AUTO EUROPE TOULOUSE, FRANCE Car Rental Reviews

TOULOUSE, FR - Reviewed by GRAEME - 31 March 2022

" I would use this Keddy again.... "

" The pickup process was straightforward and drop off even easier "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 28 March 2022

" See above. I can see that there was little that autoeurope could do to help me with the agent. "

" On arrival I was told that the booked car was unavailable and so a Lexus (an upgrade) was available. The agent asked how far I had to travel and when told 130k, said that the car wouldn't manage that. He offered other cars, but at a much higher daily rate. I called Autoeurope, who spoke to the agent and told me that since they had offered a car, I had no option. I agreed to the Lexus only to find that it had a 300k range and that I had wasted 30 minutes, with 3 passengers waiting. The car was also supplied without the correct charging cable. That said, the car was superb ( I managed to borrow a cable from a friend near our destination) "

Overall Value: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PATRICK - 23 March 2022

" Trusted supplier "

" Nina the agent who handed over the car, was very efficient, friendly and made the hire easier "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 16 March 2022

" Good "

" No complaints "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SARANNE - 24 February 2022

" Would recommend. "

" Efficient, no problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 23 December 2021

" excellent "

" efficient "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by DAVID - 14 December 2021

" Straightforward as always "

" Booked a Zoe, but the %00 was brilliant. Returning an EV is a lot simpler than finding somewhere close to the airport to refuel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RICHARD - 25 November 2021

" The staff were helpful and the service was good. We would use again "

" All very smooth and organised would use again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DARREN - 11 November 2021

" Easy going "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by TIM - 31 October 2021

" xx "

" Excellent service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KEITH - 26 October 2021

" always use AutoEurope "

" did not like the fact that one had to sign on the condition of the car without a diagram and mutual inspection. Our car had a big scratch and it turned out there was a small comment in French on the Ts and Cs that this existed - but we had a fear that we had done it that spoilt our experience "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by ALISTAIR - 12 October 2021

" I had no issues whatsoever with autoeurope, so can't really provide feedback other than everything was smooth to purchase. "

" Great Price for the whole package. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CATHERINE - 07 October 2021

" auto Europe was fine "

" There was very slow service when I arrived with a long wait on pick up due to another customer falling over - she was fine but the woman behind the counter wouldn't serve any customers until the medics arrived who were immediately told by the customer that she was fine and didn't want any treatment, so the medics left almost immediately. I felt the woman behind the counter could have served customers while waiting for the medics or asked for support. "

Overall Value: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RUSSELL - 04 October 2021

" All good. Many thanks. "

" Very helpful staff. There was a slight hold-up, but they mitigated that by not charging for an additional driver. I hire from Enterprise a lot (especially when I'm working in USA) - my pick of the crop. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by EDMUND - 30 September 2021

" Great car new "

" Great car new "

Overall Value: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 18 September 2021

" Website worked fine. Information was clear. "

" It was all fine. Collected and signed for the car without problem and returned out of hours without problem. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by JOHN - 10 August 2021

" Great experience "

" Positive experience. Love the fact that my AutoEurope bookings can now be registrered on the Europecar wesbite and I can get credit for them with the loyalty program "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NEAL - 09 August 2021

" Had I had the opportunity to extend the booking I would have done so. "

" Excellent first rate in every respect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 08 July 2021

" Fine. "

" Fine. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JAMES - 02 March 2021

" Flawless service and great price as usual. "

" Highly efficient and safe. Car in excellent condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by LUKE - 14 July 2020

" Regular user of Auto Europe services which have been very efficient. "

" Great vehicle ready for my immediate collection, very courteous staff, and very efficient drop off arrangements. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 04 May 2020

" All good "

" All good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GAVIN - 28 March 2020

" Have used auto europe several times now and will use them again as they are generally very competitive in pricing and give inclusive benefits more than some other companies do. "

" Overall the staff were helpful and on this occasion the car was fine . "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by MARK - 19 March 2020

" Good price and service as usual. "

" Great. No issues. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARC - 19 March 2020

" Condition of car would've been 10/10 but the Screen wash was completely empty. This should be one of the Basic checks. But overall very satisfied. Would Defiantly use again. "

" Staff were very helpful and courteous. A pleasure to deal with. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by MARK - 14 March 2020

" Fully recommended. Good service and value "

" Attentive and excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CELINE - 08 January 2020

" Very easy way, all good ! Lot of choices and options as well! (I.e full cover package ...) "

" Good deal. Easy to book. Pick up and drop off perfect, No issue at all. Friendly on site. Thank you. Will book again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by AMANDA - 07 January 2020

" Good price and easy to use website "

" Easy pick up/drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by OLIVIER - 05 January 2020

" Very good customer service, that saved my holidays... "

" My flight was delayed and Chloe from Thrifty worked overtime on her last day before holidays so I could have my car. Thanks a lot to her. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by VICTORIA - 05 January 2020

" Easy to find, easy to check in and check out with pre-registration online. "

" Easy to find, easy to check in and check out with pre-registration online. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NICHOLAS - 19 December 2019

