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CARCASSONNE CAR HIRE REVIEWS
Car hire reviews in Carcassonne
Located deep in the Languedoc region of the south of France, the medieval city of Carcassonne is without doubt one of the prettiest places in Europe. Located at a height of almost 500 feet, a fortified settlement has existed on its hill since before the Romans and today its massive defences still encircle the city's castle and fine Gothic cathedral. The walls date in part from the Visigothic period but were subsequently strengthened by King Louis IX in 1250 and again by Philip the Bold in 1280. Divided by the river Aude, Carcassonne is actually two cities in one with the much-photographed Cité de Carcassonne on its east bank (whose main entrance is the Porte Narbonnaise) and the Bastide St-Lois (of 13th-century origin) to the west of the river and connected by the medieval Pont Vieux. Containing courtyards, fairy-tale towers and a museum whose artefacts were excavated in the local area, Carcassonne's imposing castle is normally the first place to visit, especially for newcomers, with the views from its ramparts extending as far as the Pyrenees Mountains. Close by, the Saint-Nazaire Basilica features a magnificent interior further enhanced by the most beautiful stained-glass windows in the south of France. Don't miss, also, the Museum of Fine Arts whose permanent collection is of French and Dutch paintings that span the 17th-19th centuries. With your car hire in Carcassonne, you can head into the Black Mountains (Montagne Noire) to see a mythical-looking set of Cathar castles before dropping in on the local vineyards to taste some of the fine wines for which the surrounding Languedoc region is so famous.
Auto Europe is here to help you plan your dream trip to the enchanting city of Carcassonne. As a leading company in the global car rental industry, we currently operate in over 24,000 locations in more than 180 different destinations, providing our clients the flexibility to pick up their vehicle at convenient locations in downtown Carcassonne or from Carcassonne Airport just a couple of miles west of the city centre. Besides offering the very best quality of service, Auto Europe is also proud to guarantee the lowest rates on the market on account of our long-lasting partnerships with all the top international and local suppliers. No other company gives you such a wide range of vehicles for hire, from low-cost runarounds for exploring the medieval streets of Carcassonne to a sumptuous SUV for that once-in-a-lifetime road-trip through the picturesque Languedoc and Provence regions of south-east France. To make sure you've made the right choice, scroll down through some of the comments other travellers have left in our Carcassonne car hire reviews section below and start planning your trip today.
AUTO EUROPE CARCASSONNE, FRANCE Car Rental Reviews
Average Rating for Auto Europe Carcassonne:
CARCASSONNE, FR - Reviewed by SHEENA - 30 September 2020
" Auto Europe always have the best prices and vehicle selections "
" Very quick, friendly and efficient service. Really good to have a call the day before drop-off to confirm arrangements as we were dropping off out of hours. Will definitely use again. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAULETTE - 28 September 2020
" Easy bookings and very competitive "
" Simple and easy to book and very efficient collection "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 07 September 2020
" Very good. Needed a car at very short notice and this was no problem. "
" Very friendly and helpful staff. Good ambassadors for the company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 05 March 2020
" Fast, efficient,friendly service. "
" No fuss, no problems. Very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NEIL - 27 February 2020
" Excellent "
" Excellent "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by JANINE - 25 February 2020
" Brand new car, easy collection and return. "
" Very efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NIGEL - 05 February 2020
" very good - no problems "
" very good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARK - 05 February 2020
" Straight forward and hassle free with no hard sell and easy pick up and return "
" Very efficient and hassle free (unlike some) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTINE - 10 January 2020
" Lovely car "
" Very easy rental and drop off process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MARTIN - 23 December 2019
" All good. Use again "
" Always use them, always the cheapest "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STELLA - 28 November 2019
" No problems at all . Will definitely be using Dollar again. We have a house in France and fly over frequently so it good to know a reliable efficient car hire company "
" Very quick hand-over when we collected the car and the same when we took it back. I particularly liked the car report online with photographs of past damage. I'm always worried about scuffs etc when using public car parks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 25 November 2019
" everything went exactly as it should and the customer service was e100 per cent good...very satisfied "
" friendly people, checked over the car at the start with us thoroughly and explained how everything worked, great with us on the return too, got a free upgrade too to a great car, couldn't fault them and would be very happy to use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRIAN - 07 November 2019
" the whole experience was excellent, the staff, the car, ease of picking up and dropping off was excellent, thank you all at Firefly. "
" staff very efficent and friendly, car was in good condition with no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 29 October 2019
" Excellent staff at Carcassonne "
" Efficient customer service. Car not as clean as you would expect. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by JONATHAN - 29 October 2019
