AUTO EUROPE ROME, ITALY Car Rental Reviews

ROME, IT - Reviewed by VITTORIO - 09 December 2020

" Nothing to report. "

" I did not score 10 to drop-off because there was only one person acting as both clerk and shuttle driver. I was lucky he was in the office when I turned up, otherwise I should have had to wait for him to get back from the airport, potentially up to 15 minutes, with the office locked and no notice on the door. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROME, IT - Reviewed by IVAN - 29 November 2020

" Very nice "

" Very nice "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GARRY - 20 October 2020

" Overall very good and would book again. "

" Only issue was the fuel indicator was broken which we were not made aware of, but not a problem when returning. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by A - 29 September 2020

" Quick, easy, paid upfront. Very useful and clear communication via email before, during and after hire. Good to be able to amend the booking too. "

" Helpful staff at the counter. Quick pick-up and drop-off procedure. The vehicle was quite badly damaged by previous users, which was a little disappointing. Would have been nice to have some choice in the vehicle. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ROME, IT - Reviewed by RICHARD - 17 September 2020

" Faultless "

" Polite and efficient. Larger vehicle than booked, at no extra charge. Helpful and friendly staff on pick up and drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IAIN - 07 September 2020

" Great car and good service "

" Very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PHILIP - 05 September 2020

" Everything worked extremely efficiently throughout the whole process. "

" Everything worked extremely efficiently throughout the whole process. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GRAHAM - 20 August 2020

" Very good car and easy pick up and drop off "

" Very good service- friendly and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MONICA - 19 August 2020

" Very pleased. I wish I booked a slightly bigger car as when i was offered a Panda i tried to get a bigger car but there was none available at the time. "

" All the staff at Locauto/Fiumicino airport is polite, efficient, very helpful and not pushy to force you into buying additional insurance coverage unlike some of other rental car operators such as goldcar as an example which i have stopped using as they were extremely aggressive/rude when trying to convince me to take additional insurance coverage that I did not need. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ENZO - 27 February 2020

" ive used auto europe quite a few times and found them to be very competitively priced "

" i have rented from sicily by car a few times now and ive found them to be very good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ROME, IT - Reviewed by ENRICO - 08 January 2020

" A very positive experience. I was very pleased with the overall rental service, the car, the courtesy and professionality "

" Everything went very smoothly and I was treated with courtesy and respect "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARK - 19 December 2019

" Easy check in, easy check out, great price. Thank you "

" Had bad experience in the past so was worried about this booking but it went very well, great service, nice car, easy check in and check out. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DIONISIO - 26 November 2019

" Very good "

" I love thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RON - 18 November 2019

" I always use Auto Europe but do check alternatives and Auto Europe always win. They tell you which supplier and where the cars are to enable you to make an informed choice and avoid bad renters like Goldcar and Locauto "

" All went well till drop off when heavens opened and was caught in torrential downpour. Had choice of miss plane or get very wet. Car was OK, staff were Ok, they just need to find a way of stopping the rain. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by MARTIN - 14 November 2019

" Great service and car "

" Great service and car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICCARDO - 13 November 2019

" Hertz is a guarantee of no surprises, I just love how correct they are. "

" Hertz is a guarantee of no surprises, I just love how correct they are. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ROME, IT - Reviewed by KEL - 07 November 2019

" Very good experience "

" Good experience "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ROME, IT - Reviewed by DUSTIN - 23 October 2019

" Auto Europe helped me find the best value for a rental for any online resource I searched. It was easy to book and all of the included and excluded items were clearly detailed. "

" Had a great experience from ease of booking, to check-out, helpfulness of customer service staff, quality of car and ease of check-in. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - 17 October 2019

" Generally ok "

" Generally OK, only complaint that car was not fully ready and had to wait while it was prepared "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ROME, IT - Reviewed by GRAHAM - 13 October 2019

" Would highly recommend "

" Extremely efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by COLIN - 11 October 2019

" Always use AUTOEUROPE AND FOUND THEM MOST EFFICIENT AND REASONABLY PRICED "

" Straightforward and efficient; no insurance pressure! "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by CYRIL KENNETH - 10 October 2019

" We always hire with Autoeurope because easy to book and great value for money. "

" Herts staff always so helpful and great value for money. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALAN - 08 October 2019

" Happy to recommend "

" Good slick operation no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HELEN - 06 October 2019

" I always use auto-europe. They are helpful and find excellent deals "

" All fine "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by STEPHEN - 05 October 2019

" I will hire Hertz via Auto Europe next year "

