Located deep in the Languedoc region of the south of France, the medieval city of Carcassonne is without doubt one of the prettiest places in Europe. Located at a height of almost 500 feet, a fortified settlement has existed on its hill since before the Romans and today its massive defences still encircle the city's castle and fine Gothic cathedral. The walls date in part from the Visigothic period but were subsequently strengthened by King Louis IX in 1250 and again by Philip the Bold in 1280. Divided by the river Aude, Carcassonne is actually two cities in one with the much-photographed Cité de Carcassonne on its east bank (whose main entrance is the Porte Narbonnaise) and the Bastide St-Lois (of 13th-century origin) to the west of the river and connected by the medieval Pont Vieux. Containing courtyards, fairy-tale towers and a museum whose artefacts were excavated in the local area, Carcassonne's imposing castle is normally the first place to visit, especially for newcomers, with the views from its ramparts extending as far as the Pyrenees Mountains. Close by, the Saint-Nazaire Basilica features a magnificent interior further enhanced by the most beautiful stained-glass windows in the south of France. Don't miss, also, the Museum of Fine Arts whose permanent collection is of French and Dutch paintings that span the 17th-19th centuries. With your car hire in Carcassonne, you can head into the Black Mountains (Montagne Noire) to see a mythical-looking set of Cathar castles before dropping in on the local vineyards to taste some of the fine wines for which the surrounding Languedoc region is so famous.
Auto Europe is here to help you plan your dream trip to the enchanting city of Carcassonne. As a leading company in the global car rental industry, we currently operate in over 24,000 locations in more than 180 different destinations, providing our clients the flexibility to pick up their vehicle at convenient locations in downtown Carcassonne or from Carcassonne Airport just a couple of miles west of the city centre. Besides offering the very best quality of service, Auto Europe is also proud to guarantee the lowest rates on the market on account of our long-lasting partnerships with all the top international and local suppliers. No other company gives you such a wide range of vehicles for hire, from low-cost runarounds for exploring the medieval streets of Carcassonne to a sumptuous SUV for that once-in-a-lifetime road-trip through the picturesque Languedoc and Provence regions of south-east France. To make sure you've made the right choice, scroll down through some of the comments other travellers have left in our Carcassonne car hire reviews section below and start planning your trip today.
" Auto Europe always have the best prices and vehicle selections "
" Very quick, friendly and efficient service. Really good to have a call the day before drop-off to confirm arrangements as we were dropping off out of hours. Will definitely use again. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy bookings and very competitive "
" Simple and easy to book and very efficient collection "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. Needed a car at very short notice and this was no problem. "
" Very friendly and helpful staff. Good ambassadors for the company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fast, efficient,friendly service. "
" No fuss, no problems. Very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Brand new car, easy collection and return. "
" Very efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good - no problems "
" very good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straight forward and hassle free with no hard sell and easy pick up and return "
" Very efficient and hassle free (unlike some) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Lovely car "
" Very easy rental and drop off process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. Use again "
" Always use them, always the cheapest "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems at all . Will definitely be using Dollar again. We have a house in France and fly over frequently so it good to know a reliable efficient car hire company "
" Very quick hand-over when we collected the car and the same when we took it back. I particularly liked the car report online with photographs of past damage. I'm always worried about scuffs etc when using public car parks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything went exactly as it should and the customer service was e100 per cent good...very satisfied "
" friendly people, checked over the car at the start with us thoroughly and explained how everything worked, great with us on the return too, got a free upgrade too to a great car, couldn't fault them and would be very happy to use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the whole experience was excellent, the staff, the car, ease of picking up and dropping off was excellent, thank you all at Firefly. "
" staff very efficent and friendly, car was in good condition with no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent staff at Carcassonne "
" Efficient customer service. Car not as clean as you would expect. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very good service "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with this car hire "
" Friendly and knowledgeable staff on the desk in Carcassonne. Quick service. Nice clean car. Very happy! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking process and very good service at the airport. "
" On this occasion the process was very smooth. Staff friendly and efficient. No problems at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We had full confidence with Europcar and would use them again subject to car hire price. "
" Very pleased with Europcar. Excellent car and at a very good rate. Service excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Amazing "
" Amazing "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price. Clean car. "
" Easy check in and drop off. Pleasant staff. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good website and easy to use. "
" Usual excellent Hertz service, but cheaper! Great experience, thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above good staff welcome, quality vehicle and process smooth "
" Very good welcome and explaination of rental. Car quality good including a high specification model. Drop off straight forward "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, a good experience. Nearly new car at a reasonable price. "
" Collecting and returning the car were easy with little hassle. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good experience booking with auto Europe, will use again "
" Friendly staff, all as expected no hidden costs or surprises "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service - thank you! "
" Great service - thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy hire and good price "
" efficient and well run "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was made very easy. "
" We are regular users of your company, especially at Carcassonne, and we have always received excellent service. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall happy and will use again. "
" Quick and easy pick-up. No pressure to buy extra insurance. Great car Fiat 500x. More staff required for car drop off as had to wait a while. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" Simple booking process with confirmation emails and advice given proactively throughout "
" I arrived early to pick up the car only to be told that I could complete the registration process but I would have to wait 30 minutes until my specified pick up time to collect the care. I left the rental depot and on my return there was a queue at the rental desk. However the member of staff who registered my details saw that I had returned and immediately took me to collect the car, effectively jumping the queue. So I was not delayed in any way "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy "
" Good friendly & helpful staff "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I do a fair amount of car hire each year. The Alamo and The Enterpise guys are starting to show a considerable advantage over the others in both of terms of service and easy to deal with. Just continue to keep your prices keen and you will have my business for a long time. "
" Very straight forward and polite. The guys explained everything in detail and walked me around the car. This is something your competitors don't always do. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking with varied selection of car hire companies and vehicle classes. "
" Very straight forward, everything explained and great customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and reliable. "
" A slight delay in obtaining the car, as there were other customers before us, following the arrival of the plane, but not serious, and the service was polite and helpful. In every other respect we were delighted. One of the best of many car hire experiences! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Completed satisfactorily "
" Car hire is becoming increasingly expensive with all companies but was very pleased with this experience, "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None apart from what I've said "
" Good service at the Europcar desk & altogether a good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Excellent reception service, efficient, fast and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car hire easy to pickup and drop off car "
" Quick efficient and staff were very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See above "
" As usual great experience with Keddy. This time in particular really helpful staff. Lovely vehicle clean and in excellent condition. Quick pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" Ecellent staff in Andrew who is the perfect front man for your operation.His costumer skills in all departments will ensure clients will come back every time.Well done. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no problems "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good rental. Easy to find. Efficient and very helpful. "
" Staff very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" No problems at all. All went very smoothly, unlike previous experiences with other companies, especially Firefly. "
" Very friendly and helpful staff. Smooth process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brilliant reception, quick and friendly and drop off good, new facilities much appreciated "
" Excellent - good price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Quicker than most other car hirers when at collection desk although for a regular hirer I would hope the process could be speeded up. "
" Very friendly and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Top staff "
" Top staff "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" See above "
" We were met at the airport as soon as we disembarked and dropped off there afterwards. No fuss. An efficient service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very helpful member of staff dealt with us - thank you! "
" The car was larger than the one we ordered but everything was explained carefully to us and it was easy to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car is clean and in good condtion "
" Quick and efficent staff "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Great service, first choice for this location, many thanks and special mention to Victoria. "
" Excellent service: courteous, efficient, professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A much better experience than I have had normally. I will use Autoeurope again "
" A much better experience than I have had normally. I will use Enterprise again "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Once again Auto Europe did a really good job , thank you. "
" Very pleasant lady called Ann who spoke perfect English. Didn't try to push extras when I told her I had my own insurance excess policy unlike Firefly. As the cost was lower than the parent company I will certainly book Keddy with you next time "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy "
" Considerably better than gold car or firefly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good overall "
" I found the staff friendly and efficient. Reduction of paperwork made for a quicker process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very good "
" Staff excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent see above "
" Excelleny overall Return in particular very good vehicle checked promptly "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The hire car was most satisfactory for our needs - Peugeot 208 diesel. We spent 2 days of our brief holiday extensively touring. No hassle when returning car to the depot. "
" Took one hour in the queue due to staff selling top up insurance to all in queue before us! We had arranged our top up insurance in advance when we hired the car on-line. Could do with a by-pass system for people who did not need extra insurance. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Helpful and efficient. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" All straightforward "
" Very quick collection this time and supplied with a new car. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" I shop around to see who is giving the best deal, thats WY I used you this time. "
" All went well, would use Europcar again. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very easy to navigate the website and the booking arrangements and with instant response and instant payments, I had no problems in arranging my car hire. Thank you "
" Friendly, helpful staff. Very good quality vehicles. Pick-up and drop-off very handily 'at the airport'. Will use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service, great value, fab staff; would always go back here first. "
" Always excellent service at this office (Alamo by Enterprise). Good vehicles, good value, staff always helpful, courteous and professional. Special mention this time for Victoria (Vicky) who was brilliant - thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is easy to book with, prices and choices are clear, payments and refunds are hassle free. Will always book through them as we know what to expect and has not yet been let down. Thank you. "
" Staff are always professional and friendly , car was efficient and performed well. 'Always have a great rental experience with Thrifty. Thank you to all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and quick experienceo "
" Nice staff and good value I'm a regular "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking through Auto Europe is always my first choice and they're associated with efficient, good value operations. "
" Efficient, professional service, well prepared car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Bigger car than I expected (Peugeot 508 GT Line) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. "
" Efficient and friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was easy "
" Both collection and return were quick and straight forward. "
" All went well.Very pleased "
" Excellent service from Clement car was underpowered with 4 passengers with luggage "
" As ever very easy to use website and delivered what I ordered. "
" Probably the best car hire office I have ever dealt with! Free upgrade, very helpful staff and they even phoned me after about 36 hours of having the car to ask if everything was OK! That has NEVER happened before. "