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THESSALONIKI CAR HIRE REVIEWS
Car hire reviews in Thessaloniki
Greece's fascinating second city, Thessaloniki, is packed with architectural and archaeological interest, not to mention some of the best museums in southern Europe. The Ano Poli (Upper Town) is so named because of its splendid hilltop location overlooking the rest of the city below. It has several important buildings to explore, most notably the Church of Ósios Davíd built in 5 AD and featuring a rare mosaic depicting the prophet Ezekiel. The city's most prominent landmark is the well-preserved Roman Rotunda located in the heart of the Old Town. Built as a mausoleum, Emperor Theodosius the Great converted it into a Christian church in 4 AD. Another important landmark is the 16th-century White Tower built by the Ottoman Turks in the city's popular waterfront area. And if you've only got time to visit one more religious building, make it the five-aisled Church of Saint Demetrius, a splendid Byzantine basilica named after Thessaloniki's patron saint. With artifacts gathered from all over Macedonia, the excellent Archaeology Museum houses a vast collection of rare pieces dating from pre-history to late antiquity, including elements of a 6 BC Ionic temple. With a car hire in Thessaloniki, you can head for the peace and solitude of Mount Olympus just 50 miles south-west of the city, which at 9,570 feet is the highest mountain in Greece.
Established in 1954, Auto Europe has been offering the best car hire deals and the widest choice of vehicles for more than 65 years. With over 28,000 pick-up and drop-off points available in over 190 different destinations, we are one of the market-leading companies in the international car rental industry. Due to the strong relationships we've established with all the world's top global and local car hire suppliers, we can offer you the perfect vehicle for your next visit to Thessaloniki, which you can collect from a choice of convenient locations either downtown like Thessaoloniki Train Station or from Thessaloniki Airport. Keep scrolling down to read the comments left by other customers in our Thessaloniki car hire reviews section below for added peace of mind before booking.
AUTO EUROPE THESSALONIKI, GREECE Car Rental Reviews
Average Rating for Auto Europe Thessaloniki:
THESSALONIKI, GR - Reviewed by PETROS - 21 September 2025
" Straightfwd process to make the booking - no issues there. "
" Rental agreement/hire documents were not sent to my email at pick-up , as I had been told they would be, so I ended up driving the car for several days without the necessary paperwork. Also, fuel tank was meant to be full (at pick-up) to full (at drop-off), but I was given it with 1/4 full at pickup and was told to return with similar at drop-off; it is not easy to gauge how much to refuel as the drop-off day approaches, and may end up over-filling so losing money. Of note, this was showing incorrectly on the hire-agreement - I have photo at pickup to prove this. Lastly, the vehicle had high mileage (~146000km) and during the hire period presented some technical issues with error codes appearing on the dashboard; counter staff did not even ask whether everything was OK with the vehicle during the hire period. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by ROBERT - 15 September 2025
" Efficient and to the point. One small gripe, you said an international driving licence was required; in fact, this is not needed in Greece if you have a UK licence. "
" 1 smallish problem, the pressure of both rear tyres was too low. They had not been checked prior to rent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by DAMIEN - 10 September 2025
" Fine! "
" Fast, efficient and cost effective. No problems. Drop-off and pickup from/to Thessaloniki airport worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ZIV - 10 August 2025
" Ok "
" Pick up from airport was quick and the staff at the check in and drop off were nice, welcoming and quick. The car was just OK, it was an old car with 100k km without android or iPhone connection. Driving was fine, but was not expecting an old car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by ELENI - 05 August 2025
" Όλα καλά τελικά. "
" Όλα καλά "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PO - 01 August 2025
" Communication by Drive at Thessaloniki needs to be improved. Would help to give specific instructions where to meet the shuttle at the airport. Customer service is brusque. Car not best condition, high mileage, oil service warning kept flashing up (we emailed them and was told to ignore), many dents. "
" Our rental was from Thessaloniki airport. The only instructions we received were that we would be 'met at arrivals'. No one met us, waited around a while inside and outside, asked around and was advised to walk to the Drive office in the other terminal, asked around again and told there was a shuttle meeting point outside that all rental companies use. Walked back and after finding the local helpline number and calling we finally got picked up about a hour after arriving. Chaotic and disorganised! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by GEORGIOS - 29 July 2025
" As always very satisfied "
" Good customer service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GREGORIS - 26 July 2025
" This was the 3rd time with auto Europe. Iam completely satisfied with you. Next time I expect some discount . Many thanks "
" Good as expected. cars out of dated but reliable. Staff is good and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by VESNA - 25 July 2025
" straight forward booking experience "
" All went very well. Only niggle was booked full to full and at pick up was given same to same "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by AMIR - 15 July 2025
" Would love to see the staff more friendly and understanding "
" Pick up was easy but drop off was a bit long,staff wanted to charge me for a very small scratch on the wheel cover,making it a big issue,it was smaller than the circle they had as a measurement yet still wanted to charge me "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by THEODORE - 10 July 2025
" Everything was completely straightforward & stress free, which has not always been the case with other car rental agencies in Greece - quite the opposite in fact. Would thoroughly recommend SKG! "
" Excellent in every way! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ALISON - 03 July 2025
" I use Autoeurope regularly Good choices Typically Competitive prices "
" Great staff , they had the car ready by the office with air conditioning on Very impressed with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANASTASSIOS - 01 July 2025
" Overall, I was very happy with this car rental "
" I was very pleased with this car rental and the services of Goldcar. A member of Goldcar staff was at the airport to pick me up within minutes of my arrival. Both the check in and check out procces were very smooth / efficient and completed within minutes. Contrary to bad experiences with recent car rentals in Greece, Goldcar did not have any issues with me not accepting any additional insurance and/or the credit card produced for the payment of the deposit. The rental come with re-assurance of road assistance albeit at an extra cost (only) if it was to be required. Finally, I was offered an upgrade from EDMR to CGMR that I accepted; unfortunately, the SUV I issued proved to be a mixed pleasing as it was more comfortable/spacious to drive but more difficult to find large enough parking spaces to park it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JEAN-NOEL - 29 June 2025
" Disapointed this time, but still good value "
" What was described as a luxury SUV wasn't! It was an old car, which might have been a luxury SUV in its time. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
THESSALONIKI, GR - Reviewed by SCOTT - 25 June 2025
" Carwizz will not use them again "
" Staff very pushy trying to sell extra insurance breakdown cover not a good experience "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by AFRODITI - 22 June 2025
" N/a "
" The car they gave me I had to return it within two hours because the steering wheel was not straight. They gave me the same model but different and equally old. I didn't have a technical issue with that one but it was not properly clean and it was an old and very used car. I won't be going back to Abby car because of their old fleet "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
THESSALONIKI, GR - Reviewed by ROGER - 21 June 2025
" Amazing experience from Enterprise, only let down by the pick up location being moved and we had to get a taxi to it! Extra Euro 25! "
" Absolutely the best car rental in ages! Only comment was that the pick up location changed and we had to get a taxi to it and then we weren't told the pick up was in terminal 2 not terminal 1. I will be writing separately about this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by LEE RICHARD - 19 June 2025
" All good "
" All was great with good car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NICHOLAS - 14 June 2025
" very disappointed to be made to pay for something I didn't do "
" having taken photos of the various scrapes on the car I unfortunately didn't get on my knees and take a picture of the underside of the passenger cill which had a dent in, and when returning the car Carwiz showed me the damage, saying I had done it, when I hadn't and then charged me €289.94 Euro. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
THESSALONIKI, GR - Reviewed by ANTHONY - 12 June 2025
" Told Breakdown Cover and Excess Insurance was mandatory. Hence a £300 odd extra cost . On top of your £135 ,+ the 70euro age supplement. Which i realise . A New Car no.complaints but Expensive "
" Told Breakdown Cover and Excess Insurance was mandatory. Hence a £300 odd extra cost . On top of your £135 ,+ the 70euro age supplement. Which i realise . A New Car no.complaints but Expensive "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GREGORY - 12 June 2025
" Generally happy as shown by repeated business "
" Was expecting a FULL to FULL fuel tank position, but the car came with a half full tank making it hard to leave with a matching level of fuel (tendancy to overfill rather than underfill) "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DEREK - 09 June 2025
" As above - more expensive than advertised online. And some minor gripes about the car. "
" There was extra insurance to pay on site and we had to pay a larger deposit because we don't have a credit card. Also air bag light was flashing on car for whole trip. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by MICO - 07 June 2025
" will go back again, very smooth process "
" all superb from checking in to checking out paperwork done on e-mail, friendly staff will go there again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by COLIN - 21 May 2025
" Originally was suppose to fly in to Thessaloniki, but problems at Stansted airport meant that we missed our flight so had to fly in to Preveza. The original car we hired from Discover cars wanted to charge us an extra 400 euros plus taxes to change airports and have the car delivered to Preveza. So cut a long story short we hired another car from Thessaloniki from Union cars which was spot on. Even better service as we could drop the car off in parking 6 for our early flight home. "
" Absolutely great service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DIMITRIS - 14 February 2025
" Centauro, The car rental company that keeps on giving. Following an devious charge €360 from the Thessaloniki office, see previous post, the office made two credit card charges for the "door damage". One for €114 and one for €244. The first one was the fuel deposit which was used towards the "damage" and the second was for the remaining amount. This is has caused a problem with my accounts and with my insurance, as both need to see a single charge from € to £. Neither the local office nor the head office in Spain were willing to debit my card with and make a single charge. Adding to that the head office ensured me that there is not an issue with the double charge, dismissing legal accounting requirements that exist in both UK and Greece. Advice, if you rent from Centauro, and you have an "accident", and you have your own insurance, do not accept to use the fuel charge towards the deduction due to damage. The charge MUST be from the deposit or a completely new charge. And don't forget to take a private on a Centauro insurance!! "
" Gentauro in Thessaloniki. Avoid Review of Centauro Rent a Car Reviewed yesterday I had used Centauro Thessaloniki Car rental numerus time in the past and I could only describe their service, up to this point, very good. Up on my arrival to collect the vehicle on the 1st of January 2024 customer service tried to force sale to me a Centauro CDW insurance which would cost 2 times the cost of the rental. The customer service representative used arguments that were not applicable to the vehicle. For example, accidental damage to the alloy wheel which the vehicle did not have. Up on my return to drop of the vehicle, 2/2/2024 @ 16:30 the same customer service representative was very eager to find scratches and faults to the vehicle. He has raised damage "incident", a number of door chips found on the driver's door edge. Considering the length of the rental, 24hr, and the place where the vehicle was parked during the duration of the rental, private covered car park 50 km form the city (I have access to another vehicle and the car rental is only used for traveling to and from the airport to the place of my stay), it would be impossible to have the door damaged. The customer representative also refused to provide a detailed description of the fault in the incident report, his details and he was eager to charge me €360 for the damage. I have been renting vehicles in many countries both for pleasure and business and from many different car rental companies but I never experience such behavior that can only be described as vindictive and totally unprofessional. As a result of this extremely poor service, I will withdraw all existing rental bookings with Centauro, and I will also make sure that all future business and personal rentals will not be made with Cantauro. My advice, either get a total CDW from Centauro for the extraordinary amount of €50 euro per day or find another car rental company. There are many in the area that will be happy to have your business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by PETROS - 06 December 2024
