AUTO EUROPE VALENCIA, SPAIN Car Rental Reviews

VALENCIA, ES - Reviewed by PETER - 17 September 2025

" Overall a good experience "

" I've used Centauro before and and trust them to provide a good service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by LEONARD - 17 September 2025

" Your reputation relies on your partners. "

" Only 1 member of staff to handle arrivals and returns. Took more than 1 hour to return vehicle. Not good enough. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by PAUL - 10 September 2025

" Great car, had a new Link and go hybrid. As I was not used to this 'spaceship' it took 20 minutes to work out how to drive it and no one did a handover. But once I got used to it, it was a great vehicle. Exceptional value for money. "

" Very easy to pick up, 3 staff members on and easy to drop off once I found the entrance! Just be aware they will always try to upsell excess insurance. Buy it before you go and save a lot of money and will give you peace of mind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by STEVEN JOHN - 03 September 2025

" All good would recommend "

" Stress free efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by PAMELA - 31 August 2025

" Easier than expected and hassle free "

" Easy with options to take out full insurance at a reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by BRANISLAV - 28 August 2025

" Easy to book but didn't find the way how to add a border crossing. Had to email them afterwards but everything was dealt with in no time and a new (updated) voucher was issued. "

" There was a huge queue in front of the counter for pick up but only 2 staff were dealing with customers while there was at least 3 more in the background not bothered to speed things up. Despite booking 4 door economy car, I was offered various other classes to pay for and eventually got 2 door mini (Fiat 500) hybrid (as if that would've made me happier). After more that 80 min of waiting, I couldn't wait any longer so accepted it. But to my surprise, the vehicle was all "battered & bruised". Took a video of it all not to be charged for any damaged afterwards. And at return had to wait for 20 min for somebody to come and receive the car. Very unprofessional and disorganised. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by BRANISLAV - 22 August 2025

" Everything was great bar quite an aggressive person at the pick-up counter trying to sell upgrades no one asked for cause if I wanted I would've booked them upfront "

" Fairly new, clean and in good condition vehicle matched what selected at time of booking "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ALAN - 19 August 2025

" Bargain price and fast booking! "

" Second car after flat tyre - had to get taxi back to Seville and second car provided was a small SUV as they only had that available "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by DIONNE - 19 August 2025

" A good service once the Centauro bus stop was found. "

" A very good service, however, signage for bus to Centauro offices should be easier to locate and/or details as to where to catch the bus should be easily definable on the documentation received. A good 15-20 minutes finding the correct bus stop and several conversations with airport staff finally directed me accordingly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PAUL - 12 August 2025

" Check the full insurance prices! "

" I had already purchased full insurance when I booked and was confused when I collected car and ended up paying a lot more. But other thay that, good experience. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SANDRA - 25 July 2025

" very good and easy "

" quite a wait to pick up but less than an hour "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by MICHAEL - 15 July 2025

" As above "

" Collection went ok but had to wait quite a while for the shuttle. Drop off was not so good. There was only two staff members working on a very busy Saturday afternoon. After waiting to return the vehicle there was not enough shuttles so there was a queue. We ended up getting a taxi as we were worried about being late for our flight home. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PETER - 12 July 2025

" V good ! "

" Shuttle bus worked well . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by JAN - 08 July 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PAUL - 04 July 2025

" All fine. "

" Finding the pick up point was confusing. More signage needed inside the airport. It took us 20 minutes (pulling our luggage) to find the pick up point. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by DAVID - 22 June 2025

" Car very nice but overall a very disappointing experience of bogh Centauro and Auto Europe. "

" The insurance charges in Spain , which are presented as mandatory of 230 euros for a 10 day rental are extortionate. These figures should be made clear beforehand by auto europe as agent as more reasonable extra insurance can be purchased in UK beforehand, seems deliberate collusion by Auto Europe. When a car rental is sold as collect full , return full you do not expect to be charged 107 euros for this fuel AND then find the tank 3/4 full! Supposedly this amount gets refunded eventually but still leaves a very bad taste, a 225 pound rental actually costs 500 pounds, or potentially 2000 euros if you dont take the insurance and some other driver scratches the car. Caveat emptor with these companies. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by MARK - 08 June 2025

" We had issues with Goldcar in Barcelona a few years ago. It seems (from talking to other renters) that this is a common ploy. Reasonably priced cars but fraudulent identification of damage that was pre existing. We will never use Goldcar again. "

" The collection was fine although the vehicle had quite a lot of damage on it. We noticed other damages and were advised to 'take a picture'. On return, the operative checking the car in said that there were a number of new areas of damage that would be 'bad news for us'. We pointed out that there was significant damage on the car shown on the check out sheet but that we felt it had£be been comprehensive. He said without proof we would have to pay for these damages and was very unhelpful. Fortunately, I had a video of when we collected the car and it showed the damage that he was insisting were new areas of damage. He very begrudgingly agreed but was obstinate and difficult. Not a good service or experience. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by OSVALDO - 13 May 2025

" Ver previo comentario "

" Excelente servicio y facilidad para recoger el vehículo ya que la agencia está a metros de la estación de trenes Joaquín Sorolla "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ALAN - 19 April 2025

" Probably will look elsewhere "

" Very average "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by PETER - 08 February 2025

" All went very well except thee Sat-Nav system was pretty poor "

" Very good, but difficult to find at Valencia airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GEOFFREY - 04 February 2025

" Easy website. "

" Friendly & helpful staff thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GEORGIA - 07 January 2025

" Would have been good to include a trustpilot score for each of the vendors listed on the website. "

" Good comms when we were delayed and had to arrange an out of hours pick up but want super clear from website what the process would be ahead of time. Would be good to add an FAQ about "what if my flight is delayed" which explains that an out-of-hours pick up is available for a fee and if the driver details are checked online in advance. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by ANDREY - 28 November 2024

" excess refund policies could be explained a bit better "

" All was good and efficient. Quick pick up, quick drop off "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GARRY - 30 October 2024

" Fast easy booking and collection, car was clean and tidy, the staff on the counter were very helpful and with good advice too. Very happy "

" Fast easy booking and collection, car was clean and tidy, the staff on the counter were very helpful and with good advice too. Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANDREW - 30 October 2024

" Have no problem with Auto Europe but would not use Firefly again "

" Even though I had paid for the full damage and theft protection Firefly charged me for additional cover without making me aware of this and this ended up costing me more than the original amount I paid to Auto Europe. I would not choose Firefly again "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by SAMUEL - 27 October 2024

" Na "

" I had to pay airport tax when I arrived however I have never had any additional charges when booked via autoeurope before "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by MARTIN - 20 October 2024

" Other than the overcharge it was a great experience "

" I booked from 9am on 12th to 11am on 17th - 5 days and 2 hours but was charged for 6 days - the counter staff said I had 2 hours discretion so should only pay for 5 days - please refund me 1 day "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GEOFFREY - 07 October 2024

" Easy to contact and good service when the flight times changed. Quick refund of money "

" fast, efficient and no hard sell for extra insurance. Brand new car "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GARRY - 02 October 2024

" I'd like to award 11/10 to Rosa! "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by RICHARD - 29 September 2024

" Easy to use website, good value deals and helpful. "

" Generally very good. However, inside of windscreen was very dirty - so, could impair vision. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by ELAINE - 24 September 2024

" I was very happy with all aspects of the rental "

" I wouldn't hesitate to recommend them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by TOM - 23 September 2024

" Autocar booking worked fine "

" Tried to rip us off when returning the car. We had pre trip video that stopped them doing it but wouldn't use them again "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by JOSEPH - 21 September 2024

" we were very happy, it was a long wait to pick up the car an hour and half, but the return was very prompt and a very polite, helpful return. "

" excellent return service, would definitely use again, unlike some hire companies that are claiming you have damaged the vehicle undercarriage, this has happened to friends and this year my son, was a victim to this scam with Goldcar. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by DAVID - 18 September 2024

" See above "

" Poor drop off procedure. Cars in poor condition. Understaffed. Fuel arrangement is strange and unnecessary "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by JAMES - 15 September 2024

" .. "

" vehicle not up to the usual standard "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by PAUL - 25 August 2024

