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ROME CAR HIRE REVIEWS
Car hire reviews in Rome
The Italian capital city of Rome is one of the most visited cities in the world. Its history dates back thousands of years, with much of it still present to be visited today. Rome was once the center of a large empire, and as such can still boast iconic monuments, such as, the Colosseum and the Pantheon. Getting to the city is relatively easy, with Rome Ciampino Airport and Rome Fiumicino Airport being only two of the main entry points for tourists. The following car hire reviews in Rome provide an insight into what our previous customers have thought about the level of service they received from us in Rome.
Auto Europe provides great car hire quotations and an exceptional customer service to ensure your car rental needs in Rome are met. Along with car hire, we also provide luxury car hire, motorhome hire and a transfer service. We have partnered with numerous global car hire suppliers to make sure you receive a great car hire experience – no matter where you are globally. During your visit to Rome, consider hiring a car from either Rome Termini Train Station or Rome Tiburtina Train Station, which are both well located in close proximity to many of the city's man attractions.
AUTO EUROPE ROME, ITALY Car Rental Reviews
Average Rating for Auto Europe Rome:
ROME, IT - Reviewed by BRYONY - 20 September 2025
" We had to wait over 3 hours to get to the car hire site due to the pick up at the airport. Extremely unorganised, several car hire companies working from one vehicle to collect only 8 people at a time with a turn around time of 30 minutes. People pushing to the front with no organisation what so ever. Extremely poor and the poorest car hire service ive experienced (ive hored cars in several countries) staff at the counter were quick to process but in doing so missed off key information and didn't ask the right questions which posed issue. Car was in good working order "
" We had to wait over 3 hours to get to the car hire site due to the pick up at the airport. Extremely unorganised, several car hire companies working from one vehicle to collect only 8 people at a time with a turn around time of 30 minutes. People pushing to the front with no organisation what so ever. Extremely poor and the poorest car hire service ive experienced (ive hored cars in several countries) staff at the counter were quick to process but in doing so missed off key information and didn't ask the right questions which posed issue. Car was in good working order "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
ROME, IT - Reviewed by EDWARD - 18 September 2025
" The booking process, pick-up and drop-off are slick and efficient. Cars are always of a high standard. "
" I have used Sicily By Car for the last 15 years. I have always had excellent service and have never felt let down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 17 September 2025
" Nice and straightforward experience. I wish it was always like that. "
" Vehicle booked was an Audi Q5, but the vehicle provided was a Range Rover Sport, which was possibly an upgrade and was well-suited to the very poor minor roads throughout Umbria. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by KIM - 15 September 2025
" Auto Europe very unhelpful will not use them in the future, had to arrange a new rental at extra cost "
" Couldn't take a car as ok mobility refused my full uk licence. Auto Europe completely unhelpful said I should have an IDP which no one else asks for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by TANYA - 12 September 2025
" Booked with a free additional driver but was charged when picked up vehicle. Still awaiting a refund "
" Booked with free additional driver but was charged for the additional driver when collecting the vehicle "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ROME, IT - Reviewed by STEPHEN - 12 September 2025
" Unpleasant surprise at the choice of car, describing an MG3 as similar to an Opel Corsa is at best a stretch! It was not as clean inside as it should have been. Judging from old paperwork found in the car it was a rapid turnaround! "
" Straightforward and it worked fine, saving time. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by JANUSZ - 11 September 2025
" Seamless experience, everything worked as it should , will use again. "
" Good car, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 06 September 2025
" Very good and would 100% use your company next time "
" Excellent service, there were a few scratches and dents on the vehicle which were not on the check list but I pointed that out and he told me to photograph and video which I did, there was no washer fluid but t wasn't a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAUL - 01 September 2025
" I have hired several times through Auto Europe and have found their system second to none, with good prices, and with excellent customer service. I have had to cancel on a few occasions and the refund was always speedy. "
" Straightforward out and in. Newish car but with some damage and could have been cleaner internally. Didn't push for their extra insurance when I declined. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by STEPHEN - 01 September 2025
" Excellent experience, easy to book, collect car and drop off. "
" Very easy and prompt service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 01 September 2025
" Auto Europe was ok but goldcar had some issues "
" Counter staff were not very friendly to start off with. In Rome airport there was no one on the desk just a notice about where to find them in the car park. In the car park it was not very clear that we had to take a ticket before seeing the counter staff and they sent us back to get one eventhough there was no-one waiting. The car had a number of defects not noted on the form we had to raise "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by AHMED - 29 August 2025
" Thank you, it was very helpful and nice experience "
" It was good, I wish you offer breakdown cover from autoeurope instead of rentsmart Also the car on the website was Peugeot 208 but the one I got was FIAT panda which was way smaller than I expected, the operator said it is the same category, but if I knew it will be Panda I would have got the higher category "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIMOTHY - 27 August 2025
" The waiting after traveling was awful and totally unacceptable. It to longer to get the car then travel from uk. Literally awful, so hot and a fifty people all waiting "
" We had to wait two hours to collect the car, then we had to wait for the car as it wasn't ready, no staff to help and those that were there had no idea. So we walked around and eventually found the car "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICHOLAS - 26 August 2025
" We always get a good deal and great price through auto europe. "
" We have used many hire firms through auto europe over the years and autovia are by far and away the best we've experienced. No hassle, great car, excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 25 August 2025
" Counter staff were lovely, but we were on time to collect our rental and had to stand there in the heat for 45 minutes while we waited for it to arrive. "
" The car was not in a good state, scratches all over it, air-con only really worked in the front. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ROME, IT - Reviewed by NICOLAS - 23 August 2025
" Simple and efficient and unlike the last time, pick up and drop off instructions were correct. "
" Good car. Irritating onboard line departure fault (despite using the override function) and no spare wheel! Otherwise very good handling and decent space, despite not being the suggested model (a regular bugbear)! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by RICHARD - 20 August 2025
" As above. It was a busy weekend, limited cars available when I booked and AE phoned me after my first booking to say they couldn't provide that small car. I found Drivalia and felt they blamed me for the fact they didn't have the car. "
" Flight was an hour late. No bus arrived to take us to terminal. Massive passport queue, then an hour waiting to be served at Drivalia. Rudely told my contract had been cancelled as I was more than an hour late. No small cars left. If contract was cancelled why had my money not been refunded. Ended up having to pay more for a bigger car I didn't need. Felt like I had been ripped off and had no option. Stated I had a contract with them, that I had provided the flight details so they could have checked. How can I be responsible for an hours waiting at Drivalias desk never mind the other delays. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 20 August 2025
" See above "
" Classic bait and switch - they told me the vehicle wasn't ready and offered me an alternative at an exorbitant mark-up. I said I'd be happy with a downgrade but they said there was nothing available. Turned out that the "upgrade" vwasn't available either. The whole process took 1hr15mins. The original class of car was available all along. The vehicle that I was given only had 1/2 tank of fuel. Atrocious service "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALEX - 20 August 2025
" It would have been nice to have a mains socket charging adapter included. "
" Cost effective and dependable both times I've used them in the UK and in Italy. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by JAN - 19 August 2025
" No support during holidays as the car rental was closed, luckily not needed but not good enough during peak season. "
" Requested an automatic car but was given a manual. Had to stress that was a condition of the booking. Was given an automatic car that was not prepared was told this but as this was the only option had to take it. None of the ports for sat nav worked. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ROME, IT - Reviewed by ROSS - 17 August 2025
" The only bad thing was car was smaller than expected "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 17 August 2025
" Absolutely awful. Will ensure not to use again and make sure all friends and family avoid. "
" Wouldn't let us have the car or give us a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by TIM - 12 August 2025
" Auto Europe were fine. Hertz are....Hertz. "
" When I arrived at 11am to pick up the car I had booked from Roma Termini from 10am, I was in a slow queue to get speak to the Hertz staff. After waiting for 30 mins in the queue, I found that the EV I had booked was not at the station but someone was fetching it and would arrive within 30 mins. 45 mins later, the EV arrived with 72% charge. The car park was dark, but I could see some big scratches so pointed these out to the attendant who wasnt really interested. The car had not been cleaned particuarly well. It wasnt until much later that I saw that most panels had quite a lot of minor scratches and scuffs on the allow wheels (far more than I would expect for a relatively new car). Hertz just didn't really seem too fussed that the car was really late, low on charge, not very clean and very scratched. I wonder whether they will add any additional charges now they have my credit card details. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ROME, IT - Reviewed by MARK - 12 August 2025
" No problem with Auto Europe but would never hire a car from Drivalia, for the reasons given above. "
" Experience of my booking with Drivalia: I booked a Fiat 500X sized car but received a Citroen C3 - a smaller car. But the real problem was that my daughter and her family who had also booked a car with Drivalia through Auto Europe. They had requested a car seat as they were travelling with a one year old child. On arrival they were told that they don't have child car seats and we would have to go and buy one in Rome. Their attitude was appalling and they made no effort to try and find us a car seat. I would now never hire a car from Auto Europe or any other car hire company when travelling with a child that needed a car seat. On your website it should state clearly that Drivalia don't have child car seats as it is a deal breaker. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by PIERGIORGIO - 12 August 2025
" Come sopra "
" All'arrivo al check in le operazioni di contratto sono risultate veloci e efficenti. Al momento di ricevere le chiavi sono stato informato che la vettura era con 38 litri di carbuŕante,e quindi doveva essere riconsegnata con lo stesso quantitativo. Al rendered la vettura ho constatato che la vettura non era stato ripulita dal precedente cliente .mi è stato consigliato di fare foto o video per eventuali danni (video fatto per eventuali claim).Al momento di firmare il contratto 500 euro sono trattenuti per cauzione, correttamente, che verranno rilasciati al momento della riconsegna della macchina. La macchina è state riconsegnata con più di 38 litri di carburante e no danni alla vettura, la ragazza ha detto tutto ok quindi I firmo sul contratto e mi dice che la cauzione verrà rilasciata in un periodo che va da 24 ore a 28 giorni. Al momento ancora non ho ricevuto sulla ma posso vedere che 65 euro sono trattenuti. E vorrei sapere la ragione. Aspetto con ansia la fine dei 28 giorni per sapere il motivo di questi soldi trattenuti. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ROME, IT - Reviewed by LORETTA - 10 August 2025
" A great experience with no hidden costs. "
" We were given a good sized car at a reasonable price. We had taken full cover online and we were not asked to purchase more cover when we arrived (this had happened to us in Italy before and we felt pressurised to pay more for the car on arrival). The customer service was very good. The only small thing was that we waited a long time at the desk at drop-off and no-one was there to serve. My husband went looking for someone and was told we could just drop our keys in a box. Had that been clear from the beginning, we wouldn't have wasted so much time waiting around. The car was great, the price was competitive and we felt the whole process was easy and professional. I would definitely recommend hiring from Drivalia to my friends and colleagues. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by NATHALIE - 08 August 2025
" Straightforward booking process. Many options to choose from and no surprise at arrival as all was prepaid. "
" All went super well. Very happy overall and would certainly book again with Rentalplus if needed be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARTIN - 08 August 2025
" Easy platform to use and good value cars available. "
" On returning the car the Gold car representative was extremely over zealous in finding minor damage to the car and charging extortionate amounts for repairs. They seemed to be targeting those customers that hadn't taken out insurance with them. I will not use them again. Very disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 07 August 2025
" Very satisfied "
" All good only issue is the car we had had damage at the rear. It was already documented so now other issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by MICHAEL - 06 August 2025
" Completely crap service at the airport ended up getting a cab to the collection centre .. your insurance does not wash with the hire car company so have to put down reserves of £1400 to cover that ... to be honest it's a complete con. "
" I person serving everyone else just wandering around doing nothing .. when you do get served it's as if they are doing you a favour .. never again "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by MATHEW - 01 August 2025
" Good "
" English language could also an added quality to the staff who sitting in the airport for car rentals services would be helpful to the customers like us to deal easily "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 27 July 2025
" Overall excellent "
" Everything went smoothly. The car was unmarked with only 2K km. Drop-off was out of hours but it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALASTAIR - 24 July 2025
" Poor. As described above. I do not believe I got what I paid for. Would be interested to hear your comments. "
" Was given a fiat panda. I do not believe that is a 'Corsa or equivalent'. Car was poor & underpowered (1.0l engine) that struggled on the motorway. Very disappointing vehicle. On return I was told they closed at 19.00. Arrived at 18.56 to find everything closed & locked up. Had to drop key on a box. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by SALLY - 23 July 2025
" This was a very upsetting and costly experience as the excess did not cover this cost. I will never use Budget again "
" I arrived at the Budget/Avis desk to collect the car and had an wait of approximately 20 minutes. I then had to wait another 45 minutes for the car to arrive. This was frustrating as our friends had already collected their car with another supplier and left without us. Because of this delay I only glanced at the car's condition (my biggest regret) and found that when we returned the car they pointed out damage that I know for certain we did not cause. The Budget staff member immediately checked under the car, which I found very odd and pointed out damage. He said he would let me off that but I would have to pay for damage to the alloy. I honestly believe they knew the car was damaged and I have been scammed into paying £601 for refinishing an alloy wheel. Not only did I not damage it but the cost is way beyond a realistic cost of repair. The Budget set up in Rome airport is chaotic, wholly unprofessional and an absolute scam. I will never use this company again and will be leaving multiple reviews warning others. I would welcome your comments. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by RICHARD - 23 July 2025
" Goldcar will be pressing you into buying extended insurance the minute you walk through the door take out independent excess reduction of you must use them, but don't. "
" Awful, do NOT hire from them, they are vultures looking for faults on the car, take a thousand pictures of the vehicle when you pick it up. Agressive sales pitch on excess insurance. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ROME, IT - Reviewed by GIOVANNI - 22 July 2025
" Quick, reasonable, no fuss! Thanks. "
" Quick, reasonable, no fuss! Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROSS - 22 July 2025
" Not the best car hire company for sure "
" Felt looking to charge for damage "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by ADRIAN - 21 July 2025
" The team at RentalPlus were friendly, helpful and professional. The car was in good condition and excellent value. "
" The team at RentalPlus were friendly, helpful and professional. The car was in good condition and excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 16 July 2025
" The overall experience was very good except for the unhelpful garage staff. The cars were great, but I did everything by the book but still got hit with additional unwarranted fees. Really not expected from a big company like Hertz. I rented with Hertz hoping to avoid this type of rip off practice "
" The office counter staff on collection were excellent, the staff in the garage were very unhelpful. At drop off the staff were also nice HOWEVER, having checked the car and saying all was good, all fine, all ok, I signed, I then received an email next day with additional costs totalling £57. The car was in perfect condition, full with fuel and only 18 mins late due to traffic. Our other identical rental received no additional costs. I am challenging the charges. I would also say that Hertz are extremely difficult to communicate with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by PANDORA - 12 July 2025
" Efficient online booking. "
" Lovely person called Carmen in office helped with pickup. Quick and easy. In car park near terminal. Walking distance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICHOLAS - 09 July 2025
" Overall, a very frustaring start to the stay in Rome, which will lead to further efforts claiming costs back once depsoit is retuned. "
" Despite calling to make aware that my flight was delayed, this was not fed through to Drivalia (or so Drivalia counter said). There was no car seat availible despite requesting, this caused severe disruption to the start of our stay, my only option was to drive a 20km round trip to purchase a new car seat, the refund request for this will be sent through separetly, once deposit returned from Drivalia. This delayed our trip further as this took, over 90 mins, we then had to buy food for our daughter as we would not arrive in time for dinner where we were staying, again, this will be claimed for once the deposit is returned. The car was horrendous to drive, the 2nd gear was impossible to get in to from 1st or 3rd gear, this was fed back at return. The flight delay was out of my control and the lack of care or understanding from the Drivali staff, made this even more frustrating to the whole hire process. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
ROME, IT - Reviewed by TRACEY - 04 July 2025
" Great company and a very nice new car. "
" The lady on the desk at Rome was very helpful and friendly. We Suso got a really nice upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 03 July 2025
" Would rent from Hertz again. "
" Excellent service. Polite informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEIL - 01 July 2025
" Quick and easy. "
" No issues. Everything went very well "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 29 June 2025
" I hire cars 3 or 4 times a Year. I will now only use bigger companies directly and not likely use Auto Europe as you have no control over the behaviour of individual staff. "
" Found a very small indentation on passenger side door which my wife remembered seeing first morning after collection late on the previous night. Collection was at around 11.45pm, we checked car and there were some minor marks but not worthy of taking pictures of. Had no idea that they would try and a pin blame on us to clearly make more money from the rental. The man even haggled with us down and the over charged us from the amount he quoted. I've out in a complaint to the company, but no response! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALASTAIR - 26 June 2025
" Good value. "
" Friendly checkin, pickup and return. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 26 June 2025
" Auto Europe fine. Drivalia Verona fine. Drivalia Rome Fiumicino not very good. Car adequate for its job but battered and not topped up with fluids prior to handover. Transit charge for different drop location not disclosed until after return home and more than website estimate due to tax. So 89 euro rather than 73 euro. "
" Drop off was no problem and Verona drop off counter staff member was very efficient, but pick up at Rome Fiumicino was not. We had to wait an hour to be served at Rome. We have hired cars before for several years but we were new to Drivalia and this was our longest ever wait and pick up process ;there were too few persons for the numbers of clients waiting. The car we were allocated in the pick up car park was different to either what we specified at order or what the pick up desk offered as equivalent, but it was equivalent, worked OK and got us around so no complaints about the model of car or its abilities. It was quite battered so we had to take a lot of pictures to be sure we didn't get charged for damage as the pick up paperwork damage description section was fairly general so there was "room for misunderstanding". The car had been turned round very quick from it's previous hire as it was not cleaned and no water in windscreen washer for example. The pick up staff in the parking lot refused to change it for another car and moved on to their next client after handing us the key. Due to the very long wait we had just had at the main service desk we did not try to take this up with the staff at the main pick up desk. Tyres were OK and air-conditioning worked. Sun roof we didn't dare operate as the fabric screen was damaged and we felt it may fail if we tried to open it. The transit charge payment for different drop off was not clear as to amount and when we would be charged. Rome said it would be at drop off and Verona said it would come off the deposit but we had to wait for an e mail invoice to finf out how much so this could have been clearer. It was close to estimated amont on website when hiring but there was tax on top of 16 euro. Overall, not our best car hire experience in Italy but we would use Auto Europe again but maybe not choose Drivalia from Rome Fiumicino. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by MARK - 19 June 2025
" Instructions for Shuttle pickup were a bit vague. Parking 5 is a big spot. Luckily another operator knew where the exact pick up point was. "
" Very good customer service. I like the fact you pay for fuel upfront and get any unused refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAOLO - 19 June 2025
" Never had any issues with your service "
" WE had to wait quite a while to collect the car, as there was only one member of staff, and she was vaccuuming another car. the car we received hadn't been washed and was quite dusty. Upon returning the car, we parked outside the office, as it was evident where there were any parking spots. The member of staff, after checking over the car, asked us to park the car, but we were already in a rush to check in for our flight. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by GEOFFREY - 16 June 2025
" Nice clean car Lancia Ypsillon. Ready to pick up, prompt service. "
" Arrived on the 4th floor of C building at Fiumicino airport, no queues at Rental Plus, Young lady rep very good, prompt and answered all questions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 12 June 2025
" Would suggest to others "
" Great and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JASON - 11 June 2025
" Extremely happy with every part of the rental. Friendly helpful staff, excellent car (7Seater) easy drop off, no trying to take anything extra after my payment was made. Thoroughly recommend!!! "
" Extremely happy with every part of the rental. Friendly helpful staff, excellent car (7Seater) easy drop off, no trying to take anything extra after my payment was made. Thoroughly recommend!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BEVERLEY - 11 June 2025
" We always use Auto Europe for car hire. The website is easy to navigate the staff very helpful if you need to speak to somebody. AND you actually speak to a live human being. "
" When we collected the car Marco was very helpful, pleasant and efficient. Everything was very quick and easy. Drop of was also seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICOLA - 09 June 2025
" i have been a customer of auto europe for many years. i think the company should check on the car hire companies before they are admitted to rent to auto europe customers ! "
" I was conned into paying 48 Euros because according to the drivalia man the tank was not entirely full!! what a load of rubbish. Please warn customers about this scam of Drivalia "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
ROME, IT - Reviewed by JIM - 09 June 2025
" Just did so "
" I now alwsys use Sicily by Car. No presdure to purchsse extras, eg insurance and staff always courteous and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 07 June 2025
" Second time using and would use again "
" Smooth experience, Locauto tried to sell in some insurance at pick up which was very vague but otherwise really happy with experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LAURYNAS - 05 June 2025
" Smooth hassle free experience! No issues with the car or service, would definitely hire again "
" Smooth hassle free experience! No issues with the car or service, would definitely hire again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 05 June 2025
" Excellent, restored my faith in the car rental experience and gave me confidence to hire in the future, after negative past experiences with other providers. "
" Really easy from arrival terminal on shuttle bus to rental office. Great office staff and very straightforward. Not sure about paying for breakdown cover on a brand new car, but only very cheap. Collection and drop off staff very friendly and efficient. No problem with checking over the car, deposit all sorted in 2 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANCHISE - 01 June 2025
" Due to there being no one to assist me, I had to go to another car rental agency and pay for a different car as I cannot wait for the next day with a 6 year old child "
" As there was no one available to assist me and provide the service promised from Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by REBECCA - 30 May 2025
" Pretty easy "
" Remarkably smooth experience. Max 15 minutes to arrange at the desk. Given an upgraded car with only 1000km on it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRIAN - 30 May 2025
" Very good. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAN - 23 May 2025
" The Drivalia in Fiumicino are scammers - they charged me 300 EUR for old damage. Their customer service is not replying. "
" Scammers - they charged me 300 EUR for old damage. Their customer service is not replying. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by RICHARD - 23 May 2025
" Although it is always wise to photograph your car on pick up, I have now rented with Sicily by Car from 3 Italian Airport locations, and have only once had to show the pics to avoid threatened charges. "
" Always reliable. Particularly friendly this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 22 May 2025
" I was impressed by the courtesy and professionalism of the staff at Rome Fiumicino. Very quick and efficient turnaround. "
" First class service. Pick up and drop off was straightforward and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIGEL - 22 May 2025
" Excellent . Customer service was swift with charming helpful staff. "
" Excellent smooth process one located the pick up office . Would use company again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LEE - 21 May 2025
" easy to book, slightly awkward to collect with bus and location, but great service "
" super friendly and good service. car was a bit beaten up but didn't really matter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by RICHARD - 20 May 2025
" Following my very positive experience I would certainly recommend Rentalplus. "
" A great experience with RentalPlus. Very smooth pick up. Friendly and helpful staff. No pressure selling of additional insurance which is always very welcome. Drop off too was effortless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LISA - 11 May 2025
" All good "
" Very lovely lady to check us in and out, car ready next to the cabin. Very smooth all in all. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by WILLIAM - 08 May 2025
" Awful. "
" Awful. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ROME, IT - Reviewed by ALEXANDER - 03 May 2025
" Your website was pretty easy to navigate and fairly good prices etc. I didn't need to interact with anyone from Auto Europe before, during or after the rental so hard to comment other than what I have put. "
" They seemed fine on collection of the vehicle however the opening times of their office at Rome Ciampino differed to what Auto Europe had advertised them as and depending on where you looked online, there was conflicting opening hours from Hertz as well. It is worth saying that according to Auto Europe, the deposit that Hertz should have taken was £200 however they took more than that. On returning the vehicle, a different member of staff didn't seem particuarly interested to help or didn't want to check over the vehicle with me. I requested that I wanted to do it with her and she then agreed but did not then communicate whether she was happy with the condition of the car on return (No damage had happened at all) so it was just a waiting game to see what happened with my deposit. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ROME, IT - Reviewed by JAMES - 30 April 2025
" Very easy seamless process. Great stuff. Great value. Brand-new car. "
" Brilliant experience in every aspect. I could not have been happier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MAURIZIO - 28 April 2025
" Apart for comments above everything else went smoothly "
" The counter staff very helpful but the vehicle was missing a large Trim from left hand side of vehicle. When dropped off staff in Rome were shocked that we had been allocated this vehicle and drive it around. They sent it immediately for repair. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANNE - 27 April 2025
" Auto Europe seemed to offer a reasonable deal but it didn't include a replacement car in case of a problem/breakdown, so we ended up paying extra to Goldcar to ensure this level of cover. "
" It took a while to find the correct pick-up desk, but once there the staff were polite and efficient. We had a very new car and it was pretty good all round. Drop-off was easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JULIAN - 26 April 2025
" All good "
" Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEPHEN - 19 April 2025
" Overall very unsatisfactory "
" At pick up staff tried to give a very small car saying it was the only automatic available. I pointed out I'd booked a car for 4 plus 4 suitcases. They then offered me a Jeep Renegade automatic. The vehicle had dangerously worn front tyres,(I didn't notice until I'd set off) bit the tread blocks were literally dropping off the front tyres, it was dirty inside and out and dented. I had to go back to the office to get them to acknowledge the dents. Finally the oil change due light was on further indicating the poor maintenance of the car "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by PETER - 06 April 2025
" Auto Europe. I have used them for many years, 3 /4 times a year. They are my GO TO for car rental. Highly recommended. "
" It works well. Only comment is that SBC have a facility to pre-register but it doesn't work. Maybe because I have a UK Drivers Licence. I have fed that back to SBC Direct. Also, as regular user of SVC I have suggested that they have a 'Quick Pickup Scheme' like AVIS do for clients whose details they already hold in their database. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAFFAELE - 04 April 2025
" everything went well eventually, bu the conditions of the car weren't good at all. Poor cleaning standard, lots of damages on the bodywork, right indicator lights not working and back seat belts not working. "
" everything went well eventually, bu the conditions of the car weren't good at all. Poor cleaning standard, lots of damages on the bodywork, right indicator lights not working and back seat belts not working. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by MARTIN - 25 March 2025
" See above "
" The car had 28 individual dents and scratches when we picked it up. Due to the late arrival of our flight we were 1.5 hours late we were charged 15 Euro as a late arrival charge even though it was only 20:15 and the office was still open. On the Monday I found that the front left tyre was flat. I reported it to the company they bizarrely sent a pick up truck which took us to the local town and a tyre garage made a repair to the tyre. Two days after I arrived back we have been given a bill for 360 Euros for this. At no time had we been told we would be liable for this repair which I am positive I did not cause. A terrible experience and as a regular traveller to Rome I will never use this company again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by GINO - 24 March 2025
" Easy to book, prices clearly shown with each type of car. Have used Auto Europe for many years and will continue to do so "
" Professional friendly staff at reception and on collection and drop off of vehicle. Everything explained clearly, no problems "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by YASIN - 18 March 2025
" All good "
" We were "upgraded" to a Hyundai- tired car, uncomfotable seats, stop/start just stops the engine when you're still trying to keep moving in slow traffic which is DANGEROUS. Lane assist annoying. Would have preferred our original booking of a small car as were using in Amalfi "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by NICOLA - 14 March 2025
" excellent service "
" good car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLIVE - 13 March 2025
" As usual you have to protect yourself from dodgy rental companies. Always check the vehicle for damage. On returning vehicle photograph the dashboard showing fuel being full ! "
" We arrived at the desk 40 minutes early. No one waiting. Desk clerk said we were early and would have to wait !!! When challenged she said the car was being washed. When we collected the vehicle.it was completely dry and had not been washed. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by MARCIN - 27 February 2025
" ....... "
" Friendly staff, good location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - 22 February 2025
" Just very good "
" As always great service received from the team at Rome FCO airport. Hired cars from them many times and always a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 21 February 2025
" Easy to use "
" Car had stained seats. Pick up was difficult to find. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by FATMIR - 20 February 2025
" Clear instruction from the staff but a bit crowded we had to wait long in line to get the car! "
" Generaly OK! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GARY - 16 February 2025
" I specifically requested a terminal pick up but due to an error on your site had to go off site and trying to find the shuttle pick up location wasn't easy so in all not a pleasant experience. "
" Usual attempt to sell me additional insurance which when you try to explain you've already done that falls on deaf ears but ok generally. They also checked the website error detailed below and confirmed it was wrong on your site. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ROME, IT - Reviewed by LOUISE - 17 January 2025
" As above "
" The car was not clean inside. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARTIN - 17 January 2025
" See my comments above "
" Unfortunately I realised I had forgotten my driving licence when at the airport. I contacted your office and was told they could not contact the car hire company to change the driver on the contract. I was told by Locauto they could not change the contract and we had to pay a fee of over £200 in addition to hire the car. I appreciate my fault but it I was disappointed that Auto Europe could not assist "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by PAOLO - 16 January 2025
" Good but it was the first time I had to pay for car hire wash. "
" They require either washing the car before return or prepay a wash costing EUR 14. This was not stated in advance and it was a bit disappointing. Other than that the hire remained good value and there were no other issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by BARRIE - 15 January 2025
" No problems "
" Windscreen wash empty "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by VINCENZO - 14 January 2025
" At least this time I had a car with radio. Acco with the staff I was lucky "
" Compare with the previous experiences this time it went alright "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by BEATRICE - 10 January 2025
" . "
" Very professional staff both at the counter and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GIOVANNI - 10 January 2025
" Look no further. Simply the best! "
" Vehicle wasn't 100%, had better in the past. However I was offered a new one but had to wait another 1/2 hour or comeback another day and I just didn't have the time. Because was a free upgrade couldn't really fault them. I arrived earlier and had to wait for my vehicle to arrive from car wash. Returning was perfect, not hassle, polite, quick, great customer servicing. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by LUCIA - 10 January 2025
" Good car and smooth process "
" Very kind staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAUDIO - 08 January 2025
" Drivalia should improve communication about drop off procedures. "
" For the drop off in the very early morning there is no staff available and it's not easy to find the supposed safety box to leave the keys. Keys left in the car and charged of an extra day because Drivalia employees didn't check in the car until 11 am when finally I was able to get the line to be assure that everything was ok with the keys "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHETAN - 08 January 2025
" Ggg "
" Efficient service, and not trying to cheat you by making up claims "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by JOANNA - 07 January 2025
" All good "
" Very smooth, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 06 January 2025
" It was fraught as we were cutting it fine for the plane. "
" We misunderstood where we had to drop the car off at Venice (we came from Rome) we weren't the first! Perhaps you could tell them? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARMINE - 06 January 2025
" I always get the cheapest rates from AE, even compared to the ones I get via my employer's Rewards Gateway. "
" They have the most amazing staff, I have rented with them several times and will continue to do so. The only surprise was an optional €14 cleaning fee I had not heard about before - basically, you're supposed to either pay that fee, or return your car clean. It must be a new thing, as I wasn't asked anything like this on my previous rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LAKHWINDER - 06 January 2025
" No very happy "
" I have order big electric car but at counter I try to change it to normal fuel car that I got very small car on double price "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by MASSIMO - 02 January 2025
" Great value for money "
" Easy, fast and very convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PERRY - 20 December 2024
" Ok company , ok car, car in good condition and clean. "
" Counter staff ok, car (Nissan juke) ok, asked for a better car as they were quiet, not forthcoming...dropped car off, not checked by staff, too busy they said just leave the keys, sent an email 20mins later, all OK. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by REBECCA - 18 December 2024
" Very satisfied with overall service, vehicle and price "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by NICOLA - 16 December 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAOLO - 15 December 2024
" It was smooth although I couldn't seeing the signage's where to leave the car... I guess is the overall car park at ciampino "
" They have offered an alternative car, they offered a large car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALESSANDRA - 09 December 2024
" I have rented with Rentalplus several times and I have been always satisfied. "
" Polite and helpful staff. Easy check-in in the Rome Fiumicino terminal, no need to take shuttle. Nice cars. Very good rental price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by BEATRICE - 03 December 2024
" I like the opportunity to cancel the reservation without any fee when I find a better deal "
" Helpful and polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JEREMY - 25 November 2024
" Very good "
" Altogether good, though finding the right office we found demanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by RAFFAELE - 23 November 2024
" clearer communication upon pick-up "
" hidden charges (i.e. auto should be returned cleaned, else they charge you 20euro + VAT), while the car was given not perfectly clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANDREW - 22 November 2024
" Ok apart from car cleanliness "
" Cheap car hire but need to ensure cars are clean so you can see any damage - 2nd time I've used them and both times cars were dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by GRAHAM - 19 November 2024
" Auto Europe is a great company and I will continue to book through them. However, on this occasion the car wasn't present very well. Not Auto Europe's responsibility. "
" The car hadn't been washed and the interior wasn't clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by GIUSEPPE - 17 November 2024
" Good customer service "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by PHILIP - 16 November 2024
" See above "
" They 'blocked' a large deposit and after I returned the car, all agreed in the same condition, cleaned and fully fuelled, I got an email saying it could take up to a month to return my deposit. I'm very unhappy about this. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 12 November 2024
" Terrible experience, delayed our onward travels and would not use again "
" We waited over 1 and a half hours and had to call twice for a pickup to take us from the terminal to the collection area. The person on the phone who eventually answered couldn't give clear instructions as to where to wait or who would be picking us up. The person who picked us up was very unfriendly. When we got the the depot staff were eating lunch and seemed inconvenienced by our arrival. No one brought the car out to us , we had to struggle to manoeuvre the car out of a very packed parking lot. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by SERGEY - 11 November 2024
" All in all good experience "
" We are still awaiting for the refund of the deposit "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by PIERRE - 05 November 2024
" Car booked was not available. Had to upgrade to bigger car on my expense. Baby seat unsafe and dirty. Car provided full of scratches. Tank was not completely full. On return, agent challenged us as the tank was not completely full which we explained was because it wasn't when we took the car (we returned it almost full). Then she challenged us with few scratches in the car for few minutes until she realised she had the wrong car contract. She left and didn't apologised for the incompetence caused. Dreadful experience. Will never use this provider again "
" Car booked was not available. Had to upgrade to bigger car on my expense. Baby seat unsafe and dirty. Car provided full of scratches. Tank was not completely full. On return, agent challenged us as the tank was not completely full which we explained was because it wasn't when we took the car (we returned it almost full). Then she challenged us with few scratches in the car for few minutes until she realised she had the wrong car contract. She left and didn't apologised for the incompetence caused. Dreadful experience. Will never use this provider again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PAUL - 05 November 2024
" I had used Auto Europe before and there provider hadn't been a problem but as they offer such shady operators I would think twice next time "
" Beware of the key hole trick. Inspecting the vehicle the damage appears to match what is on the car. Obviously locking/unlocking car is done from the button on key. As soon as I returned it, she went straight with the key and put it in which is didn't go in. This was then put down to damage on my part. Though I believe this was the case before having the car. As nothing was visible before and its not how anyone opens cars these days. I believe this was there before but was charged for it as damage. Defiantly avoid! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MARCO - 03 November 2024
" Excellent and good customer service "
" Very good service and quick. Ciampino is not in the terminal but a shuttle bus ride away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK RICHARD - 31 October 2024
" Excellent from start to finish. We will definitely use Autoeurope when we travel to Italy again. Thank you "
" The lady at pick up was so helpful. My husband had an issue with his credit card and she solved the problem. The lady when we dropped off was efficient and assured us that our deposit would be released straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by HAW KIAD - 26 October 2024
" If there is a change in time of pick up, need to cancel the whole reservation. Also worry about the auto Europe insurance, if accident/theft happens, not sure how to claim. Need to be more specific in the documents. "
" Overall pleasant experience except that car was not filled full tank so it was difficult to gauge when returning. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIGEL - 25 October 2024
" let down badly "
" There was. o vehicle for me on arrival! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by DAVID - 22 October 2024
" Much better than previous collections at Rome staff spoke English well "
" Car was clean and tidy but had a lot of little dents and scratches which I noticed on collecting vehicle but were marked on paperwork "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by SARAH LYNNE - 21 October 2024
" Auto Europe always provide a great service and good value for money. "
" A very positive experience. The pick-up and drop-off shuttle service worked very well, and was easier and quicker than using the on-airport multi-storey facilities at FCO. The only thing I didn't like was being charged for a tank of petrol. Although this was refunded very promptly when I returned the car with a full tank, I incurred currency exchange charges on my credit card as a result of this process. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by CLIVE - 19 October 2024
" Expect better for the money. Had problems with Sicily by car in the past. Doesn't seem to have improved. "
" Old car 95000 km. radio didn't work. Tyre warning light came on intermittently.. told to video the car before leaving. Almost impossible due to tight parking and little light. Parcel shelf broken and flopping around. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 2
ROME, IT - Reviewed by FRANCIS - 17 October 2024
" Autoeurope are not the problem. Their part in the booking was faultless. "
" I was told the vehicle was fully fuelled. It was not. It has 90 km in the crank and I had to refuel a few minutes after departure when the warning light came on. The washer bottle was empty. This vehicle has not been prepared for issue. On the return, I had to wait an hour until the office opened at 0900. As a result, I almost missed my flight. Very poor. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ROME, IT - Reviewed by JOSEPH - 13 October 2024
" I was promised a refund and never received it. "
" We arrived to pick up our vehicle just over the 2 hour cut off mark and the agent stated that they could no longer honour the contract. The agent basically blackmailed me to sign an outrageous contract or lose my entire payment made to Auto Europe. The Noleggiare agent took advantage of my situation being a senior and tired from flying. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 11 October 2024
" Booking through Autoeurope is very easy and always has the most competitively priced vehicles. The ability to cancel at quite short notice and switch to a cheaper vehicle via the website is a real bonus. The additional cover for excess, etc. is also good value and in the past has proved effective in a claim we made. "
" The pick up was straightforward and were served by a very helpful assistant. The car (a Fiat Panda Hybrid) was perfect for us, very economical and spacious for the two of us. The car was also in excellent condition. Return was again very straightforward and very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SUSAN - 11 October 2024
" Nothing further "
" Very good apart from requesting payment for additional driver both prior and at drop off. We had to reiterate that this was free as part of an offer when booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 08 October 2024
" Auto Europe are excellent. We have used in Sicily, Florence, Rome and Costa Rica. We always take out their full insurance which is good value. It is quick and easy to call AE and speak to someone who is helpful and knowledgeable which I highly value. Thank you so much. "
" We collected in Rome at the Termini Railway Station. It was easy to find and a short queue. The staff were efficient and helpful. They reminded us to take a video of car and patient about us pointing out any damage. The car was in good condition and we had no problems with it. We dropped the car off at Naples Airport. The man was careful to inspect any damage, so it was important to show the video of when it had been collected. There were no problems once video was shown. We also used Locauto in June 2024 in Florence. They are a reputable and honest company in our opinion and will not not try to force extra costs onto you. We always take full insurance out with Autoeurope who have been excellent and we have used in many countries including Sicily and Costa Rica. In Florence there as a long wait and queue to collect car, they needed more staff. It was not easy to find office at the edge of airport area. Drop off was very quick and easy. In Sicily we used Hertz who were good but a 2 hour wait at airport to collect, again they need more staff. It was lunch time so less staff but lots of customers. Overall very happy thanks. I was advised by AE not to be late to collect car which is good advice. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JANE - 07 October 2024
" Not great. "
" Very pushy and overbearing at pick up - trying to sell us unnecessary insurance. Stressful and unnecessary "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ROME, IT - Reviewed by PETER - 07 October 2024
" 5 Stars again. AutoEurope was perfect, especially with the availability of the abilty to ask them to advise the car hire company of our delayed arrival due to a weather diversion/delay. A couple of points which are not obvious are 1. The additional charge by the hire company for late arrival of 50 Euros. 2 I wonder if the car hire companies 'Bait and Switch' The one we used offered a Peugeot 208 which I chose, but I discovered from the Agent that they didn't have any - at all. The Opel Corsa was an acceptable option but I do wonder if AE check the offerings? "
" SBC were fine, both on collection and return. The return process is particulary smooth and efficient. A couple of points which are not obvious are 1. The additional charge by the hire company for late arrival of 50 Euros. 2 I wonder if the car hire companies 'Bait and Switch' The one we used offered a Peugeot 208 which I chose, but I discovered from the Agent that they didn't have any - at all. The Opel Corsa was an acceptable option but I do wonder if AE check the offerings? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 05 October 2024
" Auto Europe were easy to book with & the information on the rental was clear & concise. The price was very reasonable but the rental company & car weren't great as mentioned above. Maybe it's a case of you get what you paid for! "
" The transfers in their minibus went smoothly & the drivers were friendly. At the rental office, the staff unwelcoming, lack of customer service skills which got worse when we politely declined their waiver insurance as we had our own! The car had a lot more damage on it than was shown on the rental agreement so we spent ages photographing & videoing the extra scratches/dents. Also the car felt tired, like it could expire on us anytime. Returning the car was okay although there was no clear directions on who could check the car back in so we had to ask 2 or 3 people. They said our deposit will be refunded so fingers crossed it will be! The sad thing is that this is what we almost expect now from budget car rental companies and the standard has definitely got worse over the last few years "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ROME, IT - Reviewed by FRANCIS - 04 October 2024
" Efficient. "
" Easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by BARRY - 04 October 2024
" Very easy to schedule and price was very good. "
" Didn't get the car we wanted and would have liked to have more contact at drop-off to make sure I understood any additional charges and perhaps receive assurances that nothing was going to be charged. The hold amount on Credit card stayed for 5 days after turning in car. But overall it was a positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARTIN - 02 October 2024
" Nothing to report. "
" Pick up was OK, drop off was a bit understaffed (1 person) so it took 20 minutes to complete. Staff seemed keen to discover any damage, however none was found so it was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ROME, IT - Reviewed by SUSAN - 01 October 2024
" The whole car hire experience in Italy is rubbish. It takes so long and is so inefficient. "
" The first car we were given, a Fiat Panda, was very high mileage. As we drove it onto the GRA we noted there was a warning light on, and an alarming noise coming from the car, possibly the transmission. We rang and told Sicily by Car that we were not happy to keep this car for a fortnight and asked to exchange it. They told us to go back the next day at 4.30 which we did. Whereupon the man at the desk spent some time rooting around the drawer of keys and eventually found one for a a Lancia Ypsilon, which was also high mileage although in much better condition mechanically than the Panda, albeit bashed and scraped. There was no apology that we had been given a duff car, no acknowledgment that we had had to drive all the way back to the airport and spend an afternoon of our holiday doing so, and it was almost like they thought they were doing us a favour in swapping the car over. Poor service and attitude. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by IOLO - 30 September 2024
