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LEEDS CAR HIRE REVIEWS
Car hire reviews in Leeds
Nestling along both sides of the majestic River Aire, the historic city of Leeds is one of the most interesting places to visit in the north of England. Conveniently located in the heart of the county of West Yorkshire, it first developed as a small market town in the Middle Ages and has steadily grown into a major industrial and agricultural hub. The centre has a good number of first-class museums and art galleries to offer, along with many attractive parks and gardens. The city's first port of call for tourists is the pedestrianised City Square, located a short walk from the spectacular Town Hall building opened by Queen Victoria in 1858. In Victoria Square, the excellent Leeds Art Gallery is an absolute must for art lovers on account of its superb collection of works by some of the world's best artists, including Constable, Gainsborough, Courbet and Renoir. Another key feature for tourists spending time in the city centre is the nearby Leeds City Museum, popular for its Life on Earth gallery where a collection of very rare exhibits includes a meteorite, dinosaur droppings and a large stuffed Bengal tiger. After all the city sightseeing is done, why not enjoy a relaxing stroll in the 700-acre Roundhay Park (one of Europe's largest city parks) where you can visit the Tropical World glasshouses and aquariums. Leeds also lies within easy striking distance of many of the most picturesque parts of the country, including the Yorkshire Dales and the Lake District just over an hour's drive to the north-west.
Auto Europe has been a leading car hire broker since 1954, currently providing a high-quality and very efficient service at over 28,000 convenient locations in more than 190 different countries worldwide. It couldn't be easier to book your car hire in Leeds at a choice of pick-up points either downtown, at Leeds Train Station or at Leeds Airport with Auto Europe, the company that offers you the cheapest rates and widest choice of vehicles. There's no better endorsement of Auto Europe's wide-ranging services in the city than the opinions of the company's previous customers, many of whom have written their opinions in the Leeds car hire reviews section below.
AUTO EUROPE LEEDS, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Leeds:
LEEDS, GB - Reviewed by IAN - 31 July 2025
" Auto Europe have been my go to car hire site for a number of years, everything has always gone very smoothly. Highly recommended "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DENVILLE - 18 July 2025
" Thank you "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 11 July 2025
" Auto-europe very reliable ! Will they be as good for post 80 yrs old drivers??? "
" A great pity that they won't accept drivers over 80! Consequently this was my last opportunity with Drivalia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by BRIAN - 25 March 2025
" Very good I would highly recommend Auto Europe to anyone who wants good service at a reasonable cost "
" I booked a manual but decided I wanted an automatic. The staff were very kind and efficient in finding one with a little extra cost. A lovely BMW Thank you "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 21 January 2025
" As 3 "
" Having used Alamo on a number of occasions, I am highly delighted with the service and cars provided, at a competitive cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 22 December 2024
" Very good rental company, highly recommended "
" Having used Alamo on numerous occasions, I find them to be very reliable and competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by EDMUND - 21 December 2024
" All went well enough and no complaints... "
" Excellent team ..not least Ruta and Sombit Banerjee. Professional outfit ... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by COLIN - 07 November 2024
" Extremely satisfied, would recommend Auto Europe "
" Used Auto Europemany times, extremely satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by EDMUND - 25 October 2024
" All went well enough... "
" Profesional, efficient and friendly staff... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by THOMAS - 26 September 2024
" Sorted problems expeditiously "
" Great service at the counter and great car. Only problem was they charged for the car hire as well as Auto Europe and didn't seem bothered to sort it! Thankfully Auto Europe were great and got it sorted so quickly and had my money returned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JAMES - 09 August 2024
" Car hire was easy to arrange, vollect and drop off. "
" The office staff were very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 16 July 2024
" I have used auto Europe on numerous occasions and been very pleased, good price, exceptional staff "
" The booking was very easy, with a good price. All the staff throughout were , exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JAMES - 04 July 2024
" Autoeurope helps to simplify the car selection process and finds good value rates as well. "
" Easy pick up process due to the useful email instruction prior to collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by COLIN - 01 July 2024
" Very good service, throughout. Car good and staff very friendly and efficient "
" Exceptional service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by EDMUND - 07 May 2024
" Great staff... "
" Lots of pluses but rather expensive.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 03 November 2023
" Very good "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ANDREW - 05 October 2023
" Found the best price for me and very easy to deal with "
" Very happy with the whole package and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ROBERT - 18 September 2023
" Exceedingly happy. An advocate for your service. "
" Your site is now the first place I look. Staff, particularly on return were very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GERARDO - 24 August 2023
" They should check better the cars before the customer's pick up "
" Flat battery after about 50 miles. Light on the dashboard about tyre pressure "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LEEDS, GB - Reviewed by LOUISE - 16 July 2023
" Would be my first port of call in the future ! Thank you ! "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GARY - 15 June 2023