" Not good "

" Too far from terminal to bus stop not enough information about how to find bus stop extra charges at counter make it poor value I would tell anyone to use one of the companies with a desk in the terminal "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by TERRY - 10 August 2024

" All went well at collection and drop off. No hard "insurance" sell either. "

" It was an easier experience than I was expecting. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JENIFER - 21 July 2024

" Really poor experience and bad service considering car had been booked several weeks earlier. At drop off we were told car was ok and petrol full but still haven't had an email confirming car was retd on time and in good condition etc. Nor have I received the deposit return. Will never book with Goldcar again. "

" I had booked an automatic SUV and when we turned up at the desk we were told they had no automatic cars. I told them we hamper-booked an auto and wouldn't take a manual transmission. They then said they had an auto but we would have to wait an hour for it to be cleaned. We had already stood over an hour in the small Q to be served. I was offered Goldcar additional insurance and declined as I already had additional cover and was told that without taking the additional cover I could wait an additional hour for car to be checked. I still declined and the car was ready only an hour later. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by CLAES - 01 July 2024

" Auto Europe has competitive prices and many alternatives when you need a to rent a car. "

" Quick and simple handling both at pick up and drop off. The staff was very nice and serviceminded. The car was brand new. Short waiting time for the airport transfer. A perfect rental experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KRISTIAN - 16 June 2024

" No problem at all. I would use again. "

" No problem at all. I would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANTHONY - 10 June 2024

" Excellent company "

" Excellent service from this company. No hassle and no hard sell of extras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by BIRINDER - 06 June 2024

" Unhelpful staff at Dollar "

" Unhelpful staff "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by DAVID - 03 June 2024

" Easy to use website. Useful reminders. Reasonable price "

" From pick up at the airport to collection of the car and then ultimately return this was one of the best experiences with a car hire company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by ALAN - 22 May 2024

" I have not previously had a problem when booking through Auto Europe, I would be interested in knowing why this happened and how Auto Europe will avoid this happening in the future. "

" A SUV automatic car was booked and paid for. However on arrival to pickup the car, I was offered a smaller hatchback automatic car because they had larger automatic car available. This was unsuitable because of luggage requirements. I had to take a manual SUV instead. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PETER - 03 May 2024

" Very straight forward and easy to understand and communicate with as well as actually providing a competitive hire arrangement. "

" High pressure sales used to sell more comprehensive insurance which in itself is generally a good thing but the price is actually borderline robbery. I can insure a comparable vehicle (with roadside assistance) for the whole year for less than the "additional" coverage quoted by Goldcar "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DAVID - 30 April 2024

" No problems encountered and at a reasonable price "

" Worked out really well for me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by IAN - 29 April 2024

" I usually use Centauro out of Alicante & only selected Goldcar this time as they were in the terminal at Valencia. Pretty unimpressed. Should mention they did the usual BIG squeeze on additional insurance, which I rejected in favour of the deposit, but they all do this! "

" on picking up the car & at their desk they didn't seem to have the car allocated. The desk phoned the pick up point & they confirmed a car was available. When I got to the car it was on the prep bay but had been prep'd. It hadn't been adequately cleaned, in & out, or maybe not cleaned at all. Anyway I took it as I need to get to my destination. Soon after getting on the motorway I noticed a warning light. On inspection iy was indicating a low tyre pressure. I eventually identified it to be the rear on the passenger side. I inflated the tyre but it obviously had a slow puncture. I had to re-inflate three times during the rental. I reported it at drop off but didn't get much response. I think he thought maybe I had damaged it which was not the case. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by GIOVANNI - 04 April 2024

" Fantastic service all round from the lady at the airport desk to the team checking the vehicle on its return - great job. "

" Fantastic service all round from the lady at the airport desk to the team checking the vehicle on its return - great job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by CHRISTOPHER - 02 April 2024

" drop off charge was ridiculous "

" charged for a innoqueos scratch beneath the bumper on the car "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SUSAN - 22 January 2024

" Friendly and professional "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by NIGEL - 21 January 2024

" Only issue detailed above "

" Rang Firefly to advise them of 2hr+ delay on pick up. Vehicle not available on arrival, had to wait 35/40 mins after completing rental paperwork for vehicle to arrive. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by KARIM - 12 December 2023

" Good service I didn't have any issues "

" Very good service Very helpful Staff amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KARIM - 04 December 2023

" Good service Great staff "

" Good service Next time I will book keyngo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANDREW - 13 November 2023

" I already have. Your website, service and communications are all good. I chose the rental company. The fact they were unhappy about me having my own insurance is not your fault. "

" The cost of the hire was very good, however when I picked the car up and didn't take the additional insurance it became a case of 'if anything happens it's at your cost'. I accepted the basis of this point as I had my own insurance and know I would pay Drivalia then claim back on my insurance. What I felt was unreasonable was being told that if the car broke down through no fault of mine, I would be charged for the tow truck to collect me. Other than that the collection from the airport was slow, however the drop off and return was good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by VICTOR - 07 November 2023

" As above. "

" No problems with Drivalia but very unsatisfied with pick up from airport as instructions about vehicle that were in the terms and conditions were completely incorrect. Apparently this was the fault of autoeurope. But we waited 40 minutes before being picked up as we were waiting for a different vehicle which never arrived. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by STEPHEN - 06 November 2023

" The booking process was very simple and a competitive price, I have used Autoeurope before and will do again in the future. "

" The whole process was very smooth and I was happy with the price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JOHN - 04 October 2023

" Please read above re taxes.' "

" Generally good but taxes were not included when the rental was booked and only addd at the end of the rental. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MR - 26 September 2023

" As above "

" On collection Hertz advised that I should take out recovery insurance at 6 euro per day plus tax. I could not see this was covered on quickly looking at auto Europe documents. I tried calling Auto Europe but listened to music for some time. Lots of people waiting pressure meant I had to go with the purchase or lose my place, before checking with auto Europe. Called auto Europe later and was told we did have cover but it was too late. The purchase had been done. I was advised to send a photo of the receipt later that day but I didn't have time as I was trying enjoy a short break. Would welcome Auto Europe investigating and recovering the additional hertz charge. Happy to send supporting docs if required "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by PETER - 26 September 2023

" Look at 3 above. I have used Auto Europe for a long time because of the security offered by your insurance against fraudulent claims by various car hire franchises "

" The experience with Avis was quick and slick throughout, easily the best of our three car hires through you in the last few months. In early June we hired in Seville through you with Thrifty - it was a bit of a shambles because the check-in person seemed to be untrained. In Milan earlier in September, using Goldcar through you, we were offered a car on which the brakes sounded full of gravel and a similar level of disinterest in the reception staff. However, the latest, with Avis was problem free, professional and those who looked after us seemed to understand that they were providing a service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by IAIN - 29 August 2023

" Lovely car, very friendly and helpful staff "

" Everything went smoorthly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DAVID - 26 August 2023

" Great value "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JENNY - 20 August 2023

" Good value. Great vehicle. Not v friendly/welcoming. "

" Great car. Not terribly friendly. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by NIGEL - 09 August 2023

" Very Bad "

" Worst car hire experience in 50 years of travel Only 2 staff on duty so had to queue to hand back car Left keys to one of the 2 cars for them to deal with otherwise would miss flight they also charged me 150eur for a slight mark that should have been noted by them on handover and was so small did not show on my photos taken on receiving car. but due to chaotic situation had no time to argue.First and last time using Firefly In my experience companies have dedicated returns staff not relying on 2 staff in office busy with new business and who were taking 0.5 hrs to service one customer A very bad experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by NICHOLAS - 26 July 2023

" My flight was diverted to Alicante because of weather issues at Valencia airport. I was told by AutoEurope that because I had missed the collection time that I had lost my whole booking. I was advised by the agent (who wasn't particularly courteous or empathetic) to book another car through AutoEurope using Firefly in the hope that Firefly might give me a discount. This wasn't very helpful. I did end up booking an alternate hire car through AutoEurope from Alicante using Firefly "

" d "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by JONATHAN - 25 July 2023

" I would say don't buy your insurance like I did as I still had to purchase the full cover with centauro so paid it twice. "

