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CARCASSONNE CAR HIRE REVIEWS
Car hire reviews in Carcassonne
Located deep in the Languedoc region of the south of France, the medieval city of Carcassonne is without doubt one of the prettiest places in Europe. Located at a height of almost 500 feet, a fortified settlement has existed on its hill since before the Romans and today its massive defences still encircle the city's castle and fine Gothic cathedral. The walls date in part from the Visigothic period but were subsequently strengthened by King Louis IX in 1250 and again by Philip the Bold in 1280. Divided by the river Aude, Carcassonne is actually two cities in one with the much-photographed Cité de Carcassonne on its east bank (whose main entrance is the Porte Narbonnaise) and the Bastide St-Lois (of 13th-century origin) to the west of the river and connected by the medieval Pont Vieux. Containing courtyards, fairy-tale towers and a museum whose artefacts were excavated in the local area, Carcassonne's imposing castle is normally the first place to visit, especially for newcomers, with the views from its ramparts extending as far as the Pyrenees Mountains. Close by, the Saint-Nazaire Basilica features a magnificent interior further enhanced by the most beautiful stained-glass windows in the south of France. Don't miss, also, the Museum of Fine Arts whose permanent collection is of French and Dutch paintings that span the 17th-19th centuries. With your car hire in Carcassonne, you can head into the Black Mountains (Montagne Noire) to see a mythical-looking set of Cathar castles before dropping in on the local vineyards to taste some of the fine wines for which the surrounding Languedoc region is so famous.
Auto Europe is here to help you plan your dream trip to the enchanting city of Carcassonne. As a leading company in the global car rental industry, we currently operate in over 24,000 locations in more than 180 different destinations, providing our clients the flexibility to pick up their vehicle at convenient locations in downtown Carcassonne, at Carcassonne Train Station or from Carcassonne Airport just a couple of miles west of the city centre. Besides offering the very best quality of service, Auto Europe is also proud to guarantee the lowest rates on the market on account of our long-lasting partnerships with all the top international and local suppliers. No other company gives you such a wide range of vehicles for hire, from low-cost runarounds for exploring the medieval streets of Carcassonne to a sumptuous SUV for that once-in-a-lifetime road-trip through the picturesque Languedoc and Provence regions of south-east France. To make sure you've made the right choice, scroll down through some of the comments other travellers have left in our Carcassonne car hire reviews section below and start planning your trip today.
AUTO EUROPE CARCASSONNE, FRANCE Car Rental Reviews
Average Rating for Auto Europe Carcassonne:
CARCASSONNE, FR - Reviewed by JOSEPHINE - 26 March 2022
" Straightforward to book, easy to cancel if needed. "
" Had to request an alternative car. First car allocated to me was very old, sticky gear shift and had difficulty overtaking esp on an incline. It also had a few damaged areas on body work. Second car was slightly better. Overall quality of cars available in this group at this location wasn't up to its usual standard, and was more expensive than bigger locations, ie Toulouse. Staff were very helpful, and professional, as usual, "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by ALAN - 27 November 2021
" Generally good "
" Arrival - staff level ok Return - long wait to return keys and inspection due to staffing levels "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by MICHAEL - 15 November 2021
" Good, easy booking, good value, good back up "
" Very good service, great value, great vehicle (clean/new/great condition). Only negative was a long wait/queue to pick up, only one staff member serving. Took an hour from starting to queue to driving away. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ALISTER - 25 October 2021
" It's a really simple, easy way to sort car hire. "
" Lady at the counter was fantastic! Really helpful and friendly! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 28 September 2021
" All went well, we upgraded at low cost as our party size increased. Vehicle in good condition "
" All went very well without hitches "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GERALDINE - 27 August 2021
" Lovely staff, very helpful, cars have been exactly what I've expected. Good experience. "
" Have rented before from you and have always been pleased with the service and pleasantness of the staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SHEENA - 30 September 2020
" Auto Europe always have the best prices and vehicle selections "
" Very quick, friendly and efficient service. Really good to have a call the day before drop-off to confirm arrangements as we were dropping off out of hours. Will definitely use again. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 28 September 2020
" Easy bookings and very competitive "
" Simple and easy to book and very efficient collection "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 07 September 2020
" Very good. Needed a car at very short notice and this was no problem. "
" Very friendly and helpful staff. Good ambassadors for the company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 05 March 2020
" Fast, efficient,friendly service. "
