AUTO EUROPE HAMBURG, GERMANY Car Rental Reviews

HAMBURG, DE - Reviewed by ALAN - 21 September 2025

" We will use again. "

" All went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by HEIDI BELINDA - 01 September 2025

" Overall not a bad experience and would hire again if I were given a bigger nor smaller car than requested "

" I hire care I received was not like for like in terms of size of vehicle but I did get an automatic instead of manual which was a bonus "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

HAMBURG, DE - Reviewed by RICHARD - 22 July 2025

" Our exceptionally poor experience was with Buchbinder car rental and their Mother company Europcar and not Auto Europe. Our experience with Auto Europe has always been excellent. "

" We were warned that the car we had requested was not available and was allocated a MG SUV that was supposed to be the same size; however, this was not the case. As this was the only car allegedly available at this time we accepted the keys and went to check the existing damage advised by your sales assistant. The damage was extensive and the exterior and interior of the car was unclean, we reported this to the sales assistant and was once again informed this was our only vehicle option. Upon on our return to the car my Daughter and Son-in-law proceeded to fit the child seat provided by Europcar for my two year old Grandson. As they tried to secure him into the safety harness of the seat it became apparent that the harness was defective and did not meet European safety standards as the tension strap for the harness was not there and therefore my Grandson was not secure to travel. We returned to the sales assistants in the airport and they were dismissive of our concerns and our request for a seat that was legal and safe for travel. Once the missing seat tensioner was shown to the sales assistant a replacement was received, although begrudgingly. We then started to load the MG SUV and prepared to travel, when all of the electrics on the car failed and as my Husband had already prepared to drive the car, he was unable to put the wheel brake back on and the car started to roll backwards towards the car park wall, he then had to sit in the car with his foot on the brake, whilst I once again went to she sale assistants in the Airport to report the car was broken. I had to insist one of the sales assistants come to the car and witness the problem and our concerns, We were holding the car physically to allow my Husband to exit the car in order for the sales assistant to try and get the vehicle to work. The sales assistant could not bring the car back to life and had to search the parking garage for traffic cones to force under the back wheels to prevent Europcar's car rolling into a wall. My Husband then had to once again go to the sales area within the airport for the assistant to find him another car. While my Husband was in the Airport, my Daughter and I had to retrieve out luggage from a locked car boot (due to electrical failure). We had to crawl into the back seat and to drop a seat panel and drag the luggage into the passenger area in order to get it out of the dead car. We were travelling as a family with a two year old child to visit my 94 year old Mother and did not leave the airport until 12:15am of the following day due to this fiasco. I have hired cars through Europcar on numerous occasions and on this occasion their sister company of Buchbinder and we were truly disappointed with the poor quality of their vehicle and the lack of initial lack of concern from the sales team for the safety and wellbeing of my family. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by JOE - 15 July 2025

" Not recommended "

" Rental car was below par "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 3

HAMBURG, DE - Reviewed by MARK - 30 June 2025

" Excellent all-round "

" Excellent all-round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by STEFAN - 28 June 2025

" Not what I expected. "

" Queue at customs made us later than planned. Operative told us no car immediately ready, that a car was being washed and we may have to wait 15 minutes. Car was collected from car park which is fairly dark even on a summer's day making it not ideal to check Car over. Mitsubishi Cross Star looked old. 57000 km on clock. Rear screen washer did not function. Front passenger side the wiper was broken ( the rubber blade was split and hanging off. Car obviously not checked before being handed over. Engine ok. Already had contact from Alamo who are making a part refund. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

HAMBURG, DE - Reviewed by FELIX - 13 June 2025

" All worked well "

" Friendly and helpful staff picking up the car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PEDER - 01 January 2025

" Booked car not available. Had to pay for an upgrade. Damage sheet not filled in. Car not clean (outside). Petrol cap couldn't open, which was a problem reported previously and not fixed. Will never use Star car again "

" I would prefer to call them no-star car. Not a good car rental experience at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by SILVIA - 29 December 2024

" Fast service from desk staff, friendly and helpful "

" Great, professional desk staff. Great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by STEVEN - 01 November 2024

