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SPLIT CAR HIRE REVIEWS
Car hire reviews in Split
Visit the stunning Croatian city of Split on the Adriatic Coast and create endless memories in a place that draws you into its history, culture, cuisine and authentic charm. The second largest city in the country, Split dates back to the 4th Century, and is one of the oldest cities in the region. Located in the south of the country, the city’s Mediterranean climate makes it one of the areas major tourist hotspots. With exquisite beaches, interesting museums and plenty of lively bars, coffee houses and restaurants to choose from, the city draws in visitors from all corners of the globe.
Having a presence in the car hire industry for over 60 years, Auto Europe is well positioned through its trusted partners to provide you with great deals, with a large selection of vehicles to choose from and with convenient pick-up locations across Croatia, including at popular Split Airport. Our previous customers have provided car hire reviews in Split so that you can be fully aware of the excellent service. If you’d like to discuss the various car rental options in Split, then give our reservation agents a call today.
AUTO EUROPE SPLIT, CROATIA Car Rental Reviews
Average Rating for Auto Europe Split:
SPLIT, HR - Reviewed by JORGE - 19 September 2025
" AutoEurope is my only and preferred car hire comparator for at least the last 20yrs "
" all went smoothly as has been my experience with Enterprise/Alamo in the past therein why I chose them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MICHAEL - 16 September 2025
" Efficient and friendly team "
" Excellent overall performance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by IAN - 16 September 2025
" Using Auto Europe has always been a positive experience, simple booking at a fair price and no issue with the reservation when collecting the car. "
" Overall, I would say the experience with Enterprise was positive. This was the 2nd year in a row we have used them via Auto Europe and both time there have been no significant issues. The only negative comment would be that the condition of the car supplied this time was not great as it had a large number of dents and scratches, but these were well documented and there was no issue with reconciling the damage on the vehicle when returning so this didn't detract too much from the overall experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by CHRISTOPHER - 09 September 2025
" Good service "
" Exactly how I wanted a car rental. Reasonable price and newish car . Quick service and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JONATHAN - 08 September 2025
" Couldn't have been better! "
" Probably the easiest rental experience we've had. Very easy for both collection and drop off and the car was great. Would definitely use again and recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 06 September 2025
" Online booking and voucher system worked well "
" Gold car were excellent but put a lot of pressure to buy the additional insurance packages - even commenting when I said I didn't want to buy them that "I was on my own if the car broke down- don't call us " . Other than that it was an excellent service and a great car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by RICHARD - 03 September 2025
" Very easy to book the rental. "
" All went smoothly and no issues with being forced to buy excess insurance, Deposit taken, good walk around with the staff member to check the car and all damage noted down. The car was in good condition and easy return and check. Deposit returned within a couple of days. Happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEVE - 22 August 2025
" As above. Everything else with the service was good, but it's extremely poor to have critical clauses hidden in the small print and we were then effectively held over a barrel at the desk and had no choice but to pay the fine. "
" We were very disappointed when we arrived at the desk to be told that they did not accept AMEX. We were aware that we would need a credit card in my partner's name (the booking was made in his name as he would be the primary driver) as this information was clear in the document. However hidden at the bottom in very small print (I am not sure you are allowed to hide things like this in small print in the UK) was a note saying no AMEX. Even the check in guy at the desk struggled to find this clause. We therefore had to pay an addition 300+ Euros to take the car. Not a satisfactory outcome at all. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ZUBIN - 17 August 2025
" Easy "
" Easy rental. Nice car. Friendly staff. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SULEMAN - 14 August 2025
" Very Good "
" Very Satisfied & Amazing Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 11 August 2025
" Excellent communications "
" Professional and friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ASHLEY MENINO - 09 August 2025
" Auto Europe should have factored in the fact of my flight time "
" Even though my flight was stated to arrive after 9pm, they were going to charge a EUR 50 charge for dealing with transaction after 9pm. They were going to charge extra EUR 20 for cleaning and EUR 30-40 for taking the car on a ferry. They also were stating other fees which we have to pay. The car cost was becoming 4x the actual cost of the hire. We decided in the end not to rent the car at all, because economically it was not worth it. Also, the instruction to get to the place was not clear, it was hidden in a side road with no lights and no visible big sign to say where it is. We spent 20 mins trying to find the place. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by KEVIN - 05 August 2025
" Easy web-site, easy booking and plenty of communication. "
" A bit slow at desk as given no paperwork? Was told it would be emailed to me, it wasn't? When we dropped the car off, I was told the paperwork would be emailed to me, it wasn't, and although he took the key and said he'd be back in 1 minute, five minutes later we left without seeing him again. I was also charged 10euros I assume as a cleaning fee, but the car wasn't dirty? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DANIEL - 01 August 2025
" The only negatives was the unexpected car washing fee, which came as a surprise and neither car we were given were the makes and models we ordered (VW T-Cross and VW Polo) "
" Excellent service, minimal wait times for both pickup and drop off. Friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BENJAMIN - 01 August 2025
" At the end of the rental period, a couple of very small stone chips were discovered on the rental car and as I did not take out any additional insurance, these were deemed as a chargeable additional repair cost. While I believe basic small stone chips should be absorbed in the cost of a rental car, I understand that that is within the T's & C's. What is an absolute scandal and rip-off is the cost I was charged to repair two very small stone chips (even if they end up getting repaired!). I was charged 690 Euros which is a joke! In the UK a mobile car repair specialist would charge 150-200 Euros maximum, and it would take no more than an hour to do. The fact that they have you in the airport carpark when you return your car when you are under extreme time pressure prior to a flight home makes it even more difficult to challenge them. The total hire cost of the car was circa 400 euro for 9 days so to charge 690 Euros for a repair is clearly where they make their money. I was promised that I would be sent a number of documents straight away about the repair and cost so I could either challenge it or see if I had insurance elsewhere and to date a week on I have received nothing. I would avoid this company at all costs!!! "
" Avoid this company at all costs as they rip you off for any additional repair costs once you return the car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by HAMEED - 27 July 2025
" Not happy about the experience "
" The flight was delayed and despite me communicating to autoeurope they failed to contact the local garage who did not know about the delay and would've waited for me had they been called.Extremelt unprofessional. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by PHILIPPE - 26 July 2025
" I was in Croatia, I didn't even get the car as I didn't find the person waiting for me at the airport. I called Autoeurope the next day and they told me that I cannot get a refund. They can't make it like Sixt or any other rental company to have an actual booth at the airport... "
" I was in Croatia, I didn't even get the car as I didn't find the person waiting for me at the airport. I called Autoeurope the next day and they told me that I cannot get a refund. They can't make it like Sixt or any other rental company to have an actual booth at the airport... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by KATHERINE - 14 July 2025
" Fantastic service from a friendly team. The car was in perfect condition. "
" Fantastic service and a great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by AMANDA - 24 June 2025
" Would recommend Autoeurope without hesitation. "
" Car hire was reasonably priced and the service was very good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MANVINDER - 21 June 2025
" I paid for insurance on the website, when going to the place realised the car wasn't actually insured and had to spend £200 to insure. That cost more than the car to hire "
" I paid for insurance on the website, when going to the place realised the car wasn't actually insured and had to spend £200 to insure. That cost more than the car to hire "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by WILLIAM - 10 June 2025
" If you're going to align yourselves with rental companies, specifically Garage, that feel this level of treatment towards customers is acceptable, I'll obviously be recommend people avoid so as they do not experience what I had to. "
" Just an absolute horror when it came to sorting the holding charge for the vehicle. Without a satisfactory resolution which cost us far more than is reasonably acceptable. To understand the level of frustration we endured at the start of our holiday, I shall take you back to the point of booking the cars.... Our initial booking was via third party and we included insurance for the vehicles through them. Paying for insurance with the third party company at the time of booking, pretty common practice. All was well at this point. However, the rental company, Garage, tried to claim this wouldn't cover us at the time of collection and tried to get us to pay a further nigh-on 200 Euro's for some insurance charge they appear to have made up on the spot as well as a holding charge. Luckily our friend who made the booking for us noticed this was happening and intervened. The real gripe with this company though was because of the utter horror that I had to endure. When I offered up my credit card for the holding sum, it was refused due to being out of date, ok fair enough, my bad. But, when asking if another of our party could front the credit card, or if they could use my debit card for the holding charge; both of these options being fine in multiple other countries and with multiple other rental companies, we were told no, has to be a credit card, has to be a credit card in the name of the named driver.... I was left with no other option but to be forced into paying a drastically inflated charge of 405 Euros. That's at least double the industry average for a full payment of insurance and other coverages. The 405 Euros was for premium insurance, premium breakdown cover, a cleaning charge, and a prepaid tank of fuel. The rental company attendant also claimed that any fines for parking or speeding would also be resolved and covered in this cost which, as much as I was tempted to test, did not as I'm sure this was just another lie made up to try and get us in some kind of trouble over. Overall, the car was fine, except they didn't even fill the screen wash up. Returning the vehicle was smooth with no further issues. I left the tank empty and the car was filthy from being packed under tree's and driving on dusty roads. but even still, if you get a car rented out by Garage, try to get that changed ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by CHRISTOPHER - 10 June 2025
" Usual standard of service that I've come to expect i.e. no surprises. I updated my car several times through Auto Europe in the lead up to hire date as the rates improved which saved me a lot of money overall. "
" Very easy hire car company to deal with. Most importantly no high pressure sales tactics at the rental desk, no need as their insurance rates are more reasonable than others.I was given a brand new car with 150km on the clock which was a nice surprise "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by CHRIS - 07 June 2025
" "Very good experience with ENTERPRISE. The service was efficient, the staff was helpful. Had a fault with the car and was able to exchange at another location" "
" "Very good experience with ENTERPRISE. The service was efficient, the staff was helpful. Had a fault with the car and was able to exchange at another location" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by PHILIP - 24 May 2025
" Quick and easy return. Same employee as at pick up. Welcoming and friendly, no issues with vehicle, completed and into terminal in five minutes. Would certainly use again. "
" Pick up was very smooth. Both desk and ground staff friendly and helpful. Vehicle condition was good and all marks/damage pointed out and agreed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by BRANKO - 19 May 2025
" vERY GOOD SERVICE AND ON THE TIME.VERY GOOD CAR AND CLEAN. I RECOMMEND. "
" VERY GOOD SERVICE AND ON THE TIME.VERY GOOD CAR AND CLEAN. I RECOMMEND. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 22 April 2025
" Very smooth and easy experience "
" The staff were so friendly and helpful, really good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by FRANCOIS - 20 April 2025
" I did not go to Croatia. I was ill, and im allaways in the Hospital in France "
" ////////////// "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MICHAEL - 18 April 2025
" Autoeurope was simple to use. "
" I was given a car smaller than I paid for. I questioned this at the desk but was told there was nothing else available and I could not get any money back. The staff at the counter also filled in all my details incorrectly on all of the paperwork. Again when questioned I was told it did not matter. Equally there is a hidden charge of 10 euros for car cleaning regardless of what condition you return the car in. As a hire car company you would expect car cleaning for reasonable usage to be included in the price as with other companies but it is not. Another member of my party ordered a car with a full tank of fuel. He was given a car with less than half and told return it with the same amount. When he did he was charged 30 euros to fill it up and told at the desk there was nothing they could do. I would not use this company again it was very shoddy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 17 April 2025
" Very good experience. "
" Easy pick up from terminal, got a better car than expected, like new ordered VW Golf got a VW T-roc. Really nice car. Had to put a 1000 euro deposit and got it back 4 days after return. Would recommend and would use again. Great value. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 30 December 2024
" Generally good value and service "
" Overall good. However, I didn't know about the expensive late collection fee. That should be made clear in advance - especially as we didn't really arrive very late. The car had a couple of significant bumps on it on collection - more than I would expect for a rental car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by NICHOLAS - 09 December 2024
" Simple process covering all aspects. "
" All good straightforward process. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CRAIG - 23 October 2024
" Generally good value and fine "
" Garage No. 1 are not "on terminal" as auto europe describes, and the address creates confusion as to where they are actually located - luckily google maps has the specific location. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MICHAEL - 23 October 2024
" Auto Europe experience v good. In email from AE I was invited to our register my details with Hertz however this wasted time, as it wasn't possible due to 3rd party booking. "
" I was unable to drive out of the car park due to the number plate last letters ii not recognised by the camera. This caused hassle and 40 min delay setting off. Fuel tank only about 1/2 full on pick up, would prefer full tank for convenience. Everything else was fine. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SIMON - 18 October 2024
" A great car for a good rental fee. An all round generally positive experience. "
" The rental location was initially difficult to locate but after finally finding it everything was dealt with in a polite and professional manner. My only issue is when the initial terms state the vehicle is provided with a full tank of fuel and should be returned the same at the end of the rental. When you then collect the car and the tank is only a quarter full it is unfair on the renter as it is not as easy to return the vehicle with the same amount of fuel in the tank. We ended up returning the vehicle with over half of fuel resulting in the vehicle hire company benefitting from over a quarter of a tank of fuel as reward for failing to comply with the original terms of the rental contract. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 16 October 2024
" All good, no hassles "
" All good, no hassles "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GARTH - 08 October 2024
" Would use this company again. Very good value "
" Staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEWART - 07 October 2024
" Easy and stress free rental. Great value for money. "
" Friendly, professional and customer focused staff. Easy pick-up and return. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ALASDAIR - 07 October 2024
" Nice car well priced and really good staff would definitely use again "
" Very impressed with Avant Car Hire Quick efficient and really pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CARLEY - 06 October 2024
" Auto Europe are fantastic and we would never go anywhere else. "
" The first vehicle (Kia Stonic, Red) that we were given was in a terrible condition. Had a smashed tail light, big dents, huge scratches and in a very shabby and misused condition. We were eventually able to change the vehicle after being told we had no further options but we refused to accept the first vehicle due to safety concerns. It took a lot of persuading and this was time consuming and very stressful. The second vehicle (VW Taigo, Blue) was still a bit beaten up but all the lights were fine and having stood in the cold and dark for almost an hour, we accepted this one. We previously rented a car via Auto Europe from Oryx Croatia which was in fabulous condition and the service was second to none.. We would not use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SPLIT, HR - Reviewed by GEORGE - 03 October 2024
" I do not recommend the garage. "
" Scammed us for too much fuel despite clearly saying they would only charge for what was used. In addition they charged a late fee on pickup for our flight being delayed. Avoid. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 02 October 2024
" Efficient website. "
" Staff friendly and efficient. Car had dashboard lights warning a service was needed and the tyre pressures were not correct. Otherwise car went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by JOHN ROSS - 29 September 2024
" Auto Europe is an easy and efficient way to arrange car hire. We have used them several times before, and will do so again !! "
" Good information about the hire and conditions on arrival at the airport Hertz counter. Easy pick up and drop off. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JANS - 27 September 2024
" Rented in Croatia, Split. booked compact SUV manual and got good Renault Captur manual. Nice and clean. Super easy pick up and drop off. Friendly and quick. Nice! "
" Rented in Croatia, Split. booked compact SUV manual and got good Renault Captur manual. Nice and clean. Super easy pick up and drop off. Friendly and quick. Nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 24 September 2024
" Great value for money and reliable partners such as auto union. "
" We were very pleased about the advice and attention Stipe, at Split, gave us on pick up. He made sure we were confident about the workings of the car before we set off. He kindly set up our sat nav for us. He also gave us advice by phone during the hire period over a slight concern we had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 17 September 2024
" Excellent service all round "
" Excellent customer service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TANIA - 06 September 2024
" See above re fuel. Website was easy to use, staff were very friendly. "
" The only thing I would change is to be much much clear about the fuel policy. We had to go and fill up the car as it was a tiny bit under full and they were going to charge us for a whole tank. I remember the person trying to explain it to us when we collected the car but it wasn't clear enough. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by DAVID - 04 September 2024
" Pretty good. "
" Hard to find the location - not near all the other car rental desks. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by CLIVE - 03 September 2024
" All in all a very good experience other than the age related premium "
" Hertz were a much easier outlet to deal with than normal rental firms "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANTHONY - 01 September 2024
" Great experience. Will use again. "
" Very efficient, quick and great people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by OLHA - 29 August 2024
" Very disappointed. Why I paid most flexible insurance, extra and end up paying more on arrivals. Please be clear with customers. Avantcar staff know by heart your terms and conditions "
" Very quick service, very efficient. Thoughtful ( air conditioning was prepared) The car was in poor condition--scratched, keyed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by AARON - 29 August 2024
" Be careful as to whether it is actually full cover insurance as initially on the website it is quite misleading "
" All in all my experience with Sixt so far has been quite horrendous. During my lease, my vehicle was driven into in a carpark and scratches were incurred on the rear passenger door panel. Due to the level of cover I selected, I was aware that the damages would be taken out of my deposit. I was assured by the members of staff at Sixt Split airport that the amount would not be too expensive due to superfical nature of the damage, and it also was not my fault. You can therefore imagine my shock upon returning home and finding a value in excess of £800 had been withdrawn from my account! For the last week I have been attempting to contact Split damage and general teams for some clarity of how that value was arrived upon, to no response. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SARIT - 26 August 2024
" Bad!! "
" The car was not there when I scheduled to pick it up. Expecting to get refunded!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by WILLIAM - 24 August 2024
" You did what you claim. I am a satisfied customer, although instruction from hire company about when to report "incidents" to police should be made clearer, and in writing. To leave no ambiguity. "
" Overall, very satisfactory. Although Polo with K47 ks was a little tarnished. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by RICHARD - 22 August 2024
" Easy to book and good rates "
" The car had bad (squealing) brakes and a constant knock from the right wheel. No instruction given on driving the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by THOMAS - 19 August 2024
" I wouldn't recommend purely because of the pick up. The rest of it was fine. "
" Pick up was awful. They had moved where the office was so we were walking around for ages in the heat trying to find it and they were not answering the phone. The man was very rude and when we didn't want to take out the extras he made us feel like we had done something wrong. €950 excess is way too much "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by STUART - 13 August 2024
" This was singularly the worst hire experience I have ever had. I have logged a complaint and depending on how that is dealt with will ultimately decide how I continue to veiw the company, in the meantime, I will actively discourage freinds, family and colleagues from using your service. "
" On arrival at the destination airport I was left without a vehicle despite having already paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by SIAN - 06 August 2024
" Easy, efficient system of car hire booking, no hidden extra's - just got the job done with overall very good experience "
" Nice car, efficient staff, easy pick up and drop off at Split airport. No queue to pick car up, maybe because paid bit more that the cheaper car hire companies, but the queues for those were very long so we were on road and out of the airport quickly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MATTHEW - 03 August 2024
" Not the cheapest but good value given we wanted to do a one way hire. Booking was easy and documentation all correct and clear. "
" Friendly and efficient staff at pick up. Car was exactly as booked - Skoda Octavia. In excellent condition. Had to wait 10 min at drop off but not an issue. The main reason for choosing Oryx was the ability to pick up in Split centre and drop at airport with no one way fees. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by DION - 24 July 2024
" I struggled to find the place and asked the Sixt rental people where Garage No.1 was located and they ignored me, so won't be using them in the future. "
" I booked a Ford Focus and got a Opel Combo. Car was great and the guys were also great at Garage No.1 at Split airport. Great English speakers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MATTHEW - 24 July 2024
" All good "