" Booking was easy and straightforward. And that, is all one needs! "

" Everything went smoothly, and the lady we saw on the counter, when picking up the car, was very friendly and helpful. The car was fine. Good order, clean and worked properly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SIMON - 28 November 2019

" No issues Simple process "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by BARRY - 28 November 2019

" Excellent service "

" Apart from the external condition which had quite a few dents and marks, the car ran well was economic. The booking process was easy and the staff were friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by TOBY - 28 November 2019

" Good value, easy process "

" Prompt, efficient service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 21 November 2019

" Fantastic service as usual "

" Good service, excellent vehicle "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RICHARD - 21 November 2019

" I always use Auto Europe good way of getting best deal. Remember that if like me you are well over 6ft tll then one of the small Citroens may be tricky getting into, ok once your in "

" Good experience although the Citroen C3 was a tight squease to get into. Next time I'll go for a bigger car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ELISE - 20 November 2019

" Very happy repeat customer. You always have the best prices and the one or two times I have needed customer service assistance it has been very good. "

" Car had a few knocks and dents on it but nothing that detracted from the experience of using it. Staff very efficient and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by MICHAEL - 18 November 2019

" Always the best on-line deals "

" Excellent friendly service and lovely rental car. no hard sell on additional insurance cover. will use in future. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GUY - 23 October 2019

" Good website. Price so much better than other companies "

" Most helpful staff also quick efficient and good humoured Will book with them next time if the price is right. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANTHONY - 17 October 2019

" In my experience the best prices are generally available through Auto Europe "

" Only a short wait at the airport desk, car in excellent condition, drop off quick and helpful, deposit released in 2 days. What's not to like? "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 16 October 2019

" Great "

" Great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 05 October 2019

" Good "

" Very friendly and helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by CHRISTOPHER - 01 October 2019

" Great "

" Great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 29 September 2019

" Good "

" Good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 28 September 2019

" Very efficient service. Will definitely use again. "

" Very efficient, pleasant and helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 25 September 2019

" Good prompt service "

" Good attentive service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 19 September 2019

" The car was good value for money and was problem free. The staff were pleasant and professional and both picking up and dropping off the vehicle was quick and efficient. "

" Pleasant and professional staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by WILLIAM - 19 September 2019

" I always use Auto Europe to book cars. I have yet to find a better website than theirs and I have never had any problems with the hires. The hire prices are always as good as or better than their competitors. "

" I was served by Francesca at Toulouse airport. She could not have been more friendly and helpful. The whole experience from picking up the keys to picking up and returning the car was very simple and smooth. The car hire car park is easy to find when you return to Toulouse airport. It is well signposted. My only gripe would be that the previous renter had obviously filled the tank up just enough to show full when they returned it. When I returned it, the range estimate was about 100km higher than when I took the car, meaning I paid for 100km of fuel that I did not use. I know this is not Europcar's fault but they could use the range estimate rather than the fuel gauge to ascertain whether the tank has really been filled up. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by JOHN - 19 September 2019

" Very Happy "

" Very Happy "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by NEIL - 13 September 2019

" I'd choose National again if they are as great as this time. "

" Extremely quick service, friendly and no queue! Also gave free additional driver on the day. At the collection point the iPad wasn't working so delayed us a little having to do stuff on paper and they forgot to charge for the insurance but this was done at the end. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by EVA - 13 September 2019

" Pretty average "

" Pretty average "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TOULOUSE, FR - Reviewed by PETER - 10 September 2019

" No problems great service, good value. "

" Excellent you could not have done better . no waiting around and a great car at a good price. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NICHOLAS - 09 September 2019

" Booking was easy and straightforward. "

" The whole Process was very straightforward and the car supplied was excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GRAHAM - 09 September 2019

" As usual - simple, efficient and excellent! "

" Everything worked as it should. Minor additional damage had to be recorded at collection but this was done without fuss. Drop of procedure involved 10-15 min delay due to congestion/lack of staff but overall very satisfied. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by STEVE - 08 September 2019

" Very good "

" Every time I have used Europcar I have had a good experience.Charming staff to meet us and very good condition of the cars.No other choice for me.I will use the company again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NIGEL - 04 September 2019

" Good customer contact -including a call to ensure all ok - and a great polish to the drop off! "

" Very impressed particularly on drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SIMON - 03 September 2019

" good "

" no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by TIMOTHY - 02 September 2019

" Quick and easy "

" No queue, nice car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by TREVOR - 28 August 2019

" Our car was upgraded to a Jaguar. The staff were excellent as was the car. "

" Vincent and the young woman recently retired from the French Navy were efficient, courteous and spoke excellent English. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by COLIN - 24 August 2019

" Great comparison website "

" Great value and efficient service "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by MICHAEL - 23 August 2019

" A very straightforward experience. "

" A very helpful and professional representative on collection of the car. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 16 August 2019

" All good. car was excellent. "

" Added a charge for arriving after midnight and also the extra driver cost more than stated in the invoice. Both these charges were promptly refunded so thankyou to auto europe for this. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 13 August 2019

" I Always use auto Europe and have never been disappointed on price "