" I rent cars from them at least twice a year. Never had any problems with car wiz. "
" I rented cars from them berore. Everrything was fine. Their cars are in good order and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by THEOFILOS - 17 November 2024
" Efficient and professional "
" Although i have been hiring car from Centauro for years, this is the worst experience I ever had. I usually collect my car after 22:30 because of my flight to Thessaloniki. The collection was the usual stuff. They gave me the contract and after a quick look aroung the car, I did not see any damaged panels to further report. The bad lighting did not help... Upon my return, I positioned the car as close to the main building as possible and under their external lights. Upon inspection, the staff told that there two scratches and asked me for photos when I collected the vehicle. I pointed out to them, that their contract notes to report to them any damage, but the two tiny scratches they were pointing out they do not classify as damage neither could be seen under the poor lighting conditions at 22:30 at night, for me to report. Nevertheless, they failed to provide themselves any kind of photographic evidence that the scratches were not there when I collected the car. It is obvious because I did not have a full insurance with them, and the car was going back to FIAT in a few weeks time,it was easy for them to blaim me for those pre-existing scratches! They charged me €900 for that! In addition, their main offices have not provided me with any documentation of the cost/charges! The worst service I have ever received! I used to be think very highly of Centauro and I took pride in returning their vehicles in the same condition I collected them, but this experience made me feel extremely dissappointed, robbed and unfairly treated, as those tiny scratches had nothing to do with me! Very sad situation indeed! I now know that their operating standards changed and that they are trying to pray on unsuspected loyal customers, hence I will be very weary in the future. Of course I am disputing those charges with my CC company and I hope that all will end well and I will have the money they stole from me back... "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by SAMOUIL - 30 October 2024
" Good value, straightforward booking and lots of choice. "
" Took too long to collect the car. Perhaps they were understaffed due to it being a Sunday evening. However, car and value for money were great. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAVID - 25 October 2024
" I don't know if Avis or Auto Europe are responsible for overcharge. "
" Avis have taken €160 from my credit card for local vat and vehicle license fee, both of which were included in the prepayment. I am now attempting to get it back. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by ROBERT - 15 October 2024
" This is the second time this year I have used Auto Europe for an overseas car hire and I see no reason why I wouldn't use Auto Europe again when I have a similar need in future. "
" To be fair, EXER were very cheap for the basic price (excl insurances), so we shouldn't be surpised that the rental vehicle was well past it's prime and showing the signs of a hard life. But the car kept going and the remote locking even worked sometimes too. I think the next time I would look harder at paying more for one of the bigger name companies. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by GARETH - 11 October 2024
" The booking process was clear and the quote provided very competitive! Booking confirmation and details seemed very clear but we looked for an auto europe representative upon arrival (not appreciating that we should have been searching for the EXER representative - perhaps this could somehow be made clearer on the voucher - we do acknowledge that EXER is named on the voucher! "
" EXER picked us up from the airport and dealt with the booking very quickly and efficiently! We were advised to take photos of the vehicle before setting off which we did. There was some confusion as to where the vehicle should be returned as the voucher and EXER's own reminder stated the vehicle should be returned to the airport which we did but upon calling EXER were advised that the car should be returned to their office and that they would subsequently carry us to the airport which they did! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by FRANCIS - 06 October 2024
" Unfortunately, Abbeycar when they realised we were intending to drive the car to an island, refused to hire us the car (or any car) that was arranged for us by Autoeurope due to lack of insurance for the ferry even when we offered to pay the additional premium. They said they could not offer that facility. Fortunately, Auto-Europe was able to source another vehicle from another hire company albeit at almost three times the price. I think the problem with the booking may lie originally with AutoEurope rather than Abbycars but as AE resolved the situation promptly I anticipate continuing to use them "
" Unable to comment on above questions because Abbeycar when they realised we were intending to drive the car to a Greek island, refused to hire us the car (or any car) that was arranged for us by Autoeurope due to lack of insurance for the ferry even when we offered to pay the additional premium. They said they could not offer that facility. However, the staff were helpful in explaining the problem and in getting us to an alternative car hire company arranged by Auto europe at short notice. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by ALAN - 03 October 2024
" They seemed fine. "
" Courteous and professional. We will use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PAUL - 03 October 2024
" Good "
" Was charged €40 because plane was late. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by TIMOTHY - 03 October 2024
" Al good "
" Great pickup, lovely customer service, hassle free, good value, nice car. 11 out of 10 for this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JEFFREY - 03 October 2024
" See above "
" Everything from shuttle us pickup to drop off back at the airport was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MARK - 01 October 2024
" Great price good communication great choice of vehicles good job highly recommended "
" Great experience picked from airport 5 mins to AbbyCar checked in for car hire all done in in less than 40 mins then on the road "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by GARY - 01 October 2024
" We have used autoeurope before and we will continue to do so but maybe will choose a larger firm as it is too stressfull having to go through the insurance scam all the time! "
" It was all fine until they tried the hard sell for the insurance. We said that we had already taken out the peace of mind insurance with yourselves and we were told that it did not cover anything that they offered - ie tyres, underside etc. It was basically a scare tactic in order to try and make us buy their additional insurance - I guess they get commission. This was not nice and we were convinced that they would be finding fault with the car when we handed it back but it was OK but we did not like this tactic they used and if we did not know better, it would have been easy to buy their insurance as well "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by KEVIN - 29 September 2024
" Would recommend using this company, this is the first season at Thessaloniki Airport and if they maintain the level of service I experienced I can see them being very busy. "
" This is the first time I have used EXER. Everything went with ease, from having to contact them as flight was delayed slightly, to pick up at airport, ease at collection office and returning car. There were a few dents and marks on the car on pickup but all was documented and I covered myself by taking photographs to ensure no issues on return, but there were none. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by DAVID - 27 September 2024
" Applied for refund to Auto Europe by email second day of holiday. Not heard anything. Tried number several times and all you get is "The office is closed". Not happy at all "
" Delayed flight. Got to Thessaloniki at 2215. Driver from Exer turned up at 2245 saying unless we agreed to pay €40 he wouldn't transfer us. When we got to office he stated that the only car they had for me was a BMW automatic. I'd never driven an automatic before but fortunately a couple who had been on the same flight said they would swap as they had an automatic car at home. They had paid far less than me and had hired a 5 speed manual fiat that had frontal damage. I asked for some money back and it was a case of like it or lump it with him saying they were nothing to do with Auto Europe. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
THESSALONIKI, GR - Reviewed by ANTHONY - 26 September 2024
" 5* Perfect Service "
" 100% Superb Service . Used this Office 10 years ago . The same Lady Manager . I remember her and her me. New Modern Office . Easy Return and pick up . 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JOHN - 25 September 2024
" I wouldn't want to risk service like that again, I'd rather go with a bigger brand. "
" Collection and drop off staff member was late for the pick-up from the airport, sped dangerously on the way, was surly, tried to charge us for extras, took ages to do the process (despite us travelling with two infants) and didn't demonstrate or assist fitting the child seats. Terrible customer service. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by THOMAS - 24 September 2024
" Missed collection of vehicle due to a medical emergency on our flight, resulting in a 130 euro taxi. Centuro said we can come and collect the vehicle we had paid for by 9am the next morning or we lose it. Hold on we had paid for it for the week, the audacity! Frequantly hire cars, never had such shocking attitude before. Win for them I spose, rent the car out again. "
" Cowboy outfit as confirmed by many Greeks we spoke to about our situation. I can't believe this company is on your panel of providers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by MICHAEL - 23 September 2024
" Great car, pity we were back to the bad old days of being told that the insurance, on the contract as fully included, was not fully included after all and we'd have to pay more. "
" The car was great, no issues. However a major reason for booking was that you advertised this (and it's on our voucher) was that it included "Full Damage & Theft Protection includes refundable excess and even covers damage to Glass, Wheels, Roof and Underbody." When we got to the counter the female member of staff was absolutely insistent that it did not include glass or wheels. She stated that it was because you were just an agent and they had different conditions to you. She wanted more money, which we noted was handwritten on a small slip of paper, not an official document. I declined this as I have an annual insurance anyway. Who was right? We genuinely felt that this might be a private scam, and in any event, you made a contract with us under UK law "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PAUL - 21 September 2024
" Very easy "
" Great service and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ASHLEY - 19 September 2024
" Nice car, good value, helpful staff. "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DMITRY - 14 September 2024
" Above "
" Was charged 41 euro on top of the prepaid price, have filed a request to investigate and reimburse. Waiting foe Autoeurope to respond. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GALIN - 23 August 2024
" The location of Thrifty at the airport could have been better demarcated. I spent 30 minutes looking for them before finally finding them in the other terminal. "
" I was given the vehicle with half a tank of fuel. It was supposed to be full-to-full. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
THESSALONIKI, GR - Reviewed by MARCELIANO - 15 August 2024
" Easy to use, all the information provided was very clear! "
" Excellent! the staff at the Thessaloniki Airport location was incredibly welcoming and helpful. The car was in mint condition, the check-in was quick and simple. The check-out even quicker and simples. Would definitely use it again and recommend it to friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAMON - 11 August 2024
" Would recommend "
" The transfer was quick. Car was great. Wound use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NICHOLAS - 08 August 2024
" Left me and my family in limbo woth no options for our young children and robbed us of our hard earned money your company spoilt my holiday memory. "
" I will be making a complaint in writing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by JEFFREY - 07 August 2024
" I was extremely disappointed to have paid an additional amount only to be told by Centauro that I really needed to purchase additional insurance in case I was involved in an accident and dint want to lose 1400euros. I purchased this for peace of mind. I would appreciate a refund from Auto Europe of some or all of the £60 I paid which I believe to have been unnecessary given the further payment. Unless I receive the refund or some or all of the £60 I am unlikely to use Auto Europe again or to recommend the company to friends "
" Good all round experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by TOM - 05 August 2024
" We ordered a 7 seater and when we arrived they only had 5 seater. "
" We ordered a 7 seater and when we arrived they only had 5 seater. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by JOHN - 26 July 2024
" Great service "
" Very good service highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GEORGIOS - 18 July 2024