" I asked about cars for disabled, an automatic your employee said they would give us a discount, which never came, you people broader on discrimination. Will in the future book with Alamo direct or other booking company- "
" Alamo very good. As soon as i told them about Auto Europe not caring they upgraded the car from Insignia to Mercedes GLA 220. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by IAN - 23 March 2023
" As always very straight forward "
" Free upgrade of car, very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 04 January 2023
" As smooth a process as ever, thank you. "
" Very helpful at all stages. It was very good to be telephoned (twice) to confirm all the arrangements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ABIGAIL - 29 September 2022
" On the last day of the trip, as I was stopped, a car hit the Avis car from behind. The man that hit me apologized and gave me his e-mail, phone number, etc. I sent it to Avis together with photos of the location, the 2 cars, the number plates, and a detailed explanation of what hapenned. Now I see they charged me the invoice inted of charging it to the company of the car that did the damage. I AM VERY, VERY ANGRY!!!! "
" On the last day of the trip, as I was stopped, a car hit the Avis car from behind. The man that hit me apologized and gave me his e-mail, phone number, etc. I sent it to Avis together with photos of the location, the 2 cars, the number plates, and a detailed explanation of what hapenned. Now I see they charged me the invoice inted of charging it to the company of the car that did the damage. I AM VERY, VERY ANGRY!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LEEDS, GB - Reviewed by ALAN - 25 September 2022
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by NICOLA - 12 July 2022
" Very good experience "
" Pick up and drop off went really smoothly. Car was really good. Definitely would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 04 April 2022
" Generally it was all straightforward but there were some small irritations. "
" The Avis office at LBA took some finding. There is little or no signage as the where Avis (and any other hire company) are to be found. The counter personnel were very good although I became a training session for a new starter so the process proved somewhat drawn out. The car was generally fine but it wasn't cleaned as well as it might (inside or out). There were also a number of small technical faults: an oil warning came up a couple of times and the tyre pressure monitoring system kept asking for a reset. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by IAN - 05 November 2021
" I always find Auto Europe to be the best price "
" Quick and efficient on pick up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by ANGELA - 24 October 2021
" Emails from auto Europe did not get through to me - found mails in my spam. "
" Totally efficient service from Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN STUART - 08 October 2021
" Overall, very satisfied. "
" Poor guy on reception running around trying to do everything. Only him there. Still no documentation for hire even after request. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 10 September 2021
" The car was entirely appropriate for my needs and good value. My only frustration was not being able to contact anyone in the Avis office at Leeds Bradford airport "
" I could have done with extending the rental for another day. The various numbers I found on the Avis rental document all took me to a recorded announcement saying that my call couldn't be answered and that I couldn't leave a message. I rang the numbers repeatedly over a 4 hour period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 13 August 2021
" Extremely unhappy and annoyed,. See 3. "
" We were not told that there wasn't a shuttle bus from the airport and had a 20 minute walk with heavy bags. Also we told Avis our flight number, time, etc as we would be arriving after the office closed at 4pm. We finally arrived at the office and there wasn't anybody waiting. Unfortunately, our phones could not pick up a signal and we had to wait 30 minutes for one of the counter staff to arrive as he had been way washing a car. He was very apologetic and very helpful but we were not happy........understatement after all the walking and hanging around! We have often used Avis when hiring car to visit family in the UK and never had a problem, I understand that Covid has caused many problems but, as we had telephoned to make sure someone would be there it was very annoying. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by STEPHEN - 04 August 2021
" This is a real budget company. Everything was bog standard - premises, car and brand - but the staff were great and did their very best to provide a good service. "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by PAUL - 30 November 2020
" Efficient as usual , with just the issue stated above "
" Only issue was strong smoke smell in the car when I picked it up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by EILIR - 21 November 2020
" None "
" Staff member was not there when I arrived. Office was empty. Phone number provided on door is not accurate for contact. He arrived 10 minutes later. Offered an upgrade due to lateness, declined as prefer a smaller car and told they do not have any. Therefore only offered as did not have the car I wanted, not very professional. Saw scratches on vehicle over 2 inches long, before I set off, staff member did not bother to mark damage on agreement sheet. Overall very friendly but not very professional. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by PAUL - 16 November 2020
" Efficient as usual no complaints or issues "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ROGER - 03 November 2020
" The first day of our holiday was wasted frantically trying to arrange another car and then to compound this, it also transpires that I am not eligible for a refund. "
" Was told when I went to pick up the car that they do not hire to drivers with more than six points on their licence. Nothing they could do, apparently. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by ADAM - 30 September 2020
" Fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CHRISTOPHER - 10 August 2020
" Up to now Auto Europe have been very good - lets see how this one pans out! "
