AUTO EUROPE STUTTGART, GERMANY Car Rental Reviews

STUTTGART, DE - Reviewed by GARRY - 24 August 2025

" That depends on how AutoEurope respond and deal with my complaint to Flextogo. "

" 1.I requested GPS/Satnav but Flex said I may use my mobile phone but it would not connect as it an old phone. I written to Flex requesting a refund. 2. I did not like the 3 options i was given and felt I had no choice but to accept the low risk most expensive option. 3. The car had a tyre pressure sensor malfunction alarm and messages on dashboard. 4. Frequent messages the car needed an oil change. I can send you a copy of the email complaint I made to Flex if you wish to see it. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

STUTTGART, DE - Reviewed by STEFANIE - 18 August 2025

" I have rented cars via autoeurope for many years and I was always a very happy customer. Unfortunately, when I called autoeurope I was told that the only option was to cancel my booking and I was charged a £30 service fee for that. Very disappointing! "

" We had reserved the car to pick up at 23.30. The rental place closed at 23.00. We were left without a means of transportation and had to make very expensive alternative arrangements. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by RAYMOND - 29 July 2025

" Easy process throughout, would be happy to book again "

" Very good experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by GRAHAM - 25 July 2025

" Generally very good. Auto Europe did call me regarding the invoice and email address problem. Advisor was helpful and apologetic all the time. I would use AE again. "

" Very helpful and easy overall. Did at first dispute that the voucher we had was not the voucher they needed. Also a little bit of the hard sell on an upgrade when we didn't need to. At drop off the guy inspecting seemed to go round and round, looking in really odd places for damage and marks. Europcar also had issues with my email address for some reason. Other than that all fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SCOTT - 23 July 2025

" Auto Europe are just the middle person, but so ridiculous that I couldn't pay the deposit with my Amex or debit card. My friend that was with us had a credit card that could be used for the deposit but they refused this. "

" I did not have a mastercard or visa credit card so they charged me an additional 450 euros. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by GELA - 26 June 2025

" see above "

" Hi, I have already raised this in the feedback questionnaire with Hertz, they have not responded yet. the person at the collection counter of Hertz was not in a good mood when I collected the vehicle and the conversation was not polite. He entered my email address wrongly and as it was not shown to me, i did not notice and wanted to get moving asap, as this was a way of getting away from the person behind the desk. The car was great, but I did NOT receive an email conversation by Hertz about the rental. I rang them at least 5 times at the desk the following day, no one picked up. I sent them an email, was later told it did not arrive, note it wasn't returned either. On the return, I made the extra effort of going back to the counter and requested the email address to be corrected, as it was indeed incorrect. This was completed and i was reassured I would get the 'close of contract' email - I never did. That lady also told me my email never arrived. I then asked Hertz to send me the missing documents via feedback questionnaire, and am still waiting for a reply. As they have since waived the credit card charge, I am assuming there was no further discussion necessary, but this should have been confirmed by Hertz in writing. Car was great and fantastic value for money. I would use Hertz again but will never walk away from a counter again without insisting to be shown the screen where they have entered my contact details. On another note, i was puzzled they needed my email in the first place, shouldn't they simply transcribe it from my autoeurope rental? thanks for reading all of this "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANDREAS - 10 March 2025

" Somehow, the option to book full cover seems to have disappeared when someone wants to book a car. This was the main selling point for me to book via autoeurope. Hence, I might not do so in the future. "

" Initially not too happy about the car, but in the end it was okay. Staff at counter was very chatty. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

STUTTGART, DE - Reviewed by SAM - 23 February 2025

" Bad experience. Delay in getting the staff at the counter to return from meeting (1 hour) and then I didn't even get a car because of CC issues. Will not use this company again. "

" I was not given a car by the staff because they had issues with the credit card and I had to rent elsewhere. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by SONJA - 18 December 2024

" Smooth, efficient, well-run. "

" Unlikely I will hire a car with flex to go again. Their existing damage report was incomplete, and the inspection staff at drop off of course held me responsible for damage that pre-dated me. A bit of a mafia system... "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