" Super easy but a little expensive. Choice of rental companies at Hamburg was limited due to collection time "

" Easy to use the app to check in and upload payment info and drivers licence making it fast at the desk. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PAUL - 03 October 2024

" The pick up process was really slick. The car was well presented and clean "

" The car pick up process was probably the most efficient and straightforward I have experienced for a very long time. Really good start "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ÖZGÜR - 29 September 2024

" Always very competitive prices and multiple alternatives with AutoEurope "

" Very smooth transition at the pick up. Friendly staff who positively agreed to extens the return by one hour. Very decent car. Clean. All good. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by KIRSTEN - 31 August 2024

" Nice and easy "

" Nice and easy and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by WILLIAM - 26 August 2024

" It was the worst car hire experience of my life. "

" When we arrived they didn't have our car so tried to charge us for one big enough for my family and luggage in the category above with a Euro 400 upcharge. The staff were incredibly rude as well. Refused a refund too. We left and hired a car direct with Hertz as we were so offended by how we had been treated. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by DEBORAH - 12 August 2024

" Fine "

" Generally fine. I couldn't find the seat height adjustment, which was a pain. But I guess it was somewhere! But it put me off getting a Fiat 500 again "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CLIVE - 10 August 2024

" Excellent as usual! "

" Excellent customer service, helpful and friendly. Fully prepared aiding smooth transition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 29 July 2024

" Car and staff were very good. However, I don't know if it's because of the time of year but it seemed expensive. "

" Staff very helpful at pickup "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by NICHOLAS - 14 July 2024

" Easy to set up "

" The agent at their desk forgot to give me the car key. I had assumed there would be someone at the car area but in fact I had to go back into the airport to get the key "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by TONY - 05 June 2024

" Very efficient service and value for money. "

" Very efficient service and value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by WILLIAM - 30 December 2023

" Good location,good value and friendly people "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MARK - 17 December 2023

" Pissed off, see above. "

" My flight was scheduled to arrive at 16:30 when I had booked my hire from but was slightly delayed by approximately 50 minutes, coupled with the length of time to get through passport control I arrived at Enterprise by 18:00 to be told by the staff member from Enterprise that as I was more than 30 minutes late they had given away my hire car and that the only available car required an additional €30 for each day of hire. I use your service a lot and have never had this experience in spite of always being later than the time of the booking by at least 30 minutes. The staff member was incredibly rude and unhelpful and showed not a drop of empathy to the situation. Myself and my colleagues were all incredibly disappointed with this service but were left with no choice but to pay the premium for the other car. Atrocious service from Enterprise, very very disappointed with this as I know that they are a company that ordinarily pride themselves on customer service. The representative pointed out that I should have put my flight number in, but I have never done this. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CHRISTINE - 06 December 2023

" Just very disappointed as like to be high up and wanted a car for bad weather as we had lots of snow whick I knew was forecast for Germany "

" I booked a Tiguan or equivalent as wanted a 4x4 for bad weather and boot space. I've used Avis for about 11yrs now at Hamburg and always had a Tiguan or Volvo XC60 when I book this type of car. SIXT advised they were busy and although I paid another 100 euros for automatic they gave me a BMW 120, about the size of a Golf and our baggage was on the back seat on view as the boot was so small. Very disappointed and complained to Sixt who advised the BMW 120 is in a higher group. I'm not sure how when it's such a small car and not like an SUV which I'd booked "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JUN - 24 November 2023

" Why is question 2 the same as question 4? Strange. Am I the only one seeing this? Ah, Europcar is the car rental company and Auto Europe is the internet platform. Got it. Both are pretty good. "

" Everything was good except for the drop-off of our rental car in Paris. We planned to return it at Paris Airport. After an unexpected change of our booked flight, we had to take the train. This means that we had to drop off the car at the train station. However, finding the exact drop-off location took us several hours as the place that we searched over the internet and also told by the lady in Hamburg office was incorrect. Eventually we ended up of having to send one person to walk toward the Europcar office in the train station building (it turned out there are two sections, North and South) and get the exact location. We wish the public drop-off location will be changed by someone to reflect the true location so that the next person renting the car and decide to change the drop-off location to Paris train station will not have to drive around without knowing the drop-off address is wrong. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by STEFAN - 15 October 2023