" They did not have the grade of vehicle booked and apparently they were unable to UPgrade me to any other vehicle - the only option was a DOWNgrade to a Fiat500 which I had specifically avoided when booking as I feel that these are unsuitable for motorway driving. I was told that I would get a refund to reflect the difference in price but this has not happened. I am currently pursuing the matter with Europcar customer services but rest assured if I do not get any satisfaction there I will be coming back to you "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ROGER - 23 July 2020
" Overall a very positive experience, which I've not had every time I've hired a care elsewhere "
" Staff were extremely friendly, while dealing quickly and efficiently with both the check-in and check-out "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CHRISTOPHER - 19 June 2020
" Nothing to add "
" Nothing to add "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by KATHRYN - 18 February 2020
" The only disappointing thing about the experience was that when I picked up the vehicle it appeared to have a full tank of petrol - 352 miles until refuel. I had done about 100 miles during the rental period and before returning the car I went to refuel and filled the car up spending approx £20. When I looked at the miles to refuel it was 392 suggesting that the car wasn't actually a full tank when I collected it and that I have therefore spent more refuelling the car then the person before me. I think you need to have a better system in place to ensure everyone is putting in a full tank in as required by the contract. "
" Check in was smooth but took quite a while mainly due to the customer in front trying to take a car earlier then booked. There was another person working behind a screen when checking in and it would have been helpful if they could have come out to help serve. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 09 February 2020
" You should not offer to rent cars from the provider you suggested - it badly harms your overall image. I paid for a car i never got... "
" When i arrived i had to wait / the staff were rude / they then wanted ti charge me a non returnable fee of £180 to put the deposit on my card. The staff were rude again and so i walked out and never rented the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by ANTHONY PETER - 23 January 2020
" Fantastic car and service. Cheers ppl. "
" Only problem was pick up as the airline was late again. Not your fault but a 24hr key collection would be nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by BRIAN - 15 January 2020
" Very pleasant staff, was rapidly on my way. "
" Helpful staff. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 07 January 2020
" I have no problem with Auto Europe, I have always found your prices to be the best quotes and will continue to use your service but I will never hire from Alamo, Enterprise or National ever again. "
" I had booked a clio or similar but got a Mitsubishi Eclipse SUV which had 1/4 of a tank of petrol which I was told was their policy now, I found this was wrong when I returned the vehicle and am now having to wait for them to claim the cost of fuel back from a third party. I was also told on collection that if I had a problem and had to call them out I would be charged over £30 for the call out. This is the third time I have been disappointed by this company, the first time they tried to charge me for fuel when I returned the car full, the second time after having the car for a few days I noticed all 4 tyres were balled. This is the last time I will hire from this company but I will continue to hire through yourselves. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by KAREN - 02 January 2020
" Fantastic service. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ANTHONY - 26 December 2019
" Excellent service throughout would recommend Alamo Autoeurope. to anyone "
" Excellent service through out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CLIFF - 22 December 2019
" Ditto. Thank you for arranging the rental "
" Nothing to add, everything went well. Happy to use them again next time, which will be the 3rd time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 18 December 2019
" Will never, ever use Alamo again "
" Ridiculous hard sell of excess insurance. Lied that you can't use your own. Threatened continually to levy £1000 charge for stone chip on windscreen or very minor damage to car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PAULA - 08 December 2019
" Likely to use again - especially in an emergency! "
" Efficient and affordable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by CHRIS - 08 December 2019
" Good value "
" Car needed a clean inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by HELEN - 05 December 2019
" As above. "
" Unfortunately I did not read the small print which meant I was not given a car, due to not having a credit card. I was not given a refund so lost my money. Disgusting that a debit card cannot be used for the deposit when it is ok with any other hire firm. So will not be using yourselves ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by JING - 28 November 2019
" Very good. "
" Good location to get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by SHELLEY - 27 November 2019
" The car I was given was brand new, comfortable and very easy to drive. I needed to extend the hire for another week which was a very easy and simple process by phone on the expected day of return. "
" The gentleman at the collection desk was very welcoming and a pleasant fella. Very helpful over the phone before hand too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ALISTAIR - 12 November 2019
" The only issue I had was with the drop off, apart from that everything was very good "
" I was incorreectly chraged a pealty for returning the car without a full tank. When I handed it in I was told everything was OK only to receive a final invoice with a charge for 1/4 of a tank of petrol "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PETER - 11 November 2019
" My original booking through Auto Europe was for Hertz. About 2 hours after making the booking AutoEurope phoned me to tell me Hertz weren't able to supply the car I was looking for. The agent asked me to phone Hertz, but the number he supplied was wrong and he did not reply to my email. I still cannot understand why I had to phone Hertz. Why couldn't AutoEurope deal with it? Instead I had a number of calls to Hertz and then finally again to AutoEurope who didn't know anything about the rejected booking. AutoEurope did sort out a new booking at the same price, but it didn't get sorted until after 11pm on the night before the booking. "