" No fuss, no problems. Very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NEIL - 27 February 2020
" Excellent "
" Excellent "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JANINE - 25 February 2020
" Brand new car, easy collection and return. "
" Very efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NIGEL - 05 February 2020
" very good - no problems "
" very good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 05 February 2020
" Straight forward and hassle free with no hard sell and easy pick up and return "
" Very efficient and hassle free (unlike some) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTINE - 10 January 2020
" Lovely car "
" Very easy rental and drop off process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 23 December 2019
" All good. Use again "
" Always use them, always the cheapest "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STELLA - 28 November 2019
" No problems at all . Will definitely be using Dollar again. We have a house in France and fly over frequently so it good to know a reliable efficient car hire company "
" Very quick hand-over when we collected the car and the same when we took it back. I particularly liked the car report online with photographs of past damage. I'm always worried about scuffs etc when using public car parks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 25 November 2019
" everything went exactly as it should and the customer service was e100 per cent good...very satisfied "
" friendly people, checked over the car at the start with us thoroughly and explained how everything worked, great with us on the return too, got a free upgrade too to a great car, couldn't fault them and would be very happy to use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRIAN - 07 November 2019
" the whole experience was excellent, the staff, the car, ease of picking up and dropping off was excellent, thank you all at Firefly. "
" staff very efficent and friendly, car was in good condition with no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 29 October 2019
" Excellent staff at Carcassonne "
" Efficient customer service. Car not as clean as you would expect. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JONATHAN - 29 October 2019
" Very good service "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ADRIAN - 29 October 2019
" Very happy with this car hire "
" Friendly and knowledgeable staff on the desk in Carcassonne. Quick service. Nice clean car. Very happy! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTINE - 22 October 2019
" Easy booking process and very good service at the airport. "
" On this occasion the process was very smooth. Staff friendly and efficient. No problems at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANTHONY - 20 October 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MICHAEL - 18 October 2019
" We had full confidence with Europcar and would use them again subject to car hire price. "
" Very pleased with Europcar. Excellent car and at a very good rate. Service excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRIAN - 17 October 2019
" Amazing "
" Amazing "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STEPHEN - 16 October 2019
" Good price. Clean car. "
" Easy check in and drop off. Pleasant staff. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NIGEL - 07 October 2019
" Good website and easy to use. "
" Usual excellent Hertz service, but cheaper! Great experience, thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LEE - 30 September 2019
" As above good staff welcome, quality vehicle and process smooth "
" Very good welcome and explaination of rental. Car quality good including a high specification model. Drop off straight forward "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 24 September 2019
" Overall, a good experience. Nearly new car at a reasonable price. "
" Collecting and returning the car were easy with little hassle. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by LESLIE - 19 September 2019
" Good experience booking with auto Europe, will use again "
" Friendly staff, all as expected no hidden costs or surprises "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DENIS - 03 September 2019
" No problems at all. Counter staff were friendly and efficient and car was clean and in good order. Thank you "
" No problems at all. Counter staff were friendly and efficient and car was clean and in good order. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICOLA - 23 August 2019
" Great service - thank you! "
" Great service - thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by LINDSEY - 14 August 2019
" Overall very positive experience, besides the time taken to return the car due to the flat tyre. The desk is often busy but the staff are very helpful. "
" The only slightly annoying thing was that we got a flat tyre about 45 mins into the car hire. We couldn't get hold of the company by phone and so proceeded to our destination (another 10 mins or so). The following day we then had to drive an hour back to Carcassonne to get a replacement car, which took up most of our morning. "
Overall Value: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JAMES - 13 August 2019
" easy hire and good price "
" efficient and well run "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAMELA - 10 August 2019
" Everything was made very easy. "
" We are regular users of your company, especially at Carcassonne, and we have always received excellent service. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 27 July 2019
