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TOULOUSE CAR HIRE REVIEWS
Car hire reviews in Toulouse
With its impressive collection of world-class museums and monuments, Toulouse is the natural gateway for anyone visiting the hinterlands of southern France, with plenty of car hire pick-up options at Toulouse Airport, Toulouse-Matabiau Train Station and other convenient locations in and around the city centre. The fourth-largest city in the country, it is affectionately known as La Ville Rose (The Pink City) due to the colour of many of its buildings. Home to two UNESCO World Heritage sites, namely the Canal du Midi and the Basilica of St. Sernin (the biggest Romanesque building in Europe), this ancient city combines a warm, temperate climate with all the thrills of hiking and skiing in the Pyrénées mountains less than two hours away by car. Don’t leave Toulouse without sampling the cassoulet, a hearty stew of local sausage, white beans and duck confit. The city is also famous for its air travel connections, being the headquarters of both Airbus and France’s space exploration centre, the Cité de l’Espace located right on the edge of town.
Founded in 1954, Auto Europe has since grown into one of the world’s leading car rental brokers working with all the largst and most prestigious global car hire companies such as Alamo, Budget, Hertz, Alamo, Dollar, Enterprise, Europcar and Sixt. You can book your car hire in Toulouse and other large cities in France in a few quick and easy steps through our high-tech booking engine, guaranteeing the cheapest prices and widest choice of vehicles in the process. Check out what other travellers think of Auto Europe's high-quality products and services by reading the many car hire reviews in Toulouse listed below.
AUTO EUROPE TOULOUSE, FRANCE Car Rental Reviews
Average Rating for Auto Europe Toulouse:
TOULOUSE, FR - Reviewed by RICHARD - 21 September 2025
" Auto Europe are my go to car hire comparison site when a car required. "
" Staff courteous at both collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PHILIP - 20 September 2025
" Yet to see what resolution is offered. Process seems very slow to address an obvious fraud. "
" Made to pay for hire TWICE!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by NORMAN - 14 September 2025
" On pick up, the car was on a lower floor of the car park. This was fairly dark. I was assured the car had no damage so drove it out, noticiing later on reaching my dstination that there was a ver slight dent in the driver side rear door. I assunmed this was allowable for a "no damage" report but luckily my wife had taken photographs. On return, I dropped off the keys and left, getting a note later to say I would be charged. Fortunately I was able to return to the desk an hour later to show the photo and the charge was scrubbed. If we had left town, this would not have been possible and re-claiming the charge would have been very complicated. May I suggest NOT doing car pick up fom a gloomy location and making photos a requirement rther than advice. "
" Very helpful staff, but picking up the car from the relative gloom of a lower floor in the car park meant we could not see the slight dent that we were later almost charged for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by STEPHEN - 13 September 2025
" Overall not bad but vehicles should be more thoroughly checked "
" Pick up was slow as the office was very busy. One headlight wasn't working "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by TIMOTHY - 13 September 2025
" This is not the sort of thing I discuss with friends. They're competent to make their own choices. "
" Nothing to add "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAMEELA - 12 September 2025
" Please read above. I will never use this once reputable company again. I will also share this experience with all friends and family. "
" We were quite simply scammed from the beginning - the car had many superficial signs of damage. As the car was black it was incredibly difficult to capture them photographically despite all our efforts. All four hubcaps were visibly damaged but easier to prove from the photos. We knew that there was mal intent from the start as when we returned the car, the representative cited he only had a record of one hubcap having been damaged. Fortunately, he could not argue when presented with the photographic evidence to the contrary. All the other damage on the black car body that we'd photographed he simply rejected and said they were just "reflections" and proceeded to hand me an iPad, incensed and in shock, we had a flight to catch, I had no time to think and just simply signed. I really wish I hadn't. The whole experience from the time we picked up the car felt unnerving - the extra insurance we were being overly encouraged to take out (which would have almost been the same amount as the car rental itself), was simply not an option. This should have been pointed out when booking the rental. The representative cited that should a small stone on the motorway scratch the windscreen, we'd be expected to pay 2000€! I chose Hertz from your site because I opted (although not the cheapest) for what I thought was a reputable company. I have had dealings with you in the past and have been completely satisfied. I have sent both yourselves and Hertz emails to express how totally unacceptable this unscrupulous behaviour we unfortunately experienced which both marred the beginning and mostly the end of our short trip to France, having been charged a ridiculous amount of money for damages that we did NOT cause to this hired car. I may not receive an appropriate response from either of you but will take this opportunity to approach some form of wider media. If from this experience I can make others much more aware and super vigilant, then the 500+€ I paid for a basic car for less than a week will have been worth it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by CHARLOTTE - 09 September 2025
" Goldcar forced me into taking out an expensive insurance policy, doubling the cost of my car hire, by hiking the rate of their caution so much so that I couldn't meet it on my credit card. (If I had been warned I possibly could have done). As I have my own care hire insurance I don't need theirs, so instead, always opt for them keeping back a sum, a caution, on my credit card and returning it at the end of the hire. In May the retained sum was raised from 1000 to 1,500 euros. On arrival on 1st September I found it had been hiked again to 2,000 euros with no warning . The company did not want to accept the limit on my card, which is a little over the 1,500.00 sum I had paid in May. I have been hiring from them for years and have never damaged their cars. I feel their behaviour was a cynical exercise in forcing me to take out an insurance policy I did not need by hiking the deposit to this level. It doubled the cost of the car hire. It's a poor reward for my loyalty. I would not use them again and would certainly never recommend them. "
" Goldcar forced me into taking out an expensive insurance policy, doubling the cost of my car hire, by hiking the rate of their caution/deposit so much so that I couldn't meet it on my credit card. (If I had been warned I possibly could have done). As I have my own care hire insurance I don't need theirs, so instead, always opt for them keeping back a sum, a caution, on my credit card and returning it at the end of the hire. In May the retained sum was raised from 1000 to 1,500 euros. On arrival on 1st September I found it had been hiked again to 2,000 euros with no warning . The company did not want to accept the limit on my card, which is a little over the 1,500.00 sum I had paid in May. I have been hiring from them for years and have never damaged their cars. I feel their behaviour was a cynical exercise in forcing me to take out an insurance policy I did not need by hiking the deposit to this level. It doubled the cost of the car hire. It's a poor reward for my loyalty. I would not use them again and would certainly never recommend them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by STEPHEN - 06 September 2025
" Good "
" All very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by POL - 03 September 2025
" Be aware that the car needs to be clwaned before returning ! "
" Thre big remark I have is that they did not make it clear at rental that you need to clean the car when you return it. I speak fluent French and English so there was no issue with not understanding. They just did not say it and charged me €80 afterwards. That is very disappointing. I use rentals in the UK and it is common practice there that the rental company cleans the car which is included in the rental price. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by KEVIN - 28 August 2025
" Booing was easy but the cost of insurance is never clear with car rental companies and it feels like a rip off when they try to charge you at pick up when they know you are in a rush "
" Everything was fine except (1) picking up the car: the paperwork takes forever which is ridiculous given technology today (2) the insurance suggested by the staff member would have cost more than the rental. This just smells of rip off. Your price should include a sensible level of insurance to avoid a conversation at pick up which just feels like you are ripping off the customer "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by NEIL DAMIAN - 20 August 2025
" Overall a good experience, except for unexplained charges to my credit card following drop off. I have received no email or contract to explain what they're for "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by FIONA - 20 August 2025
" I never got the car as my flight was delayed and there was noone at the airport to provide any service or no system in place to allow for key pickup when late for a flight delay. I was stranded at the airport with my elderly mother at 11.30 at night. Terrible service and I did not get a refund. Will never use Auto Europe or Keddy again. "
" I never got the car as my flight was delayed and there was noone at the airport to provide any service or no system in place to allow for key pickup when late for a flight delay. I was stranded at the airport with my elderly mother at 11.30 at night. Terrible service and I did not get a refund. Will never use Auto Europe or Keddy again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by KENNETH - 19 August 2025
" All very easy and someone answered the phone and my one question very quickly. Car pick up and drop off with hertz also quick and easy "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JILL - 13 August 2025
" Disappointed at the extra charges from Avis which I wasn't expecting. "
" When arriving at the check in desk staff were very quick to try and upgrade us to bigger car at extra cost. They told us we were not insured through auto Europe when we were under the impression we had paid for full coverage. We incurred an extra daily fee for insurance on the car which we hadn't budgeted for. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by MARK - 07 August 2025
" Brilliant - shame about EUROCAR sharp practice "
" EUROPE Car forced me into an Upgrade costing 205.52 Euros after claiming my booked car was no longer available as i had arrived late to collect it. I had to Q for nearly 2 hours to be served at the collection office and had previously advised you that my flight had been rescheduled to arrive later than my original booking. On inspection of the available cars outside Eurocar in Toulouse they had several available cars matching my original booking and i suspect the forced upgrade to a higher classification Automatic model was a money making ploy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by LEONARD - 05 August 2025
" Nil "
" Car was a little knocked about and very bottom spec. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ANDREW - 04 August 2025
" Good car, very helpful and friendly staff in both Toulouse and Montpellier "
" Good car, very helpful and friendly staff in both Toulouse and Montpellier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JANET - 31 July 2025
" Much better than last trip when I rented from Goldcar. - I rated them as close to zero as possible for their vehicle and service. Would happily use Budget again, will never ever use Goldcar again. "
" Busy at pickup with queue to collect. Nice car, clean and good condition . Drop off was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARTIN - 30 July 2025
" No other comments. "
" Generally very positive pickup and driving experience. I have 2 pieces of constructive feedback 1. Passing the cost of breakdowns on to renters when you are responsible for maintenance is not a good strategy for retaining customers. 2. Some sort of receipt on drop-off would be helpful to eliminate any concerns about being charged extras after drop off . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GEORGINA - 25 July 2025
" Awful "
" I was completely conned. They charged me for a scratch that was already there. They say they do it 3/4 times a day. Total con men. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by JOHN - 22 July 2025
" All already commented. It was a good price for this car I thought and cheaper than the other mainstream competitors. "
" Everything was ok. Very short wait plus no hard sell of additional insurance. They were happy we had the autoeurope insurance. It was a very nice car ready for us. Only 7000 km on the clock. The car wasn't checked right away on return. They said would email invoice (not arrived yet) but I noticed that the credit card block was removed later the same day. The credit card block was a bit more than I expected €800 but it wasn't a problem. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRIDGET - 18 July 2025
" As above "
" Just an efficient and friendly experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 04 July 2025
" Straight forward booking process. Good price. "
" No queuing to pick up or drop off, which is a major plus. Staff were efficient and pleasant. Car was in very good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 02 July 2025
" Europcar just in it to squeeze more money "
" I was offered an upgrade which I accepted but have since been severely overcharged and not getting a response to my subsequent complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by STUART - 24 June 2025
" Initially good but a disappointing end-result "
" The staff for collection were very polite and helpful. They offered a range of upsell-models however I was happy with the level I had ordered, which turned out to be an MG-ZS. The condition of the car was below par - badly dented rear r/h door, badly dented l/h rear wing, badly marked rear bumper. The most disappointing thing was that, upon return, I realised I hadn't filled with petrol, it was 1/2 full. I wholly realise this was my fault and expected to pay a premium. As I had returned the car nearly 3 hours before my flight, I asked if I could take it and fill it up. The attendant told me it was too late to do that and there was nowhere nearby. I asked how much they charged to fill it and he said 3 euro/litre.... which seemed excessive compared to the 1.60ish I would have paid at a station. This was a significant understatement however. They actually charge 3.29 PLUS VAT is marginally short of 4 euro/litre PLUS a 20 euro service charge to refill. It cost around 130 euros for 28 litres. If that isn't daylight robbery I'm not sure what is? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by BRIAN - 23 June 2025
" The experience was ok for me but you have to stay very aware that they will try to sell you something if they can. "
" None of the damage on the car was marked on the form which we only see when we have signed electronically (so I took pics. of all damage & faults on car at pick up & return) to cover myself. They were not that happy I had ins. from UK so they could not sell me theirs (at great cost) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by SARANNE - 14 June 2025
" All worked well, no issues. "
" Staff friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GRAHAM - 06 June 2025
" It was a simple and straightforward process "
" Great price friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 03 June 2025
" Like Auto Europe, but bad experience with Dollar "
" We were 10 minutes early for booking and were refused to start the hire process and made to wait with 2 young children after a long journey/flight We were offered hundreds of pounds of unnecessary extras The return process was unclear and the office closed when we returned which was not explained "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by PATRICK - 03 June 2025
" Autoeurope are my go-too for car hire "
" The collection paperwork should be quicker to complete - I have ordered exactly the car I need and don't require supplementary questions to sell me more stuff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by RAYMOND - 26 May 2025
" Faultless "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IAN - 26 May 2025
" All good with no issues. "
" Great experience throughout. No pressure selling if extras. Car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PHILIPPA - 26 May 2025
" We use Auto Europe a lot, but this time you have let us down badly. When we learnt that our flight was going to be delayed and realised Europcar desk would be closed by the time we landed, we called Auto Europe to assist, as invited to on your paperwork. Having explined the situation, your rep said he would contact Europcar and adk them to hold the car, and advised there would probably be a fee for them to be there after hours which we accepted. He said he would email me the outcome and what yo di for when we landed, as no point phoning me back as we would be in the air. We accepted this plan, him having assured us he would fix it and message me. When we landed, there was no email or message from Auto Europe and the Europcar office was closed. The out of hours Auto Europe was also closed! We were stranded in Toulouse at midnight. Europcar have a lock box so if Auto Europe had contacted them, they could have arranged a code to be sent to us to access the box on arrival, but there was nothing. We had to get a taxi to a hotel, pay forxall that plus a taxi back to the airport first thing in the morning to collect our car from Europcar, belatedly. The Europcar rep said we should have picked it up last night...we explained and as outlined above he was obnoxious and said our car had gone ( how could it, we were there as soon as they opened again!) and that we would have to pay again, over 3 times the original rental price, without any reimbursement for the first booking. We have complained to Auto Europe customer services who are refusing to take any responsibility or give any refund, which is disgusting. "
" The plane was delayed so the office was closed when we arrived at midnight. We got a taxi to a hotel for the night and arrived back at Europcar in the morning to collect the car we had paid for. The Europcar rep on the desk was rude, unfriendly and not at all sympathetic to our situation, and said the car had gone and wexwoukd have tobhire a new one at more than 3 times the price of what we had already paid for, and would not even offset thexrental fee we gad already paid against a new rental. We left and they retained our money. They said they had not heard from Auto Europe. We subsequently rented from Goldcar, who were friendly and professional, although expensive, but far less than Europcar would have been. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by TIM - 19 May 2025
" Bb "
" Bb "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DAWN - 30 April 2025
" Competitive prices good standard if vehicle no pressure to upsell "
" The collection of vehicle was slow even though completed quick pass as no separate queue at collection desk "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SHANE - 28 April 2025
" Cost effective no hassle car hire "
" Great and say collection and drop off Car clean and well presented Got a slightly larger car too - at nil cost extra All in all excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIM - 25 April 2025
" See above. "
" There was a problem with damage to the windscreen. It was not pointed out, and then on return, it was. We had only driven from airport to our home and back and there was no incident to damage the windscreen. Windscreen damage should be highlighted as an issue by the hire car person. Including what size of damage counted as significant. I refused to sign the car back and am expecting an email from Europcar to tell me they will charge me for the damage. I'm not happy at all. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by AMANDA - 18 April 2025
" 10 out of 10 in all areas. "
" Easiest car hire ever excellent vehicle. Will be my go to in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 13 April 2025
" A bit petty by the rental stagmff "
" We arrived at desk at 9.45 and we had booked the car for 10.00. We were told to wait for 15 mins although there was nobody else in the rental office "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by ROBERT - 12 April 2025
" Overall the car hire was very good and suited us perfectly. "
" The car was very good, almost brand new and in great condition. The only downside was the staff member who seemed to be pressuring us to take additional insurance cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 08 April 2025
" Always use Auto Europe and happy to recommend "
" The drop off was hindered - and severely delayed my arrival into the airport terminal - as the registration of the car I was driving did not readily appear on the Europcar system. The operative worked hard to complete the drop off process (had to go into the office on several occasions) and we agreed that I could leave without electronic (or paper) transaction to prevent further delay. The length of time the drop off took did cause some unease amongst my family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MALCOLM - 06 April 2025
" Very satisfied "
" Very helpful counter staff and excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 25 March 2025
" Good "
" Our only problem was in trying to open the voucher. A quick call to your UK office resolved the issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTOPHER - 19 March 2025
" If you want people to fill out questionnaires, you shouldn't force them to type anything. "
" If you want people to fill out questionnaires, you shouldn't force them to type anything. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARIA TEREZA BAPTISTA - 16 March 2025
" 10 "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 11 March 2025
" Easy to select a car and reserve it. "
" Easy collection, very quick return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 28 February 2025
" Very efficient process. "
" Was held up at start and then charged for late return even though I was early. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 25 February 2025
" If you are using companies like Alamo by enterprise I won't use you or recommend you. "
" I'm currently disputing a charge made before I even dropped the car off. They are not even trying to pretend they aren't thieving anymore. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by RICHARD - 20 February 2025
" Auto Europe pricing is good, albeit you need to watch for the hire companies amending prices. However cancelling and rebooking is not an issue. "
" Staff were really helpful on both pick up and drop off. Car had a few scrapes but in good order "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RONALD - 14 February 2025
" comments as aboves "
" they didnt, have the car I booked in that category,the only car they hadm was a toyota chr and I had to pay 60+ Euros on top for extra insurance,so not impressed I needed a car.don,t know if you can do something about this case. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by MALCOLM - 10 February 2025
" As stated at Item 3 above. I think all cars should come with a spare tyre or other means of overcoming a puncture. "
" The car hire document listed a lot of external damage and when I reviewed it before setting off I found even more than was listed, so I photographed everything I could see. Sure enough, when I handed the car back the guy pointed out additional damage that was not on his list so I was saved when my photos showed that damage was there at the time I took possession of the car. So it is vitally important to photograph every bit of damage you can see before you set off and don't forget wheels, the roof, the interior and the boot. I was concerned the car had no spare tyre and no other means of overcoming a puncture except needing to call for assistance which could be a big problem if heading to the airport to catch a plane! So check this also before setting off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by MARTIN - 10 February 2025
" Easy "
" easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 22 January 2025
" Great selection, easy to navigate, trustworthy website "
" Fast check in - did not try to upsell as they did in October 2024 - easy drop off, good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SARANNE - 07 January 2025
" Have already made another reservation with Goldcar! "
" Helpful friendly staff although collection could have been a little quicker. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ALEX - 02 January 2025
" Easy to use. "
" All good. Staff were especially helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GUY - 31 December 2024
" .... "
" 200€ for a fiat 500 for 2 days is a rip off "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALASTAIR - 29 December 2024
" Always very good - well set out website and reliable information. Apart from GOLDCAR which if has not been ejected should be! "
" friendly and efficient. That is all it takes ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRUCE - 19 December 2024
" Easy booking "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 27 November 2024
" as above "
" There were no cars available when I arrived and we waited for 2 hours despite being on time! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ANTHONY - 26 November 2024
" Thanks "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 21 November 2024
" excessive over charge "
" charged an extra day for being 20mins late at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JUDITH - 19 November 2024
" Not AutoEuropa fault I know but one of your clients "
" Very slow collection of car and when I started driving on motorway there was a loud banging noise. Stopped in the dark and couldn't see problem and next morning discovered the engine protective tray under car was hanging down and hitting the road surface. Dangerous and had to get it mended locally as only had 2 days in France. Cost 30 euros and when I returned the car they had no way of refunding me at the counter. Parcel shelf also broken and blocked rear window. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by MARC - 04 November 2024
" I've hired with Auto Europe for years and I've never been disappointed. Auto Europe is my first choice when it comes to renting a car as the prices are always very competitive. "
" Very nice colleagues and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by NAOMI - 01 November 2024
" Easy to book online from afar. "
" Our flight was delayed and outwith opening ours, but staff stayed on and were ready for our arrival. They of course wanted to get home and because of this we were unable to check the condition of the car until the following morning, with staff saying they were unable to agree the condition of the vehicle the following morning. We were also unable to add a second driver for part of our trip, unless we wanted the cover to start immediately. So we returned part-way through our stay and added the second driver for the last 4 days, with staff assuring us we would be charged an extra €13 x 4. When we dropped the vehicle off at the end of our trip, staff attempted to charge us an extra €13 x 9 which was the duration of our stay. We successfully argued our agreement with previous staff. It was a great car though, and we were delighted to be able to collect the car after our delayed flight because we were staying 2 hours north of the airport. All in all a decent experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEITH - 28 October 2024
" no problems with Auto Europe but it seems Hertz/Dollar do "
" the check in was very bureaucratic, We had to give a lot of details to be filled in that Auto-Europe should have passed on. Never had this with Enterprise of Avis for instance "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PATRICK - 27 October 2024
" Bad experience with Europcar/Keddy "
" The Pick Up process with Keddy was worse than I've ever experienced, even worse than Goldcar! There was a long queue extending outside the reception as the service for all renters appeared to be extremely slow. When it was my turn I discovered why - the Agent (Robin) continually tried to upsell...three times! Initially for added 60 euro/day, then 30 and after disappearing for an extended period, returned with a "managers special" of 20 euro/day. I know what car I need, I rent regularly and booked exactly the car I needed for tis rental. I expect to be able to turn up, have my paperwork processed quickly and efficiently, then be able to get on with my journey. I did not receive the service I normally obtain at Europcar, I will struggle to maintain my loyalty and will consider alternatives in January 2025 "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ROBERT - 20 October 2024
" Overall we were very pleased with the vehicle, the staff courtesy, etc and so would be happy to recommend Alamo / Enterprise. "
" The vehicle was very good, the staff were also good and so a very satisfactory service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANTHEA - 10 October 2024
" Asked for automatic and got what I asked for,ground staff,young man .v.efficient made everything easy "
" Fuel interesting 1st time ever this type of car great to save money "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEVIN - 04 October 2024
" We are very happy with Auto Europe but couldn't really recommend the Budget car rental agency at Toulouse Airport. "
" We had to wait about an hour for our car as the car washing machine had broken down. The counter staff, especially the manager, were very efficient and helped everyone as fast as they could. When we finally got our car we noticed a very strong smell of cigarette smoke but as we had waited so long we just put up with it, but it was a very strong smell and we had to buy some air freshener to try to get rid of the smell which for the whole 2 weeks never did go away. There was also a very obvious dent in the bodywork just above the rear left-hand wheel. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by DAVID - 04 October 2024
" Simple. Cancelled and rebooked when a better offer came available. This encourages early booking to secure a car. "
" Probably the best yet at Toulouse. Checked that the car was suitable, before sorting the paperwork! More relaxed about minor marks on the car, which was reassuring, even though there were none afterwards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DEBORAH - 02 October 2024
" Our return flight was cancelelled and the GoldCar phone number did not answer on a Saturday, we rang Auto Europe for help and your customer service guy did not want to know, had the attitude that it was not his problem. "
" Initial price is great, extras are expensive "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 01 October 2024
" called you on saturday to explain my situation and auto europe were very helpful but had the same problem as me ie.no way able to contact goldcar "
" had to extend car by 24 hours after having ba flight cancelled and spent whole of saturday trying to call goldcar office at toulouse airoprt by no answer at all despite website and my contract saying the office was open from 0800/2229 !! have complained to them since and no appologu or reason given !! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by KEVIN - 01 October 2024
" Am awaiting response to my comments per above and gaining a refund/ reduction in costs "
" I booked an automatic and this wasn't available at Toulouse so had to have a manual. The car should have been a Nissan Xtrail or equivalent and I received a Dacia with various scratches as the only available on collection. Due to volume of people arriving at the Enterprise desk there was a wait of nearly an hour so had to take what was available to get to my appointment. However no reduction in costs was offered or available from staff who said we said query with our Uk booking operator! Very disappointed and dissatisfied with all the above "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by DARREN - 28 September 2024
" Will definitely use again on my next trip . Really easy from start to finish "
" Excellent service all round . Quick. Pick up and drop off . Easy to return . Nice clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 26 September 2024
" Web site easy to use, clear choice of rental options and pricing "
" Alamo (Enterprise Toulouse Airport) were very good. Slight wait for someone to show me the car but very efficient and the staff were great. Given option of an electric car which I did not need to charge on return which was fine for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 25 September 2024
" Your helpline was very helpful twice when we changed pick up time and I reported what was happening on drop off, and he reassured me I was covered. However I'll avoid having to hire a car in the future "
" Scammers. On returning the vehicle they claimed I had damaged plastic under the bumper. I had driven it twice 200k each way largely motorway without incident or damage. It was parked in a private drive way. for 4 days. I had full insurance and excess cover so whatever they claimed would be paid, (perhaps they knew this) but for them to claim it was us do damaged the back end was a lie. This was a scam and they charged my card euro 260. When I picked up the car they were high pressure selling asking for euro 210 for fuel and insurance and not to charge for me using a debit card. I refused this, but I guess their scam go a payout in the end. I will never use Goldcard again, and I suggest you as a booking agent never use them. The web is full of similar stories. This scam cost me noting (as long as the insurer pays up) but if they do it to others who are innocent of causing damage that's bad. The quality of the car was poor. Lots of scratches and old and used. they said it was "going back to tyhe manufacturer" after our hire because it was so old "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by SHAUN - 25 September 2024
" I would use both Autocar and Goldcar again! "
" The staff at the airport were a delight; efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by YVONNE MARIE - 24 September 2024
" no issues, all went perfectly "
" Quick counter service for a change. Nice car, automatic. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 23 September 2024
" No problems at all. Went smoothly. "
" The operation appears to be very professional. The paperwork was completed very easily and quickly on pick up and return. An upgrade was given free of charge as no manual change vehicles in the class were available. The only let downs were that the aircon didn't function and the air quality as a result was poor. In addition the windscreen fluid hadn't been checked and was empty. This might have been a problem had the weather been bad on pickup. Otherwise an impressive performance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETER - 23 September 2024
" All OK "
" Vehicle not ready at preset collection time, but otherwise VG. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ELIZABETH - 17 September 2024
" I'm trusting that autoeurope will sort this double billing out as a matter of urgency. Autoeurope need to be clear that only 3rd party insurance is included in the price so extra needs to be taken. I now know this can be acquired much cheaper in uk . "
" I paid autoeurope the total amount at time of booking. When I returned the car to Alimo - I was advised I needed to pay the whole amount as well as daily insurance for hire duration. I advised I had paid Autoeurope but as I didn't have receipt on me & was advised that my card had been " held " but not charged until now- I paid. When picking up car at airport we waited over an hour to pick up. I was advised if there was a mark on the car I would be charged full amount- 1.500 €. I took out daily insurance as was anxious. My receipt was said to have been emailed to me - I never received it. When I returned the car at airport, I told them this & they promised to resend- I still haven't received it. When I asked for a printed receipt I was told I would need to wait at least 30 minutes- as I needed to check in I couldn't wait. I have rung autoeurope today and my complaint was treated very seriously and with apology. Autoeurope have emailed Alimo - but I am currently out of pocket over 300 € "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by RICHARD - 14 September 2024
" great car (Peugeot 508) and great service. "
" Thomas at SixT - top guy! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 14 September 2024
" Good search and comparison service, additional insurance ok "
" No issues, as usual the staff tried to upsell the insurance but when I explained that I had full cover it wasn't pushed further. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 10 September 2024
" All went very smoothly "
" All went very smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 09 September 2024
" 1. The service I received from your company was clear and reasonable. 2. I was unhappy about the pressure from Goldcar at the airport especially as I was under pressure to get to a funeral some 100kms distance that day and the additional costs for no real benefit. Same sharp practice from them I have experienced in Spain. 3. Not a big issue but all of the car hire firms have left the main airport building and are now situated in P3 parking area. "
" 1. Asked whether car had Apple CarPlay as needed a connection to SatNav on phone. Told original order (Fiat 500) didn't but I could have upgrade for €30. at time of payment found this was per day not one off payment. 2. Told that the original payment of "Auto Europe Car Hire Full Damage & Theft Protection" to Auto Europe didn't cover everything , if I didn't take one additional insurance with Goldcar, had damage to the car then I would loose a lot of money and would have to try and get reimbursement from Auto Europe. I was already late to get to the funeral (reason for journey) so I paid additional €127/£112.67. I felt I was unduly pressed for this payment. The car had deep scratches on both sides plus dents and scratches on the tailgate and front of the car. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by CHRISTOPHER - 05 September 2024
" Thrifty/Hertz did not know that I had taken out complete, additional insurance. "
" Post drop off charge of £138. No invoice, no details, no explanation? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ILESH - 31 August 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 31 August 2024
" Really disappointed to be charged over one hundred euros for a car seat for a week. Pricing of the car seats was very difficult to find on the website and now I can see why! Staff on site friendly "
" Really disappointed to be charged over one hundred euros for a car seat for a week. Pricing of the car seats was very difficult to find on the website and now I can see why! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by GREVILLE - 18 August 2024
" Enquiring about satnav I was told the vehicles didn't have any. Both vehicles in my party did. "
" Waited an age to be attended to at pickup - about an hour. Another party member was much longer. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by SIMON - 12 August 2024
" Car hire through Europe car is fine. Would recommend you don't use goldcar to represent your business. "