" No issues with Enterprise as such, though the staff member who served me did not give me confidence that my additional annual car hire insurance would apply to Enterprise. He didn't realise what he was actually doing - he thought he was warning me that my policy might not apply, but he basically made me rule out Enterprise for future bookings. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by LEE - 05 November 2019
" Well it was ok. Just ok. Avis do it better. "
" waited almost 40 min for a car, the car had a smell of smoke "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by IAN - 28 October 2019
" From pickup to return I was satisfied with the rental experience. Especially the price of the rental. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by TINA - 17 October 2019
" Very straight forward as long you have all the correct documents "
" Easy and straight forward customer care was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 17 October 2019
" competitive price "
" Very smooth service and excellent customer service who couldn't have done more for you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JAMIE - 15 October 2019
" I had to cancel as I didn't have the 700 deposit and now I get charged 100% cancellation "
" Crap "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by REBECCA - 02 October 2019
" See above "
" I wanted to extend my booking, spoke to your customer services on the phone and was advised I needed to email. I emailed and the respond came 3 days later informing me that I couldn't extend via email. I had to telephone. Whilst I was waiting I had to send the car back. This was an inconvience not being able to extend. I will not be using your company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CAROLINE - 26 September 2019
" Auto Europe no problem used before. "
" On arrival no car for pickup, along with another 6 people. All cars given out night before. Had to book with another company at higher rate. Europcar said will refund and pay the difference. Still waiting for refund. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by TRACEY - 26 September 2019
" Great hassle free service. "
" Great hassle free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ALEXANDRA - 24 September 2019
" Booked the day before pick-up. Thought a debit card would suffice as I did not have £2,500 available on a credit card. Counter staff then said if I paid an additional fee of £280 I could take the car. Whole rental was only £70. Couldn't take the car, refused to refund me, total shambles. When trying to get a refund, person on the phone was very, very unhelpful, COMPUTER SAID NO attitude. "
" Booked the day before pick-up. Thought a debit card would suffice as I did not have £2,500 available on a credit card. Counter staff then said if I paid an additional fee of £280 I could take the car. Whole rental was only £70. Couldn't take the car, refused to refund me, total shambles. When trying to get a refund, person on the phone was very, very unhelpful, COMPUTER SAID NO attitude. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAVID - 18 September 2019
" All good. "
" Everything went very smoothly. At 9 o'clock at night, Linda at the pick-up office near Leeds-Bradford airport was very professional, friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by ALEX - 16 September 2019
" car dId everything it should have "
" I was asked to re-present my card a second time as it "has not gone through": £250.00 DEPOSIT HAS BEEN CHARGED TWICE. Errors such as this should be returned immediately. Now £500.00 is the charge pending. The car i thought i had booked was not the car i was offered at the desk. Charge pending IS for type of car ordered. Processing at desk took a long time. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by CHRISTOPHER - 05 September 2019
" Look out for offers to save 20 - 30% "
" Quick & efficient pick up and drop off, well organised & courteous staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by BOB - 04 September 2019
" Perfect "
" It was the Hertz desk....check in was very quick , no attempt to sell unwnated insurance etc etc return was even quicker....no problems at all..best experience in many years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by FLORENCE - 29 August 2019
" see above "
" you are not transparent about insurance provided. you did not provide the vehicle I booked , instead saying you were givig me a free upgrade[ whohc i did not want ] and which in fact is a car which even with additional excess cover , is not fuly covered in case of accident or damage . I would not use your complany again. there was no car in the parking lot that matched what I had chosen and so I doubt that you have available what is advertised on your website "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by CONRAD - 25 August 2019
" Disappointed not capable of dealing properly with customer complaints. "
" I was charged 60 pounds for "returning the car late" which is simply not true. I think the charge that has been debited from my account was due to the fact that our plane was slightly late and we were caught in delays getting through passport control. As a result they (Europcar) had to keep open their branch at Leeds Airport until 11.05pm. I have complained about this, but they are unresponsive so far. Only 1 email from them claiming we returned the car late, when we actually returned it early. I doubt very much that I will use Europcar again as they are unwillingly to deal/talk personally about my complaint. When I phoned the week before about my concerns of the arrival time NO mention was made of extra charges should we be delayed. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PHILIP - 21 August 2019
" Fast and very profesional "
" Fast and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by RICHARD - 20 August 2019
" see above "
" car booked skoda octavia was unavailable. tried to insist only had a fiat 500 but then upgraded me to mercedes c class "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GEORGINA - 19 August 2019
" Good value "
" Very quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 16 August 2019
" This wont stop me from using Auto Europe at all, I have always had a good experience with your service. "
" The car was not ready when I got there and I was kept waiting for it about half an hour. Then a brake light went and I had to wait over an hour for the RAC to come out to fix it. Otherwise OK "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JASON - 12 August 2019