STUTTGART, DE - Reviewed by LUKE - 09 December 2024

" Flight was cancelled due to storm, tried to call 11 times but got no answer. Spoke to Autoeurope who said I would have to try to turn up and hope my car was kept for me. So had to book a new car just in case. No contact afterwards from Autoeurope and told to get a refund from Enterprise. When I reached my destination the next day, Enterprise said I had to get a refund from AutoEurope. Very poor communication and blaming each other. "

" Flight was cancelled due to storm, tried to call 11 times but got no answer. Spoke to Autoeurope who said I would have to try to turn up and hope my car was kept for me. So had to book a new car just in case. No contact afterwards from Autoeurope and told to get a refund from Enterprise. When I reached my destination the next day, Enterprise said I had to get a refund from AutoEurope. Really poor. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by JAMES - 02 November 2024

" As soon as we were made aware of the changes to our flights and the long delay in arrival at Stuttgart we contacted Auto Europe by telephone to confirm the new flight details and eta in Stuttgart. The lady who dealt with that call assured us that she would email Alamo to inform them in order to keep our booking secure, and confirm that with us. This obviously did not happen, hence the comments in Para 3 above. The car we reserved was given to another client because we did not arrive on the original flight, which was out of our control as we were diverted via Paris CDG. "

" Our a flight plans were changed by KLM due to poor weather causing delays. The car we reserved was not available for us when we arrived and the lady on the desk informed us it was given to another client. The reason given was that they confirmed our flight had landed and we did not arrive to pick up the vehicle. The vehicle we were given was not the same class, however we accepted it - it was too late in the evening to argue. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by NOUMAN - 23 September 2024

" Autoeurope staff and customer support are awful. They treat completely inhuman, unprofessional and rude. They even don't know basic ethics of treating humans as humans. "

" Flex to go was awesome. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by FIONA - 16 August 2024

" As above "

" We were double charged at the desk which I discovered after my return. I currently am having to dispute this with the company and my bank. Extremely unhappy with the customer service which is practically non existent. Its almost impossible to contact the Stuttgart office after returning a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by NANNA - 21 June 2024

" See above. "

" Speedy and friendly service, very pleased with the car I was offered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MICHAEL - 24 May 2024

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by CHRISTIAN - 19 August 2023

" Easy to use website and pretty clear as well what is paid for. Flexible in regards to cancellations as well "

" Efficient and a great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ALEXANDER - 04 January 2023

" The vehicle was simply too small and I doubt was correctly categoried to the compact SUV. Unfortunatley I was too late to request a different model "

" The vehicle was the smallest compact SUV I have ever seen. It was not comparable to the image shown (VW T-ROC) on the website. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by GERTRUD - 17 May 2022

" Your front room staff facing the customer were fine- your backroom staff dealing with the damage report appeared careless and questionable legally. "

" See my email of 15May22 which sets the problem l have with your company in dealing with minor damage "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

STUTTGART, DE - Reviewed by KEV - 12 May 2022

" as above "

" booked a VW Tiguan and ended up with a mini as Tiguan not available ? "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by DAVID - 01 May 2022

" X "

" Car broke down one day after collection and required assistance from breakdown service. Car had numerous small scrapes an paint chips. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

STUTTGART, DE - Reviewed by MARIA CAROLINA - 28 April 2022

" Euro car and Global rent should better communicate : .I waisted a lot of time until I got the car. Luckily I wasn't on a business trip this time "

" When I asked at the desk about the insurance I booked,it was no where showed on the computer and staff couldn't tell me anything about it Had to add an assurance to take the car . I was not happy "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by TERRY - 12 April 2022

" Depends how my complaint is dealt with "

" The type of car I booked (estate car) and only car that I could be offered (small SUV) differed significantly and effected not the safety and comfort of my family during the trip. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by NICOLA - 10 April 2022

" Very positive overall "

" All very simple and seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by DERRICK - 06 December 2021

" Excellent service from Auto Europe as always "

" The lady that was at the counter Christina was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by NICOLE - 10 September 2020

" n/a "

" It would be nice to get some induction on the car. For example, It wasn't easy to work out how the navigation system works. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MARION - 19 August 2020

" Did not have any issues so Cynthia comment. "

" Car was not available on the agreed time. Had to wait for 1hr as no cars were available. Initial customer service person was extremely blasé about this and didn't give details on when/why the car was not there and wanted us to leave with contact details. This was totally unacceptable. The manager followed up and explained the shortfall and asked us to come in 1hr by which time a car had arrived. Very bad initial communication. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ROD - 18 March 2020