" Counter staff were extremely slow and disinterested. I waited with my wife and two young children in the hot sun for 2 hours to collect the car. One member of staff stopped to take lunch instead of helping to clear the queue. Car was covered in light damage and steering juddered at speed. I did not have the energy to deal with them to report or replace the car. Totally unacceptable customer service. We won't be using Goldcar again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by SIMON - 11 August 2024
" Unhelpful assistant at Auto Europe did not offer to contact the rental company but instead rather smuggly advised that this was why you offer additional protection. Not very helpful. "
" Due to late arrival of our flight, the booking had been cancelled. We tried on numerous occasions to contact the local Alamo office, but no one answered the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by CAMILLA - 31 July 2024
" Great prices and easy to book and amend when I needed to upgrade to a bigger car "
" Very good service only thing that reduced my rating was the length of queuing to pick up the car and drop it off. Also the time we had to wait to add a driver after my brother arrived on the 12th. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 30 July 2024
" Fantastic experience from start to finish. Highly recommended. "
" Fantastic experience from start to finish. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 30 July 2024
" Didn't like being asked for additional insurance by Europe car when we'd already taken it out with AutoEurope. The car amber engine alert sign came on a couple of times during the trip - disconcerting. Booking was relatively easy. "
" Didn't like being asked for additional insurance when we'd already taken it out with AutoEurope. The car amber engine alert sign came on a couple of times during the trip - disconcerting. Check-in took a long time. Can you not speed this up? Everything else was fine - nice car and procedures. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by NICHOLAS - 29 July 2024
" Only comment is that the signposting for the drop off at the end of the rental was poorly signposted as was the pedestrian route from the car park to the office "
" Only comment is that the signposting for the drop off at the end of the rental was poorly signposted as was the pedestrian route from the car park to the office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 28 July 2024
" No surprises "
" Pick up and drop off handled efficiently. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRIAN - 27 July 2024
" Thanks a great experience throughout "
" Thanks a great experience throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTOPHER - 25 July 2024
" Ok "
" All ok except it was almost an hours queue to collect the car. Unbelievable inefficiency! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DEREK - 19 July 2024
" Happy "
" Happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETER - 16 July 2024
" Yes, this car hire was a positive experience and well organised. "
" Everything worked well for us. Very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALASTAIR - 15 July 2024
" I rely on Autoeurope to find the best rental offer - but the interface with Goldcar would appear to be lacking. "
" I purchase full protection through Autoeurope which was not recognized by Goldcar, who demanded I pay again for insurance. I refused and I subsequently had to self insure otherwise i could not rent,. All for one day rental at EUR90! EUR50 penalty on return of non empty tank as a fine plus the surcharge fuel rates. Awful experience - like someone is trying to rip you off. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LACHLAN - 07 July 2024
" Would recommend "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MALCOLM - 07 July 2024
" Said it all above it was awful. "
" Car was not what we hired so very disappointed. It was filthy inside do have photos if needed. Also puncture repair kit was missing. Car was all bashed so we had to spend ages checking it over, also had to wait ages for the car to appear. Ghastly arrogant and unhelpful staff in the office particularly 'Mairie'. All a terrible experience made me cry it was so awful and our start was delayed by about 2 hours. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by PETER - 06 July 2024
" See above "
" Pick up staff very unfriendly and unhelpful and made the pick up experience as difficult as possible "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by SUSIE - 26 June 2024
" A very good overall experience "
" The staff were efficient and I felt very looked after. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 24 June 2024
" Autoeurope very competitive and easy to compare rates available with the various companies "
" Brand new car (4kms on the clock). Such a shame that we queued for almost 30 minutes to get the car (process takes much longer than with other companies), constant hard upsell for their insurance and drop off not great with staff demanding the car is inspected (which is what I wanted) but no staff available. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEVE - 23 June 2024
" Having been told by your adviser I would receive a full refund when I had to change the driver name having lost my licence, you have now said I won't receive any refund. You have also ignored my recent emails so unfortunately I am now seeking legal advice. Appalling customer service because if there was any failure it was your staff who did not conduct the rebooking correctly. "
" Good helpful staff "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JANET - 13 June 2024
" Autoeurope should stop using companies like Goldcar and firefly. Unless you take out their extremely expensive excess insurance they will try to swindle you. "
" They tried extremely hard to get me to buy additional excess insurance. The car was badly damaged with scratches and dents all over. 25 areas already highlighted on the booking form. I took 30+photos at pickup. Despite this they managed to 'discover' damage that they alleged I did to the car. Neither I nor my elderly mother caused damage to this wreck of a car. Unfortunately as it's on the running board. I don't have photos of the interior so they can get away with this. Frankly it's fraud. I will never use goldcar again and will strongly advise anyone I know to avoid them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by STEVEN - 12 June 2024
" No problems with pick up or return although I couldn't find the car return at first but it was straightforward once found. Perhaps customers could be informed to go to area P2 to return the car. "
" The instructions were to go to the Hertz desk in the terminal but the office has moved across the road to the car pick up underground car park. This needs to be updated but overall the experience was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 09 June 2024
" I've never found better prices "
" Friendly and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 04 June 2024
" Like I said abov.e..... "
" So the car we booked wasnt available upon arriving at the alamo pickup, as for some reason no one was returning their cars. So they gave me another car which was a lower grade than a paid for and I didnt get any reduction in cost. Also the booster seat was like like a plastic box, completely unsafe for my daughter to use. So i ended up going to buy one. The whole service was appauling. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by THOMAS - 03 June 2024
" Not the best, but not Auto Europe, but Europe car "
" The provider (Europecar) wrapped me off at the airport They said my car was now unavailable and I needed to hire a more expensive car, disappointing "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 30 May 2024
" See 3 above. "
" The young woman on the desk at Toulouse airport perceptively thought the designated car 's boot might be too small easily to accommodate my wheelchair. She provided a larger car at no extra cost. That was very kind and helpful - my thanks to her. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ABNINDER KAUR - 22 May 2024
" Great "
" Got an upgraded car people at Alamo were extremely helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 16 May 2024
" User friendly and easy to navigate Web site. "
" Fast pick up with minimum delay and very efficient and helpful drop off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PATRICIA - 13 May 2024
" Straightforward to book with Auto Europe and plenty of email reminders about what to expect and to take along with you. "
" The instructions with regards to the Thrifty/Hertz desk being in the terminal are incorrect - that office is closed and did not have any instructions to direct you to the office in the car rental car park! It was straightforward once I got seen but quite a slow process to record all of my details "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by THOMAS - 09 May 2024
" The fuel price was outrageous. I'm aware that drivers are expected to return the car with a full tank - however with no garages available and a flight to catch it was too difficult. I didn't expect to be charged €173 as well as a €19 surcharge. The fuel price was more than the cost of the car!!!! "
" The fuel price was outrageous. I'm aware that drivers are expected to return the car with a full tank - however with no garages available and a flight to catch it was too difficult. I didn't expect to be charged €173 as well as a €19 surcharge. The fuel price was more than the cost of the car!!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRUCE - 03 May 2024
" As above "
" Car was booked from 4pm. We attended the Proxy around 5.30pm and still had to wait for around half an hour for a vehicle to be delivered. When I complained we were allocated a vehicle 5 minutes later. Leaving the airport was easy. Returning the vehicle was a little confusing. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 24 April 2024
" The Toyota hybrid system is superb and an awful lot better than solely electric cars "
" We were very pleased with the Toyota Corolla hybrid which was ideal for our trip. It was rather battered and quite high mileage but clean and in good mechanical order. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by NEIL - 17 April 2024
" Another great experience. "
" The counter staff at Toulouse were very helpful and extremely pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 08 April 2024
" Great efficiency. "
" Excellent customer service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALASTAIR - 02 April 2024
" efficient and courteous "
" very professional and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 20 March 2024
" As above "
" On all correspondence it stated office in terminal building. That office wasn't open and we then had to locate it in car park. How about sending a text advising location of office - it was literally from one end of the airport to another. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 15 March 2024
" no problems, but we may well go directly through Avis in the future. It seemed odd to have to print out a voucher on top of the Avis documentation. "
" all went very smoothly, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEXANDRA - 14 March 2024
" It was fine .I had a very bad experience last year with another company so I was very wary with this car hire experience . "
" It was efficient .I didn't like the hard sell on taking out insurance . Returns were efficient too. Costs seemed expensive compared with other countries. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by STEPHEN - 13 March 2024
" I booked through a comparison site & was convinced I had full insurance. On arrival I was told that was not the case + offered insurance at an additional cost equivalent to the full rental price paid. This is an area of confusion for hirers. "
" Seamless, very helpful staff + remarkably fast drop off. Sole gripe would be the scratched and dented condition of the vehicle. That is the fault of other hirers I appreciate but the car was badly marked. Otherwise no issues and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by PETER - 07 March 2024
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EMILY - 03 March 2024
" Autoeurope provided lots of different options which is why I always use them "
" The car had clearly been smoked in previously, and there was still a smell in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PETER - 02 March 2024
" Good value and easy to use. "
" Everything was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 28 February 2024
" We generally get the best deal through Auto Europe. The small electric vehicle we were given this time was not fit for purpose and would only be of any use for short journeys in a city. Next time we will specify petrol or hybrid. "
" We booked an electric vehicle for a brief trip to our home 57 miles from Toulouse airport. Europcar upgraded the car from a Fiat 500 to a Renault ZoE to give us a greater range. After this journey, a couple of short local trips and a 34 mile round trip to a nearby town, the car had only circa 30% charge left - insufficient for the journey back to the airport. We have a new charger in our village, but the car would not charge on it. The plug in charger supplied with the car did not work. The neighbouring town had two chargers. One was broken and the other, when we eventually found it, worked. It took nearly two hours to get the charge back up to 80%. We wasted several hours of our holiday trying to charge the car which appears to have a usable range of little more than 100 miles. This is not sufficient when the charging network is inadequate. Never again! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IAN - 16 February 2024
" Ideal little car for our needs. Lively on the motorway and well balanced through more local and wet lanes. The car was competitively priced and and well sourced by Auto Europe, a firm I've been using for ages and can only recommend, whether hiring in this country or abroad. "
" Lovely little car...Peugeot 208 GT...automatic with manual paddles...ideal for two of us on a short break. I was prepared for the healthy deposit and did make it my job to check with the staff that all was good and the deposit returned before I left the returns car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 07 February 2024
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 05 February 2024
" Web site is easy to use and prices were very good. "
" Very good service from the team at Toulouse Airport. Only issue though was the car was awful (clean and as per the category booked) . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ALAN - 02 February 2024
" All in all a good experience and exceptional value for money. "
" The car was provided as described. The pick up procedure was quick and easy, which meant I was on my way in no time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 29 January 2024
" Easy to navigate site and trusted provider "
" Pick up and Drop off could be faster - overall a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GRAEME - 11 January 2024
" Easy process. "
" Easy process. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PAUL - 10 January 2024
" My only comment was that the car was a modern hybrid, which I had not driven before. The car was so different to any conventional car, with automatic functions everywhere, it would have been very helpful to have someone there to devote just a few minutes to explain how the systems worked. eg the headlights. Apart form that, I thought the service was excellent. "
" Everything worked well . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RAZA - 09 January 2024
" It is now nearly three weeks and we are still awaiting a refund as we had paid for cancellation insurance. "
" Did not have a car for us to collect as we arrived late due to flight delays. Tried to sell another car to us, under new contract taking advantage of our late night stuck at airport situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by STEVEN - 22 December 2023
" Very good! "
" Lovely, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PHILIP - 17 December 2023
" Had a free upgrade, which was great "
" Car was collected from Hertz. Customer service was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRUCE - 15 December 2023
" Fast booking, good price "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RAY - 03 December 2023
" I find the layout of AutoEurope's website very clear. The options are varied and set out well, generally speaking they are competitive and normally my first choice for a quote. "
" In my 30+ years of travelling and renting cars abroad I was somewhat mildly irritated by this rental. The counter staff were extremely friendly, however, I felt forced into paying an extra 90 euros, purely because I was driving to an area that apparently required snow tyres. Having visited this area numerous occasions I knew these tyres were not required. Furthermore the weather was very mild. I had no plans to drive in the mountains. There was no indication within the rental voucher that suggested this was an extra cost. It's not happened before, this was the first time using Keddy/Europcar, so on this basis I shall not use them again. That aside, the car was good/clean but for a three day rental, worked out quite expensive. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by GRAHAM - 01 December 2023
" Very efficient. Good service. Easy to book, good rates. "
" Always important to take loads of photos of a car from all angles. Even if you inspect a car, there are often things you don't notice initially. There was in this case, but no problems when I returned the car. I had photos as reassurance though. Deposit was released on my credit card in 5 days or so, which was also good. It was a good, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 30 November 2023
" Everything was straight forward with no hidden charges. "
" Easy pick up, friendly service. Very nice car (free upgrade). Prompt return. Everything was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 13 November 2023
" Easy to use and good value "
" Great staff and easy process but car had so much damage they had to change it as the staff were unable to confirm what damage had / had not been recorded "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ANDREW - 09 November 2023
" Easy to use website. Clear comparisons and recommendations based on our requirements "
" Friendly efficient staff. Smooth process to pick up and drop off. Car was excellent for our purposes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANTHONY - 08 November 2023
" Very helpful staff at Toulouse airport "
" very helpful staff at Toulouse airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 06 November 2023
" Auto Europe Website is easy to navigate and is trusted. "
" Europcar are not cheapest but they do not pester with "added sales" so worth the premium "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KENNETH - 28 October 2023
" Excellent "
" Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 27 October 2023
" . "
" AVIS usually on the expensive side, but on this occasion was VG value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NIGEL - 22 October 2023
" Its car hire "
" All fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 21 October 2023
" See 3 above + have to say the car was poorly cleaned when we picked it up/ "
" Upon the return we found the airport closed due to a bomb scare. The Goldcar staff went out of their way to be helpful and made a worrying situation much easier than it otherwise would have been. Please do passon our thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by LIONEL - 17 October 2023
" Excellent, used Auto Europe a few times. Always provide a great service and are able to sort out changes in schedule efficiently and quickly. "
" The lady at the counter was brilliant in Toulouse. Efficient, explained everything properly. Made it all very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 12 October 2023
" One day hire only. Easy and efficient "
" Easy pick up and drop off. Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 11 October 2023
" Cc "
" Cc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRIS - 05 October 2023
" Good overall "
" Charges for Petrol were absurd. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NEIL - 29 September 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LOUIS - 23 September 2023
" Europcar provides us with a car without adaptors for Charging. So got stuck in the village where we were staying. Had to call assistance to pick up the car and got taxi to go back to the airport to pick up an other car. We lost an entire day of our 4 days holidays. "
" Europcar provides us with a car without adaptors for Charging. So got stuck in the village where we were staying. Had to call assistance to pick up the car and got taxi to go back to the airport to pick up an other car. We lost an entire day of our 4 days holidays. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by SIMON - 23 September 2023
" This would a good experience with Europcar. They haven't always been so positive in the past "
" This would a good experience with Europcar. They haven't always been so positive in the past "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KENNETH - 21 September 2023
" The booking engine works well and it's easy to change if travel plans change. "
" In spite of having pre-registered with the digital check-in facility, on arrival at the counter my car was unavailable - the counter staff were as frustrated as me - apparently the IT system is the source of the problem. However last year at around the same time I had exactly the same problem and on both occasions had a lengthy wait whilst waiting for a car to be produced. The counter staff were very apologetic, however this situation should not arise especially as they must have been aware of bookings well in advance. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by ELSPETH - 18 September 2023
" Good car & very helpful staff. "
" Excellent & very helpful staff....one small comment--- it would have been helpful to have a paper map of car rental location with directions for exit/drop off ....otherwise all good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LEWIS - 13 September 2023
" no comment "
" Everything to do with the car - excellent. Everything to do with the final bill - appalling. no transparency on pricing. Additional charges, unknown to me beforehand: Location Surcharge. Vehicle licence fee. And then VAT at 20% - why is this not shown on this original quote. I had to pay another £181.98 which is automatically charged to my credit card so no opportunity to discuss it. Especially as you are rushing for a plane. Total rip off. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 12 September 2023
" This is the first time we have used Auto Europe to hire a car and the first time from Goldcar, we would certainly never use Goldcar again. We appreciate we booked the car at the last minute, but we felt it was very expensive for the poor quality of the car provided. "
" Very poor quality car with high mileage, which was probably not legal or road worthy. The speedometer was digital in mph only and we were driving in a country where all the speed limits are in kmph which made it difficult to know what speed we were actually driving at. The car felt unsafe to drive at speed on motorways. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ALEXANDRA - 09 September 2023
" All good "
" My first car had a fault re the automatic braking system and had to be taken away by an engineer on day 2 ( I picked up the car in the evening on day 1) . I contacted The 24 hr helpline when the car got worse and the engineer was sent . He took 3 hrs to arrive so it was late afternoon on Saturday . When the car had been taken away I contacted the helpline again to arrange a new car and was told it was too late (4.pm ) and I would have to wait until Monday - totally unacceptable. I was then told the firm would send a taxi to where I was (90mins from Toulouse ) and I could pick a car up and drive back that evening . Again totally unacceptable. Eventually a taxi took me to the company on Sunday morning and I collected a new hire car which was fine . But I lost hours of my valuable time on my holiday on the phone , waiting for calls back which never came and then I had to go to the airport rather than a car being provided to me . Very poor service . "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KENNETH - 07 September 2023
" Seamless "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ILESH - 05 September 2023
" Exceptional service provided "
" Exceptional service from Peugeot and car 2 Europe. Service agents were always helpful and resolved issues incredibly well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 04 September 2023
" As 3, plus car had multiple 'dings' as if it had been in a hail storm, however, worked perfectly with no issues. No damage report was provided prior to rental. "
" Car drop-off. Inspector failed to notice I'd left my jacket (and house keys) in the boot. My mistake, but should have been picked up. Have since had no contact from Keddy/Europcar despite reaching out twice. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by GILES - 26 August 2023
" Very good quality all round "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 16 August 2023
" We queued for 45 minutes to collect car, vehicle was great, drop-off easy. Shame the car seat was faulty, which led to it being not used and a waste of money. "
" I was disappointed with one of my childrens car seats which was unusable due to a defect, I reported this at drop off but the man serving me just agreed it was faulty and put in the car for the garage to look at it. I would have expected my money back for this problem. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 16 August 2023
" As above "
" Generally very good Pressured into buying extra insurance at airport with slick sales techniques. Makes hiring a car so expensive. Not introduced to car features and controls just given key. Had to ask for sat nav to be set up and destination put in, which was done quickly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DARREN - 14 August 2023
" Depends on outcome of help in resolving issues with Budget - I am a long-standing customer of Auto Europe but have not rented much via Budget. Also had a similar or poor experience with Avis a year ago so definitely avoiding Avis/Budget in the future. "
" Raising separately with your customer service team but overall experience was awful. Budget added a host of additional charges and insurance costs without flagging so the rental cost around 1/3 more than paid to auto Europe. And the agreements provided were in French so I was unable to properly review the contract before signing. Their lack of flexibility in delivering a vehicle to Carcassone airport meant overall the rental has cost me almost double what I signed with Auro Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by JOHN - 12 August 2023
" Worked well "
" Very efficient service . Car made some odd noises "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by PHILIP - 02 August 2023
" Very good value compared to other vendors. "
" Some confusion on our part over where to collect car, and also the digital identity verification had not updated on the KeynGo system which necessitated redoing it at the desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JUERGEN - 30 July 2023
" Same as above. "
" Received nice car for our travel needs of 4 person plus luggage while on holiday in France. Car was nice to drive. Quality comes with a price tag but was happy to pay for goid quality and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANITA - 23 July 2023
" easy pick up and return. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by KEITH - 22 July 2023
" We have used Auto Europe for many years. Easy to deal with and efficient but only as good as the companies you book with. In this case Goldcar fell we're short of acceptable. "
" We booked an Opel Mokka or equivalent from Toulouse Airport in but were given a petrol 1.0 Seat Arona with more than 60K kilometres on the clock. The car was adequate but uneconomic and underpowered. After a few days a warning light came on. After lengthy calls to Goldcar we were told to return it to Toulouse, 130 kilometres from where we were based. We did so and were given in exchange a Jeep Renegade in poor condition and not cleaned following the previous hire. The car turned out to be fine to drive but the electronic key stopped working and we had to replace the battery. All in all a very unsatisfactory hire with too much time on frustrating phone calls to Goldcar. We are also out of pocket for the return trip to Toulouse. By and large the Goldcar staff at Toulouse very helpful, and thanks in particular to Manon who answered our e mails promptly and helpfully. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by TIMOTHY - 18 July 2023
" Would recommend auto-Europe and use Gold Car again. "
" All went very smoothly. Pick up and drop off was handled well and no issues with car during the 2 weeks rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 14 July 2023
" No problems. Car very good "
" No problems. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RYAN - 12 July 2023
" No issues. "
" 100% no issues. Was busy at pickup but there was three members of staff and the person I got spoke very good English and was efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 12 July 2023
" My experience with Auto Europe has always been good, I find the booking process easy and there is usually a good choice of providers. I will probably avoid using Keddy again; however cost is always a factor. "
" Overall my experience with Keddy was ok, but not as good as with other companies I have used. I hire from Toulouse airport fairly frequently so am familiar with the usual routine. I felt a little as though I was being pressured to upgrade the vehicle though what I had booked was what I needed. When I picked the car up I was told that the usual Total garage used to refuel upon return was closed for a year so I agreed to a prepaid fuel deposit, however on my return I found the Total garage open and was able to refuel as usual. Was this a genuine mistake or an attempt to get me to incur a refuelling charge? The only other criticism I have is that the car had no warning triangle and no yellow vest which I believe are legal requirements in France. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by NEIL - 11 July 2023
" All good - thanks "
" All good - many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHARLES - 10 July 2023
" Godd experience, smooth process with no issues fast and efficient "
" I had no direct contact with Keddy the contact was Europcar which was excellent no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JEREMY - 09 July 2023
" Relatively good value and easy pick up and drop off. "
" Staff were pleasant, helpful and efficient; pickup on airport. The car was clean, but had numerous bumps and scrapes, which took some time to document. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by GILES - 04 July 2023
" Very smooth and professional. "
" Very good service at speedy pick-up. Car was very clean and spacious. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DAVID - 01 July 2023
" Prices have come down from their COVID peak, but need to reduce further to make rental an easier decision. "
" Overall, one of our better car rental experiences. The car was fine. Pick up was slow because there was only one person on duty and she was already working with another customer when we arrived. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 01 July 2023
" Communication from Auto Europe was good, but your staff member was aggressive in her attempts to upsell. "
" I was very pleased with the online booking process and the price was very good. However, I object strongly to the merciless upselling by your operative in Toulouse. I did not want a more expensive car or unnecessary insurance so why the pressure to sell it to me? Very poor. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WENDY - 29 June 2023
" Recommended "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MATTHEW - 28 June 2023
" Quick, easy and good value "
" Simple, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JULIE - 26 June 2023
" Excellent service, good value and liked that it was pick up with a full tank of fuel and return the same. "
" It was a breeze the car was lovely but the AC wasnt working so it was rather warm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PHILIP - 21 June 2023
" Great 1 stop shop... excellent website and very informative process from booking right up until the day of vehicle hire... "
" Hertz gave an excellent, fast and efficient service... car choice and quality was fabulous, though I wasn't brave enough to take up the offer of a fully electric vehicle!!.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 12 June 2023
" As before. "
" Poor initial experience as Sixt desk moved back into terminal without notice. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by RICHARD - 12 June 2023
" Nice staff but extremely inefficient system and organisation "
" 1.5 hour wait to pick up car. More like Queue and Wait than KeyNGo "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by LUCINDA WALL - 11 June 2023
" It was all good thank you "
" Oceane, at Blagnac, was terrific. She was patient and understanding, explained everything clearly too. Good reception area, thank you for the cold water! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROSALIND - 10 June 2023
" See above "
" Everything went well except the car which we were given MB CLA220 EST DI AUT. There were 5 of us travelling over the weekend which I why I chose an Estate level but was given this which is a great car for a maximum of 4 but definitely is not worthy of a vehicle for 5. In the back the seating is slopped at each edge which means you cant sit comfortably at all with 3 in the back. In fact it was the most uncomfortable journey I have had ever. There wasnt a choice of another vehicle it seems so we were stuck but sadly it did spoil our travelling to and from a wedding which we came out for. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 07 June 2023
" Nice car, check out too slow. "
" The check out took too long, nearly an hour in the hot sun. This needs to be made quicker with more staff. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DANIEL - 06 June 2023
" Disgrace "
" Disgrace all be it auto Europe not directly responsible I asked for lots of help off yourselves but you were not very good at all. One gentleman was helpful and got it the others were dismissive and poor "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PATRICK - 05 June 2023
" Autoeurope are still my favourite rental site "
" The staff at Pick Up were new to the role, followed their training script and tried & tried to upsell - worse than Goldcar - even adding a "fear factor" - "what if you had a puncture?" etc Europcar don't do this. Drop off was very time consuming - lack of staff, waited a long time to check out. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SAM - 02 June 2023
" What was agreed on the internet which was super simple to do was not the complete price and there was no indication of this at the time of booking "
" The price agreed on the internet had then had additional charges added on that werent just tax that when we asked then ti be explained couldn't be. We were persistently upsold cars while telling the man we didnt want to pay more and just wanted to pick up our car after a long day travelling. We were then almost scared/ threaten will additionak insurance extra to what we had already paid for that was apparently also easential and expensive. If we had said yes to the above the care hire would have doubled!! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 31 May 2023
" All good "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 11 May 2023
" See 3 above. "
" It is only fair to say that this is the only occasion we have been dissatisfied. We were not told that the car had no domestic charhing lead nor was there any information as to the type of public charger that should be used or how to obtain a payment card. It transpired that the car had only been about 45% charged. Various calls ensued but we were just passed from pillar to post with different and incorrect information being given ern route. Promises to ring us back were not fulfilled. Returned the car only to find its replacement 's fuel gauge did not work! Lost most of a day's holiday. Quite dreadful standard of service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DANNIELLE - 28 April 2023
" Unfortunate. "
" The online booking process was smooth, very easy to book but upon picking up the 4 vehicles I had hired for my retreat team I was informed that I would need to be lead driver on all vehicles and therefore need to pay an extra £52 per person on a vehicle but all payment had come from my card as opposed to the drivers registered on the car. An easy fix would have been to get them to book their own cars by sending the payment over to them, had I had known this, I would have done it. This information was not clear on the website and it then took an enormous amount of time to figure out. The staff at europe car were very unorganised a lacked communication skills - no relation to language but basic social awareness of speaking over one another. I would recommend this platform to solo drivers but anything else is confusing. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by NATHALIE - 16 April 2023
" Terrible experience with the call center. No help was offered, we felt all alone. "
" Our flight got cancelled and when we called the Alicante call center, we spoke to 2 members of staff who left us with no help .. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by SARANNE - 15 April 2023
" As above in 3. Collection was with Europcar staff. "
" Probably the quickest collection I have experienced. Unfortunately I do not have the female member of staff's name but she was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RALPH - 12 April 2023
" Pleased with staff, service and car. "
" Delighted that office stayed open in spite of massive flight delay....3 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANTHONY - 08 April 2023
" See above "
" I normally use Goldcar directly (very cheap) or Rentalcars (great cars for the money). I hire for leisure about 5-6 times per year. Just small cars to get me to my house when I don't drive over the ferry. I paid more this time than using either of these companies yet I received a far inferior car. A Fiat Panda, 69,000 km, dents in every panel, no radio as no aerial etc etc. . There is absolutely no doubt that Rentalcars provide better cars for the same price. Guess which company I will use next time. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by MICHAEL - 02 April 2023
" I would use Auto Europe and Europcar again "
" Very efficient, really nice car very clean, no queue when we picked up the car nor when we dropped it off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 31 March 2023
" As above "
" The process was all fine but i was not impressed that the default option for fuel type was an electric car and i had to pay a lot extra for a petrol car, which could hardly be called an upgrade. I did not have time to refill the fuel tank before drop off so i was expecting a higher than normal fuel charge. However, nearly 140€ for two-thirds of a tank was excessive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by GRAHAM - 28 March 2023
" I have used AutoEurope over many years and find the service, am registered online and find the prices and service very good. "
" The staff in the office were helpful and friendly. I have used Goldcar twice in the past 5 weeks and they are gaining my confidence. When picking up the car, the staff will attempt to sell you extra insurance, which is quite expensive, but this is optional. I will always take loads of photos from many angles at pick-up to add to the damage sheet I am given, which I check. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by CLIVE - 20 March 2023
" I think by advertising a Jeep 4x4 but grouping with SUV's is misleading and as in this case led to a smaller vehicle than expected. I think the grouping needs to have equivalent vehicles "