" Competitive rates, great customer service "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ELEFTHERIOS - 06 July 2024
" Ot a good experience "
" Tried to chsrge us for a missing radio antenna which was missing when we pick up "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by BRIAN - 30 June 2024
" You did nothing about the apparent 100% overcharging for the extra driver. The money doesn't matter it's the principle. "
" The car was fine, as was pick up. The staff were helpful when I added a driver and left the car at Abbeycar for the other driver to collect, and gave me a lift to the bus stop. But, the other driver was charged 10 euros per day rather than 5 euros as specified in the contract. I contacted Auto Europe but you failed to do anything to resolve the issue. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by JONATHAN - 17 June 2024
" Not the best "
" Car had no aux power for sat nav as broken and a broken lamp. On pick up was said full drove 3 miles and a whole block of petrol dissapearedcso felt like was scammed "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by GERALD PETER - 13 June 2024
" It was great from start to finish all staff were polite courteous & efficient! "
" Great experience good car Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by KIM - 19 May 2024
" Used green motion before and always been good but this time having to wait for 2 hours for a pick up is not really good enough. "
" It took them 2 hours and 2 phone call to get them to pick us up from the airport(a less than 10 minute drive away). Apart from that all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAVID - 15 May 2024
" A good company to deal with "
" Staff very friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by TRIFON - 24 April 2024
" I am not happy from Auto Europe "
" Centaurs was very kind. But NOT Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by GARY - 16 April 2024
" only one thing - I had to mark the many big dents on the car when I went to pick up as the sheet did not have anything on there. thankfully the guy at pick up did it all for me. he was excellent. "
" all good. no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DIMITRIOS - 08 March 2024
" very polite and helpful , efficient .Margarita, Areti and the two other ladies were brilliant team . Top service "
" very polite and helpful , efficient .Margarita, Areti and the two other ladies were brilliant team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAVID - 27 February 2024
" Perfect "
" They were absolutely brilliant, the staff. Yannis the manager and both the other members of so staff. All so polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ALISTER - 09 February 2024
" Even though I had purchased the comprehensive insurance via Auto Europe including excess waiver, it was not made clear (except in the fine print) that I would still need to have a hold put on my credit card from Centauro and they did not accept AMEX which prevented me from being able to hire the car at all. Poor communication, will never book with Auto Europe or Centauro again "
" Could not rent the car as they did not accept AMEX "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by ROI - 29 October 2023
" I like the easy booking system of AutoEurope and the ease of mind I get when through them. "
" The staff were welcoming and helpful and their service was swift - I didn't have to wait at any point Odeon being picked up at the airport to returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by RICHARD - 29 October 2023
" My only criticism, having to ring 45 minutes after agreed meeting time to chase collection from airport to to hire office, and rented car having a completely empty screenwash bottle from pickup. Car otherwise was faultless and the staff friendly "
" My only criticism, having to ring 45 minutes after agreed meeting time to chase collection from airport to to hire office, and rented car having a completely empty screenwash bottle from pickup. Car otherwise was faultless and the staff friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by KRZYSZTOF - 29 October 2023
" No issues "
" Everything was pretty good except the scare tactics about breakdown recovery that pushed me into paying for breakdown cover. The way the counter staff laid it out, I would have had a stressful week if I didn't take it out. Given I had never used Abby Cars and never been to northern Greece, I didn't know what to expect, and the reliability of the car, and so purchased the extra, which was more than my entire rental. I suspect this is how they are able to offer such competitive prices in the first place. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by WILSON - 24 October 2023
" All good. "
" Friendly and efficient pickup and dropoff, and very good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ATHANASIOS - 22 October 2023
" Pleasant experience overall,no issues at all "
" Friendly staff and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MARK - 19 October 2023
" Overall great value, just need to tidy up the pick up arrangements. "
" The only criticism is that the voucher says "met in arrivals" and after walking up and down the airport for quite a time we eventually found the driver sitting in his minibus outside. The instructions could be much clearer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ADRIAN - 14 October 2023
" See above comments about Abbycar "
" Even before I collected the car I had some concerns about the attention this company pays to details. It seems they have failed to update their terms and conditions now that the UK is no longer in the EU. The terms say they require an Informational Driving Permit for licences issued outside the EU. However, in reality, they don't. This meant that we went to the trouble of getting passport photos and documents to obtain an IDP which was never required. This situation was especially frustrating because before traveling I emailed autoeurope to double check if an IDP was actually required. In reply Pedro Ferreira said it was a requirement and that if we didn't have one we should cancel our booking or change the driver. I just wonder how many customers from the UK just cancel because of this simple oversight by Abbycar. All they need to do is update their terms to reflect current legislation - UK drivers do not need an IDP to drive in Greece or anywhere else in the EU. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by SEBASTIAN - 10 October 2023
" I have not been informed about late pick up fee until I booked and paid. I think Abbycar breached the rental contract as it is their responsibility to ensure a car they are renting have current service stamp as they call it in Greece. I believe I deserve some sort of compensation for having to drive a car without legally required MOT. "
" I was given a car without MOT and got stopped by Police. Luckily the Police was very cooperative and sorted out the sitiuation with Abbycar. I was also charged late pick up fee as I booked my car at 22:00 and late charge starts at 22:01!!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DEREK - 10 October 2023
" As above hot charged 40 Euros for out of hours pick up. Auto Europe website and voucher made no mention of this. Completed an after rental enquiry form on my return checking progress today and your site has no record of it, very frustrating. "
" Got charged 40 Euros for an out of hours pick after a flight delay. No mention of this on the Auto Europe voucher which states open all day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GARETH - 05 October 2023
" As above. "
" I waited for 30 minutes for the airport pickup and 90 minutes in the office to be served. Once served, I received the car keys only for the staff member to say that I wasn't allowed to take the car due to the size of my bike bag (large soft suitcase). I explained that it would fit in the backseat or in the boot with the backseat down. However, she refused and gave me the option of an upgrade for 175 euros. In an impossible position and in need of a car, I paid the extra. I later submitted a complaint through Auto Europe and hope to receive a refund for the difference. The upgrades car hadn't been cleaned and the media in the car didn't exist / work . The experience of returning the car was good. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
THESSALONIKI, GR - Reviewed by JOHN73 - 04 October 2023
" Always very professional and friendly service, have booked this company for the last 8 years. "
" Very professional set up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MICHAEL - 24 September 2023
" Was ok "
" Was expecting airport collection but was taken to nearby depot "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by GEAROID - 20 September 2023
" Great service. Prompt pick up and return to airport. Car was in good condition and paperwork was finished quickly. Will use again "
" Great service. Prompt pick up and return to airport. Car was in good condition and paperwork was finished quickly. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ROBERT - 19 September 2023
" See above. "
" No frills but efficient. Plane was 90 minutes late, I phoned from rendezvous point and representative came promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by ROBIN - 18 September 2023
" Excellent service, excellent product, we were very satisfied and would not hesitate to recommend Abby Cars to others. "
" Very smooth process from the airport to getting us on the road. Helpful and friendly staff. The trusty Fiat Panda got us through yet another holiday in fine fashion and without complaint. Simple final transaction upon return of the car before we were taken back to the airport in good time for our flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by BRIAN - 17 September 2023
" See above "
" We paid you £173.56 for the car hire on the 27th August and received your email confirmation which states full rental plus damage protection. When we arrived in Thessaloniki we were told we had to pay an extra amount. We were not expecting this. Your paperwork does not state anything about further payments. The extra amount was for £88.56 which they justified by saying we had only paid a deposit. Can you please explain this? "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by ABDULKADIR - 08 September 2023
" Very bad experience with Abbycar and autoeurope "
" Very bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by TREVOR - 25 August 2023
" Easy to book, useful information and a good price. "
" Very friendly, efficient and helpful staff. Car was new and had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by IOANNA - 24 August 2023
" Really quick and reliable company "
" The staff is very friendly and helpful. They gave me an extension as I requested it immediately and they made it really easy for me. Excellent service!! Highly recommended!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SERGEY - 24 August 2023
" Overall positive experience. "
" Brilliant customer service, but the mechanical condition of the car could be better (noisy engine and steering). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by EDMOND - 19 August 2023
" Recommended "
" Everything goes well. They update my choice to a new car. Definitely will choose them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JUSTIN - 31 July 2023
" See above "
" Friendly staff and no issues with collection or drop off which, although off-site, was close enough to the airport not to be problematic. Cars weren't 'new' but the cost was lower and all worked out well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by CONSTANTIN OCTAVIAN - 23 July 2023
" If the terms and conditions are read beforehand, very smooth process "
" Straightforward, had all the paper ready, had 600 Euros on credit card. The deposit was returned in less than 24 hrs . I returned the car in the same condition as I picked it up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by NEIL - 09 July 2023
" I appreciate that Abbycar stayed open to pick us up from the airport after our flight was massively delayed and we were able to pick our car up even though the office would normally close at 10pm. "
" It was all good. My only negative comment was an amber warning light I noticed when I had just picked up the car and driving the hour plus to our resort at gone midnight. It was too late to go back and I looked it up later and it was a generic warning light which I believe was realted to one of the DLR lights not working so nothing important. I just think it would of been nice for Abbycar to have fixed this fault before I picked the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by DIMITRIOS - 08 July 2023
" Easy booking "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by EVA - 03 July 2023
" Top quality "
" Great service and very accommodating staff. Good value for money too with no crazy insurance excess charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by THOMAS - 02 July 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ROBERT - 01 July 2023
" Everything was very good. Would definitely use again. "
" Excellent price and prompt collection and drop off at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by VASILEIOS - 01 July 2023
" AutoEurope provides a great experience. "
" Terrible experience, had to wait 45 minutes for airport pick up same for drop off. Careless staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by DAVID - 29 June 2023
" Very good clean car and customer service. "
" Superb! Bravo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by TESS - 12 June 2023
" Well it was easy to book and the car company were great "
" It was great. Lovely staff and great car. Only issue was finding them at the airport as it wasn't clear a van would pick us up. But once we found them it was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PHILIP - 06 June 2023
" I have used Autoeurope for years and the service is always excellent. As it was this time. They provided the cheapest options however, the reality was different on arrival at the airport. My experience with Avis was awful but I do not hold Autoeurope responsible for this. Unfortunately I will have to think twice about using Autoeurope in future due to this experience. "