" Out of hours fee charged even thgouh only 10 mins late due to delay and also charged for fuel . This was explained however unlikely to use full tank in short rental and was a hard sell from collection desk Drop off is a 5 minute walk outside from terminal. Given it's 36c wasn't pleasant and not sign posted. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SEAN - 21 July 2024
" As above "
" 10 minutes walk in baking heat to collect car isn't ideal, and no signage as to where the company was. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIAN - 18 July 2024
" Generally all very good, just the pick up was an issue and delayed us by at least thirty minutes. "
" Not sure if the same everywhere but pick up info. for Split was not clear on voucher. Office is outside the parking area and not in the same place the majority of rentals are. If it was clear the walk wouldn't have been such an issue but we were wandering around trying to locate it. If there was someone at arrivals to pick us up that wasn't communicated at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GRAEME - 18 July 2024
" I was unhappy at purchasing the extra insurance, only to be told at Garage that it was useless and that the car was insured through them, not auto Europe. As this was a bit of a shock I ended up taking out one of their excess policy's costing me an extra £150 on top of the additional £50 that had been paid to auto Europe to upgrade. The small print of my auto Europe contract does state that my cover was a claim back process for the insurance but this is not really how it was sold and I had to properly search to find this information after I had paid unnecessary additional money. I felt this was in essence mis sold and definitely soured my experience with Auto Europe. "
" Car was almost brand new, in excellent condition and the staff were friendly and spoke good English which was a benefit as I unfortunately don't speak Croatian. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DURO - 14 July 2024
" Great experience all round. Top service! "
" The guys were great and so helpful. I had an issue with my credit card not being activated, one of the guys drove me to nearest ATM to activate my card. Would highly recommend these guys. First Class. Svaka Čast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 06 July 2024
" It was good and I would use Enterprise again "
" It was a very smooth process collecting and dropping off the car. The car was clean. Staff were very friendly. We had no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 29 June 2024
" . "
" Good car and the process was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TJERK - 29 June 2024
" Not very clean inside "
" Not very clean inside "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by MARK - 27 June 2024
" See above "
" On collection we were advised there would be a cleaning fee. There was the usual push for pre-paying for fuel which is disappointing. We were also charged €35 to take the car on a ferry when we had been advised it was €25, and when we queried, the Carwiz agent said that €35 is about €25. Clearly, at that point we had no option but to pay up. Very poor. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by FRASER - 19 June 2024
" All the staff were very good collection and drop off only negative for me was the disappointment around the vehicle. Other than that experience was great and would recommend "
" I was disappointed not the get the advertised vehicle. I did not feel the car provided was of a similar quality to the pictured one I chose! Also quite a lot of damage around the vehicle but both drop off and collection process was very thorough! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by SHARON - 17 June 2024
" Good communication, efficient service "
" Good communication, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROGER - 16 June 2024
" Very good experience. Highly recommended. Would advise customers to find Goldcar location using google maps as initially couldn't find them. They are not with the other airport car renters at Split Airport they are in an adjacent compound. Located 200m from terminal entrance / exit. I will look to use them again. "
" Excellent customer service by Goldcar at Split Airport. Upgraded car was as brand new and perfectly clean. No hassle or issues collection or return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by IAN - 14 June 2024
" No problems all went well and friendly staff. "
" No problems all went well and friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by IAN - 08 June 2024
" Would have no hesitation in recommending Garage as a car hire firm - Only comment would be that the directions to the collection point could be clearer. "
" Very efficient and friendly staff - Clear explanations and no attempt to "invent" charges/damage or oversell optional extras. Just a short walk from the terminal. Brand new car (had 2700 km on the clock) Ideal experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SIMON - 05 June 2024
" Car was extremely good condition, essentially new and perfect for our trip. "
" Very friendly staff on handover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 02 June 2024
" The customer service has been very poor, dismissive and no credit for a customer who has put a lot of business through auto Europe since 2008. I certainly won't be using again unless my customer services complaint is dealt with to my satisfaction. "
" €2000 hold on a card when I have paid for all additional insurance is simply unacceptable. I cancelled within 30 mins of the booking but as it was the night before pickup couldn't cancel within 48 hours m. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by PAUL - 31 May 2024
" If your booking voucher had indicated these additional charges I might feel differently but it didn't. Confimation indicated what was included and excluded in the rental: age and ferry travel were not mentioned. "
" Very difficult to find according to instructions on the voucher. Took far longer than the 3 minute walk advised. Counter staff indicated we had booked an automatic car - we hadn't. I've never driven an automatic and specifically booked a Opel Corsa (or similar) with manual drive. We were first offered a SUV but I did not want such a big vehicle so finally had to accept the only other car avaialble - a Skoda Octavia, larger than I wished. The other problem I encountered was compulsory additional cost to the fee already paid to Auto Europe. Despite entering my age at booking I was told as an older driver I had to pay another £70 and, because we were taking the car on a ferry, another £70 . We were given no choice but to pay but if this had been made clear intially - it wasn't - I would not have proceeded with this booking. It felt very underhand and that we were being exploited. All very distessing especially for my wife. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by DAVOR - 30 May 2024
" Always use them for best deal. "
" Very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RADOMIR - 27 May 2024
" I have used auto europe for 15 years. First experience extremely poor car hired from one of the Auto Europe hire companies "
" Car done 130k kilometres The car was due a service whilst hired Very low ad blue when picked up Pedal and brakes screeching. Brake pads need changing. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by PAULINE - 26 May 2024
" As mentioned above. Just always found Croatian people so friendly and helpful. "
" Didn't get to hire car as won't take credit card on phone. Wouldn't except photo and phone proof, wouldn't except sisters card without paying 10 euro a day to put her on as named driver. I except I made a mistake thinking card on my phone would be ok, but no customer service at all, totally unhelpful and I felt totally ripped off. Never felt that before in the 15 years I have own my property and rented cars. Got the bus in the end "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARCUS - 24 May 2024
" Very helpful staff both at the counter and collection point "
" Very helpful staff both at the counter and collection point "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARGARET - 22 May 2024
" Loved it - zero stress - so well organised and loved the car! "
" Absolutely FANTASTIC experience with this company! Honestly so happy and will use them again and again and always recommend them! Off our flight and straight down to the rental kiosk - no one in front of us - the lovely girl processed us quickly. Did ask if we wanted to take out some more insurance with them but was absolutely fine when I said no, I had my own. Car was spotless and brand new! Suzuki Vitari - nice bright orange! We loved the car. When we returned it the whole process took TWO MINUTES then I got an email saying that they were happy with the condition of the car and that my deposit will be released The girl who we met to get the car and returned the car too was the same one and she was lovely - perfect ambassador for the company. Thank you for being so helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEVEN - 21 May 2024
" See above "
" Car not available for me and another customer for at least a few hours. But if I paid a further €11 I could upgrade and have one even though Firefly failed to honour their part of the contract. After a long journey from Cornwall I gave up the debate and paid up. This has never happened before, car rental companies will give an automatic upgrade if the car you booked is unavailable. Always use Autoeurope because you have great customer service. You need to reinforce to Firefly their need to fulfil their part of the contract and reimburse my €11. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMIE - 20 May 2024
" Quick and easy as I did the check in online thing. Great price also "
" The staff you have are amazing, lovely to talk to and helpful. The car was very good too (vitara) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by KEVIN - 26 April 2024
" Due to us being delayed getting through customer, at least (60 minutes) the sales guy on the desk charged a fine of 50euros. It was 930pm, so not particularly late...but was told it was out of hours. Was then told we had basic insurance, and was asked to pay another 100euros for full insurance. I already paid the extra money to have full cover, so again not impressed with this member of staff at all. The car was fine, drop off easy but feel disappointed with the fine and put under pressure to take out unnecessary extra insurance. (Which I didn't do). "
" Due to us being delayed getting through customer, at least (60 minutes) the sales guy on the desk charged a fine of 50euros. It was 930pm, so not particularly late...but was told it was out of hours. Was then told we had basic insurance, and was asked to pay another 100euros for full insurance. I already paid the extra money to have full cover, so again not impressed with this member of staff at all. The car was fine, drop off easy but feel disappointed with the fine and put under pressure to take out unnecessary extra insurance. (Which I didn't do). "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ATUL - 03 November 2023
" It was a great experience. "
" A very efficient company who knows how to look after the customers needs. My experience was excellent in Split . And the insurance sold more than acceptable. I can't comment on how things would proceed incase there was a claim from the rental company, since I had no issues, as I'm always careful with rentals and treat them like my own car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEPHEN - 28 October 2023
" Autoeurope good but I won't be using Avant again! "
" Arrived just after 9pm and charged an out of hours fee that was more than the car hire "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BRUCE - 14 September 2023
" Please see comments "
" Quoted silly price when I wanted to extend another week. Got another car elsewhere "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by CEZAR - 14 September 2023
" Always good rates from Autoeurope! "
" Received the car with less than half tank of petrol and returned 3 quarters , but still charged for additional driver. Other than that staff was nice! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by NICOLA - 08 September 2023
" See above "
" This would have been a 10 but there was a mix up over the amount charged and I have now been refunded. That would have been fine had not the customer support agent said that the reason we were refunded was because "they could not verify that total insurance was not asked for". This made us feel as if our honesty was being questioned when the fault was theirs. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by FRASER - 30 August 2023
" Very satisfied "
" Good car, efficient and friendly staff. Would have been helpful to have instructions and directions for returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JEREMY - 23 August 2023
" Efficient, good price, nice car. Boot was a bit small (not the model I was expecting) "
" Professional, efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 21 August 2023
" Trying to catch us out with all these extras at the airport check in is wrong. There should also be something in the write up BEFORE purchasing the car about travelling to islands and options with costs for travelling to other countries. Again, once we were at the counter we were asked if we would be going on any ferries, and would we want to cross any borders. the additional costs to this were again extortionate. I wouldn't go with this car company ever again because of the shady process. "
" It wasn't until after we had paid and got to the point of printing the voucher that we realised we had to have a credit car for the named driver. We asked to change the named driver to the person with the credit card and they wouldn't do it. Having to spend another £80 just to use a credit card was ridiculous. The policy of a £2200 hold on a credit card is out of line compared to most credit card companies and trying to scare us into spending another £300 to bring down that excess is not right. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 11 August 2023
" quite good "
" quite good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by THOMAS - 03 August 2023
" No hassles "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MATTHEW - 30 July 2023
" Always good and competitive as usual, however, obvious rely on the performance of the respective car hire company. "
" The vehicle had significant damage in addition to that detailed on the hire form which was added as necessary, however, the worst issue was waiting for the faulty light bulb to be replaced. This was only a temporary fix and failed a day into the hire. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by JULIA - 19 July 2023
" Great! "
" Good experience, very helpful and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by IAN - 13 July 2023
" All good. "
" All good by "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MATTHEW - 10 July 2023
" As above. Overcharged at garage on collection of car. Told only other option was to cancel and I may or may not get a refund on what had already been paid. "
" Scammers overcharging, not according to voucher fees. Queried with AutoEurope and provided with no support. Taken up with credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by PAUL - 10 July 2023
" I found the whole process rather confusing regarding insurance and paid extra for damage waiver but wasn't sure if I needed it. "
" There was a problem in that there was no screen wash in the car. This could have been very dangerous if the windscreen had been splashed with dirty water. Apart from that everything was great (except for see section 5) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MARTIN - 01 July 2023
" Very good. "
" Friendly staff. Easy pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GIOVANNI - 01 July 2023
" Best value cars from reputable hire companies. "
" Excellent service, low mileage car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 28 June 2023
" Unfortunately our plane was late arriving which meant that we didn't get to the booking desk until 5 mins before they close (9pm seems a bit early for an airport) and there was a large queue as Carwiz staff were having IT issues - despite the 40min wait we eventually got our car documents sorted and were pleasantly surprised with the hire car which was low mileage and offered far more than we were expecting (GPS) - so it all worked out. "
" Unfortunately our plane was late arriving which meant that we didn't get to the booking desk until 5 mins before they close (9pm seems a bit early for an airport) and there was a large queue as Carwiz staff were having IT issues - despite the 40min wait we eventually got our car documents sorted and were pleasantly surprised with the hire car which offered more than we were expecting - so it all worked out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GEOFF - 28 June 2023
" See above I have used Auto Europe before and always been very pleased. "
" I booked via Auto Europe and clearly showed age 70 ( DOB 18.02.1953). When i picked up car i had to pay an extra charge of 40 euro as they said i was over the age limit. Small print shows maximum age 70 - which is what i am! If correct then it should have been shown on original booking and i would have booked elsewhere which would have been cheaper "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SEAN - 13 June 2023
" Arrived with one weeks notice I needed a credit card and price went up 400% because my credit card hadn't arrived even though I had access to the credit card via the app "
" Arrived with one weeks notice via email I needed a credit card. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by RODERICK - 26 May 2023
" The whole experience was great. The lady in the office was effective and the gentleman who met us on our return was vey workmanlike too "
" The lady in the office was very pleasant and efficient. The whole experience was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RON - 19 May 2023
" Auto Europe need to advise that AMEX not accepted by ACTIVE. Luckily I had a back up mastercard but I usually use AMEX on business trips. This was a potentially difficult situation. "
" long wait for staff to show up - i had given flight details so dont understand why no one there. He was nice enough when he did get there and quite helpful though was surprised when AMEX not accepted. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by DANIEL - 18 April 2023
" All good, thanks "
" All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVOR - 05 January 2023
" Always use Auto Europe as I find best price and aggregation of offers. "
" Good price, near new car, efficient computerised process where everything is done on a tablet and instant confirmation is received by email. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 01 November 2022
" Great experience "
" geat experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 17 October 2022
" Only downside was mandatory 36 E surcharge for after hours collection. I had phoned from LGW to tell them of 1.5 hr flight delay. Same with another company a month ago so standard charge but steep. "
" V straightforward. Lowest grade of car ordered and upgraded to Renault Clio. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GUY - 26 September 2022
" It's a budget service, very good value but be certain of your arrangements for collection & drop off before the day your rental begins. "
" We didn't realise Air Rent wouldn't have a desk at Split airport and had to call the UK to find out who & where we should meet to collect vehicle. Air Rent's representative was at the airport with the vehicle so we were soon able to meet up. On dropping the car back at the airport we were advised to deliver the keys to another rental company's desk & the agent there told us we had to take the car to their depot just outside the airport, drop it there & walk back which was ok but which wouldn't have been if we'd been short on time. So the collection & drop off could've been better. The car & the value were very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ADAM - 24 September 2022
" The staff where nice, however we had to pay more than expected on arrival for extra insurance which I am sure I had already paid for! It was an extra £250 this was not the £200 we knew we had to pay for returning to a different location - Also we paid for a VW Golf with sat navigation and ended up with a really battered and dirty Opal and they had run out of sat navs. Clearly they didn't car about covid as the inside was filthy and had old baby food and used tissues and food all over the place! The actual car was very dirty and full of scratches and dints! "
" The staff where nice, however we had to pay more than expected on arrival for extra insurance which I am sure I had already paid for! It was an extra £250 this was not the £200 we knew we had to pay for returning to a different location - Also we paid for a VW Golf with sat navigation and ended up with a really battered and dirty Opal and they had run out of sat navs. Clearly they didn't car about covid as the inside was filthy and had old baby food and used tissues and food all over the place! The actual car was very dirty and full of scratches and dints! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by KEVIN - 23 September 2022
" Quick, helpful and knowledgeable staff and an easy system. "
" Staff and system were both excellent. However, the car we had - Seat Arona - was very disappointing, despite being an upgrade from that which we had booked. But that's nothing you can do anything about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GEOFFREY - 14 September 2022
" Rather slow process to pick up car, but car was great and drop off was easy "
" Easy to book and no issues with rental "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by VEDRAN - 10 August 2022
" All good "
" Smooth process, pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TREVOR - 30 July 2022
" We have used auto Europe many times and this was without doubt it was the worst vehicle in terms of condition we have ever been supplied with through your company To be fair the vehicle did drive reasonably but otherwise it was appalling Desperately looking for a petrol station as soon as you pick up a car is not acceptable Also in the rear the A/C vents were broken Equipment level was minimal and the car had already done over 150,000 kilometres "
" Vehicle was in terrible condition body work had damage everywhere nothing major but lots of scratches small dents and patched paintwork Rear A/C vents were broken, not great in 35 degrees heat Also provided with fuel tank almost empty "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by ROSALIND - 19 July 2022
" Very helpful and easy to deal with. We have used them often before and would always recommend "
" Staff very efficient and easy to deal with, pick up and drop off worked well, vehicle was disappointing. An old 8 seater with no parking aids, the engine struggled, air conditioning was not great. Not worth the hassle of driving all the way back to exchange, but would put me off using Active again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by NIGEL - 13 July 2022
" Overall it was fine but just the delay in getting the paper sorted tainted the experiance. "
" The pick was very slow, they only had one person on and it took ages for them to process anyone so we had about 3/4 hour wait to get the paper work sorted. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MATTHEW - 24 June 2022
" I would never rent a car without booking through AutoEurope. Quick, easy, and don't forget the discount! CarWiz were fine, good for a more budget option. Car was very nice and we had a size upgrade free of charge which was a nice surprise. "
" They did not appear to be familiar with AutoEurope bookings. There are conditions made on booking that they tried to change. Everything was agreed to as per the contract in the end, but someone less firm may have been pushed into something. Example - Deposit agreed on booking was £300. Requested at collection was £1400. Luckily I had read the specifics and had a copy of the wording to hand. It definitely felt like they were trying to get as much money out of me as possible. Even attempting to upsell on insurance/excess cover when I had paid for the highest available through Auto Europe. Very typical car rental places so nothing too concerning. Overall experience was actually really good as I was expecting a lot worse from a small airport. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TAMSEEL - 22 June 2022
" Good service and options to choose from. Rates are high. "
" The car provided had to be changed due to Mechnical issues. The company appears to use minor scratches etc, as way to claim insurance or make the renter pay. Typically minor things that are considered normal wear and tear. This company should not be used. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by GEORGE - 13 June 2022
" Used Auto Europe before in Europe and the US. Very happy each time. No fuss. No hard cell. Cars in good condition. Competitively priced. "
" The whole experience went very well. Quick and easy reception. Friendly operative. No hard sell. On return again simple and uncomplicated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ARTHUR - 20 May 2022
" Helpful staff when I asked for clarification on certain phrases in the forms. "
" Polite service despite me not remembering the pin for my credit card- I haven't used it for 3 years - but we sorted it in the end. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 19 May 2022
" No issue with AutoEurope "
" On arrival we were upgraded to a brand new saloon car with less than 3000km on clock.As good as the vehicle was, I felt obliged to take out the full excess waiver insurance because of the new vehicle. I also got talked into upgrading the fuel policy from full to full as booked originally, to a reduced price full to empty,an option I think was mis-sold on the size of the upgraded vehicle. On returning the vehicle at the end of the trip on five heights full, I enquired about a refund unsuccessfully. The upgraded vehicle cost an extra 167 euros in insurance and fuel,which I regret incurring. Next time I will stick with the originally ordered small car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 16 April 2022
" Always use AutoEurope for regular hire in Split. Best choice and prices. V straightforward booking process. "