" This was this first car hire I have ever encountered with no stress or sales pressure "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by DAVID - 04 October 2019

" very easy to use and online information was correct "

" The collection process was lengthy and the agreed car at the check in counter was not the one we ended up with when we got to the car park - (Rome airport) That said the lady that corrected the error at the car park was excellent - could not be faulted and everyone was very friendly "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - 01 October 2019

" Went smoothly and efficient service no complaints "

" Have used Sicily by car several times and never had any problems a very good service "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by MARGARET - 24 September 2019

" Been using Auto Europe for over 10 years now and extremely satisfied with their service. "

" Very impressed with Thrifty's service. Staff all very efficient and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTHONY - 15 September 2019

" Always reliable and efficient with the most competitive prices and excellent servvice. "

" I have used Locauto on a number of occasions and have always found them courteous, efficient and not "pushy", although always pointing out details of insurance cover and excess. Vehicles have always been of the highest standard and the dropping-off process is quick and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MAURO - 15 September 2019

" Good "

" Good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MATTHEW - 09 September 2019

" Very efficient "

" Very efficient and friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALDO - 28 August 2019

" All good very efficient and quick supply and return "

" All good staff very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by ERIC - 19 August 2019

" Overall easy to book a car with Auto Europe, choice of companies, car groups, locations and prices clearly stated. "

" Very rarely give full marks, as I believe we can all improve, my self included, when dealing with customers. Maggiore as part of the Avis group are very efficient and knowagable as I would expect. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by RON - 19 August 2019

" Everything went smoothly with no problems. "

" No problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTONIO - 15 August 2019

" The combo Auto Europe and EuropCar worked out perfect for me (price, car, service). "

" Europcar was great, my flight late was several hours and my car was ready. Even got a little upgrade. The car was new but had a lot of scratches so it took some time to make sure each was noted. After I returned it in the early morning (out of office hours) I got an email by 12pm that the car was returned in the same condition. No surprise Europcar is safe. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IAN WILLIAM - 31 July 2019

" GREAT "

" Great service, would recommend this service, top marks would be a 10/10 if the GPL worked, but it wasnt working. Lovely staff, no queue, very very nice service. THANK YOU "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VITTORIO - 29 July 2019

" Very easy to book, no surprises. "

" I was upgraded to a very nice car. The desk clerks are very helpful. The reason why drop-off is not a 10 is only logistical: due to lack of space outside the office for parking and vehicle inspection, otherwise very good experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARGARET - 22 July 2019

" Very happy with my experience of Thrifty - would definitely book again. Very professional but also friendly. "

" Extremely satisfied with Thrifty. Rome Fiumicino was very busy but was served quickly and soon on my way. Same on vehicle return, very speedy and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by TEOFIL TIBERIU - 17 July 2019

" Fantastic "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHELLE - 11 July 2019

" The whole experience of renting through interent was very good - "

" Easy no hassle, car was in good condition staff were great & helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CLEMENTINA LOREDANA - 09 July 2019

" Big thanks !REALLY ENJOY MY TRIP AND I WILL RECOMANDED TO MY FRIEND TO WORK WITH YOU!EASY TO BOOK THE CAR ,EASY TO PICK ,,,NICE CAR ,,,AND YOUR STAFF VERY FRIENDLY!WAS PERFECT ! 10 PLUS!!!!!! "

" big thanks!really enjoy my trip ,.easy to pick the car ,your staff very friendly ,,,the vehicle good conditions ,,,,! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - 02 July 2019

" Fault less experience. "

" Probably one of the best hire car companies I have ever dealt with, the staff were really helpful and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IAN - 28 June 2019

" I like to have a zero excess policy and was impressed with the rate offered by Auto Europe. I have since booked another car on that basis later in the year, having obtained what I consider a further good deal. "

" I received a good price for the hire period and although the car had seen considerable use (65K kilometres recorded) it did us fine with no issues. Firefly staff (Hertz) were helpful and I couldn't fault the experience. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by NIGEL - 28 June 2019

" Everything one could hope for. "

" Helpful, efficient, spoke English. Car was almost new (4500 km) and in perfect condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CYRIL KENNETH - 20 May 2019

" As above we will always go with Autoeurope and Herts and Firefly. "

" Excellent customer service and value for money from Herts and Firefly both in Ciampino Rome and London Stansted we always choose them.Thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEVEN - 19 May 2019

" Trouble free and everyone very helpful. Car fine. No surprise, unexpected charges. "