" I went with Avis as I had a bad experience with a previous car hire. I paid twice as much than going with a lesser-known firm thinking that they would be more professional and provide me with peace of mind. This was our first trip since my 4yr old son was diagnosed with Type 1 Diabetes two years ago and I needed this trip to be a positive experience. After a delayed flight we arrived late at Thessaloniki Airport. My son's condition means that we must monitor his blood glucose levels constantly and medically treat him whenever required as his condition means if he is not treated immediately, it can be fatal. Our delayed flight landed approx. 23:45 because of the delay. We had been travelling since 10am. My son required medical treatment on landing. We also had to wait until the last people had picked up their luggage as our child seat had been misplaced. I wasn't concerned about the car hire as I had chosen Avis above others because they were open past midnight and they had asked for the flight number on booking. When we got to the desk for Avis - not in the Terminal building I had been led to believe and the signage was terrible - It was midnight. The gentleman behind the desk immediately tried to upsell me to a larger car which wasn't very pleasant. We were tired, concerned for our son and had a 4hr drive ahead of us. The Avis Counter Staff continued to run through the contract seemingly annoyed it was booked through Autoeurope. Nothing was very clear, and he seemed irked that I wasn't taking their insurance products which I'd booked through Autoeurope. By the time we got to payment he then informed me there would be an extra charge due to the time of collection being past midnight!! It was six minutes past midnight, and we had already wasted so much time trying to be upsold! I was perplexed as to why there would be an extra charge. They knew there had been a delay. I tried to explain having to wait for our luggage and how we had to treat our son but none of this seemed to matter. Avis seemed only interested in getting more money out of me that what I had already paid Autoeurope. We ended up in quite a row which upset my son and I ended up having to pay the extra as otherwise we were all stuck in Thessaloniki airport 4 hours from where we needed to be. He ranted that the desk should have been closed (contradicting what was on the Autoeurope website when I booked) slamming down a sign on the desk. He continued to rant about me having to complain to Autoeurope if I had any issues. I needed to remove my family from the situation as everyone was getting upset. I was with a party of 4 other families. All of whom had booked through other companies. None of them were charged extra for arriving after midnight. None of them were pushed into upsell - in fact all of them were given cars from the higher bracket!! I couldn't believe the treatment I received from Avis. I agreed to the payment and asked for the car to be readied quickly asking the Avis member of staff to stop arguing with me. We took the car and got on our way. The car was fine until the day we were returning. Out of all the four cars we hired mine was the one that experienced a puncture. The tyre had split and there was no spare in the car. The puncture repair kit was completely unsuitable. I ended up having to use the emergency line to organise rescue. Whilst this happened the communication was difficult and if our flight home had not also been delayed, we would have likely missed this flight. As it was, we got the car returned and the hand back all went ok. The final bill was higher than I what I booked through Autoeurope which I found annoying. Overall, I won't be using Avis ever again. It was such a disappointing experience when I was expecting the exact opposite. Everyone else had a wonderful experience, enjoying bigger and better cars whilst paying half of what I did. I had a very upset family all of whom still mention the angry Avis employee. When we returned to the airport my son did not want to go into the airport as he recognised it from the week earlier being a such an upsetting experience. I've been a loyal customer of Autoeurope for several years. Sadly, this experience will inevitably make me question using them again. Not through any fault of Autoeurope but because of the difficulty it caused using a third party and having Avis use that to wiggle out of any responsibility "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
THESSALONIKI, GR - Reviewed by ALEXANDER - 06 June 2023
" Seemless! "
" Polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PETER - 23 May 2023
" Always an efficient and reliable service provided by Auto Europe! "
" A good all round experience, very helpful and efficient staff both at the office and for the transfers! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PANKAJ - 12 May 2023
" Pleased with the service from vendor and happy in the promptness. "
" Small car, good service from "YOUR CAR HIRE" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by VINCENT - 03 May 2023
" The people were great and the car was very good but not quite perfect. "
" The people were great and the car was very good but not quite perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by ASSAF YITZHAK - 07 April 2023
" nice website "
" I oredred a car with 4 doors - FIAT PANDA or similar, but when I arrived to Centauro they gave me a small car of only 3 dors, and don't even told me about it. When I asked them about it, they told me that this is what they have, and don't even thought to compensate me. I told them that I paid for a bigger car, and they said this is a mistake, and I have to wait till thay will have FIAT PANDA like I ordered. I waited in the office a long time untill they get the correct car, and they didn't even apologize for that. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by ANTONY - 15 March 2023
" You need to check location - being accurate wrt on/off airport is a must (they are still showing as being on). Also appears that AE's clients are being given the tatty cars as the rest on the forecourt looked fine. "
" Started badly as the collection is not on site as it said when I booked. Wasted 45 mins finding pick up point and waiting for collection. Then we found the carwas in a pretty poor state. Many dents that hadn't been repaired on the front, rear, passenger side and roof, scratches on all the wheels and the engine warning light was on when collected (told we shouldn't worry). It worked - but that's about it. Also objected to being charged and insurance deposit when we had paid for insurance, and a deposit on the fuel. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by STEVE - 23 February 2023
" I am still waiting for my refund as we never got the hire car "
" The flight was delayed so by the time we arrived they were shut and our car hire was cancelled by them. We ended up having to get a taxi that was £180 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by NIKOLAOS - 21 February 2023
" Easy booking experience and great value. "
" Very friendly staff and good price. Car wasn't in perfect cosmetic condition but I didn't mind at all. Only thing they can improve on is the way they hold your deposit. Instead of holding on the credit card they charge it and then they charge it back. This means that if your credit card is on a different currency to theirs, the money you will get back might be different. In my case, as the £/€ increased, it meant I received almost £50 less back. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by SAMOUIL - 16 December 2022
" Carwiz are a very professional company. Highly recommended. "
" Quick turnaround good cars and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NIKOLAS - 30 October 2022
" Everything was great apart from the hidden added costs when collecting the car. "
" Everything was great apart from the hidden added costs when collecting the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SAMOUIL - 27 October 2022
" Stress free experience. Pleasant staff, nice cars. "
" Reliable and good value. Good cars, very helpful staff will use again for sure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JOHN - 29 September 2022
" Excellent service, will be coming back next year. "
" very pleased with the service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by GRAEME - 26 September 2022
" Seemed to offer the best deal to meet our requirements and the admin was straight forward "
" Pick up was efficient as was the drop off, and all of the staff we encountered were friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAVID - 19 September 2022
" Great service, helpful and polite. An all round great experience "
" Very efficient and the car was well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by BERNARD - 10 September 2022
" Auto Europe provides a good service. "
" Very smooth service but there was insufficient information where to find the rental office at Thessaloniki airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by IRFAN - 09 September 2022
" Upgraded my car and. Because I wasn't comfortable change it. Brilliant service. "
" Very friendly and helpful service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MIRCEA - 08 September 2022
" overall great experience, quick and responsive. thanks :) "
" Happy with green motion, very efficient, professional, great condition car. Just one thing - we had communicated we need 2 toddler seats, they only knew about one, they found another one somewhere, but both were in a horrible condition. dirty, mouldy. which is amazing, considering a lot of people vacation with children in Greece I would think. Anyway, a new seat of that type wouldn't cost more than £30-£40, so I think it's a real shame. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MICHAEL - 04 September 2022
" Good pre arrival communication with efficient and friendly service on country. "
" Excellent service, quality car and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SOFIE - 02 September 2022
" I'm very unsatisfied with both Abbycar and AutoEurope and I want my money back. "
" I had already paid for the car upfront, but Abbycar did not let me rent it because I didn't have a credit card. This is ridiculous as I paid for the car with a debit car upfront, but they would not let me use my debit card to put down a deposit. The woman at the counter was super unhelpful and said there was nothing she could do, even though I offered to pay the deposit with my debit card or even with cash. I lost all the money I had already paid and I didn't get to rent a car. I tried to call AutoEurope when I was at the rental place, but could not get through. This left me stranded without a car and a long and difficult journey to my destination. I could not rent another car because the other car rental companies had no cars left or only a few cars that I could not afford. I'm incredibly unsatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by RAMANUJ - 31 August 2022
" Overall very good. "
" I thought the cost of a car seat was very high, especially when it was quite dirty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANDREI - 26 August 2022
" Great experience as usual "
" Great experience as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by STAVROS - 24 August 2022
" Terrible "
" Scam, trying to have more money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by SIMON - 17 August 2022
" Very satisfied "
" I deliberately chose to pay a higher price for a leading brand on this occasion and the experience fulfilled my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ELIAS - 17 August 2022
" thank you for helping me with my accident "
" thank you for helping me with my accident "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DIMITRIOS - 14 August 2022
" Satisfied "
" The car had 72000 km already but the engine and gears worked as new. The interior had spots from previous users. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by SAMOUIL - 31 July 2022
" Very satisfied. "
" Professional and reliable. New cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JOHN - 24 July 2022
" Will use the service again. "
" Very good and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by IAN DAVID - 12 July 2022
" Although I had a good price in Thessaloniki I tried to hire through Auto Europe today 12 July, they quoted Wizz cars in Zante at over 2000 euros for two days. Where did that come from ? "
" A good experience and price, quite liked the Suzuki. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DUMITRU - 02 July 2022
" All was good "
" Was all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NADINE ISABELLE JACQUELINE - 12 June 2022
" No issues from start to end. "
" Very pleasant staff at pick up and drop off. Well done to them. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by MARK - 10 May 2022
" Very good! Upon returning the car they were very busy with people picking theirs up but when I mentioned we were dropping off and obviously catching a plane they were brilliant and got to us quickly ! Top marks and would definitely book again! "
" Stress free, met at the airport and transferred to their address where the car was waiting, all clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by STEVEN - 16 April 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DMITRY - 08 April 2022
" will be asking for a refund, not satisfied "
" no desk at the airport - this is a shuttle service. Autoeurope website incorrectly states "at the airport", please update the info. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by MIHALIS - 30 March 2022
" 1) I have contacted the customer care and I have ask that I will collect my booked car at 21:30 and they refused. And then they asked me to pay for another booking, which I have agreed, The person in your local office has informed me that they close at 22'00 and because I have arrived at the office 21:30 she refused to give me the car because by 22:00 she do not have time. If that the way they work they should inform the costumers they closed what tim they fill like. Your service is terrible never again I will use your service and I do my best to persuade any ones I know to stay well away from your company "
