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VALENCIA CAR HIRE REVIEWS
Car hire reviews in Valencia
Sun-drenched, dynamic and wonderfully innovative, Spain's fabulous third city boasts a sublime seaside location midway down the Mediterranean coast. Rich in cultural heritage, its irresistible mix of old medieval quarters, palm-fringed plazas and sleek 21st-century buildings has placed the city firmly on the tourist map in recent years, spawning a new generation of world-class attractions, such as the futuristic City of Arts and Sciences designed by the famed Valencian architect Santiago Calatrava. Here you can experience the arts and sciences like you've never seen them before in a vast cutting-edge complex featuring the Príncipe Felipe Science Museum, Oceanogràfic Aquarium, Reina Sofía Opera House and much, much more. Valencia's striking Gothic cathedral in the centre of the Old Town features many fine works of art and houses what many believe to be the elusive Holy Grail itself in one of its chapels. One of the finest examples of Gothic civil architecture in Europe, the 15th-century La Lonja de Seda (Silk Exchange) is a stunning building and a must-see UNESCO World Heritage Site. The city is also perfectly placed for people planning to explore eastern Spain's long Mediterranean shoreline. With a car hire in Valencia you can easily reach Albufera Natural Park (where Spain's ever-popular paella originated), the Roman town of Xàtiva with its ancient hilltop castle, the hot springs of Montanejos and the many vineyards to be found in the Requena countryside.
For over 65 years, Auto Europe has been a leading company in the car rental industry, with the highest standards of service offered at over 24,000 locations in more than 180 destinations worldwide. Our main focus is to offer our clients not only the cheapest rates on the market but the most personalised, customer-orientated experience possible. Featuring a fast, state-of-the-art booking engine, the Auto Europe website lists the very best deals with all the top international and local car hire suppliers in just a few seconds, always offering travellers the right car at the right price in the right location, including downtown Valencia, Valencia International Airport and Valencia Joaquin Sorolla Train Station. Scroll down through our Valencia car hire reviews section below to read the comments written by some of our previous customers regarding their recent Auto Europe car rental in the city.
AUTO EUROPE VALENCIA, SPAIN Car Rental Reviews
Average Rating for Auto Europe Valencia:
VALENCIA, ES - Reviewed by DERK - 20 April 2022
" I regularly refer contacts to auto Europe "
" Satisfied with the friendly and professional service received. However the car had minor scratches all around. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by MOIRA - 21 March 2022
" Great value and service "
" Friendly fast and smooth collection and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MARK - 16 March 2022
" It was a very smooth experience with the staff making the difference "
" overall very good. The car was brand new, but had a leek from the roof on to the gear stick. The staff were all very good and professional "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by KHOSRO - 08 February 2022
" Everything was as should be. Excellent "
" Excellent service and car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DAVID - 13 January 2022
" very polite, easy to deal with, full insurance policy took the normal hassle away from the normal up selling. "
" Easy to deal with, clean smart car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by GARY - 18 October 2021
" Lovely car great service at pick up in Valencia and drop off in Malaga "
" Faultless pick up and drop off. Free upgrade great car, great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by GERALD - 05 October 2021
" Having used your company for abou ,10 years now have always been happy with service provided and will continue to use in future "
" Very good speedy service I was a little disappointed with the vehicle as I had ordered a Nissan quashqui and was given a vw t roc which was fair bit smaller and a bit of a squeeze for 4 adults with luggage however we managed ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANDREW - 30 September 2021
" As always excellent choice of providers with clear pricing. "
" Efiicient. No hard sell. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by ADAM - 23 September 2021
" For rentals out of Valencia Airport I would recommend Sixt. Mid price range so affordable and no hidden charges and hard sells. Conveniently situated a short walk over the road from Arrivals exit. Car in good condition. "
" For rentals out of Valencia Airport I would recommend Sixt. Mid price range so affordable and no hidden charges and hard sells. Conveniently situated a short walk over the road from Arrivals exit. Car in good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANDREW - 20 September 2021