" Other than a one hour wait for the vehicle everything was great "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by RUTH - 04 August 2019

" Very polite and helpful "

" Very polite and helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MICHAEL - 29 July 2019

" No problems. Efficient service alol round "

" No problems at all to report. Very satisfied with Europcar "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DEREK - 28 July 2019

" Easy rental experience "

" Easy to use "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROGER - 28 July 2019

" Nothing to add "

" All fine "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROGER - 26 July 2019

" Fine "

" Directions to petrol station could be more detailed "

Overall Value: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by STEPHEN - 23 July 2019

" This is the 3rd time we have hired via yourselves and each experience has been slick & professional - thanks. "

" All very efficient (fairly short wait at hire locations) and good new vehicle provided from requested group. Out of hours drop off ok. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MAREK - 23 July 2019

" No problems. Efficient service. Nice car "

" No problems, efficient service, no hard sell, nice new car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ALAN - 16 July 2019

" Used Europcar many times and usually there is a very long queue to pick up the car, but on this occasion there was no queue at all - good! "

" The car was new and all fine with only one drawback: performance. I don't know what engine was in it but it was woefully under powered "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by FRANCIS - 15 July 2019

" No trouble at all, and found a good price for the rental. "

" It was absolutely fine. But I didn't realize it was the same company as Gold Car, with whom I have had a terrible experience in the past, so I had resolved never to use Gold Car again. But Interrent was fine! "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 15 July 2019

" Very good. "

" Very good. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RICHARD - 13 July 2019

" Auto Europe/Avis .... the dream combo!! "

" First class all round from pick up, with sat nav training!! ... to drop off. Excellent!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GEOFFREY - 09 July 2019

" Very helpful "

" Great service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RICHARD - 26 June 2019

" Completely hassle free and very helpful staff. This is how car hire should be. "

" Completely hassle free and very helpful staff. This is how car hire should be. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PAUL - 24 June 2019

" Well pleased! "

" Budget were most helpful at point of delivery in Toulouse Airport. The clerk handling the handover of teh car offered us an automatic which served our purpose well. This for approx teh same price as having to add my wife as an additional driver. This was necessary as I had recently had a hip operation and couldn't drive a geared car. Most flexible, and this without any specific request on my part. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DIANA - 20 June 2019

" Great car, appreciated the upgrade, easy to book. "

" Really struggled to find the drop-off point for the car when bringing it back to Toulouse airport - the signage was dreadful and it wasn't highlighted at the time of pick-up what signs to follow to take the car back. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 18 June 2019

" good overall. enabled drop off at separate location. "

" Avis has always been a little dearer than some but provide a good service "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MATTHEW - 11 June 2019

" Simple and straightforward to book. "

" All the staff at Sixt were very helpful which made collection and return very easy and straightforward 10/10 One of my best car hire experiences "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GEORGE - 07 June 2019

" Very good. "

" Very good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MONIKA - 21 May 2019

" Quick online and cheap deal. "

" Very helpful staff, friendly and welcoming. There was an issue with the car i rented, but it was quickly solved and i got a replacemnet. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 15 May 2019

" All ok "

" A good experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SARANNE - 25 April 2019

" Have used Auto Europe many times and would have no hesitation in recommending them to others. "

" An all round excellent experience. This cannot be said of all car hire companies at Toulouse Airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by IAN - 24 April 2019

" wholly satisfactory "

" I appreciated helpfulness and lack of queue at pick-up point, and general over-all efficiency. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by TERENCE - 19 April 2019

" Easy website , plenty of options "

" Excellent. In and out. We were upgraded which was exceptional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DEREK - 09 April 2019

" efficient "

" efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROLAND - 12 March 2019

" A smooth arrangement for our rental. "

" Helpful staff. Arnaud at reception had very good, clear explanations in English. As it was after dark a very helpful young lady at the car park brought out a portable flood light to make sure we could inspect the car thoroughly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 05 March 2019

" All good. "

" All good. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RUSSELL - 04 March 2019

" easy to use system & good service "

" Overall good service, "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by ANDREW - 19 February 2019

" Excellent site. "

" The guy on the desk was brilliant. Gave good local info and help. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PETER - 19 February 2019

" I always recommend Auto Europe. But recently the discounts have not been as good as in the past. "

" The staff were very friendly and helpful. They explained what they were doing and why they were doing it. I very quickly received email confirmation on pick up and return. Not the cheapest, but OK. "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by IAN - 23 January 2019

" All fine. "

" I hire several cars each year, and I have noticed that some companies complete the necessary details at the desk in a few minutes where others take much longer. I have always wondered why there were these differences given that they are all doing the same job ie providing me with a car. Budget was one of the longest I have had. But apart from that, everything was just fine. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by LINDA - 23 January 2019

" Have rented via Auto Europe many times before and have always been very happy with them. Counter staff and drop off staff are always very helpful and efficient "

" The condition of the car was not the best; there were lots of scratches. Also I had to pump up all the tires as they were all very down on what they should have been. Should have been 2.1 all round when three were 1.8 and one was 1.6. The car itself was very nice to drive though and clean inside. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by EDWARD - 09 January 2019