" After a short dispute over difference of vehicle Jeep 4x4 vs MG SUV, I was told to go & look at the vehicle in the bay. It was a MG saloon but she was adamant it was an SUV. It took me a lot of effort to get her to come with me to see the vehicle. Which then turned out to be the wrong one!! The MG SUV was a nice vehicle but tbh it is not the size of a jeep & certainly doesn't have as much luggage space which caused us some challenges for 4 people with 2 suitcases and 1 set of ski's "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROLAND - 17 March 2023
" Auto Europe has been someone we have gone to for many years. Very often you have the best prices and we know we can trust you. You have also helped us out in the past with issues regarding the car hire. "
" Counter staff member was ver ypushy trying to insist we needed winter tyres - luckily I knew exactly where the signs are so was able to argue this. The next person in the queue ended up getting a vehicle with winter tyres because of this. Quite offputting. The vehicle was not in good condition, dirty-possible due to v cold weather but also dented with lots of scratches, very difficult to see in the poor car park lighting, still they were pretty relaxed when we brought it back, it was cleaner than when we took it. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by NICHOLAS - 16 March 2023
" Good value and choice - the return procedure was very quick and professional. Amaze! Booking was as simple as most other car hire brokers, to be honest, with a few pennies advantage helping AutoEurope get my vote. I will aim to use them for my several future visits this year, at Toulouse and Bordeaux. "
" The only thing which would have helped a lot - but only because I was tired and mincing about, being old and stupid - would have been a note on hte hire documents to indicate that the Europcar check-out / check-in desk is in the main airport terminal. (may be just for late arrivals...?). On previous hires, I've gone to Hertz and Thrifty agents based in the car park and automatically went there, this time. I was tired and should have read the agency details more closely. So I lost about half an hour (compounded by waiting time at both desks). Made a joke of my dashing over to the car park like a rat out of a drainpipe, once the plane doors were open. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 14 March 2023
" This was the worst car rental experience I have ever had. The Goldcar staff said initially we couldn't take the car we had booked and paid for even though we had declared on your online form we were going to Andorra. They insisted we would have to pay extra charges for Andorra and have a different vehicle with snow tyres which would cost us about £400 more than the vehicle we had paid for. They claimed it was illegal to drive the car we booked on your site to Andorra. In addition they then wanted a 2000 Euro deposit on our credit card as well as the extra charge for driving in Andorra and the extra £400 for a vehicle with snow tyres. We were totally aghast and not happy. Then the manager came to deal with us as we kept saying that it was quite clear we had booked a car on your site clearly stating we were going to Andorra and you had charged us the price we paid knowing full well we were travelling to Andorra. Goldcar kept insisting we couldn't take that car without snow tyres and without paying a 2000 euro deposit. Yet Autoeurope took our money at the point of booking and failed to tell us that we would need to pay a daily charge when we stated we were going to Andorra, never mentioned we were meant to have snow tyres and also never said they would want to take 2000 euro deposit. Your email said a credit card block of 1100 Euro would be required. We ended up having to take some insurance policy there so had to spend around 350 euro extra in order to avoid the 2000 Euro credit card charge. We were totally and utterly misold by your website. I cannot believe that you can sell us a car rental then we are expected to add on extra charges just to be able to drive the car away. As the broker Autocar knew all our details up front You know that we were going to Andorra yet the first two emails you sent after taking our payment did not say anything about extra charges for Andorra? There was no mention of needing a car with snow tyres? A company like yours would be well aware there are extra charges surely? "
" This was the worst car rental experience I have ever had. The Goldcar staff said initially we couldn't take the car we had booked and paid for even though we had declared on your online form we were going to Andorra. They insisted we would have to pay extra charges for Andorra and have a different vehicle with snow tyres which would cost us about £400 more than the vehicle we had paid for. They claimed it was illegal to drive the car we booked on your site to Andorra. In addition they then wanted a 2000 Euro deposit on our credit card as well as the extra charge for driving in Andorra and the extra £400 for a vehicle with snow tyres. We were totally aghast and not happy. Then the manager came to deal with us as we kept saying that it was quite clear we had booked a car on your site clearly stating we were going to Andorra and you had charged us the price we paid knowing full well we were travelling to Andorra. Goldcar kept insisting we couldn't take that car without snow tyres and without paying a 2000 euro deposit. Yet Autoeurope took our money at the point of booking and failed to tell us that we would need to pay a daily charge when we stated we were going to Andorra, never mentioned we were meant to have snow tyres and also never said they would want to take 2000 euro deposit. Your email said a credit card block of 1100 Euro would be required. We ended up having to take some insurance policy there so had to spend around 350 euro extra in order to avoid the 2000 Euro credit card charge. We were totally and utterly misold by your website. I cannot believe that you can sell us a car rental then we are expected to add on extra charges just to be able to drive the car away. As the broker Autocar knew all our details up front You know that we were going to Andorra yet the first two emails you sent after taking our payment did not say anything about extra charges for Andorra? There was no mention of needing a car with snow tyres? A company like yours would be well aware there are extra charges surely? "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by PETER - 09 March 2023
" Staff were good but car was very old and lots of miles on the clook "
" The car was old 47,000 miles on the clock and had lots of damage which i had to point out to the staff. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by DAVID - 28 February 2023
" No further comments "
" The counter person at Sixt was extremely helpful and offered me an upgrade - and no the usual "special deal" where they offer to upgrade you for a special price - usually 50 Euros a day!! I have never been so pleased to be upgraded to a Citroen but it was extremely roomy and pleasant to drive - it made the whole hire more pleasant and convenient as were able to use it to collect a large package that wouldn't have fitted into my car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JOSE - 21 February 2023
" above "
" Attendant at pick up was a nightmare, was very stressed out. I was told by AE that the car would have snow tires as a requirement in France to drive in the mountains. Europcar did not have a SUV with snow tires hence the discussion. I don't know if its AE fault for wrong information or Europcar, nonetheless, the attendant (Soya or Soraya), had no idea how to deal with the situation and refused to rent me the car as I was getting very upset. In the end, the manager had to intervene and forced another agent to give us the car. Hugely distressing, this attendant should not be dealing with clients. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 15 February 2023
" Straightforward and helpful as always "
" I had been invited to complete registration online, in advance and simply show ID and be given the key at the airport. It transpired that I was required to complete a lot more admin, and that even having been so occupied, the car still wasn't ready. As a result we were an hour late getting on the road. The final straw was being charged for returning the car 12 mins late, which wasn't true, and in any case was within the 29 mins grace period in the contract! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ABHIJEET - 12 February 2023
" - "
" I have had car hire through AutoEurope for many years. The last few times I have gone with Europcar. At Geneva my experience has been very good. At Toulouse it wasn't all good. Partly my error, I think because I did not book the right car. I had booked a Toyota Corolla to go skiing. Unbeknown to me it did not come with winter tyres. This I found out at the counter. And then there was some negotiating with the counter person. It worked out in the end. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by SIMON - 11 February 2023
" Autoeurope web site good but previous experience tells me they will not very helpful if you have a problem "
" Counter staff in terminal very good. Staff at collection point rude and not very helpful. Car had serious damage to one side which was not detailed on the paperwork and they wanted me to take photos and email which in a dark car park was not practicle. Eventually they agreed to view the car but clearly a lot of effort for them to do this. Car itself was high mileage and awful to drive (Seat). Drop of ok but still waiting for an email to confirm. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by ADRIAN - 28 January 2023
" Everything went very well "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTIAN - 24 January 2023
" Great customer services "
" Lots of staff ready to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRIAN - 23 January 2023
" Easy booking "
" Efficient collection & drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by NICOLA - 21 January 2023
" As per above comments. "
" All went smoothly, and the car was without significant issue however, one large concern we had was the very strong odour of cannabis that was present and remained in the car for the duration of our trip. This was certainly not something we expected nor was it felt acceptable. Sadly due to time constraints when dropping the car off we didn't have chance to discuss this with staff but would very much appreciate this being addressed. We are hoping to become regular customers in France however, we may consider using another rental as a result of this incident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by NICHOLAS - 18 January 2023
" The booking process was very straightforward and easy. I was able to choose from a number of different hire companies. "
" I found the whole process with Sixt better than my previous experience with other hire companies. It was very easy. Also I found the car was of better quality for the same class of car and I was offered a choice of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MELANIE - 13 January 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 11 January 2023
" Always trust Autoeurope "
" Always get good service from Europcar but pick up was a disappointment this time as car was not ready - 10 min wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 09 January 2023
" Just fine "
" Efficient in tolouse "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JULIAN - 03 January 2023
" See above. "
" Car provided was too small/wrong category. Was told by staff, take it or leave it, there were no other options! Not impressed. Car was tired and covered in scratches. Will not hire from Alamo again as they clearly don't value my custom. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by NICHOLAS - 23 December 2022
" The whole process was very easy and everything went smoothly. "
" The Hertz staff at Toulouse airport were efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRUCE - 15 December 2022
" AutoEuropa very good but Goldcar lacked understanding. "
" There was no fuel in Toulouse visited 4 garages all empty but still got charged €50 euro for returning less than full "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ROGER - 15 December 2022
" Only 8 on pick up. Efficient but not particularly welcoming. "
" Excellent drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MARK - 12 December 2022
" As above "
" Good car and good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ADRIAN - 30 November 2022
" Thanks for a great service "
" Nice clean car, freindly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SILAS - 25 November 2022
" PLease see the comment above "
" I still have £1300 pending on my credit card. Please resolve this problem "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by NEIL - 24 November 2022
" Excellent value. Excellent service. "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 09 November 2022
" I have used Auto Europe for several years - always had great service "
" Europcar service at a better price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 06 November 2022
" Because of the rip off car hire company, I would only ever go directly to a hire company like avis or hertz in the future and not through a broker "
" Whilst I can't complain about the car I had, the company gold car are a rip off. Although I purchased excess insurance before I went, gold car Insisted on me buying there cover plus tax that cost me a further 185 euros! Had I have said no to there cover they would have taken 1100 euros from my account as an insurance, even though I had my own cover. I nearly told them to get lost,.and would have done had I not been in a hurry to view a property the same day I arrived. Do not use them! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NILS - 04 November 2022
" Good to have overview of rates available, voucher system works well. Easy to book "
" Long wait at check-in counter, then waiting again in garage area for car to be ready. Had been told car would be full of petrol but not (due to shortages in France). Return process very speedy. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RAFAL - 03 November 2022
" Auto Europ provides good value. Not sure if you help with dispute resolution but I can't complain about the service so far. "
" Recently I returned car with half a tank after I received car with half a tank. But was charged for refuelling over £54. I contacted Europcar to investigate. Didn't hear from them yet , but competing to previews experience with Europcar this is very disappointing. To even be charged unfairly. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 03 November 2022
" No additional comments as I recommend SIXT. "
" Very smooth entry and exit from the airport for which I was very grateful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 03 November 2022
" Unpleasant. "
" I was pressured into buying Relax additional insurance. I declined twice, was told that it would cost me more to use a credit card for a deposit due to exchange rates. This is wrong, I believe as my card would have been blocked not charged. I eventually signed for what I still thought was a deposit, only to find on my paper contract that it was for additional insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARTIN - 23 October 2022
" Incredibly slow pick up at Toulouse airport - 1 and a half hour wait to pick up a car is unacceptable! Car was badly scratched and we alerted staff to the fact that not all damage was shown on the paperwork but they did rectify this. "
" Incredibly slow pick up at Toulouse airport - 1 and a half hour wait to pick up a car is unacceptable! Car was badly scratched and we alerted staff to the fact that not all damage was shown on the paperwork but they did rectify this. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by GERARD - 23 October 2022
" Good rental "
" Farrah was exceptionally helpful and efficient - even helping me to change GPS language and setting destination "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ELAINE - 13 October 2022
" Overall very good "
" On arrival the guy at check in was helpful advising us of fuel shortages in Toulouse so we paid to return the car without having to fill it with petrol. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by STEPHEN - 12 October 2022
" Even though auto Europe isn't directly responsible for goldcar s bad service you are are working with this amateur organisation and it looks bad on you and I won't be booking with auto Europe ever again. What's the point This might happen again "
" There is no option to give 0 out of 10 otherwise I would. Our flight was delayed and we arrived at goldcar at approx 9pm. The office in the airport was closed than we went to the outside office which was also closed. Notice saying it closed at 8pm.we phoned goldcar but only voice message saying we closed opening hours 0800-2000 etc. we had to hire another car from sixt for £480 but we're pleased that they had some cars left at short notice.I've hired out cars at numerous airports but have never heard of a car hire company closing at 8pm it's ridiculous and it feels like going back in time when this thing may of happened the past.we haven't contacted goldcar because I presume they have something in the small print to say they close at 8pm and won't give us back our money.I normally book with skyskanner or Ryanair never had this problem 0 out of 10 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by CHRISTOPHER - 25 September 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by KEVIN - 24 September 2022
" Easy pickup and return. Helpful staff.would use the hire company again. "
" Young lady on desk at arrival very helpful. Also the young man on returning car good customer service. Both people a credit to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by THOMAS - 23 September 2022
" Good website with useful call centre who dealt with a query quickly "
" I had to replace the car I was originally allocated as a problem with the key fob meant I couldn't lock the car. Europcar staff however arranged a replacement quickly and efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JAMES - 22 September 2022
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PIERRE - 21 September 2022
" Whos conditions prevail?It was like the Hertz staff had never heard of AutoEurope and just said you'll go by our terms. Take it or leave it. "
" AutoEurope said €1000 would be blocked on my card but Hertz took €1500. They said the maximum damage waiver was €1000 but Hertz said becuase it was a Tesla it was €4500 euros. When i collected the car the staff didnt really know how the car worked so we spent lots of time working it out. They made no mention of condition or charging. The car park was dark and the car was dark blue. I drove the car to a venue int eh country side and back, but hertz found a dent and charged me an extra €200 and said it should have been picked up when i collected the car. I was too busy trying to work out how to start it and the Hertz staff made no effort to get me to check. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 06 September 2022
" no problems, good car and good review with good service from Europcar "
" good car and good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANWAR - 02 September 2022
" Sixt has hidden costs. If the information revealing that is on your website, it is very far from obvious. I have hired many many cars over the last 30 years, I have never paid so much money for it "
" I am unhappy because a) I was charged 350 euros to 'upgrade' from a Peugeot 3008 category to a VW Tiguan and b) I was charged 250 euros for the location of the rental car at the train station. As to the upgrade, no doubt Sixt put the Tiguan into a different category to the 3008, but everyone knows that they are equivalent vehicles. The cars they offered in the 3008 category were clearly very inferior to the 3008. I suspect the 3008 is just a rogue car they put in the category to disguise the nature of the majority of the vehicles in that category - the ones that are actually available to the customer. As to the location, I have not come across such a charge before, there was nothing about this extra charge when I booked - unless it was hidden in very small print somewhere. My search was for a car picked up from the station, and I should have been charged the price quoted for it. I have challenged this with Sixt. They will not reduce the price. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BARBARA - 23 August 2022
" See above "
" No spare tyre in vehicle Tyre pressure unchecked at pickup Very expensive Otherwise, a fine experience "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by RICHARD - 21 August 2022
" Car was smaller than the one I booked, but other than that the experience was good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by DENISE - 16 August 2022
" lack of flexibility car much smaller than expected "
" good service "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by COLIN - 09 August 2022
" Very easy. Have another car booked for Lisbon in 4 weeks. Hope this is as easy. Quite like the Fiat 500 as well. "
" Very please no problems no waiting very quick and easy. Pick up/Drop off is quite a walk from the terminal in Toulouse though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JEREMY - 09 August 2022
" See above - Goldcar are appalling and when you check out other people's experiences, they are all just as bad. Nothing good to say about Gokdcar. "
" I was ripped off. Because we arrived army the guy wouldn't let us have the car for 1 hour as we weren't using your full insurance. I had to pay £120 extra in order to get the car. Bloody bandits and I am telling lots of people what a rip off you are. I will never use you again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by ALISTAIR - 03 August 2022
" bruising. hiring a car is one of my most unpleasant experiences as a consumer as I'm always expecting to be ripped off at the slightest excuse. This experience re-confirms that prejudice. "
" I called autoeurope to tell you that our flight was delayed and that we would arrive after car hire office closed. They said they would inform europcar and that we would be contacted if it was too late for our car to be collected. We heard nothing but the office was closed when we arrived (hertz was still open). The next day, europcar said our car was no longer available and we had to pay an increased price to get another one. We thought WTF! and went ballistic and miraculously a car was made available at no extra cost. other customers from the same flight meekly paid the increased price being asked. So my confidence in europcar is deeply dented. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by CHRIS - 31 July 2022
" Have always hired cars and have never experienced such a bad service that I received from gold car. "
" Large extra deposit required that we where not aware of and only the third car that we were offered wasn't majorly damaged/safe. The car seat that was provided was extremely unsafe. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by PATRICIA - 28 July 2022
" Aweful lot of money for a very small car fora very short time "
" Very expensive. Staff persuaded me to take out additional insurance even though I had already done so and they said it was not the same "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MICHAEL - 28 July 2022
" Probably not use a hire car again as difficult to drive. Company is excellent but car very strange. "
" Car was complicated and full light beam would not stay on. No body showed us how to work air con, Sat Nav or radio so not a totally good experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DEREK - 25 July 2022
" experience was good but Fiat Tippo computer programmes were a pain "
" ok "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by RICHARD - 22 July 2022
" See above "
" The petrol tank on my hire car was only 80% full when I collected it. Unfortunately I had left Toulouse Airport when I noticed this. Too late to complain! Not good! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by PETER - 20 July 2022
" Although the car hire cost was expensive (as all car hire companies are at the moment), the staff were very nice and efficient and the car was very good. "
" Although the car hire cost was expensive (as all car hire companies are at the moment), the staff were very nice and efficient and the car was very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 18 July 2022
" Everything went to plan, pleased with the helpful staff. "
" Very smooth hand over, just waiting for the deposit to be refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NORMAN - 17 July 2022
" I contacted Auto Europe and told them I had spoken to Sixt. The lady I spoke to said she could help me as the delay was within 24 hours of the booking. Really... between both companies it appears customer service comes bottom of your collective list of things to focus on. "
" I booked car rental. My flight was delayed. I contacted Sixt to inform them I would be late. They said I needed to contact Auto Europe as the booking was with them. When I arrived, their desk was close. So Sixt left me stranded at Toulouse Airport with no car... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DAMIEN - 13 July 2022
" All good apart from the additional cdw charges .... I just don't know why you do t include them in the original price as I always feel ripped off when asked to hand over another 100 euros "
" All good, thought only 2 people in the check in cabin was a little silly at this stage "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTINE - 06 July 2022
" Auto Europe were professional and helpful at the end of the phone. "
" Even when I explained I had already bought excess insurance cover in England, the hard sell continued. Had difficulty finding the correct petrol to fill up. A call to the Goldcar number led me to someone who didn't know the cars and couldn't help. She tried to transfer me to road rescue but the number was unobtainable. All this whilst I was parked in a busy garage - stressful. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LINDA - 04 July 2022
" Easy to book online, terms and conditions clear and price was competitive "
" A thoroughly good experience at Toulouse. Goldcar representative was welcoming and professional and the car was clean and in good condition. Pick up and drop off in the airport was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 20 June 2022
" a good experience "
" good car fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MELANIE - 13 June 2022
" Auto Europe were not helpful or accommodating during the process. When I asked if I could speak to a manager I was just told "no" repeatedly. The service is appalling. "
" My flight was delayed by 1 hour and a half, when I arrived there was no one present at GoldCar despite them having my flight details and it only being 9pm. I was then refused the car hire the next day. This resulted in huge and unexpected expenses. I will not be using GoldCar or AutoEurope again and will me advising others not to. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DUNCAN - 09 June 2022
" All good, thanks for the service! "
" Swift, efficient and friendly. Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SARAH - 06 June 2022
" I think I got a reasonable price through Auto Europe however in future I would be more likely to book direct with the rental company to hopefully minimise the risk of a similar situation happening again if my flight is delayed. "
" My flight was delayed meaning that I was late to collect my car from the Goldcar rental desk at the airport. All of this was out of my control. The Goldcar desk in the terminal was closed when I got there, but there was a note saying to go to the Goldcar office in the carpark to collect the car. When I got into the carpark, the Goldcar office was completely closed and so I was left stranded at the airport at 10pm at night with two young children. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ANDREW - 06 June 2022
" Easy to book. "
" I waited close to an hour to collect my car. Each customer ahead of me took over 15 minutes to have the details processed. What is the point of pre booking? It seemed they were more interested in upselling rather than in customer service. Also, they took a EUR 1,236 "deposit" via credit card being EUR1,000 for potential loss and and another EUR 136 in case I did not bring back the car with a full tank. The car came back without a scratch and with a full tank. Things is, they processed the payment rather than making a pending payment. This resulted in an FX loss of £37.67 when the refund was processed 5 days later!!!! Unprofessional with no sense of customer service and only out to make a quick buck. Avoid! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 31 May 2022
" Quite expensive but overall happy "
" Very friendly staff and service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHARMAINE - 22 May 2022
" Had better "
" Car was full of dents and marks 13 in total. Had to a video of the car. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MICHAEL - 17 May 2022
" Very good "
" Book8ng process was smooth and straightforward. The counter staff at Europcar were helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GEORGIA - 08 May 2022
" Everything was fine and the car was brand new. "
" Everything was very easy and straightforward. Basma was very helpful and kind. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 04 May 2022
" Excellent service and prices. I always use Auto Europe and do recommend the company. "
" Staff were friendly and efficient. Will definitely use SixT again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 02 May 2022
" Very professional "
" Everything was well managed and Goldcar staff were very professional "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JEFFREY - 01 May 2022
" Bit expensive "
" Didn't like the little trick of the person checking the vehicle on return. Saw a couple of scratches and asked if I had photos from pick up. When I got my phone out he said that's all fine and signed it off. I wonder what would have happened if I hadn't taken photos. A little 'try on' I fear. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by TERENCE - 28 April 2022
" Disaster! "
" Unfortunately the original car provided broke down and the hassle and cost to me of getting its replacement spoiled our holiday. I believe that as the original failed car was still under a Citron warranty Budget required me to deal with Citroen Assist who were difficult to communicate with "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by CYRILLE - 23 April 2022
" Easy to use, easy to book. The price for the duration was expensive though. I mean more expensive than when I used to rent cars with AutoEurope for the same duration before COVID. "
" Great experience overall, the car was ready, check in was easy. The down point is that the car was not totally clean inside, there was some dirt remaining and there was no windscreen washing liquid. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by JOHN - 15 April 2022
" Autoeurope was great as usual...! "
" Car was quite old and had a lot of damage/scratches. Pick up process was a bit slow. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by SIMON - 12 April 2022
" Expensive, disappointing and potentially lethal. "
" Waited 30 minutes to be served, outside with in the cold. Got snow socks and told to use them on rear tyres, but when we reached a snowy road we got stuck as the car is front wheeled drive. Had to swap them over which is. Wry difficult and potentially very dangerous. Car smelled of tobacco smoke. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by NICHOLAS - 12 April 2022
" Very easy process with Auto Europe, let down by your agent "
" We went to pick up the car and were told that it was mandatory that we have a car with Snow tires to enter Andorra despite this being known on the booking. We were made to pay for the upgrade which they initially wanted 60 Euro a day to upgrade which came down eventually to 15. So an additional 90 Euro on a £280 booking, quite steep. As it turns out they lied to us to get us to buy this upgrade, snow tires in Andorra are only a legal requirement up until 30th March and we picked the car up on the 4th April. Very angry that we manipulated into buying something that we didnt need to have. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GARY - 04 April 2022
" Good value for money. Friendly and efficient staff. "
" Staff member was very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GRAEME - 31 March 2022
" I would use this Keddy again.... "
" The pickup process was straightforward and drop off even easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 28 March 2022
" See above. I can see that there was little that autoeurope could do to help me with the agent. "
" On arrival I was told that the booked car was unavailable and so a Lexus (an upgrade) was available. The agent asked how far I had to travel and when told 130k, said that the car wouldn't manage that. He offered other cars, but at a much higher daily rate. I called Autoeurope, who spoke to the agent and told me that since they had offered a car, I had no option. I agreed to the Lexus only to find that it had a 300k range and that I had wasted 30 minutes, with 3 passengers waiting. The car was also supplied without the correct charging cable. That said, the car was superb ( I managed to borrow a cable from a friend near our destination) "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 23 March 2022
" Trusted supplier "
" Nina the agent who handed over the car, was very efficient, friendly and made the hire easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 16 March 2022
" Good "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WILLIAM - 16 March 2022
" Even though I'd contacted Auto Europe to let them know about the late flight and they said they'd let Goldcar know I'm not convinced that happened due to to comments at Goldcar desk. "
" Fortunately someone got to the Goldcar office just before they intended closing it which meant we got our car. If that had not happened I'm not sure what would have happened. It appears that they don't wait around for late running flights meaning that you may get to airport but can't get your car. Need to ensure that they are made aware of late flights and to have procedure in place to deal with this. They seemed to want to sell me extra insurance items under what felt like a pressuried environment as it was late and the rep wanted to get away. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 09 March 2022
" We were very happy with the car and the experience was more or less as expected. "
" A small scuff on a wing mirror was noted on the car's return. It was not caused by us and was almost certainly there when we picked the car up in the dark. We have not heard back, but will contest any attempt to charge us for damage. There was quite a queue at the check in desk when we picked the car up and the process was long winded including signing three copies of a form, in French, in three places. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANDREW - 06 March 2022
" Our contract was with Goldcar "
" Auto Europe and Goldcar both refused to extend our contract when we had to isolate because of Covid "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JUDY - 06 March 2022
" Make sure aware of all conditions before "
" Refused inclusive insurance - had to pay for all over again "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by ALAN - 02 March 2022
" Icarhire let us have a full discount because my wife got Covid and we couldn't go on holiday. Auto Europe didn't let us off or have sympathy for my wife's condition. They just sent a stock email. "
" Icarhire let us have a full discount because my wife got Covid and we couldn't go on holiday. Auto Europe didn't let us off or have sympathy for my wife's condition. They just sent a stock email. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by ROYDS - 02 March 2022
" Good apart from the insurance issue. "
" I was confronted at the desk with the impression that I was not fully covered for insurance and that I should take out full cover with Europcar, I said I had already paid for it with Auto- Europe ..they suggested it was Mickey Mouse! Insurance is about peace of mind ..and I left without it. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SARANNE - 24 February 2022
" Would recommend. "
" Efficient, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDY - 09 February 2022
" all very smooth "
" polite and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 23 December 2021
" excellent "
" efficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by GRAHAM - 16 December 2021
" Everything went well "
" Very helpful and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 14 December 2021
" Straightforward as always "
" Booked a Zoe, but the %00 was brilliant. Returning an EV is a lot simpler than finding somewhere close to the airport to refuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GREG - 11 December 2021
" Given the way I believe I was mislead and then overcharged presumably at "airport prices" for the recent hire, I would actually warn people against using autoeurope "
" I booked an economy 4-door car on-line and the booking form once printed indicated this also stating "Renault Zoe Electric Car or similar". I naively assumed that "or similar" meant that a non-electric (i.e. petrol or diesel) variant in the "economy 4-door" category would have been an option for people taking a car into an area where an electric vehicle was impractical due to lack of charging points. I have no recollection of being able to select the fuel type on the booking form as if this were the case I would never have selected electric given the nature of my trip. Unfortunately when picking up the vehicle, I was assured this was not possible and was then charged substantially more for a larger diesel vehicle - above and beyond what I actually required. At 11:00pm in the evening with this car desk being the only one open in the airport there was clearly limited options! I have never been treated by a hire-car company like this before and will seriously consider never using autoeurope again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 25 November 2021
" The staff were helpful and the service was good. We would use again "
" All very smooth and organised would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 21 November 2021
" Auto Europe are great, Gold car terrible. "
" Cheap car hire, but they really try their hardest to hound and scare you to take their insurance. They warn you that unless you take their insurance then you are not covered, if you breakdown your not covered, if you have a puncture your not covered, if you have any accident you will be charged 2000 euros. When you return the car they really examine it, trying to find anything, really bad customer service. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DARREN - 11 November 2021
" Easy going "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 10 November 2021
" The Up-selling wastes my time and is irritating. "
" Car had not been washed - was also a wee bit short of a full tank. I chose Europcar as I want to avoid the Up-selling at the check-in desk you get with Goldcar etc. Sadly - lovely staff but they tried & tried to sell me more & more to the point if irritation - I don't want this after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by GILES - 06 November 2021
" Was it YOUR responsibility to give us the right directions? "
" Good staff - but busy. Collection is now in the parking garage not in the Airport Terminal. Poor directions at a busy time! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MICHAEL - 03 November 2021
" I dealt only with Europcar - there was a long queue when I went to pick up the car. They did not show you the car and were very put out when I didn't buy the additional insurance.They highlighted the damage of the car on the form but I was not 100% sure that it reflected what the actual state of the car was. On the return they said they were closing and would check the car tomorrow, I was worried that I would be blamed for other peoples damage. I did get a full refund but it was stressful. "
" I dealt only with Europcar - there was a long queue when I went to pick up the car. They did not show you the car and were very put out when I didn't buy the additional insurance.They highlighted the damage of the car on the form but I was not 100% sure that it reflected what the actual state of the car was. On the return they said they were closing and would check the car tomorrow, I was worried that I would be blamed for other peoples damage. I did get a full refund but it was stressful. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by TIM - 31 October 2021