" An excellent car rental company "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALAN - 02 May 2019

" Would use again "

" Smooth pick up and drop off, good value "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RONALD - 03 February 2019

" all good as usual "

" all good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by ADNAN - 28 January 2019

" Staff was very friendly and helpful. Really appreciated their service "

" Staff was very friendly and helpful. Really appreciated their service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by COLIN - 22 January 2019

" Efficient and reasonably priced. Good car and a trouble-free trip. No hassle when I declined insurance (I have annual cover). Easy drop off. "

" Slight delay in collection. Was offered a diesel upgrade for a very modest cost and got a very nice car. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICOLA - 19 January 2019

" Molto soddisfatto "

" Molto soddisfatto "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARBARA - 13 January 2019

" friendly staff , efficient staff "

" friendly staff , efficient staff "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by GODFREY - 07 January 2019

" Auto Europe always good. Rome Fiumicino car hire always a challenge ! "

" Yet again i booked a fiesta sized vehicle and get a smaller smart 4 ..... Budget claim its the same size but its not - the Smart 4 is like a Ka or less. Again i was given a clean no damage form but the car had a multiple damage. "

Overall Value: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ROME, IT - Reviewed by RICCARDO - 06 January 2019

" Easy rental process. Convenient rates "

" Very friendly, professional, reliable and helpful staff. Transparent rental process and tariffs. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by MARTIN - 05 January 2019

" usual good service "

" car very damaged and quite worn gearbox and clitch "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ROME, IT - Reviewed by PHILIP - 05 January 2019

" Very easy "

" Car not in great condition but represented good value "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by MARIO - 02 January 2019

" Good. I will use again "

" Herts staff are professional and make the whole experience of renting a car a positive one. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RAFFAELE - 29 December 2018

" Flawless "

" Fantastic staff, very helpful "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by DAVID - 04 December 2018

" Great car and nice people, definitely service with a smile and no problems! Will use them again definitely... "

" Very nice people and good car, thank you very much for a very pleasant hire experience! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HELEN MARY - 26 November 2018

" I always recommend auto Europe. They are the best. No need to look further "

" All fine. The car seemed a bit old. Very nice staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by PIA - 26 November 2018

" Best car rental experience I ever had in Rome and I am a frequent traveler. The car was superb with phone holder on dashboard and charger really nice touch The car interior and exterior both immaculate. My phone battery never ran to empty on me with this car made my visit less stressful as I needed my phone to speak to suppliers/workmen working on my Italian renovation. The staff were very charming and helpful ,they even looked after my luggage as we inspected the car on my return. "

" The staff were very charming and helpful ,they even looked after my luggage as we inspected the car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEPHEN - 24 November 2018

" Will use again and fully recommended "

" Good product, great price. Staff at pick up and drop off very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 21 November 2018

" Having previously gone direct and had issues on prices being increased etc. I would only use Autoeurope in the future. Every time I have used them it has been faultless "

" 10 minutes to book the car out 10 minutes to book the car in No complaints. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by KENNETH - 13 November 2018

" Great price and great service "

" All went very smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by RONALD - 11 November 2018

" As usual, not unpleasant. "

" Car a bit older with banging from underneath on rough road, but OK for my purpose. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by MEHMET - 06 November 2018

" Very smooth "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VINCENZO - 02 November 2018

" Good efficient service with a clean car provided. "

" Although they were the only desk with a queue the service was as quick as it could be. Only comment is that cars never are topped up with screenwash. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by EAMONN - 25 October 2018

" Remarkably cheap, very efficient "

" definitely! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTHONY - 15 October 2018

" excellent service from pick up to drop off "

" sicily by car were fabulous to deal with and I will defo use them next time "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by JULIANNA - 13 October 2018

" Easy to use and worked out great for us. "

" All in all, great. Returning the car in Sorrento was a challenge due to lack of instruction on where to leave the car (facility has no parking). "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARK - 13 October 2018

" Excellent service "

" Very good service "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - 08 October 2018

" All good thanks. will use again. "

" All good but we had to wait for 45 mins for the car to be brought round for collection, despite being after the agree pick up time and had to report unrecorded damage which also took time. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by ANTONY - 08 October 2018

" Speedy and no fuss - love it! "

" Good. clean no nonsense, no pressure selling of extra insurance. Speedy, great!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - 07 October 2018

" We have not had any problems before when hiring cars through Auto Europe. "