" Top notch "
" Friendly bunch was in and out with in five mins of arriving good service top norch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by LISA - 05 August 2019
" X "
" C "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by JAMES - 03 August 2019
" 1ST "
" 1ST "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IBRAHIM - 29 July 2019
" A bit more security and compromise for people renting would be better, otherwise renting would become a burden. "
" Over zealous staff, pushing to sell their extras. When enquired on a service he wouldn't sell. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by NASEER - 15 July 2019
" Very happy with the service. "
" Helpful staff. Friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PHILIP - 12 July 2019
" No reason why not to recommend "
" very happy with the rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JANE - 26 June 2019
" I would tell my friends to contact you to hire a car. "
" Very friendly and helpful staff. We are hoping to hire a car again from you in September. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IJAZ - 19 June 2019
" Good "
" Good service from staff at leeds/Bradford branch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JAYNE - 03 May 2019
" Booking through Auto Europe was easy enough but it wasn't clear on the paperwork which company we would be renting with. We did take out their extra insurance to cover the excess and damage, which did prevent the hard sell of this at the collection point. All in all a good experience, but we didnt have any issues with the car. "
" From LBA, Ringing to be collected isn't very clear on the paperwork and we made the mistake of going to where most of the rental companies reside, which wasted quite a bit of time but we were collected and the rest was plain sailing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by HENRI - 05 April 2019
" GOOD EXPERIENCE "
" GOOD EXPERIENCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ERIKA - 25 March 2019
" Car was fine no problems. Quick pick up and drop off at Leeds. "
" Pleasant helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GEOFFREY - 09 March 2019
" Straightforward no fuss procedure "
" Very smooth pickup. Excellent vehicle. Good out of hours drop off facilities. Car hire as it should be done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 08 March 2019
" The process with yourselves was fine, it was just the state of the vehicle & it being a 5 door. "
" my past experience of renting from yourselves & keddy have been very positive, but I am afraid that on this occaision the vehicle that was supplied was in pretty poor condition, the clutch peddle was at the upper limit of it's travel, the interior of the windscreen had not been cleaned for some time, making it difficult to see through at night & given that I picked up the vehicle at night it made for difficult driving till I could find a garage that was open so I clean it sufficiently to continue driving. Also I booked a 3 door vehicle but was given a 5 door as they had no more 3 door available, I book 3 door vehicles as I am 6 foot 3 inches tall & it is very difficult to get in & out of the 5 door ecconomy cars. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by ROBERT - 04 March 2019
" Overall very good...but not sure what I would be billed for as the car was not full of petrol and we agreed things 'on the fly'? Bob "
" bit busy at pick up..car not full of petrol. I had contracted for full tank but to get it I would have to wait for them to drive to gas station and fill it up (10 minutes) Car was empty soI agreed to go with return empty to save time ....all worked out OK but I had no paperwork that confirmed the change of contract? All worked out Ok (so far no extra bills) but I can imagine how this could become an issue for some customers? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PETER - 16 February 2019
" This was fine but please note above about the keddy collection "
" The only bit of confusion was that I was not expecting to have to use a bus to the car rental centre to pick the car up . Also there was no mention of keddy at the collection "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CAROLINE - 11 February 2019
" Easy booking and a good experience overall "
" Good serrvice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ALAIN - 09 February 2019
" No comment "
" No Comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by DENISE - 05 February 2019
" Disgusting "
" Adam after calling at 7.15pm and a further 3 times. Did not pick up until 9. He basically did not want to come out twice as he had a pick up then. Disgusting it was freezing. Never again and I will inform people on Facebook. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ANNE - 22 January 2019
" All good "
" WaS SO MUCH BETTER THAN herts "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by RICHARD - 10 January 2019
" Ive used Auto Europe before and it works well. Enterprise locally were OK but let down by only giving me the car with a half tank of fuel rather than the full tank I expected "
" Car came with only half a tank of fuel when I had booked full to full "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by DAVID - 09 January 2019
" Ditto above. "
" Swift service which is appreciated when trying to reach a destination after a long flight. Friendly and courteous staff. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JAMES - 04 January 2019
" Simple and draught forward process "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JAMES - 02 January 2019
" All smooth. Thanks! "
" All smooth. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by RICHARD - 02 January 2019
" Excellent staff. Excellent car - we got an upgrade at no extra cost. Fast efficient friendly stress free service. "
" Excellent staff. Excellent car - we got an upgrade at no extra cost. Fast efficient friendly stress free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ASHLEY - 30 December 2018
" Turned up to the hire place with the documents detailed in the email. Did not say anything about proof of address or DVLA number. I had to return to the hire car place. Very inconvenient. "
" Turned up to the hire place with the documents detailed in the email. Did not say anything about proof of address or DVLA number. I had to return to the hire car place. Very inconvenient. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by EUGENE - 18 December 2018
