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CARCASSONNE CAR HIRE REVIEWS
Car hire reviews in Carcassonne
Located deep in the Languedoc region of the south of France, the medieval city of Carcassonne is without doubt one of the prettiest places in Europe. Located at a height of almost 500 feet, a fortified settlement has existed on its hill since before the Romans and today its massive defences still encircle the city's castle and fine Gothic cathedral. The walls date in part from the Visigothic period but were subsequently strengthened by King Louis IX in 1250 and again by Philip the Bold in 1280. Divided by the river Aude, Carcassonne is actually two cities in one with the much-photographed Cité de Carcassonne on its east bank (whose main entrance is the Porte Narbonnaise) and the Bastide St-Lois (of 13th-century origin) to the west of the river and connected by the medieval Pont Vieux. Containing courtyards, fairy-tale towers and a museum whose artefacts were excavated in the local area, Carcassonne's imposing castle is normally the first place to visit, especially for newcomers, with the views from its ramparts extending as far as the Pyrenees Mountains. Close by, the Saint-Nazaire Basilica features a magnificent interior further enhanced by the most beautiful stained-glass windows in the south of France. Don't miss, also, the Museum of Fine Arts whose permanent collection is of French and Dutch paintings that span the 17th-19th centuries. With your car hire in Carcassonne, you can head into the Black Mountains (Montagne Noire) to see a mythical-looking set of Cathar castles before dropping in on the local vineyards to taste some of the fine wines for which the surrounding Languedoc region is so famous.
Auto Europe is here to help you plan your dream trip to the enchanting city of Carcassonne. As a leading company in the global car rental industry, we currently operate in over 28,000 locations in more than 190 different destinations, providing our clients the flexibility to pick up their vehicle at convenient locations in downtown Carcassonne, at Carcassonne Train Station or from Carcassonne Airport just a couple of miles west of the city centre. Besides offering the very best quality of service, Auto Europe is also proud to guarantee the lowest rates on the market on account of our long-lasting partnerships with all the top international and local suppliers. No other company gives you such a wide range of vehicles for hire, from low-cost runarounds for exploring the medieval streets of Carcassonne to a sumptuous SUV for that once-in-a-lifetime road-trip through the picturesque Languedoc and Provence regions of south-east France. To make sure you've made the right choice, scroll down through some of the comments other travellers have left in our Carcassonne car hire reviews section below and start planning your trip today.
AUTO EUROPE CARCASSONNE, FRANCE Car Rental Reviews
Average Rating for Auto Europe Carcassonne:
CARCASSONNE, FR - Reviewed by IAN - 18 September 2025
" Generally good - car was excellent "
" We arrived a bit early to pick our car up - lady behind counter said we could wait 20 mins and then get it - she disappeared. 45 mins later another member of staff dealt with us - bit disappointed with her "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by THOMAS - 18 September 2025
" Very disappointed with car hire experience from Sixt in France, I've not had any issues with Sixt in Ireland or Spain previously. "
" Appalled after stating to the counter staff I have my own insurance and do not require any extra insurance. I return home to find I've been charged an extra £258. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by DAVID - 12 September 2025
" good service "
" polite, friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPH - 30 August 2025
" Autoeurope experience good. Nice car with Europcar but a lot of upselling on pick up "
" A lot of upselling "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALASTAIR - 23 August 2025
" As per above, good experience with the exception of the long pickup "
" Everything was good except it took us about 1.5hrs to get the car because the line was so long!! This out me off using it again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by VINCENT - 19 August 2025
" All good, staff really friendly, service quick and with a smile "
" All good, staff really friendly, service quick and with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 15 August 2025
" Very good. "
" Very friendly and efficient. Extremely kind on the return of the vehicle and the staff supplied me with refreshments due to the incredible heat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GARY - 13 August 2025
" Straightforward and comprehensive "
" Smooth process. Great car. Similar price to other hire companies "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANGELA - 10 August 2025
" Car hire process was simple and clear- wry good service "
" Very good customer service, clear and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by MARK - 09 August 2025
" The car was excellent. Service was top notch . Very good "
" Very good. No queue which is important when you just arrive or you have a plane to catch. The staff were very helpful and professional. The car was much better than we had anticipated and used an unbelievabley low amount of fuel because it was a hybrid and we drove very carefully "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 09 August 2025
" The car how people were best. YOU were the problem "
" It was not clear on the website that this rental was NOT at Carcassonne airport and that we had to go through extra steps of being driven to and from the car hire place "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTOPHER - 07 August 2025
" Great experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAN - 05 August 2025
" Auto Europe deal fairly with the organisation of the hire but car providers are increasingly difficult. It all makes for a tense experience. "
" I do tire of car hire operators trying to find the smallest smudge of something/ anything to report an issue. Lately it is the wheel hub caps that they concentrate on. Always take detailed photos when you collect vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 04 August 2025
" All round good experience "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 04 August 2025
" Still awaiting a refund after eight days! "
" Deal not at the airport as specified. Cancelled booking on the day and yet to receive a refund. Very unhappy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 22 July 2025
" As above "
" Quick pick up and drop off. No hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 21 July 2025
" easy to book "
" fast drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 09 July 2025
" An all round satisfying experience. "
" Efficient, friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOSEPHINE - 05 July 2025
" Always confident about the car I'm getting, and with friendly and professional service. "
" Very happy with my rental experience with Dollar/ Thrifty/ Hertz, as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 05 July 2025
" Good all round, thanks "
" Really easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GREGOR - 30 June 2025
" Very efficient and friendly "
" Everything good, except could have done with a demonstration of how the speed limiter and cruise speed controls operate before driving away as we were not familiar with these controls. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SIMON - 30 June 2025
" All good. but I'm still waiting for autoeurope to sort out their policy on drivers over 75. "
" All fine but they have kept a £75 'pending transaction' on my account after I've already paid it. I suspect that it will disappear but it's annoying to have to keep checking. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 24 June 2025
" Hertz were very efficient and remained open for the flight arrival which was late and beyond the normal opening hours. "
" Apart from being given an automatic car when a manual had been requested the car was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANN - 19 June 2025
" Car checked on the spot at return and signed off so no worries about hidden charges. "
" Excellent customer service. The agent went above and beyond to help. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JUDITH - 15 June 2025
" Overall pleased with the car. "
" Pleased with the car. As expected, at drop off, my credit card was charged for two additional drivers and different drop off location to pickup. My friend dropped off the car on June 8th and was told I would be emailed a receipt but I haven't received anything yet. I would like to have a breakdown of the additional charges of 442.43 EUR. Many thanks "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by ANDREW - 14 June 2025
" No problem with the car hire and return with Hertz "
" Car hire was reasonably priced but the cost of insurance to cover in case of accident of car was excessive! Original quote only offered £3000 damage cover. I was charged including vat another 140+ euros for the super cover "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALISTAIR - 14 June 2025
" Info on the app unclear on the points made above "
" The pickup and drop off point was not at the airport as on the app. Rather the car hire company ran a shuttle bus adding time to the process. In addition dropping off was unavailable over the lunch time 12 -1400 very inconvenient for my flight time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 31 May 2025
" Easy website, comprehensive range of suppliers/cars/pricing; very competitive rates. And great after sales support. "
" Great staff, great vehicles, good cleanliness, easy collection, easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 25 May 2025
" The best car rental experience I have had. "
" The staff were superb, and handled my somewhat complicated situation with skill and friendliness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 20 May 2025
" Friendly staff, efficient "
" Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 12 May 2025
" Easy to pick a nice clean car.. no pressure to buy the incident waiver as we have that from elsewhere. "
" Easy to pick a nice clean car.. no pressure to buy the incident waiver as we have that from elsewhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 11 May 2025
" Great experience. Will use again. "
" Car in very good condition. Staff very friendly, helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 10 May 2025
" AutoEurope is competitive and good value; service and availability of cars is always reliable and straightforward. Trusted provider! "
" Staff welcoming and professional, acknowledged loyalty and custom. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by PAUL - 10 May 2025
" Great check in experience, nice clean car no awful experience checking back in all good! "
" The check in staff were very helpful and attentive so thank you for that - great car and all in all first rate service- thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CRAIG - 07 May 2025
" Great Staff at Carcassonne, extremely helpful and friendly "
" Helpful staff, really happy making the process a good one "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 06 May 2025
" All good "
" Very efficient as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 25 April 2025
" lady at pick up was not friendly , just rushed through info, no eye contact or smile. Man at return was great, friendly and clear about the check. "
" lady at pick up was not friendly , just rushed through info, no eye contact or smile. Man at return was great, friendly and clear about the check. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LEE - 24 April 2025
" No issue "
" Process was slow as they were trying to hard sell extra insurance to everyone. I had purchased this through you but they said they couldn't see it? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by PAULA - 21 April 2025
" I would use the company again. "
" The position of the car hire right next to the airport is great. Staff very helpful and the car was in good condition apart from a few scratches and chips. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LORINA - 12 April 2025
" I wouldn't hesitate to use this firm again. Good cars, friendly staff "
" Great staff but it would have been good to be taken to the vehicle and shown the key functions. I drive an automatic Skoda but it is totally different to the citroen automatic hybrid. It took us a while to figure it out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 28 March 2025
" Always use, AutoEurope - great pricing, good selection, good service, good back-up. "
" Good, helpful, pleasant and efficient reception staff, great car - brand new! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 22 March 2025
" easy to book "
" On return, photographed car and returned keys , agent then found two scratches ontop of drivers door whichwhere not on my return photo ! can only think she made scratch on inspection. Now in dispute with Europcar customer services over a 400 euro charge - disgusting behaviour. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROGER - 21 March 2025
" I find always find AutoEurope competitive and efficient "
" Excellent, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 07 March 2025
" Car was virtually brand new 700 km and counter staff explained everything. Brilliant service. "
" Simply superb. Slight damage noted at pickup, sent pictures on line to europcar and received confirmation that was not an issue. Will use again !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAN - 07 March 2025
" The collection and drop off were both smooth and efficient. "
" The arrangements went to plan thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by GEOFFREY - 07 March 2025
" Unless you fully inspect the car and photograph/video condition on collection do not believe their contract damage,. "
" Car was badly scratched and not shown on contract. Dent and scratches to rear passenger arch , not shown. This is the second time this has occurred and we were very thorough in inspecting and photographing damage. Last time we were charged 218 euros for a minute scratch that was only visible with a magnifier and torch. Staff said it was up to us to note damage. Another lady in the car park was given a car with a cracked windscreen which was not shown on her contract and following our advice she reported it and was given another car.Altogether 3 other people had problems so not a good record. Maybe they are relying on duping customers who don't take their full insurance cover,bad practice. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by ANDREW - 08 February 2025
" Staff very helpfull "
" The car was only 6 out 10 "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by DUNCAN - 06 February 2025
" The only downside of the experience was that the person who had hired the car previous to me must have been a really heavy smoker, as the car absolutely stunk of cigarettes. It really got to the back of my throat and was really unpleasant. I had to go and buy a can of Febreze air freshener and a cloth. I had to spray it over the seats and wipe down the dashboard and anything plastic to get rid of the smell. I had to do this every day, otherwise the smell just came back. Apart from that, everything else was fine. "
" The lady on the desk was very helpful and nice. She ran through everything and everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by JOSEPHINE - 31 January 2025
" Efficient pick up, car was spacious and comfortable, drop off quick. Totally satisfied with rental experience, and highly recommended. Thank you to Dollar and AutoEurope for brokering. "
" Dollar/ Hertz delivers great service as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 20 December 2024
" easy booking "
" slow service at desk, only omeperson and a queue of customers "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 20 December 2024
" excellent all round "
" Excellent value and customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 19 December 2024
" Hopefully they help sort out my issues with Europecar AE should not be using these thieves "