" xx "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 31 October 2021
" As above. "
" Much enjoyed use of electric car as requested. Only minor concern was pressure in tyres which I addressed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEITH - 26 October 2021
" always use AutoEurope "
" did not like the fact that one had to sign on the condition of the car without a diagram and mutual inspection. Our car had a big scratch and it turned out there was a small comment in French on the Ts and Cs that this existed - but we had a fear that we had done it that spoilt our experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETER - 24 October 2021
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SEAN - 20 October 2021
" Cars not as they come up on your website. We booked a Qashkai or an Opel mokka which apparently you don't even have any of! We also paid an £75 for extra insurance which implied it was for full cover when booking but on collection was told that was not the case and had to £180 MORE. This is not clear on your website. Disgusted with lack of explanation on your website. Also told have to wait 10 days to get a further deposit paid. All in all a very bad company which I will NEVER use again and tell everyone I know not to use also. Vefy disappointed. The car ruined our holiday as my mother could not get in and out of the car and it also did not have a sat NAV so we had huge problems finding places. "
" Paid for an SUV and was given a small car.no refund offered. We needed an SUV because my mother has limited mobility. The girl was very unsympathetic and quite rude. Car not clean. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ALISTAIR - 12 October 2021
" I had no issues whatsoever with autoeurope, so can't really provide feedback other than everything was smooth to purchase. "
" Great Price for the whole package. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CATHERINE - 07 October 2021
" auto Europe was fine "
" There was very slow service when I arrived with a long wait on pick up due to another customer falling over - she was fine but the woman behind the counter wouldn't serve any customers until the medics arrived who were immediately told by the customer that she was fine and didn't want any treatment, so the medics left almost immediately. I felt the woman behind the counter could have served customers while waiting for the medics or asked for support. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RUSSELL - 04 October 2021
" All good. Many thanks. "
" Very helpful staff. There was a slight hold-up, but they mitigated that by not charging for an additional driver. I hire from Enterprise a lot (especially when I'm working in USA) - my pick of the crop. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALISON - 01 October 2021
" I had to wait 20 minutes for a member of staff to check my car with me on drop off. This after an accident on the autoroute had already made me late. Stressful. "
" Estate I'd booked wasn't ready, so I was offered a small SUV. This arrived, but booking couldn't be finalised as it wasn't available for the duration of my stay! Two further cars later & my original estate became available. This involved submission of my details 3 times. The counter staff was lovely, but this took nearly an hour. I was then given the keys & a piece of paper with damage recorded & left to find and check my car myself. I ended up videoing the damage as couldn't find a staff member. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EDMUND - 30 September 2021
" Great car new "
" Great car new "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 26 September 2021
" It was ok "
" They try to hard sell extra insurance and many would not realise this is not essential "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by WILL - 22 September 2021
" Shocked and saddened by an unjust extra charge. Brings a bad name to Europcar and a bad taste for using Auto Europe. Please contact me asap to discuss my experience. Thank you "
" Charged an extra £267 by Europcar for absolutely nothing. Very unhappy this can happen - unless something is done to reimburse me I will feel compelled to warn people against Europcar. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 18 September 2021
" Website worked fine. Information was clear. "
" It was all fine. Collected and signed for the car without problem and returned out of hours without problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PATRICK - 17 September 2021
" The whole experience was stressful and expensive. We were in France so my wife could have an important birthday with her daughter who she hadn't seen for nearly two years. My part in it was to spend most of it trying to talk to somebody on the phone rather than inanely pushing numbers to be moved on to year another recorded response. When I finally got through to Auto Europe the advice given was totally useless and of zero assistance - basically just go back to the airport and sort something out yourself. Between Auto Europe and Keddy you have managed to redefine the term poor customer service to dredful. "
" The office closed before the customers arrived and before the advertised closing time leaving us stranded. If a helpful young man from Sixt had not come to our assistance we would have been faced with either booking into a hotel or taking a taxi for over 100kms. We ended up paying for a two day hire and taking two extra 100km journeys complete with peage. I phoned a total of 22 times before I got through to anybody that could help me and even then they were not of much assistance. Coincidentally France were playing an international football match with Kick Off at the time the office should have been open tp "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MICHAEL - 31 August 2021
" Generally v good bu odd that 22 days cost £100 more than 21 on a c £650 deal but there you go.... - would be great if they broke with the others and allowed drop off in different cities but understand that the sub-contracting deals make this impossible (ie that Europcar is just a brand that subcontracts the franchise to local deliverers - so it would be good to make this clear ... ) "
" Overall super easy and the ability to change the contract period up to the last minute was brilliant... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 10 August 2021
" Great experience "
" Positive experience. Love the fact that my AutoEurope bookings can now be registrered on the Europecar wesbite and I can get credit for them with the loyalty program "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NEAL - 09 August 2021
" Had I had the opportunity to extend the booking I would have done so. "
" Excellent first rate in every respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 08 July 2021
" Fine. "
" Fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAMES - 02 March 2021
" Flawless service and great price as usual. "
" Highly efficient and safe. Car in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 25 August 2020
" Flight delayed by ten hours, was told by AE that there would be a £400 charge for the amendment to the booking. Called Budget direct and they amended for free!!!!!! Then flight back delayed and Budget were great, only 7 euros for the extra day. Great service from Budget, lessons to learn for AE. "
" Great from start to finish, just slightly surprised that SatNav wasn't included in car (they removed SD card??!!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 14 July 2020
" Regular user of Auto Europe services which have been very efficient. "
" Great vehicle ready for my immediate collection, very courteous staff, and very efficient drop off arrangements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 04 May 2020
" All good "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GAVIN - 28 March 2020
" Have used auto europe several times now and will use them again as they are generally very competitive in pricing and give inclusive benefits more than some other companies do. "
" Overall the staff were helpful and on this occasion the car was fine . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARK - 19 March 2020
" Good price and service as usual. "
" Great. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARC - 19 March 2020
" Condition of car would've been 10/10 but the Screen wash was completely empty. This should be one of the Basic checks. But overall very satisfied. Would Defiantly use again. "
" Staff were very helpful and courteous. A pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARK - 14 March 2020
" Fully recommended. Good service and value "
" Attentive and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WILLY - 04 March 2020
" Having used rental cars from Toulouse Airport in the past several years, I was apprehensive using AutoEurope and Firefly for this short duration of rental, since car was only used to deliver me to my home in Mirepoix where I then placed in garage and used my own vehicle. Previous customer experience website's tended to be very negative. Currently having returned post rental , I have to admit currently I am extremely pleased with the service I have received and would certainly recommend and use these service ( AutoEurope and Firefly) again in the future "
" Well lets not get ahead of ourselves, I still have to see my next Card invoice to make sure they are not playing games , as other upset users have posted on Internet. Until now, all was very professional and the lady on collection at Firefly could not have been any more helpful and friendly. I admit I was ( and currently am ) concerned following reports posted of "horror stories" from other customers using them in other countries, but if I have no nonsense, then I cannot recommend them ( Toulouse ) any higher. Superb service. PS !! ...to alleviate concerns I took a video of the vehicle on collection and another on return to prove all was well and car was fully fueled ..plus copies of fuel receipts posted into Toulouse Airport office. If I do not have any later dispute nonsense, I will also be taking to reporting sites to promote praise for Firefly Toulouse Airport , since there are many negatives currently doing the rounds. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 27 February 2020
" I prebooked a car with Europcar using Autoeurope. When I took my voucher to the Europcar desk I was told that my booking had been cancelled. I then had to pay 419.70 euros to hire a car, instead of the £95.48 that I had paid to Autoeurope. I didn't cancel my booking, and do not understand why my car was not available. I have received a refund of £95.48 shown on my Bank Statement but it is quite clear, now that I have received a feedback request from Autoeurope, that there was some form of clerical error on the part of Autoeurope. Why else would Autoeurope ask for my feedback if I had cancelled? I have been using Autoeurope for nearly 20 years and recommend it to my friends and family. I have always been very happy with the service. But hopefully this was a 'blip' and will never happen again. "
" Desk staff were polite and friendly. See my comments below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BARRY - 26 February 2020
" Good website, but it could be clearer that certain options are not added to the total price that Auto Europe charges, and have to be paid locally. I thought I read everything well, but was still surprises I had to pay Hertz (handling agent for Thrifty) for the booster seat, although later I found out this was correct and I did not pay for the booster seat twice. "
" Everything was perfect, except that it was all handled by Hertz and Hertz uses different waiver tariffs (2.500 instead of 1.500) or thereabout. The message was, you will pay us 2.500 if something happens and then Thrifty will pay you back. This is really bad, because you are standing at the desk with no other viable option and therefore you take the risk you may end up paying 2.500 in case something happens without a contract with Thrifty that allows me to comfortably and with great certainty charge that amount to Thrifty and get it back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GUY - 25 February 2020
" Very good. "
" Excellent support from staff. First car did not have the advertised boot size - so the three suitcases would not fit in. But a different car was arranged that fulfilled the criteria. As I say swift and excellent customer service by the staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ALEXANDER - 24 February 2020
" Good experience. "
" Seamless pick up and drop off with courteous and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 24 February 2020
" Keddy are very good "
" Good efficient friendly service. The Ford fiesta they gave us was ok but back windscreen wiper was missing and warning message to change engine oil soon was visible. Apart from that car was ok. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ADRIAN - 16 February 2020
" Alamo provided a fast efficient and friendly service. Everything was clearly explained at pick up . At drop off a member of staff appeared as we got out of the car, again friendly and efficient. Very good service. Will definately use Alamo again. "
" Alamo provided a fast efficient and friendly service. Everything was clearly explained at pick up . At drop off a member of staff appeared as we got out of the car, again friendly and efficient. Very good service. Will definately use Alamo again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MISS ELISE - 13 February 2020
" Good value as always and easy to book. "
" Friendly efficient staff (though more than one desk open at the airport for pickups would be a good idea!). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LAURENCE - 09 February 2020
" ok "
" no member of staff on arrival and had to wait 25 minutes "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by LYNETTE - 29 January 2020
" Done that above. Good. "
" We have hired cars very frequently and now find Hertz the best. Won't mention Gold cars in Toulouse, ghastly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CELINE - 08 January 2020
" Very easy way, all good ! Lot of choices and options as well! (I.e full cover package ...) "
" Good deal. Easy to book. Pick up and drop off perfect, No issue at all. Friendly on site. Thank you. Will book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by AMANDA - 07 January 2020
" Good price and easy to use website "
" Easy pick up/drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PHILIP - 07 January 2020
" Not an Auto oEurope issue - I chose premium provider and got suboptimal service "
" Terminal desk closed One Queue for Drop off and Pick up!! and same queue as Thriffty So why pay premium? "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by OLIVIER - 05 January 2020
" Very good customer service, that saved my holidays... "
" My flight was delayed and Chloe from Thrifty worked overtime on her last day before holidays so I could have my car. Thanks a lot to her. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by VICTORIA - 05 January 2020
" Easy to find, easy to check in and check out with pre-registration online. "
" Easy to find, easy to check in and check out with pre-registration online. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DENIS - 30 December 2019
" The car was almost new (900 km) was vacuumed but had a greacy layer of smelly chemical detergent on the outside and the inside, including the dashboard, steering wheel, gear and storage compartments. The detergent left a strong unpleasant chemical smell that lasted the whole trip and faded a little bit after few days to reveal a strange smell that reminded a lot the smell of urine. It gave the feeling that the same product was used outside and inside the car but was never washed or rinsed properly. It give the feeling that the cleaning was made in a rush and left uncompleted with a detergent smell to cover something else. This has ruined the whole driving and quality experience. "
" The car was almost new (900 km) was vacuumed but had a greacy layer of smelly chemical detergent on the outside and the inside, including the dashboard, steering wheel, gear and storage compartments. The detergent left a strong unpleasant chemical smell that lasted the whole trip and faded a little bit after few days to reveal a strange smell that reminded a lot the smell of urine. It gave the feeling that the same product was used outside and inside the car but was never washed or rinsed properly. It give the feeling that the cleaning was made in a rush and left uncompleted with a detergent smell to cover something else. This has ruined the whole driving and quality experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by JULIAN - 25 December 2019
" See above comments "
" Despite booking months in advance Alamo failed to supply the requested vehicle. How difficult can it be to supply a standard 4 door car with manual transmission??! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by NICHOLAS - 19 December 2019
" Booking was easy and straightforward. And that, is all one needs! "
" Everything went smoothly, and the lady we saw on the counter, when picking up the car, was very friendly and helpful. The car was fine. Good order, clean and worked properly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JACQUELINE - 16 December 2019
" Good site and great prices "
" With flight delayed to next day we tried to contact airport desk as instructed by Auto Europe. It was impossible to get through. Eventually talked to Hertz Corporate who experienced the same problem. Hertz reassured us that the the airport was a corporate and not franchise and that we had 24 hours leaway. However none of this was mentioned in any of the paperwork or Terms handed to us. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JASON - 14 December 2019
" All good, I need a car in March any voucher codes please? "
" Had a sat nav 'forced ' on me on the way out, but a very kind lady sorted this on the return...I hadmy own and didn't require or book it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 11 December 2019
" It's difficult to know which car hire company will fulfil the request at time of booking. I will look for another provider in future. "
" The office closed at 6pm. I arrived a few minutes after that because there was a very long queue at passports. I waited outside the office and tried to call Auto -Europe, whilst I was on the phone someone from Firefly turned up. She told me that I was late and I should have been on time and they close at 6pm. She said I was in the wrong and charged me 30 € administration fee. Her attitude was unbelievable. The car had a tyre pressure warning light on, I went back to the office but she was gone. I hope never to use Firefly again, and after this experience would not be happy using Auto Europe. I will be seeking a refund of the 30€ fee, "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by GARY - 04 December 2019
" Pick up fine, car fine, but return process is basically deception and fraud, beware!! "
" Fraudulent return processes, deception involved, charging for pre existing damage after confirming at the return that the car was all OK, obtaining a signature and then adding pre existing damage photos post signature to then use as back up, photos definitely not signed for in agreement "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by FREDERICK - 04 December 2019
" See above "
" Dropped the car back at 9.15pm and dropped the keys in the box. It was processed at 7am the next day and they charged me an extra day rental "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTOPHER - 02 December 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 28 November 2019
" No issues Simple process "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BARRY - 28 November 2019
" Excellent service "
" Apart from the external condition which had quite a few dents and marks, the car ran well was economic. The booking process was easy and the staff were friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by TOBY - 28 November 2019
" Good value, easy process "
" Prompt, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by HUW - 25 November 2019
" As above. "
" Unbeknown to me the car needed to have Adblue added and on the way back to drop it off it would not start when i was filling with diesel until I added 10 litres of Adblue at a cost of €24.78. I was very fortunate in that the garage I stopped at had Adblue otherwise its likely we would have missed out flight. Sixt said they would ensure the money was refunded but as yet nothing so I have just emailed them. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEXANDER - 23 November 2019
" See above "
" Staff were very friendly and efficient. No hard sell for add-ons. Car was clean and worked fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 21 November 2019
" Fantastic service as usual "
" Good service, excellent vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 21 November 2019
" I always use Auto Europe good way of getting best deal. Remember that if like me you are well over 6ft tll then one of the small Citroens may be tricky getting into, ok once your in "
" Good experience although the Citroen C3 was a tight squease to get into. Next time I'll go for a bigger car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ELISE - 20 November 2019
" Very happy repeat customer. You always have the best prices and the one or two times I have needed customer service assistance it has been very good. "
" Car had a few knocks and dents on it but nothing that detracted from the experience of using it. Staff very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MICHAEL - 18 November 2019
" Always the best on-line deals "
" Excellent friendly service and lovely rental car. no hard sell on additional insurance cover. will use in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 05 November 2019
" I had to pay £200 for extra excess protection which I had already paid online. Europcar told me I should not have paid this in advance. "
" I had to pay £200 for extra excess protection which I had already paid online. Europcar told me I should not have paid this in advance. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by ANTHONY - 05 November 2019
" As above "
" Good value overall. Friendly service. Decent car. Not as well cleaned or overall as tidy as I would normally expect but perfectly acceptable for the price you pay. Still not received a final bill. This would be my only negative. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by BRIAN - 31 October 2019
" as above "
" Excellent service - I would recommend Enterprise! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 31 October 2019
" As above! "
" Good clean new car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BERNARD - 30 October 2019
" See above. Keep your prices ahead of the competition and you'll always have our business. At least 6 times per year. "
" the whole experience went very smoothly, from start to finish. The young man behind the desk at TLS was friendly and efficient, as were the staff in the car park. Our only anxieties (as ever) were about scrapes and scratches to the vehicle, so we would still prefer to have a paper copy at delivery. An email copy is no good when you're travelling and can't print out. Other than that, it was 10 out of 10 from start to finish. Keep your prices competitive and you'll retain our business. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DAVID - 24 October 2019
" I've used Sixt a few times now and find them to be very helpful and accommodating. "
" The car was a little bit tatty with a number of bumps and scrapes but drove perfectly well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by GUY - 23 October 2019
" Good website. Price so much better than other companies "
" Most helpful staff also quick efficient and good humoured Will book with them next time if the price is right. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANTONI - 23 October 2019
" easy to book with and good value "
" very efficient but some cars not available compared to the website info "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by MICHAEL - 18 October 2019
" See my earlier comments about Hertz. As always the Auto Europe booking system worked smoothly and they remain one of my preferred car hire websites. "
" All round satisfactory experience. Reasonably short walk to Hertz desk which had been relocated from the terminal building to the vehicle pick-up point. The only slight inconvenience is that we didn't know about the relocation which meant something of a short detour. Check-in at the desk was quick and the car was just around the corner. The car was the model we requested and had the advantage (for me) of being automatic transmission. It wasn't as new as some hire cars (over 40000k on the clock) and had a few small bodywork blemishes but it drove well enough and met our needs perfectly. Returning the car was quick and painless plus the Hertz desk was very close to security if you'd already checked in as we had. As car hire goes this was painless and streamlined. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ELIZABETH - 17 October 2019
" The price was good and the voucher worked. However, there has been no response at all to our request for help re the way Keddy/Europcar handled the booking and is billing us. Not good customer service. "
" The check in/pick up at Toulouse was very rushed and chaotic with too many customers and not enough staff. They did not have the car we thought we had booked. We were given a larger car without any choice or discussion - basically we were thrown the keys and told to get on with it. There was no explanation of the car's controls/satnav /safety features etc. We struggled to work out how to make the SatNav work in English and it took us time to work out how to operate lights, wipers etc. No help was made available or offered. We couldn't discuss any possible unrecorded damage to the car with staff as they were not available/too busy. We have now had notification of a bill which appears to charge us for an upgrade we at no time asked for or had any choice about. I have asked Auto Europe to look in to this - there has been no response at all. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by SIMON - 17 October 2019
" Pricing was competitive, but quality of rental companies differ. "
" The Hertz outlet was so slow - no customers in front and it still took them 20 minutes to handle the rental. Car initially provided was an estate but the covering for the boot area was removed. Inexplicable given we (and most people renting cars) were travelling and this seems like an open invitation to burglars to rob the car while we had luggage in the boot with full visibility to all and sundry. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ANTHONY - 17 October 2019
" In my experience the best prices are generally available through Auto Europe "
" Only a short wait at the airport desk, car in excellent condition, drop off quick and helpful, deposit released in 2 days. What's not to like? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 16 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARNIE - 14 October 2019
" On 21/9 car didn't start, thought it was the remote but the battery was fine. 22/9 contacted Alamo and then Assistance. Late 23/9 a local mechanic came and charged the flat battery. Still it didn't start. At 9.30 pm a pick-up truck came and removed the car. 24/9 took a taxi to Agen and picked up another car at 3pm. So nearly 4 days without a car. "
" I have entered my comments below. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by PAUL - 05 October 2019
" Good "
" Very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by CHRISTOPHER - 01 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALFRED - 29 September 2019
" The experience was good although this was a bit of a test to see if in the future we would fly and drive rather than use our own car to to travel in Europe. I think we might just use our own car in the future "
" The first part went well although we were late and tired. At the pickup we were told about some damage on the rear bumper. Since it was late and dark we were given to the following day to report any other damage. The car behaved well although we had some trouble setting up the lights and the lane avoidance was a new thing to us. It certainly improved the driving and signalling skills. The following morning we examined the car and found further damage on the bonnet and reported this. We also noted the inside of the car was not very clean. We were only asked to check for damage so it did not occur to us to look further. The following day we gave the car a clean and noticed the safety equipment (red triangle etc) was not in the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by PAUL - 29 September 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PHILIP - 29 September 2019
" 2nd bad experience using Autoeurope, first with gold car and now with budget. "
" I phoned autoeurope to explain I was going to be late to collect the car due to missing my flight but would collect the car around 1700 French time. Your agent said this shouldn't be a problem as it would just be a case of holding the vehicle until I arrived but would transfer me through to Budget in Toulouse. I waited on the phone for 1hr with no response!!! Having phoned Autoeurope again and getting a different agent who used a different number I finally got to speak to a budget agent who said that because I was arriving late my booking would be cancelled and basically there was nothing they could do!! I then phoned Autoeurope again and got the first agent I spoke to who couldn't understand why Budget wouldn't hold the vehicle. She very kindly and professionally arranged another vehicle for me at the additional cost of £375.80 and said I should receive £175 back as a refund as Budget would take £110 of my original booking cost of £234.07 (obviously £234.07 - £110.00 = £120.07). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DAVID - 28 September 2019
" Very efficient service. Will definitely use again. "
" Very efficient, pleasant and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 27 September 2019
" Could of been better. "
" Had to wait a long time to be served. Had the usual but boring trying to sell you upgrades. The car was parked in a poorly lit place where it was hard to check it for damage. And it was not clean both outside and inside. Return was more speedy. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by JOHN - 25 September 2019
" AutoEurope offer a good price comparison service with easy booking. "
" First car offered failed to start and a replacement had to be found. Otherwise OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by MARK - 25 September 2019
" Good prompt service "
" Good attentive service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 22 September 2019
" Only company I use "
" Very busy, long ques "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARTIN - 22 September 2019
" Please make sure you do your homework, i was caught yet again by the insurance con. Having paid in advance for all the "recommended" additional insurance ahead of time as advised by Auto Europe only to be told by front desk ( Avis) that the insurance is worthless and if i wanted peace of mind i will need to take an additional insurance to avoid 1000 EURO charge / BLOCK ON MY CREDIT CARD. Its time Hire car insurance was regulated. The hire companies make more money out of customers by using scare tactics at the front desk when you are at your most vulnerable especially as you don't have time to arrange alternative insurance. Don't be mislead by the low up front price, i paid more for the insurance that i did for the 10 days hire. "
" Very poor service from the reception desk (David) had to wait nearly 3 hrs to be served. I was told my additional insurance (taken out at time of booking with yourselves) was not enough so had to purchase further insurance to guarantee no excess. This was at an additional cost of € 14 per day for the length of hire. When i complained about the long delay i was told "this is France"!! Car was not ready which meant a further 50min wait. All in all this was a shocking service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by ANDREW - 19 September 2019
" The car was good value for money and was problem free. The staff were pleasant and professional and both picking up and dropping off the vehicle was quick and efficient. "
" Pleasant and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WILLIAM - 19 September 2019
" I always use Auto Europe to book cars. I have yet to find a better website than theirs and I have never had any problems with the hires. The hire prices are always as good as or better than their competitors. "
" I was served by Francesca at Toulouse airport. She could not have been more friendly and helpful. The whole experience from picking up the keys to picking up and returning the car was very simple and smooth. The car hire car park is easy to find when you return to Toulouse airport. It is well signposted. My only gripe would be that the previous renter had obviously filled the tank up just enough to show full when they returned it. When I returned it, the range estimate was about 100km higher than when I took the car, meaning I paid for 100km of fuel that I did not use. I know this is not Europcar's fault but they could use the range estimate rather than the fuel gauge to ascertain whether the tank has really been filled up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JOHN - 19 September 2019
" Very Happy "
" Very Happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by CHRISTOPHER - 16 September 2019
" As above "
" They seem very stressed and on pick up and drop off there were just customers complaining about things. Personally we had no issues but it did leave a very uneasy impression. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by NEIL - 13 September 2019
" I'd choose National again if they are as great as this time. "
" Extremely quick service, friendly and no queue! Also gave free additional driver on the day. At the collection point the iPad wasn't working so delayed us a little having to do stuff on paper and they forgot to charge for the insurance but this was done at the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JEAN-LOUIS - 13 September 2019
" I travel abroad and rent cars regularly for business and have always been delighted with the service, prices and insurance options offered by Auto-Europe. I highly recommend them to anyone. "
" The no franchise option I had taken has greatly facilitated the rental process but nevertheless, the staff were very helpful and very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EVA - 13 September 2019
" Pretty average "
" Pretty average "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by STUART - 12 September 2019
" As I have stated above a very heavy smoker had made the car very unpleasant place to be in. "
" The car was good except that there was a very heavy smell of cigarette smoke that only became worse as the cleaning products wore off. It was throat catching, not a pleasant experience after a week of warm weather. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by NATHAN - 11 September 2019
" It was fine the only problem was it wasn't immediately obvious that the car was with Europcar, so we spent some time trying to find an Auto Europe desk before trolling through the paperwork and finding the reference to Europcar. "
" It was fine once we found them, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PETER - 10 September 2019
" No problems great service, good value. "
" Excellent you could not have done better . no waiting around and a great car at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 09 September 2019
" Booking was easy and straightforward. "
" The whole Process was very straightforward and the car supplied was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GRAHAM - 09 September 2019
" As usual - simple, efficient and excellent! "
" Everything worked as it should. Minor additional damage had to be recorded at collection but this was done without fuss. Drop of procedure involved 10-15 min delay due to congestion/lack of staff but overall very satisfied. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRUCE - 08 September 2019
" The return millage of the car was incorrect, they charged me 297 Eur for mileage I did not do, I'm currently in dispute with Europcar, I believe there maybe fraudulent/criminal activity by there office in Toulouse "
" The return millage of the car was incorrect, they charged me 297 Eur for mileage I did not do, I'm currently in dispute with Europcar, I believe there maybe fraudulent/criminal activity by there office in Toulouse "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by STEVE - 08 September 2019
" Very good "
" Every time I have used Europcar I have had a good experience.Charming staff to meet us and very good condition of the cars.No other choice for me.I will use the company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JEREMY - 06 September 2019
" Overall have always had a positive experience with Sixt. "
" We dropped off keys in the drop box and have been home for 6 days, have been charged on credit card but have yet to receive final charge summary, to explain additional charges of 45Euros "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BONAMY - 05 September 2019
" Easy to use "
" Our car was only 3/4 full up. Not very efficient system when you get tot he hire office - ticketed, but form filling, etc needed. Also lots of hard selling to try to get you to upgrade - wastes time..... And hidden extra costs always annoying. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by HOAGY - 04 September 2019
" See above comments on Sixt At present, this has not been a customer experience that would recommend "
" After returning the car in the same condition in which it was collected, and receiving written and verbal confirmation that all was fine from SixT, they have 48hrs later accused me of damaging the vehicle. Obviously this wasn't me, and they confirmed in writing that the condition of the vehicle was fine at drop off. They are now claiming against me for damage, which if it's genuine (they are claiming a deep dent with paint damage), can only have occurred after the car was returned. They have provided no photographic evidence whatsoever. Why would I ever hire from Sixt again? Unfortunately, I would also be unable to honestly recommend Auto Europe until this situation is resolved. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by NIGEL - 04 September 2019
" Good customer contact -including a call to ensure all ok - and a great polish to the drop off! "
" Very impressed particularly on drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 03 September 2019
" good "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WILLIAM - 03 September 2019
" As above "
" We were told to return to P2 which we did only to find this took us up to the wrong floor so we had to come out do a circular trip to get back in using P1 . On entering unfortunately I clipped the wheel and created a puncture . The chap check the car and the petrol ( I had filled up not far from the returns baring in mind the extra trip around the car park) all was OK. We expected the invoice for the tyre but not for petrol. We hire cars in Spain on the return full system and in 17 years we have never had to pay excess for petrol. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 03 September 2019
" It was generally straight forward. "
" It took a long time to to receive the car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 02 September 2019
" Quick and easy "
" No queue, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by RICHARD - 30 August 2019
" All good. "
" The only thing is that they tried to sell me additional insurance after I had bought the complete package via Auto Europe. That was not cool. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TREVOR - 28 August 2019
" Our car was upgraded to a Jaguar. The staff were excellent as was the car. "
" Vincent and the young woman recently retired from the French Navy were efficient, courteous and spoke excellent English. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 25 August 2019