" Easy pick up and drop off. Smooth process "
" Easy pick up and drop off. Smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KATHERINE - 26 September 2024
" Awful "
" Couldn't find shuttle bus to Target Rent, no signs, took us over one hour to find. Then took us 35 mins in bus to get there. Car scratched/dented all over. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 24 September 2024
" I am very dissatisfied with the service and I do not think you regard customer service as a priority, despite your website. "
" I have paid for a car hire on 1st May to pick up a car at Rome on 3rd August. I was told there was not a car available due to damage and that we would be reimbursed for any costs. We hired a car from Hertz and sent the invoice to AutoEurope. I have emailed AutoEurope 6 times and spoke to various members of their staff 6 times and we still haven't received the refund. This is completely unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by DAVID - 24 September 2024
" Nothing really to add "
" Mostly it was a good experience though we found the car had no windscreen wash which initially prevented us from cleaning both the front and rear screens. I topped it up myself as soon as I could. Conditions demanded that I did. These things should be checked. Also on returning the vehicle there was no-one available at the front desk and people were waiting. One customer became very agitated and to a degree expressed the frustration the rest of us were experiencing. Perhaps this feedback could reach Sicily by Car. David "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by GRAEME - 24 September 2024
" As above "
" Issues regarding the cost locally for car seats that I had hired for the children. Required some emailing in resort but staff helped as best they could and worked out correctly in the end "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HUGH - 23 September 2024
" I have been using Autoeurope for decades but if Noleggiare is the calibre of car rental company they now deal with I shall not be using them again. "
" Dreadful from start to finish. Counter staff told us that Noleggiare did not recognise the full insurance purchased with the voucher and the tiniest scratch would cost us thousands of euros and there was no excess. They asked for 400 euros extra for a 10 day hire of a small vehicle which we did not pay. On our return they took a great deal of time examining every inch of the car, asked to see our video of the condition at pick-up then pointed out a scuff right underneath the car and a tiny scratch on the windscreen right at the bottom of the screen out of driver's view, both of which were not visible on the videos and for which we were not responsible. They said they would not be able to rent the vehicle out in that condition, so we would be charged for a new windscreen and repairs to the paintwork even though they had tried to give us a car with a deep tear in the side wall of the tyre. The car hire ruined our holiday and has shaken our confidence in Autoeurope which we have been using for decades. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ROME, IT - Reviewed by JOHN - 22 September 2024
" Overall pleased with the rental "
" Could have done more at check in to demonstrate the main car controls - such as seat positioning!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by NICOLA - 21 September 2024
" Because they were very rude and unhelpful we worried for our entire rental about what would happen on our return. "
" One lady in particular was very rude. Infact she told us that our car was old because we booked basic and with a broker instead of direct. She would not help us with information and did not offer any help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ROME, IT - Reviewed by MIRCEA CRISTIAN - 20 September 2024
" Smooth "
" Very good communication, and no aggressive approach to try and buy other insurance products - very pleasantly surprised by the quality of the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by VITTORIO - 19 September 2024
" Best value for money. "
" I filled out the online check-in, where I had to submit a scan of my driving licence and passport, and which I found very thorough. I did not expect to be asked again for my driving licence and passport at the counter, which had been already submitted online. What was the point of online check-in then? Should I fill it again next time or just not bother? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRUCE - 18 September 2024
" Claudia on the counter very helpful. Car pick up more efficient than usual and she helped me sort out extra driver on car "
" Claudia on the counter very helpful. Car pick up more efficient than usual and she helped me sort out extra driver on car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 17 September 2024
" No issues with booking service "
" We were given a €150 additional top up payment owing to a premium airport surcjarge we are were unaware of. Feels like we've been conned! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANTAINE - 16 September 2024
" See above "
" Great service particularly from the SBC gentleman who greets you when you return the vehicle called Andrea. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEOFFREY - 13 September 2024
" Been with Goldcar over 20 times at Rome FCO airport. Quick and efficient, supplied the car we booked. Pleasant staff. "
" Efficient service and car as booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HOWARD - 13 September 2024
" I booked a hire car with your company, voucher ref: 5700458. The pickup was on 24/08/2024 and drop off on 07/09/2024 from Rome Fiumincino Airport. Our RyanAir flight FR5814 was due to arrive from Eindhoven into Rome on 24/08/2024 at 22.15 hrs. Whilst at Eindhoven Airport, RyanAir predicted a 20 minute delay. As requested on my voucher, I rang your "out of hours dedicated support team" on +44 125 354 23 86. I spoke to a lady who said she would ring the office in Rome and inform them. I asked if they could remain open so we could pick up our car, because we had a 2 ¼ hour onward journey to our accommodation. Your representative said she would ask, and email me the result of her conversation. The place where I was to collect our hire car was due to shut at 23.00. We landed in Rome at about 22.30, so I checked my email to find nothing from your representative. I rang your "out of hours dedicated support team". No one answered, and all I kept getting was a voice mail letting me know the office is closed. I rang the local office number on my voucher, which was +39 068 394 01 86. This number does not work. Not quite the "out of hours support" I was looking for, totally unhelpful and unprofessional. We waited at the shuttle bus collection point (between T3 and T1, under the control tower) until about 23.30. No shuttle buses marked "Park To Air" came to the airport during this time. With no support or feedback available about our hire car, we had no choice, but to find a local hotel and wait until the office opened at 08.00 hrs the next morning. The taxi to the hotel cost €35, and the hotel cost €112.90 for the night. The next morning we took an Uber to the local office, which cost €37.50. Once at your local office, the lady said I was due to collect the car last night. Not the most helpful of starts, so I explained what had happened. No apology was given as to why no buses were running, or why I had not been given any feedback, just "we closed". I presented my voucher and was informed that the £155.14 (€186.48) that I already paid to your company did not include any insurance. I pointed out I paid a surcharge of £6 per day for full damage and theft protection. The lady said this was only 3rd party insurance. I had no choice, but to take out the local insurance, which started at €366 and went upwards of €780! This type of hidden costs ambush leaves customers with no choice but to pay, and feeling scammed. It should be made crystal clear on your website when the original booking takes place. This was an absolutely horrendous start to our holiday. This was due to your company not providing any out of hours assistance, not doing what they said they were going to do, and providing misleading booking details. We missed half a day of our holiday because the local office did not remain open. I also incurred €551.40 in unnecessary and unexpected extra costs. Unfortunately the story does not end there. When I returned the car on 07/09/2024, I watched as one of the staff checked over our hire car. He was white, aged about 35-40, about 5' 10'' tall, stocky build, with short grey/brown hair, he had a goatie beard and glasses. He took a video of the car with a tablet. I asked him if everything was ok and he said yes, giving me a 'thumbs up' signal. I received the check in document later that day via email. It stated "the customer did not wait for the check in", which is a complete lie. The check in document also detailed a list of 6 items on a "new damages list", another lie. I took a video and pictures of the damage to the car when I collected it, and when I dropped it off. The car was returned in exactly the same condition. I look forward to a thorough response to my complaint, when I will decide what further action to take. "
" I booked a hire car with your company, voucher ref: 5700458. The pickup was on 24/08/2024 and drop off on 07/09/2024 from Rome Fiumincino Airport. Our RyanAir flight FR5814 was due to arrive from Eindhoven into Rome on 24/08/2024 at 22.15 hrs. Whilst at Eindhoven Airport, RyanAir predicted a 20 minute delay. As requested on my voucher, I rang your "out of hours dedicated support team" on +44 125 354 23 86. I spoke to a lady who said she would ring the office in Rome and inform them. I asked if they could remain open so we could pick up our car, because we had a 2 ¼ hour onward journey to our accommodation. Your representative said she would ask, and email me the result of her conversation. The place where I was to collect our hire car was due to shut at 23.00. We landed in Rome at about 22.30, so I checked my email to find nothing from your representative. I rang your "out of hours dedicated support team". No one answered, and all I kept getting was a voice mail letting me know the office is closed. I rang the local office number on my voucher, which was +39 068 394 01 86. This number does not work. Not quite the "out of hours support" I was looking for, totally unhelpful and unprofessional. We waited at the shuttle bus collection point (between T3 and T1, under the control tower) until about 23.30. No shuttle buses marked "Park To Air" came to the airport during this time. With no support or feedback available about our hire car, we had no choice, but to find a local hotel and wait until the office opened at 08.00 hrs the next morning. The taxi to the hotel cost €35, and the hotel cost €112.90 for the night. The next morning we took an Uber to the local office, which cost €37.50. Once at your local office, the lady said I was due to collect the car last night. Not the most helpful of starts, so I explained what had happened. No apology was given as to why no buses were running, or why I had not been given any feedback, just "we closed". I presented my voucher and was informed that the £155.14 (€186.48) that I already paid to your company did not include any insurance. I pointed out I paid a surcharge of £6 per day for full damage and theft protection. The lady said this was only 3rd party insurance. I had no choice, but to take out the local insurance, which started at €366 and went upwards of €780! This type of hidden costs ambush leaves customers with no choice but to pay, and feeling scammed. It should be made crystal clear on your website when the original booking takes place. This was an absolutely horrendous start to our holiday. This was due to your company not providing any out of hours assistance, not doing what they said they were going to do, and providing misleading booking details. We missed half a day of our holiday because the local office did not remain open. I also incurred €551.40 in unnecessary and unexpected extra costs. Unfortunately the story does not end there. When I returned the car on 07/09/2024, I watched as one of the staff checked over our hire car. He was white, aged about 35-40, about 5' 10'' tall, stocky build, with short grey/brown hair, he had a goatie beard and glasses. He took a video of the car with a tablet. I asked him if everything was ok and he said yes, giving me a 'thumbs up' signal. I received the check in document later that day via email. It stated "the customer did not wait for the check in", which is a complete lie. The check in document also detailed a list of 6 items on a "new damages list", another lie. I took a video and pictures of the damage to the car when I collected it, and when I dropped it off. The car was returned in exactly the same condition. I look forward to a thorough response to my complaint, when I will decide what further action to take. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by BOGUSLAW - 10 September 2024
" Auto Europe seems a decent company, and contacting them to sort out a small problem with Noleggiare (they completely copied my email address incorrectly consequently I received nothing from them until it was corrected!!) was straightforward on the phone. "
" Very positive experience with Noleggiare. Firstly the collection process was straightforward and well handled by the lady in the Fiumicino office, (no hard sell of additional damage cover as some have reported)we received an upgraded brand new Toyota C-HR which was brilliant as we were going to do a few long journeys and it turned out very very economical on petrol (5l/100km) even as an automatic. Returning the car was equally problem free, though the guy went over it with a fine tooth comb looking for the smallest scratch. Somehow the small plastic cover plate on the rear bumper that covers the towbar mount got lost or was stolen... in the morning it was gone, so may have dropped off though i don't see how that could happen. So I am waiting for the bill for that, so if they don`t overcharge me for a part that costs $10 this review stands as it is, but if I`m ripped off then check my review in Trustpilot! Can`t emphasize how important it is to take a very detailed video (and pictures) of the car on collection and drop off! to avoid any problems. Two things that they could easily do to improve collection is to give better directions to their office at Fiumicino as it`s a big airport and not easy to find, and secondly they failed to tell us the procedure you need to follow to pass the exit barrier from the airport car park! (Press the button and explain you have a hire car!!) One last piece of advice.... getting through passport control can take over an hour at Fiumicino so make sure you schedule your collection time allowing plenty extra for that and delays, or you may miss your 1 hour overtime allowance. Oh and one other important thing is that Noleggiare do not give you a printed report of your car condition at collection or return, but supposedly email it to you. This is potentially trap as you can`t query any recorded or missing damage details at the time, so your video and photo evidence is critical if you don`t want to run into problems. In my case the car was brand new with no scratches and returned in that state so they would find it hard to invent them, but do also video the guy at the end telling you all is OK !! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEFANO - 09 September 2024
" It's one that I want to forget and hope I never have to experience it again. I had to threaten to cancel my contract in order to have a car with 4 door as ordered and without 250 scratches and dents. "
" I booked 4 doors car, they only had 2 doors car. The fiat 500 they want me to have was full of scathes too many to check. It even had sellotape to hold part of the front bumper in place. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 2
ROME, IT - Reviewed by FERNANDO - 04 September 2024
" everything went well with AutoEurope "
" I arrived at the airport and the car I had booked was not available. Thus they said that they could give me an upgrade but would cost me more. At this point, after several hours of traveling, I was tired and I gave in and went ahead. I knew that I had been duped. Upon the return of the car they claimed that there was damage to the wheel which was not there when I rented it. This was not true. I never damaged anything on that car. They also said that I damaged the rear bumper. It was noted on the contract that this was already there when I took possession. They also charged me several charges which were not present on the initial contract. They are criminals. The vehicle they gave me was an MG SUV. The vehicle was dangerous because as I would accelerate, it would hesitate for up to 3 seconds before it would launch forward. Ironically, upon returning the vehicle I was stopped at an incline as there was another returnee in front of me that was stopped. When they finally moved I pressed on the pedal to go forward and the car did not respond and started to go backwards and almost into the car behind me. When I informed them of the dangerous condition, their response was that it is an Indian car which they only put the MG name on it. They knew about this defect as well. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ROME, IT - Reviewed by MARK - 03 September 2024
" You need to action this deposit point. I've contacted you multiple times about it. "
" I still haven't received my deposit back. This is disgraceful. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAFFAELE - 02 September 2024
" all went well "
" car was a bit dirty when picked up, that's all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by KEITH - 02 September 2024
" All very easy "
" All very professional...no wasting time.. spoke English... car immediately available.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by IAN - 31 August 2024
" No hassle car hire. Friendly staff. "
" Easy drop off and collection. No hard sell for additional insurance. Friendly staff at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCESCA - 29 August 2024
" Great experience from start to finish. "
" Excellent service, no waiting about. It was a pleasure to to meet such an efficient team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SHAUN - 28 August 2024
" Difficult to locate where to pick up the transfer bus to Centauro car hire at Rome Airport. Wrong directions given from Euro car hire desk. When we did find Centauro we were q0 mins late. Dario on the desk, too abrupt asking where we had been. Electronic signature used from driving licence to complete acceptance of condition document, before I had inspected condiction of vehicle. Not acceptable to me, need to change your process, you could lose custom "
" As allways, almost new vehicle, in great condition, perfect for the job we wanted it to do. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 27 August 2024
" no parking spaces available on drop off. Advised by another hire company that they usually just block in all the cars and staff reorganise when they arrive the following day. "
" Required a car with greater ground clearance than standard and luggage space for 3 large suitcases. paid the extra money to upgrade from a jeep renegade to a jeep compass or similar as this had the greater ground clearance. No jeep at all available and given a fiat tipo estate that was so low I couldn't use our driveway at the house! And the condition inside the car was filthy with chewing gum on the rear seats. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ROME, IT - Reviewed by STEVEN - 27 August 2024
" Terrible, frankly appalling service. See 3 above. "
" Appalling service. Walked away - even losing the upfront money paid from UK was better than having 3000 Euros taken from credit cards and kept for 28 days minimum. THe conpany has a record of fraudulently claiming damage to vehicles and simplykeeping the deposit money - readt TrustPilot reviews. Although the security depsoit was made apparent on the early documents sent to me, what was NOT made apparent until the tie of vehicle collection was that this would be kept for 28 days - standard return time for deposits from rental agencies is 3-5 business days. I called AutoEurope customer service line and spoke to a Vanessa. This person was agrressively unhelpful and refused to accpet that even though I had crossed the car hire hall and spoken to a competitor (Avis) who had confirmed they only required a security of 200Euros and that is would be returned to me within 3 business days of the vehicle return if all was well, this person continued to say a 3000Euro retention for deposit was 'standard' and refused any concept of a refund. Her manner was unpleasant and aggressive. I will never touch This company or Auto Europe ever again and I am infirming everybody I know of the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by CHRIS - 26 August 2024
" Be wary of the drop off staff at Sicily by Car at Fumichino airport. "
" I was unhappy with the behaviour of the staff at the car collection point in Fumichino. On collection i asked the lady at the desk to come and take note of damage i had found which was not included in the paperwork. She refused saying "we dont worry about small marks". I videoed the damage and on return the same lady pointed it out quite aggressively and clearly intended to charge me 200 euros plus and an admin fee. I showed her the video and she accepted it. However her general aggression was disturbing. I cant help but wonder what would have happened if i hadn't taken the video and if this was a deliberate ploy to defraud customers. It's a pity as i have used Sicily by car without problem elsewhere. I will be very wary now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ROME, IT - Reviewed by GODFREY - 25 August 2024
" Cant fault anything "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PHILIP - 25 August 2024
" 3rd consecutive year I have used this leasing arrangement for an extended 2 month period. It works very well. Pity it cannot be used at other Italy airports such as Pisa, which is closer to our Italian base. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DANIEL - 25 August 2024
" I wish to recover my 500 euro extra charge as I think it is totally unfair to have to pay extra 500 euro o. The day plus my £1500 deposit and a 300 petrol charge deposit, all in one day. I was on a strict budget and it really ruined my experience and feel it is totally unfair. I had 4 children with me and could t not have a hire van and nearly had to cancle the holiday as I had no spending money, "
" I was charged an extra 500 euro on the day I picked the van up. The company basically examined I didn't have an international driving license and I would require additional insurance on top on the extra insurance I had already taken out. I also had to pay £300 petrol deposit then got in the van began driving g and had an urgent empty tank instantly on the motorway and had to find a petrol station straight away in the middle o Rome. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 24 August 2024
" Excellent service and excellent price "
" Prompt and reliable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by LUIGI - 22 August 2024
" Great service "
" Great experience at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STUART - 22 August 2024
" Very Impressed with Auto Europe, I willl use them again. "
" The counter staff tried to upsell to a better car but weeen't overly forceful when up selling. The car had existing damage which was detailed in Italian but my mind was set at ease by the staff. No problems when returning the car. Afterwards I was charged incorrectly for a Diesel surcharge when I had a petrol car however Auto Europe sorted this out for me quickly and refunded me. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by SIMON - 21 August 2024
" No issue with Auto Europe, but I would never use Drivalia again. "
" Very disappointed with having to wait 2 hours just to speak to a member of staff at the desk in Rome airport to collect the vehicle. 2 hours is a completely unacceptable amount of time to wait to pick up a vehicle. The car itself was in good condition, and I was happy with it. The drop off at Venice airport was efficient, although I have been billed for missing fuel, even though I dropped the car off with more fuel than was in it when I picked it up. I have emailed Drivalia to ask them to refund this charge, but I don't hold out much hope. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by ANTHONY - 15 August 2024
" I always use autoeurope but will never book with Drivalia again. "
" Pick up experience was a joke. Customers without bookings taking priority over customers with bookings who would have been served much quicker. One family took 40 minutes to be served and at one point had both counter staff helping them. Horrendously inefficient. Got to the car and it looked as if it had just completed the Dakar Rally. Covered in scrapes and bumps and had not been cleaned. This is without mentioning the car we got was on no way the same level as the one booked. On returning the car I was made to wait 15 minutes for someone to show up to receive the car. When they arrived they had no record of the state the car was in. Luckily I had pictures of everything so could prove none of the damage was me. Don't book with these guys. Just don't. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
ROME, IT - Reviewed by LUISA - 13 August 2024
" very good "
" always very helpful and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDDIE - 12 August 2024
" Booking the car online was easy and efficient. Returning my car was also efficient. Unfortunately the rest was a shambles "
" Collection of my car was a nightmare, 8 possibly desks only 3 open. Waited between 2 and 3 hrs to collect car, it was a complete shambles. On Collection of the car I noticed the air pressure warning for the tyres but after checking they all seemed OK. It was only the next day we noticed the tyre was going down. I tried ringing the number that was provided on the key but it didn't exist. After making various phone calls over the week and was promised someone would ring me back but didn't. I finally got through to the breakdown and they said the would come and collect the car and I would have to return to my hire place by taxi. 170 miles away. I explained the car was fine just the tyre needed replacing which they couldn't authorise. I then emailed europcar hoping for a better response. They sent me a phone number to call for help, this number also didn't work. You really couldn't make this up. So my holiday wasn't completely ruined I decided to replace the tyre at a cost to myself of 190 euros even though I purchased fully comp cover. I do understand the july August are busy times but three out of eight desks open is just a joke. Surely you know in advance how many people are picking up cars in advance and make adequate arrangements for staffing levels.. I would love a response from someone but I won't hold my breath. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by ALISON - 12 August 2024
" While the booking experience with Auto Europe was quick and slick, the experience on the ground with Dollar has put me off. "
" Vehicle pick-up: the process was extremely slow and despite only having 2 customers ahead of us in the queue we had to wait for over an hour before being served. Child car-seat: we needed a child car-seat but could not pre-book this online so we put in a request. At the pick-up we were told that this would cost €125 for the duration of the rental! If we had known how expensive this would be we would have gone to a shop and bought a car seat for less than the rental cost. Dollar should have made their pricing transparent to us at the point of booking. Lying about the insurance: when I picked up the vehicle the counter staff told me that I did not have insurance. This is a lie that I believe they tell to upsell optional insurance cover to customers. My rental contract includes basic insurance cover that I was happy with. I had to point this out to the counter staff "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KATIE - 12 August 2024
" If my complaint is rectified, I would be happy to recommend Auto Europe as the booking was easy and at a great price. I look forward to receiving your response. Kind regards, Katie "
" I had booked car hire through Auto Europe easily and at a good price. When arriving at Bristol airport we discovered that our flight had been delayed. Updates from easyjet were very slow in coming. I rang your office to explain that the flight would be late, but had no reply (I have a screenshot if required). We finally took the flight, then got delayed waiting at passport control. I eventually made my way to the Noleggiare desk with my young family. I took a while to be seen to as the staff were rudely chatting amongst themselves. When finally being seen, a very rude man told me I was too late for my booking and that the car had been given to someone else!!! As you can imagine I was extremely upset and received nothing but arrogance and rudeness from the member of staff. He was adamant that I hadn`t provided them with my Flight details, but I HAD! and it`s on my booking voucher. I was only a few minutes past the 2 hour landing time. I wasn`t offered any help in finding another car, or how to get help. By this time I was crying and my young children were upset. I kindly ask if you could reimburse the £170.45 that I paid for the booking, as this was never received. It ruined my holiday, and don`t see the point of providing a flight number if it isn`t checked the other end? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by FERNANDO - 09 August 2024
" Very bad. disappointed to pay more "
" They are a mafia company. They coerced me from the moment I arrived to get the vehicle. They told me that Autoeurope is a bad company and their insurance is not worth it. The vehicle was very very dirty and had excessive mileage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
ROME, IT - Reviewed by JUDITH - 09 August 2024
" Highly recommend this company. "
" The pick up at airport was fast, no pressure at check in to buy extras, the car was almost new, can't fault the service. Would highly recommend. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HAYDEN - 08 August 2024
" None "
" I hired a Land Rover Discovery because we were hosting our family including three small grandchildren. On arrival I was told there were none available and offered a Mercedes Ford Kuga. When I pointed out here were many equivalent SUVs to the Discovery in the parking bays I was told they were all more expensive. - it was effectively "take the Kuga or pay more". "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ROME, IT - Reviewed by UMAR - 08 August 2024
" Overall a very good experience. I had no issues collecting the car and no issues on drop off. "
" The process was very smooth. Showed my documents on arrival and was promptly directed to the car park to collect the car. The car was promptly released with a full tank of petrol. Drop off was fairly quick. The staff member showed up to take a condition -check of the car and my deposit was promptly refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by PAUL - 07 August 2024
" good "
" good experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ELIZABETH - 06 August 2024
" Autoeurope is very reliable for a deal. "
" The check in staff were quite dismissive after I declined extra insurance. The staff member when I returned the vehicle was very professional though. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by SAMUEL - 05 August 2024
" The whole thing was a joke. You found me a new car and the customer service lady was lovely but the new car rental place was almost as bad as the one that cancelled. Child seat that was unsafe and charged me over 100 euro for....petrol tank was left full but they told me it was one notch down and charged me even more money. "
" Complete joke. I booked the car from 10am. Which was a lot earlier than I needed it but I booked and paid so see no issue here. Got to airport and he was rude, short and told me o was late so no car was available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JAMES - 05 August 2024
" N/A "
" Unfortunately the car had minimal engine oil in it which resulted in the car being close to break down. We filled the engine up with oil but have not yet been recompensated for filling the engine up (close to 6 weeks later) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANGELO - 05 August 2024
" The Surprice office was located some distance from the airport. The instructions about how and where to be picked up by the shuttle bus were confusing and we wasted a lot of time before we eventually worked it out. "
" The staff were helpful and polite. I was given a car with advertising stickers all over it which made it obvious it was a hired car. I would prefer not have this. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by PIERGIORGIO - 04 August 2024
" Very good "
" Good economical small car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAFFAELE - 03 August 2024
" all good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERTO - 03 August 2024
" Thank you for giving me this opportunity to express our dreadful experience at Noleggiare Fiumicino Rome airport. On Tuesday 9th July my son and along with our family arrived to pick up our 2 cars which we had both pre ordered a few months in advance- us with yourselves and my son with another broker. We arrived at 10.10 and according to the lady on the desk "Chiara" we were too late to pick up the car by 40 minutes. (30 of these minutes we were actually in the queue whilst she served someone else) and informed my son his car was no longer available. However, she then proceeded to pressure my son into paying an extra £300 euros to hire a bigger car for 10 days. My son obviously refused this as he was well within the 2 hour grace period as stated in his contract. She still refused to listen and it was at this point that I stated that this was a crazy situation. Chiara misunderstood this completely as clearly her English wasn't very good and said I had insulted her! She then also refused point blank to give me my car! She kept telling us to ring yourselves which we did. In the meantime she refused to acknowledge we were there whilst she continued to serve others . She also refused for us to speak to her manager Tiziana. We were baffled as to why she was refusing to give us a car, as there was no reason for her to do this. We had had a long early journey with a 2 year old child, who was getting more and more agitated and merely wanted to pick up our car and carry on our journey. My son left the queue and re hired his car with another company who were very accommodating given the circumstances. I unfortunately was still waiting for Chiara to give me a car. After having spoken to yourselves and handing the phone to her so that she could speak with you it was an hour and a half later that she felt it was my "turn" to be served. I have rented cars for 30 years, often with autoeurope and this has by far been my worst experience! It was very clear that the desk was 'undermanned', and she was the completely un capable of managing the paperwork. I have to stress how completely unhelpful she was and instead of simply dealing with the situation her obstinate manner escalated the situation . This in my opinion was completely unprofessional and certainly unnecessary. Please could you acknowledge receipt of this email. I look forward to your response. Regards. Roberto Carnevale "
" Thank you for giving me this opportunity to express our dreadful experience at Noleggiare Fiumicino Rome airport. On Tuesday 9th July my son and along with our family arrived to pick up our 2 cars which we had both pre ordered a few months in advance- us with yourselves and my son with another broker. We arrived at 10.10 and according to the lady on the desk "Chiara" we were too late to pick up the car by 40 minutes. (30 of these minutes we were actually in the queue whilst she served someone else) and informed my son his car was no longer available. However, she then proceeded to pressure my son into paying an extra £300 euros to hire a bigger car for 10 days. My son obviously refused this as he was well within the 2 hour grace period as stated in his contract. She still refused to listen and it was at this point that I stated that this was a crazy situation. Chiara misunderstood this completely as clearly her English wasn't very good and said I had insulted her! She then also refused point blank to give me my car! She kept telling us to ring yourselves which we did. In the meantime she refused to acknowledge we were there whilst she continued to serve others . She also refused for us to speak to her manager Tiziana. We were baffled as to why she was refusing to give us a car, as there was no reason for her to do this. We had had a long early journey with a 2 year old child, who was getting more and more agitated and merely wanted to pick up our car and carry on our journey. My son left the queue and re hired his car with another company who were very accommodating given the circumstances. I unfortunately was still waiting for Chiara to give me a car. After having spoken to yourselves and handing the phone to her so that she could speak with you it was an hour and a half later that she felt it was my "turn" to be served. I have rented cars for 30 years, often with autoeurope and this has by far been my worst experience! It was very clear that the desk was 'undermanned', and she was the completely un capable of managing the paperwork. I have to stress how completely unhelpful she was and instead of simply dealing with the situation her obstinate manner escalated the situation . This in my opinion was completely unprofessional and certainly unnecessary. Please could you acknowledge receipt of this email. I look forward to your response. Regards. Roberto Carnevale "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEGHAL - 31 July 2024
" I had to wait 2hrs to get the car from rome fluimiciono airport. The que was only with europcar, none of the other care rental companies. This was truely a terrible experience. I was shocked to see in the small print the high excesses even though I chose the premium option. Lukily I did not have any accidents. Rental includes Collision Damage coverage. Rental limits potential vehicle damage liability to an excess of approx. EUR 900.00. * Rental includes Theft Protection for the vehicle. Rental limits potential vehicle loss liability to an excess of approx. EUR 1,710.00. "
" I had to wait 2hrs to get the car from rome fluimiciono airport. The que was only with europcar, none of the other care rental companies. This was truely a terrible experience. I was shocked to see in the small print the high excesses even though I chose the premium option. Lukily I did not have any accidents. Rental includes Collision Damage coverage. Rental limits potential vehicle damage liability to an excess of approx. EUR 900.00. * Rental includes Theft Protection for the vehicle. Rental limits potential vehicle loss liability to an excess of approx. EUR 1,710.00. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ROBIN - 31 July 2024
" I'd appreciate some help on getting my money back please. "
" My flight was delayed and I arrived later than planned. They cancelled my booking without telling me and I had to make a completely new booking. I got no refund or credit. Zero communication. I waited over an hour in a 5 person queue to find this out. I felt robbed. Never using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ROME, IT - Reviewed by STEPHEN - 30 July 2024
" used the cancellation insurance, which was lucky since our flight was cancelled. rebooked a new booking same day, still good price. happy customer. "
" The online checkin was easy to use, and helped speed checkout. There was no queue at checkout, and friendly staff. The checkin process was very quick, and staff member was very kind in fetching us a trolley while we unloaded the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 22 July 2024
" good value efficient service "
" good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEAL - 17 July 2024
" The hire cost of my vehicle was very cheap. Thank you. However, I wish I had paid more for an adequate service. I returned the vehicle with a statement of damage. No invoice paperwork was sent to me for over a month. I needed an invoice to make a claim on my insurance. Auto Europe did not reply to my email for over 30 days. Auto Europe's service and agents are terrible. "
" Auto Europe's instructions on how to collect the vehicle were to call Target. Target did not answer the phone between 12.18 and 14.08. The line was dead. I could not get information on how to find the shuttle. I called both Target/Auto Europe repeatedly. Auto Europe could not help. I was trapped at the airport. Other car hire companies in the airport could not give advice on how to find the shuttle. You wasted much of my time "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - 16 July 2024
" Great experience. Will book again "
" Friendly and professional staff at FCO counter Great value for money Expect longer queues in high season but that's not fault of their own. Hired cars with them many times and will come back "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 16 July 2024
" Dreadful experience. I am expecting a prompt repayment in full of the contract amount. "
" My arrival to collect the car was delayed by around 5 hours as BA had cancelled my flight four hours before departure. I contacted AuroEurope to ask them to advise Nolegiare that we would be late but were still coming. AutoEurope confirmed they had done that. We arrived at 10.30pm (with a ten month old baby) at Rome airport and were told in a very rude manner that they had cancelled our booking (even though I had paid in full). I also showed them that I had tried to call Nolegiare four times but no one answered the phone. We had a real problem trying to find another rental vehicle at that time of night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by THOMAS - 16 July 2024
" Car hire ruined holiday. Sicily by car did nothing to help even when explained to two representatives. Car was inadequate and too small. "
" Booked a jeep. Had 5 adults. Explained this. Got given a Vw smaller than a golf. Needed an suv and a jeep type as villa was 5 miles down a track up a mountain. Explained this but no change. Really annoyed. Ruined holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ROME, IT - Reviewed by PHILLIP - 14 July 2024
" Overall good "
" Very slow collection procedure "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GIOVANNI - 11 July 2024
" Quick service, both pick up and drop off. Good customer service. No fuss. Thank you. "
" Quick service, both pick up and drop off. Good customer service. No fuss. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GERALD - 08 July 2024
" See above. Not a happy bunny. "
" Condition of car was at best poor. Windscreen held down with tape. Windscreen wipers all needed changing. Air Con needs to be re-gassed. Air ducts need cleaning. Brakes poor. Off side front wheel bearing needs replacing. Steering rack grinding. Good news the car had 4 wheels! "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by DAVID - 02 July 2024
" Pretty smooth all-in-all. "
" Only minor areas for improvement would be time taken to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAYDIPSINH - 02 July 2024
" Value for money "
" Struggled to find pick up location from airport and end up taking taxi "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRISTOPHER JOHN - 25 June 2024
" see above "
" Collection at Rome fiumicino airport took nearly an hour, they need more staff on duty !! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRISTOPHER - 23 June 2024
" Sicily by car, best car hire experience. "
" No problems, quick pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALLAN - 20 June 2024
" See No. 3 "
" The car when picked up was in a very dirty condition on the outside. Making it difficult to identify the numerous marks already recorded on the contract . Or identify any unrecorded marks. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by GIOVANNI - 20 June 2024
" Everything was perfect from start to finish. Staff very polite and helpful "
" Very satisfied with everything from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 20 June 2024
" No problem with Autoeurope but will not be likely to use Drivalia again "
" Very long queue to get car hire. When I got to the front of the queue it took another 45 minutes to do the paperwork for no apparent reason. Not a pleasant person serving. Was given 'new ' car and as a result did not check it as carefully as usual. The next day I not iced 2 small dents on the boot which I definitely did not do and was subsequently charged for. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 17 June 2024
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by FABRICIO - 13 June 2024
" All went easily and no issues. "
" Very friendly staff but maybe one of the slowest processes I've ever had. Need to optimise the process. Too complicated and would be good to provide more information such as how to drop off the car, what the documents to be sign really mean. But overall was good experience. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALPAR - 13 June 2024
" Worse experience "
" Probably the worst experience. We hade to wait almost 2 h because was only one person at the desk. They had a big argument with few families and they couldn't sort out , practically they left moms with few months nighttime on street doing nothing and was not the customer fold . Unbelievable! And that happened with 3 clients in the period we had to wait. When we got the car , was not possible to synchronise tge phone with the car , we asked kindly if is an issue or someone can show us we got a very rude and arrogant answer, if we don't like the car we have option a taxi ! And that after waiting hours ! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ROME, IT - Reviewed by MICHAEL - 10 June 2024
" AUTO EUROPE BRILL RENTALPLUS DREADFULL "
" WHEN AT THE RENTAL DESK THE STAFF SEEMED FINE BUT THEY WERE GOING TO SEND US OFF WITHH NO PAPER WORK,I QUESTIONED THEM AND THEY SAID IT WOULD BE EMAILED TO US AT SOME TIME,THEY EVENTUALLY GAVE US A COPY OF THE FIRST PAGE OF THE RENTAL DETAILS. ON TUES EVE 04/06/24 I EXPERIENCED A FRONT O/S AND A REAR O/S TYRE BLOW OUTIN A VILLGE CALLED CORFINIA [ sulmona] THANKS TO A A GENTLEMAN WHO SPOKE ENGLISH WE MANAGED TO SPEAK TO RENTALPLUS AND HAD THE CAR TOWED AWAY,HE THEN GAVE THE FOUR OF US A LIFT HOME. NEXT DAY WE PHONED RENTALPLUS AND WAS TOLD THE CAR WAS AWAITING NEW TYRES AND THEY WOULD LET US KNOW.THE OFFER OF A REPLACEMENT CAR WAS NEVER MENTIONED.WE PHONED AGAIN AND AGAIN,WHICH INCLUDE CALLS TO MILAN AND FUMINCIANO AND WAS TOLD TO RING THE GARAGE. THE GARAGE IMFORMED THAT TYRES HAD BEEN REPLACED BUT NOT THE SAME AS THE ORIGINALS SO WE COULD NOT PICK THE CAR UP. THE GARAGE WAS AWAITING NEW TYRES BUT WERE NOT AVAILABLE UNTIL MONDAY10/06/24 AND IN ANY CASE THEY WOULD NOT RELEASE THE CAR UNTIL THE WORK HAD BEEN PAID FOR,WE AGAIN PHONED RENTALPLUS AND THEY SAID IT COULD BE PICKED UP.WE TOOK A TAXI TO THE GARAGE AT THE COST OF EU50.THE GARAGE SAID WE COULD NOT HAVE THE CAR UNTIL THE TYRES WERE PAID FOR.WE PHONED RENTALPLUS AGIAN AND THEY SAID THE CAR WOULD BE DELIVERED TO US ON FRIDAY EVE IF WE AGRRED TO PAY THE GARAGE EU 150.00. RELUCTANTLY WE AGREED AS WE HAD TO FLY HOME NEXT DAY,WE WAITED ALL DAY AND THE EVENING AND THE CAR NEVER CAME. WE THEN HAD TO BOOK A TAXI TO TAKE US TO ROME AT THE COST OF EU 360.00. WE FINALLY HAD ANOTHER PHONE CALL ONOUR WAY TO THE AIRPORT SAYING WE COULD PICK THE CAR UP. FAR TOO LATE!ON OUR NUMEROUS PHONE CALLS WE HAD THE PHONE PUT DOWN ON US AND ALSO THEY ANSWERED THE PHONE AND JUST LAID IT DOWN,WE COULD HERE CONVERATIONS AND EVENTUALLY ATER 10MINUTES OR SO WE HUNG UP. WE WERE WITHOUT THE CAR FOR 4DAYS [stranded] I HAVE NEVER EXPERIENCED SERVICE LIKE THIS BEFORE. WHEN I CONTACTED AUTO EUROPE THEY WERE VERY HELPFULL AND HEATHER AND HER COLLEGUES HELPED AS MUCH AS THEY COULD. THANK YOU. MIKE CORBETT "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPH - 05 June 2024
" It was easy to update the booking when we wanted to add an extra day and the early morning drop off was very easy. Signage from Ciampino airport terminal is not very clear though and took us a while to find car hire location. "
" The car was not full of fuel so we had to wait for them to go and fill it up. The whole process of picking up the car took over an hour which was a long time especially with two small children. Car seats expensive to hire and couldn't find out cost beforehand. Counter staff were very friendly and polite though. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by PAUL - 04 June 2024
" Easy to book with confidence, good prices "
" Good price, good car, good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCESCO - 28 May 2024
" I have always used Auto europe for my International car hire. Easy to speak to a human being on the phone "
" Polite staff at the airport desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAUDIO - 25 May 2024
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JUDITH - 20 May 2024
" I will not use eco via again. "
" Trying to bully me into expensive insurance was not a great start to the holiday. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IAN - 12 May 2024
" Most of the rental was ok, the staff did try to resolve our problem but we're unable too "
" arriving at the rental desk all seemed to be ok, until I asked the assistant to show me the GPS in the car, she replied the didn't have GPS, I then show her the contract details showing I had ordered GPS and it was to be paid for on collection of the vehicle, as I was travelling into the small villages outside Rome GPS was a necessity. After around 1 hour trying to sort it out we had to accept we couldn't get a GPS option, you can imagine how difficult our journey was about to become. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by VINCENZO - 03 May 2024
" I call auto europe fro fiumicino airport to find out how to get in touch with tge rent a car company they were very helpful "
" Inexperienced staff, no body pic up the phones, they want to change me for a scratch on the car which I never made thankful I toke a pic of it before hand. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ROME, IT - Reviewed by ROBERT WILLIAM - 29 April 2024
" Good as always "
" Professional and helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by DELLA - 27 April 2024
" Easy transaction. "
" Quick handover probably helped by the fact that I've rented a car from them before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by CHRISTOPHER - 24 April 2024
" Pick up process took over 45 mins, with initially only 2 counter staff! "
" Pick up process took too long! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ROSALBA - 21 April 2024
" Overall a very positive experience. Friendly and helpful staff. "
" I got a great deal! Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIMOTHY - 20 April 2024
" Done already "
" Francesca in Rome was very pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 17 April 2024
" Was happy with Auto Europe as we could get free Additional Driver where as other firms were charging almost the same as car hire as extra charge. "
" Picking up there was long queue, so the last two were asked to go to carpark office. We still had to wait long time (4th in queue then) and by the time we went to carpark those two customers were long gone. Dropping off - queue at carpark office, computer wasn't working so staff had to contact someone by phone. Ended up just handing keys over without any confirmation. Still haven't had any confirmation yet so hopefully everything is OK? "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ROME, IT - Reviewed by KENNETH - 13 April 2024
" Had initial misgivings at the start but it was otherwise a reasonably good experience with (as yet) no Goldcar sting at the start or after the rental. "
" Once we found their shuttle pick up point and contacted Surprice, we waited about 10 minutes for our transport. The off-site location was spartan. I was disappointed to find that the tank was not full - though I was told to refill it to the same level. Naturally they made on the deal because I returned it with more than I collected it with. Vehicle (Toyota Yaris Cross Hybrid) was otherwise fine. Interior windows were dirty - a common failing with rental companies. Return was casual to say the least. Usual "Italian queuing" as someone else, to drove in later, was booked in before me. Luckily we were in no great rush. When the car was inspected, the gentleman was more interested in his conversation (from the driving seat) with a colleague than progressing the fuel check. He then told me to get in the (almost full) shuttle bus, rather than request that I "sign" his iPad. Document said that I didn't wait - when, in fact, I was present until I got the verbal OK. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ROME, IT - Reviewed by MICHAEL - 13 April 2024
" Telephoning the airport number just was impossible as it had a very quick Italian comment and then went off. But otherwise very quick and very efficient service "
" Excellent and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRISTOPHER - 23 March 2024
" This experience was good "
" Sicily by Car, easiest Car Hire we've had, fuss free. Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LINDA - 20 March 2024
" Very quick at this time of year with no queue (not the same in the summer) "
" Unbelievably good value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDWARD - 11 March 2024
" Auto Europe made searching very straightforward. "
" Very friendly and courteous staff. Careful notation of minor scuffs and scrapes before and after hire gave confidence that Alamo were not trying it on, so to speak. Fully electronic documentation suits better than bundles of paper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHOR PING - 08 March 2024
" The rental price quote around £3-400, but at the end I paid £168.45 on 23/1 and £146.15 + £ £565.64 when pick up total £880.24, looks not make sense, before the trip in Iceland I feel very satisfied, so use Auto Europe again, not interested other rental company, but after this holiday, I need search other company compare again "
" I missing the key on Saturday, Noleggiare no spare key, may wait few day by posting, or recover the car, but don't know how much the recovery cost, I nearly cancel my trip and hotel booking, luckily I found the key, otherwise need cancel whole trip, their manage seems not help the customer When I booking is Land Rover Discovery but they gave a small car, my luggage can't fit in, so I need pay more to upgrade Ford Kuga, this Kuga look smaller or even same size, but I still need pay more for upgrade "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by GIOVANNI - 06 March 2024
" Thank you for the great service at unbeatable prices. "
" I had a free upgrade and I was offered a bigger car which I accepted . My flight was late and I contacted Dollars desk notifying my delay : the operator waited for me till my arrival. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LEILA - 21 February 2024
" Favoloso "
" Staff gentilissimo, tutto perfetto "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FIONA - 17 February 2024
" third time renting with Autovia - always very satisfactory. "
" seem very efficient and straight-forward. Car very clean and relatively new. No screen wash though - but easy to sort that out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MARCELLO - 19 January 2024
" They were quick and efficient "
" Good and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BEATRICE - 18 January 2024
" When I book the car I purchased the full insurance with autoeurope, but when I collected the car I have been told from the guy at the desk that Ecovia does not recognize the insurance bought from autoeurope and in order to have the car fully insured I had to buy an additional one with them: £250 extra!!! disgusting!!! "
" Very polite and helpful staff, both at the check in and drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERTA - 17 January 2024
" Truffa staff maleducato incompetente e non professionale "
" Truffa "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by FEDERICO - 09 January 2024
" Definitely great experience. "
" Everything went smooth. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MASSIMILIANO - 07 January 2024
" No bad "
" Nel 2024 è inaccettabile un'automobile senza vivavoce e comandi al volante In 2024, a car without a hands-free system and steering wheel controls is unacceptable "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ROME, IT - Reviewed by LUCA - 05 January 2024