" I have used them many times in the past with no problems. I was met on time as usual. I had to leave the keys with another rental company on return as no one was there to collect. Could have happened as I told the staff member verbally that I had to return the car earlier than booked . Perhaps better to have emailed them. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by WILHELM - 14 February 2022
" I have used Autoeurope and Oryx before and can recommend them "
" All went well and swiftly, staff was helpful and friendly. Albeit, we are outside season so the workload is very light. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by ZAFIR - 11 January 2022
" I have used auto europe many times before and will use you again in the future, however I will not use Carwiz. "
" The car that we received was not what we requested and booked, we had booked an estate car as we needed a large boot area but we received an SUV and couldn't fit all our baggage in the boot and had to put some in the back with the passengers. When we returned the vehicle there was no one at the desk, (we arrived at the time we had specified in our booking) and we had to phone and wait for a member of staff to arrive at the airport. Thankfully we had arrived at the airport early as it took over half an hour to return the car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by WILHELM - 27 November 2021
" I have AE several times and will do it again next time I need to rent a car "
" The Oryx representative inspected the car in an excessively meticulous way for "damages", noting details I was unable to see. It was as if she wanted to find something at all cost, but she didn't. I suspect finding "new damages" on rental cars is an important revenue stream for the company, who charges 100s of Euros for "damages" which are minute, just fair wear and tear, and never get repaired. I felt made uncomfortable, hence no full marks despite the Oryx service otherwise being fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 09 November 2021
" Very straightforward at competitive price. Happy with service on several occasions now and confident to recommend. "
" Have used on several occasions. Quick collection and return. No hassle at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by WILHELM - 31 October 2021
" I am generally happy with Auto Europe and will use them again. The disputed damage got compensated. "
" 1) I paid a boarder crossing fee, but found later that I had also been charged an "Extended road side protection" fee, which had not been mentioned or explained to me. 2) When I returned the car, the member of staff detected a tiny line on the driver side mirror, on the front part not the edge. He declared this was a scratch and a damage payment would be charged. from excess This mark on the mirror has nothing to with me, the line was so fine and small that I could not have spotted it when picking up the car, it was hardly visible, I believe it was not a scratch but could be cleaned up or polished out. I was charged Euro 100 despite making clear that I did not agree to the damage. I was also told that I would not loose money becausr I had the excess insurance! I am suspicious that the company tries to make extra money with charging repair for nearly invisible "scratches" from people with excess insurance because they think those customers will accept the charges. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by TIM - 29 October 2021
" Read my previous comments "
" Everything was well organised and the car was fine. They offered the best deal, I checked loads of other companies and all were much more expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DEREK - 26 October 2021
" No queus, prompt service. "
" The only criticism I can make is that the vehicle was delivered with the tank 1/4 full. They were happy to take it back with the fuel gauge showing the same at the end of the rental, so no financial loss, but not quite as advertised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEPHEN - 21 October 2021
" That will depend upon how autoeurope handle the above issues. "
" Everything was fine until the point of drop off. They advertise the desk as being staffed/open 24 hours at the time of purchase. This was one of the main reasons we chose them. We arrived at around 20.30 to drop off the car and have the car inspected before catching our flight home. No-one was at the desk. It was locked up with the lights left on. An A4 sheet of paper with a mobile telephone number on it was left on the counter inside a transparent plastic sleeve. It instructed to ring for anything urgent. I rang the number and was told to put the keys in the box and the car would be checked the next day. I pointed out that the car could potentially be damaged in the interim (someone scraping it whilst parking etc) and it might be suggested I am liable for the cost of any damages on the car. I also pointed out that the main reason we chose unirental was the advertised 24 hour desk service. They told us not to make a fuss as this was normal. However, I was standing in the airport looking at another car rental who had staff at their desk so why wasn't there someone at this one as was advertised at the time I purchased. This put us in a difficult position. I was then told they'd send me an email confirmation of the inspection on the following day. I pointed out this presented us with a problem as we had agreed to have this sorted before flying home. They said not to worry. Everything would be fine! As a result we couldn't cancel our insurance in case the car was damaged in the interim and it'd be alleged that it happened during the rental period . This cost us money and worry about whether or not we'd be getting charged for any damages after we got home. I rang again the next day as I also hadn't received the email confirmation that had been promised. I was told it'd be sent but it never arrived. I checked spam folders etc. My partner also contacted them and gave her email etc and the same promises were made but nothing arrived. We were both polite & courteous on the phone but simply couldn't make any progress. In summary, you cannot be certain at the time of drop off whether or not you have to deal with issues relating to extra charges for any kind of damages until after you get home. And promises made to send through confirmation of the inspection are do not actually happen. This makes things a waste of time, unprofessional & inconsiderate. This isn't what was advertised and paid for or agreed in advance. Either this is the company policy or the person on the desk just does whatever they like to suit themselves. Either way, it shows contempt & arrogance towards customers who are in a weak position at the time of the drop off & have to catch their flight. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by KEITH - 20 October 2021
" Please see answer to 3 above. "
" Very pleased with upgrade from estate to almost new crossover SUV Skoda Kodiak. Excellent car that proved to have good performance combined with remarkably low fuel consumption. The rendezvous point in the car park could have been a lot more visible at collection. The pricing was highly competitive and I would certainly choose AutoEurope and Alamo again. KT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 14 October 2021
" . "
" Waited at the pick up desk for longer than expected but possibly due to complications with the customer in front of me. Once at the desk, the procedure was very easy. Car has numerous marks which didn't bother me and had done c.70,000 KM. No problems with the car and drop off was very easy. Would definitely use again "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by MARIUSZ - 10 October 2021
" Compared to other rentals, I overcharged about 270 euros more. It is logical that I will never use your help again and even less will never recommend you to anyone. I am very sorry and I have really bad memories of renting a car from you. "
" Unfortunately one of the staff members (the one who served me) was unfriendly and carry less. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ROGER - 09 October 2021
" Auto Europe always provide an excellent service with very competitive prices. I have used them for years and wouldn't use anyone else "
" The staff were very helpful and friendly A quick look at the vehicle which only had 7k miles on the clock and we were away. The drop off in Dubrovnik was just across the street from the airport and, after a quick check on the condition of the vehicle, we were driven in the same car direct to the airport. No worries about unloading the car and then needing a shuttle bus. Active were excellent and I would highly recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARK - 07 October 2021
" very satisfied "
" helpful staff good communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TERRENCE - 03 October 2021
" Represented a good deal "
" Efficient and fair service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MORGAN - 02 October 2021
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by DEWALD - 01 October 2021
" Everything well done "
" Quick, friendly and competend staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 01 October 2021
" Always use the company for Split airport. List companies available and wide choice of vehicles. Flexible on changes too. "
" No fuss collection and return. Have used many times with no complications. Competitive prices. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by STEPHEN - 22 September 2021
" Great service at Split Airport. This is the second time I've rented through Active, and after 20+ years of renting cars through all of the major suppliers, Active is certainly the best. Thank-you "
" Great service at Split Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by LEONIE - 20 September 2021
" See comments above these apply to this section too. Disgraceful "
" I have logged a full complaint about this. You gave me a highly illegal and dangerous car that had 2 bald front tyres. You also charged me an extortionate amount to drive a vehicle that could have had a serious accident at any time. If I do not get a satisfactory response from you I will be taking this matter further. I am holding off on reviewing you on Trust Pilot etc. Until I see what you come back to me with by way of apology, explanation and compensation "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by CHRISTOPHER - 19 September 2021
" Very quick and professional service by friendly and helpful staff. No pressure to buy extra insurance just a quick and efficient service. Would highly recommend. "
" Very quick and professional service by friendly and helpful staff. No pressure to buy extra insurance just a quick and efficient service. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ADAM - 17 September 2021
" Received an upgrade on the vehicle booked - always welcomed! "
" Incredible service and great company to rent from. 2nd time I've used Active and wouldn't hesitate to recommend them to others!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by WILLIAM - 17 September 2021
" Pleasant staff. Very helpful. "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 06 September 2021
" A very golf 7 is a good car but too large for my needs on narrow island roads. Would have preferred a compact model as reserved. "
" Golf 7 had no manual handbrake and no advice given at collection. Needs oil and service message on dash. On return lady said she had found damage not there on collection. ( the car had many scratches and scrapes) I t was dark when I picked car up so I was told to take photos. Thankfully I did which clearly showed the existence of the dent before I rented. I was wary of this happening as a relative had similar experience a few years ago with this company. The lady looked at the photos and agreed I was not culpable. The office staff were pleasant and helpful and I was met right away on return even though quite early. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by RICHARD - 29 August 2021
" Locating the Air Rent contact took a little while as we didn't know who/what to look for. Main issue was the blood stain in the car though. "
" Car had blood stains on the interior roof around the handle above the rear passenger door. The stains looked fresh. In the current Covid environment this did not give us much assurance that the car had been cleaned. The car was also very scratched - we needed to take 20-25 pictures of small scratches and dents to get comfortable that we would not be held responsible. The exterior scratches were minor issues compared to the blood stain on the interior though. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by VLADO - 27 August 2021
" Smooth operation. "
" The employees are very friendly, helpful and Professional. However, the vehicles are older and not in the best condition. We changed the vehicles 3 times. Most of them are with over 130000 km.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by PAUL - 19 August 2021
" Very good value for money. "
" The collection process was perfect. The drop off could be improved. We followed the instructions to text 30 minutes before arriving but after waiting 15 minutes in the car park after our agreed time we had to call to arrange someone to come and pick the car up. The call was answered and someone came within minutes, but this could have been smoother. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by WILHELM - 25 July 2021
" ok thanks "
" I was travelling for business, so it was important for me that the car rental worked smoothly and without waste of time. All went well and staff was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by IVAN - 17 July 2021
" Great car for what we needed Great service and quick drop off "
" Straightforward and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by N - 13 June 2021
" AutoEurope more often than not come up with the best deal and the whole process is easy and reliable. "
" They were helpful, understanding and accommodating. I had to change dates due to flight cancellation and disruption and they readily accepted my booking voucher nonetheless. Service was excellent. Totally trouble free rental. Provided the price is competitive next time I visit, would certainly choose them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by WILHELM - 10 May 2021
" OK "
" Satisfying service. The reason for not giving full points was that the car was not handed over as per contract. The tank was low, and it was agreed that I needed to return it with the same level of fuel. It did not cause a problem for me. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by ADRIAN - 22 October 2020
" As above, excellent service at competitive price "
" Friendly, efficient service. Car was well worn, with quite a few bumps but clean inside and ran very well. Unexpectedly upgraded to next level up so excellent service at a competitive price, therefore, would certainly recommend. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by IAN - 07 October 2020
" Outstanding - recommend unreservedly. "
" Extremely positive. Excellent customer service throughout and very good value for money. Will definitely look to use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by NICHOLAS - 09 September 2020
" Am a regular user and despite occasional little niggles, it remains an economic and reliable means for car rental overseas. "
" All good, except: Long wait to get checked in and pick up car Car had a faulty breaklight, that should have been noticed following previous rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by DAVOR - 02 September 2020
" Dealing with AutoEurope is generally pain-free and pleasant, but I have not had anything go wrong yet - which will be the acid test. "
" Drop-off at Split airport is a bit disorganised for everyone They always try to sell you additional cover, cost for car on ferry, and additional driver. Would be good if additional driver could be booked via AutoEurope. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by IAN - 01 September 2020
" Not receiving the proper was a major disappointment and I would like reimbursed as a gesture of goodwill, as it made a travelling holiday very difficult. "
" Did not receive the car that I ordered and i had significant difficult managing my passengers and my luggage as there was not enough room. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by IVAN - 01 September 2020
" Overall good apart from insurance hard sell "
" Hard sell on insurance at the airport, even though I had took out full insurance. Took a pending credit card payment of over £2000 as I didn't take their insurance "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by CHRIS - 01 September 2020
" Staff very helpful and friendly and car in good clean condition "
" Drop off was difficult due to car park being very full and lack of designated car rental spaces, so providing clearly marked spaces near to the terminal would be helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEVEN - 01 September 2020
" Disappointed not to get a VW Golf (as this was the reason I booked with Auto Europe), instead I was given a Seat Torledo which was a bit of a banger. At Pick up I noticed a VW Golf in the next bay and asked why I couldn't have this car. I was informed they only had ONE VW Golf for rental which is automatic and kept it back in case someone specified auto..! I pointed out I was the customer that ordered and paid for that one VW Golf. I just wish you would be upfront and truthful about the cars available and not give misleading info.. Otherwise everything else ok "
" Very efficient and well organised, Matt explained things clearly. Didn't try and oversell. No queuing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by SALIM - 30 August 2020
" Very pleased all the way though. Thank you for a pleasant and stress free way to book car rental. Always the best price too. "
" Very polite and friendly customer service from active car hire in split airport. Check out was quick and again upon return. Very pleased with this rental company. Will be happy to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CHRIS - 30 August 2020
" These hire car firms need to be more family friendly. The cost of kids seats was nearly as much as the car hire. "
" Sales staff heavily pushed additional insurance. It was expected. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by DANIEL - 29 August 2020
" Car was not what we ordered. Showed a brand new Citroen c4 and we got an old golf with no alloys. Extra charges because they wouldn't accept credit card from anyone but the driver who doesn't have one. Debit card hold still not taken off after a week after returning the car and there was nobody there to inspect the car when we handed it back to clear the hold, I have heard nothing since I returned the car regarding getting this money back "
" Was made to pay an extra insurance charge because I don't have a credit card and someone else from the same group was not allowed to use theirs in place. Security deposit on my debit has also still not been refunded after a week.... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ALUN - 26 August 2020
" Very easy and straightforward "
" Very friendly and welcoming staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RICHARD - 26 August 2020
" Easy to book. Like the App. "
" Experience ok. Quite a long wait to check in. Nobody took us to the car. Just told vaguely where it was in a large car park. Car adequate but seemed expensive. It maybe that car hire is just expensive generally in Croatia. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by ROBERT - 25 August 2020
" The best car hire experience I have had "
" The best car hire experience I have had, I usually dread it due to previous terrible experiences. My friends hired at the same time from a different company and had a nightmare. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MEGAN - 21 August 2020
" Auto Europe , great. Hertz, poor. Rude staff , substandard car, money kept by them with no explanation "
" Due to flight problems, we arrived a day late. We phoned the office immediately to let them know. On arrival the woman was quite rude. We were given a car that was not acceptable and was scratched and bumped all over. £90 was kept back from my credit card with no explanation. We filled the car with fuel on our return. Because the fuel gauge wasn't working , it was impossible to tell , but we definitely filled it up- I can only assume that the £90 was kept due to this , an error on your part!! Very disappointing service. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by MAX - 18 August 2020
" Very good service "
" Very efficient and flexible team. Allowed us to return car to Split Airport rather than Split town with no hassle or extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SAM - 10 August 2020
" Great service and car "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SR - 10 August 2020
" Auto Europe....1st class Active car hire third rate "
" very slow at rental desk nobody available in car park to collect car...30 minute wait One hour in total to collect the car "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by GREG - 30 July 2020
" Bottom line is that AUTO EUROPE is a middle man. Your experience will depend on who you rent vehicle from (the local operator). Overall, so far so good. It's not my first time with AUTO EUROPE and will not be the last. "
" Helpful staff at Air Rent. Well worth doing business with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GIUSEPPE - 27 July 2020
" ok "
" We asked for a 5+2 car and they gave us a 9+1 car. There was no full tank petrol, we returned with more just in case . No sign of Alamo company where to pickup and drop off the car on the parking space. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by PETER - 22 July 2020
" GoldCar blatantly abused their position of withholding a deposit to scam money out of me, which amounted to double the cost of the car rental. This really ruined my holiday and I do not know how I can trust autoeurope to book through if you allow companies like this on your system. "
" After aggressively having extra insurance being up-sold to me (and saying no 5x) I was eventually handed the car keys and told that there was only one scratch on the car - I found another 4 dents & large scratches, which I took pictures off and emailed to myself to get a date recorded. At the drop off 'Dora' said that there was another new scratch that I had caused under the front bumper, one of the most common place to be marked on any vehicle. In a car of this terrible condition I told her that it would have certainly been marked already. She denied this and walked off. GoldCar then went on to charge me £250 for damages that I in no way caused! I have had previous bad experiences with this company and thought that I could save a few pounds by using them and taking pictures of the car - but in the end they still managed to rip me off. NEVER BOOK WITH GOLDCAR!!! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by NICOLAAS - 13 July 2020
" Used them for years. Usually competitive and trouble free. Only slight irritation is with their service suppliers, who always need to enter all your details etc. on pick up which can take ages. Surely as a returning customer the IT should be more sophisticated and linked to AutoEurope's database? "
" It was a latish pick up at the airport and they only had the one car waiting for me. In the event it was a 2 thier upgrade albeit automatic. And it was pretty new. So I was pleasantly surprised, but unfortunately the oil warning light came on when i drove off, so during the rental, to be safe, I had to buy a litre of rather expensive engine oil (It was an Audi). Othewrwise an overall good experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SUZANNE - 27 June 2020
" Easy to use website. Good prices. Plenty of choice "
" Good office location about 5 mins walk from the ferry docks, Diocletian's Palace/centre of town. Friendly, helpful staff. Just note the office is in a one way street when you return the car and parking is a bit tight, but the staff quickly drove the car to another parking place. no fuss. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MARK - 05 November 2019
" All good. "
" Very helpful staff at both pick-up and drop-off. Excellent English spoken. Car was quite scratched but all corectly marked on documentation. Also diesel tank only 5/8 full and this was quite hard to replicate at drop off and I probably put extra diesel in to be sure. (7/8 full). Overall relatively stress-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by MARCO - 30 October 2019
" accidently left my credit card on the kitchen table . wouldnt accept debit card or cash. never got the rental .. 2 days later payment charged to my debit card "
" accidently left my credit card on the kitchen table . wouldnt accept debit card or cash. never got the rental .. 2 days later payment charged to my debit card "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by WILLIAM - 30 October 2019
" Car not clean either inside or out. Lost around 35 euros on fuel as we were advised to take cheaper option of not filling before return (67 euros instead if 87 euros) but as we had only used half a tank, we lost iut and offered no compensation "
" We had thought the fee paid included necessary insurance cover and then felt obliged to pay 118 euros more for just basic cover. Not clear enough in original agreement that we didn't have more cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by DEAN - 29 October 2019
" Booking though through AutoEurope was simple and easy, no problems. The only thing I would note is that watch out when renting a car in Split, if you wish to travel to the islands you will need to pay an additional fee, CarWiz charged us £28 for this as we were staying on the island of Brac. "
" Overall the process was very efficient. Unfortunately when we arrived there was no one at the rental desk, and we found him in the bar around the corner, not the greatest of first impressions but everything was fine after that! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 27 October 2019
" Always use as v reliable and best prices offered. Much cheaper than booking direct with supplier. "
" Straightforward and efficient as usual at Split airport. Waiting for me in arrivals hall even though flight came in significantly early and v quick transfer to car. Easy drop off too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREI - 26 October 2019