" Last time I hired a car from Europcar they made an extra charge for the environment i hadnt agreed to and hadn't been told about, but despite trying Icouldn't do anything about it It was a scam ! I said I wouldn't ever use them again but Auto Europe didn't disclose their name 2This time a charge of over 30 Euro was applied I didn't agree to and Fred on the counter couldn't even explain what it was for -unbelievable cheek 3Also we were waiting over 2hours as each person in the queue had to listen Fred up selling eg Roadside brake down cover extra 7 euro per day Visiting Spain extra 7 euro per day etc Always included before 4The last straw when I returned the car I was charged over 230 Euro for two little red paint stripes on my wing mirror , supposedly just over the danger length This was clearly a scam the lady already knew they were there They were difficult to see except with a camera light We were the only red car around so never next to another one and too high for anything else to make these marks Their "expert "just charged my card before any discussion I felt like I was mugged by these people As far as I am concerned they have stolen from my bank just in the same way all the other scammers try to and should be reported to the police "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by MICHAEL - 23 November 2024
" Easy booking, great choice "
" Great welcome at the EUROPCAR counter, pleasant and efficient service, very good car (Qashqai auto), efficient drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SARAH - 13 November 2024
" As above "
" Very fast efficient and friendly service. Generally I think car hire prices are way too high, and I only hire cars if there's no alternative "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NORMAN - 13 November 2024
" Despite claims of discounted prices I paid more for this hire through Auto Europe than I would have paid ordering directly from the company. I won't use the company again. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 08 November 2024
" Excellent! 10/10 "
" Very good welcome and great service at the desk, great car, very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 04 November 2024
" Y "
" Y "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by HAZEL - 26 October 2024
" See response in box 3 "
" Thank you for your request to share feedback as I was in the process of writing an email. We have used Auto Europe on numerous occasions with no problems. This time was unfortunately a different experience. Having had my pick up confirmed, the night before my departure I was surprised to see my booking had been cancelled without any email notification. I was then forced to rebook car hire the night before travel. In doing so, partly in shock, then made an error for my return date and the car hire was charged at nearly 3 times the original price. Please advise on what you can do to help? I look forward to your reply, "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by HUGH - 19 October 2024
" The service works very well but is not quite as described. A silver minibus collects you from the kerbside in the covered parking area in front of the departures area of Carcassonne Airport and takes you to Auto Europe who are based near the railway station in Carcassonne, the journey takes about 10 minutes. Staff are friendly and efficient. The car was fine. Their system is that they photograph the car and e-mail you the pictures immediately ( You'll probably still be there). On return you take the car back to the same location, photos are taken again and sent to you with the originals - from the same angles. Then they take you back to the airport. Uncertain about using them initially but wouldn't hesitate to use them again. They seem busy. "
" Sicily by car seems to be a partner brand of Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALAN - 14 October 2024
" Good "
" Pick up brilliant and given upgrade but drop off was disappointing due to lack of staff to check over the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 12 October 2024
" I am not very happy at all that one damaged hubcap warrants a charge of £241. Plus a charge of £7. Non sterling transaction fee charged by my bank. "
" I am absolutely appalled as when I returned the car apparently I was responsible for a minor damage to the rear hubcap. I have since been charged over £241 for said damage. I have not received an invoice or any communication from Keddy or Auto Europe for said amount. I thoroughly dispute this charge and I can assure you I will not be using either Auto Europe or Europcar(Keddy) again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JOE - 11 October 2024
" Excellent all round "
" Excellent all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MALCOLM - 09 October 2024
" all went much better than expected , hire was almost 200 euro cheaper that other options "
" all went much better than expected , hire was almost 200 euro cheaper that other options "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOSEPHINE - 07 October 2024
" Always confident will get good value for money when renting via Auto Europe. "
" Dollar/ Hertz offered value for money, staff super friendly and rental process very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by VALERIE - 01 October 2024
" Went smoothly. "
" Everything fine but I ended up paying for cover to Kedsy and Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 01 October 2024
" straight forward, no problems "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by ROGER - 01 October 2024
" Booking through Auto Europe was easy and cheaper than going direct. "
" Staff were excellent. Didn't have the car I ordered - but then I never have - from any company - anywhere in the world! Car was fine but some minor marks. Drop-off was easy and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JOHN - 28 September 2024
" Very smooth transaction "
" The assistant at Keddy was exceptionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 28 September 2024
" Generally efficient but no know,edge about child seat. "
" Had ordered child seat. Was given this loose. Could not fit into place as the Isofix fittings were not exposed on rear seat. Customer assistant eventually came to look and finally accepted rear upholstery needed slitting to expose these so seat could be attached. He hadn't much of a clue. Insisted he did this as did not want to be responsible for damage to upholstery. Wasted more than half an hour. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRIAN - 23 September 2024
" Brand new - undamaged car "
" Great serice - as good as more expensive Hertz parent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 22 September 2024
" All worked out with no hitches. "
" ALL WENT TO PLAN AS PREVIOUS HIRES FROM S by C. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by STEPHEN - 21 September 2024
" Auto Europe is good as it offers flexibility to change or cancel your booking up to 48 hours before vehicle pick up. Rates are usually competitive too. "
" Bit of a queue for collecting the car, 2 staff were working but it just took a little time. I confirmed my email with the counter staff but I never received the hire agreement. I returned the car 8am but Hertz didn't open until 9am.... but there was a key drop box so that was fine. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by DAVID - 21 September 2024
" Easy to use, replied to my queries immediately. "
" Efficient,friendly and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FREDA - 16 September 2024
" I had quick & efficient service this visit. My return was very easy & quickly done. "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 16 September 2024
" Good website, easy to book "
" Efficient, friendly staff, no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JANET - 14 September 2024
" Counter staff were lovely and spoke good English too bonus! "
" Everything went very smoothly... I have to admit I was concerned as our flight was late but everything fab! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 10 September 2024
" All was ok "
" I was unable to check in online as m booking could not be found even though I had all the reference numbers and valid voucher.However all was OK at the hire desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 09 September 2024
" Price based situation, using search engines if you are cheaper then I will use you. "
" pickup takes too long, still paper based, had to give 3 signatures on 6 pages of contract - ridiculous when other suppliers are using tablet or phone to do this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 08 September 2024
" Excellent service, good and clean car and exceptionally helpful and cheerful staf "
" Excellent service, good and clean car and exceptionally helpful and cheerful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 08 September 2024
" Efficient, friendly and professional staff as usual. Car was upgraded, thank you. Car collection and return quick and trouble free. Very good value rental. "
" Efficient, friendly and professional staff, as usual. Car was upgraded, ran well. Collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUPERT - 04 September 2024
" As above. "
" A very easy and efficient service. and stress-free. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 04 September 2024
" Very pleasant staff. It would have been better if it had been clearly stated in our email that we had to look for somebody waiting for us, and if he had held a board up with our name. "
" Pick up was a bit stressful as we were delayed and we hadn't realised that they didn't have an office at the airport but they had a gentleman waiting for us so it took a while to find each other. The member of staff was extremely patient with us and he stayed on late for possibly an hour after the shop should have shut especially for us and was very kind. It took about 45 minutes to return the car as there was only one person in the office dealing with three different families and trying to sort all our cars and drop us at the airport. But he was kind and was doing his best. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ADAM - 03 September 2024
" Overall satisfied, however it needs to be very clear the hire car isn't waiting at the airport on arrival "
" We arrived at Carcassonne airport to find out the hire car wasn't there. Customer services internal to the airport had to ring and ask where the car location was, we wasn't aware the car needed to be picked up after a shuttle ride to the location. The expectation was the hire car would be at the airport not having to rely on a shuttle to pick the hire car up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ANDREW - 03 September 2024
" Customer services obviously don't have many contact details/connections with the actual hire companies if they're just googling for phone numbers. "
" Voucher said collection and drop off was from departures. I queried this with AutoEurope before my holiday given I'd be arriving in 'Arrivals'. I was told, read the voucher, departures. On arrival, I went to departures. No one there. I went to the depot where the rest of the car hire companies operate out of. No one there. Rang AutoEurope and they attempted to put me through to Sicily By Car but there was no answer. The AutoEurope customer services lady told me she was just googling to try and find another number. She then asked me to walk back to the car hire buildling and ask Avis, Hertz etc. The other companies weren't helpful and so she asked me to put them on the phone to her and she'd speak Italian to them (my holiday was in France). Eventually she tried the first number again and this time Sicily By Car answered. They then sent someone to collect us from the airport but we had to be taken to their office downtown. A unmarked van just arrived in the car park and someone stood next to it. I had to go ask if it was for us but the lady didn't speak English. It took over an hour after we landed before we were picked up and taken to collect the car. The kids were fed up by this point. Drop off was also meant to be at the airport but it wasn't. I had to drop off at their downtown office. However, on arriving at just gone 1pm I found out they were closed until 2pm. My flight was 3.45pm making handover of the car and then 10min taxi to airport very tight. They shouldn't advertise as airport collection and drop off as that is not a service they provide. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by SIMON - 03 September 2024
" Good "
" The process of picking up a car always take so long? All that is required is to check driving license and scan credit card. All the details could be added online beforehand. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by EMMA - 02 September 2024
" Five stars. Very happy. "
" Absolutely wonderful service. Huge appreciation for the wonderful staff at the Hertz office. Particularly the lady who waited after closing time for me to complete my hire after my flight was delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAN - 01 September 2024
" Easy process, brand-new car, friendly service "
" Overall very good. Counter staff very friendly and helpful, but only one of him on duty, so bit of a queue! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KATIE - 31 August 2024
" I have been told that I would be refunded the additional fuel that I put in but this has not happened "
" I was lied to at collection by Mohammed. He told me that the car had a fault in the dashboard display such that it couldn't display full. This was a lie. He tried to sell me an upgrade to a smaller car than the one they gave me. I felt that their upselling tactics were dishonest. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 27 August 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 23 August 2024
" Will definitely book again with Thrifty. "
" Friendly welcome along with efficient service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAN - 23 August 2024
" Happy that it easy to cancel and rebook for a better rate. "
" Much improved from our rental from Europcar in June "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUPERT - 02 August 2024
" Other than the warning light everything was great "
" Everything went extremely smoothly, the car was new. I had a warning light come up on the car low oil . I phoned Carcassonne Hertz and spoke a lovely lady who gave me a various options. I suggested that I would top up the oil myself rather than take it to a nominated garage. Which I did and she told me to keep the receipts so I could be refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SHAUN - 29 July 2024
" Very good experience "
" Lovely helpful people and very fast collection and return. Just one gripe - one of the window buttons was broken "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by FIONNUALA - 24 July 2024
" Had quite some time to wait for car collection. Additional costs were not clear or explained until you were standing at the car. Very strange this could not have been discussed while waiting for the vehicle! Have "never" paid so much for car rental in Europe before. "
" Very poor at showing price of add-on's. eg the cost of additional insurance which was a whopping cost of 50euro p/d. Staff pleasant but hard sell for additional costs. Had terms of contract emailed in French, yet booking conformation was in English. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by DAVID - 22 July 2024
" happy staff "
" friendly,efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANTONY - 18 July 2024
" Website was very easy to use and explained things clearly. Significant savings over going direct to the hire company. "
" Generally good hire experience. Things that could be improved: Our friends we were travelling with had hired through Europcar and were in their vehicle and away whilst we were still queuing at the Thrifty desk. The vehicle had significant cosmetic damage which reduced its appeal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by IAN - 17 July 2024
" I think I have said it all above. An excellent rental car experience. Thank you "
" Upon arrival at the desk we were greeted by Muhammad who proved to be an excellent person to deal with both the collection and subsequent delivery of the vehicle back to the depot. We couldn't hsve asked for a more pleasant and efficient person to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SARAH JANE - 16 July 2024
" Very good experience from booking to car collection and return. "
" The flight was delayed so contacted them and found out they stay open for an hour after shutting if needed, so worked out fine. Helpful and friendly staff, really lovely clean, new car, very quick processing to pick up and return. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRETT - 16 July 2024
" perfect car size for family and luggage and some small french streets "
" Lady at counter was lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 15 July 2024
" As above. "
" Have been using Thrifty/ Dollar for many years now, always provided very good value. Staff recognise customer loyalty, and remained very professional and friendly. Very positive experience straightaway as I was updated to a brand new automatic car. Great rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STUART - 14 July 2024