" Easy booking and good value for money "

" friendly staff good car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARC - 07 January 2019

" Very good website and customer service. "

" I booked a compact car such as a Ford Focus or similar for comfort and space but was given a Renault Clio estate instead which is a lot smaller inside, the Clio belongs to the economy category and not the compact one even if its boot is slightly bigger as I was told!! Unfortunately for Dollar/Hertz I will make sure I never book a car with them again. "

Overall Value: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by STEVEN - 22 December 2018

" Simple and straightforward with very fair pricing "

" Good service , fast and friendly "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ALLAN - 17 December 2018

" As always with Auto Europe, a very easy painless booking system with no surprises when you pick the car up, a fantastic service for anyone wanting a long term hire that is out of the car companies normal range, I would recommend them to anyone on my own experiences "

" Excellent very helpful and well organised staff at the airport, and drop off right 5mins from the terminal "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROY - 16 December 2018

" Cheap car hire.. expensive insurance. Why doesn't auto europe offer a year round catchall insurance for regular users? "

" Exceptional customer care.. Took time to explain stuff & Follow up. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by EDWARD - 12 December 2018

" Excellant service very friendly and helpful at pick up and drop off would highly recommend "

" I hire a car with Alimo most very satisfied with the service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDRE - 11 December 2018

" good "

" efficent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PETER - 03 December 2018

" I have been using Auto Europe for many years. I have noticed that this year prices seem to have risen way above what I usually pay. "

" Customer service was excellent. Friendly and helpful. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KIM - 02 December 2018

" good "

" Friendly and helpful realistic about small scrapes etc "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KEITH - 29 November 2018

" Generally a good experience. Easy to book and all went smoothly. "

" Vehicle and insurance up-sell at collection desk not appreciated. AdBlue message flashing up on dash in French so had to contact helpline for explanation. Would have been better if AdBlue had been topped up before collection. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PHILIP - 25 November 2018

" Easy to book and all info available. "

" No issues everything we t smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by OSAS - 21 November 2018

" My experience with Hertz was brilliant. Members of Staff were very friendly and helpful. delivers a very good and reliable service. "

" Hertz delivers a very good and reliable service. Easy access to pick up and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MICHAEL - 20 November 2018

" I found the car hire personal helpful and very professional "

" I found the car hire personal helpful and very professional "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DAVID - 12 November 2018

" Have used auto Europe for many years. Hard to beat on price. Just look carefully for out of hours costs which aren't shown up front. "

" Great value. Return straightforward and courteous. Counter staff at pickup very slow (fortunately I was first off the plane - a huge queue by time I had the keys) intent on selling me extras, told me my own excess policy wouldn't cover everything when I know it does. Who would spend £200 to insure a £100 hire? "

Overall Value: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by NEIL - 07 November 2018

" Very easy. Phoned Auto-Europe with a query and you were helpful. Thanks. "

" Excellent - although when we dropped it off they mentioned scratches on the nav system, which weren't us, but as we went fully comp in the end it didn't matter "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by BRENDAN - 05 November 2018

" As for 3 - I don't whether the confusion around the GPS inclusion is an Auto Europe or a Budget one. "

" Our initial experience was poor since we specifically chose an offer of a car with GPS included, but were told we have to upgrade and pay an extra E10 per day for a car with GPS on arrival at the airport. We had to go to the original booking website to show that the offer included GPS since this wasn't shown on the confirmation email, before we were told that we could have a car with GPS. Not only would the upgrade have cost us an extra E80, it would also have meant a car that would have been very difficult to park in the hotel car parks. The pick up was good - the car was good (although hadn't been cleaned on the outside). The GPS, however, was annoying because it tried to send us down streets which were only accessible to residents - this caused some stressful moments. I don't know if different maps are required, or if there is a setting to change this, The drop-off was great - very friendly and efficient staff. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by SARANNE - 01 November 2018

" Having used many of the car hire companies at Toulouse airport, some I would not recommend. Europcar is currently my favourite. "

" Polite, efficient staff at both collection and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by STEPHEN - 11 October 2018

" very good,would use again "

" very good,but only used 1/2 the fuel when paid for full tank. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by WILLIAM - 08 October 2018

" Over all good "

" I dropped off at 7am. Their office and counter were closed and it was difficult to find the key box. Drowsy at 7am!!! "

Overall Value: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by PETER - 08 October 2018

" Good value. "

" Good car. Quick easy pick up but office was closed on return when it should have been open according to the opening times displayed in the window. "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by MICHAEL - 03 October 2018

" vehicle and service were excellent "

" Overall very good and efficient. Very professional and helpful staff at the Toulouse car hire desk. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NICHOLAS - 28 September 2018

" Appreciated upgrade "

" Very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by KEVIN - 16 September 2018

" Very easy to book online. Very good price. I will use Autoeurope again. "

" The man at the counter was very friendly and helpful. Very quick service, no queue. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by JAYNE - 15 September 2018

" Our Punto was perfect "

" Excellent service & price "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROY - 08 September 2018

" Good work "