" Top car hire. The best. "
" Absolutely spot on! Friendly staff, great car. Fast pick up and drop off procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONIO - 01 January 2024
" If the price you quote at the time of booking is not the complete price you must make it clear at that time. "
" The car we chose was not available, tried to give us a manual instead of auto, then charged us an extra 161 euros saying we did not have the correct insurance cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ROBERT - 20 December 2023
" I would like to receive feedback from Auto Europe regarding using this company. "
" The car was dented or scratched on pretty much every panel. The TPMS warning light came on while we were on the Autostrada. We had a flat tyre and were shocked to open the boot to discover no spare wheel. We had to have the vehicle towed to a tyre showroom and pay for a new tyre. the whole process cost us 3 hours. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by GIOVANNI - 19 December 2023
" Look no further. Great Service, quick polite and friendly. "
" Look no further. Great Service, quick check in/check out, polite and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FAY - 08 December 2023
" Great, except for the fact that it took a long time to actually get the car after queuing at the Main Office. "
" Shame we had to go to the Main Office to register and THEN go back to the garage to collect car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARINA - 05 December 2023
" all good and will do this again "
" straight forward and very easy someone was in the office each time I went and they were very helpful and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDWARD - 27 November 2023
" Your organization is fine. At least one of you list of car hire companies, not so much. "
" On arrival at drop off, multi storey c at Fiumicino, the staff started to inspect the car with microscopic attention. My suspicion was aroused and confirmed when they alighted on a tiny chip, the size of a pinhead, on the windscreen. It could easily have been missed or confused with general road grime. I would not have noticed it when picking the car up as it was so tiny. It was not included in the schedule of pre existing dents and scratches of which I took a photographic record. My experience of dealing with minor damage like this suggests that it could have been easily repaired with a dot of silicone and applied heat. Instead they charged me over £1000 for a completely new windscreen, which I am in the process of trying to recoup from my external insurer. I shall never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by RICHARD - 25 November 2023
" All good "
" Good car (I was offered a choice), clean and approx 55,000 Km. Fast handover and return. Insurance not pushed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAOLO - 25 November 2023
" Great customer service, Valeria e Mattia sono veramente carini e disponibili . If I had a business I would like them to work for me! The car was brand new and clean, the have a great selection of insurance coverage that doesn't cost a fortune. We will absolutely recommend and rent again with them! Thank you so much "
" Great customer service, Valeria e Mattia sono veramente carini e disponibili . If I had a business I would like them to work for me! The car was brand new and clean, the have a great selection of insurance coverage that doesn't cost a fortune. We will absolutely recommend and rent again with them! Thank you so much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EMYR - 21 November 2023
" Called Auto Europe on a Saturday and not interested in my complaint, told to call back on Monday - that is Not customer service. "
" There are no signs for Autovia when dropped of by bus, and it's about 30 m from drop off point Provided 2 vehicle which had unrecorded damage down both sides of vehicle and not clean inside, one of the vehicle front tyres approaching tread ware indicator and delaminating 60-90 mins spent getting a vehicle and on 3rd attempt had a vehicle fit for purpose Only 1 member of staff with No help No one available to check car at drop off as office closed "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ROME, IT - Reviewed by MATTHEW - 18 November 2023
" Poor, inflexible service which was not, in the least bit, proactive. Unapologetic "computer says no" mindset. "
" I was due to collect the car at 10.00pm. I got there at 10.02pm and phoned the number on the rental document. It was unobtainable. I paid €50 for a taxi to my hotel and €50 the next morning to go back to the rental office. The agent showed me a docket that proved she closed the office at 10.00pm the night before. I pointed out that a quick phone call would have informed her that I was looking for the office and was a couple of minutes away. She said I should have phoned her. She then charged me €65 late collection fee which she later reduced to €16 because I bought full insurance. So I was €116 out-of-pocket and massively inconvenienced. The service was appalling and the attitude of the agent was quite remarkable. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ROME, IT - Reviewed by HUGO - 16 November 2023
" Extremely poor. I rang your service rep who concurred with GoldCar rep and said an International Drivers Permit was necessary citing the tiny text of the terms and conditions in the voucher of page 4 of 5 but not included in the "what documents do you need" part of the actual email: "* An International Drivers license is mandatory for any non-European license or any license which is not in the Roman alphabet, must presented in addition to home license." This is just wrong. Even GoldCar's FAQ on their website states specifically the UK driver's licence is accepted without requirement for an IDP as it is written in the Roman script and the UK belongs to the International Convention of Vienna 1968 and Geneva 1949, https://www.goldcarhelp.com/en/faqs/227-what-driving-licences-do-we-accept This is what your email to renters tells them they need: "You will need the following documents in the name of the main driver as stated on the voucher to pick up the car: a physical version of your credit card (PIN probably required), driver's license, passport/national ID-card and voucher. Please check your voucher to determine which payment methods are accepted by the car rental company. To learn more about the deposit, please click here." "
" On arriving at Goldcar in Rome ready for our holiday I was told it was a "legal requirement" to have a International Drivers Permit with a UK licence in Italy and that our car could be impounded (leading to excess rental fees) or we could be fined for lacking this simple documentation (that costs £5 but is ONLY available within the UK). I was forced to buy their expensive insurance package to use their vehicle as they claimed my insurance would not cover any damage. Later I learned it was UNTRUE my insurance would not cover it. It is NOT a legal requirement. There is no reason to have this demand except to cheat people into buying insurance. All the permit does is translate the language of the licence (usually non-roman text) into Italian and the Italian police DO NOT require it for UK licences. Therefore it looks a lot like a scam to force people to buy expensive insurance at the rental desk. I am confused and disappointed in autoeurope and GoldCar to be frank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by NICHOLAS - 12 November 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 31 October 2023
" Great car at a great price. Thank you "
" I gave them feedback but everything was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 22 October 2023
" Really good service "
" We were really pleased with them and would definitely use them again (assuming the price is comparable to other companies). Very friendly and really efficient drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MASSIMILIANO - 20 October 2023
" I been using your service for many years and that is unacceptable "
" I arrived to the airport and the telephone number was inactivated and target rent office was shut that day and the day after . I rented another car from Europe car for the duration of my holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by EVAN - 15 October 2023
" Good "
" The waiting time to pickup the car let the company down. Once one has booked online it should one be a matter of collecting the keys and car, we should not have to stand inline with those that have not pre booked. It took over an hour to get our car. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by JAMES - 11 October 2023
" See above - I cannot workout who was at afulat here. I tried to call Auto Europe but it was out of office hours. "
" I am not sure if it is Noleggiare where the problem occured as they blamed Auto Europe. I booked a Landrover Discovery full size suv or equivalent and this is what was on the coupon. I needed this size of car as we were 4 people with golf clubs. I even emailed Noleggiarre to ensure a car large enough was available - they did no trespond. The car they gave me, and they said this was an upgrade from what was booked, was a Ford Kuga which was no where near the size of a Landrover Discovery. They had larger SUV's there but said they could not give them to me. So we had to use taxis for one of us and make multiple journeys. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ROME, IT - Reviewed by GRAHAM - 11 October 2023
" Great value for two weeks "
" It was all very efficient and thorough Car had a few marks etc all explained and no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GLEN - 09 October 2023
" Good "
" No issues, quality car at good price. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by PETER - 09 October 2023
" All OK "
" Very thorough and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by GERALD - 09 October 2023
" See above I await your refund. "
" Overall poor. Pick up high pressure to purchase extras and kept waiting 30 minutes because they they would not shut up, in the end I bought nothing and they gave up. Rental office not were your staff told me it's not on the 4th floor its on the 3rd, wake you guys! Car had not been cleaned as per your promises . Five minutes out of the airport the adblue light came on. Had to purchase 25 Euro's of addblue as the car went into limp home mode on the autostrada, car clearly not fit for purpose. Drop off staff were rude even by Italian standards wanted nothing to do with us even though my wife being Italian! I expect you to refund my 25 euro"s NOW as Ecovia are clearly a firm only interested in ripping people off. Never again "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
ROME, IT - Reviewed by KAMALDIP - 09 October 2023
" Auto Europe was fantastic when I called Alexandre was amazing and explained in detail everything I needed to know and kindly refunded me my insurance payment that id paid to auto Europe.. Wonderful guy amazing outcome.. "
" They bullied me into taking more insurance out at the desk telling me that the insurance i had taken out with auto Europe was inadequate and essentially worthless..they convinced me to pay an extra £174..when actually my cover was fine "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVE - 08 October 2023
" Great experience "
" Very easy and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 07 October 2023
" The simplest, most efficient and best rental experience I have had...out of many in Italy "
" The contact I had with desk staff at Rome Termini (polite, helpful, upgraded to automatic for free), garage pick up staff and return staff was all excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - 03 October 2023
" Very disappointing experience except dropoff. "
" Unfortunately the car I was offered at Ciampino on 18/09/23 was dirty and smelled. I could not accept it and was told there was no other alternative in the same medium bracket not in a higher bracket of car so I had to accept a smaller car which was not suitable for us as there were 4 of us plus luggage. The counter staff were not pleasant and tried to make out that it was my problem, not theirs! I would like compensation and to feel that my complaint has been taken seriously. I have used SicilyByCar many times and have always been happy with the cars and service. Regards, Karen Trimble "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by GUELFO - 02 October 2023
" A very good car company, easy to book and very simple to get away thanks again,Guelfo "
" It's Very good company, and very good staff Thanks for everything, "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by MICHAEL - 02 October 2023
" not as good as normal "
" The staff were under pressure a they were understaffed and picking up the car took over an hour "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by CAMPBELL - 28 September 2023
" Overall very good. "
" Delayed arrival meant I got to office after 11.00 pm. Although agent did charge 30 Euros, he was still there, and did give me a free upgrade. The car behaved well and the return process was smooth, friendly and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by BASHIR - 28 September 2023
" It cost me more to book on the day "
" My booking has been cancelled, which I wasn't aware you've sent an email. I have not seen it until I got there. And the reason for the cancellation, obviously because they were high demand on vehicles so they had to cancel because the price they're getting from me it's not good enough and they could get for the same card double the amount "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by KIRON - 25 September 2023
" We had seen Auto Europe recommended as one car hire comparison site, and my wife has booked via you before. The price was good and the booking experience relatively clear and straightforward. They explain things well about what to expect with the car hire terms and how to prepare (but we also took out our own excess insurance so as not to worry about the huge excesses companies charge). It was useful that we had both Auto Europe and the company (Centauro) references. The instructions or information for pick up at Rome Ciampino airport could be a little more specific. A good value hire and decent service. "
" We had quick efficient friendly service from Myra (pick up), Filippo (issuing the car) and Walter (return of the car and drop off). We would have had difficulty finding the place had we not been there in the shuttle as you have to go past (coming from the airport direction) and turn back. We had only two snags. Pick up we were not coming from a flight but collecting from the airport for convenience on getting out of Rome. It wasn't obvious to state that on the booking, and therefore the office I think didn't know when to pick us up. But when they did it was a quick service. As was the drop off on return. The other snag was a lack of petrol stations open near the airport on a Sunday (we were coming from the opposite direction) but that is not the fault of the company. In future I would fill up the tank a little before, just in case. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCO - 24 September 2023
" Left a bitter taste as just a sum of money but no communication as to how many litres I was charged for. I have photos of the petrol gauge on return if you need to see it "
" Was not able to fill up the car and appreciate that it would cost a bit more but 2 and a half times more is hard to take. No email. No communication at all just a very hefty sum added to the credit card. Never again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HENRIK - 20 September 2023
" Good value "
" Worked out well. Car was a little dinged up and engine sounded a little funny but that didn't matter and all worked out well. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by NICHOLAS - 13 September 2023
" See above, easy to use website, great prices, great customer service. "
" Very impressed with the ability to quickly speak to a local representative on a Sunday afternoon once I realised I had booked the car from the incorrect airport (CIO, not FCO). I was unable to change the booking, but thank you for the efficient way. My query was handled outside of normal working hours. I will definitely be using you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HOWARD - 12 September 2023
" Brand new car but was forced to accept a more expensive "upsell" car as they had no car available in the grade that I had reserved. "
" Our flight was delayed and the rental deak was closed when we got there. We were back at the desk at 7 a.m. the next day to be told that they had no car for us. They offered me a higher grade car but asked for an extra Euro 100. I explained that the reason for the upgrade was their lack of car availability; they said it was due to our late arrival. I am sure that they did nor rent all their cars out in the 8 hours that the rental desk was clsoed overnight but I was given only a "take it or leave it" option which was grossly unfair. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by RACHEL - 12 September 2023
" Always book through Auto Europe have never had any problems "
" Easiest and most straightforward rental pickup and drop off ever Car condition was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BENEDETTO - 12 September 2023
" Decent booking service "
" Good value. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEFANO - 11 September 2023
" Great service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIVIENNE - 10 September 2023
" Because of the comments given in the previous section I would not feel inclined to recommend autoeurope. The other car rental facilities did not seem to have a lack of cars!!! "
" We had to wait two hours to pick up the car as cars were unavailable (they were being washed allegedly!). Many people queueing for unavailable cars. The counter staff were as helpful as they could be taking into account the lack of cars. At the Gold Plus desk where you collect the car the employee was very unhelpful when we were unable to exit the car park because the Hertz issued ticket was invalid. He was actually very rude. To return the car finding the car park for return was difficult and no guidance given in the documentation. However, when we finally did locate the correct car park the employee there was extremely helpful and the return was quick and efficient "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by LUCIO OSVALDO MARIA - 08 September 2023
" I have booked a car several times through Autoeurope and I have often found great deals. Thank you! "
" At pickup I was given a car with a lot of scratches, but also with almost no engine oil. The girl at the pickup was very kind and swapped my car for a different one which was in better conditions. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by ERIC - 08 September 2023
" As above. I have discussed this with Autoeurope and I am awaiting further developments "
" They would not rent me a car as I didn't have a IDP with me despite GOV.UK saying that I did not need one. Also there was no note that I needed one on the voucher "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HARRIET - 01 September 2023
" All hotties "
" Good looking people at reception "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAFFAELE - 28 August 2023
" best rates, friendly customer service "
" Overall good, however there were some hidden charges that I am now challenging with my bank "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 27 August 2023
" no "
" efficient, reasonable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAUDIO - 26 August 2023
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by TOM - 22 August 2023
" The booking process with Auto Europe was fine, but it should include some indication of the likely wait time at Drivalia as this was really disruptive to our first day on holiday. Looking at reviews online, this is not uncommon - so Auto Europe could certainly do something to manage customers' expectations here. "
" Absolutely appalling pick up experience, which is largely why I've rated it as unlikely to recommend. Rome Fiumicino airport felt very quiet - it was early afternoon on a Wednesday. We flew through security and baggage reclaim and headed straight to the Drivalia desk. Three staff were serving, and then only two. It took 2.5 hours from picking up my ticket until I was served. Every other car hire desk seemed very efficient with no queue. Drivalia had a huge crowd around it and was exceptionally slow at processing each rental. For people who had made a prior reservation, there should have been a fast track lane - as I believe it was the people turning up wanting a car that were causing a lot of the delay. Waiting here 2.5 hours on the first day of our holiday meant we were late for our check in, late for meeting friends and only got to our accommodation in time for dinner, when we'd hoped to do far more with our first day. The car was also in a much worse state than was declared on the contract form, and I had to identify at least 5 significant bumps and scratches myself and go back to the office to get them to come and do a further review. I'm glad I did this as I would undoubtedly have been penalised for them. Drop off of the vehicle at the end was fine, very efficient. But overall, this was a poor experience and I'll be unlikely to use Drivalia again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ROME, IT - Reviewed by ROBERTO - 22 August 2023
" The location is about 2 km away from the airport, but the shuttle service is efficient and made the collection comfortable and quick. "
" Very easy Pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDWARD - 19 August 2023
" The car model we received was below expectations and not like the image on the order. "
" The car model we received was below expectations and not like the image on the order. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by AMAR - 16 August 2023
" Haven't received my deposit back yet "
" Car was very dirty on the outside "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by SAM - 13 August 2023
" See above "
" I read your glowing reviews online and chose happily to book with you. How wrong I was! I thought that I'd paid everything before arrival. I turned up only to find you had booked my car hire through a different 2 star rated car hire company that had rude staff and that I had to pay an additional €138 for not having a credit card on me and for cleaning. There was no warning about this before my arrival which was an immediate bad start to my holiday. I will be making sure that I tell everyone what an appalling service I received through your company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ROME, IT - Reviewed by DAVID - 13 August 2023
" Smooth process and good value. "
" Thankfully we were second in the queue as two operatives on desk but only one engaging with customers. Operative who was serving was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FARDIN - 11 August 2023
" They booked for car in €417 ,but when I went to pick up they changed me another €300 for 21 age driver.Before or after booking auto Europe did not let me nothing.So it was totally unacceptable.I am asking refund for over pay. "
" At the time of pick up they changed me another €300 for 21 as 21 age driver,but when I booked car Auto Europe no informed me nothing .So they took €300 extra from me,which is unacceptable.I am asking something refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JAI - 11 August 2023
" Horrible experience Never again "
" Terrible company Waited 2 hours to collect the car Told me to find the car myself Rude staff Had to put in 10 litres of ad blue "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ROME, IT - Reviewed by JONATHAN - 06 August 2023
" As per above "
" It took nearly 1.5 hours to get my car at check in. The check in process is extremely slow and repeats asking for information already provided when I booked the car. No other desk had this level of queue. There were no apologies for the long wait to any of the customers. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 30 July 2023
" Efficiently handled on line. Query by phone about inability to check in online well handled. "
" 1. Efficient English speaking staff at desk. Slight misunderstanding over left/right led to difficulty finding car. 2. Car pick up in covered garage was good as we didn't have to go out in sun. 3. Cigarette lighter adapter quickly found to enable GPS to work. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by LAVINIA - 24 July 2023
" Easier than I thought as the staff provided an excellent shuttle service to and from the airport. "
" The staff were really kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 24 July 2023
" The collection and return of the car was faultless, especially your member of staff on collection. However the total costs were not made clear. "
" When we were deciding on a car rental company the exact costs were misleading. It was a shock when we had to pay considerably more when collecting the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANDRES - 17 July 2023
" It was an initial good experience but Auto Europe needs to check their suppliers and their honesty when dealing with clients "
" We were charged an additional day because we arrived to pick up the car 30 mins earlier than the booked time. No one told us about this. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ROME, IT - Reviewed by TIMOTHY - 16 July 2023
" All good! "
" Car needed a wash and water "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by OWEN - 15 July 2023
" N/a. "
" Staff were friendly. I got a 'free upgrade' and to be honest the car was much bigger and heavier than I required. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by ALISTAIR - 13 July 2023
" Rome staff very efficient and helpful. Unfortunately did not receive a diesel vehicle . "
" Rome staff all vert helpful, pick up and drop off. Disappointed that I didn't receive a diesel vehicle as ordered. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by IAN - 11 July 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by CARLO - 10 July 2023
" Very easy to search for cars... All details are available and booking is a quick and smooth process. "
" Staff is always polite, friendly and professional... Being a frequent flyer, my experience spans across different times of the years and overall I get a consistent service... Only occasionally, and not limited to Drivalia, queues at Rome Fiumicino can get long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAUL - 08 July 2023
" Dreadful. "
" Horrible. No where in your documentation does it say WHER to meet the van. When you call the Centauro office they NEVER answer the phone. Waited over an hour at the place airport staff said the centauro van picked op customer (terminal 3 Exit 1) and no van ever came. Finally hired a taxi to take me to their office. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by DAVID - 07 July 2023
" Good value nice service "
" Generally helpful staff able to provide a baby seat. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 03 July 2023
" All good. "
" Desk guy could have been more friendly at collection. Could be the language barrier. We tried some Italian. Didn't take us to the car just pointed outside. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RENZO - 03 July 2023
" Good experience overall would use auto europe again. "
" The counter staff were very helpful overall a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAUL - 01 July 2023
" The car was damaged and only had half a tank of fuel. at drop off we had to que in line to drop keys off etc another 30mins. "
" At pick up in Roma termini ,it would have been quicker to buy the car, even though we had booked everything on line. The reception lady had to do it all again. we were there for 1.5 hours and she severed 2 customers!,,, "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ROME, IT - Reviewed by JULIAN - 29 June 2023
" Good "
" The only problem was that the key machine would not accept my booking even though I had pre-registered my drivers licence, passport and credit card, so I had to get one of the staff to sort it out for me which he did no problem but that kind of defeats the object a bit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 24 June 2023
" Didn't like the QR code check-in - had no idea we had to use it until the customer in front of us told us. Attempted to use self-service check-in, and our queue number then disappeared off my phone. Really confusing system. "
" Car was badly damaged. Dents on every panel, and scratches on several panels. We were embarrassed to be seen in it. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ROME, IT - Reviewed by RONALD - 20 June 2023
" I use Sicily By Car a lot because they are good value and not rip off merchants. "
" Car could have been cleaner; e.g sweet stuck to floor and bits on dash. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ROME, IT - Reviewed by METTE TERP - 14 June 2023
" I just did "
" Friendly & efficient and no hazzle, e.g. with pushing all sorts of unsolicited insurance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by KEVIN - 10 June 2023
" I like AE but they need to do better in terms of ... - price - delivering the car the customer orders - getting customers upgraded .... like Rental Cars do!!! "
" Booked one car, as always they didn't have it and tried to fob us off with a car in the same category but the exact car we said in advance to AE that we didn't want. Was unaware of our prior request for our preferred car, despite emails being sent in advance by AE HO. Then gave us the car we wanted but did NOT tell us it had just come back from a war zone! Be more honest with customers SBC!!! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 09 June 2023
" Overall a good experience just the fact that again they swap the car model you think you have booked with another from the same group but with inferior performance. In this case from a Peugeot 2008 to a Lancia Ypsilon Hybrid. The latter has no power going uphill on the Autostrada "
" Overall a good experience just the fact that again they swap the car model you think you have booked with another from the same group but with inferior performance. In this case from a Peugeot 2008 to a Lancia Ypsilon Hybrid. The latter has no power going uphill on the Autostrada "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 05 June 2023
" Everything was very good regarding our Sicily by Car rental, at Rome Airport (fco). (May 2023). "
" Everything was very good. Car excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 29 May 2023
" Good prices. "
" Car was dirty inside and out. We had to wipe dashboard to make it look and feel better. Although advertised car was a Peugeot 208 I don't think the Lancia Ypsilon is in the same category. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by MARK - 21 May 2023
" None "
" couple of minor issues add blue was very low, and screen wash run out during hire. Easy to do, but perhaps these should be checked before customer use. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by FERGAL - 19 May 2023
" Everything was very smooth and efficient with no delays and easily accessed from the airport building. Would definitely use them again "
" Everything was very smooth and efficient with no delays and easily accessed from the airport building. Would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - 12 May 2023
" Very positive and very satisfied at the end. I had a problem when retiring the car, little accident in exit and I was wrongly charged at the parking desk even if fully covered by insurance (Zero Excess). However, once I got back to the main desk at the airport, the day after, the refunded was already being processed by Sicily by Car! Also the manager was genuinely very apologetic, which I truly appreciated. The transactions were very fast and the staff very polite and professional. Only one little negative note: the car was not being washed when I collected it, it was averagely clean inside but dirty outside and didn't have any parking sensors or other optional, it was a very basic model, which i didn't expect from the category I booked and what I am normally used when renting car of same category. "
" Very positive and very satisfied at the end. I had a problem when retiring the car, little accident in exit and I was wrongly charged at the parking desk even if fully covered by insurance (Zero Excess). However, once I got back to the main desk at the airport, the day after, the refunded was already being processed by Sicily by Car! Also the manager was genuinely very apologetic, which I truly appreciated. The transactions were very fast and the staff very polite and professional. Only one little negative note: the car was not being washed when I collected it, it was averagely clean inside but dirty outside and didn't have any parking sensors or other optional, it was a very basic model, which i didn't expect from the category I booked and what I am normally used when renting car of same category. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by RONALD - 07 May 2023
" always reliable "
" it just worked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALASTAIR - 26 April 2023
" Online ordering was good. Communication emails were good. "
" Car allocated did not ave air-conditioning Car allocated had several large scrapes and dents "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by ORAZIO - 26 April 2023
" best place where hire a car "
" tutto perfetto come sempre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCIO OSVALDO MARIA - 25 April 2023
" Overall it was good value for money. "
" The vehicle had a lot of scratches and dents. Even if there was a long list on the record sheet provided, after the initial inspection I have found 3 more damages not recorded. The experience at the drop-off in Napoli was very good, I found a very gentle girl and it only took few minutes to complete the check-out process. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ROME, IT - Reviewed by MATTHEW - 25 April 2023
" I called your company by phone from Italy upon encountering the problem with the credit card. I was informed by a surly, sarcastic and rude employee of yours that the liability was my own. There was not a shred of compassion for the circumstances or an admission that the situation of not being able to confirm a booking with the card that made the booking was absurd. I will never use your company again, am thoroughly dissatisfied and believe the least you can do is reimburse the difference between what we paid for a car we were unable to drive and the lesser model we had to use in the end. "
" We were informed at the desk that we needed to use a card that was "Platinum" and not the card we made our booking with. Since we did not possess a "Platinum" credit card we couldn't have the car we booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PAOLO - 06 April 2023
" I really like the team in the airport in roma Fiumicino, they are transparent and no so pushy or aggressive as many other gold car branches. "
" I really like the team in the airport in roma Fiumicino, they are transparent and no so pushy or aggressive as many other gold car branches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by STEPHEN - 03 April 2023
" Very annoyed, as I lost the vehicle for 2 days through no fault of my own "
" Hired car 21/3/23 to 31/3/23 . Condition of car was not good , many scratches and minor dints .I was not to bothered about this as I took pictures . But I should have taken more notice of the scratches and dints above the rear tyre . Tyres were not in great shape . On Saturday 25/3/23 approx 1pm I notice we had a flat rear tyre . I go in the boot to get the emergency repair kit and to my horror it was empty and already been used . Obviously the person who rented the car had already used it and failed to mention anything . ( surely before a new rental commenced this should have been checked ) I lost the use of the car Saturday and Sunday as there were no tyre garages open until Monday . I had the tyre repaired first thing Monday , I was thankful it only cast 10 euro as when I rang the office at Rome ciampino for advise I was told if I use the emergency breakdown it would cost me 200 euro . I also rang auto Europe who did give me some great advise . I did leave a letter of complaint at the rental desk , but I don't think they were interested and wanted to give me the letter back . Don't get me wrong the staff there were not unpleasant, it just seemed they were not that concerned . These emergency kits are designed to get you out of trouble and can last 50 to 100 miles , but is only designed to be temporary . This could have happened to a person with children in the car late at night . I hope they check the vehicle properly next time. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
ROME, IT - Reviewed by PAUL - 26 March 2023
" The Auto Europe experience is clear cut with good pricing and good communication which all help to make a good package "
" Courteous and efficient staff. No delay on pickup ot drop off. Car clean and in excellent condition but had been smoked in which the cleaning failed to mask. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DAVID - 25 March 2023
" As above-I'd like to rent from keyngo in June but they are not on your website; please advise thank you "
" Car was good and value too- unfortunately the previous rental had been by a smoker so the car stank during our whole 3 week rental, despite leaving windows and doors open whenever possible... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ROME, IT - Reviewed by ATTILIO - 25 March 2023
" ok "
" 5 Counters just 1 operator dealing with a long issue had to wait 20 minutes to check in, damage on the car not registered more waiting to amend condition report "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ROME, IT - Reviewed by GEOFFREY - 19 March 2023
" Good this time, can vary though! See Q3 comments. "
" Ok this time. Not so ok last time, the rep on drop off tried the key in the carlock and said lock was damaged probably due to attempted theft of vehicle. We were amazed he tried the key when the fob was working fine, we just felt he already knew the key would not fit the lock. Strange but he charged us approx euro 90 which we claimed back on our insurance plan, now we check the key fits the lock every time! Experience! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by LUCA - 16 March 2023
" No problems encountered. Excellent. Thank you. "
" Great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - 14 March 2023
" You guys were great when I contacted you but Sixt were a bit unsettling and pressuring "
" O the cars return we felt a bit like criminals even though we had done nothing wrong. It was never stated to us that everything was satisfactory we signed for the return not really knowing what we were signing for. Felt like they were determined to find damage "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
ROME, IT - Reviewed by PHILIP - 12 March 2023
" Abbiamo prenotato l'auto in anticipo tramite Auto Europe a un'ottima tariffa del 2023 (alta rispetto alle tariffe degli anni precedenti). Presentava danni di vario grado a quasi tutti i pannelli, i sedili anteriori erano macchiati e la spia di servizio era accesa fin dall'inizio. Aveva percorso 38000Km ed era chiaramente sulla strada per un'asta. È stato imbarazzante guidare, ma ci ha fatto superare i 10 giorni senza incidenti. Se Sicily By Car all'aeroporto di Ciampino noleggia regolarmente auto in quelle condizioni dovrebbero vergognarsi "
" Abbiamo prenotato l'auto in anticipo tramite Auto Europe a un'ottima tariffa del 2023 (alta rispetto alle tariffe degli anni precedenti). Presentava danni di vario grado a quasi tutti i pannelli, i sedili anteriori erano macchiati e la spia di servizio era accesa fin dall'inizio. Aveva percorso 38000Km ed era chiaramente sulla strada per un'asta. È stato imbarazzante guidare, ma ci ha fatto superare i 10 giorni senza incidenti. Se Sicily By Car all'aeroporto di Ciampino noleggia regolarmente auto in quelle condizioni dovrebbero vergognarsi "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by RONALD - 11 March 2023
" it was OK "
" no fuss, just good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DANIEL - 05 March 2023
" N/A "
" Desk staff did not react to my request to have a AutoCar PlayCard "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 04 March 2023
" Very smooth process throughout. "
" Very quick pick up and drop off. Always choose a mainstream hire company and never been disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUISA - 23 February 2023
" 0 "
" being a frequent customer i was disappointed that they could not upgrade my car in fact i think i was given a smaller car than what i had booked "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ROME, IT - Reviewed by JORDAN - 21 February 2023
" Fantastic "
" Absolutely fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PIERGIORGIO - 19 February 2023
" Positive experience "
" Positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 17 February 2023
" All worked well "
" Good friendly staff, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAUDIO - 30 January 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCIO OSVALDO MARIA - 25 January 2023
" Great value for money, especially in such a busy period like during Christmas holiday time. Very satisfied! "
" Very good experience. The staff at the counter was kind and asked me if I had preferences about the car brand. The car had some small scratches. I was told that they were not noticeable by the staff at pick up point. At drop off had no problem at all, was all done in 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by CLAUDIO - 25 January 2023
" Although the car was cheap to rend, at the counter they where very pushy to sell insurance. "
" Car very dirty inside, with a strong smell of cigarette smok. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ROME, IT - Reviewed by MATTEO - 30 December 2022
" N/a "
" Picked up a car with Sixt. During my rental the car signalled low oil, I couldn't use the car for nearly a day until a new car was brought to me. Oil in cars should be checked frequently!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 26 November 2022
" I told the sales person that tgere are damages to the car but they said, dont worry you are covered. When I returned the car I then received an email pointing out the damages. I do have photos of the damages therefore will report goldcar for fraud as the damages weren't carried out by me "
" I was pushed into taking out another insurance with goldcar as I was told that the insurance I took out with autoeurope wouldn't cover the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANDREW - 22 November 2022
" Always reliable and competitive prices. "
" I have used Sicily by Car many times and I have found them to be a reliable and efficient company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 15 November 2022
" I have been overcharged, I have emailed. Was told to fill in a form, which I did, and still haven't received a reply. "
" Didn't have the car I had booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by ANGELO - 07 November 2022
" The interior of the car could have been cleaner. Neither the date or time on the dashboard had been set correctly and I had to connect my phone to the car to do so. This proved a little difficult as the instructions in the car manual were in several languages but not English! Also the previous users phones had not been cleared from the system which was full. "
" The staff were friendly and helpful "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by CLAIRE - 06 November 2022
" Give Philippa a pay rise he was great! "
" Philippa at Rome Ciampino was a delight! So helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARIO - 30 October 2022
" As above. Pick up was good at Fiumicino but Drop off at Ciampino was so easy. "
" Really good experience this time around after being apprehensive due to a previous experience with Sicily by Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by LILLO - 28 October 2022
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAUDIO - 18 October 2022
" good, but the car was dirty especially the windows "
" good, but the car was dirty especially the windows "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by DAVID - 17 October 2022
" Good service, price and information "
" Very courteous staff, speedy check in and out. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by ATTILIO - 13 October 2022
" I use AutoEurope every time I need to rent a car, best value/service "
" 1 and half hour waiting at the counter to collect is unacceptable "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ROME, IT - Reviewed by ARIEL - 08 October 2022
" awful service. dirty car. "
" awful service. dirty car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by ANTHONY - 04 October 2022
" Very good. "
" Fabulous. Great value for money, very approachable staff. Quick transfers to & from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 04 October 2022
" Auto Europe very efficient, had to cancel and re-book because of change to holiday plans. Easy change to make and refund paid quickly in full. "
" Was hit with an unexpected further charge of £179.17 for insurance excess cover (damage only, not theft), almost doubling overall cost of car hire. I thought the package taken out with Auto Europe included this. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GUELFO - 30 September 2022
" Everything went to plan very good service, will you again, keep up the great job. Thank you again. "
" Staff were very helpful, the car was new very nice, very satisfied. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SHARON - 28 September 2022
" Would recommend Auto Europe, very helpful with changing my booking. Thank you. "
" I had to change my booking due to flight changes, was not looking forward to it but no problems, hassle free. Was very impressed overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KISHAN - 28 September 2022
" There has been a charge on my credit card £109.82 - i do not understand why this charge is on account "
" Terrible service , car was given to us dirty . Counter staff was annoyed that we were late - how ever it was not our fault as flight was delayed by 2 hours - being an airport pick - I thought they should assume we would be on a flight hence not contactable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ROME, IT - Reviewed by MICHELE - 25 September 2022
" Fantastic service "
" Great service . I m Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCIS - 21 September 2022
" I always use autoeurope excellent service "
" Dreadful experience with Interent-never again! My class of car not available so they gave me a lesser vehicle in disgusting condition and a take it or leave it attitude! Very dissappinted "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by KAREN - 21 September 2022
" excellent all round service "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 19 September 2022
" The car we ordered was not in the sixt. The replacement offered was smaller (but higher in their qualifications) offered to pay extra 500 euros for a bigger car. When trying to cancel the contract, they asked me to call back to Auto Europe. Auto Europe did not work on September 5 (Monday 10 am) even there was no duty officer. Service is disgusting! This was the last time I used autoeurope and sixt! I had to pay 500 euros and another blocked 500 euros. The car was delivered without problems. When I arrived home, I discovered that 1142 dollars were withdrawn from the visa! Sixt does not answer letters! "
" The car we ordered was not in the sixt. The replacement offered was smaller (but higher in their qualifications) offered to pay extra 500 euros for a bigger car. When trying to cancel the contract, they asked me to call back to Auto Europe. Auto Europe did not work on September 5 (Monday 10 am) even there was no duty officer. Service is disgusting! This was the last time I used autoeurope and sixt! I had to pay 500 euros and another blocked 500 euros. The car was delivered without problems. When I arrived home, I discovered that 1142 dollars were withdrawn from the visa! Sixt does not answer letters! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by AUDREY - 17 September 2022
" We had a great car, I had 2 young children the staff members were all great "
" They are busy so please account for possible wait for airport shuttle (we had to wait for a second one) but that is the only thing I have to say, everything else was fab "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HOLLY - 16 September 2022
" ... "
" They claimed I had damaged the key hole of the car which I had never used and didn't even know existed! The car was covered in scratches and dents when it was handed over to me. They wouldn't let me give the car back without providing €400 credit card guarantee for the key hole damage which they were going to investigate. I would NEVER use them again and have told everyone I know to avoid them. I'd suggest you take them off your list of companies you offer deals from here. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JAMES - 15 September 2022
" The car on collection seemed fine - a skoda scala. Unfortunately, the 12 V socket was not working so our satnav gave up after 5 minutes. The car then gave warning beeps and a steering wheel symbol every few minutes for the remainder of the holiday. On calling Goldcar a number of times I was advised I could return the car (400Km round trip) or wait until it breaks down and then call recovery. It did not breakdown but the imminent threat to do so spoiled our holiday. "
" The car on collection seemed fine - a skoda scala. Unfortunately, the 12 V socket was not working so our satnav gave up after 5 minutes. The car then gave warning beeps and a steering wheel symbol every few minutes for the remainder of the holiday. On calling Goldcar a number of times I was advised I could return the car (400Km round trip) or wait until it breaks down and then call recovery. It did not breakdown but the imminent threat to do so spoiled our holiday. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by FREDERICK - 13 September 2022
" Not convinced we got the best price. "
" It was straight forward generally though as with other rentals we had a problem find the drop off point and would very strongly recommend all providers to include a return Satnav address which would be so simple and save loads of hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEIL - 13 September 2022
" No problems at all "
" Very smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 10 September 2022
" See above. The main problem is not knowing how to get to the office. We were not the only confused people wandering around the airport "
" We had no idea how to get from the airport to the Centauro office. It took over an hour to figure it out and get there. There was no explanation in any of the initial documentation. Otherwise all was fine. The member of staff who dealt with us was a bit aggressive and unfriendly, but very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by MARTIN - 04 September 2022
" I have used AutoEurope many many times over the years and would recommend to everyone! And I have recommended to many people already. "
" Good location for car hire very near the airport terminal with a frequent shuttle bus (if needed as the hire location is not far at about 400 metres away!) fast and efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MICHAEL - 26 August 2022
" All good. Can't ask for more. "
" Really easy pickup. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 24 August 2022
" Booking with AutoEurop was good but the condition of the car was poor and after going back to get it clean was told on the phone there would be a discount but this was never applied nor offered again "
" A few issues with the car - it wasn't cleaned and had food and ants in it when we picked it up so had to return it to get it cleaned. There was extensive damage to it with dents, scratches and a missing rear passenger door handle. There was a service light on and the display indicating an overdue service (although it was in Dutch so i couldn't be sure) which when coupled with the damage made me a bit worried about driving up to Tuscany- however there was no alternative so I was advised it would be fine. At drop off when I started to raise the issues the staff emmener seemed disinterested and didn't seem to care so I felt there was no point continuing to explain. The booking was to have a full tank however only 2/8 of tank so I had to get diesel quite soon which was inconvenient - I then had to explain to drop off team that it didn't have a full tank on pick up (they seemed unaware of this) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ROME, IT - Reviewed by BARRY - 22 August 2022
" see above "
" Still waiting for repayment of cost of flat tyres I paid for . Customer Service not existent. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by JOHN - 20 August 2022
" No problems "
" Nice clean car. No problems with either pick-up or drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MASSIMO - 19 August 2022
" We booked the car via the Autoeurope website with the maximum insurance we could get. But at the counter we've been asked if we wanted to buy an extra insurance. I thought that we were already covered but the guy at the counter was categoric that THEIR insurance was far better. So we ended up paying about £110 extra, for a total of about extra £270 on the top of the already hefty rent. Feels a bit like a rip off to be honest. And they didn't want to help by installing the baby seat, we have to beg them to do it. "
" I booked the car a while in advance with the maximum insurance I could get from Auto "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 9
ROME, IT - Reviewed by MAURO - 14 August 2022
" Always professional "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IAIN - 12 August 2022
" All fine "
" Very pleased. Car a little underpowered and could've done with a quick intro to the vehicle when we picked it up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by WILLIAM - 03 August 2022
" Good vehicle. Totally different female members of staff. Liked they don't give a shxt about the customer. Horrible experience. Not a nice way to start your holiday "
" Rude female staff member at point of vehicles pickup. Refused to orientate me around the vehicle. I've been driving for 36 but this was my first hybrid car. Very unhelpful staff with property attitude adjustment training required. Horrible experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by RENATO - 02 August 2022
" The staff member from AE was very kind and helpful but I will never really know whether she passed the msg about the delayed flight on to Leasy's or not so... "
" Sorry but it was awful! The flight was delayed. We informed Auto Europe who assured us they would pass this on to Leasys but when we arrived the Leasy's desk was closed which meant we could not reach the hotel we had booked in Spoleto. We were stuck late at night with two young children in Rome with no car and nowhere to stay. The following day we returned to the rental office. The Leasy's staff member we dealt with was difficult, obstructive and plain rude at times insisting that he was not made aware of the delay and that he too had had the same experience as us when he was on holiday in the Uk at the hands of Hertz. This appeared to be the reason he was making things difficult for us, as a form of revenge on the UK!!!! Finally and very reluctantly we were offered a car (tho we had to pay for an upgrade we didn't want). Never again!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by PAT - 22 July 2022
" The counter staff at the pick up point while initially reluctant to process the booking was ultimately cooperative and convivial. It was slightly concerning that the poor condition of the vehicle hired included a small section of the dashboard area covered with brown parcel taping, presumably to prevent the particular piece from detaching. "
" Purchase order clearly stated the requirement for child seats. At the pick up point there appeared to be no knowledge of this. While one child seat was available at the pick up point, I was unable to collect the two booster seats requested. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ROME, IT - Reviewed by AIDAN - 21 July 2022
" There was no field for flight number in the autoeurope form. There should also be a warning before you book if the rental office closes close to the flight arrival time "
" The office was closed when we arrived. Hertz did not call us to check if we were coming. We had to check into a hotel and go back the next morning, at a cost of nearly €200 "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
ROME, IT - Reviewed by JONATHAN - 20 July 2022
" Good experience - documentation clear and the process was efficient "
