AUTO EUROPE PULA, CROATIA Car Rental Reviews

PULA, HR - Reviewed by CHRIS - 01 September 2025

" Very straight forward - good service "

" Very straight forward - good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LINDA - 01 September 2025

" See above, "

" As we were a little late arriving for pick up no car available. The woman was aggressive / rude/ dismissive. We were left isolated and she showed no compassion or concern. Fortunately a young man in Dollar/ Thrifty helped us out. Was warm / friendly / calm and helpful. We were so grateful to him. We now await a refund for monies paid. The company made no effort to contact us about late arrival. So stressful! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by ROBERT - 26 August 2025

" Not a good reception from this company and NOT A GOOD SERVICE DEPARTING "

" Arrived at a very hot small office,and rushed through all agreements needing to be signed including €170 insurance cover after mentioning it have insurance already. After leaving with the car not even cleaned.On my return.NO ONE IN THE OFFICE AT MID DAY to check the car in.NOT A GOOD SERVICE. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

PULA, HR - Reviewed by ROBIN - 23 August 2025

" Good car "

" I was charged 20 euros for being an hour late to pick up the car. My flight was delayed and it was still within the working hours of the office at Pula airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by NICHOLAS - 22 August 2025

" An excellent hassle free rental. Auto Europe website straightforward, customer service call centre was helpful and efficient, and the partner hire company was straightforward. "

" Excellent rental with minimal hassle. Helpful friendly staff. Recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANDREW - 19 August 2025

" The car pick up was not acceptable, auto Europe should know where the desk of Carjoy is in the airport and also what this is called locally. The advice to walk from the airport was simply wrong. Please make sure you provide details of what the local desk is called and where it is located when you provide the car rental details. "

" There is nowhere in Pula airport inside or out that is called CarJoy. We rang the auto Europe helpline and they directed us to walk a few kilometres to a different site which was incorrect advice. Only when we asked at most of the other local car rental desks did we finally find someone who told us where to go. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by WILHELM - 16 August 2025

" The rental companies state that auti europe's full cover does not cover the whole vehicle. They try to make more money... "

" Car was fine, all went well. Staff made a small mistake at take-over which led to a misunderstanding at drop-off, it was sorted; no problems otherwise. One member of staff made great effeort to return a key to me which I had forgotten in the car. I recommend their service. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SIMON - 14 August 2025

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GREGORY - 05 August 2025

" Easy, seamless experience. "

" The staff are wonderful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by CHRIS - 18 July 2025

" Terrible from arrival to drop off. No one to be seen on collection. Autoeurope are absolutely no help. Finally found someone in a completely unmarked cabin. Car wasn't the car we ordered and was a cheaper standard. Told we didn't have full insurance so had to buy extra even after paying autoeurope for full insurance. No one at drop off location. Would not recommend carjoy or autoeurope "

" No one to be seen on collection. Autoeurope are absolutely no help. Finally found someone in a completely unmarked cabin. Car wasn't the car we ordered and was a cheaper standard. Told we didn't have full insurance so had to buy extra even after paying autoeurope for full insurance. No one at drop off location. Would not recommend carjoy or autoeurope "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PULA, HR - Reviewed by SHAUN KERRY - 13 June 2025

" No problems at all, very helpful staff and the car was practically brand new. "

" No problems at all, very helpful staff and the car was practically brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 15 October 2024

" Easy to book. Good selection of cars and excellent price! "

" Easy pick up and drop off. Nice car in nearly new condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANA - 24 September 2024

" Great experience, would recommend! "

" Rebted a car at Pula airport - everything was top. I arrived slightly earlier than planned and didn't wait long for staff to appear. We were even upgraded to a better car as it was just dropped off. 70€ fee for taking the car to a different cou try which I expected. No cleaning fee nonsense. Drop off was smooth and no issues at all. Will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANTHONY - 20 September 2024

" As above. Would definitely use Carwiz again "

" Friendly and helpful staff both on pick up and drop off of the car. Very smoothly and quickly served and benefited from the Carwiz office being right by arrivals at Pula airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SIMON - 17 September 2024

" Excellent throughout, however, it proved unnecessary to have to print out my voucher ( which was a pain to do) and I already had it on my phone anyway. "

" They were excellent throughout the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LINDA - 14 September 2024

" The car was a very small fiat, not the one I had booked but it did it's job and we managed fine. "

" Having to pay 500 euros to leave the car in Venice is extortionate in my opinion as it is only a 4 hour drive at most so I had to do this as my partner would not go scross on the ferry. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by BRANKA - 13 September 2024

" Helpful staff, efficient, friendly. I expected the petrol tank to be full but it was almost empty, that was disappointing. Sadly I returned it half full. "

" everything went well, lovely staff on pick up and drop off, quick and efficient. Just wish the petrol tank was full. It was almost empty which is not great. Sadly I returned it half full . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by MR DAVID - 08 September 2024

" Simple & cost effective. Thanks "

" Alamo were excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by RICH - 01 September 2024

" Not happy about being told without warning about crossing boarder fees "

" Not happy about being told without warning about crossing boarder fees "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PULA, HR - Reviewed by IAN - 20 August 2024

" Good price but customer service needs improving "

" Brilliant company. Quick pickup and dropoff. Clean car in great condition. Fantastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SAPNA - 20 August 2024

" Great price but customer service could improve "

" Brilliant car and service at a very reasonable price. Great staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GORDON - 25 July 2024

" The only problem is when picking up the vehicle ABC had a I.T problem with the couple in front of us which caused delays for us "

" Very helpful front of desk at ABC "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GUY - 24 July 2024

" All good "

" Prompt, friendly and courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by TIMOTHY - 29 June 2024

" Overall cheap, but annoying long wait on collection from Active, & only had an 'auto' car. "

" Had to queue for about 30 mins to collect car - no queues at other renters (Sixt etc.). Had booked a manual, but the only car they had was an automatic. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by BRANKA - 26 June 2024

" very friendly staff, excellent service, prompt airport pick up, I am one very happy customer. I would highly recommend Maxx Rent and AutoEurope too. "

" very friendly staff, excellent service, prompt airport pick up, I am one very happy customer, thank you Maxx Rent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MAARTEN - 22 June 2024

" .... "

" "...l "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PULA, HR - Reviewed by ANDREW - 13 June 2024

" Would use again "

" Very smooth process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PULA, HR - Reviewed by EVA - 19 May 2024

" Seamless and uneventful, as it should be. "

" As always, no fuss and straight forward event. Kind and jolly staff and you do not have the feeling that they want to rip you off or sell you everything under the sun "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by EVA - 13 April 2024

" Jolly, helpful lot "

" Definitelly the best at Pula airport. You do not have the feeling that they are there to squeeze the last £ out of your pocket "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANITA - 24 October 2023

" I think it should have been more obvious when I booked that the rental was so far away from the airport. Also the insurance I purchased apparently was only third party ? "

" Unfortunately I didn't realise how far it was from airport but service was good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PULA, HR - Reviewed by KEVIN - 03 October 2023

" AutoEuropa website is easy to use and they are competitively priced "

" We were a bit concerned as the y told us our booking was showing as cancelled, However they found us a car( an upgrade at the same price) quickly. Staff were friendly and helpful! Quite meticulous going over the car and any damage on collection but more relaxed about it on return! Would definitely use Carwiz again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SAM - 25 September 2023

" Why use a comparison site? It's convoluted and adds in an unnecessary middle man. "

" The only positives of my rental experience were the fact I had a car and I caught my flight. I didn't notice the small print about Maxx Europe not being based at the airport - my fault. However, I was picked up and got to the dealership smoothly. My credit card was not recognised - a Nationwide Visa. There was no issue at Nationwide so I can only assume suspicious transactions have been flagged at some point. The inconvenience of the drop off for the car was that it needs to be at the dealership which is only open at certain times. You could only see the opening times upon paying for the car, therefore; to avoid paying €50 I called Maxx Europe to ensure there would be someone there at 8am. They assured me there would be which would give me just enough time for my flight. After two phone calls, one not picked up and the other handled very rudely; I was eventually met by Julian at 8.20. He was really nice and apologetic but the experience was needlessly stressful. I was assured I would be met to handover the car at 8am. I was not. I found the whole rental experience frustrating and will never use Auto Europe again or recommend anyone use Maxx Rent. For me the moral of this story is not to use a comparison site and use people at the airport. Anything else is a false economy. On a plus note the car was clean and easy to use. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PULA, HR - Reviewed by GARY - 18 September 2023