" Overall happy and will use again. "
" Quick and easy pick-up. No pressure to buy extra insurance. Great car Fiat 500x. More staff required for car drop off as had to wait a while. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by NIGEL - 24 July 2019
" Simple booking process with confirmation emails and advice given proactively throughout "
" I arrived early to pick up the car only to be told that I could complete the registration process but I would have to wait 30 minutes until my specified pick up time to collect the care. I left the rental depot and on my return there was a queue at the rental desk. However the member of staff who registered my details saw that I had returned and immediately took me to collect the car, effectively jumping the queue. So I was not delayed in any way "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FELICITY - 24 July 2019
" Happy "
" Good friendly & helpful staff "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ALEXANDER - 22 July 2019
" I do a fair amount of car hire each year. The Alamo and The Enterpise guys are starting to show a considerable advantage over the others in both of terms of service and easy to deal with. Just continue to keep your prices keen and you will have my business for a long time. "
" Very straight forward and polite. The guys explained everything in detail and walked me around the car. This is something your competitors don't always do. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROBERT - 24 June 2019
" Easy booking with varied selection of car hire companies and vehicle classes. "
" Very straight forward, everything explained and great customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JONATHAN - 23 April 2019
" Easy to book and reliable. "
" A slight delay in obtaining the car, as there were other customers before us, following the arrival of the plane, but not serious, and the service was polite and helpful. In every other respect we were delighted. One of the best of many car hire experiences! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GRAHAM - 14 March 2019
" Completed satisfactorily "
" Car hire is becoming increasingly expensive with all companies but was very pleased with this experience, "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICHOLAS - 22 February 2019
" None apart from what I've said "
" Good service at the Europcar desk & altogether a good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by E M - 11 February 2019
" Very good "
" Excellent reception service, efficient, fast and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TERENCE - 23 January 2019
" Good car hire easy to pickup and drop off car "
" Quick efficient and staff were very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ANNE - 18 January 2019
" See above "
" As usual great experience with Keddy. This time in particular really helpful staff. Lovely vehicle clean and in excellent condition. Quick pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GERALD - 09 January 2019
" See above. "
" Ecellent staff in Andrew who is the perfect front man for your operation.His costumer skills in all departments will ensure clients will come back every time.Well done. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BARBARA - 29 December 2018
" no problems "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 22 December 2018
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AIDAN - 12 December 2018
" Good rental. Easy to find. Efficient and very helpful. "
" Staff very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by GORDON - 08 December 2018
" No problems at all. All went very smoothly, unlike previous experiences with other companies, especially Firefly. "
" Very friendly and helpful staff. Smooth process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by E M - 03 December 2018
" Brilliant reception, quick and friendly and drop off good, new facilities much appreciated "
" Excellent - good price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by ROBERT - 29 November 2018
" Quicker than most other car hirers when at collection desk although for a regular hirer I would hope the process could be speeded up. "
" Very friendly and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 14 November 2018
" Top staff "
" Top staff "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by GEOFFREY - 01 November 2018
" See above "
" We were met at the airport as soon as we disembarked and dropped off there afterwards. No fuss. An efficient service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAMELA - 09 October 2018
" A very helpful member of staff dealt with us - thank you! "
" The car was larger than the one we ordered but everything was explained carefully to us and it was easy to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AHDY - 03 October 2018
" Car is clean and in good condtion "
" Quick and efficent staff "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 01 October 2018
" Great service, first choice for this location, many thanks and special mention to Victoria. "
" Excellent service: courteous, efficient, professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GARETH - 18 September 2018
" A much better experience than I have had normally. I will use Autoeurope again "
" A much better experience than I have had normally. I will use Enterprise again "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 14 September 2018
" Once again Auto Europe did a really good job , thank you. "