" Flybe flight was cancelled. Stuttgart was able to postpone my car for twelve hours. Thank you. "

" Flybe flight was cancelled. Stuttgart was able to postpone my car for twelve hours. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by CLAUDIU240471@GMAIL.COM - 27 February 2020

" 10 out of 10 service "

" All went smoothly. Corina at the desk very helpful and gave us all the information requested. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JULIAN - 24 February 2020

" Not a great experience, felt as though they were trying to extract money at every opportunity "

" Provided the car with 3/4 of a tank of fuel and then had the audacity to charge me for fuel when I returned the call with a full tank. At no point was this discussed during drop off. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by MARION - 09 January 2020

" See above "

" Very high car seat hire charges which were not communicated beforehand. Car had tyre pressure warning light which delayed our collection. Make extra charges more transparent. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

STUTTGART, DE - Reviewed by OSCAR ALEJANDRO - 02 January 2020

" Overall information not clear. The car was in my opinion of a much lesser spec that what I had in mind when I rented. "

" When i arrived to collect my rental at the desk the original car I expected wasn't available. I don't think the car I got in turn was up to the standard I expected even though it was on the same category. The tank was not full when I collected the car at the car park and I did not know how to return the car once I finished. I was told a representative would be at the parking lot but that wasn't the case. I had to fill in all information and leave the keys in a box at the parking lot. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by BRANISLAV - 31 December 2019

" Easy to chose a car to suit "

" Very efficient. Fairly new car provided "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANTONIUS - 23 December 2019

" When booking could only book one driver and that was only the credit card holder. Other scenarios are wanted The rest was ok "

" When booking could only book one driver and that was only the credit card holder. Other scenarios are wanted The rest was ok "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by STEPHEN - 16 December 2019

" Easy to use website. "

" No problems encountered. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by NICOLAE - 28 November 2019

" Maybe I am judging hastily the Hertz experience for the way how people are doing their jobs but in Stuttgart definitely they have a lot to improve. "

" This has been the worst experience while renting a car in UE. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by JORN - 21 November 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by PETER - 21 November 2019

" Hassle free efficient service, first class vehicle at a reasonable cost. Will definitely use again. "

" Excellent service and value for money, will certainly use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MARCUS - 17 November 2019

" No problems, satisfactory experience. "

" Very busy at collection, counter staff efficient but still had to wait 30 mins. Otherwise, service was good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by WOLFGANG - 11 October 2019

" Apart from (see above,) good experience "

" Counter staff said he will charge extra for travelling in Austria only for the 3 days actually travelled in Austria; however I received a bill charging extra for the entire duration of the hire. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by ROMAIN - 11 October 2019

" N/A "

" Really good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANDEW - 06 October 2019

" We use Auto Europe for hire as it's a consistent provider across multiple countries which we find helpful. "

" The gentleman on the counter was very helpful, polite, very friendly and sorted out a more appropriately sized vehicle for our needs, without being pushy on an expensive upgrade. In fact, he was the most customer-service orientated person we met whilst in Germany. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by PETER - 24 September 2019

" Experience ok apart from system was down at the airport, meaning we had to wait about hour and half to receive car. Appreciate it wasn't the companies problem. Using them again. "

" First car had an engine management warning light on the dash, which we were concerned about. We took it back and were given another car without any trouble. We have used this company in Germany and Austria before - so have booked a rental for our next holiday. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by WERNER - 25 August 2019

" Good discount. Easy to use web site. "

" Very happy. Price was as quoted. No hidden extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANDREA - 21 August 2019

" N/A "

" A "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MARY - 05 August 2019

" Booking on-line was fine but the process of collecting the car and the quality of the car was very poor as described above. I will avoid the company in future. "

" Pick-up process was very slow, staff member was determined to up-sell which was annoying and just wasted more time. The car we booked was available but another had been lined up so he then had to go back to his paperwork to assign us the correct car. The car was not very clean and made a lot of road noise. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

STUTTGART, DE - Reviewed by TIM - 04 July 2019

" I have found Auto Europe consistently amazing. I don't even look elsewhere now. Thank you. "

" Couldn't ask for better! Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANA MARIA - 30 May 2019