" A poor experience, I hope I get this resolved satisfactorily and then I may use you again. "
" I have complained as I had to pay 160 euros to Europcar for the GPS. I booked and paid for the car and this was not made clear. Europcar said they couldn't allow me to have one without gps as this was on the booking so I was forced to pay up. I am looking for a refund of this. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by COLIN - 24 August 2019
" Great comparison website "
" Great value and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MICHAEL - 23 August 2019
" A very straightforward experience. "
" A very helpful and professional representative on collection of the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 20 August 2019
" It would be good it you could make really clear any additional expenses at time of booking - so I could see whether saving £5 by booking the car with Budget was worth it considering the €130 additional driver fee - or whether I am better paying Hertz the extra £5 and only paying €80 for the additional driver - or even less with Thrifty. "
" Very slow - it took an hour to get the car. Second driver was really expensive - at €130 - much more than other companies "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEVIN - 19 August 2019
" Seems ridiculous you book in advance and pay upfront for a particular level of car only for it not to be available upon pick-up and a significant cost is incurred. Had I known I would have booked elsewhere. "
" I booked a car in advance but when I went to pick up I was informed there were none available and I had to upgrade. Initially the cost was £300 but this was reduced after I complained to £250. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 19 August 2019
" Good "
" Slightly short of staff leading to delay and car smelled badly of cigarettes smoke. Unrecorded damage noted on collection "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by IAN - 18 August 2019
" Cost of insurance was high yet still had to put. Credit card deposit "
" Did not come across dollar all was processed by hertz and paperwork was in name of thrifty. Damage to car was not recorded on pick up and only registered upon inspection "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JOHN - 17 August 2019
" Car clean and as far as I know no extras added. Would have been nice to have received an emailing saying all was in order on return. "
" We dropped off the car when the desk was closed and tried to follow the instructions on the leaflet, could not provide info of car whereabouts as slot to drop key in not big enough. There were several families all confused about what to do and we helped each other. Think this needs improving and made clear what to do when hiring car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 16 August 2019
" All good. car was excellent. "
" Added a charge for arriving after midnight and also the extra driver cost more than stated in the invoice. Both these charges were promptly refunded so thankyou to auto europe for this. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALAN - 16 August 2019
" Spurious charges made, no explanation. "
" Extra charges made on credit card without permission, card cancelled due to fraudulent use by Keddy. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KATHRYN - 16 August 2019
" Booking online was fine but lots of hidden fees - £60 addition for fully comp insurance (when I thought this had been included in the initial booking price from auto Europe) and additional driver fee as above "
" We were not told about additional driver charge verbally at all. We put an additional driver on, who never actually drove, as we thought this was free. When we we charged for this on return of the car, we complained that we had not be told about the additional fee and we were shown the slip we signed but this was written in French. We regret signing a slip that was not in English, but our flight had been delayed 12 hours and we were very tired at pick up - staff were very unsympathetic when we voiced our complaints about this. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 16 August 2019
" The car was great and drop off service excellent. The lady at the car park who issued the car worked well to find a solution to the mix up in the cars and I would like to be able to say thank you to her. At the airport counter, there were the normal sales pitches to purchase add ons and they play on your fear of being in a new location. "
" Wait at the counter at the airport and then again in the car park was very long on pick up. I did get a nice upgrade, but that was more to do with not having the car I had paid for. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 15 August 2019
" As number 3 doh "
" Having waited nearly 2 hrs for a different vehicle than I ordered turn up I can't say I was impressed Neither was my fried who had to have a big suitcase on her lap for the journey back "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by SIMON - 15 August 2019
" Worked fine. "
" slightly slow process at the desk in terminal, but otherwise fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANDREW - 13 August 2019
" I Always use auto Europe and have never been disappointed on price "
" Other than a one hour wait for the vehicle everything was great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DAVID - 11 August 2019
" Everything absolutely fine with booking process and renting car , car was great - just leaves a sour taste getting charged for damage which I know was not caused by myself , happens all the time just seems a way making a quick extra buck out of customers , just ends up being your word against the car company and as you have the credit card stored only ever one winner . It's an issues which needs looking at and addressing , I know for the future to take a million photos of the car and flag up even the smallest scratch before I leave the airport to avoid this happening again - would be we use thrifty / hertz again - not in Toulouse anyway "
" Cowboys - blamed for a tiny dent which obviously wasn't picked up prior to rental then charred 120 euros for damage, need to seriously look at this as an ongoing issues for decades with car hire companies . Instead of a drawn outline of the car with damage marked by staff why not have comprehensive photos of all angles of the car to avoid such issues as human error / missed dents prior to renting a car resulting in people being unfairly charged. Have emailed thrifty / hertz with no reply as of yet - Toulouse thrifty = terrible "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JOHN - 09 August 2019
" Nothin to add "
" Car was dirty when picked up and we had to wait for office staff to arrive "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by DAVID - 05 August 2019
" The only part of the experience that you need to be aware of was on collection. Whilst collecting the car at around 2300Hrs it was clear that i was the last one of the day and that they wanted to go home..i can appreciate that. However future customers should be aware of the fact that befor eyou accept the keys from them that you do a visual handover with the car to ensure that you do not have the issues that i had... 1. My car was not full with fuel...but i had to return it full. Sadly i did not notice this until i was several miles down the road ! 2. The Sat-Nav was not set up for me to use in english, This is clearly not good at such a late hour trying to work that out and then finding the staff had gone home the moment i had walked away with the keys when i returned to ask them. "
" Very simple process - Dont always believe the bad reviews that you read on the internet. I booked a Ford Focus and was given a Peugeot 2008 which was clean / tidy as expected. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RUTH - 04 August 2019
" Very polite and helpful "
" Very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALISTAIR - 30 July 2019
" Not cheap "
" Reasonable, but don't like picking up car from dark multi-storey car aprk - I can't check the damage before hiring "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by BRIAN - 29 July 2019
" My flight was three hours delayed and I arrived at the Interrent desk 20 minutes after you cancelled my booking. The AutoEurope assistant was extremely unhelpful and told me I have lost the booking and will not be credited or refunded. I was then forced to rent a car at over twice the cost that you charged me so my total car rental experience was over EUR700. Will you please advise how you will help remedy this situation? Thanks Brian. "
" Very helpful counterstaff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 29 July 2019
" No problems. Efficient service alol round "
" No problems at all to report. Very satisfied with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DEREK - 28 July 2019
" Easy rental experience "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 28 July 2019
" Nothing to add "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROGER - 26 July 2019
" Fine "
" Directions to petrol station could be more detailed "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by STEVEN - 26 July 2019
" Bad "
" A VERY HARDSELL ON INSURANCE AT THE DESK AND A GENERALLY UNPLEASANT EXPERIENCE WHICH LEFT VERY NERVOUS ABOUT EVEN DRIVING....I HAVE RENTED CARS IN OVER 30 COUNTRIES ACROSS THE WORLD AND THIS IS THE WORST FOR TRYING TO EKE MORE MONEY OUT OF YOU "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JOHN - 26 July 2019
" Unfortunately accidentally scraped the side of the car. Filled in details but have yet to be told the cost of the repair. "
" Pleasant & efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANA - 24 July 2019
" It was cheap and I had insurance that covers car rental but the price you have to pay if anything happens its absurd. It did not happen with other companies. I will be more careful next time. "
" I would have had preferred to pay more when rental the car at the internet than dealing with emotional manipulative pressure that was not clear when first rental de car. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by STEPHEN - 23 July 2019
" This is the 3rd time we have hired via yourselves and each experience has been slick & professional - thanks. "
" All very efficient (fairly short wait at hire locations) and good new vehicle provided from requested group. Out of hours drop off ok. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MAREK - 23 July 2019
" No problems. Efficient service. Nice car "
" No problems, efficient service, no hard sell, nice new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GRZEGORZ - 23 July 2019
" When it comes to Auto Europe, I have neither negative nor positive opinions. A well-functioning website, clear, and simple formalities. Sometimes cheaper than in the other places offers for rent. "
" 70 minutes! Exactly 70 minutes, with a watch in hand, passed from the moment when I lined up a queue to moment when I arranged all the formalities and picked up the keys from the car. Never it has taken me so much time anywhere. I spent 45 minutes at the rental's office desk. For most of these 45 minutes I was alternately persuaded to purchase additional insurance or I was intimidated by the rental's worker different consequences that threaten in the event that I do not buy it and car will be damage. It was terribly unpleasant and intrusive. While I completed all formalities and picked up keys, on the parking it turned out that the car had a large dent above left tire and it is strongly scratched as well. I went to rental point located on the parking. Unfortunatelly, my request to change the car was treated like a whim. Rather unpleasant and unkindly employee explained brusquely to me that the car is fully functional, and the damage only affects the esthetics of the car. What I could say, theoretically, hard to opposite anything his words because the car actually could rode, but ... Summing-up: Already before I have came across many critical opinions about rental in Goldcar. Therefore that's why I was looking for a car to rent in another company. I decided to rental offer by InterRent. I did not know that InterRent and Goldcar are one and the same company. After this experience I will skip both. I feel badly served, neglected and cheated. Nothing was done to take care of my comfort and pleasant atmosphere. The staff of the rental company was surly - especially after my observed about the car damage, and unkindly. The only one thing to which pay attention was paid was the intrusive attempt to sell me additional insurance options and absurd in the price of the possibility returning a car with incomplete fuel tank. I will never use services Goldcar or Interrent again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by JOHN - 20 July 2019
" See answer to 3. above "
" The InterRent counter staff tried really hard to sell us additional insurances of various kinds and showed us their list of inflated repair prices which, they said, we would need to pay in the event of an accident or breakdown. They also explained that breakdown and roadside assistance were extras. We refused all extras and had a good experience of this car rental although we suspect that it would have felt very different indeed, had we encountered any problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 19 July 2019
" Not a good one at the counter. Staff at can pick up and drop off were completely different, very helpful and thorough. "
" Hard sell by counter staff when collecting car, in particular using scare tactics to try and pressurise us into signing up for excess insurance (we advised we had our own) and not renting full to full on fuel because we would have trouble locating a garage and to pay Interrent fuel excess was not appreciated. Spoiled what otherwise would have been a reasonable experience. Perhaps the staff earn extra when signing up customer to use Interrent all inclusive / excess insurance. Also pushing us to upgrade to a higher specification car - which we did not need, only to find that they did not have the car category ordered and they upgraded us (for free). Presume the pressure was on to get us to pay for a higher category which they were going to have to supply. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTOPHER - 18 July 2019
" The check agent was rude, difficult, bullying and abrasive. She was well trained to intimidate and scare customers into buying additional insurance cover. Clearly she is compensated well on the upsell to customers checking in who have bought a seemingly low cost option. The tactics were bordering on extortion. I await your response before posting reviews online. "
" The check agent was rude, difficult, bullying and abrasive. She was well trained to intimidate and scare customers into buying additional insurance cover. Clearly she is compensated well on the upsell to customers checking in who have bought a seemingly low cost option. The tactics were bordering on extortion. I await your response before posting reviews online. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETER - 18 July 2019
" x "
" It would have been useful to have guidance re dropping off the vehicle clearly explained as I nearly missed my flight because I was already late and then I parked in the wrong place "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KATE - 17 July 2019
" Auto Europe are good but interrent / gold car are not "
" The sales agent gave a very hard pitch to take out insurance. I told her that we had taken collision waiver insurance with AutoEurope. She that this insurance was not their insurance and would not cover us. She then proceeded to try and scare us by telling us how expensive any damage would be. She also tried to sell a filling up service saying there were no petrol stations near the airport. This is not correct. Her sales tactics were underhand, untruthful and left a very bad taste. Not a pleasant start to the holiday. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 17 July 2019
" Overall fair and the experience with Auto-Europe was good. "
" Car not clean inside and lots of hard sell about taking out Interrent insurance and also I was told that if the car breaks down, I was responsible to get it back to the hire company, which is not good as I do not know the mechanical condition of the car and its service history. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by ALAN - 16 July 2019
" Used Europcar many times and usually there is a very long queue to pick up the car, but on this occasion there was no queue at all - good! "
" The car was new and all fine with only one drawback: performance. I don't know what engine was in it but it was woefully under powered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 16 July 2019
" the up selling of additional insurance packages was almost bullying and very aggressive. Long queues and waiting times also. "
" the up selling of additional insurance packages was almost bullying and very aggressive. Long queues and waiting times also. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by GARY - 15 July 2019
" All OK. Always disappointing that they try to talk you into taking extra insurance, but they'll always do that. "
" The washer bottles were empty, absolutely no water in them. The service alarm went off as I went through 30,000km. This should have been foreseen by Budget and I could have been forewarned. Otherwise car in excellent condition and staff very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by FRANCIS - 15 July 2019
" No trouble at all, and found a good price for the rental. "
" It was absolutely fine. But I didn't realize it was the same company as Gold Car, with whom I have had a terrible experience in the past, so I had resolved never to use Gold Car again. But Interrent was fine! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 15 July 2019
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 13 July 2019
" Auto Europe/Avis .... the dream combo!! "
" First class all round from pick up, with sat nav training!! ... to drop off. Excellent!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKAS - 10 July 2019
" Same as above, key problem is with your supplier Avis/Budget there, not with you guys. "
" Only one member of staff on collection with the line of 12 people, took very long to get the keys. Clerk asked how many people in the car to which I responded 4. When unlocking the car we noticed there is a baby seat but we were unable to remove it. When asked, clerk said that seat must be jammed and there were no alternative cars available unless I wanted to pay more for an upgrade. We were left with the car not fit for 4 people, zero service and very disappointing experience from the start. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by GEOFFREY - 09 July 2019
" Very helpful "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHARU - 09 July 2019
" see my earlier comments "
" I was disappointed to see that the vehicle operating manual was not provided in the glove compartment. This was a brand new vehicle!! The vehicle clock was 4 minutes off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IAN - 09 July 2019
" See above. "
" Reassuringly uncomplicated and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 05 July 2019
" above impacts on perception of Auto Europe "
" Car had not been washed prior to pick up. Lied to by personnel in order to sell more packages "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by JAMES - 04 July 2019
" Great price, great car, efficient return. However be extremely careful about what you sign when you pick cars up at Toulouse from Interrent. My Autoeurope confirmation clearly stated an excess of €1100 (I have a separate annual insurance for £45/yr to wave this from icarhireinsurance.com which I can't revommend highly enough) but the staff insisted it should be €2000, and that Autoeurope had made a mistake. I asked them to explain where this was written and they showed me a piece of paper which showed the actual costs of repairs to the vehicle which is clearly not the same thing. After a couple of minutes of "discussion" I realised that the lady at the desk was not going to yield, so phoned Autoeurope direct. They agreed with me that the excess was €1100 and that my card would be blocked for €1250 to cover admin fees, as explained in my documents. At this point I asked to speak to the manager who l, having heard the discussion over speakerphone, agreed that I was indeed right. He was unable to explain where the €2000 figure came from. He apologised as begged for a 10 star review. I am not sure if it was a scam or a genuine mistake. However, please read your documents carefully. I hired a car for £55 for 5 days which was almost too good to believe, but if you know what you've signed up for and stick to your guns, Interrent provide an excellent deal which is perfectly legitimate. "
" Great price, great car, efficient return. However be extremely careful about what you sign when you pick cars up at Toulouse from Interrent. My Autoeurope confirmation clearly stated an excess of €1100 (I have a separate annual insurance for £45/yr to wave this from icarhireinsurance.com which I can't revommend highly enough) but the staff insisted it should be €2000, and that Autoeurope had made a mistake. I asked them to explain where this was written and they showed me a piece of paper which showed the actual costs of repairs to the vehicle which is clearly not the same thing. After a couple of minutes of "discussion" I realised that the lady at the desk was not going to yield, so phoned Autoeurope direct. They agreed with me that the excess was €1100 and that my card would be blocked for €1250 to cover admin fees, as explained in my documents. At this point I asked to speak to the manager who l, having heard the discussion over speakerphone, agreed that I was indeed right. He was unable to explain where the €2000 figure came from. He apologised as begged for a 10 star review. I am not sure if it was a scam or a genuine mistake. However, please read your documents carefully. I hired a car for £55 for 5 days which was almost too good to believe, but if you know what you've signed up for and stick to your guns, Interrent provide an excellent deal which is perfectly legitimate. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JEFFREY - 26 June 2019
" Cancel car because flight is late without refund. Really? "
" Horrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by RICHARD - 26 June 2019
" Completely hassle free and very helpful staff. This is how car hire should be. "
" Completely hassle free and very helpful staff. This is how car hire should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARTIN - 25 June 2019
" Our overall experience was positive. We had difficulty when dropping off the the car in the car park there was no information where your office is in Lille train station, no one to ask for information and your office was closed. This can be stressful as there no one to check on the condition of the car or any acknowledge that you even left the car in the right area. I took a comprehensive range of phots of the car including one of the fuel gauge which was 7/8th full. "
" Our overall experience was positive. We had difficulty when dropping off the the car in the car park there was no information where your office is in Lille train station, no one to ask for information and your office was closed. This can be stressful as there no one to check on the condition of the car or any acknowledge that you even left the car in the right area. I took a comprehensive range of phots of the car including one of the fuel gauge which was 7/8th full. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 25 June 2019
" The booking and paying process worked fine, but I'm concerned that the details of the booking were not passed properly to the supplier, since Budget had not reserved the appropriate type of vehicle. "
" According to the counter staff they had not reserved the type of vehicle I had booked and paid for (a 7 seater). The man had to telephone the garage in order to find a suitable vehicle. The vehicle had a lot of minor damage some of which was not reflected on their records. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by PAUL - 24 June 2019
" Well pleased! "
" Budget were most helpful at point of delivery in Toulouse Airport. The clerk handling the handover of teh car offered us an automatic which served our purpose well. This for approx teh same price as having to add my wife as an additional driver. This was necessary as I had recently had a hip operation and couldn't drive a geared car. Most flexible, and this without any specific request on my part. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DIANA - 20 June 2019
" Great car, appreciated the upgrade, easy to book. "
" Really struggled to find the drop-off point for the car when bringing it back to Toulouse airport - the signage was dreadful and it wasn't highlighted at the time of pick-up what signs to follow to take the car back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 18 June 2019
" good overall. enabled drop off at separate location. "
" Avis has always been a little dearer than some but provide a good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RAY - 18 June 2019
" Auto Europe are ok but the companies as you use Rhodium, Gold Car and Interrent are not good companies "
" The desk experience was painfully slow it took almost 30 minutes, the majority of the time was a very hard sell of the extra insurance for excess. They try and frighten you to buy the insurance, which cost more than the car rental. They also try and persuade you to upgrade to a diesel car or a larger car at extra daily cost. I refused then all only to find I had a diesel large car they were trying to get me to pay extra for in the first place. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARTIN - 15 June 2019
" Counter staff took a long time and tried hard sell for insurance. "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 11 June 2019
" Once again, very happy with Auto Europe, and with a reasonably priced and safe useable hire car. "
" The counter staff at TLS Blagnac were exceptionally good. The car was an upgrade from that ordered, but was a bit battle scarred and in need of a service. Not all the damage was on the manifest, and so spent a while taking photos before driving off. We enjoyed the car, a Jeep Compass. The drop off was a bit hasty, and I was concerned we might have to argue about the various dings and marks, but so far we have not had an issue about this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by MATTHEW - 11 June 2019
" Simple and straightforward to book. "
" All the staff at Sixt were very helpful which made collection and return very easy and straightforward 10/10 One of my best car hire experiences "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GEORGE - 07 June 2019
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LIAM - 04 June 2019
" Very, very helpful. Honest and clear communication puts you at ease. "
" Bad reviews online. These were not our experience, but did create some anxiety and very nearly put us off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARTIN - 30 May 2019
" Autoeuropa booking process vey similar to most others. Car hire is price sensitive and on two subsequent booking for this summer Ryanair are cheaper. If autoE. we're cheapest would always use "
" Clean well presented vehicle. No issues when minor damage identified at check in, easy to get it noted. VERY through check on return as if they were looking for any excuse to render a damage charge "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MONIKA - 21 May 2019
" Quick online and cheap deal. "
" Very helpful staff, friendly and welcoming. There was an issue with the car i rented, but it was quickly solved and i got a replacemnet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 20 May 2019
" The booking was easy, but the vehicle was not as expected. "
" The vehicle had a lot of minor damage and it took quite a while to identify the damage. The vehicle was not full of fuel. When I mentioned the gauge to the staff, they insisted that the gauge was correct. It was only when I refuelled it for the return journey, that the gauge went a lot higher. I estimate 100kms before the gauge was at the same point as when I picked the vehicle up. 250 Euros has been taken from my credit card and no further damage had occurred when I returned the vehicle. The vehicles nearside rear wheel bearing was very noisy and made the journey uncomfortable. Altogether probably the worst rental experience I have had and I rent 8 times per year! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by TOBY - 15 May 2019
" Very unhelpful when I was delayed and was not provided with a vehicle when I landed. Was told to pay all over again. "
" Very unhelpful when I was delayed and was not provided with a vehicle when I landed. Was told to pay all over again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DAVID - 15 May 2019
" All ok "
" A good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CRAIG - 12 May 2019
" . "
" Overall ok. Although I was surprised to find it was an Avis/budget rental. There is no signs to say pay less. Other rental companies could not help. Eventually found the correct desk after that all went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SARANNE - 25 April 2019
" Have used Auto Europe many times and would have no hesitation in recommending them to others. "
" An all round excellent experience. This cannot be said of all car hire companies at Toulouse Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 25 April 2019
" See above. Need to be clearer regards cost of excess. "
" Very Upset to be upsold an enormous van (Renault Traffic) on our check in. Totally unnecessary, far too big for our needs. Ford S-Max was perfectly adequate. Delayed badly for about an hour trying to get the car, not ideal with four children. Also very annoyed at the cost of the excess...not made clear on booking. All in all, really not great. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by IAN - 24 April 2019
" wholly satisfactory "
" I appreciated helpfulness and lack of queue at pick-up point, and general over-all efficiency. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NAN WALLER - 23 April 2019
" our traveling mate did not have the same experience that we did with auto europe. their vendor [not budget] rented their car out from under them and autoeurope would not refund their money. i feel responsible as i recommended autoeurope to them so therefore i would hestitate to recommend autoeurope to friends on our next trip "
" excellent service very professional and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TERENCE - 19 April 2019
" Easy website , plenty of options "
" Excellent. In and out. We were upgraded which was exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 09 April 2019
" Pretty good - the pick up area is in a covered car park which isn't very well lit, so hard to say if there were any untoward scratches, but overall an easy hire and return arrangements very good with no delays. "
" Good enough service but for trying to have me upgrade to a four door, when in the end I had a four door anyway! A bit confusing. Pleasant staff though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DEREK - 09 April 2019
" efficient "
" efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 13 March 2019
" I have always found the booking process straightforward and easy through Auto Europe and if on occasion I have needed to contact Auto Europe staff by telephone I have always found them to be polite and helpful. "
" Overall I was quite satisfied with my experience with Sixt. The car was in good condition and the damage report was accurate so I did not need to point out any additional defects to staff as often happens with other companies. The only complaint I have is that there was no warning triangle in the vehicle and I had to ask for one which was then provided promptly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROLAND - 12 March 2019
" A smooth arrangement for our rental. "
" Helpful staff. Arnaud at reception had very good, clear explanations in English. As it was after dark a very helpful young lady at the car park brought out a portable flood light to make sure we could inspect the car thoroughly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRUCE - 09 March 2019
" Need more flexibility "
" Poor service and a lack of flexibility as the booking time was wrong by two hours and Inhad to wait around for 2 hours "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ANDREW - 05 March 2019
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RUSSELL - 04 March 2019
" easy to use system & good service "
" Overall good service, "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by ADAM - 26 February 2019
" Auto Europe was fine but Avis in Toulouse has "gone rogue" and staff are not doing their jobs properly. "
" There was a one-hour wait in the queue at Toulouse airport. No other agency had any queue at all. There were 4 desks but only two had staff. The process for contract signature takes 10 minutes per customer. Avis needs to re-engineer this process so that it is a lot more efficient - it could be done in 3-4 mins if properly designed. The drop-off location was closed at 20:30 although the sign said it would be open until 21:45. so I walked to the main desk (long queue again) and then had to go back to the garage to drop the keys in the key holder. In total, I wasted 1.5 hours of my life. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 19 February 2019
" Excellent site. "
" The guy on the desk was brilliant. Gave good local info and help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 19 February 2019
" I always recommend Auto Europe. But recently the discounts have not been as good as in the past. "
" The staff were very friendly and helpful. They explained what they were doing and why they were doing it. I very quickly received email confirmation on pick up and return. Not the cheapest, but OK. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JANET - 14 February 2019
" Easy to book via Auto Europe, always use your site to book hire cars "
" Excellent service compared with the other Toulouse companies - very efficient and friendly service. Shame the radio didn't work (no aerial) but the car was very otherwise very suitable for my needs "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by JOHN - 13 February 2019
" Ok "
" Nobody in office when I called to collect car (my flight early). Counter person v poor at explaining contract which appeared to contain a deposit towards costs of petrol in tank. Had to provide receipt for fuel put into tank by me before return (full). I'm still uncertain why thus was needed "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by AMEET - 11 February 2019
" Can you give the contact details to make my enquiries. "
" I dropped off the car and was told that all was fine and there would be no additional charges, then I saw this on my credit card bill. 11 Feb 2019 Purchase EUROPCAR TLST01 BLAGNAC - £81.80 "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by CAROLINE - 10 February 2019
" No issues with the booking / voucher process, it all works very well. "
" I was charged for damage I know I could not have caused, and given no opportunity to contest it. The car was driven to my property in the countryside, parked off-road, and driven back to the airport - at no point was it left unattended and I did not touch anything with the car. I have a separate hire car insurance policy so am unlikely to be out of pocket, however the sheer frustration of feeling totally taken advantage of, and being utterly powerless to even raise a complaint actually reduced me to tears. The hard sell I received at collection put me on notice that there was already going to be an issue when I returned the car. The check-in girl unbelievably 'noticed' the tiniest of scuffs immediately on my return, on the only panel on the car not to have been marked, for which I was billed an entire bumper respray. This is the first time I have had a problem with Interrent, coincidentally since they were taken over by Goldcar. Their approach is very shortsighted, as, although they have striped me on this occasion, I will never use them again, and shall advise all of my visitors to blacklist them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DAVID - 31 January 2019
" Straightforward as always. Confident that I can book early and cancel, if plans change or they send me a better offer! "
" Best yet. The pickup was quick with a ready acceptance that I had my own excess insurance. The car was checked with me before taking possession. Quick and straightforward on return. Exterior of car was a bit worse for wear, which I don't mind, but the interior was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 31 January 2019
" Autoeurope are always good - it is the car rental companies that let me down. "
" Office was closed "away washing cars" meant a 20 min wait in the rain. Car had two points of damage that were not recorded. Kilometre start reading was over 1,200km below rental agreement - exposing me to significant penalty. Both these required return to rental counter, additional wait and delay "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by ALAN - 27 January 2019
" As above "
" I filled up during my rental period from half a tank to full, this cost 26 euros. I returned the vehicle half full again yet I was charged 45 euro, it doesn't add up so I won't be renting from you again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROY - 26 January 2019
" This is not a proper price comparison. I was obliged to pay an additional 140 euros for a week's hire to bring my cover up to the standard available as default from most other companies. AUTO-EUROPE SHOULD INCLUDE INSURANCE DETAILS AS PART OF THEIR PRICE COMPARISONS. Otherwise you are favouring the wide boys of the industry. "
" These low prices are not proper comparisons. Interrent/ Goldcar only provide 3rd party insurance, so effectively you are not covered. Other more reputable companies are fully covered with you only liable for the excess. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IAN - 23 January 2019
" All fine. "
" I hire several cars each year, and I have noticed that some companies complete the necessary details at the desk in a few minutes where others take much longer. I have always wondered why there were these differences given that they are all doing the same job ie providing me with a car. Budget was one of the longest I have had. But apart from that, everything was just fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LINDA - 23 January 2019
" Have rented via Auto Europe many times before and have always been very happy with them. Counter staff and drop off staff are always very helpful and efficient "
" The condition of the car was not the best; there were lots of scratches. Also I had to pump up all the tires as they were all very down on what they should have been. Should have been 2.1 all round when three were 1.8 and one was 1.6. The car itself was very nice to drive though and clean inside. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DEAN - 22 January 2019
" Always straightforward. Need to be clearer on additional charges such as new environmental tax on diesel engines "
" Busy desk with a long wait. Hard up sell on additional insurance. Environmental tax now on diesel rentals. Tried to up sell GPS unit when car was pre-fitted. Car dirty on collection. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by TIMOTHY - 20 January 2019
" First I should say I have no gripe with Autoeurope. The website and service (as a car rental service broker) for the major rental companies is fine. Just one thing though. Please inform users who Goldcar, Rhodium, Keddy and Interrent are owned by (Europcar). It would help users steer clear of this disreputable and poorly-managed company and its subsidiaries, as explained above. "