" Great car hire experience "
" Great experience, someone there to check the car out ,and again on return. Very good friendly service, deposit returned within 24 hours. 5 stars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTINA - 11 July 2024
" Please see comments at item 3. If a positive response is forthcoming this comment would be amended. "
" I paid for and expected to get a full tank of fuel and return with a full tank of fuel. Sadly this was not the case and the customer service rep was not able to amend this or so he said. Refilling a hybrid vehicle to the same level proved to be difficult and I feel that the hire has cost me more than I agreed to. I will not agree to this in the future as I feel that it is not what I signed up for. This may not be Auto Europe's intention and I would appreciate a refund of the "overcharged" fuel. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by WILLIAM - 10 July 2024
" Everything about the experience was good apart from fuel charge. Even with copy of receipt. See above. "
" Charged over 30 euros for 2.6ltrs of fuel at end of rental period because tank wasn't returned 'full' which is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALAN - 28 June 2024
" Generally very good "
" Car was good. Clean Interior but Dirty Externally. Screen Wash Empty. On collection Fuel (Petrol) between 1/2 and 3/4 of tank. Return somewhere around this mark ?? Realistically, it should be Full Tank on pick-up and Return Full. Other than that car was OK "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ANDY - 27 June 2024
" Very good would use again "
" The counter explained the process and where helpful and spoke good english "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 24 June 2024
" Although not often the case, the condition of the car was reflected in the price this time. It served the purpose of our rental and happy to use Europcar again. "
" Picking up the rental was quick, Maël was very efficient and made sure we were aware of available upgrades and condition of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by PETER - 23 June 2024
" Very upsetting as having already paid AutoEurope, Europcar have taken another 240.05 euro from my account plus 72 euro for assistance plus which I didn't want. This all came to £264.12 plus £7.26 conversion charge at my bank. I will be taking this further with AutoEurope and a national newspaper. "
" Although the car rental was with Keddy, we picked up the car from Europcar. I signed for Assistance Plus without realising as the agent told me to quickly initial it. I NEVER buy this as I have my own insurance when renting abroad. I feel I was conned into signing for this, it cost another 72 euro. Also when I got home I found that Europcar had taken the payment for the rental from my account, although I had already paid full costs with AutoEurope. I feel totally scammed by the staff at Europcar in Carcassonne. I will be contacting AutoEurope- who I use a lot- about these charges. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAN - 22 June 2024
" I am quite happy with Auto Europe but have already cancelled my booking with Europcar for August. Hope Dollar are better. I will certainly take numerous photos on pick up. "
" We were accused of causing a tiny scuff on wheel trim which was untue but could not prove. It seemed the attendant was determined to find something wrong. Within 48 hours they had taken money from the security deposit without any email advice. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by SUSAN - 21 June 2024
" All good. "
" Efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by THOMAS - 20 June 2024
" Q "
" Q "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by RICHARD - 18 June 2024
" Overall very happy and good value, which is unusual about rental cars in France!! "
" We were driven from the airport (well, me alone, as there wasn't enough space in the shuttle van) to the rental company (Rent-a-car) which was a short drive from the airport. Staff were excellent, efficient, and we took photos before and after the rental as proof that all was well. No problems with them at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by OWEN - 05 June 2024
" upon turning up to the counter, the company had no record of my booking or car available, and we had to wait 3 hours for a car to become available "
" upon turning up to the counter, the company had no record of my booking or car available, and we had to wait 3 hours for a car to become available "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by NAME...PAUL - 05 June 2024
" very pleasant woman at the pick up in Carcassone and no attempt to upsell anything "
" good straightforward service on pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 25 May 2024
" Excellent "
" Europcar/Keddy excellent, as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER BERNARD - 22 May 2024
" Very satisfied "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 18 May 2024
" Very easy and efficient. "
" A very pleasant experience. Efficient at collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MIKE - 14 May 2024
" It was okay "
" Our server was good however there was an issue with the system regarding the car we ordered and the management tried to give us a smaller/ not same class car which was not good. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 07 May 2024
" AE is the best hire company and your customer service is amazing. I have reported my experience to customer service. "
" On drop off they went through the vehicle looking for something to charge me. When they found a 2mm mark on a seat they stopped further inspection saying I would have to pay. The mark was there when I picked up the car, but they said as I didn't take a photo I had to pay 761 euros. The man was rude and obnoxious and I am disgusted. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by JOHN - 07 May 2024
" see above : car almost new and no problems at any stage from collection to drop-off "
" car almost new and no problems at any stage from collection to drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 06 May 2024
" As above. "
" Renting from Dollar/Thrifty was a great experience, as always. Staff are very efficient and friendly, the car was nearly brand new and the process was very quick and no fuss. Therefore, it was very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LINDA - 23 April 2024
" Easy to book. Quick pick up "
" Quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 19 April 2024
" The pick up and return arrangements were not at all as I had expected. Clearer information might have helped. "
" My voucher told me PICK UP AT CARCASSONE AIRPORT. That made me expect to find a car at the airport. But that's not what happened. I had to wait over 30 minutes before a minibus turned up to take me to a garage in the town. A bad start to the holiday. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 18 April 2024
" n/a "
" Staff were superb. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 25 March 2024
" My rental experience with Europcar/ Keddy was stress-free, great standard of both service and product. "
" Collection and return were hassle- free, staff were friendly and very efficient, car was brand new. Exceptional experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KEVIN - 21 March 2024
" Will not be using Europcar again. "
" The car we were supplied was simply not fit for purpose. Bumped and scratched on the outside, inside burn holes in and severely stained seats (have photos). I did complain. Not what I would expect from Europcar. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by RICHARD - 06 March 2024
" Overall ok "
" Overall good. Check in seems to take a long time "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PAUL - 05 March 2024
" Very easy booking experience. Good choice of cars, though has become expensive! "
" Excellent customer service, the agent was very efficient but super friendly. In all a pleasant stress free experience. Would definitely book with Europcar again.7 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FRANCIS - 27 February 2024
" Easy to book & straightforward. Would highly recommend. "
" Easy to use & straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 15 February 2024
" Everything went smoothly from autoeurope and Keddy. "
" The car worked perfectly which is the main objective. It did have 90k Kms on the clock and three pages of minor damages but it was fine. Check out and check back in was spot on and scam free which is more than can be said about a rival beginning with H. in Beziers. Bottom line will use again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by CELESTINE - 29 January 2024
" Good. "
" I would have preferred a manual car as booked, but I was given instructions on how to drive an automatic by the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 25 January 2024
" good prices "
" excellent staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 05 January 2024
" Staff are friendly and efficient. The whole process was easy , would definitely use this company again "
" Excellent customer service, very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANNE - 04 January 2024
" See above. Somewhere between the two of you I didn't get what I expected. "
" I had been given the impression when I booked that travel to Spain was covered and was disappointed to be told that it would cost an extra £30 to go to Spain. So I didn't go. Which was disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by TIMOTHY - 06 December 2023
" Overall positive "
" Friendly, was busy at pick up to be expected "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 30 November 2023
" Can always count on Auto Europe, great to deal with. "
" Great pick up experience, great drop off experience, great staff, immaculate car and very much appreciated the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MELVYN - 26 November 2023
" I have no issue at all with Auto Europe as my dissatisfaction is solely aimed at Europcar as the provider. "
" Although the booking was with Keddy the car was provided by Europcar. There were no problems with the initial weeks hire period but due to a flight cancellation I needed to extend the hire by 5 days and was appalled at being charged £210 to do so, this being double what I had paid for the first 7 days. Not impressed, opportunism hardly describes it. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 21 November 2023
" Easy to book at competitive prices. "
" Polite desk staff. Car condition accurately described and in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by IAN - 31 October 2023
" Professional "
" Professional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 26 October 2023
" Overall good "
" Despite reading that there wouldn't be any pressure to take out additional insurance at the counter, there was. Fortunately I had prepared myself to refuse extras so said no. Could have done without the pressure though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JANET - 22 October 2023
" Efficient and professional "
" All fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by DAVID - 19 October 2023
" N/a "
" Long wait for pick-up. Tank not full. Tyre pressure warning light on. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by JOHN - 12 October 2023
" As 3 above "
" Excellent prompt service both on pick up and return. No fuss. Just simple and straightforward. I commend MORGAN who dealt with me for both. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 10 October 2023
" Ordered a Mokka and got a X Ceed "
" Exterior of vehicle didn't seem very clean on pick-up "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by TERRY - 09 October 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DUNCAN - 04 October 2023
" Seems quick and simple "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 03 October 2023
" Trouble free and no hard sell of excess waiver (which I already had covered via my credit card anyway) "
" Very nice staff at Bergerac "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 02 October 2023
" Everything ran very smoothly. Staff were very welcoming and very efficient in their different roles. "
" Everything ran very smoothly. Staff were very welcoming and very efficient in their different roles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LESLEY - 02 October 2023
" Have used company for the past twenty years, good service last week "
" Good service overall "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by MARTYN - 30 September 2023
" good, as usual "
" good, fast collection and return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by ANTHONY - 29 September 2023
" Always a good experience with SutoEurope. It would be nice if you introduced a loyalty scheme under which regular hirers like myself could get some discounts now and again. "
" When returning the car the agent was painfully slow and spent a lot of time examining every blemish on the bodywork. I felt she was being a bit of a "jobsworth" in this regard. I hire cars regularly through AutoEurooe and usually when Zi return the car the Shen casts s quick eye over it to ensure no major damage. This was painful! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TREVOR - 26 September 2023
" See above. "
" We were supplied with a MG PHEV; throughout the 3 week holiday we had considerable difficulties with the alarm on the vehicle-going off when we weren't there, going off after the car was locked. Reported it at drop off to be told they weren't surprised as there had been difficulties with that marque in the past; if so, why are they not testing theses cars; trying to contact Europcar about this but address supplied at airport is invalid and email returned undelivered; can you help? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by MARTIN - 23 September 2023
" . "
" excellent, efficient staff at pick up and drop off. Loved the proximity to the airport at carcassonne "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by IAIN - 21 September 2023
" Friendly and efficient service "
" Friendly and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by PAUL - 17 September 2023
" Abiosmal "
" Not your fault but got ripped off by Europe car with additional insurance ,they were dishonest with additional insurance and l fell for it .l feel the communication between you and Europe car should of avoided double charge to me ie 130 euros .not happy with the misleading of being charged more for excess of insurance ,when l had already paid you .lam going to speak with them Tommorow and if l get no joy lam going to the ombudsman for miss selling . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 17 September 2023
" The local agent was great but had to go through the hard sell and try to get us to upgrade etc It took too long and was frustrating for me "
" Perhaps repeat customers could have a speedier pick up? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PAULETTE - 17 September 2023
" Please read my previous comments. "
" Whilst the personnel were efficient my vehicle was not satisfactory. No water in the windscreen washer and the tyre pressure was low on pickup. The car also required a service(warning light). I needed to visit the hire car place twice. It wasn't very convenient as it was not on the airport site. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by TREVOR - 11 September 2023
" Not more than can be said as 1st class service. "
" Very Good and Quickly got sorted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CLIVE - 03 September 2023
" I have always had a good experience with Auto Europe and will continue to use them in the future. "
" The pick up was very smooth. The return was a little slower but was ok. The car was a better model than booked so very pleased with that. The roof top aerial was missing which made the radio only pick up limited stations. Overall very satisfied with the service at Europcar by Keddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by DAVID - 02 September 2023
" Not a pleasant experience overall compared to previous car rentals. "
" Found staff member Mael to be only interested in up selling everything. Paid extra for increased insurance cover through auto europe prior to arriving but said it makes no odds and I'd have to pay euros 3k excess if any issues. Just kept trying to scare us into taking out his insurance cover, no doubt to earn him more commission. Left us with a bad experience and worried to actually use the car incase anything happened. Marks on car prior to driving off not all noted to had to video car and go back in and report which he then noted on our agreement. Watched him doing the same thing with another customer who he was trying to charge extras for. On dropping off the vehicle the female member of staff was the opposite and polite and professional. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by ROGER - 29 August 2023