" Overall the experience with Sixt was positive. Two issues encountered: the car was in a poor condition when received, with serious dents in both side doors, scuffs to front and rear bumpers etc (with the car having already covered >30k Kms) - I'm sure a consequence of the poor availability of cars at present, driven by the 'chip' availability issues; the car was received with no washer fluid - need for Sixt to enhance its' pre-hire checks. Other than that the experience was excellent - especially check-in and return processes which were efficient and the staff who were really helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by MARGARET - 18 July 2022
" Was disappointed as a fairly regular annual customer that when my flight was cancelled and I tried to book an extra day that I would have to cancel and totally rebook at way higher charges than I had booked for. "
" Really pleased, Locauto proved to be very friendly but very efficient. Small car I'd booked provided with no fuss and likewise on car rental return all smoothly handled. Thank you Locauto. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 16 July 2022
" I have been using Auto Europe for years. I had paid for Auto Europe additional insurance to cover any excess on CDW. However I am not sure that this would cover Budget's definition of how the cost of damage could be multiple. "
" Very slow check-in. If I have pre-booked the car, why does it take 20 mins to check my ID and take a credit card deposit? Also the counter said it would be Euro 1,500 "for each damage". I asked if this was "per incident" (i.e. hitting from corner could cause two damaged items - paintwork and the headlamp.) Counter staff confirmed that this would be "two damages". Fortunately, I had no incident during the car hire period. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by JESSICA - 14 July 2022
" I've used auto Europe before and been happy with the service. Unfortunately this is my worst experience and was also my most expensive! "
" Not a positive experience I'm afraid. Considering the price we paid the service and car were both awful. We had an old Clio, which had not been cleaned and only had half a tank of fuel (pictures taken). There was a big delay in collecting the car due to no staff being available in the garage which was not good in very hot Rome temperatures with a six month old baby. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ROME, IT - Reviewed by STEPHEN - 11 July 2022
" Always a good choice of providers, car options and prices including packages. "
" Good experience at pick up. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARK - 04 July 2022
" Excellent all round "
" I was a little nervous to use the company as if not heard of them but the whole experience was so easy. Collection was speedy, with no hard sell for extra insurance. The car was new and drove really well. Drop off was quick and simple. Overall it was an excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HAMID REZA - 03 July 2022
" Very good "
" Professionalism "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANDREW - 23 June 2022
" Signed off the car with no issues in Italy. Arrived in UK and charged almost 130 pounds the next day. Ripped off. "
" Charged almost 130 pounds for damage which was already on the car when i picked it up. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALCUIN - 23 June 2022
" Auroeurope's online site makes comparison of companies and rates easy. We've used them successfully for years. They are contactable and helpful if a problem arises. "
" Well staffed at the airport. Collection and return of vehicle extremely smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 21 June 2022
" Have just done so above "
" I had ordered a Citroen C3 or similar. What I got was a Clio. When I conveyed my concern that the car was not big enough for 4 people and their luggage the surly Europcar counter staff woman just kept on saying 'similar' and added: Do you want the car or Not? What an attitude especially as we had paid over £600 for a week thinking that the car would have been suitable for 4 people. Wont make that mistake again and I encourage you to ensure that we get something near the oft quoted 'similar' car instead of fobbing us off saying there was no other car available. It came pretty close to defrauding us and you were the agents for this. I think we should have a refund. As it was we all squeezed into the Clio and put up with it. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by CARLO - 21 June 2022
" Car hire Italy for 8 days cost me £750. Way too expensive "
" Very easy "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by DAVID - 19 June 2022
" See above "
" I was warned to return it full, but was unaware that the motorway went straight into the airport with no petrol station, so I have incurred a 35 euro penalty The car was badly scratched but that was acknowledged as previous damage after I emailed "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ROME, IT - Reviewed by ANTHONY - 15 June 2022
" Easy website to use. "
" I have emailed you under separate cover (14/06/22) explaining my total dissatisfaction with Goldcar and your response is awaited. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by FRANCESCO - 12 June 2022
" I have used Auto Europe many times and never had this issue beforehand. I Know that its not AE fault "
" Upon arrival at the desk, Enzo from Leasys said verbally that the car had two small scratches on drivers door. The paperwork also identified these 'two small scratches'. On inspection of the vehicle, both nearside doors had dents and scratches. ( not on original paperwork) I returned to the office and reported them. Enzo would not sign the paperwork to acknowledge the damage. He was so rude and even swore at me and my friend. I was prepared to leave the car and source a car at another desk/company. Daylight robbery. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JAMES - 12 June 2022
" Easy to collect and drop off "
" Easy collection and no added costs when purchased with all insurances "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICHOLAS - 08 June 2022
" We were very impressed with the quality of the people who greeted us at pick up and drop off and the quality of vehicle also, "
" Reception staff were very friendly and very helpful about the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMIE - 07 June 2022
" I do recommend auto Europe and am a regular user! "
" Efficient, friendly, quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAYESH R - 30 May 2022
" You really need to resolve 1) The insurance cover, needs to be simple and clear to us & the local agent . 2) Must have the "same" level car. 3) My family is a regular user of autoeurope "
" 1) Agent insisted I need extra Insurance so paid €100 2) Tried to give me a 2 door carbriolet car, totally not suitable for us 4 adults with luagage. 3) It just happen he had keys for the Audi A3 (one we booked) with him too. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 24 May 2022
" I always use Auto Europe and find the booking system easy to use and changes can be made up to 48 hours before rental. However, when I need an additional driver I use Costco as they always include the additional driver for free which can save a lot of money and Auto Europe can't compete. "
" We got into a stand off over a small scratch on the boot of the car, which I considered to be there on rental and they claimed they had to record as new. I am left not knowing whether they intend to deduct anything on my credit card. There was a problem communicating with agent, but then I don't speak Italian. It took an age to return the car and sort out the paperwork. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ROME, IT - Reviewed by GEORGE - 20 May 2022
" reasonable price "
" Nice little car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MICHAEL - 19 May 2022
" no "
" no "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GUELFO - 16 May 2022
" Hi I would recommend auto Europe to anyone. I've used you before many times. And I am very pleased with your service Thank you very much. Regards Guelfo "
" Hi The service was excellent and would recommend Sicily by car rental to anyone . Thank you very much "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANCA - 04 May 2022
" Beautiful and easy "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SARAH LYNNE - 02 May 2022
" Car hire is unjustifiably expensive this year, but Auto Europe's 48 hr free cancellation policy gave me the flexibility to get the best possible price. "
" Efficient, friendly and practical staff at pick-up and drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANDREW - 26 April 2022
" Auto Europe encouraged me to buy collision damage waiver at the web checkout. I took it (£50) but Europcar had no record of it and the voucher did not itemise it. So I had to buy it again at €140 from Europcar. I will be taking this up with the Auto Europe. Sharp practice I felt "
" As usual the car was not the one expected. Had 50,000km on the clock and lots of damage. But it did the job so hey-ho. But seemed like bad value really "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ROME, IT - Reviewed by PAUL - 23 April 2022
" car and drop off fine. Pick up very frustrating after a long journey to Rome and a long drive after pick up "
" 45 min wait at pick up due to slow moving queue "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by STEFANIA - 21 April 2022
" Overall good value for money and straightforward "
" Staff was very polite but not enough of them to deal with demand so we had to queue for 45mins "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HELEN - 19 April 2022
" The pick up was a dreadful experience - nobody available to talk to when satnav wasn't there or to talk us through the car workings. "
" Pick up was chaotic. Signed up at a desk, sketchily directed to a car park to pick up the car where there was nobody available to talk us through the car. Missing an ordered satnav and nobody to speak to about it. Left to our own devices which wasn't the service I wanted. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by ELENA - 17 April 2022
" I would rent a car with this enterprise again, no doubt. "
" Everything was perfect. No queue when we picked up the car, neither on the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DANIEL - 08 April 2022
" Happy to take initial payment by Amex, then in very small print not this isn't accepted locally. We ended up having to pay double again just to rent the car. Rip off "
" Signed off for our 100 euro deposit to be returned on Tuesday evening, with it being 48 hours maximum to be returned. It is now Friday afternoon and this money hasn't been returned to our account. Extremely disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by GERARDO - 07 April 2022
" Awful! "
" My flight was cancelled on the 31 March at 4am. I had to make alternative travel arrangements which meant I arrived in Rome at 14.15pm instead of 10.30am as planned. I tried calling Sicily by car at the number indicated on the voucher but nobody responded. I tried loggin and change the pick up time but couldn't login. Once arrived at the counter Sicily by car informed me my booking was cancelled and charged my 166 euro plus damage insurance. This is the last time I will use your services "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JOHN - 07 April 2022
" The opening hours should be longer "
" The office should open for longer hours "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 05 April 2022
" Very good. Would use again. "
" Although I hadn't read the small print and wasn't aware the rental pick up was outside the airport, the team picked us up.really quickly and dropped us off the same. The car was clean and a really nice vehicle. Everyone was friendly. I would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 27 March 2022
" All went as planned "
" Group booked was unavailable but I was happy with the car provided no "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LELIO - 25 March 2022
" Unfortunately the vehicle had suffered lots of dunnage by previous hires "
" Unfortunately the vehicle had suffered lots of dunnage by previous hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by RONALD - 25 March 2022
" Fiumicino is like a huge maze. All car hire firms suffer from the infrastucture, but Sicily by Car has been one of my favourite hire companies for a long time. Not picky and always good value for money. "
" No probs with car. Only complaint is size of Fiumicino and lack of seating for disabled and people who can't walk even short distances! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PHILIP - 21 March 2022
" AOK. "
" First class, but the DROP & GO didn't work but the counter staff soon sorted out the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by PIETRO - 20 March 2022
" Just a great company to deal with.Pietrof "
" All ways a first class service-friendly staff just a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONELLO - 17 March 2022
" Very easy to complete the whole process, great value for money and clearly explained throughout "
" From start to finish the process was easy and painless. The staff were fantastic and very helpful, nothing was too much trouble "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BARBARA - 09 March 2022
" I Always use auto Europe for car hire. Always a smooth process. "
" Very good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BENJAMIN - 23 February 2022
" I am now in the process of claiming the money back from you that Centauro charged me for the glass, it's in process at the moment and hopefully you can review it and refund the money. Thank you. "
" After a long journey it was nice to receive some great customer service. On return unfortunately the car window was smashed and my belongings stolen, when I took the car back the man was very helpful and sincere and rushed it all through for me to try and make my flight, unfortunately I didn't but I appreciated his hard work. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CALUM - 21 February 2022
" Could not fault it. "
" Polite and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GODFREY - 20 February 2022
" Good customer service, easy and prompt service. "
" Good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by GIOVANNI LOMBARDO - 16 February 2022
" it was fine "
" it was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 10 February 2022
" Easy to find what I wanted, got what I expected at a good price. I'm very happy; will use the company again. "
" All very straightforward. Car was clean and disinfected, of the size we wanted. Drop off was easy, a quick check of the car and signed off. Very happy with the price too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VITTORIO - 02 February 2022
" Everything went smoothly, excellent value for money. "
" Very professional front desk staff, not pushy to sell additional services, swift check-in and thorough car inspection process, I appreciate they offer a key box for out-of-hours drop-ins. The car was in good conditions, I only have to report two minor issues: 1. Screenwash empty - is it normal with car rental companies? For my last 4 or 5 rentals with different companies (never with Leasys) it seems to be the rule! 2. Rear right door (passenger side) does not open from the inside, I did not check if the child lock was engaged, which could be the case. If it's not the case, it should be fixed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by LUCIO OSVALDO MARIA - 17 January 2022
" Very good value for money "
" I was a bit worried before booking with Leasys as I have seen quite few bad reviews. Everything went well for me, from pick-up to drop off. The car was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CALUM - 17 January 2022
" Easy to deal with, I've never had a problem, AutoEurope usually offer a better deal than going direct. "
" Only a short wait to be served, the staff were efficient and polite, car was great. I've booked Sicily By Car again for my next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 07 January 2022
" Auto Europe provide a very useful comparison between hire suppliers and on this occasion were very helpful when negotiating a change of vehicle pick up time with the car rental company. "
" From ratings above, you will see that was an overall good experience. Nothing more I can add. Regards, Peter "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GAVIN - 06 January 2022
" good pricing and policiues "
" fairly easy rental "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICOLA - 27 December 2021
" Excellent staff at desk and garage. I was given a newish Volkswagen golf car with a missing top of mirror cover on drivers side. You could see the internal content of the mirror with exposed wiring. I was very worried especially when it was raining that water accumulating would give electrical problems. It also looked awful. "
" excellent staff at desk and garage. I was given a Volkswagen golf car with a missing top of mirror cover on drivers side. It looked awful. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by MICHAEL - 20 December 2021
" All worked well as per usual "
" All very good - however I was not able to complete my details online before arrival despite email inviting me to do so. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by BARRY - 04 December 2021
" Disappointing "
" Car was not full of fuel, as it should have been when I collected it. Then when I was returning the car they questioned why I wasn't leaving it back with a full tank. When choosing a car and deciding between a Fiat 500 or similar and a Fiat Panda or similar, I decided to spend a little extra and opt for the Fiat Panda or similar as I wanted a slightly larger car. What I got was a Mitsubishi Space Star, which in my opinion is a lesser vehicle than a Panda or 500. I suspect had I opted for a 500 I still would've ended up with the Mitsubishi but just paid less for it. It's hard to imagine an even more basic car they could have provided. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ROME, IT - Reviewed by RICCARDO - 01 December 2021
" All went very well and smoothly. "
" All went smoothly. No queues or unexpected things. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 16 November 2021
" Got car that i asked and good advice on extra insurance "
" Friendly good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARGARET - 15 November 2021
" I've used Auto Europe for many years now and have always been impressed with your service. I hope you will pass on my complaints to Centauro as I feel they we so rude and unhelpful. "
" Small compact car reserved (Fiat 500 or similar) provided with VW T Roc which proved way too big for my needs in all senses, I could barely reach the boot to close it. Explained the condominium garage where I go is extremely restricted and indeed this car was bigger than the space provided. It's dangerous in my opinion to provide a car so much bigger than that requested. Trying to discuss situation with staff at Centauro Rome FCO was impossible - they gave absolutely no help at all to the point of being downright rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ROME, IT - Reviewed by RAYMOND - 15 November 2021
" Nothing further to add "
" Very happy with the service - as someone who regularly hires cars in Italy, I was pleased to see no pressure to pay for extra insurance. And the checkin-checkout process was very quick - with very friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by UGO - 09 November 2021
" Excellent "
" Compared to previous experience in September with Budget(Kefalonia)this was a dream. Just what I expect from car rental process. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAUL - 09 November 2021
" As per above statement. "
" Good service and pick up. Staff had missed 1 small hit of damage which pointed out to them. Windows inside were very smeared and need doing again. Windscreen wiper blade on drivers side was damaged making driving difficult in the rain. Needs replacing. Nice upgrade though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MASSIMO - 06 November 2021
" On returning the car guy was immediately available so no issues "
" Great location albeit couldn't use shuttle bus as probably not doing too many runs. Car was great. Staff were great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 05 November 2021
" Very good. "
" Excellent service, as on previous occasions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 04 November 2021
" Always use autoeurope. Good value and good service. Returned car to a different Rome airport and was not charged extra - good customer service. "
" Really quick collection of the car - fastest ever - did it in about 10 minutes and ready to drive away. Everything digital so no papers to lose or worry about. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by CRAIG - 31 October 2021
" Great price and service! "
" Employee stated there were 2 scratches on the hubcap. We did not hit anything. We knew before that this was a scam that all the rental companies pull and took out the insurance for the reimbursable deductible. But it is still disappointing and disgusting that they rip off the insurance company in this way. meanwhile we found trash from a prior rental in the car. Guess they were not concerned with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by IAIN - 21 October 2021
" Overall excellent "
" Not the easiest car rental office to find at Fiumicino airport and slightly taken aback by £30 charge for hire of cheap sat nav. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MASSIMO - 19 October 2021
" Rent with them you wont get disappointed "
" Very good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 14 October 2021
" By providing a competitive rate, it seemed the car hire company were disgruntled when I said I did not need their comprehensive insurance. I have an annual excess policy. They said they did not have a car in my group so where going to upgrade me. An excuse to palm me off with the oldest and most damaged car in the fleet. (I looked at the other cars in the garage, all where new and pristeen) Disgraceful.... "
" Given the oldest car in the fleet. 90000 + km. Damage all over. Drivers wiper blade was completely worn to the extent is was illegal and failed to clear any water. Nobody answered the telephone to report the matter. Had to seek out a car parts shop and purchase and fit a new blade. Reception staff refunded the money out if their own funds after a phone call to management. Dangerous and illegal car... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by DAVID - 08 October 2021
" No issues with Auto Europe. have used you many times before. "
" We have used SIXT before who are always professional, speedy and have vehicles which are in good condition. the only negative this time was that the vehicle offered was an automatic and we had booked a manual. When we tried to change the car to a manual we were informed that all cars were automatic. This would put us off using SIXT in the future. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCIS - 04 October 2021
" Slow. "
" As always in Italy, the take over process is slow and cumbersome. It does not need to be. I sometimes wonder if the office staff understand the word 'customer'. It is a perennial issue. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTHONY - 02 October 2021
" My go to company for car rental. Their support line connected me twice directly to the rental company in Italy. "
" I did not receive an email confirmation that the details supplied such as drivers licence were OK until the day before travel and no QR code. Key dispensing machine at collection did not work and it took us over 30 minutes to get the car. Apparently a common problem. Company used to have an appalling reputation and I was hoping for a new start. Included zero excess cover which is vital with Goldcar. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by RICHARD - 29 September 2021
" Car had a few scratches on arrival but we photographed them before leaving . In any case, we had full insurance CDW etc. Staff helpful and friendly. Will use again. "
" Staff members on arrival and departure were excellent. Staff gentleman on arrival at Fiumicino was especially helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by GIOVANNI - 27 September 2021
" Great service at the counter and return team at FCO. Will use again "
" Great service at the counter and return team at FCO. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCIO OSVALDO MARIA - 26 September 2021
" Found a good deal that would suit my needs "
" As with many rental companies in Italy, at the counter the staff asked me to sign the contract on a small electronic screen without explaining all the T&Cs. I had to ask several questions to make sure I was not charged for something I did not request. I am tired of this common practice of asking to sign something you are not able to see at the counter. I have already been charged once for something I did not request and only figured it out after the rental period. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by SANDRA - 25 September 2021
" No problem with the booking. Good rate, excellent car condition and really smooth rent. "
" It was a lovely experience. The car was ready for me to collect and the staff was extremely friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIADA - 21 September 2021
" You should align with the companies you cooperate with and be more transparent. "
" This was the most atrocious experience I had in ages. It took me 2 hours to collect the car and a lot of frustration. There was no one at the Maggiore desk and we were redirected to Avis. The woman at Avis was dealing with at least 3 different rental companies and was rather rude when it was my turn. She asked me for my number so Maggiore could call me. Which they did 10 mins later. I had to sign a contract with them but they did not have a printer so I had to use data for it. Also I had to pay extra charges which were not mentioned anywhere. Last but not least I was assigned a car which was in a cheaper category (for AutoEurope but apparently not for Maggiore) so I ended up paying more for less. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by DAVID - 10 September 2021
" Overcharged for no apparent reason. "
" We have a pending query about an overcharge that you are looking into. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - 02 September 2021
" As usual the best car hire site "
" First time with Leasy qnd they were fantastic at Rome Airport. Will use again "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARCO - 24 August 2021
" Having been in touch a number of times have always found the service extremely good. At the moment we are in the hands of Alexandre from UK Customer Service Department, who is looking into this crazy overcharge by Avis / Budget. "
" Unfortunately - right from the word go we were pushed by the counter staff to take additional insurance, which i did and upgrade the car - after a long trip with family we just agreed, the car was new and very good condition. However on returning the car we were told that 2 of the rims had been slightly scratched but not to worry as we had taken out insurance - i asked the Avis person if that meant that the amount was as per signed contract he said yes and all was good. we have now been overcharged by over £1000. GBP Auto Europe are looking into this but I am extremely disappointed and upset by Avis /Budget in Italy. I would have expected far better from such a reputable brand. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by MASSIMILIANO - 19 August 2021
" No customer service at all "
" Everything was very bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by VITTORIO - 15 August 2021
" Need to reduce local insurance premiums "
" Courteous service, ..but vehicle was not completely clean externally when collected. The extra daily local insurance premium to waive all damage and theft risk excess was nearly the same as the original hire cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by GIOVANNI - 04 August 2021
" Satisfied by the service Very unsatisfied about the extortionate pricing of Summer 2021 "
" Professional, efficient and professional staff on both counter on pick up and rental return team. 5 star "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARGARET - 26 July 2021
" Also pleased with service from Auto Europe. Have used you for many years now and hopefully will be able to continue to do so! "
" Usually hire via Auto Europe from on airport supplier but this time due to costs booked Centauro. Very pleased with their service. They could not have been more kind and helpful, their service was excellent and I will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TY - 19 July 2021
" 3 big problems: 1. Drop off in Venice problematic (see #3 above) 2. Leasys charged $951 on my credit card even though I paid in full through Auto Europe. I am disputing that charge with my credit card company 3. Leasys is trying to claim damages in the interior of the car. They sent me pictures which I can forward to you on request. It's just some minor stains on the interior door handle which should wipe off easily. It isn't damaged. It's almost comical that they are trying to claim damages for it. All of my issues were with Leasys. Your company was perfectly fine. Unfortunately, my experience was negatively affected by the events as described above. "
" Pickup at Rome was relatively smooth. Long wait at counter, but process itself was fine. Car functioned well except the tire pressure alarm went off twice. I stopped at a gas station to make sure pressures were ok so it was just a minor annoyance. The big problem was the drop off in Venice. Nobody was at the Leasys office there so I had to find a parking lot attendant (not a Leasys employee) to explain where to park the car and where the drop box for the keys were. It would be nice for Leasys to provide more detailed information about the drop off procedure, especially if they are going to leave their offices unmanned during business hours. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by RUPERT - 24 June 2021
" G "
" They are trying to change me for damage to the vehicle that was already done before we took the car. We have proved this as we took pictures before we took the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by PHILIP - 05 June 2021
" it as aproblem when i returned the car on sunday as the office didnt open untill 09:00 "
" the sevice was good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ROME, IT - Reviewed by JONATHAN - 03 June 2021
" I am a long-standing and regular user of Autoeurope but will be looking elsewhere to rent vehicles from now on unless a refund is provided. "
" Was not informed in advance of requirement for international driving permit. Whilst refund was offered by Europcar, this was not passed on to me by Autoeurope. There is no legal requirement in Italy for an IDP and the clause relied upon in the voucher to deny a refund is ambiguous. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by NICOLA - 03 March 2021
" Online booking smooth and staff helpful when prompted "
" Impossible to speak with staff over the phone. Tried several times for over a week without success. Desk at FCO is closed and check in happens on the phone via Avis. Even thought the process is smooth, it has been distressig not being able to communicate with the office "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PIETRO - 12 December 2020
" When booking the car it would be helpful for your website to prompt customers to remember their driving licence. The sales assistant at. Sicily Cars said that this is a common occurrence. I forgot my licence because it was a quick rush to get over to Italy to be by my relative's bedside before they passed away. It would have been a nice gesture for Autoeurope to have taken an administrative fee for processing the order and returning the remainder me. This would help you stand out from the crowd and build a relationship with repeat customers. "
" I flew to Rome because my family member was seriously ill in hospital and I was his his guardian. In the panic and disruption of coming over I forgot my driving licence which I have never done before. I understand that there is a clause in the contract that does not offer a full refund if this occurs. I had a photograph of my driving licence but this was not enough. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by VITTORIO - 09 December 2020
" Nothing to report. "
" I did not score 10 to drop-off because there was only one person acting as both clerk and shuttle driver. I was lucky he was in the office when I turned up, otherwise I should have had to wait for him to get back from the airport, potentially up to 15 minutes, with the office locked and no notice on the door. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by IVAN - 29 November 2020
" Very nice "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PATRICIA - 18 November 2020
" See above "
" See above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KIRSTY - 29 October 2020
" Traumatic and upsetting "
" It was awful. Due to Covid testing picked up at 5pm instead of 1pm. They had given car to someone else and charged me an additional €170 for another car plus €30+ for his time (even though within opening hours of my booking. Tried phoning auto Europe and put on hold 3 times until my addition phone credit of £40 ran out. Now see they have taken off another €164 and do t know why. Car was full with no damage. Car already damaged and I took pictures of this at pick up. Feel I have been scammed and taken advantage of. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by GARRY - 20 October 2020
" Overall very good and would book again. "
" Only issue was the fuel indicator was broken which we were not made aware of, but not a problem when returning. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 04 October 2020
" Areas in the control of Auto Europe were brilliant. Budget were extremely inefficient in collecting required data to effect the rental. Over 1 hour to collect a prebooked car is not really acceptable even with the COVID changes. If Budget say 5 minutes it should be about that length of time and certainly not more than 1 hour which was what happened. Extremely frustratng experience with Budget at Rome Airport. "
" I understand the current COVID situation means things are different but Budget were very inefficient. The checkin desk was fine; they said a staff member would call me in 5 minutes to take licence and CC details and to go to the pickup point. After 25 minutes no call. Another Budget staff member contacted the 'phone operator' and again said 5 minutes. Eventually after almost a total of 45 minutes I was contacted. Then they had to print the contract but there was no computer or printer at the pickup point so had to go to the return car desk to get the contract. Total time from arrival to getting the keys and leaving the car park was 1 hour 11 minutes!! There were only a total of 3 people at the pickup cabin in this time period. So this was gross inefficiency by the Budget 'working from home - on the telephone' as there was not a high volume of customers to warrant such a long time period to simply collect a 'pre-booked rental'. Biggest issue is dn not promise ' contact in 5 minutes' if it is going to take 45 minutes or more!! "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by A - 29 September 2020
" Quick, easy, paid upfront. Very useful and clear communication via email before, during and after hire. Good to be able to amend the booking too. "
" Helpful staff at the counter. Quick pick-up and drop-off procedure. The vehicle was quite badly damaged by previous users, which was a little disappointing. Would have been nice to have some choice in the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by ROY - 25 September 2020
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SILVIO - 19 September 2020
" Disgustingly poor customer service. You left me stranded in a foreign country with no vehicle, your reduced opening hours meant that there was nobody available to resolve my problem on the day and the nett result is that I am out of pocket by £366. I will be pursuing the matter through the legal system "
" No car available but still got charged for the full rental and now in a dispute with Autoeurope which will result in legal action so obviously not happy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by RICHARD - 17 September 2020
" Faultless "
" Polite and efficient. Larger vehicle than booked, at no extra charge. Helpful and friendly staff on pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 16 September 2020
" It's all written above "
" We booked a convertible car to drive around Italy for a week and when we went to collect our car we were told that we would have to make do with a hard top car or we could cancel our booking and have a refund. When you book a convertible it is a it of a let down to end up with anything else. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by IAIN - 07 September 2020
" Great car and good service "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PHILIP - 05 September 2020
" Everything worked extremely efficiently throughout the whole process. "
" Everything worked extremely efficiently throughout the whole process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PATRICK - 03 September 2020
" See above. Will never use Avis or Auto Europe again. My experience could not have been any worse. "
" Could not have been worse. In short: - spent an hour standing in the queue waiting to be seen. - when I finally got to the front they told me the convertible I specifically booked (and paid extra for) was not available and that I had to take the only car they had available. No refund or compensation, no options for resolving their mistake, they just couldn't care less. - I called Auto Europe for help, they were totally uninterested in getting me any sort of refund for ending up with a worse car that I didn't want. Guy on the phone was pretty rude. - I returned the car a week later, fully fuelled, but a day or two later Avis charged me over £100. When I rang them they said it was because the car had no fuel in it. Outright lie. I'm now in the middle of some admin-heavy complaints procedure. I wouldn't use Avis or Auto Europe again. I've been using Auto Europe for years but will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by LYDIA - 01 September 2020
" I'm afraid that I was deeply disappointed by the whole experience for the reasons stated above. "
" We feel extremely disappointed and frankly cheated by Dollar, who took every opportunity to add spurious costs onto our booking. The first problem was that I was automatically registered as the driver just because I had made the booking - although I had never stated that I would be the driver, and indeed, have never driven an automatic car. But I was not allowed to put my husband on as the driver instead, so we had to add him as the additional driver at a substantial extra daily cost. Then, although we filled up before returning the car, the indicator was just off the full, so we were charged not only 30 euros penalty - apparently the cost of taking the car to a petrol station, which I was happy to accept - but also the extra cost of a whole fuel tank, at 70 euros, which is frankly dishonest when about 5 euros more fuel was all that would have been needed. As a result, what looked like a good value rental turned out to be outrageously expensive. We will not only never use Dollar again but we will also make sure that others are aware of our experience. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ROME, IT - Reviewed by PETER - 26 August 2020
" If your flights times change and you need to change collection and drop off times be aware that the "free" alteration service that is advertised simply means that Auto Europe won't charge you for the change. What happens is that they essential cancel your current booking and re-book with the new conditions. If prices have changed dramatically that could cost you a lot, on the other hand it could be a lot cheaper if prices drop. "
" Arrived late at Fiumicino Airport and the Avis reception included the joy of being left alone in a multi-storey car park, at night, without a car and being ignored by the only member of staff around. The car had a windscreen that was filthy on the inside (Extra cleansing due to the Covid 19 pandemic? I don't think so.), two of the rear seat belts couldn't be used and the front tyres looked like they were on the legal wear limit. In summary definitely not my best hire car collection experience. By contrast the drop of was very well handled. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ROME, IT - Reviewed by MIGUEL - 24 August 2020
" Booking with you guys was very easy, what I would suggest is to get a better agreement with the rental companies they are very pushy regarding insurances and they always make a bad comments about yours, I personally think there is room for improvement here "
" I know we are living stranger times during coronavirus but I never receive an email informing to go directly to the parking, then when I got to the parking they told me to go back to the office for my booking, I felt very stupid going back and forth. Then I stayed in the parking and they told me even though I have a booking reservation I need to wait for a phone call to finalize my booking (very odd) then after I complained the service desk did it there. The other thing is why do they try to sell an insurance when I got one ( visible from the booking I did) also they said that your insurance was not good... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by GRAHAM - 20 August 2020
" Very good car and easy pick up and drop off "
" Very good service- friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MONICA - 19 August 2020
" Very pleased. I wish I booked a slightly bigger car as when i was offered a Panda i tried to get a bigger car but there was none available at the time. "
" All the staff at Locauto/Fiumicino airport is polite, efficient, very helpful and not pushy to force you into buying additional insurance coverage unlike some of other rental car operators such as goldcar as an example which i have stopped using as they were extremely aggressive/rude when trying to convince me to take additional insurance coverage that I did not need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEPHEN - 23 July 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TOM - 30 May 2020
" As explained above still waiting for confirmation of drop off it's now 10 days "
" When the vehicle was dropped off at Pescara Airport there was no one there so I put the keys in the box at the office I'm awaiting confirmation of drop off and return of deposit confirmation can you please see to this immediately "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 22 April 2020
" See above "
" Hi I have used Centauro many times and have ways been impressed. This occasion unfortunately I had to cancel but I was given a swift full refund. Many thanks will definitely use Centauro next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEIL - 18 March 2020
" As item 3, Autoeuropa site I find great but always the same when you get to the individual rental companies "
" Wanted me to have a car no full of fuel, I protested. Why do they all try and sell you full cover when I have already bought it through autoerope, very annoying "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIANLUCA - 07 March 2020
" Good experience with search and results. "
" Good value for money and customer service. However the vehicle's conditions were very poor, in terms of cleanliness, wear and tear and general readiness. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ROME, IT - Reviewed by GERARDO - 03 March 2020
" See above. "
" When I booked through Autoeurope, I was told I would get a BMW Series1 Automatic or similar. When I got there the "Similiar" was a Toyota Yaris 1000cc Automatic with 28,000 km on the clock and so many dents and scratches that it would have been nonsensical to mark them down. I managed to get at extra cost a SUV Mercedes, but I was told that an Automatic is an Automatic and the BMW is a picture only. I wont be using Autoeurope or Budget again. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ROME, IT - Reviewed by ENZO - 27 February 2020
" ive used auto europe quite a few times and found them to be very competitively priced "
" i have rented from sicily by car a few times now and ive found them to be very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by DAVID - 06 February 2020
" See above. "
" Easy process have used yourselves many time and will carry on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ENRICO - 08 January 2020
" A very positive experience. I was very pleased with the overall rental service, the car, the courtesy and professionality "
" Everything went very smoothly and I was treated with courtesy and respect "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALFONSO - 08 January 2020
" Easy booking rental. "
" Our 16-day rental at Rome Fiumicino airport coincided with the Christmas period. We had an accident on the second day of rental and it was not possible to contact anyone because everyone was on holiday until January 6th. The whole rental was an extremely bad experience. The first big problem was the pick up of the car: the information office at the airport did not know the company. We then contacted the telephone number indicated on our voucher and found that it was the AVIS / BUDGET group call center. They were not aware of the SMILERENT company and above of all they did not have any reservation matching our voucher number. After several attempts, following the poor indications of the voucher, we managed to reach the SmileRent parking area to pickup the car. None was there and everithing was managed by a badly app: time for the operation 2 hours. Drop off the car even worst of pickup, it was extremely difficult. First of all because it took about 2 hours to find the parking. The navigator did not find the address. and the app did not show any map. Secondly because the app was not working and we couldn't close the rental: time for the operation 3 and a half hours! Luckily we were 5 hours early on our flight schedule. if not, we would have missed our flight. In conclusion, we strongly recommend avoiding SMILERENT company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 03 January 2020
" Staff was professional and polite. The vehicle was not very clean with a lot of existing damage to the bodywork. "
" Staff was professional and polite. The vehicle was not very clean with a lot of existing damage to the bodywork. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by LUCA - 29 December 2019
" Great service "
" Good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DESPOINA - 28 December 2019
" Overall good experience "
" Large queue at the pick up counter and few employees to deal with the demand "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 23 December 2019
" Always happy with the service from Auto Europe. I can book in advance secure in the knowledge that if I can find it cheaper I can cancel and re book at a lower rate. Occasionally let down by the provider (e.g. Locauto), but that is beyond Auto Europe's control. Easier to navigate and see who you're hiring from than other providers. "
" I often use Firefly and am usually inpressed by the value for money and service that makes me re use them. On this occasion the the car was a bit below par with the rear wiper blade missing the rubber and numerous tiny dents. However it was still a positive experience and I will use Firefly again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARK - 19 December 2019
" Easy check in, easy check out, great price. Thank you "
" Had bad experience in the past so was worried about this booking but it went very well, great service, nice car, easy check in and check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONY - 18 December 2019
" Ive used auto europe a few times and am happy with the service However, i am very disappointed to find i have had £84.93 taken from my account .Could you tell me what this was for? the car was returned in the same condition with a full tank of fuel as agreed Thanks "
" very courteous staff and a nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 12 December 2019
" Didn't even get a car they wanted €400 on top. All that money and no car. Pathetic. As much competence as Corbyn and Abbott "
" Didn't even get a car they wanted €400 on top. All that money and no car. Pathetic. As much competence as Corbyn and Abbott "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by GEORGE - 07 December 2019
" Car not in good condition. Never been charged for snow chains before "
" Computers down and staff struggled ChargingE35 for one week hire of snow chains is not acceptable "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by PAOLO - 07 December 2019
" at the collection no one on the desk, coffee breaks are ok taken in turn guys, the desk should be always covered; a bit unacceptable 40 minutes to take paperwork and 15 mins to get your keys... "
" realistically the clerks should be aware of the queue and perhaps managed better, you re concentrate to much on the insurance and not provide information on where to get back the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PETER - 03 December 2019
" With AutoEurope absolutely no problem. All worked as advertised "
" Everything was fine but the car had two major dents which had not been identified by Budget and if I had not undertaken a good visual inspection of the car before I left the parking area I would have been charged for this damage on return. Budget were very good in accepting this damage was previous and recorded the fact on the checkout inspection document after I highlighted it them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by DAVID - 30 November 2019
" Have been using Auto Europe for 10 years now and have generally had good service from rental companies, first time to book Smile Rent, very cheap no frills service, watch out for the cleaning charge. "
" Overall good experience, cheap price and no frills pick up and return, however was disappointed to be charged €21.59 cleaning fee when I returned the car in a clean condition. Lack of English speaking staff maybe an issue with this, I understood when I picked up that returning the car in a fairly clean condition would not incur charges, not that charges would be made whatever the condition of the car, which seems to have been the case... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVE - 28 November 2019
" As above "
" The worst condition hire car I have ever rented . Every single panel dented or scratched. Inside the seats were stained and filthy "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ROME, IT - Reviewed by RAYMOND - 27 November 2019
" As explained, I can find no policy on the position when you arrive late for a pick-up time and can only believe the upgrade was to secure more fees. "
" I was very disappointed as I arrived late to desk and was told my booking had been cancelled and so I could only secure a car if I took a more expensive upgrade, which was only car available. Despite the fact that the car park was full. I would have also thought that if I was late, it was me who was being inconvenienced by having less hire time? I would be keen to hear your thoughts on this? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DIONISIO - 26 November 2019
" Very good "
" I love thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DOUGLAS - 21 November 2019
" Opaque, tricky pricing. Bait and switch tactics. Up-selling nonsense. I hated everything about this experience. "
" I hated the experience. I felt tricked and lied to. The car we booked wasn't available and nothing similar was either. No big deal. But the opaque, deceptive pricing, the extras, the fuel advice were all infuriating. I now hate Avis, even though the counter staff tried hard and did their best. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by PATRICK - 20 November 2019
" Autoeurope is my Go-to car rental company "
" pick up was v friendly and efficent. drop off - difficulty in finding correct building - 2 to 3 different blocks for car rental and undue length taken with inspecting the car and concern over a tire pressure guage warning light which came on shortly after e picked the car up . setting up car instructions in English would have been useful as manual in Italian only "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by ENRICO - 18 November 2019
" my xperience when it was thrifty was good. and very reasonable. booked with them regularly. i wish car hire companies show their subsidiaries purchases of other car hire. "
" its herts ? staff under pressure from clients returning complaining because of tired cars, expensive full cover. 90 minutes wait two staff on.8 clients waiting "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by RON - 18 November 2019
" I always use Auto Europe but do check alternatives and Auto Europe always win. They tell you which supplier and where the cars are to enable you to make an informed choice and avoid bad renters like Goldcar and Locauto "
" All went well till drop off when heavens opened and was caught in torrential downpour. Had choice of miss plane or get very wet. Car was OK, staff were Ok, they just need to find a way of stopping the rain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by DAVID - 16 November 2019
" Extortionate "
" I got lost by the airport so ended up using a little bit of the petrol I had put in. I got charged £43 as the tank was a few litres under full. It was the equivalent to no more than £5 or £10 petrol. I rent out a property in Italy and I always recommend you to the people staying in my property. I will never recommend you to anyone again nor will I ever use you again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARTIN - 14 November 2019
" Great service and car "
" Great service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICCARDO - 13 November 2019
" Hertz is a guarantee of no surprises, I just love how correct they are. "
" Hertz is a guarantee of no surprises, I just love how correct they are. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by ITAY - 10 November 2019
" nothing major to add "
" the airport staff were slow and made us wait, without even explaining what was going on. no seats, no office. just standing in the parking lot. The car company didn't provide enough adBlue to the car (it's a type of additive to deisel enginges required by law. If it's finished the car won't start). We had to spend several hours and a lot of energy to locate someone who can provide this stuff, which in rural areas is near impossible. They didn't even expalin about this stuff when we got the car. We had to figure it out ourselves. The car also had no window cleaning fluid. none at all. The company never ever answer the phone or email in almost any office (airport or rome). They told us that we can extend our rent by a few days and to send an email becuase they don't answer the phone, but then they didn't answer the email also at all (we found a local branch eventually). The car otherwise was in a good condition, clean. They are very cheap compared to other companies. But it comes with a price. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by KEL - 07 November 2019
" Very good experience "
" Good experience "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by STEVEN - 03 November 2019
" Auto Europe fine, Budget are rip off merchants, I won't use them again! "
" Price of collision damage waiver insurance and other extras was ridiculous, ended up being more than the cost of the rental "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIVIAN - 03 November 2019
" The car was fine but dirty and no window wash fluid. And hard to drop off "
" The drop off location was not the address given and Florence is full of one way streets very confusing "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by MATTHEW - 25 October 2019
" Great prices "
" Took us 2 hours to pick up the car due to the length of the queue / extremely slow staff. Staff were also rude and unhelpful. Car itself was great, as was the price. Just very poor customer service at the pick up (Rome Termini). "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by DUSTIN - 23 October 2019
" Auto Europe helped me find the best value for a rental for any online resource I searched. It was easy to book and all of the included and excluded items were clearly detailed. "
" Had a great experience from ease of booking, to check-out, helpfulness of customer service staff, quality of car and ease of check-in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VITTORIO - 23 October 2019
" Very smooth throughout. "
" When I arrived there was only one person at the counter, so the queue was a bit long. Afterwards a second member of staff arrived and things improved. Staff was professional and quick. The vehicle I was given (VW Golf) was a higher category than booked, but with a lot of damages, scratches and dents. In these conditions it is difficult to work out which defects have been already reported by the rental company, which have been missed and which are fresh at drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by MARCUS - 20 October 2019
" No issues to report "