" I bumped a bollard when maneuvering, as I needed a small car. "
" I asked for a small car was assigned a car large =r than I was comfortable with "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by CAROLINE - 16 December 2018
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by SARATU - 03 December 2018
" Really awful. Lost the money I paid to rent the car for a week and ended up paying for taxi to travel 12 miles home. "
" Misleading sales tactics as there were hidden additional cost in small prints. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by RICHARD - 01 December 2018
" Very good as usual. Staff at Hertz are very nice and friendly. "
" Good prices on website. Shame cars are Vauxhalls not my favourite. Had Skoda´s before and they were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MADELEINE - 22 November 2018
" VERY POOR, UNJUSTIFIABLE FEES AND CHARGES, FORMAL COMPLAINT IN PROGRESS. "
" There was slight damage to one of the wheels (kurbing), which was not visible the following morning, but for which I was charged £175. I have had quotes from two different companies, the most recent quote was £72 with a lifetime guarantee. As Easirent are a RIP-OFF I'm part way through making a formal complaint, as there is no way they can justify such an exorbitant charge, especially when the documentation presentedwhen signing out a vehicle does not make such their 'admin' fees explicit. Furthermore, the nearside wing mirror was held together with black duct tape, and no clear instructions were given as to how to remove the leys from the ignition when the vehicle was collected. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by PHIL - 22 November 2018
" Great service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by KIM - 19 November 2018
" No comments "
" Quality of service is very good and I have been booked with all of those based at Leeds Bradford airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by MALCOLM - 07 November 2018
" Bokking was quick and easy: very satisfied. "
" At both collection and deposit the staff were friendly and helpful. I was pleasantly surprised to get a better vehicle than the one I'd requested, with satnav included too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 06 November 2018
" VERY HAPPY WITH TES SERVICE PROVIDED "
" EASY PICK UP AND RETURN. UP GRADE GREAT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by HANA - 05 November 2018
" we were quite angry "
" The price didn't include the insurance of damages.... we had to pay 15 or 25 pounds more. However these prices indicated by staff werent without the tax - its really not fair! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CHRISTOPHER - 29 October 2018
" Always use AE - be patient wait for subscriber offers, clear & quick and easy to use site. If plans change then refunds are courteously and quickly arranged and credited back to account. "
" Courteous, very efficient at pick up and return, competitive pricing. Inside of windscreen should also be cleaned please.Always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by KEELEY - 29 October 2018
" Excellent "
" Madi was a fantastic member of staff Very helpful and efficient . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ANNE - 27 October 2018
" ´see above "
" The service at reception was non existent. Assistant -The cars behind that van. Ive sent a copy of the damage to your email. Me I havent my laptop here, Assistant Well let me know if you find anything. So I checked the paintwork which looked fine. and left. I return on 24th October, Assistant You wait in office, I watched from the window as he walked around and round taking dozens of pictures and crouching by the car. In the end I had to go and ask him if he was going to be much longer as i was going to miss my plane. He said there was damage to a wheel trim, I said that i didnt take responsibility, he said I had to sign to say I had returned the car but he now says I signed to confirm I accepted the damage. You obviously employ people who lie . They then sent me an invoice for the rental - which I paid you for in advance. and the damage. I have sent an e-mail to your company and Herzs rewards as there is no reply email for Hertz, they obviously want to take your money regardless. I would like a reply to this information "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PAUL - 25 October 2018
" Great prices and service. Always efficient. "
" Always fast efficient and friendly. Never have any reason to complain "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DEREK - 08 October 2018
" No problems. Helpful staff. Good car. "
" Very helpful staff at Leeds Bradford and Stansted Airports. Car in good condition and we were upgraded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 29 September 2018
" As above "
" Unable to change gear efficiently due to the clutch failure resulting in calling the AA. Returning the car to the airport causing a two hour delay. Received an upgrade which then had a faulty hand brake not holding in reverse on a slight incline "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by CHRISTOPHER - 27 September 2018
" Easy to book, good range of prices, wait for the offers, keep voucher as a pdf "
" Courteous efficient and well prepared - took 2 mins to collect brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PAUL - 27 September 2018
" as i said 100% service and value, unlike other companies "
" i use firefly whenever i can, its always great prices and cars.Never any hassle at pickup or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MATTHIAS - 25 September 2018
" Which experience? "
" Petrol tank only 7/8 full. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAVID - 25 September 2018
" . "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by RICHARD - 22 September 2018
" Everything ok except car had not been cleaned properly. Found peanuts down side of drivers seat. Fuel consumption poor. "
" Always good value for money although I don´t know why they stick with Vauxhall´s. Not my choice of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by MICHAEL - 18 September 2018
" Clearer total costs should be available when booking "
" Full insurance information and costs should be shown at the time of booking. Very unsatisfactory to have unexpected payments when collecting the car "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by IONUT RADU - 14 September 2018
" Pfuuu "