" Poor service from zkeddy "
" Windscreen not at all clean "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by PHOEBE - 27 August 2023
" The whole experience went smoothly, couldn't fault it. "
" The staff were fantastic! Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by HOWARD - 24 August 2023
" Booking through autoeurope worked very well - quick, efficient presentation of hire car options that flowed through without any problem to Hertz. "
" Carcassone Hertz team was very efficient and a pleasure to deal with. Only reason didn't give a 10 was because the 550 euro deposit took over a week to be removed which has caused a problem in the past with hitting the credit limit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by STEVEN - 22 August 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RAYMOND - 19 August 2023
" Well looked after at reception On return, only required to leave key. Left car in good state "
" Not the vehicle we booked but better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 13 August 2023
" Would highly recommend "
" The counter service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 30 July 2023
" Efficient, freindly "
" SUPERB! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GERALD - 29 July 2023
" Will dry likely book again "
" Very pleased with the condition of the car and the service providec "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MAEVE - 25 July 2023
" overall, very smooth pick-up/drop-off. "
" All fine, smooth pick up and drop off-a small airport so no difficulties. Slightly surprised that fuel level in car was only half full on pick-up but returned in a similar manner. Car itself experienced the odd "judder" , again slightly surprising given it was relatively new-perhaps time for a service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 24 July 2023
" Best value rental from Autoeurope "
" Very good rental experience this time, from collection to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CORMAC - 13 July 2023
" Excellent will use again. "
" Stress free experience from courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ADRIAN - 11 July 2023
" All good "
" Service and car all good but cost of car hire is excessive "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ROY - 10 July 2023
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by ROSALIND - 08 July 2023
" Well done again always come up trumps "
" Couldn't do enough for us fanatic customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DONNA - 04 July 2023
" Excellent sercice, many thanks! Just a note to say that it is a shuttle pick-up outside Departures. Don't go to where all the other car hire companies are on the other side of the road. "
" The guys at Carcasonne were brilliant, efficient and I will certainly recommend to family travelling this month. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by IVO - 27 June 2023
" I am using Auto Europe myself for more than 15 years. "
" It was hard to contact the office on arrival. Thank you Auto Europe for the assistance in that. I was lucky that on the return there were people in the office. My flight back was at 16:00 and in France they are closing the office afternoon and open it at 16:00 Not the perfect option for Airport Car Rental. You can stay without car or be in situation that you cannot return it and no body will take you to the airport "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by MICHAEL - 31 May 2023
" Excellent "
" Helpful staff particularly Jessica "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 30 May 2023
" Seamless process! "
" Seamless process! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LEE - 28 May 2023
" A great company. Thank you. "
" Very friendly and informed staff. Nice location. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by THOMAS - 24 May 2023
" Would use them again "
" Very helpful staff, great little Fiat 500 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 15 May 2023
" Great value for money, efficient and easy booking process, good experience. Thank you AE! "
" Very friendly and helpful staff, reliable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NEIL - 29 April 2023
" Always competitive prices "
" Helpful and efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by BREEDA - 23 April 2023
" It was easy effective and efficient Thank you "
" It was so easy efficient and easy Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARC - 17 April 2023
" It would be a good idea for Auto Europe to liaise with the rental company (Alamo in this instance) and make sure the categories proposed on the Auto Europe website correspond with the ones Alamo provide to the customers as they don't seem to match in my experience! Many thanks. "
" The car I was given didn't correspond to the 'Class' I paid for. In fact, I paid for a compact option (in this instance for a Peugeot 308 or similar) but I was given a Renault Clio which is a class below. I explained my disappointment on my return to the staff at Alamo who said he was aware about these kind of issues and said would raise it with his manager and will come back to me but hasn't done so! Very disappointing. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by LAITH - 03 April 2023
" Bert good Merci "
" The lady person helped was efficient with a big smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by ANDREW - 29 March 2023
" Have been renting cars in france for over 20 years about 6times a year and still ask for all details taking 10 to 15 mins surely by now they can have details on booking and greet you with keys ready and have better cars now "
" The car was very scratched and a lot of miles on it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by ELIZABETH - 07 March 2023
" Everything went smoothly from start to finish - excellent service "
" Very professional and friendly member of staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 15 February 2023
" no problems with auto europe "
" Europcar provided me with a vehicle that it turned had to be replaced as it was due a service and the replacement car had worn (probably illegal) tyres and a rear wash that didn't work "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by JOSEPHINE - 07 February 2023
" AutoEurope experience is always efficient and delivers consistent good service. "
" Thrifty rental experience was excellent. Collection and check in procedures were straight forward, staff very friendly, acknowledged me as previously regular customer. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by DAVID - 06 February 2023
" as with all companies double check paperwork before signing "
" As withall companies prices have increased post covid and i am now looking at alternative travel options "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOHN - 18 January 2023
" Autoeurope provide the best rates and clear communication. My preferred source for car hires. "
" Friendly efficient processing on collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NEIL - 09 January 2023
" The car had a crack in the windscreen (mentioned in the pick report) but a car with a cracked windshield would not pass a Control Technique/ MOT so should not have been rented out to "
" The car had a crack in the windscreen (mentioned in the pick report) but a car with a cracked windshield would not pass a Control Technique/ MOT so should not have been rented out to customers "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by ALEXANDER - 05 December 2022
" I have used Auto Europe many times and have always been happy with the vehicle provided. This was the first time I felt the need to write something negative about the hire experience "
" The car we were given had a chip in the windscreen which had already started to create a crack about 1/3 across the front screen. The queue at the Europcar airport rental desk (servicing Keddy) was very long so we left to get some shopping and came back to the airport, hoping to sort something out. Although we returned 30 minutes inside advertised opening hours, the office was closed. As we were on a short break, we "managed" the situation by driving very carefully and not using the heater (having tried the heating once we saw that the crack started to expand). That said, we did feel that a car with this sort of problem should not really be considered suitable for hiring out. There were no issues when we returned the car, but the overall experience was disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CARCASSONNE, FR - Reviewed by PAULETTE - 23 November 2022
" The vehicle was clean and very high tech ans extremely fuel efficient "
" The car was excellent and the staff very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 01 November 2022
" AutoEurope were good. "
" All good apart from outside of car dirty and fuel not full as advised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ANDY - 22 October 2022
" I have used Auto Europe on numerous occasions over the last 8 or so years. I have always found them to offer an efficient service and good value for money (although there has been a marked increase in prices recently throughout the market). The problem I encountered on this occasion seems to be related to National rather than Auto Europe. I would appreciate though if Auto Europe could contact National to help me resolve this problem. "
" Very disappointing experience. Reserved and paid for a rental car 4 months before planned trip On arrival at National car rental agency at Carcassonne airport discovered that there was a shortage of rental cars available. Ended up having to spend the night in a hotel at Carcassonne and catch 2 trains the next day to Perpignan to collect a rental car from National. Still waiting for a reply and refund from National for the cost of these unexpected expenses from this frustrating incident. This experience demonstrates poor management, poor customer care and communication on the part of this car rental company. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by JOHN - 21 October 2022
" Excellent price, car as the original advert. Clean car top of the range. Very satisfied experience all round. "
" Very efficient friendly service. Answered my questions regarding taking car into Spain during my trip. Return of car no issues quick check over all fine. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DUNCAN - 16 October 2022
" Everything went to plan. "
" Very friendly. All the paperwork was ready and it all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by HENRY - 01 October 2022
" Trouble free. "
" Courteous, efficient, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 24 September 2022
" As explained above "
" Through no fault of mine the flight to Carcassonne was late and I wasn't happy to learn I had to pay over £37 because it was necessary to keep the agency open "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by NICHOLAS - 26 August 2022
" I think the extra charge I was not expecting made a great experience go sour. "
" I was overall happy with the staff, the rental and the car. I made a payment in April 2022 of 870.90 EUR including full protection and I agreed to a fuel tank of fuel at 71.71 EUR. Why have a ha to pay High season surcharge of 168 EUR. I do not remember that anywhere in the agreement. That to me does not seem right and therefore I could not recommend to others but warn them. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SAMUEL - 29 July 2022
" As I mentioned previously- everything perfect except for the price "
" Whilst the experience, the staff and the car was excellent - we were horrified by the price of the rental. We rent a car every year at this time and it's never been so high "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MATTHEW - 23 July 2022
" overall very happy. I know some airports are busy and it can be a bit of a hassle, Carcassonne is a doddle! "
" Usual good service.The booking in lady was very nice, friendly and pleasant. Easy return too. Carcassonne is a user friendly car hire place. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 18 July 2022
" Efficient but very expensive across all hire companies "
" .. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STEPHEN - 11 July 2022
" Nothing to say really. Efficient online search engine. "
" Had to wait about 45 minutes to pick up car as there was only one person dealing with three hire companies, Hertz being on of them as they did not have a dedicated desk. Once help arrived, check in was easy and pleasant. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHEAL - 04 July 2022
" It was clean smooth and swift just what you need when you're returning or collecting a hire car thank you "
" The staff were very friendly. The car was clean. The transition between leaving the airport and getting the car only took approximately 15 minutes. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 28 June 2022
" Great experience em with Europcar! "
" Very efficient check in and return, Morgane was great offered an upgrade for a reasonable cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by HELEN - 27 June 2022
" Fantastic "
" Thoroughly enjoyed driving the lovely car I was provided with. It was a very pleasurable experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 25 June 2022
" Very easy to book and good efficient and friendly service "
" Efficient friendly staff very helpful Well done Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SHARON - 21 June 2022
" Very swift service getting the car and returning it..my only quibble would be the information they have emailed since my return is all in French and I have no idea what it says "
" Fast, friendly and the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 18 June 2022
" Would re book again but .................... "
" On me returning the car it was inspected for damage and mileage. Why ? l was told that there was no limit re milage. The car was not inspected when l picked it up so why was it inspection on its return ? Slack organization in my opinion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by YURI - 15 June 2022
" No fuss, and very personable service. "
" Friendly, efficient and brisk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by COLIN - 14 June 2022
" Satisfied with this experience. "
" Very happy with experience with Europcar. Morgan was very efficient, helpful and pleasant at both pick up and drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by PHILIP STEPHEN - 01 June 2022
" The Auto Europe website is very easy to use. Used many times. Booking simple, fast. Europcar have used often in France. Normally the service is a very high standard and the cars are normally spotless. "
" Used many times at Bergerac Airport where customer service has always been of a very high standard. This was a first at Carcassonne Airport. Not the same kind of service. Felt very rushed, explanations swift and no one showed us to the car that looked like it could have been presented better. Car its self drove fine. On return the service was very much better. A friendly gentleman was checking all the returned cars as you arrived. Asking if all went well etc. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by GARY - 28 May 2022
" all ok "
" all ok "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by IAN - 24 May 2022
" a good experiance "
" easy pick up helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by COLIN - 18 May 2022
" straightforward process "
" Very helpful friendly staff member on reception "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 24 April 2022
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by SUSAN - 09 April 2022
" See above. All good. "
" Efficient service. Clean car with no damage . All fine. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 26 March 2022
" Straightforward to book, easy to cancel if needed. "
" Had to request an alternative car. First car allocated to me was very old, sticky gear shift and had difficulty overtaking esp on an incline. It also had a few damaged areas on body work. Second car was slightly better. Overall quality of cars available in this group at this location wasn't up to its usual standard, and was more expensive than bigger locations, ie Toulouse. Staff were very helpful, and professional, as usual, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by MARK - 09 March 2022