" AutoEurope yes, they are fine but never again with carwiz. The hardback was fine as it was a different agent but I would have bet if it had been the same agent he would have found a fault. And it was all because he wanted to up sale on the excess insurance and I expect many so fall for it. We used yourselves as your price was so good but if you have to add all the insurance it is higher and this needs to be considered and if you already have your own you should not have to justify it. As I said before this was the first time it had been really intimidating "

" This is the first time we have encountered a really hard sell from a rental car agency to the point that we did not want to use the car at all. We have our own excess policy as we have more than 1 holiday a year and the agent said it was invalid and wanted to look at it and said it would not cover anything . I did not let him see this as I felt threatened . On the handover he went over the car to such an extreme to say that we should not park under trees because of anything falls we are liable for everything . I asked that surely there must be consideration for wear and tear and was told no. There was the tiniest little dink on the car and this was pointed out and marked on the sheet as damage, any other agent would not have done this. This scared us to the extent we did not use the car as much as we would have normally "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PULA, HR - Reviewed by IAN - 09 September 2023

" On arrival at Pula airport the check in was going well until the credit card (Nationwide Visa) was declined. I tried another card (Santander Mastercard) - also declined. Carwiz said they could not supply me with the car but asked another provider to help who offered me a car for €380! I declined and made other arrangements and related my experience to Auto Europe on my return, who promised to investigate but I have heard nothing - very disappointing and £141 spent and no refund! "

" On arrival at Pula airport the check in was going well until the credit card (Nationwide Visa) was declined. I tried another card (Santander Mastercard) - also declined. Carwiz said they could not supply me with the car but asked another provider to help who offered me a car for €380! I declined and made other arrangements and related my experience to Auto Europe on my return, who promised to investigate but I have heard nothing - very disappointing and £141 spent! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by LEON - 28 August 2023

" See comments in 3 above "

" Very knowledgeable agent in Pula, concerned and engaging setting us up with the car. Also same on returning car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GREGORY - 22 August 2023

" Makes it easy and clear. "

" The staff were great. I just can't give full marks for value because it was an expensive rental. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by KEVIN - 08 August 2023

" Faultless! "

" This is the Kia main dealer in Pula who have branched out into the rental market. Both cars rented had less than 3000km on the clock, basically brand new. Collection and drop off easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by BRANKA - 30 June 2023

" Highly recommended, such a professional company with great customer service, thank you "

" Probably the best experience so far! Immaculate car, super friendly and helpful staff, efficient pick up and drop off, well done Maxx Rent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by EVA - 27 June 2023

" Excellent! "

" The rented car was spot on, the customer service the same, so definitely a great choice "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ALAN - 22 June 2023

" All good,always like the choice of different levels of cover,including 0 excess. "

" Very straight forward and more than happy with the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GARY - 13 June 2023

" Apart from the pick up issues, no major issues "

" Only problem was didn't send a big enough vehicle to pick us up from the airport so had to leave 2 people behind then return back to the airport "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PULA, HR - Reviewed by LUCY - 13 June 2023

" The car we received was nice. Booking was easy, as was collection but drop off was stressful. "

" Picking up the car was fine but dropping it back off was stressful. There was nobody to meet us at the airport the take the car. We had to call someone and they said leave the keys at another desk inside the airport but that desk was also unmanned so, after several phone calls, we had to take the risk of leaving the keys and documents unattended at the desk. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PULA, HR - Reviewed by STEVEN - 02 June 2023

" Autoeurope easy to do business with. Reimburses you expeditiously when you cancel and have very competitive prices. If you contact them by telephone call is answered quickly by a human being which is rare these days. The staff are always knowledgeable and helpful. "

" Great staff, courteous and helpful, very easy process. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by DEAN - 24 May 2023

" Car hire can be a nightmare but you are very transparent in your pricing and about the terms and conditions. You quoted a fair price. "

" The guy was very efficient and explained everything clearly. The car was clean and in great condition. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PULA, HR - Reviewed by ZRINKA - 15 April 2023

" It was very easy to communicate with the rental company and they accommodated our special requests. "

" They were very professional and helpful. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by EVA - 08 April 2023

" Excellent service, fun and kind staff and enjoyable car "

" Kind, efficient, not too fastidious, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DEBORAH - 15 October 2022

" see above "

" There was no Air Rent counter at Pula airport. We had to ask other rental companies and one located the representative outside. On return we did not see the rep. and left keys with another company. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PULA, HR - Reviewed by GEOFFREY - 03 October 2022

" Stress levels were high on arrival to collect the car since there was no Air Rent a Car kiosk and we were uncertain what to do next. Drop-off without inspection was a concern, but a week later there have been no surprise credit card charges. AutoEurope website needs correcting but overall the rental worked out well in the end. "

" AutoEurope booking information is incorrect for Air Rent a Car at Pula airport. They do not have a desk at the airport and a person at the Hertz rental kiosk kindly phoned someone come and meet us. We walked to the car parking area and did the rental paperwork on the car bonnet. There was no one available to inspect the car on return (08:30am) and the keys were left at an empty Europcar kiosk (as requested). The fuel policy was to return with same amount as on collection, not 'full to full' as advertised. The Air Rent representitive was efficient and courteous and there was no sales pressure to buy any additional insurance. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PULA, HR - Reviewed by MICHAEL - 20 September 2022

" Very disappointed with Air Rent as I did not get what I had order with AutoEurope. "

" I booked the car as "desk in terminal" and fuel "full to full". When I got to Pula, there was no desk for Air Rent, luckily another agent contacted Air, and someone finally came to meet me. Then, when I got the car, it had less than a quarter tank of fuel. When I return the car, there was no one to meet me, so I had to leave the keys with another agent with no car inspection performed. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PULA, HR - Reviewed by JAMES - 09 September 2022

" na "

" The Car was great but i found the meber of staff to be a bit cold towards me and my partner especially with all the questions as to were we would be taking the car etc. It was the start of our holiday and made us feel a bit anxious "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GARY - 23 August 2022

" It was a pleasure, stress free and made all the difference to the holiday "

" Brilliant, no fuss or hassle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by WAYNE - 16 August 2022

" Easy to book, much cheaper than from the actual airport. No issues everything was as described. "

" Easy collection and drop off. Collected and taken to airport by Maxx personnel. No issues, they spoke excellent English and the car was bigger than we expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MATTHEW - 03 August 2022

" All went very well. Only feedback is that the car we rented has some sort of automatic steering correction which took me by surprise a few times before I figured out what was going on. It would be good to inform future customers of this to avoid a potential incident. "

" All went very well. Only feedback is that the car we rented has some sort of automatic steering correction which took me by surprise a few times before I figured out what was going on. It would be good to inform future customers of this to avoid a potential incident. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by STEVEN - 13 July 2022

" The experience of Maxx Rent does not reflect well on you "

" Booked a pick up from Pula Airport, but when we called the company on arrival they said they needed to send us a minibus to pick us up and it would be there in 15mins. 45mins later, on a boiling hot day, with a 4 year old in tow, we were picked up in a clapped out blue minibus with no child seat (we had booked a child seat for the car, so one might assume...), and we were driven into Pula town, to what appeared to be a Kia service garage, to pick up the car. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 6

PULA, HR - Reviewed by ABU - 02 July 2022

" Excellent service "

" Excellent service by Snjezana and the team. Good car, easy collection and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ROBERT - 26 June 2022

" Good experience "

" Good, smooth experience with no hard sell to buy extra insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PULA, HR - Reviewed by BORIS - 24 October 2021

" JUST GREAT "

" EXCELLENT SERVICE FROM PAOLA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by FRASER - 29 September 2021

" As above. "

" Pretty good overall. Pula airport is small which meant the car was parked very close to the terminal. It was hard to find the rep in the terminal initially as there is no desk and he was sat in the cafe. Fortunately I was helped by a kind lady from one of the rival car rental companies. Car was a bit battered by previous users but perffectly serviceable. It just leaves you worried that you'll be blamed for damge done by someone else. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PULA, HR - Reviewed by CAMIE - 17 September 2021

" - "