" They are great. Your instructions about picking up a bus go get to them in P6 wasnt clear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KEVIN - 16 July 2023

" Very professional and courteous. "

" Great rental. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SPYRIDON - 02 July 2023

" Good as usual. Should have clarified that I would be charged for a late landing. "

" My flight was late and I was charged £70 for a late pick up. Not acceptable. I will not be using Europcar again. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by AKHIL - 29 June 2023

" Will definitely use you again. "

" Great staff and pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by FRANCIS - 14 June 2023

" Faceless but efficienr "

" The car was collected covered in bumps and scratches. When we returned it the lady at the desk could not be bothered to check it saying everything was fine and then today I received a bill for cleaning which I am currently disputing with Avis directly "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by WILLIAM - 03 June 2023

" Easy to book and very competitive prices "

" Everything went perfectly from pick up to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANNE-MARIE - 25 May 2023

" See above "

" I'd particularly like to mention Patricia who was extremely helpful at the check in desk and then by email when she kindly arranged an extension to the booking. Excellent service by Patricia. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by CLAUDIO - 25 May 2023

" I recommended autoeurope to all my friends and family, I been using for years. "

" It was a Irish man trying not o sell the insurance and he mention that your full insurance don't cover anything and I rubbish so he could sell his insurance. Initially I asked him for a fiat 500 and he told me that he is got it available and after I rejected the insurance his friendly posture changed. He asked to his colleague to give me a Panda in Spanish and I understand. I asked him that I wanted fiat 500 and he told me that is the only car they have available. Very disappointed because I asked the member of staff that give me the keys and he told me that they have plenty of fiat 500 available and the staff from the reception asked that I wanted the fiat panda. Last time I rent with Goldcar "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

VALENCIA, ES - Reviewed by ALAN - 17 April 2023

" Counter is very slow, even though I had pre-filled all info as requested it had to all be re-entered. I was then given automatic by accident and had to return to desk and wait on queue. Car was excellent, please speed up the counter! "

" Good value, brand new car "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DEREK - 24 March 2023

" friendly staff "

" helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by VELICHKO - 01 March 2023

" All of the above...Hope this review will help the other costumers. "

" You need to take their shuttle bus/van as their location is on the other side of the motorway. So...no walking option. The suttle stop is at the end of the airport at Zone 5-Left on exit doors and follow the signs. Shuttle has no ClickRent logo. You need to ask around where they wait.... Despite the fact we booked with AE full cover (FULL PROTECTION WITH EXTENSIVE COVERAGE).....on pick up we were asked to pay additional £340 or they must block £1200 for full cover. So, we ended up with £340+200 in case we loose the key.....According to them such lose is a costumer negligence and not covered. :) The guy said they don't appreciate any insurance paid in advance over 3th party companies li AE. We use AutoEurope since 2018 and we never had issues around the globe till now. Also, they have advertised Alpha Romeo Giulietta, but we ended up with dead horse 1L Ford Focus. They don't even have any Alfas in their garage. :) The cheapest rental car in Spain has turned into the most expensive weird experience... Make up your mind when you search for cheapest options. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by WAYNE - 23 December 2022

" Auto Europe staff were very helpful and resolved an issue that I had with the spanish rental company. Auto Europe were very fair and ensured the refund that I was entitled to was provided "

" Seemed very keen to find even the most minor damage that they can charge and even charged me for damage that was covered by insurance. I would not recommend using clickrent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MARY - 13 November 2022

" Good experience. But wish we were told where petrol station nearest to Valencia airport is! "

" Very efficient staff and system. Good condition of car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GRAHAM - 07 November 2022

" Budget are trying to claim for scratches/damages I incurred during the rental period which I categorically refute. The scratches/damages their photographs show were already there when I collected the car, as shown on the "Check Sheet - Vehicle Condition" (highlighted in turquoise) that was provided at the time of the collection. (Document Budget RA 346783921) I was unable to spend time with their Agent at the time of the return of the car as she was not available due to a number of other customers awaiting to deliver their rental cars before me, and I had an aircraft to catch. "

" Budget are trying to charge for scratches incurred on the vehicle prior to my rental. Looks like I am in for a long fight. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by CHRISTOPHER - 30 October 2022

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PAUL - 30 October 2022

" I did not take out Full Protection cover because, when I did this last time, I was told by the car rental company that I would still be charged for any damage or theft, and would then have to apply for a refund from AutoEurope, which sounded very annoying and time consuming. I took out the company's own Full Protection instead. "

" I have two complaints: 1) Despite receiving an email from Budget telling me that the office would be open at the time I had arranged to pick up my vehicle (8pm), the desk in the terminal was closed. I eventually discovered that there was a desk open in the multistorey car park over the road, but no sign to tell customers that, or to give them directions to the desk. 2) As well as a local surcharge, which I had been warned about, there was also a charge of 42 Euros for roadside assistance, which I had NOT been warned about. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by DENIS - 15 October 2022

" Nothing wrong with the car, collection or return. It was the unexpected extra insurance, which was very unexpected "

" We thought we had paid extra for insurance cover but at the pick up desk they said that was to Auto Europe, not Inter rent. We had to pay an unexpected extra amount on collection. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by CHRIS - 06 September 2022

" It is unsettling how they said the booking was cancelled at first. We don't need that sort of hassle. "

" The only negative is that when I arrived they told me my rental had been cancelled. That was the last thing I wanted to hear after an early start and flight. They spoke to each other for a few minutes then produced the keys. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by STUART - 17 May 2022

" Would choose this company again "

" Very quick turn around. Got an upgrade with the var. It was quite new and immaculate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by CHRISTOPHER - 17 May 2022

" ALL IN ALL VERY GOOD "

" TOOK A LONGTIME TO PICK UP AND THE CAR WAS DAMAGED. STAFF REFUSED TO MARK DAMAGES ON THE CAR. RUDE STAFF AND UNPLEASANT EXPERIENCE. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by DERK - 20 April 2022

" I regularly refer contacts to auto Europe "

" Satisfied with the friendly and professional service received. However the car had minor scratches all around. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by JEFFREY - 15 April 2022

" Easy "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ROBERT - 04 April 2022

" Very good "

" Reservation was for 12.00 We eventually got the car at 13.35 It was frustrating that they said we had to wait, but could not give any estimate how long before the car would arrive. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by MOIRA - 21 March 2022

" Great value and service "

" Friendly fast and smooth collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MARK - 16 March 2022

" It was a very smooth experience with the staff making the difference "

" overall very good. The car was brand new, but had a leek from the roof on to the gear stick. The staff were all very good and professional "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by DAVID - 06 March 2022

" Better communication needed and you gave us an out of date phone number for the pick up office "

" You didn't tell us there are TWO railway stations some distance apart. The car wasn't clean on the outside. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by KHOSRO - 08 February 2022

" Everything was as should be. Excellent "

" Excellent service and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DAVID - 13 January 2022

" very polite, easy to deal with, full insurance policy took the normal hassle away from the normal up selling. "

" Easy to deal with, clean smart car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANDREW - 02 November 2021

" Tiring "

" Waited nearly 1.5 hours to get the car, limited staff on duty and pick up from airport limited space for car rental customers. Apart from that was happy "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by GARY - 18 October 2021

" Lovely car great service at pick up in Valencia and drop off in Malaga "

" Faultless pick up and drop off. Free upgrade great car, great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GERALD - 05 October 2021

" Having used your company for abou ,10 years now have always been happy with service provided and will continue to use in future "

" Very good speedy service I was a little disappointed with the vehicle as I had ordered a Nissan quashqui and was given a vw t roc which was fair bit smaller and a bit of a squeeze for 4 adults with luggage however we managed ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANDREW - 30 September 2021

" As always excellent choice of providers with clear pricing. "

" Efiicient. No hard sell. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by ADAM - 23 September 2021

" For rentals out of Valencia Airport I would recommend Sixt. Mid price range so affordable and no hidden charges and hard sells. Conveniently situated a short walk over the road from Arrivals exit. Car in good condition. "

" For rentals out of Valencia Airport I would recommend Sixt. Mid price range so affordable and no hidden charges and hard sells. Conveniently situated a short walk over the road from Arrivals exit. Car in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANDREW - 20 September 2021