" Surprised that was cheaper booking with Auto Europe than as a Hertz registered customer "
" No issue's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by TIMOTHY - 23 February 2022
" Auto europe were good but Hertz roadside assistance is useless "
" Car was OK but we were unsure how to drive it economically as it was a hybrid. On Monday 14 Feb we could not get into it (automatic key fob). We waited 6 hours for breakdown assistance and consequently lost a whole day skiing. We complained to Hertz when we returned teh car but have heard nothing - how do we escalate this complaint? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALAN - 27 November 2021
" Generally good "
" Arrival - staff level ok Return - long wait to return keys and inspection due to staffing levels "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by MICHAEL - 15 November 2021
" Good, easy booking, good value, good back up "
" Very good service, great value, great vehicle (clean/new/great condition). Only negative was a long wait/queue to pick up, only one staff member serving. Took an hour from starting to queue to driving away. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALISTER - 25 October 2021
" It's a really simple, easy way to sort car hire. "
" Lady at the counter was fantastic! Really helpful and friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by EDWARD - 05 October 2021
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 28 September 2021
" All went well, we upgraded at low cost as our party size increased. Vehicle in good condition "
" All went very well without hitches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KENNETH - 27 September 2021
" Hugely more expensive than previously "
" Excellent car and service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 07 September 2021
" See above, Bays need to have individual numbers for car spaces "
" Counter staff did not clear instruction regarding where car was situated. All Bays had same no.!!!! I waisted time in wrong car! "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GERALDINE - 27 August 2021
" Lovely staff, very helpful, cars have been exactly what I've expected. Good experience. "
" Have rented before from you and have always been pleased with the service and pleasantness of the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FREDERIC - 19 June 2021
" N/a "
" Easy to book, everything went really well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SHEENA - 30 September 2020
" Auto Europe always have the best prices and vehicle selections "
" Very quick, friendly and efficient service. Really good to have a call the day before drop-off to confirm arrangements as we were dropping off out of hours. Will definitely use again. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 28 September 2020
" Easy bookings and very competitive "
" Simple and easy to book and very efficient collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 07 September 2020
" Very good. Needed a car at very short notice and this was no problem. "
" Very friendly and helpful staff. Good ambassadors for the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 14 August 2020
" See above comments! "
" A very disappointing hire experience. Vehicle below par. Physical condition unsatisfactory. No air conditioning in very hot weather . One key on drivers door for all 4 doors. No temperature gauge in car. Poor gear box. Very long wait to get vehicle. Hire cost very expensive! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by PHILIP - 11 August 2020
" Look at above already written "
" We booked and paid for 3 cars from yourselves. The night before we got a phone call to say one of the cars was unavailable but checked and assured us the other two was available. When we arrived at the airport we were informed that there was no cars available. The girl who served us was excellent and managed to find us a car, but unfortunately only one car was available so we had to go across to Europcar were we hired a car for 1051.82 euros. We could only get the one car so we was totally out of pocket(which I will be claiming back from yourselves), so instead of 3 cars we paid for we had to share with the Bell family to get around. I have myself paid for all cars and my husband and myself had to pay and get around not by ourselves but rely on others for transport even though as I have said I ended up paying for 4 cars . "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by JONATHAN - 28 July 2020
" I will hopefully get my excess insurance payment back and won't use Europcar again. "
" They were very uncommunicative at pick up and had parked the car in a bizarre place. Upon drop off, they noticed something wrong with the car - instantly- and I worry that the fault was present there all the time. When I explained about my excess insurance, they remained uncommunicative. Very bad experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 2
CARCASSONNE, FR - Reviewed by PAULETTE - 02 April 2020
" Please see above comments. "
" On the whole good but due to Covid 19 I had to return the vehicle one week early. Nobody was available at drop of. I wondered if a refund for 1 weeks unused rental was due "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by HUGH - 23 March 2020
" I have availed ofvAuto Europe regularly and found staff friendly and efficient. Last time at Bristol the rental desk had saved my details on their system from before. I am extremely dissatisfied that my wife's licence was not accepted. A refund for the unused booking would encourage me to see Auto Europe in a different light. "
" I had left my licence behind. However my wife had her licence and was ready to proceed,. Hertz refused to accept change of person and insisted there could only be a new booking. There would also be no refund nor credit for the existing booking. The quote for the new booking was almost 300% greater than the original booking cost. We eventually obtained a car from Europcar which was approx half of the Hertz quote. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 05 March 2020
" Fast, efficient,friendly service. "
" No fuss, no problems. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 02 March 2020
" Very happy with both deal,Europcar staff and the car. After so many rentals, perhaps an upgrade next time! "
" Used Europcar "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by ODETTE - 02 March 2020
" Easy to book "
" Great value and service, just needs to be clearer about where you leave the key when returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by NEIL - 27 February 2020
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JANINE - 25 February 2020
" Brand new car, easy collection and return. "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTOPHER - 21 February 2020
" As above, I'm a very happy customer. Thank you!! "
" Overall a great car all backed up with great customer service. Can't say better than that!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANNE - 18 February 2020
" fine "
" all fine, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALEXANDER - 17 February 2020
" As above "
" Easy collection. Very swift. Operative very friendly but also explained everything very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NIGEL - 05 February 2020
" very good - no problems "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 05 February 2020
" Straight forward and hassle free with no hard sell and easy pick up and return "
" Very efficient and hassle free (unlike some) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 27 January 2020
" I always get good service from Auto Europe. The 48 hour cancellation feature is useful. Prices are generally competitive and I always check Auto Europe when I'm searching for car rental - usually 6 times a year. "
" Hertz staff are always professional and helpful. No pressure to buy additional services (insurance). Would have preferred to have evidence at the desk that my credit card blocking had been cancelled. A confirmatory email thaht no additional charges are due would help. Trusting car rental companies used to be hit and miss. Hertz have generally been the most reliable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ELLIOTT - 27 January 2020
" Very negative as when we experienced difficulty we were offered no reasonable solutions. We were also given a car with a damaged and unsafe rear passenger seat which was most unacceptable. "
" I had a problem with collection as my wife and I were both hiring a car but we only had one credit card between us. When we asked what could be done about this we were told that our only option was to take out a new hire agreement and we would lose all the money we had already paid. I was very unhappy about this as the two cars we were due to hire could now be sold to another customer while we hired a larger car. I would therefore like to request a refund for the original hire agreement. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by CAROLE - 14 January 2020
" Good car overall. Smooth booking through auto Europe "
" Euro par is closed between 12 and 2 pm something we didn't know.We arrived at 1.45 our flight was 3.30. At 2 pm still closed , went outside and 4 staffs from Europcar were smoking, they opened at 14.05 without a care in the world! All other rentals company were opened. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOSEPHINE - 13 January 2020
" I have booked all my rentals via AutoEurope. Each one has been trouble free and very competitive. All transactions are hassle free Ben cancellations. Very satisfied. "
" Collection of car was quick; staff very efficient and acknowledged I was a regular renter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 13 January 2020
" Have already done so! "
" The vehicle we had booked was the last one in its class available and shouldn't have been allowed off the forecourt. Apart from it having no panel that wasn't damaged the rear indicator quarter was smashed and the right hand indicator in the quarter was broken and didn't indicate, I believe this is illegal and had we been in an accident we would have been liable for driving a car in an unroadworthy condition. HOWEVER your representative on the spot Mathieu Pean did everything he could to remedy the situation and couldn't have been more helpful, were it not for Mathieu we wouldn't have used your service again but with his intervention we would be happy to recommend, thank you Mathieu, Paul Stafford "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by CHRISTINE - 10 January 2020
" Lovely car "
" Very easy rental and drop off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TRACY - 09 January 2020
" Easy to book and great price "
" The original vehicle developed a fault. A replacement car was sourced. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by SHAUN - 08 January 2020
" Firefly are always good. The only thing I would like would be for it to be cheaper as I hire cars so often "
" always nice staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MARTIN - 23 December 2019
" All good. Use again "
" Always use them, always the cheapest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 11 December 2019
" As above "
" I could not find a warning triangle or yellow safety vest in the vehicle. Also there was no one at the showroom when I returned the car for it to be checked which I dislike intensley. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
CARCASSONNE, FR - Reviewed by ROBERT - 10 December 2019
" When I returned the car there were no staff from Firefly on the premises so I left the key with another guy (who I think worked for Hertz. He said he would pass the key on. About an hour later I had a phone call which cut off before I could answer it but when I rang the number back it transpired to be Firefly. They seemed annoyed that I hadn't made a new booking but when I explained to Kevin (who was the guy on the phone and who was very helpful) he accepted in the circumstances it would be OK. I suspect this was because there had been no problems or damage to the car. I suggest that in circumstances like this the rental company should be automatically prepared to extend the hire without a very time consuming visit to their office. "
" We had to extend the hire by three days due to a strike at the airport. I telephoned to advise Firefly of this (which they already new) and at first I was told I had to go back to the airport to complete a new hire agreement. I pointed out that would be very inconvenient so the guy I spoke to agreed it would be OK when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STELLA - 28 November 2019
" No problems at all . Will definitely be using Dollar again. We have a house in France and fly over frequently so it good to know a reliable efficient car hire company "
" Very quick hand-over when we collected the car and the same when we took it back. I particularly liked the car report online with photographs of past damage. I'm always worried about scuffs etc when using public car parks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 27 November 2019
" Very efficient and friendly staff at the counter. Good experience thanks "
" Very efficient and friendly staff at the counter. Good experience thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 25 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 25 November 2019
" everything went exactly as it should and the customer service was e100 per cent good...very satisfied "
" friendly people, checked over the car at the start with us thoroughly and explained how everything worked, great with us on the return too, got a free upgrade too to a great car, couldn't fault them and would be very happy to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KIERAN - 25 November 2019
" Very polite and professional service "
" Very polite and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 23 November 2019
" AE is always reliable and OFTEN provides good value for money. "
" Efficient service, as usual. Car provided was ok but quite cramped/ tight inside even for just driver and 1 passenger, and very slow to accelerate. Therefore not as good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 11 November 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRIAN - 07 November 2019
" the whole experience was excellent, the staff, the car, ease of picking up and dropping off was excellent, thank you all at Firefly. "
" staff very efficent and friendly, car was in good condition with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUTH - 05 November 2019
" Excellent - great small car. Pick up and return of car was quick and efficient. VERY MANY thanks. "
" Super quick picking up the car. Very helpful person who made it all simple: he avoided the painful and unsettling process that so many car hire places put you through when they try to sell you extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 29 October 2019
" Excellent staff at Carcassonne "
" Efficient customer service. Car not as clean as you would expect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JONATHAN - 29 October 2019
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ADRIAN - 29 October 2019
" Very happy with this car hire "
" Friendly and knowledgeable staff on the desk in Carcassonne. Quick service. Nice clean car. Very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTINE - 22 October 2019
" Easy booking process and very good service at the airport. "
" On this occasion the process was very smooth. Staff friendly and efficient. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TIMOTHY - 22 October 2019
" Desk is advertised as closing at 6pm but we were later- there was no problem but we were concerned if might be closed and couldn't find out if they would stay open and wait "
" Very courteous staff and easy - no hard sell for extras appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANTHONY - 20 October 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MICHAEL - 18 October 2019
" We had full confidence with Europcar and would use them again subject to car hire price. "
" Very pleased with Europcar. Excellent car and at a very good rate. Service excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRIAN - 17 October 2019
" Amazing "
" Amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STEPHEN - 16 October 2019
" Good price. Clean car. "
" Easy check in and drop off. Pleasant staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LEE - 14 October 2019
" c "
" Some confusion with drop off point "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by NIGEL - 07 October 2019
" Good website and easy to use. "
" Usual excellent Hertz service, but cheaper! Great experience, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NORMAN - 04 October 2019