" Helpful and friendly staff "

" Helpful staff. Quick "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by PHILIP - 24 September 2023

" Only positive experience. "

" Positive experience throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CHRISTIAN - 24 August 2023

" Excellent all round "

" GREAT ALL ROUND. GOOD CHECK IN. Great car. And very easy drop off. Best system I've experienced for drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PETER - 30 July 2023

" i tryied help line whe i could not locate OK Mobile and no on one answered "

" i stil have not received a receipt for my trip the drop off point very pooorly signed "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ANDREW - 12 July 2023

" Nice and easy, and at a reasonable price. What more can I say "

" It was quick and easy, just the way you want it to be at 22:30 after a flight. The service was quick and the car easy to find. I also liked the "return full" policy, better than some other companies. I also liked the way the return was conducted. it was very straightforward, although being made aware of the system on collection would have been appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by EUAN - 16 April 2023

" see above "

" Overall a very efficient service. I had booked a car with SatNav which was only available as a separate item and was not up to date, so led us into a street with road works, so had to find our own way in the end. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by KIRSTEN - 14 April 2023

" easy rental experience "

" nice and simple, straightforward rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by SIYAMAK - 06 April 2023

" the car was not brandnew and had a high mileage "

" it was my first experience i think sixt and europcar better than alamo or ENT "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by KIRSTEN - 25 March 2023

" nice and simple process "

" super friendly and helpful agent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CHRISTOPHER - 08 March 2023

" Nice car and quick pick up and drop off "

" Quick pick up and nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 09 January 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by STEFAN - 21 September 2022

" Auto Europe paperwork was incorrect with the wrong time for closing at the hire car desk. It stated 11pm when it is 8pm. "

" Plane from Heathrow cancelled and flew next day. Norbert at the Hamburg desk (Hertz) was brilliant. I phoned several times and he held the car until we finally arrived nearly 24 hrs late "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by JERZY - 30 July 2022

" always satisfied with car rentals through the auto europe. fast efficient professional. "

" very efficient and satisfying "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JONATHAN - 19 June 2022

" Nil to add. "

" Had ordered a car with manual transmission and assistant (not very helpful generally) assured us this had been provided. On going to car it turned out to be automatic and unsuitable. Had to return to office where a different assistant found car had been wrongly "labelled". After a bit of a scramble an alternative and suitable car found. Car had clearly been cleaned in a hurry so not as clean as should be. All this wasted about an hour of our time but Budget not very apologetic. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HAMBURG, DE - Reviewed by SANDRA - 07 April 2022

" See above. "

" As soon as I left the car park at HH airport, the 'check tyre pressure' warning came on the dashboard. I called the service desk and was told to return the car to the drop-off area where the staff would be able to help me. I did this and the tyre pressure was sorted. However, by the time I arrived at my destination about 100km away, the same message was displayed on the dashboard. I contacted my local Avis/Budget branch and they told me to come in and change my car as I didn't feel comfortable driving with a car that clearly had a slow puncture. Ultimately though the staff at Avis Kiel was unable to help me as the system apparently would not allow him to change cars over as my car was registered as off road and not for rental since it had reached the end of its rental life. As it was Saturday there was no one we could call so I left it until my departure day (Monday) and called him again, only to be told that he didn't have any cars he could spare to go to Hamburg. I therefore had to risk the drive back with a tyre that was losing air, lost valuable time by having to revisit the various car hire places and to top it all, never received my rental contract via email as requested - it took another phone call to the Hamburg service desk to get this rectified. All on all a very disappointing experience which I shall not risk again by booking with Budget. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by MATTHIAS - 14 March 2022

" Perfect , extend booking no problems very helpful staff members on check in and drop off "

" Perfect in all ways "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by SIMON - 03 March 2022

" Great value and service "

" Very good, friendly staff, lovely choice of car. Only issue was the drop off and lack of inspection/receipt at the time albeit no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 10 January 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by TINA - 01 November 2020

" Excellent, far cheaper than going direct. "