" Very satisfied with AutoEurope "

" Car was very good. Clean. And new. Only issue I would say Is the pick up from outside of the terminal. No signage. No idea of when a van would arrive. Eventually had to call them to be picked up even though they had my flight details. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PAUL - 19 September 2021

" Easy online booking process at a competitive rate and when we telephoned to check if our booking had been processed (as we hadn't received an email at this point), the gentlemen on the phone was very helpful and put us at ease. So thank you to Autoeurope, but this is offset a little by the experience with Avis Budget at Valencia. "

" Upon arrival at the airport, we found that the office in the terminal building was closed and we were redirected to the office in the car park. There was a short wait to be seen which was not an issue as we were not in a hurry. When I got to the desk, the first thing that occurred, was that I was pressured into taking an upgrade vehicle at extra cost. I declined the offer. I was then pressured into taking the same upgrade but at a discounted price. I declined this offer as well and said I just wanted the vehicle that I had booked. I was then pressured into taking additional insurance cover at an extra cost. This was uncomfortable for me, as I now felt I had to accept some sort of upgrade or the vehicle collection was going to take far longer, potentially until I did accept some sort of additional charge. I reluctantly agreed to pay an additional that would reduce the excess (if I had any form of accident or experienced any type of damage) to €100. The cost of this, once the fuel charged had been reimbursed, was about £90 and being a safe and experienced driver, I didn't actually need it in the end. But the up selling pressure and the risk doubt that is put upon the customer at this point is unnecessary, particularly after a long journey to get to this point. Having finalised the arrangements and digitally signed a very long and wordy contract (that I am sure nobody reads as it would take too long), my credit card was processed. The ordeal of the administration now over, I was handed the keys and given the parking bay number. Upon arrival at the bay, we found a vehicle that was not even close to the one we had booked. We had booked a two door Fiat 500, a nice little compact car, but were given a Peugeot Rifter, a very much larger 7 seater vehicle that more resembled minibus/taxi. We went back to the office to complain, only to be told that this was the only vehicle they had to offer. If this was the case, I suspect that this was the same vehicle that I had almost been pressured into taking as an upgrade. No staff came out to hand over the vehicle and so we took numerous photos of minor damage around the vehicle. We then set off on our journey. The return and drop off was much simpler and a staff member did come out to check the vehicle and fuel level, pointing out a chip on the windscreen that was there when we picked up the vehicle. We advised him that we had photos of the vehicle at the time of collection and he let the matter drop. Overall, the experience was not as simple or as pleasant as it could be. The staff were very pleasant and helpful, but the up selling experience was disappointing and we could have done without it, as I resent paying an extra fee that I didn't need. Plus I would have liked to drive away the vehicle that I had booked. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by ANDREW - 12 October 2020

" I appreciate seeing which company to use so can decide to avoid the worst ones. "

" Car was battered Ford Fiesta. Not clean inside. So many dents /scrapes to count Brakes were terrible. Gears slipped. In need of scrapping. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by VINCENT - 16 September 2020

" Easy pick up and drop off.. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KONSTANTIN - 17 August 2020

" All fine. "

" Good overall, as usual. Smooth pick up process without long queuing (which was surprisingly good). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by ANTHONY - 24 July 2020

" All good "

" Avis were good. Very efficient charming service and a good car (Peugeot) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by ANTHONY - 07 July 2020

" Charged twice. Auto Europe Booking cancelled by Europcar. No explanation. $202.00!!! We have submitted formal report and complaint. "

" Charged twice. Auto Europe Booking cancelled by Europcar. No explanation. $202.00!!! We have submitted formal report and complaint. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by ANTHONY - 05 July 2020

" I am very concerned about this booking. When we went to collect our car we were told by the Europcar representative that there had been a mistake and our reservation with AutoEurope had been cancelled. They then rebooked us using EuropCar and charged us an additional €40. We asked for reasons and no one seemed able to provide us with any explanation. The car provided was in very poor condition as we discovered during our trip and we had to call out a mechanic through EuropCar to look at the problem. He advised that we could just about return the car to base in Valencia if we took it easily. This was a special wedding anniversary and the condition of the car and the additional expense undermined our entire experience. I will be calling your office tomorrow to discuss. "

" I am very concerned about this booking. When we went to collect our car we were told by the Europcar representative that there had been a mistake and our reservation with AutoEurope had been cancelled. They then rebooked us using EuropCar and charged us an additional €40. We asked for reasons and no one seemed able to provide us with any explanation. The car provided was in very poor condition as we discovered during our trip and we had to call out a mechanic through EuropCar to look at the problem. He advised that we could just about return the car to base in Valencia if we took it easily. This was a special wedding anniversary and the condition of the car and the additional expense undermined our entire experience. I will be calling your office tomorrow to discuss. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by MARK - 26 March 2020

" I emailed the address on the rental agreement and didn't receive a reply. I mentioned this on the return of the vehicle and was politely told that I should have called. If email is not going to be monitored then please remove it as an option. First and last time with thrifty. "

" Collection was relatively straightforward until it came time to inspect the vehicle. There wasn't a panel on the vehicle without some kind of paint or dent damage. As a client I was expected to inspect the dark coloured vehicle in a dimly lit underground car park. Given that the online reviews of Thrifty that I was able to read were not very complimentary extra effort had to be made to identify each and every external fault on the car. The staff response seemed to be that it would be ok. There was no apology for the state of the car. Internally it was clean but as an English speaking driver it was frustrating to have the display in German and I never did find a way to change it to English. Our plans changed and the vehicle was returned 24 hours early. I was not expecting a refund but was disappointed that we were still charged to top-up fuel. Overall given the state of the vehicle we will look for a different supplier for our next hire. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by GLENN - 20 March 2020

" All good. "

" Have used them in the past. Usually a good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by IHOR - 15 March 2020

" nearly new car... excellent "

" very satisfied if to compare with centaro just brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by YORDAN - 13 March 2020

" Very good experience overall! "

" The staff at reception was very friendly and helpful and the instructions clear and quick. Upon drop off the check was quick and the credit card deposit was released in two days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by EUGENE - 09 March 2020

" I will do everything in my power to publicise my appalling experience with Centauro. I am a journalist and want people to know what is likely to happen if they use this bunch of scam artists. "

" The worst and rudest car rental company I have ever dealt with. Deeply irresponsible. I rented a car for three days to travel from Valencia to Marbella. On the third day it was clear that I was being detained in meetings so I rang to extend by one day. I was simply told that it was impossible, that I would have to come in to the office to sign a new contract (impossible since I was a nine-hour drive away) and that if I did not, I would be driving for the next day without insurance and that I would be fined when I brought the car back, which is exactly what happened. I am livid about my appalling treatment, and the rude staff who talked over me, had no sympathy and couldn't care less what I thought. Great way to treat a customer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by JAMES - 26 February 2020

" Quick and efficient "

" Great experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by ANN - 13 February 2020

" Easy site to use, very good service. Thank You. "

" Only problem we had was an hour wait in the queue when we picked up the car. Apart from that everything went well. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GRAHAM - 25 November 2019

" Satisfactory "

" The car had a number of dents and scratches and not all scratched were recorded on the Check Sheet. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by ERIC - 10 November 2019

" Good experience will use again "

" Pick up was quick and not too many questions "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by PHILIP - 04 November 2019

" All good. "

" No problems. Car pick up area is in multi storey car park so difficult to see scratches and marks. Could do with some better lighting. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by MAJEED - 25 October 2019

" Excellent service and they upgraded the car for free "

" Excellent service and they upgraded the car for free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by WAYNE - 20 October 2019

" We had no issues with the vehicle operation or staff. The only main down fall was the condition the vehicle was presented in. "

" Better signage needed at airport so as to know which counter to go to. The condition of the car not good. Was not cleaned, mainly inside. Could smell cigarette odder. For non smokers it wasn't great. Car aerial was in the door card, so could pick up radio stations when near the source but would disappear within km's. Then had to find another station. It would be an idea to at least provide a simple map on how to get onto the main routes leaving the pick up point. I know phones have GPS etc but a hard copy does help. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by PAUL - 18 October 2019