" Good experience. will use Keddy again "
" exterior of vehicle had many scratches and dents . These were acknowledged and recorded prior to our acceptance of the vehicle. We photographed these scratches and dents before departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CARCASSONNE, FR - Reviewed by LINDA - 01 October 2019
" Your new office building at Carcassonne is amazing, and when we arrived on our holiday, there was no waiting time at all which was very good. :) "
" The car windscreen on the inside was not very clean, a little haze on it which made it slightly difficult to see through. There was only one member of staff on when we handed the car back, so I did have to wait a little while. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by LEE - 30 September 2019
" As above good staff welcome, quality vehicle and process smooth "
" Very good welcome and explaination of rental. Car quality good including a high specification model. Drop off straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 30 September 2019
" Only downside was waiting for someone to inspect/clear vehicle on return which isn't good when you are catching a flight "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 26 September 2019
" No discount "
" No discount ,when it said you could get 50% . Disapoiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 24 September 2019
" Overall, a good experience. Nearly new car at a reasonable price. "
" Collecting and returning the car were easy with little hassle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by LESLIE - 19 September 2019
" Good experience booking with auto Europe, will use again "
" Friendly staff, all as expected no hidden costs or surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TIMOTHY - 11 September 2019
" I was happy with the booking process and return of the car was very efficient. "
" The car was good inside but the outside and particularly the wing mirrors were very smeared with water steaks. This made them difficult to use on collection. The pick-up process was delayed by approximately 30 minutes due to some backlog with cleaning, I was advised. Return of the car was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JOSEPHINE - 08 September 2019
" As above "
" I've always found both staff and vehicle efficient from Firefly and therefore very good Value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 04 September 2019
" See above - still the best price, quality deal if you buy well in advance. "
" EuropCar persists in being the very best of car rental companies with the front of house staff being superb at check in. Faultless experience and Carolina should be commended. One minor point which prevented the whole experience being perfect was a slight misunderstanding between previous damage to the left/right sides of the car. Thee appears to be a little confusion as to which side is 'left' i.e. facing the vehicle or from inside the vehicle. It would be better to use neutral terms such as drivers side passenger side. However, all was resolved quickly - but only because I had taken photos at the time of rental. A minor hiccup and soon resolved but one which could have resulted in an unpleasant argument had I not take the photo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DENIS - 03 September 2019
" No problems at all. Counter staff were friendly and efficient and car was clean and in good order. Thank you "
" No problems at all. Counter staff were friendly and efficient and car was clean and in good order. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DEBORAH - 29 August 2019
" As in 3. "
" Friendly, fast, helpful, polite - brilliant staff both in and out of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICOLA - 23 August 2019
" Great service - thank you! "
" Great service - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GORDON - 21 August 2019
" No problem with Auto Europe. The problem is with Firefly Carcassonne. "
" I was originally very pleased with Firefly and gave them full marks, but since then I have located a payment on my credit card for £53.90 which was debited on the 5th.August, the date I collected the car. Can you advise what this was for as I had my own excess car hire insurance. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by LINDSEY - 14 August 2019
" Overall very positive experience, besides the time taken to return the car due to the flat tyre. The desk is often busy but the staff are very helpful. "
" The only slightly annoying thing was that we got a flat tyre about 45 mins into the car hire. We couldn't get hold of the company by phone and so proceeded to our destination (another 10 mins or so). The following day we then had to drive an hour back to Carcassonne to get a replacement car, which took up most of our morning. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JAMES - 13 August 2019
" easy hire and good price "
" efficient and well run "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAMELA - 10 August 2019
" Everything was made very easy. "
" We are regular users of your company, especially at Carcassonne, and we have always received excellent service. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JONATHAN - 09 August 2019
" Hhh "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RICHARD - 02 August 2019
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 27 July 2019
" Overall happy and will use again. "
" Quick and easy pick-up. No pressure to buy extra insurance. Great car Fiat 500x. More staff required for car drop off as had to wait a while. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by NIGEL - 24 July 2019
" Simple booking process with confirmation emails and advice given proactively throughout "
" I arrived early to pick up the car only to be told that I could complete the registration process but I would have to wait 30 minutes until my specified pick up time to collect the care. I left the rental depot and on my return there was a queue at the rental desk. However the member of staff who registered my details saw that I had returned and immediately took me to collect the car, effectively jumping the queue. So I was not delayed in any way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FELICITY - 24 July 2019
" Happy "
" Good friendly & helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ALEXANDER - 22 July 2019
" I do a fair amount of car hire each year. The Alamo and The Enterpise guys are starting to show a considerable advantage over the others in both of terms of service and easy to deal with. Just continue to keep your prices keen and you will have my business for a long time. "
" Very straight forward and polite. The guys explained everything in detail and walked me around the car. This is something your competitors don't always do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 22 July 2019
" Very good but the proof of their service would be revealed if there was a problem ! "
" Ran on rails. Firefly a little uncertain where the car is parked. Up to you to find it.Car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 22 July 2019
" See above "
" Quite happy with Europcar hire company as I have a Loyalty card, but not impressed with getting a damaged car that had had a bad side swipe on the RHS. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by PHIL - 08 July 2019
" Generally pretty good. Straightforward to collect and drop off. Nice to drive. "
" When I got to the counter to collect the vehicle I was pressured to buy extras that were already covered in my original booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by IAN - 27 June 2019
" The car was good but the service was lousy "
" Vehicle was booked with all singing insurance but Thrifty told me they had no record of this. They also told me their refueling policy was a good deal at €72.90 but it only cost me €50.00 to fill up myself. I was Lao told that I had no insurance cover in Spain even though it was booked for crossing the border. Then the desk was closed at drop off midday on a Monday !!! So I had to leave the keys in a drop box without any closure that the vehicle was returned undamaged "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROBERT - 24 June 2019
" Easy booking with varied selection of car hire companies and vehicle classes. "
" Very straight forward, everything explained and great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROBERT - 07 June 2019
" There were a few problems navigating the site. One problem was that the details could not be completed without a flight number. However since we had arrived by train this was a difficulty. "
" The value for money is poor, especially the rate for the car seat . It is almost worth buying a new one each time! The collision damage insurance is also poor value as it is unable the reflect nature of being low risk driver. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by MICHAEL - 30 May 2019
" See delay comments "
" Took an hour at drop off 2 of 4 desks active Long queue "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JONATHAN - 23 April 2019
" Easy to book and reliable. "
" A slight delay in obtaining the car, as there were other customers before us, following the arrival of the plane, but not serious, and the service was polite and helpful. In every other respect we were delighted. One of the best of many car hire experiences! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 18 April 2019
" As above. "
" Car pick up was quick and efficient. New offices are great and comfortable. Drop off took too long. Told by staff to wait until she's checked the car which was parked at the designatedFirefly boxed at the back of car park. Then she proceeded to see to customers at the counter! We couldn't wait any longer and told her we needed to go and she agreed before she inspected the car? It was simpler with a drop off area with staff at the front of car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JANE - 08 April 2019
" When you ask for a quote you give the times you will collect and return the car. based on those times you have a quote. When you get to the airport you do not expect another days payment because the time on the quote is into ten minutes of another day. Neither were we early to pick up or late to drop off , in fact we were early to drop off and had to stand in a queue for thirty minutes. I found both the assistants abrasive in their attitude towards me as an English person and spoke to the French in preference behind me! However I was grateful, eventually, to the young man who sorted the financial details out. "
" Picking up the car was not easy due to the language barrier as the assistant spoke little English, and although I signed for the car it was not until later I realised we had been overcharged. On our return there was nowhere to park the car or anyone to sign off on it. I had to wait in a queue to speak to an assistant who checked the car and did not understand my query re the overcharged amount, which turned out to be money for an extra day as the time had gone over by ten minutes. this was apparently rectified?? "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GRAHAM - 14 March 2019
" Completed satisfactorily "
" Car hire is becoming increasingly expensive with all companies but was very pleased with this experience, "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 25 February 2019
" Good all round "
" Easy pickup and return quick and well priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICHOLAS - 22 February 2019
" None apart from what I've said "
" Good service at the Europcar desk & altogether a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROBERT - 14 February 2019
" As above. "
" The oinly comment I could make is that I am a regarlar car hirer in Carcassonne. Surely with computers all my details should be quickly obtained and thus save time queing at the collection desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by E M - 11 February 2019
" Very good "
" Excellent reception service, efficient, fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 29 January 2019
" AE easy to book, reliable and plenty of flexibility. "
" Excellent and efficient check out of vehicle; staff acknowledge customer loyalty, gave me a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by TERENCE - 23 January 2019
" Good car hire easy to pickup and drop off car "
" Quick efficient and staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ANNE - 18 January 2019
" See above "
" As usual great experience with Keddy. This time in particular really helpful staff. Lovely vehicle clean and in excellent condition. Quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GERALD - 09 January 2019
" See above. "
" Ecellent staff in Andrew who is the perfect front man for your operation.His costumer skills in all departments will ensure clients will come back every time.Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BARBARA - 29 December 2018
" no problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 22 December 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by EDMOND - 19 December 2018
" Headlamps were set verry low. "
" CCF rental zone signposting/access from terminal is poor. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by AIDAN - 12 December 2018
" Good rental. Easy to find. Efficient and very helpful. "
" Staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by NICHOLAS - 10 December 2018
" That's it. "
" Remarkably nice and helpful guy at the desk when I took the car out. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GORDON - 08 December 2018
" No problems at all. All went very smoothly, unlike previous experiences with other companies, especially Firefly. "
" Very friendly and helpful staff. Smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GRAHAM - 03 December 2018
" Never book with auto Europe or hertz again. "
" Having paid for full insurance to auto Europe Hertz then wanted fully comprehensive insurance to be taken out! The staff had mislaid the car, which then when found, had several nasty dents in body. No instruction given to the driver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by E M - 03 December 2018
" Brilliant reception, quick and friendly and drop off good, new facilities much appreciated "
" Excellent - good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by ROBERT - 29 November 2018
" Quicker than most other car hirers when at collection desk although for a regular hirer I would hope the process could be speeded up. "
" Very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 14 November 2018
" Top staff "
" Top staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by RAYMOND - 01 November 2018
" See above comments "
" The company provided excellent service, but this was spoiled by the fact that the office was so far from the terminal, and involved a lengthy walk across some rough ground, which was difficult for me with my restricted mobility. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 01 November 2018
" See above "
" We were met at the airport as soon as we disembarked and dropped off there afterwards. No fuss. An efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 01 November 2018
" The car I was given was with a sat nav which the agent said would not be charged; she said this not once but twice to both me and my wife and then charged me on my credit card, just upset and angry at a very poor, misleading and deceitful service - never again with Hertz! "
" The car I was given was with a sat nav which the agent said would not be charged; she said this not once but twice to both me and my wife and then charged me on my credit card, just upset and angry at a very poor, misleading and deceitful service - never again with Hertz! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PHILLIP - 01 November 2018
" As i said no car available on pick and still no refund, AutoEurope customer service were rude to me when i phoned to resolve the issue. I wont be using your company again "
" No cars were available when we went to pick the cars up and we had very young children with us. Staff were not helpful and i still haven't received a full refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by ERIC - 14 October 2018
" At the end of a long day travelling, a cheerful and smooth pick up is just what you need. "
" For some reason my official confirmation of reservation only got to me after I arrived in Carcassonne. However, a few quick questions among the desks soon found it on the sy stem and there was no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STELLA - 11 October 2018
" All went smoothly "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAMELA - 09 October 2018