" Friendly staff. No extra charge for drop-off different from pick up. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SOPHIE - 06 September 2018

" Helped me find a cheap deal "

" Long wait at the desk to collect but otherwise a good experience. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 03 September 2018

" Wonderful "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ZARA - 02 September 2018

" No comments. "

" Staff were polite, friendly and efficient throughout. No waiting times and we were off on the road pretty quickly. The only thing we had a problem with is that the car was quite dirty both inside and out. When I pay for a car for a few days, I expect to pick it up in immaculate condition. However, it was obvious that the car had not been cleaned after the previous users. I didn't say anything at the time as we were keen to get to our accommodation and didn't want to hang around a the airport waiting for a clean car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TOULOUSE, FR - Reviewed by CHARLOTTE - 29 August 2018

" Helpful staff and great value "

" Good experience, thanks! "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by MICHAEL - 28 August 2018

" First class. will only use Auto Europe for car rental in future, I was very impressed with the staff who handled my rental from pick up to drop off. "

" Excellent professional service from picking up the vehicle at the airport to dropping it back. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MICHAEL - 27 August 2018

" Very good service "

" despite the queue we were on our way in half an hour to pick up the car "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NICKY - 27 August 2018

" Friendly staff "

" Very good service from beginning to end. Lovely car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by DENISE - 27 August 2018

" I trust auto Europe and have used them for many years now. The ability to cancel is good to have in case plans change although in reality I rarely use this facility. "

" I always try and book europcar as I have never had a bad experience with them. They have never tried to charge for tiny scratches that were already on the car or other dodgy practices that you often hear about with hire companies. I therefore pay the bit extra to use them. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ROGER - 22 August 2018

" Very positive "

" Easy and quick check in and collection. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NICOLA - 17 August 2018

" V efficient "

" Very efficient at both ends of the process "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KATIE - 16 August 2018

" Very easy "

" Easy "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ALISTAIR - 13 August 2018

" Very efficient "

" Very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by GAIL - 09 August 2018

" No complaints. Car was ready for us to collect "

" Friendly staff. Clean vehicle "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 08 August 2018

" As above "

" Good service and good car "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by JACQUES - 07 August 2018

" Fantastic "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANNE - 06 August 2018

" I have been using autoeurope for a number of years. "

" Everything went smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by HUGH - 02 August 2018

" Seamless "

" very good but car had no screen wash when collected "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by DAMIAN - 02 August 2018

" Seems to be one of the better rental companies. "

" Well streamlined. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by SIMON - 25 July 2018

" It was a good experience "

" Waiting time to be seen at desk I felt was too long. But everything else was good service. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 22 July 2018

" Highly satisfactory "

" Better than usual! "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by ROGER - 22 July 2018

" Overall good service and good car "

" Good, service, only small problem was went outside to collect car but had to come back into airport as seemingly too hot outside and car collection had been moved into airport terminal "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GARY - 22 July 2018

" 2nd consecutive hire and again no problems. The real test though is how things work if I do unfortunately have a problem. "

" Very friendly and helpful "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RONALD - 14 July 2018

" Quick efficient service will definitely use again "

" Quick efficient service will definitely use again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOSEPHINE - 11 July 2018

" We were delighted with the Honda civic it was a lovely car to drive and the integrated satnav and parking camera made life very easy. "

" We were impressed with sixt. They were very efficient and we would use them again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by WENDY - 11 July 2018

" I have shared my experience with all of my friends and colleagues who are looking to hire a car. "

" Always my first choice for car rental, staff are always friendly, helpful and efficient. I am a regular customer, recognised and welcomed by the counter staff at Toulouse. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PRZEMYSLAW - 05 July 2018

" will definitely book again. great experiance "

" prompt pick up and drop off. nil issues "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PETER - 22 June 2018

" Everything was OK "

" Very friendly and helpful staff. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SIMON - 15 June 2018

" great "

" great "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 15 May 2018

" good service, clean modern car "

" good service, clean modern car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GEOFFREY - 29 June 2015

" Staff were very helpful and efficient "

" Staff were very helpful and efficient "

TOULOUSE, FR - Reviewed by BRIAN - 24 June 2015

" Good price and system is easy to use "

" Had upgrade to petrol Fiat Punto Drove well Lots of very minor prangs and scratches "

TOULOUSE, FR - Reviewed by CATHERINE - 16 June 2015

" Very easy to book and timely delivery of documentation etc and good instructions. "

" The wait at the Europcar desk on arrival at Toulouse airport was simply unacceptable. I was extremely disappointed to find that there were 24 people ahead of me in the queue. I had to wait in this queue with two young children for 1 hour 15 minutes from the time I arrived at the desk until I was seen by one of their customer service advisers. Furthermore, when I was actually seen, I was not even given any form of apology for the length of wait which was disgraceful. I was then given extremely vague instructions by the advisor as to where I had to go to pick up the car, despite querying it with him twice. As a result, I went to the wrong car park. The total time from arrival at the desk to departing with the car was 1hr 45 minutes - pathetic "

TOULOUSE, FR - Reviewed by RICHARD - 13 June 2015

" Excellent value and trouble free car hire, again. "