" Very slow service at pickup; car in poor condition - damage on all corners and on both sides. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ROME, IT - Reviewed by ROBERTO - 19 October 2019
" very easy to book ... reliable! "
" not good!!! ..... they always try to sell their own Insurance and scare you about consequences of not taking it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DANIEL - 18 October 2019
" See above "
" The staff offered me an upgrade on my car for an extra amount ... special offer they said. They did not specify that it was a daily charge. I did not realize until I saw the total to be paid. The car was very nice but feel I was somewhat taken advantage of. The staff was quite pushy. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by PETER - 17 October 2019
" No comment "
" The wait at the counter was about 1 hour to pick-up the car. The process at the counter was overly complicated with the fact that we had Pre-booked making no difference. The counter staff were more interested in selling insurance and re-fuelling services. We had previously used Sicily by Car and it was much smoother. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by JOHN - 17 October 2019
" Generally ok "
" Generally OK, only complaint that car was not fully ready and had to wait while it was prepared "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by DAVID - 16 October 2019
" This experience has left us doubting that we would use a 'third party' to arrange car hire. Avis staff were too ready to tell us we were not properly covered because they did not sell us cover. "
" Girl who dealt with us when picking up the car was very inexperienced and did not understand the system of booking via auto Europe. She kept insisting that we were not insured and tried to sell us additional cover. The cost of adding a second driver was massively expensive - almost as much as the hire of the car ! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by IDO - 16 October 2019
" As we arrived, the lady in the counter saw our luggage and told us we won't have enough space for it. Even though we told her it will be ok she said the only car she has in the same category is being washed (BMW x2) and we'll have to wait for 30 mins. We know it's a lower category but she did not agree with us and we waited. Moreover, she said that the car insurance we got from you is not enough and tried to scare us in to adding 200 euros for their insurance and then we will get "free upgrade" on the car. As we didn't agree the upgrade was not suggested. "
" As we arrived, the "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by TERRENCE (TERRY) - 15 October 2019
" I filled out a POST RENTAL INQUIRY regarding this rental. It must have been on one of Auto Europe's North American sites. I am waiting for a response to my concerns. Please advise if the North American site is handling my case. Thanks, TH "
" I filled out a POST RENTAL INQUIRY regarding this rental. It must have been on one of Auto Europe's North American sites. I am waiting for a response to my concerns. Please advise if the North American site is handling my case. Thanks, TH "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ROME, IT - Reviewed by GRAHAM - 13 October 2019
" Would highly recommend "
" Extremely efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 11 October 2019
" Always use AUTOEUROPE AND FOUND THEM MOST EFFICIENT AND REASONABLY PRICED "
" Straightforward and efficient; no insurance pressure! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by HUGH - 11 October 2019
" I have been hiring cars through Auto Europe for decades but this was a very poor experience. "
" We queued to pick up our car and on reaching the front of the queue someone arrived at the priority desk so was served ahead of us. Then a second person arrived at the priority desk and was again served before us. It is ridiculous - at very busy times it would be impossible to collect a car because so many people have priority. Apparently it costs only 10 euros to enjoy priority booking but I was not offered it by Auto Europe or Sicily by Car. I am extremely upset at the length of time I had to wait and by being treated as less important as a customer than other people. This is not a good marketing ploy and just causes arguments between customers and between customers and counter staff. Not a good start to the holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by RONALD - 10 October 2019
" see above obseravtions about extremely poor Avis rental and customer service experience. "
" Avis car broke down on first day and had to be towed. Avis call centre directed us to take taxi to nearest Avis open at weekend (at Firenze airport), 1 1/2 hours away and that we would be reimbursed additional taxi and toll costs. We were assuered the same at Avis Fireenze when we collected the replacement car and again at Avis Rome Fiumicino when we returned the car. We have written to Avis customer service multiple times since the beginning of September without response and without reimbursement. We chose Avis because we expect quality customer service from their brand. Our experience with this rental is the opposite of what the Avis brand is meant to stand for. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ROME, IT - Reviewed by CYRIL KENNETH - 10 October 2019
" We always hire with Autoeurope because easy to book and great value for money. "
" Herts staff always so helpful and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ERIN - 09 October 2019
" Comments are included above. "
" Thank you for asking. There were four disappointing issues. 1.) I was very specific in wanting a Mercedes due to the luggage compartment size requirement and feel the car I was put into instead was smaller. I understand you can't guarantee a specific model car, but the difference was a big deal for four of us traveling. 2.) I never did get confirming e-mails confirming the reservation status, as requested twice. I got Visa error messages relating to my card, but my bank stated no attempts were made from your company. Must have been a software glitch, but it would have been nice to know when the card actually went through. 3.)I read your terms and conditions. In it, I saw that if I had a U.S. license written in Roman numerals, I should be fine. In fact, I needed an international driver's license and without it the guy at the Budget desk stated he was not able to rent the car to me. This happened after waiting in line for over and hour. I figured out a way to get one online, and was able to return to the counter to wait in line again. 4.) That leads to the last point. The lines and the time it took to get a car was somewhat incredible to me. Maybe it's more complicated overseas, but to think we can go to an airport garage and select a car and drive off here (with paperwork all done upfront), I guess I expected faster service. Again, I appreciate your soliciting feedback - even though mine isn't easy to read, I'm sure! :) "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MELISSA - 09 October 2019
" Every part of this experience was awful, and honestly it feels like I'm dealing with con artists and criminals at every interaction point. "
" I had a horrible pick up experience, but mostly I'm upset because you charged me with a $738 fraudulent charge and no is is responding to my emails to fix it!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCOIS - 09 October 2019
" A good experience overall. "
" It took almost an hour to pick up the car, the staff in Rome airport didn't speak english. No GPS in a modern car: does Sicily by Car pay to have the GPS removed in these recent cars...? "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by PETER - 08 October 2019
" Apart from the pickup it was fine. The pickup experience was very off-putting. "
" Very long delay at the counter at Fiumicino obtaining the van. This was difficult when with a large family group including a young child. There was a huge queue. The provision of 'Premier' service to allow some people to jump the queue was frankly annoying. It took about 25-30 minutes to get to the front. There also seemed to be some problem getting it and when the first one arrived it had not been cleaned inside "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ROME, IT - Reviewed by STEPHEN - 08 October 2019
" Initial paperwork took too long more people needed on desks "
" Only real problem was time it took to do initial paperwork. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by RONALD - 08 October 2019
" Smooth no probs "
" Smooth no probs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALAN - 08 October 2019
" Happy to recommend "
" Good slick operation no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HELEN - 06 October 2019
" I always use auto-europe. They are helpful and find excellent deals "
" All fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by STEPHEN - 05 October 2019
" I will hire Hertz via Auto Europe next year "
" This was this first car hire I have ever encountered with no stress or sales pressure "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by DAVID - 04 October 2019
" very easy to use and online information was correct "
" The collection process was lengthy and the agreed car at the check in counter was not the one we ended up with when we got to the car park - (Rome airport) That said the lady that corrected the error at the car park was excellent - could not be faulted and everyone was very friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JANE - 03 October 2019
" Will never use this company again. Not impressed with any aspect of service. We have a second home in Italy so go there several times a year but they have lost a customer! "
" Charged for 2nd driver even though advertised as free additional driver. Upgrade not worth it and car dirty inside and out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by STUART - 02 October 2019
" Auto Europe have been great, smooth transition to Hertz plus all emails with useful info recieved in good time. However association with Hertz and their poor service reduces your score sadly. "
" Pickup service was laughable. Badly signed ticket system on counter caused confusion and unnessecary queues. Unorganised car pick up system again badly sign posted on 7th floor of multi story car park. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by CHRISTOPHER - 01 October 2019
" Easier to do the whole thing direct. "
" Hertz will still charge you for hiring a car, so you might just as easily do it all through them "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by JOHN - 01 October 2019
" Went smoothly and efficient service no complaints "
" Have used Sicily by car several times and never had any problems a very good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by SHELLEY - 30 September 2019
" Not only was the information about picking up the car very poor but autoeurope put a phone number for smilerent on my voucher that when I rang it actually resulted in a very expensive mobile call to avis/budget not smilerent at all!!! I hire cars often and never have I experienced such a debacle. "
" Smile rent was fine if I had had proper Instrustions on how to pick the car up but at the time I did there was no staff there, No info point working, No online chat available and no phone number to call either at smile rent or autoeurope. This resulted in 85 euros for cabs to the hotel and back to the airport in the morning when someone could help with the problem I had the previous night. It also resulted in only getting to the hotel at 2 on the morning which was a very bad start to my holiday. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by DAVID - 29 September 2019
" No issues "
" Had to wait for over 2 hours at the collection desk at Rome Airport. Everything else was excellent "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARLO - 28 September 2019
" Good web site, easy navigation.... no issues at all...always plenty of car choices and renting car companies for all budgets... always get unbeatable deals. "
" I have scored maximum points because I always get great customer service with Sicily by Car. There are only a couple of notes that if they don't improve will impact my next review: 1. This is the second time there is no water in the tank for wipers. I only found out on a motorway trip with dump weather. Not nice. 2. 2 out of 3 times I had to wait about 45 at fiumicino Sicily by Car desk as not enough staff to cope with demand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARGARET - 24 September 2019
" Been using Auto Europe for over 10 years now and extremely satisfied with their service. "
" Very impressed with Thrifty's service. Staff all very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 23 September 2019
" fine "
" At Rome Fiumicino airport the rental car parking was an immense distance from the arrivals/departure terminals. One inside the multistorey rental car park zone, the Hertz staff were totally uninterested in helping. On return the rental car, directions tio the Hertz area were almost non-existent. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRIS - 23 September 2019
" Car had many bodywork damages on virtually every panel. "
" Car had many bodywork damages on collection. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 22 September 2019
" Excellent service and price for the type of car and the period of rental was competitive "
" Service was excellent but the car had damage which was not recorded on the checkout documentation, however the Sicily By Car staff told us to photograph the damage and there was not problem on the return checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by SAMUEL - 22 September 2019
" Using Auto-Europe was, quick, easy and competitive, unfortunately we had a bad experience on the other end with Maggiariore. "
" Mis-sold at the desk, payment was taken from my card when they said it was a deposit then later handed us an invoice telling us they upgraded our car and charged us... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by THIJS - 18 September 2019
" A great service with auto europe. "
" The collection took ages, the vehicle issued to us was in a poor state of condition, sorry inside and out, not cleaned, scratches everywhere, the vehicle had over 85000 miles on the clock, appeared very old and tired, and it had no boot shelf so was unusable. I complained and eventually I was told s new vehicle would be given. We had to wait over 2 hours for the replacement vehicle. Upon the return, I had to stress the need for a receipt and this took ages to be delivered. I was not expecting an old and tired car for a rental and this was completely unacceptable. The attitude and lack of respect and care of the staff was terrible and not what I expected. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ROME, IT - Reviewed by NICHOLAS - 18 September 2019
" It was good "
" At pick up they told me the car I rented was unavailable and that they would upgrade me, when I arrived at the car it was not an upgrade but a down grade. I had to go back to the counter and argue to receive the proper car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by FREDERICK - 17 September 2019
" Generally very good. Particularly when you get offers in and allow us to rebook at the new offer rate. "
" We specifically chose Sicily by Car to have a long test drive of an Automatic Golf prior to making a purchase. Whilst I understand companies do change cars we were singularly unimpressed by the drive of the alternative Opel Crossland supplied. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 15 September 2019
" Always reliable and efficient with the most competitive prices and excellent servvice. "
" I have used Locauto on a number of occasions and have always found them courteous, efficient and not "pushy", although always pointing out details of insurance cover and excess. Vehicles have always been of the highest standard and the dropping-off process is quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MAURO - 15 September 2019
" Good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - 15 September 2019
" No problems "
" All went very well. However, there must be a way of adding 'advanced information' at the time of booking. Car rental pick up is always so slow. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEORGE - 14 September 2019
" We tried hard convince staff to allow us a different vehicle. She wanted to charge us €11 per day for the privilege. Totally money based service with no regard for customers "
" We booked a Ford Fiesta or similar. A Lancia Ypsilon is not similar and the counter staff shrugged their shoulders in true Italian style "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by PATRICIA - 09 September 2019
" Very fast and efficient "
" Very fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 09 September 2019
" A clear indication of additional costs would have been better so I knew what I was in for. Extra costs make sense but lack of information lead to a stressful situation. "
" Got a lot of unexpected charges on picking up the car - local tax was a lot and the website made it appear that I had added insurance but when I got there it turned out I needed more. About £250 more than I had already paid which was a nasty surprise! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROY - 09 September 2019
" I have dealt with Autoeurope for many years now and only on one occasion had cause to claim refundable excess and this was done smoothly. Always good value for money and I have always been satisfied with the service provided. "
" There is always a wait due to the number of people collecting hire cars. No matter what insurance I book with Autoeurope they ALWAYS try to get me to pay for more cover,by trying to convince me it is not enough cover. The person dealing with me got me to initial 3 places on the rental record to say I accepted the coverage and additional charges which was 21 Euros and another for 48 Euros plus location service charge. of 18% . So you can see how we get confused about these extra charges when we have booked all the cover we need with Autoeurope when booking the car. Hertz should have all the information regarding what Insurance cover I have and not require me to pay for more. This needs sorting out. I am still not sure if this is on top of the cover I agreed with you so I am hoping it was all included. Perhaps you could clearly state on the voucher that no further cover is required for them to see. No one checked the condition of the car on collection with me but later sent me an email re the condition of the car, which by then I was on the motorway . The car was not as clean as I expected, but not dirty enough to refuse to take it. The Lancia was a good car but under powered.Also the air conditioning was not very good. On returning the car I got a member of staff to confirm the petrol tank was full and I had returned the car in the same condition as I received it,and got them to sign my hand written note to this effect. I know people have had money taken from their credit cards after returning home and it is too late to do anything about it. Customers should have something in writing when returning cars to avoid this situation. Over all Hertz were fine to deal with and good value for money. I do feel the level of car when booking should include an engine power,like 1.2cc for example as well as 4 door and air conditioning etc. So hopefully I should not have any money deducted from my credit card as the car was returned in the same condition I received it. I hope you find my feed back useful and look forward to dealing with Autoeurope again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by MATTHEW - 09 September 2019
" Very efficient "
" Very efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 08 September 2019
" See above "
" Very very slow check in! queue of 2 and it took over an hour to get the car!!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PHILIP - 06 September 2019
" All very easy "
" Mostly excellent - map should be included for drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by OLIVER - 05 September 2019
" i was massively overcharged "
" I was massively over charged "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 04 September 2019
" Satisfactory bus link from airport; polite and efficient administration; little delay; vehicle clean and in excellent condition; (damage check could have been a little more formal). Vehicle performance excellent throughout rental period; returns procedure again polite and efficient (though again damage check could have been more formal). An excellent experience that helped enhance our visit to Tuscany. "
" Satisfactory bus link from airport; polite and efficient administration; little delay; vehicle clean and in excellent condition; (damage check could have been a little more formal). Vehicle performance excellent throughout rental period; returns procedure again polite and efficient (though again damage check could have been more formal). An excellent experience that helped enhance our visit to Tuscany. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HARVEY - 02 September 2019
" See 3 above "
" Airport arrival arrangements are completely chaotic. If you are a nervous traveller who wants a seamless experience, this is not for you! No obvious details in the AE booking how to find Centauro (we followed the signs to the airport hire desks who waved us away and just said get a bus). A phone call to Centauro revealed an unclear instruction to hang around at Terminal 3 arrivals gate 1 (meaning unclear exit gate from the building) .. which literally means waiting amongst the pick-up-drop -off parked cars, not even on a clear curb and no marked or signed place for collection. After 20mins and 3 more calls the correct minibus came round (don't expect help with your luggage, it's self service) ..... but from this point on, everything worked brilliantly and we couldn't have been more satisfied !!!!! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALAN - 02 September 2019
" See above. Sort out the queues at Termini!!! "
" We queued for 2 HOURS at Termini Station to get the car that had been pre booked and paid for in UK. There was ticketing system which was being totally ignored by counter staff who gave priority to Maggiore customers. Disgraceful. Drop off at Airport was a breeze thank goodness. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATT - 02 September 2019
" Excellent, will definitely deal with again. Our outbound flight was delayed slightly so I called Auto Europe and the operative was very helpful. He forwarded our flight information and a revised pickup time to Enterprise without any issues. "
" Smooth and easy experience, Enterprise operatives spoke very good English. The whole experience was far superior to EuropCar last year who didn't speak any English, didn't offer an agreement in English which resulted in them adding optional extras that I did not request or require and because they didn't offer an agreement in English, I didn't know what I was signing. It wasn't identified until I received my Credit card statement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 01 September 2019
" Great off not backed up by Hertz "
" Still no Final invoice received Requested vehicle not available and alternative offered was unsuitable necessitating an upgrade which I had to pay for but have not received an invoice for "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by ROBERTO - 01 September 2019
" As above in Q3. If you want a review of my experience with Locauto then I have to say I was pleasantly surprised. Receptionist was polite and courteous a little pushy with the extras and insinuated there was no roadside assistance included so I had to pay an extra 30 euros for this which on reflection I believe this was a con and a rip off. The car had scratches dents and damage all over, inside was fairly clean. Return was straight forward. Generally my experience with auto Europe has been a good one but this time felt a little mis led hence my scores. "
" This rental was not handled by Enterprise in any way whatsoever. Apart from a small logo at the desk it was actually Locauto who dealt with this and all paperwork was Locauto no mention of Enterprise! If I had known it was Locauto I probably would not have booked due to all their negative reviews. I booked thinking it was Enterprise which I felt was a more reputable company. So this is a little mis leading to say the least and then asking me to rate Enterprise is not a real reflection of my experience whatsoever. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by ROSANNA - 30 August 2019
" I WAS HAPPY WITH THE EXPERIENCE WITH AUTO EUROPE. "
" UPON COLLECTION OF THE VEHICLE, I WAS UNABLE TO FIT ALL MY LUGGAGE INTO THE VEHICLE. I THEN WENT BACK TO MAGGIORE AND THEY DID NOT HAVE ANY OTHER VEHICLES APART FROM A STATION WAGON, BUT IT MEANT THAT I HAD TO PAY AN EXTRA £14 PER DAY. AS I HAD 4 SUITCASES AND HAND LUGGAGE I HAD NO CHOICE BUT TO ACCEPT. THE SECOND VEHICLE OFFERED WAS A SKODA ESTATE, AND IT WAS UNACCEPTABLY DIRTY, SO I REFUSED. THE THIRD VEHICLE WAS A FORD FOCUS ESTATE. THE VEHICLE WAS DAMAGED, THE BUMPER WAS HANGING OFF AND THE CAR HAD A NUMBER OF SCRATCHES AND I AGAIN REJECTED THE VEHICLE. THE FOURTH VEHICLE WAS A RENAULT MEGANE WHICH WAS A NEW VEHICLE AND I ACCEPTED. I AM DISAPPOINTED THAT I HAD TO PAY AN EXTRA £331.42 IN ADDITION TO THE £676 FOR THE HIRE OF A VEHICLE BOOKED WITH AUTO EUROPE. IN TOTAL I PAID £1,007.42. I ARRIVED TO COLLECT THE CAR AT 1.30 PM AT THE MAGGIORE DESK AT ROME FIUMICINO AND BY THE TIME I LEFT THE AIRPORT WITH THE VEHICLE IT WAS FOUR HOURS LATER AT 5.30 PM. IT WAS AN UNPLEASANT EXPERIENCE DUE TO THE LENGTH OF TIME AND BATTLING TO CHANGE DIFFERENT VEHICLES PARTICULARLY AS I HAD NO CHOICE BUT TO PAY AN EXTRA PREMIUM TO ACCOMMODATE MY LUGGAGE. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALDO - 28 August 2019
" All good very efficient and quick supply and return "
" All good staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MICK - 27 August 2019
" Autoteurope have been a pleasure to do business with. "
" Car was missing drivers wing mirror cover and also had a dented rear offside passenger door. Disappointing as the car appeared fairly new, and we were told at pick up this was a free upgrade. We've subsequently been invoiced a further £240.00, (for what I don't know), which I have neither authorised or agreed to. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ROME, IT - Reviewed by MARK - 26 August 2019
" Overall good. Didn't help that computer system failed at check in desk so slow checkin. Car not really cleaned. Busy busy summer "
" Overall fine "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by CRISTIANO - 24 August 2019
" Horrible customer service from Maggiore. Never again "
" Upon arrival, the counter staff was unfriendly, inpatient and quite honestly not willing to help at all. It's almost like she did not want us there. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by LOUISE - 23 August 2019
" I like the car, the staff were friendly - very quick to return - I wish it was so quick to check out. When you have children waiting in hot climate with little shade and no communication of the lateness of how long it will be - its not really fair not to communicate or apologise and make them wait - I know Italy is relaxed - but horizontal with young kids is not relaxing for the customer. "
" When we arrived the car was not ready - we waited an hour while they cleaned and checked it. The staff did play on emotional side of choosing extra insurance at the desk - I thought that was unfair considering I had already chosen extra on booking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BALAZS - 23 August 2019
" Always check the car from the outside (dents and scratches) at the time of pick up! I found a few which was not listed! "
" Great experience!! They gave me an Audi A4 Avant TDI Automatic car which was much better then I expected!! (standard class) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SARAH - 22 August 2019
" I spent time from my holiday and petrol driving to Hertz. The customer service member of staff was extremely helpful in Rende. I would expect some compensation for the inconvenience this has caused me. "
" After one day a fault with the drivers window occurred which meant it was not safe to leave car as window was not closing properly. I had to contact Hertz in Rende and then had to take car to the garage and wait for it to be repaired. After one week the same fault occurred and I had to take it to Hertz in Rende where I was given an alternative car. I was in holiday and needed to spend two half days to get the car repaired and changed. I am extremely disappointed with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by NEIL - 21 August 2019
" Having thought we were getting a package that included damage waiver we were supposed to discover that the damage waiver wasn't part of the Maggiore deal but was with Auto Europe. This hadn't been made clear when we booked and didn't give us the peace of mind we thought we were getting. If Auto Europe are offering child seats as a booking option then they should ensure that the companies they work with provide seats which are compliant with current European regulations. "
" To start with I should say that the staff were very polite, friendly and did their best to be helpful. However...it took over 2 1/2 hours for us to collect our car with nowhere to sit and no toilets. The car was in a very poor condition and the child seats we had ordered were old, dirty and didn't fit well which gave us deep concern for the safety of our 3 little ones. We were charged an extra 75 euros each for these 3 unsatisfactory seats! On our return there was chaos at the drop off point which doubled as a collection point! Again, the staff were polite and friendly but there was nowhere to park the car so the whole area was jammed! Although the price of the vehicle was very competitive for a 9 seater the overall experience is not one which we would want to repeat or would tempt us to use Maggiore again, however competitive the price. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ROME, IT - Reviewed by MATTHEW - 21 August 2019
" I don't believe that booking through auto Eruope was a bad experience by any means, however it was very easy for the rental company not to help me and just 'palm me off' because I didn't book direct. It was 11.30pm and I had no help because I had not booked directly and the attitude of th estaff member was - 'I can't do anything because you didn't book with us'. Therefore, in future I will always book dorect with the rental company. "
" When I arrived at the airport, I was told by the staff member that the only car left was a Vauxhall Vivaro - effectively a 7 seat van! I had booked a Jeep Compass and paid more than other companies specifically so I could have this car - I know that sometimes availability can run low but I don't understand how you can book something, turn up 1 hour before your agreed collection time and all they have left is a van! The only option was to give me a car in the category below what i had booked but they won't give me a refund of the difference in value because I had not booked directly. The woman on reception rolled her eyes constantly and kept huffing when I explained the Vivaro was not a suitable option for driving around small villages in Italy over 2 weeks... a very bad experience. After almost 40 minutes of arguing, i agreed to take a car that had just come back, an Opel which was sufficient. The way this was handled will result in me A - Not using Maggiore again and B - always book direct. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DION - 20 August 2019
" After getting the shuttle bus to the depot to collect our car.. travelling with 5 kids and 4 adults in our group.. it took us 3 hours before we got the keys to our vehicle.. the system in the department was shreds of paper with numbers on.. which kept running out then no one knew what number they were up to! There were 2 members of staff working.. there were approximately 30 sets of people waiting for vehicles!! The service was slow.. the time we waited was beyond acceptable! The only saving grace was the vehicle itself! "
" After getting the shuttle bus to the depot to collect our car.. travelling with 5 kids and 4 adults in our group.. it took us 3 hours before we got the keys to our vehicle.. the system in the department was shreds of paper with numbers on.. which kept running out then no one knew what number they were up to! There were 2 members of staff working.. there were approximately 30 sets of people waiting for vehicles!! The service was slow.. the time we waited was beyond acceptable! The only saving grace was the vehicle itself! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ERIC - 19 August 2019
" Overall easy to book a car with Auto Europe, choice of companies, car groups, locations and prices clearly stated. "
" Very rarely give full marks, as I believe we can all improve, my self included, when dealing with customers. Maggiore as part of the Avis group are very efficient and knowagable as I would expect. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by RON - 19 August 2019
" Everything went smoothly with no problems. "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TONY - 19 August 2019
" good "
" it was overall good and done quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 18 August 2019
" Overall experience was good just the wait for collection that means I'd use a different hire company next time. "
" It was extremely disappointing to have to wait over 2 hours to collect the car particularly given my pre-booking. Thrifty either need to improve their processes or have more staff on. Competitors such as Europcar had no queue for collection. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTONIO - 17 August 2019
" Great car and good customer service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by GREGOR - 17 August 2019
" car was fine, but filthy/unwashed because car wash was broken. No discount offered. "
" The car had not been cleaned, inside or outside, when we collected it. It was filthy. When we told the staff, they arranged for a man to vacuum it inside. They said it could not be cleaned on the outside because the car wash machine was broken (hire more staff to manually clean?). I appreciate that a broken car wash will cause real difficulties, but i would expect a discount in those circumstances. I was not offered one. I request a refund to reflect the poor condition of the vehicle. I will recommend Auto to a friend if you make this right. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by LUCIANO - 17 August 2019
" Absolutely terrible.., kept waiting over 2 hours due to lack of staff to deal with the queue, "
" Not efficient at all when we arrived to the counter.., two staff dealing with a huge crowd of very irritable customers. We were kept waiting over 2 hours!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ATTILIO - 15 August 2019
" I use Auto Europe very often, their policies are clear and the value for money outstanding, in this case let down by the end supplier "
" On arrival we had to wait over an hour to be served at the counter, with up to 7 people behind it looking after no more than two customer at the time, the car we had booked was not available and we were offered either a downgrade, an unsuitable vehicle or a more expensive one. The car we finally chose was more expensive, old, not well presented and the AD Blue tank empty. Altogether a very poor effort "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ROME, IT - Reviewed by ANTONIO - 15 August 2019
" The combo Auto Europe and EuropCar worked out perfect for me (price, car, service). "
" Europcar was great, my flight late was several hours and my car was ready. Even got a little upgrade. The car was new but had a lot of scratches so it took some time to make sure each was noted. After I returned it in the early morning (out of office hours) I got an email by 12pm that the car was returned in the same condition. No surprise Europcar is safe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 14 August 2019
" Dealing with Europcar probably puts them in the top 5 worst customer experiences of my life "
" 90 minute queue only to be told they didn't have my car and I would have to upgrade to something over double our original cost. This is clearly one of their company scams - they were doing it to everyone in the queue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANGELO - 14 August 2019
" I have been in contact with auto europe about this to receive a full refund & i had been told that you don't get a refund, its in the terms & conditions.. I am still awaiting correspondance.. "
" I came off an early morning flight to Rome..Had to wait over 2 hours in a queue at the sicily by car desk.. Then i was told my card was a debit card & couldn't get a car, which was the same card i booked with.. I had believed my card was in fact a credit card.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by CLARE - 13 August 2019
" As above "
" Efficient quick pick up . Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SANDRA - 10 August 2019
" As above "
" Effortless procedure with friendly staff makes the process of renting a car a pleasure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 10 August 2019
" Only if the check in was faster "
" Need to be faster at the book in desks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ENRICA - 10 August 2019
" always what it promises, which is rare these days "
" The experience of picking up the car at Termini counter could be improved, as the wait is very extensive and it seems to take a long time for each person. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ADAM - 08 August 2019
" Service seems good but would question if the price paid before hand covers the actual hire charge. "
" Car was really nice however we were charged extra than agreed to return the car empty of fuel. This was agreed at 55 euros yet my card was charged £69 on return to the uk. It looks like this is made up of a fuel cost and a shortfall of the voucher cost I paid to autoeuope. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVE - 07 August 2019
" Great service overall. "
" Great service overall, only issue was the counter wait to pick up the vehicle was more than 1hr. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IAN WILLIAM - 31 July 2019
" GREAT "
" Great service, would recommend this service, top marks would be a 10/10 if the GPL worked, but it wasnt working. Lovely staff, no queue, very very nice service. THANK YOU "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHELLE - 30 July 2019
" I would be happy to use autoeurope again but only when renting from a well known company (for example Hertz, Budget etc...) "
" I was very unhappy with my experience with interrent. We arrived at the office to find there had been a power cut. The staff left us standing outside the office for 40 minutes not communicating any of this. When the power eventually came back on the customer service we received was terrible. The girls behind the counter were rude and unprofessional. Chatting mostly among themselves and not even looking at their respective customers. I will definitely never use this company again and would not recommend it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JARRAD - 29 July 2019
" As above "
" Superb service hence the scores provided. Only minor thing was that despite being assured of an on site airport pick up/drop off we had to get a shuttle bus in Napoli. Other than that superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VITTORIO - 29 July 2019
" Very easy to book, no surprises. "
" I was upgraded to a very nice car. The desk clerks are very helpful. The reason why drop-off is not a 10 is only logistical: due to lack of space outside the office for parking and vehicle inspection, otherwise very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEXANDRU VIOREL - 29 July 2019
" A really bad experience "
" Honestly,disappointed,No information about how to get to the rental office,after one hour looking for it I managed to fiind the office where is say autoeurope I was waiting in the queue at least 45 min and when I got there they told me is not the right place even if there was the sign with your company logo and they send me to Europecar where I didn't wait to long but they ask me to sign the papers in the aiport office to be agreed with all the damages on the car and then I pick up the car from the car park with nobody showing me the damages which I signed for,if I don't sign the paper in the aiport I can not pick up the car,normal was to sign the papers off existing damages when I pick up the car to be able to check them my self,obviously they say I make a small scuffed on the car...not professional and disgusting service. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
ROME, IT - Reviewed by ROBERT - 26 July 2019
" What I order should be the same as what is provided "
" Budget would not except the extra insurance I took out with you which was annoying. They tried to upgrade me but the car I had in the end was smaller that the Peugeot 3008 I booked.( Nissan Juke supplied) "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by ENRICA - 24 July 2019
" very good and trust-wordy company "
" the car wasn't that clean, and had quite a few bumps but people were friendly and so far I have experienced no problems (sometimes companies send you some odd charges a few weeks later, so will wait and see). The drop-off at Termini is extremely difficult to find, as the GPAS does not indicate the address properly. need to be far clearer as they know this is a problem. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ROME, IT - Reviewed by MARTIN - 22 July 2019
" Will not be using maggiore again. "
" It took over an hour and a half wait to get served at Rome and when we did we had to go on a twenty minutes car trip to the car, so we were later starting our journey. At the Milan office we went to find out where to drop the car off and there was a long wait there so we found it our self and this was not at the station. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARGARET - 22 July 2019
" Very happy with my experience of Thrifty - would definitely book again. Very professional but also friendly. "
" Extremely satisfied with Thrifty. Rome Fiumicino was very busy but was served quickly and soon on my way. Same on vehicle return, very speedy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUIGI - 22 July 2019
" Paid for hire. At check in I was unable to remember my PIN number therefore was not able to rent the car. Car was paid for by credit card at time of booking. Not able to have my money refunded. I have been a good customer to auto Europe but after this experience I will be reluctant to use or recommend. Customer care was appalling. "
" Paid for hire. At check in I was unable to remember my PIN number therefore was not able to rent the car. Car was paid for by credit card at time of booking. Not able to have my money refunded. I have been a good customer to auto Europe but after this experience I will be reluctant to use or recommend. Customer care was appalling. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by CONNOR - 22 July 2019
" Overall ok "
" Was ok. But wasn't the car I ordered and for a long journey the small engined clio I ended up with wasn't great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIA - 19 July 2019
" same as above "
" we booked with autoeurope for a vehicle with pick up at the airport, but when we arrived at ciampino we were told the vehicle was in a carpark outside the airport and the booking was actually for a different company, interent. we had to wait for a shuttle bus which was very difficult to find. After calling four times the tel number given on the voucher, which happens to be in spain so they were as clueless as i was about the shuttlebus, we finally got the bus after half an hour wait. when arrive at the carpark with the inter-rent desk we were told we were late and our reservation was expired, and in order to have car we were to pay an upgrade. inter-rent claimed they had no responsibility as the booking was with autoeurope, i called autoeurope customer service that clearly told me not their problem. this game scenario was happening to others at the desk both at pick up and at drop-off, clearly a scam of sort. the inter-rent person at the counter was very helpful and patient but could not drop the surcharge. the woman from customer service from autoeurope on the phone was rude. all around appalling and misleading service from autoeurope. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by VINCENZO - 19 July 2019
" I was frantic because the whole process to get a car took somewhere between 1 1/2 to 2 hours approximately. The whole thing should be caught on videosurveillance if they have it in the car hire building. I had been hoping to make arrangements to pick up my sister from San Camillo hospital in Rome where her husband, my brother-in-law is in long term care. It was not to be. "
" I have tried to send my comments already once but lost my transcript. So this is my second attempt. On entering the car hire building in Ciampino Airport I found quite a queue at the Sicily by Car counter (SBC). The SBC employee was requesting additional documents from some customers which after 30 minutes or so they appeared to pay additionally for something and then took their car key and departed. The other people in front of the me in the queue took their keys without problem. I arrive at the desk and present my voucher (showing my superior insurance cover taken out with Auto Europe), my passport and UK driving licence (paper version worn, partly torn but consistent and entirely coherent). The SBC employee states he won't accept my driving licence and that I need to add a second driver at a cost. I said it was exactly the same driving licence I used with you SBC in May of this year and the 3-4 times a year I have used it to hire a car with you over a number of years. He insists he won' release a car to me and step aside and consider what I want to do next. I rejoin the queue to add my daughter to the car hire and he then tells me I have to pay for SBC full insurance for the car (not the second driver). The cost is euros 49.49 + 152.7 + VAT (C.I of 22%) for a total additional cost of 246.67 euros. I say I have superior insurance taken out with Auto Europe already. He doesn't want to listen. It's pay up or no car. Again he says step aside and consider what you want to do. I was frantic. I rejoin the queue again and at the counter once more, I state having two insurances on the same car is fraud and I don't see why I need to pay for a second insurance on the car. He was not budging and in the end I paid euros 246.67+200 (deposit)= 446.67 using my credit card for a car for which I already had superior insurance that I had already paid for through Auto Europe the sum of £138.72. I felt that I had been the victim of a crime. Right or wrong that is what I felt. I have been using Sicily by Car and its sister company for many years and like other companies in the building on arrival they try to sell you additional insurance, but this is the first time a second insurance has been forced on me when I already had superior insurance cover through yourselves. I have all the receipts, please can you help me recover the euros 246.67 from SBC or if not please can you repay me the £138.72 paid to you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ROME, IT - Reviewed by TINA - 18 July 2019
" Booking was easy. if only Hertz were able to provide any customer service or agree with what was included on my voucher (your office was closed at the time so I could not even ring you). Please help me get some redress on the extra charegs that I believe were made up by the Hertz agent. "
" Please can someone contact me with regard to the rude service and huge amount of extra charges that I was informed I had no choice but to take. I booked a Ford Grand C Max which clearly states that it was for 5 people with 2 larges cases and 2 small. There were 4 of us with this amount of luggage and I was rudely told I had booked too small a car and would only get a 'free upgrade' if I paid the extra insurance that was not covered in my hire. I was given a Renault Scenic and can not discern the difference between that and a Ford C Max but was forced to take out extra insurance and an airport tax of at least €70 that my booking and voucher clearly stated was included. If I did not take the extra insurance I was told that a few thousand euros would be stopped against my card, despite my inclusions clearly showing that I had only to have €200 deposit taken. This was ignored and when I queried it was told I was a difficult customer who did not speak Italian! I felt threatened into my 'upgrade' and very large extra payment and would like some redress for the stress this gave my travellers and I, alongw ith a refund of the extra airport tax that 'wasn't included' despite my voucher stating it was. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ROME, IT - Reviewed by JEREMIAH - 18 July 2019
" One comment is to ensure on your instructions of what is needed at the hire counter that you state that a passport is required for all drivers "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TEOFIL TIBERIU - 17 July 2019
" Fantastic "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHELE - 17 July 2019
" Everything went smooth - "
" Everything went smooth - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SOPHIE - 15 July 2019
" I have used Auto Europe several times but the above issue gives me pause for thought. I usually find your service to be good and I don't know if the above was an issue with Avis or a mid-selling on your side. I had been in contact whilst on holiday about the wait and car type but they were extremely unhelpful. "
" Terrible pick up. I had a 3.5 hour wait at Rome airport to collect the car. Of 8 counters they had between 2-3 open at varying times. Only after my 3.5 hour wait and it was my turn did they have all 8 desks open. When I was finally seen they did not have the car I had booked - a Jeep Renegade. I appreciate it's always "or similar" but the car I was given was not similar. I had changed my reservation with Auto Europe to get a more spacious car - at an extra cost, but the car I was given (Alfa Romeo Giulietta) was pretty much the same size as the one I had booked originally, so why did I bother paying more... ?? I was told by Avis the car category I had booked throughout Auto Europe (compact SUV) did not exist. A Giulietta is a hatchback and not in anyway a SUV. I tried to argue this at the desk but given I had waited so long, by this point I just needed to get on the road and start my holiday "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRAEME - 14 July 2019
" Will book direct in future after 20 years of using auto Europe and have my Avis acc set up now "
" Below average experience Over 1 hour at desk Old car Not very clean Smokey smell in car Supposed to be Jeep Renegrade but was Alfa Giulietta which is clearly a different car grade "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by JACK - 13 July 2019
" I feel ripped off by this experience. I did not agree to additional insurance. I agreed to the young driver costs but not the huge sums I have had to pay for insurance. I paid with Autoeurope for this cover and should not have been made to pay for it twice. "
" We were charged additional sums and they declined to accept that the voucher from Autoeurope included the insurance. The rental then cost an additional 400 pounds. This is unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRISTOPHER - 13 July 2019
" Only bad bit was collection. This ruined a good overall experience "
" Everything fine except it took 1 hour to be served at the reservation desk in Rome. Total chaos and not acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHELLE - 11 July 2019
" The whole experience of renting through interent was very good - "
" Easy no hassle, car was in good condition staff were great & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLEMENTINA LOREDANA - 09 July 2019
" Big thanks !REALLY ENJOY MY TRIP AND I WILL RECOMANDED TO MY FRIEND TO WORK WITH YOU!EASY TO BOOK THE CAR ,EASY TO PICK ,,,NICE CAR ,,,AND YOUR STAFF VERY FRIENDLY!WAS PERFECT ! 10 PLUS!!!!!! "
" big thanks!really enjoy my trip ,.easy to pick the car ,your staff very friendly ,,,the vehicle good conditions ,,,,! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVE - 09 July 2019
" Paperwork from AutoEurope directed us to the collection point rather than the cashier - but the staff at the collection point were very helpful "
" Incredibly smooth and professional experience - well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KATRINA - 09 July 2019
" I'm not sure yet, your booking process was great, but there will be insurance issues to sort out once Hertz assesses the cost of the damage, and I have an extra layer of insurance purchased through you, so I guess I'll wait and see how that works out. Right now I'm pretty worried - so much irregular stuff already happened on the day of the accident, I'm quite worried Hertz will try to screw me and all my insurance won't protect me, including the policy I have through you. But I'm trying to be optimistic. Time will tell, I guess! "
" Tried to get me to sign an initial condition report without letting me examine the vehicle; the vehicle in fact had undocumented damage. Then on my way to the airport to return the car I crashed it, damaging two panels near front wheel. Probably drivable but dash board was showing mysterious error messages so I called roadside assistance just to be safe. After 26 phone calls with Hertz and their proxies a tow truck came and took the vehicle - no paperwork or anything - and left me behind with all my bags 90km from my destination. I missed my flight while all this was happening. Had to make my own way to Rome (because the roadside assistance company weren't clear on whether Hertz would reimburse me for a cab, and Hertz were not answering their phone or emails) and pay for a hotel and a new flight. I'd call this a debacle verging on a fiasco, no? "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 08 July 2019
" Auto Europe has always given me the best value for money over many years. "
" I booked full to full fuel option. When I was given the car, thre was very little fuel. I was told to go to the nearest petrol station and leave the car back empty. Not ideal at 9.30pm. This is the second time in a row this has happened. Please sort this problem out. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICHOLAS - 07 July 2019
" As in 3 above, the experience was marred by the almost impossible task of speaking to SBC at Rome by telephone. Also a completely new car (or an hire car) should never be rented-out with an EMPTY windscreen washer fluid reservoir. "
" Complete nightmare to contact anyone at Rome Fiumicino Airport (FCO), to either report an accident or extend the booking. Although the car was brand new (first rental), the windscreen washer bottle was empty, (this is ILLEGAL and a traffic offence in the UK)! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ALEXANDRU - 04 July 2019
" Appalling is an understatement!!!! Waited 6hours from the time I should've picked the car up to actually pick it up. Wanted to cancel the car hire but been told by Autoeurope staff that i can't as I would be charged anyway for no show even though I explained that is been several hours of waiting; staff on the phone told me rudely that "there are 7 billion people on the planet and I just have to wait". RomaTermini is a no go for car hire. Budget car rental had a small office run by a manager with 2-3 staff on duty and over 140cars to be given to clients. It will mess your holiday up if you have it planned by the second. "
" Appalling is an understatement!!!! Waited 6hours from the time I should've picked the car up to actually pick it up. Wanted to cancel the car hire but been told by Autoeurope staff that i can't as I would be charged anyway for no show even though I explained that is been several hours of waiting; staff on the phone told me rudely that "there are 7 billion people on the planet and I just have to wait". RomaTermini is a no go for car hire. Budget car rental had a small office run by a manager with 2-3 staff on duty and over 140cars to be given to clients. It will mess your holiday up if you have it planned by the second. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by NICOLA - 04 July 2019
" Great service "
" Excellent staff. The car was stinking of smoke to the point that we felt sick. Should forbid people to smoke on rented cars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MICHAEL - 02 July 2019
" Fault less experience. "
" Probably one of the best hire car companies I have ever dealt with, the staff were really helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICCARDO - 29 June 2019
" 3 hours late flight and lost the booking of the car AutoEurop still charged me for nothing. Interrent was really helpful though. "
" Awesome experience with interrent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IAN - 28 June 2019