" Very pleasant lady called Ann who spoke perfect English. Didn't try to push extras when I told her I had my own insurance excess policy unlike Firefly. As the cost was lower than the parent company I will certainly book Keddy with you next time "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by GARY - 13 September 2018
" Easy "
" Considerably better than gold car or firefly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 09 September 2018
" Good overall "
" I found the staff friendly and efficient. Reduction of paperwork made for a quicker process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STEVE - 27 August 2018
" Good "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CRAIG - 11 August 2018
" Very good "
" Staff excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILSON - 07 August 2018
" Excellent see above "
" Excelleny overall Return in particular very good vehicle checked promptly "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by PATRICK - 23 July 2018
" The hire car was most satisfactory for our needs - Peugeot 208 diesel. We spent 2 days of our brief holiday extensively touring. No hassle when returning car to the depot. "
" Took one hour in the queue due to staff selling top up insurance to all in queue before us! We had arranged our top up insurance in advance when we hired the car on-line. Could do with a by-pass system for people who did not need extra insurance. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 17 July 2018
" Good "
" Helpful and efficient. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by RICHARD - 16 July 2018
" All straightforward "
" Very quick collection this time and supplied with a new car. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GRAHAM - 16 July 2018
" I shop around to see who is giving the best deal, thats WY I used you this time. "
" All went well, would use Europcar again. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 11 July 2018
" Overall very easy to navigate the website and the booking arrangements and with instant response and instant payments, I had no problems in arranging my car hire. Thank you "
" Friendly, helpful staff. Very good quality vehicles. Pick-up and drop-off very handily 'at the airport'. Will use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 25 June 2018
" Great service, great value, fab staff; would always go back here first. "
" Always excellent service at this office (Alamo by Enterprise). Good vehicles, good value, staff always helpful, courteous and professional. Special mention this time for Victoria (Vicky) who was brilliant - thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 25 June 2018
" Auto Europe is easy to book with, prices and choices are clear, payments and refunds are hassle free. Will always book through them as we know what to expect and has not yet been let down. Thank you. "
" Staff are always professional and friendly , car was efficient and performed well. 'Always have a great rental experience with Thrifty. Thank you to all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GARY - 21 June 2018
" Efficient and quick experienceo "
" Nice staff and good value I'm a regular "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUSSELL - 14 June 2018
" Booking through Auto Europe is always my first choice and they're associated with efficient, good value operations. "
" Efficient, professional service, well prepared car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROGER - 12 June 2018
" Very good "
" Bigger car than I expected (Peugeot 508 GT Line) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 02 May 2018
" All good. "
" Efficient and friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 05 July 2015
" Booking was easy "
" Both collection and return were quick and straight forward. "
CARCASSONNE, FR - Reviewed by ALAN - 01 June 2015
" All went well.Very pleased "
" Excellent service from Clement car was underpowered with 4 passengers with luggage "
CARCASSONNE, FR - Reviewed by ANDREW - 13 May 2015
" As ever very easy to use website and delivered what I ordered. "
" Probably the best car hire office I have ever dealt with! Free upgrade, very helpful staff and they even phoned me after about 36 hours of having the car to ask if everything was OK! That has NEVER happened before. "
CARCASSONNE, FR - Reviewed by COLIN - 29 April 2015
" your service was good. "
" Service by Citer (enterprise) was first class. A nearly new car was provided, bigger than expected at no extra cost and were even given a telephone call on the second day to ensure all was ok. "
CARCASSONNE, FR - Reviewed by KEVIN - 16 April 2015
" Easy to use website that enabled us to find the car we wanted at the best available price. "
" Excellent service. The friendly staff inspected the car with me on collection and on return, and were keen to ensure that car hire from Citer was a pleasant and trouble free experience. Car was well prepared and exactly as described. "
CARCASSONNE, FR - Reviewed by IAN - 15 April 2015
" booking process v easy "
" Excellent Very friendly, attentive and speedy "
CARCASSONNE, FR - Reviewed by MARK - 10 April 2015
" This was a very easy site to use. The transaction was very smooth from start to finish. "
" The staff in Carcassonne was excellent they were very friendly, picking the car up was the smoothest car hire transaction I have ever done . It was the first time I had used Enterprise and I will definitely be using them again. "
CARCASSONNE, FR - Reviewed by HANI - 07 March 2015
" good prices on offer simple booking system. good range "