" Very satisfied with AutoEurope "
" Car was very good. Clean. And new. Only issue I would say Is the pick up from outside of the terminal. No signage. No idea of when a van would arrive. Eventually had to call them to be picked up even though they had my flight details. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by VINCENT - 16 September 2020
" Easy pick up and drop off.. "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by KONSTANTIN - 17 August 2020
" All fine. "
" Good overall, as usual. Smooth pick up process without long queuing (which was surprisingly good). "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by ANTHONY - 24 July 2020
" All good "
" Avis were good. Very efficient charming service and a good car (Peugeot) "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by GLENN - 20 March 2020
" All good. "
" Have used them in the past. Usually a good service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by IHOR - 15 March 2020
" nearly new car... excellent "
" very satisfied if to compare with centaro just brilliant "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by YORDAN - 13 March 2020
" Very good experience overall! "
" The staff at reception was very friendly and helpful and the instructions clear and quick. Upon drop off the check was quick and the credit card deposit was released in two days. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JAMES - 26 February 2020
" Quick and efficient "
" Great experience "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by ANN - 13 February 2020
" Easy site to use, very good service. Thank You. "
" Only problem we had was an hour wait in the queue when we picked up the car. Apart from that everything went well. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ERIC - 10 November 2019
" Good experience will use again "
" Pick up was quick and not too many questions "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by MAJEED - 25 October 2019
" Excellent service and they upgraded the car for free "
" Excellent service and they upgraded the car for free "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by GUILLEMETTE - 14 October 2019
" Very happy overall, thank you. "
" Very efficient, pleasant particularly on pick up day. Very good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by CARLOS ALBERTO - 24 September 2019
" Will use again "
" Good car, great costumer service "
Overall Value: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by EAMONN ANDREW - 04 September 2019
" Very easy process,good customer service Overall excellent "
" Very straight forward and easy process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DENIS - 02 September 2019
" Very Good "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ELENA - 29 August 2019
" Good experience "
" Good experience "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by THOMAS - 24 August 2019
" All good, and the damage excess waiver insurance seems pretty good value for money. "
" Almost brand new car, so very pleased with that. However the shuttle bus from valencia airport was not that well signed and then car collection was a little slow. Otherwise very good value for money. The car did need windscreen washer fluid however and did need its windscreen thoroughly cleaning. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by CRISTIAN - 30 July 2019
" Finally it was a good experience, and I will rent a car again in the same conditions if I will need in the future. "
" Globally, it was a good experience, no bad surprises in the end. They offered for additional 20 Euros a super relax coverage, as I was purchasing only a Relax coverage. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by PHILIP - 29 July 2019
" Simple process, good range of suppliers and prices "
" Collection was simple, quick. As was drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MARTIN - 15 July 2019
" Excellent, don't deal with companies with a poor reputation like Goldcar which I like. Clear to see the results of the seach and all options are full full. "
" Hastle free experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by JOSE - 11 July 2019
" All went very smoothly and clear . "
" A little bit slow on the delivery. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JULIE - 04 July 2019
" Excellent service from start to finish..... the whole process was easy which made the holiday more enjoyable. Highly recommended. "
" Excellent service from start to finish..... would happily use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by VICTOR - 02 July 2019
" Auto Europe consistently offers the best prices and the site is very easy to navigate. My favorite site to book hire cars by a long way. "
" The experience was faultless - sometimes having to get a shuttle bus to a hire company adds a lot of time but Drivalia were there outside the terminal waiting for us. Their site is only a few minutes away. Likewise it was super smooth when we returned. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PAUL - 16 June 2019