" What a marvellous quick and cheap way to get a rental car on the spot, really grateful in this Life we now are forced to live that something remains so simple and so competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CHRISTINA - 24 October 2020

" Competitively priced. No fuss "

" Quick, friendly and efficient as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MICHAEL - 16 September 2020

" egdegrsgh "

" shfshfh "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by KJ - 06 March 2020

" Searching and booking cars is simple and easy "

" Despite having booked Ford Fiesta class, the Hertz counter staff tried to give me a Fiat 500 explaining Hertz' classification of cars is different. After discussion he first said he hadn't any cars in the higher class as they didn't know I booked one in that class. But then he changed the car. On return of the car, they first tried to blame me for a broken antenna, which I hadn't damaged. Luckily I always take photos when taking over the car. In hindsight it looks like I was given a car that wasn't properly checked and had lots of tiny damages. I hire cars at Hamburg airport on a regular basis, but haven't had such an experience before. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 4

HAMBURG, DE - Reviewed by OLEG - 14 January 2020

" Auto Europe web site is simple but efficient. Price is competitive. "

" I got very good car in great condition. Friendly service in Hamburg airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by RÜDIGER - 05 January 2020

" See above "

" Did not get an efficient VW and instead got a gas guzzling Asian SUV. Paid considerable more to secure a VW T Roc or similar but was disappointed to get a huge Nissan Qashquai. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by KIRSTEN - 21 December 2019

" nothing "

" the drop off was busy but the staff wasn't very helpful or polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JAN PETER - 17 December 2019

" Price was competitive which lured me in. Did not get the vehicle I booked. Got a van instead of a focus. I had read about this practice on the internet but thought it would not happen to me...... "

" I booked a ford focus or equivalent and was given a van..ford transit courier . Very noisy, extremely basic. High sided and sensitive to side winds. Not a great sitting position either. Staff insisted the courier was in the same group as the focus. Humbug. Golf or Astra would be...not a van. Even a fiesta eco was offered...which is tiny. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by PETER - 15 December 2019

" We were lucky that we picked up the car late evening so no queue. Quite slow to process. We had tried to use pre book online to enter details but failed "

" Very slow return. We ended up just leaving the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOANNE - 21 October 2019

" Very efficient "

" Very happy with service at Budget in Germany. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by DINO - 13 October 2019

" Overall I'm very happy. Just one thing is the security deposit, atleast before payment is made online, you should make it alot more clearer that such a big security deposit is needed. It's really frustrating getting to the counter to pick up the car and only then you are told that you need a €1200 security deposit. "

" Overall I'm very happy. Just one thing is the security deposit, atleast before payment is made online, you should make it alot more clearer that such a big security deposit is needed. It's really frustrating getting to the counter to pick up the car and only then you are told that you need a €1200 security deposit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CHRISTOPHER - 06 October 2019

" Very happy customer "

" I have had good service from Enterprise in the UK-this was the case in Germany-efficient,good vehicle, very happy to book again with Enterprise and auto europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ANN KRISTINA - 26 September 2019

" easy t navigate website and good choice "

" easy and smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by BRIAN - 23 September 2019

" as above "

" I booked an automatic car but none were available. I paid for sat nav but it was set in German. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 6

HAMBURG, DE - Reviewed by MOHAMED - 22 September 2019

" Very satisfied it was very smooth. "

" It was easy and quick to book it, to find the desk at the airport and to collect the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MELTEM - 16 September 2019

" I called Autoeurope to complain and ask for a refund as we did not want to use this rental company anymore, they said nothing could be done until after the rental period which would mean we wouldn't know if we could get a refund. This meant that we had to stick with global rent a car which was something we did not want to do. Although it was easy to reach their helpline, Auto Europe did not help at all to try to rectify the situation at the time when it was needed. Auto Europe also did not provide a confirmation email with the terms and conditions for car rental, which if we had had would have prevented this situation from occurring. "