" I like to have a zero excess policy and was impressed with the rate offered by Auto Europe. I have since booked another car on that basis later in the year, having obtained what I consider a further good deal. "
" I received a good price for the hire period and although the car had seen considerable use (65K kilometres recorded) it did us fine with no issues. Firefly staff (Hertz) were helpful and I couldn't fault the experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by NIGEL - 28 June 2019
" Everything one could hope for. "
" Helpful, efficient, spoke English. Car was almost new (4500 km) and in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 28 June 2019
" I have been a customer of Auto Europe for many years and always find you good to deal with. If i do fid a cheeper deal on your site after booking there is never a problem. However I will not book Budget again , last year it was Eurocar in Rome. Is there a problem in Rome? "
" It took 1 1/2 hours to get the car. It was a total shambles, other people had been over 2 hours. I booked a car of the Mercadees A class type which cost £196. i was offered a Fiat 500L which is in my oppinion a far lowere group. I could have changed my booking to this group car for £137 a day before but decided to stay with the A Class. I ended up with a VW Glof which had don 95000 KM. Iwas totally dissatisfied with their explanation that it was the same group that I had paid for. I have an annual insurance which covers my excesses and had to constantly argue with the Budget/Avis rep as she wanted to sell me her insurance. Also the socket in the car to take my own Satnav was not working, this has happened to me before, is this a ploy to make you buy their own ? I eventually left the airport 2 1/2 hours after landing which meant further dely getting around Rome because of timing and arrived at my accomodation 4 hours late. What a marvelous start to my holiday!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by SALVATORE - 22 June 2019
" Excellent experience both at check in and check out. "
" Excellent experience both at check in and check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ERIK JULIAN - 20 June 2019
" The car was fine and fit for purpose. The billing was a shock and complicated as the final invoice came to over twice my initial all-inclusive payment. More information should be provided about excess insurance charges when a booking is made. "
" I don't understand my bill. I prepaid £269.98 for my car hire and yet this was shown as a credit (Voucher) on my final invoice of only €262.06. This cannot be right otherwise the exchange rate used was €1 > £1. Please check and advise. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by AMY - 19 June 2019
" I am always dubious about car rental companies abroad as I've dealt with some very unprofessional organisations like 'Gold Car' however Leasys were very straight forward, fair and reasonable. I will defiantly use Leasys again providing that the price stays relatively compatative. I did not choose the cheapest company this time, I choose the company that offered full insurance with zero excess at the best price and that was Leasys. Thanks for a smooth, stress free transaction, I will be using you guys again next year! "
" I am always dubious about car rental companies abroad as I've dealt with some very unprofessional organisations like 'Gold Car' however Leasys were very straight forward, fair and reasonable. I will defiantly use Leasys again providing that the price stays relatively compatative. I did not choose the cheapest company this time, I choose the company that offered full insurance with zero excess at the best price and that was Leasys. Thanks for a smooth, stress free transaction, I will be using you guys again next year! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by PETER - 16 June 2019
" As in section 3 "
" Long wait collecting vehicle. The checking in process was very slow...don't know why.... "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IAN - 11 June 2019
" Very smooth and straightforward; good value for money. "
" All good except for the ~1.5 hour wait to complete the contract and pick up the keys to the vehicle. This was with about four customers in the queue before me. The car return process was excellent, with positive confirmation of no damages, etc. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MONICA - 07 June 2019
" n/a "
" Pleasant "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by TERENCE - 04 June 2019
" Devastated "
" Unfortunately my Credit card was not accepted (yet it is everywhere else), even though I advised the representative that I had personal car insurance and had pre-booked the car I was charged €250 for the full insurance. The car hire in itself was less than €100 for the week. I asked if I could do it on on-line as per your email for the amount of £37.92, but the guy at the desk said no and I had to pay the €250. Obviously this came as a huge shock as I had not budgeted for this expense. Not a great stat to our wedding plans in Italy. I was left feeling absolutely let down and out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by JEREMY - 04 June 2019
" I've done that in part 3. "
" 1) It took nearly 3 hours to pick up a car. We were at the counter before our 11:00 pick up time. The desk uses a ticket scheme, and every single customer took around 30 minutes to get a car. Given that I booked my car last September I wasn't happy. 2) They didn't have an automatic for me. Again - I booked 8-9 months ago. I was offered an alternative manual which I didn't want. I was offered a different auto which I accepted but was subsequently broken. The final car was a complete wreck - at the check out area the technician wrote (in Italian) "all parts of the car damaged". 3) It wasn't the car I ordered. I wanted a small car for 2 people driving around the small mountain roads and villages in Abruzzo. I got a big Renault Scenic. 4) The staff were rude. When we finally said we'd had enough they just shrugged and said "not my problem". I couldn't believe that. 5) The car got a blow out which I had to pay €120 to fix. I believe the tyre was probably faulty before we picked it up. 6) Only one headlight worked 7) There wasn't any water in the windscreen water reservoir. 8) 5, 6, & 7 confirm that the car wasn't checked. 9) They called the wreck they gave me an upgrade - clearly I have "mug" written on my forehead - it had 100k+ miles and was damaged on every panel including the roof. 10) This is the type of service I would not expect even from a back street rental firm. Basically an absolute disgrace! 11) Why didn't I complain at the time? I did - no one was interested. It was just pure chaos. And after 3 hours (and a missed lunch booking) I just wanted to get going. We had had enough and basically things weren't getting better and no one cared or was taking responsbility. All in all an appalling experience. 12) Will the feedback experience be any better or is it just a pointless box ticking exercise?? I have provided feedback directly to Hertz but am not expecting to hear anything - like the question in a resturant "is everything ok for you?" - when actually they don't really want to hear things are terrible... 13) As a Hertz Gold customer would I book with them again - will I share my experience on social media - it all depends on the response to my feedback... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by HELEN MARY - 02 June 2019
" See 3 "
" Very slow and disorganised at check in. Nice car, but they had failed to register a scratch which I did not see, but this was resolved when they checked the video. Drop off was quick. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAUL - 28 May 2019
" Great Service ! "
" Great Service ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STUART - 24 May 2019
" a "
" I arrived at the desk in the collection area half an hour early and was informed that my hire would start a half hour early. By the time that the paperwork was completed and I had walked to the car park it was after the original hire time of 1330. This caused me minor inconvenience when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CYRIL KENNETH - 20 May 2019
" As above we will always go with Autoeurope and Herts and Firefly. "
" Excellent customer service and value for money from Herts and Firefly both in Ciampino Rome and London Stansted we always choose them.Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAMIEN - 19 May 2019
" Flight was delayed and Auto Europe rep was very helpful but could not guarantee the car would be available when we arrived late as car hire firms are known to release and sell on if you do not turn up. "
" Car condition was reflective of a hire car with over 60k km (so not good with lost of bumps. Windscreen was her water was empty (only found this out when trying to clean the windows while driving) and inside windscreen was dirty which I needed to clean. No very impressed given the price! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ROME, IT - Reviewed by STEVEN - 19 May 2019
" Trouble free and everyone very helpful. Car fine. No surprise, unexpected charges. "
" An excellent car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 16 May 2019
" 0 "
" 0 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 14 May 2019
" See above "
" 100% better than Previous experience with Magiorie. Whilst extra insurance was offered, there was no hard sell or demonstration when declined. Car was the group that I booked and the return was painless. I have two other bookings with this company from different airports later this year. Hopefully the experience will be as good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 12 May 2019
" Only opportunity for improvement would be to highlight the location of the rental return. "
" Excellent low mileage VW Golf suppplied. Location are a great partner for Alamo/Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIJAY - 02 May 2019
" Refer to point 3 "
" I am really disappointed by the service, when I arrive at the desk to collect my car I am told the car I booked was not available and I will have to go for an upgrade which would cost me £100 more and I would be given "o" excess. At this point I had no other option then to go for it and take the car as I have already paid about £85. So the total which I would have paid increased by £110 , causing me more stress. The only reason the choose Sicily was because they were cheaper, but in the end they were expensive. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALAN - 02 May 2019
" Would use again "
" Smooth pick up and drop off, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTEO - 25 April 2019
" N/a "
" Waited an hour and 15 min to pick up the car "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HUNG - 05 April 2019
" I Hertz did not have the vehicle that we reserved, 2-door economy. We ended up with doubling our expenses in fuel and parking and very stressful when driving in small/busy roads due to how wide the vehicle is. This is very disappointed. "
" Hertz did not have the vehicle that we reserved, 2-door economy. We ended up with doubling our expenses in fuel and parking and very stressful when driving in small/busy roads due to how wide the vehicle is. This is very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ROME, IT - Reviewed by IAN - 30 March 2019
" Free cancellation gives peace of mind. Not always the cheapest though. "
" Very helpful staff. Potential extras explained including need to return vehicle clean to avoid valeting charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 21 March 2019
" Easy from start to finish "
" Vehicle was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PHILIP - 21 March 2019
" Great service. "
" First class service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALLISTER - 20 March 2019
" Good "
" Staff all pleasant and amenable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDWARD - 14 March 2019
" Difficult to find hire desk. Not with others and badly signposted. Hidden extra charge for cleaning car after hire. "
" Car was not up to rental standard "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ROME, IT - Reviewed by RICHARD - 12 March 2019
" None "
" Car was good but no wash water had been put in. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by JOHN - 07 March 2019
" A "
" A "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by BRIAN - 28 February 2019
" Straightforward at pick up desk . Helpful staff . Car always in good condition . No problems "
" Continue to rent with Alamo / enterprise on a regular basis as we have always experienced very reliable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JIM - 05 February 2019
" Hassle free with very courteous and helpful staff. "
" Bonus was not being pressured to buy insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 03 February 2019
" all good as usual "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ADNAN - 28 January 2019
" Staff was very friendly and helpful. Really appreciated their service "
" Staff was very friendly and helpful. Really appreciated their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LAWRENCE - 23 January 2019
" See above "
" The young lady receptionist was very friendly and efficient. She did try to push the extra insurance cover which I had already purchased from yourselves but was not aggressive (as I have found in the past with other hirers eg Hertz) and soon let the matter drop. Overall a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 22 January 2019
" Efficient and reasonably priced. Good car and a trouble-free trip. No hassle when I declined insurance (I have annual cover). Easy drop off. "
" Slight delay in collection. Was offered a diesel upgrade for a very modest cost and got a very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICOLA - 19 January 2019
" Molto soddisfatto "
" Molto soddisfatto "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMONA - 17 January 2019
" During the booking process, the website suffered a "resetting", and my pick-up date was changed. I didn't checked the voucher as I was very busy. When I went and pick up the car, I realized they didn't have my booking because my reservation was supposed to be carried two days before. So I had to stipulate another contract. Despite that, and despite this is not Sicily Car Policy, the Management understood my good faith, and after few days they approved to refund the booking I set online. "
" Very professional, and kind staff. Cars in perfect conditions. Very prompt in responding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BARBARA - 13 January 2019
" friendly staff , efficient staff "
" friendly staff , efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by LEE - 08 January 2019
" Slow collection and drop off. "
" Collection and hand over services where was extremely slow, staff unsure of there own system which cause significant delays and frustration. Over an hour to collect and 35 mins to drop off. Staff on drop off attempted to attribute blame for very minor previously recorded damage. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by GODFREY - 07 January 2019
" Auto Europe always good. Rome Fiumicino car hire always a challenge ! "
" Yet again i booked a fiesta sized vehicle and get a smaller smart 4 ..... Budget claim its the same size but its not - the Smart 4 is like a Ka or less. Again i was given a clean no damage form but the car had a multiple damage. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by ANTHONY - 07 January 2019
" Only issue car was not clean on collection "
" Great collect and drop off processes. Staff friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by RICCARDO - 06 January 2019
" Easy rental process. Convenient rates "
" Very friendly, professional, reliable and helpful staff. Transparent rental process and tariffs. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARTIN - 05 January 2019
" usual good service "
" car very damaged and quite worn gearbox and clitch "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by CHIARA - 05 January 2019
" I booked a car with Dollar and I couldn't have it. On the day of the rental I have found out that the depsit to pay on my credit card would have been of 700 euros which my credit card doesn't allow. It wasn't possible to do anything. It wasn' possible not even to change the booking and maybe add my partner as additional driver (in order to use his credit card), this because for the company the booking was already completed, having paid online. I feel I have been robbed. Usually if you pay in advance, you are entitled to a better tratement beacause they have already received the money, but in this case it seems working differently. I have lost £76 of the rental and I couldn't have the car either. I will never use this company ever again!! "
" I booked a car with Dollar and I couldn't have it. On the day of the rental I have found out that the depsit to pay on my credit card would have been of 700 euros which my credit card doesn't allow. It wasn't possible to do anything. It wasn' possible not even to change the booking and maybe add my partner as additional driver (in order to use his credit card), this because for the company the booking was already completed, having paid online. I feel I have been robbed. Usually if you pay in advance, you are entitled to a better tratement beacause they have already received the money, but in this case it seems working differently. I have lost £76 of the rental and I couldn't have the car either. I will never use this company ever again!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MICHAEL - 05 January 2019
" Overall Dollar was very good, quick check in and return, good price. Just unfortunate about car security. "
" The car was very insecure. The remote was not working and the key only locked the driver's door so all other doors were unlocked. There was no parcel shelf so even if we could have locked it we couldn't leave anything in it. Fortunately at night it was parked in a secure area. It was too short of a holiday to have to spend time to return car to change it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by PHILIP - 05 January 2019
" Very easy "
" Car not in great condition but represented good value "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by CHARLES - 02 January 2019
" Terrible. Thrifty does not accept debit cards or Discover cards. Had to find another company that accepted both. I did and it went fine, no thanks to Thrifty. "
" Terrible. Thrifty does not accept debit cards or Discover cards. Had to find another company that accepted both. I did and it went fine, no thanks to Thrifty. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MARIO - 02 January 2019
" Good. I will use again "
" Herts staff are professional and make the whole experience of renting a car a positive one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VITTORIO - 31 December 2018
" see above "
" Did not accept AmEx, and that forced me to purchase full coverage, pretty expensive. In the confirmation I was not informed of this, only required to have a credit card. Furthermore, car body was pretty dirty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by ANNE - 31 December 2018
" See box 3 above. "
" The car was fine, the staff were helpful. It was inconvenient that I was not able to rent the car without a credit card, which meant I had to return to my apartment to fetch one. I have rented cars in many countries, including Italy, using a debit card, with no difficulty. Also, I have not yet had a final statement including confirmation that my deposit has been refunded. I assume it has but would be grateful to know this. Regards Anne Spratling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAFFAELE - 29 December 2018
" Flawless "
" Fantastic staff, very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALASTAIR - 29 December 2018
" The experience of hiring a car at Ciampino airport is really poor. "
" I returned the car at 11:40am on the specified day. Yet I was still charged for an extra day, despite being told I could drop the car off before 12pm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 22 December 2018
" All good "
" Instruction where to go to pick up car were not good. Other than that, fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 21 December 2018
" was OK "
" Only problem was being given a huge vehicle when I had asked for a small one. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTONIO - 17 December 2018
" Good "
" Used them before,will they change now they are part of Gold Car? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DANIEL - 14 December 2018
" זמן ההמתנה בדלפק קבלה היה ארוך מאוד ... ומעבר לכך הצוותים גם בקבלת הרכב וגם בהחזרה של הרכב היו נהדרים. "
" הבעיה היחידה הייתה זמן ההמתנה לרכב, כשעה וחצי, אבל הצוות בקבלה היה סבלני, נחמד, ומחייך. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by GORAN - 06 December 2018
" I've been renting from Auto Europe for years, and I love the main feature where you can filter the prices by selecting the Zero Excess option.... the only company that allows you to do that. "
" Despite renting the car with insurance with the zero excess, I did not realise this didn't include certain aspects like wheels damage, acts of vandalism, scratches, that extra insurance can only be bought direct and costed an extra 10 euro a day. This is not the case in other countries... for example I am renting right now in South Africa and the zero excess includes everything... very deceiving. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 04 December 2018
" Great car and nice people, definitely service with a smile and no problems! Will use them again definitely... "
" Very nice people and good car, thank you very much for a very pleasant hire experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HELEN MARY - 26 November 2018
" I always recommend auto Europe. They are the best. No need to look further "
" All fine. The car seemed a bit old. Very nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by PIA - 26 November 2018
" Best car rental experience I ever had in Rome and I am a frequent traveler. The car was superb with phone holder on dashboard and charger really nice touch The car interior and exterior both immaculate. My phone battery never ran to empty on me with this car made my visit less stressful as I needed my phone to speak to suppliers/workmen working on my Italian renovation. The staff were very charming and helpful ,they even looked after my luggage as we inspected the car on my return. "
" The staff were very charming and helpful ,they even looked after my luggage as we inspected the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEPHEN - 24 November 2018
" Will use again and fully recommended "
" Good product, great price. Staff at pick up and drop off very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHELA - 24 November 2018
" I am asking a refound of my booking as I have faced a disservice of which I am not responsible. Because the condition of having to pay £200 in order to have accepted the debit card wasn't mentioned in the term and condition of Interrent company and in auto Europe contract. "
" Very disappointing experience. When I arrived to pick up the car, my debit card initially was refused at the desk. Despite few days before I called auto Europe asking confirmation about this and the guy from the call center in Spain told me Interrent Rome accepts debit card. When I said that to the guy in Rome who was welcoming me for the pick up of the car, finally he agreed to accept the debit card at the only condition me to pay additional and not refundable £200 on top of my £67 (total price paid for 10 days rental). As I refused to pay this additional £200 he didn't accept my debit card then I lost my booking, wasted £67 and didn't have the car for 10 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PHILIP - 21 November 2018
" I was very disappointed with this experiance I assumed both companies were reputable but can only doubt that due this. I also saw other customers experiancing difficulties with the Sicily by Car staff I would not recommend the company to anyone and suggest Auto Europe look into its relationship with Sicily by Car reflecting badly on its reputation "
" when I arrived at the counter the staff member claimed we were late even though they had flight details they claimed there were no more of the class of car I ordered (even though there were 4 of that model in the bays ) they claimed we had contacted them to say we were late which we had not They charged us for a larger model and insisted the insurance was only available at a higher rate My credit card was charged with the original cost plus the new one so instead of £80 it totalled £279 The sales staff claimed it was the broker's(Auto Europe's fault) and that we should have booked direct with Sicily Car and not gone through a broker online "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAUL - 21 November 2018
" Having previously gone direct and had issues on prices being increased etc. I would only use Autoeurope in the future. Every time I have used them it has been faultless "
" 10 minutes to book the car out 10 minutes to book the car in No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GIAMMARCO - 16 November 2018
" Quick service if not busy. "
" Need more people at check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KENNETH - 13 November 2018
" Great price and great service "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by STEFANIA - 13 November 2018
" Always use Autoeurope but this wasn't a great experience "
" First of all the contact number on the voucher was incorrect. We kept phoning the number but kept getting a recorded message. We had to phone autoeurope who then contacted interrent to arrange for the bus to collect us. The arrangement is to wait in Area 5, but the bus actually picks up in area 4. The car was filthy ( I have photos) and also had white writing on windows (again I have photos). Finally the seatbelt on the bus that took us to the airport was broken( again I have photos) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PAUL - 12 November 2018
" Theft "
" They charged me 1000 euro for a tiny scratch. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by RONALD - 11 November 2018
" As usual, not unpleasant. "
" Car a bit older with banging from underneath on rough road, but OK for my purpose. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by KATAYOUN - 09 November 2018
" Very easy and smooth process of booking at a very good price. I have used Auto Europe many times in the past and will continue to do so in the future. "
" Very helpful staff at servicing desk. Quick and smooth pick up and return of the car. Lovely car, despite a massive scratch at the bottom of the driver door. Scratches are very common, almost a badge of honour in Italy, so we didn't mind at all!! :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 08 November 2018
" I might be better inclined if Autoeurope decides to help on this matter! "
" It would have all been good except that when we came back we realised we had been charged an extra €1200 for a comprehensive insurance we were not offered and we did not ask for!!! When you pick up your car they use a tablet to create your document and turn it around for you to sign - you do not see what you are signing! I know customers should ask, but when the queue is long and you want to get away you trust them - especially as we had prepaid! The insurance cover was added without any mention and we were not alerted to the fact that there was an extra charge! They don't give you your rent contract - they email it to you - all very easy - except you find it when you come back at the end of your holiday and it's too late to do anything about it! And when I called them to say we had never asked for such cover, they refused to refund the charge on the basis that we had signed the contract! I find it hard to believe that this was just a mistake! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ROME, IT - Reviewed by MANDELLA - 07 November 2018
" Since returning the my deposit was returned minise a charge for extra insurance which i never purchased and was not on my contract or receipt that i signed as it stated on the pay less contract that i was cover "
" It's was very bad the staff in italy could not speak any English which made it hard. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by THOMAS - 06 November 2018
" I will be using a more mainstream car hire firm next time I require the use of a hire car, the initial booking process on the website was very easy and made me feel confident but this all changed as soon as we picked the car up abroad. "
" We booked a Renault Clio but upon arrival we were given a fiat qubo and told that it was an equivalent, I believe that qubo is not a suitable equivalent to a clio, there is nearly 7,000 difference in rrp of the 2 different cars so how is this an equal equivalent? The radio also did not work. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ROME, IT - Reviewed by GIOVANNI - 06 November 2018
" I drop the Car off went to the terminal realising I left My wallet in the car Went back to the car and it went missing. remembered leaving it in the middle of the car after paying the motorway The man at the desk told me he didn't go to the car when my friend told me He watched him walk towards the car as we was walking away "
" I drop the Car off went to the terminal realising I left My wallet in the car Went back to the car and it went missing. remembered leaving it in the middle of the car after paying the motorway The man at the desk told me he didn't go to the car when my friend told me He watched him walk towards the car as we was walking away "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ROME, IT - Reviewed by MEHMET - 06 November 2018
" Very smooth "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TATYANA - 05 November 2018
" Auto Europe should check the companies it uses as these type of company could damage Auto Europe's reputation. Goldcar should not be on your website as their standars are well below the the other car hire companies standards. "
" I will never use Goldcar again. The staff is very rude and not interested in customer service. The cars are in horrible conditions (dirty inside and outside, full of dents and scratches. Our car was so badly damaged that the passenger's door could not be open fully). The rear bumber had a large dent not on the damage report. This was reported before picking up the car and we were told it was ok because it was only the bumper and did not need to go on the damage report. When we returned the cara different person was on duty and tried to charge us for the bumper damage! So dishonest and unprofessional! Hated the experience and I will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by VINCENZO - 02 November 2018
" Good efficient service with a clean car provided. "
" Although they were the only desk with a queue the service was as quick as it could be. Only comment is that cars never are topped up with screenwash. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by DAWNE - 31 October 2018
" As mentioned above, it was not an easy rental. Am disappointed by service, quality of vehicle and hidden costs/confusing language of insurance. Have rented with other companies in the past that I am happier with and will most likely just continue to rent from them in future when travelleing. "
" First, when I went to my alotted space, it was a similar car model/make and similar but not the same license plate. I thought perhaps the desk staff made a mistake because he didn't seem to know what car to give me. Was informed when leaving that this wasn't the right car. Had to then unpack it and go back to rental desk. They confirmed that it was a different car but could not locate the car that I had rented and been allocated. I agreed to take a different car. This car had not been cleaned - there was cofffee rings in the cup holders, smudges on inside windows and on the windscreen mirror. Outside was equally dirty/dusty. I chose not to raise it with them at the time because I had already been delayed over an hour trying to get a car in the first place and wanted to get on the road and to my destination before dark. In addition, your insurance is not obvous about what you are purchasing and to be honest, a bit misleading in terms of the over-all cost of the rental. This is not the first time that I've rented from Budget and my husband also had problems with your company on previous rentals. It isn't likely that we will rent from Budget again after this last experience. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by PAULINE - 28 October 2018
" Easy to use. It was recommended to us and we also would recommend it. "
" We were bullied into having different car at more than 3 times the original cost. It was a very unpleasant experience. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 28 October 2018
" Overall service was convenient (airport pick-up) and courteous and the hire was good value. Very smooth process. "
" Vehicle somewhat scruffy but ideal for me as it partly relieved the anxiety of damaging a brand new car. All prior damage properly marked. Would have appreciated screen washer fluid at pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MICHAEL - 27 October 2018
" I have rented regularly through Auto Europe over the past 10 years and have always been pleased with the service and competitive prices. This is the first time in over 30 rentals that we have received such poor service from the Rental Company. "
" We were sent to the parking garage to check out the car, where there was one member of staff, who kept us waiting 20 minutes while she ate her lunch. There was no-one available to check the condition of the vehicle which had a number of scratches and marks, so we had to take photos of the vehicle, which we had to show to the helpful man who checked the vehicle in at the end of the rental. I then noticed that we had been charged for Road Tax, which was included in the contract, so I have now written to Maggiore to request that this be refunded. To date, I have not heard back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by EAMONN - 25 October 2018
" Remarkably cheap, very efficient "
" definitely! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 25 October 2018
" Good prices, easy interaction. Note to customers Alamo=Enterprise=Locauto in terms of service. "
" Pick-up is a joke: a SINGLE person handling all customers! Alamo = Enterprise = Locauto: same counter, same cars, same personnel. The car I booked wan't there, of course. Shady tactics trying to make you buy their insurance: 1.You have no CDW 2.Your CDW is worthless 3.Auto-Rent only refunds you We asked the guy at the garage to set the car to "talk" in English and he said he did. Of course it "talk" Italian. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by CALUM - 24 October 2018
" I've used Auto Europe for around 10 years, about 3 times per year, mainly for car hire in Rome. No issues, they offer a good choice, and have been helpful with resolving any problems. "
" Friendly staff, although it wasn't clear about extra insurance etc. Seems they will rescue you if the car breaks down due to mechanical failure, but if you have a puncture they will charge €150... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by GRAHAM - 24 October 2018
" I rang the helpline to explain my problem and was told that no refund and no assistance could be offered. I will not be using autoeurope again "
" I made an error with my booking. I turned up one day early for the car. The sales person told me that I could not have a car and there was nothing they could do. Very very unhelpful - actually no help at all. I went to the Avis counter and they were so helpful and sorted out a new rental for me. I realise it was my error but to not have any refund was bordering on criminal. The car that I did not pick up would have been used by someone else and therefore the company have been paid twice for the one car. This is illegal in the USA. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JAIPAL - 23 October 2018
" Excellent service "
" Great service was late for pickup due to my fault. Accommodated and service was great. Quick drop off as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HENRY - 22 October 2018
" Very rude customer service, lack of information with in the time booked and th day of travel. Lots of arguments not to give your refund The guy customers service was very disrespectful and unprofessional . The company took my money for nothing Will not recommend to anybody. Nether book directly from the car companies. Very disappointed. "
" Very rude customer service, lack of information with in the time booked and th day of travel. Lots of arguments not to give your refund The guy customers service was very disrespectful and unprofessional . The company took my money for nothing Will not recommend to anybody. Nether book directly from the car companies. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MICHELE - 21 October 2018
" Auto Europe provide a good service BUT you need to make it clear when customers are going to face additional, and sometimes unavoidable, costs at pick up. "
" I have used EcoVia once before but this time, on collecting my vehicle, I was presented with the choice of having to wash the car before I returned it or pay Euro 9,60 to EcoVia to have it washed. I detest hidden charges and feel this additional cost should be included in the price originally quoted for the car rental by Auto Europe. For this reason, I will not be using EcoVia or AutoVia again in the future. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ADRIAN PETRICA - 20 October 2018
" Friendly staff, they solved the issue with budget as they explain to the people there that they violate the terms of the contract and i think this is why the "just found" a car for me. Definetly will book again with autoeurope but i will not choose budget again in my life. "
" Tried to rip me off , as they did not have the car that i booked available, they offer me one that was 2 inferior classes. After 1 and a half hours of begging and calls to autoeurope they "just found" a available car. It was dirty and i had to put adblue as it was empty. Still waiting for refund for the adblue and washing money as they said to bring the recipt and they will refund... "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by AZHAR HOSAIN - 19 October 2018
" Good "
" I am yet to receive the refund of my guarantee money deducted. The staff on return counter told me that it is being released now and after 16 days, i am still waiting. Pl approach them. Regards. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by CHANG - 18 October 2018
" I selected and expected a small car like FIAT 500, but was given a FORD, which was too big for two persons. "
" I quite enjoy the rented car, powerful and efficient FORD diesel with a good air conditioning. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTHONY - 15 October 2018
" excellent service from pick up to drop off "
" sicily by car were fabulous to deal with and I will defo use them next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by JULIANNA - 13 October 2018
" Easy to use and worked out great for us. "
" All in all, great. Returning the car in Sorrento was a challenge due to lack of instruction on where to leave the car (facility has no parking). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 13 October 2018
" Would recommend Auto Europe due to past experiences. "
" Faulty valve on front tyre, unable to get cap off valve on rear tyre. Needed to add air due to low pressure. Brake fluid light came on after 100 km, had to pull into garage to top up. Mechanic unable to add air ptressure. Vehicle on outside looked as if it had been through the Iraq war. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 13 October 2018
" Excellent service "
" Very good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NASSER - 12 October 2018
" The car condition was not great, but the list of all the existing damages on the car was clearly typed. There was an issue about the additional cost which we were asked to pay for no clear reason. This was questioned and they corrected it. So you need to watch out the final balance "
" We had a good experience with Maggiore. They are not too pushy to sell you their Insurance and extras. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by NICHOLAS - 11 October 2018
" When Avis were closed we rang Auto Europe who were not at all helpful. We said that our only option was to hire another car that evening and return the next day to pick up the car we had originally hired. We rang to confirm the next morning and were informed that the contract had been cancelled, despite the fact that we had paid in advance, and that we would be charged £190 as a result. We spoke to a very unhelpful and obstructive "Philippa" who refused to admit that there was a supervisor and could not have been more awkward - I have seldom spoken to someone more adamant not to help in any way with the problem we now faced with four children without a rental car that we had booked weeks before. We eventually did speak to a manager, despite Philippa's best efforts, and he agreed to reduce the penalty to £50 but still claimed that they could not provide an equivalent replacement car. We hired the replacement car from Sicily by Car (who you also use) at a significantly increased cost as it was all last minute. The additional cost was at least £400 and that doesn't take account of the cost of being on the telephone for ages - at one point we had been in Italy for 19 hours and had spent 1.5 hours on the telephone to Auto Europe! And then there is the stress of being lied to by Philippa and generally having to sort out the mess ourselves and without any help from you. I have used Auto Europe on many occasions in the past so am particularly upset to be treated in this way. I look forward to your comments and would like you to treat this as a COMPLAINT. "
" We arranged to pick up the vehicle at 9.30pm. The plane was slightly delayed and the bus was running late and we arrived at 9.40pm to find the office shut and were told by other car rental firms that were still open that Avis had shut at 9.15pm. We then had to hire another car from one of the rental firms still open, at considerable additional cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by CHRISTOPHER - 10 October 2018
" Auto Europe good but Goldcar are disreputable "
" Sold me additional insurance with the lure of a free tank of petrol which was not provided. Thay refuse to compensate me. They told lies to achieve the sale. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SUSAN - 10 October 2018
" If you pay for a larger car, which we did, then are given a car that had been in the next category down at the time of booking, one feels somewhat cheated. The cars at Ciampino are always dirty and this one, a Fiat 500L, was not only filthy but the second choice, as we were initially allocated an even smaller car, (also badly damaged). Altogether unsatisfactory and WHY do they take so long tapping details in at the desk? All details should be sent in at the time of booking and you should be able to turn up with the booking confirmation and ID and be shown to your car. Time for a big and long-overdue shake-up of the whole process. "
" Car mechanically sound but absolutely filthy, very scratched and had broken sun visor and rear above-door handles. We got a car one class down from that we paid paid for. Very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ROME, IT - Reviewed by RICHARD - 08 October 2018
" All good thanks. will use again. "
" All good but we had to wait for 45 mins for the car to be brought round for collection, despite being after the agree pick up time and had to report unrecorded damage which also took time. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by HUGH - 08 October 2018
" Communications with shuttle bus and pick point was difficult. Actual car was good but dirty. Staff at pick up and drop off were great. "
" Details for pick up point for shuttle bus was wrong. Telephone numbers were not answered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTONY - 08 October 2018
" Speedy and no fuss - love it! "
" Good. clean no nonsense, no pressure selling of extra insurance. Speedy, great!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 07 October 2018
" We have not had any problems before when hiring cars through Auto Europe. "
" The initial counter staff were fine, however when I went to pick up the car, it wasn't ready. They then said we could have an upgraded vehicle but then eventually they said we couldn't have it because it was assigned to another client. After 40 minutes we received a rather battered Opel Meriva. There were numerous dents and scratches on it, which weren't listed on the vehicle condition report. So we then had to wait another 10 minutes for someone to check over the car and adjust the report. We found that the staff were generally very unhelpful. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by PARAMJEET - 06 October 2018
" Over all it was good experience barring the staff efficieny at the pickup and drop. "
" The condition of car was excellent. But the staff at Roma airport tiok lot of our time in delivery, hence our trip got delated. When making the booking for this car I categorically asked your online support if Tyre and glass will be covered in Zero Excess insurance. Your staff informed everything is covered an SD you need not pay any amount. In case of flat tyre we were advised to keep the invouce/bill of the service and later it LL be reimbursed. But Sicily by Car informed us that tyres and glass are not covered and you have to pay extra 35 Euros for that. Hence we paid this amount. Which is totally in contrast to what you suggested us online. We tried to tell this point to Sicily by car at Rome but they insisted on taking this cover. Since we were already late we didn't argue/contest it. Other point is at the drop off location staff sitting to collect the keys was very rude. He was working on a computer, we greeted him and he just took the keys and on asking one question " do we need to do something else?"he sinplly said go to office and did not guide us the way properly and kept looking at the computer while talking to us..... I mean you are suppose to have some etttiqutes when conversing with your customers. We were pissed of with his behaviour and find our way to office which of course took us some time. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ROME, IT - Reviewed by STEFAN - 04 October 2018
" No problems with autoeurope, I use them twice a month or more. "
" The bad review is simply because they added super extra cover without asking. I speak Italian pretty well and asked them why there was an extra 120€ on the contract, I was told it was simply reserved in case I returned the car without filling it up - when I returned the car I was told I'd taken the super cover, and it was now too late to remove it. Very pissed off and will be taking it up with my credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 04 October 2018
" 5 stars very efficient, helpful and polite. "
" 5 stars very efficient, helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 03 October 2018
" No problems with the booking or the rental. "
" The car was brand new and trouble-free. The queue for the rental was fine with very little delay. Generally a very good rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HELEN - 02 October 2018
" Better signage at the drop off please "
" The exterior of the car was really battered , a tyre was bald and there was a weird axel noise when driving. It did not want to start when cold and I was quite worried about its safety "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ROME, IT - Reviewed by LORENA - 02 October 2018
" Your website is very easy to use "
" The lady behind the desk was very nice but before being served we had to wait 2 hours in a happ haszard que.when we eventually got the car it was scratched badly and the rear brake light was cracked and had a hole in the casing when i went back to the desk i was told did the light turn on but u told them that i wanted a nother car but was told it would be another 2 hour wait ,amazing one was found straight away ans the second car was better but i was treated with distain and dismissed like a moany customer never again with budget when they were by themselves they were excellent nor now "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ROME, IT - Reviewed by GUY LOUIS - 01 October 2018
" Awful. "
" Counter Staff were very inefficient and unprofessional to the point on being rude. The booking was due to start 11.30am, we had to wait 1.5hrs at the airport until 13.00 for a car to be allocated. The car was significantly damaged externally and the back seats were soaking wet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by REBECCA - 01 October 2018
" Unfortunately, for reasons that go beyond my grasp, my account name was changed into rebecca wands. Sadly that's not my name, so when i went to get the car they wouldn't give it to me.... i've rented with autoeurope several times without problems. the staff was very helpful and found me another car, and refund me as well, but the experience was awful. thank you "
" i couldn't get the car for the reasons explained below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by GEOFFREY - 01 October 2018
" With Goldstar it appears at the moment it can be hit & miss re car hire. However one cannot fault the price and we shall again look at Goldcar. We have our own place in Italy and have hired cars through Auto Europe for 11 years now and Goldcar we always dismissed because it was usually a shuttle service and poor reviews. They are now in terminal and are i believe trying to get better. The price is the attraction at the moment and we shall again look to rent from them via Auto Europe. "
" Car NOT full of fuel on pickup, missing at least €10 worth of petrol. Told the Goldstar rep & he took photo of fuel gauge. No water in windscreen wiper box. 2 bad scratches/ small dents on side of car. We took the car back after 2 weeks full of fuel. The reason was simple, the price we paid for the rental was excellent. Pity about the missing fuel though. PS/ on drop off we picked up another pre booked Goldstar car a 500X again and this car was full of fuel and spotless. Well done on price Goldstar. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by PHILIP - 30 September 2018
" Staff were good. Car could have been better. "
" Good service, car was cheapest model and many marks. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by JOHN - 28 September 2018
" Please share them "
" I flew Ryan air on 21 September 2018 17:35 from Manchester to Rome Ciampino. I had a car booked with Hertz. The flight was diverted to Fiumicino. When I arrived at the Hertz desk in Fiumicino with 15 mins to closing time the Hertz attendants told me they had no car and were unable to help me. I ended up having to go to the Avis desk next door to hire a car. I thought the service was extremely poor and very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IDRIS - 28 September 2018
" Overall the experience was great and would recommend "
" The staff were very helpful and swift with the transaction. Car and all the paperwork were quickly sorted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 27 September 2018
" If you check online their is a pattern in their reviews of unprofessional and underhand practices. "
" Was about an hour late and they try to charge me 60 euros (very underhand). After explaining that i rang to book minibus transfer and waited 40 minutes before i got to them, i got away with it. Car was very dirty on collection and no water for washers. Dodgy Company, will avoid in the future "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 3
ROME, IT - Reviewed by LISA - 26 September 2018
" All ok "
" Pick up took over one hour while there were only 4 people before me and there were 3 receptionists. Receptionist was unable to provide sufficient information. The car was not cleaned at time of hire. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by CAMPBELL - 25 September 2018
" Very efficient service. On pick up, paperwork took a reasonable length of time and car in good nick. On return, Hertz did a very efficient inspection and checklist without any queue. Deposit pending status cleared within 48 hours of end of hire (over weekend too) "
" Dollar is also Hertz and I had a Hertz hire vehicle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 25 September 2018
" Need to try to influence the client experience as dont want to wait for over an hour to collect a car. "
" The collection of vehicle was a poor experience. Took over 75 mins to get served. It was busy but there must be a smoother way of getting clients processed. I would avoid them in the future. I would use less.well known agency or use major firms priorty service which would preclude using a consolidator such as you. The car offered was good - we got a soft top which was fun but the car was worn - not a real issue but lots of scratches / scuffs. Suspect it was close to replacement as 43,OOO km. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by VIPUL - 25 September 2018
" Apart from the above, the experience was good. "
" Unfortunately the car we had booked was not available - there was only one automatic car available. This particular car was available at a much cheaper rate so we could have saved over £20 had we chosen the car we were given. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by WILLIAM - 24 September 2018
" No problems with efficient booking process. "
" We hired a car from Rome Airport. When we arrived at the designated parking bay, the car was not present. We were then allocated a car by the drop off people, that had just been returned. It was a Fiat 500L. I had paid extra for a Fiat 500X. Car was OK, but not a good start to the holiday "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by ELENA - 24 September 2018
" Very Good "
" Excellent service by MAGGIORE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAN - 24 September 2018
" I have used Auto Europe now for many years. In order to continue your services, I would like to see that this problem is going to be addressed with Maggiore. "
" This organization has two desks in Rome airport to get your car. One is located together with the other car rental offices and is only for "VIP customers". I was told to go down to the desk located in the garage, where I could stand in the queue for about an hour. A totally uninterested young girl was trying to help me. I was lucky as my reserved car, Alfa Romeo Giulietta, was available. No build-in navigation system but a remote unit (Garmin) set in Italian language. Nobody at the desk could help me to change the language. Found at last somebody in the basement to do it for me. This "great" navigation system couldn't find the street name of my destination village 250 km away up from Rome. I arrived at my destination address in the hills in complete darkness and filled with anger. A bad start for a holiday. However the car behaved good. Upon my return to bring the car back, I got the next experience. The guy who checked my car wanted me to sign a paper on which was stated that I had to pay an extra EUR 147.83. After checking my contract I saw that there was put an extra insurance. WHEN PICKING UP THE CAR, I TOLD THE LADY IN PLAIN ENGLISH THAT I WAS FULLY INSURED VIA AUTO EUROPE AND DIDN'T NEED ANY EXTRA INSURANCE. So that girl two weeks earlier sold me an extra insurance that I didn't order probably to get some extra commission money in. Maggiore a very low level company..... "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ROME, IT - Reviewed by RONALD - 23 September 2018
" It was quick and easy on pick up and return. Much better than the likes of goldcar, rhodium and locauto. "
" Only complaint was, would have preferred a smaller vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by LEWIS - 22 September 2018
" The car was nice and the value good, but the whole rental pickup was frustrating. "
" Waited 2 hours to get car rental and when we got to the counter they didn't have us in their system. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TAYLA - 22 September 2018
" It was awful and would never come back. "
" Staff are rude, whole rental was a joke and would never recommend. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ROGER - 21 September 2018
" The reason I would not recommend Auto Europe is that according to Inter Rent the insurance i purchased from you was innadiquate and I could find myself out of pocket as claiming any money back from your insurance would be very difficult as they will not usually submit receipts to 3rd parties as they don't always do small repairs immediately, this cost me an extra 168 euros. I look forward to your response before I do a review on Trip Adviser as you could have an acceptable answer "
