EUROPCAR NORWAY Car Rental Reviews

ALTA, NO - Reviewed by MICHAEL - 13 April 2025

" None "

" 4x4 vehicle of size specification on rental. All good. As per rental agreement the vehicle was equipped with winter tyres (in good condition) but they we not studded tyres. Braking without studded tyres was seriously affected. Its the first time I've rented in winter in Alta in 10 years a vehicle that didn't have studded tyres. It was pretty scary driving without them. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TRONDHEIM, NO - Reviewed by DANIEL - 23 December 2024

" Easy all the way through "

" Easy all the way through "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SUSAN - 17 June 2024

" Everything went smoothly and the paperwork was helpful from your company along with the reminders to get the code from the DVLA – much "

" I had no problems and was upgraded to you a superior vehicle, which was very comfortable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 15 May 2024

" Good experience and will use Europcar next time I visit Oslo. "

" Very easy to deal with, courteous efficient desk staff in Oslo and very quick to be on the road. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by RIAAN - 25 February 2024

" No problem with Autoeurope, but a bad experience with Europcar "

" Had to wait 3 hours for a car as they had no cars available- I booked this 3 months earlier. I also booked a non electric car, but after waiting 3 h I had no choice but to take an electric car. Very poor service "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

OSLO, NO - Reviewed by KRISZTIAN - 17 February 2024

" Only small car was available at the time of pickup even though I paid for compact size one. It was a bit inconvenient to fit luggage due to this. "

" Only small car was available at the time of pickup even though I paid for compact size one. It was a bit inconvenient to fit luggage due to this. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by PAUL - 27 January 2024

" Excellent "

" Loved the RAV 4! Staff extremely helpful and knowledgable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by BHAVIK - 09 December 2023

" Good upgrade , good car, easy to booked "

" Good upgrade , good car, easy to book "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by IA - 05 September 2023

" Dreadful. Never again. "

" Terrible. Arrived- they had no vehicles. Totally overbooked. Long queue- took 2 hours in that queue, no information no apology just left an enormous queue of people waiting. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by BRIGITTE - 08 August 2023

" see above.... "

" The only thing that could be better is to warn people all cars are automatic, and to provide a manual or at least summary for car in English! More info on how road tolls and ferries are paid for would be good too. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by EDWARD - 02 August 2023

" everything went smoothly, whenever I have had to phone Auto Europe staff have always been helpful "

" Collection was very smooth however on return I wanted to report one or two issues with the car but there was no-one on the desk. Car's remote kept failing leading to worries about starting engine and car had been left in Sport mode making it difficult to control speed on the road "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OSLO, NO - Reviewed by JONATHAN - 28 December 2022

" Excellent "

" Very friendly and very knowledgable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by AKOS - 25 December 2022

" N/a "

" Polite and efficient staff, easy pick up and drop off, automated road toll charges, vehicle in good condition and well equipped for driving in snow/ice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANICKE - 20 July 2021

" Very good "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by PETER - 08 August 2020

" Adding Europcar hidden charges if rental is for after 3pm or at weekends to quote, giving realistic price would have made for better experience. "

" Will not use Europcar in the future because of their bad practice of hidden after hours charges, which is impossible to not incur because of the short opening hours. Will not use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OSLO, NO - Reviewed by XANIA - 10 January 2020

" Very pleasant experience "

" A bit slow in the collection counter. So perhaps during busy times more desks could be used. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JUSTYNA - 01 January 2020

" Very pleased overall. "

" East to find desk, all papers ready, efficient service, got an upgraded car. Very pleased with the car as drove in snowy foggy conditions. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TROMSOE, NO - Reviewed by FRANCISCO - 20 December 2019

" I was upgraded to a really nice car, so the experience was better than expected. "

" Smooth rental, as usual "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SARAH - 05 November 2019

" The rental went extremely well. Pick up and return were simple and I had pleasant people there to deal with. The car itself caused no problems. All in all a good experience. "

" The rental went extremely well. Pick up and return were simple and I had pleasant people there to deal with. The car itself caused no problems. All infall a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHRIS - 16 September 2019

" Experience with Auto Europe... Excellent. No problems. Thank you for making it so easy. "

" Very easy system to use. Only issue at the time was the Vehicle Condition report was for the wrong vehicle. However this was rectified very quickly and in a timely fashion. Otherwise, very happy with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by JOHN - 29 August 2019

" Exceptionally disappointed that I missed 1 hour of a day exploring the area around Tromso "

" Europcar had NO staff when rental counter was due to open. I was one of 4 people waiting for the best part of an hour for someone to open up. Apparently the person overslept!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by KEVIN - 20 August 2019

" Driving in Norway was an experience to remember. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by TOR - 15 August 2019

" See #3 above. Generally all good from booking on the web and payment etc, but the efficiency at pickup could have been better and the car and documents better/correctly prepared. "

" It took a long time at Bergen airport to get the car. Long line, not enough staff. The car was great, but had a number of scratches and some was not on the document which should have been prepared. The fuel tank was not full when I picked it up but the sheet did not say anything. I handed it back with a full tank but again, should have been better prepared by you guys. Everything else was as I would have expected. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

OSLO, NO - Reviewed by HEDI - 07 June 2019

" n/a "