" 1) I have contacted the customer care and I have ask that I will collect my booked car at 21:30 and they refused. And then they asked me to pay for another booking, which I have agreed, The person in your local office has informed me that they close at 22'00 and because I have arrived at the office 21:30 she refused to give me the car because by 22:00 she do not have time. If that the way they work they should inform the costumers they closed what tim they fill like. Your service is terrible never again I will use your service and I do my best to persuade any ones I know to stay well away from your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by IAN - 28 February 2022
" Good over all. "
" Waited 45 mins for pick up at airport as office was understaffed (1 person). We had to phone twice before shuttle arrived. Rival companies had three shuttles come and go in the same time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by THOMAS - 18 February 2022
" As above "
" Couldn't go on the trip due to covid - emailed 24hrs beforehand but haven't heard anything back - not sure if I get a credit for future use??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ILIAS - 12 February 2022
" Excellent car rental company "
" Nice car, polite efficient agencies, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by KONSTANTINOS - 10 January 2022
" Everything went ok, quick pick up from SKG and very fast drop-off. One of the best companies out there. "
" All very smooth. The car had a few scratches so I took a few pictures just in case. The only drawback was that the manual was not in the glove box. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by ILIAS - 06 December 2021
" Hi, you need to change the meeting point/pickup instructions. Currently, it says meeting point is the arrival hall in the SKG airport. But this is NOT true. The meeting point is apprently outside the building and in front of Car Park 5. I had to wait 30-minutes in the arrival hall until the communcation with the car rental office was established. Mind it, it was 00.15am when I was waiting for the car rental representative to arrive in the arrival hall. The airport was absolutely empty, and noone else was in the building at that time. The car rental company said that it told you this before, but it hasnt changed. Can you please liaise with the rental company and make the necessary changed in the meeting point instructions you provide to your customers. Kind regards, ilias G Basioudis. "
" Nice and friendly staff. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ILIAS - 13 November 2021
" Good car panctuality, efficient, clear terms auto Europe is a safe choice "
" Good car panctuality, efficient, clear terms "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by KEVIN - 12 November 2021
" A very easy experience of hiring a car, I will use you again "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PHILIP - 10 November 2021
" Well organised & punctual close to the airport,very thorough in checking the car "
" Service was very good,only issue was them wanting a surety of 1100 euros on my credit card,I couldn't remember my pin so I had to pay another 80 euros to add an additional driver. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by SAMOUIL - 25 October 2021
" The deals are generally good and so is the customer service, however you need to be very careful to review the T&Cs as these vary greatly with the rental company. It would be better to have the peace of mind to book with a guarantee of good service and consistency. I have had good and bad rentals in the past. "
" I was over 2 hours late to collect the car so my reservation was cancelled. I don't understand why even though the car is prepaid for 24 hours they have to cancel the reservation and refuse to offer me a new one., even if I paid for it They claimed they had no cars even though there were over 50 in the parking lot. They also claimed that someone else had taken my reservation even though it was quiet season and I was 10mins over the 2 hours limit. This was implausible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by YIANNIS - 23 October 2021
" Very disappointed with Autoeurope. Very unhelpful when I missed my flight and asked them to notify Budget that the pick up time will change. The AutoEurop staff tried to charge me extra although the car hire period did not alter. I have been hiring cars through Autoeurope on many occasions in the last 25 years, but I think this was the last occasion. "
" Very efficient and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by IAN - 23 October 2021
" Shabby car and poor service "
" Counter staff tried to sell me insurance products I didn't want Car was old and very tired "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by TAMARA - 12 October 2021
" excellent. The only thing I found difficult was that the Avis and Budget car lots are in the same place, which isn't immediately obvious when driving around the airport and ring road. "
" Personal attention, I requested and got a particular make of car, which was wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JOHN - 09 October 2021
" Always use this company every year. "
" Very helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by PRODROMOS - 05 October 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DIMITRIOS - 30 September 2021
" no comments all well "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SIMON - 22 September 2021
" Easy to book. car was good. "
" Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ROBERT - 18 September 2021
" You stated on the voucher that I needed an International driving licence and repeated this when I phoned to check. I obtained one at a total cost of £11-50. In fact the Greek government recognises UK licences and Green Motion did not ask to see the international one. "
" The deposit was charged and refunded rather than blocked on my card. This cost me £ 7 due to the exchange rate spread. Also, there was no one in the arrival hall but they did arrive fairly promptly after I phoned. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by MICHAEL - 14 September 2021
" Easy booking experience and a good clear list of available car hire companies. I'm not sure if this is true but it always seems that the car you get is slightly downgraded when booked via Auto Europe "
" Overall a good experience we did have to wait a while for the pick up mini bus but everything was smooth the was OK but not great. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by JONATHAN - 03 September 2021
" Great service "
" We turned up and the wrong office and they were very efficient in bringing the car to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SAMOUIL - 10 August 2021
" The booking, collection and dropoff were great and staff are attentive. However I am not happy with the quality of the car. "
" I hired a car for one month paying around 900 EUR. The car was over 5 years old and not in great shape. I asked for it to be exchanged but they refused to even give me a downgrade to a lower category. Not acceptable for a company like Europcar to be giving out old bangers. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
THESSALONIKI, GR - Reviewed by SERGIO - 06 August 2021
" The personnel was very rude and they were not wearing face masks neither inside nor outside of the office. "
" I've been charged a fortune because there was a little bit of sand in the car. As we spend our holidays by the sea like 99% of the people going to Thessaloniki, I think that having some sand in the car is like having some snow when you go on holidays to Norway in winter. They also kept part of or deposit for no reason. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANDREW - 15 July 2021
" Highly recommended and I received a free upgrade "
" Highly recommended and made my stay very enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ELEFTHERIOS - 03 July 2021
" Stay away from abbycars "
" Stay away "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by AIKATERINI - 01 June 2021
" They were on time waiting for me both on arrival and departure, the car was clean and in good condition. Very satisfied! I will book with them again as I have done already! "
" Very happy overall with DrIve! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ILIAS - 03 January 2021
" Excellent and reliable as ever "
" Efficient, polite reception. Friendly, and very helpful staff. All fast and efficient on return. Excellent clean car with around 90.000 miles. Very good function. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by SAMOUIL - 05 November 2020
" I was very disappointed to be told that I could no longer cancel my rental as we had entered the 48h period. A full lockdown was announced for northern Greece that morning and I would not be allowed to travel as movement outside the metropolitan area was no longer allowed. Regardless I was told by staff at Auto europe that a cancellation was not longer possible. "
" I did not get to pickup the vehicle as the region went into lockdown and my trip was cancelled. However I was not allowed to cancel within 45 hours of my rental as I was told the 48 hour period had passed. When I called the desk at Europcar I was told there was nothing that could be done as the rental had gone through a broker (Auto Europe). I was also told they did not hold a reservation in my name. I don't know who has the ability to cancel these reservations and whether the booking was actually paid for by AutoEurope. What I do know is that due to the exceptional circumstances of full lockdown this charge should have been waived. I had no choice whether or not to travel. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by MATTHEW - 25 October 2020
" G "
" Excellent service at Thessaloniki Airport. Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JULIAN - 22 October 2020
" Excellent service, would definitely recommend "
" Excellent service, would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by KEVIN - 13 October 2020
" Would use again "
" Very easy pickup and drop off at Thessaloniki "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ALLEN - 12 October 2020
" We didn't have any dealings directly with auto europe "
" We waited at the airport for over an hour for the shuttle bus to collect us. We rang the office 3 times and was told the bus had been there. As we were stood directly next to the barrier to P5 I can assure you they hadn't been there at all. Another lady had been waiting longer than us. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by NIGEL - 08 October 2020
" See above. Mis sold on airport service when in fact it was off airport. You need to be clear what you are selling. "
" The site said it was on airport but there was no desk. By the time we had wondered around looking the minibus had disappeared. So we had to call and wait for it to return. We paid for on airport, off airport was much cheaper elsewhere. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by JOHN - 08 October 2020
" Great company the best I have used in Greece. "
" I was very impressed with the help ful attitude of the staff and very good car supplied,will definitely recommend to my friends and family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by PAUL - 30 September 2020
" Excellent service provided by all the staff. "
" Excellent service provided by all the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ALASTAIR - 28 September 2020
" Overall very good experience and good value. Only other issue was that I hadn't noticed that breakdown assistance was not included so I had pay an extra EUR25 for it. "
" Only minor issue that fuel policy supposed to be full-full but was actually 3/4 - 3/4, which is slightly less convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SAMOUIL - 26 September 2020
" Will use again. "
" Great service. Very efficient and very accomodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PETER - 26 September 2020
" Have used Auto Europe on a number of occasions over the years and would always be firsts stop when looking. "
" Overall all went well, all went very quick and efficient at start and end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GRAZYNA - 26 September 2020
" The car we got was fine, only 1700 miles on the clock. "
" We paid extra to get a Citroen C3. We got a Peugeot 208 and have been told it's the same sort of a car... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JEREMY - 25 September 2020
" Booking via Auto Europe was straightforward. "
" When we collected the car, we had to wait about 15 minutes before it was available. I had the impression that they couldn't locate the car and were desperately trying to find another. When one finally arrived it had numerous scratches and scrapes - it wasn't in great condition. It had 87,000 kilometres on the clock, which is a lot more than I would expect on a hire car from a front line company. The washer bottle didn't work - I thought it had no water so refilled it and it still didn't work. When I opened the bonnet I could not prop it open as there was no bonnet support. It was difficult holding the bonnet and refilling the washer bottle at the same time. Also, the inside of the windscreen was not very clean which made visibility difficult when the sun was shining. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
THESSALONIKI, GR - Reviewed by MARIOS - 24 September 2020
" Thrifty were very efficient "
" Very quick service at the desk and on return. Good s and quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by RICHARD - 17 September 2020
" Prompt collection from and return to airport, car provided fine, covid aware and friendly staff. Happy to recommend "
" Good price for car hire and had used same company previous year "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by ANTONY - 17 September 2020
" Had no problems what so ever "
" They where spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MARIA - 16 September 2020