" Very good service "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ADRIAN - 29 October 2019
" Very happy with this car hire "
" Friendly and knowledgeable staff on the desk in Carcassonne. Quick service. Nice clean car. Very happy! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHRISTINE - 22 October 2019
" Easy booking process and very good service at the airport. "
" On this occasion the process was very smooth. Staff friendly and efficient. No problems at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANTHONY - 20 October 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by MICHAEL - 18 October 2019
" We had full confidence with Europcar and would use them again subject to car hire price. "
" Very pleased with Europcar. Excellent car and at a very good rate. Service excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRIAN - 17 October 2019
" Amazing "
" Amazing "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STEPHEN - 16 October 2019
" Good price. Clean car. "
" Easy check in and drop off. Pleasant staff. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NIGEL - 07 October 2019
" Good website and easy to use. "
" Usual excellent Hertz service, but cheaper! Great experience, thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GEOFFREY - 24 September 2019
" Overall, a good experience. Nearly new car at a reasonable price. "
" Collecting and returning the car were easy with little hassle. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by LESLIE - 19 September 2019
" Good experience booking with auto Europe, will use again "
" Friendly staff, all as expected no hidden costs or surprises "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICOLA - 23 August 2019
" Great service - thank you! "
" Great service - thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAMES - 13 August 2019
" easy hire and good price "
" efficient and well run "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAMELA - 10 August 2019
" Everything was made very easy. "
" We are regular users of your company, especially at Carcassonne, and we have always received excellent service. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ANDREW - 27 July 2019
" Overall happy and will use again. "
" Quick and easy pick-up. No pressure to buy extra insurance. Great car Fiat 500x. More staff required for car drop off as had to wait a while. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by NIGEL - 24 July 2019
" Simple booking process with confirmation emails and advice given proactively throughout "
" I arrived early to pick up the car only to be told that I could complete the registration process but I would have to wait 30 minutes until my specified pick up time to collect the care. I left the rental depot and on my return there was a queue at the rental desk. However the member of staff who registered my details saw that I had returned and immediately took me to collect the car, effectively jumping the queue. So I was not delayed in any way "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by FELICITY - 24 July 2019
" Happy "
" Good friendly & helpful staff "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ALEXANDER - 22 July 2019
" I do a fair amount of car hire each year. The Alamo and The Enterpise guys are starting to show a considerable advantage over the others in both of terms of service and easy to deal with. Just continue to keep your prices keen and you will have my business for a long time. "
" Very straight forward and polite. The guys explained everything in detail and walked me around the car. This is something your competitors don't always do. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROBERT - 24 June 2019
" Easy booking with varied selection of car hire companies and vehicle classes. "
" Very straight forward, everything explained and great customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JONATHAN - 23 April 2019
" Easy to book and reliable. "
" A slight delay in obtaining the car, as there were other customers before us, following the arrival of the plane, but not serious, and the service was polite and helpful. In every other respect we were delighted. One of the best of many car hire experiences! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GRAHAM - 14 March 2019
" Completed satisfactorily "
" Car hire is becoming increasingly expensive with all companies but was very pleased with this experience, "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by NICHOLAS - 22 February 2019
" None apart from what I've said "
" Good service at the Europcar desk & altogether a good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by E M - 11 February 2019
" Very good "
" Excellent reception service, efficient, fast and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by TERENCE - 23 January 2019
" Good car hire easy to pickup and drop off car "
" Quick efficient and staff were very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by ANNE - 18 January 2019
" See above "
" As usual great experience with Keddy. This time in particular really helpful staff. Lovely vehicle clean and in excellent condition. Quick pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GERALD - 09 January 2019
" See above. "
" Ecellent staff in Andrew who is the perfect front man for your operation.His costumer skills in all departments will ensure clients will come back every time.Well done. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BARBARA - 29 December 2018
" no problems "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILLIAM - 22 December 2018
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AIDAN - 12 December 2018
" Good rental. Easy to find. Efficient and very helpful. "
" Staff very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by GORDON - 08 December 2018
" No problems at all. All went very smoothly, unlike previous experiences with other companies, especially Firefly. "
" Very friendly and helpful staff. Smooth process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by E M - 03 December 2018
" Brilliant reception, quick and friendly and drop off good, new facilities much appreciated "