" Friendly efficient service. "

TOULOUSE, FR - Reviewed by DAVID - 05 May 2015

" We had a good welcome from Enterprise car hire in Toulouse but we have not always had this consistency with different hire firms under the Auto Europe banner. "

" very friendly and not too paranoid about minor scratches on bodywork (not from us) "

TOULOUSE, FR - Reviewed by CRISPIN - 20 April 2015

" I think it would be better to just include the cost of proper insurance in the hire price even if it's still shown separately on the billing process. that can be paid on line. This would save tension and time wasting when collecting the car "

" All of the staff I met were extremely polite helpful and efficient. In fact I'd say they were all charming without exception. I just feel for them when they have to reveal hidden extras as I witnessed with other customers. "

TOULOUSE, FR - Reviewed by RACHEL - 11 March 2015

" quick and efficient "

" friendly "

TOULOUSE, FR - Reviewed by PETER - 07 March 2015

" The price was very competitive. "

" The staff in Toulouse were very efficient and helpful. Je remercie Sevda pour avoir toléré mon pauvre français et pour avoir répondu en français. Je l'ai beacoup apprécié. "

TOULOUSE, FR - Reviewed by SAMOUIL - 02 March 2015

" Transparent booking process. Good value for money. "

" The signage at the airport is not clear at all. Citer is now under Enterprise so it took us a while to find the office. This needs to be updated. Also they only had one person at the reception and the wait was over 45 mins. "

TOULOUSE, FR - Reviewed by STUART - 22 February 2015

" I am never quite sure if I'm going to get a diesel powered car or not when I book. I usually purchase insurance to cover the large excesses but the check in staff never seem to be aware of this. "

" It was very busy when I arrived the kiosk and there wasn't a diesel car available and felt I had to take what was offered or wait, this time it was a hybrid (petrol electric) not ideal for the motorway journey I was made. The service and politeness of the National Citer staff was first class and I would definately use them again. "

TOULOUSE, FR - Reviewed by TRACY - 20 February 2015

" Great service "

" Good location for pick up. i knew exactly where it was as i have used them before. As they are quite new however I would recommend more signs, especially when returning to the airport. only the bigger car hire companies are signposted. "

TOULOUSE, FR - Reviewed by PETER - 13 February 2015

" I always use autoeurope and recommend it to my friends. "

" I have used citer for my last few car hires at toulouse. The staff are always friendly and helpful. "

TOULOUSE, FR - Reviewed by JULIAN - 10 February 2015

" Easy booking No CC fees "

" Friendly staff straightforward collection and dropoff excellent car "

TOULOUSE, FR - Reviewed by GRAHAM - 07 January 2015

" I have used Auto Europe several times and the experience is always a pleasure and hassle free "

" As usual always good service, although the car was covered in frost when we picked it up!!! "

TOULOUSE, FR - Reviewed by JAMES - 05 January 2015

" We hired 2 cars one cost £117 and the other £284 expecting a much larger car for Ski equipment. - we were disappointed with the size of the bigger car "

" The smaller car from Citer was excellent value and all very good "

TOULOUSE, FR - Reviewed by MICHAEL - 30 December 2014

" Went to Auto Europe desk at car hire thinking they were local company "

" Very helpful and thorough "

TOULOUSE, FR - Reviewed by JEFFREY - 19 December 2014

" Website easy to use. "

" Very efficient and a good car - relatively new. "

TOULOUSE, FR - Reviewed by GRAHAM - 04 December 2014

" Perfectly happy with Auto Europe however the car was provided by Enterprise and there were some time issues with its collection. "

" There were no issues with the car or with its return to Enterprise Rentals, the only issue was the time it took to collect the paperwork at the desk in the airport (I was all prepaid etc) and also at the collection booth in the car park itself. There were insufficient staff available for the demand at the time. "

TOULOUSE, FR - Reviewed by PHILIP - 02 December 2014

" Quick, efficient and easy. An excellent price too. "

" The customer service we experienced in the terminal and car park was excellent in every way. You should be proud of the way the staff went about their business. Very efficient, friendly and professional. Even staff who were not dealing with us managed to welcome us and say good bye. Incredible service! Thank you. "

TOULOUSE, FR - Reviewed by PETER - 05 November 2014

" I have been using Autoeurope for over 10 years. I am always pleased with the service I receive and recommend it to friends as being good value, efficient and fair. I especially like the ability to make 48 hour change to booking or cancellation without penalty. Great service! "

" Staff at Citer/Enterprise are always friendly and welcoming. My one complaint is the size of their deposit - £850. On the last two occasions I have seen customers unable to pay the deposit and have been quite upset or annoyed about it. Not the fault of Autoeurope, of course. "

TOULOUSE, FR - Reviewed by SIMON - 03 November 2014

" Very helpful even when I had to change dates, no dramas "

" Very friendly "

TOULOUSE, FR - Reviewed by LAWRENCE - 06 October 2014

" Excellent service at both Toulouse & Bordeaux airports. I will without hesitation re-use worldwide now ( where possible ) and recommend to all family , friends and colleagues. "