" I am not pleased that they said everything was fine and they are taking forever to give the money of the deposit back. "

" I am not pleased that they said everything was fine and they are taking forever to give the money of the deposit back. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by GUY - 25 May 2019

" Had no problems apart from quality of the car I received. "

" I do not think the car I received was the class I booked. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by STEPHEN - 20 May 2019

" If you ordered a new car and they gave you something else you wouldn't be happy. If you order a specific hire car then they should provide that car. None of the companies give a good service. If my extra charge was for a more expensive car than I had ordered because they couldn't give me what I ordered then that is not acceptable. "

" FOr some reason I was charged an extra £24 when I had already paid over £130 for a Focus Estate for 1½ days. There was no explanation for this. The Focus Estate was not available so all they could offer me was a Peugeot Van style estate which wasn't what I had wanted for driving at high speeds on the autobahns! "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

STUTTGART, DE - Reviewed by SAMEER - 20 May 2019

" The car itself was horrible. Too big, under powered. All I wanted was a small car!! "

" The car was awful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SILKE - 29 March 2019

" all very easy "

" airport staff were great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JOANNE - 04 March 2019

" All good. "

" The whole experiance was fast efficient and made me feel very safe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANDREW - 01 March 2019

" Very happy with Auto Europe, just disappointed in Enterprise for not fully explaining the fuel pre-payment, in and myself for wasting money unnecessarily. "

" I was talked into pre-paying for fuel without it being fully explained that I would be paying for a full tank. I would not have paid for this had I realised at the time, as we only used around half a tank of fuel. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by PAUL - 27 February 2019

" Auto Europe are an efficient broker with a good choice of vehicles and hire companies "

" Hertz had no vehicles available in the class we ordered. They offered us far inferior vehicles I. Which we would not fit our luggage (the quantum of which we had specifically planned for in choosing vehicle class). It took an hour to resolve (still ending with an inferior vehicle). We will not be using Hertz again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by ROHAN - 27 February 2019

" Efficient and friendly service. Good quality vehicle. No unexpected charges. "

" Due to repeated unpleasant experiences dealing with Hertz, I thought I would try using Avis. I am glad that I did. The counter staff were friendly and efficient; the type of vehicle that I booked was available; there were no hidden costs; and there was no up-selling 'pressure' by counter staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SEAMUS - 27 February 2019

" Car upgraded as vehicle requested unavailable. Demetrius on desk very helpful & drop off quick to. "

" I have received a bill duplicating the Cross Border fee & prepaid fuel fee which I am currently contesting. Previously I have queried additional fees with no response however this is much higher so will dispute transaction if not resolved and will be unlikely to use them again if this is necessary. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by KORNELIA - 25 February 2019

" As above. Very unhappy about the hidden extras that we had to pay unexpectedly. "

" Unfair, hidden extras. Very slow service. Took longer to get the rental car than to travel from UK to Germany! We are going to lodge a complaint about the extra payment we had to make at the airport. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MICHAEL - 07 January 2019

" Good "

" Counter staff good. Did not push extras after initial questions. Car as ordered, reasonable spec and clean. Much better experience than Hertz and Europecar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by STEVEN - 06 January 2019

" Details within the Booking thru Auto Europe are not passed on to Europcar so everything had to be entered by hand by Europcar staff. Desk only had 2 staff on...waiting over 45 mins to get my car was a joke. The car I was expecting i didnt get, wanted a Golf or equivalent and got the next size down. When queried i was told they had a car shortage & I was offered an E class Merc for €30 a day extra...errrm no thanks. Massive deposit of €800 taken because I didnt book thru Europcar (would have been €300 if i had) and the extra insurance I took out with AutoEurope was not directly valid on the car...i would have to pay for damage then reclaim from AutoEurope. All in all, a crap experience and a vehicle too small for my holiday requirements. I think next time I may go direct to the hire companies, save time, money & hassle and get the car I actually want and need. Please feel free to contact me. "

