Auto Europe
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THRIFTY SWITZERLAND CUSTOMER REVIEWS
- 7.5
- 7.8
- 8.7
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY SWITZERLAND Car Rental Reviews
Average Rating for Thrifty :
GENEVA, CH - Reviewed by MARTIN - 13 August 2025
" Could have more details about exactly how and where to drop the car off at the airport "
" Great car and value compared to other providers - felt was well taken care of by Thrifty/Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 27 July 2025
" The Hertz/Thrifty team at GVA are fab! "
" Anna from the Hertz team is brilliant! The best! Super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CRAIG - 17 July 2025
" Terrible experience and rude staff after a highly stressful delay and late pick up which in the end had to be cancelled. Still awaiting confirmation of refund. After years of using autoeurope I will not be using again. "
" Great service with local car hire company but not through my autoeurope booking- which I could not access "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by ALISON - 18 June 2025
" Super experience, as always, we will always rent through Auto Europe for their competitive prices and choice. "
" Best value anywhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRIS - 05 March 2025
" Auto Europe experience good , Thrifty experience poor due to the insistence on paying for recovery . Auto europe should make this clear on their site also. "
" i was told when i picked up the car that i had to pay for recovery because i was driving in France . I have been renting cars in Geneva for the last 20+ years and i have never had to pay this, i believed it was included in the rental price. It also wasnt made clear when i made the booking. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 26 February 2025
" All went ok "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 21 February 2025
" nothing else to add "
" Easy check in process and easy drop off - couldnt ask for more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 20 February 2025
" See comments Please get in touch if you can help "
" Staff identified a very small scratch to wheel trim that I don't think I would have noticed at pick up I have to pay a high charge for repair This will not be covered by excess insurance until the repair is done and I have evidence of completion This is a lot of time and money for a very small wheel trim scratch Also hertz seem to be billing me for car hire despite already paying Auto Europe so I need to ask for clarification "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by PAUL - 12 February 2025
" Generally excellent - there was a 54chf charge taken afterwards and I still have no idea why "
" Great hybrid vehicle at great value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 09 February 2025
" Very pleased with auto Europe what I rented is what I got. I had to pay a Fr.50 charge to go from Switzerland to France. Maybe I wouldn't have to pay this if I'd hide the car in France but on experience the French side charge for snow tyres. "
" I was very pleased with the staff at thrifty very polite and did their job they could do with more staff because it was slow but looking around at all the other other Hire counters, they were all understaffed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NORMAN - 02 February 2025
" I like Auto Europe but do not like Geneva car rental: very difficult to locate the rental place. Thrifty are a pain. "
" The inspector of vehicle condition was aggressive, and very keen to charge for any non-existent scratches (in fact a small amount of mud). I get the impression is that they are trying to scam by inventing damage that does not exist. At pickup, my cart was in the wrong location ad this led to a waste of time and inspecting the wrong car! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by GILES - 28 January 2025
" I was charged 58 Swiss to take the car to France, not happy about that!!!!! "
" I was charged 58 Swiss to take the car to France, not happy about that!!!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by DAVENEET - 27 January 2025
" Seamless 100% "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HEIDI - 26 January 2025
" Easy to book / change/ cancel. The best prices. "
" The Hertz Thrifty Dollar desk stayed open for us which was good because our flight was diverted and very late arriving. The staff were very polite despite staying past their closing time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MALCOLM - 26 January 2025
" Will not use hertz/thrifty again. "
" No Thrify desk at Geneva airport so had to go to Hertz. Queue in chaos as not organised between special members and others properly. Loads of add on charges 750 Swiss franc for break down admin! Then when we got to the car it was a huge 7 seater, we had only booked a medium car! Man at Hertz desk in Geneva airport car park quite grumpy , but did change it for us. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MALCOLM - 22 January 2025
" Car was nice but really no Thrifty desk at airport. "
" At Geneva aiprort there is no desk for Thrifty you use the Hetz desk and have to wait ages "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VYGANDAS - 14 January 2025
" Thrifty has not privided snowchains Autoeurope contract was missold As it clearly stated that snowchains are included Had to buy them from suppermarket as its a part of regulation in France Tried to contact customer service by email but had very poor rwspknse "
" Thrifty has not privided snowchains Autoeurope contract was missold As it clearly stated that snowchains are included Had to buy them from suppermarket as its a part of regulation in France Tried to contact customer service by email but had very poor rwspknse "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by OLIVER - 31 December 2024
" I remain slightly anxious about the lack of communication "
" I have still not received written confirmation that the car was received back in good order. No email. Nothing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BARRY - 27 December 2024
" No issues at all. "