" The car at Enterprise had 45000 km on the clock had faulty shockabsorber on the front right. was not up to the standard of a rent car "
CARCASSONNE, FR - Reviewed by ROBERT - 20 February 2015
" Always happy with Auto Europe and use them every time we travel abroad. "
" The car could have been cleaner but the service from their representative was excellent. "
CARCASSONNE, FR - Reviewed by ROBERT - 20 February 2015
" Always happy with Auto Europe and use them every time we travel abroad. "
" The car could have been cleaner but the service from their representative was excellent. "
CARCASSONNE, FR - Reviewed by ANTHONY - 19 October 2014
" Hassle free, good value.Comfortable and economical car. Will definitely use your company for any future car hire "
" Good, economical car, Helpful staff. No problems encounted "
CARCASSONNE, FR - Reviewed by FRANCIS - 16 October 2014
" No problems. Easy to use. "
" Good service. Car could have been in better condition. Lots of damage. "
CARCASSONNE, FR - Reviewed by STEPHEN - 06 October 2014
" Excellent service "
" Prompt and friendly service, convenient location just outside the terminal building. "
CARCASSONNE, FR - Reviewed by ROSEMARIE - 06 October 2014
" Everything was perfect. VEry friendly staff. Great car. "
CARCASSONNE, FR - Reviewed by ROBERT - 21 September 2014
" Have always used you infRANCE, Germany and South Africa and never had a problem. Still awaiting final bill fromFirefly, Crcassone. Always very wary about Car Hire firms inFrance. "
" Kept religiously to their instructions. Car returned with a fulltank and spotless. Car was fine, well scratched, but not by me. Tried to sell me extra CDW but have own CDW excess insurance. No problems and was declared everything OK on returning examination of vehicle. Will await the final credit card bill with trepidation after the problems my brother had inBrest with a rival company. "
CARCASSONNE, FR - Reviewed by DAVID - 06 September 2014
" Easy to manage on website and easy to find on the ground. "
" Staff were very friendly and helpful. Car park in Carcassonne was a bit of a mess though. "
CARCASSONNE, FR - Reviewed by ANTONY - 18 August 2014
" Very easy to book, good choice of vehicles "
" Rather slow service on collection due to influx of customers from our flight "
CARCASSONNE, FR - Reviewed by ABIGAIL - 13 August 2014
" Straight forward and easy process. Good value for money. "
" No problems encountered. Straight forward service. "
CARCASSONNE, FR - Reviewed by DONOUGH - 22 July 2014
" Excellent website.. "
" Excellent service and vehicle "
CARCASSONNE, FR - Reviewed by GREGOR - 17 June 2014
" No comments both the help I was given by the agent on the phone and the local agents ( citer) was exemplary Feel free to send any discounts for loyl customers - I have been a memeber of avis for some time but will now switch. "
" None apart from praise - the local staff were tremendously helpful thanks "
CARCASSONNE, FR - Reviewed by ROGER - 27 May 2014
" Very helpful when I had to cancel a booking due to my wife having had an accident and we were unable to travel "
" Very good service and helpful staff. Have booked with them many times "
CARCASSONNE, FR - Reviewed by JOHN - 03 May 2014
" I expected a good service and i got what I expected, you are now my first choice for sure. "
" Could speed up check-in with some of the paperwork being completed prior to arrival. Staff very good and most helpful. "
CARCASSONNE, FR - Reviewed by JOHN65 - 13 April 2014
" Very happy with the car, slight problem with pick-up as always seems to take forever at any of the hire companies desks. Question the need to re enter all the booking details plus a whole lot of other information. If this could be done in advance it would save the individual companies lots of time and administration cost and improve customer experience. "
" Very good but as above lots of time lost spent at the desk awaiting processing of hire agreement. If this done in advance it would speed up and improve customer experience considerably. "
CARCASSONNE, FR - Reviewed by CAROLE - 08 February 2014
" Great service. Nice young man on desk very helpful. "
CARCASSONNE, FR - Reviewed by ANDREW - 21 January 2014
" I have used Auto Europe on many occasions. As I only use the car for short journeys in France I particularly like the option of returning the car with a full tank. Although Auto Europe may initially appear to be slightly more expensive when the additional cost of a full tank of fuel (50-70 euros) is included Auto Europe is much more competitive for someone like me. "
" Excellent. Speedy service. Car in very good condition. No problems at all. "
CARCASSONNE, FR - Reviewed by DAVID - 17 December 2013
" Booking form needs to mention that your local agent is Citer more clearly (only stated in small print) I spent time trying to find an auto europe office at the airport. The telephone no. of the local Citer office needs to be much clearer including the number to ring if in France i.e.leaving off the prefix no. "
" Better signage for your office required at the airport. There are a number of large potholes + a large puddle in the parking compound which detracts from the overall appearance of your site office. Your staff were extremely polite and helpful. "
CARCASSONNE, FR - Reviewed by RICHARD - 05 December 2013
" We have used Auto Europe before and have been very pleased with the service, pricing and preparation of the cars. "
" The only comment would be that I would like the choice as to whether I bring the car back with a full tank or not. On arrival at Carcassonne Airport your office was closed but our paper work etc was dealt with very well by Hertz. "