" I called the global rent 3 hours before I was to collect my car, saying I hadn't received a confirmation email and asking if everything was in order with the booking and if there was anything I should be aware of. They said everything is fine and just to come along and collect the car. Upon arriving we were told that we had to have a passport to collect the car, a term which we had not been made aware of by global rent due to zero communication on their end. We asked to see the terms and conditions and asked how we could have known beforehand, at which point we were shown a small print poster in German a literal crevasse in the corner of the office. We then asked for the terms in English, which they had to then specially find and print out for us as it was not readily available even for the staff. These terms stated that a passport OR an identity card was required to pick up the car. We had an identity card but they still insisted on a passport despite the fact that this was not in the terms and conditions and that the terms and conditions had never been provided to us despite the phone call we had. We had travelled over 2 hours on public transport with a disabled 80 year old to reach the car rental, on our way to visit her extremely sick husband. The employees could see this and her distress and instead insisted on complying to a policy that was not even detailed in their terms and conditions, and which was impossible to access for non-German speakers or anyone who had not yet been in the office. As a result we lost a day with our sick family member, 4 hours in travel (there and back), travel fees there and back, the fee of the car rental for that day and created a lot of unnecessary stress. This is unacceptable and I would like a refund for the car for the day of rental I was denied to use. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by REGIS - 05 September 2019

" Never had a problem with autoeurope i hope they will help me to solve this one "

" We arrived and were handed the key of a vehicle not fit for purpose.The 1st car had impact of hammer or hailstone ALL OVER.I came back fuming to the counter ,the lady which was serving another customer disappear.I told them i was going to be late to all my meetings.They directed me to the platinum lounge were i was handed the key of an A6 avant....i rented a mercedes c class......on the return a massive jam i never experienced returning a rental car but it was the same for everyone.Upon my return i emailed SIXT but so far no news..... "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by MICHAEL - 24 August 2019

" Efficient smooth process from start to finish. "

" Efficient smooth process from start to finish with Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by JOHN - 16 August 2019

" No problems,car was what I required,So very satisfied. "

" Happy to use again when I require a car. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by GERTI - 31 July 2019

" See above "

" Car dirty; long wait for someone to come and take note of prior damage having been told there was none; that person did not pick up damage at back despite walking round the car; at drop off made responsible for small scratch at back and told it could cost me the £1000 blocked on my credit card. Overall, treated badly. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by ALFRED - 11 July 2019

" A good experience efficiently handled. "

" A good all round service, pleasant staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by DANIEL - 29 June 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by GIORGIANA - 28 June 2019

" . "

" I've paid an amount of 94.31 pounds for 3 days and after I came back from holiday I have received another invoice with 64.56 euro that were already taken from my account. I'm being charged for 5 days instead of 3 days according to the invoice plus other taxes. I'm not recommending this car rental company. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by MICHAEL - 20 June 2019

" Great price and service "

" Drop off very busy in Hamburg, but eventually we're told to just leave car as no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by STEFAN - 03 June 2019

" see above. Computers are not always the answer. "

" No paperwork given by chap at reception. It was all done on a small hand held computer and i was advised that a copy would be sent to my E mail. This did not happen. I had no paper record of mileage on the car nor the damage albeit he did show me damage on his computer. Car was great and everything else went smoothly, just a concern that i had no copy for myself. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by STEPHEN - 27 May 2019

" Damn annoying "

" All was good except they didn't provide me a receipt for additional payment at the desk in Hamburg. I even went back after drop off and they still assured me they would send it once they processed the return paperwork and they haven't! "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOERG - 09 May 2019

" See above. I believe this is an issue in the whole car rental sector. "

" Overall good service. The charges for child seats and booster seats are exorbitant, even extortinate!!!! We paid 50% of the total rental charge again just for the seats. Nice little return on the inestment.We felt we were ripped off. Not a nice feeling. We are not doing this again in a hurry. I can now understand why people fly with car seats. The airline luggage charges are lower then the rental charges. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by DANIEL - 06 February 2019

" The Excess Coverage insurance was very useful. "

" The cars on offer weren't up to the standard of other car rental places. Very basic features. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HAMBURG, DE - Reviewed by HODAKA - 25 January 2019

" Keep checking prices as the prices went down after first booking. I cancelled and rebooked. "

" The car they offered was basic in the class. Hard sell to upgrade. We upgraded for comfort. They said car had no damages but actually had big scratch on front which we had to call maintenance to register. The car was pretty used with over 60000 km. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HAMBURG, DE - Reviewed by COLIN - 03 January 2019