" Stop advertising cars that the bike company does not have in stock! I only booked this car as I thought I'd be getting a Toyota aygo, Instead I got an old Kia. I know it says 'or similar' but after asking Drive upon arrival I was told they don't even have this car in their fleet there. I would prefer to pay more and get the car I want rather have such an unpleasant surprise when it's late to do anything. Quite disappointed.. "
" Car was very old and not what I expected. Also I prefer the fuel to be full on delivery to avoid confusing. Staff was very helpful and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by SPYROS - 11 September 2020
" Happy to recommend BUDGSET "
" The first car offered had a number of problems including missing aerial and boot cover. It was immediately replaced with a different vehicle which proved perfectly adequate and safe. No complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by CHRISTOS - 06 September 2020
" Brilliant and reliable service "
" Friendly and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MARIA - 04 September 2020
" . "
" Arrived to drop off car and lady demanded €25 to hoover the sand from the car otherwise they wouldn't drop me off to the airport. No price list. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GALIN - 16 August 2020
" We started with £280 for two weeks car rental in Thessaloniki, Greece and finished with paying at the end £850 for the same service. Every day they found what to charge us for and there was no going back because we would have lost what we had paid until that moment. For that much we could have bought our own car and register it. "
" Managed to squeeze extra €330 out of our pocket as well as €80 was hanging over our head if we return the car with a grain of sand or any other durt. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by SCOTT - 05 August 2020
" great servce "
" first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANDREW - 31 March 2020
" EASY TO USE THE ONLINE SERVICE. ALL NICELY LAID OUT AND IN A CLEAR MANNER "
" SMOOTH PROCESS AT PICK UP AND DROP OFF. EFFICIENT OVERALL SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NIGEL - 07 February 2020
" Faultless "
" Always had good service at Thessaloniki depot ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JENNIFER - 04 February 2020
" Booking service is fine. "
" I didn't want to take the "super relax" extra insurance policy as I wasn't planning on using the car much - only to drive to and from the airport. I felt forced into it with pushy sales tactics! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ILIAS - 27 January 2020
" efficient and flexible booking. Highly recommended "
" Polite and efficient personnel. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by KONSTANTINOS - 15 January 2020
" Very happy with everything!!! "
" Very helpful!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by EPAMINONDAS - 11 January 2020
" Providing great service "
" This company lures you with low rates but it is certainly a trap. This was my second time of booking with Goldcar and I will never make the mistake of choosing them again. In my first booking they never showed up to collect me at the airport which left me without a car for half a day and loaded with extra costs . They never apologised. When I returned the car they claimed that fuel reservoir was not properly full although I had just filled it. In my second hire they insisted on buying insurance and when I declined they charged me €300 for a small unintentional scratch. Avoid them at any cost !!!! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by GEORGIOS - 08 January 2020
" No comments "
" I ve been given faulty car twice on the same day and the handout staff was rude and made me feel uncomfortable. I complained to the office staff about this , with no further response from the management "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
THESSALONIKI, GR - Reviewed by MELI - 13 December 2019
" Overall excellent "
" Centauro decided to change the rules half way through my rental so that there was a re fuelling charge on return of the vehicle when I was clearly told at pick up this would not happen. They could have at least allowed the rentals in progress not to be subject to this fee. with limited time I had to go and re fuel to avoid a 25 euro charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by IVAN - 06 December 2019
" Amazing staff..new cars ..great value "
" Staff is very friendly and you get almost new car every time. Vriliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GEORGIOS - 03 December 2019
" it was perfect!!!!!!!!!!! "
" it was perfect!!!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ATHANASIOS - 28 November 2019
" The review's for goldcar are the worst everywhere and you keep working with that company. You should try to worn the people about them. "
" Worst car hire company ever. They try to charge you for damage s you didn't do only because you didn't purchase the full insurance from them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by FRANK - 23 November 2019
" More than happy with the service provided by Auto Europe. "
" Assumed we would be met inside the terminal and eventually found the rep waiting outside; t was about a 5 minute transfer to pick up the car. i would hardly describe the car as being pristine but it was more than acceptable and fit for purpose considering the price we paid. Would happily use them again mainly based on price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by ROBERT - 11 November 2019
" Good value for money Easy fast and pleasant service "
" Nice easy and fast, very satisfied with the service ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JONATHAN - 03 November 2019
" Great price, good service and nice car. Can't fault. "
" Smooth experience and very reasonable rates. The car was nice and I'd highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by BRIAN - 02 November 2019
" Good and easy. "
" Efficient good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by GARY - 26 October 2019
" Again, Used you a lot always good "
" Used you a lot always good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ELIAS - 25 October 2019
" 5***** "
" The counter staff very kindly suggested a car one category inferior to what I have paid for. But he promptly brought me to right category when I made a note of that. I got the impression that he gave me the least equipped car he was allowed to at the same rate. This company usually tries to upgrade you and not to downgrade the car he provides "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by ILIAS - 23 October 2019
" No problems "
" Happy with the whole process and the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by OLUKAYODE - 21 October 2019
" The manager and staff made the rental very seamless. I would surely recommend again. "
" The manager and staff made the rental very seamless. I would surely recommend again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PETERIS - 21 October 2019
" Good serviss,good car! "
" Good serviss,good car!Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DENNIS - 19 October 2019
" Very satisfued "
" Very efficient service. Nearly new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JOHN - 16 October 2019
" Car was waiting for us on our arrival as was minibus to drop us back at the terminal on departure . This is the 3rd time we have used auto Europe and always had great service - would definitely recommend "
" Fast efficient service - all went to plan and Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MICHAEL - 12 October 2019
" Booking went fine but l suggest Auto Europe should check standards of the rental companies they are promoting. "
" Transfer driver didn't turn up at the agreed time, looking at other reviews that seems a common problem! Couldn't get through on the phone, a nice lady from another hire company eventually made contact for us. Driver turned up nearly an hour late and just shrugged when I asked why. Hired a small car but didn't expect a battered old motor with 156k on the clock, not even cleaned. So many scrapes and dents on the bodywork ,l nearly refused the car but then thought they would never be able to blame me for any damage ( took photo's just in case ). Only positive was that the car was mechanically sound and did the job. Cheaper than most hire companies but if you want decent service and quality look elsewhere. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
THESSALONIKI, GR - Reviewed by IOAN - 02 October 2019
" Auto-Europe were helpful when booking and resolved an issue with the payment card details being entered incorrectly. "
" When we arrived at Thessalonika there was nobody there to meet us despite them having our flight details. We called the company after waiting 10 mins and were told that they would be tehre ini 10 minutes. Nobody came until we called them back again to shout at them. When they finally arrived (an hour late) the guy claimed to have been there twice before which we know to be untrue since we were standing in the same spot all that time. We had a 14 month old baby with us who was tired and hungry so not a pleasant wait. Also, car was not great - clutch seemed to be going so struggled with hills. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by ANDREW - 27 September 2019
" . "
" Significant aesthetic damage to car when handed to me. Whilst this was noted as best it could be on the condition report it is always a worry that the company might try to charge. They didn't, but it was still a worry. Clearly, they have charged lots of other people for damage but not carried out the repairs which seems unfair. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by RODNEY - 27 September 2019
" Very satisfactory. "
" Because this deal was cheap in my mind I was concerned that some minor damage may have been invented at drop off , which has happened to me before with another company Green Motion who have an appalling reputation for this . No such problems . A very easy transaction .Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by CHARITOMENI - 26 September 2019
" Although the staff were very polite, I did not like the policy of the drop off before 8 in the morning. We were asked to pay an extra 25 euros in order for someone to collect the vehicle. This is very unprofessional as they could easily have a box to put the key in as in many other car rentals. It felt like a RIP off. "
" Although the staff were very polite, I did not like the policy of the drop off before 8 in the morning. We were asked to pay an extra 25 euros in order for someone to collect the vehicle. This is very unprofessional as they could easily have a box to put the key in as in many other car rentals. It felt like a RIP off. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by SCOTT - 25 September 2019
" good service "
" great service delay before we pick car up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JOHN - 22 September 2019
" Booked cars with Auto Europe on a number of occasions, good service, communication and clear documentation. "
" Very concerned that Drive have taken nearly. 1000 euros from my credit card and when I returned the car as received I was informed that I would have to wait up to 15 days to be relayed. This is not acceptable. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by JOHN - 19 September 2019
" would recommend to friends and family "
" very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by MARTIN - 17 September 2019
" No problems and everything went well. A good experience. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by PAUL - 16 September 2019
" Efficient and friendly "
" Excellent staff at check in, very helpful and considerate. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by RICHARD - 14 September 2019
" Would happily recommend and secured at a very competitive price "
" Good communication, efficient pick up and drop off at airport friendly staff, good vehicle....no complaints at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by AMANDA - 06 September 2019
" Was ok, average service, car not as advertised, will probably try an alternative company next time I rent a car. "
" Was ok. Drop off at Thessaloniki airport a bit cramped. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by ALEXANDER - 03 September 2019
" Auto europe is a broker only involved at the time of the booking and was reasonably good. "
" The car was not serviced and dangerous to drive. We had to give several phonecalls before we managed to get a replacement at 1:00 at night. The personnel at the counter at return of the vehicle was unprofessional and rude. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by ANDREI - 31 August 2019
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by TIMOTHY - 30 August 2019
" A truly disappointing experience, I'll get the bus next time! "
" When was offered a free upgrade, I knew there was going to be a catch, when the guy behind the counter started to cast doubt about the insurance we had arranged in England on your site, telling us that the police wouldn't give documentation if any damage occurred and that we had to have a new insurance that covered everything (like the one we're thought we already had) and that it would cost more by 150% than we'd already paid, held to ransom when you're tired and need to get to your destination, it's a despicable practice, tantamount to robbery, you should be ashamed of yourselves and it's about time legislation was introduced to stop this sharp practice! I will be repeating what I think on all the major media sites to let innocent people know how you rip you customers off! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DYLAN - 28 August 2019
" Easy price comparison "
" Very efficient and friendly staff. The car itself had several cosmetic issues, although staff acknowledged and recorded these. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by PETER - 22 August 2019
" Would recommend not hiring their most basic car. But have only compliments for staff, transfers and ease of booking. Despite being told was fully insured when booking, was told I should take out further insurance for the week, costing another €50! "