" Active no longer has a counter at the airport, so it was a meet-and-greet. I expected that a representative would be waiting for us when we arrived but that was not the case. I called the Active phone number and no one answered. After an hour of waiting, I asked a counter agent with a different company if she knew how to contact Active and she called Active from her phone and a representative appeared 10 minutes later. It was infuriating. It was a terrible start to our holiday and returning the car also required coordination of a specific drop-off time coordinated by email or phone. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PULA, HR - Reviewed by FATMIR - 17 September 2021

" It is not clear on the rental voucher as to when the Out of Hours charge kicks in. Need to make it clear as I was surprised when asked to pay 40Euro, as not expected "

" everything was perfect, and I have only praise words for Dejan who was brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOHN BRIAN - 01 November 2020

" We have been using Auto Europe for many years. "

" One of the best experiences of car rentals. The lady from Firefly, who served us, was efficient, polite and extremely helpful. The level of service was above average. Thank you Firefly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by EVA - 18 October 2020

" Everything was smoothly executed, booking, picking up the car and dropping ut off. And excellent value for money "

" Such a very helful and kind stuff. Uncomplicated, straight forward and fair experience. Definitelly made my stay in Istria even more pleasant at these difficult times. My deposit was refunded straight away rather than needing to wait for days and on the whole it was all as it should be. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by STEVEN - 11 September 2020

" Auto Europe completely miss-represented what we actually got. NO in terminal reception, NO full.full fuel. NO English staff when we had to phone from Croatia to find the renter. NOT impressed. "

" THERE WAS NO IN TERMINAL DESK. AUTO EUROPE LIED NOT AIR RENT. NO FULL.FULL PETROL BUT RETURN AS COLLECTED. CAR QUITE OLD BUT OK. VERY NICE SIR RENT PEOPLE ONCE WE FOUND THEM !!!! "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PULA, HR - Reviewed by KEVIN - 08 September 2020

" As above "

" There was no airport office so we had to call them uo and wait. Also car was very old, dirty, every panel damaged and 1 headlight out. On returning car there was no one there to drop off keys so had to dro them off with another operator, thus no checking of car and return of deposit. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by STEPHEN - 04 September 2020

" The booking experience was ok, but whilst you offer deals for these dodgy local companies (that admittedly aren't really your fault) I will find it hard to recommend you to others. "

" There were 3 problems, the last of which was in my opinion a complete rip-off. Active is just a bunch of local fraudsters looking to make money from tourists. Here were the issues with the car hire: 1 When we came to pick up the car there was nobody to help us. There was a number on a piece of paper at the desk, which we phoned, but they only turned up 45 minutes later. 2 The car they gave us was old - 45,000 miles on the clock and lots of damage (but more on that later). Furthermore, the fuel tank was half full! How are we supposed to bring it back exactly half full? I think it is their way of saving a bit of money because they know we will probably over-estimate when we refill the tank, thus giving them a bit of petrol for free. 3 Here's the sting. When we returned it they pointed out salt stains on a couple of the seats, and charged us 100 Euros for cleaning it. There are several things wrong with this, but the main one was that they were charging us for internal damage when they did not do an internal checks when handing over! I felt slightly dumb about this as we didn't do any internal check either, but we have never been charged for the state of the interior, and i must have rented 100 cars in my time. Total rip-off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PULA, HR - Reviewed by DAVID - 03 September 2020

" Straight forward booking. Got what we paid for. Can't complain. "

" I picked up the car at the airport in a well lit area so never noticed the faulty headlight until we left and were on the road with no street lights. Contacted the agent directly who asked if we could manage till the next day and he would call me back. He contacted me the following day and advised his colleague from the office local to where we were staying would collect the car and have it repaired. We arrived late Saturday evening and the car was fixed first thing on Monday. The agents were friendly and helpfull. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by PRISCILLA - 28 August 2020

" I was very satisfied with the kindness and quality of the car "

" I was very satisfied with the kindness and quality of the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SUE - 26 August 2020

" Booking was easy and when I had to amend the booking due to flight times, it was easy and only the extra amount was charged. I would highly recommend Auto-Europe. "

" Oh wow - they were fab. The people carrier had been upgraded to a small minibus which gave our 4 adult children plenty of room. We were unfortunate enough to have an accident with some local wildlife and Alamo were amazing - they replaced the vehicle and provided great support on the phone and via What's App. All staff spoke English really well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by WILLIAM - 21 August 2020

" Very good. "

" I had an excellent experience with Air Rent. They provided me with a very good car, in a higher category that I had booked. We extended our rental period, and they were very efficient, friendly and easy to deal with. I have indicated that I am not likely to recommend them to a friend as I always do to this question in all surveys simply because I don't expect to have such a conversation! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAKUB - 19 August 2020

" Not happy with Air Rent. Auto Europe was OK. "

" The car was late by almost 2 hours. The communication with the staff on the airport was almost non existent. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 10 August 2020

" We always use Auto Europe and will continue to hopefully do so, we have another booking from Pula Airport on 30 August with Alamo so might look at changing... "

" We have never rented a car from Auto Europe in such a poor condition! The interior was fine but the exterior was in a terrible condition - looked like someone had been rallying in it; dented, scratched, three different colours of paint on it!! We were worried about being held responsible for any damage as you could never have identified what damage was new if any of course More worryingly the turbo died on the car on the way back to the airport - just lucky it wasn't during the week hire "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 2

PULA, HR - Reviewed by DESMOND - 20 May 2020

" Nothing to report, never went! "

" Because of corona virus and travel restrictions imposed into Croatia we never went on holiday. It would be nice to get a refund for my hire "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PULA, HR - Reviewed by OLIVER - 05 May 2020

" Despicable service - couldn't get through to cancel the booking until the day when it was supposed to start - obviously due to Covid-19 precluding travel. Refused a refund of any kind and so would not recommend to anyone. Avoid "

" Despicable service - couldn't get through to cancel the booking until the day when it was supposed to start - obviously due to Covid-19 precluding travel. Refused a refund of any kind and so would not recommend to anyone. Avoid "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by ALEN - 31 October 2019

" All in all, very satisfying "

" Excellent prices, very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PULA, HR - Reviewed by SYLVIA - 27 October 2019

" Very good and efficient experience "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by ALAN - 24 October 2019

" Auto Europe were contacted at the pick up time but claimed they were unable to provide a refund at that time. I contacted them again on my return and a refund has been promised. I think you need to be very clear about the conditions being imposed at each location by your agents. "

" Oryx required a deposit of over £1000 to be held on my credit card for 3 to 4 weeks after the car was returned. This was unacceptable and the rental was declined. This was not made clear at the booking stage. In my view there is no justification for this and I was not prepared to have to contact someone in Croatia to sort it out if the refund was not made.. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by MARK - 22 October 2019

" We arrived and got the car very quickly car was as requested, auto Europe could explain in more detail the insurance cover "

" When we arrived we were advised to take their insurance as auto Europe insurance may not cover police reports and investigation which surprise me as I took the increased insurance, please check what's covered when you rent "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by SCOTT - 16 October 2019

" FIRST AND LAST TIME BOOKING WITH AUTO-EUROPE/ CARWHIZZ "

" NEVER, EVER WILL I USE ANY COMPANY THAT DEALS WITH CARWIZ. I arrived in pula ,went to carwiz desk then was immediately harressed to take their insurance to which i told them i had to extra insurance,desk clerk said she had no copy of this, i then showed her the confirmation but again she said she had no copy of this. I told her i was not taking her insurance went to pay security deposit with card and it got declined tried again declined ,I then said could i not sign using card ,she said No. I then tried to use my visa debit card she said she i would now then need to take their insurance which came to roughly £261 at which point I just said forget it and paid £100 taxi to resort. While waiting for taxi next customer recieved the same treatment only they paid the extra insurance. on reaching resort taking to other guests they also had the same problems with credit cards being declined bit they were allowed to sign instead. on arriving home i tried credit card and lo and behold pin number is correct. I hire cars all the time on holiday mostly in the USA and have never had any problems,I now wish i had took advice from previous comments on tripadvisor because they were 100% correct. I am not looking for any money back or compensation but you should look at your suppliers who are damaging your reputation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by JOHN - 14 October 2019

" Pretty good Auto Europe service but I will be telling other potential clients to be wary of this under handed incident!!! "

" Additional Driver - We showed licence and offered to pay 25 euros for this when we picked up the vehicle. We were told that this will be taken upon drop off. We were not informed that we would be charged extra for aged 71 driver although his passport details was checked. When we did drop off, I was charged 560 Croatian Kuna (approx £65) because of additional driver's age. This should have been made clear at the start so that we could make a decision whether to go ahead. I felt this was unfair and poor service. we and other customers also had to wait 20 minutes for Air Rent staff to attend the office at 9.20am. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PULA, HR - Reviewed by GRAEME - 13 October 2019