" First I should say I have no gripe with Autoeurope. The website and service (as a car rental service broker) for the major rental companies is fine. Just one thing though. Please inform users who Goldcar, Rhodium, Keddy and Interrent are owned by (Europcar). It would help users steer clear of this disreputable and poorly-managed company and its subsidiaries, as explained below. If I'd known that Interrent were part of the by now thoroughly disreputed French-owned Europcar budget rental subsidiaries of Goldcar, Rhodium and Keddy (and Interrent), I would NOT have booked that service through Interrent. The well-publicised UK court case in Leicester, UK, which Europcar lost in July 2017, receiving heavy fines, and the well-publicised catalogue of disgruntled client-victims to the appalling industry malpractices by Goldcar and their ilk, noted in several editions of the Sunday Times newspaper (Money Section) in UK in the latter half of 2018, should act as a warning. Do NOT use these companies. You (the client) may be honest, but they are NOT. As I result of my experience, if they choose to charge me for a two inch scuff on two wheel hubs on the driver's side, which were there before I took the car but not marked as damages by them initially, I will contest, because I did not cause them. The car has over 9,000km on the clock and has no damage. Such scuff marks are caused (as the lady in check-in rep exclaimed to kerbside parking. I never parked in a town or against any kerb during my trip. And I do not tell lies. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TRACEY - 11 January 2019
" The deduction of 60euro from our account when no damage was incurred to the car and the fuel tank was returned full, is disgraceful. We have complained but have not had our money returned yet. "
" We were happy with all the service and car except when we got home we received an email saying 60 euro has been taken from our account. There is no explanation for this. There was no damage to the car. The tank was full. We have complained but have not heard the result. We are waiting for our money back. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by RICHARD - 10 January 2019
" See above "
" I find Interrent to be an excellent car hire company at Toulouse airport. I think their service would be considerably improved if there was a faster/streamlined check-in process. The paperwork has to be prepared from the beginning every time. I use Interrent/Gold many times a year and it seems to me the registration process could be simplified by pre-preparing paperwork so that only the signature is required. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EDWARD - 09 January 2019
" Easy booking and good value for money "
" friendly staff good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by AMY - 09 January 2019
" I was very concerned to learn, upon collecting the vehicle, that Interrent is now owned by Goldcar. Honestly, I will think twice before I rent from Interrent again because of this. I have had terrible experiences with Goldcar and avoid them at all cost. Interrent have some serious work to do to gain customer trust "
" The vehicle had clearly been in an accident previously, and felt unsafe once I was driving it. We questioned a mark on the car which was to our eyes larger than 5 cm and not marked on the rental agreement, but the car park staff disagreed and challenged us, the measured it and it was 5cm. only after we insisted he mark it down did he add it to our rental. I felt like we could have been set up to take responsibility for something that was not our fault. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by DARREN - 08 January 2019
" Not a very pleasant experience as just looking for additional ways to make extra money from clients. I rent cars frequently from many differing sources but will not rent through you again "
" I was extremely dissapointed that the policy to leave a deposit for damages that is understandable. But to leave an additional deposit of €150 for fuel expense if returned not full was totally unacceptable. This charge will not be refunded up to 8 days after the return of the vehicle is robbery. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by GARETH - 08 January 2019
" Reason why unlikely to recommend Interrent was that we were told we were the very last customers renting from them as they were closing down on 31/12/18 for collecting vehicles! Nothing to do with the vehicle/service! "
" Vehicle was first class and whilst the `counter experience` was a bit slow owing to inexperience of staff the pick up and drop off went off smoothly. Only comment was that the vehicle mileage details were nothing like the booking form but all resolved without issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JEAN-LOUIS - 07 January 2019
" as above "
" Nice staff, understanding, no pressure, car available quickly, no trouble at all. Just that the car we were given, a Peugeot 208, is not a very good car. It is heavy and noisy to drive. Please provide Citroen C3 instead in the same bracket, much better car by experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARC - 07 January 2019
" Very good website and customer service. "
" I booked a compact car such as a Ford Focus or similar for comfort and space but was given a Renault Clio estate instead which is a lot smaller inside, the Clio belongs to the economy category and not the compact one even if its boot is slightly bigger as I was told!! Unfortunately for Dollar/Hertz I will make sure I never book a car with them again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by STEVEN - 06 January 2019
" This depends on the response I get to my question about an erroneous charge that has been made to my credit card by Hertz. "
" I have subsequently received a charge on my credit card that I have questioned and wait a response. The car was returned full of fuel, I took out no extras and there has no damage to the vehicle. I was also not contacted before the payment was taken. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 06 January 2019
" Drop off experience, we had the same colleague as collection who was extremely friendly and helpful. "
" No further comment required. We were a little early arriving for our hire (flight early), but this caused no problem to the counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOANNA - 04 January 2019
" Will try to avoid that clerk at goldcar/intervention in future "
" Very pushy counter clerk trying to sell extortionate extra insurance. I explained several times to no avail that I have taken out my own excess "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 03 January 2019
" Fine, but not a good idea to put Interrent stickers on the back window of the car as it might encourage break ins. "
" Very quick and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JANET - 31 December 2018
" I find your booking system easy to use and it provides great value - although perhaps you should avoid Interrent rather than be associated with such a disreputable company. "
" I've used them many times and they were my preferred rental co, but have now merged with Goldcar and it was dreadful. The agent told me that fuel was.difficult to obtain due to 'gilets jaunes' and persuaded me to pay €20 for smart return service so I wouldn't be penalised for returning the car unfuelled. Not only was that untrue, but they did charge me a €50 penalty! My complaints via the online form have gone unanswered and I am very unhappy. I have no problem with your service - excellent as always - but Interrent is truly appalling now, I will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by STEVEN - 22 December 2018
" Simple and straightforward with very fair pricing "
" Good service , fast and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 19 December 2018
" Firstly, my feedback has nothing whatsoever to do with the booking I made through Auto Europe because my flights were severely delayed resulting in my not being able to secure my vehicle and wasting a lot of my money! My positive feedback is exclusively for National who were able to help me out with a vehicle at very short notice once I eventually did arrive in Toulouse. In future I will make my car rental arrangements directly with operators and not through Auto Europe, who have at no point offered any form of reimbursement for my loss. "
" Firstly, my feedback has nothing whatsoever to do with the booking I made through Auto Europe because my flights were severely delayed resulting in my not being able to secure my vehicle and wasting a lot of my money! My positive feedback is exclusively for National who were able to help me out with a vehicle at very short notice once I eventually did arrive in Toulouse. In future I will make my car rental arrangements directly with operators and not through Auto Europe, who have at no point offered any form of reimbursement for my loss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALLAN - 17 December 2018
" As always with Auto Europe, a very easy painless booking system with no surprises when you pick the car up, a fantastic service for anyone wanting a long term hire that is out of the car companies normal range, I would recommend them to anyone on my own experiences "
" Excellent very helpful and well organised staff at the airport, and drop off right 5mins from the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALISON - 17 December 2018
" Up until now I have never had a problem with the cars I have hired through Auto Europe and have always been very happy with you. However I wouldn't use Interrent again as they made a short business trip far more complicated than it needed to be. "
" I have already sent my feedback to interrent as well but basically: 1) very slow service at desk in Toulouse airport due to a group of British customers. A manager should have been called to deal with them. 2) GPS supplied didn't cover Andorra, although it was clear this was my destination as I had to pay for cross-border cover 3) Didn't accept AMEX as credit card for the deposit which is hugely inconvenient for an international company at an international airport. I do want to say that the member of staff at the desk who I spoke to was actually very nice and efficient: it was just clear there was no management or communication. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by ROY - 16 December 2018
" Cheap car hire.. expensive insurance. Why doesn't auto europe offer a year round catchall insurance for regular users? "
" Exceptional customer care.. Took time to explain stuff & Follow up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDREW - 15 December 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EDWARD - 12 December 2018
" Excellant service very friendly and helpful at pick up and drop off would highly recommend "
" I hire a car with Alimo most very satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ANDRE - 11 December 2018
" good "
" efficent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ERIC - 05 December 2018
" Need to be clear about insurance coverage included in the price...comprehensive versus 3rd party etc. "
" Now owned by another company. Extremely slow check in process...waited 40 minutes in line. Each customer took in excess of 15 minutes to be sorted. Very hard sell for added insurance. Allegedly only covered with 3rd party insurance unless extra payment made. Excess deposit(800 Euros) as well as fuel deposit (114 Euros) taken. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARGARET - 04 December 2018
" Would no longer recommend internet as they are part of the Goldcar empire and this should be made clear when booking "
" Sadly we discovered that internet has been taken over by Goldcar. There was a very hard sell for extra insurance at the pickup counter and we had no choice but to pay an additional 114euros to cover if we did not return the car full with fuel. There were many more areas of damage than marked on the initial contract and the car was not full with fuel when we went to drive it away. We managed to get a member of staff to sign For all these points "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by PETER - 03 December 2018
" I have been using Auto Europe for many years. I have noticed that this year prices seem to have risen way above what I usually pay. "
" Customer service was excellent. Friendly and helpful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KIM - 02 December 2018
" good "
" Friendly and helpful realistic about small scrapes etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEITH - 29 November 2018
" Generally a good experience. Easy to book and all went smoothly. "
" Vehicle and insurance up-sell at collection desk not appreciated. AdBlue message flashing up on dash in French so had to contact helpline for explanation. Would have been better if AdBlue had been topped up before collection. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JULIAN - 29 November 2018
" Not happy about your dual pricing strategy - not customer friendly "
" Counter staff was unwelcoming and unattentive. Car was dirty and had several damage marks not included in the contract. This was reviewed at my request however, this was later questioned by the drop off staff. Aside from the cost of hire, this was not a particularly pleasant experience! Much prefer dealing with Enterprise at Toulouse Airport. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by MARK - 29 November 2018
" Overall the Auto Europe experience was good, only being let down by the Firefly experience. "
" Unfortunately, when we arrived in Toulouse in the afternoon, the Firefly office was closed and the telephone number on the door was not connected, so had to wait for at least 25 minutes for someone to turn up. The car had marks on the body work that were not identified and the attendant said that this did not matter as they were not big enough to warrant attention. When we returned the car at the allotted time, we encountered the same situation, with the office being closed and we dropped off the keys into their secure safe, without confirming our return to a representative, which is not how things should work. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by KENNETH - 25 November 2018
" Your reputation is damaged by parterning with car hire companies whose motivation is simply to fleece customers. You should know this, from the amount of adverse publicity Goldcar receives in the UK. I would have cancelled my booking with Intervention had I known that Goldcar had taken over their contracts. "
" Dreadful attitude and arrogance, lack of customer service. Have no idea how to engage with customers. This is however Goldcar who have taken over Intervention. These robots insist on making you listen to their sales talk aimed at threatening customers. When politely declined their sales offers, they became aggressive and extremely unhelpful and off hand. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PHILIP - 25 November 2018
" Easy to book and all info available. "
" No issues everything we t smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by TIMOTHY - 23 November 2018
" I needed a cheap car to get from the airport to my house in the Midi Pyrenees, and this was a very good deal indeed, with a clean and tidy car in good condition, and a good experience for picking up and returning it. (Glad the paperwork was in the airport again and not in a van in the car park!) Happy to return the car clean and full of fuel, and happy to organise insurance for the excess, but unhappy at a charge if the car had broken down. "
" The hard sell at the desk included not just the usual insurance excess (which I cover independently) but also a breakdown charge. It does seem unreasonable to charge the hirer if the car breaks down! Otherwise the service was friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SUSAN - 22 November 2018
" Clearer signs at the airport for your company would have been helpful. It was labelled Gold car which I understand has been absorbed under one name. "
" Your counter staff within the Terminal was very friendly, efficient and persuasive. However the staff at the car collection/drop off were very unhelpful and dismissive, barely bothering to lift their gaze from their phones to acknowledge me. I am also awaiting the refund on my unused fuel which was pre-paid. ( Over half a tank when dropped off) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WENDY - 21 November 2018
" Unlikely to use Auto Europe again, they didn't respond to a previous complaint. Will probably try to book direct with car hire firm. "
" Smooth, efficient and very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by OSAS - 21 November 2018
" My experience with Hertz was brilliant. Members of Staff were very friendly and helpful. delivers a very good and reliable service. "
" Hertz delivers a very good and reliable service. Easy access to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by HUGO - 21 November 2018
" Perhaps if you could have an option to bring the car closer, say to the entrance to P2 at Blagnac Toulouse, it would help us not-so-mobile. "
" After the terrible service we had in the past 5 years from Europcar, it was refreshing to go to an efficient counter, with no waiting around, and a choice of cars. The only down side, was the car was parked quite a distance away and, having mobility issues, had walk quite a distance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 20 November 2018
" I found the car hire personal helpful and very professional "
" I found the car hire personal helpful and very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 18 November 2018
" It was fine "
" A bit fiddly picking up the vehicle and very hard sell on additional insurance "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 15 November 2018
" Extortionate sum charged for a mark that was not my fault "
" mark discovered on returning car that not aware how got there but was charged a significant sum with no chance to speak to supervisor "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 14 November 2018
" As above "
" Excellent service - they even called me the evening of the first day of hire just to check all was ok with the car and also reminded me of the telephone number to call if any issues occurred throughout the hire period. First time that I've experienced that level of service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STUART - 14 November 2018
" Incorrect paperwork emailed to us Lack of information as to where to pick up the car We walked around the airport looking for the company and wasted more time The collection process at the airport took 2 hours Totally unacceptable "
" Documents that were sent were wrong. This caused a long delay at the collection counter. The counter staff had to then call Auto-Europe in the UK to confirm The Staff at GOLDCAR Toulouse were very good and all through the process of collecting the car they were professional and courteous "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 12 November 2018
" Have used auto Europe for many years. Hard to beat on price. Just look carefully for out of hours costs which aren't shown up front. "
" Great value. Return straightforward and courteous. Counter staff at pickup very slow (fortunately I was first off the plane - a huge queue by time I had the keys) intent on selling me extras, told me my own excess policy wouldn't cover everything when I know it does. Who would spend £200 to insure a £100 hire? "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DAVID - 08 November 2018
" generally fine "
" Generally staff were very helpful and friendly. Only slight reservation was that they were a bit pushy in trying to get me to take the additional insurance - which I didn't want or need as I have an annual policy taken out in the UK. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by NEIL - 07 November 2018
" Very easy. Phoned Auto-Europe with a query and you were helpful. Thanks. "
" Excellent - although when we dropped it off they mentioned scratches on the nav system, which weren't us, but as we went fully comp in the end it didn't matter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRENDAN - 05 November 2018
" As for 3 - I don't whether the confusion around the GPS inclusion is an Auto Europe or a Budget one. "
" Our initial experience was poor since we specifically chose an offer of a car with GPS included, but were told we have to upgrade and pay an extra E10 per day for a car with GPS on arrival at the airport. We had to go to the original booking website to show that the offer included GPS since this wasn't shown on the confirmation email, before we were told that we could have a car with GPS. Not only would the upgrade have cost us an extra E80, it would also have meant a car that would have been very difficult to park in the hotel car parks. The pick up was good - the car was good (although hadn't been cleaned on the outside). The GPS, however, was annoying because it tried to send us down streets which were only accessible to residents - this caused some stressful moments. I don't know if different maps are required, or if there is a setting to change this, The drop-off was great - very friendly and efficient staff. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by SARANNE - 01 November 2018
" Having used many of the car hire companies at Toulouse airport, some I would not recommend. Europcar is currently my favourite. "
" Polite, efficient staff at both collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by AUBREY - 31 October 2018
" n/a "
" 1 Payless doesn't exist in the airport: it is necessary, in fact, to go to the Avis desk. The Auto Europe voucher doesn't mention this and there's no signage. I only found out because I happened to go to the Avis desk to ask where Payless's desk was. 2 Some inefficiency on the part of Avis/Payless: car allocated at airport desk had no key in parking garage. A new car was allocated very quickly, though, and drop-off was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 30 October 2018
" The experience of renting Europcar has been bad. If they do not refund immediately, I will never rent from them again. And GOLDCAR should be removed from the AutoEurope website "
" Got the big sell to upgrade vehicle, take SatNav and Excess insurance. Car was dirty with used magazines and newspapers under the seats, loose crisps in the door pockets and dirty windows. After return, received an email with the final invoice and they had charged me with Euro 25.02 for roadside assistance which I did not request or agree to. I have complained to Europcar but they have not yet responded. With the bad articles in the Sunday Times about Goldcar, now owned by Europcar, I am doubtful that I will get any redress. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by EDWARD - 29 October 2018
" All good. "
" All good, apart from a lack of any paperwork/receipt to confirm vehicle return. I asked for one, was advised it would be emailed in 24 hrs. 3 days later I've still heard nothing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 26 October 2018
" See 3 above. "
" The car which I had booked was a petrol Peugeot 3008 or similar etc. Unsurprisingly I was told that this car was not available and was offered a diesel Citroen C4 Picasso. They then demanded a supplement of 17.50 Euros which they insisted was a 'diesel tax'. I later found out from reading Interrent's terms and conditions that the 2.50Euro daily charge is not a tax and only applies if a diesel is specifcally requested in advance and reserved. That was not the case and I should not have been charged a supplement when they were unable to provide the type of car booked. I request that this extra charge is refunded accordingly. They also blocked 147 Euros on my credit card for fuel. This is the first time a rental company has sought to do this in addition to the normal caution for damage. As it happens the tank was not quite full when I collected the car but I did not wish to return to the desk and delay our leaving the airport any longer. I returned the car with a completely full tank. They did confirm verbally on return of the car that no further charge was due, but I am concerned about online reports of various retrospective charges being made by Goldcar even when cars were returned with full tanks. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by THOMAS - 26 October 2018
" With Autoeuropa no problem. With inter rent as above "
" Didn't like the hard sell of extra insurance cover and them stating our cover was with Autoeuropa and not with them i.e. Inter rent. They didn't want to take no for an answer!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by NIGEL - 25 October 2018
" My flight was cancelled & I had to travel 24hrs later. I was told I had to make a new reservation. I am still waiting for a credit fore the original reservation. This is a poor process. My original reservation could have easily been amended, flight delays / cancellations happen regularly and rebooking is not the solution. So now I am waiting for a refund of the original booking of £83.23 and a refund of incorrect fees from Goldcar of EUR177.84 all through no fault of my own. This can only be classifed as very very poor. "
" Actually Goldcar. Took 1 hr at pickup desk & another 1/2hr waiting for the car in the car park as it was not there. This is longer than the flight itself took! Hard sell on insurance at the pick up desk, even though I explained that I have an excess policy. There was an error with the km at pickup on the rental agreement. Although the Goldcar operator manually amended the contract & promised to amend it on the system my credit card was debited with EUR177.84 on return which I assume is for this reason although I have received no information on the charge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by ALAN - 25 October 2018
" Cheap and a good service as well. "
" The staff releasing and returning the car were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by HELEN - 23 October 2018
" none "
" I would prefer to sign a written contract rather than peer at a small tablet . I also needed a printed contract as I had no means of receiving an e-mail - I don't have a smart phone and in any case I was staying where there is no Wi-Fi. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by KEITH - 22 October 2018
" I was very pleased with how well and easy it was to hire a car. The paperwork was easy and the staff were excellent. "
" I could not fault anything with Alamo car hire. On collection of the vehicle the girl explained everything very well and there was no pushing to purchase extra Insurance cover. On return it was easy the gentleman examined the vehicle. There was a mark from previous hire which was already noted on the ipad. I was very pleased and will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MILES - 22 October 2018
" I use Auto Europe all the time but I am suspicious of the star system given to the rental companies. Internet is a shocker! "
" The counter staff are extremely rude & incredibly slow. I will never use them again no matter how cheap tbey may be. I am not sure how they get so many stars on your site as all the internet comments mirror ours. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARIA - 21 October 2018
" Overall experience good,but we found trying to find a petrol station near the airport to fill up a challenge, thank god for google maps "
" When we arrived in Toulouse we could not find Payless,there was no sign until we asked another provider and they guided us to Avis... we were unaware we had a cap on our Mileage.500k wasn't impressed with that restriction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 18 October 2018
" Poorest pickup efficiency we have ever experienced, in many years of hiring cars abroad. As a result we were too late to buy any food or drink that evening. Not the fault of AutoEurope, but of Goldcar. "
" Interrent was recently taken over by Goldcar, and the pickup process was a complete shambles, taking nearly an hour. Also, if we had known it was Goldcar, we would not have touched them with a bargepole, as last time we used Goldcar (at Faro) we were scammed for 400€ for pre-existing microscopic damage to the windscreen. (I reported this at the time.) "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICHOLAS - 15 October 2018
" The booking experience through Autoeurope is fine but please see above regarding Firefly. I know this is a budget rental but if a service is offered for that price then that service should be provided. Every time I have used Firefly the collection process is slowed down by either having to wait for staff to arrive or having to request a yellow vest or warning triangle that is missing or query the level of fuel in the car or point out damage that has not been noted on the collection paperwork (necessary as I don't want to take out their expensive additional insurance as I have an annual excess protection policy, which costs the same or less for a year than their insurance does for a week). I also don't really understand why the price of rental differs by such a huge range between the different rental companies, "
" Whilst the hire of the car itself was ok apart from the fuel gauge not working properly and there being no yellow vest in the car ( a legal requirement in France) the collection was a slow process, as on arrival the office was shut and a notice in the door saying that staff were preparing cars and would be back in a maximum of 25 minutes. the consequences were that after an already delayed flight(which I notified Firefly about) we were further delayed at the car hire collection by what seems to be a lack of staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by MICHAEL - 14 October 2018
" Auroeurope is great, inter-rent not so "
" Hard sell at booking in desk. Tried to sell me an upgrade, full insurance, displayed and made me sign a costs chart for all sorts of damage, and cleaning charges, all of which I declined. Makes the checking in process very long, 4 customers waiting, took me 40 mind to get car, even with two staff members issing contacts. Returned car 5 days early, due requirementto return to UK. Checking car back in was interesting, almost a forensic search for damage! Emailed a copy of contract to me, in some weird middle East script! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DIANA - 13 October 2018
" As above "
" On pickup the car had 7 damages - very scruffy. On return the office was locked with a "Back in less than 45 minutes" sign. Had to leave the keys in the keydrop to avoid missing flight so did not get condition agreed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by WENDY - 13 October 2018
" If this is how you treat a long term customer, who books with you every month, then do not be surprised if you do not receive any future custom or recommendation from me or my business partners. "
" My flight was delayed, you cancelled by booking, registered me as a no show, and no car available. You had my flight details, but have not refunded my money. I have used you for 10 years, but will not use you again.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MICHAEL - 12 October 2018
" Auto Europe as brokers are fine and I will use them again. "
" InterRent were fine but they appear to have merged with Gold Car. On 3rd October a warning light on the vehicle indicated low brake fluid and visual inspection revealed it was very low indeed. The car had only done 5-6000 km and as I was in the vicinity called at the rental desk at Toulouse airport to rectify the problem. There I found InterRent had merged with Gold Car. The Gold Car agent was less than helpful and suggested that it was my fault and my responsibility to top up the fluid as required indicating I had used it after only a handful of miles...! I told him that there was obviously a fault or that the car had not been properly checked before rental commenced and that I required a change. He initially refused until I insisted pointing out it was a matter of safety when he sort advice from a higher authority and a change was effected swiftly and efficiently. I've had poor experiences with Gold Car desk agents in the past and I'm sorry to see InterRent merge with them. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by STEPHEN - 11 October 2018
" very good,would use again "
" very good,but only used 1/2 the fuel when paid for full tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEITH - 10 October 2018
" Not a lot to say really. No-one checked the car for bumps and scrapes when I collected car so I took photos of the minor scratches/dents myself. However the car was inspected by your staff on its return "
" Was not aware that the office was now situated within the airport. Went to collection point first and then had to go back into airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by WILLIAM - 08 October 2018
" Over all good "
" I dropped off at 7am. Their office and counter were closed and it was difficult to find the key box. Drowsy at 7am!!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETER - 08 October 2018
" Good value. "
" Good car. Quick easy pick up but office was closed on return when it should have been open according to the opening times displayed in the window. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by SHARON - 06 October 2018
" I've had good experiences before but this one wasn't so good. I booked an economy car and specified in wanted to cross the border to Spain in my booking. I was given a car in would consider to be a mini car and had to pay extra to be able to take it to Spain. "
" I booked a Fiat panto in the economy car category and was given a Fiat panda which I would consider to be in the mini category. The car was dirty and had a big dent in the boot. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by MICHAEL - 03 October 2018
" vehicle and service were excellent "
" Overall very good and efficient. Very professional and helpful staff at the Toulouse car hire desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEVEN - 01 October 2018
" Very good "
" Although I had read some worrying comments about over-charging from the Toulouse Airport site, we had no problems, the bodywork was a bit dusty with the odd dirty mark but very clean inside. The only slightly annoying bit was there was no-one on duty in the car park for the drop off, so had to take keys to the office, so any post drop off damage caused by someone else is going to show up as my fault. Fingers crossed! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by SIMON - 01 October 2018
" I have to say our experience was pretty dreadful to be honest and i have been charged over £500.00 for a 2 x car hire! See below... can i get my deposit paid back please? And the rate i should have been getting when booked through the site?? INT'L 0015494631 505.61 2CFB COMPANY 34SERIGNAN EUR 566.00 @1.1194 Visa Rate "
" I have to say our experience was pretty dreadful to be honest and i have been charged over £500.00 for a 2 x car hire! See below... can i get my deposit paid back please? And the rate i should have been getting when booked through the site?? INT'L 0015494631 505.61 2CFB COMPANY 34SERIGNAN EUR 566.00 @1.1194 Visa Rate "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LAURENCE - 29 September 2018
" Web crawler is ok "
" Sorry guys..twice now I've had to wait almost an hour in a queue to collect my car.You won't get repeat business like that. I won't be coming back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by NICHOLAS - 28 September 2018
" Appreciated upgrade "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by BRIAN - 26 September 2018
" Good experience of booking online "
" It wasn't clear that we had to book on at terminal and we went straight to office within the car park area. We have hired cars before at Toulouse and always gone straight to car park. We had to go back to terminal them wait 30 mins before going back to car park to uplift keys. Wasted nearly an hour picking up car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JOHN - 25 September 2018
" You guys are ok but attitudes at Firefly let you down "
" Counter staff refused to serve customer who was "early" arrived at 10.30 for an 11 am booking - they turned up an hour later so we were kept waiting having arrived on time - crazy conduct "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JAMES - 25 September 2018
" Really really poor service, long delays, lots of sneaky extra charges. Will not be using again "
" It took over an hour and a half to collect the rental car , the staff at the second pick up counter were at best disinterested. I will never book through budget again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ANDREW - 25 September 2018
" Not a good service at all ..sorry maybe it's why it's cheap ? "
" Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by STEPHEN - 24 September 2018
" I used Auto Europe because I was concerned about using a Debit Card to pay the deposit on collection of the vehicle; most Rental companies prefer Credit Cards. The booking process gave me the assurance I needed. "
" My only criticism is that I had to queue for an hour at Toulouse airport to check-in for the keys. Other than that, I was very happy about the car and the overall experience with Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARC - 23 September 2018
" As above "
" 3 door Citroen c1 had 46000kms on it. Both seats in front stained. Scrapes and small dents all over vehicle but pointed out by staff. V disappointed after renting Alamo in USA several times. When booked, it started 4 door car. Staff at beginning of rental did not have other car for me to have although I would have upgraded if necessary "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CAROLYN - 23 September 2018
" Very easy and good value. "
" We were told the car was new, but it had 10000 miles on it. Otherwise an excellent experience. Nice car and good service all round. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by RUSSELL - 23 September 2018
" I will continue with Auto-Europe - of course! I find your prices very good and hassle-free. But I won't be recommending Firefly for the moment. "
" I've used Firefly a number of times in the past and found them helpful and the cars basic (ie. high-milers), but really good value. This time was an altogether different experience, which would make me hesitate using them again. In fact, I have just booked another car through Auto Europe (in Bordeaux), but have instead gone with National. This time it felt like Firefly were trying to trip me up - trying to charge me for filling-up (€77) on my rental agreement (stipulating the car should be returned empty), even though my booking with you showed that I would bring it back full (which I did). To do this I had to leave the receipt for the fuel in the car - even though I needed this for work. When I protested this and said that my contract with Auto Europe stipulated that I was going to bring the car back full, the manager, Antony, said that in that case he'd cancel my booking! When I inspected the car, there was also unreported damage to the car (I have photos). Firefly staff then made me wait for 30 minutes before they came to have a look - this was because they were 'very busy'. At first Antony said there was no damage as the car was 'new' - this was definitely not the case as the mileage showed over 15,000 km on the clock. Then when I showed Antony the damage (scratches and dents) he said these were not damage, despite them being over 2.5cm. He was reluctant to put them on the report and I had to insist. All the time it felt like they were attempting to add extra costs to my rental agreement and it was done in a atmosphere of confrontation. This was really surprising as I've found them to be good in the past. The car was also dirty - this was because it had obviously just been driven up from Spain (it had Spanish plates - I noticed this when I was stopped by French Customs on the Autoroute!). I have reported all this to Firefly. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by SALLY - 22 September 2018
" Budget cars, a part of Avis, were super efficient and I was more than pleased with the car I was given. Returning the car was also fast and and easy. What a deiierence this makes to the enjoyment of a holiday. Would definitely recommend them "
" Budget cars, a part of Avis, were super efficient and I was more than pleased with the car I was given. Returning the car was also fast and and easy. Would definitely recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 22 September 2018
" Great No added charges "
" Went v well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 21 September 2018
" Auto Europe passed the booking to Interent. "
" The wait in the queue to be served at pick up took 35 minutes, until a second member of staff helped out the sole representative that was working. The car aerial was broken and so the radio and bluetooth didn't work. Also the cruise control activate. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by TIM - 20 September 2018