" The pick up and transfer to the hire centre was quick and efficient. Staff were very good. Car was a basic model but was in pretty poor condition with the front bumper skirt loose. Had obviously had a front impact at some point. Very underpowered, had to turn off A/C to get up a hill. Drop off was very good, quick and without delay. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by ANASTASIOS - 19 August 2019
" No problems. A great car and very good service "
" Excellent car and very professional approach by staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by KATE - 19 August 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SAMOUIL - 14 August 2019
" Staff were super helpful. I highly recommend Alamo Thessaloniki airport. "
" Great service and assistance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ISAAK - 10 August 2019
" Everything was smooth, no stress, very friendly staff "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SPYROS - 10 August 2019
" I am regular user of AUTO EUROPE. Remain completely satisfied at all times! "
" I am regular user of HERTZ. Remain completely satisfied at all times! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MARIA - 26 July 2019
" Very competitive prices, great service "
" Excellent customer service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JAMES - 25 July 2019
" If Auto Europe can't find a better franchisee than Green Motion then I would suggest you reduce your business plan expectations for Greece to near zero over the next year or two. The experience was rubbish. I could not recommend them to anyone. "
" From the the very start Green Motion failed. Stating airport collection the car was in fact 5 kms away and not at the airport. The staff were scheduled to collect us at 1 pm but did not arrive until 2pm. Then they had to get several passenger groups into the transfer vehicle meaning some had to leave family members behind with luggage while the customer drivers were taken to collect the cars. For me by the time I got back to the airport and collected my wife and luggage we were nearly two hours behind schedule. No apology or interest from the staff. They simply acted for their own convenience rather than the customer. We had the basic budget car and it was dirty (seat stained), the driver rear view mirror was not working properly, and while the indicator showed a full tank, it was actually about 4 litres off full and after the first 5 kms the fuel guage went to the notch below. All in all a poor experience. We wanted to keep the cost low, but we got less than we paid for in our view. Shame, but it didn't spoil our hols! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by PHILLIP - 15 July 2019
" Terrible would not use again!!!! Despite sending Auto Europe 3 e-mails during the rental period I still have not been contacted to discuss the issues. "
" Terrible "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by ANN - 13 July 2019
" Smooth pickup and return, staff lovely "
" Smooth pickup/return no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SPYROS - 13 July 2019
" Very satisfied! "
" Everything went smoothly reliable car courteous service prompt delivery "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SEAN - 11 July 2019
" Staff seemed very uninterested and the service was very slow on both pick up and drop off. "
" Very poor service and the car was a wreck "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by NIKOLAOS - 10 July 2019
" Good price "
" Very good and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MARWAN - 10 July 2019
" I was charged a £35 cancellation charge with Autoeurope as had to book a new booking which was also approcimately £40 more expensive than the original car I had booked. Autoeurope were helpful on the phone but should not expect to pay charges for the reasons noted under point 3. "
" Unfortunately, I had booked the car with a credit card that had expired 3 days earlier and did not realise this. On arrival I queried whether I could use another valid credit card I had on me or 2 debit cards and they explained that this was impossible and they can only work with the card I booked in. The staff were polite but unfortunately the 'no can do' approach was not acceptable. Given there were 3 alternative valid cards, this should not have been an issue. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by KEVIN - 09 July 2019
" Varied. The car was fine but having given our flight details I was surprised we were forced to pay a late fee given the office was clearly open and fully staffed. Also the fuel situation was very frustrating as it meant we had to find a petrol station in the dark in an unfamiliar location. We returned the car with more fuel in it than when we collected as I would not wish the next renter to have the same problems "
" Upon arrival we were not met in the arrivals hall we had to search outside for a representative. We were then charged an additional fee due to the staff member pointing to the time and stating that the office was closed even thought it was open and staffed by 4 people. We also expected the car to be full as the documentation states return full of fuel but it was almost empty and we had to search for a petrol station late at night to make sure we could reach our destination. Not a great start to our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANTHONY - 05 July 2019
" Couldn't fault it "
" Fantastic service and really friendly guy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ELIZABETH - 05 July 2019
" Hustle free experience with a good car and a great price! "
" Hustle free experience with a good car and a great price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GLYKERIA - 28 June 2019
" I'm really disappointing. Awful experience as they left me without a car and nobody contact me back for refund my money. I wouldn't recommended it at all. "
" Awful "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by WAYNE - 24 June 2019
" Vet easy to book, just as long as you pick your time to get the best rate! "
" No issues. Very efficient collection and pain free drop off. Car had quite a few existing minor damage issues, whch can sometimes give you an issue when dropping off, but not this time. Very friendly staff, but greeks usually are! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by MARCUS - 30 May 2019
" No desk in the office and I wasn't initially given a contact number by auto Europe. The car had to be collected off site that was the same with all the car hire companies. "
" I was met at the airport by the car hire person. Vehicle met the requirements. Clean and all in good working order. Good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NIGEL - 13 May 2019
" Efficiet "
" Great service from staff in Thesaloniki "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by DENNIS - 08 May 2019
" Had to pay for a taxi to airport. €10 extra. "
" Met at airport on time. Taken to a garage where rental car was located. There was no office. All paper undertakings done outside. Representative kept trying to sell me upgrades and additional insurance. In return there was no agent present. After ringing several times with no answer contacted Europcar who informed me agent was in his way about 10 mins away. Waited over 45 minutes and was forced to get a taxi to airport as we were late for booking in. Abby Car has flight details but confused return time with actual flight time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MELI - 05 April 2019
" Extremely efficient, friendly, no hassle rental. Highly recommended "
" Possibly my favourite car rental company at Thessaloniki airport and I have used nearly all of them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by SUSAN - 28 February 2019
" Fantastic price and customer service. Will definitely be using them in the future! "
" Its the 3rd time I have used Green Motion. I will definitely use them in the future. Very positive experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JABBOUR - 10 January 2019
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by ATHANASIOS - 02 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by RONALD - 09 December 2018
" Keep well clear of Goldcar "
" Booked car through Auto Europe £76.62 and thought that was a good price for two weeks car hire. When i arrived at Goldcar office i had to pay another £234.34. rip off "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SARRA - 05 December 2018
" Would not recommended "
" Everything seems to run good but the conditions of the very bad. Neither I'm happy when I book the chosen car and I receive ti similar grade a Japanese car . When we arrived we were given a car and after 3 km the car started speedfire . It was 22.15 night time Immediately trie to call in Thessaloniki but no one would pick up and each time we ended up in Athens main office. I had to keep driving as I was far away from my destination. Eventually I arrived after long driving. Early in the morning had to call after more complains and they send someone to bring me a car and pick up the otherone. I had very bad experience. They should either check their cars or be 24 hours on emergency calls locally. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by NIKOLAOS - 16 November 2018
" Good intermediate company, no complaints. "
" Everything was great, except for the fact that the Thessaloniki office was understaffed, which meant that the one (very efficient, albeit overworked) employee who was on duty on drop-off day had to do check-ins, check-outs, and also drive the company shuttle to and from the airport (a 5 minutes drive away), leaving the office unattended and locked for 15-mins intervals. Otherwise, the experience was good and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ANGELIKI - 09 November 2018
" Very happy ! "
" Polite , helpful and professional! Very happy! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by ALAN - 28 October 2018
" First time using Auto Europe - it worked well, and a better price than going direct. "
" Can't fault them. The car was not the exact model we were expecting, but the rep asked if we were OK with it and we were -quite big enough for our needs, fun and easy to drive, extremely economical, so a better solution all round. Transfer between the airport desk and the car lot is by minibus and only takes a couple of minutes. No problems with us using our own excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAVID - 16 October 2018
" Used Auto Europe a number of times and have had no bad experiences "
" All round excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NIKOLAS - 06 October 2018
" Staff were all very pleasant. "
" Car offered was a little older than we would have liked, albeit we were offered an upgrade at extra cost. For a similar cost, in Portugal for example, we were provided with a brand new car on one occasion and an almost new car on another occasion, the car we had in Greece was a few years old with quite a few kilometres. The staff were pleasant and I have no issues with this company, I would use them again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by ROBERT - 01 October 2018
" Always found Auto Europe to provide the best value "
" The van transfer worked well with help from driver to load luggage. Quickest return of a vehicle I have ever had. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by MATEUSZ - 28 September 2018
" Perfect "
" Not a single problem. Everything went smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SIMON - 28 September 2018
" See above "
" Very friendly and efficient Only problem was a tyre pressure warning light came on after 40 miles. Fortunately, a garage show me how to reset the light and the nearside rear tyre was very low in pressure 24 psi "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by KEITH - 26 September 2018
" Good experience and good advice on filling the tank! "
" Excellent experience -including letting me know where the parking brake was in the Mercedes A Class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAMIANOS - 21 September 2018
" Quick and easy to make the booking, providing a variety of choices in various countries. However, the last experience was by far below our standards. When we hire a car for almost a month in Greece, during summer, we expect that the air-condition will work. Having two kids, a 10 months old and a 5 year old, you expect to have a fully air conditioned cabin. Unfortunately, we have found ourselves travelling with my family at temperatures of over 35 degrees Celsius. The outcome of the situation was for our holidays to be compromised, re-arranged and partly postponed. "
" The car's air condition didn't work and the clutch had a huge space until engaging the gears. The clutch problem wasn't a major issue because after a while you could adjust the way to drive it. However, not having air condition in Greece during summer, compromised our holidays. I have picked the car from the airport in the night and when I tested the air-condition I have raised the question (that the air condition might have a problem) with the staff. The staff assured me that is fine, but actually the the problem was there and the not very cold air was coming from outside. My home town (Kastoria) is located 230km from Salonika airport so it wasn't easy to return back and replace it probably. When we went to holidays to Sivota (another 250km away from my home town), the situation was unbearable, especially for the kids, and I called Surprice. I have been told that they can't do anything and if I want to get the car to a garage to fix it. I had a Toyota, so I went to Igoumenitsa city Toyota Service (30km from the place we went for holidays). The mechanics tried to locate the problem and couldn't find it (they said it might have been in the engine). The mechanics have called Surprice and have been told that a week before I rent the car, they infilled with Freon the system (i.e. for me that means there was a known problem from before and it wasn't fixed). After loosing half a day in the mechanics, we left with the air condition working, but with doubts. 3-4 hours later, it seems that the Freon all gone and we had been left in the extreme heat again. The result for our holidays to be compromised, re-arranged and partly postponed. Surprice staff was always polite and helpful. However, what happened with the air condition partly destroyed our holidays. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by VITALIOS - 20 September 2018