" Easy drop off at airport "

" Easy collection from airport late evening therefore dark. Lady staff member programmed the sat nav to our destination which helped greatly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PETER - 11 October 2019

" Would always recommend very happy "

" Got a free upgrade to an Audi A3 very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ROBERT - 10 October 2019

" Everything was great until the extra charge at the end "

" Extra £12.68 Tax charge when returning the vehicle "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PULA, HR - Reviewed by KEVIN - 08 October 2019

" More accurate information on the credit card block is important. It is one of the factors I use to choose a particular supplier "

" Had to wait 20 mins for counter staff to arrive at collection, even though this was mid-morning with lots of flights arriving. When someone did arrive they tried to sell additional insurance products in a very aggressive way and using incorrect statements. When the accuracy of the statements was challenged their attitude became very unpleasant. Given this experience at collection we were worried about the return process. However, return was of the car was efficient and friendly experience.......Thankfully ! But it was something that worried us during our stay. Also, the credit card block was significantly more than the information on the Auto Europe website. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PULA, HR - Reviewed by HUGH MARTIN - 06 October 2019

" Nothing to say. "

" Offered an automatic car with vicious brakes initially- I haven't driven an automatic- refused the car and was finally was given a hybrid Toyota. The assistant advised having a pre=paid fuel option- return the car empty. She said there was no petrol stations near Split airport- A lie there were 3-4 petrol stations within 6Km. The prepayment cost was more than a full tank of petrol for this vehicle I was given so VERY UNHAPPY. Generally the staff were helpful. This is no reflection on Auto Europe "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PULA, HR - Reviewed by MARTIN - 06 October 2019

" Very happy with staff, collecting and dropping off. Checking Vehicle, in the dark, was not ideal. "

" Car appeared to be a bit old / worn ? Tyre Warning light, on all the time. Glove box door broken. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PULA, HR - Reviewed by STEPHEN - 05 October 2019

" Was ok apart from the admin charge "

" Happy except having to pay €12.4o at the end of the hire period for so say admin charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PULA, HR - Reviewed by MICHAEL - 02 October 2019

" Nothing to say other than please don't change see you next year "

" I use active three times a year and I am always very satisfied and hope to use them at least three times next year "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PULA, HR - Reviewed by HENRY - 01 October 2019

" Straightforward, no hassle rental. Our experience was first rate. "

" Straightforward, no hassle rental. First class service in our experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANNA - 30 September 2019

" no further comments "

" Generally not a bad experience with Oryx - smooth process to collect a car, clearly marked marks on the car on the paper. and a good return to a different location. I, although, think it's a rip off when they charge extra 50 euros to cross the boarder. Trying to also rip you off on their insurance - I believe as I am a woman - a staff member told me WHEN I get a flat tire (or two) I will have to ring them for AA assistance, and as they only are open until X o'clock I will have to wait until the next day. thanks for believing that I cannot change one myself. and in fact will get worst case and get 2 flat tires at once. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PULA, HR - Reviewed by ROBERT - 26 September 2019

" Good. "

" All went well which is all we ask for. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PULA, HR - Reviewed by SHAUN - 26 September 2019

" No further comments "

" Good staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by FRANJO - 26 September 2019

" Expeditive, accurate as one would expect from and online platform as this! "

" All around problems; 1. Waiting at company desk 55 min with only two customers in front. The carWiz staff desperatly tried to sell upgrades, insurances atc to everyone; 2. Instead of SUV which I ordered, I was offered Skoda Fabia instead; opnly after treat to call Autoeurope I was offered more satisfactory replacement - VW Passat; 3. Only few min after taking the car, a tyre deflated. Had to inflate it several times a day; 4. Using a spare tyre was impossible as the tool set was incomplete; 5. Had to call carWiz service (road assistance not included or I was not given one) which came after 9.5 hrs; 6. The carWiz charged me Euro 449.82 for flat tyre as it was my fault; 7. Complained to carWiz customer service but they were not bordered yet to even answer my complaint; 8. Avoid at every cost! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

PULA, HR - Reviewed by JAKE - 26 September 2019

" very pleased. "

" No problems. Never any handbook in hire vehicles to explain controls. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PULA, HR - Reviewed by LUISA - 25 September 2019

" A very good experience "

" Quick and easy pick up and drop off reliable car very easy to locate "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by MICHAEL - 25 September 2019

" see above "

" As I'd already booked on line it seems a very time consuming and unneccessary exercise to complete duplicate paperwork when picking the car up, this causes frustrating delays. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PULA, HR - Reviewed by DAVID - 25 September 2019

" Excellent service "

" We were very impressed by the service and the friendliness and efficiency of the staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by COLIN - 24 September 2019

" OK "

" OK "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PULA, HR - Reviewed by NEIL - 24 September 2019

" As above "

" The staff were extremely friendly and efficient however the car drop off is not well signed at Pula airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PULA, HR - Reviewed by CLIVE - 24 September 2019

" Very Happy "

" You need larger signs in the terminal to direct clients to where you cabin is outside in the car park. Did not see any instruction in the booking confirmations. Did I miss them? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MARK - 24 September 2019

" As Auto Europe connected us with ACTIVE, we are happy to recommend them too. "

" ACTIVE car rental at Pula Airport was excellent in every way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JEFFREY - 17 September 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOHN - 14 September 2019

" Pleased how I could change rental dates easily "

" When we picked up the car we were informed that we needed extra insurance to take the car to the Croatian Islands. Whether or not this is true we don't know. Also encouraged to buy the tank of petrol as we were told that there were no petrol stations near the airport and we would be fined if was not completely full on return. This turned out to be a very bad deal because the car had a much smaller tank than we were charged for and the price per litre was much higher than pump prices "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PULA, HR - Reviewed by LOUIS - 13 September 2019

" Very happy with the service. Great and efficient company. Would definitely use again "

" Great service Brilliant car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DANIELA - 11 September 2019

" Staff at airport very kind. No problems at all with the car. Nice experience "

" Very good and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ISABELLE - 11 September 2019

" The car a Seat Leon was in excellent condition and returned in the same condition I feel AUTOEUROPE should make customers aware of a high excess before or at the time of booking "

" Air rent car was good but i had to pay an extra 118€ on top of yhe £76 i had paid autoeurope. This was to improve yhe insurance so that the excess was brought down from approx 1200€ to 500€. This also meant that should there be a small incident i would not need a police report for which there is apparently a charge of 300 € by the police. I feel that Autoeurope should have made the large xs clear before i booked the car. I was only made aware of it a couple of days before my holiday. Had i known this before i would have chosen another option "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by NEIL - 09 September 2019

" see above, my comments are in relation to CARWIZ "

" I was charged for a late pickup fee of 37,50 EUR when my booking time was always known and entered into the time date / date that calculated the overall booking fee. Can you please arrange a refund of 37,50 EUR "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PULA, HR - Reviewed by TIRZAH - 07 September 2019

" No issues - car drove fine "

" The car had quite a few bumps on it when i picked it up - around 5. Also the tank was on 1/8 fuel which was difficult to gage when refilling and driving to take it back - much easier when it's full. Staff were great though "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by DAVID - 06 September 2019

" I will be using again. Very friendly, honest staff. "

" The staff at the airport were friendly and everything ran smoothly. I am going to use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by COLIN - 03 September 2019

" Website can be a bit confusing and have to look carefully to make sure that comparing like with like, but generally provide a good service. "

" The staff did a fine job, but there were so many people waiting that it took a very long time to pick up car. Similarly there were delays on returning the car due to more customers than staff, plus lack of available spots in returns car park. The car itself was great. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PULA, HR - Reviewed by STEPHEN - 03 September 2019

" Very little to complain about "

" Condition of vehicle wasn't great, few bumps and scratches, but ran very well. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PULA, HR - Reviewed by PAUL - 02 September 2019

" Easy process "

" Better than expected with very little fuss "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by CHRISTOPHER - 01 September 2019

" As above, completely brow beaten into paying for extra insurance after a 3 hour flight with kids in tow. It took us an hour to get the car!! "