" My money back !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by CHRISTOPHER - 13 September 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by TSWAR - 03 September 2018
" The service provided was excellent and staff were great "
" Awesome experience made very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by NICHOLAS - 02 September 2018
" On arrival to collect car I was an hour early and easirent would not let me have the car. I rang Auto Europe and a "jobsworth" woman said it was not possible to change arrival time by one hour and I had to sit and wait until allotted time arrived.! or take out new booking at grossly inflated rental!! "
" The value was excellent, the car was excellent, the return was excellent. My only problem was with the guy at reception on arrival who applied a lot of pressure on me to buy additional insurance. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAVID - 29 August 2018
" overall excellent staff "
" Car supplied with almost no diesel in tank "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by CHRISTOPHER - 28 August 2018
" Cannot fault the experience "
" Cannot fault the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JEANETTE - 22 August 2018
" Great service "
" Service excellent nice smartly dressed young man.brought the car to premier inn the following day much appreciated.Car great,with sat nav in car very useful. THANKS AGAIN FOR GREAT SERVICE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GARY - 18 August 2018
" Overhaul I was extremely happy with the service, the only issue I had was paying a surcharge for picking up the vehicle form LBA (Leeds Bradford Airport). I would have just picked up the vehicle from another Enterprise car hire location to avoid the surcharge if the car I wanted was available at the time. The surcharge should be addressed between Enterprise and LBA and not just passed onto the customer as a penalty for just picking up a car from Enterprise. "
" The experience was fluid professional. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAVID - 15 August 2018
" Very pleased overall. "
" The car wasnt ready and we waited about thirty minutes until the customer service rep took an executive decision and gave us an upgrade which was ready. Very happy with that. The car- a VW Golf automatic was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IGNAC - 15 August 2018
" szuper "
" szuper "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by RICHARD - 11 August 2018
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PATRICIA JANE - 07 August 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAWID - 05 August 2018
" I will never recommend Auto Europe to anyone. I am very disappointed with the communication with this company. Leaving customer listen the classic music for about 20min it's ridiculous. "
" Everything was nice and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 30 July 2018
" Arrived an hour later than we had booked for so they wanted to charge us 3 times the rate. Staff were VERY rude, Unaccommodating and completely inept from any form of customer service. We refused to pay anymore money and then had to pay for another company to rent another car. In the whole time I've rented cars I've never had anything like this is was absolutely diabolical and embarrassing. "
" Arrived an hour later than we had booked for so they wanted to charge us 3 times the rate. Staff were VERY rude, Unaccommodating and completely inept from any form of customer service. We refused to pay anymore money and then had to pay for another company to rent another car. In the whole time I've rented cars I've never had anything like this is was absolutely diabolical and embarrassing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by GERARD - 28 July 2018
" As above "
" Terrible experience. Waited at terminal for 45mins for collection & then additional charge applied in order to secure vehicle due to late arrival "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by PAUL - 26 July 2018
" All good and went as planned. You might consider giving some info about filling stations near LBA, as they are not too easy to find, but that's a minor detail. "
" Very friendly, helpful and efficient staff, both picking up and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOANNA - 22 July 2018
" Great value for money. Reliable new car. Just at the beginning the staff tries to scare you and sell you an extra insurance for double the price of the week rental, which was a quite unpleasant experience. "
" Great value for money! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ARSLAN - 10 July 2018
" Very smooth check in and check out. Very friendly staff, especially Idrees from front desk is a wonderful guy with awesome customer service. "
" Very smooth check in and check out. Very friendly staff, especially Idrees from front desk is a wonderful guy with awesome customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 07 July 2018
" The booking process was simple, and collecting the car was quick and easy. happy customer here. "
" No problems here, I will be using Firefly again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by BRETT - 02 July 2018
" Insurance confusing. Easirent downgraded the value of the excess reimbursement by saying that it's misleading. I ended up purchasing excess reduction on their advice. "
" Ok. Car was dirty and needed a good clean inside and out. But vehicle itself was good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by IAN - 02 July 2018
" Everything went smoothly with no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PETER - 30 June 2018
" Everyone was friendly and very efficient, and even my dopey questions were treated with patience and humour. "
" Firefly (which turned out to be in Hertz's office) were superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by TERENCE - 29 June 2018
" will contact easyirent again whenever i visit the UK in the near future "
" pleasant and efficient staff , readily available when called nothing too much bother "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DENIS - 22 June 2018
" Worst experience of my life. "
" Easirent charged me over 200 eu for 5 day insurance in spite of fact that I had already purchased excess car hire insurance for 17.50 euro. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DENIS - 22 June 2018
" AE is good umbrella sourcing agency "
" The vehicle was new to me as it was a hybrid and an owners manual would have been very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by CHRISTOPHER - 22 June 2018