" Details within the Booking thru Auto Europe are not passed on to Europcar so everything had to be entered by hand by Europcar staff. Desk only had 2 staff on...waiting over 45 mins to get my car was a joke. The car I was expecting i didnt get, wanted a Golf or equivalent and got the next size down. When queried i was told they had a car shortage & I was offered an E class Merc for €30 a day extra...errrm no thanks. Massive deposit of €800 taken because I didnt book thru Europcar (would have been €300 if i had) and the extra insurance I took out with AutoEurope was not directly valid on the car...i would have to pay for damage then reclaim from AutoEurope. All in all, a crap experience and a vehicle too small for my holiday requirements. I think next time I may go direct to the hire companies, save time, money & hassle and get the car I actually want and need. Please feel free to contact me. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by STEVEN - 05 January 2019

" Overall very pleased "

" Superb service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by VOLKER - 01 January 2019

" See point 3 "

" I have used Alamo three times this year. The first two times were fine but my recent rental experience in Stuttgart was disappointing. I ordered an estate car but was told when I got there that there was only a ford focus available. Part of the reason for the booking was to bring back a bike to the UK which unfortunately I couldn't. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by JOHN - 11 December 2018

" Very easy process end to end. "

" Super smooth and the staff were good because they werent too pushy. I find that car rental staff are usually very pushy, intimidatingly so and always try to upsell you and throw hidden costs at you. But I did not feel that at all with this experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SABINE - 11 December 2018

" Suitable choice of car for purpose "

" Friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JULIAN - 11 December 2018

" Everything went very smoothly. "

" Great staff at counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANDREI - 06 December 2018

" Smooth and efficient "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by NICHOLAS - 03 December 2018

" Very happy with service "

" Process made very easy by Buchbinder employee at Stuttgart airport. Very smooth return of vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by STEVEN - 16 November 2018

" Process was efficient and accurate enough but my concerns above mean that I have some concerns. "

" Was generally just Ok. Was very concerned about the requirement to block 1000 Euro on your credit card ( which kept getting declined even though there was plenty of credit on the Corporate card) if you didn't take their full insurance and 250 Euros if you did. Slightly suspicious. The car was not fully clean inside and out but was functionally Ok. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

STUTTGART, DE - Reviewed by WILSON - 31 October 2018

" I had a fantastic experience with Alamo. Their service is second to none. "

" Alamo provided me with a very good care. I do not hesitate to recommend them to anyone who wants to hire a care. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by CHRIS - 31 October 2018

" Auto Europe is easy to use, has good prices and helpful on the phone too. "

" Counter staff great. However, car tyres underinflated on pick up. Oil warning after 30 miles - had to buy 2 litres of oil. At least one tyre tread bald in one place. Dangerous, illegal car. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by RAYMOND - 11 October 2018

" Originally was told deposit of 250 and on the day they charged 500. Also from picking Car up the ad blue kept telling me to top up and also was no washer fluid this was dangerous as was in autobahn and couldn't clean windscreen "

" Originally was told deposit of 250 and on the day they charged 500. Also from picking Car up the ad blue kept telling me to top up and also was no washer fluid this was dangerous as was in autobahn and couldn't clean windscreen "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

STUTTGART, DE - Reviewed by GEORGE - 04 October 2018

" Auto Europe ok , but long wait at Global rent desk , who were more interested in selling upgrades and insurance than swift service. "

" Was told the car I booked was small so I could upgrade to an estate car for a fee. When I went to car it was a Clio hatch, so NOT an estate but it was too far and too late to walk back to the desk. The car had a warning light from start on .Had to 'read' handbook( in Slovakian) to determine it was tire pressure warning. So had the problem of adjusting tire pressure late at night. The car was noisy and under-powered. I think a refund would be appropriate. Can I have an address to contact about this "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

STUTTGART, DE - Reviewed by MICHAEL - 16 September 2018

" No problems "

" Vehicle was upgraded and I was very happy with car rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by WILLIAM - 16 September 2018

" Easy booking as usual "

" Very easy rental at off-peak times in and out. Staff spoke excellent English. VW variant auto, with around 20K km on the clock, was good apart from some transmission whine between 90 and 120 km/hr. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by MICHAEL - 03 September 2018

" I have just returned from Germany and unfortunately found the car hire to be rather a bad experience. As you can see I reserved a Seat Leon estate or similar. The only vehicle Hertz were willing to offer me was a Renault Kango type van with seats. I tried to explain to the arrogant agent,that what he was offering did not relate to the vehicle I had booked. He offered that I should cancel my booking and try one of the other companies located nearby! After much argument I managed to appropriate a suitable car although at a cost of 50 euros! I have booked cars with you over the last few years and never had an experience like this. I would be grateful if you would consider crediting the 50 euros that I had to pay to secure a suitable vehicle. I am looking to book a car in Spain in October and would like to think it would be through Auto Europe. I look forward to hearing from you. "