" Auto Europe is good unless you call to advise of a delay they say they will call ahead to let the car hire firm know but they never do, sending an email that is not monitored by the firms is not OK. This needs looking into and changing. "

" Always a hidden airport surcharge even tho it says included on my voucher, always a huge queue on drop off with no one to check the car back in which if you don't buy no excess leaves you in their hands if you don't have time to wait 1 hour. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by KEVIN - 16 October 2019

" Good counter staff "

" Long wait to drop off vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by RICHARD - 14 October 2019

" Superb service and efficiency of staff 100%. We are trying to book another hire for later in year but no vehicles are available at either Valencia or Alicante, please comment ASAP. Many thanks Richard Rowlands "

" We have used Interrent now for the last few years as we visit Spain 3 times every year, always fantastic friendly staff and vehicle condition superb. We have tried to rent a car in December/January time but no vehicles are available please clarify if possible. Many thanks Richard Rowlands "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GUILLEMETTE - 14 October 2019

" Very happy overall, thank you. "

" Very efficient, pleasant particularly on pick up day. Very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by WILLIAM - 09 October 2019

" Overall good value but had to resist polite but scary sounding pressure to buy insurance at €99. "

" Very cheap. Strong pressure to buy additional very expensive insurance which prompted me to phone autoeurope. Resisted and thereby got a bargain. Big dents in car but for €26 for three days hire cant complain. No hassle on drop off but had taken loads of photos of the car just in case. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by ALEXANDER JONATHAN - 25 September 2019

" Good efficient service "

" Although the car rental was off site it was a fast trip to their location. Their minibus pick up has moved from the Info Point to P6 pick up point (to the left of the arrivals doors), Auto Europe/Centauro need to update the paperwork they send to customers. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by CARLOS ALBERTO - 24 September 2019

" Will use again "

" Good car, great costumer service "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ROY - 20 September 2019

" Due to storms our plane landed at valencia instead of Alicante. Which meant I never managed to get my original Auto Europe booking I made weeks in advance. (lost my money) When our plane landed at valencia (I made the booking while still on the plane) I booked another car for pick up within 30 minutes for pick up at valencia and drop off at alicante. All went very smoothly. Thank you "

" I made this booking 30 minutes before pick up as I was on a redirected flight. The service at valencia on pick up was first class. The drop off at alicante was equally first class. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by SAM - 07 September 2019

" Flight diverted to Barcelona where I called from to say I would be late for pick up. This was around 1pm on 21 August. The first two people at the call centre were unhelpful, but on my third try I spoke to a lady I think called Beth who was very helpful and waited ages on the phone to get me into a three way call with Sixt. It was a stressful situation due to the flight diversion and thinking I may lose my booking. It should quicker to get through to the help line when it's urgent "

" Good staff. Adapted my booking when my flight was late "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by EAMONN ANDREW - 04 September 2019

" Very easy process,good customer service Overall excellent "

" Very straight forward and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DENIS - 02 September 2019

" Very Good "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by WILLIAM - 29 August 2019

" I have been overcharged and I called you on Monday and you requested bank statements and firefly extra charge sheet which I have tried to send using various emails, but it just keeps blocking them You are really hard to contact!!!! "

" bad "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by ELENA - 29 August 2019

" Good experience "

" Good experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by TIMOTHY - 26 August 2019

" Overall the booking process online with auto Europe was efficient and acceptable. The price I was quoted and eventually paid was a good price for the two weeks that a rented vehicle. However comma the vehicle I ended up with was knowing near the class of the vehicle I was expecting. Auto Europe need to make sure that the rental companies the day pass on their bookings to adhere to the vehicle description that the customer is expecting. I would be pleased to receive a response from autoeurope regarding this matter. "

" The vehicle we rented from auto Europe was a Skoda Octavia or similar estate car . However, on arrival at clickrent Valencia the vehicle they had for us was a Ford Focus Estate. A Ford Focus and Skoda Octavia are not of the same category. The Ford Focus was a very basic model and nowhere compared to a Skoda Octavia. As far as I understand a similar vehicle to a Skoda Octavia is something like a Vauxhall or Opel Insignia. Not only was it not the vehicle that I was expecting to receive but also on arrival at clickrent Valencia, I was offered a very old car with lots of damage, high mileage and was in particularly dirty state. The hadn't been cleaned from the previous rental and so I refused point-blank to take the car. The rental staff then offered me another Ford focus which also hadn't been cleaned properly so we had to wait another 30 minutes before we could leave with our vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by THOMAS - 24 August 2019

" All good, and the damage excess waiver insurance seems pretty good value for money. "

" Almost brand new car, so very pleased with that. However the shuttle bus from valencia airport was not that well signed and then car collection was a little slow. Otherwise very good value for money. The car did need windscreen washer fluid however and did need its windscreen thoroughly cleaning. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by JON - 23 August 2019

" Website fine, booking ok but experience ruined by drivalia "

" Arrived to be told had to take out insurance which cost £191 for 10 days "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by HOWARD - 20 August 2019

" I think Auto Europe provides the opportunity for good value for money, however you may want to look more closely st the companies you work with. Clickrent needs a lot of help to come up to an acceptable standard of customer service. "

" The process of taking delivery of the car was extremely slow. I have rented cars numerous times and in different countries and have never had such a slow delivery process. I eventually timed how long it took the staff to process one car, it exceeded 25 minutes. Given that they already had all the information they needed this is excessive. The staff were also not very helpful. There was no sign of a manager. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by CRISTIAN - 30 July 2019

" Finally it was a good experience, and I will rent a car again in the same conditions if I will need in the future. "

" Globally, it was a good experience, no bad surprises in the end. They offered for additional 20 Euros a super relax coverage, as I was purchasing only a Relax coverage. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by PHILIP - 29 July 2019

" Simple process, good range of suppliers and prices "

" Collection was simple, quick. As was drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANDREW - 25 July 2019

" Understaffed, so a long wait. Amigo use OK car hire office, staff and vehicles. Courtesy coach is also OK car hire. "

" Courtesy coach pickup was from another company called OK car hire who share the same office and staff. I hadn't been told this information. Wasted ages waiting for Amigo coach before phoning and being told to get OK car hire coach. Driver and counter staff laughed when I suggested they put an Amigo sign on the dashboard. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by MARTIN - 15 July 2019

" Excellent, don't deal with companies with a poor reputation like Goldcar which I like. Clear to see the results of the seach and all options are full full. "

" Hastle free experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by JOSE - 11 July 2019

" All went very smoothly and clear . "

" A little bit slow on the delivery. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MUHAMMAD - 11 July 2019

" These sort of people are called cyber frauds. They will just try to somehow take your money by creating problems. Very unclear and hidden rules.Basically, they are just waiting for you to call and say you wont get refund. Highly recommend not to take a car from them. They will also want to keep a big amount of money as insurance once you go to collect your car, which is also not clearly mentioned when you book it. "

" Rubbish and pathetic. They are fraud. Very unhelpful. The young very arrogant man, was not even trying to be of any help. He was just waiting for us to say, show me other cars and then offer us a very overpriced one with a stupid smile in his face.They will not even try to solve your problem. These sort of people are called cyber frauds. They will just try to somehow take your money by creating problems. Very unclear and hidden rules. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by JULIE - 04 July 2019

" Excellent service from start to finish..... the whole process was easy which made the holiday more enjoyable. Highly recommended. "

" Excellent service from start to finish..... would happily use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PAUL - 03 July 2019

" Will use a different company next time where there is a dedidicated drop off person and you do not have to join the pick up queue, unheard of !!! "

" Shouldn't have to wait in a very long queue to drop off car when you have a flight to catch. Why is there not a dedicated drop off person like there is with every other company ?? Will use a different company next time "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by VICTOR - 02 July 2019

" Auto Europe consistently offers the best prices and the site is very easy to navigate. My favorite site to book hire cars by a long way. "

" The experience was faultless - sometimes having to get a shuttle bus to a hire company adds a lot of time but Drivalia were there outside the terminal waiting for us. Their site is only a few minutes away. Likewise it was super smooth when we returned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SHARENDRA - 01 July 2019