" So I pay just over £600 to hire the car and when I get to Pula airport we had an intense selling/scare mongering session that lasts about an hour. They tell us stories about cars being damaged on car parks, having to cough up for scratches and dents to alloy wheels. It just went on and on and on until we surrendered and payed another £400 for extra insurance!! Absolutely disgusting and this will be going on trip advisor unless somebody contacts me within the next 7 days. After driving for two weeks the roads in Croatia are low congestion, huge car parks with plenty of room and other drivers courteous. I really don't know why I was given the hard sell when the risks are clearly very low and the cost is extortionate!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PAUL - 31 August 2019

" Oveall the car was excellent and the service was first class "

" Friendly service and very helpful - we had a trainee book in for us - very well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GEOFFREY - 22 August 2019

" Our first holiday to Croatia and we found the Nova staff very friendly and helpful. We would definitely recommend this company and use them again on our return to Croatia. "

" It was a pleasure dealing with Nova staff at Pula airport. Quick and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JARED - 21 August 2019

" Easy transaction. Maybe a layout of the airport showing where the desk was but wasn't hard to find I was just wondering where it was in a unfamiliar airport "

" Easy booking and checking of the car. All the damage was pointed out to me and recorded. Return of the car was easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PATRICK - 20 August 2019

" Excellent "

" Great service and the right size vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LOUISE - 20 August 2019

" May I commend the professionalism and friendliness of the staff. Most reassuring after a long day's traveling. "

" May I commend the professionalism and friendliness of the staff. Most reassuring after a long day's traveling. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 20 August 2019

" Great hire car company. Quick and efficient drop off service with no hanging about. "

" Great hire company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAMIE - 20 August 2019

" Auto Europe should include local extra fees such a premium for using ferries in the booking in destinations where they are likely to apply. It is not acceptable to hide these in small print at the end of pages of t&c's. "

" They first charged us an extra Euro37.50 because we were going to island (very common in Croatia). This additional charge was hidden at the bottom of p3 in the voucher in very small print and not at all clear (if mentioned at all) during the booking process - this is poor They then tried to give us a smaller car in a lower group than we'd paid as they didn't have our size of car available. They ended up having to swap it later in the day with the correct size of car. This car was a beaten up Skoda Fabia, no match for the Polo which was advertised "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PULA, HR - Reviewed by COLIN - 18 August 2019

" Active are not customer responsive Auto Europe give a good choice of rental companies "

" Our car had a tyre pressure warning light on and I was told to go to a garage myself to check pressures Also car had only one headlight working and initially they said it had been checked, which could not have been true. Had to argue to get them to change the car "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PULA, HR - Reviewed by ALAN - 13 August 2019

" Overall was happy about being upgrade for the price I paid .Active should not allow cars with so many body damages to be hired out. "

" Felt uneasy about the body condition of the car on pick up as there was so many scratches dents and blemishes.However on return the same attendant remembered me and the car so there was no problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by LISA - 11 August 2019

" Wasn't aware we had booked NOVA through yourselves and a little confusion at the airport looking for autoeurope before we realised. Other than that it was straightforward "

" Very helpful and straightforward. Explained everything we needed. Easy to find at the airport and car was parked adjacent to the office and directions given on how to get out and in from the parking area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by BRYAN - 10 August 2019

" Thanks! "

" Thanks "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ROBERT - 08 August 2019

" The simple menyion of needing a slovenian motorway pass could have made my holiday experience so much better "

" They knew I was travelling in Slovenia but didnt mention I needed a €15 motorway pass Carwhizz also made me feel uneasy about the level of my insurance cover "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DOROTHY - 07 August 2019

" Good price and excellent service "

" Very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by THOMAS - 07 August 2019

" Overall very good! "

" Car was a little 'well-loved' but was a cheap hire so didn't bother us. Good experience at pick up and drop off! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PULA, HR - Reviewed by RYAN - 06 August 2019

" No issues was good value would use again "

" Good company friendly staff no problems or issues "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by STEPHEN - 04 August 2019

" Easy experience will use again "

" Customer service was great and very friendly and helpful. They were personable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ROBERT - 31 July 2019

" All was ok "

" Do not think it fair we had to pay a surcharge for late arrival when it was airlines problem and not ours "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PULA, HR - Reviewed by JOHN - 30 July 2019

" No issue at all with our experience. Will definitely return. "

" Active staff were polite, efficient and helpful. Our experience could not have been better. Thoroughly recommend. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by WILHELM - 30 July 2019

" Quick, efficient and affordable "

" Good rental staff service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by JANE - 30 July 2019

" Nothing to impress "

" Provider changed at last minute. We were given a car that needed to be changed mid way through rental as registration was due to expire. Very frustrating "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 4

PULA, HR - Reviewed by NAOMI - 25 July 2019

" On-line booking was easy and clear. Advice on what paperwork and items to have on hand on collection of car was very helpful. "

" Overall, very pleased with the service from this company, in particular the staff member who checked the car over both before and after our use. While the counter staff were not exactly 'smiley and inviting', they were swift and communicated all that was needed with no attempt to upsell or push additional services (which had we wanted we would already have chosen in the on-line booking process). We were accompanied to our vehicle and the check of the car's condition done in our presence. While the car had obviously had many markings by previous occupants both on paintwork and upholstery, these were all noted down. The young gentleman was very diligent and polite. On our return we parked up and, by the time we had lifted our baggage from the boot, the same member of staff arrived (a walk of 100 metres or so), as he said he had seen us arrive. It was so helpful not to have to go to the desk and back again at that point in our journey. He again was diligent but not in a manner that suggested or made us feel like he expected to find additional damage, allowing us to continue our homeward journey swiftly and unstressed. (After a very different experience using a different company some months ago, this was a breath of fresh air) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by RICHARD - 23 July 2019

" As above - if the car is an ageing Skoda you should say that's what it is at the time of booking "

" An ageing Skoda was not what we expected. Ridiculously it didn't come with a full tank of fuel - an 1/8 full and to be returned with that amount in it "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PULA, HR - Reviewed by LINDSAY - 17 July 2019

" As comments above "

" Had to wait for around 10 minutes on arrival as no-one was available at the Air Rent desk. Overall experience good, vehicle in good condition, but one headlight not working. Would use again and recommend. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by JOANNE - 17 July 2019

" Please could you reply to my complaint via my email "

" We did not get our vehicle and I have tried to email with a complaint in a hope to be reimbursed. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by ANDREA - 16 July 2019

" Overall an ok experience "

" Just before our holiday we were informed that ridecar couldn't fulfill the rental so we were moved to a company called air rent. They were good on pick up although didn't have the same size car- they gave us the option of waiting an hour or taking a smaller one and delivering bigger car later. We took the latter option and the car was delivered to us at our resort, which was good. Drop off was quite slow had to wait ages to be served and took ages to go through the process. Car was very nice though "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PULA, HR - Reviewed by LAURENCE - 16 July 2019

" Very Happy experince "

" Very Happy experince "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ALYSON - 16 July 2019

" Car was cheap and a decent model a Golf TDi looked like it had a hard life though "

" Counter staff could at least try and look pleased to see a customer. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PULA, HR - Reviewed by ANTHONY - 15 July 2019

" N/A "

" The vehicle was in a disgusting state. I have photographs if needed!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PULA, HR - Reviewed by PAT - 15 July 2019

" The car was just over half full we left it full no comment from person checking car We are refunded money from credit card 10/14 days and still it was taken immediately from our credit card when the transaction was completed Insurance must be better explained to the customer when they arrive. This is very frustrating "

" We had a discussion on insurance and we ended up paying 10 € per day and we were still unsure of the coverage we would have, this I found stressful "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANDREW - 14 July 2019

" Excellent value and car was very clean etc. , just spoiled by points made above . "

" Very long wait when collecting car , ridiculous attention to tiny insignificant marks on car body work both on collection and return. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOE - 13 July 2019

" They didn't seem very willing to converse with me to resolve the issue I had. "

" My credit card expired the month before I went to collect the vehicle. I was given no other option for a holding deposit so couldn't hire the care and lost the money that I'd already paid for the car hire. Even after I cancelled the hire they haven't even suggested paying me back for the days of hire that I should technically be paid for as I cancelled so long before hire. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PULA, HR - Reviewed by LOUISE - 12 July 2019

" Helpful and friendly staff "

" Lovely staff in Pula airport would definately book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DONNA - 11 July 2019

" Good, took a long time to fill in paperwork before and after, (30mins each time) "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PULA, HR - Reviewed by STEVEN - 09 July 2019