" Confusion re extra insurance "

" First car offered had more damage than shown on form so had to wait for mechanic to amend form. Then car warning it needed oil before use so had to wait for new car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MALENE - 30 December 2018

" I was met with an unexpected charge when collecting the car for 'driving in a foreign country' (Denmark) which I had stated on the AE booking form and I have never been charged for this before - have been renting card in Hamburg to drive in Denmark for the past 10 years. I was disappointed to not have been informed of this new charge when booking the car "

" I was met with an unexpected charge when collecting the car for 'driving in a foreign country' (Denmark) which I had stated on the AE booking form and I have never been charged for this before - have been renting card in Hamburg to drive in Denmark for the past 10 years. I was disappointed to not have been informed of this new charge when booking the car (total of €30 so NOT insignificant) "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by NEIL - 29 December 2018

" Most often easiest & cheapest way to book. Always works seemlessly. "

" Was apprehensive having seen poor reviews but all was fine for me. Similar experience as with larger brands st Hamburg airport. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by NIGEL - 17 December 2018

" No comments "

" My only negative is not to have received any confirmation that the car was returned in good condition and with a full tank of petrol "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CARSTEN - 11 November 2018

" Not fair "

" Price change to pounds not euros and although I stated in the booking I will drive to Denmark they charge me 23 euro extra for this. So all im all I had to pay nearly 50 % more than the offer from Autoeurope :-( "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by SUGINA - 24 October 2018

" i have used auto europe before but will not be using global rent again. "

" The counter staff just did not want to help. she would not block £1000 on a debit card and continuously demanded a credit card as she said people in Germany always have a credit card and could not accept a credit card. my husband then offered his credit card but she refused to take it as he was not the driver despite the initial booking being made with the same card. she then said she would be able to take a debit card if i agreed to pay £27 per day extra. with no choice at hand i paid £350 extra. their policy is you must have a credit card, and she would not take my debit card to block the funds. she only took the debit card once i paid for the full insurance £27 per day! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by NEIL - 13 October 2018

" Whenever I rent at Hamburg Airport I use Auto Europe to book with Alamo by Enterprise. So far this always works perfectly. "

" I rent 4/5 times a year from Hamburg airport, always use Alamo/Enterprise. Never had to queue more than 5 minutes, counter staff are always very efficient and friendly, never had any problems at all. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MAREN - 04 October 2018

" It was at the counter... you will get the last car we have got. The drawer was empty. It feels like not very appreciated. "

" We were told to get a Ford Focus. As there were a high demand on cars on that day the counter said that we would get an upgraded car. It was a joke... A Jeep with a small engine size, taking super as petrol and a very high usage of petrol. I think the proportion compare engine size to size of car is not recommendable. It was not a very good experience. The dropping off point was easy to manage. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by HANS - 25 September 2018

" Very friendly service from auto Europe "

" I was supposed to arrive at Hamburg airport at 21.15. The flight was delayed from Gatwick so I tried to call interrent but the phone number on the voucher wasn't working (not correct). I contacted you (auto Europe) and you found the right number for me. I rang interrent and told them that I might be 5 to 10 minutes late as we were now arriving at 22.30 and interrent office closes at 23.00. So with collecting suitcase I thought that I would be a few minutes over. I was told that they basically didn't care and no one would wait. This made the flight very stressful and we did land at 22.30 and I managed to get of the plane, go through passport control, grab the suitcase and arrive At interrents desk 22.50. The lady at desk had my name on the list but she also confirmed that they wouldn't have waited for me. Most of the other car hire companies are open until 24.00. I booked a midsize car and got and old Skoda fabia. She did offer to upgrade to a better car for € 10 per day. I do hire cars from Hamburg airport but never again with interrent. But thank you for your good service when I rang you up. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

HAMBURG, DE - Reviewed by RUBEN - 22 September 2018

" Never again "

" Did not receive class of car I book. really high deposit. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by THOMAS - 21 September 2018

" Easy on-line booking arrangements. Well satisfied with service. "

" Friendly, efficient service. Very quick at return point. Very well satisfied. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by INA - 12 September 2018