" Also I booked the extra cover on autoeurope, to be completely covered, i had to pay extra to GoldCar to be fully covered for any events. The extra cover price on autoeurope is missleading and waste of money. "
" Easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SARAH - 25 October 2019
" Firstly, the voucher you sent in your email wouldn't open, both times, as I tried 2 different emails. So we printed the email. Secondly, we arrived at the airport, to be met by a hire car representative,who took us in a car to the hire company, which was a little daunting, as it was dark and we had no idea who we were getting in a car with. Thirdly, when we got there, the company wanted to take €700 as a bond, which is excessive! But then tried to charge us an extra €40 as it was "out of hours" which is actually more than it cost to hire the car for 3 days in the first place! This was not stated when I booked the car in the first place! You knew it would be late when we got there as you had the details of our arrival! Suffice to say, we left the hire company with out a car and tried to make our way by public transport. The whole experience left us feeling angry and let down. We are concerned about the companies you put your customers in contact with. "
" Firstly, the voucher you sent in your email wouldn't open, both times, as I tried 2 different emails. So we printed the email. Secondly, we arrived at the airport, to be met by a hire car representative,who took us in a car to the hire company, which was a little daunting, as it was dark and we had no idea who we were getting in a car with. Thirdly, when we got there, the company wanted to take €700 as a bond, which is excessive! But then tried to charge us an extra €40 as it was "out of hours" which is actually more than it cost to hire the car for 3 days in the first place! This was not stated when I booked the car in the first place! You knew it would be late when we got there as you had the details of our arrival! Suffice to say, we left the hire company with out a car and tried to make our way by public transport. The whole experience left us feeling angry and let down. We are concerned about the companies you put your customers in contact with. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by NIKOLA - 25 October 2019
" I am very please with service "
" Without problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by VICTORIA - 25 October 2019
" The car was okay, not very well looked after and pretty damaged, but the service was cheap - which is wouldn't have been, had we been harrassed into taking out the extra £400 insurance we were being badgered with. "
" The man at the counter who gave us our car was extremely pushy about taking out extra insurance, despite us having paid extra with autoeurope for peace of mind. When we said we didn't want to take anything extra out, he was rude, repeating it again five or six times. He kept telling us how much we would be charged for damages, and said how closely the car would be checked upon return to make sure we hadn't done anything. When we went to collect the car, the man at the booth in the car park didn't even come out with us to check for damages, which he was supposed to, leaving us to take multiple photos of the exterior of the car because we were concerned we would be accused of one of the numerable existing scratches or dents littering the outside. When we returned the car, no one was there to check the vehicle either. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by SIMON - 24 October 2019
" No issues with Autoeurope "
" We went to drop off the car and nobody was there to receive it. All other companies were open but Active. there was no body to contact, no one answered the split airport phone, after waiting 30 min, we called the Split office and they told us to leave the keys in the office box. People are in a rush to get to their airplane, how can you spend 30 min trying to find out a solution? Not even a sign In the office window to know what to do. we took pictures to prove that the car was returned in good conditions, we didn't have any issues and that Active office was close. It totally ruined the excellent experience we were having, we didn't have any issues with the pick up "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JACQUELINE - 23 October 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by LINDSAY - 22 October 2019
" Perfect in every way "
" Excellent service. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by KERRY - 22 October 2019
" By using Goldcar as a partner you have lost my custom for the future. This was the worst example of car hire scam ever "
" The staff member giving out the cars was refusing to allow customers the cars they had paid for unless they took out expensive insurance- this happened to the two couples before us who were very unhappy but could not otherwise get their cars. We told him we did not want the extra insurance as we have a separate car hire insurance policy that fully covers us. He put it on our bill anyway and this doubled the cost of our car hire without our agreement. This is a scam and fraud - intimidation. On our return there was nobody waiting to collect the cars. We waited 1 hour and nearly missed our plane boarding. The woman asked us why we didn't just leave the car - because we don't trust you not to try to scam us again! I would never use Goldcar again and I am actively recommending people not to use Goldcar by word of mouth and review forums. Shocking customer service and fraudulent intimidatory practices "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MATTHEW - 21 October 2019
" Easy as! "
" An easy experience. Car was ready on time. Although the exterior could have done with a clean, however apart from that... perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by SALLY - 20 October 2019
" None "
" Excellent car rental experience. Convenient, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 18 October 2019
" Very helpful when I called to query the discrepancy between the amount taken from the credit card to cover any damage or fuel shortage. "
" Usually a figure is ringfenced on a credit card when you hire the vehicle (to cover any damage or fuel shortfall) this was deducted from our credit card and a lower value was credited resulting in a £45+ shortfall. The vehicle was returned with no damage and fuel brim filled with 100km more than when we collected it. All backed up by video and photos. No one was there when we dropped it off at 8:50 on a weekday morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 17 October 2019
" Agents tell u not covered with insurance unless u sign your credit card away with extortionate excess rates "
" Paid extra online for insurance, and still needed to pay €130 to drive car away not happy. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by NEDZAD - 15 October 2019
" Brilliant as always "
" Everything was fine. Taking car and the living was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TREVOR - 13 October 2019
" Good experience "
" Everything explained well. Good VFM. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by NILS - 10 October 2019
" All good "
" Pick up a bit slow and high charges for leaving the country or taking the ferry "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JOHN NICHOLAS - 08 October 2019
" All very easy "
" Efficient and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by JAMES - 07 October 2019
" Good service and value for a week in Croatia only £87 bargain! "
" Usual excellent service and value for money. Let down a little this time as we booked a VW Golf or similar and got a Fiat Tipo which really had no power and as we were constantly going up and down hills it was not fit for the job. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by KLAUS - 06 October 2019
" Overall positive. "
" No spare tyre. No water in windscreen washer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by GARY - 04 October 2019
" After Thomas Cook collapsed I called AutoEurope to explain how I had arranged new flights and would arrive at 10pm the same evening instead of in the afternoon.. Your Customer service rep was unsympathetic and abrasive on the phone. He told me I would have to cancel my booking, rebook and pay again then make a claim on my travel insurance. This was totally wrong and just a profiteering lie. I called Alamo directly after finishing my call with your company and they changed the booking immediately without any penalty. "
" Office is in the airport but the drop off point is not. This was not clear from adverts and exactly the opposite of why I picked Alamo. It's also difficult to find as Alamo seems to be taken over by Enterprise and this is not clear anywhere. Although staff in Split were friendly and available on the phone I had cause to deal with Zadar and they hardly ever answered the phone. My car was badly scratched in most places and the front lights were out of alignment but it was the "only one available" when I picked up so I had no choice... it had not been cleaned either. I also was forced to pay €80 extra to return it to Split after picking up in Zadar this was the fault of the Split Office because they closed and left us without a car at 1:15 am in the morning after our flight was diverted to Zadar for refuelling after bad weather. Split office later claimed they waited until 1 am but as my wife required special assistance to leave the aircraft we were the last off and they went home and left us without a car. This cost me an extra £150 in taxi fare to get us to our villa. We were badly let down by Alamo on all counts. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 2
SPLIT, HR - Reviewed by DANIEL - 03 October 2019
" See comments above "
" Despite numerous messages to Drive I am still waiting for confirmation that they have refunded my deposit. To date (4/10/19) this has not been the case. I would like you to look into this for me and respond back ASAP "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by DEBORAH - 03 October 2019
" Any extra charges should be explained before you purchase. "
" We were charged extra when collecting vehicle. Very confusing information given with no real explanation. Wasn't a good experience "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by CARLOS - 02 October 2019
" Disappointing "
" The car was ok, a few scratches and dents here and there. The company staff where a bit weird. They don't look t much professional about customer service. The car even hasn't had screen washer liquid, and the best part was at the moment of dropping off the car, nobody was waiting for me at the yard where the container/office is. When you rent a car, you have to book the picking up and dropping off, but as I said, the office was closed and nobody around. I had to call them and one of them didn't know about it. After 5 min another person called asking me to ask the other company to receive the car. That other company office was closed too, so he said he would call someone to drop me at the airport(because their office is located few yards far from the airport) and if the car was ok without damages, to leave the keys hidden in a wheel!!!. And I was free to go. Of course, I didn't want to leave the car without previous inspection from the "company", I wanted my deposit back! So I said no, I want somebody here To check the car is really ok. He said "ok wait for me but, it will take me a few minutes" I couldn't wait due to I had an aircraft to get. So to finish, I made a video out and inside the car as a "proof" just in case, and that man phoned one of the guys who were valeting the cars to drive me to the airport and that guy dropped me off almost in the middle of the road just in front the airport, not in the parking where is the bridge to get in the terminal safely. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by SURYAKANT - 02 October 2019
" Plese see 3 "
" Car condition was very good Staff at the ORYX counter while collecting & dropping off were very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBERT - 02 October 2019
" I would recommend Auto-Europe, but I would also recommend caution with Goldcar, or any other hire company that doesn't provide a detailed & accurate condition document of the vehicle being hired, at the time of hire. "
" Overall my experience was positive, however, the desk clerk made it clear that unless I took out their daily CDW insurance, the security deposit would block my credit card for 30 days. I'm not sure that is legal, or accurate, when I have returned the car after 7 days. The agent at the car pick up point told me I had to photograph any damage on the car before I left as they had no record of it. It was dark so I photographed as best I could, he then marked any damage that I had found onto the paperwork. This was most unusual, usually the agents have a form already filled out with damages. When I returned the car, it wasn't inspected at all, the agent simply said everything would be fine so I had her sign to that effect. I'm not disappointed in the service, it just appears that they are looking to catch people out if damage is not spotted, rather than provide an honest service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 01 October 2019
" The Alamo/ Enteprise staff were all very helpful and polite. "
" All was fine but for the tyre pressure sensor and display on the dash being inaccurate. I checked the pressures in the four tyres and all were fine. I would suggest that this disfunctioning of the sensor may have been very anxiety provoking for other less experienced drivers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by IAN - 30 September 2019
" Excellent value for money. No hitches. Economy small car was perfectly adequate. "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 29 September 2019
" Great value "
" The car was not cleaned and still had rubbish in it from the previous rental including bottles.and candy rappers. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by TIMOTHY - 29 September 2019
" Didn't expect €50 surcharge because we were visiting an island "
" Didn't expect a €50 surcharge because we were visiting an island "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARC - 29 September 2019
" Cheap and easy! "
" I've delt with some crappy car hire people in the past, this lot were great. When dropping off they even found a scratch we hadn't put on the sheet when i collected the car. They then checked the cars history and found a record of the scratch so they wouldn't have to charge me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by WILLIAM - 25 September 2019
" Really smooth process which added ti the enjoyment of the holiday "
" Staff were very informative and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by PHILIP - 24 September 2019
" see above "
" The car hire was very reasonably priced. The car was good, no problems. The pick up at the airport was very slow which meant we missed our ferry. The return drop off was very good. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBIN - 22 September 2019
" Car rental as it should be. "
" Very straightforward to deal with. Pickup at the airport was easy with no pressure to buy extra insurance. Car was good,an upgrade, and about 15000 km on the clock. A few minor scratches were pointed out to me and marked on the diagram. Drop-off was similarly easy and promptly checked. Very satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MICHAEL - 22 September 2019
" The car I had had a slow pucture on one of the tyres so that was annoying having to pump it up every day. But also I thought that the amount of money which needs putting on a credit card is very excessive. €600 in my eyes is far too much. "
" The car I had had a slow pucture on one of the tyres so that was annoying having to pump it up every day. But also I thought that the amount of money which needs putting on a credit card is very excessive. €600 in my eyes is far too much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by MARK - 22 September 2019
" We were not advised prior to booking about the £1000 insurance excess. When we collected the car we had no option but pay for full insurance as my American Express credit card was not accepted to hold the excess and nor was my debit card. My partner did have a non Amex credit card but was not allowed to be the main driver. We can only assume this is a deliberate trick to catch a certain number of customers out and make them pay for full insurance. We will not book through auto Europe again or Gold Car who are obviously complicit in this scam. "
" We were not advised prior to booking about the £1000 insurance excess. When we collected the car we had no option but pay for full insurance as my American Express credit card was not accepted to hold the excess and nor was my debit card. My partner did have a non Amex credit card but was not allowed to be the main driver. We can only assume this is a deliberate trick to catch a certain number of customers out and make them pay for full insurance. We will not book through auto Europe again or Gold Car who are obviously complicit in this scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GLEN - 22 September 2019
" Friendly and cheerful staff "
" For superior to gold car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by EDWARD - 21 September 2019
" Car had a few scratches and dents when picked up, it was difficult to view due to proximity of other cars and large bins. Finding the drop of point at Pula airport was not straightforward. Overall a good service with helpful staff. "
" Good service and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by BASTIEN - 20 September 2019
" We have added the worst experience with goldcar and auto europe. We have booked a car for 22pm, we have landed at 21.30 pm and we arrived to the office at 21.45pm. But nobody was in the goldcar office, we have been waited for 30minutes to get our car. Nobody came, we had to call our friend who was 2hours away from this airport to pick up us. And then the following day, we had to come back and find another car and to pay again !!!! I called twice the customer services, they said they can't do anything about it. At this time I am still waiting a prompt reply and solution for your service. "
" We have added the worst experience with goldcar and auto europe. We have booked a car for 22pm, we have landed at 21.30 pm and we arrived to the office at 21.45pm. But nobody was in the goldcar office, we have been waited for 30minutes to get our car. Nobody came, we had to call our friend who was 2hours away from this airport to pick up us. And then the following day, we had to come back and find another car and to pay again !!!! I called twice the customer services, they said they can't do anything about it. At this time I am still waiting a prompt reply and solution for your service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PHILIP - 19 September 2019
" Overall good "
" The pick up desk was slow and as there were 3 people in front. It took about an hour to get the car sorted and we then were getting the car in the dark and it is hard to see any marks before we drove it away "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MICHAEL - 18 September 2019
" Tried to contact the office but phones only manned half day??. My experiance will depend on the above issues being resolved. "
" I was charged for extra insurance which I did not need as I was already covered by Auto Europe. I hope to be able to recover this charge. I believe it was listed on the voucher I presented. The car was not ready but even told if I returned it late I would be charged an extra day. The car was parked at the far end of a large car park and needed to go back to the desk to solve the cars location. Buying a full tank of fuel and returning empty is not a prefered option. Not informed prior to pickup, a green card was required to visit all of Croatia. Extra insureance was also needed if using a ferry. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MARK - 18 September 2019
" Fair "
" Fair "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by SARAH - 17 September 2019
" The company Rental Cars at Split airport need a sign or meeting area in the car hire area of the airport, and to have the right address updated in Autoeurope to make it simple to locate. This is not an isolated case. "
" The value, staff and vehicle were all great. However the experience to get the car was terrible. I did not receive the email voucher in time to note that the car company was waiting at arrivals, so I went to the car hire desks with no luck. The voucher was then sent to me and I managed to meet with the company however they were funny about not having a printed voucher. Part issue with the supplier and part issue with auto Europe however both companies on phone and person all helpful. Main issue is the company needs a sign and meeting point in the hire car area at the airport, would've saved a lot of hassle and everyone's time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 16 September 2019
" All good, only one person in front on me on pick-up & drop-off check only took a few minutes. "
" All good, only one person in front on me on pick-up & drop-off check only took a few minutes. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 16 September 2019
" Had an absolute terrible experience with AutoEurope extremely disappointed. I hired the car through my debit plus card well ahead of time and thought everything was all ready to go for my trip. Only the day before I realised through a late email from auto Europe I would need a credit card in my name to rent the car. I tried to ring auto Europe 2+ times and found all members extremely unhelpful and pretty much said it was my fault and would not look into assisting me at all and just gave me the local agency number who said it was on auto Europe to assist with a refund or find a solution. After discussing my experience with other friends I understand other auto companies to show a lot more flexibility when accidentally book without a credit card. Terrible experience and can safely say will never be using your services again. "
" Had an absolute terrible experience with AutoEurope extremely disappointed. I hired the car through my debit plus card well ahead of time and thought everything was all ready to go for my trip. Only the day before I realised through a late email from auto Europe I would need a credit card in my name to rent the car. I tried to ring auto Europe 2+ times and found all members extremely unhelpful and pretty much said it was my fault and would not look into assisting me at all and just gave me the local agency number who said it was on auto Europe to assist with a refund or find a solution. After discussing my experience with other friends I understand other auto companies to show a lot more flexibility when accidentally book without a credit card. Terrible experience and can safely say will never be using your services again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by MASUM - 16 September 2019
" Everything was perfect. "
" Perfect everything no problem whatsoever helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by IAN - 16 September 2019
" All good. Try them. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DEREK - 15 September 2019
" The vehicle had multiple minor scuffs and scratches which were thoroughly pointed out on collection, and as it was raining the documentation was marked as thus, so as to draw attention on return that some may have been missed. So nice to have common sense service. "
" Pick up and drop off was efficient and straightforward with no hard sell. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by SASA - 15 September 2019
" Even though the car and price was good the whole experience was not and I don't think I would recommend auto Europe . "
" Counter staff when picking up a vehicle tried so hard to sell us extra insurance which we already got when booking a car. Basically he told us that insurance was no good and only insurance that was good enough was the one he provide and he got upset when I refused to purchase it. Not a good way to start a holiday. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 14 September 2019
" Minor problem which was dealt with right away in a professional manner. No complaints at all and I will continue to use this company with confidence. "
" Have used multiple times and consistently good. Dash message to check rear tyre. Pressure adjusted but message reappeared later. Drive dealt with situation with no fuss and made fast arrangements to substitute the car. V good customer service which I really appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by ALAN - 13 September 2019
" The booking process was extremely easy and well organised. "
" The staff were really nice and helpful and efficient and stayed on even though our flight was an hour behind schedule. The van was reasonably clean but the inside of the front windscreen was extremely dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by TRACEY - 13 September 2019
" Efficient, good value, excellent car "
" Efficient, good value, excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ALAN - 11 September 2019
" Smooth transaction. "
" Efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by DANIEL - 11 September 2019
" ., "
" Lied at the counter and told us we were getting a brand new car for a small fee in upgrading. The car given to us had over 80,000km on it. Tried to charge us for extra fuel, lied about the cost of fuel in Split. Tried to charge us for island hopping even though we'd said we were not going anywhere else. Tried to charge us for extra insurance even though we said we had it. Tried to charge us for damages when returning the car but had photos to prove the damage had been done before. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by RODNEY - 10 September 2019
" Good service. "
" Good pickup process with friendly staff. Car good condition. Return was not as good as confusion over drop off location and paperwork. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by WILLIAM - 10 September 2019
" Very helpful at drop off Zagreb even though they were not on airport "
" Staff are abrupt and refused to let us have the car without paying for excess reduction even though we had insurance. We had no choice but to pay an additional £87 for this service. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by HEATHER - 10 September 2019
" n/a "