" On arrival I followed the pick up instructions supplied, I rang the number, no answer, tried this several times, same result. I looked through the documents and found another number got an answer, we will be with you in about 10 mins, after 20 mins rang again, sorry but the driver is on his way look out for a car park bus. 30 mins later I saw it approaching but it didn't stop where they told us to wait. fortunately people were getting off so we managed to get on before he left. So after about 1hr 20 mins we arrived at Interrent, great, no, we then had to wait a further 30 mins at the counter. Now comes the best bit. The receptionist told me that the computer had flagged me up as a "no show" as the time it took from the airport had exceeded the time limit. He said he would over ride it as though he was doing me a favour. Next we got in the not very clean car to start our 2hr journey to Bolsena, plugged my sat nav into the USB port, it wasn't working. By this time they had shut up shop for the night. This was the worst car hire experience I have had so replace Not at all Likely with NEVER "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ROME, IT - Reviewed by BARBARA - 21 September 2018
" all went smoothly "
" staff good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALLISTER - 20 September 2018
" Why so much paperwork "
" Generally good,one or two miner hiccups "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ROME, IT - Reviewed by MAREK - 19 September 2018
" No issues with the booking with Auto Europe. Would have been helpful to know that there are no petrol stations once you leave motorway and before you get to airport! But overall was a good experience except for the extra fuel charges. "
" The collection of the car was over 2 hours of waiting! I've never had an experience as bad as this in all the airports I've collected a car from. I'm not sure this was a thrifty issue in isolation as all the car desks at Rome seemed similarly slow. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALAN - 19 September 2018
" I had not expected the hard sell for a further £600 of cost beyond the booking with AE. "
" I had not expected the hard sell for a further £600 of cost beyond the booking with AE. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 18 September 2018
" Customer Service provided by Budget was poor and there response to my complaint has also been, slow and inadequate. I would recommend that Auto Europe do not use Budget at this location. "
" The pick up experience at Fiumicino Airport was shockingly poor. Budget only had one member of staff on duty in the middle of the day. It took over two hours to get through the whole process of collecting the car. No explanation as to the lack of staff has been forthcoming from Budget "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EMANUELE - 18 September 2018
" You are great guys. "
" They lied to me saying that if I did not purchase the Extended Roadside Assistance they could not give me the car because it had become a mandatory payment, that they had informed Auto Europe about it and that Auto Europe should have informed me about it. I could not verify what they said because it was 11PM cosing car, money or to trust what they said and get the car. The day after Auto Europe confirmed that it was all false and that Alejandra from Maggiore carried out a fraud. On the final invoice they also charged me for the Road Tax that was included in my Auto Europe voucher . Everything was solved by the excellent intervention of their manager, Giampiero Eugeni, after I unleashed hell in their office the day I returned the car. Nevertheless Maggiore cannot be trusted and my experience with them was very bad. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by DAVE - 17 September 2018
" Very satisfied. "
" Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ERIC - 17 September 2018
" Auto Europe has been let down by Goldcar staff, "
" Goldcar staff totally lacks basic knowledge of customer service, let alone greeting with a smile, except" you are late" . Unfriendly, border line of rude "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEOFFREY - 16 September 2018
" We have our own property in Italy so use Auto Europe & others a lot. Maggiore always a decent company. We have now over 4 weeks 2 seperate car hire's with Goldcar through Auto Europe. We have always given this company a wide berth and on pick up of our Fiat 500X found it NOT to be full of fuel. Great price tho so full report to come. "
" Excellent. First time driving a Fiat Cubo but very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSHUA - 16 September 2018
" We spoke to Auto Europe customer service assistants during this experience, and while initially making all the right noises and sounding supportive, did not follow up at all or come back to us when they promised to do so. No help whatsoever. "
" Staff were surly, rude and unhelpful. Didn't have the car we booked and were incredibly unpleasant throughout. The alternative car we were offered was dirty, covered in bird crap. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by ANDREW - 15 September 2018
" Car that I wanted not available and nothing similar. "
" Car that I wanted not available and nothing similar. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by NIMROD - 14 September 2018
" It depends on your prices. "
" 1. There is no numbering system when you wait for your turn to be served. 2.It wasn't quite clear if the tank needs be returned full or there will be a charge for it if not full. 3.The car seemed to have a mechanical fault in the steering wheel. 4. Sixt have charged my credit card for an additional amount although I paid you in full. Six didn't explain what the charge is for. Please see details for the charge: 04/09/18 95060037 Sixt 9383580145/00/M/0 Roma Aeropobz £152.63 "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANTONY - 13 September 2018
" No problems "
" No problems... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JONATHAN - 11 September 2018
" Auto Europe are every bit as much to blame as Goldcar, because it is hardly clear in the instructions that you are not able to use an Amex. This situation must have occurred many many times, and the issue should be in block capitals, and highlighted. As it stands, the information on the voucher was highly ambiguous. Read one way, it states that you cannot use Amex, read another way (from the top of page 2) it says "This rental INCLUDES Amex and Diners Club cards. The whole experience was a disgrace, which cost me not only the cost of my initial rental, which I was never even able to take up, but an additional €500. "
" I was unable to take my car, because I only had an American Express card with me (the AMEX that I used to make the initial booking I might add). Goldcar refused all other alternatives that we suggested, namely - a) giving cash for the deposit (I'm not sure that it is in fact legal to refuse cash) b) my friend that was with us putting up the deposit on his Mastercard c) my father giving card details over the phone to cover the deposit The attitude of the staff was very much "computer says no", they were clearly not remotely interesting in finding a solution. In the end I didn't take up the rental, and instead had to upgrade my friend's booking to a people carrier, at the additional expense of around €500. The whole experience was a total disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by FRANK - 10 September 2018
" Fantastic staff, smooth and fast pick up and drop off. "
" First time I've hired, was a little worried with it being in a foreign land, but it was amazingly smooth. The staff were very good, and spoke excellent English. We were by far the fastest picking our car up, in and out whilst others at the many Hire company's there were still waiting. We got a great deal on what we thought was an Audi A4, but instead we got a brand new Mercedes, thank you very much. My only disappointment was on returning the car, they found some damage to a tyre wall, and I got a bill for 230EU, but I guess that's a standard thing with Hire rentals. Would recommend Locauto Ciampino for sure. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 10 September 2018
" AutoEurope is my favourite car rental agency "
" Hertz at Ciampino Airport offers a very professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NASSER - 09 September 2018
" I will not use them again or recommend them . Cheap service , aggressive staff and poor conditions cars. A long wait too to be dropped off to the airport "
" The service behind the counter and the treatment of the customer to buy their insurance was appalling. We were cintiously bullied to take on their cover . We showed them two different covers we already have ny other companies and they questioned it , rubbished it and refused to hear our side . They started friendly until we declined to use their insurance . They became nasty , aversive, refused to give us map or direction for our return drop off . The car condition was really pot and full of scratches . There was no spare tire either . In our booking volucher it says office at airport , there was non. We called them and an auto reply says wait at Parking p5 for pick up , this was not the case . We had to ask others and they showed us where the company pick up passengers to take to their compand. There was no signage of the Interrent . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ROME, IT - Reviewed by PHILIPPA - 09 September 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THELMA - 08 September 2018
" Cannot fault them in any way - very positive experience "
" They were very understanding regarding the tyre shedding incident which unfortunately caused some very minor marks on bodywork. I had already replaced tyre to correct specification so as they said "It happens" Expensive for so small a scratch but it happens! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HUGH - 07 September 2018
" Only issue was handing the keys back. got asked to wait until the 1 service person dealt with another customer who was hiring a car, this took over 30 minutes. We only wanted to hand the keys in. Not acceptable especially at airport when people have flights to get "
" none "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 07 September 2018
" The actual car we received was slightly dirty on the car's exterior but was fine for what we needed. Would recommend. "
" We experienced great service from Europcar. The desk was very efficient and we were served promptly by professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by ANTHONY - 07 September 2018
" Auto Europe are simply the best! Maybe you could add some extra tick boxes on your online booking form showing exactly what the customer requires in advance of booking to avoid the long hard sell at the desk.....CDW Yes/No. Budget hire Italy Fiumicino (front desk only) was not a good experience. "
" Very disorganised & badly managed. Budget have gone backwards in desk service, took as long to get the car as it did to fly to Italy! 1st Budget assistant did not understand if the Auto Europe quote I handed over was paid for in advance? Then again, too focused on wanting to do the hard sell for all the extras. Repeatedly offered CDW, repeatedly told them No we had annual cover. Offered satnav hire which was already in the car? Extra driver per day 7 euros with 1st assistant, 9 euros with 2nd assistant? Not a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NALDO - 06 September 2018
" Easy to book and competitive prices "
" Difficulties in finding the counter in Rome as it was stated to go to the car park level Very heavy insurance sales techniques dismissed the cover taken out by auto Europe Wrong car given requested an automatic but given a manual When complained eventually given auto focus no one there to inspect car just keys inside and away Was s little anxious as there were scratches on bumper "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONY - 06 September 2018
" I would recommend Auto Europe only if they obtain the refund I am due. "
" I was charged for insurance that I said many times I did not want. We were also charged VAT when our booking contract said VAT was included in the price. We want this money refunded. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by GAETANO - 05 September 2018
" will certainly rent again with AutoEurope "
" the all process was smooth and friendly. The car had several scratches and dents that were not reported in the document. We had to call the guy at the reception to show them. He scribbled something on our paperwork but didn't transfer this on the company document. At drop off, the guy told us that the issue hadn't been notified (via computer) and for them the car didn't have any scratches. He was very decent and understanding and trusted us and didn't charge anything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by JORGE - 05 September 2018
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by WILLIAM - 05 September 2018
" I booked a small car to collect at Rome train station using my credit card. Upon collection we were informed that my husband who is the named driver would need to present a credit card. He doesn't use a credit car and so didn't have one with him. They refused to accept debit cards or the card with which i had made the booking. On the final page of the three page terms and conditions it states you need a credit car but it does not mention of the NAMED DRIVER. When I spoke to Auto Europe they tried to assist and suggested they amend the booking form with my name on the form as the named driver but the Thrifty agents refused to accept this. Not only was it a huge inconvenience, it was incredibly expensive as Auto Europe refused to refund me. I had to make a new much more expensive booking and wait several hours for the car to arrive. It was completely unsatisfactory and I would not book with Thrifty again, or recommend them to anyone. Also, I will definitely share my experiences or both Thrifty and Auto Europe with friends and family who regularly hire cars abroad. "
" I booked a small car to collect at Rome train station using my credit card. Upon collection we were informed that my husband who is the named driver would need to present a credit card. He doesn't use a credit car and so didn't have one with him. They refused to accept debit cards or the card with which i had made the booking. On the final page of the three page terms and conditions it states you need a credit car but it does not mention of the NAMED DRIVER. When I spoke to Auto Europe they tried to assist and suggested they amend the booking form with my name on the form as the named driver but the Thrifty agents refused to accept this. Not only was it a huge inconvenience, it was incredibly expensive as Auto Europe refused to refund me. I had to make a new much more expensive booking and wait several hours for the car to arrive. It was completely unsatisfactory and I would not book with Thrifty again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ROME, IT - Reviewed by CHRISTINE - 05 September 2018
" When we brought our car back the gentleman was polite and courteous a pleasant change from the member of staff at the beginning of the holiday Overall it is highly unlikely that we would book with Maggiore again. "
" On arrival at the Maggiore desk the counter member of staff was rude and not helpful at all. We were not given help to find our car or shown the condition of it. She insisted that we had to pay more for arriving late even though our flight had been delayed on the runway and we were unable to contact Maggiore from the plane. Overall a very unpleasant start to our Italy trip. She was not a good person to be at a customer service desk. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAMELA - 04 September 2018
" Good "
" Extremely friendly staff, at the booking office and also when discussing the damage to the car before pick up. The previous driver's issues. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MICHAEL - 04 September 2018
" EASY TO AMEND BOOKING AND BY FAR THE CHEAPEST AROUND "
" EASY TO DEAL WITH PROMPT SERVICE AND VERY QUICK DROP OFF. WE WERE RUNNING A BIT LATE FOR OUR PLANE AND THEY DID NOT HOLD US UP ONE BIT "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by CHRISTOPHER - 04 September 2018
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEMMA - 03 September 2018
" Tried to phone them in the hour we waited for the shuttle bus and kept being disconnected, clearly no one was answering calls. "
" We waited for nearly an hour for the van to pick us up from the airport to take us to interrent. The number provided was not answered just automated and then said they would send a text to cofirm vehicle on way which did not come through. When we arrived at the desk they were really rude saying that we were late and would have to pay more for our vehicle!!! As we had phone evidence of ringing them an hour earlier they agreed to continue without extra charge but not politely. When I asked them to look at vehicle with me to mark down scratches etc they were very off with me, The vehicle was dirty and had litter inside it. We mentioned this at time and they shrugged. The actual car and value for money was fine. But the service was awful When we dropped the car off the service guy was much more friendly though. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by CHARLES - 02 September 2018
" The charge for fuel was too much. I was pleased I opted to fill up the tank myself "
" Fabulous service. Dont bother to buy the 145euro fuel service. It only cost 89 euros to fill the tank "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVEN - 02 September 2018
" Efficient. "
" Everyone very competent & friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by JAMES - 01 September 2018
" Will avoid pick up from termini next time "
" Wait Times to pick up car at Rome Termini were long and unacceptable. Please work on this. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by PATRICK - 31 August 2018
" As above "
" I have made a complaint about an unacceptably high charge I have incurred for hiring two child seats (almost £180) which I have sent to your reservations department along with a copy of my hire voucher. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by LORENZO - 31 August 2018
" Overall good and fantastic value for money. The car had not been cleaned and has high mileage compared to other main competitors but overall good. "
" The location is not in the main Rome Fiumicino airport but the transfer is only 10 mins and fairly efficient. Communication could be improved and better signage provided at the terminal pick up point. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by DONALD - 30 August 2018
" They owe us $70 .........company is dishonest and almost every review says so. I will never let my husband book from anyone again who has such bad reviews because they are TRUE!!!! "
" Car rental agency is a scam. Unfortunately my husband booked are car rental late not knowing that automatic cars sold out quick. He booked with B-rental because they did have a automatic but after researching this company on line, I told him we should cancel. I told him of all the accusations of damage to cars and the renter saying they were already damaged. My husband said we will just video the car and the damages that way they can not claim any false accusations. So we video taped it pointing out all the scratches (gentleman was not happy saying they have to be so deep to even report on his sheet and he did not report all the scratches I told him). I had also read to make sure what kind of gas the car took and check the gas gauge because the car needed to come back at the same level. . Gentleman was asked what type of gas and he said diesel and I asked my husband if the tank was full and he said no it was at a half of a tank. On our return date my husband dropped me and my youngest daughter off at the airport hotel and went to return the car. He was gone like 4 hours and I was worried. B-rental claimed there were scratches on the mirrors and we informed her they were there prior, we even screen shot the mirrors from the video showing the scratches. She said she would have to talk to the guys in the garage and wanted my husband to sign for damages which my husband refused. Then she informed him there was a gas charge and a 30 E fee for not filling the car up. He told her it was at half of a tank when we got it. She showed him on the sheet where it said fuel 53/53 (didn't even know that meant they were claiming we left at a full fuel tank) He fought with her for some time my daughter was even there to verify it was a half a tank and that she heard me ask before pulling away. Women said since the sheet said 53/53 it was his word against the check out guy. My husband finally took the car drove all over Rome looking for gas station and filled it up with 60 E of gas (over $70 dollars) to avoid the additional 30 E charge. I was very upset with him and told him I would not have filled it up either, they are liars, they have terrible reviews and will rip you off anyway they can. I don't think there is any way we can get are $70 back now. I did call credit car and dispute the damages but a few days later the lady emailed us and said there would not be any additional charges for damage to the mirrors. (don't worry they were not going to get it anyway ........we have proof. The company is dishonest! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ROME, IT - Reviewed by SALEEM - 30 August 2018
" Veey happy overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRIS - 30 August 2018
" I love the fact that unlike other cheaper companies, Enterprise only require 500 Euro deposit "
" Easy check in/check out process, great car and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIANLUCA - 29 August 2018
" Very happy with everything "
" Very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 29 August 2018
" I won't be choosing Maggiore again "
" Counter staff rude and agressively trying to sell extra insurance. My car wasn't available so I had to take another which wasn't appropriate. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by MICHAEL - 28 August 2018
" Good website "
" Had to wait 2 hours to pick up the car. Totally unacceptable. Car provided was a Mercedes Vito van when a Ford Galaxy was ordered. Too big for what we wanted and difficult to park. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by KEVIN - 28 August 2018
" Apart from not having breakdown cover everything went fine no hassle "
" Just one thing was a surprise was that we had no breakdown cover but that was it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 28 August 2018
" Checking vehicle out & in was efficient - vehicle was new - price was reasonable for time of year - all round good service "
" Quick efficient service staff courteous & professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEORGINA - 27 August 2018
" Staff great but get a diesel and check the T&C's properly. Make sure you understand them too "
" I was told that the car needed to be returned full (not a problem) and valeted upon return. I have never hired a car where this was the case including from yourselves and think it should be included in the price. I got really ripped off getting somebody near the airport to do it which ended up, after refuelling, costing more than the hire of the vehicle high ruined my experience with you I'm afraid. My car was an Opel Corsa unleaded and was not economical at all. But the service your staff provided was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 27 August 2018
" All good except waiting time to pick up the car. "
" The queue and delay in checking in and being allocated the car was too long. More staff could have been deployed to reduce the waiting time. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ADAM - 26 August 2018
" Very good overall. Maybe a sign up to say you can leave keys without seeing staff if flight is close to boarding . Also not 100% clear if other desks can help you as I'm sure one of the staff for autoeurope had other company's listed on her shirt. "
" Staff friendly . Bit of a wait to be expected. Two staff behind desk. But when drop off a third one outside desk had to be prompted by one behind desk to assist as she was chatting to a someone. Maybe on break but when anxious not to miss plane would have been nice for third person to have been more on it. Again understand staffing levels can be difficult and third staff member was lovely once she assissted. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTHONY - 26 August 2018
" Easy to use "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAOLA - 23 August 2018
" Excellent value "
" Only down side the drop off point which was dofficult to find on return. Could do with precise instructions for return. Other than that, perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RITA - 23 August 2018
" easy and painless "
" very smooth. Only one small thing: make clear that Keddy is autoeurope, not easy to find late at night in Fiumicino airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIKOLAOS - 23 August 2018
" The Avis reception employee has charged an outrageously expensive extra insurance cover without really providing the necessary information or even asking whether I was willing to take over this extra cost. She just mentioned that everything was OK and I was covered. Unfortunately we were in a rush to get the car and we noticed this extra charge. Although it was my mistake to not question on the site this extra cost this type of service is completely unacceptable. "
" The Avis reception employee has charged an outrageously expensive extra insurance cover without really providing the necessary information or even asking whether I was willing to take over this extra cost. She just mentioned that everything was OK and I was covered. Unfortunately we were in a rush to get the car and we noticed this extra charge. Although it was my mistake to not question on the site this extra cost this type of service is completely unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ROME, IT - Reviewed by NEIL - 23 August 2018
" Terrible queues at the airport for vehicle hire plus is was not clear which car hire company had responsibility for Keddy Car hire ? and I did not get the car that I had paid for - Fiat 500 L. Would not use airport car hire again , would go off site and use free shuttle service as this is far more efficient and pleasant. "
" Terrible queues at the airport for vehicle hire plus is was not clear which car hire company had responsibility for Keddy Car hire ? and I did not get the car that I had paid for - Fiat 500 L. Would not use airport car hire again , would go off site and use free shuttle service as this is far more efficient and pleasant. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by SAMI - 21 August 2018
" N/A "
" I had reservation for VW polo or similar instead I got fiat panda which I had the option to choose via auto europe website with cheaper price but I prefer to pay more and get better car category. at the reception office they told me the fiat panda is the the only option that they have (even i've asked for upgrade and pay the difference because this is my honeymoon and I wanted good car to travel through italy) and refund will be via the broker which made the reservation they claim that it is weekend and all others car are not available. While I was waiting to the fiat panda to be cleaned I saw a lot of others car such as renault clio are available. Drop off car in Milan was additional bad experience with this company , more than 15 min waiting to the person that should get the car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by CHRISTOPHER - 21 August 2018
" Auto Europe great - Rome airport a disaster. "
" Over 2 hours to be served at the counter at Rome airport and then another 40 mins to wait in the garage for a vehicle which had not been cleaned. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ROME, IT - Reviewed by ROBERT - 21 August 2018
" autoeurope were relatively easy to deal with. "
" I don't fill in surveys very often but they need to sort out the pick up desk area. I have never seen such an unorganised mess before "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by LUCA - 21 August 2018
" Autoeurope did not help me at all. Only thing the customer service representative was able to tell me is:you were late it's your fault I cannot help you. Very useful!!!! Rentalcars.com has a much better customer service and they would have helped me.i will never use Autoeurope anymore. "
" They rented out my PREPAID car because I was 2 hours late and I had to pay for an expensive upgrade. No comment "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by HAROLD - 20 August 2018
" We arrived at Fiumicino airport and no shuttle bus provider recognised Auto Europe as a car rental company as such it took us a lot of effort to locate the correct shuttle which took us to Interrent. When we reached the Interrent offices they told us the system automatically cancelled the booking if the customer is more than 59 minutes late. We got to Interrent after 75 minutes from our stated landing time, after the plane being delayed by 15 minutes and the long amount of time finding the shuttle bus. So the car that we booked was no longer available and we had no option but to book another car and pay for it again. And Interrent told us that we should ask for a refund from AutoEurope. Whilst at the car rental, I have been trying to get through to Auto Europe for assistance with this and there is no one available to answer the phone. We want a full refund of this booking. I just filled out a form to process a refund from AutoEurope and they just replied that it could take 3-6 weeks!!! We're not satisfied at all !!!!! "
" We arrived at Fiumicino airport and no shuttle bus provider recognised Auto Europe as a car rental company as such it took us a lot of effort to locate the correct shuttle which took us to Interrent. When we reached the Interrent offices they told us the system automatically cancelled the booking if the customer is more than 59 minutes late. We got to Interrent after 75 minutes from our stated landing time, after the plane being delayed by 15 minutes and the long amount of time finding the shuttle bus. So the car that we booked was no longer available and we had no option but to book another car and pay for it again. And Interrent told us that we should ask for a refund from AutoEurope. Whilst at the car rental, I have been trying to get through to Auto Europe for assistance with this and there is no one available to answer the phone. We want a full refund of this booking. I just filled out a form to process a refund from AutoEurope and they just replied that it could take 3-6 weeks!!! We're not satisfied at all !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by MARIO - 20 August 2018
" Good. "
" Professional and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEXANDER - 18 August 2018
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by DAVID - 17 August 2018
" After queuing for around 30 minutes I was told I had to pick up my car from Interrent but was given very poor directions on how to find the shuttle bus. "
" Due to poor instructions on how to find the shuttle bus we were delayed leaving the airport. I then had to wait nearly an hour to get served, and was charged 60euros as i was late picking up the car. This charge was more than my total cost of hiring. Ridiculous given that I received a nearly identical car to the one I had chosen. I did phone to ask for directions and to advise we were running late but this didn't seem to make any difference. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by DESMOND - 17 August 2018
" Car was fine "
" Your collection process at time airport is crazy. We had to wait over an hour. Staff end up photocopying data and data inputting which is all wasted time. You knew how many cars were going out on rental - you need to build a process which can cope with the numbers and still ensures nobody waits more than 15 minutes otherwise people will just go with other companies. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICOLA - 15 August 2018
" Disapppointed for service received by MAggiore i strongly reccomend to AutoEurope to verify the transparency of the service provided by MAggiore. "
" The staff has charged and extra fee not required for full gasoline service saying that this would have been a free charge as the rental was only for 24h. when i returned the car an extra charge of 70€ has been applied. very disappointed for the lack of transparency. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANDREW - 15 August 2018
" I've used Auto Europe for about 5 years now, all has worked well (I've had no accidents or car damage in that time). Occasionally renting directly with the supplier is cheaper but mostly Auto Europe wins! "
" The Hertz pick-up area at Rome Ciampino is very poorly lit. I collected the car (which had a large number of existing minor dents and scrapes) after dark and it was almost impossible to check all damage in the pouring rain. The drop-off area had no rubbish bin - I had to dump my remaining rubbish on the ground beside the car as there was nowhere else to put it. Car had a large number (10+) of minor scrapes and pings. Big plus was that there were a number of different cars I could chose from (I happened to want a Diesel and this was the only one available!) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by DANIEL - 15 August 2018
" Simple process to book "
" Would be easier to know that you use Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by KELLY - 14 August 2018
" I am price conscious and think auto Europe found me a great price. Will use again. "
" Expected experience, not bad, not great. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by STEPHEN - 13 August 2018
" No assistance provided on call to you "
" Poor communication "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KIRK - 12 August 2018
" Extremely stressful experience which ended up costing a lot more than we had been told. Took a total of 4 hours to get our cars after having to deal with the rude staff and pay extra for cover. Very stressful start to our holiday. Dropping the cars off in Venice was a lot easier. Polite staff and sorted within minutes. "
" Staff were very rude when collecting car in Rome. Had to pay another £300 when only expecting to have to pay £60. Other customers dropping cars off had lots of charges because they hadn't paid the extra £300. Other customers having same problem as we had with extra charges and staff we extremely rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ROME, IT - Reviewed by ZAIN - 11 August 2018
" Upon dropping off the car, service was very efficient "
" Long wait of over 40minutes upon picking up the vehicle. Counter staff were very pleasant but perhaps need more of them or a more efficient service. Upon collecting the vehicle, was asked to sign the checklist prior to inspecting the vehicle and the vehicle had been left with the engine running on the exit ramp of the car park so when I was checking the condition of the vehicle which takes several minutes, other users of the car park had to wait behind the car and were unable to exit so were understandably frustrated. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by CAROL - 11 August 2018
" Long wait at counter, around 4 hours rude counter staff at Rome airport branch Maggiore staff said it was Auto Europe we should contact with issues, not them. Ended up paying far more the original internet price. "
" 4 hours before cars were on the road. Rude and unfriendly counter staff at pick up. Long queue wait as other customers were also experiencing long delays due to problems, expected to pay for extras they didn't want. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by ADAM - 10 August 2018
" Until I know that Budget have not scammed money from my credit card I will not recommend any company that recommends them "
" 90 minute wait at the desk. Then told I had to have their smallest vehicle. Refused as I paid for a class C car, waited 15 mins told I could have next smallest vehicle. Refused again. Told I had to pay extra. Refused again. Waited another 20 mins finally given an Opel Corsa. Told it was diesel which was noted on the written agreement but car was petrol!! More damage on the vehicle than I saw on the electronic agreement I signed, none of which was noted on the paperwork they gave me. Went to Budget office in Car Park, was told to see one of the attendants in the car park. They said I had to go back to the office. Queued up again at the office. Told the car park security would note all the damage and sign papers before letting me out. Security man laughed when I drove up and asked him. Told me they were lying to get rid of me and said I needed to go back to the office. Three Budget reps in the office with one customer when I returned but all refused to speak to me when I went back. Eventually a white shirted manager came in and he came with me to look at the car and agreed the extra damage. Appalling attitude. I never raised my voice or showed any emotion at any point but they didn't care less. Horrible first impression of Italy and as for Budget I would never consider renting from them again. On return attendant agreed no additional damage to vehicle but I am 100% expecting Budget to try and scam money from me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ROME, IT - Reviewed by DANIEL - 07 August 2018
" Good price for type of car "
" Was advised car was unmarked however on inspection found several scratches and small dent, in addition car was dirty inside and out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by GARY - 07 August 2018
" Good experience, friendly staff easy and swift drop off and collection. "
" Always a bit nervous when hiring a car overseas, but nice clear process with helpful staff. Although we didn't suffer any damage to our car I noticed that in the return terms that Alamo by Ent state that minor marks under 5cm would be exempt which is a welcome, comforting and common sense approach from the company and gives me comfort as a customer. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW MARTIN - 06 August 2018
" Clear and simple site. Unlike other sites, this site tells you how much deposit you must pay upon collection. "
" This year very good but be cafe ful some staff try to add on extra insurance even though already paid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEIL - 06 August 2018
" No problems at all. "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JON - 06 August 2018
" I call autoeurope to try to recuperate the money of the previous reservation. They refuse and told me that I should have arrived at the time stipulated (I have no idea why anyone cares that if I have already paid for a car rent, who cares at what time I pick it up, as long it is on office hours and later than the told time.) "
" Horrible, because I arrived 1 hour later than when I stated (and that is partially because the drop off information is outdated) they did not want to uphold may prepaid reservation, forcing me to rent a different car and lose the previous reservation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MATTHEW - 05 August 2018
" Long wait at reception in collection, one operator serving 4 waiting customers. "
" Was given non equivalent car to my choice. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by HANS - 03 August 2018
" It should have been possible to notify me that I should go the Europcar desk at the station to collect my car "
" There wasn't a Keddy counter at Rome station, so I had to use Europcar. They were obviously not expecting me because there was considerable discussion about what car I could have. When I got to the car it was dirty inside and dented all over both near and off sides and at the rear. When the car was dropped off at Fiumicino Airport we were accused of having added a dent to the car. Fortunately we had taken photographs on the mobile phone that proved that all the dents were already on the car when we picked it up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ROME, IT - Reviewed by JAMES - 03 August 2018
" All good apart from the wait at the begining "
" Just Rome termini collection takes a very long time (over 1 hour for 3 ticket numbers to be served), I appreciate the people in front of us didn't have their documents etc ready, perhaps they should be moved to the side to let those ready to be processed quicker. That said, when we did get served the chap was great and the car was awesome. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIANCARLO - 02 August 2018
" auto europe has been efficient "
" the staff at the counter were not friendly all the rest it was good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HELEN MARY - 01 August 2018
" Always excellent in every way "
" Easy to pick up the car but the agent was a bit slow. The car was fine. At drop off I was told I owed a further 89 euros or thereabouts. I questioned this and was told to Call Maggiore's customer services but I spoke to an Auto-Europe agent who assured me there was nothing to pay. The car was returned full and in perfect condition. I will see from my credit card statement if anything has been deducted from my deposit. Maggiore's agents showed no interest in resolving the problem. I will avoid this company in future. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCIANO - 30 July 2018
" Will never use budget again "
" Was overcharged on super damage waiver which was never asked or even mentioned at budget desk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 29 July 2018
" Auto europe are consistently the cheapest provider, but the new website is not as good as the old one. "
" Adequate experience, no dramas. Much better than Goldcar or Locauto. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by DAVID - 26 July 2018
" Over all the experience was a good one. The washer bottle was not full, a minor thing I know until you need to wash screen. Other than that the car was fine except there was no USB port which I think would be good to know as a prospective hirer these days. We use the navigation on our phones which is heavy on battery life and without a USB in the car we are unable to recharge. Again if the car doesn't have one that is fine but it would be good to know when booking the car. "
" Over all the experience was a good one. The washer bottle was not full, a minor thing I know until you need to wash screen. Other than that the car was fine except there was no USB port which I think would be good to know as a prospective hirer these days. We use the navigation on our phones which is heavy on battery life and without a USB in the car we are unable to recharge. Again if the car doesn't have one that is fine but it would be good to know when booking the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by KORY - 25 July 2018
" Auto Europe was a great tool to easily find a rental car for my trip. "
" The shuttle service from the airport was not clear. I had to call Interrent which was an automated service and it did not specify that I had to wait in the departures area for a shuttle. Arrival area made more sense. Further, I could not reach a person to talk to, it was only an automated service. Very Frustrating. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by STEPHEN - 24 July 2018
" Car was fine but smaller than needed and underpowered. "
" Good enough, but the counter staff was very abrupt / almost rude when we tried to explain we already had insurance and didn't need more. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by WILL - 24 July 2018
" Auto Europe seemed grand - it is clear website and we got a car. Dealing with Dollar (Hertz) was awful. "
" We waited 4 hours to pick up the car. It was midnight when we finally did (we landed at 20:00). Drop off was similar (although only an hour!). Frankly, it was chaos... "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
ROME, IT - Reviewed by DAVID - 24 July 2018
" Clear website. No surprise charges. Made renting the car easy. "
" Rental from Alamo excellent. As good as could be asked for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by WILLIAM - 23 July 2018
" Easy booking, good price, good communications thereafter. "
" All good - easy pickup, car well prepared. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KENNETH - 17 July 2018
" See 3. I think this covers things. "
" It was appallingly bad. I queued at The Maggiore desk in Rome for over two hours to get assisted. Ahead of me I could see repeated customers having difficulty with their rental plans and a lot of anger / frustration. I had paid nearly 500 Euro for my vehicle - Audi A3 (or similar). The car I was offered was a Smart vehicle. Yes, this had 4 doors, but was tiny and with absolutely no luggage space. It was hopelessly inadequate for my needs (an A3 would have been fine). The lady dealing with me was really nice and helpful but explained no other alternatives were available except for a Renault Megan estate - including insurances this was an additional 903 euro, additional to the money I had already paid. I was in an impossible position as I needed a vehicle and had no option but to accept this offer. My impression was that many other customers were having significant frustration with Maggiore and that this company manipulate the position of arriving tourists who are simply eager to get on their way. It was total shambles. I was appalled. It reflects extremely badly on Auto Europe. I could never use you as broker again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDWARD - 16 July 2018
" Appalling will never use again "
" Dreadful customer experience ! Waited for nearly 2 hours to get car with only 5 people in front of us . Everyone without exception was in an argument with staff over some aspect of their booking . Staff attitude was appealing . The man in front of us was late and they told him his care was gone and he would have to have another at a rate of 15 € per day extra - in fact his cre had not gone it was still there . He also waited 2 hours with his 81 year old mother . When we brought car back undo aged and with full tank of petrol we were met by young man who presented us with a receipt for €176 for which he was not able to explain what it was for ? When we turned to service desk other customers were again in arguments with staff and when we caught a passing member of staff to ask about the bill she would not listen and walked away . Perhaps you could enlighten us as to the €176 ? Will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ROME, IT - Reviewed by GUDMUND - 16 July 2018
" Fast and efficient. "
" They have been trying to charge significant extra amounts without any explanation or invoice. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by JAMIE - 15 July 2018
" I am glad Auto Europe was recommended to me - I would be delighted to recommend them to anyone. "
" Winrent were excellent - a great efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by LINDA - 13 July 2018
" booking good but no facility for priority car collection "
" Very slow counter staff and long queue. Used to be a lot better "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by HERMON - 12 July 2018
" i always really enjoy renting with Auto Europe I trust you to pick better partners, on my behalf especially when in new towns & Airports. "
" Hi I was a little annoyed that they wanted us to pay for the car to be cleaned in advance €10 isn't much but we didn't make the car messy at all either. However the pictures that they showed us of cars which needed full valeting and incurred a much larger cleaning fee on return weren't that bad so €10 seemed cheap alternative, as we would not be cleaning the car. On reflection car was just as clean on return as at collection and I am sure that is the case for most rentals especially short ones like hours for 2 days. On a positive note they gave us a free upgrade and the young Lady who served us was fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 12 July 2018
" only problem is - as always - lack of boot space for suitcases "
" Helpful and quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SARAH - 10 July 2018
" I like auto Europe customer service when you can ring them and the deal with any problems professional and I feel you get the best price when you can keep an eye on their prices and if this booking goes down they will easily refund the difference . All the staff have always been so helpful and happy to talk to "
" Maggiore has charge us a upfront very large fuel bill of 96 euros for a small fiat panda they confirm when brought this back we would receive a full refund without any problems and all the check in clerk could give us back was 36 Euro which he said is the correct amount for a panda which leaves a large overcharge which they confirmed should never have been charge to us this was incorrect and now we have to make a claim back via auto Europe as they could not do anything at the desk as it was put on to our card without this I was not allowed the car and they put this on as a optional extra request by the customer which is not correct . I am now in the process of claiming back my full refund from maggiore that they promised me when I returned the car and they did not keep to there promise even after Julie the sales clerk promised us a full refund, so as a customer I am not pleased at all with there service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 10 July 2018
" A good car hire experience. My only negative is the lack of fuel station on the approach back to the airport when re-filling the hire car back to full as part of the deal. The fuel station the airport signs guide you to is horrendously expensive and dangerous to exit out of. "
" Good service & very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JENNIFER - 10 July 2018
" The experience was easy without any complications. I would definitely hire a car from this group again. "
" I found the Ecovia staff at Rome Fumancino airport very helpful , friendly and highly professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DANIEL - 08 July 2018
" Booking experience was fine but don't think there was much information about the cleaning fees. "
" They try and charge a cleaning fee when you collect the car (basically cleaning insurance!) which is 9 euros. If you don't pay and the car is returned unclean they say they will charge 30-70 euros but to demonstrate they just show a picture of a large splash of mud by the wheel arches which in my view depicts excessive dirt. However the car we collected wasn't professionally cleaned anyway and didn't have an floor mats. When we returned the car (which was in a clean state) the first thing they noted was that we hadn't hadn't paid the cleaning fee and it was too dirty. We challenged this as we had photos of before renting and they dropped that charges but it wasn't a good customer experience (helped that one of us speaks Italian) and many others would be bullied into paying. I'm going to avoid them in future. To add to this they didn't notify us that they had moved offices from park and go to the airport so we wasted time trying to return the vehicle to park in go. Really unprofessional and terrible customer service. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ROME, IT - Reviewed by IAN - 06 July 2018
" I was a bit unsure about booking through a third party and not directly with the car hire company. However it was easy and the price comparison aspect of AE was very good. I will definitely use AE again. "
" The counter staff were very helpful and efficient. There was some discussion as to the vehicle I was going to get between a lancia or Renault Clio. I am glad I pushed and got the Clio. Drop off was quick and extremely efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROSSANO - 04 July 2018
" The worse car hire experience I have ever had. It would tell everyone to avoid Interrent. I have used Autoeurope in the past and have generally been happy with the experience of using Autoeurope with the exception of this incident. "
" On arrival Interrent had no car available. There was a long line of people waiting for cars to be returned before they could collect their car. It seemed it would take hours to get a car. We had to go to a funeral and would have missed the funeral so we had to find alternative transport which was very stressful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by STEPHEN - 03 July 2018
" All as promised, good quality vehicle provided at the right price by courteous staff offering an efficient service. Have used in the past and will do so again. "
" All as promised, good quality vehicle provided at the right price by courteous staff offering an efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHETAN - 30 June 2018
" Easy to use. I hope you can assist in this case "
" The lady at dropoff scrutinised the car to an extent I have never witnessed, far more than at pickup. She claimed there were some marks on the roof. We never checked the roof at pickup, and any marks were faint at best. I don't recall any incident when marks on the roof could have happened. She did not share her picture of them. Finally they charged me €485 even though any cost to buff out marks would be far less. I can only assume that the assistant is on commission to find excuses to charge penalties for no reason, maybe to incentivise people to pay more for zero excess insurance. I will now have to waste time appealing this to the company "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by VICTOR - 28 June 2018
" Seemed smooth and hassle free! "
" Car was perfect, brand new to be exact... it took a fair amount of time to pick up the car which was the only part of the experience that was lacking. I guess being busy is a good thing! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 28 June 2018
" 888 "
" 888 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMIE - 26 June 2018
" All good "
" All good but we do not seem to have received the email agreement. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 26 June 2018
" I spoke to one of the AutoEurope staff about a price change in the car rental, they were very helpful and suggested that it would be better to cancel & re-book, saving me over 50 euro's. "
" The process to get to InterRent off site office was confusing and it was impossible to speak to someone when we tried to phone. I was charged for an upgrade which was not mentioned to me but was included in the contract (so it's partially my fault for not checking) but the car did not seem to be an upgrade (Dacia Duster - 10 euro's a day) and the state of the car was very muddy/dirty/dusty and had many chips which we had to point out. I'm very wary of whether I will be charged for the cleaning of the car or for any of the scratches, even though i have it marked on my contract. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by SIMON - 26 June 2018
" slightly less convenient that queuing in the airport but less than half the price! "
" It was very very cheap. The car wasn't clean but it was cheap. The answer service didn't explain the location of the pickup bus very well The service was a bit slow, but I've had worse. They wanted a credit card for excess cover even though I'd paid thru AE so luckily i had one with me. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ROME, IT - Reviewed by GRAEME - 26 June 2018
" Booking was easy "
" Car was not ready for pick up when I arrived. Was provided a worse car than I booked. Chaos as drop off with large que and not enough staff to return vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ROME, IT - Reviewed by GEOFFREY - 24 June 2018
" Excellent. "
" Did all that was required speedily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICHOLAS - 24 June 2018
" NEVER USE THIS COMPANY they are only interested in you insurance . They put a 5mm scratch on the car "
" I'm reporting ECOVIA . The man put a scratch on the car when he told me to go to the office . Total con will never use them again I went to the office to complain 2 min later the car had gone . Total rip off . "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEFANIA - 24 June 2018
" I wouldn't reccomanded to anybody. "
" I boocked my car with interrent company. When i got to rome airoport. I try to call for pick up to take me to pick car up. Wich is about 4 miles away from the airoport. It took them 1 and half to come to pick up. When i got there. They told me you are late 59 minutes you need to pay 15 euros aday. This company is cheap to rent a car but a lot of troble when you arrive there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JAMES - 23 June 2018
" As above "
" Upgraded to a virtually new car. A very pleasant rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 17 June 2018
" All good "
" Always good and helpful. Cars usually a bit scruffy but not scared to drive them like in Italy as I am a beautiful spotless one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by VINCENZO - 16 June 2018
" Very good an efficient "
" That is a rip off, they take money out of my account with out any authorization or any signature . Pretending that I did scratch the car, for sure that scratch will be passed on to another customer , and on and on, They hold me in the car park to make me sign for some thing I never did, nearly miss the flight, you should remove interent from your list. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by RICHARD - 14 June 2018
" Simple car rental is all that's required "
" Simple car rental is all that's required "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ADAM - 09 June 2018