" Using Auto Europe exclusively for years now - love you guys "

" loved the car, service impeccable as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 25 August 2018

" . "

" Decent car and good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PETER - 24 August 2018

" I have used Auto Europe to book hire cars for many years and the service has always been first class. "

" Friendly staff, able to select the car of my choice within the size range chosen, clean and well equiped car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JENNI - 21 August 2018

" Excellent! Very easy to book and great car. Good value. "

" Lovely car, really efficient service, especially drop-off. Good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by BEATE - 21 August 2018

" When Shopping off staff did not inspect vehicle just asked to leave the Key and if ass was ok or any problems. They were luterally not bothered to deal with us. Thar was a shame "

" When Shopping off staff did not inspect vehicle just asked to leave the Key and if ass was ok or any problems. They were luterally not bothered to deal with us. Thar was a shame "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by OWEN - 19 August 2018

" Very happy with speed of handover at both ends and the price. I booked an SUV - I'm sure the picture showed a Toyota or something - I got an Opel Zafira which was a powerful, large car. Very happy overall. "

" Return customer. Got car quickly. You do need to make your own way to the car park and work out the controls etc for yourself. But that lack of patter is more than compensated for by the price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by KEITH - 09 August 2018

" Great driving holiday ruined by fraudulent rental return staff at Hamburg Airport culminating in half a tank of petrol costing 144.46 euro!!!! "

" Rental was fine and staff on counter very helful, however, on returning the car we had 1/2 a tank of petrol. We were then told by tge person who checked us in he would have to fill it up and the cost would be 50 euro. On returning to UK, we have had a charge of £86.88 on the credit card for fuel. So obviously your return hire staff are fraudulently gaining cash from weary travellers. I did ask him for a receipt but was tod he had emailed. I am extremely dissapointed and gave tried to contact your comany by telephone without success. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by DAVID - 03 August 2018

" Car was good, not happy about the extra charge "

" Didn't know the car had to be picked up within 2 hours of booking time so inter rent canx my booking and charged an extra 20 euros to re book car. not happy "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 02 August 2018

" Great car but poor service on pick up "

" Very long queues on collection; however brilliant service at drop off. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by STEFAN - 01 August 2018

" As it should be "

" Quick and efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by DAVID - 13 July 2018

" From start to finish my experience with National was easy and trouble free. "

" As my details were already in system, the sorting out our car was very quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ANTJE - 11 July 2018

" Very good "

" Fine, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by BRIAN - 10 July 2018

" I booked the car for six days, paid a premium to get an automatic car. My flight was late arriving by 3 hrs and the car had been reallocated meaning I could only get a manual car. I asked if there would be a credit to me since manuals are cheaper to hire and was told no, not even a hint of an apology. I don't think holding a car for 3 hours in an airport is much to ask for. Very disappointed "

" I booked the car for six days, paid a premium to get an automatic car. My flight was late arriving by 3 hrs and the car had been reallocated meaning I could only get a manual car. I asked if there would be a credit to me since manuals are cheaper to hire and was told no. I don't think holding a car for 3 hours in an airport is much to ask for. Very disappointed "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HAMBURG, DE - Reviewed by ABU - 09 July 2018

" The car was clean and fairly new, had about 11000 Km on the clock. Friendly staff. Drop off was very easy. "

" The car was clean and fairly new, had about 11000 Km on the clock. Friendly staff. Drop off was very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CHRISTOPHER - 03 July 2018

" When I booked the vehicle through Auto Europe the website would not allow me to add a second driver however it clearly stated that the cost of adding one would be 10.8 Euros per day. When I went to pick the car up this increase to nearly 400Euros. Your website is lying so I won't use you again "

" When I booked the vehicle through Auto Europe the website would not allow me to add a second driver however it clearly stated that the cost of adding one would be 10.8 Euros per day. When I went to pick the car up this increase to nearly 400Euros. Your website is lying so I won't use you again "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by ANDREW - 23 June 2018

" Great car. Efficient take over and return. "

" Thank you very much "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 08 June 2018

" . "