" Possibly the first time I was not being offered insurance that I did not need. "
" Polite and courteous staff both at collection and drop off. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by ANTHONY - 07 June 2019
" I have been renting in Spain for 17 years, I have had my share of problems with hire cars, recently bullied by Goldcar and ripped off by Firefly (sneaky 150% paid for upgrade? to a smart ?) So this has restored my faith, I will continue with Auto Europe and look out for Record. "
" Record ! What a pleasant surprise, a nice collection and reception, and even shown round the car, all faults on car shown on tablet so that concern satisfied, a nice upgrade at no charge. Thank you Maria and colleagues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by KATE - 25 May 2019
" Great prices and offers. "
" They were friendly efficient and quick. They offered us a choice of three different makes of car for the same price. Car was top of the range and we paid economy. The staff were friendly and helpful. i would definitely use again. (And we are). "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by STUART - 13 May 2019
" Great experience easy pick up and collection. I always know with Auto Europe I won't have a problem "
" Great experience easy pick up and collection. I always know with Firefly were great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JASON - 24 April 2019
" All Good - very happy! "
" Very Happy and the car was perfect and the experience of picking up the car and dropping it off was very smooth and easy. The car was not clean on the outside which does not worry me at all. It was spotless inside. All good I will use Budget again if they remain as competitive on price. Very helpful staff at the desk at Valencia Airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by DENNIS - 24 February 2019
" No problems, quite a good service "
" No problems, quite a good service "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by MARIA AMPARO - 08 February 2019
" It is always very quick and friendly service "
" I used CENTAURO always. They are reliable and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DEREK - 20 December 2018
" Again found no problems at all "
" No problems whatsoever "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by THEODOROS - 30 November 2018
" Excellent service, will definitely use again. "
" Prompt and quick service, staff very polite and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DAVID - 24 November 2018
" very efficient "
" Speedy service, car was clean but had a lot of scratches on it "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by TERRY - 07 November 2018
" All good "
" Quick easy service, no problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PARVEZ - 06 November 2018
" The pickup van was ready for us conveniently outside the departures/arrivals area and it dropped us off there as well. The first driver was much more friendlier than the second. The second driver was not unfriendly "
" The website was easy to follow. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by DEREK - 05 November 2018
" No issues "
" Never had a problem with them "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JACKIE - 17 October 2018
" All good "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANN - 15 October 2018
" Always good service. Thank you. "
" Good service. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PATRICK - 14 October 2018
" AllOK "
" all OK "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VALENCIA, ES - Reviewed by MARTIN - 08 October 2018
" No complaints "
" Staff were extremely helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by STEVE - 07 October 2018
" Auto Europe provide a good service "
" A minor scratch on the underside of the car has resulted in 200 Euros being debited. I consider this amount excessive and that this should be debited at all suggests an unecessary debit "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by ADRIAN - 19 September 2018
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JULIA - 17 September 2018
" I regularly use Auto Europe as it is a quick, easy booking service and usually we get what we have requested. Appreciate the no-charge amendments. "
" Have been very impressed with service for recent rentals with Interrent - 2 previous ones by my husband and this one by me alone. Efficient, friendly staff who do not try to overwhelm you with additional (not wanted) extras. The Fiat panda was very suitable for my needs, travelling alone and a comfortable drive and excellent for the price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BRENDA - 14 September 2018
" Regular visitor to Spain so used various car rental companies firefly were one of the better cheaper companies. Staff very nice "
" Regular visitor to Spain so used various car rental companies firefly were one of the better cheaper companies. Staff very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANDREW - 17 August 2018