" Competitively priced - car collection, & return was straightforward - car was perfect (it was brand new) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 23 December 2024
" Excellent value "
" First rate service- however added surcharge in case of breakdown in France - this seems to be a new extra fee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 19 December 2024
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 16 December 2024
" Lovely "
" Nice free car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 03 September 2024
" A terrible experience. No customer service or help in our stressful and worrying situation. We were already in a stressful state after our plane having to turn back due to mechanical failure and this was made worse by the lack of help and assistance from your company. The scratched wheel only occurred because it was near midnight when I picked the car up and I had to drive in the dark in a foreign country which I had not planned on. The subsequent charges made are extorniate and not appropriate to the limited damage which occurred. "
" Unfortunately my plane from Manchester ( Flight no EZY2185) had to return to Manchester due to merchanical failure and an alternative flight was delayed by several hours.I rang the Auto Europe helpline number several times from Manchester (within the 2 hour pick up time span)to try and notify you of our problems.There was no help from your Customer Service staff and I was told that the hire company would not save the car for us. We were in a difficult situation and expected your staff to be more sympathetic and helpful. So much for any HELP! When our delayed flight finally arrived in Geneva there luckily still someone at the Hertz desk who was able to find a hire car for us. However, I was told that I had to pay 50 Euros for a ticket to drive on Swiss roads although when I paid my initial booking I was told that this was included in the hire price I paid!! To add insult I was also charged another 50 euros for picking the car up late , despite the reason for my delay being totally out of my hands. When returning the hire car I was then charged another £456. This was because a rear wheel was scratched, which I admit was my fault but also there was a tiny dent in the wheel arch which I had not caused. I accept a reasonable charge for repairing the wheel ( In Britain I would expect to pay around £100 maximum for a wheel refurbishment), but I have been charged somewhere in the region of £380 for the wheel repair alone which is daylight robbery! I cannot accept all these extra charges and the extortionate amount I have been charged for minor damage and want to know what you are able to do about refunding part of this extortionate charge. I also urgently require a receipt for the amount of CHF456.30 taken from my credit card on 30/04/24 in respect of additional charges made when returning my hired car. I was promised an e-mail receipt at the time but I have not received one. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PAULINE - 09 July 2024
" See above Will not use again "
" Hi I hired the car for my sister in law to drive us while we were on holiday in the French Alps. I deliberately searched and booked a manual car as she had never driven an automatic. After a long wait at the Hertz counter we were given our paper work and the bay number where the car was parked. No mention of the fact that it was automatic was made. When we got to the car and realised the situation, my sister in law would not drive it. We went to the office in the car park to be told that it was the only car available. I felt we were been treated as if we were making an unnecessary fuss. The staff were very off hand about the situation. Eventually I was put on the car insurance and we left. A very stressful time . Also there were a few minor marks on the car which , when checked at our request , the girl was reluctant to record In return there was one very tiny Hertz space to park in I certainly would not recommend our experience. I have hired cars numerous times . Several times from yourselves and never had such a stressful time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 02 June 2024
" N/a "
" The wait to collect the car was over 30 mins as all Thrifty, Dollar and Hertz rentals were co-located on one desk. The collection car park lacked natural light and the car was parked too close to a pillar. The mirrors were folded. We agreed the damage to a door but when returning the car the operative went straight to a mirror and found a scuff on the edge that I am being charged for. I'm suspicious and v unhappy about this, there is simply no way that damage occurred during the rental as we never parked near yo or caught any obstruction in the 24 hours we had the car. As with so many hire sites, its too dark and there is limited natural light to oick up scuffs etc. This, plus a few other recent hire issues with other providers around fuelling, has removed any faith I had in the suppliers "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RICHARD - 30 April 2024
" Great service and value "
" Great service and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTOPHER - 17 April 2024
" Only problem was that your contract did not match Thrifty's. You promised snow chains included, but they only do snow socks at extra charge. They did give us some free snow socks, but we didn;t use them and returned them unopened. Great staff at Hertz/Thrifty, but this all made the check-in very slow. "
" Only problem was that your contract did not match Thrifty's. You promised snow chains included, but they only do snow socks at extra charge. They did give us some free snow socks, but we didn;t use them and returned them unopened. Great staff at Hertz/Thrifty, but this all made the check-in very slow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KANISHK - 13 April 2024
" Excellent experience with Thrifty. "
" This was my first time with Thrifty and they have been absolutely phenomenal. They have partnered with Hertz and had a very overwhelming experience on renting the car which came with a free upgrade. The rental process was quick well documented and car provided had no issues at all. Thats all one look for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MR JUAN CARLOS - 13 April 2024