" Excellent - good price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by ROBERT - 29 November 2018
" Quicker than most other car hirers when at collection desk although for a regular hirer I would hope the process could be speeded up. "
" Very friendly and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by DAVID - 14 November 2018
" Top staff "
" Top staff "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARCASSONNE, FR - Reviewed by GEOFFREY - 01 November 2018
" See above "
" We were met at the airport as soon as we disembarked and dropped off there afterwards. No fuss. An efficient service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAMELA - 09 October 2018
" A very helpful member of staff dealt with us - thank you! "
" The car was larger than the one we ordered but everything was explained carefully to us and it was easy to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by AHDY - 03 October 2018
" Car is clean and in good condtion "
" Quick and efficent staff "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 01 October 2018
" Great service, first choice for this location, many thanks and special mention to Victoria. "
" Excellent service: courteous, efficient, professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GARETH - 18 September 2018
" A much better experience than I have had normally. I will use Autoeurope again "
" A much better experience than I have had normally. I will use Enterprise again "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 14 September 2018
" Once again Auto Europe did a really good job , thank you. "
" Very pleasant lady called Ann who spoke perfect English. Didn't try to push extras when I told her I had my own insurance excess policy unlike Firefly. As the cost was lower than the parent company I will certainly book Keddy with you next time "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by GARY - 13 September 2018
" Easy "
" Considerably better than gold car or firefly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER - 09 September 2018
" Good overall "
" I found the staff friendly and efficient. Reduction of paperwork made for a quicker process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by STEVE - 27 August 2018
" Good "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CRAIG - 11 August 2018
" Very good "
" Staff excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by WILSON - 07 August 2018
" Excellent see above "
" Excelleny overall Return in particular very good vehicle checked promptly "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by PATRICK - 23 July 2018
" The hire car was most satisfactory for our needs - Peugeot 208 diesel. We spent 2 days of our brief holiday extensively touring. No hassle when returning car to the depot. "
" Took one hour in the queue due to staff selling top up insurance to all in queue before us! We had arranged our top up insurance in advance when we hired the car on-line. Could do with a by-pass system for people who did not need extra insurance. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 17 July 2018
" Good "
" Helpful and efficient. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by RICHARD - 16 July 2018
" All straightforward "
" Very quick collection this time and supplied with a new car. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GRAHAM - 16 July 2018
" I shop around to see who is giving the best deal, thats WY I used you this time. "
" All went well, would use Europcar again. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOHN - 11 July 2018
" Overall very easy to navigate the website and the booking arrangements and with instant response and instant payments, I had no problems in arranging my car hire. Thank you "
" Friendly, helpful staff. Very good quality vehicles. Pick-up and drop-off very handily 'at the airport'. Will use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by MICHAEL - 25 June 2018
" Great service, great value, fab staff; would always go back here first. "
" Always excellent service at this office (Alamo by Enterprise). Good vehicles, good value, staff always helpful, courteous and professional. Special mention this time for Victoria (Vicky) who was brilliant - thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JOSEPHINE - 25 June 2018
" Auto Europe is easy to book with, prices and choices are clear, payments and refunds are hassle free. Will always book through them as we know what to expect and has not yet been let down. Thank you. "
" Staff are always professional and friendly , car was efficient and performed well. 'Always have a great rental experience with Thrifty. Thank you to all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by GARY - 21 June 2018
" Efficient and quick experienceo "
" Nice staff and good value I'm a regular "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by RUSSELL - 14 June 2018
" Booking through Auto Europe is always my first choice and they're associated with efficient, good value operations. "
" Efficient, professional service, well prepared car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ROGER - 12 June 2018
" Very good "
" Bigger car than I expected (Peugeot 508 GT Line) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SUSAN - 02 May 2018
" All good. "
" Efficient and friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PAUL - 05 July 2015
" Booking was easy "
" Both collection and return were quick and straight forward. "
CARCASSONNE, FR - Reviewed by ALAN - 01 June 2015
" All went well.Very pleased "
" Excellent service from Clement car was underpowered with 4 passengers with luggage "
CARCASSONNE, FR - Reviewed by ANDREW - 13 May 2015
" As ever very easy to use website and delivered what I ordered. "
" Probably the best car hire office I have ever dealt with! Free upgrade, very helpful staff and they even phoned me after about 36 hours of having the car to ask if everything was OK! That has NEVER happened before. "
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