanied check of the vehicle's condition. Counter Staff - very pleasant Vehicle was almost new, in great condition. Drop-off was quick & painless. Would be nice to get some paper document to say that the car was returned in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 07 July 2021
" No problems at all and will use this company again "
" Very efficient and helpful staff at time of collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE - 03 July 2021
" Easy. Would definitely use again "
" Refunded excess deposit promptly too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 26 June 2021
" Already recommended on to numerous people how about some discounts "
" First time used Sixt although used Auto in excess of 40 times was very good service as normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALMA - 23 June 2021
" Good staff with no unnecessary detailed inspection of car upon return "
" Friendly and efficient staff made even better with the new car supplied !, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 21 June 2021
" We always use Auto Europe to book our hire cars in Europe. The comparison and choice options are very good and the reviews help us to choose the company we go for "
" Quick and efficient collection and return. Good specification and cleanliness of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LENKA - 20 June 2021
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VICTORIA - 20 June 2021
" Never again!!! Absolute joke of a company. From start to finish. And not based at Faro Airport. But 15 mins down the road is a hot sweaty packed, bus. "
" The directions on the confirmation to find the office at Faro are completely wrong and have been for a while. We did not get Drive and Go or any other suggested names we got Surprice!!! Which was massive Surprise!!! When finally y realised we had to wait in 32c sun for a shuttle to come as the car was off site. No where on my paperwork did it mention this. The reviews for Surprice are shocking and I would never of chosen them myself. When I finally got to their office after 15mins in a packed minibus and social distancing they didn't even have my name or booking anyway. So was there another hour to sort it all out. Disgrace of a company. I work in media and I will not be reccomend Auto Europe ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by DAVID - 20 June 2021
" Need to look after existing customers not just trying to get new ones "
" Initial rental was fine but trying to extend the booking was not. Extremely high rates at the desk and also via Autoeurope meant we had to change suppliers "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ABEL - 19 June 2021
" overall good value for money "
" car was a bit old "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by DAVID - 17 June 2021
" Firstly the car was not on-site at airport as indicated on voucher. Drive and Go turned out to be SURPRICE but my name was absent from pick-up! Next someone had cancelled booking by email unbeknown to me! The company sorted it [time] but spoiled start of week for us. NOT ENJOYABLE "
" Awful See below "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DARREN FRANCIS - 15 June 2021
" I prefer to hire a car with simplicity and transparency, not much of that here. "
" It said in terminal when booking but had to search around the airport and car parks for 40 minutes to find anybody who even heard of drive and go. No information on corespondents. Drop off was checked by the shuttle bus driver who tried to claim as much money back as he could. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 15 June 2021
" I searched for at airport only and this turned out to be offsite and it took ages both to find them and get to the car. They do not use the name Drive and Go but are called Surprice. There were no signs for them and when we asked other car hire companies where we could find Drive and Go, we only manged to find someone who said look for Surprice instead. Also, the contract with you was fir Full tank, return full and the car had a 1/4 tank. i asked them to fill it up to comply with the contract and they said no. I ended up wasting about 10 Euro because I had to overfill the tank. "
" I searched for at airport only and this turned out to be offsite and it took ages both to find them and get to the car. They do not use the name Drive and Go but are called Surprice. There were no signs for them and when we asked other car hire companies where we could find Drive and Go, we only manged to find someone who said look for Surprice instead. Also, the contract with you was fir Full tank, return full and the car had a 1/4 tank. i asked them to fill it up to comply with the contract and they said no. I ended up wasting about 10 Euro because I had to overfill the tank. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by TIMOTHY - 14 June 2021
" Overall happy but if you pay for a certain class of vehicle you should get it. "
" Very quick and easy pick up. Booked SUV but got an estate car. It was OK but not the same really. Didn't complain as just glad to get a holiday away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 14 June 2021
" Very satisfied with car and all arrangements for collection and return "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DENIS - 13 June 2021
" Good experience and really nice staff. "
" Good, effective company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MICHAEL - 12 June 2021
" Say hi to Imad. I knew him a hundred years ago when I worked at Holiday Autos "
" The downtown Lisbon address on the voucher was closed.(not operating). Note on the door said 'back soon'. Eventually took taxi to another branch. Staff didn't seem to care. Please contact me for a more detailed description of events. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 10 June 2021
" Great service, highly recommended "
" Fantastic service, highly recommend. We will be using them for all future bookings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 09 June 2021
" Great experience. Efficient and easy. Highly recommend. "
" Everything ran smoothly and extra bonus of not having to refill the car before drop off as SIXT have their own fuelling system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROGER - 09 June 2021
" Great Efficient Friendly "
" Clean efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SCOTT - 09 June 2021
" as above "
" Ive written a full complaint email to you. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by EDMUND - 08 June 2021