" A very helpful member of staff dealt with us - thank you! "
" The car was larger than the one we ordered but everything was explained carefully to us and it was easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AHDY - 03 October 2018
" Car is clean and in good condtion "
" Quick and efficent staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 01 October 2018
" Great service, first choice for this location, many thanks and special mention to Victoria. "
" Excellent service: courteous, efficient, professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KEITH - 30 September 2018
" See above. "
" Yes, a very attentive trainee dealt with me very efficiently. Two follow up calls followed to check if I was satisfied with the service ( and quite possibly the performance of the trainee). A bit surprised to see the €250 deposit appear on my credit card statement although this has now been deducted. Descent car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEORGE - 26 September 2018
" I have not heard from 'Keddy' since my return to UK, so I assume all was well with the return of the hire car. Just would have been better to find a human to talk to at the time of return! "
" Pickup of hire car was excellent. Return not so. I was directed to an office which was being refurbished with no rep, to return the keys to. Went back to main office and was assured there was a rep. No rep. Eventually deposed the keys in the secure return box without having the peace of mind from having the car checked before I caught my flight. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 20 September 2018
" Could not take car into Spain without paying surcharge Alamo do not charge!!! "
" Spanish number plate for French hire? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by DAVID - 20 September 2018
" did not make it clear who the insurance was with. very dismissive in office always feel it is a battle just waiting to get ripped off. "
" Did not like the car / too large we order a small one Very marked and not all marks on the sheet provided "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by GARETH - 18 September 2018
" A much better experience than I have had normally. I will use Autoeurope again "
" A much better experience than I have had normally. I will use Enterprise again "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 14 September 2018
" Once again Auto Europe did a really good job , thank you. "
" Very pleasant lady called Ann who spoke perfect English. Didn't try to push extras when I told her I had my own insurance excess policy unlike Firefly. As the cost was lower than the parent company I will certainly book Keddy with you next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by GARY - 13 September 2018
" Easy "
" Considerably better than gold car or firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 09 September 2018
" Good overall "
" I found the staff friendly and efficient. Reduction of paperwork made for a quicker process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 06 September 2018
" Confusing practice of paying auto Europe for extra cover and the getting charged again by Firefly "
" Opted for Super Cover at €9 a day with free second driver .and rerun empty fuel option. 7 day hire and fuel should have cost £130 but charged over £200!!!! Absolute rip off! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by KENNETH - 06 September 2018
" See above "
" Great service but very expensive this time. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GORDON - 30 August 2018
" Excellent car "
" Slow on Pick-Up ( 1 Hour) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 30 August 2018
" Booking was easy but there appears to have been confusion over fuel policy etc. at the Carcassonne office. "
" On picking up the car we were told that the full fuel tank had been billed to us, at a cost of €79, and that therefore we were advised to return the car with as little fuel as possible. When we returned it we were told that this was not the case and we had to fill the tank otherwise we would now be billed the €79. Fortunately there was plenty of time to do this, but it was a little distressing to think that we might have been overcharged. It was also apparent that several other people returning their cars had been told the same thing. Evidently there is a staff training issue here. The car had a damaged rear quarter, which was unsightly, but it was otherwise fine. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CARCASSONNE, FR - Reviewed by STEVE - 27 August 2018
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GAIL - 18 August 2018
" Uneventful "
" All went well, positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by GAVIN - 13 August 2018
" As above. "
" Matthew was really helpful and reassuring - I was dreading the whole process having had bad experiences in the past. He had humour, was multilingual and very reassuring. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KATHRYN - 13 August 2018
" The basic car hire cost was fine but additional insurance was extortionate as was additional driver charges. "
" Additional driver charge was really high. Not clear when booking this would be an additional charge. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CRAIG - 11 August 2018
" Very good "
" Staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CLEMENT - 10 August 2018
" see above "
" a very efficient and friendly processing of the reservation. no unjustified extra insurance payments such as are charged by Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JULIE - 09 August 2018
" The only problem was that there was no sign for "Doller" and we could not find the office. We had to ask and were then told it was run by Hertz. "
" The only problem was that there was no sign for "Doller" and we could not find the office. We had to ask and were then told it was run by Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILSON - 07 August 2018
" Excellent see above "
" Excelleny overall Return in particular very good vehicle checked promptly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ASHLEY - 07 August 2018
" we travel to Carcassonne and have used hire car for a number of years...biz and pleasures yews would use you again "
" we are in dispute over fuel charged. the car was very dented..assume it was as we had booked a no excess ins. we were advised strongly to bring it back and they would refill any fuel used- as a service! and pay less than at the pump...we fortunately took a photo as we handed it back (used barely anything in a Corsa car and charged 60 euros for top up...outrageous!) your feedback would be helpful "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 2
CARCASSONNE, FR - Reviewed by HELEN - 24 July 2018
" I have no problems with AutoEurope but clearly Europcar need to have more staff at Bezier. None of the other car hire desks had a long slow-moving queue "
" The staff in Carcassonne were fine - The score of 7 is probably unfair for them & it would have been higher without the experience at Beziers where I stood in a queue for 1 hour waiting to drop off the vehicle & pay the local drop off fees. In the end I ran out of time and had to just leave the keys on the desk as I did not want to miss my flight. This was very disappointing as I have usually been very satisfied with AutoEurope and Europcar "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by PATRICK - 23 July 2018
" The hire car was most satisfactory for our needs - Peugeot 208 diesel. We spent 2 days of our brief holiday extensively touring. No hassle when returning car to the depot. "
" Took one hour in the queue due to staff selling top up insurance to all in queue before us! We had arranged our top up insurance in advance when we hired the car on-line. Could do with a by-pass system for people who did not need extra insurance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GREGOR - 19 July 2018
" Only issue was the half an hour we had to wait to get served to pick up the car. "
" All fine except delay in picking up car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by IAIN - 19 July 2018
" Some confusion about the fuel but it could have been our dodgy French! "
" difficult to locate the desk at Carcassonne airport as the contract said it was in the terminal and it was at Hertz across the road "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 17 July 2018
" Good "
" Helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by RICHARD - 16 July 2018
" All straightforward "
" Very quick collection this time and supplied with a new car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GRAHAM - 16 July 2018
" I shop around to see who is giving the best deal, thats WY I used you this time. "
" All went well, would use Europcar again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LEE - 14 July 2018
" As above "
" Contract was for a return with full tank. Staff stated that in fact should be returned at level found which in my case was just over half. Impossible to fill back to exact level so obliged to put more in to cover myself and ended up putting in two thirds of a tank! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by MARJORY - 14 July 2018
" Very positive in every way except the physical location of the car hire companies at Carcassonne airport. "
" Everything was fantastic except the location of the car hire companies is in a ridiculously awkward place at Carcassonne airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 11 July 2018
" Be nice to your customers and we'll come back - treat us like criminals and we'll go elsewhere "
" Tiny scratch on the hubcap caused totally unnecessary rudeness from staff, delay and frustration and uncertainty about being charged excessively. Honestly, you're not going to replace it or fix it - just let it go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 11 July 2018
" Overall very easy to navigate the website and the booking arrangements and with instant response and instant payments, I had no problems in arranging my car hire. Thank you "
" Friendly, helpful staff. Very good quality vehicles. Pick-up and drop-off very handily 'at the airport'. Will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KENNETH - 02 July 2018
" Website easy to navigate, however it's practically impossible to contact your people by phone - just goes on to hold and then cuts off "
" Main problem is that on a Saturday more counter staff are needed to deal with the arriving passengers. My flight was delayed so the counter staff were only needing to process passengers from my flight. There was only one member of staff on duty and although he worked as fast as possible, with 4 people in front of me, I was waiting for around 30 minutes and that is unacceptable. The hand back on the Tuesday was very fast and two members of staff were present - really require at least this level of staffing on a Saturday too please. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAN - 28 June 2018
" Friendly staff and speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 25 June 2018
" Great service, great value, fab staff; would always go back here first. "
" Always excellent service at this office (Alamo by Enterprise). Good vehicles, good value, staff always helpful, courteous and professional. Special mention this time for Victoria (Vicky) who was brilliant - thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 25 June 2018
" Auto Europe is easy to book with, prices and choices are clear, payments and refunds are hassle free. Will always book through them as we know what to expect and has not yet been let down. Thank you. "
" Staff are always professional and friendly , car was efficient and performed well. 'Always have a great rental experience with Thrifty. Thank you to all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GARY - 21 June 2018
" Efficient and quick experienceo "
" Nice staff and good value I'm a regular "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 21 June 2018
" we paid for a 7 seater ford galaxy or eqivelent as we was traveling with 4 adults and 2 children under 3 plus 6 suit cases plus hand luggage and a pram. When we got to carcasonne we was told we was getting a renault scenic which was only a 5 seater plus 2 in the boot with no room for the cases or pram. plus it would mean a child under 3 would have to sit in the boot seat alone as there wasnt enough leg room for a adult. The very rude and very unhelpful manager said the picture on my autoeurope recipt was wrong and we shouldnt of had a ford galaxy or equivelant but my point was as well as the picture it said ford galaxy 7 seater or eqivellent in writing so it didnt matter if the picture was wrong. after arguing for over a hour and phone calls to autocar europe the only thing he could offer us was to pay extra for a mini van and try to complain and get a refund when we got home. This wasnt an option for us as we only had enough money for our holiday and it wasnt our mistake we had paid for a 7 seater ford galaxy or equivellent and thats what we wanted. The manager was trying to say that your website had the Ford Galaxy as a different classification to the Thirfty classification they had the scenic in group G and the ford galaxy in group H. Again that wasnt our fault all we booked was a 7 seater with boot space we didnt look or compare classifications we just wanted what we paid for. After another 20 mins or so we asked him to phone his manager as the kids was sat outside in the baking sun for over a hour and 20 mins getting restless tired and hungry and in need of a drink. his manager then said to give us what we paid for and give us the mini van. which was what we had paid for. This then had a knock on effect for the start of the holiday as when we finaly got to Vias the supermarket was closed and we couldnt get food etc until the next day. i would like someone to contact me with a follow up about this dissapointing and easily avoidable experiance. And some sort of compensation/refund to help put this unplesent event behind us. "
" we paid for a 7 seater ford galaxy or eqivelent as we was traveling with 4 adults and 2 children under 3 plus 6 suit cases plus hand luggage and a pram. When we got to carcasonne we was told we was getting a renault scenic which was only a 5 seater plus 2 in the boot with no room for the cases or pram. plus it would mean a child under 3 would have to sit in the boot seat alone as there wasnt enough leg room for a adult. The very rude and very unhelpful manager said the picture on my autoeurope recipt was wrong and we shouldnt of had a ford galaxy or equivelant but my point was as well as the picture it said ford galaxy 7 seater or eqivellent in writing so it didnt matter if the picture was wrong. after arguing for over a hour and phone calls to autocar europe the only thing he could offer us was to pay extra for a mini van and try to complain and get a refund when we got home. This wasnt an option for us as we only had enough money for our holiday and it wasnt our mistake we had paid for a 7 seater ford galaxy or equivellent and thats what we wanted. The manager was trying to say that your website had the Ford Galaxy as a different classification to the Thirfty classification they had the scenic in group G and the ford galaxy in group H. Again that wasnt our fault all we booked was a 7 seater with boot space we didnt look or compare classifications we just wanted what we paid for. After another 20 mins or so we asked him to phone his manager as the kids was sat outside in the baking sun for over a hour and 20 mins getting restless tired and hungry and in need of a drink. his manager then said to give us what we paid for and give us the mini van. which was what we had paid for. This then had a knock on effect for the start of the holiday as when we finaly got to Vias the supermarket was closed and we couldnt get food etc until the next day. i would like someone to contact me with a follow up about this dissapointing and easily avoidable experiance. And some sort of compensation/refund to help put this unplesent event behind us. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by FRASER - 19 June 2018
" Jdjd "
" Excellent member of staff at check-in desk. Very helpful and efficient with excellent manner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by RUSSELL - 14 June 2018
" Booking through Auto Europe is always my first choice and they're associated with efficient, good value operations. "
" Efficient, professional service, well prepared car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MATTHIAS - 12 June 2018
" Pls see above. "
" Staff was very helpful and welcoming. The car (Opel Insignia) is a nice drive, but a bit nervous steering. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by ROGER - 12 June 2018