" Pleasure to deal with. "

" Great customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JONATHAN - 08 July 2019

" Auto Europe has been really useful on the phone. I will definitely use it again. But the company active has been terrible and even after telling them no effort was made "

" Very low service quality. Here is the list of things about the car state when we got it: - filthy inside and outside - tank filled up to 5/8 - a few bumps - front tires used up to the indicator, could have explored at any time on the highway considering the heat and the drive. About the counter staff: - InActive and unwilling to find solutions. - when I got to the reception with my phone (couldn't find a way to print my voucher) the person didn't wanted to help me find a solution to have it sent to him. I had to insist for 10 minutes for him to finally let me send the voucher to the companies whatsapp so that he could process it. I event realized the number was ment for that , he simply didn't want to help me out at first. - when handing the car back the guy charged me 30 euros for 1/8 of gas missing... saying that this was the charge for going them self's to fill it.... as it wasn't full in the first place when I picked it up I doubt they actually filled it... Finally, everything could have gone great, the car was not so hold and if had been clean and the staff helpful they this could have gone very differently. Unfortunately they were really bad at their job and I would even to the point of putting lives in danger considering the state of the tires. I have pictures and videos I would be glad to share with you ! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

PULA, HR - Reviewed by PHILIP - 05 July 2019

" Poor customer service, I would not recommend at all. "

" Arrived at the desk and waited as there was a customer ahead of me. When I did get attended to I was informed my car was not available as the previous customer using the vehicle had not returned it yet, they tried to offer me a smaller vehicle, to which I said would not be suitable. I then said if they would like to upgrade it the girl spoke to her boss and I never got an answer back on it. I then suggested that if they paid for a taxi to my hotel they could deliver the car when it had been returned (this was only about 6 miles away) again there was no response. Aledgedly the car had then been returned and they were going to clean it before we could take it and they bought us a coffee while we waited for this to be done and they would ring me when it was ready. Over an hour later I walked back to the desk and they said oh yes your car is now ready (no call). We just needed to do the paperwork they then tried to charge me €32.50 because it was Croatia day and a public holiday and was trying to say I was lucky they were there in the first place. All in all the service was poor, it made a poor start to our holiday "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PULA, HR - Reviewed by NEIL - 02 July 2019

" Autoeuropa online booking system was easy to use "

" The initial staff were extremely helpful as we had made the booking quite last minute and never received a confirmation email with a car hire voucher. The car was clean but had some damage on it. The fuel tank was recorded as being 5/8 full when we collected it. When we used the car we put 200 kuna of fuel in it which filled it from empty up to 5/8 again. However, the journey to the airport meant that the tank at drop off was 3/8 full. We were happy to pay for the difference in fuel. Active demanded 200kuna to cover the 2/8 less fuel!! They insisted us that if we didn't pay this in cash it would cost much more if they put the charge'through the official system'. It spoiled the whole experience to be honest. So we won't be recommending them or using them again. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PULA, HR - Reviewed by MARK - 02 July 2019

" good overall, could do with more info on website "

" Did try tom phone twice with no answer during holiday "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by TEOFIL - 26 June 2019

" Very pleased "

" All went straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by WENDY - 23 June 2019

" Very straightforward and competitive pricing "

" everything went smoothly; would use Active again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JULIA - 22 June 2019

" Satisfactory experience would probably use again "

" Not at booking office when we arrived unable to contact active on phone number left just had to wait for them to turn up approx 25 min "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MOHAMED - 19 June 2019

" great "

" Lino is the guy who was responsible on the process and he was so helpful , all good with Active hirecar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PULA, HR - Reviewed by RICHARD - 19 June 2019

" Overall very efficient. "

" Only slight criticism was the queue at the counter to pick up the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANDREW - 16 June 2019

" I understand that this is not auto Europe at fault as I have used yourselves for years and never had a problem and would use you again. "

" Upon drop off of the car, a small scratch was found underneath the front bumper which I was told I would have to pay for. The scratch was underneath the front of the car which I had not inspected but will do in future because of this experience. I have never had to inspect the underneath of a hire car before in my life. After a long stressful period the agent said that I didn't have to pay anything as it was covered on the insurance. Surely they could have checked this before wasting 30 minutes blaming me for something that was obviously there prior to my hiring the car but as I say l couldn't prove it as I don't normally inspect the underneath of a hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PULA, HR - Reviewed by KEITH - 16 June 2019

" Excellent . The experience was exactly as described. "

" Having had bad service from a competitor or yours Gold Car. I was delighted to be met with excellent staff and a car just as described. There were no add on charges . Excellent experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by EDWARD - 12 June 2019

" It was very easy picking up the car and very easy and pleasant returning it. "

" It was great, very friendly staff and very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by STEVEN - 10 June 2019

" Great value and very simple and easy to book a car. Thanks "

" They were awesome from pick up to drop off. Helpful, friendly and efficient. Will definitely use again and recommend to others. Many thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by VICTORIA - 07 June 2019

" Had to return car as registration / tax ? was running out but was quickly given an upgrade for rest of week. Very comfortable "

" Very efficient counter staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SIMON - 30 May 2019

" Good "

" Best car hire service i have had! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DEMELZA - 28 May 2019

" I would definitely consider booking again with this company. "

" We had an excellent experience. The process and reception was professional, efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PHILLIP - 26 May 2019

" i "

" i "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by MILAN - 26 May 2019

" Very good service "

" Good service ! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PULA, HR - Reviewed by STEPHEN - 25 May 2019

" Easy to book. Good experience. "

" Great service. Friendly helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by EDWARD - 25 May 2019

" Hassle free "

" Good price brand new Skoda "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MARK - 23 May 2019

" The Europe Car / Nova car hire arrangement, price, car condition (new), insurance package and full fuel at hire/return was just what we needed. "

" Josef was efficient, polite and punctual when processing the hire/return of a brand new Ford Focus from his office in a unit in the airport car park. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 24 April 2019

" Hassle free rental "

" Great deal only drove from airport to apartment and back but price was fair and would definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PHILIP - 19 April 2019

" Good but car fuel gauge fault was bothersome "

" Friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PULA, HR - Reviewed by JACK - 10 April 2019

" It was very quick and easy and I got my car confirmed quickly even at last minute! "

" They were very friendly and gave clear instructions. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LUKA - 07 December 2018

" Great Customer service and quick pick up "

" Great Customer service and quick pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ORNELA - 25 October 2018

" Auto Europe as broker is good and I have used it before and have been very satisfied, however one needs to pay more attention to car rental company that they choosing thru them as this is where catch is. "

" Car provided was filthy, damaged from previous driver, who seemed was using it for country cross or something like that, as car was full of land residue, inside was not cleaned, windows where greasy and dirty. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 1

PULA, HR - Reviewed by EVA - 21 October 2018

" As always, excellent deals!!!!!! "

" Straight forward experience with a jolly, easy going staf "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOANNE - 21 October 2018

" Good value "

" Bureaucratic at pick up and drop off, therefore quite a wait. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PULA, HR - Reviewed by CAROLINE - 17 October 2018

" The Air Rent employee was incredibly rude and unhelpful. There was a complete absence of customer service. "

" On arrival at Pula Airport we were told we were too early and the car we had booked was not yet available and we were told to wait. The wait in the end was 1hr 45mins. When the time came for us to return to the desk, we waited 20 mins while your colleague was summoned from a shopping trip by her boss. We were then told our car was still not available so they would give us another, slightly bigger, car. We were asked to put down a deposit of 10,000 kuna which equates to over £1000 which was over the credit limit of my card and therefore declined. Thankfully my partner had his card. As it was raining your colleague was unwilling to show us the car before we signed the vehicle condition form. We then couldn't leave the airport car park due to an apparent problem with the exit barrier camera not recognising Air Rent cars. Despite tying to contact the Air Rent desk we ended up being helped by an airport employee to finally get on our way more than 2 hours after landing. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PULA, HR - Reviewed by PETER - 17 October 2018

" Pretty smooth "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by LINDA - 16 October 2018

" Very satisfied with pick up and drop off staff "

" Good service once I found them outside of airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GISNALBERT - 12 October 2018

" Easy to use website. "