" I love Auto Europe but this time you let yourselves down. Drive and Go was clearly marked as "on-site" or "at airport" and it wasn't. Quite the opposite. It didn't matter - Drive and Go were great - but it's annoying to think you're booking an airport pick-up only to find you're in a shuttle bus; eventually, and after having to figure out the rental co is NOT on the airport site.... "
" They were great but OFF-SITE with all the hassle that comes with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MAX - 08 June 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SHAY - 07 June 2021
" Overall it was very easy, the website filters were easy to use & being able to compare rental prices was very easy. "
" Very pleasant, great staff, lovely car that was cleaned and well maintained. The whole process was so quick & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 05 June 2021
" You book me with a company called Drive and Go at the airport - when I arrive I can't find them and no one has heard of them - because they do not exist! I have been booking with you for a decade or more - never again. "
" Drive and Go don't exist - I'm not sure what yr playing at autoeurope! You also said they were at the airport / not true! You booked me off airport with a company called SurPrice. I want my money back - dreadful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by DR MELANIE - 04 June 2021
" Ensure you have the additional coverage to account for any knicks or scratches as you will be held liable, they are very meticulous about this and photos are a must when you first receive the car "
" As a returning customer I would love for them to have a loyalty program and expedite the process but overall always a good car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLARE - 03 June 2021
" Poor "
" Website said on airport pick up - it wasn't. Rental booth could not identify driver. Company used was nowhere on our paperwork. Car poor quality. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FARO, PT - Reviewed by JUAN - 01 June 2021
" I chose Auto Europe as the website quite clearly stated and guaranteed an office AND car pick up at the airport. On arrival however, there was no counter at the airport. After an hour of searching, I ended up having to call an office in Lisbon only to discover that the rental was with a different company (Sur Price) and the office was a 10 minute drive away with a mini bus pick up I was never informed of. Had I known the car pickup was not at the airport, I would not have chosen to hire via your company. I now feel mislead by Auto Europe and I will never use your services again "
" Sur Price team were lovely. Friendly and efficient. Car was ok given how cheap the rental was "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by STEPHEN - 01 June 2021
" Easy to book online - good deal. "
" Very fast turnaround, speedy drop-off, friendly staff. Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by JOSE - 30 May 2021
" I'll definitely deal with them again. "
" Great customer services, easy to talk to and explain all very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 30 May 2021
" Keep up the good work "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHEENA - 29 May 2021
" As above "
" Extremely time consuming waiting for collection of the car at the hire centre. An unreasonable long wait at the airport for the shuttle bus and having already paid the extra for "insurance" online finding our we had to pay another £70 for actual insurance was not good. That car however was fine, drove well and no problems with it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 23 May 2021
" Great experience and will definitely use again. "
" Great customer service and highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICHOLAS - 22 May 2021
" Easy and cheap "
" Excellent service and experience - highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 19 May 2021
" Car was not in the best condition, with scratches all over as well as a major scrape on one side, all duly noted when hiring. Always concerned when returning a car like that but no hassles on returning. "
" Been using them for years, generally very competitive rates and cars of a decent standard. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by RICHARD - 12 May 2021
" An efficient and enjoyable experience all round. "
" An efficient and enjoyable experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MAFALDA - 05 May 2021
" Not happy with turisprime at all, but very happy with autoeurope, whenever I need a car this is the provider I use. Highly recommend. "
" The transfer never came to pick me up at the airport when I arrived, I called all available numbers (mobile and land-line) , even tried contacting via Facebook messenger and nobody answered. Had to pick up a taxi to the rent-a-car at my expense. On drop off, deposit was 2 mm bellow full tank, and I was demand to go fill the 2mm missing in some place closer to the drop off location, however when I picked up the car, the tank wasn't completly full (+- same 2 mm bellow completly full). I have rented many cars and it was the 1st time this ever happened. Don't recommend. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MARIA ALEXANDRA - 20 April 2021
" Great experience, I use Auto Europe all the time. "
" Smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AFONSO - 17 April 2021
" Uncomplicated and simple process. Couldn't ask for more! "
" Very helpful and professional staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 19 March 2021
" Quick and easy pick up,, very friendly staff. Cars in very good condition "
" Quick and easy pick up,, very friendly staff. Cars in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTIMAO, PT - Reviewed by BEN - 15 March 2021
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by BRUNO - 01 March 2021
" Very good experience "
" Smooth And friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 21 January 2021
" Good experience "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by NUNO - 12 January 2021
" Car like new, good service "
" Good service, quickly and a new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CASSIA - 10 January 2021
" Fantastic "
" Fantastic people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JACINTO - 09 January 2021
" Very pleased ...in particular Avis representatives performance "