" None "
" Breath of fresh air vs firefly (whose customer service is pants) and goldcar (who didn't staff their desk at the opening times they advertised). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAMES - 19 September 2018
" I have used Auto Europe for many years (perhaps 15) and Interrent for several years through AE. However this was not the best experience. I hope that Interrent will take note and ensure that they hand out correct schedules of condition for their cars at the start of rentals. "
" I was told at pick-up that the car had some damage and that we should check the car and take photographs of any damage that was not recorded on the rental agreement. The car had quite a serious dent on the front wing that was not recorded. We did as instructed and took photographs of this dent and the other damage. Upon returning the car (with no damage caused by us) we were told by the attendant that the dent was not recorded on the rental agreement and that we would therefore have to discuss the damage back at the counter inside the airport. This created some stress for us, since we had had a long drive and we had a flight to catch - we did not have the time or energy to start arguing with Interrent about damage that we had not caused. We explained what we had been told when we picked the car up and showed the attendant the photograph that we had taken and he agreed after some further discussion that we had not caused the damage. However we felt that it should have been Interrent's responsibility to issue a correct schedule of condition for the car at the start of the agreement, rather than leaving the onus on us to prove that the damage on the car was already there at the start of the rental period. Of course we would ideally have pointed out the incorrect detailing of the damage to Interrent at the start of the rental, but it is a long walk from the counter to the place where the cars are parked and there were no attendants to talk to in the car - therefore reporting the damage at the start of the rental period would have been a time-consuming operation as it would have involved returning to the counter and (presumably) waiting for Interrent to find somebody who could accompany us to the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by ANDREW - 19 September 2018
" Nothing extra to add. "
" Counter staff tried to sell extra insurance when I had excess refund included. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 18 September 2018
" . "
" Pick up was slow - insufficient staff on desk Car initially offered was smaller than ordered Had to wait further for car of correct size Car had not been prepared - dirty on outside, no windscreen washer fluid to wash the filthy windscreen On return, no staff on desk at 09:00 but dropped off keys at Europe Car without inspection or acknowledgement "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DAPHNE JANET - 18 September 2018
" The added on extras makes renting cars from you in the future prohibitive. I am really disappointed and will not book with you again. "
" I was disappointed that having precooked and paid, the counter staff conned me into nearly £300 of extra insurances which I did not need. This rendered the cost of my very small vehicle to being almost £500 for 8 days which is outrageous! The female member of staff was rude and aggressive, whereas the young man was much more pleasant. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PIERRE ALAIN - 18 September 2018
" Good and easy booking "
" The Office is now in the airport terminal ...they change all the time and soon will work with Gold car.. to my dislike!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by THOMAS - 18 September 2018
" No hassle, quick booking and easy to use. "
" Very slow counter service. Taking almost 30mins to process each customer. Tried to sell extra insurance claiming it provided extra coverage for which it didn't. Car wasn't 100% clean. Overall it did the job though, probably fair for the money that you pay. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by KEVIN - 16 September 2018
" Very easy to book online. Very good price. I will use Autoeurope again. "
" The man at the counter was very friendly and helpful. Very quick service, no queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JOHN - 16 September 2018
" Have used Auto Europe for years with no issues. The issue above was Interrent and could well have been an inadvertent error by busy and inexperienced staff. "
" The issue we had is we booked and paid for a Fiat Punto or equivalent. Told at desk that car was to be Fiat Punto and given Fiat key. Walked the significant distance, in Toulouse, to car pick-up to find cat was a Fiat Panda. Car was a well used example with poor damping and gearbox, definitely feel this was a poor deal and will revert back to europcar for future hires. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by JAYNE - 15 September 2018
" Our Punto was perfect "
" Excellent service & price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SEAN - 14 September 2018
" Very satisfied all round. "
" The car I had was very good. There were a few scratches and dents but this was expected with a car of the mileage and was not a problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PAUL - 14 September 2018
" Got hit with a high fuel top up bills the fuel gauge read between 3/4 and full there were no fuel stainton aroundto to up. I felt I had to take out extra insurance as the counter staff said of I dent the car it would cast a minimum of a €1000 so I felt I had to take it.so the car hire cost over €300 "
" 00 "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KIRSTEEN - 13 September 2018
" Very happy. "
" Happy with all the arrangements "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JACQUELINE - 13 September 2018
" Overall and apart from the fuel issue, I was happy. "
" Great customer service - no hard sell on any extras which I found quite unique and a very pleasant thumbs up! Only down side was that I filled the car up full the day of drop off but for the return 2 hour journey, I was charged a fuel penalty which came to about £36 ish. Disappointed with that as there wasn't a petrol station within the vicinity of Toulouse airport. If it hadn't been for that, I would highly recommend Inter Rent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALAN - 12 September 2018
" As InterRent above - not sure where the issue lies "
" At the time of booking I paid for excess insurance. However, at the Toulouse Airport InterRent counter I was informed that the excess insurance I had purchased would not cover me for minor damage, only for damage caused by a crash or theft. If I wanted zero excess for scratches, broken wing mirrors etc. then I would need to buy additional cover at a cost of €161 for the week. This situation was a surprise to me. Whenever I have purchased excess insurance in the past it has been comprehensive and I could not see any small print on my documentation to suggest that the cover I had purchased via the Auto Europe website was any different. If the excess insurance does not cover minor damage then I think this should be stated at the time of booking and clearly on the voucher. I was also surprised to be asked to pay an additional €35 for breakdown cover for the one-week hire. Is it not usually the car hire company's responsibility to maintain the mechanical soundness of the vehicle? This was a poor way to start my rental experience. I was left wondering if InterRent was trying to hoodwink me into paying additional charges that I did not need to, or if Auto Europe was not being transparent about these charges in order to secure my booking in the first place. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by LOUISE - 11 September 2018
" Have used both website and call centre to deal with problems on previous bookings and have always found resolving queries to be straightforward and swift. "
" When I arrived they did not have a manual car as requested unless I accepted a car with significant body damage and not cleaned. After agreeing to this as my only option to get away from the airport (as it was already 22:30) I tried to contact Budget by phone the following morning to report some further bodywork damage that had not been marked on the rental agreement . I was unable to get through to anyone (numbers rang unanswered and eventually disconnected without providing an option to leave a message. When I returned the car at Toulouse I had a significant wait before anyone was available to leave the office and check in my car (delays seemed to be linked to the fact that there were many people waiting for cars to become available for collection). Dispite this poor experience all staff I dealt with were freindly and courteous, they were just having to deal with a system that Did not make suitable numbers of appropriate cars available for the numbers of bookings that had been made "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by PETER - 11 September 2018
" None to add "
" Generally good. Car was dirty with one small dent (already noted). Took a long time to book in for car as only one staff member on duty. Took a long time to clear my deposit from Credit Card - still not happened "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by DAVID - 11 September 2018
" Not the newest, or cleanest cars, but if that's not an issue for you, service is good and generally among the best value at the airport. "
" Much improved at Toulouse. Desk in terminal instead of carpark, and no long wait this time. The car wasn't very clean, but the requirement to return it clean has been dropped as well. Return was straightforward. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by ROY - 08 September 2018
" Good work "
" Friendly staff. No extra charge for drop-off different from pick up. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 08 September 2018
" Stopped using them last year after it took 2.5 hours to queue for my car. Now better located and seem to have more staff. Will use again. "
" Car was white and not very clean, but it didn't have the usual array of dents and so I took it. Great value if you have your own excess insurance. Great that you no longer have to queue outside in the rain! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by ROBERT - 07 September 2018
" I question if I should have put keys in envelope or something with time written on it if this should happen again. Or taken keys to terminal desk. "
" I was charged 40 euros for extra day hire. Drop off was on time but no staff to book car in. Key put in security chute. Car booked in next morning which took it into another day. To be fair Europcar reimbursed me within days no questions asked so very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETER - 06 September 2018
" Very good website "
" I had problems in returning the vehicle as the drop off arrangements were not advised at time of collecting the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by SOPHIE - 06 September 2018
" Helped me find a cheap deal "
" Long wait at the desk to collect but otherwise a good experience. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WARREN - 05 September 2018
" It was good "
" Tried to upsell my car category even though they didn't have the one I had reserved... car was dirty with dozens of undocumented dents and scratches. Staff were not very helpful at all in rectifying this and also providing the car seat "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by MARK - 04 September 2018
" the booking was actually fulfilled by Hertz, not Thrify so the signage at the airport wasn't clear. It then took a long time to pick the car up. When we picked it up we were told we didn't need to fill the car with petrol and would only be charged what we used, so we dropped it off with 1/3 of a tank left only be to told we'd be charged for a full tank. We were also challenged about some small marks on the front bumper which were there when we picked the car up. "
" the booking was actually fulfilled by Hertz, not Thrify so the signage at the airport wasn't clear. It then took a long time to pick the car up. When we picked it up we were told we didn't need to fill the car with petrol and would only be charged what we used, so we dropped it off with 1/3 of a tank left only be to told we'd be charged for a full tank. We were also challenged about some small marks on the front bumper which were there when we picked the car up. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by WILLIAM - 04 September 2018
" good but cannot understand why, in an industry where the exact number of customers per flight are known, they cannot prepare accordingly. "
" One check in girl covering National, Europecar and Alamo, 11am Saturday morning. Long, long queue. Car handed over with commitment that tank of petrol full. Once driving, tank proved to be only 3/4s full. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by MAXINE - 03 September 2018
" Good, pleasant service not trying to force you to buy extras like Goldcar who I would NEVER use again! "
" The whole process was very quick and painless. The car was quite dirty when I picked in up or I would have given all 10s! But I realise there is a quick turnaround at the time of year. The pick-up point needs better signage as it is completely hidden behind Firefly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JOSEPHINE - 03 September 2018
" This rental has fallen below expected and received standard from previous Autoeurope rentals in other locations. "
" -There was only 1 staff at collection therefore a long wait (nearly 1 hour) to collect the car; the car has not been washed nor the interior cleaned; fuel was just above midpoint and difficult to gauge how to return with the same amount, ++ Staff at desk was very polite and efficient, checked us out very quickly; car return was also quick. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by JOHN - 03 September 2018
" Wonderful "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RHYS - 02 September 2018
" Very reasonable company, everything good and saved nearly £100 by not going directly to Hertz "
" Hertz good apart from vehicle collection as had to wait 1.5 hours for pre booked car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ZARA - 02 September 2018
" No comments. "
" Staff were polite, friendly and efficient throughout. No waiting times and we were off on the road pretty quickly. The only thing we had a problem with is that the car was quite dirty both inside and out. When I pay for a car for a few days, I expect to pick it up in immaculate condition. However, it was obvious that the car had not been cleaned after the previous users. I didn't say anything at the time as we were keen to get to our accommodation and didn't want to hang around a the airport waiting for a clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by WILLIAM - 31 August 2018
" Overall good, but collection could be slicker. "
" Picking up the car took a long time, seemed to be an issue with the softwear and took a long time to process the customers. The drop-off was excellent, very efficient indeed. Car was not overly clean, but acceptable. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by STEPHEN - 30 August 2018
" At one point in the booking process having selected my car I was then offered an upgrade to a better one for about one euro a day. Bargain I thought. However later I then realised that the offer had changed the zero excess to about 1000 euro excess without clear indication at the offer point. This kind of thing did not inspire confidence however we persevered with the car rental. "
" The information regarding where to take the car at Toulouse airport was not clear. We were asked to take the car to Car Park 2, however there were several barriers adjacent to one another labelled Car Park 2 only one of which would provide clear access to the relevant area to return the car. We repeated the entry to the car park more than once because we did not go to the exact barrier. We had to pay 3 euros and then had to phone for assistance. The car return process took us about 45 minutes. Luckily we allowed plenty of time at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by STEPHEN - 29 August 2018
" only thing bad was the wait to be seen by the very helpful staff at the desk "
" very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHARLOTTE - 29 August 2018
" Helpful staff and great value "
" Good experience, thanks! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MICHAEL - 28 August 2018
" First class. will only use Auto Europe for car rental in future, I was very impressed with the staff who handled my rental from pick up to drop off. "
" Excellent professional service from picking up the vehicle at the airport to dropping it back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 27 August 2018
" Very good service "
" despite the queue we were on our way in half an hour to pick up the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by NICKY - 27 August 2018
" Friendly staff "
" Very good service from beginning to end. Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DENISE - 27 August 2018
" I trust auto Europe and have used them for many years now. The ability to cancel is good to have in case plans change although in reality I rarely use this facility. "
" I always try and book europcar as I have never had a bad experience with them. They have never tried to charge for tiny scratches that were already on the car or other dodgy practices that you often hear about with hire companies. I therefore pay the bit extra to use them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - 24 August 2018
" Horrific experience. Agency tells you to speak to car hire company and vice versa. We weren't able to speak to anyone who was helpful or courteous. "
" This was a nightmare experience. My flight was cancelled by Ryanair on the day I was due to collect the vehicle. I made numerous calls to Europcar and AutoEurope and neither were helpful. was eventually told by Europcar to maintain the booking. As long as someone was there the following day in the morning they would hold the car. My friend already out in France went to Toulouse Airport to info Europcar I would arrive in the evening and she was told they would hold the car for me. When I got there they hadn't held the car and gave it to someone else. The French woman at the desk was incredibly rude and not understanding. We had specifically booked a soft top for a road trip and were being told that it was no longer available. Europcar had my flight number on my booking so much have known my flight was cancelled. They made no attempts to rectify the issue. It was a shambles and absolutely disgraceful the way the whole thing was handled. Won't ever use either company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 24 August 2018
" Terrible "
" I never got the car with a full tank of petrol so didn't return it with a full tank and am now being charged. I told the person ate the desk this and they said it was fine "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JACQUELINE - 23 August 2018
" My flight from the uk took 1.5 hours. Collecting my unsuitable car took 2 hours. Absolutely ridiculous. I am very disappointed and angry. "
" I booked a 7 seater with room for 7 suitcases. The voucher stated ford Galaxy or similar. My party of 6 were unable to physically get into the first car I was given, let alone any luggage. The second one was a very uncomfortable squeeze with pull up seats in the boot. No leg room, and no luggage room. If there had been a 7th person in my party we would not have all managed to get in. The car was an x-trail Nissan. I had to pay for a taxi to take the luggage at a cost of 70 Euros each way. The car simply was not as described. I have taken photos to proove the unsuitablity of the car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ROGER - 22 August 2018
" Very positive "
" Easy and quick check in and collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DIANA - 22 August 2018
" I would use another hire car provider in the future "
" The hire vehicle was damaged - badly scraped which looked bad. I didn't understand the petrol full-to -full system where a receipt had to be provided. I haven't experienced this before. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by ANDREW - 22 August 2018
" Counter closed at Toulouse airport due to security alert. Area was re-opended and all other car hire desks reopened, but no Sixt staff turned up. Tried phoning number on coupon would not connect. After 20 mins eventually phoned broker who connected me to Sixt staff in car park, who then processed my reservation helpfully. "
" Counter closed at Toulouse airport due to security alert. Area was re-opended and all other car hire desks reopened, but no Sixt staff turned up. Tried phoning number on coupon would not connect. After 20 mins eventually phoned broker who connected me to Sixt staff in car park, who then processed my reservation helpfully. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ARIADNE - 20 August 2018
" See point 3 "
" At the airport Thrifty run by Hertz, so comments on Hertz rather than Thrifty. Had to argue to get class of car paid for, wanted to give us a smaller car or transit van to pay more for. They did this as only two of us turned up with no luggage or our wheelchair user to collect the car. Kept telling us class of car we wanted did not have and too big for us..... eventually we got the class of car paid for, but did seem with a lot of reluctance. Which not expected or appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by MARCUS - 20 August 2018
" The queue to pick up our car was very very slow with not enough members of staff on duty "
" The queue to pick up our car was very very slow with not enough members of staff on duty "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 19 August 2018
" Great car, speedy service and friendly staff! "
" See below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHARLES - 19 August 2018
" See 3 above "
" Overall, pretty positive. However, the car had a strange smell and the low tyre pressure warning lights ( amber and red) came on on the second day, causing concern of a leak/potential puncture. Two of the tyres had low pressure suggesting that the tyres had not been blown up /checked for some time. This was rectified by blowing up all the tyres. This should not have been necessary. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MACHI - 19 August 2018
" Overall I would not recommend interrent to anyone due to the condition of the vehicle and the length of having to wait in the queue. "
" Had to wait nearly an hour at the desk to pick up keys and sign paperwork even though only 2 customers in front. Many scratches and dents around the vehicle. Vehicle wasn't that clean with dirty water smears all around vehicle. Inside of vehicle was also not very clean. Parcel shelf was broke. No screenwash was put in the vehicle which is very unacceptable. Return of vehicle was very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by ANDREW - 18 August 2018
" Happy with Auto Europe as a whole. See previous comment about Cleaning fee, this should be communicated to the customer. "
" They charged everyone an additional 7 Euros for a "Cleaning fee", this was not listed in any paper work, Also the car when collected was not clean, so there would have been no way of establishing if the car was clean when returned. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by NICOLA - 17 August 2018
" V efficient "
" Very efficient at both ends of the process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KATIE - 16 August 2018
" Very easy "
" Easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STUART - 16 August 2018
" See above "
" Appalling queue at pick-up. Had given our car away when we finally got to the front of the desk "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JUDITH - 16 August 2018
" Very rude staff. I run a business and would never employ people like that. "
" I forgot my driving licence, which was entirely my fault as I was told by a member of staff. I managed to get it from my nephew who was coming home to Toulouse. When I called to say I now had it and could pick the car up the next day and was told by a very rude member of staff " no way we only hold the car for 3hrs and now we hire it out again to make double the money" I cannot see anything that is relevant to my situation in your terms and conditions and I cannot find a number or email address to complain. I had to hire another car which I did through another company. I would like please the opportunity to speak to a manager! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MELANIE - 15 August 2018
" Auto Europe needs to be more aware of the practices of this rental company as neither the cleaning fee or the failure to replace the car if accident damaged was mentioned on any paperwork "
" Car was dirty with lots of damage. Had to wait ages for the keys as the age t was so how manned and didn't have them. Extra 7 euros cleaning charge I was not aware of and car was not clean, especially the windscreen which I could barely see out of. Car was much smaller than expected and we struggled to get our luggage in it. Agent advised that if the car was o volved in an accident they would not provide a replacement or a refund for unused rental. Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MICHAEL - 14 August 2018
" All fine apart from the pick up. "
" Main problem was the horrendous queue at airport to pick up car. We had to wait almost 2 hours!! Not fun with a tired 3 year old in tow! No other company's counter had such a long queue or wait. There were 2 members of staff on desk and each rental seemed to take an extremely long time to process. We filled in all the paperwork online in advance and joined hertz gold beforehand, hoping for a quicker pick up. It wasn't clear whether the gold membership meant we could go to the office car park instead and didn't want to risk it in case wasn't possible. Also had to go through all the paperwork again at check on anyway. Not sure if was just Toulouse airport or if this is a universal problem with hertz, but the experience was so awful I'd consider not using hertz again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ALISTAIR - 13 August 2018
" Very efficient "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PETER - 12 August 2018
" Inexperienced staff, with no customer care, I had to keep asking what the problem was with no updates!! Awful start to my holiday. "
" After a swift flight, I was kept waiting for more than an hour as there was an issue with the computers at interrent where payment could not be taken, trying to be sorted out by two inexperienced staff members and anyone in authority higher than them could not be contacted. Total shambles!! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by CLEMENT - 10 August 2018
" Goldcar blamed Auto Europe for not informing me about their high charges. "
" There was a long wait at the office. The reservation pprocessor was not polite and interested only in stressing the level of payment in case of a whole series of malfunctions/damage. These were unjustly expensive, especially as he insisted that the full amout would be charged however trivial the incident. The insurance fee was also far too high. Please note that none of these conditions had been brought to my attention before arriving at the desk, had they been the booking would have been cancelled immediately. It is a practice that puts passengers (including, in this case, a 94-year-old) and driver in such a position that the extra insurance cost spoils the holiday. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by GAIL - 09 August 2018
" No complaints. Car was ready for us to collect "
" Friendly staff. Clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 08 August 2018
" As above "
" Good service and good car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANTHONY - 08 August 2018
" It took a very long time to do the paperwork at the desk in the airport, but otherwise it was good. "
" The car was not very clean, which we understand, as it lives outside. However, the windscreen was pretty dirty both inside and out - such that visibility was much less good than it should be. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JACQUES - 07 August 2018
" Fantastic "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by POLLY - 06 August 2018
" Utterly dreadful. Unless I receive a full refund and compensation, then I look forward to writing to the consumer pages of a national newspaper to share my experience of Goldcar and Auto Europe with other potential customers. "
" I rang Auto Europe from Gatwick the moment I knew my flight was delayed, they failed to pass this on to the Goldcar desk at Toulouse. You had vehicles and I had paid in advance and had full ID and a credit card. I do not understand why you think it was remotely acceptable to refuse me my vehicle. The queue at your desk took 1 hour 40 minutes, by the time I reached the front my broker's phone lines were closed so I couldn't get the apparently vital e-mail lifting the 'no show'. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ANNE - 06 August 2018
" I have been using autoeurope for a number of years. "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHELE - 05 August 2018
" As above "
" I was given a much bigger car than I had hired and pushed into getting an extra insurance but I already had one. I agreed to take the extra insurance as I was very tired. It ended me not going to the see as the petrol with a bigger car was far more expensive than with a small car. It spoilt my holiday. I found Interent very dishonest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 05 August 2018
" Disappointed. It took over half an hour to complete the transaction "
" Vehicle exterior was very dirty . Staff member incorrectly entered credit card details and I had to contact my bank to sort things out "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by MICHAEL - 03 August 2018
" as above "
" About 20 minutes queue in the terminal as only 1 person was working. Ordered a small car and got allocated a Peugeot 208 :-) We arrived back at 08:50 and decided to 10-15 minutes to return the car to a member of staff rather than dropping off the keys in a box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by HUGH - 02 August 2018
" Seamless "
" very good but car had no screen wash when collected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by DAMIAN - 02 August 2018
" Seems to be one of the better rental companies. "
" Well streamlined. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANTHONY - 31 July 2018
" Auto Europe no problems but every Hire company seems to try and catch you out "
" when I picked the car up was told that there were NO marks on the car when it was covered in them, then nobody at the pick up point would write on the paperwork regarding the marks and damage just told us to take photographs on returning the car they said all ok (waiting to see if they try anything underhand have NO faith in there business methods) "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by GERALD - 30 July 2018
" Booking the car through Auto Europe was efficient and easy and the Dacia Duster I was given was a bigger car than I expected. "
" I have 3 negative comments 1. Despite me having Annual Car Rental Cover and paying £10 extra to Auto Europe for 2 days Reimbursement Cover the counter staff insisted they were inadequate and I should pay an extra 46 Euros for their own Interrent extra cover which I declined. 2. I had booked a car from 14:00 on 23/7/2018 but arrived early at 12:13 and was told I could have the car early if I paid an extra 10 Euros which I agreed to as long I could return it at the agreed time of 14:00 on 25/7/2018 but when I checked the contract I had to return it at 12:13 which was very inconvenient. 3. The drop off was very efficient and the Interrent representative said everything was good with the car and the 800 Euros deposit would be returned within a day or two. After 5 days I am still waiting for the 800 Euros charge to be removed from my credit card. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by TIM - 26 July 2018
" See above. And when I came back to the airport to drop the car of the docket I had said go to P2, which I did. There were 4 P2 lanes with no instructions. I went up to a barrier and took a ticket to get in and then found myself forced to go up a ramp into a multi level car park. I got to the 2nd floor and realised I had to come back down again. Thankfully at least the ticket I picked up opened the barrier. So I end up outside heading to the wrong parking area and the only recourse with a plane to catch was to reverse down the out rank in the wrong direction which my wife had run down to stop any cars that might be exiting. Your companies are a disgrace and should have your licence revoked. "
" Don't know how to distinguish Interrent from Auto Europe so you are both totally useless and greedy in my experience. A long queue greeted me at the car hire check in desk. Two staff taking about 45 minutes each to process each customer leaving those of us in the queue very frustrated since we just wanted to get on with our holiday. Your clerk talking to the woman in front of me in French so I can only wonder what on earth is taking so long to check documents hand over some keys. Only when I got to the counter did I find out. In not so good English your man spends 45 minutes trying to put the fear of god into me with persistent attempts to up sell me everything from excess insurance to extra accident cover to other things I did not understand. Excess insurance for about £160! I normally buy online before I go for a fraction of that cost but had this time forgotten. Crazy and incredibly annoying and frustrating and I shall never go anywhere near your two companies ever again. Your just a bunch of greedy up selling bastards with no regard for your customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PETER - 26 July 2018
" The car although very low mileage had a lack lustre response and the road comfort was suspect probably due to the tyre selection making it wallow in the corners,the air conditioning was also smelling of old fish from time to time "
" The staff at Toulouse airport were very helpful and professional,are you paying them enough? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTINE - 25 July 2018
" Slow slow slow at desk at airport. One person despite queue. "
" Way too slow getting car at airport. One person despite queue. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by SIMON - 25 July 2018
" It was a good experience "
" Waiting time to be seen at desk I felt was too long. But everything else was good service. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JANICE - 23 July 2018
" Very expensive "
" Long wait at collection point. Lots of time spent trying to sell extra insurance! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JENNIFER - 23 July 2018
" I like AutoEurope and have been using them for years. Easy website and good prices. I'd really prefer to have an account. "
" It takes far too long to be served. Our guy though was charming but the girl next to him was very surly about her clients. The guy in parking was just ok and the girl we passed when dropping off was abrupt and treated us like we were foolish. I would use Interrent again because of price but wouldn't recommend to friends. I shall go back to Goldcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 23 July 2018
" No further comment required "
" No problem with car, although there were significant delays at the desk on arrival in Toulouse. I booked full to full, but unfortunately the filling station I normally use was closed for local road works which left me unable to fill up with enough time to catch my flight. As this was not my fault I would have appreciated your not taking the 50 euro charge, and just charged for the fuel that was short. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARK - 22 July 2018
" Highly satisfactory "
" Better than usual! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ROGER - 22 July 2018
" Overall good service and good car "
" Good, service, only small problem was went outside to collect car but had to come back into airport as seemingly too hot outside and car collection had been moved into airport terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GARY - 22 July 2018
" 2nd consecutive hire and again no problems. The real test though is how things work if I do unfortunately have a problem. "
" Very friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by YUSUF - 20 July 2018
" Not a pleasant experience "
" I had a puncture just before reaching my destination (Les Moureous, Benaix 09300, Ariege, France. I was surprised to find that there was no spare tyre. I rang the emergency number and was finally sent a vehicle to tow the car to a garage in Lavelanet. They were unable to fix the punctured tyre and had to replace both the front tyres. This was at a cost of Euro 204.29. I returned the car with two new front tyres as well as the non damaged tyre. I am writing to enquire as to how to claim this money (receipt available) as well as some compensation for the two days of my vacation that were lost trying to sort this out. The help I got from counter staff at Blagnac airport was negligible OST "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARK - 19 July 2018
" As we have used Auto-Europe before, it was easy to negotiate the website, choose a car and pay. "
" Booking and return were fine, although I was asked to take photographs of any additional damage , which I thought was odd, because usually a representative goes round with you to check the details. also I was asked a couple of times if I wanted to provide a cleaning deposit, which I declined. When we found our car, it was obvious that the car had not been cleaned internally or externally for a long time, which stains on the seats and tar marks all over the vehicle, which we pointed out to the staff. Lastly, when I cleaned the car before returning the vehicle, I noticed that the front tyres were very close to being illegal, due to poor tread. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by ANDREW - 19 July 2018
" All good - would use again for sure "
" Slight pressure to upgrade during pickup but overall very friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LYDIA - 17 July 2018
" Autoeurope were helpful throughout "
" Took 45 minutes to get the car, with staff asking if anyone wanted to pay €15 to jump the queue. Car, whilst new was a wreck and kept stalling. Was told we would either have to clean the inside of the car ourselves or pay €7.50 for them to do it. Car was dirty and so difficult to identify scratches, but there were several large scratches / dents not documented. When we highlighted this to an attendant he said "take pictures". (Still waiting to see if they try and charge us for these). Petrol was documented as 5/8 full, but was in fact only 3/8. Excess is €1200 euros and zero excess cover was €140 for 8 days (we have annual excess cover from a 3rd party which cost £40). Overall very unsatisfied "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by THOMAS - 16 July 2018
" Good website and helpful desk staff when flight delayed. "
" Despite delayed flight and very late arrival it was good to see your very helpful desk staff still on duty. One point deducted for 1. above as mass of signs made it difficult to find the correct route in to drop-off, especially when amongst heavy traffic. Also and although not caused by Sixt, the various roadworks around Blagnac and Toulouse made it extremely difficult to find the route to Narbonne - perhaps the car hire companies could produce a leaflet to guide customers to some of the more principal routes as the current signage around Blagnac was abysmal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WILLIAM - 16 July 2018
" Two criticisms: 1. The queue at the airport to pick up the car was long and we had to wait 30 minutes before being seen, and 2. We hired a child seat, but it was not clear how it should be fitted. We asked for help from the staff at Toulouse airport who acknowledged that they knew how to fit the seat (since they had completed a course on how to do so) but they refused to offer any assistance in case there was an accident!! "