" I have previously hired with Firefly, and have had a decent service from them, but this last hire did not go well. I was made to wait to return the vehicle and I was also charged for fuel although the car fuel meter read as full as I had filled it prior to return. I would like to dispute the charge. "

" Picking up the car was fine and the member of staff was very good in arranging the vehicle, but the return experience was very bad. The member of staff was obnoxious, made me wait, and then charged me for fuel although the meter read as full, which I have a photo of. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by HEATHER - 28 June 2019

" The car I received was a Skoda Fabia, very scratched and two very big dents in the rear however as I had paid such low rental I accepted the car and took several photos of the damage to ensure I didn't get a bill for the damaged vehicle upon return. "

" Had to stand my ground with the counter staff as they're very insistent on paying for their insurance. I had already bought through Auto Europe and I saw no sense in paying for any more, they simply said the insurance should be through them and not Auto Europe. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by PAUL - 16 June 2019

" Possibly the first time I was not being offered insurance that I did not need. "

" Polite and courteous staff both at collection and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by ANTHONY - 07 June 2019

" I have been renting in Spain for 17 years, I have had my share of problems with hire cars, recently bullied by Goldcar and ripped off by Firefly (sneaky 150% paid for upgrade? to a smart ?) So this has restored my faith, I will continue with Auto Europe and look out for Record. "

" Record ! What a pleasant surprise, a nice collection and reception, and even shown round the car, all faults on car shown on tablet so that concern satisfied, a nice upgrade at no charge. Thank you Maria and colleagues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ALAN - 04 June 2019

" 0 "

" 0 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MICHAEL - 28 May 2019

" I lack confidence that I have not been overcharged "

" On hiring I was charged for an additional driver,a car upgrade and a full tank of petrol. This was explained verbally but not itemised. I am told that the petrol money would be refunded later, I have been sent 'a list of transactions' which shows zero. I am awaiting notification about the fuel refund "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KATE - 25 May 2019

" Great prices and offers. "

" They were friendly efficient and quick. They offered us a choice of three different makes of car for the same price. Car was top of the range and we paid economy. The staff were friendly and helpful. i would definitely use again. (And we are). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by NICK - 24 May 2019

" As above "

" I find the insurance very off putting I paid more for that than the car rental your sort of blackmailed into taking it out or your credit card is hit for a hefty deposit "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by STUART - 13 May 2019

" Great experience easy pick up and collection. I always know with Auto Europe I won't have a problem "

" Great experience easy pick up and collection. I always know with Firefly were great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JASON - 24 April 2019

" All Good - very happy! "

" Very Happy and the car was perfect and the experience of picking up the car and dropping it off was very smooth and easy. The car was not clean on the outside which does not worry me at all. It was spotless inside. All good I will use Budget again if they remain as competitive on price. Very helpful staff at the desk at Valencia Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by STUART - 23 April 2019

" na "

" na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SIMON - 09 March 2019

" I would not use internet again "

" Unhappy with all the additional charges that were added to the car hire "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by KEITH - 08 March 2019

" Good "

" No problems. Needed to check car carefully "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ROBERT - 05 March 2019

" Would appreciate your help in resolving above problems. "

" 1/ Instead of blocking my deposit, they actually charged it (EUR 900) to my credit card. 2/ At drop-off they spotted a small chip in paint-work, probably caused by a stone, and have invoiced me an unreasonable EUR 250 for this. 3/ The majority of my deposit has now been returned, but instead of retaining EUR 250, they have taken 287. 4/ I have sent 2 message to Interrent Customer Services, via their website, but no response received. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by DENNIS - 24 February 2019

" No problems, quite a good service "

" No problems, quite a good service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by MARIA AMPARO - 08 February 2019

" It is always very quick and friendly service "

" I used CENTAURO always. They are reliable and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by INDREK - 07 February 2019

" Despite the shuttle journey, it is a quick to get to the office. There is a petrol station only 200 meters from the office (in the direction of the airport). It may not be quite clear for the first-time user where to get the shuttle (they now stop in the middle of the road near taxis at drop-off/departures). "

" I have used clickrent in Valencia only 5 or 6 times and mostly off-season so my experience may not be representative. Despite the need to take a shuttle, I would choose them over some of the others who are based in the airport building, everything else being equal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PETER - 15 January 2019

" Good value car hire. Easy to book car rental. The staff in Centauro's Valencia office are friendly and efficient. Very satisfied with our experience and the car supplied. We will definitely use Centauro again. "

" Quick transfer to Centauro office - the shuttle bus was waiting for us at the airport. Easy and fast check-in to collect our car which was in a good and clean condition. The return was also quick and efficient with the fuel deposit and excess blocked returned to my credit card before we left their office. I can recommend Centauro in Valencia without any reservations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JUDE - 07 January 2019

" Car,schuttle service and staff were all all right, but we had to book 80 insurance with as non of us could provide a 900euro deposit (I think they should mention this wghen you book it). When we returned the car the guy wanted to charge us 60Euro cleaning fee as there was a bit of sand on the floor. Luckily we had enough time to go back to the patrol station and hover, but I think they should tell you this when you pick up the car not when you drop off the car! "

" We had to book 80insurance with as non of us could provide a 900euro deposit (I think they should mention this wghen you book it). When we returned the car the guy wanted to charge us 60Euro cleaning fee as there was a bit of sand on the floor. Luckily we had enough time to go back to the patrol station and hover, but "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DEREK - 20 December 2018

" Again found no problems at all "

" No problems whatsoever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by STEPHANIE - 09 December 2018

" As above. "

" We left a deposit of £425 and were assured it would be refunded in full so long as it was returned with a full petrol tank. On return a member of staff came and checked the vehicle in person and assured us of full refund the following day. The refund however was £30 short (£394) and no explanation given. I emailed them direct to query this and have received no reply. Certainly will not use this company again. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by THEODOROS - 30 November 2018

" Excellent service, will definitely use again. "

" Prompt and quick service, staff very polite and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MAURICE - 29 November 2018

" See above "

" Handed car back told fuel and car ok - but have only had part of the deposit back. Have made a formal complaint but no reply. Would not have booked internet if known they are now goldcar "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by DAVID - 24 November 2018

" very efficient "

" Speedy service, car was clean but had a lot of scratches on it "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by TASSADIQ - 21 November 2018

" Untrustworthy car rental company "

" Extras were added without asking me and signature on contact were taken on screen of computer before printing the contact. Extra money 125 Euro was taken saying that is for fuel. I trusted the girl and didn't check as there was queue. Fuel was refunded but apx. 38 Euro Extra were kept. I was cheated probably like many other customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by RICHARD SIMON - 15 November 2018

" Not the best experience in fact close to the worsted "

" I have been using interrent Valencia for a while was collecting cars from eurecar office no problem at and very quick now change to gold at and takes 1 hour no return documents to say car is full or damaged ect i will try again hopefully just a one off "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by TERRY - 07 November 2018

" All good "

" Quick easy service, no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PARVEZ - 06 November 2018

" The pickup van was ready for us conveniently outside the departures/arrivals area and it dropped us off there as well. The first driver was much more friendlier than the second. The second driver was not unfriendly "

" The website was easy to follow. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by DEREK - 05 November 2018

" No issues "

" Never had a problem with them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JAMES - 31 October 2018

" No "

" No "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by REBECCA - 21 October 2018

" Slow and unhelpful "

" Woeful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by MICHAEL - 21 October 2018

" Very efficient and easy "

" Easy all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by CHRISTOPHER - 19 October 2018

" Awful - service at Valencia was atrocious, now Firefly are withholding my deposit and Autoeurope are doing nothing "

" The counter staff we the rudest I have ever encountered and would never use Firefly again - shouting at customers getting details wrong - there was nobody there to drop off car on return and they still owe me 749.41GBP as my deposit has not been returned "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JACKIE - 17 October 2018

" All good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANN - 15 October 2018

" Always good service. Thank you. "

" Good service. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ROBERT GORDON - 14 October 2018

" Poor hire experience that I could have done without, when it was late, I was tired and still had a long journey ahead of me. "