" Fantastic ..very pleased indeed ...been with Avis for years and always pleased with the customer service provided when facing challenging situations or issues.... I strongly advise Avis as ones car rental of choice ...prices are not exactly the cheapest but compensates the fantastic...quality and very friendly customer service provided from start to finish...I would like to leave a very clear message of gratitude to all professionals working there in particular Mr. Victor Silva and Ruben Fernandes that dealt with my rental when unexpectedly I faced a family tragedy and need to extend my contract at short notice ... much appreciated ...please make sure my review reaches Avis - Portp Sà carneiro Airport branch...many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIAGO - 05 January 2021
" Very satisfy overall But on the returning the car they are very particular on everything,very expensive on very very tiny little things and rent a star not very friendly "
" They are a rip off they always find tiny bits damage to apply extra charge "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MAREK - 30 December 2020
" Never ever again with auto europe. Flight canceled by easy jet 32 hours before flight. Rude auto europe Staff refuse to cancel my booking, or to change booking to different day and location. This is joke how you treat customers. "
" Na "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FUNCHAL, PT - Reviewed by TIMOTHY - 22 December 2020
" Fair price, good car and customer return "
" Quite pushy on customer desk for an upgrade (to gain commission), incorrectly implying that the car I had selected would struggle on the hills. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by PAUL - 22 December 2020
" Good choices and competitive prices - plus ability t cancel up to 48 hours beforehand - which is pretty good in the current climate. "
" Cheap rental & unlike some other rental companies Avis do not hard sell insurance or upgrades, plus they don't make false claims of damage or the tank not being full. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUNCHAL, PT - Reviewed by RICHARD - 13 December 2020
" Good price and service, got what I ordered at a good price. "
" Felt very safe with the Covid precautions used in dropping off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 09 December 2020
" Nothing further "
" They asked to swap the vehicle before the end of the rental period because they were selling it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TOM - 25 November 2020
" The car was ideal and everything first class, except that my Dollar car hire does not appear to have been transferred onto the American Airlines Advantage system "
" I choose Dollar so that I would get points credited to my Americam Airlines Advantage program to avoid all my earned miles expiring. I provided counter assistant at Faro Airport with my AA number, but my Dollar car hire no showing on my AA account. Can you help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA - 20 November 2020
" O Sr que me atendeu ao levantar o carro foi muito simpático, já a menina que me levou ao aeroporto não foi tão simpática, e acho que não se cativa clientes assim. "
" Nunca nenhuma companhia de aluguer de automóveis me cobrou pela limpeza do carro, e já alugo carro há mais de 29 anos. Não se pode por nada de alimentos na bagageira do carro porque aquece muito. Foi a primeira vez que aluguei convosco e não gostei da experiência. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PORTO, PT - Reviewed by MAGDA - 20 November 2020
" Overall very happy with the service I would have been even happier if I was able to extend the rental with the same terms and "
" Overall very happy with the service I would have been even happier if I was able to extend the rental with the same terms and conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS EDWARD - 19 November 2020
" Easy to book, free cancellation. It would be nice if the time limit for cancelling is reduced to 24hrs as flights are constantly changing. Only today we have been advised our December trip dates have been changed by Ryanair, for the third time. "
" We did not use the road tolls but when dropping off the car we were informed of toll charges. We advised we did not use them & it must be from the previous hire. The person looked then said it must be a mistake & I will remove, but three days after arriving home it is still showing as pending on my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by JOHN - 16 November 2020
" Smooth "
" Very happy, as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 November 2020
" Easy pick up and signage to maintain social distancing . Car brought to near office to check for damage . However not easy as pick up after sundown. Fast and efficient return . "
" Efficient and speedy service. Office open 24hrs . No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by MARTA - 06 November 2020
" I'm not happy. "
" I was provided with a faulty, damaged car seat that had broken polystyrene inside which had been badly glued back together. I made a complaint and their response pretty much ignored all the pictures I provided, saying that the manager said the car seat was fine & therefore must be but thanks for my email... They are putting people's children at risk and refusing to take accountability. The car was mostly fine aside from the gear stick not being able to go into reverse a lot of the time, which in a country with very steep hills is dangerous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by GEORGE - 05 November 2020
" Auto europe alway good for me. Easy refunds up to 24hrs etc make me use them. "
" Got in rental car, dash said maintenance reqd. Service and oil. Windscreen wipers didnt work and one on back broken off. It was dirty inside and out, bit disturbing re covid cleanliness advertised but not. They changed car, no apology. No water in windscreen and full of dents and scratches, but car was ok. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FARO, PT - Reviewed by GARY - 02 November 2020
" usually good not so good on 2 out off 4 hires form 12th September to 29th Oct 2020 "