" The initial counter staff were fine, however when I went to pick up the car, it wasn't ready. They then said we could have an upgraded vehicle but then eventually they said we couldn't have it because it was assigned to another client. After 40 minutes we received a rather battered Opel Meriva. There were numerous dents and scratches on it, which weren't listed on the vehicle condition report. So we then had to wait another 10 minutes for someone to check over the car and adjust the report. We found that the staff were generally very unhelpful. "

Overall Value: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

ROME, IT - Reviewed by COLIN - 04 October 2018

" 5 stars very efficient, helpful and polite. "

" 5 stars very efficient, helpful and polite. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - 03 October 2018

" No problems with the booking or the rental. "

" The car was brand new and trouble-free. The queue for the rental was fine with very little delay. Generally a very good rental. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GEOFFREY - 01 October 2018

" With Goldstar it appears at the moment it can be hit & miss re car hire. However one cannot fault the price and we shall again look at Goldcar. We have our own place in Italy and have hired cars through Auto Europe for 11 years now and Goldcar we always dismissed because it was usually a shuttle service and poor reviews. They are now in terminal and are i believe trying to get better. The price is the attraction at the moment and we shall again look to rent from them via Auto Europe. "

" Car NOT full of fuel on pickup, missing at least €10 worth of petrol. Told the Goldstar rep & he took photo of fuel gauge. No water in windscreen wiper box. 2 bad scratches/ small dents on side of car. We took the car back after 2 weeks full of fuel. The reason was simple, the price we paid for the rental was excellent. Pity about the missing fuel though. PS/ on drop off we picked up another pre booked Goldstar car a 500X again and this car was full of fuel and spotless. Well done on price Goldstar. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ROME, IT - Reviewed by IDRIS - 28 September 2018

" Overall the experience was great and would recommend "

" The staff were very helpful and swift with the transaction. Car and all the paperwork were quickly sorted. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ELENA - 24 September 2018

" Very Good "

" Excellent service by MAGGIORE "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARBARA - 21 September 2018

" all went smoothly "

" staff good and efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVE - 17 September 2018

" Very satisfied. "

" Very satisfied. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTONY - 13 September 2018

" No problems "

" No problems... "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARIO - 10 September 2018

" AutoEurope is my favourite car rental agency "

" Hertz at Ciampino Airport offers a very professional service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PHILIPPA - 09 September 2018

" good "

" good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAMELA - 04 September 2018

" Good "

" Extremely friendly staff, at the booking office and also when discussing the damage to the car before pick up. The previous driver's issues. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by MICHAEL - 04 September 2018

" EASY TO AMEND BOOKING AND BY FAR THE CHEAPEST AROUND "

" EASY TO DEAL WITH PROMPT SERVICE AND VERY QUICK DROP OFF. WE WERE RUNNING A BIT LATE FOR OUR PLANE AND THEY DID NOT HOLD US UP ONE BIT "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by CHRISTOPHER - 04 September 2018

" good "

" good "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CHARLES - 02 September 2018

" The charge for fuel was too much. I was pleased I opted to fill up the tank myself "

" Fabulous service. Dont bother to buy the 145euro fuel service. It only cost 89 euros to fill the tank "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEVEN - 02 September 2018

" Efficient. "

" Everyone very competent & friendly. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by SALEEM - 30 August 2018

" Veey happy overall "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CHRIS - 30 August 2018

" I love the fact that unlike other cheaper companies, Enterprise only require 500 Euro deposit "

" Easy check in/check out process, great car and good value "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDREW - 28 August 2018

" Checking vehicle out & in was efficient - vehicle was new - price was reasonable for time of year - all round good service "

" Quick efficient service staff courteous & professional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTHONY - 26 August 2018

" Easy to use "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by PAOLA - 23 August 2018

" Excellent value "

" Only down side the drop off point which was dofficult to find on return. Could do with precise instructions for return. Other than that, perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARIO - 20 August 2018

" Good. "

" Professional and polite. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALEXANDER - 18 August 2018

" great "

" great "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by GARY - 07 August 2018

" Good experience, friendly staff easy and swift drop off and collection. "

" Always a bit nervous when hiring a car overseas, but nice clear process with helpful staff. Although we didn't suffer any damage to our car I noticed that in the return terms that Alamo by Ent state that minor marks under 5cm would be exempt which is a welcome, comforting and common sense approach from the company and gives me comfort as a customer. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NEIL - 06 August 2018

" No problems at all. "

" All Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by KORY - 25 July 2018

" Auto Europe was a great tool to easily find a rental car for my trip. "