" All great apart from the above issue with Thifty. No issues at all with Auto Europe though "
" Everything was great except for a 54 euro charge added on as apparently I accepted breakdown cover when at the counter hiring the car. I didn't. I already have European breakdown cover so don't need it. Thrifty won't refund it. When I challenged it, after noticing it on my Credit Card in the week away, they initially said it was for travelling to a different country in the vehicle but when I challenged that they changed to it being breakdown cover. Soured my view of Thrifty to be honest. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DOMINIC - 05 April 2024
" Always use Auto-Europe!! Glad to see prices beginning to normalise!! "
" The car was clean bad quite badly damaged particularly on the front bumper. It wasnt very clean and looked as if it had just come of hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by JONATHAN - 04 April 2024
" Fairly easy "
" Hertz desk sorted booking and had to wait 50 mins to be served "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 01 April 2024
" I am dealing with you guys with the amount of money taken out of my account "
" The whole process seemed to be taken over by Hertz . I would not of hired a car through Hertz "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANDREW - 28 March 2024
" Please see comments in section 3 "
" We are only rating Thrifty at 5 because Our rental included: * Winterization Fee for rentals commencing Nov. 1 - Apr. 30. * Highway Toll Sticker. * Snow Chains. But when we picked the car up we were told they were not supplying chains and it would be an extra 96CHF to have them. This time we were going to a relatively low area so decided we could survive without, had we been going to the Tarentaise for instance we would have needed to pay the extra (approx £85) which I consider we had already paid you! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THOMAS - 26 March 2024
" Plenty of options to choose from "
" Very helpful counter staff and easy drop off. But the pick up was chaotic and the car wasn't provided with snow chains despite it being quoted on the hire voucher from AutoEurope. We were told it would be an additional €90 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by PHILIP - 26 March 2024
" Efficient drop off "
" Efficient drop off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by KARL - 23 March 2024
" Always good "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JACK - 21 March 2024
" Very good. Also your excess cover was competitve cost and therefore I took this with you. I normally decline and book this elsewhere. "
" Good, albeit surprised to be charged an additional ~£50 for taking the car into France and additional charge needed to allow vehicle breakdown / recovery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JAMES ROBERT - 20 March 2024
" First class in every way.. "
" From the meeting at the desk to picking up the car in the carpark, everything was effortless and professional.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 18 March 2024
" Car was actually a hire car from Hertz . No issue with Hertz a part from the hidden charges when collecting. "
" Ended up with extra charges for breakdown assistance, what I was not expecting "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by LISA - 12 March 2024
" As above. "
" My booking clearly stated snow chains were included in my booking but Thrifty ( Hertz) insisted that was not the case despite it stating clearly on my booking and charged me additional to have them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEIGHTON - 20 February 2024
" good "
" ok apart from being charged extra to take the car into France. I've been hiring cars from Geneva for about 15 years and never had to pay a fee like this before. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ANTHONY - 18 February 2024
" You advertise that you are contactable 7 days a week but I tried to phone you at 2:30 pm on Friday to find your office was shut. When I looked at your website it said that you were only open 9am-1pm 4 days a week. This wasn't helpful given my situation with the hire and the stress. "
" Even though booked with Thrifty, the car provided was Hertz. The car had a few marks on it at pickup which was fine, and when I asked the staff they showed my the ones on their pre-hire inspection form. However, their inspection was incomplete and did not include a small number of other scratches that I pointed out to them including a red paint mark on the door. They dismissed these additional things and said that they weren't interested in them. However, the front of the car was parked very close to the car in front and as a result I was unable to inspect the underside of the front bumper. Due to the layout of the pickup location I was unable to reverse the car out of the parking spot to inspect the front of the car as I would have blocked the very busy passageway. On returning the car, the staff said that I had caused a small mark to the bottom of the front bumper and a larger scrape to the underside which I denied as I had not caused them. They claimed it had been caused by me driving into snow, which was impossible as there wasn't any snow where we went. They have sent me a bill for over £800 for a small mark which could not be seen unless you were lying on the floor. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BASEL, CH - Reviewed by SARAH - 02 February 2024
" See above "
" It all went very easily, and it was lovely not to find a queue when I arrived at Basel airport, only one person in front of me just finishing. It might be worth mentioning to renters that the nearest fill up station is some way away. Failing that, the only pump I found was right by the airport at extortionate rates. Perhaps hand out a map of local petrol stations? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 21 December 2023
" Works well "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JONATHAN - 04 June 2023
" I used to be confident in autoeurope but I am not sure after this experience "