" all good "
" easy drop off at the airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by NICHOLAS - 27 July 2018
" As always - excellent "
" Firefly are always excellent - almost brand new car - great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MARTIN - 16 July 2018
" All went well "
" Staff were very helpful indeed "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by ROBERT - 13 July 2018
" No problems everything was smooth. "
" No problems everything was smooth. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by TIMOTHY - 12 July 2018
" I always use Auto Europe now. They are always among the cheapest . The web site is easy to use and clear and and their full refund up to 48 hours before is perfect if you find it cheaper or change plans later. "
" Only good things to say. I would definitely use Cantauro again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BERNARD - 06 July 2018
" great service "
" very quick, great service, no problems - would recommend. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by KEITH - 12 May 2018
" Very good value and setvice "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by CLYVE - 19 May 2015
" good attitude,to customers and did all that was asked of them. "
" not easy to find in valencia airport as NOT at hertz main desk but in carpark "
VALENCIA, ES - Reviewed by ANDREW - 05 May 2015
" easy to use web site, great trouble free reservations, keep up the good work !! thanks "
" quick service and friendly helpful staff, car was very clean, all good would use again "
VALENCIA, ES - Reviewed by TOUHAMI - 04 May 2015
" will use again "
" will use again "
VALENCIA, ES - Reviewed by ANDREW - 15 April 2015
" Good service. Website worked well. "
" Booked a compact wagon, but only got a compact car. Firefly said this was all they had. Travelling with two young children and carrying a buggy and other child-related luggage, this was not ideal. "
VALENCIA, ES - Reviewed by MARTIN - 14 March 2015
" Good efficient service "
" Very friendly professional service "
VALENCIA, ES - Reviewed by JOHN - 09 March 2015
" All went smoothly from booking to returning car "
" Car provided was excellent consisidering the competitive price. "
VALENCIA, ES - Reviewed by NICOLAS - 22 February 2015
" the price the car the service everything was on point probably one of the best rental experience "
" friendly maybe a sign about where to get the navette for the rental would be nice "
VALENCIA, ES - Reviewed by DEBORAH - 17 January 2015
" Auto Europe offer a fantastic service and their zero cancellation or amendment fee policy means you always get the best price for car hire. Great value and I can thoroughly recommend them to anyone wishing to book car hire. "
" No queues at the rental desk. No pressure selling of their own excess insurance. Overall a pleasant experience. "
VALENCIA, ES - Reviewed by RICHARD - 30 October 2014
" A very good and well presented on-line selective car rental service. I have used it a few times now and find it easy and logical to use and navigate- good work. "
" The rental this time was through Firefly (the Hertz low price option ) which worked very well, however the admin desk was right in the car park area (not in Terminal) and not brilliantly managed. However the car was terrific and I was very pleased with the price and whole rental package. The full fuel or empty back clauses were not easy to follow but I had a full tank on collection and returned it full also. "
VALENCIA, ES - Reviewed by JOHN - 29 October 2014
" Pleased to be allowed to cancel and re-book when lower rates were offered. "
" Glad to see that they now allow return with full tank for refund of fuel charge rather than trying to run tank as empty as possible. "
VALENCIA, ES - Reviewed by MICHAEL - 02 October 2014
" Excellent web site ,easy to find vehicle you require and book . However there are no instructions as to were to go for pickup at Valencia airport. "
" Although the vehicle supplied was excellent, I am disputing the fuel policy. I was charged 140 for a full tank of diesel which allows for apprx 1000 kilometres of driving , I explained that I would not need anywhere near this as I was visiting very elderly parents in Gandia , I offered to bring the vehicle back with a full tank of fuel but I was told this was not possible. When I returned the vehicle there was well over half a tank of fuel left showing a range of over 700 kilometres. But my request for a partial rebate was refused and I feel this policy is very unreasonable. "
VALENCIA, ES - Reviewed by IAN - 26 April 2014
" Your prices could include a second driver within the price "
" More staff at busy times, it is not good to have to wait for long periods a very hot car park "
VALENCIA, ES - Reviewed by JON - 12 November 2013
" I think it's great that you state from the initial page the rental company's fuel policy. Having been stung in the past with ridiculous fuel charges I really appreciate being made aware of the policy from the beginning. "