" Excellent service at both Toulouse & Bordeaux airports. I will without hesitation re-use worldwide now ( where & when possible ) and recommend to all family , friends and colleagues. "

TOULOUSE, FR - Reviewed by TIMOTHY - 15 September 2014

" Great website. Great service. Couldn't be better. "

" Very friendly and helpful. Upgraded to a much nicer car. Can't ask for more. "

TOULOUSE, FR - Reviewed by PATRICK - 08 September 2014

" Fast, effective and good value "

" Quick process - go straight to Enterprise car lot for speedy pick up "

TOULOUSE, FR - Reviewed by JOHN - 23 August 2014

" Excellent and efficient service from Auto Europe making hiring a vehicle abroad very easy and economical. "

" Very efficient service from Citer/Enterprise combined with a very nice car ( Peugeot 308 ). "

TOULOUSE, FR - Reviewed by ADRIAN - 18 August 2014

" All ran smoothly. "

" All ran smoothly and very organized. "

TOULOUSE, FR - Reviewed by ANDREW - 17 August 2014

" My suggestion would be to have the instructions set digitally in the car at the time of collection from / by Enterprise (our rental car had the option to choose a language but we were unable to confirm our choice of language) alternatively a manual that gives the appropriate language too. Our car was set for french and the manual was only printed in french unlike other EU products ie Miele, Bosch etc which have several languages.I believe this could be very helpful for drivers who are not fluent enough technically when hiring a car short term for holidays in Europe. "

" Set to drive from parking bay, suddenly a loud noise as if something had fallen off the car, checked - spare wheel on ground connected by a thick steel rope at full length as if car had been parked with the wheel o the ground at back of bay - car was only driven half way out of the bay - had to unpack car (3 adults with luggage) and wait 40 mins more with family waiting in car park for us. Given a replacement car which had not been valeted. If this had happened on the motorway there could have been a nasty result!! I booked this after researching with Which magazine who recommended you. The on-line reservation was straight-forward and so too was the returning the car. "

TOULOUSE, FR - Reviewed by LESLEY - 01 July 2014

" Easy to book. "

" Good value rental. Car was badly scratched, but ran well. "

TOULOUSE, FR - Reviewed by CHARLES - 31 May 2014

" Great Excellent rates and easy to use website "

" Very helpful and pleasant staff Booked the basic mini car but were given a Renault Scenic! "

TOULOUSE, FR - Reviewed by TIM - 03 April 2014

" Brilliant service, arrived at airport, picked up bag and drove away 5 mins later, thanks very much for a very competively priced and perfectly reliable service. TS "

" Perfect, choice of cars and very friendly. "

TOULOUSE, FR - Reviewed by MICHAEL - 03 April 2014

" The procedure was simple enough at a competitive price. "

" The pick-up was OK once we found the desk. Staff helpful and we got a larger car than expected, which was fine. The drop off at Bergerac was almost too easy. There was no office in the rental car park. We asked airport staff and they told us to put the keys in a white letter box. We just hope that all is OK. We left the car in good order and with a full tank of diesel. "

TOULOUSE, FR - Reviewed by CHRIS - 29 January 2014

" Superb. Wanted to change my first choice of car hirer, sorted without a problem. Car was superb, faultless pick up. AAA+++ "

" Superb. Excellent service, easy to find and return. Brilliant. "

TOULOUSE, FR - Reviewed by NIGEL - 17 December 2013

" very easy to book and a good price "

" very good "

TOULOUSE, FR - Reviewed by DAVID - 12 November 2013

" This was the fourth or fifth time I have used Auto Europe in the last 18 months & have had nothing but excellent service. "

" Excellent service !! Quick and easy collection & drop off. All the cars that I have hired have been clean and well presented. The staff at both check in desk & pick-up office have always been polite & helpful. ***** to Citer. Well Done!!! "

TOULOUSE, FR - Reviewed by CHARLOTTE - 22 October 2013

" Nice people at call centre but a little hard to understand. "

" Very helpful at Toulouse. Good value and a nice car, "

TOULOUSE, FR - Reviewed by KATHRYN - 20 October 2013

" Super service - email queries dealt with in a friendly and efficient manner; check out lady lovely; checking back man lovely. "

" As above. You do need a CITER sign to direct people in Arrivals - the only sign was behind the desk under an Enterprise sign "

TOULOUSE, FR - Reviewed by FRANK - 27 July 2013

" Everything went just as it should - no hassle. "

" Everything was straightforward plus I got an upgrade. Highly recommended. They are also flagged as "Enterprise". "

TOULOUSE, FR - Reviewed by BRYAN - 04 July 2013

" easy transaction, car ready when I arrived Very pleased "

" good value "

TOULOUSE, FR - Reviewed by VANESSA - 04 July 2013

" It took about 2 hours to receive the car. (Same time as the actual flight itself!) "

" As above: it took 2 hours to get a car. Fuel tank was not full. No petrol cap (so evaporation) On return so called contract was closed even before 1 word was exchanged between the Budget person and myself. We had a few remarks to make, but she said she was in a hurry and closed the contract even before I got out of the car. "