" I have just returned from Germany and unfortunately found the car hire to be rather a bad experience. As you can see I reserved a Seat Leon estate or similar. The only vehicle Hertz were willing to offer me was a Renault Kango type van with seats. I tried to explain to the arrogant agent,that what he was offering did not relate to the vehicle I had booked. He offered that I should cancel my booking and try one of the other companies located nearby! After much argument I managed to appropriate a suitable car although at a cost of 50 euros! I have booked cars with you over the last few years and never had an experience like this. I would be grateful if you would consider crediting the 50 euros that I had to pay to secure a suitable vehicle. I am looking to book a car in Spain in October and would like to think it would be through Auto Europe. I look forward to hearing from you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by JOZEF - 01 September 2018

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by DANIEL - 28 August 2018

" Did not get a confirmation email which caused confusin at the Sixt customer services desk "

" The customer service was exceptional from the assistant on the Sixt desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by DAVID - 24 August 2018

" Easy to use and good to know the price was reasonable value. "

" Counter staff were a little slow processing our booking. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by LEONARD - 24 August 2018

" Everything was good with the rental including pick up and drop off. The only issue was that there was little chance of getting the car listed by auto europe on the booking (a Toyota RAV4) at the pick up location of Stuttgart airport. This was compounded by the fact that their stock of available vehicles at the time of pick up was considerably reduced. It was the option of a Toyota RAV that tempted me to the vehicle group I selected although I realise of course that this is only a representative of the group and not the guaranteed car. The staff were very accommodating though and helped with getting an alternative with which we were satisfied. "

" I'm not sure what 'By Ent' is. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by CHRISTOPHER - 15 August 2018

" Ok "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by KEN - 30 July 2018

" See above "

" All good EXCEPT an unaccountable charge has appeared on my credit card of £35.91 (no explanation has been offered). Please provide me with a telephone number & the name of an individual who can explain this charge. Thank you "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by COLIN - 23 July 2018

" Auto Europe offer a good choice of rental options. Additional insurance though is expensive "

" there was a new computer sysytem which meant that some previously held data had not been transferred resulting in a longer time to take the car "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by DERRICK - 20 July 2018

" Great administration and easy collection, drop off and the vehicle was exactly what we wanted and in excellent condition. However, we were charged an additional 8 euros and 40 cents a day for a navigation system which was integral to the vehicle and standard for the make and model. It would have been interesting to have seen what ' Global Rent- A- Car ' would have done if we had said that we didn't want it. Not as if they would have been able to switch it off ! This felt like sharp practice and detracted from the overall value of the product and service. "

" The booking arrangements and collection and drop off arrangements were excellent as was the condition of the vehicle and it's suitability for our needs. However, we were confused and disappointed to be told that we had to pay an addition amount for a navigation system - 8 euros and 40 cents per day - for something which came as standard with the vehicle I.e. it had an integral satellite navigation system which of course we could have chosen not to use but which was available to us as a standard accessory with the make and model of vehicle we had chosen. This was. Not explained to us at the collection point so when we were charged an additional amount we fully expected the navigation system to be a detachable one which would be given to us on collection and then would have to be returned when we brought the vehicle back. This would seem like ' sharp practice' and I feel we need to point this out to any future customers on your site to warn them of this additional and we feel, unjustified cost. It would be extremely gratifying to be offered the refund of 92 Euro's and 40cents but if this is not something you are able to do, perhaps you could direct us to how and where we make contact with ' Global Rent - A- Car ' . Thank you. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by COLIN - 18 July 2018

" Not good "

" I had to leave the car in a public car park with no staff available to check the car's condition. The car was in the same condition as when collected. Today I received a letter saying the car was damaged. Given that there was no way to sign this off at the time of drop off I cannot now prove this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by FREDERICK - 09 July 2018

" Dreadful- never again with these people. "