CARCASSONNE, FR - Reviewed by JOHN - 16 November 2013
" We are constant users of your car hire as we have a house in france, it is too far to drive from our home in england so hiring a car at carcassonne airport is ideal and to date your service has been wonderfull. see you soon "
" no problems staff good car good "
CARCASSONNE, FR - Reviewed by STUART - 06 November 2013
" Few marks on car that where are not on damage report had to go back to office to report same. But apart from that very fast service. "
CARCASSONNE, FR - Reviewed by COLIN - 04 August 2013
" All worked as expected, with goog information and a good price point. "
" Pick up service was poor, with little information given, vehicle had some unrecorded damage, which was then poorly documented by the rep. My return flight was prior to the opening hours of the airport desk, with instructions from the rep to leave the keys in the key drop facility, however, Firefly do not have a key drop, so left at the neighbouring Hertz key drop, which was the name on the key tag. Again the rep could have given clearer information to reduce the hassle at a stressful time. "
CARCASSONNE, FR - Reviewed by DENIS - 02 August 2013
" Very helpful "
" Very helpful "
CARCASSONNE, FR - Reviewed by RICHARD - 18 July 2013
" The car was fine but I was confused by the deal with the petrol. Having to pay for a full tank irrespective of what was in was not good. Why could we not just return with a full tank? Also the drop off was poor. We were on an early flight and on the car return the office was unmanned (no office hours listed or anything) and no key drop was available. Still not sure we sorted that out as had to drop the keys off with Hertz? This is the kind of holiday stress I did not need and it it could have been resolved without any extra cost. "
" The car was fine but I was confused by the deal with the petrol. Having to pay for a full tank irrespective of what was in was not good. Why could we not just return with a full tank? Also the drop off was poor. We were on an early flight and on the car return the office was unmanned (no office hours listed or anything) and no key drop was available. Still not sure we sorted that out as had to drop the keys off with Hertz? This is the kind of holiday stress I did not need and it it could have been resolved without any extra cost. "
CARCASSONNE, FR - Reviewed by NICHOLAS - 04 July 2013
" Had Hyundai is30 blue. with 25,000kms on the clock. Super little car and very economical. The whole of Carcassonne airport needs re-developing inc the car hire area and car parks. "
CARCASSONNE, FR - Reviewed by STEPHEN - 01 July 2013
" be more aware about selling the extra insurance and to give and explain the correct paperwork on departure and return "
" be more aware about selling the extra insurance and to give and explain the correct paperwork on departure and return "
CARCASSONNE, FR - Reviewed by PATRICK - 26 June 2013
" Web site easy to use. "
" Friendly, efficient and all ran smoothly as usual - I am a returning customer. "
CARCASSONNE, FR - Reviewed by TIMOTHY - 25 June 2013
" Everything was handle very smoothly. No problems. It was easy to use and helped us in finding a carhire company that was a good price and also well known to us. "
" Only one problem, the lady serving us was a bit off hand. We had been up since early morning and it would have been nice to have a more friendly welcome. "
CARCASSONNE, FR - Reviewed by GEOFFREY - 18 June 2013
" Helpful staff (English spoken) "
" Car was fine, we had a good time. Only problem was the state of the muddy, sloping carpark which was not easy to access and not well signposted. "
CARCASSONNE, FR - Reviewed by MARTYN - 15 June 2013
" Works just fine, as always. We recomend to our house renters. "
" Car not very clean on pickup, many scratches on paintwork. Other than that, fine. "
CARCASSONNE, FR - Reviewed by PATRICIA - 07 June 2013
" cross boarder fees should be made clear,France to spain and spain to france. "
" Very good staff "
CARCASSONNE, FR - Reviewed by ANNABEL - 06 June 2013
" Good efficient service "
" Not sure who National 3 are, car from Europcar "
CARCASSONNE, FR - Reviewed by KATHARINE - 06 June 2013
" very good service, very good car, we will use again. Many thanks "
CARCASSONNE, FR - Reviewed by FRANK - 05 June 2013
" Everything went smoothly. "
" Excellent friendly service and the car was new. "
CARCASSONNE, FR - Reviewed by ANTHEA - 29 May 2013
" Very impressed with cancellation procedure when we had to change our plans. Very easy booking process and no problems on collection. Please to have second driver included "
" A bit better signage to show they were in conjunction with Europcar would help "
CARCASSONNE, FR - Reviewed by DAVID - 21 May 2013
" Easy booking with no fuss "
" Car waiting on arrival at airport. Very good service. "
CARCASSONNE, FR - Reviewed by GORDON - 02 April 2013
" Very efficient and sorted out a change to my booking very quickly. "
" Eurocar only had 1 assistant working and the queue was very long and it took over 40 minutes to get pre booked car sorted ! "
CARCASSONNE, FR - Reviewed by SAMUEL - 11 February 2013
" VW Polo diesel is a great car....smooth and trouble free. "
" As good as it gets! "
CARCASSONNE, FR - Reviewed by CHRISTINA - 27 January 2013
" very straightforward web site ! "
" As ever , charming and helpful staff, quick filling of forms , keys issued and off we go !! "
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