TOULOUSE, FR - Reviewed by THOMAS - 04 July 2013

" Very good service and great customer service. I was nervous about using AutoEurope, but great prices and service. "

" Busy but very efficient. Would like the particulars of the rental explained in detail. "

TOULOUSE, FR - Reviewed by GRAHAM - 25 June 2013

" efficient "

" Friendly helpful staff quality car couldn't find petrol station "

TOULOUSE, FR - Reviewed by ANDREW - 22 June 2013

" Booking made with Auto Europe, told to book in at Eurocar for a National car. This is a confusing set up. "

" Car collected from Eurocar. There was a delay of over 30 minutes when collecting the car as only one member of staff there. The number of pick ups should have been predicted. We were told that the deposit "card swipe" would not be presented to the credit card company and would be destroyed once the car was returned with no damage and a full tank of petrol. I was horrified to find that the money had already been taken from my account. "

TOULOUSE, FR - Reviewed by LESLIE - 21 June 2013

" The Auto Europe voucher showed the car rental was with National but did not say that National was operated by Europcar. The Europcar desk in the airport terminal had a sign saying that they were handling National but it was quite small and I had to ask at one of the other car hire desks where National was located. I would suggest that this sort of information should be included on the voucher. Otherwise the car hire experience was first class. "

TOULOUSE, FR - Reviewed by DIANA - 20 June 2013

" Very helpful, unlike Avis "

" Totally uninterested in deducting the incorrect extra charges - airport service fee & overcharged 2nd driver - said that should be sorted out with Auto-Europe and I hope it will be "

TOULOUSE, FR - Reviewed by ALASTAIR - 20 June 2013

" I have always been very happy with your service, especially the ease with which changes in plan can be accommodated. Some recent "special offer" emails have been frustrating because the "select a country" drop-down will not work - one has to go back to your general web-site. "

" This must have been about the best pick-up and return service I have encountered in dozens of locations around the world - fast, efficient and no hassle. I wish I had noted the name of the lady who dealt with our car return on 19 June. She was excellent in every way. Her initials on my copy form look like LK, and the form is timed at 15.23. Citer now seem to be part of Enterprise Car Hire. "

TOULOUSE, FR - Reviewed by CHRISTINE - 06 June 2013

" I did not have a Toyota. Instead I had a Fiat Panda which was very heavy on petrol. Used much more than the Aygo on the same hourneys. I commented on this when I returned the car. The staff and service were excellent. "

" The sign for Citer should be more prominently displayed alongside Enterprise at the airport. I did not see it at first. The staff were very helpful though. "

TOULOUSE, FR - Reviewed by CLAIRE - 31 May 2013

" Good "

" We arrived to find that the front desk in the airport was closed, so had to walk all the way back to arrivals to find P3 and the Avis Desk. Once we had arrive we found that there was a very long line having to wait for a least 45mins. There were several unhappy customer. I will not be using Avis again. "

TOULOUSE, FR - Reviewed by DAVID - 26 May 2013

" This is the second or third time I have used Auto Europe and will continue to do so. "

" Polite and smooth checkin at airport. Car had serveral scratches and a popped seam on front wing marked on document but I was just given the keys told where the car was but nobody came out to go over the car with me. On returning car I was questioned with regard to the popped seam and had to explain thats how it had been when I picked it up. Having said that the young lady excepted what I said, but it was just a bit of unnessessery tension that spoilt an otherwise great holiday. "

TOULOUSE, FR - Reviewed by JOHN - 25 May 2013

" Good service, easy to collect and return. The car was excellent and justwhat was rwquired for the amount of luggage being transported. "

" When identified as part of Enterprise was easy to0 find and check out the car "

TOULOUSE, FR - Reviewed by SIMON - 20 May 2013

" it was not obvious on paperwork I had booked through CITER, nor was it easy to find which desk dealt with CITER at airport "

TOULOUSE, FR - Reviewed by ALAN - 26 April 2013

TOULOUSE, FR - Reviewed by DAVID - 24 March 2013

" All went very well. Thank you "

" Helpful and efficient "

TOULOUSE, FR - Reviewed by JOHN - 16 March 2013

" Everything fine. Would recommend starting with tank full rather than number of segments registering on dial as it's hard to get the fill correct.I was told my tank was one segment from full whereas once on the road I found it was two and it wasn't worth turning back to inform the staff. "

TOULOUSE, FR - Reviewed by ELISE - 19 February 2013

" Always get the best prices. Customer service is excellent. "

TOULOUSE, FR - Reviewed by ALISTAIR - 04 January 2013

" Good value for money, "

" Quick and efficient service. "

TOULOUSE, FR - Reviewed by GEORGE - 30 December 2012

" Very efficient . "

TOULOUSE, FR - Reviewed by DAVID - 24 December 2012

" Excellent service "

" Would have given a very satisfied score - desk staff were friendly and received a free upgrade without asking. Only faults were: car had not been cleaned externally and inside could have been better preapred no staff at desk upon return ( not manned until late morning on a Sunday and all National spaces were full. After wasting time driving round the car park, ended up double parking with 4 other cars. "