" Two criticisms: 1. The queue at the airport to pick up the car was long and we had to wait 30 minutes before being seen, and 2. We hired a child seat, but it was not clear how it should be fitted. We asked for help from the staff at Toulouse airport who acknowledged that they knew how to fit the seat (since they had completed a course on how to do so) but they refused to offer any assistance in case there was an accident!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEVE - 16 July 2018
" ? "
" I was unwell - and unable to use the car ! - wasted money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by THOMAS - 16 July 2018
" Find "
" 1 Person at the counter and very slow process (took over an hour) "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEKSANDAR - 15 July 2018
" Autoeurope had best prices, but will never book with Interrent again. Why they sell car types which they cannot provide. Got Toyota Yaris, which barely fit our luggage - travelling with 2 years old! "
" I was downgraded due to lack of cars in the class that I've booked. Almost an hour wait in queue. Staff was friendly, but response ' Sorry, it's nothing that I can do, you booked with different website' is way too unprofessional. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RONALD - 14 July 2018
" Quick efficient service will definitely use again "
" Quick efficient service will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DARREN - 14 July 2018
" See above. "
" My booking was cancelled because I was 3 hours late. Nearly an hour of that was spent in the queue to pick up the car. The staff refused to help and asked me to leave the queue. 1 member of staff only on the desk. Rude service. Implied it was my fault that I was late. Had to rent another car from another company at huge expense. Will never use your service or internet again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by HEATHER - 13 July 2018
" Quite good, only a bit confused when the 'cabin' in the car park was closed upon collection, wasn't that clear what to do but the staff on the airport desk where quite helpful, so easily resolved. I've used this hire company before without any problems. "
" Quite good, only a bit confused when the 'cabin' in the car park was closed upon collection, wasn't that clear what to do but the staff on the airport desk where quite helpful, so easily resolved. I've used this hire company before without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PAUL - 13 July 2018
" Overall very good "
" Very long wait at desk however the young lady was very good and understood everything I said. She did apologise for the very long wait. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOSEPHINE - 11 July 2018
" We were delighted with the Honda civic it was a lovely car to drive and the integrated satnav and parking camera made life very easy. "
" We were impressed with sixt. They were very efficient and we would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WENDY - 11 July 2018
" I have shared my experience with all of my friends and colleagues who are looking to hire a car. "
" Always my first choice for car rental, staff are always friendly, helpful and efficient. I am a regular customer, recognised and welcomed by the counter staff at Toulouse. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KATHRYN - 09 July 2018
" Great, easy pick up and drop off. Good car in great condition. Would highly recommend. "
" Great, easy pick up and drop off. Good car in great condition. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 09 July 2018
" See 3 "
" We were given a free upgrade to a larger car because my wife is disabled and has a mobility scooter. This accommodated the scooter fine but it was an Opel Insignia which is not a patch on a lot of other makes of vehicle. Most basic functions were fine but the Sat Nav was poor, the display very difficult to read under certain light conditions and the speedo difficult to read and no digital read out. These are not Enterprises fault except for buying this model of car. Otherwise, Enterprise were great except for explaining features of the car. Efficient issue and return of vehicle, prompt checking over of the car on return and return of deposit. Will use them again happily. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ROY - 08 July 2018
" Happy. "
" Very helpful. However the windscreen washer bottle was empty,the car had several scratches and dents and I had to wait for it to be vacuumed inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by NATHANIEL - 08 July 2018
" AutoEurope consistently provides the best price "
" Understaffed, had to wait longer than expected for both pickup and dropoff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JOHN - 06 July 2018
" No comment "
" The problem was there was only one member of staff on the desk luckily my partner was first in the queue by the time we had checked in there was 8 people waiting - god knows what time they got their cars!!!!!!!!!!!!!!!!!!!!!!!!!! The outside of the car was disgusting you could just see out of the windows - we were going to get it cleaned but we thought what the hell!!! The staff when we returned the car were excellent Not sure if we would use you again "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by ANNABEL - 06 July 2018
" See above "
" The staff were very friendly and helpful. Could do with a leaflet on how to get back in to the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KRYSTIAN - 05 July 2018
" Efficient polite and helpful staff. Very smooth booking and collecting experience. The car was immaculate and super smooth to drive with excellent in car entertainment. All in all a very agreeable experience. "
" Efficient polite and helpful staff. Very smooth booking and collecting experience. The car was immaculate and super smooth to drive with excellent in car entertainment. All in all a very agreeable experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PATRICK - 05 July 2018
" No problems with Auto Europe, but I wouldn't use an Interrent recommendation made. "
" Interrent were the only pick-up terminal with a queue. We had to wait 45 minutes to be dealt with. There was only one person dealing with the process and he spent most of his time on his mobile. He had 3 calls while dealing with me. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAMES - 05 July 2018
" Paid extra for a Punto or similar. Was given a Panda. Was supposed to fit 2 cases and 4 passengers. Case was full from one case second case took a passenger seat. Nobody able to help at car pickup, you have to walk back to the terminal to complain. The car was filthy on the outside and dirty albeit not overly concerning "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by PRZEMYSLAW - 05 July 2018
" will definitely book again. great experiance "
" prompt pick up and drop off. nil issues "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAN - 05 July 2018
" Counter staff slow but friendly. I paid 7€ car cleaning fee, but the car was really really dirty and definitely not cleaned. This felt like a rip-off! I called auto Europe with a question after the rental started and the man at the hotline was very rude, saying that auto Europe can't help after the rental started. "
" Counter staff slow but friendly. I paid 7€ car cleaning fee, but the car was really really dirty and definitely not cleaned. This felt like a rip-off! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TOULOUSE, FR - Reviewed by SIMON - 04 July 2018
" See above. Inept, incompetent, useless. Will warn as many people as I can not to use inter-rent. "
" We had to queue for 2 hours to collect the car. First, the instructions on where to go at the airport were wrong (that cost us 20 minutes). Then, there was a huge scrum of people waiting to complete the paperwork, but only 1 staff member on duty. Simply appalling service and I'll never use inter-rent again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by DAVID - 04 July 2018
" Already done so in box 3. "
" Too much time wasted with a hard sell on upgrade features. I knew what I wanted and the keys were there sitting in an envelope with my name on it and the exact vehicle I requested on line. But you have to go through the rigmorole of asking whether you would like a GPS (no, as there's probably already one built in to the car dash, and there was). Would you like to upgrade your vehicle ? No, I specifically need a Car-van. But an upgrade will be more comfortable. No, I specifically need a car-van. Would you like a petrol version as opposed to diesel ? No, Would you like an automatic instead of a manual? No. Please, please can we get on with it and process the vehicle that you have reserved for me ... you know, the one that is written on that green envelope there with the keys inside and my name on the envelope. Also I wasn't impressed with the fact that Europcar still had my old address on file and were about to process the car hire using that address and not the one that I booked the car with using the broker Holiday Autos. This happened last year and when I inadvertantly picked up a speeding ticket it was sent to my old address and not my current. As a consequence I had to make an additional late payment fine on top of the speeding ticket. I wrote to Europcar immediately after this experience to tell that they ought to book my car out using the home address I made at the time of booking via the broker and not an old address on their system and asked them to upgrade my address details. Hence my exasperation when I arrived at the desk this time only to find that they still had my old address on there ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 03 July 2018
" There was a long queue when we went to collect the car, and we had to wait about 25 minutes to speak to the representative. We were charged €99 for the child seat, despite our voucher clearly stating that the maximum would be €72. When we pointed this out they insisted on charging us €99 and told us to get it back from AutoEurope, which I felt was poor service. I didn't feel like I had any choice at the time though, so had to pay it. Returning the vehicle at the end of the booking was fine. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by SIMON - 03 July 2018
" Good apart from the car being dirty great "
" The car was very dirty, so bad I had to clean the windscreen myself, but the service in the airport was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by DEREK - 03 July 2018
" Good serves but the same hard sell to up grade car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PAUL - 29 June 2018
" It was a shame about the pick up and return delays, because otherwise the car was in good condition and well prepared and the rental was excellent value for money "
" On arrival as scheduled there was no one available to provide us with the car. The girl came after about 15-20 mins. On return there where 3 other people in front of me and they all had issues/problems that took an age to resolve, and in the ned I had to just leave my paperwork to go and catch my flight "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBERT - 29 June 2018
" very good value "
" the car was brand new with only 400KM on the clock which was brilliant for the low price paid. The salesman tried the hard sell of extra insurance and cleaning but was friendly and polite though directions to the car park could have been clearer. Even so the 5 day rental was exceptional value for money, would definitely use the service again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by REBECCA - 28 June 2018
" Our flight arrived late (at about 12.30am) and there was no one at the airport. There was no contingency plan for a late flight and absolutely no indication that this company even existed- not even a closed booth with a sign. I have no idea where we would have gone glad we even arrived on time. I recommend that you try to put something in place for people wothblate flights. We had a terrible journey already and on top of that we then had no car to get to our destination. We had to pay €100 to get to our destination and then had no car to get around or return (we had to get the train back). "
" Our flight "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by BRENDAN - 27 June 2018
" Happy with auto Europe. Really like the free additional driver bonus that you offer. But would never use inter rent again. "
" The pick up was slow and confused, with only one man at the desk. He couldn't find our keys so sent us out to get them from another company's desk in the carpark. We were given a much smaller car than we had booked. We couldn't wait to exchange it as the queue at the desk was extremely long. We were asked to valet the car before we returned it ( or pay to have it done by interrent, which we agreed to do) then when we got to the car it was filthy on the outside. On the plus side Tthe interrent rep that we returned the car to in Toulouse was lovely and very efficient. We had already had a poor experience with interrent on an earlier leg of our journey (the interrent rep in Rome airport damaged the car while she was checking it back in and then tried to blame us for the damage!) so we would never use them again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by JONATHAN - 27 June 2018
" Very poor - expensive and we were delayed. "
" We rented a 9 seater mini bus but when we arrived there was only an 8 seater vehicle available. We had to rent another car and we were delayed approximately 2 hours! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by TREVOR - 26 June 2018
" A straightforward site with key facts well presented. Good follow up confirmation. Pity still not better than others on accurate info. regards, not just counter, but car location. "
" A really great experience at the counter. Calm, friendly, clear and efficient. No pressurised selling. The car was exactly what I hoped for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 26 June 2018
" As above "
" Best car hire service ever from Christelle and other staff at Toulouse airport. Very friendly and helpful. They even adjusted the GPS to English and set our first destination. Good car, spotlessly clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RICHARD - 24 June 2018
" I hire cars regularly (c.8-10 times a year) from Toulouse. I do not understand why all the paperwork cannot be done in advance as my passport/credit card/driving licence/address do not change. "
" The collection experience was shambolic. Very slow and customers being sent to the wrong places. Some of the staff were very rude and unhelpful. IT system kept crashing. One staff told customer that if they kept complaining they wouldn't be allowed to have the car keys. Same staff pointed out queues at other hire Co's as if this justified delay. Nearly 1hr to collect a pre-booked car is ridiculous. I was only third in the queue. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by SUSAN - 24 June 2018
" See above "
" I was pressured by counter staff to upgrade the car and was almost threatened with a huge financial loss as I refused their insurance scheme. I have an annual insurance to cover cost of extra insurance. Also the car I was given was only half full of petrol.......only spotted by me once into a traffic jam in Toulouse. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 24 June 2018
" All good although 250 km limit was disappointing "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 24 June 2018
" Read obove "
" Car needed cleaned outside, wasn't full of fuel(they did let me know this) however it's inconvenient. The cleaning staff outside at pickup where not helpful at all. Also drop off could be better organised. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PATRICK - 23 June 2018
" Not competitive like you used to be "
" Long wait at collection desk, car very dirty - no A/C "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by PETER - 22 June 2018
" Everything was OK "
" Very friendly and helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DENIS - 22 June 2018
" Car was really dusty with bread/pastry crumbs around the front. Car was full of marks and dents on the outside but those were not listed on the car documents. The car brand and model on the document provided by the rental company were not matching the car we were actually driving. "
" Car was really dusty with bread/pastry crumbs around the front. Car was full of marks and dents on the outside but those were not listed on the car documents. The car brand and model on the document provided by the rental company were not matching the car we were actually driving. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
TOULOUSE, FR - Reviewed by ROBERT - 18 June 2018
" I don'w know what I signed up for with Auto Europe, but this was not a good experience. I have used them in the past, usually without problems. But this could make me go back to the main rival. "
" What a shambles Budget were. Ordered a compact automatic - offered a Fiat 500! - were they joking. Forced into an expensive upgrade. In Toulouse you then go to a separate counter to pick up the car - and that is all they supposedly do - the place was busy because they were booking people into without reservations. They were busy and we had to search for staff to show us the car. It was clean inside - but filthy outside. Difficult to find the scratches. Couldn't tell if the alloy wheels were scratched, so dirty. Had to argue to get them to take notice. Then find the car had a 1/4 tank of fuel. More problems getting that checked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by SIMON - 15 June 2018
" great "
" great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALLAN - 13 June 2018
" After the desk experience I was very happy with the car i was given and the return was hassle free. "
" On arrival at Budget desk there was a que. I arrived at desk at 2pm and it was 4 pm before I left to pick up car due to no cars available even though we had all pre-booked!!!. There was only 2 reps on desk and then one left for lunch even though the que was getting bigger. Everyone was very unhappy with this service. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANTOINETTE - 09 June 2018
" Car was worst hire ever ... we travel to france and hire regularly. Also, we went to desk in terminal and queuesd only to be told to go to their van outside. Why not let us know via text or email to go there in first place to save time and energy?! "
" Car unserviced, not cleaned inside or out, petrol not full, no water for windscreen wipers, 2 small dents not marked on paperwork, very poor car... had no power, worst ever hire. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by MARK - 15 May 2018
" good service, clean modern car "
" good service, clean modern car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GERALD - 12 May 2018
" I have to hold auto europe responsible for this. You are the booking agent who choose to endorse Ze Interrent. I have ended up paying nearly 200 euro for a 4 day car hire - with a rubbish car and a sales assistant who i feel has conned me. "
" Absolutely dreadful. I paid a premium price to Auto europe in order to have ZERO excess . If i hadn't had this option, the hire would have been 50% less. When i arrived at Interrent, i was told that this Zero excess was nothing to do with them and i would still have a 1400 euro excess ....unless i paid another 80 euros !!. Which i had to do. The counter assistant strongly advised me to upgrade the car from a fiat punto to a kia rio for another 40 euros. I declined. Frankly, i wish i had ... the punto was old, battered, horrible to drive with serious vibration at motorway speeds. which ruined our journey. On top of this - i was told i would need to pay another 7 euros to clean the car when it was returned. This car was filthy when we picked it up. Very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by GRANT - 10 May 2018
" It was a average experience, but a very cost effective experience. My other experiences with Auto Europe has always been excellent "
" the overall experience was ok, pleasant staff, reasonable pick up and drop off. The car had not been checked for scratches etc as we were advised in the office that there were none but on checking the vehicle there were many and we had to get a staff member to log them on the report form. 10 Minutes down the road the tyre warning light came on, I checked the tyre it was slightly flat and refilled it. This obviously wasn't checked before we picked it up. The screen washer fluid was empty. We were advised that we had to produce a receipt of refilling the car 15km from the airport, I have never had this before. It would be helpful if this is a requirement that a map of the relevant petrol stations was handed out on pick up. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by GARY - 02 May 2018
" As usual very easy to book a car. Next time not with Hertz tho "
" Very slow at the counter. 40 mins in total. On returning the car was told it was another €62 err sorry I've prepaid. 15 mins sorting that out. Be very reluctant to use Hertz again "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by ANNE WADE - 30 June 2015
" First class service from the reception desk to collecting the car and subsequently returning the car. Best service over the last 10 years. Will recommend and use again in the future. "
TOULOUSE, FR - Reviewed by GEOFFREY - 29 June 2015
" Staff were very helpful and efficient "
" Staff were very helpful and efficient "
TOULOUSE, FR - Reviewed by BRIAN - 24 June 2015
" Good price and system is easy to use "
" Had upgrade to petrol Fiat Punto Drove well Lots of very minor prangs and scratches "
TOULOUSE, FR - Reviewed by PETER - 22 June 2015
" website is frustrating when you want to swap options and dates. You need to keep going back to the start everytime. Once you put in the dates, they should be remembered to allow you to review options etc "
" Car that we ordered was not available. we accepted lower spec car but were not given any refund. We will be taking this up with Auto-Europe "
TOULOUSE, FR - Reviewed by ROSS - 21 June 2015
" Very easy "
" Very helpful staff. "
TOULOUSE, FR - Reviewed by STEVEN - 20 June 2015
" Excellent speedy service at pick up and drop off "
TOULOUSE, FR - Reviewed by ARCHIBALD - 17 June 2015
" It was all good but the rental company at Tls airport is no longer CITER as in the paperwork but enterprise car rental ,they took over CITER about 2 years ago . "
" Call it enterprise! Car had cigarette burns but beside that very good "
TOULOUSE, FR - Reviewed by CATHERINE - 16 June 2015
" Very easy to book and timely delivery of documentation etc and good instructions. "
" The wait at the Europcar desk on arrival at Toulouse airport was simply unacceptable. I was extremely disappointed to find that there were 24 people ahead of me in the queue. I had to wait in this queue with two young children for 1 hour 15 minutes from the time I arrived at the desk until I was seen by one of their customer service advisers. Furthermore, when I was actually seen, I was not even given any form of apology for the length of wait which was disgraceful. I was then given extremely vague instructions by the advisor as to where I had to go to pick up the car, despite querying it with him twice. As a result, I went to the wrong car park. The total time from arrival at the desk to departing with the car was 1hr 45 minutes - pathetic "
TOULOUSE, FR - Reviewed by ROBERT - 15 June 2015
TOULOUSE, FR - Reviewed by KEVIN - 14 June 2015
TOULOUSE, FR - Reviewed by RICHARD - 13 June 2015
" Excellent value and trouble free car hire, again. "
" Friendly efficient service. "
TOULOUSE, FR - Reviewed by NEIL - 06 June 2015
" Citer charged me 75E for dropping the car at Bordeaux. I was not advised of this before hand "
TOULOUSE, FR - Reviewed by KATHRYN - 01 June 2015
TOULOUSE, FR - Reviewed by JOHN - 26 May 2015
" Excellent service and a lovely car "
TOULOUSE, FR - Reviewed by KEVIN - 26 May 2015
TOULOUSE, FR - Reviewed by ROBERT - 25 May 2015
" Of all the car hire firms used (through AutoEurope) at Toulouse CITER is the best. Staff always very helpful and cars as expected. "
TOULOUSE, FR - Reviewed by DAVID - 24 May 2015
TOULOUSE, FR - Reviewed by DAVID - 05 May 2015
" We had a good welcome from Enterprise car hire in Toulouse but we have not always had this consistency with different hire firms under the Auto Europe banner. "
" very friendly and not too paranoid about minor scratches on bodywork (not from us) "
TOULOUSE, FR - Reviewed by ADRIAN - 04 May 2015
TOULOUSE, FR - Reviewed by CRISPIN - 20 April 2015
" I think it would be better to just include the cost of proper insurance in the hire price even if it's still shown separately on the billing process. that can be paid on line. This would save tension and time wasting when collecting the car "
" All of the staff I met were extremely polite helpful and efficient. In fact I'd say they were all charming without exception. I just feel for them when they have to reveal hidden extras as I witnessed with other customers. "
TOULOUSE, FR - Reviewed by RACHEL - 11 March 2015
" quick and efficient "
" friendly "
TOULOUSE, FR - Reviewed by PETER - 07 March 2015
" The price was very competitive. "
" The staff in Toulouse were very efficient and helpful. Je remercie Sevda pour avoir toléré mon pauvre français et pour avoir répondu en français. Je l'ai beacoup apprécié. "
TOULOUSE, FR - Reviewed by SAMOUIL - 02 March 2015
" Transparent booking process. Good value for money. "
" The signage at the airport is not clear at all. Citer is now under Enterprise so it took us a while to find the office. This needs to be updated. Also they only had one person at the reception and the wait was over 45 mins. "
TOULOUSE, FR - Reviewed by STUART - 22 February 2015
" I am never quite sure if I'm going to get a diesel powered car or not when I book. I usually purchase insurance to cover the large excesses but the check in staff never seem to be aware of this. "
" It was very busy when I arrived the kiosk and there wasn't a diesel car available and felt I had to take what was offered or wait, this time it was a hybrid (petrol electric) not ideal for the motorway journey I was made. The service and politeness of the National Citer staff was first class and I would definately use them again. "
TOULOUSE, FR - Reviewed by TRACY - 20 February 2015
" Great service "
" Good location for pick up. i knew exactly where it was as i have used them before. As they are quite new however I would recommend more signs, especially when returning to the airport. only the bigger car hire companies are signposted. "
TOULOUSE, FR - Reviewed by PETER - 13 February 2015
" I always use autoeurope and recommend it to my friends. "
" I have used citer for my last few car hires at toulouse. The staff are always friendly and helpful. "
TOULOUSE, FR - Reviewed by JULIAN - 10 February 2015
" Easy booking No CC fees "
" Friendly staff straightforward collection and dropoff excellent car "
TOULOUSE, FR - Reviewed by GRAHAM - 07 January 2015
" I have used Auto Europe several times and the experience is always a pleasure and hassle free "
" As usual always good service, although the car was covered in frost when we picked it up!!! "
TOULOUSE, FR - Reviewed by JAMES - 05 January 2015
" We hired 2 cars one cost £117 and the other £284 expecting a much larger car for Ski equipment. - we were disappointed with the size of the bigger car "
" The smaller car from Citer was excellent value and all very good "
TOULOUSE, FR - Reviewed by MICHAEL - 30 December 2014
" Went to Auto Europe desk at car hire thinking they were local company "
" Very helpful and thorough "
TOULOUSE, FR - Reviewed by JEFFREY - 19 December 2014
" Website easy to use. "
" Very efficient and a good car - relatively new. "
TOULOUSE, FR - Reviewed by GRAHAM - 04 December 2014
" Perfectly happy with Auto Europe however the car was provided by Enterprise and there were some time issues with its collection. "
" There were no issues with the car or with its return to Enterprise Rentals, the only issue was the time it took to collect the paperwork at the desk in the airport (I was all prepaid etc) and also at the collection booth in the car park itself. There were insufficient staff available for the demand at the time. "
TOULOUSE, FR - Reviewed by PHILIP - 02 December 2014
" Quick, efficient and easy. An excellent price too. "
" The customer service we experienced in the terminal and car park was excellent in every way. You should be proud of the way the staff went about their business. Very efficient, friendly and professional. Even staff who were not dealing with us managed to welcome us and say good bye. Incredible service! Thank you. "
TOULOUSE, FR - Reviewed by PETER - 05 November 2014
" I have been using Autoeurope for over 10 years. I am always pleased with the service I receive and recommend it to friends as being good value, efficient and fair. I especially like the ability to make 48 hour change to booking or cancellation without penalty. Great service! "
" Staff at Citer/Enterprise are always friendly and welcoming. My one complaint is the size of their deposit - £850. On the last two occasions I have seen customers unable to pay the deposit and have been quite upset or annoyed about it. Not the fault of Autoeurope, of course. "
TOULOUSE, FR - Reviewed by SIMON - 03 November 2014
" Very helpful even when I had to change dates, no dramas "
" Very friendly "
TOULOUSE, FR - Reviewed by LAWRENCE - 06 October 2014
" Excellent service at both Toulouse & Bordeaux airports. I will without hesitation re-use worldwide now ( where possible ) and recommend to all family , friends and colleagues. "
" Excellent service at both Toulouse & Bordeaux airports. I will without hesitation re-use worldwide now ( where & when possible ) and recommend to all family , friends and colleagues. "
TOULOUSE, FR - Reviewed by TIMOTHY - 15 September 2014
" Great website. Great service. Couldn't be better. "
" Very friendly and helpful. Upgraded to a much nicer car. Can't ask for more. "
TOULOUSE, FR - Reviewed by PATRICK - 08 September 2014
" Fast, effective and good value "
" Quick process - go straight to Enterprise car lot for speedy pick up "
TOULOUSE, FR - Reviewed by JOHN - 23 August 2014
" Excellent and efficient service from Auto Europe making hiring a vehicle abroad very easy and economical. "
" Very efficient service from Citer/Enterprise combined with a very nice car ( Peugeot 308 ). "
TOULOUSE, FR - Reviewed by ADRIAN - 18 August 2014
" All ran smoothly. "
" All ran smoothly and very organized. "
TOULOUSE, FR - Reviewed by ANDREW - 17 August 2014
" My suggestion would be to have the instructions set digitally in the car at the time of collection from / by Enterprise (our rental car had the option to choose a language but we were unable to confirm our choice of language) alternatively a manual that gives the appropriate language too. Our car was set for french and the manual was only printed in french unlike other EU products ie Miele, Bosch etc which have several languages.I believe this could be very helpful for drivers who are not fluent enough technically when hiring a car short term for holidays in Europe. "
" Set to drive from parking bay, suddenly a loud noise as if something had fallen off the car, checked - spare wheel on ground connected by a thick steel rope at full length as if car had been parked with the wheel o the ground at back of bay - car was only driven half way out of the bay - had to unpack car (3 adults with luggage) and wait 40 mins more with family waiting in car park for us. Given a replacement car which had not been valeted. If this had happened on the motorway there could have been a nasty result!! I booked this after researching with Which magazine who recommended you. The on-line reservation was straight-forward and so too was the returning the car. "
TOULOUSE, FR - Reviewed by LESLEY - 01 July 2014
" Easy to book. "
" Good value rental. Car was badly scratched, but ran well. "
TOULOUSE, FR - Reviewed by CHARLES - 31 May 2014
" Great Excellent rates and easy to use website "
" Very helpful and pleasant staff Booked the basic mini car but were given a Renault Scenic! "
TOULOUSE, FR - Reviewed by TIM - 03 April 2014
" Brilliant service, arrived at airport, picked up bag and drove away 5 mins later, thanks very much for a very competively priced and perfectly reliable service. TS "
" Perfect, choice of cars and very friendly. "
TOULOUSE, FR - Reviewed by MICHAEL - 03 April 2014
" The procedure was simple enough at a competitive price. "
" The pick-up was OK once we found the desk. Staff helpful and we got a larger car than expected, which was fine. The drop off at Bergerac was almost too easy. There was no office in the rental car park. We asked airport staff and they told us to put the keys in a white letter box. We just hope that all is OK. We left the car in good order and with a full tank of diesel. "
TOULOUSE, FR - Reviewed by CHRIS - 29 January 2014
" Superb. Wanted to change my first choice of car hirer, sorted without a problem. Car was superb, faultless pick up. AAA+++ "
" Superb. Excellent service, easy to find and return. Brilliant. "
TOULOUSE, FR - Reviewed by NIGEL - 17 December 2013
" very easy to book and a good price "
" very good "
TOULOUSE, FR - Reviewed by DAVID - 12 November 2013
" This was the fourth or fifth time I have used Auto Europe in the last 18 months & have had nothing but excellent service. "
" Excellent service !! Quick and easy collection & drop off. All the cars that I have hired have been clean and well presented. The staff at both check in desk & pick-up office have always been polite & helpful. ***** to Citer. Well Done!!! "
TOULOUSE, FR - Reviewed by CHARLOTTE - 22 October 2013
" Nice people at call centre but a little hard to understand. "
" Very helpful at Toulouse. Good value and a nice car, "
TOULOUSE, FR - Reviewed by KATHRYN - 20 October 2013
" Super service - email queries dealt with in a friendly and efficient manner; check out lady lovely; checking back man lovely. "
" As above. You do need a CITER sign to direct people in Arrivals - the only sign was behind the desk under an Enterprise sign "
TOULOUSE, FR - Reviewed by FRANK - 27 July 2013
" Everything went just as it should - no hassle. "
" Everything was straightforward plus I got an upgrade. Highly recommended. They are also flagged as "Enterprise". "
TOULOUSE, FR - Reviewed by BRYAN - 04 July 2013
" easy transaction, car ready when I arrived Very pleased "
" good value "
TOULOUSE, FR - Reviewed by VANESSA - 04 July 2013
" It took about 2 hours to receive the car. (Same time as the actual flight itself!) "
" As above: it took 2 hours to get a car. Fuel tank was not full. No petrol cap (so evaporation) On return so called contract was closed even before 1 word was exchanged between the Budget person and myself. We had a few remarks to make, but she said she was in a hurry and closed the contract even before I got out of the car. "
TOULOUSE, FR - Reviewed by THOMAS - 04 July 2013
" Very good service and great customer service. I was nervous about using AutoEurope, but great prices and service. "
" Busy but very efficient. Would like the particulars of the rental explained in detail. "
TOULOUSE, FR - Reviewed by GRAHAM - 25 June 2013
" efficient "
" Friendly helpful staff quality car couldn't find petrol station "
TOULOUSE, FR - Reviewed by ANDREW - 22 June 2013
" Booking made with Auto Europe, told to book in at Eurocar for a National car. This is a confusing set up. "
" Car collected from Eurocar. There was a delay of over 30 minutes when collecting the car as only one member of staff there. The number of pick ups should have been predicted. We were told that the deposit "card swipe" would not be presented to the credit card company and would be destroyed once the car was returned with no damage and a full tank of petrol. I was horrified to find that the money had already been taken from my account. "
TOULOUSE, FR - Reviewed by LESLIE - 21 June 2013
" The Auto Europe voucher showed the car rental was with National but did not say that National was operated by Europcar. The Europcar desk in the airport terminal had a sign saying that they were handling National but it was quite small and I had to ask at one of the other car hire desks where National was located. I would suggest that this sort of information should be included on the voucher. Otherwise the car hire experience was first class. "
TOULOUSE, FR - Reviewed by DIANA - 20 June 2013
" Very helpful, unlike Avis "
" Totally uninterested in deducting the incorrect extra charges - airport service fee & overcharged 2nd driver - said that should be sorted out with Auto-Europe and I hope it will be "
TOULOUSE, FR - Reviewed by ALASTAIR - 20 June 2013
" I have always been very happy with your service, especially the ease with which changes in plan can be accommodated. Some recent "special offer" emails have been frustrating because the "select a country" drop-down will not work - one has to go back to your general web-site. "
" This must have been about the best pick-up and return service I have encountered in dozens of locations around the world - fast, efficient and no hassle. I wish I had noted the name of the lady who dealt with our car return on 19 June. She was excellent in every way. Her initials on my copy form look like LK, and the form is timed at 15.23. Citer now seem to be part of Enterprise Car Hire. "
TOULOUSE, FR - Reviewed by CHRISTINE - 06 June 2013
" I did not have a Toyota. Instead I had a Fiat Panda which was very heavy on petrol. Used much more than the Aygo on the same hourneys. I commented on this when I returned the car. The staff and service were excellent. "
" The sign for Citer should be more prominently displayed alongside Enterprise at the airport. I did not see it at first. The staff were very helpful though. "
TOULOUSE, FR - Reviewed by CLAIRE - 31 May 2013
" Good "
" We arrived to find that the front desk in the airport was closed, so had to walk all the way back to arrivals to find P3 and the Avis Desk. Once we had arrive we found that there was a very long line having to wait for a least 45mins. There were several unhappy customer. I will not be using Avis again. "
TOULOUSE, FR - Reviewed by DAVID - 26 May 2013
" This is the second or third time I have used Auto Europe and will continue to do so. "
" Polite and smooth checkin at airport. Car had serveral scratches and a popped seam on front wing marked on document but I was just given the keys told where the car was but nobody came out to go over the car with me. On returning car I was questioned with regard to the popped seam and had to explain thats how it had been when I picked it up. Having said that the young lady excepted what I said, but it was just a bit of unnessessery tension that spoilt an otherwise great holiday. "
TOULOUSE, FR - Reviewed by JOHN - 25 May 2013
" Good service, easy to collect and return. The car was excellent and justwhat was rwquired for the amount of luggage being transported. "
" When identified as part of Enterprise was easy to0 find and check out the car "
TOULOUSE, FR - Reviewed by SIMON - 20 May 2013
" it was not obvious on paperwork I had booked through CITER, nor was it easy to find which desk dealt with CITER at airport "
TOULOUSE, FR - Reviewed by ALAN - 26 April 2013
TOULOUSE, FR - Reviewed by DAVID - 24 March 2013
" All went very well. Thank you "
" Helpful and efficient "
TOULOUSE, FR - Reviewed by JOHN - 16 March 2013
" Everything fine. Would recommend starting with tank full rather than number of segments registering on dial as it's hard to get the fill correct.I was told my tank was one segment from full whereas once on the road I found it was two and it wasn't worth turning back to inform the staff. "
TOULOUSE, FR - Reviewed by ELISE - 19 February 2013
" Always get the best prices. Customer service is excellent. "
TOULOUSE, FR - Reviewed by ALISTAIR - 04 January 2013
" Good value for money, "
" Quick and efficient service. "
TOULOUSE, FR - Reviewed by GEORGE - 30 December 2012
" Very efficient . "
TOULOUSE, FR - Reviewed by DAVID - 24 December 2012
" Excellent service "
" Would have given a very satisfied score - desk staff were friendly and received a free upgrade without asking. Only faults were: car had not been cleaned externally and inside could have been better preapred no staff at desk upon return ( not manned until late morning on a Sunday and all National spaces were full. After wasting time driving round the car park, ended up double parking with 4 other cars. "
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