" I booked an Astra Estate or similar and was given a Kia Venga which made it a bit tight to get our cases in. Otherwise the car was good. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ANICA - 16 May 2018

" no problems "

" very friendly costumer adviser at the counter, magazine and crisps in the car - very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MARCO - 10 May 2018

" Very easy booking process, explanation about additional fees. "

" Almost new car, on collection of the vehicle they had an employee checking the car for damage with the customer. Unlimited mileage big plus "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by BRYAN - 30 April 2018

" See above "

" Counter staff a bit slow and there were long waiting times. On drop off we were told that we had to return our infant car seats to the counter which was not correct and caused a lengthy delay as there was a long line at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PETER - 10 June 2015

HAMBURG, DE - Reviewed by ANTHONY - 08 June 2015

" I need a final invoice and could not get one issued at Dusseldorf due to a pick up and drop off at different locations, there is a charge for this service so I would expect to be able to complete the hire with the appropriate paperwork. If this service was available I would have scored full marks now I have to go to the trouble of contacting the hire company for my final invoice. "

HAMBURG, DE - Reviewed by STEFAN - 01 June 2015

" I do find the hard sell really annoying ie trying to sell me a car I did not order/extra insurance etc. "

HAMBURG, DE - Reviewed by MARCIA - 28 May 2015

" pleasent "

HAMBURG, DE - Reviewed by SUSAN - 26 May 2015

" Unhappy to have been given a damaged car which resulted in a half-hour delay in getting it verified. On return the damage was spotted easily enough. Also, the GPS hired - why was "home" not the airport? "

HAMBURG, DE - Reviewed by AIDAN - 06 May 2015

" The full hire cost is not given, extra charges at the airport by Global Drive/Buchbinder Desk. "

" Additional insurance costs were charged at the airport. Doubled the cost of the eight day hire. "

HAMBURG, DE - Reviewed by SIMON - 23 December 2014

" Clear and accurate website that allowed me to make an informed decision on my rental. "

" Very detailed and useful information. Call centre was great when I needed to ask them about using only counterpart licence. Upgraded the car and made fuel purchasing recommendations. Really good experience at both pick up and drop off. "

HAMBURG, DE - Reviewed by DAVID - 04 December 2014

" Would help to be shown where the lever is to open the petrol tank to enable me to fill the car up with petrol. "

" Good customer service and the car was exactly what I needed, clean compact and nice to drive. "

HAMBURG, DE - Reviewed by GEOFFREY - 01 November 2014

" Excellent service "

" I booked a Mercedes and was given a BMW. No complaints there and very efficient service "

HAMBURG, DE - Reviewed by HEATHER - 23 September 2014

" it was very easy to order online and very competitive rates. It was however difficult to get exact information about excess costs. "

" Initially it was very difficult to get exact information about excess costs and how much the one wya fee was before making the actualy booking. The staff at both locations in germany were very helpful and cheerful. "

HAMBURG, DE - Reviewed by RAYMOND - 12 February 2014

" very easy, clear instructions and excellent value "

" Excellent service at the desk, car was prepared and superb, clean and ready to go and the agreement was with the company Buchbinder. I was asked to give access to my credit card, which was authorised at €1000. I was assured that it would not be used unless the car was damaged or needed fuel. When I returned the car full of fuel and undamaged, I left it at a very busy general car return area. However, the credit card deposit was not released until the car keys came down from where I left the car. I was a little concerned that the car was in other's hands and yet was still my financial responsibility. The paper I was handed to say all OK was quite vague and stated that the car was 'very dirty' It just left me vulnerable and a little worried. "

HAMBURG, DE - Reviewed by THOMAS - 28 December 2013

" All fine no problems - web booking worked well, price was good. "

" All fine no problems - Thrifty had mainsteam office alongside the other rental desks, car was ready and everything was organised, no problems. "

HAMBURG, DE - Reviewed by VENKATESAN - 21 November 2013

" All transactions are straight forward and easy "

" friendly staff "

HAMBURG, DE - Reviewed by HANS - 27 January 2013

" I do llike, that when I book through you, that I can see which company I will be dealing with before the voucher arrives. Thank you fo that. "

" Very good service as it is noe europcar, which is the best company of them all! "