" There was a bit of a hard sell for top up insurance which I refused as I had a zero excess policy and the only things not covered were windows and tyres "
VALENCIA, ES - Reviewed by JOSEP - 04 November 2013
" auto-europe are always efficient, i have never had a glitch with them. however, it would be good if they could pressure rental companies to scrap the "full-empty" policy on fuel. I travel for short periods, most of the times between 4 and 7 days, and it is most inconvenient to have to pay for a full tank when i only use half or even less. "
" good service in general. however, it would be good if they could pressure rental companies to scrap the "full-empty" policy on fuel. I travel for short periods, most of the times between 4 and 7 days, and it is most inconvenient to have to pay for a full tank when i only use half or even less. "
VALENCIA, ES - Reviewed by KAREN - 24 October 2013
" Auto Europe doesn't provide enough detail after booking online for car pickup at the arrival airport Valencia, I had to ask for the centauro, Europecars kindly explained I had to go upstairs to wait. The travel agent upstairs said I had to wait for shuttle outside on left side. If it were not for them I wouldn't find centauro, as I didn't know I had to get a shuttle. "
" Pick up prompt from airport. they let me last minute change returning of car alicante to benidorm which was nearer for me. They refund fuel. I had a nice car. "
VALENCIA, ES - Reviewed by JANE - 28 May 2013
" very good butwould prefer to pay on collection "
" very good but the have changed the 'relax' charges and basis for the charges too "
VALENCIA, ES - Reviewed by GWYNFOR - 17 May 2013
" None "
" The arrangements for collecting and returning the car, etc worked OK. But - I had booked a Ford Fiesta or similar. They tried to give me a Fiat Panda. When I said that it was not similar to a Fiesta they kept repeating that it was in the same group. I told them that I wanted something with a boot similar in size to a Fiesta and they, rather grudgingly, produced a rather well-used Corsa. It was clean and went OK, but I could have done without the hassle. "
VALENCIA, ES - Reviewed by GWYNFOR - 17 May 2013
" None "
" The arrangements for collecting and returning the car, etc worked OK. But - I had booked a Ford Fiesta or similar. They tried to give me a Fiat Panda. When I said that it was not similar to a Fiesta they kept repeating that it was in the same group. I told them that I wanted something with a boot similar in size to a Fiesta and they, rather grudgingly, produced a rather well-used Corsa. It was clean and went OK, but I could have done without the hassle. "
VALENCIA, ES - Reviewed by FALCO - 19 February 2013
" Very good service. Great value "
" I would have liked a certificate that the car returned was damage free and I will not be charged for anything extra. They charged us for a full tank and I am due a refund for the unused fuel, again nothing to confirm this. Other than that great service, new car and very good value. "
VALENCIA, ES - Reviewed by WILLIAM - 06 February 2013
" Always very good to deal with. "
" Car not very clean inside, inside of windscreen was dirty and needed cleaning. Wipers smeared and did not clear properly. There was a lot of superficial body and paint damage. I pointed this out to GoldCar, they did not inspect, said not to worry and I would not be charged - so far I have not. I, like the vast majority of clients, strongly object to the fuel policy which many Spanish operators have adopted, which is to be forced to pay a highly inflated price for a full tank of fuel and told to "bring it back empty". In my case I used 1/2 tank for my requirements, but was charged the extortionate sum of £85 - that's more than cost of a full tank in my Jaguar Sovereign in the UK !! Staff at GoldCar were really pleasant and helpful. "
VALENCIA, ES - Reviewed by PETER - 21 January 2013
" Once again we have experienced the usual Auto Europe fantastic service coupled with an unbeatable car rental price. Many thanks. "
" The Goldcar website says they charge customers for "a full tank of fuel at the market price for fuel of the type recommended by the vehicle's manufacturer." They then say - "Goldcar provides this service at competitive fuel prices as a courtesy to our customers." The VW Polo we rented has a tank capacity of 45 lts. Diesel in Spain is currently just under 1.4 euros per ltr so the tank of fuel should have cost about 63 euros. They charged me 87 euros. When I pointed out the discrepancy between the charge and the "FUEL POLICY" stated on their website the receptionist just shrugged her shoulders and said there is a 25 euro re-fueling charge! It's a shame it's is not stated on their website and they use this method to increase the rental price. "
VALENCIA, ES - Reviewed by MELVIN - 26 June 2012
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