" The document held by the lady on return of vehicle were incorrect. Fortunately I had a copy of the correct one and everything from then on ran smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by IULIAN DANIEL - 05 September 2019
" Reserved the car a payed the higher price option hoping there will be full cover to find out at the airport that I have to pay another 20£ per day for full cover. That cost more then the price I've payed to hire the car. Of course it's optional you don't have to pay the full cover they said but in case of something you will have to pay minimum 350 euros for a small scratch. I have been told I should have booked directly with them for a better deal and clear information This is the second time is happening to me "
" Reserved the car a payed the higher price option hoping there will be full cover to find out at the airport that I have to pay another 20£ per day for full cover. That cost more then the price I've payed to hire the car. Of course it's optional you don't have to pay the full cover they said but in case of something you will have to pay minimum 350 euros for a small scratch. I have been told I should have booked directly with them for a better deal and clear information "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by STEPHEN - 04 September 2019
" I have used autoeurope before in other countries and always been pleased. This experience was well below the standard I have come to expect from autoeurope. I still feel I am owed £80 from being forced to take out additional excess insurance that I had already paid for. "
" Upon arrival at the desk I was informed that the extra I had paid with autoeurope to get the next level of excess insurance wasn't recognised and no matter what I showed them I was told I had to pay extra for their version. To avoid leaving an £1100 pound deposit I had to pay carwiz an extra £80 for something I had already paid autoeurope for. I was then told I could pay £65 pounds to have the fuel tank topped up on my return and that it would be cheaper than going to a garage. I declined this as I thought it was extortionate for a 1 litre car. After doing hundreds of miles it actually cost me £28 pounds to top the car up at a garage. When I finally paid the insurance I'd already paid for as I was told I had little choice, I was taken to a car that was dirty inside and out. There were numerous scratches too and a scuffed hub cap, which they tried to claim I had done when I returned the car. The inside had hand prints of sun tan cream all over and was in desperate need of a vacuuming. Fortunately I took photos of the car when I collected it, and was able to prove that I hadn't done the damage they were claiming. This process took a long time and almost made us late for our plane. I have used autoeurope before and been very pleased, however this experience was terrible. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 2
SPLIT, HR - Reviewed by GORDON - 03 September 2019
" Auto Europe is always my 'go to' car hire company. Prices are always competitive, with a good range of providers and vehicle options. "
" The lady at pick-up was very professional and friendly, which made a welcome change from some car-hire pick-ups in Europe. Whilst she did try the usual hard-sell on insurance enhancements, she accepted quickly when I advised I have an annual waiver policy. The cars were kept a little walk from the terminal, which was fine, though the car lot was unmade and very dusty and difficult to wheel suitcases over. Drop-off was very straightforward. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 01 September 2019
" Overall okay, check out was fine, no great wait, checking the car was easy and efficient. "
" I booked a Skoda Karoq (or equivalent), however I got a Dacia Duster, a car about half the price to purchase, and yet the rental cost was no cheaper, and in my opinion, not equivalent, having hired one previously. The tyre pressure warning light was on, but adised this was a sensor issue due to the heat, never went off, even when down to 20 degrees, and having checked the tyre pressures. Car had a number of dints / deep scratches on, so had to check very carefully, but have to say, the person checking the car with me was very good and efficient. The car worked fine, did 750km in it over a couple of days, just a bit disappointing it wasnt the Karoq. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by CANDICE - 01 September 2019
" Your website experience has been fine although I think your terms and conditions need to be highlighted a lot more explicitly. "
" We had to pay an extra €40 to get my husband as a named driver because, I didn't have a credit card on me. nowhere in your terms and conditions could I find explicitly that I had to have a credit card to collect the vehicle. what would happened if neither of us have had a credit card with us we had plenty of debit cards to pay with but the guy at the counter said this was unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by JAMES - 01 September 2019
" Great company in Split. "
" Would definitely recommend. Very easy to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TERENCE - 01 September 2019
" No direct problem with Auto Europe apart from the fact they direct you to awful companies like CARWIZ who are only interested in fleecing the client - this reflects very badly on Auto Europe!! "
" By far the worst car hire company I have ever used! Rude, unhelpful staff! At drop off, which took over 40 mins, every client was making a complaint! I was charged an 'out of hours' excess of €37 as our incoming flight was delayed even though the vehicle was pre-booked and our contract stated ' an out of hours fee of approx €50 may apply for any rentals NOT pre-booked'! My sister, who had also pre booked a car arrived at 22.15 to find the office closed and no one answering the phones leaving her family no option but to pay for a taxi into Podstrana!! She returned to the airport the next morning to be told they had no cars available! AVOID CARWIZ AT ALL COSTS!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by DENISE - 31 August 2019
" Overall, a good experience. We had no problems with the car and didn't have any marks etc so no problems re damage etc. Would recommend given the local options. "
" Overall the experience was positive. The car was a good (and possibly better) equivalent to the Golf that we ordered (it was a renault Megan Estate). The office counter was efficient on pick up but we had to wait 10 mins or so in the sun before anyone came over to the pick up location. The car wasn't cleaned and we subsequently found out it had no water in the windscreen wiper container and so had to put some in. Apart from that it was a nice car and very suitable - we didn't have any problems but hence mark down against 10. Drop off - ok with car but office slightly off hand in answering phone calls etc while dealing with us. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by JASON - 29 August 2019
" Great. Would rent from Active again. "
" Having to pay £30 for collecting the car at 9.10 (out of hours) was a very annoying start. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by STEPHEN - 26 August 2019
" Was able to change some details of the hire by phone, quite easily. "
" Staff at the airport were friendly and efficient. Car was lacking window washer fluid, but otherwise was good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by TIAGO - 26 August 2019
" Smooth and hassle free "
" As usual everything went smoothly and without any problems. Drop off at Split airport is confusing as there's no counter on the parking lot and had to ask at another company how to do it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEVEN - 26 August 2019
" Very unhelpful at the main desk, basically they rented the car we had booked as our plane was delayed a bit, had no other cars in that category so we ended up with a smaller car and was told just take it up with the booking people in England. "
" We were given a lower category car as the plane was delayed and they rented out our car. I need a refund on this ASAP "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by DARKO - 26 August 2019
" I have said Everything is to say. Office People wery pleasant, when we collect the car,& returned car. Thanks for Biscuits. Darko & Chris. "
" Fiat Auto to je bilo odlicno.Sa autom nije bilo nikakvih problema,lako za parkiranje u Sibeniku zato sto je mali auto.Seat Belt to je previse unazad i zenai ja tesko je dohvatiti dase mozemo vezati.to je jedino sto nije u redu, ostalo je bilo odlicno. P.S. U Sibeniku 3 Razlicite osobe su nas pitali kako auto ide kolila je potrosnja goriva i ostala pitanja sto ide usto Cak jedni brac su slikali auto i zena je sjela da vidi kako to izgleda i auto joj se vrlo svidjao i kako kazu mozda ce da kupe auto za sebe. Ja jicno Volim auto,ali nebi ga kupio zbog Seat belt je previse unazad i tesko je doci do njega,drugo je sve u redu i ispravno ,ostale kontrole su dobro rasporedjene i lako ih je upotrebiti,Mojoj zeni auto se vrlo svidja i ona bi volila da ima takvi auto, ali pojas je puno pozadi i Ja sam morao puno puta da joj ptiblizim pojas da se moze zakopcati. Ostalo je Perfektno. Ja pitam jicno za sebe kad prodajete auto dali se moze kupiti manji auto sa 4vrata posto je lako doci do pojasa Ako je moguce Ja bi kupiio jedan auto za sebe kada sam u Hrvatskoj.Hvala Lijepo svima. Darko i Christine Novacic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CHRISTOPHER - 25 August 2019
" We arrived at Split airport and proceeded to the Alamo car rental. We were greeted by a VERY aggressive guy with a Mohican hairstyle who was VERY insistent that we should take out additional car insurance (despite the fact we already had FULL insurance) He also wanted us to take a a fuel policy to fill the car up for us on our return. When I said we did not need it we were given the distinct impression that we were not welcome. We were then transited to put up a car in very poor condition. After taking a lot of photos to prove the damage was all ready there we departed only to return 10 minutes later with a tyre pressure indication problem. We were then given another car which had not been cleaned..... You can imagine we were not at all impressed with the service. I did email you the same day at my dismay. Your reply did nothing to install my faith in your company. However on our return we were met by a team that were so different to that of the team we departed with. They were a pleasure to meet. The guy at reception in the airport is not doing you any favours.....He is setting a very poor president "
" We arrived at Split airport and proceeded to the Alamo car rental. We were greeted by a VERY aggressive guy with a Mohican hairstyle who was VERY insistent that we should take out additional car insurance (despite the fact we already had FULL insurance) He also wanted us to take a a fuel policy to fill the car up for us on our return. When I said we did not need it we were given the distinct impression that we were not welcome. We were then transited to put up a car in very poor condition. After taking a lot of photos to prove the damage was all ready there we departed only to return 10 minutes later with a tyre pressure indication problem. We were then given another car which had not been cleaned..... You can imagine we were not at all impressed with the service. I did email you the same day at my dismay. Your reply did nothing to install my faith in your company. However on our return we were met by a team that were so different to that of the team we departed with. They were a pleasure to meet. The guy at reception in the airport is not doing you any favours.....He is setting a very poor president "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by JAYAGOPAL - 25 August 2019
" Booking was very easy. "
" I was told at counter that I have been upgraded, to find that the BMW was scratches & bumos all over. Still I went ahead to find that Steering wheel was so hard to turn and within a minute gave the car back. Later I was given the car which I had booked previously which was 5000Km driven and was in decent condition. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by DAVID - 24 August 2019
" Always use this company - excellent. "
" Excellent experience. The only downside is that unlike some car rental places, there is quite a large charge for using a debit card (we don't have a credit card) but other than that, was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARTYN - 21 August 2019
" Just go for it "
" Everything was spot-on; from the initial hire, the pick-up, car was perfect and drop-off no hassles! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GERARD - 21 August 2019
" would use again "
" ready when we arrived well explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAMELA - 20 August 2019
" Very poor service all round. "
" I booked an Up so would be the same as my car at home but was given a Fiat 500 which I had no experience of driving so did not have the confidence to drive the car as well as learning to drive on opposite side of road. My husband had to drive. Took an hour to be given the car and no satnav as requested. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by KRUPABAHEN - 18 August 2019
" On returning the car, the agent was nice and friendly. "
" I had a very bad experience with the Active staff member/ owner at Split Central. First of all, there was no one at the store. He was very arrogant and not cooperative at all. And he was also speaking in a really run manner. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by ANTHONY - 18 August 2019
" Decent service overall but car received had a lot of scratches/marks/dents on it which really delayed our journey. Expected a new vehicle to be in a better condition. Rear seats also very dirty. "
" Decent service overall but car received had a lot of scratches/marks/dents on it which really delayed our journey. Expected a new vehicle to be in a better condition. Rear seats also very dirty. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by KEVIN - 16 August 2019
" Overall - very good experience. Have used Auto Europe a number of times with no problems. "
" Relatively new car - only a few thousand KM on the clock. Good service from the staff. No issues with the car. No problems with return of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TERENCE - 16 August 2019
" very friendly and professional service "
" very friendly and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JEREMY - 13 August 2019
" Efficient and friendly staff. Very happy with the vehicle. "
" Efficient and friendly staff. Very happy with vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TIMOTHY - 13 August 2019
" Efficient process. "
" Excellent staff member at collection desk. Car quite expensive for the quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by GARY - 13 August 2019
" ... "
" The guy on the desk when we collected the car (around 6pm, 27 July) was excellent. Very helpful and positive. Credit to him. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 12 August 2019
" All Ok "
" Took a long time to get the car due to one person dealing with a number of customers. Tried to sell more insurance, quite forceful. Car not what was booked but still OK. Drop off easy. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by HELEN - 08 August 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TOMASZ - 06 August 2019
" The numbers given do not work in the evening and at night. "
" I landed at the scheduled time, it turns out that there is no car for me. Numbers tel that I got earlier do not work. I need to get a taxi to get to the apartment. I'll get the car the next day. A completely non-professional approach. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by FRODE - 03 August 2019
" Too much fuzz about nothing on my drop off. "
" Drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEPHEN - 02 August 2019
" Auto Europe I always use "
" A long wait to collect the car as it was not ready "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by PETER - 01 August 2019
" Drop off could have gone more smoothly. We left not having confirmed that there would be no futher charges, staff were to busy to deal with us "
" Pick up was very easy and efficient staff very helpful location was rather busy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by LUCY - 01 August 2019
" Pissed off. "
" A con. I got to the airport and had to pay another £149 for insurance. Never again will I use your company. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CLAUDIO - 01 August 2019
" Terms and conditions I received after making the reservation online reported different deposit fees on-site. "
" Terms and conditions I received after making the reservation online reported different deposit fees on-site. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by NICHOLAS - 28 July 2019
" To be left stranded is abysmal service ! "
" We were given a car in Split that had been in a serous car smash and the rear bumper was hanging off. Staff were surprised we wanted to change it ! Then they gave us a downgrade car we said no . Final car we were given wouldn't start the next morning and Enterprise told us to get on with ourselves so left us stranded 120 miles from Split. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by DAVID - 28 July 2019
" Booking was easy although for the reasons desribed above, I would be wary in future. I would also appreciate your feedback on why Goldcar made the extra block on the credit card - it was DOUBLE the 8,000hrk. "
" Goldcar rep was completely intimidating when I refused their "relax" insurance. I explained I had additional cover already purchased from the UK and he told me I'd wasted my money, then proceeded to tell me that the amount to be blocked would be double what Auto Europe had said unless I took out the Relax Insurance. He made a long list of monetary items that I would be expected to pay - trying to intimidate me to pay the 22euros per day relax insurance. He also told me the amount blocked would be for the period of rental plus 30 days unless I took out the Relax insurance. We ordered a small car with AC but got a Fiat Panda without AC - and was told the extra amount blocked was because we had a bigger car - this was their car choice for us, not ours! When we dropped the car off, the drop off point had changed - another few minutes in the car. Whilst it was efficient at drop off - more signage would have been helpful to avoid wasted time before catching the flight home (it was a longer walk to the terminal). I have yet to receive an email with the sign off from Goldcar confirming this booking but they confirmed that all was good. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by STUART - 27 July 2019
" Overall an excellent experience, the service was good and the car very reliable "
" Quick and efficient service at the airport, no hard sell of extras, and the car was in very good condition. It was carefully checked for minor scratches before we took the car and everything noted down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 24 July 2019
" No problems "
" Friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANTHONY - 22 July 2019
" See above. "
" Disappointed that I booked with what I thought was full insurance cover. Then I was told to pay extra before taking the car at Split airport. Also I have cancelled booking s for September and October and am battling to get any refunds. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARK - 22 July 2019
" Car was very good - Staff friendly, but fundament lack of information on car collection and return "
" Car collection and drop off at night - poor. Large Dark car park - no clear direction as to where the car was parked for collection. Return - no clear signage as to where to return car. No staff greeting at return. No instruction as to how to return car key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SHARON - 21 July 2019
" Very easy and very reasonable "
" Thank you Alamo for making our rental so easy! Customer services were brilliant in handling our request to change drop offs! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BRIAN - 21 July 2019
" As above "
" Initial processing at the counter was quick and efficient The car was clean, in good condition and met our requirements We were met by a representative in the car park when we returned the vehicle making the return process very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by VICTORIA - 18 July 2019
" I made my booking through auto eurpo and asked for Sat nav. On arrival at the airport, it was late and the office of gold cat was due to close in 45 min. I was provided with an old out of date plug in Tom Tom. They then told me it was additional €140. When I said I had already paid for the vehicle, the assistant at the office bluntly and condescendingly asked me if I could read. When I said yes, he then highlighted a box which said additional options may be payable on collection. He then told me to call the auto Europe office at UK, knowing they are shut. When I explained that I was not prepared to pay such an expensive cost for an out of date bit of technology. I would be happy to use my sat nav on my mobile and use my data for the week. He said fine, but you are still paying the cost. I said no it's OK, please remove. He flat line refused and said he would cancel my booking. I asked if I could speak to his manager. He smugly said he's not in. He then moved on to additional insurance. Atuo eurpo already warned me they would try and sell me additional insurance which they explained I would not need as I had upgraded to the higher level of cover. Again the rental advisor at gold car was not happy and tried to say I was not covered apart from collision damage. I must take out the additional cover for dent scratches etc. When I said it was not needed he said they would block my card for 39 days for €1600 as there would no doubt be damaged caused to the vehicle. He then decided I could not have the vehicle unless I paid for the Tom Tom gps. He knew I would be stranded at the airport as the other rental offices at the airport were closed. I told him he was ripping me off, and I had no choice but to pay the additional cost. As my hotel was an hour and half away and a taxi would have cost absolutely fortune. I explained I would be complaining on my return on my satisfaction survey, but he was not bothered. He then said as yoh have paid for Tom Tom I shall give you the additional debts and cover insurance for free. This means when you drop cat back it does not need to be checked and you have paid for additional cover. I was very dissatisfied and felt ripped off. I am still waiting for the final confirmation from gold cover to confirm rental agreement ended without any more charges. Avoid avoid avoid "
" I made my booking through auto eurpo and asked for Sat nav. On arrival at the airport, it was late and the office of gold cat was due to close in 45 min. I was provided with an old out of date plug in Tom Tom. They then told me it was additional €140. When I said I had already paid for the vehicle, the assistant at the office bluntly and condescendingly asked me if I could read. When I said yes, he then highlighted a box which said additional options may be payable on collection. He then told me to call the auto Europe office at UK, knowing they are shut. When I explained that I was not prepared to pay such an expensive cost for an out of date bit of technology. I would be happy to use my sat nav on my mobile and use my data for the week. He said fine, but you are still paying the cost. I said no it's OK, please remove. He flat line refused and said he would cancel my booking. I asked if I could speak to his manager. He smugly said he's not in. He then moved on to additional insurance. Atuo eurpo already warned me they would try and sell me additional insurance which they explained I would not need as I had upgraded to the higher level of cover. Again the rental advisor at gold car was not happy and tried to say I was not covered apart from collision damage. I must take out the additional cover for dent scratches etc. When I said it was not needed he said they would block my card for 39 days for €1600 as there would no doubt be damaged caused to the vehicle. He then decided I could not have the vehicle unless I paid for the Tom Tom gps. He knew I would be stranded at the airport as the other rental offices at the airport were closed. I told him he was ripping me off, and I had no choice but to pay the additional cost. As my hotel was an hour and half away and a taxi would have cost absolutely fortune. I explained I would be complaining on my return on my satisfaction survey, but he was not bothered. He then said as yoh have paid for Tom Tom I shall give you the additional debts and cover insurance for free. This means when you drop cat back it does not need to be checked and you have paid for additional cover. I was very dissatisfied and felt ripped off. I am still waiting for the final confirmation from gold cover to confirm rental agreement ended without any more charges. Avoid avoid avoid "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by ANDREW - 17 July 2019
" I appreciate the fact it doesn't cost a fortune to add my 23 year old son as an additional driver (20 euro for the week). This is my main reason for continuing yo use Alamo. "
" Efficient staff. Good, clean cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TERENCE - 16 July 2019
" easy to book great staff but poor cars "
" the Staff are great but the car was battered and old "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by RONALD - 15 July 2019
" good "
" very good. a little walk to pick car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SAURABH - 15 July 2019
" All ok - goldcar experience put me off as they suggested we should have got vehicle directly from them as its cheaper "
" Counter staff was misserable ! and forced me to buy full insurance as my Credit card was declined (which had limit of 10k and worked all over croatia appart from goldcard counter). only way to get car was to buy additional full insurance as I already had full 3insurance ! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 12 July 2019
" Only minor problem is when arriving to office to do paper work no where to Sit or get out of sun. We were stood for nearly a hour. "
" Car was very good and staff were very helpful would have no problem in using again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TREVOR - 12 July 2019