" I was informed at the desk that there was a 50 euro cross border 'tax'. There is no such tax as far as I am aware and it is just an attempt to charge more money at the point of sale. I will not use hertz or Thrifty again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by JAMES - 12 April 2023
" All round very good "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 02 February 2023
" Staff all fine and nice car but extra charges not made clear at booking "
" I was charged extra (€50) for travel to France and for supply of snow socks (€90)- none of this was made clear when booking "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIPPA - 25 January 2023
" The car was good value - there was an issue that no snow chains were provided but the winter tyres performed well. "
" There were meant to be snow chains in the vehicle which weren't provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MATTHEW - 10 January 2023
" I was charged an undeclared extra at collection. I said that I was not in the contract. I was told that it was. The counter staff could not find the detail. But they insisted on charging me anyway. Told me to ask autoeurope for refund "
" I was charged an undeclared extra at collection. I said that I was not in the contract. I was told that it was. The counter staff could not find the detail. But they insisted on charging me anyway. Told me to ask autoeurope for refund "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by GEOFFREY - 22 December 2022
" See (3) above "
" Was very happy to be given a free up-grade to a 4 wheel drive Jeep Renegade "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CRISTIN - 02 September 2022
" great "
" superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RAFAL - 30 August 2022
" Highly recommend!! "
" All great car was gr8 staff was very kind all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARK - 03 April 2022
" Offered best value in this instance. "
" Quick hire, no queue, no fuss, and always easy access to car at Basel. Drop off would be quicker with a man in the car park but we were early so no probs with a short wait whilst the counter staff went outside to check the car - no queue helped, bit what would have happened with a queue? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 31 March 2022
" Overall excellent. "
" Unexpexted charge for breakdown insurance (hired in Swizterland, was not covered for France). At 30 EUR for 4 days it's not a big deal - but don't think it was mentioned in the AE docs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JONATHAN - 02 March 2022
" Simple, efficient - exactly what I needed. "
" Easy booking, really helpful staff in Zurich. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIM - 28 February 2022
" Always efficient. Best rates and the refundable excess gives peace of mind. "
" Ordered a Clio, received an Ope Combo. Much too big for my needs. Felt I was walking on glass when I saw the tiny size of a previous marked chip on bumper. Didn't like the CHF 500 call out charge if I broke down in France. Ouch. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BASEL, CH - Reviewed by STEPHEN - 06 April 2020
" Professional and courteous service. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARK - 22 February 2020
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIRVAN - 12 February 2020
" Its good. "
" The staff put hidden upselling charges without me knowing and didn't explain at all. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAVID - 11 December 2019
" . "
" I would have been easier to drop off if the Swiss/French border had been properly explained "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KRISTIAN - 05 December 2019
" Great customer experience. Nice to have a car that looked brand new. "
" Zurich office was very efficient and the vehicle was immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAVID - 28 October 2019
" As Usual, Auto Europe site was easy to use and the results quick to obtain. The voucher came through very quickly once the use of taking the car to France was approved - all within 10 minutes. "
" My business meeting finished early and I had caught an earlier flight to Basel to make sure that I could get to my hotel 2 hours drive away before it was shutting for the evening. On arrival at the Thrifty/Hertz desk, I was told that I couldn't under any circumstances take the car until the time it was booked for; even tough they had cars available and the car would still have been returned within the one day rental that I had booked. They wouldn't even let me upgrade and take a more expensive car straight away. The best they could do was let me have the car half an hour before the time it was booked for. They made me go away and wait for 2 and a half hours til I could return half an hour before the booked time. This was despite me telling them that the hotel that I was trying to get to 90 minutes drive away would now be shut. The clerk had to talk to the hotel and arrange for them to hide a key in a mailbox in order for me to get into my room. NOWHERE IN THE T&C'S DOES IT SAY YOU CAN'T TAKE THE CAR EARLIER THAN BOOKED. I understand if there were no cars available because I was early, but this wasn't the case. The clerk insisted this was company policy and refused to help me out in anyway - until 30 minutes before the booked time. I have use Auto Europe many times for booking car hire an both business and personal and have never had this as an issue - ever before. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by PAUL - 05 September 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GARY JAMES - 16 June 2019
" Excellent "
" The young man that dealt with us was exemplary in his approach as a professional and very warm and friendly as a person. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTOPHER - 15 April 2019
" good experience "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 08 April 2019
" Very satisfied "
" Very efficient - car was brilliant and we were upgraded at airport too. Car had a few scratches and scrapes which were noted but did not deter from the experience of the car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MARTYN - 20 March 2019