" The shuttle service from the airport was not clear. I had to call Interrent which was an automated service and it did not specify that I had to wait in the departures area for a shuttle. Arrival area made more sense. Further, I could not reach a person to talk to, it was only an automated service. Very Frustrating. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by DAVID - 24 July 2018

" Clear website. No surprise charges. Made renting the car easy. "

" Rental from Alamo excellent. As good as could be asked for. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by WILLIAM - 23 July 2018

" Easy booking, good price, good communications thereafter. "

" All good - easy pickup, car well prepared. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMIE - 15 July 2018

" I am glad Auto Europe was recommended to me - I would be delighted to recommend them to anyone. "

" Winrent were excellent - a great efficient service "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by JENNIFER - 10 July 2018

" The experience was easy without any complications. I would definitely hire a car from this group again. "

" I found the Ecovia staff at Rome Fumancino airport very helpful , friendly and highly professional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEPHEN - 03 July 2018

" All as promised, good quality vehicle provided at the right price by courteous staff offering an efficient service. Have used in the past and will do so again. "

" All as promised, good quality vehicle provided at the right price by courteous staff offering an efficient service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMIE - 26 June 2018

" All good "

" All good but we do not seem to have received the email agreement. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by GEOFFREY - 24 June 2018

" Excellent. "

" Did all that was required speedily. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ELIOT - 17 May 2018

" Very happy. Had a brand new car. "

" Was great and very inexpensive. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RONALD - 12 May 2018

" Was able to change contract several times to get best value and have always found auto europe to be the best value. Don't like new site though. Much prefer the old one. "

" Always been a good firm to hire from "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by GIANCARLO - 11 May 2018

" Very good price "

" Very good nice staff very friendly new car fast in everything thankyou "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEWART - 28 June 2015

" Use regularly "

" Good service free upgrade. "

ROME, IT - Reviewed by PAUL - 20 June 2015

" I have hired through Auto Europe on several occasions and have always found the rates to be very competitive. I have also found customer services to be second to none on the odd occasion where I have made a referral. "

" Excellent quick and efficient service including being given a choice of vehicle within the group. Car provided had low kilometres, was clean, and had only nominal damage. I have hired from this provider previously and would have no hesitation in doing so again. "

ROME, IT - Reviewed by FREDERICK - 20 June 2015

" very good "

" very easy to deal with, no problems. I have had lots of issues with car companies before but this one was brilliant. "

ROME, IT - Reviewed by RALPH - 19 June 2015

" Very good. "

" Nice car,no problems "

ROME, IT - Reviewed by KEVIN - 09 June 2015

" Easy to use and good value "

ROME, IT - Reviewed by PETER - 07 June 2015

" Because the airline I was flying with kept changing which airport we were flying to/return from I changed my booking with you at least twice and still got it wrong as they changed yet again when I arrived at the airport. Your staff were most courteous efficient as was the quick response and emails. I will always use Auto Europe and have no hesitation in recommending you. Thank you. "

" Frequency of the rent-a-car shuttle bus is better than it has been but still room for improvement. "

ROME, IT - Reviewed by MITCHELL - 28 May 2015

" Add the ability to choose the exact car model rather, and update the actual choices available. I did not know that I had reserved an automatic, nor did I know for certain that for my reservation this would be (or could be) an Audi A3. In fact, I was interested in renting an A1, which on your website was not indicated in the car class I chose. However, I was able to make the change at the counter to the A1 manual. So I was very pleased at the outcome, but it would be preferable to know this information beforehand. "

" Compared to other car rental agencies I have used, your check-out and check-in process at your facility was slow, but otherwise efficient. Your staff was friendly and helpful, but additional staff to process multiple clients at the same time would have been helpful. For example, I took us about 30 minutes to check-out of your facility at Rome Termini, and about 20 minutes to check-in at FCO. If we had been running late in getting to the airport, your check-in process would have been unnecessarily very stressful. "

ROME, IT - Reviewed by FRANCIS - 25 May 2015

" Service is always excellent - it is why I like using you for my hire vehicles. "

" I have sent an email to Customer Services explaining my experience. "

ROME, IT - Reviewed by CYRIL KENNETH - 15 May 2015

" Great service as usual many thank. "

" Very professional and fast service!eccellent! "

ROME, IT - Reviewed by ANTONIO - 03 May 2015

" Accoglienza amichevole. Servizio veloce e soddisfacente, sia al ritiro dell'auto, che alla consegna. "

" E' la prima volta che uso il servizio di questa compagnia, e senz'altro ritornerò ad usare la stessa, nel prossimo futuro. "