" Flight delayed by 1 hour,were charged 43 Euro on top of our rental price for out of hours collection,even though we arrived before closing time of 11pm,counter staff told us they closed at 10.30pm. "
" Over zealous upsell,and sneaky underhanded added charges to price of rental. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by HELEN MARY - 08 June 2018
" I always use Auto Europe and always will. I find the service without fault and the website very easy to use. "
" I waited over an hour and a half to see an agent. Only three out of seven disked were manned, and it took about twenty minutes to process each client. When I went to collect the car it had not been washed and I was asked to wait. I asked to be given a different car because I had already waited such a long time. I still had to wait a further ten minutes and even then the car had not been cleaned properly. Otherwise the car worked fine, and drop off was quick and easy. I will not be using Thrifty (or Hertz or Dollar) again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by ELIOT - 17 May 2018
" Very happy. Had a brand new car. "
" Was great and very inexpensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 16 May 2018
" No issues "
" The car rental center at Ciampino is near-impossible to find - ask staff around the parking area to help you. The staff there was very chatty which slowed down the queue considerable, buy once we got our turn, it was quick enough. The car was relative clean and did not have any issues. Pity they make you pay at the counter to have it washed - hidden fees are never nice! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by PHILIP - 16 May 2018
" Bloody awful, Autoeurope should stop using this company. "
" Nice clean office with very few customers and no waiting. Tried to scam me into a smaller car. Said I would have to wait 20mins for the size car that I had ordered. Then tried to give me an upgrade at an extra €26 a day. Then when I refused that, suddenly 2 minutes later the car SIZE ordered appeared. I had ordered a VW Polo, a Lancia Ypsilon was what I got. Utter piece of s##t, under powered and wallowy. They tried to scam me on return for a small mark that was below the the size they specify. They seem to be data harvesting email addresses saying the one they had of mine didn't work, but nor did the next one I gave them. I never got an email confirming the car was back and ok. I had to make the airport transfer driver sign to say the car had been accepted back in good condition and full of fuel. I felt the entire experience to be a rip off. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ROME, IT - Reviewed by RONALD - 12 May 2018
" Was able to change contract several times to get best value and have always found auto europe to be the best value. Don't like new site though. Much prefer the old one. "
" Always been a good firm to hire from "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by GIANCARLO - 11 May 2018
" Very good price "
" Very good nice staff very friendly new car fast in everything thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - 02 May 2018
" N/a "
" Really friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEPHEN - 01 May 2018
" Very quick and easy to use "
" we have used Firefly in the past and never had any issues and will continue to use them if the pricing stays competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 05 July 2015
" Quick and easy serivce "
" It took nearly two hours to get hire car, very slow process in a no air conditioned offices. Staff were pleasant and helpful but time delay hugely frustrating especially so as party of five "
ROME, IT - Reviewed by STANLEY - 02 July 2015
" I have used Maggiore many times through Auto Europe and have always been very satisfied. However this time I also booked a child seat for when my grandchild arrived. When I collected it is was covered over. A few days later when I came to use it I uncovered it to find it was very dirty.I therefore would not use it and had to borrow one from a relation.This was a complete waste of the money I had to pay. "
ROME, IT - Reviewed by ELENA - 02 July 2015
" Absolutely brilliant. I had the nightmare of change of airports in Italy due to fire in Fiumicino last May and had to land in ciampino airport but then was a heavy storm and were diverted to FIUMICINO. But the staff at Maggiore car hire were excellent and had no problem picking up car from there. Well done shame I could not say the same about Easyjet!!!! "
" Brilliant staff on desks at Airport "
ROME, IT - Reviewed by BRUNO - 02 July 2015
ROME, IT - Reviewed by PETER - 29 June 2015
" Experience of Auto Europe very good. Took all inclusive cover, luckily I did not need to use it. "
" Man at desk was a bit sniffy when I told him I had Auto Europe inclusive cover. Also, I did not take my credit card on holiday and he refused to accept my wife's. I had to use my debit card, but fortunately did not need to use the service. "
ROME, IT - Reviewed by ALAN - 29 June 2015
" Pleasant customer service but forgot to issue sat nav and not notified of car park exit fee. Directions for return of car could be improved. "
ROME, IT - Reviewed by IAN - 29 June 2015
" Good deal with lots of options. However my comments below re Locoauto could also be blamed on Auto Europe for not making their statements clear. A link saying these companies require two credit cards rather than saying at least one credit card would be helpful. "
" T&C's stated one credit card in primary drivers name with no restrictions. Buried deep further on it had a statement saying two credit cards however it wasn't linked in anyway to first statement. Forced to pay 550 (£100 more than the car hire) otherwise they refused me a car and had no other cars available. "
ROME, IT - Reviewed by BARBARA - 29 June 2015
" I was disappointed to find you had taken 2 deposits against my credit card - one for 1000 and the other for 100 - this was never mentioned or explained to me and then it was not returned until 2 days after the car was signed back in. Otherwise the car was good and in good condition. "
" Why oh why do car rental companies always try to sell more insurance. Make the quote fit for purpose and offer the options on line then leave it. The staff were very efficient. "
ROME, IT - Reviewed by PATRICK - 29 June 2015
" Call me "
" Call me "
ROME, IT - Reviewed by STEWART - 28 June 2015
" Use regularly "
" Good service free upgrade. "
ROME, IT - Reviewed by EDUARDO - 27 June 2015
" Although I rented with Auto Europe the provider was another company (Keddy). This wasn't clear at all on the voucher and when I approached the desk at Auto Europa I was received by a very rude man who said the booking wasn't with Auto Europe. I insisted until he made a phone call and set me to the Europecar desk. A clear message on the voucher would have been very useful, and friendly staff at the counter would have made the experience better "
" Once I got the above sorted everything else was greate "
ROME, IT - Reviewed by MARK - 27 June 2015
" Staff ignorint, not able to explain properly what I'm paying for I need to speak to someone about my experience I need to speak to someone English to understand me "
ROME, IT - Reviewed by VICTORIA - 24 June 2015
" Staff were rude unhelpful I booked in the highest category they didn't have any cars except a 4x4 which I didn't want and I had to accept a car in a lower category which was manual "
" Staff were rude and unhelpful I booked a high category car and the only car I could have is a 4 x4 and I had to take a car in a lower category that was manual "
ROME, IT - Reviewed by JOHN - 22 June 2015
" I was queing for two hours to collect the car from the airport, as were other disgruntled renters. Sicily by car really need to upgrade there systems as it was taking nearly half an hour to deal with each customer "
ROME, IT - Reviewed by CESIDIO - 22 June 2015
ROME, IT - Reviewed by PETER - 22 June 2015
" Large queue on arrival. The ticketing queueing system helps reduce frustration but Sicily by Car should have more staff available on busy Saturdays, they know the rough time of renters' arrival time and should schedule more staff accordingly. However, once at the desk the service was very efficient and the staff pleasant. Handing back the car was very simple, quick and efficient. "
ROME, IT - Reviewed by PAUL - 20 June 2015
" I have hired through Auto Europe on several occasions and have always found the rates to be very competitive. I have also found customer services to be second to none on the odd occasion where I have made a referral. "
" Excellent quick and efficient service including being given a choice of vehicle within the group. Car provided had low kilometres, was clean, and had only nominal damage. I have hired from this provider previously and would have no hesitation in doing so again. "
ROME, IT - Reviewed by FREDERICK - 20 June 2015
" very good "
" very easy to deal with, no problems. I have had lots of issues with car companies before but this one was brilliant. "
ROME, IT - Reviewed by RALPH - 19 June 2015
" Very good. "
" Nice car,no problems "
ROME, IT - Reviewed by JONATHAN - 15 June 2015
" 1st rental a month ago they gave me a free upgrade to a C4 Cactus only 4000km on the clock This time I got what I paid for (nearly double what I paid end of May) Old Citroen C1 7500km a bit battered but it was fine. "
ROME, IT - Reviewed by JULIE - 14 June 2015
" On arrival, it took a long time at the hire desk, and the staff were not very welcoming. For the first time we were asked if we wanted breakdown cover, so that if we broke down we would not have to pay for towing, so it cost approximately an additional £40. The car, which was an economy choice, was a Corsa and because we were in the hills south of Rome was underpowered. Note to self, choose compact rather than economy!! "
ROME, IT - Reviewed by ROSS - 10 June 2015
" Poor levels of customer service Very high charges if you are unlucky to have a small scrap to the car "
ROME, IT - Reviewed by KEVIN - 09 June 2015
" Easy to use and good value "
ROME, IT - Reviewed by PETER - 07 June 2015
" Because the airline I was flying with kept changing which airport we were flying to/return from I changed my booking with you at least twice and still got it wrong as they changed yet again when I arrived at the airport. Your staff were most courteous efficient as was the quick response and emails. I will always use Auto Europe and have no hesitation in recommending you. Thank you. "
" Frequency of the rent-a-car shuttle bus is better than it has been but still room for improvement. "
ROME, IT - Reviewed by DAVID - 07 June 2015
" little problem finding car hire place on return as sat nav would not recognise address "
ROME, IT - Reviewed by JOHN - 06 June 2015
" We found it quite difficult to find to desk "Smile", once we did the staff were very attentive and offered an upgrade. As the vehicle was brand new and there was no one to take us through the controls a handbook would have been an advantage. However, great driving experience and the handing back of the car very easy and uncomplicated. Many thanks for enhancing our holiday. "
" We had difficulty in finding the desk allocated to "Smile", walking two or three times around the car hire area after a flight not appreciated, perhaps some better identification boards? But the staff friendly enough and very professional. "
ROME, IT - Reviewed by PAUL - 05 June 2015
" very happy with quick efficient service and car provided was brand new "
ROME, IT - Reviewed by KATAYOUN - 04 June 2015
" I discovered at the airport that road assistance was NOT included in the rental price and would be 2 Euros extra per day - as my rental period was very long this meant an additional £50! I think this essential service SHOULD always be included in the rental price. Subsequently, I discovered that the air con was not working in the car. Locauto were very unhelpful and told me that they didn't have any other available cars and there was nothing else they could do. So, we were stuck with a car with no air con - luckily the weather was not excessively hot. "
ROME, IT - Reviewed by BOGOMIL - 02 June 2015
" Flight was delayed with about an hour and the office was closed although they had my flight details. I called the car rental company Maggiore next morning only to find that the car has been rented out to someone else and I cannot get another car or my money back. I was advised to call Auto Europe, only to hear after being on hold for about an hour that they could not do anything. 1.5 days of the holiday ruined, £300 lost without even seeing the car I had booked for 10 days. Ripp off. "
" The worst car rental company I have ever dealt with. You are late with an hour they charge you 10 days of car rental fees and do not let you use the car. "
ROME, IT - Reviewed by CAROLINE - 02 June 2015
" We had to wait as there was 1 person trying to deal with 2 separate customers at the same time, then another customer dropped car off and they had to go outside to check vehicle. We were waiting for around an hour before we were dealt with, waiting with a 4 month old baby. Other desks dealt with their customers quicker, they had less than 10 customers in total between them while we were waiting. The staff member did apologise for the delay and also for the car being parked under a tree and covered in bird mess on windscreen. On the return there was no room in car park, cars were parked all over the place, we had someone outside who checked over car quickly. We didn't encounter any problems with the car itself which was large enough for us. "
ROME, IT - Reviewed by GIOVANNI - 01 June 2015
" Have used Auto Europe many times "
ROME, IT - Reviewed by STUART - 01 June 2015
" It took me nearly 3 hours to collect my car at Rome station- there was 1 person processing customers and it took at least 20 minutes per customer. My family and I wasted half a day of our precious holiday because of the inefficiency of Loacauto "
" See above "
ROME, IT - Reviewed by IAN - 31 May 2015
" Usually try and get Europcar at Fiumicino for many reasons but the excess on the car was over three thousand euros, even the desk staff at Europcar had never seen an excess so high, so needs better deals rather than packing the offers with off site cheap in all respects car rental companies "
" Car was battered, only three items of damage listed and by the time we had inspected we had sixteen items noted. But Europcar are the better of all the companies at FCO "
ROME, IT - Reviewed by MITCHELL - 28 May 2015
" Add the ability to choose the exact car model rather, and update the actual choices available. I did not know that I had reserved an automatic, nor did I know for certain that for my reservation this would be (or could be) an Audi A3. In fact, I was interested in renting an A1, which on your website was not indicated in the car class I chose. However, I was able to make the change at the counter to the A1 manual. So I was very pleased at the outcome, but it would be preferable to know this information beforehand. "
" Compared to other car rental agencies I have used, your check-out and check-in process at your facility was slow, but otherwise efficient. Your staff was friendly and helpful, but additional staff to process multiple clients at the same time would have been helpful. For example, I took us about 30 minutes to check-out of your facility at Rome Termini, and about 20 minutes to check-in at FCO. If we had been running late in getting to the airport, your check-in process would have been unnecessarily very stressful. "
ROME, IT - Reviewed by PHILIP - 27 May 2015
" Our reserved car was not ready. No explanation was given initially as to why it was not ready at the reservation desk. Once we arrived at the collection point, no explanation was given as to why the car was not available and the reception staff were abrupt and rude. Our flight had been delayed 1 hour and so were 1 hour late arriving at Locauto. So I am at a loss as to why our car was not available when we arrived at the reception area!! Very poor service. If we had not reserved a car, I could understand we may have to wait for one to be made available. Giving little or no indication as to why our car was not ready is completely unacceptable. "
ROME, IT - Reviewed by FRANCIS - 25 May 2015
" Service is always excellent - it is why I like using you for my hire vehicles. "
" I have sent an email to Customer Services explaining my experience. "
ROME, IT - Reviewed by ANDREW - 25 May 2015
" I cancelled my hire car on the 17th of May - the booking was for the 20th May, therefore outside of the 48 hour cancellation period although I am not getting refunded. Extremely dissatisfied with the service and will be seeking legal advice. "
ROME, IT - Reviewed by CRAIG - 22 May 2015
" pleasant staff on reception. Very helpful although couldn't supply the car size we had booked "
ROME, IT - Reviewed by JASON - 22 May 2015
" Pick up took 1 hour 20 mins. Long queues that didn't move and an obviously antiquated computer system as well as unfriendly and inefficient staff. "
ROME, IT - Reviewed by STUART - 22 May 2015
" Very quick and efficient service from very courteous stafff "
ROME, IT - Reviewed by STEVEN - 21 May 2015
" On arrival to pick up car in Rome, they locked the keys in the car and didn't have a spare. They couldn't give us a different car and kept us waiting for 1.5 hours. Complete waste of time and useless staff. Would not recommend to anyone. "
ROME, IT - Reviewed by MARCUS - 19 May 2015
ROME, IT - Reviewed by IACOPO - 18 May 2015
" Good service fast check in and fast checked out. This is all we want. Excellent "
ROME, IT - Reviewed by RAFFAELE - 18 May 2015
" Mr Di Pietro, manager at Ciampino Locauto branch was extremely kind, helpful and professional. The car was spotless and turned out to be the right choice. No hidden fees, clarity of deal, smoothness of process made our hire experience worthwhile. "
ROME, IT - Reviewed by CYRIL KENNETH - 15 May 2015
" Great service as usual many thank. "
" Very professional and fast service!eccellent! "
ROME, IT - Reviewed by MICHAL - 13 May 2015
" I was not able to find the local spot where I was supposed to pick up the car from. Tried asking locals, google maps and calling the number on the voucher. "
" I was unable to find the office - vague instructions, address and not in google maps results. "
ROME, IT - Reviewed by ROBERT - 12 May 2015
" The desk was very late to open on Saturday morning and the van that we rented, although it was very new, it was filthy. The dirtiest rental we ever had. I had to find a car wash to clean the windshield. Who wants to go wash the car first thing on vacation? We paid a premium to rent with you. The car should be clean. I was very unhappy. "
ROME, IT - Reviewed by KEITH - 07 May 2015
" body was badly scratched in several places giving a very bad impression at hotels visited. otherwise a nice running car "
ROME, IT - Reviewed by JOYCE - 07 May 2015
" There should be a board at the hertz desk so people would know where Firefly were. "
ROME, IT - Reviewed by INDGRID - 03 May 2015
" Brand new car - definitely take additional insurance. Although we had no problem they go offer car with fine tooth comb looking for not just bumps and scratches but little chips from normal driving. "
ROME, IT - Reviewed by ANTONIO - 03 May 2015
" Accoglienza amichevole. Servizio veloce e soddisfacente, sia al ritiro dell'auto, che alla consegna. "
" E' la prima volta che uso il servizio di questa compagnia, e senz'altro ritornerò ad usare la stessa, nel prossimo futuro. "
ROME, IT - Reviewed by THOMAS - 29 April 2015
" Very well looked after, booking was registered properly and europcar were ready with the car requested "
" requested car available on arrival - everything perfect - including the weather which meant the top was down almost all the time!! "
ROME, IT - Reviewed by PHILIPPA - 25 April 2015
" Always very helpful - I ALWAYS recommend you guys "
" amazing value "
ROME, IT - Reviewed by ROBERT - 15 April 2015
" I have used Auto Europe several times' It is a simple system and it works well. We chose a zero excess package but on arrival we told it did not include the glass roof or wheels. "
" I ordered a Clio because we have owned a Clio but we got a Lancia which had awkward blind spots. It was disappointing because there were Clios available but the service was excellent with minimal waiting. "
ROME, IT - Reviewed by MARTIN - 09 April 2015
" Fine "
" Good service at pickup and drop off. Big complaint - the hire car stank of cigarette smoke. Had to have windows open for 8 days. "
ROME, IT - Reviewed by ROBERT - 08 April 2015
" As a regular client of Auto Europe I would like to say how pleased I am with the service. Always great cars in top condition, and always without any problems plus good value for money. "
" Quick efficient service. Good well presented car. "
ROME, IT - Reviewed by STEVEN - 08 April 2015
" easy o use web site to review prices "
" better diections to office would be of benefit. waiting for nearly 1hr to pick up car, additional staff required at busy periods "
ROME, IT - Reviewed by PETER - 23 March 2015
" Very good webite which shows all of the options including Fuel and on / off site options. Easy to use "
" Very slow at checkin - waited 45 minutes to get the desk and then 15 minutes for a simple checkin. Particularly irritating was at the end of the checkin, all of my details were already in their database from a previous rental. Why not do this first. Once checked in the physical collection and vehicle checkin both for pick up and drop off was very efficient. "
ROME, IT - Reviewed by WILLIAM - 17 March 2015
" Have used your company before will recommend to friends and family. . "
" Service was not to standard, car was dirty both inside and out. Had to accept the car as I did not have time to wait. Next time I will check the car hire company is one I know. "
ROME, IT - Reviewed by FRANCESCA - 02 March 2015
" easy to book "
" good company and friendly staff "
ROME, IT - Reviewed by IAN - 01 March 2015
" I have found Auto Europe easy to use and any issues in the past have been swiftly and satisfactorly dealt with. The no-quibble cancellation policy has worked very well on the occasions when I have had to cancel or alter the rental. This, together with the lack of hidden charges, means I now only book through Auto Europe "
" Very good value but it would have been helpful to have been told this was part of Maggiore to save some searching for the correct office. In addition there was an unusual condition (in my experience of renting regularly at this location) to return the car with a clean interior otherwise a valeting charge would be incurred. It is not that this is particularly unreasonable but prior notification is always useful. "
ROME, IT - Reviewed by MICHAEL JOHN - 23 February 2015
" The service was courteous and professionnal. The car was in perfect order, very clean, not too big for the small roads and not too small for 4 adults. Instructions for collecting the car at one airport in Rome and leaving it at another airport were perfect. Will use AutoEurope again! "
" See above! Will use Maggiore again! "
ROME, IT - Reviewed by GAGIK - 06 January 2015
" nice selection and pricing "
" excellent service, quick paperwork, car provided was of better category than ordered, thus providing enough luggage space for our large group - something we were really worried before collected the car. "
ROME, IT - Reviewed by ALISON MARY - 31 December 2014
" Very happy "
" Very good "
ROME, IT - Reviewed by ROBERT - 20 November 2014
" Great Service, always get upgraded to next grade of car. Always reliable and friendly, efficient service. "
" See above "
ROME, IT - Reviewed by TIMOTHY - 04 November 2014
" Excellent service "
" Incurred costs when we were there that we didn't know would happen. "
ROME, IT - Reviewed by ANDREW - 01 November 2014
" Easy to use the booking system. We are always able to rent the type of car that we want. - although that may be down to making our bookings well in advance. Late bookings will always mean less choice - this is down to the customer rather than the hire company. "
" Service and customer interface very good - it all goes smoothly at collection and return. We have used Maggiore 3 times a year for the last 3 or 4 years and will continue to use them. Our only negative point is that the cars recently have had more noticeable damage on them i.e.. scrapes and dents. "
ROME, IT - Reviewed by FRANCO - 10 October 2014
" Conditions of car hire well documented and clear to understand. Efficient service including reminders. Price competitive. "
" Car had few scratches, but overall service was good. Staff at airport were professional . "
ROME, IT - Reviewed by PATRICK - 28 September 2014
" excellent value "
" excellent all round "
ROME, IT - Reviewed by LAWRENCE - 22 September 2014
" Everything was spot on. "
" Very good. The only negative thing was that the car wasn't very clean. "
ROME, IT - Reviewed by SERGEY - 20 September 2014
" Very attentive and knowledgeable staff, a serious and responsible attitude to their duties "
" Well prepared and freshly washed car, friendly and caring staff. I received answers to all questions, not only on situations related to cars, but also on issues that arise in humans for the first time going to a road trip through Italy. Special thanks for the return of small things forgotten me in the car after a trip and help in solving my Luggage "
ROME, IT - Reviewed by PATRICIA - 14 September 2014
" Over the past 6 years we have used Auto Europe often (usually booking in my husbands name) and feel you should offer some sort of loyalty bonus for regular customers "
ROME, IT - Reviewed by STEWART - 14 September 2014
" I AM A REGULAR USER & FIND THE CHOICE & PRICE GOOD VALUE FOR MONEY. "
" RENTAL WITH NO EXCESS WAS GREAT & SERVICE WAS GOOD WITH PICK UP IN ROME & DROP OFF IN PISA. IT WAS GREAT VALUE FOR MONEY. "
ROME, IT - Reviewed by MARK - 09 September 2014
" Good customer service, car given on time and as described. "
" Good service, no unnecessary delay when returning the car. "
ROME, IT - Reviewed by ANTOINO - 08 September 2014
" Very helpful staff! I needed verification of certain aspects and had cause to phone for advice. "
" Receptionist took a good while to sort out the paperwork and when we got the car I think it could have been a little cleaner. "
ROME, IT - Reviewed by IAN - 06 September 2014
" AutoEurope service great and allowed us to alter booking for a cheaper contract very easily. "
" Car did not have warning triangle or hi-viz jacket which we only realised once into the rental and is not legal. However car itself ws fine (although underpowered for the hills) and checking out and in were very smooth with helpful staff. "
ROME, IT - Reviewed by NINO - 01 September 2014
" I have been using Auto Europe for years and they are my go to car hire option. I've never yet been let down. "
" Have been allocated a car twice with Europcar and both times the car could have done with a good clean before we had it. "
ROME, IT - Reviewed by MICHAEL - 28 August 2014
" Good value, easy website, helpful staff "
" No queues at reception, top quality cars, friendly and helpful staff and straightforward handling of unscheduled extension of one week to our five week hire. Best value in Rome. "
ROME, IT - Reviewed by SIMON - 17 August 2014
" Good booking process "
" Very long queue at pickup. Air conditioning in car totally in adequate. "
ROME, IT - Reviewed by LUCIANO - 15 August 2014
" Very pleased with the service "
" Very satisfied "
ROME, IT - Reviewed by JOHN - 12 August 2014
" as i rent a number of times a year a returning customer bonus would be welcome "
" good service nice helpful people at collection point. At busy arrival times i suggest a further transport bus be added to avoid a 40 min wait for collection at airport for transport to pick up point, "
ROME, IT - Reviewed by WAI CHEUNG HERMAN - 10 August 2014
" easy to book online and response was relatively quick "
" The wait at the airport to pick up the car was horrible, we had to wait for 1.5 hours since there were only 2 agents helping customers. But the car was fine, ran smooth and the return has hazzle free "
ROME, IT - Reviewed by CRAIG - 07 August 2014
" More emphasis on excess insurance cover would be good. It is clear that some of the rental car operators have far higher excess charges and focus on making money through charging high repair costs. Maybe Auto Europe could put some disclaimer advise. (we advise excess cover with this company?) "
" Our car suffered a small knock where someone had reversed into the boot. To have this fixed should cost around 200gbp MAX. Locauto charged 580euro, threatened a 20% increase if we disputed, we curt and rude. They clearly maxed out the charge saying we had to pay to replace every damaged part including a tiny mark etc. Quite simply the damage vs. charge was disproportionate. The manor which is was dealt with by the lady on desk was terrible and it left a bad taste. We will never use them again. I have been hiring cars for 20 years for maybe 3 to 4 weeks per year and have never experience something like this. "
ROME, IT - Reviewed by PHIL - 04 August 2014
" Good service an good value. But its very strange that we could not get insurance for the car whilst on a short ferry crossing. "
" The car had not been properly cleaned and the cigarette lighter was faulty which meant our SatNav could not charge. But pick up and drop off were very efficient and nobody tried to rip us off (which is a first in Italy!). "
ROME, IT - Reviewed by CHRIS - 04 August 2014
" Booking process was fine. "
" The car and the drop off service at Rome ariport were excellent. However, the pick up service in Rome was awful. I had to queue for over 2.5 hours to check in where there was only one girl on duty on saturday lunchtime. I then had to walk 500 yards with cases to collect car at a separate car park. The process involved completing forms with information you already had such as email address and phone number. This form could have been issued in advance if you needed this information on paper. "
ROME, IT - Reviewed by MATTHEW - 31 July 2014
" it would be better if you had a my bookings function so you could see all your bookings (past and current) in one place. Ability to view and see customer reviews of specific companies "
" Two hour wait to collect car, no apology. "
ROME, IT - Reviewed by MICHAEL - 29 July 2014
" very good & efficient online booking system. "
" My only comment would be the wait time to go through paperwork, etc.(1 hour 20 mins). perhaps it would be worth having more people on at weekends during peak periods? Otherwise, service was excellent. "
ROME, IT - Reviewed by SIMON - 28 July 2014
" The rental was fine and we had no problems at all. The car was in a bit of a state but that was the drivers who had rented it before us. "
" They where fine if a little under staffed. "
ROME, IT - Reviewed by JENNIFER - 25 July 2014
" Professional pick-up. However, wait times are far too long, as the counter was understaffed. This led to having to wait for 30 mins before we could collect the car. "
" See previous comments. "
ROME, IT - Reviewed by DAVID - 12 July 2014
" The car had a couple of scratches on it which were not listed on the contract. With only one person being on the desk and with other customers waiting to be attended to it would have been time consuming trying to get these marks noted. We did take photographs of the marks just in case. I suggest a more accurate inspection of the cars before sending out. "
" No problems at the desk. We were offered a choice of cars. "
ROME, IT - Reviewed by MICHAEL - 06 July 2014
" Very happy. Was recommended by my father, so I tried it out. I did have to call in the end to be sure the booking was confirmed as had not received email confirmation. But this was then quickly sent through. Good to be able to speak to a real person quickly and without navigating a multitude of menu options. Thanks. "
" Very happy with the car. And the ease of the process. The desk at Rome airport was very busy though. And a ticket queuing system still had me waiting 30mins just to see a representative. Once I saw someone, it was very quick. And as more of a comment on Rome airport. Beware the signage when it comes to navigating the roads leading to the correct car park when returning vehicle. Absolutely appalling! "
ROME, IT - Reviewed by ALAN - 01 July 2014
" Very nice staff at the reception desk "
" No issues reasonably quick service even though they were busy. "
ROME, IT - Reviewed by PETER - 30 June 2014
" I booked by phone and agent was very good helping me sort out the best deal. "
" Everything went smoothly "
ROME, IT - Reviewed by ERICA - 25 June 2014
" We had a car from Maggiore again who I have to say are very courteous and pleasant and the car was excellent. "
" Very professional and the car was just the ticket! "
ROME, IT - Reviewed by MATTHEW - 25 June 2014
" Generally very helpful. I am still bewildered by the extortionate one way fee that was proposed though. "
" Very efficient and friendly. "
ROME, IT - Reviewed by MALCOLM - 20 June 2014
" Quite a lot of going and froing with admin details but very efficient so everything was well organised and they delivered what we had asked for "
" Vehicle was not ready (replacing a rear tail light) but the staff were very helpful and the paperwork was handled very efficiently The vehicle had a high mileage and only 1 hubcap but drove well. Drop off was handled well even though they were very busy Overall a good experience "
ROME, IT - Reviewed by MAURIZIO - 20 June 2014
" I booked many times and until now Auto Europe, has been always perfect from start to end. "
" Very professional Company, from a smooth short transfer from airport, only 5 minutes away, to a perfect service at the rental desk. A different level in comparison with what I experienced previously with other companies inside the Ciampino Airport, where I was not happy with the service received. This time I made the right choice, FIREFLY is a great professional Company, the car was great, checked at the start and at the end of the rental, for my peace of mind. Employees very kind and polite, I will be very happy to book again with them. "
ROME, IT - Reviewed by MEI LIN - 12 June 2014
" Great service auto europe "
ROME, IT - Reviewed by MORGAN - 04 June 2014
" The web site was easy and the reservation procedure quick and simple. Price was good too. "
" Very quick, helpful and courteous. Car was fine, no problems. "
ROME, IT - Reviewed by ANTHONY - 03 June 2014
" All went well with my hire, so not able to make suggestions to improve the service. "
ROME, IT - Reviewed by ANDREW - 02 June 2014
" Very easy to use with clear booking layout and good customer service. "
" Prompt pick up service and excellent price, cars are older so they are not so picky about minor scratches/bumps. "
ROME, IT - Reviewed by PHILIP - 25 May 2014
" Easy to book with and great service! "
" The car was fantastic and easy to pick up and return. Many thanks! "
ROME, IT - Reviewed by DAVID - 24 May 2014
" Excellent helpful customer service. Good phone communication "
" Excellent and quick to pick up car "
ROME, IT - Reviewed by GIOVANNI - 10 May 2014
" Having rented across Europe on a number of occasions, we have always pleased with the level of service we received from Auto Europe. "
" Vehicle hired totally inadequate. High mileage, poor condition and dirty interior. Rear flat tyre after one hour's drive and no useable spare (also flat) including no wheel nut spanner. Therefore, even if the spare wheel was usable, there was no means of changing it. Disappointing response from Firefly when we returned a replacement car supplied by Hertz. Only a verbal apology despite all the inconvenience i.e. having to follow a breakdown truck to Cassino to collect another car which meant our journey was delayed by several hours. No offer of refund or recompense for the inconvenience caused by the inadequate condition of the original vehicle, not even for the extra fuel left in the car when we return it. Would not use nor recommend again "
ROME, IT - Reviewed by ROBERT - 25 April 2014
" Easy to use website, no hassle, competitive, use branded hire car company and and brand new car supplied. Great value. "
" Very professional, no hassle, straight forwards and no queues! 4 staff on the desk, so slick service. Return of car was simple, quick and efficient. "
ROME, IT - Reviewed by IAN - 13 April 2014
" Very helpful with the booking - and a good price. "
" It was hard to find Bus stop 10 at Rome Airport. More detailed information about exactly where to find the minibus would be helpful (NOT in the Bus Station, but near to the fountain outside the terminal would help) Also a map to help us back onto the main road when we left Firefly. Finding Firefly to return the car was brilliant - thank you. "
ROME, IT - Reviewed by SHELDON - 11 April 2014
" Was great to deal with "
" Pickup and dropoff were great "
ROME, IT - Reviewed by CHARLES - 08 April 2014
" Autoeurope rep error in ordering car from wrong Rome airport quickly corrected "
" Cheap and cheerful though off airport transfer on collection day involved difficulty in locating pick up bus stop, long wait for transport and long queue at office. Drop off very efficient indeed "
ROME, IT - Reviewed by GRAHAM - 25 March 2014
" Very pleased, almost new car, friendly efficient desk staff Will defintely use again "
ROME, IT - Reviewed by GIACOMO - 13 March 2014
" Auto europe shows the car provider before you book. Very helpful staff "
" on site provider. recommended "
ROME, IT - Reviewed by CALUM - 11 March 2014
" I've used Auto Europe around 20 times for car hire in Italy, always successfully. This time I was concerned that because our flight arrived after 22:00 there might be a problem getting the car. Auto Europe customer service were quick and efficient in checking that all would be well. "
" Inexpensive, but no problems. Importantly, they have a 'return full of fuel' policy, unlike many companies who use the rip-off 'return empty ' policy - something that in practice no-one wants to risk. "
ROME, IT - Reviewed by DAVID - 10 March 2014
" the instructions for collecting the car were misleading and also the insurance cover was not clearly explained. "
" good simple service easy access from airport short transfer time. "
ROME, IT - Reviewed by RAJINDER - 02 March 2014
" Please make your pickup instructions precise. Tired travellers with children don't want to be hanging around outside the airport hours after their arrival. "
" Pickup instructions were terrible and inaccurate. A transfer driver from another company told us roughly where to wait for the mini bus to take us to the Firefly office and our car. It took several telephone calls and over 1.5 hrs to reach our car. The minibus driver apparently missed us a couple of times but we are pretty conspicuous so he could have approached us to check who we were. After that it was great. Very helpful instructions, guidance and service "
ROME, IT - Reviewed by ANDREW - 12 February 2014
" Very good service and very helpful on freephone number when booking. "
" I was kept waiting, I believe unnecessarily by the lady behind the booking desk while she took a call. I am sure it was of personal nature. However, when finished she waved a hand at me with no smile or any greeting and demanded my license, credit card and voucher code in a very rude manner. She barely exchanged another word and sent us on our way with a general wave in the general direction of the garage. The only other curt comment was for me to keep my coffee away from the counter as it could spill on the computer over a metre away! My wife and friends were equally bemused. Whilst we got the car we hoped for thanks to Auto Europe, it was clean but damaged with significant scrapes and dents to both sides. "
ROME, IT - Reviewed by PHILIP - 10 January 2014
" Flexibility of the car hire rather than using airport shuttle transfer gave us the ability to visit Ostia. I have used AutoEurope previously and would use them again as they provide very good value for money. "
" Smooth hire and return of nice Smart car. The CDW additional cover was paid to AutoEurope in advance, then Thrifty insisted on a further E800 bond in case of damage or legal charges. "
ROME, IT - Reviewed by JOHN - 08 December 2013
" Everything worked fine thanks "
" Thrifty were efficient at check-in and return, but the car (a Nissan Micra) was a rather beaten-up tired offering. It had done 91000km, the carpet was worn through, outside almost every panel had damage and although it went along the motorway OK it sounded pretty "ropey" and I wondered somethimes if it would get me back to Rome. "
ROME, IT - Reviewed by ROBERT - 06 December 2013
" I like Auto Europe because i get so much choice & good quotes. "
" Professional & accommodating service is excellent.. "
ROME, IT - Reviewed by GINO - 25 November 2013
" Fantastic very help full and time to explain things "
" Nice staff and have time to help. And very professions with a smile "
ROME, IT - Reviewed by JAMES - 16 November 2013
" Excellent - very easy to make the reservation "
" Excellent - clean new model BMW that was a pleasure to drive "
ROME, IT - Reviewed by MARTIN - 29 October 2013
" Relatively easy booking process. "
" helpful staff, relatively easy pick up process and great car. Easy drop off with no dramas. "
ROME, IT - Reviewed by GERARDO - 29 October 2013
" very easy to book "
" well satisfied they were very helpfull will give them top marks "
ROME, IT - Reviewed by WILLIAM - 25 October 2013
" we have used auto europe , they are really good at obtaining good deals. "
" we arrived late on the saturday night,and our check in went very smoothly.Andrea.Lorenzeti, booked us in and explained the insurance requirements to us.he was very professional with us, nothing was to much trouble to explain.He then showed us our car which was an upgrade we were not expecting, and marked out all the blemishes with the car.HE made sure before we left we were comfortable with everything.on returning the car , once again this was professionally done. No nasty shocks.we would recommend this unit to our friends.this was unlike our nightmare at firefly bergamo , it cost us over 200 , and the staff were qute rude.what a relief to have someone like andrea on your staff. "
ROME, IT - Reviewed by NICHOLAS - 25 October 2013
" Easy booking. No problems. "
" We were very satisfied by the quality of the vehicle and by the service that we received at the rental office in Italy but we found the Firefly rental office at Ciampino airport very difficult to find. There are a number of different shuttle buses that go to different rental offices at different locations and it was not at all clear which bus we were meant to go on. The bus that we needed to get was not labeled with 'firefly' at all and neither was the bus stop so it left us very uncertain (& stressed!) late at night as to how to get to the rental office to pick up the car. The bus stop and the bus need to have a 'firefly' sign to reassure customers that they are in the right place. Other than that; great. "
ROME, IT - Reviewed by EDWARD - 24 October 2013
" The price was very competitive and the booking was easy to do. "
" The service was bad & the instructions given were not adhered to by them. At Fiumicino airport the instructions were to go to bus stop 10 which I did but the shuttle bus did not arrive. I had to make several calls to them from my mobile before they responded & they then told me there were two bus stop 10s & the one I needed was on the upper floor. This should have been made clear in the instructions. After several calls to them they did eventually send a shuttle but it was almost 2 hours later than the agreed pick up time. I/we, weren't the only ones who had to wait a long time for the shuttle to arrive. They gave me a map to find my way to return the vehicle but it was illegible. I would use Auto Europe again but definitely not Firefly. "
ROME, IT - Reviewed by GARY - 16 October 2013
" GPS is becoming a low cost option from many vehicle manufacturers. It would be an excellent product differentiator to include GPS as a no cost or very low cost option. As you renew your fleet, suggest GPS becomes your standard "
" Car ran great. Could have been cleaned before we picked up, but wasn't a big deal. Inside glass should be cleaned, as it had a film that obscured night vision. I'll most certainly rent from Auto Europe again. "
ROME, IT - Reviewed by RICHARD - 09 September 2013
" Auto Europe are very helpful when I changed my booking from one car booking to three for the same period. "
" They do not have a great customer services in Rome Italy not very professional compared to England. The cars are not always that nice wheel hubs missing, things broken inside not nice to drive around in car that looks like that for your holiday especially as it is very expensive to hire in Italy. "
ROME, IT - Reviewed by MADS - 01 August 2013
" Perfect "
" Perfect "
ROME, IT - Reviewed by BRETT - 29 July 2013
" Easy to book,terms and conditions clear and easy to understand in a complex market, no issues at all. Completely trouble free! "
" Prompt and courteous service at the desk. Clear terms and conditions. No hard sell for extra insurance. A delight! "
ROME, IT - Reviewed by WILLIAM - 18 July 2013
" Why is car hire so paper intensive & time-consuming at the point of pick-up? It takes far, far longer to hire a car than to book a flight or a holiday. "
" The desk was understaffed: we waited for one hour and ten minutes, while the two men on duty typed out all of the details that could so easily be done online: passport number, driving licence number, home address, credit card details etc etc etc. When we finally reached the front of the queue, we were told that "we were lucky, the wait had been THREE HOURS that afternoon!". The car did not have a full tank of fuel: at least 5 litres/one gallon down on full (I know from filling the tank up that the needle goes past "Full" when it is fully topped up, this wasn't anywhere near): I took a photograph of the gauge if anyone is interested. Scratches were indicated in incorrect positions, but this didn't lead to any issues. "
ROME, IT - Reviewed by JEAN - 15 July 2013
" Good service, ticked all my boxes "
" Excellent, very good service, quick and easy at both ends. "
ROME, IT - Reviewed by PETER - 21 June 2013
" Car had many scratches and dents, plus one wheel trim missing. It was high mileage, and " sounded rough". The steering was clunky, but it got us around OK, and was cheap. Transfers were fine, could have been more precise about pick up point at airport. Generally satisfied because of price. "
" As above "
ROME, IT - Reviewed by TOBY - 19 June 2013
" Appeared to be the cheapest around and all dealt with very efficently. "
" Directions to where to be collected at Airport could have been clearer - otherwise all very efficent. "
ROME, IT - Reviewed by BINSO - 18 June 2013
" Auto europe is doing a good job. "
" I had to wait a long time in the queue at the AVIS office inside terminal building in Rome for my turn. The chap at the 2nd office wasn't friendly at all. They need more training in hospitality. Again long wait for the driver to bring the car from somewhere outside. "
ROME, IT - Reviewed by PETER - 18 June 2013
" Air Con did not work. Check before rental. Upgraded to better car "
ROME, IT - Reviewed by JOHN - 13 June 2013
" Good deal, on airport pick up from Maggiore "
" New car, pick up and drop off easy (immediate check and sign off of rental) "
ROME, IT - Reviewed by DAVID - 10 June 2013
" Good service. I had to cancel a booking earlier in the year which did not incur any cost. This was one of the reasons I returned to auto-Europe. "
" Overall Thrifty was OK. My only criticism was the poor hand back process. It took a while to get my car checked and other people were allowed to jump queue. "
ROME, IT - Reviewed by DICK - 10 June 2013
" Reserving the car online was relatively simple and your forms were easy to navigate. Overall, no problem here but we will never use Hertz in Rome again. "
" Absolutely absurd. After flying for over 8 hrs and then forced to wait in line for over 2 hrs to get to the Hertz desk was inexcusable. Then, the mini-van we reserved 2 months prior was not available. With 5 in our group with luggage, we were barely able to fit into the SUV we were forced to take. We had carry on luggage between our legs and on our laps, which was most unpleasant for our 4 hour trip to Tuscany. Will NEVER use Hertz in Rome again. "
ROME, IT - Reviewed by ALAN - 02 June 2013
" Easy to book but see comments below. "
" We were kept waiting at the airport for an hour waiting to be collected by the Firefly minibus, and even then I think only as a result of my three mobile phone telephone calls to the office. It transpired that the office girl was working alone and was the same person that came out and picked us up. We were taken to a dirty lock up to collect the car and we were told that the lock up was being closed down and the vehicle was to be returned to the new premises. The car was a Doblo 1.6 with 60k mileage and was like driving a minibus, nothing like the Ford Fusion I was expecting. I was also filthy inside and out. When I asked if there was a change of vehicle available I was told that this was the only one. However, vehicle return went well. "
ROME, IT - Reviewed by RICHARD - 27 May 2013
" Excellent. A good site, wide choice of vehicle types - always finds a good car provider in Italy. "
" Excellent. Great, quick service from the airport to the cars. Friendly, helpful office staff and good, competitive prices for well maintained cars. Very easy place to find on return - signs to Ostia and look for the water tower. Have used them three times in 2013 for business trips to Lazio area and will use them again. "
ROME, IT - Reviewed by WILLIAM - 20 May 2013
" Pleased with overall service. Would use the company again. "
" Good and swift service, both at check out and check in. Would use the company again. "
ROME, IT - Reviewed by LUIGI - 28 April 2013
" Excellent as always "
" When returning this car on April 19, a Locauto representative identified a small 5-6cm superficial scratch on the front bumper. In order to see this scratch, I had to bend down on my hands and knees to see it. I was horrified to discover that Locauto charged me 332,36 for this. The reason I am so angry is because the scratch is so low and difficult to see. I am angry because I was asked to inspect a car for damage and defects before my rental but I have never been asked to go on my hands and knees to look for damage. I am angry because thediagram of the car (used to mark any defects with an X)makes no provision to mark any defects which are so low or under the car. I am so angry of my treatment by Locauto. "
ROME, IT - Reviewed by LUIGI - 28 April 2013
" Excellent as always "
" When returning this car on April 19, a Locauto representative identified a small 5-6cm superficial scratch on the front bumper. In order to see this scratch, I had to bend down on my hands and knees to see it. I was horrified to discover that Locauto charged me 332,36 for this. The reason I am so angry is because the scratch is so low and difficult to see. I am angry because I was asked to inspect a car for damage and defects before my rental but I have never been asked to go on my hands and knees to look for damage. I am angry because thediagram of the car (used to mark any defects with an X)makes no provision to mark any defects which are so low or under the car. I am so angry of my treatment by Locauto. "
ROME, IT - Reviewed by RICHARD - 20 April 2013
" Excellent website, great range of options and locations to pick-up and drop-off. Very good, competitive prices in comparison with similar companies. Have used Auto Europe several times and have never been disappointed with their service, their price or with the car provided. "
" Helpful efficient service from the friendly staff at Fiumicino, most of whom seem to speak excellent English - an excellent operation in all respects. Used Firefly in January (when it was Hertz) and again in April. Trouble-free, excellent cars. Close to Fiumicino airport and very easy to find on return at end of trip. Will definitely use you again. "
ROME, IT - Reviewed by GUELFO - 17 March 2013
" very friendly and helpful i' will use you againhappy to use you "
" happy to use you again "
ROME, IT - Reviewed by DAVID - 15 March 2013
" I was disappointed at time of booking to find a different approach to the booking; when I received the cheapest quote with Advantage, I understand, disadvantages started arriving as I proceeded with the booking, e.g. off-site collection, additional fuel full/full, empty/empty alternatives, daily surcharge if we were given a diesel engined car (in fact we were given an unleaded vehicle. This was very much in contrast to the last contract we had with you - Advantage rental agreement 90365825-4Pisa Airport 1-11 to 10-11-12.Could not complete comments below as characters used up. Advantage surely cannot have it both ways,either the car is full at the start or they should go and fill it to be in line with their side of the contract!!!Overandout "
" Car had faulty fuel gauge from the start. I was told car was full of petrol, lady actually marked the sheet 7/8 full and she said it was ok to bring it back 7/8 full (My thoughts at time were that this is not an easy task - surely the most feasible way is to fill up just before returning the car; there are usually plenty of filling stations close by eager for us to fill up!. However, when I started up the car, it registered just over half but the lady assured me the car was full, although she had 'allowed us the 7/8ths'. When in Tuscany, I reckon it had used up more than it should have from a 'full tank'...gauge seemed ok after that. This is unfair as, if I had returned the car half empty, I would have been charged to fill + a penalty! "
ROME, IT - Reviewed by CARLO - 08 March 2013
" Do not change the zero excess polices. In Italy, they are a must. I like website and I am pleased with selection of cars. "
" In the last 6 months I have rented from Auto Europe/Thrifty 3 times. In the next few months I have already booked another car and planning to book even more. Although I am satisfied with the rentals, I get a vibe that the service has very slightly deteriorated. First time I used the company, I was given a free upgrade - not too sure if it was part of the deal or just a nice gesture. Now it feels like here the cars are slowly getting worst and older. First time it was a brand new Citroen DS4, then a good Ypsilon and last still very decent Fiat 500 but with 60000 Km on the clock, squicky breaks and service light flashing on the dashboard. "
ROME, IT - Reviewed by SERGIO - 05 March 2013
" We have used your service previously - and no doubt will again - simply because it was very easy to conclude all matters. However the insurance options are too confusing - surely everything can be done before you arrive at the airport - as a customer we simply want to get on our way - but insurance options appear to be a diversion tactic. However when we compared a car hire for July - you were simply not competetive - therfore have you considered some form of "customer loyalty" to ensure repeat bookings are with you rather than someone else. Regards Mr & Mrs Arnone "
" So easy to deal with - it was a pleasure - to see such professional people. We pointed out there was minor damage not shown on the document - and LOCAUTO came out immediately inspected the damage - agreed - took a photo and gave us a copy - in under 2-3 mins. "
ROME, IT - Reviewed by PAUL - 26 February 2013
" Please make clear pick up is off site at Rome Fiumicino airport, where appropriate. "
" Car not very clean inside and smelt of cigarette smoke, otherwise fine. "
ROME, IT - Reviewed by MICHAEL - 23 February 2013
" Excellent service - all worked well - actually got the make and model of car requested "
" Very very good - quick pick up and drop off Would use again "
ROME, IT - Reviewed by RICHARD - 25 January 2013
" No suggestions to make. Everything was excellent about this car hire operation. "
" No suggestions or comments. I've used Advantage Roma before and it is an excellent operation in all respects. They take you from the terminal to your car and it is very easy to find on the way back. The staff all have excellent skills in other languages. "
ROME, IT - Reviewed by ANTONIO - 13 January 2013
" Great deal thank you very much but I found unfair to be charged for the full fuel thank at 2 euro a litre instead of the real price in motorway beetwen 1.7-1.8 euro. Kind regards Antonio "
" Great deal thank you very much but I found unfair to be charged for the full fuel thank at 2 euro a litre instead of the real price in motorway beetwen 1.7-1.8 euro. Kind regards Antonio "
ROME, IT - Reviewed by PAUL - 09 January 2013
" Please make clear when car choice is first made that the pick up point is away from the main terminal - e.g. Rome Fiumicino "
" Only one man covering Avis and Budget desks together at airport in Rome. "
ROME, IT - Reviewed by ROBERT - 07 January 2013
" Excellent Service from Auto Europe. Used for over 10 years and always good. "
" Long delay at Rome Airport due to lots of clients and only two staff at Budget/Avis desk. However the staff on duty were efficient and very good and polite and tried their best to help as soon as the queues disappeared. "
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