" Terrible, no clear terms and conditions about a credit card. Vehicle was booked quickly after airport transfer. Booked online but payment was processed over the phone with absolutely no mention of using a credit card to pick up the car. I would've brought mine along if I'd had known. So basically I paid £260 for absolutely nothing. No refund, unhelpful staff and had to pay extra for another vehicle. I will never use again. I am in the process of speaking to a ruling body and will make sure as many people know through poor reviews and word of mouth to 'NOT' use Auto-Europe. I certainly won't again. "
" Thrifty would not help the situation and just said get in touch with Auto Europe. Will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by EDMUND - 24 February 2019
" Terrible customer service, very long wait at counter, wrong vehicle type made available. "
" 30 minute wait at the service desk. Vehicle booked wasn't available and apparently my reservation wasn't in the system. Reservation was for a 7 seat full size van. After a further 30 minute wait at the desk, a Toyota Land Cruiser was made available which wasn't large enough to seat all 7 occupants and luggage. Staff were unhelpful, unapologetic and frankly didn't seem to care. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WILLIAM - 13 February 2019
" My experience with Autoeurope was easy and quick. I would recommend autoeurope as a service to my friends and family. "
" I've got to say it was one of the worst experiences of organising transport in my life. The man at the counter in Geneva airport needs a lesson in customer service and to know it's fairly rude to insult your paying customer in French. After finding out they were unable to help me, I was left stranded in Geneva with no refund as they refused to help there and then. Added to this I had little funds to pay for another car and had to cross the border to the French side. Where a friendly and helpful man from Europcar got me on my way. I cannot stress how disappointed and unhelpful the whole experience was. And I can comfortably say I will never hire from Thriftys again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by JOHN - 05 February 2019
" Not sure of the link between Herz, Thrifty and Auto Europe "
" Just everything was good, once I'd got to the office. For some reason the web-site didn't connect when I first enquired and then after when I was at your office, my people reconnected to place my order and everything went through fine. Oliver was tops, very patient and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by COSMO - 27 January 2019
" Awful "
" Booked within 24 hours of hire with debit card, was then told I had to have the credit card paid with when picking up the car even though I read a whole section on your website saying yoy "have years of experience renting hire cars without a credit card.... I also. I was then I could not cancel it because it was longer 24 hours before the pick up time but seeing that I booked it less than 24 hours before the pick up time this would have always been impossible. So was in fact no way I could get the hire car and have not been refunded. Not a happy customer! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BASEL, CH - Reviewed by DAVID - 13 January 2019
" All good, car clean & good spec "
" Had an upgrade, great! Good friendly service from staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 11 January 2019
" Easy to use website "
" Regular visitor to GENEVA and hire cars always taken to France - had to pay extra for breakdown cover to cover France .... not sure if standard across all hire company's "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by CHRISTOPHER - 07 January 2019
" A really great experience. "
" A really great experience good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EMMA - 02 January 2019
" This is Hertz's problem and not that of AutoEurope. The thrifty desk at the airport was closed so we dealt with Hertz. The staff at the desk were fine and the car was very good, it was just the pick up staff that were incompetent and very unhelpful. "
" We had booked a car seat but on arrival at the pick up we were told that the seat was in a Hertz van parked beside the office. Unfortunately the battery for the key to the van was dead and it took 50 minutes for them to jump start the van and get the car seat out. Meanwhile we were waiting in the cold and our baby was getting more and more distressed. The staff seemed to think this was a normal occurrence but both my child and my mother were sick afterwards. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GUENTHER - 02 January 2019
" Overall satisfied "
" Drop-off took a little while due to several drop-offs at the same time and not much space to park the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PAUL - 31 December 2018
" As above, all good. "
" Excellent service and a good car, all at the right price! I'll be back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IAN - 11 October 2018
" We almost always us Autoeurope and never have a problem. "
" The counter staff were excellent, very helpful and friendly. The only problem I had with Thrifty was that there was an extra charge for dropping off the keys in the box before opening time. If I had made the booking with Hertz there would be no charge. It seems unfair as it is exactly the same office. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 03 September 2018
" Not the correct vehicle. "
" Smaller vehicle than I booked. Not enough space. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ZURICH, CH - Reviewed by JOHN - 27 August 2018
" Auto Europe service was uncomplicated and efficient. "
" It was difficult to inspect the car (black) for damage because of poor lighting in the parking garage at ZRH airport. On our return, there was a delay because the luggage cover in the boot (trunk) was "missing". In fact, it was never there when we picked up the car and we didn't think it was provided because the back windows were tinted. This caused a delay when we returned the car. The operative was polite but somewhat abrupt although we were given "the benefit of the doubt" in the end. We felt we had done something wrong although we hadn't. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8