" You hear various comments about unpleasant and dishonest dealings with car hire firms but we experienced none of this and were very pleased with our car hire. "
" Our plane was delayed an hour and landed at 11.15pm - no problem. Our car was up-graded and was only 5,580 kilometers old - a beautiful Fiat Tipo. The counter staff at the pick up and drop off were friendly and courteous and we felt confident in their actions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARIA ELISABETTA - 10 July 2019
" When I booked the car I indicated the time of pick up after 9pm but autoeurope didn't flag up this was after business hours. Would have been better to know "
" This was a very pleasant experience, very different from other car rentals. The staff was excellent, very understanding of our personal circumstances. I felt for once the car rental wasn't trying to steal my money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GILES - 07 July 2019
" Apart from the off site location, my experience was satisfactory. "
" Location advertised as being 'on-site'. However this was not this case. Needed to phone company and arrange to be picked up at terminal. Was also told that they would be moving suring the time of my rental and would need to take the car to another location. This also turned out to be false, as I eventually ended up taking it back to the same location I picked it up from. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by GEOFF - 07 July 2019
" Good "
" Staff were pleasant and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CHRISTINE - 04 July 2019
" ? "
" Car was as required but we discovered next day (collected v late at night) that the AC did not work. Very unpleasant two weeks driving in 35+ degrees. When I reported out at return the girl was totally disinterested. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by EMIL - 03 July 2019
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 02 July 2019
" good experience "
" Really happy with the process , Active were great to hire from, excellent customer service from the man in the booth , not pushy at all, and spoke good english and the girl was very good when picking up the and delivering the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by GEORGE - 02 July 2019
" Very safisfied "
" Everything was fine. However the desk staff did ask me if I wanted sat nav as an extra even though the vehicle was equiped as standard with satnav. Apart from that no problems and I was very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by COLIN - 02 July 2019
" Everything was easy "
" Everything was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JOSEPH - 30 June 2019
" All good. "
" Car in good condition, easy pick up, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 30 June 2019
" Almost new car. Everything as advertised. Quick and efficient pick up and drop off. Staff friendly and good English. "
" Quick and efficient pick up. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PHILIP - 30 June 2019
" Brilliant service from start to finish, would definitely recommend "
" clean and well maintained vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 29 June 2019
" I complained to Auto-Europe a number of days ago, about the above issue and have yet to have a reply. "
" Despite paying extra to get excess tree cover I had to pay a considerable sum to insure against a large excess. The car was not the one ordered. The pick up location was a long distance from the airport, and no one, or key drop off box, was available on return of the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by BEN - 28 June 2019
" Easy to use and find a fantastic deal on line "
" Fast easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by JULIE - 24 June 2019
" Always offer choice range and best prices in Split. Always efficient and no problems in years of dealing with this company "
" Second time of renting from them Straightforward, pleasant experience with helpful staff. Quickly on way and same at return. VW UP fine for narrow island roads. V reasonable cost at this time of year. Booked for September too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBERT - 23 June 2019
" See above "
" Efficient pick up. However drop off was difficult as no one was there when we arrived. Waited and then husband walked into terminal. Felt took a long time waiting in the heat! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 15 June 2019
" As above "
" All went very smoothly and I am happy with the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JODIE - 14 June 2019
" Great. Efficient when making changes to bookings online. "
" Really friendly staff. The pick up was a bit slow because they were busy but we were very happy with the car and the drop off. There was the usual attempts to sell you extras but they weren't pushy when we refused. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by IAN - 13 June 2019
" Very easy "
" Great service both at counter and drop off. Very friendly staff. No hard sell regarding . Very clear information throughout the collection process. Ditto upon return. Car was nearly new and immaculate. Only thing to be aware of is that they put a block on your credit card for the excess. Not a problem for me but might be for others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBERT - 11 June 2019
" You should have been upfront with all costs - you hid the insurance We actually hired two cars which meant extra costs of just under £200 - you pretended to be reasonably priced but actually that made it really expensive "
" my complaint is not so much with Avantcar - more with yourselves when we booked the car through our phones in the villa while we were out there you failed to mention the insurance options i.e. you could either put E1450 up front or pay a further E90 - they said it was on the voucher but you get the voucher after you had paid and "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GARRY JOHN - 05 June 2019
" as above "
" Seemed to be straight forward and the staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 04 June 2019
" See no 3 "
" V helpful staff, v efficient, good value, used last year in Spain and will do again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ALAN - 01 June 2019
" Hi Very satisfied with the overall car hire with Active. The only complaint is there was no spare tyre. In Croatia this would be a serious issue when some area are very remote. Going to use you again in Croatia on the 4th June. Any possibility of having a car with a spare tyre please Thanks Alan "
" Very satisfied. Would liked to have the car I ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MARK - 26 May 2019
" Excellent "
" I think the €1.25 admin charge should be included in the initial rental. Don't mind paying it, but why hide it? It costs more than the fee in bank non sterling transfer charges to pay it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by KENNETH - 25 May 2019
" Excellent all round experience "
" Staff very friendly and helpful, supplied a brand new diesel car which was much appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAWN - 24 May 2019
" Auto Europe were good. Avoid carwiz like the plague!! "
" They took €280 off me for a scuff under the bumper. It was under a inch long and I didn't make the scuff while having the car. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by JAMES - 21 May 2019
" Good price and everything went very smoothly. "
" Seem a very good company. Good car, good service. Friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by JAVIER - 21 May 2019
" Email pending "
" The car was great for what we were doing. Very fuel economic. One member of staff was extremely helpful and friendly.( blonde lady in the office) "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MATTHEW - 15 May 2019
" Easy to use and competitive. "
" Didn't give our free upgrade as per our booking. They weren't even aware it was an offer available. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DONNA - 12 May 2019
" Disastrous & Dishonest Company to deal with. "
" Your counter staff overcharged me and I am in the process of launching a fraud claim against you. You will be hearing from me soon. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ELLIE - 10 May 2019
" I collected my car late at night, in the dark and rain. I had to sign for a car I hadn't seen and take their word that there was no further damage than the scratches mentioned on collection and noted on the vehicle diagram. When inspecting the car in daylight there were two dents at the rear top side of vehicle. I've taken photos of these and told the person inspecting the car at drop off. She rang through and said there was no problem & they are aware of these dents. I asked when the pending deposit payment for damages put on my credit card would be lifted. She said it would be lifted immediately on her return to the office. I've checked my credit card and this payment is still pending. Make sure you take lots of photos on collection and at drop off. "
" I collected my car late at night, in the dark and rain. I had to sign for a car I hadn't seen and take their word that there was no further damage than the scratches mentioned on collection and noted on the vehicle diagram. When inspecting the car in daylight there were two dents at the rear top side of vehicle. I've taken photos of these and told the person inspecting the car at drop off. She rang through and said there was no problem & they are aware of these dents. I asked when the pending deposit payment for damages put on my credit card would be lifted. She said it would be lifted immediately on her return to the office. I've checked my credit card and this payment is still pending. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by BARRY - 07 May 2019
" Excellent "
" Easy pick up and return. Perfect car supplied clean and full of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PHILIP - 22 April 2019
" Overall excellent. Minor changes would be better Nova specific signposting for drop off (admittedly difficult as the airport is being upgraded) and an offer of help to fit child seats (I can understand why this may be hard to offer) "
" Very good. Everyone was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by PAUL - 26 January 2019
" All good, just awaiting deposit return. "
" Good service. Only downside was distance to car, but this could not be helped as due to construction at airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MATTHEW - 11 January 2019
" very easy to book and pick up the car - no problems "
" Very helpful agents in Split 10/10 no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by NIKOLA - 23 December 2018
" Good service, as usual. "
" Good value for money, excellent service, all recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 21 November 2018
" Overall very happy "
" Good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by MANDEEP - 12 November 2018
" Great. "
" Good company. No hassles. Very near airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SASHA - 03 November 2018
" All good, thank you! "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by AMIT - 03 November 2018
" This was after the Autoeurope representative on the phone tried scaring me that there won't be a car available as the booking would be cancelled. So he was persuading me to Rebook the car at a reduced price. Probably more interested in his commission. Thumbs down to auto europe for this attitude. "
" Absolutely Brilliant. Five plus stars for the customer services. Called and emailed them when we missed our outbound flight to Split ants they reassured me that there would be the car on my arrival in split airport. This was after the Autoeurope representative on the phone tried scaring me that there won't be a car available as the booking would be cancelled. So he was persuading me to Rebook the car at a reduced price. Probably more interested in his commission. Thumbs down to auto europe for this attitude. But Nova were great. There was a person waiting at airport for me at 9 pm when I arrived with the requested car. The drop off was simple as well. Quick check and a complete refund of my 600 euro deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 28 October 2018
" Always use AutoEurope for Split airport rentals. Never had any problems and rental companies turn up to meet on time for off airport collection whilst terminal being redeveloped. Good cars at reasonable prices in the shoulder seasons. "
" Straightforward, no problems.. Booked cheapest and smallest car though car provided was a new Citroen C3 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 26 October 2018
" Fairly easy to use on line booking with Auto Europe. "
" Ease of collection at airport when Nova has a base there. Drop off at airport where Nova does not have a base requires liaison for inspection and hand over. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by PETER - 26 October 2018
" Apart from drop off satisfactory "
" Extremely poor drop off.not signed on road "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by FERNANDO - 23 October 2018
" Always a good option, best rates and no hassle "
" Very professionals everything as agreed with an excellent price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 23 October 2018
" not much to say - easy to use and good value "
" pick up fine - drop off was chaotic and disorganised - this largely due to wrong info about drop off given verbally at pick up. It would be better to include written instructions ( as is done almost everywhere else !! ) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by STEVE - 21 October 2018
" You site fine but local rental company not the best "
" Felt cheated by staff as I asked if a Sat Nav was in car and he advised external sat nav. I later found Sat nav was working in car so wasted this money. Return was not great and car had numerous dents. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SUSAN - 21 October 2018
" Staff need customer service training, a smile goes a long way. "
" Staff are very surly could do with some customer service training. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GARY - 19 October 2018
" Yes I would definitely use this company again "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GEOFF - 19 October 2018
" All good "
" All good Not that well sign posted for the car collection point "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by NICOLAAS - 18 October 2018
" Generally come up with a competitive price "
" I have used them several times before and on the whole they are satisfactory and competitively priced. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ROGER - 18 October 2018
" Everything first class "
" Very happy with this experience. Everything went just as expected. Super friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ALEX - 15 October 2018
" Your website is fine. Please add options for none smoking cars and options to include child seat fees in total overall cost. On a 1 week holiday, hiring 2 car seats is way more expensive than hiring the actual car. "
" The car stunk of cigarettes, after a week of leaving windows open and doors open it still smelt bad. Please introduce a guaranteed none smoking car. The child and baby seats stunk of cigarettes. I washed the baby seat cover in the shower and the water ran yellow with nicotine for 3 minutes. That is disgusting. A baby should not have to breathe that much second hand smoke. Also the child and baby seats were really old, and possibly unsafe. Certainly I could buy better off eBay for £10. All car hire firms should fit isofit car seats now as all cars have isofit points. I know that most don't but really they should not be charging £50 or £100 to hire seats that used or that cheap and nasty. The staff were all lovely. On arrival it was very slow to do paperwork. 20+ minutes. Surely they could do 90% of this online and speed it up. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
SPLIT, HR - Reviewed by JULIE - 14 October 2018
" Always use Autoeurope for Split rentals. Always have been reliable. "
" New Suzuki Swift in great condition. Picked up promptly at airport. All hire cos off site at present due to redevelopment of airport. Sent photos and good explanation of how to find offsite depot to return. Helpful service staff and reasonably price. All good. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 12 October 2018
" Great thand "
" Really easy and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEPHEN - 11 October 2018
" AutoEurope have been good but to be fair I've not had any real problems in order to test them. "
" Emailed to ask about their bad feedback re' extra charges on return and was assured there wouldn't be any. Surprise, surprise they tried to 'stiff' me with 136Euros extra for an extra driver, (But I was alone!) and returning the car on a Bank Holiday even though neither extra charge was mentioned when booked with AutoEurope. They did however remove the charges but only when I flatly refused to pay them! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by JOHN - 11 October 2018
" When completing the paperwork at the airport I was asked to pay an additional insurance. I declined this as I understood no further insurance was needed. The counter staff tried to get me to agree and when I didn't reduced the payment and again said I need this insurance, and continued to push for this payment. In the end I had to agree to be able to get away and start my holiday. "
" The car was not as I had booked and the back seat was not properly secured. I was disappointed to have been made to pay additional insurance that was advertised and isn't required "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by DAVID GEORGE - 10 October 2018
" Had no problems booking online with Auto Europe everything went smoothly. "
" Had to phone for pickup but representative arrived within 5mins. The rest of the experience with Ridecar went smooth and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TONY - 09 October 2018
" Customer service well below what we were expecting "
" There was no office .no one was there with our name up on a board. We only managed to find the ride car staff because a friendly taxi driver knew the girls. The logo on their shirts is just on the back and hidden by the girls hair. When we returned the car the girl in the office could not understand why we wanted the paperwork signed to say the car was returned in the same condition. She got a little stroppy when we insisted. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by JAYNE - 05 October 2018
" All positive..great car& friendly service "
" Very friendly& helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BLANKA - 05 October 2018
" Everything was great, from initial booking to drop-off. Highly recommended! "
" Everything was great, from initial booking to drop-off. Staff was brilliant - efficient and very helpful. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by NARENDRA - 04 October 2018
" Autoeurope should clarify if the green card was required or included in the price, when hiring a car in Croatia. Very disappointed with Autoeurope on this occasion. "
" Green Card Scam - Nova charged us extra £50 approx for green card to travel from Split to Dubrovnik for one day. The Green Card that is included with normal rental does allow you to drive from Split to Dubrovnik. I hate to say this, but I believe the extra charges that the Nova rental impose to drive into Dubrovnik from Split is a scam. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 2
SPLIT, HR - Reviewed by KEVIN - 03 October 2018
" As box 3. "
" Slight confusion with where to collect car but after calling the hirer they picked us up from the airport and all went very smoothly. Dropped us back at the end of the rental so well pleased and a very good amount for a week's hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by VINCENT - 03 October 2018
" So fat very good "
" Ride car spent 35 mins going over car and listing every mark BEFORE I WAS ALLOWED TO TAKE IT. They tried to sell me additional insurance saying the cover provided by you was totally insufficient "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 02 October 2018
" Easy to book as always "
" I've used quite a few car hire companies throughout Europe and Trophy have to be one of the best. There was a small hitch regarding meeting us at the airport but I called them and someone came to us straightaway. Once at their 'depot' they were very helpful and made sure we were fully familiar with the vehicle before we left. The car was great and almost brand new. Return was very efficient and easy. If you want a glossy, luxury experience this isn't the one for you as their base is effectively a yard just along the road from the airport. However, for the money we paid, I couldn't care less! Great service and value from Trophy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by KEVIN - 02 October 2018
" I think Auto Europe should consider their relationship with Gold Car. I will not be using them again and i even noticed when looking for car hire excess insurance Gold Car was an exclusion on one of the policies "
" Dear Sirs, I cannot rate Gold Car as I was unable to collect the vehicle. It was booked for 10pm and we arrived at the desk at 10:06 to find it shut. I called the number on the window with no answer. I also called yourselves with no answer. We spoke to the other agent in the adjoining booth who advised that the lady in Gold Car actually left to go home at about 9:30pm. As a result we were not able to collect the car and also paid separately for Car Hire Excess Insurance which was also lost. Your advices would be appreciated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by JONATHAN - 02 October 2018
" Auto Europe played very little part in the rental experience but from a process point of view, it worked well. "
" Our experience with Nova was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 01 October 2018
" Used Autoeurope many times. No complaints. "
" Car had not been cleaned on the outside and tank only just over half full on collection at Split. Staff not particularly helpful. Thankfully, Drop off staff at Dubrovnik much more helpful. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by BARRY - 01 October 2018
" Auto Europe is good "
" Night landing 20:40, 1st car faulted, 2nd difficult to inspect due dark area. Car dirty. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by ANETA - 30 September 2018
" very decent vehicle check by staff before renting, and very smooth return "
" very decent vehicle check by staff before renting, and very smooth return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBERT - 30 September 2018
" None "
" Drop off location at Dubrovnik Airport should be better signposted "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by DAMIAN - 30 September 2018
" so far so good. Quick booking process. Have got no complaints at all. Will use the company again. Far far better than Holidays Autos! "
" The best rental company ever!! Everything went smooth and nice. No problems at all . No one was pushing us to buy extra insurance , as many rental companies do. The representative of the Company was waiting for us at the airport with the name displayed on the piece of paper. Very quick pick up and drop off. I am very very satisfied with them and will use them again when in Croatia. Thank you!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by KERRY - 27 September 2018
" Very quick, efficient and smooth. "
" Friendly and helpful, especially when we had a puncture, endlessly patient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBIN - 26 September 2018
" Booking was easy and straightforward on autoeurope website. Voucher issued promptly. Very good value. "
" Picking up was fine although the Active office was outside the main terminal building. Extra insurances offered but no fuss when declined. Car type was as booked (this was unusual for me), not new (about 30 000km on clock and a few minor scratches and marks which were already noted on the sheet. Drop off was also fine and without fuss. Car was reliable and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by ANDREW - 26 September 2018
" As above "
" Pick up area situated down a narrow road when we got there it was a dusty gravel car park trying to drag cases over it not a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CAROLINE - 25 September 2018
" Easy to use and navigate "
" Excellent service and very friendly. Good English too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ELISABETH - 24 September 2018
" Very unpleasant to arrive in a foreign country late at night and have no-one available on the end of a phone to help us sort it out. "
" Our flight was late & the man on the counter was so eager to go he did not explain the location of where the car was adequately. He locked up as we were leaving. It was pitch dark outside and the hire cars are a long way away from the terminal because of the redevelopment of the airport. It was not at all clear where "someone" was supposed to be waiting for us. Even in daylight this would have been a long walk with cases & a challenge to find. We struggled for an hour with our suitcases before finally finding it. We tried repeatedly to contact Fleet by phone but no-one answered. It was located furtherest from the terminal in a huge car park shared by 20+ other car hire companies. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by COLIN - 24 September 2018
" See above for GoldCar experience "
" Excellent car. Efficient collection and drop off. Have used Goldcar before and always been a good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JEREMY - 22 September 2018
" very poor "
" booked suv and was given a 1 litre astra. complained but nothing happened. would catch the bus before i used this company again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by NEIL KEVIN - 21 September 2018
" Took my money before they told me it was a Skoda ... POS car... I would not have taken it "
" I enjoy driving so I ordered a VW .. I had just drove 3 weeks in Italy and had a Renault ... Only when I showed up ... gave be a Skoda .. YUK .. ruined the driving experience .. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 20 September 2018
" See above. "