" Hi I had the same car as I picked up on the 10th. Car was handed on 10th over then you check after signing, you told to photograph, check car the was no parcel tray, and petrol tank was on seven eights full. . On the pick up, informed girl she said sorry had just come from hertz. She would put on notes, I asked could I have a email confirming she said not to worry on the notes guy in same depo informed me at 5pm on same day it was and not to worry. Kept same car on new higher on 19th car had more petrol in tank, as girl on 19th about notes she said all on not to worry. Went to drop off on 29th October guy tells me no notes on system after about 30 mins they say sorted and I will not get charged for not bring back full or no parcel tray. I assume still the same. I also asked why firefly had charged me £4.78 they posted on 21st October but shows 10th October??? What is this for. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 31 October 2020
" pick up not good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 30 October 2020
" Easy to use. Fairly easy to make amendments "
" Quick and efficient collection and drop off process. Pre-registration worked well. The car provided was a bit old though and had a few defects such as the heater fan only working on one speed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by SHAUN - 29 October 2020
" hi could come due to covid restrictions and too late to cancel..lost the money. "
" c below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GREGORY - 26 October 2020
" Website suggests that Drive and Go at Porto Airport is at the airport. It is in fact 5 minutes walk away. "
" Friendly staff and little waiting time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 October 2020
" Very good "
" Very good condition car and good pick/drop off arrangements. Staff should consider advice on siting of all controls when collecting car in the dark! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 October 2020
" Auto-Europe - everytime! "
" Car had quite a few small blemishes, so when returned they did not look very hard (not that I added any!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by MARTIN - 19 October 2020
" A reliable company "
" Smooth pick up Only issue was collecting back th€10 deposit was a saga. But overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 16 October 2020
" Impressed with Auto Europe, Especially like the grid formation to find the lowest hire company for the car size you are interested in, paperwork came through as expected and overall the deal was better than I could get on a direct basis. Will use again "
" Great from Dollar/Hertz who can sometimes be a bit pricey. Was an hour early but still was able top collect the car, not the model I had booked but then the word SIMILAR was banded around, but hey it was a car at the end of the day. Drop off was easy and quick. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by KENNETH - 14 October 2020
" My experience with Europcar or the idea of recommending Auto Europe to a friend? "
" There was a bit too much 'hard-sell' to try and persuade me that I really should take out Europcar's insurances, but it wasn't a big problem because it only took a few extra minutes! I marked the "condition of the vehicle" down because there was a nasty looking mark on the driver's seat and a lot of dust on the steering column and dash which showed that, in spite of proclamations that cars are cleaned especially well "in the current circumstances", they are clearly not! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by GARY - 13 October 2020
" good car hire "
" Very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 13 October 2020
" Just as we expected .excellent "
" Have used them before and will continue to do so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIM - 11 October 2020
" Nothing to add "
" All went to plan - only difficulty was finding the car hire return location at Lisbon Airport. Appalling signage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NIGEL - 08 October 2020
" Despite publicised concerns about car hire companies in general my personal experience was excellent, from booking at a good price through Auto Europe to pick up and drop off. One comment, the company's office and cars are not strictly on the airport, they are a ten minute walk away, turning right from the terminal building. "
" Very good. Easy and helpful pick up, car immaculate and easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DIANE - 07 October 2020
" Would recommend & use again "
" Very quick & friendly staff, the lady spoke very good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 07 October 2020
" Just o.k., nothing more. "
" Car was not that brilliant although being a diesel is was good on the amount of fuel used. The gearbox left a little to be desired. Luckily we did not do a lot of miles. I'm sure we could have been given a better car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by BRIAN - 07 October 2020
" Nightmare. Not the start you want to a holiday. Worst experience in over 50 years of car hire all over the world. "
" Read trustpilot review. Very unsatisfactory service. RIP off company. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by STEWART - 07 October 2020
" Only thing that wasn't made clear on the booking was that if i had any accidents or scrapes, the extra insurance i paid for would not pay out immediately,i would have to pay with my card and then claim the money back. "
" Easy experience to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by TIMOTHY - 03 October 2020
" Easy online booking "
" Good value vehicle. Counter clerk a bit too keen to upsell which was annoying. Most annoying was a large deposit of around £1200 taken on credit card which is still showing as pending on my account several days later. Was told it would be unblocked straight away. Having to check daily to make sure the payment doesn't become finalised. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALEX - 03 October 2020
" Thanks to our full AutoEurope coverage we said no-thanks to every extra coverage the DRIVE ON team offered to us. "
" This was our 2nd time we used DRIVE ON to hire a car in Portugal and we must admit the car selection was limited, grimed and oldish. Also the Lisbon team didn't seem to share the notes with their Faro branch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ANDY - 02 October 2020
" Easy to do business with. "
" Queue was a little slow, but staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 02 October 2020
" I use you all the time and hopefully will continue to do so. Any thoughts of introducing a "loyalty scheme" for regular customers? "
" Just a good company to hire from "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
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