" I feel like we have just got ourselves into a con act. When picking up the vehicle, there was no checklist of what I should have received, and I received: the receipt/invoice, the check on the car (i.e. damages, etc) and the keys. When dropping the car, I was told that I needed to return the car documents as well -- which I have not received in the first place. In the end, this con act costed us 320 Euros. I would definitely not rent from Carwiz again after this. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PULA, HR - Reviewed by MICHAEL - 10 October 2018

" Have some standards on staff that represent you "

" No customer service on pick up he had a right attitude answering phone making us wait..he was quite rude and didn't give a shit the car was dirty inside.. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

PULA, HR - Reviewed by JOHN - 06 October 2018

" The car and the service were great. I couldn't believe how low the cost was and was searching for the catch. It never came. I am very pleased with the overall experience. "

" The experience of making the booking was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 06 October 2018

" Regularly use Auto Europe and, apart being asked for a lot of money to alter return time in UK, very satisfied "

" Excellent value, personable staff, good car with only 6000Km on the 'clock' - paperwork might have been a little clearer and still waiting to see whether amount to cover excess 'taken ' and 'returned' from/to credit card "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MARK - 04 October 2018

" No problem with Auto europe. Webb page easy to navigate, Vehicle price very competitive and the actual vehicle was excellent. We took out the excess reimburesed insurance that we have had to use for the dent, and paid out within 3 days of being contacted. Our party have used Auto Europe for 2 years and will visit your site first next year, but will keep away from Ridecar as we will probably wont be going back to Croatia for next years holiday. "

" We had to wait just over 90 mins for the vehicle as it was not ready. Driving off we noticed we did not have a full tank of fuel. We returned it with roughly the same amount of fuel on the understanding to talk to them. We arrived at Ridecar office at 8. 10 and no one was there, all the other rental offices were open. we also wanted to discuss a small dent on the wheel arch that occurred on a rock when parking. We were disappointed when we were charged £80 for fuel. On challenging Ridecar they sent me a signed copy of document stating the vehicle will be returned with a full tank of feull. I have put it down to experience and next time we wont penny pinch and for £10 we could of returned the car with full tank of fuel. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOHN - 03 October 2018

" Good "

" Everything went very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by IVAN - 01 October 2018

" Very helpful and friendly staff. Great car provided too "

" Excellent service, very friendly staff. Our best car hire experience yet! Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MARY - 30 September 2018

" Booking through auto europe was ok, but I was not clear that the car was being provided by Nova. This meant that I did not have the opportunity to do any research on Nova's reputation before committing myself. "

" Staff were friendly and car good. However, pick up was very chaotic as Nova do not have a desk at Pula and we had to wander round the airport arrivals area until we found someone with a 'Nova' shirt on. We were then directed to wait in the airport cafe with a number of other customers and wait to be dealt with by very overworked (but still friendly) staff. We then had a further wait outside for more than half an hour before our car actually turned up. The whole process took a couple of hours. Not a great start to the holiday. Drop off was fine, the car and price were very good. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MARTIN - 29 September 2018

" M "

" The vehicle I ordered was one up from a VW UP. Also, the original booking had the flight number as an option but for Nova its a requirement so there was a delay in confirming the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PULA, HR - Reviewed by MARK - 29 September 2018

" Always easy to book with Auto Europe but disappointed with not getting what is booked. "

" It did take quite a long time to do the paperwork. Pushy on extra insurance but we had our own. Car only 3/8 full of fuel, this was noted on paperwork, but they argued it should have been 1/2 full when returned but did accept eventually. Screen wash bottle was empty, car not clean, wasn't the VW golf we booked. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PULA, HR - Reviewed by ROBIN - 28 September 2018

" Although the process worked out OK we didn't feel much like valued clients. "

" Rather sullen and abrupt but otherwise efficient counter staff. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANDREW - 28 September 2018

" This part of Croatia was beautiful and still unspolit. The car was fantastic and the driving experience brilliant. Lovely people from arrival to departure, visit as soon as possible to enjoy. "

" Very smooth collection and return. The reception area was easy to find and the staff we very polite and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by STEVEN - 25 September 2018

" Even though I was there on time, had supplied my flight details beforehand, no one was at the desk to greet me. After three phone calls, I waited almost an hour before two members of staff showed up together. The car itself was fine, with no problems. But yet again when I returned to the drop off desk there was no one there. "

" There was no one at the desk. When I called the out of hours number I had to call three times before it was answered and was then told they'd be with me in 5 minutes. It was another 25 minutes before anyone showed. Altogether I waited almost an hour to collect my car. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PULA, HR - Reviewed by ROLAND - 23 September 2018

" Very positive "

" Very good operatives. We had to wait for half an hour to collect the car but the drop off was fast and we were treated very well. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by MICHAEL - 23 September 2018

" Very friendly service. We were offered an upgrade which was much appreciated "

" Nova doesn't have an office at the airport, so a bit tricky picking up the car, as you must meet the representative at the exit. We had to wait for him to arrive with our car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ALAN - 18 September 2018

" Nice car pleasant and effient "

" Helpfull and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 16 September 2018

" Always highly satisfied with auto-Europe. "

" Staff were thorough, explaining everything, very helpful and friendly. One of the best car hire experiences we have had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by AUBREY - 12 September 2018

" This site is brilliant, showing all the car and prices, very quick and easy to use. "

" The same as last year where I waited over an hour to be served. this year I arrived. No one on the desk. Two people in front that had been waiting 15 minutes. The staff were friendly and helpful but just not enough of them. Fleet are always the busiest car hire in my experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANDRE - 11 September 2018

" Top Marks "

" Went perfectly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAMES - 11 September 2018

" . "

" Helpful and kind staff, stayed VERY late to allow us to collect car when flight was diverted. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 4

PULA, HR - Reviewed by ROBERT - 11 September 2018

" good value for money and efficient service "

" Collection was simple, drop off was a little slow. Pula airport only has 2 computer terminals to service both drop off and pick up so it slows the process down - Staff were very helpful both at pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAMES - 09 September 2018

" dgg "

" w "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PULA, HR - Reviewed by DIARMUID - 05 September 2018

" great location in terminal with car just outside; no hitches at all "

" friendly and efficient staff; quick service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by CHARLES - 04 September 2018

" Faultless, very easy. "

" Very easy and professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by NICOLAS - 04 September 2018

" your web sites a bit old fashioned would like to be able to not fill my details every time "

" the team were really good one of the best rentals i have had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MARK - 03 September 2018

" Expensive lesson not to be repeated. Several emails and nasty phone calls to get the car at all. Would have preferred money back and used another company but this was not an option. The start of my holiday with 2 young children was nightmare and we wasted a lot of time trying to find a representative who was simply not there. Got to my accommodation at 01,30 in the morning having had to pay for taxi.I have hired 20 cars abroad in the last 18 months and this is the first time I have ever had an issue! "

" I have emailed a complaint to you directly already. I had to pay 80 euros to get to my destination as Nova did not meet me with my car (my flight was delayed). They also accused me of lying saying they were there and I was in error. They delivered the vehicle but charged me. The vehicle was not full of fuel (driven from Porec to Lanterna resort) when delivered. The gap dropped to 7/8's in the first 5km. In short I did not have the car when I most needed it (airport to destination and shop for essentials first day), I had to pay 110 euros that I should not have and I returned the car full. I could have used a premium company with an office for this additional cost. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PULA, HR - Reviewed by SEAN - 03 September 2018

" All as expected and helpful "

" Quick process, helpful staff, car as promised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SHAHROZ - 02 September 2018

" All in all great experince. "

" Great guys, kept my booking when I was a day late due to missed flights. very helpful bunch. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PULA, HR - Reviewed by MANUEL - 01 September 2018

" Requested refund - still waiting on reply. "

" They require a credit card for deposit, I don't own a credit card and wanted to provide alternative deposit methods but was rejected and had to go with another company. Difficult to change set requirements . "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by MAXWELL - 30 August 2018

" Please improve efficiency, the price was good but service and resources were poor. "

" Very long que to pick up at the desk in Pula as it was understaffed Took a long time to process rental. Waited a long time for car to be handed over Car was not clean inside or outside and had many dents and scratches qued for 1 hour to hand car back. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PULA, HR - Reviewed by PAUL - 29 August 2018

" A "

" Great value, nice car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by BERNARD - 28 August 2018

" Very satisfied. Only negative would be that we were not aware of the holding deposit with Ridecar. We thought that we had that with Auto Europe, but other than that, GREAT, and would use you again. Bernard Storm "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SARAH - 25 August 2018