" Best car flying on the road careful for speed radars especially in Chalkidiki entering in Kalithea "
" The only downside its i rent automatic BMW wich was new model no one from staf came to explain how to operate all thoes switches and joysticks to start the car at first place i needed like 5 min to figure how to start it anyway its not so big deal you learn it quick after all it was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by IOAN ANDREI - 18 September 2018
" I wasn't made aware I was supposed to pay and enormous deposit (1236 eur) until after I paid for the booking. I will never ever rent through Auto Europe. "
" Goldcar staff was friendly and efficient. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by STYLIANI - 17 September 2018
" The hired car was a bucket with wheels. The rear brakes locked and made a loud cranking noise anytime the pedal was pressed a little harder than very gently ! Turning left at 80kmph would come with a full car vibration and my husband had forearms like Arnold Schwartzenegger by the time our 1000km trip to Athens was over. Stefanos told us the car had been serviced the week previously but I'm guessing that was a tale or he should have asked for him money back "
" Stefanos was completely lacking in professionalism and seemed annoyed that we had hired a car from him. His attitude to me and my husband was the bad side of Greece. He told my husband that his UK driving license was not id and didn't seem to know that the UK don't have international id like Greece. Having handed over his passport he proceeded to "reward" us with a 2 level car "upgrade". I'm sure the value of the car was the equivalent rental value. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by MARIOS - 17 September 2018
" please do not use Hertz in Thessaloniki airport Terrible "
" very poor collection and even worst drop off, very disorganised and long wait at drop off. Staff messed about, almost missed return flight. I have already submitted a complaint "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by ILIAS - 14 September 2018
" Excellent staff in thessaloniki. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by ANDREW - 13 September 2018
" everything said in Para 3. "
" Very pleased overall. Office easy to find. Really friendly staff. No attempt to hard-sell additional insurance which is a welcome change. Only small complaint is that the car came half-full of fuel and we were asked to return it half-full which of course is easier said than done. Car was therefore three-quarters full on its return. When questioned initially we were told that there hadn't been time to fill the tank before pick up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by KEVIN - 05 September 2018
" Auto Europe itself were very good, and the website gave us exactly what we required ... only wish I had not picked Goldcar. "
" Pick up from airport was within 20 minutes ... okay with that. Had taken out a separate insurance in the UK for any eventuality with the car hire, giving me fully comprehensive cover. Counter staff were not happy with this, and continually tried to sell me more insurance. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by LAWRENCE - 04 September 2018
" none "
" none "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by ELEFTHERIA - 27 August 2018
" Very good as always "
" Happy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by LAZARUS - 25 August 2018
" Very straightforward like that you list the companies before you book "
" Great staff. Easy rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JUSTIN - 16 August 2018
" Auto Europe were very helpful in resolving my dispute and organising a refund. However, the customer service telephone lines were very difficult to get through to. "
" Did not get the car and had to seek a refund from Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by SAMOUIL - 15 August 2018
" Very good service from staff "
" Cars are expensive and very basic for category. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by DAVID - 10 August 2018
" Would use again "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by TOMASZ - 09 August 2018
" Well done nice and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JAMES LEONARD - 07 August 2018
" Very happy overall with the hire though I thought that the charge for satnav and extra driver, neither of which we used because of the cost, were very high compared with the base price of the hire. "
" We were expecting a Hyundai i20 but received a Vauxhall Corsa - I don't know if it is the same group of vehicle but it did seem smaller than expected, otherwise a good experience. Slightly better instructions on where to park when returning the vehicle would be useful (thessaloniki city centre) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JAMES - 22 July 2018
" My only concern was that having purchased the enhanced Insurance Package with Auto Europe, Avis said this would not cover me duirectly for this booking and unless I took out their insurance I would have to reimburse them directly and claim later through Auto Europe. "
" Terrific performance by counter staff and vehicle handover crew. I booked a small SUV but was allocated a Mercedes A160 which had been scuffed in all four corners and a wing but drove brilliantly. Although, not exactly perfect for the remote beach access of Sithonia. This was still a great experience. Well done Avis! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by IVAYLO - 20 July 2018
" It was very good "
" It was very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by IAN - 19 July 2018
" THEY ARE JUST A CON COMPANY "
" CAR WAS NEVER THERE TO COLLECT "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by JONATHAN - 15 July 2018
" When away for a few days in a very hot climate I expect aircon when I have paid for it! "
" We were kept waiting at the airport for over 45 minutes after plane landed. The car we were given , hadfaulty air conditioning and never worked. It was supposed to be full to full and 2/3 full. I mentioned the air con and was given a lesson about turning it on....I'm not stupid it didn't work! Car had 80000km on clock, clearly needs replacing. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
THESSALONIKI, GR - Reviewed by CHRISTOS - 14 July 2018
" As long as you work with enterprise with those amazing staff definitely i will recommend and rent again. "
" From the first moment we arrived at the enterprise the lady who served us did everything possible to help us. She definitely made the extra mile. She was very friendly. Even when i told her that i have never drive an automatic before( the car she suppose to give me was an automatic micra) she short it out straight away and found another car to give me. Exceptional customer service and fantastic quality of cars. Also the guy who was there when we returned the car was very friendly and they served us in a very good and professional way. Definitely i will recommend and will rent again from there in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by MILTIADIS - 12 July 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ARUN - 06 July 2018
" Not at all happy "
" Sold GPS which did not work well. Even the counter staff took long time to set up the destination. I had sent a message the day after reaching destination with a request for a refund,but did not even get a reply. Overall would not recommend goldcar. Original rental was ₤123, but the additional extras sold came to an additional ₤242, which is outrageous? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DEBRA - 04 July 2018
" good "
" car was a bit scratched but fine, but smelt of cigarettes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by MICHAEL - 03 July 2018
" excellant as always "
" was always very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by CHRISTINE - 17 June 2018
" Execellent service, car was immaculate. "
" Very good service, very friendly, no pushy staff and very stress free experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by LORRAINE - 17 June 2018
" My opinion may change if I get my extra charge back "
" I booked the car with a pick up time of 10pm, our flight was not delayed or early and the drive team were late to pick us up from the airport then when hiring the car we were required to pay an additional charge of 24 euros due to late pick up. We were very disappointed with the condition of the car. It was scratched and had lots of cosmetic damage. It wasn't very clean and nothing like the picture shown on the website. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by SIGRID - 13 June 2018
" Good pick-up and friendly staff "
" Always friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ALAN - 10 May 2018
" see above "
" Generally OK but on arrival at the airport no 'sign' of transfer & I had to ask 3 car hire staff to find out that there is no designated sign for global but to stand in an undesignated area to wait for a vehicle. This was extremely frustrating. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by DENNIS - 01 May 2018
" As stated above "
" Pick up was late at airport. No one there to greet us. had to phone office. The business is somewhat off site from the airport. The vehicle was a bit used with some dents and knocks and although they quoted an upgrade it was less than expected. Otherwise their service was very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by BRENDAN - 27 April 2018
" Part of my decision to select Thrifty was on airport pickup. But in truth I ended up collecting keys at airport then a shuttle bus to pick up the car. "
" Part of my decision to select Thrifty was on airport pickup. But in truth I ended up collecting keys at airport then a shuttle bus to pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by GEOFFREY - 27 April 2018
" Overall a good experience. "
" Good friendly staff very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by IAN - 04 July 2015
" Disappointed that the late pickup charge of approx 25 was not shown in the total cost as I probably would have gone somewhere cheaper without these costs if I had known. "
THESSALONIKI, GR - Reviewed by BRENDAN - 30 June 2015
THESSALONIKI, GR - Reviewed by CHRISTOPHER J - 27 June 2015
" Now I would always choose Auto Europe. "
" Excellent, first class friendly service. Thankyou. "
THESSALONIKI, GR - Reviewed by JOHN - 24 June 2015
THESSALONIKI, GR - Reviewed by SIMON DAVID - 21 June 2015
THESSALONIKI, GR - Reviewed by ROGER - 15 June 2015
" Downtown office is a little hard to find but, othervthan that, the car and service provided was very good "
THESSALONIKI, GR - Reviewed by HELEN - 07 June 2015
" Better directions needed. Was actually Hertz. They were overwhelmed with customers, I had to wait over an hour to get a car. Returning the car was straight forward, and all the staff were courteous. "
THESSALONIKI, GR - Reviewed by IOANNIS - 06 June 2015
" Vehicle had a disconcerting rattle every time it hit a pot hole. "
THESSALONIKI, GR - Reviewed by DIMITRIOS - 02 June 2015
" Great service "
" Frendly staff, excellent service, fully recommended "
THESSALONIKI, GR - Reviewed by FREDERICK - 28 May 2015
" Would be helpful if Enterprise provided a little map showing how to leave the highway and find their office( we got got lost !!). Otherwise no complaints "
THESSALONIKI, GR - Reviewed by ALESSANDRO - 26 April 2015
" smooth booking. Additional fees for late office hours was not very clear at time of booking, an area of improvement. "
" Very cordial staff, good car, pick up form terminal and return very smooth "
THESSALONIKI, GR - Reviewed by TAKLIN - 10 April 2015
" Good service "
" Service was good but car was old and loads of scratches and small dents. It already had 69,000 km on the clock! The worst rental car I have ever had. "
THESSALONIKI, GR - Reviewed by IOANNIS - 28 February 2015
" Could have told me that there is extra charge for car pick up after 20:00 "
" Good car "
THESSALONIKI, GR - Reviewed by VAIOS - 06 January 2015
" Using the Auto Europe web site is a delight! Great service. "
" Will use again. Ferry helpful when I had to extend my stay. "
THESSALONIKI, GR - Reviewed by JOHN - 12 October 2014
" Boking was straight forward and everything went very smoothly "
" The Thrifty/Hertz representative was efficient and helpful "
THESSALONIKI, GR - Reviewed by ANASTASSIOS - 06 August 2014
" excellent service, reminders with document links very helpful "
" Pleased with the upgrade in the vehicle, excellent car and very economical car. I was not pleased though because the fuel tank was not full when I collected the car which led to an unnecessary disagreement regarding the amount of fuel when the car was returned; i.e. the fuel indicator when I got the car was between 4/8 and 5/8 (but they recorded 5/8), I refueled the car just before returning it to the same level but they claimed that it was not 5/8, I am still not sure whether they will charge me for this. "
THESSALONIKI, GR - Reviewed by MICHAEL - 05 April 2014
" A good web site and helpful contact details. It would be useful if diesel vehicle were specified especially in Greece as diesel is much cheaper than petrol, important for long journeys. "
" The agent at Enterprise was first class. He upgraded us to a diesel car which proved ideal for my long trip (900 kms) "
THESSALONIKI, GR - Reviewed by MARTIN - 21 October 2013
" Great prices, as always "
THESSALONIKI, GR - Reviewed by STELIOS - 31 July 2013
" Very professional service. "
" Very quick and professional. "
THESSALONIKI, GR - Reviewed by VLADIMIR - 04 July 2013
" Everything is fine, including online support "
" No issues, good experience "
THESSALONIKI, GR - Reviewed by MADELINE - 05 June 2013
" Booking was easy and voucher and receipt received by email quickly. "
" Car rented to us was in very poor external condîtion,old and high mileage. One tyre in poor condition. No alternative was offered. On return somebody joked that car looked better as dust was covering some of the scràtches! "
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