" first car they gave us clearly had not been checked in properly. As I left the car park I noticed 2 warning lights on. One showing a tyre problem, and the other showing the car need an oil service. Not good! Took the car back and they replaced it. OK, but it was late evening and it delayed me another hour. Not satisfactory when the car should have been checked as fit for hire, before giving it to a customer. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by PATRICK - 14 October 2018

" AllOK "

" all OK "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by JOHN - 09 October 2018

" See 3 above "

" The attitude of the person who dealt with us was dreadful. We were 45 minutes early to collect our car having been told the previous day when we arrived at the airpiort that this would be ok. We were told that a small 3 door car was not available and that we would either have to come back in 45 minutes or pay for a larger car. We did not want a larger car and chose to waste the time wating despite the fact that there were rows of your cars incuding smaller ones which appeared to be available. We will definately not be booking through you again and certainly would not recommed you based on this experience. The entire attitude of your staff member was surly and unhelpful he seemed to take pleasure in telling us to go away and come back in 45 minutes. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by MARTIN - 08 October 2018

" No complaints "

" Staff were extremely helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by STEVE - 07 October 2018

" Auto Europe provide a good service "

" A minor scratch on the underside of the car has resulted in 200 Euros being debited. I consider this amount excessive and that this should be debited at all suggests an unecessary debit "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by ALESSANDRO - 27 September 2018

" Same as above "

" Only comments would be that the car was a little damaged on the outside. No issue for usage but always a concern that when it is dropped back more will be made on the smaller scrapes that were not listed on the sheet as they were just under the 5cm 'rule'. In addition the counter staff were lovely but the staff outside who looked at the car when we questioned whether all marks and dents were included were rude and dismissive of my concerns. Real shame as it dampened my positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by KATE - 27 September 2018

" Brilliant value and service, let down by 1 member of staff upon return. "

" My only criticism is how appalling the returns person was in the car park. He basically just ignored me. To the point that I had to leave for my flight. I had ensured he had the keys, was 100% certain the car was full, with no extra damage, on time and in the correct place. So am confident that leaving without my invoice was not an mistake - you are a reputable company so don't expect any nasty surprises . His customer service was shockingly bad. He was talking to other staff, which may well have been work related - but didn't even look up to acknowledge me while I still there like a lemon, just put his hand out for the keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by MICHAEL - 26 September 2018

" Great booking experience, with additional insurance explained which I paid for in advance. Let down badly when coming to rent the car. The days of scare tactics to buy additional insurance I thought were over and not having a car with air conditioning in 2018 is unacceptable. "

" Hard sell for additional insurances when picking up car, selling on 'fear' if I did;y take additional insurance. The car category I rented was for a vehicle with air conditioning. No vehicle with air-conditioning available and I had to take a Fiat Panda (they advised was a free upgrade) with no air conditioning. At 32 degrees, not an enjoyable drive when I asked for air conditioning when booking. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by LAWRENCE - 24 September 2018

" Simple to use. Showed me the best deals. "

" Efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MARTIN - 23 September 2018

" Service is easy to use "

" I was kept waiting for 20 minutes for the car to be checked. I assume this is punishment for not taking the extortionate insurance. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by DEREK - 23 September 2018

" Apart the question of petrol refund everything else was fine. "

" My only concern was not receiving the email I was told I would get, advising the car was returned satisfactorily and the deposit for petrol would be refunded, has not been received "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by DANE - 20 September 2018

" as per question 3 "

" office area is very small so a number of us had to queue up outside, maybe you should have signs for car returns with inspection and a different queue for only returns with no inspection which will keep things moving quicker, or someone outside the office who can accept returns. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by ADRIAN - 19 September 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JULIA - 17 September 2018

" I regularly use Auto Europe as it is a quick, easy booking service and usually we get what we have requested. Appreciate the no-charge amendments. "

" Have been very impressed with service for recent rentals with Interrent - 2 previous ones by my husband and this one by me alone. Efficient, friendly staff who do not try to overwhelm you with additional (not wanted) extras. The Fiat panda was very suitable for my needs, travelling alone and a comfortable drive and excellent for the price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ANTHONY - 16 September 2018

" It was good "

" It was good "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by BRENDA - 14 September 2018

" Regular visitor to Spain so used various car rental companies firefly were one of the better cheaper companies. Staff very nice "

" Regular visitor to Spain so used various car rental companies firefly were one of the better cheaper companies. Staff very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SIMON - 13 September 2018

" I have no qualms with Auto-Europe, having had many years experience of rentals with the company and will continue to do so - despite the Interrent guy recommending to book direct with a car company instead for the future. "

" I had expected my booking to be with the parent company, EuropCar; Interrent seem focussed on up-selling so many additional features which should be within the rental - in particular, the breakdown cover/need for roadside assistance, and choice of car (surcharge for diesel). All this up-selling made the pick-up process more than one hour - with just one member of staff on the desk, so that we reached our destination after 1 am the next morning. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by GERALD - 12 September 2018

" All good "

" All very efficient from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JAMES - 07 September 2018

" smooth booking, Interrent had the details to hand when I eventually got seen.. "

" There was only one person on the desk dealing with each collection, even with only 3 people in front of me it took 45 mins to get seen due to the mountain of paperwork the person had to deal with. The car exceeded my expectation for comfort and specification levels, the reason it has been marked down is due to the very strong smell of smoke which wasn't ideal. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by JOANNE - 04 September 2018

" I would never use Goldcar again "

" I incurred additional charges, that I did not agree to. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by JANE - 20 August 2018

" A pleasant experience "

" A headlight bulb was out which I was unaware of until driving at night. This should have been checked before hiring out the car. Or to keep roadworthy for customers include spare bulbs for the vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VALENCIA, ES - Reviewed by ABDERRAHMANE - 18 August 2018

" Please eveybody keep miles away from auto europe "

" simply appauling "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

VALENCIA, ES - Reviewed by DARREN - 18 August 2018

" We would like to discuss this with auto Europe "

" They behaved appallingly making us spend a further 300 euros on a car we have emailed to complain "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by ANDREW - 17 August 2018

" all good "

" easy drop off at the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by SUSAN - 13 August 2018

" I have nothing further to say "

" My only query concerns the re-fuelling charges. Having been unable to return the car Full due to a computer failure at the garage I accepted that payment would be due, including an extra service charge. However, I am requesting an explanation of the charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by CALVIN - 13 August 2018

" Not enough info in overall cost of hiring car!! "

" Staff happy when collecting car as trying to up sell insurance et but hopelessly rude when dropping car off "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by GERALD - 11 August 2018

" Please see above comment box which applies to Auto Europe as I was told by you that my contract was with Auto Europe, NOT Interent.The Auto Europe member of staff said I would lose my money as a "no show" as the plane was delayed by over 7 hours. I cannot get compensation unless you can help me. I had to spend 235 euros on a transfer and hire a car from a local company in my resort. "

" Our plane was delayed so Interent was not available when we landed in Valencia. Other car rental companies stayed open OR arranged for keys to be available for a small fee. Therefore I had no car and lost my money with Autoeurope, even though had I dealt directly with Interent, I could have had some compensation. I rang your office whilst waiting at Gatwick, knowing I would be late into Valencia. Your staff were most unhelpful, stating that I had broken the contract with a "no show" "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by IBRAHIM - 08 August 2018

" It was overall a very positive experience. But it would be nice if Auto Europe can provide customers with the option of purchasing a full insurance cover (with zero excess) at the point of booking. This would be great as it would be easier to budget "

" The Staff were courteous and helpful. It was not obvious where to get the shuttle from the airport to Clickrent office. One of the Car headlight wasn't working, (this should have been checked before) I had to go back to the airport to change the car. But Overall I was quite satisfied with the level of service received from Clickrent "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by NICHOLAS - 27 July 2018

" As always - excellent "

" Firefly are always excellent - almost brand new car - great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MARTIN - 16 July 2018

" All went well "

" Staff were very helpful indeed "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by BENJAMIN - 14 July 2018

" Car was a bit tired. But was fine. Very affordable. "

" Not obvious where to go when arriving at the airport had to ask at the Info desk. Would benefit from signage. The queue to be seen by a member of staff was very slow. 1 person at the counter then a 2nd joined but the process takes too long and I'm busy periods you need more people. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by ROBERT - 13 July 2018