" Good car, great counter staff. The only thing we did not like, was the distance from the ferry port to the pick- up point - not easy with a lot of luggage. Plus at the drop-off point, there were no signs and it took us 40mins to find the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by ELENA - 20 September 2018
" As the above. Car was OK,staff gave us the impression not being professional,clear and honest. "
" Car was OK, clean and functional , did have what we asked for. Staff was giving impression pushing for extra insurance payment and paper work was not clear and professionally done.We had to ask to have the damage clearance paper signed! I left with the feeling they were trying to make more money from us. I used my credit card(first time i did)and i got a text from my bank while boarding the plain someone was making a payment with it. As i said,new credit card,never used before,except to rent the car in split. Could be an infortunate coincidence. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MARK - 17 September 2018
" Easy to use, had no problems. "
" Car was not ready on arrival at Split airport. The staff were friendly, but after waiting for a further 20 mins the staff did not offer an alternative until prompted by myself when I suggested they arrange a taxi to our accommodation and delivered the car later (our flight had already been delayed by 40 mins and we had an appointment to meet someone). Just as they started looking at an alternative car, our originally allocated car was then ready. No problems with the car and easy drop off. Overall a good experience and I would recommend them and use them again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 17 September 2018
" Good value "
" Car provided very dirty inside and out. Fuel Tank only 5/8 full. Damaged front bumper. It was impossible to properly assess bodywork condition at Pick Up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by JOHN - 12 September 2018
" all good apart from car that I was supplied with. "
" Ordered a Citreon but got a Fiat Panda, sounded like a lawn mower "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BRIAN - 10 September 2018
" Great service would use again "
" Very friendly staff great service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CHRISTOPHER - 10 September 2018
" Would hire with Ridecar again. "
" Very friendly staff. Easy to find at the airport. Had no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEPHEN - 09 September 2018
" All good "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by EDMUND - 09 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STUART - 08 September 2018
" I will be happy to use auto Europe in the future. "
" The check out of the car was very fast, efficient and careful. No issue with marking on the form the damage on the car before I drove it away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by MOHAMMED - 07 September 2018
" Auto Europe, as agents should have made me aware of all the important T's&C's "
" When I arrived to collect the car the Goldcar staff member tried to sell me insurance for €25 per day but I already had this from UK. He said my insurance is not enough so he reduced his price to €20 per day. I still refused. He then said he needed €1500 deposit on my credit card. This max'ed out my card and was declined. I had no choice but to pay the additional €20 per day or have no car. Disgusting rip off of tourists!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by MAYA - 06 September 2018
" Good service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by THOMAS - 05 September 2018
" I have had great experiences with AutoEurope in the past, but this was particularly bad. I would strongly recommend that AutoEurope does not use Fleet in Split unless they improve their operation significantly. I will never use Fleet again, personally and I will not take the chance in future that our rental car is supplied by Fleet. "
" This was the worst rental car experience I have had. There were initially no staff to provide the keys to the car in the parking lot when we arrived. The car then had two issues: (1) there was a warning light indicating no windscreen washer fluid (2) the fuel tank was not full. The responsible person said that he did not know how to fix the windscreen washer fluid, that it was normal for cars to be supplied without a full tank of fuel, and that we should return it at the same level (not easy to estimate at all when refueling). On return, the agent did not seem at all bothered by our feedback. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by OLGA - 05 September 2018
" Overall was very good!!! "
" Overall very good experience. The Car booster seat was a very poor quality anc it wouldn't worth 70 euros! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by JONATHAN - 04 September 2018
" I was very impressed to find the service was smooth and even more impressed that the car I booked was the actual car I received - my experience with hire companies in the past has been that you receive a similar car to the car you choose, not the exact one, so that was a very pleasant surprise "
" The customer service was very good, much better than I was expecting, and the car was easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by THOMAS - 04 September 2018
" good value as usual "
" Good rental. Only make sure you have excess insurance as you will be charged excessively for any small scratch/damage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by ANDREW - 04 September 2018
" Best advice I can give you is DO NOT USE FLEET. They may be advertising a cheaper headline rental, but the additional charges they will hit you with are exorbitant. "
" On pickup, car was covered with dents and scrapes resulting in a lot of amendments to the marked damage records. Staff were belligerent at best. On return, the counter to the left was billing the customer for a failed clutch in a car they had only had one hour. The customer to the right was calling the police because of the additional charges being applied to his rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by MARTYN - 01 September 2018
" See above. "
" ABC were not aware we were coming. Had to wait over an hour for then at airport. Then didn't have the car I ordered. Gave us a smaller car which was very cramped for the 2 hour journey to our apartment. Car was not even clean. Our car then turned up at 9pm the following day. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by HUGO - 31 August 2018
" As our flight was late we thought we would be late to pick up the car so we rang Autocar twice before our flight to inform about it. Both advisors informed that they would contact goldcar to let them know and confirmed they had done it. However once we arrived, goldcar informed us they had never received anything from Autocar about that, i find it really unprofessional to lie to clients and try to make them pay a 40£ fee for late pick up when goldcar actually does it for free... this was my first booking with you and I'll not be using you again "
" The lady at the counter on the 23rd of August night was very helpful and waited for us as we were late because of our flights, she was really nice about it all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CHRISTOPHER - 31 August 2018
" I have e-mailed Auto Europe, asking for an explanation as to why there was no desk at the airport "
" When we arrived at Split, there was no Desk for Ride Car even though it was stated on the voucher that there was. It took ages to find a representative and when we did we were taken to their office which was off-site. I specifically chose a provider with a desk which was on site! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ANDREA - 31 August 2018
" I am very satisfied and I would recommend to other friends to use ABC, friendly staff and prompt communication. The car was in perfect conditions! "
" Very punctual and easy to deal with, recommended ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by KATE - 29 August 2018
" As above "
" Even though we'd booked, the van wasn't ready and we had to wait for about 30minutes in the heat. Everything else was very smooth. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by PHILIP - 29 August 2018
" The whole situation was let down by the fact that they did not have the infrastructure at the airport to accommodate the car hire facility and that there was no care toward the customers experience with the staff not being very understanding about it. "
" Did the paperwork in the airport but then have to walk 10 mins to a carpark with no actual signs or directions given in heat and dust. Had to ask directions before locating it in a carpark eventually. The SUV that I got was smaller than expected and I could not change it without having to return back to the airport even though I was told it was big enough when I did the paperwork. The car also did not have a full tanks of patrol. When we return the car, it was at another place quite far from the airport. I had to then drive to the airport to drop all the luggages and passengers off before returning the car and to to get one of the staff to drive me back. I was also charge for using the car on a ferry! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by HARIS - 27 August 2018
" no further comments. "
" all was good, apart from vehicle having service overdue, as warning light was on. However, no issues with the car during renal. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by ERIC - 27 August 2018
" As above "
" Excellent, particularly pleased with swift counter service and excellent condition of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MICHAEL - 26 August 2018
" Fine. "
" Not nice to have to pay a EUR37.50 fee simply because the flight was delayed by 45mins. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 26 August 2018
" I would recommend the site to others "
" very easy at the airport, vehicle inspection before and afterwards was painless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SIMON - 22 August 2018
" It worked out ok but I think the broker only has a certain amount of control. The actual experience is with the rental company "
" Car advertised was a Seat Toledo which has a large boot. Car we were given was a Skoda Rapid hatchback which was quite cramped. Though the staff were fine and ok to deal with the misrepresentation left a bad impression. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by DAVID - 22 August 2018
" Very mixed "
" Drop off instructions were poor starting with pick up day. given wrong information then and no Fleet signs when dropping off,given wrong informationdropping off after walking around searching for someone to help,had to ask at at aiport desk and told to drive to nearby compound. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TEJPAL - 22 August 2018
" We were late for pick up and we lost our booking and so we have a complaint and would like a claim. We will be formally complaining. Also, your staff on the phone were extremely rude at a time when we had two young children looking to go to bed and we did not have a car. "
" Rubbish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by PAUL - 21 August 2018
" Would use again "
" Very straight forward, no hidden extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PHILIP - 20 August 2018
" bad - charged 50 euro for being 10 mins late when dropping off car, note car was dropped off 3 hours early. "
" bad - charged 50 euro for being 10 mins late when dropping off car, note car was dropped off 3 hours early. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DRAGICA - 20 August 2018
" Over all good value "
" All was good but got a bigger car then ordered so petrol was much more and car was given to me empty so had to go and get petrol. To get to my destination not happy especially flight was delayed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PHILIP - 20 August 2018
" All very easy, no waiting around, good "
" Would definitely use Fleet again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RICHARD - 20 August 2018
" The Experience was fine, car was not clean insidehowever "
" The Experience was fine, car was not clean insidehowever "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ANTONY PETER - 19 August 2018
" The Auto Europe web site / booking process was efficient. I had to change the car that I originally booked and found this to be a straightforward and efficient process (i.e. just cancel the original booking, at no charge, then immediately make a new booking). "
" As not one of the bigger companies, we were fortunate to avoid queues when collecting the car from Fleet. This process was slightly confusing, with no one around when we went to pick-up the car from the car park collection point. Car wasn't in great condition when we picked it up, with only a relatively small amount of fuel left in the tank. However, the car itself was good and we had no problems with it. The drop-off process, although not explained in advance, was quick and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by JONATHAN - 18 August 2018
" Very poor, will never use again "
" Had to wait 2.5 hrs in the airport for the car to arrive on pickup "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MELANIE - 16 August 2018
" Easy to use. "
" No negative issues. Staff were friendly and drop off went without a hitch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SCOTT - 15 August 2018
" As above "
" have sent a separate email as well as trying to call within work hours "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by SIMON - 15 August 2018
" As above, won't be booking another hire car with active... "
" Had to wait for car to come from depot, car was scratched to buggery and not the class of car I had paid for... "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by DAVID - 15 August 2018
" All very good and efficient "
" All very good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by TANYA - 14 August 2018
" A top rate service. "
" Fleet staff were incredibly helpful, from booking to returning the car everything was very organised, very professional and staff were always very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RAYMOND PETER - 12 August 2018
" Very happy with the service. Please make clearer when booking on your website the charges for insurance. "
" I was very satisfied with the overall service. A few comments on some areas which might improve the service -the pick up from the airport could have been clearer with someone holding a trophy card when leave arrivals. Staff were helpful although could have been clearer about late charge, I would have found a simple map / location for returning the vehicle. The staff on return could not have been more helpful. The lift to and from the airport was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JONATHAN - 12 August 2018
" Positive experience "
" The whole experience was very smooth. WAs good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by JOHN - 10 August 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MICK - 10 August 2018
" Excellent "
" Fast efficient service and easy drop off. Helpful staff and would use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by PETER - 10 August 2018
" Quick. Easy. Efficient. "
" Total shambles! Rental company are NOT based at Split airport, but a short car ride away! Arrived at location and my husband was made to wait outside in a queue (along with other customers) in the blistering heat for at least an hour, with no communication from office staff sat inside. Eventually when we did manage to get inside there were 2 customers sat at the desk waiting for their people movers, but they were told that there weren't any there for them! The options offered were a) 2 smaller cars b) they could wait for 2 hours whilst they brought some down from Zagreb or c) they could cancel and get a full refund and be taken back to the airport, where they could hire another from a different company! This would obviously have been totally unacceptable to them as the costs would have been much higher! When it e entially came to our turn we were also told that there wasn't the car available that we had hired either! We had paid for a VW Polo or similar. We were initially offered a Fiat Panda (my husband is 6' 2"), which was totally unacceptable and when my husband said that he was just going to sit and wait and raise his voice loudly until they provided us with the car we had paid for, they threatened to call the police out! Eventually after much sitting (and no loud voice raising) they offered us a Hyundai i10! We accepted in the end as after nearly 3 hours of waiting we just wanted to get going, but this was still a smaller car than we had booked and we still paid the same price! I would never use this cowboy outfit again and will tell my friends/family to avoid them like the plague too! Last year we hired through Auto Europe at Ljubljana airport and the experience was so much better! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 2
SPLIT, HR - Reviewed by IVAYLO - 09 August 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MICHAEL - 08 August 2018
" Read above "
" Very slow service but main issue is with autoeurope who state that the desk is in the terminal building which it definitely is not....you have to get a mini bus to the car location. You need to change your information as it is VERY misleading. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by PIOTR - 08 August 2018
" Very happy "
" Friendly staff, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ANDRE - 07 August 2018
" For Auto Europe to be using such a "cowboy" outlet does surprise me and that is the reason for the low recommendation. They seem to be money grabbers, and would hate to think of what i would have been charged if i had a chip on my windscreen. "
" The car i received was filthy, though it had been washed. The floor mats in the car were wet seating was wet and the car smelt like damp the first 3 days of the rental. When going to pick up the car, there was no signage to say where the agents were or where to collect my car. i had to go to other rental agents to find out where "Active" could be found. The Agent i was dealing with was friendly and apologetic about the state of the car, and i asked him to add that the car was dirty onto my paperwork. (so i didnt get charged a cleaning fee) the Fuel was at 3/8.. so before long i had to fill the car up. Active, in my opinion are Cowboys. I was expecting then to find the smallest of issues with the car and charge me for it. but thankfully there were no issues with the car and no charge were accrued. It also came to my attention that the guys working the car lot had not been paid by the company for a couple of months and were expected to fill the cars up with fuel and claim back from the company. that is why my car had no fuel as they couldnt afford it. very unprofessional. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by ROSANNA - 05 August 2018
" A very straightforward experience. "
" Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ARTUR - 03 August 2018
" OK service, working "
" I had to take time to pick up the car and leave it outside the airport. Very restrictive control of the car when handing over. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ANDRE - 03 August 2018
" In the website picking a car was quick but would like to know about extra fees that I may need to pursace. "
" I bought extra insurance from autoeurope but in the counter they wanted me to buy extra insurance once more also there was extra fee for driving through neum corridor. Evidently I needed to pay extra 120 euro in the counter. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MUHAMMAD NURHAKIM - 02 August 2018
" Reimbursement instructions was very clear and their staff responded promptly. It was hassle free and we received our money back faster than expected. "
" Pick up was smooth however, we were still charged late pick up fee when there was delay to the flight. We would appreciate how they determine quotation for the damages as it was not explained. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by THERESA - 02 August 2018
" I paid £346 approx up front for the car. was not expecting to pay another £200, at the office before I could take the car. turned out to be a very expensive car hire. "
" no one to pick us up from the airport. we had to call them and waited for 30 mins. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by JAMES - 01 August 2018
" Expected a VW Polo but ended up with a SKoda Octavia estate, this was fine for me, but not sure if all people would have approved of a larger car, personally I treated it as a free upgrade. "
" Very efficient and easy to deal with, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RICHARD - 31 July 2018
" Overall a first class service. Would certainly use again "
" Car almost new. Administration straightforward. Only negative is drop off at Split airport. No blame to company (Fleet) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SIMON - 30 July 2018
" Car was a Skoda rapid it was ok not much power when loaded with 4 adults and luggage "
" All staff were great but no sign at airport to direct you outside to office then only one member of staff dealing with a lot of customers. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MICHAEL - 28 July 2018
" Car not cleaned from previous user. Dirty both inside & outside "
" Car not cleaned from previous user. Dirty both inside and outside. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by WOJCIECH - 28 July 2018
" Booked car with full cover but I was refused car at pickup point without full cover. Obviously mis-sold cover package by auto europe. "
" Had to buy full cover despite I already paid to Auto europe. Very low "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by MALCOLM - 26 July 2018
" Very helpful staff "
" Just off-airport but excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ALEXANDER - 25 July 2018
" Seamless. Excellent service. "
" There were a lot of marks, scratches and dents on the outside of the vehicle, it certainly had not been cleaned ahead of my collection. The inside was fine. The vehicle worked perfectly. I would certainly book with Avantcar again. I would just expect a clean car next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SEAN - 23 July 2018
" Car was amazingly cheap (£38 for 8 days); amazingly big and luxurious (Skoda Octavia); service was simple, efficient, ultra-friendly and polite, and quick. Will definitely be using them again. "
" Car was amazingly cheap (£38 for 8 days); amazingly big and luxurious (Skoda Octavia); service was simple, efficient, ultra-friendly and polite, and quick. Will definitely be using them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by COLLEEN - 23 July 2018
" Awful "
" Awful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by GEOFF - 23 July 2018
" Car we were given was bigger than expected and service was very good "
" Efficient service and very satisfied with the car we were given "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DEREK - 21 July 2018
" Good "
" Service was good, only slight gripe is that the hire cars are quite a bit away from the building & Active don't have a sign. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEFAN - 19 July 2018
" My recommendation will be to look at a number of offers and to look at the terms and conditions before making a decision. "
" Those who never rented from them: there is no office at the Split airport, you need to look out for a person carrying your name - you are taken to a place a few 100 m down the road where a small office is located and where you will be given the actual detail of the deal - I am sure these are in the general conditions but who reads them in detail to be fully aware of what is coming? The insurance policy of the company is such that they block a large amount to cover damages to the car or you pay 600 EURO (ending up at 500 EURO after negotiations) to waive your responsibility in case of damages. Sure the rent is low but the insurance obliterates any apparent price advantage. I made the mistake of not comparing the terms and conditions in detail between the different companies. On the up side the company opened earlier as our flight was changed to an earlier hour (!) and we were dropped at the airport move. The staff is very friendly and communicates well. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by KEVIN - 19 July 2018
" Auto Europe itself was pretty good.. i just wnated to get the extra insurance up front rather than dealing with a foreign small car rental company as I expected it wasnt going to be great.. and it wasnt. I would recommend auto europe itself to a friend as it was RideCar specifically that was the huge problem.. "
" When I arrived it was late in the evening and no one was there to meet me and there was no desk to go to.. I phoned the phone number and after 20 minutes someone turned up finally to take me and my family to the RIdecar office offsite from the airport. When we got there it was very dark and it took a LONG amount of time in the office to get papers signed and out to see the car. We had to use a phone torch to go round the car trying to note any existing damage and there was quite a bit of it. We apparently missed that one of the plastic hubcaps was loose on one tyre. We also found out later that the screenwash was empty and the tyre pressures were dangerously low on 3 of the 4 tyres. I fixed the screenwash and tyre pressure issue the next day during our holiday and then uneventful after that until we returned the car. I drove back to RideCar and was met by a young guy that pointed out the loose plastic hubcap on one tyre and explained that this was damage and I would have to pay at least 300 euros for it. I explained that it was outrageous given what we have been through with this company and car already but he explained that they were all highly incentivised to find damage on car return. He also implied that giving him cash directly would make this problem go away. I had not a lot of time before checkin at the airport and had 3 young kids with me and my wife had had to return early on another flight the day before and so I gave him money to avoid the delay of paperwork and more nonsense with this terrible company. They are AWFUL !!! Honestly just an amateur and shady outfit. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by ANN - 17 July 2018