" Quick efficient straightforward "
" Courteous, efficient, quick check in & out, as you'd expect "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by JOHN BARRY - 14 June 2018
" Very good, no problems a at all "
" The experience of hiring the car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by SIMON - 09 June 2018
" excellent "
" paul was the branch manager excellent service he came to pick me up and was superb a credit to our business. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by BRENDAN - 17 May 2018
" Would definitely use them again, no complaints whatsoever. "
" Friendly helpful staff, new vehicle, competitive price...very satisfied with the whole package. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by REX - 01 July 2015
" I would like to praise the gentleman whom served me on the 23rd June, he was extremely efficient and generously kind. "
" Your service and efficiency is excellent, along with your charges. "
LEEDS, GB - Reviewed by GERALDINE - 30 June 2015
" Had a query when I first contacted Auto Europe about the terms & conditions. The call centre contacted the hire car company for me and found out the answer to my query. "
" I was a bit concerned as I'd never hired a car before but it was so easy. I was particularly lucky as my car was uprated so I got to drive a lovely car for a bargain price. "
LEEDS, GB - Reviewed by STEVEN - 28 June 2015
LEEDS, GB - Reviewed by LEIGH - 22 June 2015
LEEDS, GB - Reviewed by PETER - 17 June 2015
" Keep doing it ...it's good. "
" Everything excellent. "
LEEDS, GB - Reviewed by KIM - 15 June 2015
LEEDS, GB - Reviewed by ANDREA - 02 June 2015
LEEDS, GB - Reviewed by HELEN - 02 June 2015
LEEDS, GB - Reviewed by SUSAN - 19 May 2015
" Didn't like car - MG? Felt a poor substitute to a Skoda Octavia. I took the super cover from auto Europe but Hertz said if there had been an issue I would have to pay them and then claim from auto europe. I felt this was unclear and that Hertz were playing on this, perhaps hoping I might take extra cover. "
LEEDS, GB - Reviewed by JOHN - 14 May 2015
LEEDS, GB - Reviewed by MAURICE - 12 May 2015
" Very helpful staff. "
LEEDS, GB - Reviewed by MARK - 07 May 2015
LEEDS, GB - Reviewed by CARL - 13 April 2015
" Always a pleasure! "
" Pleased but my deposit was put back onto my card, then I had a new booking that took a new deposit out of my bank account; so at the moment I'm minus £400 & not very happy about it. "
LEEDS, GB - Reviewed by HUGH - 26 March 2015
" Very satisfied, an excellent all round experience. "
" Very good car and customer service. Unfortunately Enterprise were unaware of the maximum charge of £42.00 for additional drivers, however the correct amount was charged following production of the relevant document. "
LEEDS, GB - Reviewed by CARL - 10 March 2015
" Nice & straight forward. "
" Always a pleasure! "
LEEDS, GB - Reviewed by CARL - 28 January 2015
" Very pleased, friendly service at Hertz. "
" Friendly service at Hertz. "
LEEDS, GB - Reviewed by SUSAN - 13 December 2014
" Excellent from start to finish. Profesional competant service, great car presented well. Easy to arrange, collect & return. Yes I would recommend & use again. "
" Very satisfied with customer service & car. Nothing to recommend as everything was as requested. "
LEEDS, GB - Reviewed by JAMES - 26 November 2014
" Web site very quick and easy to use. Very pleased with this hire. "
" Arrived at Leeds Bradford Airport quite late 10.30pm, staff at desk where very helpful and friendly. I had my car within 10 minutes. Very good experience. "
LEEDS, GB - Reviewed by OLIVER - 19 November 2014
" Quick and seamless process "
" Friendly, convenient and you actually get the number of the rental desk rather than a premium rate call centre for any queries "
LEEDS, GB - Reviewed by JOHN - 30 October 2014
" Too many limited mileage deals and no free second drivers causing us to look at other options. Generally always went only to Auto Europe as good service. "
" Wish they still offered free second driver. Manager great. Very good service, always our first choice in rental companies. "
LEEDS, GB - Reviewed by CARL - 02 September 2014
" Easy to deal with. "
" Lovely staff. "
LEEDS, GB - Reviewed by JOHN - 08 December 2013
" Really could help having diesel cars I would use you more if this was in place "
LEEDS, GB - Reviewed by LINDA - 31 October 2013
" Excellent company. "
" Excellent service. Flexible and extremely helpful. "
LEEDS, GB - Reviewed by NEIL - 21 October 2013
" For some reason I was unable to download the voucher from your web site. I called your helpline and the problem was resolved by your staff member sending the voucher direct to Hertz. Very efficient. "
" Quick helpful service with clear instructions and advice. "
LEEDS, GB - Reviewed by ASHLEY - 13 July 2013
" Hassle free, would certainly use again. "
" Great value for the hired vehicle, most impressed with the quality and condition of the car, also very happy with the friendly staff at the collection desk, would not hesitate to recommend to family and friends. "
LEEDS, GB - Reviewed by STEPHEN - 27 April 2013
" Great service in vastly reducing time and effort searching for the best deals in car hire. "
" No problems and no fuss whatsoever and I was upgraded to a larger car at no extra chagre as there were no Corsa sized vehicles available. "
LEEDS, GB - Reviewed by EDMUND - 12 April 2013
" Most competitive pricing with a preferred established and previously tried supplier. New person running the show was excellent...... "
" New individual in charge is trying his hardest with the aim of pleasing and meeting customer requirements..... Hope my tips are of assistance..... And I very much hope he succeeds! "
LEEDS, GB - Reviewed by DAVID ALLAN - 02 January 2013
" The service I received from your team was fantastic. Without their help, I would have been stranded at Leeds Bradford airport at midnight. Particular thanks to Jesse, who is an absolute star. "
" We arranged an after hours pickup at Leeds Bradford airport; the service we received from a very pleasant lady, was excellent "
LEEDS, GB - Reviewed by EDMUND - 28 December 2012
" Most commendable service and especially your partner at Leeds Braedford Airport. The customer service person was marvellous........ Superb and especially so considering the number of us in the queue.... "
" Incredible individual on the desk that night... Brilliant! "
LEEDS, GB - Reviewed by GRAHAM - 26 June 2012
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