" No problems everything was smooth. "

" No problems everything was smooth. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by TIMOTHY - 12 July 2018

" I always use Auto Europe now. They are always among the cheapest . The web site is easy to use and clear and and their full refund up to 48 hours before is perfect if you find it cheaper or change plans later. "

" Only good things to say. I would definitely use Cantauro again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by BRIAN - 09 July 2018

" good "

" good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by BERNARD - 06 July 2018

" great service "

" very quick, great service, no problems - would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by BRADLEY - 03 July 2018

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by IAIN - 19 June 2018

" Amazing service. Great price! "

" Great experience with renting a car. And such an amazing price! Only issue was that the car had quite a few scratches and dents around it and we had to spend some time ensuring that everything was documented before we left the airport which took a bit of time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by JANE - 16 June 2018

" Overall a good rental, nice new car, good price, reasonable pick up, but the Valencia office needs to review their car drop off procedures "

" Drop off at Valencia is Airport is terrible, it is time consuming, rude & stressful. I have still not received the invoice from them by email, despite their assurances. Firefly at Alicante Airport is absolutely fine, but it is as though the Valencia office belongs to a completely different company. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by GARY - 11 June 2018

" Fine apart from the credit card change "

" Credit card block was changed from €300 to €900 without prior notice "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MALCOLM - 16 May 2018

" Very disappointed that AutoEurope is associated with a OK car "

" My advice to anyone considering hiring form this company is to give wide berth unless you are prepared to pay for full excess cover. It is important for anyone considering hiring for this company that they put the onus on the renter to find every single minute scratch and scuff damage and record it on camera - or they will charge you for any minute damage they find on returning the car. As a frequent traveller I have hired many cars from all the main companies and many smaller companies like OK Rent a Car. I might have just been lucky but this is the first time I have experienced what seems to be the classic insurance claim scam for minor alleged damage that any other major company would not have given a second glance to (the alleged damage was a tiny 3mm square chip on the bumper). Firstly, the car was provided dirty (covered in dust and dirt) and OK Rent a Car expected me to minutely exam the car for damage and photograph it if I found any as evidence. It was virtually impossible to find all the damage due to the state the car was supplied in, but despite this I did manage to find some damage and duly recorded this on camera. On returning the car they managed to find an additional tiny mark on the rear bumper (for which they found suspiciously quickly – as if they knew it was there under the dirt). Incredibly this amounted to 200 Euros of damage! They then went on to tell me this would not be any problem as AutoEurope would pay me back without any questions as I had full cover with them. They then looked very embarrassed when they realised I did not have the excess cover with AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by RUSSELL - 14 May 2018

" See previous comments "

" Exemplary experience with Centauro - efficient pick-up at Valencia to their location 2 minutes away (saves queuing at airport car hire offices). Friendly and helpful staff at the office, the car was as requested and immaculately prepared. And again efficient return to the airport. I'd definitely choose Centauro at Valencia again or at their other locations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by CARL - 13 May 2018

" Didn't appreciate That car collection was not at airport not as convenient as other suppliers who are based opposite arrivals "

" Pick up point from Valencia airport is very unclear no signage , took ages to find collection point plus only one mini bus with 6 seats on Sunday morning Not enough staff working on the desk Sunday The staff were very good but very busy "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by KEITH - 12 May 2018

" Very good value and setvice "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by KENNETH - 05 May 2018

" You will note I use Auto Europe usually at least twice a year, which accounts for all car hire bookings. Web site easy to navigate and very happy with levels of service particularly when contacting by phone. Professional organisation "

" My experience of Firefly has been marred by their charge to my credit card of £23.50 only noted on my return home, experience from many years of hiring cars is to always ensure "sign off" on returning vehicle, which with Firefly is conducted by counter staff who were very busy dealing with new customers collecting cars, after a long wait I had no option, due to risk of missing flight, but to hand in keys, documents etc unchecked but with comments car left with Full Tank and undamaged during my hire, a common courtesy would be for them to mail me and confirm why they felt need to make charge, I have reported on this separately 3 days ago and await response "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by KLYN - 02 July 2015

" car was as stated but we would have liked to have had a choice of a car with a diesel engine "

" good friendly,helpful staff "

VALENCIA, ES - Reviewed by ANTHONY - 24 June 2015

" we use you quite regular at Reus airport, we picked a car at Valencia this time because the car was supposed to be on site, as we are both disabled, we we arrived we had to wait 35 mins may be longer for the curtesy bus, we were not happy about being mislead regarding Sol Mar being on site which they are clearly not! I suggest you remove the tick box saying they they are on site at the airport in Valencia. I did take. Picture of the front search page saying they are on site. Can you get back to us on wether you will be available on the new Castellon Airport for hire cars please as we cannot get any information as this would be our airport of choice when they open in September. "

" car was perfect, just what we booked and the price was good. 1000euro is too dear deposit, and when we picked the car up the wait was too long to picked up. Staff polite "

VALENCIA, ES - Reviewed by DAVID - 18 June 2015

" The process is easy online, however I will not use you again as the prices appear cheap but hidden charges apply on picking the car up. "

" The car was good. I feel they are after every euro extra they can get out of a customer, I have my own insurance and a debit of €1500 was taken on my credit card because i would not take extra cover with them at €230. I was charged €130 for a tank of fuel. These charges are unacceptable and it feels like a rip off. I was also charged €40 for a later pick up due to a delayed flight. "

VALENCIA, ES - Reviewed by DAVID - 16 June 2015

" Firefly, the hire company, were dismissive of any extra insurance I had taken out with Auto Europe - they were dismissive of any paperwork and unless you can directly influence their behaviour, this is unlikely to change "

" Unhelpful desk staff. Ignored the fact that I had already paid for 'extra insurance' through Auto Europe - they were not interested in my booking paperwork, and despite agreeing not to charge me for any unauthorised extras, they did exactly that. The car condition was less than ideal - not properly cleaned, in or our, with a number of dents and scrapes not recorded. Shoddy, underhand service. I will NEVER hire from them agsin "

VALENCIA, ES - Reviewed by LYNN - 07 June 2015

VALENCIA, ES - Reviewed by GLENN - 01 June 2015

" Hired a GPS and took out the Insurance for 1 week this came to €150 euros which was double the hire of the car, really disappointed in the price of these 2 items. "

VALENCIA, ES - Reviewed by PHILIP - 28 May 2015

" Provided exact car as ordered but on return charged me extra €31 plus vat as said I had agreed to an upgrade to diesel model.I agreed a refuel service charge as normal not extra for diesel model. Is diesel an upgrade??? Dearer fuel , slower and more gears!!!! "

VALENCIA, ES - Reviewed by CLYVE - 19 May 2015

" good attitude,to customers and did all that was asked of them. "

" not easy to find in valencia airport as NOT at hertz main desk but in carpark "

VALENCIA, ES - Reviewed by STEPHEN - 11 May 2015

" Despite paying for zero excess with you when I arrived at the Rental Office they asked for a Deposit of 850.00 euro to cover any excess or to pay an additional 85 euro to purchase their own product. Despite your form clearly showing zero excess they would not accept this and I had to ring the USA on my own phone to allow you and the rental company to argue the case. Although a deal of time and the cost to me on my mobile a solution was not found.I was then left with the option to pay one of the 2 amounts or go without the car. I paid for their insurance and an additional cost for the fuel. A total of £145.00 more than what you had originally charged me for the rental. You need to speak with them and consider how it has affected us. "

" Clearly you and they are not compatible - They put me in an impossible position and I was left to try and broker the dispute between your companies at my expense. They did not even look to use their own phone to call you. It ruined our holiday and cost me financially. When I pay for zero excess with you surely it is reasonable for me to not pay additional charges in relationship to this. Both of you need to get your act together and consider the impact you have had on myself and my wife. "

VALENCIA, ES - Reviewed by ANDREW - 05 May 2015

" easy to use web site, great trouble free reservations, keep up the good work !! thanks "

" quick service and friendly helpful staff, car was very clean, all good would use again "

VALENCIA, ES - Reviewed by TOUHAMI - 04 May 2015