" Very good "
" Bigger car than I expected (Peugeot 508 GT Line) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICOLA - 08 June 2018
" Staff very good, but pick up process took a while. Only a short queue but paperwork took at least 10 minutes per person, despite efficient staff. Would be good if this could be simplified. "
" Staff very good, but pick up process took a while. Only a short queue but paperwork took at least 10 minutes per person, despite efficient staff. Would be good if this could be simplified. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 02 May 2018
" Great service "
" Prompt efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 02 May 2018
" All good. "
" Efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 30 April 2018
" Great service "
" Prompt efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SHARON - 30 April 2018
" Very easy and affordable "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 29 April 2018
" No thanks "
" No thanks "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 05 July 2015
" Booking was easy "
" Both collection and return were quick and straight forward. "
CARCASSONNE, FR - Reviewed by GARY - 04 July 2015
" The cost of the insurance that we had to take out, plus the cost of the car for 1week was to much, the costs should be shown up front "
CARCASSONNE, FR - Reviewed by PAUL - 02 July 2015
CARCASSONNE, FR - Reviewed by CHRISTOPHER - 01 July 2015
" Excellent customer service "
CARCASSONNE, FR - Reviewed by PETER - 28 June 2015
" Not happy to be charged for a full tank of petrol when only used a quarter of a tank. Felt ripped off. "
CARCASSONNE, FR - Reviewed by IAN - 24 June 2015
" Although a generally satisfying experience, with polite and helpful staff, I feel that the long wait at the counter to get the car has stopped me giving a 100% satisfied score. I feel that with frequent users such as myself, it should be possible with modern technology to process customers far more quickly. "
CARCASSONNE, FR - Reviewed by WILLIAM - 24 June 2015
" Excellent service.Thank You. "
CARCASSONNE, FR - Reviewed by EDWARD - 20 June 2015
" Waste ground plck up polnt was a dissapointment. In fairness it was the same for all hire companies. "
CARCASSONNE, FR - Reviewed by SANDRA - 17 June 2015
" My car could have been cleaner but apart from that everything was good. Staff in the office were really nice and helpful. "
CARCASSONNE, FR - Reviewed by GREGORY - 11 June 2015
CARCASSONNE, FR - Reviewed by JAMES - 10 June 2015
" We chose Enterprise after reading a favourable review in Which and were not disappointed. The service provided in Carcassonne was excellent. The office was only yards from the terminal,the staff were friendly and efficient and spoke excellent english. The ability to return the car with a full tank of fuel was appreciated. We will definitely use Enterprise in the future. "
CARCASSONNE, FR - Reviewed by JAMES - 07 June 2015
CARCASSONNE, FR - Reviewed by PAUL - 02 June 2015
" Excellent service, nice and friendly and really impressed with the quality of the vehicle "
CARCASSONNE, FR - Reviewed by ALAN - 01 June 2015
" All went well.Very pleased "
" Excellent service from Clement car was underpowered with 4 passengers with luggage "
CARCASSONNE, FR - Reviewed by MARK - 25 May 2015
" Very helpful and efficient staff . Upgraded which was great . Easy no fuss return . "
CARCASSONNE, FR - Reviewed by RICHARD - 23 May 2015
" Always find them very helpful. "
CARCASSONNE, FR - Reviewed by KEITH - 21 May 2015
" Very impressed with quality of staff at Citer "
CARCASSONNE, FR - Reviewed by ANDREW - 13 May 2015
" As ever very easy to use website and delivered what I ordered. "
" Probably the best car hire office I have ever dealt with! Free upgrade, very helpful staff and they even phoned me after about 36 hours of having the car to ask if everything was OK! That has NEVER happened before. "
CARCASSONNE, FR - Reviewed by MARYLYNNE - 08 May 2015
CARCASSONNE, FR - Reviewed by JANET - 06 May 2015
CARCASSONNE, FR - Reviewed by ROBERT - 05 May 2015
CARCASSONNE, FR - Reviewed by JENNIFER - 02 May 2015
" Good service, efficient and effective "
" Always had excellent cars 3 years running but this 4th year the Twingo was definitely tired, stained seats and coachwork scratched. Staff still very efficient just a disappointing car "
CARCASSONNE, FR - Reviewed by COLIN - 29 April 2015
" your service was good. "
" Service by Citer (enterprise) was first class. A nearly new car was provided, bigger than expected at no extra cost and were even given a telephone call on the second day to ensure all was ok. "
CARCASSONNE, FR - Reviewed by KEVIN - 16 April 2015
" Easy to use website that enabled us to find the car we wanted at the best available price. "
" Excellent service. The friendly staff inspected the car with me on collection and on return, and were keen to ensure that car hire from Citer was a pleasant and trouble free experience. Car was well prepared and exactly as described. "
CARCASSONNE, FR - Reviewed by IAN - 15 April 2015
" booking process v easy "
" Excellent Very friendly, attentive and speedy "
CARCASSONNE, FR - Reviewed by MARK - 10 April 2015
" This was a very easy site to use. The transaction was very smooth from start to finish. "
" The staff in Carcassonne was excellent they were very friendly, picking the car up was the smoothest car hire transaction I have ever done . It was the first time I had used Enterprise and I will definitely be using them again. "
CARCASSONNE, FR - Reviewed by HANI - 07 March 2015
" good prices on offer simple booking system. good range "
" The car at Enterprise had 45000 km on the clock had faulty shockabsorber on the front right. was not up to the standard of a rent car "
CARCASSONNE, FR - Reviewed by ROBERT - 20 February 2015
" Always happy with Auto Europe and use them every time we travel abroad. "
" The car could have been cleaner but the service from their representative was excellent. "
CARCASSONNE, FR - Reviewed by ROBERT - 20 February 2015
" Always happy with Auto Europe and use them every time we travel abroad. "
" The car could have been cleaner but the service from their representative was excellent. "
CARCASSONNE, FR - Reviewed by ANTHONY - 19 October 2014
" Hassle free, good value.Comfortable and economical car. Will definitely use your company for any future car hire "
" Good, economical car, Helpful staff. No problems encounted "
CARCASSONNE, FR - Reviewed by FRANCIS - 16 October 2014
" No problems. Easy to use. "
" Good service. Car could have been in better condition. Lots of damage. "
CARCASSONNE, FR - Reviewed by STEPHEN - 06 October 2014
" Excellent service "
" Prompt and friendly service, convenient location just outside the terminal building. "
CARCASSONNE, FR - Reviewed by ROSEMARIE - 06 October 2014
" Everything was perfect. VEry friendly staff. Great car. "
CARCASSONNE, FR - Reviewed by ROBERT - 21 September 2014
" Have always used you infRANCE, Germany and South Africa and never had a problem. Still awaiting final bill fromFirefly, Crcassone. Always very wary about Car Hire firms inFrance. "
" Kept religiously to their instructions. Car returned with a fulltank and spotless. Car was fine, well scratched, but not by me. Tried to sell me extra CDW but have own CDW excess insurance. No problems and was declared everything OK on returning examination of vehicle. Will await the final credit card bill with trepidation after the problems my brother had inBrest with a rival company. "
CARCASSONNE, FR - Reviewed by DAVID - 06 September 2014
" Easy to manage on website and easy to find on the ground. "
" Staff were very friendly and helpful. Car park in Carcassonne was a bit of a mess though. "
CARCASSONNE, FR - Reviewed by ANTONY - 18 August 2014
" Very easy to book, good choice of vehicles "
" Rather slow service on collection due to influx of customers from our flight "
CARCASSONNE, FR - Reviewed by ABIGAIL - 13 August 2014
" Straight forward and easy process. Good value for money. "
" No problems encountered. Straight forward service. "
CARCASSONNE, FR - Reviewed by DONOUGH - 22 July 2014
" Excellent website.. "
" Excellent service and vehicle "
CARCASSONNE, FR - Reviewed by GREGOR - 17 June 2014
" No comments both the help I was given by the agent on the phone and the local agents ( citer) was exemplary Feel free to send any discounts for loyl customers - I have been a memeber of avis for some time but will now switch. "
" None apart from praise - the local staff were tremendously helpful thanks "
CARCASSONNE, FR - Reviewed by ROGER - 27 May 2014
" Very helpful when I had to cancel a booking due to my wife having had an accident and we were unable to travel "
" Very good service and helpful staff. Have booked with them many times "
CARCASSONNE, FR - Reviewed by JOHN - 03 May 2014
" I expected a good service and i got what I expected, you are now my first choice for sure. "
" Could speed up check-in with some of the paperwork being completed prior to arrival. Staff very good and most helpful. "
CARCASSONNE, FR - Reviewed by JOHN65 - 13 April 2014
" Very happy with the car, slight problem with pick-up as always seems to take forever at any of the hire companies desks. Question the need to re enter all the booking details plus a whole lot of other information. If this could be done in advance it would save the individual companies lots of time and administration cost and improve customer experience. "
" Very good but as above lots of time lost spent at the desk awaiting processing of hire agreement. If this done in advance it would speed up and improve customer experience considerably. "
CARCASSONNE, FR - Reviewed by CAROLE - 08 February 2014
" Great service. Nice young man on desk very helpful. "
CARCASSONNE, FR - Reviewed by ANDREW - 21 January 2014
" I have used Auto Europe on many occasions. As I only use the car for short journeys in France I particularly like the option of returning the car with a full tank. Although Auto Europe may initially appear to be slightly more expensive when the additional cost of a full tank of fuel (50-70 euros) is included Auto Europe is much more competitive for someone like me. "
" Excellent. Speedy service. Car in very good condition. No problems at all. "
CARCASSONNE, FR - Reviewed by DAVID - 17 December 2013
" Booking form needs to mention that your local agent is Citer more clearly (only stated in small print) I spent time trying to find an auto europe office at the airport. The telephone no. of the local Citer office needs to be much clearer including the number to ring if in France i.e.leaving off the prefix no. "
" Better signage for your office required at the airport. There are a number of large potholes + a large puddle in the parking compound which detracts from the overall appearance of your site office. Your staff were extremely polite and helpful. "
CARCASSONNE, FR - Reviewed by RICHARD - 05 December 2013
" We have used Auto Europe before and have been very pleased with the service, pricing and preparation of the cars. "
" The only comment would be that I would like the choice as to whether I bring the car back with a full tank or not. On arrival at Carcassonne Airport your office was closed but our paper work etc was dealt with very well by Hertz. "
CARCASSONNE, FR - Reviewed by JOHN - 16 November 2013
" We are constant users of your car hire as we have a house in france, it is too far to drive from our home in england so hiring a car at carcassonne airport is ideal and to date your service has been wonderfull. see you soon "
" no problems staff good car good "
CARCASSONNE, FR - Reviewed by STUART - 06 November 2013
" Few marks on car that where are not on damage report had to go back to office to report same. But apart from that very fast service. "
CARCASSONNE, FR - Reviewed by COLIN - 04 August 2013
" All worked as expected, with goog information and a good price point. "
" Pick up service was poor, with little information given, vehicle had some unrecorded damage, which was then poorly documented by the rep. My return flight was prior to the opening hours of the airport desk, with instructions from the rep to leave the keys in the key drop facility, however, Firefly do not have a key drop, so left at the neighbouring Hertz key drop, which was the name on the key tag. Again the rep could have given clearer information to reduce the hassle at a stressful time. "
CARCASSONNE, FR - Reviewed by DENIS - 02 August 2013
" Very helpful "
" Very helpful "
CARCASSONNE, FR - Reviewed by RICHARD - 18 July 2013
" The car was fine but I was confused by the deal with the petrol. Having to pay for a full tank irrespective of what was in was not good. Why could we not just return with a full tank? Also the drop off was poor. We were on an early flight and on the car return the office was unmanned (no office hours listed or anything) and no key drop was available. Still not sure we sorted that out as had to drop the keys off with Hertz? This is the kind of holiday stress I did not need and it it could have been resolved without any extra cost. "
" The car was fine but I was confused by the deal with the petrol. Having to pay for a full tank irrespective of what was in was not good. Why could we not just return with a full tank? Also the drop off was poor. We were on an early flight and on the car return the office was unmanned (no office hours listed or anything) and no key drop was available. Still not sure we sorted that out as had to drop the keys off with Hertz? This is the kind of holiday stress I did not need and it it could have been resolved without any extra cost. "
CARCASSONNE, FR - Reviewed by NICHOLAS - 04 July 2013
" Had Hyundai is30 blue. with 25,000kms on the clock. Super little car and very economical. The whole of Carcassonne airport needs re-developing inc the car hire area and car parks. "
CARCASSONNE, FR - Reviewed by STEPHEN - 01 July 2013
" be more aware about selling the extra insurance and to give and explain the correct paperwork on departure and return "
" be more aware about selling the extra insurance and to give and explain the correct paperwork on departure and return "
CARCASSONNE, FR - Reviewed by PATRICK - 26 June 2013
" Web site easy to use. "
" Friendly, efficient and all ran smoothly as usual - I am a returning customer. "
CARCASSONNE, FR - Reviewed by TIMOTHY - 25 June 2013
" Everything was handle very smoothly. No problems. It was easy to use and helped us in finding a carhire company that was a good price and also well known to us. "
" Only one problem, the lady serving us was a bit off hand. We had been up since early morning and it would have been nice to have a more friendly welcome. "
CARCASSONNE, FR - Reviewed by GEOFFREY - 18 June 2013
" Helpful staff (English spoken) "
" Car was fine, we had a good time. Only problem was the state of the muddy, sloping carpark which was not easy to access and not well signposted. "
CARCASSONNE, FR - Reviewed by MARTYN - 15 June 2013
" Works just fine, as always. We recomend to our house renters. "
" Car not very clean on pickup, many scratches on paintwork. Other than that, fine. "
CARCASSONNE, FR - Reviewed by PATRICIA - 07 June 2013
" cross boarder fees should be made clear,France to spain and spain to france. "
" Very good staff "
CARCASSONNE, FR - Reviewed by ANNABEL - 06 June 2013
" Good efficient service "
" Not sure who National 3 are, car from Europcar "
CARCASSONNE, FR - Reviewed by KATHARINE - 06 June 2013
" very good service, very good car, we will use again. Many thanks "
CARCASSONNE, FR - Reviewed by FRANK - 05 June 2013
" Everything went smoothly. "
" Excellent friendly service and the car was new. "
CARCASSONNE, FR - Reviewed by ANTHEA - 29 May 2013
" Very impressed with cancellation procedure when we had to change our plans. Very easy booking process and no problems on collection. Please to have second driver included "
" A bit better signage to show they were in conjunction with Europcar would help "
CARCASSONNE, FR - Reviewed by DAVID - 21 May 2013
" Easy booking with no fuss "
" Car waiting on arrival at airport. Very good service. "
CARCASSONNE, FR - Reviewed by GORDON - 02 April 2013
" Very efficient and sorted out a change to my booking very quickly. "
" Eurocar only had 1 assistant working and the queue was very long and it took over 40 minutes to get pre booked car sorted ! "
CARCASSONNE, FR - Reviewed by SAMUEL - 11 February 2013
" VW Polo diesel is a great car....smooth and trouble free. "
" As good as it gets! "
CARCASSONNE, FR - Reviewed by CHRISTINA - 27 January 2013
" very straightforward web site ! "
" As ever , charming and helpful staff, quick filling of forms , keys issued and off we go !! "
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