" The rudest woman on the car rental counter I ever come across. Our original request was for a Ford Fiesta but were told it would be a Fiat Panda. My husband said OK but we ended up with a Renault Clio - no explanation given. Worst of all, however, was the bullying manner she used for the insurance saying that it had been paid to an agent, not them and that 800 euros block on the card would be taken for every scratch on the car for every day we had this car. In the end, I walked away and left my husband to try to deal with her. We have hired cars in both Germany and Italy several times before and have never been treated in such a horrible way. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by ROBERTO - 16 June 2018

" Great service in Stuttgart main station. Very helpfull "

" Great service online, i will rent again. The prices are very reasonable at your web site "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MARTIN - 04 July 2015

" Staff fine but the car I received had the worst performing headlights of any car I have ever driven in 30 years. The Dacia Logan should not be allowed to drive at night !! I would have been safer with a torch ! "

STUTTGART, DE - Reviewed by MARK - 28 June 2015

" So far I'm satisfied. Found the desk for Enterprise ok, was seen after a short wait and given keys to a car and directions to the car location about 400 metres away. I asked if there was any damage on the vehicle and was told none but to inspect it and to ring if there were any marks over a €2 coin size. There was a significant scrape on the passenger side which I photographed.. There were a couple of other small minor marks on the boot sill. I went back to the desk and the scrape was noted. On return inspection guy said the scrape was noted but there was a problem with the boot sill marks. I told him what happened upon collection and that I only reported the scrape in line with the €2 advice. He eventually said ok! Unpleasant end to hire. "

" When I picked up the keys I was told it was fine. It had a scrape which I photographed and some small marks - when I went back to the desk I was told only the scrape needed marking. Different story upon return when the inspection guy said there was a problem with the minor marks that I was told did not need marking. I felt I was being set up by the two people saying different things and that I was going to be blamed / charged for the minor marks I was told not to report! The car was fine and the price competitive but I was left feeling concerned after the handover process. I will be contacting Auto -Europe Monday to go through what happened. "

STUTTGART, DE - Reviewed by DICKSON ADEWOLE - 16 June 2015

STUTTGART, DE - Reviewed by TOUQEER - 11 June 2015

" Very nice and good service really happy with it Many thanks "

STUTTGART, DE - Reviewed by MANFRED - 04 June 2015

STUTTGART, DE - Reviewed by RICK - 09 March 2015

" You are always professional and efficient along with excellent customer service and competitive pricing. No other comments needed. "

" Service was excellent but I need to chase the invoice after return. "

STUTTGART, DE - Reviewed by MARK - 28 September 2014

" All round i had no issues and car reliable "

STUTTGART, DE - Reviewed by ANDRZEJ - 30 April 2014

" Great service. Only issue was that enterprise didn't have flight details that I included in the booking. "

" Great service and grateful that the lady waited even though the flight was delayed. "

STUTTGART, DE - Reviewed by KEVIN - 27 March 2014

" The booking process was simple and I got all that I requested - GPS etc. Very satisfied with the whole booking process and the simple voucher system was easy. "

" withing 15 minutes of disembarking from the plane, I was in the rental car and ready to depart the airport. As a frequent traveller this was by far one of the most cost and service effective hires I have undertaken. "

STUTTGART, DE - Reviewed by DMITRY - 06 March 2014

" easy booking, no hidden information, great price, have used before and will be using again "

" in general like any other company, but i have requested and my voucher clearly said "winter tyres", not FOUR SEASON tyres, I have realised that I was given cheaper option tyres only when I got into trouble in Austrian Alps, it is impossibly to drive car with all season tyres in show hilly/mounting roads of Alps, moreover those tyres were heavily used previously and were on the legal wear limit, this issue put my family under risk, risk was for vehicle and our lives, not happy at all, I have complained on the phone, they said this is legal for vehicles in Germany to have fourseason tyres, but I have particularly requested car with WINTER tyres, I am sure I am not the first to complain about this "

STUTTGART, DE - Reviewed by NIGEL - 11 December 2013

" The lady attendant was fantastic, most helpful, fluent English help me very much, explained the whole process extremely well, put me at ease before my journey commenced. "

" Very competative, supplied alternative car when Audi A3 was not available "

STUTTGART, DE - Reviewed by RENATE - 04 June 2013

" After reserving the car I did not receive a confirmation that one had been sourced. I had to send an email to find out that a car had been found. "

" Everything went smoothly, but the car had no handbook. "