" Due to the above I had to pay for insurance twice: once when I booked with you and a further 120 euros direct to Ride Car. I would like the insurance I took out on my booking with Auto Europe reimbursing to me please as it did not make clear at the time that I would have to leave such a huge deposit (3750 euros). I have the receipts to prove payment if required. Please respond to this complaint. "
" When I collected the car Ride Car told me that the additional insurance cover I had taken out on my booking with Auto Europe did not cover everything. Even with auto europe cover they wanted to take 3750eoros as a deposit, which in the event of accident i would have to pay and then claim back from auto Europe. I was unable and unprepared to put such a large deposit on my credit card so I was forced to take out there own insurance in addition which cost me an aditional 120 euros cost and a desposit of 150 euros. They told me I should not have taken out your insurance and should just have used theirs. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DARREN - 17 July 2018
" Excellent service. "
" Good service and friendly staff. Price was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by HELEN - 17 July 2018
" Because we did not expect the sub contractor to act the way they did, so unless you can get control of the sub contractors, there would be no reason to recommend autoeurope "
" The car was not available at the airport and after a considerable wait, we had to be taken by minibus to a car depot some way from the airport. Not at all what we expected. When we got there, RideCar has only one member of staff to process clients and we were behind a family who had arrived late and whose car had been allocated elsewhere and this took a very long time to sort out. it was already late in the evening and in the time we waited, we could have been at our eventual destination. You need to check who you are sub contracting your work out to much more closely. I hope this is not the standard of service you would normally expect from your contractors. The car itself was what we booked, but had a huge dent down the passenger side which clearly needed body shop work. After driving for one day, the oil check light came on. Surely the oil should have been checked before giving us the car? Two days in, the service inspection warning flagged up as overdue. This again, should have been addressed before we took on the vehicle. The drop off was fine. We were told to park in the free car park at Split airport, which was easy to find and drop the keys in the Nova car hire desk in the terminal - again, easy to find. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MARK - 16 July 2018
" Staff picked us up promptly from Split airport and had car ready, wait wasn't too bad but facilities were poor only one person in hut because it was too small and others had to stand outside in heat luckily we were first in queue and staff were very efficient and courteous "
" Overall good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by MARIJAN - 15 July 2018
" It's still all good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PATRICK - 15 July 2018
" Have used for years "
" V friendly staff. Only hitch is that their office is not on site so there was a small delay in us being met the airport. The web site says their office is at the airport. Passat estate automatic was a delight to drive. Drop off was very slick as they used our car to drop us to airport rather than a bus so didn't have to unpack twice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by HENRY - 14 July 2018
" All round a good experience. "
" Overall a very good experience. I had ordered an estate car but ended up getting a SUV. While this did not impact on our trip it did leave us short on luggage space. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by DOUGLAS - 11 July 2018
" The pick up of the car was excellent. Very helpful and friendly young lady. However the drop off in Pula was terrible. Firstly really hard to find a place for dropping off/parking the ca. When we went to to the desk there was only one member of staff serving and there was a queue. A man came and joined the staff member but when I asked him if he cold come and check our car so we cold go for our flight he said he couldnt. I explained there were another two customers waiting to drop off but he said we would just have to join the queue! Fortunately another woman came and she took the keys from my partner. Whilst this enabled us to go for our flight it meant we were not there when the car was checked and although we know there were no problems with the car we have seen some of the reviews which said Active were saying there were marks on the car and the customers were denying this but losing their deposit anyway. It is only because of the drop off i have lowered my score, everything else was very good. I would point out that whilst the girl in Split was friendly an chatty the attitude of the two men in Pula was terrible They could do with a lesson in customer service!!. "
" See below. Pick up great, drop off terrible. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by ERIKA - 10 July 2018
" Good experience in general. Appart for some negatives with Fleet. "
" The ladies at the counter were very nice. However, before us came a family with a lot of problems and both of the ladies stayed dealing with their problem instead of one sorting out and the other dealing with the other customers. Took about an hour to them to help us. And because we didn't have any issue took 15 min to sort out everything until we have the car. Then, need to be more organized. Another issue there wasnt any plate or staff at the drop off garage. I needed to speak with other company to find where they were. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by PETER - 09 July 2018
" Booking the car and the website is very good but the car hire company was not very professional "
" A bit slow at the rental desk only 2 operators checking cars out Car pick up was done out the back of a car in the car park as was the return of the car then you have to queue at the rental desk to get the paperwork signed and authorised not a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by JULIE - 09 July 2018
" Always use this company for Croatian rental Never had a problem with bookings at all and prices and conditions transparent to use "
" As usual v straightforward. Helpful and pleasant staff. A very big upgrade to car size booked. Very reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MATTHEW - 07 July 2018
" All good "
" Car ran well. Easy drop off. Guy checked the car. Said it was all good. Signed the paperwork and off we went. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 06 July 2018
" Got to the rental counter and was told level of protection is different between auto europe (web booking) and Oryx (actual rental company). Almost forced into the option to pay 27 quid more to get complete protection against all damages otherwise I had to pay a deposit of 1200 EUR. I don't know if this is a common practice for rental companies but there was no prior mention of this and I felt a bit swindled. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by JOANNE - 02 July 2018
" I just honk auto Europe should make it more obvious that ridecar is not situated in the airport. "
" The rental voucher stated the pick up desk was in the airport. It wasn't, we had to get a picked up by someone at ridecar and travel down the road to the pick up point. When we arrived they seemed understaffed. I waited about 45 minutes to get seen and then when I did get seen the guys at the desk were not friendly at all and it took ages to do the paperwork. Seemed like a really poor system. The drop off was much better, more friendly staff and a quick check over of the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 27 June 2018
" Still doing great "
" Really great experience. Decent spec. brand new Opel Astra instead of the usual Kia\Citreon\Chevvy and staff were really friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JOSEPH - 27 June 2018
" you need to make clear the terms and conditions and the issue with credit cards, deposits etc as this situation must arise fairly often when couples or families rent cars "
" We had a major argument as I booked the car on my credit card - rafik taibjee, but my partner was the person doinghte driving. we have always been able to do this provided i sign to say i take responsibility for any breakages etc. the car company could not allow this, unless i paid £70 per day for dual drivers. This was a massive issue as i had car hire excess insurance which then became invalid too if I was not the principal named driver on hte rental agreement. I offered to be the principal dirver and forget my partner driving, but they aid they would have to cancel the entire booking then. the car was filthy on pick up and had rubbish in the car, and the windscreen wiper bottle was empty which is also hazardous "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by DEREK - 26 June 2018
" An efficient and easy rental. "
" All smooth and as booked. office on airport, car near by, easy to just drive away. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BEN - 23 June 2018
" Easy booking and smooth experience "
" Good all round, but no screen wash in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by PETER - 21 June 2018
" Quick and good value...That's why I always use Auto Europe! "
" Ridecar in Split were 100%. No sneaky charges and straightforward about fuel and odd vehicle mark. Nearly new car and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 19 June 2018
" Generally Ok "
" Flight in delayed so were charged late pick up fee. Then told can not return vehicle latter than 18:00 and location of drop off could not be advised. Flight scheduled for 21:50 but delayed to 23.30. 5 hours at airport. Charged for late pick up but no allowance for requirement to drop vehicle early. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by THOMAS - 16 June 2018
" I will never use Auto Europe or recommend Auto Europe to anyone after this experience. Although it was my mistake to make the reservation for the wrong day, I still expected to received a refund for the prepaid voucher. I understand that there are terms and conditions, but the simple fact of the matter is that I have paid money, Auto Europe has not been charged and RIDECAR have not provided any service. I also had a very negative experience calling customer services to request a refund in the first place. "
" Because the reservation was accidentally booked the day before arrival, RIDECAR cancelled the reservation and made no effort to offer another car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by SEBASTIAN - 15 June 2018
" Reasonable price "
" Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 10 June 2018
" Always use auto Europe and have no reason to change. Decent cars at reasonable prices "
" Straightforward. No problems "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by ANGELA - 18 May 2018
" This company is based off site from airport but there was somebody there to meet us. A tad unexpected and office very tiny. But people very kind and well mannered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARCIN - 01 May 2018
" Very straightforward. No issues. Great service. "
" Very straightforward. No issues. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIE - 29 April 2018
" No problems at all. It would be helpful to have full tank on collection and then easier to return with same than having to guess how much to refill. This always leads to overestimate to be on safe side. However I rent frequently in Split and this seems to be the way of all the rental companies. Very pleased with straightforward service and v unexpected upgrade. "
" A very big upgrade from mini compact to Skoda Octavia estate. Trophy use older cars but only about 4 years old and low mileage for diesel in good condition. Met on time at airport and prompt, no fuss service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PHILIP - 05 July 2015
" The voucher stated that they were in the terminal. They do not have a presence in the terminal. They are base in Split and they send the car to the airport. It arrive 1/2 hour late. The car was old and had many scratches on it. It had 80,000 kilometres on the clock and had had not be valet very well. The brakes squeaked. The oil indicator, stated that oil needed at the next service. The rep told me that the battery had run down in the key ring and I would have to open it with the key then press the all doors open button inside the car. I would not use this company again. "
SPLIT, HR - Reviewed by CHRISTOPHER - 05 July 2015
" The service by the Enterprise staff was reasonable, but I was very disappointed with the car that they gave us. The Chevrolet Aseo was below the quality that I expect from a rental company and considerably underpowered, with a 1.2 ltr engine, that was totally inadequate for a mountainous country like Croatia ! The car only managed 110 KM/hr downhill on the motorway and 90 Km/Hr, on the uphill sections (I felt like I was going in reverse at times !) On the positive side, the car was reliable and reasonably economical. The only reason that I did not question the car at the pick up, was due to us arriving late, it was dark and we had a long drive to our villa. I have used Enterprise before and had a good service from them, but not in future. "
SPLIT, HR - Reviewed by PAUL - 03 July 2015
SPLIT, HR - Reviewed by DAVID - 28 June 2015
" easy booking process ~30Euro extra charge for collection after 8pm was annoying though obviously in the contract small print. "
" fast service at desk for collection and return ~30Euro extra charge for collection after 8pm was annoying though obviously in the contract small print. Car provided 3/4 full rather than full, difficult to fill back up to exact same amount for return. Child seat provided as requested seemed decent. "
SPLIT, HR - Reviewed by JOSHUA - 24 June 2015
SPLIT, HR - Reviewed by JAMES - 23 June 2015
SPLIT, HR - Reviewed by CAROL - 22 June 2015
" We always choose Oryx for our car hire in Croatia. Unfortunately, we were issued with a car parking ticket in Zadar but we had paid for our parking, the ticket had fallen on the floor and we've been assured by Oryx that they'll sort this out for us. Keep up the good work. "
SPLIT, HR - Reviewed by LANCE - 17 June 2015
" Friendly and spoke English. No hassles. "
SPLIT, HR - Reviewed by MARK - 15 June 2015
SPLIT, HR - Reviewed by KARIS - 15 June 2015
" It's easy to compare prices and the offer from the hire car company - I have use the brand twoce and would so far trust it based on experience. I like to use an international brand rather than something that's just based locally "
" The car and the service we received was good, however the Pula 'downtown office' was not downtown and was infact on a remote industrial estate that was quite difficult to get back to the city from, after dropping off the hire car. Enterprise also only have one team in Pula, who drive between the airport and downtown office - so there was noone downtown when we got there. Also, as is often the case with hire car companies, the car was given to us with 6/8th of petrol - making it difficult for us to judge when refilling and therefore we ended up filling to full and loosing out Other than these minor issues though, the service was good, the car ample and I would use again. "
SPLIT, HR - Reviewed by NIGEL CHARLES - 14 June 2015
" Faultless attention on the 'phone. Car available on time at Spilt and met on time when returned. Excellent. Would I use Auto Europe again? YES. "
" Courteous and punctual. Car well prepared and clean. Full explanation provided. My only comment and this IS NOT but not a complaint was the Suzuki sx4 - not a car I would buy or wish to drive again. "
SPLIT, HR - Reviewed by ARNOLD - 11 June 2015
" Car was dirty, empty on fuel and w/screen washer fluid. Rep was more interested in us buying extra insurance. Green card (for border crossing)to travel to Dubrovnik was removed when we stated we did not want extra insurance. Was told that we would have to pay extra if we wanted to go to the islands in the car!!! The car itself was fine, however the staff that we dealt with were not. The persons name was Frane Kazinoti and he really let your company down. We have used your company on several occasions overs the years when we go to Croatia (as we have a house there) but we would not consider doing so again based on this experience. "
" Car was dirty, empty on fuel and w/screen washer fluid. Rep was more interested in us buying extra insurance. Green card (for border crossing)to travel to Dubrovnik was removed when we stated we did not want extra insurance. Was told that we would have to pay extra if we wanted to go to the islands in the car!!! The car itself was fine, however the staff that we dealt with were not. The persons name was Frane Kazinoti and he really let your company down. We have used your company on several occasions overs the years when we go to Croatia (as we have a house there) but we would not consider doing so again based on this experience. "
SPLIT, HR - Reviewed by BRIAN - 09 June 2015
SPLIT, HR - Reviewed by JASON - 08 June 2015
" Had to queue an hour to pick up car. Front tyres of car were poor and I suffered a puncture as a result. Drop off was also chaotic "
SPLIT, HR - Reviewed by ANDRE - 07 June 2015
" Cheap and everything went to plan "
" Helpful and friendly. "
SPLIT, HR - Reviewed by ROCHELLE - 01 June 2015
" The windscreen wiper of our car broke and we had to wait to have our car replaced the next day. We weren't able to use the car for 24 hours because of heavy rain but when I returned the car, I was told that I couldn't get a refund for the day that we were without a car. I feel that this was not an adequate response. "
SPLIT, HR - Reviewed by DAVID - 31 May 2015
" In Split, don't stay in airport car park, you need to exit with ticket and drop rental car in free external car park. "
SPLIT, HR - Reviewed by SHAUN - 31 May 2015
" On the last two ocassions when handing the car back at split airport we incurred a delay as there seemed to be a shortage of staff, or staff are busy checking in other vehicles. Would it be possible to employ a few more staff when it is clear that it will be a busy time? The rest of the service is fantastic as allways. "
" As previous, good team, just need a few more members available. "
SPLIT, HR - Reviewed by IAN - 27 May 2015
" The insurance offered by you is almost a con, if you don't take out the extra insurance with Fleet they take a 2000 deposit against your credit card, theyay not take the money out but it does sit as an authorised pending payment on you card account meaning that as far as your card provider is concerned you no longer have that credit available to you. "
" Your vehicle providers were really poor, firstly there was a wait of 3/4 hour in the que at the airport and we were only the third people in it. Then the first car turned up with a few scuffs around it, nothing serious but still a poor impression, cigar lighter socket didn't work so no power available for my sat nav. Yes they changed it but the next one that rolled up had damage to every panel, ranged from stone chips through scratches and scrapes to a large dent in the boot lid. Had to refuse this when they got the form out to start recording damage. There was so much of it it would have been impossible to list it accurately. The 3rd car was good but by then We had been waiting from 13.55 till 15.45 for a car. Not just affecting us but als "
SPLIT, HR - Reviewed by JAMIE - 21 May 2015
" Dealt efficiently with a last-minute request; and quickly responded to a following query. "
" Very friendly staff "
SPLIT, HR - Reviewed by MARTIN - 21 May 2015
" Smooth collection and return of thecar. "
SPLIT, HR - Reviewed by JANET - 17 May 2015
" Only had 1/4 of a tank of petrol on pick up of car and petrol stations in Croatia very limited. Would recommend that the petrol should be full on pick up and then returned full. "
SPLIT, HR - Reviewed by PICHANEE - 15 April 2015
" We had good experience with Auto Europe. The website to choose the car and condition is easy to use. The document we received from email is clear and made the rent smooth when we contacted Fleet Car Rent to pick up the car. We go the good car and good service exactly as printed in the document. Many thanks to Fleet Car Rent staff at Split and Zagreb as well. "
" The staff at Split and Zagreb were there when we arrived to pick up and drop off. They do their work properly. Worth mentioned is the staff who checked the car and explained the car to us. He is polite and helpful. Fleet offices to pick up (Radisson Blue in Split) and drop off (Sheraton in Zagreb) are easy to find. We got the car, all provisions as stated in the document from Auto Europe. The car is in good condition. Some small marks on the car were recored in the paper, so no hassle when we picked up and drop-off. Would like to thank Fleet for free GPS during this rent period. We would recommend others to use Fleet. We had positive experience with the car and the service "
SPLIT, HR - Reviewed by MALCOLM - 06 October 2014
" Very easy to book and good prices "
" All very straightforward. Was upgraded from a VW Up to a Hyundai I30 which was very comfortable but I would have preferred the smaller VW Up for ease of parking and navigating some of Croatia's narrow roads. Avantcar are new to Split airport so they don't have any allocated spaces when returning the car but it was not a major problem. Overall I would recommend them. "
SPLIT, HR - Reviewed by RODOLFO - 23 September 2014
" Nothing to complain about. Excellent service "
" Great company. Everything occurred well. "
SPLIT, HR - Reviewed by KUMANDAS - 09 September 2014
" Call centre staff very helpful with and gave us useful advice "
" Nice clean car and speedy service, when picking up car and when returning it. "
SPLIT, HR - Reviewed by ANNE - 31 August 2014
" Good value and efficient booking system. "
" Efficient and friendly service. Really good car. Would use them again. "
SPLIT, HR - Reviewed by SALIM - 23 August 2014
" The best price and all hassle free. Thank you very much. Look forward to using you again. "
" Great customer service.... We left the lights on accidentally and found that the car had a flat battery the next morning. After contacting Avantcar at split airport, one of their representatives was sent out to help start the car. He had driven 20Km to reach us. Thank you very much. "
SPLIT, HR - Reviewed by EDWARD - 05 July 2014
" Overall very good - car & staff manner were very good - excellent value - we only had 2 problems; 1. Finding the appropriate desk in the airport terminal (I don't think our paperwork told us that it was the FLEET desk (If it did, it wasn't very obvious - thus we spent a little while trying to find it! 2. We had to fill up with diesel before returning the car - we weren't given any info. about where the nearest stations were - as it happens there are 3 main routes to the (very poorly signed) airport at Split - 1 of them (the one we were on) has no petrol stations within 10 or so miles - very, very, frustrating when you're late for your flight. "
" Give advice re-location of local filling stations - maybe a basic map? - See details above. "
SPLIT, HR - Reviewed by VALE - 05 July 2014
" Very efficient service overall and good e mail information provided! "
" Efficient and clear but 'desk ' service could have been a little more courteous, especially when dropping car off! "
SPLIT, HR - Reviewed by ALAN - 26 June 2014
" The call operative was helpful but having rushed to our collection point for 9am it was a 2 hour wait until we were collected which was very disappointing. We couldn't get the number of the local operative to work and they hadn't been given our mobile number so couldn't call us to find us. We had to extend our booking for another day in the end as there was no time to drive to the national park which had been the plan and purpose of using the car. "
" They were good about extending the hire given our long wait, and I was patient because we had made a last minute booking, but I might have liked a bit more of a discount as we were kept waiting for a very long time. "
SPLIT, HR - Reviewed by IAIN - 01 June 2014
" Don't know how you can do it so cheap! Booking direct with Avantcar would have cost 3 times as much. "
" Free upgrade to a brand new Mitsubishi ASX was a nice surprise however a smaller car would have been better for where I was staying. "
SPLIT, HR - Reviewed by SIMON - 27 May 2014
" Excellent service as normal and at a great price thanks Had an upgrade to a larger car which was also handy and much appreciated "
" Staff were very helpful and spoke perfect English making it easy to get straight on with our holiday will hope to use them next time . "
SPLIT, HR - Reviewed by TIM - 28 February 2014
" Arrived at Split airport at 22.00 hours and the car rental kiosk shut at 2200 hours, so had to pay a penalty of, I think, 30 euros, which somewhat spoilt the deal. BUT, overall, The service was excellent. "
" It is difficult to know exactly which company is actually renting or supplying the car. For me it is no problem because I am a regular traveller, but for a first time renter it might be a bit confusing and overwhelming. "
SPLIT, HR - Reviewed by NORMAN - 10 August 2013
" Very efficient changed my booking without any problems "
" Very efficient, car was checked for any damage at the start and Finnish of the rental. No demo of car controls was made which did lead to some problems finding the correct settings for the lights "
SPLIT, HR - Reviewed by KATHRYN - 13 June 2013
" The online booking process was very easy and the communication was very good. I received all the details i needed via email and the payment process was quick and easy. "
" Overall we were happy with our experience. We arranged to collect our car from Split airport at 13.00pm. We were greeted by Vero workers who said we had to wait for a car to come from Split as they had no cars at the airport- waited an hour for car to come and then a further 45 minutes to get to Split and and collect our car. We were travelling North to Zadar and so had to drive back on ourselves which cost us extra time and petrol. The car itself was great and we did not have any problems and the two Europa workers were very friendly and helpful. There was no one to meet us at the airport as planned to drop the car off and we had to make several calls to the company to organise this and were advised to leave the keys at information. "
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