" friendly service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by JOHN MICHAEL - 18 March 2019

" EXCELLENT SERVICE 10 out of 10 "

" Europcarc was an excellent company to hire from, the lady we dealt with was absolutely fantastic, she was so friendly & helpful in providing all the information we needed to know about the car we hired. I would highly recommend hiring a car from europcar & I will definitely be using them again. Excellent service & fantastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by BENJAMIN - 06 February 2019

" All good, great car friendly staff "

" Fast efficient and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BODOE, NO - Reviewed by DEREK - 18 January 2019

" Easy transaction and great price. Everything was perfect "

" Perfect. Hassle free. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by GRZEGORZ - 06 January 2019

" Positive and seamless "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by BENJAMIN - 02 January 2019

" The car was in good condition and everything was fine in that regard "

" We had to wait in the queue for over 60 minutes even though we had prebooked and payed in full. There were only two groups on front of us. I politely asked the counter staff why it was taking so long and did not receive a satisfactory response! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

SANDEFJORD, NO - Reviewed by AMRITPAL SINGH - 16 November 2018

" I have used Auto Europe previously without any issues, but have scored neutral depending on how they deal with my poor experince with my latest booking in Norway. "

" Upon arrival I was issued with an estate car when I had booked a small hatchback vehicle that was VW Golf category. Furthermore the vehicle was not very presentable as it was full of scratches all around the car and even had plastic pieces missing from the bumpers. I had informed the person at Europcar who said he had made a note and advised me take pictures of the car. Once I had taken pictures of the car to show the pre existing damage I sat inside the car and prepared to leave the site, however when I started the engine I was presented with tyre warning light in amber. So I went back inside the Europcar office to inform the sales person of the warning light. He explained that this is due to tyre change on the vehicle and I should ignore it unless it turns red as this is a common fault. I returned to my vehicle and continued with my journey. However once I arrived at my destination we no longer used the car because we felt unsafe in the vehicle. We had snow weather and was informed by a local that our tyres were not suitable for the weather and Europcar should have provided winter tyres on the vehicle. The vehicle was supplied with normal road tyres and had very poor traction in the snow. We were also informed that not only is it dangerous but it is the Law in Norway to have Winter Tyres on vehicles during this time, so we no longer used the vehicle and it remained parked for the remainder of our stay. We then only used the vehicle to return it back at the airport. I was very disappointed at the service Europcar had provided. Europcar should not be provided unsafe vehicles especially when this can risk lives! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

OSLO, NO - Reviewed by NIGEL - 25 August 2018

" SEE ABOVE. IF "OR SIMILAR" MEANS THE TYPE OF GEAR BOX AS WELL AS THE MAKE OR MODEL OF THE CAR, THEN THAT OUGHT TO BE MADE VERY CLEAR. "

" DISAPPOINTED - WAS GIVEN AN AUTOMATIC, WHEN HAD BOOKED A MANUAL. HAVE NEVER DRIVEN AN AUTOMATIC BEFORE. AFTER MY FAMILY AND I WAITED FOR AN HOUR, A MANUAL CAR FINALLY BECAME AVAILABLE AND WE WERE ABLE TO START OUR SIX HOUR JOURNEY TO MANDAL - NOT AN IDEAL START TO OUR TIME IN NORWAY! THAT SAID, THE MANAGER WAS POLITE, APOLOGETIC AND EVENTUALLY GOT US ON OUR WAY BUT IT CERTAINLY CLOUDED MY JUDGEMENT ON THE WHOLE PROCESS, AS THE CAR IS THE MOST IMPORTANT ITEM! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by NICHOLAS - 27 July 2018

" Excellent "

" Excelleny "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 25 July 2018

" see 3 above "

" We had no problem with picking up the car in Oslo but the drop-off in Oslo Torp airport was very unsatisfactory. No-one checked the car at the point of drop-off. We were later told we had damaged the car. This was simply not true. The car had been in our possession the whole time and we had no accident nor did we damage the car in any way. To be told some hours after the drop-off that it was damaged and that it was our fault was very disappointing. After sending a number of emails, we were told that the office at Gardemoen would deal with the matter. We have heard nothing from them, and have not been provided with their email address to be able to correspond with them. We handed back the car 6 days ago, and have heard nothing from Gardemoen. So I don't know if we are being charged for the damage or not. Highly unsatisfactory! "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by CHRISTOPHER - 12 May 2018

" Please see above comments. "

" Our experience dropping off the car at Oslo airport was unsatisfactory. We acquired a parking ticket fine while using the car rental. When we asked the front counter staff what to do and how to go about paying the fine, he laughed and said a bank could wire but gave no further instructions. We were also disappointed that there was not a complimentary shuttle from the airport car rental to our airport hotel and that we had to pay a fee to take the shuttle. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by PHILIP - 02 May 2018

" All good, straightforward and cheap "

" All good and straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by MATT - 11 June 2015

OSLO, NO - Reviewed by GRENVILLE - 09 August 2013

" Very happy with the Nissan X trail we were given; roomy and easy to drive with good fuel economy. We also found the email information provided prior to pick up was helpful. "

" A little wait due to customer congestion but our rental service officer was helpful and efficient, with good English, and made sure we understood the additional charge for dropping off in Copenhagen. "