" Thank you. "

" Very friendly service at Pula airport. I would recommend the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JONATHAN - 25 August 2018

" Auto Europe could not help us satisfactorily with our problem. We paid money up front for a rental which did not materialise, then Auto Europe would not arrange a replacement car for us. We were told we would have to make a new booking for a car, paying out AGAIN, and then claim back the money for the original rental when we returned home. It is difficult to contact Auto Europe by telephone, and I cannot fill in the claims form online because the options given for a customer complaint do not match our issue. I've emailed and sent details of our booking and our problem, but am still awaiting a satisfactory response and a refund. I am disgusted with this service and would never use Auto Europe again, nor would I recommend friends and family to do so. We ended up paying a higher rate for a smaller car for less time on holiday, when we had already paid money in good faith to yourselves for car hire for our entire stay. In twenty years of hiring cars we have never encountered such appalling service, and are now considering legal advice if we don't get a swift refund, some kind of compensation and an apology. "

" They were supposed to Meet and Greet us at the airport in Pula but didn't turn up. There were no representatives at the airport to speak to. We rang their number more than 12 times before their close of business, and got no reply. We got no reply the next day either. Nor did Auto Europe, who we rang the next day to try to sort out the problem. We had to find our own way to our accommodation and arrange a new car hire ourselves. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by PHILIP - 23 August 2018

" Apart from the fuel tank not being full on pickup happy about my rental experience. "

" The fuel tank on the car was supposed to be full when I picked up the car? it wasn't, only quarter of a tank provided. Auto Europes fuel policy "Vehicles are rented with a full tank of fuel and must be returned with a full tank of fuel. If not a locally determined refueling fee will apply" "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PULA, HR - Reviewed by DEBORAH - 22 August 2018

" WE TRIED ON SEVERAL OCCASIONS AT HOME TO ALTER THE TIME OF OUR CAR RENTAL RETURN TO NO AVAIL. I EMAILED CUSTOMER SERVICE TO ASK THEM TO UPDATE THE RETURN TIME TO 4.30 PM AS IT KEPT REVERTING BACK TO 10 AM ONLINE DESPITE TRYING TO CHANGE IT, AND WE ENDED UP GETTING CHARGED £80 FOR THIS WHEN WE PICKED UP THE CAR AS THEY SAID IT WAS AN EXTRA DAY "

" WE TRIED ON SEVERAL OCCASIONS AT HOME TO ALTER THE TIME OF OUR CAR RENTAL RETURN TO NO AVAIL. I EMAILED CUSTOMER SERVICE TO ASK THEM TO UPDATE THE RETURN TIME TO 4.30 PM AS IT KEPT REVERTING BACK TO 10 AM ONLINE DESPITE TRYING TO CHANGE IT, AND WE ENDED UP GETTING CHARGED £80 FOR THIS WHEN WE PICKED UP THE CAR AS THEY SAID IT WAS AN EXTRA DAY "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PULA, HR - Reviewed by SHANNON - 22 August 2018

" See above "

" Hire van was damaged with numerous scratches and dents from previous rentals so had to take pictures of the damage to ensure we had proof we had not caused the damage . The inside was dirty and could have done with a hoover and wipe down . No mechanical problems so that was a positive and was ideal for the no of people we had traveling with is . "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PULA, HR - Reviewed by DAVID - 19 August 2018

" Simple and easy and great. Simple!! "

" Problem free and easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 19 August 2018

" When we booked the car we also booked extra damage waver insurance that appeared to be from the car provider. This caused the headache above with Air Rent who expected a police report for any damage as we weren't insured directly with them. It would be helpful if this was made absolutely clear when taking out this Insurance. "

" Drop Off staff were not friendly and tried to charge us for 2 tiny scratches on the bumper of the car. One of them I couldn't even see. This was an old car that had done a lot of miles. I dont understand why general wear and tear is not considered as normal. It just felt like we were being scammed. Thankfully we weren't charged in the end but we had to argue unnecessarily about it. As a result of this I will not be using Air Rent again. It seems very short sighted to look for the tiniest of scratches so you can get a bit of immediate cash out of your customers, but as a result those same customers will not use your service again. I genuinely would have accepted it if I thought there had been genuine damage. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 9

PULA, HR - Reviewed by ROBERT - 18 August 2018

" Easy. A very nice car better than we had booked "

" The car was perfect comfortable and all the paper work was done within 20 minutes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GARETH - 16 August 2018

" All round excellent service "

" All round excellent service .... especially as unfortunately our collection of the vehicle was delayed by 24 hours due to Lufthansa being the worst and most arrogant airline in the world :-( :-( "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by TIMOTHY - 15 August 2018

" Poor front of house service "

" Windscreen washer empty. Interior Windows filthy. Unhappy to be told at pickup that may have to pay excess if damaged and me to claim back from principal hired. This despite buying the additional insurance cover. Therefore vehicle Inspected in depth on return looking for damage to charge. Wasted time and inconvenient. And unhappy with credit card holding deposit not removed from card for up to a week. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 7

PULA, HR - Reviewed by CRAIG - 15 August 2018

" Very easy, efficient, excellent price all went smoothly from pick-up to drop-off "

" Very easy, efficient, excellent price all went smoothly from pick-up to drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PHILIP - 15 August 2018

" Fairly good. Decent car as booked "

" Generally good but as normal charged extra for insurance which was supposedly included on booking "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by AARON - 14 August 2018

" Overall a poor service would not book with this provider again "

" Long wait to pick up car with no one in front of me? Had to wait for the car to be cleaned. Car not as described Underpowered car for an estate "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PULA, HR - Reviewed by GUY - 14 August 2018

" First class "

" Best car hire experience that I have had and will certainly look out for the Active name again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PULA, HR - Reviewed by JULIAN - 12 August 2018

" Good quality car for the price once I got it, no issues "

" Very long wait to collect, average 40 minutes per customer and I was 6th in the queue. There was nobody in the office on return just a phone number to call who said just leave the car, no problems just wary of any costs that may be charged but no need to worry all fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOE - 12 August 2018

" Good - I called to confirm the booking and ask some questions and the service representative was very knowledgable, honest and helpful. "

" Great service and price - about 40% cheaper than any other rental company we found. The car was basic but roomy, reliable and clean - what else do you need?! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by KAROL - 09 August 2018

" Overall, good welcome service, very poor drop off. Simple check out with letter box at the airport would have smooth up the whole experience, especially when agent does not have an office on the site. "

" It was really nice to have a care rental representative waiting for me on arrival. checking went very quick. The drop-off was totally bad experience. The car rental representative called me to 1h before drop off time saying he will not be able to pick up keys from me. The actual car came from Nova company, which does not have offices at the airport. But surely they should have invested in a post boxes where people could just drop things off for quick checkout?! Finally when car company managed to sent someone else to take the keys off, I was asked to provide credit card to secure deposit - this was already done on the check in so I was bit surprised about the procedure. Moreover, the guy scanned it 3 times, each time asking for PIN and authorisation. Which was explained as needed to secure deposit and then unblock it. This is something I have never came across with other companies and still need to check transactions on my account as I do not believe they were right. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PULA, HR - Reviewed by NOEL - 09 August 2018

" Absolutely hassle free car hire "

" No problems whatsoever ...booked a car and got what I requested ..exactly as it should be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ALISTAIR - 07 August 2018

" Staff weren't very helpful in assisting with overall controls of the car. As no maps given by them we asked about getting going in the right direction and they weren't interested. "

" We were disappointed to find that the car we were given had not been cleaned. They said they hadn't had time to clean it. It not nice to get into a car not valeted. There was also no screen wash in the car which caused us an issue when we needed to use and found it was empty. It made us wonder about other basic car maintenance. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

PULA, HR - Reviewed by LAWRENCE - 04 August 2018

" Everything worked as it should "

" Everything went fine "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PULA, HR - Reviewed by MARC - 31 July 2018

" Generally poor condition of the vehicle, not worth what we paid. "

" We paid a lot of money in comparison with better known hire companies (that we've used before) expecting quite a new vehicle in reasonably good condition. The car was dented, dirty inside and out - obviously not cleaned between hires and not valeted in a long time. Rear electric window switch missing and rear A/C controls broken and not working. The low oil warning constantly displayed and the ad-blue 2500km overdue for a top up. On the whole, not what i expected for the price paid! "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PULA, HR - Reviewed by JOVICA - 27 July 2018